Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Staff

To streamline the hiring process, our recruitment team actively maintain a pool of tested, pre-screened, and experienced Filipino staff. These candidates are available for interview and for fast hiring.

We give you the opportunity to understand the type of talent you can work with remotely from the Philippines and minimize hiring mistakes.

If you don’t find someone qualified on our available staff list below, request a call from our recruiters to help you source and recruit qualified Filipino virtual staff.

Review resumes, listen to candidate introductions, and request interviews with loyal and readily available Filipino remote workers below.

 

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Candidates:

1137

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.80/hr

Mary

Candidate ID: 498712


ADVANCED

    Xero Accounting, Xero...

INTERMEDIATE

    Tax compliance, Billing, Invoicing, Accounts Payable Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • Grace has a bachelors degree in Accountancy.
  • She has been working for almost 9 years in the property management/real-estate industry where she handled roles such as:
    • Senior Trust Accountant
    • Property Accountant
    • Billing and Collection Officer
  • She has an experience with the following tasks:
    • Tax Compliance
    • Billing and Collections
    • Invoicing
    • Accounts receivable and payable management
    • Prepare financial reports and statements
    • Account reconciliation
    • Client coordination
    • Budgeting
    • Journalizing
    • Payroll 
    • Trust accounting
    • Bookkeeping
    • Data entry
  • She has an experience working for local and Australian client.
  • She has a background in Australian accounting.
  • She is familiar with GST, BAS and IAS.
  • She is proficient using microsoft office, CRMs and PropertyPlus.
  • She has a basic knowledge in Quickbooks, Xero and oracle.
  • She can start after June 9, 2023, prefer morning shifts and open for any full-time or part-time role.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mary Grace has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mary Grace will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Billing and Collection Officer

Industry:

Property / Real Estate

Employment Period:

January 2014 to January 2015 (12 Months)

Duties and Responsibilities:

  • Perform billing tasks and create client invoices in Oracle such as Management fees, Staff Financial Reporting expenses and other reimbursable expenses.
  • Attend to client billing concerns and update Budgeting information of suppliers in the system. Identified, researched, and resolved billing variations to maintain system and monetary accuracy.
  • Communicated with clients with Accounts Reconciliation past accounts and followed up with appropriate parties to obtain immediate payments.
  • Monitoring Aging of Accounts Receivable and weekly report status to the Accounting Trust Accounting Manager.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Property Accountant

Graduation Date:

March 28, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero AccountingXero

INTERMEDIATE ★★

    Tax compliance, Billing, Invoicing, Accounts Payable Management, Accounts Receivable Management, Financial Accounting, Financial Analysis, Financial ManagementAccounting ReconciliationBank ReconciliationAccountingBookkeeping

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI
  • Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Mary

Candidate ID: 498712


ADVANCED

    Xero Accounting, Xero...

INTERMEDIATE

    Tax compliance, Billing, Invoicing, Accounts Payable Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

  • Grace has a bachelors degree in Accountancy.
  • She has been working for almost 9 years in the property management/real-estate industry where she handled roles such as:
    • Senior Trust Accountant
    • Property Accountant
    • Billing and Collection Officer
  • She has an experience with the following tasks:
    • Tax Compliance
    • Billing and Collections
    • Invoicing
    • Accounts receivable and payable management
    • Prepare financial reports and statements
    • Account reconciliation
    • Client coordination
    • Budgeting
    • Journalizing
    • Payroll 
    • Trust accounting
    • Bookkeeping
    • Data entry
  • She has an experience working for local and Australian client.
  • She has a background in Australian accounting.
  • She is familiar with GST, BAS and IAS.
  • She is proficient using microsoft office, CRMs and PropertyPlus.
  • She has a basic knowledge in Quickbooks, Xero and oracle.
  • She can start after June 9, 2023, prefer morning shifts and open for any full-time or part-time role.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mary Grace has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mary Grace will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Billing and Collection Officer

Industry:

Property / Real Estate

Employment Period:

January 2014 to January 2015 (12 Months)

Duties and Responsibilities:

  • Perform billing tasks and create client invoices in Oracle such as Management fees, Staff Financial Reporting expenses and other reimbursable expenses.
  • Attend to client billing concerns and update Budgeting information of suppliers in the system. Identified, researched, and resolved billing variations to maintain system and monetary accuracy.
  • Communicated with clients with Accounts Reconciliation past accounts and followed up with appropriate parties to obtain immediate payments.
  • Monitoring Aging of Accounts Receivable and weekly report status to the Accounting Trust Accounting Manager.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Property Accountant

Graduation Date:

March 28, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero AccountingXero

INTERMEDIATE ★★

    Tax compliance, Billing, Invoicing, Accounts Payable Management, Accounts Receivable Management, Financial Accounting, Financial Analysis, Financial ManagementAccounting ReconciliationBank ReconciliationAccountingBookkeeping

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI
  • Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.29/hr

Anna

Candidate ID: 497519


ADVANCED

    Invoicing, Bookkeeping, Financial Accounting, Accounts Payable Management...

INTERMEDIATE

    Virtual Assistant Skills, Billing, Taxation, Bank Reconciliation...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.29 per hour or $USD 805.34 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Anna is a graduate of Computer Science. She has 12 years of experience working within various industries such as retail, information technology, and home improvement. She handled roles like Assistant Store Manager, Virtual Assistant, Bookkeeper, Accounts Payables Assistant, and Sales Administrative. She catered to clients in the US and Australia. She also helps in their family bookkeeping business.
  • She supported the following tasks in line with accounting:
    • Invoicing
    • Accounts payables and accounts receivable
    • Financial statement preparation
    • Bank reconciliation
    • Payroll
    • Billing
  • She was a previous Remote Contractor and worked with one of our clients for 4 years where she was exposed to Australian Payroll. She also prepared BAS and shadowed with its lodgment to the ATO portal.
  • She is proficient with NetSuite, QuickBooks, Xero, MYOB, Microsoft Office Apps (Excel, Word, Teams, Outlook), Google Spreadsheets, Slack, and Asana, while a beginner with Notion, Shopify, and HubSpot.
  • Anna is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. 
Behavioral Summary

Anna Marie Vanessa is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Employment History

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

September 2008 to February 2024 (185 Months)

Duties and Responsibilities:

This is their family business she helps every once a month only,
  • Keep financial records and establish maintain and balance various accounts using manual and computerized bookkeeping systems
  • Post journal entries and reconcile accounts and prepare financial statements
  • Calculate and prepare cheques for payrolls and tax and other bills
  • Complete and submit tax remittance forms worker’s compensation forms pension contribution forms and other government documents
  • Issuing financial statements when needed or required
  • Prepare tax returns and perform other personal bookkeeping services
  • Monitoring of assets and management of invoices

Virtual Commercial Analyst/Bookkeeper

Industry:

Others

Employment Period:

June 2019 to December 2024 (66 Months)

Duties and Responsibilities:

  • Apply expertise in Microsoft Office applications to produce Daily Sales Report and Daily Quote Report
  • Maintain spreadsheets and databases through data entry, data processing and using software applications to create documents.
  • Perform billing, bookkeeping, accounting by utilizing skill with various billing platforms and accounting software
  • Supervise the tradesmen for their schedule maintenance jobs
  • Manage email account on daily basis, ensuring excellent customer care for clients
  • Manage appointments calendar and booked meetings and property visits between tradesmen and tenants
  • Manage to enter scope of work for quotations through company software
  • Tools Used: Servicem8, Xero, Microsoft Excel

Virtual Sales Administrative Assistant

Industry:

Others

Employment Period:

October 2020 to July 2025 (57 Months)

Duties and Responsibilities:

  • Responsible for everyday Accounts Payable and Receivable
  • Manage weekly metrics from team members and input into a central spreadsheet
  • Organizing support within the HR team and executive team
  • Overall, back-end support
  • Filtering email and responding to customer’s inquiries
  • Generating Sales Reports from internal application system
  • Interpreting data and creating data summary presentations

Accounts Payable Assistant

Industry:

Others

Employment Period:

December 2019 to August 2020 (7 Months)

Duties and Responsibilities:

  • Daily processing of supplier invoices
  • Review code and process supplier invoices
  • Matching weekly invoice and order records across multiple databases
  • Reconcile discrepancies
  • Requesting missing invoice information from suppliers
  • Data Entry associated with Accounts Payable
  • Address and respond to supplier inquiries via email
  • Tools Used: MYOB, Microsoft Excel, Google Sheets

Conversion Consultant/Virtual Assistant

Industry:

Computer / Information Technology (Software)

Employment Period:

September 2016 to March 2019 (29 Months)

Duties and Responsibilities:

  • Do reports such as bookkeeping and financial report creation and update.
  • Ensure data sets received from the client are complete and ready for conversion
  • Run conversion tools for the applicable legacy system to convert client data to company software
  • Timely and accurate conversion of data
  • Do reports on Converted Data
  • Testing of inhouse conversion software
  • Tools Used: MYOB, MS Excel, Reports,  Xero, Asana, Slack, QuickBooks

Assistant Store Manager

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

December 2011 to August 2013 (20 Months)

Duties and Responsibilities:

  • Responsible for always maintaining a high and active profile in the Restaurant, and for promptly dealing with any situation that may arise. Also, in charge of getting the entire staff together & making sure they all push in the same direction
  • Keeping food, beverage, and labor costs under control
  • Making sure the restaurant looks good and is ready for the day’s trading.
  • Supervising a team of twenty people.
  • Receiving and checking the quality of goods from suppliers.
  • Performing clerical and administrative duties to support senior managers.
  • Increasing sales and customer service levels
  • Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.
  • Designed and coordinated training programs for employees to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity of the firm.
  • Maintained cordial relations with other staff and assisted them in resolving their issues.

Bookkeeper

Industry:

Transportation / Logistics

Employment Period:

July 2023 to December 2023 (5 Months)

Duties and Responsibilities:

  • Payroll
  • Issuing and Consolidating Invoices
  • Generate Payroll & Invoice Reports
  • Import / Export reports between spreadsheets and XERO
  • Bank Reconciliation via XERO
  • Accounts Receivable via XERO
  • Statement Contributions/Reconciliation via XERO
  • Crew Members Profile for Super and Tax Declaration and any Adhoc tasks
  • Import Crew Members Profile - Clearing House (Australian Super)
  • Super Reconciliation - Clearing House (Australian Super)
  • Maintain Email regarding any accounts/payroll inquiries etc

Bookkeeper Admin Assistant

Industry:

Others

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Invoicing Support:
    • Draft, review, and process invoices, including handling technical items (training provided)
    • Verify timesheets for accuracy in charges and costs
    • Ensure timely follow-up on outstanding invoices by doing outbound calls to customers.
  • Bookkeeping:
    • Provide support with both Accounts Payable and Accounts Receivable tasks through Xero
    • Assist with bank reconciliation through Xero
  • Administrative Activities:
    • Draft letters and documents.
    • Schedule interviews and manage calendar reminders.
    • Assist the project managers and directors with invoicing enquiries and concerns

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

April 6, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Invoicing, Bookkeeping, Financial Accounting, Accounts Payable Management, MYOB, Xero,

INTERMEDIATE ★★

    Virtual Assistant SkillsBillingTaxationBank Reconciliation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: M2
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Anna

Candidate ID: 497519


ADVANCED

    Invoicing, Bookkeeping, Financial Accounting, Accounts Payable Management...

INTERMEDIATE

    Virtual Assistant Skills, Billing, Taxation, Bank Reconciliation...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.29 per hour or $USD 805.34 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Anna is a graduate of Computer Science. She has 12 years of experience working within various industries such as retail, information technology, and home improvement. She handled roles like Assistant Store Manager, Virtual Assistant, Bookkeeper, Accounts Payables Assistant, and Sales Administrative. She catered to clients in the US and Australia. She also helps in their family bookkeeping business.
  • She supported the following tasks in line with accounting:
    • Invoicing
    • Accounts payables and accounts receivable
    • Financial statement preparation
    • Bank reconciliation
    • Payroll
    • Billing
  • She was a previous Remote Contractor and worked with one of our clients for 4 years where she was exposed to Australian Payroll. She also prepared BAS and shadowed with its lodgment to the ATO portal.
  • She is proficient with NetSuite, QuickBooks, Xero, MYOB, Microsoft Office Apps (Excel, Word, Teams, Outlook), Google Spreadsheets, Slack, and Asana, while a beginner with Notion, Shopify, and HubSpot.
  • Anna is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. 
Behavioral Summary

Anna Marie Vanessa is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Employment History

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

September 2008 to February 2024 (185 Months)

Duties and Responsibilities:

This is their family business she helps every once a month only,
  • Keep financial records and establish maintain and balance various accounts using manual and computerized bookkeeping systems
  • Post journal entries and reconcile accounts and prepare financial statements
  • Calculate and prepare cheques for payrolls and tax and other bills
  • Complete and submit tax remittance forms worker’s compensation forms pension contribution forms and other government documents
  • Issuing financial statements when needed or required
  • Prepare tax returns and perform other personal bookkeeping services
  • Monitoring of assets and management of invoices

Virtual Commercial Analyst/Bookkeeper

Industry:

Others

Employment Period:

June 2019 to December 2024 (66 Months)

Duties and Responsibilities:

  • Apply expertise in Microsoft Office applications to produce Daily Sales Report and Daily Quote Report
  • Maintain spreadsheets and databases through data entry, data processing and using software applications to create documents.
  • Perform billing, bookkeeping, accounting by utilizing skill with various billing platforms and accounting software
  • Supervise the tradesmen for their schedule maintenance jobs
  • Manage email account on daily basis, ensuring excellent customer care for clients
  • Manage appointments calendar and booked meetings and property visits between tradesmen and tenants
  • Manage to enter scope of work for quotations through company software
  • Tools Used: Servicem8, Xero, Microsoft Excel

Virtual Sales Administrative Assistant

Industry:

Others

Employment Period:

October 2020 to July 2025 (57 Months)

Duties and Responsibilities:

  • Responsible for everyday Accounts Payable and Receivable
  • Manage weekly metrics from team members and input into a central spreadsheet
  • Organizing support within the HR team and executive team
  • Overall, back-end support
  • Filtering email and responding to customer’s inquiries
  • Generating Sales Reports from internal application system
  • Interpreting data and creating data summary presentations

Accounts Payable Assistant

Industry:

Others

Employment Period:

December 2019 to August 2020 (7 Months)

Duties and Responsibilities:

  • Daily processing of supplier invoices
  • Review code and process supplier invoices
  • Matching weekly invoice and order records across multiple databases
  • Reconcile discrepancies
  • Requesting missing invoice information from suppliers
  • Data Entry associated with Accounts Payable
  • Address and respond to supplier inquiries via email
  • Tools Used: MYOB, Microsoft Excel, Google Sheets

Conversion Consultant/Virtual Assistant

Industry:

Computer / Information Technology (Software)

Employment Period:

September 2016 to March 2019 (29 Months)

Duties and Responsibilities:

  • Do reports such as bookkeeping and financial report creation and update.
  • Ensure data sets received from the client are complete and ready for conversion
  • Run conversion tools for the applicable legacy system to convert client data to company software
  • Timely and accurate conversion of data
  • Do reports on Converted Data
  • Testing of inhouse conversion software
  • Tools Used: MYOB, MS Excel, Reports,  Xero, Asana, Slack, QuickBooks

Assistant Store Manager

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

December 2011 to August 2013 (20 Months)

Duties and Responsibilities:

  • Responsible for always maintaining a high and active profile in the Restaurant, and for promptly dealing with any situation that may arise. Also, in charge of getting the entire staff together & making sure they all push in the same direction
  • Keeping food, beverage, and labor costs under control
  • Making sure the restaurant looks good and is ready for the day’s trading.
  • Supervising a team of twenty people.
  • Receiving and checking the quality of goods from suppliers.
  • Performing clerical and administrative duties to support senior managers.
  • Increasing sales and customer service levels
  • Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.
  • Designed and coordinated training programs for employees to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity of the firm.
  • Maintained cordial relations with other staff and assisted them in resolving their issues.

Bookkeeper

Industry:

Transportation / Logistics

Employment Period:

July 2023 to December 2023 (5 Months)

Duties and Responsibilities:

  • Payroll
  • Issuing and Consolidating Invoices
  • Generate Payroll & Invoice Reports
  • Import / Export reports between spreadsheets and XERO
  • Bank Reconciliation via XERO
  • Accounts Receivable via XERO
  • Statement Contributions/Reconciliation via XERO
  • Crew Members Profile for Super and Tax Declaration and any Adhoc tasks
  • Import Crew Members Profile - Clearing House (Australian Super)
  • Super Reconciliation - Clearing House (Australian Super)
  • Maintain Email regarding any accounts/payroll inquiries etc

Bookkeeper Admin Assistant

Industry:

Others

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Invoicing Support:
    • Draft, review, and process invoices, including handling technical items (training provided)
    • Verify timesheets for accuracy in charges and costs
    • Ensure timely follow-up on outstanding invoices by doing outbound calls to customers.
  • Bookkeeping:
    • Provide support with both Accounts Payable and Accounts Receivable tasks through Xero
    • Assist with bank reconciliation through Xero
  • Administrative Activities:
    • Draft letters and documents.
    • Schedule interviews and manage calendar reminders.
    • Assist the project managers and directors with invoicing enquiries and concerns

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

April 6, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Invoicing, Bookkeeping, Financial Accounting, Accounts Payable Management, MYOB, Xero,

INTERMEDIATE ★★

    Virtual Assistant SkillsBillingTaxationBank Reconciliation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: M2
  • Operating System: Windows 11

All-inclusive Rate: USD $6.27/hr

Marietha

Candidate ID: 497369


ADVANCED

    Accounts Receivable Management, Payment Processing, SAP Accounting, Cisco...

INTERMEDIATE

    Invoicing, Bank Reconciliation, Billing, Xero...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.27 per hour or $USD 543.11 per month

Full Time: $USD 6.27 per hour or $USD 1086.21 per month

Remote Staff Recruiter Comments

Marietha has over 5 years of experience in accounting specifically in Accounts Receivables, Invoicing, and Billing process

Some of the tasks she has performed include:
  • Processing of revenue reconciliation 
  • Recording and review of payments
  • Accounts Receivables
  • Preparing weekly billing statements
  • Follow-up clients with outstanding invoices via phone, email, or onsite visit
  • Processing of invoices
  • Encoded bookings from Simplr to SAP
  • Entering new accounts into SAP

She has hands-on experience with these accounting tools

  • Xero (11 months)
  • SAP (4 years)
  • Cisco (5 years)

She is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors:

  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary:

Marietha is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.

With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Marietha plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Ticketing/Booking Agent

Industry:

Travel / Tourism

Employment Period:

June 2016 to November 2016 (5 Months)

Duties and Responsibilities:

  • Sells tickets for transportation agencies, such asairlines
  • Plans route and computes ticket cost
  • Answers inquiries regarding airplane or boat schedules and accommodations

Bookkeeper

Industry:

Retail / Merchandise

Employment Period:

February 2017 to October 2018 (20 Months)

Duties and Responsibilities:

PANAY BRANCH
  • Prepares SOA and Credit Memo Request Forms
  • Liquidation of sales invoices and transmit to salesman for collection
  • Pre- and Post-Sales Support
  • Prepares Monthly State of Accounts for chainaccounts
  • Daily releasing of orders in Syspro
NEGROS BRANCH
  • Assistant in charge of Trade Assets.
  • Handles application of New Accounts.

Accounting Assistant & Trade Asset Admin

Industry:

Retail / Merchandise

Employment Period:

October 2018 to September 2021 (35 Months)

Duties and Responsibilities:

  • Receives daily bookings of salesmen and invoiceprocessing
  • Liquidation of Froneri Claims and preparation of Statement of Account to be billed
  • Encoding of good stocks and bad stocks on SYSPRO
  • Pre- and Post-Sales Support
  • Telemarketing - includes of informing customers if their incoming delivery or deployment of trade assets
  • Handles application of New Accounts, Deployments and Pullout of freezers and chillers

Accounting Assistant

Industry:

Retail / Merchandise

Employment Period:

September 2021 to June 2022 (9 Months)

Duties and Responsibilities:

  • Process the invoices of JSU Pre-Sellers and Booking Accounts
  • Uploads encoded bookings from Simplr to SAP
  • Process and approval of pullout damagedgoods
  • Pre- and Post-Sales Support
  • Handles application of New Accounts
  • Posting of Daily Transactions from SAP to Simplr via Postman API Platform

Accounts Receivable Staff

Industry:

Healthcare / Medical

Employment Period:

June 2022 to January 2024 (19 Months)

Duties and Responsibilities:

  • Process the revenue reconciliation of thecompany
  • Record and review the payments made. (Payment Reconciliation)
  • Monitors and updates the receivables of the company
  • Coordinates with outside partners in relation to the payment reconciliation
  • Prepares weekly Billing Statements.
  • Collects payment of accounts and partners
  • Filing of Claims to Philhealth through Beacon

Education History

Field of Study:

Mass Communications

Major:

Communications

Graduation Date:

March 20, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Receivable ManagementPayment ProcessingSAP AccountingCisco

INTERMEDIATE ★★

    Invoicing, Bank ReconciliationBillingXeroOffice AdministrationCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14932040417
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.27/hr

Marietha

Candidate ID: 497369


ADVANCED

    Accounts Receivable Management, Payment Processing, SAP Accounting, Cisco...

INTERMEDIATE

    Invoicing, Bank Reconciliation, Billing, Xero...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.27 per hour or $USD 543.11 per month

Full Time: $USD 6.27 per hour or $USD 1086.21 per month

Remote Staff Recruiter Comments

Marietha has over 5 years of experience in accounting specifically in Accounts Receivables, Invoicing, and Billing process

Some of the tasks she has performed include:
  • Processing of revenue reconciliation 
  • Recording and review of payments
  • Accounts Receivables
  • Preparing weekly billing statements
  • Follow-up clients with outstanding invoices via phone, email, or onsite visit
  • Processing of invoices
  • Encoded bookings from Simplr to SAP
  • Entering new accounts into SAP

She has hands-on experience with these accounting tools

  • Xero (11 months)
  • SAP (4 years)
  • Cisco (5 years)

She is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors:

  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary:

Marietha is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.

With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Marietha plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Ticketing/Booking Agent

Industry:

Travel / Tourism

Employment Period:

June 2016 to November 2016 (5 Months)

Duties and Responsibilities:

  • Sells tickets for transportation agencies, such asairlines
  • Plans route and computes ticket cost
  • Answers inquiries regarding airplane or boat schedules and accommodations

Bookkeeper

Industry:

Retail / Merchandise

Employment Period:

February 2017 to October 2018 (20 Months)

Duties and Responsibilities:

PANAY BRANCH
  • Prepares SOA and Credit Memo Request Forms
  • Liquidation of sales invoices and transmit to salesman for collection
  • Pre- and Post-Sales Support
  • Prepares Monthly State of Accounts for chainaccounts
  • Daily releasing of orders in Syspro
NEGROS BRANCH
  • Assistant in charge of Trade Assets.
  • Handles application of New Accounts.

Accounting Assistant & Trade Asset Admin

Industry:

Retail / Merchandise

Employment Period:

October 2018 to September 2021 (35 Months)

Duties and Responsibilities:

  • Receives daily bookings of salesmen and invoiceprocessing
  • Liquidation of Froneri Claims and preparation of Statement of Account to be billed
  • Encoding of good stocks and bad stocks on SYSPRO
  • Pre- and Post-Sales Support
  • Telemarketing - includes of informing customers if their incoming delivery or deployment of trade assets
  • Handles application of New Accounts, Deployments and Pullout of freezers and chillers

Accounting Assistant

Industry:

Retail / Merchandise

Employment Period:

September 2021 to June 2022 (9 Months)

Duties and Responsibilities:

  • Process the invoices of JSU Pre-Sellers and Booking Accounts
  • Uploads encoded bookings from Simplr to SAP
  • Process and approval of pullout damagedgoods
  • Pre- and Post-Sales Support
  • Handles application of New Accounts
  • Posting of Daily Transactions from SAP to Simplr via Postman API Platform

Accounts Receivable Staff

Industry:

Healthcare / Medical

Employment Period:

June 2022 to January 2024 (19 Months)

Duties and Responsibilities:

  • Process the revenue reconciliation of thecompany
  • Record and review the payments made. (Payment Reconciliation)
  • Monitors and updates the receivables of the company
  • Coordinates with outside partners in relation to the payment reconciliation
  • Prepares weekly Billing Statements.
  • Collects payment of accounts and partners
  • Filing of Claims to Philhealth through Beacon

Education History

Field of Study:

Mass Communications

Major:

Communications

Graduation Date:

March 20, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Receivable ManagementPayment ProcessingSAP AccountingCisco

INTERMEDIATE ★★

    Invoicing, Bank ReconciliationBillingXeroOffice AdministrationCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14932040417
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: i5
  • Operating System: Windows 10

All-inclusive Rate: USD $14.34/hr

JEAN

Candidate ID: 497246


ADVANCED

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing...

INTERMEDIATE

    .NET 2.0...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 14.34 per hour or $USD 1242.41 per month

Full Time: $USD 14.34 per hour or $USD 2484.81 per month

Remote Staff Recruiter Comments

  • Jean has more than 20 years of relevant work experience as an Accountant in the bank, construction, consultancy, and distribution industries where she catered to clients who are based locally and internationally (US and Japan). She has a degree in Accountancy and a Master’s Degree in Business Administration. Jean has worked in Dubai for 6 years catering for two companies as an Accountant.

  • She is adept at performing the following tasks:

    • Accounts Payable/Accounts Receivable
    • Accounts & Bank Reconciliations
    • Resolving Discrepancies and Fraud Findings
    • Bookkeeping
    • Petty Cash handling
    • Payroll Processing
    • Inventory Control
    • Tax/Vat Reports Submission 
    • Budget Forecast
    • Assisting in Audits
    • Preparation of Financial & Management Reports 
  • Jean just finished her training for Australian Taxation and keeps herself up to date with accounting trends via webinars and watching videos online.

  • She is proficient in accounting systems such as QuickBooks, ERP systems, Sage50,  and tools like Microsoft Excel, Microsoft Word

  • She needs 1-week notice before starting and is amenable to working the morning and night shifts for any full-time and part-time position.

 

Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors

  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”

  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.

 

Behavioral Summary

Jean is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. The approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, Jean will develop a high level of expertise in  her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

FINANCIAL MANAGEMENT SPECIALIST

Industry:

Government / Defence

Employment Period:

February 1995 to April 2001 (74 Months)

Duties and Responsibilities:

  •  Check, review & analyze entries submitted to our end.
  • Maintained Subsidiary Ledger of various Financial Accounts reconciled with GL.
  • Assists various divisions on accounting-related matters and in the resolution of audit-related findings, observation and problems relative to the proper booking of accounts.
  • Prepare financial & mgmt. reports and provide data to various internal & external auditors.

ACCOUNTANT CUM MASTER PAYROLL

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2013 to August 2015 (27 Months)

Duties and Responsibilities:

  • Handled & Process Billings & Collection for International Clients with Contract Agreement, record payments and post entries.
  • Process Payroll and Gov’t. Taxes Reports & Remittances, Banks Coordination, and the supervision of Accounting & Admin. Group.
  • Negotiates Clients & Suppliers in Contracts Issue related to Payments & Finance Matters.
  • Reconcile Statement of Accounts, Bank Statements and Handles Petty Cash.
  • Provide Mgmt & Financial Reports, and maintained organized & updated accounting records.
  • Performed Internal Audit for Sales, Inventories & Work In Progress, assigned from time to time.
  • Performed Interviews, Exams & Trainings of Accounting Applicants.

ACCOUNTS CUM ADMINISTRATIVE OFFICER (Temporary/Part Time)

Industry:

Consulting (Business & Management)

Employment Period:

April 2016 to June 2017 (14 Months)

Duties and Responsibilities:

  • A multi-task functions, handle day-to-day operations of the office and execute General Accounting Functions.
  • Process Payables & Receivables, Collections Reconciliation of Accounts, Preparation of Reports, Handling of Petty Cash and bookkeeping of accounting records.
  • Arranged schedule of meetings, appointments, travel & guest arrangements and assist client’s business set-up requirements, legalization of documents and Bank Transactions.
  • Handles emails, arrange and organize records, conduct research work, reports and presentations.

ACCOUNTANT

Industry:

Grooming / Beauty / Fitness

Employment Period:

September 2017 to July 2020 (34 Months)

Duties and Responsibilities:

  • Process Invoice, Quotations, Costing & Pricing, and Inventory Control.
  • Prepares monthly Sales Report & Commissions, Accruals and Fixed Assets Depreciations.
  • Prepares monthly Bank and Accounts Reconciliation, VAT submission and Financial Statements.
  • Handles Employees Documentation for Visa & Insurance processing and others

ACCOUNTANT (Remote)

Industry:

Grooming / Beauty / Fitness

Employment Period:

September 2020 to March 2023 (30 Months)

Duties and Responsibilities:

  • Review completeness and accuracy of recorded transactions of two (2) companies in cloud system and check the supporting documents.
  • Oversee day to day activities of Local Accountants and coordinate any related concerns as to accuracy and completeness of recording transactions and inform/provide they should be corrections and adjustments.
  • Reconcile and resolve discrepancies of accounts for cash, credit cards, online payments, other bank transactions, Gift Cards, and others unearned revenues transactions.
  • Submit monthly Financial and Management Reports to Managing Partners and Owner.
  • Prepare and submit online VAT Filing to Federal Tax Authority.
  • Bookkeeping from time to time as per needed.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTING

Graduation Date:

October 1, 1991

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

BUSINESS ADMINISTRATION

Graduation Date:

January 1, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing, Payroll Management, Payroll Processing, Bank Reconciliation, Forecasting, Cash flow forecasting, Collections, Cash Collection, Credit Analysis, Creditor Account Reconciliation, Tax compliance, Financial Accounting, Financial Management, Financial Reports, Insurance Consulting,

INTERMEDIATE ★★

    .NET 2.0

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 45.05, Upload: 52.07
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $14.34/hr

JEAN

Candidate ID: 497246


ADVANCED

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing...

INTERMEDIATE

    .NET 2.0...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 14.34 per hour or $USD 1242.41 per month

Full Time: $USD 14.34 per hour or $USD 2484.81 per month

Remote Staff Recruiter Comments

  • Jean has more than 20 years of relevant work experience as an Accountant in the bank, construction, consultancy, and distribution industries where she catered to clients who are based locally and internationally (US and Japan). She has a degree in Accountancy and a Master’s Degree in Business Administration. Jean has worked in Dubai for 6 years catering for two companies as an Accountant.

  • She is adept at performing the following tasks:

    • Accounts Payable/Accounts Receivable
    • Accounts & Bank Reconciliations
    • Resolving Discrepancies and Fraud Findings
    • Bookkeeping
    • Petty Cash handling
    • Payroll Processing
    • Inventory Control
    • Tax/Vat Reports Submission 
    • Budget Forecast
    • Assisting in Audits
    • Preparation of Financial & Management Reports 
  • Jean just finished her training for Australian Taxation and keeps herself up to date with accounting trends via webinars and watching videos online.

  • She is proficient in accounting systems such as QuickBooks, ERP systems, Sage50,  and tools like Microsoft Excel, Microsoft Word

  • She needs 1-week notice before starting and is amenable to working the morning and night shifts for any full-time and part-time position.

 

Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors

  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”

  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.

 

Behavioral Summary

Jean is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. The approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, Jean will develop a high level of expertise in  her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

FINANCIAL MANAGEMENT SPECIALIST

Industry:

Government / Defence

Employment Period:

February 1995 to April 2001 (74 Months)

Duties and Responsibilities:

  •  Check, review & analyze entries submitted to our end.
  • Maintained Subsidiary Ledger of various Financial Accounts reconciled with GL.
  • Assists various divisions on accounting-related matters and in the resolution of audit-related findings, observation and problems relative to the proper booking of accounts.
  • Prepare financial & mgmt. reports and provide data to various internal & external auditors.

ACCOUNTANT CUM MASTER PAYROLL

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2013 to August 2015 (27 Months)

Duties and Responsibilities:

  • Handled & Process Billings & Collection for International Clients with Contract Agreement, record payments and post entries.
  • Process Payroll and Gov’t. Taxes Reports & Remittances, Banks Coordination, and the supervision of Accounting & Admin. Group.
  • Negotiates Clients & Suppliers in Contracts Issue related to Payments & Finance Matters.
  • Reconcile Statement of Accounts, Bank Statements and Handles Petty Cash.
  • Provide Mgmt & Financial Reports, and maintained organized & updated accounting records.
  • Performed Internal Audit for Sales, Inventories & Work In Progress, assigned from time to time.
  • Performed Interviews, Exams & Trainings of Accounting Applicants.

ACCOUNTS CUM ADMINISTRATIVE OFFICER (Temporary/Part Time)

Industry:

Consulting (Business & Management)

Employment Period:

April 2016 to June 2017 (14 Months)

Duties and Responsibilities:

  • A multi-task functions, handle day-to-day operations of the office and execute General Accounting Functions.
  • Process Payables & Receivables, Collections Reconciliation of Accounts, Preparation of Reports, Handling of Petty Cash and bookkeeping of accounting records.
  • Arranged schedule of meetings, appointments, travel & guest arrangements and assist client’s business set-up requirements, legalization of documents and Bank Transactions.
  • Handles emails, arrange and organize records, conduct research work, reports and presentations.

ACCOUNTANT

Industry:

Grooming / Beauty / Fitness

Employment Period:

September 2017 to July 2020 (34 Months)

Duties and Responsibilities:

  • Process Invoice, Quotations, Costing & Pricing, and Inventory Control.
  • Prepares monthly Sales Report & Commissions, Accruals and Fixed Assets Depreciations.
  • Prepares monthly Bank and Accounts Reconciliation, VAT submission and Financial Statements.
  • Handles Employees Documentation for Visa & Insurance processing and others

ACCOUNTANT (Remote)

Industry:

Grooming / Beauty / Fitness

Employment Period:

September 2020 to March 2023 (30 Months)

Duties and Responsibilities:

  • Review completeness and accuracy of recorded transactions of two (2) companies in cloud system and check the supporting documents.
  • Oversee day to day activities of Local Accountants and coordinate any related concerns as to accuracy and completeness of recording transactions and inform/provide they should be corrections and adjustments.
  • Reconcile and resolve discrepancies of accounts for cash, credit cards, online payments, other bank transactions, Gift Cards, and others unearned revenues transactions.
  • Submit monthly Financial and Management Reports to Managing Partners and Owner.
  • Prepare and submit online VAT Filing to Federal Tax Authority.
  • Bookkeeping from time to time as per needed.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTING

Graduation Date:

October 1, 1991

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

BUSINESS ADMINISTRATION

Graduation Date:

January 1, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing, Payroll Management, Payroll Processing, Bank Reconciliation, Forecasting, Cash flow forecasting, Collections, Cash Collection, Credit Analysis, Creditor Account Reconciliation, Tax compliance, Financial Accounting, Financial Management, Financial Reports, Insurance Consulting,

INTERMEDIATE ★★

    .NET 2.0

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 45.05, Upload: 52.07
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

JANNEL

Candidate ID: 496734


ADVANCED

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting...

INTERMEDIATE

    Email Handling, Calendar Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Jannel is an accomplished Certified Public Accountant with 15 years of experience in the banking industry, primarily serving local clients. She currently excels as a Senior Accountant for a U.S.-based client, handling a comprehensive array of tasks including bank and account reconciliation, journal entries, financial report preparation, payroll processing, utility auditing, and budget forecasting. Her practical expertise, combined with her QuickBooks ProAdvisor Certification, make her proficient in managing diverse accounting needs efficiently.

While she has undergone specialized training in Australian accounting practices and Xero software, she has yet to gain hands-on experience with Australian clients or Xero in a professional capacity. However, her training demonstrates her readiness and adaptability, positioning her well for roles that may require these skills in the future.

Jannel is also highly skilled in software such as QuickBooks, Propertyware, HubSpot, Microsoft Excel, Teams, and Outlook, enabling her to manage complex financial processes seamlessly. Her dedication to continuous improvement is evident through her recent certifications, including a 2024 QuickBooks Online Recertification, and advanced training in public finance budgeting and controls.

Available to start immediately, Jannel is open to day-shift positions and would be a valuable asset for both full-time and part-time roles requiring a meticulous, adaptable, and skilled accounting professional.

 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

 

Behavioral Summary

Jannel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jannel, who takes responsibilities very seriously.


Employment History

Senior Audit Associate

Industry:

Banking / Financial Services

Employment Period:

July 2007 to December 2009 (29 Months)

Duties and Responsibilities:

  • Conduct complex professional internal audits, including performance, financial, and compliance audit projects
  • Lead audit teams in examining high-risk units or units with complex business processes
  • Provide consulting services to management and staff, offering expertise to enhance organizational processes
  • Contribute to the development of the annual audit plan with strategic insights
  • Train and coach internal audit staff to build skills and ensure quality performance
  • Uphold organizational and professional ethical standards at all times
  • Operate independently under general supervision, exercising significant initiative and independent judgment

Branch Accountant

Industry:

Banking / Financial Services

Employment Period:

February 2010 to May 2014 (51 Months)

Duties and Responsibilities:

  • Review and approve transactions and reports, and verify over-the-counter transactions in compliance with established policies and procedures
  • Serve as custodian of all accountable forms and securities held as collateral
  • Ensure thorough KYC compliance for all accounts opened, following Bank, BSP, and AMLA policies and guidelines
  • Maintain responsibility and accountability for the secure safekeeping and control of all branch funds and accountable forms, including items such as CIV-in-Vault, cash in ATM, picos box, ATM cards, checkbooks, passbooks, unissued CTDs, and official receipts
  • Directly supervise Tellers, Customer Service Assistants, Roving Tellers, Loan Processors, and Agency-Based Personnel

Branch Manager

Industry:

Banking / Financial Services

Employment Period:

May 2014 to April 2022 (94 Months)

Duties and Responsibilities:

  • Implement strategies to achieve branch goals aligned with the Bank's overall strategic plan
  • Assist in developing the branch's annual budget and ensure adherence to budget guidelines
  • Supervise daily branch operations, coordinating with the Service Head to meet customers' financial service needs
  • Integrate risk mitigation and compliance measures, especially concerning AMLA requirements
  • Safeguard the branch’s primary resources by jointly assuming responsibility with the Service Head for the proper management and security of cash in vaults and ATMs, adhering to internal controls to prevent fraud, detect theft, and prevent unauthorized use of funds and resources
  • Foster a strong team culture by building, developing, and inspiring an effective team; drive performance through motivation and recognize team members for advancement opportunities to enhance productivity and achieve branch goal

Finance & Accounting Manager

Industry:

Others

Employment Period:

May 2022 to October 2022 (4 Months)

Duties and Responsibilities:

  • Provide strategic recommendations to enhance financial performance and identify business opportunities
  • Prepare, analyze, and report financial performance against key business metrics
  • Lead and ensure compliance with applicable regulatory laws and standards
  • Oversee and manage all finance functions within the organization
  • Supervise and guide the Finance and Accounting Department team members

Senior Accountant

Industry:

Property / Real Estate

Employment Period:

October 2022 to October 2024 (23 Months)

Duties and Responsibilities:

  • Reconcile bank accounts to ensure accurate financial records
  • Perform and record both internal and external bank transfers
  • Record journal entries for financial transactions
  • Enter payments received from tenants and vendors
  • Record and audit utility billing processes for accuracy
  • Record payables to the owner or tenants as needed
  • Oversee and assist with security deposit refunds and deductions
  • Process periodic check runs efficiently
  • Address questions and resolve issues raised by customers, vendors, and Junior Accountants

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 1, 2003

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Commerce

Major:

Accountancy

Graduation Date:

October 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting, Financial Accounting, Cash management, Collections, Bank Reconciliation, Auditing, Internal Auditing, Forecasting, Financial Reports, Financial Planning, Compliance,

INTERMEDIATE ★★

    Email HandlingCalendar Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 137.88, Upload: 42.64
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

JANNEL

Candidate ID: 496734


ADVANCED

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting...

INTERMEDIATE

    Email Handling, Calendar Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Jannel is an accomplished Certified Public Accountant with 15 years of experience in the banking industry, primarily serving local clients. She currently excels as a Senior Accountant for a U.S.-based client, handling a comprehensive array of tasks including bank and account reconciliation, journal entries, financial report preparation, payroll processing, utility auditing, and budget forecasting. Her practical expertise, combined with her QuickBooks ProAdvisor Certification, make her proficient in managing diverse accounting needs efficiently.

While she has undergone specialized training in Australian accounting practices and Xero software, she has yet to gain hands-on experience with Australian clients or Xero in a professional capacity. However, her training demonstrates her readiness and adaptability, positioning her well for roles that may require these skills in the future.

Jannel is also highly skilled in software such as QuickBooks, Propertyware, HubSpot, Microsoft Excel, Teams, and Outlook, enabling her to manage complex financial processes seamlessly. Her dedication to continuous improvement is evident through her recent certifications, including a 2024 QuickBooks Online Recertification, and advanced training in public finance budgeting and controls.

Available to start immediately, Jannel is open to day-shift positions and would be a valuable asset for both full-time and part-time roles requiring a meticulous, adaptable, and skilled accounting professional.

 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

 

Behavioral Summary

Jannel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jannel, who takes responsibilities very seriously.


Employment History

Senior Audit Associate

Industry:

Banking / Financial Services

Employment Period:

July 2007 to December 2009 (29 Months)

Duties and Responsibilities:

  • Conduct complex professional internal audits, including performance, financial, and compliance audit projects
  • Lead audit teams in examining high-risk units or units with complex business processes
  • Provide consulting services to management and staff, offering expertise to enhance organizational processes
  • Contribute to the development of the annual audit plan with strategic insights
  • Train and coach internal audit staff to build skills and ensure quality performance
  • Uphold organizational and professional ethical standards at all times
  • Operate independently under general supervision, exercising significant initiative and independent judgment

Branch Accountant

Industry:

Banking / Financial Services

Employment Period:

February 2010 to May 2014 (51 Months)

Duties and Responsibilities:

  • Review and approve transactions and reports, and verify over-the-counter transactions in compliance with established policies and procedures
  • Serve as custodian of all accountable forms and securities held as collateral
  • Ensure thorough KYC compliance for all accounts opened, following Bank, BSP, and AMLA policies and guidelines
  • Maintain responsibility and accountability for the secure safekeeping and control of all branch funds and accountable forms, including items such as CIV-in-Vault, cash in ATM, picos box, ATM cards, checkbooks, passbooks, unissued CTDs, and official receipts
  • Directly supervise Tellers, Customer Service Assistants, Roving Tellers, Loan Processors, and Agency-Based Personnel

Branch Manager

Industry:

Banking / Financial Services

Employment Period:

May 2014 to April 2022 (94 Months)

Duties and Responsibilities:

  • Implement strategies to achieve branch goals aligned with the Bank's overall strategic plan
  • Assist in developing the branch's annual budget and ensure adherence to budget guidelines
  • Supervise daily branch operations, coordinating with the Service Head to meet customers' financial service needs
  • Integrate risk mitigation and compliance measures, especially concerning AMLA requirements
  • Safeguard the branch’s primary resources by jointly assuming responsibility with the Service Head for the proper management and security of cash in vaults and ATMs, adhering to internal controls to prevent fraud, detect theft, and prevent unauthorized use of funds and resources
  • Foster a strong team culture by building, developing, and inspiring an effective team; drive performance through motivation and recognize team members for advancement opportunities to enhance productivity and achieve branch goal

Finance & Accounting Manager

Industry:

Others

Employment Period:

May 2022 to October 2022 (4 Months)

Duties and Responsibilities:

  • Provide strategic recommendations to enhance financial performance and identify business opportunities
  • Prepare, analyze, and report financial performance against key business metrics
  • Lead and ensure compliance with applicable regulatory laws and standards
  • Oversee and manage all finance functions within the organization
  • Supervise and guide the Finance and Accounting Department team members

Senior Accountant

Industry:

Property / Real Estate

Employment Period:

October 2022 to October 2024 (23 Months)

Duties and Responsibilities:

  • Reconcile bank accounts to ensure accurate financial records
  • Perform and record both internal and external bank transfers
  • Record journal entries for financial transactions
  • Enter payments received from tenants and vendors
  • Record and audit utility billing processes for accuracy
  • Record payables to the owner or tenants as needed
  • Oversee and assist with security deposit refunds and deductions
  • Process periodic check runs efficiently
  • Address questions and resolve issues raised by customers, vendors, and Junior Accountants

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 1, 2003

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Commerce

Major:

Accountancy

Graduation Date:

October 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting, Financial Accounting, Cash management, Collections, Bank Reconciliation, Auditing, Internal Auditing, Forecasting, Financial Reports, Financial Planning, Compliance,

INTERMEDIATE ★★

    Email HandlingCalendar Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 137.88, Upload: 42.64
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

May

Candidate ID: 496406


ADVANCED

    Sabre GDS, Amadeus CRS...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Maylee has been working for almost 7 years in the business process outsourcing industry handling telecommunications and travel accounts where she performed the following roles:
    • Senior Associate /Travel Expert
    • Travel Consultant
    • Subject Matter Expert
    • Quality Analyst
    • Customer Service Representative
    • Sales Representative
    • Billing Representative
  • She handled travel accounts for almost 6 years where she handled the following tasks:
    • Ticketing and reservations
    • Booking
    • Handle corporate travels
    • Process re-accomodation, schedule changes, cancellations and refunds
    • General customer service
  • She consider herself as an expert using Sabre native and Red, Amadeus and farelogix.
  • She can is currently rendering, can start by May 30 onwards, amendable working any shifts and open to any full-time or part-time role.
Predictive Index profile - Specialist

Strongest Behaviors
  • Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary

Maylee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Maylee, who takes responsibilities very seriously.

With experience and/or training, Maylee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Maylee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service to Sales Representative (Telco Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to October 2016 (9 Months)

Duties and Responsibilities:

  • Resolved customer billing inquiries, processed adjustments, managed service renewals and add-ons, and performed basic troubleshooting for bundle plans, consistently identifying and capitalizing on sales opportunities

Customer Service Representative (Travel Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2017 to June 2021 (45 Months)

Duties and Responsibilities:

  • Progressed through multiple travel reservation roles, starting with general inquiries and expanding to ticketing, refunds, corporate bookings, and re-accommodation.

Subject Matter Expert (Travel Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to October 2021 (3 Months)

Duties and Responsibilities:

  • Served as a point of escalation for frontline agent inquiries, provided support to new hires during their nesting period, and ensured the accuracy of critical reservations, including pet bookings and special service requests.

Quality Assurance Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2021 to March 2022 (5 Months)

Duties and Responsibilities:

  • Evaluated customer service calls to identify areas for improvement and maintain quality standards.
  • Participated in calibration meetings with clients and internal teams to ensure consistent policy application.
  • Trained new hires on QA guidelines and provided detailed performance reports.

Travel Consultant

Industry:

Travel / Tourism

Employment Period:

March 2022 to June 2022 (2 Months)

Duties and Responsibilities:

  • Managed corporate travel bookings (flights, hotels, car rentals) via email and phone, ensuring adherence to company policy and resolving vendor issues.

Senior Associate / Travel Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2022 to July 2024 (24 Months)

Duties and Responsibilities:

  • Addressed customer inquiries related to name corrections, airline schedule changes, and travel credit/voucher redemptions.
  • Offered package options and explained ticket/vendor restrictions according to specific policies.

Group Reservations Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2024 to March 2025 (5 Months)

Duties and Responsibilities:

  • Managed group accommodation and tour reservations for Australia, including bookings, amendments, invoicing, and sales tracking.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 31, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Computer Technology

Graduation Date:

July 28, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sabre GDS, Amadeus CRS,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor:
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

May

Candidate ID: 496406


ADVANCED

    Sabre GDS, Amadeus CRS...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Maylee has been working for almost 7 years in the business process outsourcing industry handling telecommunications and travel accounts where she performed the following roles:
    • Senior Associate /Travel Expert
    • Travel Consultant
    • Subject Matter Expert
    • Quality Analyst
    • Customer Service Representative
    • Sales Representative
    • Billing Representative
  • She handled travel accounts for almost 6 years where she handled the following tasks:
    • Ticketing and reservations
    • Booking
    • Handle corporate travels
    • Process re-accomodation, schedule changes, cancellations and refunds
    • General customer service
  • She consider herself as an expert using Sabre native and Red, Amadeus and farelogix.
  • She can is currently rendering, can start by May 30 onwards, amendable working any shifts and open to any full-time or part-time role.
Predictive Index profile - Specialist

Strongest Behaviors
  • Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary

Maylee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Maylee, who takes responsibilities very seriously.

With experience and/or training, Maylee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Maylee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service to Sales Representative (Telco Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to October 2016 (9 Months)

Duties and Responsibilities:

  • Resolved customer billing inquiries, processed adjustments, managed service renewals and add-ons, and performed basic troubleshooting for bundle plans, consistently identifying and capitalizing on sales opportunities

Customer Service Representative (Travel Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2017 to June 2021 (45 Months)

Duties and Responsibilities:

  • Progressed through multiple travel reservation roles, starting with general inquiries and expanding to ticketing, refunds, corporate bookings, and re-accommodation.

Subject Matter Expert (Travel Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to October 2021 (3 Months)

Duties and Responsibilities:

  • Served as a point of escalation for frontline agent inquiries, provided support to new hires during their nesting period, and ensured the accuracy of critical reservations, including pet bookings and special service requests.

Quality Assurance Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2021 to March 2022 (5 Months)

Duties and Responsibilities:

  • Evaluated customer service calls to identify areas for improvement and maintain quality standards.
  • Participated in calibration meetings with clients and internal teams to ensure consistent policy application.
  • Trained new hires on QA guidelines and provided detailed performance reports.

Travel Consultant

Industry:

Travel / Tourism

Employment Period:

March 2022 to June 2022 (2 Months)

Duties and Responsibilities:

  • Managed corporate travel bookings (flights, hotels, car rentals) via email and phone, ensuring adherence to company policy and resolving vendor issues.

Senior Associate / Travel Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2022 to July 2024 (24 Months)

Duties and Responsibilities:

  • Addressed customer inquiries related to name corrections, airline schedule changes, and travel credit/voucher redemptions.
  • Offered package options and explained ticket/vendor restrictions according to specific policies.

Group Reservations Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2024 to March 2025 (5 Months)

Duties and Responsibilities:

  • Managed group accommodation and tour reservations for Australia, including bookings, amendments, invoicing, and sales tracking.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 31, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Computer Technology

Graduation Date:

July 28, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sabre GDS, Amadeus CRS,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor:
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Jonica

Candidate ID: 496026


ADVANCED

    Inbound Calls, Outbound Calling, Technical Support, Troubleshooting...

INTERMEDIATE

    Zendesk, Salesforce.com...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Jonica has been working for 5 years in different company from BPO industry and handled different positions such as Customer Service Representative, and Claims Assistant. She started working as a Customer Service Representative back in 2017 but pursued her homebased career in 2021 and worked as a Virtual Executive  Assistant. She catered US client and supported the following task:
    • Customer Service
    • Inbound calls and outbound calls
    • Chat support
    • Processing of claims
    • Calendar management
    • Admin task
    • Email management
  • She is proficient in Gsuite, Slack, Salesforce, Expensify, ClickUp, and Openphone.
  • Jonica is available to start immediately and is amenable to working a day shift schedule for any full-time position.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 
Behavioral Summary
Jonica is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jonica, who takes responsibilities very seriously.

 

Employment History

Executive Assistant

Industry:

Others

Employment Period:

October 2021 to October 2023 (23 Months)

Duties and Responsibilities:

  • Managing my client’s inbox or email
  • Acting as the point of contact among executives, employees, clients, and other external partners
  • Managing executives’ calendars and setting up meetings
  • Make travel and accommodation arrangements
  • Format information for internal and external communication – memos, emails, presentations, reports
  • Take minutes during meetings

Customer Service Representative/General Virtual Assistant (Remote)

Industry:

Retail / Merchandise

Employment Period:

March 2021 to October 2021 (7 Months)

Duties and Responsibilities:

  • Assisting clients on order-on-line
  • Following-up on orders and liaising with customers, retail, repair services, buyers, etc
  • Assisting customers with after-sales service issues
  • Being a primary contact for customer inquiries about our products and brand
  • Maintaining and updating regular client correspondence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2020 to March 2021 (6 Months)

Duties and Responsibilities:

  • Identifying and assessing customers’ needs to achieve satisfaction
  • Helping customers to track their shipments and providing them with the estimated date of arrival
  • Assisting customers in selecting the best shipping option available
  • Expediting item’s estimated date of arrival when necessary
  • Coordinating with the internal partners if there are any problems with the shipment and it is not on the system

Claims Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to July 2020 (12 Months)

Duties and Responsibilities:

  • Reviewing claim files to determine whether or not claims should be paid, and explaining the reasons for any denials
  • Assessing the damages to be covered by insurance policies to determine if they are reasonable in light of the circumstances of the claim
  • Preparing reports summarizing claim activity for use by management in evaluating the efficiency of the department
  • Following up with clients to make sure they receive the services the insurer has promised them through an outbound call
  • Recommending changes in company policy regarding coverage options to increase sales of specific products or services

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to May 2019 (18 Months)

Duties and Responsibilities:

  • Handling customer complaints
  • Managing incoming calls and customer service inquiries regarding internet, cable, and phone services
  • Helping customers with their billing concerns
  • Ensure all calls are logged in the system for proper monitoring and closure
  • Assisting clients with basic troubleshooting for their internet, cable, and phone

WHS and Admin Assistant

Industry:

Others

Employment Period:

December 2023 to December 2024 (12 Months)

Duties and Responsibilities:

  • Maintain and update WHS policies, procedures, and manuals.
  • Schedule and organize safety meetings, training sessions, and audits.
  • Sent truck weight reports.
  • Monitor and track compliance with safety training and certifications.
  • Maintain databases of WHS-related information, such as training schedules and incident logs.
  • Manage inbox

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Bachelor of Science

Graduation Date:

December 31, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Inbound Calls, Outbound Calling, Technical Support, Troubleshooting, Executive Support, Salesforce CRM, Client Support, Data Entry, Administrative Skills, Email Support, Chat Support, Calendar Management, Travel Management, Administrative Support, Phone Support, Customer Support, AppFolio, Canva, Property Management, Executive Assistance, Email Handling, Microsoft Office, Google Apps, Google Docs, Google Sheets,

INTERMEDIATE ★★

    ZendeskSalesforce.com

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Mac
  • Processor: M1 Chip 8 Core
  • Operating System: MacOS X

All-inclusive Rate: USD $7.78/hr

Jonica

Candidate ID: 496026


ADVANCED

    Inbound Calls, Outbound Calling, Technical Support, Troubleshooting...

INTERMEDIATE

    Zendesk, Salesforce.com...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Jonica has been working for 5 years in different company from BPO industry and handled different positions such as Customer Service Representative, and Claims Assistant. She started working as a Customer Service Representative back in 2017 but pursued her homebased career in 2021 and worked as a Virtual Executive  Assistant. She catered US client and supported the following task:
    • Customer Service
    • Inbound calls and outbound calls
    • Chat support
    • Processing of claims
    • Calendar management
    • Admin task
    • Email management
  • She is proficient in Gsuite, Slack, Salesforce, Expensify, ClickUp, and Openphone.
  • Jonica is available to start immediately and is amenable to working a day shift schedule for any full-time position.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 
Behavioral Summary
Jonica is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jonica, who takes responsibilities very seriously.

 

Employment History

Executive Assistant

Industry:

Others

Employment Period:

October 2021 to October 2023 (23 Months)

Duties and Responsibilities:

  • Managing my client’s inbox or email
  • Acting as the point of contact among executives, employees, clients, and other external partners
  • Managing executives’ calendars and setting up meetings
  • Make travel and accommodation arrangements
  • Format information for internal and external communication – memos, emails, presentations, reports
  • Take minutes during meetings

Customer Service Representative/General Virtual Assistant (Remote)

Industry:

Retail / Merchandise

Employment Period:

March 2021 to October 2021 (7 Months)

Duties and Responsibilities:

  • Assisting clients on order-on-line
  • Following-up on orders and liaising with customers, retail, repair services, buyers, etc
  • Assisting customers with after-sales service issues
  • Being a primary contact for customer inquiries about our products and brand
  • Maintaining and updating regular client correspondence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2020 to March 2021 (6 Months)

Duties and Responsibilities:

  • Identifying and assessing customers’ needs to achieve satisfaction
  • Helping customers to track their shipments and providing them with the estimated date of arrival
  • Assisting customers in selecting the best shipping option available
  • Expediting item’s estimated date of arrival when necessary
  • Coordinating with the internal partners if there are any problems with the shipment and it is not on the system

Claims Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to July 2020 (12 Months)

Duties and Responsibilities:

  • Reviewing claim files to determine whether or not claims should be paid, and explaining the reasons for any denials
  • Assessing the damages to be covered by insurance policies to determine if they are reasonable in light of the circumstances of the claim
  • Preparing reports summarizing claim activity for use by management in evaluating the efficiency of the department
  • Following up with clients to make sure they receive the services the insurer has promised them through an outbound call
  • Recommending changes in company policy regarding coverage options to increase sales of specific products or services

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to May 2019 (18 Months)

Duties and Responsibilities:

  • Handling customer complaints
  • Managing incoming calls and customer service inquiries regarding internet, cable, and phone services
  • Helping customers with their billing concerns
  • Ensure all calls are logged in the system for proper monitoring and closure
  • Assisting clients with basic troubleshooting for their internet, cable, and phone

WHS and Admin Assistant

Industry:

Others

Employment Period:

December 2023 to December 2024 (12 Months)

Duties and Responsibilities:

  • Maintain and update WHS policies, procedures, and manuals.
  • Schedule and organize safety meetings, training sessions, and audits.
  • Sent truck weight reports.
  • Monitor and track compliance with safety training and certifications.
  • Maintain databases of WHS-related information, such as training schedules and incident logs.
  • Manage inbox

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Bachelor of Science

Graduation Date:

December 31, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Inbound Calls, Outbound Calling, Technical Support, Troubleshooting, Executive Support, Salesforce CRM, Client Support, Data Entry, Administrative Skills, Email Support, Chat Support, Calendar Management, Travel Management, Administrative Support, Phone Support, Customer Support, AppFolio, Canva, Property Management, Executive Assistance, Email Handling, Microsoft Office, Google Apps, Google Docs, Google Sheets,

INTERMEDIATE ★★

    ZendeskSalesforce.com

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Mac
  • Processor: M1 Chip 8 Core
  • Operating System: MacOS X

All-inclusive Rate: USD $10.30/hr

Francis

Candidate ID: 495570


ADVANCED

    Xero Accounting, QuickBooks, Auditing, Accounting...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.81 per hour or $USD 1023.88 per month

Full Time: $USD 10.30 per hour or $USD 1785.51 per month

Remote Staff Recruiter Comments

  • Hari has a bachelors degree in Accountancy, graduated as Cum laude and a Certified Public Accountant.
  • He has been working for almost 8 years in the Food and Retail, Financial Institutions,  Manufacturing and Fintech start-up where he performed the following roles:
    • Audit Head
    • Senior Associate
    • Finance Officer
    • Finance Manager
    • Consultant
  • He has in-depth experience in financial accounting, management
    and auditing.
  • Has been involved in non-audit services such as review of interim financial statements, internal controls and compliance to different government regulatory requirements.
  • He is proficient using Quickbooks, Xero, SA, Google worrkspace and MS office.
  • He can start ASAP, prefers working nght shift and open to any full-time or part-time role.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary

FRANCIS HARI is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in FRANCIS HARI, who takes responsibilities very seriously.

With experience and/or training, FRANCIS HARI will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and FRANCIS HARI is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Audit Head

Industry:

Banking / Financial Services

Employment Period:

January 2018 to July 2018 (6 Months)

Duties and Responsibilities:

  • Reviewed and evaluated operating controls, guidelines and processes and evaluates that such controls are functional, adequate and in adherence to company’s standards, regulatory requirements and policies
  • Recommended changes in operational systems/policies as maybe needed
  • Reviewed and approved audit findings and final reports to ensure that observations are clearly communicated to stakeholders (Audit Committee, Management, Concerned Branches/Units)

Senior Associate

Industry:

Accounting / Audit / Tax

Employment Period:

November 2014 to September 2017 (34 Months)

Duties and Responsibilities:

  • Three years of in-depth experience in the assurance practice
  • Supervised the day-to-day audit execution of several engagements and junior staff
  • Participated in the design and direct implementation of audit procedures
  • Noted areas for improvement in both financial reporting and operations of clients in audit engagements for formal communication after the audit
  • Led the discussions during internal and client meetings
  • Worked and reported directly to audit executives (partners and managers)

Finance Manager

Industry:

Employment Period:

July 2019 to March 2020 (8 Months)

Duties and Responsibilities:

  • Oversaw the daily operations of the finance department (treasury, accounting, tax and compliance)
  • Reviewed all tax returns filed by the Company
  • Formulated annual budget, cash forecasts and variance reports
  • Reviewed monthly and annual financial reports
  • Reported directly to Company’s executives (General Manager, Chief Financial Officer, Chief Executive Officer/President)

Finance Officer

Industry:

Employment Period:

July 2018 to June 2019 (11 Months)

Duties and Responsibilities:

  • Oversaw and managed the daily financial and operational aspects of a start-up Company
  • Prepared and analyzed financial data and reports
  • Assisted potential investors with their due diligence and audit
  • Oversaw the day-to-day operations of the company and regularly reviewed and discussed current and new processes with the team including recommendations for improvement
  • Reported directly to Chief Executive Officer

Consultant

Industry:

Others

Employment Period:

March 2020 to May 2023 (37 Months)

Duties and Responsibilities:

  • Conducted a variety of accounting and consulting services
  • Assisted management team with identifying potential business risks and opportunities
  • Prepared management reports, such as annual budgets, income statement, balance sheets, cashflows and variance analysis reports
  • Performed bookkeeping services

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 31, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero Accounting, QuickBooks, Auditing, Accounting, Bookkeeping,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: Intel® Core™ i5-7730HQ CPU @ 2.50GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.30/hr

Francis

Candidate ID: 495570


ADVANCED

    Xero Accounting, QuickBooks, Auditing, Accounting...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.81 per hour or $USD 1023.88 per month

Full Time: $USD 10.30 per hour or $USD 1785.51 per month

Remote Staff Recruiter Comments

  • Hari has a bachelors degree in Accountancy, graduated as Cum laude and a Certified Public Accountant.
  • He has been working for almost 8 years in the Food and Retail, Financial Institutions,  Manufacturing and Fintech start-up where he performed the following roles:
    • Audit Head
    • Senior Associate
    • Finance Officer
    • Finance Manager
    • Consultant
  • He has in-depth experience in financial accounting, management
    and auditing.
  • Has been involved in non-audit services such as review of interim financial statements, internal controls and compliance to different government regulatory requirements.
  • He is proficient using Quickbooks, Xero, SA, Google worrkspace and MS office.
  • He can start ASAP, prefers working nght shift and open to any full-time or part-time role.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary

FRANCIS HARI is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in FRANCIS HARI, who takes responsibilities very seriously.

With experience and/or training, FRANCIS HARI will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and FRANCIS HARI is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Audit Head

Industry:

Banking / Financial Services

Employment Period:

January 2018 to July 2018 (6 Months)

Duties and Responsibilities:

  • Reviewed and evaluated operating controls, guidelines and processes and evaluates that such controls are functional, adequate and in adherence to company’s standards, regulatory requirements and policies
  • Recommended changes in operational systems/policies as maybe needed
  • Reviewed and approved audit findings and final reports to ensure that observations are clearly communicated to stakeholders (Audit Committee, Management, Concerned Branches/Units)

Senior Associate

Industry:

Accounting / Audit / Tax

Employment Period:

November 2014 to September 2017 (34 Months)

Duties and Responsibilities:

  • Three years of in-depth experience in the assurance practice
  • Supervised the day-to-day audit execution of several engagements and junior staff
  • Participated in the design and direct implementation of audit procedures
  • Noted areas for improvement in both financial reporting and operations of clients in audit engagements for formal communication after the audit
  • Led the discussions during internal and client meetings
  • Worked and reported directly to audit executives (partners and managers)

Finance Manager

Industry:

Employment Period:

July 2019 to March 2020 (8 Months)

Duties and Responsibilities:

  • Oversaw the daily operations of the finance department (treasury, accounting, tax and compliance)
  • Reviewed all tax returns filed by the Company
  • Formulated annual budget, cash forecasts and variance reports
  • Reviewed monthly and annual financial reports
  • Reported directly to Company’s executives (General Manager, Chief Financial Officer, Chief Executive Officer/President)

Finance Officer

Industry:

Employment Period:

July 2018 to June 2019 (11 Months)

Duties and Responsibilities:

  • Oversaw and managed the daily financial and operational aspects of a start-up Company
  • Prepared and analyzed financial data and reports
  • Assisted potential investors with their due diligence and audit
  • Oversaw the day-to-day operations of the company and regularly reviewed and discussed current and new processes with the team including recommendations for improvement
  • Reported directly to Chief Executive Officer

Consultant

Industry:

Others

Employment Period:

March 2020 to May 2023 (37 Months)

Duties and Responsibilities:

  • Conducted a variety of accounting and consulting services
  • Assisted management team with identifying potential business risks and opportunities
  • Prepared management reports, such as annual budgets, income statement, balance sheets, cashflows and variance analysis reports
  • Performed bookkeeping services

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 31, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero Accounting, QuickBooks, Auditing, Accounting, Bookkeeping,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: Intel® Core™ i5-7730HQ CPU @ 2.50GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Mae

Candidate ID: 495467


ADVANCED

    Microsoft Office, Google Apps, CRM, Salesforce CRM...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Mae has a bachelor's degree in Accountancy. She has been working for almost 12 years in the Real-estate, Digital Marketing, and Business Process Outsourcing handling financial accounts where she handled and performed roles such as Financial Account Associate, Database Manager, Digital Marketing Virtual Assistant, Executive Assistant, and Real-Estate Virtual Assistant. She catered to Clients from Australia and US.
  • She attended an online course for Xero Accounting.
  • She worked as a Financial Account associate where she was task to do the following:
    • Customer Service
    • Phone Support
    • Process refunds
    • Resolved customer complaints via phone and verify account information.
    • Helped Clients with their Debit and Credit Card Accounts.
    • Assisted them with refunds and waiving fees.
    • Processed Credit Card Payment
    • Checked Credit Card Statements Pin and Card Activation
    • Assist clients with fraudulent transactions on their cards
  • She has been working as a Virtual Assistant for almost 3 years and has a background doing the following tasks:
    • Basic Accounting
    • Accounts receivable management
    • Accounts payable management
    • Prepare financial reports and statements
    • Client and vendor management
    • Appointment setting
    • Email marketing
    • B2C and B2B marketing
    • Phone Support 
    • Cold calling
    • Contract Management
    • Copywriting
    • Social Media Marketing
    • Sales 
    • Product Research
    • Process Order
    • Creating contents
    • Qualifying leads
    • Administrative tasks
    • Assist in Transaction management
    • Property management
  • She is proficient in using Salesforce, Chime, Sisu, Xero, Receipt Bank, A2x, Flodesk, ShopifyClickUp, MailChimp, Microsoft Office ( Outlook, Word, etc. ), Google Workspace, Active Campaign, Calendly, Canva, Zoom, Hubspot and Slack.
  • She can start asap, is amendable working any shifts, and open to any full-time or part-time role.
Predictive Index Profile - Artisan

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

MAE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; MAE plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Adaptively Education

Industry:

Education

Employment Period:

August 2023 to December 2023 (4 Months)

Duties and Responsibilities:

  • Source new sales lead through outbound emails andcalls
  • Execute promotional campaigns in collaboration withleadership
  • Assist with the development of content for social andother media platforms
  • Design, plan, and execute traditional, social media,and email blasts
  • Create sales content aligned to brand styleguide/playbook
  • Maintain sales functions within CRM platforms (ie:HubSpot) -
  • Routing qualified leads to leadership for furtherdevelopment and closure

Real Estate Virtual Assistant | Inside Sales Agent

Industry:

Property / Real Estate

Employment Period:

November 2021 to March 2023 (16 Months)

Duties and Responsibilities:

  • Assist the Transaction Coordinator (Contracts)
  • CRM | Database Management
  • Update leads in all database and lead platforms
  • Ensure all leads are nurtured, have follow-up tasks,and are in a smart plan.
  • Create and set up Agents' CRM accounts
  • Track agents' scores and productivity (Excel)
  • Onboard new agents
  • Meeting Notes
  • Create weekly and daily reports (Excel)
  • Make outbound calls to the identified leads to initiatecontact and engage in conversation.
  • Set an appointment to meet with one of our Realtorsvia Zoom or in the office.

Social Media Outreach Specialist

Industry:

Grooming / Beauty / Fitness

Employment Period:

June 2023 to September 2023 (3 Months)

Duties and Responsibilities:

  • Identify potential leads through Facebook, Instagram,and LinkedIn. Create and maintain a database ofleads.
  • Initiate contact with potential clients through directmessaging on social media ( FB, IG, & LI )Communicate the benefits of the fitness coachingservices and how we can help clients achieve theirfitness goals.
  • Conduct initial assessments and conversations todetermine the fitness goals, needs, and readiness ofpotential clients. Gather relevant information toassess if they are a good fit for the coaching services.
  • Build relationships with leads who may not be readyto commit immediately. Implement lead nurturingstrategies to keep potential clients engaged andinterested in the coaching services over time.
  • Maintain an organized record of interactions withleads in a CRM system. Ensure accurate and up-to-date lead information, including contact details andlead status.
  • Monitor and report on key performance metrics, suchas the number of leads generated, conversion rates,and lead quality. Use data to refine lead generationstrategies and improve conversion rates.

Outsourced Doers

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to January 2022 (6 Months)

Duties and Responsibilities:

  • Create social media content and schedule posts.
  • Light graphic design for social media posting, LeadMagnets, and E-book
  • PowerPoint Presentation
  • Organic Lead Generation (FB & Instagram)
  • Lead Prospecting
  • Repurposing contents
  • Email marketing campaigns/automation
  • Website Management (WordPress)
  • Email Management
  • Customer Service using Zendesk
  • Ad Hoc Admin Tasks

Cold Caller | Appointment Setter

Industry:

Property / Real Estate

Employment Period:

November 2020 to July 2021 (8 Months)

Duties and Responsibilities:

  • Worked with Real Estate Investors
  • Conducting research and utilizing various sources toidentify potential leads, such as expired listings, forsale by owner (FSBO) properties, pre-foreclosures, orother targeted lists. The goal is to create a databaseof potential clients to contact.
  • Making outbound calls to the identified leads toinitiate contact and engage in conversation. Thisinvolves using effective opening statements or scriptsto capture the prospect's attention, introduce myself,and discuss their real estate needs

Social Media Outreach (Lead Gen)

Industry:

Consulting (Business & Management)

Employment Period:

January 2024 to March 2024 (1 Months)

Duties and Responsibilities:

  • Identify potential leads through Facebook, Manage Facebook Groups and Community engagement.
  • Reach out to prospects, engage with them, and introduce our company and its services.
  • Manage and organize leads in the CRM.

Sales Executive Virtual Assistant

Industry:

Consulting (Business & Management)

Employment Period:

January 2024 to January 2025 (11 Months)

Duties and Responsibilities:

  • Initiating chats on Facebook to new group members and prospects who engaged with content using scripts
  • Being active on current chats to warm up prospects for an intro call with coach
  • Add prospect details such as name, email and phone number to BGB’s CRM to enter email sequence
  • Report on email sequence
  • Manage member entry on Facebook group, capturing details on everyone that has joined to offer to put into a report
  • Add new members on the Facebook group daily and remove inactive members from group
  • Identify the now buyers and the future buyers in all chats and group entries, report back to BGB on a daily basis
  • Manage group posts every week with member tags and admin comments

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Office, Google Apps, CRM, Salesforce CRM, Xero Accounting, Xero, MailChimp, Slack, Canva, Calendly, Database Administration, Cold Calling, Outbound Sales, Inbound Telemarketing, Inbound Lead Generation, Outbound Appointment Setting,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Mae

Candidate ID: 495467


ADVANCED

    Microsoft Office, Google Apps, CRM, Salesforce CRM...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Mae has a bachelor's degree in Accountancy. She has been working for almost 12 years in the Real-estate, Digital Marketing, and Business Process Outsourcing handling financial accounts where she handled and performed roles such as Financial Account Associate, Database Manager, Digital Marketing Virtual Assistant, Executive Assistant, and Real-Estate Virtual Assistant. She catered to Clients from Australia and US.
  • She attended an online course for Xero Accounting.
  • She worked as a Financial Account associate where she was task to do the following:
    • Customer Service
    • Phone Support
    • Process refunds
    • Resolved customer complaints via phone and verify account information.
    • Helped Clients with their Debit and Credit Card Accounts.
    • Assisted them with refunds and waiving fees.
    • Processed Credit Card Payment
    • Checked Credit Card Statements Pin and Card Activation
    • Assist clients with fraudulent transactions on their cards
  • She has been working as a Virtual Assistant for almost 3 years and has a background doing the following tasks:
    • Basic Accounting
    • Accounts receivable management
    • Accounts payable management
    • Prepare financial reports and statements
    • Client and vendor management
    • Appointment setting
    • Email marketing
    • B2C and B2B marketing
    • Phone Support 
    • Cold calling
    • Contract Management
    • Copywriting
    • Social Media Marketing
    • Sales 
    • Product Research
    • Process Order
    • Creating contents
    • Qualifying leads
    • Administrative tasks
    • Assist in Transaction management
    • Property management
  • She is proficient in using Salesforce, Chime, Sisu, Xero, Receipt Bank, A2x, Flodesk, ShopifyClickUp, MailChimp, Microsoft Office ( Outlook, Word, etc. ), Google Workspace, Active Campaign, Calendly, Canva, Zoom, Hubspot and Slack.
  • She can start asap, is amendable working any shifts, and open to any full-time or part-time role.
Predictive Index Profile - Artisan

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

MAE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; MAE plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Adaptively Education

Industry:

Education

Employment Period:

August 2023 to December 2023 (4 Months)

Duties and Responsibilities:

  • Source new sales lead through outbound emails andcalls
  • Execute promotional campaigns in collaboration withleadership
  • Assist with the development of content for social andother media platforms
  • Design, plan, and execute traditional, social media,and email blasts
  • Create sales content aligned to brand styleguide/playbook
  • Maintain sales functions within CRM platforms (ie:HubSpot) -
  • Routing qualified leads to leadership for furtherdevelopment and closure

Real Estate Virtual Assistant | Inside Sales Agent

Industry:

Property / Real Estate

Employment Period:

November 2021 to March 2023 (16 Months)

Duties and Responsibilities:

  • Assist the Transaction Coordinator (Contracts)
  • CRM | Database Management
  • Update leads in all database and lead platforms
  • Ensure all leads are nurtured, have follow-up tasks,and are in a smart plan.
  • Create and set up Agents' CRM accounts
  • Track agents' scores and productivity (Excel)
  • Onboard new agents
  • Meeting Notes
  • Create weekly and daily reports (Excel)
  • Make outbound calls to the identified leads to initiatecontact and engage in conversation.
  • Set an appointment to meet with one of our Realtorsvia Zoom or in the office.

Social Media Outreach Specialist

Industry:

Grooming / Beauty / Fitness

Employment Period:

June 2023 to September 2023 (3 Months)

Duties and Responsibilities:

  • Identify potential leads through Facebook, Instagram,and LinkedIn. Create and maintain a database ofleads.
  • Initiate contact with potential clients through directmessaging on social media ( FB, IG, & LI )Communicate the benefits of the fitness coachingservices and how we can help clients achieve theirfitness goals.
  • Conduct initial assessments and conversations todetermine the fitness goals, needs, and readiness ofpotential clients. Gather relevant information toassess if they are a good fit for the coaching services.
  • Build relationships with leads who may not be readyto commit immediately. Implement lead nurturingstrategies to keep potential clients engaged andinterested in the coaching services over time.
  • Maintain an organized record of interactions withleads in a CRM system. Ensure accurate and up-to-date lead information, including contact details andlead status.
  • Monitor and report on key performance metrics, suchas the number of leads generated, conversion rates,and lead quality. Use data to refine lead generationstrategies and improve conversion rates.

Outsourced Doers

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to January 2022 (6 Months)

Duties and Responsibilities:

  • Create social media content and schedule posts.
  • Light graphic design for social media posting, LeadMagnets, and E-book
  • PowerPoint Presentation
  • Organic Lead Generation (FB & Instagram)
  • Lead Prospecting
  • Repurposing contents
  • Email marketing campaigns/automation
  • Website Management (WordPress)
  • Email Management
  • Customer Service using Zendesk
  • Ad Hoc Admin Tasks

Cold Caller | Appointment Setter

Industry:

Property / Real Estate

Employment Period:

November 2020 to July 2021 (8 Months)

Duties and Responsibilities:

  • Worked with Real Estate Investors
  • Conducting research and utilizing various sources toidentify potential leads, such as expired listings, forsale by owner (FSBO) properties, pre-foreclosures, orother targeted lists. The goal is to create a databaseof potential clients to contact.
  • Making outbound calls to the identified leads toinitiate contact and engage in conversation. Thisinvolves using effective opening statements or scriptsto capture the prospect's attention, introduce myself,and discuss their real estate needs

Social Media Outreach (Lead Gen)

Industry:

Consulting (Business & Management)

Employment Period:

January 2024 to March 2024 (1 Months)

Duties and Responsibilities:

  • Identify potential leads through Facebook, Manage Facebook Groups and Community engagement.
  • Reach out to prospects, engage with them, and introduce our company and its services.
  • Manage and organize leads in the CRM.

Sales Executive Virtual Assistant

Industry:

Consulting (Business & Management)

Employment Period:

January 2024 to January 2025 (11 Months)

Duties and Responsibilities:

  • Initiating chats on Facebook to new group members and prospects who engaged with content using scripts
  • Being active on current chats to warm up prospects for an intro call with coach
  • Add prospect details such as name, email and phone number to BGB’s CRM to enter email sequence
  • Report on email sequence
  • Manage member entry on Facebook group, capturing details on everyone that has joined to offer to put into a report
  • Add new members on the Facebook group daily and remove inactive members from group
  • Identify the now buyers and the future buyers in all chats and group entries, report back to BGB on a daily basis
  • Manage group posts every week with member tags and admin comments

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Office, Google Apps, CRM, Salesforce CRM, Xero Accounting, Xero, MailChimp, Slack, Canva, Calendly, Database Administration, Cold Calling, Outbound Sales, Inbound Telemarketing, Inbound Lead Generation, Outbound Appointment Setting,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Romina

Candidate ID: 494450


ADVANCED

    Quantity Surveying, Material Cost Estimation, PlanSwift, AutoCAD...

INTERMEDIATE

    Smartsheet...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

Mina is a licensed Civil Engineer and has been working in the BPO and Construction industries for more than 7 years now. She has more than 5 years of relevant work experience as Quantity Surveyor/Estimator. Aside from her experience as an Estimator, she also has a strong background in Contracts Administration. She is a former OFW and has handled different projects in Dubai, UAE. She has been exposed to residential and commercial projects and also does structural and architectural scopes. She is also proficient in doing the following tasks: 
  • Prepare the tender proposals which include reviewing tender documents, managing tender processes, preparing bills of quantities, and quantity take-off including estimation and costings
  • Compiling all technical submittals that are required for the tender proposal
  • Checks current market rate and supplier's rate to prepare the bill of rates
  • Review contracts before management will sign the document
  • Preparing payment applications or claims including requests for payment schedules or the approval of claims
  • Doing commercial correspondence like retention letters, variations notices/claims, final statements, statements of account and etc. 
  • Coordinating and sourcing with different suppliers and subcontractors for a specific material
  • Managing filing system (incoming and outgoing documents)
She has a background in supporting a US client where she performed Painting Estimation (Paintings & Wall coverings)
She uses the following tools:
Planswift (1 year)
AutoCAD
Smartsheet
Monday.com
PayApps
Outlook
Microsoft Office Suite (Word, Excel, and Outlook)
She can start immediately and is amenable to working any shift schedule for full-time or part-time roles

Predictive Index Behavioral Profile- Altruist

Strongest Behaviors

  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, she enjoys working with others and is lively, warm company.

A pleasant and extraverted person, Mina is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Mina gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.



 

Employment History

Contracts Administrator

Industry:

Construction / Building / Engineering

Employment Period:

July 2023 to Present

Duties and Responsibilities:

  • Reporting to the Project Manager, has the authority for the efficient management of project financial and administration matters.
  • Full Document Control
  • Administers Subcontractors and issuance of Subcontract Agreements and processing vendor invoices.
  • Administers Head Contracts
  • Submission of Progress Claims, Variations, Extension of Time, etc.
  • In charge of managing project budget and preparation of system processing using Procore Tools.
  • Request Quotations to Suppliers/Vendors/Subcontractors.

Contracts Administrator

Industry:

Construction / Building / Engineering

Employment Period:

October 2021 to June 2023 (20 Months)

Duties and Responsibilities:

  • Develop contract proposals to support organizational goal
  • Review contract estimates, including proposed materials, production costs, etc and determine whether they seem reasonable and accurate
  • Ensure that all records are accurate and up to date
  • Write contract letters and other communications and notice
  • Create regular status reports regarding progress on projects
  • Analyze contracts to ensure they comply with state and federal laws and regulations
  • AGED Receivables – follow up and chase client on daily basis
  • Allocate payment receipts from client
  • Prepare daily report of AGED Receivables and weekly forecast to stakeholders
  • Bond applications to Surety companies
  • Issuance and release request of issued bonds to clients
  • Helps Project Managers to prepare and submit Claims/invoices to client
  • Software/Applications used: Payapps, Odoo, Smartsheet, Monday.com, Aconex, Tanda, MS Excel, MS Words, SharePoint

Facilities Engineer / Estimator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2023 to June 2023 (5 Months)

Duties and Responsibilities:

  • Prepare quantity take off for all new Cloudstaff facilities
  • Evaluate contractor’s bill of quantity
  • Visit sites to check project status and development
  • Looks for new subcontractors and supplier for all required works
  • Request quotation from suppliers/ subcontractors
  • Liaise and coordinate with Project in charge, Engineers, subcontractors and suppliers to sustain the flow of works
  • Software/Applications used: Google spreadsheet, MS Excel, Planswift, Google Drive, AutoCAD

Quantity Surveyor – Commercial Department

Industry:

Construction / Building / Engineering

Employment Period:

April 2021 to September 2021 (5 Months)

Duties and Responsibilities:

  • Responsible of Reviewing Sub-Contract Agreements, Local Purchase Orders and other form of contracts received from Clients.
  • Liaison to Operational team for the preparation, review & checking of veracity and substantiation, and ensuring prompt on-time submission of Monthly Interim Payment Application to Clients.
  • Championing the tracking, chasing and collection of payment certificates from Client
  • Recommends the issuance and submission of Tax Invoice to clients
  • Document Control – Securing all issued and received commercial documents are saved electronically and files hard copies.
  • Producing various commercially related reports and correspondences such as Request of Extension of Work & Time, Final Statements, Notice Letters and Monthly Sales Reports.
  • Overall in charge of WJGL monitoring system of all Project Accounts in Commercial and Accounting aspects – Total Application, Total Certification, Total Payments and Outstanding Payments.
  • Software and Application used: AutoCAD, MS Excel, MS Word and Smartsheet

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2017 to March 2019 (26 Months)

Duties and Responsibilities:

  • In-charge of preparation of Quotation/Tender Proposal to Clients.
  • Prepares quantity take offs during tender stages and post-contract stages - Estimation of rebar steels, concrete, beams, anchors, struts etc.
  • Responsible of Reviewing Sub-Contract Agreements, Local Purchase Orders and other form of contracts received from clients
  • Prepares Interim payment application, rental invoices, tax invoices, project statements and variation claims.
  • Producing various correspondences to Client such as Notice of variation works, mobilization/demobilization letters, extension letters, etc.
  • Responsible of procuring materials including issuance of LPO and sub-contract agreements to Suppliers and Subcontractors
  • Liaison to Engineers, Clients, Suppliers, and subcontractor to fulfill QS obligations
  • Prepares certification and assessment to the claims of Supplier and Subcontractors.
  • Administer and monitor the status of all tenders, running and completed projects
  • Document Control – Securing all issued and received commercial documents are saved electronically and files hard copies.
  • Software and Application used: AutoCAD, MS Excel, MS Words

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2016 to December 2016 (11 Months)

Duties and Responsibilities:

  • Prepares quantity take offs for pre and post contract works
  • Prepare Bill of Quantities for invoice preparation and work schedules
  • Marking of drawing to identify the work progress and prepare reports to managers
  • Request quotations from suppliers/subcontractors
  • Manage and update of project monitoring
  • Document Controlling – Save soft copies to the right folders and saved original to project files
  • Attend and inspect site to evaluate subcontractors billing requests and work progress
  • Software and Application used: AutoCAD, MS Excel, MS Word

Education History

Field of Study:

Major:

Management and Administration

Graduation Date:

December 9, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Management and Administration

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Black Art of Construction Dewatering

Graduation Date:

January 2, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Quantity Surveying, Material Cost Estimation, PlanSwift, AutoCAD,

INTERMEDIATE ★★

    Smartsheet

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 80.47 dl and 75.51 upload
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-OAL6TU6 INPLAY
  • Processor: AMD Ryzen 5 2600 Six-Core
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Romina

Candidate ID: 494450


ADVANCED

    Quantity Surveying, Material Cost Estimation, PlanSwift, AutoCAD...

INTERMEDIATE

    Smartsheet...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

Mina is a licensed Civil Engineer and has been working in the BPO and Construction industries for more than 7 years now. She has more than 5 years of relevant work experience as Quantity Surveyor/Estimator. Aside from her experience as an Estimator, she also has a strong background in Contracts Administration. She is a former OFW and has handled different projects in Dubai, UAE. She has been exposed to residential and commercial projects and also does structural and architectural scopes. She is also proficient in doing the following tasks: 
  • Prepare the tender proposals which include reviewing tender documents, managing tender processes, preparing bills of quantities, and quantity take-off including estimation and costings
  • Compiling all technical submittals that are required for the tender proposal
  • Checks current market rate and supplier's rate to prepare the bill of rates
  • Review contracts before management will sign the document
  • Preparing payment applications or claims including requests for payment schedules or the approval of claims
  • Doing commercial correspondence like retention letters, variations notices/claims, final statements, statements of account and etc. 
  • Coordinating and sourcing with different suppliers and subcontractors for a specific material
  • Managing filing system (incoming and outgoing documents)
She has a background in supporting a US client where she performed Painting Estimation (Paintings & Wall coverings)
She uses the following tools:
Planswift (1 year)
AutoCAD
Smartsheet
Monday.com
PayApps
Outlook
Microsoft Office Suite (Word, Excel, and Outlook)
She can start immediately and is amenable to working any shift schedule for full-time or part-time roles

Predictive Index Behavioral Profile- Altruist

Strongest Behaviors

  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, she enjoys working with others and is lively, warm company.

A pleasant and extraverted person, Mina is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Mina gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.



 

Employment History

Contracts Administrator

Industry:

Construction / Building / Engineering

Employment Period:

July 2023 to Present

Duties and Responsibilities:

  • Reporting to the Project Manager, has the authority for the efficient management of project financial and administration matters.
  • Full Document Control
  • Administers Subcontractors and issuance of Subcontract Agreements and processing vendor invoices.
  • Administers Head Contracts
  • Submission of Progress Claims, Variations, Extension of Time, etc.
  • In charge of managing project budget and preparation of system processing using Procore Tools.
  • Request Quotations to Suppliers/Vendors/Subcontractors.

Contracts Administrator

Industry:

Construction / Building / Engineering

Employment Period:

October 2021 to June 2023 (20 Months)

Duties and Responsibilities:

  • Develop contract proposals to support organizational goal
  • Review contract estimates, including proposed materials, production costs, etc and determine whether they seem reasonable and accurate
  • Ensure that all records are accurate and up to date
  • Write contract letters and other communications and notice
  • Create regular status reports regarding progress on projects
  • Analyze contracts to ensure they comply with state and federal laws and regulations
  • AGED Receivables – follow up and chase client on daily basis
  • Allocate payment receipts from client
  • Prepare daily report of AGED Receivables and weekly forecast to stakeholders
  • Bond applications to Surety companies
  • Issuance and release request of issued bonds to clients
  • Helps Project Managers to prepare and submit Claims/invoices to client
  • Software/Applications used: Payapps, Odoo, Smartsheet, Monday.com, Aconex, Tanda, MS Excel, MS Words, SharePoint

Facilities Engineer / Estimator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2023 to June 2023 (5 Months)

Duties and Responsibilities:

  • Prepare quantity take off for all new Cloudstaff facilities
  • Evaluate contractor’s bill of quantity
  • Visit sites to check project status and development
  • Looks for new subcontractors and supplier for all required works
  • Request quotation from suppliers/ subcontractors
  • Liaise and coordinate with Project in charge, Engineers, subcontractors and suppliers to sustain the flow of works
  • Software/Applications used: Google spreadsheet, MS Excel, Planswift, Google Drive, AutoCAD

Quantity Surveyor – Commercial Department

Industry:

Construction / Building / Engineering

Employment Period:

April 2021 to September 2021 (5 Months)

Duties and Responsibilities:

  • Responsible of Reviewing Sub-Contract Agreements, Local Purchase Orders and other form of contracts received from Clients.
  • Liaison to Operational team for the preparation, review & checking of veracity and substantiation, and ensuring prompt on-time submission of Monthly Interim Payment Application to Clients.
  • Championing the tracking, chasing and collection of payment certificates from Client
  • Recommends the issuance and submission of Tax Invoice to clients
  • Document Control – Securing all issued and received commercial documents are saved electronically and files hard copies.
  • Producing various commercially related reports and correspondences such as Request of Extension of Work & Time, Final Statements, Notice Letters and Monthly Sales Reports.
  • Overall in charge of WJGL monitoring system of all Project Accounts in Commercial and Accounting aspects – Total Application, Total Certification, Total Payments and Outstanding Payments.
  • Software and Application used: AutoCAD, MS Excel, MS Word and Smartsheet

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2017 to March 2019 (26 Months)

Duties and Responsibilities:

  • In-charge of preparation of Quotation/Tender Proposal to Clients.
  • Prepares quantity take offs during tender stages and post-contract stages - Estimation of rebar steels, concrete, beams, anchors, struts etc.
  • Responsible of Reviewing Sub-Contract Agreements, Local Purchase Orders and other form of contracts received from clients
  • Prepares Interim payment application, rental invoices, tax invoices, project statements and variation claims.
  • Producing various correspondences to Client such as Notice of variation works, mobilization/demobilization letters, extension letters, etc.
  • Responsible of procuring materials including issuance of LPO and sub-contract agreements to Suppliers and Subcontractors
  • Liaison to Engineers, Clients, Suppliers, and subcontractor to fulfill QS obligations
  • Prepares certification and assessment to the claims of Supplier and Subcontractors.
  • Administer and monitor the status of all tenders, running and completed projects
  • Document Control – Securing all issued and received commercial documents are saved electronically and files hard copies.
  • Software and Application used: AutoCAD, MS Excel, MS Words

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2016 to December 2016 (11 Months)

Duties and Responsibilities:

  • Prepares quantity take offs for pre and post contract works
  • Prepare Bill of Quantities for invoice preparation and work schedules
  • Marking of drawing to identify the work progress and prepare reports to managers
  • Request quotations from suppliers/subcontractors
  • Manage and update of project monitoring
  • Document Controlling – Save soft copies to the right folders and saved original to project files
  • Attend and inspect site to evaluate subcontractors billing requests and work progress
  • Software and Application used: AutoCAD, MS Excel, MS Word

Education History

Field of Study:

Major:

Management and Administration

Graduation Date:

December 9, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Management and Administration

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Black Art of Construction Dewatering

Graduation Date:

January 2, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Quantity Surveying, Material Cost Estimation, PlanSwift, AutoCAD,

INTERMEDIATE ★★

    Smartsheet

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 80.47 dl and 75.51 upload
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-OAL6TU6 INPLAY
  • Processor: AMD Ryzen 5 2600 Six-Core
  • Operating System: Windows 10

All-inclusive Rate: USD $9.29/hr

Norland

Candidate ID: 494260


ADVANCED

    Sabre GDS, Amadeus CRS, CRM, Shopify...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time Australian Eastern Standard Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.81 per hour or $USD 1023.88 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Norland has a bachelor's degree in Foreign Science.
  • He has almost 9 years professional working experience in the Visa Consultancy and Business process outsourcing industries handling travel accounts where he performed the following roles:
  • Travel Consultant
  • Travel Experience Agent
  • Quality Assurance Analyst
  • Operations Team Lead 
  • Senior Operations Supervisor
  • Travel Experience Team Lead
  • For the travel accounts that he handled, he was tasked to do the following:
  • Customer Service
  • Phone Support - Inbound and Outbound
  • Email and Chat Support
  • Ticketing through Sabre
  • Processed voluntary changes, cancellations and refunds
  • Administrative tasks
  • He considers himself as an expert using Sabre GDS, Galileo and Amadeus. 
  • He is proficient using shopify, CRMs and Nice. 
  • He has a good communication skill.
  • He can start asap, amendable working any shift and open to any full-time or part-time role. Predictive Index Profile - Altruist

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, NORLAND is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. NORLAND gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


  • Employment History

    Travel Consultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2014 to December 2015 (15 Months)

    Duties and Responsibilities:

    • Responsible for fixing minor and major changes to the passenger's flight due to airline schedule changes;
    • Communicated with the airline via phone or email to resolve client’s concerns
    • Issued tickets and processed voluntary changes and refunds to the passenger's itinerary as needed.

    Senior Operations Supervisor

    Industry:

    Employment Period:

    July 2021 to September 2021 (2 Months)

    Duties and Responsibilities:

    • Led the overall operations handling sales, lead generation, visa operations, visa fulfillment and other projects with employees not less than 30;
    • Handled three supervisor that leads their own team and make sure their day-to-day operations and tasks are performed and up to the quality guideline and management vision;
    • Managed and implemented the company’s quality process to ensure proper execution of products and client satisfaction every time;
    • Created and evaluated processes using scientific or organized method using tools like Concur, CRM among others;
    • Established and designs the company’s Key Performance Indicators to ensure adherence to process and use statistical measures for performance of every employee in the organization;
    • Oversaw the entire quality of the products and/or services provided to clients’ good quality service;
    • Monitored the overall performance of the employees and the financial performance of the company;
    • Handled escalated issues and difficult situations involving clients concern professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implements quality processes and procedures as needed.

    Operations Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2019 to July 2021 (19 Months)

    Duties and Responsibilities:

    • Led a team of 15 travel consultants/agents;
    • Used Global Distribution System (GDS), NICE and CRM tools to ensure optimal quality of operations services;
    • Ensured the highest level of satisfaction among clients by providing regular coaching to agents, and mentoring low performers in team;
    • Minimized agent errors by 10% by focusing on the outliers determined by the Pareto chart;
    • Ensured the team effectively meets stipulated timelines and service level agreements;
    • Guaranteed that all compliance-related to policy and procedures are adhered to by agents;
    • Handled escalated issues and difficult situations involving constituents professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implemented quality processes and procedures as needed;
    • Assisted in change management.

    Operations Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2015 to November 2019 (47 Months)

    Duties and Responsibilities:

    • Communicated with different partners (hotel, airlines) for any specific B2B support and requested ticket stocks with airlines as per sales quota and data.
    • Created and streamlined auditing and monitoring tools to check agent engagement with clients;
    • Communicated with different partners (hotel, airlines) for any specific B2B support and requested ticket stocks with airlines as per sales quota and data;
    • Conducted at least 40 weekly process audits, including review and gap analysis on identifying and driving process improvement projects, and maintaining calibration variance as per the set target;
    • Maintained data and reports as required by the program and client;
    • Facilitated overall performance management, and supported operations with process improvement initiatives

    Travel Experience Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2021 to January 2022 (3 Months)

    Duties and Responsibilities:

    • Communicated with different user of the app regarding any processes on their online booking;
    • Communicated with the airline via phone or email to resolve client’s concerns; 
    • Issued tickets and processed voluntary changes and refunds to the passenger's itinerary as needed.

    Travel Experience Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2022 to March 2023 (13 Months)

    Duties and Responsibilities:

    • Led a team of 15 travel consultants/agents;
    • Used Global Distribution System (GDS), NICE and CRM tools to ensure optimal quality of operations services;
    • Ensured the highest level of satisfaction among clients by provided regular coaching to agents, and mentored low performers in team;
    • Ensured the team effectively meets stipulated timelines and service level agreements;
    • Guaranteed that all compliance-related to policy and procedures are adhered to by agents;
    • Handled escalated issues and difficult situations involving constituents professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implemented quality processes and procedures as needed.

    Education History

    Field of Study:

    Social Science/Sociology

    Major:

    Foreign Service

    Graduation Date:

    January 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sabre GDS, Amadeus CRS, CRM, Shopify,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Macbook
    • Processor: Intel(R) Core (TM) i7-9750H CPU @ 2.60 GHz 2.59GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.29/hr

    Norland

    Candidate ID: 494260


    ADVANCED

      Sabre GDS, Amadeus CRS, CRM, Shopify...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time Australian Eastern Standard Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.81 per hour or $USD 1023.88 per month

    Full Time: $USD 9.29 per hour or $USD 1610.69 per month

    Remote Staff Recruiter Comments

    • Norland has a bachelor's degree in Foreign Science.
    • He has almost 9 years professional working experience in the Visa Consultancy and Business process outsourcing industries handling travel accounts where he performed the following roles:
    • Travel Consultant
    • Travel Experience Agent
    • Quality Assurance Analyst
    • Operations Team Lead 
    • Senior Operations Supervisor
    • Travel Experience Team Lead
  • For the travel accounts that he handled, he was tasked to do the following:
  • Customer Service
  • Phone Support - Inbound and Outbound
  • Email and Chat Support
  • Ticketing through Sabre
  • Processed voluntary changes, cancellations and refunds
  • Administrative tasks
  • He considers himself as an expert using Sabre GDS, Galileo and Amadeus. 
  • He is proficient using shopify, CRMs and Nice. 
  • He has a good communication skill.
  • He can start asap, amendable working any shift and open to any full-time or part-time role. Predictive Index Profile - Altruist

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, NORLAND is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. NORLAND gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


  • Employment History

    Travel Consultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2014 to December 2015 (15 Months)

    Duties and Responsibilities:

    • Responsible for fixing minor and major changes to the passenger's flight due to airline schedule changes;
    • Communicated with the airline via phone or email to resolve client’s concerns
    • Issued tickets and processed voluntary changes and refunds to the passenger's itinerary as needed.

    Senior Operations Supervisor

    Industry:

    Employment Period:

    July 2021 to September 2021 (2 Months)

    Duties and Responsibilities:

    • Led the overall operations handling sales, lead generation, visa operations, visa fulfillment and other projects with employees not less than 30;
    • Handled three supervisor that leads their own team and make sure their day-to-day operations and tasks are performed and up to the quality guideline and management vision;
    • Managed and implemented the company’s quality process to ensure proper execution of products and client satisfaction every time;
    • Created and evaluated processes using scientific or organized method using tools like Concur, CRM among others;
    • Established and designs the company’s Key Performance Indicators to ensure adherence to process and use statistical measures for performance of every employee in the organization;
    • Oversaw the entire quality of the products and/or services provided to clients’ good quality service;
    • Monitored the overall performance of the employees and the financial performance of the company;
    • Handled escalated issues and difficult situations involving clients concern professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implements quality processes and procedures as needed.

    Operations Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2019 to July 2021 (19 Months)

    Duties and Responsibilities:

    • Led a team of 15 travel consultants/agents;
    • Used Global Distribution System (GDS), NICE and CRM tools to ensure optimal quality of operations services;
    • Ensured the highest level of satisfaction among clients by providing regular coaching to agents, and mentoring low performers in team;
    • Minimized agent errors by 10% by focusing on the outliers determined by the Pareto chart;
    • Ensured the team effectively meets stipulated timelines and service level agreements;
    • Guaranteed that all compliance-related to policy and procedures are adhered to by agents;
    • Handled escalated issues and difficult situations involving constituents professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implemented quality processes and procedures as needed;
    • Assisted in change management.

    Operations Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2015 to November 2019 (47 Months)

    Duties and Responsibilities:

    • Communicated with different partners (hotel, airlines) for any specific B2B support and requested ticket stocks with airlines as per sales quota and data.
    • Created and streamlined auditing and monitoring tools to check agent engagement with clients;
    • Communicated with different partners (hotel, airlines) for any specific B2B support and requested ticket stocks with airlines as per sales quota and data;
    • Conducted at least 40 weekly process audits, including review and gap analysis on identifying and driving process improvement projects, and maintaining calibration variance as per the set target;
    • Maintained data and reports as required by the program and client;
    • Facilitated overall performance management, and supported operations with process improvement initiatives

    Travel Experience Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2021 to January 2022 (3 Months)

    Duties and Responsibilities:

    • Communicated with different user of the app regarding any processes on their online booking;
    • Communicated with the airline via phone or email to resolve client’s concerns; 
    • Issued tickets and processed voluntary changes and refunds to the passenger's itinerary as needed.

    Travel Experience Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2022 to March 2023 (13 Months)

    Duties and Responsibilities:

    • Led a team of 15 travel consultants/agents;
    • Used Global Distribution System (GDS), NICE and CRM tools to ensure optimal quality of operations services;
    • Ensured the highest level of satisfaction among clients by provided regular coaching to agents, and mentored low performers in team;
    • Ensured the team effectively meets stipulated timelines and service level agreements;
    • Guaranteed that all compliance-related to policy and procedures are adhered to by agents;
    • Handled escalated issues and difficult situations involving constituents professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implemented quality processes and procedures as needed.

    Education History

    Field of Study:

    Social Science/Sociology

    Major:

    Foreign Service

    Graduation Date:

    January 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sabre GDS, Amadeus CRS, CRM, Shopify,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Macbook
    • Processor: Intel(R) Core (TM) i7-9750H CPU @ 2.60 GHz 2.59GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.79/hr

    AIREEN

    Candidate ID: 493712


    ADVANCED

      Customer Service, Virtual Assistant Skills, Data Entry...

    INTERMEDIATE

      Medical Transcription...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time Hawaii Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Aireen has a Bachelor's degree in Nursing and has been working in the Medical Industry for around 10 years wherein she started as a Nurse and later on worked in a Virtual Set-up.
    • She has skills and expertise when it comes to:
      • Customer Service
      • Medical Virtual Assistance
      • Client/Patient Relations
      • Administrative Support
      • Doing inbound & outbound calls
      • Medical Transcription
      • Appointment Setting
      • Insurance verifications
      • Prescriptions entry
    • She has catered a US-based client when she started working as a Patient Care Coordinator
    • She's adept also in using the following tools/software:
      • MS Office
      • Zoom
      • Sharecloud
      • Bright, Tree, Snap
      • Other Electronic Medical Records Systems
    • For Aireen, her greatest achievement is being able to work long-term with a client and always get to resolve patient concerns despite challenges along the way (such as dealing with potentially irate patients), and at the same time meeting her quotas and juggling multiple tasks. 
    • She is available to start immediately 
    Predictive Index Behavioral Profile - Artisan

    Strongest Behaviors:
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

    Behavioral Summary: 
    AIREEN is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
     

    Employment History

    Medical Virtual Assistant/Patient Care Coordinator

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2018 to October 2022 (57 Months)

    Duties and Responsibilities:

    Medical VA
    • Serving as the first point of contact between medical professionals and patients
    • Gather the patient's medical history
    • Schedule and coordinate appointments, tests, and follow-up visits
    • Maintain contact with patients following appointments
    • Respond to patient's medical inquiries
    • Keep track of patient medical records such as laboratory results and other medical documents
    • Manage patient information for necessary updates
    • Coordinate with the doctor's office and medical personnel
    • Assist in gathering patient's billing and insurance information
    • Encode data for Prescriptions provided
    • Review and Organize patient's Medical Records for filing system
    • Providing assistance to doctors with medical documentation and coding
    • Conduct patient feedback surveys to ensure quality of care.
    • Ensuring patient confidentiality and compliance with HIPAA regulation
    Patient Care Coordinator
    • Data Entry of Prescriptions, Doctor’s Evaluation, Laboratories and Procedures, Patient’s Demographics and History.
    • Triage call - Receive incoming calls and transfer it to specific department according to patient’s/client’s questions and concerns.
    • Coordinate patient’s request, concerns, questions, and status to each Department: from Doctos’s office, to Insurance Team, Billing, Docs Team, and Respiratory Therapists.
    • Inbound Calls - Answer calls from patients who experience technical issues with their medical equipment at home. We also cover patient’s questions or concerns regarding their health problems and how the consistent use of their Medical Devices at home will lessen the signs and symptoms.
    • Outbound Calls - Update patients of their status regarding Machine and Supplies. We also advise if there is a need of a follow-up consultation with their Doctor to make sure we follow their Insurance Guidelines.
    • Comprehensive Telehealth with patients to properly explain, demonstrate, and teach them how to use Medical Equipment they need to use at home.

    STAFF NURSE

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2013 to December 2015 (35 Months)

    Duties and Responsibilities:

    • MULTITASKING in different departments which includes Pediatrics, ER, DR/LR, and OPD

    STAFF NURSE

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2016 to December 2018 (35 Months)

    Duties and Responsibilities:

    Medical Department
    • Outpatient Department
    • Vital signs taking and ECG
    • Comprehensive documentation
    • Extraction Area
    • IV Insertion
    • Blood Extraction
    • IVF Therapy
    • IM and IV injections
    • Minor Operating Room/ Dressing Area
    • Wound care and Wound dressing
    • Assisting doctors in Minor Surgery
    • Assisting doctors in Casting J
    Dermatology Department
    • Trained in Pre and Post Laser Assessment
    • Worked in Hair Removal Laser
    • Hair Removal therapy using various Laser machines:
    • Gentle Lase Pro
    • Duetto Evo
    • VRM/ Spectra
    • Deka (Alex and Yag)
    • Trained in Laser Machines' cleaning and maintenance

    Education History

    Field of Study:

    Nursing

    Major:

    Nursing

    Graduation Date:

    March 1, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Virtual Assistant Skills, Data Entry,

    INTERMEDIATE ★★

      Medical Transcription

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name:
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.79/hr

    AIREEN

    Candidate ID: 493712


    ADVANCED

      Customer Service, Virtual Assistant Skills, Data Entry...

    INTERMEDIATE

      Medical Transcription...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time Hawaii Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Aireen has a Bachelor's degree in Nursing and has been working in the Medical Industry for around 10 years wherein she started as a Nurse and later on worked in a Virtual Set-up.
    • She has skills and expertise when it comes to:
      • Customer Service
      • Medical Virtual Assistance
      • Client/Patient Relations
      • Administrative Support
      • Doing inbound & outbound calls
      • Medical Transcription
      • Appointment Setting
      • Insurance verifications
      • Prescriptions entry
    • She has catered a US-based client when she started working as a Patient Care Coordinator
    • She's adept also in using the following tools/software:
      • MS Office
      • Zoom
      • Sharecloud
      • Bright, Tree, Snap
      • Other Electronic Medical Records Systems
    • For Aireen, her greatest achievement is being able to work long-term with a client and always get to resolve patient concerns despite challenges along the way (such as dealing with potentially irate patients), and at the same time meeting her quotas and juggling multiple tasks. 
    • She is available to start immediately 
    Predictive Index Behavioral Profile - Artisan

    Strongest Behaviors:
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

    Behavioral Summary: 
    AIREEN is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
     

    Employment History

    Medical Virtual Assistant/Patient Care Coordinator

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2018 to October 2022 (57 Months)

    Duties and Responsibilities:

    Medical VA
    • Serving as the first point of contact between medical professionals and patients
    • Gather the patient's medical history
    • Schedule and coordinate appointments, tests, and follow-up visits
    • Maintain contact with patients following appointments
    • Respond to patient's medical inquiries
    • Keep track of patient medical records such as laboratory results and other medical documents
    • Manage patient information for necessary updates
    • Coordinate with the doctor's office and medical personnel
    • Assist in gathering patient's billing and insurance information
    • Encode data for Prescriptions provided
    • Review and Organize patient's Medical Records for filing system
    • Providing assistance to doctors with medical documentation and coding
    • Conduct patient feedback surveys to ensure quality of care.
    • Ensuring patient confidentiality and compliance with HIPAA regulation
    Patient Care Coordinator
    • Data Entry of Prescriptions, Doctor’s Evaluation, Laboratories and Procedures, Patient’s Demographics and History.
    • Triage call - Receive incoming calls and transfer it to specific department according to patient’s/client’s questions and concerns.
    • Coordinate patient’s request, concerns, questions, and status to each Department: from Doctos’s office, to Insurance Team, Billing, Docs Team, and Respiratory Therapists.
    • Inbound Calls - Answer calls from patients who experience technical issues with their medical equipment at home. We also cover patient’s questions or concerns regarding their health problems and how the consistent use of their Medical Devices at home will lessen the signs and symptoms.
    • Outbound Calls - Update patients of their status regarding Machine and Supplies. We also advise if there is a need of a follow-up consultation with their Doctor to make sure we follow their Insurance Guidelines.
    • Comprehensive Telehealth with patients to properly explain, demonstrate, and teach them how to use Medical Equipment they need to use at home.

    STAFF NURSE

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2013 to December 2015 (35 Months)

    Duties and Responsibilities:

    • MULTITASKING in different departments which includes Pediatrics, ER, DR/LR, and OPD

    STAFF NURSE

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2016 to December 2018 (35 Months)

    Duties and Responsibilities:

    Medical Department
    • Outpatient Department
    • Vital signs taking and ECG
    • Comprehensive documentation
    • Extraction Area
    • IV Insertion
    • Blood Extraction
    • IVF Therapy
    • IM and IV injections
    • Minor Operating Room/ Dressing Area
    • Wound care and Wound dressing
    • Assisting doctors in Minor Surgery
    • Assisting doctors in Casting J
    Dermatology Department
    • Trained in Pre and Post Laser Assessment
    • Worked in Hair Removal Laser
    • Hair Removal therapy using various Laser machines:
    • Gentle Lase Pro
    • Duetto Evo
    • VRM/ Spectra
    • Deka (Alex and Yag)
    • Trained in Laser Machines' cleaning and maintenance

    Education History

    Field of Study:

    Nursing

    Major:

    Nursing

    Graduation Date:

    March 1, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Virtual Assistant Skills, Data Entry,

    INTERMEDIATE ★★

      Medical Transcription

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name:
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.78/hr

    Jenny

    Candidate ID: 493022


    ADVANCED

      Sabre GDS, Amadeus CRS...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.78 per hour or $USD 674.22 per month

    Full Time: $USD 7.78 per hour or $USD 1348.45 per month

    Remote Staff Recruiter Comments

    • Jen has been working for almost 3 years in the Business Process Outsourcing Industry handling travel accounts for Australian and New Zealand clients where she handled and performed the role of Travel Consultant. She then ventured into Freelancing and worked with a short-term client as an appointment setter.  She also has a bachelor's degree in communication.  
    • She has been consistently recognized as a top agent in their cluster and because of that she was offered a QA position.
    • She also gained certifications from the online trainings she attended for the following:
      • Online Training Course on Virtual Assistant
      • Social Media Management
      • WordPress Freelancing 
      • Facebook Ads 
      • Shopify Freelancing 
    • She was exposed to the following tasks:
      • Customer Service
      • Phone Support - Inbound and Outbound Call
      • Email and chat support
      • Appointment Setting
      • Ticketing
      • Process cancellations, voluntary and involuntary changes
      • Flight, Car, and Hotel bookings
      • Process end-to-end refund
      • Administrative tasks
    • She is proficient in using PowerDispatch, Google Local Service Ads, MS Office, Sabre GDS and Amadeus.
    • She has a basic knowledge in Farelogix.
    • She has a good communication skills.
    • She considers herself as fast-learner, team-player and hardworking person.
    • She can start ASAP, amendable working any shifts and open for any full-time or part-time role.
    Predictive Index Profile - Altruist

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Jenny Beth is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jenny Beth gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


    Employment History

    Travel Cosultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2019 to February 2023 (42 Months)

    Duties and Responsibilities:

    • Assist general inquires of the clients and customers through call
    • Process flight, car and hotel booking.
    • Ticketing.
    • Process end-to-end refund.
    • Process cancellations, voluntary and involuntary changes
    • Email and Chat Support
    • Administrative tasks

    Appointment Setter

    Industry:

    Repair and Maintenance Services

    Employment Period:

    May 2023 to June 2023 (1 Months)

    Duties and Responsibilities:

    • Schedule appointments between customers and technicians.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Communications

    Graduation Date:

    March 31, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    management

    Graduation Date:

    January 2, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sabre GDS, Amadeus CRS,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.78/hr

    Jenny

    Candidate ID: 493022


    ADVANCED

      Sabre GDS, Amadeus CRS...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.78 per hour or $USD 674.22 per month

    Full Time: $USD 7.78 per hour or $USD 1348.45 per month

    Remote Staff Recruiter Comments

    • Jen has been working for almost 3 years in the Business Process Outsourcing Industry handling travel accounts for Australian and New Zealand clients where she handled and performed the role of Travel Consultant. She then ventured into Freelancing and worked with a short-term client as an appointment setter.  She also has a bachelor's degree in communication.  
    • She has been consistently recognized as a top agent in their cluster and because of that she was offered a QA position.
    • She also gained certifications from the online trainings she attended for the following:
      • Online Training Course on Virtual Assistant
      • Social Media Management
      • WordPress Freelancing 
      • Facebook Ads 
      • Shopify Freelancing 
    • She was exposed to the following tasks:
      • Customer Service
      • Phone Support - Inbound and Outbound Call
      • Email and chat support
      • Appointment Setting
      • Ticketing
      • Process cancellations, voluntary and involuntary changes
      • Flight, Car, and Hotel bookings
      • Process end-to-end refund
      • Administrative tasks
    • She is proficient in using PowerDispatch, Google Local Service Ads, MS Office, Sabre GDS and Amadeus.
    • She has a basic knowledge in Farelogix.
    • She has a good communication skills.
    • She considers herself as fast-learner, team-player and hardworking person.
    • She can start ASAP, amendable working any shifts and open for any full-time or part-time role.
    Predictive Index Profile - Altruist

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Jenny Beth is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jenny Beth gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


    Employment History

    Travel Cosultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2019 to February 2023 (42 Months)

    Duties and Responsibilities:

    • Assist general inquires of the clients and customers through call
    • Process flight, car and hotel booking.
    • Ticketing.
    • Process end-to-end refund.
    • Process cancellations, voluntary and involuntary changes
    • Email and Chat Support
    • Administrative tasks

    Appointment Setter

    Industry:

    Repair and Maintenance Services

    Employment Period:

    May 2023 to June 2023 (1 Months)

    Duties and Responsibilities:

    • Schedule appointments between customers and technicians.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Communications

    Graduation Date:

    March 31, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    management

    Graduation Date:

    January 2, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sabre GDS, Amadeus CRS,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $10.30/hr

    Rejoice

    Candidate ID: 493016


    ADVANCED

      Virtual Assistant Skills, Executive Assistance, Calendar Management, Email management...

    INTERMEDIATE

      Appointment Setting, Lead Generation, Chat Support...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.81 per hour or $USD 1023.88 per month

    Full Time: $USD 10.30 per hour or $USD 1785.51 per month

    Remote Staff Recruiter Comments

    • Joice has been working for 9 years as Customer Service Representative, Social Media Manager, Claims Coordinator, and Virtual Lead Manager within the BPO, Healthcare, and Telecommunications industries where she honed her skills in 
      • Calendar Management
      • Appointment Setting
      • Coordinating
      • Cold Calling
      • Lead Generation
      • Social Media Management
    • She has a degree in BS Electrical Engineering
    • She is proficient with
      • Zillow
      • Avaya
      • Cisco
      • Podio
    • She can start immediately . Any working schedule for a full-time position.

    Predictive Index Behavioral Profile- Adapter
    Strongest Behaviors
    • Drive to protect the company against risk by doing things in general accordance with established standards.
    • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
    • Detail-oriented and helpful; works comfortably as part of a team and often checks work.
    Behavioral Summary

    This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

    Rejoice is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


    Employment History

    Executive Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2024 to May 2024 (4 Months)

    Duties and Responsibilities:

    • Recognized by management for proactive administrative support, contributing to a positive and efficient work environment.
    • Successfully coordinated complex schedules, prioritized meetings, and optimized time utilization, minimizing scheduling conflicts by 25%.
    • Restructured document filing systems, reducing retrieval time by 40% and ensuring seamless access to critical information.
    • Expertly coordinated executive travel, minimizing costs by 15% while ensuring seamless experiences.
    • Successfully managed and organized the client's inbox, ensuring that all emails were replied to and notifying the client of any important or pertinent information.
    • Meticulously checked and audited the credit card finances or credit card statements, ensuring precision and reliability in financial documentation.

    Executive Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2024 to March 2025 (9 Months)

    Duties and Responsibilities:

    • Prioritized urgent emails, forwarding and notifying the CEO as necessary.
    • Ensured accuracy of employees' weekly time cards, confirming records with the CEO and COO, and resolving payroll discrepancies.
    • Served as the primary contact between the CEO and the internal team, managing all communication.
    • Organized and maintained the CEO’s calendar schedule, coordinating meetings, appointments, and travel.
    • Prepared agendas, documented meeting notes, and followed up on action items, ensuring readiness for meetings.
    • Supported special projects through research, data compilation, and regular progress updates to the CEO.
    • Prioritized tasks to anticipate the CEO’s needs and ensure smooth operations.
    • Assisted with planning, coordinating, and executing company projects alongside the CEO.
    • Helped develop SOPs in Trainual for distribution to staff.

    Executive Assistant

    Industry:

    Others

    Employment Period:

    January 2020 to January 2024 (48 Months)

    Duties and Responsibilities:

    • Managed CEO’s calendar, scheduled/rescheduled appointments, and blocked out custom dates for meetings and personal events.
    • Handled email inbox management, filtered and responded to FAQs, and escalated urgent inquiries.
    • Processed refunds, monitored Stripe disputes, and coordinated with customers for resolution.
    • Created and maintained Standard Operating Procedures (SOPs) for operational workflows.
    • Scheduled car services, family outings, restaurant reservations, and travel arrangements, ensuring seamless execution of personal and professional commitments.
    • Coordinated internal and external team communications to streamline project updates and task management.
    • Organized and processed Zoom recordings for Wistia, ensuring proper titling, editing, and uploading.
    • Approved and managed member requests in Skool, including account setup and access verification.
    • Generated daily ad performance reports and customized client campaign data for clarity and insights.
    • Troubleshoot customer issues, ensuring accurate record-keeping and satisfaction.
    • Designed and formatted testimonials using Canva for marketing purposes.
    • Performed various ad hoc tasks, including gift buying, planning family events, and managing SOPs for travel.
    Key Achievements:
    • Streamlined operational processes through effective SOP creation, improving task execution efficiency.
    • Successfully managed customer disputes, leading to improved client satisfaction and business retentiootn.
    • Enhanced team productivity by ensuring timely and clear communication across departments.

    Real Estate Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2018 to January 2020 (23 Months)

    Duties and Responsibilities:

    Campaign Manager
    • Campaign Leadership: Successfully designed and executed targeted marketing campaigns across various channels, driving lead generation and property promotions.
    • Lead Management: Effectively tracked and analyzed campaign performance, optimizing strategies to enhance lead conversion rates.
    • CRM Expertise: Efficiently managed and updated campaigns in CRMs, ensuring data accuracy and seamless workflow integration.
    • Performance Reporting: Generated detailed reports on campaign success, providing actionable insights for continuous improvement.
    Appointment Setter
    • Effective Scheduling: Successfully arranged and confirmed appointments for real estate agents, ensuring a steady flow of qualified meetings.
    • Lead Engagement: Conducted outbound calls to potential clients, introducing services and securing appointments.
    • Lead Qualification: Assessed and qualified leads, ensuring appointments were set with prospects showing genuine interest.
    • Follow-Up Management: Implemented follow-up strategies to remind clients of appointments and reschedule as needed.
    • CRM Management: Maintained accurate records of leads and appointments in the CRM, facilitating organized and efficient scheduling.
    • Customer Relations: Provided exceptional service, addressing client inquiries and ensuring a positive experience throughout the appointment-setting process.
    Cold Caller
    • Lead Generation: Successfully conducted high-volume outbound calls, generating new leads and introducing real estate services effectively.
    • Script Adherence: Utilized and adapted scripts to engage potential clients, establishing initial contact and generating interest in real estate opportunities.
    • Data Recording: Accurately documented call details, client information, and outcomes in the CRM, ensuring thorough and up-to-date records.
    • Follow-Up Execution: Coordinated follow-up calls and emails to nurture leads and maintain engagement.
    • Performance Goals: Consistently met or exceeded call targets and lead generation objectives, contributing to overall team success.
    Social Media Manager & Administrative Support
    • Strategy Development: Successfully created and executed social media strategies to enhance real estate brand visibility and promote property listings.
    • Content Creation: Designed and published engaging content for social media platforms, including property showcases, market updates, and promotional posts.
    • Campaign Execution: Led impactful social media campaigns to drive engagement, generate leads, and boost brand recognition.
    • Engagement Handling: Effectively monitored and responded to social media interactions, maintaining a positive online presence.
    • Task Coordination: Provided seamless administrative support, including scheduling property showings, managing client communications, and organizing documents.
    • Lead Generation: Utilized social media platforms to attract and convert potential leads into client appointments.
    • Market Insights: Conducted research on social media trends and competitor activities to refine marketing strategies and enhance outreach.
    • Reporting and Analytics: Tracked and analyzed social media performance metrics, delivering insights to optimize strategies and measure success.
    • Collaborative Efforts: Worked closely with real estate agents and team members to align social media initiatives with overall marketing and sales objectives.
    • Content Scheduling: Planned and managed social media content schedules, ensuring consistent and timely updates.

    Education History

    Field of Study:

    Engineering (Electrical/Electronic)

    Major:

    Electronics and Communications Engineering

    Graduation Date:

    May 31, 2018

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Virtual Assistant Skills, Executive Assistance, Calendar Management, Email management, Project Management, Oral Communication, Project Coordination, Travel Management, Administrative Skills,

    INTERMEDIATE ★★

      Appointment SettingLead GenerationChat Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14745465673
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei
    • Processor: Intel core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.30/hr

    Rejoice

    Candidate ID: 493016


    ADVANCED

      Virtual Assistant Skills, Executive Assistance, Calendar Management, Email management...

    INTERMEDIATE

      Appointment Setting, Lead Generation, Chat Support...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.81 per hour or $USD 1023.88 per month

    Full Time: $USD 10.30 per hour or $USD 1785.51 per month

    Remote Staff Recruiter Comments

    • Joice has been working for 9 years as Customer Service Representative, Social Media Manager, Claims Coordinator, and Virtual Lead Manager within the BPO, Healthcare, and Telecommunications industries where she honed her skills in 
      • Calendar Management
      • Appointment Setting
      • Coordinating
      • Cold Calling
      • Lead Generation
      • Social Media Management
    • She has a degree in BS Electrical Engineering
    • She is proficient with
      • Zillow
      • Avaya
      • Cisco
      • Podio
    • She can start immediately . Any working schedule for a full-time position.

    Predictive Index Behavioral Profile- Adapter
    Strongest Behaviors
    • Drive to protect the company against risk by doing things in general accordance with established standards.
    • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
    • Detail-oriented and helpful; works comfortably as part of a team and often checks work.
    Behavioral Summary

    This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

    Rejoice is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


    Employment History

    Executive Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2024 to May 2024 (4 Months)

    Duties and Responsibilities:

    • Recognized by management for proactive administrative support, contributing to a positive and efficient work environment.
    • Successfully coordinated complex schedules, prioritized meetings, and optimized time utilization, minimizing scheduling conflicts by 25%.
    • Restructured document filing systems, reducing retrieval time by 40% and ensuring seamless access to critical information.
    • Expertly coordinated executive travel, minimizing costs by 15% while ensuring seamless experiences.
    • Successfully managed and organized the client's inbox, ensuring that all emails were replied to and notifying the client of any important or pertinent information.
    • Meticulously checked and audited the credit card finances or credit card statements, ensuring precision and reliability in financial documentation.

    Executive Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2024 to March 2025 (9 Months)

    Duties and Responsibilities:

    • Prioritized urgent emails, forwarding and notifying the CEO as necessary.
    • Ensured accuracy of employees' weekly time cards, confirming records with the CEO and COO, and resolving payroll discrepancies.
    • Served as the primary contact between the CEO and the internal team, managing all communication.
    • Organized and maintained the CEO’s calendar schedule, coordinating meetings, appointments, and travel.
    • Prepared agendas, documented meeting notes, and followed up on action items, ensuring readiness for meetings.
    • Supported special projects through research, data compilation, and regular progress updates to the CEO.
    • Prioritized tasks to anticipate the CEO’s needs and ensure smooth operations.
    • Assisted with planning, coordinating, and executing company projects alongside the CEO.
    • Helped develop SOPs in Trainual for distribution to staff.

    Executive Assistant

    Industry:

    Others

    Employment Period:

    January 2020 to January 2024 (48 Months)

    Duties and Responsibilities:

    • Managed CEO’s calendar, scheduled/rescheduled appointments, and blocked out custom dates for meetings and personal events.
    • Handled email inbox management, filtered and responded to FAQs, and escalated urgent inquiries.
    • Processed refunds, monitored Stripe disputes, and coordinated with customers for resolution.
    • Created and maintained Standard Operating Procedures (SOPs) for operational workflows.
    • Scheduled car services, family outings, restaurant reservations, and travel arrangements, ensuring seamless execution of personal and professional commitments.
    • Coordinated internal and external team communications to streamline project updates and task management.
    • Organized and processed Zoom recordings for Wistia, ensuring proper titling, editing, and uploading.
    • Approved and managed member requests in Skool, including account setup and access verification.
    • Generated daily ad performance reports and customized client campaign data for clarity and insights.
    • Troubleshoot customer issues, ensuring accurate record-keeping and satisfaction.
    • Designed and formatted testimonials using Canva for marketing purposes.
    • Performed various ad hoc tasks, including gift buying, planning family events, and managing SOPs for travel.
    Key Achievements:
    • Streamlined operational processes through effective SOP creation, improving task execution efficiency.
    • Successfully managed customer disputes, leading to improved client satisfaction and business retentiootn.
    • Enhanced team productivity by ensuring timely and clear communication across departments.

    Real Estate Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2018 to January 2020 (23 Months)

    Duties and Responsibilities:

    Campaign Manager
    • Campaign Leadership: Successfully designed and executed targeted marketing campaigns across various channels, driving lead generation and property promotions.
    • Lead Management: Effectively tracked and analyzed campaign performance, optimizing strategies to enhance lead conversion rates.
    • CRM Expertise: Efficiently managed and updated campaigns in CRMs, ensuring data accuracy and seamless workflow integration.
    • Performance Reporting: Generated detailed reports on campaign success, providing actionable insights for continuous improvement.
    Appointment Setter
    • Effective Scheduling: Successfully arranged and confirmed appointments for real estate agents, ensuring a steady flow of qualified meetings.
    • Lead Engagement: Conducted outbound calls to potential clients, introducing services and securing appointments.
    • Lead Qualification: Assessed and qualified leads, ensuring appointments were set with prospects showing genuine interest.
    • Follow-Up Management: Implemented follow-up strategies to remind clients of appointments and reschedule as needed.
    • CRM Management: Maintained accurate records of leads and appointments in the CRM, facilitating organized and efficient scheduling.
    • Customer Relations: Provided exceptional service, addressing client inquiries and ensuring a positive experience throughout the appointment-setting process.
    Cold Caller
    • Lead Generation: Successfully conducted high-volume outbound calls, generating new leads and introducing real estate services effectively.
    • Script Adherence: Utilized and adapted scripts to engage potential clients, establishing initial contact and generating interest in real estate opportunities.
    • Data Recording: Accurately documented call details, client information, and outcomes in the CRM, ensuring thorough and up-to-date records.
    • Follow-Up Execution: Coordinated follow-up calls and emails to nurture leads and maintain engagement.
    • Performance Goals: Consistently met or exceeded call targets and lead generation objectives, contributing to overall team success.
    Social Media Manager & Administrative Support
    • Strategy Development: Successfully created and executed social media strategies to enhance real estate brand visibility and promote property listings.
    • Content Creation: Designed and published engaging content for social media platforms, including property showcases, market updates, and promotional posts.
    • Campaign Execution: Led impactful social media campaigns to drive engagement, generate leads, and boost brand recognition.
    • Engagement Handling: Effectively monitored and responded to social media interactions, maintaining a positive online presence.
    • Task Coordination: Provided seamless administrative support, including scheduling property showings, managing client communications, and organizing documents.
    • Lead Generation: Utilized social media platforms to attract and convert potential leads into client appointments.
    • Market Insights: Conducted research on social media trends and competitor activities to refine marketing strategies and enhance outreach.
    • Reporting and Analytics: Tracked and analyzed social media performance metrics, delivering insights to optimize strategies and measure success.
    • Collaborative Efforts: Worked closely with real estate agents and team members to align social media initiatives with overall marketing and sales objectives.
    • Content Scheduling: Planned and managed social media content schedules, ensuring consistent and timely updates.

    Education History

    Field of Study:

    Engineering (Electrical/Electronic)

    Major:

    Electronics and Communications Engineering

    Graduation Date:

    May 31, 2018

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Virtual Assistant Skills, Executive Assistance, Calendar Management, Email management, Project Management, Oral Communication, Project Coordination, Travel Management, Administrative Skills,

    INTERMEDIATE ★★

      Appointment SettingLead GenerationChat Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14745465673
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei
    • Processor: Intel core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.78/hr

    Anamay

    Candidate ID: 492783


    ADVANCED

      Administrative Skills, Customer Handling, Customer Service, Order Processing...

    INTERMEDIATE

      Avaya...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time US Pacific Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.78 per hour or $USD 674.22 per month

    Full Time: $USD 7.78 per hour or $USD 1348.45 per month

    Remote Staff Recruiter Comments

    May has 6 years of relevant work experience in the BPO, Science, Digital marketing, telecommunication, and Real Estate industries
    She started her career as a Customer Service Representative and later on was promoted to Quality Assurance Analyst at the same company
    She has experience supporting clients from the US, UK, Australia, and New Zealand
    She has performed the following tasks:
    • Customer Service handling both inbound and Outbound calls
    • Call monitoring
    • Email and Chat support
    • Technical Support (basic troubleshooting of internet mesh, etc.)
    • Transcription (Audio and Video)
    • Administrative tasks (data entry, order processing, monitoring deliveries, property listing, calendar management, etc.)
    • Virtual Assistant
    • Sales support
    • Customer retention
    • Report extraction
    She is proficient in using the following tools:
    • Podio
    • Skype
    • Bitrix
    • Livebox
    • Softphone
    • Salesforce
    • RingCentral
    • MS Teams
    • Google Drive
    • Microsoft Excel
    • DesktopOne
    • Avaya 
    • Zendesk
    • Outlook
    • NICE
    She can start immediately
    She is amenable to working the day shift schedule for any full-time or part-time roles.

    Predictive Index Behavioral Profile- Specialist
    https://www.predictiveindex.com/reference-profile/specialist/


    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in May, who takes responsibilities very seriously.

    With experience and/or training, May will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and May is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to January 2019 (21 Months)

    Duties and Responsibilities:

    • Answering Inbound | Outbound Calls
    • Answering Emails
    • Track and Trace Delivery
    • Sender Support
    • Consumer Support
    • Back Office Support

    Audio and Video Transcriptionist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2021 to January 2022 (3 Months)

    Duties and Responsibilities:

    • Audio Transcription
    • Video Transcription
    • file Extraction
    • file Deletion

    Customer Care & Technical Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to February 2022 (11 Months)

    Duties and Responsibilities:

    • Inbound and Outbound calls
    • Email and Chat Support
    • Sales Expert
    • Customer Support
    • Technical Support
    • Order Processing Support

    Call Monitoring Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2019 to March 2021 (17 Months)

    Duties and Responsibilities:

    • Insuring Call Quality
    • Supporting Operations Improvement
    • Presenting Quality to Clients and Local Ops
    • Call Audits
    • Facilitates QA meetings and calibrations
    • Report Extraction
    • Email Support
    • Facilitating Quality Guidelines talks
    • Escalation Support Floor Support

    Quality Assurance Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2019 to October 2019 (9 Months)

    Duties and Responsibilities:

    • Insuring Call Quality
    • Supporting Operations Improvement
    • Presenting Quality to Clients and Local Ops
    • Call Audits
    • Report Extraction
    • Escalation Support
    • Facilitates QA meetings and calibrations
    • Floor Support

    Real Estate Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    September 2022 to January 2023 (4 Months)

    Duties and Responsibilities:

    • Administrative tasks
    • Answering emails
    • Scheduling meetings
    • Outbound calls
    • Managing incoming leads
    • Sales of Vacant Land Properties
    • Listing properties to different Real Estate Websites

    Winback Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2022 to September 2022 (4 Months)

    Duties and Responsibilities:

    • SEO Company
    • Customer Retention
    • Inbound and Outbound calls
    • Email Support
    • Sales Associate
    • Order and Data Entry
    • Customer Service

    Customer Care Specialist

    Industry:

    Employment Period:

    November 2021 to April 2022 (5 Months)

    Duties and Responsibilities:

    • Answering Inbound and Outbound calls
    • Emails Support
    • Chat Support
    • Sales Support
    • Data Entry
    • Order Processing
    • Track and Trace
    • Customer Support

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    May 31, 2023

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Customer Handling, Customer Service, Order Processing, Email management, Appointment Setting, CRM, Podio, Zendesk, Salesforce CRM,

    INTERMEDIATE ★★

      Avaya

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14721031459
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Dell
    • Processor: i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.78/hr

    Anamay

    Candidate ID: 492783


    ADVANCED

      Administrative Skills, Customer Handling, Customer Service, Order Processing...

    INTERMEDIATE

      Avaya...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time US Pacific Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.78 per hour or $USD 674.22 per month

    Full Time: $USD 7.78 per hour or $USD 1348.45 per month

    Remote Staff Recruiter Comments

    May has 6 years of relevant work experience in the BPO, Science, Digital marketing, telecommunication, and Real Estate industries
    She started her career as a Customer Service Representative and later on was promoted to Quality Assurance Analyst at the same company
    She has experience supporting clients from the US, UK, Australia, and New Zealand
    She has performed the following tasks:
    • Customer Service handling both inbound and Outbound calls
    • Call monitoring
    • Email and Chat support
    • Technical Support (basic troubleshooting of internet mesh, etc.)
    • Transcription (Audio and Video)
    • Administrative tasks (data entry, order processing, monitoring deliveries, property listing, calendar management, etc.)
    • Virtual Assistant
    • Sales support
    • Customer retention
    • Report extraction
    She is proficient in using the following tools:
    • Podio
    • Skype
    • Bitrix
    • Livebox
    • Softphone
    • Salesforce
    • RingCentral
    • MS Teams
    • Google Drive
    • Microsoft Excel
    • DesktopOne
    • Avaya 
    • Zendesk
    • Outlook
    • NICE
    She can start immediately
    She is amenable to working the day shift schedule for any full-time or part-time roles.

    Predictive Index Behavioral Profile- Specialist
    https://www.predictiveindex.com/reference-profile/specialist/


    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in May, who takes responsibilities very seriously.

    With experience and/or training, May will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and May is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to January 2019 (21 Months)

    Duties and Responsibilities:

    • Answering Inbound | Outbound Calls
    • Answering Emails
    • Track and Trace Delivery
    • Sender Support
    • Consumer Support
    • Back Office Support

    Audio and Video Transcriptionist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2021 to January 2022 (3 Months)

    Duties and Responsibilities:

    • Audio Transcription
    • Video Transcription
    • file Extraction
    • file Deletion

    Customer Care & Technical Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to February 2022 (11 Months)

    Duties and Responsibilities:

    • Inbound and Outbound calls
    • Email and Chat Support
    • Sales Expert
    • Customer Support
    • Technical Support
    • Order Processing Support

    Call Monitoring Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2019 to March 2021 (17 Months)

    Duties and Responsibilities:

    • Insuring Call Quality
    • Supporting Operations Improvement
    • Presenting Quality to Clients and Local Ops
    • Call Audits
    • Facilitates QA meetings and calibrations
    • Report Extraction
    • Email Support
    • Facilitating Quality Guidelines talks
    • Escalation Support Floor Support

    Quality Assurance Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2019 to October 2019 (9 Months)

    Duties and Responsibilities:

    • Insuring Call Quality
    • Supporting Operations Improvement
    • Presenting Quality to Clients and Local Ops
    • Call Audits
    • Report Extraction
    • Escalation Support
    • Facilitates QA meetings and calibrations
    • Floor Support

    Real Estate Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    September 2022 to January 2023 (4 Months)

    Duties and Responsibilities:

    • Administrative tasks
    • Answering emails
    • Scheduling meetings
    • Outbound calls
    • Managing incoming leads
    • Sales of Vacant Land Properties
    • Listing properties to different Real Estate Websites

    Winback Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2022 to September 2022 (4 Months)

    Duties and Responsibilities:

    • SEO Company
    • Customer Retention
    • Inbound and Outbound calls
    • Email Support
    • Sales Associate
    • Order and Data Entry
    • Customer Service

    Customer Care Specialist

    Industry:

    Employment Period:

    November 2021 to April 2022 (5 Months)

    Duties and Responsibilities:

    • Answering Inbound and Outbound calls
    • Emails Support
    • Chat Support
    • Sales Support
    • Data Entry
    • Order Processing
    • Track and Trace
    • Customer Support

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    May 31, 2023

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Customer Handling, Customer Service, Order Processing, Email management, Appointment Setting, CRM, Podio, Zendesk, Salesforce CRM,

    INTERMEDIATE ★★

      Avaya

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14721031459
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Dell
    • Processor: i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.80/hr

    Lian

    Candidate ID: 492556


    ADVANCED

      Phone Support, Inbound Collections, Debt Collection, Outbound Collections...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 9.80 per hour or $USD 1698.10 per month

    Remote Staff Recruiter Comments

    • Lian has been working for more than 10 years in the Business Proccess Outsourcing industry handling financial accounts where she supported the following tasks:
    • Collections Coordinator
    • Financial Service Representative II 
    • Accounts Receivable II
    • Loan Specialist
    • Mortgage Collections
    • Phone Support - inbound and Outbound
    • Customer Service
    • Administrative tasks
    • She has a background in the following financial activities:
    • Reconciling accounts
    • Submit invoices to customers
    • Credit and Collections
    • Prepare Weekly and monthly AR aging reports, Monthly pending deduction reports, sales invoice reports, weekly and monthly collection reports
    • She is proficient using SAP, MS Excel, Microsoft Dynamics 365, Slack, and CRM tools such as Fiserv and NoteSmith.
    • She has a basic knowledge in QuickBooks.
    • She has good communication skills.
    • She is available to start immediately. Predictive Index Profile - Guardian

      Strongest Behaviors
      • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
      • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
      • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
      • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
      • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
      Behavioral Summary

      A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Lian will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

      Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Collections Coordinator

    Industry:

    Consulting (Business & Management)

    Employment Period:

    December 2022 to March 2023 (2 Months)

    Duties and Responsibilities:

    • Locate and notify customers of delinquent accounts by mail, telephone
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Persuade customers to pay amounts due.
    • Record information about financial status of customers and status of collection efforts.
    • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
    • Confer with customers by telephone to determine reasons for overdue payments
       

    Financial Service Representative II/ AR

    Industry:

    Consulting (Business & Management)

    Employment Period:

    November 2021 to October 2022 (10 Months)

    Duties and Responsibilities:

    • Reduce delinquency on assigned accounts by frequently contacting customers
    • Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
    • Manage held orders on high risk accounts and implement payment plans as needed.
    • Properly document contacts, disputes, and promises to pay in the collection system.
    • Communicate and follow up with other departments to help customers resolve issues.
    • Meet defined department goals including activity, quality, and volume metrics.
    • Process EFT and credit card payments with high degree of accuracy and timeliness.
    • Monthly sales invoice report
    • Weekly and monthly AR aging report/ Monthly pending deduction report
    • Weekly and monthly collection report

    Accounts Receivable/Collections Coordinator II

    Industry:

    Consulting (Business & Management)

    Employment Period:

    July 2017 to November 2020 (40 Months)

    Duties and Responsibilities:

    • Reduce delinquency on assigned accounts by frequently contacting customers
    • Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
    • Manage held orders on high-risk accounts and implement payment plans as needed.
    • Properly document contacts, disputes, and promises to pay in the collection system.
    • Communicate and follow up with other departments to help customers resolve issues.
    • Meet defined department goals including activity, quality, and volume metrics.
    • Process EFT and credit card payments with high degree of accuracy and timeliness.
    • Monthly sales invoice report
    • Weekly and monthly AR aging report/ Monthly pending deduction report
    • Weekly and monthly collection report

    Loan Specialist for Loss Mitigation and Bankruptcy – Mortgage Collections

    Industry:

    Consulting (Business & Management)

    Employment Period:

    February 2023 to June 2017 (67 Months)

    Duties and Responsibilities:

    • Answer customer questions regarding problems with their accounts.
    • Advise customers of necessary actions and strategies for debt repayment.
    • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Record information about financial status of customers and status of collection efforts.
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
    • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
    • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

    CSR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2011 to September 2013 (23 Months)

    Duties and Responsibilities:

    • Answer customer questions regarding problems with their accounts.
    • Advise customers of necessary actions and strategies for debt repayment.
    • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Record information about financial status of customers and status of collection efforts.
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
    • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
    • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

    Education History


    Skills

    ADVANCED ★★★

      Phone Support, Inbound Collections, Debt Collection, Outbound Collections, Collections, SAP, Microsoft Dynamics 365 Business Central, Microsoft Excel, CRM,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: http://https://3610164.app.netsuite.com/app/common/search/searchresults.nl?searchid=7447&whence=
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei
    • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.80/hr

    Lian

    Candidate ID: 492556


    ADVANCED

      Phone Support, Inbound Collections, Debt Collection, Outbound Collections...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 9.80 per hour or $USD 1698.10 per month

    Remote Staff Recruiter Comments

    • Lian has been working for more than 10 years in the Business Proccess Outsourcing industry handling financial accounts where she supported the following tasks:
    • Collections Coordinator
    • Financial Service Representative II 
    • Accounts Receivable II
    • Loan Specialist
    • Mortgage Collections
    • Phone Support - inbound and Outbound
    • Customer Service
    • Administrative tasks
    • She has a background in the following financial activities:
    • Reconciling accounts
    • Submit invoices to customers
    • Credit and Collections
    • Prepare Weekly and monthly AR aging reports, Monthly pending deduction reports, sales invoice reports, weekly and monthly collection reports
    • She is proficient using SAP, MS Excel, Microsoft Dynamics 365, Slack, and CRM tools such as Fiserv and NoteSmith.
    • She has a basic knowledge in QuickBooks.
    • She has good communication skills.
    • She is available to start immediately. Predictive Index Profile - Guardian

      Strongest Behaviors
      • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
      • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
      • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
      • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
      • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
      Behavioral Summary

      A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Lian will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

      Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Collections Coordinator

    Industry:

    Consulting (Business & Management)

    Employment Period:

    December 2022 to March 2023 (2 Months)

    Duties and Responsibilities:

    • Locate and notify customers of delinquent accounts by mail, telephone
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Persuade customers to pay amounts due.
    • Record information about financial status of customers and status of collection efforts.
    • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
    • Confer with customers by telephone to determine reasons for overdue payments
       

    Financial Service Representative II/ AR

    Industry:

    Consulting (Business & Management)

    Employment Period:

    November 2021 to October 2022 (10 Months)

    Duties and Responsibilities:

    • Reduce delinquency on assigned accounts by frequently contacting customers
    • Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
    • Manage held orders on high risk accounts and implement payment plans as needed.
    • Properly document contacts, disputes, and promises to pay in the collection system.
    • Communicate and follow up with other departments to help customers resolve issues.
    • Meet defined department goals including activity, quality, and volume metrics.
    • Process EFT and credit card payments with high degree of accuracy and timeliness.
    • Monthly sales invoice report
    • Weekly and monthly AR aging report/ Monthly pending deduction report
    • Weekly and monthly collection report

    Accounts Receivable/Collections Coordinator II

    Industry:

    Consulting (Business & Management)

    Employment Period:

    July 2017 to November 2020 (40 Months)

    Duties and Responsibilities:

    • Reduce delinquency on assigned accounts by frequently contacting customers
    • Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
    • Manage held orders on high-risk accounts and implement payment plans as needed.
    • Properly document contacts, disputes, and promises to pay in the collection system.
    • Communicate and follow up with other departments to help customers resolve issues.
    • Meet defined department goals including activity, quality, and volume metrics.
    • Process EFT and credit card payments with high degree of accuracy and timeliness.
    • Monthly sales invoice report
    • Weekly and monthly AR aging report/ Monthly pending deduction report
    • Weekly and monthly collection report

    Loan Specialist for Loss Mitigation and Bankruptcy – Mortgage Collections

    Industry:

    Consulting (Business & Management)

    Employment Period:

    February 2023 to June 2017 (67 Months)

    Duties and Responsibilities:

    • Answer customer questions regarding problems with their accounts.
    • Advise customers of necessary actions and strategies for debt repayment.
    • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Record information about financial status of customers and status of collection efforts.
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
    • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
    • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

    CSR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2011 to September 2013 (23 Months)

    Duties and Responsibilities:

    • Answer customer questions regarding problems with their accounts.
    • Advise customers of necessary actions and strategies for debt repayment.
    • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Record information about financial status of customers and status of collection efforts.
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
    • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
    • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

    Education History


    Skills

    ADVANCED ★★★

      Phone Support, Inbound Collections, Debt Collection, Outbound Collections, Collections, SAP, Microsoft Dynamics 365 Business Central, Microsoft Excel, CRM,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: http://https://3610164.app.netsuite.com/app/common/search/searchresults.nl?searchid=7447&whence=
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei
    • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.79/hr

    Jessie

    Candidate ID: 492000


    ADVANCED

      Payroll Processing, Bank Reconciliation, Bookkeeping, Taxation...

    INTERMEDIATE

      Xero Accounting, Superannuation, BAS Reporting, Australian GST...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Jessie has been working for almost 3 years as a Bookkeeper and Accountant within different industries such as Retail, medical, logistics, and finance.
    • He is confident in supporting the following tasks:
      • Superannuation Preparation
      • Payroll
      • Bank reconciliation
      • Generating reports
      • Preparation of BAS and IAS
      • Tax Preparation
      • Financial Statements
      • Invoicing
      • Bookkeeping
    • He has a degree in Bachelor of Science in Accountancy and a Xero certified.
    • He has catered clients based in the US, UK, New Zealand and Australia.
    • He is proficient with Xero, QuickBooks, MYOB, SAP, Dext, Salesforce, and Hubdoc.
    • He is available to start immediately.
    Predictive Index Behavioral Profile- Specialist 

    Strongest Behaviors
    • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.

    Behavioral Summary

    Jessie Louis is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jessie Louis, who takes responsibilities very seriously.


    Employment History

    FREELANCE BOOKKEEPING

    Industry:

    Others

    Employment Period:

    October 2020 to January 2022 (14 Months)

    Duties and Responsibilities:

    • Creating an appropriate accounting system for the client
    • Organizing and categorizing client documents. Determining what accounting title is appropriate.
    • Preparation of financial statements (Income statement, Cash Flow statement, balance sheets, statement of shareholder's equity)
    • Tax preparation for various clients (local and international client)
    • Tax services • Preparation of Business Activity Statements for Australian clients

    STAFF ACCOUNTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2021 to December 2021 (11 Months)

    Duties and Responsibilities:

    • Checking opportunities via Salesforce for invoicing
    • Creation of invoice via Salesforce, once created invoice details will be uploaded to google sheet tracking report and upload the copy of the invoice into google drive folder whereas clients can view that specific sheet and specific folder for transparency.
    • Checking of Balances and Activity Report via bank feed and uploading the details via google sheet whereas clients can also view that specific sheet and can confirm unidentifiable deposits.
    • Application of bank deposits via Sage Intacct that came from the Balances and Activity Report.
    • Applications of Check payments via Sage Intacct.
    • Creation of Import files regarding donations via Classy and PayPal.
    • Creation of Import files regarding Stripe membership fees.
    • Reclassification entry for Stripe membership fees.
    • Checking of Grants and creation of Grant AR Record.
    • Checking of Donation Pledges and creation of Pledge AR Record.
    • Recording of Payroll Entries sent by client.
    • Creation of adjusting entries needed for bank reconciliation.
    • Preparation of Individual Tax Returns; individuals with business rental properties, capital gains tax.
    • Preparation of Business Activity Statements and IAS
    • Preparation of Company Tax Returns and Trust Tax Returns
    • Liaised with Senior Accountants
    • Checking through ATO Portal and downloading ATO Reports such as ICA and ITA and, for Individuals if they made Personal Superannuation Contributions.
    • Bookkeeping using Xero Accounting Software

    BOOKKEEPER/TAX ACCOUNTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2022 to June 2023 (17 Months)

    Duties and Responsibilities:

    • Maintain records of financial transactions for multiple clients
    • Prepare payroll reports and bank reconciliation
    • Superannuation Preparation
    • Provide monthly management accounting support by maintaining financial accounts such as profit and loss, balance sheet reconciliations
    • Review accuracy of information required for all financial transactions (accounts payable and receivable)
    • Prepare related reports and summaries
    • Other bookkeeping and reporting duties as required
    • Preparation of Individual Tax Returns; individuals with business rental properties, capital gains tax.
    • Preparation of Business Activity Statements and IAS
    • Preparation of Company Tax Returns and Trust Tax Returns
    • Liaised with Senior Accountants
    • Checking through ATO Portal and downloading ATO Reports such as ICA and ITA and, for Individuals if they made Personal

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    ACCOUNTANCY

    Graduation Date:

    April 1, 2020

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    ACCOUNTING

    Graduation Date:

    April 1, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Payroll ProcessingBank ReconciliationBookkeepingTaxation

    INTERMEDIATE ★★

      Xero AccountingSuperannuationBAS ReportingAustralian GST

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14687322486
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: customized
    • Processor: AMD Ryzen 5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.79/hr

    Jessie

    Candidate ID: 492000


    ADVANCED

      Payroll Processing, Bank Reconciliation, Bookkeeping, Taxation...

    INTERMEDIATE

      Xero Accounting, Superannuation, BAS Reporting, Australian GST...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Jessie has been working for almost 3 years as a Bookkeeper and Accountant within different industries such as Retail, medical, logistics, and finance.
    • He is confident in supporting the following tasks:
      • Superannuation Preparation
      • Payroll
      • Bank reconciliation
      • Generating reports
      • Preparation of BAS and IAS
      • Tax Preparation
      • Financial Statements
      • Invoicing
      • Bookkeeping
    • He has a degree in Bachelor of Science in Accountancy and a Xero certified.
    • He has catered clients based in the US, UK, New Zealand and Australia.
    • He is proficient with Xero, QuickBooks, MYOB, SAP, Dext, Salesforce, and Hubdoc.
    • He is available to start immediately.
    Predictive Index Behavioral Profile- Specialist 

    Strongest Behaviors
    • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.

    Behavioral Summary

    Jessie Louis is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jessie Louis, who takes responsibilities very seriously.


    Employment History

    FREELANCE BOOKKEEPING

    Industry:

    Others

    Employment Period:

    October 2020 to January 2022 (14 Months)

    Duties and Responsibilities:

    • Creating an appropriate accounting system for the client
    • Organizing and categorizing client documents. Determining what accounting title is appropriate.
    • Preparation of financial statements (Income statement, Cash Flow statement, balance sheets, statement of shareholder's equity)
    • Tax preparation for various clients (local and international client)
    • Tax services • Preparation of Business Activity Statements for Australian clients

    STAFF ACCOUNTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2021 to December 2021 (11 Months)

    Duties and Responsibilities:

    • Checking opportunities via Salesforce for invoicing
    • Creation of invoice via Salesforce, once created invoice details will be uploaded to google sheet tracking report and upload the copy of the invoice into google drive folder whereas clients can view that specific sheet and specific folder for transparency.
    • Checking of Balances and Activity Report via bank feed and uploading the details via google sheet whereas clients can also view that specific sheet and can confirm unidentifiable deposits.
    • Application of bank deposits via Sage Intacct that came from the Balances and Activity Report.
    • Applications of Check payments via Sage Intacct.
    • Creation of Import files regarding donations via Classy and PayPal.
    • Creation of Import files regarding Stripe membership fees.
    • Reclassification entry for Stripe membership fees.
    • Checking of Grants and creation of Grant AR Record.
    • Checking of Donation Pledges and creation of Pledge AR Record.
    • Recording of Payroll Entries sent by client.
    • Creation of adjusting entries needed for bank reconciliation.
    • Preparation of Individual Tax Returns; individuals with business rental properties, capital gains tax.
    • Preparation of Business Activity Statements and IAS
    • Preparation of Company Tax Returns and Trust Tax Returns
    • Liaised with Senior Accountants
    • Checking through ATO Portal and downloading ATO Reports such as ICA and ITA and, for Individuals if they made Personal Superannuation Contributions.
    • Bookkeeping using Xero Accounting Software

    BOOKKEEPER/TAX ACCOUNTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2022 to June 2023 (17 Months)

    Duties and Responsibilities:

    • Maintain records of financial transactions for multiple clients
    • Prepare payroll reports and bank reconciliation
    • Superannuation Preparation
    • Provide monthly management accounting support by maintaining financial accounts such as profit and loss, balance sheet reconciliations
    • Review accuracy of information required for all financial transactions (accounts payable and receivable)
    • Prepare related reports and summaries
    • Other bookkeeping and reporting duties as required
    • Preparation of Individual Tax Returns; individuals with business rental properties, capital gains tax.
    • Preparation of Business Activity Statements and IAS
    • Preparation of Company Tax Returns and Trust Tax Returns
    • Liaised with Senior Accountants
    • Checking through ATO Portal and downloading ATO Reports such as ICA and ITA and, for Individuals if they made Personal

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    ACCOUNTANCY

    Graduation Date:

    April 1, 2020

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    ACCOUNTING

    Graduation Date:

    April 1, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Payroll ProcessingBank ReconciliationBookkeepingTaxation

    INTERMEDIATE ★★

      Xero AccountingSuperannuationBAS ReportingAustralian GST

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14687322486
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: customized
    • Processor: AMD Ryzen 5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.07/hr

    Christine

    Candidate ID: 491203


    ADVANCED

      Email Support, Inbound Calls, Outbound Calling, Team Management...

    INTERMEDIATE

      Administrative Support, Back-office, Chat Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    US Central Standard Time US Mountain Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.07 per hour or $USD 1226.07 per month

    Remote Staff Recruiter Comments

    • Christine has 4 years of relevant work experience. She has performed various roles in where she supported the following tasks:
      • Customer service
      • Inbound Calls and Outbound Calls 
      • Escalation
      • Team Management 
      • Client Management 
      • Admin Support
    • She handle an insurance account and did:
      • Assisted employees with company-sponsored benefits enrolment health and insurance.
      • Communicated with insurance carriers about claims, filing claims for reimbursement along with confirming the deductible, co-pays, and doctor visits.
      • Assisted employees with the documents required to verify their dependents' eligibility for company-sponsored benefits. 
    • After a year of working she was promoted as a Team Leader. She managed a team of at least 10+ representatives. Including individual coaching
      sessions and team huddles to update everyone on their performance.
    • She is proficient with MS Excel, Citrix and Client based CRM.
    • She is available to start immediately. She is amenable to working the night shift for fulltime position.
    Predictive Index Behavioral Profile - Scholar

    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    Behavioral Summary
    Christine is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities. This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. 

     

    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2019 to October 2020 (14 Months)

    Duties and Responsibilities:

    • Assisted employees with company-sponsored benefits enrolment. This includes health and insurance.
    • Communicated with insurance carriers about claims, filing claims for reimbursement along with confirming the deductible, co-pays, and doctor visits.
    • Assisted employees with the documents required to verify their dependents' eligibility for company-sponsored benefits.
    • Took escalated, supervisor calls
    • Did outbound calls as the client requested

    Team Leader/Coach

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2023 to March 2023 (7 Months)

    Duties and Responsibilities:

    Same company. She was promoted after a year.
    • Managed teams of at least 10+ representatives. Including individual coaching sessions and team huddles to update everyone on their performance. 
    • Observe and provide feedback during call listening sessions to promote agent growth and performance. 
    • Assisted clients with Projects
    • Prepared and presented reports to Managers
    • Did Root-Cause analysis of Dissatisfaction Surveys to drive performance
    • Communicated with the client and workforce team to manage Service Level

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    May 1, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email Support, Inbound Calls, Outbound Calling, Team Management, Insurance Consulting, Client Support,

    INTERMEDIATE ★★

      Administrative SupportBack-officeChat Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Built-in
    • Processor: Intel Core i3
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.07/hr

    Christine

    Candidate ID: 491203


    ADVANCED

      Email Support, Inbound Calls, Outbound Calling, Team Management...

    INTERMEDIATE

      Administrative Support, Back-office, Chat Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    US Central Standard Time US Mountain Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.07 per hour or $USD 1226.07 per month

    Remote Staff Recruiter Comments

    • Christine has 4 years of relevant work experience. She has performed various roles in where she supported the following tasks:
      • Customer service
      • Inbound Calls and Outbound Calls 
      • Escalation
      • Team Management 
      • Client Management 
      • Admin Support
    • She handle an insurance account and did:
      • Assisted employees with company-sponsored benefits enrolment health and insurance.
      • Communicated with insurance carriers about claims, filing claims for reimbursement along with confirming the deductible, co-pays, and doctor visits.
      • Assisted employees with the documents required to verify their dependents' eligibility for company-sponsored benefits. 
    • After a year of working she was promoted as a Team Leader. She managed a team of at least 10+ representatives. Including individual coaching
      sessions and team huddles to update everyone on their performance.
    • She is proficient with MS Excel, Citrix and Client based CRM.
    • She is available to start immediately. She is amenable to working the night shift for fulltime position.
    Predictive Index Behavioral Profile - Scholar

    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    Behavioral Summary
    Christine is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities. This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. 

     

    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2019 to October 2020 (14 Months)

    Duties and Responsibilities:

    • Assisted employees with company-sponsored benefits enrolment. This includes health and insurance.
    • Communicated with insurance carriers about claims, filing claims for reimbursement along with confirming the deductible, co-pays, and doctor visits.
    • Assisted employees with the documents required to verify their dependents' eligibility for company-sponsored benefits.
    • Took escalated, supervisor calls
    • Did outbound calls as the client requested

    Team Leader/Coach

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2023 to March 2023 (7 Months)

    Duties and Responsibilities:

    Same company. She was promoted after a year.
    • Managed teams of at least 10+ representatives. Including individual coaching sessions and team huddles to update everyone on their performance. 
    • Observe and provide feedback during call listening sessions to promote agent growth and performance. 
    • Assisted clients with Projects
    • Prepared and presented reports to Managers
    • Did Root-Cause analysis of Dissatisfaction Surveys to drive performance
    • Communicated with the client and workforce team to manage Service Level

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    May 1, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email Support, Inbound Calls, Outbound Calling, Team Management, Insurance Consulting, Client Support,

    INTERMEDIATE ★★

      Administrative SupportBack-officeChat Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Built-in
    • Processor: Intel Core i3
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.58/hr

    Marie

    Candidate ID: 490680


    ADVANCED

      Customer Service, Phone Support, Fraud Recovery...

    INTERMEDIATE

      Inbound Upselling...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.58 per hour or $USD 656.74 per month

    Remote Staff Recruiter Comments

    Marie has over fifteen years of experience in the customer service industry handling financial accounts

    She worked as a Fraud Recovery Agent for a credit card company where she investigated cases with fraudulent activities such as:

    • Counterfeit cards
    • Lost/stolen cards
    • Account takeover
    • Unauthorized transactions
    • Fraud typing 
    • Credit bureau reporting

    Worked as a customer risk investigator for an international payment system where she investigated accounts with unauthorized activities

    Processed restrictions and appeals of accounts affected

    Marie also did a bit of upselling where she offered other packages and products to their existing clients

    Marie has very good communication skills and sounds pleasant over the phone

    She is open to part-time positions and can start immediately
     

    Predictive Index Behavioral Profile - Scholar

    https://www.predictiveindex.com/reference-profile/scholar/

    Strongest Behaviors:

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary:

    Marie Inez is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

    Marie is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

     

     


    Employment History

    Customer Care Professional

    Industry:

    Banking / Financial Services

    Employment Period:

    January 2022 to January 2023 (12 Months)

    Duties and Responsibilities:

    • Receives inbound calls from small business card members inquiring about their accounts
    • Introduces new products and services to existing customers to help grow their business

    Consumer Risk Investigator

    Industry:

    Banking / Financial Services

    Employment Period:

    May 2019 to December 2021 (31 Months)

    Duties and Responsibilities:

    • Investigates consumer accounts with reported unauthorized activity
    • Restricts accounts to mitigate risk
    • Lift restrictions through appeal process if account does not pose possible risk
    • Sends rebuttal letters to refute fraud claims

    Fraud Recovery Agent

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2013 to May 2019 (67 Months)

    Duties and Responsibilities:

    Investigates cases with the following fraud types:
    • Counterfeit cards
    • Lost/stolen cards
    • Account take over
    • Unauthorized card not present transactions
    Prior responsibilities:
    • Credit card new application (data entry and screening)
    • Credit bureau reporting, fraud
    • Date entry and encoding

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    BS in Hotel and Restaurant Management

    Graduation Date:

    March 31, 2003

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Phone Support, Fraud Recovery,

    INTERMEDIATE ★★

      Inbound Upselling

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name:
    • Processor:
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.58/hr

    Marie

    Candidate ID: 490680


    ADVANCED

      Customer Service, Phone Support, Fraud Recovery...

    INTERMEDIATE

      Inbound Upselling...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.58 per hour or $USD 656.74 per month

    Remote Staff Recruiter Comments

    Marie has over fifteen years of experience in the customer service industry handling financial accounts

    She worked as a Fraud Recovery Agent for a credit card company where she investigated cases with fraudulent activities such as:

    • Counterfeit cards
    • Lost/stolen cards
    • Account takeover
    • Unauthorized transactions
    • Fraud typing 
    • Credit bureau reporting

    Worked as a customer risk investigator for an international payment system where she investigated accounts with unauthorized activities

    Processed restrictions and appeals of accounts affected

    Marie also did a bit of upselling where she offered other packages and products to their existing clients

    Marie has very good communication skills and sounds pleasant over the phone

    She is open to part-time positions and can start immediately
     

    Predictive Index Behavioral Profile - Scholar

    https://www.predictiveindex.com/reference-profile/scholar/

    Strongest Behaviors:

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary:

    Marie Inez is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

    Marie is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

     

     


    Employment History

    Customer Care Professional

    Industry:

    Banking / Financial Services

    Employment Period:

    January 2022 to January 2023 (12 Months)

    Duties and Responsibilities:

    • Receives inbound calls from small business card members inquiring about their accounts
    • Introduces new products and services to existing customers to help grow their business

    Consumer Risk Investigator

    Industry:

    Banking / Financial Services

    Employment Period:

    May 2019 to December 2021 (31 Months)

    Duties and Responsibilities:

    • Investigates consumer accounts with reported unauthorized activity
    • Restricts accounts to mitigate risk
    • Lift restrictions through appeal process if account does not pose possible risk
    • Sends rebuttal letters to refute fraud claims

    Fraud Recovery Agent

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2013 to May 2019 (67 Months)

    Duties and Responsibilities:

    Investigates cases with the following fraud types:
    • Counterfeit cards
    • Lost/stolen cards
    • Account take over
    • Unauthorized card not present transactions
    Prior responsibilities:
    • Credit card new application (data entry and screening)
    • Credit bureau reporting, fraud
    • Date entry and encoding

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    BS in Hotel and Restaurant Management

    Graduation Date:

    March 31, 2003

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Phone Support, Fraud Recovery,

    INTERMEDIATE ★★

      Inbound Upselling

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name:
    • Processor:
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.28/hr

    Lynnel

    Candidate ID: 490238


    ADVANCED

      Email Support, Email Handling, Chat Support, SmartChat...

    INTERMEDIATE

      Graphic Design...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.28 per hour or $USD 630.52 per month

    Full Time: $USD 7.28 per hour or $USD 1261.04 per month

    Remote Staff Recruiter Comments

    • Lynnel has more than 13 years of relevant work experience performing as an Email and Chat Specialist where she mainly handled travel accounts in the BPO industry and she supported the following tasks for the US, UK, and Canadian clients:

      • Order Entry
      • Flight and Hotel Booking 
      • Processing flight cancellations
      • Assisting social media inquiries and creating templates for ChatBot
      • Customer Service
      • Data Collection and Entry
      • Customer Service
    • Lynnel also was part of the pioneering team working as a chat support and stayed in the same company for 10 years.

    • She is proficient with the following tools:

      • Oracle
      • LiveHelp
      • LivePerson
      • MS-DOS
      • Kana
      • Microsoft Office (Word, Excel, and PowerPoint)
    • She is available to start immediately and is amenable to working the day shift for any full-time position.
       

    Predictive Index Behavioral Profile - Scholar

    predictiveindex.com/reference-profile/scholar/

    Strongest Behaviors

    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
    • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
    • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.

    Behavioral Summary

    Lynnel Grace is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough, and very focused on their responsibilities.

    This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on a thorough knowledge of, and respect for “the book”. Working with factual, technical, or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself or delegating to others, follow-up is close to ensuring high-quality results.


    Employment History

    Customer Account Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2012 to March 2023 (130 Months)

    Duties and Responsibilities:

    • Basic billing review
    • Maintaining HIPAA compliance in every transaction
    • Providing assistance to partner and customer's via phone call, email, SMS, chat, and other social media platforms
    • Contacting leads and partners for data collection, follow up and schedule appointments

    Data Collection and Entry

    Industry:

    Consulting (Business & Management)

    Employment Period:

    May 2012 to July 2012 (2 Months)

    Duties and Responsibilities:

    • Collecting and entering data needed for various construction projects

    Telemarketing and Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2009 to May 2012 (37 Months)

    Duties and Responsibilities:

    • Order Entry
    • Product Inquiry
    • Upselling and cross selling

    ESL Teacher

    Industry:

    Education

    Employment Period:

    April 2009 to May 2012 (37 Months)

    Duties and Responsibilities:

    • Face-to-Face individual tutorial class
    • Online English Classes, group classes

    Education History

    Field of Study:

    Nursing

    Major:

    Bachelor of Science in Nursing

    Graduation Date:

    March 31, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email Support, Email Handling, Chat Support, SmartChat, Order Entry, Internet Research, Data Entry, Data Collection, Account Management, Customer Service, Travel Management, Booking Assistance,

    INTERMEDIATE ★★

      Graphic Design

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 132.78, Upload: 409.72
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.28/hr

    Lynnel

    Candidate ID: 490238


    ADVANCED

      Email Support, Email Handling, Chat Support, SmartChat...

    INTERMEDIATE

      Graphic Design...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.28 per hour or $USD 630.52 per month

    Full Time: $USD 7.28 per hour or $USD 1261.04 per month

    Remote Staff Recruiter Comments

    • Lynnel has more than 13 years of relevant work experience performing as an Email and Chat Specialist where she mainly handled travel accounts in the BPO industry and she supported the following tasks for the US, UK, and Canadian clients:

      • Order Entry
      • Flight and Hotel Booking 
      • Processing flight cancellations
      • Assisting social media inquiries and creating templates for ChatBot
      • Customer Service
      • Data Collection and Entry
      • Customer Service
    • Lynnel also was part of the pioneering team working as a chat support and stayed in the same company for 10 years.

    • She is proficient with the following tools:

      • Oracle
      • LiveHelp
      • LivePerson
      • MS-DOS
      • Kana
      • Microsoft Office (Word, Excel, and PowerPoint)
    • She is available to start immediately and is amenable to working the day shift for any full-time position.
       

    Predictive Index Behavioral Profile - Scholar

    predictiveindex.com/reference-profile/scholar/

    Strongest Behaviors

    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
    • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
    • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.

    Behavioral Summary

    Lynnel Grace is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough, and very focused on their responsibilities.

    This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on a thorough knowledge of, and respect for “the book”. Working with factual, technical, or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself or delegating to others, follow-up is close to ensuring high-quality results.


    Employment History

    Customer Account Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2012 to March 2023 (130 Months)

    Duties and Responsibilities:

    • Basic billing review
    • Maintaining HIPAA compliance in every transaction
    • Providing assistance to partner and customer's via phone call, email, SMS, chat, and other social media platforms
    • Contacting leads and partners for data collection, follow up and schedule appointments

    Data Collection and Entry

    Industry:

    Consulting (Business & Management)

    Employment Period:

    May 2012 to July 2012 (2 Months)

    Duties and Responsibilities:

    • Collecting and entering data needed for various construction projects

    Telemarketing and Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2009 to May 2012 (37 Months)

    Duties and Responsibilities:

    • Order Entry
    • Product Inquiry
    • Upselling and cross selling

    ESL Teacher

    Industry:

    Education

    Employment Period:

    April 2009 to May 2012 (37 Months)

    Duties and Responsibilities:

    • Face-to-Face individual tutorial class
    • Online English Classes, group classes

    Education History

    Field of Study:

    Nursing

    Major:

    Bachelor of Science in Nursing

    Graduation Date:

    March 31, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email Support, Email Handling, Chat Support, SmartChat, Order Entry, Internet Research, Data Entry, Data Collection, Account Management, Customer Service, Travel Management, Booking Assistance,

    INTERMEDIATE ★★

      Graphic Design

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 132.78, Upload: 409.72
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.08/hr

    Richelda

    Candidate ID: 490186


    ADVANCED

      Xero Accounting, MYOB, QuickBooks, Oracle...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.08 per hour or $USD 700.45 per month

    Full Time: $USD 8.08 per hour or $USD 1400.90 per month

    Remote Staff Recruiter Comments

    • Chel has a bachelor’s degree in Operations Management.
    • She has been working for 7 years in various industries - in a software company, real estate, consulting agency, retail, e-commerce, construction, solar company, and in an accounting firm.
    • She started her remote job in November 2022 catering to US and AU clients.
    • She has relevant experience in performing the following:
      • Auditing
      • Preparing financial reports and statements
      • Bookkeeping
      • Bank reconciliation
      • Collections
      • Managing end-to-end accounts receivable and payable
      • Purchasing and invoicing
      • Payroll
      • Phone support for clients and internal employees
      • Database entry/management
    • She has experience with vendor management wherein she contacted the supplier for outstanding payments and invoices. 
    • Her experience with Order Management & Shipping Management involved the creation of purchase orders, arranging shipment documents, and providing the necessary invoices. 
    • She has also done Inventory management, wherein she does physical audits of office supplies and manufacturing products. 
    • She is proficient in using different accounting software such as Oracle, QuickBooks Online, Xero, MYOB, Tiller Money, Expensify, Hubdoc, Carbon, and Suitefiles.
    • She considers herself an adaptable and resourceful person.
    • She can start immediately, amendable to work any shifts, and open for any full-time or part-time role.
    Predictive Index Profile - Altruist

    Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Richelda is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Richelda gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

     

    Employment History

    Treasury Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2017 to April 2019 (24 Months)

    Duties and Responsibilities:

    • Prepare financial reports
    • Monitor the status of Petty Cash Fund
    • Perform daily audit
    • Prepare daily cash sales report

    Accounting Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    January 2020 to February 2022 (24 Months)

    Duties and Responsibilities:

    • Matching invoice, purchase order and receipt
    • Maintaining Records and vendor files
    • Resolving vendor  and supplier inquiries professionally
    • Analyzing accounts and preparing reports
    • Reconciliation (Book Entries and Bank Transactions)
    • Assist with other accounting function

    Accounting Assistant/Site Accountant

    Industry:

    Property / Real Estate

    Employment Period:

    February 2022 to August 2022 (6 Months)

    Duties and Responsibilities:

    • Prepare and Generate Reports: GL/BS/P&L
    • Reconciliations: Bank/Accounts/Payroll
    • Handle Accounts Payables and Accounts Receivables
    • Accurately enter and process data related to billing and invoices promptly
    • Fund Forecasting

    Bookkeeper

    Industry:

    Others

    Employment Period:

    November 2022 to December 2023 (13 Months)

    Duties and Responsibilities:

    • Bookkeep daily transactions
    • Data Entries & Analyzation
    • Process payroll
    • Reconciliations: Bank/Accounts/Payroll
    • Preparing & Generates Reports:GL/P&L/BS

    AU Bookkeeper

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    September 2023 to March 2024 (5 Months)

    Duties and Responsibilities:

    • Bookkeep daily transactions
    • Prepare EOM/BAS/IAS
    • Daily bank and credit card reconciliation
    • Registered Fixed Asset and run depreciation
    • Create journal entries of invoices and bills

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Operations Management

    Graduation Date:

    October 1, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Xero Accounting, MYOB, QuickBooks, Oracle, Microsoft Excel,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP
    • Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.08/hr

    Richelda

    Candidate ID: 490186


    ADVANCED

      Xero Accounting, MYOB, QuickBooks, Oracle...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.08 per hour or $USD 700.45 per month

    Full Time: $USD 8.08 per hour or $USD 1400.90 per month

    Remote Staff Recruiter Comments

    • Chel has a bachelor’s degree in Operations Management.
    • She has been working for 7 years in various industries - in a software company, real estate, consulting agency, retail, e-commerce, construction, solar company, and in an accounting firm.
    • She started her remote job in November 2022 catering to US and AU clients.
    • She has relevant experience in performing the following:
      • Auditing
      • Preparing financial reports and statements
      • Bookkeeping
      • Bank reconciliation
      • Collections
      • Managing end-to-end accounts receivable and payable
      • Purchasing and invoicing
      • Payroll
      • Phone support for clients and internal employees
      • Database entry/management
    • She has experience with vendor management wherein she contacted the supplier for outstanding payments and invoices. 
    • Her experience with Order Management & Shipping Management involved the creation of purchase orders, arranging shipment documents, and providing the necessary invoices. 
    • She has also done Inventory management, wherein she does physical audits of office supplies and manufacturing products. 
    • She is proficient in using different accounting software such as Oracle, QuickBooks Online, Xero, MYOB, Tiller Money, Expensify, Hubdoc, Carbon, and Suitefiles.
    • She considers herself an adaptable and resourceful person.
    • She can start immediately, amendable to work any shifts, and open for any full-time or part-time role.
    Predictive Index Profile - Altruist

    Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Richelda is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Richelda gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

     

    Employment History

    Treasury Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2017 to April 2019 (24 Months)

    Duties and Responsibilities:

    • Prepare financial reports
    • Monitor the status of Petty Cash Fund
    • Perform daily audit
    • Prepare daily cash sales report

    Accounting Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    January 2020 to February 2022 (24 Months)

    Duties and Responsibilities:

    • Matching invoice, purchase order and receipt
    • Maintaining Records and vendor files
    • Resolving vendor  and supplier inquiries professionally
    • Analyzing accounts and preparing reports
    • Reconciliation (Book Entries and Bank Transactions)
    • Assist with other accounting function

    Accounting Assistant/Site Accountant

    Industry:

    Property / Real Estate

    Employment Period:

    February 2022 to August 2022 (6 Months)

    Duties and Responsibilities:

    • Prepare and Generate Reports: GL/BS/P&L
    • Reconciliations: Bank/Accounts/Payroll
    • Handle Accounts Payables and Accounts Receivables
    • Accurately enter and process data related to billing and invoices promptly
    • Fund Forecasting

    Bookkeeper

    Industry:

    Others

    Employment Period:

    November 2022 to December 2023 (13 Months)

    Duties and Responsibilities:

    • Bookkeep daily transactions
    • Data Entries & Analyzation
    • Process payroll
    • Reconciliations: Bank/Accounts/Payroll
    • Preparing & Generates Reports:GL/P&L/BS

    AU Bookkeeper

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    September 2023 to March 2024 (5 Months)

    Duties and Responsibilities:

    • Bookkeep daily transactions
    • Prepare EOM/BAS/IAS
    • Daily bank and credit card reconciliation
    • Registered Fixed Asset and run depreciation
    • Create journal entries of invoices and bills

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Operations Management

    Graduation Date:

    October 1, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Xero Accounting, MYOB, QuickBooks, Oracle, Microsoft Excel,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP
    • Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.28/hr

    Jan

    Candidate ID: 489716


    ADVANCED

      Administrative Support, Administrative Skills, Retention...

    INTERMEDIATE

      Property Management, Email management, Email Lead Generation, Customer Service...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.28 per hour or $USD 630.52 per month

    Full Time: $USD 7.28 per hour or $USD 1261.04 per month

    Remote Staff Recruiter Comments

    • Janna has been working for almost 7 years as Customer Service Representative, Administrative Assistant, Executive Assistant, and Retention Specialist within BPO, telecommunication, and, Real Estate industries where she honed her skills in:
      • Customer Handling
      • Email Management
      • Administrative Assistant Support
      • Property Management
      • Social Media Management
      • Basic Bookkeeping
      • Lead Generation
    • She is proficient with Zendesk, Avaya, Citrix, Slack, Google Suite, Zoom, Hubspot, WhatsApp, Camtasia, Canva, Discord, Airtable Zoho, Microsoft Excel and has basic knowledge with Gorgias.
    • She can start as soon as possible for a full-time position at any time zone.

    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.


    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jan Alexis will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Customer Service Agent

    Industry:

    Employment Period:

    September 2015 to February 2017 (16 Months)

    Duties and Responsibilities:

    • Process customers' orders and upsell products, account insurance, and warranties.
    • Addressed customer service inquiries in a timely fashion.
    • Achieved a customer satisfaction rating of 98%
    • Served as an SME.
    • Trains new customer service representatives

    Retention Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2017 to April 2023 (73 Months)

    Duties and Responsibilities:

    • Proactively call customers to review products and services
    • Retain customers by resolving concerns and reviewing household needs Resolve customer's billing and technical concerns
    • Upsell products and services Citrix/Avaya

    Personal Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2023 to April 2023 (3 Months)

    Duties and Responsibilities:

    • Administrative tasks
    • Light bookkeeping
    • Property Management
    • Social Media Manangement

    Assistant to CEO

    Industry:

    Others

    Employment Period:

    August 2022 to January 2023 (4 Months)

    Duties and Responsibilities:

    • Email Management Client
    • Onboarding
    • Lead Generation
    • Email and Phone Outreach
    • Generating courses for the onboarding process Camtasia/Canva/Stripo/Zoom/Discord

    Shift Verification Agent

    Industry:

    Others

    Employment Period:

    January 2022 to July 2022 (6 Months)

    Duties and Responsibilities:

    • Resolves an average of 400 inquiries weekly
    • Review documents sent by clients
    • Contact customers through email to resolve shift concerns Zendesk/Slack/Confluence/Insightful

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Secondary Education

    Graduation Date:

    May 29, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative SupportAdministrative SkillsRetention

    INTERMEDIATE ★★

      Property ManagementEmail managementEmail Lead GenerationCustomer Service

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14654598335
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.28/hr

    Jan

    Candidate ID: 489716


    ADVANCED

      Administrative Support, Administrative Skills, Retention...

    INTERMEDIATE

      Property Management, Email management, Email Lead Generation, Customer Service...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.28 per hour or $USD 630.52 per month

    Full Time: $USD 7.28 per hour or $USD 1261.04 per month

    Remote Staff Recruiter Comments

    • Janna has been working for almost 7 years as Customer Service Representative, Administrative Assistant, Executive Assistant, and Retention Specialist within BPO, telecommunication, and, Real Estate industries where she honed her skills in:
      • Customer Handling
      • Email Management
      • Administrative Assistant Support
      • Property Management
      • Social Media Management
      • Basic Bookkeeping
      • Lead Generation
    • She is proficient with Zendesk, Avaya, Citrix, Slack, Google Suite, Zoom, Hubspot, WhatsApp, Camtasia, Canva, Discord, Airtable Zoho, Microsoft Excel and has basic knowledge with Gorgias.
    • She can start as soon as possible for a full-time position at any time zone.

    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.


    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jan Alexis will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Customer Service Agent

    Industry:

    Employment Period:

    September 2015 to February 2017 (16 Months)

    Duties and Responsibilities:

    • Process customers' orders and upsell products, account insurance, and warranties.
    • Addressed customer service inquiries in a timely fashion.
    • Achieved a customer satisfaction rating of 98%
    • Served as an SME.
    • Trains new customer service representatives

    Retention Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2017 to April 2023 (73 Months)

    Duties and Responsibilities:

    • Proactively call customers to review products and services
    • Retain customers by resolving concerns and reviewing household needs Resolve customer's billing and technical concerns
    • Upsell products and services Citrix/Avaya

    Personal Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2023 to April 2023 (3 Months)

    Duties and Responsibilities:

    • Administrative tasks
    • Light bookkeeping
    • Property Management
    • Social Media Manangement

    Assistant to CEO

    Industry:

    Others

    Employment Period:

    August 2022 to January 2023 (4 Months)

    Duties and Responsibilities:

    • Email Management Client
    • Onboarding
    • Lead Generation
    • Email and Phone Outreach
    • Generating courses for the onboarding process Camtasia/Canva/Stripo/Zoom/Discord

    Shift Verification Agent

    Industry:

    Others

    Employment Period:

    January 2022 to July 2022 (6 Months)

    Duties and Responsibilities:

    • Resolves an average of 400 inquiries weekly
    • Review documents sent by clients
    • Contact customers through email to resolve shift concerns Zendesk/Slack/Confluence/Insightful

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Secondary Education

    Graduation Date:

    May 29, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative SupportAdministrative SkillsRetention

    INTERMEDIATE ★★

      Property ManagementEmail managementEmail Lead GenerationCustomer Service

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14654598335
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.78/hr

    Christian

    Candidate ID: 489647


    ADVANCED

      Zendesk, Asana, Microsoft Office, CRM...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.78 per hour or $USD 674.22 per month

    Full Time: $USD 7.78 per hour or $USD 1348.45 per month

    Remote Staff Recruiter Comments

    • Geric has 8 years of comprehensive experience in customer service and sales within industries such as real estate, telecommunications, finance, e-commerce, and technology.
    • His recent roles include Inside Sales Agent for a real estate services company, where he successfully generated leads, maintained client databases, and invited prospects to events.
    • Additionally, he worked as a Sales Development Representative in the skincare industry, handling both inbound and outbound calls while nurturing client relationships and updating CRM systems.
    • Career Highlights
    • Awarded "Top Agent" globally at a telecommunications company within his first year, demonstrating exceptional performance in a competitive environment.
    • Promoted to Subject Matter Expert at a business process outsourcing firm, reflecting his leadership skills and in-depth product knowledge.
    • Received a site-wide Top Performer award at a financial institution, highlighting his ability to consistently exceed sales and customer satisfaction targets.
  • Skill Proficiency
  • Christian is highly skilled in CRM management, lead generation, and customer service operations.
  • He demonstrates a deep understanding of outbound sales strategies and technical customer support processes.
  • He has also shown expertise in utilizing CRM tools to organize and manage client data, ensuring efficient follow-ups and streamlined workflows.
  • Geric's extensive background in sales, customer service, and CRM management, combined with his outstanding behavioral traits and proven track record of accomplishments, positions him as a top-tier candidate for roles requiring high levels of client interaction, lead generation, and data management.
  • His commitment to delivering exceptional results ensures he will contribute significantly to any organization.
  • Can start immediately Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations. Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Geric is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Geric gets along easily with a wide variety of people.


  • Employment History

    Inside Sales

    Industry:

    Property / Real Estate

    Employment Period:

    February 2022 to July 2022 (5 Months)

    Duties and Responsibilities:

    •    Make outbound calls to homeowners who have expressed an interest in selling their homes.
    •    Setting appointments with homeowners who want help selling their property.
    •    Maintaining positive business relationships to ensure future sellers

    Inside Sales Agent

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    September 2022 to January 2023 (4 Months)

    Duties and Responsibilities:

    •    Communicating with customers, making outbound calls to potential customers, and following up on leads.
    •    Creating and maintaining a database of current and potential customers in designated CRM.
    •    Keeping up with product and service information and updates and staying informed about competing products and competitors
     

    Ordering Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to September 2021 (6 Months)

    Duties and Responsibilities:

    • Assisting customers with order status, delivery status, or any other pertinent information regarding their order
    • Process payments
    • Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

    Customer Service Representative/SME

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2019 to October 2019 (9 Months)

    Duties and Responsibilities:

    • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets

    Finance Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to December 2018 (20 Months)

    Duties and Responsibilities:

    • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
    • Assisting customers with payment and payment arrangements
    • Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy etc

    Customer Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2016 to April 2016 (0 Months)

    Duties and Responsibilities:

    • Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers,b often utilizing product demos and presentations
    • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
    • Help customers process their payments

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2020 to March 2021 (13 Months)

    Duties and Responsibilities:

    • Resolves customer complaints by investigating problems, and developing solutions.
    • Handled a large volume of inbound calls.
    • Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

    Inside Sales Agent

    Industry:

    Property / Real Estate

    Employment Period:

    March 2023 to October 2023 (7 Months)

    Duties and Responsibilities:

    • Make outbound calls to Real Estate Agents and Invite them to attend a Real Estate Event.
    • Calling potential buyers who recently applied for a loan and transfer them to the lender.
    • Updating the database of potential clients and uploading to CRM.

    Sales Development Representative

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2023 to December 2024 (12 Months)

    Duties and Responsibilities:

    Lead Generator, Sales Development, Cold Calling & Customer Service

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Technology

    Graduation Date:

    January 1, 2023

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Zendesk, Asana, Microsoft Office, CRM,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP
    • Processor: Intel(R) Core (TM) i5-9500T CPU @ 2.20 GHz 2.21 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.80/hr

    Emmanuele

    Candidate ID: 489590


    ADVANCED

      Drafting, Architectural Design, AutoCAD, Google SketchUp...

    INTERMEDIATE

      Graphic Design, Adobe Photoshop, CorelDRAW, Material Cost Estimation...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.80 per hour or $USD 849.05 per month

    Full Time: $USD 9.80 per hour or $USD 1698.10 per month

    Remote Staff Recruiter Comments

    Emman is a Licensed Architect
    He has 6 years of relevant work experience in the Construction industry
    He has experience supporting a client in the US 
    He has handled multiple roles which include working as a Graphic Designer, Construction Manager, Architectural Apprentice, and Freelance Architect
    He is familiar with American Architectural Standards and has good understanding of their measurement system.

    He is adept at doing the following tasks: 
    • Create architectural, mechanical, and structural plans and drawings
    • Collaborating with Engineers and Architects for project completion
    • Supervised construction of residential, institutional, and commercial buildings
    • Doing interior renovations
    • Checking the site to determine the condition
    • Graphic Designing (Signages and drawings)
    He is proficient in using the following tools/software:
    • CAD (AutoCAD, SketchUp and Lumion)
    • Adobe Photoshop
    • CorelDRAW
    He can start ASAP
    He is amenable to working the dayshift for any full-time or part-time roles.

    Predictive Index Behavioral Profile- Specialist

    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

    Behavioral Summary

    Emman is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Emmanuele, who takes responsibilities very seriously.

    With experience and/or training, Emmanuele will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Emmanuele is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.



     

    Employment History

    GRAPHIC DESIGNER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    May 2016 to July 2018 (26 Months)

    Duties and Responsibilities:

    • Outsourced work of Shop drawings for signages to be used in Gasoline stations located in California Texas 

    CONSTRUCTION MANAGER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    February 2018 to August 2018 (6 Months)

    Duties and Responsibilities:

    • Built and completed 10 units of Two-storey residential buildings for a housing firm

    ARCHITECTURAL APPRENTICE

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2019 to September 2019 (2 Months)

    Duties and Responsibilities:

    • Supervised the construction of 11 units of two-storey residential buildings in Ciudad Sor Serafina 

    CONSTRUCTION MANAGER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    September 2019 to October 2019 (1 Months)

    Duties and Responsibilities:

    • Constructed Subdivision roads for a total of 50 meters

    ARCHITECTURAL APPRENTICE

    Industry:

    Architectural Services / Interior Designing

    Employment Period:

    November 2019 to April 2021 (17 Months)

    Duties and Responsibilities:

    • Part of the design team that catered to different architectural projects such as residential buildings, interior renovations, Institutional buildings, Commercial buildings, and many more

    FREELANCE ARCHITECT

    Industry:

    Architectural Services / Interior Designing

    Employment Period:

    September 2021 to March 2023 (18 Months)

    Duties and Responsibilities:

    • Designed and built a total of 3 residential renovations and 1 special-use building.
    • Mainly engaged and focused in creating design proposals for residential buildings.

    Level II Quality Assurance Estimator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    June 2023 to October 2024 (16 Months)

    Duties and Responsibilities:

    • Level II quality assurance for roof estimates using satellite imagery of houses.
    • This means my output goes directlty to the client after I have carefully assessed what was passed to me.

    Education History

    Field of Study:

    Architecture

    Major:

    Architecture

    Graduation Date:

    June 29, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Drafting, Architectural Design, AutoCAD, Google SketchUp, Lumion 4.0.2,

    INTERMEDIATE ★★

      Graphic DesignAdobe PhotoshopCorelDRAWMaterial Cost Estimation

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14519882957
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: ASUS ROG STRIX B550-F (Wifi 6)
    • Processor: AMD Ryzen 5 3600 6-Core Processor
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.80/hr

    Emmanuele

    Candidate ID: 489590


    ADVANCED

      Drafting, Architectural Design, AutoCAD, Google SketchUp...

    INTERMEDIATE

      Graphic Design, Adobe Photoshop, CorelDRAW, Material Cost Estimation...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.80 per hour or $USD 849.05 per month

    Full Time: $USD 9.80 per hour or $USD 1698.10 per month

    Remote Staff Recruiter Comments

    Emman is a Licensed Architect
    He has 6 years of relevant work experience in the Construction industry
    He has experience supporting a client in the US 
    He has handled multiple roles which include working as a Graphic Designer, Construction Manager, Architectural Apprentice, and Freelance Architect
    He is familiar with American Architectural Standards and has good understanding of their measurement system.

    He is adept at doing the following tasks: 
    • Create architectural, mechanical, and structural plans and drawings
    • Collaborating with Engineers and Architects for project completion
    • Supervised construction of residential, institutional, and commercial buildings
    • Doing interior renovations
    • Checking the site to determine the condition
    • Graphic Designing (Signages and drawings)
    He is proficient in using the following tools/software:
    • CAD (AutoCAD, SketchUp and Lumion)
    • Adobe Photoshop
    • CorelDRAW
    He can start ASAP
    He is amenable to working the dayshift for any full-time or part-time roles.

    Predictive Index Behavioral Profile- Specialist

    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

    Behavioral Summary

    Emman is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Emmanuele, who takes responsibilities very seriously.

    With experience and/or training, Emmanuele will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Emmanuele is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.



     

    Employment History

    GRAPHIC DESIGNER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    May 2016 to July 2018 (26 Months)

    Duties and Responsibilities:

    • Outsourced work of Shop drawings for signages to be used in Gasoline stations located in California Texas 

    CONSTRUCTION MANAGER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    February 2018 to August 2018 (6 Months)

    Duties and Responsibilities:

    • Built and completed 10 units of Two-storey residential buildings for a housing firm

    ARCHITECTURAL APPRENTICE

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2019 to September 2019 (2 Months)

    Duties and Responsibilities:

    • Supervised the construction of 11 units of two-storey residential buildings in Ciudad Sor Serafina 

    CONSTRUCTION MANAGER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    September 2019 to October 2019 (1 Months)

    Duties and Responsibilities:

    • Constructed Subdivision roads for a total of 50 meters

    ARCHITECTURAL APPRENTICE

    Industry:

    Architectural Services / Interior Designing

    Employment Period:

    November 2019 to April 2021 (17 Months)

    Duties and Responsibilities:

    • Part of the design team that catered to different architectural projects such as residential buildings, interior renovations, Institutional buildings, Commercial buildings, and many more

    FREELANCE ARCHITECT

    Industry:

    Architectural Services / Interior Designing

    Employment Period:

    September 2021 to March 2023 (18 Months)

    Duties and Responsibilities:

    • Designed and built a total of 3 residential renovations and 1 special-use building.
    • Mainly engaged and focused in creating design proposals for residential buildings.

    Level II Quality Assurance Estimator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    June 2023 to October 2024 (16 Months)

    Duties and Responsibilities:

    • Level II quality assurance for roof estimates using satellite imagery of houses.
    • This means my output goes directlty to the client after I have carefully assessed what was passed to me.

    Education History

    Field of Study:

    Architecture

    Major:

    Architecture

    Graduation Date:

    June 29, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Drafting, Architectural Design, AutoCAD, Google SketchUp, Lumion 4.0.2,

    INTERMEDIATE ★★

      Graphic DesignAdobe PhotoshopCorelDRAWMaterial Cost Estimation

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14519882957
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: ASUS ROG STRIX B550-F (Wifi 6)
    • Processor: AMD Ryzen 5 3600 6-Core Processor
    • Operating System: Windows 10

    All-inclusive Rate: USD $11.81/hr

    Ergielyn

    Candidate ID: 489365


    ADVANCED

      Microsoft Office, Asana, Trello, Zendesk...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.80 per hour or $USD 849.05 per month

    Full Time: $USD 11.81 per hour or $USD 2047.75 per month

    Remote Staff Recruiter Comments

    • Edji has been working for almost 9 years in the real-real estate, health and wellness, educational institutions and, business process outsourcing handling telecommunications accounts where she supported the following tasks:
      • Account Management 
      • Project Management 
      • Executive Virtual Assistance
      • Email Marketing
      • Social Media Management 
      • Property Management
      • Technical Support
      • Billing and Retention
      • Lead Generation 
      • Customer Correspondence
      • Sales 
      • SEO
      • Video editing
      • Administrative tasks
    • As an Account/ Project Manager, she has been involved in doing 
      • Delegating of tasks for VA and back-end supports 
      • Creating Progress reports to be sent out to the client 
      • Making KPI measurements to keep the team on track with task 
      • Acting as POC for any concerns relating to project requirements 
      • Strategizing best practices in delivering the task 
      • Supporting the clients with needs and providing assistance with the completion of projects 
    • She has also knowledge with eCommerce designing and eCommerce eco system 
    • She gained 6 years in rental property management for short, mid and long term rentals.
    • She is proficient in using the following tools 
      • AirBnB
      • VRBO
      • Click up 
      • Asana 
      • Trello 
      • HubSpot
      • Notion 
      • AirTable 
      • Monday.com 
      • Loomly
      • Ring Central 
      • Slack 
      • Go Daddy 
      • WordPress
      • Basecamp
    • She can start asap, is amendable working any shifts, and open for any full-time or part-time role.
    Predictive Index Profile - Altruist

    https://www.predictiveindex.com/reference-profile/altruist/

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    Behavioral Summary
    • Ergielyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Ergielyn gets along easily with a wide variety of people.

      Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


    Employment History

    Customer Service / Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2014 to March 2015 (11 Months)

    Duties and Responsibilities:

    • Processing orders, forms, applications, and requests.
    •  Keeping records of customer interactions, transactions, comments, and complaints.   Communicating     and     coordinating     with colleagues as necessary.
    •  Providing feedback on the efficiency of the customer service process. Website designing using GoDaddy Managing a team of junior customer service representatives. 
    • Ensure customer satisfaction and provide professional customer support.

    Account Manager/ Customer Service

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2015 to April 2016 (12 Months)

    Duties and Responsibilities:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging     and     resolving     customer complaints. 
    • Knowing our products inside and out so that you can answer questions.

    Technical Support Specialist Tier 2

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2016 to May 2016 (1 Months)

    Duties and Responsibilities:

    • Installation & configuration of a company’s computer hardware operating systems and applications.
    • Maintenance and monitoring of computer networks and systems.
    • Diagnosing and solving hardware or software faults.
    • Testing and evaluating new technology.
    • Responding to call-outs in a timely fashion.

    Customer Service/Billing Retention

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2017 to March 2018 (9 Months)

    Duties and Responsibilities:

    • Answer customers' inquiries regarding their accounts.
    • Process a refund, renew a subscription, or cancel the subscription of the customer  Provide account details and information to customers.
    • Retain customers'  subscriptions via a rebuttal

    Email Marketing Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    April 2018 to August 2022 (52 Months)

    Duties and Responsibilities:

    • Use Pitchbox for creating an email campaign
    • Create a strategy for lead generation 
    • Input keywords for SEO
    • Handle CRM and website admin task
    • Create a template for an email response
    • Track team's progress and ads
    • Create ads in google and Facebook

    Community Manager/Social Media Manager

    Industry:

    Others

    Employment Period:

    March 2018 to August 2018 (5 Months)

    Duties and Responsibilities:

    • Developed     graphics     in     Illustrator     and
    • Photoshop for various informational sites
    • Create IG reels and Tiktoks
    • Manage keap and create email broadcast
    • Use clickfunnel for sales landing pages
    • Website designing using GoDaddy
    • Create automation using zapier
    • Growth hacking for Instgram and Tiktok

    Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    April 2022 to December 2022 (8 Months)

    Duties and Responsibilities:

    • Answer calls and emails for guest inquiries and questions
    • Coordinate with utility, cleaners, and security if necessary
    • Assisted in admin and CRM management
    • Create a report for guest arrival
    • Send details to guests for their itinerary
    • Assure guest experience during their stay

    Project Manager

    Industry:

    Property / Real Estate

    Employment Period:

    September 2019 to December 2021 (27 Months)

    Duties and Responsibilities:

    • Handle acquisition and ensure that tasks will be delivered on time 
    • Provide timely assistants with back end and communicates effectively with the client regarding the progress of each project 
    • Troubleshoot CRM and dialers
    • Assigned leads to the acquisition
    • Create comparable and ARV
    • Create contract
    • Manage email campaign and SMS broadcast
    • Host trainings and meetings
    • Admin management for google sheet

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    January 2, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Psychology

    Major:

    Psychology

    Graduation Date:

    March 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Microsoft Office, Asana, Trello, Zendesk,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: 230.79 mbps download; 200.08 mbps upload
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Customized
    • Processor: AMD Ryzen 5 3600 6-core processor 3.6 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $11.81/hr

    Ergielyn

    Candidate ID: 489365


    ADVANCED

      Microsoft Office, Asana, Trello, Zendesk...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.80 per hour or $USD 849.05 per month

    Full Time: $USD 11.81 per hour or $USD 2047.75 per month

    Remote Staff Recruiter Comments

    • Edji has been working for almost 9 years in the real-real estate, health and wellness, educational institutions and, business process outsourcing handling telecommunications accounts where she supported the following tasks:
      • Account Management 
      • Project Management 
      • Executive Virtual Assistance
      • Email Marketing
      • Social Media Management 
      • Property Management
      • Technical Support
      • Billing and Retention
      • Lead Generation 
      • Customer Correspondence
      • Sales 
      • SEO
      • Video editing
      • Administrative tasks
    • As an Account/ Project Manager, she has been involved in doing 
      • Delegating of tasks for VA and back-end supports 
      • Creating Progress reports to be sent out to the client 
      • Making KPI measurements to keep the team on track with task 
      • Acting as POC for any concerns relating to project requirements 
      • Strategizing best practices in delivering the task 
      • Supporting the clients with needs and providing assistance with the completion of projects 
    • She has also knowledge with eCommerce designing and eCommerce eco system 
    • She gained 6 years in rental property management for short, mid and long term rentals.
    • She is proficient in using the following tools 
      • AirBnB
      • VRBO
      • Click up 
      • Asana 
      • Trello 
      • HubSpot
      • Notion 
      • AirTable 
      • Monday.com 
      • Loomly
      • Ring Central 
      • Slack 
      • Go Daddy 
      • WordPress
      • Basecamp
    • She can start asap, is amendable working any shifts, and open for any full-time or part-time role.
    Predictive Index Profile - Altruist

    https://www.predictiveindex.com/reference-profile/altruist/

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    Behavioral Summary
    • Ergielyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Ergielyn gets along easily with a wide variety of people.

      Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


    Employment History

    Customer Service / Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2014 to March 2015 (11 Months)

    Duties and Responsibilities:

    • Processing orders, forms, applications, and requests.
    •  Keeping records of customer interactions, transactions, comments, and complaints.   Communicating     and     coordinating     with colleagues as necessary.
    •  Providing feedback on the efficiency of the customer service process. Website designing using GoDaddy Managing a team of junior customer service representatives. 
    • Ensure customer satisfaction and provide professional customer support.

    Account Manager/ Customer Service

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2015 to April 2016 (12 Months)

    Duties and Responsibilities:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging     and     resolving     customer complaints. 
    • Knowing our products inside and out so that you can answer questions.

    Technical Support Specialist Tier 2

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2016 to May 2016 (1 Months)

    Duties and Responsibilities:

    • Installation & configuration of a company’s computer hardware operating systems and applications.
    • Maintenance and monitoring of computer networks and systems.
    • Diagnosing and solving hardware or software faults.
    • Testing and evaluating new technology.
    • Responding to call-outs in a timely fashion.

    Customer Service/Billing Retention

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2017 to March 2018 (9 Months)

    Duties and Responsibilities:

    • Answer customers' inquiries regarding their accounts.
    • Process a refund, renew a subscription, or cancel the subscription of the customer  Provide account details and information to customers.
    • Retain customers'  subscriptions via a rebuttal

    Email Marketing Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    April 2018 to August 2022 (52 Months)

    Duties and Responsibilities:

    • Use Pitchbox for creating an email campaign
    • Create a strategy for lead generation 
    • Input keywords for SEO
    • Handle CRM and website admin task
    • Create a template for an email response
    • Track team's progress and ads
    • Create ads in google and Facebook

    Community Manager/Social Media Manager

    Industry:

    Others

    Employment Period:

    March 2018 to August 2018 (5 Months)

    Duties and Responsibilities:

    • Developed     graphics     in     Illustrator     and
    • Photoshop for various informational sites
    • Create IG reels and Tiktoks
    • Manage keap and create email broadcast
    • Use clickfunnel for sales landing pages
    • Website designing using GoDaddy
    • Create automation using zapier
    • Growth hacking for Instgram and Tiktok

    Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    April 2022 to December 2022 (8 Months)

    Duties and Responsibilities:

    • Answer calls and emails for guest inquiries and questions
    • Coordinate with utility, cleaners, and security if necessary
    • Assisted in admin and CRM management
    • Create a report for guest arrival
    • Send details to guests for their itinerary
    • Assure guest experience during their stay

    Project Manager

    Industry:

    Property / Real Estate

    Employment Period:

    September 2019 to December 2021 (27 Months)

    Duties and Responsibilities:

    • Handle acquisition and ensure that tasks will be delivered on time 
    • Provide timely assistants with back end and communicates effectively with the client regarding the progress of each project 
    • Troubleshoot CRM and dialers
    • Assigned leads to the acquisition
    • Create comparable and ARV
    • Create contract
    • Manage email campaign and SMS broadcast
    • Host trainings and meetings
    • Admin management for google sheet

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    January 2, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Psychology

    Major:

    Psychology

    Graduation Date:

    March 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Microsoft Office, Asana, Trello, Zendesk,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: 230.79 mbps download; 200.08 mbps upload
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Customized
    • Processor: AMD Ryzen 5 3600 6-core processor 3.6 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.78/hr

    Miriam

    Candidate ID: 489211


    ADVANCED

      Microsoft Office, Sabre GDS, Zendesk...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.78 per hour or $USD 674.22 per month

    Full Time: $USD 7.78 per hour or $USD 1348.45 per month

    Remote Staff Recruiter Comments

    • Yam has worked for almost 11 years in a variety of fields, including the travel industry, education, and business process outsourcing, where she handled and performed roles like back office and front office agent, coordinator, inbound sales representative, customer service representative, and specialist in hotel reservations. She has a degree is in marketing management.
    • She was exposed to the following tasks: 
    • Phone support
    • Email and chat support
    • Back office and Front office Administration
    • Inbound Sales
    • Flight and hotel booking, change and cancel reservations
    • Upgrading flights
    • End-to-end refund processing 
    • Administrative tasks
  • When she was working in an educational institution as a coordinator she was tasked to do the following:
  • Helped the school to create flyers to be given to potential students and potential partner company
  • Made a room-to-room presentation to encourage incoming college students to enroll in the school
  • Submitted proposals to potential partner companies 
  • Assisted students in looking for a paid OJT 
  • Coordinated the students' concerns during their OJT to the school
  • Created payroll and pay slips for students
  • She has proven experience in the Travel industry using Sabre for 8 years. She is also adept with another GDS tool which is Katana. She has also used Zendesk, SFTP server, google application, and MS Office.
  • She can start asap, can work morning or mid-shift only, and is open for any full-time or part-time role. Predictive Index Profile - Specialist

    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary

    Miriam is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Miriam, who takes responsibilities very seriously.

    With experience and/or training, Miriam will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Miriam is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


  • Employment History

    Inbound Sales and Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2012 to January 2014 (24 Months)

    Duties and Responsibilities:

    • Took inbound calls from customers who wanted to book, change or cancel flight, car, or hotel reservation
    • Took outbound calls to check with the airlines, hotels, or car company to see if customers' request was possible
    • Used Katana and native Sabre for flight bookings, changes, and cancellation
    • Used 888 booking tool for hotel bookings, changes and cancellation

    Hotel reservations specialist (seasonal)

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2022 to February 2023 (4 Months)

    Duties and Responsibilities:

    • Assisted airlines to book a hotel room and transportation for their crew (pilot and flight attendant)
    • Coordinated with the hotel partners and transportation partners to accommodate the crew members' requests
    • Sourced hotel or limo service when there's a sold-out situation.
    • Corresponded and coordinated with the partners through email, phone, and chat. Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
    • Used Connex and Crew Rez for hotel bookings, changes, and cancellation
    • Took inbound and outbound calls
    • Used Teams and Zendesk for client chats

    COORDINATOR

    Industry:

    Education

    Employment Period:

    October 2011 to January 2012 (3 Months)

    Duties and Responsibilities:

    • Coordinated with the school's partner companies to seek OJTs for students
    • Assisted students during their on-the-job training

    Back office and Front office Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2014 to March 2022 (96 Months)

    Duties and Responsibilities:

    • Worked on administrative tasks for an airline membership program
    • Corresponded and coordinated with members through email and phone
    • Liaised with the hotel, airline, and other program partners to resolve the member’s issues via email
    • Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
    • Used SFTP server to extract and import data
    • Used Sabre for flight upgrades, adding Frequent flyer numbers and special requests
    • Used Crane Retro Tool to access members accounts

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Marketing Management

    Graduation Date:

    March 30, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Microsoft Office, Sabre GDS, Zendesk,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Asus
    • Processor: AMD Ryzen 5 3400G with Radeon Vega Graphics 3.7GHz
    • Operating System: Windows 10

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.