HMO CLERK DUTIES:

Maintain the internal order and arrangement of the patient’s medical record.
Release/issue letter of authorization, secure approval and completing insurance and other medical forms.
Encode all patients’ request on hospital system.
Perform tasks such as answering phone calls, attends HMO’s and patient’s queries, verifying information and schedule of special procedure.
Perform call-out HMO provider for verification and approval of the said request of the Doctor for confirmation of the Diagnosis or request.
Sort doctor’s consultation forms.
Sort and Log all Professional fees.
Act as a medical secretary.
Perform other related duties, as necessary.
Act as a medical secretary.
Perform other related duties, as necessary.

MEDICAL RECEPTIONIST DUTIES:

Responsible for basic clerical task, answering phones, greeting patients and visitors.
Schedule appointment in a professional and timely manner.
Paging patient’s relative, co-worker, clients and, hospital codes.
Gather patient’s data.
Answer general questions from visitors, help answer the telephone and assist with making outpatient appointments.
Make sure the reception area is clean and orderly.

ADMITTING STAFF DUTIES:

Process the paperwork of each patient that needs to complete prior to being examined or admitted.
Greet patients and answers inquiry about their medical ailments and confirm prescheduled procedures.
Collect basic patient information; verify the information that already in the computer for the patient.
Inspect the forms to ensure each has a signature and makes copies of each form for the patient.
Describe hospital rules, such as visiting hours, and the billing process, such as when payments are due.
Prepare to have a patient’s jewelry or other valuable items placed in secure storage while the patient is in the hospital.
Call the nursing unit to transfer patient to nursing care.
Electronically scan the signed forms, attaches them to the patient’s record in the computer and neatly files the original signed forms.
Answer general questions from visitors, help answer the telephone and assist with making outpatient appointments.

MEDICAL SECRETARY DUTIES:

Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI’s, CT scans, etc.
Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
Produce information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.
Provide historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.
Generate revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.
Secure information by completing database back-ups.
Maintains patient confidence and protects operations by keeping information confidential.
Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs

Back-Office Administrators