Feb 08

Hiring Offshore Doesn’t Fail—Handoffs Do

Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.

Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.

In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.

Why does this happen, and what can be done about it?

The Offshore Blame Game (And Why It’s Wrong)

Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.

However, this is not entirely their fault.

“They Didn’t Get It” Isn’t the Whole Story

Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.

More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.

For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”

Output Gaps Often Reflect Input Gaps

There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.

Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.

Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.

What’s Often Missing in the Handoff

Delegation is one of the most crucial parts of a new employee’s first few days.

Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:

  • No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
  • No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
  • Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.

3 Offshore Handoff Personas That Sabotage Success

Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?

Here are some examples.

#1. The Micromanager Who Won’t Let Go

Some managers fear that an offshore hire will disrupt their well-established processes.

As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.

Illustration:

Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.

Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.

Candidates:

606

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Kent

Candidate ID: 800765

Web Development WordPress Developers Web Designers

ADVANCED

    WordPress Development, Elementor, JavaScript, Web Development...

INTERMEDIATE

    English Language, CSS, HTML, Zoho...

Median Rate

$3.75

$3.75

if $1 = PHP52

$3.75

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 3.75 per hour or $USD 649.25 per month

Remote Staff Recruiter Comments

Kent Matthew Dagumanpan is an accomplished Web Developer and Graphic Artist with over five years of dedicated expertise in custom WordPress development, web optimization, and front-end design. He combines technical depth in PHP, JavaScript, and custom plugin development with strong design capabilities to deliver responsive, high-performing websites and landing pages for international clients. Known for his methodical approach to speed optimization and technical troubleshooting, he is fully prepared to provide scalable, end-to-end web support for growing businesses.

Work Experience & Industry Exposure

  • Possesses over 5 years of professional web development and maintenance experience, alongside background in freelance graphic design dating back to 2018.

  • Extensive exposure working across international markets, including digital marketing agencies, dental and healthcare practices in the United States, and professional business clients in the Netherlands.

  • Core experience includes:

    • Full website and landing page development, custom coding, and theme styling

    • Utilizing page builders (Elementor) in combination with hardcoded customizations (PHP, JavaScript, CSS)

    • Developing custom WordPress plugins to address specific functional requirements

    • On-page, technical, and local SEO implementation to enhance search visibility

    • Creating website graphic assets, branding elements, logos, and promotional designs using industry-standard design tools

Career Highlights & Relevant Projects

  • Successfully developed, launched, and continuously maintained live, production-grade WordPress sites for North American dental clinics and European service firms.

  • Implemented structured performance optimization protocols, systematically diagnosing slow-loading sites through plugin audits, image compression, hero section Largest Contentful Paint (LCP) adjustments, disabling unnecessary lazy loading on above-the-fold assets, and server/hosting configuration reviews.

  • Built custom plugins and tailored code modules from scratch to fulfill unique client site functionalities without introducing performance-degrading dependencies.

Skill Proficiency & Tech / Software Proficiency

  • CMS & Builders: WordPress (5+ years, Expert level), Elementor

  • Web Technologies & Languages: PHP, JavaScript, CSS, HTML, Custom Plugin Development

  • Optimization & Performance: Technical SEO, On-Page SEO, Speed & Performance Optimization (LCP optimization, image compression, script/plugin management)

  • Design Tools: Adobe Photoshop, Adobe Illustrator

  • Key Competencies: Mobile Responsiveness, Cross-Browser Compatibility, Web Troubleshooting & Diagnostics, UI/UX Layout Design

Work Availability & Schedule Specifics

  • Availability: Prioritizing full-time placement (with openness to part-time or project-based), ready to wrap up current project-based deliverables and fully commit upon hire.

  • Shift Preference: Fully flexible across time zones; adaptable to fixed or shifting day, mid, or night schedules provided the working hours are clearly structured.

Employment History

Web Designer and Developer

Industry:

Healthcare / Medical

Employment Period:

June 2024 to June 2026 (24 Months)

Duties and Responsibilities:

Built and customized responsive WordPress websites for business clients using Elementor and theme/template customization. ● Implemented contact forms, SMTP email integration, and website configuration to support client inquiries and lead generation. ● Applied on-page SEO practices, mobile responsiveness, usability improvements, and website performance optimization. ● Collaborated in a remote agency workflow to deliver clean, professional, and user-friendly websites based on client requirements.

Web Developer and Designer (part-time)

Industry:

Computer / Information Technology (Software)

Employment Period:

March 2024 to July 2026 (27 Months)

Duties and Responsibilities:

Build and maintain responsive, high-converting WordPress websites using Elementor, from concept and design through launch. ● Create custom visual elements, optimize sites for speed, responsiveness, and SEO, and handle updates, troubleshooting, and design consistency.

Web Designer and Developer

Industry:

Heavy Industrial / Machinery / Equipment

Employment Period:

December 2019 to March 2023 (39 Months)

Duties and Responsibilities:

● Created responsive WordPress websites and landing pages focused on usability, speed, SEO best practices, and functionality. ● Customized website layouts, improved design consistency, and supported website updates and troubleshooting tasks. ● Worked with website content, page structure, and front-end adjustments to improve user experience across devices.

Freelance Web Developer and Designer

Industry:

Computer / Information Technology (Software)

Employment Period:

December 2017 to July 2026 (102 Months)

Duties and Responsibilities:

● Provided website, web system, and graphic design services for business and individual clients. ● Designed logos, social media graphics, marketing materials, and web layouts using Adobe Photoshop and related design tools. ● Delivered client-focused digital solutions by combining web development, design, communication, and problem-solving skills. SELECTED PROJECT HIGHLIGHTS • Built WordPress websites for international business clients, including Netherlands-based agency projects. • Created responsive landing pages designed for lead generation, mobile usability, and professional presentation. • Developed PHP/MySQL-based web systems for academic and business use, including reporting and data management features. • Designed brand and marketing assets such as logos, social media graphics, posters, and website visuals.

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Graduation Date:

June 3, 2024

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    WordPress Development, Elementor, JavaScript, Web Development, SEO Tools,

INTERMEDIATE ★★

    English LanguageCSSHTMLZohoSMTP

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/19867989247
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer Aspire 5
  • Processor: Intel Core i5-1135G7
  • Operating System: Windows 11

All-inclusive Rate: USD $11.24/hr

Venus

Candidate ID: 791239

Administrative Legal Staff

ADVANCED

    Account Management, Insurance Consulting, Customer Support, CRM...

INTERMEDIATE

    Inbound Calls, Outbound Calling, Microsoft Office, Legal Documenting...

Median Rate

$11.24

$12.62

if $1 = PHP52

$15.28

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.24 per hour or $USD 974.45 per month

Full Time: $USD 11.24 per hour or $USD 1948.91 per month

Remote Staff Recruiter Comments

  • Venus is an experienced Operations and Claims Specialist with over 7 years of professional experience across the insurance and legal sectors.
  • She has a proven track record of managing high-volume claims and case workflows with a consistent accuracy rate of 95-98%.
  • Her background highlights a strong ability to streamline processes, reduce turnaround times, and maintain meticulous compliance with regulatory and legal requirements.
  • She is recognized for her exceptional attention to detail, proactive problem-solving, and capability to provide reliable, high-accountability support in fast-paced environments.
  • Throughout her career, she has supported international clients across the US and Australia, demonstrating versatility in the following areas:
    • Legal Operations & Case Coordination: Well-versed in client onboarding, case setup, legal calendar management (court dates and filings), and drafting legal documents such as motions, notices, and correspondence.
    • Claims Management: Experienced in processing and managing high-volume motor, medical, travel, and life insurance claims from intake through to settlement.
    • Compliance & Process Improvement: Skilled in supporting compliance audits with zero major discrepancies and developing SOPs to optimize internal firm workflows.
    • Billing & Stakeholder Coordination: Proficient in reviewing invoices to minimize discrepancies, filing insurance liens, and coordinating directly with courts, opposing counsel, healthcare providers, and insurance brokers.
  • Successfully processed over 50 claims per week while maintaining a 95-98% quality accuracy standard.
  • Optimized documentation flow and communication processes, which effectively reduced claims turnaround times.
  • Maintained legal calendars with zero missed schedules and supported compliance audits with zero major discrepancies.
  • Tech & Tools Proficiency:
    • CRM & Case Management: MyCase
    • Financial Software: QuickBooks Online (Certified)
    • Core Skills: Email Management, Dispute Resolution, and HIPAA Compliance Standards
  • Education & Certifications:
    • Bachelor of Science in Business Administration, Major in Marketing Management
    • QuickBooks Online Certification
    • Insurance Claims Fundamentals Certification

Employment History

Legal Assistant

Industry:

Law / Legal

Employment Period:

March 2025 to June 2026 (15 Months)

Duties and Responsibilities:

  • Case Management: Orchestrate the full lifecycle of client matters in MyCase, from processing retainer agreements to scheduling court appearances and payment deadlines.
  • Legal Drafting: Drafted and reviewed legal documents (motions, notices, correspondence), ensuring accuracy and reducing revision cycles for attorneys 
  • Discovery & Coordination: Streamlined discovery document organization, improving retrieval speed and supporting faster case preparation
  • Operational Excellence: Developed and implemented Standard Operating Procedures (SOPs) to enhance firm efficiency and workflow consistency. 
  • Intake & Lead Qualification: Qualified and converted inbound leads through structured intake screening, improving case acceptance efficiency and reducing attorney review time

Assessment Support Officer (AU)

Industry:

Insurance

Employment Period:

November 2023 to November 2024 (11 Months)

Duties and Responsibilities:

  • Managed all administrative aspects of motor claims, ensuring timely and accurate processing of documents such as vehicle logs, insurance papers, and accident reports.
  • Collaborated with brokers to initiate and set up motor claims for vehicle assessment.
  • Gathered and entered data into systems for unbiased repair assessments. 
  • Coordinated with clients and repairers to send repair authorities and approvals across Australia. 
  • Oversaw invoice management and billing, reviewing invoices for payment recommendations

Legal Assistant / Document Retrieval Specialist

Industry:

Law / Legal

Employment Period:

October 2022 to November 2023 (13 Months)

Duties and Responsibilities:

Reviewed medical and billing records for active cases, ensuring timely updates on treatment and payment status.
Retrieved critical documents (police reports, medical bills) from clients, providers, and insurers to support claims.
Filed insurance liens with insurers and providers, protecting client settlement rights. Data Entry Portal Management (Casepeer)

Claims Officer

Industry:

Insurance

Employment Period:

September 2021 to September 2022 (11 Months)

Duties and Responsibilities:

  • Managed medical, travel, and life insurance claims from intake through settlement, ensuring adherence to policy terms. 
  • Submitted claims and appeals to insurers, reducing average turnaround time by streamlining documentation.
  • Maintained accurate records, ensuring compliance with audit and regulatory standards.

Claims Officer

Industry:

Insurance

Employment Period:

December 2017 to November 2020 (34 Months)

Duties and Responsibilities:

  • Processed high-volume inbound claims documentation with 95% accuracy. 
  • Collaborated with insurers and clients to resolve disputes, improving claim resolution time. 
  • Supported compliance audits by ensuring claim documentation met regulatory requirements.

Customer Relations & Reservationist

Industry:

Telecommunication

Employment Period:

May 2015 to December 2017 (31 Months)

Duties and Responsibilities:

  •  I am cross trained for 3 segments in our project: Customer relations, Reservationist, Conference coordinator
  • Provides exceptional support to Verizon Conference and Collaboration Services customers –external and internal through timely customer follow up to product, services and billing related concerns and inquiries.
  • Coordinate with cross-functional resources to determine root cause, promote corrective action and restore customer confidence, turning negative experience into opportunities for improvement and ultimately customer satisfactions 
  • Troubleshoot and handles escalated service issues Educate customers on additional conference services. These objectives are accomplished through the following:
    • Inbound and Outbound customer contact
    • Documentation of incidents through the CCTS platform -Issuance of credits/debits through Verizon Enterprise CRM
    • Chat support through AIMS platform
  • Tasks includes managing ICI, UOTM and ETMS tickets. 
  • Analysis of call detail records and conference details

Sales /Customer/Technical Support

Industry:

Telecommunication

Employment Period:

February 2010 to March 2015 (61 Months)

Duties and Responsibilities:

  • Takes inbound and outbound calls for all customers concern from general information to troubleshooting, billing and difficult issues and complaints
  • Handles customers’ billing concerns like disputes, inquiries, bill explanations, adjustments, payments and payment arrangements.
  • My task also includes up selling, cross selling and resolution selling. Making sure all customers get to take full advantage and maximize the value of their money in getting all the products and services fit for them

Education History

Field of Study:

Marketing

Major:

Business Administration

Graduation Date:

March 31, 2019

Located In:

Philippines

License and Certification: :

Quickbooks Certified

Skills

ADVANCED ★★★

    Account Management, Insurance Consulting, Customer Support, CRM, Legal, Administrative Support, Email management, Data Entry, Written Communication,

INTERMEDIATE ★★

    Inbound CallsOutbound CallingMicrosoft OfficeLegal Documenting

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/19313480524
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: I5
  • Operating System: Windows 11

All-inclusive Rate: USD $3.75/hr

John

Candidate ID: 790208

Business Services Outbound Sales Specialists

ADVANCED

    Customer Relations, Real Estate, Cold Calling, Lead Generation...

INTERMEDIATE

    Outbound Sales, Lead Generation...

Median Rate

$3.75

$3.75

if $1 = PHP52

$3.75

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 3.75 per hour or $USD 649.28 per month

Remote Staff Recruiter Comments

Evaluation Comment

John is a highly experienced sales and customer service professional with over 12 years of hands-on experience across inside sales, lead generation, appointment setting, and customer support. He has extensive expertise in US-based operations, particularly within the real estate investment and wholesaling sector, as well as the contact center and business process outsourcing (BPO) industries. He demonstrates a strong focus on consultative, relationship-driven sales, customer retention, and proactive pipeline management.

1. Work Experience + Professional Licenses / Educational Background

  • Over 12 years of total work experience in customer service, sales outreach, lead generation, and appointment setting for global and US-based accounts.

  • Spent 4 years as a Real Estate Virtual Assistant and Inside Sales Specialist for a US property investment firm in the real estate wholesaling sector:

    • Managed high-volume inbound/outbound lead qualification, cold outreach, and follow-ups.

    • Assessed seller motivation, property conditions, and asking prices to negotiate wholesale property acquisitions.

  • Spent over 7 years across various customer support, lead generation, and technical support roles within the BPO and contact center industry:

    • Handled customer retention, dental insurance verification, and inbound/outbound sales campaigns.

  • Industry Experience: Real Estate & Property Investment, Business Process Outsourcing (BPO) / Contact Centers, Insurance Services, and Telecommunications.

2. Career Highlights / Relevant Projects

  • End-to-End Sales Pipeline Management: Consistently executed daily high-volume outreach campaigns (up to 1,500 contacts daily via SMS and cold calls), qualifying prospects through motivation analysis and managing property leads across Trello pipelines to deal closure under contract.

  • Consultative Sales & Retention: Successfully transitioned from transactional phone sales to consultative, problem-solving customer service and retention, achieving high conversion and customer satisfaction rates.

  • Operational Flexibility: Successfully transitioned from traditional BPO call center operations to a fully remote work-from-home setup, maintaining top performance and high reliability over multi-year engagements.

3. Skill Proficiency + Tech / Software Proficiency

  • Functional Skills: Inside Sales, Lead Qualification & Generation, Appointment Setting, Customer Service & Retention, Consultative Selling, Deal Negotiation, Property Valuation Assessment, and Inbound/Outbound Phone Operations.

  • Software & Tool Proficiency:

    • CRM & Pipeline Management: Trello, Smarter Contact, Launch Control, Deal Machine.

    • Time Tracking & Productivity: Hubstaff.

    • Communication & Collaboration: Slack, Microsoft Teams, Zoom.

    • Hardware Setup: Ryzen 5 processor, 64GB RAM, dual-monitor setup, 1TB storage, fiber internet connection, secondary backup laptop, and an uninterrupted power supply (UPS) power station.

4. Work Availability / Schedule Specifics

  • Availability: Available to start full-time by the end of the current month.

  • Schedule Preference: Flexible to work either day shift (Australian/AEST) or night shift (US hours) for full-time engagements.

  • Employment Type: Exclusively seeking permanent full-time roles under an independent contractor arrangement.

Employment History

OUTREACH SPECIALIST

Industry:

Employment Period:

November 2025 to June 2026 (7 Months)

Duties and Responsibilities:

Philippines 2311 • Qualify leads based on client criteria • Handle inbound and outbound calls • Send offers and consistently follow up with leads to ensure deal closure SKILLS • LAUNCH CONTROL - LAUNCH CAMPAIGN

Customer Service AND Client Relations

Industry:

Employment Period:

July 2023 to September 2025 (26 Months)

Duties and Responsibilities:

• Technical Support (Mobile, Applications, • Handled cold calling, texting, and appointment setting to connect with Internet) potential prospects and create new opportunities. • Dental & Insurance Consultant • Forward qualified and interested leads to the appropriate team members for seamless handovers. • Texting and Cold Calling • Accurately tagged and updated lead statuses (e.g., Nurture, Hot, • Appointment Setting & Data Mining Warm using CRM and google sheets). • Maintained proactive client communication to ensure satisfaction and • Insurance Processor promptly address concerns or changes. • Real Estate Manager • REVA GLOBAL - ACQUISITION SPECIALIST

Education History

Field of Study:

Education/Teaching/Training

Major:

BACHELOR OF SCIENCE MAJOR IN BUSINESS ADMINISTRATION

Graduation Date:

April 29, 2023

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Customer Relations, Real Estate, Cold Calling, Lead Generation, Inbound Sales,

INTERMEDIATE ★★

    Outbound SalesLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: N/A
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/19301762108
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: N/A
  • Processor: Ryzen 5
  • Operating System: N/A

All-inclusive Rate: USD $7.49/hr

April

Candidate ID: 790169

Administrative Appointment Setters Technical Support Specialists Back-Office Administrators

ADVANCED

    Email Support, Vendor Management, Chat Support, Client Relations...

INTERMEDIATE

    Data Analysis...

Median Rate

$7.49

$8.18

if $1 = PHP52

$9.51

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.49 per hour or $USD 649.51 per month

Full Time: $USD 7.49 per hour or $USD 1299.03 per month

Remote Staff Recruiter Comments

April is a proactive and detail-oriented operations professional with solid experience spanning lodging management, order fulfillment, e-commerce logistics, and customer service. She has demonstrated expertise in managing specialized crew lodging services for United States construction operations, as well as coordinating inventory, order processing, and carrier shipping for order fulfillment startups. Exhibiting strong adaptability, client-facing communication skills, and operational focus, she excels in cross-functional coordination, vendor relations, and digital customer support.

1. Work Experience + Professional Licenses / Educational Background

  • Possesses over 2 years of combined professional experience in lodging coordination, e-commerce logistics, vendor management, and customer service.

  • Spent 11 months as a Lodging Management Specialist for a United States-based hospitality startup, overseeing accommodation logistics and crew housing services for major construction projects in California.

  • Previously worked with an order fulfillment and logistics startup, managing inventory oversight, vendor coordination, and order processing for premium sports equipment.

  • Gained foundational experience in customer technical support and email/chat communications within the business process outsourcing (BPO) and customer service sectors.

  • Industry Experience: Hospitality & Lodging Services, E-Commerce Logistics & Order Fulfillment, Construction Support Services, and BPO / Customer Service.

2. Career Highlights / Relevant Projects

  • End-to-End Lodging & Inventory Coordination: Successfully managed lodging logistics for multiple construction teams across major project sites, ensuring high compliance with corporate travel and housing requirements.

  • Vendor & Carrier Operations Management: Directly liaised with major international sports brands for inventory alignment while managing shipping operations and carrier integrations with FedEx, UPS, and USPS.

  • Multichannel Customer Care: Streamlined customer inquiry workflows across email, SMS, and telephone channels to manage order tracking, resolve shipping delays, and maintain high satisfaction levels.

3. Skill Proficiency + Tech / Software Proficiency

  • Functional Skills: Lodging & Housing Coordination, Order Fulfillment & Inventory Management, Vendor Relations, Carrier Logistics (FedEx, UPS, USPS), Customer Service (Email, SMS, Voice), and Incident Resolution.

  • Software & Tool Proficiency:

    • Communication & Support Systems: Multichannel Helpdesk Tools, Email Management Systems, SMS Dispatch Portals.

    • Logistics & Carrier Tools: FedEx Shipping Portal, UPS CampusShip, USPS Tracking & Dispatch Systems.

    • Hardware Setup: Dedicated home office setup featuring an Asus TUF laptop (Intel i5 11th Gen processor, 8GB RAM), high-speed internet, and an off-site backup power and internet location.

4. Work Availability / Schedule Specifics

  • Availability: Available to start full-time immediately with no existing client commitments or notice period required.

  • Schedule Preference: Flexible to work day-shift or mid-shift hours (open to Australian AEST or international client schedules), with a preference for lodging management, logistics, or email-based operational roles.

Employment History

Account Manager My Crew Rooms

Industry:

Transportation / Logistics

Employment Period:

July 2025 to June 2026 (10 Months)

Duties and Responsibilities:

Managed end to end workforce lodging operations for clients including Mountain Cascade, St. Francis Electric, Odin Construction, GraniteRock, and Anvil Builders, supporting projects across multiple California based construction and infrastructure projects Supported workforce lodging operations across multiple project locations throughout California. Processed and tracked 50+ hotel reservations, extensions, room reductions, cancellations, and billing requests while maintaining lodging data accuracy.

Order Fulfillment AND Logistics Support Specialist

Industry:

Consumer Products / FMCG

Employment Period:

August 2023 to April 2025 (19 Months)

Duties and Responsibilities:

Coordinated order fulfillment for golf brands including Mizuno, Titleist, and Callaway. Managed order completion, shipment tracking, and post order support to ensure timely delivery. Handled logistics issues involving FedEx, UPS, and USPS, including shipment delays, tracking concerns, and delivery exceptions.

Travel Support Advisor

Industry:

Transportation / Logistics

Employment Period:

August 2020 to January 2023 (28 Months)

Duties and Responsibilities:

Managed high volume travel related inquiries covering itinerary changes, booking concerns, billing issues, and customer complaints. Investigated reservation discrepancies, itinerary modifications, refund requests, and booking related escalations in accordance with Booking.com policies and partner agreements. Provided professional customer support through phone, chat, and email while maintaining accurate case documentation.

Technical Support

Industry:

Telecommunication

Employment Period:

August 2017 to April 2020 (32 Months)

Duties and Responsibilities:

Provided technical support for Total Wireless under Verizon, handling phone related issues involving mobile data, MMS, SMS, data plans, and network coverage. Managed technical support inquiries and supervisory escalations while maintaining service quality and resolution accuracy.

Education History

Field of Study:

Major:

Accounting Technology Coursework

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Email Support, Vendor Management, Chat Support, Client Relations,

INTERMEDIATE ★★

    Data Analysis

Work at Home Capabilities:

  • Internet Bandwidth: N/A
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $8.43/hr

Mary

Candidate ID: 787869

Administrative Human Resources Personnels Back-Office Administrators

ADVANCED

    Scheduling, Calendar Management, Invoicing, Contract management...

INTERMEDIATE

    Compliance, Ad Posting, Resume Screening...

Median Rate

$8.43

$9.29

if $1 = PHP52

$10.96

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.43 per hour or $USD 730.75 per month

Full Time: $USD 8.43 per hour or $USD 1461.50 per month

Remote Staff Recruiter Comments

Kath is an experienced Talent Acquisition and Recruitment Operations professional with 5 years of experience supporting APAC, EMEA, and US hiring teams. She has consistently demonstrated strong capabilities in end-to-end interview coordination, onboarding operations, and stakeholder management across high-volume corporate environments. Her background in supervising recruitment coordination teams and optimizing administrative workflows makes her a highly capable professional for complex talent acquisition and human resources operations.

Work Experience & Educational Background

  • Mary Kathleen possesses 5 years of relevant work experience in recruitment operations, coordination, and administration.

  • She has developed her expertise by working within high-volume corporate environments across the enterprise recruitment outsourcing, workforce solutions, and healthcare support industries.

  • She holds a Bachelor of Science in Psychology from San Beda College Alabang, obtained in 2018.

  • Her previous responsibilities and areas of expertise include:

    • Coordinating interview scheduling and recruitment operations across multiple active, high-touch requisitions.

    • Managing onboarding documentation, due diligence processing, and pre-employment checks.

    • Generating offers and contracts for executive requisitions while ensuring compliance with local requirements.

    • Coordinating patient communication and administrative workflows in a fast-paced healthcare support setting.

Career Highlights / Relevant Projects

  • She successfully supervised a team of 11 recruitment coordinators, resulting in improved workflow coordination, better SLA adherence, and increased onboarding consistency.

  • She improved coordination workflows and onboarding efficiency by organizing documentation tracking systems, which successfully reduced onboarding follow-up delays and processing backlogs.

  • She actively managed recruitment escalations and stakeholder concerns while maintaining smooth hiring operations across multiple enterprise accounts.

  • She trained new coordinators on recruitment processes, scheduling standards, Applicant Tracking System (ATS) usage, and operational workflows.

  • She supported process improvement initiatives that effectively increased operational efficiency, data accuracy, and the overall candidate experience.

Skill Proficiency + Tech / Software Proficiency

  • She has advanced proficiency in utilizing industry-standard Applicant Tracking Systems (ATS) and HR platforms, specifically Workday, Taleo, iCIMS, and ServiceNow.

  • She is highly skilled in utilizing productivity and coordination tools, including Microsoft 365 (Outlook, Excel, Word, Teams), Google Workspace, Zoom, and Slack.

  • She efficiently manages workflow and coordination using GoodTime, shared calendars, and documentation management systems.

  • She actively leverages AI and productivity tools to enhance her administrative output, maintaining proficiency in ChatGPT, Gemini, Grammarly AI, and Microsoft Copilot.

  • Her core functional skills encompass executive calendar support, talent operations, compliance processing, team training, and reporting.

Employment History

Talent Acquisition Senior Coordinator

Industry:

Insurance

Employment Period:

May 2024 to July 2026 (26 Months)

Duties and Responsibilities:

  • Coordinate interview scheduling (in-person and virtual format) across the region.
  • Work with candidates at offer stage to collate, check and validate all personal details and documentation required for completion of due diligence, contract preparation and work pass application.
  • Collaborate with HR and third-party partner to ensure hiring process is completed in an efficient and effective manner.
  • Provide support in early careers screening and shortlisting activities.
  • Maintain a positive and engaging candidate and hiring manager experience.
  • Produce the regular internal careers newsletter and support with job posting administration.
  • Provides support on reporting and performance metrics.
  •  Support processing of recruitment invoices including set-up of supplier Purchase Orders and processing placement fee invoices
  • Make continuous improvement for recruiting administration/onboarding processes.

Onboarding Specialist

Industry:

Human Resources Management / Consulting

Employment Period:

September 2023 to December 2023 (3 Months)

Duties and Responsibilities:

  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Worked closely with new hire applicants, addressing questions and handling various concerns during onboarding processes.
  • Compile employee files, and collecting required digital or physical information to meet requirements.

Lead Specialist - Recruitment Administration

Industry:

Human Resources Management / Consulting

Employment Period:

February 2022 to September 2023 (18 Months)

Duties and Responsibilities:

  • Managed account specific administration activities for the following scope of services: CV capturing, requisition management, interview scheduling, helpdesk support, candidate checklist management, candidate care, onboarding, invoice admin, updating applicant tracking system, identity & address verification, and pre-employment screening.
  • Managing various adhoc administration activities to support the effective running of the recruitment process e.g updating Operations Manual or other process documentation.
  • Completing reports and trackers accurately up-to-date.
  • Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders.
  • Ensuring stakeholders and colleagues are continually appraised and updated on the relevant processes, including changes providing first line support for managing and resolving escalations.
  • Reviewing processes to identify areas of improvement.
  • Overseeing work allocation and reviewing accuracy of output to other Senior Recruitment Coordinators.

Recruitment Coordinator

Industry:

Human Resources Management / Consulting

Employment Period:

March 2021 to February 2022 (10 Months)

Duties and Responsibilities:

  • Managed interview scheduling for EMEA, US and APAC region through manual and automated platforms.
  • Skilled in resolving helpdesk queries through call, chat and email.
  • Experienced in job posting through internal and external job boards
  • Trained junior colleagues and new hires with various processes when necessary.
  • Assisted Lead Specialist with Compliance Audit for the team.
  • Prepared minutes of the meeting report for the team.
  • Managed ID-Verification for EMEA region.

Care Coordinator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to July 2020 (12 Months)

Duties and Responsibilities:

  • Partner with the recruiting team by proactively sourcing and pre-qualifying candidates based on a specific client need.
  • Generate candidate's interest through email blast, job posting, cold calling to ensure pipelines are actively supporting the client's needs and business growth.
  • Coordinating with candidates to schedule their interviews.
  • Pre-screening candidates for basic qualification
  • Handling end-to-end recruitment process.

Education History

Field of Study:

Psychology

Major:

AB

Graduation Date:

December 17, 2017

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Scheduling, Calendar Management, Invoicing, Contract management, Email management, Administrative Support, Training,

INTERMEDIATE ★★

    ComplianceAd PostingResume Screening

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $22.21/hr

Aries

Candidate ID: 784990

Automation Marketing Automation Specialists

ADVANCED

    Hubspot CRM, Gmail, DocuSign, CRM...

INTERMEDIATE

    Google APIs, Basecamp...

Median Rate

$22.21

$25.60

if $1 = PHP52

$32.16

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
US Pacific Standard Time Hawaii Standard Time Alaska Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 22.21 per hour or $USD 1924.90 per month

Full Time: $USD 22.21 per hour or $USD 3849.80 per month

Remote Staff Recruiter Comments

Aries is an experienced Sales and Marketing Automation Specialist and Virtual Assistant with over a decade of remote, freelance, and agency experience. After earning a professional title as a Registered Nurse, they transitioned back to their passion for marketing management, initiating a full-time freelancing career in 2016. Throughout their tenure, they have developed a strong expertise in managing customer relationship management (CRM) systems, complex workflows, cross-platform integrations, and digital marketing strategies. Their work history spans partnerships with digital marketing agencies, software-as-a-service (SaaS) companies, and specialized insurance marketing operations across the United States, Canada, Australia, and Asia.

They demonstrate significant competency in designing, building, and optimizing automated marketing campaigns, lead scoring models, sales pipelines, and automatic lead assignments. They possess extensive technical proficiency across a wide array of CRMs and database tools, specifically highlighting deep operational familiarity with platforms such as:

  • Pipedrive
  • GoHighLevel
  • ActiveCampaign
  • HubSpot
  • Salesforce
Furthermore, they are highly skilled in linking disparate software systems utilizing middleware tools like Zapier and Make. Their typical integration workflows involve connecting landing pages and lead magnets to CRMs, setting up error-handling notifications, and bridging tools like Airtable, Slack, Stripe, and calendar applications. They also possess experience in the ongoing execution and analysis of digital marketing strategies, including split-testing email subject lines through A/B testing to determine, isolate, and scale the highest-performing campaigns.

Employment History

Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2018 to January 2021 (30 Months)

Duties and Responsibilities:

  • Working as a lead generation specialist, administrative support and some in marketing stuff.
  • Working with social media channels like Facebook, Instagram and LinkedIn (prospecting, posting, commenting and management).
  • Daily Skype/Slack communication with the team to make sure everything is updated and organized.
  • Other administrative tasks such as document creation, uploading, editing, templates, etc.
  • Creation of email templates at ActiveCampaign/Autopilot, testing A/B, scheduling, workflows, triggers, tags, list and automations.
  • Tasks depends on our clients since we’re a digital marketing agency.

Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to May 2026 (61 Months)

Duties and Responsibilities:

  • Social media management (Social media post, sending replays to clients, commenting, etc.)
  • Uploading training to Kajabi and Google drive.
  • CRM management (Pipedrive, GoHighLevel, ActiveCampaign, Airtable)
  • Creating automation between CRMs, calendars (Acuity & GHL), google sheet, zoom, signing software, notifications through Slack, Stripe and Airtable.
  • LinkedIn prospecting, opportunity links from Facebook post, assisting the whole team.
  • Other general admin tasks.

Mechanical Turk Worker

Industry:

Others

Employment Period:

December 2016 to March 2017 (3 Months)

Duties and Responsibilities:

  • Browse all micro jobs where I am qualified and earn credits through every task completed
  • Did surveys, web research, email list building, transcriptions and generation of leads.
  • We used Slack for communication and e-time proof (onlinejobs.ph) for tracking of hours.
  • Used of google sheets for market research and data collection.

CRM Administrator / Lead Generator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

January 2016 to June 2016 (5 Months)

Duties and Responsibilities:

  • Managed their CRM (Nimble).
  • Research of new prospects based on the client’s criteria and updating database.
  • Worked closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Monitored and maximized customer’s lifetime value strategies ensuring maximum profitability.
  • Ensured that the database segmented effectively for targeted marketing activities.

Researcher / Social Media Moderation

Industry:

Others

Employment Period:

April 2017 to July 2018 (15 Months)

Duties and Responsibilities:

  • Worked as a researcher of software time tracking company.
  • Primary duties include research, updating lead's data in CRMs (Intercom and HubSpot) and sending over to sales representative for reach out.
  • Daily Slack communication with sales team to make sure everything is updated and organized.

Virtual Assistant (Project Management)

Industry:

Others

Employment Period:

June 2016 to December 2016 (6 Months)

Duties and Responsibilities:

  • Worked with my Australian client looking for an urgent work (big project).
  • I have given the opportunity to recruit and lead a team of freelancers working towards a common goal.
  • Trained, supervised and managed my team – give them first an instruction on how to get things done as well as providing concrete examples.
  • We do mostly web research, collect data based on client’s criteria and input into spreadsheet.
  • We communicated through Facebook group (we are all Filipino Freelancers) and sometimes through email.
  • Closely monitoring and reporting of the project progress.
  • Planning and Defining Scope of the project.
  • Slack for communication - exchanging of files and discussion of project with the team.

Education History

Field of Study:

Nursing

Major:

Graduation Date:

March 31, 2015

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Hubspot CRM, Gmail, DocuSign, CRM, Google Drive, Calendly, API Integration, System integration, MailChimp, Gravity forms, Marketing automation,

INTERMEDIATE ★★

    Google APIsBasecamp

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/19237364426
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: N/A
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $17.80/hr

Noralyn

Candidate ID: 783964

Administrative IT HelpDesk Specialists

ADVANCED

    Microsoft Applications, MS Teams, TeamViewer, Windows Azure...

INTERMEDIATE

    Leadership, Administrative Support, Microsoft Technical Support, LDAP...

Median Rate

$17.80

$20.39

if $1 = PHP52

$25.38

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 17.80 per hour or $USD 3086.19 per month

Remote Staff Recruiter Comments

Noralyn is an accomplished, highly structured, and resilient IT leadership professional with over 11 years of extensive experience in IT service desk operations, infrastructure administrative support, and cross-functional team management. She has a proven track record of establishing service desk frameworks, documentation, and KPI metrics from the ground up while scaling operations from a small team to a multi-tiered department. Demonstrating strong emotional intelligence, technical adaptability, and administrative proficiency, she excels in handling complex user escalations, managing multi-lingual service teams, and supporting enterprise Microsoft environments.

1. Work Experience + Professional Licenses / Educational Background

  • Over 11 years of progressive experience in IT service desk operations, IT team leadership, and administrative systems management.

  • Served as an IT Team Leader in the IT services sector, directly managing a 21-member team consisting of English, German, and French-speaking service desk specialists.

  • Played an instrumental role in building IT service desk processes, documentation, and performance SLAs from scratch, driving team scaling from 10 to 64 employees across her tenure.

  • Industry Experience: Information Technology & Managed Services, Global Technical Support, and Enterprise Administrative Services.

2. Career Highlights / Relevant Projects

  • Service Desk Architecture & Operational Scaling: Successfully developed and implemented foundational service desk processes, ticketing distributions, and operational KPIs that enabled a 500%+ growth in department headcount.

  • User Escalation & SLA Management: Spearheaded the resolution of high-priority user escalations and managed service desk SLAs, consistently securing high positive feedback and user satisfaction.

  • Enterprise Administrative Support: Executed advanced Microsoft Exchange administrative workflows, including account provisioning, user mailbox creation, distribution lists, and shared mailbox configurations.

3. Skill Proficiency + Tech / Software Proficiency

  • Functional Skills: IT Service Desk Management, Leadership & Team Oversight, Process & KPI Development, SLA Management, Escalation Handling, Microsoft Exchange Administration, and User Access Provisioning.

  • Software & Tool Proficiency:

    • Systems & Cloud Administration: Microsoft 365, Microsoft Exchange (Mailboxes, Shared Mailboxes, Distribution Lists), Active Directory / User Access Management.

    • Productivity & Tracking Tools: Time Doctor, Ticketing Systems.

    • Hardware Setup: Dedicated WFH setup featuring a primary Huawei MateBook D16 laptop (Intel i5, 16GB RAM, 512GB SSD), secondary backup laptop, and backup power supply solutions.

4. Work Availability / Schedule Specifics

  • Availability: Available immediately with no contract commitments.

  • Schedule Preference: Fully amenable to a mid-shift schedule (4:00 PM to 12:00 AM Philippine Time / UK business hours).

  • Employment Type: Open to roles under an independent contractor setup.

Employment History

Service Desk Team Lead

Industry:

Employment Period:

January 1970 to May 2026 (676 Months)

Duties and Responsibilities:

Location: 25th Floor Trafalgar Plaza Bldg. HV dela Costa Street Makati City Job Title: Service Desk Team Lead Industry: BPO Industry / IT in Manufacturing Company in Austria Duration: February 15,2010- Present 11 years and 3 months Company Name: Seven Seven Global Services Inc.

IT Helpdesk Support

Industry:

Employment Period:

January 1970 to Present

Duties and Responsibilities:

Industry: BPO Industry / IT in Financial Industry Duration: March 30,2013 - November 20,2014 (1 year 8 months) Company Name: Taking You Forward Inc.

IT Helpdesk Support

Industry:

Employment Period:

January 1970 to Present

Duties and Responsibilities:

Industry: BPO / IT Support for Call Center Duration: November 15,2010 -April 20,2012 (1 year 5months)

MIS Analyst

Industry:

Employment Period:

January 1970 to Present

Duties and Responsibilities:

Industry: Food Manufacturing Production Duration: March 15,2010 - October 20, 2010 (7 months) ➢ Lead and supervise Service Desk technicians and support staff ➢ Monitor daily ticket queues and ensure SLA compliance ➢ Handle technical escalations and critical incident management ➢ Provide Level 1 and Level 2 technical support for hardware, software, network, and cloud-related issues ➢ Support and administer Microsoft 365, Exchange Online, and User Administration on-prem and cloud environments ➢ Manage user accounts, permissions, and access controls in Active Directory ➢ Coordinate with infrastructure, network, and application support teams ➢ Conduct troubleshooting for desktops, laptops, printers, and mobile devices ➢ Monitor system performance and recommend process improvements ➢ Create and maintain technical documentation, knowledge base articles, and standard operating procedures ➢ Provide coaching, mentoring, and training to Service Desk staff ➢ Ensure excellent customer service and user satisfaction ➢ Assist in IT asset management and inventory tracking ➢ Support LAN/WAN connectivity and network troubleshooting ➢ Participate in project implementations, migrations, and system upgrades ➢ Handles P1 and P2 Incident Management Process ➢ Conduct a Weekly Alignment Meeting for Servicedesk Team ➢ Create Servicedesk Schedule and managed Leave Schedules ➢ Maintained Knowledgebase Articles and Approver for Servicedesk Entry ➢ Ensuring the Servicedesk meet the target required KPI performance Makati City 1211, Metro Manila ➢ Ensuring that the target CSAT, FCR and OLA required by client is meet Philippines beyond expectation. Home: Bukidnon, Philippines ➢ Microsoft 365 Administration ➢ Azure Administration ➢ Exchange Management Console (On-Premise and Cloud)

Education History

Field of Study:

Major:

Directory and User Management

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Microsoft Applications, MS Teams, TeamViewer, Windows Azure, Microsoft Active Directory, Microsoft SharePoint, Microsoft Exchange Server, Citrix Environment, Microsoft Outlook, Network Printers, Mobile Phone Troubleshooting, Shared resource,

INTERMEDIATE ★★

    LeadershipAdministrative SupportMicrosoft Technical SupportLDAP

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Huawei ProMate D16
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $14.06/hr

Arvin

Candidate ID: 782214

Software Development Web Developers Android Developers

ADVANCED

    .NET Framework, .NET Core, SQL, Microsoft SQL Server...

INTERMEDIATE

    Oracle, Java, PHP, .NET...

Median Rate

$14.06

$15.95

if $1 = PHP52

$19.61

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 14.06 per hour or $USD 2436.31 per month

Remote Staff Recruiter Comments

Arvin Jay "AJ" is a highly skilled Full-Stack Software Engineer with over five years of enterprise-level experience designing, developing, and deploying web applications and mobile systems. He has a proven track record of working across diverse sectors, including insurance, logistics, finance, healthcare, and Enterprise Resource Planning (ERP). Possessing strong technical leadership, client-facing capabilities, and stakeholder requirement-gathering expertise, he excels in front-end UI optimization, RESTful API development, and modern .NET framework architecture within Agile team environments.

1. Work Experience + Professional Licenses / Educational Background

  • Over 5 years of full-stack software development experience building enterprise-grade applications and systems.

  • Extensive background in client-facing consultancy and stakeholder engagement, gathering requirements directly from business partners and implementing ERP solutions.

  • Proven experience delivering web and mobile solutions across multiple industries, including insurance, logistics, healthcare, finance, and ERP.

  • Industry Experience: Insurance, Logistics & Supply Chain, Financial Services & Healthcare, and IT Consulting & ERP Solutions.

2. Career Highlights / Relevant Projects

  • Enterprise Web & Mobile System Development: Successfully built and optimized scalable web applications and mobile systems for clients in the insurance, logistics, and healthcare industries.

  • ERP Implementation & B2B Consulting: Served as an IT consultant driving B2B partnerships and managing requirement gathering and system implementations for enterprise solutions.

  • Agile Software Delivery: Consistently delivered complex software features within Agile frameworks, utilizing modern DevOps platforms to streamline development sprints and code deployments.

3. Skill Proficiency + Tech / Software Proficiency

  • Functional Skills: Full-Stack Web & Mobile Development, RESTful API Design & Integration, Front-End UI/UX Optimization, Database Architecture, Stakeholder Requirement Gathering, B2B IT Consulting, and Agile Methodologies.

  • Software & Tool Proficiency:

    • Front-End & Frameworks: ReactJS, Web API, .NET Framework, .NET Core.

    • Methodologies & Collaboration: Azure DevOps, Jira, Agile/Scrum.

    • Productivity & Tracking: Desklog, Internal WFH Time Trackers.

    • Hardware & Technical Setup: Complete work-from-home technical setup with dedicated internet connectivity and independent tax compliance management.

4. Work Availability / Schedule Specifics

  • Availability: Available for full-time engagement immediately.

  • Schedule Preference: Prefers a fixed day shift (9:00 AM to 5:00 PM Philippine Time).

  • Employment Type: Open to full-time roles under an independent contractor setup.

Employment History

Research and Development (R&D) - Mobile Applications & Web System

Industry:

Computer / Information Technology (Software)

Employment Period:

November 2019 to June 2022 (31 Months)

Duties and Responsibilities:

● Developed and maintained enterprise-level web applications using ASP.NET MVC and .NET Framework.
● Built and enhanced systems such as Inventory Management System and ORMR System.
● Implemented full-stack solutions, including front-end interfaces, backend business logic, and database integrations.
● Designed and implemented database architecture, schema design, and performance optimization. Led data mapping and data migration processes during system deployment and upgrades.
● Utilized Azure DevOps for source control, continuous integration, and continuous deployment (CI/CD).
● Participated in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.

Research & Development Contributions
● Assigned to the R&D team focusing on new technologies for mobile and web platforms. Designed and developed the official Macro 8 website using ASP.NET Web Forms and MVC. Contributed to the development of the Macro 8 mobile application, improving core functionality and user experience.
● Researched and evaluated emerging technologies to improve system performance, scalability, and maintainability.
● Developed responsive front-end interfaces using AngularJS and ReactJS.

IT Consultant Full Stack NET Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2023 to February 2026 (37 Months)

Duties and Responsibilities:

● Developed and maintained the CLIB Microsite Web Application using ASP.NET C# Web Forms.
● Built and optimized front-end components integrated with CLIB Microsite web services.
● Managed multiple insurance product versions including IQR, RQR, and EQR.
● Ensured system stability, version consistency, and deployment accuracy across multiple product releases. Used JIRA for Agile task management, sprint tracking, and daily Scrum coordination.
● Front-End Lead Responsibilities Served as Front-End Lead, guiding developers on implementation standards and technical decisions.
● Conducted code reviews and enforced front-end development best practices.
● Explored and implemented Three.js to improve UI design and interactive web experiences.
● Integrated the Xendit payment gateway into insurance platforms to support secure digital payment transactions.
● Collaborated with backend developers, QA engineers, and stakeholders to ensure high-quality system delivery.

IT Consultant Full Stack NET Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

November 2019 to December 2022 (37 Months)

Duties and Responsibilities:

● Developed and maintained enterprise-level web applications using ASP.NET MVC and .NET Framework.
● Built and enhanced systems such as Inventory Management System and ORMR System.
● Implemented full-stack solutions, including front-end interfaces, backend business logic, and database integrations.
● Designed and implemented database architecture, schema design, and performance optimization.
● Led data mapping and data migration processes during system deployment and upgrades.
● Utilized Azure DevOps for source control, continuous integration, and continuous deployment (CI/CD).
● Participated in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
● Research & Development Contributions Assigned to the R&D team focusing on new technologies for mobile and web platforms.
● Designed and developed the official Macro 8 website using ASP.NET Web Forms and MVC.
● Contributed to the development of the Macro 8 mobile application, improving core functionality and user experience.
● Researched and evaluated emerging technologies to improve system performance, scalability, and maintainability.
● Developed responsive front-end interfaces using AngularJS and ReactJS.

Programmer Project Manager

Industry:

Computer / Information Technology (Software)

Employment Period:

February 2019 to November 2019 (9 Months)

Duties and Responsibilities:

● Developed and maintained web applications and websites using CMS platforms such as WordPress, OpenCart, and Shopify.
● Customized themes, plugins, and backend functionalities according to client specifications and business requirements.
● Led the development of internal systems including a Hospital Information System (HIS) and Online Seminar Platform (Bizbox Training Module).
● Built web applications using .NET Framework MVC architecture.
● Designed and implemented data mapping and data migration strategies for system transitions.
● Architected and managed database schemas, structures, and relationships to support system requirements.
● Performed database optimization, maintenance, and troubleshooting.
● Managed development timelines and coordinated with stakeholders to align system functionality with operational workflows.
● Oversaw project progress and ensured timely delivery of development milestones.

IT Consultant App Developer Technical Consultant

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2018 to February 2019 (6 Months)

Duties and Responsibilities:

● Implemented and configured SAP Business One (SAP B1) solutions based on client business requirements and operational workflows.
● Assisted in system deployment, configuration, and testing during SAP B1 implementation projects.
● Prepared, validated, and migrated client data to ensure accuracy and integrity during system onboarding.
● Performed basic system customization and configuration to align SAP B1 modules with business processes.
● Served as backup Android mobile developer, assisting in the development and maintenance of Android applications using Android Studio.
● Collaborated with development teams to enhance mobile application features and fix technical issues.
● Participated in SAP Hackathons, internal trainings, and technical workshops to strengthen SAP implementation knowledge.
● Worked with cross-functional teams to improve solution design and implementation strategies.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 17, 2018

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    .NET Framework, .NET Core, SQL, Microsoft SQL Server, SQL Server Database Development, .NET Framework, .NET Core, SQL, Microsoft SQL Server, SQL Server Database Development,

INTERMEDIATE ★★

    OracleJavaPHP.NET

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MABOOK AIR M4
  • Processor: M4
  • Operating System: MacOS X

All-inclusive Rate: USD $8.90/hr

Terrence

Candidate ID: 780479

Architecture Interior Designers

ADVANCED

    Google Sketchup Pro, AutoCAD, 3D Rendering, Layout Design...

INTERMEDIATE

    V-Ray, Adobe Photoshop, Microsoft Office...

Median Rate

$8.90

$9.85

if $1 = PHP52

$11.68

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.90 per hour or $USD 771.37 per month

Full Time: $USD 8.90 per hour or $USD 1542.73 per month

Remote Staff Recruiter Comments

Terrence has more than seven years of experience in the interior design and modular cabinetry industry, specializing in residential projects with additional exposure to commercial spaces such as hotels and offices. His background includes design conceptualization, client coordination, project supervision, fabrication monitoring, and installation management within furniture and cabinetry manufacturing companies.

He demonstrates proficiency in industry-standard design and rendering software including SketchUp, SketchUp Layout, AutoCAD, Enscape, V-Ray, Photoshop, and CNC-related tools. His experience involves creating design proposals, drafting layouts, rendering 3D perspectives, and coordinating workflow execution from site visit through project completion.

Employment History

Interior Designer

Industry:

Manufacturing / Production

Employment Period:

May 2025 to August 2025 (3 Months)

Duties and Responsibilities:

* Designed and developed 9 residential and commercial modular cabinetry projects, ensuring functionality and aesthetic requirements were met. * Conducted site measurements and collaborated with clients and contractors to discuss designs and incorporate revisions into drawings. * Produced technical drawings using AutoCAD and SketchUp and created realistic renderings with Enscape and V-Ray. * Coordinated fabrication and installation activities while supervising projects both on-site and off-site to ensure client expectations were achieved. * Maintained project quality standards and ensured timely completion of deliverables.

AutoCAD Operator

Industry:

Manufacturing / Production

Employment Period:

January 2025 to May 2025 (4 Months)

Duties and Responsibilities:

* Successfully managed the design and delivery of 8 residential and commercial modular cabinetry projects, meeting client expectations, design standards, and project dealines. * Interpret project plans to ensure all technical drawings meet specifications, while designing modular cabinetry projects and upholstered furniture pieces. * Handle material selection and estimation to support accurate project execution. * Produce CNC cutting lists using Aspire and operate CNC machines to ensure precise fabrication.

Senior Interior Designer

Industry:

Manufacturing / Production

Employment Period:

March 2019 to July 2024 (64 Months)

Duties and Responsibilities:

* Led the end-to-end design and execution of 226 residential and commercial modular cabinetry and furniture projects, coordinating stakeholders and ensuring timely project completion. * Managed 5 - 10 concurrent modular cabinetry and furniture design projects, ensuring timely deliverables, budget adherence, and client satisfaction. * Conduct site visits with clients or contractors to gather requirements and measurements, ensuring accurate project inputs. * Develop rough sketches and prepare technical drawings and plans using SketchUp and SketchUp Layout, incorporating sourced materials and accessories. * Create 3D renderings for client presentations while managing multiple projects concurrently.

Technical Designer

Industry:

Manufacturing / Production

Employment Period:

December 2017 to January 2019 (13 Months)

Duties and Responsibilities:

* Collaborate with designers and clients to ensure product specifications are feasible, while analyzing designs to determine required resources and project timelines. * Supervise projects both in the workshop and on-site, including conducting site visits to gather accurate information and measurements. * Establish and maintain quality control standards to ensure output meets required specifications.

Sales Interior Decorator

Industry:

Retail / Merchandise

Employment Period:

October 2017 to December 2017 (2 Months)

Duties and Responsibilities:

* Deliver client consultations and showroom sales by understanding client vision, budget, and needs, using strong interpersonal and active listening skills to recommend products and close sales. * Consistently achieve or exceed monthly sales targets, delivery goals, and key performance indicators. * Maintain in-depth product knowledge and support visual merchandising efforts to ensure the showroom remains appealing and aligned with current trends.

Education History

Field of Study:

Architecture

Major:

Interior Design

Graduation Date:

July 6, 2017

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Google Sketchup Pro, AutoCAD, 3D Rendering, Layout Design, Technical drawing,

INTERMEDIATE ★★

    V-RayAdobe PhotoshopMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/19161125087
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: i5 13th gen
  • Operating System: Windows 11

All-inclusive Rate: USD $12.18/hr

Lovely

Candidate ID: 778468

Automation Marketing Automation Specialists

ADVANCED

    Facebook Marketing, Marketing automation, Landing Page Design, Digital Marketing...

INTERMEDIATE

    Google Analytics, WordPress, Canva...

Median Rate

$12.18

$13.73

if $1 = PHP52

$16.73

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 12.18 per hour or $USD 1055.69 per month

Full Time: $USD 12.18 per hour or $USD 2111.37 per month

Remote Staff Recruiter Comments

Love is a conversion-focused Digital Marketing Strategist with solid experience in funnel building, social media marketing, lead generation systems, and marketing automation across multiple industries including ecommerce, real estate, wellness, coaching, healthcare, and service-based businesses. Her background includes creating structured marketing systems that improve lead nurturing, streamline customer journeys, and support scalable growth.

She has a strong understanding of end-to-end marketing automation processes, particularly in building customer acquisition and lead qualification systems using chat automation, email workflows, funnel pages, and CRM integrations. She has hands-on experience in creating automated lead nurturing flows for a real estate business, where she implemented qualification stages, virtual property viewing sequences, and booking workflows to help reduce unqualified inquiries and improve operational efficiency. She also automated campaigns for a healthcare and wellness-related business, where she segmented leads based on behavioral triggers and customer intent to improve conversion outcomes.

Love showed familiarity with multiple marketing and automation platforms including:

  • GoHighLevel
  • ClickFunnels
  • Shopify
  • WordPress
  • ActiveCampaign
  • Mailchimp
  • ManyChat
  • HubSpot integrations
  • Meta Ads Manager
Her approach reflects both strategic and execution-level capability, particularly in combining paid traffic, funnel systems, and automated nurturing sequences to drive conversions. She also demonstrated good knowledge of A/B testing methodologies, particularly for nurture email campaigns. She explained how she evaluates audience behavior, open rates, engagement, and lead segmentation to optimize messaging angles and campaign performance.

Overall, Love is a capable and versatile digital marketing professional with strong practical experience in marketing automation, funnel systems, paid advertising support, and lead nurturing workflows.

Employment History

Funnel Builder Strategist and Social Media Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2022 to May 2026 (52 Months)

Duties and Responsibilities:

  • Worked with multiple clients across e-commerce, real estate, wellness, coaching, and service-based businesses.
  • Built and optimized conversion-focused funnels and websites to support lead generation
  • Developed marketing strategies aligned with customer journey and business goals
  • Managed Meta Ads campaigns and improved performance through testing creatives and messaging
  • Created email and chat automation flows to improve lead nurturing and conversion
  • Executed social media strategies that support both engagement and sales
  • Improved overall marketing flow by structuring systems from traffic → lead → conversion

Social Media Manager & Shopify Builder and Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2020 to December 2021 (23 Months)

Duties and Responsibilities:

  • Managed social media calendars and content for agency clients
  • Led community engagement and audience interaction
  • Built and optimized Shopify websites and product listings
  • Supported internal brand marketing and content execution

Education History

Field of Study:

Nursing

Major:

Graduation Date:

January 1, 2020

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Facebook Marketing, Marketing automation, Landing Page Design, Digital Marketing, Social Media Marketing, Social Media Management, Copywriting, Shopify,

INTERMEDIATE ★★

    Google AnalyticsWordPressCanva

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/19156153150
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 13th Gen Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $15.46/hr

Johanna

Candidate ID: 778174

Automation Marketing Automation Specialists

ADVANCED

    Salesforce CRM, Dashboard Data Visualization, Marketing automation, Data integration...

INTERMEDIATE

    HTML, CSS, Adobe Photoshop, Figma...

Median Rate

$15.46

$17.61

if $1 = PHP52

$21.77

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 18.74 per hour or $USD 1624.33 per month

Full Time: $USD 15.46 per hour or $USD 2680.02 per month

Remote Staff Recruiter Comments

Johanna is a seasoned Salesforce CRM and Marketing Automation Specialist with more than 8 years of experience supporting global marketing and sales operations across the events management, SaaS, media, and government sectors. She has extensive hands-on expertise in Salesforce, Pardot, Marketo, Salesforce Marketing Cloud, Zapier, SOQL, reporting/dashboard creation, and marketing automation workflows. Her background demonstrates strong exposure to end-to-end campaign execution, CRM administration, data governance, and automation support.

She has a solid understanding of full-funnel marketing operations, from lead generation and segmentation through lead nurturing, reporting, and sales handoff. She managed complex global nurture campaigns involving multiple regions including APAC, EMEA, and the Americas. She is familiar with engagement journeys, lead scoring, workflow automation, HTML/CSS email customization, integration troubleshooting, and data synchronization between Salesforce and marketing automation platforms. She also has experience supporting campaign analytics, KPI tracking, MQL/SQL reporting, and dashboard development for marketing teams.

Johanna’s strengths include Salesforce administration, marketing automation setup, campaign segmentation, data quality management, integration troubleshooting, and reporting/analytics. She also has prior experience as a Marketo trainer, which reflects her ability to communicate technical processes and support user enablement.

Overall, Johanna is a technically capable and experienced Marketing Automation Specialist with strong Salesforce and CRM operations expertise. She would be well-suited for roles involving Salesforce administration, Pardot/Marketo campaign execution, marketing operations support, CRM data management, and reporting/analytics functions within remote international teams.

Employment History

Salesforce Admin and Marketing Automation Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2022 to May 2026 (50 Months)

Duties and Responsibilities:

  • Platform Administration: Acted as a global Pardot/SFMC Admin, managing user access, system configuration, and ad-hoc support across US/CAN, APAC, EMEA, and LATAM regions.
  • Lead Management: Configured Lead Scoring and Grading models and developed Engagement Programs for automated lead nurturing.
  • Asset Development: Designed and tested high-converting landing pages and email templates using HTML/CSS within Pardot and Salesforce Marketing Cloud.
  • Conversion Optimization: Created and managed form handlers for lead generation and established engagement journeys specifically for event-based campaigns.
  • Database Management: Conducted database maintenance and data quality analysis using SOQL queries to optimize inbound data sources.
  • Cross-System Integration: Served as the primary liaison between internal database systems to ensure seamless communication and data flow.
  • Tracking & Attribution: Administered website/email tracking, including UTM parameters and engagement history, to monitor the lead’s journey through the sales funnel.
  • Special Projects: Supported Salesforce implementation projects focusing on Channel Transformation, including Deal Registration and Content Management audits.
  • Global Reporting: Took full ownership of global marketing reports and dashboards to track performance across multiple territories.
  • Performance Analytics: Analyzed campaign ROI and lead conversion rates, providing actionable insights to executive sales and marketing teams.
  • Workflow Automation: Assisted in setting up workflow automations and email triggers to reduce manual effort and optimize team efficiency.
  • Process Optimization: Managed Salesforce enhancement requests from stakeholders to refine system functionality and process flow.
  • Advanced Segmentation: Developed dynamic and static contact lists based on multi-field filters (e.g., job title, location, and producer criteria).
  • Strategic Collaboration: Partnered with technical, system operations, and sales teams to design and execute targeted production campaigns.
  • Data Governance: Managed field mapping, data cleansing, and list-building protocols to ensure high data integrity for all outbound activities.

Marketo Trainer

Industry:

Government / Defence

Employment Period:

April 2022 to July 2022 (3 Months)

Duties and Responsibilities:

  • Technical trainer for Salesforce and Marketo
  • Develop customize training materials for Marketo including key concepts, hands-on activities and training delivery

Salesforce Administrator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2017 to March 2022 (61 Months)

Duties and Responsibilities:

  • Create and maintain fields, views, reports, dashboards, campaigns, and other salesforce.com objects and functions
  • Map salesforce.com hierarchy and territories in response to personnel changes.
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
  • Grant/remove and maintain user licenses
  • Design, create and maintain user roles, profiles, and hierarchies
  • Monitor application storage usage and archive data as needed
  • Performs ad-hoc system testing with automation tool and integration for seamless data workflow
  • Assist Salesforce Manager in Project Request Implementation i.e data building, field mapping testing, Salesforce Release system update testing, and other ad-hoc system testing
  • Assist with migration from older systems/processes into Salesforce.com
  • Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate
  • Import data as appropriate using dataloader.io
  • Monitor and manage exception logs for back-end system integration with SFDC
  • Manage duplicate records
  • Monitor and improve data quality.
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts: performing mass uploads and updates of data as required: Removing unnecessary fields and data: ensuring screens, fields, and workflow have accurate names and reflect current workflow.
  • Manage and ensure smooth synchronization of Salesforce and Pardot, previously with Salesforce and Marketo
  • List building, list segmentation, and campaign creation in Marketo based on target criteria or data brief provided by Sales Team
  • Data building and mining for new leads based on target criteria provided by Sales Team
  • Serves as the point-of-contact for webinar automation and integration using Zapier, Pardot Marketing / Marketo

Marketo Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2021 to November 2021 (3 Months)

Duties and Responsibilities:

  • Support efforts to enable Marketo's Full suite of capabilities
  • Support essential marketing operations initiatives in Marketo and Salesforce such as managing lead lifecycle, lead scoring, lead nurturing, segmentation, and data cleansing
  • Setup and launch webinars following our multi-step model from invite to follow-upAid in landing page and form development and implementation
  • Setup and launch email nurture campaigns using Marketo with multiple streams and triggers using automation methodology and best practices
  • Optimize materials for campaign tracking and attribution (UTM, Bizible, GTM)
  • Support efforts in building best practices to drive lead generation efforts
  • Aid in building automated reports and dashboards for internal use
  • Support data management standards and compliance efforts
  • Perform adhoc system audits between Marketo, Calendly, Zoom, Zapier and Salesforce, making sure that fields are mapped correctly, data are captured correctly from forms, landing pages, and other gated sources.

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

January 1, 2007

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Salesforce CRM, Dashboard Data Visualization, Marketing automation, Data integration, Data Management, Reporting Analysis,

INTERMEDIATE ★★

    HTML, CSS, Adobe Photoshop, FigmaCanvaProject ManagementSocial Media ManagementMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.49/hr

Chandarella

Candidate ID: 777342

Automation Marketing Automation Specialists

ADVANCED

    Landing Page Design, CRM, Website Builder, Responsive Website...

INTERMEDIATE

    Microsoft Office, Canva, Graphic Design, Virtual Assistant Skills...

Median Rate

$7.49

$8.18

if $1 = PHP52

$9.51

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.49 per hour or $USD 649.51 per month

Full Time: $USD 7.49 per hour or $USD 1299.03 per month

Remote Staff Recruiter Comments

Chandarella has relevant hands-on experience in marketing automation, CRM workflow setup, funnel building, and lead nurturing, primarily supporting businesses within the home services industry. She has over two years of practical experience using Go High Level (GHL) for automation and customer acquisition workflows. Her core responsibilities included creating high-converting landing pages, sales funnels, automated SMS/email sequences, CRM pipeline management, lead routing systems, and customer follow-up workflows.

A notable strength of hers is her continuous upskilling through certifications directly related to marketing automation and CRM systems. She completed certifications in Go High Level Mastery, GHL Automation Mastery, and Funnel Mastery, all of which are highly relevant to marketing automation, workflow building, and funnel optimization. These certifications reinforce her practical experience with automation systems, lead nurturing, and conversion-focused funnel strategy. Additionally, her Canva certification supports her ability to create marketing assets and landing page visuals independently.

Her previous experience also includes lead generation and virtual assistant work for businesses in industries such as roofing, windows, landscaping, remodeling, pest control, and related service sectors. In these roles, she handled inbound/outbound communication, CRM updates, pipeline tracking, and reporting functions, contributing to her understanding of sales processes and customer engagement workflows.

Overall, Chandarella is a suitable candidate for junior to mid-level marketing automation, CRM support, funnel building, and Go High Level specialist roles, particularly for small to medium-sized businesses in service-based industries.

Employment History

Funnel Builder, Web Designer, and GHL Specialist

Industry:

Repair and Maintenance Services

Employment Period:

January 2024 to May 2026 (28 Months)

Duties and Responsibilities:

  • Built high-converting landing pages and sales funnels for roofing and window companies, applying full funnel strategy from customer journey mapping to conversion design.
  • Set up Go High Level pipelines, configured automation workflows, and managed SMS/email trigger sequences for lead follow-up and nurturing.
  • Designed and deployed lead capture workflows with automated routing -- turning cold clicks into booked appointments.
  • Managed SEO web design projects and handled client communications across multiple concurrent US accounts.
  • Integrated social media touchpoints into funnel campaigns to keep leads connected and campaigns performing across channels.

Graphic Designer and Admin Assistant

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

January 2023 to December 2024 (23 Months)

Duties and Responsibilities:

  • Produced all organizational graphic materials, documents, and financial reports using Excel, Word, and Canva.
  • Maintained data accuracy across financial records and internal documentation -- strong attention to detail under real operational pressure.
  • Managed scheduling, admin workflows, and digital communications for the organization. 

Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to December 2023 (59 Months)

Duties and Responsibilities:

  • Generated and qualified leads for US home service companies — windows, roofing, gutters, landscaping, pest control, and remodeling.
  • Managed inbound and outbound sales calls across B2B and B2C campaigns, consistently meeting lead targets.
  • Operated CRM and dialer tools to track pipeline stages, manage follow-up tasks, and maintain data accuracy.
  • Coordinated with US-based clients remotely via Google Workspace and Excel for reporting and workflow management.

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

June 22, 2018

Located In:

Philippines

License and Certification: :

Licensed Professional Teacher Passer

Skills

ADVANCED ★★★

    Landing Page Design, CRM, Website Builder, Responsive Website, Marketing automation, Lead management, Email Marketing, Lead Generation,

INTERMEDIATE ★★

    Microsoft Office, CanvaGraphic DesignVirtual Assistant SkillsSchedulingRecord Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: Acer
  • Processor: Intel Core i5
  • Operating System: Windows 11
12345

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

#2. The Abdicator Who Disappears After Assigning

Meanwhile, there’s another type of manager who is the opposite of the micromanager.

While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.

Illustration:

Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”

Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.

On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.

#3. The Assumer Who Thinks “It’s Obvious”

Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.

This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.

Illustration:

Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:

  1. Pulling data from three different sources;
  2. Cross-referencing them in an Excel spreadsheet; and
  3. Sending a PDF copy immediately afterward.

Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.

What Great Handoffs Actually Look Like

The above examples show how easily managers can undermine new offshore hires, often without even realizing it.

Now that we know what not to do, let’s take a look at what effective handoffs look like.

  • Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
  • Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
  • First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.

Fixing the Handoff: A Quick Audit for Leaders

Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.

Does Someone Own the Onboarding Process?

If everyone is responsible for the new hire, no one truly is.

Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.

Are Deliverables or Outcomes Being Delegated?

Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.

More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.

What Happens After the First 7 Days?

Onboarding is a marathon. It doesn’t end after you hand over login details.

After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.

By Day 7, the hire should clearly know what they are expected to master by Day 30.

How Remote Staff Ensures Handoff Success

Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.

As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.

For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.

More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.

FAQs – Offshore Handoffs and Delegation Clarity

Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.

#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?

Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.

When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.

#2. Who Should Own the Onboarding Process?

Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.

If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.

#3. How Much Documentation Is Too Much?

The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.

In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.

#4. Can Remote Staff Help with Handoff Planning?

Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.

With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.

#5. Should I Start with Simple Tasks or Go All-In?

It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.

Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.

If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.

Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.

The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.

No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.

In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.

Need assistance with onboarding?

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Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.

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Tony

It’s been a positive experience. To have 2 employees that worked out straight off the bat, is really beneficial to us. We do actually intend on getting more Remote Staff in the future. So yeah, we’ll be using the service again.

Andrew

Engaging Remote Staff is easy. Getting candidates doesn’t take too long. I found the screening process or Remote Staff to be great. From there, you have a direct line to the team. I have full control. And that’s really something that’s important.

Daniel

What I like about the Remote Staff experience is that people we deal with are responsible for sourcing the candidates, manage the interview process, onboarding and the ongoing account management. That process for me is quite good.

Mandy

I really feel taken care of when I speak to Patricia [my account manager]. It’s really great to have that contact person that can go across whether for staff or internal that can assist with that.

Michael

Why do I work with Filipinos? The biggest thing with Filipinos: they are very very good workers. They are very honest, and they are honorable.

Heath

It almost felt too good to be true in the sense that I had that initial meeting. We signed up. Within literally 24 hours, I had legitimate resumes in my inbox that I was able to read and view. I placed a candidate, still with us, one of our first remote subcontractors from Remote Staff.

Bridget O.

Remote Staff is our go-to for all staffing needs. Our digital marketing agency was in need of an additional web developer and I was so happy to find Remote Staff. From the seamless navigation on their website to the recorded voices of each web developer and extensive, detailed resumes, I immediately reached out to the company. This is the only recruitment firm I’ve dealt with that’s professional across the board. No matter who you are dealing with, everyone holds a high level of customer service, integrity and professionalism. They are so responsive and far surpassed our expectations with their follow-ups, check-ins and most importantly, they are very experienced recruiters. Their recruitment process is so thorough from beginning to end with detailed behavioral questionnaires to pinpoint what you’re looking for. We’ve grown and now have 3 amazing web developers on our team, all thanks to Remote Staff. Almira and Zion are the best!

Andrew B.

Daryl [Remote Subcontractor] is great! We’re really happy with Daryl. He is proactive. Jumps on everything really fast. Yes, it has worked out really well.The people have been good so far. You hired well. And they communicate well. If there’s any issues, I guess my account manager, you’re always available when I need you. So far so good. I would recommend you to others.

Sangeeta T.

Kim [Contractor] is good. There have been times when I had to pull her up. And tell her that certain things are not done right or not done on time. But she has been very open to feedback. And she actually improved a huge amount. She’s doing fine. She’s doing well.

Stuart C.

I would recommend Remote staff. You know location-wise, especially timewise, it’s very handy being almost aligned in timezones. The type of customers that Kevin [Contractor] has already worked with are the kind of customers that we have.

Tim R.

I’m happy that I’ve gone directly to Remote Staff. I got what I wanted. It wasn’t done overnight. We need to get the right person. Not just someone for the sake of getting someone. I absolutely recommend Remote Staff for the people who are considering it for their staff requirements.

Kelvin N.

We engaged in Remote Staff because we find that the candidates and the contractors from Remote Staff we bring onboard are very very efficient and helpful. We do appreciate what they’re doing. The quality of candidates, they have experience working with Australian companies. On day one, they speak our lingo. They understand what we need. And we’re able to communicate effectively.

James S.

Jed gets my philosophy in customer service. And he embraces it. There’s a few things he had to learn. There’s a few mistakes. 99.9% of the time it’s never spoken of again or heard of again because it’s not committed again. If I knew someone who is looking for someone, I would definitely recommend you [Remote Staff].

“I’m an engineer and now a food industry business owner, half the battle is understanding the type of people I can hire from the Philippines and what would the right type of offshore staff member I need. You guys helped me hire the perfect business analyst staff I need for my business.”

Alvin
From Arizona Owner of food business

“You guys found me a capable CAD Drafter and now I have asked for skilled software engineering to work for our company via Remote Staff. You guys are not just a mere outsourcing company. You guys take remote working seriously as much as we do. You have a diversity of roles. I have been attended to my needs accordingly. Your staffing solutions have helped our company improve production. I am happy with the service.”

Adi
From Orlando Florida CEO of a Tech company

“We had staffing issues before we found Remote staff, I need my staff from the Philippines to understand important detailed instructions and to speak in perfect English and you know, I was so impressed.

You gave me vetted candidates to interview, in terms of thinking about what type of behavioral qualities and technical or whatever I need for the role was interesting, I’ve never done that, before. You guys have a unique hiring approach by utilizing behavioral and cognitive assessments to hire my staff via Remote staff.”

Jason
Marketing company owner

“If we expand, we will with Remote staff because we can’t keep people at Tennessee who we pay $25 per hour long enough in the job. But we can with people we hire via Remote Staff at half the price who stay with our company over the long term.

Remote Staff, they take care of everything, all I do is pay the bill and train the people.

So for me, it’s been a great experience, I have two people and they’ve never left. They work really hard, if I had any issue, I just call you guys I get an immediate response.

I also like the fact that your honesty. You only charge me for proven hours work and credit me back any hours not worked. What else could I ask for.”

Jill
CEO of a Security Products company

“We have been working with Remote Staff since 2013 and are very pleased with the their fine support over these years. The HR managers are well trained and quick to respond. We consider them to be an important part of our team and are grateful for their hard work.”

Alabama
CEO of Tech company Joined Remote Staff in February 2013

When we first approached RemoteStaff, it was just before COVID-19 hit. We had considered outsourcing for our marketing needs, but didn’t know who to trust, nor did we quite understand the process or the potential of working with an offshore team. I was busy building my business and didn’t have a lot of time to focus on the recruitment process – let alone do the research on remote recruitment services.

RemoteStaff helped us fully understand the process, gain clarity on the roles we needed and what we were trying to accomplish, and they recognized the importance of the relationship dynamic within our team to find the right behavioral fit. One of our first hires was an Executive Assistant – who has become an essential contributor to our entire business and now must be replaced as they’re being promoted to a higher position within our company.

Since starting our working relationship with RemoteStaff, we’ve hired 14 Filipino remote workers for our marketing team, including back-office administrative assistants, digital marketing specialists, copywriters, marketing managers, graphic designers, data specialists, and more.

With the amazing team that RemoteStaff has recruited for us and their ongoing support in facilitating communication, we’ve been able to transform our business over the last few years. They’ve truly provided us with new opportunities for capacity and that’s what’s really exciting.

Steve Torso
CEO & Founder of Wholesale Investor

Remote Staff is our go-to for all staffing needs

Our digital marketing agency was in need of an additional web developer and I was so happy to find Remote Staff. From the seamless navigation on their website to the recorded voices of each web developer and extensive, detailed resumes, I immediately reached out to the company. This is the only recruitment firm I’ve dealt with that’s professional across the board. No matter who you are dealing with, everyone holds a high level of customer service, integrity and professionalism.

They are so responsive and far surpassed our expectations with their follow-ups, check-ins and most importantly, they are very experienced recruiters. Their recruitment process is so thorough from beginning to end with detailed behavioral questionnaires to pinpoint what you’re looking for. We’ve grown and now have 3 amazing web developers on our team, all thanks to Remote Staff. Almira and Zion are the best!

Bridget O`Connor
SMA Marketing

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About The Author

Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.

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