Hiring Offshore Doesn’t Fail—Handoffs Do

• Handled more than 30 inbound and outbound calls Assisted customers with their plan, billing & technical concerns
• Career Following up on open/pending cases of the customers Processing sales

• Managing the day-to-day activities of the team
• Developing and implementing a timeline to achieve targets
• Daily Team Huddles
• Supporting agents in handling difficult customer concerns Handling escalations Auditing calls

• Provided high-level administrative support to the Executive by managing their calendar, scheduling meetings and coordinating appointments to optimize their time and productivity.
• Facilitated communication between the Executive and internal teams, external partners and key stakeholders, ensuring seamless information flow and timely responses to inquiries and requests. Sourced and reviewed applicant profiles, conducting initial interviews to identify top candidates for key Marketing roles.
• Assisted in the planning and execution of marketing initiatives and campaigns, coordinating with cross-functional teams to ensure alignment with strategic objectives, timelines and budgetary constraints. Conducts research and gathers market intelligence to support Executive in identifying trends, opportunities, and competitive insights, contributing to the development of effective marketing strategies.
• Handled all aspects of events and travel preparations for both business and personal trips, including but not limited to itinerary planning, transportation bookings, accommodation arrangements ensuring a smooth and stress-free travel experience.
• Managed personal tasks and errands including minor bookkeeping both for business and personal expenses for accurate records and financial organization.

• Conducted remote patient intake processes such as gathering medical histories, verifying insurance information, and scheduling telehealth appointments to ensure accurate documentation using EHR systems.
• Assisted healthcare providers with patient consultations and examinations, facilitating the exchange of medical information and ensuring patient understanding of treatment plans and follow up instructions, all while maintaining patient confidentiality and complying with HIPAA regulations
• Conducted coding of medical records, and accurately translating patient diagnoses, procedures and services into ICD-10 and HCPCS codes to support accurate billing.

• Provided comprehensive support to the COO, managing their schedule, coordinating meetings and handling correspondence to ensure efficient communication and workflow management.
• Conducts research, prepared reports, and date for the COO to facilitate informed decision-making and strategic planning, while maintaining confidentiality and discretion in handling sensitive information. Acted as a liaison between the Executive and internal departments, external stakeholders, and executive leadership, ensuring alignment of priorities and effective communication.
• Anticipated the COO’s needs, proactively identifying opportunities for process improvement, risk mitigation and resource optimization, while providing leadership and guidance to support staff.

• Generating Raw leads
• Booking Appointments
• Calendar Management
• Rental Applications
• Negotiating sellers property price
• Lead Qualifier
• Listing Properties in Social Media

• Preparing Listing to Closing documents
• Email Management
• Listing properties available on the Market
• Post Ordering Listing
• Receiving Inbound Calls on behalf of the Client
• Gathering and checking Off Market Homes
• Data Base Management
• Updating Clients website

• Assisting customer's complaint
• Taking care of equipment problems
• Providing billing statements
• Upselling

• Versatile range of services to ease administrative load of childcare centers
• Efficiently manage calendars, appointments, and communication with parents, caregivers, and staff 
• Handle paperwork, data entry, and record keeping for attendance, development milestones, and databases
• Coordinate staff shifts, training, and development programs, and ensure safety protocols and emergency procedures are in place

• Sell products/services to customers
• Negotiate sales contracts
• Ensure customer satisfaction
• Meet sales targets
• Schedule and arrange meetings, appointments, and consultations
• Represent clients in meetings
• Product Research
• Basic Invoice and Accounting
• Inbox Management

• Manage scheduling and respond to client inquiries promptly
• Create engaging content for social media platforms
• Interact with followers and promote special offers
• Assist in content creation and marketing strategies
• Follow up with clients to maintain relationships andencourage repeat business
• Conduct market research
• Assist with bookkeeping duties

• Access to advanced monitoring systems for security, energy consumption, and maintenance tracking in realtime
• Responsibilities include marketing, leasing, and managing the property
• Oversee repairs and maintenance for RTM systems as needed

• Schedule management for high-level executives
• Event planning and coordination
• Travel arrangement and coordination
• Correspondence management
• Specialized tasks to support executives, such as research and project management
• Basic Invoice and Bookkeeping
• Travel Management

• Monitors the performance of pump operators and the pump stations operations.
• Daily monitoring of pump logs (i.e., production, pressure, valve adjustment, pump station operations)
• Prepare daily and weekly analysis of pumping station data.
• Report any irregularities found and give recommendations to improve the work process.
• Conducts weekly meetings with Team leaders.
• Prepares plan drawing and material take-off for the modification of pump discharge line for 3 pumping stations.
• Attends meeting and reports weekly and monthly pumping station update for division meeting.
• Prepares schematic flow diagram for the piping arrangement for each pumping station.
• Conducts valve location identification for the entire water distribution. 1|Page

• Leads and supervises job activities of project members from preparation of piping conceptual layout to modelling of equipment, structural and piping items.
• Checking the quality of 3D model if it complies with project specifications, P&ID process requirements and international codes and standards, its constructability and maintainability, well-supported and acceptable in piping stress analysis.
• Preparation and checking of piping deliverables and output like Unit and General Plot Plan, Piping Information to other discipline, Piping Isometric and Plan Drawing, and Piping Material Take-off
• Involve in preparation and checking of stress calculation of piping lines to meet the project requirements
• Assists Project Lead Engineer in man hour estimates, manpower requirements and preparation of project schedule
• Reviews vendor documents from other disciplines which will be use in the preparation of piping layout and design
• Performs vertical type coordination with other engineering disciplines within the organization during detailed engineering stage of the project
• Planning and Controlling of Isometric Drawing production of the area to meet plan schedule

• Responsible for detailed 3D modeling of Piping, Equipment and Structure using 3D software (AutoCAD Plant 3D, PDMS, S3D, E3D and PDS) and 2D drafting tool (AutoCAD)
• Preparation of piping arrangement around process and utility equipment like pumps, vessels and drums, heat exchangers, filters, compressors, tanks, columns and towers, reactors, air fin coolers and cooling towers.
• Preparation of Piping Information needed by other discipline (Civil, Mechanical Static Equipment, Instrument Group, etc.)
• Participate in 3D Model Review with Client
• Preparation of General Plot Plan and Unit Plot Plan
• Preparation of stress sketches for piping stress analysis
• Preparation of Piping Plan Drawing and Piping Isometric Drawing

• Responsible in line checking of installed piping lines prior to pressure testing.
• Checking includes piping installed as per spool drawing, complies with the process requirements indicated in the P&ID, have enough clearance with other installed items at site and completeness of piping items installed.
• Technical assistance to construction activities to ensure high quality output and on schedule
• Prepares Field Change Sheet for any changes in engineering design due to client comments, site conditions or design changes
• Supervises piping spool fabrication and installation, pipe pressure testing, and installation of pipe steam trace and insulation
• Guides, monitors, and supervises fellow piping field engineer in their activities to ensure proper execution and on time
• Monitoring and controlling of piping materials and pipe spools 

• Contracted to do a work from home set up to do professional services as a piping engineer
• Mainly responsible for the piping detailed engineering design of local infrastructure projects
• Preparation engineering drawings needed for construction like Plot Plan, Piping Isometric Drawings and Piping Plan Drawings.
• Prepares detailed piping proposal bill of quantity and bill of materials for bid submissions
• Acts as a Piping Lead Engineer for EPC execution projects
• Prepares schedules, general piping specification and other piping key documents
• Leads fellow piping engineers, material engineer, painting and insulation engineer and mechanical stress engineer in executing projects

• Do freelancing jobs during my vacant time to have a side income and at the same time to gain more
• experience and skills.
• Design and prepares construction drawings needed to upgrade an existing water tank storage and pumping stations for a certain site at Arizona, USA
• Design and prepares drawing needed for material take-off, construction and installation of water treatment package and backwash tanks
• Designs skid packages which will be used as a typical installation of water treatment tanks and backwash tanks
• Does technical evaluation and review of a piping arrangement of firewater pumps
• P&ID drafting and development from markup drawings
• Gives an overview of AutoCAD Plant 3D software to client 

• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase return on investment (ROI)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility

• Contact prospective customers by both telephone and email
• Market Research to develop warm leads
• Vet lead list for warm and cold leads
• Identify prospects that fit the target demographic
• Use product knowledge to showcase the solutions that our company can offer to prospects
• Up sell additional products as need arises
• Use database, CRM, or other software to track progress with new prospects

• Take phone calls
• Identify the root cause by asking the right probing questions
• Assist customers in solving customer complaints and placing orders
• Scheduling appointments and following up thru outbound calls

• Manage all aspects of Google Ad campaigns
• Perform market research, keyword research, and make a forecast.
• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase conversions
• Set up conversion actions, conversion trackers, GTM, and analytics. (Including other trackers like CallRail and etc.)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility
• Collaborate with a team of marketers, Google Ads specialists, and engineers
• Create an audit and monthly report based on gathered data.

• Manage all aspects of Google Ad campaigns
• Perform market research, keyword research, and make a forecast.
• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase conversions
• Set up conversion actions, conversion trackers, GTM, and analytics. (Including other trackers like CallRail and etc.)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility
• Collaborate with a team of marketers, Google Ads specialists, and engineers
• Create an audit and monthly report based on gathered data.

• Advertising campaign set-up via the user interface, including:
  • Creative trafficking
  • MMP integration (click link set-up, conversion test of installing apps using an iOS and Android device)
  • Launch/end date scheduling
  • Creating audience lists with the given CSV file
• In-flight campaign management, including:
  • Add/remove/pause creatives per client request
• Pause/remove/modify campaigns per client request Reporting, including:
  • Monitoring campaign performances

• Gathering and maintaining the project info needed from the beginning to the end of the project.  Includes:
  • Gathering trades such as GC or low voltage contractors that may be involved on the project from the client
  • Getting weekly or bi-weekly updates on client’s deliverables
  • Maintain communication with the client and bring in respective internal parties when needed.
  • Keeping Subcontractors aware of schedule changes
• Proactively manage the status of project as they move through the project lifecycle and communicate them to internal areas in a timely manner.
  • Maintain and Update Project Calendar
• Prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions.
• Produce weekly delivery/tracking reports on projects from our procurement system while bringing attention to our procurement department about any missing items on that report.

• Support projects team by coordinating, participating, and managing project management documentation.
  • Includes managing project level tasks and communicating with the assigned party for updates on anything overdue.
  • Monitor project execution aspects to ensure timely contribution by team members.
  • Asking and getting the project sign off from the client
  • Submitting Purchase requests from pre-built templates.
  • Send markups to design / ensure design team finishes any as builts to close project
  • Follow up with docs from installers ie. as builts
  • Compare Invoices to work schedules for discrepancies and report to PM
• Maintain action item tracking to ensure reply and action.
• Assist with development, planning, and execution of meeting agendas and distributes materials.
• Assist with identifying potential bottlenecks in processes and works with management team members to resolve issues.
  • Order Cancellations
  • RMA Coordination
• Liaises with personnel and managers when performing project activities.
• Performs incidental project management including planning, research, analysis and implementation of deliverables and action items. Includes items such as:
  • Finding Subcontractors for trades needed
• Acts as a team lead on small projects.

• Accomplishing any type of research the owner requires including but not limited to market research (for beauty products), programs and apps (SaaS and Food & Delivery apps) doing data analysis, comparison and evaluation, export laws (for the beauty products) in Canada, Mexico, Dominican Republic and Australia, lastly about US Federal grants (how to register, apply and participate).

• Provide full secretarial and administrative support to the project executive management (Vice President, Project Director, Project Manager) to ensure the smooth operation of the executive department operations; handling and preparing correspondences to Client and Subcontractors
• Scheduling meeting and appointments
• Takes meeting minutes; maintain records and files for future use
• Develop and maintain document control processes for efficient management and keeping electronic and hard copies for record and safe keeping.

• Review of invitation to bid documents (Inquiry Letter Invitation, General and Specific Instructions to Bidders [GIB/SIB], Pro-forma Terms and Conditions Contract, Standards, Specification, Drawings, etc.) received from Client/Saudi Aramco
• Content table and matrix of responsibility preparation of Technical Proposal documents in accordance with the GIB/SIB and distribution into various department involved (like Procurement, Construction, Engineering and Administration) for the technical, commercial proposal preparation.

• Support and assist project management thru administration of contracts and subcontracts  to ensure project milestones are achieved accordingly and faithfully administered in accordance with the terms and conditions of awarded contracts thru functional and effective Contract Administration execution.
• Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

• Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

• Support Company's various projects thru preparation of bid inquiries in accordance with the procedure to potential subcontractors, review and evaluate bids received, prepare commercial bid tabulation, seek management approval and award of subcontract to winning subcontractor/vendor.

• Provide help and support to Corporate Subcontract or Contract Administrator(s) in bid preparation and issuance, such as sending letters, fax or emails, following up with subcontractor(s), CD or electronic files burning/copying, photocopying of bid documents, etc.

• Assisting and managing the university/school President with his everyday business/activities/meetings including other task like meeting minutes, correspondences, speeches, etc.

• Handles bank reconciliation
• Handles reconciliation of clients' account balances per record. 
• Responsible for reviewing and answering emails timely to meet SLA
• Provides support to the AR Supervisor in ensuring accuracy and completeness of booking of all items in the monthly accounts.
• Assists in loan disbursements and billing and invoicing processes.
• Analyzes, checks, and submits various reports to the Head of Control.
• Performs account analysis to ensure the accuracy of records.
• Generated collection reports per client to easily identify the bank accounts that were made for each particular client.
• Check official receipts against the slip to validate the correctness of the amount.

• Manage customer information and process orders
• Preparing invoices
• Reviewing orders for accuracy
• Checking inventories, using coding system to enter input data, tracking orders, preparing invoices and shipping documents.
• Receiving and responding to customer complaints, checking records of stock, computing charges for merchandise, reviewing orders for checking
• Motivating customers to purchase additional merchandise and attempting to sell additional merchandise through direct phone calls.
• Perform other task relevant to the functions required by the management

• Coach team member on achieving goals
• Develop team strengths and improve weaknesses
• Identify team goals and evaluate team progress
• Organize team initiatives.
• Charge of observing accounts to identify overdue payments
• Report collection activity, address client queries, and develop repayment plans
• Collect payments on past-due bills.
• Create a list of people who have not made payments.
• Organize a list according to the severity of delinquency.
• Determine if the applicant qualifies for a cash loan and by approving or denying the loan application
• Ensures strict confidentiality of financial records.

• Prepare invoices, incoming payments etc., using SAP Business One and MYOB Prepares daily, weekly and monthly collection report.
• Prepares follow up emails or letter for client's account
• Responds to telephone inquiries and assists in solving questions related to the status of client's account.
• Ensures to update client's account. Provide updates on daily exchange rate Resolve occurring issues before invoice due date
• Review past due accounts and contact customers for collection
• Build and strengthen working relationship with key client contacts
• Monitor customer accounts for non-payment and delayed payment;
• Verifying the accuracy of invoices and other accounting documents or records
• Protects organization's value by keeping information confidential
• Filing, encoding, preparation and sending of statement of account monthly.
• Preparation of account receivables aging weekly and monthly report.
• Responsible for monitoring & recording daily collections from customers.
• Handles monitoring & recording of advances from customers.
• Handles monitoring & recording of AR forms and adjustments.
• Perform miscellaneous job-related duties as assigned.

• Responsible for responding to inbound message from customers, processing orders and following up on orders with suppliers.

Credit Risk Management Specialist | Insurance Coordinator

• Responsible for providing credit analysis and judgment for all credit limit applications made by each Sales Business Unit, through financial statement analysis, payment history review, and other market and financial research prior to giving recommendations and proceeding to top management for approval.
• Responsible for maintaining the system's financial statements and general informa on records for clients
• Prepared and regularly sent a Credit Limit Warning Report to the respec ve Sales Business Unit and management.
• Monitoring, updating, and reporting to management and the Regional Risk Management Team of concerned customer watchlists and credit violation reports
• Prepared reports for presentation at CRM, interdepartmental, and regional meetings 
• Conducted CRM and insurance re-orientation for all employees
• Liaised with Sales Business Units and the Regional Risk Management Team on credit limit queries.
• CRM-related budget preparation
• Monitoring and reporting of concerned over dues
• Reviewed and revised the credit-control guidelines according to current practices 
• Preparation of SG & A Ra o, for credit limit application purposes
• Insurance Coordinator (Trade Credit, Fire, and Marine Insurance)

• Processing the supplier’s invoice from recording, and preparation of AP vouchers to the actual cash disbursement process
• Responsible for validating Request for Payment amounts and other details to the attached supporting documents
• Preparation and recording of monthly accruals
• Preparation of monthly accounts payable aging report and analyzing details
• Preparation, sending of the confirmation letter, reconciliation of invoices with vendors/suppliers, and inves ga on of discrepancies
• Preparation/update of internal guidelines for Accounts Payable based on updated internal control and suggested improvements
• Processing, verifying, and posting invoices for the goods sold / services rendered 
• Researching, communicating, and resolving account discrepancies
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date
• Working with other departments to review accounts, client payments, and credit history, and develop new or be er repayment terms
• Preparation of statements of accounts and sending them to customers for confirmation 
• Preparation of Accounts Receivable Aging
• Analysis and investigation of delayed payments
• Allocation of costs related to purchased inventory and sold (buying cost, du es and taxes, brokerages, and freight expenses)
• Conduct monthly inventory reconciliation with logistics record 
• Process and record variance adjustment
• Preparation of Sales and Cost of Sales Reports and sending them to Sales Department and the top management
• Recording of inventory-in-transit and allowance for inventory obsolescence
• Monthly profit and loss analysis and comparison of actual results to the original budget 
• Preparation of reports (Inventory Aging Report, Outstanding Sales Order, Outstanding Purchase Order, Inventory-in-transit Report, Advances to Suppliers, and Inventory
• Obsolescence Schedule)
• Recording and report preparation for loss on disposal of inventory 

• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Reviewed accounts on a monthly basis to assess aging and pursue collection of funds.
• Prepared and mailed invoices to customers, processed payments, and documented account updates. 
• Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Followed up on overdue payments and payment plans from clients to establish good cash flow.
• Generated monthly accounts receivable reports to submit developments for management review.
• Utilized Microso Excel and QuickBooks so ware to manage invoices and payments. 
• Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Inspected account books and recorded transac ons.
• Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
• Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
• Reconciled company bank, credit card, and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Processed credit card payments
• Prepared and processed journal entries to record in the general ledger and maintain consistent documentation.
• Managed AR inbox
• A ended to customer queries and resolve issues and discrepancies

• Work on marketing campaigns for various products. 
• Appointment Setting
• Facebook Advertisement 
• Basic Photo and Video Editing. Data Entry

• Tasked to answer calls, email and live chat.
• Used Salesforce, Zendesk, Zopim as main tools
• Answered inquiries from customers, riders and restaurants.

• Work on troubleshooting customer's phone, internet and  TV boxes over the phone and providing technicians on- site.

• Troubleshooting accounting software via chat Sales

• Cold Calling, Appointment Setter, Mid- level Representative

• Customer Service

• Quality Assurance
• Team Management
• Training & Development

• Managed the entire business.

• Training & Development
• Quality Assurance
• Business Development

• Built and managed an entire Learning & Development Team for a single campaign.
• Supervised 4 full-time training specialists handling different line of businesses.
• Designed, implemented and reinforced processes to achieve set training goals.
• Closely monitored training performances to ensure service levels are met.
• Conducted monthly, quarterly and yearly performance reviews.
• Strategically planned training logistics.
• Created board reports on training progress for all stakeholders.
• Assisted in facilitating Training Needs Analysis.
• Assisted in developing training modules designed to improve customer experience and communication skills.
• Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
• Developed and conducted leadership training.
• Published and maintained up-to-date learning and development process documents within knowledge base.
• Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
• Coached and developed trainers and aspiring leaders.
• Managed operational performances of newly endorsed agents to production.

• Business management
• Social media marketing
• Accounting management

• Sourced great numbers of leads through lead-sourcing software applications.
• Validated sourced leads through lead-validating software applications.
• Managed end-to-end cold email marketing campaigns.
• Created Loom videos for client services.
• Managed client’s business correspondence.
• Managed client’s reporting requirements.
• Carried out other tasks set by the client.

• Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence.
• Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes.
• Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process.
• Optimized team specific documentation and workflows to empower great support experiences at a growing scale

• Conduct research on job description details.
• Write, copy, and edit job postings.
• Upload job openings to the company portal.

• Supported clients about their
• DIRECTV services which include billing explanation, upselling  services tied up to their needs, assist in minor troubleshooting for technical issues.
• Ensuring that action plans are executed during coaching sessions to meet company goals month over month.

• Team Lead position for Directv and continued to ATT Advanced Technical Support.
• Attend weekly management meetings and team meetings with my agents to discuss KPI's ensuring goals are met weekly and monthly.
• Developing and coaching agents to strengthen areas for improvement so they are aligned

• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
• Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

• Responsible for providing technical assistance and support related to computer systems, or software.
• Response to queries isolates the problem and determines and implements a solution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•  Respond to queries either in person or over the phone.
• Write training manuals.
•  Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about computer usage.
•  Run reports to determine malfunctions that continue to occur.

• To provide outstanding customer service including information on agency product and travel destinations.
• Promote the agency brand and generate sales.
• Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities.
•  Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling.
• To be able to work in an exciting target-driven sales environment as a part of a supportive and dynamic team.
• Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

• Responsible for local brand development and selling to companies who can then distribute to their customers.
• The position includes developing and implementing well thought out marketing strategies, like product launches and loyalty programs, that increase success rate and brand perception.
• Develop marketing strategies aligned with the brand strategy.
• Act as the key liaison between product development and buyers.
• Maintain customer relationships for future purchases and cultivate programs that ensureproducts sell in-store.

• Accomplishes marketing and sales objectives by planning, developing,  implementing,  and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Sustains rapport with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
• Accomplishes marketing and organization mission by completing related results as needed.
• Creating a plans & program for upcoming year and Strategic plan.
• Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
• Plan, organize, and execute marketing and sales programs.
• Act as the point persons for outside, inside and partner sales teams.
• Track market and company sales performance.
• Work closely with marketing teams to create programs.
• Generate leads and drive sales. Gather and report customer intelligence to sales teams.
• Develop marketing plans. Manage vendor contracts.
• Support all company initiatives, give actionable feedback, share best practices, and serve as an advocate and information source for the company.
• Manage marketing budgets.
• Attend trade shows and events to market products.
• Develop effective account conversion strategies to accelerate adoption.
• Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
• Improve forecast performance of business through thorough understanding of underlying demand assumptions.
• Keep abreast of industry trends, competition, and new opportunities.
• Develop and understanding of product line and value chain.

• At the peak of operations, the store employed two additional staff members.
• To promote sales, I developed a successful loyalty program wherein customer is earned free fries and drinks with every sixth order. This program produced an immediate 15% increase in sales. Approximately 25% of customers participated in the program.

• Responsible for all front-line house duties associated with ensuring a superb customer service experience, including meeting, greeting, and attending to the needs of guests.
• Recognized for my excellent rapport with all guests and for dealing with customer complaints in an effective and courteous manner.
•  Worked with maintenance and other staff to resolve complaints and issues quickly.
• Responsible for maintaining accurate accounts
• and efficient guest billing processes.
• Maintained the cleanliness  and  orderliness  of the hotel reception area.
• Undertook general office duties including
• writing correspondence and emails, filing documents, manning the switchboard, accurately recording room bookings and reservations.
• Administered the general petty cash system and floated in an accurate manner.

• Owned the online business
• I started this business while still in college. Promoted the business viasocial media marketing, networking, and word-of- mouth.

• Pioneered revolutionary redesign of store interiors to showcase products and to encourage a higher volume of foot traffic.
• Planned and directed several successful marketing campaigns, including experimental programs to enhance and grow the company's brand.
• Negotiated contracts for advertising and collateral development, determined pricing strategies for products and services, and advised client firms regarding their local sales efforts.
• Responsible for measuring, monitoring, and improving active campaigns.
• Used Photoshop to prepare mailers, brochures, and e-marketing, formatting content and graphics.
• Undertake marketing projects for the benefit of our company.
• You will organize creative campaigns and promotional events that can make a difference for our company's success according to trends and customer requirements.
• Conceiving and developing efficient and intuitive marketing strategies.
• Organizing and oversee advertising/communication campaigns (social media, TV, Radio, Print Billboard, Newspapers Ads, Magazine Ads etc.)
• Conducting market research and analysis to evaluate trends, brand awareness and competition ventures. Initiate and control surveys to assess customer requirements and dedication.
• Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
• Monitor progress of campaigns using various metrics and submit reports of performance.
• Collaborate with managers in preparing budgets and monitoring expenses

• Improved event planning: 30% faster, 25% higher attendance.
• Boosted leads 20% and conversions 15% via marketing campaigns..
• Coordinated and executed events, trade shows, and product launches, increasing brand visibility and awareness among target audiences, and resulting in a 40% increase in social media engagement.

• Ensured 100% accuracy and organization of legal records, documents, and files, facilitating efficient retrieval and review of critical information.
• Developed and implemented an improved records management process, resulting in a 25% reduction in time spent searching for documents and a 15% increase in productivity.
• Demonstrated expertise in maintaining confidentiality and adhering to regulatory requirements, ensuring compliance with laws and regulations governing legal records and documents.

• I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
• Additionally, I can recommend phone accessories and devices based on customer needs.

• In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

• My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
• I also manage invoicing, billing, project management, and post-production tasks.
• Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

• I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
• My role includes handling inbound calls and making outbound calls for payments and collections.

• My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
• I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
• Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

• I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
• My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
• Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

• The role involves making outbound calls to businesses using a large lead database.
• The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
• Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.