Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Staff

To streamline the hiring process, our recruitment team actively maintain a pool of tested, pre-screened, and experienced Filipino staff. These candidates are available for interview and for fast hiring.

We give you the opportunity to understand the type of talent you can work with remotely from the Philippines and minimize hiring mistakes.

If you don’t find someone qualified on our available staff list below, request a call from our recruiters to help you source and recruit qualified Filipino virtual staff.

Review resumes, listen to candidate introductions, and request interviews with loyal and readily available Filipino remote workers below.

 

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Candidates:

1137

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $6.77/hr

Racquel

Candidate ID: 398308


ADVANCED

    Purchasing Management, Event Management, Budgeting, Sales...

INTERMEDIATE

    Back-office, Budgeting, Clerical Skills...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Remote Staff Recruiter Comments

  • She has been working since 2017 ang gained experiences in purchasing, hanlde supplies, admin, and shedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
  • She work with local and Chinese clients
  • She possess average communication skills
  • She can start ASAP

Employment History

Cashier and Bartender

Industry:

Hotel / Hospitality

Employment Period:

July 2007 to July 2008 (12 Months)

Duties and Responsibilities:

  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Handle merchandise returns and exchanges
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Sales Assistant, Cashier and Stock Clerk

Industry:

Retail / Merchandise

Employment Period:

November 2010 to July 2011 (8 Months)

Duties and Responsibilities:

  • Provide outstanding customer service before and after a sale
  • Maintain high levels of customer satisfaction
  • Help customers determine their needs then provide proper recommendations to solve their problems
  • Ask all customers for referrals
  • Develop strong relationships with customers and look for opportunities to further expand their products
  • Take full advantage of company training sessions and literature to remain current with product offerings
  • Keep all store areas clean and organized
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges
  • Accept delivered packages and ensure proper amount is inside.
  • Unload merchandise.
  • Mark items with identifying codes, such as price, stock, or inventory control codes.
  • Stock shelves with unpacked items.
  • Ensure label is clear and visible.
  • Help customers fill orders.
  • Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
  • Compute price of merchandise.
  • Keep records of sale.
  • Prepare merchandise for shipment.
  • Replenish inventory.
  • Ensure customer received product.
  • Replace damaged or missing products.
  • Operate forklift to lift or place merchandise.
  • Work with salespeople on inventory and orders.

Barista and Cashier

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2011 to October 2012 (14 Months)

Duties and Responsibilities:

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Event Planner

Industry:

Exhibitions / Event management / MICE

Employment Period:

September 2014 to January 2017 (28 Months)

Duties and Responsibilities:

  • Event planning, design and production while managing all project delivery elements within time limits
  • Liaise with clients to identify their needs and to ensure customer satisfaction
  • Conduct market research, gather information and negotiate contracts prior to closing any deals
  • Provide feedback and periodic reports to stakeholders
  • Propose ideas to improve provided services and event quality
  • Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
  • Ensure compliance with insurance, legal, health and safety obligations
  • Specify staff requirements and coordinate their activities
  • Cooperate with marketing and PR to promote and publicize event
  • Proactively handle any arising issues and troubleshoot any emerging problems on the event day
  • Conduct pre- and post – event evaluations and report on outcomes
  • Research market, identify event opportunities and generate interest 

Barista and Cashier

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

July 2017 to September 2017 (2 Months)

Duties and Responsibilities:

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Store Head (Supervisor)

Industry:

Retail / Merchandise

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

  • Manage retail staff, including cashiers and people working on the floor.
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Formulate pricing policies.
  • Determine daily coupons.
  • Ensure pricing is correct.
  • Work on store displays.
  • Attend trade shows to identify new products and services.
  • Coach, counsel, recruit, train, and discipline employees.
  • Evaluate on-the-job performance.
  • Identify current and future trends that appeal to consumers.
  • Ensure merchandise is clean and ready to be displayed.
  • Approve contracts with vendors.
  • Maintain inventory and ensure items are in stock.
  • Keep up with fluctuating supply and demand.
  • Analyze operating and financial statements for profitability ratios.
  • Ensure promotions are accurate and merchandised to the company’s standards.
  • Utilize information technology to record sales figures, for data analysis and forward planning.
  • Ensure standards for quality, customer service and health and safety are met.
  • Monitor local competitors.
  • Ensure hours of operation are in compliance with local laws.
  • Maintain store's cleanliness and health and safety measures.
  • Organize and distribute staff schedules.
  • Preside over staff meetings.
  • Help retail sales staff achieve sales targets.
  • Manage different departments within the store.
  • Handle customer questions, complaints, and issues.

Purchasing Assistant

Industry:

Hotel / Hospitality

Employment Period:

August 2017 to May 2020 (33 Months)

Duties and Responsibilities:

Manage Purchase Orders
  • One of the primary duties of a purchasing assistant is completing and maintaining purchase orders for raw goods, materials, and supplies.
  • Purchasing assistants work closely with specific departments to gather.
  • Submit orders or work across the entire organization.
  • In this role, purchasing assistants record purchases at the time of request.
  • Submit these orders for final approval from the department manager or the purchasing manager.

Oversee Shipping Schedules
  • Purchasing assistants manage pickups and drop-offs for incoming and outgoing shipments.
  • They check deliveries against purchase orders to ensure that all materials have arrived intact and in the ordered quantity.
  • They may also schedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
  • In many cases, purchasing assistants contact vendors to follow up on late or missing shipments or to report damaged goods.

Maintain Purchase Records
  • Purchasing assistants maintain detailed paper or computerized records of purchases, including quantities ordered and received, shipping information, and costs associated with the purchase.
  • They may provide these records to department heads to facilitate budget reconciliation and maintain purchasing department files to simplify repeated orders for regular purchases.
  • Additionally, the purchasing assistant may compile and submit these records to the accounting department to support financial management and reporting.

Oversee Vendor Activities
  • Many purchasing assistants build relationships with vendors and support their organizations’ profitability.
  • They may issue bid requests and review and submit contracts.
  • Purchasing assistants also work directly with vendors to gather and negotiate price lists, compare vendor offers for shipping rates and material prices, and maintain vendor contract records.
  • More experienced purchasing assistants may review vendor bids, conduct negotiations, and assist with decision-making.

Manage Inventory
  • Purchasing assistants also monitor the company’s inventory levels to determine when new purchases should be scheduled.
  • To accomplish this, the purchasing assistant may use computerized inventory management software or conduct visual inspections of inventory and storage spaces to ensure accuracy.
  • Purchasing assistants use the inventory information to determine when to place replenishment orders or provide supplies from on-hand inventory instead of creating a new purchase order.

Brand Ambassador

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2020 to July 2020 (0 Months)

Duties and Responsibilities:

  • Familiarizing yourself with the company’s mission, vision, and goals.
  • Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
  • Educating customers, retailers, and distributors about our products.
  • Creating website and social media content in order to drive brand awareness and attract new customers.
  • Building rapport with customers and vendors.
  • Monitoring customer feedback and escalating complaints to the marketing department.
  • Tracking customer preferences, metrics, and media campaigns.
  • Representing the company at product launches, events, and trade shows.
  • Brainstorming ideas and participating in training and workshops.
  • Maintaining a positive image of the brand at all times.

Operations Manager

Industry:

Others

Employment Period:

July 2021 to December 2025 (53 Months)

Duties and Responsibilities:

  • Manage day-to-day operations of business.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 23, 2007

Located In:

Philippines

License and Certification: :

Professional Regulatory Board - Nursing


Skills

ADVANCED ★★★

    Purchasing Management, Event Management, Budgeting, Sales,

INTERMEDIATE ★★

    Back-officeBudgetingClerical Skills

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/9437260888
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-SO83Q0B
  • Processor: Intel(R) Pentium(R) CPU G4400
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Margie

Candidate ID: 398261


ADVANCED

    Bookkeeping, Virtual Assistant Skills, QuickBooks, Xero Accounting...

INTERMEDIATE

    Social Media Management, Hootsuite, Buffer, REST...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Marg has been working for almost 15 years in several Financial institutions and several industries were she supported the following roles:
    • Bookkeeper
    • Accountant
    • Virtual Assistant
    • Data Entry 
    • Email and Calendar management
    • Administrative tasks
    • Appointment Setting
  • She has a Master's Degree in Business Administration, QuickBooks Certified ProAdvisor, Xero advisor & payroll certified
  • She is adept in QuickBooks and Xero.
  • She is proficient with the following tools:
    • American Funds
    • AnyDesk
    • Asana
    • Buffer
    •  Canva
    • Citrix
    • ClickSend
    • Crello
    • Dropbox
    • Google Docs
    • Heartland
    • Hootsuite
    • Microsoft 365
    • QBO
    • SuiteFiles
    • TeamViewer
    • Trello
    • Wave
    • Wix
    • Xero
    • XPM
    • Zoom
    • MS Office
  • She have worked in an accounting firm for an Australian and US clients.
  • She has a solid background in the accounting cycle.
  • She has been preparing the following reports:
    • Financial Statements
    • Balance Sheet
    • Tax Report
    • Sales and Expense Report
    • Bank Reconciliation
    • BAS
  • She has a good communication skills
  • She is employed part-time but can start ASAP and open for any full-time of part-time positions.
  • She is available anytime for the next step.
Predictive Index - Operator
https://www.predictiveindex.com/reference-profile/Operator

Strongest Behaviors
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Margie has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Margie will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

  • Margie has been working for almost 6 years in the field of Accounting. 
  • She has experience in bookkeeping from data collection, entry to report generation, bank reconciliations, data migration, file check-up, clean-up and catch-up works, ASIC, updates, and tax return lodgments.
  • She also did admin tasks like Email and calendar management, Research tasks, Transcribing. and Travel arrangements.
  • She is knowledgeable in tools such as Xero, Wave, Hubdoc, Asana, Quickbooks, Hootsuite, Trello, and MYOB. 
  • She can start immediately. 

Employment History

EA/Admin Officer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2020 to July 2021 (7 Months)

Duties and Responsibilities:

  • Worked for an Australian company tax agent on lodgments and email management.

Part-time ESL Teacher

Industry:

Education

Employment Period:

July 2019 to December 2020 (17 Months)

Duties and Responsibilities:

  • Audio class to Taiwanese professionals

Freelance Bookkeeper

Industry:

Computer / Information Technology (Software)

Employment Period:

December 2015 to October 2020 (58 Months)

Duties and Responsibilities:

  • Bookkeeping and office administration

Virtual Assistant

Industry:

Others

Employment Period:

August 2019 to April 2020 (8 Months)

Duties and Responsibilities:

  • Invoicing and collection
  • Email and calendar management
  • Research tasks
  • Transcribing
  • Booking

Executive Secretary / Bookkeeper

Industry:

General & Wholesale Trading

Employment Period:

February 2014 to October 2014 (8 Months)

Duties and Responsibilities:

  • Executive secretary to the CEO
  • Collaborated with Dubai and London offices via the internet on product process progress and deliveries to Africa
  • Furnished the chartered accountant with complete documents for audit and reconciliation of accounts

HR Manager

Industry:

Computer / Information Technology (Hardware)

Employment Period:

May 2011 to August 2011 (3 Months)

Duties and Responsibilities:

  • Provided the company complete documentation of its accounting records and financial reports prior to closure.

Recruitment Manager

Industry:

Human Resources Management / Consulting

Employment Period:

October 2010 to February 2011 (4 Months)

Duties and Responsibilities:

  • Monitored shortlisting of applicants for U. A. E. deployment and handled local personnel effectively.
  •  Successfully provided foreign employers with manpower job requirements.

General Accountant

Industry:

Computer / Information Technology (Software)

Employment Period:

May 1996 to July 2009 (158 Months)

Duties and Responsibilities:

  • Provided the management complete set of financial documents and reports for office and external accounting purposes.
  • Successfully collaborated with management in analyzing client valuation of the company’s accounting and payroll software.
  • Contributed to engaging clients to avail accounting and payroll software.

Internal Accountant

Industry:

General & Wholesale Trading

Employment Period:

April 1990 to March 1996 (71 Months)

Duties and Responsibilities:

  • A pioneer staff of the company where I primarily set up and administered its accounting system for 6 years.
  • Successfully implemented initial policies on the company’s stock shortages and overages, payroll, and accounting.
  • Acted as the company's executive secretary and trusted personnel in financial matters.

Administrative Assistant

Industry:

General & Wholesale Trading

Employment Period:

December 1989 to April 1990 (4 Months)

Duties and Responsibilities:

  • Provided reports for sales and audit analysis.

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 1988 to November 1989 (22 Months)

Duties and Responsibilities:

  • Recording of books of accounts, worksheet summary, and drafting of tax payments.

Freelance Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 2025 to December 2025 (11 Months)

Duties and Responsibilities:

  • Manage bookkeeping, invoicing, and financial reporting for multiple clients.
  • Reconcile accounts using QuickBooks and Xero.
  • Handle document management and basic administrative tasks.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

April 16, 2018

Located In:

Philippines

License and Certification: :

  • Certified QuickBooks ProAdvisor
  • Xero Advisor Certified
  • Xero Payroll Certified
  • Bookkeeping NC III Certified
  • Six Sigma Yellow and Green Belt Certifications


Skills

ADVANCED ★★★

    Bookkeeping, Virtual Assistant Skills, QuickBooks, Xero Accounting, Trello, Office 365, Google Apps, Adobe Acrobat, BAS Reporting,

INTERMEDIATE ★★

    Social Media ManagementHootsuiteBufferRESTProperty Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Margie

Candidate ID: 398261


ADVANCED

    Bookkeeping, Virtual Assistant Skills, QuickBooks, Xero Accounting...

INTERMEDIATE

    Social Media Management, Hootsuite, Buffer, REST...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Marg has been working for almost 15 years in several Financial institutions and several industries were she supported the following roles:
    • Bookkeeper
    • Accountant
    • Virtual Assistant
    • Data Entry 
    • Email and Calendar management
    • Administrative tasks
    • Appointment Setting
  • She has a Master's Degree in Business Administration, QuickBooks Certified ProAdvisor, Xero advisor & payroll certified
  • She is adept in QuickBooks and Xero.
  • She is proficient with the following tools:
    • American Funds
    • AnyDesk
    • Asana
    • Buffer
    •  Canva
    • Citrix
    • ClickSend
    • Crello
    • Dropbox
    • Google Docs
    • Heartland
    • Hootsuite
    • Microsoft 365
    • QBO
    • SuiteFiles
    • TeamViewer
    • Trello
    • Wave
    • Wix
    • Xero
    • XPM
    • Zoom
    • MS Office
  • She have worked in an accounting firm for an Australian and US clients.
  • She has a solid background in the accounting cycle.
  • She has been preparing the following reports:
    • Financial Statements
    • Balance Sheet
    • Tax Report
    • Sales and Expense Report
    • Bank Reconciliation
    • BAS
  • She has a good communication skills
  • She is employed part-time but can start ASAP and open for any full-time of part-time positions.
  • She is available anytime for the next step.
Predictive Index - Operator
https://www.predictiveindex.com/reference-profile/Operator

Strongest Behaviors
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Margie has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Margie will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

  • Margie has been working for almost 6 years in the field of Accounting. 
  • She has experience in bookkeeping from data collection, entry to report generation, bank reconciliations, data migration, file check-up, clean-up and catch-up works, ASIC, updates, and tax return lodgments.
  • She also did admin tasks like Email and calendar management, Research tasks, Transcribing. and Travel arrangements.
  • She is knowledgeable in tools such as Xero, Wave, Hubdoc, Asana, Quickbooks, Hootsuite, Trello, and MYOB. 
  • She can start immediately. 

Employment History

EA/Admin Officer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2020 to July 2021 (7 Months)

Duties and Responsibilities:

  • Worked for an Australian company tax agent on lodgments and email management.

Part-time ESL Teacher

Industry:

Education

Employment Period:

July 2019 to December 2020 (17 Months)

Duties and Responsibilities:

  • Audio class to Taiwanese professionals

Freelance Bookkeeper

Industry:

Computer / Information Technology (Software)

Employment Period:

December 2015 to October 2020 (58 Months)

Duties and Responsibilities:

  • Bookkeeping and office administration

Virtual Assistant

Industry:

Others

Employment Period:

August 2019 to April 2020 (8 Months)

Duties and Responsibilities:

  • Invoicing and collection
  • Email and calendar management
  • Research tasks
  • Transcribing
  • Booking

Executive Secretary / Bookkeeper

Industry:

General & Wholesale Trading

Employment Period:

February 2014 to October 2014 (8 Months)

Duties and Responsibilities:

  • Executive secretary to the CEO
  • Collaborated with Dubai and London offices via the internet on product process progress and deliveries to Africa
  • Furnished the chartered accountant with complete documents for audit and reconciliation of accounts

HR Manager

Industry:

Computer / Information Technology (Hardware)

Employment Period:

May 2011 to August 2011 (3 Months)

Duties and Responsibilities:

  • Provided the company complete documentation of its accounting records and financial reports prior to closure.

Recruitment Manager

Industry:

Human Resources Management / Consulting

Employment Period:

October 2010 to February 2011 (4 Months)

Duties and Responsibilities:

  • Monitored shortlisting of applicants for U. A. E. deployment and handled local personnel effectively.
  •  Successfully provided foreign employers with manpower job requirements.

General Accountant

Industry:

Computer / Information Technology (Software)

Employment Period:

May 1996 to July 2009 (158 Months)

Duties and Responsibilities:

  • Provided the management complete set of financial documents and reports for office and external accounting purposes.
  • Successfully collaborated with management in analyzing client valuation of the company’s accounting and payroll software.
  • Contributed to engaging clients to avail accounting and payroll software.

Internal Accountant

Industry:

General & Wholesale Trading

Employment Period:

April 1990 to March 1996 (71 Months)

Duties and Responsibilities:

  • A pioneer staff of the company where I primarily set up and administered its accounting system for 6 years.
  • Successfully implemented initial policies on the company’s stock shortages and overages, payroll, and accounting.
  • Acted as the company's executive secretary and trusted personnel in financial matters.

Administrative Assistant

Industry:

General & Wholesale Trading

Employment Period:

December 1989 to April 1990 (4 Months)

Duties and Responsibilities:

  • Provided reports for sales and audit analysis.

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 1988 to November 1989 (22 Months)

Duties and Responsibilities:

  • Recording of books of accounts, worksheet summary, and drafting of tax payments.

Freelance Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 2025 to December 2025 (11 Months)

Duties and Responsibilities:

  • Manage bookkeeping, invoicing, and financial reporting for multiple clients.
  • Reconcile accounts using QuickBooks and Xero.
  • Handle document management and basic administrative tasks.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

April 16, 2018

Located In:

Philippines

License and Certification: :

  • Certified QuickBooks ProAdvisor
  • Xero Advisor Certified
  • Xero Payroll Certified
  • Bookkeeping NC III Certified
  • Six Sigma Yellow and Green Belt Certifications


Skills

ADVANCED ★★★

    Bookkeeping, Virtual Assistant Skills, QuickBooks, Xero Accounting, Trello, Office 365, Google Apps, Adobe Acrobat, BAS Reporting,

INTERMEDIATE ★★

    Social Media ManagementHootsuiteBufferRESTProperty Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Mary

Candidate ID: 398144


ADVANCED

    Data Entry, Appointment Setting, Transcription, Customer Service...

INTERMEDIATE

    Social Media Marketing, Social Media Management, Blog Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

She is a Registered Nurse with experiences in doing tasks like:
  • Administrative
  • Data Entry
  • Data Encoding
  • Scheduling appointment
  • Social Media management
She possesses good communication skills

She can start ASAP

Employment History

Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2020 to June 2021 (12 Months)

Duties and Responsibilities:

  • Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

Nurse

Industry:

Healthcare / Medical

Employment Period:

January 2018 to January 2020 (24 Months)

Duties and Responsibilities:

  • Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
  • Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
  • Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
  • Administer medication according to the 10 rights of medication administration and notes reaction
  • Assist in the education and rehabilitation of patients and their families to promote physical and mental health
  • Coordinate with other health care providers in the hospital regarding patient care

Assistant Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2016 to April 2017 (10 Months)

Duties and Responsibilities:

  • Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
  • Promote mental health and manage socialization activities
  • Provide counselling to encourage verbalization of feelings

Administrative Assistant

Industry:

Property / Real Estate

Employment Period:

March 2014 to May 2016 (26 Months)

Duties and Responsibilities:

  • Handles documentation, data entry and appointment scheduling
  • Assists clients in their queries and site viewing

Medical Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to June 2025 (18 Months)

Duties and Responsibilities:

  • Appointment scheduling, insurance verification, assist with client concerns and inquiries

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

October 25, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Appointment Setting, Transcription, Customer Service, Virtual Assistant Skills,

INTERMEDIATE ★★

    Social Media MarketingSocial Media ManagementBlog Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel i5 4th Gen
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Mary

Candidate ID: 398144


ADVANCED

    Data Entry, Appointment Setting, Transcription, Customer Service...

INTERMEDIATE

    Social Media Marketing, Social Media Management, Blog Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

She is a Registered Nurse with experiences in doing tasks like:
  • Administrative
  • Data Entry
  • Data Encoding
  • Scheduling appointment
  • Social Media management
She possesses good communication skills

She can start ASAP

Employment History

Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2020 to June 2021 (12 Months)

Duties and Responsibilities:

  • Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

Nurse

Industry:

Healthcare / Medical

Employment Period:

January 2018 to January 2020 (24 Months)

Duties and Responsibilities:

  • Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
  • Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
  • Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
  • Administer medication according to the 10 rights of medication administration and notes reaction
  • Assist in the education and rehabilitation of patients and their families to promote physical and mental health
  • Coordinate with other health care providers in the hospital regarding patient care

Assistant Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2016 to April 2017 (10 Months)

Duties and Responsibilities:

  • Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
  • Promote mental health and manage socialization activities
  • Provide counselling to encourage verbalization of feelings

Administrative Assistant

Industry:

Property / Real Estate

Employment Period:

March 2014 to May 2016 (26 Months)

Duties and Responsibilities:

  • Handles documentation, data entry and appointment scheduling
  • Assists clients in their queries and site viewing

Medical Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to June 2025 (18 Months)

Duties and Responsibilities:

  • Appointment scheduling, insurance verification, assist with client concerns and inquiries

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

October 25, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Appointment Setting, Transcription, Customer Service, Virtual Assistant Skills,

INTERMEDIATE ★★

    Social Media MarketingSocial Media ManagementBlog Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel i5 4th Gen
  • Operating System: Windows 10

All-inclusive Rate: USD $8.28/hr

Rio

Candidate ID: 396765


ADVANCED

    Recruiting, Sourcing, Resume Screening, Interviewing...

INTERMEDIATE

    Customer Service, Phone Support...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.99 per hour or $USD 779.12 per month

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Rio has accumulated extensive experience in the recruitment industry, showcasing a strong ability to handle end-to-end recruitment processes effectively. With a background in technical recruitment, Rio has honed skills in sourcing, screening, and managing candidate relationships across various industries, including IT and construction. His most recent role at Remote Staff was with a Recruitment Agency involved driving the full-cycle recruitment process, interfacing directly with hiring managers, and collaborating closely with HR teams, demonstrating his capability in managing complex recruitment operations. Rio's proactive and detail-oriented approach has consistently contributed to improving candidate experience and operational efficiency, making him a valuable asset in high-pressure environments.
Work Experience:
  • Over 8 years of relevant experience in recruitment, with a focus on technical roles in IT and construction.
  • Managed full-cycle recruitment processes including sourcing, screening, and onboarding.
  • Worked across multiple industries, including IT (RYLEM via ISupport Worldwide), construction (Bamboo Remodel), and hospitality (Intercontinental Hotels Group).
Career Highlights:
  • Successfully managed recruitment operations for high-volume technical roles at Northbridge Recruitment, leading to improved hiring timelines and candidate quality.
  • Streamlined candidate experience at OKTA by identifying and implementing process improvements, enhancing scheduling efficiency and overall candidate satisfaction.
Skill Proficiency:
  • Recruitment: 8+ years of experience, particularly in technical recruitment.
  • ATS Management: Proficient in various Applicant Tracking Systems and LinkedIn Recruiter, with experience in keeping systems up-to-date and utilizing metrics-driven approaches to improve hiring outcomes.
  • Communication: Strong interpersonal skills, adept at managing candidate relationships and collaborating with cross-functional teams.
Tools:
  • DICE, Monster, CareerBuilder, Craigslist, the ladders, ATS (bullhorn)
Rio is currently working as a content creator and is available to start in 2 weeks upon confirmation of a new job offer.
 

Employment History

IT Recruiter

Industry:

Human Resources Management / Consulting

Employment Period:

May 2021 to August 2023 (27 Months)

Duties and Responsibilities:

  • Lead the full-cycle technical recruitment process, including sourcing, screening, coordinating interviews, conducting reference checks, and managing offers.
    • Assist the recruitment team in managing IT requisitions and sourcing qualified candidates for various technical roles.
    • Conduct initial screenings and interviews to assess candidates’ suitability for specific positions.
    • Endorse candidates based on qualifications and maintain ongoing candidate management by updating their information and keeping them informed throughout the process.
    • Collaborate closely with Hiring Managers and report to the HR Manager.
    • Work with the HR team on documentation and related tasks.

Talent Acquisition Business Partner

Industry:

Construction / Building / Engineering

Employment Period:

February 2020 to March 2020 (1 Months)

Duties and Responsibilities:

  • Full life cycle recruitment process: sourcing, interviewing, managing candidate pools.
  • In charge of identifying and approaching approved candidates through internal and external channels to ensure that they are active and available for jobs
  • Onboard newly approved candidates to ensure that they are able to go through their first few jobs until he/she is fully familiar with the Bamboo app and processes.
  • Work closely with recruiters, interviewers and provide feedback about candidate quality and recruitment process to improve behavioral based interviews, skill sets selection, qualifications and competency requirements of potential candidates
  • Document and track interactions and applicant tracking system
  • Adhere to all processes and procedures defined as part of the full life cycle pro engagement and retention management
  • Strategically works with marketing, construction operations and design to improve candidate quality through nurturing and engagement activities based on engagement surveys and evaluation data to achieve continual improvement
  • Provide Talent updates during meetings highlighting the tasks and accomplishment on a daily basis. Customer Sales Consultant
  • Generate leads platforms such as HomeAdvisor, Thumbtack, Houzz and different social media.
  • Maintain the company's existing relationships with clients/customers.
  • Creating business for Bamboo by calling potential clients, describing and explaining details, advantages, process, benefits, etc.
  • Addressing customer inquiries, solving problems and providing effective solutions for clients and the company.
  • Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements.
  • Responsible for managing the customer success of clients and be the point of contact for all customers.

Technical Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2018 to February 2020 (18 Months)

Duties and Responsibilities:

  • Full-cycle recruiting - from sourcing through closing and ongoing placement support
  • Sources resumes of qualified candidates for specific job orders using active & passive job boards (Dice, Monster, Career Builder, LinkedIn Recruiter, Indeed, Applicant Tracking System and Company Website)
  • Develops, updates, and posts job descriptions for our clients' contract, contract-to-hire, and direct hire positions
  • Conducts phone interview to pre-screen candidates, verify their qualifications, availability and compensations requirements
  • Prepares candidates for the client interview process
  • Schedules and manages both phone and onsite interviews
  • Provides feedback to candidates throughout the process and ensure positive candidate experience
  • Keeps our ATS up-to-date and use a metrics driven approach to get results and drive hires
  • Involve in recruiting passive candidates, through phone calls, emails, and general relationship-building
  • Manages and maintains candidate relationship while on assignment

Technical Recruiter III Practice Area

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to August 2018 (28 Months)

Duties and Responsibilities:

  • Sources US resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
  • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
  • Sets up interviews between candidates and hiring managers
  • Involves recruiting passive candidates, through phone calls, emails and general relationship-building.
  • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Team Lead - Hilton Worldwide

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2014 to August 2016 (28 Months)

Duties and Responsibilities:

  • Communicates company goals, safety practices, and deadlines to the team.
  • Motivates team members and assesses performance.
  • Provides help to management, including hiring and training, and keeps management updated on team performance.
  • Develop a strategy the team will use to reach its goal
  • Provide any training that team members need
  • Communicate clear instructions to team members
  • Listen to team members' feedback
  • Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Create report to update the company on the teams' progress

F&B Executive

Industry:

Employment Period:

February 2012 to April 2014 (26 Months)

Duties and Responsibilities:

  • Accurately taking customers' orders and ensuring that the food and beverages delivered to the customers on time.
  • Professionally trained on all aspects of restaurant's services; assisted supervisor and manager with their tasks.
  • Trained new employees and established a professional relationship of integrity.
  • Ensured the integrity of the restaurant's operation through excellence in customer service.
  • Employed a safe and clean work environment and complied with all safety procedures and proper equipment usage.
  • Met customer's requirements through first contact resolution; confirmed customers und Communicated effectively with individuals and teams to ensure high quality and timely expedition of customer request; contributed ideas on ways to resolve problems to better serve customers and improve productivity
  • Followed food safety procedures according to company policies and health/sanitation regulations.
  • Always provided prompt and efficient response to customers; understood customer service was a number one priority and responded to customers immediately.

Reservations Specialist

Industry:

Hotel / Hospitality

Employment Period:

March 2006 to January 2012 (70 Months)

Duties and Responsibilities:

  • Fulfilled reservation requests by determining the rooms available to meet customer desires.
  • Worked as a Call Center agent for a Global hotel chain and answer inquiries in line with Hotel reservations which includes but is not limited to the following: booking date availability (date of arrival and departure) room details, amenities included and room rates.
  • Provided customers quality customer care
  • Presented accurate information and actively offer and sell options to customers to confirm the Hotel Booking at the end of the call.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Export Management

Graduation Date:

March 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Recruiting, Sourcing, Resume Screening, Interviewing,

INTERMEDIATE ★★

    Customer ServicePhone Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/9294760726
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Inter Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.28/hr

Rio

Candidate ID: 396765


ADVANCED

    Recruiting, Sourcing, Resume Screening, Interviewing...

INTERMEDIATE

    Customer Service, Phone Support...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.99 per hour or $USD 779.12 per month

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Rio has accumulated extensive experience in the recruitment industry, showcasing a strong ability to handle end-to-end recruitment processes effectively. With a background in technical recruitment, Rio has honed skills in sourcing, screening, and managing candidate relationships across various industries, including IT and construction. His most recent role at Remote Staff was with a Recruitment Agency involved driving the full-cycle recruitment process, interfacing directly with hiring managers, and collaborating closely with HR teams, demonstrating his capability in managing complex recruitment operations. Rio's proactive and detail-oriented approach has consistently contributed to improving candidate experience and operational efficiency, making him a valuable asset in high-pressure environments.
Work Experience:
  • Over 8 years of relevant experience in recruitment, with a focus on technical roles in IT and construction.
  • Managed full-cycle recruitment processes including sourcing, screening, and onboarding.
  • Worked across multiple industries, including IT (RYLEM via ISupport Worldwide), construction (Bamboo Remodel), and hospitality (Intercontinental Hotels Group).
Career Highlights:
  • Successfully managed recruitment operations for high-volume technical roles at Northbridge Recruitment, leading to improved hiring timelines and candidate quality.
  • Streamlined candidate experience at OKTA by identifying and implementing process improvements, enhancing scheduling efficiency and overall candidate satisfaction.
Skill Proficiency:
  • Recruitment: 8+ years of experience, particularly in technical recruitment.
  • ATS Management: Proficient in various Applicant Tracking Systems and LinkedIn Recruiter, with experience in keeping systems up-to-date and utilizing metrics-driven approaches to improve hiring outcomes.
  • Communication: Strong interpersonal skills, adept at managing candidate relationships and collaborating with cross-functional teams.
Tools:
  • DICE, Monster, CareerBuilder, Craigslist, the ladders, ATS (bullhorn)
Rio is currently working as a content creator and is available to start in 2 weeks upon confirmation of a new job offer.
 

Employment History

IT Recruiter

Industry:

Human Resources Management / Consulting

Employment Period:

May 2021 to August 2023 (27 Months)

Duties and Responsibilities:

  • Lead the full-cycle technical recruitment process, including sourcing, screening, coordinating interviews, conducting reference checks, and managing offers.
    • Assist the recruitment team in managing IT requisitions and sourcing qualified candidates for various technical roles.
    • Conduct initial screenings and interviews to assess candidates’ suitability for specific positions.
    • Endorse candidates based on qualifications and maintain ongoing candidate management by updating their information and keeping them informed throughout the process.
    • Collaborate closely with Hiring Managers and report to the HR Manager.
    • Work with the HR team on documentation and related tasks.

Talent Acquisition Business Partner

Industry:

Construction / Building / Engineering

Employment Period:

February 2020 to March 2020 (1 Months)

Duties and Responsibilities:

  • Full life cycle recruitment process: sourcing, interviewing, managing candidate pools.
  • In charge of identifying and approaching approved candidates through internal and external channels to ensure that they are active and available for jobs
  • Onboard newly approved candidates to ensure that they are able to go through their first few jobs until he/she is fully familiar with the Bamboo app and processes.
  • Work closely with recruiters, interviewers and provide feedback about candidate quality and recruitment process to improve behavioral based interviews, skill sets selection, qualifications and competency requirements of potential candidates
  • Document and track interactions and applicant tracking system
  • Adhere to all processes and procedures defined as part of the full life cycle pro engagement and retention management
  • Strategically works with marketing, construction operations and design to improve candidate quality through nurturing and engagement activities based on engagement surveys and evaluation data to achieve continual improvement
  • Provide Talent updates during meetings highlighting the tasks and accomplishment on a daily basis. Customer Sales Consultant
  • Generate leads platforms such as HomeAdvisor, Thumbtack, Houzz and different social media.
  • Maintain the company's existing relationships with clients/customers.
  • Creating business for Bamboo by calling potential clients, describing and explaining details, advantages, process, benefits, etc.
  • Addressing customer inquiries, solving problems and providing effective solutions for clients and the company.
  • Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements.
  • Responsible for managing the customer success of clients and be the point of contact for all customers.

Technical Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2018 to February 2020 (18 Months)

Duties and Responsibilities:

  • Full-cycle recruiting - from sourcing through closing and ongoing placement support
  • Sources resumes of qualified candidates for specific job orders using active & passive job boards (Dice, Monster, Career Builder, LinkedIn Recruiter, Indeed, Applicant Tracking System and Company Website)
  • Develops, updates, and posts job descriptions for our clients' contract, contract-to-hire, and direct hire positions
  • Conducts phone interview to pre-screen candidates, verify their qualifications, availability and compensations requirements
  • Prepares candidates for the client interview process
  • Schedules and manages both phone and onsite interviews
  • Provides feedback to candidates throughout the process and ensure positive candidate experience
  • Keeps our ATS up-to-date and use a metrics driven approach to get results and drive hires
  • Involve in recruiting passive candidates, through phone calls, emails, and general relationship-building
  • Manages and maintains candidate relationship while on assignment

Technical Recruiter III Practice Area

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to August 2018 (28 Months)

Duties and Responsibilities:

  • Sources US resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
  • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
  • Sets up interviews between candidates and hiring managers
  • Involves recruiting passive candidates, through phone calls, emails and general relationship-building.
  • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Team Lead - Hilton Worldwide

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2014 to August 2016 (28 Months)

Duties and Responsibilities:

  • Communicates company goals, safety practices, and deadlines to the team.
  • Motivates team members and assesses performance.
  • Provides help to management, including hiring and training, and keeps management updated on team performance.
  • Develop a strategy the team will use to reach its goal
  • Provide any training that team members need
  • Communicate clear instructions to team members
  • Listen to team members' feedback
  • Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Create report to update the company on the teams' progress

F&B Executive

Industry:

Employment Period:

February 2012 to April 2014 (26 Months)

Duties and Responsibilities:

  • Accurately taking customers' orders and ensuring that the food and beverages delivered to the customers on time.
  • Professionally trained on all aspects of restaurant's services; assisted supervisor and manager with their tasks.
  • Trained new employees and established a professional relationship of integrity.
  • Ensured the integrity of the restaurant's operation through excellence in customer service.
  • Employed a safe and clean work environment and complied with all safety procedures and proper equipment usage.
  • Met customer's requirements through first contact resolution; confirmed customers und Communicated effectively with individuals and teams to ensure high quality and timely expedition of customer request; contributed ideas on ways to resolve problems to better serve customers and improve productivity
  • Followed food safety procedures according to company policies and health/sanitation regulations.
  • Always provided prompt and efficient response to customers; understood customer service was a number one priority and responded to customers immediately.

Reservations Specialist

Industry:

Hotel / Hospitality

Employment Period:

March 2006 to January 2012 (70 Months)

Duties and Responsibilities:

  • Fulfilled reservation requests by determining the rooms available to meet customer desires.
  • Worked as a Call Center agent for a Global hotel chain and answer inquiries in line with Hotel reservations which includes but is not limited to the following: booking date availability (date of arrival and departure) room details, amenities included and room rates.
  • Provided customers quality customer care
  • Presented accurate information and actively offer and sell options to customers to confirm the Hotel Booking at the end of the call.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Export Management

Graduation Date:

March 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Recruiting, Sourcing, Resume Screening, Interviewing,

INTERMEDIATE ★★

    Customer ServicePhone Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/9294760726
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Inter Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Edelnora

Candidate ID: 396366


ADVANCED

    Administration, Administrative Skills, Team Management, Customer Experience...

INTERMEDIATE

    Data Encoding, Data Entry, Collections, Email management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Den is a customer service professional with fourteen years of experience in financial accounts with the most admired outsourcing companies in the country.
  • She has deep training knowledge and experience on delivering learning and development programs to new hires and tenured employees. She also has experience mentoring junior training staff, new hires and upskill agents.
  • As a CSR, she handled credit cards, rewards and redeeming points in their cards. She also did account maintenance and some upselling. 
  • He ideal client is someone who will share more ideas and open to new ideas. A client who will put trust on her and guide her as well.
  • She is available to start immediately.

Predictive Index Behavioral Profile - Analyzer

https://www.predictiveindex.com/reference-profile/analyzer/

Strongest Behaviors:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary:

Edelnora is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which she is responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

FRAUD ANALYST

Industry:

Banking / Financial Services

Employment Period:

January 2006 to June 2006 (5 Months)

Duties and Responsibilities:

  • Helping customers minimize fraud. As a Credit Card Service Advisor, I was able to gain trust from our customers by providing financial services. It is my job to use independent analysis and exercise judgment to determine if we are talking to the legitimate account holder or a fraudster.

COLLECTIONS AGENT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2006 to January 2007 (7 Months)

Duties and Responsibilities:

  • Helping customers attain home-ownership and to get back on track.
  • Opportunity to assist homeowners in settling their mortgage properly based on their income and help to meet the customer's financial needs.

RESOLUTIONS SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2007 to January 2009 (24 Months)

Duties and Responsibilities:

As Resolutions Specialist:
  • Enables the customer to resolve transaction issues before they become larger problems.
  • Assisting customers in their issue for a particular transaction. Giving them advice regarding their protection, how they are covered based on the Legal Agreement and how they will be able to resolve the issue by avoiding the possibility of a dispute escalating to a claim or charge back. And most importantly how they will continue making business with the Company.
As Customer Service Representative:
  • Assisting customers in dealing with their online transactions as well as  troubleshooting basic technical difficulties.
  • Helps customer in their problems on how to use the account, introducing them more about the product and as the front-liner of the service, I make sure that whatever problem that arises, will be dealt by the relevant queue.

TRAINING OFFICER

Industry:

Banking / Financial Services

Employment Period:

December 2008 to March 2020 (134 Months)

Duties and Responsibilities:

As Training Officer (2014 - 2021)
  • Conducts product specific trainings to new hires and facilitate upskill trainings to Operations Department.
  • Responsible for overseeing new hire class performance end-to-end delivery of learning and development programs as required, including performing needs analysis and needs identification, training delivery, vendor relationship management, course participation management, logistics, and other activities as required to deliver learning and development services to the business.
  • Collaborated with Instructional Designers in developing new learning curriculum to support services to the business.
  • Focal for Change and Compliance Training. Coordinate risk and control issues, audits, and corrective actions for the business to the Compliance Team.
As Customer Service Representative (2009 - 2014)
  • Provide 'world-class' service excellence to clients by offering consistent telephone banking experience.
  • Accustomed to work in a fast paced environments with the ability to think quickly and handle difficult clients

VA

Industry:

Property / Real Estate

Employment Period:

March 2020 to August 2024 (53 Months)

Duties and Responsibilities:

  • I gather all the necessary documentation required to receive the loan, including employment verification, bank statements, monthly bills and other income information, if applicable.
  • I also reach out to Title Companies, Insurance, HOA for the required documents.
  • Manage and update CRM.

Education History

Field of Study:

Chemistry

Major:

CHEMISTRY

Graduation Date:

April 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administration, Administrative Skills, Team Management, Customer Experience, Customer Handling,

INTERMEDIATE ★★

    Data Encoding, Data Entry, Collections, Email managementEnglish LanguageEnglish TutoringESL TutoringCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15879577447
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Neutron Extreme
  • Processor: Intel(R) Core (TM) i3-7100 CPU @ 3.90GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Edelnora

Candidate ID: 396366


ADVANCED

    Administration, Administrative Skills, Team Management, Customer Experience...

INTERMEDIATE

    Data Encoding, Data Entry, Collections, Email management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Den is a customer service professional with fourteen years of experience in financial accounts with the most admired outsourcing companies in the country.
  • She has deep training knowledge and experience on delivering learning and development programs to new hires and tenured employees. She also has experience mentoring junior training staff, new hires and upskill agents.
  • As a CSR, she handled credit cards, rewards and redeeming points in their cards. She also did account maintenance and some upselling. 
  • He ideal client is someone who will share more ideas and open to new ideas. A client who will put trust on her and guide her as well.
  • She is available to start immediately.

Predictive Index Behavioral Profile - Analyzer

https://www.predictiveindex.com/reference-profile/analyzer/

Strongest Behaviors:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary:

Edelnora is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which she is responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

FRAUD ANALYST

Industry:

Banking / Financial Services

Employment Period:

January 2006 to June 2006 (5 Months)

Duties and Responsibilities:

  • Helping customers minimize fraud. As a Credit Card Service Advisor, I was able to gain trust from our customers by providing financial services. It is my job to use independent analysis and exercise judgment to determine if we are talking to the legitimate account holder or a fraudster.

COLLECTIONS AGENT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2006 to January 2007 (7 Months)

Duties and Responsibilities:

  • Helping customers attain home-ownership and to get back on track.
  • Opportunity to assist homeowners in settling their mortgage properly based on their income and help to meet the customer's financial needs.

RESOLUTIONS SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2007 to January 2009 (24 Months)

Duties and Responsibilities:

As Resolutions Specialist:
  • Enables the customer to resolve transaction issues before they become larger problems.
  • Assisting customers in their issue for a particular transaction. Giving them advice regarding their protection, how they are covered based on the Legal Agreement and how they will be able to resolve the issue by avoiding the possibility of a dispute escalating to a claim or charge back. And most importantly how they will continue making business with the Company.
As Customer Service Representative:
  • Assisting customers in dealing with their online transactions as well as  troubleshooting basic technical difficulties.
  • Helps customer in their problems on how to use the account, introducing them more about the product and as the front-liner of the service, I make sure that whatever problem that arises, will be dealt by the relevant queue.

TRAINING OFFICER

Industry:

Banking / Financial Services

Employment Period:

December 2008 to March 2020 (134 Months)

Duties and Responsibilities:

As Training Officer (2014 - 2021)
  • Conducts product specific trainings to new hires and facilitate upskill trainings to Operations Department.
  • Responsible for overseeing new hire class performance end-to-end delivery of learning and development programs as required, including performing needs analysis and needs identification, training delivery, vendor relationship management, course participation management, logistics, and other activities as required to deliver learning and development services to the business.
  • Collaborated with Instructional Designers in developing new learning curriculum to support services to the business.
  • Focal for Change and Compliance Training. Coordinate risk and control issues, audits, and corrective actions for the business to the Compliance Team.
As Customer Service Representative (2009 - 2014)
  • Provide 'world-class' service excellence to clients by offering consistent telephone banking experience.
  • Accustomed to work in a fast paced environments with the ability to think quickly and handle difficult clients

VA

Industry:

Property / Real Estate

Employment Period:

March 2020 to August 2024 (53 Months)

Duties and Responsibilities:

  • I gather all the necessary documentation required to receive the loan, including employment verification, bank statements, monthly bills and other income information, if applicable.
  • I also reach out to Title Companies, Insurance, HOA for the required documents.
  • Manage and update CRM.

Education History

Field of Study:

Chemistry

Major:

CHEMISTRY

Graduation Date:

April 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administration, Administrative Skills, Team Management, Customer Experience, Customer Handling,

INTERMEDIATE ★★

    Data Encoding, Data Entry, Collections, Email managementEnglish LanguageEnglish TutoringESL TutoringCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15879577447
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Neutron Extreme
  • Processor: Intel(R) Core (TM) i3-7100 CPU @ 3.90GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Samantha

Candidate ID: 395998


ADVANCED

    Salesforce CRM, Executive Assistance, Sales operations...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

Over 3 years of experience in virtual assistance with a strong focus on executive support, operations, and administrative management.

Worked directly with CEOs and business executives from U.S. and Australian companies, providing end-to-end support for both startups and scaling businesses.

Strong background in Sales Operations, having held a lead EA role, managing other assistants and working as the go-to person for internal tools and systems like Salesforce.

Executive & Operational Support

  • Provided direct support to C-suite executives, including calendar and inbox management, meeting coordination, travel bookings, and stakeholder communication.
  • Handled personal assistant tasks, such as hotel and flight bookings, travel itinerary planning, and personal calendar syncing.
  • Represented executives during escalations, handled confidential information, and responded to stakeholders on their behalf.
Sales, Admin & CRM Expertise
  • Experienced in creating and managing Salesforce reports, serving as the main point of contact for all CRM-related queries.
  • Produced internal reports, sales tracking, and performance data analysis.
  • Familiar with profit and loss (P&L) statements, basic bookkeeping, and understanding of gross margins—particularly relevant for product-based businesses.
  • Created SOPs, structured workflows, and implemented systems for new business setups (especially in lean/startup environments).
Documentation, Reporting & Communication
  • Drafted professional correspondence and prepared presentations and documentation for meetings.
  • Experienced in project tracking, liaising with multiple departments, and ensuring deadlines and deliverables are met.
  • Has supported product research, packaging coordination, and supplier communication for e-commerce and product sourcing businesses.
Tools & Technical Proficiency
  • CRM: Salesforce (advanced)
  • Office Tools: Google Workspace, Microsoft Office Suite (Excel, Word, PowerPoint)
  • Time Trackers: Familiar with Hubstaff, FastETR, and Remote Staff’s proprietary monitoring tool
  • Communication & Collaboration: Zoom, Slack, Email Management Platforms
She is available to start immediately.

Employment History

FRONT OFFICE ASSOCIATE

Industry:

Hotel / Hospitality

Employment Period:

September 2019 to January 2020 (4 Months)

Duties and Responsibilities:

  • Work with different hotel departments to ensure great customer service
  • Process check-in/check-out of guests, and oversee the department's operation (budget, files, equipment, etc.)

VIRTUAL ASSISTANT

Industry:

Grooming / Beauty / Fitness

Employment Period:

May 2020 to August 2021 (15 Months)

Duties and Responsibilities:

  • Daily, weekly, and monthly deliverables involving running and exporting reports for financial and client attendance and profile maintenance
  • Set up email automation, customer journey, and import/export contacts in Mailchimp
  • Assist member queries, leads, and gym correspondence

SOCIAL MEDIA AND OUTREACH MANAGER

Industry:

Healthcare / Medical

Employment Period:

October 2020 to December 2021 (14 Months)

Duties and Responsibilities:

  • Oversee the operation of the Sales team, working closely with management
  • Provide original strategy for social media marketing and lead generation, including SMS & Email Template
  • Communications strategies via Salesforce & HubSpot
  • Research and source topics for content generation, and assist with content.
  • Develop lead generation lists via social media outreach on Facebook and LinkedIn; build automated workflows for lead scraping.

SOCIAL MEDIA MANAGER

Industry:

Grooming / Beauty / Fitness

Employment Period:

March 2021 to March 2022 (12 Months)

Duties and Responsibilities:

  • Develop creative and engaging social media strategies and content
  • Manage the day-to-day handling of all social media channels such as Facebook & Instagram, adapting content to suit different channels
  • Manage and facilitate social media communities by responding to social media posts, developing discussions, and increasing brand awareness + customer engagement

EXECUTIVE ASSISTANT

Industry:

Consumer Products / FMCG

Employment Period:

February 2022 to April 2023 (14 Months)

Duties and Responsibilities:

  • Email Dictation Transcription Project Management (Vendors, Freelancers, etc)
  • Organize meetings, including scheduling, sending reminders, etc.
  • Research all necessary data as directed
  • Maintain an organized database to easily understand all tasks and provide all necessary reports and output that are required
  • Assistance in booking meetings, checking schedules, and providing an accurate and organized schedule Accounts Payable/Receivable
  • Management Personal tasks such as booking travel and appointments
  • Documentation of Standard Operating Procedures Operations & Logistics Management
  • Overall Executive Virtual Administrative Support, and any Administrative related services required if needed

EXECUTIVE ASSISTANT LEAD SALES OPERATIONS

Industry:

Government / Defence

Employment Period:

August 2023 to October 2024 (14 Months)

Duties and Responsibilities:

  • Oversee the operation of the Sales Operations EA team, working closely with management
  • Partner with sales executives for client outreach
  • Oversee projects and opportunities, adjusting financials for accurate forecasting
  • Manage Salesforce CRM for tracking projects, leads, and contacts
  • Generate financial reports and streamline Salesforce for efficiency
  • Collaborate across departments on marketing, sales, and business development, ensuring Salesforce data accuracy
  • Provide overall administrative support and any additional administrative services as needed

EXECUTIVE ASSISTANT LEAD SALES OPERATIONS

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2023 to April 2025 (20 Months)

Duties and Responsibilities:

  • Oversee the operation of the Sales Operations EA team, working closely with management
  • Partner with sales executives for client outreach
  • Oversee projects and opportunities, adjusting financials for accurate forecasting
  • Manage Salesforce CRM for tracking projects, leads, and contacts
  • Generate financial reports and streamline Salesforce for efficiency
  • Collaborate across departments on marketing, sales, and business development, ensuring Salesforce data accuracy
  • Provide overall administrative support and any additional administrative services as needed

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, Executive Assistance, Sales operations,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Mac
  • Processor:
  • Operating System: MacOS X

All-inclusive Rate: USD $10.81/hr

Samantha

Candidate ID: 395998


ADVANCED

    Salesforce CRM, Executive Assistance, Sales operations...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

Over 3 years of experience in virtual assistance with a strong focus on executive support, operations, and administrative management.

Worked directly with CEOs and business executives from U.S. and Australian companies, providing end-to-end support for both startups and scaling businesses.

Strong background in Sales Operations, having held a lead EA role, managing other assistants and working as the go-to person for internal tools and systems like Salesforce.

Executive & Operational Support

  • Provided direct support to C-suite executives, including calendar and inbox management, meeting coordination, travel bookings, and stakeholder communication.
  • Handled personal assistant tasks, such as hotel and flight bookings, travel itinerary planning, and personal calendar syncing.
  • Represented executives during escalations, handled confidential information, and responded to stakeholders on their behalf.
Sales, Admin & CRM Expertise
  • Experienced in creating and managing Salesforce reports, serving as the main point of contact for all CRM-related queries.
  • Produced internal reports, sales tracking, and performance data analysis.
  • Familiar with profit and loss (P&L) statements, basic bookkeeping, and understanding of gross margins—particularly relevant for product-based businesses.
  • Created SOPs, structured workflows, and implemented systems for new business setups (especially in lean/startup environments).
Documentation, Reporting & Communication
  • Drafted professional correspondence and prepared presentations and documentation for meetings.
  • Experienced in project tracking, liaising with multiple departments, and ensuring deadlines and deliverables are met.
  • Has supported product research, packaging coordination, and supplier communication for e-commerce and product sourcing businesses.
Tools & Technical Proficiency
  • CRM: Salesforce (advanced)
  • Office Tools: Google Workspace, Microsoft Office Suite (Excel, Word, PowerPoint)
  • Time Trackers: Familiar with Hubstaff, FastETR, and Remote Staff’s proprietary monitoring tool
  • Communication & Collaboration: Zoom, Slack, Email Management Platforms
She is available to start immediately.

Employment History

FRONT OFFICE ASSOCIATE

Industry:

Hotel / Hospitality

Employment Period:

September 2019 to January 2020 (4 Months)

Duties and Responsibilities:

  • Work with different hotel departments to ensure great customer service
  • Process check-in/check-out of guests, and oversee the department's operation (budget, files, equipment, etc.)

VIRTUAL ASSISTANT

Industry:

Grooming / Beauty / Fitness

Employment Period:

May 2020 to August 2021 (15 Months)

Duties and Responsibilities:

  • Daily, weekly, and monthly deliverables involving running and exporting reports for financial and client attendance and profile maintenance
  • Set up email automation, customer journey, and import/export contacts in Mailchimp
  • Assist member queries, leads, and gym correspondence

SOCIAL MEDIA AND OUTREACH MANAGER

Industry:

Healthcare / Medical

Employment Period:

October 2020 to December 2021 (14 Months)

Duties and Responsibilities:

  • Oversee the operation of the Sales team, working closely with management
  • Provide original strategy for social media marketing and lead generation, including SMS & Email Template
  • Communications strategies via Salesforce & HubSpot
  • Research and source topics for content generation, and assist with content.
  • Develop lead generation lists via social media outreach on Facebook and LinkedIn; build automated workflows for lead scraping.

SOCIAL MEDIA MANAGER

Industry:

Grooming / Beauty / Fitness

Employment Period:

March 2021 to March 2022 (12 Months)

Duties and Responsibilities:

  • Develop creative and engaging social media strategies and content
  • Manage the day-to-day handling of all social media channels such as Facebook & Instagram, adapting content to suit different channels
  • Manage and facilitate social media communities by responding to social media posts, developing discussions, and increasing brand awareness + customer engagement

EXECUTIVE ASSISTANT

Industry:

Consumer Products / FMCG

Employment Period:

February 2022 to April 2023 (14 Months)

Duties and Responsibilities:

  • Email Dictation Transcription Project Management (Vendors, Freelancers, etc)
  • Organize meetings, including scheduling, sending reminders, etc.
  • Research all necessary data as directed
  • Maintain an organized database to easily understand all tasks and provide all necessary reports and output that are required
  • Assistance in booking meetings, checking schedules, and providing an accurate and organized schedule Accounts Payable/Receivable
  • Management Personal tasks such as booking travel and appointments
  • Documentation of Standard Operating Procedures Operations & Logistics Management
  • Overall Executive Virtual Administrative Support, and any Administrative related services required if needed

EXECUTIVE ASSISTANT LEAD SALES OPERATIONS

Industry:

Government / Defence

Employment Period:

August 2023 to October 2024 (14 Months)

Duties and Responsibilities:

  • Oversee the operation of the Sales Operations EA team, working closely with management
  • Partner with sales executives for client outreach
  • Oversee projects and opportunities, adjusting financials for accurate forecasting
  • Manage Salesforce CRM for tracking projects, leads, and contacts
  • Generate financial reports and streamline Salesforce for efficiency
  • Collaborate across departments on marketing, sales, and business development, ensuring Salesforce data accuracy
  • Provide overall administrative support and any additional administrative services as needed

EXECUTIVE ASSISTANT LEAD SALES OPERATIONS

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2023 to April 2025 (20 Months)

Duties and Responsibilities:

  • Oversee the operation of the Sales Operations EA team, working closely with management
  • Partner with sales executives for client outreach
  • Oversee projects and opportunities, adjusting financials for accurate forecasting
  • Manage Salesforce CRM for tracking projects, leads, and contacts
  • Generate financial reports and streamline Salesforce for efficiency
  • Collaborate across departments on marketing, sales, and business development, ensuring Salesforce data accuracy
  • Provide overall administrative support and any additional administrative services as needed

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, Executive Assistance, Sales operations,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Mac
  • Processor:
  • Operating System: MacOS X

All-inclusive Rate: USD $10.50/hr

Cristina

Candidate ID: 395839


ADVANCED

    AutoCAD, Material Cost Estimation, Quantity Surveying...

INTERMEDIATE

    BlueBream...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.50 per hour or $USD 910.24 per month

Full Time: $USD 10.50 per hour or $USD 1820.48 per month

Remote Staff Recruiter Comments

  • Cristina has been working for more than 10 years as a Quantity Surveyor/Estimator. She has a degree in Civil Engineering,
  • She estimates and evaluates the materials needed for the project. She reviews and prepares quotations for pre and post-construction plans. She does daily reports, Job Order and Evaluate Client to Owner Change orders. She has experience with Residential, Commercial, Architectural and Construction Projects. She has background in Waterproofing way back 2017.She is knowledgeable in AU building codes, regulations, and construction practices
  • She used the following softwares"
    • Bluebeam Revu
    • V-6 Software
    • e-take off
    • Microsoft Excel
    • Microsoft Dynamic 365
    • Smartbid
  • She can Start ASAP  for Full time and part time positions
Predictive Index Behavioral Profile - Guardian 

Strongest Behavior
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
 

Cristina is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Cristina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. She is stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. She believes in having, and following, well-defined processes and procedures.


 

Employment History

Sales Engineer

Industry:

Heavy Industrial / Machinery / Equipment

Employment Period:

July 2006 to October 2006 (3 Months)

Duties and Responsibilities:

  • ​​​​​​Markets ceiling materials particularly Gypsum Boards & Acoustic Boards. Conducts Product Demo

Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2006 to December 2006 (2 Months)

Duties and Responsibilities:

  • ​​​​Supervision of workers
  • Prepares weekly accomplishments and payroll

Junior Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2007 to November 2008 (22 Months)

Duties and Responsibilities:

  • Coordinate with Owner, Architect, Designers/ Engineers, and Contractors
  • Prepare Budgetary Costs for Civil, Structural, and Architectural Works
  • Attend Site Inspection, Pre-bid Conference, Clarification and Negotiation Meeting
  • Seek Client/ Architect’s clarification on Technical and Commercial Issues and Coordinate with Contractors
  • Review and Evaluate tender deliverables from Contractors, Variation Orders
  • Prepare Cost Comparison of Bids and make necessary recommendations
  • Acquire quotations for Owner Furnished Materials

Office Engineer

Industry:

Construction / Building / Engineering

Employment Period:

January 2009 to March 2011 (25 Months)

Duties and Responsibilities:

  • Prepares Contractor’s Billing for Claim to the Owner, Evaluation of Subcontractors billing
  • Prepares daily activity reports and Monthly Accomplishment Reports at the site
  • Estimates and costing of Variation Orders and Additional Works

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

April 2011 to October 2012 (18 Months)

Duties and Responsibilities:

  • Review and Evaluate Construction Technical Inquiry (CTI) with regards to work impact
  • Check actual situation and progress on site
  • Quantify weekly updates of accomplished work at the site
  • Coordinating with another department with regard to work-related issues
  • Estimates Claims to Owner (Change Orders)
  • Gathering information and investigating Subcontractors' back charges

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2013 to July 2014 (17 Months)

Duties and Responsibilities:

  • Estimate, and evaluates the request for materials from the site.
  • Monitors and controls materials consumed on-site
  • Prepares Job Orders prior to mobilization of work on site
  • Evaluates Subcontractors Billing
  • Estimates Claims to Owner (Change Orders)

Estimator

Industry:

Construction / Building / Engineering

Employment Period:

August 2014 to September 2015 (13 Months)

Duties and Responsibilities:

  • Estimates components of Kitchen Cabinets and other Joinery works 

Estimator / Coordinator (Homebased)

Industry:

Construction / Building / Engineering

Employment Period:

June 2016 to March 2020 (45 Months)

Duties and Responsibilities:

  • Estimates components of Windows and Doors, including frames, glazing, and other accessories using V6 Software
  • Prepares daily report of accomplishments for Quotes done in a day

Material Estimator

Industry:

Construction / Building / Engineering

Employment Period:

March 2021 to January 2023 (22 Months)

Duties and Responsibilities:

  • Estimates materials needed in the project using e-take off software, Bluebeam Revu
  • Seek materials quotations from suppliers during pre and post tender
  • Contact Subcontractors to follow up and discuss the scope of works
  • Invites Subcontractors to bid using SmartBid Software

Estimator

Industry:

Construction / Building / Engineering

Employment Period:

May 2023 to September 2023 (3 Months)

Duties and Responsibilities:

  • Reviewed project plans, blueprints, specifications, and other documentation to understand the scope and requirements of a project.
  • Identifed and quantifed the cost of materials, labor, and equipment required to complete the project.
  • Worked with vendors and suppliers to obtain quotes and pricing information.
  • Developed accurate and detailed estimates for the project.
  • Collaborated with project managers, engineers, architects, and other stakeholders to ensure that the estimate is comprehensive and accurate.
  • Prepared and submit bid proposals to clients.
  • Negotiated pricing and contracts with vendors and suppliers.
  • Monitored and track project costs to ensure that they remain within budget.
  • Provided support to project managers and other team members as needed.

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

October 24, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    AutoCAD, Material Cost Estimation, Quantity Surveying,

INTERMEDIATE ★★

    BlueBream

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: PING ms 6 DOWNLOAD Mbps 23.19 UPLOAD Mbps 23.60
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.50/hr

Cristina

Candidate ID: 395839


ADVANCED

    AutoCAD, Material Cost Estimation, Quantity Surveying...

INTERMEDIATE

    BlueBream...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.50 per hour or $USD 910.24 per month

Full Time: $USD 10.50 per hour or $USD 1820.48 per month

Remote Staff Recruiter Comments

  • Cristina has been working for more than 10 years as a Quantity Surveyor/Estimator. She has a degree in Civil Engineering,
  • She estimates and evaluates the materials needed for the project. She reviews and prepares quotations for pre and post-construction plans. She does daily reports, Job Order and Evaluate Client to Owner Change orders. She has experience with Residential, Commercial, Architectural and Construction Projects. She has background in Waterproofing way back 2017.She is knowledgeable in AU building codes, regulations, and construction practices
  • She used the following softwares"
    • Bluebeam Revu
    • V-6 Software
    • e-take off
    • Microsoft Excel
    • Microsoft Dynamic 365
    • Smartbid
  • She can Start ASAP  for Full time and part time positions
Predictive Index Behavioral Profile - Guardian 

Strongest Behavior
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
 

Cristina is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Cristina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. She is stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. She believes in having, and following, well-defined processes and procedures.


 

Employment History

Sales Engineer

Industry:

Heavy Industrial / Machinery / Equipment

Employment Period:

July 2006 to October 2006 (3 Months)

Duties and Responsibilities:

  • ​​​​​​Markets ceiling materials particularly Gypsum Boards & Acoustic Boards. Conducts Product Demo

Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2006 to December 2006 (2 Months)

Duties and Responsibilities:

  • ​​​​Supervision of workers
  • Prepares weekly accomplishments and payroll

Junior Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2007 to November 2008 (22 Months)

Duties and Responsibilities:

  • Coordinate with Owner, Architect, Designers/ Engineers, and Contractors
  • Prepare Budgetary Costs for Civil, Structural, and Architectural Works
  • Attend Site Inspection, Pre-bid Conference, Clarification and Negotiation Meeting
  • Seek Client/ Architect’s clarification on Technical and Commercial Issues and Coordinate with Contractors
  • Review and Evaluate tender deliverables from Contractors, Variation Orders
  • Prepare Cost Comparison of Bids and make necessary recommendations
  • Acquire quotations for Owner Furnished Materials

Office Engineer

Industry:

Construction / Building / Engineering

Employment Period:

January 2009 to March 2011 (25 Months)

Duties and Responsibilities:

  • Prepares Contractor’s Billing for Claim to the Owner, Evaluation of Subcontractors billing
  • Prepares daily activity reports and Monthly Accomplishment Reports at the site
  • Estimates and costing of Variation Orders and Additional Works

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

April 2011 to October 2012 (18 Months)

Duties and Responsibilities:

  • Review and Evaluate Construction Technical Inquiry (CTI) with regards to work impact
  • Check actual situation and progress on site
  • Quantify weekly updates of accomplished work at the site
  • Coordinating with another department with regard to work-related issues
  • Estimates Claims to Owner (Change Orders)
  • Gathering information and investigating Subcontractors' back charges

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2013 to July 2014 (17 Months)

Duties and Responsibilities:

  • Estimate, and evaluates the request for materials from the site.
  • Monitors and controls materials consumed on-site
  • Prepares Job Orders prior to mobilization of work on site
  • Evaluates Subcontractors Billing
  • Estimates Claims to Owner (Change Orders)

Estimator

Industry:

Construction / Building / Engineering

Employment Period:

August 2014 to September 2015 (13 Months)

Duties and Responsibilities:

  • Estimates components of Kitchen Cabinets and other Joinery works 

Estimator / Coordinator (Homebased)

Industry:

Construction / Building / Engineering

Employment Period:

June 2016 to March 2020 (45 Months)

Duties and Responsibilities:

  • Estimates components of Windows and Doors, including frames, glazing, and other accessories using V6 Software
  • Prepares daily report of accomplishments for Quotes done in a day

Material Estimator

Industry:

Construction / Building / Engineering

Employment Period:

March 2021 to January 2023 (22 Months)

Duties and Responsibilities:

  • Estimates materials needed in the project using e-take off software, Bluebeam Revu
  • Seek materials quotations from suppliers during pre and post tender
  • Contact Subcontractors to follow up and discuss the scope of works
  • Invites Subcontractors to bid using SmartBid Software

Estimator

Industry:

Construction / Building / Engineering

Employment Period:

May 2023 to September 2023 (3 Months)

Duties and Responsibilities:

  • Reviewed project plans, blueprints, specifications, and other documentation to understand the scope and requirements of a project.
  • Identifed and quantifed the cost of materials, labor, and equipment required to complete the project.
  • Worked with vendors and suppliers to obtain quotes and pricing information.
  • Developed accurate and detailed estimates for the project.
  • Collaborated with project managers, engineers, architects, and other stakeholders to ensure that the estimate is comprehensive and accurate.
  • Prepared and submit bid proposals to clients.
  • Negotiated pricing and contracts with vendors and suppliers.
  • Monitored and track project costs to ensure that they remain within budget.
  • Provided support to project managers and other team members as needed.

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

October 24, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    AutoCAD, Material Cost Estimation, Quantity Surveying,

INTERMEDIATE ★★

    BlueBream

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: PING ms 6 DOWNLOAD Mbps 23.19 UPLOAD Mbps 23.60
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.27/hr

Lara

Candidate ID: 394354


ADVANCED

    Product Listing, Amazon Product Research, Customer Service, Data Entry...

INTERMEDIATE

    eBay, Order Processing, Order Entry...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.27 per hour or $USD 543.11 per month

Full Time: $USD 6.27 per hour or $USD 1086.21 per month

Remote Staff Recruiter Comments

  • Lara has been working since 2006. She started working in the BPO industry and has later on transitioned getting freelance/home based jobs catering clients mostly in US & Bulgaria
  • She gained experience/expertise in:
    • Customer Service
    • Virtual Assistance
    • Product Listing
    • E commerce (eBay, Amazon)
  • She is also skilled with product research, data entry, order processing and has basic photo editing & optimizing titles using SEO Keywords
  • She is adept with using the following tools/technologies:
    • DSM Tool
    • Dropship Beast
    • Hydra Lister
    • Canva
    • ZIK Analytics
  • Available to start immediately for full-time/part-time roles.

Employment History

PRODUCT LISTING SPECIALIST

Industry:

Retail / Merchandise

Employment Period:

June 2021 to July 2021 (0 Months)

Duties and Responsibilities:

  • Product listing on e-commerce platforms
  • Maintaining and administering the e-commerce stores
  • Inventory control and price management
  • Listing quality checks and enhancements
  • Listing description & content writing
  • Product market research and competition price checking

E-COMMERCE VIRTUAL ASSISTANT

Industry:

Retail / Merchandise

Employment Period:

February 2017 to May 2021 (51 Months)

Duties and Responsibilities:

  • Product sourcing and research manually or using Zik Analytics
  • Listing products manually on my client's account or using Dropship Beast.
  • Edit photos using Canva or do collage using Picmonkey
  • Process orders manually
  • Update productivity sheets daily

CUSTOMER SERVICE SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to February 2017 (66 Months)

Duties and Responsibilities:

  • Marketing Maintenance Agent for 1 year
  • Update and maintain the Credit List
  • Accommodate customer's inquiries and question regarding the company
  • Fraud Agent for 1 year
  • Accommodate client inquiries regarding their pending order and their delivery status.

CREDIT SPECIALIST II

Industry:

Banking / Financial Services

Employment Period:

December 2006 to February 2010 (38 Months)

Duties and Responsibilities:

  • Credit Verifier for Saving Loan.
  • Do Employment and Residence Verification.
  • Re-evaluate and reprocess loan application that is already denied

Email Support

Industry:

Transportation / Logistics

Employment Period:

July 2022 to December 2023 (16 Months)

Duties and Responsibilities:

  • Sent email and answer customer inquiries about their parcels

Education History

Field of Study:

Physical Therapy/Physiotherapy

Major:

Physical Therapy

Graduation Date:

October 1, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Product Listing, Amazon Product Research, Customer Service, Data Entry,

INTERMEDIATE ★★

    eBayOrder ProcessingOrder Entry

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: Intel(R) Pentium (R) CPU N4200@1.10GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.27/hr

Lara

Candidate ID: 394354


ADVANCED

    Product Listing, Amazon Product Research, Customer Service, Data Entry...

INTERMEDIATE

    eBay, Order Processing, Order Entry...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.27 per hour or $USD 543.11 per month

Full Time: $USD 6.27 per hour or $USD 1086.21 per month

Remote Staff Recruiter Comments

  • Lara has been working since 2006. She started working in the BPO industry and has later on transitioned getting freelance/home based jobs catering clients mostly in US & Bulgaria
  • She gained experience/expertise in:
    • Customer Service
    • Virtual Assistance
    • Product Listing
    • E commerce (eBay, Amazon)
  • She is also skilled with product research, data entry, order processing and has basic photo editing & optimizing titles using SEO Keywords
  • She is adept with using the following tools/technologies:
    • DSM Tool
    • Dropship Beast
    • Hydra Lister
    • Canva
    • ZIK Analytics
  • Available to start immediately for full-time/part-time roles.

Employment History

PRODUCT LISTING SPECIALIST

Industry:

Retail / Merchandise

Employment Period:

June 2021 to July 2021 (0 Months)

Duties and Responsibilities:

  • Product listing on e-commerce platforms
  • Maintaining and administering the e-commerce stores
  • Inventory control and price management
  • Listing quality checks and enhancements
  • Listing description & content writing
  • Product market research and competition price checking

E-COMMERCE VIRTUAL ASSISTANT

Industry:

Retail / Merchandise

Employment Period:

February 2017 to May 2021 (51 Months)

Duties and Responsibilities:

  • Product sourcing and research manually or using Zik Analytics
  • Listing products manually on my client's account or using Dropship Beast.
  • Edit photos using Canva or do collage using Picmonkey
  • Process orders manually
  • Update productivity sheets daily

CUSTOMER SERVICE SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to February 2017 (66 Months)

Duties and Responsibilities:

  • Marketing Maintenance Agent for 1 year
  • Update and maintain the Credit List
  • Accommodate customer's inquiries and question regarding the company
  • Fraud Agent for 1 year
  • Accommodate client inquiries regarding their pending order and their delivery status.

CREDIT SPECIALIST II

Industry:

Banking / Financial Services

Employment Period:

December 2006 to February 2010 (38 Months)

Duties and Responsibilities:

  • Credit Verifier for Saving Loan.
  • Do Employment and Residence Verification.
  • Re-evaluate and reprocess loan application that is already denied

Email Support

Industry:

Transportation / Logistics

Employment Period:

July 2022 to December 2023 (16 Months)

Duties and Responsibilities:

  • Sent email and answer customer inquiries about their parcels

Education History

Field of Study:

Physical Therapy/Physiotherapy

Major:

Physical Therapy

Graduation Date:

October 1, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Product Listing, Amazon Product Research, Customer Service, Data Entry,

INTERMEDIATE ★★

    eBayOrder ProcessingOrder Entry

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: Intel(R) Pentium (R) CPU N4200@1.10GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Bernadette

Candidate ID: 384577


ADVANCED

    Customer Service, Customer Support, Customer Handling, Customer Experience...

INTERMEDIATE

    Social Media Management, Social Media Marketing, Graphics, Video Editing...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.80 per hour or $USD 849.05 per month

Remote Staff Recruiter Comments

Evaluation Comment

  • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:

  • Phone and email handling
  • Technical Support
  • Customer Handling
  • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:

  • Lead Generation
  • Social Media Management
  • Admin Support
  • Email Marketing
  • Transcription
  • Basic Graphic Designing
  • Customer care 
  • Email correspondence 
  • Preparing quotations 
  • Copywriting
  • She is adept in using the tools/applications like:

  • HubSpot (CRM)

  • Zendesk

  • Social Media Platform

  • WordPress

  • MailChimp

  • Otter

  • She can start immediately.

    Predictive Index Behavioral Profile- Artisan

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Bernadette is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Bernadette plans ahead, double checks, and follows up carefully on decisions and actions.

    • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
      • Phone and email handling
      • Technical Support
      • Customer Handling
    • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
      • Lead Generation
      • Social Media Management (Facebook and Instagram)
      • Admin Support
      • Email Marketing
      • Transcription
      • Basic Graphic Designing using Canva
      • Customer care 
      • Email correspondence 
      • Preparing quotations 
      • Invoicing 
      • Taking Minutes of the Meetings 
    • She is adept in using the tools/applications like:
      • HubSpot (CRM)
      • Zendesk
      • Social Media Platform
      • WordPress
      • MailChimp
      • MS Office: Word, Excel, & Outlook
      • Google Apps: Docs, Sheets, and Calendar
      • MYOB
    • She can start immediately.
    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2006 to October 2009 (40 Months)

    Duties and Responsibilities:

    • Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
    • Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
    • Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
    • Educate customers on available options, terms, and conditions to facilitate informed decisions

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2009 to November 2009 (9 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
    • Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
    • Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
    • Provide recommendations or upgrades based on customer needs and preferences.
    • Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
    • Diagnose problems, escalate complex issues as needed

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2011 to September 2013 (24 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
    • Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
    • Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
    • Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2013 to March 2018 (53 Months)

    Duties and Responsibilities:

    • Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
    • Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
    • Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
    • Coordinate with internal departments and external service providers to facilitate smooth transfers.
    • Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
    • Educate customers on payment options, terms, and conditions to support financial stability.
    • Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
    • Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

    Travel Coordinator

    Industry:

    Travel / Tourism

    Employment Period:

    March 2018 to August 2018 (5 Months)

    Duties and Responsibilities:

    • Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
    • Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
    • Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
    • Process payments, manage invoices, and ensure compliance with membership policies and procedures.
    • Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
    • Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

    Account Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2018 to March 2022 (41 Months)

    Duties and Responsibilities:

    • Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
    • Facilitate connections and partnerships between clients and other businesses for trading opportunities.
    • Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
    • Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
    • Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
    • Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
    • Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
    • Prepare reports on billing status, fee collection efforts, and client feedback for management review.

    Lead Generation/General Admin

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2020 to May 2022 (27 Months)

    Duties and Responsibilities:

    • LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
    • Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
    • Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
    • Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
    • Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
    • Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

    General Virtual Assistant/Executive Assistant

    Industry:

    Others

    Employment Period:

    December 2021 to May 2022 (4 Months)

    Duties and Responsibilities:

    • Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
    • Create graphics, schedule posts, and monitor performance metrics.
    • Stay updated with social media trends and best practices.
    • Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
    • Design email templates, write compelling copy, and analyze campaign performance.
    • Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
    • Ensure brand consistency across all visual elements.
    • WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

    Lead Generation / Non-Verbal Outreach Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2022 to January 2023 (2 Months)

    Duties and Responsibilities:

    • Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile
    • Identify and enroll the most suitable contacts into a specific marketing campaign
    • Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

    Admin Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    October 2021 to August 2023 (22 Months)

    Duties and Responsibilities:

    • Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
    • Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
    • Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
    • Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
    • Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
    • Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
    • Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

    Project Coordinator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2023 to September 2024 (13 Months)

    Duties and Responsibilities:

    • Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
    • Prepare and send invoices to clients, ensuring accuracy and timely delivery.
    • Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
    • Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
    • Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
    • Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
    • Coordinate documentation submission, follow up on applications, and maintain updated records of communications

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    November 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Customer Handling, Customer Experience, Administrative Support, Collections,

    INTERMEDIATE ★★

      Social Media Management, Social Media Marketing, Graphics, Video Editing, Transcription, WordPressOntraportMailChimpLead GenerationMYOB

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 194.08mbps , Upload: 143.71mbps
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.80/hr

    Bernadette

    Candidate ID: 384577


    ADVANCED

      Customer Service, Customer Support, Customer Handling, Customer Experience...

    INTERMEDIATE

      Social Media Management, Social Media Marketing, Graphics, Video Editing...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.80 per hour or $USD 849.05 per month

    Remote Staff Recruiter Comments

    Evaluation Comment

    • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:

    • Phone and email handling
    • Technical Support
    • Customer Handling
  • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:

  • Lead Generation
  • Social Media Management
  • Admin Support
  • Email Marketing
  • Transcription
  • Basic Graphic Designing
  • Customer care 
  • Email correspondence 
  • Preparing quotations 
  • Copywriting
  • She is adept in using the tools/applications like:

  • HubSpot (CRM)

  • Zendesk

  • Social Media Platform

  • WordPress

  • MailChimp

  • Otter

  • She can start immediately.

    Predictive Index Behavioral Profile- Artisan

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Bernadette is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Bernadette plans ahead, double checks, and follows up carefully on decisions and actions.

    • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
      • Phone and email handling
      • Technical Support
      • Customer Handling
    • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
      • Lead Generation
      • Social Media Management (Facebook and Instagram)
      • Admin Support
      • Email Marketing
      • Transcription
      • Basic Graphic Designing using Canva
      • Customer care 
      • Email correspondence 
      • Preparing quotations 
      • Invoicing 
      • Taking Minutes of the Meetings 
    • She is adept in using the tools/applications like:
      • HubSpot (CRM)
      • Zendesk
      • Social Media Platform
      • WordPress
      • MailChimp
      • MS Office: Word, Excel, & Outlook
      • Google Apps: Docs, Sheets, and Calendar
      • MYOB
    • She can start immediately.
    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2006 to October 2009 (40 Months)

    Duties and Responsibilities:

    • Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
    • Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
    • Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
    • Educate customers on available options, terms, and conditions to facilitate informed decisions

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2009 to November 2009 (9 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
    • Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
    • Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
    • Provide recommendations or upgrades based on customer needs and preferences.
    • Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
    • Diagnose problems, escalate complex issues as needed

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2011 to September 2013 (24 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
    • Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
    • Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
    • Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2013 to March 2018 (53 Months)

    Duties and Responsibilities:

    • Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
    • Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
    • Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
    • Coordinate with internal departments and external service providers to facilitate smooth transfers.
    • Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
    • Educate customers on payment options, terms, and conditions to support financial stability.
    • Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
    • Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

    Travel Coordinator

    Industry:

    Travel / Tourism

    Employment Period:

    March 2018 to August 2018 (5 Months)

    Duties and Responsibilities:

    • Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
    • Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
    • Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
    • Process payments, manage invoices, and ensure compliance with membership policies and procedures.
    • Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
    • Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

    Account Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2018 to March 2022 (41 Months)

    Duties and Responsibilities:

    • Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
    • Facilitate connections and partnerships between clients and other businesses for trading opportunities.
    • Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
    • Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
    • Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
    • Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
    • Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
    • Prepare reports on billing status, fee collection efforts, and client feedback for management review.

    Lead Generation/General Admin

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2020 to May 2022 (27 Months)

    Duties and Responsibilities:

    • LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
    • Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
    • Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
    • Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
    • Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
    • Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

    General Virtual Assistant/Executive Assistant

    Industry:

    Others

    Employment Period:

    December 2021 to May 2022 (4 Months)

    Duties and Responsibilities:

    • Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
    • Create graphics, schedule posts, and monitor performance metrics.
    • Stay updated with social media trends and best practices.
    • Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
    • Design email templates, write compelling copy, and analyze campaign performance.
    • Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
    • Ensure brand consistency across all visual elements.
    • WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

    Lead Generation / Non-Verbal Outreach Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2022 to January 2023 (2 Months)

    Duties and Responsibilities:

    • Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile
    • Identify and enroll the most suitable contacts into a specific marketing campaign
    • Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

    Admin Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    October 2021 to August 2023 (22 Months)

    Duties and Responsibilities:

    • Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
    • Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
    • Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
    • Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
    • Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
    • Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
    • Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

    Project Coordinator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2023 to September 2024 (13 Months)

    Duties and Responsibilities:

    • Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
    • Prepare and send invoices to clients, ensuring accuracy and timely delivery.
    • Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
    • Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
    • Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
    • Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
    • Coordinate documentation submission, follow up on applications, and maintain updated records of communications

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    November 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Customer Handling, Customer Experience, Administrative Support, Collections,

    INTERMEDIATE ★★

      Social Media Management, Social Media Marketing, Graphics, Video Editing, Transcription, WordPressOntraportMailChimpLead GenerationMYOB

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 194.08mbps , Upload: 143.71mbps
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.81/hr

    Deborah

    Candidate ID: 384047


    ADVANCED

      Salesforce CRM, Inbound Sales, Outbound Sales, Sales...

    INTERMEDIATE

      Data Entry, Data Collection...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 10.81 per hour or $USD 1872.93 per month

    Remote Staff Recruiter Comments

    • Debs has been working since 2006 and has handled roles such as Accounting Clerk, Customer service representative, Outbound sales representative, Sales representative, and Senior Agent within the Business process outsourcing industry.
    • She gained skills/expertise when it comes to:
      • customer service
      • sales
      • outbound sales
      • upselling
      • Inbound/Outbound call
      • email and call management
    • Well versed with the following software tools:
      • Salesforce
      • Genesis
      • Vici dialer
      • Gmail
      • Skype 
      • WhatsApp
    • She can start immediately  

    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Deborah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Deborah , who takes responsibilities very seriously.

    She prefers  dayshift and can work for full time
    Her expected salary is 25,000 - 30,000

    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2009 to October 2012 (37 Months)

    Duties and Responsibilities:

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Take the extra mile to engage customers

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2006 to April 2009 (30 Months)

    Duties and Responsibilities:

    • Answer calls and respond to emails
    • Handle customer inquiries both over the phone and by email
    • Research required information using available resources
    • Identify and escalate priority issues
    • Route calls to appropriate resource
    • Follow up customer calls where necessary
    • Document all call information according to standard operating procedures
    • Complete call logs
    • Produce call reports

    L3 Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2015 to August 2019 (52 Months)

    Duties and Responsibilities:

    • Insurance
      • I sell Home & Contents, Car and Travel Insurance
    • Mobile and Broadband
      • I sell Mobile and Home Internet Plans
    • Power & Gas
      • I sell Electricity and Gas
    • All Campaigns are Outbound Australian accounts

    Senior Sales Representative

    Industry:

    Telecommunication

    Employment Period:

    March 2020 to January 2021 (10 Months)

    Duties and Responsibilities:

    • Call customer to convert into sales

    Sales Associates

    Industry:

    Others

    Employment Period:

    December 2022 to April 2024 (16 Months)

    Duties and Responsibilities:

    • Call customer to win them back

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    March 1, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Salesforce CRM, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales Promotion, Tele Sales, Inbound Calls,

    INTERMEDIATE ★★

      Data EntryData Collection

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 104.84, Upload: 81.62
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.81/hr

    Deborah

    Candidate ID: 384047


    ADVANCED

      Salesforce CRM, Inbound Sales, Outbound Sales, Sales...

    INTERMEDIATE

      Data Entry, Data Collection...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 10.81 per hour or $USD 1872.93 per month

    Remote Staff Recruiter Comments

    • Debs has been working since 2006 and has handled roles such as Accounting Clerk, Customer service representative, Outbound sales representative, Sales representative, and Senior Agent within the Business process outsourcing industry.
    • She gained skills/expertise when it comes to:
      • customer service
      • sales
      • outbound sales
      • upselling
      • Inbound/Outbound call
      • email and call management
    • Well versed with the following software tools:
      • Salesforce
      • Genesis
      • Vici dialer
      • Gmail
      • Skype 
      • WhatsApp
    • She can start immediately  

    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Deborah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Deborah , who takes responsibilities very seriously.

    She prefers  dayshift and can work for full time
    Her expected salary is 25,000 - 30,000

    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2009 to October 2012 (37 Months)

    Duties and Responsibilities:

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Take the extra mile to engage customers

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2006 to April 2009 (30 Months)

    Duties and Responsibilities:

    • Answer calls and respond to emails
    • Handle customer inquiries both over the phone and by email
    • Research required information using available resources
    • Identify and escalate priority issues
    • Route calls to appropriate resource
    • Follow up customer calls where necessary
    • Document all call information according to standard operating procedures
    • Complete call logs
    • Produce call reports

    L3 Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2015 to August 2019 (52 Months)

    Duties and Responsibilities:

    • Insurance
      • I sell Home & Contents, Car and Travel Insurance
    • Mobile and Broadband
      • I sell Mobile and Home Internet Plans
    • Power & Gas
      • I sell Electricity and Gas
    • All Campaigns are Outbound Australian accounts

    Senior Sales Representative

    Industry:

    Telecommunication

    Employment Period:

    March 2020 to January 2021 (10 Months)

    Duties and Responsibilities:

    • Call customer to convert into sales

    Sales Associates

    Industry:

    Others

    Employment Period:

    December 2022 to April 2024 (16 Months)

    Duties and Responsibilities:

    • Call customer to win them back

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    March 1, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Salesforce CRM, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales Promotion, Tele Sales, Inbound Calls,

    INTERMEDIATE ★★

      Data EntryData Collection

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 104.84, Upload: 81.62
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.79/hr

    Juliana

    Candidate ID: 383936


    ADVANCED

      Australian GST, Bookkeeping, Cash Collection, Cash Disbursement...

    INTERMEDIATE

      WorkflowMax, QuickBooks...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Jules acquired a degree in Commerce majoring in Accounting. She has more than 10 years of relevant experience in bookkeeping and payroll and provided her services to clients and employers in the BPO, logistics, and travel industries to name a few, local, New Zealand, and Australia-based.
    • She was a Remote Staff contractor to an Australian accounting firm for more than 6 months as a Payroll Accountant.
    • At present, she is a freelance Bookkeeper for a PR agency in Australia, allotting 1 hour each day for work.
    • Some of her primary responsibilities include
      • Payroll (Australia and New Zealand)
      • Xero accounting software management
      • Accounts and bank reconciliation
      • Bookkeeping (payable, receivable, and invoicing)
      • BAS and ITR preparation
      • Data migration
      • Email management
    • She is adept with Xero, Asana, Workflow Max, ClickUp, Hubdoc, Hubstaff, QuickBooks, Deputy, Dext, Microsoft Office Apps (Excel, Teams), ICOS Live, ServiceM8, and PipeDrive.
    • She can start anytime.
    • She is amenable to a day shift, part-time, or full-time role.
    Predictive Index Behavioral Profile - Collaborator

    Strongest Behaviors
    • A relatively private individual, it takes Juliana some extra time to connect to and trust new people.
    • Serious and reserved. With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones.
    • Consistent and thoughtful. Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
    Behavioral Summary

    Juliana is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    Juliana is a stable person who functions best when working in a familiar environment among familiar people and would be less effective if required to work in frequently changing situations or conditions. While a fairly exible person, they require time and cooperation to digest, practice, and adapt to change or new situations
    • Juliana has a relevant experience in doing Gneral Accounting and Bank Reconciliation aside from that she is also familiar in Bookkeeping 
    • She is getting  commendation thru her superior regarding the quality of her job. 
    • Her experience is perfectly fit in working in an enviroment with Accounting and Bookkeeping people and any related field including finance
    • She is very pleasant during the interview and with good disposition in working homebased. 

    Employment History

    Payroll Accountant/Receptionist

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    February 2022 to August 2022 (6 Months)

    Duties and Responsibilities:

    • Provided bookkeeping services using XERO and other tools for a diverse portfolio of clients,
    • Oversaw payroll processing for clients • Assisted in BAS and IAS preparation
    • Communicated proactively with team members regarding and issues and concern related to bookkeeping tasks.

    Accounts Officer

    Industry:

    Others

    Employment Period:

    April 2015 to January 2020 (57 Months)

    Duties and Responsibilities:

    • Managed processing of semi-monthly payroll.
    • Processed Accounts Payable/receivable and bank reconciliations
    • Input vendor payments an updated accounts to reflect new balances
    • Ensured timely vendor payments by managing invoice processing and expense tracking.
    • Communicated and resolved disputes with client regarding outstanding invoices payments and adjustments
    • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
    • Generated invoices upon receipt of billing information and tracked collection progress
    • Documented human resources records and maintained confidentiality
    • Processed employee termination paperwork at direction of supervisory staff

    Sr. Accounts Payroll Officer

    Industry:

    Healthcare / Medical

    Employment Period:

    March 2010 to March 2013 (35 Months)

    Duties and Responsibilities:

    • Oversaw accounts payable/receivable functions and conducted regular account reconciliations
    • Maintained timely payment records for suppliers, ensuring strong vendor relationship and uninterrupted supply chains.
    • Ensured accurate payroll processing of employees through meticulous data entry and verification procedures, promoting employee satisfaction
    • Uploaded time records into computer system and make adjustments to create accurate database for payroll processing functions.
    • Completed weekly payroll for 200 contractual nurses
    • Investigated payroll variances and employees claims to resolve discrepancies and balance financial records
    • Maintained confidentiality of employee records and payroll information
    • Responded to employee questions and request for information in timely and knowledgeable fashion.
    • Performed other tasks as may be assigned.

    Accounts Payable Associate

    Industry:

    Transportation / Logistics

    Employment Period:

    March 2020 to October 2020 (6 Months)

    Duties and Responsibilities:

    • Coordinated with Sub-contractors and suppliers any discrepancy in their invoices
    • Entered all invoices from supplier to Receipt Bank and review in XERO
    • Updated daily the following report Run sheets of Drivers, Daily revenue update of P&L, Daily Costing of Assigned Clients.
    • Prepared monthly workings of driver, updated their payment in XERO and process their BCTI/ Invoice

    Intercoat Painting PYT LTD

    Industry:

    Others

    Employment Period:

    June 2021 to November 2021 (5 Months)

    Duties and Responsibilities:

    • Provided administrative support particularly in ensuring that project set up requirements are met.
    • Administered CRM Updates
    • Migrated info to MS Teams to alert everyone involved about the project
    • Managed company email communications, responded, allocated, forwarded and actioned request received
    • Recorded transactions such as income and outgoings, and posting them to various accounts.
    • Processed payments as scheduled including supplier payments.
    • Daily Bank Reconciliation
    • Processed weekly payroll for internal staff and contractual staff
    • Processed Accounts receivable/payable
    • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implemented secure filing system
    • Maintained inventory or office supplies
    • Monitored staff’s daily tasks and updated progress of projects

    Executive Assistant

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    September 2021 to January 2022 (4 Months)

    Duties and Responsibilities:

    • Reconciled bank Accounts of assigned clients
    • Basic Bookkeeping for assigned clients (Payables and Invoicing)
    • Helped in migration of new client's software from QB to Xero
    • Prepared reports as instructed by the director

    Part-time Bookkeeper

    Industry:

    Others

    Employment Period:

    November 2021 to March 2024 (28 Months)

    Duties and Responsibilities:

    • Bank Reconciliation
    • Bookkeeping

    Account Assistant

    Industry:

    Travel / Tourism

    Employment Period:

    August 2022 to March 2024 (19 Months)

    Duties and Responsibilities:

    • Manage Email
    • XERO Management
    • Supplier Queries/Account Queries 
    • Sales Report
    • Payroll
    • EOM Reconciliation of expense accounts
    • Batch Payments of Payables and payroll

    Accounting Assistant

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    May 2024 to October 2024 (5 Months)

    Duties and Responsibilities:

    • Processed bi-weekly payroll for several retail shop across Australia
    • Entered new staff details in XERO and Deputy
    • Checked, reviewed awards of staff in different state and position
    • Provided repots with regards to man power for the HR Manager
    • Entered Invoice per store and processed credit notes if there is any.
    • Entered bill per store and processed credit notes if there is any.
    • Updated and reviewed invoices in Monday.com for payment processing of the CEO,

    Bookkeeper/Accounts and Admin Coordinator

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    May 2025 to August 2025 (3 Months)

    Duties and Responsibilities:

    • Conduct daily bank reconciliations and manage email correspondence
    • Handle accounts payable and receivable, ensuring timely processing
    • Generate and maintain financial reports for management
    • Oversee inventory management and reporting
    • Perform general administrative support tasks as required
    • Ensure compliance with Australian tax law, including GST
    • Maintain accurate records and ensure data integrity in XERO

    Education History

    Field of Study:

    Commerce

    Major:

    Accounting

    Graduation Date:

    March 31, 1987

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Australian GST, Bookkeeping, Cash Collection, Cash Disbursement, Data Entry, Data Encoding, English Language, Microsoft Excel, Microsoft Word, Office 365, Payroll Processing, Payroll Management, Personal Assistance, Xero, Bank Reconciliation,

    INTERMEDIATE ★★

      WorkflowMaxQuickBooks

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 127.84 Upload: 300.44
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP
    • Processor: Intel Core i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.79/hr

    Juliana

    Candidate ID: 383936


    ADVANCED

      Australian GST, Bookkeeping, Cash Collection, Cash Disbursement...

    INTERMEDIATE

      WorkflowMax, QuickBooks...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Jules acquired a degree in Commerce majoring in Accounting. She has more than 10 years of relevant experience in bookkeeping and payroll and provided her services to clients and employers in the BPO, logistics, and travel industries to name a few, local, New Zealand, and Australia-based.
    • She was a Remote Staff contractor to an Australian accounting firm for more than 6 months as a Payroll Accountant.
    • At present, she is a freelance Bookkeeper for a PR agency in Australia, allotting 1 hour each day for work.
    • Some of her primary responsibilities include
      • Payroll (Australia and New Zealand)
      • Xero accounting software management
      • Accounts and bank reconciliation
      • Bookkeeping (payable, receivable, and invoicing)
      • BAS and ITR preparation
      • Data migration
      • Email management
    • She is adept with Xero, Asana, Workflow Max, ClickUp, Hubdoc, Hubstaff, QuickBooks, Deputy, Dext, Microsoft Office Apps (Excel, Teams), ICOS Live, ServiceM8, and PipeDrive.
    • She can start anytime.
    • She is amenable to a day shift, part-time, or full-time role.
    Predictive Index Behavioral Profile - Collaborator

    Strongest Behaviors
    • A relatively private individual, it takes Juliana some extra time to connect to and trust new people.
    • Serious and reserved. With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones.
    • Consistent and thoughtful. Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
    Behavioral Summary

    Juliana is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    Juliana is a stable person who functions best when working in a familiar environment among familiar people and would be less effective if required to work in frequently changing situations or conditions. While a fairly exible person, they require time and cooperation to digest, practice, and adapt to change or new situations
    • Juliana has a relevant experience in doing Gneral Accounting and Bank Reconciliation aside from that she is also familiar in Bookkeeping 
    • She is getting  commendation thru her superior regarding the quality of her job. 
    • Her experience is perfectly fit in working in an enviroment with Accounting and Bookkeeping people and any related field including finance
    • She is very pleasant during the interview and with good disposition in working homebased. 

    Employment History

    Payroll Accountant/Receptionist

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    February 2022 to August 2022 (6 Months)

    Duties and Responsibilities:

    • Provided bookkeeping services using XERO and other tools for a diverse portfolio of clients,
    • Oversaw payroll processing for clients • Assisted in BAS and IAS preparation
    • Communicated proactively with team members regarding and issues and concern related to bookkeeping tasks.

    Accounts Officer

    Industry:

    Others

    Employment Period:

    April 2015 to January 2020 (57 Months)

    Duties and Responsibilities:

    • Managed processing of semi-monthly payroll.
    • Processed Accounts Payable/receivable and bank reconciliations
    • Input vendor payments an updated accounts to reflect new balances
    • Ensured timely vendor payments by managing invoice processing and expense tracking.
    • Communicated and resolved disputes with client regarding outstanding invoices payments and adjustments
    • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
    • Generated invoices upon receipt of billing information and tracked collection progress
    • Documented human resources records and maintained confidentiality
    • Processed employee termination paperwork at direction of supervisory staff

    Sr. Accounts Payroll Officer

    Industry:

    Healthcare / Medical

    Employment Period:

    March 2010 to March 2013 (35 Months)

    Duties and Responsibilities:

    • Oversaw accounts payable/receivable functions and conducted regular account reconciliations
    • Maintained timely payment records for suppliers, ensuring strong vendor relationship and uninterrupted supply chains.
    • Ensured accurate payroll processing of employees through meticulous data entry and verification procedures, promoting employee satisfaction
    • Uploaded time records into computer system and make adjustments to create accurate database for payroll processing functions.
    • Completed weekly payroll for 200 contractual nurses
    • Investigated payroll variances and employees claims to resolve discrepancies and balance financial records
    • Maintained confidentiality of employee records and payroll information
    • Responded to employee questions and request for information in timely and knowledgeable fashion.
    • Performed other tasks as may be assigned.

    Accounts Payable Associate

    Industry:

    Transportation / Logistics

    Employment Period:

    March 2020 to October 2020 (6 Months)

    Duties and Responsibilities:

    • Coordinated with Sub-contractors and suppliers any discrepancy in their invoices
    • Entered all invoices from supplier to Receipt Bank and review in XERO
    • Updated daily the following report Run sheets of Drivers, Daily revenue update of P&L, Daily Costing of Assigned Clients.
    • Prepared monthly workings of driver, updated their payment in XERO and process their BCTI/ Invoice

    Intercoat Painting PYT LTD

    Industry:

    Others

    Employment Period:

    June 2021 to November 2021 (5 Months)

    Duties and Responsibilities:

    • Provided administrative support particularly in ensuring that project set up requirements are met.
    • Administered CRM Updates
    • Migrated info to MS Teams to alert everyone involved about the project
    • Managed company email communications, responded, allocated, forwarded and actioned request received
    • Recorded transactions such as income and outgoings, and posting them to various accounts.
    • Processed payments as scheduled including supplier payments.
    • Daily Bank Reconciliation
    • Processed weekly payroll for internal staff and contractual staff
    • Processed Accounts receivable/payable
    • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implemented secure filing system
    • Maintained inventory or office supplies
    • Monitored staff’s daily tasks and updated progress of projects

    Executive Assistant

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    September 2021 to January 2022 (4 Months)

    Duties and Responsibilities:

    • Reconciled bank Accounts of assigned clients
    • Basic Bookkeeping for assigned clients (Payables and Invoicing)
    • Helped in migration of new client's software from QB to Xero
    • Prepared reports as instructed by the director

    Part-time Bookkeeper

    Industry:

    Others

    Employment Period:

    November 2021 to March 2024 (28 Months)

    Duties and Responsibilities:

    • Bank Reconciliation
    • Bookkeeping

    Account Assistant

    Industry:

    Travel / Tourism

    Employment Period:

    August 2022 to March 2024 (19 Months)

    Duties and Responsibilities:

    • Manage Email
    • XERO Management
    • Supplier Queries/Account Queries 
    • Sales Report
    • Payroll
    • EOM Reconciliation of expense accounts
    • Batch Payments of Payables and payroll

    Accounting Assistant

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    May 2024 to October 2024 (5 Months)

    Duties and Responsibilities:

    • Processed bi-weekly payroll for several retail shop across Australia
    • Entered new staff details in XERO and Deputy
    • Checked, reviewed awards of staff in different state and position
    • Provided repots with regards to man power for the HR Manager
    • Entered Invoice per store and processed credit notes if there is any.
    • Entered bill per store and processed credit notes if there is any.
    • Updated and reviewed invoices in Monday.com for payment processing of the CEO,

    Bookkeeper/Accounts and Admin Coordinator

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    May 2025 to August 2025 (3 Months)

    Duties and Responsibilities:

    • Conduct daily bank reconciliations and manage email correspondence
    • Handle accounts payable and receivable, ensuring timely processing
    • Generate and maintain financial reports for management
    • Oversee inventory management and reporting
    • Perform general administrative support tasks as required
    • Ensure compliance with Australian tax law, including GST
    • Maintain accurate records and ensure data integrity in XERO

    Education History

    Field of Study:

    Commerce

    Major:

    Accounting

    Graduation Date:

    March 31, 1987

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Australian GST, Bookkeeping, Cash Collection, Cash Disbursement, Data Entry, Data Encoding, English Language, Microsoft Excel, Microsoft Word, Office 365, Payroll Processing, Payroll Management, Personal Assistance, Xero, Bank Reconciliation,

    INTERMEDIATE ★★

      WorkflowMaxQuickBooks

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 127.84 Upload: 300.44
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP
    • Processor: Intel Core i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.28/hr

    Jane

    Candidate ID: 380889


    ADVANCED

      Administrative Skills, Sales Management, Real Estate, Social Media Management...

    INTERMEDIATE

      Bookkeeping...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.28 per hour or $USD 1435.86 per month

    Remote Staff Recruiter Comments

    Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.

    Skills
    • Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
    • Intermediate: Bookkeeping
    • Soft Skills: Strong communicator, client-centric, detail-oriented, team player
    Strengths
    • Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
    • Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
    • Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
    • Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.

    Predictive Index Behavioral Profile - Artisan

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

    Behavioral Summary

    Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Sales Development Representative

    Industry:

    Construction / Building / Engineering

    Employment Period:

    April 2021 to November 2023 (31 Months)

    Duties and Responsibilities:

    • Developed sales strategies to attract potential buyers and generate new leads
    • Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
    • Established and nurtured relationships with customers to understand their needs and qualify their interests
    • Presented product information tailored to customer needs
    • Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

    Assistant Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    December 2021 to July 2025 (43 Months)

    Duties and Responsibilities:

    • Responded to tenant inquiries, questions, and concerns via phone, email, or chat
    • Handled maintenance requests and coordinated repairs with contractors
    • Created property listings for online platforms and real estate websites
    • Managed social media accounts and posted property listings
    • Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

    Account Executive

    Industry:

    BioTechnology / Pharmaceutical / Clinical research

    Employment Period:

    January 2020 to April 2021 (15 Months)

    Duties and Responsibilities:

    • Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
    • Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
    • Identified customers' changing needs to improve customer experience and provided creative solutions or products

    Product Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to December 2019 (32 Months)

    Duties and Responsibilities:

    • Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
    • Conducted market analysis and comparisons to highlight the advantages of our products over competitors
    • Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
    • Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2015 to March 2017 (20 Months)

    Duties and Responsibilities:

    • Assisted customers with troubleshooting and installation of equipment
    • Maintained records of customer interactions
    • Collaborated with others to improve company system requirements

    Education History

    Field of Study:

    BioTechnology

    Major:

    Medical Technology

    Graduation Date:

    January 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,

    INTERMEDIATE ★★

      Bookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: N/A
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A
    • Processor: N/A
    • Operating System: N/A

    All-inclusive Rate: USD $8.28/hr

    Jane

    Candidate ID: 380889


    ADVANCED

      Administrative Skills, Sales Management, Real Estate, Social Media Management...

    INTERMEDIATE

      Bookkeeping...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.28 per hour or $USD 1435.86 per month

    Remote Staff Recruiter Comments

    Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.

    Skills
    • Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
    • Intermediate: Bookkeeping
    • Soft Skills: Strong communicator, client-centric, detail-oriented, team player
    Strengths
    • Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
    • Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
    • Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
    • Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.

    Predictive Index Behavioral Profile - Artisan

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

    Behavioral Summary

    Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Sales Development Representative

    Industry:

    Construction / Building / Engineering

    Employment Period:

    April 2021 to November 2023 (31 Months)

    Duties and Responsibilities:

    • Developed sales strategies to attract potential buyers and generate new leads
    • Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
    • Established and nurtured relationships with customers to understand their needs and qualify their interests
    • Presented product information tailored to customer needs
    • Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

    Assistant Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    December 2021 to July 2025 (43 Months)

    Duties and Responsibilities:

    • Responded to tenant inquiries, questions, and concerns via phone, email, or chat
    • Handled maintenance requests and coordinated repairs with contractors
    • Created property listings for online platforms and real estate websites
    • Managed social media accounts and posted property listings
    • Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

    Account Executive

    Industry:

    BioTechnology / Pharmaceutical / Clinical research

    Employment Period:

    January 2020 to April 2021 (15 Months)

    Duties and Responsibilities:

    • Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
    • Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
    • Identified customers' changing needs to improve customer experience and provided creative solutions or products

    Product Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to December 2019 (32 Months)

    Duties and Responsibilities:

    • Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
    • Conducted market analysis and comparisons to highlight the advantages of our products over competitors
    • Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
    • Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2015 to March 2017 (20 Months)

    Duties and Responsibilities:

    • Assisted customers with troubleshooting and installation of equipment
    • Maintained records of customer interactions
    • Collaborated with others to improve company system requirements

    Education History

    Field of Study:

    BioTechnology

    Major:

    Medical Technology

    Graduation Date:

    January 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,

    INTERMEDIATE ★★

      Bookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: N/A
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A
    • Processor: N/A
    • Operating System: N/A

    All-inclusive Rate: USD $8.79/hr

    May

    Candidate ID: 380378


    ADVANCED

      Xero, Bookkeeping, Microsoft Office, Google Spreadsheet...

    INTERMEDIATE

      QuickBooks, Adobe Photoshop, English Language...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Mhai finished a bachelor's degree in Accountancy and has been working for 10 years now. For five years now, she has worked for AU-based clients as a Bookkeeper in an accounting firm handling various accounts such as retail, restaurant, construction, and gift shop.
    • Her latest client is with a UK company where she worked as a Bookkeeper and Technical Support for almost a year.
    • She is competent in performing the following tasks:
      • Accounts Receivable and Account Payable management
      • Bookkeeping
      • Auditing
      • Invoicing
      • Bank and credit card reconciliation
      • Inventory control
      • Payroll administration - Australia
      • BAS/IAS preparation
      • Administrative activities
    • She is a user of Xero, QuickBooks Desktop and Online, Microsoft Office Apps (Excel, Word, Access, Outlook, Teams), HubDoc, and Google Spreadsheet.
    • She is a Certified Xero Advisor.
    • She is available to start immediately in part-time and full-time roles, day shift.
    Predictive Index Behavioral Profile - Captain

    Strongest Behaviors
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

    Behavioral Summary

    May Ann is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

    Her drive is purposeful, directed at getting things done quickly. She responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.


    Employment History

    Xero Bookkeeper

    Industry:

    Construction / Building / Engineering

    Employment Period:

    February 2020 to April 2021 (14 Months)

    Duties and Responsibilities:

    • Review and process' receipts and invoices uploaded in Receiptbank to Xero.
    • Ensure all client company transactions are accurately coded in Xero.
    • Prepare payroll for clients.
    • Review suppliers' statements and chase suppliers for any missing invoices.
    • Review activity statements as part of BAS preparation and inform the accountant once ready for lodgment.

    Bookkeeper

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    January 2011 to October 2012 (21 Months)

    Duties and Responsibilities:

    • Receives approves, and, when necessary, investigates client's accounts payable invoices.
    • Codes payables for accounts payable clerks to input.
    • Communicates (both in verbal and written form) with clients, client suppliers, vendors, and banking contacts.
    • Handles client mail.
    • Prepares appropriate schedules and reports as requested by clients.
    • Assists clients on tax return preparation.
    • Other duties as assigned from time to time by clients or bosses.

    Project Accountant

    Industry:

    Heavy Industrial / Machinery / Equipment

    Employment Period:

    August 2013 to September 2014 (13 Months)

    Duties and Responsibilities:

    • Prepares and processes a biweekly salary of over 700 employees allocate in two respective accounts.
    • Validates the salary discrepancy claims filed by the employee and submit adjustments reports.
    • Responds to inquiries concerning compensation and benefits.
    • Documents financial transactions on a daily basis.
    • Recommends financial actions by analyzing accounting options.
    • Prepares financial reports by collecting, analyzing and summarizing account information.

    Project Auditor

    Industry:

    Oil / Gas / Petroleum

    Employment Period:

    November 2014 to May 2015 (6 Months)

    Duties and Responsibilities:

    • Plan and manage assigned audit projects according to established standards.
    • Oversee auditing for operational, financial and compliance areas.
    • Evaluate business processes and internal controls to identify gaps and risks.
    • Analyze the root causes of control inefficiencies and recommend corrective actions.
    • Review audit findings and prepare audit reports with recommendations.
    • Review audit recommendations with management and develop action plans.

    Treasury Staff

    Industry:

    Retail / Merchandise

    Employment Period:

    October 2015 to July 2016 (9 Months)

    Duties and Responsibilities:

    • Prepare daily reports including Consolidated Sales, Sales Adjustment, Error and Deviation, Credit Card Settlement and Billing, Deposits, etc.
    • Responsible for the safety, security and accurate handling of cash funds.
    • Verifies vault and petty cash fund
    • Prepares, records, and monitors till distribution
    • Prepares to batch of small bills and ensures that small bills are available all times.
    • Deposits total sales to the bank to be picked up by the bank teller.
    • Receives and records cash and credit sales from cashiers and customer service staff.
    • Performs other related tasks assigned by the immediate superior of Store Managers

    Bookkeeper (AU)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    August 2018 to November 2018 (3 Months)

    Duties and Responsibilities:

    • Review and process client's receipts and invoices uploaded in Hubdoc. 
    • Ensure all the files uploaded by the client have been forwarded in Xero and tag has been added for easy record keeping.
    • Ensure all client’s company transactions are accurately coded in Xero.
    • Prepare necessary manual journals.
    • Prepare payroll for clients, send the payslip to all employees and attend to all employee's queries regarding their wages.
    • Reconcile tax liabilities in clients' Xero account against clients' ATO portal.
    • Create Xero custom templates for the client's business.
    • Prepare BAS/IAS.

    Bookkeeper (AU)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    August 2018 to October 2019 (14 Months)

    Duties and Responsibilities:

    • Review and process client's receipts and invoices uploaded in Hubdoc. 
    • Ensure all the files uploaded by client has been forwarded in Xero and tag has been added for easy record keeping.
    • Ensure all client’s company transactions are accurately coded in Xero.
    • Prepare necessary manual journals.
    • Prepare payroll for clients, send payslip to all employees and attend to all employee's queries regarding their wages.
    • Reconcile tax liabilities in clients' Xero account against clients' ATO portal.
    • Create Xero custom templates for client's business.
    • Prepare BAS/IAS.
    • Self research and training regarding software and policy updates.

    Xero Bookkeeper

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    February 2021 to May 2021 (3 Months)

    Duties and Responsibilities:

    • Review and process client's receipts and invoices uploaded in Receiptbank to Xero.
    • Ensure all client’s company transactions are accurately coded in Xero.
    • Prepare payroll for clients.
    • Review supplier's statement and chase the supplier for any missing invoices.
    • Review activthe ity statement as part of BAS preparation and inform the accountant once ready for lodgement.

    Executive Assistant (AU)

    Industry:

    Law / Legal

    Employment Period:

    June 2021 to December 2022 (18 Months)

    Duties and Responsibilities:

    • Train new helpdesk team members to excel in their roles, offering ongoing support to enhance their performance.
    • Assist legal team by helping to create various important documents like legal claims and briefs.
    • Ensure client files were accurate and up-to-date, preventing any important dates from being overlooked.
    • Support lawyers with tasks like organizing documents and communicating with different parties.
    • Keep track of the progress of legal matters and communicated any needs for evidence.
    • Manage the creation and updating of case files using Actionstep software.
    • Check invoices and expenses for accuracy on each case.

    Bookkeeper and Technical Support (UK)

    Industry:

    Law / Legal

    Employment Period:

    April 2023 to March 2024 (11 Months)

    Duties and Responsibilities:

    • Review and process bills.
    • Reconcile all bank accounts and ensure the Xero balance matches bank-issued statements.
    • Ensure that all transactions are coded correctly.
    • Configure the Actionstep backend to add or update existing matter workflows, document templates, calculated merge fields, etc.
    • Assist lawyers in resolving any Actionstep-related technical issues.
    • Raise invoices in Actionstep.
    • Reconcile Actionstep client ledgers, ensuring all bank transactions are entered appropriately.

    Bookkeeper (AU)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    March 2019 to October 2019 (7 Months)

    Duties and Responsibilities:

    • Review and process clients' receipts and invoices uploaded in Hubdoc to Xero.
    • Ensure all client company transactions are accurately coded in Xero.
    • Prepare necessary manual journals.
    • Prepare payroll for clients. Create Xero custom templates for clients' businesses.
    • Prepare BAS/IAS.

    Bookkeeper (AU)

    Industry:

    Others

    Employment Period:

    November 2019 to May 2020 (6 Months)

    Duties and Responsibilities:

    • Review and process clients' receipts and invoices uploaded in Receiptbank to Xero.
    • Reconcile all bank accounts and ensure the Xero balance matches bank-issued statements.
    • Process weekly payroll for employees.
    • Ensure that all transactions are coded correctly.
    • Prepare and lodge BAS through the Xero portal.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    ACCOUNTANCY

    Graduation Date:

    April 1, 2013

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Xero, Bookkeeping, Microsoft Office, Google Spreadsheet,

    INTERMEDIATE ★★

      QuickBooksAdobe PhotoshopEnglish Language

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16060379215
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Gigabyte
    • Processor: AMD Ryzen 5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.79/hr

    May

    Candidate ID: 380378


    ADVANCED

      Xero, Bookkeeping, Microsoft Office, Google Spreadsheet...

    INTERMEDIATE

      QuickBooks, Adobe Photoshop, English Language...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Mhai finished a bachelor's degree in Accountancy and has been working for 10 years now. For five years now, she has worked for AU-based clients as a Bookkeeper in an accounting firm handling various accounts such as retail, restaurant, construction, and gift shop.
    • Her latest client is with a UK company where she worked as a Bookkeeper and Technical Support for almost a year.
    • She is competent in performing the following tasks:
      • Accounts Receivable and Account Payable management
      • Bookkeeping
      • Auditing
      • Invoicing
      • Bank and credit card reconciliation
      • Inventory control
      • Payroll administration - Australia
      • BAS/IAS preparation
      • Administrative activities
    • She is a user of Xero, QuickBooks Desktop and Online, Microsoft Office Apps (Excel, Word, Access, Outlook, Teams), HubDoc, and Google Spreadsheet.
    • She is a Certified Xero Advisor.
    • She is available to start immediately in part-time and full-time roles, day shift.
    Predictive Index Behavioral Profile - Captain

    Strongest Behaviors
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

    Behavioral Summary

    May Ann is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

    Her drive is purposeful, directed at getting things done quickly. She responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.


    Employment History

    Xero Bookkeeper

    Industry:

    Construction / Building / Engineering

    Employment Period:

    February 2020 to April 2021 (14 Months)

    Duties and Responsibilities:

    • Review and process' receipts and invoices uploaded in Receiptbank to Xero.
    • Ensure all client company transactions are accurately coded in Xero.
    • Prepare payroll for clients.
    • Review suppliers' statements and chase suppliers for any missing invoices.
    • Review activity statements as part of BAS preparation and inform the accountant once ready for lodgment.

    Bookkeeper

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    January 2011 to October 2012 (21 Months)

    Duties and Responsibilities:

    • Receives approves, and, when necessary, investigates client's accounts payable invoices.
    • Codes payables for accounts payable clerks to input.
    • Communicates (both in verbal and written form) with clients, client suppliers, vendors, and banking contacts.
    • Handles client mail.
    • Prepares appropriate schedules and reports as requested by clients.
    • Assists clients on tax return preparation.
    • Other duties as assigned from time to time by clients or bosses.

    Project Accountant

    Industry:

    Heavy Industrial / Machinery / Equipment

    Employment Period:

    August 2013 to September 2014 (13 Months)

    Duties and Responsibilities:

    • Prepares and processes a biweekly salary of over 700 employees allocate in two respective accounts.
    • Validates the salary discrepancy claims filed by the employee and submit adjustments reports.
    • Responds to inquiries concerning compensation and benefits.
    • Documents financial transactions on a daily basis.
    • Recommends financial actions by analyzing accounting options.
    • Prepares financial reports by collecting, analyzing and summarizing account information.

    Project Auditor

    Industry:

    Oil / Gas / Petroleum

    Employment Period:

    November 2014 to May 2015 (6 Months)

    Duties and Responsibilities:

    • Plan and manage assigned audit projects according to established standards.
    • Oversee auditing for operational, financial and compliance areas.
    • Evaluate business processes and internal controls to identify gaps and risks.
    • Analyze the root causes of control inefficiencies and recommend corrective actions.
    • Review audit findings and prepare audit reports with recommendations.
    • Review audit recommendations with management and develop action plans.

    Treasury Staff

    Industry:

    Retail / Merchandise

    Employment Period:

    October 2015 to July 2016 (9 Months)

    Duties and Responsibilities:

    • Prepare daily reports including Consolidated Sales, Sales Adjustment, Error and Deviation, Credit Card Settlement and Billing, Deposits, etc.
    • Responsible for the safety, security and accurate handling of cash funds.
    • Verifies vault and petty cash fund
    • Prepares, records, and monitors till distribution
    • Prepares to batch of small bills and ensures that small bills are available all times.
    • Deposits total sales to the bank to be picked up by the bank teller.
    • Receives and records cash and credit sales from cashiers and customer service staff.
    • Performs other related tasks assigned by the immediate superior of Store Managers

    Bookkeeper (AU)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    August 2018 to November 2018 (3 Months)

    Duties and Responsibilities:

    • Review and process client's receipts and invoices uploaded in Hubdoc. 
    • Ensure all the files uploaded by the client have been forwarded in Xero and tag has been added for easy record keeping.
    • Ensure all client’s company transactions are accurately coded in Xero.
    • Prepare necessary manual journals.
    • Prepare payroll for clients, send the payslip to all employees and attend to all employee's queries regarding their wages.
    • Reconcile tax liabilities in clients' Xero account against clients' ATO portal.
    • Create Xero custom templates for the client's business.
    • Prepare BAS/IAS.

    Bookkeeper (AU)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    August 2018 to October 2019 (14 Months)

    Duties and Responsibilities:

    • Review and process client's receipts and invoices uploaded in Hubdoc. 
    • Ensure all the files uploaded by client has been forwarded in Xero and tag has been added for easy record keeping.
    • Ensure all client’s company transactions are accurately coded in Xero.
    • Prepare necessary manual journals.
    • Prepare payroll for clients, send payslip to all employees and attend to all employee's queries regarding their wages.
    • Reconcile tax liabilities in clients' Xero account against clients' ATO portal.
    • Create Xero custom templates for client's business.
    • Prepare BAS/IAS.
    • Self research and training regarding software and policy updates.

    Xero Bookkeeper

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    February 2021 to May 2021 (3 Months)

    Duties and Responsibilities:

    • Review and process client's receipts and invoices uploaded in Receiptbank to Xero.
    • Ensure all client’s company transactions are accurately coded in Xero.
    • Prepare payroll for clients.
    • Review supplier's statement and chase the supplier for any missing invoices.
    • Review activthe ity statement as part of BAS preparation and inform the accountant once ready for lodgement.

    Executive Assistant (AU)

    Industry:

    Law / Legal

    Employment Period:

    June 2021 to December 2022 (18 Months)

    Duties and Responsibilities:

    • Train new helpdesk team members to excel in their roles, offering ongoing support to enhance their performance.
    • Assist legal team by helping to create various important documents like legal claims and briefs.
    • Ensure client files were accurate and up-to-date, preventing any important dates from being overlooked.
    • Support lawyers with tasks like organizing documents and communicating with different parties.
    • Keep track of the progress of legal matters and communicated any needs for evidence.
    • Manage the creation and updating of case files using Actionstep software.
    • Check invoices and expenses for accuracy on each case.

    Bookkeeper and Technical Support (UK)

    Industry:

    Law / Legal

    Employment Period:

    April 2023 to March 2024 (11 Months)

    Duties and Responsibilities:

    • Review and process bills.
    • Reconcile all bank accounts and ensure the Xero balance matches bank-issued statements.
    • Ensure that all transactions are coded correctly.
    • Configure the Actionstep backend to add or update existing matter workflows, document templates, calculated merge fields, etc.
    • Assist lawyers in resolving any Actionstep-related technical issues.
    • Raise invoices in Actionstep.
    • Reconcile Actionstep client ledgers, ensuring all bank transactions are entered appropriately.

    Bookkeeper (AU)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    March 2019 to October 2019 (7 Months)

    Duties and Responsibilities:

    • Review and process clients' receipts and invoices uploaded in Hubdoc to Xero.
    • Ensure all client company transactions are accurately coded in Xero.
    • Prepare necessary manual journals.
    • Prepare payroll for clients. Create Xero custom templates for clients' businesses.
    • Prepare BAS/IAS.

    Bookkeeper (AU)

    Industry:

    Others

    Employment Period:

    November 2019 to May 2020 (6 Months)

    Duties and Responsibilities:

    • Review and process clients' receipts and invoices uploaded in Receiptbank to Xero.
    • Reconcile all bank accounts and ensure the Xero balance matches bank-issued statements.
    • Process weekly payroll for employees.
    • Ensure that all transactions are coded correctly.
    • Prepare and lodge BAS through the Xero portal.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    ACCOUNTANCY

    Graduation Date:

    April 1, 2013

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Xero, Bookkeeping, Microsoft Office, Google Spreadsheet,

    INTERMEDIATE ★★

      QuickBooksAdobe PhotoshopEnglish Language

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16060379215
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Gigabyte
    • Processor: AMD Ryzen 5
    • Operating System: Windows 10

    All-inclusive Rate: USD $16.35/hr

    Jesus

    Candidate ID: 379039


    ADVANCED

      Microsoft Active Directory, VMware, Citrix, TeamViewer...

    INTERMEDIATE

      Office 365...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 16.35 per hour or $USD 2834.46 per month

    Remote Staff Recruiter Comments

    • Jesus Jr. is working as a Principal Consultant.
    • He is a technical Lead and doing L2 & L3 infrastructure Support.
    • He provide support for Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform).
    • He is  involved in providing daily monitoring of Backup using CommVault backup Software.
    • He provides support for Active Directory and Azure Active Directory; Enterprise Email System (Exchange 2010, Exchange 2013, Exchange Online) ; M365 / Office 365.
    • He do daily support of VMware and  Citrix and provide support to virtual application deployed to production  Citrix Xenapp.
    • He is proficient in using:
      • VMware - 10yrs
      • Active Directories - 10yrs
      • Citrix - 10yrs
      • Office 365 - 2yrs
      • Team Viewer - 10yrs
      • Event Viewer - 10yrs
    • He has experience in creating user and assigning license to the user in Office 365.
    • He also have knowledge in  SCCM and WSUS.
    • He needs 30 days notice.
    Predictive Index Behavioral Profile - Specialist


    Strongest Behavior
     
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary
     

    Jesus Jr. is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jesus Jr., who takes responsibilities very seriously.

    A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Jesus Jr. will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Jesus Jr. will carefully plan the implementation to minimize problems and maximize results.

     

    Employment History

    TECHNICAL ENTERPRISE SUPPORT CONSULTANT

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    January 2001 to January 2012 (132 Months)

    Duties and Responsibilities:

    Technical Enterprise Support Consultant / Engineer
    • Trained and Certified Engineer in Vmware, EMC Storage, Symantec Backup Exec
    • Assist client regarding Virtualization , Storage Consolidation as well as their Backup Solutions
    • Provide solutions and strategy to the client based on the requirement/project of clients
    • Able to implement different kind of Storage SAN Systems (fiber, iscsi)
    • Provide after sales support to the supported product (Vmware,EMC, Symantec Backup Exec)
    Technical Enterprise Support Engineer Server and Storage 
    • Trained and Certified Engineer in Server and Storage of DELL and HP Systems
    • Assisted client  with hardware and software problems, provided troubleshooting. Performed maintenance of Servers and Storage equipment, identifying problems and providing appropriate solutions. 
    • Built, maintained, Computer  Server systems to improve availability , performance and efficiency of operation.
    • Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
    • Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
    • Trained to handle pressure in critical situation. And can work in scheduled time 

    STORAGE / BACKUP ADMINISTRATOR LEVEL 1

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2012 to June 2013 (16 Months)

    Duties and Responsibilities:

    • Monitor Backup success and failures Netbackup 6.1 , 7.1 and 7.5..
    • Ticket on all failures not reported by operations.
    • Provide daily reporting and meeting for Enterprise backups.
    • Complete procedures as they relate to failures.
    • Escalated failures and monitor fixed jobs
    • Monitor, review, and report on tape device status.
    • Contact vendors to open service calls for support of hardware.
    • Provide follow up on backup tickets in other team’s queues.
    • Provide Daily team reports.
    • Provide daily reporting and meeting for Enterprise backups.
    • Create and update procedures as they relate to failures.
    • Fix all backup failures 24x7
    • Fix tape devices as necessary.
    • Work with vendors to solve complex problems.
    • Work with other teams to resolve backup issues..
    • Perform all recoveries for all customers.
    • Perform Special Backups as instructed.
    • Perform Builds, decommissions, and verification.
    • Policy Creation, Management and execution for all OS and application types
    • Maintain accountability for the SLAs.
    • Escalate tickets which cannot be solved by the RIM team to the US team. 
    • For all escalations work with the US teams to insure that if a procedure is needed that it is created

    VMWARE CLOUD ADMINISTRATOR

    Industry:

    Employment Period:

    June 2013 to July 2013 (1 Months)

    Duties and Responsibilities:

    • Plan, Design, Deploy, Support and Optimize a growing VMware cloud based on VMwarevCloud, HP Proliant Servers, Cisco UCS and HP and EMC Storage.
    • Identifying, monitoring and troubleshooting systems issues using such tools as SNMP, syslog, MRTG
    • Provide basic Microsoft Server Deployment support (We are responsible for the OS deployment and performance ONLY)
    • Provide Internal Microsoft Server Support for our company wide network, most of which run on the IAAS platform.
    • Design and test the entire DR and Backup Strategy across all platforms (Linux, Windows, databases, snapshots)
    • Managing and Maintaining Microsoft AD, DFS, DNS, WINS, File and Print Services
    • LDAP experience
    • Experience with high availability networks
    • Managing and deploying current software patches across VMware and Microsoft environments
    • Writing and maintaining documentation
    • Change management documentation and approval processing

    SENIOR WINTEL ADMINISTRATOR

    Industry:

    Employment Period:

    August 2013 to November 2021 (98 Months)

    Duties and Responsibilities:

    • Provide Support Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform)
    • Daily Support of Virtualize Enviroment (VMware, Citrix)
    • Provide Support to Virtual Application deployed to production ( Citrix Xenapp)
    • Provide Daily Monitoring of Backup using CommVault and Avamar backup Software.
    • Provide Support Enterprise Email System (Exchange 2007 and Exchange 2010)
    • Provide Support Email Gateway (Mcafee Email Gateway)
    • Provide Support Antivirus System ( Mcafee EPO Server)
    • Provide Support Web Gateway (Mcafee Email Gateway,Sophos Web Gateway)
    • Provide Support Internet Security Solution (AXS Guard)
    • As a CRM System Administrator, We provide support to CRM Infrastructure(Frontend, Backend, Reporting and SQL Servers). Provide support in Outlook Plugins related issue.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Technology

    Graduation Date:

    March 1, 2001

    Located In:

    Philippines

    License and Certification: :

    ITIL Certified - 9980036062047263 - February 2019


    Skills

    ADVANCED ★★★

      Microsoft Active Directory, VMware, Citrix, TeamViewer, Event Viewer,

    INTERMEDIATE ★★

      Office 365

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 17.73 Mbps Upload : 21.23
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP
    • Processor: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.40GHz 1.50GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $16.35/hr

    Jesus

    Candidate ID: 379039


    ADVANCED

      Microsoft Active Directory, VMware, Citrix, TeamViewer...

    INTERMEDIATE

      Office 365...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 16.35 per hour or $USD 2834.46 per month

    Remote Staff Recruiter Comments

    • Jesus Jr. is working as a Principal Consultant.
    • He is a technical Lead and doing L2 & L3 infrastructure Support.
    • He provide support for Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform).
    • He is  involved in providing daily monitoring of Backup using CommVault backup Software.
    • He provides support for Active Directory and Azure Active Directory; Enterprise Email System (Exchange 2010, Exchange 2013, Exchange Online) ; M365 / Office 365.
    • He do daily support of VMware and  Citrix and provide support to virtual application deployed to production  Citrix Xenapp.
    • He is proficient in using:
      • VMware - 10yrs
      • Active Directories - 10yrs
      • Citrix - 10yrs
      • Office 365 - 2yrs
      • Team Viewer - 10yrs
      • Event Viewer - 10yrs
    • He has experience in creating user and assigning license to the user in Office 365.
    • He also have knowledge in  SCCM and WSUS.
    • He needs 30 days notice.
    Predictive Index Behavioral Profile - Specialist


    Strongest Behavior
     
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary
     

    Jesus Jr. is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jesus Jr., who takes responsibilities very seriously.

    A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Jesus Jr. will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Jesus Jr. will carefully plan the implementation to minimize problems and maximize results.

     

    Employment History

    TECHNICAL ENTERPRISE SUPPORT CONSULTANT

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    January 2001 to January 2012 (132 Months)

    Duties and Responsibilities:

    Technical Enterprise Support Consultant / Engineer
    • Trained and Certified Engineer in Vmware, EMC Storage, Symantec Backup Exec
    • Assist client regarding Virtualization , Storage Consolidation as well as their Backup Solutions
    • Provide solutions and strategy to the client based on the requirement/project of clients
    • Able to implement different kind of Storage SAN Systems (fiber, iscsi)
    • Provide after sales support to the supported product (Vmware,EMC, Symantec Backup Exec)
    Technical Enterprise Support Engineer Server and Storage 
    • Trained and Certified Engineer in Server and Storage of DELL and HP Systems
    • Assisted client  with hardware and software problems, provided troubleshooting. Performed maintenance of Servers and Storage equipment, identifying problems and providing appropriate solutions. 
    • Built, maintained, Computer  Server systems to improve availability , performance and efficiency of operation.
    • Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
    • Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
    • Trained to handle pressure in critical situation. And can work in scheduled time 

    STORAGE / BACKUP ADMINISTRATOR LEVEL 1

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2012 to June 2013 (16 Months)

    Duties and Responsibilities:

    • Monitor Backup success and failures Netbackup 6.1 , 7.1 and 7.5..
    • Ticket on all failures not reported by operations.
    • Provide daily reporting and meeting for Enterprise backups.
    • Complete procedures as they relate to failures.
    • Escalated failures and monitor fixed jobs
    • Monitor, review, and report on tape device status.
    • Contact vendors to open service calls for support of hardware.
    • Provide follow up on backup tickets in other team’s queues.
    • Provide Daily team reports.
    • Provide daily reporting and meeting for Enterprise backups.
    • Create and update procedures as they relate to failures.
    • Fix all backup failures 24x7
    • Fix tape devices as necessary.
    • Work with vendors to solve complex problems.
    • Work with other teams to resolve backup issues..
    • Perform all recoveries for all customers.
    • Perform Special Backups as instructed.
    • Perform Builds, decommissions, and verification.
    • Policy Creation, Management and execution for all OS and application types
    • Maintain accountability for the SLAs.
    • Escalate tickets which cannot be solved by the RIM team to the US team. 
    • For all escalations work with the US teams to insure that if a procedure is needed that it is created

    VMWARE CLOUD ADMINISTRATOR

    Industry:

    Employment Period:

    June 2013 to July 2013 (1 Months)

    Duties and Responsibilities:

    • Plan, Design, Deploy, Support and Optimize a growing VMware cloud based on VMwarevCloud, HP Proliant Servers, Cisco UCS and HP and EMC Storage.
    • Identifying, monitoring and troubleshooting systems issues using such tools as SNMP, syslog, MRTG
    • Provide basic Microsoft Server Deployment support (We are responsible for the OS deployment and performance ONLY)
    • Provide Internal Microsoft Server Support for our company wide network, most of which run on the IAAS platform.
    • Design and test the entire DR and Backup Strategy across all platforms (Linux, Windows, databases, snapshots)
    • Managing and Maintaining Microsoft AD, DFS, DNS, WINS, File and Print Services
    • LDAP experience
    • Experience with high availability networks
    • Managing and deploying current software patches across VMware and Microsoft environments
    • Writing and maintaining documentation
    • Change management documentation and approval processing

    SENIOR WINTEL ADMINISTRATOR

    Industry:

    Employment Period:

    August 2013 to November 2021 (98 Months)

    Duties and Responsibilities:

    • Provide Support Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform)
    • Daily Support of Virtualize Enviroment (VMware, Citrix)
    • Provide Support to Virtual Application deployed to production ( Citrix Xenapp)
    • Provide Daily Monitoring of Backup using CommVault and Avamar backup Software.
    • Provide Support Enterprise Email System (Exchange 2007 and Exchange 2010)
    • Provide Support Email Gateway (Mcafee Email Gateway)
    • Provide Support Antivirus System ( Mcafee EPO Server)
    • Provide Support Web Gateway (Mcafee Email Gateway,Sophos Web Gateway)
    • Provide Support Internet Security Solution (AXS Guard)
    • As a CRM System Administrator, We provide support to CRM Infrastructure(Frontend, Backend, Reporting and SQL Servers). Provide support in Outlook Plugins related issue.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Technology

    Graduation Date:

    March 1, 2001

    Located In:

    Philippines

    License and Certification: :

    ITIL Certified - 9980036062047263 - February 2019


    Skills

    ADVANCED ★★★

      Microsoft Active Directory, VMware, Citrix, TeamViewer, Event Viewer,

    INTERMEDIATE ★★

      Office 365

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 17.73 Mbps Upload : 21.23
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP
    • Processor: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.40GHz 1.50GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.78/hr

    Katherine

    Candidate ID: 378529


    ADVANCED

      Communication Skills, Customer Service, Chat Support, Email Marketing...

    INTERMEDIATE

      Copywriting, Billing, Invoicing, QuickBooks...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Central Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.78 per hour or $USD 674.22 per month

    Full Time: $USD 7.78 per hour or $USD 1348.45 per month

    Remote Staff Recruiter Comments

    Katherine demonstrates a strong alignment with the requirements of this role through her extensive background in administrative support, client communication, and meticulous data handling. Her experience as a Marketing Virtual Assistant, Customer Service Virtual Assistant, and Data Enrichment Specialist shows she can manage large volumes of information accurately, a key skill for handling insurance and annuity applications. She has consistently performed tasks such as database management, lead generation, and direct client interaction via phone, email, and LinkedIn, which directly parallels the duties of collecting and following up on client information.

    Her recent work as an Executive & Marketing Assistant further highlights her ability to manage schedules, organize inboxes, handle project tasks, and communicate professionally on behalf of her employers. Additionally, her roles in legal intake and consulting firms involved verifying documentation, requesting missing information, and updating records mirroring the precision, urgency, and client follow-up required in processing insurance applications and tracking cases.

    Katherine’s technical skills in data entry, research, and spreadsheet management, combined with her soft skills being organized, adaptable, and a fast learner position her to excel in maintaining the production log, ensuring timely updates, and keeping impeccable records. Her proven ability to work independently while maintaining high accuracy and responsiveness makes her a strong candidate to deliver exceptional new business processing, client support, and reporting in this role.

     

    Predictive Index Behavioral Profile - Altruist

     

    Strongest Behaviors

    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    • Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.

    • Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.

    Katherine has been working for almost 4 years in the BPO industry and worked with different clients as a Freelancer since 2019.
    She has expertise in order processing, billing dispute, inbound calls, outbound calls, lead generation, appointment setting, email marketing, researching, and virtual assistance. 
    She is proficient in using the following tools: 
    • Asana
    • Trello
    • Amazon
    • Hubspot
    • Hunter
    • Quickbooks
    • Olarc
    • Slack
    • Magento 
    She has worked with companies that cater to clients in the US, UK and Australia.
    She is an outgoing person and spontaneous during the call.
    She can start ASAP. 
    Predictive Index Profile - Altruist

     
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

    Employment History

    Data Enrichment Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    June 2021 to March 2023 (21 Months)

    Duties and Responsibilities:

    • Main expertise and responsibility will be data identification and extraction for lead sourcing purposes
    • Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
    • Entering information found on online databases into our databases
    • Conducting internal, or online, research into verification
    • Doing General Admin Support at any given time
    • Maintaining and improving the database 
    • Proactively source additional info and update the database to fill in gaps
    • Ensure to reduce duplicate contacts

    Sales Associate

    Industry:

    Telecommunication

    Employment Period:

    September 2020 to June 2021 (9 Months)

    Duties and Responsibilities:

    • Handled customer queries related to order processing, billing disputes, replacements, and refunds through chat and inbound calls.
    • Efficiently managed and resolved customer issues, ensuring high levels of satisfaction.
    • Transitioned to outbound campaigns, where I proactively reached out to potential and existing customers to promote products and services.
    • Maintained detailed records of customer interactions and transactions, ensuring data accuracy and confidentiality.
    • Collaborated with team members to optimize sales strategies and improve overall customer experience.
    • Consistently met or exceeded sales targets and performance metrics through effective communication and problem-solving skills.

    LinkedIn and Email Outreach VA

    Industry:

    Property / Real Estate

    Employment Period:

    April 2020 to August 2020 (4 Months)

    Duties and Responsibilities:

    • Lead Generation: Conduct thorough searches on LinkedIn to identify potential leads that align with Cohort Consulting Salaria Group’s target audience and business objectives.
    • Personalized Outreach: Craft and send personalized marketing emails to potential leads, ensuring the content is engaging and relevant to each recipient.
    • Connection Building: Send connection requests on LinkedIn, followed by personalized messages to initiate conversations and build relationships with prospects.
    • Follow-Up Communication: Manage follow-up communications with leads, maintaining engagement and moving them through the sales funnel.
    • Database Management: Maintain and update the CRM system with accurate and detailed information on leads, interactions, and follow-up actions.
    • Campaign Monitoring: Track and analyze the performance of LinkedIn and email outreach campaigns, providing insights and recommendations for improvement.
    • Market Research: Stay informed about industry trends and competitor activities to identify new opportunities for outreach and lead generation.
    • Content Development: Assist in developing compelling marketing content for email campaigns and LinkedIn messages to enhance outreach effectiveness.
    • Collaboration: Work closely with the sales and marketing teams to align outreach strategies with overall business goals and campaigns.
    • Reporting: Prepare regular reports on lead generation and outreach activities, highlighting key metrics, successes, and areas for improvement.

    Admin/Paralegal Assitant

    Industry:

    Law / Legal

    Employment Period:

    June 2019 to September 2019 (2 Months)

    Duties and Responsibilities:

    • Client Communication: Proactively contact clients via phone and email to inform them of any missing documentation or requirements necessary for their bankruptcy filings.

    • Document Coordination: Assist clients in gathering and submitting all required documents, ensuring completeness and accuracy to facilitate the bankruptcy process.

    • Case Management: Maintain and update client files and records, tracking the progress of each case to ensure timely and efficient case handling.

    • Client Support: Provide clear and detailed explanations to clients regarding the necessary steps and documents required for their bankruptcy filings, addressing any questions or concerns they may have.

    • Follow-Up: Conduct regular follow-up communications with clients to remind them of pending requirements and deadlines, ensuring all necessary documents are submitted promptly.

    • Collaboration: Work closely with attorneys and other legal staff to ensure all client information is accurate and up-to-date, supporting the smooth progression of each case.

    • Administrative Tasks: Perform general administrative duties such as scheduling appointments, managing calendars, and handling correspondence related to client cases.

    • Compliance: Ensure all client interactions and documentation comply with legal standards and confidentiality requirements.

    • Reporting: Generate reports on the status of client cases, highlighting any outstanding requirements and actions taken to address them.

    • Client Relationship Management: Build and maintain positive relationships with clients, providing empathetic and professional support throughout their bankruptcy process.

    Billing Consultant

    Industry:

    Banking / Financial Services

    Employment Period:

    January 2017 to June 2017 (5 Months)

    Duties and Responsibilities:

    • Handle customer inquiries related to billing and account issues.
    • Resolve billing discrepancies and disputes efficiently.
    • Process adjustments, refunds, and credits as needed.
    • Ensure accurate and timely invoicing for all customers.
    • Collaborate with other departments to address and resolve billing issues.
    • Maintain up-to-date knowledge of billing systems and procedures.
    • Provide exceptional customer service and support.
    • Assist with the development and implementation of billing processes and improvements.
    • Monitor account activities and ensure compliance with company policies.
    • Generate and analyze billing reports to identify trends and areas for improvement.

    Health Insurance Agent

    Industry:

    Healthcare / Medical

    Employment Period:

    October 2017 to March 2018 (5 Months)

    Duties and Responsibilities:

    • Assist customers with healthcare insurance claims.
    • Review and process documents and prior authorization requests.

    Retail/Logistic Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2018 to May 2019 (16 Months)

    Duties and Responsibilities:

    • Customer Support: Provide exceptional customer service by assisting with inquiries related to orders, logistics, and general concerns through various communication channels including phone, email, and chat.

    • Order Tracking: Efficiently track and update customers on the status of their packages, ensuring accurate and timely information is provided.

    • Issue Resolution: Resolve customer issues regarding orders, including processing refunds and replacements, in a prompt and courteous manner.

    • Logistics Coordination: Work closely with the logistics team to monitor and manage the delivery process, ensuring timely and accurate delivery of products.

    • Data Management: Maintain detailed and accurate records of customer interactions and transactions, updating databases as necessary.

    • Problem-Solving: Proactively identify and resolve potential issues in the order and delivery process to enhance customer satisfaction.

    • Policy Adherence: Ensure compliance with Amazon’s policies and procedures while handling customer queries and processing transactions.

    • Feedback Collection: Gather and document customer feedback to help improve services and enhance the overall customer experience.

    • Process Improvement: Participate in continuous improvement initiatives by providing insights and suggestions to optimize order and logistics processes.

    • Cross-Functional Collaboration: Collaborate with other departments such as warehouse operations, sales, and IT to ensure a seamless customer experience.

    Insurance Customer Service

    Industry:

    Insurance

    Employment Period:

    September 2016 to March 2017 (6 Months)

    Duties and Responsibilities:

    • Provide general customer service and support.
    • Review medical documents for insurance approval.
    • Coordinate with healthcare providers, including doctors and medical clinics.

    Pharmacy Care Specialist

    Industry:

    Insurance

    Employment Period:

    May 2017 to December 2024 (91 Months)

    Duties and Responsibilities:

    • Provide general customer service and support to patients.
    • Review medical documents for insurance approval.
    • Coordinate with pharmacies, doctors, and medical clinics to ensure seamless care.
    • Collect overdue prescription payments and manage billing inquiries.

    Marketing Virtual Assistant

    Industry:

    Electrical & Electronics

    Employment Period:

    September 2019 to February 2020 (5 Months)

    Duties and Responsibilities:

     

    • Lead Generation: Identify and generate high-quality leads through various online channels and platforms, targeting potential clients and customers that align with Conker UK's marketing goals.
    • Content Creation: Develop and create engaging marketing drafts for email campaigns and LinkedIn posts, ensuring content is compelling and tailored to the target audience.
    • Outreach Campaigns: Proactively reach out to prospects via email and LinkedIn, building relationships and initiating conversations to drive interest and engagement in Conker UK's products or services.
    • Database Management: Maintain and update the customer and prospect database, ensuring all information is accurate, up-to-date, and organized for efficient access and utilization.
    • Campaign Monitoring: Track and analyze the performance of email and LinkedIn campaigns, providing insights and recommendations for optimization and improvement.
    • Market Research: Conduct market research to stay informed about industry trends, competitor activities, and potential opportunities for lead generation and marketing efforts.
    • Collaboration: Work closely with the marketing team to align lead generation and outreach strategies with overall marketing objectives and campaigns.
    • Reporting: Prepare regular reports on lead generation activities, outreach efforts, and campaign performance, highlighting key metrics and outcomes.
    • Tool Utilization: Utilize various marketing and CRM tools to streamline and enhance lead generation, outreach, and database management processes.
    • Continuous Improvement: Stay updated with the latest marketing techniques and best practices, continuously seeking ways to improve lead generation and outreach strategies.

    Phone and Chat Customer Service Virtual Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2020 to June 2021 (15 Months)

    Duties and Responsibilities:

    • Customer Support: Provide prompt and effective solutions to customer queries through phone and chat, ensuring high levels of customer satisfaction.
    • Basic Troubleshooting: Assist customers with basic troubleshooting steps for common issues, guiding them through solutions to resolve their problems.
    • Bill Reconciliation: Accurately reconcile customer bills, addressing any discrepancies and ensuring all billing information is correct.
    • Quoting and Invoicing: Create detailed and accurate quotes and invoices for customers, ensuring transparency and clarity in all transactions.
    • Sales Calls: Conduct sales calls to acquire new customers, presenting The Telecomshop Australia’s products and services in a compelling manner.
    • Record Keeping: Maintain detailed and organized records of customer interactions, troubleshooting steps, billing reconciliations, and sales activities.
    • Customer Engagement: Build and maintain strong relationships with customers, providing exceptional service and support to enhance customer loyalty.
    • Problem Resolution: Handle and resolve customer complaints and issues efficiently, ensuring a positive customer experience.
    • Product Knowledge: Stay updated with the latest product offerings and features to provide accurate information and recommendations to customers.
    • Collaboration: Work closely with other team members and departments to ensure a seamless customer service experience and support company goals.

    Customer Service Representative

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2024 to October 2024 (2 Months)

    Duties and Responsibilities:

    • Handle customer inquiries and sales through email, socials and voice channels.
    • Perform tasks with accuracy and attention to detail.
    • Update records and maintain accurate data in Excel.
    • Manage customer requests on Shopify.
    • Process refunds efficiently and accurately.
    • Use helpdesk tools such as Re-Amaze to resolve customer issues.
    • Work within an ERP system for order and inventory management.

    Business Operations Assistant

    Industry:

    Environment / Health / Safety

    Employment Period:

    November 2024 to December 2024 (0 Months)

    Duties and Responsibilities:

    • Manage and respond to a high volume of emails (50-60 daily), ensuring timely follow-up and resolution.
    • Set up projects in Zoho and ServiceM8 for quoting purposes.
    • Allocate quotes to sales staff and track progress.
    • Send out quote follow-up emails and ensure timely communication.
    • Liaise with sales teams regarding quotes and customer inquiries.
    • Collaborate with operations staff to coordinate project scheduling.
    • Order materials as required to support project delivery.
    • Arrange site inductions for staff and contractors when necessary.
    • Complete pre-start paperwork for upcoming projects.
    • Maintain an organized filing system for project documentation and paperwork.
    • Generate invoices for completed work and follow up on payments.
    • Collect, review, and file invoices and receipts for bookkeeping purposes.
    • Review daily job time sheets to ensure accuracy and forward them to clients when necessary.
    • Assist with various other administrative tasks to support the Office Manager and ensure smooth business operations.

    Education History

    Field of Study:

    Psychology

    Major:

    Psychology

    Graduation Date:

    October 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Education/Teaching/Training

    Major:

    English

    Graduation Date:

    June 20, 2024

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Communication Skills, Customer Service, Chat Support, Email Marketing, Email management, Lead Generation, LinkedIn Lead Generation, LinkedIn Marketing, Appointment Setting, Outbound Calling, Order Processing, Billing,

    INTERMEDIATE ★★

      CopywritingBillingInvoicingQuickBooksCold Calling

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16473708150
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.78/hr

    Katherine

    Candidate ID: 378529


    ADVANCED

      Communication Skills, Customer Service, Chat Support, Email Marketing...

    INTERMEDIATE

      Copywriting, Billing, Invoicing, QuickBooks...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Central Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.78 per hour or $USD 674.22 per month

    Full Time: $USD 7.78 per hour or $USD 1348.45 per month

    Remote Staff Recruiter Comments

    Katherine demonstrates a strong alignment with the requirements of this role through her extensive background in administrative support, client communication, and meticulous data handling. Her experience as a Marketing Virtual Assistant, Customer Service Virtual Assistant, and Data Enrichment Specialist shows she can manage large volumes of information accurately, a key skill for handling insurance and annuity applications. She has consistently performed tasks such as database management, lead generation, and direct client interaction via phone, email, and LinkedIn, which directly parallels the duties of collecting and following up on client information.

    Her recent work as an Executive & Marketing Assistant further highlights her ability to manage schedules, organize inboxes, handle project tasks, and communicate professionally on behalf of her employers. Additionally, her roles in legal intake and consulting firms involved verifying documentation, requesting missing information, and updating records mirroring the precision, urgency, and client follow-up required in processing insurance applications and tracking cases.

    Katherine’s technical skills in data entry, research, and spreadsheet management, combined with her soft skills being organized, adaptable, and a fast learner position her to excel in maintaining the production log, ensuring timely updates, and keeping impeccable records. Her proven ability to work independently while maintaining high accuracy and responsiveness makes her a strong candidate to deliver exceptional new business processing, client support, and reporting in this role.

     

    Predictive Index Behavioral Profile - Altruist

     

    Strongest Behaviors

    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    • Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.

    • Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.

    Katherine has been working for almost 4 years in the BPO industry and worked with different clients as a Freelancer since 2019.
    She has expertise in order processing, billing dispute, inbound calls, outbound calls, lead generation, appointment setting, email marketing, researching, and virtual assistance. 
    She is proficient in using the following tools: 
    • Asana
    • Trello
    • Amazon
    • Hubspot
    • Hunter
    • Quickbooks
    • Olarc
    • Slack
    • Magento 
    She has worked with companies that cater to clients in the US, UK and Australia.
    She is an outgoing person and spontaneous during the call.
    She can start ASAP. 
    Predictive Index Profile - Altruist

     
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

    Employment History

    Data Enrichment Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    June 2021 to March 2023 (21 Months)

    Duties and Responsibilities:

    • Main expertise and responsibility will be data identification and extraction for lead sourcing purposes
    • Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
    • Entering information found on online databases into our databases
    • Conducting internal, or online, research into verification
    • Doing General Admin Support at any given time
    • Maintaining and improving the database 
    • Proactively source additional info and update the database to fill in gaps
    • Ensure to reduce duplicate contacts

    Sales Associate

    Industry:

    Telecommunication

    Employment Period:

    September 2020 to June 2021 (9 Months)

    Duties and Responsibilities:

    • Handled customer queries related to order processing, billing disputes, replacements, and refunds through chat and inbound calls.
    • Efficiently managed and resolved customer issues, ensuring high levels of satisfaction.
    • Transitioned to outbound campaigns, where I proactively reached out to potential and existing customers to promote products and services.
    • Maintained detailed records of customer interactions and transactions, ensuring data accuracy and confidentiality.
    • Collaborated with team members to optimize sales strategies and improve overall customer experience.
    • Consistently met or exceeded sales targets and performance metrics through effective communication and problem-solving skills.

    LinkedIn and Email Outreach VA

    Industry:

    Property / Real Estate

    Employment Period:

    April 2020 to August 2020 (4 Months)

    Duties and Responsibilities:

    • Lead Generation: Conduct thorough searches on LinkedIn to identify potential leads that align with Cohort Consulting Salaria Group’s target audience and business objectives.
    • Personalized Outreach: Craft and send personalized marketing emails to potential leads, ensuring the content is engaging and relevant to each recipient.
    • Connection Building: Send connection requests on LinkedIn, followed by personalized messages to initiate conversations and build relationships with prospects.
    • Follow-Up Communication: Manage follow-up communications with leads, maintaining engagement and moving them through the sales funnel.
    • Database Management: Maintain and update the CRM system with accurate and detailed information on leads, interactions, and follow-up actions.
    • Campaign Monitoring: Track and analyze the performance of LinkedIn and email outreach campaigns, providing insights and recommendations for improvement.
    • Market Research: Stay informed about industry trends and competitor activities to identify new opportunities for outreach and lead generation.
    • Content Development: Assist in developing compelling marketing content for email campaigns and LinkedIn messages to enhance outreach effectiveness.
    • Collaboration: Work closely with the sales and marketing teams to align outreach strategies with overall business goals and campaigns.
    • Reporting: Prepare regular reports on lead generation and outreach activities, highlighting key metrics, successes, and areas for improvement.

    Admin/Paralegal Assitant

    Industry:

    Law / Legal

    Employment Period:

    June 2019 to September 2019 (2 Months)

    Duties and Responsibilities:

    • Client Communication: Proactively contact clients via phone and email to inform them of any missing documentation or requirements necessary for their bankruptcy filings.

    • Document Coordination: Assist clients in gathering and submitting all required documents, ensuring completeness and accuracy to facilitate the bankruptcy process.

    • Case Management: Maintain and update client files and records, tracking the progress of each case to ensure timely and efficient case handling.

    • Client Support: Provide clear and detailed explanations to clients regarding the necessary steps and documents required for their bankruptcy filings, addressing any questions or concerns they may have.

    • Follow-Up: Conduct regular follow-up communications with clients to remind them of pending requirements and deadlines, ensuring all necessary documents are submitted promptly.

    • Collaboration: Work closely with attorneys and other legal staff to ensure all client information is accurate and up-to-date, supporting the smooth progression of each case.

    • Administrative Tasks: Perform general administrative duties such as scheduling appointments, managing calendars, and handling correspondence related to client cases.

    • Compliance: Ensure all client interactions and documentation comply with legal standards and confidentiality requirements.

    • Reporting: Generate reports on the status of client cases, highlighting any outstanding requirements and actions taken to address them.

    • Client Relationship Management: Build and maintain positive relationships with clients, providing empathetic and professional support throughout their bankruptcy process.

    Billing Consultant

    Industry:

    Banking / Financial Services

    Employment Period:

    January 2017 to June 2017 (5 Months)

    Duties and Responsibilities:

    • Handle customer inquiries related to billing and account issues.
    • Resolve billing discrepancies and disputes efficiently.
    • Process adjustments, refunds, and credits as needed.
    • Ensure accurate and timely invoicing for all customers.
    • Collaborate with other departments to address and resolve billing issues.
    • Maintain up-to-date knowledge of billing systems and procedures.
    • Provide exceptional customer service and support.
    • Assist with the development and implementation of billing processes and improvements.
    • Monitor account activities and ensure compliance with company policies.
    • Generate and analyze billing reports to identify trends and areas for improvement.

    Health Insurance Agent

    Industry:

    Healthcare / Medical

    Employment Period:

    October 2017 to March 2018 (5 Months)

    Duties and Responsibilities:

    • Assist customers with healthcare insurance claims.
    • Review and process documents and prior authorization requests.

    Retail/Logistic Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2018 to May 2019 (16 Months)

    Duties and Responsibilities:

    • Customer Support: Provide exceptional customer service by assisting with inquiries related to orders, logistics, and general concerns through various communication channels including phone, email, and chat.

    • Order Tracking: Efficiently track and update customers on the status of their packages, ensuring accurate and timely information is provided.

    • Issue Resolution: Resolve customer issues regarding orders, including processing refunds and replacements, in a prompt and courteous manner.

    • Logistics Coordination: Work closely with the logistics team to monitor and manage the delivery process, ensuring timely and accurate delivery of products.

    • Data Management: Maintain detailed and accurate records of customer interactions and transactions, updating databases as necessary.

    • Problem-Solving: Proactively identify and resolve potential issues in the order and delivery process to enhance customer satisfaction.

    • Policy Adherence: Ensure compliance with Amazon’s policies and procedures while handling customer queries and processing transactions.

    • Feedback Collection: Gather and document customer feedback to help improve services and enhance the overall customer experience.

    • Process Improvement: Participate in continuous improvement initiatives by providing insights and suggestions to optimize order and logistics processes.

    • Cross-Functional Collaboration: Collaborate with other departments such as warehouse operations, sales, and IT to ensure a seamless customer experience.

    Insurance Customer Service

    Industry:

    Insurance

    Employment Period:

    September 2016 to March 2017 (6 Months)

    Duties and Responsibilities:

    • Provide general customer service and support.
    • Review medical documents for insurance approval.
    • Coordinate with healthcare providers, including doctors and medical clinics.

    Pharmacy Care Specialist

    Industry:

    Insurance

    Employment Period:

    May 2017 to December 2024 (91 Months)

    Duties and Responsibilities:

    • Provide general customer service and support to patients.
    • Review medical documents for insurance approval.
    • Coordinate with pharmacies, doctors, and medical clinics to ensure seamless care.
    • Collect overdue prescription payments and manage billing inquiries.

    Marketing Virtual Assistant

    Industry:

    Electrical & Electronics

    Employment Period:

    September 2019 to February 2020 (5 Months)

    Duties and Responsibilities:

     

    • Lead Generation: Identify and generate high-quality leads through various online channels and platforms, targeting potential clients and customers that align with Conker UK's marketing goals.
    • Content Creation: Develop and create engaging marketing drafts for email campaigns and LinkedIn posts, ensuring content is compelling and tailored to the target audience.
    • Outreach Campaigns: Proactively reach out to prospects via email and LinkedIn, building relationships and initiating conversations to drive interest and engagement in Conker UK's products or services.
    • Database Management: Maintain and update the customer and prospect database, ensuring all information is accurate, up-to-date, and organized for efficient access and utilization.
    • Campaign Monitoring: Track and analyze the performance of email and LinkedIn campaigns, providing insights and recommendations for optimization and improvement.
    • Market Research: Conduct market research to stay informed about industry trends, competitor activities, and potential opportunities for lead generation and marketing efforts.
    • Collaboration: Work closely with the marketing team to align lead generation and outreach strategies with overall marketing objectives and campaigns.
    • Reporting: Prepare regular reports on lead generation activities, outreach efforts, and campaign performance, highlighting key metrics and outcomes.
    • Tool Utilization: Utilize various marketing and CRM tools to streamline and enhance lead generation, outreach, and database management processes.
    • Continuous Improvement: Stay updated with the latest marketing techniques and best practices, continuously seeking ways to improve lead generation and outreach strategies.

    Phone and Chat Customer Service Virtual Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2020 to June 2021 (15 Months)

    Duties and Responsibilities:

    • Customer Support: Provide prompt and effective solutions to customer queries through phone and chat, ensuring high levels of customer satisfaction.
    • Basic Troubleshooting: Assist customers with basic troubleshooting steps for common issues, guiding them through solutions to resolve their problems.
    • Bill Reconciliation: Accurately reconcile customer bills, addressing any discrepancies and ensuring all billing information is correct.
    • Quoting and Invoicing: Create detailed and accurate quotes and invoices for customers, ensuring transparency and clarity in all transactions.
    • Sales Calls: Conduct sales calls to acquire new customers, presenting The Telecomshop Australia’s products and services in a compelling manner.
    • Record Keeping: Maintain detailed and organized records of customer interactions, troubleshooting steps, billing reconciliations, and sales activities.
    • Customer Engagement: Build and maintain strong relationships with customers, providing exceptional service and support to enhance customer loyalty.
    • Problem Resolution: Handle and resolve customer complaints and issues efficiently, ensuring a positive customer experience.
    • Product Knowledge: Stay updated with the latest product offerings and features to provide accurate information and recommendations to customers.
    • Collaboration: Work closely with other team members and departments to ensure a seamless customer service experience and support company goals.

    Customer Service Representative

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2024 to October 2024 (2 Months)

    Duties and Responsibilities:

    • Handle customer inquiries and sales through email, socials and voice channels.
    • Perform tasks with accuracy and attention to detail.
    • Update records and maintain accurate data in Excel.
    • Manage customer requests on Shopify.
    • Process refunds efficiently and accurately.
    • Use helpdesk tools such as Re-Amaze to resolve customer issues.
    • Work within an ERP system for order and inventory management.

    Business Operations Assistant

    Industry:

    Environment / Health / Safety

    Employment Period:

    November 2024 to December 2024 (0 Months)

    Duties and Responsibilities:

    • Manage and respond to a high volume of emails (50-60 daily), ensuring timely follow-up and resolution.
    • Set up projects in Zoho and ServiceM8 for quoting purposes.
    • Allocate quotes to sales staff and track progress.
    • Send out quote follow-up emails and ensure timely communication.
    • Liaise with sales teams regarding quotes and customer inquiries.
    • Collaborate with operations staff to coordinate project scheduling.
    • Order materials as required to support project delivery.
    • Arrange site inductions for staff and contractors when necessary.
    • Complete pre-start paperwork for upcoming projects.
    • Maintain an organized filing system for project documentation and paperwork.
    • Generate invoices for completed work and follow up on payments.
    • Collect, review, and file invoices and receipts for bookkeeping purposes.
    • Review daily job time sheets to ensure accuracy and forward them to clients when necessary.
    • Assist with various other administrative tasks to support the Office Manager and ensure smooth business operations.

    Education History

    Field of Study:

    Psychology

    Major:

    Psychology

    Graduation Date:

    October 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Education/Teaching/Training

    Major:

    English

    Graduation Date:

    June 20, 2024

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Communication Skills, Customer Service, Chat Support, Email Marketing, Email management, Lead Generation, LinkedIn Lead Generation, LinkedIn Marketing, Appointment Setting, Outbound Calling, Order Processing, Billing,

    INTERMEDIATE ★★

      CopywritingBillingInvoicingQuickBooksCold Calling

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16473708150
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.79/hr

    Cloyd

    Candidate ID: 378415


    ADVANCED

      Digital Marketing, Email Lead Generation, Social Media Management, Social Media Marketing...

    INTERMEDIATE

      ...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.80 per hour or $USD 849.05 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Cloyd is a marketing expert with at least 15 years of experience. He is a Computer Science graduate and has been specializing in marketing and web development since 2005. At present, he is a freelance Marketing Manager working for 1-2 hours each day.
    • Some of the tasks he was responsible for were
      • Creating marketing strategies
      • Lead generation
      • Branding
      • Content strategy including market positioning, drafting USPs and value propositions
      • Producing marketing materials such as posters, billboards, magazine placements, and promotional video
      • Building automation using CRM
      • Deploying several automated sales pipelines, email automation, and automated reports
      • WordPress web development - building websites, including e-commerce
      • SEO - SERPS ranking techniques, content strategy, and website optimization
      • Data Analytics - creating data management processes that automate data collection; creating data visualization reports to be used for business intelligence and insights
      • Running Ads Campaign (B2C/B2B) - PPC Ads, Google Ads, FB Ads, and LinkedIn Ads
      • Content Writing - blog posts, articles about mortgage, real estate, and time management
    • He writes up to 1000 words per article. He also co-authored an e-book about real estate released on Amazon in December 2017.
    • He's been applying the NLP techniques to his work.
    • He is proficient in using WordPress, Joomla, Shopify, Mailchimp, GetResponse, Canva, Active Campaign, PipeDrive, HubSpot, Trello, Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook), Google Suite, Google Analytics, Google Looker Studio, Adobe Photoshop, and Illustrator. He also knows how to code in HTML, CSS, and PHP.
    • He is available to start anytime and prefers working the day shift to any part-time or full-time role.
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Cloyd will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Digital Marketing / Lead Generation / PPC / WordPress Developer

    Industry:

    Property / Real Estate

    Employment Period:

    December 2019 to December 2023 (47 Months)

    Duties and Responsibilities:

    • Ran B2C ‘home loans’ lead generation campaign on Facebook and Google, connecting the lead generation pipeline to Encompass Consumer Connect CRM
    • Ran B2B ‘loan officers’ lead generation campaign on LinkedIn, recruitment ad for loan officers in CA to join the o1nemortgage team
    • Maintained the website, server, and CRM of the online application form.
    Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, Google Data Studio, LinkedIn Ads, Zapier, WordPress, Loanzify, Encompass CRM, GetResponse, MailChimp

    Data Analyst / PPC / Lead Generation / WordPress Developer

    Industry:

    Travel / Tourism

    Employment Period:

    June 2021 to May 2022 (11 Months)

    Duties and Responsibilities:

    • Created visual reports on Google Data Studio from spreadsheet data, showing PPC campaign breakdown and performance, such as CPC, CTR, Impressions vs Budget, and best performing ads
    • Ran FB Display Ads for the clients
    • Ran LinkedIn Display Ads for Insurgence Group
    • Implemented conversion tracking on Google Tag Manager for the PPC campaign (LinkedIn and FB Ads)

    Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, LinkedIn Ads,
    WordPress, Google Data Studio, Supermetrics

    Data Manager / / PPC / Lead Generation / WordPress Developer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    September 2021 to July 2022 (9 Months)

    Duties and Responsibilities:

    • Data acquisition from our marketing activities across different social media platforms;
    • Integration of data sources to:
      • Produce key metrics and usable information to identify trends and patterns,
      • Develop and maintain interactive dashboards for Client and Agency reporting;
    • Set up and maintain campaigns in Facebook Ads and Google Ads according to the Agency's specifications;
    • Set up and maintain Landing Pages on Client websites according to the Agency's specifications;
    • Develop and maintain Agency's hosting and email systems, including Email Marketing;
    • Integrate various software and SAS tools to assist in Agency workflows;
    • Maintain an established Laravel website (only when it breaks - no new development required)

    Digital Marketing / CRM / WordPress Developer

    Industry:

    Education

    Employment Period:

    February 2021 to September 2021 (7 Months)

    Duties and Responsibilities:

    • Identify target audience and grow email list
    • Design and implement direct email marketing campaigns
    • Proofread emails for clarity, grammar and spelling
    • Ensure mobile-friendly email templates
    • Upgrade our email templates 
    • Ensure prompt and accurate communication with clients via email to minimize unsubscribes
    • Create email databases for lead generation
    • Analyze campaign performance and suggest improvements
    • Ensure emails follow industry policies and best practices
    • Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
    • Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms
    • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
    • Generate, edit, publish and share daily content  that builds meaningful connections and encourages community members to take action
    • Set up and optimize company pages within each platform to increase the visibility of company’s social content
    Used these platforms and apps: WordPress, AccessAlly, Teachable, ActiveCampaign

    SEO / Digital Marketing / Lead Generation

    Industry:

    Entertainment / Media

    Employment Period:

    August 2019 to December 2019 (4 Months)

    Duties and Responsibilities:

    • Created visual reports on Google Data Studio from spreadsheet data, website data, Google Analytics and
    • Google Search Console showing the KPI metrics, such as demographics, page views, view views, and
    • engagement
    • Created marketing automation for lead generation using Zapier, ActiveCampaign, and LiveChat, and
    • integrated the lead generation funnel between Facebook, Instagram and the ActiveCampaign CRM
    • In ActiveCampaign, implemented a lead scoring system based on lead quality and lead engagement


    Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, Google Data
    Studio, WordPress, Zapier, LiveChat, ActiveCampaign CRM

    Digital Marketing / SEO / Lead Generation

    Industry:

    Employment Period:

    August 2018 to June 2019 (9 Months)

    Duties and Responsibilities:

    • Created strategies for lead generation, branding and content marketing. Created plans for social media growth, website traffic growth, as well as product planning. Helped in defining target markets and formulating strategies for reaching the desired targets. Wrote and proofread articles, ad creative, coordinated with internal marketing teams for the organization’s content strategy. Strong in formulating marketing strategies through proper market research
    • Deployed lead generation campaigns and used extensively these platforms: Google Ads, Facebook Business Manager, and Google Analytics.
    • Responsible for collecting and analyzing data from various sources. Created an automated data collection process (ETL) using Zapier, connecting data sources to a Google Sheet for data cleansing and transforming it into a Data Visualization report in Google Data Studio and Grow. Strong knowledge in Data Analytics, Data Warehousing and Data Visualization and Business Intelligence.
    • Created several marketing automation processes, such as online forms lead capture to CRM, conditional forms, and email marketing based on conditions. Used extensively these platforms: ActiveCampaign, PipeDrive, Podio, Hubspot, Zapier, MailChimp, GetResponse.
    • Managed and optimized the company website and client ecommerce website. Restructured the SEO elements, .htaccess, robots.txt, metadata, and worked with the inhouse developers for website speed optimization.
    Accomplishments:

    Sales Funnels for Tbelle and Impact Hygiene
    • I created an automated digital sales funnel for both websites, allowing automatic lead capture from form straight to a CRM (Podio, PipeDrive and ActiveCampaign) for sales processing. This includes automation for lead scoring, tracking using GCLID, ValueTrack and UTMs.
    Marketing Automation/CRM for Hypervibe
    • I created a fully automated software ecosystem for Hypervibe. This includes an automated digital sales funnel, lead scoring and tracking using GCLID, ValueTrack and UTMs, email marketing, automated call back functionality, chat bots and call recording.
    Data Visualization, Data Analytics, Data Warehousing, ETL, Google Data Studio
    • With Hypervibe, I also developed a marketing-to-sales full attribution model, matching leads to the sale level. This data management process auto collects information from various sources using integrations, and collects that into a spreadsheet where data is cleansed and transformed (ETL). The data is then loaded into a Business Intelligence software such as Grow and Google Data Studio to create a Visualization Report showing Month-to-Month Sales, MoM Spend vs Revenue, MoM Deals Won/Lost, Win Ratio and more.

    Digital Marketing / CRM / WordPress Developer / Marketing Strategy

    Industry:

    Property / Real Estate

    Employment Period:

    July 2016 to July 2018 (24 Months)

    Duties and Responsibilities:

    • Oversight of the marketing team. Developed marketing strategies and real estate developer client projects, usually for lead generation, branding, and content marketing.
    • Wrote and proofread marketing content for real estate developer clients, including market positioning, unique selling points and value propositions. Strong in Content Strategy
    • Collected and analyzed data collected from various sources. Helped in redefining target markets and devising ideas and strategies for reaching buyers. Strong in Market Research
    • Helped in arranging partnerships and sponsorships with local agencies to promote our brands and our clients. Strong in arranging Marketing Events such as Showrooms, Open Houses, and partnerships
    • Oversight of the creation of the marketing materials for the client and internal marketing needs. Experience in the Production of Marketing Materials such as brochures, posters, billboard copies and promotional videos.
    • Automated the online lead capture to MiDash, Getmoreph’s proprietary CRM software.
    Accomplishments:
    • Gothong Southern Properties – market study and proposed branding campaign
    • Johndorf Ventures website – features including listing, reservation system, space for project updates and press releases, and more.
    • Branding and lead generation campaigns for real estate clients including AyalaLand Premiere (Arbor Lanes), AboitizLand (Seafront Residences), Rockwell Primaries (The Vantage), AcropolisLand (BLOQ Residences) and more.
    • Created the company’s website and product websites: getmore.ph, www.getmidash.com , www.getmirealty.com , support.getmidash.com , and support.getmirealty.com
    • Created posters, billboards, flyers, brochures and videos for real estate clients.
    • Co-authored an ebook that was released on Amazon in December 2017: https://www.amazon.com/dp/B077LFTLTK
    • Arranged an event in partnership with Bo’s Coffee (RealtyTalk), a community gathering for real estate practitioners and brokers.

    Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, Google Data Studio, FB Ads, WordPress, Zapier

    Digital Marketing / WordPress Developer

    Industry:

    Apparel

    Employment Period:

    April 2015 to July 2016 (15 Months)

    Duties and Responsibilities:

    • Created the website: www.bloodredclothing.com
    • Oversight of the brand’s website development, social media, and other online spaces this includes PPC (FB Ads and Google Search), Content Writing and email marketing.
    • Optimized the website for SEO elements of the brand website, including changes to he .htaccess, robots.txt, metadata, and site speed optimization.
    • Coordinated with the company owner for the brand’s growth strategies.

    Content Writer / SEO Specialist / WordPress Developer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    September 2008 to April 2015 (79 Months)

    Duties and Responsibilities:

    • Functioned as a blog manager and content manager of three business blogs
    • SEO specialist - made sure that the website and blogs met the current web standards, is SEO driven, and designed to drive organic traffic, fast and mobile ready.
    • WordPress Developer - made sure that the website and blogs have 100% uptime
    • Curated and published content and made sure the content aligns with the company goal of promoting readership and establishing the brand as an authority in
    • Productivity and Time Tracking. Also wrote a number of articles for the blog.
    • Created various organic lead generation campaigns, such as email short courses, newsletters, email drips, slideshows, social media marketing, etc.

    Systems Administrator

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    July 2007 to September 2008 (14 Months)

    Duties and Responsibilities:

    • System Administrator, also taught PC and Networking troubleshooting (CISCO) 

    Content Writer / Marketing Specialist

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    April 2005 to May 2007 (25 Months)

    Duties and Responsibilities:

    • Researched content and wrote various topics for US-based clients.

    Content Marketing Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    September 2024 to December 2024 (3 Months)

    Duties and Responsibilities:

    • Website Management:
      • Update/redesign the current WordPress website
      • Implement additional website features e.g. content carousel on the homepage
      • Monitor website performance and implement improvements
    • Content Creation:
      • Research and write weekly articles on relevant topics
      • Plan and execute content strategies for the website and social media
    • Social Media Management:
      • Manage social media platforms (Facebook, Instagram, LinkedIn)
      • Respond to social media messages, comments, and engage with the community
    • Content Planning and Strategy:
      • Familiarity with content planning, strategy, and SEO best practices

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    October 29, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Digital Marketing, Email Lead Generation, Social Media Management, Social Media Marketing, Marketing Strategy, MailChimp, Marketing automation, Google Analytics, WordPress Development, SEO, CSS, HTML, Google AdWords, Facebook Ads, Content Writing, Web Content Writing, Web Content Management, B2B Marketing, Email Marketing, Internet Marketing, XML schema, Local SEO, Technical SEO, SEO Analysis, Copywriting, WordPress Theme Customization,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MSI Dragon
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.79/hr

    Cloyd

    Candidate ID: 378415


    ADVANCED

      Digital Marketing, Email Lead Generation, Social Media Management, Social Media Marketing...

    INTERMEDIATE

      ...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.80 per hour or $USD 849.05 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Cloyd is a marketing expert with at least 15 years of experience. He is a Computer Science graduate and has been specializing in marketing and web development since 2005. At present, he is a freelance Marketing Manager working for 1-2 hours each day.
    • Some of the tasks he was responsible for were
      • Creating marketing strategies
      • Lead generation
      • Branding
      • Content strategy including market positioning, drafting USPs and value propositions
      • Producing marketing materials such as posters, billboards, magazine placements, and promotional video
      • Building automation using CRM
      • Deploying several automated sales pipelines, email automation, and automated reports
      • WordPress web development - building websites, including e-commerce
      • SEO - SERPS ranking techniques, content strategy, and website optimization
      • Data Analytics - creating data management processes that automate data collection; creating data visualization reports to be used for business intelligence and insights
      • Running Ads Campaign (B2C/B2B) - PPC Ads, Google Ads, FB Ads, and LinkedIn Ads
      • Content Writing - blog posts, articles about mortgage, real estate, and time management
    • He writes up to 1000 words per article. He also co-authored an e-book about real estate released on Amazon in December 2017.
    • He's been applying the NLP techniques to his work.
    • He is proficient in using WordPress, Joomla, Shopify, Mailchimp, GetResponse, Canva, Active Campaign, PipeDrive, HubSpot, Trello, Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook), Google Suite, Google Analytics, Google Looker Studio, Adobe Photoshop, and Illustrator. He also knows how to code in HTML, CSS, and PHP.
    • He is available to start anytime and prefers working the day shift to any part-time or full-time role.
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Cloyd will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Digital Marketing / Lead Generation / PPC / WordPress Developer

    Industry:

    Property / Real Estate

    Employment Period:

    December 2019 to December 2023 (47 Months)

    Duties and Responsibilities:

    • Ran B2C ‘home loans’ lead generation campaign on Facebook and Google, connecting the lead generation pipeline to Encompass Consumer Connect CRM
    • Ran B2B ‘loan officers’ lead generation campaign on LinkedIn, recruitment ad for loan officers in CA to join the o1nemortgage team
    • Maintained the website, server, and CRM of the online application form.
    Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, Google Data Studio, LinkedIn Ads, Zapier, WordPress, Loanzify, Encompass CRM, GetResponse, MailChimp

    Data Analyst / PPC / Lead Generation / WordPress Developer

    Industry:

    Travel / Tourism

    Employment Period:

    June 2021 to May 2022 (11 Months)

    Duties and Responsibilities:

    • Created visual reports on Google Data Studio from spreadsheet data, showing PPC campaign breakdown and performance, such as CPC, CTR, Impressions vs Budget, and best performing ads
    • Ran FB Display Ads for the clients
    • Ran LinkedIn Display Ads for Insurgence Group
    • Implemented conversion tracking on Google Tag Manager for the PPC campaign (LinkedIn and FB Ads)

    Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, LinkedIn Ads,
    WordPress, Google Data Studio, Supermetrics

    Data Manager / / PPC / Lead Generation / WordPress Developer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    September 2021 to July 2022 (9 Months)

    Duties and Responsibilities:

    • Data acquisition from our marketing activities across different social media platforms;
    • Integration of data sources to:
      • Produce key metrics and usable information to identify trends and patterns,
      • Develop and maintain interactive dashboards for Client and Agency reporting;
    • Set up and maintain campaigns in Facebook Ads and Google Ads according to the Agency's specifications;
    • Set up and maintain Landing Pages on Client websites according to the Agency's specifications;
    • Develop and maintain Agency's hosting and email systems, including Email Marketing;
    • Integrate various software and SAS tools to assist in Agency workflows;
    • Maintain an established Laravel website (only when it breaks - no new development required)

    Digital Marketing / CRM / WordPress Developer

    Industry:

    Education

    Employment Period:

    February 2021 to September 2021 (7 Months)

    Duties and Responsibilities:

    • Identify target audience and grow email list
    • Design and implement direct email marketing campaigns
    • Proofread emails for clarity, grammar and spelling
    • Ensure mobile-friendly email templates
    • Upgrade our email templates 
    • Ensure prompt and accurate communication with clients via email to minimize unsubscribes
    • Create email databases for lead generation
    • Analyze campaign performance and suggest improvements
    • Ensure emails follow industry policies and best practices
    • Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
    • Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms
    • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
    • Generate, edit, publish and share daily content  that builds meaningful connections and encourages community members to take action
    • Set up and optimize company pages within each platform to increase the visibility of company’s social content
    Used these platforms and apps: WordPress, AccessAlly, Teachable, ActiveCampaign

    SEO / Digital Marketing / Lead Generation

    Industry:

    Entertainment / Media

    Employment Period:

    August 2019 to December 2019 (4 Months)

    Duties and Responsibilities:

    • Created visual reports on Google Data Studio from spreadsheet data, website data, Google Analytics and
    • Google Search Console showing the KPI metrics, such as demographics, page views, view views, and
    • engagement
    • Created marketing automation for lead generation using Zapier, ActiveCampaign, and LiveChat, and
    • integrated the lead generation funnel between Facebook, Instagram and the ActiveCampaign CRM
    • In ActiveCampaign, implemented a lead scoring system based on lead quality and lead engagement


    Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, Google Data
    Studio, WordPress, Zapier, LiveChat, ActiveCampaign CRM

    Digital Marketing / SEO / Lead Generation

    Industry:

    Employment Period:

    August 2018 to June 2019 (9 Months)

    Duties and Responsibilities:

    • Created strategies for lead generation, branding and content marketing. Created plans for social media growth, website traffic growth, as well as product planning. Helped in defining target markets and formulating strategies for reaching the desired targets. Wrote and proofread articles, ad creative, coordinated with internal marketing teams for the organization’s content strategy. Strong in formulating marketing strategies through proper market research
    • Deployed lead generation campaigns and used extensively these platforms: Google Ads, Facebook Business Manager, and Google Analytics.
    • Responsible for collecting and analyzing data from various sources. Created an automated data collection process (ETL) using Zapier, connecting data sources to a Google Sheet for data cleansing and transforming it into a Data Visualization report in Google Data Studio and Grow. Strong knowledge in Data Analytics, Data Warehousing and Data Visualization and Business Intelligence.
    • Created several marketing automation processes, such as online forms lead capture to CRM, conditional forms, and email marketing based on conditions. Used extensively these platforms: ActiveCampaign, PipeDrive, Podio, Hubspot, Zapier, MailChimp, GetResponse.
    • Managed and optimized the company website and client ecommerce website. Restructured the SEO elements, .htaccess, robots.txt, metadata, and worked with the inhouse developers for website speed optimization.
    Accomplishments:

    Sales Funnels for Tbelle and Impact Hygiene
    • I created an automated digital sales funnel for both websites, allowing automatic lead capture from form straight to a CRM (Podio, PipeDrive and ActiveCampaign) for sales processing. This includes automation for lead scoring, tracking using GCLID, ValueTrack and UTMs.
    Marketing Automation/CRM for Hypervibe
    • I created a fully automated software ecosystem for Hypervibe. This includes an automated digital sales funnel, lead scoring and tracking using GCLID, ValueTrack and UTMs, email marketing, automated call back functionality, chat bots and call recording.
    Data Visualization, Data Analytics, Data Warehousing, ETL, Google Data Studio
    • With Hypervibe, I also developed a marketing-to-sales full attribution model, matching leads to the sale level. This data management process auto collects information from various sources using integrations, and collects that into a spreadsheet where data is cleansed and transformed (ETL). The data is then loaded into a Business Intelligence software such as Grow and Google Data Studio to create a Visualization Report showing Month-to-Month Sales, MoM Spend vs Revenue, MoM Deals Won/Lost, Win Ratio and more.

    Digital Marketing / CRM / WordPress Developer / Marketing Strategy

    Industry:

    Property / Real Estate

    Employment Period:

    July 2016 to July 2018 (24 Months)

    Duties and Responsibilities:

    • Oversight of the marketing team. Developed marketing strategies and real estate developer client projects, usually for lead generation, branding, and content marketing.
    • Wrote and proofread marketing content for real estate developer clients, including market positioning, unique selling points and value propositions. Strong in Content Strategy
    • Collected and analyzed data collected from various sources. Helped in redefining target markets and devising ideas and strategies for reaching buyers. Strong in Market Research
    • Helped in arranging partnerships and sponsorships with local agencies to promote our brands and our clients. Strong in arranging Marketing Events such as Showrooms, Open Houses, and partnerships
    • Oversight of the creation of the marketing materials for the client and internal marketing needs. Experience in the Production of Marketing Materials such as brochures, posters, billboard copies and promotional videos.
    • Automated the online lead capture to MiDash, Getmoreph’s proprietary CRM software.
    Accomplishments:
    • Gothong Southern Properties – market study and proposed branding campaign
    • Johndorf Ventures website – features including listing, reservation system, space for project updates and press releases, and more.
    • Branding and lead generation campaigns for real estate clients including AyalaLand Premiere (Arbor Lanes), AboitizLand (Seafront Residences), Rockwell Primaries (The Vantage), AcropolisLand (BLOQ Residences) and more.
    • Created the company’s website and product websites: getmore.ph, www.getmidash.com , www.getmirealty.com , support.getmidash.com , and support.getmirealty.com
    • Created posters, billboards, flyers, brochures and videos for real estate clients.
    • Co-authored an ebook that was released on Amazon in December 2017: https://www.amazon.com/dp/B077LFTLTK
    • Arranged an event in partnership with Bo’s Coffee (RealtyTalk), a community gathering for real estate practitioners and brokers.

    Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, Google Data Studio, FB Ads, WordPress, Zapier

    Digital Marketing / WordPress Developer

    Industry:

    Apparel

    Employment Period:

    April 2015 to July 2016 (15 Months)

    Duties and Responsibilities:

    • Created the website: www.bloodredclothing.com
    • Oversight of the brand’s website development, social media, and other online spaces this includes PPC (FB Ads and Google Search), Content Writing and email marketing.
    • Optimized the website for SEO elements of the brand website, including changes to he .htaccess, robots.txt, metadata, and site speed optimization.
    • Coordinated with the company owner for the brand’s growth strategies.

    Content Writer / SEO Specialist / WordPress Developer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    September 2008 to April 2015 (79 Months)

    Duties and Responsibilities:

    • Functioned as a blog manager and content manager of three business blogs
    • SEO specialist - made sure that the website and blogs met the current web standards, is SEO driven, and designed to drive organic traffic, fast and mobile ready.
    • WordPress Developer - made sure that the website and blogs have 100% uptime
    • Curated and published content and made sure the content aligns with the company goal of promoting readership and establishing the brand as an authority in
    • Productivity and Time Tracking. Also wrote a number of articles for the blog.
    • Created various organic lead generation campaigns, such as email short courses, newsletters, email drips, slideshows, social media marketing, etc.

    Systems Administrator

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    July 2007 to September 2008 (14 Months)

    Duties and Responsibilities:

    • System Administrator, also taught PC and Networking troubleshooting (CISCO) 

    Content Writer / Marketing Specialist

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    April 2005 to May 2007 (25 Months)

    Duties and Responsibilities:

    • Researched content and wrote various topics for US-based clients.

    Content Marketing Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    September 2024 to December 2024 (3 Months)

    Duties and Responsibilities:

    • Website Management:
      • Update/redesign the current WordPress website
      • Implement additional website features e.g. content carousel on the homepage
      • Monitor website performance and implement improvements
    • Content Creation:
      • Research and write weekly articles on relevant topics
      • Plan and execute content strategies for the website and social media
    • Social Media Management:
      • Manage social media platforms (Facebook, Instagram, LinkedIn)
      • Respond to social media messages, comments, and engage with the community
    • Content Planning and Strategy:
      • Familiarity with content planning, strategy, and SEO best practices

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    October 29, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Digital Marketing, Email Lead Generation, Social Media Management, Social Media Marketing, Marketing Strategy, MailChimp, Marketing automation, Google Analytics, WordPress Development, SEO, CSS, HTML, Google AdWords, Facebook Ads, Content Writing, Web Content Writing, Web Content Management, B2B Marketing, Email Marketing, Internet Marketing, XML schema, Local SEO, Technical SEO, SEO Analysis, Copywriting, WordPress Theme Customization,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MSI Dragon
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.38/hr

    Paul

    Candidate ID: 377147


    ADVANCED

      Customer Experience, Customer Handling, Email Handling, Chat Support...

    INTERMEDIATE

      Virtual Assistant Skills, Data Entry...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.38 per hour or $USD 639.26 per month

    Remote Staff Recruiter Comments

    • Paul has been working since 2006 and has handled various roles such as Hotel Reservation supervisor, Customer Service Representative, Inbound Service Representative, Chat and Email Support, Senior Customer Service Executive, Virtual Assistant within Leisure Marketing Services, BPO, Financial, and Fitness industries.
    • He honed his skills in Customer service, customer management, Virtual Assistant, Data entry, Calendar management, Inbound/outbound calls, email, and chat management.
    • Has worked with US, AU and UK based company in the Philippines
    • Proficient in Software tools like: 
      • Asana
      • Ring Central
      • Zendesk
      • G-suite
      • Slack
      • MS Word
      • MS Excel
    • He can start after 1 week notice

     

    Employment History

    Hotel Reservation Supervisor

    Industry:

    Hotel / Hospitality

    Employment Period:

    December 2006 to November 2008 (23 Months)

    Duties and Responsibilities:

    • Overseeing hotel reservation operations and ensuring that each customer's hotel reservation is properly managed.
    • Managed a team of 15 people and assisted in increasing hotel membership sales by 25%.
    • Assuring that employees are working with ethics that are in line with the company's mission and vision.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2008 to February 2020 (134 Months)

    Duties and Responsibilities:

    • Handled customer inquiries via inbound calls and resolved issues quickly. Assuring that first-call resolution is always met
    • Interacted with nearly 100 customers during an average shift, exceeding volume targets by 20% while maintaining customer satisfaction.

    Inbound Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2011 to July 2012 (16 Months)

    Duties and Responsibilities:

    • Memorized the entire product and service line of the company, including prices and special discounts.
    • Provided client support on a wide range of company products, resolving issues at a 90% rate.
    • Awarded “Fastest Learner” award during the first month of intern training
    • Awarded with “Agent of the month” award for three consecutive months for maintaining the highest customer satisfaction rate.

    Chat and Email Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2016 to March 2017 (13 Months)

    Duties and Responsibilities:

    •  Help the company with providing exceptional customer service thru chat and email.
    • Manages up to 100 client contacts per day by using Zendesk as a CRM.
    • Handle a team of 5 people while ensuring that emails and chats are answered within the agreed-upon service level while maintaining the highest quality of work

    Senior Customer Service Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2017 to August 2018 (15 Months)

    Duties and Responsibilities:

    • Handle 50+ calls daily, with duties including training customers on how to use the banking system for day-to-day business activities while ensuring the highest quality of service.
    • Received an average 87% customer satisfaction rating, 15% higher than the company average

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2020 to June 2021 (10 Months)

    Duties and Responsibilities:

    •  Improve customer experience by taking inbound and outbound calls.
    • Create procedures to improve the business processes, trained three people with the company's SOP to help improve daily business operations.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Secondary Education

    Graduation Date:

    April 4, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Experience, Customer Handling, Email Handling, Chat Support,

    INTERMEDIATE ★★

      Virtual Assistant SkillsData Entry

    Work at Home Capabilities:

    • Internet Bandwidth: 15 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei
    • Processor: AMD Ryzen 5 3500U
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.38/hr

    Paul

    Candidate ID: 377147


    ADVANCED

      Customer Experience, Customer Handling, Email Handling, Chat Support...

    INTERMEDIATE

      Virtual Assistant Skills, Data Entry...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.38 per hour or $USD 639.26 per month

    Remote Staff Recruiter Comments

    • Paul has been working since 2006 and has handled various roles such as Hotel Reservation supervisor, Customer Service Representative, Inbound Service Representative, Chat and Email Support, Senior Customer Service Executive, Virtual Assistant within Leisure Marketing Services, BPO, Financial, and Fitness industries.
    • He honed his skills in Customer service, customer management, Virtual Assistant, Data entry, Calendar management, Inbound/outbound calls, email, and chat management.
    • Has worked with US, AU and UK based company in the Philippines
    • Proficient in Software tools like: 
      • Asana
      • Ring Central
      • Zendesk
      • G-suite
      • Slack
      • MS Word
      • MS Excel
    • He can start after 1 week notice

     

    Employment History

    Hotel Reservation Supervisor

    Industry:

    Hotel / Hospitality

    Employment Period:

    December 2006 to November 2008 (23 Months)

    Duties and Responsibilities:

    • Overseeing hotel reservation operations and ensuring that each customer's hotel reservation is properly managed.
    • Managed a team of 15 people and assisted in increasing hotel membership sales by 25%.
    • Assuring that employees are working with ethics that are in line with the company's mission and vision.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2008 to February 2020 (134 Months)

    Duties and Responsibilities:

    • Handled customer inquiries via inbound calls and resolved issues quickly. Assuring that first-call resolution is always met
    • Interacted with nearly 100 customers during an average shift, exceeding volume targets by 20% while maintaining customer satisfaction.

    Inbound Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2011 to July 2012 (16 Months)

    Duties and Responsibilities:

    • Memorized the entire product and service line of the company, including prices and special discounts.
    • Provided client support on a wide range of company products, resolving issues at a 90% rate.
    • Awarded “Fastest Learner” award during the first month of intern training
    • Awarded with “Agent of the month” award for three consecutive months for maintaining the highest customer satisfaction rate.

    Chat and Email Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2016 to March 2017 (13 Months)

    Duties and Responsibilities:

    •  Help the company with providing exceptional customer service thru chat and email.
    • Manages up to 100 client contacts per day by using Zendesk as a CRM.
    • Handle a team of 5 people while ensuring that emails and chats are answered within the agreed-upon service level while maintaining the highest quality of work

    Senior Customer Service Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2017 to August 2018 (15 Months)

    Duties and Responsibilities:

    • Handle 50+ calls daily, with duties including training customers on how to use the banking system for day-to-day business activities while ensuring the highest quality of service.
    • Received an average 87% customer satisfaction rating, 15% higher than the company average

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2020 to June 2021 (10 Months)

    Duties and Responsibilities:

    •  Improve customer experience by taking inbound and outbound calls.
    • Create procedures to improve the business processes, trained three people with the company's SOP to help improve daily business operations.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Secondary Education

    Graduation Date:

    April 4, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Experience, Customer Handling, Email Handling, Chat Support,

    INTERMEDIATE ★★

      Virtual Assistant SkillsData Entry

    Work at Home Capabilities:

    • Internet Bandwidth: 15 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei
    • Processor: AMD Ryzen 5 3500U
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.79/hr

    Ediver

    Candidate ID: 375663


    ADVANCED

      Graphic Design, Graphics, Vector illustration, Illustration...

    INTERMEDIATE

      Photography, 3D Animation, 2D Animation...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Ed has been working for 7 years as Graphic Designer/Motion Designer within manufacturing, eCommerce, and training companies 
    • He has already catered with clients from US, and Singapore 
    • He has extensive experience in different areas of designing which include:
      • Product design & Packaging design 
      • Social media graphics 
      • 3D and 2D Modelling 
      • Animation 
      • Motion graphics 
      • Photo manipulation and Photo enhancement 
      • Photography 
      • Motion graphics 
      • Video editing for long form and short form 
      • Instructional design 
      • Web Designing
    • He is a confident user of the following tools 
      • Adobe Photoshop
      • Adobe Illustrator 
      • Adobe InDesign 
      • Adobe Premiere Pro 
      • Adobe After Effects 
      • Adobe Animate 
      • Articulate 360 
      • Asana 
      • Slacks 
      • Microsoft Note
    • He can start as soon as possible 
    Predictive Index Behavioral Profile- Guardian 
    https://www.predictiveindex.com/reference-profile/guardian/

    Strongest Behaviors 
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary 
    • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ediver will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Employment History

    Instructional/ Graphic Designer

    Industry:

    Manufacturing / Production

    Employment Period:

    May 2022 to May 2023 (12 Months)

    Duties and Responsibilities:

    • Designed learning solutions to educate employees and thus improve organization-wide performance
    • Create instructional design to guide workers on using the equipment and machines 

    Product Designer

    Industry:

    Retail / Merchandise

    Employment Period:

    January 2020 to June 2021 (17 Months)

    Duties and Responsibilities:

    • Fashion Drawing 
    • 3D Modelling 
    • Sketch Company Branding 
    • Design their marketing collateral 

    SmartNonsense.co

    Industry:

    Retail / Merchandise

    Employment Period:

    June 2018 to December 2019 (18 Months)

    Duties and Responsibilities:

    • Packaging design 
    • Social media design 
    • Corporate branding 
    • Animation 
    • Video animation 

    Graphic Designer/ VA

    Industry:

    Others

    Employment Period:

    March 2016 to November 2018 (32 Months)

    Duties and Responsibilities:

    • Doing graphic design and vector arts 
    • Designing for Amazon product listing 
    • Doing data entry 
    • Providing virtual assistance 

    Web Designer (Contractual)

    Industry:

    Employment Period:

    August 2023 to September 2023 (1 Months)

    Duties and Responsibilities:

    • Designing websites 
    • Understand the brief and execute the design 
    • Collect necessary assets to start designing 
    • Creating three case studies to present to the management 

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Financial Management

    Graduation Date:

    March 16, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Graphic Design, Graphics, Vector illustration, Illustration, Adobe Photoshop, Adobe InDesign, Adobe Illustrator, Adobe After Effects, Video Editing,

    INTERMEDIATE ★★

      Photography3D Animation2D Animation

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: 29.12 mbps upload; 20.59 mbps download
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer
    • Processor: i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.79/hr

    Ediver

    Candidate ID: 375663


    ADVANCED

      Graphic Design, Graphics, Vector illustration, Illustration...

    INTERMEDIATE

      Photography, 3D Animation, 2D Animation...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.79 per hour or $USD 761.64 per month

    Full Time: $USD 8.79 per hour or $USD 1523.27 per month

    Remote Staff Recruiter Comments

    • Ed has been working for 7 years as Graphic Designer/Motion Designer within manufacturing, eCommerce, and training companies 
    • He has already catered with clients from US, and Singapore 
    • He has extensive experience in different areas of designing which include:
      • Product design & Packaging design 
      • Social media graphics 
      • 3D and 2D Modelling 
      • Animation 
      • Motion graphics 
      • Photo manipulation and Photo enhancement 
      • Photography 
      • Motion graphics 
      • Video editing for long form and short form 
      • Instructional design 
      • Web Designing
    • He is a confident user of the following tools 
      • Adobe Photoshop
      • Adobe Illustrator 
      • Adobe InDesign 
      • Adobe Premiere Pro 
      • Adobe After Effects 
      • Adobe Animate 
      • Articulate 360 
      • Asana 
      • Slacks 
      • Microsoft Note
    • He can start as soon as possible 
    Predictive Index Behavioral Profile- Guardian 
    https://www.predictiveindex.com/reference-profile/guardian/

    Strongest Behaviors 
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary 
    • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ediver will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Employment History

    Instructional/ Graphic Designer

    Industry:

    Manufacturing / Production

    Employment Period:

    May 2022 to May 2023 (12 Months)

    Duties and Responsibilities:

    • Designed learning solutions to educate employees and thus improve organization-wide performance
    • Create instructional design to guide workers on using the equipment and machines 

    Product Designer

    Industry:

    Retail / Merchandise

    Employment Period:

    January 2020 to June 2021 (17 Months)

    Duties and Responsibilities:

    • Fashion Drawing 
    • 3D Modelling 
    • Sketch Company Branding 
    • Design their marketing collateral 

    SmartNonsense.co

    Industry:

    Retail / Merchandise

    Employment Period:

    June 2018 to December 2019 (18 Months)

    Duties and Responsibilities:

    • Packaging design 
    • Social media design 
    • Corporate branding 
    • Animation 
    • Video animation 

    Graphic Designer/ VA

    Industry:

    Others

    Employment Period:

    March 2016 to November 2018 (32 Months)

    Duties and Responsibilities:

    • Doing graphic design and vector arts 
    • Designing for Amazon product listing 
    • Doing data entry 
    • Providing virtual assistance 

    Web Designer (Contractual)

    Industry:

    Employment Period:

    August 2023 to September 2023 (1 Months)

    Duties and Responsibilities:

    • Designing websites 
    • Understand the brief and execute the design 
    • Collect necessary assets to start designing 
    • Creating three case studies to present to the management 

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Financial Management

    Graduation Date:

    March 16, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Graphic Design, Graphics, Vector illustration, Illustration, Adobe Photoshop, Adobe InDesign, Adobe Illustrator, Adobe After Effects, Video Editing,

    INTERMEDIATE ★★

      Photography3D Animation2D Animation

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: 29.12 mbps upload; 20.59 mbps download
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer
    • Processor: i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $11.81/hr

    Jonalyn

    Candidate ID: 374985


    ADVANCED

      SAP Accounting, Budgeting, Forecasting, Cost Accounting...

    INTERMEDIATE

      Excel VBA, Accounts Receivable Management, Accounts Payable Management...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Central Standard Time US Pacific Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.81 per hour or $USD 1023.88 per month

    Full Time: $USD 11.81 per hour or $USD 2047.75 per month

    Remote Staff Recruiter Comments

    Jonalyn is an experienced accountant and bookkeeper with over 10 years of practice across diverse industries, including outsourcing services, property management, retail trading, and BPO/consulting environments. In her most recent role, she worked remotely as a part-time bookkeeper and administrative support for a client in the Australian events industry through an outsourcing platform.

    Her day-to-day responsibilities included managing a centralized inbox system to organize supplier and customer communications efficiently. She issued customer invoices and processed supplier bills, ensuring accuracy and timeliness. She handled payroll preparation and processing on both weekly and fortnightly schedules, making sure to account for special items such as bonuses and discretionary payments.

    Jonalyn performed daily bank reconciliations across multiple Xero entities to maintain accurate financial records. She prepared manual journal entries for month-end adjustments, including prepayments and accruals, and generated aged payables and receivables reports on a weekly and monthly basis. She also produced cashflow forecasts, adjusting schedules weekly or twice monthly based on collections and spending patterns.

    Her work required strong knowledge of Australian compliance requirements, including conducting monthly GST reconciliations for quarterly BAS lodgment. She regularly performed P&L and balance sheet analyses to support month-end closings and provide clear financial insights.

    Additionally, she has experience with large-scale cleanup and reconciliation projects in previous outsourcing engagements, where she resolved multi-year backlogs of non-compliant accounts. Jonalyn holds a Bachelor of Science in Accountancy, which has provided a solid foundation for her extensive professional practice in bookkeeping and financial management.

     

    1.     Career Highlights / Relevant Projects

    • Successfully managed end-to-end bookkeeping functions for multiple clients in Australia:
    • Cleaned up and reconciled three financial years of backlogged accounts.
    • Processed payroll with varying schedules (weekly/fortnightly) while ensuring compliance with local statutory requirements (PAYG, Superannuation).
    • Led quarterly BAS preparation, including GST reconciliations.
    • Produced monthly financial reports (aged AP/AR, P&L, balance sheet) for management.
    • Performed daily bank reconciliations and maintained accurate cashflow forecasts.
    • Managed email communications and task delegation from a centralized inbox system.
    • Assisted with admin tasks like preparing artist contracts and managing supplier/customer correspondence for the events industry.
    • In prior roles at a property management-focused BPO, handled daily receipting, bank reconciliations, invoicing (AR/AP), and assisted with annual budgeting.
    • Has experience supporting other industries like retail trading (SKU costing, promo analysis) and corporate services (financial analysis for project feasibility).

     

    2.     Skill Proficiency + Tech / Software Proficiency 

    Accounting/Bookkeeping Skills:

    • End-to-end bookkeeping (AP/AR, payroll, BAS/GST, month-end close).
    • Cashflow forecasting.
    • Financial reporting and analysis.
    • Account reconciliation and data cleanup.
    • Journal entries and accruals.
    • Email and calendar management.

    Admin Support:

    • Contract preparation.
    • Supplier and customer communications.
    • Centralized inbox management.

    Software Proficiency:

    • Xero (5+ years, primary platform).
    • SAP (background experience).
    • Sage, MYOB, QuickBooks (basic familiarity).
    • Asana (for task management).
    • Monday.com (used for project/task tracking with prior clients, including marketing budget analysis).
    • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
    • Cirrus 8 (Australian property management system).
    • Apparel Magic (basic knowledge).
    • Salesforce (basic knowledge).


    She can start immediately.

    Predictive Index Behavioral Profile: Persuader

     

    Strongest behavior:

    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

     

    Behavioral Summary:

    • Jonalyn is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
    • Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

    Employment History

    Senior Accountant (AU)

    Industry:

    Hotel / Hospitality

    Employment Period:

    May 2022 to January 2023 (8 Months)

    Duties and Responsibilities:

    • Financial modeling and analysis (financial and operational trading performance; cash flow and credit analysis; property development feasibility).
    • Conducting third-party research and contributing to written viability and market demand studies.
    • Liaising and developing relationships with industry stakeholders (valuers, lawyers, accountants, financiers, and project managers) on behalf of clients.
    • Collate and format financial performance data (profit and loss reporting) in a standardized format.
    • Contribute to the production of monthly management reports (financial and non-financial key performance metrics) for clients in a standardized manner.

    Internal Audit/Junior Manager

    Industry:

    Oil / Gas / Petroleum

    Employment Period:

    May 2012 to November 2014 (30 Months)

    Duties and Responsibilities:

    • Conducts regular audits and monitoring of actions plans to note Operations controls deviations.
    • Point of Sales Accuracy Reporting to Management – Northstar Petroleum, Inc.(Gulf Petroleum, FilOil, & FlyingV Stations)
    • Verify all the tracing documents and check the accuracy and timely reporting.
    • Strictly monitor the Accounts Receivable Aging and conducts client confirmation/verification on unpaid accounts in a quarterly basis.
    • Provide management reports and prepare Market study and suggest promos which can help in increasing sales.
    • Belongs to Performance Management team, who analyze and study the branches performances (Sales, Man Power, Profitability, Accounts Receivables, Accounts Payable and others.)

    Trust Accountant (AU)

    Industry:

    Property / Real Estate

    Employment Period:

    September 2020 to September 2021 (12 Months)

    Duties and Responsibilities:

    • Preparation of daily Receipting.
    • Daily Bank Reconciliation.
    • Issuance of Account Receivable invoice for all tenants in a monthly basis. (Rent, Utilities other variable outgoings).
    • Issuance of Accounts Payable invoice for suppliers.
    • GST reconciliation for BAS purposes quarterly filing.
    • Uploading invoices in Xero for company management fees.
    • Preparation/checking the Quality Assurance Report to monitor all payables of the properties.
    • Conduct journal entry in system for adjusting entries and accruals.
    • Preparation and processing of payments in system. (EFT and Bpay payments).
    • Uploading of aba/csv file in bank for payment run transactions. Sending remittance advice upon approval.
    • Prepare interim reports and monthly report for each property. (Bank Reconciliation Package, P&L, GL, Trial Balance, Balance Sheet etc).
    • Company and lease set up in system.
    • Managing Chart of Account (Updating/adding account code and account name).
    • Assist and help the Property Manager in other ad hoc task needs, plus annual budget preparation and uploading in system.

    Financial Management Analyst

    Industry:

    Consulting (Business & Management)

    Employment Period:

    December 2014 to August 2018 (43 Months)

    Duties and Responsibilities:

    • Provide value-added financial management, analysis, and advice to client engagement teams to maximize the profitability of engagements.
    • Execute account financial processes to ensure the quality and integrity of engagement financial records.
    • Collaborate with client and engagement executives, client group finance leads (or equivalent), and other finance operations executives to communicate the position and status of contract or account financial position.
    • Track and report third-party out-of-pocket expenses, client time and expenses against program budget, and any other expense charges to program budget tracking and reporting.
    • Other task such as invoicing, Journal entry posting and reversal, subcontractor accrual, receivable management and monitoring

    Finance Analyst

    Industry:

    Retail / Merchandise

    Employment Period:

    September 2018 to August 2020 (22 Months)

    Duties and Responsibilities:

    • Provide value-added financial management, analysis, and advice to the management to maximize the profitability of engagements.
    • Preparation and computation of per SKU cost (Landed Cost) and SRP for new products innovation.
    • Prepare profitability for every purchase order prepared by demand planning team.
    • Prepare recommendation and analysis for every promo and marketing activities.
    • Collaborate with sales team and finance team on the status of per item profitability.
    • Track and report unnecessary expenses against budget that will affect overall profitability.
    • Review of disbursements including matching of documents for consistency and compliance to certain process.
    • Checking and validation of Accounts Receivable, Accounts Payable and Journal entry records.
    • Checking and monitoring of every shipment ordered versus actual good receipt in warehouse.
    • Help accounting supervisor in month-end closing of books.
    • Other task and ad hoc as needed.

    Senior Auditor (US)

    Industry:

    Apparel

    Employment Period:

    September 2021 to January 2022 (4 Months)

    Duties and Responsibilities:

    • Audit financial transactions for discrepancies and chargeback.
    • Compare and analyze excel data against the system (ApparelMagic)
    • Data matching and error checking to each customer payment.
    • Posting of reconciled payments to system.
    • Generate report within the given data.
    • Full return and chargeback cycle and reconciliation.

    General Accountant

    Industry:

    Consumer Products / FMCG

    Employment Period:

    June 2023 to June 2024 (12 Months)

    Duties and Responsibilities:

    • Manage the accounts payable and accounts receivable functions for multiple companies using Xero accounting software.
    • Ensure the timely and accurate recording of financial data in Xero, including use of other inventory management utilized by the company.
    • Perform monthly, quarterly, and annual accounting close activities, including reconciling accounts, preparing journal entries, and preparing financial reports using Xero accounting software.
    • Prepare and review financial statements, including balance sheets, income statements, and cash flow statements, for multiple companies using Xero accounting software.
    • Maintains fixed asset register to record all of the fixed assets that a business owns, such as equipment, furniture, vehicles, and buildings.
    • Prepare and file GST, and other relevant tax returns using Xero accounting software.
    • Work with external auditors to ensure compliance with audit requirements and respond to audit queries related to Xero accounting software.
    • Support preparation of budgets and forecasts

    Accountant/ Bookkeeper

    Industry:

    Consulting (Business & Management)

    Employment Period:

    June 2024 to May 2025 (11 Months)

    Duties and Responsibilities:

    • Reconciling bank accounts across Xero entities.
    • Issuing invoices as instructed.
    • Paying invoices with our company credit card as instructed
    • Manual journals.
    • Weekly and Fortnight payroll processing and ensure any special items have been setup in payroll so people get their bonuses and other discretionary payments. 
    • Generating report on AP and AR activities, including aged payables and aged receivables.
    • Preparation and update of weekly cashflow.
    • Inbox management.
    • Processing of PAYG and Superannuation.
    • GST reconciliation for quarterly BAS.
    • P&L and Balance sheet analysis

    Senior Accountant

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2023 to May 2025 (23 Months)

    Duties and Responsibilities:

    • Day to day transactions Inbox management
    • Bank reconciliation
    • Bills processing using Xero, Dect, Hubdoc and DataMolino
    • Invoice creation for customers
    • Managing and creating Purchase orders
    • Receivable and payable weekly report
    • Cash Flow Payroll weekly and fortnight IAS, Superannuation and BAS preparation Month end reporting and reconciliation

    Education History

    Field of Study:

    Major:

    Accountancy

    Graduation Date:

    January 2, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Accountancy

    Graduation Date:

    April 1, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    March 30, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      SAP Accounting, Budgeting, Forecasting, Cost Accounting, Cash Flow Analysis,

    INTERMEDIATE ★★

      Excel VBAAccounts Receivable ManagementAccounts Payable Management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/18474272361
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: Intel Core i5 8th Gen
    • Operating System: Windows 11

    All-inclusive Rate: USD $11.81/hr

    Jonalyn

    Candidate ID: 374985


    ADVANCED

      SAP Accounting, Budgeting, Forecasting, Cost Accounting...

    INTERMEDIATE

      Excel VBA, Accounts Receivable Management, Accounts Payable Management...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Central Standard Time US Pacific Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.81 per hour or $USD 1023.88 per month

    Full Time: $USD 11.81 per hour or $USD 2047.75 per month

    Remote Staff Recruiter Comments

    Jonalyn is an experienced accountant and bookkeeper with over 10 years of practice across diverse industries, including outsourcing services, property management, retail trading, and BPO/consulting environments. In her most recent role, she worked remotely as a part-time bookkeeper and administrative support for a client in the Australian events industry through an outsourcing platform.

    Her day-to-day responsibilities included managing a centralized inbox system to organize supplier and customer communications efficiently. She issued customer invoices and processed supplier bills, ensuring accuracy and timeliness. She handled payroll preparation and processing on both weekly and fortnightly schedules, making sure to account for special items such as bonuses and discretionary payments.

    Jonalyn performed daily bank reconciliations across multiple Xero entities to maintain accurate financial records. She prepared manual journal entries for month-end adjustments, including prepayments and accruals, and generated aged payables and receivables reports on a weekly and monthly basis. She also produced cashflow forecasts, adjusting schedules weekly or twice monthly based on collections and spending patterns.

    Her work required strong knowledge of Australian compliance requirements, including conducting monthly GST reconciliations for quarterly BAS lodgment. She regularly performed P&L and balance sheet analyses to support month-end closings and provide clear financial insights.

    Additionally, she has experience with large-scale cleanup and reconciliation projects in previous outsourcing engagements, where she resolved multi-year backlogs of non-compliant accounts. Jonalyn holds a Bachelor of Science in Accountancy, which has provided a solid foundation for her extensive professional practice in bookkeeping and financial management.

     

    1.     Career Highlights / Relevant Projects

    • Successfully managed end-to-end bookkeeping functions for multiple clients in Australia:
    • Cleaned up and reconciled three financial years of backlogged accounts.
    • Processed payroll with varying schedules (weekly/fortnightly) while ensuring compliance with local statutory requirements (PAYG, Superannuation).
    • Led quarterly BAS preparation, including GST reconciliations.
    • Produced monthly financial reports (aged AP/AR, P&L, balance sheet) for management.
    • Performed daily bank reconciliations and maintained accurate cashflow forecasts.
    • Managed email communications and task delegation from a centralized inbox system.
    • Assisted with admin tasks like preparing artist contracts and managing supplier/customer correspondence for the events industry.
    • In prior roles at a property management-focused BPO, handled daily receipting, bank reconciliations, invoicing (AR/AP), and assisted with annual budgeting.
    • Has experience supporting other industries like retail trading (SKU costing, promo analysis) and corporate services (financial analysis for project feasibility).

     

    2.     Skill Proficiency + Tech / Software Proficiency 

    Accounting/Bookkeeping Skills:

    • End-to-end bookkeeping (AP/AR, payroll, BAS/GST, month-end close).
    • Cashflow forecasting.
    • Financial reporting and analysis.
    • Account reconciliation and data cleanup.
    • Journal entries and accruals.
    • Email and calendar management.

    Admin Support:

    • Contract preparation.
    • Supplier and customer communications.
    • Centralized inbox management.

    Software Proficiency:

    • Xero (5+ years, primary platform).
    • SAP (background experience).
    • Sage, MYOB, QuickBooks (basic familiarity).
    • Asana (for task management).
    • Monday.com (used for project/task tracking with prior clients, including marketing budget analysis).
    • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
    • Cirrus 8 (Australian property management system).
    • Apparel Magic (basic knowledge).
    • Salesforce (basic knowledge).


    She can start immediately.

    Predictive Index Behavioral Profile: Persuader

     

    Strongest behavior:

    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

     

    Behavioral Summary:

    • Jonalyn is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
    • Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

    Employment History

    Senior Accountant (AU)

    Industry:

    Hotel / Hospitality

    Employment Period:

    May 2022 to January 2023 (8 Months)

    Duties and Responsibilities:

    • Financial modeling and analysis (financial and operational trading performance; cash flow and credit analysis; property development feasibility).
    • Conducting third-party research and contributing to written viability and market demand studies.
    • Liaising and developing relationships with industry stakeholders (valuers, lawyers, accountants, financiers, and project managers) on behalf of clients.
    • Collate and format financial performance data (profit and loss reporting) in a standardized format.
    • Contribute to the production of monthly management reports (financial and non-financial key performance metrics) for clients in a standardized manner.

    Internal Audit/Junior Manager

    Industry:

    Oil / Gas / Petroleum

    Employment Period:

    May 2012 to November 2014 (30 Months)

    Duties and Responsibilities:

    • Conducts regular audits and monitoring of actions plans to note Operations controls deviations.
    • Point of Sales Accuracy Reporting to Management – Northstar Petroleum, Inc.(Gulf Petroleum, FilOil, & FlyingV Stations)
    • Verify all the tracing documents and check the accuracy and timely reporting.
    • Strictly monitor the Accounts Receivable Aging and conducts client confirmation/verification on unpaid accounts in a quarterly basis.
    • Provide management reports and prepare Market study and suggest promos which can help in increasing sales.
    • Belongs to Performance Management team, who analyze and study the branches performances (Sales, Man Power, Profitability, Accounts Receivables, Accounts Payable and others.)

    Trust Accountant (AU)

    Industry:

    Property / Real Estate

    Employment Period:

    September 2020 to September 2021 (12 Months)

    Duties and Responsibilities:

    • Preparation of daily Receipting.
    • Daily Bank Reconciliation.
    • Issuance of Account Receivable invoice for all tenants in a monthly basis. (Rent, Utilities other variable outgoings).
    • Issuance of Accounts Payable invoice for suppliers.
    • GST reconciliation for BAS purposes quarterly filing.
    • Uploading invoices in Xero for company management fees.
    • Preparation/checking the Quality Assurance Report to monitor all payables of the properties.
    • Conduct journal entry in system for adjusting entries and accruals.
    • Preparation and processing of payments in system. (EFT and Bpay payments).
    • Uploading of aba/csv file in bank for payment run transactions. Sending remittance advice upon approval.
    • Prepare interim reports and monthly report for each property. (Bank Reconciliation Package, P&L, GL, Trial Balance, Balance Sheet etc).
    • Company and lease set up in system.
    • Managing Chart of Account (Updating/adding account code and account name).
    • Assist and help the Property Manager in other ad hoc task needs, plus annual budget preparation and uploading in system.

    Financial Management Analyst

    Industry:

    Consulting (Business & Management)

    Employment Period:

    December 2014 to August 2018 (43 Months)

    Duties and Responsibilities:

    • Provide value-added financial management, analysis, and advice to client engagement teams to maximize the profitability of engagements.
    • Execute account financial processes to ensure the quality and integrity of engagement financial records.
    • Collaborate with client and engagement executives, client group finance leads (or equivalent), and other finance operations executives to communicate the position and status of contract or account financial position.
    • Track and report third-party out-of-pocket expenses, client time and expenses against program budget, and any other expense charges to program budget tracking and reporting.
    • Other task such as invoicing, Journal entry posting and reversal, subcontractor accrual, receivable management and monitoring

    Finance Analyst

    Industry:

    Retail / Merchandise

    Employment Period:

    September 2018 to August 2020 (22 Months)

    Duties and Responsibilities:

    • Provide value-added financial management, analysis, and advice to the management to maximize the profitability of engagements.
    • Preparation and computation of per SKU cost (Landed Cost) and SRP for new products innovation.
    • Prepare profitability for every purchase order prepared by demand planning team.
    • Prepare recommendation and analysis for every promo and marketing activities.
    • Collaborate with sales team and finance team on the status of per item profitability.
    • Track and report unnecessary expenses against budget that will affect overall profitability.
    • Review of disbursements including matching of documents for consistency and compliance to certain process.
    • Checking and validation of Accounts Receivable, Accounts Payable and Journal entry records.
    • Checking and monitoring of every shipment ordered versus actual good receipt in warehouse.
    • Help accounting supervisor in month-end closing of books.
    • Other task and ad hoc as needed.

    Senior Auditor (US)

    Industry:

    Apparel

    Employment Period:

    September 2021 to January 2022 (4 Months)

    Duties and Responsibilities:

    • Audit financial transactions for discrepancies and chargeback.
    • Compare and analyze excel data against the system (ApparelMagic)
    • Data matching and error checking to each customer payment.
    • Posting of reconciled payments to system.
    • Generate report within the given data.
    • Full return and chargeback cycle and reconciliation.

    General Accountant

    Industry:

    Consumer Products / FMCG

    Employment Period:

    June 2023 to June 2024 (12 Months)

    Duties and Responsibilities:

    • Manage the accounts payable and accounts receivable functions for multiple companies using Xero accounting software.
    • Ensure the timely and accurate recording of financial data in Xero, including use of other inventory management utilized by the company.
    • Perform monthly, quarterly, and annual accounting close activities, including reconciling accounts, preparing journal entries, and preparing financial reports using Xero accounting software.
    • Prepare and review financial statements, including balance sheets, income statements, and cash flow statements, for multiple companies using Xero accounting software.
    • Maintains fixed asset register to record all of the fixed assets that a business owns, such as equipment, furniture, vehicles, and buildings.
    • Prepare and file GST, and other relevant tax returns using Xero accounting software.
    • Work with external auditors to ensure compliance with audit requirements and respond to audit queries related to Xero accounting software.
    • Support preparation of budgets and forecasts

    Accountant/ Bookkeeper

    Industry:

    Consulting (Business & Management)

    Employment Period:

    June 2024 to May 2025 (11 Months)

    Duties and Responsibilities:

    • Reconciling bank accounts across Xero entities.
    • Issuing invoices as instructed.
    • Paying invoices with our company credit card as instructed
    • Manual journals.
    • Weekly and Fortnight payroll processing and ensure any special items have been setup in payroll so people get their bonuses and other discretionary payments. 
    • Generating report on AP and AR activities, including aged payables and aged receivables.
    • Preparation and update of weekly cashflow.
    • Inbox management.
    • Processing of PAYG and Superannuation.
    • GST reconciliation for quarterly BAS.
    • P&L and Balance sheet analysis

    Senior Accountant

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2023 to May 2025 (23 Months)

    Duties and Responsibilities:

    • Day to day transactions Inbox management
    • Bank reconciliation
    • Bills processing using Xero, Dect, Hubdoc and DataMolino
    • Invoice creation for customers
    • Managing and creating Purchase orders
    • Receivable and payable weekly report
    • Cash Flow Payroll weekly and fortnight IAS, Superannuation and BAS preparation Month end reporting and reconciliation

    Education History

    Field of Study:

    Major:

    Accountancy

    Graduation Date:

    January 2, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Accountancy

    Graduation Date:

    April 1, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    March 30, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      SAP Accounting, Budgeting, Forecasting, Cost Accounting, Cash Flow Analysis,

    INTERMEDIATE ★★

      Excel VBAAccounts Receivable ManagementAccounts Payable Management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/18474272361
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: Intel Core i5 8th Gen
    • Operating System: Windows 11

    All-inclusive Rate: USD $10.81/hr

    John

    Candidate ID: 370975


    ADVANCED

      Customer Service...

    INTERMEDIATE

      Technical Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 10.81 per hour or $USD 1872.93 per month

    Remote Staff Recruiter Comments

    • John started his career as a Network Engineer in 2006.
    • He eventually grew into the IT world where he handled multiple roles including IT Technical Account manager, I.T Desktop and Application Support, and a Technical Account Representative.
    • He has the following certifications:
      • Avaya and Avaya OneX Training
      • Cisco and HP Switches
      • Microsoft Training and Seminar for BPO IT Professionals
    • He has experience in Desktop/Hardware troubleshooting, Software/Application troubleshooting, Network Monitoring and Server Administration and Operation for Windows and Linux.
    • He is ready to start immediately.
    Predictive Index Behavioral Profile - Collaborator 

    Strongest Behavior
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    Behavioral Summary

    John Michael is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    He is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


    Employment History

    IT SUPPORT ENGINEER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2018 to April 2020 (24 Months)

    Duties and Responsibilities:

    • Managed all Technical issues and conducted troubleshooting efforts for Windows and MAC computers/devices.
    • Resolve our customers' technical issues by providing real-time support accurately for our clients through phone, chat and email.
    • Remotely diagnose and resolve support requests utilizing ConnectWise Automate (Formerly LabTech), and other available tools. 
    • Troubleshoot server and desktop issues on AWS (Amazon Web Services) Environment.
    • Administer Windows domain account issues, including GPO, AD and user password changes.
    • Remotely support VPN, desktops, laptops, PDA, peripherals, printers and resolve requests using remote tools.
    • Documents all end-user interactions in the ConnectWise Manage system. Ensure client support tickets are resolved in a fast and professional manner and comply with Service Level Agreements

    IT REMOTE SUPPORT

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    September 2017 to March 2018 (6 Months)

    Duties and Responsibilities:

    • Managed all Technical issues through ConnectWise and conduct troubleshooting efforts with the use of LabTech Software Control Center.
    • Resolve our customers' technical issues by providing real time support accurately for our customers in the United States through phone, chat and email.
    • Remotely diagnose and resolve support requests utilizing Labtech Software Control Center
    • Troubleshoot server and desktop issues on AWS (Amazon Web Service) Environment.
    • Administer Windows domain account issues including GPO, AD and user password changes.
    • Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using  remote tools.
    • Documents all end-user interactions in our customers in our ConnectWise system
    • Log any issues and document resolutions
    • Build strong relationships with Client Services and Team members
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply to Agreed Service Level Agreements
    • Identify any training/knowledge needs for clients and colleagues
    • Provides consultancy to further improve IT infrastructure

    IT-TECHNICAL ACCOUNT MANAGER

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2016 to September 2017 (16 Months)

    Duties and Responsibilities:

    • Resolve our customers' technical issues by providing real time support accurately for our customers in the United States through phone, chat and email.
    • Remotely diagnose and resolve support requests utilizing Labtech Software Control Center
    • Support on desktops, laptops, PDA's, Smart Phones, and other peripherals.
    • Administer Windows domain account issues including GPO, AD and user password changes.
    • Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using  remote tools.
    • Documents all end-user interactions in our customers in our ConnectWise system
    • Log any issues and document resolutions
    • Build strong relationships with Client Services and Team members
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
    • Identify any training/knowledge needs for clients and colleagues
    • Provides consultancy to further improve IT infrastructure

    ENTERPRISE WIRELESS NETWORK SERVICES OPERATIONS GLOBAL TEAM LEAD

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to May 2016 (8 Months)

    Duties and Responsibilities:

    • Responsible for managing all technical aspects of a company’s relationship with its customers
    • Client-facing role that requires me to work on both strategic long term and short term plans and projects.
    • Responsible for the Technical Account Management of a portfolio of clients.
    • Maintains Standard Operating Environment and Documentation Build.
    • Build strong and positive relationships with clients at various levels
    • Build and document knowledge about the clients business and technical setup
    • Project manage and document all technical projects carried out with clients
    • Actively play a part in ensuring financial targets are reached
    • Log any issues and document resolutions
    • Build strong relationships with Client Services team members
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
    • Feedback any important client information to Client Services Team
    • Identify any training/knowledge needs for clients and colleagues

    IT-TECHNICAL ACCOUNT MANAGER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    August 2009 to September 2015 (73 Months)

    Duties and Responsibilities:

    IT-Technical Account Manager | October 2014 to September 2015
    • Responsible in Managing the Enterprise Wireless Team based in Fluor Cebu Site
    • Responsible in making sure that all Wireless Related requests, concerns, and issues are being taken care of by anyone from the Enterprise Wireless Team.
    • Architectural Review Board Co-Approver of all Wireless and Network designs for implementation.
    • Handles the Team that supports 3079 Devices for APAC, Southeast Asia, Europe, and US locations.
    • Technical Design Review Board co-approver for all Wireless Network Design proposal and implementation.
    • Streamlining processes and standard procedures for the Enterprise Wireless Team.
    • Document all critical information, procedures, and reports.
    • Present all form of Reports for the Enterprise Wireless Team to the upper Management.
    Site IT Lead POC | July 2014 to September 2014
    • Responsible for managing all technical aspects of a company’s relationship with its customers
    • Client-facing role that requires me to work on both strategic long term and short term plans and projects.
    • Responsible for the Technical Account Management of a portfolio of clients.
    • Maintains Standard Operating Environment and Documentation Build.
    • Build strong and positive relationships with clients at various levels
    • Build and document knowledge about the clients business and technical setup
    • Project manage and document all technical projects carried out with clients
    • Actively play a part in ensuring financial targets are reached
    • Log any issues and document resolutions
    • Build strong relationships with Client Services team members
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
    • Feedback any important client information to Client Services Team
    • Identify any training/knowledge needs for clients and colleagues
    • Prepare and perform training of clients and colleagues
    Desktop Support Associate Technician | August 2009 to November 2014
    • Maintenance of IT Equipment and Infrastructures.
    • Dedicated I.T. Support for several Telstra Line of Businesses
    • Provide internal support for Desktop, Applications and Network issues.
    • Conduct testing and implementation of new applications intended for production use.
    • Proactively checked issues for troubleshooting and preventive measures.
    • Manages Active Directory and Microsoft Exchange Servers
    • Manages File and Print Servers
    • Batch File and VB Scripting
    • Monitoring of Companies I.T. Assets
    • Maintaining and Updating of Standard Operating Environment and Scope of Work documentation

    TECHNICAL SUPPORT REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2008 to August 2009 (8 Months)

    Duties and Responsibilities:

    • Handles all Technology related concerns and IT Infrastructure concerns for Cebu eBloc II Site.
    • Handles the Technical training and Process orientation
    • Compliance of Technology related items such as maintenance of Active Directory, SEP [Anti-Virus], Wireless Security, Systems Configuration Center Management clients, Hardware Inventory, Software Updates, Standard Operating Environment.
    • Maintains the documentation builds of all Line of Businesses.
    • Coordinates with Account Managers, Network Team, Server Operations, and System Administrators.
    • Implementing Request for Change.
    • Represents the Site Technology in Bridge Meeting, Client Meeting, and CLT meetings.
    • Provides Weekly Technology related reports to Local Technology Team.
    • Provides Weekly Tickets Assessment to the upper management.

    SYSTEM SUPPORT ENGINEER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2008 to September 2008 (1 Months)

    Duties and Responsibilities:

    • Provide support to AT&T High Speed Internet customers through phone and remote access troubleshooting.
    • Troubleshoot reported Internet Connectivity Issues via phone or Remote Desktop
    • Troubleshoot reported Email Issues
    • Troubleshoot reported Virus and other supported Desktop Issues
    • Answers inquiry about AT&T Products
    • Handles escalated issues from Tier 1 support group

    NETWORK SUPPORT ENGINEER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2006 to May 2008 (25 Months)

    Duties and Responsibilities:

    • Provide support to global customers through real time messaging, email and phone and remote access troubleshooting efforts.
    • Handles deployment of Java application to production and test servers.
    • Maintain and troubleshoots servers and applications issues.
    • Proactively monitoring the business infrastructures through Nagios, MON, Cacti, MRTG and real-time alerts.
    • Direct hands-on experienced in Bea Weblogic, Toad for Oracle, WinCVS, Java Eclipse, VMWare, SunXVM’s Virtual Box, PC Anywhere, Radmin, and VNC and RT (Request Tracker) .
    • Handles OpenSource Projects under different OS distributions.
    • Monitors Network, Hardware and Software Issues via Network Monitoring Tool

    I.T. Cloud Support Administrator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2019 to January 2022 (27 Months)

    Duties and Responsibilities:

    • Provide remote support for all technical issues related to Atria Software.
    • Conduct QA testing of Atria software pre-releases  
    • Implementation of fresh install Atria software to clients on-prem servers
    • Conduct side by side upgrade of existing Atria software with customers
    • Create documentation related to Atria software and commonly encountered issues

    I.T. Service Desk Analyst

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    February 2022 to November 2023 (20 Months)

    Duties and Responsibilities:

    • The first point of contact of clients to ensure rapid response to all support requests and resolution of IT Issues.
    • Ensuring all Incidents and Service Request tickets are logged and categorized correctly in the Service Desk Management and Ticketing Systems .
    • Assign tickets to the appropriate queues and resources based on required skills, priority and available resources.
    • Monitor tickets in all queues, follow up technician action and provide regular updates to Clients
    • Ensure customer complaints are responded to, fully addressed, resolved or escalated when required
    • Monitor real-time volume, identify trends, and create reporting to improve resolution time, reduce ticket escalation and increase Client Satisfaction.
    • Proactively alert management of escalations or potential service disruptions and assist as needed
    • Monitor real-time volume, identify trends, and create reporting to improve resolution time, reduce ticket escalation and increase Client Satisfaction.
    • Perform daily system monitoring to verify the integrity and availability of all key customer systems, reviewing hardware and system & application alerts. Verify completion of scheduled backups.
    • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) time frames, meeting or exceeding customer’s requirements and expectations.
    • Facilitate the acquisition, configuration and installation of hardware and software for customers.
    • Contribute to the development of an internal knowledge base.
    • Securely maintain clients Operational and physical IT environments in line with corporate security policies, standards and work practices

    IT Helpdesk Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2024 to May 2025 (15 Months)

    Duties and Responsibilities:

    • 2nd Level information systems services problem resolution: problem definition, research, and resolution.
    • E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection issues, spam, etc.
    • Proficient in Active Directory / Windows Terminal Service
    • Strong in Vmware / Hypervisor
    • Good Knowledge of Office 365 / Cloud solution
    • Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 & 11, Windows 2012/16/19
    • Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring, RMM
    • Windows 2012/2016 Exchange 2016
    • TCP/IP protocol, firewall, security, and firewall and troubleshooting
    • Perform network audit reports
    • Contribute to Research and Development projects
    • Able to manage Disaster recovery for clients (AD, FileServer, etc.)

    Education History

    Field of Study:

    Engineering (Electrical/Electronic)

    Major:

    Electronics and Communications Engineering

    Graduation Date:

    April 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service

    INTERMEDIATE ★★

      Technical Support

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 5.17, Upload: 27.81
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ACER
    • Processor: Aspire A315
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.81/hr

    John

    Candidate ID: 370975


    ADVANCED

      Customer Service...

    INTERMEDIATE

      Technical Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 10.81 per hour or $USD 1872.93 per month

    Remote Staff Recruiter Comments

    • John started his career as a Network Engineer in 2006.
    • He eventually grew into the IT world where he handled multiple roles including IT Technical Account manager, I.T Desktop and Application Support, and a Technical Account Representative.
    • He has the following certifications:
      • Avaya and Avaya OneX Training
      • Cisco and HP Switches
      • Microsoft Training and Seminar for BPO IT Professionals
    • He has experience in Desktop/Hardware troubleshooting, Software/Application troubleshooting, Network Monitoring and Server Administration and Operation for Windows and Linux.
    • He is ready to start immediately.
    Predictive Index Behavioral Profile - Collaborator 

    Strongest Behavior
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    Behavioral Summary

    John Michael is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    He is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


    Employment History

    IT SUPPORT ENGINEER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2018 to April 2020 (24 Months)

    Duties and Responsibilities:

    • Managed all Technical issues and conducted troubleshooting efforts for Windows and MAC computers/devices.
    • Resolve our customers' technical issues by providing real-time support accurately for our clients through phone, chat and email.
    • Remotely diagnose and resolve support requests utilizing ConnectWise Automate (Formerly LabTech), and other available tools. 
    • Troubleshoot server and desktop issues on AWS (Amazon Web Services) Environment.
    • Administer Windows domain account issues, including GPO, AD and user password changes.
    • Remotely support VPN, desktops, laptops, PDA, peripherals, printers and resolve requests using remote tools.
    • Documents all end-user interactions in the ConnectWise Manage system. Ensure client support tickets are resolved in a fast and professional manner and comply with Service Level Agreements

    IT REMOTE SUPPORT

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    September 2017 to March 2018 (6 Months)

    Duties and Responsibilities:

    • Managed all Technical issues through ConnectWise and conduct troubleshooting efforts with the use of LabTech Software Control Center.
    • Resolve our customers' technical issues by providing real time support accurately for our customers in the United States through phone, chat and email.
    • Remotely diagnose and resolve support requests utilizing Labtech Software Control Center
    • Troubleshoot server and desktop issues on AWS (Amazon Web Service) Environment.
    • Administer Windows domain account issues including GPO, AD and user password changes.
    • Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using  remote tools.
    • Documents all end-user interactions in our customers in our ConnectWise system
    • Log any issues and document resolutions
    • Build strong relationships with Client Services and Team members
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply to Agreed Service Level Agreements
    • Identify any training/knowledge needs for clients and colleagues
    • Provides consultancy to further improve IT infrastructure

    IT-TECHNICAL ACCOUNT MANAGER

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2016 to September 2017 (16 Months)

    Duties and Responsibilities:

    • Resolve our customers' technical issues by providing real time support accurately for our customers in the United States through phone, chat and email.
    • Remotely diagnose and resolve support requests utilizing Labtech Software Control Center
    • Support on desktops, laptops, PDA's, Smart Phones, and other peripherals.
    • Administer Windows domain account issues including GPO, AD and user password changes.
    • Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using  remote tools.
    • Documents all end-user interactions in our customers in our ConnectWise system
    • Log any issues and document resolutions
    • Build strong relationships with Client Services and Team members
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
    • Identify any training/knowledge needs for clients and colleagues
    • Provides consultancy to further improve IT infrastructure

    ENTERPRISE WIRELESS NETWORK SERVICES OPERATIONS GLOBAL TEAM LEAD

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to May 2016 (8 Months)

    Duties and Responsibilities:

    • Responsible for managing all technical aspects of a company’s relationship with its customers
    • Client-facing role that requires me to work on both strategic long term and short term plans and projects.
    • Responsible for the Technical Account Management of a portfolio of clients.
    • Maintains Standard Operating Environment and Documentation Build.
    • Build strong and positive relationships with clients at various levels
    • Build and document knowledge about the clients business and technical setup
    • Project manage and document all technical projects carried out with clients
    • Actively play a part in ensuring financial targets are reached
    • Log any issues and document resolutions
    • Build strong relationships with Client Services team members
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
    • Feedback any important client information to Client Services Team
    • Identify any training/knowledge needs for clients and colleagues

    IT-TECHNICAL ACCOUNT MANAGER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    August 2009 to September 2015 (73 Months)

    Duties and Responsibilities:

    IT-Technical Account Manager | October 2014 to September 2015
    • Responsible in Managing the Enterprise Wireless Team based in Fluor Cebu Site
    • Responsible in making sure that all Wireless Related requests, concerns, and issues are being taken care of by anyone from the Enterprise Wireless Team.
    • Architectural Review Board Co-Approver of all Wireless and Network designs for implementation.
    • Handles the Team that supports 3079 Devices for APAC, Southeast Asia, Europe, and US locations.
    • Technical Design Review Board co-approver for all Wireless Network Design proposal and implementation.
    • Streamlining processes and standard procedures for the Enterprise Wireless Team.
    • Document all critical information, procedures, and reports.
    • Present all form of Reports for the Enterprise Wireless Team to the upper Management.
    Site IT Lead POC | July 2014 to September 2014
    • Responsible for managing all technical aspects of a company’s relationship with its customers
    • Client-facing role that requires me to work on both strategic long term and short term plans and projects.
    • Responsible for the Technical Account Management of a portfolio of clients.
    • Maintains Standard Operating Environment and Documentation Build.
    • Build strong and positive relationships with clients at various levels
    • Build and document knowledge about the clients business and technical setup
    • Project manage and document all technical projects carried out with clients
    • Actively play a part in ensuring financial targets are reached
    • Log any issues and document resolutions
    • Build strong relationships with Client Services team members
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
    • Feedback any important client information to Client Services Team
    • Identify any training/knowledge needs for clients and colleagues
    • Prepare and perform training of clients and colleagues
    Desktop Support Associate Technician | August 2009 to November 2014
    • Maintenance of IT Equipment and Infrastructures.
    • Dedicated I.T. Support for several Telstra Line of Businesses
    • Provide internal support for Desktop, Applications and Network issues.
    • Conduct testing and implementation of new applications intended for production use.
    • Proactively checked issues for troubleshooting and preventive measures.
    • Manages Active Directory and Microsoft Exchange Servers
    • Manages File and Print Servers
    • Batch File and VB Scripting
    • Monitoring of Companies I.T. Assets
    • Maintaining and Updating of Standard Operating Environment and Scope of Work documentation

    TECHNICAL SUPPORT REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2008 to August 2009 (8 Months)

    Duties and Responsibilities:

    • Handles all Technology related concerns and IT Infrastructure concerns for Cebu eBloc II Site.
    • Handles the Technical training and Process orientation
    • Compliance of Technology related items such as maintenance of Active Directory, SEP [Anti-Virus], Wireless Security, Systems Configuration Center Management clients, Hardware Inventory, Software Updates, Standard Operating Environment.
    • Maintains the documentation builds of all Line of Businesses.
    • Coordinates with Account Managers, Network Team, Server Operations, and System Administrators.
    • Implementing Request for Change.
    • Represents the Site Technology in Bridge Meeting, Client Meeting, and CLT meetings.
    • Provides Weekly Technology related reports to Local Technology Team.
    • Provides Weekly Tickets Assessment to the upper management.

    SYSTEM SUPPORT ENGINEER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2008 to September 2008 (1 Months)

    Duties and Responsibilities:

    • Provide support to AT&T High Speed Internet customers through phone and remote access troubleshooting.
    • Troubleshoot reported Internet Connectivity Issues via phone or Remote Desktop
    • Troubleshoot reported Email Issues
    • Troubleshoot reported Virus and other supported Desktop Issues
    • Answers inquiry about AT&T Products
    • Handles escalated issues from Tier 1 support group

    NETWORK SUPPORT ENGINEER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2006 to May 2008 (25 Months)

    Duties and Responsibilities:

    • Provide support to global customers through real time messaging, email and phone and remote access troubleshooting efforts.
    • Handles deployment of Java application to production and test servers.
    • Maintain and troubleshoots servers and applications issues.
    • Proactively monitoring the business infrastructures through Nagios, MON, Cacti, MRTG and real-time alerts.
    • Direct hands-on experienced in Bea Weblogic, Toad for Oracle, WinCVS, Java Eclipse, VMWare, SunXVM’s Virtual Box, PC Anywhere, Radmin, and VNC and RT (Request Tracker) .
    • Handles OpenSource Projects under different OS distributions.
    • Monitors Network, Hardware and Software Issues via Network Monitoring Tool

    I.T. Cloud Support Administrator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2019 to January 2022 (27 Months)

    Duties and Responsibilities:

    • Provide remote support for all technical issues related to Atria Software.
    • Conduct QA testing of Atria software pre-releases  
    • Implementation of fresh install Atria software to clients on-prem servers
    • Conduct side by side upgrade of existing Atria software with customers
    • Create documentation related to Atria software and commonly encountered issues

    I.T. Service Desk Analyst

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    February 2022 to November 2023 (20 Months)

    Duties and Responsibilities:

    • The first point of contact of clients to ensure rapid response to all support requests and resolution of IT Issues.
    • Ensuring all Incidents and Service Request tickets are logged and categorized correctly in the Service Desk Management and Ticketing Systems .
    • Assign tickets to the appropriate queues and resources based on required skills, priority and available resources.
    • Monitor tickets in all queues, follow up technician action and provide regular updates to Clients
    • Ensure customer complaints are responded to, fully addressed, resolved or escalated when required
    • Monitor real-time volume, identify trends, and create reporting to improve resolution time, reduce ticket escalation and increase Client Satisfaction.
    • Proactively alert management of escalations or potential service disruptions and assist as needed
    • Monitor real-time volume, identify trends, and create reporting to improve resolution time, reduce ticket escalation and increase Client Satisfaction.
    • Perform daily system monitoring to verify the integrity and availability of all key customer systems, reviewing hardware and system & application alerts. Verify completion of scheduled backups.
    • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) time frames, meeting or exceeding customer’s requirements and expectations.
    • Facilitate the acquisition, configuration and installation of hardware and software for customers.
    • Contribute to the development of an internal knowledge base.
    • Securely maintain clients Operational and physical IT environments in line with corporate security policies, standards and work practices

    IT Helpdesk Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2024 to May 2025 (15 Months)

    Duties and Responsibilities:

    • 2nd Level information systems services problem resolution: problem definition, research, and resolution.
    • E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection issues, spam, etc.
    • Proficient in Active Directory / Windows Terminal Service
    • Strong in Vmware / Hypervisor
    • Good Knowledge of Office 365 / Cloud solution
    • Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 & 11, Windows 2012/16/19
    • Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring, RMM
    • Windows 2012/2016 Exchange 2016
    • TCP/IP protocol, firewall, security, and firewall and troubleshooting
    • Perform network audit reports
    • Contribute to Research and Development projects
    • Able to manage Disaster recovery for clients (AD, FileServer, etc.)

    Education History

    Field of Study:

    Engineering (Electrical/Electronic)

    Major:

    Electronics and Communications Engineering

    Graduation Date:

    April 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service

    INTERMEDIATE ★★

      Technical Support

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 5.17, Upload: 27.81
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ACER
    • Processor: Aspire A315
    • Operating System: Windows 10

    All-inclusive Rate: USD $13.33/hr

    Kimberly

    Candidate ID: 370848


    ADVANCED

      PHP, JavaScript, Python, HTML5...

    INTERMEDIATE

      Cloud Computing, Data Scraping, Web Scraping, Marketing automation...

    Employment Preferences

    Availability:
    Part-Time Full Time
    Preferred Timezone:
    Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 13.33 per hour or $USD 2309.99 per month

    Remote Staff Recruiter Comments

    • Kimberly has been working for 14yrs as a Developer. He has a degree in Computer Science. He worked with different industries such as BPO, Software and manufacturing.
    • He develops and implements automation scripts and API. He performs regular monitoring, troubleshooting, and debugging to identify and resolve issues promptly, minimizing downtime and optimizing application performance. He also maintained applications under PHP frameworks and content management systems. He participated in code reviews and provided valuable feedback to the team.
    • He used the following:
      • PHP - 14 years
      • Laravel - 8 years
      • API - 3 to 5 years
      • AWS
      • GCP
      • Vue.js
      • CodeIgniter
      • Python
      • HTML
      • CSS
      • JavaScript
      • JQuery
      • GitHub
      • GitLab
    • He is available after 2 weeks notice and is open for full time position.
    Predictive Index Behavioral Profile - Individualist 

    Strongest Behavior
    • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    Behavioral Summary

    Kimberly is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

    Having a willingness to take risk, He is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

    In expressing and acting on their ideas, He is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set he’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

     
     



     

    Employment History

    Software Developer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    March 2013 to October 2017 (55 Months)

    Duties and Responsibilities:

    • Develop and implement automation scripts to streamline daily tasks, such as research and data scraping, resulting in significant time and resource savings.
    • Design and develop APIs for our company, catering to the needs of various applications, enhancing connectivity, and facilitating seamless data exchange.
    • Take ownership of maintaining existing internal applications, ensuring their functionality, performance, and security, and implementing necessary updates and enhancements.
    • Perform regular monitoring, troubleshooting, and debugging to identify and resolve issues promptly, minimizing downtime and optimizing application performance.

    Cloud Engineer

    Industry:

    Others

    Employment Period:

    December 2016 to November 2017 (11 Months)

    Duties and Responsibilities:

    • Acted as a consultant in a start up company, responsible for setting up the company's infrastructure in the cloud, including email systems, web applications, and databases.
    • Successfully implemented scalable and secure solutions to meet business requirements.
    • Leveraged expertise to design and configure cloud-based environments, ensuring seamless integration, high availability, and optimal performance.
    • Mentored colleagues and provided guidance on the setup of cloud infrastructure, sharing knowledge and best practices to empower the team and facilitate efficient operations.
    • Developed comprehensive documentation and delivered training sessions to ensure smooth knowledge transfer, enabling colleagues to independently manage and maintain the cloud infrastructure.

    Senior PHP Developer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2017 to November 2018 (12 Months)

    Duties and Responsibilities:

    • Proficiently develop and maintain applications, PHP frameworks, and content management systems, ensuring their smooth operation and ongoing enhancements.
    • Proactively identify areas for improvement in existing applications, implementing necessary updates and enhancements to optimize efficiency and user experience.
    • Successfully created an innovative application that serves as a gateway for reporting incidents and issues in Australia. This application seamlessly integrates with an API developed by the Australian Government.
    • Provide prompt technical support and troubleshooting assistance to end-users, resolving issues efficiently and ensuring uninterrupted usage of the applications.

    Analyst Programmer III

    Industry:

    Semiconductor / Wafer Fabrication

    Employment Period:

    November 2018 to November 2021 (36 Months)

    Duties and Responsibilities:

    • Develop and customize internal applications specifically designed for factory use, aiming to optimize product management and streamline company processes.
    • Collaborate closely with cross-functional teams to gather requirements, analyze user needs, and create intuitive user interfaces for the developed applications
    • Provide timely technical support and troubleshooting assistance to users of the applications, resolving issues promptly to minimize disruptions in factory operations.
    • Continuously evaluate and identify areas for improvement in existing applications, proposing and implementing enhancements to optimize productivity and user experience within the factory setting.
    • Implement robust functionality and integrate necessary features into the applications, ensuring seamless data management and enhancing overall operational efficiency.
    • Take charge of maintaining and updating existing company applications, ensuring their functionality, compatibility, and adherence to industry standards.

    Software Developer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    December 2021 to August 2023 (20 Months)

    Duties and Responsibilities:

    • Develop and implement automation scripts to streamline daily tasks, such as research and data scraping, resulting in significant time and resource savings.
    • Design and develop APIs for our company, catering to the needs of various applications, enhancing connectivity, and facilitating seamless data exchange.
    • Take ownership of maintaining existing internal applications, ensuring their functionality, performance, and security, and implementing necessary updates and enhancements.
    • Perform regular monitoring, troubleshooting, and debugging to identify and resolve issues promptly, minimizing downtime and optimizing application performance.

    Web Developer / Programmer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2010 to March 2013 (34 Months)

    Duties and Responsibilities:

    • Maintained and developed research tools, leveraging technical expertise to enhance functionality, improve usability, and optimize performance.
    • Kept up-to-date with industry trends and emerging technologies in mobile app development, implementing best practices and incorporating new features to enhance app functionality.
    • Actively participated in code reviews and provided valuable feedback to peers, contributing to a collaborative and quality- focused development environment.
    • Played a key role in mobile app development, contributing to the design, implementation, and deployment of innovative applications for various platforms.
    • Successfully migrated ColdFusion applications to PHP, ensuring seamless transition and compatibility with the latest technology stack.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    March 2, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Computer Science

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      PHP, JavaScript, Python, HTML5, CSS, AWS,

    INTERMEDIATE ★★

      Cloud ComputingData ScrapingWeb ScrapingMarketing automationServer Administration

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $13.33/hr

    Kimberly

    Candidate ID: 370848


    ADVANCED

      PHP, JavaScript, Python, HTML5...

    INTERMEDIATE

      Cloud Computing, Data Scraping, Web Scraping, Marketing automation...

    Employment Preferences

    Availability:
    Part-Time Full Time
    Preferred Timezone:
    Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 13.33 per hour or $USD 2309.99 per month

    Remote Staff Recruiter Comments

    • Kimberly has been working for 14yrs as a Developer. He has a degree in Computer Science. He worked with different industries such as BPO, Software and manufacturing.
    • He develops and implements automation scripts and API. He performs regular monitoring, troubleshooting, and debugging to identify and resolve issues promptly, minimizing downtime and optimizing application performance. He also maintained applications under PHP frameworks and content management systems. He participated in code reviews and provided valuable feedback to the team.
    • He used the following:
      • PHP - 14 years
      • Laravel - 8 years
      • API - 3 to 5 years
      • AWS
      • GCP
      • Vue.js
      • CodeIgniter
      • Python
      • HTML
      • CSS
      • JavaScript
      • JQuery
      • GitHub
      • GitLab
    • He is available after 2 weeks notice and is open for full time position.
    Predictive Index Behavioral Profile - Individualist 

    Strongest Behavior
    • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    Behavioral Summary

    Kimberly is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

    Having a willingness to take risk, He is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

    In expressing and acting on their ideas, He is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set he’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

     
     



     

    Employment History

    Software Developer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    March 2013 to October 2017 (55 Months)

    Duties and Responsibilities:

    • Develop and implement automation scripts to streamline daily tasks, such as research and data scraping, resulting in significant time and resource savings.
    • Design and develop APIs for our company, catering to the needs of various applications, enhancing connectivity, and facilitating seamless data exchange.
    • Take ownership of maintaining existing internal applications, ensuring their functionality, performance, and security, and implementing necessary updates and enhancements.
    • Perform regular monitoring, troubleshooting, and debugging to identify and resolve issues promptly, minimizing downtime and optimizing application performance.

    Cloud Engineer

    Industry:

    Others

    Employment Period:

    December 2016 to November 2017 (11 Months)

    Duties and Responsibilities:

    • Acted as a consultant in a start up company, responsible for setting up the company's infrastructure in the cloud, including email systems, web applications, and databases.
    • Successfully implemented scalable and secure solutions to meet business requirements.
    • Leveraged expertise to design and configure cloud-based environments, ensuring seamless integration, high availability, and optimal performance.
    • Mentored colleagues and provided guidance on the setup of cloud infrastructure, sharing knowledge and best practices to empower the team and facilitate efficient operations.
    • Developed comprehensive documentation and delivered training sessions to ensure smooth knowledge transfer, enabling colleagues to independently manage and maintain the cloud infrastructure.

    Senior PHP Developer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2017 to November 2018 (12 Months)

    Duties and Responsibilities:

    • Proficiently develop and maintain applications, PHP frameworks, and content management systems, ensuring their smooth operation and ongoing enhancements.
    • Proactively identify areas for improvement in existing applications, implementing necessary updates and enhancements to optimize efficiency and user experience.
    • Successfully created an innovative application that serves as a gateway for reporting incidents and issues in Australia. This application seamlessly integrates with an API developed by the Australian Government.
    • Provide prompt technical support and troubleshooting assistance to end-users, resolving issues efficiently and ensuring uninterrupted usage of the applications.

    Analyst Programmer III

    Industry:

    Semiconductor / Wafer Fabrication

    Employment Period:

    November 2018 to November 2021 (36 Months)

    Duties and Responsibilities:

    • Develop and customize internal applications specifically designed for factory use, aiming to optimize product management and streamline company processes.
    • Collaborate closely with cross-functional teams to gather requirements, analyze user needs, and create intuitive user interfaces for the developed applications
    • Provide timely technical support and troubleshooting assistance to users of the applications, resolving issues promptly to minimize disruptions in factory operations.
    • Continuously evaluate and identify areas for improvement in existing applications, proposing and implementing enhancements to optimize productivity and user experience within the factory setting.
    • Implement robust functionality and integrate necessary features into the applications, ensuring seamless data management and enhancing overall operational efficiency.
    • Take charge of maintaining and updating existing company applications, ensuring their functionality, compatibility, and adherence to industry standards.

    Software Developer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    December 2021 to August 2023 (20 Months)

    Duties and Responsibilities:

    • Develop and implement automation scripts to streamline daily tasks, such as research and data scraping, resulting in significant time and resource savings.
    • Design and develop APIs for our company, catering to the needs of various applications, enhancing connectivity, and facilitating seamless data exchange.
    • Take ownership of maintaining existing internal applications, ensuring their functionality, performance, and security, and implementing necessary updates and enhancements.
    • Perform regular monitoring, troubleshooting, and debugging to identify and resolve issues promptly, minimizing downtime and optimizing application performance.

    Web Developer / Programmer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2010 to March 2013 (34 Months)

    Duties and Responsibilities:

    • Maintained and developed research tools, leveraging technical expertise to enhance functionality, improve usability, and optimize performance.
    • Kept up-to-date with industry trends and emerging technologies in mobile app development, implementing best practices and incorporating new features to enhance app functionality.
    • Actively participated in code reviews and provided valuable feedback to peers, contributing to a collaborative and quality- focused development environment.
    • Played a key role in mobile app development, contributing to the design, implementation, and deployment of innovative applications for various platforms.
    • Successfully migrated ColdFusion applications to PHP, ensuring seamless transition and compatibility with the latest technology stack.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    March 2, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Computer Science

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      PHP, JavaScript, Python, HTML5, CSS, AWS,

    INTERMEDIATE ★★

      Cloud ComputingData ScrapingWeb ScrapingMarketing automationServer Administration

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.28/hr

    Roschelle

    Candidate ID: 370717


    ADVANCED

      Customer Service, Customer Support, Team Management, Operations Management...

    INTERMEDIATE

      Excel VBA...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.28 per hour or $USD 630.52 per month

    Full Time: $USD 7.28 per hour or $USD 1261.04 per month

    Remote Staff Recruiter Comments

    She is proficient in doing tasks such as
    • Telemarketing
    • Customer Service
    • Phone Support
    • Outbound Calls
    • Appointment Setting
    She is skilled in using tools such as
    • MS Word
    • MS Excel
    • CRM
    • Inhouse dialer tool
    Most successful projects/campaigns
    • She has been promoted as a Team Manager after of 5 months being a top Sales Agent
    She also have knowledge in doing:
    • Data Mining
    • Lead Qualifying
    • People Management
    • Team Management
    She possesses excellent communication skills and she is confident in presenting herself during the interview.

    Employment History

    Reservations Department Representative

    Industry:

    Hotel / Hospitality

    Employment Period:

    June 2020 to March 2021 (9 Months)

    Duties and Responsibilities:

    • Checks guest's reservation on a daily basis.
    • Responds to guests messages and inquiries.
    • Calls/text guests using Google voice.
    • Confirms guests booking and sending them Electronic Door Keypad lock codes.
    • Creates and updates Guidebooks using Hostfully.
    • Creates a task and communicates daily to housekeeping, maintenance and inspection every check out.
    • Checking bookable houses.
    • Accepting payments and deposits.
    • Order supplies for all of the properties as per the housekeeper's requests.
    • Process refunds to guests and file claims for damage.
    • Responds to guests reviews.
    • Make sure to keep Super host status and ratings by removing bad reviews.

    TELEMARKETER

    Industry:

    Law / Legal

    Employment Period:

    August 2017 to September 2017 (1 Months)

    Duties and Responsibilities:

    • Promote migration and visa services globally
    • Persist in sales even in the face of failure
    • Chase leads and follow up with phone calls
    • Schedule appointments and meetings as necessary
    • Answer queries from clients
    • Find ways to sell products in the face of a down market
    • Demonstrate superior time management skills and meet sales deadlines

    PHONE SUPPORT PROFESSIONAL

    Industry:

    Transportation / Logistics

    Employment Period:

    February 2018 to May 2020 (27 Months)

    Duties and Responsibilities:

    • Calling agents to see if parcels are at the location and marking them in the system accordingly.
    • Booking couriers to go and collect parcels.

    REAL ESTATE VA

    Industry:

    Property / Real Estate

    Employment Period:

    July 2017 to October 2018 (15 Months)

    Duties and Responsibilities:

    • Cold calling leads who might be interested in selling or buying new properties
    • Call leads who might need help to manage their rental properties
    • Sends free market updates via email
    • Input gathered data and notes into our database, CRM (MYDESKTOP) and Google spreadsheet
    • Sends email to my client for prospect sellers that need to have an appraisal
    • Sets up appointments for my client to visit the property
    • Conduct follow ups on leads

    TEAM MANAGER

    Industry:

    Law / Legal

    Employment Period:

    August 2015 to February 2017 (18 Months)

    Duties and Responsibilities:

    • Live calls monitoring
    • Led employee relations through effective communication, coaching, training and development.
    • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
    • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
    • Monitored incoming calls and provided feedback to associates to improve quality of service.
    • Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
    • Facilitated weekly meetings to communicate team performance goals and results.

    SALES PROFESSIONAL

    Industry:

    Telecommunication

    Employment Period:

    August 2010 to December 2013 (40 Months)

    Duties and Responsibilities:

    • Inbound calling for a US Telecom Company ( Sprint )
    • Upselling of products like phones ,plans , broad bands and accessories
    • Process orders
    • Take payments
    • Track orders
    • Handles billing inquiries and payments

    TELEMARKETER/ LEAD QUALIFIER/B2C

    Industry:

    Banking / Financial Services

    Employment Period:

    December 2013 to August 2015 (20 Months)

    Duties and Responsibilities:

    • B2C outbound calling
    • Verify customers application that was submitted online
    • Check if they qualify for a loan by checking their credit report
    • Transfer to lender

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    HOTEL AND RESTAURANT MANAGEMENT

    Graduation Date:

    June 1, 2000

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Team Management, Operations Management, Real Estate, Telemarketing,

    INTERMEDIATE ★★

      Excel VBA

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/9324089939
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: i5 8th gen
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.28/hr

    Roschelle

    Candidate ID: 370717


    ADVANCED

      Customer Service, Customer Support, Team Management, Operations Management...

    INTERMEDIATE

      Excel VBA...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.28 per hour or $USD 630.52 per month

    Full Time: $USD 7.28 per hour or $USD 1261.04 per month

    Remote Staff Recruiter Comments

    She is proficient in doing tasks such as
    • Telemarketing
    • Customer Service
    • Phone Support
    • Outbound Calls
    • Appointment Setting
    She is skilled in using tools such as
    • MS Word
    • MS Excel
    • CRM
    • Inhouse dialer tool
    Most successful projects/campaigns
    • She has been promoted as a Team Manager after of 5 months being a top Sales Agent
    She also have knowledge in doing:
    • Data Mining
    • Lead Qualifying
    • People Management
    • Team Management
    She possesses excellent communication skills and she is confident in presenting herself during the interview.

    Employment History

    Reservations Department Representative

    Industry:

    Hotel / Hospitality

    Employment Period:

    June 2020 to March 2021 (9 Months)

    Duties and Responsibilities:

    • Checks guest's reservation on a daily basis.
    • Responds to guests messages and inquiries.
    • Calls/text guests using Google voice.
    • Confirms guests booking and sending them Electronic Door Keypad lock codes.
    • Creates and updates Guidebooks using Hostfully.
    • Creates a task and communicates daily to housekeeping, maintenance and inspection every check out.
    • Checking bookable houses.
    • Accepting payments and deposits.
    • Order supplies for all of the properties as per the housekeeper's requests.
    • Process refunds to guests and file claims for damage.
    • Responds to guests reviews.
    • Make sure to keep Super host status and ratings by removing bad reviews.

    TELEMARKETER

    Industry:

    Law / Legal

    Employment Period:

    August 2017 to September 2017 (1 Months)

    Duties and Responsibilities:

    • Promote migration and visa services globally
    • Persist in sales even in the face of failure
    • Chase leads and follow up with phone calls
    • Schedule appointments and meetings as necessary
    • Answer queries from clients
    • Find ways to sell products in the face of a down market
    • Demonstrate superior time management skills and meet sales deadlines

    PHONE SUPPORT PROFESSIONAL

    Industry:

    Transportation / Logistics

    Employment Period:

    February 2018 to May 2020 (27 Months)

    Duties and Responsibilities:

    • Calling agents to see if parcels are at the location and marking them in the system accordingly.
    • Booking couriers to go and collect parcels.

    REAL ESTATE VA

    Industry:

    Property / Real Estate

    Employment Period:

    July 2017 to October 2018 (15 Months)

    Duties and Responsibilities:

    • Cold calling leads who might be interested in selling or buying new properties
    • Call leads who might need help to manage their rental properties
    • Sends free market updates via email
    • Input gathered data and notes into our database, CRM (MYDESKTOP) and Google spreadsheet
    • Sends email to my client for prospect sellers that need to have an appraisal
    • Sets up appointments for my client to visit the property
    • Conduct follow ups on leads

    TEAM MANAGER

    Industry:

    Law / Legal

    Employment Period:

    August 2015 to February 2017 (18 Months)

    Duties and Responsibilities:

    • Live calls monitoring
    • Led employee relations through effective communication, coaching, training and development.
    • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
    • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
    • Monitored incoming calls and provided feedback to associates to improve quality of service.
    • Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
    • Facilitated weekly meetings to communicate team performance goals and results.

    SALES PROFESSIONAL

    Industry:

    Telecommunication

    Employment Period:

    August 2010 to December 2013 (40 Months)

    Duties and Responsibilities:

    • Inbound calling for a US Telecom Company ( Sprint )
    • Upselling of products like phones ,plans , broad bands and accessories
    • Process orders
    • Take payments
    • Track orders
    • Handles billing inquiries and payments

    TELEMARKETER/ LEAD QUALIFIER/B2C

    Industry:

    Banking / Financial Services

    Employment Period:

    December 2013 to August 2015 (20 Months)

    Duties and Responsibilities:

    • B2C outbound calling
    • Verify customers application that was submitted online
    • Check if they qualify for a loan by checking their credit report
    • Transfer to lender

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    HOTEL AND RESTAURANT MANAGEMENT

    Graduation Date:

    June 1, 2000

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Team Management, Operations Management, Real Estate, Telemarketing,

    INTERMEDIATE ★★

      Excel VBA

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/9324089939
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: i5 8th gen
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.80/hr

    Mechelle

    Candidate ID: 370028


    ADVANCED

      Xero Accounting, Microsoft Office...

    INTERMEDIATE

      Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Financial Accounting...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.81 per hour or $USD 936.46 per month

    Full Time: $USD 9.80 per hour or $USD 1698.10 per month

    Remote Staff Recruiter Comments

    Mechelle demonstrates strong qualifications for the bookkeeping role, with extensive hands-on experience in bank reconciliations, accounts payable/receivable, payroll processing, and client communications. She has worked in the finance and construction industries as well as banking, consistently handling end-to-end bookkeeping responsibilities. In her most recent roles, she processed bills and payroll, managed sales invoicing, performed daily bank reconciliations in Xero and MYOB, and supported tax compliance tasks including BAS, IAS, and year-end reporting.

    Her background shows adaptability in managing multiple client files, including file clean-ups, reconciliations, and preparation of financial statements. She has direct experience corresponding with clients to clarify missing documents and receipts, ensuring accuracy and compliance in reporting. Additionally, her prior leadership roles as a branch accountant and payroll officer highlight her ability to collaborate effectively with managers and principals while delivering accurate results under deadlines.

    Mechelle is Xero Advisor Certified, further strengthening her technical competency for this role. With proven reliability, attention to detail, and the ability to support ad hoc accounting and tax preparation tasks securely, she is well-prepared to manage a portfolio of client files while contributing positively to the team.

     

    Predictive Index Behavioral Profile - Operator

     

    Strongest Behaviors

    • Guarded, serious, deeply introspective, and very reserved; it takes MECHELLE quite a while to connect to and trust anyone new.

    • An immersive thinker, has a strong ability to concentrate on the current task at hand for very long periods. Much more focused on technical matters than social ones. Very consistent and patient with systematic routines.

    • Works at a very steady, methodical, pace; needs familiar processes, environments, and co-workers to be effective. Changes these only when absolutely necessary.

    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.

    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

    • Methodical, steady, and even-paced; loses productivity when interrupted.

    Mechelle is a seasoned professional with a Bachelor's degree in Accountancy and nearly a decade of diverse experience across the Repair and Maintenance, Construction, Financial Institution, and Local Government sectors. She has excelled in roles such as Senior Accountant, Branch Control Officer, Budget Assistant, Human Resource Head, Payroll Officer, Branch Accountant, and Bookkeeper. Mechelle is Xero Advisor Certified, possesses payroll certification, and has over four years of experience with Australian accounting standards. Her technical proficiency includes working with Xero, MYOB, QuickBooks, SAP, and Deputy payroll software.

    Career Highlights

    • Managed end-to-end Accounts Payable and Receivable processes, financial reporting, and tax preparation, including BAS, GST, and IAS submissions.
    • Prepared financial statements and conducted bank reconciliations for offshore clients, including Australian entities.
    • Proficiently managed payroll for over 200 employees, ensuring compliance and timely processing.
    • Generated accurate profit and loss reports, financial forecasts, and budget analyses, enabling strategic decision-making.
    • Successfully implemented and utilized CRM systems and advanced Excel tools for data analysis and reporting.

    Skill Proficiency
    Mechelle demonstrates expertise in key financial processes, including journalizing, invoicing, cash forecasting, and bill payments. Her extensive use of accounting software underscores her technical adeptness, with practical experience in Xero spanning more than four years. Her ability to adapt quickly and work across various industries highlights her versatile and dynamic skill set.


    Mechelle is available to start immediately working full-tim and is flexible for any shift.
     

    Operator - The Predictive Index

    Strongest Behaviors
    • An immersive thinker, has a strong ability to concentrate on the current task at hand for very long periods. Much more focused on technical matters than social ones. Very consistent and patient with systematic routines.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
    Behavioral Summary

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. MECHELLE has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, MECHELLE will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.



     



     

    Employment History

    Senior Accountant

    Industry:

    Repair and Maintenance Services

    Employment Period:

    May 2022 to December 2022 (7 Months)

    Duties and Responsibilities:

    • Accounts receivable and Payable matching
    • Bank Reconciliation with Ibody (inhouse Accounting Software) and Xero
    • Profit and loss analyzation
    • Uploading of certain documents and invoices related to entries
    • Journalizing
    • Train newly hired Accountants
    • Prepare Ex GST and InGST

    Branch Controller

    Industry:

    Banking / Financial Services

    Employment Period:

    January 2020 to May 2022 (27 Months)

    Duties and Responsibilities:

    • Head of the branch operation.
    • Monthly preparation of financial Statement
    • Bank reconciliation
    • Local Tax Preparation
    • Financial Forecasting
    • Journal Entry
    • Accounts Receivable and Payable Reporting
    • Profit and loss Reporting

    Budget Assistant

    Industry:

    Government / Defence

    Employment Period:

    January 2018 to December 2019 (23 Months)

    Duties and Responsibilities:

    • Assistant directly to Budget Officer
    • Preparing daily reports on budget and in progress contracts
    • Email Management
    • Schedule appointment (Personal or Office)

    Branch Accountant

    Industry:

    Banking / Financial Services

    Employment Period:

    September 2011 to February 2013 (17 Months)

    Duties and Responsibilities:

    • Monthly Preparation of Financial Statement
    • Bank Reconciliation
    • Local Tax Preparation
    • Financial Forecasting
    • Journal Entry
    • AP/AR & PL Reports
    • Financial Analysis
    • Invoicing

    HR Head/Payroll officer

    Industry:

    Construction / Building / Engineering

    Employment Period:

    August 2015 to August 2017 (24 Months)

    Duties and Responsibilities:

    •Documented and monitored payroll, scheduling and labor hours on software
    • Administered pre-employment background checks and facilitated drug screenings
    • Monitored employee relations and supported harmonious work culture through effective conflict resolution
    • Explained HR policies and procedures and answer employee questions
    • Addressed all hourly staffing and recruiting needs, including job postings, interviews and temp agency collaboration
    • Met with new hires to conduct orientation and on-boarding sessions.
    • Managed the onboarding of new employees, including processing paperworks, conducting orientations and providing information such as compensation, benefits and opportunities for promotion.

    Branch Accountant

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2011 to August 2011 (6 Months)

    Duties and Responsibilities:

    • Journal Entry
    • AP/AR Schedules
    • Ageing
    • Invoicing

    Bookkeeper

    Industry:

    Utilities / Power

    Employment Period:

    May 2023 to August 2023 (3 Months)

    Duties and Responsibilities:

    • Perform accounts receivable, payable and cashflow
    • Perform bank and loan reconciliation
    • Assist month end closing activities
    • Prepare balance sheet
    • Perform financial statement
    • Perform any Adhoc related tasks

    Bookkeeper

    Industry:

    Telecommunication

    Employment Period:

    August 2023 to April 2024 (8 Months)

    Duties and Responsibilities:

    Accounts Payable (AP) Management:

    • Process bills and vendor invoices through Hubdoc.
    • Ensure timely approvals and payments.

    Payroll Processing:

    • Manage payroll for employees, ensuring accuracy in deductions, benefits, and salaries.
    • Submit payroll records for compliance and reporting purposes.

    Sales Invoice Processing:

    • Create, manage, and track sales invoices.
    • Follow up on outstanding payments and maintain accurate records.

    End-of-Year (EOY) Income Tax Return (ITR) Processing:

    • Prepare financial records for EOY reporting.
    • Assist in the compilation and submission of ITRs.

    Business Activity Statement (BAS) and Instalment Activity Statement (IAS) Processing:

    • Prepare and lodge BAS and IAS with accurate GST and tax reporting.
    • Ensure compliance with local tax regulations.

    Bank Reconciliation:

    • Perform daily/weekly bank reconciliations to align accounts with financial statements.
    • Identify discrepancies and resolve them promptly.

    April Monthly Tasks:

    • Summarize and report all financial activities for the month.
    • Ensure all month-end procedures are completed for accurate bookkeeping.

    Bookkeeper(Part time, minimal hours on weekend)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    April 2024 to Present

    Duties and Responsibilities:

    • Manage accounts payable and receivable.
    • Track and categorize expenses.
    • Process payroll and calculate deductions.
    • Reconcile bank accounts regularly.
    • Prepare documents for tax filings.
    • Generate monthly financial reports.
    • Maintain organized and accurate financial records.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    March 26, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Xero AccountingMicrosoft Office

    INTERMEDIATE ★★

      Accounting Reconciliation, Accounts Payable ManagementAccounts Receivable ManagementFinancial AccountingXero AccountingGeneral Accounting

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Shared Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP
    • Processor: AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.80/hr

    Mechelle

    Candidate ID: 370028


    ADVANCED

      Xero Accounting, Microsoft Office...

    INTERMEDIATE

      Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Financial Accounting...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.81 per hour or $USD 936.46 per month

    Full Time: $USD 9.80 per hour or $USD 1698.10 per month

    Remote Staff Recruiter Comments

    Mechelle demonstrates strong qualifications for the bookkeeping role, with extensive hands-on experience in bank reconciliations, accounts payable/receivable, payroll processing, and client communications. She has worked in the finance and construction industries as well as banking, consistently handling end-to-end bookkeeping responsibilities. In her most recent roles, she processed bills and payroll, managed sales invoicing, performed daily bank reconciliations in Xero and MYOB, and supported tax compliance tasks including BAS, IAS, and year-end reporting.

    Her background shows adaptability in managing multiple client files, including file clean-ups, reconciliations, and preparation of financial statements. She has direct experience corresponding with clients to clarify missing documents and receipts, ensuring accuracy and compliance in reporting. Additionally, her prior leadership roles as a branch accountant and payroll officer highlight her ability to collaborate effectively with managers and principals while delivering accurate results under deadlines.

    Mechelle is Xero Advisor Certified, further strengthening her technical competency for this role. With proven reliability, attention to detail, and the ability to support ad hoc accounting and tax preparation tasks securely, she is well-prepared to manage a portfolio of client files while contributing positively to the team.

     

    Predictive Index Behavioral Profile - Operator

     

    Strongest Behaviors

    • Guarded, serious, deeply introspective, and very reserved; it takes MECHELLE quite a while to connect to and trust anyone new.

    • An immersive thinker, has a strong ability to concentrate on the current task at hand for very long periods. Much more focused on technical matters than social ones. Very consistent and patient with systematic routines.

    • Works at a very steady, methodical, pace; needs familiar processes, environments, and co-workers to be effective. Changes these only when absolutely necessary.

    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.

    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

    • Methodical, steady, and even-paced; loses productivity when interrupted.

    Mechelle is a seasoned professional with a Bachelor's degree in Accountancy and nearly a decade of diverse experience across the Repair and Maintenance, Construction, Financial Institution, and Local Government sectors. She has excelled in roles such as Senior Accountant, Branch Control Officer, Budget Assistant, Human Resource Head, Payroll Officer, Branch Accountant, and Bookkeeper. Mechelle is Xero Advisor Certified, possesses payroll certification, and has over four years of experience with Australian accounting standards. Her technical proficiency includes working with Xero, MYOB, QuickBooks, SAP, and Deputy payroll software.

    Career Highlights

    • Managed end-to-end Accounts Payable and Receivable processes, financial reporting, and tax preparation, including BAS, GST, and IAS submissions.
    • Prepared financial statements and conducted bank reconciliations for offshore clients, including Australian entities.
    • Proficiently managed payroll for over 200 employees, ensuring compliance and timely processing.
    • Generated accurate profit and loss reports, financial forecasts, and budget analyses, enabling strategic decision-making.
    • Successfully implemented and utilized CRM systems and advanced Excel tools for data analysis and reporting.

    Skill Proficiency
    Mechelle demonstrates expertise in key financial processes, including journalizing, invoicing, cash forecasting, and bill payments. Her extensive use of accounting software underscores her technical adeptness, with practical experience in Xero spanning more than four years. Her ability to adapt quickly and work across various industries highlights her versatile and dynamic skill set.


    Mechelle is available to start immediately working full-tim and is flexible for any shift.
     

    Operator - The Predictive Index

    Strongest Behaviors
    • An immersive thinker, has a strong ability to concentrate on the current task at hand for very long periods. Much more focused on technical matters than social ones. Very consistent and patient with systematic routines.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
    Behavioral Summary

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. MECHELLE has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, MECHELLE will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.



     



     

    Employment History

    Senior Accountant

    Industry:

    Repair and Maintenance Services

    Employment Period:

    May 2022 to December 2022 (7 Months)

    Duties and Responsibilities:

    • Accounts receivable and Payable matching
    • Bank Reconciliation with Ibody (inhouse Accounting Software) and Xero
    • Profit and loss analyzation
    • Uploading of certain documents and invoices related to entries
    • Journalizing
    • Train newly hired Accountants
    • Prepare Ex GST and InGST

    Branch Controller

    Industry:

    Banking / Financial Services

    Employment Period:

    January 2020 to May 2022 (27 Months)

    Duties and Responsibilities:

    • Head of the branch operation.
    • Monthly preparation of financial Statement
    • Bank reconciliation
    • Local Tax Preparation
    • Financial Forecasting
    • Journal Entry
    • Accounts Receivable and Payable Reporting
    • Profit and loss Reporting

    Budget Assistant

    Industry:

    Government / Defence

    Employment Period:

    January 2018 to December 2019 (23 Months)

    Duties and Responsibilities:

    • Assistant directly to Budget Officer
    • Preparing daily reports on budget and in progress contracts
    • Email Management
    • Schedule appointment (Personal or Office)

    Branch Accountant

    Industry:

    Banking / Financial Services

    Employment Period:

    September 2011 to February 2013 (17 Months)

    Duties and Responsibilities:

    • Monthly Preparation of Financial Statement
    • Bank Reconciliation
    • Local Tax Preparation
    • Financial Forecasting
    • Journal Entry
    • AP/AR & PL Reports
    • Financial Analysis
    • Invoicing

    HR Head/Payroll officer

    Industry:

    Construction / Building / Engineering

    Employment Period:

    August 2015 to August 2017 (24 Months)

    Duties and Responsibilities:

    •Documented and monitored payroll, scheduling and labor hours on software
    • Administered pre-employment background checks and facilitated drug screenings
    • Monitored employee relations and supported harmonious work culture through effective conflict resolution
    • Explained HR policies and procedures and answer employee questions
    • Addressed all hourly staffing and recruiting needs, including job postings, interviews and temp agency collaboration
    • Met with new hires to conduct orientation and on-boarding sessions.
    • Managed the onboarding of new employees, including processing paperworks, conducting orientations and providing information such as compensation, benefits and opportunities for promotion.

    Branch Accountant

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2011 to August 2011 (6 Months)

    Duties and Responsibilities:

    • Journal Entry
    • AP/AR Schedules
    • Ageing
    • Invoicing

    Bookkeeper

    Industry:

    Utilities / Power

    Employment Period:

    May 2023 to August 2023 (3 Months)

    Duties and Responsibilities:

    • Perform accounts receivable, payable and cashflow
    • Perform bank and loan reconciliation
    • Assist month end closing activities
    • Prepare balance sheet
    • Perform financial statement
    • Perform any Adhoc related tasks

    Bookkeeper

    Industry:

    Telecommunication

    Employment Period:

    August 2023 to April 2024 (8 Months)

    Duties and Responsibilities:

    Accounts Payable (AP) Management:

    • Process bills and vendor invoices through Hubdoc.
    • Ensure timely approvals and payments.

    Payroll Processing:

    • Manage payroll for employees, ensuring accuracy in deductions, benefits, and salaries.
    • Submit payroll records for compliance and reporting purposes.

    Sales Invoice Processing:

    • Create, manage, and track sales invoices.
    • Follow up on outstanding payments and maintain accurate records.

    End-of-Year (EOY) Income Tax Return (ITR) Processing:

    • Prepare financial records for EOY reporting.
    • Assist in the compilation and submission of ITRs.

    Business Activity Statement (BAS) and Instalment Activity Statement (IAS) Processing:

    • Prepare and lodge BAS and IAS with accurate GST and tax reporting.
    • Ensure compliance with local tax regulations.

    Bank Reconciliation:

    • Perform daily/weekly bank reconciliations to align accounts with financial statements.
    • Identify discrepancies and resolve them promptly.

    April Monthly Tasks:

    • Summarize and report all financial activities for the month.
    • Ensure all month-end procedures are completed for accurate bookkeeping.

    Bookkeeper(Part time, minimal hours on weekend)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    April 2024 to Present

    Duties and Responsibilities:

    • Manage accounts payable and receivable.
    • Track and categorize expenses.
    • Process payroll and calculate deductions.
    • Reconcile bank accounts regularly.
    • Prepare documents for tax filings.
    • Generate monthly financial reports.
    • Maintain organized and accurate financial records.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    March 26, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Xero AccountingMicrosoft Office

    INTERMEDIATE ★★

      Accounting Reconciliation, Accounts Payable ManagementAccounts Receivable ManagementFinancial AccountingXero AccountingGeneral Accounting

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Shared Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP
    • Processor: AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $13.83/hr

    Paulito

    Candidate ID: 367973


    ADVANCED

      Linux Administration...

    INTERMEDIATE

      Network Administration...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    US Eastern Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 13.83 per hour or $USD 2397.40 per month

    Remote Staff Recruiter Comments

    • Paul has been working as an IT professional for more than 20 years.
    • He is involved in monitoring cloud servers and  resolving system issues.
    • He is maintaining cloud and virtual servers such as Azure, AWS and VMware.
    • He has experience in installing, configuring and setting up XenServers and Vicidial Servers.
    • He install and configure Asterisk PBX, Set up and configure firewall, Video Conference, Cisco Router and Switch Management.
    • He handled installation on new, or updated existing VMWare, Linux, and Windows servers.
    • He also installed, configured, and maintained asset management applications and systems.
    • He handled customer's technical issues and communicate with them via email, phone and ticketing system 
    • He has certifications with:
      • Microsoft Certified Azure Fundamentals dated September 29, 2020.
      • Certified cPanel/WHM Professional Since March 2021
    • He can Start ASAP.
    Predictive Index Behavioral Profile - Artisan
    www.predictiveindex.com/reference-profile/artisan/

    Strongest Behavior
     
    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    Behavioral Summary
     

    Paulito is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Paulito plans ahead, double checks, and follows up carefully on decisions and actions.
     


     

    Employment History

    Linux System Administrator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2021 to September 2022 (9 Months)

    Duties and Responsibilities:

    • Handled ITIL processes and associated ITSM, Monitoring, Datadog, and service portals for Incident
    • Handled installation on new, or updated existing VMWare, Linux, and Windows servers.
    • Handled installation, configuration, and maintains asset management applications and systems.
    • Handled customer's technical issues and communicate with them via email, phone and ticketing system
    • Handled Installation, configuration, maintenance, and solving errors for content management systems including, WordPress, Wiki’s, CRM, WHM/cPanel, Netmas, Radius, and TheDude.
    • Handled Cloud servers via GCP, Azure, Alibaba, and AWS.

    Technical Support Staff

    Industry:

    Others

    Employment Period:

    November 2003 to March 2004 (3 Months)

    Duties and Responsibilities:

    • Maintain the POS computers and printers.
    • Install different kinds of Operating System.
    • Install PC Hardware peripherals.
    • Maintain network connectivity
    • Troubleshoot POS programs using Delphi 5 and Database Explorer.

    Technical Operator

    Industry:

    Electrical & Electronics

    Employment Period:

    June 2004 to June 2006 (24 Months)

    Duties and Responsibilities:

    • Troubleshoots DSLAM Package.
    • Troubleshoots ATUR connection.
    • Conduct Electrical Testing.
    • Conduct PWB repair and PWB soldering.

    Manufacturing Technician

    Industry:

    Manufacturing / Production

    Employment Period:

    June 2006 to October 2011 (64 Months)

    Duties and Responsibilities:

    • Maintaining equipment, participate in team efforts of producing quality products on time at the lowest possible cost and in continuous development program to enhance our operations.
    • Operate and run the following machine: Laser Ablation, Washer, Auto inspection, Dicing, Tab bonder and Electrical Testing machine with basic troubleshooting.
    • Sustaining equipment up time to contribute to the department objective in productivity, yield and quality

    System Engineer 1

    Industry:

    Others

    Employment Period:

    October 2011 to November 2012 (12 Months)

    Duties and Responsibilities:

    • Maintaining and installing Servers for Call Center System with the following systems, Centos, Asterisk, Vicidial, Elastix, Goautodial, PBXonflash, VMware SAP Server and other telephony technology.
    • Database, Web, and Application Server maintenance, installation and backup.
    • Installing and configure Asterisk, PHP, MySQL, Perl, Linux shell scripting,.
    • Setup and configuring Firewall, Video conference, Cisco Router and Switch management.
    • Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
    • Setup of VMWARE Virtual Machine configuration and installation.
    • Maintaining Network Connectivity, Antivirus and Workstation

    System & Software Administrator

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2012 to February 2014 (14 Months)

    Duties and Responsibilities:

    • Installation, maintain and support of Hospital Information System.
    • Updates, test and backup Databases.
    • Maintain and install Windows Server and SQL server.
    • Maintaining Hospital Servers Unit, database and application backup.
    • Installation and testing of new Software for development.
    • Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
    • Installation and configuration of Virtual Machine Server.
    • Technically support Major Workstation Hardware/Software problems
    • .Restrictions of internet connectivity and monitoring.
    • Installation and maintain for IPPBX systems.

    System Administrator

    Industry:

    Manufacturing / Production

    Employment Period:

    March 2014 to August 2014 (5 Months)

    Duties and Responsibilities:

    • Maintenance of the following Servers: Email server, HRIS, Production System andRemote Server .
    • Updates and Backup of Windows Server, SQL server, Ubuntu server, and Centos server.
    • Maintaining production system, database testing and backup.
    • Installation and maintenance of firewall and VM Server.
    • Maintaining Network Connectivity and printer sharing.
    • Maintain Internet Viruses Protection and software Security.
    • Restrictions of internet connectivity and Virus monitoring.
    • Maintaining IPPBX Systems.
    • Trouble shoot and Fix major problems on company 6 Branches.

    Vicidial Specialist/System Administrator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2014 to May 2015 (9 Months)

    Duties and Responsibilities:

    • Maintenance of the following Servers: 4 Linux Call Center System Server on Cloud Server .
    • Updates and Backup of Ubuntu server, and Centos server.
    • Maintaining of Internet Viruses Protection, Software Security and Network Connectivity.
    • Restrictions of internet connectivity and Virus monitoring.
    • Technical Support on 150 Agent for IT related issues on workstations.
    • Maintenance of the following Servers: Email server, HRIS, Production System and Remote Server .
    • Updates and Backup of Windows Server, Ubuntu server, and Centos server.

    System Administrator(Vicidial)

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2015 to March 2017 (21 Months)

    Duties and Responsibilities:

    • Vicidial system server maintenance on a linux platform on cloud servers.
    • Vicidial avatar setup and support, apache, PHP, MySQL, AWS, virtual machine.
    • Install, setup and configure vmware, xenserver, proxmox and vicidial servers.
    • Install, configure, setup, updates and backup servers.
    • Maintaining of internet viruses protection, firewall and network connectivity.
    • Restrictions of internet connectivity and virus monitoring.
    • Support and fix on agent for IT related issues on workstations.
    • Experience on installation, configure MySQL servers

    IT Operation Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to September 2021 (53 Months)

    Duties and Responsibilities:

    • Implement Linux OS user account registration, deletion, and modification.
    • Responsible for handling Rhel 6&7. OpenSUSE, Hp-UNIX, and Tandem OS issues as L2 support.
    • Responsible for handling Windows servers 2008 and 2012 OS issues as L2 support.
    • Responsible for handling Cloud hosting servers on AWS, VMware, and Azure.
    • Responsible for handling monitoring applications like Zabbix, Splunk, Subversion, and Web Logic.
    • Responsible for handling web applications like Apache, Nginx, Php, httpd, Perl, Oracle, and Java.
    • Responsible for handling Linux services like crontab, and bash scripting.
    • Responsible for handling updates and patching like yum, rpm and repositories, 
    • Prepare and create procedure manuals for major and minor tasks or activities upon client request.
    • Coordinate with the Vendor for any hardware and OS-related problems on the server.
    • Microsoft Certified Azure Fundamentals dated September 29, 2020.

    System Admin

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2024 to September 2024 (0 Months)

    Duties and Responsibilities:

    • Managed cloud servers on GCP, Azure, and AWS.
    • Resolved WHM/cPanel issues via email and ticketing systems.
    • Provided support for Jira, Jama, Octane, Polarion, Bitbucket, and SVN tools.
    • Installed and maintained Vicidial, FreePBX, vtigerCRM, Asterisk, and VOIP instances.
    • Resolved issues for various instances including WordPress, Wikis, and CRM.
    • Handled user account registration, deletion, and modification on Windows and Linux systems.
    • Supported projects and resolved issues in VMware ESXi, XenServer, AlmaLinux, CentOS, SUSE, and Ubuntu.
    • Conducted OS performance tuning and system patching on Linux and Windows servers.
    • Monitored applications using Zabbix, Splunk, LiteSpeed, pfSense, Subversion, WebLogic, Asterisk, Vicidial, FreePBX, VoIP, Dialer, Backup & Replication.
    • Worked with application tools such as Apache, Nginx, PHP, Perl,

    Education History

    Field of Study:

    Engineering (Computer/Telecommunication)

    Major:

    Graduation Date:

    March 1, 2004

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Linux Administration

    INTERMEDIATE ★★

      Network Administration

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16448324419
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $13.83/hr

    Paulito

    Candidate ID: 367973


    ADVANCED

      Linux Administration...

    INTERMEDIATE

      Network Administration...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    US Eastern Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 13.83 per hour or $USD 2397.40 per month

    Remote Staff Recruiter Comments

    • Paul has been working as an IT professional for more than 20 years.
    • He is involved in monitoring cloud servers and  resolving system issues.
    • He is maintaining cloud and virtual servers such as Azure, AWS and VMware.
    • He has experience in installing, configuring and setting up XenServers and Vicidial Servers.
    • He install and configure Asterisk PBX, Set up and configure firewall, Video Conference, Cisco Router and Switch Management.
    • He handled installation on new, or updated existing VMWare, Linux, and Windows servers.
    • He also installed, configured, and maintained asset management applications and systems.
    • He handled customer's technical issues and communicate with them via email, phone and ticketing system 
    • He has certifications with:
      • Microsoft Certified Azure Fundamentals dated September 29, 2020.
      • Certified cPanel/WHM Professional Since March 2021
    • He can Start ASAP.
    Predictive Index Behavioral Profile - Artisan
    www.predictiveindex.com/reference-profile/artisan/

    Strongest Behavior
     
    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    Behavioral Summary
     

    Paulito is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Paulito plans ahead, double checks, and follows up carefully on decisions and actions.
     


     

    Employment History

    Linux System Administrator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2021 to September 2022 (9 Months)

    Duties and Responsibilities:

    • Handled ITIL processes and associated ITSM, Monitoring, Datadog, and service portals for Incident
    • Handled installation on new, or updated existing VMWare, Linux, and Windows servers.
    • Handled installation, configuration, and maintains asset management applications and systems.
    • Handled customer's technical issues and communicate with them via email, phone and ticketing system
    • Handled Installation, configuration, maintenance, and solving errors for content management systems including, WordPress, Wiki’s, CRM, WHM/cPanel, Netmas, Radius, and TheDude.
    • Handled Cloud servers via GCP, Azure, Alibaba, and AWS.

    Technical Support Staff

    Industry:

    Others

    Employment Period:

    November 2003 to March 2004 (3 Months)

    Duties and Responsibilities:

    • Maintain the POS computers and printers.
    • Install different kinds of Operating System.
    • Install PC Hardware peripherals.
    • Maintain network connectivity
    • Troubleshoot POS programs using Delphi 5 and Database Explorer.

    Technical Operator

    Industry:

    Electrical & Electronics

    Employment Period:

    June 2004 to June 2006 (24 Months)

    Duties and Responsibilities:

    • Troubleshoots DSLAM Package.
    • Troubleshoots ATUR connection.
    • Conduct Electrical Testing.
    • Conduct PWB repair and PWB soldering.

    Manufacturing Technician

    Industry:

    Manufacturing / Production

    Employment Period:

    June 2006 to October 2011 (64 Months)

    Duties and Responsibilities:

    • Maintaining equipment, participate in team efforts of producing quality products on time at the lowest possible cost and in continuous development program to enhance our operations.
    • Operate and run the following machine: Laser Ablation, Washer, Auto inspection, Dicing, Tab bonder and Electrical Testing machine with basic troubleshooting.
    • Sustaining equipment up time to contribute to the department objective in productivity, yield and quality

    System Engineer 1

    Industry:

    Others

    Employment Period:

    October 2011 to November 2012 (12 Months)

    Duties and Responsibilities:

    • Maintaining and installing Servers for Call Center System with the following systems, Centos, Asterisk, Vicidial, Elastix, Goautodial, PBXonflash, VMware SAP Server and other telephony technology.
    • Database, Web, and Application Server maintenance, installation and backup.
    • Installing and configure Asterisk, PHP, MySQL, Perl, Linux shell scripting,.
    • Setup and configuring Firewall, Video conference, Cisco Router and Switch management.
    • Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
    • Setup of VMWARE Virtual Machine configuration and installation.
    • Maintaining Network Connectivity, Antivirus and Workstation

    System & Software Administrator

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2012 to February 2014 (14 Months)

    Duties and Responsibilities:

    • Installation, maintain and support of Hospital Information System.
    • Updates, test and backup Databases.
    • Maintain and install Windows Server and SQL server.
    • Maintaining Hospital Servers Unit, database and application backup.
    • Installation and testing of new Software for development.
    • Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
    • Installation and configuration of Virtual Machine Server.
    • Technically support Major Workstation Hardware/Software problems
    • .Restrictions of internet connectivity and monitoring.
    • Installation and maintain for IPPBX systems.

    System Administrator

    Industry:

    Manufacturing / Production

    Employment Period:

    March 2014 to August 2014 (5 Months)

    Duties and Responsibilities:

    • Maintenance of the following Servers: Email server, HRIS, Production System andRemote Server .
    • Updates and Backup of Windows Server, SQL server, Ubuntu server, and Centos server.
    • Maintaining production system, database testing and backup.
    • Installation and maintenance of firewall and VM Server.
    • Maintaining Network Connectivity and printer sharing.
    • Maintain Internet Viruses Protection and software Security.
    • Restrictions of internet connectivity and Virus monitoring.
    • Maintaining IPPBX Systems.
    • Trouble shoot and Fix major problems on company 6 Branches.

    Vicidial Specialist/System Administrator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2014 to May 2015 (9 Months)

    Duties and Responsibilities:

    • Maintenance of the following Servers: 4 Linux Call Center System Server on Cloud Server .
    • Updates and Backup of Ubuntu server, and Centos server.
    • Maintaining of Internet Viruses Protection, Software Security and Network Connectivity.
    • Restrictions of internet connectivity and Virus monitoring.
    • Technical Support on 150 Agent for IT related issues on workstations.
    • Maintenance of the following Servers: Email server, HRIS, Production System and Remote Server .
    • Updates and Backup of Windows Server, Ubuntu server, and Centos server.

    System Administrator(Vicidial)

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2015 to March 2017 (21 Months)

    Duties and Responsibilities:

    • Vicidial system server maintenance on a linux platform on cloud servers.
    • Vicidial avatar setup and support, apache, PHP, MySQL, AWS, virtual machine.
    • Install, setup and configure vmware, xenserver, proxmox and vicidial servers.
    • Install, configure, setup, updates and backup servers.
    • Maintaining of internet viruses protection, firewall and network connectivity.
    • Restrictions of internet connectivity and virus monitoring.
    • Support and fix on agent for IT related issues on workstations.
    • Experience on installation, configure MySQL servers

    IT Operation Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to September 2021 (53 Months)

    Duties and Responsibilities:

    • Implement Linux OS user account registration, deletion, and modification.
    • Responsible for handling Rhel 6&7. OpenSUSE, Hp-UNIX, and Tandem OS issues as L2 support.
    • Responsible for handling Windows servers 2008 and 2012 OS issues as L2 support.
    • Responsible for handling Cloud hosting servers on AWS, VMware, and Azure.
    • Responsible for handling monitoring applications like Zabbix, Splunk, Subversion, and Web Logic.
    • Responsible for handling web applications like Apache, Nginx, Php, httpd, Perl, Oracle, and Java.
    • Responsible for handling Linux services like crontab, and bash scripting.
    • Responsible for handling updates and patching like yum, rpm and repositories, 
    • Prepare and create procedure manuals for major and minor tasks or activities upon client request.
    • Coordinate with the Vendor for any hardware and OS-related problems on the server.
    • Microsoft Certified Azure Fundamentals dated September 29, 2020.

    System Admin

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2024 to September 2024 (0 Months)

    Duties and Responsibilities:

    • Managed cloud servers on GCP, Azure, and AWS.
    • Resolved WHM/cPanel issues via email and ticketing systems.
    • Provided support for Jira, Jama, Octane, Polarion, Bitbucket, and SVN tools.
    • Installed and maintained Vicidial, FreePBX, vtigerCRM, Asterisk, and VOIP instances.
    • Resolved issues for various instances including WordPress, Wikis, and CRM.
    • Handled user account registration, deletion, and modification on Windows and Linux systems.
    • Supported projects and resolved issues in VMware ESXi, XenServer, AlmaLinux, CentOS, SUSE, and Ubuntu.
    • Conducted OS performance tuning and system patching on Linux and Windows servers.
    • Monitored applications using Zabbix, Splunk, LiteSpeed, pfSense, Subversion, WebLogic, Asterisk, Vicidial, FreePBX, VoIP, Dialer, Backup & Replication.
    • Worked with application tools such as Apache, Nginx, PHP, Perl,

    Education History

    Field of Study:

    Engineering (Computer/Telecommunication)

    Major:

    Graduation Date:

    March 1, 2004

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Linux Administration

    INTERMEDIATE ★★

      Network Administration

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16448324419
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $13.83/hr

    Emerson

    Candidate ID: 367230


    ADVANCED

      Taxation, BAS, BAS Reporting, Invoice Audit...

    INTERMEDIATE

      Teaching, Accounting, Accounting Reconciliation, Financial Accounting...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 13.83 per hour or $USD 1198.70 per month

    Full Time: $USD 13.83 per hour or $USD 2397.40 per month

    Remote Staff Recruiter Comments

    • Emer is working since 2011 in the field of Accounting. 
    • He gained experience in Financial reports, accounts receivable, accounts payable, balance sheet, income statement, auditing, reconciliation, and bookkeeping. 
    • He also has extensive knowledge of Australian taxation. Preparing and lodge BAS, IAS, and Individual Tax Returns.
    • He has worked with companies that cater to clients in Australia. 
    • He has used tools such as Xero, MYOB, BGL, Peachtree, QuickBooks, BassNet, Oracle and Microsoft Office.
    • He is available to start ASAP.

    Employment History

    ACCOUNTING ASSOCIATE

    Industry:

    Banking / Financial Services

    Employment Period:

    November 2011 to June 2012 (7 Months)

    Duties and Responsibilities:

    • Prepares Monthly Financial Statements
    • Prepares Monthly Bank Reconciliation
    • Prepares Monthly Accounts Receivable Aging
    • Prepares Monthly Accounts Payable Aging
    • Prepares Monthly Sales Report
    • Prepares Sales Invoices
    • Prepares Disbursements Vouchers

    SENIOR ACCOUNTING ASSISTANT

    Industry:

    Transportation / Logistics

    Employment Period:

    January 2014 to June 2015 (17 Months)

    Duties and Responsibilities:

    • Prepares Monthly Payslips for Foreign Seafarers
    • Processing Monthly Earnings and Deductions of Foreign Seafarers
    • Prepares Monthly Cash Position Per Vessel
    • Prepares Monthly Balance Sheet Accounts Reconciliation
    • Prepares Monthly Accounts Receivable Aging and Analysis

    STAFF AUDITOR II

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2012 to June 2013 (12 Months)

    Duties and Responsibilities:

    • Prepares Monthly Financial Statements
    • Prepares Monthly Bank Reconciliation
    • Prepares Monthly Accounts Receivable Aging
    • Prepares Monthly Accounts Payable Aging
    • Prepares Monthly Sales Report
    • Prepares Sales Invoices
    • Prepares Disbursements Vouchers
    • Prepares Audit Plan
    • Prepares Management Letter
    • Prepares Draft Audited Financial Statements

    SENIOR ACCOUNTANT

    Industry:

    Insurance

    Employment Period:

    June 2013 to January 2014 (7 Months)

    Duties and Responsibilities:

    • Prepares Monthly Sales Report
    • Prepares Monthly Accounts Receivable Aging
    • Prepares Monthly Cash Position
    • Prepares Monthly Sales Forecast
    • Prepares Monthly Tax Returns

    CLIENT MANAGER

    Industry:

    Employment Period:

    April 2017 to June 2019 (26 Months)

    Duties and Responsibilities:

    • Manage and Oversee the day to day Operation of the Business (Client Bookkeeping)
    • Preparation of Financial Reports
    • Preparation of Tax Return
      • Serves as the main contact person of the clients for all their accounting concerns
      • Make sure that AP, AR, Bank Recon, and Payroll team works with precision and timeliness
      • Check all works and reports before being released to clients.
      • Oversee the preparation of weekly/monthly financial reports
      • Oversee the preparation of monthly Workpapers
      • Preparation of Financial Reports and Tax Returns
        • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns
        • Prepares and lodge BAS, IAS, and Individual Tax Returns ◦ Prepares BAS reconciliation

    SENIOR ACCOUNTANT

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2019 to May 2021 (23 Months)

    Duties and Responsibilities:

    • Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
    • Preparation of Financial Reports for Company/Partnerships/Trust
    • Preparation of Individual Tax Return
      • Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
      • Transaction processing
        • Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
      • Preparation of Leadsheets and Workpapers for Fund Audit.
        • Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit.
      • Preparation of Financial Reports and Tax Returns
        • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
        • Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

    ACCOUNT MANAGER

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2015 to December 2016 (18 Months)

    Duties and Responsibilities:

    • Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
    • Preparation of Financial Reports for Company/Partnerships/Trust
    • Preparation of Individual Tax Return
    • Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
    • Transaction processing
    • Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
    • Preparation of Leadsheets and Workpapers for Fund Audit
    • Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit. h. Preparation of Financial Reports and Tax Returns
    • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
    • Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    January 2, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Business Studies/Administration/Management

    Major:

    BUSINESS MANAGEMENT

    Graduation Date:

    June 2, 2021

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Law

    Major:

    Graduation Date:

    June 2, 2021

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Taxation, BAS, BAS Reporting, Invoice Audit, Financial Statements,

    INTERMEDIATE ★★

      TeachingAccountingAccounting ReconciliationFinancial Accounting

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Shared Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ASUS
    • Processor: AMD E-350 Processor 1.60 GHz
    • Operating System: Windows 8

    All-inclusive Rate: USD $13.83/hr

    Emerson

    Candidate ID: 367230


    ADVANCED

      Taxation, BAS, BAS Reporting, Invoice Audit...

    INTERMEDIATE

      Teaching, Accounting, Accounting Reconciliation, Financial Accounting...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 13.83 per hour or $USD 1198.70 per month

    Full Time: $USD 13.83 per hour or $USD 2397.40 per month

    Remote Staff Recruiter Comments

    • Emer is working since 2011 in the field of Accounting. 
    • He gained experience in Financial reports, accounts receivable, accounts payable, balance sheet, income statement, auditing, reconciliation, and bookkeeping. 
    • He also has extensive knowledge of Australian taxation. Preparing and lodge BAS, IAS, and Individual Tax Returns.
    • He has worked with companies that cater to clients in Australia. 
    • He has used tools such as Xero, MYOB, BGL, Peachtree, QuickBooks, BassNet, Oracle and Microsoft Office.
    • He is available to start ASAP.

    Employment History

    ACCOUNTING ASSOCIATE

    Industry:

    Banking / Financial Services

    Employment Period:

    November 2011 to June 2012 (7 Months)

    Duties and Responsibilities:

    • Prepares Monthly Financial Statements
    • Prepares Monthly Bank Reconciliation
    • Prepares Monthly Accounts Receivable Aging
    • Prepares Monthly Accounts Payable Aging
    • Prepares Monthly Sales Report
    • Prepares Sales Invoices
    • Prepares Disbursements Vouchers

    SENIOR ACCOUNTING ASSISTANT

    Industry:

    Transportation / Logistics

    Employment Period:

    January 2014 to June 2015 (17 Months)

    Duties and Responsibilities:

    • Prepares Monthly Payslips for Foreign Seafarers
    • Processing Monthly Earnings and Deductions of Foreign Seafarers
    • Prepares Monthly Cash Position Per Vessel
    • Prepares Monthly Balance Sheet Accounts Reconciliation
    • Prepares Monthly Accounts Receivable Aging and Analysis

    STAFF AUDITOR II

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2012 to June 2013 (12 Months)

    Duties and Responsibilities:

    • Prepares Monthly Financial Statements
    • Prepares Monthly Bank Reconciliation
    • Prepares Monthly Accounts Receivable Aging
    • Prepares Monthly Accounts Payable Aging
    • Prepares Monthly Sales Report
    • Prepares Sales Invoices
    • Prepares Disbursements Vouchers
    • Prepares Audit Plan
    • Prepares Management Letter
    • Prepares Draft Audited Financial Statements

    SENIOR ACCOUNTANT

    Industry:

    Insurance

    Employment Period:

    June 2013 to January 2014 (7 Months)

    Duties and Responsibilities:

    • Prepares Monthly Sales Report
    • Prepares Monthly Accounts Receivable Aging
    • Prepares Monthly Cash Position
    • Prepares Monthly Sales Forecast
    • Prepares Monthly Tax Returns

    CLIENT MANAGER

    Industry:

    Employment Period:

    April 2017 to June 2019 (26 Months)

    Duties and Responsibilities:

    • Manage and Oversee the day to day Operation of the Business (Client Bookkeeping)
    • Preparation of Financial Reports
    • Preparation of Tax Return
      • Serves as the main contact person of the clients for all their accounting concerns
      • Make sure that AP, AR, Bank Recon, and Payroll team works with precision and timeliness
      • Check all works and reports before being released to clients.
      • Oversee the preparation of weekly/monthly financial reports
      • Oversee the preparation of monthly Workpapers
      • Preparation of Financial Reports and Tax Returns
        • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns
        • Prepares and lodge BAS, IAS, and Individual Tax Returns ◦ Prepares BAS reconciliation

    SENIOR ACCOUNTANT

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2019 to May 2021 (23 Months)

    Duties and Responsibilities:

    • Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
    • Preparation of Financial Reports for Company/Partnerships/Trust
    • Preparation of Individual Tax Return
      • Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
      • Transaction processing
        • Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
      • Preparation of Leadsheets and Workpapers for Fund Audit.
        • Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit.
      • Preparation of Financial Reports and Tax Returns
        • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
        • Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

    ACCOUNT MANAGER

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2015 to December 2016 (18 Months)

    Duties and Responsibilities:

    • Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
    • Preparation of Financial Reports for Company/Partnerships/Trust
    • Preparation of Individual Tax Return
    • Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
    • Transaction processing
    • Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
    • Preparation of Leadsheets and Workpapers for Fund Audit
    • Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit. h. Preparation of Financial Reports and Tax Returns
    • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
    • Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    January 2, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Business Studies/Administration/Management

    Major:

    BUSINESS MANAGEMENT

    Graduation Date:

    June 2, 2021

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Law

    Major:

    Graduation Date:

    June 2, 2021

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Taxation, BAS, BAS Reporting, Invoice Audit, Financial Statements,

    INTERMEDIATE ★★

      TeachingAccountingAccounting ReconciliationFinancial Accounting

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Shared Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ASUS
    • Processor: AMD E-350 Processor 1.60 GHz
    • Operating System: Windows 8

    All-inclusive Rate: USD $7.28/hr

    Krizel

    Candidate ID: 365347


    ADVANCED

      Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills...

    INTERMEDIATE

      Order Processing, Technical Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.28 per hour or $USD 630.52 per month

    Full Time: $USD 7.28 per hour or $USD 1261.04 per month

    Remote Staff Recruiter Comments

    • Kriz has a Bachelor's Degree in Information Technology
    • She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
      • Phone Support
        • Inbound calls
        • Outbound calls
      • Email and Chat Support
      • Customer Service Representative
      • Technical Support
      • Pre-sales office
      • Quote Specialist
      • Senior Quality Specialist
    • She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
      • Generate Sales Reports 
      • Gather information of their client 
      • Analyze the performance of sales 
      • Scheduling discovery calls in behalf of her clients 
    • She has also exposure on doing sales quote for companies who manufacture cable wires
    • She has a background handling American Clients.
    • She has a background using ticketing tools
    • She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
    • She has a good communications skills.
    • She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.
    Predictive Index Profile - Persuader

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    Behavioral Summary

    Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


    Employment History

    Sales Assistant

    Industry:

    Employment Period:

    December 2022 to July 2023 (7 Months)

    Duties and Responsibilities:

    • Order processing and customer account management
    • Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
    • Tasks involved live chat operation, supervising work hours and on-call schedules
    • Authorizing order processing and coordinating time-off requests, managing sales and marketing
    • Refund and exchange data - assisting with paperwork for potential clients
    • Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
    • Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

    Quality Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2010 to October 2016 (77 Months)

    Duties and Responsibilities:

    • Participate in quality assurance procedures.
    • Lead call calibrations and perform random-sample audits on calls.
    • Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
    • Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

    SENIOR SPECIALIST QUALITY

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2010 to October 2016 (77 Months)

    Duties and Responsibilities:

    NORTH AMERICAN TECHNICAL SUPPORT

    QUOTE SPECIALIST

    Industry:

    Manufacturing / Production

    Employment Period:

    August 2017 to February 2018 (6 Months)

    Duties and Responsibilities:

    • Achieved service time and quality targets.
    • Actively listened to customers to fully understand requests and address concerns.

    Customer Support Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2016 to October 2022 (70 Months)

    Duties and Responsibilities:

    Established warm and friendly rapport whilst interacting with customers by phone and email.

    Education History

    Field of Study:

    Major:

    phone and email

    Graduation Date:

    October 1, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills, Customer Handling,

    INTERMEDIATE ★★

      Order ProcessingTechnical Support

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14921970537
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MSI
    • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
    • Operating System: Windows 11

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.