Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Staff

To streamline the hiring process, our recruitment team actively maintain a pool of tested, pre-screened, and experienced Filipino staff. These candidates are available for interview and for fast hiring.

We give you the opportunity to understand the type of talent you can work with remotely from the Philippines and minimize hiring mistakes.

If you don’t find someone qualified on our available staff list below, request a call from our recruiters to help you source and recruit qualified Filipino virtual staff.

Review resumes, listen to candidate introductions, and request interviews with loyal and readily available Filipino remote workers below.

 

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Candidates:

1137

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $7.78/hr

ABIGAIL

Candidate ID: 480807


ADVANCED

    Adobe Photoshop, Photo Editing, Social Media Management, Graphic Design...

INTERMEDIATE

    Adobe Premiere, Adobe After Effects, Video Editing, Photography...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Abigail is a Fine Arts graduate majoring in Advertising with five years of experience in graphic design and visual branding across the Retail/Merchandise, Health & Beauty, and Entertainment industries. She has worked with international clients from Brazil, Mexico, and New Zealand, demonstrating her adaptability to different markets and design preferences. She has experience handling both Graphic Design and Graphic Artist roles, specializing in creating marketing collaterals, branding materials, and digital content.

1. Career Highlights / Relevant Projects
  • Designed logos, brochures, flyers, packaging artwork, and calling cards, ensuring high-quality marketing materials that align with brand identity.
  • Developed illustrations and branding concepts, effectively capturing the essence of various businesses.
  • Managed social media content creation and branding for platforms such as Facebook, Instagram, and Twitter, ensuring engagement and brand consistency.
  • Performed photo editing and basic video editing, enhancing visual appeal for marketing campaigns.
  • Utilized photography skills to create original content for promotional use.
  • Stays updated with current design trends through social media research and industry publications, ensuring modern and relevant designs.
2. Skill Proficiency + Tech / Software Proficiency
  • Skill Proficiency: Graphic design, branding, illustration, marketing collateral creation, social media content management, photo editing, basic video editing, and photography.
  • Tech / Software Proficiency: Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Premiere Pro, Adobe After Effects, and Canva.
She can start immediately. 

Predictive Index Behavioral Profile: Specialist

Strongest Behaviors: 
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary: 

Abigail is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Abigail, who takes responsibilities very seriously.



 

Employment History

INTERN GRAPHIC ARTIST

Industry:

Apparel

Employment Period:

June 2016 to June 2016 (0 Months)

Duties and Responsibilities:

  • BRANDING: I take high quality pictures and edit their footwear products to make them look presentable for their social media or website.

Graphic Artist

Industry:

Retail / Merchandise

Employment Period:

February 2020 to March 2021 (13 Months)

Duties and Responsibilities:

  • EMPLOYER BRANDING: I design and develop corporate identities for DINGO SMART INNOVATIONS INC. and D2R LIMITED PHILIPPINES, covering office materials, IDs, calling cards and uniforms, marketing collaterals, social media posts, guidelines, memos, brochures, and freebies. I also capture high-quality photos of the company employees, and promotional prizes.
  • SOCIAL MEDIA CONTENT CREATION AND MANAGEMENT: I manage, create designs and write captions for DINGO SMART INNOVATIONS INC.’s Facebook, Twitter and Instagram pages.
  • HR SUPPORT: I contact employees to verify their details before printing IDs and notify HR assistants of any corrections.
  • PROOFREADING: I proofread social media and promotional materials for grammar and spelling, and verify employees' personal info for accuracy in the master list and IDs.

Junior Graphic Artist

Industry:

Healthcare / Medical

Employment Period:

January 2019 to April 2019 (3 Months)

Duties and Responsibilities:

• BRANDING: I create designs for GFOXX's Facebook posts and freebies, take product photos of their health and beauty products, and document their networking seminars in photo and video.

FREELANCE LOGO DESIGNER GRAPHIC ARTIST

Industry:

Retail / Merchandise

Employment Period:

June 2017 to July 2018 (13 Months)

Duties and Responsibilities:

  • EMPLOYER BRANDING: I create logos and designs for their website, social media, and promotional materials.

Graphic Designer

Industry:

Retail / Merchandise

Employment Period:

February 2022 to August 2022 (6 Months)

Duties and Responsibilities:

  • BRANDING: I design flyers, brochures, packaging for their Effects products and excel spreadsheets. Edit high quality photos for marketing collaterals.

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2023 to July 2023 (5 Months)

Duties and Responsibilities:

  • BRANDING: I design, edit, provide infographics and images to boost client's Off-Page SEO on different websites.

Graphic Designer

Industry:

Retail / Merchandise

Employment Period:

August 2023 to February 2025 (17 Months)

Duties and Responsibilities:

  • BRANDING: I design web banners, email banners, social media posts, print ads, Google Ads, blog headers, thumbnails, business cards and edit high quality photos to promote collector toys sold at Hobbyco.
  • VIDEO EDITING: I edit videos of collectors' toys and hobbyist items sold at Hobbyco and promotional videos for their shop.
  • QUALITY ASSURANCE: Collaborated with teammates to identify errors and suggest improvements for Hobbyco's website on both desktop and mobile platforms.

Education History

Field of Study:

Art/Design/Creative Multimedia

Major:

Advertising

Graduation Date:

June 1, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Photoshop, Photo Editing, Social Media Management, Graphic Design, Logo Design, Brochure Design, Flyer Design, Illustration, Branding,

INTERMEDIATE ★★

    Adobe PremiereAdobe After EffectsVideo EditingPhotography

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 21.64 (download), 43.08 (upload)
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus TUF Gaming
  • Processor: AMD Ryzen 7
  • Operating System: Windows 11

All-inclusive Rate: USD $10.60/hr

Karla

Candidate ID: 480747


ADVANCED

    Microsoft Excel, Bookkeeping, Accounting...

INTERMEDIATE

    Xero Accounting, Google Spreadsheet...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 10.60 per hour or $USD 1837.96 per month

Remote Staff Recruiter Comments

  • Karla has been working for over 20 years. She is a graduate of Accountancy and she worked with local employers in real estate and insurance companies. She also had the opportunity to operate her own auditing service business for 7 years where she catered a local shopping center giant. Working in an outsourcing company, she dealt with end-clients based in Australia as a Payment Solutions - Australian Intermediary and Int'l Broker. She is currently employed in an Au-based bookkeeping services as a Senior Bookkeeper where she performs the following:
    • Financial transactions recording
    • Bank account reconciliation
    • Credit card reconciliation
    • BAS preparation
    • Payroll
    • Collections
  • Some of the clients or employers Karla worked with are in the real estate, merchandising, educational institution, IT services, consulting, construction, dental clinic, coffee shop, chamber market, and electrical services.
  • She is adept with MS Office (Excel, Word, Teams, Outlook) Google Sheets, XERO, XBert, Hubdoc, MYOB, FYI Docs, SAP, Evolve, Asana, LastPass, QUW, XPM, and Oracle.
  • Karla also holds a certification for Xero.
  • Karla can start after 30 days but she can do an immediate resignation if necessary.
  • She is amenable to working the day shift to either a part-time or full-time role.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
Behavioral Summary

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Relatively unconcerned about details and often inclined to consider them unimportant, this individual expresses themself in general terms, aimed more at gaining the interest or attention of others than in communicating specific, factual information. Their interest in details and specifics which are not crucial to success is, at best, casual. As such, they focus on the “big picture” personal goals, and if appropriate, their colleagues, direct reports, or team. They’re flexible about how they attain these goals, often thinking “out of the box” and collaborating widely to get there.


Employment History

Treasury Staff

Industry:

Manufacturing / Production

Employment Period:

August 1998 to February 1999 (6 Months)

Duties and Responsibilities:

  • Responsible for the collection such as issuance of Official Receipts and preparation of daily collection reports. Likewise, preparation of daily deposits to the banks.
  • In charge of preparation of petty cash vouchers as well as the release of petty cash to the employees
  • Issuance and release of checks.

Service Crew

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

October 1996 to April 1997 (6 Months)

Duties and Responsibilities:

  • Cashiering
  • Taking and providing the orders of the customers Technical/Special skills

Audit Contractor

Industry:

Others

Employment Period:

April 1999 to December 2008 (116 Months)

Duties and Responsibilities:

Audit Staff (04/01/1999 - 02/01/2001
  • Determine the correctness of: (1) merchant's reported sales & (2) SOA charges by AMG Operations
  • Obtain understanding of the merchant's internal control system as it relates to sales receipting, recording and reporting, and be able to evaluate and give recommendations to improve the system
  • Determine merchant's level of compliance to lease contract provisions relating to sales reporting recording and others.
Audit Contractor
  • Provides thorough and quality audit services on the percentage & fixed paying merchants of the Ayala Malls Group (AMG).
  • To check the AMG merchant's compliance to the lease contract provisions.
  • Reconciliation of the merchant's statement of account such as rent, other charges, payments and EWT.
  • Verification of sales reported to AMG by comparing sales reported against system readings and merchant's sales documents.
  • Preparation of the audit memo and letter summarizing all the audit findings and give the same to the AMG management and to the merchant.

Australian Intermediary AND Intl Broker

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2015 to May 2022 (84 Months)

Duties and Responsibilities:

  • Review and reconcile payment solutions reports and broker/customer statements
  • Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt
  • Analyze all credit control related data, identifying problem area and acting on those problems accordingly
  • GI Cash & Cheque Receipting - Monitor, process and allocate cash receipts within agreed timelines
  • Work closely with Onshore stakeholders to make sure all payments received are reconciled and receipted before 1st month cut off
  • Overdue Debtors Process
  • Clearing Unmatched Credits
  • PEDE (Installment) reports

DUA Credit Controller European Operation

Industry:

Construction / Building / Engineering

Employment Period:

August 2014 to May 2015 (9 Months)

Duties and Responsibilities:

  • Declaration Statement Generation
  • Chasing Master Premium Bordereau
  • Lineslip Debt Chasing (based on daily rep spreadsheet) - Forward chaser emails to the brokers
  • Lineslip Deb Queries- Review returned statement from the broker. Update the ledger database based on the broker's comments and resolve any queries.
  • Agreement of Premium bordereau
  • W-SETT allocation - review all DUA (facility) W-Sett cash in the cash database and allocate against entries processed in SLIP
  • L Iris Validation
  • Cash Allocations and write offs in both SLIP and Genius systems
  • Cash receipting in SLIP and Genius systems & Intercompany Transfers
  • Raising SLIP payment and raising payment from PAS.

Treasury Analyst

Industry:

Banking / Financial Services

Employment Period:

August 2009 to August 2014 (60 Months)

Duties and Responsibilities:

  •  Collection such as receiving payments from agents and clients, issuance of OR, preparation of the daily deposits, collection reports & branch bank reconciliation;
  • Preparation of check payments of claims to the motor shops, operational expenses and commission payments to the agents.
  • Preparation of withholding tax certificates (BIR 2307) for suppliers/shops.
  • Processing of business permit of the branch
  • Handling and monitoring the petty cash and commission funds including replenishments.
  • Tasked to generate monthly statement of accounts from the system and issues the same to the company's intermediaries. Monitoring and following-ups of Accounts Receivable of agents/intermediaries.
  • Others: Acting as the HR and Admin officer in the branch

Bookkeeper VA Morelli Bookkeeping Services

Industry:

Consulting (Business & Management)

Employment Period:

June 2022 to December 2022 (6 Months)

Duties and Responsibilities:

  • Processing & sending Invoices to external clients
  • Entering bills into Xero
  • Daily reconciliation of bank accounts & credit cards
  • Reconciliation of supplier statements
  • Processing Pay runs for clients | Process overtime pay | Monthly Payroll Reconciliation
  • Maintaining admin and account emails of clients
  • Files and maintains record for invoices and other supporting documents
  • Chasing Debts for clients (including calls)
  • Inventory Reports

Senior Bookkeeper Virtual

Industry:

Accounting / Audit / Tax

Employment Period:

December 2022 to December 2022 (0 Months)

Duties and Responsibilities:

  • Recording the financial transactions in Xero & Hubdoc
  • Reconciliations - bank, clearing accounts, payables and receivables, GST, ICA, PAYG, Assets
  • BAS - Draft activity statements (BAS/IAS) for review
  • Payroll - payroll data entry processing and able to reconcile with relevant records; maintain employee records 
  • Superannuation - Process superannuation obligations via ATO and Xero; relevant reconciliations; Prepare and lodge SGC statements
  • Understanding of the flow of accounting transactions up the financial statements level; maintain the CoA and reporting codes
  • Setup new client files in Xero, Hubdoc and XPM • Taxable Payments Annual Reports and lodgments
  • Workcover Calculations
  • Liaise with accountants & directly with the Firm's clients when required
  • Reviews the work of the Junior Bookkeepers

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

January 1, 1998

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Excel, Bookkeeping, Accounting,

INTERMEDIATE ★★

    Xero AccountingGoogle Spreadsheet

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14915345518
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Assembled
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.60/hr

Karla

Candidate ID: 480747


ADVANCED

    Microsoft Excel, Bookkeeping, Accounting...

INTERMEDIATE

    Xero Accounting, Google Spreadsheet...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 10.60 per hour or $USD 1837.96 per month

Remote Staff Recruiter Comments

  • Karla has been working for over 20 years. She is a graduate of Accountancy and she worked with local employers in real estate and insurance companies. She also had the opportunity to operate her own auditing service business for 7 years where she catered a local shopping center giant. Working in an outsourcing company, she dealt with end-clients based in Australia as a Payment Solutions - Australian Intermediary and Int'l Broker. She is currently employed in an Au-based bookkeeping services as a Senior Bookkeeper where she performs the following:
    • Financial transactions recording
    • Bank account reconciliation
    • Credit card reconciliation
    • BAS preparation
    • Payroll
    • Collections
  • Some of the clients or employers Karla worked with are in the real estate, merchandising, educational institution, IT services, consulting, construction, dental clinic, coffee shop, chamber market, and electrical services.
  • She is adept with MS Office (Excel, Word, Teams, Outlook) Google Sheets, XERO, XBert, Hubdoc, MYOB, FYI Docs, SAP, Evolve, Asana, LastPass, QUW, XPM, and Oracle.
  • Karla also holds a certification for Xero.
  • Karla can start after 30 days but she can do an immediate resignation if necessary.
  • She is amenable to working the day shift to either a part-time or full-time role.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
Behavioral Summary

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Relatively unconcerned about details and often inclined to consider them unimportant, this individual expresses themself in general terms, aimed more at gaining the interest or attention of others than in communicating specific, factual information. Their interest in details and specifics which are not crucial to success is, at best, casual. As such, they focus on the “big picture” personal goals, and if appropriate, their colleagues, direct reports, or team. They’re flexible about how they attain these goals, often thinking “out of the box” and collaborating widely to get there.


Employment History

Treasury Staff

Industry:

Manufacturing / Production

Employment Period:

August 1998 to February 1999 (6 Months)

Duties and Responsibilities:

  • Responsible for the collection such as issuance of Official Receipts and preparation of daily collection reports. Likewise, preparation of daily deposits to the banks.
  • In charge of preparation of petty cash vouchers as well as the release of petty cash to the employees
  • Issuance and release of checks.

Service Crew

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

October 1996 to April 1997 (6 Months)

Duties and Responsibilities:

  • Cashiering
  • Taking and providing the orders of the customers Technical/Special skills

Audit Contractor

Industry:

Others

Employment Period:

April 1999 to December 2008 (116 Months)

Duties and Responsibilities:

Audit Staff (04/01/1999 - 02/01/2001
  • Determine the correctness of: (1) merchant's reported sales & (2) SOA charges by AMG Operations
  • Obtain understanding of the merchant's internal control system as it relates to sales receipting, recording and reporting, and be able to evaluate and give recommendations to improve the system
  • Determine merchant's level of compliance to lease contract provisions relating to sales reporting recording and others.
Audit Contractor
  • Provides thorough and quality audit services on the percentage & fixed paying merchants of the Ayala Malls Group (AMG).
  • To check the AMG merchant's compliance to the lease contract provisions.
  • Reconciliation of the merchant's statement of account such as rent, other charges, payments and EWT.
  • Verification of sales reported to AMG by comparing sales reported against system readings and merchant's sales documents.
  • Preparation of the audit memo and letter summarizing all the audit findings and give the same to the AMG management and to the merchant.

Australian Intermediary AND Intl Broker

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2015 to May 2022 (84 Months)

Duties and Responsibilities:

  • Review and reconcile payment solutions reports and broker/customer statements
  • Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt
  • Analyze all credit control related data, identifying problem area and acting on those problems accordingly
  • GI Cash & Cheque Receipting - Monitor, process and allocate cash receipts within agreed timelines
  • Work closely with Onshore stakeholders to make sure all payments received are reconciled and receipted before 1st month cut off
  • Overdue Debtors Process
  • Clearing Unmatched Credits
  • PEDE (Installment) reports

DUA Credit Controller European Operation

Industry:

Construction / Building / Engineering

Employment Period:

August 2014 to May 2015 (9 Months)

Duties and Responsibilities:

  • Declaration Statement Generation
  • Chasing Master Premium Bordereau
  • Lineslip Debt Chasing (based on daily rep spreadsheet) - Forward chaser emails to the brokers
  • Lineslip Deb Queries- Review returned statement from the broker. Update the ledger database based on the broker's comments and resolve any queries.
  • Agreement of Premium bordereau
  • W-SETT allocation - review all DUA (facility) W-Sett cash in the cash database and allocate against entries processed in SLIP
  • L Iris Validation
  • Cash Allocations and write offs in both SLIP and Genius systems
  • Cash receipting in SLIP and Genius systems & Intercompany Transfers
  • Raising SLIP payment and raising payment from PAS.

Treasury Analyst

Industry:

Banking / Financial Services

Employment Period:

August 2009 to August 2014 (60 Months)

Duties and Responsibilities:

  •  Collection such as receiving payments from agents and clients, issuance of OR, preparation of the daily deposits, collection reports & branch bank reconciliation;
  • Preparation of check payments of claims to the motor shops, operational expenses and commission payments to the agents.
  • Preparation of withholding tax certificates (BIR 2307) for suppliers/shops.
  • Processing of business permit of the branch
  • Handling and monitoring the petty cash and commission funds including replenishments.
  • Tasked to generate monthly statement of accounts from the system and issues the same to the company's intermediaries. Monitoring and following-ups of Accounts Receivable of agents/intermediaries.
  • Others: Acting as the HR and Admin officer in the branch

Bookkeeper VA Morelli Bookkeeping Services

Industry:

Consulting (Business & Management)

Employment Period:

June 2022 to December 2022 (6 Months)

Duties and Responsibilities:

  • Processing & sending Invoices to external clients
  • Entering bills into Xero
  • Daily reconciliation of bank accounts & credit cards
  • Reconciliation of supplier statements
  • Processing Pay runs for clients | Process overtime pay | Monthly Payroll Reconciliation
  • Maintaining admin and account emails of clients
  • Files and maintains record for invoices and other supporting documents
  • Chasing Debts for clients (including calls)
  • Inventory Reports

Senior Bookkeeper Virtual

Industry:

Accounting / Audit / Tax

Employment Period:

December 2022 to December 2022 (0 Months)

Duties and Responsibilities:

  • Recording the financial transactions in Xero & Hubdoc
  • Reconciliations - bank, clearing accounts, payables and receivables, GST, ICA, PAYG, Assets
  • BAS - Draft activity statements (BAS/IAS) for review
  • Payroll - payroll data entry processing and able to reconcile with relevant records; maintain employee records 
  • Superannuation - Process superannuation obligations via ATO and Xero; relevant reconciliations; Prepare and lodge SGC statements
  • Understanding of the flow of accounting transactions up the financial statements level; maintain the CoA and reporting codes
  • Setup new client files in Xero, Hubdoc and XPM • Taxable Payments Annual Reports and lodgments
  • Workcover Calculations
  • Liaise with accountants & directly with the Firm's clients when required
  • Reviews the work of the Junior Bookkeepers

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

January 1, 1998

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Excel, Bookkeeping, Accounting,

INTERMEDIATE ★★

    Xero AccountingGoogle Spreadsheet

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14915345518
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Assembled
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.30/hr

Eddielyn

Candidate ID: 478501


ADVANCED

    Accounts Payable Management, Accounts Receivable Management, Accounting, Tax compliance...

INTERMEDIATE

    Bookkeeping, QuickBooks, Xero...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 10.30 per hour or $USD 1785.51 per month

Remote Staff Recruiter Comments

  • Eds has 4 years of relevant work experience. 
  • A Bachelor's degree holder of Science in Accountancy.
  • She has performed various accounting roles in different local companies where she supported the following tasks:
    • accounts payables and accounts receivable
    • financial analysis and reporting
    • budgeting and variance analysis
    • bookkeeping
    • payroll
    • bank reconciliation
    • tax accounting
      • Preparation of Business Activity Statements (BAS)
      • Preparation of Installment Activity Statements (IAS)
      • Preparation of Year End Tax Returns (Individual, Company,
        Partnership and Trust)
      • Preparation of Taxable Payments Annual report (TPAR)
  • She is proficient in accounting tools such as Xero, MYOB, QuickBooks with certifications in:
    • Xero Advisor Certified
    • Xero Payroll Certified
    • Quickbooks Online Certification
    • Quickbooks Online Advanced Certification
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

Eddielyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eddielyn , who takes responsibilities very seriously


Employment History

Accounting Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2018 to December 2018 (10 Months)

Duties and Responsibilities:

  • Preparation of monthly bank reconciliation and bank recon entries
  • Preparation of check and journal vouchers
  • Preparation of BIR returns such as expanded withholding tax, value added tax and income tax
  • Preparation of monthly financial statements and variance analysis schedules
  • Preparation of Management Financial Reports
  • Accounting and Payroll Software
  • SAP
  • Uploading of journal entries
  • Vendor and customer SAP T-code uploading
  • Cost allocation analysis
  • Revaluation and re-measurement
  • Review of P&L accounts for Philippine books
  • Generating financial statements
  • QuickBooks

Bookkeeper

Industry:

Employment Period:

February 2021 to June 2022 (16 Months)

Duties and Responsibilities:

  • Handling of Sales and Accounts receivable Monitoring
  • Handling Purchase Orders/Monitoring
  • Preparation of BIR returns such as expanded withholding tax, creditable withholding tax, value-added tax, and income tax
  • Preparation, filing, and reconciliation of 2307 with the invoices and receipts.
  • Preparation of checks, disbursements, and payment vouchers
  • Preparation and filing of Accounts Payable
  • Preparation of Monthly Payroll Register
  • Preparation and issuance of invoices and receipts
  • Preparation of Government statutory benefits
  • Bookkeeping

AU Accountant

Industry:

Accounting / Audit / Tax

Employment Period:

June 2022 to November 2022 (5 Months)

Duties and Responsibilities:

  • Bookkeeping - Preparation of Business Activity Statements (BAS)
  • Preparation of Installment Activity Statements (IAS)
  • Preparation of Year End Tax Returns (Individual, Company, Partnership and Trust)
  • Preparation of Taxable Payments Annual report (TPAR)
  • Monthly and Quarterly Management Report
  • Budget Preparation (Castaway Forecasting) and Cashflow forecasting
  • Bank Reconciliation
  • Benchmarking
  • Super Guarantee Charge Statement

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 2023 to June 2024 (17 Months)

Duties and Responsibilities:

  • Bookkeeping

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Tertiary

Graduation Date:

January 1, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Payable Management, Accounts Receivable Management, Accounting, Tax compliance, Taxation, Forecasting, Financial Accounting, Time Management, Budgeting, Bank Reconciliation,

INTERMEDIATE ★★

    BookkeepingQuickBooksXero

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name:
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $10.30/hr

Eddielyn

Candidate ID: 478501


ADVANCED

    Accounts Payable Management, Accounts Receivable Management, Accounting, Tax compliance...

INTERMEDIATE

    Bookkeeping, QuickBooks, Xero...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 10.30 per hour or $USD 1785.51 per month

Remote Staff Recruiter Comments

  • Eds has 4 years of relevant work experience. 
  • A Bachelor's degree holder of Science in Accountancy.
  • She has performed various accounting roles in different local companies where she supported the following tasks:
    • accounts payables and accounts receivable
    • financial analysis and reporting
    • budgeting and variance analysis
    • bookkeeping
    • payroll
    • bank reconciliation
    • tax accounting
      • Preparation of Business Activity Statements (BAS)
      • Preparation of Installment Activity Statements (IAS)
      • Preparation of Year End Tax Returns (Individual, Company,
        Partnership and Trust)
      • Preparation of Taxable Payments Annual report (TPAR)
  • She is proficient in accounting tools such as Xero, MYOB, QuickBooks with certifications in:
    • Xero Advisor Certified
    • Xero Payroll Certified
    • Quickbooks Online Certification
    • Quickbooks Online Advanced Certification
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

Eddielyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eddielyn , who takes responsibilities very seriously


Employment History

Accounting Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2018 to December 2018 (10 Months)

Duties and Responsibilities:

  • Preparation of monthly bank reconciliation and bank recon entries
  • Preparation of check and journal vouchers
  • Preparation of BIR returns such as expanded withholding tax, value added tax and income tax
  • Preparation of monthly financial statements and variance analysis schedules
  • Preparation of Management Financial Reports
  • Accounting and Payroll Software
  • SAP
  • Uploading of journal entries
  • Vendor and customer SAP T-code uploading
  • Cost allocation analysis
  • Revaluation and re-measurement
  • Review of P&L accounts for Philippine books
  • Generating financial statements
  • QuickBooks

Bookkeeper

Industry:

Employment Period:

February 2021 to June 2022 (16 Months)

Duties and Responsibilities:

  • Handling of Sales and Accounts receivable Monitoring
  • Handling Purchase Orders/Monitoring
  • Preparation of BIR returns such as expanded withholding tax, creditable withholding tax, value-added tax, and income tax
  • Preparation, filing, and reconciliation of 2307 with the invoices and receipts.
  • Preparation of checks, disbursements, and payment vouchers
  • Preparation and filing of Accounts Payable
  • Preparation of Monthly Payroll Register
  • Preparation and issuance of invoices and receipts
  • Preparation of Government statutory benefits
  • Bookkeeping

AU Accountant

Industry:

Accounting / Audit / Tax

Employment Period:

June 2022 to November 2022 (5 Months)

Duties and Responsibilities:

  • Bookkeeping - Preparation of Business Activity Statements (BAS)
  • Preparation of Installment Activity Statements (IAS)
  • Preparation of Year End Tax Returns (Individual, Company, Partnership and Trust)
  • Preparation of Taxable Payments Annual report (TPAR)
  • Monthly and Quarterly Management Report
  • Budget Preparation (Castaway Forecasting) and Cashflow forecasting
  • Bank Reconciliation
  • Benchmarking
  • Super Guarantee Charge Statement

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 2023 to June 2024 (17 Months)

Duties and Responsibilities:

  • Bookkeeping

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Tertiary

Graduation Date:

January 1, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Payable Management, Accounts Receivable Management, Accounting, Tax compliance, Taxation, Forecasting, Financial Accounting, Time Management, Budgeting, Bank Reconciliation,

INTERMEDIATE ★★

    BookkeepingQuickBooksXero

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name:
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Jeffrey

Candidate ID: 477975


ADVANCED

    Video Editing, Graphic Design, Blender, Autodesk Maya...

INTERMEDIATE

    3D Design, Web Design, Photo Editing, Autodesk Maya...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • Jeffrey has been working for 9 years as Video Editor for sports, healthcare, events, and entertainment companies.
  • He has a wide scope of experience doing different video editing projects which includes:
    • Explainer videos 
    • Product AVP 
    • Social media reels for TikTok, Instagram, and Facebook 
    • Vlog-type videos 
    • Seminar videos and highlight videos. 
    • Event coverage videos 
  • He has supported Australian and US clients. 
  • He had also experience doing motion graphics and digital designs for marketing collaterals. 
  • He has also basic knowledge in 3D modeling and web designing 
  • He had also worked as Photographer and Videographer for one of the well-known studios here in the Philippines.
  • He is experienced with email marketing.
  • He is proficient in using tools like: 
    • Maya
    • Blender
    • Canva
    • Figma
    • Adobe Premiere Pro 
    • Adobe After Effects 
    • Adobe Audition 
    • Adobe Illustrator 
    • Adobe Lightroom
    • Adobe Premiere
    • Adobe Photoshop 
  • He can start as soon as possible and is open for both full time and part time positions.
Predictive Index Behavioral Profile- Altruist 

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
  • Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
  • A pleasant and extraverted person, Jeffrey is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns

Employment History

GRAPHIC ARTIST PACKAGING DESIGNER

Industry:

Manufacturing / Production

Employment Period:

October 2013 to March 2014 (5 Months)

Duties and Responsibilities:

  •  Manage projects from conceptualization, research, designing, setting bleeds and guidelines, pagination, proof reading, ripping, and printing.
  • Maintain digital press, printheads, cleaning, alignment, and calibration

PHOTOGRAPHER VIDEOGRAPHER EDITOR (FREELANCE)

Industry:

Entertainment / Media

Employment Period:

April 2014 to February 2016 (22 Months)

Duties and Responsibilities:

  • Filming and photographing social events capturing every detail as requested by clients.
  • Ensuring quality of film and photos.

GRAPHIC ARTIST PREPRESS SPECIALIST

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2016 to May 2017 (13 Months)

Duties and Responsibilities:

  • Remotely interacts with graphic designer from main branch in the US to follow instructions and specifications using documents they sent.
  • Review and check the quality before transferring to maintain consistency of design in different template sizes of apparel, color matching using PMS.
  • Checks quality of file including bleeds, missing fonts, seeming allowance before going to press.

PRODUCT PHOTOGRAPHER

Industry:

Sports

Employment Period:

May 2017 to February 2019 (21 Months)

Duties and Responsibilities:

  • Execute planning and lighting of each shot for multiple categories across men's, women's and lifestyle apparel and accessories.
  • Follow category-specific style guide to ensure consistency of image.

MULTIMEDIA DESIGNER

Industry:

Consulting (Business & Management)

Employment Period:

September 2017 to February 2020 (28 Months)

Duties and Responsibilities:

  • Communicates with managing director, event producer and recruitment supervisor to ensure all project requirements are met.
  • Manage and edit web page, social media, and YouTube channel contents for digital marketing campaigns.
  • Shoot and edit photos and videos for interviews, corporate events, and seminars

GRAPHIC DESIGNER

Industry:

Entertainment / Media

Employment Period:

November 2020 to October 2021 (10 Months)

Duties and Responsibilities:

  • Create, develop, and execute custom apparel and accessories from concept to production.
  • Works directly with customer in the US to establish concept design using CRM online software.
  • Use PMS to match artwork colors to available twill and threads on the factory.

MOTION GRAPHIC DESIGNER

Industry:

Healthcare / Medical

Employment Period:

November 2021 to October 2022 (11 Months)

Duties and Responsibilities:

  • Collaborates with marketing team, web developers and news anchor to produce product promo videos, social media contents and weekly news episodes for our youtube channel.

Video Editor

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2022 to January 2024 (14 Months)

Duties and Responsibilities:

  • Collaborates with the content creation team to understand video concepts, objectives and creative directions.
  • Utilize proficiency in video editing software to edit and enhance raw footage into polished videos that maintain brand consistency.
  • Design eye-catching graphics, titles and animations that enhance the visual appeal and storytelling of our video content.

MOTION GRAPHIC DESIGNER

Industry:

Arts / Design / Fashion

Employment Period:

January 2024 to July 2024 (6 Months)

Duties and Responsibilities:

  • Worked closely with the client to understand their vision and translate it into compelling visual media.
  • Created tutorial videos, introduction logos, product AVPs, and promotional materials.
  • Developed visually engaging motion graphics to enhance brand storytelling and audience engagement.

Graphic Design & Marketing

Industry:

Arts / Design / Fashion

Employment Period:

November 2024 to July 2025 (7 Months)

Duties and Responsibilities:

  • Produce engaging video content and animations for marketing campaigns, product demonstrations, and social media platforms.
  • Utilize tools like Adobe Premiere, Canva and Camtasia to create and edit videos that captivate the target audience.
  • Design and create visually appealing graphics for social media, blogs, and other digital marketing materials that resonate with the software industry audience and effectively convey the company's messaging.
  • Develop and execute social media strategies aimed at increasing the company’s online presence and market share.
  • Monitor social media trends, tools, and applications to ensure the company remains at the forefront of digital marketing.
  • Write and edit blog posts, social media updates, and other marketing content to engage and inform the target audience.
  • Collaborate with the marketing team and cross-functional teams to brainstorm, execute, and align creative ideas and campaigns with overall business objectives.
  • Manage multiple marketing projects simultaneously, ensuring timely delivery of high-quality content and meeting project deadlines.
  • Track and analyze the performance of social media campaigns, providing insights and recommendations for improvement.

Education History

Field of Study:

Marketing

Major:

MARKETING MANAGEMENT

Graduation Date:

July 26, 2024

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Art/Design/Creative Multimedia

Major:

DIGITAL ARTS AND DESIGN

Graduation Date:

April 9, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Video Editing, Graphic Design, Blender, Autodesk Maya, Figma, Adobe Photoshop, Adobe Photoshop Lightroom, Adobe Premiere Pro, Adobe After Effects, Adobe Illustrator,

INTERMEDIATE ★★

    3D DesignWeb DesignPhoto EditingAutodesk MayaFigma

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14981103330
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: i7 - 8th Generation
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Jeffrey

Candidate ID: 477975


ADVANCED

    Video Editing, Graphic Design, Blender, Autodesk Maya...

INTERMEDIATE

    3D Design, Web Design, Photo Editing, Autodesk Maya...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • Jeffrey has been working for 9 years as Video Editor for sports, healthcare, events, and entertainment companies.
  • He has a wide scope of experience doing different video editing projects which includes:
    • Explainer videos 
    • Product AVP 
    • Social media reels for TikTok, Instagram, and Facebook 
    • Vlog-type videos 
    • Seminar videos and highlight videos. 
    • Event coverage videos 
  • He has supported Australian and US clients. 
  • He had also experience doing motion graphics and digital designs for marketing collaterals. 
  • He has also basic knowledge in 3D modeling and web designing 
  • He had also worked as Photographer and Videographer for one of the well-known studios here in the Philippines.
  • He is experienced with email marketing.
  • He is proficient in using tools like: 
    • Maya
    • Blender
    • Canva
    • Figma
    • Adobe Premiere Pro 
    • Adobe After Effects 
    • Adobe Audition 
    • Adobe Illustrator 
    • Adobe Lightroom
    • Adobe Premiere
    • Adobe Photoshop 
  • He can start as soon as possible and is open for both full time and part time positions.
Predictive Index Behavioral Profile- Altruist 

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
  • Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
  • A pleasant and extraverted person, Jeffrey is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns

Employment History

GRAPHIC ARTIST PACKAGING DESIGNER

Industry:

Manufacturing / Production

Employment Period:

October 2013 to March 2014 (5 Months)

Duties and Responsibilities:

  •  Manage projects from conceptualization, research, designing, setting bleeds and guidelines, pagination, proof reading, ripping, and printing.
  • Maintain digital press, printheads, cleaning, alignment, and calibration

PHOTOGRAPHER VIDEOGRAPHER EDITOR (FREELANCE)

Industry:

Entertainment / Media

Employment Period:

April 2014 to February 2016 (22 Months)

Duties and Responsibilities:

  • Filming and photographing social events capturing every detail as requested by clients.
  • Ensuring quality of film and photos.

GRAPHIC ARTIST PREPRESS SPECIALIST

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2016 to May 2017 (13 Months)

Duties and Responsibilities:

  • Remotely interacts with graphic designer from main branch in the US to follow instructions and specifications using documents they sent.
  • Review and check the quality before transferring to maintain consistency of design in different template sizes of apparel, color matching using PMS.
  • Checks quality of file including bleeds, missing fonts, seeming allowance before going to press.

PRODUCT PHOTOGRAPHER

Industry:

Sports

Employment Period:

May 2017 to February 2019 (21 Months)

Duties and Responsibilities:

  • Execute planning and lighting of each shot for multiple categories across men's, women's and lifestyle apparel and accessories.
  • Follow category-specific style guide to ensure consistency of image.

MULTIMEDIA DESIGNER

Industry:

Consulting (Business & Management)

Employment Period:

September 2017 to February 2020 (28 Months)

Duties and Responsibilities:

  • Communicates with managing director, event producer and recruitment supervisor to ensure all project requirements are met.
  • Manage and edit web page, social media, and YouTube channel contents for digital marketing campaigns.
  • Shoot and edit photos and videos for interviews, corporate events, and seminars

GRAPHIC DESIGNER

Industry:

Entertainment / Media

Employment Period:

November 2020 to October 2021 (10 Months)

Duties and Responsibilities:

  • Create, develop, and execute custom apparel and accessories from concept to production.
  • Works directly with customer in the US to establish concept design using CRM online software.
  • Use PMS to match artwork colors to available twill and threads on the factory.

MOTION GRAPHIC DESIGNER

Industry:

Healthcare / Medical

Employment Period:

November 2021 to October 2022 (11 Months)

Duties and Responsibilities:

  • Collaborates with marketing team, web developers and news anchor to produce product promo videos, social media contents and weekly news episodes for our youtube channel.

Video Editor

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2022 to January 2024 (14 Months)

Duties and Responsibilities:

  • Collaborates with the content creation team to understand video concepts, objectives and creative directions.
  • Utilize proficiency in video editing software to edit and enhance raw footage into polished videos that maintain brand consistency.
  • Design eye-catching graphics, titles and animations that enhance the visual appeal and storytelling of our video content.

MOTION GRAPHIC DESIGNER

Industry:

Arts / Design / Fashion

Employment Period:

January 2024 to July 2024 (6 Months)

Duties and Responsibilities:

  • Worked closely with the client to understand their vision and translate it into compelling visual media.
  • Created tutorial videos, introduction logos, product AVPs, and promotional materials.
  • Developed visually engaging motion graphics to enhance brand storytelling and audience engagement.

Graphic Design & Marketing

Industry:

Arts / Design / Fashion

Employment Period:

November 2024 to July 2025 (7 Months)

Duties and Responsibilities:

  • Produce engaging video content and animations for marketing campaigns, product demonstrations, and social media platforms.
  • Utilize tools like Adobe Premiere, Canva and Camtasia to create and edit videos that captivate the target audience.
  • Design and create visually appealing graphics for social media, blogs, and other digital marketing materials that resonate with the software industry audience and effectively convey the company's messaging.
  • Develop and execute social media strategies aimed at increasing the company’s online presence and market share.
  • Monitor social media trends, tools, and applications to ensure the company remains at the forefront of digital marketing.
  • Write and edit blog posts, social media updates, and other marketing content to engage and inform the target audience.
  • Collaborate with the marketing team and cross-functional teams to brainstorm, execute, and align creative ideas and campaigns with overall business objectives.
  • Manage multiple marketing projects simultaneously, ensuring timely delivery of high-quality content and meeting project deadlines.
  • Track and analyze the performance of social media campaigns, providing insights and recommendations for improvement.

Education History

Field of Study:

Marketing

Major:

MARKETING MANAGEMENT

Graduation Date:

July 26, 2024

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Art/Design/Creative Multimedia

Major:

DIGITAL ARTS AND DESIGN

Graduation Date:

April 9, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Video Editing, Graphic Design, Blender, Autodesk Maya, Figma, Adobe Photoshop, Adobe Photoshop Lightroom, Adobe Premiere Pro, Adobe After Effects, Adobe Illustrator,

INTERMEDIATE ★★

    3D DesignWeb DesignPhoto EditingAutodesk MayaFigma

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14981103330
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: i7 - 8th Generation
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Raymon

Candidate ID: 477867


ADVANCED

    Lead Generation...

INTERMEDIATE

    Lead Generation, Data Entry...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • Raymon has been working for 8 years now. He has gained confidence in supporting the following:
    • email marketing
    • outbound calling 
    • appointment setting
    • sales development
    • lead generation
    • team management
    • customer support
  • Presently, he is doing a B2B campaign where he directly reaches out to CEO or decision-makers in various companies in the US such as in the IT and real estate industries.
  • In doing lead generation, he has been keen with all the information uploaded in the CRM. He ensures that details in the database are accurate and updated.
  • He is able to generate 100 leads per day.
  • He is proficient in using Hubspot, LinkedIn Sales Navigator, Salesforce, Apollo.io, Zoominfo, Microsoft Office and Google Workspace.
  • He can start immediately.
Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/

Strongest Behaviors
  • Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish

Behavioral Summary

Raymon is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Virtual Assistant/Lead Generation Specialist/Real Estate Global Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2021 to January 2023 (21 Months)

Duties and Responsibilities:

  • Assist clients on scheduling appointments
  • Helps generate leads for email marketing campaigns
  • Handles lead data enrichment
  • Prepare email and marketing automation
  • Cold calling potential leads

Freelance Real Estate Salesperson

Industry:

Property / Real Estate

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

  • Deliver sales target
  • Reach out to clients through different marketing means

Sales Manager

Industry:

Property / Real Estate

Employment Period:

July 2019 to December 2019 (5 Months)

Duties and Responsibilities:

  • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
  • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
  • Presents sales, revenue and expenses reports and realistic forecasts to the management team

Business Manager

Industry:

Property / Real Estate

Employment Period:

February 2020 to May 2020 (3 Months)

Duties and Responsibilities:

  • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
  • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
  • Presents sales, revenue and expenses reports and realistic forecasts to the management team

Content Writer/Researcher/Event Coordinator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

March 2017 to July 2019 (28 Months)

Duties and Responsibilities:

  • Creates contents for social media presence specifically press releases, infographics and posters.
  • Creates print contents specifically for newsletters and magazines.
  • Promotes government programs and projects through the use of multimedia
  • Gathers resources and data for digital media and print media.
  • Checks the authenticity and reliability of information that will be used in any digital or print releases.
  • Acts as a representative for the City Government for private-government partnership events

Resolution Specialist/Healthcare Advisor

Industry:

Healthcare / Medical

Employment Period:

July 2015 to August 2016 (13 Months)

Duties and Responsibilities:

  • Handles customer concerns and queries
  • Validates reimbursement claims of customers
  • Assists customers on claims process
  • Handles customer concerns and queries
  • Promotes awareness of the importance of healthcare

Segment Producer/Writer/Researcher

Industry:

Entertainment / Media

Employment Period:

October 2011 to October 2013 (24 Months)

Duties and Responsibilities:

  • Handles the planning and creation of new materials for segment episodes.
  • Responsible in dealing with client’s requests and handles client meetings.
  • Responsible in preparing budget request and equipment request
  • Reports directly to Department Head regarding project expenses and project outcomes.
  • Responsible in handling team concerns. Writer/Researcher
  • Creates contents for television program segments
  • Gathers resources and data for program segments

Education History

Field of Study:

Major:

Graduation Date:

March 1, 2006

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 1, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Law

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation

INTERMEDIATE ★★

    Lead GenerationData Entry

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 24.86, Upload: 67.48
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: AMD Ryzen 5 3500U
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Raymon

Candidate ID: 477867


ADVANCED

    Lead Generation...

INTERMEDIATE

    Lead Generation, Data Entry...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • Raymon has been working for 8 years now. He has gained confidence in supporting the following:
    • email marketing
    • outbound calling 
    • appointment setting
    • sales development
    • lead generation
    • team management
    • customer support
  • Presently, he is doing a B2B campaign where he directly reaches out to CEO or decision-makers in various companies in the US such as in the IT and real estate industries.
  • In doing lead generation, he has been keen with all the information uploaded in the CRM. He ensures that details in the database are accurate and updated.
  • He is able to generate 100 leads per day.
  • He is proficient in using Hubspot, LinkedIn Sales Navigator, Salesforce, Apollo.io, Zoominfo, Microsoft Office and Google Workspace.
  • He can start immediately.
Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/

Strongest Behaviors
  • Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish

Behavioral Summary

Raymon is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Virtual Assistant/Lead Generation Specialist/Real Estate Global Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2021 to January 2023 (21 Months)

Duties and Responsibilities:

  • Assist clients on scheduling appointments
  • Helps generate leads for email marketing campaigns
  • Handles lead data enrichment
  • Prepare email and marketing automation
  • Cold calling potential leads

Freelance Real Estate Salesperson

Industry:

Property / Real Estate

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

  • Deliver sales target
  • Reach out to clients through different marketing means

Sales Manager

Industry:

Property / Real Estate

Employment Period:

July 2019 to December 2019 (5 Months)

Duties and Responsibilities:

  • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
  • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
  • Presents sales, revenue and expenses reports and realistic forecasts to the management team

Business Manager

Industry:

Property / Real Estate

Employment Period:

February 2020 to May 2020 (3 Months)

Duties and Responsibilities:

  • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
  • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
  • Presents sales, revenue and expenses reports and realistic forecasts to the management team

Content Writer/Researcher/Event Coordinator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

March 2017 to July 2019 (28 Months)

Duties and Responsibilities:

  • Creates contents for social media presence specifically press releases, infographics and posters.
  • Creates print contents specifically for newsletters and magazines.
  • Promotes government programs and projects through the use of multimedia
  • Gathers resources and data for digital media and print media.
  • Checks the authenticity and reliability of information that will be used in any digital or print releases.
  • Acts as a representative for the City Government for private-government partnership events

Resolution Specialist/Healthcare Advisor

Industry:

Healthcare / Medical

Employment Period:

July 2015 to August 2016 (13 Months)

Duties and Responsibilities:

  • Handles customer concerns and queries
  • Validates reimbursement claims of customers
  • Assists customers on claims process
  • Handles customer concerns and queries
  • Promotes awareness of the importance of healthcare

Segment Producer/Writer/Researcher

Industry:

Entertainment / Media

Employment Period:

October 2011 to October 2013 (24 Months)

Duties and Responsibilities:

  • Handles the planning and creation of new materials for segment episodes.
  • Responsible in dealing with client’s requests and handles client meetings.
  • Responsible in preparing budget request and equipment request
  • Reports directly to Department Head regarding project expenses and project outcomes.
  • Responsible in handling team concerns. Writer/Researcher
  • Creates contents for television program segments
  • Gathers resources and data for program segments

Education History

Field of Study:

Major:

Graduation Date:

March 1, 2006

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 1, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Law

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation

INTERMEDIATE ★★

    Lead GenerationData Entry

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 24.86, Upload: 67.48
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: AMD Ryzen 5 3500U
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Doreen

Candidate ID: 477506


ADVANCED

    Lead Generation, Lead Mining...

INTERMEDIATE

    Lead Generation, Data Collection, Data Mining...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Doreen worked in a bank for 13 years. She started as a Customer Service Assistant and became a Marketing Officer after around 9 years.
  • In 2019, she shifted to remote working and provided her services to real estate clients where she performed the following:
    • Virtual Assistance
    • Lead Research and Generation
    • Email Marketing and Campaign
    • Data Mining
    • Digital Marketing 
    • Data Entry
    • Administrative task
    • Customer Service
    • Marketing Assistance
  • She can generate 50 leads/hour.
  • She had a chance to create automation workflow for an email campaign of one of her clients but most of her experience is manual email follow-up to leads.
  • She is proficient in MS Office Apps, CRMs like HubSpot and Salesforce, LinkedIn, Sales Navigator, and Apollo.
  • She is knowledgeable in Trello and Canva.
  • She is available anytime and open for any full-time or part-time position.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary

Doreen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Doreen plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service Assistant

Industry:

Banking / Financial Services

Employment Period:

November 2006 to April 2015 (101 Months)

Duties and Responsibilities:

  • Responsible for providing efficient and timely processing of transactions pertaining to deposits, withdrawals, and other miscellaneous

Marketing Officer

Industry:

Banking / Financial Services

Employment Period:

April 2015 to April 2019 (48 Months)

Duties and Responsibilities:

  • Responsible for the operations of the Marketing section of the branch and providing a good and successful business relationship with clients.
  • Supervises the Marketing Assistants for marketing and checking all the reports of the marketing section of the branch.

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

November 2019 to June 2020 (7 Months)

Duties and Responsibilities:

  • Lead Researching
  • Data Mining
  • Compare properties with similar properties that had recently sold to determine, competitive market prices
  • Prepare documents such as contracts, purchase agreements, closing statements, and deeds

Lead GenerationVirtual Assistant

Industry:

Property / Real Estate

Employment Period:

July 2020 to August 2022 (25 Months)

Duties and Responsibilities:

  • Lead Generation
  • Email writing, sending and replying to emails.
  • Administrative task

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

August 2022 to November 2022 (3 Months)

Duties and Responsibilities:

  • Lead Researching
  • B2B Lead Generation 

Education History

Field of Study:

Commerce

Major:

Business Adminstration

Graduation Date:

March 4, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationLead Mining

INTERMEDIATE ★★

    Lead GenerationData CollectionData Mining

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Doreen

Candidate ID: 477506


ADVANCED

    Lead Generation, Lead Mining...

INTERMEDIATE

    Lead Generation, Data Collection, Data Mining...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Doreen worked in a bank for 13 years. She started as a Customer Service Assistant and became a Marketing Officer after around 9 years.
  • In 2019, she shifted to remote working and provided her services to real estate clients where she performed the following:
    • Virtual Assistance
    • Lead Research and Generation
    • Email Marketing and Campaign
    • Data Mining
    • Digital Marketing 
    • Data Entry
    • Administrative task
    • Customer Service
    • Marketing Assistance
  • She can generate 50 leads/hour.
  • She had a chance to create automation workflow for an email campaign of one of her clients but most of her experience is manual email follow-up to leads.
  • She is proficient in MS Office Apps, CRMs like HubSpot and Salesforce, LinkedIn, Sales Navigator, and Apollo.
  • She is knowledgeable in Trello and Canva.
  • She is available anytime and open for any full-time or part-time position.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary

Doreen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Doreen plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service Assistant

Industry:

Banking / Financial Services

Employment Period:

November 2006 to April 2015 (101 Months)

Duties and Responsibilities:

  • Responsible for providing efficient and timely processing of transactions pertaining to deposits, withdrawals, and other miscellaneous

Marketing Officer

Industry:

Banking / Financial Services

Employment Period:

April 2015 to April 2019 (48 Months)

Duties and Responsibilities:

  • Responsible for the operations of the Marketing section of the branch and providing a good and successful business relationship with clients.
  • Supervises the Marketing Assistants for marketing and checking all the reports of the marketing section of the branch.

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

November 2019 to June 2020 (7 Months)

Duties and Responsibilities:

  • Lead Researching
  • Data Mining
  • Compare properties with similar properties that had recently sold to determine, competitive market prices
  • Prepare documents such as contracts, purchase agreements, closing statements, and deeds

Lead GenerationVirtual Assistant

Industry:

Property / Real Estate

Employment Period:

July 2020 to August 2022 (25 Months)

Duties and Responsibilities:

  • Lead Generation
  • Email writing, sending and replying to emails.
  • Administrative task

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

August 2022 to November 2022 (3 Months)

Duties and Responsibilities:

  • Lead Researching
  • B2B Lead Generation 

Education History

Field of Study:

Commerce

Major:

Business Adminstration

Graduation Date:

March 4, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationLead Mining

INTERMEDIATE ★★

    Lead GenerationData CollectionData Mining

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Ramielle

Candidate ID: 477348


ADVANCED

    Customer Support, Retention, Chat Support, Email Handling...

INTERMEDIATE

    Email Lead Generation, Email management, Data Collection, Inbound Upselling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Ramielle has been working for 4 years. She has performed various medical roles in different companies where she supported the following tasks:
    • Virtual Assistance
    • Insurance verification
    • Billing
    • Patient Intake Appointment
    • Scheduling
    • Verification Fee Calculation
    • Customer Service
  • She has catered to a client in the US.
  • She is proficient with MS Word, MS Excel, and Athena. 
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ramielle Anne will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

Employment History

DISCHARGE STAFF/STAFFING COORDINATOR

Industry:

Healthcare / Medical

Employment Period:

January 2017 to December 2017 (11 Months)

Duties and Responsibilities:

  • Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility

SUPERVISOR/TEAM LEAD

Industry:

Healthcare / Medical

Employment Period:

January 2018 to December 2021 (47 Months)

Duties and Responsibilities:

  • Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
  • Identify the skill needs of representatives and hone what they lack to make sure they are equipped
  • Oversees the day-to-day operations within the contact center

Virtual Medical Assistant/Medical Biller

Industry:

Healthcare / Medical

Employment Period:

August 2021 to November 2022 (15 Months)

Duties and Responsibilities:

  • Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
  • Responsible for obtaining patient records and test results and coordinating daily administrative tasks

Education History

Field of Study:

Pharmacy/Pharmacology

Major:

Pharmacy

Graduation Date:

April 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Retention, Chat Support, Email Handling, Reporting Analysis, Billing, Telecom, Inbound Calls, Medical Billing Coding, Medical Records Research, Medical Transcription,

INTERMEDIATE ★★

    Email Lead GenerationEmail managementData CollectionInbound Upselling

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 44.32, Upload: 84.77
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Ramielle

Candidate ID: 477348


ADVANCED

    Customer Support, Retention, Chat Support, Email Handling...

INTERMEDIATE

    Email Lead Generation, Email management, Data Collection, Inbound Upselling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Ramielle has been working for 4 years. She has performed various medical roles in different companies where she supported the following tasks:
    • Virtual Assistance
    • Insurance verification
    • Billing
    • Patient Intake Appointment
    • Scheduling
    • Verification Fee Calculation
    • Customer Service
  • She has catered to a client in the US.
  • She is proficient with MS Word, MS Excel, and Athena. 
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ramielle Anne will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

Employment History

DISCHARGE STAFF/STAFFING COORDINATOR

Industry:

Healthcare / Medical

Employment Period:

January 2017 to December 2017 (11 Months)

Duties and Responsibilities:

  • Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility

SUPERVISOR/TEAM LEAD

Industry:

Healthcare / Medical

Employment Period:

January 2018 to December 2021 (47 Months)

Duties and Responsibilities:

  • Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
  • Identify the skill needs of representatives and hone what they lack to make sure they are equipped
  • Oversees the day-to-day operations within the contact center

Virtual Medical Assistant/Medical Biller

Industry:

Healthcare / Medical

Employment Period:

August 2021 to November 2022 (15 Months)

Duties and Responsibilities:

  • Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
  • Responsible for obtaining patient records and test results and coordinating daily administrative tasks

Education History

Field of Study:

Pharmacy/Pharmacology

Major:

Pharmacy

Graduation Date:

April 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Retention, Chat Support, Email Handling, Reporting Analysis, Billing, Telecom, Inbound Calls, Medical Billing Coding, Medical Records Research, Medical Transcription,

INTERMEDIATE ★★

    Email Lead GenerationEmail managementData CollectionInbound Upselling

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 44.32, Upload: 84.77
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

ANGEL

Candidate ID: 477024


ADVANCED

    Sales, Customer Service, Appointment Setting, Outbound Appointment Setting...

INTERMEDIATE

    Google Docs, Google Drive...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

 

  • Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
    • Telemarketing
    • Lead Generation
    • Appointment Setting
    • Inbound and Outbound phone support
    • Sales and Retention
    • Warm and Cold calling
    • B2B  and B2C Campaign
    • Customer handling
  • She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
  • Excellent comms skills.
  • She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
  • She is available to start immediately. Also, open for full-time.
Predictive Index Behavioral Profile- Individualist

Strongest behavior:
 
  • Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
  • Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
Behavioral Summary:

Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

Being more conceptual than detail-oriented, Angel Rose is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.
 

Employment History

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to July 2019 (8 Months)

Duties and Responsibilities:

  • Handled Credit repair campaign
  • B2C outbound calling US Clients
  • Lead generation
  • Qualify customers 
  • Help customers to fix their credit scores
  • Assist customer in paying loans and acquiring properties

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2019 to August 2020 (12 Months)

Duties and Responsibilities:

  • B2C outbound and inbound calling US, New Zealand and Australian Clients
  • Upselling and advertise products 
  • Assist customers with their cancellation concerns
  • Retain Customers

SALES REPRESENTATIVE/RETENTION SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2020 to June 2022 (21 Months)

Duties and Responsibilities:

  • B2C outbound calling
  • Fix customers credit score
  • Retaining customer 
  • Handling cancellation concerns
  • Assist customers

SALES REPRESENTATIVE COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2016 to September 2018 (31 Months)

Duties and Responsibilities:

  • B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
  • Selling lottery tickets
  • Process Payments
  • Handle customer inquiries 

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to March 2016 (3 Months)

Duties and Responsibilities:

  • Handled Insurance Campaign
  • B2C and B2B Outbound calling
  • Appointment setting
  • Qualify leads

Education History

Field of Study:

Food & Beverage Services Management

Major:

Associate of Hotel and Restaurant Management

Graduation Date:

January 7, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sales, Customer Service, Appointment Setting, Outbound Appointment Setting, B2C Telemarketing, Telemarketing, B2B Telemarketing, Outbound Telemarketing, Outbound Lead Generation, Outbound B2C,

INTERMEDIATE ★★

    Google DocsGoogle Drive

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download- 158.72; upload - 162.25
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Samsung
  • Processor: Intel Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

ANGEL

Candidate ID: 477024


ADVANCED

    Sales, Customer Service, Appointment Setting, Outbound Appointment Setting...

INTERMEDIATE

    Google Docs, Google Drive...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

 

  • Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
    • Telemarketing
    • Lead Generation
    • Appointment Setting
    • Inbound and Outbound phone support
    • Sales and Retention
    • Warm and Cold calling
    • B2B  and B2C Campaign
    • Customer handling
  • She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
  • Excellent comms skills.
  • She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
  • She is available to start immediately. Also, open for full-time.
Predictive Index Behavioral Profile- Individualist

Strongest behavior:
 
  • Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
  • Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
Behavioral Summary:

Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

Being more conceptual than detail-oriented, Angel Rose is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.
 

Employment History

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to July 2019 (8 Months)

Duties and Responsibilities:

  • Handled Credit repair campaign
  • B2C outbound calling US Clients
  • Lead generation
  • Qualify customers 
  • Help customers to fix their credit scores
  • Assist customer in paying loans and acquiring properties

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2019 to August 2020 (12 Months)

Duties and Responsibilities:

  • B2C outbound and inbound calling US, New Zealand and Australian Clients
  • Upselling and advertise products 
  • Assist customers with their cancellation concerns
  • Retain Customers

SALES REPRESENTATIVE/RETENTION SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2020 to June 2022 (21 Months)

Duties and Responsibilities:

  • B2C outbound calling
  • Fix customers credit score
  • Retaining customer 
  • Handling cancellation concerns
  • Assist customers

SALES REPRESENTATIVE COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2016 to September 2018 (31 Months)

Duties and Responsibilities:

  • B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
  • Selling lottery tickets
  • Process Payments
  • Handle customer inquiries 

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to March 2016 (3 Months)

Duties and Responsibilities:

  • Handled Insurance Campaign
  • B2C and B2B Outbound calling
  • Appointment setting
  • Qualify leads

Education History

Field of Study:

Food & Beverage Services Management

Major:

Associate of Hotel and Restaurant Management

Graduation Date:

January 7, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sales, Customer Service, Appointment Setting, Outbound Appointment Setting, B2C Telemarketing, Telemarketing, B2B Telemarketing, Outbound Telemarketing, Outbound Lead Generation, Outbound B2C,

INTERMEDIATE ★★

    Google DocsGoogle Drive

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download- 158.72; upload - 162.25
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Samsung
  • Processor: Intel Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Norlito

Candidate ID: 476683


ADVANCED

    Procurement, Contract management, Administrative Support, Digital Photography...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Central Standard Time Australian Western Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Norlito, former OFW and freelance photogrpaher has been working for almost 20 years in the Industrial Equipment, Manufacturing, Steel, Construction and Buy & sell industries where he handled and performed roles such as Procurement Officer, Engineer, Procurement Specialist, Purchaser/Buyer and Market researcher. He holds a bachelors degree in Business Administration major in Marketing and Advertising Management.
  • He was exposed to the following tasks:
    • Advertising
    • Market research
    • Supplier and vendor management
    • Purchasing and porcurment
    • Material Sourcing
    • ISO Documentations & Procedures
    • Logistics
    • Contract Management
    • Administrative tasks
  • He is proficient in using tools such as MS Office and ERP Systems (SAP, Cassius).
  • He can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Norlito has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Procurement Officer

Industry:

Construction / Building / Engineering

Employment Period:

March 2020 to February 2022 (22 Months)

Duties and Responsibilities:

  • Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
  • Provides support on procurement policies, processes and contracts management.
  • Respond to quality management issues and supplier performance concerns.
  • Supports Procurement Team in achieving objectives and performance KPI’s.
  • Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
  • Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
  • Demonstrates excellent time management and organizational skills.
  • Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.

Procurement Officer

Industry:

Construction / Building / Engineering

Employment Period:

August 2015 to March 2020 (55 Months)

Duties and Responsibilities:

  • Assists in daily Procurement tasks, outsourcing and local purchase requirements.
  • Updates and maintains accurate records of purchases, pricing and other Procurement references.
  • Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
  • Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
  • Establishes cost parameter, purchase budget and payment forecasting.
  • Tracking, monitoring and expedition of deliveries.
  • Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
  • Works and brainstorms with Procurement Team to achieve goals and objectives.
  • Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.

Procurement Specialist

Industry:

Manufacturing / Production

Employment Period:

June 2008 to November 2014 (77 Months)

Duties and Responsibilities:

  • Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
  • Manages local Buyers for marketplace purchase or direct buying transactions.
  • Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
  • Engaged in overseas material sourcing for OEM and/or alternative spare parts.
  • Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
  • Prepares techno-commercial comparison and presents them for management review and approval.
  • Preparation and monitoring of Purchase Orders in ERP.
  • Coordinates and endorses inbound international shipments with Logistics Team.
  • Updates supplier database and maintains filing systems.
  • Inspection of materials/equipment to ensure quality and accuracy.

Purchaser/Buyer

Industry:

Retail / Merchandise

Employment Period:

September 2005 to December 2007 (27 Months)

Duties and Responsibilities:

  • Engaged in material sourcing and tender acquisition.
  • Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
  • Prepares comparison sheet for Management’s review, profit analysis and approval.
  • Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
  • Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
  • Supports and liaise with Logistics Team for all delivery concerns.
  • Ensures that Supplier database is accurately updated.
  • Keeps filing and archiving systems well-maintained and organized.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing & Advertising Management

Graduation Date:

March 31, 2003

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Procurement, Contract management, Administrative Support, Digital Photography, Data Encoding, SAP,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Norlito

Candidate ID: 476683


ADVANCED

    Procurement, Contract management, Administrative Support, Digital Photography...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Central Standard Time Australian Western Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Norlito, former OFW and freelance photogrpaher has been working for almost 20 years in the Industrial Equipment, Manufacturing, Steel, Construction and Buy & sell industries where he handled and performed roles such as Procurement Officer, Engineer, Procurement Specialist, Purchaser/Buyer and Market researcher. He holds a bachelors degree in Business Administration major in Marketing and Advertising Management.
  • He was exposed to the following tasks:
    • Advertising
    • Market research
    • Supplier and vendor management
    • Purchasing and porcurment
    • Material Sourcing
    • ISO Documentations & Procedures
    • Logistics
    • Contract Management
    • Administrative tasks
  • He is proficient in using tools such as MS Office and ERP Systems (SAP, Cassius).
  • He can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Norlito has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Procurement Officer

Industry:

Construction / Building / Engineering

Employment Period:

March 2020 to February 2022 (22 Months)

Duties and Responsibilities:

  • Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
  • Provides support on procurement policies, processes and contracts management.
  • Respond to quality management issues and supplier performance concerns.
  • Supports Procurement Team in achieving objectives and performance KPI’s.
  • Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
  • Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
  • Demonstrates excellent time management and organizational skills.
  • Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.

Procurement Officer

Industry:

Construction / Building / Engineering

Employment Period:

August 2015 to March 2020 (55 Months)

Duties and Responsibilities:

  • Assists in daily Procurement tasks, outsourcing and local purchase requirements.
  • Updates and maintains accurate records of purchases, pricing and other Procurement references.
  • Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
  • Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
  • Establishes cost parameter, purchase budget and payment forecasting.
  • Tracking, monitoring and expedition of deliveries.
  • Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
  • Works and brainstorms with Procurement Team to achieve goals and objectives.
  • Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.

Procurement Specialist

Industry:

Manufacturing / Production

Employment Period:

June 2008 to November 2014 (77 Months)

Duties and Responsibilities:

  • Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
  • Manages local Buyers for marketplace purchase or direct buying transactions.
  • Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
  • Engaged in overseas material sourcing for OEM and/or alternative spare parts.
  • Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
  • Prepares techno-commercial comparison and presents them for management review and approval.
  • Preparation and monitoring of Purchase Orders in ERP.
  • Coordinates and endorses inbound international shipments with Logistics Team.
  • Updates supplier database and maintains filing systems.
  • Inspection of materials/equipment to ensure quality and accuracy.

Purchaser/Buyer

Industry:

Retail / Merchandise

Employment Period:

September 2005 to December 2007 (27 Months)

Duties and Responsibilities:

  • Engaged in material sourcing and tender acquisition.
  • Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
  • Prepares comparison sheet for Management’s review, profit analysis and approval.
  • Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
  • Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
  • Supports and liaise with Logistics Team for all delivery concerns.
  • Ensures that Supplier database is accurately updated.
  • Keeps filing and archiving systems well-maintained and organized.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing & Advertising Management

Graduation Date:

March 31, 2003

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Procurement, Contract management, Administrative Support, Digital Photography, Data Encoding, SAP,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Sharon

Candidate ID: 476362


ADVANCED

    Administrative Support, Appointment Setting, Outbound Calling, Customer Support...

INTERMEDIATE

    Data Entry, Inbound Sales, Lead Generation, Social Media Marketing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Nash has been working since 2012.
  • She was a former OFW for 5 years as a Customer Service Representative, Admin Assistant, and HR Manager.
  • She was able to manage her own Business (Mini Call Center) where she had her agents handling TeleMarketing Accounts performing Lead Generation, Virtual Assitant tasks, and Customer Service.
  • She recently worked as a Sales Development Representative & Lead Generation Specialist. She supported the following tasks:
    • Generating and qualifying leads 
    • Sales 
    • B2B marketing
    • Appointment Setting
  • She also had a part-time job in the Real Estate Industry for a US client where she performs tasks like cold calling and appointment setting.
  • She is proficient with Microsoft Office, LinkedIn Sales Navigator, Salesforce, Zoom Info, outplay and JobStreet.
  • She is familiar with Dropbox and Hubspot.
  • She can generate 100-150 leads/day. 
  • She can start immediately. She is amenable to working any shift for any part-time or full-time position.
Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

A pleasant and extraverted person, Sharon is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sharon gets along easily with a wide variety of people.

Employment History

Pre-Qualifier

Industry:

Employment Period:

August 2021 to June 2022 (10 Months)

Duties and Responsibilities:

  • The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
  • This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
  • Additionally, this position uses unwavering customer service and high ethical selling standards
  • This position is responsible for building trust and rapport with Commercial Sales B2B customers
  • Serve as the first point of contact for Sears Commercial customers
  • Generates leads that will become lifetime customers for the Company

Customer Service Representative/Appointment Setter/Virtual Assistant/Sourcing Specialist Recruitment

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2007 to March 2012 (54 Months)

Duties and Responsibilities:

  • Managing a large amount of inbound and outbound calls in a timely manner
  • Following call center scripts when handling different topics
  • Identifying customer’s needs, clarifying information, researching every issue and providing solutions
  • Appointment Setter
  • Contacting potential customers and arranging sales calls
  • Making approximately a hundred calls or emails per day
  • Responsible for keeping records of potential clients and of their productivity
  • Virtual Assistant
  • I am performing various administrative tasks, including answering emails,
  • Answering phone calls, scheduling meetings, and making travel arrangements.
  • Social Media Marketing
  • Recruitment Specialist
  • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
  • Ensuring all relevant communications, records, and data for my agents.
  • Handling sourcing of candidates in high-quality or volume environment
  • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

Service Crew (Counter)

Industry:

Employment Period:

March 1998 to March 2001 (36 Months)

Duties and Responsibilities:

  • Prepare and serve food
  • Process customer payments, and provide customer service

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2012 to February 2014 (21 Months)

Duties and Responsibilities:

  • Collection Department – credit/collection, processing credit card/loan applications, financial account
  • Provides comprehensive and quality customer care at all times
  • Apply and learned knowledge and procedures when servicing customer queries
  • Communicate effectively and efficiently with internal and external customer care
  • Ensures customer satisfaction in all transactions
  • Ensures validity and confidentiality of clients’/customers information

Service Crew/Counter

Industry:

Employment Period:

May 2014 to May 2015 (12 Months)

Duties and Responsibilities:

  • Service Crew - prepare and serve food
  • Process customer payments, and provide customer service

Customer Service Representative

Industry:

Property / Real Estate

Employment Period:

June 2015 to June 2016 (12 Months)

Duties and Responsibilities:

  • Dealing with telephone and email inquiries
  • Offering a property investment from international.
  • Arranging appointments
  • Utilized computer technology to handle a high volume of calls
  • Providing high-level administrative and executive support for management.

Receptionist/PA/Admin Assistant

Industry:

Employment Period:

July 2016 to June 2017 (11 Months)

Duties and Responsibilities:

Receptionist
  • Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
  • Directs visitors by maintaining employee and department directories, and giving instructions
  • Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.
Personal Assistant
  • Screening telephone calls, inquiries, and requests, and handling them when appropriate
  • Welcoming the CEO’s guests
  • Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
  • Typing minutes of meeting reports; organizing meetings
  • Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas
Admin Assistant
  • Designing and producing documents, briefing papers, reports, and presentations
  • Organizing corporate and company entertainment, management meetings, and events
  • Devising and maintaining office systems, including data management, filing, etc.
  • Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
  • Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
  • Sourcing and ordering stationery and office equipment

Administrative Coordinator/Managing Staff/HR Manager

Industry:

Employment Period:

July 2017 to April 2019 (21 Months)

Duties and Responsibilities:

Administrative Coordinator:
  •  Prepare payment certificates
  • Prepare correspondence to government authorities, clients, and supplies
  • Following up and processing all government permits and certificates
  • Provides necessary support for the staff
  • Manage all procurement requests
  • Dealing with finance
  • Manage all administrative reports
  • Conducting interviews
  • Responsible for the company’s petty cash
Managing Staff / Human Resource Manager
  • Full staff scheduling
  • Schedule an appointment management
  • Track product inventory
  • Send appointment reminders
  • Business reporting
  • Monitoring leadership
  • Staff recruitment
  • Marketing & Promotion
  • Financial Management
  • Prepares employees for assignment by establishing and conducting orientation and training programs.
  • Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
  • Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
  • Maintains human resource staff recruiting, selecting, orienting, and training employees.

Customer Service Representative/Appointment Setter/VA/Sourcing Specialist Recruitment

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2022 to September 2022 (2 Months)

Duties and Responsibilities:

  •  Managing a large amount of inbound and outbound calls in a timely manner.
  • Following call center scripts when handling different topics
  • Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
  • Appointment Setter
  • Contacting potential customers and arranging sales calls
  • Making a hundred calls or emails per day
  • I am also responsible for keeping records of potential clients and of their productivity
  • Virtual Assistant
  • Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
  • I was also in charge of the Social Media Marketing
  • Recruitment Specialist
  • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
  • Ensuring all relevant communications, records, and data for my agents
  • Handling sourcing of candidates in high-quality or volume environment
  • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

Owner/Manager

Industry:

Employment Period:

September 2019 to March 2023 (42 Months)

Duties and Responsibilities:

  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurantʼs good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to September 2021 (26 Months)

Duties and Responsibilities:

  •  Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
  • Billing collections, and Technical Support.
  •  Strong verbal and written communication and comprehension skills.
  •  A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
  • Can type at least 40 words per minute on chat
  • I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
  •  I am resourceful and able to multitask and have high attention to detail.

Sales Development Representative

Industry:

Consulting (Business & Management)

Employment Period:

November 2021 to December 2022 (13 Months)

Duties and Responsibilities:

  • My job revolves around generating and qualifying new and moving them through the sales pipeline, until they're ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks.
  • Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations.
  • As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.

Freelance - Philippines

Industry:

Property / Real Estate

Employment Period:

July 2022 to March 2012 (123 Months)

Duties and Responsibilities:

  • Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
  • We use customer information -- for example, name, address, and telephone number  computerized database to initiate cold calls and deliver a scripted sales talk 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 30, 2001

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Appointment Setting, Outbound Calling, Customer Support, Data Entry, Data Encoding, Microsoft, Sales,

INTERMEDIATE ★★

    Data EntryInbound SalesLead GenerationSocial Media MarketingTechnical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 15.02, Upload: 41.44
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5 Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Sharon

Candidate ID: 476362


ADVANCED

    Administrative Support, Appointment Setting, Outbound Calling, Customer Support...

INTERMEDIATE

    Data Entry, Inbound Sales, Lead Generation, Social Media Marketing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Nash has been working since 2012.
  • She was a former OFW for 5 years as a Customer Service Representative, Admin Assistant, and HR Manager.
  • She was able to manage her own Business (Mini Call Center) where she had her agents handling TeleMarketing Accounts performing Lead Generation, Virtual Assitant tasks, and Customer Service.
  • She recently worked as a Sales Development Representative & Lead Generation Specialist. She supported the following tasks:
    • Generating and qualifying leads 
    • Sales 
    • B2B marketing
    • Appointment Setting
  • She also had a part-time job in the Real Estate Industry for a US client where she performs tasks like cold calling and appointment setting.
  • She is proficient with Microsoft Office, LinkedIn Sales Navigator, Salesforce, Zoom Info, outplay and JobStreet.
  • She is familiar with Dropbox and Hubspot.
  • She can generate 100-150 leads/day. 
  • She can start immediately. She is amenable to working any shift for any part-time or full-time position.
Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

A pleasant and extraverted person, Sharon is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sharon gets along easily with a wide variety of people.

Employment History

Pre-Qualifier

Industry:

Employment Period:

August 2021 to June 2022 (10 Months)

Duties and Responsibilities:

  • The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
  • This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
  • Additionally, this position uses unwavering customer service and high ethical selling standards
  • This position is responsible for building trust and rapport with Commercial Sales B2B customers
  • Serve as the first point of contact for Sears Commercial customers
  • Generates leads that will become lifetime customers for the Company

Customer Service Representative/Appointment Setter/Virtual Assistant/Sourcing Specialist Recruitment

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2007 to March 2012 (54 Months)

Duties and Responsibilities:

  • Managing a large amount of inbound and outbound calls in a timely manner
  • Following call center scripts when handling different topics
  • Identifying customer’s needs, clarifying information, researching every issue and providing solutions
  • Appointment Setter
  • Contacting potential customers and arranging sales calls
  • Making approximately a hundred calls or emails per day
  • Responsible for keeping records of potential clients and of their productivity
  • Virtual Assistant
  • I am performing various administrative tasks, including answering emails,
  • Answering phone calls, scheduling meetings, and making travel arrangements.
  • Social Media Marketing
  • Recruitment Specialist
  • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
  • Ensuring all relevant communications, records, and data for my agents.
  • Handling sourcing of candidates in high-quality or volume environment
  • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

Service Crew (Counter)

Industry:

Employment Period:

March 1998 to March 2001 (36 Months)

Duties and Responsibilities:

  • Prepare and serve food
  • Process customer payments, and provide customer service

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2012 to February 2014 (21 Months)

Duties and Responsibilities:

  • Collection Department – credit/collection, processing credit card/loan applications, financial account
  • Provides comprehensive and quality customer care at all times
  • Apply and learned knowledge and procedures when servicing customer queries
  • Communicate effectively and efficiently with internal and external customer care
  • Ensures customer satisfaction in all transactions
  • Ensures validity and confidentiality of clients’/customers information

Service Crew/Counter

Industry:

Employment Period:

May 2014 to May 2015 (12 Months)

Duties and Responsibilities:

  • Service Crew - prepare and serve food
  • Process customer payments, and provide customer service

Customer Service Representative

Industry:

Property / Real Estate

Employment Period:

June 2015 to June 2016 (12 Months)

Duties and Responsibilities:

  • Dealing with telephone and email inquiries
  • Offering a property investment from international.
  • Arranging appointments
  • Utilized computer technology to handle a high volume of calls
  • Providing high-level administrative and executive support for management.

Receptionist/PA/Admin Assistant

Industry:

Employment Period:

July 2016 to June 2017 (11 Months)

Duties and Responsibilities:

Receptionist
  • Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
  • Directs visitors by maintaining employee and department directories, and giving instructions
  • Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.
Personal Assistant
  • Screening telephone calls, inquiries, and requests, and handling them when appropriate
  • Welcoming the CEO’s guests
  • Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
  • Typing minutes of meeting reports; organizing meetings
  • Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas
Admin Assistant
  • Designing and producing documents, briefing papers, reports, and presentations
  • Organizing corporate and company entertainment, management meetings, and events
  • Devising and maintaining office systems, including data management, filing, etc.
  • Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
  • Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
  • Sourcing and ordering stationery and office equipment

Administrative Coordinator/Managing Staff/HR Manager

Industry:

Employment Period:

July 2017 to April 2019 (21 Months)

Duties and Responsibilities:

Administrative Coordinator:
  •  Prepare payment certificates
  • Prepare correspondence to government authorities, clients, and supplies
  • Following up and processing all government permits and certificates
  • Provides necessary support for the staff
  • Manage all procurement requests
  • Dealing with finance
  • Manage all administrative reports
  • Conducting interviews
  • Responsible for the company’s petty cash
Managing Staff / Human Resource Manager
  • Full staff scheduling
  • Schedule an appointment management
  • Track product inventory
  • Send appointment reminders
  • Business reporting
  • Monitoring leadership
  • Staff recruitment
  • Marketing & Promotion
  • Financial Management
  • Prepares employees for assignment by establishing and conducting orientation and training programs.
  • Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
  • Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
  • Maintains human resource staff recruiting, selecting, orienting, and training employees.

Customer Service Representative/Appointment Setter/VA/Sourcing Specialist Recruitment

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2022 to September 2022 (2 Months)

Duties and Responsibilities:

  •  Managing a large amount of inbound and outbound calls in a timely manner.
  • Following call center scripts when handling different topics
  • Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
  • Appointment Setter
  • Contacting potential customers and arranging sales calls
  • Making a hundred calls or emails per day
  • I am also responsible for keeping records of potential clients and of their productivity
  • Virtual Assistant
  • Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
  • I was also in charge of the Social Media Marketing
  • Recruitment Specialist
  • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
  • Ensuring all relevant communications, records, and data for my agents
  • Handling sourcing of candidates in high-quality or volume environment
  • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

Owner/Manager

Industry:

Employment Period:

September 2019 to March 2023 (42 Months)

Duties and Responsibilities:

  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurantʼs good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to September 2021 (26 Months)

Duties and Responsibilities:

  •  Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
  • Billing collections, and Technical Support.
  •  Strong verbal and written communication and comprehension skills.
  •  A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
  • Can type at least 40 words per minute on chat
  • I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
  •  I am resourceful and able to multitask and have high attention to detail.

Sales Development Representative

Industry:

Consulting (Business & Management)

Employment Period:

November 2021 to December 2022 (13 Months)

Duties and Responsibilities:

  • My job revolves around generating and qualifying new and moving them through the sales pipeline, until they're ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks.
  • Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations.
  • As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.

Freelance - Philippines

Industry:

Property / Real Estate

Employment Period:

July 2022 to March 2012 (123 Months)

Duties and Responsibilities:

  • Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
  • We use customer information -- for example, name, address, and telephone number  computerized database to initiate cold calls and deliver a scripted sales talk 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 30, 2001

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Appointment Setting, Outbound Calling, Customer Support, Data Entry, Data Encoding, Microsoft, Sales,

INTERMEDIATE ★★

    Data EntryInbound SalesLead GenerationSocial Media MarketingTechnical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 15.02, Upload: 41.44
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5 Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Fredie

Candidate ID: 475750


ADVANCED

    MYOB Integration, MYOB, Accounts Payable Management, Accounts Receivable Management...

INTERMEDIATE

    General Accounting...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Fredie is a certified bookkeeper with over twenty years of experience in the Accounting Industry

Has extensive experience in MYOB from set-up, installation, and application

Installed and trained clients in the use of MYOB

Maintained ledgers and trial balance

Prepared monthly bank reconciliation statements

Recorded purchases and payables

Reconciled POs with payments

Prepared financial statements, profit and loss, and cash flow

Extensive experience in Accounts Payables and Receivables

He is open to both part-time and full-time positions and is available to start one week after getting hired
 

Predictive Index Behavioral Profile - Guardian

https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Fredie  is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Fredie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 


 


Employment History

MYOB Accounting Software Trainer/ACCOUNT SPECIALIST

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2000 to January 2003 (36 Months)

Duties and Responsibilities:

  • Official Distributor of MYOB Accounting software in Tacloban City, Philippines
  • Installed and Trained our MYOB clients (Hardware, Pharmacy, Groceries Store and others)
  • In-charged in the recording of the company's purchases and sales.
  • Maintained ledger of customers and suppliers
  • Monitored and done onsite auditing of clients with more than 60 days of unpaid balances
  • Checked on the accuracy of financial reports generated from the system
  • Prepared bank reconciliation statements.

BOOKKEEPER

Industry:

Education

Employment Period:

January 2004 to January 2016 (144 Months)

Duties and Responsibilities:

  • Maintain ledgers and trial balance
  • Prepare monthly bank reconciliation statements (maintain 7 funds of the university including dollar account)
  • Assist the team in preparing the financial reports
  • Prepare payroll of 100 part-time faculty members
  • In-charged of students' ledger account.

ACCOUNTS RECEIVABLE AND PAYABLE SPECIALIST

Industry:

Banking / Financial Services

Employment Period:

January 2017 to May 2022 (64 Months)

Duties and Responsibilities:

  • • Verify the accuracy of clients' ledger account using MYOB
  • Monitor on the aging of accounts receivables (due and demandable)
  • Records all the purchases and payables
  • Reconcile PO's with the amounts paid per supplier
  • Prepare financial statements (Profit and Loss, Statement of Financial Position and Cash Flow)
  • Check on the accuracy of the inventory (physical vs. actual)
  • Analyze financial reports generated from the accounting system

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management

Graduation Date:

March 27, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    MYOB Integration, MYOB, Accounts Payable Management, Accounts Receivable Management, Bookkeeping,

INTERMEDIATE ★★

    General Accounting

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Fredie

Candidate ID: 475750


ADVANCED

    MYOB Integration, MYOB, Accounts Payable Management, Accounts Receivable Management...

INTERMEDIATE

    General Accounting...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Fredie is a certified bookkeeper with over twenty years of experience in the Accounting Industry

Has extensive experience in MYOB from set-up, installation, and application

Installed and trained clients in the use of MYOB

Maintained ledgers and trial balance

Prepared monthly bank reconciliation statements

Recorded purchases and payables

Reconciled POs with payments

Prepared financial statements, profit and loss, and cash flow

Extensive experience in Accounts Payables and Receivables

He is open to both part-time and full-time positions and is available to start one week after getting hired
 

Predictive Index Behavioral Profile - Guardian

https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Fredie  is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Fredie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 


 


Employment History

MYOB Accounting Software Trainer/ACCOUNT SPECIALIST

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2000 to January 2003 (36 Months)

Duties and Responsibilities:

  • Official Distributor of MYOB Accounting software in Tacloban City, Philippines
  • Installed and Trained our MYOB clients (Hardware, Pharmacy, Groceries Store and others)
  • In-charged in the recording of the company's purchases and sales.
  • Maintained ledger of customers and suppliers
  • Monitored and done onsite auditing of clients with more than 60 days of unpaid balances
  • Checked on the accuracy of financial reports generated from the system
  • Prepared bank reconciliation statements.

BOOKKEEPER

Industry:

Education

Employment Period:

January 2004 to January 2016 (144 Months)

Duties and Responsibilities:

  • Maintain ledgers and trial balance
  • Prepare monthly bank reconciliation statements (maintain 7 funds of the university including dollar account)
  • Assist the team in preparing the financial reports
  • Prepare payroll of 100 part-time faculty members
  • In-charged of students' ledger account.

ACCOUNTS RECEIVABLE AND PAYABLE SPECIALIST

Industry:

Banking / Financial Services

Employment Period:

January 2017 to May 2022 (64 Months)

Duties and Responsibilities:

  • • Verify the accuracy of clients' ledger account using MYOB
  • Monitor on the aging of accounts receivables (due and demandable)
  • Records all the purchases and payables
  • Reconcile PO's with the amounts paid per supplier
  • Prepare financial statements (Profit and Loss, Statement of Financial Position and Cash Flow)
  • Check on the accuracy of the inventory (physical vs. actual)
  • Analyze financial reports generated from the accounting system

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management

Graduation Date:

March 27, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    MYOB Integration, MYOB, Accounts Payable Management, Accounts Receivable Management, Bookkeeping,

INTERMEDIATE ★★

    General Accounting

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

China

Candidate ID: 475731


ADVANCED

    Customer Support, Customer Service, Technical Support, Conflict resolution...

INTERMEDIATE

    Gmail...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

Chinas has over six years of customer service experience

She has provided assistance to customers in the US in the motor and financial industry

Did basic troubleshooting for customers having issues with the safety devices attached to their vehicles

Processed activation and reactivation of accounts in the system

When she handled the financial account she answered inquiries regarding billing and subscriptions

Process waiving of fees for customers with delayed payments

Assist in setting up disputes and fraud investigations

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Promoter

https://www.predictiveindex.com/reference-profile/promoter/

Strongest Behaviors:

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary:

China is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to China to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Senior Customer Service Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2017 to January 2022 (59 Months)

Duties and Responsibilities:

  • Supplies both new and existing consumers
  • Fixed technical issues, mostly with Bluetooth and WiFi, and the Onstar system
  • Resolved billing questions
  • Assisting clients in selecting the best service plan for them
  • Supported offline advisors as they transitioned to being inbound agents by acting as their mentor
  • Served as a Connection Center representative for General Motors, mostly assisting consumers with the creation of their online accounts and mobile applications

Customer Care Professional

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2022 to September 2022 (8 Months)

Duties and Responsibilities:

  • Resolve all customer queries and follow established procedures as appropriate thereby providing alternatives, also, apply, superior service call handling skills to ensure best possible solutions and First Call Resolution to Card Members
  • Adherence to quality and compliance guidelines
  • Document necessary account information and offer custom solutions that benefit the customer
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
  • Ability to make quick decisions and respond to customer inquiries.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting

Graduation Date:

March 17, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Customer Service, Technical Support, Conflict resolution, Data Entry,

INTERMEDIATE ★★

    Gmail

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13969668816
  • Internet Type: Cable
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

China

Candidate ID: 475731


ADVANCED

    Customer Support, Customer Service, Technical Support, Conflict resolution...

INTERMEDIATE

    Gmail...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

Chinas has over six years of customer service experience

She has provided assistance to customers in the US in the motor and financial industry

Did basic troubleshooting for customers having issues with the safety devices attached to their vehicles

Processed activation and reactivation of accounts in the system

When she handled the financial account she answered inquiries regarding billing and subscriptions

Process waiving of fees for customers with delayed payments

Assist in setting up disputes and fraud investigations

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Promoter

https://www.predictiveindex.com/reference-profile/promoter/

Strongest Behaviors:

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary:

China is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to China to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Senior Customer Service Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2017 to January 2022 (59 Months)

Duties and Responsibilities:

  • Supplies both new and existing consumers
  • Fixed technical issues, mostly with Bluetooth and WiFi, and the Onstar system
  • Resolved billing questions
  • Assisting clients in selecting the best service plan for them
  • Supported offline advisors as they transitioned to being inbound agents by acting as their mentor
  • Served as a Connection Center representative for General Motors, mostly assisting consumers with the creation of their online accounts and mobile applications

Customer Care Professional

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2022 to September 2022 (8 Months)

Duties and Responsibilities:

  • Resolve all customer queries and follow established procedures as appropriate thereby providing alternatives, also, apply, superior service call handling skills to ensure best possible solutions and First Call Resolution to Card Members
  • Adherence to quality and compliance guidelines
  • Document necessary account information and offer custom solutions that benefit the customer
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
  • Ability to make quick decisions and respond to customer inquiries.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting

Graduation Date:

March 17, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Customer Service, Technical Support, Conflict resolution, Data Entry,

INTERMEDIATE ★★

    Gmail

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13969668816
  • Internet Type: Cable
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Sofea

Candidate ID: 467325


ADVANCED

    Data Entry, Email management, Social Media Management, Microsoft Office...

INTERMEDIATE

    Data Entry, Graphic Design, Photo Editing, Website Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Sofea has been working for 5 years. She has performed various roles in different companies where she supported the following tasks:
    • Email Management
    • Calendar Management
    • Social Media Management
    • Booking Appointment
    • Email Marketing
    • Data Entry 
    • Basic graphic design
  • Since 2020 she started her freelance career and worked with UK clients as a Virtual Assistant. 
  • She is proficient in Microsoft tools, Google Suite, and Canva, 
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Sofea has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Front Desk Receptionist

Industry:

Hotel / Hospitality

Employment Period:

December 2017 to March 2020 (27 Months)

Duties and Responsibilities:

  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Scheduled and confirmed appointments.
  •  Answered office phone and emails to schedule appointments, answer questions and document information.

Chat Moderator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to October 2021 (17 Months)

Duties and Responsibilities:

  • Assisted organizational efforts by filing, entering data and answering phones.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

Virtual Assistant/Data Entry

Industry:

Others

Employment Period:

February 2021 to June 2022 (16 Months)

Duties and Responsibilities:

England, United Kingdom A
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Helped customers select products best fitting personal needs.
  •  Maintained data confidentiality when inputting public and non-public information into the system.

Social Media Manager

Industry:

Others

Employment Period:

September 2022 to November 2023 (13 Months)

Duties and Responsibilities:

  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.

Administrative Assistant

Industry:

Others

Employment Period:

January 2023 to April 2025 (27 Months)

Duties and Responsibilities:

  • Managing emails and filtering important messages
  • Scheduling appointments, meetings, and calendar management
  • Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
  • Responding to client inquiries via email or chat
  • Following up with leads or clients
  • Data entry and database maintenance
  • Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)

Education History

Field of Study:

Food & Beverage Services Management

Major:

Hotel And Restaurant Management

Graduation Date:

June 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Email management, Social Media Management, Microsoft Office, Booking Assistance, Graphic Design, Calendar Management,

INTERMEDIATE ★★

    Data Entry, Graphic Design, Photo EditingWebsite ManagementeCommerce Site DevelopmentAdministrative SupportFacebook Ads

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17898824326
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Sofea

Candidate ID: 467325


ADVANCED

    Data Entry, Email management, Social Media Management, Microsoft Office...

INTERMEDIATE

    Data Entry, Graphic Design, Photo Editing, Website Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Sofea has been working for 5 years. She has performed various roles in different companies where she supported the following tasks:
    • Email Management
    • Calendar Management
    • Social Media Management
    • Booking Appointment
    • Email Marketing
    • Data Entry 
    • Basic graphic design
  • Since 2020 she started her freelance career and worked with UK clients as a Virtual Assistant. 
  • She is proficient in Microsoft tools, Google Suite, and Canva, 
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Sofea has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Front Desk Receptionist

Industry:

Hotel / Hospitality

Employment Period:

December 2017 to March 2020 (27 Months)

Duties and Responsibilities:

  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Scheduled and confirmed appointments.
  •  Answered office phone and emails to schedule appointments, answer questions and document information.

Chat Moderator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to October 2021 (17 Months)

Duties and Responsibilities:

  • Assisted organizational efforts by filing, entering data and answering phones.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

Virtual Assistant/Data Entry

Industry:

Others

Employment Period:

February 2021 to June 2022 (16 Months)

Duties and Responsibilities:

England, United Kingdom A
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Helped customers select products best fitting personal needs.
  •  Maintained data confidentiality when inputting public and non-public information into the system.

Social Media Manager

Industry:

Others

Employment Period:

September 2022 to November 2023 (13 Months)

Duties and Responsibilities:

  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.

Administrative Assistant

Industry:

Others

Employment Period:

January 2023 to April 2025 (27 Months)

Duties and Responsibilities:

  • Managing emails and filtering important messages
  • Scheduling appointments, meetings, and calendar management
  • Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
  • Responding to client inquiries via email or chat
  • Following up with leads or clients
  • Data entry and database maintenance
  • Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)

Education History

Field of Study:

Food & Beverage Services Management

Major:

Hotel And Restaurant Management

Graduation Date:

June 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Email management, Social Media Management, Microsoft Office, Booking Assistance, Graphic Design, Calendar Management,

INTERMEDIATE ★★

    Data Entry, Graphic Design, Photo EditingWebsite ManagementeCommerce Site DevelopmentAdministrative SupportFacebook Ads

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17898824326
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Maria

Candidate ID: 467166


ADVANCED

    Social Media Marketing, Data Analysis, Market Research, Market analysis...

INTERMEDIATE

    SEO, SEM, Video Editing, Photo Editing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

  • Roma is a graduate of Production Design
  • She has 4  years of relevant work experience in E-learning, Food and Beverage, and Pharmaceutical companies
  • She has worked with clients based in Australia, Canada, US, and Philippines 
  • She is adept at doing the following tasks:
    • Market research and analysis
    • Data Analysis
    • Marketing Plan
    • Social media content and management
    • Content mapping
    • Sales management
    • Events coordination
    • Project Management
    • Video and Photo Editing
    • Script writing
    • Content writing
  • She has experience with SEO (on page and off page) and has done keyword research and SEO strategies 
  • She has also done executing paid ad campaigns for Facebook, Instagram, and LinkedIn 
  • Her biggest campaign was for brand awareness project that resulted for 20 percent increase for following on her clients social media accounts
  • She is proficient in using the following tools:
    • Adobe Creative Suites
    • Canva Pro
    • SketchUp Pro 8
    • Adobe Premiere
    • Final Cut X
    • Google Ads
    • Google Analytics
    • Facebook Ads
    • YouTube Ads
    • Instagram
    • LinkedIn
    • SEMrush
    • Asana
    • WordPress
    • Keynote
    • Mailchimp
    • HubSpot
    • Salesforce
    • Hootsuite
  • She is available to start immediately and is amenable to working on a dayshift schedule for any full-time role.

Predictive Index Behavioral Profile - Maverick
https://www.predictiveindex.com/reference-profile/maverick/

 

Strongest Behaviors

  • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
  • Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
  • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.

Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. She has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

 


Employment History

Digital Marketing Strategist

Industry:

Property / Real Estate

Employment Period:

March 2021 to September 2021 (6 Months)

Duties and Responsibilities:

  • Evaluate and implement improvements on digital strategy.Research the latest digital tools and interactive trends.
  • Develop, implement and optimize SEO, social media, and pay-per-click campaigns.
  • Create integrated and cost-effective digital strategies.
  • Drive value for the organization.
  • Analyze and report on digital campaigns.
  • Analyze customer and user data.
  • Engage with clients, sales teams, and management.
  • Map out how digital assets will be optimized for business results.
  • Define and action digital events.

Marketing Assistant

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

September 2020 to February 2021 (5 Months)

Duties and Responsibilities:

  • Conducting market research and analyzing marketing surveys.
  • Employing online marketing analytics to gather information from the web and social media pages.
  • Creates marketing and social media campaigns and strategies
  • Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
  • Preparing promotional presentations and organizing promotional events.
  • Composing and posting online content for the company's social media page and website.
  • Writing marketing literature for company brochures and press releases.

Marketing Associate

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

March 2019 to August 2020 (17 Months)

Duties and Responsibilities:

  • Creating and building out paid social media campaigns to drive awareness, traffic and conversions
  • Maintain performance reports and trackers analyzing the assets and targeting of different campaigns
  • Execute tests on campaigns to develop ways on improving campaign performance
  • Monitoring, analysis, and reporting of email campaign performance
  • Creation, management, and publishing content to social media channels, including paid/sponsored social media ads
  • Monitor performance of campaigns and initiatives across social media channels to ensure the best possible results using an efficient and well-executed strategy
  • Provides actionable insights and recommendations that are relevant to the client's businesses to achieve their campaign goals through in-depth data analysis and research

Production Designer and Production Assisant

Industry:

Entertainment / Media

Employment Period:

April 2013 to December 2018 (68 Months)

Duties and Responsibilities:

  • Responsible for the visual concept of a film, television or theatre production.
  • They identify a design style for sets, locations, graphics, props, lighting, camera angles and costumes
  • They also deal with schedules, budgets and staffing.​​​​​​​
  • ​​​​​​​They help achieve the director's vision together with art directors, prop makers, set builders

Social Media Executive and Administrative Officer

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

July 2022 to September 2023 (14 Months)

Duties and Responsibilities:

  • Doing research, writing, creating, or outsourcing the creation of any type of material (written, imagebased, video, etc.)
  • Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
  • Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.
  • Doing research, writing, creating, or outsourcing the creation of any type of material (written, image- based, video, etc.)
  • Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
  • Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.

Marketing & Communications Assistant

Industry:

Others

Employment Period:

December 2023 to March 2024 (2 Months)

Duties and Responsibilities:

Social Media Management 
  •  Oversee the day-to-day management of our social media platforms.
  • · Assist and collaborate with the marketing team to ensure the timely preparation of visual materials.
  • · Plan, create and schedule posts, including both visuals and video content. 
Marketing & Communications Strategy 
  • Creating and implementing our marketing and communications strategy, in collaboration with management and our branding team.
  • · Primarily utilising Facebook and Instagram as our central social platforms; nevertheless, we are eager to establish a presence on other platforms (e.g. TikTok and LinkedIn).
  • · Measure and report on engagement and return on spend.
  • · Website management and maintenance.
 Content Implementation & Strategy
  • · Execute a content strategy, including copywriting and editing for social media the marketing team builds.
  • · Monitor and evaluate the performance of previous posts, assessing their effectiveness in reaching the target audience.
  • · Manage the distribution of newsletters to the subscriber list. Monitoring engagement and growth.
  • · Review and ensure the quality and consistency of advertising content.
  • · Monitor campaign performance to meet deadlines and KPIs. 
 Lead Magnets
  • · Create and manage lead magnet campaigns to capture and nurture leads effectively.
  • · Determine the frequency and timing of lead magnet promotions.
  • · Assist in the creation of lead magnets for advertising campaigns with the branding and marketing team’s help.
 Audience Targeting
  • · Identify and understand the target audience's preferences, behaviours, and needs.
  • · Ensure posts are tailored to effectively engage the target audience.
  • · Trends and growth spots to capitalise on prospective audiences.
 Community Engagement
  • · Respond promptly to inquiries and comments on social media platforms, the community page, and via email or chat.
  • · Foster a sense of community and engagement among our followers.

Digital Marketing Specialist

Industry:

Arts / Design / Fashion

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Digital Marketing Strategy: Develop and implement digital marketing strategies that focus on promoting products and increasing customer engagement.
  • Content Creation and Management: Assist in generating engaging content calendar for various digital channels, including websites, social media, and email campaigns, emphasizing product highlights and customer benefits.
  • Website Management: Optimize our website content for search engines, with a specific focus on enhancing product pages and landing pages using WordPress.
  • Social Media Management: Manage and grow our presence on key social media platforms, including Facebook, Instagram, and TikTok, adapting strategies to align with platform strengths and audience preferences.
  • Analytics and Reporting: Monitor and analyze digital campaign performance using tools. Adjust strategies based on data insights to optimize reach and effectiveness.
  • Email Marketing: Execute targeted email marketing campaigns to nurture leads and convert them into customers, focusing on product promotions and updates.
  • Product Promotion: Prioritize showcasing products through all digital marketing activities, ensuring clear and attractive presentation across all channels

Social Media Marketer

Industry:

Others

Employment Period:

September 2024 to July 2025 (9 Months)

Duties and Responsibilities:

  • Develop and execute effective social media strategies across multiple platforms, including Instagram, Facebook, LinkedIn, Pinterest, and Reddit.
  • Create engaging and visually appealing content, including infographics, images, and social media posts, to promote our course.
  • Actively participate in online communities and forums related to job search and career development.
  • Track and analyze social media metrics to measure campaign performance and optimize strategies.
  • Utilize WordPress to design and optimize landing pages for the course.

Marketing Associate

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

May 2019 to May 2019 (0 Months)

Duties and Responsibilities:

  • Creation, social media management, email marketing, and event planning.
  • Collect, analyze, and interpret market research data to identify trends,

Administrative Officer

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

May 2018 to January 2021 (32 Months)

Duties and Responsibilities:

  • Managed and organized catering orders, ensuring accurate processing and timely delivery to clients.
  • Managed client accounts, ensuring accurate information and timely communication regarding orders and deliveries.
  • Coordinated event logistics, including scheduling, staffing, and equipment rentals, to ensure seamless event execution.

Digital Marketing Specialist

Industry:

Education

Employment Period:

October 2021 to January 2023 (14 Months)

Duties and Responsibilities:

  • Increased website traffic from social media by 20% within 6 months by developing and implementing a social media marketing strategy for Facebook and Instagram.
  • Improved student understanding and satisfaction by creating engaging online learning materials, including video tutorials, interactive quizzes, and downloadable resources, resulting in a 95% student satisfaction rating.
  • Increased course completion rates by 15% within the first semester by collaborating with the teaching team to develop and implement a new online course curriculum incorporating gamification and personalized learning paths.
  • Developing and implementing effective digital marketing strategy.
  • Coordinating content, design, social media, PPC campaigns and other activities.
  • Measure KPIs and prepare the budget for Digital Marketing activities.
  • Develop specific campaigns to create and maintain high levels of customer interaction.
  • Manage the SEO strategy execution.
  • Drive traffic with PPC Campaign on AdWords, SM and affiliate/influencers websites.
  • Establish our Social Media strategy - based on a variety of channels.
  • Coordinate Email Marketing to incorporate and implement tracking and other digital marketing elements.
  • Setup all the technicalities for google analytics, other tracking codes, tag manager and anything else, that can provide us with input on user behavior.
  • Ensure contact reporting to management on performance.

Digital Marketing Specialist and Website Designer

Industry:

Consulting (Business & Management)

Employment Period:

March 2024 to March 2024 (0 Months)

Duties and Responsibilities:

  • Monitored website analytics and Google Ads performance to optimize online marketing strategies, resulting in a 12% reduction in advertising costs while maintaining a high ROI.
  • Analyze website analytics, social media metrics, and other digital marketing performance data to measure the effectiveness of campaigns and identify opportunities for improvement.
  • Implemented SEO best practices to improve website visibility and organic search rankings.

Education History

Field of Study:

Marketing

Major:

Marketing Communications

Graduation Date:

May 1, 2023

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Art/Design/Creative Multimedia

Major:

Production Design

Graduation Date:

January 2, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Social Media MarketingData AnalysisMarket ResearchMarket analysis

INTERMEDIATE ★★

    SEO, SEM, Video EditingPhoto EditingSalesforce CRMContent WritingScript Writing

Work at Home Capabilities:

  • Internet Bandwidth: 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 27.83, Upload: 21.74
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple Macbook Pro 2021
  • Processor: m1
  • Operating System: MacOS X

All-inclusive Rate: USD $10.81/hr

Maria

Candidate ID: 467166


ADVANCED

    Social Media Marketing, Data Analysis, Market Research, Market analysis...

INTERMEDIATE

    SEO, SEM, Video Editing, Photo Editing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

  • Roma is a graduate of Production Design
  • She has 4  years of relevant work experience in E-learning, Food and Beverage, and Pharmaceutical companies
  • She has worked with clients based in Australia, Canada, US, and Philippines 
  • She is adept at doing the following tasks:
    • Market research and analysis
    • Data Analysis
    • Marketing Plan
    • Social media content and management
    • Content mapping
    • Sales management
    • Events coordination
    • Project Management
    • Video and Photo Editing
    • Script writing
    • Content writing
  • She has experience with SEO (on page and off page) and has done keyword research and SEO strategies 
  • She has also done executing paid ad campaigns for Facebook, Instagram, and LinkedIn 
  • Her biggest campaign was for brand awareness project that resulted for 20 percent increase for following on her clients social media accounts
  • She is proficient in using the following tools:
    • Adobe Creative Suites
    • Canva Pro
    • SketchUp Pro 8
    • Adobe Premiere
    • Final Cut X
    • Google Ads
    • Google Analytics
    • Facebook Ads
    • YouTube Ads
    • Instagram
    • LinkedIn
    • SEMrush
    • Asana
    • WordPress
    • Keynote
    • Mailchimp
    • HubSpot
    • Salesforce
    • Hootsuite
  • She is available to start immediately and is amenable to working on a dayshift schedule for any full-time role.

Predictive Index Behavioral Profile - Maverick
https://www.predictiveindex.com/reference-profile/maverick/

 

Strongest Behaviors

  • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
  • Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
  • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.

Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. She has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

 


Employment History

Digital Marketing Strategist

Industry:

Property / Real Estate

Employment Period:

March 2021 to September 2021 (6 Months)

Duties and Responsibilities:

  • Evaluate and implement improvements on digital strategy.Research the latest digital tools and interactive trends.
  • Develop, implement and optimize SEO, social media, and pay-per-click campaigns.
  • Create integrated and cost-effective digital strategies.
  • Drive value for the organization.
  • Analyze and report on digital campaigns.
  • Analyze customer and user data.
  • Engage with clients, sales teams, and management.
  • Map out how digital assets will be optimized for business results.
  • Define and action digital events.

Marketing Assistant

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

September 2020 to February 2021 (5 Months)

Duties and Responsibilities:

  • Conducting market research and analyzing marketing surveys.
  • Employing online marketing analytics to gather information from the web and social media pages.
  • Creates marketing and social media campaigns and strategies
  • Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
  • Preparing promotional presentations and organizing promotional events.
  • Composing and posting online content for the company's social media page and website.
  • Writing marketing literature for company brochures and press releases.

Marketing Associate

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

March 2019 to August 2020 (17 Months)

Duties and Responsibilities:

  • Creating and building out paid social media campaigns to drive awareness, traffic and conversions
  • Maintain performance reports and trackers analyzing the assets and targeting of different campaigns
  • Execute tests on campaigns to develop ways on improving campaign performance
  • Monitoring, analysis, and reporting of email campaign performance
  • Creation, management, and publishing content to social media channels, including paid/sponsored social media ads
  • Monitor performance of campaigns and initiatives across social media channels to ensure the best possible results using an efficient and well-executed strategy
  • Provides actionable insights and recommendations that are relevant to the client's businesses to achieve their campaign goals through in-depth data analysis and research

Production Designer and Production Assisant

Industry:

Entertainment / Media

Employment Period:

April 2013 to December 2018 (68 Months)

Duties and Responsibilities:

  • Responsible for the visual concept of a film, television or theatre production.
  • They identify a design style for sets, locations, graphics, props, lighting, camera angles and costumes
  • They also deal with schedules, budgets and staffing.​​​​​​​
  • ​​​​​​​They help achieve the director's vision together with art directors, prop makers, set builders

Social Media Executive and Administrative Officer

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

July 2022 to September 2023 (14 Months)

Duties and Responsibilities:

  • Doing research, writing, creating, or outsourcing the creation of any type of material (written, imagebased, video, etc.)
  • Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
  • Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.
  • Doing research, writing, creating, or outsourcing the creation of any type of material (written, image- based, video, etc.)
  • Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
  • Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.

Marketing & Communications Assistant

Industry:

Others

Employment Period:

December 2023 to March 2024 (2 Months)

Duties and Responsibilities:

Social Media Management 
  •  Oversee the day-to-day management of our social media platforms.
  • · Assist and collaborate with the marketing team to ensure the timely preparation of visual materials.
  • · Plan, create and schedule posts, including both visuals and video content. 
Marketing & Communications Strategy 
  • Creating and implementing our marketing and communications strategy, in collaboration with management and our branding team.
  • · Primarily utilising Facebook and Instagram as our central social platforms; nevertheless, we are eager to establish a presence on other platforms (e.g. TikTok and LinkedIn).
  • · Measure and report on engagement and return on spend.
  • · Website management and maintenance.
 Content Implementation & Strategy
  • · Execute a content strategy, including copywriting and editing for social media the marketing team builds.
  • · Monitor and evaluate the performance of previous posts, assessing their effectiveness in reaching the target audience.
  • · Manage the distribution of newsletters to the subscriber list. Monitoring engagement and growth.
  • · Review and ensure the quality and consistency of advertising content.
  • · Monitor campaign performance to meet deadlines and KPIs. 
 Lead Magnets
  • · Create and manage lead magnet campaigns to capture and nurture leads effectively.
  • · Determine the frequency and timing of lead magnet promotions.
  • · Assist in the creation of lead magnets for advertising campaigns with the branding and marketing team’s help.
 Audience Targeting
  • · Identify and understand the target audience's preferences, behaviours, and needs.
  • · Ensure posts are tailored to effectively engage the target audience.
  • · Trends and growth spots to capitalise on prospective audiences.
 Community Engagement
  • · Respond promptly to inquiries and comments on social media platforms, the community page, and via email or chat.
  • · Foster a sense of community and engagement among our followers.

Digital Marketing Specialist

Industry:

Arts / Design / Fashion

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Digital Marketing Strategy: Develop and implement digital marketing strategies that focus on promoting products and increasing customer engagement.
  • Content Creation and Management: Assist in generating engaging content calendar for various digital channels, including websites, social media, and email campaigns, emphasizing product highlights and customer benefits.
  • Website Management: Optimize our website content for search engines, with a specific focus on enhancing product pages and landing pages using WordPress.
  • Social Media Management: Manage and grow our presence on key social media platforms, including Facebook, Instagram, and TikTok, adapting strategies to align with platform strengths and audience preferences.
  • Analytics and Reporting: Monitor and analyze digital campaign performance using tools. Adjust strategies based on data insights to optimize reach and effectiveness.
  • Email Marketing: Execute targeted email marketing campaigns to nurture leads and convert them into customers, focusing on product promotions and updates.
  • Product Promotion: Prioritize showcasing products through all digital marketing activities, ensuring clear and attractive presentation across all channels

Social Media Marketer

Industry:

Others

Employment Period:

September 2024 to July 2025 (9 Months)

Duties and Responsibilities:

  • Develop and execute effective social media strategies across multiple platforms, including Instagram, Facebook, LinkedIn, Pinterest, and Reddit.
  • Create engaging and visually appealing content, including infographics, images, and social media posts, to promote our course.
  • Actively participate in online communities and forums related to job search and career development.
  • Track and analyze social media metrics to measure campaign performance and optimize strategies.
  • Utilize WordPress to design and optimize landing pages for the course.

Marketing Associate

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

May 2019 to May 2019 (0 Months)

Duties and Responsibilities:

  • Creation, social media management, email marketing, and event planning.
  • Collect, analyze, and interpret market research data to identify trends,

Administrative Officer

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

May 2018 to January 2021 (32 Months)

Duties and Responsibilities:

  • Managed and organized catering orders, ensuring accurate processing and timely delivery to clients.
  • Managed client accounts, ensuring accurate information and timely communication regarding orders and deliveries.
  • Coordinated event logistics, including scheduling, staffing, and equipment rentals, to ensure seamless event execution.

Digital Marketing Specialist

Industry:

Education

Employment Period:

October 2021 to January 2023 (14 Months)

Duties and Responsibilities:

  • Increased website traffic from social media by 20% within 6 months by developing and implementing a social media marketing strategy for Facebook and Instagram.
  • Improved student understanding and satisfaction by creating engaging online learning materials, including video tutorials, interactive quizzes, and downloadable resources, resulting in a 95% student satisfaction rating.
  • Increased course completion rates by 15% within the first semester by collaborating with the teaching team to develop and implement a new online course curriculum incorporating gamification and personalized learning paths.
  • Developing and implementing effective digital marketing strategy.
  • Coordinating content, design, social media, PPC campaigns and other activities.
  • Measure KPIs and prepare the budget for Digital Marketing activities.
  • Develop specific campaigns to create and maintain high levels of customer interaction.
  • Manage the SEO strategy execution.
  • Drive traffic with PPC Campaign on AdWords, SM and affiliate/influencers websites.
  • Establish our Social Media strategy - based on a variety of channels.
  • Coordinate Email Marketing to incorporate and implement tracking and other digital marketing elements.
  • Setup all the technicalities for google analytics, other tracking codes, tag manager and anything else, that can provide us with input on user behavior.
  • Ensure contact reporting to management on performance.

Digital Marketing Specialist and Website Designer

Industry:

Consulting (Business & Management)

Employment Period:

March 2024 to March 2024 (0 Months)

Duties and Responsibilities:

  • Monitored website analytics and Google Ads performance to optimize online marketing strategies, resulting in a 12% reduction in advertising costs while maintaining a high ROI.
  • Analyze website analytics, social media metrics, and other digital marketing performance data to measure the effectiveness of campaigns and identify opportunities for improvement.
  • Implemented SEO best practices to improve website visibility and organic search rankings.

Education History

Field of Study:

Marketing

Major:

Marketing Communications

Graduation Date:

May 1, 2023

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Art/Design/Creative Multimedia

Major:

Production Design

Graduation Date:

January 2, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Social Media MarketingData AnalysisMarket ResearchMarket analysis

INTERMEDIATE ★★

    SEO, SEM, Video EditingPhoto EditingSalesforce CRMContent WritingScript Writing

Work at Home Capabilities:

  • Internet Bandwidth: 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 27.83, Upload: 21.74
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple Macbook Pro 2021
  • Processor: m1
  • Operating System: MacOS X

All-inclusive Rate: USD $13.83/hr

JANELLE

Candidate ID: 466993


ADVANCED

    Microsoft, Marketing automation, CRM, Email Marketing...

INTERMEDIATE

    Marketo, Salesforce CRM, MailChimp, Project Management...

Employment Preferences

Availability:
Part-Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Remote Staff Recruiter Comments

  • Janelle has been working for 8 years in a manufacturing, banking, and IT business solutions company.
  • She is confident in creating data points from different systems like Hubspot and google analytics.
  • She is adept with email marketing, end-to-end project management, and social media management.
  • With her relevant work experiences in doing digital marketing campaigns, she has strengthened her creativity and analytical skills.
  • She is proficient in the following applications:
    • MS Office, SharePoint
    • CRM - SAP, Salesforce, Hubspot
    • Marketing automation tool - Marketo, Hubspot, Mailchimp, Salesforce Pardot
    • Content Management System - Adobe Experience Manager
    • Data Visualization - Power BI
    • Web Analytics - Google Analytics
    • E-commerce Platform - Magento
    • Graphic Design Platform - Canva

Predictive Index Behavioral Profile - Collaborator
https://www.predictiveindex.com/reference-profile/collaborator/

Strongest Behaviors

  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Behavioral Summary
Janelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

Marketing Executive Associate

Industry:

Accounting / Audit / Tax

Employment Period:

March 2019 to September 2021 (30 Months)

Duties and Responsibilities:

  • Supported all Asia-Pacific Financial Services Go-to-Market (APAC FSO GTM) leaders and sector marketing leaders
  • Managed relationships with key stakeholders and maintains good working relationships across brand marketing and communications team and other functions
  • Supported the team with the best practice usage of the e-marketing tools
  • Created, configured and administered e-marketing campaigns
  • Supported the team with administrative tasks such as: BRET, legal review and other compliance-based activities required on brand marketing and communications programs
  • Managed production and approvals processes (including SCORE)
  • Assisted web team by prepping articles and creating redirects and UTMs • Provided event management support on major programs

SPECIALIST, MARKETING & SALES INTELLIGENCE

Industry:

Others

Employment Period:

December 2017 to March 2019 (15 Months)

Duties and Responsibilities:

  • Acted as support to the CRM applications used by the Key Account Managers and Sales representatives of the Adhesives business
  • Provided accurate and timely submitted management reports
  • Provided information and recommendations to be used for monthly tactical meetings

MARKETING OPERATIONS ANALYST

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

September 2021 to October 2022 (13 Months)

Duties and Responsibilities:

  • Responsible for the operational aspects of campaign management, including but not limited to CRM, lead management, marketing automation, and data analytics using Salesforce
  • Manages the implementation of mass / targeted member campaigns from planning with different stakeholders to leading its operational execution. This involves acquisition and retention campaigns
  • Facilitates creation and implementation of marketing communication support such as but not limited to emailers, SMS, social media placements and Point-of-sale materials
  • Manages project timelines, expectations, resources and creates effective internal working process in close coordination with cross-functional teams
  • Recommends efficient ways to complete individual request tickets and apply best practices efficiently across all campaigns by leveraging templates and the capabilities of the marketing automation platform including: global application, tokens, snippets, dynamic content, A/B testing, workflow automations and review of customer journey maps
  • Maintains Salesforce campaigns and hierarchies for tactical use
  • Provides timely campaign reports and provide corresponding actionable insights & suggestions
  • Works closely with data and legal teams, supporting all governance projects related to marketing operations

MARKETING ASSOCIATE

Industry:

Banking / Financial Services

Employment Period:

January 2015 to December 2017 (35 Months)

Duties and Responsibilities:

  • Provided accurate and timely submitted MIS reports to the business
  • Supported the product manager and portfolio manager with needed MIS reports and with their marketing initiatives
  • Promoted the adoption, monitoring, and evaluation of the marketing campaign
  • Planned and executed various marketing events and activities to boost sales and increase awareness
  • Assisted in the development and implementation of marketing strategies which includes loyalty programs, incentive schemes, innovation of new product features and promotions
  • Performed continuous marketing research that involves execution of regular industry and competitive scans, monitoring of customer behavior and business productivity
  • Assisted in the development of marketing calendar and budget
  • Coordinated with the central purchasing and third-party suppliers for the development and requisition of marketing collaterals
  • Conducted article write-ups of business activities and programs
  • Ensured maintenance of the website and other social media accounts

MARKETING COORDINATOR

Industry:

Others

Employment Period:

May 2022 to March 2024 (22 Months)

Duties and Responsibilities:

  • Executed end-to-end campaigns from planning, scheduling, testing, tracking, creating workflows and reporting 
  • Monitored campaign performance in real time, analyzing key metrics such as clickthrough rates, conversion rates, and revenue per email (RPE)
  • Ran A/B testing of copies, subject headers, offers, and landing pages to continually improve key metrics across campaigns
  • Created and maintained automation workflows such buyer registration, welcome series and abandoned cart
  • Identified various audience segments, their behaviors, needs and wants, their touchpoints with the company
  • Established a customer journey map and SOPs as company references and guide for enhancements
  • Managed the graphic designers, product managers, copywriters and business development managers to ensure that the project timeline and requirements are followed
  • Sent promotional campaigns and transactional messages thru SMS marketing
  • Kept the website updated in terms of content, promotions and user interface
  • Monitored and tracked performance of the email, SMS, website, blogs, paid and search ads, SEO and social media marketing channels
  • Curated engaging content for the website, Facebook, LinkedIn, X and Instagram

MARKETING AUTOMATION SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2024 to Present

Duties and Responsibilities:

  • Works closely with members of cross-functional teams to create meaningful and strategic lifecycle marketing strategies 
  • Handles campaign set-up, segmentation, scheduling, QA testing, tagging and deployment of one-time, automated recurring/triggered and dynamic multi-channel campaigns
  • Takes lead in campaign ideation, opportunity sizing, asset development, deployment, testing, optimization, analysis, and reporting
  • Oversees and process inbound marketing requests in Asana
  • Manages the website’s content and utilize them to create lead nurturing workflows
  • Maintains database hygiene and regular cleansing to ensure email deliverability
  • Established process instructions and standard operating procedures to ensure service quality and business continuity
  • Analyzes and leverages data to develop a strategy to meet company goals
  • Deploys A/B tests to drive the most effective ROI and incremental lift. Lead pre-test analysis, test design, execution, measurement, and post-test analysis
  • Collaborates with acquisition marketers, pricing experts, product managers, brand stakeholders, and, from time to time, our executive council
  • Tests new ideas, channels and find better ways in achieving company goals

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

March 2, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft, Marketing automation, CRM, Email Marketing, Analytical Skills,

INTERMEDIATE ★★

    MarketoSalesforce CRMMailChimpProject Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $13.83/hr

JANELLE

Candidate ID: 466993


ADVANCED

    Microsoft, Marketing automation, CRM, Email Marketing...

INTERMEDIATE

    Marketo, Salesforce CRM, MailChimp, Project Management...

Employment Preferences

Availability:
Part-Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Remote Staff Recruiter Comments

  • Janelle has been working for 8 years in a manufacturing, banking, and IT business solutions company.
  • She is confident in creating data points from different systems like Hubspot and google analytics.
  • She is adept with email marketing, end-to-end project management, and social media management.
  • With her relevant work experiences in doing digital marketing campaigns, she has strengthened her creativity and analytical skills.
  • She is proficient in the following applications:
    • MS Office, SharePoint
    • CRM - SAP, Salesforce, Hubspot
    • Marketing automation tool - Marketo, Hubspot, Mailchimp, Salesforce Pardot
    • Content Management System - Adobe Experience Manager
    • Data Visualization - Power BI
    • Web Analytics - Google Analytics
    • E-commerce Platform - Magento
    • Graphic Design Platform - Canva

Predictive Index Behavioral Profile - Collaborator
https://www.predictiveindex.com/reference-profile/collaborator/

Strongest Behaviors

  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Behavioral Summary
Janelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

Marketing Executive Associate

Industry:

Accounting / Audit / Tax

Employment Period:

March 2019 to September 2021 (30 Months)

Duties and Responsibilities:

  • Supported all Asia-Pacific Financial Services Go-to-Market (APAC FSO GTM) leaders and sector marketing leaders
  • Managed relationships with key stakeholders and maintains good working relationships across brand marketing and communications team and other functions
  • Supported the team with the best practice usage of the e-marketing tools
  • Created, configured and administered e-marketing campaigns
  • Supported the team with administrative tasks such as: BRET, legal review and other compliance-based activities required on brand marketing and communications programs
  • Managed production and approvals processes (including SCORE)
  • Assisted web team by prepping articles and creating redirects and UTMs • Provided event management support on major programs

SPECIALIST, MARKETING & SALES INTELLIGENCE

Industry:

Others

Employment Period:

December 2017 to March 2019 (15 Months)

Duties and Responsibilities:

  • Acted as support to the CRM applications used by the Key Account Managers and Sales representatives of the Adhesives business
  • Provided accurate and timely submitted management reports
  • Provided information and recommendations to be used for monthly tactical meetings

MARKETING OPERATIONS ANALYST

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

September 2021 to October 2022 (13 Months)

Duties and Responsibilities:

  • Responsible for the operational aspects of campaign management, including but not limited to CRM, lead management, marketing automation, and data analytics using Salesforce
  • Manages the implementation of mass / targeted member campaigns from planning with different stakeholders to leading its operational execution. This involves acquisition and retention campaigns
  • Facilitates creation and implementation of marketing communication support such as but not limited to emailers, SMS, social media placements and Point-of-sale materials
  • Manages project timelines, expectations, resources and creates effective internal working process in close coordination with cross-functional teams
  • Recommends efficient ways to complete individual request tickets and apply best practices efficiently across all campaigns by leveraging templates and the capabilities of the marketing automation platform including: global application, tokens, snippets, dynamic content, A/B testing, workflow automations and review of customer journey maps
  • Maintains Salesforce campaigns and hierarchies for tactical use
  • Provides timely campaign reports and provide corresponding actionable insights & suggestions
  • Works closely with data and legal teams, supporting all governance projects related to marketing operations

MARKETING ASSOCIATE

Industry:

Banking / Financial Services

Employment Period:

January 2015 to December 2017 (35 Months)

Duties and Responsibilities:

  • Provided accurate and timely submitted MIS reports to the business
  • Supported the product manager and portfolio manager with needed MIS reports and with their marketing initiatives
  • Promoted the adoption, monitoring, and evaluation of the marketing campaign
  • Planned and executed various marketing events and activities to boost sales and increase awareness
  • Assisted in the development and implementation of marketing strategies which includes loyalty programs, incentive schemes, innovation of new product features and promotions
  • Performed continuous marketing research that involves execution of regular industry and competitive scans, monitoring of customer behavior and business productivity
  • Assisted in the development of marketing calendar and budget
  • Coordinated with the central purchasing and third-party suppliers for the development and requisition of marketing collaterals
  • Conducted article write-ups of business activities and programs
  • Ensured maintenance of the website and other social media accounts

MARKETING COORDINATOR

Industry:

Others

Employment Period:

May 2022 to March 2024 (22 Months)

Duties and Responsibilities:

  • Executed end-to-end campaigns from planning, scheduling, testing, tracking, creating workflows and reporting 
  • Monitored campaign performance in real time, analyzing key metrics such as clickthrough rates, conversion rates, and revenue per email (RPE)
  • Ran A/B testing of copies, subject headers, offers, and landing pages to continually improve key metrics across campaigns
  • Created and maintained automation workflows such buyer registration, welcome series and abandoned cart
  • Identified various audience segments, their behaviors, needs and wants, their touchpoints with the company
  • Established a customer journey map and SOPs as company references and guide for enhancements
  • Managed the graphic designers, product managers, copywriters and business development managers to ensure that the project timeline and requirements are followed
  • Sent promotional campaigns and transactional messages thru SMS marketing
  • Kept the website updated in terms of content, promotions and user interface
  • Monitored and tracked performance of the email, SMS, website, blogs, paid and search ads, SEO and social media marketing channels
  • Curated engaging content for the website, Facebook, LinkedIn, X and Instagram

MARKETING AUTOMATION SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2024 to Present

Duties and Responsibilities:

  • Works closely with members of cross-functional teams to create meaningful and strategic lifecycle marketing strategies 
  • Handles campaign set-up, segmentation, scheduling, QA testing, tagging and deployment of one-time, automated recurring/triggered and dynamic multi-channel campaigns
  • Takes lead in campaign ideation, opportunity sizing, asset development, deployment, testing, optimization, analysis, and reporting
  • Oversees and process inbound marketing requests in Asana
  • Manages the website’s content and utilize them to create lead nurturing workflows
  • Maintains database hygiene and regular cleansing to ensure email deliverability
  • Established process instructions and standard operating procedures to ensure service quality and business continuity
  • Analyzes and leverages data to develop a strategy to meet company goals
  • Deploys A/B tests to drive the most effective ROI and incremental lift. Lead pre-test analysis, test design, execution, measurement, and post-test analysis
  • Collaborates with acquisition marketers, pricing experts, product managers, brand stakeholders, and, from time to time, our executive council
  • Tests new ideas, channels and find better ways in achieving company goals

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

March 2, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft, Marketing automation, CRM, Email Marketing, Analytical Skills,

INTERMEDIATE ★★

    MarketoSalesforce CRMMailChimpProject Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Sheryl

Candidate ID: 466346


ADVANCED

    Email Handling, Data Entry, Technical Support, Customer Service...

INTERMEDIATE

    Data Entry, Order Processing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

  • Sheryl worked as Executive Virtual Admin Assistant.
  • Her tasks includes:
    • Lead Generation
    • Data Entry
    • Schedule Management
    • Social Media Posting
  • She also worked as IT Service Desk Analyst
  • She installed and performed minor repairs on hardware and software.
  • She evaluates problems on applications, networks, servers and technical issues.
  • She handled Active Directories and Office 365.
    • Password reset
    • Account Unlock
    • Ticket Creation
  • She used:
    • Citrix
    • Active Directory
    • RingCentral
    • Avaya
    • Team viewer
    • AWS
    • Zendesk
    • Remedy
    • ServiceNow
    • Teams
    • Outlook
    • GSuite
    • Excel
    • Powerpoint
    • VMware
  • She can Start ASAP
Predictive Index Behavioral Profile - Altruist
www.predictiveindex.com/reference-profile/altruist/

Strongest Behavior
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Sheryl is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sheryl gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Center Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2008 to December 2009 (13 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy. 
  • Pulling up and sending data using Microsoft Excel. 
  • Expedited support calls by creating repeatable scenario guides for common technical problems. 
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team

Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2009 to June 2011 (29 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy. 
  • Pulling up and sending data using Microsoft Excel. 
  • Expedited support calls by creating repeatable scenario guides for common technical problems. 
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team

Customer Interaction Agent II/ Mentor (SME)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2013 to May 2014 (15 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy.
  • Pulling up and sending data using Microsoft Excel.
  • Expedited support calls by creating repeatable scenario guides for common technical problems.
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team.
  • Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
  • Completed all required paperwork within anticipated timeframes.
  • Utilized downtime to perform routine tasks, preventing service delays.
  • Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
  • Reviewed activities regularly to identify opportunities for improvement.
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals.
  • Supported operations with consistent maintenance and updates of corporate files and records.

Analyst/Senior International Helpdesk Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2014 to July 2018 (49 Months)

Duties and Responsibilities:

  • Expedited support calls by creating repeatable scenario guides for common technical problems.
  • Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
  • Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
  • Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
  • Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
  • Determined the optimal corrective actions to obtain the desired quality level.

IT Service Desk Analyst Level 5

Industry:

Employment Period:

August 2018 to May 2022 (45 Months)

Duties and Responsibilities:

  • Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
  • Exploited remote access software to directly intervene on Internet-connected customer systems.
  • Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
  • Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
  • Part of the Triage Team - we process escalation tickets for Level 1 agents.

Executive Virtual Admin Assistant

Industry:

Employment Period:

August 2022 to October 2022 (2 Months)

Duties and Responsibilities:

• Initiating conference calls between Clients and the CEO
• Doing the credit restoration process
• Gathered cold leads from Facebook and Google
• Reaching out to the clients for the updates
• Answering chat/ comment inquiries from Facebook ads
• Basic Facebook and Instagram posting
• Collecting data from the clients
• Task and schedule management
• Attending and initiating meetings via zoom and ring central

Education History

Field of Study:

Education/Teaching/Training

Major:

Science and Mathematics

Graduation Date:

April 19, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Email Handling, Data Entry, Technical Support, Customer Service, Administrative Support, Service Desk, ServiceNow, Remote Troubleshooting, Quality audit, Chat Support, Email Support, Email management, Windows applications, Help desk, HelpDesk Ticketing, HelpDesktop Support, Call Handling, Citrix XenApp, Documentations,

INTERMEDIATE ★★

    Data EntryOrder Processing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13915529232
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Sheryl

Candidate ID: 466346


ADVANCED

    Email Handling, Data Entry, Technical Support, Customer Service...

INTERMEDIATE

    Data Entry, Order Processing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

  • Sheryl worked as Executive Virtual Admin Assistant.
  • Her tasks includes:
    • Lead Generation
    • Data Entry
    • Schedule Management
    • Social Media Posting
  • She also worked as IT Service Desk Analyst
  • She installed and performed minor repairs on hardware and software.
  • She evaluates problems on applications, networks, servers and technical issues.
  • She handled Active Directories and Office 365.
    • Password reset
    • Account Unlock
    • Ticket Creation
  • She used:
    • Citrix
    • Active Directory
    • RingCentral
    • Avaya
    • Team viewer
    • AWS
    • Zendesk
    • Remedy
    • ServiceNow
    • Teams
    • Outlook
    • GSuite
    • Excel
    • Powerpoint
    • VMware
  • She can Start ASAP
Predictive Index Behavioral Profile - Altruist
www.predictiveindex.com/reference-profile/altruist/

Strongest Behavior
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Sheryl is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sheryl gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Center Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2008 to December 2009 (13 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy. 
  • Pulling up and sending data using Microsoft Excel. 
  • Expedited support calls by creating repeatable scenario guides for common technical problems. 
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team

Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2009 to June 2011 (29 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy. 
  • Pulling up and sending data using Microsoft Excel. 
  • Expedited support calls by creating repeatable scenario guides for common technical problems. 
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team

Customer Interaction Agent II/ Mentor (SME)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2013 to May 2014 (15 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy.
  • Pulling up and sending data using Microsoft Excel.
  • Expedited support calls by creating repeatable scenario guides for common technical problems.
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team.
  • Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
  • Completed all required paperwork within anticipated timeframes.
  • Utilized downtime to perform routine tasks, preventing service delays.
  • Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
  • Reviewed activities regularly to identify opportunities for improvement.
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals.
  • Supported operations with consistent maintenance and updates of corporate files and records.

Analyst/Senior International Helpdesk Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2014 to July 2018 (49 Months)

Duties and Responsibilities:

  • Expedited support calls by creating repeatable scenario guides for common technical problems.
  • Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
  • Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
  • Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
  • Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
  • Determined the optimal corrective actions to obtain the desired quality level.

IT Service Desk Analyst Level 5

Industry:

Employment Period:

August 2018 to May 2022 (45 Months)

Duties and Responsibilities:

  • Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
  • Exploited remote access software to directly intervene on Internet-connected customer systems.
  • Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
  • Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
  • Part of the Triage Team - we process escalation tickets for Level 1 agents.

Executive Virtual Admin Assistant

Industry:

Employment Period:

August 2022 to October 2022 (2 Months)

Duties and Responsibilities:

• Initiating conference calls between Clients and the CEO
• Doing the credit restoration process
• Gathered cold leads from Facebook and Google
• Reaching out to the clients for the updates
• Answering chat/ comment inquiries from Facebook ads
• Basic Facebook and Instagram posting
• Collecting data from the clients
• Task and schedule management
• Attending and initiating meetings via zoom and ring central

Education History

Field of Study:

Education/Teaching/Training

Major:

Science and Mathematics

Graduation Date:

April 19, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Email Handling, Data Entry, Technical Support, Customer Service, Administrative Support, Service Desk, ServiceNow, Remote Troubleshooting, Quality audit, Chat Support, Email Support, Email management, Windows applications, Help desk, HelpDesk Ticketing, HelpDesktop Support, Call Handling, Citrix XenApp, Documentations,

INTERMEDIATE ★★

    Data EntryOrder Processing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13915529232
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Tedlyn

Candidate ID: 466121


ADVANCED

    Administrative Support, Executive Assistance, Virtual Assistant Skills, Salesforce CRM...

INTERMEDIATE

    Data Entry, Project Management, SEO, Xero...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Tedlyn is a seasoned Executive/Virtual Assistant with ~18 years’ total experience: 10 years in BPO/call center operations and 8 years (since 2017) as a remote EA/VA. Teddy supports C-suite leaders and founders across Australia, the US, and the UK, handling end-to-end email/calendar management, admin ops, reporting, light websites/content, social media scheduling, and bookkeeping (invoicing/reconciliation). Known for proactivity, discretion, and going the extra mile on both business and occasional personal tasks.


Core Skillset

Executive & Admin Support

  • Inbox zero practices, triage/filters, drafting responses
  • Calendar control, meeting logistics, follow-ups, travel/light personal tasks
  • Weekly reporting (e.g., team attendance, basic ops dashboards)
  • Competitor checks / light market research

Project & Workflow Coordination

  • Task boards, status updates, SOP upkeep; experience across multiple PM tools

Contracts & Documentation

  • Preparing and sending e-sign contracts, routing to correct contacts, tracking signatures, filing

Bookkeeping

  • Xero, QuickBooks — invoicing, payment posting, monthly reconciliation

Web & Content

  • Basic website maintenance/updates
  • Social media: content scheduling, captions, graphics; Buffer for scheduling
  • Video: light editing for YouTube (PowerDirector)
  • Design: Canva for posts, thumbnails, simple assets

Lead Generation

  • LinkedIn Sales Navigator: list building / contact sourcing


Tools & Platforms
  • PM/Collab: ClickUp, Monday.com, Trello, Asana
  • CRM/Marketing: HubSpot; Buffer (social scheduling)
  • Finance: Xero, QuickBooks
  • Content: Canva, PowerDirector; basic website editors/CMS
  • Prospecting: LinkedIn Sales Navigator
  • General: Google Workspace, Microsoft Office

Industry Exposure
  • Esports (EA to CEO)
  • Hospitality/Hotels (EA to Directors)
  • Online Business Coaching / SMB Systems
  • Medical/Healthcare (doctor’s brand socials)

Summary of Work Experience

Executive Assistant (Esports, AU) — Remote

  • Managed executive email/calendar; coordinated meetings and deliverables
  • Prepared docs, tracked actions, supported ad-hoc research and reporting

Executive Assistant (Hotels, AU) — Remote

  • Daily inbox/calendar ownership for Directors; weekly attendance/ops reports
  • Basic website maintenance and social content creation/scheduling

Operations/EA (Online Business Coach, US) — Remote

  • Contract admin: prepared, sent for e-signature, tracked and filed
  • Bookkeeping: Xero/QuickBooks invoicing and monthly reconciliation
  • Social media graphics/captions; scheduled via Buffer

Marketing Support (Medical) — Remote

  • Created/posting content aligned to the physician’s services
  • Assisted on podcast info posts and channel upkeep

BPO/Call Center (PH) — Onsite

  • 10 years across customer support/ops environments (foundation in service, SLAs, quality)
She can start immediately and is amenable both Full-time and Part-time arrangement.

Predictive Index Behavioral Profile- Persuader

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

  • Teddy has been working for 10 years catering to clients in the US and Australia.
  • She has a solid background as an Executive Assistant/Virtual Assistant where she has equipped herself with various tasks such as:
    • project management
    • customer service
    • email management
    • calendar management
    • travel coordination/arrangements
    • invoicing/payment processing
    • answering phone calls
    • lead generation
    • content creation
    • social media management
    • graphics designing
    • video editing
  • She is confident with the administrative support she has done over the years.
  • Some of the tools that she is proficient in are:
    • Google Workspace
    • MS Office Suite
    • Asana
    • Clickup
    • Trello
    • Hubspot
    • Salesforce
    • Xero
    • Slack 
    • Shopify
  • She is available to start immediately
Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Answer phone calls and respond to emails.
  • Schedule meetings with clients / calendar management.
  • Issue invoices to clients.
  • Prepare presentations according to instructions given.
  • Make travel arrangements if needed.
  • Other administrative tasks assigned by the client.

Customer Service Associate

Industry:

Others

Employment Period:

September 2010 to January 2014 (40 Months)

Duties and Responsibilities:

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Sr. Operations Representative

Industry:

Others

Employment Period:

January 2014 to February 2017 (37 Months)

Duties and Responsibilities:

  • Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

Executive Management Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2019 to July 2019 (6 Months)

Duties and Responsibilities:

  • Maintain a daily record of administrative duties and schedules. Among my other duties are filing and organizing my employer's files, responding to emails, scheduling meetings and travel arrangements, and assisting with the production of presentation materials.

Personal Assistant & Jr. Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2022 to October 2022 (4 Months)

Duties and Responsibilities:

  • Email Mangement (MS Outlook)
  • Calendar Management 
  • Process invoice to clients using Xero
  • Project Management using Trello.
  • Keep track and measure content performance across client LinkedIn using Shield Analytics.

Executive Assistant to the CEO

Industry:

Entertainment / Media

Employment Period:

March 2021 to November 2021 (8 Months)

Duties and Responsibilities:

  • Assists the CEO with daily administrative activities.
  • Manage CEO's day to day calendar.
  • Planning sophisticated and extensive travel arrangements, itineraries, and agendas.
  • Compiling materials for meetings and minutes of the meeting.
  • Completing expense reports, authoring and preparing communications.

Executive Assistant

Industry:

General & Wholesale Trading

Employment Period:

September 2019 to March 2021 (18 Months)

Duties and Responsibilities:

  • Perform a variety of administrative tasks and support our company’s senior-level managers. Manage calendars, making travel arrangements and preparing expense reports. Manage executives’ calendars and set up meetings. Make travel and accommodation arrangements.

Executive Assistant

Industry:

Computer / Information Technology (Software)

Employment Period:

November 2017 to December 2018 (13 Months)

Duties and Responsibilities:

  • Keep track of administrative chores and schedules on a daily basis. Among my other responsibilities are filing and organizing my employer's files, responding to emails, scheduling meetings and travel arrangements, and assisting with the production of presentation materials.

Executive Administrative Assistant

Industry:

Arts / Design / Fashion

Employment Period:

April 2017 to November 2017 (7 Months)

Duties and Responsibilities:

  • Handles administrative duties such as scheduling, evaluating, prioritizing, and responding to emails, answering and returning phone calls, organizing paperwork, keeping records, taking notes at meetings, and any other administrative tasks that help the executive accomplish their duties.

Executive Assistant/Tech VA

Industry:

Consulting (Business & Management)

Employment Period:

September 2021 to April 2023 (18 Months)

Duties and Responsibilities:

  • Manage email and calendar management for the CEO.
  • Create content and graphics in Canva.
  • Repurpose content for social media and  edit YouTube videos
  • Book travel arrangment.
  • Help clients automate their business with diffrent CRM's like Asana, Trello, ClickUp, HubSpot.

Virtual Assistant

Industry:

Consulting (Business & Management)

Employment Period:

April 2023 to October 2023 (6 Months)

Duties and Responsibilities:

Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables.

Executive Assistant

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

June 2023 to February 2024 (8 Months)

Duties and Responsibilities:

  • Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
  • Review performance and report findings to Senior Manager.
  • Coordinate and schedule leads from Google Ads, Dispatch, and social media.

Executive Assistant ( Part Time)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2024 to Present

Duties and Responsibilities:

  • Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
  • Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
  • Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

Education History

Field of Study:

Marketing

Major:

Marekting

Graduation Date:

March 29, 2004

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Law

Graduation Date:

March 26, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative SupportExecutive AssistanceVirtual Assistant SkillsSalesforce CRM

INTERMEDIATE ★★

    Data EntryProject ManagementSEOXero

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 201.99, Upload: 182.44
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: Apple M1
  • Operating System: MacOS X

All-inclusive Rate: USD $9.80/hr

Tedlyn

Candidate ID: 466121


ADVANCED

    Administrative Support, Executive Assistance, Virtual Assistant Skills, Salesforce CRM...

INTERMEDIATE

    Data Entry, Project Management, SEO, Xero...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Tedlyn is a seasoned Executive/Virtual Assistant with ~18 years’ total experience: 10 years in BPO/call center operations and 8 years (since 2017) as a remote EA/VA. Teddy supports C-suite leaders and founders across Australia, the US, and the UK, handling end-to-end email/calendar management, admin ops, reporting, light websites/content, social media scheduling, and bookkeeping (invoicing/reconciliation). Known for proactivity, discretion, and going the extra mile on both business and occasional personal tasks.


Core Skillset

Executive & Admin Support

  • Inbox zero practices, triage/filters, drafting responses
  • Calendar control, meeting logistics, follow-ups, travel/light personal tasks
  • Weekly reporting (e.g., team attendance, basic ops dashboards)
  • Competitor checks / light market research

Project & Workflow Coordination

  • Task boards, status updates, SOP upkeep; experience across multiple PM tools

Contracts & Documentation

  • Preparing and sending e-sign contracts, routing to correct contacts, tracking signatures, filing

Bookkeeping

  • Xero, QuickBooks — invoicing, payment posting, monthly reconciliation

Web & Content

  • Basic website maintenance/updates
  • Social media: content scheduling, captions, graphics; Buffer for scheduling
  • Video: light editing for YouTube (PowerDirector)
  • Design: Canva for posts, thumbnails, simple assets

Lead Generation

  • LinkedIn Sales Navigator: list building / contact sourcing


Tools & Platforms
  • PM/Collab: ClickUp, Monday.com, Trello, Asana
  • CRM/Marketing: HubSpot; Buffer (social scheduling)
  • Finance: Xero, QuickBooks
  • Content: Canva, PowerDirector; basic website editors/CMS
  • Prospecting: LinkedIn Sales Navigator
  • General: Google Workspace, Microsoft Office

Industry Exposure
  • Esports (EA to CEO)
  • Hospitality/Hotels (EA to Directors)
  • Online Business Coaching / SMB Systems
  • Medical/Healthcare (doctor’s brand socials)

Summary of Work Experience

Executive Assistant (Esports, AU) — Remote

  • Managed executive email/calendar; coordinated meetings and deliverables
  • Prepared docs, tracked actions, supported ad-hoc research and reporting

Executive Assistant (Hotels, AU) — Remote

  • Daily inbox/calendar ownership for Directors; weekly attendance/ops reports
  • Basic website maintenance and social content creation/scheduling

Operations/EA (Online Business Coach, US) — Remote

  • Contract admin: prepared, sent for e-signature, tracked and filed
  • Bookkeeping: Xero/QuickBooks invoicing and monthly reconciliation
  • Social media graphics/captions; scheduled via Buffer

Marketing Support (Medical) — Remote

  • Created/posting content aligned to the physician’s services
  • Assisted on podcast info posts and channel upkeep

BPO/Call Center (PH) — Onsite

  • 10 years across customer support/ops environments (foundation in service, SLAs, quality)
She can start immediately and is amenable both Full-time and Part-time arrangement.

Predictive Index Behavioral Profile- Persuader

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

  • Teddy has been working for 10 years catering to clients in the US and Australia.
  • She has a solid background as an Executive Assistant/Virtual Assistant where she has equipped herself with various tasks such as:
    • project management
    • customer service
    • email management
    • calendar management
    • travel coordination/arrangements
    • invoicing/payment processing
    • answering phone calls
    • lead generation
    • content creation
    • social media management
    • graphics designing
    • video editing
  • She is confident with the administrative support she has done over the years.
  • Some of the tools that she is proficient in are:
    • Google Workspace
    • MS Office Suite
    • Asana
    • Clickup
    • Trello
    • Hubspot
    • Salesforce
    • Xero
    • Slack 
    • Shopify
  • She is available to start immediately
Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Answer phone calls and respond to emails.
  • Schedule meetings with clients / calendar management.
  • Issue invoices to clients.
  • Prepare presentations according to instructions given.
  • Make travel arrangements if needed.
  • Other administrative tasks assigned by the client.

Customer Service Associate

Industry:

Others

Employment Period:

September 2010 to January 2014 (40 Months)

Duties and Responsibilities:

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Sr. Operations Representative

Industry:

Others

Employment Period:

January 2014 to February 2017 (37 Months)

Duties and Responsibilities:

  • Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

Executive Management Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2019 to July 2019 (6 Months)

Duties and Responsibilities:

  • Maintain a daily record of administrative duties and schedules. Among my other duties are filing and organizing my employer's files, responding to emails, scheduling meetings and travel arrangements, and assisting with the production of presentation materials.

Personal Assistant & Jr. Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2022 to October 2022 (4 Months)

Duties and Responsibilities:

  • Email Mangement (MS Outlook)
  • Calendar Management 
  • Process invoice to clients using Xero
  • Project Management using Trello.
  • Keep track and measure content performance across client LinkedIn using Shield Analytics.

Executive Assistant to the CEO

Industry:

Entertainment / Media

Employment Period:

March 2021 to November 2021 (8 Months)

Duties and Responsibilities:

  • Assists the CEO with daily administrative activities.
  • Manage CEO's day to day calendar.
  • Planning sophisticated and extensive travel arrangements, itineraries, and agendas.
  • Compiling materials for meetings and minutes of the meeting.
  • Completing expense reports, authoring and preparing communications.

Executive Assistant

Industry:

General & Wholesale Trading

Employment Period:

September 2019 to March 2021 (18 Months)

Duties and Responsibilities:

  • Perform a variety of administrative tasks and support our company’s senior-level managers. Manage calendars, making travel arrangements and preparing expense reports. Manage executives’ calendars and set up meetings. Make travel and accommodation arrangements.

Executive Assistant

Industry:

Computer / Information Technology (Software)

Employment Period:

November 2017 to December 2018 (13 Months)

Duties and Responsibilities:

  • Keep track of administrative chores and schedules on a daily basis. Among my other responsibilities are filing and organizing my employer's files, responding to emails, scheduling meetings and travel arrangements, and assisting with the production of presentation materials.

Executive Administrative Assistant

Industry:

Arts / Design / Fashion

Employment Period:

April 2017 to November 2017 (7 Months)

Duties and Responsibilities:

  • Handles administrative duties such as scheduling, evaluating, prioritizing, and responding to emails, answering and returning phone calls, organizing paperwork, keeping records, taking notes at meetings, and any other administrative tasks that help the executive accomplish their duties.

Executive Assistant/Tech VA

Industry:

Consulting (Business & Management)

Employment Period:

September 2021 to April 2023 (18 Months)

Duties and Responsibilities:

  • Manage email and calendar management for the CEO.
  • Create content and graphics in Canva.
  • Repurpose content for social media and  edit YouTube videos
  • Book travel arrangment.
  • Help clients automate their business with diffrent CRM's like Asana, Trello, ClickUp, HubSpot.

Virtual Assistant

Industry:

Consulting (Business & Management)

Employment Period:

April 2023 to October 2023 (6 Months)

Duties and Responsibilities:

Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables.

Executive Assistant

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

June 2023 to February 2024 (8 Months)

Duties and Responsibilities:

  • Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
  • Review performance and report findings to Senior Manager.
  • Coordinate and schedule leads from Google Ads, Dispatch, and social media.

Executive Assistant ( Part Time)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2024 to Present

Duties and Responsibilities:

  • Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
  • Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
  • Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

Education History

Field of Study:

Marketing

Major:

Marekting

Graduation Date:

March 29, 2004

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Law

Graduation Date:

March 26, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative SupportExecutive AssistanceVirtual Assistant SkillsSalesforce CRM

INTERMEDIATE ★★

    Data EntryProject ManagementSEOXero

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 201.99, Upload: 182.44
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: Apple M1
  • Operating System: MacOS X

All-inclusive Rate: USD $7.28/hr

Charmaine

Candidate ID: 466097


ADVANCED

    Customer Handling, Administrative Skills, Speaking Skills, Email Handling...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

  • Charmaine has 8 years of relevant work experience. She has performed various administrative and customer service functions in logistics and BPO industries catering to clients who are based in Australia for the last 8 years where she supported the following tasks:

    • Purchasing Management
    • Order Fulfillment
    • Order Processing
    • Shipment and Delivery Management
    • Billing and Payment Assistance
    • Customer Service
    • Call Handling
    • Email Management
    • Administrative Tasks
  • She previously got promoted and recognized as the Top Consultant for the year 2015.

  • She is proficient with the following tools/applications:
    •  Zendesk
    • Slack
    • Skype
    • Microsoft Office (Excel and Word)
    • Google Workspace
  • She is available to work full-time but needs 2- weeks' notice before starting.

 

Predictive Index Behavioral Profile - Promoter

predictiveindex.com/reference-profile/promoter/

 

Strongest Behaviors

  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

  • Focused on goals and the people needed to get there.

  • Teaches and shares; often working collaboratively with others to help in any capacity.

  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

 

Behavioral Summary

Charmaine is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to Charmaine to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Elementary and Junior HS English Teacher

Industry:

Education

Employment Period:

February 2013 to April 2014 (14 Months)

Duties and Responsibilities:

  • Class adviser for 7th grade students
  • Prepared engaging classroom discussion topics to improve students' communication skills.
  • Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
  • Completed all grading, create progress reports and conduct parent conferences in a timely manner.
  • Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2014 to May 2017 (36 Months)

Duties and Responsibilities:

Customer Service Representative | 05/2014 - 05/2017

  • Handled live chat concerns for Telstra Consumer account enquiries
  • Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

  • Provided subject matter expertise in handling escalated customer chats as needed
  • Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
  • Handled immersion teams from training to nesting period in operations.

Delivery Coordinator & Purchasing Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2017 to May 2022 (59 Months)

Duties and Responsibilities:

  • Provide support in pick-up and delivery of products according to customer orders.
  • Contact customers to confirm delivery date and address.
  • Respond to delivery related inquiries and concerns from customers.
  • Make last-minute order adjustments as requested by customers
  • Notify customers about any delivery delays in advance.
  • Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

  • Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
  • Process invoices from suppliers to be sent to the Accounts Team.
  • Process shipments and containers for local and international suppliers.
  • Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
  • Confirm receipt of items in the warehouse for assigned supplier.

 

 

CSR

Industry:

Retail / Merchandise

Employment Period:

February 2023 to September 2023 (7 Months)

Duties and Responsibilities:

  • Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
  • Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
  • Platform Monitoring of Messages: Manage answering all platforms under the designated account
  • Monitor and answer all reviews on all sales platforms
  • Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
  • Relationship Building with Customers: Establish and maintain a good rapport with customers
  • Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
  • Compares this information to online e-commerce pages to ensure accurate stock allocation.

Sales & Administrative Assistant

Industry:

Retail / Merchandise

Employment Period:

September 2023 to April 2024 (6 Months)

Duties and Responsibilities:

  • Administrative Tasks: 
    • Manage and organize office files, documents, and correspondence.
    • Schedule meetings, appointments, and coordinate events.
    • Perform data entry and maintain accurate records.
  • Order Processing: Process sales orders and ensure timely fulfillment.
    • Handle returns and exchanges, and resolve any related issues.
  • Inventory Management:
    • Monitor and manage inventory levels, and reorder supplies as needed.
    • Coordinate with suppliers and track deliveries.
  • Customer Interaction: 
    • Handle customer inquiries via phone, email, or in person.
    • Provide information about products or services and assist with order processing.

CSR

Industry:

Retail / Merchandise

Employment Period:

May 2024 to September 2024 (4 Months)

Duties and Responsibilities:

  • Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
  • Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
  • Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
  • Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
  • Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
  • Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

Trafficking Associate- Advertising Associate

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2022 to February 2025 (29 Months)

Duties and Responsibilities:

  • Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
  • Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
  • Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
  • Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
  • Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

Education History

Field of Study:

Education/Teaching/Training

Major:

Secondary Education Major in English

Graduation Date:

March 30, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Administrative Skills, Speaking Skills, Email Handling, Order Management, Order Processing, Purchasing Management,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 21.50, Upload: 44.64
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.28/hr

Charmaine

Candidate ID: 466097


ADVANCED

    Customer Handling, Administrative Skills, Speaking Skills, Email Handling...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

  • Charmaine has 8 years of relevant work experience. She has performed various administrative and customer service functions in logistics and BPO industries catering to clients who are based in Australia for the last 8 years where she supported the following tasks:

    • Purchasing Management
    • Order Fulfillment
    • Order Processing
    • Shipment and Delivery Management
    • Billing and Payment Assistance
    • Customer Service
    • Call Handling
    • Email Management
    • Administrative Tasks
  • She previously got promoted and recognized as the Top Consultant for the year 2015.

  • She is proficient with the following tools/applications:
    •  Zendesk
    • Slack
    • Skype
    • Microsoft Office (Excel and Word)
    • Google Workspace
  • She is available to work full-time but needs 2- weeks' notice before starting.

 

Predictive Index Behavioral Profile - Promoter

predictiveindex.com/reference-profile/promoter/

 

Strongest Behaviors

  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

  • Focused on goals and the people needed to get there.

  • Teaches and shares; often working collaboratively with others to help in any capacity.

  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

 

Behavioral Summary

Charmaine is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to Charmaine to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Elementary and Junior HS English Teacher

Industry:

Education

Employment Period:

February 2013 to April 2014 (14 Months)

Duties and Responsibilities:

  • Class adviser for 7th grade students
  • Prepared engaging classroom discussion topics to improve students' communication skills.
  • Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
  • Completed all grading, create progress reports and conduct parent conferences in a timely manner.
  • Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2014 to May 2017 (36 Months)

Duties and Responsibilities:

Customer Service Representative | 05/2014 - 05/2017

  • Handled live chat concerns for Telstra Consumer account enquiries
  • Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

  • Provided subject matter expertise in handling escalated customer chats as needed
  • Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
  • Handled immersion teams from training to nesting period in operations.

Delivery Coordinator & Purchasing Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2017 to May 2022 (59 Months)

Duties and Responsibilities:

  • Provide support in pick-up and delivery of products according to customer orders.
  • Contact customers to confirm delivery date and address.
  • Respond to delivery related inquiries and concerns from customers.
  • Make last-minute order adjustments as requested by customers
  • Notify customers about any delivery delays in advance.
  • Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

  • Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
  • Process invoices from suppliers to be sent to the Accounts Team.
  • Process shipments and containers for local and international suppliers.
  • Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
  • Confirm receipt of items in the warehouse for assigned supplier.

 

 

CSR

Industry:

Retail / Merchandise

Employment Period:

February 2023 to September 2023 (7 Months)

Duties and Responsibilities:

  • Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
  • Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
  • Platform Monitoring of Messages: Manage answering all platforms under the designated account
  • Monitor and answer all reviews on all sales platforms
  • Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
  • Relationship Building with Customers: Establish and maintain a good rapport with customers
  • Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
  • Compares this information to online e-commerce pages to ensure accurate stock allocation.

Sales & Administrative Assistant

Industry:

Retail / Merchandise

Employment Period:

September 2023 to April 2024 (6 Months)

Duties and Responsibilities:

  • Administrative Tasks: 
    • Manage and organize office files, documents, and correspondence.
    • Schedule meetings, appointments, and coordinate events.
    • Perform data entry and maintain accurate records.
  • Order Processing: Process sales orders and ensure timely fulfillment.
    • Handle returns and exchanges, and resolve any related issues.
  • Inventory Management:
    • Monitor and manage inventory levels, and reorder supplies as needed.
    • Coordinate with suppliers and track deliveries.
  • Customer Interaction: 
    • Handle customer inquiries via phone, email, or in person.
    • Provide information about products or services and assist with order processing.

CSR

Industry:

Retail / Merchandise

Employment Period:

May 2024 to September 2024 (4 Months)

Duties and Responsibilities:

  • Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
  • Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
  • Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
  • Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
  • Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
  • Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

Trafficking Associate- Advertising Associate

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2022 to February 2025 (29 Months)

Duties and Responsibilities:

  • Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
  • Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
  • Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
  • Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
  • Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

Education History

Field of Study:

Education/Teaching/Training

Major:

Secondary Education Major in English

Graduation Date:

March 30, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Administrative Skills, Speaking Skills, Email Handling, Order Management, Order Processing, Purchasing Management,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 21.50, Upload: 44.64
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Alfie

Candidate ID: 465739


ADVANCED

    Project Management, CRM, Customer Handling, Collections...

INTERMEDIATE

    Lead Generation, Legal, Skiptrace, Trello...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Alf has over 10 years of relevant work experience. He started working in a BPO as a Collection Specialist. He then transferred to a third-party collections agency as a Case Manager. In mid-2015, he ventured into remote work and was hired as a Customer, Pricing, and Inventor Specialist in a logistics company in Australia. 
  • He recently received a certificate for an online course he took about Operations and Supply Chain Management.
  • He is proficient in supporting the following:
    • Collection (phone and email)
    • Pricing negotiation with vendors/suppliers
    • Inventory
    • Report generation
    • Lead generation
  • He has strong experience with dealing with wholesales, and retail orders specifically for ship cargo containers. He prepares purchase orders and invoices, and coordinates with the suppliers in terms of the order specification.
  • His experience with MYOB involves updating customer files, and price lists.
  • In terms of Excel, he can do basic formulas, charts, pivots, VLOOKUP, and basic forecasting.
  • He is an adept user of MYOB, Trello, Asana, Container Exchange, Container Chain, Gmail, Zoho, MS Outlook, MS Teams, and Salesforce.
  • He can start ASAP.
  • He prefers working the day shift for any part-time or full-time role.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines
Behavioral Summary

Alfie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Alfie will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Alfie is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Admin I Sales I Logistics Specialist I Pricing and Inventory Manager

Industry:

Transportation / Logistics

Employment Period:

February 2015 to July 2023 (101 Months)

Duties and Responsibilities:

LOGISTICS
• Establish and maintain maximum and minimum consumables inventory levels
• Coordinate with the in-house sales team to promote accurate and timely processing of orders for customers
• Provide assistance in maintaining logistics planning tasks
• Scan orders into the computer and track shipments across multiple channels
• Approve timesheets associated with deliveries and pick-ups
• Administer and maintain inventory control program systems
• Support with the maintenance of logistics policies, procedures, support plans, and similar data.
• Manage and monitor the performance of the entire fleet, routing and schedule planning

ADMIN

• Oversee the administration of program files and relevant documents, including the filing of documents, physically and electronically;
• Registering and tracking all incoming and outgoing physical correspondence
• Perform receptionist, and operator tasks as needed
• Assist in the preparation and implementation of financial processes as needed
• Manage public information materials
• Manage equipment and assets
• Perform other logistical and administrative tasks within the program’s scope of activities, as instructed by management.

-SALES-

• Develop and execute sales strategies to achieve business objectives and revenue targets.
• Analyze market trends, identify potential customers, and explore new business opportunities.
• Collaborate with senior management to establish sales goals, budgets, and forecasts.
• Recruit, train, and mentor a high-performing sales team.
• Set sales targets and performance metrics for the team, and monitor their progress.
• Provide coaching, guidance, and support to improve individual and team performance.
• Conduct regular performance reviews and implement strategies to drive sales productivity.
• Build and maintain strong relationships with key customers and prospects.
• Understand customer needs and provide appropriate solutions and product recommendations.
• Coordinate with other departments, such as operations and logistics, to ensure timely delivery and customer satisfaction.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Monitor sales activities, track leads, and manage the sales pipeline.
• Prepare sales forecasts, reports, and presentations for management.
• Analyze sales data to identify trends, evaluate performance, and make data-driven recommendations for improvement.

Case Manager

Industry:

Banking / Financial Services

Employment Period:

January 2014 to February 2015 (13 Months)

Duties and Responsibilities:

  • Cold calling to debtor for both Australia and NZ.
  • Sending a correspondence / demand letter to debtor.
  • Creating auto response for debtor's account
  • Resolve accounts delinquency by suggesting urgent payment method, offer payment plan, referred to government consolidation agency.
  • Resolve escalation and create reports.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

December 2008 to October 2013 (58 Months)

Duties and Responsibilities:

  • Receiving Inbound and performing outbound calls
  • Collecting payment due amount for credit card members and advising payment for pros and cons.
  • Helping credit card members by suggesting payment method to avoid account further in past due
  • Providing resolution to Card Member to re-establish credit report

Education History

Field of Study:

Logistic/Transportation

Major:

BSBA Operations and Supply Chain

Graduation Date:

July 15, 2024

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Logistic/Transportation

Major:

Professional Certificate

Graduation Date:

October 26, 2023

Located In:

Malaysia

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Professional Certificate

Graduation Date:

July 18, 2024

Located In:

Malaysia

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Project Management, CRM, Customer Handling, Collections, Back-office, Windows applications, Customer Service Management, Legal Services, Australian Securities and Investments Commission, ERP,

INTERMEDIATE ★★

    Lead Generation, Legal, Skiptrace, Trello, Asana, Zoho CRMMYOBAdministrative SupportSalesInventory Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13987674749
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-SE72MSB
  • Processor: 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Alfie

Candidate ID: 465739


ADVANCED

    Project Management, CRM, Customer Handling, Collections...

INTERMEDIATE

    Lead Generation, Legal, Skiptrace, Trello...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Alf has over 10 years of relevant work experience. He started working in a BPO as a Collection Specialist. He then transferred to a third-party collections agency as a Case Manager. In mid-2015, he ventured into remote work and was hired as a Customer, Pricing, and Inventor Specialist in a logistics company in Australia. 
  • He recently received a certificate for an online course he took about Operations and Supply Chain Management.
  • He is proficient in supporting the following:
    • Collection (phone and email)
    • Pricing negotiation with vendors/suppliers
    • Inventory
    • Report generation
    • Lead generation
  • He has strong experience with dealing with wholesales, and retail orders specifically for ship cargo containers. He prepares purchase orders and invoices, and coordinates with the suppliers in terms of the order specification.
  • His experience with MYOB involves updating customer files, and price lists.
  • In terms of Excel, he can do basic formulas, charts, pivots, VLOOKUP, and basic forecasting.
  • He is an adept user of MYOB, Trello, Asana, Container Exchange, Container Chain, Gmail, Zoho, MS Outlook, MS Teams, and Salesforce.
  • He can start ASAP.
  • He prefers working the day shift for any part-time or full-time role.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines
Behavioral Summary

Alfie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Alfie will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Alfie is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Admin I Sales I Logistics Specialist I Pricing and Inventory Manager

Industry:

Transportation / Logistics

Employment Period:

February 2015 to July 2023 (101 Months)

Duties and Responsibilities:

LOGISTICS
• Establish and maintain maximum and minimum consumables inventory levels
• Coordinate with the in-house sales team to promote accurate and timely processing of orders for customers
• Provide assistance in maintaining logistics planning tasks
• Scan orders into the computer and track shipments across multiple channels
• Approve timesheets associated with deliveries and pick-ups
• Administer and maintain inventory control program systems
• Support with the maintenance of logistics policies, procedures, support plans, and similar data.
• Manage and monitor the performance of the entire fleet, routing and schedule planning

ADMIN

• Oversee the administration of program files and relevant documents, including the filing of documents, physically and electronically;
• Registering and tracking all incoming and outgoing physical correspondence
• Perform receptionist, and operator tasks as needed
• Assist in the preparation and implementation of financial processes as needed
• Manage public information materials
• Manage equipment and assets
• Perform other logistical and administrative tasks within the program’s scope of activities, as instructed by management.

-SALES-

• Develop and execute sales strategies to achieve business objectives and revenue targets.
• Analyze market trends, identify potential customers, and explore new business opportunities.
• Collaborate with senior management to establish sales goals, budgets, and forecasts.
• Recruit, train, and mentor a high-performing sales team.
• Set sales targets and performance metrics for the team, and monitor their progress.
• Provide coaching, guidance, and support to improve individual and team performance.
• Conduct regular performance reviews and implement strategies to drive sales productivity.
• Build and maintain strong relationships with key customers and prospects.
• Understand customer needs and provide appropriate solutions and product recommendations.
• Coordinate with other departments, such as operations and logistics, to ensure timely delivery and customer satisfaction.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Monitor sales activities, track leads, and manage the sales pipeline.
• Prepare sales forecasts, reports, and presentations for management.
• Analyze sales data to identify trends, evaluate performance, and make data-driven recommendations for improvement.

Case Manager

Industry:

Banking / Financial Services

Employment Period:

January 2014 to February 2015 (13 Months)

Duties and Responsibilities:

  • Cold calling to debtor for both Australia and NZ.
  • Sending a correspondence / demand letter to debtor.
  • Creating auto response for debtor's account
  • Resolve accounts delinquency by suggesting urgent payment method, offer payment plan, referred to government consolidation agency.
  • Resolve escalation and create reports.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

December 2008 to October 2013 (58 Months)

Duties and Responsibilities:

  • Receiving Inbound and performing outbound calls
  • Collecting payment due amount for credit card members and advising payment for pros and cons.
  • Helping credit card members by suggesting payment method to avoid account further in past due
  • Providing resolution to Card Member to re-establish credit report

Education History

Field of Study:

Logistic/Transportation

Major:

BSBA Operations and Supply Chain

Graduation Date:

July 15, 2024

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Logistic/Transportation

Major:

Professional Certificate

Graduation Date:

October 26, 2023

Located In:

Malaysia

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Professional Certificate

Graduation Date:

July 18, 2024

Located In:

Malaysia

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Project Management, CRM, Customer Handling, Collections, Back-office, Windows applications, Customer Service Management, Legal Services, Australian Securities and Investments Commission, ERP,

INTERMEDIATE ★★

    Lead Generation, Legal, Skiptrace, Trello, Asana, Zoho CRMMYOBAdministrative SupportSalesInventory Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13987674749
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-SE72MSB
  • Processor: 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Hazel

Candidate ID: 465509


ADVANCED

    Xero, QuickBooks, Bookkeeping...

INTERMEDIATE

    Bookkeeping, Data Entry, General Accounting, QuickBooks...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.28 per hour or $USD 717.93 per month

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Hazel presents as a highly qualified and well-rounded candidate with a strong background in executive assistance, bookkeeping, and business operations support. With over five years of international experience across industries such as real estate, construction, and healthcare, she brings a blend of financial acuity, tech-savviness, and operational maturity that align exceptionally well with the role’s requirements.

Bookkeeping & Financial Operations:
Hazel is a certified Xero Adviser and QuickBooks ProAdvisor with demonstrated expertise in full-cycle bookkeeping. She has hands-on experience in transaction categorization, bank and credit card reconciliation, generating financial reports (P&L, balance sheets, cash flow), invoicing, AP/AR management, and payroll support. Her roles consistently included cleaning up historical records and correcting discrepancies indicating diligence, attention to detail, and ownership of financial accuracy.

Operational Systems & Administrative Support:
Her background as an Executive Assistant includes calendar and travel management, stakeholder coordination, meeting support, and CRM management. She is adept at managing inboxes, optimizing workflows, and supporting business process improvements. Hazel has developed SOPs, maintained SharePoint and Google Drive repositories, and managed various integrations showcasing a highly organized, systems-driven approach.

Tech Proficiency & Remote Experience:
Hazel has worked extensively in remote environments and is proficient with a broad range of tools including Google Workspace, Xero, QuickBooks, MS Office, Slack, Trello, ClickUp, Airtable, Yardi Voyager, Authentisign, Canva, and more (as seen in the System Experience section on page 1). She has worked with cloud-based CRMs, project coordination tools, and data systems, making her highly adaptable and tech-comfortable.

Communication & Problem-Solving Skills:
Her roles have required direct communication with stakeholders, vendors, and internal teams, as well as documentation handling and professional correspondence. Hazel’s ability to balance financial and administrative functions while supporting C-level executives suggests a high level of self-direction, professionalism, and proactive problem-solving.

Behavioral Summary (inferred):
Hazel demonstrates a proactive, organized, and detail-focused working style. Her progression into increasingly complex roles and her experience managing sensitive financial data reflect a high level of trust and reliability. She thrives in evolving roles, anticipates needs ahead of time, and executes efficiently.

 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.

  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.

  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan

  • Hazel has been working for more than 3 years in bookkeeping and administrative task
  • She has worked with 4+ International Clients Since 2014
  • She is a Certified Xero Adviser and Certified Quickbooks Proadvisor.
  • She is proficient in using Xero, Quickbooks, MYOB, Zoho, Excel, peachtree, Freshbooks, Aave, Asana, Uplisting, Canva, Sage, and Airtable
  • She has experience in Financial Reporting, Auditing, Payroll, Budgeting/ Forecasting, Inventory Management, Financial Analysis, Data Migration, 3rd Party Apps Integration, AR/AP Billing & Collection, and Tax Preparation & Filing
  • She has 2 years of experience in Australian Accounting
  • She can start immediately
Predictive Index Behavioral Profile - SPECIALIST

HAZEL KRIS will most strongly express the following behaviors:

  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
  • Needs operational efficiencies: pushes hard to get things done as fast as possible, using proven methods, and ensuring a high-quality outcome. Very little tolerance for routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
BEHAVIORAL SUMMARY

HAZEL KRIS is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in HAZEL KRIS, who takes responsibilities very seriously.

With experience and/or training, HAZEL KRIS will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and HAZEL KRIS is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions


Employment History

Sales Assistant

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

April 2013 to December 2018 (67 Months)

Duties and Responsibilities:

  • Customer Service through Answering phone calls, and email management.
  • Interacts with customers in delivering medications and completing other sales transactions. Receives, records, and stores medications coming into the pharmacy.
  • Performs administrative duties, including answering phone calls, receiving and inputting prescription orders, operating cash registers, and restocking inventory.

HR Assistant/ Admin Assistant and Bookkeeper

Industry:

Property / Real Estate

Employment Period:

May 2020 to June 2021 (12 Months)

Duties and Responsibilities:

  • Administrative task and Bookkeeper
  • A support Operations team with daily admin tasks and contractor support, Space Force Trainer, and Chat Support to applicants. Handle all the day-to-day of making the parking lot or garage.
  • Requires much attention to detail, critical thinking, organization, and customer service skills, Email Management and data entry,
  • A support Operations team with daily admin tasks,
  • Recruiter- Post jobs on various job sites, recruiting and Responding to applicants via Craigslist and Indeed Websites.
  • Bookkeeping tasks

Bookkeeper

Industry:

Property / Real Estate

Employment Period:

April 2021 to September 2022 (17 Months)

Duties and Responsibilities:

  • Administrative task and Bookkeeper
  • Recording of all transactions (invoices and bills, report creation and regular maintenance tasks to ensure old records are correctly resolved, review of account transactions, and correction of errors) in Xero software 
  • Booked those guests at uplisting for the apartments and do some calls by circle loop for some concerns and follow-up, We used booking.com also
  • We used Asana for more information and daily tasks to be done in the business.
  • Used Microsoft Office for communication with clients and other team members.
  • Daily update those invoices and do reconciliations
  • Friendliness and fluent English language communication skills
  • Microsoft Office, primarily Word and Excel
  • Do Bank and Credit Card reconciliations

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    XeroQuickBooksBookkeeping

INTERMEDIATE ★★

    BookkeepingData EntryGeneral AccountingQuickBooksXero

Work at Home Capabilities:

  • Internet Bandwidth: 15 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 3.39, Upload: 12.08
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.28/hr

Hazel

Candidate ID: 465509


ADVANCED

    Xero, QuickBooks, Bookkeeping...

INTERMEDIATE

    Bookkeeping, Data Entry, General Accounting, QuickBooks...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.28 per hour or $USD 717.93 per month

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Hazel presents as a highly qualified and well-rounded candidate with a strong background in executive assistance, bookkeeping, and business operations support. With over five years of international experience across industries such as real estate, construction, and healthcare, she brings a blend of financial acuity, tech-savviness, and operational maturity that align exceptionally well with the role’s requirements.

Bookkeeping & Financial Operations:
Hazel is a certified Xero Adviser and QuickBooks ProAdvisor with demonstrated expertise in full-cycle bookkeeping. She has hands-on experience in transaction categorization, bank and credit card reconciliation, generating financial reports (P&L, balance sheets, cash flow), invoicing, AP/AR management, and payroll support. Her roles consistently included cleaning up historical records and correcting discrepancies indicating diligence, attention to detail, and ownership of financial accuracy.

Operational Systems & Administrative Support:
Her background as an Executive Assistant includes calendar and travel management, stakeholder coordination, meeting support, and CRM management. She is adept at managing inboxes, optimizing workflows, and supporting business process improvements. Hazel has developed SOPs, maintained SharePoint and Google Drive repositories, and managed various integrations showcasing a highly organized, systems-driven approach.

Tech Proficiency & Remote Experience:
Hazel has worked extensively in remote environments and is proficient with a broad range of tools including Google Workspace, Xero, QuickBooks, MS Office, Slack, Trello, ClickUp, Airtable, Yardi Voyager, Authentisign, Canva, and more (as seen in the System Experience section on page 1). She has worked with cloud-based CRMs, project coordination tools, and data systems, making her highly adaptable and tech-comfortable.

Communication & Problem-Solving Skills:
Her roles have required direct communication with stakeholders, vendors, and internal teams, as well as documentation handling and professional correspondence. Hazel’s ability to balance financial and administrative functions while supporting C-level executives suggests a high level of self-direction, professionalism, and proactive problem-solving.

Behavioral Summary (inferred):
Hazel demonstrates a proactive, organized, and detail-focused working style. Her progression into increasingly complex roles and her experience managing sensitive financial data reflect a high level of trust and reliability. She thrives in evolving roles, anticipates needs ahead of time, and executes efficiently.

 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.

  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.

  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan

  • Hazel has been working for more than 3 years in bookkeeping and administrative task
  • She has worked with 4+ International Clients Since 2014
  • She is a Certified Xero Adviser and Certified Quickbooks Proadvisor.
  • She is proficient in using Xero, Quickbooks, MYOB, Zoho, Excel, peachtree, Freshbooks, Aave, Asana, Uplisting, Canva, Sage, and Airtable
  • She has experience in Financial Reporting, Auditing, Payroll, Budgeting/ Forecasting, Inventory Management, Financial Analysis, Data Migration, 3rd Party Apps Integration, AR/AP Billing & Collection, and Tax Preparation & Filing
  • She has 2 years of experience in Australian Accounting
  • She can start immediately
Predictive Index Behavioral Profile - SPECIALIST

HAZEL KRIS will most strongly express the following behaviors:

  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
  • Needs operational efficiencies: pushes hard to get things done as fast as possible, using proven methods, and ensuring a high-quality outcome. Very little tolerance for routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
BEHAVIORAL SUMMARY

HAZEL KRIS is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in HAZEL KRIS, who takes responsibilities very seriously.

With experience and/or training, HAZEL KRIS will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and HAZEL KRIS is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions


Employment History

Sales Assistant

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

April 2013 to December 2018 (67 Months)

Duties and Responsibilities:

  • Customer Service through Answering phone calls, and email management.
  • Interacts with customers in delivering medications and completing other sales transactions. Receives, records, and stores medications coming into the pharmacy.
  • Performs administrative duties, including answering phone calls, receiving and inputting prescription orders, operating cash registers, and restocking inventory.

HR Assistant/ Admin Assistant and Bookkeeper

Industry:

Property / Real Estate

Employment Period:

May 2020 to June 2021 (12 Months)

Duties and Responsibilities:

  • Administrative task and Bookkeeper
  • A support Operations team with daily admin tasks and contractor support, Space Force Trainer, and Chat Support to applicants. Handle all the day-to-day of making the parking lot or garage.
  • Requires much attention to detail, critical thinking, organization, and customer service skills, Email Management and data entry,
  • A support Operations team with daily admin tasks,
  • Recruiter- Post jobs on various job sites, recruiting and Responding to applicants via Craigslist and Indeed Websites.
  • Bookkeeping tasks

Bookkeeper

Industry:

Property / Real Estate

Employment Period:

April 2021 to September 2022 (17 Months)

Duties and Responsibilities:

  • Administrative task and Bookkeeper
  • Recording of all transactions (invoices and bills, report creation and regular maintenance tasks to ensure old records are correctly resolved, review of account transactions, and correction of errors) in Xero software 
  • Booked those guests at uplisting for the apartments and do some calls by circle loop for some concerns and follow-up, We used booking.com also
  • We used Asana for more information and daily tasks to be done in the business.
  • Used Microsoft Office for communication with clients and other team members.
  • Daily update those invoices and do reconciliations
  • Friendliness and fluent English language communication skills
  • Microsoft Office, primarily Word and Excel
  • Do Bank and Credit Card reconciliations

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    XeroQuickBooksBookkeeping

INTERMEDIATE ★★

    BookkeepingData EntryGeneral AccountingQuickBooksXero

Work at Home Capabilities:

  • Internet Bandwidth: 15 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 3.39, Upload: 12.08
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $11.31/hr

ADRIAN

Candidate ID: 465462


ADVANCED

    Technical Support, Microsoft Office, Network Troubleshooting, Microsoft SharePoint...

INTERMEDIATE

    Data Analysis, VoIP, Google Business Solutions, Web Design...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.31 per hour or $USD 1960.34 per month

Remote Staff Recruiter Comments

  • Yan has more than 7 years of work experience within Construction, IT/BPO industries.
  • He has expertise in: 
    • Technical Support
    • Helpdesk Support
    • Network Troubleshooting
  • He was able to support multiple clients from US from on-boarding to off-boarding. Provided Level 1-3 support, troubleshoot software, hardware and network issues 
  • He also developed intranet sites, created Power BI reports and integrate the ticketing system using PowerBI.
  • Adept in using the following tools/software:
    • MS Office 365 (Sharepoint, Azure, Exchange, Sway, PowerBI)
    • Zoho
    •  Autotask Datto RMM
    • WordPress
    • Zoom
  • He is available to start immediately. 
Predictive Index Behavioral Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors:
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary:

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Adrian Arnel will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Employment History

REMOTE IT HELP DESK TECHNICIAN

Industry:

Employment Period:

August 2020 to December 2021 (16 Months)

Duties and Responsibilities:

  • Document, Track, and escalate service tickets
  • Perform desktop and laptop support tasks, such as issues, application installation and configuration, and applying user-level settings
  • Configures and Support Internal and external networks
  • Develops and maintain all system application, security and network configuration Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Monitor trouble tickets system and respond to all trouble reports within established goals

IT HELPDESK SUPPORT ENGINEER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to July 2017 (32 Months)

Duties and Responsibilities:

  • Network Administration Asset Management and Procurement End-user(Clients & Agents)
  • Technical Support Telephony, Remote Desktop Support PC Server Software & Hardware Installation and Troubleshooting Support Microsoft Applications Computer setup for multiple clients/accounts

TIER II REMOTE IT SUPPORT SPECIALIST TO SENIOR IT SUPPORT TECHNICIAN

Industry:

Employment Period:

January 2022 to October 2022 (9 Months)

Duties and Responsibilities:

  • Provides resolution escalated service tickets
  • Works with clients to evaluate and solve technical problems
  • Configures and Support Internal and external networks
  • Develops and maintain all system application, security and network configuration.
  • Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Maintain and Administer Multiple Tenant MS Office 365 admin center Recommends upgrades, patches and new application and equipment Support enterprise MFPs such as Xerox, Kyocera, Fuji, Brother, Canon and HP Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
  • Other supported applications: Zoho, DUO, and iDrive, Webroot Ticketing System: Autotask Datto RMM

CAR SALES ASSOCIATE

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

January 2018 to September 2019 (20 Months)

Duties and Responsibilities:

  • Understands automobiles by studying characteristics, capabilities, and features.
  • Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins
  • Turns customers into buyers by matching them with their ideal car.
  • Demonstrates vehicle features and takes customers on test drives.
  • Demonstrates automobiles by explaining warranties and services.
  • Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
  • Provides sales management information by completing reports. S

MATERIALS CONTROL CLERK TO IT SUPERVISOR

Industry:

Construction / Building / Engineering

Employment Period:

June 2012 to November 2013 (17 Months)

Duties and Responsibilities:

  • Network and Database Admin Database and Web Development using wordpress and Microsoft Access
  • Impement Policy and Procedures documentation
  • Support Computer hardware/software and printers
  • Files and System Data bakcup daily
  • Export/Import MS Access database from each project site of the company and upload to the central database
  • Perform weekly back-up operations ensuring all required database On-boarding and Off-boarding Employee Process

TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2013 to May 2014 (6 Months)

Duties and Responsibilities:

  • Respond to technical service inquiries from customers in a timely fashion
  • Develop product knowledge to serve as a technical resource to the Domestic and International sales teams
  • Efficiently analyze customer issues and provide logical solutions through phone, chat and remote PC
  • Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
  • Performs other related duties as required to support Company objectives
  • Troubleshoots computers systems and performs virus and malware removal
  • Respond to any error in the system and find ways to solve and correct any problem existing.

TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2014 to October 2014 (3 Months)

Duties and Responsibilities:

  • Efficiently analyze customer issues and provide logical solutions through phone and remote PC Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
  • Troubleshoots system and network problems and diagnosing and solving hardware.
  • Maintains documentation, performance tuning; troubleshooting network problems; escalating problems to vendor, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls or software faults.
  • Assists or facilitates setting up of new users’ accounts and profiles and dealing with password issues. Create group/user policies within active directory.
  • Provides coaching and assistance to subordinates.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 2, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Technical Support, Microsoft Office, Network Troubleshooting, Microsoft SharePoint, Computer Troubleshooting,

INTERMEDIATE ★★

    Data AnalysisVoIPGoogle Business SolutionsWeb DesignWeb Development

Work at Home Capabilities:

  • Internet Bandwidth: 15 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 7.53, Upload: 12.79
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer
  • Processor: i7
  • Operating System: Windows 10

All-inclusive Rate: USD $11.31/hr

ADRIAN

Candidate ID: 465462


ADVANCED

    Technical Support, Microsoft Office, Network Troubleshooting, Microsoft SharePoint...

INTERMEDIATE

    Data Analysis, VoIP, Google Business Solutions, Web Design...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.31 per hour or $USD 1960.34 per month

Remote Staff Recruiter Comments

  • Yan has more than 7 years of work experience within Construction, IT/BPO industries.
  • He has expertise in: 
    • Technical Support
    • Helpdesk Support
    • Network Troubleshooting
  • He was able to support multiple clients from US from on-boarding to off-boarding. Provided Level 1-3 support, troubleshoot software, hardware and network issues 
  • He also developed intranet sites, created Power BI reports and integrate the ticketing system using PowerBI.
  • Adept in using the following tools/software:
    • MS Office 365 (Sharepoint, Azure, Exchange, Sway, PowerBI)
    • Zoho
    •  Autotask Datto RMM
    • WordPress
    • Zoom
  • He is available to start immediately. 
Predictive Index Behavioral Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors:
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary:

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Adrian Arnel will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Employment History

REMOTE IT HELP DESK TECHNICIAN

Industry:

Employment Period:

August 2020 to December 2021 (16 Months)

Duties and Responsibilities:

  • Document, Track, and escalate service tickets
  • Perform desktop and laptop support tasks, such as issues, application installation and configuration, and applying user-level settings
  • Configures and Support Internal and external networks
  • Develops and maintain all system application, security and network configuration Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Monitor trouble tickets system and respond to all trouble reports within established goals

IT HELPDESK SUPPORT ENGINEER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to July 2017 (32 Months)

Duties and Responsibilities:

  • Network Administration Asset Management and Procurement End-user(Clients & Agents)
  • Technical Support Telephony, Remote Desktop Support PC Server Software & Hardware Installation and Troubleshooting Support Microsoft Applications Computer setup for multiple clients/accounts

TIER II REMOTE IT SUPPORT SPECIALIST TO SENIOR IT SUPPORT TECHNICIAN

Industry:

Employment Period:

January 2022 to October 2022 (9 Months)

Duties and Responsibilities:

  • Provides resolution escalated service tickets
  • Works with clients to evaluate and solve technical problems
  • Configures and Support Internal and external networks
  • Develops and maintain all system application, security and network configuration.
  • Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Maintain and Administer Multiple Tenant MS Office 365 admin center Recommends upgrades, patches and new application and equipment Support enterprise MFPs such as Xerox, Kyocera, Fuji, Brother, Canon and HP Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
  • Other supported applications: Zoho, DUO, and iDrive, Webroot Ticketing System: Autotask Datto RMM

CAR SALES ASSOCIATE

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

January 2018 to September 2019 (20 Months)

Duties and Responsibilities:

  • Understands automobiles by studying characteristics, capabilities, and features.
  • Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins
  • Turns customers into buyers by matching them with their ideal car.
  • Demonstrates vehicle features and takes customers on test drives.
  • Demonstrates automobiles by explaining warranties and services.
  • Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
  • Provides sales management information by completing reports. S

MATERIALS CONTROL CLERK TO IT SUPERVISOR

Industry:

Construction / Building / Engineering

Employment Period:

June 2012 to November 2013 (17 Months)

Duties and Responsibilities:

  • Network and Database Admin Database and Web Development using wordpress and Microsoft Access
  • Impement Policy and Procedures documentation
  • Support Computer hardware/software and printers
  • Files and System Data bakcup daily
  • Export/Import MS Access database from each project site of the company and upload to the central database
  • Perform weekly back-up operations ensuring all required database On-boarding and Off-boarding Employee Process

TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2013 to May 2014 (6 Months)

Duties and Responsibilities:

  • Respond to technical service inquiries from customers in a timely fashion
  • Develop product knowledge to serve as a technical resource to the Domestic and International sales teams
  • Efficiently analyze customer issues and provide logical solutions through phone, chat and remote PC
  • Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
  • Performs other related duties as required to support Company objectives
  • Troubleshoots computers systems and performs virus and malware removal
  • Respond to any error in the system and find ways to solve and correct any problem existing.

TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2014 to October 2014 (3 Months)

Duties and Responsibilities:

  • Efficiently analyze customer issues and provide logical solutions through phone and remote PC Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
  • Troubleshoots system and network problems and diagnosing and solving hardware.
  • Maintains documentation, performance tuning; troubleshooting network problems; escalating problems to vendor, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls or software faults.
  • Assists or facilitates setting up of new users’ accounts and profiles and dealing with password issues. Create group/user policies within active directory.
  • Provides coaching and assistance to subordinates.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 2, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Technical Support, Microsoft Office, Network Troubleshooting, Microsoft SharePoint, Computer Troubleshooting,

INTERMEDIATE ★★

    Data AnalysisVoIPGoogle Business SolutionsWeb DesignWeb Development

Work at Home Capabilities:

  • Internet Bandwidth: 15 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 7.53, Upload: 12.79
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer
  • Processor: i7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Mark

Candidate ID: 465439


ADVANCED

    Technical Support, English Language, Customer Support, Phone Support...

INTERMEDIATE

    Email Handling, Executive Assistance...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Mark has over seven years of experience as a customer service representative in the Telecommunications, Finance, and Technology industries

He worked as a technical support representative providing assistance to customers in Australia and Southeast Asia with their Apple products and devices

Performed initial troubleshooting for all Apple products

Created report for the internal engineering team on prevalent and emerging issues

Handled billing disputes and refund requests
He has experience handling inbound calls, outbound calls and email support. 
He is proficient in using the Microsoft Office suite 

He is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behavior:

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:

Mark Jayson is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mark Jayson, who takes responsibilities very seriously.


Employment History

Technical Support Advisor

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2023 to June 2024 (16 Months)

Duties and Responsibilities:

  • Provide a satisfactory level of customer service to existing customers in relation to queries or concerns
  • Managing and resolving customer complaints to prevent cases from being escalated to third-party organizations
  • Positively and proactively resolve technical issues to bring them to a resolution
  • Raising issues seen consistently across multiple sites with the Team Leader, Technical Support, and Warranty for further investigation and resolution implementation
  • Liaising with product manufacturers to initiate and retrieve confirmation on warranty claims
  • Creating return orders via a customer relationship management system to a satisfactory standard
  • Liaise with installers in the field, arranging testing and resolutions
  • Provide feedback on systems and workflows, to improve outcomes
  • Maintain effective cross-team working relationships with all key stakeholders to ensure the customer experience is maintained to a high standard
  • Assisting customers via inbound queue calls, with a required output of 40 calls per day and an average talk time (ATT) of less than 5 minutes
  • Assisting team members in the Post-Installation team where required
  • Attending team meetings and training sessions to improve knowledge and skills
  • Other duties as required

Senior Technical Support Advisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2019 to November 2021 (24 Months)

Duties and Responsibilities:

  • Handled initial troubleshooting for all Apple products.
  • Research and follow up for emerging issues.
  • Initiated customer interactions as per customers request.
  • Handled escalations from tier 1 and 2.
  • Completed reports for the internal engineering team for prevalent and emerging issues.
  • Handled billing disputes and refund requests for all Apple services.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2015 to January 2016 (12 Months)

Duties and Responsibilities:

  • Provide end user technical support for all Dell Products.
  • Research and Diagnostics for problems related to computers and laptops.
  • Scheduled calls for ongoing issues.
  • Issue monitoring for unresolved issues.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to March 2014 (10 Months)

Duties and Responsibilities:

  • Handle all Incoming calls for Bank of America Credit cards.
  • Provide customer support for credit card related issues.
  • Device a payment plan for delinquent accounts.
  • Research and resolve Billing disputes and Chargebacks.

Technical Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2012 to March 2013 (6 Months)

Duties and Responsibilities:

  • Taskd to provide end user troubleshooting for all Toshiba products. (I.E. Desktops, Laptops, All in One computers)
  • Resolve all customer reported issues related to Toshiba products.
  • Log and manage customer complaints.

Customer Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2012 to August 2012 (6 Months)

Duties and Responsibilities:

  • Handle incoming calls and customer inquiries thru ICARE.
  • Provide Initial troubleshooting for customer's mobile devices.
  • Schedule repairs or finding the nearest service center for customers.
  • Device payment plans for delinquent customers.
  • Manage billing related concerns for customers.

Education History

Field of Study:

Protective Services & Management

Major:

Criminology, Criminal Justice and Corrections

Graduation Date:

March 30, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Criminology

Graduation Date:

March 30, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Technical Support, English Language, Customer Support, Phone Support,

INTERMEDIATE ★★

    Email HandlingExecutive Assistance

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus TUF Gaming
  • Processor: AMD Ryzen 7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Mark

Candidate ID: 465439


ADVANCED

    Technical Support, English Language, Customer Support, Phone Support...

INTERMEDIATE

    Email Handling, Executive Assistance...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

Mark has over seven years of experience as a customer service representative in the Telecommunications, Finance, and Technology industries

He worked as a technical support representative providing assistance to customers in Australia and Southeast Asia with their Apple products and devices

Performed initial troubleshooting for all Apple products

Created report for the internal engineering team on prevalent and emerging issues

Handled billing disputes and refund requests
He has experience handling inbound calls, outbound calls and email support. 
He is proficient in using the Microsoft Office suite 

He is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behavior:

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:

Mark Jayson is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mark Jayson, who takes responsibilities very seriously.


Employment History

Technical Support Advisor

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2023 to June 2024 (16 Months)

Duties and Responsibilities:

  • Provide a satisfactory level of customer service to existing customers in relation to queries or concerns
  • Managing and resolving customer complaints to prevent cases from being escalated to third-party organizations
  • Positively and proactively resolve technical issues to bring them to a resolution
  • Raising issues seen consistently across multiple sites with the Team Leader, Technical Support, and Warranty for further investigation and resolution implementation
  • Liaising with product manufacturers to initiate and retrieve confirmation on warranty claims
  • Creating return orders via a customer relationship management system to a satisfactory standard
  • Liaise with installers in the field, arranging testing and resolutions
  • Provide feedback on systems and workflows, to improve outcomes
  • Maintain effective cross-team working relationships with all key stakeholders to ensure the customer experience is maintained to a high standard
  • Assisting customers via inbound queue calls, with a required output of 40 calls per day and an average talk time (ATT) of less than 5 minutes
  • Assisting team members in the Post-Installation team where required
  • Attending team meetings and training sessions to improve knowledge and skills
  • Other duties as required

Senior Technical Support Advisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2019 to November 2021 (24 Months)

Duties and Responsibilities:

  • Handled initial troubleshooting for all Apple products.
  • Research and follow up for emerging issues.
  • Initiated customer interactions as per customers request.
  • Handled escalations from tier 1 and 2.
  • Completed reports for the internal engineering team for prevalent and emerging issues.
  • Handled billing disputes and refund requests for all Apple services.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2015 to January 2016 (12 Months)

Duties and Responsibilities:

  • Provide end user technical support for all Dell Products.
  • Research and Diagnostics for problems related to computers and laptops.
  • Scheduled calls for ongoing issues.
  • Issue monitoring for unresolved issues.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to March 2014 (10 Months)

Duties and Responsibilities:

  • Handle all Incoming calls for Bank of America Credit cards.
  • Provide customer support for credit card related issues.
  • Device a payment plan for delinquent accounts.
  • Research and resolve Billing disputes and Chargebacks.

Technical Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2012 to March 2013 (6 Months)

Duties and Responsibilities:

  • Taskd to provide end user troubleshooting for all Toshiba products. (I.E. Desktops, Laptops, All in One computers)
  • Resolve all customer reported issues related to Toshiba products.
  • Log and manage customer complaints.

Customer Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2012 to August 2012 (6 Months)

Duties and Responsibilities:

  • Handle incoming calls and customer inquiries thru ICARE.
  • Provide Initial troubleshooting for customer's mobile devices.
  • Schedule repairs or finding the nearest service center for customers.
  • Device payment plans for delinquent customers.
  • Manage billing related concerns for customers.

Education History

Field of Study:

Protective Services & Management

Major:

Criminology, Criminal Justice and Corrections

Graduation Date:

March 30, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Criminology

Graduation Date:

March 30, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Technical Support, English Language, Customer Support, Phone Support,

INTERMEDIATE ★★

    Email HandlingExecutive Assistance

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus TUF Gaming
  • Processor: AMD Ryzen 7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Mariz

Candidate ID: 465351


ADVANCED

    Administrative Support, Data Entry, Email Handling, Email Support...

INTERMEDIATE

    Scheduling, Social Media Marketing, Social Media, Social Media Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Mariz has 13 years of relevant work experience. She was a Customer Service Representative and Virtual Assistant. 
  • She has supported various administrative tasks such as:
    • order management
    • chat support
    • data entry
    • email management
    • social media management
    • travel arrangements
    • taking inbound calls
  • She is proficient with Google Suite, Microsoft Office, Zendesk and Shopify.
  • She can start immediately.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary
Mariz is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mariz, who takes responsibilities very seriously.


Employment History

Customer Happiness Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to January 2022 (71 Months)

Duties and Responsibilities:

  • Responding to inquiries about a company's products or services.
  • Handling customer complaints.
  • Processing orders and transactions.
  • Resolving issues and troubleshooting technical problems.
  • Providing order information and tracking details.

Virtual Assistant

Industry:

Transportation / Logistics

Employment Period:

November 2012 to January 2015 (26 Months)

Duties and Responsibilities:

  • Provide customer service as the first point of contact. 
  • Plan truck pickups and deliveries.
  • Monitor tracking events. 
  • Organize drivers' calendars.
  • Manage contact list. 

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2008 to October 2012 (56 Months)

Duties and Responsibilities:

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Process orders on customers' behalf. 
  • Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
  • I am responsible for diagnosing and repairing faults. 

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

May 8, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Data Entry, Email Handling, Email Support, Chat Support, Customer Handling, Customer Support, Customer Experience, Order Management, Order Processing,

INTERMEDIATE ★★

    SchedulingSocial Media MarketingSocial MediaSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 398.32, Upload: 189.20
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple MacBook Pro
  • Processor: 1.4 GHz Quad-Core Intel Core i5
  • Operating System: MacOS X

All-inclusive Rate: USD $8.79/hr

Mariz

Candidate ID: 465351


ADVANCED

    Administrative Support, Data Entry, Email Handling, Email Support...

INTERMEDIATE

    Scheduling, Social Media Marketing, Social Media, Social Media Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Mariz has 13 years of relevant work experience. She was a Customer Service Representative and Virtual Assistant. 
  • She has supported various administrative tasks such as:
    • order management
    • chat support
    • data entry
    • email management
    • social media management
    • travel arrangements
    • taking inbound calls
  • She is proficient with Google Suite, Microsoft Office, Zendesk and Shopify.
  • She can start immediately.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary
Mariz is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mariz, who takes responsibilities very seriously.


Employment History

Customer Happiness Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to January 2022 (71 Months)

Duties and Responsibilities:

  • Responding to inquiries about a company's products or services.
  • Handling customer complaints.
  • Processing orders and transactions.
  • Resolving issues and troubleshooting technical problems.
  • Providing order information and tracking details.

Virtual Assistant

Industry:

Transportation / Logistics

Employment Period:

November 2012 to January 2015 (26 Months)

Duties and Responsibilities:

  • Provide customer service as the first point of contact. 
  • Plan truck pickups and deliveries.
  • Monitor tracking events. 
  • Organize drivers' calendars.
  • Manage contact list. 

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2008 to October 2012 (56 Months)

Duties and Responsibilities:

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Process orders on customers' behalf. 
  • Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
  • I am responsible for diagnosing and repairing faults. 

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

May 8, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Data Entry, Email Handling, Email Support, Chat Support, Customer Handling, Customer Support, Customer Experience, Order Management, Order Processing,

INTERMEDIATE ★★

    SchedulingSocial Media MarketingSocial MediaSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 398.32, Upload: 189.20
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple MacBook Pro
  • Processor: 1.4 GHz Quad-Core Intel Core i5
  • Operating System: MacOS X

All-inclusive Rate: USD $9.80/hr

Rick

Candidate ID: 465284


ADVANCED

    Chat Support, Zendesk, Trello, Skype...

INTERMEDIATE

    IT Technical Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • RJ has 16 years of experience in Customer Service, Technical Support, Sales, Back office, and College instructor
  • He handled accounts like telecommunication, real estate, online shopping, desktop support, SAAS and software web application
  • He is proficient in using Zendesk, Trello, Skype, outlook, Freshdesk, Google Suite, Microsoft office Dynamics and office
  • He has basic knowledge in web development and SEO
  • He can start immediately
Predictive Index Behavioral Profile - 

Strongest Behaviors
  • Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rick Jordan will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Rick Jordan is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Rick Jordan will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.


Employment History

Industry:

Education

Employment Period:

June 2006 to March 2008 (21 Months)

Duties and Responsibilities:

  • Handle computer subjects (software, programming, computer system)
  • Prepare syllabus for every course once in a semester

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2008 to July 2008 (2 Months)

Duties and Responsibilities:

  • Take inbound calls
  • Provide technical assistance to customers subcribed
  • Handle and resolve software, hardware and networking issues

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2008 to January 2010 (18 Months)

Duties and Responsibilities:

  • Received awards of excellence as top associate
  • Take outbound and inbound calls
  • Provide technical assistance to customers owning a desktop
  • Handle and resolve software and hardware issues
  • Assigned as POC once in a week and distribute calls to teammates
  • Track calls and analyze service tickets
  • Do roll-outs and refreshers to inbound agents about callback process and guidelines

Industry:

Apparel

Employment Period:

February 2010 to October 2010 (8 Months)

Duties and Responsibilities:

  • Begin procedures, prepare the LAN Pos (cash counter) every start of the shift
  • Make sure that garments/ items are displayed according to retail standards
  • Assist customers in choosing what items will suit them
  • Handle any store-related concerns, issues and complaints of customers
  • Relay all store/customer-related issues to the store management for immediate action
  • Request more stocks of fast-selling items
  • Make reports for items which are not really selling well and those broken-sized items
  • Assist in doing monthly inventory
  • Set up designated sections before closing time
  • Perform Day End procedures, count the total amount of money accumulated at the end of the day and tallying it with the system report
  • Complete checklist for retail standards and day end report for the cash counter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2011 to March 2012 (13 Months)

Duties and Responsibilities:

  • Handled billing issues for UK mobile phone customers
  • Explained bills in details to customers
  • Handled technical issues as well
  • Troubleshoot defective mobiles phones over the phone
  • Perform different tests to resolve technical problems of customers mobile phones

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to March 2015 (5 Months)

Duties and Responsibilities:

  • Data research and data management; lead information updates; tasks monitor and management; creating, managing, and updating system forms, processes, and flowcharts.
  • File management
  • All technical supports, research, implement and improve company technologies and make it more efficient.
  • Creating forms and implementing processes.

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2015 to July 2022 (86 Months)

Duties and Responsibilities:

  • Providing great technical support to our customers via a wide range of communication channels;
  • Triage and resolution of basic technical support queries
  • Escalation of more complex support queries
  • Logging of tickets on Freshdesk support system
  • Building successful relationships with our customers
  • Proactively looking to improve our service to customers by being sensitive to their business needs

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

April 15, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Computer Programming

Graduation Date:

May 15, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Chat Support, Zendesk, Trello, Skype, Email Handling, Email Marketing, Email Support, Ticketing System, Google Spreadsheet, Google Calendar, Google Docs, Google Drive, Google Maps, Google Sheets, Office 365, Microsoft Dynamics, Microsoft Excel 2007, Microsoft Office, Microsoft PowerPoint, Magento, Technical Support,

INTERMEDIATE ★★

    IT Technical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15273933227
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Rick

Candidate ID: 465284


ADVANCED

    Chat Support, Zendesk, Trello, Skype...

INTERMEDIATE

    IT Technical Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • RJ has 16 years of experience in Customer Service, Technical Support, Sales, Back office, and College instructor
  • He handled accounts like telecommunication, real estate, online shopping, desktop support, SAAS and software web application
  • He is proficient in using Zendesk, Trello, Skype, outlook, Freshdesk, Google Suite, Microsoft office Dynamics and office
  • He has basic knowledge in web development and SEO
  • He can start immediately
Predictive Index Behavioral Profile - 

Strongest Behaviors
  • Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rick Jordan will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Rick Jordan is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Rick Jordan will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.


Employment History

Industry:

Education

Employment Period:

June 2006 to March 2008 (21 Months)

Duties and Responsibilities:

  • Handle computer subjects (software, programming, computer system)
  • Prepare syllabus for every course once in a semester

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2008 to July 2008 (2 Months)

Duties and Responsibilities:

  • Take inbound calls
  • Provide technical assistance to customers subcribed
  • Handle and resolve software, hardware and networking issues

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2008 to January 2010 (18 Months)

Duties and Responsibilities:

  • Received awards of excellence as top associate
  • Take outbound and inbound calls
  • Provide technical assistance to customers owning a desktop
  • Handle and resolve software and hardware issues
  • Assigned as POC once in a week and distribute calls to teammates
  • Track calls and analyze service tickets
  • Do roll-outs and refreshers to inbound agents about callback process and guidelines

Industry:

Apparel

Employment Period:

February 2010 to October 2010 (8 Months)

Duties and Responsibilities:

  • Begin procedures, prepare the LAN Pos (cash counter) every start of the shift
  • Make sure that garments/ items are displayed according to retail standards
  • Assist customers in choosing what items will suit them
  • Handle any store-related concerns, issues and complaints of customers
  • Relay all store/customer-related issues to the store management for immediate action
  • Request more stocks of fast-selling items
  • Make reports for items which are not really selling well and those broken-sized items
  • Assist in doing monthly inventory
  • Set up designated sections before closing time
  • Perform Day End procedures, count the total amount of money accumulated at the end of the day and tallying it with the system report
  • Complete checklist for retail standards and day end report for the cash counter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2011 to March 2012 (13 Months)

Duties and Responsibilities:

  • Handled billing issues for UK mobile phone customers
  • Explained bills in details to customers
  • Handled technical issues as well
  • Troubleshoot defective mobiles phones over the phone
  • Perform different tests to resolve technical problems of customers mobile phones

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to March 2015 (5 Months)

Duties and Responsibilities:

  • Data research and data management; lead information updates; tasks monitor and management; creating, managing, and updating system forms, processes, and flowcharts.
  • File management
  • All technical supports, research, implement and improve company technologies and make it more efficient.
  • Creating forms and implementing processes.

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2015 to July 2022 (86 Months)

Duties and Responsibilities:

  • Providing great technical support to our customers via a wide range of communication channels;
  • Triage and resolution of basic technical support queries
  • Escalation of more complex support queries
  • Logging of tickets on Freshdesk support system
  • Building successful relationships with our customers
  • Proactively looking to improve our service to customers by being sensitive to their business needs

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

April 15, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Computer Programming

Graduation Date:

May 15, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Chat Support, Zendesk, Trello, Skype, Email Handling, Email Marketing, Email Support, Ticketing System, Google Spreadsheet, Google Calendar, Google Docs, Google Drive, Google Maps, Google Sheets, Office 365, Microsoft Dynamics, Microsoft Excel 2007, Microsoft Office, Microsoft PowerPoint, Magento, Technical Support,

INTERMEDIATE ★★

    IT Technical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15273933227
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.39/hr

Dalle

Candidate ID: 465271


ADVANCED

    Social Media Management, Web Design, Web Development, Copywriting...

INTERMEDIATE

    Social Media Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.39 per hour or $USD 814.08 per month

Full Time: $USD 9.39 per hour or $USD 1628.17 per month

Remote Staff Recruiter Comments

Evaluation Comment:
  • Experience: Over 2 years of experience in social media management, web design, SEO, and virtual assistance, working with international clients across industries like cosmetics, business coaching, marketing, and health.
  • Specialization: Skilled in content creation, SEO (on-page/off-page), FB Ads, website design and maintenance, social media marketing, and performance analysis.
  • Software Proficiency: Proficient in Canva, Filmora, Monday.com, Webflow, Wix, Shopify, Klaviyo, Yoast SEO, AHREFS, Google Analytics, and HTML/CSS; beginner in SEMrush and Google Looker Studio.
  • Strengths: Adaptable, quick learner, highly organized with strong time management skills, and experienced in collaborating with international clients to deliver impactful results.
  • Home Office Setup: Equipped with an MSI Modern C4 M laptop (12GB RAM) and a stable internet connection with a reliable backup.
  • Current Status: Available immediately for part-time or full-time work in any time zone; previously worked part-time for a UK-based client.
  • Education: Mechanical Engineering graduate with a strong focus on leveraging technical and creative skills in marketing and administrative roles.
Predictive Index Behavioral Profile - Maverick

Strongest Behaviors
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
  • Dalle is a Mechanical Engineering graduate. He started his career as a remote worker in April 2021 as a Social Media Manager for a business coach and a Web Designer/Developer in a marketing agency. He was also a Social Media Manager/ Web Designer for an AU-based cosmetics client. His most recent employment was with a health business as a Virtual Assistant where he managed calendars and emails and scheduled appointments, among others. 
  • He is proficient in supporting the following:
    • Content creation (paid and organic) and performance analysis
    • Website template creation and maintenance
    • SEO (on-page, meta tag, and alt descriptions)
    • Social media management
    • Social media marketing
    • FB Ads
    • Keyword research
  • He is knowledgeable in graphic design, video editing, link-building, and off-page optimization.
  • He is adept with Facebook Analytics, Google Analytics, HTML and CSS, Facebook Insights, Canva, Filmora, Asana, Google Suggest, Yoast SEO, Pingdom Analytics, Google Page Speed Insight, Google Search Console, AHREFS, Shopify, and Wix while a beginner with Google Looker Studio and SEM Rush.
  • He can start immediately and is amenable to working in any time zone, part-time or full-time.
Predictive Index Behavioral Profile - Maverick

Strongest Behaviors
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

Employment History

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

November 2021 to May 2022 (6 Months)

Duties and Responsibilities:

  • Designing, building, and maintaining web pages and optimizing images and content for better page speed and performance
  • Designing images, adding content, installing plug-in applications, and on-page SEO for keywords, meta tags, and alt descriptions to be ranked for google search console.

Social Media Manager I Upwork Client

Industry:

Consulting (Business & Management)

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
  • Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
  • Respond to comments and messages daily across the company's social media platforms.
  • Created a draft for a social media content calendar to ensure an average of 2 posts were published a day.

Social Media Manager/ Web Designer

Industry:

Grooming / Beauty / Fitness

Employment Period:

October 2022 to July 2023 (9 Months)

Duties and Responsibilities:

  • Manage social media account on Facebook business page and Instagram
  • Post on social media accounts 
  • Find ways to gain organic followings and schedule posts on meta business suite and buffer
  • Social Media Marketing
  • Website maintenance and updates every week 
  • Make promotional banners and posts for the weekly events and updates across social media platforms

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

July 2023 to December 2024 (17 Months)

Duties and Responsibilities:

  • Admin tasks, managing emails and calendars, scheduling appointments, handling Squareup platform for appointments, ad-hoc tasks

Social Media Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
  • Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
  • Respond to comments and messages daily across the company's social media platforms..
  • Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

Social Media Manager I Upwork Client

Industry:

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

-Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube. -Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo. -Respond to comments and messages daily across the company's social media platforms.- DALLE B. -Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

Education History

Field of Study:

Engineering (Mechatronic/Electromechanical)

Major:

Electromechanical Engineering

Graduation Date:

August 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

August 1, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Social Media Management, Web Design, Web Development, Copywriting, Video Editing, Graphic Design,

INTERMEDIATE ★★

    Social Media Management

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13893788804
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.39/hr

Dalle

Candidate ID: 465271


ADVANCED

    Social Media Management, Web Design, Web Development, Copywriting...

INTERMEDIATE

    Social Media Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.39 per hour or $USD 814.08 per month

Full Time: $USD 9.39 per hour or $USD 1628.17 per month

Remote Staff Recruiter Comments

Evaluation Comment:
  • Experience: Over 2 years of experience in social media management, web design, SEO, and virtual assistance, working with international clients across industries like cosmetics, business coaching, marketing, and health.
  • Specialization: Skilled in content creation, SEO (on-page/off-page), FB Ads, website design and maintenance, social media marketing, and performance analysis.
  • Software Proficiency: Proficient in Canva, Filmora, Monday.com, Webflow, Wix, Shopify, Klaviyo, Yoast SEO, AHREFS, Google Analytics, and HTML/CSS; beginner in SEMrush and Google Looker Studio.
  • Strengths: Adaptable, quick learner, highly organized with strong time management skills, and experienced in collaborating with international clients to deliver impactful results.
  • Home Office Setup: Equipped with an MSI Modern C4 M laptop (12GB RAM) and a stable internet connection with a reliable backup.
  • Current Status: Available immediately for part-time or full-time work in any time zone; previously worked part-time for a UK-based client.
  • Education: Mechanical Engineering graduate with a strong focus on leveraging technical and creative skills in marketing and administrative roles.
Predictive Index Behavioral Profile - Maverick

Strongest Behaviors
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
  • Dalle is a Mechanical Engineering graduate. He started his career as a remote worker in April 2021 as a Social Media Manager for a business coach and a Web Designer/Developer in a marketing agency. He was also a Social Media Manager/ Web Designer for an AU-based cosmetics client. His most recent employment was with a health business as a Virtual Assistant where he managed calendars and emails and scheduled appointments, among others. 
  • He is proficient in supporting the following:
    • Content creation (paid and organic) and performance analysis
    • Website template creation and maintenance
    • SEO (on-page, meta tag, and alt descriptions)
    • Social media management
    • Social media marketing
    • FB Ads
    • Keyword research
  • He is knowledgeable in graphic design, video editing, link-building, and off-page optimization.
  • He is adept with Facebook Analytics, Google Analytics, HTML and CSS, Facebook Insights, Canva, Filmora, Asana, Google Suggest, Yoast SEO, Pingdom Analytics, Google Page Speed Insight, Google Search Console, AHREFS, Shopify, and Wix while a beginner with Google Looker Studio and SEM Rush.
  • He can start immediately and is amenable to working in any time zone, part-time or full-time.
Predictive Index Behavioral Profile - Maverick

Strongest Behaviors
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

Employment History

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

November 2021 to May 2022 (6 Months)

Duties and Responsibilities:

  • Designing, building, and maintaining web pages and optimizing images and content for better page speed and performance
  • Designing images, adding content, installing plug-in applications, and on-page SEO for keywords, meta tags, and alt descriptions to be ranked for google search console.

Social Media Manager I Upwork Client

Industry:

Consulting (Business & Management)

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
  • Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
  • Respond to comments and messages daily across the company's social media platforms.
  • Created a draft for a social media content calendar to ensure an average of 2 posts were published a day.

Social Media Manager/ Web Designer

Industry:

Grooming / Beauty / Fitness

Employment Period:

October 2022 to July 2023 (9 Months)

Duties and Responsibilities:

  • Manage social media account on Facebook business page and Instagram
  • Post on social media accounts 
  • Find ways to gain organic followings and schedule posts on meta business suite and buffer
  • Social Media Marketing
  • Website maintenance and updates every week 
  • Make promotional banners and posts for the weekly events and updates across social media platforms

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

July 2023 to December 2024 (17 Months)

Duties and Responsibilities:

  • Admin tasks, managing emails and calendars, scheduling appointments, handling Squareup platform for appointments, ad-hoc tasks

Social Media Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
  • Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
  • Respond to comments and messages daily across the company's social media platforms..
  • Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

Social Media Manager I Upwork Client

Industry:

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

-Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube. -Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo. -Respond to comments and messages daily across the company's social media platforms.- DALLE B. -Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

Education History

Field of Study:

Engineering (Mechatronic/Electromechanical)

Major:

Electromechanical Engineering

Graduation Date:

August 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

August 1, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Social Media Management, Web Design, Web Development, Copywriting, Video Editing, Graphic Design,

INTERMEDIATE ★★

    Social Media Management

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13893788804
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Christian

Candidate ID: 465189


ADVANCED

    Written Communication, Data Consolidation, Customer Handling, Customer Service...

INTERMEDIATE

    Mathematics, Research, Microsoft Office, Technical Support...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

Gail has 11 years of experience working as a Customer Service representative in different BPO companies
She has handled Telco, TV, and online shopping accounts where she supported US, UK, and Australian clients
As an experienced Customer Service Specialist, she has assisted customers with their TV, internet, and home phone service issues
She has accommodated customer account updating and billing inquiries
She also did Chat support and a bit of Sales support
One of her career accomplishments is when she was promoted twice (Level 2 and Level 3) at work
She is proficient in using Microsoft Office Suite (Word, Excel, and PowerPoint) and Bitrix
She can start immediately 
She is amenable to working the day shift schedule for any full-time or part-time roles.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/


Strongest Behaviors
 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Gail is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Gail, who takes responsibilities very seriously.

With experience and/or training, Gail will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Gail is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Support Representative (US and UK Online Shopping Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2008 to March 2010 (16 Months)

Duties and Responsibilities:

  • Provide customer support on the company website
  • Provide customer support for any incidents related to their orders

Customer Sales and Support Representative (Australian Telco Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2010 to March 2011 (8 Months)

Duties and Responsibilities:

  • Provide customer support for their billing needs

Financial Advisor

Industry:

Insurance

Employment Period:

July 2012 to February 2013 (7 Months)

Duties and Responsibilities:

  • Provide financial suggestions that will help the customer reach their financial goals
  • Provide assistance as required by the customer for their financial goals

Marketing Representative

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2013 to July 2013 (3 Months)

Duties and Responsibilities:

  • Search products that can be used for trade
  • Provide assistance required in the office 

Customer Support Representative Inbound Sales

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2013 to January 2014 (5 Months)

Duties and Responsibilities:

  • Suggest technical assistance products that will help the customer with their current issue with their computer or modem that is not covered by the service provided for by their Internet service provider

Customer Support Representative (US TV Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to January 2018 (38 Months)

Duties and Responsibilities:

  • Provide customer service to each customer
  • Upsell customer equipment
October 25, 2014 - December 16, 2017
Customer Support Representative – Sales Chat
  • Provide product details customer needs to decide to take the service
  • Maintain security of customer profile
Customer Support Representative (US Photography Account)
  • Provide assistance to customer's requiring help in ordering photos online 
Ad Hoc Trainer
  • Provide necessary training to new agents for the program from Foundations to Product
  • Maintain level of standard in the account by providing agents the standard operations procedure

 

Customer Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2018 to March 2023 (54 Months)

Duties and Responsibilities:

  • Handle repetitive callers and customers who have been transferred multiple times
  • Handle complex issues requiring complex tools
  • Handle escalated calls
  • Provide proper resolution on each and every call to avoid having the customer call back again for the same issues
  • Provide follow up for issues not resolve on the first interaction

Education History

Field of Study:

Social Science/Sociology

Major:

Social Sciences

Graduation Date:

January 1, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Written CommunicationData ConsolidationCustomer HandlingCustomer Service

INTERMEDIATE ★★

    MathematicsResearchMicrosoft OfficeTechnical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/14720987741
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 11

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.