Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Achieved service time and quality targets.
• Actively listened to customers to fully understand requests and address concerns.

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Achieved service time and quality targets.
• Actively listened to customers to fully understand requests and address concerns.

• Established warm and friendly rapport whilst interacting with customers by phone and email.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Achieved service time and quality targets.
• Actively listened to customers to fully understand requests and address concerns.

• Established warm and friendly rapport whilst interacting with customers by phone and email.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Took over escalation calls
• Discuss the breakdown of the bills and offer a different set of bundle to add to their services. 
• Process payments by gathering details of their card. 

• Maintains customer records by updating account information.
• Provide inbound customer support billing inquiries, policies/procedure, account activation, balance transfer.
• Follow structural call handling procedures, scripts, transfer protocol and call-related processes that lead to customer satisfaction and call resolution.

• Follow up on the claim of the nurses/doctors. 
• Provided the charges, benefits, and eligibility associated with patients' insurance.
• Ensure confidentiality of patient’s information/bank/details, contact numbers, and other personal information.

   

• Detect early signs of fraudulent activity
• Review the credit history of the customer 
• Thorough verification on the caller.  

• Make sure to have reached the quota on a daily basis
• Send an intraday report to check productivity
• Send end of day report.
• Directly report to the client for any issues arise on the leads that were given
• Send an update or insights of the merchant. 
• Do time adjustment for 43 agents.
• Distribute the leads to the team equally

• Took over escalation calls
• Discuss the breakdown of the bills and offer a different set of bundle to add to their services. 
• Process payments by gathering details of their card. 

• Maintains customer records by updating account information.
• Provide inbound customer support billing inquiries, policies/procedure, account activation, balance transfer.
• Follow structural call handling procedures, scripts, transfer protocol and call-related processes that lead to customer satisfaction and call resolution.

• Follow up on the claim of the nurses/doctors. 
• Provided the charges, benefits, and eligibility associated with patients' insurance.
• Ensure confidentiality of patient’s information/bank/details, contact numbers, and other personal information.

   

• Detect early signs of fraudulent activity
• Review the credit history of the customer 
• Thorough verification on the caller.  

• Make sure to have reached the quota on a daily basis
• Send an intraday report to check productivity
• Send end of day report.
• Directly report to the client for any issues arise on the leads that were given
• Send an update or insights of the merchant. 
• Do time adjustment for 43 agents.
• Distribute the leads to the team equally

• Major Projects:

  • Design and develop user-friendly web interfaces.
  • Create print ads, including magazine, newspaper, and billboard ads.
  • Produce animated promotional ads to enhance marketing efforts.
  • Design and manage social media promotions to engage audiences.

• Skills Developed:

  • Graphic Design:

    • Create visually appealing and impactful graphics.
    • Ensure designs align with brand guidelines and client requirements.

  • Flash Animation:

    • Develop engaging flash animations for various digital platforms.
    • Utilize animation skills to create interactive and dynamic content.

  • Video Animation:

    • Design and produce animated videos for promotional purposes.
    • Implement animation techniques to effectively convey messages.

  • Layout Design:

    • Develop aesthetically pleasing and functional layouts for web and print media.
    • Ensure layouts are user-friendly and visually appealing.

  • Image Manipulation:

    • Edit and manipulate images to improve quality and fit design requirements.
    • Use image editing software to create visually compelling content.

  • Promotional Campaigns:

    • Design and execute promotional campaigns across various media.
    • Collaborate with marketing teams to ensure cohesive campaign strategies.

• Major Projects:

  • Design logos for various brands and clients.
  • Develop user-friendly web interfaces.
  • Create digital print ads for online campaigns.
  • Produce animated promotional ads to enhance marketing efforts.
  • Design and manage social media promotions to engage audiences.

• Skills Developed:

  • Logo/Graphic Design:

    • Create unique and impactful logos and graphics.
    • Ensure designs align with brand identity and client requirements.

  • Flash Animation:

    • Develop engaging flash animations for various digital platforms.
    • Utilize animation skills to create interactive and dynamic content.

  • Motion Graphics:

    • Design motion graphics to enhance video content and advertisements.
    • Implement motion design principles to convey messages effectively.

  • Layout Design:

    • Develop aesthetically pleasing and functional layouts for web and print media.
    • Ensure layouts are user-friendly and visually appealing.

  • Image Manipulation:

    • Edit and manipulate images to improve quality and fit design requirements.
    • Use image editing software to create visually compelling content.

• Major Projects:

  • Lead marketing branding and promotional activities.
  • Develop and design mobile-friendly video ads.
  • Manage campaign and non-campaign related social media promotions.
  • Conduct A/B testing of artworks for various social media platforms and ad placements.

• Mobile-Friendly Television Commercial:

  • Pioneer the creation of a mobile-friendly television commercial.
  • Collaborate closely with third-party production houses to ensure high-quality output.

• Creative Project Oversight:

  • Oversee creative projects across all social media platforms.
  • Ensure adherence to brand guidelines and consistency in visual content.

• Design Team Workflow Development:

  • Develop an effective end-to-end workflow for the design team and involved functions.
  • Create systematic approaches to enhance work efficiency for designers.

• Efficiency Improvement:

  • Implement systematic approaches to improve work efficiency for designers.
  • Continuously refine processes to boost productivity and creativity within the team.

• Social Media Posts

  • Develop and design visually appealing content for various social media platforms.
  • Ensure consistency with brand guidelines and target audience preferences.
  • Collaborate with the marketing team to align content with campaign goals.
  • Monitor and analyze the performance of social media graphics and adjust strategies accordingly.

• Web Design

  • Design user-friendly and aesthetically pleasing website layouts.
  • Work closely with web developers to ensure design feasibility and functionality.
  • Conduct user research and usability testing to inform design decisions.
  • Maintain and update website designs to keep them current and responsive.

• Motion-graphic Video Animator/Editor

  • Create engaging motion graphics and animations for various digital platforms.
  • Edit video content to enhance visual appeal and message delivery.
  • Collaborate with content creators and marketing teams to produce cohesive video projects.
  • Stay updated with industry trends and software advancements to continuously improve animation and editing skills.

• Major Projects:

  • Design and develop user-friendly web interfaces.
  • Create print ads, including magazine, newspaper, and billboard ads.
  • Produce animated promotional ads to enhance marketing efforts.
  • Design and manage social media promotions to engage audiences.

• Skills Developed:

  • Graphic Design:

    • Create visually appealing and impactful graphics.
    • Ensure designs align with brand guidelines and client requirements.

  • Flash Animation:

    • Develop engaging flash animations for various digital platforms.
    • Utilize animation skills to create interactive and dynamic content.

  • Video Animation:

    • Design and produce animated videos for promotional purposes.
    • Implement animation techniques to effectively convey messages.

  • Layout Design:

    • Develop aesthetically pleasing and functional layouts for web and print media.
    • Ensure layouts are user-friendly and visually appealing.

  • Image Manipulation:

    • Edit and manipulate images to improve quality and fit design requirements.
    • Use image editing software to create visually compelling content.

  • Promotional Campaigns:

    • Design and execute promotional campaigns across various media.
    • Collaborate with marketing teams to ensure cohesive campaign strategies.

• Major Projects:

  • Design logos for various brands and clients.
  • Develop user-friendly web interfaces.
  • Create digital print ads for online campaigns.
  • Produce animated promotional ads to enhance marketing efforts.
  • Design and manage social media promotions to engage audiences.

• Skills Developed:

  • Logo/Graphic Design:

    • Create unique and impactful logos and graphics.
    • Ensure designs align with brand identity and client requirements.

  • Flash Animation:

    • Develop engaging flash animations for various digital platforms.
    • Utilize animation skills to create interactive and dynamic content.

  • Motion Graphics:

    • Design motion graphics to enhance video content and advertisements.
    • Implement motion design principles to convey messages effectively.

  • Layout Design:

    • Develop aesthetically pleasing and functional layouts for web and print media.
    • Ensure layouts are user-friendly and visually appealing.

  • Image Manipulation:

    • Edit and manipulate images to improve quality and fit design requirements.
    • Use image editing software to create visually compelling content.

• Major Projects:

  • Lead marketing branding and promotional activities.
  • Develop and design mobile-friendly video ads.
  • Manage campaign and non-campaign related social media promotions.
  • Conduct A/B testing of artworks for various social media platforms and ad placements.

• Mobile-Friendly Television Commercial:

  • Pioneer the creation of a mobile-friendly television commercial.
  • Collaborate closely with third-party production houses to ensure high-quality output.

• Creative Project Oversight:

  • Oversee creative projects across all social media platforms.
  • Ensure adherence to brand guidelines and consistency in visual content.

• Design Team Workflow Development:

  • Develop an effective end-to-end workflow for the design team and involved functions.
  • Create systematic approaches to enhance work efficiency for designers.

• Efficiency Improvement:

  • Implement systematic approaches to improve work efficiency for designers.
  • Continuously refine processes to boost productivity and creativity within the team.

• Social Media Posts

  • Develop and design visually appealing content for various social media platforms.
  • Ensure consistency with brand guidelines and target audience preferences.
  • Collaborate with the marketing team to align content with campaign goals.
  • Monitor and analyze the performance of social media graphics and adjust strategies accordingly.

• Web Design

  • Design user-friendly and aesthetically pleasing website layouts.
  • Work closely with web developers to ensure design feasibility and functionality.
  • Conduct user research and usability testing to inform design decisions.
  • Maintain and update website designs to keep them current and responsive.

• Motion-graphic Video Animator/Editor

  • Create engaging motion graphics and animations for various digital platforms.
  • Edit video content to enhance visual appeal and message delivery.
  • Collaborate with content creators and marketing teams to produce cohesive video projects.
  • Stay updated with industry trends and software advancements to continuously improve animation and editing skills.

• Data Collection using Search Engines and other Social Media Platforms
• Updating leads using ZOHO CRM and Google Spreadsheet
• To scrape and get all details, info of Job posts under Gumtree using VPN
• Update and Edit leads under Personal Platform Found Pinoy.

• Evaluating an account
• Processing of payments using credit cards
• Account Plan changes and subscription
• Scheduling the dispatch team for Installation and repair
• Checking for the serviceability of the area.

• Evaluating an account, processing of payments using credit cards and wired checking account.
• Hard core support for technical problems of customer’s phones.
• Answer all the concern questions and claims they have for the service we provide.
• Give the customers the world class call support & handling.
• Processing sales and orders.
• Establish prices of goods, services or admission and tabulate bills.
• Scheduling the dispatch team for Installation and to check the availability of the area.

• Provides information to the public on services available.
• Evaluating an account
• Schedule customer’s payment plan.
• Plan exchange and subscription
• Deactivation and Activation of an account
• Technical support for the service that we provide the customers.
• Processing of payments using credit card.
• Processing the customer’s return exchange, insurance, and repair.
• Processing of sales and orders.
• We build a friend or family like atmosphere with a customer to provide a world class service.

• Call Australian companies and ask the HR Manager's contact details.
• Inviting the HR Managers for Leadership and Management events.
• Data Collection using Search Engines and other Social Media Platforms
• Updating all Leads using Salesforce

• Call Listening
• Evaluating a call recording according to scoreboard provided

• Contact businesses or private individuals by telephone in order to solicit sales for goods or services
• Obtain customer information such as name, address, and payment method, and enter orders into the database.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective or for customers to attend sales presentation

• Maintain records of contacts
• Research for possible Leads with current Solar Panel
• Research for divisions that approve Solar Panel
• Check every location and city for the availability of Solar Panel

• Data Mining of Leads
• Managing the lead generator
• Managing CRM
• Emailing targeted clients
• Outbound Calling
• Setting up an appointment

• Data Collection using Search Engines and other Social Media Platforms
• Updating leads using ZOHO CRM and Google Spreadsheet
• To scrape and get all details, info of Job posts under Gumtree using VPN
• Update and Edit leads under Personal Platform Found Pinoy.

• Evaluating an account
• Processing of payments using credit cards
• Account Plan changes and subscription
• Scheduling the dispatch team for Installation and repair
• Checking for the serviceability of the area.

• Evaluating an account, processing of payments using credit cards and wired checking account.
• Hard core support for technical problems of customer’s phones.
• Answer all the concern questions and claims they have for the service we provide.
• Give the customers the world class call support & handling.
• Processing sales and orders.
• Establish prices of goods, services or admission and tabulate bills.
• Scheduling the dispatch team for Installation and to check the availability of the area.

• Provides information to the public on services available.
• Evaluating an account
• Schedule customer’s payment plan.
• Plan exchange and subscription
• Deactivation and Activation of an account
• Technical support for the service that we provide the customers.
• Processing of payments using credit card.
• Processing the customer’s return exchange, insurance, and repair.
• Processing of sales and orders.
• We build a friend or family like atmosphere with a customer to provide a world class service.

• Call Australian companies and ask the HR Manager's contact details.
• Inviting the HR Managers for Leadership and Management events.
• Data Collection using Search Engines and other Social Media Platforms
• Updating all Leads using Salesforce

• Call Listening
• Evaluating a call recording according to scoreboard provided

• Contact businesses or private individuals by telephone in order to solicit sales for goods or services
• Obtain customer information such as name, address, and payment method, and enter orders into the database.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective or for customers to attend sales presentation

• Maintain records of contacts
• Research for possible Leads with current Solar Panel
• Research for divisions that approve Solar Panel
• Check every location and city for the availability of Solar Panel

• Data Mining of Leads
• Managing the lead generator
• Managing CRM
• Emailing targeted clients
• Outbound Calling
• Setting up an appointment

• E- commerce Bookkeeping
• Ecommerce Trust and Company Tax Return Preparation
• Rental Property & Estates Financials Tax Return
• Business Activity Statements

• Company & Trust tax Return preparations
• Financial Statements Monthly, Quarterly or Annual GST / BAS Preparation
• Bookkeeping Workpapers Call & email handling
• Contacting Australian taxation Office to waive late H &R
• Block individual tax return training fees & interest
• Charges Xero Software
• Training Contacting ASIC for changes Issues & fee waiver.
• Virtual Assistant Training
• Updating ABN details on ABR
• Customer Service and Collections
• PAYG Instalment Lodgment and variation Training

• Prepared more than 1,000 individual tax returns
• Handled bookkeeping for construction companies,
• restaurants, labour hire and many more.
• Directly communicating with our clients via email and call

• Allocating clients advertisement
• Payroll
• recording AP/AR
• Process employees reimbursements

•  Individual tax preparation
• Communication with ATO and ASIC
• Emailing Handling
• Communication with our clients

• Bookkeeping
• Individual Tax Return Preparation
• E- Commerce Tax preparation
• Rental Property & Estates Financials Tax
• Return
• Business Activity Statements/IAS

• E- commerce Bookkeeping
• Ecommerce Trust and Company Tax Return Preparation
• Rental Property & Estates Financials Tax Return
• Business Activity Statements

• Company & Trust tax Return preparations
• Financial Statements Monthly, Quarterly or Annual GST / BAS Preparation
• Bookkeeping Workpapers Call & email handling
• Contacting Australian taxation Office to waive late H &R
• Block individual tax return training fees & interest
• Charges Xero Software
• Training Contacting ASIC for changes Issues & fee waiver.
• Virtual Assistant Training
• Updating ABN details on ABR
• Customer Service and Collections
• PAYG Instalment Lodgment and variation Training

• Prepared more than 1,000 individual tax returns
• Handled bookkeeping for construction companies,
• restaurants, labour hire and many more.
• Directly communicating with our clients via email and call

• Allocating clients advertisement
• Payroll
• recording AP/AR
• Process employees reimbursements

•  Individual tax preparation
• Communication with ATO and ASIC
• Emailing Handling
• Communication with our clients

• Bookkeeping
• Individual Tax Return Preparation
• E- Commerce Tax preparation
• Rental Property & Estates Financials Tax
• Return
• Business Activity Statements/IAS

• Enter monthly expenses into MYOB, ensuring all expenses have OR or invoice attachments.
• Enter and reconcile all credit card expenses monthly in MYOB.
• Provide support to the counterpart Accountant in AU and liaise with other team members in the organization.
• Communicate with the warehouse and sales personnel to resolve discrepancies in product price, quantity, description, and code.
• Enter daily payables into MYOB and reconcile daily sales orders.
• Manage purchase orders to suppliers.
• Reconcile suppliers’ invoices in both WMS and MYOB.
• Perform end-of-month (EOM) statement reconciliation in MYOB.
• Submit EOM inventory reports to the General Manager.
• Email suppliers when payments are made.
• Send monthly statements to customers and track email receipts in case of disputes.
• Perform basic bookkeeping tasks, such as invoicing, processing bills, and monitoring accounts receivable.

• Provide Office/Trust accounting and bank reconciliation support within LEAP and V10 software.
• Deliver technical and documentation support for merge and error issues.
• Manage email queue using Salesforce and ensure timely responses.
• Resolve issues by providing clear, step-by-step resolutions.
• Support the integration of LEAP with various software, including RapidPay, ByLawyers Precedents, LawConnect, and InfoTrack.
• Assist clients with entering Office/General Accounts or Trust Accounts entries.
• Reconcile out-of-balance entries in Trust Accounting within LEAP.
• Help clients identify and rectify issues with journals not syncing with MYOB or XERO.
• Assist lawyers with document automation issues, such as merge fields not populating on settlement sheets, precedents, legal documents, invoices, statements, or any document templates.
• Resolve errors or computation issues in legal precedents.
• Monitor and report glitches and common issues encountered after software updates.
• Send emails to provide resolutions and technical assistance.
• Troubleshoot software-related issues.
• Manage the daily queue, check for duplicate cases, and fix entries with missing information in the database.
• Build and maintain positive relationships with customers.

• Make sure that the customer is satisfied with the customer service before disconnecting the call.
• Make sure that all issues/concerns are resolve.
• Case manage the customer, especially if it will lead to complaints/TIO.
• Handle all customers' inquiry from billing, payment, sales, activations, technical issues, disputes, complaints, connections, disconnections, retention (saves).
• Update customer details.
• Handle customers' clarification, and objection on the services acquired.
• Activate mobile and broadband (wireless, ADSL, cable) and PSTN (landline) services.
• Provide new connection on mobile and broadband (wireless,ADSL, cable) and PSTN (landline).
• Identify if broadband is serviceable on the area.
• Create opportunity for customers. Submit Lead for an opportunity of new services, new connection, or re-contract of an existing service.
• Make sure that all metrics are met.

• Answer all inquiries in a timely and appropriate manner.
• Handle all inquiries of the Provider.
• Make sure that provided information is all correct.
• Process Claims of the Provider.
• Identify if medical codes are covered or not under the medical policy.
• Handle complaints from the Provider.
• Provide Benefits and medical coverage to Providers (Doctors, Specialists)
• Need to maintain and pass all the required metrics of the campaign

• Do chat support to customers/texters.
• Answer all inquiries in a timely manner.
• The reply should be brief and concise.
• Make sure that all guidelines are followed.
• Provide the correct phone number of the establishment/company
• Provide accurate directions of a certain place.

• Utilize a quality monitoring data management system to compile and track the performance of all agents.
• Monitor and evaluate 500 chat transcripts weekly.
• Assist in designing chat monitoring formats and establishing quality standards.
• Coordinate chat calibration sessions to support quality assurance.
• Generate and provide reports for management review.
• Conduct chat monitoring in accordance with company policies and procedures

• Ensure alignment of pricing, inventory, and shipping details between the Trademe platform and the website.
• List new products on both the website and Trademe.
• Update and manage product information, images, inventory, and pricing across all platforms.
• Conduct quarterly price reviews for all listed items.
• Handle dropshipping orders from suppliers to customers.
• Follow up on customer payments.
• Reconcile suppliers' end-of-month statements.
• Respond to customer queries and questions.
• Process disputes regarding pricing discrepancies with suppliers.
• Record and report sales orders and purchase orders on a monthly basis.
• Manage emails efficiently.

• Add new products to the website or platform.
• Resolve and troubleshoot any product listing issues and discrepancies.
• Write and optimize product descriptions in line with SEO best practices.
• Handle product returns, claims, disputes, and refunds.
• Process claims with various couriers, including Royal Mail, Parcel Monkey, Parcel Force, and Evri.
• Respond to customer queries and questions promptly.
• Manage purchase orders to suppliers.
• Monitor incoming and outgoing deliveries.
• Manage and update product information, images, inventories, and pricing.

• Deliver excellent customer service by resolving LEAP product queries accurately and promptly via Live Chat
• Address general client software and hardware inquiries through Live Chat
• Troubleshoot, diagnose, and resolve application-related issues
• Record detailed notes in the CRM using the standard template, including information for calls requiring escalation
• Continuously update LEAP software knowledge in line with the capability matrix

• Reconcile incoming and outgoing payments against invoices and remittance advices to ensure accurate financial records.
• Match payments received with entries in the patient management system to maintain up-to-date account status.
• Reconcile ACC payments to verify accuracy and completeness of claims and receipts.
• Support the invoicing process for business clients, ensuring timely and accurate billing.
• Assist in compiling detailed reports for budgeting and funding assessments, contributing to informed financial planning.

• Enter monthly expenses into MYOB, ensuring all expenses have OR or invoice attachments.
• Enter and reconcile all credit card expenses monthly in MYOB.
• Provide support to the counterpart Accountant in AU and liaise with other team members in the organization.
• Communicate with the warehouse and sales personnel to resolve discrepancies in product price, quantity, description, and code.
• Enter daily payables into MYOB and reconcile daily sales orders.
• Manage purchase orders to suppliers.
• Reconcile suppliers’ invoices in both WMS and MYOB.
• Perform end-of-month (EOM) statement reconciliation in MYOB.
• Submit EOM inventory reports to the General Manager.
• Email suppliers when payments are made.
• Send monthly statements to customers and track email receipts in case of disputes.
• Perform basic bookkeeping tasks, such as invoicing, processing bills, and monitoring accounts receivable.

• Provide Office/Trust accounting and bank reconciliation support within LEAP and V10 software.
• Deliver technical and documentation support for merge and error issues.
• Manage email queue using Salesforce and ensure timely responses.
• Resolve issues by providing clear, step-by-step resolutions.
• Support the integration of LEAP with various software, including RapidPay, ByLawyers Precedents, LawConnect, and InfoTrack.
• Assist clients with entering Office/General Accounts or Trust Accounts entries.
• Reconcile out-of-balance entries in Trust Accounting within LEAP.
• Help clients identify and rectify issues with journals not syncing with MYOB or XERO.
• Assist lawyers with document automation issues, such as merge fields not populating on settlement sheets, precedents, legal documents, invoices, statements, or any document templates.
• Resolve errors or computation issues in legal precedents.
• Monitor and report glitches and common issues encountered after software updates.
• Send emails to provide resolutions and technical assistance.
• Troubleshoot software-related issues.
• Manage the daily queue, check for duplicate cases, and fix entries with missing information in the database.
• Build and maintain positive relationships with customers.

• Make sure that the customer is satisfied with the customer service before disconnecting the call.
• Make sure that all issues/concerns are resolve.
• Case manage the customer, especially if it will lead to complaints/TIO.
• Handle all customers' inquiry from billing, payment, sales, activations, technical issues, disputes, complaints, connections, disconnections, retention (saves).
• Update customer details.
• Handle customers' clarification, and objection on the services acquired.
• Activate mobile and broadband (wireless, ADSL, cable) and PSTN (landline) services.
• Provide new connection on mobile and broadband (wireless,ADSL, cable) and PSTN (landline).
• Identify if broadband is serviceable on the area.
• Create opportunity for customers. Submit Lead for an opportunity of new services, new connection, or re-contract of an existing service.
• Make sure that all metrics are met.

• Answer all inquiries in a timely and appropriate manner.
• Handle all inquiries of the Provider.
• Make sure that provided information is all correct.
• Process Claims of the Provider.
• Identify if medical codes are covered or not under the medical policy.
• Handle complaints from the Provider.
• Provide Benefits and medical coverage to Providers (Doctors, Specialists)
• Need to maintain and pass all the required metrics of the campaign

• Do chat support to customers/texters.
• Answer all inquiries in a timely manner.
• The reply should be brief and concise.
• Make sure that all guidelines are followed.
• Provide the correct phone number of the establishment/company
• Provide accurate directions of a certain place.

• Utilize a quality monitoring data management system to compile and track the performance of all agents.
• Monitor and evaluate 500 chat transcripts weekly.
• Assist in designing chat monitoring formats and establishing quality standards.
• Coordinate chat calibration sessions to support quality assurance.
• Generate and provide reports for management review.
• Conduct chat monitoring in accordance with company policies and procedures

• Ensure alignment of pricing, inventory, and shipping details between the Trademe platform and the website.
• List new products on both the website and Trademe.
• Update and manage product information, images, inventory, and pricing across all platforms.
• Conduct quarterly price reviews for all listed items.
• Handle dropshipping orders from suppliers to customers.
• Follow up on customer payments.
• Reconcile suppliers' end-of-month statements.
• Respond to customer queries and questions.
• Process disputes regarding pricing discrepancies with suppliers.
• Record and report sales orders and purchase orders on a monthly basis.
• Manage emails efficiently.

• Add new products to the website or platform.
• Resolve and troubleshoot any product listing issues and discrepancies.
• Write and optimize product descriptions in line with SEO best practices.
• Handle product returns, claims, disputes, and refunds.
• Process claims with various couriers, including Royal Mail, Parcel Monkey, Parcel Force, and Evri.
• Respond to customer queries and questions promptly.
• Manage purchase orders to suppliers.
• Monitor incoming and outgoing deliveries.
• Manage and update product information, images, inventories, and pricing.

• Deliver excellent customer service by resolving LEAP product queries accurately and promptly via Live Chat
• Address general client software and hardware inquiries through Live Chat
• Troubleshoot, diagnose, and resolve application-related issues
• Record detailed notes in the CRM using the standard template, including information for calls requiring escalation
• Continuously update LEAP software knowledge in line with the capability matrix

• Reconcile incoming and outgoing payments against invoices and remittance advices to ensure accurate financial records.
• Match payments received with entries in the patient management system to maintain up-to-date account status.
• Reconcile ACC payments to verify accuracy and completeness of claims and receipts.
• Support the invoicing process for business clients, ensuring timely and accurate billing.
• Assist in compiling detailed reports for budgeting and funding assessments, contributing to informed financial planning.

• Handling and spearheading Recruitment, Training and Development, Compensation and Benefits.
• Responsible in creating innovative processes for the said HR facets, designing training programs, database management, payroll processing and facilitation.

• Transfer data from database systems using keyboards, data recorders or optical scanners
• Type in data provided directly from the clients/recruiters.
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested

• Executive recruitment
• Training and development
• Database management

• Payroll processing
• Database management
• Reports validation and consolidation

• Data Entry and Validation
  • Handled the company's database using Bullhorn 
  • Removed all duplicates and updated candidate profiles
  • Entered new candidate profiles
  • Created various spreadsheets for sourcing purposes
  • Created an Excel version of the Annual Report for benchmarking purposes.
• Database Management
  • Monitored and updated all spreadsheets being used in the sourcing activities.
• Sourcing
  • Per client's requirements (ex: skills, location, job titles, specific key words, etc.), sourced prospective candidates in the Defence, Engineering, Avionics, Rail, Logistics industries using LinkedIn Recruiter
  • Sent Inmails to qualified prospects to request for their updated CV contact details
  • Forwarded these CVs and important information to the Team Lead in charge for further interviews and discussions
  • Researched and Sourced potential candidates with the following, but not limited, skill sets.

• Handling and spearheading Recruitment, Training and Development, Compensation and Benefits.
• Responsible in creating innovative processes for the said HR facets, designing training programs, database management, payroll processing and facilitation.

• Transfer data from database systems using keyboards, data recorders or optical scanners
• Type in data provided directly from the clients/recruiters.
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested

• Executive recruitment
• Training and development
• Database management

• Payroll processing
• Database management
• Reports validation and consolidation

• Data Entry and Validation
  • Handled the company's database using Bullhorn 
  • Removed all duplicates and updated candidate profiles
  • Entered new candidate profiles
  • Created various spreadsheets for sourcing purposes
  • Created an Excel version of the Annual Report for benchmarking purposes.
• Database Management
  • Monitored and updated all spreadsheets being used in the sourcing activities.
• Sourcing
  • Per client's requirements (ex: skills, location, job titles, specific key words, etc.), sourced prospective candidates in the Defence, Engineering, Avionics, Rail, Logistics industries using LinkedIn Recruiter
  • Sent Inmails to qualified prospects to request for their updated CV contact details
  • Forwarded these CVs and important information to the Team Lead in charge for further interviews and discussions
  • Researched and Sourced potential candidates with the following, but not limited, skill sets.

• Leads a software development team of 5 in-house developers to develop new features and integrations of ERPNext in Python and JavaScript.
• Maintains strict system design standards through Business Analysis
• Reviews PR and test features for quality assurance
• Manages deadlines, end-user support and quality assurance
• Maintains and updates servers
• Helps maintain servers and databases
• Leads daily scrum meetings, requirement gathering and user presentations
• Visits for business analysis, user support and feature implementation

• Handles client presentations, business analysis and implementation
• Leads development of customization and integration in Python and JavaScript.
• Ensures that clients and development team are on the same page and set each of their expectations
• Handles client prospecting, quote management and billing.
• Ensures that the Development team gets what they need (requirement gathering and feature confirmation) for the project's success.

• Supports end users for all modules of JD Edward Enterprise One (Selling, Buying, Accounting, Manufacturing, Stock Management)
• Network, hardware and other in-house software support to end-users
• HACCP Auditor

• Adempiere and Business360 customization and implementation for all modules including but not limited to:
  • General Accounting
  • Accounts Receivables/Payables
  • Inventory Management
  • Purchasing
  • Logistics
  • Sales
  • Reporting 

• Programming and customization of Business360 for a Constructions Company
• System analysis and one of the programmers who customized Adempiere for the proposed system of a Food Company

• Manages a team of developer for an ERPNext Project customization for Law Firms
• Leads development and implementation of ERPNext core and custom Modules in Accounting and third party integrations.
• Participates in meetings for User Story creation and refinements.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance

• Leads a software development and software implementation to client instance
• Provides client training
• Conducts meetings for prospects to showcase the Software and its key features.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance
• Maintains and updates client servers 
• Leads daily scrum meetings, requirement gathering and user presentations

• Manages ERPNext Projects - Leads development and implementation of ERPNext Modules
• Conducts meetings for prospects to showcase the Software and its key features.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance
• Maintains and updates client servers
• Leads daily scrum meetings, requirement gathering and user presentations

• Leads a software development team of 5 in-house developers to develop new features and integrations of ERPNext in Python and JavaScript.
• Maintains strict system design standards through Business Analysis
• Reviews PR and test features for quality assurance
• Manages deadlines, end-user support and quality assurance
• Maintains and updates servers
• Helps maintain servers and databases
• Leads daily scrum meetings, requirement gathering and user presentations
• Visits for business analysis, user support and feature implementation

• Handles client presentations, business analysis and implementation
• Leads development of customization and integration in Python and JavaScript.
• Ensures that clients and development team are on the same page and set each of their expectations
• Handles client prospecting, quote management and billing.
• Ensures that the Development team gets what they need (requirement gathering and feature confirmation) for the project's success.

• Supports end users for all modules of JD Edward Enterprise One (Selling, Buying, Accounting, Manufacturing, Stock Management)
• Network, hardware and other in-house software support to end-users
• HACCP Auditor

• Adempiere and Business360 customization and implementation for all modules including but not limited to:
  • General Accounting
  • Accounts Receivables/Payables
  • Inventory Management
  • Purchasing
  • Logistics
  • Sales
  • Reporting 

• Programming and customization of Business360 for a Constructions Company
• System analysis and one of the programmers who customized Adempiere for the proposed system of a Food Company

• Manages a team of developer for an ERPNext Project customization for Law Firms
• Leads development and implementation of ERPNext core and custom Modules in Accounting and third party integrations.
• Participates in meetings for User Story creation and refinements.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance

• Leads a software development and software implementation to client instance
• Provides client training
• Conducts meetings for prospects to showcase the Software and its key features.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance
• Maintains and updates client servers 
• Leads daily scrum meetings, requirement gathering and user presentations

• Manages ERPNext Projects - Leads development and implementation of ERPNext Modules
• Conducts meetings for prospects to showcase the Software and its key features.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance
• Maintains and updates client servers
• Leads daily scrum meetings, requirement gathering and user presentations

• Provides customer service in a timely manner via several means which include email, telephone and live chat.
• Acts as a liaison between customers and management in order to enhance the overall customer experience. experience. Analyzes complaints from customers and provides adequate resolutions.
• Tracks proposed resolutions and follows up with customers in a timely fashion.
• Prepares documents and reports for future reference.
• Trains peers in good customer service.
• Develops and maintains vast knowledge of the products and services being offered.
• Conduct surveys regarding products, services and customer service experiences.
• Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

• Check in guest
• Confirmation of airline Ticket
• Answering guest inquiries
• Doing reports in the midnight shifts 

• Assist passengers to their seats
• Help them to put their luggage at the overhead bins.
• Serve them food during the flight       

• Check in and check out the guest
• Cashiering (Changing foreign exchange)
• Confirmation of airline ticket
• Answering guest inquiries
• Doing reports in the midnight shifts       

• Purchasing of food and non food products
• Supervises the deliveries and inventory
• Promotion of food products like mozzarella, unsalted butter, olive oil etc.and Non-food products like dish washing liquid, liquid hand soap,trash bags etc.to penetrate target segments
• Servicing customer requirements
• Sourcing of new suppliers, negotiate partnership set-up including trade discounts  and credit terms

• Answers inbound and outbound calls
• Handle financial account   

• Sell condominium, townhouse and other real estate properties
• Assist with loans and leasing
• Helping clients to sell their properties
• Property furnishing
• Property interior design

• Initiate prospecting clients in the United States
• Making appointments agents/broker
• Making reports
• Doing Live Transfers clients to agent/broker
• Doing role plays everyday
• Follow up calls clients and agents/brokers

• Calling clients and making appointments for the Sales Representative in Australia   
• Follow up calls for the clients to make appointments
• Attending sales meeting every week in Australia using zoom video communications
• Sending emails to the clients confirming their appointment with us and replying if they have inquiries/clarifications with the appointments or products 
• Making reports

• Cold calling
• Using Mojo dialer and putting appointments in CRM Podio

AVIAN AUSTRALIA (3D Laser Scanning, Surveying & Reality Capture Solutions for AEC Sector) 

Appointment Setter (Online/ Homebased) 

• Outbound sales and calls to both new and existing clients 

• Calling Architects, Engineers and Construction Industry 

PROPERTY VALUE SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Acquisition Manager (Online/ Homebased) 

• Calling Property Owners to give a Cash Offer  

• Sending purchase agreement to the property owners to sign it 

• Running comps and getting ARV 

REMEDI HOME SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Cold Caller / Appointment Setter (Online/ Homebased) 

• Calling Property Owners to see if they are interested to sell their property with a Cash Offer  

• Provides customer service in a timely manner via several means which include email, telephone and live chat.
• Acts as a liaison between customers and management in order to enhance the overall customer experience. experience. Analyzes complaints from customers and provides adequate resolutions.
• Tracks proposed resolutions and follows up with customers in a timely fashion.
• Prepares documents and reports for future reference.
• Trains peers in good customer service.
• Develops and maintains vast knowledge of the products and services being offered.
• Conduct surveys regarding products, services and customer service experiences.
• Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

• Check in guest
• Confirmation of airline Ticket
• Answering guest inquiries
• Doing reports in the midnight shifts 

• Assist passengers to their seats
• Help them to put their luggage at the overhead bins.
• Serve them food during the flight       

• Check in and check out the guest
• Cashiering (Changing foreign exchange)
• Confirmation of airline ticket
• Answering guest inquiries
• Doing reports in the midnight shifts       

• Purchasing of food and non food products
• Supervises the deliveries and inventory
• Promotion of food products like mozzarella, unsalted butter, olive oil etc.and Non-food products like dish washing liquid, liquid hand soap,trash bags etc.to penetrate target segments
• Servicing customer requirements
• Sourcing of new suppliers, negotiate partnership set-up including trade discounts  and credit terms

• Answers inbound and outbound calls
• Handle financial account   

• Sell condominium, townhouse and other real estate properties
• Assist with loans and leasing
• Helping clients to sell their properties
• Property furnishing
• Property interior design

• Initiate prospecting clients in the United States
• Making appointments agents/broker
• Making reports
• Doing Live Transfers clients to agent/broker
• Doing role plays everyday
• Follow up calls clients and agents/brokers

• Calling clients and making appointments for the Sales Representative in Australia   
• Follow up calls for the clients to make appointments
• Attending sales meeting every week in Australia using zoom video communications
• Sending emails to the clients confirming their appointment with us and replying if they have inquiries/clarifications with the appointments or products 
• Making reports

• Cold calling
• Using Mojo dialer and putting appointments in CRM Podio

AVIAN AUSTRALIA (3D Laser Scanning, Surveying & Reality Capture Solutions for AEC Sector) 

Appointment Setter (Online/ Homebased) 

• Outbound sales and calls to both new and existing clients 

• Calling Architects, Engineers and Construction Industry 

PROPERTY VALUE SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Acquisition Manager (Online/ Homebased) 

• Calling Property Owners to give a Cash Offer  

• Sending purchase agreement to the property owners to sign it 

• Running comps and getting ARV 

REMEDI HOME SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Cold Caller / Appointment Setter (Online/ Homebased) 

• Calling Property Owners to see if they are interested to sell their property with a Cash Offer  

• Create, Update, Maintain and Manage Enterprise applications such as
  • Human Resources Information System, Time Management, Payroll System, Billing and Collection, Fixed Asset Monitoring System, Leave Monitoring System, General Ledger System, People Trak System, Inventory System, Data Warehouse
• Manages junior developers and technical support
• Daily/weekly meeting with offshore teams for clarifying requirements
• Researching / Data gather current systems or process used in the company
• Providing support and responding to feedback to the users
• Technologies: VB.NET, MS SQL 2008, TFS, Crystal Reports

• Create, Update, Maintain and Manage Web Application required by the company
• Manage IIS Server and MS SQL Database
• Daily/weekly meeting with teams for clarifying requirements
• Debug and Update other existing Software in the company
• Researching / Data gather current systems or process used in the company
• Providing support and responding to feedback to the users
• Technologies: VB.NET ASP .NET, MS SQL 2008, IIS, TFS

• Create, Update, Maintain and Manage Web Application required by the company that will automate the tracking of the exported animals
• ​​​​​​​Manage IIS Server and MS SQL Database
• Daily/weekly meeting with offshore teams for clarifying requirements
• Create reports using RDLC as reporting tool
• Create weekly/daily reports regarding the status of the projects
• Technologies: C#, ASP .NET MVC, MS SQL 2014, IIS, RazorView, Html, CSS, Bootstrap4, Jquery, Ajax, Javascript, Angular.JS Entity Framework, Linq, SOAP, RESTful, Web Services, Web API, RDLC Reporting tool, Crystal Reports, TFS, GIT, JIRA, Kanban

• Review and develop assigned ticket
• Update UAT and Dev environment
• Collaborate with the Functional/Tester
• Deploy changes to Staging environment
• Daily/weekly scrum meeting with the team
• Technologies: C#, ASP.Net Core MVC, MSSQL, WebAPI, Blazor, Microservices, RabbitMQ, MongoDB, Git, Jira

• Review and develop assigned ticket
• Update UAT and Dev environment
• Technologies: C#, ASP.Net MVC, MSSQL, WebAPI, Profisee, Javascript, AJAX, Kafka, Kowl, Streamsets

• Investigate/Debug/Fix issues the website
• Define architecture & design framework for development
• Write technical documents
• Collaborate with the Functional/Tester
• Deploy changes to Pre-Production environment
• Daily/weekly meeting with onsite teams for clarifying requirements
• Technologies: C#, ASP.NET MVC, MS SQL Server, AngularJS, Vue.JS
• Team Management : Trello

• Maintain/Support Chatbots
• Manages Reports developer and RPA developer
• Create weekly reports regarding the status of the projects
• Technologies: C# .NET, Azure Cognitive Services (QnAMaker, LUIS AI)

• Managing and setting up database 
• Performing code review using Angular JS and C#

• Support in migrating Legacy Application and peform troubles shooting 
• Fixing bugs 
• Keeping tabs with tickets and request 
• Doing the upgrade 
• Code Reviews

• Helping clients from Australia, US, and UK build their websites based on their target requisition 
• Performing unit testing 
• Integrating applications and software 
• Conducting QA testing 

• created authentication system
• helping the client build the project from the scratch 
• developing and integrating new systems 

• Incorporation of codes to back end application 
• Managing the entire system and keeping in loop with any updates and changes 
• Created API integration 
• Part of transferring legacy applications to a new system