Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Staff

To streamline the hiring process, our recruitment team actively maintain a pool of tested, pre-screened, and experienced Filipino staff. These candidates are available for interview and for fast hiring.

We give you the opportunity to understand the type of talent you can work with remotely from the Philippines and minimize hiring mistakes.

If you don’t find someone qualified on our available staff list below, request a call from our recruiters to help you source and recruit qualified Filipino virtual staff.

Review resumes, listen to candidate introductions, and request interviews with loyal and readily available Filipino remote workers below.

 

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Be the next success story!

Candidates:

1137

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.79/hr

Mica

Candidate ID: 655063


ADVANCED

    Accounting Reconciliation, General Accounting, Google Spreadsheet...

INTERMEDIATE

    Accounting, Cost Accounting...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Remote Staff Recruiter Comments

Mica has over 4 years of experience as an accounting professional with both corporate and freelance exposure.

Strong background in end-to-end bookkeeping, including:
  • Accounts Receivable (AR) – invoice generation, aging reports
  • Accounts Payable (AP) – bills processing via platforms like bills.com
  • Monthly and weekly bank reconciliations
  • Business Activity Statements (BAS) and sales tax reporting
  • Preparation and analysis of Profit and Loss Statements
  • Payroll management
She gained experience managing finances for both local and international clients (including Australian and U.S.-based firms).

Technical Tools and Software
  • Proficient in QuickBooks (Desktop & Online) – rated 8/10 in proficiency.
  • Regular user of Excel/Spreadsheets for financial reporting – comfortable creating basic reports with annotations.
  • Experienced in using CRM tools (e.g., ServiceTitan) and adapting to new systems.
  • Familiar with Hubstaff and Time Doctor for productivity tracking.
Client Types and Industry Experience
 
  • Construction supplies (as in-house bookkeeper in a corporate setting)
  • HVAC services and service-based businesses through U.S. and Australian accounting firms
  • Exposure to food export industry, specifically relevant to the current client setup
Can start immediately for a part-time arrangement.
 

Employment History

Junior Bookkeeper at Freelance Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

February 2023 to May 2024 (15 Months)

Duties and Responsibilities:

  • Prepared Tax Return computation both individual and company.
  • Lodged BAS and IAS Managed daily accounting tasks, bookkeeping, invoicing and payroll.
  • Reconcile balances from CRM and QuickBooks.
  • Follow up outstanding invoices Match and record payments
  • Account and Bank Reconciliation.

Bookkeeper

Industry:

Construction / Building / Engineering

Employment Period:

February 2020 to May 2024 (51 Months)

Duties and Responsibilities:

  • Managed the company finances with Quickbooks
  • Maintain various bank account records and prepared Bank Reconciliation
  • Maintain and update accounting records by performing duties such as recording, posting transactions in journals, and the general ledger for accounts payable, accounts receivable and payroll
  • Prepare and issue invoices, and follow up on late accounts in a discreet and professional manner
  • Prepare and submit Monthly Financial Statements; Cash Flow Statement, Balance Sheet & Statement of Profit and Loss
  • Prepare and process monthly, quarterly and annual tax reports
  • Provide clerical and administrative support to company as requested

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Accounting

Graduation Date:

March 29, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

March 29, 2026

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, General Accounting, Google Spreadsheet,

INTERMEDIATE ★★

    AccountingCost Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: Intel
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Mica

Candidate ID: 655063


ADVANCED

    Accounting Reconciliation, General Accounting, Google Spreadsheet...

INTERMEDIATE

    Accounting, Cost Accounting...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Remote Staff Recruiter Comments

Mica has over 4 years of experience as an accounting professional with both corporate and freelance exposure.

Strong background in end-to-end bookkeeping, including:
  • Accounts Receivable (AR) – invoice generation, aging reports
  • Accounts Payable (AP) – bills processing via platforms like bills.com
  • Monthly and weekly bank reconciliations
  • Business Activity Statements (BAS) and sales tax reporting
  • Preparation and analysis of Profit and Loss Statements
  • Payroll management
She gained experience managing finances for both local and international clients (including Australian and U.S.-based firms).

Technical Tools and Software
  • Proficient in QuickBooks (Desktop & Online) – rated 8/10 in proficiency.
  • Regular user of Excel/Spreadsheets for financial reporting – comfortable creating basic reports with annotations.
  • Experienced in using CRM tools (e.g., ServiceTitan) and adapting to new systems.
  • Familiar with Hubstaff and Time Doctor for productivity tracking.
Client Types and Industry Experience
 
  • Construction supplies (as in-house bookkeeper in a corporate setting)
  • HVAC services and service-based businesses through U.S. and Australian accounting firms
  • Exposure to food export industry, specifically relevant to the current client setup
Can start immediately for a part-time arrangement.
 

Employment History

Junior Bookkeeper at Freelance Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

February 2023 to May 2024 (15 Months)

Duties and Responsibilities:

  • Prepared Tax Return computation both individual and company.
  • Lodged BAS and IAS Managed daily accounting tasks, bookkeeping, invoicing and payroll.
  • Reconcile balances from CRM and QuickBooks.
  • Follow up outstanding invoices Match and record payments
  • Account and Bank Reconciliation.

Bookkeeper

Industry:

Construction / Building / Engineering

Employment Period:

February 2020 to May 2024 (51 Months)

Duties and Responsibilities:

  • Managed the company finances with Quickbooks
  • Maintain various bank account records and prepared Bank Reconciliation
  • Maintain and update accounting records by performing duties such as recording, posting transactions in journals, and the general ledger for accounts payable, accounts receivable and payroll
  • Prepare and issue invoices, and follow up on late accounts in a discreet and professional manner
  • Prepare and submit Monthly Financial Statements; Cash Flow Statement, Balance Sheet & Statement of Profit and Loss
  • Prepare and process monthly, quarterly and annual tax reports
  • Provide clerical and administrative support to company as requested

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Accounting

Graduation Date:

March 29, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

March 29, 2026

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, General Accounting, Google Spreadsheet,

INTERMEDIATE ★★

    AccountingCost Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: Intel
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Liezel

Candidate ID: 653581


ADVANCED

    Administrative Skills...

INTERMEDIATE

    Administrative Support, Bookkeeping, Negotiation, Invoicing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Liezel has accumulated approximately 8 years of administrative and financial support experience, primarily within office-based and local Philippine companies, with a brief stint in remote international work.
  • Her experience spans both administrative operations and basic accounting/bookkeeping functions
  • She is available to start immediately.

Administrative Support
  • Handled logistics-related responsibilities for a telecommunications company, including deployment of technician vehicles, fuel monitoring, inventory of tools and materials, and operations support.
  • Oversaw monthly branch budget preparation, including data entry of expenses and submission of replenishment requests.
Bookkeeping and Finance
  • Performed accounts receivable tasks for a U.S.-based client on a project basis, including checking bills, issuing invoices, and ensuring data accuracy before dispatch.
  • In prior local roles, handled data entry, ledger updating, and daily cash reconciliation for loans and collections.
  • Familiar with basic auditing practices, ensuring the correctness of entries and accounting documents.
Client and Supplier Communication
  • Communicated regularly with external suppliers (e.g., vehicle leasing, fuel companies) regarding billing concerns and rental contracts.
  • Experience in customer support via email, with growing confidence in taking and making business calls.
Tools & Technical Proficiency:
  • Comfortable with Microsoft Excel (rated 9/10) – has used advanced formulas and generated reports.
  • Used SAP in a logistics setting.
  • Basic familiarity with Google Workspace tools.

Employment History

ADMINISTRATIVE STAFF

Industry:

Computer / Information Technology (Software)

Employment Period:

February 2020 to July 2024 (53 Months)

Duties and Responsibilities:

  • Handles Area Vehicle Modules composed of vehicles repairs, daily deployment and vehicle audit.
  • Reviews and updates vehicles master list, drivers/technicians licenses data.
  • Prepares monthly liquidations for vehicles monthly repair budget and petty cash replenishment for the areas various expenses.
  • Monitors companies tools and fixed assets and prepares monthly inventories.
  • Prepares weekly and monthly audit reports for smart postpaird and bizload application and cancellation.
  • Process short staff stay and leasing permits. process annual business permits
  • Prepares monthly fleet and fuel consumption of vehicles, process fleet application, cancellation and upgrading.
  • Ensure high quality of office management.
  • Maintain accurate data of employees and company's properties.

ACCOUNTS RECEIVABLE SPECIALIST

Industry:

Retail / Merchandise

Employment Period:

July 2023 to December 2023 (5 Months)

Duties and Responsibilities:

  • Checking of Bols and preparing of invoices.
  • Issuing and sending of invoices to the customers..

BOOKKEEPER

Industry:

Property / Real Estate

Employment Period:

March 2019 to January 2020 (10 Months)

Duties and Responsibilities:

  • Update and post clients transactions to the individual ledgers.
  • Review and check releases and sures that check issued coincides with the amount in the voucher and paid to the appropriate payee.
  • Liquidates the petty cash disbursement before replenishments.
  • Prepares monthly cash collections and cash disbursements.
  • Receives payments from clients and issue official receipts in the absence of the cash collection officer.
  • Reviews reports and make sure that cash collection coincides with the cash on hand or the cash that will be deposited on the next banking day.

BOOKKEEPER

Industry:

Banking / Financial Services

Employment Period:

July 2018 to February 2019 (7 Months)

Duties and Responsibilities:

  • Records cash receipts vouchers to the cash receipts books and reviews report as to the accuracy of totals, make sure that the cash collection reported coincides with the actual cash deposited to the bank and that cash collected during the day are deposited directly to the bank or the next banking day.
  • Record cash disbursements vouchers to the cash disbursements book and reviews the vouchers as to the accuracy of computations of loan amount approved less the charges and other loan deduction for release and supporting documents required are complied.
  • Reviews check releases and make sure that check issued coincides with the amount in the voucher and paid the appropriate payee.
  • Update members loan releases and payments to the individual ledgers.
  • Maintain schedule of members savings.
  • Safekeeping of undeposited collection of the day to the cash vault.
  • Record cash collection reports to the cash collection books.
  • Reviews reports and make sure that the cash collection coincides with the cash deposited and that cash collected during the day is deposited to the bank or the next banking day.
  • Reviews loan disbursement vouchers as to the amount applied to be released coincides with the amount applied by the client, recommended by the loan officer and approved by the manager.
  • Monitors and purchase monthly supplies for the office us

LOGISTICS CHECKER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2017 to July 2018 (12 Months)

Duties and Responsibilities:

  • Receives and checks importation products.
  • Monitors stocks availability
  • Checks and reviews the in and out of products for out of towns, concessions and for the van deliveries.
  • Prepares and endorse stock order to the branch comptroller.
  • Do the van stock inventory during 15th and 30th of the month.
  • Issuing and sending of invoices to the customers..

Education History

Field of Study:

Business Studies/Administration/Management

Major:

FINANCIAL MANAGEMENT

Graduation Date:

March 25, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills

INTERMEDIATE ★★

    Administrative SupportBookkeepingNegotiationInvoicingInventory Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17531020816
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DESKTOP-US3EO5D Aspire A515-56G
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Liezel

Candidate ID: 653581


ADVANCED

    Administrative Skills...

INTERMEDIATE

    Administrative Support, Bookkeeping, Negotiation, Invoicing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Liezel has accumulated approximately 8 years of administrative and financial support experience, primarily within office-based and local Philippine companies, with a brief stint in remote international work.
  • Her experience spans both administrative operations and basic accounting/bookkeeping functions
  • She is available to start immediately.

Administrative Support
  • Handled logistics-related responsibilities for a telecommunications company, including deployment of technician vehicles, fuel monitoring, inventory of tools and materials, and operations support.
  • Oversaw monthly branch budget preparation, including data entry of expenses and submission of replenishment requests.
Bookkeeping and Finance
  • Performed accounts receivable tasks for a U.S.-based client on a project basis, including checking bills, issuing invoices, and ensuring data accuracy before dispatch.
  • In prior local roles, handled data entry, ledger updating, and daily cash reconciliation for loans and collections.
  • Familiar with basic auditing practices, ensuring the correctness of entries and accounting documents.
Client and Supplier Communication
  • Communicated regularly with external suppliers (e.g., vehicle leasing, fuel companies) regarding billing concerns and rental contracts.
  • Experience in customer support via email, with growing confidence in taking and making business calls.
Tools & Technical Proficiency:
  • Comfortable with Microsoft Excel (rated 9/10) – has used advanced formulas and generated reports.
  • Used SAP in a logistics setting.
  • Basic familiarity with Google Workspace tools.

Employment History

ADMINISTRATIVE STAFF

Industry:

Computer / Information Technology (Software)

Employment Period:

February 2020 to July 2024 (53 Months)

Duties and Responsibilities:

  • Handles Area Vehicle Modules composed of vehicles repairs, daily deployment and vehicle audit.
  • Reviews and updates vehicles master list, drivers/technicians licenses data.
  • Prepares monthly liquidations for vehicles monthly repair budget and petty cash replenishment for the areas various expenses.
  • Monitors companies tools and fixed assets and prepares monthly inventories.
  • Prepares weekly and monthly audit reports for smart postpaird and bizload application and cancellation.
  • Process short staff stay and leasing permits. process annual business permits
  • Prepares monthly fleet and fuel consumption of vehicles, process fleet application, cancellation and upgrading.
  • Ensure high quality of office management.
  • Maintain accurate data of employees and company's properties.

ACCOUNTS RECEIVABLE SPECIALIST

Industry:

Retail / Merchandise

Employment Period:

July 2023 to December 2023 (5 Months)

Duties and Responsibilities:

  • Checking of Bols and preparing of invoices.
  • Issuing and sending of invoices to the customers..

BOOKKEEPER

Industry:

Property / Real Estate

Employment Period:

March 2019 to January 2020 (10 Months)

Duties and Responsibilities:

  • Update and post clients transactions to the individual ledgers.
  • Review and check releases and sures that check issued coincides with the amount in the voucher and paid to the appropriate payee.
  • Liquidates the petty cash disbursement before replenishments.
  • Prepares monthly cash collections and cash disbursements.
  • Receives payments from clients and issue official receipts in the absence of the cash collection officer.
  • Reviews reports and make sure that cash collection coincides with the cash on hand or the cash that will be deposited on the next banking day.

BOOKKEEPER

Industry:

Banking / Financial Services

Employment Period:

July 2018 to February 2019 (7 Months)

Duties and Responsibilities:

  • Records cash receipts vouchers to the cash receipts books and reviews report as to the accuracy of totals, make sure that the cash collection reported coincides with the actual cash deposited to the bank and that cash collected during the day are deposited directly to the bank or the next banking day.
  • Record cash disbursements vouchers to the cash disbursements book and reviews the vouchers as to the accuracy of computations of loan amount approved less the charges and other loan deduction for release and supporting documents required are complied.
  • Reviews check releases and make sure that check issued coincides with the amount in the voucher and paid the appropriate payee.
  • Update members loan releases and payments to the individual ledgers.
  • Maintain schedule of members savings.
  • Safekeeping of undeposited collection of the day to the cash vault.
  • Record cash collection reports to the cash collection books.
  • Reviews reports and make sure that the cash collection coincides with the cash deposited and that cash collected during the day is deposited to the bank or the next banking day.
  • Reviews loan disbursement vouchers as to the amount applied to be released coincides with the amount applied by the client, recommended by the loan officer and approved by the manager.
  • Monitors and purchase monthly supplies for the office us

LOGISTICS CHECKER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2017 to July 2018 (12 Months)

Duties and Responsibilities:

  • Receives and checks importation products.
  • Monitors stocks availability
  • Checks and reviews the in and out of products for out of towns, concessions and for the van deliveries.
  • Prepares and endorse stock order to the branch comptroller.
  • Do the van stock inventory during 15th and 30th of the month.
  • Issuing and sending of invoices to the customers..

Education History

Field of Study:

Business Studies/Administration/Management

Major:

FINANCIAL MANAGEMENT

Graduation Date:

March 25, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills

INTERMEDIATE ★★

    Administrative SupportBookkeepingNegotiationInvoicingInventory Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17531020816
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DESKTOP-US3EO5D Aspire A515-56G
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Jacky

Candidate ID: 653245


ADVANCED

    Administrative Support, Customer Service, Technical Support, Bookkeeping...

INTERMEDIATE

    Editing, Canva, Adobe Photoshop...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Jacky has extensive experience in technical support and customer service, with a strong focus on handling high call volumes and managing escalations effectively. Her most relevant background includes supporting customers for telecom and internet service providers, specifically handling troubleshooting for issues related to phone and internet connectivity.

She has also worked in a virtual assistant capacity, which adds to her flexibility and organizational skills, and she is well-versed in remote work setups. She demonstrated familiarity with tracking tools such as Hubstaff and is comfortable using productivity monitoring software, aligning well with the client’s in-house systems.

Technical Proficiency and Experience:

  • She has previously worked with Australian clients and is familiar with the culture and expectations in that market.
  • Notably, she has handled accounts such as Telstra and Comcast, managing up to 80+ calls per day, indicating her ability to work in high-pressure environments.
  • Proficient in using remote monitoring tools such as Hubstaff
  • Experienced in customer support software used by telecom providers
  • Familiar with remote communication platforms
  • She is able to start immediately.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
  • Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
  • Not interested in the details; delegates them freely. Needs unstructured projects where flexibly working with people, and a focus on the goals rather than the plans, is necessary.
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Behavioral Summary

Jacky is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Leasing Agent VA

Industry:

Property / Real Estate

Employment Period:

June 2022 to June 2023 (12 Months)

Duties and Responsibilities:

  • Manage and answer emails coming from tenants and prospect leads.
  • Answering incoming calls from tenants and prospects. Making follow up calls to prospects that are interested to rent available properties.
  • Mange Facebook Accounts for different properties. Check Site Manager for any new applications using Yardi and add them on Yardi.
  • Create New Applicant processes using Lead Simple. Manage Zillow messages from prospect leads.
  • Edit photos using Canva and create poster and flyers if needed.
  • Process Lease Renewal Proposal when tenants lease of contract expire using Yardi.
  • Process Late Fee Notice Letter Create Maintenance Request for Ground cleaning and mowing every week.
  • Send Pest Control Notice quarterly to respective tenants on schedule.
  • Input Data Information for prospect leads in our database AppFolio.

Intake Coordinator Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to April 2022 (36 Months)

Duties and Responsibilities:

  • Manage ChartSwap account by fulfilling record request from Attorneys.
  • Prepare and ship records to requestor utilizing appropriate mailing sources.
  • Maintain a record of authorized information released from charts/records.
  • Ensure all medical release forms are legitimate and completed entirely.
  • Protect examinee rights by maintaining confidentiality of personal and financial information at all times in accordance with HIPAA regulations.
  • Report any known or suspected unauthorized attempt to access patient health information.

VA Email Support Representative

Industry:

Insurance

Employment Period:

September 2016 to April 2019 (31 Months)

Duties and Responsibilities:

  • Answering customer emails and inquiries about their order.
  • Process refunds and cancellation request.
  • Checking/tracking shipment status for customer's order.
  • Contacting vendor for order/shipment update.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to September 2015 (11 Months)

Duties and Responsibilities:

  • Deliver service and support to end-users using and operating automated call distribution, and phone software, via remote connection or over the internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customers information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to May 2014 (13 Months)

Duties and Responsibilities:

  • Assisting customer with their internet and phone problem.
  • Works with field operation personnel to ensure customer satisfaction.
  • Communicate with internal and external customers.
  • Diagnoses customer issues through process and elimination by asking probing questions.
  • Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to the customer at a level of detail commensurate with customer PC knowledge and experience.
  • Assign tickets to a local market to dispatch service calls or assigns to TSR2 for advanced troubleshooting.
  • Identifies areas for improvement of process and procedure and provides feedback to supervisors.

Bookkeeper/HR

Industry:

Arts / Design / Fashion

Employment Period:

May 2008 to July 2012 (50 Months)

Duties and Responsibilities:

  • Purchase supplies and equipment Monitor office supply levels and reorder as necessary.
  • Pay any debt as it comes due for payment.
  • Collect sales taxes from customers and remit them to the government.
  • Ensure that receivables are collected promptly.
  • Record cash receipts and make bank deposits.
  • Provide information to the external accountant who creates the company’s financial statements.
  • Assemble information for external auditors for the annual audit.
  • Calculate and issue financial analysis of the financial statements Comply with local, state, and federal government reporting requirements.
  • Process payroll in a timely manner.
  • Provide clerical and administrative support to management as requested.

Production Management Support

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2015 to August 2016 (13 Months)

Duties and Responsibilities:

  • Update Monthly Progress Report sheet for all SEO clients.
  • Checking SEO rankings for all SEO clients website every week.
  • Call tracking for all clients new booked appointment over the phone.
  • Checking backlinks for all the date gathered on a spreadsheet.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2012 to February 2013 (6 Months)

Duties and Responsibilities:

  • Assisting customer’s inquiry about their eligibility and benefits as an HMO or PPO health care holder.
  • Provide summary of customer’s benefit and coverage plan.
  • Help customer find a service Provider according to their plan.

Education History

Field of Study:

Education/Teaching/Training

Major:

Biology

Graduation Date:

May 24, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Customer Service, Technical Support, Bookkeeping, Email management, Customer Support, Customer Handling, Customer Service Management, Call Handling, Outbound Calling, Inbound Calls,

INTERMEDIATE ★★

    EditingCanvaAdobe Photoshop

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18578948872
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: 11th GEN Corei1
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Jacky

Candidate ID: 653245


ADVANCED

    Administrative Support, Customer Service, Technical Support, Bookkeeping...

INTERMEDIATE

    Editing, Canva, Adobe Photoshop...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Jacky has extensive experience in technical support and customer service, with a strong focus on handling high call volumes and managing escalations effectively. Her most relevant background includes supporting customers for telecom and internet service providers, specifically handling troubleshooting for issues related to phone and internet connectivity.

She has also worked in a virtual assistant capacity, which adds to her flexibility and organizational skills, and she is well-versed in remote work setups. She demonstrated familiarity with tracking tools such as Hubstaff and is comfortable using productivity monitoring software, aligning well with the client’s in-house systems.

Technical Proficiency and Experience:

  • She has previously worked with Australian clients and is familiar with the culture and expectations in that market.
  • Notably, she has handled accounts such as Telstra and Comcast, managing up to 80+ calls per day, indicating her ability to work in high-pressure environments.
  • Proficient in using remote monitoring tools such as Hubstaff
  • Experienced in customer support software used by telecom providers
  • Familiar with remote communication platforms
  • She is able to start immediately.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
  • Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
  • Not interested in the details; delegates them freely. Needs unstructured projects where flexibly working with people, and a focus on the goals rather than the plans, is necessary.
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Behavioral Summary

Jacky is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Leasing Agent VA

Industry:

Property / Real Estate

Employment Period:

June 2022 to June 2023 (12 Months)

Duties and Responsibilities:

  • Manage and answer emails coming from tenants and prospect leads.
  • Answering incoming calls from tenants and prospects. Making follow up calls to prospects that are interested to rent available properties.
  • Mange Facebook Accounts for different properties. Check Site Manager for any new applications using Yardi and add them on Yardi.
  • Create New Applicant processes using Lead Simple. Manage Zillow messages from prospect leads.
  • Edit photos using Canva and create poster and flyers if needed.
  • Process Lease Renewal Proposal when tenants lease of contract expire using Yardi.
  • Process Late Fee Notice Letter Create Maintenance Request for Ground cleaning and mowing every week.
  • Send Pest Control Notice quarterly to respective tenants on schedule.
  • Input Data Information for prospect leads in our database AppFolio.

Intake Coordinator Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to April 2022 (36 Months)

Duties and Responsibilities:

  • Manage ChartSwap account by fulfilling record request from Attorneys.
  • Prepare and ship records to requestor utilizing appropriate mailing sources.
  • Maintain a record of authorized information released from charts/records.
  • Ensure all medical release forms are legitimate and completed entirely.
  • Protect examinee rights by maintaining confidentiality of personal and financial information at all times in accordance with HIPAA regulations.
  • Report any known or suspected unauthorized attempt to access patient health information.

VA Email Support Representative

Industry:

Insurance

Employment Period:

September 2016 to April 2019 (31 Months)

Duties and Responsibilities:

  • Answering customer emails and inquiries about their order.
  • Process refunds and cancellation request.
  • Checking/tracking shipment status for customer's order.
  • Contacting vendor for order/shipment update.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to September 2015 (11 Months)

Duties and Responsibilities:

  • Deliver service and support to end-users using and operating automated call distribution, and phone software, via remote connection or over the internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customers information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to May 2014 (13 Months)

Duties and Responsibilities:

  • Assisting customer with their internet and phone problem.
  • Works with field operation personnel to ensure customer satisfaction.
  • Communicate with internal and external customers.
  • Diagnoses customer issues through process and elimination by asking probing questions.
  • Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to the customer at a level of detail commensurate with customer PC knowledge and experience.
  • Assign tickets to a local market to dispatch service calls or assigns to TSR2 for advanced troubleshooting.
  • Identifies areas for improvement of process and procedure and provides feedback to supervisors.

Bookkeeper/HR

Industry:

Arts / Design / Fashion

Employment Period:

May 2008 to July 2012 (50 Months)

Duties and Responsibilities:

  • Purchase supplies and equipment Monitor office supply levels and reorder as necessary.
  • Pay any debt as it comes due for payment.
  • Collect sales taxes from customers and remit them to the government.
  • Ensure that receivables are collected promptly.
  • Record cash receipts and make bank deposits.
  • Provide information to the external accountant who creates the company’s financial statements.
  • Assemble information for external auditors for the annual audit.
  • Calculate and issue financial analysis of the financial statements Comply with local, state, and federal government reporting requirements.
  • Process payroll in a timely manner.
  • Provide clerical and administrative support to management as requested.

Production Management Support

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2015 to August 2016 (13 Months)

Duties and Responsibilities:

  • Update Monthly Progress Report sheet for all SEO clients.
  • Checking SEO rankings for all SEO clients website every week.
  • Call tracking for all clients new booked appointment over the phone.
  • Checking backlinks for all the date gathered on a spreadsheet.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2012 to February 2013 (6 Months)

Duties and Responsibilities:

  • Assisting customer’s inquiry about their eligibility and benefits as an HMO or PPO health care holder.
  • Provide summary of customer’s benefit and coverage plan.
  • Help customer find a service Provider according to their plan.

Education History

Field of Study:

Education/Teaching/Training

Major:

Biology

Graduation Date:

May 24, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Customer Service, Technical Support, Bookkeeping, Email management, Customer Support, Customer Handling, Customer Service Management, Call Handling, Outbound Calling, Inbound Calls,

INTERMEDIATE ★★

    EditingCanvaAdobe Photoshop

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18578948872
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: 11th GEN Corei1
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Rommel

Candidate ID: 652691


ADVANCED

    Administrative Support, Property Management, Email Handling, Phone Support...

INTERMEDIATE

    Real Estate, Administrative Skills, Appointment Setting, Customer Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

Rommel is a highly experienced remote professional with a strong background in administrative support within the Australian real estate industry. He demonstrated a solid understanding of the end-to-end property management support process, having handled various responsibilities ranging from tenant application processing to document preparation, scheduling inspections, managing incoming inquiries, and supporting maintenance coordination. 

Work Experience & Industry Fit:
  • Rommel has hands-on experience supporting property managers for a client in the Australian property management sector.
  • He is proficient in tools such as Property Tree, PropertyMe, Airtable, Inspection Manager, Maintenance Manager, and Invoice Genius.
  • His tasks included lease documentation, rental invoicing, calendar management, compliance form storage, handling tenant communications, and generating weekly performance reports.
  • He also has experience with both inbound and outbound communications, as well as escalations and troubleshooting.
  • He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
  • A relatively private individual, it takes Rommel some extra time to connect to and trust new people. Serious and reserved.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
Behavioral Summary

Rommel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results.

He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.


Employment History

Remote Part time

Industry:

Property / Real Estate

Employment Period:

February 2024 to April 2025 (13 Months)

Duties and Responsibilities:

  • Providing call/text support outside business hours using Ring Central.
  • Coordinating emergency requests to janitors and Property Managers.
  • Generating end of day excel reports for the calls that came in during the after-hours shift and sending it to client using Outlook.

Scheduling Coordinator

Industry:

Consulting (Business & Management)

Employment Period:

March 2022 to January 2025 (34 Months)

Duties and Responsibilities:

  • Call handling using Mighty Call. 
  • Gmail Shared Inbox management 
  • Google calendar management. 
  • Processing job orders. 
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability. 
  • Communicated scheduling changes to technicians though Slack.

Senior Real Estate Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

August 2022 to February 2024 (18 Months)

Duties and Responsibilities:

  • Monitored emails, organized inbox, and prioritized messages for client using Outlook. 
  • Answered and screened calls to provide information, schedule appointments and take detailed messages. 
  • Facilitated smooth operations with proficient data entry and document management for various reports. 
  • Completed business correspondence, transcription, and data entry.
  • Conferred with customers by telephone, chat or email to provide information. 
  • Managed CRM input, exports and clean up on Monday.com
  • Performed research to collect and record industry data.

Customer Service Associate II

Industry:

Property / Real Estate

Employment Period:

February 2020 to February 2022 (24 Months)

Duties and Responsibilities:

  • Answering general inquiries from owners, tenants, and vendors through email and phone using Zendesk. 
  • Answering bills, invoices, and owner statement queries.
  • Maintaining good relationship between tenants, owners, and vendors to ensure smooth transaction. 
  • Receiving and routing business correspondence to correct departments using Zendesk. 
  • Coordinating and completing maintenance requests using Rent Manager, Zendesk and Property Meld. 
  • Filing claims for home owners.

Executive Service Specialist

Industry:

Property / Real Estate

Employment Period:

October 2018 to February 2020 (15 Months)

Duties and Responsibilities:

  • Leasing support.
  • Application processing using OneForm.
  • Entering new tenant information in PropertyTree.
  • Entering new owner and property information in PropertyTree.
  • Preparing lease agreement.
  • Preparing lease renewals/addendum.
  • Creating Rental CMA reports.
  • Processed bills & invoices through InvoiceGenius.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2014 to October 2018 (53 Months)

Duties and Responsibilities:

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. 
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. 
  • Responded to customer requests for products, services, and company information. 
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. 
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs. 
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team. 
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

After-Hours Receptionist

Industry:

Hotel / Hospitality

Employment Period:

June 2022 to August 2023 (14 Months)

Duties and Responsibilities:

  • Answered phone promptly dispatched scheduled technician using OpenPhone app. 
  • Corresponded with clients through email and phone.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Web Application And Development

Graduation Date:

March 30, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Property Management, Email Handling, Phone Support, Calendar Management, Zendesk,

INTERMEDIATE ★★

    Real EstateAdministrative SkillsAppointment SettingCustomer SupportInvoice Audit

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/17597800454
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 7 7730U with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Rommel

Candidate ID: 652691


ADVANCED

    Administrative Support, Property Management, Email Handling, Phone Support...

INTERMEDIATE

    Real Estate, Administrative Skills, Appointment Setting, Customer Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

Rommel is a highly experienced remote professional with a strong background in administrative support within the Australian real estate industry. He demonstrated a solid understanding of the end-to-end property management support process, having handled various responsibilities ranging from tenant application processing to document preparation, scheduling inspections, managing incoming inquiries, and supporting maintenance coordination. 

Work Experience & Industry Fit:
  • Rommel has hands-on experience supporting property managers for a client in the Australian property management sector.
  • He is proficient in tools such as Property Tree, PropertyMe, Airtable, Inspection Manager, Maintenance Manager, and Invoice Genius.
  • His tasks included lease documentation, rental invoicing, calendar management, compliance form storage, handling tenant communications, and generating weekly performance reports.
  • He also has experience with both inbound and outbound communications, as well as escalations and troubleshooting.
  • He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
  • A relatively private individual, it takes Rommel some extra time to connect to and trust new people. Serious and reserved.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
Behavioral Summary

Rommel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results.

He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.


Employment History

Remote Part time

Industry:

Property / Real Estate

Employment Period:

February 2024 to April 2025 (13 Months)

Duties and Responsibilities:

  • Providing call/text support outside business hours using Ring Central.
  • Coordinating emergency requests to janitors and Property Managers.
  • Generating end of day excel reports for the calls that came in during the after-hours shift and sending it to client using Outlook.

Scheduling Coordinator

Industry:

Consulting (Business & Management)

Employment Period:

March 2022 to January 2025 (34 Months)

Duties and Responsibilities:

  • Call handling using Mighty Call. 
  • Gmail Shared Inbox management 
  • Google calendar management. 
  • Processing job orders. 
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability. 
  • Communicated scheduling changes to technicians though Slack.

Senior Real Estate Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

August 2022 to February 2024 (18 Months)

Duties and Responsibilities:

  • Monitored emails, organized inbox, and prioritized messages for client using Outlook. 
  • Answered and screened calls to provide information, schedule appointments and take detailed messages. 
  • Facilitated smooth operations with proficient data entry and document management for various reports. 
  • Completed business correspondence, transcription, and data entry.
  • Conferred with customers by telephone, chat or email to provide information. 
  • Managed CRM input, exports and clean up on Monday.com
  • Performed research to collect and record industry data.

Customer Service Associate II

Industry:

Property / Real Estate

Employment Period:

February 2020 to February 2022 (24 Months)

Duties and Responsibilities:

  • Answering general inquiries from owners, tenants, and vendors through email and phone using Zendesk. 
  • Answering bills, invoices, and owner statement queries.
  • Maintaining good relationship between tenants, owners, and vendors to ensure smooth transaction. 
  • Receiving and routing business correspondence to correct departments using Zendesk. 
  • Coordinating and completing maintenance requests using Rent Manager, Zendesk and Property Meld. 
  • Filing claims for home owners.

Executive Service Specialist

Industry:

Property / Real Estate

Employment Period:

October 2018 to February 2020 (15 Months)

Duties and Responsibilities:

  • Leasing support.
  • Application processing using OneForm.
  • Entering new tenant information in PropertyTree.
  • Entering new owner and property information in PropertyTree.
  • Preparing lease agreement.
  • Preparing lease renewals/addendum.
  • Creating Rental CMA reports.
  • Processed bills & invoices through InvoiceGenius.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2014 to October 2018 (53 Months)

Duties and Responsibilities:

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. 
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. 
  • Responded to customer requests for products, services, and company information. 
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. 
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs. 
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team. 
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

After-Hours Receptionist

Industry:

Hotel / Hospitality

Employment Period:

June 2022 to August 2023 (14 Months)

Duties and Responsibilities:

  • Answered phone promptly dispatched scheduled technician using OpenPhone app. 
  • Corresponded with clients through email and phone.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Web Application And Development

Graduation Date:

March 30, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Property Management, Email Handling, Phone Support, Calendar Management, Zendesk,

INTERMEDIATE ★★

    Real EstateAdministrative SkillsAppointment SettingCustomer SupportInvoice Audit

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/17597800454
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 7 7730U with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Keanna-mari

Candidate ID: 652233


ADVANCED

    Microsoft Excel, Microsoft Word, Microsoft Office...

INTERMEDIATE

    AutoCAD, Asana, PlanSwift, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Keanna is a dedicated Civil Engineer with a strong academic foundation in structural engineering. She earned her Bachelor of Science in Civil Engineering with a specialization in Structural Engineering from Mapua University. Her educational background, combined with her hands-on experience, provides her with a solid understanding of civil engineering principles, project planning, and structural analysis.

Work Experience & Industry Exposure:
  • She has gained valuable experience working in the construction and engineering industry, holding roles as an Office Engineer and Junior Civil Engineer.
  • Her experience at a multinational construction company involved assisting in project planning, contract management, and technical documentation, which demonstrates her ability to work in a fast-paced engineering environment.
  • Additionally, her previous role as a Junior Civil Engineer enhanced her skills in cost estimation, technical drawing, and project coordination. 
  • She is available to start immediately.
Skills & Technical Proficiency:
  • She is proficient in AutoCAD, SketchUp, STAAD, and Planswift, which are essential tools for structural analysis and project planning.
  • Her competency in Microsoft Office and basic programming knowledge in MATLAB, Python, and JavaScript adds versatility to her skill set.
  • She has also obtained relevant certifications, including training in ISO 9001:2015, FIDIC contracts, and concrete troubleshooting, showcasing her commitment to continuous professional development.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictlynfollowing “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems.
  • Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary

Keanna-mari is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise.
Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend
caution to their decision-making; Keanna-mari plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Civil Engineer Intern OJT

Industry:

Construction / Building / Engineering

Employment Period:

March 2022 to May 2022 (2 Months)

Duties and Responsibilities:

  • Collaborates with the team to face technical challenges and come up with creative solutions. 
  • Assists with cost estimation and budget management. 
  • Develops project plans, illustrations, and specifications. 
  • Reviews and analyzes data to establish project viability and feasibility.
  • Assists senior engineers with project planning and design.

Office Engineer

Industry:

Construction / Building / Engineering

Employment Period:

November 2023 to February 2025 (14 Months)

Duties and Responsibilities:

  • Organize and maintain electronic files for project documents, contracts, and client communications. 
  • Coordinate and schedule meetings, site visits, and appointments with clients, contractors, and suppliers, ensuring seamless calendar management. 
  • Uses Canva in creating marketing designs for advertisement.
  • Assists in the preparation of bidding documents and contract documents according to the FIDIC, international, and local laws and regulations. 
  • Prepare, review, and manage project documentation, including drawings, specifications, and reports. 
  • Act as a liaison between the engineering team, clients, contractors, and other stakeholders.
  • Coordinate project schedules, track progress, and facilitate communication. 
  • Manage the distribution of documents to relevant parties, both internal and external, ensuring they receive the correct and most recent versions. 
  • Develop and maintain strong relationships with existing clients while identifying and reaching out to potential new clients. 
  • Create accurate and detailed technical drawings and plans using CAD software.
  • Prepare layouts, schematics, and diagrams for construction projects.

Junior Civil Engineer

Industry:

Construction / Building / Engineering

Employment Period:

May 2023 to November 2023 (6 Months)

Duties and Responsibilities:

  • Assists in the planning and development of civil engineering projects, conducts site investigations, analyzes data, and prepares reports. 
  • Create accurate and detailed technical drawings and plans using CAD software.
  • Prepare layouts, schematics, and diagrams for construction projects. 
  • Creates a detailed entry of receipts for liquidation. 
  • Assists with cost estimates for the supplies, labor, and equipment needed for building projects.
  • Going over the project requirements, performing quantity takeoffs, as well as taking the project's scope and the site's conditions into consideration.

Education History

Field of Study:

Science & Technology

Major:

Science Technology Engineering and Mathematics

Graduation Date:

April 9, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Civil)

Major:

Structural Engineering

Graduation Date:

June 30, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft ExcelMicrosoft WordMicrosoft Office

INTERMEDIATE ★★

    AutoCADAsanaPlanSwiftCanva

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Keanna-mari

Candidate ID: 652233


ADVANCED

    Microsoft Excel, Microsoft Word, Microsoft Office...

INTERMEDIATE

    AutoCAD, Asana, PlanSwift, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Keanna is a dedicated Civil Engineer with a strong academic foundation in structural engineering. She earned her Bachelor of Science in Civil Engineering with a specialization in Structural Engineering from Mapua University. Her educational background, combined with her hands-on experience, provides her with a solid understanding of civil engineering principles, project planning, and structural analysis.

Work Experience & Industry Exposure:
  • She has gained valuable experience working in the construction and engineering industry, holding roles as an Office Engineer and Junior Civil Engineer.
  • Her experience at a multinational construction company involved assisting in project planning, contract management, and technical documentation, which demonstrates her ability to work in a fast-paced engineering environment.
  • Additionally, her previous role as a Junior Civil Engineer enhanced her skills in cost estimation, technical drawing, and project coordination. 
  • She is available to start immediately.
Skills & Technical Proficiency:
  • She is proficient in AutoCAD, SketchUp, STAAD, and Planswift, which are essential tools for structural analysis and project planning.
  • Her competency in Microsoft Office and basic programming knowledge in MATLAB, Python, and JavaScript adds versatility to her skill set.
  • She has also obtained relevant certifications, including training in ISO 9001:2015, FIDIC contracts, and concrete troubleshooting, showcasing her commitment to continuous professional development.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictlynfollowing “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems.
  • Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary

Keanna-mari is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise.
Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend
caution to their decision-making; Keanna-mari plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Civil Engineer Intern OJT

Industry:

Construction / Building / Engineering

Employment Period:

March 2022 to May 2022 (2 Months)

Duties and Responsibilities:

  • Collaborates with the team to face technical challenges and come up with creative solutions. 
  • Assists with cost estimation and budget management. 
  • Develops project plans, illustrations, and specifications. 
  • Reviews and analyzes data to establish project viability and feasibility.
  • Assists senior engineers with project planning and design.

Office Engineer

Industry:

Construction / Building / Engineering

Employment Period:

November 2023 to February 2025 (14 Months)

Duties and Responsibilities:

  • Organize and maintain electronic files for project documents, contracts, and client communications. 
  • Coordinate and schedule meetings, site visits, and appointments with clients, contractors, and suppliers, ensuring seamless calendar management. 
  • Uses Canva in creating marketing designs for advertisement.
  • Assists in the preparation of bidding documents and contract documents according to the FIDIC, international, and local laws and regulations. 
  • Prepare, review, and manage project documentation, including drawings, specifications, and reports. 
  • Act as a liaison between the engineering team, clients, contractors, and other stakeholders.
  • Coordinate project schedules, track progress, and facilitate communication. 
  • Manage the distribution of documents to relevant parties, both internal and external, ensuring they receive the correct and most recent versions. 
  • Develop and maintain strong relationships with existing clients while identifying and reaching out to potential new clients. 
  • Create accurate and detailed technical drawings and plans using CAD software.
  • Prepare layouts, schematics, and diagrams for construction projects.

Junior Civil Engineer

Industry:

Construction / Building / Engineering

Employment Period:

May 2023 to November 2023 (6 Months)

Duties and Responsibilities:

  • Assists in the planning and development of civil engineering projects, conducts site investigations, analyzes data, and prepares reports. 
  • Create accurate and detailed technical drawings and plans using CAD software.
  • Prepare layouts, schematics, and diagrams for construction projects. 
  • Creates a detailed entry of receipts for liquidation. 
  • Assists with cost estimates for the supplies, labor, and equipment needed for building projects.
  • Going over the project requirements, performing quantity takeoffs, as well as taking the project's scope and the site's conditions into consideration.

Education History

Field of Study:

Science & Technology

Major:

Science Technology Engineering and Mathematics

Graduation Date:

April 9, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Civil)

Major:

Structural Engineering

Graduation Date:

June 30, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft ExcelMicrosoft WordMicrosoft Office

INTERMEDIATE ★★

    AutoCADAsanaPlanSwiftCanva

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.29/hr

Ning

Candidate ID: 651941


ADVANCED

    Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps...

INTERMEDIATE

    Video Editing, CRM, Adobe Premiere Pro, Canva...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.

1. Career Highlights and Achievements:
  • Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.

  • Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.

  • Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.

  • Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.

  • Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.

2. Tech Stack / Proficiencies:
  • Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.

  • Calendly – Familiar with scheduling and coordinating meetings between clients and leads.

  • Google Sheets – Primary tool for lead tracking and database management.

  • ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.

  • LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.

  • Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.

He is available to start immediately. 

Predictive Index Behavioral Profile: Captain

Strongest Behaviors: 
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary: 

Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

 


Employment History

Lead Generation Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to October 2024 (10 Months)

Duties and Responsibilities:

  • Lead generation by doing research and using CRM software
  • Cold emailing and cold calling
  • Appointment setting

General Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2023 to September 2024 (10 Months)

Duties and Responsibilities:

  • Admin work & document management Email, social media, and calendar management
  • Facilitated insurance applications & claims

Sales Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2025 to May 2025 (4 Months)

Duties and Responsibilities:

  1. Appointment Setting
  2. Client Outreach
  3. Social Media Management

Education History

Field of Study:

High School

Major:

N/A

Graduation Date:

March 30, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationOutbound Appointment SettingMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Video EditingCRMAdobe Premiere ProCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650625085
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Ning

Candidate ID: 651941


ADVANCED

    Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps...

INTERMEDIATE

    Video Editing, CRM, Adobe Premiere Pro, Canva...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.

1. Career Highlights and Achievements:
  • Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.

  • Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.

  • Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.

  • Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.

  • Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.

2. Tech Stack / Proficiencies:
  • Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.

  • Calendly – Familiar with scheduling and coordinating meetings between clients and leads.

  • Google Sheets – Primary tool for lead tracking and database management.

  • ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.

  • LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.

  • Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.

He is available to start immediately. 

Predictive Index Behavioral Profile: Captain

Strongest Behaviors: 
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary: 

Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

 


Employment History

Lead Generation Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to October 2024 (10 Months)

Duties and Responsibilities:

  • Lead generation by doing research and using CRM software
  • Cold emailing and cold calling
  • Appointment setting

General Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2023 to September 2024 (10 Months)

Duties and Responsibilities:

  • Admin work & document management Email, social media, and calendar management
  • Facilitated insurance applications & claims

Sales Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2025 to May 2025 (4 Months)

Duties and Responsibilities:

  1. Appointment Setting
  2. Client Outreach
  3. Social Media Management

Education History

Field of Study:

High School

Major:

N/A

Graduation Date:

March 30, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationOutbound Appointment SettingMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Video EditingCRMAdobe Premiere ProCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650625085
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.18/hr

Yolanda

Candidate ID: 651765


ADVANCED

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing...

INTERMEDIATE

    Hubspot CRM, Email Support, Google Docs, Lead Generation...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.18 per hour or $USD 709.19 per month

Full Time: $USD 8.18 per hour or $USD 1418.38 per month

Remote Staff Recruiter Comments

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.


1. Career Highlights / Relevant Projects
  • Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

  • Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

  • Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

  • Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

  • Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary: 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Yolanda Grace will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.


 


Employment History

Outbound Lead Qualifier

Industry:

Environment / Health / Safety

Employment Period:

June 2024 to June 2024 (0 Months)

Duties and Responsibilities:

  • Make outbound calls to inbound leads from web forms and text messages.
  • Qualify leads based on pest issues and service area criteria. • Handle objections and brush-offs professionally.
  • Build rapport through friendly conversation.
  • Transfer qualified/interested leads to the sales team via warm transfer.
  • Provide a great first impression of the company.

Appointment Setter

Industry:

Banking / Financial Services

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Prequalified leads for potential sales opportunities.
  • Navigated and connected with decision-makers in large companies.
  • Scheduled appointments for financial service presentations.
  • Utilized multiple communication channels such as calls, SMS, and emails.

Appointment Setter

Industry:

Others

Employment Period:

January 2021 to October 2022 (21 Months)

Duties and Responsibilities:

  • Handled an Australian outsourcing account.
  • Contacted small to medium businesses and upsold products/services.
  • Coordinated with business owners and provided detailed service offerings via email.

Acquisition Associate General Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to January 2022 (2 Months)

Duties and Responsibilities:

  • Conducted cold calls using Mojo Dialer and Zillow CRM.
  • Evaluated and qualified motivated sellers for property sales.
  • Generated and gathered leads from various websites.
  • Entered and managed data in spreadsheets.
  • Compare property values based on location and market trends.
  • Managed social media marketing and connected with wholesalers and investors.

Telemarketer Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

December 2018 to February 2019 (1 Months)

Duties and Responsibilities:

  • Handled campaigns for home, auto insurance, student loans, and farmers' insurance.
  • Conducted cold calling and appointment setting.

Customer Service Representative

Industry:

General & Wholesale Trading

Employment Period:

August 2016 to December 2016 (4 Months)

Duties and Responsibilities:

  • Assisted clients with order processing, delivery tracking, and product concerns.
  • Managed email and chat support help desk.
  • Provided high-quality customer service.
  • Restored land title documents to preserve and prevent deterioration

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing, Email Sorting,

INTERMEDIATE ★★

    Hubspot CRMEmail SupportGoogle DocsLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17489509332
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $8.18/hr

Yolanda

Candidate ID: 651765


ADVANCED

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing...

INTERMEDIATE

    Hubspot CRM, Email Support, Google Docs, Lead Generation...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.18 per hour or $USD 709.19 per month

Full Time: $USD 8.18 per hour or $USD 1418.38 per month

Remote Staff Recruiter Comments

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.


1. Career Highlights / Relevant Projects
  • Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

  • Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

  • Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

  • Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

  • Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary: 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Yolanda Grace will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.


 


Employment History

Outbound Lead Qualifier

Industry:

Environment / Health / Safety

Employment Period:

June 2024 to June 2024 (0 Months)

Duties and Responsibilities:

  • Make outbound calls to inbound leads from web forms and text messages.
  • Qualify leads based on pest issues and service area criteria. • Handle objections and brush-offs professionally.
  • Build rapport through friendly conversation.
  • Transfer qualified/interested leads to the sales team via warm transfer.
  • Provide a great first impression of the company.

Appointment Setter

Industry:

Banking / Financial Services

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Prequalified leads for potential sales opportunities.
  • Navigated and connected with decision-makers in large companies.
  • Scheduled appointments for financial service presentations.
  • Utilized multiple communication channels such as calls, SMS, and emails.

Appointment Setter

Industry:

Others

Employment Period:

January 2021 to October 2022 (21 Months)

Duties and Responsibilities:

  • Handled an Australian outsourcing account.
  • Contacted small to medium businesses and upsold products/services.
  • Coordinated with business owners and provided detailed service offerings via email.

Acquisition Associate General Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to January 2022 (2 Months)

Duties and Responsibilities:

  • Conducted cold calls using Mojo Dialer and Zillow CRM.
  • Evaluated and qualified motivated sellers for property sales.
  • Generated and gathered leads from various websites.
  • Entered and managed data in spreadsheets.
  • Compare property values based on location and market trends.
  • Managed social media marketing and connected with wholesalers and investors.

Telemarketer Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

December 2018 to February 2019 (1 Months)

Duties and Responsibilities:

  • Handled campaigns for home, auto insurance, student loans, and farmers' insurance.
  • Conducted cold calling and appointment setting.

Customer Service Representative

Industry:

General & Wholesale Trading

Employment Period:

August 2016 to December 2016 (4 Months)

Duties and Responsibilities:

  • Assisted clients with order processing, delivery tracking, and product concerns.
  • Managed email and chat support help desk.
  • Provided high-quality customer service.
  • Restored land title documents to preserve and prevent deterioration

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing, Email Sorting,

INTERMEDIATE ★★

    Hubspot CRMEmail SupportGoogle DocsLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17489509332
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $11.31/hr

Jose

Candidate ID: 649094


ADVANCED

    Material Cost Estimation, CAD, AutoCAD, Bluebeam Software...

INTERMEDIATE

    Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.31 per hour or $USD 1960.34 per month

Remote Staff Recruiter Comments

Jose is a seasoned and licensed Civil Engineer with eight years of experience in the construction industry, specializing in quantity surveying and estimation. He has worked with Australian clients from 2021 to 2024, handling various construction materials, including rebars, flooring, fit-outs, roofing, painting, and electrical components. His experience extends to both remote estimation work and on-site project execution, giving him a well-rounded understanding of the construction process from start to finish.

Technical Skills & Industry Experience:
  • Construction Materials Expertise: Has experience estimating various materials, including rebars (steel reinforcing materials), which are critical in the early stages of construction. Understands the importance of accurate rebar cutting lists and fabrication processes.
  • Software Proficiency: Experienced in using Bluebeam and other estimation tools for quantity take-offs and scheduling. Although unfamiliar with ASA Rebar software, he is adaptable and confident in learning new platforms.
  • Australian Standards Compliance: Familiar with Australian measurement systems and material standards, demonstrating adaptability to different industry requirements.
  • Estimation & Take-Off Process: Follows a structured approach to material take-offs, ensuring accuracy by scaling projects correctly, marking material quantities, and maintaining organized documentation.
  • Problem-Solving & Adaptability: Effectively manages project delays, material shortages, and unexpected changes by implementing contingency plans, adjusting manpower, and coordinating with suppliers.
  • Communication & Coordination: Acknowledges the importance of client and contractor communication in preventing errors due to incorrect or outdated plans. Proactively seeks clarification and ensures alignment between design and execution.
  • He can start immediately. 
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
  • Teaches and shares; generally interested in working collaboratively with others to help out.
  • Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
Behavioral Summary

Jose is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, He is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. He gets along easily with a wide variety of people.


Employment History

Assistant Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

April 2017 to January 2025 (93 Months)

Duties and Responsibilities:

  • Create designs, calculations, and drawings for transportation projects, buildings, and other infrastructure.
  • Create plans for construction and maintenance projects.
  • Oversee the construction and operation of projects.
  • Perform engineering calculations and cost estimates
  • Projects Roads, bridges, and other transportation projects Buildings, an-ports, and other municipal construction.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2021 to July 2024 (41 Months)

Duties and Responsibilities:

Austrailian Construction Company
  • Prepares material (floor covering, wall covering, fit-out, roofing, painting, electrical, rebars) estimates for construction by studying plans and specifications.
  • Analyze requirement documents, blueprints and project plans to gain a thorough understanding of the project.
  • Clarify the client's needs and expectations. 
  • Read blueprints and take measurements using Bluebeam / Planswift.
  • Prepare and submit quotations.
  • Present prepared estimates to management and other stakeholders.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

April 2017 to January 2024 (81 Months)

Duties and Responsibilities:

  • Cost estimation and budgeting.
  • Providing accurate take off, bill of quantities and quotation.
  • Assessment of blueprints from tendering process to final update of plans.
  • Estimation of Carpentry works such as (but not limited to) ceiling works, partitions, doors, windows, millworks.
  • Exposure to different materials used for specialty items.
  • Coordination with supplier to provide competitive quotes.

Barista

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2015 to August 2016 (12 Months)

Duties and Responsibilities:

  • Crafting high-quality beverages according to company standards, providing exceptional customer service without compromising quality
  • Refined planning and organizational skill

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

March 1, 2018

Located In:

Philippines

License and Certification: :

Licensed Civil Engineer 


Skills

ADVANCED ★★★

    Material Cost Estimation, CAD, AutoCAD, Bluebeam Software,

INTERMEDIATE ★★

    Microsoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17449066025
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Intel
  • Processor: Intel Core i7-8700 CPU
  • Operating System: Windows 10

All-inclusive Rate: USD $11.31/hr

Jose

Candidate ID: 649094


ADVANCED

    Material Cost Estimation, CAD, AutoCAD, Bluebeam Software...

INTERMEDIATE

    Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.31 per hour or $USD 1960.34 per month

Remote Staff Recruiter Comments

Jose is a seasoned and licensed Civil Engineer with eight years of experience in the construction industry, specializing in quantity surveying and estimation. He has worked with Australian clients from 2021 to 2024, handling various construction materials, including rebars, flooring, fit-outs, roofing, painting, and electrical components. His experience extends to both remote estimation work and on-site project execution, giving him a well-rounded understanding of the construction process from start to finish.

Technical Skills & Industry Experience:
  • Construction Materials Expertise: Has experience estimating various materials, including rebars (steel reinforcing materials), which are critical in the early stages of construction. Understands the importance of accurate rebar cutting lists and fabrication processes.
  • Software Proficiency: Experienced in using Bluebeam and other estimation tools for quantity take-offs and scheduling. Although unfamiliar with ASA Rebar software, he is adaptable and confident in learning new platforms.
  • Australian Standards Compliance: Familiar with Australian measurement systems and material standards, demonstrating adaptability to different industry requirements.
  • Estimation & Take-Off Process: Follows a structured approach to material take-offs, ensuring accuracy by scaling projects correctly, marking material quantities, and maintaining organized documentation.
  • Problem-Solving & Adaptability: Effectively manages project delays, material shortages, and unexpected changes by implementing contingency plans, adjusting manpower, and coordinating with suppliers.
  • Communication & Coordination: Acknowledges the importance of client and contractor communication in preventing errors due to incorrect or outdated plans. Proactively seeks clarification and ensures alignment between design and execution.
  • He can start immediately. 
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
  • Teaches and shares; generally interested in working collaboratively with others to help out.
  • Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
Behavioral Summary

Jose is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, He is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. He gets along easily with a wide variety of people.


Employment History

Assistant Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

April 2017 to January 2025 (93 Months)

Duties and Responsibilities:

  • Create designs, calculations, and drawings for transportation projects, buildings, and other infrastructure.
  • Create plans for construction and maintenance projects.
  • Oversee the construction and operation of projects.
  • Perform engineering calculations and cost estimates
  • Projects Roads, bridges, and other transportation projects Buildings, an-ports, and other municipal construction.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2021 to July 2024 (41 Months)

Duties and Responsibilities:

Austrailian Construction Company
  • Prepares material (floor covering, wall covering, fit-out, roofing, painting, electrical, rebars) estimates for construction by studying plans and specifications.
  • Analyze requirement documents, blueprints and project plans to gain a thorough understanding of the project.
  • Clarify the client's needs and expectations. 
  • Read blueprints and take measurements using Bluebeam / Planswift.
  • Prepare and submit quotations.
  • Present prepared estimates to management and other stakeholders.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

April 2017 to January 2024 (81 Months)

Duties and Responsibilities:

  • Cost estimation and budgeting.
  • Providing accurate take off, bill of quantities and quotation.
  • Assessment of blueprints from tendering process to final update of plans.
  • Estimation of Carpentry works such as (but not limited to) ceiling works, partitions, doors, windows, millworks.
  • Exposure to different materials used for specialty items.
  • Coordination with supplier to provide competitive quotes.

Barista

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2015 to August 2016 (12 Months)

Duties and Responsibilities:

  • Crafting high-quality beverages according to company standards, providing exceptional customer service without compromising quality
  • Refined planning and organizational skill

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

March 1, 2018

Located In:

Philippines

License and Certification: :

Licensed Civil Engineer 


Skills

ADVANCED ★★★

    Material Cost Estimation, CAD, AutoCAD, Bluebeam Software,

INTERMEDIATE ★★

    Microsoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17449066025
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Intel
  • Processor: Intel Core i7-8700 CPU
  • Operating System: Windows 10

All-inclusive Rate: USD $13.83/hr

Jan

Candidate ID: 646191


ADVANCED

    Adobe Premiere Pro, Adobe Photoshop, Video Editing, Social Media Management...

INTERMEDIATE

    Graphic Design, Adobe Creative Suite, Canva...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Remote Staff Recruiter Comments

Jan Paulo is a highly experienced and versatile Video Editor with a strong background in digital marketing, advertising, news media, real estate, and social media content creation. His extensive experience across multiple industries has provided him with a well-rounded skill set, allowing him to adapt to various content styles and editing requirements. He has demonstrated proficiency in producing high-quality videos tailored to different audiences and platforms.

Work Experience & Expertise:
  • Over five years of professional experience in video editing, with a focus on content creation for advertising campaigns, social media, news media, and real estate.
  • Skilled in handling various content formats, including short-form advertising videos (15-30 seconds), long-form vlogs, commercial ads, podcasts, and reels for platforms such as TikTok, Instagram, Facebook, and YouTube.
  • Has worked with clients in healthcare, real estate, virtual assistant services, news media, and content creation, showing strong adaptability to different industries.
  • Extensive experience in managing multiple clients and projects simultaneously, demonstrating strong time management and organizational skills.
  • He is able to start immediately.
Technical Skills:
  • Video Editing Software: Advanced proficiency in Adobe Premiere Pro (primary tool since 2018), Adobe After Effects, and experience with DaVinci Resolve and other editing tools.
  • Graphic Design: Knowledgeable in Adobe Photoshop & Illustrator, which complements his video editing capabilities.
  • Editing Techniques: Strong understanding of video hooks, pacing, and storytelling to capture audience attention within the first 3-5 seconds, inspired by successful content strategies (e.g., Mr. Beast’s approach).
  • Sample Portfolio: https://janpaulosaltingportfolio.my.canva.site/
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
  • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

Jan Paulo is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

VIDEO EDITOR

Industry:

Entertainment / Media

Employment Period:

March 2024 to August 2024 (5 Months)

Duties and Responsibilities:

  • Editing & Post-Production: Edit and refine raw footage into compelling, high-quality videos that align with the brand’s vision, incorporating seamless transitions, sound design, color correction, and visual effects to enhance storytelling.
  • Content Structuring: Organize and structure vlog-style content to create a natural, engaging flow that keeps audiences captivated and emotionally invested.
  • Brand Consistency: Maintain a cohesive visual and storytelling style that resonates with the target audience and upholds the brand’s messaging and identity.

SOCIAL MEDIA SPECIALIST

Industry:

Property / Real Estate

Employment Period:

July 2023 to February 2024 (6 Months)

Duties and Responsibilities:

  • Capture high-quality video footage of properties, including interior, exterior, aerial (drone), and lifestyle shots to showcase real estate listings effectively.
  • Edit and enhance video content with professional-grade software, ensuring polished, visually engaging, and marketable materials.
  • Develop engaging video content optimized for various platforms, including Instagram Reels, YouTube, Facebook, and TikTok, to maximize audience engagement.

GRAPHIC AND VIDEO EDITOR

Industry:

Entertainment / Media

Employment Period:

April 2022 to May 2023 (13 Months)

Duties and Responsibilities:

  • Edit and assemble raw footage into polished news segments, ensuring clarity, coherence, and alignment with the organization’s editorial standards.
  • Enhance visual storytelling by incorporating graphics, text overlays, lower thirds, and other visual elements that improve audience comprehension.
  • Collaborate with reporters, producers, and newsroom staff to ensure timely delivery of news packages under tight deadlines.
  • Apply color correction, audio mixing, and other post-production techniques to maintain professional production quality.
  • Select appropriate background music, sound effects, and transitions to enhance storytelling impact while adhering to copyright and licensing regulations.

GRAPHIC AND VIDEO EDITOR

Industry:

Property / Real Estate

Employment Period:

July 2020 to March 2022 (20 Months)

Duties and Responsibilities:

  • Video Editing & Post-Production: Edit high-quality videos for healthcare marketing campaigns, real estate promotions, and client presentations, ensuring professional aesthetics and brand consistency.
  • Motion Graphics & Animation: Develop engaging motion graphics, animated text overlays, and visual effects to enhance video content.
  • Content Strategy & Storytelling: Collaborate with marketing teams to create compelling visual narratives that drive engagement and conversions.
  • Real Estate Marketing Videos: Produce property showcase videos, virtual tours, and promotional content for listings, ensuring a strong visual impact.

Graphic Design

Industry:

Wood / Fibre / Paper

Employment Period:

December 2017 to June 2019 (17 Months)

Duties and Responsibilities:

  • Designed and developed graphics tailored to meet client preferences, ensuring brand consistency and visual appeal.
  • Utilized advanced 3D modeling software to create innovative and precise digital designs for various applications.
  • Skillfully integrated cutting-edge automation technologies to streamline production workflows, improving efficiency and accuracy.
  • Programmed and operated CNC machines to manufacture high-quality, tangible products with intricate detailing.

Education History

Field of Study:

Engineering (Others)

Major:

Mechanical Engineering

Graduation Date:

June 16, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Premiere Pro, Adobe Photoshop, Video Editing, Social Media Management, Adobe After Effects, Audio Editing, Audacity,

INTERMEDIATE ★★

    Graphic DesignAdobe Creative SuiteCanva

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: custom-built PC
  • Processor: AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $13.83/hr

Jan

Candidate ID: 646191


ADVANCED

    Adobe Premiere Pro, Adobe Photoshop, Video Editing, Social Media Management...

INTERMEDIATE

    Graphic Design, Adobe Creative Suite, Canva...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Remote Staff Recruiter Comments

Jan Paulo is a highly experienced and versatile Video Editor with a strong background in digital marketing, advertising, news media, real estate, and social media content creation. His extensive experience across multiple industries has provided him with a well-rounded skill set, allowing him to adapt to various content styles and editing requirements. He has demonstrated proficiency in producing high-quality videos tailored to different audiences and platforms.

Work Experience & Expertise:
  • Over five years of professional experience in video editing, with a focus on content creation for advertising campaigns, social media, news media, and real estate.
  • Skilled in handling various content formats, including short-form advertising videos (15-30 seconds), long-form vlogs, commercial ads, podcasts, and reels for platforms such as TikTok, Instagram, Facebook, and YouTube.
  • Has worked with clients in healthcare, real estate, virtual assistant services, news media, and content creation, showing strong adaptability to different industries.
  • Extensive experience in managing multiple clients and projects simultaneously, demonstrating strong time management and organizational skills.
  • He is able to start immediately.
Technical Skills:
  • Video Editing Software: Advanced proficiency in Adobe Premiere Pro (primary tool since 2018), Adobe After Effects, and experience with DaVinci Resolve and other editing tools.
  • Graphic Design: Knowledgeable in Adobe Photoshop & Illustrator, which complements his video editing capabilities.
  • Editing Techniques: Strong understanding of video hooks, pacing, and storytelling to capture audience attention within the first 3-5 seconds, inspired by successful content strategies (e.g., Mr. Beast’s approach).
  • Sample Portfolio: https://janpaulosaltingportfolio.my.canva.site/
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
  • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

Jan Paulo is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

VIDEO EDITOR

Industry:

Entertainment / Media

Employment Period:

March 2024 to August 2024 (5 Months)

Duties and Responsibilities:

  • Editing & Post-Production: Edit and refine raw footage into compelling, high-quality videos that align with the brand’s vision, incorporating seamless transitions, sound design, color correction, and visual effects to enhance storytelling.
  • Content Structuring: Organize and structure vlog-style content to create a natural, engaging flow that keeps audiences captivated and emotionally invested.
  • Brand Consistency: Maintain a cohesive visual and storytelling style that resonates with the target audience and upholds the brand’s messaging and identity.

SOCIAL MEDIA SPECIALIST

Industry:

Property / Real Estate

Employment Period:

July 2023 to February 2024 (6 Months)

Duties and Responsibilities:

  • Capture high-quality video footage of properties, including interior, exterior, aerial (drone), and lifestyle shots to showcase real estate listings effectively.
  • Edit and enhance video content with professional-grade software, ensuring polished, visually engaging, and marketable materials.
  • Develop engaging video content optimized for various platforms, including Instagram Reels, YouTube, Facebook, and TikTok, to maximize audience engagement.

GRAPHIC AND VIDEO EDITOR

Industry:

Entertainment / Media

Employment Period:

April 2022 to May 2023 (13 Months)

Duties and Responsibilities:

  • Edit and assemble raw footage into polished news segments, ensuring clarity, coherence, and alignment with the organization’s editorial standards.
  • Enhance visual storytelling by incorporating graphics, text overlays, lower thirds, and other visual elements that improve audience comprehension.
  • Collaborate with reporters, producers, and newsroom staff to ensure timely delivery of news packages under tight deadlines.
  • Apply color correction, audio mixing, and other post-production techniques to maintain professional production quality.
  • Select appropriate background music, sound effects, and transitions to enhance storytelling impact while adhering to copyright and licensing regulations.

GRAPHIC AND VIDEO EDITOR

Industry:

Property / Real Estate

Employment Period:

July 2020 to March 2022 (20 Months)

Duties and Responsibilities:

  • Video Editing & Post-Production: Edit high-quality videos for healthcare marketing campaigns, real estate promotions, and client presentations, ensuring professional aesthetics and brand consistency.
  • Motion Graphics & Animation: Develop engaging motion graphics, animated text overlays, and visual effects to enhance video content.
  • Content Strategy & Storytelling: Collaborate with marketing teams to create compelling visual narratives that drive engagement and conversions.
  • Real Estate Marketing Videos: Produce property showcase videos, virtual tours, and promotional content for listings, ensuring a strong visual impact.

Graphic Design

Industry:

Wood / Fibre / Paper

Employment Period:

December 2017 to June 2019 (17 Months)

Duties and Responsibilities:

  • Designed and developed graphics tailored to meet client preferences, ensuring brand consistency and visual appeal.
  • Utilized advanced 3D modeling software to create innovative and precise digital designs for various applications.
  • Skillfully integrated cutting-edge automation technologies to streamline production workflows, improving efficiency and accuracy.
  • Programmed and operated CNC machines to manufacture high-quality, tangible products with intricate detailing.

Education History

Field of Study:

Engineering (Others)

Major:

Mechanical Engineering

Graduation Date:

June 16, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Premiere Pro, Adobe Photoshop, Video Editing, Social Media Management, Adobe After Effects, Audio Editing, Audacity,

INTERMEDIATE ★★

    Graphic DesignAdobe Creative SuiteCanva

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: custom-built PC
  • Processor: AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $3.75/hr

Julius

Candidate ID: 646021


ADVANCED

    Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe After Effects...

INTERMEDIATE

    Figma, Graphic Design, Project Management, Team Management...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 12.82 per hour or $USD 1111.29 per month

Remote Staff Recruiter Comments

Julius is a highly experienced video editor with over a decade of professional experience in video production and motion graphics. His background spans multiple industries, including news media, logistics, and advertising. He demonstrates strong proficiency in industry-standard tools such as Adobe Premiere Pro and After Effects, particularly in motion graphics and explainer videos.

His adaptability to different content styles, from corporate campaigns to social media advertisements, makes him a versatile candidate for this role. He has worked with international clients, including a full-service advertising agency in Canada and a U.S.-based automotive brand, showcasing his ability to produce engaging, high-quality content for diverse audiences.

Technical Skills & Experience:

  • Over 10 years of experience in professional video editing.
  • Strong expertise in Adobe Premiere Pro and After Effects.
  • Experience creating infographics for live news broadcasts, explainer videos, and social media ads.
  • Worked on ad campaigns, including corporate promotions, product showcases, and local business marketing.
  • Created content for advertising campaigns, ensuring audience engagement within the first few seconds.
  • Developed social media reels and segment openers for a Canadian media outlet.
  • Sample Portfolio: https://juliustasis.pixpa.com/
  • He can start immediately.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Julius is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. 


Employment History

Multimedia Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2024 to Present

Duties and Responsibilities:

  • Design and develop visually compelling and user-friendly websites that meet the strategic objectives of our clients. 
  • Create a wide range of print materials, including brochures, flyers, posters, and business cards, ensuring brand consistency and message clarity across all mediums. 
  • Develop and execute innovative branding concepts that enhance brand visibility and align with marketing strategies. 
  • Collaborate with the marketing team to understand project objectives, target audiences, and key messages to deliver design solutions that resonate with the intended audience. 
  • Provide expert design advice and guidance to both team members and clients, ensuring the best creative outcomes.

Senior Multimedia Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2018 to October 2023 (65 Months)

Duties and Responsibilities:

  • Lead the creative direction and visual identity of the company, ensuring consistency across all multimedia assets.
  • Collaborate with key stakeholders to define brand guidelines, messaging, and overall design aesthetics.
  • Stay up to date with industry trends and implement best practices in digital marketing and multimedia production.
  • Design and produce high-quality multimedia assets, including videos, animations, graphics, email templates, and digital imagery for marketing and corporate use.
  • Develop and manage engaging visual content for websites, social media, presentations, and other digital channels.
  • Support the development of digital marketing campaigns by creating compelling visual assets tailored to different target audiences.

Senior Multimedia Specialist

Industry:

Transportation / Logistics

Employment Period:

May 2015 to May 2018 (36 Months)

Duties and Responsibilities:

  • Strategic Multimedia Development: Lead the development and standardization of multimedia assets and templates for global use, ensuring consistency in branding, messaging, and user experience across all digital platforms.
  • Content Creation & Optimization: Design, develop, and optimize a wide range of multimedia content, including videos, animations, graphics, and interactive media, to support corporate communications, marketing, and training initiatives.
  • Data-Driven Multimedia Solutions: Develop and implement data visualization and interactive multimedia solutions that enhance reporting and decision-making processes, aligning with business objectives.

Senior Web and Graphic Designer

Industry:

Journalism

Employment Period:

November 2011 to May 2015 (42 Months)

Duties and Responsibilities:

  • Assist the news desk and translate information into news materials for the website.
  • Working closely with the news team, photographers and editors.
  • Record interviews and meetings using shorthand or technical equipment.
  • Producing concise and accurate copy and design materials according to the website's house style and to strict deadlines.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

May 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe After Effects, Adobe InDesign,

INTERMEDIATE ★★

    FigmaGraphic DesignProject ManagementTeam ManagementB2B

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17429441952
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Aorus, Zotac, Be Quiet!, G.SKill, Samsung
  • Processor: 12th Gen Intel(R) Core(TM) i7-12700K 3.60 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $3.75/hr

Julius

Candidate ID: 646021


ADVANCED

    Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe After Effects...

INTERMEDIATE

    Figma, Graphic Design, Project Management, Team Management...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 12.82 per hour or $USD 1111.29 per month

Remote Staff Recruiter Comments

Julius is a highly experienced video editor with over a decade of professional experience in video production and motion graphics. His background spans multiple industries, including news media, logistics, and advertising. He demonstrates strong proficiency in industry-standard tools such as Adobe Premiere Pro and After Effects, particularly in motion graphics and explainer videos.

His adaptability to different content styles, from corporate campaigns to social media advertisements, makes him a versatile candidate for this role. He has worked with international clients, including a full-service advertising agency in Canada and a U.S.-based automotive brand, showcasing his ability to produce engaging, high-quality content for diverse audiences.

Technical Skills & Experience:

  • Over 10 years of experience in professional video editing.
  • Strong expertise in Adobe Premiere Pro and After Effects.
  • Experience creating infographics for live news broadcasts, explainer videos, and social media ads.
  • Worked on ad campaigns, including corporate promotions, product showcases, and local business marketing.
  • Created content for advertising campaigns, ensuring audience engagement within the first few seconds.
  • Developed social media reels and segment openers for a Canadian media outlet.
  • Sample Portfolio: https://juliustasis.pixpa.com/
  • He can start immediately.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Julius is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. 


Employment History

Multimedia Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2024 to Present

Duties and Responsibilities:

  • Design and develop visually compelling and user-friendly websites that meet the strategic objectives of our clients. 
  • Create a wide range of print materials, including brochures, flyers, posters, and business cards, ensuring brand consistency and message clarity across all mediums. 
  • Develop and execute innovative branding concepts that enhance brand visibility and align with marketing strategies. 
  • Collaborate with the marketing team to understand project objectives, target audiences, and key messages to deliver design solutions that resonate with the intended audience. 
  • Provide expert design advice and guidance to both team members and clients, ensuring the best creative outcomes.

Senior Multimedia Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2018 to October 2023 (65 Months)

Duties and Responsibilities:

  • Lead the creative direction and visual identity of the company, ensuring consistency across all multimedia assets.
  • Collaborate with key stakeholders to define brand guidelines, messaging, and overall design aesthetics.
  • Stay up to date with industry trends and implement best practices in digital marketing and multimedia production.
  • Design and produce high-quality multimedia assets, including videos, animations, graphics, email templates, and digital imagery for marketing and corporate use.
  • Develop and manage engaging visual content for websites, social media, presentations, and other digital channels.
  • Support the development of digital marketing campaigns by creating compelling visual assets tailored to different target audiences.

Senior Multimedia Specialist

Industry:

Transportation / Logistics

Employment Period:

May 2015 to May 2018 (36 Months)

Duties and Responsibilities:

  • Strategic Multimedia Development: Lead the development and standardization of multimedia assets and templates for global use, ensuring consistency in branding, messaging, and user experience across all digital platforms.
  • Content Creation & Optimization: Design, develop, and optimize a wide range of multimedia content, including videos, animations, graphics, and interactive media, to support corporate communications, marketing, and training initiatives.
  • Data-Driven Multimedia Solutions: Develop and implement data visualization and interactive multimedia solutions that enhance reporting and decision-making processes, aligning with business objectives.

Senior Web and Graphic Designer

Industry:

Journalism

Employment Period:

November 2011 to May 2015 (42 Months)

Duties and Responsibilities:

  • Assist the news desk and translate information into news materials for the website.
  • Working closely with the news team, photographers and editors.
  • Record interviews and meetings using shorthand or technical equipment.
  • Producing concise and accurate copy and design materials according to the website's house style and to strict deadlines.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

May 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe After Effects, Adobe InDesign,

INTERMEDIATE ★★

    FigmaGraphic DesignProject ManagementTeam ManagementB2B

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17429441952
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Aorus, Zotac, Be Quiet!, G.SKill, Samsung
  • Processor: 12th Gen Intel(R) Core(TM) i7-12700K 3.60 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Johanna

Candidate ID: 645262


ADVANCED

    Escalations, De-escalations, Customer Relations, Customer Support...

INTERMEDIATE

    Outbound Appointment Setting, Outbound Calling, B2B Calling...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Remote Staff Recruiter Comments

Johanna is a results-driven professional with over 12 years of experience in client-facing and back-office roles within the financial services and SaaS industries. She brings with her an exceptional track record in fraud prevention, payment lifecycle management, and customer onboarding. 

  • Fraud Prevention & Risk Management
  • Client Onboarding & Support
  • Escalation & VIP Support
  • Customer Service
  • Successfully transitioned from voice-based support to fraud prevention, culminating in a senior payment lifecycle analyst role managing escalations from high-net-worth clients.
  • Oversaw multimillion-dollar transaction reviews with minimal error margins and high trust levels from internal stakeholders.
  • Spearheaded onboarding improvements at her current SaaS client, contributing to higher client retention and successful fraud screening measures.
  • Can start immediately

Tools & Software:

  • Zendesk (Email/Customer Support)
  • Slack (Internal Communications)
  • Stripe (Payments/Disputes)
  • Zoom (Virtual Meetings)
  • CRM App (proprietary, similar to QuickBooks)
PI Behavioral Profile: Captain

Strongest Behaviors:

  • Proactive, assertive, and driven to reach personal and team goals.
  • Independent, innovative thinker who thrives in dynamic, fast-paced environments.
  • Persuasive communicator who builds and leverages relationships effectively.

Behavioral Summary:

Johanna is a confident and self-starting professional who thrives under pressure and adapts well to changing conditions. She combines her assertiveness with a relationship-oriented approach, making her effective in both collaborative and independent settings. Known for her urgency and ability to influence outcomes, she excels in environments that allow autonomy, quick decision-making, and impactful client engagement. Her preference for action over routine aligns well with roles that require initiative and direct client interaction, making her a valuable addition to fast-moving teams.


Employment History

Payment Lifecycle Analyst - Commercial Banking

Industry:

Banking / Financial Services

Employment Period:

August 2023 to September 2024 (12 Months)

Duties and Responsibilities:

  •  As a Payment LIfecycle Analyst, I actively contact high-profile bank clients to determine if there is fraud in their day-to-day payments while building and nurturing relationships with them.
  • Aiming to provide customer satisfaction and success, I also actively work with the customers' private bankers to ensure we have good standing with them.

Fraud Specialist 3 - Electronic Money Movement

Industry:

Banking / Financial Services

Employment Period:

May 2016 to August 2023 (87 Months)

Duties and Responsibilities:

  •  As a Fraud Specialist 3, I provided real-time solutions and decisions based on possible fraud trends.
  • We ensure that fraud does not cross over to our clients' accounts.
  • We do this in as much detail as possible and in the shortest amount of time to maximize efficiency.
  • I was also involved in being a person of contact or resource for new hires for training and development.

Customer Service Specialist and Relief Communications Coach

Industry:

Banking / Financial Services

Employment Period:

October 2011 to April 2016 (54 Months)

Duties and Responsibilities:

  • Provides customer service for credit card clients in a CSAT-driven role.
  • Provides services for customer balance inquiries, statements, card replacements, interest charges, late fee explanations, payments, etc. I was also part of a special project in my department that aimed to improve our department's communication effectively when speaking with our valued clients/customers.

Customer Service/Inbound Sales Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2010 to September 2011 (19 Months)

Duties and Responsibilities:

  • Customer Service/Sales Agent for a global account that supports all English-speaking countries.
  • I supported a software company that is a household name.
  • I supported every single line of business of the company except technical concerns.
  • I supported private individuals, companies, and enterprises that patronize the company's products.
  • My day-to-day tasks include answering inbound customer service calls to answer customer queries and, at the same time, upselling the company's products and features in the hopes of customers purchasing upgrades and additional memberships.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2009 to January 2010 (5 Months)

Duties and Responsibilities:

  • Provides customer service for a US satellite TV account. Aims to give 100% customer satisfaction to all clients.
  • Provided support for billing concerns, payments, technical support, etc.

Customer Service Representative Specialization

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2007 to March 2008 (6 Months)

Duties and Responsibilities:

  • Provided customer service to customers who have queries or grievances with the product.
  • The client I supported was an online travel booking company offering deals and cost-efficient travel alternatives.
  • I was also focused on upselling add-ons for the customers to maximize profit.

Credit Analyst

Industry:

Banking / Financial Services

Employment Period:

October 2008 to March 2009 (5 Months)

Duties and Responsibilities:

  • Handled the credit investigation for car loan applicants.
  • Responsible for conducting background checks on prospective clients and verifies whether or not they are fit to have an auto loan with the bank.

Virtual Assistant Senior Payment Operations Analyst

Industry:

Banking / Financial Services

Employment Period:

September 2024 to April 2025 (7 Months)

Duties and Responsibilities:

Current Specialization: Fraud Prevention/Customer Success/Administrative Tasks/Outbound Escalation Calls/Outbound Onboarding Calls/B2B
  • As a Senior Payment Operations Analyst, my client is a start-up web application providing CRM services for small business owners.
  • I handle large payment reviews, refunds, dispute escalations, escalation calls, onboarding calls and other admin tasks that my client would ask me to do.
  • My day-to-day tasks include reviewing large payments and checking if they are good payments and not fraud.
  • I also call my client's potential customers for an onboarding call to check if they are a fit to be onboarded on the platform.
  • During the call, I would build rapport with the potential customer to make sure they have everything they need to grow their business on the app.
  • I would make sure they are familiar with the marketing tools the app offers for them to maximize income.
  • I also handle answering chats and emails regarding payment concerns from the customers.
  • Another important task I have with my role is escalation calls.
  • As a Senior analyst, I would initiate outbound calls to the customers to provide support and to make sure that they would keep their business on the app.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Legal Management

Graduation Date:

April 1, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Escalations, De-escalations, Customer Relations, Customer Support, Customer Retention, Fraud Prevention, Fraud Detection,

INTERMEDIATE ★★

    Outbound Appointment SettingOutbound CallingB2B Calling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650823319
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Johanna

Candidate ID: 645262


ADVANCED

    Escalations, De-escalations, Customer Relations, Customer Support...

INTERMEDIATE

    Outbound Appointment Setting, Outbound Calling, B2B Calling...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Remote Staff Recruiter Comments

Johanna is a results-driven professional with over 12 years of experience in client-facing and back-office roles within the financial services and SaaS industries. She brings with her an exceptional track record in fraud prevention, payment lifecycle management, and customer onboarding. 

  • Fraud Prevention & Risk Management
  • Client Onboarding & Support
  • Escalation & VIP Support
  • Customer Service
  • Successfully transitioned from voice-based support to fraud prevention, culminating in a senior payment lifecycle analyst role managing escalations from high-net-worth clients.
  • Oversaw multimillion-dollar transaction reviews with minimal error margins and high trust levels from internal stakeholders.
  • Spearheaded onboarding improvements at her current SaaS client, contributing to higher client retention and successful fraud screening measures.
  • Can start immediately

Tools & Software:

  • Zendesk (Email/Customer Support)
  • Slack (Internal Communications)
  • Stripe (Payments/Disputes)
  • Zoom (Virtual Meetings)
  • CRM App (proprietary, similar to QuickBooks)
PI Behavioral Profile: Captain

Strongest Behaviors:

  • Proactive, assertive, and driven to reach personal and team goals.
  • Independent, innovative thinker who thrives in dynamic, fast-paced environments.
  • Persuasive communicator who builds and leverages relationships effectively.

Behavioral Summary:

Johanna is a confident and self-starting professional who thrives under pressure and adapts well to changing conditions. She combines her assertiveness with a relationship-oriented approach, making her effective in both collaborative and independent settings. Known for her urgency and ability to influence outcomes, she excels in environments that allow autonomy, quick decision-making, and impactful client engagement. Her preference for action over routine aligns well with roles that require initiative and direct client interaction, making her a valuable addition to fast-moving teams.


Employment History

Payment Lifecycle Analyst - Commercial Banking

Industry:

Banking / Financial Services

Employment Period:

August 2023 to September 2024 (12 Months)

Duties and Responsibilities:

  •  As a Payment LIfecycle Analyst, I actively contact high-profile bank clients to determine if there is fraud in their day-to-day payments while building and nurturing relationships with them.
  • Aiming to provide customer satisfaction and success, I also actively work with the customers' private bankers to ensure we have good standing with them.

Fraud Specialist 3 - Electronic Money Movement

Industry:

Banking / Financial Services

Employment Period:

May 2016 to August 2023 (87 Months)

Duties and Responsibilities:

  •  As a Fraud Specialist 3, I provided real-time solutions and decisions based on possible fraud trends.
  • We ensure that fraud does not cross over to our clients' accounts.
  • We do this in as much detail as possible and in the shortest amount of time to maximize efficiency.
  • I was also involved in being a person of contact or resource for new hires for training and development.

Customer Service Specialist and Relief Communications Coach

Industry:

Banking / Financial Services

Employment Period:

October 2011 to April 2016 (54 Months)

Duties and Responsibilities:

  • Provides customer service for credit card clients in a CSAT-driven role.
  • Provides services for customer balance inquiries, statements, card replacements, interest charges, late fee explanations, payments, etc. I was also part of a special project in my department that aimed to improve our department's communication effectively when speaking with our valued clients/customers.

Customer Service/Inbound Sales Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2010 to September 2011 (19 Months)

Duties and Responsibilities:

  • Customer Service/Sales Agent for a global account that supports all English-speaking countries.
  • I supported a software company that is a household name.
  • I supported every single line of business of the company except technical concerns.
  • I supported private individuals, companies, and enterprises that patronize the company's products.
  • My day-to-day tasks include answering inbound customer service calls to answer customer queries and, at the same time, upselling the company's products and features in the hopes of customers purchasing upgrades and additional memberships.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2009 to January 2010 (5 Months)

Duties and Responsibilities:

  • Provides customer service for a US satellite TV account. Aims to give 100% customer satisfaction to all clients.
  • Provided support for billing concerns, payments, technical support, etc.

Customer Service Representative Specialization

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2007 to March 2008 (6 Months)

Duties and Responsibilities:

  • Provided customer service to customers who have queries or grievances with the product.
  • The client I supported was an online travel booking company offering deals and cost-efficient travel alternatives.
  • I was also focused on upselling add-ons for the customers to maximize profit.

Credit Analyst

Industry:

Banking / Financial Services

Employment Period:

October 2008 to March 2009 (5 Months)

Duties and Responsibilities:

  • Handled the credit investigation for car loan applicants.
  • Responsible for conducting background checks on prospective clients and verifies whether or not they are fit to have an auto loan with the bank.

Virtual Assistant Senior Payment Operations Analyst

Industry:

Banking / Financial Services

Employment Period:

September 2024 to April 2025 (7 Months)

Duties and Responsibilities:

Current Specialization: Fraud Prevention/Customer Success/Administrative Tasks/Outbound Escalation Calls/Outbound Onboarding Calls/B2B
  • As a Senior Payment Operations Analyst, my client is a start-up web application providing CRM services for small business owners.
  • I handle large payment reviews, refunds, dispute escalations, escalation calls, onboarding calls and other admin tasks that my client would ask me to do.
  • My day-to-day tasks include reviewing large payments and checking if they are good payments and not fraud.
  • I also call my client's potential customers for an onboarding call to check if they are a fit to be onboarded on the platform.
  • During the call, I would build rapport with the potential customer to make sure they have everything they need to grow their business on the app.
  • I would make sure they are familiar with the marketing tools the app offers for them to maximize income.
  • I also handle answering chats and emails regarding payment concerns from the customers.
  • Another important task I have with my role is escalation calls.
  • As a Senior analyst, I would initiate outbound calls to the customers to provide support and to make sure that they would keep their business on the app.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Legal Management

Graduation Date:

April 1, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Escalations, De-escalations, Customer Relations, Customer Support, Customer Retention, Fraud Prevention, Fraud Detection,

INTERMEDIATE ★★

    Outbound Appointment SettingOutbound CallingB2B Calling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650823319
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Richelle

Candidate ID: 644547


ADVANCED

    Bookkeeping, Accounting, QuickBooks, Xero...

INTERMEDIATE

    Accounting...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Richelle is a highly experienced bookkeeper with six years of experience in finance, accounts receivable (AR), accounts payable (AP), and debt collection. She has worked in various industries including government, food & beverage, construction, and media production.

Work Experience:

📌 Freelance Bookkeeper (USA & Singapore, 2023 – Present)

  • Manages bookkeeping, financial reporting, and reconciliations for a video production company (USA) and a music production company (Singapore).
  • Handles both AP and AR processes, including invoicing and collections.
  • Utilizes QuickBooks Online and Xero for financial management.

📌 Part-Time Bookkeeper (USA-Based Firm, 2022 – 2023)

  • Processed AP & AR transactions, including billing, payment tracking, and sending reminders for overdue accounts.
  • Conducted bank reconciliations and financial reporting.

📌 Bookkeeper – Government & Food & Beverage Industry (Philippines, 2019 – 2022)

  • Managed financial records, payroll processing, and tax compliance.
  • Implemented a structured follow-up system that successfully reduced outstanding debt.
  • Maintained AP/AR, reconciled accounts, and prepared financial statements.

📌 Bookkeeper – Construction Industry (Philippines, 2017 – 2019)

  • Handled daily financial operations, including invoicing, payments, and payroll processing.
  • Tracked job costing and financial reporting for construction projects.

Key Skills & Expertise:
  • Accounts Receivable & Debt Collection (Invoicing, Payment Tracking, Follow-Ups)
  • Accounts Payable (Bill Processing, Supplier Reconciliation, Expense Tracking)
  • Bookkeeping & Bank Reconciliation
  • Payroll Processing & Financial Reporting
  • Software & Tools: QuickBooks Online (Advanced), Xero (1+ Year Experience), Microsoft Excel

Performance & Achievements:

📌 Reduced outstanding debt for a previous employer by implementing a structured follow-up system.
📌 Successfully transitioned from government and corporate bookkeeping to international freelance bookkeeping.
📌 Experienced in handling financial operations for both local and international clients, including Australian businesses.

She can start ASAP and is amenable to part-time arrangement.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Richelle is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Richelle, who takes responsibilities very seriously.


Employment History

Accounts Assistant

Industry:

Construction / Building / Engineering

Employment Period:

August 2022 to July 2023 (10 Months)

Duties and Responsibilities:

  • Managed AR/AP billing and collection
  • Processed payment vouchers and outgoing payments such as issuing cheques, telegraphic transfer & GIRO Data entry in QBO, journal entry
  • Bank reconciliations
  • Prepared financial reports
  • Some admin duties (answering emails, calls, filing, etc)

Accounts Assistant

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

April 2019 to April 2022 (36 Months)

Duties and Responsibilities:

  • Responsible for full spectrum of Accounts Payable function
  • Tallied and verified supplier invoices with PO, SOA and excel record
  • Processed payment vouchers and outgoing payments such as issuing cheques, telegraphic transfer & GIRO
  • Prepared monthly rental invoices for Tenants
  • Provided support in monthly/quarterly/annually closing reports
  • Assisted in preparing financial reports, bank reconciliation, GST submission
  • Data entry in Quickbooks Desktop, handled Payroll
  • Some admin duties (answering emails, calls, filing, etc)

Administrative Assistant III

Industry:

Government / Defence

Employment Period:

June 2014 to November 2017 (41 Months)

Duties and Responsibilities:

  • Audited liquidation reports, verified liquidation of travel allowances
  • Prepared journal entries, payment vouchers, data entry, bank reconciliation, full set of accounts, financial reports
  • Liaised with clients to ensure timely and complete submission of liquidation reports
  • Some admin duties (filing, answering calls, emails, etc) Xero Advisor Certified

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 25, 2013

Located In:

Philippines

License and Certification: :

  • Certified Public Accountant
  • Certified Xero Advisor
  • Certified Quickbooks Online Proadvisor


Skills

ADVANCED ★★★

    Bookkeeping, Accounting, QuickBooks, Xero, Financial Reports, Data Entry, Bank Reconciliation, Accounts Receivable Management, Accounts Payable Management,

INTERMEDIATE ★★

    Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: na
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Richelle

Candidate ID: 644547


ADVANCED

    Bookkeeping, Accounting, QuickBooks, Xero...

INTERMEDIATE

    Accounting...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Richelle is a highly experienced bookkeeper with six years of experience in finance, accounts receivable (AR), accounts payable (AP), and debt collection. She has worked in various industries including government, food & beverage, construction, and media production.

Work Experience:

📌 Freelance Bookkeeper (USA & Singapore, 2023 – Present)

  • Manages bookkeeping, financial reporting, and reconciliations for a video production company (USA) and a music production company (Singapore).
  • Handles both AP and AR processes, including invoicing and collections.
  • Utilizes QuickBooks Online and Xero for financial management.

📌 Part-Time Bookkeeper (USA-Based Firm, 2022 – 2023)

  • Processed AP & AR transactions, including billing, payment tracking, and sending reminders for overdue accounts.
  • Conducted bank reconciliations and financial reporting.

📌 Bookkeeper – Government & Food & Beverage Industry (Philippines, 2019 – 2022)

  • Managed financial records, payroll processing, and tax compliance.
  • Implemented a structured follow-up system that successfully reduced outstanding debt.
  • Maintained AP/AR, reconciled accounts, and prepared financial statements.

📌 Bookkeeper – Construction Industry (Philippines, 2017 – 2019)

  • Handled daily financial operations, including invoicing, payments, and payroll processing.
  • Tracked job costing and financial reporting for construction projects.

Key Skills & Expertise:
  • Accounts Receivable & Debt Collection (Invoicing, Payment Tracking, Follow-Ups)
  • Accounts Payable (Bill Processing, Supplier Reconciliation, Expense Tracking)
  • Bookkeeping & Bank Reconciliation
  • Payroll Processing & Financial Reporting
  • Software & Tools: QuickBooks Online (Advanced), Xero (1+ Year Experience), Microsoft Excel

Performance & Achievements:

📌 Reduced outstanding debt for a previous employer by implementing a structured follow-up system.
📌 Successfully transitioned from government and corporate bookkeeping to international freelance bookkeeping.
📌 Experienced in handling financial operations for both local and international clients, including Australian businesses.

She can start ASAP and is amenable to part-time arrangement.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Richelle is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Richelle, who takes responsibilities very seriously.


Employment History

Accounts Assistant

Industry:

Construction / Building / Engineering

Employment Period:

August 2022 to July 2023 (10 Months)

Duties and Responsibilities:

  • Managed AR/AP billing and collection
  • Processed payment vouchers and outgoing payments such as issuing cheques, telegraphic transfer & GIRO Data entry in QBO, journal entry
  • Bank reconciliations
  • Prepared financial reports
  • Some admin duties (answering emails, calls, filing, etc)

Accounts Assistant

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

April 2019 to April 2022 (36 Months)

Duties and Responsibilities:

  • Responsible for full spectrum of Accounts Payable function
  • Tallied and verified supplier invoices with PO, SOA and excel record
  • Processed payment vouchers and outgoing payments such as issuing cheques, telegraphic transfer & GIRO
  • Prepared monthly rental invoices for Tenants
  • Provided support in monthly/quarterly/annually closing reports
  • Assisted in preparing financial reports, bank reconciliation, GST submission
  • Data entry in Quickbooks Desktop, handled Payroll
  • Some admin duties (answering emails, calls, filing, etc)

Administrative Assistant III

Industry:

Government / Defence

Employment Period:

June 2014 to November 2017 (41 Months)

Duties and Responsibilities:

  • Audited liquidation reports, verified liquidation of travel allowances
  • Prepared journal entries, payment vouchers, data entry, bank reconciliation, full set of accounts, financial reports
  • Liaised with clients to ensure timely and complete submission of liquidation reports
  • Some admin duties (filing, answering calls, emails, etc) Xero Advisor Certified

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 25, 2013

Located In:

Philippines

License and Certification: :

  • Certified Public Accountant
  • Certified Xero Advisor
  • Certified Quickbooks Online Proadvisor


Skills

ADVANCED ★★★

    Bookkeeping, Accounting, QuickBooks, Xero, Financial Reports, Data Entry, Bank Reconciliation, Accounts Receivable Management, Accounts Payable Management,

INTERMEDIATE ★★

    Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: na
  • Operating System: Windows 10

All-inclusive Rate: USD $11.81/hr

Tyrone

Candidate ID: 642477


ADVANCED

    Material Cost Estimation, Bluebeam Software, AutoCAD, Smartsheet...

INTERMEDIATE

    Asana...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.33 per hour or $USD 1154.99 per month

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Tyrone is an experienced civil engineer with over six years of combined experience in quantity surveying, project estimation, and site coordination, both in the local construction industry and the global freelancing space. His relevant experience spans residential and commercial projects, including direct involvement in signage, line marking, bollards, pavement striping, and other civil works — a strong match to the client's niche in car park and facility safety solutions.

He has supported multiple clients across Australia and the U.S., most notably through freelancing platforms such as Upwork. Tyrone has worked with engineering contractors, estimating firms, and design teams using various platforms and software tools, contributing to project planning, takeoffs, bid preparation, and material quantification.

Work Experience (Generalized):

📌 Freelance Estimator – U.S. & Australian Clients

  • Delivered cost estimates and material takeoffs for a variety of projects including line striping, bollards, signage, and car park safety systems
  • Reviewed bid documents, RFIs, and architectural/civil plans to ensure accurate scoping
  • Collaborated with international project managers and construction teams for proposal preparation and project execution support

📌 Project Manager / Estimator – Local Engineering & Construction Firm

  • Managed end-to-end construction projects including budgeting, bidding, permitting, and on-site coordination
    Created detailed bills of quantities (BOQs), performed cost analysis, and ensured alignment with client requirements
    Oversaw project timelines, procurement, and site delivery while liaising with stakeholders and contractors

📌 Structural Design Engineer – Solar and Energy Projects

  • Produced structural designs for mounting systems and steel supports
  • Conducted load calculations and coordinated with design teams on technical deliverables
  • Contributed to renewable energy installation planning and compliance

📌 Estimator / Quantity Surveyor – Estimating Services Firm (AU-focused)

  • Supported clients by preparing accurate takeoffs for residential and commercial builds
  • Specialized in finishing trades and civil works, with strong familiarity in architectural detailing and specifications
  • Worked closely with estimating teams to ensure pricing accuracy and bid competitiveness
Industries Supported:
  • Civil and vertical construction (residential + commercial)
  • Pavement marking, bollards, and facility safety
  • Solar and structural design projects
  • Australian and U.S.-based construction estimating

Technical Skills & Software Proficiency:

Estimating Tools:

  • Bluebeam (primary tool since 2022)
  • Stack, Procore, Simpro, SmartSheet
  • MS Excel for customized BOQs and summaries

Project Management Platforms:

  • Asana, Google Suite, Zendesk, Simpro

Drafting Tools:

  • AutoCAD (basic usage for plan navigation)

General Proficiency:

  • Drawing/specification review
  • Bid package compilation
  • RFI/Addendum tracking
  • Cost benchmarking
  • Strong command of finishing trades and site quantification

Strengths & Highlights:

✔️ Hands-on experience in both technical execution and bid-phase estimating
✔️ Strong exposure to international clients (AU and US) and virtual team environments
✔️ Excellent grasp of pavement-related estimates (client-aligned scope)
✔️ Adaptable and familiar with various construction software
✔️ Has managed entire project life cycle (design to delivery) locally

He can start Immediately and is amenable to Full-time Arrangement.

Predictive Index Behavioral Profile - Captain


Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Tyrone is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

Tyrone is a highly skilled and experienced Civil Engineer specializing in construction management, quantity surveying, and structural design. His background demonstrates strong technical proficiency in material estimation, project management, and pre-construction coordination. With a proven track record of working on residential, commercial, and infrastructure projects, he is adept at handling complex construction processes, ensuring accuracy in cost estimation, and optimizing project execution.

Work Performance and Experience:

Tyrone has accumulated several years of experience in the construction and estimating industry, working remotely for various companies. His roles as a Project Manager, Quantity Surveyor, and Estimator showcase his ability to handle project cost assessments, bid management, and material takeoffs with precision and efficiency.

His experience includes:

  • Project Management & Estimating: Oversaw and managed project scopes, ensuring cost-effective material takeoffs and estimates using software like AutoCAD, Bluebeam Revu, Stack, and Microsoft Excel.
  • Quantity Surveying & Cost Estimation: Developed accurate cost analyses and prepared bid proposals for residential, commercial, and infrastructure projects, ensuring financial feasibility and resource allocation.
  • Construction Coordination: Led teams, supervised sub-contractors, and ensured compliance with building codes and structural design principles.
  • Permit Processing & Compliance: Managed pre-construction requirements for permits and regulatory approvals in various locations, ensuring smooth project execution.
He is proficient in multiple industry-standard software, including:
  • Bluebeam Revu (offline estimating software)
  • Stack (online estimating software)
  • AutoCAD (for drafting and technical drawings)
  • Microsoft Excel (for data management and calculations)
  • Buildertrend (currently learning for project management)
  • Smart and Asana (for scheduling and project tracking)
Predictive Index Behavioral Profile - Captain

Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Tyrone is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.


Employment History

Quantity Surveyor/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

January 2024 to January 2025 (11 Months)

Duties and Responsibilities:

  • Create material take off and estimates for Striping, Pavement.
  • Markings and Signages using Bluebeam Revu and AutoCAD.
  • Manage bid proposals and bid schedules using Microsoft Excel and Google Sheets.
  • Analyze project specifications, addendums, RFI’s to determine cost and material needs 
  • Create Change Orders if needed.

Quantity Surveyor/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

January 2023 to April 2024 (14 Months)

Duties and Responsibilities:

  • Create material take off and estimates for Residential and Commercial Structures using Bluebeam Revu and AutoCAD.
  • Create Bill of Quantities using MS Excel.
  • Perform site inspections and assessments to gather data for estimates
  • Review architectural plans and specifications for accuracy.
  • Prepare detailed bid submissions and documentation for project proposals.

Project Manager/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

February 2023 to December 2024 (22 Months)

Duties and Responsibilities:

  • Create Material Take Off and estimates using Stack Software, Bluebeam, Microsoft Excel, Smartsheet, Google Sheets and AutoCAD.
  • Review Addendum, RFI, Specifications and other documents for scope of work and takeoff.
  • Project Management, monitoring, and documentation. 
  • Coordinate with General Contractors or clients for inquiries regarding projects.

Construction Coordinator/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

March 2022 to December 2022 (9 Months)

Duties and Responsibilities:

  • Process permits for ADU’s in the state of California and Texas.
  • Prepare drawings and other requirements for building, fire, sewage and water permit approval. 
  • Prepare Bill of Materials and Bill of Quantities for bidding and estimating purposes.
  • Prepare drawings and plans using AutoCad for permit approval.
  • Create a data base (Smart sheet) regarding regulations in CA. 
  • In charge of Planning and Scheduling of Materials and Manpower.
  • Monitor and create Change Orders. 
  • Estimates and reviews plans for Bill of Quantities and Change Orders. 
  • In charge of Material Take offs.

Project Manager

Industry:

Construction / Building / Engineering

Employment Period:

June 2019 to September 2021 (27 Months)

Duties and Responsibilities:

  • In charge of project management and supervision.
  • Provided / created bill of quantities and bill of material used to bid for the projects mentioned above.
  • Produce cutting list and material estimates using AutoCad, Staad pro and MS Excel (Value Engineering) for every material to be used on site to minimize waste.
  • Handle/manage the work load and distribute it to all sub-contractors.
  • Create weekly accomplishment billing report for all sub-contractors.
  • Create an accomplishment billing report for client/owners’ reference.
  • Managed, supervised and handled a total of 200 employees and 13 subcontractors.
  • Liaison officer between client/s and company.
  • Created project schedules and manhours to ensure that the target date of completion is on time.
  • Supervising the structural and architectural designs on site to make sure that the theories and plans are being applied.

Civil/Structural Design Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2021 to March 2022 (4 Months)

Duties and Responsibilities:

  • In charge of structural modeling and analysis using STAAD Pro and SAP
  • Designing steel and reinforced concrete structures using RCDC and STAAD Pro software
  • Preparation of drawings using AutoCAD
  • Conduct site inspections to ensure compliance with design specifications
  • Coordinate with cross-functional teams to integrate structural designs with other engineering disciplines

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

May 29, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Material Cost Estimation, Bluebeam Software, AutoCAD, Smartsheet, Microsoft Office,

INTERMEDIATE ★★

    Asana

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17371452715
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus Tuff
  • Processor: Intel(R) Core(TM) i5-10300H CPU @2.50GHz (8CPUs), ~2.5GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $11.81/hr

Tyrone

Candidate ID: 642477


ADVANCED

    Material Cost Estimation, Bluebeam Software, AutoCAD, Smartsheet...

INTERMEDIATE

    Asana...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.33 per hour or $USD 1154.99 per month

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Tyrone is an experienced civil engineer with over six years of combined experience in quantity surveying, project estimation, and site coordination, both in the local construction industry and the global freelancing space. His relevant experience spans residential and commercial projects, including direct involvement in signage, line marking, bollards, pavement striping, and other civil works — a strong match to the client's niche in car park and facility safety solutions.

He has supported multiple clients across Australia and the U.S., most notably through freelancing platforms such as Upwork. Tyrone has worked with engineering contractors, estimating firms, and design teams using various platforms and software tools, contributing to project planning, takeoffs, bid preparation, and material quantification.

Work Experience (Generalized):

📌 Freelance Estimator – U.S. & Australian Clients

  • Delivered cost estimates and material takeoffs for a variety of projects including line striping, bollards, signage, and car park safety systems
  • Reviewed bid documents, RFIs, and architectural/civil plans to ensure accurate scoping
  • Collaborated with international project managers and construction teams for proposal preparation and project execution support

📌 Project Manager / Estimator – Local Engineering & Construction Firm

  • Managed end-to-end construction projects including budgeting, bidding, permitting, and on-site coordination
    Created detailed bills of quantities (BOQs), performed cost analysis, and ensured alignment with client requirements
    Oversaw project timelines, procurement, and site delivery while liaising with stakeholders and contractors

📌 Structural Design Engineer – Solar and Energy Projects

  • Produced structural designs for mounting systems and steel supports
  • Conducted load calculations and coordinated with design teams on technical deliverables
  • Contributed to renewable energy installation planning and compliance

📌 Estimator / Quantity Surveyor – Estimating Services Firm (AU-focused)

  • Supported clients by preparing accurate takeoffs for residential and commercial builds
  • Specialized in finishing trades and civil works, with strong familiarity in architectural detailing and specifications
  • Worked closely with estimating teams to ensure pricing accuracy and bid competitiveness
Industries Supported:
  • Civil and vertical construction (residential + commercial)
  • Pavement marking, bollards, and facility safety
  • Solar and structural design projects
  • Australian and U.S.-based construction estimating

Technical Skills & Software Proficiency:

Estimating Tools:

  • Bluebeam (primary tool since 2022)
  • Stack, Procore, Simpro, SmartSheet
  • MS Excel for customized BOQs and summaries

Project Management Platforms:

  • Asana, Google Suite, Zendesk, Simpro

Drafting Tools:

  • AutoCAD (basic usage for plan navigation)

General Proficiency:

  • Drawing/specification review
  • Bid package compilation
  • RFI/Addendum tracking
  • Cost benchmarking
  • Strong command of finishing trades and site quantification

Strengths & Highlights:

✔️ Hands-on experience in both technical execution and bid-phase estimating
✔️ Strong exposure to international clients (AU and US) and virtual team environments
✔️ Excellent grasp of pavement-related estimates (client-aligned scope)
✔️ Adaptable and familiar with various construction software
✔️ Has managed entire project life cycle (design to delivery) locally

He can start Immediately and is amenable to Full-time Arrangement.

Predictive Index Behavioral Profile - Captain


Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Tyrone is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

Tyrone is a highly skilled and experienced Civil Engineer specializing in construction management, quantity surveying, and structural design. His background demonstrates strong technical proficiency in material estimation, project management, and pre-construction coordination. With a proven track record of working on residential, commercial, and infrastructure projects, he is adept at handling complex construction processes, ensuring accuracy in cost estimation, and optimizing project execution.

Work Performance and Experience:

Tyrone has accumulated several years of experience in the construction and estimating industry, working remotely for various companies. His roles as a Project Manager, Quantity Surveyor, and Estimator showcase his ability to handle project cost assessments, bid management, and material takeoffs with precision and efficiency.

His experience includes:

  • Project Management & Estimating: Oversaw and managed project scopes, ensuring cost-effective material takeoffs and estimates using software like AutoCAD, Bluebeam Revu, Stack, and Microsoft Excel.
  • Quantity Surveying & Cost Estimation: Developed accurate cost analyses and prepared bid proposals for residential, commercial, and infrastructure projects, ensuring financial feasibility and resource allocation.
  • Construction Coordination: Led teams, supervised sub-contractors, and ensured compliance with building codes and structural design principles.
  • Permit Processing & Compliance: Managed pre-construction requirements for permits and regulatory approvals in various locations, ensuring smooth project execution.
He is proficient in multiple industry-standard software, including:
  • Bluebeam Revu (offline estimating software)
  • Stack (online estimating software)
  • AutoCAD (for drafting and technical drawings)
  • Microsoft Excel (for data management and calculations)
  • Buildertrend (currently learning for project management)
  • Smart and Asana (for scheduling and project tracking)
Predictive Index Behavioral Profile - Captain

Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Tyrone is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.


Employment History

Quantity Surveyor/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

January 2024 to January 2025 (11 Months)

Duties and Responsibilities:

  • Create material take off and estimates for Striping, Pavement.
  • Markings and Signages using Bluebeam Revu and AutoCAD.
  • Manage bid proposals and bid schedules using Microsoft Excel and Google Sheets.
  • Analyze project specifications, addendums, RFI’s to determine cost and material needs 
  • Create Change Orders if needed.

Quantity Surveyor/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

January 2023 to April 2024 (14 Months)

Duties and Responsibilities:

  • Create material take off and estimates for Residential and Commercial Structures using Bluebeam Revu and AutoCAD.
  • Create Bill of Quantities using MS Excel.
  • Perform site inspections and assessments to gather data for estimates
  • Review architectural plans and specifications for accuracy.
  • Prepare detailed bid submissions and documentation for project proposals.

Project Manager/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

February 2023 to December 2024 (22 Months)

Duties and Responsibilities:

  • Create Material Take Off and estimates using Stack Software, Bluebeam, Microsoft Excel, Smartsheet, Google Sheets and AutoCAD.
  • Review Addendum, RFI, Specifications and other documents for scope of work and takeoff.
  • Project Management, monitoring, and documentation. 
  • Coordinate with General Contractors or clients for inquiries regarding projects.

Construction Coordinator/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

March 2022 to December 2022 (9 Months)

Duties and Responsibilities:

  • Process permits for ADU’s in the state of California and Texas.
  • Prepare drawings and other requirements for building, fire, sewage and water permit approval. 
  • Prepare Bill of Materials and Bill of Quantities for bidding and estimating purposes.
  • Prepare drawings and plans using AutoCad for permit approval.
  • Create a data base (Smart sheet) regarding regulations in CA. 
  • In charge of Planning and Scheduling of Materials and Manpower.
  • Monitor and create Change Orders. 
  • Estimates and reviews plans for Bill of Quantities and Change Orders. 
  • In charge of Material Take offs.

Project Manager

Industry:

Construction / Building / Engineering

Employment Period:

June 2019 to September 2021 (27 Months)

Duties and Responsibilities:

  • In charge of project management and supervision.
  • Provided / created bill of quantities and bill of material used to bid for the projects mentioned above.
  • Produce cutting list and material estimates using AutoCad, Staad pro and MS Excel (Value Engineering) for every material to be used on site to minimize waste.
  • Handle/manage the work load and distribute it to all sub-contractors.
  • Create weekly accomplishment billing report for all sub-contractors.
  • Create an accomplishment billing report for client/owners’ reference.
  • Managed, supervised and handled a total of 200 employees and 13 subcontractors.
  • Liaison officer between client/s and company.
  • Created project schedules and manhours to ensure that the target date of completion is on time.
  • Supervising the structural and architectural designs on site to make sure that the theories and plans are being applied.

Civil/Structural Design Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2021 to March 2022 (4 Months)

Duties and Responsibilities:

  • In charge of structural modeling and analysis using STAAD Pro and SAP
  • Designing steel and reinforced concrete structures using RCDC and STAAD Pro software
  • Preparation of drawings using AutoCAD
  • Conduct site inspections to ensure compliance with design specifications
  • Coordinate with cross-functional teams to integrate structural designs with other engineering disciplines

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

May 29, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Material Cost Estimation, Bluebeam Software, AutoCAD, Smartsheet, Microsoft Office,

INTERMEDIATE ★★

    Asana

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17371452715
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus Tuff
  • Processor: Intel(R) Core(TM) i5-10300H CPU @2.50GHz (8CPUs), ~2.5GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.28/hr

Greg

Candidate ID: 642400


ADVANCED

    Communication Skills, Problem solving, Time Management, CRM...

INTERMEDIATE

    Google Apps, Microsoft Office, Windows OS...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Greg is a seasoned technical support professional with extensive experience in the telecommunications and customer service industry. His background includes handling high-volume inbound technical support for internet, TV, and phone services, both locally and overseas. He demonstrated strong communication skills, a methodical troubleshooting approach, and a clear understanding of customer satisfaction metrics during the interview. He is equipped with his own desktop setup and is familiar with remote work arrangements under an independent contractor model.

Work Experience and Skills: 
  • He has a solid background in technical support, primarily in the telco industry.
  • He handled support for internet, TV, and phone services and is familiar with proprietary tools such as Einstein (Comcast) and Salesforce CRM (basic usage).
  • He has experience resolving customer issues through guided step-by-step procedures, and he understands the value of patience, empathy, and escalation protocols.
  • He handled 30-40 calls per shift and maintained excellent CSAT scores, with no negative feedback in his most recent roles.
  • His past role in Dubai also included support for telecom billing issues, further expanding his support capabilities.
  • He is confident that his background in telco troubleshooting will allow for a smooth transition into the smoke alarm support space.
  • He has experience handling Australian customers and finds them generally easier to work with. 
  • He is able to start immediately. 
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Greg is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.

Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Greg presents himself as a seasoned technical support professional with extensive experience in telecommunications, particularly in resolving internet, TV, and phone service-related issues. His communication style is clear, empathetic, and customer-focused, reflecting a strong foundation in managing both routine inquiries and escalated customer concerns.

Relevant Experience:
  • He has worked in technical support roles across multiple industries, including telecommunications and IT services.
  • He most recently handled an account for a major U.S.-based telecom provider, assisting customers with complex connectivity issues.
  • He is adept at high-volume environments, averaging 30–40 support calls per day, and demonstrates familiarity with both voice and system-based troubleshooting.
  • He also brings international experience, having worked overseas in the Middle East with a tech services company, where he supported business clients, mainly around phone and billing issues.
Technical Skills & Tools:
  • He is familiar with CRM systems such as Salesforce and various client-specific proprietary tools.
  • He understands the value of structured troubleshooting processes, often guided by internal knowledge bases or tools like “Einstein,” which he used in a previous role.
  • While he acknowledges that some CRMs were custom-built for specific line-of-business applications, he expresses strong confidence in his ability to learn new systems quickly.
Soft Skills & Communication:
  • He shows excellent de-escalation skills, often allowing frustrated customers to express concerns before guiding them through solutions with patience and empathy.
  • He emphasizes the use of layman’s terms to ensure non-technical customers fully understand the steps being taken, and he avoids jargon that may create confusion.
  • His methodical and empathetic approach is supported by consistently high customer satisfaction (CSAT) ratings, with no recorded negative scores across previous roles.
  • He is able to start immediately.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Greg has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Greg will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Resolution Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to March 2025 (14 Months)

Duties and Responsibilities:

  • Delivered exceptional customer support by efficiently handling check-in procedures, verifying passenger identification, issuing boarding passes, and managing baggage processing in accordance with airline protocols.
  • Provided accurate and timely flight information, assisted with reservation management, and resolved customer inquiries and complaints with professionalism and empathy.
  • Ensured full compliance with airline and airport safety regulations and policies, maintaining a secure and smooth boarding process.
  • Offered specialized assistance to passengers with reduced mobility or special needs, ensuring a comfortable and stress-free travel experience through personalized service.
  • Maintained clear and effective communication with passengers, ground staff, and other departments to ensure seamless coordination and operational efficiency.
  • Promoted additional services such as priority boarding, seat upgrades, and loyalty programs to enhance customer satisfaction and drive revenue.
  • Supported irregular operations including delays, cancellations, or rebooking needs, providing solutions that minimized passenger inconvenience.

Quality Assurance Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to January 2019 (24 Months)

Duties and Responsibilities:

  • Monitor and evaluate the performance of call center agents to ensure compliance with established quality standards, operational procedures, and customer service excellence goals.
  • Review and assess recorded and live calls to analyze agent interactions, focusing on communication effectiveness, accuracy of information provided, professionalism, and adherence to company protocols.
  • Provide constructive feedback and targeted coaching to agents to support continuous improvement and skill development, reinforcing best practices and addressing performance gaps.
  • Collaborate with team leaders and training departments to design and implement performance improvement plans and training initiatives based on quality assurance findings.
  • Generate detailed performance reports and quality scorecards, highlighting key metrics, trends, and actionable insights for management decision-making.
  • Identify patterns and root causes of recurring issues or inefficiencies, recommending and executing strategies to optimize agent productivity and enhance the overall customer experience.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2023 to January 2024 (12 Months)

Duties and Responsibilities:

  • Serve as the primary point of contact between the company and its customers, ensuring all interactions reflect the brand's commitment to quality service.
  • Respond to customer inquiries via phone, email, or live chat, providing accurate information and solutions in a timely and courteous manner.
  • Handle and resolve customer complaints efficiently, demonstrating empathy and a problem-solving mindset to ensure customer satisfaction and retention.
  • Process orders, returns, exchanges, and other customer requests with attention to detail and adherence to company policies.
  • Maintain thorough knowledge of company products, services, and promotions to effectively address customer needs and recommend appropriate solutions.
  • Document all customer interactions, feedback, and issues in the customer relationship management (CRM) system for tracking and improvement purposes.
  • Collaborate with internal teams such as sales, logistics, and technical support to resolve complex issues and enhance the overall customer experience.

Customer Service Representative

Industry:

Consumer Products / FMCG

Employment Period:

January 2020 to January 2022 (24 Months)

Duties and Responsibilities:

  • Serve as the primary point of contact between the company and its customers, delivering exceptional service through various communication channels including phone, email, live chat, and social media.
  • Respond promptly and professionally to customer inquiries, ensuring accurate information is provided and concerns are addressed with empathy and efficiency.
  • Resolve customer complaints and issues in a timely manner by identifying the root cause, proposing effective solutions, and following up to ensure resolution and satisfaction.
  • Process orders, returns, exchanges, and refunds with accuracy while adhering to company policies and procedures.
  • Maintain up-to-date knowledge of products, services, and promotions in order to effectively support customers and upsell when appropriate.
  • Document customer interactions and transactions accurately in the customer relationship management (CRM) system for future reference and analysis.
  • Collaborate with internal departments such as sales, logistics, and technical support to address customer needs and ensure seamless service delivery.
  • Monitor customer feedback and escalate recurring issues or service gaps to the appropriate teams for continuous improvement.
  • Uphold a high level of professionalism and adhere to performance standards and service level agreements (SLAs).

Customer Service Representative

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2019 to January 2020 (12 Months)

Duties and Responsibilities:

  • Respond promptly and professionally to customer inquiries, ensuring accurate information and a positive experience.
  • Resolve customer issues and complaints with empathy, efficiency, and adherence to company policies.
  • Process orders, returns, exchanges, and account updates accurately and in a timely manner.
  • Maintain detailed and organized records of customer interactions, transactions, and feedback using CRM systems.
  • Collaborate with internal departments to escalate and follow up on complex issues until resolution.
  • Identify opportunities to improve service processes and contribute to team performance goals.
  • Assist in training new team members and sharing best practices to enhance service delivery.
  • Monitor and report on customer satisfaction metrics to help drive continuous improvement.

Technical Support - Telstra Bigpond

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to December 2016 (12 Months)

Duties and Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a prompt, courteous, and professional manner.
  • Resolve customer concerns and complaints with empathy and efficiency, aiming for first-contact resolution.
  • Process orders, returns, and exchanges accurately while adhering to company policies and procedures.
  • Provide detailed information about products, services, and promotions to support informed customer decisions.
  • Maintain up-to-date knowledge of company offerings and internal systems to provide accurate guidance.
  • Document customer interactions and feedback using CRM tools to support continuous service improvement.
  • Collaborate with internal departments (e.g., Sales, Logistics, Technical Support) to address complex customer needs.
  • Monitor and follow up on open customer issues to ensure timely resolution and customer satisfaction.
  • Contribute to team performance goals by meeting or exceeding service-level targets and KPIs.

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2013 to December 2014 (12 Months)

Duties and Responsibilities:

  • Responding promptly and professionally to customer inquiries via phone, email, chat, or in person.
  • Resolving product or service issues by clarifying customer concerns, determining the root cause, and identifying the most effective solutions.
  • Managing and processing customer orders, returns, and exchanges accurately and efficiently.
  • Maintaining comprehensive knowledge of company products, services, policies, and procedures to provide accurate information and guidance.
  • Logging and tracking customer interactions using CRM systems, ensuring all communications are documented and follow-up actions are completed.
  • Handling customer complaints with empathy and professionalism, escalating complex issues to appropriate departments when necessary.
  • Collaborating with internal teams—including sales, logistics, and technical support—to ensure seamless service delivery and issue resolution.
  • Proactively identifying recurring customer issues and suggesting process improvements to enhance the overall customer experience.
  • Monitoring customer satisfaction levels and contributing to initiatives aimed at improving service quality and customer retention.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Hospitality Management

Graduation Date:

January 1, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Problem solving, Time Management, CRM, Customer Service, Customer Support, Customer Handling, Customer Experience, Inbound Calls, Call Handling, Outbound Calling,

INTERMEDIATE ★★

    Google AppsMicrosoft OfficeWindows OS

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17508525090
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer
  • Processor: Ryzen 5 4650G PRO
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Greg

Candidate ID: 642400


ADVANCED

    Communication Skills, Problem solving, Time Management, CRM...

INTERMEDIATE

    Google Apps, Microsoft Office, Windows OS...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Greg is a seasoned technical support professional with extensive experience in the telecommunications and customer service industry. His background includes handling high-volume inbound technical support for internet, TV, and phone services, both locally and overseas. He demonstrated strong communication skills, a methodical troubleshooting approach, and a clear understanding of customer satisfaction metrics during the interview. He is equipped with his own desktop setup and is familiar with remote work arrangements under an independent contractor model.

Work Experience and Skills: 
  • He has a solid background in technical support, primarily in the telco industry.
  • He handled support for internet, TV, and phone services and is familiar with proprietary tools such as Einstein (Comcast) and Salesforce CRM (basic usage).
  • He has experience resolving customer issues through guided step-by-step procedures, and he understands the value of patience, empathy, and escalation protocols.
  • He handled 30-40 calls per shift and maintained excellent CSAT scores, with no negative feedback in his most recent roles.
  • His past role in Dubai also included support for telecom billing issues, further expanding his support capabilities.
  • He is confident that his background in telco troubleshooting will allow for a smooth transition into the smoke alarm support space.
  • He has experience handling Australian customers and finds them generally easier to work with. 
  • He is able to start immediately. 
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Greg is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.

Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Greg presents himself as a seasoned technical support professional with extensive experience in telecommunications, particularly in resolving internet, TV, and phone service-related issues. His communication style is clear, empathetic, and customer-focused, reflecting a strong foundation in managing both routine inquiries and escalated customer concerns.

Relevant Experience:
  • He has worked in technical support roles across multiple industries, including telecommunications and IT services.
  • He most recently handled an account for a major U.S.-based telecom provider, assisting customers with complex connectivity issues.
  • He is adept at high-volume environments, averaging 30–40 support calls per day, and demonstrates familiarity with both voice and system-based troubleshooting.
  • He also brings international experience, having worked overseas in the Middle East with a tech services company, where he supported business clients, mainly around phone and billing issues.
Technical Skills & Tools:
  • He is familiar with CRM systems such as Salesforce and various client-specific proprietary tools.
  • He understands the value of structured troubleshooting processes, often guided by internal knowledge bases or tools like “Einstein,” which he used in a previous role.
  • While he acknowledges that some CRMs were custom-built for specific line-of-business applications, he expresses strong confidence in his ability to learn new systems quickly.
Soft Skills & Communication:
  • He shows excellent de-escalation skills, often allowing frustrated customers to express concerns before guiding them through solutions with patience and empathy.
  • He emphasizes the use of layman’s terms to ensure non-technical customers fully understand the steps being taken, and he avoids jargon that may create confusion.
  • His methodical and empathetic approach is supported by consistently high customer satisfaction (CSAT) ratings, with no recorded negative scores across previous roles.
  • He is able to start immediately.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Greg has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Greg will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Resolution Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to March 2025 (14 Months)

Duties and Responsibilities:

  • Delivered exceptional customer support by efficiently handling check-in procedures, verifying passenger identification, issuing boarding passes, and managing baggage processing in accordance with airline protocols.
  • Provided accurate and timely flight information, assisted with reservation management, and resolved customer inquiries and complaints with professionalism and empathy.
  • Ensured full compliance with airline and airport safety regulations and policies, maintaining a secure and smooth boarding process.
  • Offered specialized assistance to passengers with reduced mobility or special needs, ensuring a comfortable and stress-free travel experience through personalized service.
  • Maintained clear and effective communication with passengers, ground staff, and other departments to ensure seamless coordination and operational efficiency.
  • Promoted additional services such as priority boarding, seat upgrades, and loyalty programs to enhance customer satisfaction and drive revenue.
  • Supported irregular operations including delays, cancellations, or rebooking needs, providing solutions that minimized passenger inconvenience.

Quality Assurance Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to January 2019 (24 Months)

Duties and Responsibilities:

  • Monitor and evaluate the performance of call center agents to ensure compliance with established quality standards, operational procedures, and customer service excellence goals.
  • Review and assess recorded and live calls to analyze agent interactions, focusing on communication effectiveness, accuracy of information provided, professionalism, and adherence to company protocols.
  • Provide constructive feedback and targeted coaching to agents to support continuous improvement and skill development, reinforcing best practices and addressing performance gaps.
  • Collaborate with team leaders and training departments to design and implement performance improvement plans and training initiatives based on quality assurance findings.
  • Generate detailed performance reports and quality scorecards, highlighting key metrics, trends, and actionable insights for management decision-making.
  • Identify patterns and root causes of recurring issues or inefficiencies, recommending and executing strategies to optimize agent productivity and enhance the overall customer experience.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2023 to January 2024 (12 Months)

Duties and Responsibilities:

  • Serve as the primary point of contact between the company and its customers, ensuring all interactions reflect the brand's commitment to quality service.
  • Respond to customer inquiries via phone, email, or live chat, providing accurate information and solutions in a timely and courteous manner.
  • Handle and resolve customer complaints efficiently, demonstrating empathy and a problem-solving mindset to ensure customer satisfaction and retention.
  • Process orders, returns, exchanges, and other customer requests with attention to detail and adherence to company policies.
  • Maintain thorough knowledge of company products, services, and promotions to effectively address customer needs and recommend appropriate solutions.
  • Document all customer interactions, feedback, and issues in the customer relationship management (CRM) system for tracking and improvement purposes.
  • Collaborate with internal teams such as sales, logistics, and technical support to resolve complex issues and enhance the overall customer experience.

Customer Service Representative

Industry:

Consumer Products / FMCG

Employment Period:

January 2020 to January 2022 (24 Months)

Duties and Responsibilities:

  • Serve as the primary point of contact between the company and its customers, delivering exceptional service through various communication channels including phone, email, live chat, and social media.
  • Respond promptly and professionally to customer inquiries, ensuring accurate information is provided and concerns are addressed with empathy and efficiency.
  • Resolve customer complaints and issues in a timely manner by identifying the root cause, proposing effective solutions, and following up to ensure resolution and satisfaction.
  • Process orders, returns, exchanges, and refunds with accuracy while adhering to company policies and procedures.
  • Maintain up-to-date knowledge of products, services, and promotions in order to effectively support customers and upsell when appropriate.
  • Document customer interactions and transactions accurately in the customer relationship management (CRM) system for future reference and analysis.
  • Collaborate with internal departments such as sales, logistics, and technical support to address customer needs and ensure seamless service delivery.
  • Monitor customer feedback and escalate recurring issues or service gaps to the appropriate teams for continuous improvement.
  • Uphold a high level of professionalism and adhere to performance standards and service level agreements (SLAs).

Customer Service Representative

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2019 to January 2020 (12 Months)

Duties and Responsibilities:

  • Respond promptly and professionally to customer inquiries, ensuring accurate information and a positive experience.
  • Resolve customer issues and complaints with empathy, efficiency, and adherence to company policies.
  • Process orders, returns, exchanges, and account updates accurately and in a timely manner.
  • Maintain detailed and organized records of customer interactions, transactions, and feedback using CRM systems.
  • Collaborate with internal departments to escalate and follow up on complex issues until resolution.
  • Identify opportunities to improve service processes and contribute to team performance goals.
  • Assist in training new team members and sharing best practices to enhance service delivery.
  • Monitor and report on customer satisfaction metrics to help drive continuous improvement.

Technical Support - Telstra Bigpond

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to December 2016 (12 Months)

Duties and Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a prompt, courteous, and professional manner.
  • Resolve customer concerns and complaints with empathy and efficiency, aiming for first-contact resolution.
  • Process orders, returns, and exchanges accurately while adhering to company policies and procedures.
  • Provide detailed information about products, services, and promotions to support informed customer decisions.
  • Maintain up-to-date knowledge of company offerings and internal systems to provide accurate guidance.
  • Document customer interactions and feedback using CRM tools to support continuous service improvement.
  • Collaborate with internal departments (e.g., Sales, Logistics, Technical Support) to address complex customer needs.
  • Monitor and follow up on open customer issues to ensure timely resolution and customer satisfaction.
  • Contribute to team performance goals by meeting or exceeding service-level targets and KPIs.

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2013 to December 2014 (12 Months)

Duties and Responsibilities:

  • Responding promptly and professionally to customer inquiries via phone, email, chat, or in person.
  • Resolving product or service issues by clarifying customer concerns, determining the root cause, and identifying the most effective solutions.
  • Managing and processing customer orders, returns, and exchanges accurately and efficiently.
  • Maintaining comprehensive knowledge of company products, services, policies, and procedures to provide accurate information and guidance.
  • Logging and tracking customer interactions using CRM systems, ensuring all communications are documented and follow-up actions are completed.
  • Handling customer complaints with empathy and professionalism, escalating complex issues to appropriate departments when necessary.
  • Collaborating with internal teams—including sales, logistics, and technical support—to ensure seamless service delivery and issue resolution.
  • Proactively identifying recurring customer issues and suggesting process improvements to enhance the overall customer experience.
  • Monitoring customer satisfaction levels and contributing to initiatives aimed at improving service quality and customer retention.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Hospitality Management

Graduation Date:

January 1, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Problem solving, Time Management, CRM, Customer Service, Customer Support, Customer Handling, Customer Experience, Inbound Calls, Call Handling, Outbound Calling,

INTERMEDIATE ★★

    Google AppsMicrosoft OfficeWindows OS

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17508525090
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer
  • Processor: Ryzen 5 4650G PRO
  • Operating System: Windows 11

All-inclusive Rate: USD $10.30/hr

John

Candidate ID: 640468


ADVANCED

    QuickBooks, Accounting, General Accounting, Xero...

INTERMEDIATE

    Accounts Payable Management, Accounting Reconciliation, Xero Accounting...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Remote Staff Recruiter Comments

John Paul is a highly qualified accounting professional with dual bachelor's degrees in Accountancy and Management Accounting. He holds multiple certifications, including QuickBooks Online Pro Advisor, QuickBooks Online Advanced Certification, Xero Advisor Certification, and a national certificate in bookkeeping from TESDA. His educational background, combined with extensive hands-on experience in bookkeeping and financial management, makes him a strong candidate for this role.
  • He has a solid accounting and bookkeeping background, having worked as both an in-house accounting officer and a virtual assistant specializing in bookkeeping for over two years.
  • His experience includes managing accounts, processing invoices and expenses, reconciling accounts, and generating financial statements such as balance sheets, income statements, and cash flow reports.
  • He is proficient in Xero and QuickBooks Online, handling day-to-day financial transactions, tax preparation assistance, and inventory management.
  • Additionally, he has experience working with Australian clients, demonstrating familiarity with Australian accounting standards, including BAS and GST reporting.
  • His current and previous roles have also involved reconciling bills against purchase orders and ensuring financial accuracy, which aligns well with the responsibilities of the role.
  • He is using accounting software such as Xero and QuickBooks Online, as well as receipt management tools like Hubdoc.
  • He has a structured workflow for processing transactions, ensuring accuracy by reconciling bank feeds with recorded transactions, preventing duplicates, and performing mid-month and end-of-month reconciliations.
  • He is able to start immediately.
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary

John is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, He is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. John Paul gets along easily with a wide variety of people.


Employment History

Virtual Assistant Bookkeeper/Accountant

Industry:

Accounting / Audit / Tax

Employment Period:

February 2023 to February 2025 (23 Months)

Duties and Responsibilities:

  • Managed financial records and transactions for multiple clients across various industries.
  • Prepared detailed financial reports, including balance sheets, profit and loss statements, and cash flow reports.
  • Handled invoicing, expense tracking, and account reconciliation to ensure financial accuracy.
  • Utilized accounting software such as QuickBooks and Xero for efficient bookkeeping and reporting.
  • Assisted in the preparation of financial statements and compliance documentation.
  • Provided financial insights to support budgeting, forecasting, and strategic planning.
  • Customized accounting solutions to meet the unique needs of each client, ensuring optimal financial management.

Account Executive Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2024 to February 2025 (5 Months)

Duties and Responsibilities:

  • Provided comprehensive virtual assistance with a focus on bookkeeping and administrative support.
  • Managed financial records using QuickBooks Online, including invoicing, expense tracking, account reconciliation, and financial reporting.
  • Organized and maintained digital files, ensuring efficient document management.
  • Utilized Asana for task management to streamline workflows and enhance productivity in a dynamic remote environment.

General Virtual Assistant

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

July 2023 to July 2024 (12 Months)

Duties and Responsibilities:

  • Managed financial records and tracked expenses using QuickBooks, ensuring accuracy and compliance with financial standards.
  • Prepared and processed invoices, monitored accounts payable/receivable, and assisted with budgeting and financial reporting.
  • Conducted data entry and maintained well-organized digital and physical filing systems for efficient record-keeping.
  • Coordinated schedules, managed appointments, and provided administrative support to optimize daily operations.
  • Processed payments, reconciled transactions, and assisted with financial analysis to improve budget planning.
  • Provided general administrative support, including email management, document preparation, and client communications.

Accounting Officer & Bookkeeper

Industry:

Property / Real Estate

Employment Period:

October 2022 to February 2023 (4 Months)

Duties and Responsibilities:

  • Managed daily financial transactions using QuickBooks, ensuring accuracy in record-keeping and compliance with financial standards.
  • Prepared and processed invoices, expense reports, and payments, ensuring timely and accurate financial operations.
  • Reconciled bank statements, identified and resolved discrepancies to maintain financial integrity.
  • Assisted in the preparation of financial reports, supporting data-driven decision-making.
  • Maintained accurate financial records and documentation, ensuring organization and accessibility for audits and reporting.
  • Supported budget preparation and financial planning, contributing to effective financial management.

Virtual Assistant Bookkeeper/Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2023 to August 2025 (29 Months)

Duties and Responsibilities:

  • As a Freelance Bookkeeper and Accountant, I managed financial records and transactions for various clients, preparing detailed financial reports and handling invoicing.
  • I tracked expenses, reconciled accounts, and utilized accounting software like QuickBooks & Xero to ensure accuracy.
  • I assisted with FS preparation, provided financial insights for budgeting and planning, and tailored services to meet the specific needs of each client.

Account Executive Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2024 to August 2025 (11 Months)

Duties and Responsibilities:

  • I provided virtual assistance with a focus on bookkeeping and administrative support. Using QuickBooks Online
  • I managed invoices, expense tracking, account reconciliation, and financial reporting.
  • I also organized digital files and utilized Asana for task management to streamline workflows and ensure efficiency in a dynamic remote environment.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

April 14, 2023

Located In:

Philippines

License and Certification: :

  • Certified Quickbooks Online Proadvisor 
  • Quickbooks Online Advance Certified 
  • Xero Advisor Certified
  • National Certificate 3 in Bookkeeping

Field of Study:

Finance/Accountancy/Banking

Major:

Management Accounting

Graduation Date:

June 26, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    QuickBooks, Accounting, General Accounting, Xero, Bookkeeping,

INTERMEDIATE ★★

    Accounts Payable ManagementAccounting ReconciliationXero Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17368281304
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Viewplus
  • Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.30/hr

John

Candidate ID: 640468


ADVANCED

    QuickBooks, Accounting, General Accounting, Xero...

INTERMEDIATE

    Accounts Payable Management, Accounting Reconciliation, Xero Accounting...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Remote Staff Recruiter Comments

John Paul is a highly qualified accounting professional with dual bachelor's degrees in Accountancy and Management Accounting. He holds multiple certifications, including QuickBooks Online Pro Advisor, QuickBooks Online Advanced Certification, Xero Advisor Certification, and a national certificate in bookkeeping from TESDA. His educational background, combined with extensive hands-on experience in bookkeeping and financial management, makes him a strong candidate for this role.
  • He has a solid accounting and bookkeeping background, having worked as both an in-house accounting officer and a virtual assistant specializing in bookkeeping for over two years.
  • His experience includes managing accounts, processing invoices and expenses, reconciling accounts, and generating financial statements such as balance sheets, income statements, and cash flow reports.
  • He is proficient in Xero and QuickBooks Online, handling day-to-day financial transactions, tax preparation assistance, and inventory management.
  • Additionally, he has experience working with Australian clients, demonstrating familiarity with Australian accounting standards, including BAS and GST reporting.
  • His current and previous roles have also involved reconciling bills against purchase orders and ensuring financial accuracy, which aligns well with the responsibilities of the role.
  • He is using accounting software such as Xero and QuickBooks Online, as well as receipt management tools like Hubdoc.
  • He has a structured workflow for processing transactions, ensuring accuracy by reconciling bank feeds with recorded transactions, preventing duplicates, and performing mid-month and end-of-month reconciliations.
  • He is able to start immediately.
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary

John is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, He is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. John Paul gets along easily with a wide variety of people.


Employment History

Virtual Assistant Bookkeeper/Accountant

Industry:

Accounting / Audit / Tax

Employment Period:

February 2023 to February 2025 (23 Months)

Duties and Responsibilities:

  • Managed financial records and transactions for multiple clients across various industries.
  • Prepared detailed financial reports, including balance sheets, profit and loss statements, and cash flow reports.
  • Handled invoicing, expense tracking, and account reconciliation to ensure financial accuracy.
  • Utilized accounting software such as QuickBooks and Xero for efficient bookkeeping and reporting.
  • Assisted in the preparation of financial statements and compliance documentation.
  • Provided financial insights to support budgeting, forecasting, and strategic planning.
  • Customized accounting solutions to meet the unique needs of each client, ensuring optimal financial management.

Account Executive Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2024 to February 2025 (5 Months)

Duties and Responsibilities:

  • Provided comprehensive virtual assistance with a focus on bookkeeping and administrative support.
  • Managed financial records using QuickBooks Online, including invoicing, expense tracking, account reconciliation, and financial reporting.
  • Organized and maintained digital files, ensuring efficient document management.
  • Utilized Asana for task management to streamline workflows and enhance productivity in a dynamic remote environment.

General Virtual Assistant

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

July 2023 to July 2024 (12 Months)

Duties and Responsibilities:

  • Managed financial records and tracked expenses using QuickBooks, ensuring accuracy and compliance with financial standards.
  • Prepared and processed invoices, monitored accounts payable/receivable, and assisted with budgeting and financial reporting.
  • Conducted data entry and maintained well-organized digital and physical filing systems for efficient record-keeping.
  • Coordinated schedules, managed appointments, and provided administrative support to optimize daily operations.
  • Processed payments, reconciled transactions, and assisted with financial analysis to improve budget planning.
  • Provided general administrative support, including email management, document preparation, and client communications.

Accounting Officer & Bookkeeper

Industry:

Property / Real Estate

Employment Period:

October 2022 to February 2023 (4 Months)

Duties and Responsibilities:

  • Managed daily financial transactions using QuickBooks, ensuring accuracy in record-keeping and compliance with financial standards.
  • Prepared and processed invoices, expense reports, and payments, ensuring timely and accurate financial operations.
  • Reconciled bank statements, identified and resolved discrepancies to maintain financial integrity.
  • Assisted in the preparation of financial reports, supporting data-driven decision-making.
  • Maintained accurate financial records and documentation, ensuring organization and accessibility for audits and reporting.
  • Supported budget preparation and financial planning, contributing to effective financial management.

Virtual Assistant Bookkeeper/Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2023 to August 2025 (29 Months)

Duties and Responsibilities:

  • As a Freelance Bookkeeper and Accountant, I managed financial records and transactions for various clients, preparing detailed financial reports and handling invoicing.
  • I tracked expenses, reconciled accounts, and utilized accounting software like QuickBooks & Xero to ensure accuracy.
  • I assisted with FS preparation, provided financial insights for budgeting and planning, and tailored services to meet the specific needs of each client.

Account Executive Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2024 to August 2025 (11 Months)

Duties and Responsibilities:

  • I provided virtual assistance with a focus on bookkeeping and administrative support. Using QuickBooks Online
  • I managed invoices, expense tracking, account reconciliation, and financial reporting.
  • I also organized digital files and utilized Asana for task management to streamline workflows and ensure efficiency in a dynamic remote environment.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

April 14, 2023

Located In:

Philippines

License and Certification: :

  • Certified Quickbooks Online Proadvisor 
  • Quickbooks Online Advance Certified 
  • Xero Advisor Certified
  • National Certificate 3 in Bookkeeping

Field of Study:

Finance/Accountancy/Banking

Major:

Management Accounting

Graduation Date:

June 26, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    QuickBooks, Accounting, General Accounting, Xero, Bookkeeping,

INTERMEDIATE ★★

    Accounts Payable ManagementAccounting ReconciliationXero Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17368281304
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Viewplus
  • Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $12.32/hr

Kelvin

Candidate ID: 640324


ADVANCED

    Graphic Design, Branding, Visual Identity Design, Art Direction...

INTERMEDIATE

    Social Media Marketing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 12.32 per hour or $USD 2135.16 per month

Remote Staff Recruiter Comments

Kelvin or KD is an experienced multimedia and graphic designer with over 10 years of experience in branding, web, and marketing design. With a strong foundation in both print and digital media, KD has led creative teams in diverse industries, including higher education, financial technology, and sports marketing. Their experience includes handling end-to-end design projects, from conceptualization to execution, using a range of tools such as Adobe Creative Suite, Figma, and web development technologies.

Work Experience & Skills:
  • Higher Education Industry (8 years): Led the web and graphics team for a university, managing branding, website design, and marketing materials. A key achievement was designing the university's mascot, which remains in use.
  • Financial Technology Industry (2 years): Worked as a Creative Manager overseeing a team of designers, ensuring the consistency of marketing materials and branding.
  • Sports Marketing Industry (1 year): Managed marketing and digital design for an international sports event company, collaborating with a multicultural team across Malaysia, Singapore, and other Southeast Asian countries. This role included overseeing visual assets for promotional campaigns, EDMs, newsletters, and social media content.
  • Freelance Experience: Currently engaged in freelance design projects, focusing on branding, website development, and marketing materials for various clients, including universities and art institutions.
  • KD has extensive experience managing both local and international teams, demonstrating strong leadership and adaptability. Their approach to team management includes identifying individual strengths, assigning tasks accordingly, and mentoring designers to improve their weaker areas. When working with international teams, KD efficiently utilized project management tools to bridge communication gaps caused by language barriers. Their strategic thinking is evident in their structured brainstorming process, ensuring designs align with client objectives and marketing goals.
  • Portfolio: Kelvin's Portfolio
  • He is able to start immediately 
Technical Skills & Tools:
  • Design & Branding: Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Canva
  • Web Development: HTML, CSS, basic coding knowledge
  • Video Editing & Motion Graphics: Final Cut Pro, Adobe Premiere Pro, Adobe After Effects
  • Project Management & Communication: Slack, ClickUp
  • Email Marketing: Experience with Zeta Global (similar to MailChimp) for EDM campaigns
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Kelvin is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Section Head Digital Graphics AND Web Design

Industry:

Education

Employment Period:

May 2014 to February 2022 (92 Months)

Duties and Responsibilities:

  • Led the development and execution of a mascot marketing campaign in 2016, resulting in a record-breaking reach of over 7 million in a week and successfully establishing "TamTam" as the official Far Eastern University mascot. 
  • Established and managed FEU's visual brand identity across all its schools for 7 years, ensuring brand consistency. 
  • Designed and built the UI/UX for FEU, FEU High School, and FEU Roosevelt websites, contributing to a student body exceeding 50,000 and elevating the university's brand presence as a top Philippine institution.

Marketing Manager Consultant

Industry:

Sports

Employment Period:

July 2023 to December 2023 (5 Months)

Duties and Responsibilities:

  • Managed and executed end-to-end marketing campaigns for five Spartan Race events in the Philippines, successfully attracting over 3,000 obstacle racers and 2,000 trail racers.
  • Responsibilities included developing strategic marketing plans, overseeing digital and traditional advertising efforts, coordinating with sponsors and media partners, managing social media engagement, and ensuring brand consistency across all promotional materials.
  • Additionally, collaborated with cross-functional teams to optimize event visibility, drive participant registration, and enhance overall race experience.

Creative Multimedia Manager

Industry:

Banking / Financial Services

Employment Period:

March 2022 to March 2024 (24 Months)

Duties and Responsibilities:

  • Developed and Implemented the Creative Patch Notes System, streamlining workflow processes for small-scale projects and internal campaigns. This initiative enhanced efficiency, reduced project turnaround times, and significantly minimized overtime costs.
  • Led the 2023 SAVii Website Revamp, spearheading a complete redesign to establish a stronger visual identity and brand positioning. This project successfully increased engagement and attracted over 500+ industry partners.
  • Managed Cross-Functional Collaboration, coordinating with marketing, product, and design teams to ensure cohesive brand messaging across all digital and offline assets.
  • Optimized Creative Operations, introducing strategic process improvements that enhanced productivity and maintained high-quality deliverables within strict timelines.
  • Oversaw Branding Initiatives, ensuring all creative outputs align with corporate brand guidelines, industry trends, and stakeholder expectations.

Head of Marketing and Digital

Industry:

Sports

Employment Period:

January 2024 to November 2024 (9 Months)

Duties and Responsibilities:

  • Developed and executed comprehensive B2C and B2B marketing strategies for international Spartan Race events, including the South ASEAN Series (Malaysia, Indonesia, Singapore) and the Honor Series (Kuala Lumpur).
  • Led cross-functional teams in campaign planning, digital marketing, sponsorship activation, and event promotions, driving significant audience engagement and brand awareness.
  • Managed end-to-end marketing execution, including social media, email campaigns, partnerships, and on-ground activations, resulting in 6,000+ racers for the South ASEAN Series and 5,000+ participants for the Honor Series.
  • Collaborated with local and international stakeholders to optimize market reach, enhance customer experience, and ensure seamless event execution.

Education History

Field of Study:

Science & Technology

Major:

Information Technology

Graduation Date:

May 24, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Branding, Visual Identity Design, Art Direction, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe Photoshop Express, Adobe Creative Suite,

INTERMEDIATE ★★

    Social Media Marketing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17386991895
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: AMD
  • Processor: Ryzen 5 3400 G
  • Operating System: Windows 11

All-inclusive Rate: USD $12.32/hr

Kelvin

Candidate ID: 640324


ADVANCED

    Graphic Design, Branding, Visual Identity Design, Art Direction...

INTERMEDIATE

    Social Media Marketing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 12.32 per hour or $USD 2135.16 per month

Remote Staff Recruiter Comments

Kelvin or KD is an experienced multimedia and graphic designer with over 10 years of experience in branding, web, and marketing design. With a strong foundation in both print and digital media, KD has led creative teams in diverse industries, including higher education, financial technology, and sports marketing. Their experience includes handling end-to-end design projects, from conceptualization to execution, using a range of tools such as Adobe Creative Suite, Figma, and web development technologies.

Work Experience & Skills:
  • Higher Education Industry (8 years): Led the web and graphics team for a university, managing branding, website design, and marketing materials. A key achievement was designing the university's mascot, which remains in use.
  • Financial Technology Industry (2 years): Worked as a Creative Manager overseeing a team of designers, ensuring the consistency of marketing materials and branding.
  • Sports Marketing Industry (1 year): Managed marketing and digital design for an international sports event company, collaborating with a multicultural team across Malaysia, Singapore, and other Southeast Asian countries. This role included overseeing visual assets for promotional campaigns, EDMs, newsletters, and social media content.
  • Freelance Experience: Currently engaged in freelance design projects, focusing on branding, website development, and marketing materials for various clients, including universities and art institutions.
  • KD has extensive experience managing both local and international teams, demonstrating strong leadership and adaptability. Their approach to team management includes identifying individual strengths, assigning tasks accordingly, and mentoring designers to improve their weaker areas. When working with international teams, KD efficiently utilized project management tools to bridge communication gaps caused by language barriers. Their strategic thinking is evident in their structured brainstorming process, ensuring designs align with client objectives and marketing goals.
  • Portfolio: Kelvin's Portfolio
  • He is able to start immediately 
Technical Skills & Tools:
  • Design & Branding: Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Canva
  • Web Development: HTML, CSS, basic coding knowledge
  • Video Editing & Motion Graphics: Final Cut Pro, Adobe Premiere Pro, Adobe After Effects
  • Project Management & Communication: Slack, ClickUp
  • Email Marketing: Experience with Zeta Global (similar to MailChimp) for EDM campaigns
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Kelvin is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Section Head Digital Graphics AND Web Design

Industry:

Education

Employment Period:

May 2014 to February 2022 (92 Months)

Duties and Responsibilities:

  • Led the development and execution of a mascot marketing campaign in 2016, resulting in a record-breaking reach of over 7 million in a week and successfully establishing "TamTam" as the official Far Eastern University mascot. 
  • Established and managed FEU's visual brand identity across all its schools for 7 years, ensuring brand consistency. 
  • Designed and built the UI/UX for FEU, FEU High School, and FEU Roosevelt websites, contributing to a student body exceeding 50,000 and elevating the university's brand presence as a top Philippine institution.

Marketing Manager Consultant

Industry:

Sports

Employment Period:

July 2023 to December 2023 (5 Months)

Duties and Responsibilities:

  • Managed and executed end-to-end marketing campaigns for five Spartan Race events in the Philippines, successfully attracting over 3,000 obstacle racers and 2,000 trail racers.
  • Responsibilities included developing strategic marketing plans, overseeing digital and traditional advertising efforts, coordinating with sponsors and media partners, managing social media engagement, and ensuring brand consistency across all promotional materials.
  • Additionally, collaborated with cross-functional teams to optimize event visibility, drive participant registration, and enhance overall race experience.

Creative Multimedia Manager

Industry:

Banking / Financial Services

Employment Period:

March 2022 to March 2024 (24 Months)

Duties and Responsibilities:

  • Developed and Implemented the Creative Patch Notes System, streamlining workflow processes for small-scale projects and internal campaigns. This initiative enhanced efficiency, reduced project turnaround times, and significantly minimized overtime costs.
  • Led the 2023 SAVii Website Revamp, spearheading a complete redesign to establish a stronger visual identity and brand positioning. This project successfully increased engagement and attracted over 500+ industry partners.
  • Managed Cross-Functional Collaboration, coordinating with marketing, product, and design teams to ensure cohesive brand messaging across all digital and offline assets.
  • Optimized Creative Operations, introducing strategic process improvements that enhanced productivity and maintained high-quality deliverables within strict timelines.
  • Oversaw Branding Initiatives, ensuring all creative outputs align with corporate brand guidelines, industry trends, and stakeholder expectations.

Head of Marketing and Digital

Industry:

Sports

Employment Period:

January 2024 to November 2024 (9 Months)

Duties and Responsibilities:

  • Developed and executed comprehensive B2C and B2B marketing strategies for international Spartan Race events, including the South ASEAN Series (Malaysia, Indonesia, Singapore) and the Honor Series (Kuala Lumpur).
  • Led cross-functional teams in campaign planning, digital marketing, sponsorship activation, and event promotions, driving significant audience engagement and brand awareness.
  • Managed end-to-end marketing execution, including social media, email campaigns, partnerships, and on-ground activations, resulting in 6,000+ racers for the South ASEAN Series and 5,000+ participants for the Honor Series.
  • Collaborated with local and international stakeholders to optimize market reach, enhance customer experience, and ensure seamless event execution.

Education History

Field of Study:

Science & Technology

Major:

Information Technology

Graduation Date:

May 24, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Branding, Visual Identity Design, Art Direction, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe Photoshop Express, Adobe Creative Suite,

INTERMEDIATE ★★

    Social Media Marketing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17386991895
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: AMD
  • Processor: Ryzen 5 3400 G
  • Operating System: Windows 11

All-inclusive Rate: USD $3.75/hr

Diane

Candidate ID: 640195


ADVANCED

    Microsoft Excel, Microsoft Word, Spreadsheets, Google Spreadsheet...

INTERMEDIATE

    Administrative Support, Administrative Skills, Customer Service, Customer Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 3.75 per hour or $USD 649.24 per month

Remote Staff Recruiter Comments

Diane is a highly motivated and dedicated professional with a background in Information Technology and extensive experience in the customer service industry. She holds a Bachelor of Science in Information Technology from the University of Rizal System and has also earned a National Certificate II in Computer Servicing from TESDA, demonstrating her technical proficiency.
  • Throughout her career, Diane has worked as a Customer Service Representative in various organizations within the business process outsourcing (BPO) industry, specializing in customer relations, dispute resolution, and payment reconciliation.
  • Her most recent role at a healthcare services BPO involved assisting hospitals with missing credits, reconciling duplicate payments, and processing credit memos.
  • Prior to this, she developed expertise in handling escalated complaints, resolving billing issues, and ensuring customer satisfaction in other BPO environments.
  • Her proactive approach to problem-solving, strong communication skills, and ability to handle complex customer concerns highlight her adaptability and efficiency in a fast-paced industry. 
  • She is avaiable to start immediately.
Predictive Index Behavioral Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary

Diane is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


Employment History

Customer Service Representative/ Data Entry

Industry:

Retail / Merchandise

Employment Period:

March 2017 to March 2018 (12 Months)

Duties and Responsibilities:

  • Inputted vendor information, product details, and customer contact information into Excel to maintain accurate and organized records. 
  • Assisted with updating customer order histories and inputting data regarding returns, exchanges, and refunds in the system for seamless processing. 
  • Entered and tracked product quality issues, shipping discrepancies, and payment discrepancies into Excel to help resolve customer concerns effectively. 
  • Managed and updated customer accounts, including entering changes to personal details and processing order data accurately in the company database. 
  • Inputted escalated issues and solutions, maintaining comprehensive data records to ensure consistent follow-up and customer satisfaction. 
  • Logged product availability, sizing information, and promotional details into the database to ensure accurate and up-to-date records for customer inquiries.

Customer Service Representative

Industry:

Telecommunication

Employment Period:

March 2018 to April 2021 (37 Months)

Duties and Responsibilities:

  • Assisted customers with inquiries regarding Assurance Wireless services, policies, and procedures. 
  • Resolved complex or escalated issues, including service disruptions, billing discrepancies, and account concerns for T-Mobile Assurance Wireless users. 
  • Processed billing complaints, adjustments, and refunds for customers experiencing overcharges or service issues 
  • Provided troubleshooting support for mobile services, including network problems, plan changes, and device activations.

Customer Service Representative/ Data Entry

Industry:

Healthcare / Medical

Employment Period:

July 2021 to May 2024 (33 Months)

Duties and Responsibilities:

  • Inputted vendor information, contact details, and billing records into Excel, ensuring accurate data entry and organization. 
  • Assisted hospitals and facilities in the US by identifying missing credits and resolving billing discrepancies through data reconciliation. 
  • Updated and maintained spreadsheets with detailed transaction records, ensuring all entries were accurate and up-to-date. 
  • Reconciled duplicate payments and audited transactions between hospitals and vendors, inputting findings into Excel for analysis and reporting. 
  • Processed credit memos and entered recovery data related to overpayments, double payments, and returned products. 
  • Ensured accurate and timely resolution of billing issues by efficiently entering and tracking all related data in the system.

Research Analyst/ Data Enty

Industry:

Government / Defence

Employment Period:

November 2024 to January 2025 (2 Months)

Duties and Responsibilities:

  • Conducted comprehensive research and analyzed data related to government contracts and public sector opportunities, ensuring up-to-date and accurate information. 
  • Compiled and write detailed reports and professional emails, providing valuable insights to support internal efforts and decision-making. 
  • Conducted phone calls to gather real-time intelligence, assisting in capturing critical data on government contracts and procurement trends. 
  • Collaborated closely with C-level executives and sales teams to deliver tailored, accurate capture intelligence for federal contractors, enhancing business strategies and opportunities. 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 15, 2018

Located In:

Philippines

License and Certification: :

National Certificate II in Computer Servicing. University of Rizal System Binangonan Campus. (TESDA) Technical Education and Skills Development Authority. September 13, 2017

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 31, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Excel, Microsoft Word, Spreadsheets, Google Spreadsheet, Salesforce CRM, Avaya, 3CXPhone, Citrix, Product description, Microsoft Office, Customer Service, Data Entry, Data Encoding,

INTERMEDIATE ★★

    Administrative SupportAdministrative SkillsCustomer ServiceCustomer SupportCustomer Handling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17347637663
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell Inspiron
  • Processor: Intel Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $3.75/hr

Diane

Candidate ID: 640195


ADVANCED

    Microsoft Excel, Microsoft Word, Spreadsheets, Google Spreadsheet...

INTERMEDIATE

    Administrative Support, Administrative Skills, Customer Service, Customer Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 3.75 per hour or $USD 649.24 per month

Remote Staff Recruiter Comments

Diane is a highly motivated and dedicated professional with a background in Information Technology and extensive experience in the customer service industry. She holds a Bachelor of Science in Information Technology from the University of Rizal System and has also earned a National Certificate II in Computer Servicing from TESDA, demonstrating her technical proficiency.
  • Throughout her career, Diane has worked as a Customer Service Representative in various organizations within the business process outsourcing (BPO) industry, specializing in customer relations, dispute resolution, and payment reconciliation.
  • Her most recent role at a healthcare services BPO involved assisting hospitals with missing credits, reconciling duplicate payments, and processing credit memos.
  • Prior to this, she developed expertise in handling escalated complaints, resolving billing issues, and ensuring customer satisfaction in other BPO environments.
  • Her proactive approach to problem-solving, strong communication skills, and ability to handle complex customer concerns highlight her adaptability and efficiency in a fast-paced industry. 
  • She is avaiable to start immediately.
Predictive Index Behavioral Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary

Diane is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


Employment History

Customer Service Representative/ Data Entry

Industry:

Retail / Merchandise

Employment Period:

March 2017 to March 2018 (12 Months)

Duties and Responsibilities:

  • Inputted vendor information, product details, and customer contact information into Excel to maintain accurate and organized records. 
  • Assisted with updating customer order histories and inputting data regarding returns, exchanges, and refunds in the system for seamless processing. 
  • Entered and tracked product quality issues, shipping discrepancies, and payment discrepancies into Excel to help resolve customer concerns effectively. 
  • Managed and updated customer accounts, including entering changes to personal details and processing order data accurately in the company database. 
  • Inputted escalated issues and solutions, maintaining comprehensive data records to ensure consistent follow-up and customer satisfaction. 
  • Logged product availability, sizing information, and promotional details into the database to ensure accurate and up-to-date records for customer inquiries.

Customer Service Representative

Industry:

Telecommunication

Employment Period:

March 2018 to April 2021 (37 Months)

Duties and Responsibilities:

  • Assisted customers with inquiries regarding Assurance Wireless services, policies, and procedures. 
  • Resolved complex or escalated issues, including service disruptions, billing discrepancies, and account concerns for T-Mobile Assurance Wireless users. 
  • Processed billing complaints, adjustments, and refunds for customers experiencing overcharges or service issues 
  • Provided troubleshooting support for mobile services, including network problems, plan changes, and device activations.

Customer Service Representative/ Data Entry

Industry:

Healthcare / Medical

Employment Period:

July 2021 to May 2024 (33 Months)

Duties and Responsibilities:

  • Inputted vendor information, contact details, and billing records into Excel, ensuring accurate data entry and organization. 
  • Assisted hospitals and facilities in the US by identifying missing credits and resolving billing discrepancies through data reconciliation. 
  • Updated and maintained spreadsheets with detailed transaction records, ensuring all entries were accurate and up-to-date. 
  • Reconciled duplicate payments and audited transactions between hospitals and vendors, inputting findings into Excel for analysis and reporting. 
  • Processed credit memos and entered recovery data related to overpayments, double payments, and returned products. 
  • Ensured accurate and timely resolution of billing issues by efficiently entering and tracking all related data in the system.

Research Analyst/ Data Enty

Industry:

Government / Defence

Employment Period:

November 2024 to January 2025 (2 Months)

Duties and Responsibilities:

  • Conducted comprehensive research and analyzed data related to government contracts and public sector opportunities, ensuring up-to-date and accurate information. 
  • Compiled and write detailed reports and professional emails, providing valuable insights to support internal efforts and decision-making. 
  • Conducted phone calls to gather real-time intelligence, assisting in capturing critical data on government contracts and procurement trends. 
  • Collaborated closely with C-level executives and sales teams to deliver tailored, accurate capture intelligence for federal contractors, enhancing business strategies and opportunities. 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 15, 2018

Located In:

Philippines

License and Certification: :

National Certificate II in Computer Servicing. University of Rizal System Binangonan Campus. (TESDA) Technical Education and Skills Development Authority. September 13, 2017

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 31, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Excel, Microsoft Word, Spreadsheets, Google Spreadsheet, Salesforce CRM, Avaya, 3CXPhone, Citrix, Product description, Microsoft Office, Customer Service, Data Entry, Data Encoding,

INTERMEDIATE ★★

    Administrative SupportAdministrative SkillsCustomer ServiceCustomer SupportCustomer Handling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17347637663
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell Inspiron
  • Processor: Intel Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $11.81/hr

Jelina

Candidate ID: 640146


ADVANCED

    Time Management, Ad hoc testing, Administrative Skills, MS Teams...

INTERMEDIATE

    Accounting Software, Salesforce CRM, Microsoft Tools, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Jelina has over six years of experience in customer service, human resources, and business process outsourcing (BPO). Within these six years, she has spent three years specifically handling customer service roles in various industries, including telecommunications, finance, and waste management. She has experience managing inbound and outbound calls, email support, and chat inquiries.

Work Experience and Skills:
  • In her previous role in the waste management industry, She was responsible for handling customer inquiries, managing bookings, and maintaining CRM systems. She worked with tools such as Intercom for chat, Microsoft Teams for calls, and BXB for email correspondence. She is familiar with handling customer concerns, rescheduling missed pickups, and ensuring client satisfaction.
  • Customer Service Expertise: Strong background in managing customer inquiries, bookings, and issue resolution.
  • Multi-Channel Support: Experience handling calls, emails, and chat support, ensuring efficient communication with customers.
  • CRM & Tools Familiarity: Hands-on experience with Intercom, Microsoft Teams, and BXB, and open to learning new platforms like ServiceM8.
  • Adaptability & Problem-Solving: Demonstrated ability to handle customer complaints effectively, turning negative experiences into positive outcomes.
  • She is able to start immediately. 
Predictive Index Behavioral Profile - Stragetist

Strongest Behaviors
  • Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
  • Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
  • Incredibly strong sense of urgency; this individual is in nearly constant motion, putting pressure on themself and others for immediate results. Unable to do routine work.
  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
Behavioral Summary

Jelina is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Jelina takes work and responsibilities very seriously and expects others to do the same.


Employment History

Customer Care Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2023 to February 2025 (17 Months)

Duties and Responsibilities:

  • Part of an Ad hoc team & managing a complex role in customer service, efficiently managing inquiries via email, chat, and phone related to billing and bin collections, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Assist customers in basic troubleshooting related to app or website
  • Demonstrated commitment to excellence and contribution to exceeding performance metrics by being among the top agents for several months.
  • Being selected as a temporary Team Lead.

Process Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to September 2023 (5 Months)

Duties and Responsibilities:

  • Initiate and respond to calls and emails regarding past-due accounts.
  • Negotiate payment terms and establish feasible repayment plans to resolve outstanding balances.
  • Identify and address discrepancies in payment records and account statements.
  • Maintain and update customer account information to ensure accuracy.
  • Monitor accounts to detect trends in non-payment and recommend appropriate actions.
  • Work collaboratively with internal teams, including finance and customer service, to resolve disputes.
  • Provide customers with accurate information regarding their outstanding balances and available payment options.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to March 2023 (5 Months)

Duties and Responsibilities:

  • Managed inbound customer service calls, efficiently resolving inquiries and complaints to uphold satisfaction levels.
  • Assisted customers with basic troubleshooting related to bookkeeping systems for small and medium-sized enterprises (SMEs).
  • Provided support to customers during tax season for payroll and tax filing.

Sales Advisor I

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to October 2022 (5 Months)

Duties and Responsibilities:

  • Assist customers with concerns related to billing, basic device troubleshooting, account/profile updating, and item ordering. 
  • Selling devices such as (cellphones, wearables, tablets, etc.).
  • Provided accurate quotes and price information to inform customer decision-making.

HR-Admin Officer

Industry:

Polymer / Plastic / Rubber / Tyres

Employment Period:

February 2020 to April 2022 (26 Months)

Duties and Responsibilities:

  • Undertake all hiring activities, regularization process, and up to exit of employees.
  • Organized and maintained files and databases confidentially, adhering to data protection regulations and implementing filing systems, increasing ease of access to critical documents and data.
  • Day-to-day employee attendance reports verifying compliance with company policy.
  • Assist manager in conducting performance reviews.
  • Evaluate and resolve human relations and work-related problems, and meet with management to determine appropriate action
  • Optimized necessary team training and staff development.
  • Supported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee payments.
  • Scheduled and coordinated travel arrangements for executives, ensuring smooth business trips.
  • Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.

HR STAFF (Recruitment)

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2019 to February 2020 (5 Months)

Duties and Responsibilities:

  • Supported recruitment processes by scheduling interviews and preparing induction materials for new hires.
  • Updated and managed database systems to ensure accurate record- keeping.
  • Organized and maintained files, records, and correspondence for streamlined retrieval and compliance.
  • Facilitated training sessions for new employees, imparting essential skills and company policies.
  • Processing of necessary DOLE requirements.
  • Assisted in the coordination of staff travel arrangements and accommodations for business trips.
  • Assisted in the planning and execution of corporate events and meetings to foster workplace culture.
  • Monitored office inventory and supplies, promptly ordering low stock items on system.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

June 12, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Time Management, Ad hoc testing, Administrative Skills, MS Teams, Intercom, Customer Service, Customer Support, Customer Handling, Customer Service Management, Inbound Calls, Outbound Calling, CRM,

INTERMEDIATE ★★

    Accounting SoftwareSalesforce CRMMicrosoft ToolsCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17345773757
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Core i3 - 4th Gen
  • Operating System: Windows 10

All-inclusive Rate: USD $11.81/hr

Jelina

Candidate ID: 640146


ADVANCED

    Time Management, Ad hoc testing, Administrative Skills, MS Teams...

INTERMEDIATE

    Accounting Software, Salesforce CRM, Microsoft Tools, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Jelina has over six years of experience in customer service, human resources, and business process outsourcing (BPO). Within these six years, she has spent three years specifically handling customer service roles in various industries, including telecommunications, finance, and waste management. She has experience managing inbound and outbound calls, email support, and chat inquiries.

Work Experience and Skills:
  • In her previous role in the waste management industry, She was responsible for handling customer inquiries, managing bookings, and maintaining CRM systems. She worked with tools such as Intercom for chat, Microsoft Teams for calls, and BXB for email correspondence. She is familiar with handling customer concerns, rescheduling missed pickups, and ensuring client satisfaction.
  • Customer Service Expertise: Strong background in managing customer inquiries, bookings, and issue resolution.
  • Multi-Channel Support: Experience handling calls, emails, and chat support, ensuring efficient communication with customers.
  • CRM & Tools Familiarity: Hands-on experience with Intercom, Microsoft Teams, and BXB, and open to learning new platforms like ServiceM8.
  • Adaptability & Problem-Solving: Demonstrated ability to handle customer complaints effectively, turning negative experiences into positive outcomes.
  • She is able to start immediately. 
Predictive Index Behavioral Profile - Stragetist

Strongest Behaviors
  • Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
  • Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
  • Incredibly strong sense of urgency; this individual is in nearly constant motion, putting pressure on themself and others for immediate results. Unable to do routine work.
  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
Behavioral Summary

Jelina is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Jelina takes work and responsibilities very seriously and expects others to do the same.


Employment History

Customer Care Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2023 to February 2025 (17 Months)

Duties and Responsibilities:

  • Part of an Ad hoc team & managing a complex role in customer service, efficiently managing inquiries via email, chat, and phone related to billing and bin collections, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Assist customers in basic troubleshooting related to app or website
  • Demonstrated commitment to excellence and contribution to exceeding performance metrics by being among the top agents for several months.
  • Being selected as a temporary Team Lead.

Process Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to September 2023 (5 Months)

Duties and Responsibilities:

  • Initiate and respond to calls and emails regarding past-due accounts.
  • Negotiate payment terms and establish feasible repayment plans to resolve outstanding balances.
  • Identify and address discrepancies in payment records and account statements.
  • Maintain and update customer account information to ensure accuracy.
  • Monitor accounts to detect trends in non-payment and recommend appropriate actions.
  • Work collaboratively with internal teams, including finance and customer service, to resolve disputes.
  • Provide customers with accurate information regarding their outstanding balances and available payment options.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to March 2023 (5 Months)

Duties and Responsibilities:

  • Managed inbound customer service calls, efficiently resolving inquiries and complaints to uphold satisfaction levels.
  • Assisted customers with basic troubleshooting related to bookkeeping systems for small and medium-sized enterprises (SMEs).
  • Provided support to customers during tax season for payroll and tax filing.

Sales Advisor I

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to October 2022 (5 Months)

Duties and Responsibilities:

  • Assist customers with concerns related to billing, basic device troubleshooting, account/profile updating, and item ordering. 
  • Selling devices such as (cellphones, wearables, tablets, etc.).
  • Provided accurate quotes and price information to inform customer decision-making.

HR-Admin Officer

Industry:

Polymer / Plastic / Rubber / Tyres

Employment Period:

February 2020 to April 2022 (26 Months)

Duties and Responsibilities:

  • Undertake all hiring activities, regularization process, and up to exit of employees.
  • Organized and maintained files and databases confidentially, adhering to data protection regulations and implementing filing systems, increasing ease of access to critical documents and data.
  • Day-to-day employee attendance reports verifying compliance with company policy.
  • Assist manager in conducting performance reviews.
  • Evaluate and resolve human relations and work-related problems, and meet with management to determine appropriate action
  • Optimized necessary team training and staff development.
  • Supported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee payments.
  • Scheduled and coordinated travel arrangements for executives, ensuring smooth business trips.
  • Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.

HR STAFF (Recruitment)

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2019 to February 2020 (5 Months)

Duties and Responsibilities:

  • Supported recruitment processes by scheduling interviews and preparing induction materials for new hires.
  • Updated and managed database systems to ensure accurate record- keeping.
  • Organized and maintained files, records, and correspondence for streamlined retrieval and compliance.
  • Facilitated training sessions for new employees, imparting essential skills and company policies.
  • Processing of necessary DOLE requirements.
  • Assisted in the coordination of staff travel arrangements and accommodations for business trips.
  • Assisted in the planning and execution of corporate events and meetings to foster workplace culture.
  • Monitored office inventory and supplies, promptly ordering low stock items on system.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

June 12, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Time Management, Ad hoc testing, Administrative Skills, MS Teams, Intercom, Customer Service, Customer Support, Customer Handling, Customer Service Management, Inbound Calls, Outbound Calling, CRM,

INTERMEDIATE ★★

    Accounting SoftwareSalesforce CRMMicrosoft ToolsCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17345773757
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Core i3 - 4th Gen
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Mariel

Candidate ID: 638265


ADVANCED

    Material Cost Estimation, Bluebeam Software, PlanSwift, SAP...

INTERMEDIATE

    AutoCAD...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.98 per hour or $USD 691.71 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Mariel is a licensed Civil Engineer with 7 years of professional experience specializing in estimating and quantity surveying across civil, residential, and industrial projects. She has extensive background working with international clients, particularly in Australia, the UK, and the US, handling multi-million-dollar tenders, refurbishment works, and specialized trade projects. Her expertise covers both corporate employment and freelancing, where she has demonstrated strong technical, financial, and project management skills.

With nearly 3 years supporting Australian clients, Mariel has hands-on exposure to civil infrastructure, roadworks, stormwater, bulk earthworks, and warehouse construction projects. She also has experience managing operations for startups, coordinating with subcontractors and suppliers, and preparing detailed bid documents.


Key Skills

Estimating & Quantity Surveying

  • Quantity take-offs, cost analysis, and bill of quantities preparation
  • Tender documentation and bid presentation for multi-million-dollar projects
  • Monitoring project costs and financial forecasts

Project Management

  • Budget vs. actual reporting and cash flow forecasting
  • Scheduling, S-curves, and Primavera-based project planning
  • Supervising site works and coordinating with engineers, designers, and subcontractors

Client & Stakeholder Management

  • Direct liaison with Australian subcontractors and suppliers for quotations
  • Supporting estimating managers and collaborating with international project teams
  • Delivering quick-turnaround estimates for UK and US clients

Software & Tools

  • Bluebeam, PlanSwift, Estimate Rocket, Estimate One
  • AutoCAD, SAP, Primavera, Xero, Payment Logic
  • Google Workspace (Calendar, Email, Drive) for business operations

Summary of Work Experience
  • Operations Manager / Virtual Assistant – Prestige Electrical and Data Services (Australia)
    Managed end-to-end operations including executive calendar management, invoicing, financial tracking, and client coordination for an Australian startup.

  • Lead Estimator / Quantity Surveyor – Simmons International, Inc. (Australia)
    Led civil works tenders, prepared detailed estimates and BOQs, and presented to estimating managers. Managed multi-million-dollar projects including pavements, stormwater systems, bulk earthworks, and industrial/warehouse projects. Utilized Bluebeam for take-offs and liaised directly with subcontractors.

  • Estimator / Quantity Surveyor – Mantra Home (UK)
    Delivered estimates for refurbishment projects, house extensions, loft conversions, and maintenance works. Conducted cost monitoring and provided fast-turnaround estimates.

  • Project-Based Estimator – US-based Painting Company
    Used PlanSwift and Estimate Bucket for quantity take-offs and painting estimates.

  • Quantity Surveyor – Global Tycoon Construction and Development Corporation (Philippines)
    Oversaw project monitoring, metal works, ACP systems, cladding, and assisted with estimates. Coordinated with project managers and subcontractors.

  • Quantity Surveyor / Project Supervisor – GCCA Design and Construction Services (Philippines)
    Supervised a two-story residential project, managed billing, budget tracking, and scheduling.

  • Cost Engineer – Inoland Development Corporation (Philippines)
    Handled budget forecasting, cash flow, subcontractor and supplier quotation evaluations, and Primavera-based scheduling.

  • Assistant Quantity Surveyor – Makati Development Corporation (Philippines)
    Supported subcontractor payments, variation order evaluations, and site accomplishment monitoring.

She can start immediately and is amenable to a Full-time arrangement.

Predictive Index Behavioral Profile: Maverick

Strongest Behavior:
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Behavioral Summary:

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly. Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
 
Mariel is a seasoned Estimator and Quantity Surveyor with extensive experience in both local and international construction and civil engineering projects. She has consistently demonstrated her ability to produce accurate cost estimates, BOQs, and bid proposals by leveraging industry-standard tools like PlanSwift, Bluebeam Revu, and Estimate Rocket. Her exposure to various project types—including residential refurbishments, house extensions, loft conversions, and large-scale land development—shows a strong versatility across sectors. Notably, she has held remote freelance roles for firms based in Canada and the UK, successfully navigating digital communication platforms such as Slack and Google Workspace. Her work has involved preparing detailed financial documentation, managing cost control, and addressing scope adjustments with professionalism. Mariel also took the initiative to standardize templates and improve documentation workflows, indicating strong process-driven thinking and attention to operational efficiency.
 
  1. Career Highlights / Relevant Projects
  • Delivered accurate cost estimates and detailed BOQs for residential refurbishments, loft conversions, and extensions for UK-based clients.
  • Successfully managed painting project estimates for a Canada-based firm, including markup of plans, scope clarifications, and bid proposals using cloud-based collaboration tools.
  • Spearheaded bid proposal creation and cost analysis for large-scale land development and civil works, ensuring project budgets were met while managing risk and scope changes.
  • Contributed to standardizing internal documentation systems using MS Office, Canva, and Google Workspace to streamline estimation processes.
 
  1.  Skill Proficiency + Tech / Software Proficiency
 
  • Skill Proficiency: Strong competencies in quantity surveying, cost estimation, BOQ preparation, value engineering, financial reporting, and contract variation analysis.
  • Software Proficiency: Proficient in industry-standard software: PlanSwift, Bluebeam Revu, Estimate Rocket, AutoCAD, SAP, Xero, Connecteam, Job Logic, and the full Microsoft Office Suite. Detail-oriented with solid communication, teamwork, and problem-solving skills; excels in digital collaboration environments like Slack and Google Drive.

She can start immediately.
Predictive Index Behavioral Profile: Maverick

Strongest Behavior:
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Behavioral Summary:

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly. Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.



 

Employment History

Civil Estimator

Industry:

Construction / Building / Engineering

Employment Period:

July 2023 to March 2025 (20 Months)

Duties and Responsibilities:

  • Reviewed project documents, specifications, and drawings to define scope and requirements.
  • Performed quantity take-offs and developed detailed Bills of Quantities (BOQ).
  • Reviewed and validated take-offs completed by Assistant Estimators for accuracy.
  • Prepared pricing, cost breakdowns, and applied mark-ups to develop comprehensive bid proposals.
  • Presented completed BOQs and bid proposals to the Estimating Manager for review and approval.
  • Identified risks, considered alternatives, and developed cost strategies to ensure competitive bids.
  • Led the tender process and maintained accountability for the accuracy, completeness, and timely submission of final estimates.

Freelance Estimator / Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

June 2024 to October 2024 (4 Months)

Duties and Responsibilities:

  • Prepared detailed and accurate cost estimates for refurbishment, house extension, and loft conversion projects, ensuring alignment with client requirements and project scope.
  • Produced quick-turnaround estimates for maintenance works to support timely client decisions and project scheduling.
  • Provided regular financial reports and updates to clients, identifying potential risks and issues that could affect project costs or timelines.
  • Produced comprehensive cost reports, including budgets, change orders, and cost analyses to support informed decision-making.
  • Developed and standardized templates using MS Office Suite, Google Workspace, and Canva, streamlining documentation and ensuring consistency across processes.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2021 to June 2023 (28 Months)

Duties and Responsibilities:

  • Develop detailed cost estimates for all materials, labor, and equipment required for projects.
  • Analyze project specifications and drawings to determine accurate material and labor requirements.
  • Collaborate with project managers, engineers, and designers to ensure realistic project budgets and timelines.
  • Prepare comprehensive cost reports, including budgets, change orders, and cost analysis.
  • Monitor project expenditures and ensure compliance with approved budgets.
  • Assess, evaluate, and price variation orders for civil works, architectural finishes (painting, cladding, ACP/facade systems), and specialty metal works.
  • Prepare and process project billings for submission to clients for review and approval.

Quantity Surveyor/Project Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

July 2020 to January 2021 (6 Months)

Duties and Responsibilities:

  • Supervise the construction of a 2-storey house
  • Estimate the costs associated with the construction project. This includes materials, labor, equipment, and other expenses.
  • Create and manage the budget for the construction project. This involves monitoring costs and ensuring that the project stays within the allocated budget.
  • Provide input on value engineering, finding ways to optimize costs without compromising the quality of the construction.

Cost Engineer

Industry:

Construction / Building / Engineering

Employment Period:

June 2019 to July 2020 (13 Months)

Duties and Responsibilities:

  • Generate forecasts on matters such as budget and cash-flow.
  • Create Work Schedule and S-Curve for projects
  • Evaluate quotations from subcontractors and suppliers
  • Assists in the preparation of contract and tender documents
  • Identify potential cost-saving measures and make recommendations to improve project efficiency

Assistant Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

August 2017 to April 2018 (7 Months)

Duties and Responsibilities:

  • Monitors and allocates budget for the materials needed on site.
  • Arrange payments for subcontractors and suppliers
  • Conduct evaluation on Contract Variation Claims by subcontractors
  • Assists in monitoring site accomplishment and ensures completion of the project on the given timeline.

Virtual Assistant - Operations Manager

Industry:

Electrical & Electronics

Employment Period:

March 2025 to August 2025 (5 Months)

Duties and Responsibilities:

  • Managed projects and workflows using ServiceM8 and ClickUp to coordinate tasks, track progress, and ensure timely completion.
  • Handled email management and maintained efficient communication across teams and clients.
  • Organized and maintained executive calendars, scheduling meetings and managing appointments.
  • Processed invoices and supported financial tracking using Xero, Payment Logic, and related tools.
  • Managed and optimized Google Business Profile to improve visibility and client engagement.

Project-based Estimator (US-based Painting Company)

Industry:

Construction / Building / Engineering

Employment Period:

March 2024 to May 2025 (13 Months)

Duties and Responsibilities:

  • Used PlanSwift software to accurately mark-up plans, including adding dimensions, measurements, and annotations to plans for painting projects.
  • Prepared detailed and competitive cost proposals using Estimate Rocket, incorporating materials, labor, overhead costs, and contingencies.
  • Maintained clear, professional communication with clients using Slack, addressing inquiries, providing project updates, and discussing any scope changes or issues.

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

February 29, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Material Cost Estimation, Bluebeam Software, PlanSwift, SAP,

INTERMEDIATE ★★

    AutoCAD

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17532011484
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Mariel

Candidate ID: 638265


ADVANCED

    Material Cost Estimation, Bluebeam Software, PlanSwift, SAP...

INTERMEDIATE

    AutoCAD...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.98 per hour or $USD 691.71 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Mariel is a licensed Civil Engineer with 7 years of professional experience specializing in estimating and quantity surveying across civil, residential, and industrial projects. She has extensive background working with international clients, particularly in Australia, the UK, and the US, handling multi-million-dollar tenders, refurbishment works, and specialized trade projects. Her expertise covers both corporate employment and freelancing, where she has demonstrated strong technical, financial, and project management skills.

With nearly 3 years supporting Australian clients, Mariel has hands-on exposure to civil infrastructure, roadworks, stormwater, bulk earthworks, and warehouse construction projects. She also has experience managing operations for startups, coordinating with subcontractors and suppliers, and preparing detailed bid documents.


Key Skills

Estimating & Quantity Surveying

  • Quantity take-offs, cost analysis, and bill of quantities preparation
  • Tender documentation and bid presentation for multi-million-dollar projects
  • Monitoring project costs and financial forecasts

Project Management

  • Budget vs. actual reporting and cash flow forecasting
  • Scheduling, S-curves, and Primavera-based project planning
  • Supervising site works and coordinating with engineers, designers, and subcontractors

Client & Stakeholder Management

  • Direct liaison with Australian subcontractors and suppliers for quotations
  • Supporting estimating managers and collaborating with international project teams
  • Delivering quick-turnaround estimates for UK and US clients

Software & Tools

  • Bluebeam, PlanSwift, Estimate Rocket, Estimate One
  • AutoCAD, SAP, Primavera, Xero, Payment Logic
  • Google Workspace (Calendar, Email, Drive) for business operations

Summary of Work Experience
  • Operations Manager / Virtual Assistant – Prestige Electrical and Data Services (Australia)
    Managed end-to-end operations including executive calendar management, invoicing, financial tracking, and client coordination for an Australian startup.

  • Lead Estimator / Quantity Surveyor – Simmons International, Inc. (Australia)
    Led civil works tenders, prepared detailed estimates and BOQs, and presented to estimating managers. Managed multi-million-dollar projects including pavements, stormwater systems, bulk earthworks, and industrial/warehouse projects. Utilized Bluebeam for take-offs and liaised directly with subcontractors.

  • Estimator / Quantity Surveyor – Mantra Home (UK)
    Delivered estimates for refurbishment projects, house extensions, loft conversions, and maintenance works. Conducted cost monitoring and provided fast-turnaround estimates.

  • Project-Based Estimator – US-based Painting Company
    Used PlanSwift and Estimate Bucket for quantity take-offs and painting estimates.

  • Quantity Surveyor – Global Tycoon Construction and Development Corporation (Philippines)
    Oversaw project monitoring, metal works, ACP systems, cladding, and assisted with estimates. Coordinated with project managers and subcontractors.

  • Quantity Surveyor / Project Supervisor – GCCA Design and Construction Services (Philippines)
    Supervised a two-story residential project, managed billing, budget tracking, and scheduling.

  • Cost Engineer – Inoland Development Corporation (Philippines)
    Handled budget forecasting, cash flow, subcontractor and supplier quotation evaluations, and Primavera-based scheduling.

  • Assistant Quantity Surveyor – Makati Development Corporation (Philippines)
    Supported subcontractor payments, variation order evaluations, and site accomplishment monitoring.

She can start immediately and is amenable to a Full-time arrangement.

Predictive Index Behavioral Profile: Maverick

Strongest Behavior:
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Behavioral Summary:

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly. Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
 
Mariel is a seasoned Estimator and Quantity Surveyor with extensive experience in both local and international construction and civil engineering projects. She has consistently demonstrated her ability to produce accurate cost estimates, BOQs, and bid proposals by leveraging industry-standard tools like PlanSwift, Bluebeam Revu, and Estimate Rocket. Her exposure to various project types—including residential refurbishments, house extensions, loft conversions, and large-scale land development—shows a strong versatility across sectors. Notably, she has held remote freelance roles for firms based in Canada and the UK, successfully navigating digital communication platforms such as Slack and Google Workspace. Her work has involved preparing detailed financial documentation, managing cost control, and addressing scope adjustments with professionalism. Mariel also took the initiative to standardize templates and improve documentation workflows, indicating strong process-driven thinking and attention to operational efficiency.
 
  1. Career Highlights / Relevant Projects
  • Delivered accurate cost estimates and detailed BOQs for residential refurbishments, loft conversions, and extensions for UK-based clients.
  • Successfully managed painting project estimates for a Canada-based firm, including markup of plans, scope clarifications, and bid proposals using cloud-based collaboration tools.
  • Spearheaded bid proposal creation and cost analysis for large-scale land development and civil works, ensuring project budgets were met while managing risk and scope changes.
  • Contributed to standardizing internal documentation systems using MS Office, Canva, and Google Workspace to streamline estimation processes.
 
  1.  Skill Proficiency + Tech / Software Proficiency
 
  • Skill Proficiency: Strong competencies in quantity surveying, cost estimation, BOQ preparation, value engineering, financial reporting, and contract variation analysis.
  • Software Proficiency: Proficient in industry-standard software: PlanSwift, Bluebeam Revu, Estimate Rocket, AutoCAD, SAP, Xero, Connecteam, Job Logic, and the full Microsoft Office Suite. Detail-oriented with solid communication, teamwork, and problem-solving skills; excels in digital collaboration environments like Slack and Google Drive.

She can start immediately.
Predictive Index Behavioral Profile: Maverick

Strongest Behavior:
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Behavioral Summary:

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly. Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.



 

Employment History

Civil Estimator

Industry:

Construction / Building / Engineering

Employment Period:

July 2023 to March 2025 (20 Months)

Duties and Responsibilities:

  • Reviewed project documents, specifications, and drawings to define scope and requirements.
  • Performed quantity take-offs and developed detailed Bills of Quantities (BOQ).
  • Reviewed and validated take-offs completed by Assistant Estimators for accuracy.
  • Prepared pricing, cost breakdowns, and applied mark-ups to develop comprehensive bid proposals.
  • Presented completed BOQs and bid proposals to the Estimating Manager for review and approval.
  • Identified risks, considered alternatives, and developed cost strategies to ensure competitive bids.
  • Led the tender process and maintained accountability for the accuracy, completeness, and timely submission of final estimates.

Freelance Estimator / Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

June 2024 to October 2024 (4 Months)

Duties and Responsibilities:

  • Prepared detailed and accurate cost estimates for refurbishment, house extension, and loft conversion projects, ensuring alignment with client requirements and project scope.
  • Produced quick-turnaround estimates for maintenance works to support timely client decisions and project scheduling.
  • Provided regular financial reports and updates to clients, identifying potential risks and issues that could affect project costs or timelines.
  • Produced comprehensive cost reports, including budgets, change orders, and cost analyses to support informed decision-making.
  • Developed and standardized templates using MS Office Suite, Google Workspace, and Canva, streamlining documentation and ensuring consistency across processes.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2021 to June 2023 (28 Months)

Duties and Responsibilities:

  • Develop detailed cost estimates for all materials, labor, and equipment required for projects.
  • Analyze project specifications and drawings to determine accurate material and labor requirements.
  • Collaborate with project managers, engineers, and designers to ensure realistic project budgets and timelines.
  • Prepare comprehensive cost reports, including budgets, change orders, and cost analysis.
  • Monitor project expenditures and ensure compliance with approved budgets.
  • Assess, evaluate, and price variation orders for civil works, architectural finishes (painting, cladding, ACP/facade systems), and specialty metal works.
  • Prepare and process project billings for submission to clients for review and approval.

Quantity Surveyor/Project Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

July 2020 to January 2021 (6 Months)

Duties and Responsibilities:

  • Supervise the construction of a 2-storey house
  • Estimate the costs associated with the construction project. This includes materials, labor, equipment, and other expenses.
  • Create and manage the budget for the construction project. This involves monitoring costs and ensuring that the project stays within the allocated budget.
  • Provide input on value engineering, finding ways to optimize costs without compromising the quality of the construction.

Cost Engineer

Industry:

Construction / Building / Engineering

Employment Period:

June 2019 to July 2020 (13 Months)

Duties and Responsibilities:

  • Generate forecasts on matters such as budget and cash-flow.
  • Create Work Schedule and S-Curve for projects
  • Evaluate quotations from subcontractors and suppliers
  • Assists in the preparation of contract and tender documents
  • Identify potential cost-saving measures and make recommendations to improve project efficiency

Assistant Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

August 2017 to April 2018 (7 Months)

Duties and Responsibilities:

  • Monitors and allocates budget for the materials needed on site.
  • Arrange payments for subcontractors and suppliers
  • Conduct evaluation on Contract Variation Claims by subcontractors
  • Assists in monitoring site accomplishment and ensures completion of the project on the given timeline.

Virtual Assistant - Operations Manager

Industry:

Electrical & Electronics

Employment Period:

March 2025 to August 2025 (5 Months)

Duties and Responsibilities:

  • Managed projects and workflows using ServiceM8 and ClickUp to coordinate tasks, track progress, and ensure timely completion.
  • Handled email management and maintained efficient communication across teams and clients.
  • Organized and maintained executive calendars, scheduling meetings and managing appointments.
  • Processed invoices and supported financial tracking using Xero, Payment Logic, and related tools.
  • Managed and optimized Google Business Profile to improve visibility and client engagement.

Project-based Estimator (US-based Painting Company)

Industry:

Construction / Building / Engineering

Employment Period:

March 2024 to May 2025 (13 Months)

Duties and Responsibilities:

  • Used PlanSwift software to accurately mark-up plans, including adding dimensions, measurements, and annotations to plans for painting projects.
  • Prepared detailed and competitive cost proposals using Estimate Rocket, incorporating materials, labor, overhead costs, and contingencies.
  • Maintained clear, professional communication with clients using Slack, addressing inquiries, providing project updates, and discussing any scope changes or issues.

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

February 29, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Material Cost Estimation, Bluebeam Software, PlanSwift, SAP,

INTERMEDIATE ★★

    AutoCAD

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17532011484
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Nicklaud

Candidate ID: 638151


ADVANCED

    Graphic Design, Video Editing, Social Media Management, Real Estate...

INTERMEDIATE

    Outbound Calling, Kajabi, Canva, Trello...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Nick is a versatile virtual assistant with four years of freelancing experience specializing in digital marketing, social media management, paid ads, and executive assistance. She also has two years of experience in customer service (BPO).

In addition to his expertise in digital marketing, Nick has extensive experience in operations management, having assisted CEOs and business owners in overseeing daily operations, handling sales coordination, managing client communications, and ensuring smooth workflow execution. Her ability to optimize business processes, manage marketing campaigns, and provide executive support makes him an ideal fit for roles that require both strategic and administrative expertise.


Work Experience:

📌 Digital Marketing & Operations Assistant (Freelance, 2020 – Present)

  • Managed digital marketing campaigns, including SEO, Facebook ads, and website updates.
  • Handled social media accounts (Facebook, Instagram, TikTok, LinkedIn) for business owners and executives.
  • Assisted in sales operations, client communications, and lead generation for real estate and coaching businesses.
  • Oversaw business operations, including workflow optimization, process documentation, and administrative tasks.
  • Managed client schedules, coordinated meetings, and ensured smooth daily operations.
  • Coordinated marketing strategies and managed email communications for various clients.
  • Executed video editing and graphic design tasks using Canva, CapCut, and other tools.

📌 Customer Service Representative (BPO, 2018 – 2020)

  • Provided customer support for international accounts (US-based telecom).
  • Developed strong communication and client-handling skills.

Key Skills & Expertise:
  • Operations Management & Process Optimization
  • Social Media Management (Facebook, Instagram, TikTok, LinkedIn)
  • Paid Advertising (Facebook Ads, Google Ads – Real Estate Campaigns)
  • SEO & Website Management
  • CRM Tools (HubSpot, Agent Locator, Zoho)
  • Sales & Lead Generation
  • Executive Assistance & Administrative Support
  • Content Creation (Graphics, Video Editing)

Performance & Achievements:

📌 Successfully ran Facebook ad campaigns for real estate businesses, generating up to 19 leads per campaign.
📌 Managed social media pages for executives, including content scheduling and engagement strategies.
📌 Coordinated virtual and in-person real estate events, handling logistics, social media promotions, and sponsor coordination.
📌 Oversaw business operations for a real estate company, ensuring smooth execution of marketing and administrative tasks.

She can start after 2 weeks notice and is amenable to Full-time arrangement.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
Behavioral Summary

Nick is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

Admin Assistant Social Media Manager

Industry:

Property / Real Estate

Employment Period:

July 2024 to January 2025 (6 Months)

Duties and Responsibilities:

  • I managed emails, scheduled appointments, and coordinated communication between agents and clients.
  • I handled document preparation, CRM management, and organized client databases to keep transactions smooth.
  • Additionally, I assisted with listing updates and other real estate-related tasks, ensuring efficient daily operations.
  • My role required strong attention to detail, organization, and the ability to multitask in a fast-paced environment.

Social Media Assistant Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2024 to July 2024 (1 Months)

Duties and Responsibilities:

  • As a Social Media Assistant/Graphic Designer in a project-based role, I supported content creation and graphic design for social media platforms.
  • My responsibilities included designing visually appealing graphics, assisting with content planning, and ensuring brand consistency across all social media channels to enhance engagement and visibility.

Reels Editor

Industry:

Entertainment / Media

Employment Period:

February 2024 to June 2024 (4 Months)

Duties and Responsibilities:

  • As a Reels Editor in a part-time role, I create and edit engaging video content for social media platforms, focusing on producing captivating reels that resonate with the target audience.
  • My responsibilities include selecting footage, adding effects, and ensuring that the final videos align with the client's brand and vision.

Executive Assistant Social Media Manager

Industry:

Property / Real Estate

Employment Period:

August 2023 to November 2023 (2 Months)

Duties and Responsibilities:

  • In my previous role, I specialized in video editing for podcasts and reels, managed social media platforms, and coordinated weekly webinar emails.
  • I also created presentation files and marketing graphics to support coaches and enhance overall brand presence.

Admin/IT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2023 to July 2023 (4 Months)

Duties and Responsibilities:

  • Processing As an Administrative Assistant, I not only established the Zoom IVR system for a client who owns multiple properties in the US, but I also provided vital administrative support to streamline operations.
  • My work involved organizing schedules, managing communications, and handling day-to-day tasks to ensure smooth workflows.
  • By implementing effective processes, I contributed to the overall efficiency and productivity of the team.

Social Media Manager/Admin Assistant

Industry:

Consulting (Business & Management)

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • As a Social Media Manager/Admin Assistant in a project-based role, I handle content planning, posting, and engagement across various social media platforms.
  • I also provide administrative support, helping with tasks like scheduling, organizing files, and assisting in day-to-day operations to ensure smooth project execution and efficient workflow.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to January 2023 (18 Months)

Duties and Responsibilities:

  • Achieved Top 1 expert status for the month of October, delivering primary customer support to both internal and external customers.
  • Responded promptly to inquiries regarding products, services, and company information, addressing questions and suggesting additional offerings to attract potential customers.
  • Efficiently managed customer telephone calls to minimize on-hold wait times.
  • Utilized the company's troubleshooting resolution tree to evaluate technical problems and provide appropriate solutions.

Graphic Designer

Industry:

Consulting (Business & Management)

Employment Period:

November 2022 to December 2022 (1 Months)

Duties and Responsibilities:

  • I assisted in designing a business card and creating custom graphics for a coaching business.
  • My focus was on delivering visually appealing and professional materials tailored to the client's needs.

Education History

Field of Study:

Education/Teaching/Training

Major:

Elementary Education

Graduation Date:

January 1, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Video Editing, Social Media Management, Real Estate, Executive Assistance,

INTERMEDIATE ★★

    Outbound CallingKajabiCanvaTrelloGoogle Apps

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17339533549
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Windows 11
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Nicklaud

Candidate ID: 638151


ADVANCED

    Graphic Design, Video Editing, Social Media Management, Real Estate...

INTERMEDIATE

    Outbound Calling, Kajabi, Canva, Trello...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Nick is a versatile virtual assistant with four years of freelancing experience specializing in digital marketing, social media management, paid ads, and executive assistance. She also has two years of experience in customer service (BPO).

In addition to his expertise in digital marketing, Nick has extensive experience in operations management, having assisted CEOs and business owners in overseeing daily operations, handling sales coordination, managing client communications, and ensuring smooth workflow execution. Her ability to optimize business processes, manage marketing campaigns, and provide executive support makes him an ideal fit for roles that require both strategic and administrative expertise.


Work Experience:

📌 Digital Marketing & Operations Assistant (Freelance, 2020 – Present)

  • Managed digital marketing campaigns, including SEO, Facebook ads, and website updates.
  • Handled social media accounts (Facebook, Instagram, TikTok, LinkedIn) for business owners and executives.
  • Assisted in sales operations, client communications, and lead generation for real estate and coaching businesses.
  • Oversaw business operations, including workflow optimization, process documentation, and administrative tasks.
  • Managed client schedules, coordinated meetings, and ensured smooth daily operations.
  • Coordinated marketing strategies and managed email communications for various clients.
  • Executed video editing and graphic design tasks using Canva, CapCut, and other tools.

📌 Customer Service Representative (BPO, 2018 – 2020)

  • Provided customer support for international accounts (US-based telecom).
  • Developed strong communication and client-handling skills.

Key Skills & Expertise:
  • Operations Management & Process Optimization
  • Social Media Management (Facebook, Instagram, TikTok, LinkedIn)
  • Paid Advertising (Facebook Ads, Google Ads – Real Estate Campaigns)
  • SEO & Website Management
  • CRM Tools (HubSpot, Agent Locator, Zoho)
  • Sales & Lead Generation
  • Executive Assistance & Administrative Support
  • Content Creation (Graphics, Video Editing)

Performance & Achievements:

📌 Successfully ran Facebook ad campaigns for real estate businesses, generating up to 19 leads per campaign.
📌 Managed social media pages for executives, including content scheduling and engagement strategies.
📌 Coordinated virtual and in-person real estate events, handling logistics, social media promotions, and sponsor coordination.
📌 Oversaw business operations for a real estate company, ensuring smooth execution of marketing and administrative tasks.

She can start after 2 weeks notice and is amenable to Full-time arrangement.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
Behavioral Summary

Nick is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

Admin Assistant Social Media Manager

Industry:

Property / Real Estate

Employment Period:

July 2024 to January 2025 (6 Months)

Duties and Responsibilities:

  • I managed emails, scheduled appointments, and coordinated communication between agents and clients.
  • I handled document preparation, CRM management, and organized client databases to keep transactions smooth.
  • Additionally, I assisted with listing updates and other real estate-related tasks, ensuring efficient daily operations.
  • My role required strong attention to detail, organization, and the ability to multitask in a fast-paced environment.

Social Media Assistant Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2024 to July 2024 (1 Months)

Duties and Responsibilities:

  • As a Social Media Assistant/Graphic Designer in a project-based role, I supported content creation and graphic design for social media platforms.
  • My responsibilities included designing visually appealing graphics, assisting with content planning, and ensuring brand consistency across all social media channels to enhance engagement and visibility.

Reels Editor

Industry:

Entertainment / Media

Employment Period:

February 2024 to June 2024 (4 Months)

Duties and Responsibilities:

  • As a Reels Editor in a part-time role, I create and edit engaging video content for social media platforms, focusing on producing captivating reels that resonate with the target audience.
  • My responsibilities include selecting footage, adding effects, and ensuring that the final videos align with the client's brand and vision.

Executive Assistant Social Media Manager

Industry:

Property / Real Estate

Employment Period:

August 2023 to November 2023 (2 Months)

Duties and Responsibilities:

  • In my previous role, I specialized in video editing for podcasts and reels, managed social media platforms, and coordinated weekly webinar emails.
  • I also created presentation files and marketing graphics to support coaches and enhance overall brand presence.

Admin/IT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2023 to July 2023 (4 Months)

Duties and Responsibilities:

  • Processing As an Administrative Assistant, I not only established the Zoom IVR system for a client who owns multiple properties in the US, but I also provided vital administrative support to streamline operations.
  • My work involved organizing schedules, managing communications, and handling day-to-day tasks to ensure smooth workflows.
  • By implementing effective processes, I contributed to the overall efficiency and productivity of the team.

Social Media Manager/Admin Assistant

Industry:

Consulting (Business & Management)

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • As a Social Media Manager/Admin Assistant in a project-based role, I handle content planning, posting, and engagement across various social media platforms.
  • I also provide administrative support, helping with tasks like scheduling, organizing files, and assisting in day-to-day operations to ensure smooth project execution and efficient workflow.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to January 2023 (18 Months)

Duties and Responsibilities:

  • Achieved Top 1 expert status for the month of October, delivering primary customer support to both internal and external customers.
  • Responded promptly to inquiries regarding products, services, and company information, addressing questions and suggesting additional offerings to attract potential customers.
  • Efficiently managed customer telephone calls to minimize on-hold wait times.
  • Utilized the company's troubleshooting resolution tree to evaluate technical problems and provide appropriate solutions.

Graphic Designer

Industry:

Consulting (Business & Management)

Employment Period:

November 2022 to December 2022 (1 Months)

Duties and Responsibilities:

  • I assisted in designing a business card and creating custom graphics for a coaching business.
  • My focus was on delivering visually appealing and professional materials tailored to the client's needs.

Education History

Field of Study:

Education/Teaching/Training

Major:

Elementary Education

Graduation Date:

January 1, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Video Editing, Social Media Management, Real Estate, Executive Assistance,

INTERMEDIATE ★★

    Outbound CallingKajabiCanvaTrelloGoogle Apps

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17339533549
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Windows 11
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Cherie

Candidate ID: 636078


ADVANCED

    Debt Collection, Debt settlement, Customer Service, Technical Support...

INTERMEDIATE

    Data Entry, Chat Support, Email Support, Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Cherie demonstrated a strong background in technical support and customer service, with over a decade of experience across both electronics and financial services industries.
  • Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
  • For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
  • Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
  • She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
  • Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2007 to June 2010 (36 Months)

Duties and Responsibilities:

  • Delivered exceptional customer service and technical support for leading consumer electronics brands such as Sony and Mitsubishi.
  • Assisted customers with a wide range of inquiries related to home electronics, including digital cameras, remote controls, and televisions.
  • Utilized multiple communication channels—phone, live chat, and email—to ensure timely and effective resolution of technical issues, product setup, troubleshooting, and general support.
  • Maintained a high level of product knowledge to provide accurate information and guidance, documented customer interactions thoroughly in CRM systems, and collaborated with cross-functional teams to escalate and resolve complex cases.
  • Consistently met or exceeded performance metrics related to customer satisfaction, first-call resolution, and response time.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2010 to December 2010 (5 Months)

Duties and Responsibilities:

  • Provided exceptional support to a high volume of customers by resolving billing inquiries, technical issues, and service-related concerns.
  • Ensured customer satisfaction through efficient problem-solving, clear communication, and a customer-first approach.
  • Delivered accurate and timely resolution of complex billing discrepancies and account management issues.
  • Diagnosed and troubleshot a wide range of technical problems related to mobile devices, service outages, and network performance.
  • Educated customers on service plans, device features, and promotional offerings to optimize their wireless experience.
  • Utilized multiple systems and tools to document interactions, track resolutions, and manage customer data.
  • De-escalated challenging situations with professionalism, empathy, and effective conflict resolution techniques.
  • Consistently met or exceeded performance metrics, including customer satisfaction, call quality, and resolution time.

Collection Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2010 to September 2011 (9 Months)

Duties and Responsibilities:

  • Provided personalized financial guidance to cardholders, assisting them in managing budgets, improving credit scores, and enhancing overall financial wellness.
  • Delivered tailored recommendations to support informed decision-making, addressed inquiries related to credit usage and debt management, and educated clients on best practices for long-term financial stability.
  • Collaborated with internal departments to resolve account issues efficiently and ensured a high level of customer satisfaction through proactive and empathetic support

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to February 2014 (29 Months)

Duties and Responsibilities:

  • Handled high-volume inbound and outbound sales calls for prominent skincare brands such as Proactiv and Sheer Cover.
  • Effectively guided customers through the enrollment process for monthly membership programs, clearly communicating product benefits and addressing objections to drive conversions.
  • Consistently met or exceeded sales targets, while maintaining a strong focus on customer satisfaction, upselling opportunities, and retention strategies.
  • Collaborated with team members to optimize call scripts and improve overall sales performance.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

February 2014 to July 2017 (41 Months)

Duties and Responsibilities:

Collection Specialist:
  • Managed a portfolio of delinquent auto loan accounts, focusing on those 30–60 days past due, by initiating contact with customers to negotiate payment plans, resolve outstanding balances, and restore account status.
  • Utilized advanced skip tracing techniques, proprietary databases, and social media platforms to locate and engage account holders with severe delinquencies (90+ days past due).
  • Maintained detailed records of all customer interactions, payment arrangements, and account updates in compliance with company policies and federal regulations (e.g., FDCPA).
  • Collaborated with internal departments such as customer service, repossession teams, and legal to streamline resolution efforts and minimize risk exposure.
  • Demonstrated strong problem-solving and communication skills to de-escalate conflicts, educate customers on their financial options, and drive successful outcomes.
  • Consistently met or exceeded monthly recovery and call quality targets, contributing to overall department performance.
Senior Specialist - Deposit Review
  • Conducted thorough verification of checks to ensure authenticity and prevent fraudulent activity by examining physical appearance, issuer credentials, endorsement accuracy, and historical deposit patterns.
  • Collaborated with internal departments to flag suspicious transactions, maintained accurate records for audit compliance, and adhered to financial regulations and organizational protocols throughout the verification and processing stages.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

July 2017 to December 2017 (4 Months)

Duties and Responsibilities:

  • Monitored and managed early-stage delinquent credit card accounts to reduce overdue balances and minimize financial risk.
  • Effectively negotiated payment arrangements, balancing customer financial situations with organizational recovery goals.
  • Collected payments through consistent follow-ups via phone, email, and written correspondence.
  • Educated customers on payment options and financial obligations to encourage timely resolution.
  • Maintained accurate records of all account activities in compliance with regulatory and company standards.
  • Collaborated with internal departments to resolve account discrepancies and support customer retention.
  • Consistently met or exceeded monthly recovery targets while ensuring a positive customer experience.

Senior Account Resolution Specialist

Industry:

Banking / Financial Services

Employment Period:

January 2018 to August 2024 (79 Months)

Duties and Responsibilities:

  • Strategically negotiated payment plans and settlements for charge-off and delinquent accounts, ensuring strict adherence to federal and state regulations.
  • Collaborated with internal departments and external stakeholders to facilitate timely resolutions, maximize recovery rates, and maintain compliance with FDCPA and other applicable laws.
  • Conducted thorough account reviews, assessed financial situations, and proposed tailored repayment solutions to support both client retention and organizational goals.

Virtual Assistant - Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

May 2022 to December 2024 (31 Months)

Duties and Responsibilities:

  • Handle incoming calls, emails, and chats professionally and efficiently. Schedule appointments, meetings, and reservations while preventing conflicts.
  • Provide clients with clear, accurate details on services, pricing, and availability.
  • Manage administrative tasks, including data entry, record updates, and client information.
  • Monitor and respond to inquiries on social media and company websites.

Appointment Setter

Industry:

Electrical & Electronics

Employment Period:

August 2022 to November 2024 (27 Months)

Duties and Responsibilities:

  • Make outbound calls to leads from online inquiries, referrals, and marketing campaigns.
  • Qualify customers by assessing their energy needs, property type, and interest in solar solutions.
  • Schedule sales appointments with qualified prospects for consultations or site assessments.
  • Keep accurate records of calls, customer details, and appointments in the CRM.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Debt Collection, Debt settlement, Customer Service, Technical Support, Customer Support, Customer Handling, Outbound Calling, Call Handling, Inbound Calls,

INTERMEDIATE ★★

    Data Entry, Chat Support, Email SupportAdministrative SupportEmail managementCalendar ManagementAdobe Photoshop

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17528375482
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @2.40GHz 02.42GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Cherie

Candidate ID: 636078


ADVANCED

    Debt Collection, Debt settlement, Customer Service, Technical Support...

INTERMEDIATE

    Data Entry, Chat Support, Email Support, Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Cherie demonstrated a strong background in technical support and customer service, with over a decade of experience across both electronics and financial services industries.
  • Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
  • For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
  • Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
  • She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
  • Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2007 to June 2010 (36 Months)

Duties and Responsibilities:

  • Delivered exceptional customer service and technical support for leading consumer electronics brands such as Sony and Mitsubishi.
  • Assisted customers with a wide range of inquiries related to home electronics, including digital cameras, remote controls, and televisions.
  • Utilized multiple communication channels—phone, live chat, and email—to ensure timely and effective resolution of technical issues, product setup, troubleshooting, and general support.
  • Maintained a high level of product knowledge to provide accurate information and guidance, documented customer interactions thoroughly in CRM systems, and collaborated with cross-functional teams to escalate and resolve complex cases.
  • Consistently met or exceeded performance metrics related to customer satisfaction, first-call resolution, and response time.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2010 to December 2010 (5 Months)

Duties and Responsibilities:

  • Provided exceptional support to a high volume of customers by resolving billing inquiries, technical issues, and service-related concerns.
  • Ensured customer satisfaction through efficient problem-solving, clear communication, and a customer-first approach.
  • Delivered accurate and timely resolution of complex billing discrepancies and account management issues.
  • Diagnosed and troubleshot a wide range of technical problems related to mobile devices, service outages, and network performance.
  • Educated customers on service plans, device features, and promotional offerings to optimize their wireless experience.
  • Utilized multiple systems and tools to document interactions, track resolutions, and manage customer data.
  • De-escalated challenging situations with professionalism, empathy, and effective conflict resolution techniques.
  • Consistently met or exceeded performance metrics, including customer satisfaction, call quality, and resolution time.

Collection Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2010 to September 2011 (9 Months)

Duties and Responsibilities:

  • Provided personalized financial guidance to cardholders, assisting them in managing budgets, improving credit scores, and enhancing overall financial wellness.
  • Delivered tailored recommendations to support informed decision-making, addressed inquiries related to credit usage and debt management, and educated clients on best practices for long-term financial stability.
  • Collaborated with internal departments to resolve account issues efficiently and ensured a high level of customer satisfaction through proactive and empathetic support

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to February 2014 (29 Months)

Duties and Responsibilities:

  • Handled high-volume inbound and outbound sales calls for prominent skincare brands such as Proactiv and Sheer Cover.
  • Effectively guided customers through the enrollment process for monthly membership programs, clearly communicating product benefits and addressing objections to drive conversions.
  • Consistently met or exceeded sales targets, while maintaining a strong focus on customer satisfaction, upselling opportunities, and retention strategies.
  • Collaborated with team members to optimize call scripts and improve overall sales performance.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

February 2014 to July 2017 (41 Months)

Duties and Responsibilities:

Collection Specialist:
  • Managed a portfolio of delinquent auto loan accounts, focusing on those 30–60 days past due, by initiating contact with customers to negotiate payment plans, resolve outstanding balances, and restore account status.
  • Utilized advanced skip tracing techniques, proprietary databases, and social media platforms to locate and engage account holders with severe delinquencies (90+ days past due).
  • Maintained detailed records of all customer interactions, payment arrangements, and account updates in compliance with company policies and federal regulations (e.g., FDCPA).
  • Collaborated with internal departments such as customer service, repossession teams, and legal to streamline resolution efforts and minimize risk exposure.
  • Demonstrated strong problem-solving and communication skills to de-escalate conflicts, educate customers on their financial options, and drive successful outcomes.
  • Consistently met or exceeded monthly recovery and call quality targets, contributing to overall department performance.
Senior Specialist - Deposit Review
  • Conducted thorough verification of checks to ensure authenticity and prevent fraudulent activity by examining physical appearance, issuer credentials, endorsement accuracy, and historical deposit patterns.
  • Collaborated with internal departments to flag suspicious transactions, maintained accurate records for audit compliance, and adhered to financial regulations and organizational protocols throughout the verification and processing stages.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

July 2017 to December 2017 (4 Months)

Duties and Responsibilities:

  • Monitored and managed early-stage delinquent credit card accounts to reduce overdue balances and minimize financial risk.
  • Effectively negotiated payment arrangements, balancing customer financial situations with organizational recovery goals.
  • Collected payments through consistent follow-ups via phone, email, and written correspondence.
  • Educated customers on payment options and financial obligations to encourage timely resolution.
  • Maintained accurate records of all account activities in compliance with regulatory and company standards.
  • Collaborated with internal departments to resolve account discrepancies and support customer retention.
  • Consistently met or exceeded monthly recovery targets while ensuring a positive customer experience.

Senior Account Resolution Specialist

Industry:

Banking / Financial Services

Employment Period:

January 2018 to August 2024 (79 Months)

Duties and Responsibilities:

  • Strategically negotiated payment plans and settlements for charge-off and delinquent accounts, ensuring strict adherence to federal and state regulations.
  • Collaborated with internal departments and external stakeholders to facilitate timely resolutions, maximize recovery rates, and maintain compliance with FDCPA and other applicable laws.
  • Conducted thorough account reviews, assessed financial situations, and proposed tailored repayment solutions to support both client retention and organizational goals.

Virtual Assistant - Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

May 2022 to December 2024 (31 Months)

Duties and Responsibilities:

  • Handle incoming calls, emails, and chats professionally and efficiently. Schedule appointments, meetings, and reservations while preventing conflicts.
  • Provide clients with clear, accurate details on services, pricing, and availability.
  • Manage administrative tasks, including data entry, record updates, and client information.
  • Monitor and respond to inquiries on social media and company websites.

Appointment Setter

Industry:

Electrical & Electronics

Employment Period:

August 2022 to November 2024 (27 Months)

Duties and Responsibilities:

  • Make outbound calls to leads from online inquiries, referrals, and marketing campaigns.
  • Qualify customers by assessing their energy needs, property type, and interest in solar solutions.
  • Schedule sales appointments with qualified prospects for consultations or site assessments.
  • Keep accurate records of calls, customer details, and appointments in the CRM.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Debt Collection, Debt settlement, Customer Service, Technical Support, Customer Support, Customer Handling, Outbound Calling, Call Handling, Inbound Calls,

INTERMEDIATE ★★

    Data Entry, Chat Support, Email SupportAdministrative SupportEmail managementCalendar ManagementAdobe Photoshop

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17528375482
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @2.40GHz 02.42GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Reina

Candidate ID: 634422


ADVANCED

    Project Management, Human multitasking, Microsoft Applications, Analytical Skills...

INTERMEDIATE

    Organizational Skills, Communication Skills, Canva, Administrative Skills...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Document Management
Organized & Detail-Oriented: Reina’s role as Project & Admin Support at Just Projects Philippines, Inc. involved managing training materials and documentation logistics, showcasing her document handling and organizational skills.

Administrative Support Experience
At Old.St Labs, she provided administrative support and managed dashboards like ClickUp, Clockify, and Xero, indicating her comfort with structured, digital workflows.

Communication Skills
Her background includes managing internal and external communications in HR and executive roles essential for crafting client-facing document instructions and follow-ups.

Application Preparation
Accuracy & Thoroughness: Her roles consistently involved attention to detail particularly in preparing HR documentation, conducting interviews, and managing feedback and reporting systems at Convergys Services Philippines Corp. and AWANA.

Process Ownership
At Old.St Labs, she was responsible for defining hiring needs and recruitment planning involving meticulous preparation of application forms and related materials.

General Administrative Support
Versatile Admin Experience: Across multiple positions, Reina performed a wide range of administrative functions, from executive calendar management and recruitment to event organizing and logistics coordination.

Digital Savviness 
Familiarity with tools like ClickUp, Clockify, Xero, and possibly Microsoft Office (inferred from her HR/admin roles) aligns with the JD’s emphasis on digital competency.

Ad Hoc Tasks
Her assistance with business operations and event organization proves she’s comfortable handling unexpected or additional tasks including support for digital marketing.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Overall Recommendation:
Reina is a highly adaptable and seasoned administrative professional with over 7 years of experience in executive assistance, HR, and operational support. Her proven ability to manage documents, coordinate projects, communicate with stakeholders, and support distributed teams all while using modern project management tools makes her a strong match for this role.
 

Reina presents herself as a well-rounded professional with a strong foundation in customer service and extensive experience in human resources. While she spent the last 10 years in HR and talent acquisition, she also brings nearly four years of direct experience in customer service—handling both inbound and outbound calls, as well as email support. Her background in communication-heavy roles enables her to transition effectively into a customer-facing VA position.

Relevant Experience:

  • She previously worked in the BPO industry, notably handling a financial account (PayPal) where she supported customer concerns and engaged in upselling activities.
  • She demonstrated familiarity with high-volume customer interaction, managing up to 60–80 calls per day.
  • She also cited experience dealing with UK-based clients, showcasing her ability to handle international accounts and more complex client-facing interactions.
  • Despite her long-term HR background, Reina displayed a strong interest in returning to a customer service role, noting her enjoyment in engaging with people and delivering resolutions.
  • She is familiar with email management, multitasking across platforms, and has previously dealt with service recovery situations, providing examples of de-escalating concerns and converting cancellations into retained users.
  • Her proactive approach—such as suggesting outbound calls and promotional offers for non-responsive leads—aligns well with the nature of the client’s needs in managing bookings and customer queries in a timely manner.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Reina is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reina Leonor, who takes responsibilities very seriously.


Employment History

HR And Business Admin Associate

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2020 to July 2024 (54 Months)

Duties and Responsibilities:

  • Identifies hiring need, develops the position description and recruitment plan.
  • Compiling data and generating reports for management.
  • Assisting with basic financial tasks, such as invoicing and expense tracking..
  • Providing administrative support for business projects.
  • Manages Clickup, Clockify and Xero Dashboard.

Documentation Specialist

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

August 2019 to September 2020 (13 Months)

Duties and Responsibilities:

  • Responsible for comprehensive process documentation, ensuring that all procedural details are accurately captured and organized.
  • Submit final packaged documentation that includes high-resolution photos, enhancing the visual appeal and clarity of the information.
  • Additionally, compile full documentation reports of workshops, providing detailed accounts of activities, discussions, and outcomes. These reports serve as valuable resources for stakeholders, offering insights and thorough records of each event.
  • Ensures that all materials are polished, professional, and informative, supporting organizational transparency and continuous improvement.

Executive Assistant

Industry:

Education

Employment Period:

April 2016 to February 2019 (34 Months)

Duties and Responsibilities:

  • Assists in field training, follow-up and network of the other churches and organizations 
  • Hosts guests, facilitates logistics and oversee the stay of the guests for the duration of visit.
  • Reviews the performance of missionaries and ministry team.
  • Plans and arranges events for Awana and other public relations 
  • Manages all communication flow.
  • Assists the Country Director in the development of fund raising resources, presentation collateral (flyers, brochures), promotional materials.
  • Conducts the hiring process and interview of applicants.
  • Visits, assesses and make recommendations of the office and field.
  • Creates bi-monthly newsletter and process documentations.

CSR Agent/Mentor/Talent Acquisition Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2011 to April 2015 (49 Months)

Duties and Responsibilities:

  • Took supervisor calls and product specific question from the teammates.
  • Identified behaviors and coached employees to be outstanding performers.
  • Encouraged and developed teamwork among others and themselves.
  • Managed delivery of customer and employee satisfaction and achieved client goals.
  • Ensured quality guidelines and performance metrics are adhered to
  • Monitored calls and metrics, provided feedback, coaching, and reporting on data.
  • Audited, coached, and trained Customer Service Representatives.
  • Sourced candidates, screened and shortlisted applicants, and managed interviews.
  • Collaborated with department heads to understand current and future staffing needs.

Project AND Admin Support

Industry:

Others

Employment Period:

January 2023 to January 2023 (0 Months)

Duties and Responsibilities:

  • Develop and prepare training curriculum and materials.
  • Coordinate project logistics and timelines.
  • Provide administrative and documentation support

Education History

Field of Study:

Mass Communications

Major:

Broadcasting

Graduation Date:

April 10, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Project Management, Human multitasking, Microsoft Applications, Analytical Skills, Business communication, Customer Service, Customer Support, Customer Handling, Call Handling, Outbound Calling, Cold Calling, Inbound Calls, Administrative Support,

INTERMEDIATE ★★

    Organizational SkillsCommunication SkillsCanvaAdministrative SkillsHuman Resource Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Reina

Candidate ID: 634422


ADVANCED

    Project Management, Human multitasking, Microsoft Applications, Analytical Skills...

INTERMEDIATE

    Organizational Skills, Communication Skills, Canva, Administrative Skills...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Document Management
Organized & Detail-Oriented: Reina’s role as Project & Admin Support at Just Projects Philippines, Inc. involved managing training materials and documentation logistics, showcasing her document handling and organizational skills.

Administrative Support Experience
At Old.St Labs, she provided administrative support and managed dashboards like ClickUp, Clockify, and Xero, indicating her comfort with structured, digital workflows.

Communication Skills
Her background includes managing internal and external communications in HR and executive roles essential for crafting client-facing document instructions and follow-ups.

Application Preparation
Accuracy & Thoroughness: Her roles consistently involved attention to detail particularly in preparing HR documentation, conducting interviews, and managing feedback and reporting systems at Convergys Services Philippines Corp. and AWANA.

Process Ownership
At Old.St Labs, she was responsible for defining hiring needs and recruitment planning involving meticulous preparation of application forms and related materials.

General Administrative Support
Versatile Admin Experience: Across multiple positions, Reina performed a wide range of administrative functions, from executive calendar management and recruitment to event organizing and logistics coordination.

Digital Savviness 
Familiarity with tools like ClickUp, Clockify, Xero, and possibly Microsoft Office (inferred from her HR/admin roles) aligns with the JD’s emphasis on digital competency.

Ad Hoc Tasks
Her assistance with business operations and event organization proves she’s comfortable handling unexpected or additional tasks including support for digital marketing.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Overall Recommendation:
Reina is a highly adaptable and seasoned administrative professional with over 7 years of experience in executive assistance, HR, and operational support. Her proven ability to manage documents, coordinate projects, communicate with stakeholders, and support distributed teams all while using modern project management tools makes her a strong match for this role.
 

Reina presents herself as a well-rounded professional with a strong foundation in customer service and extensive experience in human resources. While she spent the last 10 years in HR and talent acquisition, she also brings nearly four years of direct experience in customer service—handling both inbound and outbound calls, as well as email support. Her background in communication-heavy roles enables her to transition effectively into a customer-facing VA position.

Relevant Experience:

  • She previously worked in the BPO industry, notably handling a financial account (PayPal) where she supported customer concerns and engaged in upselling activities.
  • She demonstrated familiarity with high-volume customer interaction, managing up to 60–80 calls per day.
  • She also cited experience dealing with UK-based clients, showcasing her ability to handle international accounts and more complex client-facing interactions.
  • Despite her long-term HR background, Reina displayed a strong interest in returning to a customer service role, noting her enjoyment in engaging with people and delivering resolutions.
  • She is familiar with email management, multitasking across platforms, and has previously dealt with service recovery situations, providing examples of de-escalating concerns and converting cancellations into retained users.
  • Her proactive approach—such as suggesting outbound calls and promotional offers for non-responsive leads—aligns well with the nature of the client’s needs in managing bookings and customer queries in a timely manner.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Reina is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reina Leonor, who takes responsibilities very seriously.


Employment History

HR And Business Admin Associate

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2020 to July 2024 (54 Months)

Duties and Responsibilities:

  • Identifies hiring need, develops the position description and recruitment plan.
  • Compiling data and generating reports for management.
  • Assisting with basic financial tasks, such as invoicing and expense tracking..
  • Providing administrative support for business projects.
  • Manages Clickup, Clockify and Xero Dashboard.

Documentation Specialist

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

August 2019 to September 2020 (13 Months)

Duties and Responsibilities:

  • Responsible for comprehensive process documentation, ensuring that all procedural details are accurately captured and organized.
  • Submit final packaged documentation that includes high-resolution photos, enhancing the visual appeal and clarity of the information.
  • Additionally, compile full documentation reports of workshops, providing detailed accounts of activities, discussions, and outcomes. These reports serve as valuable resources for stakeholders, offering insights and thorough records of each event.
  • Ensures that all materials are polished, professional, and informative, supporting organizational transparency and continuous improvement.

Executive Assistant

Industry:

Education

Employment Period:

April 2016 to February 2019 (34 Months)

Duties and Responsibilities:

  • Assists in field training, follow-up and network of the other churches and organizations 
  • Hosts guests, facilitates logistics and oversee the stay of the guests for the duration of visit.
  • Reviews the performance of missionaries and ministry team.
  • Plans and arranges events for Awana and other public relations 
  • Manages all communication flow.
  • Assists the Country Director in the development of fund raising resources, presentation collateral (flyers, brochures), promotional materials.
  • Conducts the hiring process and interview of applicants.
  • Visits, assesses and make recommendations of the office and field.
  • Creates bi-monthly newsletter and process documentations.

CSR Agent/Mentor/Talent Acquisition Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2011 to April 2015 (49 Months)

Duties and Responsibilities:

  • Took supervisor calls and product specific question from the teammates.
  • Identified behaviors and coached employees to be outstanding performers.
  • Encouraged and developed teamwork among others and themselves.
  • Managed delivery of customer and employee satisfaction and achieved client goals.
  • Ensured quality guidelines and performance metrics are adhered to
  • Monitored calls and metrics, provided feedback, coaching, and reporting on data.
  • Audited, coached, and trained Customer Service Representatives.
  • Sourced candidates, screened and shortlisted applicants, and managed interviews.
  • Collaborated with department heads to understand current and future staffing needs.

Project AND Admin Support

Industry:

Others

Employment Period:

January 2023 to January 2023 (0 Months)

Duties and Responsibilities:

  • Develop and prepare training curriculum and materials.
  • Coordinate project logistics and timelines.
  • Provide administrative and documentation support

Education History

Field of Study:

Mass Communications

Major:

Broadcasting

Graduation Date:

April 10, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Project Management, Human multitasking, Microsoft Applications, Analytical Skills, Business communication, Customer Service, Customer Support, Customer Handling, Call Handling, Outbound Calling, Cold Calling, Inbound Calls, Administrative Support,

INTERMEDIATE ★★

    Organizational SkillsCommunication SkillsCanvaAdministrative SkillsHuman Resource Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $7.28/hr

Erra

Candidate ID: 633545


ADVANCED

    Call Handling, Customer Service, Customer Support, Customer Service Management...

INTERMEDIATE

    Customer Experience...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

Erra demonstrates strong alignment with the requirements of the virtual assistant position focused on customer service and bookings. With prior experience managing Australian accounts, handling bookings, and providing customer support through multiple communication channels, she possesses relevant skills and familiarity with similar roles. Her proactive responses during the interview indicate a clear understanding of customer service processes, effective communication, and a willingness to adapt to new tools and systems.

Relevant Experience:
  • Customer Service Expertise: She has substantial experience in customer service, specifically for Australian clients, where she managed bookings, handled changes or cancellations, and ensured that customer expectations were met. She emphasizes attentiveness and professionalism in resolving inquiries and objections.
  • Booking Management: In her previous roles, she managed high volumes of bookings, including tasks such as appointment setting, rescheduling, and cancellations. She also showcased experience upselling packages by clearly communicating value to customers.
  • Communication Channels: She has experience working across multiple communication platforms, including inbound and outbound calls, emails, and chat. She effectively handled simultaneous inquiries, such as managing four to five chat conversations at a time.
  • Technology Proficiency: While she is not familiar with the specific booking tool "ServiceMate," she has experience using Salesforce and similar web-based booking platforms, demonstrating her ability to quickly adapt to new systems.
Predictive Index Behavioral Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Erra is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


Employment History

CUSTOMER SERVICE EXPERT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2024 to December 2024 (1 Months)

Duties and Responsibilities:

  • Providing exceptional customer support through phone, email, and chat by addressing inquiries related to photo services, including product selection, technical assistance, and order management.
  • Offering personalized guidance to ensure customer satisfaction, resolving issues promptly, and maintaining detailed records of customer interactions to improve service quality.
  • Collaborating with internal teams to ensure seamless communication and accurate information delivery to customers.

CUSTOMER SERVICE EXPERT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2017 to December 2021 (48 Months)

Duties and Responsibilities:

  • Providing exceptional support to dealers by facilitating seamless access to customer accounts for the US-based telecommunications provider, Metro by T-Mobile.
  • This includes ensuring compliance with company policies, safeguarding customer data, and delivering efficient, accurate, and professional assistance to address account-related queries and issues.

Service Transfer Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2021 to October 2024 (33 Months)

Duties and Responsibilities:

  • Helping realtors and customer to process a service transfer for a lease agreement with the solar system.
  • Ensuring documents are properly signed by both parties.
  • Assisting customer with system issue and billing concern.
  • Checking customer’s order for Ford Charger.

TECHNICAL SUPPORT

Industry:

Entertainment / Media

Employment Period:

July 2017 to February 2018 (6 Months)

Duties and Responsibilities:

  • Processing customers order / game order.
  • Resolving gaming and technical issues of Xbox customers.

Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

May 21, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Call Handling, Customer Service, Customer Support, Customer Service Management, Customer Satisfaction Analysis, Inbound Sales, Outbound Sales, Booking Assistance,

INTERMEDIATE ★★

    Customer Experience

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Cable
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.28/hr

Erra

Candidate ID: 633545


ADVANCED

    Call Handling, Customer Service, Customer Support, Customer Service Management...

INTERMEDIATE

    Customer Experience...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

Erra demonstrates strong alignment with the requirements of the virtual assistant position focused on customer service and bookings. With prior experience managing Australian accounts, handling bookings, and providing customer support through multiple communication channels, she possesses relevant skills and familiarity with similar roles. Her proactive responses during the interview indicate a clear understanding of customer service processes, effective communication, and a willingness to adapt to new tools and systems.

Relevant Experience:
  • Customer Service Expertise: She has substantial experience in customer service, specifically for Australian clients, where she managed bookings, handled changes or cancellations, and ensured that customer expectations were met. She emphasizes attentiveness and professionalism in resolving inquiries and objections.
  • Booking Management: In her previous roles, she managed high volumes of bookings, including tasks such as appointment setting, rescheduling, and cancellations. She also showcased experience upselling packages by clearly communicating value to customers.
  • Communication Channels: She has experience working across multiple communication platforms, including inbound and outbound calls, emails, and chat. She effectively handled simultaneous inquiries, such as managing four to five chat conversations at a time.
  • Technology Proficiency: While she is not familiar with the specific booking tool "ServiceMate," she has experience using Salesforce and similar web-based booking platforms, demonstrating her ability to quickly adapt to new systems.
Predictive Index Behavioral Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Erra is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


Employment History

CUSTOMER SERVICE EXPERT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2024 to December 2024 (1 Months)

Duties and Responsibilities:

  • Providing exceptional customer support through phone, email, and chat by addressing inquiries related to photo services, including product selection, technical assistance, and order management.
  • Offering personalized guidance to ensure customer satisfaction, resolving issues promptly, and maintaining detailed records of customer interactions to improve service quality.
  • Collaborating with internal teams to ensure seamless communication and accurate information delivery to customers.

CUSTOMER SERVICE EXPERT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2017 to December 2021 (48 Months)

Duties and Responsibilities:

  • Providing exceptional support to dealers by facilitating seamless access to customer accounts for the US-based telecommunications provider, Metro by T-Mobile.
  • This includes ensuring compliance with company policies, safeguarding customer data, and delivering efficient, accurate, and professional assistance to address account-related queries and issues.

Service Transfer Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2021 to October 2024 (33 Months)

Duties and Responsibilities:

  • Helping realtors and customer to process a service transfer for a lease agreement with the solar system.
  • Ensuring documents are properly signed by both parties.
  • Assisting customer with system issue and billing concern.
  • Checking customer’s order for Ford Charger.

TECHNICAL SUPPORT

Industry:

Entertainment / Media

Employment Period:

July 2017 to February 2018 (6 Months)

Duties and Responsibilities:

  • Processing customers order / game order.
  • Resolving gaming and technical issues of Xbox customers.

Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

May 21, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Call Handling, Customer Service, Customer Support, Customer Service Management, Customer Satisfaction Analysis, Inbound Sales, Outbound Sales, Booking Assistance,

INTERMEDIATE ★★

    Customer Experience

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Cable
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Glayza

Candidate ID: 633533


ADVANCED

    Administrative Support...

INTERMEDIATE

    Customer Support, Technical Support, Chat Support, Client Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

EVALUATION COMMENT

The candidate is a seasoned professional with over 15 years of experience in customer service and 5 years of remote work expertise. Her recent role as a Customer Success Manager for a Sweden-based software company highlights her strong skills in client management, process improvement, and administrative tasks. She is highly proficient in tools like JIRA, Confluence, Notion, Strapi, and Sendgrid, demonstrating her technical aptitude and adaptability. With a reliable remote work setup and a proven track record of efficiency, she is well-equipped for roles requiring organization, technical proficiency, and customer-centric focus.

Predictive IndexGuardian

Strongest Behavior
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes.
  • Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people. Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that the execution plan is unhurried and deliberate, stable, and will do things using the established process; finds it difficult to change these systems.
  • Dependable, consistent, and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others.
  • A focused, uncritical listener who won’t “rock the boat.” Methodical, steady, and even-paced; loses productivity when interrupted.
Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. Glayza will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

Employment History

CUSTOMER SUCCESS MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2023 to January 2025 (14 Months)

Duties and Responsibilities:

  • Providing product support to client’s chat support team
  • Handling software issues and bugs
  • Working hand in hand with developers to ensure client’s needs are addressed accordingly

Client Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2020 to January 2022 (15 Months)

Duties and Responsibilities:

  • B2B Support Specialist
  • Collaborate with clients to develop comprehensive and user friendly support guides tailored to their needs.
  • Manage and triage support tickets, ensuring they are assigned to the appropriate department for resolution.
  • Recreate and troubleshoot reported issues to identify solutions and ensure accuracy in resolutions.

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to June 2024 (20 Months)

Duties and Responsibilities:

  • Identify and compile a list of target email addresses for outreach.
  • Craft and send professional outreach emails to engage potential prospects.
Chat Support:
  • Provide first-line support, addressing questions and inquiries via webchat.
  • Handle VIP requests and provide troubleshooting assistance as needed. Develop a support guide for new agents.
  • Conduct training sessions to ensure successful onboarding of new agents.
INFLUENCER MARKETING SPECIALIST
  • Source influencers for collaboration opportunities.
  • Identify, contact, and offer partnerships to influencers.
  • Monitor influencer posts for compliance and performance.
  • Focus on influencers active on Instagram, TikTok, YouTube, and Meta platforms.
  • Manage the end-to-end collaboration process, including: Sourcing and contract negotiation.
  • Shipping products for campaigns.
  • Overseeing content uploads.
BLOG MARKETING RESEARCHER
  • Source bloggers to promote products, write quality reviews, and feature the brand on their blogs.
  • Source, sort, and analyze a list of bloggers for paid collaborations.
  • Manage the end-to-end collaboration process, including: Sourcing and contract signing.
  • Shipping products for campaigns.
  • Overseeing content uploads.
  • Oversee the creation and tracking of voucher and discount codes.
  • Draft and update deals in Pipedrive.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Programming

Graduation Date:

March 21, 2003

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support

INTERMEDIATE ★★

    Customer Support, Technical SupportChat SupportClient SupportEmail SupportB2B

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17248090021
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: i7
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Glayza

Candidate ID: 633533


ADVANCED

    Administrative Support...

INTERMEDIATE

    Customer Support, Technical Support, Chat Support, Client Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

EVALUATION COMMENT

The candidate is a seasoned professional with over 15 years of experience in customer service and 5 years of remote work expertise. Her recent role as a Customer Success Manager for a Sweden-based software company highlights her strong skills in client management, process improvement, and administrative tasks. She is highly proficient in tools like JIRA, Confluence, Notion, Strapi, and Sendgrid, demonstrating her technical aptitude and adaptability. With a reliable remote work setup and a proven track record of efficiency, she is well-equipped for roles requiring organization, technical proficiency, and customer-centric focus.

Predictive IndexGuardian

Strongest Behavior
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes.
  • Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people. Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that the execution plan is unhurried and deliberate, stable, and will do things using the established process; finds it difficult to change these systems.
  • Dependable, consistent, and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others.
  • A focused, uncritical listener who won’t “rock the boat.” Methodical, steady, and even-paced; loses productivity when interrupted.
Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. Glayza will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

Employment History

CUSTOMER SUCCESS MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2023 to January 2025 (14 Months)

Duties and Responsibilities:

  • Providing product support to client’s chat support team
  • Handling software issues and bugs
  • Working hand in hand with developers to ensure client’s needs are addressed accordingly

Client Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2020 to January 2022 (15 Months)

Duties and Responsibilities:

  • B2B Support Specialist
  • Collaborate with clients to develop comprehensive and user friendly support guides tailored to their needs.
  • Manage and triage support tickets, ensuring they are assigned to the appropriate department for resolution.
  • Recreate and troubleshoot reported issues to identify solutions and ensure accuracy in resolutions.

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to June 2024 (20 Months)

Duties and Responsibilities:

  • Identify and compile a list of target email addresses for outreach.
  • Craft and send professional outreach emails to engage potential prospects.
Chat Support:
  • Provide first-line support, addressing questions and inquiries via webchat.
  • Handle VIP requests and provide troubleshooting assistance as needed. Develop a support guide for new agents.
  • Conduct training sessions to ensure successful onboarding of new agents.
INFLUENCER MARKETING SPECIALIST
  • Source influencers for collaboration opportunities.
  • Identify, contact, and offer partnerships to influencers.
  • Monitor influencer posts for compliance and performance.
  • Focus on influencers active on Instagram, TikTok, YouTube, and Meta platforms.
  • Manage the end-to-end collaboration process, including: Sourcing and contract negotiation.
  • Shipping products for campaigns.
  • Overseeing content uploads.
BLOG MARKETING RESEARCHER
  • Source bloggers to promote products, write quality reviews, and feature the brand on their blogs.
  • Source, sort, and analyze a list of bloggers for paid collaborations.
  • Manage the end-to-end collaboration process, including: Sourcing and contract signing.
  • Shipping products for campaigns.
  • Overseeing content uploads.
  • Oversee the creation and tracking of voucher and discount codes.
  • Draft and update deals in Pipedrive.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Programming

Graduation Date:

March 21, 2003

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support

INTERMEDIATE ★★

    Customer Support, Technical SupportChat SupportClient SupportEmail SupportB2B

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17248090021
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: i7
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Marjorie

Candidate ID: 633375


ADVANCED

    Customer Handling, Data Entry, Data Encoding, Customer Service...

INTERMEDIATE

    Product Analysis, Slack, Clockify, Amazon Product Research...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Marjorie has 6+ years of work experience supporting e-commerce platforms in the U.S., Australia, and the Philippines. She held long-term roles in online retail businesses, primarily performing product research and customer support for Amazon, eBay, and Walmart dropshipping operations:

  • Product Research & Listing: Experienced in using tools like Keepa and AZInsight to evaluate product viability and profitability for different e-commerce platforms.
  • Customer Support & Order Management: Regularly handled customer inquiries, returns, refunds, courier coordination, and issue resolution via email and phone.
  • Industry Experience: Her work spans multiple industries within the e-commerce sector including telecommunications retail, online marketplaces, and business process outsourcing (BPO) support for telecom services.
  • Demonstrated efficiency in handling end-to-end order fulfillment, product analysis, and customer retention through responsive support services.
  • Contributed to store performance for an AU-based dropshipping company by managing order accuracy and client satisfaction from November 2021 to December 2023.
Skill & Tech Proficiency
  • Product Research Tools: Proficient with Keepa, AZInsight – used to determine profitability and demand forecasting.
  • Customer Support Channels: Skilled in managing inquiries via email (Amazon, eBay) and voice support (AT&T, Sprint).
  • Photo Editing Tools: Canva and Photoshop
  • CRM/Order Processing: Familiar with Amazon Seller Central and eBay listing processes.
  • Other Tools: Comfortable using Skype, WhatsApp, and internal messaging systems for remote coordination.
  • Can start immediately and is open for both full-time and part-time roles

PI Behavioral Profile: Artisan

Strongest Behaviors:

  • Highly precise and detail-oriented, with deep follow-through to ensure task completion meets quality standards.
  • Steady and cautious, preferring well-established processes and minimizing risk.
  • Operationally focused – excels in structured environments with clearly defined tasks and expectations.

Behavioral Summary:
Marjorie is thoughtful, disciplined, and serious in her approach to work. She is naturally introspective and thrives in environments that allow her to focus deeply on tasks, particularly those requiring accuracy and technical understanding. Her motivation comes from a desire to perform tasks thoroughly and correctly, leaning on her experience and careful planning to avoid errors. Reserved and accommodating in demeanor, she prefers clarity and stability, often relying on data and proven processes to guide her decisions.


Employment History

PRODUCT RESEARCHER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to June 2024 (6 Months)

Duties and Responsibilities:

  • Analyze products from suppliers using Keepa and AZ insights to see if the item can be sold on Amazon and if it's profitable.

CUSTOMER SUPPORTAND STORE MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2019 to December 2022 (43 Months)

Duties and Responsibilities:

  • Answering quiries and issues via email Checking inventory, AZ Claim
  • Removal of Feedback

CUSTOMER SUPPORT AND PRODUCT RESEARCH

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2021 to December 2023 (25 Months)

Duties and Responsibilities:

Doing Product Research and Created Product Listing
Processing orders, handling Customer Support, Contacting Couriers, and Talking to eBay CS

CUSTOMER SERVICE REPRESENTATIVE ATT TELECOM

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2018 to December 2018 (5 Months)

Duties and Responsibilities:

  • Handled inbound calls, assisting clients with resetting passwords for their AT&T accounts, including mobile phones, TV coverage, and email access.
  • Provided temporary passwords for account recovery and recommended personalized offers to enhance their services and drive sales

CUSTOMER SERVICE REPRESENTATIVE SPRINT TELECOM

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2017 to July 2018 (15 Months)

Duties and Responsibilities:

  • Handled inbound calls, assisting clients with phone activations, troubleshooting technical issues, and adding minutes as requested.
  • Ensured prompt and accurate resolution of customer inquiries to deliver a seamless support experience.

EMAIL SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2018 to December 2022 (55 Months)

Duties and Responsibilities:

  • Answering queries and issues via email.
  • Answering quiries and issues via email

PRODUCT RESEARCHER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2024 to June 2025 (11 Months)

Duties and Responsibilities:

  • Managed Store Performance including Customer Support and order processing.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

BSA ACCOUNTANCY

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Data Entry, Data Encoding, Customer Service, Customer Support, Decision Making, eBay, Spreadsheets, Skype, MS Teams, BPO,

INTERMEDIATE ★★

    Product Analysis, Slack, Clockify, Amazon Product Research, EtsyShopifyGoogle SpreadsheetZendeskStaff Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17956684742.png
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: ASUS
  • Processor: i3
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Marjorie

Candidate ID: 633375


ADVANCED

    Customer Handling, Data Entry, Data Encoding, Customer Service...

INTERMEDIATE

    Product Analysis, Slack, Clockify, Amazon Product Research...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Marjorie has 6+ years of work experience supporting e-commerce platforms in the U.S., Australia, and the Philippines. She held long-term roles in online retail businesses, primarily performing product research and customer support for Amazon, eBay, and Walmart dropshipping operations:

  • Product Research & Listing: Experienced in using tools like Keepa and AZInsight to evaluate product viability and profitability for different e-commerce platforms.
  • Customer Support & Order Management: Regularly handled customer inquiries, returns, refunds, courier coordination, and issue resolution via email and phone.
  • Industry Experience: Her work spans multiple industries within the e-commerce sector including telecommunications retail, online marketplaces, and business process outsourcing (BPO) support for telecom services.
  • Demonstrated efficiency in handling end-to-end order fulfillment, product analysis, and customer retention through responsive support services.
  • Contributed to store performance for an AU-based dropshipping company by managing order accuracy and client satisfaction from November 2021 to December 2023.
Skill & Tech Proficiency
  • Product Research Tools: Proficient with Keepa, AZInsight – used to determine profitability and demand forecasting.
  • Customer Support Channels: Skilled in managing inquiries via email (Amazon, eBay) and voice support (AT&T, Sprint).
  • Photo Editing Tools: Canva and Photoshop
  • CRM/Order Processing: Familiar with Amazon Seller Central and eBay listing processes.
  • Other Tools: Comfortable using Skype, WhatsApp, and internal messaging systems for remote coordination.
  • Can start immediately and is open for both full-time and part-time roles

PI Behavioral Profile: Artisan

Strongest Behaviors:

  • Highly precise and detail-oriented, with deep follow-through to ensure task completion meets quality standards.
  • Steady and cautious, preferring well-established processes and minimizing risk.
  • Operationally focused – excels in structured environments with clearly defined tasks and expectations.

Behavioral Summary:
Marjorie is thoughtful, disciplined, and serious in her approach to work. She is naturally introspective and thrives in environments that allow her to focus deeply on tasks, particularly those requiring accuracy and technical understanding. Her motivation comes from a desire to perform tasks thoroughly and correctly, leaning on her experience and careful planning to avoid errors. Reserved and accommodating in demeanor, she prefers clarity and stability, often relying on data and proven processes to guide her decisions.


Employment History

PRODUCT RESEARCHER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to June 2024 (6 Months)

Duties and Responsibilities:

  • Analyze products from suppliers using Keepa and AZ insights to see if the item can be sold on Amazon and if it's profitable.

CUSTOMER SUPPORTAND STORE MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2019 to December 2022 (43 Months)

Duties and Responsibilities:

  • Answering quiries and issues via email Checking inventory, AZ Claim
  • Removal of Feedback

CUSTOMER SUPPORT AND PRODUCT RESEARCH

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2021 to December 2023 (25 Months)

Duties and Responsibilities:

Doing Product Research and Created Product Listing
Processing orders, handling Customer Support, Contacting Couriers, and Talking to eBay CS

CUSTOMER SERVICE REPRESENTATIVE ATT TELECOM

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2018 to December 2018 (5 Months)

Duties and Responsibilities:

  • Handled inbound calls, assisting clients with resetting passwords for their AT&T accounts, including mobile phones, TV coverage, and email access.
  • Provided temporary passwords for account recovery and recommended personalized offers to enhance their services and drive sales

CUSTOMER SERVICE REPRESENTATIVE SPRINT TELECOM

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2017 to July 2018 (15 Months)

Duties and Responsibilities:

  • Handled inbound calls, assisting clients with phone activations, troubleshooting technical issues, and adding minutes as requested.
  • Ensured prompt and accurate resolution of customer inquiries to deliver a seamless support experience.

EMAIL SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2018 to December 2022 (55 Months)

Duties and Responsibilities:

  • Answering queries and issues via email.
  • Answering quiries and issues via email

PRODUCT RESEARCHER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2024 to June 2025 (11 Months)

Duties and Responsibilities:

  • Managed Store Performance including Customer Support and order processing.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

BSA ACCOUNTANCY

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Data Entry, Data Encoding, Customer Service, Customer Support, Decision Making, eBay, Spreadsheets, Skype, MS Teams, BPO,

INTERMEDIATE ★★

    Product Analysis, Slack, Clockify, Amazon Product Research, EtsyShopifyGoogle SpreadsheetZendeskStaff Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17956684742.png
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: ASUS
  • Processor: i3
  • Operating System: Windows 11

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.