Hiring Offshore Doesn’t Fail—Handoffs Do

• Aircraft Supplies Oversight: Take charge of controlling and managing aircraft supplies, ensuring availability and accuracy to support smooth flight operations.
• Procurement Management: Prepare and raise Purchase Requests (PRs) and Purchase Orders (POs), ensuring timely and efficient procurement of necessary supplies.
• Team Leader Support: Provide essential support to the team leaders of various departments, contributing to the overall efficiency and effectiveness of ground operations.
• Problem-Solving and Process Improvement: Identify and implement corrective and preventive actions for any issues that may arise within the supply system, proactively ensuring seamless operations.

• Document and Inventory Management: Oversee and maintain control of critical documents and stocks, ensuring accuracy and availability as needed for production processes.
• Purchase Requests (PR) and Purchase Orders (PO): Take charge of preparing and raising PRs and POs, facilitating the procurement process with efficiency and attention to detail.
• Reporting and Memo Preparation: Compile and create detailed monthly reports and memos for departmental meetings, providing valuable insights and updates for informed decision-making.
• Project Documentation Support: Offer essential documentation support to assigned projects, ensuring all necessary records and files are organized and accessible.

• Sales Reporting and Inventory Management: Compile and analyze weekly sales data to generate comprehensive reports. Additionally, oversee stock inventory to ensure optimal levels and prevent shortages.
• Stocks Handling and Logistics: Facilitate the smooth flow of stocks by managing the receiving and dispatching processes, ensuring accuracy and timeliness.
• Financial Transaction Management: Keep track of payment receivables and payables, ensuring that all financial transactions are accurately recorded and managed.
• Document Management: Efficiently handle the filing of documents, both in electronic and hard copy formats, ensuring easy accessibility and organization.
• Area Sales Oversight: Take charge of monitoring and managing sales activities within the designated area, providing regular updates to the management team on performance and opportunities for improvement.
• Customer Service and Issue Resolution: Address customer inquiries or complaints regarding products promptly and effectively. Take necessary actions to resolve issues to customer satisfaction.

• Data Analysis and Presentation Creation: Conduct in-depth analysis of weekly sales reports and proficiently translate findings into engaging PowerPoint presentations for departmental meetings, ensuring clear communication of key insights.
• Communication Management: Efficiently manage incoming and outgoing communications, including calls, mails, and fax transmittals. Provide prompt and accurate responses to requests for information. Additionally, prepare official correspondence to maintain effective inter-departmental communication.
• Workshop and Seminar Coordination: Act as a focal point for departmental workshops and seminars, facilitating ongoing review, development, and enhancement of systems, processes, and services to bolster team productivity and efficiency.
• Document Review and Fact-Checking: Support management by meticulously reviewing and fact-checking documents to ensure accuracy, relevance, and compliance with established standards.
• Vendor and Stakeholder Coordination: Collaborate with vendors, technical specialists, and internal staff to coordinate the preparation and issuance of required documents, ensuring seamless collaboration and project progression.
• Document Control and Storage Management: Oversee the maintenance of the Document Control Library and Electronic Record Storage, ensuring systematic organization and easy retrieval of project documentation, contributing to an efficient workflow.

• Executive Office Representation: Serve as a professional and adept representative of the CEO's office, ensuring all interactions reflect the highest level of professionalism and integrity.
• Confidential Communication Management: Handle sensitive information with the utmost discretion and confidentiality, maintaining a high level of trust in all communications.
• Meeting and Schedule Coordination: Take charge of organizing and managing the CEO's meetings and schedules, providing seamless support for the CEO's engagements. Additionally, offer personalized attention to CEO's guests during visits.
• Logistical Arrangements: Oversee and manage all aspects of CEO travel, accommodation, and other logistical requirements, ensuring meticulous planning and execution.
• Cross-Departmental Collaboration: Facilitate effective communication between various departments, both locally and internationally, to coordinate meetings and ensure thorough preparation for guests, fostering a seamless flow of information.
• Document and Correspondence Management: Maintain a meticulous and up-to-date record of both physical documents and electronic correspondence, ensuring easy retrieval and organized archiving.

• HR Coordinator: Assisting with the hiring process, recruitment, onboarding and offboarding process for departing employees and secondees. Maintaining employee records. Ensuring that employees are aware of and comply with company policy and procedures.
• Timekeeping and Benefit Administration: Administer SAP processing for various employee transactions, including Leave Requests, Overtime, allowances, per diem after business trips, and associated reimbursements, guaranteeing precise and punctual compensation.
• Training and Development Coordination: Take charge of coordinating training sessions, managing vacation schedules, and implementing shift coverage plans to ensure seamless operations.
• Procurement Management: Efficiently oversee the procurement process for raw materials, equipment, plant consumables, and office supplies, ensuring timely availability while maintaining cost-effectiveness during the commissioning until operational stage of the plant.
• Document Control and Management: Serve as the primary custodian for the document library, overseeing systems like Documentum and SharePoint, ensuring accurate version control and accessibility for relevant stakeholders.
• Confidential Administrative Support: Provide dedicated administrative assistance to Manager, Advisers, multiple Shift Foremen and Staff, handling tasks with a high degree of confidentiality and professionalism.
• Environmental Health & Safety Oversight: Act as the focal point for Environmental Health & Safety initiatives, overseeing activities such as Guest In-House training, Safety Near-misses reporting, Behavioral Based Performance assessments, and conducting regular audits for compliance.
• Meeting Facilitation and Reporting: Convene daily meetings and compile comprehensive monthly reports to keep all stakeholders informed and aligned with operational goals.

• Asset Optimization and Risk Mitigation: Actively contribute to the STAMP Project, utilizing critical assessments of plant assets to enhance functionality, prioritize maintenance tasks, and proactively identify and mitigate critical risks for improved overall reliability.
• Equipment Checklists and Workflow Efficiency: Conduct routine reviews of equipment checklists, ensuring accurate data input and corrections within the system to maintain a seamless operational workflow.
• Calendar Management and Conflict Resolution: Skillfully manage the calendar of our esteemed Manager, proficiently scheduling meetings and adeptly resolving potential conflicts to ensure an efficiently streamlined workflow.
• Effective Communication and Information Dissemination: Take charge of the department's communication efforts, including the production of newsletters, reports, presentations, charts, graphs, diagrams, and illustrations, demonstrating a commitment to transparent and effective information sharing.
• Cross-Functional Collaboration and Procurement Efficiency: Collaborate cross-functionally by liaising with stakeholders, generating purchase requests, coordinating with vendors, and overseeing delivery transactions, ensuring a smooth and efficient procurement process.
• Training and Development Facilitation: Facilitate the coordination of training sessions and workshops between vendors and reliability engineers, fostering a culture of continuous learning and development within the organization.
• Logistical Excellence for VIP Guests: Attend to the logistical requirements of Board Members and external guests, ensuring a seamless and professional experience during their visits.

• Continuously seek improvements and simplification by building enhancements and other related changes to help streamline the Finance & PSA processes.
• Also, part of SMEs which  is to ensure the facts and details are correct so that the project's/program's deliverables will meet the needs of the stakeholders, legislation, policies, standards, and best practices. To achieve this, SMEs will accurately represent their business units' needs to the project team.
• Manage service and support requests relating to Workday Finance & PSA systems. Deliver efficient, accurate, timely system administration services as per agreed KPIs and SLAs
• Provide support and troubleshooting on Workday integration patterns to other related Finance & PSA systems - CRM, DWS.
• Work closely with stakeholders to deliver efficient and accurate configuration as per the business requirements and strategy.
• Ensure expense claims are coded correctly and within company policies.
• Review and approve expense claims 
• Reconcile Card statements and accounts
• Prepare month-end tasks and reports
• Assist with expense claim queries and support and promote process efficiency and system improvement.
• Assist with ad-hoc duties, administration tasks, etc.
• Ensure internal controls and company policies are complied with
• Backup to other AP staff when required
• Provide regular feedback to management

• Reconcile Monthly Sales reports vs Actual Invoices/Billing. Prepares Weekly Sales & Collection Report. And Monitor Aging Report Every 15th & 30th of the month.
• Follow up a collection to our client. Maintain accurate posting activities, reconcile and adjust processing as appropriate.
• Verify, allocate, post, and reconcile accounts Payables and Receivables.
• Preparing BIR 2307, Preparing and recording check vouchers.
• Perform day-to-day processing and monitoring of accounts payable transactions.
• Familiar with government mandated like SSS, PAG-IBIG, PHILHEALTH
• Maintain supporting documents and files, down payment processing

• Responsible for processing, checking, and encoding accounts payable transactions.
• Ensures accuracy and completeness of invoice/supporting documents against existing policies/approval limits, Process and close periodic payrolls and send issues to Pay Slip.
• Correct posting entries in the payments system.
• Prepared SSS/PHILHEALTH/PAG - IBIG documents and monthly payments. Also, knowledge of BIR remittances like 1601-C,0619-E 2550M and quarterly, etc.
• Check the manpower agency billing, and coordinate concerns before payment.
• Prepares summary of unpaid transactions/Uncollected checks.
• Process expenses and other entries processing Like; as other Reimbursement, Prepares Journal vouchers and posting of entries, and Release transportation allowances to employees are needed.
• Prepared official receipts based on collection received and credits memos from the representing bank representing a collection of receivables from two companies
• Review employee expense reimbursements reports based on two cut-off dates per month.
• Prepared monthly billings for services rendered covering two customers and reviewed employee expense reimbursements reports based on two cut-off dates per month.
• Maintain appropriately detailed schedules such as lapsing schedules for property and equipment subsidiary records for receivables, advances, and Payables and Process direct deposit payments thru the bank online. From JobStreet.com

• Process all vendor invoices of suppliers & responsible for timely payment of company's payable.
• Receive and validate suppliers' invoices and request for payments to ensure proper distribution of expenses to various departments.
• Process request requisitions to reconcile suppliers and resolve differences.
• Maintain accounting ledger by verifying & posting accounting transaction monitoring accruals for management accounts.
• Provide accurate and effective document preparation and record management relative to AP function with record retention policies & procedures.
• Process and strictly monitor the audit cash advances, liquidation & Reimbursement.
• Custodian of Petty Cash Disbursement, disburse petty cash by recording entry.
• In charge of daily deposit & Bank transactions; Receive & Monitoring Cash & check collection.
• Prepared weekly PDC report.
• Perform day-to-day financial transactions, including verifying, classifying computing, posting, and recording accounts receivable data.
• Master Data Management/Maintenance, Check of Credit Risk
• Monitor and prepares daily, weekly & monthly report.
• Monitor and perform follow-ups due to collect from customers.
• Prepare Aging report every month & reconciliation per customer.
• Validate expense report & forwarded to the sales team.
• Monitoring record-keeping and inventory of fixed assets (Office equipment, Furniture, and other company properties).
• Prepare & reconcile monthly report inventory & yearend inventory report from forwarded by supply chain, distributions inventory report.
• Monitoring of bank accounts and reporting to the DEPARTMENTAL HEAD to ensure that there are sufficient funds in the main account cover payments made.

• Supplier Invoices/Operation Management
• Conduct three-way matching with Purchase orders and GRNs in case of Purchase order-based Invoices.
• Ensure proper approval and authorization in case of non-Purchase order-based Invoices
• Account accurately and the invoice incorrect code and timely payment
• Perform audit check to ensure the employee's claim is as per country expenses reimbursement policy
• Ensure the Expense claims are duly approved by the relevant authority.
• Accounts accurately the claim incorrect code and timely payment
• Check accuracy of inter-company invoices as per policy. 
• Ensure the expense claims are duly approved by the relevant authority.
• Process VAT claims received from tax department to local country office And Prepare batches of an invoice for data entry.
•  Provide support for resolving vendor queries and the vendor's statement of accounts (SOA).
• Maintain all accounts payable reports, spreadsheets, and corporate accounts payable files 

• Ensure that the Accounts Payable are being informed that invoices are reviewed and match all documents for payment.
• Analyze invoice and match supporting documents coordinate with affiliate or vendor in case Process the accounts payable voucher
• Daily monitor of Liquidations, Disbursement, Cash Advance, and petty cash and also process an invoice by the standard procedure set out in the standard AP operating procedure as well as in the Agreed- company affiliates' specific guidelines.
• Assist in check releasing ensuring all payments made are authorized with proper approvals and covered with Official Receipt by Destiny policies and BIR guidelines.
• Handle queries and/or requests of internal and external customers AP team including but not limited to updating the status of check for pick up.
• Assist in validating the status of 'STATEMENT OF ACCOUNTS" of vendor's service
• Prepare bills, invoices, and bank deposits.
• Prepares bank deposit, general ledger posting, statement, and payables.
• Monitor company bank statement.
• Monitor customer payment transactions and create reports based on agreed schedules to ensure that amounts are matched with corresponding records.

• Monitor and review Accounting (AR) and related system reports for accuracy and completeness.
• Prepare discrepancy reports with corresponding attachments (Debit/Credit Notes and other supporting documents)
• Prepares sales assistant reimbursement summary.
• Prepare Statement of Accounts (SOA) sales invoice required timely and accurate manner.
• Monitor of liquidation of Employee, Disbursement, Cash Advance, Petty cash (PCF).
• Prepare Statement of Accounts of Clients send billing/Invoice to clients through Shipping, Messenger thru sending Email.
• Collate service sheets and delivery receipt for billing from liquidation.
• Coordinate and follow up with the clients for Tax Certificate (2307).
• Files and organize all the billing documents & Invoice.
• Handle Tele-collection to Customers coordinate the schedule of the collection with the messenger.
• Scan all Supportive documents or another related invoices.
• Prepared Monthly sale report.
• Secure revenue by verifying and posting receipts and resolving the discrepancies.
• Filling of sales and Tax Returns, also Monitor Accounts Receivable Aging reports

• Analyze business functions in Finance or HR at a high level to identify business opportunities, value cases, and roadmap for leveraging.
• Performs analysis, conceptual design, configuration, and implementation of design in financial space
• Exposure to Workday Financial.
• Supervised 8 people to secure all the processes are smooth and followed the process based on the contract and agreement of our client and own end- to end program delivery.
• Advance Workday Reporting Skills and Dashboard creation and prepared project lifecycle documentation and project management plans.
• Direct reporting to clients and Stakeholders regarding the status of Quarterly Business reviews and request of clients.

• Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
• Implementing inventory optimization strategies within the company.
• Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
• Negotiating price, quantity, and delivery schedules with suppliers.
• Assessing quotes and compiling a detailed assessment of cost breakdowns.
• Generating quote comparisons and contributing to internal supplier selection based on the quotes.
• Providing solutions to improve company spending and outsourcing.
• Ensure timeliness and accuracy of work prior to submission.
   

Procurement Officer | October 02, 2019-February 20, 2022

• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
• Review quality of purchased products.
• Prepare reports and updates as and when required.
• Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
• Process suppliers’ payment and follow up payments to Accounts Department.
• Provides assistance to Senior Procurement Officer in all aspects.
• Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

• Greet clients and visitors with a positive, helpful attitude.
• Manage meeting room bookings and ensure that everything is in order.
• Keep meeting rooms clean and tidy.
• Schedule and confirm appointments and maintain event calendars.
• Answers all incoming phone calls and dialing international numbers.
• Deal with complaints or problems.
• Manage and maintain petty cash.
• Sort, organize and maintain office records accurately.
• Assisting colleagues with administrative tasks.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mails.

• Processes reservations by mail, telephone, fax or central reservation systems referral.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Assists in preregistration activities when appropriate.
• Monitor, organize and forward emails.
• Maintain records and files.

• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Accommodating general and unique requests.

• Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
• Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
• Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
• Confirm each patient’s insurance eligibility and validity.

Create product designs, design templates, website materials, and social media, and print & digital marketing materials.

Portraits and events photography, photo editing, retouching, and video editing.

Portraits and events photography, photo editing, retouching, and video editing.

Photo editing, retouching, and virtual staging.

Photo editing, retouching, and virtual staging.

Create social media materials, design templates, website materials, and basic virtual assistant tasks.

Create personalized designs for customers.

Create product designs, design templates, website materials, and social media, and print & digital marketing materials.

• We focuses on securing sales by reaching out to clients through calls, correspondence.
• They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the customers.

• We manages an author’s project through the entire writing, production, and publishing process.
• We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
• We set expectations all through the project, so the author has no surprises.
• We assure all details are covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the author.

• We specializes in offering administrative services to clients from a remote location, usually a home office.
• Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

• We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
• We keep track of student progress and customize individualized plans for students with special requirements.

• I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
• Administering health and life insurance programs, implementing training and development plans,
• Updating employee records with new hire information and/or changes in employment status.

• We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

• We call potential customers, without any prior solicitation.
• We sell prescriptions for male enhancement.

• We manage, maintain, and repair IT systems.
• Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

• Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

HR Manager
I am responsible for Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages, administering health
and life insurance programs, implementing training and development plans.

Updating employee records with new hire information and/or changes in employment status.

I’m in charge of planning, arranging, and managing the hiring of new personnel

Lead Scraping
I am in charge of finding new customers for my client’s goods and services and ensuring the commencement of target market interest in a firm. I usually set up appointments and discover potential prospects for the sales team. I look for prospects. and use strategic methods to pique the interest of potential clients to improve future sales.

 

• Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

• Assisting customer customer queries and technical difficulties for the service.
• Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

• Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

Account Specialists || January 2022 - May 2022

• Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.

Client Service Associate || June 2021- Dec 2021

• Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

•  Create targeted lists in Sales Navigator
•  Send effective connection request outreach "greetings" messaging
•  Send follow-up messages, once connected if there is an opportunity to send a follow-up.
• Test multiple variations of messages for split testing to ultimately book calls
• Collating the Contact Information of the leads (email, phone) after they connect
•  Prepare activity reporting (who was connected, who received messages, who booked a call etc
•  Identify key profiles to follow, content and groups to engage with.

• Manages social media account of US/ AU clients
• Develops a strategy and produces good content
• Writing content for the whole month in their respective pages

• Content writing
• Scheduling of posts
• Analytics report

• Managed social media accounts
• Created social media graphics for daily postings
• Increased social media following and clicks by 200%

• Creates landing pages
• Email marketing
• Content writing
• Graphic design
• Manage and update social media accounts Engages with the brand community
  
  

• Creates landing pages
• Email marketing
• LinkedIn Campaign Management
• Creates social media graphics for daily postings
• Social media marketing
• DM Marketing
• Appointment setting
• Content writing
• Graphic design

• Creating & sending newsletters
• Updating content on the website
• Liaising with existing customers 
• Reaching out to potential customers 
• Data entry
• Updating our Instagram feed - all done by schedule. 
• Product label design

• Content Creation 
• Managing FB ads 
• Posting social media posts
• Managing social media accounts (Facebook, Instagram, and LinkedIn)

• Respond to comments and customer queries in a timely manner
• Scheduling of post using Statusbrew
• Publish blogs on WordPress
• Content Creation

•  Supervising all marketing scheduling and meeting our deadlines
• Copy Writing all content  including Linkedin (CEOs Linkedin)
• Working alongside our content creator to push all content 1 month in advance on all socials including Linkedin (CEOs Linkedin)
• Generating new ideas through meetings with content creator and pushing for approval with management
• Email marketing
  • Flows - improving and split testing low performing
  • Campaigns - segmenting and increasing click throughs and open rates
• Analytic feedback to CEO and managers once per week on all marketing efforts- Co-ordinating with content creator and Ads department to ensure visuals are in line with targets for Ads
• Research
  • Competitor research
  • Top performing brands research
  • Top performing products research

• Data Entry
• Invoicing
• Payroll Processing
• Inbox Management
• Calendar Management

•  Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunction

•  Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
•  Ensure proper use of office equipment and address any malfunction

• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Performing Backup files for every computer.
• Managing Email Server and Two Websites.

•  Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles
• Respond within agreed time limits
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Priorities and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developer
• Test and evaluate new technology
• Backup SQL Database
• Dealing with system errors.
• Consolidating incident report and enhancement request for the system

•  Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Performing electrical safety checks on the company’s computer equipment.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Performing Backup files for every computer.
• Managing Email Server and Two Websites.
• Ensuring company policies are followed.
• Resolving customer issues to their overall satisfaction.
• Providing leadership and direction to all employees.
• Organizing employee schedule.
• Motivating employees and ensuring a focus on the mission.
• Maintaining an overall management style that follows company best practices.
• Dealing with system errors.
• Consolidating incident report and enhancement request for the system.

• Build and optimize a secure web site.
• Provide continued support for one or web properties.
• Perform routine site audits
• Designing algorithms and flowcharts
• Testing and deploying programs and applications
• Creating technical documentation to guide future software development projects
• Implement security measures.
• Anticipate and report the cost of replacing or updating computer item.

• Assisted customers with concerns and questions about their account, devices and services
• Offer services and products that would benefit the customer in using their phone
• Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer
• Partnered with upper management to create an unforgettable customer experience
• Answer 30-60 inbound calls
• Assist new customers get accumulated to service with T-Mobile
• Answer and provide knowledge about their account, plan, device, due date, and monthly charge
• Offer additional services that would add to their use and enjoyment of services and devices
• Build rapport with new customers by making their transition to as easy as possible while making them feel like family

• Investigate the company's staffing needs and take actions to staff accordingly
• Work closely with the recruiter and Director of HR to set goals-based staffing needs
• Identify hard to fill roles and take proactive actions
• Assist in candidate screening and interviewing
• Assist in new employee onboarding
• Evaluate new staff training needs and schedule training sessions
• Assist with new employee orientation
• Design, plan and make work shifts schedules and training schedules
• Provide assistance with payroll procedures and activities
• Identify staffing and recruiting key performance indicator
• Prepare and present key performance indicator reports
• Create, present and submit reports for upper management

• Examine a campaign's return on investment.
• Identify new market opportunities.
• Complete concept-testing for new products.
• Perform extensive market research.
• Determine brand perceptions and reputations.
• Evaluate market penetration.
• Develop groups and solicit customer feedback.
• Analyze marketing metrics to identify cause and effect relationships.
• Identify positive financial outcomes to increase profitability.

• Answer phones and respond to customer requests.
• This campaign specializes in Online gaming account in the US.
• It requires multitasking skills since it needs to have fast and dynamic skills in chat, email, and calls.
• Chat is a different concern same with calls and email. It needs to have a skill which requires exceptional critical thinking for the concern of the client will be resolved in a timely manner.
• It requires also partial and full verification when a deposit request of the client will be processed in the portal using his credit card details to avoid processing fraud credit cards.

• Customer Service Billing and Sales Specialist interact with customers via inbound or outbound calls pertaining to give options to customers for them to maximize their savings and time by providing them information regarding the existing promotion has (TV, internet, phone and mobile).
• Also includes call types: questions pertaining to making payments, payment arrangements, adjustments or other billing inquiries.
• Processing the payment of the customers and reminding them of their due date.

• It was a home-based account.
• Mortgage Account Particularly Collections.
• Receiving inbound calls regarding the status of the customer’s loan and also inquiring about their balances on their account.
• Processing their payments on their account.
• As a supervisor, I need to monitor calls and provide feedback in order for the agents to have a better grasp of the things that we need to do for the account to be credible.
• I need to implement also a contingency plan for the improvements of my agents.
• I need to implement PIP which means Performance Improvement Plan to the agents which below average on their performance.
• It’s my duty also to relay and cascade all the exquisite details and dynamic changes that have been implemented on the account.
• It’s 50% calls and 50% email and chats support task.
• I’m very well versed in multi-tasking.
• I also take calls when the client tells me that we need everybody to hands on deck.

• Processing payment, balance transfer, updating account details, filing billing disputes, and fraud reports.
• Upselling eligible card product change and providing the benefits of having the card change.
• Providing also the promotions that they are eligible in their account.
• Providing Cardholders with the basic terms and conditions on their cards and giving the benefits of choosing their purchase partner.

Cold Calling · Sales · Lead Generation · Social Media Marketing · Business-to Business (B2B) · Email Management · Virtual Assistance · Digital Marketing

• Answered customer calls and managed accounts, flight schedules, and hotel reservations and provide resolution to customers regarding their travel concerns.

• Manage client hiring requirements by headhunting/sourcing for qualified candidates according to specified requirements.
• Screen, assess, and coach candidates based on their qualifications and profile which client (company) would be best for them.

• In charge of the preparation of monthly payroll and end to end HR process.
• Assigned in the preparation of report for Government mandated benefits.
• Source, screen and conduct the recruitment process of applicants and in charge of training & development.

HR Generalist - September 2013 - May 2014

• In charge of Admin Hearing, employee loan processing and upkeep/maintenance of human resource information system records
• Responsible for the following functional areas: company wide event, employee relations, training, performance management, on boarding, health and welfare benefits and policy implementation.
• HR and Site wide events planner and coordinator.
• Provide support to employees (2000 FTEs) in various HR-related topics such as leaves and compensation and resolve any issues that my arise.

Site Admin and Executive Assistant to the Vice President of Operations and Site Director - September 2012 - September 2013

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Assist in the engagement activities and project initiatives of each business unit and resolve daily admin and operational problems.

• Provide high level support to Site Directors and company executives.
• Managing complex schedule of Site Directors and Expats.
• Book, set-up and arrange meetings and conference calls. Assist in all aspects of administrative, HR, events and facilities
• Finance, Procurement and Asset Management.
• Assist in the engagement activities and project initiatives of each business units with 1500 FTEs.
• Coordinate between departments and operating units in resolving day-today administrative and operational problems. 

• Provide high level support to the owner of the company.
• Scheduling of meetings and appointment, making complex and detailed travel arrangements and organizing daily calendar.
• Create expense report and handle projects.
• Conduct research on prospective corporate processes and evaluate current needs and submit proposal on how to make it better.
• Support CEO in his external commitments locally and abroad.

• Provide assistance to clients who needs help in processing compensation & benefits business, building and construction permits, VISA processing.
• Organize and arrange travel and tours and events. 
• Worked as liaison, recruiter and consultant in startup companies and connect them with reliable individuals to make their company vision and mission come to life.
• Monitor, coordinate, and communicate the strategic objectives of the business.
• Collaborate and communicate successfully with other entities outside of the business.

• Recruits, selects, hires, and trains new employees and prepares them for the under pressure job.
• Organize and arrange travel and tours and events. 
• Prepares performance reports by collecting and analyzing call center agents' data and report it to the client and CEO.
• Evaluates individual performance reviews and overall team effectiveness
• Determines call center operational strategies by evaluating team results and Reliability, discretion and objectives. initiative Meets financial targets by estimating performance requirements.

• Analyze and identify operational and employee skills that could be improved
• Assist with employee life cycle (selection, training, onboarding, performance evaluation, retention and offboarding).
• Facilitate team activities, onboarding, product and skills training.
• Collaborate with the CEO, Managers and Team Leaders in creating company policies.
• Address root cause of system and process deficiencies to harmonize business goals.
• Manage projects and promote work standardization.
• Ensure that employee intranet and processes are documented, relevant and up-to-date.

Assist CEO with his daily responsibilities Oversees Operations Social Media Manager Events Manager

• Receives trouble calls on equipment and diagnoses problems from branches. Actual visit if necessary or remote assistance.
• Setup new KoopCAS access for newly hired employees.
•  Assist end-users in using  Accounting System in order not to hamper their daily transactions. 
• Responsible for making new Account Ledger setup.
•  Responsible for receiving system backups from branches and restores backup to Head Office Server.
•  In charge of system backup and recovery
• Server Maintenance (OpenSUSE, Novell Netware)
•  Prepare monthly MIS reports of branches and data consolidation.
•  Installs and troubleshoots computer hardware, software and peripheral devices.
•  Performs hardware and software maintenance and keep computers free from viruses, malwares and other threats.
•  Maintain (LAN/WAN) Network and Internet connectivity of the company and branches.
•  Responsible of purchase orders, tracking of such order, and tracking or repair orders. 
• Responsible for employee and member ID card production.
•  Create promotional materials banners, tarpaulins and ID Designs of the company.
•  Website design and administration using Joomla for company website updates.
•  Web Projects: developed utility tools using HTML, CSS, PHP, MySQL

• Conducts data gathering / system analysis to our clients before the implementation phase of our accounting software 
•  Conducts software orientation and training client users.
• Server installation and setup.
• Create and provide user manuals, video tutorials to users.
•  Document issues, errors and bugs. 
• Ensure clients being handled are properly implemented user (Trello – a project management tool)
• Technical Support assistance to users:
  • Phone support, Remote support, Chat support and On-site Support.

• Conducts data gathering / system analysis to our clients before the implementation phase of the accounting software  product.
•  Server installation and setup.
• Create and provide user manuals, video tutorials to users.
•  Document issues, errors and bugs using (IssueTracker an in-house custom bug tracking app)
•  Ensure clients being handled are properly implemented user (Trello – a project management tool) 
• Technical Support assistance to users:
  •  Phone support, Remote support, Chat support and On-site Support.

• Website Development using JOOMLA.
•  Develop Web Applications. (Using Laravel, PHP, MySQL, HTML, CSS, Bootstrap, Javascript)
• Website Administrator (manage CPanel, Webhosting)
•  Facilitate Jr. Programmers Project Status Reports.
•  Ensure weekly upload of source code backups of projects in GIT
•  Ensure R&D protocols are properly implemented and performed by programmers.
•  Database migrations:
  •  Database Analysis
  •  Prepare migration scripts
  •  Migrate old data to MySQL DB for the new system 
•  Technical Support for accounting software 

•  Website Design using Divi Themes, Avada, Visual Composer in WordPress.
•  Creating child themes for custom designs in WordPress sites. 
• Develop websites using the following technologies (HTML, CSS, Bootstrap, Javascript, JQuery, PHP, MySQL and Laravel).
•  Content Management System (WordPress, Joomla, Opencart) 
• WHM and CPanel Administration.
• Knowledge on FTP (File Transfer Protocol) and SSH (Secure Shell)
•  Apply basic SEO to content post of a website. 
• Email Marketing
• Knowledge on Photoshop

•  Write programming code, either from scratch or by adapting existing website software and graphics packages to meet business requirements for the Tourism Office.
•  Upload the site onto a server via FTP and register it with different search engines.
•  Familiarity with Photoshop graphics editing.
•  Website Technical Support: Test the website and identify any technical problems. 
• Assist local government units and community-based associations in website and mobile app development for tourism and entrepreneurship.

• Develop web application for the barangay and integrate other utility tools.
• Maintains and update code on the application for additional requirements from clients.
• Test app modifications and updates.
• Troubleshoot and fix any bugs encountered.
• Setup and implement application to actual server via remote access.
• Technical support.

• Website Development and Maintenance 
• Company official website
• Technologies used: (WordPress, HTML, JQuery, CSS, Bootstrap, PHP)
• Web App Development
• Develop in-house web utility app (MRB Portal)
• Test app modifications and updates.
• Troubleshoot and fix any bugs encountered.
• Technical Support.
• Write programming code, either from scratch or by adapting existing website software and graphics packages to meet business requirements
• Provides system support and user access on end-users of ICBS accounting system.
• Performs or runs SQL scripts for correcting erroneous data on the system using PGAdmin.
• Performs manual monthly batch processes of accounting system.
• Performs software testing before deploying the war file to live server.
• Provides and generate data for CIC Data Submission in compliance with Credit Information Corporation (CIC).
• Management Application Server (Glassfish) for war file deployment of ICBS.
• Management Reports Maintenance using JasperReports.
• Manage network infrastructure (Sophos UTM)
• Maintain (LAN/WAN) Network and Internet connectivity of the company and branches.
• Spiceworks IT Helpdesk enhancements and maintenance.
• Webhosting, CPanel and Email Administration (Hostgator).
• Familiarity with Photoshop for graphics editing.
• Website Technical Support: Test the website and identify any technical problems.

• Deal promptly and efficiently with customer's concerns regarding Elegant Themes' product
• Logging into the user’s WordPress site and troubleshoot
• Providing answers to commonly asked theme questions, and being able to provide answers on how to use all the different theme and plugin features.
• Providing small to mid-range PHP, HTML, CSS, or JavaScript customization to our users, but not limited to common error codes.
• Provide support in theme installation, plugin installation knowledge to the user.

• Website Development and Design.
• Maintain multiple WordPress websites.
•  Page Builders (Divi)
•  Manage domains and webhosting accounts.
• Technologies used: (WordPress, HTML, JQuery, CSS, PHP, Photoshop)

• Website Development and Design.
• Maintain multiple WordPress websites.
•  API Integration (IRS)
•  Page Builders (Avada, WP Bakery, Visual Composer)
•  Manage domains and webhosting accounts.
• Technologies used: (WordPress, HTML, JQuery, CSS, PHP, Photoshop)

• Designing platforms 
• Handling 3 websites creations 
• WordPress Development (elementor) 

• Responsible inhandling thecash register (POS).
• Suggested products that will increased sales
• Encourages customers through good communication skills and
• Standard Operating System ofthe company.

• Responsible in Presentation ofproofread materials for clients.
• Handle Phone Calls
• Deal with prospective clients.
• Follow-up Production status.
• Responsible for deliveries and issuance of DR's and Invoices
• Handling Weekly petty cash.
• Responsible in Liquidation of expenses.
• Handling Clients Quotations.
• Presenting and filing of Office Documents

• Responsible in monthly inventory of garments.
• Rovingpersonnel foroutlet salesandinventories.
• Handles customer and transactions using POS.
• Knowledgeable indoing all sales reports inalloutlets.
• Handles Phone calls and customer complaints.
• Handles garments coding for standard system.
• Prepares Monthly Inventory Report using MS Office.
• Responsible in making signages for marketing posters.
• Handles Maintenance and trouble shooting for POS.
• Handles issuance of Official Receipts and filing ofoutlet sales

• Responsible in Data Encoding of Real Estates Payments using software
• Manual coding of real estate bin cards for computerization.
• Analyzing real estate Bin Cards.

• Render service tothecustomer by following Company's SOP.
• Promote suggestive Selling and fine dining experience.
• Usher assistance to Guest.
• Responsible in maintaining cleanliness and SOP at Dining Area.
• Responsible in taking orders and serving.
• Encourages sales increase through good communication skills, great dining presentation and marketing assistance.

• In Charge in preparation of jobsite monthly expenses per project.
• Purchasing of Jobsite materials as per jobsite request.
• Preparation of weekly payables.
• Prepare uptodatepurchases report.
• Handle Phone calls.
• Jobsite monitoring daily reports andschedules.
• Checking daily incoming and outgoing commodities.
• Reporting directly to superiors for jobsite updates.
• Deals with sub contractors and jobsite engineers for daily accomplishments.
• Responsible in filing documents and receivables.
• Handles Monthly reports/ miscellaneous expenses for Main Office.
• Prepares Weekly Vale and Payroll
• Handles Releasing ofpayroll, and Weekly Vale
• Handles Suppliers Collection.
• Prepares Payables and expenses.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations for office personnel.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, and other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Open, read, route, anddistribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for clients and suppliers.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Take dictation in shorthand or by machine.
• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences and meetings.
• Establish work procedures and schedules, and keep track of the daily work of clerical staff.
• Learn to operate new office technologies as they are developed and implemented.
• Manage projects, and contribute tothe team.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
•  Order anddispensesupplies.
• Prepare andrelease checks.
• Provide services to customers, such as order placement and account information.
• Review work done for correct spelling and grammar, ensure that company format policies are followed.
• Supervise other clerical staff, and provide training and orientation to new staff.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

• Answers, screens and entertains calls; ensures that all calls are properly attended and clearly relayed tothe concerned officer or staff.
• Contacts clients or colleagues ondifferent transactions of the company.
• Coordinates with clients or colleagues regarding follow-ups, confirmations and requests.
• Screens andentertains visitors; ascertains nature orpurpose of visit.
• Receives, releases, files, sorts, indexes and records documents.
• Prepares document quotations, reports and writes correspondences.
• Sends fax communications and ensures clear copies are sent.
• Reminds/updates schedule of meetings, seminars and client calls.
• Performs typing jobs and proofreads the same.
• Makes reservations/coordinates venues fordifferent occasions as well as seminars.
• Records minutes of meetings.
• Performs other duties that may be assigned from time totime
• Answer telephones and giveinformation tocallers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations fo roffice personnel.
• Complete forms in accordance with company procedures.
• Compose, type,anddistribute meeting notes, routine correspondence, and reports.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Manage projects, and contribute to the team.
• Operate electronic mail systems andcoordinate the flow of information both internally and with other organizations.
• Order anddispensesupplies.
• Prepare individual and group sales report.
• Provide services tocustomers, such asorder placement and account information.
• Review work done for correct spelling andgrammar, ensure that company format policies are followed.
• Supervise other clerical staff, andprovide training and to new staff.
• Prepare delivery documents and purchase requisition using SAP program.
• E-mail communication to clients

•  Directly working with the president in running different company.
• Executive and administrative work.
• Coordination with different Department and Clients
• Product presentation
• Corporate accreditation to different agencies
• Travel arrangements local and international
• Hotel Resevations
• Layout for company profile
• Arranging calendar of meetings

• Plans and schedules meetings and appointments, coordinates conferences and manages corporate events
• Ensures that materials for meetings are received on a timely basis
• Ensures invitee list includes all relevant participants and arrange meeting space, audio-visual equipment and other tools required
• Prepares, edits, and distributes correspondence, reports, presentations andanyother formsof communication from the Deputy
• Coordinates withother LTGC officers/heads on corporate reports and other requirements
• Attends Senior Management meetings to take minutes
• Fields incoming correspondence (phone calls,faxes, email), serves as all-around gatekeeper to the Deputy OIC's office
• Manages travel arrangements and expenses by making travel arrangements e.g., airfare, hotel and coordinates logistics/itinerary
• Organizes and maintains files and records
• Maintains contacts in database
• Provides full administrative support to the Deputy COO
• Performs any other relevant functions or responsibilities that may be delegated from time to time and participates in ad hoc projects

• General secretarial affairs and administrative work
• Coordinate executive communications, including taking calls, responding to e-mails, etc.
• Scheduling ofinternal andexternal meetings including agenda, minutes, if necessary; assurance of terms and deadlines of meetings
• Liaising with different stakeholders
• Travel Arrangement including airfare, hotel, car services, etc.
• Create reports and presentations,if needed
• Organized in maintaining documents, paper or electronic-wise
• Dealing with different partners
• Assist Director with any support required

• Act as the point of contact among executives, employees, clients and other external partners.
• Manage information flow in a timely and accurate manner
• Manage presidents' calendars and set up meetings
• Make travel and accommodation arrangements
• Track dailyexpenses andprepare weekly monthly or quarterly reposts
• Format information for internal and external communication memos, emails, presentations, reports
• Screen direct phone calls and distribute correspondence
• Handle confidential documents ensuring they remail secure
• Conduct research and prepare presentations or reports as assigned

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives' calendars and set up meetings
• Make travel and accommodation arrangements
• Track daily expenses and prepare reports
• Oversee the performance of other staff
• Act as an office manager by keeping up with office supply inventory
• Create information for internal and external communication — memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

• Responsible to deliver proactive support and administrative services, including:
  • Calendar/Meeting Management
  • Email Management
  • Travel Management
  • Expense Management
  • Events Management
  • Timesheet Management
  • Telephone Management

• Provides administrative support to Senior Leadership Team
• This includes preparing various forms of internal and external
• communication such as emails, memos, presentations and reports, managing calendars, setting up meetings, creating agendas and taking minutes and responding to various inquiries from internal and external stakeholders.