Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”
Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $6.98/hr
Beatrice
Candidate ID: 459398
ADVANCED
-
Bookkeeping, Customer Experience, SAP Accounting...
INTERMEDIATE
-
Accounting Information System, Accounts Payable Management...
Median Rate
$6.98
$7.41
if $1 = PHP52
$8.50
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.98 per hour or $USD 605.33 per month
Full Time: $USD 6.98 per hour or $USD 1210.66 per month
Remote Staff Recruiter Comments
- Bea is a Business Administration graduate with a major in Financial Management and has 5 years of collective experience in the insurance, telco, and outsourcing industries.
- For 2 years now, she has been the Recruitment Consultant for an Australia-based labor agency.
- Her past insurance employment enabled her to perform the following tasks:
- Recovery and collections
- Email Management (send emails to clients, debtors, assessors, repairers)
- Assist queries from clients, insured, debtors, assessors, repairers
- Inbound and outbound calls to customers, insured, debtors, assessors, repairers
- Claims liability review for recovery and identify best actions to be taken
- Paperwork preparation and sending requests to solicitors for issuance of legal proceedings against debtors
- She used various applications and software such as Avaya, Fasttrack, Microsoft Office Apps (Teams, Word, Excel, PowerPoint, Outlook), and Google Workspace.
- Bea loves learning and she takes different online courses via Udemy. She is also a Civil Service Passer with Professional eligibility in the country.
- She can start after a week's notice.
- She is amenable to a day shift part-time or full-time position.
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Beatrice Louise will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Administrative Officer
Industry:
Telecommunication
Employment Period:
November 2020 to January 2022 (14 Months)
Duties and Responsibilities:
- Maintained accurate department customer records.
- Tracking and submission of employee timesheets for payroll processing.
- Respond to sensitive inquiries and complaints.
- Coordinate with the right department to ensure that service provided is excellent.
- Provided secretarial and office management support to upper management.
- Paper works preparation and send requests to relevant department.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Claims Admin, Recoveries and Settlement
Industry:
Insurance
Employment Period:
April 2019 to November 2020 (19 Months)
Duties and Responsibilities:
- Recovery and collections
- Email Management (Send emails to clients, debtors, assessors, repairers)
- Assist queries from clients, insured, debtors, assessors, repairers
- Inbound and Outbound calls to customers, insured, debtors, assessors, repairers
- Claims liability review for recovery and identify best actions to be taken
- Paperworks preparation and send requests to solicitors for issuance of legal proceedings against debtors.
Recruitment Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2022 to February 2024 (25 Months)
Duties and Responsibilities:
- Create placements, update client card and candidate card using client's existing system.
- Complete candidate confirmations for client rosters.
- Complete candidates' availability check in preparation for consultants to do the roster.
- Complete tasks and email requirements in a timely manner.
- Generating weekly/daily rosters via excel sheets and uploading them into company rostering system.
- Responding to roster inquiries from relevant staff. Inbound and outbound calls from clients.
- Contact with client to ensure service requirements are met.
- Assisting with general administrative duties to support staff.
- Assisting with management of timesheets for staff.
- Contacting available staff for work.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Financial Management
Graduation Date:
January 14, 2021
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Bookkeeping, Customer Experience, SAP Accounting,
INTERMEDIATE ★★
-
Accounting Information SystemAccounts Payable Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15905459299.png
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Acer
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $10.62/hr
Mikarla
Candidate ID: 459389
ADVANCED
-
Administrative Skills, Administrative Support, Human Resource Management...
INTERMEDIATE
-
Research, Contract management...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.62 per hour or $USD 920.12 per month
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
Mikarla “Mika” is an experienced Virtual Assistant and Administrative Professional with over 10 years of work history spanning HR, admin, and freelancing support roles across the U.S., Canada, Portugal, and Australia. Since transitioning to freelancing in 2020, she has specialized in back-end support, client communications, data entry, project coordination, and accounting assistance.
She is Xero Advisor Certified (April 2025) and has hands-on experience with reconciliation, invoicing, and contract administration for construction companies. Mika also has exposure to social media content scheduling and email marketing. She is highly adaptable, resourceful, and committed to delivering reliable support for international clients, with proven success in both short-term and long-term engagements.
Key Skillset
Administrative & Coordination
- General Virtual Assistance (email/calendar management, client communications, document filing)
- Contract administration & drafting (HR background + freelancing roles)
- Light project coordination (reminding teams on deliverables, monitoring progress, updating stakeholders)
- Xero Advisor Certified (2025) – skilled in reconciliation, coding expenses, invoice processing, and project assignment
- Vendor and client data entry and records management
- Web research, lead scraping, and data entry (experience in logistics, real estate, sports, and migration assistance industries)
- Creation of lead sheets and sales team support
- Social media scheduling and content drafting (Facebook, Instagram)
- Caption writing and engagement support using ChatGPT-assisted drafts
- Canva for photo editing and template creation
- Email and SMS campaign reporting and support (HubSpot, Buildout, internal tools)
- Xero (reconciliation, invoicing, expense coding)
- HubSpot (email marketing, property listings)
- Buildout (real estate property posting)
- Canva (photo editing & design)
- Internal productivity monitoring tools
- Email outreach tools and CRM systems
💼 Work Experience
General Virtual Assistant / Project Support (Ad hoc) – Construction Client, Australia
April 2025 – Present (Ad hoc, 3–5 hrs/week)
- Performs reconciliation and invoicing using Xero
- Assigns and codes project expenses, attaches invoices for processing
- Provides administrative support as needed
Full-time, 4+ years
- Longest full-time role; supported marketing managers with campaign data tracking
- Managed reports on email/SMS outreach (sends, unsubscribes, engagement)
- Provided consistent back-end admin support for U.S.-based marketing clients
Part-time, 2.5 years
- Managed emails, calendars, and property marketing materials
- Created property email templates and basic graphics via Canva
- Posted real estate listings through Buildout and supported email campaigns via HubSpot
2020 – 2021
- RMS Movers, Illinois, USA – Web research, lead sheet preparation for sales
- Expat Empire, Portugal – Country and relocation research for migration clients
- Pivation, Ontario, Canada – Cold email outreach, Instagram inbox outreach, lead scraping for sports professionals
- HR/Admin Supervisor – Draw Steel Builders (served AU clients, AutoCAD projects)
- HR Recruitment & Assistant – Food Manufacturing Company (McDonald’s PH supplier)
- HR/Franchise Specialist – Travel Agency, Quezon City
- HR Associate – BPO Company
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.
Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mikarla, who takes responsibilities very seriously.
With experience and/or training, Mikarla will develop a high level of specialized expertise and eciency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Mikarla is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
- Mika started her career last 2014 in the field of Human Resources and was exposed to Recruitment and Selection, Timekeeping, Payroll/Benefits, Employee Relations and on Records keeping/custodian. She has worked for various industries such as BPO, travel agency, manufacturing, logistics and digital marketing. In 2018, she started on being a Virtual Assistant where she has been supporting the following administrative tasks:
- Data Entry
- Web Research
- Editing and Formatting documents
- Creating visual presentations
- Transcribing audio file into text file
- Email Management
- Calendar Management
- Graphic Designing
- Video Editing
- She is proficient on the following tools/applications:
- Google Suite-Sheet,Document,Drive,Hangouts,Meet
- Microsoft Applications (Word,Excel and Powerpoint)
- Buildout
- Trello
- Hubspot
- Clickup
- Slack
- Canva
- Redfin
- Lead Sherpa
- She can start immediately
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Employment History
Human Resources Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2014 to May 2015 (8 Months)
Duties and Responsibilities:
- Callouts for next day invites
- Conduct behavioral interviews
- Administer exams such as Voice Assessment and Versant English Test
- Endorse papers of qualified candidates to POC interviewers
- Shortlisting of qualified candidates
General Virtual Assistant/Executive Assistant (Part-time)
Industry:
Property / Real Estate
Employment Period:
February 2021 to October 2024 (43 Months)
Duties and Responsibilities:
- General administrative process
- Email Management
- Calendar Management
- Basic marketing/photo editing in Canva
- Create email marketing information templates for real estate properties in HubSpot
- Buildout navigation. Uploading and updating the status of real estate properties
- Support the Operation staff and owner in the day-to-day business process
Email and SMS Marketing Assistant (Part-time)
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2021 to May 2022 (16 Months)
Duties and Responsibilities:
- Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
- Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
- Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
- ROI scorecards, and coupon/disclaimer history for all brands.
- Assist the Director to oversee the department’s performance.
- Communicate directly with teammates about project deadlines.
- Conduct research and analyze campaigns in the e-commerce industry.
- Preparing, formatting, and editing a range of documents.
Freelance Virtual Assistant
Industry:
Transportation / Logistics
Employment Period:
September 2020 to March 2022 (18 Months)
Duties and Responsibilities:
- Data Entry
- Web Research
Data Entry
Industry:
Others
Employment Period:
June 2018 to September 2022 (50 Months)
Duties and Responsibilities:
- Data Entry
- Web Research
- Editing and formatting documents
- Creating visual presentations (i.e workflow presentations)
- Transcribing audio file into text file
Data Entry and Web Researcher (Freelancer)
Industry:
Sports
Employment Period:
February 2021 to May 2022 (15 Months)
Duties and Responsibilities:
- Data Entry
- Web Research
- Editing and formatting documents
- Creating visual presentations (i.e workflow presentations)
- Transcribing audio file into text file
Human Resources and Admin Supervisor
Industry:
Construction / Building / Engineering
Employment Period:
March 2018 to August 2020 (29 Months)
Duties and Responsibilities:
- Develop policies in the assigned areas of responsibility and discipline staff.
- Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
- Ensure all employee benefits are given when due.
- Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
- Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
- Compensation and benefits administration, record and process timekeeping.
- Prepare a memo for HR announcements.
- Perform recruitment and selection process.
- Source and select qualified applicants for a specific job requirement
- Conduct orientation and training for newly hired, regular and project employees.
- Monitor all contracts of the regular and project employee.
- Assess training needs analysis for all employees.
- Plot all training needs and proposed seminar/training of each employee in the training
- Conduct annual performance evaluation and quarterly if necessary.
- Review performance evaluation and recommend necessary training needed for development.
Human Resources Assistant - Administrative Services
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
March 2017 to February 2018 (11 Months)
Duties and Responsibilities:
- Perform recruitment and selection process.
- Source and select qualified contractual applicants for a specific job requirement.
- Do resume shortlisting and paper screening.
- Administer necessary orientation for new hire employees.
- Assess applicants through initial interview.
- Coordinate with the departments on the interview schedules and applicant assessments
- Conduct a background investigation.
- Conduct document and record verification on the submitted requirements of the new hires.
- Develop a database for qualified applicants.
- Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
- Coordinates with the manpower provider on the manpower requirements.
- Serve as a link between the company and manpower provider on manpower concerns/ issues.
- Monitor all contracts of the agency employees
- Maintain the organizational structure by updating the job description for all positions.
- Monitor and maintenance of company-owned vehicles.
- Prepare a memo for HR announcements and disciplinary actions.
- Safekeeping and updating of Employee master list.
- Conduct contractor audits.
- Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
- Responsible Audit, SQMS audit, etc.)
- Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
- Attend other related seminars outside the company premises as needed.
Human Resources Specialist
Industry:
Travel / Tourism
Employment Period:
July 2015 to May 2016 (10 Months)
Duties and Responsibilities:
- HR function - Timekeeping and Payroll/Benefits.
- HR function - Recruitment and Selection
- HR function - Employee Relations (Assist during administrative hearings)
- HR function - 201 custodian.
- HR function - Responsible for Product Training for new employees and additional product
- HR & Franchise function - Monitoring sales for the existing outlets.
- Franchise function - serve as back-up assistance for airline and hotel inquiries from the
- Franchise function - will assist on all the things needed by the existing franchisee.
HR Assistant Recruitment
Industry:
Manufacturing / Production
Employment Period:
May 2016 to March 2017 (10 Months)
Duties and Responsibilities:
- End-to-end recruitment process (sourcing to onboarding)
- Conduct orientation for newly hired, regular and contractual employees.
- Conduct a background investigation.
- Develop a database for qualified applicants.
- Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
- Coordinates with the manpower provider on the manpower requirements.
- Monitor all contracts of the agency employees
- Maintain the organizational structure by updating the job description for all positions.
- Conduct a Physical plant tour.
- Prepare a memo for HR announcements.
- Attend other related seminars outside the company premises as needed.
Research Assistant Expat Empire
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to March 2023 (7 Months)
Duties and Responsibilities:
- Compile research about countries regarding the migration process.
- Fill in presentations and spreadsheets to be delivered to the consulting clients.
- Using systems-based approach to the business.
Data Entry and Web Researcher Piiva Nation
Industry:
Sports
Employment Period:
January 2021 to June 2024 (40 Months)
Duties and Responsibilities:
- Cold email and inbox outreach on Instagram.
- (Freelance) Web research for lead scraping of sports people.
- Gathering basic information and contact details.
- Data entry on Google sheet for lead creation
Email and SMS Marketing Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2021 to June 2025 (53 Months)
Duties and Responsibilities:
- NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
- Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
- Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
- Assist the Manager to oversee the department's performance.
- Communicate directly with teammates about project deadlines.
- Preparing, formatting, and editing a range of reporting documents.
Virtual Assistant
Industry:
Construction / Building / Engineering
Employment Period:
June 2025 to September 2025 (3 Months)
Duties and Responsibilities:
- Bank reconciliation for construction expenses Create and draft invoices
Virtual Assistant
Industry:
Consumer Products / FMCG
Employment Period:
June 2025 to July 2025 (1 Months)
Duties and Responsibilities:
- Schedule social media posts in Facebook and Instagram
- Pick best photos for posting in photoshoot collection
- Draft post captions using ChatGPT
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Human Resources Development Management
Graduation Date:
July 31, 2023
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Human Resources Development Management
Graduation Date:
April 9, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Administrative Support, Human Resource Management,
INTERMEDIATE ★★
-
ResearchContract management
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/18210133718
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo E14
- Processor: AMD Ryzen 5 7535U with Radeon Graphics
- Operating System: Windows 11
All-inclusive Rate: USD $8.16/hr
Reniel
Candidate ID: 458939
ADVANCED
-
Customer Handling, Customer Experience, Customer Support, Customer Relations...
INTERMEDIATE
-
Coaching, Administrative Support, Sales, Chat Support...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.16 per hour or $USD 707.42 per month
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
He finished BS HRM in 2013
After graduation, he started his career in the BPO industry
He handled Sales and Billing accounts
He successfully converted interested customers into sales
In his last employment as Senior Associate/SME, He handles:
Escalations
Administrative Tasks
Reporting
Coaching and
Provide support to the customers through email and phones calls
He is also knowledgeable in different software and tools like:
Salesforce
Spice
Space
Avaya Softphone
Google Workspace
He has 8 years of collective experience in Customer Handling.
Available to work part-time and full-time immediately.
Predictive Index Profile - Altruist
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
A pleasant and extraverted person, Reniel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. His congenial personality and friendly, interested attitude make him readily approachable. Reniel gets along easily with a wide variety of people.
Employment History
Customer Support/Sales
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2013 to January 2016 (30 Months)
Duties and Responsibilities:
- Answer questions about warranty coverage, prices and product uses.
- Emphasize product features based on customers' needs.
- Determine customer needs and propose the appropriate product.
Customer Support/Billing
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to June 2016 (2 Months)
Duties and Responsibilities:
- Answer questions about account information, current plan, and billing statement.
- Manage accounts, collect payments, and updating of customers' information to reflect changes to the account.
- Work with customers to set up payment plans and ensure bills are paid.
Outbound Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2017 to January 2018 (5 Months)
Duties and Responsibilities:
- Manage and maximize leads and call possible clients.
- Provide benefits and features of the product depending on the needs of the customer.
- Convert interested customers/leads to a sale.
Sales Webchat
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2017 to January 2018 (5 Months)
Duties and Responsibilities:
- Answer chat queries from the website about prices and plan features.
- Emphasize plan features based on customers' needs.
- Close/convert interested customers to a sale.
Customer Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2018 to August 2020 (27 Months)
Duties and Responsibilities:
- Answer questions about warranty coverage and product features.
- Handling customer complaints and providing the best resolution or support option available.
- Process warranty claims.
Senior Associate/Subject Matter Expert
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to June 2022 (17 Months)
Duties and Responsibilities:
- Handling Escalations.
- Admin task, data entry, reporting, and coaching.
- Providing customer support through Email, SMS, inbound, and outbound.
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
April 1, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Handling, Customer Experience, Customer Support, Customer Relations, Email Handling, Technical Support,
INTERMEDIATE ★★
-
Coaching, Administrative Support, Sales, Chat Support, Outbound CallingLeadershipData ConsolidationData EntryEscalations
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: Download: 12.87, Upload: 17.10
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: ASUS
- Processor: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz 2.90 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $13.56/hr
Richard
Candidate ID: 458813
ADVANCED
-
AutoCAD Operation, Mechanical Engineering, 2D Modeling, 3D Modeling...
INTERMEDIATE
-
Mechanical Engineering, SolidWorks, Microsoft Applications...
Median Rate
$13.56
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.14 per hour or $USD 792.50 per month
Full Time: $USD 13.56 per hour or $USD 2350.70 per month
Remote Staff Recruiter Comments
- He is working as an Assistant Manager - Mechanical.
- He reviews design computations of sizing of equipment, boiler trims, fabrication drawing cutting lists and estimates.
- He prepares the Bill of Materials and cost estimates.
- He conducts research and product development.
- He used:
- AutoCAD - 11yrs
- Solidworks - 11yrs
- Autodesk inventor - 11yrs
- Autodesk plant 3d - 7yrs
- He needs 30 days notice.
Predictive Index Behavioral Profile- Specialist
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary
Richard Mark is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Richard Mark, who takes responsibilities very seriously.
Employment History
Technical Engineer III
Industry:
Manufacturing / Production
Employment Period:
April 2011 to April 2014 (36 Months)
Duties and Responsibilities:
- Have designed greater than the sum of 10,000 Boiler Horsepower boiler.
- Design of furnaces for solid fuels.
- Design of conveyors (i.e. screw, bulk bucket, pneumatic conveyor) and other material (solid fuel and ash) handling equipment
- Sizing of boiler accessories such as burners, fans, blowers, pumps and tanks
- Sizing of combustor for solid fuels.
- Prepares combustion calculation and mass balance.
- Prepares boiler trims.
- Prepares fabrication drawing details and cutting list.
- Prepares bill of materials and cost estimates.
- Computation for customer inquiries validation.
- Conducts site visit and actual testing.
- Analyzes design requirements/specification/parameters.
- Prepares presentation drawings/evaluate drawings.
- Customizes designs and estimates based on client requirements.
- Collaborated with product development team to implement product improvements.
- Diagnosed and resolved client technical problems and system conflicts.
- Trained and supervised new hires, conducts seminar for students.
Design Engineer - Mechanical
Industry:
Environment / Health / Safety
Employment Period:
April 2014 to January 2015 (9 Months)
Duties and Responsibilities:
- Have designed 10 tons capacity incinerator.
- Have designed waste treatment system facility and its accessories
- Conducts research and development for waste water treatment facility.
- Conducts laboratory experiment and test.
- Prepares drawing details with bill of materials and cost estimates.
- Assist with material purchase and contact possible suppliers.
- Prepares project plan and schedule.
- Prepares progress report of project.
- Conducts supervision and evaluation works of project
- Conducts site visit and ocular inspection of possible clients.
- Teamed with engineering superiors in preparations of project proposal.
- Project in-charge for the construction of new equipment (thermal destruction unit)
Assistant Manager / Supervising Engineer
Industry:
Manufacturing / Production
Employment Period:
February 2015 to September 2022 (91 Months)
Duties and Responsibilities:
- Evaluation and checking of technical designs for boilers, pressure vessel, solid fuel furnaces, conveyors and other material handling equipment, tanks, pumps , fans and blowers.
- Review of design computations for sizing of equipment, boiler trims, fabrication drawing cutting list and estimates.
- Conducts supervision and evaluation works of project, and scheduled work load for the staff, and making sure to meet the target date as per project required.
- Represents engineering department for meetings in both internal and to customers with engineering manager.
- Prepares fabrication drawing details, cutting lists and as-built drawings.
- Prepares bill of materials and cost estimates.
- Conducts actual checking on fabrication shop.
- Conducts research and products development.
- Conducts site visit and actual testing.
- Diagnosed and resolved client technical problems and system conflicts.
- Trained and supervised new hires, conducts seminar for students.
- Evaluation and checking of technical designs for boilers, pressure vessel, solid fuel furnaces, conveyors and other material handling equipment, tanks, pumps , fans and blowers.
- Review of design computations for sizing of equipment, boiler trims, fabrication drawing cutting list and estimates.
- Conducts supervision and evaluation works of project, and scheduled work load for the staff, and making sure to meet the target date as per project required.
- Represents engineering department for meetings in both internal and to customers with engineering manager.
- Design and sizing of boilers and pressure vessels, conveyors, material handling equipment, tanks, pumps , fans and blowers.
- Prepares fabrication drawing details, cutting lists and as-built drawings.
- Prepares bill of materials and cost estimates.
- Conducts actual checking on fabrication shop.
- Conducts research and products development.
- System failure analysis and improvement.
- Conducts site visit and actual testing.
- Analyzes design requirements/specification/parameters.
- Customizes designs and estimates based on client requirements.
- Collaborated with product development team to implement product improvements.
- Trained and supervised new hires, conducts seminar for students.
Education History
Field of Study:
Engineering (Mechanical)
Major:
Mechanical Engineering
Graduation Date:
March 1, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
AutoCAD Operation, Mechanical Engineering, 2D Modeling, 3D Modeling,
INTERMEDIATE ★★
-
Mechanical EngineeringSolidWorksMicrosoft Applications
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: AMD Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $9.64/hr
Jerica
Candidate ID: 458781
ADVANCED
-
Team Management, Coaching, Mentoring, Project Supervision...
INTERMEDIATE
-
Technical Support, Social Media Management, Social Media, Content Writing...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
Jerica has more than ten years of experience in the customer service industry
She worked for a BPO company providing technical assistance to US-based customers having issues with their mobile and internet service
Responded to account inquiries and concerns.
She then got promoted as a Team Lead where she managed a team of 15-16 agents
Conducted coaching and feedback on agent performance
Mentored agents who were unable to meet KPIs
Conducted team meetings and training to ensure that everyone is aligned and updated with new processes of the project
Jerica then shifted to remote work and was hired as a Shopify E-commerce Manager for an e-commerce company in the US
Some of the tasks she performed included:
- Shopify order management
- Shopify product listing
- Order Fulfillment
- Answered customer inquiries via email, social media, and chat
- Processed returns and refunds
She also had a brief stint as a social media specialist for a marketing company where she did the following:
- Created content to be posted on social media accounts
- Did social media outreach to potential players and viewers
- Edited videos of tournaments and posted in social media accounts
- Conducted short interviews with players
- Posted live streams and podcast streams
- Email marketing
She is open to both part-time and full-time positions and is available to start immediately
Predictive Index Behavioral Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/
Strongest Behaviors:
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Jerica has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.
Employment History
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2006 to August 2010 (48 Months)
Duties and Responsibilities:
- Responsible in answering internet connectivity enquiries
- Responsible in troubleshooting Hardware and Software issues
- Responsible in resolving Internet connectivity issues
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2010 to November 2010 (3 Months)
Duties and Responsibilities:
- Responsible in answering queries specific to television
- Responsible in troubleshooting uverse television issues
- Responsible in resolving issues with Uverse TV
- Responsible in troubleshooting internet connectivity issues
- Responsible in troubleshooting Hardware and Software issues
- Responsible in answering billing enquiries
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2010 to November 2013 (36 Months)
Duties and Responsibilities:
- Responsible in answering internet connectivity enquiries
- Responsible in troubleshooting Hardware and Software issues
- Responsible in resolving Internet connectivity issues
- Responsible in actioning Back of House Cases
- Provides Email and chat support for ISPs
Technical Support Representative/ Telstra
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2010 to November 2013 (36 Months)
Duties and Responsibilities:
- Responsible in answering internet connectivity enquiries
- Responsible in troubleshooting Hardware and Software issues
Project Coach
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2018 to March 2022 (43 Months)
Duties and Responsibilities:
- Provides Daily and Weekly Developmental Coaching to Team Members
- Provides Support and Assistance for Supervisor Escalation through the Chat Application and Messaging Platform
- Provides daily and weekly team performance through reporting
- Responsible in delivering month over month performance through KPIs
Shopify Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2021 to September 2022 (12 Months)
Duties and Responsibilities:
- Taking messages from stakeholders, Fulfillment team in be half of CEO.
- Schedule appointments and managing calendars meetings efficiently.
- Record messages, take notes, and maintain comprehensive MOM.
- Research trending products , compile reports, and perform data analysis.
- Draft emails, create process documents.
- Answer customer inquiries through different communication channels.
- Manage order and track order status.
- Troubleshoot order - related issues.
Virtual Receptionist and Order Intake Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2022 to October 2022 (6 Months)
Duties and Responsibilities:
- Taking messages from prospect wholesale clients in be half of CEO.
- Scheduling appointments and managing calendars efficiently.
- Provide exceptional customer support, addressing order/delivery inquiries, and resolving issues promptly and effectively.
Virtual Receptionist & Social Media Specialist
Industry:
Arts / Design / Fashion
Employment Period:
April 2022 to April 2023 (12 Months)
Duties and Responsibilities:
- Taking messages for the CEO and accurately recording relevant information.
- Scheduling appointments and managing calendars meetings efficiently.
- Create engaging gaming contents for all social media platforms (Facebook, Instagram, and Twitter).
- Research and Implement Social Media Strategies to boost brand awareness.
- Perform other ad hoc duties as required
Guest Concierge
Industry:
Hotel / Hospitality
Employment Period:
March 2023 to February 2025 (23 Months)
Duties and Responsibilities:
- Schedule cleaning and maintenance services for the property.
- Ensure timely completion of all scheduled tasks.
- Communicate with property owners regarding maintenance needs and updates.
- Provide regular statements and updates to property owners. 5.
- Respond promptly to guest inquiries and concerns via chat and email.
- Offer solutions and assistance to enhance the guest experience.
- Respond to guest reviews on various social media and rental platforms.
- Address any issues raised in reviews and maintain a positive online presence.
Housing Associat
Industry:
Property / Real Estate
Employment Period:
April 2025 to December 2025 (8 Months)
Duties and Responsibilities:
Education History
Field of Study:
Art/Design/Creative Multimedia
Major:
English
Graduation Date:
March 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Team Management, Coaching, Mentoring, Project Supervision, Administrative Support, Customer Service, Property Management,
INTERMEDIATE ★★
-
Technical Support, Social Media ManagementSocial MediaContent WritingContent EditingShopify
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Samsung
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $11.11/hr
Anthony
Candidate ID: 458623
ADVANCED
-
3D, 3D Design, Graphic Ads, Graphic Design...
INTERMEDIATE
-
Quality control, Work ethic...
Median Rate
$11.11
$12.07
if $1 = PHP52
$14.56
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 11.11 per hour or $USD 1925.31 per month
Remote Staff Recruiter Comments
- He has 7 years of working experience as a Graphic Designer for a design company, digital marketing agencies, and IT companies
- He has extensive experience working with different creative tasks which includes
- Designing brochures, posters, flyers, logos, and social media graphics
- Producing hand-drawn illustrations and vector arts
- Creating infographics and presentation designs
- Designing motion graphics and simple gif
- Developing mock-up designs
- He has also reasonable experience with video editing, animation, and 3D modeling
- He has supported mostly US clients
- He is a confident user of these following tools
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Adobe After Effects
- AutoDesk Maya
- Zbrush
- He can start as soon as possible
https://www.predictiveindex.com/reference-profile/collaborator/
Strongest Behaviors
- Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
- Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Anthony Josef is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
Employment History
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2021 to September 2021 (4 Months)
Duties and Responsibilities:
- Creating designs for various clients that includes social media graphics, email designs, and a videos for reels in Tiktok and IG
Industry:
Retail / Merchandise
Employment Period:
November 2021 to September 2022 (10 Months)
Duties and Responsibilities:
- Post-production setup for stickers, Amazon mockups,website mockups, brainstorming monthly for new stickers
Industry:
Arts / Design / Fashion
Employment Period:
May 2016 to November 2016 (6 Months)
Duties and Responsibilities:
- Customer details setup for the book and book cover design making
Industry:
Arts / Design / Fashion
Employment Period:
November 2012 to March 2014 (16 Months)
Duties and Responsibilities:
- Making some Graphic designs and Marketing materials for customer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2014 to June 2015 (14 Months)
Duties and Responsibilities:
- Designing brochures
- Designing for social media graphics
- Developing logos and thumbnails images
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2018 to February 2021 (36 Months)
Duties and Responsibilities:
- Designing various graphic tasks for US clients
- Social Media Graphics
- Static images
- Web banners
- Vector illustrations
Education History
Skills
ADVANCED ★★★
-
3D, 3D Design, Graphic Ads, Graphic Design, Illustration, Vector illustration, Adobe Photoshop, Adobe InDesign,
INTERMEDIATE ★★
-
Quality controlWork ethic
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: 289.04 upload; 296.87 download
- Internet Type: DSL
- Hardware Type: Desktop
- Brand Name: Amd Ryzen
- Processor: ryzen 5600G
- Operating System: Windows 10
All-inclusive Rate: USD $6.69/hr
May
Candidate ID: 458493
ADVANCED
-
Customer Handling, Email Handling, Customer Support, Chat Support...
INTERMEDIATE
-
CSS, Phone Support, Email Support, Chat Support...
Median Rate
$6.69
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.69 per hour or $USD 1159.61 per month
Remote Staff Recruiter Comments
- May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
- She was exposed to the following tasks:
- Technical Support
- Phone Support - Inbound and Outbound calls
- Customer Service
- Outbound Sales
- Chat and Email Support
- She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk.
- She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
technical/customer support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2018 to December 2023 (60 Months)
Duties and Responsibilities:
- Providing phone and chatsupport
- Assisting with technicalinquiries
- Home security services
- Cable and phone serviceassistance
- Processing retail orders
- Sales support
Customer Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2018 to January 2019 (12 Months)
Duties and Responsibilities:
- Providing chat support
- Managing customercomplaints
- Responding to customerinquiries
- Troubleshooting technicalproblems
- Addressing internet-related problems
- Sales
Education History
Field of Study:
Science & Technology
Major:
Information technology
Graduation Date:
March 15, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Handling, Email Handling, Customer Support, Chat Support, Customer Experience, Citrix,
INTERMEDIATE ★★
-
CSS, Phone SupportEmail SupportChat SupportCustomer ServiceOutbound Sales
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: www.speedtest.net
- Internet Type: Broadband
- Hardware Type: Desktop
- Brand Name: huawei
- Processor: 12th gen intel(R)core(TM)i5-12450H 2.00 Ghz
- Operating System: Windows 11
All-inclusive Rate: USD $23.38/hr
Johnson
Candidate ID: 458382
ADVANCED
-
Marketing, Marketing Strategy, Project Management, Risk Management...
INTERMEDIATE
-
Hubspot CRM, Salesforce Analytics, Salesforce CRM, Facebook Ads...
Median Rate
$23.38
$25.93
if $1 = PHP52
$32.59
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 23.38 per hour or $USD 2026.12 per month
Full Time: $USD 23.38 per hour or $USD 4052.25 per month
Remote Staff Recruiter Comments
He began his career in 2008 as a Retail Operations Manager, where he was in charge of transporting big units, managing staff and costs, anticipating market prices, and paying salaries.
He finally rose to the position of Team Manager for Business Development, where he oversaw a group of ten experts. He implemented consequence management during this time to ensure rigorous adherence to company policies and procedural procedures.
His professional path took off as a Project and Operations Manager, where he oversaw marketing initiatives that enabled his clients to achieve their desired income.
He is an expert on the following tech and software:
- Hubspot
- Zoho
- Salesforce
- Pipedrive
- Zendesk
- Apptivo
He is ready to start immediately.
Employment History
Director of Operations
Industry:
Retail / Merchandise
Employment Period:
June 2019 to February 2020 (8 Months)
Duties and Responsibilities:
- Successfully managed the $370,000 marketing budget month on month.
- Successfully improved logistics performance from 80% to 96% over 4 months.
- Successfully improved Return on Ad Spent from 2 to 4.6
- Developed workflows that increased productivity by 20%
- Successfully managed and led changes on operations projects.
- Managed resource assignment, work allocation and software and hardware requirements for operations projects efficiently through implementation of Inventory & Resource Management analytics dashboard to the team
- Increased Customer response time by 40% through implementation of chatbots and keyword based auto responses.
- Decreased cash outflows by 50% through introduction and execution of procurement contracts with select suppliers.
Project & Operations Manager
Industry:
Employment Period:
July 2018 to May 2019 (10 Months)
Duties and Responsibilities:
- Spearheaded 2 major marketing operations projects that helped our clients(EarthCycle and Listia)hit their $16.4m and $15m ICO soft cap goal respectively.
- Increased team productivity by 50%
- Lead team of 50 FTEs with less than 10% attrition rate
- Completed over 80 projects over 9 months
- Acted as a conduit between different departments providing important feedback and communication.
- Implementation of any new policies and procedures relating to the production process.
- Ensured key performance indicators were in place and production targets were always met
Retail Operations Manager
Industry:
Retail / Merchandise
Employment Period:
July 2008 to July 2012 (48 Months)
Duties and Responsibilities:
- Responsible for moving large units
- Staffing & Cost Management
- Market Price Forecasting & Salary
Sales and Retention Specialist
Industry:
Telecommunication
Employment Period:
September 2012 to February 2014 (17 Months)
Duties and Responsibilities:
- Resolve customer complaints regarding sales and service.
- Monitor customer preferences to determine the focus of sales efforts.
- Determine discount rates or special pricing plans.
- Plan and coordinate training programs for the team/s
Team Manager - Business Development
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2014 to August 2015 (16 Months)
Duties and Responsibilities:
- Led a team of 10 FTEs
- Successfully met team monthly sales ($1500 - individual) quota through consistent sales monitoring, feedback loop and spot checks with team members.
- Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, performing quality checks, developing and reviewing performance reports, identifying areas to improve, and implementing measures to improve performance levels and meet objectives.
- Regularly reviews the team's statistics to measure performance and the need for improvement.
- Ensured strict adherence to company policies and procedural guidelines by implementation of consequence management.
Sales Operations Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2015 to July 2018 (34 Months)
Duties and Responsibilities:
- Increased company profit by $150,000 YoY 2016 vs 2018
- Achieved 90% customer retention
- Spearheaded retail auto dealership campaigns with 2 departments(20 FTEs) and consistently met individual department quotas for 9 months
- Sales ($8000/monthly)
- Account Management ($2000/monthly)
- Pioneered retail product development that was presented at 17' NADA
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Financial Management
Graduation Date:
January 2, 2012
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Marketing, Marketing Strategy, Project Management, Risk Management, Operations Management, Process Improvement, Six Sigma, Sales, Data Analysis, Strategic Management, Asana, Trello,
INTERMEDIATE ★★
-
Hubspot CRM, Salesforce AnalyticsSalesforce CRMFacebook AdsGoogle AnalyticsGoogle AdWords
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 4.48, Upload: 5.48
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Motodf Desktop
- Processor: AMD Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $8.16/hr
Mary
Candidate ID: 458209
ADVANCED
-
Microsoft Office, Email Handling, Customer Experience, Administrative Support...
INTERMEDIATE
-
Order Processing...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.16 per hour or $USD 707.42 per month
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
- Mary has been working for more than 10 years in the BPO industry.
- She has a diploma course in Network and Information Technology.
- She has professional experience in Customer Service and caters to clients based in the US and UK.
- She is confident in performing the following tasks:
- Customer Support
- Assist in tracking customers' orders
- Process Refunds and Shipments
- Internet installation
- Project management
- Generate Contract
- Email Management
- Some of the industries she worked on include telecommunications, e-commerce and retail.
- She is proficient with Microsoft 365, Zoom, Slack, Salesforce, and Trello.
- She can start immediately for any part-time or full-time position.
https://www.predictiveindex.com/reference-profile/controller/
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary
Mary Grace is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.
Employment History
TELETECH CUSTOMER CARE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2009 to September 2015 (73 Months)
Duties and Responsibilities:
- Supports Australian Telecommunication Company (Telstra) by resolving billing problems via chat.
- Rectify orders that went to error.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2015 to January 2016 (4 Months)
Duties and Responsibilities:
- Supports online retail business by answering customer's inquiries via email
- Helps customers in tracking their packages
Voice and Data Services Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2016 to January 2018 (24 Months)
Duties and Responsibilities:
- Provides supports to Sales Directors and Managers in placing their customers' orders. We make sure all the necessary documentation is completed in order to have a smooth transaction.
- Processes customer's request add new/modify/disconnect their internet/mobile/landline connection.
Client Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2018 to January 2020 (23 Months)
Duties and Responsibilities:
- Approved discounts and pricing on contracts based on AT&T standard policies
- Generates AT&T contracts once checked and verified by Sales and Customers
Teammate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2021 to June 2022 (7 Months)
Duties and Responsibilities:
- Supports E-Commerce Retail Company in the US
- Process refunds and reshipments
- Assist in tracking customer's orders
Education History
Field of Study:
Computer Science/Information Technology
Major:
Network and Information Technology
Graduation Date:
April 15, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Email Handling, Customer Experience, Administrative Support, Customer Service, Customer Handling,
INTERMEDIATE ★★
-
Order Processing
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: Download: 230.60, Upload: 23.81
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.16/hr
Alyssa
Candidate ID: 457872
ADVANCED
-
Processing, Administrative Skills, Report Writing, Content Management...
INTERMEDIATE
-
QuickBooks, WordPress, Auditing, Trello...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.00 per hour or $USD 693.25 per month
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
She is proficient in supporting the following:
- Admin tasks
- Invoice processing
- Data entry
- Claims and reimbursement processing
- Product Listing
- FB Ads launching
- Content publishing
- Appointment setting
- Social media management
- Copywriting
- Product and content research
- Shopify
- MailChimp
- Amazon Seller Central
- Dropbox
- Helium10
- Trello
- Buffer
- ManyChat
- Google MB/Workspace
- Canva
- BrightSocial
- MS Office
- Asana
- Go HighLevel
- Skype
- Slack
- WordPress
- Meta Business Suite
- Zapier
- Calendly
- ClickUp
- Zendesk
- SmarterQueue
- Quickbooks
She is amenable to working in any time zones for any part-time or full-time roles.
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Alyssa Kay is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Alyssa Kay, who takes responsibilities very seriously.
Employment History
Administrative Assistant
Industry:
Construction / Building / Engineering
Employment Period:
September 2022 to March 2024 (18 Months)
Duties and Responsibilities:
- Provide office administration support through bill invoicing and various general administrative tasks.
- Manage email correspondence with external and internal stakeholders, including sales inquiries and general inquiries.
- Maintain and update the database to ensure accurate information.
- Assist with website management, including online live chats and responding to inquiry forms.
- Monitor media channels and marketing content to ensure consistency and effectiveness.
- Assist in sales efforts when needed by contacting prospects, building and maintaining customer relationships, and supporting our product offerings.
Accounting/Administrative Assistant
Industry:
Oil / Gas / Petroleum
Employment Period:
July 2014 to December 2015 (17 Months)
Duties and Responsibilities:
- Provide administrative support to managers, the COO, and the CEO.
- Enter daily sales, expenses, and cash flow data into QuickBooks for accurate financial reporting.
- Collaborate with accounting staff to ensure all records are posted correctly and in a timely manner.
- Handle incoming calls and client inquiries, managing email correspondence effectively.
- Prepare and submit timely reports to the supervisor, COO, and CEO.
Data Entry Agent
Industry:
Insurance
Employment Period:
February 2016 to August 2018 (30 Months)
Duties and Responsibilities:
- Resolve escalated payment issues promptly and efficiently.
- Perform data entry and manage the filing of electronic documents.
- Handle incoming calls and customer inquiries, as well as manage email correspondence.
- Collaborate with case managers, clients, and vendors to ensure effective communication.
- Generate reports and assist in improving standard operating procedures (SOPs).
- Process claims, invoices, and reimbursements accurately.
- Maintain open communication with case managers, vendors, service providers, and clients.
- Summarize reports, enhance SOPs, and submit findings to the manager.
Team Lead/Senior Copywriter
Industry:
Retail / Merchandise
Employment Period:
November 2018 to November 2020 (24 Months)
Duties and Responsibilities:
- Write and edit copy for e-commerce platforms to ensure accuracy and appeal.
- Utilize Excel daily to organize and update product information efficiently.
- Conduct data entry, format business documents, and manage large repetitive tasks.
- Perform content maintenance using online vendor portals to ensure up-to-date information.
- Implement enhanced content on digital portals and update as needed or upon request.
- Conduct various quality checks, data scrapes, and special projects as required.
- Report directly to the Content Services Manager or designated representative.
- Communicate effectively and concisely via email.
- Provide project status updates and report any issues to U.S. counterparts in a timely manner.
Executive Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2022 to October 2023 (17 Months)
Duties and Responsibilities:
- Schedule and manage social media posts using SmarterQueue.com.
- Publish articles across multiple WordPress sites.
- Update affiliate links and manage WooCommerce orders efficiently.
- Process invoices and handle payroll tasks accurately.
- Perform data entry in Excel to maintain organized records.
- Conduct internet research to support various projects and initiatives.
- Respond to customer support tickets via Zendesk, ensuring timely resolutions.
- Execute additional ad hoc tasks as required to support team objective
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Finacial Management
Graduation Date:
October 25, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Processing, Administrative Skills, Report Writing, Content Management, Email Handling,
INTERMEDIATE ★★
-
QuickBooks, WordPress, Auditing, Trello, Asana, Shopify, BufferMicrosoft ExcelCustomer SupportSkypeMailChimp
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/16035812773
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: ASUS
- Processor: 10th Gen Intel(R) Core(TM) i7-6700 CPU @3.40GHz 3401 Mhz 4 Core 8 Logical Processor
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
Jay-R
Candidate ID: 457534
ADVANCED
-
Customer Experience...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.67 per hour or $USD 664.88 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Jay-R has been working since 2008 as a Customer Service Representative, Account Management Associate & Technical Support Representative, Project Administrator, and Virtual Assistant Customer Service Representative (E-commerce).
- He is proficient in performing the following:
- Email management
- Sales
- Billing and Collection
- Travel Management
- Project management
- He is adept at using tools/applications such as:
- QuickBooks
- Microsoft Office (EXCEL)
- Citrix
- Google App
- Salesforce
Employment History
Real Estate General Admin & Bookkeeping
Industry:
Property / Real Estate
Employment Period:
May 2021 to January 2023 (19 Months)
Duties and Responsibilities:
- Real Estate General Admin & Bookkeeping
Legal Assistant, Project Admin, and Disbursement
Industry:
Law / Legal
Employment Period:
June 2019 to May 2021 (22 Months)
Duties and Responsibilities:
- Bookkeeping, setting up Intake, Claims, Disbursement, Insurance, Medical Billing, and communicating to the third party Attorneys, Hospitals, Police Dept., Insurance.
Quickbooks Desktop Account Management Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to June 2019 (37 Months)
Duties and Responsibilities:
- Account Management, Technical Support Representative, Data Entry, Reconciliation and Bookkeeping.
BPO (Technical Support Specialist)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2013 to March 2016 (28 Months)
Duties and Responsibilities:
- Fixing Internet issue, Broadband/Fiber, Telephone, TV Support New Zealand Company
BPO (Customer Service Representative)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2010 to October 2013 (38 Months)
Duties and Responsibilities:
- Hotel and Airline reservations, assisting guests in Hilton Hotels, and booking flights in United Airlines
BPO (Customer Service Representative)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2008 to July 2010 (26 Months)
Duties and Responsibilities:
- Coach and Customer Service for advertising company (Craigslist) healthcare, and financial support.
Education History
Field of Study:
Computer Science/Information Technology
Major:
BS Computer Science
Graduation Date:
February 27, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Experience
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16429908351
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Windows
- Processor: Intel i7
- Operating System: Windows 10
All-inclusive Rate: USD $9.64/hr
Cristy
Candidate ID: 457181
ADVANCED
-
Revit Architecture, AutoCAD, V-Ray, Adobe Photoshop CS6...
INTERMEDIATE
-
Lumion 4.0.2...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
- She is working as an Architectural Designer.
- She prepares 2D and 3D drafting of Architectural Drawings.
- She prepares construction documents, Cost Estimates, Bidding and Technical Reports.
- She produces drawings for Residential and Commercial Construction Projects.
- She does Site plans, floor plans and elevations.
- She has experience working with Australian and New Zealand clients.
- She has Australian Standards in safety and structure regulations.
- She is proficient in using:
- AutoCAD - 4yrs
- Revit - 4yrs
- SketchUp - 4yrs
- Vray - 3yrs
- She has knowledge in Hydraulic and structural drafting.
- She needs 1 week notice.
Strongest Behaviors
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Cristy is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when they work within or close to their specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, Cristy will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, they’ll carefully plan the implementation to minimize problems and maximize results.
Employment History
CAD Drafter
Industry:
Others
Employment Period:
September 2022 to April 2024 (18 Months)
Duties and Responsibilities:
- Come to understand the products and how they integrate.
- May assist indeveloping documentation standards within the company that are compatible with industry standards.
- Assist in maintaining a CAD filing system and library of symbols in order to efficiently locate and reproduce previous work.
- Attend training programs that will enhance the performance of the CAD position.
- Understand file structures so that file conversions are made with little effort.
- Expected to draw CAD systems and wiring schedules based on standards and responsible for interacting with Design teams for clarification and collaboration when needed.
- Complete all paperwork/documentation properly, neatly, accurately, and promptly.
- Responsible for all audiovisual drawings including but not limited to:
- Schematic
- Architectural Plan
- Mounting Details
CAD Drafter
Industry:
Construction / Building / Engineering
Employment Period:
June 2017 to December 2017 (6 Months)
Duties and Responsibilities:
- Prepared complete detailed Electrical Layout, specification and installation.
- Provide as built and monitor progress of the project.
- Site visit to monitor construction.
- Prepared 2D drafting and Isometric drawing to detailed lighting installation.
- Develop wiring and layout diagrams used by workers who erect, install, and repair electrical equipment and wiring.
Cad Drafter
Industry:
Construction / Building / Engineering
Employment Period:
February 2020 to March 2022 (25 Months)
Duties and Responsibilities:
- Preparation of complete 2D drafting of Architectural Drawings Upon discussed and/ or commented by the Architect.
- Prepared construction documents the cost estimates, bidding stage, and technical reports.
- Responsible for preparing technical drawings to be used in construction plans.
- Collaborated with clients to achieve site plans for small and large projects
Structural Technician
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
March 2022 to August 2022 (4 Months)
Duties and Responsibilities:
- Prepared detailed design of structural drawing
- Checked drawing for compliance with client requirements and standards, and to ensured completeness prior to issuing for Preliminary design.
- Drafting Bridge Plan & Profiles, General Layouts, Elevation, Typical Sections and other bridge related Drawings.
- Provide complete detailed design drawing of Retaining Wall and Pit drawing in Bridge from Sketch of engineer and establish revision based on Markup
- Preparation of complete 2D drafting of Architectural and Civil Drawings Upon discussed and/ or commented by the engineer.
- Coordinated weekly with supervisor and respective clients for mailings about the developments in the project.
- Ensures quality work to meet organization’s expectation.
AutoCAD Operator
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
June 2018 to September 2019 (14 Months)
Duties and Responsibilities:
- Prepared detailed architectural drawings for residential and commercial construction projects.
- Produced preliminary drawings from the architect’s rough concept sketches which includes site plans, floor plans, and elevations
- Created architectural drawings based on building specifications, calculations and sketches
- Analyzed building specifications, codes, space to create an architectural design
- Developed electrical and structural designs to incorporate into architectural drawings.
- Coordinated weekly with supervisor and respective clients for mailings about the developments in the project.
Education History
Field of Study:
Architecture
Major:
Architecture
Graduation Date:
January 1, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Revit Architecture, AutoCAD, V-Ray, Adobe Photoshop CS6, Architectural Design, Google SketchUp,
INTERMEDIATE ★★
-
Lumion 4.0.2
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer Nitro 5
- Processor: Intel Core i7
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.
- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.
