Feb 08

Hiring Offshore Doesn’t Fail—Handoffs Do

Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.

Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.

In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.

Why does this happen, and what can be done about it?

The Offshore Blame Game (And Why It’s Wrong)

Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.

However, this is not entirely their fault.

“They Didn’t Get It” Isn’t the Whole Story

Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.

More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.

For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”

Output Gaps Often Reflect Input Gaps

There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.

Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.

Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.

What’s Often Missing in the Handoff

Delegation is one of the most crucial parts of a new employee’s first few days.

Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:

  • No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
  • No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
  • Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.

3 Offshore Handoff Personas That Sabotage Success

Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?

Here are some examples.

#1. The Micromanager Who Won’t Let Go

Some managers fear that an offshore hire will disrupt their well-established processes.

As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.

Illustration:

Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.

Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.

Candidates:

581

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All-inclusive Rate: USD $10.62/hr

Paul

Candidate ID: 462458

Sales Outbound Sales Specialists Lead Generation Specialists Inbound Sales Representatives

ADVANCED

    Sales, Customer Service, Email Lead Generation, Email Marketing...

INTERMEDIATE

    Outbound Sales, Outbound Calling...

Median Rate

$10.62

$11.51

if $1 = PHP52

$13.84

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.62 per hour or $USD 1840.23 per month

Remote Staff Recruiter Comments

  • Paul has 20 years of collective experience in customer service and sales and marketing. While waiting for his degree in AB English, he applied to and got hired by a BPO where he started as an agent. Eventually, he got promoted to Supervisor. He progressed and became a Manager in the other companies he's been with. Fast forward to 2017, he was introduced to freelancing and was hired in businesses based in the US and UK. In his employment, he was able to provide his expertise to employers and clients within the financial, IT, and insurance industries where he performed the following:
    • Inbound and outbound sales
    • Content marketing
    • Social media management
    • Lead generation
    • Email marketing
    • Call center management
    • Business development
    • Appointment setting
    • Customer service
    • Telemarketing
  • For lead generation, he utilized LinkedIn Sales Navigator along with other social media platforms such as Facebook and Instagram. 
  • As a leader, he used to manage 10+ team supervisors and more than 150 agents.
  • Paul is proficient with Slack, Zendesk, Zoho, HubSpot, Salesforce, Mailchimp, Mailshake, Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, Teams, Trello), Monday.com, Jira, Apollo.io, and LinkedIn Sales Navigator.
  • He can start immediately and prefers full-time, morning, or mid-shift roles.
Predictive Index Behavioral Profile - Strategist

Strongest Behaviors
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

Paul Martin is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Paul Martin takes work and responsibilities very seriously and expects others to do the same.

Employment History

Call Center Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2002 to February 2005 (27 Months)

Duties and Responsibilities:

  • Supervised more than 20 representatives in various inbound and outbound campaigns such as customer service, technical support, collections, sales and infomercials, catalog requests and telco projects.
  • Innovated incentive plans and schemes to boost up the morale of reps.
  • Consistent Top Supervisor for customer service campaigns.
  • Started as a customer service representative and became a consistent top seller and up seller as well.
  • Conduct interviews for potential external & internal candidates up to Senior Supervisor level.
  • Handle all promotions, transfers, salary increases requested from the recruitment team and advice the compensation section with the needed feedback for implementation.

Shift Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2005 to June 2008 (38 Months)

Duties and Responsibilities:

  • Maximized sales output within the assigned shift for outbound campaigns such as credit card sales, online yellow pages, appointment setting, collections, surveys and VoIP projects.
  • Mentoring and coaching supervisors to achieve respective KPI's.
  • Responsible for service delivery execution including achieving contractual center performance metrics and assisting with monthly budget preparation and managing financial resources.
  • Reports directly to the call center manager.
  • Enacted as Account Coordinator, QA, and as a Trainer.
  • Supervises the hiring process performed by the recruitment team to assure smooth implementation.
  • Cross trained for Dell consumer sales, collections, appointment setting and surveys.

Call Center Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2008 to December 2010 (30 Months)

Duties and Responsibilities:

  • Responsible for managing 15 team members in a Telco inbound customer service and technical support account to hit or exceed client metrics and KPI's such as AHT, ACW, CRT, etc.
  • Coaching and motivating the team to achieve and or exceed goals.
  •  Perennial Top Supervisor for T-mobile and was able to promote 2 team members as Coaches.
  • Interacts well with management as well as clients making sure that exceptional customer service is being delivered.

Call Management Administrator Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to July 2014 (42 Months)

Duties and Responsibilities:

  • Managed the service desk composed of call management administrators that caters Abu Dhabi, Bahrain, Dubai, Kuwait, Oman and Qatar with regards to their IBM machines and other OEM's.
  • Maintains the CRM (Citrix) for all existing and new clients.
  • Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
  • Assure the compliance of requested job vacancies with the budgeted headcount planned.
  • Conduct interviews for potential external & internal candidates.

Senior Campaign Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2015 to February 2017 (15 Months)

Duties and Responsibilities:

  • Managing email content and email blasting for various clients.
  • Managing support operations to achieve client goals and metrics.
  • Managing 10+ team leaders & 150+ agents for TKV, traffic data analysis.
  • Maintains set KPI's and reports directly to the Site Director.
  • Oversees overall performance of the campaign.

Project-Based Contractor

Industry:

Consulting (Business & Management)

Employment Period:

March 2017 to March 2018 (12 Months)

Duties and Responsibilities:

  • Lead generation and appointment setting for financial accounts.
  • Extract leads over the internet using various sources like Linked In Sales Navigator and other social media platforms.
  • Responds to calls and emails from customers whenever necessary.
  • Telemarketing for surveys and callbacks.

Account Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2018 to August 2019 (17 Months)

Duties and Responsibilities:

  • Managing gym membership packages both for new and existing clients.
  • Managing existing clients for retention of membership.
  • Coordinates with the operations and support department to make sure that client goals/targets are being met.
  • Reports directly to Customer Service Manager.

International Sales Representative

Industry:

Computer / Information Technology (Hardware)

Employment Period:

January 2020 to September 2020 (8 Months)

Duties and Responsibilities:

  • Managing international sales for smart locks.
  • Responsible for negotiation and closing of sales.
  • Coordinates with the operations and sales department to make sure that client goals/targets are being met.
  • Reports directly to the International Sales Manager.

Direct Marketing Associate

Industry:

Computer / Information Technology (Software)

Employment Period:

September 2020 to January 2021 (4 Months)

Duties and Responsibilities:

  • Prospecting of new clients in supported global regions.
  • Procure information to correctly qualify clients.
  • Set meetings with decision makers.
  • Coordinates set meeting thru the business development managers.
  • Properly document activities and action plans in Oracle NetSuite.

Team Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to August 2021 (6 Months)

Duties and Responsibilities:

  • Managing multiple accounts for voice, back office, and email support.
  • Acts as liaison between clients and the management.
  • Reports directly to the Senior Operations Manager.
  • Maintains set KPI's and oversees overall performance on all assigned accounts.
  • Coordinates with the recruitment department for profiling potential new hires.

EMAIL MARKETING | GEN VIRTUAL ASST

Industry:

Property / Real Estate

Employment Period:

May 2022 to January 2025 (32 Months)

Duties and Responsibilities:

  • Managing email marketing campaigns thru Mailchimp for sales in commercial/residential projects.
  • Managing social media accounts like LinkedIn, Instagram, YouTube, and Facebook to attract potential clients and advertise property investment opportunities all throughout the UK region.
  • Coordinates with the management to achieve goals and metrics.
  • Gives suggestions on how to improve the marketing channels to increase sales.
  • Reports directly to the COO.

Email Marketing Manager

Industry:

Consulting (Business & Management)

Employment Period:

June 2020 to April 2023 (34 Months)

Duties and Responsibilities:

  • Managing email marketing campaigns for research and development tax credits in the US.
  • Coordinates with the management to achieve goals and metrics.
  • Social media management is executed thru LinkedIn, YouTube, and Facebook accounts.
  • Reports directly to the CEO.
  • Setting appointments for qualified clients

Business Development & Inside Sales Officer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2018 to August 2020 (29 Months)

Duties and Responsibilities:

  • Responsible for lead generation, research, appointment setting and sales.
  • Managing existing clients for retention of membership.
  • Web and Mobile App Development. Search Engine Optimization, Online Reputation Management, Social Media Optimization, Lead Generation, Mindshark Reviews, Mindshark Review Management, Marketing Automation, Lead Nurturing, and Managed Enterprise SEO.
  • Coordinates with the operations and support department to make sure that client goals/targets are being met.
  • Reports directly to the Country Manager

LINKEDIN LEAD GENERATION SPECIALIST

Industry:

Human Resources Management / Consulting

Employment Period:

October 2024 to July 2025 (9 Months)

Duties and Responsibilities:

  • Searching for sales contacts with specific profiles proactively, using LinkedIn, job boards, public forums, and other resources, and add them to the internal CRM.
  • Regularly monitor sales inboxes and forward relevant lead information to the appropriate team members.
  • Search job boards and public forums for potential leads and track down associated contacts for follow-up.
  • Support database hygiene by managing record merge requests, adding new companies, and ensuring data accuracy.
  • Configure and set up marketing automation campaigns to engage with potential leads effectively.
  • Work closely with cross-functional teams to assist in new initiatives and support additional processes as needed.
  • Review job postings for accuracy and completion before approving for public posting.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 1, 1999

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Linguistics/Languages

Major:

English

Graduation Date:

January 1, 2003

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Sales, Customer Service, Email Lead Generation, Email Marketing, Marketing, Appointment Setting, Lead Generation, Research,

INTERMEDIATE ★★

    Outbound SalesOutbound Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14914505294
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $11.11/hr

Jose

Candidate ID: 462445

Engineering Civil Engineers

ADVANCED

    Civil Engineering, AutoCAD, Autodesk Revit, 3D Max...

INTERMEDIATE

    Civil Engineering...

Median Rate

$11.11

$12.07

if $1 = PHP52

$14.56

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.62 per hour or $USD 920.12 per month

Full Time: $USD 11.11 per hour or $USD 1925.31 per month

Remote Staff Recruiter Comments

JB is a Civil Engineer licensed in both the Philippines and UAE.

Worked as a Civil Engineer for a construction firm in UAE handling various military construction projects.

Designed and built residential and military infrastructures.

Did structural computations and land development work.

Conducted estimates of construction materials
Prepares bidding process, tenders and BOQs. 

Proficient in tools such as:

  • AutoCAD
  • Autodesk Revit
  • Aspire
  • Sketchup
  • 3D Max
  • Bluebeam
  • PlansSwift
  • Procore
He has experience working with high pressure and gravity pressure pipelines for residential, subdivisions and commercial buildings.

He has done fire-fighting systems, potable waterlines, storm drainage systems, and sewer and sanitary lines.

He is open to both part-time and full-time positions and is available to start immediately.


Predictive Index Behavioral Profile- Scholar
https://www.predictiveindex.com/reference-profile/scholar/


Strongest Behaviors

  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
  • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
Behavioral Summary

Jose Benigno is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on his responsibilities.

He is reserved and will generally express himself in a factual, direct, and succinct manner. A conscientious person, his approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, he’ll produce carefully thought-out work of high quality and precision. Whether doing work himself, or delegating to others, follow up is close to ensure high-quality results.

 

 

Employment History

Engineering-Aide/ Auto Cad Operator

Industry:

Construction / Building / Engineering

Employment Period:

June 2008 to October 2009 (16 Months)

Duties and Responsibilities:

Field Engineer/Inspector Planning & Design Section (November 2008 – October 2009)
Engineering-Aide/ Auto Cad Operator Planning & Design Section (June – November 2008)
  • Multiple Roads, Canals, Culverts & Multi-Purpose Buildings – 2nd District, Nueva Ecija, Philippines

Technical Sales Engineer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2011 to October 2012 (12 Months)

Duties and Responsibilities:

  • Selling & Renting out Scaffoldings

Civil Engineer

Industry:

Construction / Building / Engineering

Employment Period:

July 2015 to September 2021 (73 Months)

Duties and Responsibilities:

Civil Engineer (July 27, 2015 – September 6, 2021)
  • UAE Presidential Guard Shooting/ Training Range @ Wadi shabak, Al Awir, Dubai
  • Infrastructure/ Land Development Works and Fuel Complex @ Sweihan Air Base – Zayed Military City, Abu Dhabi
  • Abdul Rhaman Ali – G+2 (13 Rooms) Luxury Villa Al Barsha South, Dubai,

Senior Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

November 2009 to June 2015 (67 Months)

Duties and Responsibilities:

Senior Project Engineer (May 29, 2014 – June 9, 2015)
  • Land Development Works @ Langkiwa Southville 5A Water System – Langkiwa, Biñan, Laguna, Philippines
  • Land Development Works @ Redwood Subd. – Langkiwa, Biñan
  • Restoration Works @ Calauan Southville 7 Water System – Brgy. Dayap, Calauan, Laguna, Philippines
Project Manager (February 7, 2012 – May 28, 2014)
  • Land Development Works @ Eton 68 Roces Project - Don A, Roces Ave., Quezon City, Philippines
  • Land Development Works @ Woodsville Residence Project – Merville, Parañaque City, Philippines
  • Engineer, Housing (November 24, 2011 – February 3, 2012)
  • St. Matthew Height Village (PNP-AFP Housing Project) - Norzagaray, Bulacan, Philippines
Project-in-Charge (September 28, 2011 – November 11, 2011)
  • Renovation Works @ MEDICard Philippines - The World Center Bldg., Makati City, Philippines
Project Engineer (April 4, 2011 – September 7, 2011)
  • Robinsons Supermarket - Nuvali, Sta. Rosa, Laguna, Philippines
Site Supervisor/ Roving Engineer (November 2009 – December 2010)
  • Multiple Residential Houses - Cabanatuan City, Nueva Ecija, Philippines

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

January 1, 2008

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Civil Engineering, AutoCAD, Autodesk Revit, 3D Max, BlueBream, PlanSwift,

INTERMEDIATE ★★

    Civil Engineering

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14621731579
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: ASUS PRIME A320M
  • Processor: AMD Ryzen 3 PRO
  • Operating System: Windows 10

All-inclusive Rate: USD $9.64/hr

Ryan

Candidate ID: 462235

Marketing Web Content and Article Writers SEO Writers Content Marketers

ADVANCED

    Content Marketing, Content Editing, Content Writing, Copywriting...

INTERMEDIATE

    Branding, WordPress, SEO, Advertising...

Median Rate

$9.64

$10.40

if $1 = PHP52

$12.40

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.60 per hour or $USD 1005.19 per month

Remote Staff Recruiter Comments

Ryan has been working for more than 15 years. His career started in a BPO as a customer service representative. He then moved to productions, did freelance videos and films, became a writer and segment producer on local tv, held a Communications Assistant Manager post in a non-bank financial services provider, and Content Marketing Officer in a real estate company. In 2020, he ventured into remote work and has been an admin assistant and content marketing consultant.

He is proficient in supporting the following:
  • Customer service
  • News writing
  • Internal (corporate) communications
  • Administration
  • Strategizing for content
  • Social media management
  • Content planning and marketing
  • Writing, editing, reviewing content
  • Project management
  • Creative direction
He wrote about different topics in real estate investing, lifestyle, travel, and food. His favorites are any topics related to design or architecture.

He is exposed to both B2C and B2B content creation.

He is adept with the following tools:
  • HubSpot
  • WordPress
  • Ahrefs
  • Sprout Social
  • Google Trends
  • Canva
  • Grammarly
  • MS Word
  • Google Docs
He holds a Content Marketing Certification from HubSpot Academy.

He can start after a week's notice.
He prefers working the day shift for any part-time or full-time position.
 

Predictive Index Behavioral Profile - Guardian

https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary: 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in his work. Ryan is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ryan will depend upon professional training, his own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


 

Employment History

Content Marketing Consultant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2020 to September 2022 (30 Months)

Duties and Responsibilities:

  • Launched an Australia-based digital marketing agency website
  • Launched a US-based business process outsourcing website
  • Launched a Philippine-based real estate company website, maintained the company's social media content, and provided content for the company's marketing initiatives

Remote Admin Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2020 to May 2022 (21 Months)

Duties and Responsibilities:

  • Reports directly to the Director of a Melbourne-based Real Estate and Property Management Firm
  • Solely responsible for the company's Human Resource processes, from induction to resignation.
  • Assists in property management tasks such as tenant applications and enquiries
  • Provides assistance for other ad hoc tasks such as supplier sourcing, company logistics, and other administrative tasks

Content Marketing Officer

Industry:

Property / Real Estate

Employment Period:

September 2017 to March 2020 (30 Months)

Duties and Responsibilities:

  • Supervised content creation for all digital properties such as website, blog, social media, and video production, as well as marketing collaterals.

  • Launched brand awareness and lifestyle-oriented campaigns such as CondoGoals (Instagram, Facebook and Youtube) and Inside Century (Youtube and Facebook)

  • Conceptualized and executed major brand and tactical campaigns with the brand marketing team, including TVCs with brand ambassador Pia Wurtzbach

  • Partnered with content creators, creative agencies, and online platforms such as Lamudi, InvestVine, GetCraft, Twenty Manila, Gleam Productions, Manila Man, among others.

  • As an individual contributor, reported directly to Creative Director, AVP for Marketing and VP for Corporate Communications.

Communications Assistant Manager

Industry:

Banking / Financial Services

Employment Period:

December 2013 to June 2017 (42 Months)

Duties and Responsibilities:

  • Expanded the company's internal communication channels to include social media, SMS blast, and video channels

  • Partnered with HR to launch and sustain Gold Anvil Award-winning employee engagement campaigns

  • Wrote and produced content on a regular basis for the company's newsletters, events, and other channels.

  • Managed the story lineup and edited the bi-weekly e-newsletter sent to the entire organization.

  • Wrote speeches and messages on behalf of the Chairman and President/CEO.

  • Won 2 Gold Anvil Awards for projects spearheaded (Ninong Ceb FB Group and Isang Bangka Campaign)

News Writer and Segment Producer

Industry:

Entertainment / Media

Employment Period:

February 2011 to September 2013 (31 Months)

Duties and Responsibilities:

  • Researched, wrote, produced, and supervised editing of daily news segments
  • Interviewed notable personalities for news segments
  • upervised and mentored junior writers on the team
  • Contributed feature articles to the company's news website, interaksyon.com and had a regular lifestyle column, What It's Like.

Video Producer / Assistant Director

Industry:

Entertainment / Media

Employment Period:

March 2008 to February 2011 (35 Months)

Duties and Responsibilities:

  • Managed the entire production team and logistical requirements from pre- to post- production, including budget, schedule, sourcing, casting, and client servicing.

  • Key projects include a short film for Star Cinema, a music video for Spring Films, and marketing videos for corporate clients SM Prime and Mcdonald's. 

Account Executive

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2007 to March 2008 (4 Months)

Duties and Responsibilities:

  • Handled client servicing for 12 brands of a personal hygiene/cosmetics conglomerate.
  • Assisted in the development of above-the-line and below-the-line campaigns, including TV commercials, radio spots, billboards, in-store collaterals, among others.
  • Key projects include a baby powder brand launch with Lea Salonga and a makeup campaign with Anne Curtis.

Production Assistant

Industry:

Entertainment / Media

Employment Period:

February 2006 to November 2007 (21 Months)

Duties and Responsibilities:

  • Supervised all logistical requirements for a small crew during out-of-town shoots
  • Supervised editing of episodes

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2004 to October 2005 (12 Months)

Duties and Responsibilities:

  • Promoted to email account program after 3 months
  • Handpicked as one of the peer trainers for a US-based satellite TV account

Education History

Field of Study:

Mass Communications

Major:

Film and AudioVisual Communication

Graduation Date:

February 1, 2011

Located In:

Philippines

License and Certification: :

Content Marketing Certification (06/2019 - Present)

  • HubSpot Academy
  • Certification updated as of Oct 2020

Skills

ADVANCED ★★★

    Content Marketing, Content Editing, Content Writing, Copywriting, Copy Editing, Social Media Management, Project Management,

INTERMEDIATE ★★

    BrandingWordPressSEOAdvertisingAdministrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13723131482
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: NA
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.98/hr

Jack

Candidate ID: 462123

Design & Multimedia 3D Modellers & CAD Designers

ADVANCED

    AutoCAD...

INTERMEDIATE

    Autodesk Inventor, SolidWorks...

Median Rate

$6.98

$7.41

if $1 = PHP52

$8.50

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.98 per hour or $USD 1210.66 per month

Remote Staff Recruiter Comments

  • He worked as a Design Engineer 2.
  • He makes design improvements for 2D designs.
  • He converts 2D designs to 3D designs.
  • He makes 3D assemblies with BOM for documentation, stress analysis, and attached study.
  • His project involves  Logistics equipment, Conveyor systems and Small and Intricate design equipment.
  • He is proficient in using:
    • AutoCAD
    • AutoCAD Inventor
    • SolidWorks- 3yrs
    • SolidWorks simulation
  • He can start ASAP

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary: 

Jack Paul Donald is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jack Paul Donald, who takes responsibilities very seriously.

Employment History

Design Engineer 2

Industry:

Heavy Industrial / Machinery / Equipment

Employment Period:

January 2019 to June 2022 (41 Months)

Duties and Responsibilities:

  • Prepare 2D drawings for manufacturing, revisions and adjustments.
  • Make 3D assemblies with BOM for documentation (Solidworks).
  • Make 3D assemblies for Stress analysis and Attach study (Solidworks).
  • Undergo training and actual job for stress check analysis on Lifters.
  • Undergo training for AutoCad Inventor.

Education History

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

May 7, 2018

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    AutoCAD

INTERMEDIATE ★★

    Autodesk InventorSolidWorks

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 18.04, Upload: 2.05
  • Internet Type: Cable
  • Hardware Type: Laptop
  • Brand Name: Acer Nitro 5
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $8.16/hr

Raphael

Candidate ID: 462083

Design & Multimedia Social Media Marketers Internet Marketers Photo Editors

ADVANCED

    Adobe Creative Suite 5, Trello, Sprout Social, Adobe Acrobat...

INTERMEDIATE

    Google Docs, Google Drive...

Median Rate

$8.16

$8.74

if $1 = PHP52

$10.24

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

  • Raphael has been working since 2016. He has performed various roles in the medical and food industries where he mainly handled the following functions:

    • Marketing management

    • Project management

    • Operations Management

    • Social Media management

    • Client Management

    • Back-end Support

    • Customer Service

  • He studied Nursing in California.

  • He has handled US clients.

  • He has advanced proficiency in the following:

    • Photography

    • Photo Editing

  • He is proficient with MS Office, Adobe Photoshop, Lightroom, and Capture One.

  • He is available to start immediately. He is amenable to working the day shift for any part-time or full-time position.

 

Predictive Index Behavioral Profile - Artisan

predictiveindex.com/reference-profile/artisan/

 

Strongest Behaviors

  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.


Behavioral Summary

 

Raphael Sebastian is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

Employment History

Cashier/Cook

Industry:

Employment Period:

January 2014 to January 2015 (12 Months)

Duties and Responsibilities:

  • Maintains orderly taking of phone-in orders for faster pick-up
  • Liaises between different sections to effectively handle faster turnaround of dine-in and phone-in orders
  • Ensures that payments and changes of customers are given accurately to avoid overages or shortage

Barista

Industry:

Employment Period:

January 2015 to May 2015 (4 Months)

Duties and Responsibilities:

  • Welcomes customers and educates customers through the menu offered
  • Sells coffees to customers by presenting appropriate variant depending on customer needs
  • Generates revenues by attracting new customers

Student Assistant

Industry:

Education

Employment Period:

June 2015 to May 2016 (11 Months)

Duties and Responsibilities:

  • Assists students with their queries or concern
  • Performs administrative duties as necessary
  • Assists and supports teaching faculty in their daily tasks

Store Associate

Industry:

Employment Period:

June 2016 to September 2016 (3 Months)

Duties and Responsibilities:

  • Works at different stations as needed
  • Providing answers to customers queries about bread ingredients
  • Maintains work stations clean and clutter free

Behavioral Health Specialist/Mental Health Worker

Industry:

Healthcare / Medical

Employment Period:

September 2016 to October 2019 (37 Months)

Duties and Responsibilities:

  • Assists primary healthcare providers in recognizing mental and psychosocial problems of patients
  • Works with the primary care team to efficiently and effectively treat and manage patients with chronic emotional or health problems.
  • Assists in the detection of at-risk patients and development of plans to prevent further psychological or physical deterioration.
  • Attends and participates in meetings and quality improvement activities as required.

Co-Owner/Founder/Marketing Manager

Industry:

Consumer Products / FMCG

Employment Period:

June 2020 to March 2023 (33 Months)

Duties and Responsibilities:

  • Maintains back end of website
  • Maintains client engagement both at IG and FB
  • Conceptualizes posts for IG and FB
  • Coordinates/manages production of influencers and sends products monthly
  • Collaborates with closely related industries for affiliation (i.e., vet clinics, pet stores)
  • Collaborates with market groups for possible market participation
  • Manages physical stall

Administrative Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2022 to May 2025 (31 Months)

Duties and Responsibilities:

  • Edited and optimized client articles for SEO, grammar, and brand alignment.
  • Maintained and updated WordPress site content, improving readability and user engagement.
  • Transcribed and organized data for use in digital marketing campaigns.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Adobe Creative Suite 5, Trello, Sprout Social, Adobe Acrobat, Microsoft, Facebook Ads, WooCommerce, Facebook Marketing, WordPress, MailChimp, Adobe Photoshop,

INTERMEDIATE ★★

    Google DocsGoogle Drive

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 108.68, Upload: 102.52
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Macbook Pro
  • Processor: Intel Core i5
  • Operating System: MacOS X

All-inclusive Rate: USD $8.16/hr

Fatima

Candidate ID: 462000

Writing Web Content and Article Writers Content Marketers

ADVANCED

    Content Writing, Proofreading, Editing, Content Management...

INTERMEDIATE

    SEO, Client Relations, Public Relations, Research...

Median Rate

$8.16

$8.74

if $1 = PHP52

$10.24

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.62 per hour or $USD 920.12 per month

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

  • Fatima has 5 years of previous working experience as a content writer for eCommerce, travel, and outsourcing companies that caters to clients in both the US and the Philippines
  • She has experienced a wide scope of writing tasks that include the ff: 
    • Developing SEO-centered articles 
    • Writing product descriptions 
    • Curating social media captions and posts 
    • Creating press releases and web information releases
    • Proofreading dissertations, manuscripts, and resume
  • She has utilized the ff tools in a content writing environment: 
    • SemRush
    • Google Analytics 
    • Grammarly
Predictive Index Behavioral Profile- Artisan 
https://www.predictiveindex.com/reference-profile/artisan/

Strongest Behaviors 
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan
Behavioral Summary 
  • Fatima is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

Employment History

Quality Analyst

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2018 to March 2019 (11 Months)

Duties and Responsibilities:

  • Proofread various written content such as academic articles, dissertations, and resumes.
  • Coordinated with the Support Department to ensure quality investigations were closed accordingly.

Content Developer

Industry:

Education

Employment Period:

January 2020 to July 2021 (18 Months)

Duties and Responsibilities:

  • Created materials for ESL lessons.
  • Addressed tutors’ requests related to materials or revisions.

Client Relations Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2017 to March 2018 (10 Months)

Duties and Responsibilities:

  • Assisted clients via email, call, SMS, and product orientations.
  • Proofread documents such as contracts, promotional messages, and product manuals.
  • Documented technical product issues and reported to the Quality Assurance Department.

Communications Associate

Industry:

Education

Employment Period:

July 2021 to September 2022 (14 Months)

Duties and Responsibilities:

  • Created corporate, marketing, and website information releases.
  • Reviewed and proposed communications plans depending on clients’ needs.

Copywriter

Industry:

Hotel / Hospitality

Employment Period:

October 2022 to March 2023 (5 Months)

Duties and Responsibilities:

  • Wrote copies aligned with brand identities.
  • Edited and proofread copies.
  • Assisted in managing social media pages as needed.

Freelance Writer

Industry:

Travel / Tourism

Employment Period:

August 2022 to July 2023 (10 Months)

Duties and Responsibilities:

  • Writes SEO travel articles for Trip101.
  • Wrote product descriptions for furniture products sold on e-commerce platforms for Ubique Group.

Process Document Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2023 to April 2026 (29 Months)

Duties and Responsibilities:

  • Reviews process documentation and provides revision suggestions.
  • Audits cold calls, discovery calls, and process mapping calls.
  • Creates weekly and monthly quality reports for stakeholders.
  • Does internal audits for ISO 9001:2015 compliance.

Education History

Field of Study:

Linguistics/Languages

Major:

Literature

Graduation Date:

June 6, 2016

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Content Writing, Proofreading, Editing, Content Management, Microsoft, Google Docs, Google Sheets,

INTERMEDIATE ★★

    SEO, Client Relations, Public RelationsResearchGoogle Web ServicesCanvaInternal Auditing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17063166710
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $12.58/hr

Laarni

Candidate ID: 461816

Accounting & Bookkeeping Xero Accountants MYOB Accountants General Accountants

ADVANCED

    Accounting, Accounting Reconciliation, Bookkeeping, Bank Reconciliation...

INTERMEDIATE

    Bookkeeping, General Accounting, Xero...

Median Rate

$12.58

$13.73

if $1 = PHP52

$16.73

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 12.58 per hour or $USD 2180.54 per month

Remote Staff Recruiter Comments

  • Laarni has more than ten years of relevant work experience. 
  • She has performed various accounting roles in different industries such as in retail, finance, foreign exchange company, telecommunications and real estate advertising company.
  • She was an Account Officer/Remittance Officer for four years in Dubai where she was exposed to do audit, bookkeeping, accounts payables and accounts receivables.
  • Since 2013, she has been working as an Accountant for Australian clients where she has performed the following:
    • sales revenue reconciliation
    • bookkeeping
    • bank accounts reconciliation
    • payroll
    • general accounting
  • Furthermore, she is presently a Senior Billing Analyst for a US client where her some of her tasks include:
    • closely work with Sales and Marketing team on various projects
    • invoice processing
    • accounts payables
    • accounts receivables
  • She is proficient with Xero, MYOB, Netsuite, Salesforce and MS Office.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

  • Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Behavioral Summary

Laarni is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Laarni, who takes responsibilities very seriously.

Employment History

Senior Billing Analyst

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to March 2023 (50 Months)

Duties and Responsibilities:

  • Collaborates with sales and marketing teams on client issues
  • Collaborates across sales, marketing, and technical teams on various projects as they arise
  • Monitors aging accounts receivable report and participates in collection process for past-due invoices and track status of payments closely
  • Responsible for daily AR activities including processing of invoices and customer correspondence.
  • Processes credits and refunds to clients
  • Maintains client records with high level of confidentiality
  • Participates in AP process which includes vendor and bill management
  • Guides and trains Billing Analysts as needed
  • Ensures that Billing processes and policies are observed across the team
  • Ad hoc tasks which include ad hoc research, data clean-up in NetSuite and other systems, reporting projects and product reconciliation

Finance Support Officer

Industry:

Employment Period:

August 2018 to March 2023 (54 Months)

Duties and Responsibilities:

  • Prepares monthly reports and analysis which include profit and loss vs budget analysis, balance Sheet, gross profit by customer, Financial KPIs, and payroll tax report
  • Performs monthly and end of year accounts check and reports to our external Accountant
  • Audits and registers Small Technology Certificates claims and Home Battery Scheme rebates
  • Reconciles business bank and credit card accounts
  • Periodic finance and accounts process audits
  • Processes fortnightly and monthly payroll runs in Xero
  • Processes client referral bonus payments
  • Backs-up accounts department during other staff's holidays which includes daily routine tasks such as accounts payable, sales/accounts receivable, credit card transactions, purchase orders, invoicing clients and other bookkeeping and admin tasks, as needed
  • Assists customer care on Small Embedded Generator (SEG) and metering applications
  • Research and troubleshoot system issues on Xero, NetSuite, BridgeSelect, Servicem8, Hellosign
  • Special projects completed:
    • Payroll migration from NetSuite to Xero
    • Initial setup/coding forms in Servicem8
    • Initial setup/template preparation in HelloSign
    • Authored various Finance and accounts process documents

Intermediate Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2017 to August 2018 (16 Months)

Duties and Responsibilities:

  • Prepares monthly and weekly sales reports and other reports as needed by the director and managers
  • Reconciles bank accounts for all entities including credit card accounts
  • Checks monthly accounts and reports to our external Accountant
  • Prepares sales orders, purchase orders, tax invoices, processing of bills, recording of credit card payments, and other bookkeeping stuff
  • Audits and processes Small Technology Certificate (STC) claims
  • Lodges superannuation contribution to Statewide and long service leaves through Portable Long Service Leave Portal

Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2014 to March 2017 (34 Months)

Duties and Responsibilities:

  • Prepares various reports and analysis for the directors and business unit heads such as sales reports, wages expense analysis, daily net profit report, comparative sales reports, weekly receipts and forecasts updates, stock invoices tracker and other analysis reports as requested by the managers
  • Processes payables
  • Audit and reconciles of various accounts such as commissions, sales, purchases and stock levels
  • Processes weekly payroll
  • Maintains records of employees such as payroll system data, staff wage lists, leaves/absences, and staff changes records
  • Processes transactions/invoices in MYOB EXO Business Systems
  • Oversees Telstra customers contract checking
  • Maintains process documentation

Contract Compliance/Finance Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to May 2014 (13 Months)

Duties and Responsibilities:

  • Prepares weekly commissions reconciliation of payments received 
  • Prepares weekly sales report and comparative sales report and analysis for the Directors
  • Audits customers' contracts and ensures all are compliant with the standards
  • Issues quality measures to respective Sales Consultants to improve their performances and to meet 100% accuracy
  • Supports Finance, HR, and Admin by performing special tasks such as leave credit validation and approval, Staff Account User Termination, e-Pay reconciliation, etc., as needed by the client

Accounts Officer/Remittance Officer

Industry:

Banking / Financial Services

Employment Period:

August 2008 to September 2012 (49 Months)

Duties and Responsibilities:

  • Preparation of monthly reports such as ageing reports, petty cash fund audits and replenishment
  • Performs daily bookkeeping tasks including posting of entries and recording of forex deals
  • Oversee bank deposits and disbursements and monitors all NOSTRO Accounts daily balances to control a smooth flow of operations
  • Reconciles major NOSTRO Accounts and supervises the reconciliation of NOSTRO Accounts in multi-currencies, daily/weekly/fortnightly/monthly
  • Coordinates with the banks/exchange houses as well as with remittance department for discrepancies and irregularities and for funding of accounts Remittance Officer
  • Supervises and authorizes the execution of payment for remittances
  • Monitors telegraphic transfers returned from banks and communicates with involved parties for final disposition
  • Audits front desk reports for Western Union, Instant Cash and ARY Speed Remit transactions daily
  • Supervises and trains new remittance staffs and assists remittance staffs for technical issues and remittance procedures and policies
  • Resolves customer complaints/issues professionally and effectively

Accounting Assistant

Industry:

Retail / Merchandise

Employment Period:

June 2006 to May 2008 (22 Months)

Duties and Responsibilities:

  • Prepares monthly sales and inventory performances reports and analysis
  • Prepares weekly cash flow statement and report to Accounting Manager and Financial Controller
  • Reconciles bank accounts, and other bookkeeping tasks
  • Prepares value added tax (VAT) schedules and returns
  • Monitors collection of receivables and ensured the accuracy of outstanding accounts
  • Monitors inventory in merchandise management system and audit annual physical counts for selected branches
  • Prepares weekly flash sales report and audited daily cash and sales of all branches 

Education History

Field of Study:

Commerce

Major:

Management Accounting

Graduation Date:

April 1, 2006

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Accounting, Accounting Reconciliation, Bookkeeping, Bank Reconciliation, Banking Systems,

INTERMEDIATE ★★

    BookkeepingGeneral AccountingXero

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 17.26, Upload: 20.64
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.14/hr

Roman

Candidate ID: 461487

Design & Multimedia Video Editors Web Designers Graphic Designers

ADVANCED

    Logo Design, Graphic Design, Graphic Ads, Photo Editing...

INTERMEDIATE

    Video Ads, Photography, UI Design...

Median Rate

$9.14

$9.85

if $1 = PHP52

$11.68

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.14 per hour or $USD 792.50 per month

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

  • Cresen has earned a certification for Visual Graphic Design
  • He has more than 10 years of relevant work experience in the BPO and Retail industries
  • He started his career as a Web designer and later on became a Graphic Designer
  • As a Graphic Designer, his responsibilities revolve around creating marketing promotional materials, branding, and online artwork. 
  • He is adept at doing the following tasks: 
    • Graphic Design (Social Media graphics, brochures, flyers, print and digital marketing) 
    • Web Design (Banners, Landing pages) 
    • UI Design
    • Basic Video Editing (Corporate Video Reels, and video Ads 
    • Photo/Image Editing
    • Photo Manipulation 
    • Photography
    • Visual Display
  • He is proficient in using the following tools/software:
    • Adobe Photoshop
    • Adobe Illustrator
    • Adobe InDesign
    • Adobe XD
    • Adobe Premiere Pro
    • Adobe After Effects
    • Figma
    • Canva
    • Google Drive
    • Microsoft PowerPoint
  • He is amenable to working the day shift for any full-time position. He needs 1 week notice to start. 

Predictive Index Behavioral Profile- Artisan
https://www.predictiveindex.com/reference-profile/artisan/
 

Strongest Behaviors
 

  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary
Cresen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within his area of expertise. Works at a steady, even pace, leveraging his background for the betterment of the team, company, or customer.

Employment History

WEB DESIGNER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2007 to April 2009 (24 Months)

Duties and Responsibilities:

  • Responsible for working with clients abroad to develop creative materials from concept to final artwork.
  •  Develop concepts, graphics and layouts for clients depending on their requirements

GRAPHIC ARTIST

Industry:

Retail / Merchandise

Employment Period:

December 2021 to March 2022 (3 Months)

Duties and Responsibilities:

  • Responsible for creating necessary artworks for the online shops of Miniso.
  • Develop designs for the use of promoting the brand for online campaigns such as sale events.
  • Prepare and maintain the artworks of the items that will be used in the online store.
  • Develop and update online collaterals for the brand.
  • KEY ACHIEVMENTS:
  • Sucessfully updated the look of the brand in existing online stores (Lazada, Shopee)
  • Develop artwork to help highlight the items of the brand on the online stores.

GRAPHIC & VISUAL DESIGN OFFICER

Industry:

Retail / Merchandise

Employment Period:

June 2013 to September 2022 (111 Months)

Duties and Responsibilities:

  • Responsible for creating and developing designs to promote the mall and assisting other departments.
  •  Develop concepts, graphics and layouts for the Marketing Department to help promote the mall.
  • Assist the Visual Department in creating on ground displays to help improve the look and feel of the mall.
  • Assist other department anything related to graphics and visuals.
  • KEY ACHIEVMENTS
  • Part of the opening team of Quezon Ave Branch.
  • Part of the opening team of Malabon Branch.
  • Created the logo for the in house brand items for the Department Store.

Education History

Field of Study:

Art/Design/Creative Multimedia

Major:

Visual Graphic Design

Graduation Date:

January 1, 2012

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Art/Design/Creative Multimedia

Major:

Industrial Design-Undergraduate

Graduation Date:

January 1, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Logo Design, Graphic Design, Graphic Ads, Photo Editing,

INTERMEDIATE ★★

    Video AdsPhotographyUI Design

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: Download: 352.37, Upload: 320.31
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name:
  • Processor: Ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.18/hr

Juvilee

Candidate ID: 461099

Virtual Assistant Back-Office Administrators Executive Assistant

ADVANCED

    Communication Skills, Time Management, Microsoft Word 2010, Administrative Skills...

INTERMEDIATE

    TimeDoctor, Team Management, Microsoft PowerPoint, Microsoft Paint...

Median Rate

$7.18

$7.63

if $1 = PHP52

$8.79

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.18 per hour or $USD 1244.69 per month

Remote Staff Recruiter Comments

  • Juvilee has more than 10 years of relevant work experience in the field of Medical & Health care and education industry.  
  • She graduated with a degree of Science in Nursing.
  • She has supported local, US, and Australian clients
  • She has performed various Virtual Assistant roles in different companies where she supported the following tasks:
    • Intake of new patients and referrals.
    • Appointment setting, scheduling, managing cancelations, and sending reminders to
      patients.
    • Calendar management
    • Organizing files in your database.
    • Follow-ups and checking on patients after appointments.
    • Prescription refills.
    • Email management 
    • Transferring physical forms into a digital format.
    • Customer service
  • She also worked as an ESL Online Teacher, teaching Japanese students a basic English language and facilitating online test.
  • She is a former contractor of Remote Staff. 
  • She is proficient with tools like: 
    • HubSpot
    • Spoke
    • Ring Central
    • Electronic Health Record
    • Pharmacy System
    • MS Office
    • Google Suite
    • Adobe Photoshop
    • Canva.
  • She is available to start immediately. She is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Behavioral Summary

Juvilee is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Informal and a little offhand in style; fairly casual about the exact standards or policies of the company’s book or the precise accuracy of the details of their own work, preferring to delegate details rather freely, with loose follow-up. Has the kind of patience required to focus steadily on a consistent process over long periods of time and work which should primarily involve contact and communication with people rather than precise handling of details. While this individual is low-key in developing contacts with people, they’re cheerfully persistent in doing so.

Employment History

Virtual Medical Receptionist

Industry:

Healthcare / Medical

Employment Period:

October 2022 to November 2022 (0 Months)

Duties and Responsibilities:

  • Email management 
  • Appointment setting 
  • Answering the phone call 
  • Outgoing calls 
  • Managing consultations 
  • Executing doctor orders 
  • Ensuring patients' queries are addressed

Healthcare Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

March 2022 to September 2022 (5 Months)

Duties and Responsibilities:

  • Intake of new patients and referrals.
  • Appointment setting — scheduling, managing cancelations, and sending reminders to
  • patients.
  • Calendar management — creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
  • Organizing files in your database.
  • Follow-ups and checking on patients after appointments.
  • Prescription refills.
  • Email management — responding to messages and cleaning your inbox.
  • Transferring physical forms into a digital format.

Service Provider (Online English Teacher)

Industry:

Education

Employment Period:

May 2020 to July 2022 (25 Months)

Duties and Responsibilities:

  • Conducting activities and lessons based on ESL teaching methodologies.
  • Encouraging and engaging students to speak in English.
  • Motivating students and using humor to induce a pleasant learning environment.
  • Maximizing students’ talk time through oral tests and presentations.
  • Displaying excellent classroom management.
  • Keeping accurate records of student performance.
  • Communicating with the Department Head or Principal, as needed.
  • Maintaining standardized guideline

General Virtual Assistant

Industry:

Printing / Publishing

Employment Period:

July 2020 to August 2022 (25 Months)

Duties and Responsibilities:

  • Provided admin support.
  • Encoded data (MS suite/database).
  • Organized file/ data
  • Monitored project status
  • Organized calendar activities
  • Organized meetings and created minutes of meeting
  • Prepared daily reports
  • Edited photos as needed. (Canva/paint)
  • Collaborated with other team members.
  • Maintained confidentiality of data.
  • Answered and managed phone calls and emails.
  • Extracted information from the web.

Nurse Specialist

Industry:

Healthcare / Medical

Employment Period:

March 2018 to March 2020 (24 Months)

Duties and Responsibilities:

  • Provide hands-on care to patients by administering medications,
  • Managing intravenous lines,
  • Observing and monitoring patients' conditions
  • Maintaining records and communicating with doctors
  • Beyond the physical support and care, providing emotional support to patients and patients' family members
  • They may educate patients and the general public on disease management, special diet plans and medical conditions
  • Provide information on home care after their treatment
  • Teach individuals how to self-administer medication or complete other self-care tasks.

Staff Nurse 2

Industry:

Healthcare / Medical

Employment Period:

July 2014 to July 2016 (24 Months)

Duties and Responsibilities:

  • Providing assistance to anesthetist and surgeons when required in a wide range of scenarios.
  • Preventing the spread of communicable disease through wearing PPE’s and hand hygiene.
  • Controlling, witnessing, and administering controlled and scheduled drugs to a variety of patients.
  • Collecting blood samples aseptically, ensuring specimens are correctly labeled, packed up, and recorded prior to collection
  • Documenting patient’s response to nursing and other interventions
  • Respecting and understanding different religious beliefs and cultural needs
  • Following up patients for discharge to make sure they do not feel they have forgotten.

Customer Service Representative

Industry:

Others

Employment Period:

April 2023 to January 2024 (9 Months)

Duties and Responsibilities:

  • Creating quotes and sending them to clients via email.
  • Creating job orders
  • Data entry
  • Requesting stock transfers
  • Proofreading documents before sending and upon receiving them from clients
  • Coordinating with team leaders to confirm client’s details
  • Responding to client’s inquiries via email.
  • Making sure the client’s profile is accurate and updated all the time.
  • Cross checking client’s information from previous to latest.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 1, 2010

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Communication Skills, Time Management, Microsoft Word 2010, Administrative Skills, Microsoft Excel 2007, Customer Service, Email management, Data Encoding, Data Entry, Organizational Skills,

INTERMEDIATE ★★

    TimeDoctor, Team Management, Microsoft PowerPoint, Microsoft PaintPhoto EditingReporting AnalysisInterpersonal SkillsProject Management

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: No brand
  • Processor: I7-Amd
  • Operating System: Windows 10

All-inclusive Rate: USD $6.20/hr

Mary

Candidate ID: 460053

Administrative Back-Office Administrators

ADVANCED

    Microsoft, WordPress, Google Apps, Google Docs...

INTERMEDIATE

    Blogging, Account Management...

Median Rate

$6.20

$6.52

if $1 = PHP52

$7.35

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.18 per hour or $USD 622.35 per month

Full Time: $USD 6.20 per hour or $USD 1074.54 per month

Remote Staff Recruiter Comments

  • Mary Ann worked for 15 years as a Project Assistant II and Admin Assistant IV.
  • She has experience with:
    • Preparation of procurement documents such as:
      • purchase order
      • Canvass forms
      • Purchase request
      • Abstract of  Bid and Contracts
    • Organize meetings for pre bids and opening of bids.
    • Responsible with procurement documents of interested buyers.
    • Data encoding
    • Document preparation
    • Scheduling of meetings
    • Document sorting
    • Document filing and recording
    • Monitoring and updating procurement documents.
  • She also worked as a Customer Service Representative handling phone calls, email, and chat support
  • She is proficient in using:
    • Microsoft Word
    • Excel
    • PowerPoint
    • Access
    • Google Docs
    • MS Teams
    • Zoom
  • She can Start ASAP
  • She is open for Full time and Part time position
Predictive Index Behavioral Profile - Collaborator 
https://www.predictiveindex.com/reference-profile/collaborator/

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary

Mary Ann is a stable person who functions best when working in a familiar environment among familiar people and would be less effective if required to work in frequently changing situations or conditions. While a fairly flexible person, they require time and cooperation to digest, practice, and adapt to change or new situations.
She is patient and relaxed, she is a particularly tolerant and understanding listener. People find her  easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. She listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Mary Ann “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.
 

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2021 to June 2022 (6 Months)

Duties and Responsibilities:

  • Answer calls provide information the customer needed
  • Provide helpful solutions
  • Place an order if needed
  • Interact with the customer
  • Manage both incoming and outgoing calls if needed
  • Assigned in monitoring
  • Undergo Training in Quality Assurance
  • Undergo training and assigned in Operation Excellence (OE)

Admin Assistant IV

Industry:

Government / Defence

Employment Period:

April 2002 to November 2013 (138 Months)

Duties and Responsibilities:

  • Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
  • Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
  • Attend all meetings
  • Responsible for the custody of procurement documents to interested buyers.
  • Reviews Purchase request of various division and determine such according to the mode of procurement
  • Validate request of end users if included in the Annual Procurement Plan
  • Manage and undertake procurement using the following alternative methods – Repeat order and shopping
  • Document preparation, meeting scheduling, internal/external communications
  • Data encoding, performing other functions as per directed
  • Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
  • Preparing & scheduling flight booking
  • Perform related work assigned by the BAC Chairperson from time to time
  • Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
  • Monitoring/Updating Procurement Database

Food Attendant/ Bar Tender

Industry:

Employment Period:

September 1997 to October 1998 (13 Months)

Duties and Responsibilities:

  • Provide good service
  • Take order and serve with courteousness
  • Attentive with the guest
  • Ensuring guest satisfaction
  • Meeting the guests expectations
  • Give excellent customers service

Project Assistant II as Job Order

Industry:

Government / Defence

Employment Period:

June 2014 to May 2017 (35 Months)

Duties and Responsibilities:

  • Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
  • Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
  • Attend all meetings
  • Responsible for the custody of procurement documents to interested buyers.
  • Reviews Purchase request of various division and determine such according to the mode of procurement
  • Validate request of end users if included in the Annual Procurement Plan
  • Manage and undertake procurement using the following alternative methods – Repeat order and shopping
  • Document preparation, meeting scheduling, internal/external communications
  • Data encoding, performing other functions as per directed
  • Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
  • Preparing & scheduling flight booking
  • Perform related work assigned by the BAC Chairperson from time to time
  • Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
  • Monitoring/Updating Procurement Database

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel Restaurant Management

Graduation Date:

April 3, 2000

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Microsoft, WordPress, Google Apps, Google Docs, Google Sheets, Microsoft Word, Customer Experience, Customer Handling, Office 365, Microsoft Access, Microsoft Office, Administrative Skills, Administrative Support, Customer Relations, Customer Service,

INTERMEDIATE ★★

    BloggingAccount Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.69/hr

Anna

Candidate ID: 459998

Customer Support Social Media Marketers Back-Office Administrators Executive Assistant

ADVANCED

    eCommerce, Virtual Assistant Skills, Back-office, Administrative Support...

INTERMEDIATE

    Bookkeeping, Data Entry, Lead Generation, SEO...

Median Rate

$6.69

$7.07

if $1 = PHP52

$8.07

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

  • Anna has 9 years of working experience as Virtual Assistant supporting Australian, American, Israeli, African and ,German clients
  • She is all around General Virtual Assistant and did the following task: 
    • Inbound and Outbound calls 
    • Back-office support
    • Email and chat support
    • Calendar Management 
    • Record Keeping and file organization 
    • Data entry
    • Basic bookkeeping and invoicing 
    • Social media management
    • Lead generation
    • Basic SEO and graphic design
  • She is proficient in tools such as Slack, Trello, QuickBooks, WordPress, Affinity designer, Z analytics, Click-up, and Microsoft tools.
  • She has also experience with eCommerce platforms like Amazon, Shopify, and Etsy 
  • She can start immediately. Open to working part-time and full time 
Predictive Index Behavioral Profile - Guardian 

Strongest Behaviors
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Anna Katrina Jennevive will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

Staff Nurse

Industry:

Healthcare / Medical

Employment Period:

October 2012 to April 2013 (6 Months)

Duties and Responsibilities:

  • Receiving patients from Emergency Room
  • Maintaining hygienic and safe working environment
  • Recording patient vital signs and medical information
  • Carrying out the requisite treatment and medications
  • Provide treatments to patients as per Physician's orders
  • Observing and recording patient's behavior
  • Administering medications to patients and monitoring them for side effects and reactions. 
  • Maintaining reports of patient's medical histories and monitoring changes in their condition
  • Monitor patient progress and update to Physician on regular basis.
  • Preparing patients for examinations
  • Checking the stock on a regular basis for maintaining the inventory level and placing orders if required
  • Provide nursing care to patients of different ages according to hospital policies
  • Educating patients families about the disease and its treatment

Virtual Assistant

Industry:

Others

Employment Period:

April 2013 to January 2017 (45 Months)

Duties and Responsibilities:

  • Gathering specific datas such as name, company name, website, contact number, email, address, etc.
  • Transferring data to the sheet provided
  • Keep records organize
  • Compile, verify accuracy and sort information according to priorities to prepare source date for computer entry.
  • Marking schedules in the google calendar
  • Updating client's profile.
  • Responding to emails
  • Basic bookkeeping

Virtual Helper

Industry:

Others

Employment Period:

January 2016 to December 2019 (47 Months)

Duties and Responsibilities:

  • Checking assigned clients
  • Data entry works
  • Transcribing audios and videos
  • Web searching
  • Gathering datas
  • Organizing work load
  • Posting ads using craigslist
  • Doing basic SEO, graphic designing tasks
  • Updating clients regularly

Virtual Assistant (Full Time)

Industry:

Retail / Merchandise

Employment Period:

January 2016 to December 2020 (59 Months)

Duties and Responsibilities:

  • JI worked fulltime from Monday-Friday 8 hours a day.
  • My task includes posting funny, interesting, extreme videos, Editing pictures from Oberlo and importing products.
  • Updating social media accounts such as twitter, tumblr, instagram, pinterest and facebook pages.
  • I am also intitled to post some products coming from Amazon seller.
  • Regularly posting products on Amazon, etsy, shopify and pinterest Virtual Assistant (Full Time)

Virtual Assistant (Part-Time)

Industry:

Retail / Merchandise

Employment Period:

June 2020 to March 2023 (33 Months)

Duties and Responsibilities:

  • Updating social media accounts
  • Data entry works
  • Web searching
  • Gathering datas
  • Organizing work load
  • Doing basic wordpress tasks
  • Updating clients regularly
  • Delegating emails Ecommerce/Dropshipping (Full Time)

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 3, 2011

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    eCommerce, Virtual Assistant Skills, Back-office, Administrative Support, Calendar Management, Customer Service,

INTERMEDIATE ★★

    BookkeepingData EntryLead GenerationSEO

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 2.62, Upload: 17.01
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $11.11/hr

John

Candidate ID: 459464

Accounting & Bookkeeping Xero Accountants MYOB Accountants General Accountants

ADVANCED

    Xero, Xero Accounting, Accounting, Taxation...

INTERMEDIATE

    General Accounting, Xero...

Median Rate

$11.11

$12.07

if $1 = PHP52

$14.56

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time Australian Western Standard Time New Zealand Daylight Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.11 per hour or $USD 1925.31 per month

Remote Staff Recruiter Comments

John Kenneth possesses over 7 years of experience in accounting and financial operations, particularly with a focus on Australian accounting standards and tools like Xero. His advanced skill set in BAS reporting and GST compliance aligns well with roles requiring precision in financial management and tax reporting.

  • He managed accounts payable/receivable, conducted GST reconciliation, financial forecasts, annual budgets, and bank reconciliations.

  • He prepared and analyzed financial statements, reconciled transactions, and handled business activity statements and tax returns.

  • He managed payroll, financial forecasting, and assisted in HR-related tasks like drafting employment agreements.

  • He supported Australian accounting processes and ensured compliance for tax reporting.

  • He prepared reconciliations, processed commission payments, and reviewed aged payables/receivables.

Skills:

  • Advanced expertise in Xero Accounting, Australian GST, and BAS Reporting.

  • Intermediate to advanced skills in General Accounting and Taxation.

  • Proficient in preparing financial forecasts, reconciliations, and handling tax-related reports.

Strengths:

  • Extensive experience in financial forecasting and compliance with Australian GST standards.

  • Proficient in multiple roles that required adaptability across finance, HR, and accounting functions.

  • Advanced expertise with accounting tools, especially Xero.

This candidate is well-suited for accounting roles requiring hands-on expertise in Australian tax compliance, financial management, and reconciliation tasks, particularly in SMEs or outsourcing environments.

  • John Kenneth has been working for 9 years in the field of Accounting firm. 
  • He  graduated with a double degree in Bachelor of Accounting technology and Master of Business Administration. 
  • He is Accountant specializing in bookkeeping, preparation of management reports, and forecast. Experienced with all stages of accounting cycle. Well-versed on handing payable and receivable. Knowledge in preparing Business Activity Statements and Tax Return for lodgements. Interpret accounting policy and regulations. Strong background in payroll and sufficient experience in human resource.
  • He worked with clients that cater to Australia and UK. 
  • He is proficient in accounting tools such as:
    • Xero
    • MYOB
    • Quickbooks
  • He is currently rendering and can start after a week notice. 

Employment History

Finance and HR Officer

Industry:

Others

Employment Period:

June 2018 to February 2018 (3 Months)

Duties and Responsibilities:

  • Managed accounts payable and accounts receivable
  • Posted month end journals 
  • Assisted the CFO in the preparation of Management Reports
  • Assisted the Chief Financial Officer with preparation of Cashflows and Financial Forecasts
  • Collated supporting documents for Audit process and attending audit queries and reports
  • Prepared draft Letter of Offer, Employment Agreements, Incentive Deeds, and GP Remuneration worksheets
  • Managed employees in Wage Easy and Quick Super
  • Processed draft pay runs in Wage Easy

Accountant

Industry:

Accounting / Audit / Tax

Employment Period:

February 2018 to September 2022 (54 Months)

Duties and Responsibilities:

  • Managing accounts payable and accounts receivable
  • Posting month end journal
  • GST Reconciliation
  • Bank Reconciliation, Profit & Loss, and Balance Sheet reconciliation
  • Collating supporting documents for Audit process and attending to audit queries and reports
  • Setting up new companies on xero accounts and onboarding companies
  • Preparing financial forecasts and annual budgets

Accounting Consultant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2019 to September 2022 (43 Months)

Duties and Responsibilities:

  • Prepare asset, liability, capital account entries by compiling and analyzing account information
  • Enter account information and reconcile financial transactions
  • Summarize current financial status by collecting information, preparing balance sheet, profit & loss statement, and other reports
  • Substantiate financial transactions by auditing documents
  • Reconcile financial discrepancies by collecting and analyzing account informatio
  • Maintains accounting controls by preparing and recommending policies and procedures
  • Interpret accounting policy and regulations
  • Prepare Business Activity Statements and Tax Return for lodgement

Accounts Officer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to June 2016 (15 Months)

Duties and Responsibilities:

  • Prepared daily cash flow forecast and daily banking reports
  • Reviewed aged payables report and aged receivables report
  • Prepared bank reconciliation, credit card reconciliation, and balance sheet reconciliation
  • Analyzed transactions per account and posted manual journals as required
  • Processed monthly brokers commission payments
  • Processed daily payments

Finance Officer

Industry:

Retail / Merchandise

Employment Period:

July 2016 to December 2016 (5 Months)

Duties and Responsibilities:

  • Ensured the soft sailing of company's accounting and reporting accuracy to help in company's decision making
  • Supervised the Payroll Team in preparing weekly and monthly payroll reports
  • Supervised the Purchasing Team in approving purchase order requests, and focus on demand planning forecast

Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2016 to June 2017 (6 Months)

Duties and Responsibilities:

  • Supported client (Australian accounting firm based in Perth) the support needed to meet their objective by ensuring that the financials being prepared for their clients is well audited, recorded, and adjusted for tax reporting and business advisory

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting Technology

Graduation Date:

January 1, 2013

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

January 1, 2020

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Xero, Xero Accounting, Accounting, Taxation, Australian GST, BAS Reporting,

INTERMEDIATE ★★

    General AccountingXero

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 35.29, Upload: 85.80
  • Internet Type: Fiber
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  • Brand Name: Built-in
  • Processor: Intel Core i5
  • Operating System: Windows 10
2627282930

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

#2. The Abdicator Who Disappears After Assigning

Meanwhile, there’s another type of manager who is the opposite of the micromanager.

While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.

Illustration:

Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”

Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.

On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.

#3. The Assumer Who Thinks “It’s Obvious”

Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.

This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.

Illustration:

Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:

  1. Pulling data from three different sources;
  2. Cross-referencing them in an Excel spreadsheet; and
  3. Sending a PDF copy immediately afterward.

Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.

What Great Handoffs Actually Look Like

The above examples show how easily managers can undermine new offshore hires, often without even realizing it.

Now that we know what not to do, let’s take a look at what effective handoffs look like.

  • Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
  • Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
  • First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.

Fixing the Handoff: A Quick Audit for Leaders

Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.

Does Someone Own the Onboarding Process?

If everyone is responsible for the new hire, no one truly is.

Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.

Are Deliverables or Outcomes Being Delegated?

Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.

More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.

What Happens After the First 7 Days?

Onboarding is a marathon. It doesn’t end after you hand over login details.

After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.

By Day 7, the hire should clearly know what they are expected to master by Day 30.

How Remote Staff Ensures Handoff Success

Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.

As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.

For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.

More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.

FAQs – Offshore Handoffs and Delegation Clarity

Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.

#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?

Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.

When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.

#2. Who Should Own the Onboarding Process?

Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.

If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.

#3. How Much Documentation Is Too Much?

The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.

In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.

#4. Can Remote Staff Help with Handoff Planning?

Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.

With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.

#5. Should I Start with Simple Tasks or Go All-In?

It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.

Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.

If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.

Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.

The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.

No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.

In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.

Need assistance with onboarding?

Syrine Gladys Podadera
+ posts

Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.

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About The Author

Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.

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