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Alalaine is highly recommended for the travel assistance role. She brings over a decade of relevant experience in the travel and tourism industry, with a strong emphasis on customer service, airline ticketing, and GDS proficiency. Her ability to manage complex travel-related issues including cancellations, rebookings, and insurance claims demonstrates a solid command of the operational and regulatory nuances of the industry.

She is proficient in multiple GDS platforms including Amadeus, Sabre, and others, and has worked extensively with global travel markets. Her technical skills are complemented by a proven track record in handling high-pressure customer situations, making outbound sales calls, and promoting additional services all of which align closely with the key responsibilities of the role.

She has also shown competency in creating marketing collaterals and managing social media interactions, which adds further value to her candidacy. Alalaine’s remote work experience across various international markets confirms her ability to work independently and deliver results with minimal supervision.

With her comprehensive technical skillset, relevant experience, and demonstrated professionalism, Alalaine would be a strong asset to any team in the travel services industry.

Technical Proficiencies

Global Distribution Systems (GDS):

• Amadeus

• Sabre

• Galileo

• Worldspan

• Apollo

CRM & Customer Service Platforms:

• Salesforce

• Zendesk

• HubSpot

• Zoho

Project & Task Management Tools:

• Jira

• Trello

• Asana

• ClickUp

• Confluence

Communication Platforms:

• RingCentral

• Slack

• WhatsApp

• Microsoft Teams

• Discord

• Zoom

• Google Meet

Productivity & Office Tools:

• Google Suite / Google Workspace

• Microsoft Office

Financial & Booking Tools:

• QuickBooks

• Stripe

• Xero

Marketing & Design Tools:

• Canva

• Visme

• Fotor

• WeVideo

• ActiveCampaign

• GetResponse

• ClickFunnels

Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.

• Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.

• Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.

• Alaine is a seasoned professional with over 10 years of experience across customer service, virtual assistance, BPO operations, and corporate travel management. Her background spans industries such as health and wellness, travel and tourism, automotive services, and logistics.
• She worked for a Health, Wellness, and Fitness company where she served as an Executive Virtual Assistant, managing client concerns via inbound and outbound communications, scheduling, CRM management (HubSpot, Asana, Slack), and providing basic creative support through tools like Canva.
• The other tools and CRMs she has worked with include:
  • Salesforce
  • Zendesk
  • QuickBooks
  • GDS systems (Sabre, Amadeus, etc.)
• Alaine can start immediately and is amenable for a full-time work with preference to working on a day shift.
• Predictive Index Behavioral Profile - Analyzer
• Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
• Behavior Summary
  • Alaine is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which she is responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Jacky has extensive experience in technical support and customer service, with a strong focus on handling high call volumes and managing escalations effectively. Her most relevant background includes supporting customers for telecom and internet service providers, specifically handling troubleshooting for issues related to phone and internet connectivity.

She has also worked in a virtual assistant capacity, which adds to her flexibility and organizational skills, and she is well-versed in remote work setups. She demonstrated familiarity with tracking tools such as Hubstaff and is comfortable using productivity monitoring software, aligning well with the client’s in-house systems.

Technical Proficiency and Experience:

• She has previously worked with Australian clients and is familiar with the culture and expectations in that market.
• Notably, she has handled accounts such as Telstra and Comcast, managing up to 80+ calls per day, indicating her ability to work in high-pressure environments.
• Proficient in using remote monitoring tools such as Hubstaff
• Experienced in customer support software used by telecom providers
• Familiar with remote communication platforms
• She is able to start immediately.

• Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
• Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
• Not interested in the details; delegates them freely. Needs unstructured projects where flexibly working with people, and a focus on the goals rather than the plans, is necessary.
• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.

Jacky is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Rommel has hands-on experience supporting property managers for a client in the Australian property management sector.
• He is proficient in tools such as Property Tree, PropertyMe, Airtable, Inspection Manager, Maintenance Manager, and Invoice Genius.
• His tasks included lease documentation, rental invoicing, calendar management, compliance form storage, handling tenant communications, and generating weekly performance reports.
• He also has experience with both inbound and outbound communications, as well as escalations and troubleshooting.
• He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• Works steadily at an even pace; most productive with fewer interruptions.
• A relatively private individual, it takes Rommel some extra time to connect to and trust new people. Serious and reserved.
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.

Rommel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results.

He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• Throughout her career, Diane has worked as a Customer Service Representative in various organizations within the business process outsourcing (BPO) industry, specializing in customer relations, dispute resolution, and payment reconciliation.
• Her most recent role at a healthcare services BPO involved assisting hospitals with missing credits, reconciling duplicate payments, and processing credit memos.
• Prior to this, she developed expertise in handling escalated complaints, resolving billing issues, and ensuring customer satisfaction in other BPO environments.
• Her proactive approach to problem-solving, strong communication skills, and ability to handle complex customer concerns highlight her adaptability and efficiency in a fast-paced industry. 
• She is avaiable to start immediately.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Diane is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Nick is a versatile virtual assistant with four years of freelancing experience specializing in digital marketing, social media management, paid ads, and executive assistance. She also has two years of experience in customer service (BPO).

In addition to his expertise in digital marketing, Nick has extensive experience in operations management, having assisted CEOs and business owners in overseeing daily operations, handling sales coordination, managing client communications, and ensuring smooth workflow execution. Her ability to optimize business processes, manage marketing campaigns, and provide executive support makes him an ideal fit for roles that require both strategic and administrative expertise.

📌 Digital Marketing & Operations Assistant (Freelance, 2020 – Present)

• Managed digital marketing campaigns, including SEO, Facebook ads, and website updates.
• Handled social media accounts (Facebook, Instagram, TikTok, LinkedIn) for business owners and executives.
• Assisted in sales operations, client communications, and lead generation for real estate and coaching businesses.
• Oversaw business operations, including workflow optimization, process documentation, and administrative tasks.
• Managed client schedules, coordinated meetings, and ensured smooth daily operations.
• Coordinated marketing strategies and managed email communications for various clients.
• Executed video editing and graphic design tasks using Canva, CapCut, and other tools.

📌 Customer Service Representative (BPO, 2018 – 2020)

• Provided customer support for international accounts (US-based telecom).
• Developed strong communication and client-handling skills.

• Operations Management & Process Optimization
• Social Media Management (Facebook, Instagram, TikTok, LinkedIn)
• Paid Advertising (Facebook Ads, Google Ads – Real Estate Campaigns)
• SEO & Website Management
• CRM Tools (HubSpot, Agent Locator, Zoho)
• Sales & Lead Generation
• Executive Assistance & Administrative Support
• Content Creation (Graphics, Video Editing)

📌 Successfully ran Facebook ad campaigns for real estate businesses, generating up to 19 leads per campaign.
📌 Managed social media pages for executives, including content scheduling and engagement strategies.
📌 Coordinated virtual and in-person real estate events, handling logistics, social media promotions, and sponsor coordination.
📌 Oversaw business operations for a real estate company, ensuring smooth execution of marketing and administrative tasks.

She can start after 2 weeks notice and is amenable to Full-time arrangement.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
• Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
• Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.

Nick is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.

• Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
• For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
• Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
• She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
• Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
• She is able to start immediately.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.

1. Industry-Specific Experience:
2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.

4. International Client Support:
5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
6. Proficient in managing building documentation and stakeholder communication.

7. Administrative Expertise:
8. Proficient in managing QuickBooks for payroll and invoicing.
9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.

10. Versatility:
11. Has worked in diverse industries, adapting quickly to varying business needs.
12. Additional skills in social media management, graphic design, and email marketing provide added value.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.

1. Industry-Specific Experience:
2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.

4. International Client Support:
5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
6. Proficient in managing building documentation and stakeholder communication.

7. Administrative Expertise:
8. Proficient in managing QuickBooks for payroll and invoicing.
9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.

10. Versatility:
11. Has worked in diverse industries, adapting quickly to varying business needs.
12. Additional skills in social media management, graphic design, and email marketing provide added value.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.

Monica is a seasoned administrative and executive assistant with nearly 10 years of professional experience, including 5 years as a virtual assistant. Her background spans various industries such as financial consulting, business registration services, and construction consulting, demonstrating her versatility and ability to adapt to diverse operational needs. Monica specializes in data entry, record management, payroll support, and administrative assistance with a particular focus on New Zealand-based clients and processes.

Key Highlights:

• Experience with Construction Industry: Provided administrative support for a New Zealand-based construction consulting firm, including managing permits, contracts, and compliance documents.
• Payroll Expertise: Skilled in using payroll systems like Xero and MYOB for subcontractor invoice management and data encoding.
• Email and Calendar Management: Efficiently handled client communications and managed executive schedules, including processing quotations, invoices, and project updates.
• Broader Skill Set: Knowledgeable in both general admin tasks and basic accounting functions, making her a well-rounded candidate for administrative roles.

• Supported New Zealand-based construction and consulting companies, overseeing operational tasks such as contracts, permits, and invoicing.
• Experienced in calendar and email management, coordinating directly with clients for scheduling and administrative needs.

• Managed subcontractor invoices and payroll processing using tools like Xero and MYOB.
• Familiar with financial documentation, including bill processing, expense tracking, and data entry into accounting software.

• Software Expertise: Xero, MYOB, Microsoft Office Suite, and CRMs.
• Intermediate Excel Skills: Rated 3/5, capable of handling formulas and data organization for operational use.

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Behavioral Summary

Monica is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Monica plans ahead, double checks, and follows up carefully on decisions and actions.

• He brings over 12 years of experience in the customer service industry, with approximately six to seven years specifically servicing Australian clients.
• His most recent roles were with companies in the managed IT services space, where he supported clients with basic troubleshooting, Office 365 management, device onboarding, and help desk operations.
• Though not a fully dedicated technical support agent, he consistently handled frontline troubleshooting, ticket triaging, and quality monitoring—demonstrating an ability to bridge both customer and technical needs effectively.
• He is particularly adept at managing end-to-end client concerns, from handling tickets and calls to investigating negative feedback and preparing management-level reports.
• His ability to grasp technical concepts and communicate them clearly to non-technical users is evident and well aligned with the expectations for the TSR role.
• He is able to start immediately. 

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Jan-Mer is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

Louribeth (Lors) brings a solid track record in U.S. legal virtual assistance, specializing in document handling, medical records, and case management support. Her blend of legal admin and BPO background equips her with both precision and client service orientation. She has strong technical capabilities include database management, data entry, and legal correspondence. She's well-suited for any role that requires U.S. legal familiarity, administrative rigor, and client communication skills.

• 3+ years as a Legal Virtual Assistant at a Law Firm in LA, California.
• She has over 6 years combined experience in legal and case management support.
• Tasks include preparing legal documents, retrieving and following up on medical and billing records, scheduling attorney meetings, and maintaining case files.
• Has worked in client-facing roles both in legal and BPO settings, handling email, phone, and chat support.
• Experience managing sensitive and confidential records.
• Worked closely with U.S.-based attorneys and case managers.
• Handled Social Security Disability (SSDI, SSI) applications and follow-ups with SSA.

Predictive Index Behavioral Profile - Operator

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Ma. Louribeth C. has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Louribeth will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Amar brings over 14 years of extensive experience in the travel and hospitality industry, demonstrating exceptional customer service and leadership capabilities. Currently serving as the Assistant Center Manager at Teleperformance in the Philippines, she has a proven track record of driving team performance and enhancing operational efficiency.

Professional Experiences and Specialties:

• Leads and motivates advocates to meet client targets and metrics. Responsible for providing training, troubleshooting operational roadblocks, and conducting deep-dive analyses to improve service delivery and client satisfaction.
• Regularly prepares and presents weekly and monthly business reviews power point presentations, utilizing data analytics to provide insightful support and actionable intelligence on results.
•  Managed a team of agents handling bookings, reservations, changes, cancellations, and payment processing tailored to customer preferences.
•  Developed and implemented talent acquisition strategies to forecast staffing needs and enhance candidate experience during recruitment processes.

Key Skills and Competencies:

• Hard Skills: Strong background in customer service within the travel and hospitality sector.
• Soft Skills: Proficient in English, exceptional communicator, effective multitasker, adaptable to fast-paced environments, and a collaborative team player.
• Leadership and Management: Demonstrated leadership skills with training in Six Sigma Yellow Belt; adept at strategic planning, effective coaching, and facilitating meetings.

Certifications:

• Lean Six Sigma Yellow Belt
• Data Analytics
• Time Management
• Effective Coaching
• Strategic Planning
• 7 Effective Steps in Coaching
• Facilitating Effective Meetings

Tools Proficiency:

• Microsoft Suite (Excel, Word, PowerPoint, Teams, Outlook)
• Google Suite
• Slack
• Tableau
• NICE inContact

Amar is well-equipped with the skills to manage complex customer service operations and lead teams effectively in achieving business goals. Her comprehensive understanding of data analytics and process improvement underscores her capability to enhance operational outcomes in customer-centric industries.

She'll be available in 30 days notice.

Predictive Index Behavioral Profile - Specialist
 

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.

Amar is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Amar, who takes responsibilities very seriously.
With experience and/or training, Amar will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Amar is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Amar will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Amar will carefully plan the implementation to minimize problems and maximize results.
Social behavior is reserved and accommodating. Will express themself sincerely and factually and is, in general, rather cautious and conservative in their style. Being very sensitive to criticism, they'll always try to make sure that the work is done right.

• Fatima has been working for more than 10 years in the BPO, Food, E-commerce, and Retail industries. She handled different positions such as Technical Support, Data Analyst, Game Developer, Adhoc Team Lead, LIVE Chat Representative, Inbound Sales Representative, Call Quality Analyst, Social Media Management, and Virtual Assistant. She started her freelancing in 2008. She worked with US and Israel client. She supported the following task:
  • Customer service
  • Technical support
  • Inbound and Outbound calling
  • Chat support
  • Troubleshoot
  • Admin task 
  • Virtual assistant 
• She is proficient in Monday.com, Salesforce, CRM, Slack, Zendesk, and Microsoft tools.
• Fatima is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
• Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

• Processing and tracking  purchased orders of customers
• Troubleshooting telephones that are not working or defective

• MS Outlook
• VCAT
• RP Office
• Ignite
• 2Apply
• Port Plus
• VICFORMS
• Trello
• IMIS
• REI Form
• LIVE
• Inspect Real Estate
• Property Me
• Webbook
• Agent Box
• ABC Photosign
• App tracker,
• RP Office
• Xero

Strongest Behaviors

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

• Kyle has been working for 3 years in different local companies in BPO, Retail, and Real Estate industries. She handled different positions such as Technical Support Representative, Quality Assurance, Order Fulfillment Associate, Virtual Front Desk, and Virtual Assistant. She started her freelancing career in 2021 and worked with US clients. She supported the following task:
  • Technical support
  • Customer Service
  • Chat support
  • Cold calling
  • Inbound / Outbound calls
  • Admin support
• She is proficient in systems such as Canva, CRM, and Microsoft tools.
• Kyle is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
• Detail-oriented and helpful; works comfortably as part of a team and often checks work.

Kyle Grace is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly. In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

• Thea has been working for almost 11 years. She worked as a Supervisor and Freelance Virtual Assistant in hotels, healthcare, retail and manufacturing industries, catering to clients based in the US, Australia and other European countries.
• She performed the following 
  • Email and Chat Support
  • Social Media Management
  • Invoices and Bookkeeping
  • Scheduling hotel, travels for her client
  • Sales and Financial Report
  • Project Management
• She is proficient with Zendesk, Gorgias, FreshDesk, Slack, Monday.com. Trello, Asana, Practice Fusion, NextGen Athena, Cisco, Xero, QuickBooks, ShipHero, Becool, Shopify Magento 2, Canva and WordPress.
• She can start immediately . For any full-time position. 

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Theresa May is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Cindy acquired a degree in Commerce. She has been working for more than 10 years in BPO, e-commerce, claims insurance, and financial services. She handled different roles such as Custodian Data Manager, Amazon FBA Vendor Manager, Customer Service Representative, and Technical Support Representative. Cindy worked as a Virtual Assistant for 5 years and provided her services to US-based clients.
• She supported the following tasks:
  • Customer service
  • Data entry management
  • Collecting medical data records
  • Inbound/Outbound Calls
  • Admin tasks such as uploading files, processing orders
  • Virtual assistance
• She is proficient in Salesforce, Zendesk, Jungle Scout, Keepa, DS Amazon Quickview, Amazon Seller Central, Hootsuite, Trello, and Microsoft tools.
• She possesses experience in the following areas relevant to Amazon.:
  • Seller Central
  • Fulfillment by Amazon
  • Product listing
  • Inventory management
  • Jungle Scout
  • Keepa
  • DS Amazon Quickview
  • Negotiating contracts with suppliers.
  • Product search
  • Order management 
• Cindy is available to start immediately and she is amenable to working the day shift for any part-time or full-time position.

• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

• Jay worked for more than 8 years as a Customer Support Representative. He studied Business Administration and worked with international clients from US and UK.
• He effectively managed and responded to customers' complaints via various channels, including SMS, emails, chats, and social media platforms. He  showed proficiency in using the Zendesk platform to efficiently handle customer complaints and track their progress. He effectively used the Shopify integration with Zendesk to gather information about customer complaints and provide suitable solutions. He helped customers troubleshoot issues related to quality products and warranties. He assisted customers with applying promo codes to their orders, ensuring they received their entitled discounts. He also monitored product restocking from the warehouse and maintaining a record of lost and returned packages using Google Docs.
• He is proficient in using the following:
  • Zendesk
  • Shopify
  • Xencall
  • Hubspot
  • Mojo
  • Zapier
  • Canva
  • Calendly
• He can Start ASAP and is amendable for both full time and part time positions.

• Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
• Teaches and shares; generally interested in working collaboratively with others to help out.
• Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.

Jay is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

• John Gerwin has a bachelor's degree in Information Technology. He has been working for 5 years handling different roles such as Customer Care Specialist, Customer Service Representative, Executive Assistant and Operations Assistant under these companies Conduent, Teleperformance, Innovately and Permitflow. He has experience handling different kind of international clients.
• He was proficient in using these skills and tools:
  • Proficient in Php, Html, CSS & Website hosting/builders (Wix/Godaddy/Web), with expertise in RWS Webfronts for retail management.
  • Knowledgeable in Adobe Photoshop, Figma & Canva, enabling effective design and visual communication.
  • Knowledgeable with OS: Windows XP-11, Mac and Android, providing comprehensive operating system knowledge.
  • Proficient in Microsoft Office applications, facilitating efficient data processing and document creation. Software & Hardware Troubleshooting expertise, ensuring seamless system performance and issue resolution.
  • Knowledgeable in Google Suite, proficiently utilizing a wide range of tools such as Gmail, Google Docs, Google Sheets, and Google Drive for enhanced productivity and collaboration.
  • Knowledgeable and familiar with QuickBooks for business, contributing to streamlined financial management and accounting processes.
  • eBay Seller Platform: Proficient in navigating and utilizing the eBay seller platform to manage listings, handle customer relations, and optimize sales performance.
  • Cost Efficiency Analysis: Skilled in analyzing the cost-effectiveness of items, assessing profitability, and making data-driven decisions to enhance business outcomes on eBay.
  • Data Entry: Experienced in accurately and efficiently performing data entry tasks, ensuring data integrity and completeness for smooth business operations.
  • Exceptional written correspondence skills in both chat and email, delivering clear and concise communication to enhance customer satisfaction and business interactions.
• He has been a Customer Care Specialist for 7 months. Providing Telco customer care and technical support through chat-based communication, resolving inquiries and issues promptly.
• He was a Customer Service Representative (Email and Chat) for 3 years. Responsible in providing customer service as an email representative for a magazine publication, addressing customer inquiries and concerns. Prior to that, served as a chat support specialist for a well-known retail company in the US, offering customer care and technical support through chat-based communication.
• He has been an Executive Assistant for 1 year. Served as point of contact between executives, employees, clients, and external partners, maintaining communication and facilitating collaborations. Managed executives' calendars and coordinated meetings, optimizing time management and scheduling. Formatted and crafted internal and external communications, including memos, emails, presentations, and reports. Played a pivotal role in managing the ecommerce business, handling data entry, cost & profit analytics, and contributing to strategic decision-making.
• He was an Operation Assistant for 1 year. Facilitating and overseeing the permits and requirements for building constructions. Managing and ensuring adherence to complex regulations and schedules. Communicating with various municipalities regarding processes and regulations prior to submitting specific permits.
• John Gerwin can start ASAP and open for full time and part time roles.

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

• Bernice has been an Executive Assistant for 4 years. She has a degree in Interior Design. She worked with Real Estate, Dentistry and EA Coaching Industry clients based in the  US and Latin America.
• She was tasked with Scheduling, Task Management, Marketing, Simple Graphic Design, Social media postings and management, Email Management: invoicing and travel and accommodation arrangements. She provides company branding, creates social media marketing content for clients’ social platforms, and manages communities. She was responsible for communicating with clients and stakeholders ensuring all inquiries were responded and concerns were addressed.
• She used the following Software:
  • Slack
  • Google Workspace
  • Ring Central
  • Avaya
• She can start ASAP and is open for full-time and part-time.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged
• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.

Bernice is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when she believes she are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. She have a lot of confidence in herself, their own knowledge, ability and decisions.

Bernice is an ingenious and innovative problem-solver and troubleshooter. She has an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. She will drive hard to get things done her own way, and quickly. A self-starter who initiates makes decisions, and assumes responsibility for those decisions.  She has a strong competitive drive, is ambitious, and will drive hard to achieve goals. Her sense of urgency and impatience for results will put pressure on others as well as on herself.

• Ryan has been working for 15+ years handling and performing roles such as Technical Support Representative Tier 2, Subject Matter Expert, Executive Assistant and Customer Service Interim Team Manager under these companies - TeleTech Philippines, Convergys Intelligent Contact, Cognizant, Everything Sports (Virtual) and Ibex. He has catered international clients.
• He was exposed and proficient to the following tasks and tools:
  • Amazon retail
  • FBA
  • Order Management
  • Inventory Management
  • Customer Service
  • Technical Support
  • Data Entry
  • Client Management
  • Social Media Marketing
  • MS Office
  • Sales and Finance
  • Leadership and Management Skills
  • Back Office Support for Life and Health Insurance Agents
• He has been certified in LIMRA, LEAN and a Six Sigma White Belt holder
• He has expertise in Amazon retail, FBA, and payment processing across both voice and non-voice platforms. While primarily skilled in product listing on Shopify, he possesses a thorough understanding of Amazon's regulations and guidelines.
• He is skilled in SEO, especially in optimizing images, creating product meta descriptions, and choosing keywords.
• He has been a Service Interim Team Manager for 4 years. Responsible in leading and managing a team of retail associates within our fulfillment centers. Playing a critical role in ensuring the smooth operation of our retail department and delivering exceptional customer experiences.
• He's been also Executive Assistant (Virtual) for 2 years that process orders, handle shipping logistics, and ensure timely delivery of products. Exposed to CRM, Shopify, Woo-commerce, data entry, email, and Database. Manages Facebook, Twitter, and Instagram accounts. Worked with senior management to initiate new projects and assist in various processes.
• He has been Subject Matter Expert for 3 years and 1 month as well. Analyzed business problems. Worked with multidisciplinary teams and supported teams in the continuous delivery of quality products and services, enhancing usage and introducing new features.
• He's been a Technical Support Representative for 4 years and 7 months. Assist Microsoft Windows users in properly installing the operating system, essential software offered by Microsoft, patches, trouble shoot and updates, and troubleshooting if any errors are encountered. And, Part of the escalations team.
• He is proficient in using:
  • MS Office
  • GSuite
  • WooCommerce
  • Shopify
  • CRMs
  • Slack
  • Monday.com
  • Taskworld
  • Asana
  • Canva
  • FB Ads
  • AWS
  • Chime
  • Zoom
  • Calendly
  • Zendesk
  • Salesforce
  • Peoplesoft
  • Liveagent
  • CSC
• Ryan can start ASAP and open to any full-time or part-time roles.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results. 

• Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
  • Email management
  • Appointment Setting
  • Customer Service
  • Research
  • Financial Management
  • Invoices
  • Bookeeping
  • Data management
  • Digital Marketing
  • Phone Support
  • Property Management
  • other admin tasks
• She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
• She can start immediately for any full-time job.
• Can consider any time zone.

• More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

• Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.

ANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Lemuel brings with him more than a decade of extensive experience in both the BPO and healthcare sectors. Throughout his career, he has assumed diverse roles such as Technical Support Representative, Virtual Assistant, Sales Representative, and Customer Service Representative. Within these capacities, he managed accounts spanning various industries, including telecom, medical insurance, and mobile applications. His primary focus has revolved around serving clients in the United States, the United Kingdom, and Australia. Notably, Lemuel's accomplishments include his role as a Subject Matter Expert, where he assisted agents by sharing his deep product knowledge. He is adept at performing the following tasks:

  • Troubleshoot mobile phones and provide mobile phone repair options
  • Help and provide support to general queries about the product
  • Arrangement of flight or hotel accommodation
  • Take over supervisory tasks and lead the team in process-related duties
  • Handles multiple Doctors and Practitioners
  • Support appointments via SMS/email/calls
  • Support online treatment classroom and meeting
  • Account management and payment-related query support
  • Educate customers about insurance policy
  • Handles Billing, refunds, and disputes

• He is proficient in using tools such as Agent CRM, AMR,  Gmail, Google Sheets, Google Calendar, Zendesk and Microsoft Office (Word and Excel).

• Lemuel is available to start immediately and is amenable to working any shift for any full-time or part-time position.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Persistence; consistent pursuit of goals in a calm, methodical manner even when setbacks occur.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Behavioral Summary

Lemuel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer. With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Lemuel plans ahead, double-checks, and follows up carefully on decisions and actions.

• Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
• She was exposed to the following tasks: 
  • Sales 
  • Phone Support
  • Email Handling
  • Calendar management 
  • ESL Teaching
  • Payroll
  • Customer Service
  • Client Relations
  • Administrative tasks 
• As a Financial advisor, her tasks are:
  • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
  • Conducts Financial Needs Analysis for interested clients and companies.
  • Handles and maintain clients and companies
    policies while in force.
• She is proficient in using tools such as Salesforce, Google apps and MS tools.
• She can start ASAP and open to any full-time or part-time roles.

Predictive Index Profile - Guardian

Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Documentation (Data Entry & Bookkeeping)
• Customer Support (inbound & outbound calls)
• Email management
• Calendar management
• Content Writing
• Video Editing
• UI/UX Designing

• Lumion
• Revit
• AutoCAD
• Adobe Suite (Photoshop, Illustrator, Premiere Pro & Lightroom)
• SketchUp
• Autodesk

• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Dia is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.