Hire World-Class, High Performing, Vetted Data Entry Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Data Entry Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Data Entry Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Data Entry Specialists

Data entry operators encode information, troubleshoot errors, and achieve organizational goals.

 

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Candidates:

92

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.59/hr

Patritze

Candidate ID: 623571


ADVANCED

    Microsoft Excel, IEX, Aspect eWorkforce Management...

INTERMEDIATE

    Computer Repair, Computer Troubleshooting, Remote Computer Repair, Data Encoding...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.59 per hour or $USD 1488.31 per month

Remote Staff Recruiter Comments

Patz has 12+ years of professional experience, primarily in the BPO industry, specializing in workforce management and customer service operations. Starting as a Customer Service Representative, they earned several accolades, including the "Sweet Talk Award" for excellent customer engagement. Progressing through roles such as Service Tier Mentor, Mission Control Analyst, and Scheduling Analyst, Patritze has developed a strong expertise in real-time monitoring, capacity planning, and staff management. Currently serving as an Assistant Manager for Workforce Management, Patritze leads a team responsible for performance monitoring and operational efficiency across multiple accounts.

  • Supervisory experience overseeing Mission Control and Scheduling Analysts.
  • Expertise in workforce tools such as Aspect eWFM, eRTA, and IEX.
  • Demonstrated success in maintaining KPIs like AHT, CSAT, and QA.
  • Leadership in adapting staffing models to client requirements and optimizing efficiency.

Patz's ability to enhance team performance and ensure operational excellence is evident in their accomplishments:

  • Transitioned to elite customer accounts due to exceptional performance.
  • Managed staffing requirements and ensured SLA adherence through robust scheduling and adherence strategies.
  • Played a pivotal role in procedural and operational improvements within the workforce management domain, ensuring higher team productivity and client satisfaction.
Skill Proficiency + Tech/Software Proficiency

He possesses advanced skills in workforce management platforms and tools:

  • Proficient in Microsoft Office (Excel, Word, Outlook) and workforce management systems (Aspect, IEX).
  • Strong analytical and troubleshooting skills for software and hardware systems, complemented by operational insight for internet browsers and Windows OS.
    These skills have been consistently applied to enhance workflow efficiency and reporting accuracy.
Work Availability / Schedule Specifics

He is currently employed and he is available to work after 2 weeks notice

Collaborator - The Predictive Index


Employment History

Wire brusher/Admin Staff

Industry:

Marine / Aquaculture

Employment Period:

March 2011 to February 2012 (10 Months)

Duties and Responsibilities:

  • Wire-brusher Cleaning rust removal and steel preparation for painting finishes
  • Admin Staff Monitor Man-hour activities for ship blocks, reporting for Accounting and Billing, Monitor employees’ attendance, Monitor and report Personal Protective Equipment issuance

Workforce Assistant Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2012 to January 2025 (155 Months)

Duties and Responsibilities:

Workforce Assistant Manager
March 31, 2022 to Present
  • Lead a team of Mission Control (Real-Time/ RTA) analysts, ensuring their performance aligns with defined objectives.
  • Serve as the primary Workforce Management (WFM) point of contact for all assigned projects and accounts.
  • Coordinate and collaborate with Operations Teams and other departments to maintain a seamless production environment.
  • Recommend procedural and operational changes to enhance communication and improve efficiency.
  • Uphold confidentiality regarding organizational strategies, objectives, and practices.
  • Participate in meetings and functions as required, contributing to team and organizational goals.
  • Manage special projects and oversee multiple sites as needed.
Supervisor, Workforce Managment
September 1, 2020 to March 30, 2022
  • Lead a team of Mission Control (Real-Time/RTA) analysts and schedulers, ensuring their performance meets defined objectives.
  • Serve as the primary Workforce Management (WFM) point of contact for all assigned projects and accounts.
  • Collaborate with Operations Teams and other departments to ensure seamless production environment functionality.
  • Propose procedural and operational guideline enhancements to optimize communication and efficiency.
  • Safeguard the confidentiality of organizational strategies, objectives, and practices.
  • Actively participate in meetings, functions, and contribute to team and organizational initiatives.
  • Support and mentor analysts, providing guidance to enhance their skills and responsibilities.
  • Manage special projects and take on additional responsibilities as needed.
Scheduling Analyst, Workforce Management
May 26, 2019 to August 31, 2020
  • Plan, create, and communicate schedules for a designated project, ensuring clarity and accuracy.
  • Track headcount and conduct capacity planning for the assigned project.
  • Forecast headcount, call capacity, and service level (SL) delivery on a regular basis to ensure operational targets are met.
  • Identify opportunities to enhance staffing and scheduling efficiency, and provide actionable recommendations to management.
  • Perform regular reporting and data management tasks related to scheduling and capacity planning.
Mission Control Analyst, Workforce Management
June 1, 2016 to May 25, 2019
  • Conduct real-time monitoring and track schedule adherence on a 24/7 basis to ensure optimal operational performance.
  • Maintain and update employee and team data within the Workforce Management (WFM) software.
  • Support Operations Management by providing accurate and timely schedule or staffing information as required.
  • Monitor half-hourly call volumes, Average Handle Time (AHT), and staffing requirements, promptly alerting Operations Management of any threshold violations.
  • Track, monitor, and report agent schedule adherence and employee occurrences to maintain accountability and operational efficiency.
CSR, CMS Watcher, Elite & Premium
March 2012 to June 2016
 
  • Served as Tier 1 Service Mentor, guiding new agents in improving their performance.
  • Transferred to VIP accounts (Elite and Premium) due to proven expertise and customer handling skills.
  • Provided mentorship to Premium account agents, ensuring adherence to service standards.
  • Trained in Global Distribution Systems (Sabre and Amadeus) to enhance service delivery for VIP clients.
  • Acted as Supervisor POC, assisting the team lead in maintaining key performance metrics such as AHT, CSAT, and QA scores, and sending EOD reports to leadership.
  • Performed CMS monitoring for Elite and Premium accounts, ensuring operational efficiency.

  • Monitored agents' AUX usage and productivity, addressing high AHT, validating outbound calls, and identifying unnecessary AUX usage.
  • Generated and shared daily AHT reports, absenteeism and tardiness validations, and hourly center updates.
  • Managed staffing requirements on a half-hourly interval basis to meet client expectations.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

August 1, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft ExcelIEXAspect eWorkforce Management

INTERMEDIATE ★★

    Computer RepairComputer TroubleshootingRemote Computer RepairData EncodingData Entry

Work at Home Capabilities:

  • Internet Bandwidth: N/A
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17148822065
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.59/hr

Patritze

Candidate ID: 623571


ADVANCED

    Microsoft Excel, IEX, Aspect eWorkforce Management...

INTERMEDIATE

    Computer Repair, Computer Troubleshooting, Remote Computer Repair, Data Encoding...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.59 per hour or $USD 1488.31 per month

Remote Staff Recruiter Comments

Patz has 12+ years of professional experience, primarily in the BPO industry, specializing in workforce management and customer service operations. Starting as a Customer Service Representative, they earned several accolades, including the "Sweet Talk Award" for excellent customer engagement. Progressing through roles such as Service Tier Mentor, Mission Control Analyst, and Scheduling Analyst, Patritze has developed a strong expertise in real-time monitoring, capacity planning, and staff management. Currently serving as an Assistant Manager for Workforce Management, Patritze leads a team responsible for performance monitoring and operational efficiency across multiple accounts.

  • Supervisory experience overseeing Mission Control and Scheduling Analysts.
  • Expertise in workforce tools such as Aspect eWFM, eRTA, and IEX.
  • Demonstrated success in maintaining KPIs like AHT, CSAT, and QA.
  • Leadership in adapting staffing models to client requirements and optimizing efficiency.

Patz's ability to enhance team performance and ensure operational excellence is evident in their accomplishments:

  • Transitioned to elite customer accounts due to exceptional performance.
  • Managed staffing requirements and ensured SLA adherence through robust scheduling and adherence strategies.
  • Played a pivotal role in procedural and operational improvements within the workforce management domain, ensuring higher team productivity and client satisfaction.
Skill Proficiency + Tech/Software Proficiency

He possesses advanced skills in workforce management platforms and tools:

  • Proficient in Microsoft Office (Excel, Word, Outlook) and workforce management systems (Aspect, IEX).
  • Strong analytical and troubleshooting skills for software and hardware systems, complemented by operational insight for internet browsers and Windows OS.
    These skills have been consistently applied to enhance workflow efficiency and reporting accuracy.
Work Availability / Schedule Specifics

He is currently employed and he is available to work after 2 weeks notice

Collaborator - The Predictive Index


Employment History

Wire brusher/Admin Staff

Industry:

Marine / Aquaculture

Employment Period:

March 2011 to February 2012 (10 Months)

Duties and Responsibilities:

  • Wire-brusher Cleaning rust removal and steel preparation for painting finishes
  • Admin Staff Monitor Man-hour activities for ship blocks, reporting for Accounting and Billing, Monitor employees’ attendance, Monitor and report Personal Protective Equipment issuance

Workforce Assistant Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2012 to January 2025 (155 Months)

Duties and Responsibilities:

Workforce Assistant Manager
March 31, 2022 to Present
  • Lead a team of Mission Control (Real-Time/ RTA) analysts, ensuring their performance aligns with defined objectives.
  • Serve as the primary Workforce Management (WFM) point of contact for all assigned projects and accounts.
  • Coordinate and collaborate with Operations Teams and other departments to maintain a seamless production environment.
  • Recommend procedural and operational changes to enhance communication and improve efficiency.
  • Uphold confidentiality regarding organizational strategies, objectives, and practices.
  • Participate in meetings and functions as required, contributing to team and organizational goals.
  • Manage special projects and oversee multiple sites as needed.
Supervisor, Workforce Managment
September 1, 2020 to March 30, 2022
  • Lead a team of Mission Control (Real-Time/RTA) analysts and schedulers, ensuring their performance meets defined objectives.
  • Serve as the primary Workforce Management (WFM) point of contact for all assigned projects and accounts.
  • Collaborate with Operations Teams and other departments to ensure seamless production environment functionality.
  • Propose procedural and operational guideline enhancements to optimize communication and efficiency.
  • Safeguard the confidentiality of organizational strategies, objectives, and practices.
  • Actively participate in meetings, functions, and contribute to team and organizational initiatives.
  • Support and mentor analysts, providing guidance to enhance their skills and responsibilities.
  • Manage special projects and take on additional responsibilities as needed.
Scheduling Analyst, Workforce Management
May 26, 2019 to August 31, 2020
  • Plan, create, and communicate schedules for a designated project, ensuring clarity and accuracy.
  • Track headcount and conduct capacity planning for the assigned project.
  • Forecast headcount, call capacity, and service level (SL) delivery on a regular basis to ensure operational targets are met.
  • Identify opportunities to enhance staffing and scheduling efficiency, and provide actionable recommendations to management.
  • Perform regular reporting and data management tasks related to scheduling and capacity planning.
Mission Control Analyst, Workforce Management
June 1, 2016 to May 25, 2019
  • Conduct real-time monitoring and track schedule adherence on a 24/7 basis to ensure optimal operational performance.
  • Maintain and update employee and team data within the Workforce Management (WFM) software.
  • Support Operations Management by providing accurate and timely schedule or staffing information as required.
  • Monitor half-hourly call volumes, Average Handle Time (AHT), and staffing requirements, promptly alerting Operations Management of any threshold violations.
  • Track, monitor, and report agent schedule adherence and employee occurrences to maintain accountability and operational efficiency.
CSR, CMS Watcher, Elite & Premium
March 2012 to June 2016
 
  • Served as Tier 1 Service Mentor, guiding new agents in improving their performance.
  • Transferred to VIP accounts (Elite and Premium) due to proven expertise and customer handling skills.
  • Provided mentorship to Premium account agents, ensuring adherence to service standards.
  • Trained in Global Distribution Systems (Sabre and Amadeus) to enhance service delivery for VIP clients.
  • Acted as Supervisor POC, assisting the team lead in maintaining key performance metrics such as AHT, CSAT, and QA scores, and sending EOD reports to leadership.
  • Performed CMS monitoring for Elite and Premium accounts, ensuring operational efficiency.

  • Monitored agents' AUX usage and productivity, addressing high AHT, validating outbound calls, and identifying unnecessary AUX usage.
  • Generated and shared daily AHT reports, absenteeism and tardiness validations, and hourly center updates.
  • Managed staffing requirements on a half-hourly interval basis to meet client expectations.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

August 1, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft ExcelIEXAspect eWorkforce Management

INTERMEDIATE ★★

    Computer RepairComputer TroubleshootingRemote Computer RepairData EncodingData Entry

Work at Home Capabilities:

  • Internet Bandwidth: N/A
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17148822065
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Vanessa

Candidate ID: 609273


ADVANCED

    Canva, Microsoft...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

  • Candidate has a total of 3 years experience as a Virtual Assistant handling social media, accounting and administration.
  • Her primary skills:  Canva (10/10), Excel (8/10), social media management
  • Additional Skills: Basic WordPress, familiarity with Wix and Strikingly, basic invoicing and billing
  • Development Goals: Plans to enhance skills with upcoming courses in bookkeeping and SEO
Predictive Index:  Altruist

 

Employment History

MARKETING ASSISTANT

Industry:

General & Wholesale Trading

Employment Period:

June 2021 to January 2022 (7 Months)

Duties and Responsibilities:

Managing Lazada and Shopee Uploading products on Lazada and Shopee Optimizing Lazada and Shopee Coordinating campaigns and promos Sales Report Day-to-day management and implementation of product and store content List products and upload product content on the marketplace

ADMINISTRATIVE ASSISTANT

Industry:

Banking / Financial Services

Employment Period:

April 2021 to August 2024 (40 Months)

Duties and Responsibilities:

Responds to clients and agents' inquiries, both phone calls and emails Managing FB Group and Facebook page Coordinating with agents and clients Organize and schedule appointments To assist in the unit meeting and other events Prepares reports and presentations Screen incoming resumes and application forms Assist with the sourcing, recruiting, screening of job applicants to fill existing job openings Assists with new hire onboarding (e.g. documents, orientation agendas). Maintaining and updating company records, monthly reports, system and routine filings.

VIRTUAL ASSISTANT

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to November 2021 (33 Months)

Duties and Responsibilities:

Lead Generation Technical Support Ecommerce handling Data Entry Social media imagery creation

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development Management

Graduation Date:

March 30, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Business Administration

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Marketing Management

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Human Resource Development Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Microsoft,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16965245360
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS
  • Processor: AMD Ryzen 7 6800HS with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Vanessa

Candidate ID: 609273


ADVANCED

    Canva, Microsoft...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

  • Candidate has a total of 3 years experience as a Virtual Assistant handling social media, accounting and administration.
  • Her primary skills:  Canva (10/10), Excel (8/10), social media management
  • Additional Skills: Basic WordPress, familiarity with Wix and Strikingly, basic invoicing and billing
  • Development Goals: Plans to enhance skills with upcoming courses in bookkeeping and SEO
Predictive Index:  Altruist

 

Employment History

MARKETING ASSISTANT

Industry:

General & Wholesale Trading

Employment Period:

June 2021 to January 2022 (7 Months)

Duties and Responsibilities:

Managing Lazada and Shopee Uploading products on Lazada and Shopee Optimizing Lazada and Shopee Coordinating campaigns and promos Sales Report Day-to-day management and implementation of product and store content List products and upload product content on the marketplace

ADMINISTRATIVE ASSISTANT

Industry:

Banking / Financial Services

Employment Period:

April 2021 to August 2024 (40 Months)

Duties and Responsibilities:

Responds to clients and agents' inquiries, both phone calls and emails Managing FB Group and Facebook page Coordinating with agents and clients Organize and schedule appointments To assist in the unit meeting and other events Prepares reports and presentations Screen incoming resumes and application forms Assist with the sourcing, recruiting, screening of job applicants to fill existing job openings Assists with new hire onboarding (e.g. documents, orientation agendas). Maintaining and updating company records, monthly reports, system and routine filings.

VIRTUAL ASSISTANT

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to November 2021 (33 Months)

Duties and Responsibilities:

Lead Generation Technical Support Ecommerce handling Data Entry Social media imagery creation

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development Management

Graduation Date:

March 30, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Business Administration

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Marketing Management

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Human Resource Development Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Microsoft,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16965245360
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS
  • Processor: AMD Ryzen 7 6800HS with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $6.27/hr

Mayla

Candidate ID: 538763


ADVANCED

    Accounting Reconciliation, Accounting, Bookkeeping, Financial Accounting...

INTERMEDIATE

    Xero, Google Drive, Google Docs, Administrative Support...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time US Pacific Standard Time Alaska Standard Time Hawaii Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.27 per hour or $USD 543.11 per month

Full Time: $USD 6.27 per hour or $USD 1086.21 per month

Remote Staff Recruiter Comments

  • Mayla has a degree in Nursing and a registered nurse . She describes herself as detail-oriented bookkeeper with expertise in data entry, bank categorization, and reconciliation. Adept at utilizing Xero and other accounting tools to maintain accurate financial records. I am seeking a challenging position to leverage my skills and contribute to the efficiency of financial operations.
  • She was proficient in having these skills and tools:
    • Attention to Details
    • Organizational Skills
    • Adaptability
    • Positive Attitude
    • Confidentiality
    •  Trained in Xero and QuickBooks
 
  • She has been an Accounting and Bookkeeper for 9 years. Responsible in:
    •  Data Entry and Recordkeeping: Inputting financial transactions from various sources into accounting software (e.g., Xero, QuickBooks). Maintaining organized and up-to-date records of income, expenses, and other financial activities.
    • Bank Reconciliation: Ensuring that bank statements align with the company's financial records. Identifying and resolving discrepancies to maintain accuracy.
    • Financial Reporting: Generating regular financial reports, such as income statements and balance sheets. Providing insights into the company's financial health and performance. 
    • Accounts Payable and Receivable: Managing invoices, bills, and payments to suppliers (accounts payable). Handling customer invoices, receipts, and collections (accounts receivable).
    • Financial Analysis: Analyzing financial data to identify trends, patterns, and areas for improvement. Providing insights to support informed decision.
 
  • Mayla can start ASAP and open for full time and part time roles.
 
Predictive Index Behavioral Profile - Operator
 
Strongest Behaviors
Mayla will most strongly express the following behaviors:
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
 
Behavioral Summary
Mayla is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mayla has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mayla will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
 

Employment History

Accounting and Bookkeeping

Industry:

Accounting / Audit / Tax

Employment Period:

March 2014 to March 2022 (96 Months)

Duties and Responsibilities:

  • Data Entry and Recordkeeping
  • Bank Reconciliation
  • Accounts Payable and Receivable
  • Financial Analysis

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Management

Graduation Date:

April 7, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, Accounting, Bookkeeping, Financial Accounting, Financial Management, Financial Analysis, Bank Reconciliation, Accounts Receivable Management,

INTERMEDIATE ★★

    Xero, Google Drive, Google DocsAdministrative SupportAccounts Payable ManagementXero AccountingQuickBooks

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15854687828
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL
  • Processor: Device name DESKTOP-J4CNGFM Processor Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz 2.90 GHz Installed
  • Operating System: Windows 10

All-inclusive Rate: USD $6.27/hr

Mayla

Candidate ID: 538763


ADVANCED

    Accounting Reconciliation, Accounting, Bookkeeping, Financial Accounting...

INTERMEDIATE

    Xero, Google Drive, Google Docs, Administrative Support...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time US Pacific Standard Time Alaska Standard Time Hawaii Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.27 per hour or $USD 543.11 per month

Full Time: $USD 6.27 per hour or $USD 1086.21 per month

Remote Staff Recruiter Comments

  • Mayla has a degree in Nursing and a registered nurse . She describes herself as detail-oriented bookkeeper with expertise in data entry, bank categorization, and reconciliation. Adept at utilizing Xero and other accounting tools to maintain accurate financial records. I am seeking a challenging position to leverage my skills and contribute to the efficiency of financial operations.
  • She was proficient in having these skills and tools:
    • Attention to Details
    • Organizational Skills
    • Adaptability
    • Positive Attitude
    • Confidentiality
    •  Trained in Xero and QuickBooks
 
  • She has been an Accounting and Bookkeeper for 9 years. Responsible in:
    •  Data Entry and Recordkeeping: Inputting financial transactions from various sources into accounting software (e.g., Xero, QuickBooks). Maintaining organized and up-to-date records of income, expenses, and other financial activities.
    • Bank Reconciliation: Ensuring that bank statements align with the company's financial records. Identifying and resolving discrepancies to maintain accuracy.
    • Financial Reporting: Generating regular financial reports, such as income statements and balance sheets. Providing insights into the company's financial health and performance. 
    • Accounts Payable and Receivable: Managing invoices, bills, and payments to suppliers (accounts payable). Handling customer invoices, receipts, and collections (accounts receivable).
    • Financial Analysis: Analyzing financial data to identify trends, patterns, and areas for improvement. Providing insights to support informed decision.
 
  • Mayla can start ASAP and open for full time and part time roles.
 
Predictive Index Behavioral Profile - Operator
 
Strongest Behaviors
Mayla will most strongly express the following behaviors:
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
 
Behavioral Summary
Mayla is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mayla has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mayla will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
 

Employment History

Accounting and Bookkeeping

Industry:

Accounting / Audit / Tax

Employment Period:

March 2014 to March 2022 (96 Months)

Duties and Responsibilities:

  • Data Entry and Recordkeeping
  • Bank Reconciliation
  • Accounts Payable and Receivable
  • Financial Analysis

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Management

Graduation Date:

April 7, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, Accounting, Bookkeeping, Financial Accounting, Financial Management, Financial Analysis, Bank Reconciliation, Accounts Receivable Management,

INTERMEDIATE ★★

    Xero, Google Drive, Google DocsAdministrative SupportAccounts Payable ManagementXero AccountingQuickBooks

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15854687828
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL
  • Processor: Device name DESKTOP-J4CNGFM Processor Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz 2.90 GHz Installed
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Febbie

Candidate ID: 537219


ADVANCED

    B2C, Call QA, Social skills, Data Entry...

INTERMEDIATE

    Quality Assurance, Mobile Browser Application, Canva, Data Entry...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
US Pacific Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
  • She was exposed and proficient to the following tasks and tools:
    • XUI
    • DMDAPI
    • Talent Acquisition
    • Data Entry
    • Customer Support
    • MS Excel and Word
  • She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
  • She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
  • She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
  • Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.
Predictive Index Behavioral Profile - Artisan
 
Strongest Behaviors
FEBBIE JANE will most strongly express the following behaviors:
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.
 

Employment History

QUALITY ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to December 2023 (19 Months)

Duties and Responsibilities:

  • Quality Assurance Agent for Wayfair Sales Representatives.
  • Evaluating agents calls to assure quality.
  • Connect with clients regarding the quality of the calls being evaluated.

DATA ENTRY LITIGATION

Industry:

Law / Legal

Employment Period:

September 2022 to December 2022 (2 Months)

Duties and Responsibilities:

  • Track customer's records.
  • Credit score restoration
  • File cases and check their accounts.

APP MANAGMENT

Industry:

Entertainment / Media

Employment Period:

July 2021 to March 2022 (8 Months)

Duties and Responsibilities:

  • Research and add live sports update on AATV streaming applications.
  • Editing logos
  • Schedule prospected customers.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to January 2020 (14 Months)

Duties and Responsibilities:

  • Talent Acquisition
  • Appointment Setter for medical and maintenance.
  • Social Media Monitoring
  • Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
  • EPA air quality monitoring for Victoria.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

  • Appointment Setter

Rostering Coordinator

Industry:

Healthcare / Medical

Employment Period:

September 2024 to May 2025 (8 Months)

Duties and Responsibilities:

  • Roster Management:
    • Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements. 
    • Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
    • Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
    • Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
    • Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
  • Staff Coordination:
    • Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
    • Verify the availability of clients and support workers for planned meet and greet sessions.
    • Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
    • Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
    • Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
  • Client and Stakeholder Interaction:
    • Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
    • Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
    • Answer scheduling queries via email and phone, providing prompt and accurate information. 10
  • Reporting and Documentation:
    • Maintain accurate records of staff availability, shifts, changes, and any related documentation.
    • Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
    • Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
    • Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
    • Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
    • Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
    • Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
  • General Duties:
    • Manage the flow of people and operations, ensuring smooth coordination across departments.
    • Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
    • Perform other administrative tasks as required to support the overall functioning of the organization.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2012 to January 2013 (3 Months)

Duties and Responsibilities:

  • We handle sim card and phone activations. We also help top up their phone.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to June 2015 (7 Months)

Duties and Responsibilities:

  • We diagnose and resolve customers' internet connection issues.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development

Graduation Date:

January 9, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,

INTERMEDIATE ★★

    Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15699311937
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Febbie

Candidate ID: 537219


ADVANCED

    B2C, Call QA, Social skills, Data Entry...

INTERMEDIATE

    Quality Assurance, Mobile Browser Application, Canva, Data Entry...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
US Pacific Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
  • She was exposed and proficient to the following tasks and tools:
    • XUI
    • DMDAPI
    • Talent Acquisition
    • Data Entry
    • Customer Support
    • MS Excel and Word
  • She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
  • She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
  • She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
  • Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.
Predictive Index Behavioral Profile - Artisan
 
Strongest Behaviors
FEBBIE JANE will most strongly express the following behaviors:
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.
 

Employment History

QUALITY ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to December 2023 (19 Months)

Duties and Responsibilities:

  • Quality Assurance Agent for Wayfair Sales Representatives.
  • Evaluating agents calls to assure quality.
  • Connect with clients regarding the quality of the calls being evaluated.

DATA ENTRY LITIGATION

Industry:

Law / Legal

Employment Period:

September 2022 to December 2022 (2 Months)

Duties and Responsibilities:

  • Track customer's records.
  • Credit score restoration
  • File cases and check their accounts.

APP MANAGMENT

Industry:

Entertainment / Media

Employment Period:

July 2021 to March 2022 (8 Months)

Duties and Responsibilities:

  • Research and add live sports update on AATV streaming applications.
  • Editing logos
  • Schedule prospected customers.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to January 2020 (14 Months)

Duties and Responsibilities:

  • Talent Acquisition
  • Appointment Setter for medical and maintenance.
  • Social Media Monitoring
  • Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
  • EPA air quality monitoring for Victoria.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

  • Appointment Setter

Rostering Coordinator

Industry:

Healthcare / Medical

Employment Period:

September 2024 to May 2025 (8 Months)

Duties and Responsibilities:

  • Roster Management:
    • Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements. 
    • Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
    • Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
    • Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
    • Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
  • Staff Coordination:
    • Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
    • Verify the availability of clients and support workers for planned meet and greet sessions.
    • Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
    • Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
    • Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
  • Client and Stakeholder Interaction:
    • Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
    • Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
    • Answer scheduling queries via email and phone, providing prompt and accurate information. 10
  • Reporting and Documentation:
    • Maintain accurate records of staff availability, shifts, changes, and any related documentation.
    • Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
    • Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
    • Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
    • Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
    • Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
    • Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
  • General Duties:
    • Manage the flow of people and operations, ensuring smooth coordination across departments.
    • Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
    • Perform other administrative tasks as required to support the overall functioning of the organization.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2012 to January 2013 (3 Months)

Duties and Responsibilities:

  • We handle sim card and phone activations. We also help top up their phone.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to June 2015 (7 Months)

Duties and Responsibilities:

  • We diagnose and resolve customers' internet connection issues.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development

Graduation Date:

January 9, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,

INTERMEDIATE ★★

    Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15699311937
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Maneka

Candidate ID: 536723


ADVANCED

    Amazon Product Research, Data Entry, Quality Assurance, Social Media Management...

INTERMEDIATE

    Graphic Design, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

Kyra has a bachelor's degree in Biology. She has more than 3 years of experience working in the e-commerce and digital marketing industries where she mostly supported US-based clients. Her forte is Product researching for Amazon store-front where she researched for beauty, household, personal care, and tools products. She also did the following tasks:
  • Social Media Management/Content creation (Facebook and Instagram)
  • Manual sourcing
  • Reverse search sourcing
  • Amazon product listing
  • Data Entry
  • Lead generation
  • Product profit/performance analysis
She is well-versed in using the following:
  • Tactical Arbitrage
  • Keepa
  • Revseller
  • SellerAmp
  • Canva
  • Google Sheet
  • Microsoft Office Suite
She can start ASAP
She is amenable to working on any shift schedule for full-time or part-time roles

Predictive Index Behavioral Profile -Scholar 

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Kyra is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.
 

Employment History

Amazon FBA Lead Generation Specialist

Industry:

Others

Employment Period:

March 2020 to March 2023 (36 Months)

Duties and Responsibilities:

  • Extensive research through cross-referencing various websites and entering data
  • Product research and creating top shelf Amazon listings
  • Analyze profit performance of products
  • Evaluate profitability trends and pricing strategy

Social Media Assistant

Industry:

Others

Employment Period:

January 2023 to August 2023 (6 Months)

Duties and Responsibilities:

  • Engaging with followers on both Facebook and Instagram
  • Create a following, boost likes and followers for the clients' accounts
  • Content Creation and Curation: Creating engaging and relevant content

Amazon FBA Lead Generation Specialist

Industry:

Others

Employment Period:

March 2023 to November 2023 (7 Months)

Duties and Responsibilities:

  • Product research & analyzing profit performance of products
  • Admin tasks
  • Amazon storefront tasks (Repricing)

Education History

Field of Study:

Biology

Major:

BIOLOGY

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Amazon Product Research, Data Entry, Quality Assurance, Social Media Management, Market Research, Data Analysis,

INTERMEDIATE ★★

    Graphic DesignCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15999396430
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Maneka

Candidate ID: 536723


ADVANCED

    Amazon Product Research, Data Entry, Quality Assurance, Social Media Management...

INTERMEDIATE

    Graphic Design, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

Kyra has a bachelor's degree in Biology. She has more than 3 years of experience working in the e-commerce and digital marketing industries where she mostly supported US-based clients. Her forte is Product researching for Amazon store-front where she researched for beauty, household, personal care, and tools products. She also did the following tasks:
  • Social Media Management/Content creation (Facebook and Instagram)
  • Manual sourcing
  • Reverse search sourcing
  • Amazon product listing
  • Data Entry
  • Lead generation
  • Product profit/performance analysis
She is well-versed in using the following:
  • Tactical Arbitrage
  • Keepa
  • Revseller
  • SellerAmp
  • Canva
  • Google Sheet
  • Microsoft Office Suite
She can start ASAP
She is amenable to working on any shift schedule for full-time or part-time roles

Predictive Index Behavioral Profile -Scholar 

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Kyra is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.
 

Employment History

Amazon FBA Lead Generation Specialist

Industry:

Others

Employment Period:

March 2020 to March 2023 (36 Months)

Duties and Responsibilities:

  • Extensive research through cross-referencing various websites and entering data
  • Product research and creating top shelf Amazon listings
  • Analyze profit performance of products
  • Evaluate profitability trends and pricing strategy

Social Media Assistant

Industry:

Others

Employment Period:

January 2023 to August 2023 (6 Months)

Duties and Responsibilities:

  • Engaging with followers on both Facebook and Instagram
  • Create a following, boost likes and followers for the clients' accounts
  • Content Creation and Curation: Creating engaging and relevant content

Amazon FBA Lead Generation Specialist

Industry:

Others

Employment Period:

March 2023 to November 2023 (7 Months)

Duties and Responsibilities:

  • Product research & analyzing profit performance of products
  • Admin tasks
  • Amazon storefront tasks (Repricing)

Education History

Field of Study:

Biology

Major:

BIOLOGY

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Amazon Product Research, Data Entry, Quality Assurance, Social Media Management, Market Research, Data Analysis,

INTERMEDIATE ★★

    Graphic DesignCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15999396430
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Zany

Candidate ID: 536682


ADVANCED

    Customer Handling, Cold Calling, Virtual Assistant Skills, Administrative Support...

INTERMEDIATE

    Customer Service, Administrative Skills, Cold Calling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Zany has a bachelor's degree in political science. After that she also proceed courses in Professional Education, and she has NC II certificate in Bread and Pastry. She has been working for 12 years handling and performing roles such as Customer Service Representative, Online Lead specialist, Virtual Assistant and Call and email support  She has catered international clients since most of her work experiences handles clients.
  • She was exposed and proficient to the following tasks and tools:
    • Customer Service
    • Cold Calling
    • Administrative Tasks
    • Account Payables
    • Data Entry
    • Client Management
    • MS Office
    • Sales and Finance
  • She has been a Customer Service Representative for 8 years. Responsible in calling leads interested in selling their properties. By collecting details of the owners.
  • She's been also Online Lead Specialist for 5 months that process lead management.
  • She has been a Virtual Assistant for 1 year and 7 months as well. Responsible in collecting data, assisting the nurses, schedule management, sales and monitoring account payables.
  • Shes been an Online Nurse Assistance for 1 year and 3 months. That proactively do calls and answer inquiries through emails or chat.
  • Zany can start ASAP and open to any full-time or part-time roles.
Predictive Index Behavioral Profile - Analyzer
 
Strongest Behaviors
Zany will most strongly express the following behaviors:
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; Private.
  • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary
Zany Zither is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts. Much more technically than socially oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.
 

Employment History

Virtual Assistant

Industry:

Consumer Products / FMCG

Employment Period:

June 2021 to July 2023 (25 Months)

Duties and Responsibilities:

  • Make phone calls and report it to the client.
  • Offer business solar panels to customers located in New York
  • exposed to sales.
  • Inbound calls

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

March 2020 to January 2021 (10 Months)

Duties and Responsibilities:

  • Assist care giver and registered nurses.
  • Get detailed information.
  • Assisting nurses, requesting shifts, call nurses with request.

Rocket Station Virtual Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

October 2019 to March 2020 (5 Months)

Duties and Responsibilities:

  • Data Entry
  • Administrative tasks
  • Accounts payable
  • Monitor payments.

Online Lead specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to October 2019 (105 Months)

Duties and Responsibilities:

  • Lead generation
  • collect identified information of the leads.
  • Cold Calling

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to October 2019 (98 Months)

Duties and Responsibilities:

  • Customer Support
  • Data Entry
  • Escalate concerns.
  • Provide assistance with the customers.

Customer Support

Industry:

Healthcare / Medical

Employment Period:

June 2021 to January 2024 (31 Months)

Duties and Responsibilities:

  • Inbound and outbound call support.
  • Handled administrative tasks
  • Assigned to assist nurses with timesheet concerns during after office hours.
  • Contact facilities to check the need for nurses
  • Contact nurses for shift covers.

Education History

Field of Study:

Political Science

Major:

Political Science

Graduation Date:

March 30, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Cold Calling, Virtual Assistant Skills, Administrative Support, Customer Service,

INTERMEDIATE ★★

    Customer ServiceAdministrative SkillsCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: desktop
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Zany

Candidate ID: 536682


ADVANCED

    Customer Handling, Cold Calling, Virtual Assistant Skills, Administrative Support...

INTERMEDIATE

    Customer Service, Administrative Skills, Cold Calling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Zany has a bachelor's degree in political science. After that she also proceed courses in Professional Education, and she has NC II certificate in Bread and Pastry. She has been working for 12 years handling and performing roles such as Customer Service Representative, Online Lead specialist, Virtual Assistant and Call and email support  She has catered international clients since most of her work experiences handles clients.
  • She was exposed and proficient to the following tasks and tools:
    • Customer Service
    • Cold Calling
    • Administrative Tasks
    • Account Payables
    • Data Entry
    • Client Management
    • MS Office
    • Sales and Finance
  • She has been a Customer Service Representative for 8 years. Responsible in calling leads interested in selling their properties. By collecting details of the owners.
  • She's been also Online Lead Specialist for 5 months that process lead management.
  • She has been a Virtual Assistant for 1 year and 7 months as well. Responsible in collecting data, assisting the nurses, schedule management, sales and monitoring account payables.
  • Shes been an Online Nurse Assistance for 1 year and 3 months. That proactively do calls and answer inquiries through emails or chat.
  • Zany can start ASAP and open to any full-time or part-time roles.
Predictive Index Behavioral Profile - Analyzer
 
Strongest Behaviors
Zany will most strongly express the following behaviors:
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; Private.
  • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary
Zany Zither is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts. Much more technically than socially oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.
 

Employment History

Virtual Assistant

Industry:

Consumer Products / FMCG

Employment Period:

June 2021 to July 2023 (25 Months)

Duties and Responsibilities:

  • Make phone calls and report it to the client.
  • Offer business solar panels to customers located in New York
  • exposed to sales.
  • Inbound calls

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

March 2020 to January 2021 (10 Months)

Duties and Responsibilities:

  • Assist care giver and registered nurses.
  • Get detailed information.
  • Assisting nurses, requesting shifts, call nurses with request.

Rocket Station Virtual Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

October 2019 to March 2020 (5 Months)

Duties and Responsibilities:

  • Data Entry
  • Administrative tasks
  • Accounts payable
  • Monitor payments.

Online Lead specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to October 2019 (105 Months)

Duties and Responsibilities:

  • Lead generation
  • collect identified information of the leads.
  • Cold Calling

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to October 2019 (98 Months)

Duties and Responsibilities:

  • Customer Support
  • Data Entry
  • Escalate concerns.
  • Provide assistance with the customers.

Customer Support

Industry:

Healthcare / Medical

Employment Period:

June 2021 to January 2024 (31 Months)

Duties and Responsibilities:

  • Inbound and outbound call support.
  • Handled administrative tasks
  • Assigned to assist nurses with timesheet concerns during after office hours.
  • Contact facilities to check the need for nurses
  • Contact nurses for shift covers.

Education History

Field of Study:

Political Science

Major:

Political Science

Graduation Date:

March 30, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Cold Calling, Virtual Assistant Skills, Administrative Support, Customer Service,

INTERMEDIATE ★★

    Customer ServiceAdministrative SkillsCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: desktop
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Kim

Candidate ID: 535430


ADVANCED

    Zendesk, Salesforce CRM, Shopify, Google Apps...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and  Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients. 
  • Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
  • She was exposed to the following tasks:
    • Order Management
    • Shopify Management
    • Customer Support
    • Invoicing 
    • Email Support
    • Chat Support
    • SMS Support
    • Inventory and Fulfillment
    • Data Entry
    • Scheduling
    • Quality Assurance
    • Handled 4 team members
    • Recruitment 
    • Reconciliation
    • Product Research 
    • Administrative Tasks
  • She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
  • She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Reconciliations Officer

Industry:

Banking / Financial Services

Employment Period:

September 2011 to July 2012 (10 Months)

Duties and Responsibilities:

  • Reconciled all assets held on behalf of ANZ’s clients.
  • Investigated and cleared variances/breaks from reconciliations.
  • Ensured all breaks were resolved and cleared within a given timeframe.
  • Cross-trained on mutual funds and equity processes for leave coverage.
  • Stakeholder communications regarding outstanding balance.

Virtual Assistant

Industry:

Others

Employment Period:

December 2018 to March 2019 (3 Months)

Duties and Responsibilities:

  • Managed administrative tasks, performed research, data entry
  • Contact management, inbox management.
  • Scheduling management, booking, and planned travel.

Recruitment Officer

Industry:

Human Resources Management / Consulting

Employment Period:

July 2014 to January 2015 (6 Months)

Duties and Responsibilities:

  • Sourced, screened, evaluated, and processed applicants based on qualifications.
  • Analyzed interview results and verified references.
  • Recommended and coordinated interviews with hiring managers.
  • Handled phone interviews, arranged candidates for face-to-face interview.
  • Builds and maintains a client database
  • Handles general data administration and paperwork

Programs Data Entry Assistant

Industry:

Education

Employment Period:

March 2019 to July 2019 (4 Months)

Duties and Responsibilities:

  • Tasked with administrative duties.
  • Client communication and email support.
  • Scheduling management.
  • Analyzed reports and processed data entry.

E-Commerce Customer Support Lead

Industry:

Retail / Merchandise

Employment Period:

July 2020 to March 2021 (8 Months)

Duties and Responsibilities:

  • Led customer support operations, overseeing escalations and team coaching.
  • Streamlined email response, workflows, improving efficiency and resolution times. 
  • Investigated and resolved Shopify, PayPal, and Amazon chargeback cases.
  • Recommended, systemized, and streamlined playbook and FAQs.
  • Administered quality assurance for tickets handled.
  • Handled ReAmaze email support, including refunds, returns, order tracking.
  • Shopify management, updated product listing and resolved discrepancy.
  • Conducted fraud investigations related to order processing and fulfillment.
TOOLS:
  • Google Suite (Sheets and Docs)
  • Shopify
  • ReAmaze (CRM)
  • Asana
  • Google Drive, Droopbox
  • CJ Dropshipping, HSKU, Zendrop
  • Shopify, Amazon, PayPal (Chargeback)
  • Time Doctor
  • Slack

Fulfillment E-commerce Specialist / Customer Support

Industry:

Retail / Merchandise

Employment Period:

July 2019 to April 2025 (68 Months)

Duties and Responsibilities:

  • Managed Shopify operations—product listings, pricing, and inventory.
  • Created and managed print on demand (POD) products via Gooten.
  • Resolved Shopify issues, fixed product data and inventory discrepancies.
  • Coordinated with suppliers and warehouses for fulfillment and shipping.
  • Streamlined data entry and performed regular data cleanup.
  • Managed product assets, large data sets processing, and data management via Google Drive and Dropbox.
  • Updated listings and maintained consistent formatting.
  • Researched fashion trends and wrote SEO-friendly titles and descriptions.
  • Handled Zendesk email support, including refunds, returns, order tracking.
  • Engaged followers on social media (Instagram), replied to comments, and built community.
  • Monthly financial report data entry.
TOOLS:
  • Google Suite (Sheets and Docs)
  • Shopify
  • Zendesk
  • Google Drive, Dropbox
  • Gooten (POD) 
  • Whiplash
  • Harvest (time tracker)
  • Slack

Email, Chat, and SMS Customer Support Specialist

Industry:

Others

Employment Period:

December 2015 to December 2018 (36 Months)

Duties and Responsibilities:

  • Managed customer inquiries via email, chat, and text.
  • Escalation of report to marketplace integrity team.
  • Handling account issues, refunds, reviews, and disputes.
  • Provided technical support and fraud investigation for seamless user experience
TOOLS:
  • Google Suite (Sheets and Docs)
  • Salesforce
  • Trello
  • Google Drive, Dropbox
  • Upwork (time tracker) 
  • Slack

E-Commerce Customer Support Specialist

Industry:

Retail / Merchandise

Employment Period:

August 2023 to December 2023 (3 Months)

Duties and Responsibilities:

  • Managed Shopify product listings, including descriptions, SKU, pricing, and images.
  • Resolved Shopify and Klarna chargeback disputes and improved customer dispute resolution.
  • Provided Dutch email customer support via Strato, translated via DeepL.
  • Handled supplier communication for missing, returned, or modified orders.
  • Streamlined data entry processes, FAQs, and email templates.
TOOLS:
  • Google Suite (Sheets and Docs)
  • Shopify
  • Strato (CRM)
  • Google Drive
  • Notion
  • RegWiio (Dropshipping tools)
  • Klarna (Chargeback)
  • Time Doctor (time tracker)

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Zendesk, Salesforce CRM, Shopify, Google Apps, Microsoft Office, Trello, Asana, Email Support, Product Listing,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17820829028.png
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Kim

Candidate ID: 535430


ADVANCED

    Zendesk, Salesforce CRM, Shopify, Google Apps...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and  Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients. 
  • Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
  • She was exposed to the following tasks:
    • Order Management
    • Shopify Management
    • Customer Support
    • Invoicing 
    • Email Support
    • Chat Support
    • SMS Support
    • Inventory and Fulfillment
    • Data Entry
    • Scheduling
    • Quality Assurance
    • Handled 4 team members
    • Recruitment 
    • Reconciliation
    • Product Research 
    • Administrative Tasks
  • She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
  • She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Reconciliations Officer

Industry:

Banking / Financial Services

Employment Period:

September 2011 to July 2012 (10 Months)

Duties and Responsibilities:

  • Reconciled all assets held on behalf of ANZ’s clients.
  • Investigated and cleared variances/breaks from reconciliations.
  • Ensured all breaks were resolved and cleared within a given timeframe.
  • Cross-trained on mutual funds and equity processes for leave coverage.
  • Stakeholder communications regarding outstanding balance.

Virtual Assistant

Industry:

Others

Employment Period:

December 2018 to March 2019 (3 Months)

Duties and Responsibilities:

  • Managed administrative tasks, performed research, data entry
  • Contact management, inbox management.
  • Scheduling management, booking, and planned travel.

Recruitment Officer

Industry:

Human Resources Management / Consulting

Employment Period:

July 2014 to January 2015 (6 Months)

Duties and Responsibilities:

  • Sourced, screened, evaluated, and processed applicants based on qualifications.
  • Analyzed interview results and verified references.
  • Recommended and coordinated interviews with hiring managers.
  • Handled phone interviews, arranged candidates for face-to-face interview.
  • Builds and maintains a client database
  • Handles general data administration and paperwork

Programs Data Entry Assistant

Industry:

Education

Employment Period:

March 2019 to July 2019 (4 Months)

Duties and Responsibilities:

  • Tasked with administrative duties.
  • Client communication and email support.
  • Scheduling management.
  • Analyzed reports and processed data entry.

E-Commerce Customer Support Lead

Industry:

Retail / Merchandise

Employment Period:

July 2020 to March 2021 (8 Months)

Duties and Responsibilities:

  • Led customer support operations, overseeing escalations and team coaching.
  • Streamlined email response, workflows, improving efficiency and resolution times. 
  • Investigated and resolved Shopify, PayPal, and Amazon chargeback cases.
  • Recommended, systemized, and streamlined playbook and FAQs.
  • Administered quality assurance for tickets handled.
  • Handled ReAmaze email support, including refunds, returns, order tracking.
  • Shopify management, updated product listing and resolved discrepancy.
  • Conducted fraud investigations related to order processing and fulfillment.
TOOLS:
  • Google Suite (Sheets and Docs)
  • Shopify
  • ReAmaze (CRM)
  • Asana
  • Google Drive, Droopbox
  • CJ Dropshipping, HSKU, Zendrop
  • Shopify, Amazon, PayPal (Chargeback)
  • Time Doctor
  • Slack

Fulfillment E-commerce Specialist / Customer Support

Industry:

Retail / Merchandise

Employment Period:

July 2019 to April 2025 (68 Months)

Duties and Responsibilities:

  • Managed Shopify operations—product listings, pricing, and inventory.
  • Created and managed print on demand (POD) products via Gooten.
  • Resolved Shopify issues, fixed product data and inventory discrepancies.
  • Coordinated with suppliers and warehouses for fulfillment and shipping.
  • Streamlined data entry and performed regular data cleanup.
  • Managed product assets, large data sets processing, and data management via Google Drive and Dropbox.
  • Updated listings and maintained consistent formatting.
  • Researched fashion trends and wrote SEO-friendly titles and descriptions.
  • Handled Zendesk email support, including refunds, returns, order tracking.
  • Engaged followers on social media (Instagram), replied to comments, and built community.
  • Monthly financial report data entry.
TOOLS:
  • Google Suite (Sheets and Docs)
  • Shopify
  • Zendesk
  • Google Drive, Dropbox
  • Gooten (POD) 
  • Whiplash
  • Harvest (time tracker)
  • Slack

Email, Chat, and SMS Customer Support Specialist

Industry:

Others

Employment Period:

December 2015 to December 2018 (36 Months)

Duties and Responsibilities:

  • Managed customer inquiries via email, chat, and text.
  • Escalation of report to marketplace integrity team.
  • Handling account issues, refunds, reviews, and disputes.
  • Provided technical support and fraud investigation for seamless user experience
TOOLS:
  • Google Suite (Sheets and Docs)
  • Salesforce
  • Trello
  • Google Drive, Dropbox
  • Upwork (time tracker) 
  • Slack

E-Commerce Customer Support Specialist

Industry:

Retail / Merchandise

Employment Period:

August 2023 to December 2023 (3 Months)

Duties and Responsibilities:

  • Managed Shopify product listings, including descriptions, SKU, pricing, and images.
  • Resolved Shopify and Klarna chargeback disputes and improved customer dispute resolution.
  • Provided Dutch email customer support via Strato, translated via DeepL.
  • Handled supplier communication for missing, returned, or modified orders.
  • Streamlined data entry processes, FAQs, and email templates.
TOOLS:
  • Google Suite (Sheets and Docs)
  • Shopify
  • Strato (CRM)
  • Google Drive
  • Notion
  • RegWiio (Dropshipping tools)
  • Klarna (Chargeback)
  • Time Doctor (time tracker)

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Zendesk, Salesforce CRM, Shopify, Google Apps, Microsoft Office, Trello, Asana, Email Support, Product Listing,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17820829028.png
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Grace

Candidate ID: 529776


ADVANCED

    Customer Service, Data Collection, Finance, Data Entry...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Grace has been working for more than ten years in various BPO companies. She was previously a Customer Service Representative, Debt Advocate, E-commerce Customer Service Associate, and Collections Agent and was promoted as a Team Performance Manager/Team Leader where she handled escalations and provided coaching and quality assurance.
  • She has been providing customer support via emails, phone calls, and chats to the US, AU, and European clients.
  • Overall, she is competent in performing the following tasks:
    • Collections
      • collecting debts, skip tracing, data entry, investigating, negotiating, and coordinating with banks
    • E-commerce
      • provide product knowledge, track orders, update subscriptions, process billing/payments, process cancellations of orders
  • She is proficient with Debtrak, ZOHO CRM, Zendesk, Georgias, and Shopify.
  • She is available to start immediately.
Predictive Index Behavioral Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/


Strongest Behaviors
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follows up to ensure they’re done properly and on time.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
Grace Ann is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. She has the drive to get things done right and in accordance with established standards of accuracy and quality.

She is a conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she is talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.


Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2009 to April 2011 (23 Months)

Duties and Responsibilities:

  • Handling multiple types of calls from members, businesses, and dealers.
  • Meeting designated goals for AHT (Average Handling Time) per call in a high-volume call center
  • Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service.
  • Enroll the vehicle, input personal subscriber information to a new or current account, and activate the OnStar service.
  • Present offers to customers to encourage upgrade and or purchase of additional OnStar service.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2011 to July 2012 (14 Months)

Duties and Responsibilities:


We answer incoming calls for our customer subscription inquiries such as follows:
  • Certain channels not working which may require basic troubleshooting or a subscription upgrade.
  • Customers calling to cancel the service or downgrade their subscription, which we either assist to a different subscription or transfer to the retention team.
  • Upsell customer to a new radio subscription or encourage them to upgrade their existing one.
  • Assist customers to understand their basic billing inquiries.

Debt Collector

Industry:

Property / Real Estate

Employment Period:

March 2012 to June 2023 (135 Months)

Duties and Responsibilities:

  • Contact current and previous tenants to collect outstanding rent.
  • Discuss and collect fees for any damages incurred by tenants during their occupancy
  • Discuss to customers how their debts will impact their credit file and the benefits of settling their debts

Team Performance Manager

Industry:

Banking / Financial Services

Employment Period:

August 2015 to April 2021 (68 Months)

Duties and Responsibilities:

  • Develop strategies and structures that will make my work and my team's work effective and efficient.
  • Perform quality and compliance audit activities for corrective plans. This is to ensure I am able to supervise all processes and procedures.
  • Make calls to all types of overdue accounts and discuss an efficient flexible option that suits customer's financial situation.
  • Achieve goals or target set in a timely manner.

Debt Advocate

Industry:

Banking / Financial Services

Employment Period:

August 2021 to December 2022 (16 Months)

Duties and Responsibilities:

  • Create a summary of the investigation of the responsible lending obligation via email to banks.
  • Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks.
  • Provide consistent updates on the investigation process to banks via email
  • Contact banks via email to request for missing credit disclosure or application requirements

Customer Service Representative

Industry:

Retail / Merchandise

Employment Period:

April 2021 to February 2023 (22 Months)

Duties and Responsibilities:

Provide assistance in product knowledge, tracking updates, payment queries, offering promos, cancellation of orders, upgrading/downgrading of subscriptions and
order/billing disputes via email and chat.

Chat Support Representative

Industry:

Banking / Financial Services

Employment Period:

January 2023 to July 2023 (6 Months)

Duties and Responsibilities:

  • Responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes
  • Guiding users on how to buy and sell crypto
  • Providing market updates according to their place of origin
  • Handle and resolve appeals against possible scammers

Customer Service Agent

Industry:

Others

Employment Period:

October 2007 to April 2009 (18 Months)

Duties and Responsibilities:

  • Assist and process customers' credit card applications over the phone.
  • Once approved, we offer insurance and bank card transfers. If declined, we politely advise them and encourage them to re-apply after a certain number of months.
  • We must meet a certain average handling time per call.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Supply Chain Management

Graduation Date:

January 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Data Collection, Finance, Data Entry, Debt settlement, Administrative Support,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15471336183
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Grace

Candidate ID: 529776


ADVANCED

    Customer Service, Data Collection, Finance, Data Entry...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Grace has been working for more than ten years in various BPO companies. She was previously a Customer Service Representative, Debt Advocate, E-commerce Customer Service Associate, and Collections Agent and was promoted as a Team Performance Manager/Team Leader where she handled escalations and provided coaching and quality assurance.
  • She has been providing customer support via emails, phone calls, and chats to the US, AU, and European clients.
  • Overall, she is competent in performing the following tasks:
    • Collections
      • collecting debts, skip tracing, data entry, investigating, negotiating, and coordinating with banks
    • E-commerce
      • provide product knowledge, track orders, update subscriptions, process billing/payments, process cancellations of orders
  • She is proficient with Debtrak, ZOHO CRM, Zendesk, Georgias, and Shopify.
  • She is available to start immediately.
Predictive Index Behavioral Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/


Strongest Behaviors
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follows up to ensure they’re done properly and on time.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
Grace Ann is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. She has the drive to get things done right and in accordance with established standards of accuracy and quality.

She is a conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she is talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.


Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2009 to April 2011 (23 Months)

Duties and Responsibilities:

  • Handling multiple types of calls from members, businesses, and dealers.
  • Meeting designated goals for AHT (Average Handling Time) per call in a high-volume call center
  • Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service.
  • Enroll the vehicle, input personal subscriber information to a new or current account, and activate the OnStar service.
  • Present offers to customers to encourage upgrade and or purchase of additional OnStar service.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2011 to July 2012 (14 Months)

Duties and Responsibilities:


We answer incoming calls for our customer subscription inquiries such as follows:
  • Certain channels not working which may require basic troubleshooting or a subscription upgrade.
  • Customers calling to cancel the service or downgrade their subscription, which we either assist to a different subscription or transfer to the retention team.
  • Upsell customer to a new radio subscription or encourage them to upgrade their existing one.
  • Assist customers to understand their basic billing inquiries.

Debt Collector

Industry:

Property / Real Estate

Employment Period:

March 2012 to June 2023 (135 Months)

Duties and Responsibilities:

  • Contact current and previous tenants to collect outstanding rent.
  • Discuss and collect fees for any damages incurred by tenants during their occupancy
  • Discuss to customers how their debts will impact their credit file and the benefits of settling their debts

Team Performance Manager

Industry:

Banking / Financial Services

Employment Period:

August 2015 to April 2021 (68 Months)

Duties and Responsibilities:

  • Develop strategies and structures that will make my work and my team's work effective and efficient.
  • Perform quality and compliance audit activities for corrective plans. This is to ensure I am able to supervise all processes and procedures.
  • Make calls to all types of overdue accounts and discuss an efficient flexible option that suits customer's financial situation.
  • Achieve goals or target set in a timely manner.

Debt Advocate

Industry:

Banking / Financial Services

Employment Period:

August 2021 to December 2022 (16 Months)

Duties and Responsibilities:

  • Create a summary of the investigation of the responsible lending obligation via email to banks.
  • Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks.
  • Provide consistent updates on the investigation process to banks via email
  • Contact banks via email to request for missing credit disclosure or application requirements

Customer Service Representative

Industry:

Retail / Merchandise

Employment Period:

April 2021 to February 2023 (22 Months)

Duties and Responsibilities:

Provide assistance in product knowledge, tracking updates, payment queries, offering promos, cancellation of orders, upgrading/downgrading of subscriptions and
order/billing disputes via email and chat.

Chat Support Representative

Industry:

Banking / Financial Services

Employment Period:

January 2023 to July 2023 (6 Months)

Duties and Responsibilities:

  • Responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes
  • Guiding users on how to buy and sell crypto
  • Providing market updates according to their place of origin
  • Handle and resolve appeals against possible scammers

Customer Service Agent

Industry:

Others

Employment Period:

October 2007 to April 2009 (18 Months)

Duties and Responsibilities:

  • Assist and process customers' credit card applications over the phone.
  • Once approved, we offer insurance and bank card transfers. If declined, we politely advise them and encourage them to re-apply after a certain number of months.
  • We must meet a certain average handling time per call.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Supply Chain Management

Graduation Date:

January 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Data Collection, Finance, Data Entry, Debt settlement, Administrative Support,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15471336183
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Ma.

Candidate ID: 529768


ADVANCED

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...

INTERMEDIATE

    Business Management, Social Media Management, Paralegal, Outsourcing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.29 per hour or $USD 805.34 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK. 
  • She was exposed to the following tasks:
    • Executive Virtua Assistance
    • Accounting
    • Appointment Setting
    • Sales Lead Generation
    • Property Management
    • Amazon Product Research
    • Legal Assistance
    • Payroll
    • Calendar management
    • Graphic design
    • Customer Service
    • Social media management
    • Bookkeeping
    • Invoicing
    • Contract Management
    • Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
    • Admnistrative tasks
  • She is proficient in using tools such as: Adobe Express
    • Asana
    • Canva
    • CapCut
    • Calendly
    • Clickup
    • Eventbrite
    • Google Data Studio
    • Google Analytics
    • Google Trends
    • Last Pass
    • Lucid Chart
    • OneDrive
    • Panda Docs
    • Quickbooks
    • Shopify
    • Slack
    • Trello
    • Toggl
    • SuperHuman
    • Helium 10
    • HootSuite
    • Hubstaff
    • Loom
    • LinkedIn Navigator
    • Monday.com
    • MS Word/Excel
    • MyCase
    • Notion
    • WooCommerce
    • Xero
    • Zappier
    • Zoom
    • Flodesk
    • Call Log Tracking Metrics
    • Animaker
    • Chat GPT
    • Tube Buddy
  • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary

Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.

With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Admin Operations Assistant/Case Manager VA

Industry:

Law / Legal

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

  • Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
  • Sending/Booking calendar meetings and invites.
  • Creating/Implementing company policies.
  • Sending/presenting reports to the CEO.
  • Assigned in recruitment to create graphics and posters for the current campaign.
  • Sourced talents from LinkedIn, Indeed, and Online Jobs.
  • Created talent descriptions and duties for our next hire/candidate.
  • Provided bookkeeping services as well using Quickbooks and Panda Docs.
  • Reporting to the VP every week for the employees and team performance.
  • Managed and scheduled social media postings for FB, IG, and TikTok.
  • Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
  • Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
  • Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
  • Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
  • Created/Sent invoices to clients and follow-ups.

Executive Admin Assistant Content Creator VA

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to August 2021 (4 Months)

Duties and Responsibilities:

  • Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
  • Managed the team and had meeting with them to know the status of the work their doing.
  • Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
  • Product Research and product listings on Amazon.

Quality Assurance VA

Industry:

Construction / Building / Engineering

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

  • Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
  • Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
  • Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
  • Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
  • Sent reports to the CEO and account managers.

Operations Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to April 2020 (15 Months)

Duties and Responsibilities:

  • Explained and educated the breakdown of the client's finances and billings.
  • Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
  • Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

Admin Executive Assistant/Accounting/Bookkeeping Assistant

Industry:

Property / Real Estate

Employment Period:

July 2023 to April 2024 (9 Months)

Duties and Responsibilities:

  • Provided Admin and Accounting/Bookkeeping assistance to track income and expense. 
  • Created a new MS Excel major accounting sheet. 
  • Present accounting reports for my boss’ business and personal accounting. 
  • Reconciled reports using Xero. Reconciled reports using Xero. 
  • Add products to the Shopify store.
  • Performed monthly rate analysis for properties.
  • Sending/Booking calendar meetings and invites. 
  • Created operations manual for the processes.
  • Done market comparison research.
  • Helped on tracking current propery auctions.

Office Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Maintain and update records accurately and efficiently.
  • General administration including inbox management and drafting correspondence
  • Assist in compiling professional documents, presentations, reports, letters & documents.
  • Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
  • Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
  • Perform payroll processing and timesheet entry accurately and on time.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to April 2021 (10 Months)

Duties and Responsibilities:

  • Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
  • Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Employment Period:

January 1970 to April 2021 (615 Months)

Duties and Responsibilities:

Managed social media KPI monthly reports, keyword reports, analytic and statistic reports. Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2021 to February 2022 (5 Months)

Duties and Responsibilities:

  • Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
  • Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
  • Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
  • Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
  • Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
  • Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
  • Regularly collaborated with department managers to prioritize tasks and drive company performance.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Employment Period:

January 1970 to February 2022 (625 Months)

Duties and Responsibilities:

Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns. Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs. Managed calendars, scheduled meetings, and presented reports to the CEO and VP. Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns. Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok. Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients. Regularly collaborated with department managers to prioritize tasks and drive company performance.

SALES ADVISOR 1

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2022 to February 2023 (6 Months)

Duties and Responsibilities:

  • Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. 
  • Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

SALES ADVISOR 1

Industry:

Employment Period:

January 1970 to Present

Duties and Responsibilities:

Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. - Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

CUSTOMER SERVICE ASSOCIATE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

  • Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
  • This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
  • Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

CUSTOMER SERVICE ASSOCIATE

Industry:

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity. This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength. Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Property / Real Estate

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

  • Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
  • Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
  • Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting. Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties. Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Construction / Building / Engineering

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

  • Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
  • Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
  • I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
  • Used QuickBooks to create and send invoices to clients.
  • Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted conand managed project coordination. Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs. I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread. Used QuickBooks to create and send invoices to clients. Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

Education History

Field of Study:

Marketing

Major:

Marketing

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping,

INTERMEDIATE ★★

    Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, GraphicsLegal ConsultingCustomer ServiceAdministrative SupportSEO

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: 1.1 GHz Dual-Core Intel Core i3
  • Operating System: MacOS X

All-inclusive Rate: USD $9.29/hr

Ma.

Candidate ID: 529768


ADVANCED

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...

INTERMEDIATE

    Business Management, Social Media Management, Paralegal, Outsourcing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.29 per hour or $USD 805.34 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK. 
  • She was exposed to the following tasks:
    • Executive Virtua Assistance
    • Accounting
    • Appointment Setting
    • Sales Lead Generation
    • Property Management
    • Amazon Product Research
    • Legal Assistance
    • Payroll
    • Calendar management
    • Graphic design
    • Customer Service
    • Social media management
    • Bookkeeping
    • Invoicing
    • Contract Management
    • Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
    • Admnistrative tasks
  • She is proficient in using tools such as: Adobe Express
    • Asana
    • Canva
    • CapCut
    • Calendly
    • Clickup
    • Eventbrite
    • Google Data Studio
    • Google Analytics
    • Google Trends
    • Last Pass
    • Lucid Chart
    • OneDrive
    • Panda Docs
    • Quickbooks
    • Shopify
    • Slack
    • Trello
    • Toggl
    • SuperHuman
    • Helium 10
    • HootSuite
    • Hubstaff
    • Loom
    • LinkedIn Navigator
    • Monday.com
    • MS Word/Excel
    • MyCase
    • Notion
    • WooCommerce
    • Xero
    • Zappier
    • Zoom
    • Flodesk
    • Call Log Tracking Metrics
    • Animaker
    • Chat GPT
    • Tube Buddy
  • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary

Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.

With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Admin Operations Assistant/Case Manager VA

Industry:

Law / Legal

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

  • Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
  • Sending/Booking calendar meetings and invites.
  • Creating/Implementing company policies.
  • Sending/presenting reports to the CEO.
  • Assigned in recruitment to create graphics and posters for the current campaign.
  • Sourced talents from LinkedIn, Indeed, and Online Jobs.
  • Created talent descriptions and duties for our next hire/candidate.
  • Provided bookkeeping services as well using Quickbooks and Panda Docs.
  • Reporting to the VP every week for the employees and team performance.
  • Managed and scheduled social media postings for FB, IG, and TikTok.
  • Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
  • Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
  • Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
  • Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
  • Created/Sent invoices to clients and follow-ups.

Executive Admin Assistant Content Creator VA

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to August 2021 (4 Months)

Duties and Responsibilities:

  • Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
  • Managed the team and had meeting with them to know the status of the work their doing.
  • Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
  • Product Research and product listings on Amazon.

Quality Assurance VA

Industry:

Construction / Building / Engineering

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

  • Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
  • Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
  • Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
  • Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
  • Sent reports to the CEO and account managers.

Operations Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to April 2020 (15 Months)

Duties and Responsibilities:

  • Explained and educated the breakdown of the client's finances and billings.
  • Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
  • Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

Admin Executive Assistant/Accounting/Bookkeeping Assistant

Industry:

Property / Real Estate

Employment Period:

July 2023 to April 2024 (9 Months)

Duties and Responsibilities:

  • Provided Admin and Accounting/Bookkeeping assistance to track income and expense. 
  • Created a new MS Excel major accounting sheet. 
  • Present accounting reports for my boss’ business and personal accounting. 
  • Reconciled reports using Xero. Reconciled reports using Xero. 
  • Add products to the Shopify store.
  • Performed monthly rate analysis for properties.
  • Sending/Booking calendar meetings and invites. 
  • Created operations manual for the processes.
  • Done market comparison research.
  • Helped on tracking current propery auctions.

Office Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Maintain and update records accurately and efficiently.
  • General administration including inbox management and drafting correspondence
  • Assist in compiling professional documents, presentations, reports, letters & documents.
  • Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
  • Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
  • Perform payroll processing and timesheet entry accurately and on time.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to April 2021 (10 Months)

Duties and Responsibilities:

  • Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
  • Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Employment Period:

January 1970 to April 2021 (615 Months)

Duties and Responsibilities:

Managed social media KPI monthly reports, keyword reports, analytic and statistic reports. Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2021 to February 2022 (5 Months)

Duties and Responsibilities:

  • Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
  • Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
  • Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
  • Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
  • Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
  • Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
  • Regularly collaborated with department managers to prioritize tasks and drive company performance.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Employment Period:

January 1970 to February 2022 (625 Months)

Duties and Responsibilities:

Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns. Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs. Managed calendars, scheduled meetings, and presented reports to the CEO and VP. Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns. Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok. Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients. Regularly collaborated with department managers to prioritize tasks and drive company performance.

SALES ADVISOR 1

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2022 to February 2023 (6 Months)

Duties and Responsibilities:

  • Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. 
  • Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

SALES ADVISOR 1

Industry:

Employment Period:

January 1970 to Present

Duties and Responsibilities:

Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. - Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

CUSTOMER SERVICE ASSOCIATE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

  • Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
  • This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
  • Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

CUSTOMER SERVICE ASSOCIATE

Industry:

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity. This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength. Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Property / Real Estate

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

  • Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
  • Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
  • Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting. Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties. Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Construction / Building / Engineering

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

  • Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
  • Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
  • I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
  • Used QuickBooks to create and send invoices to clients.
  • Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted conand managed project coordination. Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs. I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread. Used QuickBooks to create and send invoices to clients. Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

Education History

Field of Study:

Marketing

Major:

Marketing

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping,

INTERMEDIATE ★★

    Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, GraphicsLegal ConsultingCustomer ServiceAdministrative SupportSEO

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: 1.1 GHz Dual-Core Intel Core i3
  • Operating System: MacOS X

All-inclusive Rate: USD $8.79/hr

Michile

Candidate ID: 528578


ADVANCED

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
  • She was exposed to the following tasks:
    • Phone Support 
    • Accounting
    • Order Management
    • Invoicing
    • Purchasing
    • Data Entry
    • Amazon Seller Central Management 
    • Web Research
    • Product Research
    • Social Media Management
    • Photo Editing
    • Appointment Setting
    • B2B Lead Generation
    • Email and SMS  Management 
    • Administrative Tasks
  • She is proficient in using tools such as:
    • Oracle Netsuite System
    • Microsoft Dynamix AX
    • Amazon Seller Central
    • Monday.com
    • Hi-Pages
    • Houzz
    • QUICKBOOKS
    • XERO - 3 months 
    • Invoice2go
    • INVENTORY LAB
    • Microsoft Office Products
    • Google Docs
    • Discord
    • Slack
    • Canva
    • Keap Infusionsoft CRM
    • Shopify - 9 months
    • FB | IG | Linked In | Wordpress
  • She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

JOINERY SERVICES FAMILY BUSINESS - Australian Client

Industry:

Others

Employment Period:

January 2023 to October 2023 (9 Months)

Duties and Responsibilities:

  • Data Entry - updating of Lead Generation status on Monday.com
  • Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
  • Email and SMS Management - replying to customers messages via Email and responding via SMS
  • Lead Generation - Research on various topics.
  • Adding Products on Shopify
  • Creating Invoice via Invoice2go.com

SOCIAL MEDIA MANAGER

Industry:

Property / Real Estate

Employment Period:

January 2023 to September 2023 (8 Months)

Duties and Responsibilities:

  • Create Canva Designs
  • Social Media Management (FB Personal, FB Page, IG and Facebook Group)
  • Create and Send Email Broadcast to Clients

ADMINISTRATIVE/EXECUTIVE VA

Industry:

Retail / Merchandise

Employment Period:

June 2022 to January 2023 (7 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Inventory Management
  • Cash Flow Creation
  • Seller Central Management
  • Payroll Processing

PRODUCT RESEARCHER VA

Industry:

Retail / Merchandise

Employment Period:

January 2022 to June 2022 (5 Months)

Duties and Responsibilities:

  • Daily Product Sourcing of items to be soldin Amazon.
  • Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
  • Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
  • Data Entry
  • Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.

PURCHASING OFFICER

Industry:

Others

Employment Period:

August 2018 to February 2020 (18 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Online buying of Purchase Requests
  • Purchase order creation using Microsoft Dynamics AX System.
  • Monitoring of all the purchased items from the supplier (status or each ordered items)
  • Coordinates with Contractors and Suppliers about the Company's incoming Project
  • Process Supplier and Contractor Payment.
  • Supervise
  • Project implementation.
  • Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)

PURCHASING STAFF

Industry:

Property / Real Estate

Employment Period:

May 2016 to July 2018 (26 Months)

Duties and Responsibilities:

  • Data Entry
  • Process Purchase Orders using Oracle Netsuite System
  • Evaluates Suppliers and Contractors Pre-Qualification Requirements.
  • Receiving of Suppliers Concerns (Via Telephone & Email Communication)
  • Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
  • Preparing Supplier invoices for endorsement to the accounting department for payments.
  • Handles Pre-Bidding Conference and Technical Alignment.

ADMINISTRATIVE PROPERTY SPECIALIST

Industry:

Property / Real Estate

Employment Period:

May 2015 to May 2016 (12 Months)

Duties and Responsibilities:

  • Receiving of inquiries from clients and investors and assisting them in their concerns.
  • Sales and Marketing
  • Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
  • Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
  • Saturation, Telemarketing and Manning.
  • Appointment Setting
  • Processing of Documents and Payments of Clients.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to April 2015 (6 Months)

Duties and Responsibilities:

  • Receiving customer complaints and responding to customer inquiries.
  • Processing of Customer Orders.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Ensuring customer satisfaction.

ADMINISTRATIVE ACCOUNTING STAFF

Industry:

Others

Employment Period:

April 2014 to October 2014 (6 Months)

Duties and Responsibilities:

  • Assist members inquiry and updates members contribution and loanable amount.
  • Updates Journal entries and posting to the ledger.
  • Processing, Preparation and Releasing of cheque.
  • Prepares financial reports.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type:
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Michile

Candidate ID: 528578


ADVANCED

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
  • She was exposed to the following tasks:
    • Phone Support 
    • Accounting
    • Order Management
    • Invoicing
    • Purchasing
    • Data Entry
    • Amazon Seller Central Management 
    • Web Research
    • Product Research
    • Social Media Management
    • Photo Editing
    • Appointment Setting
    • B2B Lead Generation
    • Email and SMS  Management 
    • Administrative Tasks
  • She is proficient in using tools such as:
    • Oracle Netsuite System
    • Microsoft Dynamix AX
    • Amazon Seller Central
    • Monday.com
    • Hi-Pages
    • Houzz
    • QUICKBOOKS
    • XERO - 3 months 
    • Invoice2go
    • INVENTORY LAB
    • Microsoft Office Products
    • Google Docs
    • Discord
    • Slack
    • Canva
    • Keap Infusionsoft CRM
    • Shopify - 9 months
    • FB | IG | Linked In | Wordpress
  • She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

JOINERY SERVICES FAMILY BUSINESS - Australian Client

Industry:

Others

Employment Period:

January 2023 to October 2023 (9 Months)

Duties and Responsibilities:

  • Data Entry - updating of Lead Generation status on Monday.com
  • Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
  • Email and SMS Management - replying to customers messages via Email and responding via SMS
  • Lead Generation - Research on various topics.
  • Adding Products on Shopify
  • Creating Invoice via Invoice2go.com

SOCIAL MEDIA MANAGER

Industry:

Property / Real Estate

Employment Period:

January 2023 to September 2023 (8 Months)

Duties and Responsibilities:

  • Create Canva Designs
  • Social Media Management (FB Personal, FB Page, IG and Facebook Group)
  • Create and Send Email Broadcast to Clients

ADMINISTRATIVE/EXECUTIVE VA

Industry:

Retail / Merchandise

Employment Period:

June 2022 to January 2023 (7 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Inventory Management
  • Cash Flow Creation
  • Seller Central Management
  • Payroll Processing

PRODUCT RESEARCHER VA

Industry:

Retail / Merchandise

Employment Period:

January 2022 to June 2022 (5 Months)

Duties and Responsibilities:

  • Daily Product Sourcing of items to be soldin Amazon.
  • Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
  • Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
  • Data Entry
  • Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.

PURCHASING OFFICER

Industry:

Others

Employment Period:

August 2018 to February 2020 (18 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Online buying of Purchase Requests
  • Purchase order creation using Microsoft Dynamics AX System.
  • Monitoring of all the purchased items from the supplier (status or each ordered items)
  • Coordinates with Contractors and Suppliers about the Company's incoming Project
  • Process Supplier and Contractor Payment.
  • Supervise
  • Project implementation.
  • Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)

PURCHASING STAFF

Industry:

Property / Real Estate

Employment Period:

May 2016 to July 2018 (26 Months)

Duties and Responsibilities:

  • Data Entry
  • Process Purchase Orders using Oracle Netsuite System
  • Evaluates Suppliers and Contractors Pre-Qualification Requirements.
  • Receiving of Suppliers Concerns (Via Telephone & Email Communication)
  • Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
  • Preparing Supplier invoices for endorsement to the accounting department for payments.
  • Handles Pre-Bidding Conference and Technical Alignment.

ADMINISTRATIVE PROPERTY SPECIALIST

Industry:

Property / Real Estate

Employment Period:

May 2015 to May 2016 (12 Months)

Duties and Responsibilities:

  • Receiving of inquiries from clients and investors and assisting them in their concerns.
  • Sales and Marketing
  • Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
  • Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
  • Saturation, Telemarketing and Manning.
  • Appointment Setting
  • Processing of Documents and Payments of Clients.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to April 2015 (6 Months)

Duties and Responsibilities:

  • Receiving customer complaints and responding to customer inquiries.
  • Processing of Customer Orders.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Ensuring customer satisfaction.

ADMINISTRATIVE ACCOUNTING STAFF

Industry:

Others

Employment Period:

April 2014 to October 2014 (6 Months)

Duties and Responsibilities:

  • Assist members inquiry and updates members contribution and loanable amount.
  • Updates Journal entries and posting to the ledger.
  • Processing, Preparation and Releasing of cheque.
  • Prepares financial reports.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type:
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Charity

Candidate ID: 527041


ADVANCED

    Salesforce CRM, Google Apps, Microsoft Office...

INTERMEDIATE

    Administrative Support, Administrative Skills, Sales, Insurance Consulting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
  • She was exposed to the following tasks: 
    • Sales 
    • Phone Support
    • Email Handling
    • Calendar management 
    • ESL Teaching
    • Payroll
    • Customer Service
    • Client Relations
    • Administrative tasks 
  • As a Financial advisor, her tasks are:
    • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
    • Conducts Financial Needs Analysis for interested clients and companies.
    • Handles and maintain clients and companies
      policies while in force.
  • She is proficient in using tools such as Salesforce, Google apps and MS tools.
  • She can start ASAP and open to any full-time or part-time roles.

Predictive Index Profile - Guardian

Strongest Behaviors

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Medical Representative

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

June 1997 to December 1998 (18 Months)

Duties and Responsibilities:

  • Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
  • Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
  • Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
  • Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
  • Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.

Corporate Nurse

Industry:

Government / Defence

Employment Period:

October 2001 to December 2014 (158 Months)

Duties and Responsibilities:

  • Maintains employees health records and assists Company Physician in assessment and health management of the employees.
  • Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
  • Conducts health seminars to employees and customers.
  • Home visits injured and sick employees.
  • In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
  • Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.

Staff Nurse

Industry:

Government / Defence

Employment Period:

November 1999 to September 2001 (22 Months)

Duties and Responsibilities:

  • Provides high quality nursing care to the patient while following hospital and health protocols.
  • Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
  • Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
  • Assist during doctor's calls and patient's rounds.
  • Performs any other tasks assigned by the doctors and other superiors.
  • Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.

ESL TUTOR/TEACHER

Industry:

Education

Employment Period:

April 2020 to December 2021 (20 Months)

Duties and Responsibilities:

  • ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
  • Prepare classroom and course materials as assigned in the software provided by the company.
  • Grade students' assessments
  • Create individualized plans for students with special requirements (e.g. learning disabilities).
  • Research new teaching methods for teaching English as a second language.
  • Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
  • Follow national protocols, taboo and other social and political awareness of the country,

Public Information Facilitator

Industry:

Government / Defence

Employment Period:

January 2015 to December 2016 (23 Months)

Duties and Responsibilities:

  • Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
  • Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
  • Acts as Public Relations Officer to other cooperatives all throughout the country.
  • Makes and announces power interruption report to radio station and cable networks.
  • Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.

Executive Assistant

Industry:

Others

Employment Period:

October 2016 to October 2023 (84 Months)

Duties and Responsibilities:

  • Assist and handles all admin tasks and simple bookkeeping of the company.
  • Manages his business emails, social media account of the company for queries.
  • interacts with customers in owner's behalf and attends meeting and seminars.
  • organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
  • In charge and updates employee's welfare like health and accident insurances.
  • Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,

Licensed Financial Advisor

Industry:

Insurance

Employment Period:

March 2019 to October 2023 (55 Months)

Duties and Responsibilities:

  • offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
  • conducts Financial Needs Analysis for interested clients and companies.
  • handles and maintain clients and companies policies while in force.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 1996

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRMGoogle AppsMicrosoft Office

INTERMEDIATE ★★

    Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MACBOOK PRO 2020 M1
  • Processor: 0
  • Operating System: MacOS X

All-inclusive Rate: USD $6.77/hr

Charity

Candidate ID: 527041


ADVANCED

    Salesforce CRM, Google Apps, Microsoft Office...

INTERMEDIATE

    Administrative Support, Administrative Skills, Sales, Insurance Consulting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
  • She was exposed to the following tasks: 
    • Sales 
    • Phone Support
    • Email Handling
    • Calendar management 
    • ESL Teaching
    • Payroll
    • Customer Service
    • Client Relations
    • Administrative tasks 
  • As a Financial advisor, her tasks are:
    • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
    • Conducts Financial Needs Analysis for interested clients and companies.
    • Handles and maintain clients and companies
      policies while in force.
  • She is proficient in using tools such as Salesforce, Google apps and MS tools.
  • She can start ASAP and open to any full-time or part-time roles.

Predictive Index Profile - Guardian

Strongest Behaviors

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Medical Representative

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

June 1997 to December 1998 (18 Months)

Duties and Responsibilities:

  • Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
  • Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
  • Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
  • Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
  • Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.

Corporate Nurse

Industry:

Government / Defence

Employment Period:

October 2001 to December 2014 (158 Months)

Duties and Responsibilities:

  • Maintains employees health records and assists Company Physician in assessment and health management of the employees.
  • Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
  • Conducts health seminars to employees and customers.
  • Home visits injured and sick employees.
  • In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
  • Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.

Staff Nurse

Industry:

Government / Defence

Employment Period:

November 1999 to September 2001 (22 Months)

Duties and Responsibilities:

  • Provides high quality nursing care to the patient while following hospital and health protocols.
  • Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
  • Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
  • Assist during doctor's calls and patient's rounds.
  • Performs any other tasks assigned by the doctors and other superiors.
  • Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.

ESL TUTOR/TEACHER

Industry:

Education

Employment Period:

April 2020 to December 2021 (20 Months)

Duties and Responsibilities:

  • ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
  • Prepare classroom and course materials as assigned in the software provided by the company.
  • Grade students' assessments
  • Create individualized plans for students with special requirements (e.g. learning disabilities).
  • Research new teaching methods for teaching English as a second language.
  • Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
  • Follow national protocols, taboo and other social and political awareness of the country,

Public Information Facilitator

Industry:

Government / Defence

Employment Period:

January 2015 to December 2016 (23 Months)

Duties and Responsibilities:

  • Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
  • Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
  • Acts as Public Relations Officer to other cooperatives all throughout the country.
  • Makes and announces power interruption report to radio station and cable networks.
  • Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.

Executive Assistant

Industry:

Others

Employment Period:

October 2016 to October 2023 (84 Months)

Duties and Responsibilities:

  • Assist and handles all admin tasks and simple bookkeeping of the company.
  • Manages his business emails, social media account of the company for queries.
  • interacts with customers in owner's behalf and attends meeting and seminars.
  • organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
  • In charge and updates employee's welfare like health and accident insurances.
  • Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,

Licensed Financial Advisor

Industry:

Insurance

Employment Period:

March 2019 to October 2023 (55 Months)

Duties and Responsibilities:

  • offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
  • conducts Financial Needs Analysis for interested clients and companies.
  • handles and maintain clients and companies policies while in force.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 1996

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRMGoogle AppsMicrosoft Office

INTERMEDIATE ★★

    Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MACBOOK PRO 2020 M1
  • Processor: 0
  • Operating System: MacOS X

All-inclusive Rate: USD $7.78/hr

MARJORIE

Candidate ID: 526498


ADVANCED

    Xero, Microsoft Office, Google Apps...

INTERMEDIATE

    Human Resource Management, Recruiting, Administrative Support, Payroll Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
  • She was exposed to the following tasks:
    • Timekeeping
    • Payroll
    • End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
    • Administrative tasks
  • She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
  • She is Xero certified.
  • She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Predictive Index profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary 

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

HR Staff

Industry:

Healthcare / Medical

Employment Period:

November 2017 to July 2018 (8 Months)

Duties and Responsibilities:

  • To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
  • To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
  • To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
  • To request office supplies and other materials needed by the Personnel Department.
  • To update 201 files of the employees.
  • To prepare the monthly daily time record (DTR) of employees.  
  • To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
  • To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
  • To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
  • To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
  • To perform other duties as may be required by the management. 

HR Officer Timekeeping AND Payroll

Industry:

Others

Employment Period:

December 2020 to June 2023 (30 Months)

Duties and Responsibilities:

  • Verifies attendance, hours worked & pay adjustment of the employees within cut-off
  • Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
  • Submits employee movements for pay adjustment
  • Process Payroll Summary Report every month for locals & foreign employees
  • Process Daily, Weekly, and Monthly Payroll Report
  • Collects all the Department Schedules
  • Collect daily the raw data of their actual logs for monthly report
  • Process Monitoring Reports (Leave, tardiness etc.)
  • Send memo for tardiness and other related attendance violation
  • Maintain the employee 201 files & Employee database in the system
  • Assist in administering payroll processing of all employees
  • Performs other tasks as assigned by your superior from time to time.

HR – Timekeeper

Industry:

Others

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
  • A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
  • A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
  • A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
  • A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
  • A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
  • A timekeeper plays a role in the implementation of new employee orientation programs.

HR – Timekeeper

Industry:

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • Processes weekly timekeeping.
  • Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
  • Processes Semi weekly timekeeping.
  • Sends reports (payroll instructions, dataload adjustment and leave balance).
  • Sends OT report after every cut off (weekly & semis).
  • Generates monthly manhours.
  • Sends Perfect attendance report quarterly and annually.
  • Sends Cola report quarterly and annually to NGA.
  • Generates tardiness memo every month for 6 times late.
  • Performs other tasks as assigned by your superior from time to time.

Education History

Field of Study:

Human Resource Management

Major:

HRDM

Graduation Date:

January 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    XeroMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

MARJORIE

Candidate ID: 526498


ADVANCED

    Xero, Microsoft Office, Google Apps...

INTERMEDIATE

    Human Resource Management, Recruiting, Administrative Support, Payroll Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
  • She was exposed to the following tasks:
    • Timekeeping
    • Payroll
    • End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
    • Administrative tasks
  • She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
  • She is Xero certified.
  • She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Predictive Index profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary 

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

HR Staff

Industry:

Healthcare / Medical

Employment Period:

November 2017 to July 2018 (8 Months)

Duties and Responsibilities:

  • To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
  • To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
  • To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
  • To request office supplies and other materials needed by the Personnel Department.
  • To update 201 files of the employees.
  • To prepare the monthly daily time record (DTR) of employees.  
  • To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
  • To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
  • To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
  • To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
  • To perform other duties as may be required by the management. 

HR Officer Timekeeping AND Payroll

Industry:

Others

Employment Period:

December 2020 to June 2023 (30 Months)

Duties and Responsibilities:

  • Verifies attendance, hours worked & pay adjustment of the employees within cut-off
  • Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
  • Submits employee movements for pay adjustment
  • Process Payroll Summary Report every month for locals & foreign employees
  • Process Daily, Weekly, and Monthly Payroll Report
  • Collects all the Department Schedules
  • Collect daily the raw data of their actual logs for monthly report
  • Process Monitoring Reports (Leave, tardiness etc.)
  • Send memo for tardiness and other related attendance violation
  • Maintain the employee 201 files & Employee database in the system
  • Assist in administering payroll processing of all employees
  • Performs other tasks as assigned by your superior from time to time.

HR – Timekeeper

Industry:

Others

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
  • A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
  • A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
  • A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
  • A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
  • A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
  • A timekeeper plays a role in the implementation of new employee orientation programs.

HR – Timekeeper

Industry:

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • Processes weekly timekeeping.
  • Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
  • Processes Semi weekly timekeeping.
  • Sends reports (payroll instructions, dataload adjustment and leave balance).
  • Sends OT report after every cut off (weekly & semis).
  • Generates monthly manhours.
  • Sends Perfect attendance report quarterly and annually.
  • Sends Cola report quarterly and annually to NGA.
  • Generates tardiness memo every month for 6 times late.
  • Performs other tasks as assigned by your superior from time to time.

Education History

Field of Study:

Human Resource Management

Major:

HRDM

Graduation Date:

January 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    XeroMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Judith

Candidate ID: 506252


ADVANCED

    Data Encoding, Data Entry, Customer Service, Online Teaching...

INTERMEDIATE

    Accounts Receivable Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.18 per hour or $USD 709.19 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Judith is a Computer Science graduate and has 20+ years of experience. Her career started when she was employed in a hotel resort as a Front Office cum Cashier and was promoted to Accounting-in-charge. She also joined an insurance company as a Data Encoder for 4 years. Since 2014, she has been an ESL online teacher to Chinese adult students on a flexible schedule. Simultaneously, she got hired in a BPO as a Customer Service Representative assigned to an education campaign.
  • Over the years, she became well-versed in performing the following:
    • Online teaching
    • Accounts receivable
    • People management
    • Encoding patient information
    • Proctoring and monitoring student's exam
    • Customer support via phone
    • Student technical assistance
  • As a Data Encoder, she
    • Accurately input and update data into the company database;
    • Conduct regular data quality checks to ensure accuracy and completeness; and
    • Collaborate with team members to streamline.
  • She is adept with Slack, Zoho, Twilio, Zoom, GoTo Meeting, Canva, Microsoft Office Apps (Word, Excel, Teams, Outlook), and Google Spreadsheets.
  • She can start immediately.
  • She is amenable to a morning or mid-shift, part-time or full-time position.
Predictive Index Behavioral Profile - Captain

Strongest Behaviors
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.
Behavioral Summary

Judith is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.


Employment History

Administrative Staff

Industry:

Hotel / Hospitality

Employment Period:

March 1999 to December 2007 (104 Months)

Duties and Responsibilities:

Front Office Management:
  • Greet and assist visitors with a professional and friendly demeanor.
  • Answer and direct phone calls to appropriate personnel. Manage incoming and outgoing mail and packages.
Accounting Clerk:
  • Assist with basic accounting tasks, including invoicing and reconciling financial records.
  • Collaborate with the finance team to ensure accurate and timely financial reporting.
  • Maintain organized and up-to-date financial records

Property Administrator

Industry:

Property / Real Estate

Employment Period:

October 2014 to May 2020 (67 Months)

Duties and Responsibilities:

  • Assisted in preparing property-related documentation, ensuring accuracy and compliance.
  • Managed property inspections and reports, implementing cost-effective maintenance solutions.
  • Supported property management activities, including lease administration and tenant communications.
  • Coordinated property maintenance requests and liaised effectively with vendors.
  • Performed data entry tasks to maintain accurate and up-to-date property records.

Data Encoder

Industry:

Insurance

Employment Period:

January 2010 to November 2014 (58 Months)

Duties and Responsibilities:

  • Accurately input and update data into the company database.
  • Conduct regular data quality checks to ensure accuracy and completeness.
  • Collaborate with team members to streamline data entry processes

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to May 2024 (50 Months)

Duties and Responsibilities:

  • Administered exams, ensuring strict adherence to established guidelines and 
  • security protocols.
  • Maintained a secure testing environment, vigilantly monitoring for irregularities and 
  • promptly addressing any issues to uphold exam integrity.
  • Accurately enter and update information in the company database.
  • Maintain and manage records, ensuring all data is current and accurate.
  • Acted as a Subject Matter Expert, providing specialized knowledge and guidance to 
  • support the team.
  • Communicated effectively with examinees, offering necessary instructions and 
  • support to maintain a positive testing experience.
  • Collaborated with team members to ensure smooth and efficient exam 
  • administration
  • Ensure data privacy and security protocols are followed at all times.

ESL Teacher

Industry:

Education

Employment Period:

January 2014 to May 2024 (124 Months)

Duties and Responsibilities:

  • Provided proactive support to students, fostering a positive and inclusive learning environment.
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Leveraged technology to enhance online teaching methods and communication with students.
  • Monitored student progress and offered constructive feedback to support their learning journey.
  • Engaged in professional development opportunities to stay updated on best practices in online teaching.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Science

Graduation Date:

March 23, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Encoding, Data Entry, Customer Service, Online Teaching,

INTERMEDIATE ★★

    Accounts Receivable Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15546695037
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Judith

Candidate ID: 506252


ADVANCED

    Data Encoding, Data Entry, Customer Service, Online Teaching...

INTERMEDIATE

    Accounts Receivable Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.18 per hour or $USD 709.19 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Judith is a Computer Science graduate and has 20+ years of experience. Her career started when she was employed in a hotel resort as a Front Office cum Cashier and was promoted to Accounting-in-charge. She also joined an insurance company as a Data Encoder for 4 years. Since 2014, she has been an ESL online teacher to Chinese adult students on a flexible schedule. Simultaneously, she got hired in a BPO as a Customer Service Representative assigned to an education campaign.
  • Over the years, she became well-versed in performing the following:
    • Online teaching
    • Accounts receivable
    • People management
    • Encoding patient information
    • Proctoring and monitoring student's exam
    • Customer support via phone
    • Student technical assistance
  • As a Data Encoder, she
    • Accurately input and update data into the company database;
    • Conduct regular data quality checks to ensure accuracy and completeness; and
    • Collaborate with team members to streamline.
  • She is adept with Slack, Zoho, Twilio, Zoom, GoTo Meeting, Canva, Microsoft Office Apps (Word, Excel, Teams, Outlook), and Google Spreadsheets.
  • She can start immediately.
  • She is amenable to a morning or mid-shift, part-time or full-time position.
Predictive Index Behavioral Profile - Captain

Strongest Behaviors
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.
Behavioral Summary

Judith is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.


Employment History

Administrative Staff

Industry:

Hotel / Hospitality

Employment Period:

March 1999 to December 2007 (104 Months)

Duties and Responsibilities:

Front Office Management:
  • Greet and assist visitors with a professional and friendly demeanor.
  • Answer and direct phone calls to appropriate personnel. Manage incoming and outgoing mail and packages.
Accounting Clerk:
  • Assist with basic accounting tasks, including invoicing and reconciling financial records.
  • Collaborate with the finance team to ensure accurate and timely financial reporting.
  • Maintain organized and up-to-date financial records

Property Administrator

Industry:

Property / Real Estate

Employment Period:

October 2014 to May 2020 (67 Months)

Duties and Responsibilities:

  • Assisted in preparing property-related documentation, ensuring accuracy and compliance.
  • Managed property inspections and reports, implementing cost-effective maintenance solutions.
  • Supported property management activities, including lease administration and tenant communications.
  • Coordinated property maintenance requests and liaised effectively with vendors.
  • Performed data entry tasks to maintain accurate and up-to-date property records.

Data Encoder

Industry:

Insurance

Employment Period:

January 2010 to November 2014 (58 Months)

Duties and Responsibilities:

  • Accurately input and update data into the company database.
  • Conduct regular data quality checks to ensure accuracy and completeness.
  • Collaborate with team members to streamline data entry processes

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to May 2024 (50 Months)

Duties and Responsibilities:

  • Administered exams, ensuring strict adherence to established guidelines and 
  • security protocols.
  • Maintained a secure testing environment, vigilantly monitoring for irregularities and 
  • promptly addressing any issues to uphold exam integrity.
  • Accurately enter and update information in the company database.
  • Maintain and manage records, ensuring all data is current and accurate.
  • Acted as a Subject Matter Expert, providing specialized knowledge and guidance to 
  • support the team.
  • Communicated effectively with examinees, offering necessary instructions and 
  • support to maintain a positive testing experience.
  • Collaborated with team members to ensure smooth and efficient exam 
  • administration
  • Ensure data privacy and security protocols are followed at all times.

ESL Teacher

Industry:

Education

Employment Period:

January 2014 to May 2024 (124 Months)

Duties and Responsibilities:

  • Provided proactive support to students, fostering a positive and inclusive learning environment.
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Leveraged technology to enhance online teaching methods and communication with students.
  • Monitored student progress and offered constructive feedback to support their learning journey.
  • Engaged in professional development opportunities to stay updated on best practices in online teaching.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Science

Graduation Date:

March 23, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Encoding, Data Entry, Customer Service, Online Teaching,

INTERMEDIATE ★★

    Accounts Receivable Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15546695037
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Luzel

Candidate ID: 501241


ADVANCED

    Salesforce CRM, Microsoft Office, Zendesk, Sprout Social...

INTERMEDIATE

    Back-office, Administrative Support, Phone Support, Mobile Phone Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Zel has been working for almost 4 years in the Healthcare, Security Services, Property Management/Real-estate, software, and information technology business, and Business Process Outsourcing handling telecommunications accounts. She handled and performed roles such as Account Executive, Back-Office Specialist, Technical Support, Virtual Assistant - Cold Caller, Procurement Sourcing Specialist, and Social Media Manager. She handled US, UK, US, Spanish, and Jewish Clients. Also, she has been working as a Virtual Assistant for 3 years.
  • She was exposed to the following tasks:
    • Phone Support - Inbound and Outbound
    • Email Handling
    • Client Management
    • Calendar management
    • Data entry
    • Retention
    • Billing and collections
    • Customer Service 
    • Technical Support
    • Sales and Marketing
    • Administrative tasks
  • She is proficient in using CRMs, Salesforce, MS Office, Sprout, Ringcentral, Aircall, Telegram, DocuSign, Whatsapp, Zoho, Whatsapp, Trello, and MS Dynamics
  • She loves cooking, singing, and traveling. 
  • She can start ASAP, is amendable working any shifts, and open is to any full-time or part-time role. 
Predictive Index Profile - Venturer

Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
Behavioral Summary

LUZEL is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

LUZEL is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.


Employment History

TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2021 to July 2022 (9 Months)

Duties and Responsibilities:

  • Managed call flow and responded to technical support needs of AT&T customers.
  • Troubleshot and made adjustments to correct potential phone problems. Train new employees and explain protocols clearly and efficiently.
  • Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift and customer satisfaction.

VA COLD CALLER|

Industry:

Property / Real Estate

Employment Period:

May 2021 to January 2023 (20 Months)

Duties and Responsibilities:

  • Make outbound calls to prospective clients
  • Identify potential sales opportunities, generate leads, maintain a database of leads.
  • Provide excellent customer service to all clients
  • Managing CRM and do warm transfer.

ACCOUNT EXECUTIVE

Industry:

Insurance

Employment Period:

January 2018 to December 2019 (23 Months)

Duties and Responsibilities:

  • Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
  • Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
  • Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.

BACK OFFICE SPECIALIST

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2018 to January 2019 (12 Months)

Duties and Responsibilities:

  • Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
  • Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
  • Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.

VA COLD CALLER|

Industry:

Insurance

Employment Period:

March 2021 to May 2022 (14 Months)

Duties and Responsibilities:

  • Make outbound calls to prospective clients, identify potential sales opportunities, generate leads, maintain a database of leads.
  • Provide excellent customer service to all clients and managing CRM.
  • Do warm transfer.

VA PROCUREMENT SOURCING SPECIALIST

Industry:

Healthcare / Medical

Employment Period:

February 2022 to November 2022 (9 Months)

Duties and Responsibilities:

  • Receive and interview vendor representatives, negotiate prices, service, quality, or other issues
  • Establish and study new sources of supply, give recommendations on vendor acceptance
  • Modify design and standardize products, parts, or material, obtain quotes and negotiate with vendors
  • Source items with vendors, follow and expedite delivery.

VA CCTV BACK-UP OPERATOR|

Industry:

Others

Employment Period:

March 2023 to June 2023 (3 Months)

Duties and Responsibilities:

  • Operate all CCTV cameras and detect any activity non- compliance with the company’s policies and standards.
  • Keen to identify any suspicious behavior, risk, theft, and anomaly.
  • Ensure data monitoring, recording, and reporting for investigation, escalation, and resolution
  • Follow the standard communication protocol in reporting an incident

SOCIAL MEDIA MANAGER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2022 to June 2023 (14 Months)

Duties and Responsibilities:

  • Develop and execute social media strategies that align with the company's objectives Manage social media platforms (Facebook, Instagram, etc.)
  • Create artworks and engaging posts across social media platforms that will strengthen brand identity and impact of TSC’s clients to the digital space.
  • Monitor social media performance metrics and provide reports on a regular basis.
  • Stay up-to-date with the latest social media trends and tools.

Education History

Field of Study:

Law

Major:

Law

Graduation Date:

January 1, 2023

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, Microsoft Office, Zendesk, Sprout Social, RingCentral, Zoho, Hubspot CRM, Trello, Microsoft Dynamics, Google Apps,

INTERMEDIATE ★★

    Back-office, Administrative Support, Phone Support, Mobile Phone Support, Chat Support, Technical Support, BillingCollectionsSocial Media ManagementSocial Media MarketingCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Luzel

Candidate ID: 501241


ADVANCED

    Salesforce CRM, Microsoft Office, Zendesk, Sprout Social...

INTERMEDIATE

    Back-office, Administrative Support, Phone Support, Mobile Phone Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Zel has been working for almost 4 years in the Healthcare, Security Services, Property Management/Real-estate, software, and information technology business, and Business Process Outsourcing handling telecommunications accounts. She handled and performed roles such as Account Executive, Back-Office Specialist, Technical Support, Virtual Assistant - Cold Caller, Procurement Sourcing Specialist, and Social Media Manager. She handled US, UK, US, Spanish, and Jewish Clients. Also, she has been working as a Virtual Assistant for 3 years.
  • She was exposed to the following tasks:
    • Phone Support - Inbound and Outbound
    • Email Handling
    • Client Management
    • Calendar management
    • Data entry
    • Retention
    • Billing and collections
    • Customer Service 
    • Technical Support
    • Sales and Marketing
    • Administrative tasks
  • She is proficient in using CRMs, Salesforce, MS Office, Sprout, Ringcentral, Aircall, Telegram, DocuSign, Whatsapp, Zoho, Whatsapp, Trello, and MS Dynamics
  • She loves cooking, singing, and traveling. 
  • She can start ASAP, is amendable working any shifts, and open is to any full-time or part-time role. 
Predictive Index Profile - Venturer

Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
Behavioral Summary

LUZEL is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

LUZEL is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.


Employment History

TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2021 to July 2022 (9 Months)

Duties and Responsibilities:

  • Managed call flow and responded to technical support needs of AT&T customers.
  • Troubleshot and made adjustments to correct potential phone problems. Train new employees and explain protocols clearly and efficiently.
  • Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift and customer satisfaction.

VA COLD CALLER|

Industry:

Property / Real Estate

Employment Period:

May 2021 to January 2023 (20 Months)

Duties and Responsibilities:

  • Make outbound calls to prospective clients
  • Identify potential sales opportunities, generate leads, maintain a database of leads.
  • Provide excellent customer service to all clients
  • Managing CRM and do warm transfer.

ACCOUNT EXECUTIVE

Industry:

Insurance

Employment Period:

January 2018 to December 2019 (23 Months)

Duties and Responsibilities:

  • Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
  • Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
  • Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.

BACK OFFICE SPECIALIST

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2018 to January 2019 (12 Months)

Duties and Responsibilities:

  • Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
  • Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
  • Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.

VA COLD CALLER|

Industry:

Insurance

Employment Period:

March 2021 to May 2022 (14 Months)

Duties and Responsibilities:

  • Make outbound calls to prospective clients, identify potential sales opportunities, generate leads, maintain a database of leads.
  • Provide excellent customer service to all clients and managing CRM.
  • Do warm transfer.

VA PROCUREMENT SOURCING SPECIALIST

Industry:

Healthcare / Medical

Employment Period:

February 2022 to November 2022 (9 Months)

Duties and Responsibilities:

  • Receive and interview vendor representatives, negotiate prices, service, quality, or other issues
  • Establish and study new sources of supply, give recommendations on vendor acceptance
  • Modify design and standardize products, parts, or material, obtain quotes and negotiate with vendors
  • Source items with vendors, follow and expedite delivery.

VA CCTV BACK-UP OPERATOR|

Industry:

Others

Employment Period:

March 2023 to June 2023 (3 Months)

Duties and Responsibilities:

  • Operate all CCTV cameras and detect any activity non- compliance with the company’s policies and standards.
  • Keen to identify any suspicious behavior, risk, theft, and anomaly.
  • Ensure data monitoring, recording, and reporting for investigation, escalation, and resolution
  • Follow the standard communication protocol in reporting an incident

SOCIAL MEDIA MANAGER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2022 to June 2023 (14 Months)

Duties and Responsibilities:

  • Develop and execute social media strategies that align with the company's objectives Manage social media platforms (Facebook, Instagram, etc.)
  • Create artworks and engaging posts across social media platforms that will strengthen brand identity and impact of TSC’s clients to the digital space.
  • Monitor social media performance metrics and provide reports on a regular basis.
  • Stay up-to-date with the latest social media trends and tools.

Education History

Field of Study:

Law

Major:

Law

Graduation Date:

January 1, 2023

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, Microsoft Office, Zendesk, Sprout Social, RingCentral, Zoho, Hubspot CRM, Trello, Microsoft Dynamics, Google Apps,

INTERMEDIATE ★★

    Back-office, Administrative Support, Phone Support, Mobile Phone Support, Chat Support, Technical Support, BillingCollectionsSocial Media ManagementSocial Media MarketingCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.49/hr

Katherine

Candidate ID: 500589


ADVANCED

    QuickBooks, Microsoft Office...

INTERMEDIATE

    Accounting, Accounting Reconciliation, General Accounting, Accounts Payable Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.28 per hour or $USD 630.52 per month

Full Time: $USD 8.49 per hour or $USD 1470.83 per month

Remote Staff Recruiter Comments

  • Kath has a bachelor's degree in Accountancy. She has been working for almost 7 years in the amusement and telecommunications industries where she handled and performed roles such as Accounting Assistant - Accounts Payable Section and Accounts Receivable Accountant.
  • As part of her upskilling, she attended a Virtual assistant training for  Bookkeeping with QuickBooks Online Certification last April 2023.
  • She has a background in the following accounting administrative tasks:
    • Accounts Payable and Accounts Receivable Management.
    • Phone Support - Call suppliers, contractors, clients, and customers.
    • Account Reconciliation
    • Invoicing
    • Billing and Collections
    • Processing payments 
    • Prepare cash disbursements
    • Auditing
    • Preparation of reports
  • She is proficient in using QuickBooks online and desktop and MS Office.
  • She is QuickBooks certified.
  • She can start in after 3 weeks, amendable working any shifts, and open for any full-time or part-time role.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

KATHERINE is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in KATHERINE, who takes responsibilities very seriously.

With experience and/or training, KATHERINE will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and KATHERINE is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Accounts Receivable Accountant

Industry:

Telecommunication

Employment Period:

September 2022 to June 2023 (9 Months)

Duties and Responsibilities:

  • Prepare and send invoices to clients
  • Contact clients as needed to ensure payment of outstanding invoices
  • Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data
  • Maintain precise records of all incoming payments
  • Process accounts and incoming payments in compliance with financial policies and procedures
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
  • Audit all receipts on a determined schedule to ensure accuracy in accounting
  • Prepares and posing of accruals and reversals in to the system.
  • Prepares and ensures Cash advances are liquidated timely.
  • Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances
  • Generate and deliver reports including AR Aging to different departments monthly or as needed
  • Generate reports detailing accounts receivable status directly to the President and all other involved departments.

Accounting Assistant - Accounts Payable Section

Industry:

Others

Employment Period:

April 2016 to September 2022 (76 Months)

Duties and Responsibilities:

  • Review, verify, and validate attachments especially the receipts on petty cash/reimbursement if accurate.
  • Prepares cash disbursement specifically Petty cash fund, reimbursements and cash advance.
  • Process request for payment for PO and non-PO transactions.
  • Checking Purchase orders VS invoices accurately prior to payment.
  • Ensures all invoices will be processed on time.
  • Prepares payment for monthly fixed rentals.
  • Prepares reconciliation of account with suppliers.
  • Assist with other accounts payable and help with month end responsibilities.
  • Ensures all payments are in timely manner.

Billing clerk

Industry:

Telecommunication

Employment Period:

August 2023 to December 2023 (4 Months)

Duties and Responsibilities:

Accounts Payable Accounts receivable Customer service billing account Purchasing

Revenue specialist

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

January 2024 to January 2025 (11 Months)

Duties and Responsibilities:

Mainly accounts receivable tasks Monthly recons AR

Education History

Field of Study:

Major:

Accountancy

Graduation Date:

January 2, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    QuickBooksMicrosoft Office

INTERMEDIATE ★★

    Accounting, Accounting Reconciliation, General Accounting, Accounts Payable Management, Accounts Receivable Management, Collections, Billing, InvoicingPhone SupportEmail HandlingNetSuiteSalesforce.com

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18553929842
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H (2.00 GHz)
  • Operating System: Windows 11

All-inclusive Rate: USD $8.49/hr

Katherine

Candidate ID: 500589


ADVANCED

    QuickBooks, Microsoft Office...

INTERMEDIATE

    Accounting, Accounting Reconciliation, General Accounting, Accounts Payable Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.28 per hour or $USD 630.52 per month

Full Time: $USD 8.49 per hour or $USD 1470.83 per month

Remote Staff Recruiter Comments

  • Kath has a bachelor's degree in Accountancy. She has been working for almost 7 years in the amusement and telecommunications industries where she handled and performed roles such as Accounting Assistant - Accounts Payable Section and Accounts Receivable Accountant.
  • As part of her upskilling, she attended a Virtual assistant training for  Bookkeeping with QuickBooks Online Certification last April 2023.
  • She has a background in the following accounting administrative tasks:
    • Accounts Payable and Accounts Receivable Management.
    • Phone Support - Call suppliers, contractors, clients, and customers.
    • Account Reconciliation
    • Invoicing
    • Billing and Collections
    • Processing payments 
    • Prepare cash disbursements
    • Auditing
    • Preparation of reports
  • She is proficient in using QuickBooks online and desktop and MS Office.
  • She is QuickBooks certified.
  • She can start in after 3 weeks, amendable working any shifts, and open for any full-time or part-time role.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

KATHERINE is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in KATHERINE, who takes responsibilities very seriously.

With experience and/or training, KATHERINE will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and KATHERINE is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Accounts Receivable Accountant

Industry:

Telecommunication

Employment Period:

September 2022 to June 2023 (9 Months)

Duties and Responsibilities:

  • Prepare and send invoices to clients
  • Contact clients as needed to ensure payment of outstanding invoices
  • Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data
  • Maintain precise records of all incoming payments
  • Process accounts and incoming payments in compliance with financial policies and procedures
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
  • Audit all receipts on a determined schedule to ensure accuracy in accounting
  • Prepares and posing of accruals and reversals in to the system.
  • Prepares and ensures Cash advances are liquidated timely.
  • Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances
  • Generate and deliver reports including AR Aging to different departments monthly or as needed
  • Generate reports detailing accounts receivable status directly to the President and all other involved departments.

Accounting Assistant - Accounts Payable Section

Industry:

Others

Employment Period:

April 2016 to September 2022 (76 Months)

Duties and Responsibilities:

  • Review, verify, and validate attachments especially the receipts on petty cash/reimbursement if accurate.
  • Prepares cash disbursement specifically Petty cash fund, reimbursements and cash advance.
  • Process request for payment for PO and non-PO transactions.
  • Checking Purchase orders VS invoices accurately prior to payment.
  • Ensures all invoices will be processed on time.
  • Prepares payment for monthly fixed rentals.
  • Prepares reconciliation of account with suppliers.
  • Assist with other accounts payable and help with month end responsibilities.
  • Ensures all payments are in timely manner.

Billing clerk

Industry:

Telecommunication

Employment Period:

August 2023 to December 2023 (4 Months)

Duties and Responsibilities:

Accounts Payable Accounts receivable Customer service billing account Purchasing

Revenue specialist

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

January 2024 to January 2025 (11 Months)

Duties and Responsibilities:

Mainly accounts receivable tasks Monthly recons AR

Education History

Field of Study:

Major:

Accountancy

Graduation Date:

January 2, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    QuickBooksMicrosoft Office

INTERMEDIATE ★★

    Accounting, Accounting Reconciliation, General Accounting, Accounts Payable Management, Accounts Receivable Management, Collections, Billing, InvoicingPhone SupportEmail HandlingNetSuiteSalesforce.com

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18553929842
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H (2.00 GHz)
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Mary

Candidate ID: 498712


ADVANCED

    Xero Accounting, Xero...

INTERMEDIATE

    Tax compliance, Billing, Invoicing, Accounts Payable Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • Grace has a bachelors degree in Accountancy.
  • She has been working for almost 9 years in the property management/real-estate industry where she handled roles such as:
    • Senior Trust Accountant
    • Property Accountant
    • Billing and Collection Officer
  • She has an experience with the following tasks:
    • Tax Compliance
    • Billing and Collections
    • Invoicing
    • Accounts receivable and payable management
    • Prepare financial reports and statements
    • Account reconciliation
    • Client coordination
    • Budgeting
    • Journalizing
    • Payroll 
    • Trust accounting
    • Bookkeeping
    • Data entry
  • She has an experience working for local and Australian client.
  • She has a background in Australian accounting.
  • She is familiar with GST, BAS and IAS.
  • She is proficient using microsoft office, CRMs and PropertyPlus.
  • She has a basic knowledge in Quickbooks, Xero and oracle.
  • She can start after June 9, 2023, prefer morning shifts and open for any full-time or part-time role.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mary Grace has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mary Grace will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Billing and Collection Officer

Industry:

Property / Real Estate

Employment Period:

January 2014 to January 2015 (12 Months)

Duties and Responsibilities:

  • Perform billing tasks and create client invoices in Oracle such as Management fees, Staff Financial Reporting expenses and other reimbursable expenses.
  • Attend to client billing concerns and update Budgeting information of suppliers in the system. Identified, researched, and resolved billing variations to maintain system and monetary accuracy.
  • Communicated with clients with Accounts Reconciliation past accounts and followed up with appropriate parties to obtain immediate payments.
  • Monitoring Aging of Accounts Receivable and weekly report status to the Accounting Trust Accounting Manager.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Property Accountant

Graduation Date:

March 28, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero AccountingXero

INTERMEDIATE ★★

    Tax compliance, Billing, Invoicing, Accounts Payable Management, Accounts Receivable Management, Financial Accounting, Financial Analysis, Financial ManagementAccounting ReconciliationBank ReconciliationAccountingBookkeeping

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI
  • Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Mary

Candidate ID: 498712


ADVANCED

    Xero Accounting, Xero...

INTERMEDIATE

    Tax compliance, Billing, Invoicing, Accounts Payable Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • Grace has a bachelors degree in Accountancy.
  • She has been working for almost 9 years in the property management/real-estate industry where she handled roles such as:
    • Senior Trust Accountant
    • Property Accountant
    • Billing and Collection Officer
  • She has an experience with the following tasks:
    • Tax Compliance
    • Billing and Collections
    • Invoicing
    • Accounts receivable and payable management
    • Prepare financial reports and statements
    • Account reconciliation
    • Client coordination
    • Budgeting
    • Journalizing
    • Payroll 
    • Trust accounting
    • Bookkeeping
    • Data entry
  • She has an experience working for local and Australian client.
  • She has a background in Australian accounting.
  • She is familiar with GST, BAS and IAS.
  • She is proficient using microsoft office, CRMs and PropertyPlus.
  • She has a basic knowledge in Quickbooks, Xero and oracle.
  • She can start after June 9, 2023, prefer morning shifts and open for any full-time or part-time role.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mary Grace has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mary Grace will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Billing and Collection Officer

Industry:

Property / Real Estate

Employment Period:

January 2014 to January 2015 (12 Months)

Duties and Responsibilities:

  • Perform billing tasks and create client invoices in Oracle such as Management fees, Staff Financial Reporting expenses and other reimbursable expenses.
  • Attend to client billing concerns and update Budgeting information of suppliers in the system. Identified, researched, and resolved billing variations to maintain system and monetary accuracy.
  • Communicated with clients with Accounts Reconciliation past accounts and followed up with appropriate parties to obtain immediate payments.
  • Monitoring Aging of Accounts Receivable and weekly report status to the Accounting Trust Accounting Manager.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Property Accountant

Graduation Date:

March 28, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero AccountingXero

INTERMEDIATE ★★

    Tax compliance, Billing, Invoicing, Accounts Payable Management, Accounts Receivable Management, Financial Accounting, Financial Analysis, Financial ManagementAccounting ReconciliationBank ReconciliationAccountingBookkeeping

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI
  • Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.28/hr

Florence

Candidate ID: 488158


ADVANCED

    Data Entry, Customer Support...

INTERMEDIATE

    Inbound Sales...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.97 per hour or $USD 604.29 per month

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

  • Flo has been working for 15 years.
  • She started her career as a Secretary in an insurance company. She then landed a job in the BPO  and became a Customer Service and Inside Sales Representative to multiple accounts under logistics, food, and telco. Her most recent employment was as a Data Analyst/Processor in an Au-based business.
  • She is proficient in performing the following:
    • Customer support (phone, email, chat)
    • Inbound sales
    • Data entry and analysis
    • Appointment scheduling
  • She is a user of Salesforce, GWCC, Dos-based CRM, MS Excel, and MS Outlook.
  • She can start ASAP.
  • She is amenable to working the day shift, full-time.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Florence May is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Florence May plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Inbound Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2008 to December 2011 (42 Months)

Duties and Responsibilities:

  • Establish and maintains a high level of customer satisfaction in all sales transactions.
  • Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
  • Identify opportunities to up-sell and cross-sell customers.
  • Ability to multi-task and solve customer problems, take orders and answer inquiries while completing assigned tasks.
  • Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgements with notification of order changes or per customer request.
  • Handle all incoming phone calls with courtesy and professionalism

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2000 to February 2003 (27 Months)

Duties and Responsibilities:

  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Provide effective and timely resolution of a range of customer inquiries.
  • Strive for one-call resolution of customer issues.
  • Complete ongoing training to stay abreast of product, service and policy changes.
  • Strike a positive and cooperative tone with both customers and co-workers.
  • Demonstrate the best judgment in the disbursement of adjustments and credits.
  • Increase the customer experience by providing information on new products, rate plans, and services through upselling opportunities.

Agency Secretary

Industry:

Insurance

Employment Period:

January 2000 to October 2000 (9 Months)

Duties and Responsibilities:

  • Create and maintains reports and records, such as recommendation solution of administrative problems, financial reports, applications, reports and administrative orders.
  • Maintain arranges and files for easy retrieves, storage or reproduce records, documents and reports.
  • Responsible for monitoring agency performance and pinpoint key result areas for improvement.
  • Improve workflow and simplify reporting procedures.
  • Prepare and reviews agenda materials.

Sr. Sales Coordinator/Licensed Broker

Industry:

Property / Real Estate

Employment Period:

May 2012 to May 2013 (12 Months)

Duties and Responsibilities:

  • Respond quickly and efficiently to all incoming sales inquiries, by telephone, fax and email, preparing brochures as required.
  • Responding to and coordinating all internal meeting requests.
  • Closely monitoring Sales Agents activities through CRM and submitting a weekly report to CEO and Sales Manager the progress of their activities.
  • Accumulate properties through Database, Emails and Phone calls or indirectly through other companies as per required by clients or agent requests.
  • Coordinate and meeting of schedule of Seller’s and Buyer’s, Landlord’s and new Tenants for viewing purposes.
  • Follow up availability of properties for status, price change particularly on rental properties.
  • Responsible and in-charge of training of CRM to newly hired Agents to fully utilize the program.
  • Direct and facilitate the use of advertising, open houses, networking, mass mailing and bbm to assists in marketing of properties. 
  • Accompany Buyer and Seller to Land Department for processing and closing deals

Data Analyst/Processor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to September 2022 (41 Months)

Duties and Responsibilities:

  • Responsible for identifying, compiling and sorting of data from external sources into appropriate database
  • Ensure data are entered and verified accurately and efficiently in processing payments/reimbursements of Injured workers and/or employees
  • Review and apply all procedures and updates according to process guide

Processing Officer/POC

Industry:

Education

Employment Period:

September 2014 to July 2017 (34 Months)

Duties and Responsibilities:

  • Responsible for processing of enrolment cancellation/suspension requests from students
  • Determines the appropriate census data relevant in the creation of debt revision or charging.
  • Responsible for requesting the issuance of the Statement of Attainment (SOA) for the units completed by the student with Careers Australia.
  • Rescheduling of units necessary for charging or debt revision.
  • Notifies the students of their cancellation of enrolment through email, SMS or mail.
  • Removing the student’s access from the course materials in MYCA.

ESL Teacher

Industry:

Education

Employment Period:

December 2013 to August 2014 (8 Months)

Duties and Responsibilities:

  • Teach English as a Second Language (ESL) and Test of English as a Foreign Language (TOEFL)
  • Tailor lessons according to student’s needs
  • Conduct activities that target confidence, perception, vocabulary building, pronunciation practice and grammar

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management Information System

Graduation Date:

May 1, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Customer Support,

INTERMEDIATE ★★

    Inbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16709994708
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS X415
  • Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.28/hr

Florence

Candidate ID: 488158


ADVANCED

    Data Entry, Customer Support...

INTERMEDIATE

    Inbound Sales...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.97 per hour or $USD 604.29 per month

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

  • Flo has been working for 15 years.
  • She started her career as a Secretary in an insurance company. She then landed a job in the BPO  and became a Customer Service and Inside Sales Representative to multiple accounts under logistics, food, and telco. Her most recent employment was as a Data Analyst/Processor in an Au-based business.
  • She is proficient in performing the following:
    • Customer support (phone, email, chat)
    • Inbound sales
    • Data entry and analysis
    • Appointment scheduling
  • She is a user of Salesforce, GWCC, Dos-based CRM, MS Excel, and MS Outlook.
  • She can start ASAP.
  • She is amenable to working the day shift, full-time.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Florence May is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Florence May plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Inbound Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2008 to December 2011 (42 Months)

Duties and Responsibilities:

  • Establish and maintains a high level of customer satisfaction in all sales transactions.
  • Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
  • Identify opportunities to up-sell and cross-sell customers.
  • Ability to multi-task and solve customer problems, take orders and answer inquiries while completing assigned tasks.
  • Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgements with notification of order changes or per customer request.
  • Handle all incoming phone calls with courtesy and professionalism

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2000 to February 2003 (27 Months)

Duties and Responsibilities:

  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Provide effective and timely resolution of a range of customer inquiries.
  • Strive for one-call resolution of customer issues.
  • Complete ongoing training to stay abreast of product, service and policy changes.
  • Strike a positive and cooperative tone with both customers and co-workers.
  • Demonstrate the best judgment in the disbursement of adjustments and credits.
  • Increase the customer experience by providing information on new products, rate plans, and services through upselling opportunities.

Agency Secretary

Industry:

Insurance

Employment Period:

January 2000 to October 2000 (9 Months)

Duties and Responsibilities:

  • Create and maintains reports and records, such as recommendation solution of administrative problems, financial reports, applications, reports and administrative orders.
  • Maintain arranges and files for easy retrieves, storage or reproduce records, documents and reports.
  • Responsible for monitoring agency performance and pinpoint key result areas for improvement.
  • Improve workflow and simplify reporting procedures.
  • Prepare and reviews agenda materials.

Sr. Sales Coordinator/Licensed Broker

Industry:

Property / Real Estate

Employment Period:

May 2012 to May 2013 (12 Months)

Duties and Responsibilities:

  • Respond quickly and efficiently to all incoming sales inquiries, by telephone, fax and email, preparing brochures as required.
  • Responding to and coordinating all internal meeting requests.
  • Closely monitoring Sales Agents activities through CRM and submitting a weekly report to CEO and Sales Manager the progress of their activities.
  • Accumulate properties through Database, Emails and Phone calls or indirectly through other companies as per required by clients or agent requests.
  • Coordinate and meeting of schedule of Seller’s and Buyer’s, Landlord’s and new Tenants for viewing purposes.
  • Follow up availability of properties for status, price change particularly on rental properties.
  • Responsible and in-charge of training of CRM to newly hired Agents to fully utilize the program.
  • Direct and facilitate the use of advertising, open houses, networking, mass mailing and bbm to assists in marketing of properties. 
  • Accompany Buyer and Seller to Land Department for processing and closing deals

Data Analyst/Processor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to September 2022 (41 Months)

Duties and Responsibilities:

  • Responsible for identifying, compiling and sorting of data from external sources into appropriate database
  • Ensure data are entered and verified accurately and efficiently in processing payments/reimbursements of Injured workers and/or employees
  • Review and apply all procedures and updates according to process guide

Processing Officer/POC

Industry:

Education

Employment Period:

September 2014 to July 2017 (34 Months)

Duties and Responsibilities:

  • Responsible for processing of enrolment cancellation/suspension requests from students
  • Determines the appropriate census data relevant in the creation of debt revision or charging.
  • Responsible for requesting the issuance of the Statement of Attainment (SOA) for the units completed by the student with Careers Australia.
  • Rescheduling of units necessary for charging or debt revision.
  • Notifies the students of their cancellation of enrolment through email, SMS or mail.
  • Removing the student’s access from the course materials in MYCA.

ESL Teacher

Industry:

Education

Employment Period:

December 2013 to August 2014 (8 Months)

Duties and Responsibilities:

  • Teach English as a Second Language (ESL) and Test of English as a Foreign Language (TOEFL)
  • Tailor lessons according to student’s needs
  • Conduct activities that target confidence, perception, vocabulary building, pronunciation practice and grammar

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management Information System

Graduation Date:

May 1, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Customer Support,

INTERMEDIATE ★★

    Inbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16709994708
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS X415
  • Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.97/hr

John

Candidate ID: 486318


ADVANCED

    Microsoft Excel, Microsoft Outlook...

INTERMEDIATE

    Gmail, CRM, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.97 per hour or $USD 1208.59 per month

Remote Staff Recruiter Comments

  • Kirby has a bachelor's degree in Financial Management.
  • He has been working for almost 7 years in the Construction, Accounting and Finance, Retail and Business process Outsourcing industries where he supported the following tasks:
    • Purchasing Officer
    • Cash Clerk
    • Phone Support
    • Retail Store Supervisor
    • Accounts Payable Analyst
    • Basic Accounting and Bookkeeping
    • Invoice Processing
    • Inventory Management
    • Data entry
    • Administrative tasks
  • He has a background creating the following accounting reports:
    • Statement of accounts
    • Cash disbursement
    • Bank reconciliation
    • Scheduling of expenses
    • Journal Entries
    • Handling vouchers
  • He became a General VA for a rental business in US, he handled shopify account of the business. He also do research for suppliers. 
  • He is proficient using MS outlook, excel, spreadsheet, MS office, Gmail, CRMs, adobe and Inventory Management tool.
  • He has an experience working for a US client.
  • He has a good communication skill.
  • He considers himself as dedicated and passionate person.
  • He can start asap, amendable working any shift, open for any full-time or part-time role.

Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. John Kirby will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people. Predictive Index Profile - Guardian

Strongest Behaviors Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.” Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken. Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.


Employment History

Cash Accounting Clerk

Industry:

Government / Defence

Employment Period:

March 2016 to March 2021 (60 Months)

Duties and Responsibilities:

  • Handles the company's petty cash funds and is in charge of paying company expenses (utility
  • expenses, miscellaneous expenses, supplies, etc.)
  • Responsible for the inventory of office supplies.
  • Responsible for purchasing of office supplies.
  • Responsible for answering inquiries/calls from members.
  • Responsible for monitoring members and government shares.
  • Responsible for consolidating the monthly members & government shares of members.
  • Process loan applications & retirement benefits of members.
  • Prepares monthly payroll of employees.
  • Prepares & processes disbursement vouchers for loans, salary, retirement funds, and bank
  • checks.
  • Process customer payments in form of cash & checks.
  • Assist the accountant with month-end accruals and other duties as assigned.
  • Assist the manager in preparation of presentation for meetings with the board of trustees.
  • Prepares journal entries.
  • Responsible for the preparation of the balance sheet.
  • Responsible for the preparation of expenses schedule.
  • Communicate with local banks for remittances/checks/statement of the account.
  • Responsible for bank reconciliations (remittances & checks)
  • Knowledge base in Accounts Payable or bookkeeping

Accounts Payable Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2022 to June 2023 (12 Months)

Duties and Responsibilities:

  • For processing invoices and vouchers procedures prepares invoice batches for scanning into the archive by printing, sorting, and stamping; add GL coding and submit for approval.
  • Accurately matches appropriate invoices to purchase orders.
  • Works with vendors, Department Managers, AP Team Lead, and other AP staff to resolve vendor information discrepancies in a timely manner; reconciles vendor statements to outstanding payment reports.
  • Assists AP Supervisor/Team Lead with month-end accruals and other duties as assigned.
  • Assists Procurement Team to resolve purchase order and invoice exceptions.
  • Resolves and processes Electronic Invoices Processing errors.
  • Researches and resolves invoice exceptions efficiently and effectively.
  • Processes new vendor addition and change forms with proper documentation as outlined in the procedure book from the corporate AP department. Keeps current with all document revisions as required by corporate AP.
  • Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors.
  • Inputs documents, vouchers, invoices, and check requests, ensuring the accuracy of vendor names and coding; adheres to due dates per corporate guidelines.
  • Develop and maintain a filing system for records and documents to ensure easily available information.
  • Handles ad hoc analysis and special projects as requested by management.

Retail Store Supervisor

Industry:

Electrical & Electronics

Employment Period:

April 2021 to May 2022 (13 Months)

Duties and Responsibilities:

  • Tracking company stock levels, invoices, and delivery information.
  • Manage retail staff, among which includes people working on the floor, and the cashiers.
  • Performing inventory inspections.
  • Conducting product research of potential suppliers. Sourcing, canvassing and comparing bids of suppliers.
  • Negotiating terms and prices with suppliers. Placing bulk orders with suppliers and vendors.
  • Reviewing product quality.
  • Preparing cost analysis reports on purchases.
  • Tracking orders and delivery progress.
  • Coordinating with warehouse staff for proper storage.
  • Reporting any damaged or faulty purchases.
  • Maintaining records of all orders and payments.
  • Coordinating with suppliers, delivery team, and warehouse staff.
  • Maintaining working relationships with vendors and suppliers.

Purchasing Officer

Industry:

Construction / Building / Engineering

Employment Period:

September 2015 to March 2016 (6 Months)

Duties and Responsibilities:

  • Research potential vendors.
  • Compare and evaluate offers from suppliers.
  • Negotiate contract terms of agreement and pricing.
  • Track orders and ensure timely delivery.
  • Review quality of purchased products.
  • Enter order details (e.g., vendors, quantities, prices) into internal databases.
  • Maintain updated records of purchased products, delivery information, and invoices.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
  • Prepare reports on purchases, including cost analyses.
  • Monitor stock levels and place orders as needed.
  • Coordinate with warehouse staff to ensure proper storage.
  • Attend trade shows and exhibitions to stay up-to-date with industry trends.

Lead Generation

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2020 to January 2021 (4 Months)

Duties and Responsibilities:

  • Prospect leads through relevant channels.
  • Qualify leads by levels of interest.
  • Coordinate lead gen campaigns with marketing and sales.
  • Research prospective customers to identify lead channels.
  • Create and curate content for inbound lead channels.
  • Initiate cold calls, emails, and other outbound communications.
  • Manage leads in the sales pipeline.

Sales Lead Generation - Part-time

Industry:

Others

Employment Period:

April 2023 to September 2023 (5 Months)

Duties and Responsibilities:

  • Research potential leads in apollo application.
  • Generate 120 leads per day from apollo application.
  • Upload the downloaded leads to Neverbounce application for email verifications.
  • Save the validated leads email address to google drive for tracking purposes.
  • Use instantly application to create email campaigns/ loom video campaigns to be sent out tovalidated leads.
  • Upload the validated leads to instantly app together with Calendly link of the client for theleads to have a link to book a schedule.
  • Create a loom video for the lead's website and upload the video link file in instantlyapplication together with the email template provided.
  • Track all the email address that has been sent out through the campaign and monitor thereplies from each email that has been sent.
  • Generate a weekly report and submit it to the CEO directly.
  • Research potential leads in seamless application.
  • Monitoring of clients that booked a call and inform the CEO.

Accounts Payable Analyst

Industry:

Property / Real Estate

Employment Period:

June 2023 to May 2024 (11 Months)

Duties and Responsibilities:

Work at graveyard shifts Communicate with property managers and regional managers. Communicate with the vendor. Check the Work Order/Purchase Order vs the invoice issued by the vendor. Handles residential properties and accurately matches appropriate invoices to purchase orders. Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors. Generate reports and submit them to the property manager & and vice president. Communicate with team leader and members to update invoices and other issues that arise.

Purchasing Assistant

Industry:

Manufacturing / Production

Employment Period:

July 2024 to June 2025 (10 Months)

Duties and Responsibilities:

  • Build and maintain strong relationships with vendors and suppliers. Negotiate terms, pricing, and contracts to ensure favorable terms for the organization.
  • Prepare and process purchase orders accurately and in a timely manner. Review and verify purchase requisitions, ensuring they align with company needs and budget constraints. Acknowledge receipt of purchase orders and communicate order status to relevant teams. 
  • Coordinate and track shipments to ensure on-time delivery. Work closely with logistics providers to optimize shipping routes and costs.
  • Monitor and manage inventory levels to prevent shortages and overstock situations. 
  • invoices from vendors with purchase orders and goods received.
  • Maintain accurate records of all financial transactions related to purchasing. 
  • Emailing & Calling corresponding with suppliers and vendors
  • Following up orders / purchases
  • Updating CRM System
  • General Administrative duties

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Financial Management

Graduation Date:

January 2, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft ExcelMicrosoft Outlook

INTERMEDIATE ★★

    GmailCRMMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 94.39 MBPS; Upload 94.68 MBPS
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core (TM) i7-6700UHQ CPU @ 2.60 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.97/hr

John

Candidate ID: 486318


ADVANCED

    Microsoft Excel, Microsoft Outlook...

INTERMEDIATE

    Gmail, CRM, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.97 per hour or $USD 1208.59 per month

Remote Staff Recruiter Comments

  • Kirby has a bachelor's degree in Financial Management.
  • He has been working for almost 7 years in the Construction, Accounting and Finance, Retail and Business process Outsourcing industries where he supported the following tasks:
    • Purchasing Officer
    • Cash Clerk
    • Phone Support
    • Retail Store Supervisor
    • Accounts Payable Analyst
    • Basic Accounting and Bookkeeping
    • Invoice Processing
    • Inventory Management
    • Data entry
    • Administrative tasks
  • He has a background creating the following accounting reports:
    • Statement of accounts
    • Cash disbursement
    • Bank reconciliation
    • Scheduling of expenses
    • Journal Entries
    • Handling vouchers
  • He became a General VA for a rental business in US, he handled shopify account of the business. He also do research for suppliers. 
  • He is proficient using MS outlook, excel, spreadsheet, MS office, Gmail, CRMs, adobe and Inventory Management tool.
  • He has an experience working for a US client.
  • He has a good communication skill.
  • He considers himself as dedicated and passionate person.
  • He can start asap, amendable working any shift, open for any full-time or part-time role.

Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. John Kirby will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people. Predictive Index Profile - Guardian

Strongest Behaviors Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.” Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken. Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.


Employment History

Cash Accounting Clerk

Industry:

Government / Defence

Employment Period:

March 2016 to March 2021 (60 Months)

Duties and Responsibilities:

  • Handles the company's petty cash funds and is in charge of paying company expenses (utility
  • expenses, miscellaneous expenses, supplies, etc.)
  • Responsible for the inventory of office supplies.
  • Responsible for purchasing of office supplies.
  • Responsible for answering inquiries/calls from members.
  • Responsible for monitoring members and government shares.
  • Responsible for consolidating the monthly members & government shares of members.
  • Process loan applications & retirement benefits of members.
  • Prepares monthly payroll of employees.
  • Prepares & processes disbursement vouchers for loans, salary, retirement funds, and bank
  • checks.
  • Process customer payments in form of cash & checks.
  • Assist the accountant with month-end accruals and other duties as assigned.
  • Assist the manager in preparation of presentation for meetings with the board of trustees.
  • Prepares journal entries.
  • Responsible for the preparation of the balance sheet.
  • Responsible for the preparation of expenses schedule.
  • Communicate with local banks for remittances/checks/statement of the account.
  • Responsible for bank reconciliations (remittances & checks)
  • Knowledge base in Accounts Payable or bookkeeping

Accounts Payable Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2022 to June 2023 (12 Months)

Duties and Responsibilities:

  • For processing invoices and vouchers procedures prepares invoice batches for scanning into the archive by printing, sorting, and stamping; add GL coding and submit for approval.
  • Accurately matches appropriate invoices to purchase orders.
  • Works with vendors, Department Managers, AP Team Lead, and other AP staff to resolve vendor information discrepancies in a timely manner; reconciles vendor statements to outstanding payment reports.
  • Assists AP Supervisor/Team Lead with month-end accruals and other duties as assigned.
  • Assists Procurement Team to resolve purchase order and invoice exceptions.
  • Resolves and processes Electronic Invoices Processing errors.
  • Researches and resolves invoice exceptions efficiently and effectively.
  • Processes new vendor addition and change forms with proper documentation as outlined in the procedure book from the corporate AP department. Keeps current with all document revisions as required by corporate AP.
  • Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors.
  • Inputs documents, vouchers, invoices, and check requests, ensuring the accuracy of vendor names and coding; adheres to due dates per corporate guidelines.
  • Develop and maintain a filing system for records and documents to ensure easily available information.
  • Handles ad hoc analysis and special projects as requested by management.

Retail Store Supervisor

Industry:

Electrical & Electronics

Employment Period:

April 2021 to May 2022 (13 Months)

Duties and Responsibilities:

  • Tracking company stock levels, invoices, and delivery information.
  • Manage retail staff, among which includes people working on the floor, and the cashiers.
  • Performing inventory inspections.
  • Conducting product research of potential suppliers. Sourcing, canvassing and comparing bids of suppliers.
  • Negotiating terms and prices with suppliers. Placing bulk orders with suppliers and vendors.
  • Reviewing product quality.
  • Preparing cost analysis reports on purchases.
  • Tracking orders and delivery progress.
  • Coordinating with warehouse staff for proper storage.
  • Reporting any damaged or faulty purchases.
  • Maintaining records of all orders and payments.
  • Coordinating with suppliers, delivery team, and warehouse staff.
  • Maintaining working relationships with vendors and suppliers.

Purchasing Officer

Industry:

Construction / Building / Engineering

Employment Period:

September 2015 to March 2016 (6 Months)

Duties and Responsibilities:

  • Research potential vendors.
  • Compare and evaluate offers from suppliers.
  • Negotiate contract terms of agreement and pricing.
  • Track orders and ensure timely delivery.
  • Review quality of purchased products.
  • Enter order details (e.g., vendors, quantities, prices) into internal databases.
  • Maintain updated records of purchased products, delivery information, and invoices.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
  • Prepare reports on purchases, including cost analyses.
  • Monitor stock levels and place orders as needed.
  • Coordinate with warehouse staff to ensure proper storage.
  • Attend trade shows and exhibitions to stay up-to-date with industry trends.

Lead Generation

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2020 to January 2021 (4 Months)

Duties and Responsibilities:

  • Prospect leads through relevant channels.
  • Qualify leads by levels of interest.
  • Coordinate lead gen campaigns with marketing and sales.
  • Research prospective customers to identify lead channels.
  • Create and curate content for inbound lead channels.
  • Initiate cold calls, emails, and other outbound communications.
  • Manage leads in the sales pipeline.

Sales Lead Generation - Part-time

Industry:

Others

Employment Period:

April 2023 to September 2023 (5 Months)

Duties and Responsibilities:

  • Research potential leads in apollo application.
  • Generate 120 leads per day from apollo application.
  • Upload the downloaded leads to Neverbounce application for email verifications.
  • Save the validated leads email address to google drive for tracking purposes.
  • Use instantly application to create email campaigns/ loom video campaigns to be sent out tovalidated leads.
  • Upload the validated leads to instantly app together with Calendly link of the client for theleads to have a link to book a schedule.
  • Create a loom video for the lead's website and upload the video link file in instantlyapplication together with the email template provided.
  • Track all the email address that has been sent out through the campaign and monitor thereplies from each email that has been sent.
  • Generate a weekly report and submit it to the CEO directly.
  • Research potential leads in seamless application.
  • Monitoring of clients that booked a call and inform the CEO.

Accounts Payable Analyst

Industry:

Property / Real Estate

Employment Period:

June 2023 to May 2024 (11 Months)

Duties and Responsibilities:

Work at graveyard shifts Communicate with property managers and regional managers. Communicate with the vendor. Check the Work Order/Purchase Order vs the invoice issued by the vendor. Handles residential properties and accurately matches appropriate invoices to purchase orders. Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors. Generate reports and submit them to the property manager & and vice president. Communicate with team leader and members to update invoices and other issues that arise.

Purchasing Assistant

Industry:

Manufacturing / Production

Employment Period:

July 2024 to June 2025 (10 Months)

Duties and Responsibilities:

  • Build and maintain strong relationships with vendors and suppliers. Negotiate terms, pricing, and contracts to ensure favorable terms for the organization.
  • Prepare and process purchase orders accurately and in a timely manner. Review and verify purchase requisitions, ensuring they align with company needs and budget constraints. Acknowledge receipt of purchase orders and communicate order status to relevant teams. 
  • Coordinate and track shipments to ensure on-time delivery. Work closely with logistics providers to optimize shipping routes and costs.
  • Monitor and manage inventory levels to prevent shortages and overstock situations. 
  • invoices from vendors with purchase orders and goods received.
  • Maintain accurate records of all financial transactions related to purchasing. 
  • Emailing & Calling corresponding with suppliers and vendors
  • Following up orders / purchases
  • Updating CRM System
  • General Administrative duties

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Financial Management

Graduation Date:

January 2, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft ExcelMicrosoft Outlook

INTERMEDIATE ★★

    GmailCRMMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 94.39 MBPS; Upload 94.68 MBPS
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core (TM) i7-6700UHQ CPU @ 2.60 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Modesto

Candidate ID: 484687


ADVANCED

    Microsoft Dynamics...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Remote Staff Recruiter Comments

  • Macky has been working for almost 9 years in the BPO, Educational Institution, Travel Agency and Virtual Assistance Industries where he supported the following tasks:
    • Virtual Assistant
    • B2B and B2C Marketing 
    • Phone Support
    • Customer Service
    • Billing Representative
    • Sales Representative
    • Recruitment Specialist 
    • Account Manager
    • Email and Chat Support 
    • Calendar Management
    • Date Entry 
    • Administrative Tasks
  • He has an experience handling Telecommunications, Toll Company, E-commerce and healthcare accounts in the BPO Industry.
  • When he was working in the BPO Company, He was promoted as mentor who is responsible training the new hires.
  • He is proficient using Hubspot, Shopify, slack, skype, zoom, g-suite, MS office and Canva.
  • He can start asap, amendable working any shifts and open to any part-time role only.
Predictive Index Profile - Altruist 

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Modesto Macky is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Modesto Macky gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satis


Employment History

English as Second Language Teacher

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2014 to August 2014 (6 Months)

Duties and Responsibilities:

  • Tutored Chinese students the English language.
  • Helped improve students' grammar, pronunciation, and vocabulary.

Customer Service / Mentor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to June 2016 (16 Months)

Duties and Responsibilities:

  • Accounts specialist of Aussies telecommunication services.
  • Attended customer's billing dispute and provided necessary resolution.
  • Explained Billing inquiries.
  • Processed customers' request on changing account information.

Customer Service Rep

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2016 to March 2017 (7 Months)

Duties and Responsibilities:

  • Attended customer's billing dispute and provided necessary resolution.
  • Explained Billing inquiries.
  • Processed customers' request on changing account information.

Account Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to September 2019 (11 Months)

Duties and Responsibilities:

  • Managed corporate accounts by providing them prospective clients through business directories and client referrals.
  • Answering and making calls, creating and responding to emails and helped customers find what they want by creating solutions and ensure a smooth sales process.

freelance Email/Chat support, handling

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2020 to Present

Duties and Responsibilities:

  • customers' concerns from the status of their orders, placing and changing orders, product inquiries to cancellation of orders.
  • Due to my previous experience I was assigned to conduct interviews as well with applicants that are hoping to be part of the company.

Senior Recruiter, Level III

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2020 to February 2021 (2 Months)

Duties and Responsibilities:

  • As a Senior Recruiter, I am directly responsible for the delivery of offshore-based recruitment services to our client in the US (Healthcare organizations mostly).
  • I am covering different tasks in the areas of active and passive sourcing, pre-assessment, candidate and employer scheduling as well as ongoing candidate engagement just to name a few.

Business Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to Present

Duties and Responsibilities:

  • As a VA for a travel company in Hawaii I am responsible for taking in calls and making reservations for excursions that we have.
  • I attend to customers and interact with them via phone, email or chat. I am directly responsible in responding to inquiries about our products and services.
  • Some of my responsibilities also include, but are not limited to, gather and update customer's info and handle admin tasks (check employees timesheet and send pay slips to employees).

Education History

Field of Study:

Major:

Graduation Date:

January 1, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Dynamics

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER Aspire 3
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Modesto

Candidate ID: 484687


ADVANCED

    Microsoft Dynamics...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Remote Staff Recruiter Comments

  • Macky has been working for almost 9 years in the BPO, Educational Institution, Travel Agency and Virtual Assistance Industries where he supported the following tasks:
    • Virtual Assistant
    • B2B and B2C Marketing 
    • Phone Support
    • Customer Service
    • Billing Representative
    • Sales Representative
    • Recruitment Specialist 
    • Account Manager
    • Email and Chat Support 
    • Calendar Management
    • Date Entry 
    • Administrative Tasks
  • He has an experience handling Telecommunications, Toll Company, E-commerce and healthcare accounts in the BPO Industry.
  • When he was working in the BPO Company, He was promoted as mentor who is responsible training the new hires.
  • He is proficient using Hubspot, Shopify, slack, skype, zoom, g-suite, MS office and Canva.
  • He can start asap, amendable working any shifts and open to any part-time role only.
Predictive Index Profile - Altruist 

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Modesto Macky is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Modesto Macky gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satis


Employment History

English as Second Language Teacher

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2014 to August 2014 (6 Months)

Duties and Responsibilities:

  • Tutored Chinese students the English language.
  • Helped improve students' grammar, pronunciation, and vocabulary.

Customer Service / Mentor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to June 2016 (16 Months)

Duties and Responsibilities:

  • Accounts specialist of Aussies telecommunication services.
  • Attended customer's billing dispute and provided necessary resolution.
  • Explained Billing inquiries.
  • Processed customers' request on changing account information.

Customer Service Rep

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2016 to March 2017 (7 Months)

Duties and Responsibilities:

  • Attended customer's billing dispute and provided necessary resolution.
  • Explained Billing inquiries.
  • Processed customers' request on changing account information.

Account Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to September 2019 (11 Months)

Duties and Responsibilities:

  • Managed corporate accounts by providing them prospective clients through business directories and client referrals.
  • Answering and making calls, creating and responding to emails and helped customers find what they want by creating solutions and ensure a smooth sales process.

freelance Email/Chat support, handling

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2020 to Present

Duties and Responsibilities:

  • customers' concerns from the status of their orders, placing and changing orders, product inquiries to cancellation of orders.
  • Due to my previous experience I was assigned to conduct interviews as well with applicants that are hoping to be part of the company.

Senior Recruiter, Level III

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2020 to February 2021 (2 Months)

Duties and Responsibilities:

  • As a Senior Recruiter, I am directly responsible for the delivery of offshore-based recruitment services to our client in the US (Healthcare organizations mostly).
  • I am covering different tasks in the areas of active and passive sourcing, pre-assessment, candidate and employer scheduling as well as ongoing candidate engagement just to name a few.

Business Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to Present

Duties and Responsibilities:

  • As a VA for a travel company in Hawaii I am responsible for taking in calls and making reservations for excursions that we have.
  • I attend to customers and interact with them via phone, email or chat. I am directly responsible in responding to inquiries about our products and services.
  • Some of my responsibilities also include, but are not limited to, gather and update customer's info and handle admin tasks (check employees timesheet and send pay slips to employees).

Education History

Field of Study:

Major:

Graduation Date:

January 1, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Dynamics

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER Aspire 3
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

April

Candidate ID: 481686


ADVANCED

    Customer Service, Clerical Skills, Digital Marketing, Customer Handling...

INTERMEDIATE

    CRM, Slack, Microsoft Office...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

April has 15 years of experience working in the BPO and Retail industry
She spent her career in the BPO industry as Customer Service Representative, Technical Support, and Healthcare Support Associate for 8 years where she performed the following tasks:
  • Answering customer billing, order, and invoice inquiries
  • Troubleshooting devices 
  • Account Activation
  • Customer retention
  • Upselling
  • Handling inbound and outbound calls
  • Email and chat support
  • Book appointments with Doctors
  • Advise clients about insurance plans
She was also a former Overseas Filipino Worker who worked as an Administrative Assistant for almost 7 years where she carry-out tasks like updating files, sending emails, and answer inquiries through phone calls
She is proficient in using the following tools:
  • Microsoft Office Suite (Word and Excel)
  • Cisco
  • Atlas
She can start immediately
She is amenable to working a dayshift schedule for either full-time or part-time roles

Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

A pleasant and extraverted person, April is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. April gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, April can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. 


Employment History

Level II Customer Care Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2008 to January 2010 (16 Months)

Duties and Responsibilities:

  • Delivering World Class Customer Service and Building Customer Satisfaction and Loyalty.
  • Troubleshooting the product and services to best fit their needs and expectations.
  • Identifying, researching and solving customer’s issues/complaints. Issues such as Billing, Financial and Technical problems.
  • Answering phone calls to respond to orders, general inquiries, invoice questions.

Administrative Assistant

Industry:

Employment Period:

October 2011 to May 2017 (67 Months)

Duties and Responsibilities:

  • Answering and receiving phone calls.
  • Sending faxes and emails in matters related to the office jobs and related works.
  • Filling documents as per the requirement of the Manager and by updating files and registers related to attendance and work of the staff.
  • Checking Telegraphic Transfers from clients.

Technical Support / Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2018 to April 2023 (62 Months)

Duties and Responsibilities:

  • Responsible for answering and resolving advanced product technical-support questions received from customers.
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to properly use the products
  • Evaluation of the systems' problems to recommend enhancements

Healthcare Support Associate (Part-time)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to March 2023 (26 Months)

Duties and Responsibilities:

  • Greeting Customer in a friendly, professional manner.
  • Furnishing members and Health care practitioners with details regarding members benefits.
  • Provide pre-authorization for medical treatment, and outline information regarding co-payments
  • Advise current and prospective members about the most suitable plans based on their needs.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Information Management

Graduation Date:

April 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Clerical Skills, Digital Marketing, Customer Handling,

INTERMEDIATE ★★

    CRMSlackMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14307715606
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: RYZEN 5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

April

Candidate ID: 481686


ADVANCED

    Customer Service, Clerical Skills, Digital Marketing, Customer Handling...

INTERMEDIATE

    CRM, Slack, Microsoft Office...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

April has 15 years of experience working in the BPO and Retail industry
She spent her career in the BPO industry as Customer Service Representative, Technical Support, and Healthcare Support Associate for 8 years where she performed the following tasks:
  • Answering customer billing, order, and invoice inquiries
  • Troubleshooting devices 
  • Account Activation
  • Customer retention
  • Upselling
  • Handling inbound and outbound calls
  • Email and chat support
  • Book appointments with Doctors
  • Advise clients about insurance plans
She was also a former Overseas Filipino Worker who worked as an Administrative Assistant for almost 7 years where she carry-out tasks like updating files, sending emails, and answer inquiries through phone calls
She is proficient in using the following tools:
  • Microsoft Office Suite (Word and Excel)
  • Cisco
  • Atlas
She can start immediately
She is amenable to working a dayshift schedule for either full-time or part-time roles

Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

A pleasant and extraverted person, April is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. April gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, April can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. 


Employment History

Level II Customer Care Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2008 to January 2010 (16 Months)

Duties and Responsibilities:

  • Delivering World Class Customer Service and Building Customer Satisfaction and Loyalty.
  • Troubleshooting the product and services to best fit their needs and expectations.
  • Identifying, researching and solving customer’s issues/complaints. Issues such as Billing, Financial and Technical problems.
  • Answering phone calls to respond to orders, general inquiries, invoice questions.

Administrative Assistant

Industry:

Employment Period:

October 2011 to May 2017 (67 Months)

Duties and Responsibilities:

  • Answering and receiving phone calls.
  • Sending faxes and emails in matters related to the office jobs and related works.
  • Filling documents as per the requirement of the Manager and by updating files and registers related to attendance and work of the staff.
  • Checking Telegraphic Transfers from clients.

Technical Support / Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2018 to April 2023 (62 Months)

Duties and Responsibilities:

  • Responsible for answering and resolving advanced product technical-support questions received from customers.
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to properly use the products
  • Evaluation of the systems' problems to recommend enhancements

Healthcare Support Associate (Part-time)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to March 2023 (26 Months)

Duties and Responsibilities:

  • Greeting Customer in a friendly, professional manner.
  • Furnishing members and Health care practitioners with details regarding members benefits.
  • Provide pre-authorization for medical treatment, and outline information regarding co-payments
  • Advise current and prospective members about the most suitable plans based on their needs.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Information Management

Graduation Date:

April 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Clerical Skills, Digital Marketing, Customer Handling,

INTERMEDIATE ★★

    CRMSlackMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14307715606
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: RYZEN 5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Edmy

Candidate ID: 481357


ADVANCED

    Insurance Consulting, Contact Verification, Customer Handling...

INTERMEDIATE

    Insurance Consulting, Customer Relations, Customer Service...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
US Central Standard Time US Mountain Standard Time US Eastern Standard Time US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • She has been in the BPO industry for 6 years and started working as a Virtual Assistant in 2020 catering to clients in the US within the medical services.
  • and supported the following tasks:
    • Medical Insurance and claims verification
    • Invoices and claims
    • Inbound and Outbound call
    • Customer Handling
    • Email Management
    • other Admin tasks
  • She is proficient with the EMR system, Microsoft Office (Excel, Word, and PowerPoint), and Google Apps.
  • She can start as soon as possible for any full-time position preferably for a graveyard shift but can also consider the day shift.
Predictive Index Behavioral Profile-  Adapter


Strongest Behaviors
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary 

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Edmy Maiden is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


Employment History

BEHAVIORAL HEALTH CUSTOMER CARE

Industry:

Healthcare / Medical

Employment Period:

January 2017 to January 2020 (36 Months)

Duties and Responsibilities:

  •  Our primary task was to answer provider calls inquiring about patients' benefits, eligibility and claims information.
  • These are patients  that suffer from mental health and substance  abuse.
  • We locate the information needed by the providers for them to service these  patients. 

INSURANCE VERIFICATION SPECIALIST

Industry:

Healthcare / Medical

Employment Period:

January 2020 to January 2021 (12 Months)

Duties and Responsibilities:

  •  Our primary task was to verify patients'
  • Our primary task was to answer calls from benefits and eligibility for
  • Durable Medical people who would want to book a hotel Equipments.
  • We use portals and also make reservation and make it easier for them to find calls to insurances to verify the said benefits. good hotels if they have nothing in mind yet. We also call patients to get the updated
  • Each booked reservation is also considered a insurance information if needed. sale for us.

ACCOUNTS RECEIVABLE SPECIALIST

Industry:

Healthcare / Medical

Employment Period:

January 2021 to January 2022 (12 Months)

Duties and Responsibilities:

  •  I have been doing insurance verification, Our primary task was to answer patient calls claims and prior authorization inquiries for a who needed prescription refills.
  • We refill their DME provider.
  • We use portals and we also medications after checking thoroughly that call insurances regarding specific they are eligible for one. questions.
  • I am also trained to use EMR tools.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2014 to January 2017 (36 Months)

Duties and Responsibilities:

  • Our primary task was to answer calls from people who would want to book a hotel reservation and make it easier for them to find good hotels if they have nothing in mind yet.
  • Each booked reservation is also considered a sale for us

Education History

Field of Study:

Major:

Graduation Date:

January 2, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Insurance ConsultingContact VerificationCustomer Handling

INTERMEDIATE ★★

    Insurance ConsultingCustomer RelationsCustomer Service

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: Download:44.91, Upload:48.21
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.29/hr

Edmy

Candidate ID: 481357


ADVANCED

    Insurance Consulting, Contact Verification, Customer Handling...

INTERMEDIATE

    Insurance Consulting, Customer Relations, Customer Service...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
US Central Standard Time US Mountain Standard Time US Eastern Standard Time US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • She has been in the BPO industry for 6 years and started working as a Virtual Assistant in 2020 catering to clients in the US within the medical services.
  • and supported the following tasks:
    • Medical Insurance and claims verification
    • Invoices and claims
    • Inbound and Outbound call
    • Customer Handling
    • Email Management
    • other Admin tasks
  • She is proficient with the EMR system, Microsoft Office (Excel, Word, and PowerPoint), and Google Apps.
  • She can start as soon as possible for any full-time position preferably for a graveyard shift but can also consider the day shift.
Predictive Index Behavioral Profile-  Adapter


Strongest Behaviors
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary 

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Edmy Maiden is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


Employment History

BEHAVIORAL HEALTH CUSTOMER CARE

Industry:

Healthcare / Medical

Employment Period:

January 2017 to January 2020 (36 Months)

Duties and Responsibilities:

  •  Our primary task was to answer provider calls inquiring about patients' benefits, eligibility and claims information.
  • These are patients  that suffer from mental health and substance  abuse.
  • We locate the information needed by the providers for them to service these  patients. 

INSURANCE VERIFICATION SPECIALIST

Industry:

Healthcare / Medical

Employment Period:

January 2020 to January 2021 (12 Months)

Duties and Responsibilities:

  •  Our primary task was to verify patients'
  • Our primary task was to answer calls from benefits and eligibility for
  • Durable Medical people who would want to book a hotel Equipments.
  • We use portals and also make reservation and make it easier for them to find calls to insurances to verify the said benefits. good hotels if they have nothing in mind yet. We also call patients to get the updated
  • Each booked reservation is also considered a insurance information if needed. sale for us.

ACCOUNTS RECEIVABLE SPECIALIST

Industry:

Healthcare / Medical

Employment Period:

January 2021 to January 2022 (12 Months)

Duties and Responsibilities:

  •  I have been doing insurance verification, Our primary task was to answer patient calls claims and prior authorization inquiries for a who needed prescription refills.
  • We refill their DME provider.
  • We use portals and we also medications after checking thoroughly that call insurances regarding specific they are eligible for one. questions.
  • I am also trained to use EMR tools.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2014 to January 2017 (36 Months)

Duties and Responsibilities:

  • Our primary task was to answer calls from people who would want to book a hotel reservation and make it easier for them to find good hotels if they have nothing in mind yet.
  • Each booked reservation is also considered a sale for us

Education History

Field of Study:

Major:

Graduation Date:

January 2, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Insurance ConsultingContact VerificationCustomer Handling

INTERMEDIATE ★★

    Insurance ConsultingCustomer RelationsCustomer Service

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: Download:44.91, Upload:48.21
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.09/hr

Regine

Candidate ID: 481167


ADVANCED

    Administrative Support, Email Support, Call Handling, Cold Calling...

INTERMEDIATE

    Invoicing, Payroll Processing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Pacific Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.09 per hour or $USD 787.86 per month

Full Time: $USD 9.09 per hour or $USD 1575.72 per month

Remote Staff Recruiter Comments

  • She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada 
  • She is a graduate of Computer Engineering 
  • She has been responsible for numerous administrative tasks which includes 
    • Customer Correspondence 
    • Email and Phone Support 
    • Database Management 
    • eCommerce Management 
    • Invoicing 
    • Creating Quotation
    • Inventory Management 
    • Purchasing
    • Graphic Designing using Photoshop and Canva
    • Product Listing and Product Research 
    • Appointment Setting and Client Reservations 
    • Data Entry 
  • When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
  • She has also experience with HTML 
  • She is a confident user of the following tools/platform  
    • Salesforce
    • HubSpot
    • Zendesk
    • Active Campaign
    • Slack 
    • QuickBooks 
    • Canva
    • Amazon 
    • eBay 
    • Shopify
    • Google Workspace 
    • Inkscape
    • MS Application (Excel, Document and Presentation) 
Predictive Index Behavioral Profile-  Adapter

Strongest Behaviors
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
  • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary 
  • This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
  • Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Employment History

Email Support Associate (Lazada Malaysia)

Industry:

Retail / Merchandise

Employment Period:

August 2014 to July 2015 (11 Months)

Duties and Responsibilities:

  • Provided customer support thru Email and live chats
  • Responds to queries about the product
  • Help customers with their complaints Place orders for customers Process returns

System Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

August 2015 to October 2015 (2 Months)

Duties and Responsibilities:

  • Provides technical support to different clients
  • Installing, configuring, and maintaining devices
  • Application software
  • System Management
  • Assessing systems determining problems and providing solutions

General Virtual Assistant/Freelancer

Industry:

Others

Employment Period:

October 2015 to February 2023 (88 Months)

Duties and Responsibilities:

  • Specialized in E-Commerce (Amazon, eBay, and Shopify)
  • Basic tasks of an Executive Assistant Administrative Tasks
  • Customer Service Support
  • Provide basic and advanced support to client

General Virtual Assistant

Industry:

Education

Employment Period:

February 2023 to October 2023 (8 Months)

Duties and Responsibilities:

  • Handle product orders, creating contract for orders, invoicing, software products (mathematics) 
  • Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
  • Writing scripts for internal and external user support
  • Create supporting articles and build their knowledge base
  • Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
  • Handle customer service and email support
  • Answering few incoming calls and phone calls regarding payment updates from clients
  • CRM (SuiteCRM) Management
  • Documenting of the processes to be used for future training purposes
  • Manipulating images in a tool like inkscape,
  • Writing end-user help for our bespoke software systems
  • Creating content inside our bespoke software systems

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

October 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,

INTERMEDIATE ★★

    InvoicingPayroll Processing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.09/hr

Regine

Candidate ID: 481167


ADVANCED

    Administrative Support, Email Support, Call Handling, Cold Calling...

INTERMEDIATE

    Invoicing, Payroll Processing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Pacific Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.09 per hour or $USD 787.86 per month

Full Time: $USD 9.09 per hour or $USD 1575.72 per month

Remote Staff Recruiter Comments

  • She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada 
  • She is a graduate of Computer Engineering 
  • She has been responsible for numerous administrative tasks which includes 
    • Customer Correspondence 
    • Email and Phone Support 
    • Database Management 
    • eCommerce Management 
    • Invoicing 
    • Creating Quotation
    • Inventory Management 
    • Purchasing
    • Graphic Designing using Photoshop and Canva
    • Product Listing and Product Research 
    • Appointment Setting and Client Reservations 
    • Data Entry 
  • When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
  • She has also experience with HTML 
  • She is a confident user of the following tools/platform  
    • Salesforce
    • HubSpot
    • Zendesk
    • Active Campaign
    • Slack 
    • QuickBooks 
    • Canva
    • Amazon 
    • eBay 
    • Shopify
    • Google Workspace 
    • Inkscape
    • MS Application (Excel, Document and Presentation) 
Predictive Index Behavioral Profile-  Adapter

Strongest Behaviors
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
  • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary 
  • This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
  • Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Employment History

Email Support Associate (Lazada Malaysia)

Industry:

Retail / Merchandise

Employment Period:

August 2014 to July 2015 (11 Months)

Duties and Responsibilities:

  • Provided customer support thru Email and live chats
  • Responds to queries about the product
  • Help customers with their complaints Place orders for customers Process returns

System Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

August 2015 to October 2015 (2 Months)

Duties and Responsibilities:

  • Provides technical support to different clients
  • Installing, configuring, and maintaining devices
  • Application software
  • System Management
  • Assessing systems determining problems and providing solutions

General Virtual Assistant/Freelancer

Industry:

Others

Employment Period:

October 2015 to February 2023 (88 Months)

Duties and Responsibilities:

  • Specialized in E-Commerce (Amazon, eBay, and Shopify)
  • Basic tasks of an Executive Assistant Administrative Tasks
  • Customer Service Support
  • Provide basic and advanced support to client

General Virtual Assistant

Industry:

Education

Employment Period:

February 2023 to October 2023 (8 Months)

Duties and Responsibilities:

  • Handle product orders, creating contract for orders, invoicing, software products (mathematics) 
  • Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
  • Writing scripts for internal and external user support
  • Create supporting articles and build their knowledge base
  • Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
  • Handle customer service and email support
  • Answering few incoming calls and phone calls regarding payment updates from clients
  • CRM (SuiteCRM) Management
  • Documenting of the processes to be used for future training purposes
  • Manipulating images in a tool like inkscape,
  • Writing end-user help for our bespoke software systems
  • Creating content inside our bespoke software systems

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

October 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,

INTERMEDIATE ★★

    InvoicingPayroll Processing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Doreen

Candidate ID: 477506


ADVANCED

    Lead Generation, Lead Mining...

INTERMEDIATE

    Lead Generation, Data Collection, Data Mining...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Doreen worked in a bank for 13 years. She started as a Customer Service Assistant and became a Marketing Officer after around 9 years.
  • In 2019, she shifted to remote working and provided her services to real estate clients where she performed the following:
    • Virtual Assistance
    • Lead Research and Generation
    • Email Marketing and Campaign
    • Data Mining
    • Digital Marketing 
    • Data Entry
    • Administrative task
    • Customer Service
    • Marketing Assistance
  • She can generate 50 leads/hour.
  • She had a chance to create automation workflow for an email campaign of one of her clients but most of her experience is manual email follow-up to leads.
  • She is proficient in MS Office Apps, CRMs like HubSpot and Salesforce, LinkedIn, Sales Navigator, and Apollo.
  • She is knowledgeable in Trello and Canva.
  • She is available anytime and open for any full-time or part-time position.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary

Doreen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Doreen plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service Assistant

Industry:

Banking / Financial Services

Employment Period:

November 2006 to April 2015 (101 Months)

Duties and Responsibilities:

  • Responsible for providing efficient and timely processing of transactions pertaining to deposits, withdrawals, and other miscellaneous

Marketing Officer

Industry:

Banking / Financial Services

Employment Period:

April 2015 to April 2019 (48 Months)

Duties and Responsibilities:

  • Responsible for the operations of the Marketing section of the branch and providing a good and successful business relationship with clients.
  • Supervises the Marketing Assistants for marketing and checking all the reports of the marketing section of the branch.

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

November 2019 to June 2020 (7 Months)

Duties and Responsibilities:

  • Lead Researching
  • Data Mining
  • Compare properties with similar properties that had recently sold to determine, competitive market prices
  • Prepare documents such as contracts, purchase agreements, closing statements, and deeds

Lead GenerationVirtual Assistant

Industry:

Property / Real Estate

Employment Period:

July 2020 to August 2022 (25 Months)

Duties and Responsibilities:

  • Lead Generation
  • Email writing, sending and replying to emails.
  • Administrative task

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

August 2022 to November 2022 (3 Months)

Duties and Responsibilities:

  • Lead Researching
  • B2B Lead Generation 

Education History

Field of Study:

Commerce

Major:

Business Adminstration

Graduation Date:

March 4, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationLead Mining

INTERMEDIATE ★★

    Lead GenerationData CollectionData Mining

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Doreen

Candidate ID: 477506


ADVANCED

    Lead Generation, Lead Mining...

INTERMEDIATE

    Lead Generation, Data Collection, Data Mining...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Doreen worked in a bank for 13 years. She started as a Customer Service Assistant and became a Marketing Officer after around 9 years.
  • In 2019, she shifted to remote working and provided her services to real estate clients where she performed the following:
    • Virtual Assistance
    • Lead Research and Generation
    • Email Marketing and Campaign
    • Data Mining
    • Digital Marketing 
    • Data Entry
    • Administrative task
    • Customer Service
    • Marketing Assistance
  • She can generate 50 leads/hour.
  • She had a chance to create automation workflow for an email campaign of one of her clients but most of her experience is manual email follow-up to leads.
  • She is proficient in MS Office Apps, CRMs like HubSpot and Salesforce, LinkedIn, Sales Navigator, and Apollo.
  • She is knowledgeable in Trello and Canva.
  • She is available anytime and open for any full-time or part-time position.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary

Doreen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Doreen plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service Assistant

Industry:

Banking / Financial Services

Employment Period:

November 2006 to April 2015 (101 Months)

Duties and Responsibilities:

  • Responsible for providing efficient and timely processing of transactions pertaining to deposits, withdrawals, and other miscellaneous

Marketing Officer

Industry:

Banking / Financial Services

Employment Period:

April 2015 to April 2019 (48 Months)

Duties and Responsibilities:

  • Responsible for the operations of the Marketing section of the branch and providing a good and successful business relationship with clients.
  • Supervises the Marketing Assistants for marketing and checking all the reports of the marketing section of the branch.

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

November 2019 to June 2020 (7 Months)

Duties and Responsibilities:

  • Lead Researching
  • Data Mining
  • Compare properties with similar properties that had recently sold to determine, competitive market prices
  • Prepare documents such as contracts, purchase agreements, closing statements, and deeds

Lead GenerationVirtual Assistant

Industry:

Property / Real Estate

Employment Period:

July 2020 to August 2022 (25 Months)

Duties and Responsibilities:

  • Lead Generation
  • Email writing, sending and replying to emails.
  • Administrative task

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

August 2022 to November 2022 (3 Months)

Duties and Responsibilities:

  • Lead Researching
  • B2B Lead Generation 

Education History

Field of Study:

Commerce

Major:

Business Adminstration

Graduation Date:

March 4, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationLead Mining

INTERMEDIATE ★★

    Lead GenerationData CollectionData Mining

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $5.26/hr

Dale

Candidate ID: 464484


ADVANCED

    Data Analysis, Data Collection, Data Entry, Microsoft Word 2010...

INTERMEDIATE

    Data Analysis, Data Collection, Data Entry, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 5.26 per hour or $USD 911.39 per month

Remote Staff Recruiter Comments

  • Dale has been working for 1 year and 5 months as an Investment Analyst in a venture capital investment based in the US.
  • He supported the following tasks:
    • Managing data systems to support the business operations
    • Investment Analysis
    • Monitoring the growth of the client's investment
  • He is proficient with Microsoft 365, Google App, Asana, Click Up, and, Notion.
  • He can start immediately in a full-time position.
Predictive Index Behavioral Profile- Scholar
https://www.predictiveindex.com/reference-profile/scholar/
 

Strongest Behaviors

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.

 

Behavioral Summary

Dale Eireann is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.


Employment History

Investment Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to June 2022 (16 Months)

Duties and Responsibilities:

  • We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
  • In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
  • I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

Education History


Skills

ADVANCED ★★★

    Data Analysis, Data Collection, Data Entry, Microsoft Word 2010, Microsoft Excel, Microsoft PowerPoint, Asana, Investment Analysis,

INTERMEDIATE ★★

    Data Analysis, Data Collection, Data Entry, Microsoft Office, Google DriveGoogle SheetsGoogle DocsGoogle CalendarAsana

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Shared Room
  • Speed Test Result: Download: 33.47, Upload: 31.55
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Ryzen 5 3400g
  • Operating System: Windows 10

All-inclusive Rate: USD $5.26/hr

Dale

Candidate ID: 464484


ADVANCED

    Data Analysis, Data Collection, Data Entry, Microsoft Word 2010...

INTERMEDIATE

    Data Analysis, Data Collection, Data Entry, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 5.26 per hour or $USD 911.39 per month

Remote Staff Recruiter Comments

  • Dale has been working for 1 year and 5 months as an Investment Analyst in a venture capital investment based in the US.
  • He supported the following tasks:
    • Managing data systems to support the business operations
    • Investment Analysis
    • Monitoring the growth of the client's investment
  • He is proficient with Microsoft 365, Google App, Asana, Click Up, and, Notion.
  • He can start immediately in a full-time position.
Predictive Index Behavioral Profile- Scholar
https://www.predictiveindex.com/reference-profile/scholar/
 

Strongest Behaviors

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.

 

Behavioral Summary

Dale Eireann is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.


Employment History

Investment Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to June 2022 (16 Months)

Duties and Responsibilities:

  • We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
  • In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
  • I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

Education History


Skills

ADVANCED ★★★

    Data Analysis, Data Collection, Data Entry, Microsoft Word 2010, Microsoft Excel, Microsoft PowerPoint, Asana, Investment Analysis,

INTERMEDIATE ★★

    Data Analysis, Data Collection, Data Entry, Microsoft Office, Google DriveGoogle SheetsGoogle DocsGoogle CalendarAsana

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Shared Room
  • Speed Test Result: Download: 33.47, Upload: 31.55
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Ryzen 5 3400g
  • Operating System: Windows 10

All-inclusive Rate: USD $6.97/hr

April

Candidate ID: 463082


ADVANCED

    eCommerce, Customer Support, Purchasing Management, Order Processing...

INTERMEDIATE

    Data Entry, Email Handling, Email Marketing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.97 per hour or $USD 1208.59 per month

Remote Staff Recruiter Comments

  • April has been working for over 10 years and has experience working for both local and international companies.  With her years of experience, she was able to handle the following tasks:
    • Inventory Management
    • Orders & Purchasing Management
    • Data Entry
    • Sales
    • Lead Generation
    • Customer Service Support
    • Appointment Setting
    • Email Management
    • Bookkeeping and Accounting
  • She enrolled herself in an Amazon VA Masterclass and has been working as a Virtual Assistant since 2021. She has supported both Australian and German clients. 
  • She is proficient in using the following tools/software:
    • MS Excel
    • Ladesk
    • Zoho
    • Packlink Pro
    • Sendcloud
    • Boxhero
    • Orderhive 
    • Content Studio
  • When she was working as an e-commerce Virtual Assistant, she was tasked to:
    • Customer service support- email and chat support
    • Order Fulfilment and Order Management- Amazon, Shopify, eBay, Etsy
    • Inventory Management and Purchasing
    • Social Media Management- scheduled posting
    • Administrative and Accounting tasks
  • She is available to start immediately and is amenable to working the day shift for any full-time position.


Predictive Index Behavioral Profile-  Promoter
https://www.predictiveindex.com/reference-profile/promoter/

Strongest Behaviors

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

April is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

General Virtual Assistant

Industry:

Retail / Merchandise

Employment Period:

January 2022 to December 2022 (11 Months)

Duties and Responsibilities:

  • Customer Service support and email management using Ladesk and Zoho
  • Orders Fulfillment thru Packlink Pro or Sendcloud (Amazon, Shopify, Ebay, Etsy, Kaufland etc)
  • Orders Management and Purchasing via Orderhive and Billbee
  • Inventory Management via Boxhero 
  • Other admin tasks and social media management task

Leads Generation and Data Entry on Linkedin

Industry:

Computer / Information Technology (Hardware)

Employment Period:

July 2021 to February 2022 (7 Months)

Duties and Responsibilities:

  • Facebook etc Email Management offload the time-consuming Zendesk Management tasks through the knowledge,
  • Appointment Setting strategies, and ideas I have learned from my training and Amazon Seller VA Masterclass

Sales transactions, Health, Death, and Living claims

Industry:

Banking / Financial Services

Employment Period:

September 2017 to July 2021 (46 Months)

Duties and Responsibilities:

  • Help protect BPI's clients secure their finances thru Life and Health Insurance, Savings, and Investment
  • Hit the daily, weekly, and monthly sales quota
  • Assist after Sales transactions, Health, Death, and Living claims

Purchaser

Industry:

Manufacturing / Production

Employment Period:

June 2015 to July 2017 (25 Months)

Duties and Responsibilities:

  • Verify from the requestor the specification of the requested item
  • Search for at least three vendors and request a formal quote
  • Create the Purchase Order in the Netsuite system
  • Monitor the delivery schedule and inform the end-use and the warehouse

Sales Associate

Industry:

Banking / Financial Services

Employment Period:

January 2007 to December 2012 (71 Months)

Duties and Responsibilities:

  • In charge of selling and promoting the product
  • Hit the daily, weekly, and monthly sales quota
  • Maintain the stocks inventory level and receipt of the delivery

Education History

Field of Study:

Business Studies/Administration/Management

Major:

BS Accounting Technology

Graduation Date:

April 1, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    eCommerce, Customer Support, Purchasing Management, Order Processing, Order Management, Email Support,

INTERMEDIATE ★★

    Data EntryEmail HandlingEmail Marketing

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 8.61, Upload: 2.16
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.97/hr

April

Candidate ID: 463082


ADVANCED

    eCommerce, Customer Support, Purchasing Management, Order Processing...

INTERMEDIATE

    Data Entry, Email Handling, Email Marketing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.97 per hour or $USD 1208.59 per month

Remote Staff Recruiter Comments

  • April has been working for over 10 years and has experience working for both local and international companies.  With her years of experience, she was able to handle the following tasks:
    • Inventory Management
    • Orders & Purchasing Management
    • Data Entry
    • Sales
    • Lead Generation
    • Customer Service Support
    • Appointment Setting
    • Email Management
    • Bookkeeping and Accounting
  • She enrolled herself in an Amazon VA Masterclass and has been working as a Virtual Assistant since 2021. She has supported both Australian and German clients. 
  • She is proficient in using the following tools/software:
    • MS Excel
    • Ladesk
    • Zoho
    • Packlink Pro
    • Sendcloud
    • Boxhero
    • Orderhive 
    • Content Studio
  • When she was working as an e-commerce Virtual Assistant, she was tasked to:
    • Customer service support- email and chat support
    • Order Fulfilment and Order Management- Amazon, Shopify, eBay, Etsy
    • Inventory Management and Purchasing
    • Social Media Management- scheduled posting
    • Administrative and Accounting tasks
  • She is available to start immediately and is amenable to working the day shift for any full-time position.


Predictive Index Behavioral Profile-  Promoter
https://www.predictiveindex.com/reference-profile/promoter/

Strongest Behaviors

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

April is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

General Virtual Assistant

Industry:

Retail / Merchandise

Employment Period:

January 2022 to December 2022 (11 Months)

Duties and Responsibilities:

  • Customer Service support and email management using Ladesk and Zoho
  • Orders Fulfillment thru Packlink Pro or Sendcloud (Amazon, Shopify, Ebay, Etsy, Kaufland etc)
  • Orders Management and Purchasing via Orderhive and Billbee
  • Inventory Management via Boxhero 
  • Other admin tasks and social media management task

Leads Generation and Data Entry on Linkedin

Industry:

Computer / Information Technology (Hardware)

Employment Period:

July 2021 to February 2022 (7 Months)

Duties and Responsibilities:

  • Facebook etc Email Management offload the time-consuming Zendesk Management tasks through the knowledge,
  • Appointment Setting strategies, and ideas I have learned from my training and Amazon Seller VA Masterclass

Sales transactions, Health, Death, and Living claims

Industry:

Banking / Financial Services

Employment Period:

September 2017 to July 2021 (46 Months)

Duties and Responsibilities:

  • Help protect BPI's clients secure their finances thru Life and Health Insurance, Savings, and Investment
  • Hit the daily, weekly, and monthly sales quota
  • Assist after Sales transactions, Health, Death, and Living claims

Purchaser

Industry:

Manufacturing / Production

Employment Period:

June 2015 to July 2017 (25 Months)

Duties and Responsibilities:

  • Verify from the requestor the specification of the requested item
  • Search for at least three vendors and request a formal quote
  • Create the Purchase Order in the Netsuite system
  • Monitor the delivery schedule and inform the end-use and the warehouse

Sales Associate

Industry:

Banking / Financial Services

Employment Period:

January 2007 to December 2012 (71 Months)

Duties and Responsibilities:

  • In charge of selling and promoting the product
  • Hit the daily, weekly, and monthly sales quota
  • Maintain the stocks inventory level and receipt of the delivery

Education History

Field of Study:

Business Studies/Administration/Management

Major:

BS Accounting Technology

Graduation Date:

April 1, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    eCommerce, Customer Support, Purchasing Management, Order Processing, Order Management, Email Support,

INTERMEDIATE ★★

    Data EntryEmail HandlingEmail Marketing

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 8.61, Upload: 2.16
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Empowering Accurate and Data-Driven Decisions for US Clients

Accurate and efficient data management is crucial to make the right decisions in today’s digital and data-driven business landscape.
This way, businesses can make smarter decisions, improve operational efficiency, and boost customer service and satisfaction.

That said, managing your physical and digital records is time and resource-intensive, especially if you’re just starting out.

Here’s where data entry specialists come in.

How can data entry operators help you manage your physical and online data – and empower you to make better-informed decisions? What qualifications should you look for when hiring one? Let’s find out.

Understanding the Role of Data Entry Specialists

Data entry clerks are responsible for inputting, organizing, and maintaining accurate information in computer systems or databases.

They keep your company’s database error-free, updated, and secure so you can focus on running your business.

Thus, they’re highly in demand across various industries that require accurate data like healthcare, finance, and e-commerce.

Despite the growth of Artificial Intelligence (AI), data entry specialists remain in demand today as it still can’t match human accuracy and output.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

How Filipino Data Entry Specialists Contribute to Accurate Data Management for Compliance and Decision-Making in the US

When it comes to data entry outsourcing, the Philippines remains the most popular destination for many US companies.

They Understand Industry Standards, Regulations, and Cultural Nuances

Filipino data entry specialists are well-versed in handling complex data tasks accurately and precisely. Their support helps you better analyze trends, forecast outcomes, and identify growth opportunities for your business.

In addition, many undergo additional training to meet global standards and protect your company’s data privacy, which is especially important if you’re in the healthcare and finance industry.

Furthermore, Filipino remote contractors can easily adapt and understand your business practices and culture, which helps facilitate seamless communication.

Time Zone Compatibility

Although there is a big time zone difference between the US and the Philippines, savvy business owners can use this to their advantage.

First, Filipino data entry specialists can cover shifts beyond regular US working hours and provide round-the-clock support for your international clients.

In addition, overlapping work hours allow you to assign a task to your data entry clerk – so they can have it ready for review the next morning.

Finally, should the need arise, Filipinos are able and willing to shift schedules to meet urgent or time-sensitive assignments.

Key Qualities to Look for in a Data Entry Specialist

First time hiring a data entry operator?
Here are the skills and qualifications you should look for:

Attention to Detail, Reliability, Confidentiality, and Technological Adaptability

Accuracy and confidentiality are everything in data entry.

Thus, look for candidates with a keen eye for details who could be counted on to accomplish tasks accurately and on time.

They must also have experience in handling sensitive data and be willing to sign Non-disclosure Agreements (NDAs). Finally, they must know how to use the various tools and software needed for their jobs.

Tips for Evaluating Skills Like Typing Accuracy and Software Knowledge

Knowing which skills to put in your job description is one thing; spotting them among applicants is another.

Here are some tips to help you assess your applicants better during the hiring process:

Assessing Typing Accuracy and Speed

    First, set a benchmark for their performance (e.g., able to type 65 words per minute at 95% accuracy).

   Use online typing tests like TypingTest to assess typing speed and accuracy.

Evaluating Reliability

   Start by doing reference checks on your applicant’s punctuality, attendance, and consistency in meeting deadlines.

   Besides this, you can assign a trial task to them so you can observe their timeliness and accuracy firsthand.

Establishing Confidentiality

   Have them sign Non-Disclosure Agreements (NDAs).

   If they’ll be dealing with especially sensitive information, you can also run a background check on them just to be sure.

Testing Software Knowledge and Technological Adaptability

   Create exercises that involve using essential tools like Microsoft Excel, Google Sheets, or database systems (e.g., entering, sorting, and filtering data).

   Additionally, instruct them to use unfamiliar software (e.g., a Customer Relationship Management (CRM) or custom database tool) and observe how they explore and learn it.

Specific Qualifications or Certifications to Look For in Your Applicants

Top applicants often have the following qualifications:

Typing and Data Entry Skills

   Data entry-related certifications from reputable sources like Udemy or Coursera.

   Typing Test certifications from accredited platforms.

Spreadsheet and Database Management

   Microsoft Office Specialist (MOS): A certification in Excel or the whole Microsoft Office Suite demonstrating proficiency in data management, formulas, and advanced tools like pivot tables.

   Google Sheets Certification: Available through the Google Workspace Skills programs, these courses validate proficiency in Google Sheets for cloud-based data management.

Cybersecurity Awareness

   Certified Information Systems Security Professional (CISSP): Particularly useful for data-sensitive industries (healthcare, finance).

Other Certifications

   CRM and ERP Training: Certifications in tools like Salesforce, SAP, or Zoho CRM demonstrate expertise in managing customer and organizational data.

   Virtual Assistant Certifications.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

How to Hire the Best Data Entry Specialists for US Businesses

Ready to hire a data entry specialist? Here’s how:

Step-by-Step Guide to Finding, Interviewing, and Onboarding Data Entry Operators

If you’ve never hired a data entry operator remotely, you can refer to the following:

Identify Your Business Needs

Identify Your Business Needs

   Start by clarifying what tasks your data entry operator will handle (e.g., data validation, typing).

   Next, set your expectations for the job and determine a competitive pay range based on market rates and your budget.

Source Qualified Candidates

Source Qualified Candidates

   Post your job listing on platforms like LinkedIn or ask your professional network for recommendations.

Screen Applicants

Screen Applicants

   Filter resumes for relevant experiences, certifications, technical skills, and assess applicants based on their experience handling sensitive information.

Test Technical Skills

Test Technical Skills

   Assign trial tasks to your applicants to gauge their skills or use online tools to measure their typing speed and accuracy.

Conduct Interviews

Conduct Interviews

   Ask behavioral questions like “How do you prioritize tasks with tight deadlines?” or scenario-based questions like “What would you do if you encountered discrepancies in a datasheet?”

Onboard Your New Hire

Onboard Your New Hire

   Once you’ve chosen a suitable candidate, give them access to all the necessary software, accounts, and training materials they need for their work.

   Additionally, clearly outline their expected workflows, your expected data entry standards, and reporting protocols.

   Furthermore, have them sign an NDA to protect sensitive data.

Monitor and Evaluate Performance

Monitor and Evaluate Performance

   Schedule weekly check-ins with your data entry specialist to address potential challenges and provide constructive feedback.

Tips for Creating Job Descriptions That Attract Top Talent

Struggling to make an appropriate data entry job description for your needs? Follow these steps:

Use a Clear and Specific Job Title

Use a Clear and Specific Job Title

Avoid vague titles like “office worker” or “clerk.” Instead, use these:

  • Data Entry Specialist
  • Data Entry Representative
  • Remote Data Entry Operator
  • Data Entry and Accuracy Analyst

Start With an Engaging Summary

Start With an Engaging Summary

Write a short but engaging introduction about the role’s importance and how it fits your company’s goals.

Highlight Key Responsibilities

Highlight Key Responsibilities

Be concise and specific about the role’s tasks to avoid confusion.

Specify Required Skills and Qualifications

Specify Required Skills and Qualifications

Include essential skills while emphasizing must-have traits like attention to detail, confidentiality, and typing speed.

Emphasize Benefits and Perks

Emphasize Benefits and Perks

Further attract potential candidates by highlighting what they’ll gain by working with you.

State Any Tools and/or Platforms They’ll Use

State Any Tools and/or Platforms They’ll Use

Mention what software and tools your applicant needs to know – and what will be covered by their training.

Provide Details for Their Work Setup and Hours

Provide Details for Their Work Setup and Hours

Be specific about their shift’s hours and time zone alignment.

Highlight Your Company’s Mission and Values

Highlight Your Company’s Mission and Values

Attract like-minded applicants by being transparent about your company’s purpose.

End With a Call to Action

End With a Call to Action

End With a Call to Action

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Remote Staff: A Platform Offering Seamless Data Entry Services

Need help finding qualified applicants?
Leave it to a trusted outsourcing company like Remote Staff.

Remote Staff as a Reliable Platform for Hiring Data Entry Operators

We scout and vet top remote talent – so all you need to do is pick the right one for you.

Remote Staff: A Platform Offering Seamless Data Entry Services

Need help finding qualified applicants?
Leave it to a trusted outsourcing company like Remote Staff.

Remote Staff as a Reliable Platform for Hiring Data Entry Operators

We scout and vet top remote talent – so all you need to do is pick the right one for you.

How Remote Staff Connects US Businesses With Skilled Remote Professionals

How Remote Staff Connects US Businesses With Skilled Remote Professionals

Upon submitting your requirements, Remote Staff will scout, screen, and match the right candidates for your needs.
Once we find qualified candidates, we’ll set up your interviews with them. If you don’t find a suitable one from the first batch, we’ll keep looking.
Otherwise, one of our Client Relations Executives (CREs) will contact you to schedule the onboarding date of your chosen applicant/s.

Benefits of Working With Remote Staff

Benefits of Working With Remote Staff

Aside from these, here are some other perks you’ll get by partnering up with Remote Staff:

Pre-Vetted Talent Pool
Working with Remote Staff gives you access to a vast pool of highly talented applicants, so you won’t have to seek them out yourself.

Streamlined Communication and Management Tools
Remote Staff has its own monitoring system, RSSC, to help you track your data entry specialist’s daily progress and promote transparency and accountability.

Flexible Hiring Options (Full-Time and Part-Time)
Another advantage of partnering with Remote Staff is that it offers both full-time and part-time applicants to meet your staffing needs, allowing you to scale your business operations in a more cost-effective way.

Support in Ensuring Data Security and Compliance
Finally, Remote Staff has Non-Disclosure Agreements (NDAs) in place to protect your private data and our legal team is on standby to help you address potential legal issues.

Pre-Vetted Talent Pool
Working with Remote Staff gives you access to a vast pool of highly talented applicants, so you won’t have to seek them out yourself.

Streamlined Communication and Management Tools
Remote Staff has its own monitoring system, RSSC, to help you track your data entry specialist’s daily progress and promote transparency and accountability.

Flexible Hiring Options (Full-Time and Part-Time)
Another advantage of partnering with Remote Staff is that it offers both full-time and part-time applicants to meet your staffing needs, allowing you to scale your business operations in a more cost-effective way.

Support in Ensuring Data Security and Compliance
Finally, Remote Staff has Non-Disclosure Agreements (NDAs) in place to protect your private data and our legal team is on standby to help you address potential legal issues.

Why Hire Virtual Assistants?

Just like any other employee, your data entry operators must have the right tools to work efficiently:

Commonly Used Data Entry Software by Professionals

Here are some tools both new and experienced data entry operators typically use:

Spreadsheet Software:

  • Microsoft Excel: Industry standard for organizing, analyzing, and processing data.
  • Google Sheets: Cloud-based alternative to Excel; ideal for collaboration with real-time editing and sharing capabilities

Database Management Tools:

  • Microsoft Access: Excellent for managing large volumes of structured data; combining data entry and query capabilities.
  • Oracle Database: Enterprise-grade database management for extensive datasets.
  • MySQL: Open-source data management system commonly used in web applications.

Optical Character Recognition (OCR) Software:

  • ABBYY FineReader: Converts scanned documents and images into editable text.
  • Adobe Acrobat Pro: Extracts data from PDFs using OCR technology.
  • Readiris: Simplifies converting scanned documents into Word, Excel, or PDF formats.

Data Entry Automation Tools:

  • UiPath: Robotic Process Automation (RPA) tool for automating repetitive data entry tasks.
  • Zapier: Connects apps and automates workflows, reducing manual entry.
  • AutoHotkey: Used for creating keyboard shortcuts to speed up the data entry process.

Customer Relationship Management (CRM) Software:

  • Salesforce: Enables efficient entry and management of customer data
  • HubSpot CRM: Free tool for data entry and CRM.

Other Industry-Specific Software:

  • QuickBooks: For data entry in accounting and finance.
  • SAP ERP: A comprehensive enterprise solution for managing business data.

How Automation and AI Assist Specialists in Managing Large Datasets

How Automation and AI Assist Specialists in Managing Large Datasets

The rapid growth of Artificial Intelligence (AI) enables data entry specialists to automate repetitive tasks and streamline data analysis, helping them save time and resources.

In addition, AI can also improve their accuracy by flagging inconsistencies or duplicate entries in datasets. Furthermore, AI detects and safeguards confidential information via encryption and monitoring tools.

The Importance of Secure Systems for Protecting Sensitive Client Data

The Importance of Secure Systems for Protecting Sensitive Client Data

In today’s digitally connected world, data is one of your most important resources. Thus, your company must have a robust and secure system in place to protect your data from cyber attacks. These are technologies and practices designed to protect sensitive data – and include antivirus software, encryption, access control, and many more. Having these in place ensures regulatory compliance with data privacy and fosters long-term trust and client loyalty.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Common Challenges in Data Entry and How Specialists Overcome Them

Although it may seem simple at first glance, data entry work has its own challenges:

Typical Hurdles Like Data Inaccuracies, Volume Handling, and Deadline Pressure

Common data entry challenges include:

Handling Large Volumes of Data

Managing extensive datasets can be overwhelming, especially for newer data entry specialists, which leads to delays and errors.

Data Inaccuracies

Errors during data entry can lead to misinformation, financial losses, or compliance issues.

Deadline Pressure

Meeting deadlines without sacrificing quality can be difficult, particularly if your clerk is handling large volumes of data.

Handling Repetitive Tasks

Data entry can be monotonous at times, which can lead to fatigue and reduced productivity.

Software and System Issues

Using unfamiliar, sometimes outdated, tools and software can lead to delays and errors.

Data Security Concerns

Keeping your company’s data secure remains a chief concern for data entry specialists.

How Skilled Specialists Employ Verification Processes and Efficiency Techniques to Overcome These Challenges

Fortunately, experienced data entry specialists have their own ways to overcome the challenges mentioned above:

Verification Processes

Double-Entry Verification:
Skilled specialists input data twice and then compare the entries for any discrepancies. Doing this is especially useful in critical industries like healthcare and finance, where precision is crucial.

Automated Validation Tools:
Tools integrated into databases and spreadsheets (e.g., Microsoft Excel’s Data Validation feature) automatically check for errors like incorrect formats, missing fields, or invalid data.

Cross-Referencing with Source Documents:
Specialists constantly cross-check data against original source materials like invoices, receipts, or scanned documents, to ensure consistency.

Peer Reviews and Audits:
Data entry teams implement peer review systems where they review each other’s work to catch and correct errors.

Efficiency Techniques

Use Automation Tools:
Many specialists rely on Optical Character Recognition (OCR) software to extract texts from scanned documents, reducing the need for manual data entry.

Batch Processing:
Instead of handling one record at a time, data entry experts organize tasks into batches, allowing them to process similar types of data more quickly and efficiently.

Keyboard Shortcuts and Speed Typing Techniques:
Proficient use of keyboard shortcuts in Excel or other database tools speeds up manual navigation and boosts overall productivity.

Time Management Strategies:
Some specialists use techniques like the Pomodoro Method to help them maintain focus and productivity over extended periods.

Streamlined Workflows:
Project Management Tools like Clickup and Trello help specialists ensure they meet their deadlines and identify which tasks to prioritize.

Real-World Examples of How Data Entry Experts Mitigate Errors

Here’s how specialists apply the techniques above in real-life scenarios, starting with healthcare.

Errors in transcribing handwritten patient records into Electronic Health Records (EHRs) can lead to serious consequences.

To overcome this, data entry specialists use OCR software to digitize these handwritten notes and then manually validate the results to ensure accuracy.

This leads to reduced errors in patient records, improving treatment accuracy, and ensuring regulatory compliance.

Another example we’ll take a look at is in managing product listings in e-commerce. Here, specialists use automated validation tools like rules within spreadsheets to flag incomplete or inconsistent entries.

They also use pre-defined templates to standardize entries for similar product categories, leading to improved customer experiences and minimizing loss of revenue from pricing errors.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Cost Analysis: Is Hiring a Filipino Data Entry Specialist Worth It?

With all that said, are data entry experts a good investment for your company? Let’s find out.

Breaking Down the Cost-Benefit Ratio of Employing Data Entry Experts

Let’s start by comparing the cost of hiring outsourced Filipino data entry experts with the benefits they offer.

The initial costs of hiring one include:

  • Salary/Fees,
  • Software/Tools (initial investment in Microsoft Excel, database systems, or OCR tools), and
  • Training.

Now, let’s look at the benefits.

First off, outsourcing to Filipino data entry experts is much cheaper than hiring their in-house counterparts, offering equal or greater quality service at a lower cost.

According to Payscale, the average hourly base rate for Filipino data entry workers is PHP 98.63 (USD 1.68). This is much lower compared to the US average base hourly rate of USD 16.74 for the same role.

In addition, many already come with all the tools and software they need for work, which further reduces your overhead costs.

Overall, outsourcing data entry to Filipino experts minimizes your operational costs while still boosting your company’s efficiency and productivity. These enable your business to effectively scale up and down without compromising quality.

Productivity Gains, Error Reduction, and Operational Improvements

Besides its financial benefits, hiring a data entry expert frees you up to focus on strategic endeavours instead of repetitive data tasks.

In addition, skillful data management helps you make better-informed decisions to grow your business. This also results in fewer errors and improved compliance, resulting in reduced loss and further profit.

FAQs About Hiring Data Entry Specialists

Here are some of the most common questions US businesses ask when hiring data entry experts:

How Do I Ensure Data Security When Outsourcing?

You can protect your company’s data by requiring your outsourced data entry specialists to sign non-disclosure agreements (NDAs) upon hiring.

Aside from this, utilize encrypted file-sharing platforms like Google Workspace and Microsoft OneDrive when sharing sensitive data with them.

In addition, follow the Principle of Least Privilege (PoLP), which means limiting your clerk’s access rights to only what’s required for their jobs.

However, it helps to have an incident response plan in place to handle potential data breaches.

Finally, one of the best ways you can protect your company’s data is by working with a trusted outsourcing company like Remote Staff since they already have tried and tested policies in place.

What Software Should a Proficient Data Entry Expert Be Familiar With?

Your chosen data entry specialist must be proficient in the following:

Spreadsheet and Database Tools:

  • Microsoft Excel
  • Google Spreadsheets

Word Processing Software:

  • Microsoft Word
  • Google Docs

Optical Character Recognition (OCR) Tools:

  • ABBYY FineReader
  • Adobe Acrobat Pro

Cloud Storage and File-Sharing Tools:

  • Google Drive
  • Dropbox

Automation Tools:

  • Zapier
  • Alteryx

Communication Tools:

  • Slack
  • Microsoft Teams

What Should I Include in a Job Description for a Data Entry Specialist?

Here’s what you need to include in your data entry specialist job description:

  • Job Title
  • Job Overview:
    • Brief summary of the role, its purpose, and how it fits into your organization.
  • Key Responsibilities:
    • List the role’s primary duties to set expectations.
  • Required Qualifications
    • Specify the minimum qualifications needed for the role
  • Desired Skills:
    • Highlight any additional skills or attributes that are ideal for the role.
  • Compensation and Benefits:
    • State the salary range or whether it’s negotiable.
    • Mention additional benefits like healthcare, professional development opportunities, or flexible working arrangements.
  • Application Instructions:
    • Provide clear steps on how to apply for the position

Accurate and efficient data management is crucial to the success and growth of your business. One of the most cost-effective ways to achieve this is by outsourcing a skilled and experienced Filipino data entry specialist.

Struggling to find quality specialists on your own? Remote Staff is here to help.

We have a wide pool of skilled data entry experts for you to choose from.

Aside from this, we also have candidates for other positions like virtual assistants and virtual receptionists.

Ready to start experiencing the benefits of effective data management? Contact one of our Client Relations Executives (CREs) today!

Accurate and efficient data management is crucial to the success and growth of your business. One of the most cost-effective ways to achieve this is by outsourcing a skilled and experienced Filipino data entry specialist.

Struggling to find quality specialists on your own? Remote Staff is here to help.

We have a wide pool of skilled data entry experts for you to choose from.

Aside from this, we also have candidates for other positions like virtual assistants and virtual receptionists.

Ready to start experiencing the benefits of effective data management? Contact one of our Client Relations Executives (CREs) today!

For more information on where to find skilled accountants
at the most competitive rates, call us today or

For more information on where to find skilled accountants at the most competitive rates, call us today or