Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Staff

To streamline the hiring process, our recruitment team actively maintain a pool of tested, pre-screened, and experienced Filipino staff. These candidates are available for interview and for fast hiring.

We give you the opportunity to understand the type of talent you can work with remotely from the Philippines and minimize hiring mistakes.

If you don’t find someone qualified on our available staff list below, request a call from our recruiters to help you source and recruit qualified Filipino virtual staff.

Review resumes, listen to candidate introductions, and request interviews with loyal and readily available Filipino remote workers below.

 

Invalid phone number format.

Yes No

By submitting this form, you agree to receive SMS or phone communications from Remote Staff, Inc. Message & data rates may apply. Reply STOP to opt out.

virtual assistant ratings
Our Clients love us.
Be the next success story!

Candidates:

1137

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $11.31/hr

Cian

Candidate ID: 611785


ADVANCED

    Recruiting, Team Management, Copywriting, Client Relations...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time US Mountain Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.31 per hour or $USD 980.17 per month

Full Time: $USD 11.31 per hour or $USD 1960.34 per month

Remote Staff Recruiter Comments

Cian is a seasoned recruitment professional with nearly 12 years of progressive experience, 10 of which have been in leadership capacities. His background is a unique blend of hands-on talent acquisition, client success, and recruitment strategy across diverse global industries.

  • Extensive background in recruitment strategy, sourcing, and end-to-end talent acquisition for mid- to executive-level roles
  • Hands-on experience recruiting for industries such as technology, healthcare, manufacturing (including tech, automation, and agricultural sectors), education, architecture, construction, logistics, and pharmaceuticals
  • Worked with clients from the Asia-Pacific region (Southeast & East Asia), Europe, the Middle East, and North America
  • Successfully closed roles across the entire spectrum—from individual contributors to enterprise-level decision-makers
  • Implemented strategies to expand candidate pipelines by persuading clients to consider talent from adjacent industries, particularly in the logistics and manufacturing domains
  • Cian is available to start immediately

Skill Proficiency + Tech / Software Proficiency:

  • ATS & CRM Tools: iCIMS, SuccessFactors, Zoho Recruit, Salesforce, Bullhorn, Monday.com, CTC, CareerOne, NavSys
  • Sourcing Platforms: LinkedIn Recruiter, JobStreet, Indeed, Founded, Seed, BetterTeams, Facebook, GitHub (for tech roles)
  • Office & Collaboration Tools: Google Workspace, Microsoft Office
PI Behavioral Profile: Analyzer

Strongest Behaviors:

  • Task-focused and highly analytical, with a drive to identify and resolve technical or system inefficiencies
  • Operates independently with a strong sense of personal accountability and goal orientation
  • Highly precise, detail-oriented, and disciplined, with a preference for deep follow-through and quality standards

Behavioral Summary:
Cian demonstrates a disciplined, results-oriented personality grounded in objectivity and technical acumen. He brings a data-driven, precise approach to his work and excels when allowed the freedom to develop creative solutions based on his expertise. Socially reserved but assertive, Cian is direct in communication and prefers environments where he can focus on execution over small talk. He sets high personal standards, is proactive in overcoming challenges, and avoids risk when lacking sufficient data, always striving for the most accurate solutions.


Employment History

Customer Service Representative - Collections

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2011 to July 2016 (65 Months)

Duties and Responsibilities:

  • Collect payments on past due bills.
  • Inform clients of overdue accounts and amount currently owed.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Set up repayment plans and new terms of sale. • Offer advice or refer customers to debt counselors.

Collections Representative

Industry:

Banking / Financial Services

Employment Period:

September 2016 to October 2017 (13 Months)

Duties and Responsibilities:

  • Inform clients of overdue accounts and amount currently owed.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Listen to customer's story and determine if debt can be collected .

HR Specialist Recruitment

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2018 to December 2018 (6 Months)

Duties and Responsibilities:

  • Coordinate and execute end-to-end recruitment process from sourcing through various platforms (e.g., LinkedIn, Jobstreet) to interview scheduling, exam monitoring, and background checks
  • Collaborate with hiring and forecast managers to plan, design, and manage recruitment projects based on job qualifications and competencies
  • Handle pre-onboarding processes including document preparation, compliance tracking, and organizing employee 201 files.
  • Generate and analyze recruitment reports and perform other related administrative and reporting tasks.

Senior Recruitment Officer

Industry:

Consulting (Business & Management)

Employment Period:

January 2020 to September 2021 (20 Months)

Duties and Responsibilities:

  • Supported senior management by preparing performance and compensation reports with actionable insights and recommendations for decision-making.
  • Streamlined recruitment operations, including internal communications, confidential record management, job postings, candidate sourcing, and pre-screening processes.
  • Led end-to-end talent acquisition efforts—from strategic sourcing and digital campaign planning to interviews, offers, and candidate counseling on benefits and culture.
  • Built strong partnerships with colleges, recruitment agencies, and staffing firms; actively participated in career fairs and campus outreach for pipeline development.
  • Contributed to recruitment strategy and innovation, identifying future talent needs, enhancing social media sourcing, and staying current through hands-on involvement.

Recruitment Specialist

Industry:

Consumer Products / FMCG

Employment Period:

September 2021 to September 2022 (12 Months)

Duties and Responsibilities:

  • Manage end-to-end recruitment processes, including requisition planning, candidate sourcing, interview coordination, and pre-onboarding activities.
  • Leverage multiple recruitment tools and platforms (e.g., LinkedIn, Jobstreet) and conduct market value research to support strategic hiring decisions.
  • Collaborate with hiring and forecast managers to design and implement recruitment projects aligned with job competencies and organizational needs.
  • Build partnerships with academic institutions to support internship placements and talent pipeline development.

Recruitment Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to November 2023 (13 Months)

Duties and Responsibilities:

  • Oversee full-cycle recruitment including planning, sourcing, interviews, assessments, and pre-onboarding processes.
  • Develop and implement recruitment strategies aligned with job competencies, market trends, and organizational goals.
  • Utilize diverse sourcing tools and channels such as LinkedIn, Jobstreet, and partnerships with academic institutions to meet hiring and internship needs.
  • Collaborate with stakeholders including hiring and forecast managers to design and manage recruitment projects effectively.
  • Conduct market value research and reporting, while ensuring candidate compliance with assessments and background check processes.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 1, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Recruiting, Team Management, Copywriting, Client Relations, Social Media Management, Branding, Salesforce CRM,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17114163623
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: i9-14900hx
  • Operating System: Windows 11

All-inclusive Rate: USD $11.31/hr

Cian

Candidate ID: 611785


ADVANCED

    Recruiting, Team Management, Copywriting, Client Relations...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time US Mountain Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.31 per hour or $USD 980.17 per month

Full Time: $USD 11.31 per hour or $USD 1960.34 per month

Remote Staff Recruiter Comments

Cian is a seasoned recruitment professional with nearly 12 years of progressive experience, 10 of which have been in leadership capacities. His background is a unique blend of hands-on talent acquisition, client success, and recruitment strategy across diverse global industries.

  • Extensive background in recruitment strategy, sourcing, and end-to-end talent acquisition for mid- to executive-level roles
  • Hands-on experience recruiting for industries such as technology, healthcare, manufacturing (including tech, automation, and agricultural sectors), education, architecture, construction, logistics, and pharmaceuticals
  • Worked with clients from the Asia-Pacific region (Southeast & East Asia), Europe, the Middle East, and North America
  • Successfully closed roles across the entire spectrum—from individual contributors to enterprise-level decision-makers
  • Implemented strategies to expand candidate pipelines by persuading clients to consider talent from adjacent industries, particularly in the logistics and manufacturing domains
  • Cian is available to start immediately

Skill Proficiency + Tech / Software Proficiency:

  • ATS & CRM Tools: iCIMS, SuccessFactors, Zoho Recruit, Salesforce, Bullhorn, Monday.com, CTC, CareerOne, NavSys
  • Sourcing Platforms: LinkedIn Recruiter, JobStreet, Indeed, Founded, Seed, BetterTeams, Facebook, GitHub (for tech roles)
  • Office & Collaboration Tools: Google Workspace, Microsoft Office
PI Behavioral Profile: Analyzer

Strongest Behaviors:

  • Task-focused and highly analytical, with a drive to identify and resolve technical or system inefficiencies
  • Operates independently with a strong sense of personal accountability and goal orientation
  • Highly precise, detail-oriented, and disciplined, with a preference for deep follow-through and quality standards

Behavioral Summary:
Cian demonstrates a disciplined, results-oriented personality grounded in objectivity and technical acumen. He brings a data-driven, precise approach to his work and excels when allowed the freedom to develop creative solutions based on his expertise. Socially reserved but assertive, Cian is direct in communication and prefers environments where he can focus on execution over small talk. He sets high personal standards, is proactive in overcoming challenges, and avoids risk when lacking sufficient data, always striving for the most accurate solutions.


Employment History

Customer Service Representative - Collections

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2011 to July 2016 (65 Months)

Duties and Responsibilities:

  • Collect payments on past due bills.
  • Inform clients of overdue accounts and amount currently owed.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Set up repayment plans and new terms of sale. • Offer advice or refer customers to debt counselors.

Collections Representative

Industry:

Banking / Financial Services

Employment Period:

September 2016 to October 2017 (13 Months)

Duties and Responsibilities:

  • Inform clients of overdue accounts and amount currently owed.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Listen to customer's story and determine if debt can be collected .

HR Specialist Recruitment

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2018 to December 2018 (6 Months)

Duties and Responsibilities:

  • Coordinate and execute end-to-end recruitment process from sourcing through various platforms (e.g., LinkedIn, Jobstreet) to interview scheduling, exam monitoring, and background checks
  • Collaborate with hiring and forecast managers to plan, design, and manage recruitment projects based on job qualifications and competencies
  • Handle pre-onboarding processes including document preparation, compliance tracking, and organizing employee 201 files.
  • Generate and analyze recruitment reports and perform other related administrative and reporting tasks.

Senior Recruitment Officer

Industry:

Consulting (Business & Management)

Employment Period:

January 2020 to September 2021 (20 Months)

Duties and Responsibilities:

  • Supported senior management by preparing performance and compensation reports with actionable insights and recommendations for decision-making.
  • Streamlined recruitment operations, including internal communications, confidential record management, job postings, candidate sourcing, and pre-screening processes.
  • Led end-to-end talent acquisition efforts—from strategic sourcing and digital campaign planning to interviews, offers, and candidate counseling on benefits and culture.
  • Built strong partnerships with colleges, recruitment agencies, and staffing firms; actively participated in career fairs and campus outreach for pipeline development.
  • Contributed to recruitment strategy and innovation, identifying future talent needs, enhancing social media sourcing, and staying current through hands-on involvement.

Recruitment Specialist

Industry:

Consumer Products / FMCG

Employment Period:

September 2021 to September 2022 (12 Months)

Duties and Responsibilities:

  • Manage end-to-end recruitment processes, including requisition planning, candidate sourcing, interview coordination, and pre-onboarding activities.
  • Leverage multiple recruitment tools and platforms (e.g., LinkedIn, Jobstreet) and conduct market value research to support strategic hiring decisions.
  • Collaborate with hiring and forecast managers to design and implement recruitment projects aligned with job competencies and organizational needs.
  • Build partnerships with academic institutions to support internship placements and talent pipeline development.

Recruitment Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to November 2023 (13 Months)

Duties and Responsibilities:

  • Oversee full-cycle recruitment including planning, sourcing, interviews, assessments, and pre-onboarding processes.
  • Develop and implement recruitment strategies aligned with job competencies, market trends, and organizational goals.
  • Utilize diverse sourcing tools and channels such as LinkedIn, Jobstreet, and partnerships with academic institutions to meet hiring and internship needs.
  • Collaborate with stakeholders including hiring and forecast managers to design and manage recruitment projects effectively.
  • Conduct market value research and reporting, while ensuring candidate compliance with assessments and background check processes.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 1, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Recruiting, Team Management, Copywriting, Client Relations, Social Media Management, Branding, Salesforce CRM,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17114163623
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: i9-14900hx
  • Operating System: Windows 11

All-inclusive Rate: USD $11.81/hr

Mark

Candidate ID: 611658


ADVANCED

    Facebook Ads, Google Tag Manager, Video Ads, Graphic Ads...

INTERMEDIATE

    Marketing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Mark is a seasoned Paid Media Specialist with 4 years of hands-on experience in managing end-to-end campaigns across Google, Meta, Bing, and YouTube platforms. He has supported a diverse range of international clients from the U.S., Canada, New Zealand, Israel, and the UAE, catering to various industries including e-commerce, B2B services, healthcare, legal, real estate, digital products, and construction.

With strong expertise in campaign setup, performance tracking, audience targeting, and conversion optimization, Mark has delivered proven ROI-driven results. Notable achievements include delivering a 22% conversion rate for a UAE client and generating a 5:1 return on ad spend (ROAS) in multiple campaigns. He is also highly adept at A/B testing strategies, integrating performance data to refine future ad initiatives.

Mark is certified in Google Ads (Search, Display, Video, Creative, AI-Powered Performance), Google Analytics, and Meta Blueprint, reflecting his ongoing commitment to skill development. He is analytical, data-focused, and confident in leveraging automation tools to scale paid campaigns effectively.


Work Experience Overview:

Paid Media Specialist – Freelance (Multiple International Clients):

  • Provided full-funnel campaign management for global clients across industries such as e-commerce, real estate, dental practices, construction, and SaaS.
  • Created and managed campaigns across Google, Meta, YouTube, and Bing platforms
  • Handled Performance Max, Search, Lead Gen, and Conversion-focused campaigns
  • Conducted in-depth A/B testing to optimize ad creatives, copy, and audience segmentation
  • Implemented accurate conversion tracking and troubleshooting using Google Tag Manager
  • Reported campaign performance via Google Analytics, Looker Studio, and third-party tools
Digital Ads Consultant – Various Marketing Agencies:
  • Worked with marketing firms to deliver strategy, setup, and reporting for client accounts across Shopify, WordPress, and custom landing page systems
  • Drove continuous optimization efforts by analyzing CTRs, bounce rates, and conversion data
  • Supported automated retargeting and lookalike audience development
  • Managed budgets and advised on allocation based on performance trends
  • Contributed to client growth through measurable ROAS improvements
Tools & Platforms:
  • Ad Platforms: Google Ads (Search, Display, Performance Max), Meta Ads, Bing Ads, YouTube
  • Analytics & Reporting: Google Analytics, Looker Studio (Data Studio), Google Tag Manager
  • Third-Party Tools: Report Compass, AI-based ad optimization tools
  • Web Platforms: Shopify, WordPress
  • Meta Ads (Meta Blueprint)
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Certifications:
  • Google Ads Search, Display, Video, Creative, AI-Powered Performance
  • Google Analytics
He can start ASAP and is amenable to Part-time arrangements.

Predictive Index Behavioral Profile- Operator

Strongest Behaviors

  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mark has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mark will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Professional Background and Experience: Mark has a solid foundation in digital marketing, with recent roles as a Digital Marketing Specialist at The VA Camp and Home-Based Connect. In these positions, he managed Google and Meta Ads, handled social media, and provided customer service support, demonstrating versatility in both advertising and customer engagement. Additionally, he took on responsibilities as a Technical and Stage Management Director for visuals and lighting at Every Nation Campus Santa Maria, reflecting his skills in managing technical workflows in event environments.

Skills: Mark brings a well-rounded set of advanced digital marketing skills, including Facebook Ads, Google Tag Manager, Video and Graphic Ads, Google Analytics, and SEO/SEM. His proficiency in AdSense and tools like SEMrush highlights his ability to handle both organic and paid search strategies, while his use of Canva indicates creative capabilities in graphic content design for social media.

Strengths:

  • Comprehensive Digital Marketing Skillset: Mark’s advanced knowledge of various advertising platforms and analytics tools equips him to execute and optimize campaigns effectively, ensuring strong ad performance and ROI.

  • Experience in Social Media and Content Creation: His roles have required him to oversee social media content and ad design, which is valuable for roles needing a blend of creative and strategic oversight.

  • Technical Management Experience: His work in stage management for technical setups, including visuals and lighting, points to his capacity to handle technical equipment and event-based settings, an asset for roles that benefit from operational versatility.

Overall Recommendation: Mark is well-qualified for roles in digital marketing and social media management, particularly where advanced ad management, SEO/SEM, and creative content skills are valuable. His diverse experience in both customer engagement and technical support roles adds depth to his profile, making him a versatile candidate for marketing roles that also involve client interaction or event management support.


Employment History

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2021 to May 2023 (27 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Senior Marketing Manager

Industry:

Education

Employment Period:

July 2023 to July 2024 (12 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2024 to January 2025 (4 Months)

Duties and Responsibilities:

Managing Google, Facebook, and Microsoft/Bing Ads

Google Ads Specialist

Industry:

Construction / Building / Engineering

Employment Period:

August 2024 to March 2025 (7 Months)

Duties and Responsibilities:

Managing Google Ads

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2024 to April 2025 (5 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

October 24, 2024

Located In:

Philippines

License and Certification: :

Google Ads Search Google Ads Creative Google Ads Video Google Ads Display Google Analytics Google Ads AI-Powered Performance Search Ads 360


Skills

ADVANCED ★★★

    Facebook Ads, Google Tag Manager, Video Ads, Graphic Ads, AdSense, Google Analytics, Canva, SEO, SEM, SEMrush, Google AdWords, Google Adwords Keyword Planner, Bing Ads,

INTERMEDIATE ★★

    Marketing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17000591487
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HUAWEI
  • Processor: Ryzen 5 5500U
  • Operating System: Windows 11

All-inclusive Rate: USD $11.81/hr

Mark

Candidate ID: 611658


ADVANCED

    Facebook Ads, Google Tag Manager, Video Ads, Graphic Ads...

INTERMEDIATE

    Marketing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Mark is a seasoned Paid Media Specialist with 4 years of hands-on experience in managing end-to-end campaigns across Google, Meta, Bing, and YouTube platforms. He has supported a diverse range of international clients from the U.S., Canada, New Zealand, Israel, and the UAE, catering to various industries including e-commerce, B2B services, healthcare, legal, real estate, digital products, and construction.

With strong expertise in campaign setup, performance tracking, audience targeting, and conversion optimization, Mark has delivered proven ROI-driven results. Notable achievements include delivering a 22% conversion rate for a UAE client and generating a 5:1 return on ad spend (ROAS) in multiple campaigns. He is also highly adept at A/B testing strategies, integrating performance data to refine future ad initiatives.

Mark is certified in Google Ads (Search, Display, Video, Creative, AI-Powered Performance), Google Analytics, and Meta Blueprint, reflecting his ongoing commitment to skill development. He is analytical, data-focused, and confident in leveraging automation tools to scale paid campaigns effectively.


Work Experience Overview:

Paid Media Specialist – Freelance (Multiple International Clients):

  • Provided full-funnel campaign management for global clients across industries such as e-commerce, real estate, dental practices, construction, and SaaS.
  • Created and managed campaigns across Google, Meta, YouTube, and Bing platforms
  • Handled Performance Max, Search, Lead Gen, and Conversion-focused campaigns
  • Conducted in-depth A/B testing to optimize ad creatives, copy, and audience segmentation
  • Implemented accurate conversion tracking and troubleshooting using Google Tag Manager
  • Reported campaign performance via Google Analytics, Looker Studio, and third-party tools
Digital Ads Consultant – Various Marketing Agencies:
  • Worked with marketing firms to deliver strategy, setup, and reporting for client accounts across Shopify, WordPress, and custom landing page systems
  • Drove continuous optimization efforts by analyzing CTRs, bounce rates, and conversion data
  • Supported automated retargeting and lookalike audience development
  • Managed budgets and advised on allocation based on performance trends
  • Contributed to client growth through measurable ROAS improvements
Tools & Platforms:
  • Ad Platforms: Google Ads (Search, Display, Performance Max), Meta Ads, Bing Ads, YouTube
  • Analytics & Reporting: Google Analytics, Looker Studio (Data Studio), Google Tag Manager
  • Third-Party Tools: Report Compass, AI-based ad optimization tools
  • Web Platforms: Shopify, WordPress
  • Meta Ads (Meta Blueprint)
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Certifications:
  • Google Ads Search, Display, Video, Creative, AI-Powered Performance
  • Google Analytics
He can start ASAP and is amenable to Part-time arrangements.

Predictive Index Behavioral Profile- Operator

Strongest Behaviors

  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mark has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mark will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Professional Background and Experience: Mark has a solid foundation in digital marketing, with recent roles as a Digital Marketing Specialist at The VA Camp and Home-Based Connect. In these positions, he managed Google and Meta Ads, handled social media, and provided customer service support, demonstrating versatility in both advertising and customer engagement. Additionally, he took on responsibilities as a Technical and Stage Management Director for visuals and lighting at Every Nation Campus Santa Maria, reflecting his skills in managing technical workflows in event environments.

Skills: Mark brings a well-rounded set of advanced digital marketing skills, including Facebook Ads, Google Tag Manager, Video and Graphic Ads, Google Analytics, and SEO/SEM. His proficiency in AdSense and tools like SEMrush highlights his ability to handle both organic and paid search strategies, while his use of Canva indicates creative capabilities in graphic content design for social media.

Strengths:

  • Comprehensive Digital Marketing Skillset: Mark’s advanced knowledge of various advertising platforms and analytics tools equips him to execute and optimize campaigns effectively, ensuring strong ad performance and ROI.

  • Experience in Social Media and Content Creation: His roles have required him to oversee social media content and ad design, which is valuable for roles needing a blend of creative and strategic oversight.

  • Technical Management Experience: His work in stage management for technical setups, including visuals and lighting, points to his capacity to handle technical equipment and event-based settings, an asset for roles that benefit from operational versatility.

Overall Recommendation: Mark is well-qualified for roles in digital marketing and social media management, particularly where advanced ad management, SEO/SEM, and creative content skills are valuable. His diverse experience in both customer engagement and technical support roles adds depth to his profile, making him a versatile candidate for marketing roles that also involve client interaction or event management support.


Employment History

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2021 to May 2023 (27 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Senior Marketing Manager

Industry:

Education

Employment Period:

July 2023 to July 2024 (12 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2024 to January 2025 (4 Months)

Duties and Responsibilities:

Managing Google, Facebook, and Microsoft/Bing Ads

Google Ads Specialist

Industry:

Construction / Building / Engineering

Employment Period:

August 2024 to March 2025 (7 Months)

Duties and Responsibilities:

Managing Google Ads

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2024 to April 2025 (5 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

October 24, 2024

Located In:

Philippines

License and Certification: :

Google Ads Search Google Ads Creative Google Ads Video Google Ads Display Google Analytics Google Ads AI-Powered Performance Search Ads 360


Skills

ADVANCED ★★★

    Facebook Ads, Google Tag Manager, Video Ads, Graphic Ads, AdSense, Google Analytics, Canva, SEO, SEM, SEMrush, Google AdWords, Google Adwords Keyword Planner, Bing Ads,

INTERMEDIATE ★★

    Marketing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17000591487
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HUAWEI
  • Processor: Ryzen 5 5500U
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Jars

Candidate ID: 610278


ADVANCED

    Team Management, Content Management, Customer Handling, Administrative Support...

INTERMEDIATE

    Content Management, Leadership, Human Resource Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Jars is a performance-driven operations leader with 5+ years of supervisory experience in the business process outsourcing (BPO) industry, particularly in content moderation for social media platforms. 

  • Successfully led a team of 12-20 content moderators handling live stream content moderation, where accuracy in flagging community guideline violations was mission-critical
  • Work scope includes coaching team members, monitoring KPI metrics like accuracy, AHT (average handling time), and completion rate, and regular client calibration meetings
  • He also worked as a Sales Associate for a telecommunications account and Healthcare Virtual Assistant for a U.S.-based clinic, managing appointment setting, calendar scheduling, and prescription refills
  • Jars can start immediately

Tools Used:

  • Client-provided software for moderation and tracking
  • Lark (internal communications)
  • RingCentral (VOIP for outbound/inbound calls)
  • Hubstaff and Slack (time tracking and team communication)

PI Behavioral Profile: Adapter

Strongest Behaviors:

  • Careful, detail-oriented, and follows a plan to avoid errors
  • Friendly, socially focused, and values teamwork and shared goals
  • Operationally efficient, focused on timely and accurate results

Behavioral Summary:
Jars exhibits a flexible and moderate behavioral range, allowing him to adapt based on the situation. He values structure but can deviate from it when necessary to achieve task completion. Though task-focused, he communicates empathetically and prefers a collaborative team environment. He can operate well under pressure and is likely to thrive in environments where quality and consistency are key. While adaptable, he may favor predictability and relies on clearly defined expectations for success.


Employment History

Operations Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to April 2025 (46 Months)

Duties and Responsibilities:

  • Supervise and manage a team of 15-20 team members, ensuring optimal performance and adherence to company standards.
  • Provide coaching, guidance, and support to team members to drive performance improvement and meet KPIs.
  • Monitor team productivity and quality to ensure service level agreements (SLAs) are consistently met.
  • Foster a positive work environment by encouraging teamwork, communication, and professional development.
  • Analyze performance metrics and provide regular feedback to team members to help them achieve individual and team goals.
  • Ensure all team members are compliant with policies, procedures, and regulations, particularly those related to livestream content and interactions.
  • Maintain a thorough understanding of policies for various types of livestreams, ensuring team members adhere to platform guidelines and company standards.
  • Assist in troubleshooting and resolving account-related issues, ensuring swift and accurate resolution to maintain client satisfaction.

Healthcare Advocate

Industry:

Healthcare / Medical

Employment Period:

July 2019 to June 2020 (11 Months)

Duties and Responsibilities:

  • Resolves an average of 300 inquiries weekly
  • Helps the company win stellar customer service ratings
  • Provide customers with regards to their billing and enrollment concerns

Customer Service Representative / Sales Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to September 2017 (8 Months)

Duties and Responsibilities:

  • Address customer service inquiries in a timely manner
  • Achieved a customer satisfaction rating of 98%
  • Providing input in improving internal processes

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

November 2024 to February 2025 (3 Months)

Duties and Responsibilities:

  • Scheduling appointments and sending reminders to patients
  • Managing calendars for doctors and staff Answering calls, emails, and messages
  • Data entry for patient records or insurance claims
  • Answering patient inquiries
  • Following up with patients regarding test results or upcoming visits
  • Coordinating lab or imaging test appointments
  • Managing prescription refill requests

Education History

Field of Study:

Engineering (Chemical)

Major:

Chemical Engineering

Graduation Date:

March 19, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Team Management, Content Management, Customer Handling, Administrative Support,

INTERMEDIATE ★★

    Content ManagementLeadershipHuman Resource Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17727680728
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER
  • Processor: 13th Gen Intel(R) Core(TM) i5-13420H 2.10 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Jars

Candidate ID: 610278


ADVANCED

    Team Management, Content Management, Customer Handling, Administrative Support...

INTERMEDIATE

    Content Management, Leadership, Human Resource Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Jars is a performance-driven operations leader with 5+ years of supervisory experience in the business process outsourcing (BPO) industry, particularly in content moderation for social media platforms. 

  • Successfully led a team of 12-20 content moderators handling live stream content moderation, where accuracy in flagging community guideline violations was mission-critical
  • Work scope includes coaching team members, monitoring KPI metrics like accuracy, AHT (average handling time), and completion rate, and regular client calibration meetings
  • He also worked as a Sales Associate for a telecommunications account and Healthcare Virtual Assistant for a U.S.-based clinic, managing appointment setting, calendar scheduling, and prescription refills
  • Jars can start immediately

Tools Used:

  • Client-provided software for moderation and tracking
  • Lark (internal communications)
  • RingCentral (VOIP for outbound/inbound calls)
  • Hubstaff and Slack (time tracking and team communication)

PI Behavioral Profile: Adapter

Strongest Behaviors:

  • Careful, detail-oriented, and follows a plan to avoid errors
  • Friendly, socially focused, and values teamwork and shared goals
  • Operationally efficient, focused on timely and accurate results

Behavioral Summary:
Jars exhibits a flexible and moderate behavioral range, allowing him to adapt based on the situation. He values structure but can deviate from it when necessary to achieve task completion. Though task-focused, he communicates empathetically and prefers a collaborative team environment. He can operate well under pressure and is likely to thrive in environments where quality and consistency are key. While adaptable, he may favor predictability and relies on clearly defined expectations for success.


Employment History

Operations Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to April 2025 (46 Months)

Duties and Responsibilities:

  • Supervise and manage a team of 15-20 team members, ensuring optimal performance and adherence to company standards.
  • Provide coaching, guidance, and support to team members to drive performance improvement and meet KPIs.
  • Monitor team productivity and quality to ensure service level agreements (SLAs) are consistently met.
  • Foster a positive work environment by encouraging teamwork, communication, and professional development.
  • Analyze performance metrics and provide regular feedback to team members to help them achieve individual and team goals.
  • Ensure all team members are compliant with policies, procedures, and regulations, particularly those related to livestream content and interactions.
  • Maintain a thorough understanding of policies for various types of livestreams, ensuring team members adhere to platform guidelines and company standards.
  • Assist in troubleshooting and resolving account-related issues, ensuring swift and accurate resolution to maintain client satisfaction.

Healthcare Advocate

Industry:

Healthcare / Medical

Employment Period:

July 2019 to June 2020 (11 Months)

Duties and Responsibilities:

  • Resolves an average of 300 inquiries weekly
  • Helps the company win stellar customer service ratings
  • Provide customers with regards to their billing and enrollment concerns

Customer Service Representative / Sales Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to September 2017 (8 Months)

Duties and Responsibilities:

  • Address customer service inquiries in a timely manner
  • Achieved a customer satisfaction rating of 98%
  • Providing input in improving internal processes

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

November 2024 to February 2025 (3 Months)

Duties and Responsibilities:

  • Scheduling appointments and sending reminders to patients
  • Managing calendars for doctors and staff Answering calls, emails, and messages
  • Data entry for patient records or insurance claims
  • Answering patient inquiries
  • Following up with patients regarding test results or upcoming visits
  • Coordinating lab or imaging test appointments
  • Managing prescription refill requests

Education History

Field of Study:

Engineering (Chemical)

Major:

Chemical Engineering

Graduation Date:

March 19, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Team Management, Content Management, Customer Handling, Administrative Support,

INTERMEDIATE ★★

    Content ManagementLeadershipHuman Resource Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17727680728
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER
  • Processor: 13th Gen Intel(R) Core(TM) i5-13420H 2.10 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Vanessa

Candidate ID: 609273


ADVANCED

    Canva, Microsoft...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

  • Candidate has a total of 3 years experience as a Virtual Assistant handling social media, accounting and administration.
  • Her primary skills:  Canva (10/10), Excel (8/10), social media management
  • Additional Skills: Basic WordPress, familiarity with Wix and Strikingly, basic invoicing and billing
  • Development Goals: Plans to enhance skills with upcoming courses in bookkeeping and SEO
Predictive Index:  Altruist

 

Employment History

MARKETING ASSISTANT

Industry:

General & Wholesale Trading

Employment Period:

June 2021 to January 2022 (7 Months)

Duties and Responsibilities:

Managing Lazada and Shopee Uploading products on Lazada and Shopee Optimizing Lazada and Shopee Coordinating campaigns and promos Sales Report Day-to-day management and implementation of product and store content List products and upload product content on the marketplace

ADMINISTRATIVE ASSISTANT

Industry:

Banking / Financial Services

Employment Period:

April 2021 to August 2024 (40 Months)

Duties and Responsibilities:

Responds to clients and agents' inquiries, both phone calls and emails Managing FB Group and Facebook page Coordinating with agents and clients Organize and schedule appointments To assist in the unit meeting and other events Prepares reports and presentations Screen incoming resumes and application forms Assist with the sourcing, recruiting, screening of job applicants to fill existing job openings Assists with new hire onboarding (e.g. documents, orientation agendas). Maintaining and updating company records, monthly reports, system and routine filings.

VIRTUAL ASSISTANT

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to November 2021 (33 Months)

Duties and Responsibilities:

Lead Generation Technical Support Ecommerce handling Data Entry Social media imagery creation

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development Management

Graduation Date:

March 30, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Business Administration

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Marketing Management

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Human Resource Development Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Microsoft,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16965245360
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS
  • Processor: AMD Ryzen 7 6800HS with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Vanessa

Candidate ID: 609273


ADVANCED

    Canva, Microsoft...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

  • Candidate has a total of 3 years experience as a Virtual Assistant handling social media, accounting and administration.
  • Her primary skills:  Canva (10/10), Excel (8/10), social media management
  • Additional Skills: Basic WordPress, familiarity with Wix and Strikingly, basic invoicing and billing
  • Development Goals: Plans to enhance skills with upcoming courses in bookkeeping and SEO
Predictive Index:  Altruist

 

Employment History

MARKETING ASSISTANT

Industry:

General & Wholesale Trading

Employment Period:

June 2021 to January 2022 (7 Months)

Duties and Responsibilities:

Managing Lazada and Shopee Uploading products on Lazada and Shopee Optimizing Lazada and Shopee Coordinating campaigns and promos Sales Report Day-to-day management and implementation of product and store content List products and upload product content on the marketplace

ADMINISTRATIVE ASSISTANT

Industry:

Banking / Financial Services

Employment Period:

April 2021 to August 2024 (40 Months)

Duties and Responsibilities:

Responds to clients and agents' inquiries, both phone calls and emails Managing FB Group and Facebook page Coordinating with agents and clients Organize and schedule appointments To assist in the unit meeting and other events Prepares reports and presentations Screen incoming resumes and application forms Assist with the sourcing, recruiting, screening of job applicants to fill existing job openings Assists with new hire onboarding (e.g. documents, orientation agendas). Maintaining and updating company records, monthly reports, system and routine filings.

VIRTUAL ASSISTANT

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to November 2021 (33 Months)

Duties and Responsibilities:

Lead Generation Technical Support Ecommerce handling Data Entry Social media imagery creation

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development Management

Graduation Date:

March 30, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Business Administration

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Marketing Management

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Human Resource Development Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Microsoft,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16965245360
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS
  • Processor: AMD Ryzen 7 6800HS with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $9.49/hr

John

Candidate ID: 607289


ADVANCED

    Lead Generation, Lead Mining, Lead management, Cold Calling...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.49 per hour or $USD 1645.65 per month

Remote Staff Recruiter Comments

  • John is a highly skilled professional with over three years of experience as a Lead Generation Specialist and General Virtual Assistant in the BPO and publishing industries.
  • His expertise lies in driving lead generation campaigns and managing client relationships, consistently surpassing performance metrics.
  • With a proven ability to work independently in remote settings, he has helped streamline processes, improve team productivity, and deliver exceptional customer service.
  • Work Experience & Educational Background:
    • John's career spans multiple roles across industries, including account management, sales, and team leadership.
    • Highlights of his experience include:
    • Over three years as a Lead Generation Specialist, excelling in the use of industry-standard CRM tools such as LinkedIn Sales Navigator, HubSpot, and Salesforce.
    • A background in publishing consultancy and sales, assisting authors in marketing and distribution strategies.
    • Leadership experience, having managed and supervised teams to meet performance targets and maintain quality standards.
  • John holds a Bachelor of Science in Computer Engineering from Mindanao Polytechnic State College, where he also completed a foundational program in Computer Electronics.
  • Career Highlights & Relevant Projects:
    • John successfully managed lead generation campaigns that resulted in increased client acquisition and revenue growth.
    • At a BPO company, he coordinated with internal teams to align client expectations with service delivery, achieving high customer satisfaction scores.
    • His ability to qualify leads and measure campaign success contributed to revenue increases at his previous roles.
  • Skill Proficiency & Technical Expertise:
    • John is proficient in tools such as Salesforce, HubSpot, ZoomInfo, and PipeDrive.
    • His technical skill set includes data entry, invoicing, and process optimization, while his soft skills encompass communication, leadership, and problem-solving.
    • These skills enable him to work efficiently in virtual environments, effectively managing client relations and delivering high-quality results.
Predictive Index Profile - Guardian

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary
John Rey is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, John Rey will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.

 

Employment History

Lead Generation Specialist

Industry:

Entertainment / Media

Employment Period:

July 2021 to September 2024 (38 Months)

Duties and Responsibilities:

● Identifes and engages potential clients to generate new business opportunities. ● Uses CRM tools to track leads and measure campaign success ● Qualifes leads and follows up with potential clients

Publishing Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2020 to June 2021 (13 Months)

Duties and Responsibilities:

● Handles inbound and outbound calls for authors looking to publish their book. ● Assists with marketing and promotion strategies ● Provides insights on distribution channels

Account Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2016 to April 2020 (45 Months)

Duties and Responsibilities:

● Manages client relationships and ensures customer satisfaction. ● Oversees the performance of the BPO team handling the client's account. ● Coordinates with internal teams to meet client expectations..

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2014 to June 2016 (27 Months)

Duties and Responsibilities:

Manages inbound and outbound calls with authors interested in publishing their books, guiding them through the process and addressing their questions. ● Negotiates contracts and pricing with authors and clients. ● Maintains relationships with existing clients.

Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2005 to February 2013 (91 Months)

Duties and Responsibilities:

● Manages and supervises a team of agents. ● Ensures the team meets performance targets and quality standards. ● Monitors team performance and provides feedback.

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

April 16, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation, Lead Mining, Lead management, Cold Calling, Email management,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: default
  • Operating System: Windows 11

All-inclusive Rate: USD $9.49/hr

John

Candidate ID: 607289


ADVANCED

    Lead Generation, Lead Mining, Lead management, Cold Calling...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.49 per hour or $USD 1645.65 per month

Remote Staff Recruiter Comments

  • John is a highly skilled professional with over three years of experience as a Lead Generation Specialist and General Virtual Assistant in the BPO and publishing industries.
  • His expertise lies in driving lead generation campaigns and managing client relationships, consistently surpassing performance metrics.
  • With a proven ability to work independently in remote settings, he has helped streamline processes, improve team productivity, and deliver exceptional customer service.
  • Work Experience & Educational Background:
    • John's career spans multiple roles across industries, including account management, sales, and team leadership.
    • Highlights of his experience include:
    • Over three years as a Lead Generation Specialist, excelling in the use of industry-standard CRM tools such as LinkedIn Sales Navigator, HubSpot, and Salesforce.
    • A background in publishing consultancy and sales, assisting authors in marketing and distribution strategies.
    • Leadership experience, having managed and supervised teams to meet performance targets and maintain quality standards.
  • John holds a Bachelor of Science in Computer Engineering from Mindanao Polytechnic State College, where he also completed a foundational program in Computer Electronics.
  • Career Highlights & Relevant Projects:
    • John successfully managed lead generation campaigns that resulted in increased client acquisition and revenue growth.
    • At a BPO company, he coordinated with internal teams to align client expectations with service delivery, achieving high customer satisfaction scores.
    • His ability to qualify leads and measure campaign success contributed to revenue increases at his previous roles.
  • Skill Proficiency & Technical Expertise:
    • John is proficient in tools such as Salesforce, HubSpot, ZoomInfo, and PipeDrive.
    • His technical skill set includes data entry, invoicing, and process optimization, while his soft skills encompass communication, leadership, and problem-solving.
    • These skills enable him to work efficiently in virtual environments, effectively managing client relations and delivering high-quality results.
Predictive Index Profile - Guardian

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary
John Rey is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, John Rey will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.

 

Employment History

Lead Generation Specialist

Industry:

Entertainment / Media

Employment Period:

July 2021 to September 2024 (38 Months)

Duties and Responsibilities:

● Identifes and engages potential clients to generate new business opportunities. ● Uses CRM tools to track leads and measure campaign success ● Qualifes leads and follows up with potential clients

Publishing Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2020 to June 2021 (13 Months)

Duties and Responsibilities:

● Handles inbound and outbound calls for authors looking to publish their book. ● Assists with marketing and promotion strategies ● Provides insights on distribution channels

Account Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2016 to April 2020 (45 Months)

Duties and Responsibilities:

● Manages client relationships and ensures customer satisfaction. ● Oversees the performance of the BPO team handling the client's account. ● Coordinates with internal teams to meet client expectations..

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2014 to June 2016 (27 Months)

Duties and Responsibilities:

Manages inbound and outbound calls with authors interested in publishing their books, guiding them through the process and addressing their questions. ● Negotiates contracts and pricing with authors and clients. ● Maintains relationships with existing clients.

Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2005 to February 2013 (91 Months)

Duties and Responsibilities:

● Manages and supervises a team of agents. ● Ensures the team meets performance targets and quality standards. ● Monitors team performance and provides feedback.

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

April 16, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation, Lead Mining, Lead management, Cold Calling, Email management,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: default
  • Operating System: Windows 11

All-inclusive Rate: USD $9.86/hr

Alino

Candidate ID: 605344


ADVANCED

    Accounts Receivable Management, Accounts Payable Management, Bookkeeping, BAS Reporting...

INTERMEDIATE

    Xero Accounting, Xero, MYOB, QuickBooks...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.86 per hour or $USD 854.87 per month

Full Time: $USD 9.86 per hour or $USD 1709.74 per month

Remote Staff Recruiter Comments

Alino presents a solid background in accounting and bookkeeping, with over seven years of experience in the industry. His experience aligns well with the client's requirements, especially with handling multiple entities and diverse industries, which is essential for managing the family business’s complex bookkeeping needs.

Strengths:

  1. Relevant Experience: Alino has substantial experience as a bookkeeper, accounting supervisor, and team lead, which has equipped him with comprehensive skills in accounting and bookkeeping. His current role managing a team and handling multiple client accounts demonstrates his capability to handle complex bookkeeping for diverse businesses.
  2. Software Proficiency: He has worked with essential accounting software, specifically Xero, MYOB, and QuickBooks, covering all necessary tools for the client’s Australian business operations.
  3. Exposure to Australian Accounting Standards: Alino has over a year of direct experience with Australian clients, which ensures familiarity with the country’s financial regulations and practices.
  4. Educational Background: Currently finalizing his master’s thesis and involved in teaching accounting, Alino demonstrates an ongoing commitment to academic and professional development.
  5. Remote Work Setup: He has a well-equipped home office, including backup equipment and internet, demonstrating his readiness for remote work.

Overall Impression: Alino is a qualified candidate for the bookkeeping role, especially given his extensive experience, exposure to Australian clients, and knowledge of the necessary accounting software. His experience across different sectors and direct handling of monthly and year-end financial tasks aligns with the job's responsibilities, making him a strong fit for the role.

Behavioral Assessment: 

Alino is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right.
The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.


Alino is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.


Employment History

Staff Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

February 2018 to January 2021 (35 Months)

Duties and Responsibilities:

  • Assist in tax preparation for clients (1601C, VAT, 0619E, etc.).
  • Maintain proper bookkeeping and prepare manual journal of various clients.
  • Participate in inventory counts, payroll audit, and payroll preparation. 
  • Completed audit papers by thoroughly documenting audit tests and findings.

Associate

Industry:

Accounting / Audit / Tax

Employment Period:

January 2021 to September 2021 (7 Months)

Duties and Responsibilities:

  • Arranged and organized excel files of various companies in order to ease the recording in the general journal
  • Prepared payroll, reports for tax compliance, and government remittances reports for various clients.
  • Filed BIR returns (1601C, 0619E, 0619F, 2307, and etc.) 
  • Prepared Manual Books for various companies namely: General Journal, General Ledger, Subsidiary Purchase Journal
  • Attended various in-house training for assurance and self-directed learning for internal purposes
  • Assisted other senior associates in daily tasks

Associate Finance PH

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2022 to March 2023 (10 Months)

Duties and Responsibilities:

  • Creation of country reports and ensured timely submission.
  • Maintenance of accounting records and books of accounts in accordance with local statutory requirements.
  • Use of XERO of invoicing, collections, and manual postings.
  • Administrative services in coordination with local vendor.
  • Preparation of PH budget and funding.
  • Prepared payroll, reports for tax compliance, and government remittances reports.
  • Assisting with other business compliance for permits, licenses, accreditation, and etc.
  • Coordinate with the team for SEC incorporation
  • Reviewed contracts & sales orders for proper billing/revenue recognition based on implementation & subscription terms
  • Owned revenue recognition schedule & commission payout

Supervisor Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

March 2023 to September 2023 (6 Months)

Duties and Responsibilities:

  • Maintenance of accounting records and books of accounts in accordance with local statutory requirements of various clients
  • Use of XERO for invoicing, collections, and bank reconciliation.
  • Prepared payroll, reports for tax compliance, and government remittances reports of various clients.
  • Directing and supervising the team to ensure that the client's financial statements and reports are completed accurately and on time.
  • Ensuring that every accounting transaction is accurately documented, categorised, and reconciled in compliance with the proper accounting standards and the needs of the client.
  • Reviewing, examining, and analysing the team's financial records and statements to spot any potential errors or anomalies.
  • Establishing excellent connections with clients by routinely communicating with them to understand their accounting needs and requirements and to answer any worries or queries they may have
  • Keeping abreast of modifications to accounting rules and standards
  • Serving clients' e-commerce platforms (Lazada, Shopee, Zalora, etc.)

Team Lead Bookkeeping

Industry:

Accounting / Audit / Tax

Employment Period:

October 2023 to November 2024 (13 Months)

Duties and Responsibilities:

  • Leading a team of bookkeepers, creating an environment conducive to professional growth and cohesive teamwork.
  • Mentoring new hires for them to adapt quickly with the environment and process.
  • Delivering comprehensive MYOB and Xero bookkeeping solutions, encompassing general ledger maintenance, bank reconciliations, and adept management of accounts payable and receivable.
  • Utilizing Xero Payroll to efficiently process clients' payroll, ensuring accuracy and compliance with regulations.
  • Collaborating closely with various teams to maintain accurate and up-to-date financial records, fostering a cohesive and aligned approach.
  • Assist in end of months reconciliation, and management reports.
  • Addresses inquiries promptly, utilizing expertise to provide accurate solutions, and escalating issues when necessary to uphold timely and precise responses to the Australia team.
  • Taking the lead in preparing Business Activity Statements (BAS), contributing to regulatory compliance, and reinforcing the organization's financial foundation.
  • Briefly mentored Tax Team with regards to their queries and concerns about the company's taxes
  • Liaise with AU team members, seniors, managers, and directors for processes that can enhance work processes.
  • Implement certain processes and provide metrics being sent out to the COO.
  • Managing a team in Cebu, Tarlac, Pampanga, Australia, and India.
  • Implement process changes and process flows incorporated in Karbon, FYI and Salesforce.

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

December 2022 to December 2025 (35 Months)

Duties and Responsibilities:

  • Managed full-cycle bookkeeping, including daily transaction recording, bank and credit card reconciliations, accounts receivable (invoicing, collections, and customer account management), and accounts payable (supplier payments and expense tracking).
  • Proficient in Xero, MYOB, QuickBooks, and NetSuite for financial management, reporting, and maintaining accurate financial records.
  • Processed payroll for small to medium-sized businesses using Xero Payroll, Deputy, ShiftCare, and Tanda, ensuring compliance with relevant tax laws, superannuation requirements, and industry awards.
  • Assisted with month-end and year-end financial processes, including reconciliations, accruals, and preparation of management reports for business insights and decision-making.
  • Prepared and lodged Business Activity Statements (BAS), Instalment Activity Statements (IAS), and Payroll Tax submissions, ensuring compliance with ATO regulations and deadlines.
  • Experienced with Dext, Hubdoc, Karbon, and FYI for document management, workflow automation, and streamlining financial operations.
  • Knowledgeable in industry-specific payroll regulations, including SCHADS and Restaurant Industry Awards, ensuring correct interpretation and application of pay rates, allowances, and entitlements.
  • Strong ability to work collaboratively with accountants, business owners, and financial teams to optimize financial processes and improve business efficiency.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Internal Auditing

Graduation Date:

December 19, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Accountancy

Graduation Date:

May 14, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

May 30, 2025

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Receivable Management, Accounts Payable Management, Bookkeeping, BAS Reporting, MYOB, Australian GST, Australian Tax, Australian Business Register, Australian Securities and Investments Commission,

INTERMEDIATE ★★

    Xero Accounting, Xero, MYOB, QuickBooks, Employee engagement, People Skills, Payroll Processing, Payroll ManagementAccountingMicrosoft ExcelTaxationeCommerce

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16996901479
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo Thinkpad L14
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s
  • Operating System: Windows 11

All-inclusive Rate: USD $9.86/hr

Alino

Candidate ID: 605344


ADVANCED

    Accounts Receivable Management, Accounts Payable Management, Bookkeeping, BAS Reporting...

INTERMEDIATE

    Xero Accounting, Xero, MYOB, QuickBooks...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.86 per hour or $USD 854.87 per month

Full Time: $USD 9.86 per hour or $USD 1709.74 per month

Remote Staff Recruiter Comments

Alino presents a solid background in accounting and bookkeeping, with over seven years of experience in the industry. His experience aligns well with the client's requirements, especially with handling multiple entities and diverse industries, which is essential for managing the family business’s complex bookkeeping needs.

Strengths:

  1. Relevant Experience: Alino has substantial experience as a bookkeeper, accounting supervisor, and team lead, which has equipped him with comprehensive skills in accounting and bookkeeping. His current role managing a team and handling multiple client accounts demonstrates his capability to handle complex bookkeeping for diverse businesses.
  2. Software Proficiency: He has worked with essential accounting software, specifically Xero, MYOB, and QuickBooks, covering all necessary tools for the client’s Australian business operations.
  3. Exposure to Australian Accounting Standards: Alino has over a year of direct experience with Australian clients, which ensures familiarity with the country’s financial regulations and practices.
  4. Educational Background: Currently finalizing his master’s thesis and involved in teaching accounting, Alino demonstrates an ongoing commitment to academic and professional development.
  5. Remote Work Setup: He has a well-equipped home office, including backup equipment and internet, demonstrating his readiness for remote work.

Overall Impression: Alino is a qualified candidate for the bookkeeping role, especially given his extensive experience, exposure to Australian clients, and knowledge of the necessary accounting software. His experience across different sectors and direct handling of monthly and year-end financial tasks aligns with the job's responsibilities, making him a strong fit for the role.

Behavioral Assessment: 

Alino is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right.
The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.


Alino is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.


Employment History

Staff Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

February 2018 to January 2021 (35 Months)

Duties and Responsibilities:

  • Assist in tax preparation for clients (1601C, VAT, 0619E, etc.).
  • Maintain proper bookkeeping and prepare manual journal of various clients.
  • Participate in inventory counts, payroll audit, and payroll preparation. 
  • Completed audit papers by thoroughly documenting audit tests and findings.

Associate

Industry:

Accounting / Audit / Tax

Employment Period:

January 2021 to September 2021 (7 Months)

Duties and Responsibilities:

  • Arranged and organized excel files of various companies in order to ease the recording in the general journal
  • Prepared payroll, reports for tax compliance, and government remittances reports for various clients.
  • Filed BIR returns (1601C, 0619E, 0619F, 2307, and etc.) 
  • Prepared Manual Books for various companies namely: General Journal, General Ledger, Subsidiary Purchase Journal
  • Attended various in-house training for assurance and self-directed learning for internal purposes
  • Assisted other senior associates in daily tasks

Associate Finance PH

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2022 to March 2023 (10 Months)

Duties and Responsibilities:

  • Creation of country reports and ensured timely submission.
  • Maintenance of accounting records and books of accounts in accordance with local statutory requirements.
  • Use of XERO of invoicing, collections, and manual postings.
  • Administrative services in coordination with local vendor.
  • Preparation of PH budget and funding.
  • Prepared payroll, reports for tax compliance, and government remittances reports.
  • Assisting with other business compliance for permits, licenses, accreditation, and etc.
  • Coordinate with the team for SEC incorporation
  • Reviewed contracts & sales orders for proper billing/revenue recognition based on implementation & subscription terms
  • Owned revenue recognition schedule & commission payout

Supervisor Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

March 2023 to September 2023 (6 Months)

Duties and Responsibilities:

  • Maintenance of accounting records and books of accounts in accordance with local statutory requirements of various clients
  • Use of XERO for invoicing, collections, and bank reconciliation.
  • Prepared payroll, reports for tax compliance, and government remittances reports of various clients.
  • Directing and supervising the team to ensure that the client's financial statements and reports are completed accurately and on time.
  • Ensuring that every accounting transaction is accurately documented, categorised, and reconciled in compliance with the proper accounting standards and the needs of the client.
  • Reviewing, examining, and analysing the team's financial records and statements to spot any potential errors or anomalies.
  • Establishing excellent connections with clients by routinely communicating with them to understand their accounting needs and requirements and to answer any worries or queries they may have
  • Keeping abreast of modifications to accounting rules and standards
  • Serving clients' e-commerce platforms (Lazada, Shopee, Zalora, etc.)

Team Lead Bookkeeping

Industry:

Accounting / Audit / Tax

Employment Period:

October 2023 to November 2024 (13 Months)

Duties and Responsibilities:

  • Leading a team of bookkeepers, creating an environment conducive to professional growth and cohesive teamwork.
  • Mentoring new hires for them to adapt quickly with the environment and process.
  • Delivering comprehensive MYOB and Xero bookkeeping solutions, encompassing general ledger maintenance, bank reconciliations, and adept management of accounts payable and receivable.
  • Utilizing Xero Payroll to efficiently process clients' payroll, ensuring accuracy and compliance with regulations.
  • Collaborating closely with various teams to maintain accurate and up-to-date financial records, fostering a cohesive and aligned approach.
  • Assist in end of months reconciliation, and management reports.
  • Addresses inquiries promptly, utilizing expertise to provide accurate solutions, and escalating issues when necessary to uphold timely and precise responses to the Australia team.
  • Taking the lead in preparing Business Activity Statements (BAS), contributing to regulatory compliance, and reinforcing the organization's financial foundation.
  • Briefly mentored Tax Team with regards to their queries and concerns about the company's taxes
  • Liaise with AU team members, seniors, managers, and directors for processes that can enhance work processes.
  • Implement certain processes and provide metrics being sent out to the COO.
  • Managing a team in Cebu, Tarlac, Pampanga, Australia, and India.
  • Implement process changes and process flows incorporated in Karbon, FYI and Salesforce.

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

December 2022 to December 2025 (35 Months)

Duties and Responsibilities:

  • Managed full-cycle bookkeeping, including daily transaction recording, bank and credit card reconciliations, accounts receivable (invoicing, collections, and customer account management), and accounts payable (supplier payments and expense tracking).
  • Proficient in Xero, MYOB, QuickBooks, and NetSuite for financial management, reporting, and maintaining accurate financial records.
  • Processed payroll for small to medium-sized businesses using Xero Payroll, Deputy, ShiftCare, and Tanda, ensuring compliance with relevant tax laws, superannuation requirements, and industry awards.
  • Assisted with month-end and year-end financial processes, including reconciliations, accruals, and preparation of management reports for business insights and decision-making.
  • Prepared and lodged Business Activity Statements (BAS), Instalment Activity Statements (IAS), and Payroll Tax submissions, ensuring compliance with ATO regulations and deadlines.
  • Experienced with Dext, Hubdoc, Karbon, and FYI for document management, workflow automation, and streamlining financial operations.
  • Knowledgeable in industry-specific payroll regulations, including SCHADS and Restaurant Industry Awards, ensuring correct interpretation and application of pay rates, allowances, and entitlements.
  • Strong ability to work collaboratively with accountants, business owners, and financial teams to optimize financial processes and improve business efficiency.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Internal Auditing

Graduation Date:

December 19, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Accountancy

Graduation Date:

May 14, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

May 30, 2025

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Receivable Management, Accounts Payable Management, Bookkeeping, BAS Reporting, MYOB, Australian GST, Australian Tax, Australian Business Register, Australian Securities and Investments Commission,

INTERMEDIATE ★★

    Xero Accounting, Xero, MYOB, QuickBooks, Employee engagement, People Skills, Payroll Processing, Payroll ManagementAccountingMicrosoft ExcelTaxationeCommerce

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16996901479
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo Thinkpad L14
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Kamille

Candidate ID: 601932


ADVANCED

    Communication Skills, Verbal Communication, Written Communication, Administrative Support...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • End-to-End Conveyancing Experience

    • Two years of direct experience managing residential and commercial property transactions

    • Strong knowledge of Queensland conveyancing processes; some exposure to Victoria and New South Wales contracts

    • Experienced in file openings, contract handling, and full transaction lifecycle support

  • PEXA Proficiency

    • Skilled in creating and managing PEXA workspaces, including inviting participants, lodging documents, and preparing for settlement

    • Familiar with uploading settlement figures and completing transactions electronically

    • Able to work independently in PEXA with minimal oversight for most tasks

  • Off-the-Plan (OTP) Transaction Exposure

    • Hands-on experience supporting OTP transactions from pre-registration to settlement

    • Understands the importance of compliance with strict timelines and coordination with all parties involved

    • Can handle the nuances and longer contract formats associated with OTP matters

  • Legal Systems Knowledge

    • Proficient in Actionstep and LEAP for legal matter management and documentation

    • Adaptable to different CRMs and conveyancing software based on prior roles in legal support settings

  • Administrative and Client Support Skills

    • Manages solicitor inboxes, schedules, and communications with banks, agents, and clients

    • Demonstrates strong organizational skills and attention to detail

    • Effective communicator with a proactive, client-centered approach

  • Additional Professional Experience

    • Former Learning Operations Analyst with experience in training facilitation and documentation within a corporate insurance environment

    • Background in customer service roles, contributing to excellent interpersonal and resolution skills

Kamille is a dedicated and detail-oriented Conveyancing Paralegal with two years of comprehensive experience managing residential and commercial property transactions. She excels in ensuring compliance with state-specific regulations, processing settlements, and maintaining seamless case management. Her commitment to delivering high-quality support in fast-paced legal environments sets her apart. With a Bachelor’s degree in Accountancy, Kamille combines her analytical and organizational skills to complement her legal expertise effectively.

  • Years of Experience: 2 years as a Conveyancing Paralegal, with additional roles in training operations and customer service, giving her a well-rounded skill set.
  • Relevant Work Areas:
    • Managed property settlements in Queensland and Victoria, ensuring legal compliance and precision.
    • Processed property settlements using PEXA, handling tasks such as document lodging, fund verification, and coordinating with all parties to ensure timely settlements.
    • Created and updated legal matters in Actionstep, contributing to thorough and organized case management.
  • Industries Served: Conveyancing, Insurance, and Shared Services sectors.
  • Certifications and Trainings:
    • Proficient in PEXA for electronic property settlements, handling end-to-end processes.
    • Experienced in developing and implementing training materials in a shared services setting, enhancing team capabilities.
Career Highlights / Relevant Projects
  • In her role as a Settlement Agent, Kamille has managed numerous property transactions using PEXA for both residential and commercial properties, particularly in Queensland and Victoria. Her responsibilities include workspace setup, document lodgment, fund verification, and coordination with financial institutions and conveyancers. This experience highlights her adaptability and attention to detail in navigating complex transactions.
  • Kamille’s training role at AIG, where she designed process-related training materials, demonstrates her ability to transfer knowledge effectively and support team growth. These achievements reflect her strategic thinking and her capability to handle both legal and operational challenges.
Skill Proficiency + Tech / Software Proficiency
  • Key Skills:
    • File Management
    • Attention to Detail
    • Communication and Organization
    • Planning and Strategy
  • Tech and Software Proficiency:
    • Proficient in PEXA for electronic conveyancing, handling tasks such as inviting participants, managing lodgment, and ensuring compliance with financial adjustments.
    • Experienced in Actionstep for legal case management, creating and maintaining detailed records.
Detailed PEXA Experience
  1. PEXA Transactions: Kamille has processed a variety of property settlements, ensuring compliance with state-specific regulations. Her role includes preparing workspaces, verifying funds, and coordinating with all stakeholders to facilitate smooth settlements.
  2. Workspace Management: She regularly creates PEXA workspaces, invites participants, and closely monitors lodgment and settlement schedules to avoid delays. Her proactive approach ensures timely and accurate transactions.
  3. Issue Resolution: Kamille has experience addressing common issues such as document requisitions and settlement delays by working with relevant parties to resolve them efficiently, ensuring transactions proceed without further complications.
  4. Financial Accuracy: She handles financial adjustments and fund disbursement in the PEXA workspace, verifying all figures for accuracy and compliance with regulatory standards.
  5. End-to-End Conveyancing: Kamille manages conveyancing processes from initiation to completion, overseeing electronic lodgments, document preparation, and ensuring all deadlines are met.
Prepare adjustments ✓
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓


Adapter - The Predictive Index
 


Employment History

CONTACT CENTER SPECIALIST, LEARNING OPERATIONS SENIOR ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2013 to February 2022 (101 Months)

Duties and Responsibilities:

Learning Operations Senior Analyst
January 2021 – February 2022

  • Facilitated a variety of process-related courses, including new hire onboarding, upskilling, refresher, and cross-training for contact center operations.
  • Coordinated, prepared, implemented, and documented training activities to ensure alignment with contact center processes.
  • Developed comprehensive training materials, including curriculum design, assessments, and supporting documentation.
  • Collaborated closely with process owners and stakeholders to ensure training programs were updated and aligned with business needs.

Contact Center Specialist
September 2013 – January 2021

  • Handled customer inquiries, resolving concerns and complaints efficiently through phone interactions.
  • Provided detailed explanations of life insurance policies, including policy types, coverage, status, and validity, addressing any customer concerns.
  • Assisted customers with claims setup, status updates, and follow-ups with the relevant departments to ensure timely resolutions.
  • Processed payments, discussed billing statement details, payment modes, and arranged draft dates for automatic banking.

SETTLEMENT AGENT AND DATA ENTRY

Industry:

Law / Legal

Employment Period:

February 2022 to June 2024 (28 Months)

Duties and Responsibilities:

  • Managed Settlements Across Queensland and Victoria: Oversaw conveyancing settlements for properties in Queensland and Victoria, ensuring strict adherence to state-specific regulations and procedures.
  • Prepared and Processed Settlements in PEXA: Executed property settlements through PEXA, including lodging legal documents, verifying funds, and coordinating with solicitors, mortgagees, and other stakeholders to ensure smooth and timely electronic settlements.
  • Created and Managed Legal Matters in Actionstep: Managed client matters within Actionstep, including creating, updating, and organizing case files, ensuring accurate data entry, and maintaining thorough documentation throughout the conveyancing process

Education History

Field of Study:

Business Studies/Administration/Management

Major:

ACCOUNTANCY

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Verbal Communication, Written Communication, Administrative Support, Documentations, Administrative Skills, Strategic Planning, Strategic Management, Organizational Skills, File Management, Planning,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16870412885
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer Aspire
  • Processor: Intel Core 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Kamille

Candidate ID: 601932


ADVANCED

    Communication Skills, Verbal Communication, Written Communication, Administrative Support...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • End-to-End Conveyancing Experience

    • Two years of direct experience managing residential and commercial property transactions

    • Strong knowledge of Queensland conveyancing processes; some exposure to Victoria and New South Wales contracts

    • Experienced in file openings, contract handling, and full transaction lifecycle support

  • PEXA Proficiency

    • Skilled in creating and managing PEXA workspaces, including inviting participants, lodging documents, and preparing for settlement

    • Familiar with uploading settlement figures and completing transactions electronically

    • Able to work independently in PEXA with minimal oversight for most tasks

  • Off-the-Plan (OTP) Transaction Exposure

    • Hands-on experience supporting OTP transactions from pre-registration to settlement

    • Understands the importance of compliance with strict timelines and coordination with all parties involved

    • Can handle the nuances and longer contract formats associated with OTP matters

  • Legal Systems Knowledge

    • Proficient in Actionstep and LEAP for legal matter management and documentation

    • Adaptable to different CRMs and conveyancing software based on prior roles in legal support settings

  • Administrative and Client Support Skills

    • Manages solicitor inboxes, schedules, and communications with banks, agents, and clients

    • Demonstrates strong organizational skills and attention to detail

    • Effective communicator with a proactive, client-centered approach

  • Additional Professional Experience

    • Former Learning Operations Analyst with experience in training facilitation and documentation within a corporate insurance environment

    • Background in customer service roles, contributing to excellent interpersonal and resolution skills

Kamille is a dedicated and detail-oriented Conveyancing Paralegal with two years of comprehensive experience managing residential and commercial property transactions. She excels in ensuring compliance with state-specific regulations, processing settlements, and maintaining seamless case management. Her commitment to delivering high-quality support in fast-paced legal environments sets her apart. With a Bachelor’s degree in Accountancy, Kamille combines her analytical and organizational skills to complement her legal expertise effectively.

  • Years of Experience: 2 years as a Conveyancing Paralegal, with additional roles in training operations and customer service, giving her a well-rounded skill set.
  • Relevant Work Areas:
    • Managed property settlements in Queensland and Victoria, ensuring legal compliance and precision.
    • Processed property settlements using PEXA, handling tasks such as document lodging, fund verification, and coordinating with all parties to ensure timely settlements.
    • Created and updated legal matters in Actionstep, contributing to thorough and organized case management.
  • Industries Served: Conveyancing, Insurance, and Shared Services sectors.
  • Certifications and Trainings:
    • Proficient in PEXA for electronic property settlements, handling end-to-end processes.
    • Experienced in developing and implementing training materials in a shared services setting, enhancing team capabilities.
Career Highlights / Relevant Projects
  • In her role as a Settlement Agent, Kamille has managed numerous property transactions using PEXA for both residential and commercial properties, particularly in Queensland and Victoria. Her responsibilities include workspace setup, document lodgment, fund verification, and coordination with financial institutions and conveyancers. This experience highlights her adaptability and attention to detail in navigating complex transactions.
  • Kamille’s training role at AIG, where she designed process-related training materials, demonstrates her ability to transfer knowledge effectively and support team growth. These achievements reflect her strategic thinking and her capability to handle both legal and operational challenges.
Skill Proficiency + Tech / Software Proficiency
  • Key Skills:
    • File Management
    • Attention to Detail
    • Communication and Organization
    • Planning and Strategy
  • Tech and Software Proficiency:
    • Proficient in PEXA for electronic conveyancing, handling tasks such as inviting participants, managing lodgment, and ensuring compliance with financial adjustments.
    • Experienced in Actionstep for legal case management, creating and maintaining detailed records.
Detailed PEXA Experience
  1. PEXA Transactions: Kamille has processed a variety of property settlements, ensuring compliance with state-specific regulations. Her role includes preparing workspaces, verifying funds, and coordinating with all stakeholders to facilitate smooth settlements.
  2. Workspace Management: She regularly creates PEXA workspaces, invites participants, and closely monitors lodgment and settlement schedules to avoid delays. Her proactive approach ensures timely and accurate transactions.
  3. Issue Resolution: Kamille has experience addressing common issues such as document requisitions and settlement delays by working with relevant parties to resolve them efficiently, ensuring transactions proceed without further complications.
  4. Financial Accuracy: She handles financial adjustments and fund disbursement in the PEXA workspace, verifying all figures for accuracy and compliance with regulatory standards.
  5. End-to-End Conveyancing: Kamille manages conveyancing processes from initiation to completion, overseeing electronic lodgments, document preparation, and ensuring all deadlines are met.
Prepare adjustments ✓
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓


Adapter - The Predictive Index
 


Employment History

CONTACT CENTER SPECIALIST, LEARNING OPERATIONS SENIOR ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2013 to February 2022 (101 Months)

Duties and Responsibilities:

Learning Operations Senior Analyst
January 2021 – February 2022

  • Facilitated a variety of process-related courses, including new hire onboarding, upskilling, refresher, and cross-training for contact center operations.
  • Coordinated, prepared, implemented, and documented training activities to ensure alignment with contact center processes.
  • Developed comprehensive training materials, including curriculum design, assessments, and supporting documentation.
  • Collaborated closely with process owners and stakeholders to ensure training programs were updated and aligned with business needs.

Contact Center Specialist
September 2013 – January 2021

  • Handled customer inquiries, resolving concerns and complaints efficiently through phone interactions.
  • Provided detailed explanations of life insurance policies, including policy types, coverage, status, and validity, addressing any customer concerns.
  • Assisted customers with claims setup, status updates, and follow-ups with the relevant departments to ensure timely resolutions.
  • Processed payments, discussed billing statement details, payment modes, and arranged draft dates for automatic banking.

SETTLEMENT AGENT AND DATA ENTRY

Industry:

Law / Legal

Employment Period:

February 2022 to June 2024 (28 Months)

Duties and Responsibilities:

  • Managed Settlements Across Queensland and Victoria: Oversaw conveyancing settlements for properties in Queensland and Victoria, ensuring strict adherence to state-specific regulations and procedures.
  • Prepared and Processed Settlements in PEXA: Executed property settlements through PEXA, including lodging legal documents, verifying funds, and coordinating with solicitors, mortgagees, and other stakeholders to ensure smooth and timely electronic settlements.
  • Created and Managed Legal Matters in Actionstep: Managed client matters within Actionstep, including creating, updating, and organizing case files, ensuring accurate data entry, and maintaining thorough documentation throughout the conveyancing process

Education History

Field of Study:

Business Studies/Administration/Management

Major:

ACCOUNTANCY

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Verbal Communication, Written Communication, Administrative Support, Documentations, Administrative Skills, Strategic Planning, Strategic Management, Organizational Skills, File Management, Planning,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16870412885
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer Aspire
  • Processor: Intel Core 5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

PAUL

Candidate ID: 601256


ADVANCED

    Communication Skills, Email Handling, Administrative Support, Documentations...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

Paul Angelo brings over 3 years of specialized experience as a conveyancing paralegal in Australian property law. His expertise lies in managing end-to-end property settlements using the PEXA workspace, including both purchase and sale transactions. Paul’s proficiency in creating PEXA workspaces, setting up transaction types, and coordinating with solicitors and mortgagees ensures that his clients experience smooth and timely settlements. 

  • Conveyancing Paralegal (3 years): Expertise in handling property transactions across QLD, VIC, NSW, and ACT, with extensive experience using PEXA, Actionstep, TriConvey, LEAP, and InfoTrack for settlement processes.
  • Customer Representative (1.5 years): Proficient in customer service through B2C software for order processing and account verification.
  • Order Management Officer (4 years): Managed sales order processing and compliance for non-voice accounts.
  • He worked in industries like: Property law and conveyancing in Australia, B2C e-commerce customer service, and Non-voice support in order management.
  • He is proficient in PEXA for managing purchase and sale transactions, including handling settlement delays and collaborating with banks to confirm payout figures.
  • He is skilled in using SRO for VIC files to lodge documents and manage invitations.
  • He is experienced with Actionstep, TriConvey, LEAP, and InfoTrack for ordering searches and preparing settlement statements.
  • He managed delayed settlements in PEXA, resolving issues with missing payout figures by coordinating with banks to confirm balances, ensuring timely settlements.
  • He demonstrated commitment to client interests by accurately preparing adjustments based on search results, ensuring all vendor liabilities are cleared before settlement.

Skill Proficiency & Tech/Software Expertise:

  • Conveyancing Software: PEXA, Actionstep, TriConvey, LEAP, InfoTrack (3 years).
  • Settlement Process Management: Extensive knowledge in managing property settlements from initiation to completion, ensuring compliance with legal standards.
  • Client and Stakeholder Communication: Proactive in resolving transaction issues and ensuring smooth coordination among all parties involved.
  • Documentation & Adjustments: Expertise in preparing accurate settlement statements and conducting thorough property searches.


Prepare adjustments ✓
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓

Paul will end his current contract on October 18, 2024 and he can start effective October 21, 2024. 
Maverick - The Predictive Index


Employment History

Order Management Officer, Customer Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2016 to October 2021 (60 Months)

Duties and Responsibilities:

Customer Representative - 
April 2020 - October 2021

  • Managed end-to-end order processing and delivery using B2C software KIBO.
  • Verified customer accounts and investigated potential fraudulent activities.
  • Maximized customer satisfaction by promptly resolving service issues and addressing inquiries with accuracy.
  • Assisted customers with product-related questions, feedback, and complaints, ensuring a positive experience.

Order Management Officer (Non-Voice Account)
October 2016 - January 2020

  • Validated orders from Sales Representatives, ensuring product availability and accurate legal details.
  • Entered sales orders into the client's core system, monitoring contract and order progress to ensure successful delivery of products and services.
  • Provided remote support to sales teams, ensuring compliance and timely provisioning of sales orders.

Conveyancing Paralegal Property Law Australia Freelance

Industry:

Law / Legal

Employment Period:

November 2021 to October 2024 (35 Months)

Duties and Responsibilities:

  • Managed end-to-end contract processing, from file creation through settlement, ensuring all conditions were met and handling comprehensive file documentation.
  • Facilitated property settlements across Queensland, Victoria, New South Wales, and the Australian Capital Territory (ACT), with expertise in utilizing PEXA for electronic conveyancing.
  • Proficient in conveyancing software platforms including Actionstep, TriConvey, and LEAP for seamless workflow management.
  • Addressed client concerns via email and phone, delivering clear and timely communication.
  • Collaborated effectively with lawyers, lenders, brokers, conveyancers, and regulatory authorities to ensure smooth property transactions and compliance with legal requirement

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 30, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Email Handling, Administrative Support, Documentations, Verbal Communication, Written Communication, Telephone Skills,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16866114583
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

PAUL

Candidate ID: 601256


ADVANCED

    Communication Skills, Email Handling, Administrative Support, Documentations...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

Paul Angelo brings over 3 years of specialized experience as a conveyancing paralegal in Australian property law. His expertise lies in managing end-to-end property settlements using the PEXA workspace, including both purchase and sale transactions. Paul’s proficiency in creating PEXA workspaces, setting up transaction types, and coordinating with solicitors and mortgagees ensures that his clients experience smooth and timely settlements. 

  • Conveyancing Paralegal (3 years): Expertise in handling property transactions across QLD, VIC, NSW, and ACT, with extensive experience using PEXA, Actionstep, TriConvey, LEAP, and InfoTrack for settlement processes.
  • Customer Representative (1.5 years): Proficient in customer service through B2C software for order processing and account verification.
  • Order Management Officer (4 years): Managed sales order processing and compliance for non-voice accounts.
  • He worked in industries like: Property law and conveyancing in Australia, B2C e-commerce customer service, and Non-voice support in order management.
  • He is proficient in PEXA for managing purchase and sale transactions, including handling settlement delays and collaborating with banks to confirm payout figures.
  • He is skilled in using SRO for VIC files to lodge documents and manage invitations.
  • He is experienced with Actionstep, TriConvey, LEAP, and InfoTrack for ordering searches and preparing settlement statements.
  • He managed delayed settlements in PEXA, resolving issues with missing payout figures by coordinating with banks to confirm balances, ensuring timely settlements.
  • He demonstrated commitment to client interests by accurately preparing adjustments based on search results, ensuring all vendor liabilities are cleared before settlement.

Skill Proficiency & Tech/Software Expertise:

  • Conveyancing Software: PEXA, Actionstep, TriConvey, LEAP, InfoTrack (3 years).
  • Settlement Process Management: Extensive knowledge in managing property settlements from initiation to completion, ensuring compliance with legal standards.
  • Client and Stakeholder Communication: Proactive in resolving transaction issues and ensuring smooth coordination among all parties involved.
  • Documentation & Adjustments: Expertise in preparing accurate settlement statements and conducting thorough property searches.


Prepare adjustments ✓
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓

Paul will end his current contract on October 18, 2024 and he can start effective October 21, 2024. 
Maverick - The Predictive Index


Employment History

Order Management Officer, Customer Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2016 to October 2021 (60 Months)

Duties and Responsibilities:

Customer Representative - 
April 2020 - October 2021

  • Managed end-to-end order processing and delivery using B2C software KIBO.
  • Verified customer accounts and investigated potential fraudulent activities.
  • Maximized customer satisfaction by promptly resolving service issues and addressing inquiries with accuracy.
  • Assisted customers with product-related questions, feedback, and complaints, ensuring a positive experience.

Order Management Officer (Non-Voice Account)
October 2016 - January 2020

  • Validated orders from Sales Representatives, ensuring product availability and accurate legal details.
  • Entered sales orders into the client's core system, monitoring contract and order progress to ensure successful delivery of products and services.
  • Provided remote support to sales teams, ensuring compliance and timely provisioning of sales orders.

Conveyancing Paralegal Property Law Australia Freelance

Industry:

Law / Legal

Employment Period:

November 2021 to October 2024 (35 Months)

Duties and Responsibilities:

  • Managed end-to-end contract processing, from file creation through settlement, ensuring all conditions were met and handling comprehensive file documentation.
  • Facilitated property settlements across Queensland, Victoria, New South Wales, and the Australian Capital Territory (ACT), with expertise in utilizing PEXA for electronic conveyancing.
  • Proficient in conveyancing software platforms including Actionstep, TriConvey, and LEAP for seamless workflow management.
  • Addressed client concerns via email and phone, delivering clear and timely communication.
  • Collaborated effectively with lawyers, lenders, brokers, conveyancers, and regulatory authorities to ensure smooth property transactions and compliance with legal requirement

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 30, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Email Handling, Administrative Support, Documentations, Verbal Communication, Written Communication, Telephone Skills,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16866114583
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Jan-Mer

Candidate ID: 598585


ADVANCED

    Quality Management, Customer Relations, Data Collection, Data Management...

INTERMEDIATE

    Account Management, Excel VBA, Microsoft Excel...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Jan demonstrated strong communication skills and extensive experience in customer service, particularly within the IT services and Australian utility sectors. His background in hybrid customer-facing and technical roles positions him as a solid fit for the Technical Support Representative role. He comes across as articulate, confident, and highly adaptable, with a genuine commitment to customer satisfaction and service quality.

Work Experience & Technical Skills:
  • He brings over 12 years of experience in the customer service industry, with approximately six to seven years specifically servicing Australian clients.
  • His most recent roles were with companies in the managed IT services space, where he supported clients with basic troubleshooting, Office 365 management, device onboarding, and help desk operations.
  • Though not a fully dedicated technical support agent, he consistently handled frontline troubleshooting, ticket triaging, and quality monitoring—demonstrating an ability to bridge both customer and technical needs effectively.
  • He is particularly adept at managing end-to-end client concerns, from handling tickets and calls to investigating negative feedback and preparing management-level reports.
  • His ability to grasp technical concepts and communicate them clearly to non-technical users is evident and well aligned with the expectations for the TSR role.
  • He is able to start immediately. 
Predictive Index Behavioral Profile - Scholar

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary

Jan-Mer is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.


Employment History

Client Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2022 to February 2025 (28 Months)

Duties and Responsibilities:

  • Manage and maintain positive customer relationships by overseeing the full lifecycle of support tickets—from initial triage to resolution.
  • Ensure timely, effective, and accurate resolution of customer inquiries and technical issues, while proactively addressing feedback to improve service quality.
  • Conduct regular audits of support tickets to ensure adherence to internal processes and service level agreements (SLAs).
  • Generate and analyze performance reports to identify trends, support strategic decisions, and drive continuous improvement in customer support operations.
  • Oversee end-to-end ticket management, collaborating with cross-functional teams to streamline workflows and enhance customer satisfaction.

JUNIOR Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2021 to August 2022 (9 Months)

Duties and Responsibilities:

  • Supported lead researchers in generating high-quality, targeted leads tailored to client objectives and industry requirements.
  • Facilitated regular calibration calls to align team understanding of client profiles, ensuring consistency and accuracy in lead generation efforts.
  • Assisted in onboarding and training new lead researchers, providing guidance on best practices, tools, and client expectations.
  • Prepared and maintained detailed monthly performance and progress reports for internal and client-facing use.
  • Conducted market research and competitor analysis to enhance lead generation strategies and identify new business opportunities.
  • Ensured data integrity by auditing lead lists and updating client databases to reflect the most accurate and current information.
  • Collaborated cross-functionally with sales and strategy teams to support campaign planning and client engagement initiatives.

Customer Service Banker

Industry:

Banking / Financial Services

Employment Period:

January 2021 to August 2021 (7 Months)

Duties and Responsibilities:

  • Delivered high-quality customer support for a broad range of banking products, including retail banking, credit card services, and digital financial solutions.
  • Provided technical assistance for online banking platforms and mobile banking applications, troubleshooting issues and guiding customers through resolutions.
  • Handled inquiries related to account management, transactions, product features, and service updates with professionalism and accuracy.
  • Educated customers on the usage and security of digital banking tools, promoting self-service options and enhancing user confidence.
  • Escalated complex or unresolved issues to appropriate internal departments while maintaining ownership until resolution.
  • Maintained compliance with banking regulations and internal policies while ensuring customer satisfaction and confidentiality.

Technical Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2020 to December 2020 (11 Months)

Duties and Responsibilities:

  • Provided first-level technical support to customers by responding to inquiries via phone, email, and chat.
  • Diagnosed and resolved hardware, software, and network-related issues through effective troubleshooting techniques.
  • Escalated complex issues to Tier 2 support when necessary, ensuring accurate documentation and smooth handover.
  • Delivered clear, step-by-step guidance to customers, improving user satisfaction and reducing repeat incidents.
  • Maintained detailed records of customer interactions, technical issues, and resolutions using ticketing systems.
  • Collaborated with internal teams to identify recurring issues and recommend long-term solutions or product improvements.

Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to March 2019 (48 Months)

Duties and Responsibilities:

  • Managed high-value client accounts, ensuring exceptional service delivery and client satisfaction.
  • Oversaw end-to-end program and project management for finance and accounting initiatives, including planning, execution, monitoring, and reporting.
  • Coordinated cross-functional teams to deliver financial solutions aligned with strategic objectives and regulatory requirements.
  • Analyzed financial data to support budgeting, forecasting, and decision-making processes.
  • Implemented process improvements to enhance operational efficiency and reduce project delivery timelines.
  • Acted as a primary point of contact for stakeholders, maintaining clear communication and ensuring alignment on project goals and outcomes.

Subject Matter Expert

Industry:

Transportation / Logistics

Employment Period:

March 2019 to August 2019 (5 Months)

Duties and Responsibilities:

  • Managed end-to-end shipment processes for the Vietnam cluster, overseeing both import and export operations to ensure timely and cost-effective delivery.
  • Collaborated closely with cross-functional teams and counterparts in Vietnam to identify operational inefficiencies, leading process improvement initiatives and the implementation of innovative logistics procedures.
  • Conducted comprehensive gap analyses and generated strategic reports to support production planning and enhance overall supply chain performance.
  • Ensured compliance with international trade regulations and company policies throughout the shipping lifecycle.
  • Coordinated with freight forwarders, customs brokers, and third-party logistics providers to resolve shipment delays and maintain operational continuity.
  • Monitored key performance indicators (KPIs) to assess logistics efficiency and drive continuous improvement.

Escalation Resolution Team Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2013 to February 2015 (18 Months)

Duties and Responsibilities:

  • Handled complex, high-priority customer service cases as an Escalation Officer, ensuring timely and effective resolution.
  • Acted as the final point of contact for unresolved issues, coordinating with cross-functional teams to identify root causes and implement long-term solutions.
  • Maintained detailed case documentation, upheld service-level agreements (SLAs), and delivered empathetic, solutions-focused support to enhance customer satisfaction and retention.

Collections Specialist & Junior Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2012 to June 2013 (12 Months)

Duties and Responsibilities:

  • Oversaw account collections processes while serving as an apprentice team leader, supporting daily operations and assisting in the supervision of team performance
  • Monitoring delinquent accounts, coordinating with clients to resolve payment issues, preparing reports on collection status, mentoring new team members, and contributing to process improvements to enhance collection efficiency and team productivity.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information System

Graduation Date:

April 1, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Quality Management, Customer Relations, Data Collection, Data Management, Service Desk, Customer Service, Customer Support, Customer Handling, Technical Support, Smartphone Technical Support,

INTERMEDIATE ★★

    Account ManagementExcel VBAMicrosoft Excel

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17362757680
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenevo
  • Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Jan-Mer

Candidate ID: 598585


ADVANCED

    Quality Management, Customer Relations, Data Collection, Data Management...

INTERMEDIATE

    Account Management, Excel VBA, Microsoft Excel...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Jan demonstrated strong communication skills and extensive experience in customer service, particularly within the IT services and Australian utility sectors. His background in hybrid customer-facing and technical roles positions him as a solid fit for the Technical Support Representative role. He comes across as articulate, confident, and highly adaptable, with a genuine commitment to customer satisfaction and service quality.

Work Experience & Technical Skills:
  • He brings over 12 years of experience in the customer service industry, with approximately six to seven years specifically servicing Australian clients.
  • His most recent roles were with companies in the managed IT services space, where he supported clients with basic troubleshooting, Office 365 management, device onboarding, and help desk operations.
  • Though not a fully dedicated technical support agent, he consistently handled frontline troubleshooting, ticket triaging, and quality monitoring—demonstrating an ability to bridge both customer and technical needs effectively.
  • He is particularly adept at managing end-to-end client concerns, from handling tickets and calls to investigating negative feedback and preparing management-level reports.
  • His ability to grasp technical concepts and communicate them clearly to non-technical users is evident and well aligned with the expectations for the TSR role.
  • He is able to start immediately. 
Predictive Index Behavioral Profile - Scholar

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary

Jan-Mer is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.


Employment History

Client Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2022 to February 2025 (28 Months)

Duties and Responsibilities:

  • Manage and maintain positive customer relationships by overseeing the full lifecycle of support tickets—from initial triage to resolution.
  • Ensure timely, effective, and accurate resolution of customer inquiries and technical issues, while proactively addressing feedback to improve service quality.
  • Conduct regular audits of support tickets to ensure adherence to internal processes and service level agreements (SLAs).
  • Generate and analyze performance reports to identify trends, support strategic decisions, and drive continuous improvement in customer support operations.
  • Oversee end-to-end ticket management, collaborating with cross-functional teams to streamline workflows and enhance customer satisfaction.

JUNIOR Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2021 to August 2022 (9 Months)

Duties and Responsibilities:

  • Supported lead researchers in generating high-quality, targeted leads tailored to client objectives and industry requirements.
  • Facilitated regular calibration calls to align team understanding of client profiles, ensuring consistency and accuracy in lead generation efforts.
  • Assisted in onboarding and training new lead researchers, providing guidance on best practices, tools, and client expectations.
  • Prepared and maintained detailed monthly performance and progress reports for internal and client-facing use.
  • Conducted market research and competitor analysis to enhance lead generation strategies and identify new business opportunities.
  • Ensured data integrity by auditing lead lists and updating client databases to reflect the most accurate and current information.
  • Collaborated cross-functionally with sales and strategy teams to support campaign planning and client engagement initiatives.

Customer Service Banker

Industry:

Banking / Financial Services

Employment Period:

January 2021 to August 2021 (7 Months)

Duties and Responsibilities:

  • Delivered high-quality customer support for a broad range of banking products, including retail banking, credit card services, and digital financial solutions.
  • Provided technical assistance for online banking platforms and mobile banking applications, troubleshooting issues and guiding customers through resolutions.
  • Handled inquiries related to account management, transactions, product features, and service updates with professionalism and accuracy.
  • Educated customers on the usage and security of digital banking tools, promoting self-service options and enhancing user confidence.
  • Escalated complex or unresolved issues to appropriate internal departments while maintaining ownership until resolution.
  • Maintained compliance with banking regulations and internal policies while ensuring customer satisfaction and confidentiality.

Technical Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2020 to December 2020 (11 Months)

Duties and Responsibilities:

  • Provided first-level technical support to customers by responding to inquiries via phone, email, and chat.
  • Diagnosed and resolved hardware, software, and network-related issues through effective troubleshooting techniques.
  • Escalated complex issues to Tier 2 support when necessary, ensuring accurate documentation and smooth handover.
  • Delivered clear, step-by-step guidance to customers, improving user satisfaction and reducing repeat incidents.
  • Maintained detailed records of customer interactions, technical issues, and resolutions using ticketing systems.
  • Collaborated with internal teams to identify recurring issues and recommend long-term solutions or product improvements.

Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to March 2019 (48 Months)

Duties and Responsibilities:

  • Managed high-value client accounts, ensuring exceptional service delivery and client satisfaction.
  • Oversaw end-to-end program and project management for finance and accounting initiatives, including planning, execution, monitoring, and reporting.
  • Coordinated cross-functional teams to deliver financial solutions aligned with strategic objectives and regulatory requirements.
  • Analyzed financial data to support budgeting, forecasting, and decision-making processes.
  • Implemented process improvements to enhance operational efficiency and reduce project delivery timelines.
  • Acted as a primary point of contact for stakeholders, maintaining clear communication and ensuring alignment on project goals and outcomes.

Subject Matter Expert

Industry:

Transportation / Logistics

Employment Period:

March 2019 to August 2019 (5 Months)

Duties and Responsibilities:

  • Managed end-to-end shipment processes for the Vietnam cluster, overseeing both import and export operations to ensure timely and cost-effective delivery.
  • Collaborated closely with cross-functional teams and counterparts in Vietnam to identify operational inefficiencies, leading process improvement initiatives and the implementation of innovative logistics procedures.
  • Conducted comprehensive gap analyses and generated strategic reports to support production planning and enhance overall supply chain performance.
  • Ensured compliance with international trade regulations and company policies throughout the shipping lifecycle.
  • Coordinated with freight forwarders, customs brokers, and third-party logistics providers to resolve shipment delays and maintain operational continuity.
  • Monitored key performance indicators (KPIs) to assess logistics efficiency and drive continuous improvement.

Escalation Resolution Team Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2013 to February 2015 (18 Months)

Duties and Responsibilities:

  • Handled complex, high-priority customer service cases as an Escalation Officer, ensuring timely and effective resolution.
  • Acted as the final point of contact for unresolved issues, coordinating with cross-functional teams to identify root causes and implement long-term solutions.
  • Maintained detailed case documentation, upheld service-level agreements (SLAs), and delivered empathetic, solutions-focused support to enhance customer satisfaction and retention.

Collections Specialist & Junior Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2012 to June 2013 (12 Months)

Duties and Responsibilities:

  • Oversaw account collections processes while serving as an apprentice team leader, supporting daily operations and assisting in the supervision of team performance
  • Monitoring delinquent accounts, coordinating with clients to resolve payment issues, preparing reports on collection status, mentoring new team members, and contributing to process improvements to enhance collection efficiency and team productivity.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information System

Graduation Date:

April 1, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Quality Management, Customer Relations, Data Collection, Data Management, Service Desk, Customer Service, Customer Support, Customer Handling, Technical Support, Smartphone Technical Support,

INTERMEDIATE ★★

    Account ManagementExcel VBAMicrosoft Excel

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17362757680
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenevo
  • Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $13.83/hr

Romel

Candidate ID: 598291


ADVANCED

    Vuejs, JavaScript, PHP, Laravel...

INTERMEDIATE

    PostgreSQL, AngularJS...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 13.83 per hour or $USD 2397.40 per month

Remote Staff Recruiter Comments

Romel is an experienced Full Stack Web Developer with over five years of expertise in web application development within industries such as software solutions and web development consulting. He has a strong foundation in PHP, JavaScript, and frameworks like Laravel, Vue.js, React, and Angular, with a demonstrated ability to deliver high-quality, scalable solutions. His career highlights include:
  • Developing and maintaining performant web applications while progressing from junior to senior developer roles.
  • Expertise in front-end technologies like Tailwind CSS and Bootstrap and back-end technologies including PHP and MySQL/PostgreSQL databases.
  • Proven adaptability to diverse client requirements, including international projects for Japanese clients.
  • Spearheaded performance optimizations that doubled application efficiency and reduced downtime by 10%.
  • Successfully developed a cryptocurrency-based investment and payout system, demonstrating proficiency in secure and innovative financial solutions.
  • Enhanced user satisfaction through application improvements such as query optimization and caching strategies.
  • Established CI/CD pipelines that improved code deployment efficiency.
Current Tech Stack:
  • Programming Languages: PHP, JavaScript, HTML, CSS.
  • Frameworks and Libraries: Laravel, Vue.js, React, Angular.
  • Vue 3 Composition API
  • AWS
  • Databases: MySQL, PostgreSQL.
  • Version Control: GitHub.
  • UI/UX Development: Tailwind CSS, Bootstrap.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary

Romel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.

Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.


Employment History

Junior Backend Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2019 to February 2022 (27 Months)

Duties and Responsibilities:

Expert in building web applications from scratch with a strong focus on efficiency and quick turnaround times. Skilled in using Laravel and React, with a proven ability to adapt to the latest versions of PHP and Laravel. Experienced in optimizing existing codebases for maximum performance and implementing innovative solutions, including cryptocurrency-based systems for client investments and payouts.
  • Rapid Application Development: Successfully developed a fully functional application from scratch within tight deadlines using Laravel and React. 
  • Technology Adaptation: Quickly adapted to new versions of PHP and Laravel, leveraging the latest features to improve application performance and maintain code quality. 
  • Code Optimization: Enhanced existing codebases to achieve maximum efficiency, resulting in faster load times and reduced resource consumption. 
  • Cryptocurrency Integration: Designed and implemented a system that utilizes cryptocurrency for investments and payouts, catering to client affliation needs and ensuring secure and efficient transactions.

Frontend Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

February 2022 to April 2024 (26 Months)

Duties and Responsibilities:

Specialized in developing projects for international clients, particularly from Japan, using a range of modern web technologies. Skilled in PHP, JavaScript, and frameworks like Laravel, Vue.js, React, Angular, and WordPress. Proven ability to adapt to new technologies quickly, manage multiple projects simultaneously, and excel in high-pressure environments. Comfortable working independently, in small groups, or as part of larger teams, with a strong emphasis on collaboration and mentoring.
  • International Client Development: Successfully developed and delivered projects for Japanese clients using a variety of technologies, including PHP, JavaScript, Laravel, Vue.js, React, Angular, and WordPress. 
  • Adaptability to New Technologies: Quickly adopted and implemented new technologies to meet the specific needs of diverse projects and client requirements. 
  • Project Management: Efficiently managed multiple projects at the same time, ensuring on-time delivery and meeting client expectations. 
  • Performance Under Pressure: Consistently delivered high-quality results even in high-pressure situations, demonstrating reliability and resilience. 
  • Team Collaboration: Worked effectively both independently and as part of small to large teams, contributing to project success through strong technical skills and teamwork. 
  • Mentorship and Support: Actively assisted colleagues in their tasks, providing guidance and sharing expertise to help improve overall team performance.

Full Stack Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2024 to Present

Duties and Responsibilities:

Experienced in leading the development and maintenance of web applications, specializing in both front-end and back-end technologies. Proven track record in writing clean, efficient code and optimizing application performance. Skilled in Laravel, Vue.js, and Tailwind CSS for creating user-friendly interfaces and scalable server-side solutions. Demonstrated ability to advance from junior to senior developer, showcasing dedication, continuous growth, and a deep understanding of full-stack development.
  • Optimized Background Processes: Improved application performance by up to 2X by designing an asynchronous system that divides large tasks into smaller, manageable chunks. 
  • Code Review and Standards: Reviewed all pull requests to ensure compliance with established coding standards and style guidelines. 
  • Review Pull requests: to ensure the codebase adhered to the code styling and standards implemented for the application. 
  • CI/CD Pipeline Management: Created and maintained a CI/CD pipeline, enhancing workflow efficiency, minimizing manual effort, and ensuring consistent code quality. 
  • Performance Optimization: Reduced downtime by 10% through efficient cleanup processes and query optimization, including removing unused database data. 
  • Application Enhancement: Boosted performance with efficient algorithms, caching strategies, and database query improvements, leading to faster load times and higher user satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 30, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Vuejs, JavaScript, PHP, Laravel, jQuery, PDF, MySQL, React.js, HTML5, CSS3, REST, TypeScript,

INTERMEDIATE ★★

    PostgreSQLAngularJS

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17180339751
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple
  • Processor: M2 Pro
  • Operating System: MacOS X

All-inclusive Rate: USD $13.83/hr

Romel

Candidate ID: 598291


ADVANCED

    Vuejs, JavaScript, PHP, Laravel...

INTERMEDIATE

    PostgreSQL, AngularJS...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 13.83 per hour or $USD 2397.40 per month

Remote Staff Recruiter Comments

Romel is an experienced Full Stack Web Developer with over five years of expertise in web application development within industries such as software solutions and web development consulting. He has a strong foundation in PHP, JavaScript, and frameworks like Laravel, Vue.js, React, and Angular, with a demonstrated ability to deliver high-quality, scalable solutions. His career highlights include:
  • Developing and maintaining performant web applications while progressing from junior to senior developer roles.
  • Expertise in front-end technologies like Tailwind CSS and Bootstrap and back-end technologies including PHP and MySQL/PostgreSQL databases.
  • Proven adaptability to diverse client requirements, including international projects for Japanese clients.
  • Spearheaded performance optimizations that doubled application efficiency and reduced downtime by 10%.
  • Successfully developed a cryptocurrency-based investment and payout system, demonstrating proficiency in secure and innovative financial solutions.
  • Enhanced user satisfaction through application improvements such as query optimization and caching strategies.
  • Established CI/CD pipelines that improved code deployment efficiency.
Current Tech Stack:
  • Programming Languages: PHP, JavaScript, HTML, CSS.
  • Frameworks and Libraries: Laravel, Vue.js, React, Angular.
  • Vue 3 Composition API
  • AWS
  • Databases: MySQL, PostgreSQL.
  • Version Control: GitHub.
  • UI/UX Development: Tailwind CSS, Bootstrap.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary

Romel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.

Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.


Employment History

Junior Backend Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2019 to February 2022 (27 Months)

Duties and Responsibilities:

Expert in building web applications from scratch with a strong focus on efficiency and quick turnaround times. Skilled in using Laravel and React, with a proven ability to adapt to the latest versions of PHP and Laravel. Experienced in optimizing existing codebases for maximum performance and implementing innovative solutions, including cryptocurrency-based systems for client investments and payouts.
  • Rapid Application Development: Successfully developed a fully functional application from scratch within tight deadlines using Laravel and React. 
  • Technology Adaptation: Quickly adapted to new versions of PHP and Laravel, leveraging the latest features to improve application performance and maintain code quality. 
  • Code Optimization: Enhanced existing codebases to achieve maximum efficiency, resulting in faster load times and reduced resource consumption. 
  • Cryptocurrency Integration: Designed and implemented a system that utilizes cryptocurrency for investments and payouts, catering to client affliation needs and ensuring secure and efficient transactions.

Frontend Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

February 2022 to April 2024 (26 Months)

Duties and Responsibilities:

Specialized in developing projects for international clients, particularly from Japan, using a range of modern web technologies. Skilled in PHP, JavaScript, and frameworks like Laravel, Vue.js, React, Angular, and WordPress. Proven ability to adapt to new technologies quickly, manage multiple projects simultaneously, and excel in high-pressure environments. Comfortable working independently, in small groups, or as part of larger teams, with a strong emphasis on collaboration and mentoring.
  • International Client Development: Successfully developed and delivered projects for Japanese clients using a variety of technologies, including PHP, JavaScript, Laravel, Vue.js, React, Angular, and WordPress. 
  • Adaptability to New Technologies: Quickly adopted and implemented new technologies to meet the specific needs of diverse projects and client requirements. 
  • Project Management: Efficiently managed multiple projects at the same time, ensuring on-time delivery and meeting client expectations. 
  • Performance Under Pressure: Consistently delivered high-quality results even in high-pressure situations, demonstrating reliability and resilience. 
  • Team Collaboration: Worked effectively both independently and as part of small to large teams, contributing to project success through strong technical skills and teamwork. 
  • Mentorship and Support: Actively assisted colleagues in their tasks, providing guidance and sharing expertise to help improve overall team performance.

Full Stack Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2024 to Present

Duties and Responsibilities:

Experienced in leading the development and maintenance of web applications, specializing in both front-end and back-end technologies. Proven track record in writing clean, efficient code and optimizing application performance. Skilled in Laravel, Vue.js, and Tailwind CSS for creating user-friendly interfaces and scalable server-side solutions. Demonstrated ability to advance from junior to senior developer, showcasing dedication, continuous growth, and a deep understanding of full-stack development.
  • Optimized Background Processes: Improved application performance by up to 2X by designing an asynchronous system that divides large tasks into smaller, manageable chunks. 
  • Code Review and Standards: Reviewed all pull requests to ensure compliance with established coding standards and style guidelines. 
  • Review Pull requests: to ensure the codebase adhered to the code styling and standards implemented for the application. 
  • CI/CD Pipeline Management: Created and maintained a CI/CD pipeline, enhancing workflow efficiency, minimizing manual effort, and ensuring consistent code quality. 
  • Performance Optimization: Reduced downtime by 10% through efficient cleanup processes and query optimization, including removing unused database data. 
  • Application Enhancement: Boosted performance with efficient algorithms, caching strategies, and database query improvements, leading to faster load times and higher user satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 30, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Vuejs, JavaScript, PHP, Laravel, jQuery, PDF, MySQL, React.js, HTML5, CSS3, REST, TypeScript,

INTERMEDIATE ★★

    PostgreSQLAngularJS

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17180339751
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple
  • Processor: M2 Pro
  • Operating System: MacOS X

All-inclusive Rate: USD $11.81/hr

Dan

Candidate ID: 595756


ADVANCED

    Google AdWords...

INTERMEDIATE

    Salesforce CRM, Google Adwords Keyword Planner, Google Analytics, Bing Ads...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Dan is a seasoned digital marketing professional with seven years of hands-on experience in paid media, specializing in Google and Bing Ads. His background combines extensive experience in the BPO industry and in-depth exposure to performance-based advertising strategies for a wide array of industries.

He has served international clients based in the U.S., New Zealand, and Australia across various verticals including e-commerce, legal services, home improvement, real estate, food service, and healthcare. He is highly proficient in managing full-funnel ad campaigns, conducting budget optimization, A/B testing, keyword analysis, and tracking performance via analytics platforms and reporting tools.

Dan demonstrates confidence, adaptability, and a strategic mindset, making him a strong candidate for a part-time paid ads role with a results-driven organization.


Work Experience Overview:
  • Digital Advertising Specialist – Google Ads (BPO Environment):
    Worked directly with advertisers seeking expert assistance with campaign creation, optimization, and performance tracking. Managed all Google Ads platforms including Search, Display, Video, App, and Shopping. Performed A/B testing, keyword optimization, and ad copy development. Provided strategic consultations on budget planning, targeting, and conversion tracking.

  • Search Engine Marketing Specialist – Agency Setting (New Zealand-based):
    Assigned via a global staffing firm to an NZ-based digital agency. Focused on SEM execution with an emphasis on Google and Bing Ads. Collaborated with account managers and supported client campaigns in various industries. Used analytics and tag management for tracking and reporting.

  • Performance Marketing Specialist – U.S.-based Agency (Deathcare & Local Services):
    Managed paid media campaigns for clients in niche markets such as hospice care, funeral services, and home improvement. Led performance reporting and optimizations using Google Ads, Looker Studio, and third-party tools. Handled diverse campaign goals including lead generation, purchases, and brand awareness.

  • Freelance Consultant – Digital Advertising (Philippines):
    Most recently worked for a local digital marketing agency, initially as a consultant and later transitioned to full-time based on performance. Oversaw end-to-end campaign execution and strategy for a range of small business clients. Responsible for optimizing campaign budget utilization and improving ad ROI.


Tools & Platforms:
  • Ad Platforms: Google Ads (Search, Display, Video, App, Shopping), Bing Ads
  • Tracking & Analytics: Google Analytics (GA4), Google Tag Manager, Looker Studio
  • Third-Party Tools: SEMrush, SpyFu, Ahrefs, CallRail, Zapier
  • Reporting: Google Sheets, Excel, Word Docs

He can start ASAP and is amenable to Part-time arrangements.

Predictive Index Behavioral Profile- Promoter

Strongest Behaviors

  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral Summary

Dan Angelo is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

CSR and Technical Support T2

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2008 to September 2010 (30 Months)

Duties and Responsibilities:

  • Responds to telephone inquiries about the company's product or services.
  • Providing excellent customer service in both account and technical queries.
  • Providing new connections and support for existing VOIP for consumers.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2010 to November 2012 (26 Months)

Duties and Responsibilities:

  • Job duties involve answering inbound calls.
  • Providing excellent customer service in both account and technical queries.
  • Using remote access with customers using TeamViewer.

Google Ads Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2023 to April 2024 (12 Months)

Duties and Responsibilities:

  • Creating and setting up advertising campaigns based on the client's goals and objectives. This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
  • Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy.
  • Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
  • Set and adjust bid amounts to ensure the client's ads are competitive in the auction process. Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
  • Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
  • Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
  • Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
  • Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high-performing keywords and ads while controlling ad spend.

Bing Ads
  • Create and organize campaigns based on business goals.
  • Set up ad groups with relevant keywords and targeting options.
  • Conduct thorough keyword research to identify high-performing and relevant keywords.
  • Use tools like Bing Keyword Planner to discover new opportunities.
  • Write a compelling ad copy that aligns with the target audience.
  • Create multiple ad variations for A/B testing.
  • Set and manage daily and monthly budgets.
  • Monitor spend to ensure campaigns stay within budget.
  • Determine bidding strategies (manual vs. automated).
  • Adjust bids based on performance metrics to optimize ROI.
  • Regularly review campaign performance using metrics like CTR, CPC, and conversion rates.
  • Analyze data to identify trends and make informed decisions.
  • Test different ad copy, landing pages, and targeting strategies.
  • Implement changes based on test results to improve performance.
  • Ensure landing pages are optimized for conversions.
  • Collaborate with web development or design teams if needed.
  • Create regular performance reports for stakeholders.
  • Use insights from reports to inform future strategies.
  • Set up and manage audience segments for remarketing and targeting.
  • Utilize demographic, geographic, and behavioral targeting options.
  • Ensure all ads comply with Bing's advertising policies.
  • Stay updated on industry trends and platform updates.
  • Work with other marketing channels (like SEO and social media) for integrated strategies.
  • Communicate with team members and stakeholders to align on goals.
  • Stay informed about new features, tools, and best practices for Bing Ads.

Google Ads Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to February 2022 (39 Months)

Duties and Responsibilities:

  • Creating and set up advertising campaigns based on the client's goals and objectives.
  • This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
  • Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy. 
  • Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
  • Set and adjust bid amounts to ensure the client's ads are competitive in the auction process.
  • Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
  • Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
  • Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
  • Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
  • Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high- performing keywords and ads while controlling ad spend.
  • Stay up to date with its features and algorithms to adapt their strategies and campaigns accordingly.

Search Engine Marketer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2022 to February 2023 (9 Months)

Duties and Responsibilities:

  • Creating and set up advertising campaigns based on the client's goals and objectives.
  • This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options

Google Ads Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2024 to March 2025 (5 Months)

Duties and Responsibilities:

  • Set up and manage campaigns aligned with client goals across various formats (search, display, video, shopping).
  • Perform keyword research to inform targeting strategies. -Write compelling ad copy tailored to user intent.
  • Manage bids for cost-effective ad placement.
  • Run A/B tests to refine ads, headlines, and landing pages.
  • Optimize targeting by audience, location, device, and other factors.
  • Monitor key metrics (CTR, conversion rate, ROI) and adjust campaigns accordingly.
  • Improve Quality Score and manage budgets to maximize performance and minimize costs.

Education History

Field of Study:

Science & Technology

Major:

Bachelor Science in Information and Technology

Graduation Date:

March 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Google AdWords

INTERMEDIATE ★★

    Salesforce CRM, Google Adwords Keyword Planner, Google Analytics, Bing Ads, Google MerchantSpyfuSEMrushAsanaTrello

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17034539256
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo Idea pad 3
  • Processor: 12th Gen Intel Core i5-12500H
  • Operating System: Windows 11

All-inclusive Rate: USD $11.81/hr

Dan

Candidate ID: 595756


ADVANCED

    Google AdWords...

INTERMEDIATE

    Salesforce CRM, Google Adwords Keyword Planner, Google Analytics, Bing Ads...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Dan is a seasoned digital marketing professional with seven years of hands-on experience in paid media, specializing in Google and Bing Ads. His background combines extensive experience in the BPO industry and in-depth exposure to performance-based advertising strategies for a wide array of industries.

He has served international clients based in the U.S., New Zealand, and Australia across various verticals including e-commerce, legal services, home improvement, real estate, food service, and healthcare. He is highly proficient in managing full-funnel ad campaigns, conducting budget optimization, A/B testing, keyword analysis, and tracking performance via analytics platforms and reporting tools.

Dan demonstrates confidence, adaptability, and a strategic mindset, making him a strong candidate for a part-time paid ads role with a results-driven organization.


Work Experience Overview:
  • Digital Advertising Specialist – Google Ads (BPO Environment):
    Worked directly with advertisers seeking expert assistance with campaign creation, optimization, and performance tracking. Managed all Google Ads platforms including Search, Display, Video, App, and Shopping. Performed A/B testing, keyword optimization, and ad copy development. Provided strategic consultations on budget planning, targeting, and conversion tracking.

  • Search Engine Marketing Specialist – Agency Setting (New Zealand-based):
    Assigned via a global staffing firm to an NZ-based digital agency. Focused on SEM execution with an emphasis on Google and Bing Ads. Collaborated with account managers and supported client campaigns in various industries. Used analytics and tag management for tracking and reporting.

  • Performance Marketing Specialist – U.S.-based Agency (Deathcare & Local Services):
    Managed paid media campaigns for clients in niche markets such as hospice care, funeral services, and home improvement. Led performance reporting and optimizations using Google Ads, Looker Studio, and third-party tools. Handled diverse campaign goals including lead generation, purchases, and brand awareness.

  • Freelance Consultant – Digital Advertising (Philippines):
    Most recently worked for a local digital marketing agency, initially as a consultant and later transitioned to full-time based on performance. Oversaw end-to-end campaign execution and strategy for a range of small business clients. Responsible for optimizing campaign budget utilization and improving ad ROI.


Tools & Platforms:
  • Ad Platforms: Google Ads (Search, Display, Video, App, Shopping), Bing Ads
  • Tracking & Analytics: Google Analytics (GA4), Google Tag Manager, Looker Studio
  • Third-Party Tools: SEMrush, SpyFu, Ahrefs, CallRail, Zapier
  • Reporting: Google Sheets, Excel, Word Docs

He can start ASAP and is amenable to Part-time arrangements.

Predictive Index Behavioral Profile- Promoter

Strongest Behaviors

  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral Summary

Dan Angelo is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

CSR and Technical Support T2

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2008 to September 2010 (30 Months)

Duties and Responsibilities:

  • Responds to telephone inquiries about the company's product or services.
  • Providing excellent customer service in both account and technical queries.
  • Providing new connections and support for existing VOIP for consumers.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2010 to November 2012 (26 Months)

Duties and Responsibilities:

  • Job duties involve answering inbound calls.
  • Providing excellent customer service in both account and technical queries.
  • Using remote access with customers using TeamViewer.

Google Ads Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2023 to April 2024 (12 Months)

Duties and Responsibilities:

  • Creating and setting up advertising campaigns based on the client's goals and objectives. This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
  • Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy.
  • Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
  • Set and adjust bid amounts to ensure the client's ads are competitive in the auction process. Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
  • Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
  • Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
  • Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
  • Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high-performing keywords and ads while controlling ad spend.

Bing Ads
  • Create and organize campaigns based on business goals.
  • Set up ad groups with relevant keywords and targeting options.
  • Conduct thorough keyword research to identify high-performing and relevant keywords.
  • Use tools like Bing Keyword Planner to discover new opportunities.
  • Write a compelling ad copy that aligns with the target audience.
  • Create multiple ad variations for A/B testing.
  • Set and manage daily and monthly budgets.
  • Monitor spend to ensure campaigns stay within budget.
  • Determine bidding strategies (manual vs. automated).
  • Adjust bids based on performance metrics to optimize ROI.
  • Regularly review campaign performance using metrics like CTR, CPC, and conversion rates.
  • Analyze data to identify trends and make informed decisions.
  • Test different ad copy, landing pages, and targeting strategies.
  • Implement changes based on test results to improve performance.
  • Ensure landing pages are optimized for conversions.
  • Collaborate with web development or design teams if needed.
  • Create regular performance reports for stakeholders.
  • Use insights from reports to inform future strategies.
  • Set up and manage audience segments for remarketing and targeting.
  • Utilize demographic, geographic, and behavioral targeting options.
  • Ensure all ads comply with Bing's advertising policies.
  • Stay updated on industry trends and platform updates.
  • Work with other marketing channels (like SEO and social media) for integrated strategies.
  • Communicate with team members and stakeholders to align on goals.
  • Stay informed about new features, tools, and best practices for Bing Ads.

Google Ads Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to February 2022 (39 Months)

Duties and Responsibilities:

  • Creating and set up advertising campaigns based on the client's goals and objectives.
  • This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
  • Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy. 
  • Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
  • Set and adjust bid amounts to ensure the client's ads are competitive in the auction process.
  • Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
  • Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
  • Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
  • Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
  • Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high- performing keywords and ads while controlling ad spend.
  • Stay up to date with its features and algorithms to adapt their strategies and campaigns accordingly.

Search Engine Marketer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2022 to February 2023 (9 Months)

Duties and Responsibilities:

  • Creating and set up advertising campaigns based on the client's goals and objectives.
  • This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options

Google Ads Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2024 to March 2025 (5 Months)

Duties and Responsibilities:

  • Set up and manage campaigns aligned with client goals across various formats (search, display, video, shopping).
  • Perform keyword research to inform targeting strategies. -Write compelling ad copy tailored to user intent.
  • Manage bids for cost-effective ad placement.
  • Run A/B tests to refine ads, headlines, and landing pages.
  • Optimize targeting by audience, location, device, and other factors.
  • Monitor key metrics (CTR, conversion rate, ROI) and adjust campaigns accordingly.
  • Improve Quality Score and manage budgets to maximize performance and minimize costs.

Education History

Field of Study:

Science & Technology

Major:

Bachelor Science in Information and Technology

Graduation Date:

March 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Google AdWords

INTERMEDIATE ★★

    Salesforce CRM, Google Adwords Keyword Planner, Google Analytics, Bing Ads, Google MerchantSpyfuSEMrushAsanaTrello

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17034539256
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo Idea pad 3
  • Processor: 12th Gen Intel Core i5-12500H
  • Operating System: Windows 11

All-inclusive Rate: USD $15.85/hr

Sherwin

Candidate ID: 595281


ADVANCED

    Data Collection, Data Entry, Data Analysis, Database Administration...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 15.85 per hour or $USD 1373.53 per month

Full Time: $USD 15.85 per hour or $USD 2747.05 per month

Remote Staff Recruiter Comments

Sherwin has a well-rounded background in data analytics and backend support, with significant experience in data engineering, automation, and visualization.  Sherwin has developed strong skills in Python, SQL, and data tools like Azure Synapse Analytics and Tableau. His ability to solve business problems through data-driven insights and automation makes him an asset in any data-centric role. He provided backend support, utilizing SQL and Python to manage data ETL processes and generate reports via Tableau or Power BI.

  • Relevant Experience: Over 7 years in data analytics, backend support, and business intelligence.
  • Industries: Healthcare (Bayer), Retail (Sunnies Inc.), Finance (Institutional Shareholder Services).
  • Roles:
    • Backend support and data visualization (Bayer AG)
    • Data analytics and pipeline engineering (Sunnies Inc.)
    • Sales operations and governance data (Institutional Shareholder Services)
  • Sherwin helped build scalable data pipelines and led the data analytics team, solving business problems and streamlining workflows through Python and Power BI.
  • He worked with internal clients, using SQL and Python for data ETL processes to support business decisions through clear, actionable visualizations.
  • Managed CSR activities., demonstrating leadership and project management skills.
  • Proficient in:
    • Data Engineering & Analysis: SQL (7+ years), Python (7+ years), MS Power BI (5+ years), Azure Synapse Analytics.
    • Data Visualization: Tableau, MS Power Automate, MS Power Query.
    • Additional tools: SAP B1, Snowflake, and MS Excel.

Sherwin may need a reasonable notice period before starting a new role. No statutory or government compliance issues were indicated.

Predictive Index Reference Profile - Promoter


Employment History

Data Analyst

Industry:

Healthcare / Medical

Employment Period:

January 2022 to September 2024 (32 Months)

Duties and Responsibilities:

  • Pioneer member of the Business Planning & Analysis/Data Analytics team at Sunnies Inc., playing a key role in driving data-driven decision-making across the organization.
  • Business Intelligence: Proficient in data analysis, automation using Python and MS Power Automate, and creating dynamic visualizations and reports to support strategic initiatives.
  • Data Engineer: Developed scalable and reliable data pipelines and queries using SQL, Python, Azure Synapse Analytics, SAP B1, and Power BI Dataflows to ensure efficient data processing and integration.
  • Data Analyst: Expert in collecting, cleaning, and analyzing data using SQL, Python, and statistical tools to solve complex business problems and deliver actionable insights through clear, concise reports and visualizations.

Sales Operations Associate

Industry:

Banking / Financial Services

Employment Period:

June 2021 to September 2024 (39 Months)

Duties and Responsibilities:

  • Serve as the subject matter expert (SME) and primary point of contact (POC) for queries related to "Media" and "ICS" (Institutional Client Services).
  • Provide comprehensive support for the Sales Governance and Corporate business units, addressing inquiries and resolving issues efficiently.
  • Utilize Salesforce and Excel to manage, track, and report on client data, ensuring seamless communication and data integrity.
  • Trained extensively to handle governance-related matters and corporate business processes, providing expertise to internal teams and stakeholders.

Junior Analyst to Associate

Industry:

Banking / Financial Services

Employment Period:

January 2017 to September 2024 (92 Months)

Duties and Responsibilities:

  • Act as the primary point of contact (POC) for corporate governance data in the Southern Europe region, specializing in Nordic and Israeli markets.
  • Serve as the subject matter expert (SME) for CorpGov data, ensuring the accuracy and relevance of information provided to internal and external stakeholders.
  • Lead training sessions using SAP Litmos, developing and delivering programs to enhance team skills and knowledge of corporate governance data systems.
  • Oversee data management and quality control processes for Southern Europe, Nordic, and Israeli markets, ensuring compliance with ISS standards.
  • Collaborate with cross-functional teams to address technical challenges, acting as the technical point person for region-specific data issues.
  • Drive process improvements and provide insights to optimize data collection, analysis, and reporting for the assigned regions.

Finance Analytics Backend Specialist

Industry:

Healthcare / Medical

Employment Period:

August 2023 to September 2024 (13 Months)

Duties and Responsibilities:

  • Provide backend support using SQL or Python for data extraction, transformation, and loading (ETL) processes to facilitate internal client data requests.
  • Develop data visualizations and reports using tools like Tableau and PowerBI for stakeholders based in Taguig, Philippines.
  • Collaborate with other teams to create automated processes and solutions using Python for enhanced efficiency.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Operations Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Collection, Data Entry, Data Analysis, Database Administration, SQL, Python, Tableau, SAP, Snowflake, Microsoft Excel,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18292650311
  • Internet Type: Fiber
  • Hardware Type:
  • Brand Name: N/A
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $15.85/hr

Sherwin

Candidate ID: 595281


ADVANCED

    Data Collection, Data Entry, Data Analysis, Database Administration...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 15.85 per hour or $USD 1373.53 per month

Full Time: $USD 15.85 per hour or $USD 2747.05 per month

Remote Staff Recruiter Comments

Sherwin has a well-rounded background in data analytics and backend support, with significant experience in data engineering, automation, and visualization.  Sherwin has developed strong skills in Python, SQL, and data tools like Azure Synapse Analytics and Tableau. His ability to solve business problems through data-driven insights and automation makes him an asset in any data-centric role. He provided backend support, utilizing SQL and Python to manage data ETL processes and generate reports via Tableau or Power BI.

  • Relevant Experience: Over 7 years in data analytics, backend support, and business intelligence.
  • Industries: Healthcare (Bayer), Retail (Sunnies Inc.), Finance (Institutional Shareholder Services).
  • Roles:
    • Backend support and data visualization (Bayer AG)
    • Data analytics and pipeline engineering (Sunnies Inc.)
    • Sales operations and governance data (Institutional Shareholder Services)
  • Sherwin helped build scalable data pipelines and led the data analytics team, solving business problems and streamlining workflows through Python and Power BI.
  • He worked with internal clients, using SQL and Python for data ETL processes to support business decisions through clear, actionable visualizations.
  • Managed CSR activities., demonstrating leadership and project management skills.
  • Proficient in:
    • Data Engineering & Analysis: SQL (7+ years), Python (7+ years), MS Power BI (5+ years), Azure Synapse Analytics.
    • Data Visualization: Tableau, MS Power Automate, MS Power Query.
    • Additional tools: SAP B1, Snowflake, and MS Excel.

Sherwin may need a reasonable notice period before starting a new role. No statutory or government compliance issues were indicated.

Predictive Index Reference Profile - Promoter


Employment History

Data Analyst

Industry:

Healthcare / Medical

Employment Period:

January 2022 to September 2024 (32 Months)

Duties and Responsibilities:

  • Pioneer member of the Business Planning & Analysis/Data Analytics team at Sunnies Inc., playing a key role in driving data-driven decision-making across the organization.
  • Business Intelligence: Proficient in data analysis, automation using Python and MS Power Automate, and creating dynamic visualizations and reports to support strategic initiatives.
  • Data Engineer: Developed scalable and reliable data pipelines and queries using SQL, Python, Azure Synapse Analytics, SAP B1, and Power BI Dataflows to ensure efficient data processing and integration.
  • Data Analyst: Expert in collecting, cleaning, and analyzing data using SQL, Python, and statistical tools to solve complex business problems and deliver actionable insights through clear, concise reports and visualizations.

Sales Operations Associate

Industry:

Banking / Financial Services

Employment Period:

June 2021 to September 2024 (39 Months)

Duties and Responsibilities:

  • Serve as the subject matter expert (SME) and primary point of contact (POC) for queries related to "Media" and "ICS" (Institutional Client Services).
  • Provide comprehensive support for the Sales Governance and Corporate business units, addressing inquiries and resolving issues efficiently.
  • Utilize Salesforce and Excel to manage, track, and report on client data, ensuring seamless communication and data integrity.
  • Trained extensively to handle governance-related matters and corporate business processes, providing expertise to internal teams and stakeholders.

Junior Analyst to Associate

Industry:

Banking / Financial Services

Employment Period:

January 2017 to September 2024 (92 Months)

Duties and Responsibilities:

  • Act as the primary point of contact (POC) for corporate governance data in the Southern Europe region, specializing in Nordic and Israeli markets.
  • Serve as the subject matter expert (SME) for CorpGov data, ensuring the accuracy and relevance of information provided to internal and external stakeholders.
  • Lead training sessions using SAP Litmos, developing and delivering programs to enhance team skills and knowledge of corporate governance data systems.
  • Oversee data management and quality control processes for Southern Europe, Nordic, and Israeli markets, ensuring compliance with ISS standards.
  • Collaborate with cross-functional teams to address technical challenges, acting as the technical point person for region-specific data issues.
  • Drive process improvements and provide insights to optimize data collection, analysis, and reporting for the assigned regions.

Finance Analytics Backend Specialist

Industry:

Healthcare / Medical

Employment Period:

August 2023 to September 2024 (13 Months)

Duties and Responsibilities:

  • Provide backend support using SQL or Python for data extraction, transformation, and loading (ETL) processes to facilitate internal client data requests.
  • Develop data visualizations and reports using tools like Tableau and PowerBI for stakeholders based in Taguig, Philippines.
  • Collaborate with other teams to create automated processes and solutions using Python for enhanced efficiency.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Operations Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Collection, Data Entry, Data Analysis, Database Administration, SQL, Python, Tableau, SAP, Snowflake, Microsoft Excel,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18292650311
  • Internet Type: Fiber
  • Hardware Type:
  • Brand Name: N/A
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Joan

Candidate ID: 594754


ADVANCED

    Organizational Skills, Communication Skills, Atlassian JIRA, Trello...

INTERMEDIATE

    English Language...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Joan has gained more than 4 years of remote work experience with diverse background in executive assistance, remote administration and some project management.
  • She has worked with Australian clients handling administrative tasks, including booking appointments, managing calendars, social media management, and customer support.
  • She also reported directly to clients, ensuring customer queries were addressed and managed efficiently.
  • Her project management experience include:
    • Experienced in providing executive support, handling email management, scheduling meetings, and note-taking.
    • Assisted with project management tasks using tools like Asana, Trello, Monday.com, and Jira.
    • Handled executive assistant responsibilities for HR, ensuring smooth workflow and task management.
  • She gained experience on the following technologies:
    • Project Management Tools:
      • Jira, Confluence, Trello, Asana, Monday.com, Notion.
    • CRM Platforms:
      • GoHighLevel, HubSpot, Salesforce.
    • Administrative & Communication Tools:
      • Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint).
      • Familiar with creating reports, handling pivot tables, and complex formulas in Excel.
    • Social Media Management:
      • Managed social media accounts on LinkedIn, Facebook, Twitter, and Instagram using Sprout Social.
    • Other Tools:
      • Amazon Seller Central, Time Doctor, Hubstaff, and Teramine (for work monitoring).
  • She is amenable to start immediately.

Employment History

INTAKE SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2021 to March 2024 (34 Months)

Duties and Responsibilities:

Insurance being handled: UHC, Kaiser, BCBSNC, CALPERS, Michigan, ERS, TRS, LACERS, Scan & Sonders Health
  • Answer incoming calls for the member needing help in availing their insurance
  • Verify member's information and eligibility for insurance Inbound and Outbound calls, chats and emails
  • Making sure that things are tracked and checked correctly on the database
  • Coordinate with their designated Care Advisors Handle both member and caregivers
  • Provide accurate information related to their benefit, insurance and eligibility
  • Making sure we checked their healthcare, customer data and connect to the right departments
  • Make sure that everything is documented by using our CRM and tools
  • Uses Dash, Outlook, Teams, DialPad, Five9, Retool & Intake Forms

GENERAL/ADMIN VIRTUAL ASSISTANT AND CUSTOMER SUPPORT (PART-TIME)

Industry:

Others

Employment Period:

January 2023 to March 2024 (14 Months)

Duties and Responsibilities:

  • Handle bookings for children/parents' request
  • Do Admin Tasks and calendar management
  • Organize things and make sure that everything is updated
  • Monitor bookings and school holidays
  • Email and Inbox Management
  • Organising queries and complaints through ticketing system
  • Provide reporting to the Customer Service & Billing Manager
  • Control and sort inbound emails and query tickets for resolution of customer questions and complaints
  • Placing bookings and making cancellations on our Child Care Management system
  • Monitor Hubspot ticketing system
  • Keep on track of all the failed debit payments and make sure to follow up on time
  • Make sure to keep ISS updated
  • Monitor invoices and making sure everything is updated
  • Manage CRMs using Hubspot, PowerDiary & Xplor Spreadsheets
  • Uses Gmail, Excel, Slack, Outlook, Microsoft Teams and
    Spreadsheets

EXECUTIVE AND GENERAL VIRTUAL ASSISTANT (PART-TIME)

Industry:

Healthcare / Medical

Employment Period:

September 2022 to November 2023 (14 Months)

Duties and Responsibilities:

  • Handle executive calendar
  • Do bookings for travels and meetings
  • Create PowerPoint presentations
  • Researching
  • Handling executive emails and answering queries from the clients
  • Attend meetings and take down MOM
  • Uses of WordDocs, Excel & Microsoft Spreadsheet & NurrsingStaff tools
  • Post JobAdd via Indeed and LinkedIn
  • Social Media Management
  • Uses project management tools
  • Assist in sorting receipts
  • Uses different tools and CRMs like: Hubspot, Calendly, Google
  • Calendar, Outlook Calendar, Zoom and Indeed calendars, Trello,
  • Asana, Google Workspace, Excel, Xero, WhatsApp, Google Chat,
  • Ring Central
  • Social Media Accounts like: LinkedIn, TikTok, Facebook Page and
  • Instagram

LEAD GENERATION SPECIALIST AND APPOINTMENT SETTER

Industry:

Others

Employment Period:

February 2022 to July 2022 (5 Months)

Duties and Responsibilities:

  • Lead Submit
  • Got chosen to lead and do interviews and training for newly hire folks and pick the best ones
  • Train the team and Lead
  • Monitor team’s performance and team
  • Do reports
  • Do outbound call and cold emails
  • Handle inbound and outbound emails
  • Do sourcing and lead prospecting using different tools
  • Uses multilogin, meltbelly, timedoctor, excel, spreadsheet, zoom,
  • Indeed, Basecamp, Skype, Slack, LinkedIn Sales Navigator,
  • LinkedIn, AnyLeads, Xpandi, Asana, GoHighLevel and Eliza

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to December 2021 (6 Months)

Duties and Responsibilities:

  • Handle seller's Amazon account and monitor things on theirbehalf.
  • Do invoices, product management and admin tasks by making sure everything is updated on a day-to-day basis.
  • Product Listing
  • End-to-end contact of client with everything on his business
  • Supplier Tasks
  • Invoicing
  • Price Research etc.
  • Making sure that all finances are accurate and items are align on pricing
  • Knows how to use DropBox, Confluence, Jira, SellerBoard, Xero, Amazon Seller Central, Microsoft, Excel, Googe Workspace, WORK WhatsApp EXPERIENCE S

CUSTOMER SUPPORT REPRESENTATIVE AND TEAM SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2017 to May 2021 (47 Months)

Duties and Responsibilities:

  • Handle E-commerce account of sellers
  • Assist the sellers/clients with their shop on the Online Shopping
  • Platform Account
  • Handles their statement of account, order management, sales and product inquiries
  • Inbound and Outbound Calls, Emails and Chats
  • Digital Cases and Scrubber
  • Do callouts for escalated tickets
  • Floor Support to the team
  • Digital Cases and Scrubber
  • Person in charge whenever Team Manager is not around
  • Do reports and administrative tasks
  • Attend meetings and do reporting
  • Knows how to use Zendesk, Xspace, SalesForce, SnapEngege, XLite, UAD, Dingtalk, Googlesheets, Exel etc

Executive Administrative and Project Support (Event Management Support)

Industry:

Exhibitions / Event management / MICE

Employment Period:

October 2024 to November 2025 (13 Months)

Duties and Responsibilities:

The role involves significant administrative work, such as data entry, client communication, and project tracking. The ideal candidate should be highly organized, possess excellent written and verbal communication skills, and have the ability to work independently with minimal supervision.

Key Responsibilities:

  • Data Entry: Manage data entry into event databases, primarily using Events Air and Smartsheet.
    • Set up event registration portals, micro-sites, and manage event data.
    • Input data such as event names, locations, and schedules.
    • Update spreadsheets and maintain accurate records of event details.
  • Client Communication:
    • Draft, schedule, and send email communications to clients, exhibitors, sponsors and attendees using platforms like Mailchimp, Gmail, and Events Air.
    • Assist with correspondence management and customer enquiries.
    • Participating in the development of a range of client project documentation and undertaking activities to deliver on these projects.
  • Ticketing and Social Media:
    • Create and manage event ticketing using platforms such as Events Air, Humanitix, and Eventbrite.
    • Collect items for social media and post to clients accounts are required.
  • Administrative Support:
    • Assist with document management, including preparing and maintaining PowerPoint presentations, reports, and templates.
    • Create mail merge documents to produce event name tags for attendees and exhibitors.
    • Update and maintain spreadsheets related to event planning, invoicing, and logistics.
    • Help with general admin tasks like filing, research, and responding to enquiries.
    • Contribute to related documentation such as event manuals, registers and reports, contracts and contract tracking registers, travel and logistics for artists, collection of artist promotional material and performance material.
  • Project Tracking:
    • Assist in tracking event project stages using tools like Teamwork or Smartsheet.
    • Report progress to the founder and manage timelines to ensure event readiness.

Education History

Field of Study:

Mass Communications

Major:

Bachelor of Arts in English

Graduation Date:

April 5, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Organizational Skills, Communication Skills, Atlassian JIRA, Trello,

INTERMEDIATE ★★

    English Language

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16727081191
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz | 12 gb ram
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Joan

Candidate ID: 594754


ADVANCED

    Organizational Skills, Communication Skills, Atlassian JIRA, Trello...

INTERMEDIATE

    English Language...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Joan has gained more than 4 years of remote work experience with diverse background in executive assistance, remote administration and some project management.
  • She has worked with Australian clients handling administrative tasks, including booking appointments, managing calendars, social media management, and customer support.
  • She also reported directly to clients, ensuring customer queries were addressed and managed efficiently.
  • Her project management experience include:
    • Experienced in providing executive support, handling email management, scheduling meetings, and note-taking.
    • Assisted with project management tasks using tools like Asana, Trello, Monday.com, and Jira.
    • Handled executive assistant responsibilities for HR, ensuring smooth workflow and task management.
  • She gained experience on the following technologies:
    • Project Management Tools:
      • Jira, Confluence, Trello, Asana, Monday.com, Notion.
    • CRM Platforms:
      • GoHighLevel, HubSpot, Salesforce.
    • Administrative & Communication Tools:
      • Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint).
      • Familiar with creating reports, handling pivot tables, and complex formulas in Excel.
    • Social Media Management:
      • Managed social media accounts on LinkedIn, Facebook, Twitter, and Instagram using Sprout Social.
    • Other Tools:
      • Amazon Seller Central, Time Doctor, Hubstaff, and Teramine (for work monitoring).
  • She is amenable to start immediately.

Employment History

INTAKE SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2021 to March 2024 (34 Months)

Duties and Responsibilities:

Insurance being handled: UHC, Kaiser, BCBSNC, CALPERS, Michigan, ERS, TRS, LACERS, Scan & Sonders Health
  • Answer incoming calls for the member needing help in availing their insurance
  • Verify member's information and eligibility for insurance Inbound and Outbound calls, chats and emails
  • Making sure that things are tracked and checked correctly on the database
  • Coordinate with their designated Care Advisors Handle both member and caregivers
  • Provide accurate information related to their benefit, insurance and eligibility
  • Making sure we checked their healthcare, customer data and connect to the right departments
  • Make sure that everything is documented by using our CRM and tools
  • Uses Dash, Outlook, Teams, DialPad, Five9, Retool & Intake Forms

GENERAL/ADMIN VIRTUAL ASSISTANT AND CUSTOMER SUPPORT (PART-TIME)

Industry:

Others

Employment Period:

January 2023 to March 2024 (14 Months)

Duties and Responsibilities:

  • Handle bookings for children/parents' request
  • Do Admin Tasks and calendar management
  • Organize things and make sure that everything is updated
  • Monitor bookings and school holidays
  • Email and Inbox Management
  • Organising queries and complaints through ticketing system
  • Provide reporting to the Customer Service & Billing Manager
  • Control and sort inbound emails and query tickets for resolution of customer questions and complaints
  • Placing bookings and making cancellations on our Child Care Management system
  • Monitor Hubspot ticketing system
  • Keep on track of all the failed debit payments and make sure to follow up on time
  • Make sure to keep ISS updated
  • Monitor invoices and making sure everything is updated
  • Manage CRMs using Hubspot, PowerDiary & Xplor Spreadsheets
  • Uses Gmail, Excel, Slack, Outlook, Microsoft Teams and
    Spreadsheets

EXECUTIVE AND GENERAL VIRTUAL ASSISTANT (PART-TIME)

Industry:

Healthcare / Medical

Employment Period:

September 2022 to November 2023 (14 Months)

Duties and Responsibilities:

  • Handle executive calendar
  • Do bookings for travels and meetings
  • Create PowerPoint presentations
  • Researching
  • Handling executive emails and answering queries from the clients
  • Attend meetings and take down MOM
  • Uses of WordDocs, Excel & Microsoft Spreadsheet & NurrsingStaff tools
  • Post JobAdd via Indeed and LinkedIn
  • Social Media Management
  • Uses project management tools
  • Assist in sorting receipts
  • Uses different tools and CRMs like: Hubspot, Calendly, Google
  • Calendar, Outlook Calendar, Zoom and Indeed calendars, Trello,
  • Asana, Google Workspace, Excel, Xero, WhatsApp, Google Chat,
  • Ring Central
  • Social Media Accounts like: LinkedIn, TikTok, Facebook Page and
  • Instagram

LEAD GENERATION SPECIALIST AND APPOINTMENT SETTER

Industry:

Others

Employment Period:

February 2022 to July 2022 (5 Months)

Duties and Responsibilities:

  • Lead Submit
  • Got chosen to lead and do interviews and training for newly hire folks and pick the best ones
  • Train the team and Lead
  • Monitor team’s performance and team
  • Do reports
  • Do outbound call and cold emails
  • Handle inbound and outbound emails
  • Do sourcing and lead prospecting using different tools
  • Uses multilogin, meltbelly, timedoctor, excel, spreadsheet, zoom,
  • Indeed, Basecamp, Skype, Slack, LinkedIn Sales Navigator,
  • LinkedIn, AnyLeads, Xpandi, Asana, GoHighLevel and Eliza

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to December 2021 (6 Months)

Duties and Responsibilities:

  • Handle seller's Amazon account and monitor things on theirbehalf.
  • Do invoices, product management and admin tasks by making sure everything is updated on a day-to-day basis.
  • Product Listing
  • End-to-end contact of client with everything on his business
  • Supplier Tasks
  • Invoicing
  • Price Research etc.
  • Making sure that all finances are accurate and items are align on pricing
  • Knows how to use DropBox, Confluence, Jira, SellerBoard, Xero, Amazon Seller Central, Microsoft, Excel, Googe Workspace, WORK WhatsApp EXPERIENCE S

CUSTOMER SUPPORT REPRESENTATIVE AND TEAM SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2017 to May 2021 (47 Months)

Duties and Responsibilities:

  • Handle E-commerce account of sellers
  • Assist the sellers/clients with their shop on the Online Shopping
  • Platform Account
  • Handles their statement of account, order management, sales and product inquiries
  • Inbound and Outbound Calls, Emails and Chats
  • Digital Cases and Scrubber
  • Do callouts for escalated tickets
  • Floor Support to the team
  • Digital Cases and Scrubber
  • Person in charge whenever Team Manager is not around
  • Do reports and administrative tasks
  • Attend meetings and do reporting
  • Knows how to use Zendesk, Xspace, SalesForce, SnapEngege, XLite, UAD, Dingtalk, Googlesheets, Exel etc

Executive Administrative and Project Support (Event Management Support)

Industry:

Exhibitions / Event management / MICE

Employment Period:

October 2024 to November 2025 (13 Months)

Duties and Responsibilities:

The role involves significant administrative work, such as data entry, client communication, and project tracking. The ideal candidate should be highly organized, possess excellent written and verbal communication skills, and have the ability to work independently with minimal supervision.

Key Responsibilities:

  • Data Entry: Manage data entry into event databases, primarily using Events Air and Smartsheet.
    • Set up event registration portals, micro-sites, and manage event data.
    • Input data such as event names, locations, and schedules.
    • Update spreadsheets and maintain accurate records of event details.
  • Client Communication:
    • Draft, schedule, and send email communications to clients, exhibitors, sponsors and attendees using platforms like Mailchimp, Gmail, and Events Air.
    • Assist with correspondence management and customer enquiries.
    • Participating in the development of a range of client project documentation and undertaking activities to deliver on these projects.
  • Ticketing and Social Media:
    • Create and manage event ticketing using platforms such as Events Air, Humanitix, and Eventbrite.
    • Collect items for social media and post to clients accounts are required.
  • Administrative Support:
    • Assist with document management, including preparing and maintaining PowerPoint presentations, reports, and templates.
    • Create mail merge documents to produce event name tags for attendees and exhibitors.
    • Update and maintain spreadsheets related to event planning, invoicing, and logistics.
    • Help with general admin tasks like filing, research, and responding to enquiries.
    • Contribute to related documentation such as event manuals, registers and reports, contracts and contract tracking registers, travel and logistics for artists, collection of artist promotional material and performance material.
  • Project Tracking:
    • Assist in tracking event project stages using tools like Teamwork or Smartsheet.
    • Report progress to the founder and manage timelines to ensure event readiness.

Education History

Field of Study:

Mass Communications

Major:

Bachelor of Arts in English

Graduation Date:

April 5, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Organizational Skills, Communication Skills, Atlassian JIRA, Trello,

INTERMEDIATE ★★

    English Language

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16727081191
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz | 12 gb ram
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Miguel

Candidate ID: 593815


ADVANCED

    Customer Service, Analytical Skills, Chat Support, Administrative Support...

INTERMEDIATE

    Compensations, Benefits, Slack, Shopify...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Miguel Paolo is a seasoned customer service specialist with nearly eight years of experience, complemented by a solid foundation in sales support.
  • His approach combines proactive client engagement, high attention to detail, and a strong commitment to customer satisfaction.
  • Having worked across various industries—including telecommunications, e-commerce, and specialized service sectors—Miguel is adept at managing complex client interactions and assisting in sales-related functions, making him a valuable asset for customer-facing roles with a sales focus.
  • He played a dual role in customer support and sales generation by assisting clients with billing issues and promoting relevant service offerings.
  • He assisted buyers and sellers with transaction support, fee disputes, and billing issues, promoting additional services and features on eBay.
  • He also worked as an Estimator, supported the company’s service offerings by preparing quotations for renovation projects and advising clients on tailored accessibility modifications.
  • His guidance on account management helped retain high-value sellers, positively impacting the company’s revenue.
  • Experienced in using CRM systems like Gorgias and Trade CRM (Aroflo), which enabled him to track customer interactions, manage follow-ups, and support sales initiatives.
  • Proficient in Shopify and familiar with e-commerce tools to streamline client support in product purchasing and returns.
Predictive Index Behavioral Profile - Operator 

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Miguel Paolo has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Junior Estimator

Industry:

Construction / Building / Engineering

Employment Period:

October 2019 to June 2020 (7 Months)

Duties and Responsibilities:

  • Assist clients and advise them on matters involving minor to moderate renovations suited for accessibility improvement and independent living.
  • Assist senior quote specialists in finishing quotations for major projects.
  • Compute and forward minor to moderate home modification quotations to clients.
  • Create schedules and assign small tasks, home modifications or major home improvements to our professional builders.
  • Update our job management software to track completed minor and major tasks by our professional builders.

Customer Service Representative / Virtual Assistant

Industry:

Retail / Merchandise

Employment Period:

March 2018 to September 2019 (18 Months)

Duties and Responsibilities:

  • Assist customers via phone, chat or email regarding general queries, purchases, returns and order shipment.
  • Processing order returns and communicating with the customer regarding a refund or replacement.
  • Checking and ensuring that all orders are fulfilled in the event of a system interface error.
  • Coordinating with the warehouse team in resolving order errors/concerns such as incorrect item/s delivered, missing items from order and damaged items.
  • Ensuring that the other ecommerce sites we sell our products on are running smoothly – resolving disputes, making listings active and ensuring that the listings are up to date.
  • Communicating with suppliers in regards to the credit requests submitted for faulty products.
  • Process dropship orders through our partners.
  • Ensure that the Toy Universe manual is up to date regarding procedures and guidelines.
  • Assist in training new hires regarding Toy Universe procedures.
  • Create training videos for to assist in training new hires.
  • Coordinate with other teammates assigned in Warehouse and Products to ensure that online product listings contain accurate details.
  • Complete ad hoc tasks such as 301 redirects

Billing and Complaints Consultant

Industry:

Telecommunication

Employment Period:

November 2016 to December 2017 (13 Months)

Duties and Responsibilities:

  • Assist Telstra clients via phone and email support with their open complaints, billing and general queries, fee disputes, technical issues and sales generation.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2012 to April 2016 (51 Months)

Duties and Responsibilities:

  • Assist buyers via phone and email with their purchases, payments and order disputes.
  • Assist sellers via phone and email in selling on eBay including: creating a listing, completing a sale, billing invoices, fee disputes and managing their seller ratings.
  • Assist eBay’s Top sellers with their billing concerns and account issues.

Supervisory Training

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2015 to April 2016 (10 Months)

Duties and Responsibilities:

  • Assist coaches in handling and monitoring a team particularly focusing on resolving customer concerns that agents are not familiar with.
  • Assist coaches in ensuring that call quality standards are met in every interaction.

Education History

Field of Study:

Marketing

Major:

Business Administration

Graduation Date:

October 5, 2011

Located In:

Philippines

License and Certification: :

Human Resource: Certified Compensation and Benefits Professional (CCBP) Certification Program


Skills

ADVANCED ★★★

    Customer Service, Analytical Skills, Chat Support, Administrative Support, Communication Skills, Human multitasking, eBay, Microsoft Office, Data Entry, Email Support, Order Processing, Phone Support, Customer Support, Sales,

INTERMEDIATE ★★

    Compensations, Benefits, Slack, ShopifyActive ListeningGoogle AppsProduct ListingOrder Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16765475377
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: intel Core i7
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Miguel

Candidate ID: 593815


ADVANCED

    Customer Service, Analytical Skills, Chat Support, Administrative Support...

INTERMEDIATE

    Compensations, Benefits, Slack, Shopify...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Miguel Paolo is a seasoned customer service specialist with nearly eight years of experience, complemented by a solid foundation in sales support.
  • His approach combines proactive client engagement, high attention to detail, and a strong commitment to customer satisfaction.
  • Having worked across various industries—including telecommunications, e-commerce, and specialized service sectors—Miguel is adept at managing complex client interactions and assisting in sales-related functions, making him a valuable asset for customer-facing roles with a sales focus.
  • He played a dual role in customer support and sales generation by assisting clients with billing issues and promoting relevant service offerings.
  • He assisted buyers and sellers with transaction support, fee disputes, and billing issues, promoting additional services and features on eBay.
  • He also worked as an Estimator, supported the company’s service offerings by preparing quotations for renovation projects and advising clients on tailored accessibility modifications.
  • His guidance on account management helped retain high-value sellers, positively impacting the company’s revenue.
  • Experienced in using CRM systems like Gorgias and Trade CRM (Aroflo), which enabled him to track customer interactions, manage follow-ups, and support sales initiatives.
  • Proficient in Shopify and familiar with e-commerce tools to streamline client support in product purchasing and returns.
Predictive Index Behavioral Profile - Operator 

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Miguel Paolo has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Junior Estimator

Industry:

Construction / Building / Engineering

Employment Period:

October 2019 to June 2020 (7 Months)

Duties and Responsibilities:

  • Assist clients and advise them on matters involving minor to moderate renovations suited for accessibility improvement and independent living.
  • Assist senior quote specialists in finishing quotations for major projects.
  • Compute and forward minor to moderate home modification quotations to clients.
  • Create schedules and assign small tasks, home modifications or major home improvements to our professional builders.
  • Update our job management software to track completed minor and major tasks by our professional builders.

Customer Service Representative / Virtual Assistant

Industry:

Retail / Merchandise

Employment Period:

March 2018 to September 2019 (18 Months)

Duties and Responsibilities:

  • Assist customers via phone, chat or email regarding general queries, purchases, returns and order shipment.
  • Processing order returns and communicating with the customer regarding a refund or replacement.
  • Checking and ensuring that all orders are fulfilled in the event of a system interface error.
  • Coordinating with the warehouse team in resolving order errors/concerns such as incorrect item/s delivered, missing items from order and damaged items.
  • Ensuring that the other ecommerce sites we sell our products on are running smoothly – resolving disputes, making listings active and ensuring that the listings are up to date.
  • Communicating with suppliers in regards to the credit requests submitted for faulty products.
  • Process dropship orders through our partners.
  • Ensure that the Toy Universe manual is up to date regarding procedures and guidelines.
  • Assist in training new hires regarding Toy Universe procedures.
  • Create training videos for to assist in training new hires.
  • Coordinate with other teammates assigned in Warehouse and Products to ensure that online product listings contain accurate details.
  • Complete ad hoc tasks such as 301 redirects

Billing and Complaints Consultant

Industry:

Telecommunication

Employment Period:

November 2016 to December 2017 (13 Months)

Duties and Responsibilities:

  • Assist Telstra clients via phone and email support with their open complaints, billing and general queries, fee disputes, technical issues and sales generation.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2012 to April 2016 (51 Months)

Duties and Responsibilities:

  • Assist buyers via phone and email with their purchases, payments and order disputes.
  • Assist sellers via phone and email in selling on eBay including: creating a listing, completing a sale, billing invoices, fee disputes and managing their seller ratings.
  • Assist eBay’s Top sellers with their billing concerns and account issues.

Supervisory Training

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2015 to April 2016 (10 Months)

Duties and Responsibilities:

  • Assist coaches in handling and monitoring a team particularly focusing on resolving customer concerns that agents are not familiar with.
  • Assist coaches in ensuring that call quality standards are met in every interaction.

Education History

Field of Study:

Marketing

Major:

Business Administration

Graduation Date:

October 5, 2011

Located In:

Philippines

License and Certification: :

Human Resource: Certified Compensation and Benefits Professional (CCBP) Certification Program


Skills

ADVANCED ★★★

    Customer Service, Analytical Skills, Chat Support, Administrative Support, Communication Skills, Human multitasking, eBay, Microsoft Office, Data Entry, Email Support, Order Processing, Phone Support, Customer Support, Sales,

INTERMEDIATE ★★

    Compensations, Benefits, Slack, ShopifyActive ListeningGoogle AppsProduct ListingOrder Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16765475377
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: intel Core i7
  • Operating System: Windows 11

All-inclusive Rate: USD $12.97/hr

Efraim

Candidate ID: 592961


ADVANCED

    Material Cost Estimation, Electrical system design, Cost Engineering, Engineering...

INTERMEDIATE

    Wireless Routers...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 12.97 per hour or $USD 2248.80 per month

Remote Staff Recruiter Comments

EJ is an experienced Electrical Engineer with a strong background in electrical estimation, project management, and construction supervision within the electrical and construction industries. His technical proficiency and ability to manage complex projects make him a valuable asset for roles requiring accurate cost estimation and efficient project execution.
  • Electrical Estimation & Quantity Surveying: EJ has over three years of experience in electrical estimation, quantity surveying, and project supervision. He has worked with international and local companies in the construction and electrical contracting sectors.
  • Registered Electrical Engineer (2023): His professional license adds credibility and legitimacy to his engineering expertise.
  • Certifications: He holds certifications in Engineering Project Management and Construction Project Management from Coursera.
  • He successfully prepared and submitted timely and accurate electrical tenders for residential construction projects.
  • He played a key role in cost control and budget management, ensuring that projects were completed within financial constraints.
  • He negotiated supplier costs and led formal project negotiations, contributing to efficient procurement processes.
  • He is able to start immediately. 
Skills & Technical Proficiency:
  • Technical Skills: Electrical design, power system analysis, and project management.
  • Software Proficiency: AutoCAD, MS Office, ETAP, DIALux, Bluebeam, Accubid, and Planswift, SimPRO, Ground Plan, Estimate One. His hands-on experience with these tools enhances his ability to design, estimate, and manage electrical projects efficiently.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary

EJ is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. He will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Electrical Estimator

Industry:

Electrical & Electronics

Employment Period:

February 2024 to August 2024 (6 Months)

Duties and Responsibilities:

  • Preparation and evaluation of documents, electrical drawings and plans to determine the scope of work. 
  • Preparing accurate electrical estimates and pricing for a job, taking into consideration all project requirements while ensuring estimates comply with legislation, standards and safety requirements.
  • Estimation of materials, costs, and labor required for electrical installations in residential projects. 
  • Identifying cost and time constraints to optimize project progress.
  • Maintaining electrical cost database. 
  • Timely preparation and submission of correct and technically accurate electrical tenders

MEFPS Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2023 to February 2024 (12 Months)

Duties and Responsibilities:

  • Preparation of cost plans and value engineering to help the design team control the expenditure and to ensure that the project cost is kept within budget which involves liaising with architects, engineers, and subcontractors. 
  • Responsible for providing supplier cost input during sales bidding phase and report back on cost performance to project team. 
  • Collaborating with other Subcontract Program Managers in managing Subcontract Partner performance. 
  • Develop negotiation strategies and lead formal negotiations (Price, Delivery, Terms & Conditions). 
  • Preparation of tender documents, tender clarification, and tender report to provide a reliable basis on which to tender for proposal construction works and to create a comprehensive priced document, on time for submission. 
  • Measurement and preparation of take-off Quantities which includes BQ measurement, handling of queries in completing the measurement, information dissemination to design consultants and preparation of necessary QA documents pertaining to BQ preparation to provide a strong basis for budgetary control and accurate cost reporting of the contract.
  • Preparation and review of needed documents for ongoing variations in project’s progress such as RFAs and RFIs. 
  • Monitoring of project progress and valuation of variations in the work during the contract.  Quantity and cost estimation of materials, fixtures, and labor required at site.

Electrical Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

December 2020 to January 2023 (25 Months)

Duties and Responsibilities:

  • Supervision of construction to ensure that the electrical system is designed, installed, and tested in compliance with safety standards, electrical codes, and project specifications. 
  • Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment. 
  • Coordination of project activities including organizing & directing personnel to ensure satisfactory project performance. 
  • Supervision of pulling, termination, and installation of Low & Medium Voltage cables. 
  • Estimate Quantities and Schedule activities. 
  • Forecasted monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget

Junior Electrical Engineer

Industry:

Construction / Building / Engineering

Employment Period:

January 2021 to August 2021 (6 Months)

Duties and Responsibilities:

  • Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment. 
  • Estimate Quantities and Schedule activities. 
  • Forecasted monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget.

Electrical Engineer

Industry:

Employment Period:

January 2021 to February 2023 (25 Months)

Duties and Responsibilities:

Supervision of construction to ensure that the electrical system is designed, installed, and tested in compliance with safety standards, electrical codes, and project specifications. • Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment. • Coordination of project activities including organizing & directing personnel to ensure satisfactory project performance. • Conduct detailed tests and inspections to ensure the reliability, safety, and performance of electrical systems, components, and equipment. • Supervision of pulling, termination, and installation of Low & Medium Voltage cables. • Estimate Quantities and Schedule activities. • Forecast monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget.

Electrical Estimator Consultant

Industry:

Employment Period:

March 2024 to November 2025 (20 Months)

Duties and Responsibilities:

• Preparation and evaluation of documents, electrical drawings and plans to determine the project's scope of work. • Preparing accurate electrical estimates and pricing for a job, taking into consideration all project requirements while ensuring estimates comply with legislation, standards and safety requirements. • Estimation of materials, costs, and labor required for electrical installations. • Identifying cost and time constraints to optimize project progress. • Maintaining electrical cost database. • Timely preparation and submission of correct and technically accurate electrical tenders.

Electrical Estimator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2025 to November 2025 (6 Months)

Duties and Responsibilities:

  • Review electrical project plans, drawings, and specifications to understand the project's scope of work.
  • Preparation of accurate electrical estimates and determine the type, quantity, and cost of electrical materials, fixtures, and the labor required for the project's completion.
  • Preparation and submission competitive project bids in accordance with established guidelines as well as participating in bid review meetings.
  • Collaborate and coordinate with project managers, engineers, and subcontractors to gather relevant information and to optimize project implementation.
  • Negotiate with suppliers and subcontractors to obtain favorable pricing.
  • Review and validate vendor and contractor pricing for electrical works, ensuring alignment with project scope.

Education History

Field of Study:

Engineering (Electrical/Electronic)

Major:

Electrical Engineering

Graduation Date:

November 30, 2021

Located In:

Philippines

License and Certification: :

Registered Electrical Engineer 


Skills

ADVANCED ★★★

    Material Cost Estimation, Electrical system design, Cost Engineering, Engineering, Communication Skills, Time Management, Organizational Skills,

INTERMEDIATE ★★

    Wireless Routers

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17154749287
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: AMD
  • Operating System: Windows 11

All-inclusive Rate: USD $12.97/hr

Efraim

Candidate ID: 592961


ADVANCED

    Material Cost Estimation, Electrical system design, Cost Engineering, Engineering...

INTERMEDIATE

    Wireless Routers...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 12.97 per hour or $USD 2248.80 per month

Remote Staff Recruiter Comments

EJ is an experienced Electrical Engineer with a strong background in electrical estimation, project management, and construction supervision within the electrical and construction industries. His technical proficiency and ability to manage complex projects make him a valuable asset for roles requiring accurate cost estimation and efficient project execution.
  • Electrical Estimation & Quantity Surveying: EJ has over three years of experience in electrical estimation, quantity surveying, and project supervision. He has worked with international and local companies in the construction and electrical contracting sectors.
  • Registered Electrical Engineer (2023): His professional license adds credibility and legitimacy to his engineering expertise.
  • Certifications: He holds certifications in Engineering Project Management and Construction Project Management from Coursera.
  • He successfully prepared and submitted timely and accurate electrical tenders for residential construction projects.
  • He played a key role in cost control and budget management, ensuring that projects were completed within financial constraints.
  • He negotiated supplier costs and led formal project negotiations, contributing to efficient procurement processes.
  • He is able to start immediately. 
Skills & Technical Proficiency:
  • Technical Skills: Electrical design, power system analysis, and project management.
  • Software Proficiency: AutoCAD, MS Office, ETAP, DIALux, Bluebeam, Accubid, and Planswift, SimPRO, Ground Plan, Estimate One. His hands-on experience with these tools enhances his ability to design, estimate, and manage electrical projects efficiently.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary

EJ is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. He will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Electrical Estimator

Industry:

Electrical & Electronics

Employment Period:

February 2024 to August 2024 (6 Months)

Duties and Responsibilities:

  • Preparation and evaluation of documents, electrical drawings and plans to determine the scope of work. 
  • Preparing accurate electrical estimates and pricing for a job, taking into consideration all project requirements while ensuring estimates comply with legislation, standards and safety requirements.
  • Estimation of materials, costs, and labor required for electrical installations in residential projects. 
  • Identifying cost and time constraints to optimize project progress.
  • Maintaining electrical cost database. 
  • Timely preparation and submission of correct and technically accurate electrical tenders

MEFPS Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2023 to February 2024 (12 Months)

Duties and Responsibilities:

  • Preparation of cost plans and value engineering to help the design team control the expenditure and to ensure that the project cost is kept within budget which involves liaising with architects, engineers, and subcontractors. 
  • Responsible for providing supplier cost input during sales bidding phase and report back on cost performance to project team. 
  • Collaborating with other Subcontract Program Managers in managing Subcontract Partner performance. 
  • Develop negotiation strategies and lead formal negotiations (Price, Delivery, Terms & Conditions). 
  • Preparation of tender documents, tender clarification, and tender report to provide a reliable basis on which to tender for proposal construction works and to create a comprehensive priced document, on time for submission. 
  • Measurement and preparation of take-off Quantities which includes BQ measurement, handling of queries in completing the measurement, information dissemination to design consultants and preparation of necessary QA documents pertaining to BQ preparation to provide a strong basis for budgetary control and accurate cost reporting of the contract.
  • Preparation and review of needed documents for ongoing variations in project’s progress such as RFAs and RFIs. 
  • Monitoring of project progress and valuation of variations in the work during the contract.  Quantity and cost estimation of materials, fixtures, and labor required at site.

Electrical Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

December 2020 to January 2023 (25 Months)

Duties and Responsibilities:

  • Supervision of construction to ensure that the electrical system is designed, installed, and tested in compliance with safety standards, electrical codes, and project specifications. 
  • Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment. 
  • Coordination of project activities including organizing & directing personnel to ensure satisfactory project performance. 
  • Supervision of pulling, termination, and installation of Low & Medium Voltage cables. 
  • Estimate Quantities and Schedule activities. 
  • Forecasted monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget

Junior Electrical Engineer

Industry:

Construction / Building / Engineering

Employment Period:

January 2021 to August 2021 (6 Months)

Duties and Responsibilities:

  • Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment. 
  • Estimate Quantities and Schedule activities. 
  • Forecasted monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget.

Electrical Engineer

Industry:

Employment Period:

January 2021 to February 2023 (25 Months)

Duties and Responsibilities:

Supervision of construction to ensure that the electrical system is designed, installed, and tested in compliance with safety standards, electrical codes, and project specifications. • Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment. • Coordination of project activities including organizing & directing personnel to ensure satisfactory project performance. • Conduct detailed tests and inspections to ensure the reliability, safety, and performance of electrical systems, components, and equipment. • Supervision of pulling, termination, and installation of Low & Medium Voltage cables. • Estimate Quantities and Schedule activities. • Forecast monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget.

Electrical Estimator Consultant

Industry:

Employment Period:

March 2024 to November 2025 (20 Months)

Duties and Responsibilities:

• Preparation and evaluation of documents, electrical drawings and plans to determine the project's scope of work. • Preparing accurate electrical estimates and pricing for a job, taking into consideration all project requirements while ensuring estimates comply with legislation, standards and safety requirements. • Estimation of materials, costs, and labor required for electrical installations. • Identifying cost and time constraints to optimize project progress. • Maintaining electrical cost database. • Timely preparation and submission of correct and technically accurate electrical tenders.

Electrical Estimator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2025 to November 2025 (6 Months)

Duties and Responsibilities:

  • Review electrical project plans, drawings, and specifications to understand the project's scope of work.
  • Preparation of accurate electrical estimates and determine the type, quantity, and cost of electrical materials, fixtures, and the labor required for the project's completion.
  • Preparation and submission competitive project bids in accordance with established guidelines as well as participating in bid review meetings.
  • Collaborate and coordinate with project managers, engineers, and subcontractors to gather relevant information and to optimize project implementation.
  • Negotiate with suppliers and subcontractors to obtain favorable pricing.
  • Review and validate vendor and contractor pricing for electrical works, ensuring alignment with project scope.

Education History

Field of Study:

Engineering (Electrical/Electronic)

Major:

Electrical Engineering

Graduation Date:

November 30, 2021

Located In:

Philippines

License and Certification: :

Registered Electrical Engineer 


Skills

ADVANCED ★★★

    Material Cost Estimation, Electrical system design, Cost Engineering, Engineering, Communication Skills, Time Management, Organizational Skills,

INTERMEDIATE ★★

    Wireless Routers

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17154749287
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: AMD
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Nilric

Candidate ID: 588132


ADVANCED

    Customer Support, Back-office, Technical Support, Communication Skills...

INTERMEDIATE

    Transactions, Data Entry, Time Management, Critical Thinking...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

  • Experienced professional with over 8 years in operations and customer service roles, including senior-level responsibilities in fraud and disputes resolution.
  • Certified in Peak Performance Coaching - PPQ (Leadership Training).
  • Successfully resolved fraud and dispute claims, balancing the interests of cardholders, merchants, and the company.
  • Demonstrated expertise in identifying fraudulent transactions and providing optimal solutions for customer satisfaction.
  • Mentored and trained end-users on software, hardware, and network standards, ensuring they stayed updated on the latest technologies.
  • Strong in management, time management, negotiation, critical thinking, communication, and leadership.
  • Can start immediately.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary
Nilric Hertzburg is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.


Employment History

Senior Operations Representative | Fraud and Disputes

Industry:

Banking / Financial Services

Employment Period:

June 2019 to July 2024 (60 Months)

Duties and Responsibilities:

  • Determined the best resolution for fraud and disputes claim initiated by customers by reviewing documents provided by merchants and cardholders and making crucial decisions that will benefit the cardholders, merchants and Capital One.
  • Received calls for general inquiry displaying expertise in determining whether the customer has a disputed or fraudulent transactions.
  • Providing optimal solution for the customer maintaining customer satisfaction.
  • Training Mentor and Technical Expert Trained and supported end-users with software, hardware and network standards and use processes.
  • Remained up-to-date on latest technologies and solution applicable to company products in order to provide best support.

Training Mentor and Technical Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to May 2019 (39 Months)

Duties and Responsibilities:

  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Remained up-to-date on latest technologies and solution applicable to company products in order to provide best support.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2014 to February 2015 (12 Months)

Duties and Responsibilities:

  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Built long-term, loyal customer relations by providing top- notch service and detailed account and service information.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.

Education History

Field of Study:

Science & Technology

Major:

Information Technology

Graduation Date:

March 31, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Back-office, Technical Support, Communication Skills, Active Listening,

INTERMEDIATE ★★

    Transactions, Data EntryTime ManagementCritical ThinkingHuman multitaskingPayment Processing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16592866811
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: i5 vPro 8th Gen
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Nilric

Candidate ID: 588132


ADVANCED

    Customer Support, Back-office, Technical Support, Communication Skills...

INTERMEDIATE

    Transactions, Data Entry, Time Management, Critical Thinking...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

  • Experienced professional with over 8 years in operations and customer service roles, including senior-level responsibilities in fraud and disputes resolution.
  • Certified in Peak Performance Coaching - PPQ (Leadership Training).
  • Successfully resolved fraud and dispute claims, balancing the interests of cardholders, merchants, and the company.
  • Demonstrated expertise in identifying fraudulent transactions and providing optimal solutions for customer satisfaction.
  • Mentored and trained end-users on software, hardware, and network standards, ensuring they stayed updated on the latest technologies.
  • Strong in management, time management, negotiation, critical thinking, communication, and leadership.
  • Can start immediately.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary
Nilric Hertzburg is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.


Employment History

Senior Operations Representative | Fraud and Disputes

Industry:

Banking / Financial Services

Employment Period:

June 2019 to July 2024 (60 Months)

Duties and Responsibilities:

  • Determined the best resolution for fraud and disputes claim initiated by customers by reviewing documents provided by merchants and cardholders and making crucial decisions that will benefit the cardholders, merchants and Capital One.
  • Received calls for general inquiry displaying expertise in determining whether the customer has a disputed or fraudulent transactions.
  • Providing optimal solution for the customer maintaining customer satisfaction.
  • Training Mentor and Technical Expert Trained and supported end-users with software, hardware and network standards and use processes.
  • Remained up-to-date on latest technologies and solution applicable to company products in order to provide best support.

Training Mentor and Technical Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to May 2019 (39 Months)

Duties and Responsibilities:

  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Remained up-to-date on latest technologies and solution applicable to company products in order to provide best support.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2014 to February 2015 (12 Months)

Duties and Responsibilities:

  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Built long-term, loyal customer relations by providing top- notch service and detailed account and service information.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.

Education History

Field of Study:

Science & Technology

Major:

Information Technology

Graduation Date:

March 31, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Back-office, Technical Support, Communication Skills, Active Listening,

INTERMEDIATE ★★

    Transactions, Data EntryTime ManagementCritical ThinkingHuman multitaskingPayment Processing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16592866811
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: i5 vPro 8th Gen
  • Operating System: Windows 11

All-inclusive Rate: USD $10.30/hr

Mark

Candidate ID: 587092


ADVANCED

    Graphic Design, Social Media Management, Content Production, Digital Marketing...

INTERMEDIATE

    Lead Generation, Sales, CRM...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.30 per hour or $USD 1785.51 per month

Remote Staff Recruiter Comments

Experience: Mark has 15 years of experience across industries, including malls, printing companies, and one of Luzon's largest appliance centers in the Philippines. He also has extensive freelance experience designing for clients in various sectors such as t-shirt printing, helmets and merchandise, events, food and beverage, real estate, and insurance companies.

Software Proficiency: Mark is skilled in Adobe Photoshop, Canva, and Da Vinci for video editing. He also utilizes iOS-based editing applications. He is highly proficient in designing social media banners, infographics, company handbooks, organizational and process charts, printed materials like tarpaulins, flyers, and billboards, as well as other company collaterals.

Specialization: Mark specializes in creating visually compelling designs for social media, marketing materials, and print. His expertise extends to producing company resources and collaborating with businesses to deliver high-quality, customized designs that align with brand objectives.

Strength: Mark is adaptable and eager to grow professionally by working with clients from diverse industries and nationalities. He is open to learning new tools and embracing different working environments, making him an excellent fit for remote, client-facing roles.

Home Office Setup: Mark’s home office includes a desktop computer powered by a Ryzen 5 processor with 16GB RAM, supported by a stable 100 Mbps fiber internet connection and mobile data backup for uninterrupted work.
Current Status: Mark has been freelancing from home since 2022, successfully collaborating with various business owners on projects. He is now actively seeking a remote job, particularly with Australian clients, to expand his professional network and develop his skills further.

SKILLS:
SOFTWARE PROFICIENCY:
ADOBE PHOTOSHOP
CANVA
DAVINCI RESOLVE

DESIGN CAPABILITIES:
SOCIAL MEDIA ADS
BANNERS AND BILLBOARDS
LOGOS AND FLYERS
BROCHURES AND LANYARDS
SUBLIMATION SHIRTS, HELMETS, AND
MERCHANDISE
ANYTHING BASED ON CLIENT REQUEST

CREATIVE ABILITIES:
CUSTOM DESIGNS FROM SCRATCH
CONTENT CREATION:
VIDEO EDITING FOR SOCIAL MEDIA
LOCAL VLOGGING FOCUSED ON THE
RIDING COMMUNITY
REGULARLY CREATING AND UPLOADING
VIDEOS AND SHORT CLIPS
 

Employment History

Digital Marketing Associate - Graphic Design

Industry:

Retail / Merchandise

Employment Period:

March 2015 to November 2022 (91 Months)

Duties and Responsibilities:

  • Design a variety of marketing materials, including Company Organizational and Process Charts, ID and lanyard brochures, flyers, billboards, banners, and other.
  • Create visually engaging posters and short video clips for social media advertisements.
  • Craft compelling and relevant content captions tailored to social media platforms, ensuring alignment with the brand's voice and messaging.
  • branded collateral to support sales and promotional activities.
  • Lead generation through targeted social media strategies, managing customer inquiries about quotation, payment terms, warranties, and services via direct messages, comments, and emails.
  • Build and maintain strategic relationships with suppliers and external partners to support marketing initiatives.
  • Oversee the development of all marketing materials, from website banners to printed brochures and case studies, ensuring consistency in branding and messaging.
  • Work closely with cross-functional teams, including design, web development, and sales, to ensure a cohesive marketing approach.
  • Measure and report on the performance of digital and offline marketing campaigns, assessing engagement.
  • Visit various branches to assess the condition of marketing materials, ensuring that they are properly installed, updated, or upgraded as needed.

Graphic Artist

Industry:

Retail / Merchandise

Employment Period:

February 2013 to March 2014 (13 Months)

Duties and Responsibilities:

  • Design promotional materials such as posters, flyers, brochures, banners, billboards, and social media graphics for mall events, sales, seasonal promotions, and store campaigns.
  • Ensure all designs align with the mall’s branding guidelines and maintain a consistent visual identity across all platforms.
  • Design clear, attractive signage for mall interiors and exteriors, including wayfinding signs, store promotions, and event displays.
  • Work closely with the marketing team, mall tenants, and other departments to develop creative solutions for promotional and advertising needs.
  • Liaise with printers and vendors to ensure high-quality production of printed materials and timely delivery of collateral.
  • Stay updated on the latest design trends, particularly in retail and mall promotions, to keep the mall’s visual content fresh and appealing.

Graphic Artist

Industry:

Printing / Publishing

Employment Period:

April 2009 to January 2013 (45 Months)

Duties and Responsibilities:

  • Create visually compelling designs for print materials such as posters, billboards, invitations, brochures, and flyers that align with client expectations and brand guidelines.
  • Meet with clients to understand their design needs, preferences, and vision for projects. Provide creative input and advice on materials and design choices.
  • Ensure that all designs are correctly formatted and prepared for print production, including color profiles, bleed, margins, and resolution settings.
  • Provide proofs to clients for review, make revisions based on feedback, and ensure final approval before production.
  • Work closely with the printing team to ensure design files are optimized for printing and ensure the final output meets quality standards.
  • Design across various formats and sizes, from small invitations to large billboards, ensuring quality and consistency.
  • Manage multiple projects simultaneously, ensuring timely delivery of designs while meeting production deadlines.

FREELANCE - GRAPHIC DESIGNER

Industry:

Arts / Design / Fashion

Employment Period:

November 2022 to Present

Duties and Responsibilities:

  • Create unique and appealing designs for Event materials, sublimation printing on shirts, helmet and riding vest ensuring compatibility with production techniques and client specifications.
  • eye-catching and engaging banners, posts, and advertisements for social media platforms that resonate with the target audience for business owner clients.
  • Develop visually compelling materials for business promotions, including but not limited to:
  • Flyers, Banners (for both digital and print use), Menu boards, Brochures, Billboards

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 8, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Social Media Management, Content Production, Digital Marketing, Graphics, Video Editing, Canva, Adobe Photoshop, Customer Relations, Customer Service,

INTERMEDIATE ★★

    Lead GenerationSalesCRM

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16564904238
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: lenovo
  • Processor: RYZEN 5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.30/hr

Mark

Candidate ID: 587092


ADVANCED

    Graphic Design, Social Media Management, Content Production, Digital Marketing...

INTERMEDIATE

    Lead Generation, Sales, CRM...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.30 per hour or $USD 1785.51 per month

Remote Staff Recruiter Comments

Experience: Mark has 15 years of experience across industries, including malls, printing companies, and one of Luzon's largest appliance centers in the Philippines. He also has extensive freelance experience designing for clients in various sectors such as t-shirt printing, helmets and merchandise, events, food and beverage, real estate, and insurance companies.

Software Proficiency: Mark is skilled in Adobe Photoshop, Canva, and Da Vinci for video editing. He also utilizes iOS-based editing applications. He is highly proficient in designing social media banners, infographics, company handbooks, organizational and process charts, printed materials like tarpaulins, flyers, and billboards, as well as other company collaterals.

Specialization: Mark specializes in creating visually compelling designs for social media, marketing materials, and print. His expertise extends to producing company resources and collaborating with businesses to deliver high-quality, customized designs that align with brand objectives.

Strength: Mark is adaptable and eager to grow professionally by working with clients from diverse industries and nationalities. He is open to learning new tools and embracing different working environments, making him an excellent fit for remote, client-facing roles.

Home Office Setup: Mark’s home office includes a desktop computer powered by a Ryzen 5 processor with 16GB RAM, supported by a stable 100 Mbps fiber internet connection and mobile data backup for uninterrupted work.
Current Status: Mark has been freelancing from home since 2022, successfully collaborating with various business owners on projects. He is now actively seeking a remote job, particularly with Australian clients, to expand his professional network and develop his skills further.

SKILLS:
SOFTWARE PROFICIENCY:
ADOBE PHOTOSHOP
CANVA
DAVINCI RESOLVE

DESIGN CAPABILITIES:
SOCIAL MEDIA ADS
BANNERS AND BILLBOARDS
LOGOS AND FLYERS
BROCHURES AND LANYARDS
SUBLIMATION SHIRTS, HELMETS, AND
MERCHANDISE
ANYTHING BASED ON CLIENT REQUEST

CREATIVE ABILITIES:
CUSTOM DESIGNS FROM SCRATCH
CONTENT CREATION:
VIDEO EDITING FOR SOCIAL MEDIA
LOCAL VLOGGING FOCUSED ON THE
RIDING COMMUNITY
REGULARLY CREATING AND UPLOADING
VIDEOS AND SHORT CLIPS
 

Employment History

Digital Marketing Associate - Graphic Design

Industry:

Retail / Merchandise

Employment Period:

March 2015 to November 2022 (91 Months)

Duties and Responsibilities:

  • Design a variety of marketing materials, including Company Organizational and Process Charts, ID and lanyard brochures, flyers, billboards, banners, and other.
  • Create visually engaging posters and short video clips for social media advertisements.
  • Craft compelling and relevant content captions tailored to social media platforms, ensuring alignment with the brand's voice and messaging.
  • branded collateral to support sales and promotional activities.
  • Lead generation through targeted social media strategies, managing customer inquiries about quotation, payment terms, warranties, and services via direct messages, comments, and emails.
  • Build and maintain strategic relationships with suppliers and external partners to support marketing initiatives.
  • Oversee the development of all marketing materials, from website banners to printed brochures and case studies, ensuring consistency in branding and messaging.
  • Work closely with cross-functional teams, including design, web development, and sales, to ensure a cohesive marketing approach.
  • Measure and report on the performance of digital and offline marketing campaigns, assessing engagement.
  • Visit various branches to assess the condition of marketing materials, ensuring that they are properly installed, updated, or upgraded as needed.

Graphic Artist

Industry:

Retail / Merchandise

Employment Period:

February 2013 to March 2014 (13 Months)

Duties and Responsibilities:

  • Design promotional materials such as posters, flyers, brochures, banners, billboards, and social media graphics for mall events, sales, seasonal promotions, and store campaigns.
  • Ensure all designs align with the mall’s branding guidelines and maintain a consistent visual identity across all platforms.
  • Design clear, attractive signage for mall interiors and exteriors, including wayfinding signs, store promotions, and event displays.
  • Work closely with the marketing team, mall tenants, and other departments to develop creative solutions for promotional and advertising needs.
  • Liaise with printers and vendors to ensure high-quality production of printed materials and timely delivery of collateral.
  • Stay updated on the latest design trends, particularly in retail and mall promotions, to keep the mall’s visual content fresh and appealing.

Graphic Artist

Industry:

Printing / Publishing

Employment Period:

April 2009 to January 2013 (45 Months)

Duties and Responsibilities:

  • Create visually compelling designs for print materials such as posters, billboards, invitations, brochures, and flyers that align with client expectations and brand guidelines.
  • Meet with clients to understand their design needs, preferences, and vision for projects. Provide creative input and advice on materials and design choices.
  • Ensure that all designs are correctly formatted and prepared for print production, including color profiles, bleed, margins, and resolution settings.
  • Provide proofs to clients for review, make revisions based on feedback, and ensure final approval before production.
  • Work closely with the printing team to ensure design files are optimized for printing and ensure the final output meets quality standards.
  • Design across various formats and sizes, from small invitations to large billboards, ensuring quality and consistency.
  • Manage multiple projects simultaneously, ensuring timely delivery of designs while meeting production deadlines.

FREELANCE - GRAPHIC DESIGNER

Industry:

Arts / Design / Fashion

Employment Period:

November 2022 to Present

Duties and Responsibilities:

  • Create unique and appealing designs for Event materials, sublimation printing on shirts, helmet and riding vest ensuring compatibility with production techniques and client specifications.
  • eye-catching and engaging banners, posts, and advertisements for social media platforms that resonate with the target audience for business owner clients.
  • Develop visually compelling materials for business promotions, including but not limited to:
  • Flyers, Banners (for both digital and print use), Menu boards, Brochures, Billboards

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 8, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Social Media Management, Content Production, Digital Marketing, Graphics, Video Editing, Canva, Adobe Photoshop, Customer Relations, Customer Service,

INTERMEDIATE ★★

    Lead GenerationSalesCRM

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16564904238
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: lenovo
  • Processor: RYZEN 5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Geraldine

Candidate ID: 587080


ADVANCED

    Critical Thinking, Communication Skills, Analytical Skills, Customer Support...

INTERMEDIATE

    Microsoft Excel, Canva, Google Sheets, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

Geraldine has extensive experience in customer service, bookings, and team management. With over 15 years of customer service experience, including 4 years in remote roles, She has handled both inbound and outbound calls, managed client inquiries, and converted leads into sales. She previously worked in a related industry, scheduling bookings for home cleaning and laundry services, and has shown strong organizational skills in managing multiple bookings while avoiding scheduling conflicts.

She also held a team lead role, where she was responsible for overseeing performance, conducting call analysis, and creating action plans to address performance issues. Her responses indicate a methodical approach to resolving customer concerns, prioritizing active listening, validating customer feelings, and ensuring follow-ups to confirm resolution effectiveness.

Relevant Experience:
  • Handled 25+ inbound and 10–15 outbound calls daily for a home cleaning and laundry service provider.
  • Scheduled pick-ups and deliveries using CRM tools, balancing customer requests with route efficiency.
  • Increased conversion rates by introducing additional services based on customer needs.
  • Conducted call performance analysis and root cause analysis to enhance team efficiency.
  • Developed action plans to improve call handling and ensure quality customer service.
  • Skilled at diffusing difficult situations by validating customer concerns and providing effective resolutions.
  • Ensured follow-ups to confirm the success of resolutions, demonstrating accountability and reliability.
  • Proficient in using CRM tools for bookings and customer management (specific tools not named but similar to ServiceM8).
  • Experienced in route planning and schedule optimization for service efficiency.
Predictive Index Behavioral Profile - Individualist

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
Behavioral Summary

Geraldine is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


Employment History

CUSTOMER SERVICE PROFESSIONAL

Industry:

Insurance

Employment Period:

February 2020 to May 2022 (27 Months)

Duties and Responsibilities:

  • Coordinate with departments to resolve client claims. 
  • Provide necessary documents for life insurance claims. 
  • Review policies, address client inquiries, and assist. 
  • Verify completeness of received documents. 
  • Collaborate across teams to track insurance applications.

VIRTUAL ASSISTANT / Customer Service Representative

Industry:

Others

Employment Period:

May 2022 to May 2024 (24 Months)

Duties and Responsibilities:

  • Customer Service Lead 
  • Efficiently manage orders and deliveries. 
  • Coordinate with dispatch for special requests. 
  • Stay in touch with the fulfillment center regarding orders. 
  • Manage invoices and refunds for damaged items. 
  • Schedule home cleaning appointments.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2018 to February 2020 (20 Months)

Duties and Responsibilities:

  • Offer customer support for mobile plan inquiries.
  • Resolve billing disputes by reviewing phone history and policies.
  • Suggest data plans and phone options for better service.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2016 to May 2018 (20 Months)

Duties and Responsibilities:

  • Provide support to customers regarding their credit card account inquiries and assist with account maintenance. 
  • Present eligible customers with suitable financial products.

COACH

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to September 2016 (41 Months)

Duties and Responsibilities:

  • Manage a team comprising a minimum of at least 15 members.
  • Collaborating with them and senior management throughout the entire process, encompassing goal establishment, performance execution, and attainment of predefined metrics.

COMPLIANCE SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2008 to March 2013 (52 Months)

Duties and Responsibilities:

  • Prevent fraud through early detection. Recommend account blocking if it deviates from standards.
  • Identify reasons for account restriction and follow company policies and AML criteria. 
  • Monitor accounts not compliant with AML guidelines for potential blocking.
  • Input non-compliant KYC accounts into global wanted individuals database (e.g., FBI, Interpol, OFAC)

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing

Graduation Date:

November 3, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Critical Thinking, Communication Skills, Analytical Skills, Customer Support, Email Support, Email Handling, Inbound Sales, Outbound Sales, Booking Assistance,

INTERMEDIATE ★★

    Microsoft ExcelCanvaGoogle SheetsMicrosoft OfficeMS Teams

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17272637582
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz 2.69 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Geraldine

Candidate ID: 587080


ADVANCED

    Critical Thinking, Communication Skills, Analytical Skills, Customer Support...

INTERMEDIATE

    Microsoft Excel, Canva, Google Sheets, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

Geraldine has extensive experience in customer service, bookings, and team management. With over 15 years of customer service experience, including 4 years in remote roles, She has handled both inbound and outbound calls, managed client inquiries, and converted leads into sales. She previously worked in a related industry, scheduling bookings for home cleaning and laundry services, and has shown strong organizational skills in managing multiple bookings while avoiding scheduling conflicts.

She also held a team lead role, where she was responsible for overseeing performance, conducting call analysis, and creating action plans to address performance issues. Her responses indicate a methodical approach to resolving customer concerns, prioritizing active listening, validating customer feelings, and ensuring follow-ups to confirm resolution effectiveness.

Relevant Experience:
  • Handled 25+ inbound and 10–15 outbound calls daily for a home cleaning and laundry service provider.
  • Scheduled pick-ups and deliveries using CRM tools, balancing customer requests with route efficiency.
  • Increased conversion rates by introducing additional services based on customer needs.
  • Conducted call performance analysis and root cause analysis to enhance team efficiency.
  • Developed action plans to improve call handling and ensure quality customer service.
  • Skilled at diffusing difficult situations by validating customer concerns and providing effective resolutions.
  • Ensured follow-ups to confirm the success of resolutions, demonstrating accountability and reliability.
  • Proficient in using CRM tools for bookings and customer management (specific tools not named but similar to ServiceM8).
  • Experienced in route planning and schedule optimization for service efficiency.
Predictive Index Behavioral Profile - Individualist

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
Behavioral Summary

Geraldine is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


Employment History

CUSTOMER SERVICE PROFESSIONAL

Industry:

Insurance

Employment Period:

February 2020 to May 2022 (27 Months)

Duties and Responsibilities:

  • Coordinate with departments to resolve client claims. 
  • Provide necessary documents for life insurance claims. 
  • Review policies, address client inquiries, and assist. 
  • Verify completeness of received documents. 
  • Collaborate across teams to track insurance applications.

VIRTUAL ASSISTANT / Customer Service Representative

Industry:

Others

Employment Period:

May 2022 to May 2024 (24 Months)

Duties and Responsibilities:

  • Customer Service Lead 
  • Efficiently manage orders and deliveries. 
  • Coordinate with dispatch for special requests. 
  • Stay in touch with the fulfillment center regarding orders. 
  • Manage invoices and refunds for damaged items. 
  • Schedule home cleaning appointments.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2018 to February 2020 (20 Months)

Duties and Responsibilities:

  • Offer customer support for mobile plan inquiries.
  • Resolve billing disputes by reviewing phone history and policies.
  • Suggest data plans and phone options for better service.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2016 to May 2018 (20 Months)

Duties and Responsibilities:

  • Provide support to customers regarding their credit card account inquiries and assist with account maintenance. 
  • Present eligible customers with suitable financial products.

COACH

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to September 2016 (41 Months)

Duties and Responsibilities:

  • Manage a team comprising a minimum of at least 15 members.
  • Collaborating with them and senior management throughout the entire process, encompassing goal establishment, performance execution, and attainment of predefined metrics.

COMPLIANCE SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2008 to March 2013 (52 Months)

Duties and Responsibilities:

  • Prevent fraud through early detection. Recommend account blocking if it deviates from standards.
  • Identify reasons for account restriction and follow company policies and AML criteria. 
  • Monitor accounts not compliant with AML guidelines for potential blocking.
  • Input non-compliant KYC accounts into global wanted individuals database (e.g., FBI, Interpol, OFAC)

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing

Graduation Date:

November 3, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Critical Thinking, Communication Skills, Analytical Skills, Customer Support, Email Support, Email Handling, Inbound Sales, Outbound Sales, Booking Assistance,

INTERMEDIATE ★★

    Microsoft ExcelCanvaGoogle SheetsMicrosoft OfficeMS Teams

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17272637582
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz 2.69 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Minerva

Candidate ID: 586463


ADVANCED

    Salesforce CRM, CRM, Microsoft Office, Google Apps...

INTERMEDIATE

    Social Media Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Mira has over 6 years of experience in administrative support, team leadership, and customer service. Her extensive experience in managing teams, developing training programs, and handling customer inquiries makes her a strong candidate for roles in administration and team management. 

Areas of Work:
  • Administrative Support
  • Team Leadership
  • Training and Development
  • Customer Service
  • Sales and Lead Generation
Industries:
  • Telecommunications
  • Insurance
  • Legal Services
Career Highlights / Relevant Projects:
  • Team Leader (Comcast)
    • Led, motivated, and coached a team of appointment setters for financial advisers.
    • Delegated tasks effectively, prioritized workload, and set clear performance expectations.
    • Monitored team performance, providing constructive feedback, coaching, and development opportunities.
    • Audited calls to ensure adherence to client standards and managed the hiring process, training, and onboarding of agents.
  • Supervisor (Comcast)
    • Led and coached a team of employees, fostering a positive and productive work environment.
    • Monitored team performance, provided feedback, and conducted performance reviews.
    • Addressed employee concerns, resolved conflicts, and ensured adherence to company policies and safety regulations.
    • Identified opportunities for process improvement and implemented changes to enhance efficiency and productivity.
  • Product Specific Trainer (Comcast)
    • Developed and maintained comprehensive training programs for technical account features and best practices.
    • Delivered impactful training sessions through various instructional methods.
    • Tailored training content to diverse learning styles and evaluated trainee comprehension through assessments.
    • Collaborated with subject matter experts to ensure training program effectiveness.
  • Insurance Quotation Specialist (Remote) (Home and Auto Insurance)
    • Conducted thorough needs assessments to recommend appropriate home and auto insurance policies.
    • Prepared accurate and competitive quotes and processed applications for new and existing policies.
    • Answered client questions regarding coverage, billing, and claims, providing ongoing customer service and support.
  • Technical Service Representative (Hybrid) (Comcast)
    • Diagnosed and resolved a wide range of technical issues through phone, chat, or email support.
    • Provided clear instructions to guide customers through troubleshooting steps and maintained strong customer relationships.
    • Documented interactions and tracked service resolutions to ensure optimal customer experience.
  • Lead Generation Specialist (Remote) (Schedule an appointment for attorneys)
    • Performed outbound calls on leads to check for a variety of cases and scheduled appointments for attorneys.
    • Ensured data in CRM systems were correct.
Skill Proficiency + Tech / Software Proficiency:

Skills:

  • Social Media Management (Intermediate)
  • Salesforce CRM (Advanced)
  • CRM (Advanced)
  • Microsoft Office (Advanced)
  • Google Apps (Advanced)

Mira is a highly skilled administrative professional with robust expertise in managing teams, developing training programs, and providing excellent customer service. Her strong skills in CRM management, team leadership, and process improvement make her a valuable asset for any organization. Minerva has a proven track record of enhancing team performance and ensuring high standards of service, demonstrating exceptional ability in various roles.

Predictive Index Profile Summary:

Profile: Scholar

Mira's Scholar profile indicates that she excels in analytical thinking and possesses a deep knowledge in her field. As a Scholar, she brings a methodical and detail-oriented approach to her work, ensuring thoroughness and precision. Her ability to analyze complex situations and develop effective solutions makes her a strong candidate for roles that require critical thinking and expertise. Minerva's Scholar profile complements her extensive experience, positioning her as a valuable asset in any organization.


Employment History

LEAD GENERATION SPECIALIST REMOTE

Industry:

Law / Legal

Employment Period:

July 2024 to Present

Duties and Responsibilities:

  • Performing outbound call on leads to avail of a client- attorney matching program to check for variety of cases.
  • Schedule an appointment for attorneys. Ensuring data in CRM are correct.
  • TOOLS USED CRM, Salesforce, Pipedrive, Call tools, Aloware, EzLynx, Grasshopper, Ring Central, RingDNA, Five9, VICIDial G-suites, Calendly, Microsoft suites

TEAM LEADER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2024 to July 2024 (5 Months)

Duties and Responsibilities:

  • Lead, motivate, and coach a team of appointment setters for financial advisers, fostering a positive and productive work environment.
  • Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
  • Monitor team performance, providing constructive feedback, coaching, and development opportunities.
  • Auditing calls to see if it is following the call standard from the client.
  • Responsible for the hiring process, training and on boarding of each agents, equipping them before going live.

SUPERVISOR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to January 2024 (9 Months)

Duties and Responsibilities:

  • Lead, motivate, and coach a team of employees, fostering a positive and productive work environment.
  • Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
  • Monitor team performance, providing constructive feedback, coaching, and development opportunities.
  • Address employee concerns, resolve conflicts, and maintain a professional work environment.
  • Ensure adherence to company policies, procedures, and safety regulations.
  • Conduct performance reviews and recommend promotions or disciplinary actions as necessary.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.
  • Communicate effectively with team members, senior management, and other departments.

PRODUCT SPECIFIC TRAINER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2019 to April 2023 (41 Months)

Duties and Responsibilities:

  • Develop and maintain comprehensive training programs for Technical account features, functionalities, and best practices.
  • Deliver impactful training sessions, utilizing a variety of instructional methods including presentations, workshops, demonstrations, and hands-on activities.
  • Tailor training content to diverse learning styles and experience levels.
  • Evaluate trainee comprehension through assessments and provide ongoing coaching and support.
  • Stay up-to-date on product updates and industry trends, continuously refining training content.
  • Collaborate with subject matter experts and internal stakeholders to ensure training program effectiveness.

TECHNICAL SERVICE FRESPRESENTATIVE (HYBRID)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to November 2019 (13 Months)

Duties and Responsibilities:

  • Diagnose and resolve a wide range of technical issues through phone, chat, or email support.
  • Provide clear and concise instructions to guide customers through troubleshooting steps.
  • Utilize internal resources and knowledge base to identify solutions and escalate complex issues when necessary.
  • Maintain a positive and professional demeanor while fostering strong customer relationships.
  • Document interactions and track service resolutions to ensure optimal customer experience.
  • Stay up-to-date on the latest Xfinity products, features, and troubleshooting techniques.

INSURANCE QOUTATION SPECIALIST REMOTE

Industry:

Banking / Financial Services

Employment Period:

December 2023 to January 2023 (11 Months)

Duties and Responsibilities:

  • Conduct thorough needs assessments to understand client risks and recommend appropriate home and auto insurance policies.
  • Prepare accurate and competitive quotes tailored to individual client needs.
  • Process applications for new and existing policies, ensuring accuracy and adherence to company guidelines.
  • Answer client questions regarding coverage, billing, and claims.
  • Provide ongoing customer service and support, fostering positive relationships and ensuring client satisfaction. 

Education History

Field of Study:

Computer Science/Information Technology

Major:

INFORMATION AND TECHNOLOGY

Graduation Date:

March 26, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, CRM, Microsoft Office, Google Apps,

INTERMEDIATE ★★

    Social Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Minerva

Candidate ID: 586463


ADVANCED

    Salesforce CRM, CRM, Microsoft Office, Google Apps...

INTERMEDIATE

    Social Media Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Mira has over 6 years of experience in administrative support, team leadership, and customer service. Her extensive experience in managing teams, developing training programs, and handling customer inquiries makes her a strong candidate for roles in administration and team management. 

Areas of Work:
  • Administrative Support
  • Team Leadership
  • Training and Development
  • Customer Service
  • Sales and Lead Generation
Industries:
  • Telecommunications
  • Insurance
  • Legal Services
Career Highlights / Relevant Projects:
  • Team Leader (Comcast)
    • Led, motivated, and coached a team of appointment setters for financial advisers.
    • Delegated tasks effectively, prioritized workload, and set clear performance expectations.
    • Monitored team performance, providing constructive feedback, coaching, and development opportunities.
    • Audited calls to ensure adherence to client standards and managed the hiring process, training, and onboarding of agents.
  • Supervisor (Comcast)
    • Led and coached a team of employees, fostering a positive and productive work environment.
    • Monitored team performance, provided feedback, and conducted performance reviews.
    • Addressed employee concerns, resolved conflicts, and ensured adherence to company policies and safety regulations.
    • Identified opportunities for process improvement and implemented changes to enhance efficiency and productivity.
  • Product Specific Trainer (Comcast)
    • Developed and maintained comprehensive training programs for technical account features and best practices.
    • Delivered impactful training sessions through various instructional methods.
    • Tailored training content to diverse learning styles and evaluated trainee comprehension through assessments.
    • Collaborated with subject matter experts to ensure training program effectiveness.
  • Insurance Quotation Specialist (Remote) (Home and Auto Insurance)
    • Conducted thorough needs assessments to recommend appropriate home and auto insurance policies.
    • Prepared accurate and competitive quotes and processed applications for new and existing policies.
    • Answered client questions regarding coverage, billing, and claims, providing ongoing customer service and support.
  • Technical Service Representative (Hybrid) (Comcast)
    • Diagnosed and resolved a wide range of technical issues through phone, chat, or email support.
    • Provided clear instructions to guide customers through troubleshooting steps and maintained strong customer relationships.
    • Documented interactions and tracked service resolutions to ensure optimal customer experience.
  • Lead Generation Specialist (Remote) (Schedule an appointment for attorneys)
    • Performed outbound calls on leads to check for a variety of cases and scheduled appointments for attorneys.
    • Ensured data in CRM systems were correct.
Skill Proficiency + Tech / Software Proficiency:

Skills:

  • Social Media Management (Intermediate)
  • Salesforce CRM (Advanced)
  • CRM (Advanced)
  • Microsoft Office (Advanced)
  • Google Apps (Advanced)

Mira is a highly skilled administrative professional with robust expertise in managing teams, developing training programs, and providing excellent customer service. Her strong skills in CRM management, team leadership, and process improvement make her a valuable asset for any organization. Minerva has a proven track record of enhancing team performance and ensuring high standards of service, demonstrating exceptional ability in various roles.

Predictive Index Profile Summary:

Profile: Scholar

Mira's Scholar profile indicates that she excels in analytical thinking and possesses a deep knowledge in her field. As a Scholar, she brings a methodical and detail-oriented approach to her work, ensuring thoroughness and precision. Her ability to analyze complex situations and develop effective solutions makes her a strong candidate for roles that require critical thinking and expertise. Minerva's Scholar profile complements her extensive experience, positioning her as a valuable asset in any organization.


Employment History

LEAD GENERATION SPECIALIST REMOTE

Industry:

Law / Legal

Employment Period:

July 2024 to Present

Duties and Responsibilities:

  • Performing outbound call on leads to avail of a client- attorney matching program to check for variety of cases.
  • Schedule an appointment for attorneys. Ensuring data in CRM are correct.
  • TOOLS USED CRM, Salesforce, Pipedrive, Call tools, Aloware, EzLynx, Grasshopper, Ring Central, RingDNA, Five9, VICIDial G-suites, Calendly, Microsoft suites

TEAM LEADER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2024 to July 2024 (5 Months)

Duties and Responsibilities:

  • Lead, motivate, and coach a team of appointment setters for financial advisers, fostering a positive and productive work environment.
  • Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
  • Monitor team performance, providing constructive feedback, coaching, and development opportunities.
  • Auditing calls to see if it is following the call standard from the client.
  • Responsible for the hiring process, training and on boarding of each agents, equipping them before going live.

SUPERVISOR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to January 2024 (9 Months)

Duties and Responsibilities:

  • Lead, motivate, and coach a team of employees, fostering a positive and productive work environment.
  • Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
  • Monitor team performance, providing constructive feedback, coaching, and development opportunities.
  • Address employee concerns, resolve conflicts, and maintain a professional work environment.
  • Ensure adherence to company policies, procedures, and safety regulations.
  • Conduct performance reviews and recommend promotions or disciplinary actions as necessary.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.
  • Communicate effectively with team members, senior management, and other departments.

PRODUCT SPECIFIC TRAINER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2019 to April 2023 (41 Months)

Duties and Responsibilities:

  • Develop and maintain comprehensive training programs for Technical account features, functionalities, and best practices.
  • Deliver impactful training sessions, utilizing a variety of instructional methods including presentations, workshops, demonstrations, and hands-on activities.
  • Tailor training content to diverse learning styles and experience levels.
  • Evaluate trainee comprehension through assessments and provide ongoing coaching and support.
  • Stay up-to-date on product updates and industry trends, continuously refining training content.
  • Collaborate with subject matter experts and internal stakeholders to ensure training program effectiveness.

TECHNICAL SERVICE FRESPRESENTATIVE (HYBRID)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to November 2019 (13 Months)

Duties and Responsibilities:

  • Diagnose and resolve a wide range of technical issues through phone, chat, or email support.
  • Provide clear and concise instructions to guide customers through troubleshooting steps.
  • Utilize internal resources and knowledge base to identify solutions and escalate complex issues when necessary.
  • Maintain a positive and professional demeanor while fostering strong customer relationships.
  • Document interactions and track service resolutions to ensure optimal customer experience.
  • Stay up-to-date on the latest Xfinity products, features, and troubleshooting techniques.

INSURANCE QOUTATION SPECIALIST REMOTE

Industry:

Banking / Financial Services

Employment Period:

December 2023 to January 2023 (11 Months)

Duties and Responsibilities:

  • Conduct thorough needs assessments to understand client risks and recommend appropriate home and auto insurance policies.
  • Prepare accurate and competitive quotes tailored to individual client needs.
  • Process applications for new and existing policies, ensuring accuracy and adherence to company guidelines.
  • Answer client questions regarding coverage, billing, and claims.
  • Provide ongoing customer service and support, fostering positive relationships and ensuring client satisfaction. 

Education History

Field of Study:

Computer Science/Information Technology

Major:

INFORMATION AND TECHNOLOGY

Graduation Date:

March 26, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, CRM, Microsoft Office, Google Apps,

INTERMEDIATE ★★

    Social Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.28/hr

Precious

Candidate ID: 584888


ADVANCED

    Inbound Calls, Outbound Calling, Customer Service, Chat Support...

INTERMEDIATE

    English Language...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.28 per hour or $USD 717.93 per month

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

  • Precious Pearl brings over a decade of diverse experience spanning industries such as customer support, financial services, legal advocacy, fitness, and telecommunication.
  • Her breadth of expertise includes appointment setting, billing, legal documentation, and technical support. 
  • 10+ years of professional experience in dynamic customer-focused roles.
  • Skilled in managing complex client engagements, from disability advocacy to financial services, emphasizing compliance and accuracy.
  • Provided end-to-end case management in legal advocacy, handling SSA communications, and ensuring claimants' informed status.
  • Delivered seamless customer experiences in vehicle logistics, fitness tech support, and financial service inquiries.
  • Known for consistently meeting deadlines and maintaining quality in high-volume environments across various sectors.
  • Exceptional customer support and communication skills, demonstrated in handling chat, email, and phone queries effectively.
  • Proficient in using CRM and various digital communication tools, enhancing operational efficiency.
  • Strong organizational skills and time management, enabling the successful execution of multiple simultaneous tasks.
  • Expertise in technical troubleshooting, particularly in fitness software/hardware solutions.
  • Can start immediately.
Predictive Index Behavioral Profile - Guardian 

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Precious Pearl will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

Employment History

Customer Service Representative

Industry:

Others

Employment Period:

July 2014 to July 2019 (60 Months)

Duties and Responsibilities:

International Publishing Account (Appointment Setter)
  • Conduct outbound calls to promote and sell book bundles.
  • Present promotional offers to drive sales.
  • Collect and maintain accurate contact information for future campaigns.
  • Assess customer preferences and recommend appropriate book bundles. Schedule appointments or facilitate customer connections with sales representatives.
Money Transfer Account (Certified Money Transfer Expert):
  • Assist customers with sending and receiving money transfers.
  • Confirm transaction statuses and ensure funds are available for pick-up or delivery.
Rebate Processing Account (Customer Service Representative)
  • Verify rebate eligibility by reviewing customer documents.
  • Process and submit rebate applications accurately.
  • Track rebate statuses and address customer inquiries.
Telecommunication Account (Billing and Technical Specialist)
  • Provide detailed explanations of billing statements over the phone.
  • Resolve account issues efficiently for redirected subscribers.

Customer Service Representative

Industry:

Others

Employment Period:

July 2021 to April 2024 (33 Months)

Duties and Responsibilities:

Social Security Disability Advocacy Account:
  • Assess client eligibility for disability claims and gather necessary documentation. Schedule and follow up on appointments, keeping clients informed about claim status.
  • Coordinate with the SSA Office and medical providers for updates and information.
Car Auction Account:
  • Collect and confirm vehicle pickup details from customers.
  • Schedule and coordinate vehicle pickups, ensuring proper documentation.
Fitness Account
  • Handle membership and order inquiries via email and live chat.
  • Manage membership tasks (reactivation, cancellations, payments, updates).
  • Resolve member dissatisfaction and escalate issues when needed.
  • Address hardware/software issues with fitness devices.
Finance Services Account:
  • Respond to email and text inquiries from members promptly.
  • Process refunds, lift account suspensions, and notify members about overdraft limits.
  • Assess eligibility for overdraft privileges.

Education History

Field of Study:

Education/Teaching/Training

Major:

Elementary

Graduation Date:

May 14, 2011

Located In:

Philippines

License and Certification: :

License Teacher


Skills

ADVANCED ★★★

    Inbound Calls, Outbound Calling, Customer Service, Chat Support, Email Support,

INTERMEDIATE ★★

    English Language

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17028994021
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.28/hr

Precious

Candidate ID: 584888


ADVANCED

    Inbound Calls, Outbound Calling, Customer Service, Chat Support...

INTERMEDIATE

    English Language...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.28 per hour or $USD 717.93 per month

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

  • Precious Pearl brings over a decade of diverse experience spanning industries such as customer support, financial services, legal advocacy, fitness, and telecommunication.
  • Her breadth of expertise includes appointment setting, billing, legal documentation, and technical support. 
  • 10+ years of professional experience in dynamic customer-focused roles.
  • Skilled in managing complex client engagements, from disability advocacy to financial services, emphasizing compliance and accuracy.
  • Provided end-to-end case management in legal advocacy, handling SSA communications, and ensuring claimants' informed status.
  • Delivered seamless customer experiences in vehicle logistics, fitness tech support, and financial service inquiries.
  • Known for consistently meeting deadlines and maintaining quality in high-volume environments across various sectors.
  • Exceptional customer support and communication skills, demonstrated in handling chat, email, and phone queries effectively.
  • Proficient in using CRM and various digital communication tools, enhancing operational efficiency.
  • Strong organizational skills and time management, enabling the successful execution of multiple simultaneous tasks.
  • Expertise in technical troubleshooting, particularly in fitness software/hardware solutions.
  • Can start immediately.
Predictive Index Behavioral Profile - Guardian 

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Precious Pearl will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

Employment History

Customer Service Representative

Industry:

Others

Employment Period:

July 2014 to July 2019 (60 Months)

Duties and Responsibilities:

International Publishing Account (Appointment Setter)
  • Conduct outbound calls to promote and sell book bundles.
  • Present promotional offers to drive sales.
  • Collect and maintain accurate contact information for future campaigns.
  • Assess customer preferences and recommend appropriate book bundles. Schedule appointments or facilitate customer connections with sales representatives.
Money Transfer Account (Certified Money Transfer Expert):
  • Assist customers with sending and receiving money transfers.
  • Confirm transaction statuses and ensure funds are available for pick-up or delivery.
Rebate Processing Account (Customer Service Representative)
  • Verify rebate eligibility by reviewing customer documents.
  • Process and submit rebate applications accurately.
  • Track rebate statuses and address customer inquiries.
Telecommunication Account (Billing and Technical Specialist)
  • Provide detailed explanations of billing statements over the phone.
  • Resolve account issues efficiently for redirected subscribers.

Customer Service Representative

Industry:

Others

Employment Period:

July 2021 to April 2024 (33 Months)

Duties and Responsibilities:

Social Security Disability Advocacy Account:
  • Assess client eligibility for disability claims and gather necessary documentation. Schedule and follow up on appointments, keeping clients informed about claim status.
  • Coordinate with the SSA Office and medical providers for updates and information.
Car Auction Account:
  • Collect and confirm vehicle pickup details from customers.
  • Schedule and coordinate vehicle pickups, ensuring proper documentation.
Fitness Account
  • Handle membership and order inquiries via email and live chat.
  • Manage membership tasks (reactivation, cancellations, payments, updates).
  • Resolve member dissatisfaction and escalate issues when needed.
  • Address hardware/software issues with fitness devices.
Finance Services Account:
  • Respond to email and text inquiries from members promptly.
  • Process refunds, lift account suspensions, and notify members about overdraft limits.
  • Assess eligibility for overdraft privileges.

Education History

Field of Study:

Education/Teaching/Training

Major:

Elementary

Graduation Date:

May 14, 2011

Located In:

Philippines

License and Certification: :

License Teacher


Skills

ADVANCED ★★★

    Inbound Calls, Outbound Calling, Customer Service, Chat Support, Email Support,

INTERMEDIATE ★★

    English Language

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17028994021
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Ma.

Candidate ID: 584877


ADVANCED

    Organizational Skills, Email Support, Phone Support, Chat Support...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Louribeth (Lors) brings a solid track record in U.S. legal virtual assistance, specializing in document handling, medical records, and case management support. Her blend of legal admin and BPO background equips her with both precision and client service orientation. She has strong technical capabilities include database management, data entry, and legal correspondence. She's well-suited for any role that requires U.S. legal familiarity, administrative rigor, and client communication skills.

  • 3+ years as a Legal Virtual Assistant at a Law Firm in LA, California.
  • She has over 6 years combined experience in legal and case management support.
  • Tasks include preparing legal documents, retrieving and following up on medical and billing records, scheduling attorney meetings, and maintaining case files.
  • Has worked in client-facing roles both in legal and BPO settings, handling email, phone, and chat support.
  • Experience managing sensitive and confidential records.
  • Worked closely with U.S.-based attorneys and case managers.
  • Handled Social Security Disability (SSDI, SSI) applications and follow-ups with SSA.

Predictive Index Behavioral Profile - Operator

  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Ma. Louribeth C. has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Louribeth will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Legal Virtual Assistant

Industry:

Law / Legal

Employment Period:

January 2022 to March 2025 (37 Months)

Duties and Responsibilities:

  • Organizing Case Files: Maintain and organize case files for easy access.
  • Case Updates: Track case progress and deadlines, providing updates to case managers.
  • Preparing Case Summaries: Help prepare summaries of legal documents for case managers.
  • Case Preparation: Compile key case facts, medical records, and legal documents for case preparation.
  • Drafting Legal Documents: Assist in drafting routine legal documents (e.g., medical and billing record requests)
  • Reviewing Legal Documents: Ensure documents are accurate and properly formatted.
  • Retrieving Medical and Billing Documents: Contact medical providers to obtain necessary records.
  • Follow Up on Medical and Billing Requests: Ensure timely follow-up to avoid case delays.
  • Follow Up with Health Insurance Companies: Confirm lien statuses and resolve any issues with health insurance companies.
  • Confidentiality: Handle legal information and client data with confidentiality.
  • Compliance: Ensure tasks comply with laws, regulations, and firm policies.
  • Meetings and Appointments: Schedule meetings between attorneys and case managers.

Advocate Representative for a Social Security Disability Advocacy Group

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to January 2022 (27 Months)

Duties and Responsibilities:

  • Proactively contact potential claimants to assess their eligibility for SSDI and SSI benefits by asking detailed questions about their disability, medical history, and work history.
  • Receive calls from individuals seeking information or assistance with applying for SSDI and SSI benefits, providing them with clear guidance on the application process and eligibility requirements.
  • Responsible for informing claimants of their disability claim status.
  • Conducting follow-ups with the SSA Office to obtain the latest updates on disability claims.
  • Updating claimant's contact details accurately and timely.
  • Collecting and consolidating medical updates from the claimants.  Proactively communicating with claimants to request necessary information for the SSA office.
  • Sending emails promptly to the relevant department, particularly for hearing-level cases.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

January 3, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Organizational Skills, Email Support, Phone Support, Chat Support, Medical Records Research, Administrative Support, Office Administration, Communication Skills, Database Administration, Data Entry,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Ma.

Candidate ID: 584877


ADVANCED

    Organizational Skills, Email Support, Phone Support, Chat Support...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Louribeth (Lors) brings a solid track record in U.S. legal virtual assistance, specializing in document handling, medical records, and case management support. Her blend of legal admin and BPO background equips her with both precision and client service orientation. She has strong technical capabilities include database management, data entry, and legal correspondence. She's well-suited for any role that requires U.S. legal familiarity, administrative rigor, and client communication skills.

  • 3+ years as a Legal Virtual Assistant at a Law Firm in LA, California.
  • She has over 6 years combined experience in legal and case management support.
  • Tasks include preparing legal documents, retrieving and following up on medical and billing records, scheduling attorney meetings, and maintaining case files.
  • Has worked in client-facing roles both in legal and BPO settings, handling email, phone, and chat support.
  • Experience managing sensitive and confidential records.
  • Worked closely with U.S.-based attorneys and case managers.
  • Handled Social Security Disability (SSDI, SSI) applications and follow-ups with SSA.

Predictive Index Behavioral Profile - Operator

  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Ma. Louribeth C. has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Louribeth will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Legal Virtual Assistant

Industry:

Law / Legal

Employment Period:

January 2022 to March 2025 (37 Months)

Duties and Responsibilities:

  • Organizing Case Files: Maintain and organize case files for easy access.
  • Case Updates: Track case progress and deadlines, providing updates to case managers.
  • Preparing Case Summaries: Help prepare summaries of legal documents for case managers.
  • Case Preparation: Compile key case facts, medical records, and legal documents for case preparation.
  • Drafting Legal Documents: Assist in drafting routine legal documents (e.g., medical and billing record requests)
  • Reviewing Legal Documents: Ensure documents are accurate and properly formatted.
  • Retrieving Medical and Billing Documents: Contact medical providers to obtain necessary records.
  • Follow Up on Medical and Billing Requests: Ensure timely follow-up to avoid case delays.
  • Follow Up with Health Insurance Companies: Confirm lien statuses and resolve any issues with health insurance companies.
  • Confidentiality: Handle legal information and client data with confidentiality.
  • Compliance: Ensure tasks comply with laws, regulations, and firm policies.
  • Meetings and Appointments: Schedule meetings between attorneys and case managers.

Advocate Representative for a Social Security Disability Advocacy Group

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to January 2022 (27 Months)

Duties and Responsibilities:

  • Proactively contact potential claimants to assess their eligibility for SSDI and SSI benefits by asking detailed questions about their disability, medical history, and work history.
  • Receive calls from individuals seeking information or assistance with applying for SSDI and SSI benefits, providing them with clear guidance on the application process and eligibility requirements.
  • Responsible for informing claimants of their disability claim status.
  • Conducting follow-ups with the SSA Office to obtain the latest updates on disability claims.
  • Updating claimant's contact details accurately and timely.
  • Collecting and consolidating medical updates from the claimants.  Proactively communicating with claimants to request necessary information for the SSA office.
  • Sending emails promptly to the relevant department, particularly for hearing-level cases.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

January 3, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Organizational Skills, Email Support, Phone Support, Chat Support, Medical Records Research, Administrative Support, Office Administration, Communication Skills, Database Administration, Data Entry,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Ma

Candidate ID: 583838


ADVANCED

    Human Resource Management, Recruiting, Administrative Support, Administrative Skills...

INTERMEDIATE

    Canva, Social Media Management...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Monica has over 8 years of relevant work experience in HR and Recruitment. With her experience, she has honed her skills in managing end-to-end recruitment processes, developing effective recruitment strategies, and ensuring seamless collaboration with clients to evaluate candidate suitability. Her extensive experience in remote and freelance recruitment roles highlights her adaptability and proficiency in handling diverse recruitment challenges.
Work Experience
  • Experience in HR and recruitment includes but not limited to:
    • Relevant areas of work include sourcing
    • Screening Applicants
    • Coordinating interviews
    • Negotiating offers
    • ATS utilization
    • Market Research
    • End-to-End Recruitment
  • Worked in various industries including gaming, retail, and consultancy.
  • Experienced in using recruitment and project management tools:
    • LinkedIn
    • Facebook
    • Indeed
    • Monster
    • Recruit ‘Em
    • Xray Recruit
    • RecruiterFlow
    • Trello
    • Asana
    • ClickUp
    • Clockify.
Skill Proficiency + Tech / Software Proficiency:
  • Proficient in recruitment and HR tasks, including sourcing, screening, and interviewing candidates.
  • Skilled in using ATS and recruitment software such as RecruiterFlow, SmartRecruiters, Podio, Jobvite, and Zoho Recruit.
  • Experienced with project management tools like Trello, Asana, ClickUp, and Clockify, enhancing her ability to manage recruitment projects efficiently.
  • Extensive use of Google and MS applications, as well as communication tools like Zoom, Skype, WhatsApp, Viber, Telegram, Slack, and MS Teams.

Monica is available anytime for Full-time opportunities.
Predictive Index Reference Profile - Persuader

 

Employment History

Recruitment Specialist

Industry:

Human Resources Management / Consulting

Employment Period:

November 2022 to July 2024 (20 Months)

Duties and Responsibilities:

  • Utilized various sourcing channels (job boards, social media, networking, and referrals) to attract a diverse pool of qualified candidates.
  • Developed and implemented effective recruitment strategies to reach potential candidates.
  • Reviewed resumes and applications, conducted video interviews, and assessed candidates’ qualifications, skills, and experience.
  • Collaborated with offshore clients to evaluate candidates’ skills and cultural fit.
  • Maintained accurate and up-to-date candidate records in the applicant tracking system (ATS) or recruitment software.
  • Tracked candidate progress throughout the recruitment process, including interview feedback, assessment results, and communication history.

Freelance Recruitment Consultant

Industry:

Human Resources Management / Consulting

Employment Period:

October 2022 to December 2023 (13 Months)

Duties and Responsibilities:

  • Conducted end-to-end recruiting processes, including sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance for a portfolio of high-priority requisitions.
  • Supported various clients, both technical and non-technical.
  • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
  • Attended requisition calls with the client’s Hiring Manager to fully understand job requirements and ensure clear communication to candidates.
  • Coordinated with line managers to schedule qualified candidates for interviews.

Senior Recruitment Consultant

Industry:

Human Resources Management / Consulting

Employment Period:

August 2021 to October 2022 (13 Months)

Duties and Responsibilities:

  • Team Leadership and Support:

    • Acted as the team lead, assisting fellow recruitment consultants with their account-related concerns.
    • Formulated and planned effective recruitment strategies to place candidates successfully.
  • Recruitment Process:

    • Assisted in end-to-end recruiting processes (sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance) for high-priority requisitions.
    • Supported various clients, both technical and non-technical.
    • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
  • Market Research and Communication:

    • Conducted market research to understand talent availability, competitive compensation packages, and recruitment strategies used by other organizations.
    • Attended requisition calls with client Hiring Managers to fully understand job requirements and ensure clear communication to candidates.
    • Coordinated with line managers to schedule qualified candidates for interviews.
  • Tools and Software Proficiency:

    • Administered Applicant Tracking Systems (ATS), updating applicant status accurately and timely.
    • Utilized Boolean key strings and skill-set sourcing techniques.
    • Extensively used MS Office tools (Outlook, Excel, Word), MS Teams, Google Meets, and other web and video conferencing platforms (Viber, Skype).

Independent Contractor HR Consultant

Industry:

Human Resources Management / Consulting

Employment Period:

February 2018 to August 2022 (54 Months)

Duties and Responsibilities:

  • Overseeing the HR Department in timekeeping, payroll, recruitment, and employee engagement.
  • Handling all HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
  • Resolving issues related to delivery riders, drivers, and warehouse personnel.

HR Recruitment Assistant

Industry:

Human Resources Management / Consulting

Employment Period:

October 2018 to February 2020 (16 Months)

Duties and Responsibilities:

  • Orchestrated end-to-end recruitment processes:
    • including candidate screening
    • initial interviews
    • candidate endorsement
    • ATS updates
    • creation of candidate profiles for client submission
  • Other admin duties:
    • Resolved issues related to delivery
      • Riders, drivers, and warehouse personnel.

HR Associate

Industry:

Entertainment / Media

Employment Period:

September 2017 to January 2018 (4 Months)

Duties and Responsibilities:

  • Assisted our HR Director with various HR tasks.
  • Acted as the company’s Technical Recruiter, handling IT, web design, and web development openings.
  • Actively participated in and served as the main point person for the company’s Employee Engagement initiatives.

HR Officer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

February 2016 to July 2017 (17 Months)

Duties and Responsibilities:

  • Handled various HR tasks, including recruitment & selection (both local and expat), learning & development, timekeeping, compensation & benefits, and employee & labor relations.
  • Reported directly to our HR Director.
  • Managed expat employees’ staff houses and facilitated the processing of their respective visas.
  • Coordinated flight bookings for employees and management, along with hotel reservations.

HR Officer

Industry:

Retail / Merchandise

Employment Period:

August 2015 to January 2016 (5 Months)

Duties and Responsibilities:

Handled all HR tasks such as:
  • recruitment & selection
  • learning & development
  • timekeeping
  • compensation & benefits
  • employee & labor relations

HR Officer/Executive Assistant

Industry:

Grooming / Beauty / Fitness

Employment Period:

June 2014 to July 2015 (12 Months)

Duties and Responsibilities:

  • Handled various HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
  • Reported directly to the HR Head/Director.
  • Acted as the HR Director’s Executive Assistant.
  • Managed four branches of the salon brand, overseeing personnel schedules.
  • Responsible for training schedules and creative demos for the salon’s carried brands.
  • Filled in as the salon receptionist when the branch manager was unavailable.

And here are the tools you’ve used:

  • Job Platforms: LinkedIn, Facebook, Indeed, Monster, Jobstreet
  • Sourcing Extensions: Recruit 'Em, Xray Recruit, RecruiterFlow, Boolean, Kendo
  • Applicant Tracking Systems (ATS): RecruiterFlow, SmartRecruiters, Podio, Jobvite, Zoho Recruit
  • Project Management/Time Tracker Tools: Trello, Asana, ClickUp, Webwork, Clockify, Jibble, Calendly, Worksnaps, MS Bookings
  • Communication Apps: Zoom, LINE, Skype, WhatsApp, Viber, Telegram, Slack, MS Teams, Outlook, ChatGPT, Bard, Trumpet

Education History

Field of Study:

Mass Communications

Major:

Mass Communication

Graduation Date:

March 1, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Human Resource Management, Recruiting, Administrative Support, Administrative Skills,

INTERMEDIATE ★★

    CanvaSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16526012196
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Ma

Candidate ID: 583838


ADVANCED

    Human Resource Management, Recruiting, Administrative Support, Administrative Skills...

INTERMEDIATE

    Canva, Social Media Management...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Monica has over 8 years of relevant work experience in HR and Recruitment. With her experience, she has honed her skills in managing end-to-end recruitment processes, developing effective recruitment strategies, and ensuring seamless collaboration with clients to evaluate candidate suitability. Her extensive experience in remote and freelance recruitment roles highlights her adaptability and proficiency in handling diverse recruitment challenges.
Work Experience
  • Experience in HR and recruitment includes but not limited to:
    • Relevant areas of work include sourcing
    • Screening Applicants
    • Coordinating interviews
    • Negotiating offers
    • ATS utilization
    • Market Research
    • End-to-End Recruitment
  • Worked in various industries including gaming, retail, and consultancy.
  • Experienced in using recruitment and project management tools:
    • LinkedIn
    • Facebook
    • Indeed
    • Monster
    • Recruit ‘Em
    • Xray Recruit
    • RecruiterFlow
    • Trello
    • Asana
    • ClickUp
    • Clockify.
Skill Proficiency + Tech / Software Proficiency:
  • Proficient in recruitment and HR tasks, including sourcing, screening, and interviewing candidates.
  • Skilled in using ATS and recruitment software such as RecruiterFlow, SmartRecruiters, Podio, Jobvite, and Zoho Recruit.
  • Experienced with project management tools like Trello, Asana, ClickUp, and Clockify, enhancing her ability to manage recruitment projects efficiently.
  • Extensive use of Google and MS applications, as well as communication tools like Zoom, Skype, WhatsApp, Viber, Telegram, Slack, and MS Teams.

Monica is available anytime for Full-time opportunities.
Predictive Index Reference Profile - Persuader

 

Employment History

Recruitment Specialist

Industry:

Human Resources Management / Consulting

Employment Period:

November 2022 to July 2024 (20 Months)

Duties and Responsibilities:

  • Utilized various sourcing channels (job boards, social media, networking, and referrals) to attract a diverse pool of qualified candidates.
  • Developed and implemented effective recruitment strategies to reach potential candidates.
  • Reviewed resumes and applications, conducted video interviews, and assessed candidates’ qualifications, skills, and experience.
  • Collaborated with offshore clients to evaluate candidates’ skills and cultural fit.
  • Maintained accurate and up-to-date candidate records in the applicant tracking system (ATS) or recruitment software.
  • Tracked candidate progress throughout the recruitment process, including interview feedback, assessment results, and communication history.

Freelance Recruitment Consultant

Industry:

Human Resources Management / Consulting

Employment Period:

October 2022 to December 2023 (13 Months)

Duties and Responsibilities:

  • Conducted end-to-end recruiting processes, including sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance for a portfolio of high-priority requisitions.
  • Supported various clients, both technical and non-technical.
  • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
  • Attended requisition calls with the client’s Hiring Manager to fully understand job requirements and ensure clear communication to candidates.
  • Coordinated with line managers to schedule qualified candidates for interviews.

Senior Recruitment Consultant

Industry:

Human Resources Management / Consulting

Employment Period:

August 2021 to October 2022 (13 Months)

Duties and Responsibilities:

  • Team Leadership and Support:

    • Acted as the team lead, assisting fellow recruitment consultants with their account-related concerns.
    • Formulated and planned effective recruitment strategies to place candidates successfully.
  • Recruitment Process:

    • Assisted in end-to-end recruiting processes (sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance) for high-priority requisitions.
    • Supported various clients, both technical and non-technical.
    • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
  • Market Research and Communication:

    • Conducted market research to understand talent availability, competitive compensation packages, and recruitment strategies used by other organizations.
    • Attended requisition calls with client Hiring Managers to fully understand job requirements and ensure clear communication to candidates.
    • Coordinated with line managers to schedule qualified candidates for interviews.
  • Tools and Software Proficiency:

    • Administered Applicant Tracking Systems (ATS), updating applicant status accurately and timely.
    • Utilized Boolean key strings and skill-set sourcing techniques.
    • Extensively used MS Office tools (Outlook, Excel, Word), MS Teams, Google Meets, and other web and video conferencing platforms (Viber, Skype).

Independent Contractor HR Consultant

Industry:

Human Resources Management / Consulting

Employment Period:

February 2018 to August 2022 (54 Months)

Duties and Responsibilities:

  • Overseeing the HR Department in timekeeping, payroll, recruitment, and employee engagement.
  • Handling all HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
  • Resolving issues related to delivery riders, drivers, and warehouse personnel.

HR Recruitment Assistant

Industry:

Human Resources Management / Consulting

Employment Period:

October 2018 to February 2020 (16 Months)

Duties and Responsibilities:

  • Orchestrated end-to-end recruitment processes:
    • including candidate screening
    • initial interviews
    • candidate endorsement
    • ATS updates
    • creation of candidate profiles for client submission
  • Other admin duties:
    • Resolved issues related to delivery
      • Riders, drivers, and warehouse personnel.

HR Associate

Industry:

Entertainment / Media

Employment Period:

September 2017 to January 2018 (4 Months)

Duties and Responsibilities:

  • Assisted our HR Director with various HR tasks.
  • Acted as the company’s Technical Recruiter, handling IT, web design, and web development openings.
  • Actively participated in and served as the main point person for the company’s Employee Engagement initiatives.

HR Officer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

February 2016 to July 2017 (17 Months)

Duties and Responsibilities:

  • Handled various HR tasks, including recruitment & selection (both local and expat), learning & development, timekeeping, compensation & benefits, and employee & labor relations.
  • Reported directly to our HR Director.
  • Managed expat employees’ staff houses and facilitated the processing of their respective visas.
  • Coordinated flight bookings for employees and management, along with hotel reservations.

HR Officer

Industry:

Retail / Merchandise

Employment Period:

August 2015 to January 2016 (5 Months)

Duties and Responsibilities:

Handled all HR tasks such as:
  • recruitment & selection
  • learning & development
  • timekeeping
  • compensation & benefits
  • employee & labor relations

HR Officer/Executive Assistant

Industry:

Grooming / Beauty / Fitness

Employment Period:

June 2014 to July 2015 (12 Months)

Duties and Responsibilities:

  • Handled various HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
  • Reported directly to the HR Head/Director.
  • Acted as the HR Director’s Executive Assistant.
  • Managed four branches of the salon brand, overseeing personnel schedules.
  • Responsible for training schedules and creative demos for the salon’s carried brands.
  • Filled in as the salon receptionist when the branch manager was unavailable.

And here are the tools you’ve used:

  • Job Platforms: LinkedIn, Facebook, Indeed, Monster, Jobstreet
  • Sourcing Extensions: Recruit 'Em, Xray Recruit, RecruiterFlow, Boolean, Kendo
  • Applicant Tracking Systems (ATS): RecruiterFlow, SmartRecruiters, Podio, Jobvite, Zoho Recruit
  • Project Management/Time Tracker Tools: Trello, Asana, ClickUp, Webwork, Clockify, Jibble, Calendly, Worksnaps, MS Bookings
  • Communication Apps: Zoom, LINE, Skype, WhatsApp, Viber, Telegram, Slack, MS Teams, Outlook, ChatGPT, Bard, Trumpet

Education History

Field of Study:

Mass Communications

Major:

Mass Communication

Graduation Date:

March 1, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Human Resource Management, Recruiting, Administrative Support, Administrative Skills,

INTERMEDIATE ★★

    CanvaSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16526012196
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Jose

Candidate ID: 573215


ADVANCED

    B2B Calling, Outbound Appointment Setting, Outbound Sales, Inbound Calls...

INTERMEDIATE

    Salesforce CRM, Technical Support, Smartphone Technical Support, Tele Sales...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Jari brings over a decade of well-rounded experience in customer-facing roles within the business process outsourcing (BPO), telecommunications, and tech support industries. His most recent experience includes a freelance SDR role in the consulting industry, where he handled lead generation, prospecting, and appointment setting. Prior to that, he held a long-term position as a Sales Account Executive in the telecommunications sector, where he was responsible for end-to-end sales cycle management, client consultation, and strategic sales execution. Notably, he led a high-impact project focused on accelerating sales conversions through a one-call close approach.

He has the ability to handle different communication channels to ensure generating quality leads and prospects and he's skilled in Sales and Support to achieve the best interest of Company and Client.

He was a B2B Sales Account Executive in RingCentral for 5 years where he's responsible for:

  • selling and managing a complete range of RingCentral products and services

  • implementing of sales strategy though comprehensive understanding of the sales process and development of consultative selling skills

  • lead identification, qualification and sales pipeline management

  • management of sales life cycle from lead generation to close

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors: 

  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.

  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary:

Jari is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

 

  • He has thirteen years of progressive experience in Sales, B2B Account Management, and Customer Support.
  • He has the ability to handle different communication channels to ensure generating quality leads and prospects and he's skilled in Sales and Support to achieve the best interest of Company and Client.
  • He was a Sales Account Executive in RingCentral for 5 years where he's responsible for:
    • selling and managing a complete range of RingCentral products and services
    • implementing of sales strategy though comprehensive understanding of the sales process and development of consultative selling skills
    • lead identification, qualification and sales pipeline management
    • management of sales life cycle from lead generation to close

Employment History

Appointment Setter/Sales

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2011 to May 2012 (6 Months)

Duties and Responsibilities:

  • Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services

Customer Service Representative

Industry:

Banking / Financial Services

Employment Period:

May 2012 to May 2013 (12 Months)

Duties and Responsibilities:

  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service, and delivery concerns.

Technical Support Advisor

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2017 to November 2017 (6 Months)

Duties and Responsibilities:

  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved issues with Apple devices, service, and troubleshooting concerns

Sales Account Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to June 2024 (66 Months)

Duties and Responsibilities:

  • Responsible for selling and managing a complete range of RingCentral products and services.
  • Implementation of sales strategy through a comprehensive understanding of the sales process and developing consultative selling skills.
  • Lead identification, qualification, and sales pipeline management.
  • Manage sales life cycle from lead generation to close.
  • Contribute to the highest levels of prospect and customer service satisfaction.
  • Spearheaded the successful project: Digital Sales Accelerator, focusing on one-call close deals.
  • Worked on providing implementation and maintenance support
  • Worked with sales teams to help package, price, and optimize large transactions

Freelancer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to February 2025 (13 Months)

Duties and Responsibilities:

  • Worked as SDR for Opex Advisors (cold calling, appointment setter)
  • Lead identification and qualification.
  • Prospecting, nurturing leads, and appointment setting.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Engineering and Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2B Calling, Outbound Appointment Setting, Outbound Sales, Inbound Calls, Inbound Sales,

INTERMEDIATE ★★

    Salesforce CRMTechnical SupportSmartphone Technical SupportTele SalesLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Jose

Candidate ID: 573215


ADVANCED

    B2B Calling, Outbound Appointment Setting, Outbound Sales, Inbound Calls...

INTERMEDIATE

    Salesforce CRM, Technical Support, Smartphone Technical Support, Tele Sales...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Jari brings over a decade of well-rounded experience in customer-facing roles within the business process outsourcing (BPO), telecommunications, and tech support industries. His most recent experience includes a freelance SDR role in the consulting industry, where he handled lead generation, prospecting, and appointment setting. Prior to that, he held a long-term position as a Sales Account Executive in the telecommunications sector, where he was responsible for end-to-end sales cycle management, client consultation, and strategic sales execution. Notably, he led a high-impact project focused on accelerating sales conversions through a one-call close approach.

He has the ability to handle different communication channels to ensure generating quality leads and prospects and he's skilled in Sales and Support to achieve the best interest of Company and Client.

He was a B2B Sales Account Executive in RingCentral for 5 years where he's responsible for:

  • selling and managing a complete range of RingCentral products and services

  • implementing of sales strategy though comprehensive understanding of the sales process and development of consultative selling skills

  • lead identification, qualification and sales pipeline management

  • management of sales life cycle from lead generation to close

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors: 

  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.

  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary:

Jari is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

 

  • He has thirteen years of progressive experience in Sales, B2B Account Management, and Customer Support.
  • He has the ability to handle different communication channels to ensure generating quality leads and prospects and he's skilled in Sales and Support to achieve the best interest of Company and Client.
  • He was a Sales Account Executive in RingCentral for 5 years where he's responsible for:
    • selling and managing a complete range of RingCentral products and services
    • implementing of sales strategy though comprehensive understanding of the sales process and development of consultative selling skills
    • lead identification, qualification and sales pipeline management
    • management of sales life cycle from lead generation to close

Employment History

Appointment Setter/Sales

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2011 to May 2012 (6 Months)

Duties and Responsibilities:

  • Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services

Customer Service Representative

Industry:

Banking / Financial Services

Employment Period:

May 2012 to May 2013 (12 Months)

Duties and Responsibilities:

  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service, and delivery concerns.

Technical Support Advisor

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2017 to November 2017 (6 Months)

Duties and Responsibilities:

  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved issues with Apple devices, service, and troubleshooting concerns

Sales Account Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to June 2024 (66 Months)

Duties and Responsibilities:

  • Responsible for selling and managing a complete range of RingCentral products and services.
  • Implementation of sales strategy through a comprehensive understanding of the sales process and developing consultative selling skills.
  • Lead identification, qualification, and sales pipeline management.
  • Manage sales life cycle from lead generation to close.
  • Contribute to the highest levels of prospect and customer service satisfaction.
  • Spearheaded the successful project: Digital Sales Accelerator, focusing on one-call close deals.
  • Worked on providing implementation and maintenance support
  • Worked with sales teams to help package, price, and optimize large transactions

Freelancer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to February 2025 (13 Months)

Duties and Responsibilities:

  • Worked as SDR for Opex Advisors (cold calling, appointment setter)
  • Lead identification and qualification.
  • Prospecting, nurturing leads, and appointment setting.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Engineering and Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2B Calling, Outbound Appointment Setting, Outbound Sales, Inbound Calls, Inbound Sales,

INTERMEDIATE ★★

    Salesforce CRMTechnical SupportSmartphone Technical SupportTele SalesLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Charmine

Candidate ID: 572002


ADVANCED

    Material Cost Estimation, Quantity Surveying, PlanSwift...

INTERMEDIATE

    Bluebeam Software, ArchiCad, Microsoft Dynamics 365 Business Central...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Charmine is a highly skilled professional with extensive experience in cost estimation, quantity surveying, and project management. With a solid background in the construction and engineering industries, Charmine has worked on various projects across Australia, ensuring accurate cost estimates, detailed quantity takeoffs, and effective coordination with stakeholders. Her expertise in using software tools like Bluebeam, ArchiCad, and PlanSwift further enhances her ability to deliver precise and reliable project estimates.

Areas of Work:
  • Cost Estimation
  • Quantity Surveying
  • Project Management
  • Material Cost Estimation
  • Contractor Accreditation
Industries:
  • Construction
  • Engineering
Career Highlights / Relevant Projects:
  • Cost Estimator 2 (Wisdom Homes Sydney Home Builder, June 2023 - April 2024)

    • Liaised with consultants, pre-site and on-site coordinators, and drafting personnel to ensure consistency in documents.
    • Performed detailed cost estimates, ensuring cost projections were within the projected margin.
    • Managed margin declarations, budget approvals, and the release of jobs to sites, including raising purchase orders and approving necessary expenditures.
    • Coordinated with the Sydney office regarding estimation updates, supplier price increases, site issues, and other related matters.
  • Quantity Surveyor 2 (101 Residential Homes Perth Home Builder, August 2021 - June 2023)

    • Worked closely with prestart and drafting teams to maintain document consistency.
    • Performed detailed cost estimates, ensuring budget adherence within contract terms.
    • Supervised junior quantity surveyors' takeoffs and provided revisions to quantities and costs due to variations or supplier changes.
    • Coordinated with the Perth office for any corrections, clarifications, or ambiguities related to project documentation.
  • Estimator (Consolidated Energy, July 2019 - August 2021)

    • Provided detailed takeoff estimates with visual diagrams for insulation projects across Australia (WA, NSW, Victoria, ACT, QLD).
    • Analyzed drawings, specifications, and other requirements to prepare comprehensive cost estimates.
    • Ensured estimates complied with Basix and Nathers regulations.
    • Gained exposure and training in cost estimation for projects from Allcastle Homes - Sydney and BGC Residential - WA.
  • Accreditation of Contractor's/Consultant (Realcognita, September 2018 - September 2018)

    • Engaged in the accreditation process for contractors and consultants.
Skill Proficiency + Tech / Software Proficiency:

Skills:

  • Material Cost Estimation (Advanced)
  • Quantity Surveying (Advanced)
  • PlanSwift (Advanced)
  • Bluebeam Software (Intermediate)
  • ArchiCad (Intermediate)
  • Microsoft Dynamics 365 Business Central (Intermediate)

Charmine is a highly experienced cost estimator and quantity surveyor with a strong focus on delivering accurate project estimates and managing construction-related documentation. Her proficiency in advanced estimation techniques and her experience with industry-standard software make her a valuable asset in the engineering and construction sectors. Charmine's ability to coordinate effectively with multiple stakeholders, coupled with her technical expertise, ensures the successful completion of projects within budget and on time.


Employment History

Cost Estimator 2

Industry:

Construction / Building / Engineering

Employment Period:

May 2023 to April 2024 (10 Months)

Duties and Responsibilities:

  • Liaise with Consultants, Pre-site and On-site Coordinators, Drafting, and relevant personnel to ensure consistency in the document
  • Perform detailed cost estimate and ensure that cost projection will be within the projected margin.
  • Responsible for margin declaration and locking in of budget once the estimated cost has been approved.
  • Responsible for releasing of job to site that includes raising of Purchase Orders and approval of necessary expenditures that is outside the projected margin.
  • Responsible for any estimating issues that will arise after job release, including but not limited to the revision of quantities and cost due to variations, change in suppliers, answers to queries.
  •  Proper coordination with the Sydney office regarding any estimation updates/changes, supplier price increase, site issues, or ambiguities to the job and any related documents thereto.

Quantity Surveyor 2

Industry:

Construction / Building / Engineering

Employment Period:

July 2021 to May 2023 (22 Months)

Duties and Responsibilities:

  • Liaise with Prestart, Drafting, and relevant personnel to ensure document consistency.
  • Perform detailed cost estimate and ensure that cost projection will be within the contract budget.
  • Checking of junior quantity surveyors' takeoff prior sending to Perth.
  • Responsible for any revision to quantities and cost due to variations, change in suppliers, answers to queries, if will be requested by Perth office.
  • Proper coordination with the Perth office regarding any hitlist, corrections, clarification or ambiguities to the job and any related documents thereto.

Estimator

Industry:

Construction / Building / Engineering

Employment Period:

June 2019 to August 2021 (25 Months)

Duties and Responsibilities:

  • Provide detailed takeoff estimates with visual diagram for wall, floor and ceiling insulation incl building wraps of residential and commercial projects to Australian clients (WA, NSW, Victoria, ACT, QLD)
  • Analyze drawing, specification, and other requirements in preparation for comprehensive cost estimate
  • Ensure that estimate comply with the Basix and Nathers
  • Had been exposed to and trained in the cost estimation of projects from Allcastle Homes - Sydney and BGC Residential - WA.

Resident Engineer

Industry:

Construction / Building / Engineering

Employment Period:

March 2018 to August 2018 (5 Months)

Duties and Responsibilities:

  • Conduct inspection on site to ensure all work is complying with the approved drawings and schedule
  • Coordinate site works and design issues to project manager, and/or project’s consultant s and owner
  • Evaluate/Reconcile assigned contractor and owner supplied materials (OSM) supplier billing
  • Estimate materials/equipment for deductive and additive works reconciliation with contractor prior to issuance of change order

Contractors/Consultant

Industry:

Construction / Building / Engineering

Employment Period:

July 2019 to August 2021 (25 Months)

Duties and Responsibilities:

  • Provide detailed takeoff es mates with visual diagram for insula on to Australian clients (WA, NSW, Material Engineer 1 Passer Victoria, ACT, QLD)
  • Analyze drawing, specifica on, and other requirements in prepara on for comprehensive cost es mate
  • Ensure that es mate comply with the Basix and Nathers Board Examination Passer
  • Had been exposed to and trained in the cost es ma on of projects from Allcastle Homes - Sydney and BGC Residen al - WA.

Contractors/Consultant

Industry:

Employment Period:

July 2019 to August 2021 (25 Months)

Duties and Responsibilities:

(formerly B&S Design Services) 5F Avecshares Centre, BGC, Taguig City Accreditation of Es mator July 2019 - August 2021 Contractor's/Consultant' s • Provide detailed takeoff es mates with visual diagram for insula on to Australian clients (WA, NSW, Material Engineer 1 Passer Victoria, ACT, QLD) • Analyze drawing, specifica on, and other requirements in prepara on for comprehensive cost es mate • June 2019 Master Plumbers • Ensure that es mate comply with the Basix and Nathers Board Examination Passer • Had been exposed to and trained in the cost es ma on of projects from Allcastle Homes - Sydney and BGC Residen al - WA. RM Cabanela CMC 210 Grace Bldg, Ortigas Ave, Greenhills, San Juan City

Surveyor

Industry:

Property / Real Estate

Employment Period:

August 2021 to June 2023 (22 Months)

Duties and Responsibilities:

  • Liaise with Prestart, Drawing, and relevant personnel to ensure document consistency.
  • Provide detailed cos ng analyzation and quantity take off
  • Checking of junior quantity surveyors' takeoff prior to the locking of budget and creation of Purchase Orders.
ACHIEVEMENT:
  • Responsible for any revision to quantities and cost due to variations, change in suppliers, answers to queries, if will be requested by Perth office.
  • November 2017 Civil
  • Proper coordintion with the Perth office regarding any hitlist, corrections, clarification or ambiguities
  • Engineering Board to the job and any related documents thereto. Examination Passer

Surveyor

Industry:

Employment Period:

August 2021 to June 2023 (22 Months)

Duties and Responsibilities:

August 2021 - June 2023 • Liaise with Prestart, Dra ing, and relevant personnels to ensure document consistency. • Provide detailed cos ng analyza on and quan ty take off • Checking of junior quan ty surveyors' takeoff prior to the locking of budget and crea on of Purchase Orders. ACHIEVEMENT: • Responsible for any revision to quan es and cost due to varia ons, change in suppliers, answers to queries, if will be requested by Perth office. • November 2017 Civil • Proper coordina on with the Perth office regarding any hitlist, correc ons, clarifica on or ambigui es Engineering Board to the job and any related documents thereto. Examination Passer

Cost Estimator 2 – Wisdom Homes (Sydney Home Builder)

Industry:

Property / Real Estate

Employment Period:

June 2023 to February 2024 (8 Months)

Duties and Responsibilities:

  • Liaise with Consultants, Pre-site and On-site Coordinators, Drawing, and relevant personnel to ensure Design Coordinates Inc. consistency in the documents. 
  • Perform detailed takeoff es mates and accurate cost projection SM Sta Rosa BPO Project
  •  Attends to the Supervisor/supplier queries and raise additional orders or amend if necessary. Sta. Rosa City, Laguna
  • Responsible for releasing of job to site that includes raising of Purchase Orders and approval of necessary expenditures that is outside the projected margin. August-November 2016
  • Responsible for any es ma ng issues that will arise a er job release, including but not limited to the revision of quantities and cost due to variations, change in suppliers, answers to queries.: • Proper coordination with the Sydney office regarding any es ma on updates/changes, supplier price increase, site issues, or ambiguities to the job and any related documents thereto. 

Industry:

Employment Period:

June 2023 to February 2024 (8 Months)

Duties and Responsibilities:

Liaise with Consultants, Pre-site and On-site Coordinators, Dra ing, and relevant personnels to ensure Design Coordinates Inc. consistency in the documents. • Perform detailed takeoff es mates and accurate cost projec on. SM Sta Rosa BPO Project • A ends to the Supervisor/supplier queries and raise addi onal orders or amend if necessary. Sta. Rosa City, Laguna • Responsible for releasing of job to site that includes raising of Purchase Orders and approval of necessary expenditures that is outside the projected margin. August-November 2016 • Responsible for any es ma ng issues that will arise a er job release, including but not limited to the revision of quan es and cost due to varia ons, change in suppliers, answers to queries. PERSONAL DETAILS: • Proper coordina on with the Sydney office regarding any es ma on updates/changes, supplier price Date of Birth: August 25, 1995 increase, site issues, or ambigui es to the job and any related documents thereto. Civil Status: Single

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

June 8, 2017

Located In:

Philippines

License and Certification: :

Licensed Civil Engineer Registered Master Plumber Accredited Materials Engineer 1


Skills

ADVANCED ★★★

    Material Cost EstimationQuantity SurveyingPlanSwift

INTERMEDIATE ★★

    Bluebeam SoftwareArchiCadMicrosoft Dynamics 365 Business Central

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16497788311
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: 11th Gen Intel(R) Core(TM) i5-1145G7
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Charmine

Candidate ID: 572002


ADVANCED

    Material Cost Estimation, Quantity Surveying, PlanSwift...

INTERMEDIATE

    Bluebeam Software, ArchiCad, Microsoft Dynamics 365 Business Central...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Charmine is a highly skilled professional with extensive experience in cost estimation, quantity surveying, and project management. With a solid background in the construction and engineering industries, Charmine has worked on various projects across Australia, ensuring accurate cost estimates, detailed quantity takeoffs, and effective coordination with stakeholders. Her expertise in using software tools like Bluebeam, ArchiCad, and PlanSwift further enhances her ability to deliver precise and reliable project estimates.

Areas of Work:
  • Cost Estimation
  • Quantity Surveying
  • Project Management
  • Material Cost Estimation
  • Contractor Accreditation
Industries:
  • Construction
  • Engineering
Career Highlights / Relevant Projects:
  • Cost Estimator 2 (Wisdom Homes Sydney Home Builder, June 2023 - April 2024)

    • Liaised with consultants, pre-site and on-site coordinators, and drafting personnel to ensure consistency in documents.
    • Performed detailed cost estimates, ensuring cost projections were within the projected margin.
    • Managed margin declarations, budget approvals, and the release of jobs to sites, including raising purchase orders and approving necessary expenditures.
    • Coordinated with the Sydney office regarding estimation updates, supplier price increases, site issues, and other related matters.
  • Quantity Surveyor 2 (101 Residential Homes Perth Home Builder, August 2021 - June 2023)

    • Worked closely with prestart and drafting teams to maintain document consistency.
    • Performed detailed cost estimates, ensuring budget adherence within contract terms.
    • Supervised junior quantity surveyors' takeoffs and provided revisions to quantities and costs due to variations or supplier changes.
    • Coordinated with the Perth office for any corrections, clarifications, or ambiguities related to project documentation.
  • Estimator (Consolidated Energy, July 2019 - August 2021)

    • Provided detailed takeoff estimates with visual diagrams for insulation projects across Australia (WA, NSW, Victoria, ACT, QLD).
    • Analyzed drawings, specifications, and other requirements to prepare comprehensive cost estimates.
    • Ensured estimates complied with Basix and Nathers regulations.
    • Gained exposure and training in cost estimation for projects from Allcastle Homes - Sydney and BGC Residential - WA.
  • Accreditation of Contractor's/Consultant (Realcognita, September 2018 - September 2018)

    • Engaged in the accreditation process for contractors and consultants.
Skill Proficiency + Tech / Software Proficiency:

Skills:

  • Material Cost Estimation (Advanced)
  • Quantity Surveying (Advanced)
  • PlanSwift (Advanced)
  • Bluebeam Software (Intermediate)
  • ArchiCad (Intermediate)
  • Microsoft Dynamics 365 Business Central (Intermediate)

Charmine is a highly experienced cost estimator and quantity surveyor with a strong focus on delivering accurate project estimates and managing construction-related documentation. Her proficiency in advanced estimation techniques and her experience with industry-standard software make her a valuable asset in the engineering and construction sectors. Charmine's ability to coordinate effectively with multiple stakeholders, coupled with her technical expertise, ensures the successful completion of projects within budget and on time.


Employment History

Cost Estimator 2

Industry:

Construction / Building / Engineering

Employment Period:

May 2023 to April 2024 (10 Months)

Duties and Responsibilities:

  • Liaise with Consultants, Pre-site and On-site Coordinators, Drafting, and relevant personnel to ensure consistency in the document
  • Perform detailed cost estimate and ensure that cost projection will be within the projected margin.
  • Responsible for margin declaration and locking in of budget once the estimated cost has been approved.
  • Responsible for releasing of job to site that includes raising of Purchase Orders and approval of necessary expenditures that is outside the projected margin.
  • Responsible for any estimating issues that will arise after job release, including but not limited to the revision of quantities and cost due to variations, change in suppliers, answers to queries.
  •  Proper coordination with the Sydney office regarding any estimation updates/changes, supplier price increase, site issues, or ambiguities to the job and any related documents thereto.

Quantity Surveyor 2

Industry:

Construction / Building / Engineering

Employment Period:

July 2021 to May 2023 (22 Months)

Duties and Responsibilities:

  • Liaise with Prestart, Drafting, and relevant personnel to ensure document consistency.
  • Perform detailed cost estimate and ensure that cost projection will be within the contract budget.
  • Checking of junior quantity surveyors' takeoff prior sending to Perth.
  • Responsible for any revision to quantities and cost due to variations, change in suppliers, answers to queries, if will be requested by Perth office.
  • Proper coordination with the Perth office regarding any hitlist, corrections, clarification or ambiguities to the job and any related documents thereto.

Estimator

Industry:

Construction / Building / Engineering

Employment Period:

June 2019 to August 2021 (25 Months)

Duties and Responsibilities:

  • Provide detailed takeoff estimates with visual diagram for wall, floor and ceiling insulation incl building wraps of residential and commercial projects to Australian clients (WA, NSW, Victoria, ACT, QLD)
  • Analyze drawing, specification, and other requirements in preparation for comprehensive cost estimate
  • Ensure that estimate comply with the Basix and Nathers
  • Had been exposed to and trained in the cost estimation of projects from Allcastle Homes - Sydney and BGC Residential - WA.

Resident Engineer

Industry:

Construction / Building / Engineering

Employment Period:

March 2018 to August 2018 (5 Months)

Duties and Responsibilities:

  • Conduct inspection on site to ensure all work is complying with the approved drawings and schedule
  • Coordinate site works and design issues to project manager, and/or project’s consultant s and owner
  • Evaluate/Reconcile assigned contractor and owner supplied materials (OSM) supplier billing
  • Estimate materials/equipment for deductive and additive works reconciliation with contractor prior to issuance of change order

Contractors/Consultant

Industry:

Construction / Building / Engineering

Employment Period:

July 2019 to August 2021 (25 Months)

Duties and Responsibilities:

  • Provide detailed takeoff es mates with visual diagram for insula on to Australian clients (WA, NSW, Material Engineer 1 Passer Victoria, ACT, QLD)
  • Analyze drawing, specifica on, and other requirements in prepara on for comprehensive cost es mate
  • Ensure that es mate comply with the Basix and Nathers Board Examination Passer
  • Had been exposed to and trained in the cost es ma on of projects from Allcastle Homes - Sydney and BGC Residen al - WA.

Contractors/Consultant

Industry:

Employment Period:

July 2019 to August 2021 (25 Months)

Duties and Responsibilities:

(formerly B&S Design Services) 5F Avecshares Centre, BGC, Taguig City Accreditation of Es mator July 2019 - August 2021 Contractor's/Consultant' s • Provide detailed takeoff es mates with visual diagram for insula on to Australian clients (WA, NSW, Material Engineer 1 Passer Victoria, ACT, QLD) • Analyze drawing, specifica on, and other requirements in prepara on for comprehensive cost es mate • June 2019 Master Plumbers • Ensure that es mate comply with the Basix and Nathers Board Examination Passer • Had been exposed to and trained in the cost es ma on of projects from Allcastle Homes - Sydney and BGC Residen al - WA. RM Cabanela CMC 210 Grace Bldg, Ortigas Ave, Greenhills, San Juan City

Surveyor

Industry:

Property / Real Estate

Employment Period:

August 2021 to June 2023 (22 Months)

Duties and Responsibilities:

  • Liaise with Prestart, Drawing, and relevant personnel to ensure document consistency.
  • Provide detailed cos ng analyzation and quantity take off
  • Checking of junior quantity surveyors' takeoff prior to the locking of budget and creation of Purchase Orders.
ACHIEVEMENT:
  • Responsible for any revision to quantities and cost due to variations, change in suppliers, answers to queries, if will be requested by Perth office.
  • November 2017 Civil
  • Proper coordintion with the Perth office regarding any hitlist, corrections, clarification or ambiguities
  • Engineering Board to the job and any related documents thereto. Examination Passer

Surveyor

Industry:

Employment Period:

August 2021 to June 2023 (22 Months)

Duties and Responsibilities:

August 2021 - June 2023 • Liaise with Prestart, Dra ing, and relevant personnels to ensure document consistency. • Provide detailed cos ng analyza on and quan ty take off • Checking of junior quan ty surveyors' takeoff prior to the locking of budget and crea on of Purchase Orders. ACHIEVEMENT: • Responsible for any revision to quan es and cost due to varia ons, change in suppliers, answers to queries, if will be requested by Perth office. • November 2017 Civil • Proper coordina on with the Perth office regarding any hitlist, correc ons, clarifica on or ambigui es Engineering Board to the job and any related documents thereto. Examination Passer

Cost Estimator 2 – Wisdom Homes (Sydney Home Builder)

Industry:

Property / Real Estate

Employment Period:

June 2023 to February 2024 (8 Months)

Duties and Responsibilities:

  • Liaise with Consultants, Pre-site and On-site Coordinators, Drawing, and relevant personnel to ensure Design Coordinates Inc. consistency in the documents. 
  • Perform detailed takeoff es mates and accurate cost projection SM Sta Rosa BPO Project
  •  Attends to the Supervisor/supplier queries and raise additional orders or amend if necessary. Sta. Rosa City, Laguna
  • Responsible for releasing of job to site that includes raising of Purchase Orders and approval of necessary expenditures that is outside the projected margin. August-November 2016
  • Responsible for any es ma ng issues that will arise a er job release, including but not limited to the revision of quantities and cost due to variations, change in suppliers, answers to queries.: • Proper coordination with the Sydney office regarding any es ma on updates/changes, supplier price increase, site issues, or ambiguities to the job and any related documents thereto. 

Industry:

Employment Period:

June 2023 to February 2024 (8 Months)

Duties and Responsibilities:

Liaise with Consultants, Pre-site and On-site Coordinators, Dra ing, and relevant personnels to ensure Design Coordinates Inc. consistency in the documents. • Perform detailed takeoff es mates and accurate cost projec on. SM Sta Rosa BPO Project • A ends to the Supervisor/supplier queries and raise addi onal orders or amend if necessary. Sta. Rosa City, Laguna • Responsible for releasing of job to site that includes raising of Purchase Orders and approval of necessary expenditures that is outside the projected margin. August-November 2016 • Responsible for any es ma ng issues that will arise a er job release, including but not limited to the revision of quan es and cost due to varia ons, change in suppliers, answers to queries. PERSONAL DETAILS: • Proper coordina on with the Sydney office regarding any es ma on updates/changes, supplier price Date of Birth: August 25, 1995 increase, site issues, or ambigui es to the job and any related documents thereto. Civil Status: Single

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

June 8, 2017

Located In:

Philippines

License and Certification: :

Licensed Civil Engineer Registered Master Plumber Accredited Materials Engineer 1


Skills

ADVANCED ★★★

    Material Cost EstimationQuantity SurveyingPlanSwift

INTERMEDIATE ★★

    Bluebeam SoftwareArchiCadMicrosoft Dynamics 365 Business Central

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16497788311
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: 11th Gen Intel(R) Core(TM) i5-1145G7
  • Operating System: Windows 11

All-inclusive Rate: USD $15.85/hr

Paul

Candidate ID: 566754


ADVANCED

    Digital Marketing, Facebook Ads, Google AdWords, Google Analytics...

INTERMEDIATE

    Google Tag Manager, Google Data Studio, LinkedIn Marketing, Hubspot CRM...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 15.85 per hour or $USD 1373.53 per month

Full Time: $USD 15.85 per hour or $USD 2747.05 per month

Remote Staff Recruiter Comments

Paul John is a highly experienced Full-Stack Digital Marketing Specialist with over 9 years of experience across SEO, SEM, paid ads, email campaigns, and digital strategy. He has worked across various industries including SaaS, IT services, real estate, pharma, B2B, FMCG, and nonprofits. His hybrid background spans agency, in-house, and freelance roles, allowing him to deliver high-impact, performance-driven marketing solutions across multiple platforms.

1. Career Highlights / Relevant Projects
  • Started in SEO content writing before expanding into full-spectrum digital marketing including Google Ads, Meta Ads, Reddit Ads, and LinkedIn Campaigns—managing both B2B and B2C campaigns end-to-end.

  • Led campaign strategy and execution for real estate, SaaS, and IT clients, performing keyword research, landing page mapping, A/B testing, and ad optimization based on platform data and user behavior.

  • Formerly led SEO, PPC, and social media teams at a digital agency, overseeing strategy, team management, and campaign planning aligned with client SLAs.

  • Currently supports part-time lead generation campaigns and project management for an IT services business, running Google and LinkedIn Ads within the HubSpot ecosystem.

  • Demonstrated strong experience in campaign performance tracking, budget optimization, and cross-platform reporting using data from Google Analytics, Search Console, and ad managers.

  • Experience working with brands across industries including QSR, publishing, FMCG, pharma, personal care, and nonprofit organizations in the US, Canada, Australia, and the Philippines.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: On-page SEO, SEM, media buying, campaign strategy, lead generation, content planning, email marketing, HubSpot automation, keyword research, paid ads optimization, and performance reporting.

Tech / Software Proficiency: Google Analytics, Google Search Console, Google Ads, Meta Ads Manager, HubSpot, Canva, SEMrush (past), Ubersuggest, Reddit Ads, LinkedIn Campaign Manager, Microsoft Office.

Certifications: Holds past certifications in Google Ads (Search, Display, Video), Meta Media Planner & Buyer (until 2020), Reddit Ads, and HubSpot Marketing Automation. Though some certifications have expired, his knowledge remains up to date through continued campaign work.

He is available to start immediately. 

Predictive Index Behavioral Profile: Captain

Strongest Bahaviors:

  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary: 

Paul John
is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
 
Experience: Paul has 6 years of cumulative experience in PPC and Google Ads, with a focus on campaign management and on-page SEO. He has managed campaigns across various industries, including pharmaceuticals, QSR, personal care, med spa, SaaS, and furniture, and has some experience with CRM integration, though limited.
Software Proficiency: Skilled in Google Ads and basic CRM tools, with limited exposure to technical SEO (primarily on-page SEO) and no experience in backend optimizations or advanced technical SEO adjustments.
Specialization: Paul’s expertise lies in creating and optimizing PPC campaigns, particularly within Google Ads. His approach includes goal setting, audience analysis, budget planning, ad copy creation, structured ad group setup, and performance monitoring, all aimed at improving metrics like click-through rate and landing page relevance.
Strengths: Paul excels in PPC strategy and performance improvement through quality score optimization, ad fatigue management, and landing page adjustments, utilizing data-driven insights to refine keyword strategies and ad relevancy.
Home Office Setup: He operates from a remote-ready setup with a MacBook Pro M2, dual monitors, a 150 Mbps Globe broadband connection, and mobile data backup, allowing him flexibility and reliability for remote work.
 

Employment History

Senior Media Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2016 to February 2021 (55 Months)

Duties and Responsibilities:

  • Responsible for Digital Media Strategy and Paid Media Plan for Business Development team (pitches) and assigned brands.
  • Responsible for Ad Ops (mounting & buying) for assigned brands.
  • Campaign reporting and analysis.
  • Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB and Google for local clients.

Media Officer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2018 to June 2020 (28 Months)

Duties and Responsibilities:

  • Responsible for Paid Media Plan for assigned brands.
  • Responsible for Ad Ops (mounting & buying) for assigned brands.
  • Campaign reporting and analysis.
  • Specialised in R&F (brand awareness) campaign in Facebook and Google for local clients. 

Marketing Officer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2016 to January 2018 (21 Months)

Duties and Responsibilities:

Responsible for Paid Ads and Leads Nurturing of Manila as an internal brand.

OIC for Marketing

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2017 to December 2017 (9 Months)

Duties and Responsibilities:

Meet clients for campaign briefing with the sales team.

Senior Content Writer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2015 to March 2016 (5 Months)

Duties and Responsibilities:

  • Responsible for copywriting for blog articles for assigned clients.
  • Responsible for social media calendar creation for assigned clients.
  • Responsible for Ads mounting (Facebook page likes, reach and Google search PPC)
  • Responsible for creating TDKH for on-page SEO
  • Responsible for Keyword Planning Ads Reporting and Google Analytics reporting for SEO clients.

Content Writer

Industry:

Accounting / Audit / Tax

Employment Period:

April 2015 to September 2015 (5 Months)

Duties and Responsibilities:

  • Responsible for copywriting for blog articles for assigned clients.
  • Responsible for social media calendar creation for assigned clients.
  • Responsible for creating TDKH for on-page SEO
  • Responsible for Keyword Planning Google Analytics reporting for SEO clients. 

Marketing Associate

Industry:

Electrical & Electronics

Employment Period:

January 2015 to March 2015 (2 Months)

Duties and Responsibilities:

  • Product Management
  • Social Media

Junior Business Dev Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2014 to December 2014 (2 Months)

Duties and Responsibilities:

Brand Activation

Marketing Assistant Marketing Associate

Industry:

Manufacturing / Production

Employment Period:

September 2011 to September 2014 (36 Months)

Duties and Responsibilities:

  • Brand Marketing 
  • Brand Management for the Flagship brands.
  • Traditional Ad Buying
  • Magazine, News Paper, OOH & Cinema Ads

FULL STACK DIGITAL MARKETER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2022 to April 2025 (30 Months)

Duties and Responsibilities:

  • Running Google Ads. LinkedIn and Reddit Ads (Leads Generation) |
  • Responsible for Google Business Profile, G2 and Capterra update.
  • Ad hoc Facebook Ads (Awareness to Leads-Gen) |
  • Running Email / Drip Campaign on HubSpot
  • Landing page optimization on HubSpot
  • Zoom webinar marketing
  • On-page SEO optimization

Paid Social Executive

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2023 to February 2024 (11 Months)

Duties and Responsibilities:

  • Manages Meta, Snapchat, Reddit & TikTok Paid Campaigns of Subway Canada
  • Monitoring Campaigns, and campaign monitoring for Subway Canada.
  • Lead the Social paid campaign for Subway which is Full-funnel (Awareness to Online sales)

Freelance Digital Marketing Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2022 to April 2023 (12 Months)

Duties and Responsibilities:

  • Responsible for spearheading Google Search for Leads Gen
  • Responsible for Google Business Profile update.
  • Ad hoc Facebook Ads (Awareness to Leads Gen) |
  • Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB, Google, Linkedin for local and few US clients.

Digital Marketing Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2021 to September 2022 (17 Months)

Duties and Responsibilities:

  • Manages the production team (SEO, PPC, Socials) on a daily basis.
  • Strategy-building for VIP clients
  • Deliver SEO service and Leads Gen ppc campaign to Reators / real-estate agents in the west-coast

Senior Media Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2018 to June 2020 (28 Months)

Duties and Responsibilities:

  • Responsible for Digital Media Strategy and Paid Media Plan for Business Development team (pitches) and assigned brands
  • Responsible for Ad Ops (mounting & buying) for assigned brands.
  • Campaign reporting and analysis.
  • Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB and Google for local clients.
  • Media Officer
  • GetHooked 360 Inc. | Feb 2018 - June 2020
  • Responsible for Paid Media Plan for assigned brands
  • Responsible for Ad Ops (mounting & buying) for assigned brands.
  • Campaign reporting and analysis
  • Specialised in R&F (brand awareness) campaign in Facebook and Google for local clients.

Senior Content Writer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2018 to January 2018 (2 Months)

Duties and Responsibilities:

  • Responsible for Paid ads ads and leads Nurturing of Manila as an Internal Brand
  • Meet clients for campaign briefing with the sales team.

Education History

Field of Study:

Mass Communications

Major:

Broadcast Communication

Graduation Date:

December 31, 2010

Located In:

Philippines

License and Certification: :

Civil Service Professional License


Skills

ADVANCED ★★★

    Digital Marketing, Facebook Ads, Google AdWords, Google Analytics, Google Adwords Keyword Planner, Brand Management, Social Media Management, Social Media Marketing, Email Marketing,

INTERMEDIATE ★★

    Google Tag Manager, Google Data Studio, LinkedIn Marketing, Hubspot CRM, SEO Writing, Content Writing, SEOCanvaBing AdsTwitter AdsWebinar

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/16395995628
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Mac Book Pro M2
  • Processor: silicon M2 chip
  • Operating System: MacOS X

All-inclusive Rate: USD $15.85/hr

Paul

Candidate ID: 566754


ADVANCED

    Digital Marketing, Facebook Ads, Google AdWords, Google Analytics...

INTERMEDIATE

    Google Tag Manager, Google Data Studio, LinkedIn Marketing, Hubspot CRM...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 15.85 per hour or $USD 1373.53 per month

Full Time: $USD 15.85 per hour or $USD 2747.05 per month

Remote Staff Recruiter Comments

Paul John is a highly experienced Full-Stack Digital Marketing Specialist with over 9 years of experience across SEO, SEM, paid ads, email campaigns, and digital strategy. He has worked across various industries including SaaS, IT services, real estate, pharma, B2B, FMCG, and nonprofits. His hybrid background spans agency, in-house, and freelance roles, allowing him to deliver high-impact, performance-driven marketing solutions across multiple platforms.

1. Career Highlights / Relevant Projects
  • Started in SEO content writing before expanding into full-spectrum digital marketing including Google Ads, Meta Ads, Reddit Ads, and LinkedIn Campaigns—managing both B2B and B2C campaigns end-to-end.

  • Led campaign strategy and execution for real estate, SaaS, and IT clients, performing keyword research, landing page mapping, A/B testing, and ad optimization based on platform data and user behavior.

  • Formerly led SEO, PPC, and social media teams at a digital agency, overseeing strategy, team management, and campaign planning aligned with client SLAs.

  • Currently supports part-time lead generation campaigns and project management for an IT services business, running Google and LinkedIn Ads within the HubSpot ecosystem.

  • Demonstrated strong experience in campaign performance tracking, budget optimization, and cross-platform reporting using data from Google Analytics, Search Console, and ad managers.

  • Experience working with brands across industries including QSR, publishing, FMCG, pharma, personal care, and nonprofit organizations in the US, Canada, Australia, and the Philippines.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: On-page SEO, SEM, media buying, campaign strategy, lead generation, content planning, email marketing, HubSpot automation, keyword research, paid ads optimization, and performance reporting.

Tech / Software Proficiency: Google Analytics, Google Search Console, Google Ads, Meta Ads Manager, HubSpot, Canva, SEMrush (past), Ubersuggest, Reddit Ads, LinkedIn Campaign Manager, Microsoft Office.

Certifications: Holds past certifications in Google Ads (Search, Display, Video), Meta Media Planner & Buyer (until 2020), Reddit Ads, and HubSpot Marketing Automation. Though some certifications have expired, his knowledge remains up to date through continued campaign work.

He is available to start immediately. 

Predictive Index Behavioral Profile: Captain

Strongest Bahaviors:

  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary: 

Paul John
is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
 
Experience: Paul has 6 years of cumulative experience in PPC and Google Ads, with a focus on campaign management and on-page SEO. He has managed campaigns across various industries, including pharmaceuticals, QSR, personal care, med spa, SaaS, and furniture, and has some experience with CRM integration, though limited.
Software Proficiency: Skilled in Google Ads and basic CRM tools, with limited exposure to technical SEO (primarily on-page SEO) and no experience in backend optimizations or advanced technical SEO adjustments.
Specialization: Paul’s expertise lies in creating and optimizing PPC campaigns, particularly within Google Ads. His approach includes goal setting, audience analysis, budget planning, ad copy creation, structured ad group setup, and performance monitoring, all aimed at improving metrics like click-through rate and landing page relevance.
Strengths: Paul excels in PPC strategy and performance improvement through quality score optimization, ad fatigue management, and landing page adjustments, utilizing data-driven insights to refine keyword strategies and ad relevancy.
Home Office Setup: He operates from a remote-ready setup with a MacBook Pro M2, dual monitors, a 150 Mbps Globe broadband connection, and mobile data backup, allowing him flexibility and reliability for remote work.
 

Employment History

Senior Media Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2016 to February 2021 (55 Months)

Duties and Responsibilities:

  • Responsible for Digital Media Strategy and Paid Media Plan for Business Development team (pitches) and assigned brands.
  • Responsible for Ad Ops (mounting & buying) for assigned brands.
  • Campaign reporting and analysis.
  • Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB and Google for local clients.

Media Officer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2018 to June 2020 (28 Months)

Duties and Responsibilities:

  • Responsible for Paid Media Plan for assigned brands.
  • Responsible for Ad Ops (mounting & buying) for assigned brands.
  • Campaign reporting and analysis.
  • Specialised in R&F (brand awareness) campaign in Facebook and Google for local clients. 

Marketing Officer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2016 to January 2018 (21 Months)

Duties and Responsibilities:

Responsible for Paid Ads and Leads Nurturing of Manila as an internal brand.

OIC for Marketing

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2017 to December 2017 (9 Months)

Duties and Responsibilities:

Meet clients for campaign briefing with the sales team.

Senior Content Writer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2015 to March 2016 (5 Months)

Duties and Responsibilities:

  • Responsible for copywriting for blog articles for assigned clients.
  • Responsible for social media calendar creation for assigned clients.
  • Responsible for Ads mounting (Facebook page likes, reach and Google search PPC)
  • Responsible for creating TDKH for on-page SEO
  • Responsible for Keyword Planning Ads Reporting and Google Analytics reporting for SEO clients.

Content Writer

Industry:

Accounting / Audit / Tax

Employment Period:

April 2015 to September 2015 (5 Months)

Duties and Responsibilities:

  • Responsible for copywriting for blog articles for assigned clients.
  • Responsible for social media calendar creation for assigned clients.
  • Responsible for creating TDKH for on-page SEO
  • Responsible for Keyword Planning Google Analytics reporting for SEO clients. 

Marketing Associate

Industry:

Electrical & Electronics

Employment Period:

January 2015 to March 2015 (2 Months)

Duties and Responsibilities:

  • Product Management
  • Social Media

Junior Business Dev Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2014 to December 2014 (2 Months)

Duties and Responsibilities:

Brand Activation

Marketing Assistant Marketing Associate

Industry:

Manufacturing / Production

Employment Period:

September 2011 to September 2014 (36 Months)

Duties and Responsibilities:

  • Brand Marketing 
  • Brand Management for the Flagship brands.
  • Traditional Ad Buying
  • Magazine, News Paper, OOH & Cinema Ads

FULL STACK DIGITAL MARKETER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2022 to April 2025 (30 Months)

Duties and Responsibilities:

  • Running Google Ads. LinkedIn and Reddit Ads (Leads Generation) |
  • Responsible for Google Business Profile, G2 and Capterra update.
  • Ad hoc Facebook Ads (Awareness to Leads-Gen) |
  • Running Email / Drip Campaign on HubSpot
  • Landing page optimization on HubSpot
  • Zoom webinar marketing
  • On-page SEO optimization

Paid Social Executive

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2023 to February 2024 (11 Months)

Duties and Responsibilities:

  • Manages Meta, Snapchat, Reddit & TikTok Paid Campaigns of Subway Canada
  • Monitoring Campaigns, and campaign monitoring for Subway Canada.
  • Lead the Social paid campaign for Subway which is Full-funnel (Awareness to Online sales)

Freelance Digital Marketing Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2022 to April 2023 (12 Months)

Duties and Responsibilities:

  • Responsible for spearheading Google Search for Leads Gen
  • Responsible for Google Business Profile update.
  • Ad hoc Facebook Ads (Awareness to Leads Gen) |
  • Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB, Google, Linkedin for local and few US clients.

Digital Marketing Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2021 to September 2022 (17 Months)

Duties and Responsibilities:

  • Manages the production team (SEO, PPC, Socials) on a daily basis.
  • Strategy-building for VIP clients
  • Deliver SEO service and Leads Gen ppc campaign to Reators / real-estate agents in the west-coast

Senior Media Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2018 to June 2020 (28 Months)

Duties and Responsibilities:

  • Responsible for Digital Media Strategy and Paid Media Plan for Business Development team (pitches) and assigned brands
  • Responsible for Ad Ops (mounting & buying) for assigned brands.
  • Campaign reporting and analysis.
  • Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB and Google for local clients.
  • Media Officer
  • GetHooked 360 Inc. | Feb 2018 - June 2020
  • Responsible for Paid Media Plan for assigned brands
  • Responsible for Ad Ops (mounting & buying) for assigned brands.
  • Campaign reporting and analysis
  • Specialised in R&F (brand awareness) campaign in Facebook and Google for local clients.

Senior Content Writer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2018 to January 2018 (2 Months)

Duties and Responsibilities:

  • Responsible for Paid ads ads and leads Nurturing of Manila as an Internal Brand
  • Meet clients for campaign briefing with the sales team.

Education History

Field of Study:

Mass Communications

Major:

Broadcast Communication

Graduation Date:

December 31, 2010

Located In:

Philippines

License and Certification: :

Civil Service Professional License


Skills

ADVANCED ★★★

    Digital Marketing, Facebook Ads, Google AdWords, Google Analytics, Google Adwords Keyword Planner, Brand Management, Social Media Management, Social Media Marketing, Email Marketing,

INTERMEDIATE ★★

    Google Tag Manager, Google Data Studio, LinkedIn Marketing, Hubspot CRM, SEO Writing, Content Writing, SEOCanvaBing AdsTwitter AdsWebinar

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/16395995628
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Mac Book Pro M2
  • Processor: silicon M2 chip
  • Operating System: MacOS X

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.