Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”
Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.03/hr
Siena
Candidate ID: 483485
ADVANCED
-
Customer Service, Retail, Academic Research, Executive Support...
INTERMEDIATE
-
Email management, Chat Support, Sales...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.03 per hour or $USD 608.90 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Siena has 8 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
- Virtual Assistance
- Lead Generation
- Customer service
- Data entry
- Sales
- She has been working as a virtual/executive assistant for 2 years now and did:
- Email management
- Calendar management
- Minutes of the Meeting
- Inbound and Outbound Calls
- Power Point Presentations
- Research
- Records keeping
- Social media management
- Database building
- Travel arrangements
- She worked with, Canadian, and American client.
- Prior working as Virtual Assistant, she has also worked as Event coordinator where he managed the entirety of some events like weddings, and trade shows
- She is proficient in One Drive, air table, zapier, agile, Salesforce, and Microsoft
- She is available to start immediately. She is amenable to working the day shift for any part-time or full time position. tools.
Strongest Behaviors
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
- Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
Siena Maris is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Employment History
Executive Virtual Assistant
Industry:
Education
Employment Period:
October 2021 to December 2022 (14 Months)
Duties and Responsibilities:
- As an Executive Virtual Assistant, I am tasked to perform various administrative tasks, including answering of emails, scheduling meetings, making travel arrangements, responding to emails, manage contact list, prepare customer spreadsheets and keep online records, conducting research, create presentations and address employees administrative queries.
Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2021 to August 2021 (0 Months)
Duties and Responsibilities:
- Help the client organize her Digital Space. I was also tasked to help her with some administrative jobs.
Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2021 to January 2022 (6 Months)
Duties and Responsibilities:
- Being a Virtual Assistant of Digitally De-cluttered, I help clients de-clutter digital spaces. I organize clients' files on Google Drive and One Drive and I help clients with some administrative tasks.
Executive Virtual Assistant
Industry:
Environment / Health / Safety
Employment Period:
March 2021 to May 2022 (14 Months)
Duties and Responsibilities:
- As an Executive Virtual Assistant, I am tasked to perform various administrative tasks, including answering of emails, scheduling meetings, making travel arrangements, responding to emails, manage contact list, prepare customer spreadsheets and keep online records, create presentations and address employees administrative queries.
Retention Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to February 2021 (25 Months)
Duties and Responsibilities:
- As a Retention Specialist, I implement customer retention strategies to increase loyalty and retain business. I analyze customer feedback, negotiate with customers, implement retention strategies and compile reports.
Business Development Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2017 to October 2018 (11 Months)
Duties and Responsibilities:
- As business development executive I am tasked with the job of helping business grow. My priority is to assist the company acquire new customers and sell additional products or services to existing ones; my role is crucial for any business with the ambition to expand or the necessity to diversify its clientele. Effective business development managers are in high demand in nearly every job sector there is, including business-to-business, business-to-customer, and even non-profit organizations.
Sales Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2015 to October 2017 (26 Months)
Duties and Responsibilities:
- As Sales Associate I am responsible for all sales activities, from lead generation through close. The skills I acquired from this job are: deliver prepared sales scripts to persuade potential customers to purchase a product or service, respond to question, identify and overcome objections, take the customer through sales process, obtain customer information, follow up on initial contact, complete records of telephonic interaction, order and accounts.
Back Office Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2012 to January 2014 (22 Months)
Duties and Responsibilities:
- I do complete analysis of queries related to specific orders and contracts and these queries are communicated via email or phone. I update customers regularly and provide the progress of their queries followed by complete resolution within the agreed service level. If customers got more complex queries, I ensure proper escalation process to adhere and resolve their concerns.
Financial Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2010 to January 2012 (22 Months)
Duties and Responsibilities:
- As Financial Specialist my job is to perform cost analyses and evaluate current accounting trends. Also, I recommend, design and monitor short-term and long-term investment strategies.
Education History
Field of Study:
Mass Communications
Major:
Mass Communication
Graduation Date:
March 1, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Retail, Academic Research, Executive Support, Virtual Assistant Skills,
INTERMEDIATE ★★
-
Email managementChat SupportSales
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result:
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: DirectX
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $8.67/hr
Giovanni
Candidate ID: 482725
ADVANCED
-
Microsoft Excel, Microsoft PowerPoint, Quantity Surveying, Material Cost Estimation...
INTERMEDIATE
-
Technical drawing, Architectural Design...
Median Rate
$8.67
$9.57
if $1 = PHP52
$11.32
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.67 per hour or $USD 1502.11 per month
Remote Staff Recruiter Comments
A licensed Civil Engineer with over five years of progressive, hands-on experience specializing in quantity surveying and cost estimation within the construction industry. Giovanni has developed strong expertise in preparing accurate cost projections, material and labor takeoffs, progress billings, and contractual documentation for both small- and large-scale developments. He earned his Bachelor of Science in Civil Engineering from Manuel S. Enverga University Foundation (2014–2019), providing a solid academic foundation for his professional practice.
Throughout his career, he has held both full-time and part-time roles, contributing to a wide range of project types—spanning vertical constructions such as residential homes and commercial buildings, as well as horizontal infrastructure projects like roads and warehouse facilities. His work spans both local and international settings, including nearly three years supporting Australia-based clients, where he ensured compliance with relevant building codes and standards, including Australian regulations. This international exposure has strengthened his technical versatility and understanding of regional compliance frameworks.
1. Career Highlights / Relevant Projects
-
Has led cost estimation, billing, and quantity takeoffs for vertical projects such as residential and commercial buildings, as well as horizontal works like roads and warehouses.
-
Notably managed fit-out, facade, and architectural works including tiling, flooring, painting, and ceiling scopes.
-
Regularly handled project billing, inspection requests, and documentation such as purchase orders and quotations, in collaboration with engineers and architects.
-
Demonstrated adaptability in performing rotating assignments across multiple simultaneous projects, consistently meeting deadlines and quality standards.
-
Provided input on technical scopes such as elevator systems by liaising with mechanical engineers for accurate material assessment.
2. Skill Proficiency + Tech / Software Proficiency
-
Skills Proficiency: Proficient in end-to-end cost estimation, contract and procurement management, budgeting and cost control, project billing, and progress reporting.
-
Tech / Software Proficiency: Proficient in Microsoft Excel (advanced use for cost estimation and reporting), PlanSwift (over 3 years of experience), Cubit X (utilized for quantity takeoffs and material visualization), AutoCAD (for interpreting plans and making design updates), Bluebeam (for document review and markup), and Monday.com (for project task management). Also familiar with SharePoint for document collaboration and access.
He can start immediately.
Predictive Index Behavioral Profile: Adapter
Strongest Behavior:
-
Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
-
Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
-
Generally, takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
Behavioral Summary:
-
This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different. Giovanni is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Quantity Surveyor
Industry:
Construction / Building / Engineering
Employment Period:
June 2025 to Present
Duties and Responsibilities:
- Prepared comprehensive CSA (Civil, Structural, and Architectural) quantity take-offs, detailed cost breakdowns, and complete tender documentation to support accurate project costing, budgeting, and client presentations.
- Analyzed and evaluated subcontractor quotations, conducted tender analysis, and performed cost comparisons to ensure competitive pricing and alignment with project specifications.
- Collaborated with project teams to verify scope requirements, identify cost-saving opportunities, and maintain consistency between design intent and budget constraints.
- Assisted in the preparation of bid proposals, including pricing schedules, technical submissions, and supporting documentation to meet client and regulatory requirements.
- Maintained organized records of estimates, supplier pricing, and tender documents to support future project referencing and audit requirements.
- Supported contract administration activities, including variation cost assessment, progress valuation, and coordination with subcontractors during the procurement phase.
Quantity Surveyor
Industry:
Construction / Building / Engineering
Employment Period:
January 2023 to May 2025 (28 Months)
Duties and Responsibilities:
- Prepared comprehensive quantity take-offs and detailed cost estimates for a wide range of commercial and fit-out projects, including office spaces, retail establishments, and mixed-use developments.
- Contributed to cost planning, feasibility analysis, and budget development for projects serving Singaporean and broader Asian markets, ensuring alignment with client objectives and financial constraints.
- Collaborated closely with project managers, architects, and contractors to evaluate design proposals, identify cost-saving opportunities, and enhance value engineering initiatives.
- Monitored project costs throughout various stages of development, ensuring accuracy, consistency, and adherence to approved budgets.
- Reviewed tender documents, analyzed subcontractor quotations, and assisted in procurement processes to support timely and cost-effective project execution.
- Maintained detailed cost databases and prepared regular cost reports, forecasts, and financial updates for stakeholders.
- Ensured compliance with industry standards, contractual requirements, and company procedures while supporting overall project delivery and financial performance.
Cost Estimator
Industry:
Construction / Building / Engineering
Employment Period:
August 2021 to December 2023 (28 Months)
Duties and Responsibilities:
- Prepared comprehensive quantity take-offs for architectural, structural, civil, and external works based on Australian residential drawings and specifications, ensuring alignment with project scope and design intent.
- Developed detailed and accurate cost estimates, including elemental cost plans and trade-specific breakdowns, to support tender submissions and pre-construction planning.
- Conducted thorough reviews of drawings, specifications, and scope documentation to identify discrepancies, omissions, and potential cost risks, ensuring completeness and accuracy of all estimates.
- Assisted in the preparation and evaluation of variation orders by analyzing design revisions, assessing cost impacts, and updating estimates in accordance with client requirements and project changes.
- Collaborated with project managers, engineers, and consultants to clarify technical details, optimize cost solutions, and ensure estimates were aligned with project objectives and timelines.
- Maintained and updated cost databases, historical data, and pricing benchmarks to improve estimating accuracy and efficiency.
- Performed value engineering analysis to identify cost-saving opportunities without compromising quality, safety, or project requirements.
- Supported procurement activities by preparing bills of quantities, analyzing subcontractor quotations, and assisting in bid comparisons and negotiations.
- Ensured compliance with relevant Australian standards, building codes, and industry best practices throughout the estimating process.
Office Engineer
Industry:
Construction / Building / Engineering
Employment Period:
December 2019 to June 2021 (18 Months)
Duties and Responsibilities:
- Producing accurate and detailed as-built drawings for completed projects, ensuring all revisions and field changes are properly documented in accordance with project specifications and industry standards.
- Monitoring overall project progress, tracking milestones, and coordinating with relevant teams to ensure timely completion of tasks and adherence to project schedules.
- Assisting in project planning and execution by reviewing technical drawings, specifications, and scope requirements.
- Coordinating with engineers, architects, and site personnel to verify design changes and resolve discrepancies.
- Maintaining organized documentation of project records, including drawings, reports, and correspondence.
- Ensuring compliance with quality standards, safety regulations, and company procedures throughout the project lifecycle.
- Providing regular progress updates and reports to stakeholders, highlighting potential delays, risks, and recommended solutions.
Education History
Field of Study:
Engineering (Civil)
Major:
CIVIL ENGINEERING
Graduation Date:
March 29, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Excel, Microsoft PowerPoint, Quantity Surveying, Material Cost Estimation, Civil Engineering, Bluebeam Software, PlanSwift,
INTERMEDIATE ★★
-
Technical drawingArchitectural Design
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus Zenbook Duo 14
- Processor: i9 - 13th Gen
- Operating System: Windows 11
All-inclusive Rate: USD $9.09/hr
Jeli
Candidate ID: 482314
ADVANCED
-
Google Apps, Slack, Hubspot CRM, Hootsuite...
INTERMEDIATE
-
Phone Support, Appointment Setting, Email Marketing, Email Support...
Median Rate
$9.09
$10.07
if $1 = PHP52
$11.97
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.99 per hour or $USD 779.49 per month
Remote Staff Recruiter Comments
- Lai has more than 10 years of relevant experience.
- She worked for 8 years in the BPO providing customer service and shifted to remote work in 2018 as a virtual assistant for real estate clients for 4 years.
- She is adept in performing the following:
- Customer support
- Inbound Sales
- Appointment setting
- Email marketing and management
- Social media management and marketing
- Order fulfillment
- Cold calling
- Lead sourcing
- Skip tracing
- Other admin tasks like contract sending
- She used applications and tools such as Google Suite, Slack, Hubspot, HootSuite, Zillow, MailChimp, Asana, Trello, ZoomInfo, Trulia, and DocuSign.
- She can start ASAP.
- She can work anytime for any part-time or full-time position.
Strongest Behaviors
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
- Detail-oriented and helpful; works comfortably as part of a team and often checks work.
Jeli Marie is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
General Virtual Assistant
Industry:
Others
Employment Period:
July 2018 to June 2022 (46 Months)
Duties and Responsibilities:
- Followed a script-driven call flow and handle questions and objections
- Gauged seller motivation
- Input data into a CRM (Zillow) form
- Send SMS to possible leads
- Sourced leads and perform skip tracing
- Completed property research and comparative market analysis (comparable)
- Created basic spreadsheets using Google Sheets or Excel Managed Leads
- Set up accounts for Facebook, Twitter, Instagram, and LinkedIn
- Created and posted contents in
- Facebook and Instagram
- Performed graphic design using Canva
- Replied to messages and comments
- Created email campaigns
- Created lists on where to send email campaigns
- Responded to emails
- Organized Email
Logistics Assistant
Industry:
Others
Employment Period:
August 2017 to September 2018 (13 Months)
Duties and Responsibilities:
- Created, processed and edited orders
- Updated orders tracking and invoice numbers
- Created end of day reports Submitted tracking and invoices
- Maintained vendor’s portal ,making sure there are no pending orders, no cancellations and changes
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2016 to June 2017 (10 Months)
Duties and Responsibilities:
- Resolved complaints, problems or questions while demonstrating professionalism and courtesy to customers.
- Answered inbound phone calls and addressed customer's inquiries about buying or selling on the website Provided first call resolution to client inquiries on technical issues by using active listening skills and thorough knowledge of company products/services
Implementation Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2015 to July 2016 (12 Months)
Duties and Responsibilities:
- Updated rates, availability, promos and photos on website Emailed hotel representatives to ask for updated information of the hotel Did weekly video group meetings with the direct client Trained on how to use a CRM and was tasked to train colleagues Responded to customer and client emails
Publishing Consultant / Sales
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2011 to August 2012 (12 Months)
Duties and Responsibilities:
- Did outbound phone calls to aspiring authors and offered publishing packages that best suit their needs in publishing their books Did some follow up calls with the authors Offered marketing for their book Aegis People Support
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2009 to July 2011 (26 Months)
Duties and Responsibilities:
- Received inbound calls regarding their queries about booking, changing and canceling their hotel, flight and car reservations Answered multiple calls a day Called hotels, airlines and car companies regarding customers concerns Subject Matter Expert
- Assisted new employees on the work around and the processes of the account Listened to their calls for quality purposes Took supervisor calls
Client Services Representative
Industry:
Others
Employment Period:
February 2023 to December 2023 (9 Months)
Duties and Responsibilities:
- Send Construction updates to clients and brokers Request registration updates from developers via email
- Send title updates to clients and brokers Update necessary details in the CRM (Registration dates, construction updates, etc) Saved client’s documents in there respective Gdrive.
- Mark up & send clients working drawing and other documents via Docusign
- Responded to clients queries about build updates and title updates
- Created presentations for clients
- Requested information from client that the builder needs
- Maintained good relationship with the clients by responding to there queries and keeping them up to date in all necessary updates
Real Estate Executive Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
May 2024 to September 2024 (3 Months)
Duties and Responsibilities:
- Email Management
- Manage the agent's inbox and calendar efficiently
- Calendar Management
- Create and manage tasks for the real estate agent
- Data Entry
- Maintain the agent's CRM (Customer Relationship Management) system
- Enter listings into MLS (Multiple listing services directory)
- Prepare seller disclosure packets prior to on market date
- Order and scheduling of listing photo/vid shoot
- To undergo training for transaction coordinating for seller and buyer sides Participate in weekly meeting recap
- Complete assigned client touch points (emails, mailers, comment on social posts)
- Prospect the agent's client database via phone texts, or emails
- Create Comparative Market Analysis (CMAs) for past clients for annual financial review
- Create and edit email templates via messaging platforms
- Coordinate with third-party service providers such as pest and home inspectors
- Create and curate content for social media
- Write blog posts, newsletters, captions (assisted by AI)
- Schedule and post content
- Improve SEO and online visibility
- Create both print and digital content using tools such as Canva
- Perform basic editing of photo and video content
- Design newsletters, brochures, flyers, postcards, and flipbooks
- Manage newsletter recipient lists
Education History
Field of Study:
Engineering (Computer/Telecommunication)
Major:
Electronics and Communication Engineering
Graduation Date:
January 1, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Google Apps, Slack, Hubspot CRM, Hootsuite, MailChimp, Asana, Trello, DocuSign,
INTERMEDIATE ★★
-
Phone Support, Appointment Setting, Email Marketing, Email Support, Social Media ManagementCold CallingLead GenerationLogisticsSales
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment:
- Speed Test Result: https://www.speedtest.net/result/14331549335
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name:
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Ailyn
Candidate ID: 481980
ADVANCED
-
Appointment Setting, Lead Mining, Data Entry, Virtual Assistant Skills...
INTERMEDIATE
-
Email Marketing, Email Handling, Calendar Management...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- She has 12 years of work experience as a Virtual Assistant in Real the Estate, Non-Profits, and Advertising/Marketing industries.
- She has a degree in Bachelor of Science in Secondary Education
- She is proficient in performing the following task:
- Calendar Management
- Email Marketing
- Lead Generation
- Appointment Setting
- File Management
- Managing Rental Properties
- Invoicing
- Telemarketing
- She has basic knowledge of SEO and processing Accounts Receivable and Payable
- She is adept at using the t and applications like:
- Trulia
- Zillow
- Slack
- Microsoft Office 365
- Google App
- Adobe Acrobat
- DocuSign
- As an Executive Assistant she has experience in doing the following tasks:
- Overseeing email correspondence
- Arranging significant meetings, whether virtual or face-to-face
- Handling various appointments, both work-related and personal
- Managing social media activities and communication
- Compiling and maintaining digital files
- Collecting information
- Crafting presentations
- Handling reservations and bookings of various types
- Maintaining and refreshing contact databases
- Coordinating and overseeing all scheduling and calendars, among other tasks.
- She can start as soon as possible. For any full-time or part-time position
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Ailyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
With experience and/or training, Ailyn will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ailyn is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Virtual Assistant/SEO Consultant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2010 to June 2011 (12 Months)
Duties and Responsibilities:
- Realeflow upload listings
- Social Networking Site Management
- Calls to Prospect Sellers / Buyers pre-qualifying
Virtual Assistant
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
April 2010 to April 2011 (12 Months)
Duties and Responsibilities:
- Calendar management
- Email handling
- Customer support
- Transcription
- Lead mining
- Google drive
Virtual Assistant/ /SEO Consultant/Transaction
Industry:
Property / Real Estate
Employment Period:
January 2012 to July 2018 (78 Months)
Duties and Responsibilities:
- Real Estate Posting
- MLS Listing
- Trulia
- Zillow
- Redfin
- Postlets
- Cartavi – Docusigning (electronic signing)
- Setting up Appointment for Showing / Clients
- Lead Generation
- Can post, renew and repost ads
- Managing Rental Properties
- Managing Google calendar
- Follow-up on Prospect buyers and tenants
- Uploading files via dropbox.com
- Scheduling Home Inspection and Radon Test
- Creating Contracts –Lease Agreements, Listing Agreement, Offers, Commercial Listing etc.
Affiliate Assistant
Industry:
Others
Employment Period:
August 2019 to December 2020 (15 Months)
Duties and Responsibilities:
- Checking affiliate emails & calendar
- Coordinate with affiliates for upcoming promotions
- Update external JV promo stats
- Update receipt stats
- Update stats from Incoming Promotions (For the first 3 days after they promote)
- Update affiliate Accounts Receivable information on Dashboard
- Check Stripe for disputes
Transaction Coordinator
Industry:
Others
Employment Period:
February 2021 to November 2022 (21 Months)
Duties and Responsibilities:
- Setting up appointments
- Closing deals
- Verifying information
Executive Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
March 2023 to July 2023 (4 Months)
Duties and Responsibilities:
- Email management
- Scheduling meetings via Zoom or in person
- Managing appointments
- Social media management and communication
- Creating presentations
- Managing and updating contact lists
- Scheduling and managing all calendars.
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education
Graduation Date:
March 30, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Appointment Setting, Lead Mining, Data Entry, Virtual Assistant Skills,
INTERMEDIATE ★★
-
Email MarketingEmail HandlingCalendar Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/14775091461
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized Desktop
- Processor: Intelcore i3
- Operating System: Windows 10
All-inclusive Rate: USD $6.56/hr
April
Candidate ID: 481686
ADVANCED
-
Customer Service, Clerical Skills, Digital Marketing, Customer Handling...
INTERMEDIATE
-
CRM, Slack, Microsoft Office...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
She spent her career in the BPO industry as Customer Service Representative, Technical Support, and Healthcare Support Associate for 8 years where she performed the following tasks:
- Answering customer billing, order, and invoice inquiries
- Troubleshooting devices
- Account Activation
- Customer retention
- Upselling
- Handling inbound and outbound calls
- Email and chat support
- Book appointments with Doctors
- Advise clients about insurance plans
She is proficient in using the following tools:
- Microsoft Office Suite (Word and Excel)
- Cisco
- Atlas
She is amenable to working a dayshift schedule for either full-time or part-time roles
Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary
A pleasant and extraverted person, April is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. April gets along easily with a wide variety of people.
Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, April can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them.
Employment History
Level II Customer Care Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2008 to January 2010 (16 Months)
Duties and Responsibilities:
- Delivering World Class Customer Service and Building Customer Satisfaction and Loyalty.
- Troubleshooting the product and services to best fit their needs and expectations.
- Identifying, researching and solving customer’s issues/complaints. Issues such as Billing, Financial and Technical problems.
- Answering phone calls to respond to orders, general inquiries, invoice questions.
Administrative Assistant
Industry:
Employment Period:
October 2011 to May 2017 (67 Months)
Duties and Responsibilities:
- Answering and receiving phone calls.
- Sending faxes and emails in matters related to the office jobs and related works.
- Filling documents as per the requirement of the Manager and by updating files and registers related to attendance and work of the staff.
- Checking Telegraphic Transfers from clients.
Technical Support / Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2018 to April 2023 (62 Months)
Duties and Responsibilities:
- Responsible for answering and resolving advanced product technical-support questions received from customers.
- Guidance of the users to support them in becoming more productive
- Support in the development of programs to train the customer on how to properly use the products
- Evaluation of the systems' problems to recommend enhancements
Healthcare Support Associate (Part-time)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to March 2023 (26 Months)
Duties and Responsibilities:
- Greeting Customer in a friendly, professional manner.
- Furnishing members and Health care practitioners with details regarding members benefits.
- Provide pre-authorization for medical treatment, and outline information regarding co-payments
- Advise current and prospective members about the most suitable plans based on their needs.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Information Management
Graduation Date:
April 30, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Clerical Skills, Digital Marketing, Customer Handling,
INTERMEDIATE ★★
-
CRMSlackMicrosoft Office
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14307715606
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: RYZEN 5
- Operating System: Windows 11
All-inclusive Rate: USD $11.71/hr
Ezrael
Candidate ID: 481525
ADVANCED
-
Graphic Design, Adobe Photoshop, Adobe Illustrator, Adobe After Effects...
INTERMEDIATE
-
Adobe Premiere, Adobe Dreamweaver, Video Editing, Canva...
Median Rate
$11.71
$13.18
if $1 = PHP52
$16.00
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.37 per hour or $USD 811.98 per month
Full Time: $USD 11.71 per hour or $USD 2030.14 per month
Remote Staff Recruiter Comments
- Ezra has been working for more than 10 years mostly within the Architectural, Media, and Advertising industries.
- His skills & expertise are in Graphics Design/Multimedia which include:
- Creating marketing collaterals
- E-learning designs
- Architect floor plans
- Stage Events, Booths & Posters designs
- Social Media posts
- Motion Graphics
- Product packaging designs
- He is proficient in using the following tools/software:
- Adobe Photoshop, Illustrator, Indesign, Premiere, After Effects
- Jira
- Canva
- VIZRT (Artist, Operations)
- Cinema 4D (similar to CAD tools)
- MS Office
- Ezra always makes sure that his tasks and deadlines are being met producing also high-quality work.
- He is available to start in a week notice
Strongest Behaviors:
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Ezrael has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Design Partner
Industry:
Architectural Services / Interior Designing
Employment Period:
June 2010 to October 2010 (4 Months)
Duties and Responsibilities:
- Architect floor plan design, Collaterals
Social Media Manager
Industry:
Education
Employment Period:
September 2018 to September 2019 (12 Months)
Duties and Responsibilities:
- Manage social media, boosting, answer inquiries, marketing collaterals, create and maintain a website.
- Handle CCTVs Camera and their computer network.
Graphic Designer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2015 to October 2017 (33 Months)
Duties and Responsibilities:
- Designs (Stage Event, Booths, Collaterals, Posters, OBB and Logo Play)
- Manage co-artist, handle meetings and presentations Driven
Graphic Designer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2011 to July 2011 (1 Months)
Duties and Responsibilities:
- Advertising Collateral designs
Graphic Designer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2011 to June 2011 (2 Months)
Duties and Responsibilities:
- Advertising Collateral designs
Freelance
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2009 to July 2009 (1 Months)
Duties and Responsibilities:
- Advertising Collateral design
Senior Graphic Designer
Industry:
Computer / Information Technology (Hardware)
Employment Period:
February 2021 to February 2023 (24 Months)
Duties and Responsibilities:
- B2B, Marketing Design, Web Ads, Motion Graphics
SENIOR GRAPHIC DESIGNER
Industry:
Entertainment / Media
Employment Period:
November 2018 to January 2021 (26 Months)
Duties and Responsibilities:
- Augmented Reality, Virtual Sets, Motion Graphics, Offline and Online Design templates
MULTIMEDIA DESIGNER | CONSULTANT
Industry:
Exhibitions / Event management / MICE
Employment Period:
January 2018 to October 2018 (9 Months)
Duties and Responsibilities:
- Job Role: Designs (Events, Advertising marketing collaterals), Supervise co-artist, create a systems for Creative Department and Installing & configuring computer hardware, software, systems, networks
SENIOR GRAPHIC DESIGNER
Industry:
Entertainment / Media
Employment Period:
November 2011 to November 2017 (72 Months)
Duties and Responsibilities:
- Designs (Offline, Online Design, Segment Titles, Logo Play and Broadcast design)
- Supervise co-artist
Graphic Designer and Video Editor
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
August 2023 to March 2024 (7 Months)
Duties and Responsibilities:
- Brand guidelines, Social Media Graphics, Social Media Videos, and Editing videos for the automotive dealership.
Education History
Field of Study:
Art/Design/Creative Multimedia
Major:
Multimedia Arts
Graduation Date:
March 10, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Graphic Design, Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Adobe Captivate, Adobe Encore, Adobe Photoshop Lightroom, Cinema 4D, Figma,
INTERMEDIATE ★★
-
Adobe PremiereAdobe DreamweaverVideo EditingCanvaAutodesk Maya
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 230.95 MBPS Upload: 294.81 MBPS
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Eloisa
Candidate ID: 481517
ADVANCED
-
Accounts Payable Management, Cash Disbursement...
INTERMEDIATE
-
Customer Support, Bank Reconciliation...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Eloisa has more than 10 years of experience specializing in accounts payable.
- She worked in the BPO, retail, finance, and security industries.
- She is proficient in performing the following:
- Accounts payable management
- Disbursement transactions
- Petty cash replenishment
- Entering and loading supplier's invoices into the system (both international and local)
- Check preparation
- Assisting with bank reconciliation
- Depreciation report updates
- Generation of aging reports
- Customer and vendor support
- She used QuickBooks, SAP Business 1, SAP R/3, Passport Software, MS Outlook, and MS Excel.
- She can start ASAP.
- She is amenable to working in any time zones for part-time or full-time position
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Eloisa Mae will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Sr. Accounts Payable Accountant
Industry:
Security / Law Enforcement
Employment Period:
September 2016 to June 2022 (68 Months)
Duties and Responsibilities:
- Executes and processes day-to-day accounts payable tasks, including high volume data entry
- Enters and loads suppliers’ invoices into the accounting system with appropriate description, project codes and VAT breakdown.
- Maintains and monitors Accounts Payable Report to ensure payments are made on a timely basis.
- Prepares disbursement vouchers with corresponding supporting documents.
- Processes petty cash replenishment, cash advances, liquidation, and expense reimbursement and addresses issues with supporting documents directly with concerned employees.
- Ensures that all received supporting official receipts/sales invoices from suppliers/employees are completely filled out with correct company details and other information as mandated by BIR.
- Prepares check for approved disbursement vouchers.
- Coordinates with suppliers regarding check releasing schedule.
- Prepares BIR Form 2307, if applicable.
- Collaborates and assist in the month-end closing procedures such as bank reconciliation, depreciation update, inventory tracking and tax filings.
- Maintains Cash Flow Projection, payment Schedule and handles remittances of withholding taxes
- Assist in addressing queries relating to payment of suppliers’ invoices.
- Ensures compliance to Generally Accepted Accounting Principles (GAAP); company policies and procedures; and BIR and LGU tax rules and regulations.
- Files and organizes complete documents for all financial transactions relating to disbursements
- Assist the Chief Accountant during interim and annual external audit
- Perform other A/P duties and responsibilities that may be assigned from time to time.
- Resolve complex or critical issues which go beyond AP capabilities
- Provide functional and technical in-depth analysis in support of project scope and objectives for AP
- Respond to high priority and/or complex internal customers and vendors requests promptly, correctly, and appropriately
Senior Accounting Assistant – Accounts Payable
Industry:
Accounting / Audit / Tax
Employment Period:
April 2014 to April 2016 (24 Months)
Duties and Responsibilities:
- Enter and validate invoice data with high degree of accuracy and efficiency into customer ERP system.
- Work with customer and supplier inquiries via email and phone calls.
- Handle shared mailbox to answer Emails – Non Voice Request from Clients and Vendors, verifications and clarifications to locations and payment request.
- Submit vendor master file maintenance requests.
- Reconcile transactions and accounts.
- Review, balance and interpret computer reports and make corrections.
- Assist in preparing operating and management reports.
- Monitor working queues to meet all Service Level Agreement.
- Apply analytical skills to support process improvement. Responsible to meet department productivity and quality goals.
- All other assigned duties
Senior Accounting Assistant / Accounts Payable
Industry:
Banking / Financial Services
Employment Period:
October 2011 to December 2012 (14 Months)
Duties and Responsibilities:
- Responsible for 3-way matching, batching and coding in SAP while sustaining internal controls as outlined in the Accounts Payable procedures.
- Ensuring that all invoices are matched for payment in a timely manner observing the agreed terms of payment, seeking approval from purchasing dept. of any invoice discrepancies for those invoices where Purchase Orders are issued.
- Interact with vendors and internal customers to ensure timely and accurate processing and payment of invoices
- Responding to high priority and/or complex internal customers and vendors requests to ensure that requests are handled promptly, correctly, and appropriately.
- Ensure coverage and oversee load balancing activities based on volume received at any given day to ensure that turn-around-times are consistently met, and overtime is effectively managed.
- Distributes procedural updates and processing guidelines to team members.
- Meet the pre-established Key results area for the team.
- Complete month-end duties as assigned.
- Perform special projects and duties as required.
- Assist newly hired employees via one-on-one training
Accounting Assistant / Accounts Payable
Industry:
Human Resources Management / Consulting
Employment Period:
November 2010 to October 2011 (11 Months)
Duties and Responsibilities:
- Checks completeness and accuracy of documents to be processed for payments (PCF Replenishment, Utilities, Insurance, and other trade and non-trade suppliers).Verify that transactions comply with financial policies and procedures
- Prepare batches of invoices for data entry. Data enter invoices for payment.
- Process backup reports after data entry
- Reconciliation of intercompany and clearing accounts. Assist in month end closing
- Monitors, reconciles, and validates rebates received from trade suppliers.
- Maintains Cash Flow Projection, payment Schedule and handles remittances of withholding taxes
- Perform other duties and responsibilities from time to time
Accounting Assistant / Accounts Payable
Industry:
Human Resources Management / Consulting
Employment Period:
January 2010 to September 2010 (8 Months)
Duties and Responsibilities:
- Ensures daily downloading of Sales Reports, Petty cash Expense Reports and Daily Collections Reports from branches.
- Checks completeness and accuracy of documents to be processed for payments (PCF Replenishment, Utilities, Insurance, and other trade and non-trade suppliers).
- Coordinates with branches for any exceptions and follow-ups of billings.
- Prepares journal voucher.
- Endorses the JV to Accounting Supervisors for checking.
- Reconciliation of intercompany and clearing accounts.
- Monitor, reconciles, and validates rebates received from trade suppliers.
- Perform other duties and responsibilities from time to time.
- Ensures that all documents are properly filed.
Education History
Field of Study:
Major:
Management
Graduation Date:
January 2, 2009
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
March 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Effective Business Writing and Email Etiquette
Graduation Date:
February 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
General Ledger and Accounts Payable
Graduation Date:
January 2, 2012
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Finance/Accountancy/Banking
Major:
Accounting Management
Graduation Date:
March 1, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Accounts Payable ManagementCash Disbursement
INTERMEDIATE ★★
-
Customer SupportBank Reconciliation
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14246019158
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $7.68/hr
Jayson
Candidate ID: 481406
ADVANCED
-
Administrative Support...
INTERMEDIATE
-
Customer Service...
Median Rate
$7.68
$8.40
if $1 = PHP52
$9.80
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.68 per hour or $USD 1331.52 per month
Remote Staff Recruiter Comments
- Jayson has been working for 12 years as Customer Service Representative, Technical Support, Team Lead, and Verification and Fraud Analyst within BPO and Financial Services industry.
- He has supported clients from Australia and US
- He supported the following tasks:
- Creating Reports
- Data Entry
- Customer Handling
- Technical Support
- Email Management
- Calendar Management
- Order Processing
- Fraud Investigation and analysis
- Admin task
- He also has experience with scheduling technicians who provide service for faulty internet cable, alarm systems, and solar panels
- He also monitors technician status and provides feedback to customers
- He is adept at using tools and applications like:
- Freshdesk
- Zendesk
- AOL (eCommerce platform)
- Microsoft Office (PowerPoint, Excel)
- Google Sheet
- Jira
- He can start immediately. He is amenable to working the day shift but can also consider night shift for any full-time position.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Jayson is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Jayson plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
VERIFICATION AND FRAUD ANALYST
Industry:
Banking / Financial Services
Employment Period:
March 2021 to December 2022 (21 Months)
Duties and Responsibilities:
- Handles new applications for crypto user
- Investigates Fraudulent and suspicious activity
- Verifying client credentials through legal documents provided
- Provides email support to clients that need assistance
TEAM LEADER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2019 to November 2020 (17 Months)
Duties and Responsibilities:
- Handling Team’s Performance and Monthly Review
- Processing orders for back office
- Report to the client directly through email, chat and video calls
- Process improvement for the client
- Performing Fraud Investigation and analysis
TECHNICAL SUPPORT REPRESENTATIVE / CASE MANAGER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2016 to May 2019 (38 Months)
Duties and Responsibilities:
- Handles complaints, orders, billing issues and activations.
- Performs troubleshooting for NBN BROADBAND, ADSL, CABLE AND WIRELESS including email issues
- Creates report and handles back of house high level of escalation process.
VOLUNTEER INSTRUCTOR
Industry:
Healthcare / Medical
Employment Period:
October 2004 to February 2007 (28 Months)
Duties and Responsibilities:
- Provide basic life support and standard first aid training and seminars for medical practitioners and rescuers nationwide
- Response to disaster preparedness and rescue
TEAM LEADER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2010 to August 2011 (12 Months)
Duties and Responsibilities:
- Creates daily, weekly and monthly report
- Handles back of-house high-level of escalation process.
- Training newbies in the team
- Assisting/helping agents if there are lot of workload in our daily task
- Making sure that there’s no pending task left before the end of the shift
TEAM LEADER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2011 to February 2015 (41 Months)
Duties and Responsibilities:
- Creates daily, weekly and monthly report
- Handles back-of-house high-level of escalation process
- Training newbies in the team
- Assisting/helping agents if there are lot of workload in our daily task
- Making sure that there’s no pending task left before the end of the shift
FRYMAN
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
June 2003 to October 2003 (4 Months)
Duties and Responsibilities:
-
Cooking and Food Preparation: Operate fryers to cook fried menu items, such as French fries, chicken, and other fried products, according to company standards. Ensure that food is cooked to the proper temperature and meets quality standards.
-
Food Safety and Hygiene: Follow food safety protocols, including proper handling, storage, and preparation of ingredients. Maintain cleanliness and sanitation of the fryer area, utensils, and equipment.
-
Inventory Management: Monitor inventory levels of raw materials like oil, breading, and frozen products. Inform supervisors of any shortages or replenishment needs.
-
Quality Control: Regularly check the appearance, taste, and texture of cooked products to ensure they meet company guidelines. Discard any items that do not meet quality standards.
-
Time Management: Ensure orders are prepared quickly and efficiently to meet customer demand, especially during peak hours. Coordinate with other kitchen staff to maintain smooth workflow.
-
Customer Service Support: Assist in packing or serving fried products when needed, ensuring timely delivery to customers.
-
Equipment Maintenance: Perform routine checks on fryers and other kitchen equipment, reporting any malfunctions to the manager. Replace oil in fryers as per schedule to maintain food quality.
-
Team Collaboration: Work closely with other team members to ensure overall kitchen operations run smoothly. Support other roles in the kitchen during high-demand periods or when staff is short-handed.
DATA ENCODER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2007 to July 2010 (41 Months)
Duties and Responsibilities:
- Encodes customer details into the system
- Entering the Customer’s monthly subscription plan as well as the discounts, taxes and total amount of payment
- Entering Invoice numbers, date and amount in to the customer card to reflect into the system
- Making sure that all the details in the CRM are correct
- Adding notes to the Customer Card if needed so the Customer Support can answer any inquiries from the customer
- Updating payment details, adding due dates and updating the subscription of the customers
Scheduling Consultant
Industry:
Environment / Health / Safety
Employment Period:
August 2023 to September 2024 (12 Months)
Duties and Responsibilities:
The main duties and responsibilities of the Scheduling Consultant are:
- Making outbound calls to existing clients.
- Working within a CRM database to book/schedule jobs based on technician availability/accreditation and appropriate zoning.
- Work in a fast-paced capacity to correct real-time issues.
- General administration tasks as required.
- Ad hoc activities as requested by the Team Leader.
Education History
Field of Study:
Education/Teaching/Training
Major:
INDUSTRIAL ARTS
Graduation Date:
January 2, 2006
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 2, 1999
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 2, 1994
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support
INTERMEDIATE ★★
-
Customer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 61.84, Upload: 53.18
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: AMD Ryzen 5 5600G with Radeon Vega Mobile Gfx
- Operating System: Windows 10
All-inclusive Rate: USD $8.90/hr
Edmy
Candidate ID: 481357
ADVANCED
-
Insurance Consulting, Contact Verification, Customer Handling...
INTERMEDIATE
-
Insurance Consulting, Customer Relations, Customer Service...
Median Rate
$8.90
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.90 per hour or $USD 1542.73 per month
Remote Staff Recruiter Comments
- She has been in the BPO industry for 6 years and started working as a Virtual Assistant in 2020 catering to clients in the US within the medical services.
- and supported the following tasks:
- Medical Insurance and claims verification
- Invoices and claims
- Inbound and Outbound call
- Customer Handling
- Email Management
- other Admin tasks
- She is proficient with the EMR system, Microsoft Office (Excel, Word, and PowerPoint), and Google Apps.
- She can start as soon as possible for any full-time position preferably for a graveyard shift but can also consider the day shift.
Strongest Behaviors
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
Behavioral Summary
This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Edmy Maiden is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2014 to January 2017 (36 Months)
Duties and Responsibilities:
- Our primary task was to answer calls from people who would want to book a hotel reservation and make it easier for them to find good hotels if they have nothing in mind yet.
- Each booked reservation is also considered a sale for us
ACCOUNTS RECEIVABLE SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
January 2021 to January 2022 (12 Months)
Duties and Responsibilities:
- I have been doing insurance verification, Our primary task was to answer patient calls claims and prior authorization inquiries for a who needed prescription refills.
- We refill their DME provider.
- We use portals and we also medications after checking thoroughly that call insurances regarding specific they are eligible for one. questions.
- I am also trained to use EMR tools.
INSURANCE VERIFICATION SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
January 2020 to January 2021 (12 Months)
Duties and Responsibilities:
- Our primary task was to verify patients'
- Our primary task was to answer calls from benefits and eligibility for
- Durable Medical people who would want to book a hotel Equipments.
- We use portals and also make reservation and make it easier for them to find calls to insurances to verify the said benefits. good hotels if they have nothing in mind yet. We also call patients to get the updated
- Each booked reservation is also considered a insurance information if needed. sale for us.
BEHAVIORAL HEALTH CUSTOMER CARE
Industry:
Healthcare / Medical
Employment Period:
January 2017 to January 2020 (36 Months)
Duties and Responsibilities:
- Our primary task was to answer provider calls inquiring about patients' benefits, eligibility and claims information.
- These are patients that suffer from mental health and substance abuse.
- We locate the information needed by the providers for them to service these patients.
Education History
Field of Study:
Psychology
Major:
Psychology
Graduation Date:
January 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 2, 2020
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Insurance ConsultingContact VerificationCustomer Handling
INTERMEDIATE ★★
-
Insurance ConsultingCustomer RelationsCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: Download:44.91, Upload:48.21
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.71/hr
Regine
Candidate ID: 481167
ADVANCED
-
Administrative Support, Email Support, Call Handling, Cold Calling...
INTERMEDIATE
-
Invoicing, Payroll Processing...
Median Rate
$8.71
$9.63
if $1 = PHP52
$11.39
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.71 per hour or $USD 755.12 per month
Full Time: $USD 8.71 per hour or $USD 1510.24 per month
Remote Staff Recruiter Comments
- She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada
- She is a graduate of Computer Engineering
- She has been responsible for numerous administrative tasks which includes
- Customer Correspondence
- Email and Phone Support
- Database Management
- eCommerce Management
- Invoicing
- Creating Quotation
- Inventory Management
- Purchasing
- Graphic Designing using Photoshop and Canva
- Product Listing and Product Research
- Appointment Setting and Client Reservations
- Data Entry
- When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
- She has also experience with HTML
- She is a confident user of the following tools/platform
- Salesforce
- HubSpot
- Zendesk
- Active Campaign
- Slack
- QuickBooks
- Canva
- Amazon
- eBay
- Shopify
- Google Workspace
- Inkscape
- MS Application (Excel, Document and Presentation)
Strongest Behaviors
- Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
- Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
- This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
- Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Email Support Associate (Lazada Malaysia)
Industry:
Retail / Merchandise
Employment Period:
August 2014 to July 2015 (11 Months)
Duties and Responsibilities:
- Provided customer support thru Email and live chats
- Responds to queries about the product
- Help customers with their complaints Place orders for customers Process returns
System Engineer
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
August 2015 to October 2015 (2 Months)
Duties and Responsibilities:
- Provides technical support to different clients
- Installing, configuring, and maintaining devices
- Application software
- System Management
- Assessing systems determining problems and providing solutions
General Virtual Assistant/Freelancer
Industry:
Others
Employment Period:
October 2015 to February 2023 (88 Months)
Duties and Responsibilities:
- Specialized in E-Commerce (Amazon, eBay, and Shopify)
- Basic tasks of an Executive Assistant Administrative Tasks
- Customer Service Support
- Provide basic and advanced support to client
General Virtual Assistant
Industry:
Education
Employment Period:
February 2023 to October 2023 (8 Months)
Duties and Responsibilities:
- Handle product orders, creating contract for orders, invoicing, software products (mathematics)
- Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
- Writing scripts for internal and external user support
- Create supporting articles and build their knowledge base
- Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
- Handle customer service and email support
- Answering few incoming calls and phone calls regarding payment updates from clients
- CRM (SuiteCRM) Management
- Documenting of the processes to be used for future training purposes
- Manipulating images in a tool like inkscape,
- Writing end-user help for our bespoke software systems
- Creating content inside our bespoke software systems
Education History
Field of Study:
Engineering (Computer/Telecommunication)
Major:
Computer Engineering
Graduation Date:
October 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,
INTERMEDIATE ★★
-
InvoicingPayroll Processing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $10.31/hr
Joesef
Candidate ID: 481087
ADVANCED
-
Graphic Design, Graphics, Illustration, Vector illustration...
INTERMEDIATE
-
Adobe InDesign...
Median Rate
$10.31
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.31 per hour or $USD 893.22 per month
Full Time: $USD 10.31 per hour or $USD 1786.44 per month
Remote Staff Recruiter Comments
Joesef is an experienced Graphic Designer with 15 years of professional creative experience, specializing in apparel design, merchandise graphics, brand layouts, and marketing collaterals. Skilled in both corporate and freelance settings, with a strong background designing for Australian apparel companies, sports leagues, and various international clients. Adept at transforming concepts into polished visual outputs while ensuring factory specifications and brand consistency are met. Offers advanced expertise in Adobe Creative Suite, freehand illustration, and 3D visual design. Reliable, fast-paced, detail-oriented, and capable of delivering high-quality designs in deadline-driven environments.
Skills
Core Graphic Design Skills
-
Apparel & Merchandise Design
-
T-shirt, Jersey & Sportswear Layout
-
Brand Marketing Materials
-
Print-Ready File Preparation
-
Magazine & Book Cover Layout
-
Website Static & Parallax Layout Design (Design only)
-
Adobe Photoshop
-
Adobe Illustrator
-
Adobe InDesign
-
CorelDRAW (previous experience)
-
Procreate (Freehand Drawing & Cartoon Illustration)
-
3D Design Basics (for activations & marketing displays)
-
Client Communication (AU, US, EU, Middle East)
-
Freelance Project Management
-
Production/Factory Specification Compliance
-
Creative Concepting & Visual Storytelling
-
Remote Work & Productivity Tools
Graphic Designer – Various Apparel & Merchandising Clients (Australia & International)
Apparel & Merchandising | Freelance & Corporate | Almost 4 Years Total
Created apparel concepts such as jerseys, shirts, bandanas, and merchandise items for multiple Australia-based clients, including companies catering to the National Basketball League (NBL). Designed custom apparel based on client briefs, recreated artworks, prepared print-ready files, and ensured templates aligned with factory specifications. Delivered high-quality graphics for mugs, shirts, and customized merchandise through Upwork clients from the US, Australia, and Saudi Arabia.
Graphic Designer – Kinetic Innovative Staffing (Philippines) | Present Role
Supports a merchandising company serving apparel-related clients. Responsible for designing marketing materials, apparel concepts, and production-ready artwork for multiple brands. Uses Adobe Creative Suite and Procreate for both digital layouts and freehand illustrations.
Apparel Designer – Aquar BPO / First Ever (Australia)
Created sports apparel designs including jerseys, shirts, and promotional materials for the National Basketball League. Worked in a fast-paced environment requiring strict adherence to deadlines and specifications. Collaborated closely with production teams to ensure artwork accuracy for manufacturing.
Marketing/Publishing Designer – Microsourcing Philippines (Finland-based Client)
Designed magazines, book covers, event materials, and other marketing collaterals for a Finland-based marketing management company. Specialized in Adobe InDesign for complex layout work and delivered print-ready publications and event assets.
Senior Graphic Designer – Happy Head (Philippines)
Worked on 3D visual designs, clothing layouts (bandanas, apparel patterns), and marketing collateral. Created designs for events and brand activations, applying intermediate 3D concepts alongside traditional graphic workflows.
Graphic Designer – Wildfire Incorporated (Philippines)
Produced 3D artwork, brochures, event marketing materials, and digital layouts for various campaigns. Collaborated with internal teams on visual concepts for large-scale activations and brand events.
Graphic Designer – Alexander Designs (PLDT Affiliate)
2010–2012
First professional role involving layout creation for PLDT’s quick application forms, email blasts, and other marketing materials. Utilized Adobe Photoshop, Illustrator, InDesign, and CorelDRAW for print preparation and design formatting for partner printing companies.
He can start as early as 1st week of January 2026 and is amenable to a full-time arrangement.
- He has 13 years of working experience as Graphic Designer for fashion, retail, outsourcing, and BPO companies
- He has experience working with different creative tasks such as
- Creating layout designs for apparel shirts
- Doing character designs and illustrations
- Designing 3D design for visual store layout
- Creating print and digital materials like brochures, invitations, user manuals, banners, and other marketing materials
- Designing infographics and social media ads
- Developing branding designs
- Designing websites for eCommerce stores in Amazon
- He had already worked with clients in the US, Japan, and Dubai
- He is a confident user of the following tools
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Procreate
- Sketch Up
- He can start as soon as possible
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Joesef Moses has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
The Signal Group / Graphic Designer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2023 to August 2025 (25 Months)
Duties and Responsibilities:
- Responsible for conceptualizing and finalizing designs based on clients desired merchandise products.
FREELANCE
Industry:
Others
Employment Period:
May 2021 to July 2021 (2 Months)
Duties and Responsibilities:
- Responsible for creating and conceptualizing website layout, logo design, freehand to digital design, apparel designing and also a tattoo artist.
Graphic Designer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
March 2023 to March 2023 (0 Months)
Duties and Responsibilities:
- Responsible for conceptualizing and finalizing 3D and layout designs for the clients.
Senior Graphic Apparel Designer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2022 to October 2022 (5 Months)
Duties and Responsibilities:
- Responsible for conceptualizing and finalizing designs for Champion Teamware.
FREELANCE
Industry:
Others
Employment Period:
November 2014 to January 2018 (38 Months)
Duties and Responsibilities:
- Responsible for creating and conceptualizing website layout, logo design, freehand to digital design, apparel designing and also a tattoo artist.
Senior Graphic / Apparel Designer
Industry:
Apparel
Employment Period:
April 2021 to July 2021 (3 Months)
Duties and Responsibilities:
- Responsible for creating and conceptualizing design for the shirts and sell it on Amazon.
Management Event Senior Graphic Designer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2018 to December 2018 (11 Months)
Duties and Responsibilities:
- Responsible for layouting Online Invitaions, Magazine, Folders, Banners and other marketing materials that need by the company for their clients
Web Layout Graphic Designer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2014 to November 2014 (10 Months)
Duties and Responsibilities:
- Resposible for layouting the website from our clients all over the world.
Senior Graphic Artist / Storyboard Illustrator / Creatives
Industry:
Arts / Design / Fashion
Employment Period:
December 2012 to January 2013 (1 Months)
Duties and Responsibilities:
Senior Graphic Layout Artist Project Based
Industry:
Retail / Merchandise
Employment Period:
February 2013 to March 2013 (1 Months)
Duties and Responsibilities:
- Resposible for creating 3D graphics using Google skethup for mall mall standees and designing the hangtags and other layout designs for their clothing brand.
Senior Graphic Artist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2010 to January 2012 (23 Months)
Duties and Responsibilities:
- Responsible for creating QAF’s (Quick application forms), Folders, User Manual, Brochures, Email-blasts, and other marketing materials.
Education History
Field of Study:
Art/Design/Creative Multimedia
Major:
Advertising
Graduation Date:
March 6, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Graphic Design, Graphics, Illustration, Vector illustration, Sketching, Adobe Photoshop, Adobe Illustrator, Adobe InDesign,
INTERMEDIATE ★★
-
Adobe InDesign
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: 191.09 mbps download; 136.95 mbps upload
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Mac Book Pro
- Processor: M3
- Operating System: MacOS X
All-inclusive Rate: USD $7.03/hr
MIGUEL
Candidate ID: 480998
ADVANCED
-
Sales, B2B Lead Generation, Digital Marketing...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Miguel has been working for more than 4 years as Customer Service Representative, Back-Office Support and Purchasing Manager.
- He graduated with a Degree in Bachelor of Science in Aircraft Electronics Technology.
- His expertise includes the following:
- Admin Support
- Lead Generation
- Marketing
- Upselling
- back end support for sales and marketing operations
- Crypto Currency trading
- Exposed to the following tools and applications:
- Monday.com
- Slack
- Ring Central
- Citrix
- Asana
- He can start immediately. For full-time or part-time position.
Predictive Index Behavioral Profile- Adapter
https://www.predictiveindex.com/reference-profile/adapter/
Strongest Behaviors
- Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
- Teaches and shares; generally interested in working collaboratively with others to help out.
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
Behavioral Summary
This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Miguel is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Purchasing Manager
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
July 2022 to December 2022 (5 Months)
Duties and Responsibilities:
- Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
- Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
- Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions
Customer Service/ Sales / Technical Support and Billing
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2018 to June 2020 (18 Months)
Duties and Responsibilities:
- Addressed the telecommunications product needs of business owners.
- Promoted additional products to meet various business requirements.
- Provided Operations Support and Training Assistance.
Business Development Executive
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2023 to January 2025 (24 Months)
Duties and Responsibilities:
- Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
- Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
- Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.
Business Development Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2025 to Present
Duties and Responsibilities:
- Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
- Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
- Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.
Education History
Field of Study:
Airline Operation/Airport Management
Major:
AIRCRAFT ELECTRONICS TECHNOLOGY
Graduation Date:
January 2, 2022
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Sales, B2B Lead Generation, Digital Marketing,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download:93.27, Upload: 94.25
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: Intel Core i3
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.
- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.
