Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

• Handles technical issues of U.S. customer's Creative products via phone support and email and pushing sales to every customer. Participated as a front liner during Road shows and IT shows.

• Handle customer support enquiries via phone / email / support ticketing system. Response to support requests - Phone / Email / Support Ticketing System - within targeted time frame and resolve support requests with best possible solution(s).
• Attending to data center customers and provide Data Center maintenance.
• Setting up of servers (Windows 2003/2008, Linux Centos, FTP) as we as Windows clustering. Planning, Setup, Installation, Reinstallation, Migration, Maintain and Rectify server issues.
• Network (LAN/WAN/VPN): Deploying and configuring network solutions such as CISCO routers and switches.
• Server/network monitoring (Planning, Setup, Maintain and Rectify network issues).
• Setup and maintenance of hosting accounts, web servers, MS Exchange (2003/2007) email and mobile email setup.
• PC setup, configuration, and maintenance: Windows (XP, Vista), Linux Centos.
• Perform after office hours provisioning and 1st level technical support.
• Involve in new order process - such as setting up new hosting accounts, and new servers.
• Active Directory Administration and Microsoft Exchange accounts Administration.
• Monitor network stability, involve in planning, setup, maintenance and rectify network problem.
• Assist to Sales to provide after-sales support.
• Assist to attend to basic sales inquiry when sales representative is not available.

• Handled 1st level phone support and email response for American clients' satellite service.
• Provided technical support to American Customers, including equipment troubleshooting, installment and activation. Provided marketing information to customers and handled general queries.

• Provide full support to RBS users with issues from all in-house applications (AS400, Kondor+, etc.), Windows OS (XP) administration, as well as Microsoft Office 2003/2007/2010, SharePoint etc.
• Provide trade floor desktop support for applications/systems such as Reuters3000Xtra, RMDS, Bloomberg, Bloomberg Anywhere, etc.
• MS Exchange (2003), Outlook, and Lotus Notes (client and domino) email and mobile (Blackberry) setup, configuration, and maintenance.
• Provide PC upgrade and Desktop Support Services to the RBS Infrastructure Integration Program. Build office PC/Laptop using existing corporate build processes.
• Provide immediate personal L2/L3 support to front-office users. Provide desk-side assistance to back-office users.
• Utilize Active Directory for user/group/machine accounts management and administration.
• Manage PROJECTS within Singapore IT service desk purview (such as PC deployment, process enhancement, application UAT testing, etc.). Disaster Recovery site included.
• Provide Core Desktop Support (3rd line) to Front/Back Office users through escalation channel by IT Service Desk, Desktop Support team etc.
• Serve as back-up leader to the service desk team. Site survey on Hardware and Logging.
• Manages changes using change requests web application while complying with banking security standards.
• Manages all reporting needs for Singapore and/or the region. Includes data generation, analysis and summarized information for recommendation, presentation etc. Ensures high level of end-user satisfaction. Ensure the team pro-actively document all knowledge and experience in the share depository and participate in knowledge sharing / training for the team.
• Performs system security administration on technology platforms in accordance with the defined policies, standards, and procedures of the organization, as well as with industry best practices and vendor guidelines. Utilizes Phone / Ticketing Systems (Remedy Tool).
• Performs assessments, installation and configuration of security tools, systems, and applications, including Identity Management systems and host-based security systems.

• Lead, and participate in as necessary, the activities related to the identification of system requirements, documentation, testing and presentation of assigned business segments technology initiatives while adhering to established policies and procedures.
• Identify system issues within scope of responsibility ensuring issues are brought to timely resolution and documented according to department standards.
• Maintain large scale multi-tenant communication platform ensuring departmental best practices are followed, as required.
• Act as a liaison between information technology and appropriate department or staff in efforts to drive strategic systems technology initiatives.
• Participate in determining/defining project requirements.
• As required, work with appropriate resource (e.g., engineering, etc.) to approve/accept documentation related to platform build outs.
• Continuously update existing platform documentation
• Conduct testing on existing systems to varying degrees as required (e.g., unit, capacity, or failover testing, etc.)
• Conduct technical research to analyze existing programs for deficiencies or areas that can be improved.
• Identify options for potential solutions and assessing them for both technical and business suitability.
• Partner with other technical staff, (e.g., networking, telecom, application development, etc.) to ensure connectivity and compatibility between systems.
• Draw up specific proposals for modified or replacement programs.
• Research, plan, install, configure, troubleshoot, maintain, and upgrade vendor software.

• Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).
• Update project plan as necessary.
• Monitor progress of tasks ensuring all deadlines are met as scheduled.
• Provide management with status reports detailing status and timelines.
• Follow all steps to close project which may include conducting meetings, completing project reports, and maintaining completed project file.

• Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.
• Respond with a sense of urgency to problems escalated to employee's level.
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.
• Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met.
• Ensure quality resolution and thorough and accurate documentation of customer issues.
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues.

• Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
• Cooperate with team members to meet goals or complete tasks.
• Provide quality customer service that exceeds customer expectations and improves level of service being provided.
• Treat all internal/external customers, team members and department contacts with dignity/respect.
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.

• Perform daily monitoring operation and support.
• Assist in analysing, assigning, and escalating support calls • Provide remote technical support to 100+ clients.
• Provide continuous patch updates and maintain IT hygiene.
• Conduct monthly review of incidents and service requests to analyse and recommend improvements in quality.
• Administer SharePoint, Azure AD, Intune, Teams and MS365
• Troubleshooting Windows / Mac Desktops and Laptops
• Security systems (Sophos, Zoho Vault)
• MSP Tools (RMM, N-Able)

• Administration of LAN / WAN, Windows Server 2000/2003/2008, Print Servers and Lotus Notes Servers.
• IT related inquiry and desktop support (PC/Notebook, Printer and Copier Machine, etc.)
• Antivirus patches update, clean up and validation of PCs.
• IT equipment/consumable inventory management/replenishment. IT store/server room housekeeping.
• Multiple Hospital Software (VI & SAP) installation and updates maintenance
• Backup/restoration of database and backup tape management
• Administration of network infra and servers, and user account creation for: Lotus Notes; External Email; Active Directory; Buffalo server; CRM Web Update and backup
• Windows Active Directory configuration, maintenance, and monitoring. Email ID management.
• Develop and maintain standard operating procedures. Procurement Orders and Invoice management
• Support users on desktop settings, emails, printers, and office applications.
• Maintain IT inventory and keep track of changes in the network.
• Complete installation of Windows. Configuration, deployment, and maintenance
• Conduct training every month to St. Luke’s Hospital staff to answer questions and to share knowledge to address simple IT matters to minimize delays in support response.
• Mobile device email setup
• Documentation of server management and other IT systems.
• Network and Wi-Fi maintenance.

• Tier 2 Service Desk: Resolve escalated support tickets for customers via both phone and email, along with proactive support for monitored environments.
• Working experience supporting all current Microsoft Windows Operating Systems (Windows 10, Windows Server 2016, 2019)
• Working experience supporting various hardware technologies including PCs, Servers, Printers, etc.
• Working experience supporting Cloud technologies including Office 365, Intune, and Azure AD, etc.
• Working experience supporting in Active Directory, PowerShell, Scripting, etc.
• Working experience supporting remote access technologies including Citrix, RDS, VPN, etc.
• Experience supporting and troubleshooting of TCP/IP, endpoint security, DNS, DHCP, etc.
• Continue to expand knowledge and experience gaining expertise in various technologies.
• Experience with 2-factor authentication (Microsoft/Google Authenticator, DUO)
• Security systems (SIEM, Sentinel One, Threat Locker)
• Backup solutions (Datto, Veeam, VMware, Axcient)
• MSP Tools (N-Central, N-able, RMM, SolarWinds)

• Handles technical issues of U.S. customer's Creative products via phone support and email and pushing sales to every customer. Participated as a front liner during Road shows and IT shows.

• Handle customer support enquiries via phone / email / support ticketing system. Response to support requests - Phone / Email / Support Ticketing System - within targeted time frame and resolve support requests with best possible solution(s).
• Attending to data center customers and provide Data Center maintenance.
• Setting up of servers (Windows 2003/2008, Linux Centos, FTP) as we as Windows clustering. Planning, Setup, Installation, Reinstallation, Migration, Maintain and Rectify server issues.
• Network (LAN/WAN/VPN): Deploying and configuring network solutions such as CISCO routers and switches.
• Server/network monitoring (Planning, Setup, Maintain and Rectify network issues).
• Setup and maintenance of hosting accounts, web servers, MS Exchange (2003/2007) email and mobile email setup.
• PC setup, configuration, and maintenance: Windows (XP, Vista), Linux Centos.
• Perform after office hours provisioning and 1st level technical support.
• Involve in new order process - such as setting up new hosting accounts, and new servers.
• Active Directory Administration and Microsoft Exchange accounts Administration.
• Monitor network stability, involve in planning, setup, maintenance and rectify network problem.
• Assist to Sales to provide after-sales support.
• Assist to attend to basic sales inquiry when sales representative is not available.

• Handled 1st level phone support and email response for American clients' satellite service.
• Provided technical support to American Customers, including equipment troubleshooting, installment and activation. Provided marketing information to customers and handled general queries.

• Provide full support to RBS users with issues from all in-house applications (AS400, Kondor+, etc.), Windows OS (XP) administration, as well as Microsoft Office 2003/2007/2010, SharePoint etc.
• Provide trade floor desktop support for applications/systems such as Reuters3000Xtra, RMDS, Bloomberg, Bloomberg Anywhere, etc.
• MS Exchange (2003), Outlook, and Lotus Notes (client and domino) email and mobile (Blackberry) setup, configuration, and maintenance.
• Provide PC upgrade and Desktop Support Services to the RBS Infrastructure Integration Program. Build office PC/Laptop using existing corporate build processes.
• Provide immediate personal L2/L3 support to front-office users. Provide desk-side assistance to back-office users.
• Utilize Active Directory for user/group/machine accounts management and administration.
• Manage PROJECTS within Singapore IT service desk purview (such as PC deployment, process enhancement, application UAT testing, etc.). Disaster Recovery site included.
• Provide Core Desktop Support (3rd line) to Front/Back Office users through escalation channel by IT Service Desk, Desktop Support team etc.
• Serve as back-up leader to the service desk team. Site survey on Hardware and Logging.
• Manages changes using change requests web application while complying with banking security standards.
• Manages all reporting needs for Singapore and/or the region. Includes data generation, analysis and summarized information for recommendation, presentation etc. Ensures high level of end-user satisfaction. Ensure the team pro-actively document all knowledge and experience in the share depository and participate in knowledge sharing / training for the team.
• Performs system security administration on technology platforms in accordance with the defined policies, standards, and procedures of the organization, as well as with industry best practices and vendor guidelines. Utilizes Phone / Ticketing Systems (Remedy Tool).
• Performs assessments, installation and configuration of security tools, systems, and applications, including Identity Management systems and host-based security systems.

• Lead, and participate in as necessary, the activities related to the identification of system requirements, documentation, testing and presentation of assigned business segments technology initiatives while adhering to established policies and procedures.
• Identify system issues within scope of responsibility ensuring issues are brought to timely resolution and documented according to department standards.
• Maintain large scale multi-tenant communication platform ensuring departmental best practices are followed, as required.
• Act as a liaison between information technology and appropriate department or staff in efforts to drive strategic systems technology initiatives.
• Participate in determining/defining project requirements.
• As required, work with appropriate resource (e.g., engineering, etc.) to approve/accept documentation related to platform build outs.
• Continuously update existing platform documentation
• Conduct testing on existing systems to varying degrees as required (e.g., unit, capacity, or failover testing, etc.)
• Conduct technical research to analyze existing programs for deficiencies or areas that can be improved.
• Identify options for potential solutions and assessing them for both technical and business suitability.
• Partner with other technical staff, (e.g., networking, telecom, application development, etc.) to ensure connectivity and compatibility between systems.
• Draw up specific proposals for modified or replacement programs.
• Research, plan, install, configure, troubleshoot, maintain, and upgrade vendor software.

• Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).
• Update project plan as necessary.
• Monitor progress of tasks ensuring all deadlines are met as scheduled.
• Provide management with status reports detailing status and timelines.
• Follow all steps to close project which may include conducting meetings, completing project reports, and maintaining completed project file.

• Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.
• Respond with a sense of urgency to problems escalated to employee's level.
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.
• Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met.
• Ensure quality resolution and thorough and accurate documentation of customer issues.
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues.

• Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
• Cooperate with team members to meet goals or complete tasks.
• Provide quality customer service that exceeds customer expectations and improves level of service being provided.
• Treat all internal/external customers, team members and department contacts with dignity/respect.
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.

• Perform daily monitoring operation and support.
• Assist in analysing, assigning, and escalating support calls • Provide remote technical support to 100+ clients.
• Provide continuous patch updates and maintain IT hygiene.
• Conduct monthly review of incidents and service requests to analyse and recommend improvements in quality.
• Administer SharePoint, Azure AD, Intune, Teams and MS365
• Troubleshooting Windows / Mac Desktops and Laptops
• Security systems (Sophos, Zoho Vault)
• MSP Tools (RMM, N-Able)

• Administration of LAN / WAN, Windows Server 2000/2003/2008, Print Servers and Lotus Notes Servers.
• IT related inquiry and desktop support (PC/Notebook, Printer and Copier Machine, etc.)
• Antivirus patches update, clean up and validation of PCs.
• IT equipment/consumable inventory management/replenishment. IT store/server room housekeeping.
• Multiple Hospital Software (VI & SAP) installation and updates maintenance
• Backup/restoration of database and backup tape management
• Administration of network infra and servers, and user account creation for: Lotus Notes; External Email; Active Directory; Buffalo server; CRM Web Update and backup
• Windows Active Directory configuration, maintenance, and monitoring. Email ID management.
• Develop and maintain standard operating procedures. Procurement Orders and Invoice management
• Support users on desktop settings, emails, printers, and office applications.
• Maintain IT inventory and keep track of changes in the network.
• Complete installation of Windows. Configuration, deployment, and maintenance
• Conduct training every month to St. Luke’s Hospital staff to answer questions and to share knowledge to address simple IT matters to minimize delays in support response.
• Mobile device email setup
• Documentation of server management and other IT systems.
• Network and Wi-Fi maintenance.

• Tier 2 Service Desk: Resolve escalated support tickets for customers via both phone and email, along with proactive support for monitored environments.
• Working experience supporting all current Microsoft Windows Operating Systems (Windows 10, Windows Server 2016, 2019)
• Working experience supporting various hardware technologies including PCs, Servers, Printers, etc.
• Working experience supporting Cloud technologies including Office 365, Intune, and Azure AD, etc.
• Working experience supporting in Active Directory, PowerShell, Scripting, etc.
• Working experience supporting remote access technologies including Citrix, RDS, VPN, etc.
• Experience supporting and troubleshooting of TCP/IP, endpoint security, DNS, DHCP, etc.
• Continue to expand knowledge and experience gaining expertise in various technologies.
• Experience with 2-factor authentication (Microsoft/Google Authenticator, DUO)
• Security systems (SIEM, Sentinel One, Threat Locker)
• Backup solutions (Datto, Veeam, VMware, Axcient)
• MSP Tools (N-Central, N-able, RMM, SolarWinds)

• Diverse Print Media Design:

  • Expertly designed and produced a wide array of print media including tarpaulins, invitations, souvenirs, ID cards, calling cards, product labels, and flyers.
  • Tailored visual elements and text to suit specific events, promotional needs, and branding strategies, enhancing overall marketing impact.

• Photo and Image Editing:

  • Advanced skills in photo editing and image manipulation to enhance visual content for print and digital media.

• Typography and Layout:

  • Focus on layout precision and typographical aesthetics for various documents and publications.
  • Utilized industry-standard software to arrange text, images, and graphics in visually appealing and easy-to-read formats.

• Production Coordination:

  • Managed print production processes from initial design to final output, ensuring quality control at every step.

• Specialized in designing impactful and durable tarpaulin graphics for advertising, events, and commercial use.
• Employed creative design solutions to maximize visibility and message delivery on large-scale prints.

• Shirt and Clothing Design:

  • Expertly designed shirt prints for various clothing lines, focusing on aesthetics that appeal to targeted demographics.
  • Applied innovative design principles to enhance clothing collections, contributing to brand identity and market positioning.

• Advanced Printing Techniques:

  • Proficient in multiple printing technologies including Dark Transfer, Light Transfer, and Sublimation to produce high-quality, durable clothing prints.
  • Ensured the integrity of final products by selecting appropriate printing methods based on fabric types and design requirements.

• Vinyl Printing and Equipment Operation:

  • Operated Cameo for precision vinyl cutting and printing, producing detailed and custom designs for apparel and other media.
  • Managed setup, maintenance, and troubleshooting of printing equipment, maintaining high standards of operation and output.

Key Clients: FilipCoin, Tritan Ventures Incorporated, Web Design MOCASA, RichAms Global, Ltd., GigaTech Gadgets, Tap Go TV, Responsive Health and Insurance Brokers, Optimo

• Apparel Design Expertise:

  • Specialized in creating intricate seamless patterns, vectorized prints, and comprehensive apparel templates.
  • Produced high-quality promotional graphics and apparel mock-ups, enhancing product visibility and consumer engagement.

• Digital Marketing and Visual Content Creation:

  • Developed and executed digital marketing materials including advertising and instructional posters, brochures, and social media ads.
  • Designed engaging email posters, infographics, and PowerPoint presentations for comprehensive brand messaging across various platforms.
  • Crafted motion graphics for marketing and product videos, significantly enhancing online media presence.
  • Managed WordPress website maintenance and content updates, ensuring current and prospective client engagement through optimized web presence.

• Client-Centric Collaboration:

  • Worked closely with clients to translate marketing objectives into clear visual strategies.
  • Maintained ongoing communication with stakeholders to ensure deliverables met all specifications and brand standards.

• Diverse Print Media Design:

  • Expertly designed and produced a wide array of print media including tarpaulins, invitations, souvenirs, ID cards, calling cards, product labels, and flyers.
  • Tailored visual elements and text to suit specific events, promotional needs, and branding strategies, enhancing overall marketing impact.

• Photo and Image Editing:

  • Advanced skills in photo editing and image manipulation to enhance visual content for print and digital media.

• Typography and Layout:

  • Focus on layout precision and typographical aesthetics for various documents and publications.
  • Utilized industry-standard software to arrange text, images, and graphics in visually appealing and easy-to-read formats.

• Production Coordination:

  • Managed print production processes from initial design to final output, ensuring quality control at every step.

• Specialized in designing impactful and durable tarpaulin graphics for advertising, events, and commercial use.
• Employed creative design solutions to maximize visibility and message delivery on large-scale prints.

• Shirt and Clothing Design:

  • Expertly designed shirt prints for various clothing lines, focusing on aesthetics that appeal to targeted demographics.
  • Applied innovative design principles to enhance clothing collections, contributing to brand identity and market positioning.

• Advanced Printing Techniques:

  • Proficient in multiple printing technologies including Dark Transfer, Light Transfer, and Sublimation to produce high-quality, durable clothing prints.
  • Ensured the integrity of final products by selecting appropriate printing methods based on fabric types and design requirements.

• Vinyl Printing and Equipment Operation:

  • Operated Cameo for precision vinyl cutting and printing, producing detailed and custom designs for apparel and other media.
  • Managed setup, maintenance, and troubleshooting of printing equipment, maintaining high standards of operation and output.

Key Clients: FilipCoin, Tritan Ventures Incorporated, Web Design MOCASA, RichAms Global, Ltd., GigaTech Gadgets, Tap Go TV, Responsive Health and Insurance Brokers, Optimo

• Apparel Design Expertise:

  • Specialized in creating intricate seamless patterns, vectorized prints, and comprehensive apparel templates.
  • Produced high-quality promotional graphics and apparel mock-ups, enhancing product visibility and consumer engagement.

• Digital Marketing and Visual Content Creation:

  • Developed and executed digital marketing materials including advertising and instructional posters, brochures, and social media ads.
  • Designed engaging email posters, infographics, and PowerPoint presentations for comprehensive brand messaging across various platforms.
  • Crafted motion graphics for marketing and product videos, significantly enhancing online media presence.
  • Managed WordPress website maintenance and content updates, ensuring current and prospective client engagement through optimized web presence.

• Client-Centric Collaboration:

  • Worked closely with clients to translate marketing objectives into clear visual strategies.
  • Maintained ongoing communication with stakeholders to ensure deliverables met all specifications and brand standards.

• Monitors and strategize planning with the team to clean slate bucket queues.
• Creates automation through VBA Excel, Team's list, and Power Automate for process improvements mostly targeting lower handling time. (QA template, Netting template, Productivity Tracker, Leave Tracker, and Mailbox Verifier-IP Tracker).
• Manages month-end closing procedures by ensuring all invoices were accurately entered into the accounting system within designated timeframes.
• Supports across DBS AP Processes in NA and EMEA region including their Operating Segments, Operating Company and Business Units.
• Creates Work Instructions and process improvements.
• Optimizes payment tracking methods by introducing innovative software solutions that increased efficiency and reduced manual workload.
• Trains junior staff members in proper accounts payable procedures, ensuring consistency and accuracy across the team.
• QA posted invoices to ensure alignment with standard policies through three-way matching.
• Assist SMEs for stuck invoices/not able to interface in the system.
• Maintains and addresses missing bank detail invoices for payment.
• Coordinates with team lead for any escalations and client concerns.

• Verify, code and match invoices with purchase orders; input invoices into our accounting systems.
• Support in managing the Accounts Payable email inbox.
• Generate, extract, and subumits of netting process every once a month.
• Oversee Direct Debit transactions diligently.
• Coordinates with counterparts for aging invoices.
• Reaches out client Opcos and Payments team for weekly payment release.
• Contribute to month-end closing tasks as necessary.
• Assist SMEs for stuck invoices/not able to interface in the system.

• Answers Accenture’s employees email concerns.
• Processes SSS loan, Pag-ibig loan, SSS Sickness loans, and other government claims.
• Conducts maternity claim offsetting discussion and session.
• Updates and confirms employee regularization.
• Conducts exit interviews to better understand employees.
• Payroll Inclusion or Exclusion backup processor.
• Assist bereavement, paternity, parental, and other leaves processes.
• Point of Contact between Employee Connect Specialist Team and Benefits Team for employees claim request.

• Maintains and records Admin reports for stakeholders: Backlog Reduction Plan, Productivity Report, Ideas Created& Logs, System Issue and Attendance.
• Helps manager in handling team members while supervisor is on leave while ensuring that metrics are met.
• Ticket handling: assigned queue, prioritization, and answered email queries.
• Updates process changes both log and standard desktop publishing (DTP).
• Proposed and submitted process changes for different teams.

• Answers supplier’s email inquiries for Accounts payable concerns: invoice statuses, payments, remittances, accounts update or changes, and portal issues, escalates to different Tier/departments.
• Provided precise and concise answers and giving informative files about processes.

• Manages accounts payable cycle from billing receipts to payment through coding invoices, matching to Purchase Orders, creations of check request and obtaining approval or manual keying of invoices in accounting system.
• Processes manual exceptions and answers client’s emails.
• Generates and sends reports to respective users for statuses of still parked and newly entered invoices.

• Monitors and strategize planning with the team to clean slate bucket queues.
• Creates automation through VBA Excel, Team's list, and Power Automate for process improvements mostly targeting lower handling time. (QA template, Netting template, Productivity Tracker, Leave Tracker, and Mailbox Verifier-IP Tracker).
• Manages month-end closing procedures by ensuring all invoices were accurately entered into the accounting system within designated timeframes.
• Supports across DBS AP Processes in NA and EMEA region including their Operating Segments, Operating Company and Business Units.
• Creates Work Instructions and process improvements.
• Optimizes payment tracking methods by introducing innovative software solutions that increased efficiency and reduced manual workload.
• Trains junior staff members in proper accounts payable procedures, ensuring consistency and accuracy across the team.
• QA posted invoices to ensure alignment with standard policies through three-way matching.
• Assist SMEs for stuck invoices/not able to interface in the system.
• Maintains and addresses missing bank detail invoices for payment.
• Coordinates with team lead for any escalations and client concerns.

• Verify, code and match invoices with purchase orders; input invoices into our accounting systems.
• Support in managing the Accounts Payable email inbox.
• Generate, extract, and subumits of netting process every once a month.
• Oversee Direct Debit transactions diligently.
• Coordinates with counterparts for aging invoices.
• Reaches out client Opcos and Payments team for weekly payment release.
• Contribute to month-end closing tasks as necessary.
• Assist SMEs for stuck invoices/not able to interface in the system.

• Answers Accenture’s employees email concerns.
• Processes SSS loan, Pag-ibig loan, SSS Sickness loans, and other government claims.
• Conducts maternity claim offsetting discussion and session.
• Updates and confirms employee regularization.
• Conducts exit interviews to better understand employees.
• Payroll Inclusion or Exclusion backup processor.
• Assist bereavement, paternity, parental, and other leaves processes.
• Point of Contact between Employee Connect Specialist Team and Benefits Team for employees claim request.

• Maintains and records Admin reports for stakeholders: Backlog Reduction Plan, Productivity Report, Ideas Created& Logs, System Issue and Attendance.
• Helps manager in handling team members while supervisor is on leave while ensuring that metrics are met.
• Ticket handling: assigned queue, prioritization, and answered email queries.
• Updates process changes both log and standard desktop publishing (DTP).
• Proposed and submitted process changes for different teams.

• Answers supplier’s email inquiries for Accounts payable concerns: invoice statuses, payments, remittances, accounts update or changes, and portal issues, escalates to different Tier/departments.
• Provided precise and concise answers and giving informative files about processes.

• Manages accounts payable cycle from billing receipts to payment through coding invoices, matching to Purchase Orders, creations of check request and obtaining approval or manual keying of invoices in accounting system.
• Processes manual exceptions and answers client’s emails.
• Generates and sends reports to respective users for statuses of still parked and newly entered invoices.

• Cold calling

• Lead Qualification and Sales Pipeline Management
• Appointment Setter/Inbound & Outbound Calling
• Email/Calendar Management 

• Inbound Calling
• Troubleshoot
• Upsell
• Device Insurance

• Expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services
• Use problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

• Contact and qualify potential customers
• Collaborating with the sales team
• Participating in sales meetings
• Scrapping/Lead Generation
• Appointment Setter
• Email Management

• Cold calling

• Lead Qualification and Sales Pipeline Management
• Appointment Setter/Inbound & Outbound Calling
• Email/Calendar Management 

• Inbound Calling
• Troubleshoot
• Upsell
• Device Insurance

• Expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services
• Use problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

• Contact and qualify potential customers
• Collaborating with the sales team
• Participating in sales meetings
• Scrapping/Lead Generation
• Appointment Setter
• Email Management

• Assistant of Property Managers based in Victoria, Australia
• Email Inbox Processing. Manages day to day task received from email and sent by the client.
• In charge of dealing with Renters and Rental Providers. Making sure request, inquiries/concern are prioritized and given immediate attention.
• Research and Documentation.
• Application processing, New Tenant, Lease Renewals & Vacating Tenant.
• Managing compliance reports for Smoke Alarm, Pest, Insurance
• Knowledgeable in using Property Tree, Inspection Manager, Teamup, Inspection Express, Real ICT, Compare & Connect Portal, Snug and Outlook.
• New Tenancy, Lease Renewals and Notice to Vacate
• Plotting Routine Inspection to Generating and sending Entry Notices
• Sending SMS messages to the tenants when the inspection routine is scheduled on a specific date.
• Sending SMS and Email reminders to the tenants when in Arrears.
• Processing Notice to Vacate, Arrears, Rent Increase and Rent Reviews.
• Lodging utilities, Water and Electricity Connection and Change of Billing Address.
• Managing open home enquire and Change of Tenancy
• Handling inbound and outbound calls.

• Conducting preventive maintenance and identifying when items need upgrading or replacing.
• Tracking work orders and quote requests being sent to creditors and asking for a follow-up after a week.
• Updating the notes and uploading files in the Property Tree when needed.
• Processing invoices payments for all the maintenance jobs.
• Sending SMS messages to the tenants when the inspection routine is scheduled on a specific date.

• Attracts potential customers by answering product and service questions; suggesting the best offers and provides information about other products and services.
• Build productive trust relationships with customers and provide assistance.

• Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns, providing assistance to special needs or wants.

• Assistant of Property Managers based in Victoria, Australia
• Email Inbox Processing. Manages day-to-day tasks received from email and sent by the client.
• In charge of dealing with Renters and Rental Providers.
• Making sure requests, inquiries/concerns are prioritized and given immediate attention.
• Research and Documentation.
• Application processing, New Tenancy, Lease Renewals, and Vacating Tenant.
• Managing compliance reports for Smoke Alarm, Pest, Insurance
• Knowledgeable in using Property Tree, Inspection Manager, Teamup, Inspection Express, Real ICT, Compare & Connect Portal, Snug and Outlook.
• Plotting Routine Inspection to Generating and sending Entry Notices
• Send SMS messages to the tenants when the inspection routine is scheduled on a specific date.
• Sending SMS and Email reminders to the tenants when in Arrears.
• Processing Notice to Vacate, Arrears, Rent Increase, and Rent Reviews.
• Lodging utilities, Water and Electricity Connection, and Change of Billing Address.
• Managing open home inquiries and Change of Tenancy
• Handling inbound and outbound calls.

• Assistant of Property Managers based in Victoria, Australia
• Email Inbox Processing. Manages day to day task received from email and sent by the client.
• In charge of dealing with Renters and Rental Providers. Making sure request, inquiries/concern are prioritized and given immediate attention.
• Research and Documentation.
• Application processing, New Tenant, Lease Renewals & Vacating Tenant.
• Managing compliance reports for Smoke Alarm, Pest, Insurance
• Knowledgeable in using Property Tree, Inspection Manager, Teamup, Inspection Express, Real ICT, Compare & Connect Portal, Snug and Outlook.
• New Tenancy, Lease Renewals and Notice to Vacate
• Plotting Routine Inspection to Generating and sending Entry Notices
• Sending SMS messages to the tenants when the inspection routine is scheduled on a specific date.
• Sending SMS and Email reminders to the tenants when in Arrears.
• Processing Notice to Vacate, Arrears, Rent Increase and Rent Reviews.
• Lodging utilities, Water and Electricity Connection and Change of Billing Address.
• Managing open home enquire and Change of Tenancy
• Handling inbound and outbound calls.

• Conducting preventive maintenance and identifying when items need upgrading or replacing.
• Tracking work orders and quote requests being sent to creditors and asking for a follow-up after a week.
• Updating the notes and uploading files in the Property Tree when needed.
• Processing invoices payments for all the maintenance jobs.
• Sending SMS messages to the tenants when the inspection routine is scheduled on a specific date.

• Attracts potential customers by answering product and service questions; suggesting the best offers and provides information about other products and services.
• Build productive trust relationships with customers and provide assistance.

• Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns, providing assistance to special needs or wants.

• Assistant of Property Managers based in Victoria, Australia
• Email Inbox Processing. Manages day-to-day tasks received from email and sent by the client.
• In charge of dealing with Renters and Rental Providers.
• Making sure requests, inquiries/concerns are prioritized and given immediate attention.
• Research and Documentation.
• Application processing, New Tenancy, Lease Renewals, and Vacating Tenant.
• Managing compliance reports for Smoke Alarm, Pest, Insurance
• Knowledgeable in using Property Tree, Inspection Manager, Teamup, Inspection Express, Real ICT, Compare & Connect Portal, Snug and Outlook.
• Plotting Routine Inspection to Generating and sending Entry Notices
• Send SMS messages to the tenants when the inspection routine is scheduled on a specific date.
• Sending SMS and Email reminders to the tenants when in Arrears.
• Processing Notice to Vacate, Arrears, Rent Increase, and Rent Reviews.
• Lodging utilities, Water and Electricity Connection, and Change of Billing Address.
• Managing open home inquiries and Change of Tenancy
• Handling inbound and outbound calls.

• Does outbound calls to potential clients for account activation of educational trading package

• Follow-up clients and customers
• Take care of billing administration for client through their software
• Do some office admin task for clients virtually
• Do a few graphics and illustrations for clients
• Create PowerPoint presentations for clients
• Update website contents for clients
• Create social media accounts for clients
• Update contents of clients' social media accounts
• Create ad contents for clients
• Send and answer emails for clients

• Selling and marketing websites.
• Assisting and explaining to the customer the importance of incorporating their product or brand online.
• Assisting and explaining to the authors the importance of incorporating their shop, revenue, and inventory online.
• Assist callers during Enrollment period and explain the differences among Plans.
• Proper filtering of leads, prospects, and pipelines.
• Calling/dialing the phone to contact leads, prospects, pipelines and ask for sales or additional services.
• Assisting the TL with the admin tasks like QA, coaching, reporting.
• Assisting the TL in managing the team.
• Adhoc tasks.

• Downloads and collates from different accounts', clients', and departments' data / information for reporting.
• Does ETL for all the reports being done.
• Examines, add, subtract or consolidates all the data and presents it to management or clients
• Does all the reporting and presentations using Excel, MS Access, Cognos and other applications for reporting.
• Handles a small group agents or partly doing a TL's task while also doing my main tasks.
• Adhoc tasks.
• Doing seminars for ITIL candidates.
• ITIL trained and certified.
• Assist all end users with general computer operation and desktop application software questions and problems.
• Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.
• Responsible for correcting any problem with equipment at a call center site.
• Responsible for the operation, installation and configuration phase of equipment.
• Perform hardware and software upgrades to peripheral equipment.
• Assist with hardware and software upgrades to Production and Administration phone switches.
• Assist as lead in moderate to complex projects.
• Install and maintain facility wiring infrastructure. Identify and/or assist with resolution to customer access issues.
• Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance.
• Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardware and software.
• Generate network services reports plus advise management on operational status.
• Instruct and assist Technician II and below in performance of routine duties through mentoring and guidance.
• Solve technical problems of moderate complexity, exercising initiative and judgment.
• Resolve problems through interaction with internal and external groups as needed.
• Perform preventative maintenance and safety inspections of assigned equipment
• Provide on-call technical support via pager as required.
• Spend between 60 - 70 % of time clearing trouble tickets in a timely manner. 
• Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
• Creation of reports and SLA breaches and compliances from clients using MS Excel, MS Access, MS Word, MS PowerPoint, and IBM Cognos Analytics/BI.
• Creation of automation tools using MS Excel, MS Access, MS Word, and IBM Cognos Analytics/BI.

• Installation of Servers.
• Installation of Microsoft Operating Systems and Microsoft Offices.
• Installation and configuration of network switches and network routers.
• Installation and configuration of network printers.
• Installation and configuration of antivirus softwares and antivirus servers.
• Installation and configuration of Autocad and Primavera softwares.
• Troubleshooting and repair of network photocopy machines, printers, computers, network switches, network routers, and servers
• Ad hoc office jobs
• Monitoring and procurement of computer and office equipments.
• Monitoring and troubleshooting of the internet and network traffic.

• Helps and assists technicians/customers on the phone in installing digital phones, cable tv's and wideband internet connections.
• Helps and assist customers on the phone regarding their service information.
• Helps and assist customers on the phone regarding their bills and additional service orders.

• Helps and assists customers on the phone in the installation and/or troubleshooting of their printers.

• Assigns tasks for production staff
• Monitors productivity of production staffs
• Receives final works from production staffs
• Creates and submits reports to management regarding production and operation activities

• Installs OS like Windows 2003 Server, Windows XP Professional, Windows Vista.
• Installs MS Office applications.
• Installs, troubleshoots and configures network switches and routers.
• Installs and troubleshoots network printers and photocopy machines.
• Installs anti-virus softwares on network computers and servers
• Installs Autocad and Primevera (legal) softwares
• Troubleshoots and repairs network computers and servers.

• Installs OS like Windows 2003 Server, Windows XP Professional, Windows Vista.
• Installs MS Office applications.
• Installs, troubleshoots and configures network switches and routers.
• Installs and troubleshoots network printers and photocopy machines.
• Installs anti-virus softwares on network computers and servers
• Installs Autocad and Primevera (legal) softwares
• Troubleshoots and repairs network computers and servers.

• Answers calls from customers
• Connects the calls to other departments for specific concerns

• Does outbound calls to potential clients for account activation of educational trading package

• Follow-up clients and customers
• Take care of billing administration for client through their software
• Do some office admin task for clients virtually
• Do a few graphics and illustrations for clients
• Create PowerPoint presentations for clients
• Update website contents for clients
• Create social media accounts for clients
• Update contents of clients' social media accounts
• Create ad contents for clients
• Send and answer emails for clients

• Selling and marketing websites.
• Assisting and explaining to the customer the importance of incorporating their product or brand online.
• Assisting and explaining to the authors the importance of incorporating their shop, revenue, and inventory online.
• Assist callers during Enrollment period and explain the differences among Plans.
• Proper filtering of leads, prospects, and pipelines.
• Calling/dialing the phone to contact leads, prospects, pipelines and ask for sales or additional services.
• Assisting the TL with the admin tasks like QA, coaching, reporting.
• Assisting the TL in managing the team.
• Adhoc tasks.

• Downloads and collates from different accounts', clients', and departments' data / information for reporting.
• Does ETL for all the reports being done.
• Examines, add, subtract or consolidates all the data and presents it to management or clients
• Does all the reporting and presentations using Excel, MS Access, Cognos and other applications for reporting.
• Handles a small group agents or partly doing a TL's task while also doing my main tasks.
• Adhoc tasks.
• Doing seminars for ITIL candidates.
• ITIL trained and certified.
• Assist all end users with general computer operation and desktop application software questions and problems.
• Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.
• Responsible for correcting any problem with equipment at a call center site.
• Responsible for the operation, installation and configuration phase of equipment.
• Perform hardware and software upgrades to peripheral equipment.
• Assist with hardware and software upgrades to Production and Administration phone switches.
• Assist as lead in moderate to complex projects.
• Install and maintain facility wiring infrastructure. Identify and/or assist with resolution to customer access issues.
• Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance.
• Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardware and software.
• Generate network services reports plus advise management on operational status.
• Instruct and assist Technician II and below in performance of routine duties through mentoring and guidance.
• Solve technical problems of moderate complexity, exercising initiative and judgment.
• Resolve problems through interaction with internal and external groups as needed.
• Perform preventative maintenance and safety inspections of assigned equipment
• Provide on-call technical support via pager as required.
• Spend between 60 - 70 % of time clearing trouble tickets in a timely manner. 
• Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
• Creation of reports and SLA breaches and compliances from clients using MS Excel, MS Access, MS Word, MS PowerPoint, and IBM Cognos Analytics/BI.
• Creation of automation tools using MS Excel, MS Access, MS Word, and IBM Cognos Analytics/BI.

• Installation of Servers.
• Installation of Microsoft Operating Systems and Microsoft Offices.
• Installation and configuration of network switches and network routers.
• Installation and configuration of network printers.
• Installation and configuration of antivirus softwares and antivirus servers.
• Installation and configuration of Autocad and Primavera softwares.
• Troubleshooting and repair of network photocopy machines, printers, computers, network switches, network routers, and servers
• Ad hoc office jobs
• Monitoring and procurement of computer and office equipments.
• Monitoring and troubleshooting of the internet and network traffic.

• Helps and assists technicians/customers on the phone in installing digital phones, cable tv's and wideband internet connections.
• Helps and assist customers on the phone regarding their service information.
• Helps and assist customers on the phone regarding their bills and additional service orders.

• Helps and assists customers on the phone in the installation and/or troubleshooting of their printers.

• Assigns tasks for production staff
• Monitors productivity of production staffs
• Receives final works from production staffs
• Creates and submits reports to management regarding production and operation activities

• Installs OS like Windows 2003 Server, Windows XP Professional, Windows Vista.
• Installs MS Office applications.
• Installs, troubleshoots and configures network switches and routers.
• Installs and troubleshoots network printers and photocopy machines.
• Installs anti-virus softwares on network computers and servers
• Installs Autocad and Primevera (legal) softwares
• Troubleshoots and repairs network computers and servers.

• Installs OS like Windows 2003 Server, Windows XP Professional, Windows Vista.
• Installs MS Office applications.
• Installs, troubleshoots and configures network switches and routers.
• Installs and troubleshoots network printers and photocopy machines.
• Installs anti-virus softwares on network computers and servers
• Installs Autocad and Primevera (legal) softwares
• Troubleshoots and repairs network computers and servers.

• Answers calls from customers
• Connects the calls to other departments for specific concerns

• Talent Scouting via LinkedIn, Indeed, Facebook Groups and other Job Portals
• EA for the HRBP of the Recruitment Firm
• To help in pre-screening process and job caravan
• Use of in-house ATS tool to maintain candidate details
• To present the company's employment, compensation and benefits from selected candidates for any positions that need to be filled-out from the hiring post.
• Regions Supported: US, APAC, Columbia

• Help in the operation processes, business development via social media marketing and emailing.
• Worked with various clients with different industries like with American Healthcare, Comcast Telecoms, and Real Estate VA jobs.
• Conduct daily interviews and manages monthly targets
• Knowledge in Canva to use for creating recruitment poster in social media

• Worked with Australian Lawyers in their administrative task
• Responds to clients via email communication and do outbound calling to explain required documents and address any contract changes or requests based on the agreement of both seller and buyer.
• Prepare legal professional email to send communications to solicitors and banks and call them to chase any outstanding documents needed for settlements.
• Creates a statement of adjustment and discusses the billing details to clients.
• Review Contract, Intake via phone and manage client details
• Filling out different forms mandated from the government related to real estate
• Known now Conveyancing.com.au under DBC

• Booking and scheduling
• Data Entries, Lead Searching, Basic SEO
• Emailing Clients for Marketing
• Collaboration within the other Sales Admins
• Personal Client Needs
• Project Based Client

• VA Training for Paralegal and Real Estate
• Talent Scounting
• Freelance Recruitment
• Calendar Management
• Client Requests
• HR and Sales Reporting
• Social Media Manager includes
• Canva edits
• Training Aspiing VAs

• Help in Paralegal works and preparation and payments for mandates benefits of the government
• Booking management for venue and meetings
• Work with logistics providers like lalamove to work for any order shipping for events materials
• Creation and Presentation of Venue Quotation for prospective clients
• Coordination with IT for any member’s access and IT concerns for the events

• VA Training for Paralegal and Real Estate
• Talent Scouting - Freelance Recruitment (End-to-End)
• Calendar Management - Client Requests
• HR and Sales Reporting
• Social Media Manager includes Canva edits
• Training Aspiring Vas
• Regions Supported: EMEA., US, APAC

• Help in administrative tasks like CV formatting, sorting and emailing
• Sourcing candidates in different job boards like LinkedIn, Indeed, Jobstreet and even in social media like Facebook group or LinkedIn groups too
• Process phone screening, scheduling of shortlisted candidate and coordination with clients for the interview schedules
• Talent Marketing, creation of posts and networking to attract more candidates to apply
• Region Supported: APAC

• Talent Scouting via LinkedIn, Indeed, Facebook Groups and other Job Portals
• EA for the HRBP of the Recruitment Firm
• To help in pre-screening process and job caravan
• Use of in-house ATS tool to maintain candidate details
• To present the company's employment, compensation and benefits from selected candidates for any positions that need to be filled-out from the hiring post.
• Regions Supported: US, APAC, Columbia

• Help in the operation processes, business development via social media marketing and emailing.
• Worked with various clients with different industries like with American Healthcare, Comcast Telecoms, and Real Estate VA jobs.
• Conduct daily interviews and manages monthly targets
• Knowledge in Canva to use for creating recruitment poster in social media

• Worked with Australian Lawyers in their administrative task
• Responds to clients via email communication and do outbound calling to explain required documents and address any contract changes or requests based on the agreement of both seller and buyer.
• Prepare legal professional email to send communications to solicitors and banks and call them to chase any outstanding documents needed for settlements.
• Creates a statement of adjustment and discusses the billing details to clients.
• Review Contract, Intake via phone and manage client details
• Filling out different forms mandated from the government related to real estate
• Known now Conveyancing.com.au under DBC

• Booking and scheduling
• Data Entries, Lead Searching, Basic SEO
• Emailing Clients for Marketing
• Collaboration within the other Sales Admins
• Personal Client Needs
• Project Based Client

• VA Training for Paralegal and Real Estate
• Talent Scounting
• Freelance Recruitment
• Calendar Management
• Client Requests
• HR and Sales Reporting
• Social Media Manager includes
• Canva edits
• Training Aspiing VAs

• Help in Paralegal works and preparation and payments for mandates benefits of the government
• Booking management for venue and meetings
• Work with logistics providers like lalamove to work for any order shipping for events materials
• Creation and Presentation of Venue Quotation for prospective clients
• Coordination with IT for any member’s access and IT concerns for the events

• VA Training for Paralegal and Real Estate
• Talent Scouting - Freelance Recruitment (End-to-End)
• Calendar Management - Client Requests
• HR and Sales Reporting
• Social Media Manager includes Canva edits
• Training Aspiring Vas
• Regions Supported: EMEA., US, APAC

• Help in administrative tasks like CV formatting, sorting and emailing
• Sourcing candidates in different job boards like LinkedIn, Indeed, Jobstreet and even in social media like Facebook group or LinkedIn groups too
• Process phone screening, scheduling of shortlisted candidate and coordination with clients for the interview schedules
• Talent Marketing, creation of posts and networking to attract more candidates to apply
• Region Supported: APAC

• Identifying training needs, setting learning objectives, and outlining the content and structure of training modules.
• Ensuring that training programs comply with relevant regulations, industry standards, and company policies. 

• Promoted new products and services by conducting Supplemental learning with tenured agents
• Responsible for data creation, data cleaning and data validation, using Excel, of large datasets. 

• Identifying training needs, setting learning objectives, and outlining the content and structure of training modules.
• Ensuring that training programs comply with relevant regulations, industry standards, and company policies. 

• Promoted new products and services by conducting Supplemental learning with tenured agents
• Responsible for data creation, data cleaning and data validation, using Excel, of large datasets. 

• Execute all transactions quickly and accurately, providing complete and appropriate solutions including makeup brand product recommendations, returns, and retention strategies to achieve sales goals and maximize customer satisfaction.

• Handle customer inquiries promptly and professionally through phone, email, and chat.
• Resolve complaints, process returns and exchanges, issue refunds, and maintain inventory and records to ensure customer satisfaction.
• Manage relationships with current wholesale clients, monitor inventory, and report on wholesale performance.
• Develop and execute effective marketing strategies and content on various channels, with a focus on social media.
• Manage social media accounts, engage with customers, collaborate with influencers, and stay up to date with marketing and advertising trends to ensure alignment with business objectives.

• Provide excellent customer service at par with companies process and procedures.
• Answer inbound residential customers calls, covering a full range of services, including obtaining all information necessary for resolution of transactions.

• Manage escalations and small projects within the department, ensuring smooth resolution and adherence to company processes and procedures.
• Conduct welcome calls, update customer details, and offer card activation to enhance opportunities for card usage, while delivering excellent customer service in line with company standards.

• Guiding casual conversations to enhance speaking and listening skills for elderly Korean students.
• Personalizing sessions to match individual interests and learning styles while offering language assistance to improve proficiency in Korean.

• Expertly schedule and manage appointments, providing tailored advice and support to students in an online environment to foster academic skill development.
• Engage with students to showcase the array of services and academic tracks available through the Registered Training Organization, facilitating informed decision-making.

• Provide complete and appropriate solutions for every customer to achieve sales goals and maximize customer satisfaction.
• Execute all transactions quickly and accurately.

• Conduct screening interviews and review resumes, credentials, and qualifications to assess suitable skills.
• Efficiently schedule and organize interviews with appropriate candidates.

• Provided prompt responses to customer inquiries regarding products and services, while also conducting accurate and efficient analysis of gathered information.

• Execute all transactions quickly and accurately, providing complete and appropriate solutions including makeup brand product recommendations, returns, and retention strategies to achieve sales goals and maximize customer satisfaction.

• Handle customer inquiries promptly and professionally through phone, email, and chat.
• Resolve complaints, process returns and exchanges, issue refunds, and maintain inventory and records to ensure customer satisfaction.
• Manage relationships with current wholesale clients, monitor inventory, and report on wholesale performance.
• Develop and execute effective marketing strategies and content on various channels, with a focus on social media.
• Manage social media accounts, engage with customers, collaborate with influencers, and stay up to date with marketing and advertising trends to ensure alignment with business objectives.

• Provide excellent customer service at par with companies process and procedures.
• Answer inbound residential customers calls, covering a full range of services, including obtaining all information necessary for resolution of transactions.

• Manage escalations and small projects within the department, ensuring smooth resolution and adherence to company processes and procedures.
• Conduct welcome calls, update customer details, and offer card activation to enhance opportunities for card usage, while delivering excellent customer service in line with company standards.

• Guiding casual conversations to enhance speaking and listening skills for elderly Korean students.
• Personalizing sessions to match individual interests and learning styles while offering language assistance to improve proficiency in Korean.

• Expertly schedule and manage appointments, providing tailored advice and support to students in an online environment to foster academic skill development.
• Engage with students to showcase the array of services and academic tracks available through the Registered Training Organization, facilitating informed decision-making.

• Provide complete and appropriate solutions for every customer to achieve sales goals and maximize customer satisfaction.
• Execute all transactions quickly and accurately.

• Conduct screening interviews and review resumes, credentials, and qualifications to assess suitable skills.
• Efficiently schedule and organize interviews with appropriate candidates.

• Provided prompt responses to customer inquiries regarding products and services, while also conducting accurate and efficient analysis of gathered information.

• Provide service to customers via telephone and help with their travel arrangements through phone and email platform.
• Global Distribution System (GDS) Sabre Red expert. Subject Matter Expert (whole year 2023)
• Provides real-time assistance to newbies and tenured agents within my shift.
• Sending EOD reports.
• Processes recommendations. Service Desk Agent (Escalation)
• Highest point of escalation when customers asked to speak to a supervisor.
• Conduct thorough investigation when needed (system issue, agent errors etc.)
• Validate Price Match Guarantee requests.
• Decision-making.

• Provide service to customers via telephone and help with their travel arrangements.
• Global Distribution System (GDS) Sabre Red expert. Quality Analyst
• Evaluate agent random calls and provide feedback. ASCEND 2.0 Career Growth Program
• Completed all training sessions in preparation for team handling. Lead Associate - OPS (Voice team and Email team)
• Provide guidance to team members.
• Response to customer queries within 4-24 hours (email).
• Helping the team become successful. Nurture and develop their behaviors. Retail Loss Team - Compliance for Agent Error/Debit Memos
• Part of a team who disputes agent error and/or airline debit memos.
• Maintain awareness especially cases that are close to deadline.
•  Disputing liability, preventing company losses.

• Provide service to customers hotel bookings/reservations
• Maintaining good conversion numbers and monthly KPI's.

• Provide service to customers via telephone and help with their travel arrangements through phone and email platform.
• Global Distribution System (GDS) Sabre Red expert. Subject Matter Expert (whole year 2023)
• Provides real-time assistance to newbies and tenured agents within my shift.
• Sending EOD reports.
• Processes recommendations. Service Desk Agent (Escalation)
• Highest point of escalation when customers asked to speak to a supervisor.
• Conduct thorough investigation when needed (system issue, agent errors etc.)
• Validate Price Match Guarantee requests.
• Decision-making.

• Provide service to customers via telephone and help with their travel arrangements.
• Global Distribution System (GDS) Sabre Red expert. Quality Analyst
• Evaluate agent random calls and provide feedback. ASCEND 2.0 Career Growth Program
• Completed all training sessions in preparation for team handling. Lead Associate - OPS (Voice team and Email team)
• Provide guidance to team members.
• Response to customer queries within 4-24 hours (email).
• Helping the team become successful. Nurture and develop their behaviors. Retail Loss Team - Compliance for Agent Error/Debit Memos
• Part of a team who disputes agent error and/or airline debit memos.
• Maintain awareness especially cases that are close to deadline.
•  Disputing liability, preventing company losses.

• Provide service to customers hotel bookings/reservations
• Maintaining good conversion numbers and monthly KPI's.

•  Handle customer bills, account complaints.
• Provide appropriate solutions and alternatives within the time limits.

•  Resolve customer’s technical issues via remote access and troubleshoot providing clear and accurate steps.
• Resolve customer’s account and bill complaints.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problems or reason for calling.

•  Phone and fax handling.
• Receiving & endorsement to units
• Client schedule & bookings (Treatments, Fitness Activities, Nutrition Orientation & Counseling, Aerobics, Cardio Machines use.)
• Handling of related records & files.
• Handling of related supplies & tools.
• Cashiering and money safekeeping.
• Sales report (daily & monthly) preparation.

•  Resolve customer’s accounts and bill complaints via phone an email.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problems or reason for calling.

• Monitoring Stocks and generates required daily and weekly reports.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Resolve customer’s technical issues via chat and troubleshoot by providing clear and accurate steps.
• Respond to customer inquiries via live chat, email and phone calls addressing issues or questions promptly.
• Resolve issues effectively by diagnosing problems and offering solutions.
• Log customer interactions and maintain accurate records of issues and resolutions.

•  Handle customer bills, account complaints.
• Provide appropriate solutions and alternatives within the time limits.

•  Resolve customer’s technical issues via remote access and troubleshoot providing clear and accurate steps.
• Resolve customer’s account and bill complaints.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problems or reason for calling.

•  Phone and fax handling.
• Receiving & endorsement to units
• Client schedule & bookings (Treatments, Fitness Activities, Nutrition Orientation & Counseling, Aerobics, Cardio Machines use.)
• Handling of related records & files.
• Handling of related supplies & tools.
• Cashiering and money safekeeping.
• Sales report (daily & monthly) preparation.

•  Resolve customer’s accounts and bill complaints via phone an email.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problems or reason for calling.

• Monitoring Stocks and generates required daily and weekly reports.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.