Marketing is a double-edged sword. Done right, it can turn your product or service into a household name. But if you get it wrong and result in a PR backlash, it can spell the end of your brand.
Thus, every brand should strive to create relevant content that’s also mindful of evolving social norms. However, this is easier said than done, especially since it’s hard to anticipate how the target audience will respond to your message—until it’s too late.
Fortunately, it’s not the end of the world if things go wrong.
Let’s take a look at some of the biggest blunders from the world’s biggest brands – and how they turned things around.
IN THIS BLOG
- ➤
Save PR: Why Every Brand is Vulnerable to PR Backlash - ➤
Pepsi’s 2017 Ad Featuring Kendall Jenner - ➤
Balenciaga’s 2022 Campaign Controversy - ➤
Mistakes Are Inevitable—But So Is The Chance to Recover - ➤
Step 1: Acknowledge the Crisis Immediately. - ➤
Acknowledgment vs. Full Apology - ➤
Internal Alignment: Briefing Your Teams Before Going Public - ➤
Step 2: Own the Mistake Without Defensiveness - ➤
Use the CEO or Founder’s Voice, If Possible - ➤
Step 3: Open the Feedback Channels - ➤
Monitor Sentiment Using Social Listening Tools - ➤
Step 4: Take Visible Action and Communicate the Fix - ➤
Share Progress Updates Publicly Over Time - ➤
Step 5: Rebuild Brand Trust Gradually - ➤
Focus on Small Wins and Quiet Leadership - ➤
Step 6: Learn from the Crisis to Prevent the Next PR Backlash - ➤
Train Teams in Crisis Communication Scenarios - ➤
FAQ: Managing PR Backlash in the U.S. Market - ➤
#1. Should I Delete Negative Posts or Reviews? - ➤
#2. Can I Sue for Defamation or Fake Backlash? - ➤
#3. How Much Should I Involve Legal Counsel in Public Statements? - ➤
#4. Should I Pause All Marketing During a PR Crisis? - ➤
Conclusion: A Crisis is a Test – And An Opportunity
Save PR: Why Every Brand is Vulnerable to PR Backlash
No brand, no matter how established or beloved, is immune to public relations backlash, especially in the age of social media.

Why Every Brand is Vulnerable to PR Backlash
Here are some examples.
Pepsi’s 2017 Ad Featuring Kendall Jenner
In 2017, Pepsi released its “Live for Now” ad, showing Kendall Jenner handing a soda to a smiling officer during a protest. Though the ad aimed to send a positive message, many saw it differently.
Critics called it tone-deaf, saying it made light of real activism—especially the Black Lives Matter movement. The backlash was so strong that Pepsi apologized and pulled the ad within 24 hours.
Balenciaga’s 2022 Campaign Controversy
Even luxury brands can face a major PR backlash. In 2022, Balenciaga sparked outrage over an ad campaign showing children holding teddy bears dressed in leather and studs.
The campaign was meant to promote new Gift Shop items, but many found it inappropriate and accused the brand of exposing children to fetish-themed imagery better suited for adults. The backlash was global, with fashion influencers, celebrities, and consumers calling for a boycott.
Mistakes Are Inevitable—But So Is The Chance to Recover
The real-life examples above show that public relations disasters can be severe, especially in today’s cancel culture or the collective practice of withdrawing support from brands after they do something offensive (even unintentionally).
What sets resilient brands apart is how they respond – and do their marketing. With the right crisis communication strategy, backlash can become an opportunity for growth.
Here’s how.
Step 1: Acknowledge the Crisis Immediately.
Pepsi and Balenciaga knew that issuing a public apology immediately was the right move.
When things go wrong in your marketing campaign, the first step is to acknowledge your missteps, not defend your actions.

Acknowledge the Crisis Immediately
The longer you stay silent, the more room you leave for outrage, misinformation, and speculation. This is especially true in the age of social media, where one negative post can reach millions within hours.
Acknowledgment vs. Full Apology
Staying silent often comes across as guilt, indifference, or arrogance. That’s why it’s important to pick the appropriate corporate crisis response through:
- Acknowledgment – This is the first step. It means releasing a clear, factual statement that shows you’re aware of the issue and plan to act on it.
- Full Apology – Once you’ve acknowledged the problem, you can issue a full apology. Skipping the first step can make your apology seem incomplete, insincere, or even wrong if it doesn’t fully reflect what happened.
Internal Alignment: Briefing Your Teams Before Going Public
Make sure your team is aligned before you release any statement. This prevents confusion and will also pave the way for a more cohesive response moving forward.
Here are some examples of brand statements that got it right – those that missed the mark:
- Brands that Got It Right – Starbucks faced a scandal after a viral video showed two African-American men being arrested for “trespassing” while simply waiting for a friend at a Philadelphia store. The backlash led Starbucks to release a statement and to close 8,000 stores for racial bias training. They also provided employees with clear talking points to handle customer and media questions.
- Brands That Failed – In 2017, United Airlines faced PR backlash after forcing four paying passengers off a flight to make room for employees. The airline apologized publicly, but a leaked internal memo showed the CEO praising staff for following procedure. The mixed messages led to even more criticism.
Step 2: Own the Mistake Without Defensiveness
A public apology isn’t enough, you have to mean it. The next step is to take full responsibility. Own your mistakes clearly and sincerely. If you downplay the issue, make excuses, or blame others, the backlash could get even worse.

Own the Mistake Without Defensiveness
This is important since:
- It shows your brand takes responsibility; and
- It positions you as part of the solution.
Studies show that customers are more likely to forgive brands that admit their mistakes, rather than those that deny or ignore the problem.
Use the CEO or Founder’s Voice, If Possible
When companies issue public apologies, they usually don’t come from the employee involved. Instead, they come directly from the highest authority, such as the CEO or company owner.
This is because an apology from the top carries more emotional weight. It humanizes the brand, and audiences are more likely to believe the issue is being taken seriously at the highest level.
For instance, a company CEO might say, “We recognize that our recent actions caused confusion and distress. That was never our intention, and we take full responsibility for the impact.”
This statement works because it:
- Focuses on acknowledging the harm caused;
- Expresses empathy and validate the public’s reaction; and
- Uses neutral, action-oriented language.
Step 3: Open the Feedback Channels
It can be tempting to deactivate your accounts, turn off comments, or ignore questions during a PR backlash. But this is actually one of the worst things you can do.
Transparency in crisis doesn’t end with making a statement. It also means remaining responsive and open to suggestions on how to improve and move forward from the issue:
- Keep Comments Sections Open – Allow discussion, but prohibit hate speech or abuse. Healthy conversations can humanize your brand and give you a chance to listen and respond with care.
- Set Up Dedicated Support Lines –You can also set up forms or a special email for feedback. This helps manage high volumes of messages and lets you respond personally, without filling your other posts with complaints or hate.
Monitor Sentiment Using Social Listening Tools
Social listening tools like Brandwatch, Sprout Social, or Metlwater allow brands to track sentiment, keyword spikes, and brand mentions.
These can also track patterns like:
- What are people angry about?
- Are certain influencers or communities leading the PR backlash?
- Has the narrative shifted since your public statement?
While not every comment deserves a reply, it’s also important to know when you should respond. For instance, you have to reply when:
- Misinformation is spreading;
- Someone asks a reasonable question about the issue; or
- Someone shares a personal story.
Responses like, “Thank you for raising this. We understand your concern and are committed to learning from this. Right now, we’re… [insert your efforts],” can help set public expectations and show that your brand is taking responsibility and listening to feedback.
Step 4: Take Visible Action and Communicate the Fix
Accountability means nothing without action.
To restore public trust, your brand must implement real change and make it known, just like Starbucks’ racial bias training. Here’s how to do it:
- Policy Changes – Update your rules, processes, or staff training based on where the problem started.
- Product Adjustments – If the backlash was due to a defective product, remove it from shelves, improve its quality, or consider changing suppliers.
- Change Leadership – Some companies replace executives involved in the issue or reorganize teams to prevent it from happening again and to make sure every department reflects the brand’s values.
Share Progress Updates Publicly Over Time
Since the problem is public, the solution should be too. One brand apology strategy or press release isn’t enough, your audience needs to see real action.
That’s why you should:
- Explain what you’re doing and when;
- Share updates like finishing staff training or launching a new policy;
- Give clear numbers (e.g., 80% of staff finished training); and
- Be honest if some changes take more time.
You should communicate these actions across different channels such as press releases, social media, email newsletters, and blogs or website posts.
By showing you’re taking action, your brand can turn a PR crisis management into a chance to grow and make it easier for people to accept your apology.
Step 5: Rebuild Brand Trust Gradually
Many brands try to cover up their issues with follow-up posts, viral campaigns, or even a flashy rebrand. Word of advice: don’t.
Regaining public trust takes time. You can’t hide it, buy it with ads, or fake it with clever words. You earn it slowly, through consistent and honest actions. Fortunately, you don’t have to do it alone.
Brands often turn to third parties to confirm the changes they’ve made. Here are some examples:
- Customer Testimonials – Feature stories from people who have seen your brand improve, especially those directly affected by the issue.
- Authentic Influencer Support – Partner with creators who genuinely share your updated values to show your brand’s real commitment to change.
- Expert Endorsements – You can also invite trusted experts, like sustainability consultants, to support and validate your changes.
Focus on Small Wins and Quiet Leadership
It can be challenging to re-engage with the public after a PR disaster.
However, you should maintain your brand presence — just shift the focus from big announcements or wins to:
- Share simple stories of your team living your values;
- Highlight employees and customers; and
- Show how your brand is helping the community.
People can easily spot a PR “makeover.” So skip the flashy ads and dramatic lines like “we’re back” or “better than ever.”
Instead, keep your message real, show what your brand is doing, and accept that rebuilding trust takes time.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $12.09/hr
Frances
Candidate ID: 774756
ADVANCED
-
Marketing automation, Salesforce CRM, Zoho CRM, Hubspot CRM...
INTERMEDIATE
-
WordPress, HTML, Canva, Adobe Photoshop...
Median Rate
$12.09
$13.18
if $1 = PHP52
$16.00
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Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 12.58 per hour or $USD 1090.27 per month
Full Time: $USD 12.09 per hour or $USD 2095.47 per month
Remote Staff Recruiter Comments
Tracy is a full-stack marketer with 9+ years of experience across B2B and B2C environments, with strong exposure to marketing automation, CRM systems, and campaign strategy. Her background spans industries such as industrial solutions, outsourcing services, real estate investment, and event marketing services. She demonstrates end-to-end ownership of campaigns—from strategy and content creation to execution, automation, QA, and performance analysis.
She has strong CRM experience (Salesforce, HubSpot, Zoho) and integration tools like Zapier. She also has hands-on experience with multiple marketing automation platforms including:- Salesforce Account Engagement (Pardot)
- Eloqua
- ActiveCampaign
- HubSpot
- Zoho
Tracy is knowledgable in building marketing automation workflows, particularly focused on lead nurturing and sales follow-up sequences triggered by CRM events. She demonstrated a solid understanding of the full lead lifecycle, from initial lead capture through nurturing and eventual MQL tagging, as well as the use of behavioral triggers such as click-based segmentation to drive automation decisions. She also showed familiarity with workflow branching, automation logic, and the integration between CRM systems and marketing platforms, while tracking performance through key metrics like open rates, click-through rates, and MQL generation.
Employment History
Demand Generation Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2025 to Present
Duties and Responsibilities:
- Strategize, write and build marketing automation campaigns across industry communities in AU and SG and lead nurture flows using Salesforce Marketing Cloud Account Engagement (Pardot).
- Work with data team to monitor and maintain lead quality and data integrity in Salesforce.
- Audit previous SPEX campaign performance and
- Set up reports and analyse campaign performance (MQL’s) in Salesforce and optimise open rates, CTR, conversion to meetings, and conversion to SQLs.
- Support with re-engagement strategies for cold or aged leads.
- Create SOPs for Sponsorship (SPEX) marketing automation campaigns.
Senior Digital Marketing Inbound Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2023 to July 2025 (30 Months)
Duties and Responsibilities:
- Spearheaded a website contact form revamp project to enhance lead data collection and management through standardized fields.
- Established a lead scoring system in Zoho CRM to categorize leads as cold, warm, or hot.
- Implemented an automated workflow for MQL tagging and a corresponding sales cadence within Zoho CRM.
- Reviewed and provided strategic recommendations to optimize SEM architecture and expand keywords for the digital agency vendor.
- Developed, set up, and launched targeted email campaigns for welcome, promotional, and inbound lead nurturing via Zoho Campaigns and Zoho CRM.
- Developed, set up, and launched targeted cold outreach email campaign and LinkedIn message using Skylead and Apollo database
- Built and tested lead generation landing pages using Instapages, ensuring successful integration with Zoho CRM.
- Optimized webpage and landing page performance by analyzing user behavior with GA4, Hotjar, and Microsoft Clarity.
- Strategized, executed, and tracked paid media campaigns on Meta, Google, and LinkedIn to generate leads and increase brand awareness for B2B and B2C services.
- Collaborated with account managers and clients to develop content and storyboards for case studies in various formats.
- Created and presented monthly reports for stakeholders by analyzing data from Zoho CRM, Google Analytics, Ahrefs, Zoho Social, and Google Ads.
- Handled PR/Media coordination
Digital Marketing Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2022 to January 2023 (6 Months)
Duties and Responsibilities:
- Created and updated lead-gen landing pages using drag-and-drop content blocks on Instapages and integrated with third-party apps like ActiveCampaign, Google Ads, Facebook Ads, and Google Analytics.
- Designed graphics for social media posts, branded presentations, and reports using Canva and Adobe Photoshop
- Tracked and updated dashboard and reports with weekly LP Views, Lead and Booked Appointments, Ad Spend & CPA, and created data visualization dashboards in Databox
- Created emails and automation (for webinar/nurture campaigns) using ActiveCampaign
- Conducted a social media audit on Dashdot's social media accounts
Social Media Senior Analyst
Industry:
Electrical & Electronics
Employment Period:
April 2019 to June 2022 (38 Months)
Duties and Responsibilities:
- Handled the export of raw data and created customized reports for organic social media campaigns.
- Managed the content scheduling for organic social media posts across multiple brand accounts using Hootsuite.
- Published blog posts to the company's expert blog site using WordPress.
- Served as a YouTube administrator, handling video modifications such as updating descriptions and adding end screen elements.
Associate Digital Ad Trafficker
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2019 to March 2019 (1 Months)
Duties and Responsibilities:
- Set up digital campaigns, specializing in static and rich-media banner ads for small and medium-sized businesses.
- Ensured high-quality output by performing quality assessments on each digital campaign before launch.
- Utilized programmatic platforms such as Simpli.fi and Tapclicks for setting up, activating, and mapping campaigns.
Brand Marketing Specialist
Industry:
Banking / Financial Services
Employment Period:
April 2017 to December 2018 (20 Months)
Duties and Responsibilities:
- Developed and executed integrated marketing campaigns, including merchandising and activations, to increase product awareness and acquire new clients.
- Conducted competitor and market research and analysis to develop effective marketing strategies.
- Conceptualized and developed creative designs and copy for social media content and branch merchandising materials.
Freelance Digital Marketing Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2022 to December 2024 (30 Months)
Duties and Responsibilities:
- Designed and developed websites for clients using Duda drag-and-drop and responsive website builder, and set-up GA4 accounts
- Revamped client websites and executed on-page/off-page SEO audit and updates
- Update e-commerce store category and product pages
- Set up and launched a Meta ad campaign to drive appointments
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management
Graduation Date:
June 28, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Marketing automation, Salesforce CRM, Zoho CRM, Hubspot CRM, Eloqua, Lead Generation, Campaign Management, Google Analytics, SEO,
INTERMEDIATE ★★
-
WordPressHTMLCanvaAdobe Photoshop
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: N/A
- Speed Test Result: N/A
- Internet Type:
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: 11th Gen i7
- Operating System: Windows 11
All-inclusive Rate: USD $9.14/hr
Alyssa
Candidate ID: 706677
ADVANCED
-
CRM, JSON, Marketing automation, NetBeans IDE...
INTERMEDIATE
-
API Integration, Troubleshooting...
Median Rate
$9.14
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.14 per hour or $USD 792.50 per month
Full Time: $USD 9.14 per hour or $USD 1585.00 per month
Remote Staff Recruiter Comments
Aly is a technically capable CRM and automation specialist with approximately 1 to 2 years of hands-on experience in workflow automation, integrations, and CRM management within the marketing services industry. She demonstrates solid foundational knowledge in tools such as:
- Zapier
- Make (Integromat)
- Multiple CRM platforms including GoHighLevel, Zoho, HubSpot, and ActiveCampaign .
She shows strong familiarity with building end-to-end automation workflows, including lead capture, tagging, pipeline assignment, and automated email/SMS follow-ups. A notable accomplishment is her migration of approximately 100 automation workflows from Zapier to Make, where she independently tested triggers, validated execution logs, and ensured system accuracy. This reflects strong problem-solving ability, attention to detail, and persistence in troubleshooting complex integrations. Her understanding of API documentation and versioning further supports her capability in handling more advanced integration tasks.
Aly is a strong junior-to-mid level automation specialist with solid execution skills in CRM workflows and integrations. She is best suited for roles requiring hands-on automation building, system maintenance, and operational support.
Employment History
Automation/Integration/CRM Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2024 to April 2026 (26 Months)
Duties and Responsibilities:
- Managed end-to-end automation workflows using Zapier and Make (Integromat) to connect various systems through API.
- Migrated all company automations from Zapier to Make, becoming the first employee to fully implement this transition.
- Set up integrations to capture leads from Meta Ads, Google Ads, and Website Forms, loading them into the appropriate CRM platforms.
- Ensured accurate lead distribution using logic filters to prevent duplicates and maintain clean CRM data.
- Troubleshoot and resolved automation errors to maintain continuous operational workflows.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Graduation Date:
January 31, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
CRM, JSON, Marketing automation, NetBeans IDE,
INTERMEDIATE ★★
-
API IntegrationTroubleshooting
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/19054114068
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: N/A
- Processor: Ryzen 7
- Operating System: Windows 11
All-inclusive Rate: USD $15.53/hr
Jun
Candidate ID: 677863
ADVANCED
-
Digital Marketing, Facebook Ads, Facebook Management...
INTERMEDIATE
-
Google Analytics, Metadata...
Median Rate
$15.53
$17.06
if $1 = PHP52
$21.05
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 15.53 per hour or $USD 1345.50 per month
Full Time: $USD 15.53 per hour or $USD 2691.01 per month
Remote Staff Recruiter Comments
Jun Angelo brings approximately 8 to 9 years of comprehensive, multi-industry experience specializing in digital marketing, social media management, paid media advertising, and content creation . Currently serving as a Digital Marketing Manager for a creative, advertising, and events agency since June 2023, he successfully oversees end-to-end digital marketing initiatives for over 300 international and local clients . His expansive portfolio spans diverse sectors, including Real Estate, Hospitality, E-commerce, Food & Beverage, and Health/Fitness . On a day-to-day basis, he leads paid media campaigns, manages and tracks campaign budgets, and oversees a cross-functional team of over 30 creatives, marketers, and trainees . He also plays a crucial role in client management by conducting strategic planning meetings and pitching marketing proposals to secure and nurture high-value business partnerships .
Prior to his current role, from 2019 to June 2023, he worked as an International Digital Marketing Manager within the global apparel retail industry, handling markets across the Philippines, Taiwan, and China . In this capacity, he strategized and executed global marketing campaigns and supervised an international team of 60 members while managing paid media ads and SEO optimization . His responsibilities extended to conducting regular market research on consumer behaviors, analyzing key performance indicators (KPIs), tracking ROI, and producing comprehensive performance reports to maximize campaign efficiency . Additionally, he executed hands-on multimedia tasks, including graphic design, multi-channel social media profile management, and product/model photography and videography using mirrorless DSLR setups .
Earlier in his career, from 2018 to 2019, he served as a Digital Marketing Specialist within the restaurant and food services industry . In this role, he focused on building and maintaining cohesive brand identities and visual assets—such as logos, digital layouts, and print materials—across multiple restaurant branches . He planned and optimized paid media campaigns, specifically utilizing Facebook Ads to effectively drive foot traffic and online conversions, while concurrently handling daily content curation and facilitating influencer marketing collaborations . Before transitioning fully into specialized marketing roles, he served from 2017 to 2018 as an Executive Secretary and Marketing Coordinator within the beverage and distribution industry . There, he provided executive-level support to the company president and international partners, oversaw the local marketing team's daily workflows, coordinated product launches and trade marketing events across Metro Manila, and managed regulatory documentation, government permits, and promotional material distribution .
This extensive professional background demonstrates a strong alignment with the requirements of a Senior Performance Marketing Specialist (Paid Media) role. He exhibits deep, hands-on familiarity with full-funnel digital advertising and performance marketing campaigns across Meta (Facebook and Instagram), Google (including Search, Display, Performance Max, and YouTube), and TikTok Ads . His strategic focus centers on driving Return on Ad Spend (ROAS), lead generation, and revenue growth . Furthermore, he is well-equipped with technical data capabilities, possessing a strong functional understanding of advanced tracking frameworks such as Google Analytics 4 (GA4), Conversion API (CAPI), Meta Pixel, and offline conversion tracking (OCT) . He complements this practical marketing expertise with a solid academic foundation, holding a Diploma in Mechanical Engineering Technology Major in Manufacturing and Fabrication from Mindanao State University - Iligan Institute of Technology, which he completed from 2011 to 2016 .
1. Career Highlights / Relevant Projects
- Paid Media Strategy & Scalability: Successfully managed and optimized paid media accounts and SEO scaling strategies across 300+ local and global clients, directly closing deals and onboarding more than 160 clients to expand agency portfolios.
- Cross-Functional Leadership: Spearheaded large-scale operations by leading, training, and collaborating with cross-functional international marketing groups ranging from 30 to 60 team members to drive creative and technical execution.
- End-to-End Performance Tracking: Engineered comprehensive attribution frameworks utilizing GA4, CRM architectures, and custom attribution models to deliver clean performance visibility, maximizing conversion rates and marketing budget efficiency.
- Event & Campaign Integration: Spearheaded end-to-end planning and execution of synchronized online and on-ground activations, linking traditional trade marketing, retail POP displays, and digital media to drive holistic brand awareness.
- Global Recognition: Awarded "International Best Employee of the Year" by a global retail enterprise for exceptional multi-market campaign coordination, alongside regional leadership honors for youth organization governance.
2. Skill Proficiency + Tech / Software Proficiency
- Performance Marketing & Ads Management: Meta Business Suite, Facebook Ads Manager, Google Ads (Search, Display, Performance Max, YouTube), TikTok Ads Manager, Audience Targeting, and Budget Optimization.
- Analytics & Attribution Tracking: Google Analytics 4 (GA4), Meta Pixel setup, Conversion API (CAPI), Offline Conversion Tracking (OCT), and CRM Data Systems.
- Search Engine Optimization (SEO): Keyword research, competitor analysis, and site performance tracking utilizing Ahrefs and Semrush.
- Creative Content & Multimedia Production: Professional graphic design and video editing using Adobe Photoshop, Adobe Premiere, CapCut, and Canva. Experienced in commercial product and model photography using mirrorless DSLR equipment.
- E-commerce & Digital Platforms: Shopify, WordPress, Shopee, and Lazada.
- AI Productivity & Strategic Automation: Proficient in leveraging advanced AI systems—including ChatGPT, Claude, and Gemini AI—for automated performance reporting, campaign data analysis, copy generation, and strategic insights.
- Workplace & Soft Skills: Autonomous project management, client relationship management, multi-industry brand building, and seamless cross-functional collaboration within international team structures (including alignment with Australian time zones).
He can start immediately.
Employment History
DIGITAL MARKETING MANAGER
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2003 to May 2026 (279 Months)
Duties and Responsibilities:
INTERNATIONAL DIGITAL MARKETING MANAGER
Industry:
Arts / Design / Fashion
Employment Period:
January 2019 to June 2023 (53 Months)
Duties and Responsibilities:
Digital Marketing Specialist
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
January 2018 to January 2025 (84 Months)
Duties and Responsibilities:
Digital Marketing officer
Industry:
Retail / Merchandise
Employment Period:
December 2025 to May 2026 (4 Months)
Duties and Responsibilities:
Education History
Field of Study:
Major:
translation
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
marketing
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
leadership
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
voice
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
videography, and graphic design to capture
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Manufacturing and Planned
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
photography
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Manufacturing and campaigns tailored to each business
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Technology
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Social Media accounts and marketing
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Digital Marketing, Facebook Ads, Facebook Management,
INTERMEDIATE ★★
-
Google AnalyticsMetadata
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17862866106
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ACER SWIFT
- Processor: i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.85/hr
Airyn
Candidate ID: 661148
ADVANCED
-
B2B Marketing, B2B Lead Generation, Social Media Management, Content Writing...
INTERMEDIATE
-
Marketing, Marketing Strategy...
Median Rate
$8.85
$9.51
if $1 = PHP52
$11.25
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.85 per hour or $USD 766.98 per month
Full Time: $USD 8.85 per hour or $USD 1533.95 per month
Remote Staff Recruiter Comments
Airyn brings hands-on expertise in creating and publishing engaging visual content, including graphics, reels, and compelling captions, using both client-provided and curated materials. Her approach is strategic and performance-oriented, often blending brand storytelling with data insights to boost audience engagement and capture qualified leads.
With a strong background in CRM tools such as HubSpot, Salesforce, and Zoho CRM, Airyn is proficient in tracking campaign metrics and generating insightful reports. She is also highly familiar with content planning tools and analytics platforms like Google Analytics to refine marketing strategies based on data.
As a former Team Leader at LinkedVA, she not only executed high-impact campaigns but also managed a remote team of virtual assistants, trained junior staff, and improved workflow efficiencies by over 20%. Her excellent English communication skills both written and verbal support her ability to craft brand-aligned captions and build rapport with diverse audiences.
Her proven ability to manage multi-platform social strategies, develop list-building campaigns, and provide regional targeting makes her a strong fit for roles requiring creative content execution, marketing expansion, and performance reporting.
Skill Proficiency + Tech / Software Proficiency
Social Media & Marketing Platforms
-
Facebook, Instagram, TikTok, LinkedIn
-
LinkedIn Sales Navigator
Analytics & Reporting
-
Google Analytics
-
Reporting Dashboards
CRM & Campaign Management
-
HubSpot, Salesforce, Zoho CRM
PI Behavioral Profile: Altruist
Strongest Behaviors:
-
Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
-
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
-
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
-
Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
-
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
-
Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
-
Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
-
Teaches and shares; generally interested in working collaboratively with others to help out.
-
Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
Behavioral Summary:
A pleasant and extraverted person, Airyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Airyn gets along easily with a wide variety of people.
Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. Airyn is, however, too impatient to enjoy working with details as repetitive routine or as a primary responsibility.
Eager to be sure that things are done exactly right, follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Her sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.
Employment History
TEAM LEADER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2020 to January 2024 (48 Months)
Duties and Responsibilities:
- Led a team of virtual assistants focused on delivering high- quality lead generation and marketing support for clients.
- Developed and implemented efficient workflows, resulting in a 20% improvement in lead conversion rates.
- Trained and mentored team members to enhance productivity and ensure consistent service quality.
- Managed key client accounts, ensuring satisfaction and alignment with business goals.
SENIOR CAMPAIGN MANAGER LEAD GENERATION
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2018 to January 2020 (24 Months)
Duties and Responsibilities:
- Spearheaded lead generation initiatives targeting business owners and professionals across various industries.
- Created and optimized LinkedIn campaigns, increasing engagement rates by 30% and expanding client reach.
- Utilized CRM tools to track and manage lead pipelines, ensuring efficient follow-ups and conversions.
- Analyzed campaign data to refine strategies, boosting ROI for marketing efforts.
CAMPAIGN MANAGER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2017 to January 2018 (12 Months)
Duties and Responsibilities:
- Developed and executed outreach campaigns to attract and nurture leads for clients.
- Collaborated with cross-functional teams to create engaging marketing content.
- Successfully built a network of high-quality leads through targeted prospecting and strategic follow-ups.
Education History
Field of Study:
Optometry
Major:
OPTOMETRY
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
B2B Marketing, B2B Lead Generation, Social Media Management, Content Writing, Administrative Support,
INTERMEDIATE ★★
-
MarketingMarketing Strategy
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ,
- Processor: i5
- Operating System: Windows 11
All-inclusive Rate: USD $8.65/hr
Nicklaud
Candidate ID: 638151
ADVANCED
-
Graphic Design, Video Editing, Social Media Management, Real Estate...
INTERMEDIATE
-
Outbound Calling, Kajabi, Canva, Trello...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
Nick is a versatile virtual assistant with four years of freelancing experience specializing in digital marketing, social media management, paid ads, and executive assistance. She also has two years of experience in customer service (BPO).
In addition to his expertise in digital marketing, Nick has extensive experience in operations management, having assisted CEOs and business owners in overseeing daily operations, handling sales coordination, managing client communications, and ensuring smooth workflow execution. Her ability to optimize business processes, manage marketing campaigns, and provide executive support makes him an ideal fit for roles that require both strategic and administrative expertise.
Work Experience:
📌 Digital Marketing & Operations Assistant (Freelance, 2020 – Present)
- Managed digital marketing campaigns, including SEO, Facebook ads, and website updates.
- Handled social media accounts (Facebook, Instagram, TikTok, LinkedIn) for business owners and executives.
- Assisted in sales operations, client communications, and lead generation for real estate and coaching businesses.
- Oversaw business operations, including workflow optimization, process documentation, and administrative tasks.
- Managed client schedules, coordinated meetings, and ensured smooth daily operations.
- Coordinated marketing strategies and managed email communications for various clients.
- Executed video editing and graphic design tasks using Canva, CapCut, and other tools.
📌 Customer Service Representative (BPO, 2018 – 2020)
- Provided customer support for international accounts (US-based telecom).
- Developed strong communication and client-handling skills.
Key Skills & Expertise:
- Operations Management & Process Optimization
- Social Media Management (Facebook, Instagram, TikTok, LinkedIn)
- Paid Advertising (Facebook Ads, Google Ads – Real Estate Campaigns)
- SEO & Website Management
- CRM Tools (HubSpot, Agent Locator, Zoho)
- Sales & Lead Generation
- Executive Assistance & Administrative Support
- Content Creation (Graphics, Video Editing)
Performance & Achievements:
📌 Successfully ran Facebook ad campaigns for real estate businesses, generating up to 19 leads per campaign.
📌 Managed social media pages for executives, including content scheduling and engagement strategies.
📌 Coordinated virtual and in-person real estate events, handling logistics, social media promotions, and sponsor coordination.
📌 Oversaw business operations for a real estate company, ensuring smooth execution of marketing and administrative tasks.
She can start after 2 weeks notice and is amenable to Full-time arrangement.
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
- Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
- Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
Nick is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.
Employment History
Admin Assistant Social Media Manager
Industry:
Property / Real Estate
Employment Period:
July 2024 to January 2025 (6 Months)
Duties and Responsibilities:
- I managed emails, scheduled appointments, and coordinated communication between agents and clients.
- I handled document preparation, CRM management, and organized client databases to keep transactions smooth.
- Additionally, I assisted with listing updates and other real estate-related tasks, ensuring efficient daily operations.
- My role required strong attention to detail, organization, and the ability to multitask in a fast-paced environment.
Social Media Assistant Graphic Designer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2024 to July 2024 (1 Months)
Duties and Responsibilities:
- As a Social Media Assistant/Graphic Designer in a project-based role, I supported content creation and graphic design for social media platforms.
- My responsibilities included designing visually appealing graphics, assisting with content planning, and ensuring brand consistency across all social media channels to enhance engagement and visibility.
Reels Editor
Industry:
Entertainment / Media
Employment Period:
February 2024 to June 2024 (4 Months)
Duties and Responsibilities:
- As a Reels Editor in a part-time role, I create and edit engaging video content for social media platforms, focusing on producing captivating reels that resonate with the target audience.
- My responsibilities include selecting footage, adding effects, and ensuring that the final videos align with the client's brand and vision.
Executive Assistant Social Media Manager
Industry:
Property / Real Estate
Employment Period:
August 2023 to November 2023 (2 Months)
Duties and Responsibilities:
- In my previous role, I specialized in video editing for podcasts and reels, managed social media platforms, and coordinated weekly webinar emails.
- I also created presentation files and marketing graphics to support coaches and enhance overall brand presence.
Admin/IT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2023 to July 2023 (4 Months)
Duties and Responsibilities:
- Processing As an Administrative Assistant, I not only established the Zoom IVR system for a client who owns multiple properties in the US, but I also provided vital administrative support to streamline operations.
- My work involved organizing schedules, managing communications, and handling day-to-day tasks to ensure smooth workflows.
- By implementing effective processes, I contributed to the overall efficiency and productivity of the team.
Social Media Manager/Admin Assistant
Industry:
Consulting (Business & Management)
Employment Period:
November 2022 to January 2023 (2 Months)
Duties and Responsibilities:
- As a Social Media Manager/Admin Assistant in a project-based role, I handle content planning, posting, and engagement across various social media platforms.
- I also provide administrative support, helping with tasks like scheduling, organizing files, and assisting in day-to-day operations to ensure smooth project execution and efficient workflow.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2021 to January 2023 (18 Months)
Duties and Responsibilities:
- Achieved Top 1 expert status for the month of October, delivering primary customer support to both internal and external customers.
- Responded promptly to inquiries regarding products, services, and company information, addressing questions and suggesting additional offerings to attract potential customers.
- Efficiently managed customer telephone calls to minimize on-hold wait times.
- Utilized the company's troubleshooting resolution tree to evaluate technical problems and provide appropriate solutions.
Graphic Designer
Industry:
Consulting (Business & Management)
Employment Period:
November 2022 to December 2022 (1 Months)
Duties and Responsibilities:
- I assisted in designing a business card and creating custom graphics for a coaching business.
- My focus was on delivering visually appealing and professional materials tailored to the client's needs.
Education History
Field of Study:
Education/Teaching/Training
Major:
Elementary Education
Graduation Date:
January 1, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Graphic Design, Video Editing, Social Media Management, Real Estate, Executive Assistance,
INTERMEDIATE ★★
-
Outbound CallingKajabiCanvaTrelloGoogle Apps
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17339533549
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: Windows 11
- Operating System: Windows 11
All-inclusive Rate: USD $10.13/hr
LEAN
Candidate ID: 614811
ADVANCED
-
Digital Marketing, Social Media Management, Social Media Marketing, Social Media Optimization...
INTERMEDIATE
-
...
Median Rate
$10.13
$10.96
if $1 = PHP52
$13.12
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.13 per hour or $USD 877.58 per month
Full Time: $USD 10.13 per hour or $USD 1755.16 per month
Remote Staff Recruiter Comments
Lean is a highly skilled B2B Digital Advertising Specialist with a strong background in Google Ads and Meta Ads Management. With extensive experience in digital marketing, customer service, and account management, she has developed a results-driven approach to campaign strategy, optimization, and performance analysis. She is proficient in client interaction, problem-solving, and multi-platform advertising, making her a strong candidate for roles focused on digital marketing and customer engagement.
- Collaborated with CEOs, decision-makers, and business owners to enhance ad performance and increase return on investment.
- Helped businesses achieve their marketing objectives through data-driven advertising strategies.
- Conducted quality assurance assessments to improve customer service processes and optimize campaign efficiency.
- Manages client ad accounts, analyzing and optimizing performance for maximum return on investment.
- Develops strategic marketing plans and implements data-driven targeting techniques to improve campaign success.
- Monitors and adjusts campaigns to ensure cost-effectiveness and goal achievement.
- Provided technical support and campaign optimization for Meta Ads Manager.
- Analyzed ad performance metrics to ensure campaigns met key performance indicators.
- Trained and mentored new representatives in Meta Ads best practices and campaign troubleshooting.
Certifications & Training
- Expertise in Google Ads and Meta Ads, with hands-on experience in campaign management.
- B2B Marketing and Account Management Training.
- Campaign Strategy and Performance Optimization.
Skill Proficiency & Technical Tools
Digital Advertising: Google Ads, Meta Ads, Search Engine Advertising
Campaign Management & Analytics: Google Analytics, Meta Business Suite
Customer Service & Account Management: Client interaction, problem-solving, quality assurance
Other Tools: CRM software, ad tracking tools, social media management platforms
Lean is available to start ASAP.
Employment History
B2B Digital Advertising Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2023 to November 2024 (22 Months)
Duties and Responsibilities:
- Oversee and optimize paid search campaigns to maximize ROI and achieve business goals.
- Track key performance metrics, generate insights, and present data-driven reports with actionable recommendations.
- Create and execute data-driven Google Ads strategies to drive business growth and enhance lead generation.
- Implement advanced targeting techniques, including audience segmentation, remarketing, and intent-based targeting, to reach the right customers at the right time.
- Work closely with sales, content, and design teams to align campaign strategies with broader business objectives.
- Conduct A/B tests on ad creatives, landing pages, and bidding strategies to continuously improve campaign performance.
- Keep up with the latest Google Ads updates, trends, and best practices to maintain a competitive edge.
Quality Analyst Apprentice and Customer Service SME
Industry:
Entertainment / Media
Employment Period:
January 2017 to January 2020 (36 Months)
Duties and Responsibilities:
- Conduct quality assurance reviews to assess call center interactions and ensure compliance with company standards and best practices.
- Evaluate customer support performance by monitoring agent interactions to identify strengths, areas for improvement, and adherence to Netflix support guidelines.
- Analyze call quality metrics such as resolution time, customer satisfaction, and script adherence.
- Provide constructive feedback through detailed reports and actionable insights to enhance agent performance and customer experience.
- Ensure policy compliance by verifying that all interactions follow company policies, security protocols, and customer service expectations.
- Identify trends and improvement areas by analyzing recurring issues and providing insights for training and process enhancements.
- Collaborate with training teams to develop coaching strategies based on QA findings.
- Support future analysis and strategy by documenting quality trends and suggesting data-driven improvements for long-term customer support optimization.
Associate Meta Ads Pro
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2020 to January 2023 (36 Months)
Duties and Responsibilities:
- Provide technical support for Meta Ads Manager, troubleshooting issues and ensuring smooth campaign execution.
- Analyze Ads Manager metrics and performance to identify trends, optimize campaigns, and improve overall ad efficiency.
- Guide new representatives in developing proficiency in managing and optimizing Meta ad campaigns.
- Assist in campaign setup, audience targeting, and budget allocation to maximize return on ad spend (ROAS).
- Monitor ad performance and recommend data-driven optimizations to enhance engagement and conversions.
- Ensure compliance with Meta’s advertising policies and best practices.
- Collaborate with cross-functional teams to align advertising strategies with business objectives.
- Stay updated with the latest Meta Ads features, trends, and algorithm changes to improve campaign effectiveness.
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hospitality Management
Graduation Date:
January 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Digital Marketing, Social Media Management, Social Media Marketing, Social Media Optimization, Social Media, LinkedIn Lead Generation, LinkedIn Marketing, Google Analytics,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17319552740
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Microsoft
- Processor: AMD Ryzen 5 4500
- Operating System: Windows 10
All-inclusive Rate: USD $11.60/hr
Mark
Candidate ID: 611658
ADVANCED
-
Facebook Ads, Google Tag Manager, Video Ads, Graphic Ads...
INTERMEDIATE
-
Marketing...
Median Rate
$11.60
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.56 per hour or $USD 1175.35 per month
Full Time: $USD 11.60 per hour or $USD 2010.39 per month
Remote Staff Recruiter Comments
Mark is a seasoned Paid Media Specialist with 4 years of hands-on experience in managing end-to-end campaigns across Google, Meta, Bing, and YouTube platforms. He has supported a diverse range of international clients from the U.S., Canada, New Zealand, Israel, and the UAE, catering to various industries including e-commerce, B2B services, healthcare, legal, real estate, digital products, and construction.
With strong expertise in campaign setup, performance tracking, audience targeting, and conversion optimization, Mark has delivered proven ROI-driven results. Notable achievements include delivering a 22% conversion rate for a UAE client and generating a 5:1 return on ad spend (ROAS) in multiple campaigns. He is also highly adept at A/B testing strategies, integrating performance data to refine future ad initiatives.
Mark is certified in Google Ads (Search, Display, Video, Creative, AI-Powered Performance), Google Analytics, and Meta Blueprint, reflecting his ongoing commitment to skill development. He is analytical, data-focused, and confident in leveraging automation tools to scale paid campaigns effectively.
Work Experience Overview:
Paid Media Specialist – Freelance (Multiple International Clients):
- Provided full-funnel campaign management for global clients across industries such as e-commerce, real estate, dental practices, construction, and SaaS.
- Created and managed campaigns across Google, Meta, YouTube, and Bing platforms
- Handled Performance Max, Search, Lead Gen, and Conversion-focused campaigns
- Conducted in-depth A/B testing to optimize ad creatives, copy, and audience segmentation
- Implemented accurate conversion tracking and troubleshooting using Google Tag Manager
- Reported campaign performance via Google Analytics, Looker Studio, and third-party tools
- Worked with marketing firms to deliver strategy, setup, and reporting for client accounts across Shopify, WordPress, and custom landing page systems
- Drove continuous optimization efforts by analyzing CTRs, bounce rates, and conversion data
- Supported automated retargeting and lookalike audience development
- Managed budgets and advised on allocation based on performance trends
- Contributed to client growth through measurable ROAS improvements
- Ad Platforms: Google Ads (Search, Display, Performance Max), Meta Ads, Bing Ads, YouTube
- Analytics & Reporting: Google Analytics, Looker Studio (Data Studio), Google Tag Manager
- Third-Party Tools: Report Compass, AI-based ad optimization tools
- Web Platforms: Shopify, WordPress
- Meta Ads (Meta Blueprint)
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Google Ads Search, Display, Video, Creative, AI-Powered Performance
- Google Analytics
Predictive Index Behavioral Profile- Operator
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mark has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mark will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Professional Background and Experience: Mark has a solid foundation in digital marketing, with recent roles as a Digital Marketing Specialist at The VA Camp and Home-Based Connect. In these positions, he managed Google and Meta Ads, handled social media, and provided customer service support, demonstrating versatility in both advertising and customer engagement. Additionally, he took on responsibilities as a Technical and Stage Management Director for visuals and lighting at Every Nation Campus Santa Maria, reflecting his skills in managing technical workflows in event environments.
Skills: Mark brings a well-rounded set of advanced digital marketing skills, including Facebook Ads, Google Tag Manager, Video and Graphic Ads, Google Analytics, and SEO/SEM. His proficiency in AdSense and tools like SEMrush highlights his ability to handle both organic and paid search strategies, while his use of Canva indicates creative capabilities in graphic content design for social media.
Strengths:
-
Comprehensive Digital Marketing Skillset: Mark’s advanced knowledge of various advertising platforms and analytics tools equips him to execute and optimize campaigns effectively, ensuring strong ad performance and ROI.
-
Experience in Social Media and Content Creation: His roles have required him to oversee social media content and ad design, which is valuable for roles needing a blend of creative and strategic oversight.
-
Technical Management Experience: His work in stage management for technical setups, including visuals and lighting, points to his capacity to handle technical equipment and event-based settings, an asset for roles that benefit from operational versatility.
Overall Recommendation: Mark is well-qualified for roles in digital marketing and social media management, particularly where advanced ad management, SEO/SEM, and creative content skills are valuable. His diverse experience in both customer engagement and technical support roles adds depth to his profile, making him a versatile candidate for marketing roles that also involve client interaction or event management support.
Employment History
Paid Advertising Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2021 to May 2023 (27 Months)
Duties and Responsibilities:
Senior Marketing Manager
Industry:
Education
Employment Period:
July 2023 to July 2024 (12 Months)
Duties and Responsibilities:
Paid Advertising Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2024 to January 2025 (4 Months)
Duties and Responsibilities:
Google Ads Specialist
Industry:
Construction / Building / Engineering
Employment Period:
August 2024 to March 2025 (7 Months)
Duties and Responsibilities:
Paid Advertising Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2024 to April 2025 (5 Months)
Duties and Responsibilities:
Education History
Field of Study:
Education/Teaching/Training
Major:
English
Graduation Date:
October 24, 2024
Located In:
Philippines
License and Certification: :
Google Ads Search Google Ads Creative Google Ads Video Google Ads Display Google Analytics Google Ads AI-Powered Performance Search Ads 360
Skills
ADVANCED ★★★
-
Facebook Ads, Google Tag Manager, Video Ads, Graphic Ads, AdSense, Google Analytics, Canva, SEO, SEM, SEMrush, Google AdWords, Google Adwords Keyword Planner, Bing Ads,
INTERMEDIATE ★★
-
Marketing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17000591487
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HUAWEI
- Processor: Ryzen 5 5500U
- Operating System: Windows 11
All-inclusive Rate: USD $11.60/hr
Dan
Candidate ID: 595756
ADVANCED
-
Google AdWords...
INTERMEDIATE
-
Salesforce CRM, Google Adwords Keyword Planner, Google Analytics, Bing Ads...
Median Rate
$11.60
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.56 per hour or $USD 1175.35 per month
Full Time: $USD 11.60 per hour or $USD 2010.39 per month
Remote Staff Recruiter Comments
Dan is a seasoned digital marketing professional with seven years of hands-on experience in paid media, specializing in Google and Bing Ads. His background combines extensive experience in the BPO industry and in-depth exposure to performance-based advertising strategies for a wide array of industries.
He has served international clients based in the U.S., New Zealand, and Australia across various verticals including e-commerce, legal services, home improvement, real estate, food service, and healthcare. He is highly proficient in managing full-funnel ad campaigns, conducting budget optimization, A/B testing, keyword analysis, and tracking performance via analytics platforms and reporting tools.
Dan demonstrates confidence, adaptability, and a strategic mindset, making him a strong candidate for a part-time paid ads role with a results-driven organization.
Work Experience Overview:
-
Digital Advertising Specialist – Google Ads (BPO Environment):
Worked directly with advertisers seeking expert assistance with campaign creation, optimization, and performance tracking. Managed all Google Ads platforms including Search, Display, Video, App, and Shopping. Performed A/B testing, keyword optimization, and ad copy development. Provided strategic consultations on budget planning, targeting, and conversion tracking. -
Search Engine Marketing Specialist – Agency Setting (New Zealand-based):
Assigned via a global staffing firm to an NZ-based digital agency. Focused on SEM execution with an emphasis on Google and Bing Ads. Collaborated with account managers and supported client campaigns in various industries. Used analytics and tag management for tracking and reporting. -
Performance Marketing Specialist – U.S.-based Agency (Deathcare & Local Services):
Managed paid media campaigns for clients in niche markets such as hospice care, funeral services, and home improvement. Led performance reporting and optimizations using Google Ads, Looker Studio, and third-party tools. Handled diverse campaign goals including lead generation, purchases, and brand awareness. -
Freelance Consultant – Digital Advertising (Philippines):
Most recently worked for a local digital marketing agency, initially as a consultant and later transitioned to full-time based on performance. Oversaw end-to-end campaign execution and strategy for a range of small business clients. Responsible for optimizing campaign budget utilization and improving ad ROI.
Tools & Platforms:
- Ad Platforms: Google Ads (Search, Display, Video, App, Shopping), Bing Ads
- Tracking & Analytics: Google Analytics (GA4), Google Tag Manager, Looker Studio
- Third-Party Tools: SEMrush, SpyFu, Ahrefs, CallRail, Zapier
- Reporting: Google Sheets, Excel, Word Docs
He can start ASAP and is amenable to Part-time arrangements.
Predictive Index Behavioral Profile- Promoter
Strongest Behaviors
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
- Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Dan Angelo is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Employment History
CSR and Technical Support T2
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2008 to September 2010 (30 Months)
Duties and Responsibilities:
- Responds to telephone inquiries about the company's product or services.
- Providing excellent customer service in both account and technical queries.
- Providing new connections and support for existing VOIP for consumers.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2010 to November 2012 (26 Months)
Duties and Responsibilities:
- Job duties involve answering inbound calls.
- Providing excellent customer service in both account and technical queries.
- Using remote access with customers using TeamViewer.
Google Ads Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2023 to April 2024 (12 Months)
Duties and Responsibilities:
- Creating and setting up advertising campaigns based on the client's goals and objectives. This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
- Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy.
- Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
- Set and adjust bid amounts to ensure the client's ads are competitive in the auction process. Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
- Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
- Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
- Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
- Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high-performing keywords and ads while controlling ad spend.
Bing Ads
- Create and organize campaigns based on business goals.
- Set up ad groups with relevant keywords and targeting options.
- Conduct thorough keyword research to identify high-performing and relevant keywords.
- Use tools like Bing Keyword Planner to discover new opportunities.
- Write a compelling ad copy that aligns with the target audience.
- Create multiple ad variations for A/B testing.
- Set and manage daily and monthly budgets.
- Monitor spend to ensure campaigns stay within budget.
- Determine bidding strategies (manual vs. automated).
- Adjust bids based on performance metrics to optimize ROI.
- Regularly review campaign performance using metrics like CTR, CPC, and conversion rates.
- Analyze data to identify trends and make informed decisions.
- Test different ad copy, landing pages, and targeting strategies.
- Implement changes based on test results to improve performance.
- Ensure landing pages are optimized for conversions.
- Collaborate with web development or design teams if needed.
- Create regular performance reports for stakeholders.
- Use insights from reports to inform future strategies.
- Set up and manage audience segments for remarketing and targeting.
- Utilize demographic, geographic, and behavioral targeting options.
- Ensure all ads comply with Bing's advertising policies.
- Stay updated on industry trends and platform updates.
- Work with other marketing channels (like SEO and social media) for integrated strategies.
- Communicate with team members and stakeholders to align on goals.
- Stay informed about new features, tools, and best practices for Bing Ads.
Google Ads Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2018 to February 2022 (39 Months)
Duties and Responsibilities:
- Creating and set up advertising campaigns based on the client's goals and objectives.
- This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
- Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy.
- Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
- Set and adjust bid amounts to ensure the client's ads are competitive in the auction process.
- Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
- Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
- Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
- Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
- Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high- performing keywords and ads while controlling ad spend.
- Stay up to date with its features and algorithms to adapt their strategies and campaigns accordingly.
Search Engine Marketer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2022 to February 2023 (9 Months)
Duties and Responsibilities:
- Creating and set up advertising campaigns based on the client's goals and objectives.
- This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options
Google Ads Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2024 to March 2025 (5 Months)
Duties and Responsibilities:
- Set up and manage campaigns aligned with client goals across various formats (search, display, video, shopping).
- Perform keyword research to inform targeting strategies. -Write compelling ad copy tailored to user intent.
- Manage bids for cost-effective ad placement.
- Run A/B tests to refine ads, headlines, and landing pages.
- Optimize targeting by audience, location, device, and other factors.
- Monitor key metrics (CTR, conversion rate, ROI) and adjust campaigns accordingly.
- Improve Quality Score and manage budgets to maximize performance and minimize costs.
Education History
Field of Study:
Science & Technology
Major:
Bachelor Science in Information and Technology
Graduation Date:
March 30, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Google AdWords
INTERMEDIATE ★★
-
Salesforce CRM, Google Adwords Keyword Planner, Google Analytics, Bing Ads, Google MerchantSpyfuSEMrushAsanaTrello
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17034539256
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo Idea pad 3
- Processor: 12th Gen Intel Core i5-12500H
- Operating System: Windows 11
All-inclusive Rate: USD $15.53/hr
Paul
Candidate ID: 566754
ADVANCED
-
Digital Marketing, Facebook Ads, Google AdWords, Google Analytics...
INTERMEDIATE
-
Google Tag Manager, Google Data Studio, LinkedIn Marketing, Hubspot CRM...
Median Rate
$15.53
$17.06
if $1 = PHP52
$21.05
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 15.53 per hour or $USD 1345.50 per month
Full Time: $USD 15.53 per hour or $USD 2691.01 per month
Remote Staff Recruiter Comments
1. Career Highlights / Relevant Projects
-
Started in SEO content writing before expanding into full-spectrum digital marketing including Google Ads, Meta Ads, Reddit Ads, and LinkedIn Campaigns—managing both B2B and B2C campaigns end-to-end.
-
Led campaign strategy and execution for real estate, SaaS, and IT clients, performing keyword research, landing page mapping, A/B testing, and ad optimization based on platform data and user behavior.
-
Formerly led SEO, PPC, and social media teams at a digital agency, overseeing strategy, team management, and campaign planning aligned with client SLAs.
-
Currently supports part-time lead generation campaigns and project management for an IT services business, running Google and LinkedIn Ads within the HubSpot ecosystem.
-
Demonstrated strong experience in campaign performance tracking, budget optimization, and cross-platform reporting using data from Google Analytics, Search Console, and ad managers.
-
Experience working with brands across industries including QSR, publishing, FMCG, pharma, personal care, and nonprofit organizations in the US, Canada, Australia, and the Philippines.
2. Skill Proficiency + Tech / Software Proficiency
Skill Proficiency: On-page SEO, SEM, media buying, campaign strategy, lead generation, content planning, email marketing, HubSpot automation, keyword research, paid ads optimization, and performance reporting.
Tech / Software Proficiency: Google Analytics, Google Search Console, Google Ads, Meta Ads Manager, HubSpot, Canva, SEMrush (past), Ubersuggest, Reddit Ads, LinkedIn Campaign Manager, Microsoft Office.
Certifications: Holds past certifications in Google Ads (Search, Display, Video), Meta Media Planner & Buyer (until 2020), Reddit Ads, and HubSpot Marketing Automation. Though some certifications have expired, his knowledge remains up to date through continued campaign work.
He is available to start immediately.
Predictive Index Behavioral Profile: Captain
Strongest Bahaviors:
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
Paul John is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Software Proficiency: Skilled in Google Ads and basic CRM tools, with limited exposure to technical SEO (primarily on-page SEO) and no experience in backend optimizations or advanced technical SEO adjustments.
Specialization: Paul’s expertise lies in creating and optimizing PPC campaigns, particularly within Google Ads. His approach includes goal setting, audience analysis, budget planning, ad copy creation, structured ad group setup, and performance monitoring, all aimed at improving metrics like click-through rate and landing page relevance.
Strengths: Paul excels in PPC strategy and performance improvement through quality score optimization, ad fatigue management, and landing page adjustments, utilizing data-driven insights to refine keyword strategies and ad relevancy.
Home Office Setup: He operates from a remote-ready setup with a MacBook Pro M2, dual monitors, a 150 Mbps Globe broadband connection, and mobile data backup, allowing him flexibility and reliability for remote work.
Employment History
Senior Media Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2016 to February 2021 (55 Months)
Duties and Responsibilities:
- Responsible for Digital Media Strategy and Paid Media Plan for Business Development team (pitches) and assigned brands.
- Responsible for Ad Ops (mounting & buying) for assigned brands.
- Campaign reporting and analysis.
- Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB and Google for local clients.
Media Officer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2018 to June 2020 (28 Months)
Duties and Responsibilities:
- Responsible for Paid Media Plan for assigned brands.
- Responsible for Ad Ops (mounting & buying) for assigned brands.
- Campaign reporting and analysis.
- Specialised in R&F (brand awareness) campaign in Facebook and Google for local clients.
Marketing Officer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2016 to January 2018 (21 Months)
Duties and Responsibilities:
OIC for Marketing
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
March 2017 to December 2017 (9 Months)
Duties and Responsibilities:
Senior Content Writer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2015 to March 2016 (5 Months)
Duties and Responsibilities:
- Responsible for copywriting for blog articles for assigned clients.
- Responsible for social media calendar creation for assigned clients.
- Responsible for Ads mounting (Facebook page likes, reach and Google search PPC)
- Responsible for creating TDKH for on-page SEO
- Responsible for Keyword Planning Ads Reporting and Google Analytics reporting for SEO clients.
Content Writer
Industry:
Accounting / Audit / Tax
Employment Period:
April 2015 to September 2015 (5 Months)
Duties and Responsibilities:
- Responsible for copywriting for blog articles for assigned clients.
- Responsible for social media calendar creation for assigned clients.
- Responsible for creating TDKH for on-page SEO
- Responsible for Keyword Planning Google Analytics reporting for SEO clients.
Marketing Associate
Industry:
Electrical & Electronics
Employment Period:
January 2015 to March 2015 (2 Months)
Duties and Responsibilities:
- Product Management
- Social Media
Junior Business Dev Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2014 to December 2014 (2 Months)
Duties and Responsibilities:
Marketing Assistant Marketing Associate
Industry:
Manufacturing / Production
Employment Period:
September 2011 to September 2014 (36 Months)
Duties and Responsibilities:
- Brand Marketing
- Brand Management for the Flagship brands.
- Traditional Ad Buying
- Magazine, News Paper, OOH & Cinema Ads
FULL STACK DIGITAL MARKETER
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2022 to April 2025 (30 Months)
Duties and Responsibilities:
- Running Google Ads. LinkedIn and Reddit Ads (Leads Generation) |
- Responsible for Google Business Profile, G2 and Capterra update.
- Ad hoc Facebook Ads (Awareness to Leads-Gen) |
- Running Email / Drip Campaign on HubSpot
- Landing page optimization on HubSpot
- Zoom webinar marketing
- On-page SEO optimization
Paid Social Executive
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
March 2023 to February 2024 (11 Months)
Duties and Responsibilities:
- Manages Meta, Snapchat, Reddit & TikTok Paid Campaigns of Subway Canada
- Monitoring Campaigns, and campaign monitoring for Subway Canada.
- Lead the Social paid campaign for Subway which is Full-funnel (Awareness to Online sales)
Freelance Digital Marketing Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
March 2022 to April 2023 (12 Months)
Duties and Responsibilities:
- Responsible for spearheading Google Search for Leads Gen
- Responsible for Google Business Profile update.
- Ad hoc Facebook Ads (Awareness to Leads Gen) |
- Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB, Google, Linkedin for local and few US clients.
Digital Marketing Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
March 2021 to September 2022 (17 Months)
Duties and Responsibilities:
- Manages the production team (SEO, PPC, Socials) on a daily basis.
- Strategy-building for VIP clients
- Deliver SEO service and Leads Gen ppc campaign to Reators / real-estate agents in the west-coast
Senior Media Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2018 to June 2020 (28 Months)
Duties and Responsibilities:
- Responsible for Digital Media Strategy and Paid Media Plan for Business Development team (pitches) and assigned brands
- Responsible for Ad Ops (mounting & buying) for assigned brands.
- Campaign reporting and analysis.
- Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB and Google for local clients.
- Media Officer
- GetHooked 360 Inc. | Feb 2018 - June 2020
- Responsible for Paid Media Plan for assigned brands
- Responsible for Ad Ops (mounting & buying) for assigned brands.
- Campaign reporting and analysis
- Specialised in R&F (brand awareness) campaign in Facebook and Google for local clients.
Senior Content Writer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2018 to January 2018 (2 Months)
Duties and Responsibilities:
- Responsible for Paid ads ads and leads Nurturing of Manila as an Internal Brand
- Meet clients for campaign briefing with the sales team.
Education History
Field of Study:
Mass Communications
Major:
Broadcast Communication
Graduation Date:
December 31, 2010
Located In:
Philippines
License and Certification: :
Civil Service Professional License
Skills
ADVANCED ★★★
-
Digital Marketing, Facebook Ads, Google AdWords, Google Analytics, Google Adwords Keyword Planner, Brand Management, Social Media Management, Social Media Marketing, Email Marketing,
INTERMEDIATE ★★
-
Google Tag Manager, Google Data Studio, LinkedIn Marketing, Hubspot CRM, SEO Writing, Content Writing, SEOCanvaBing AdsTwitter AdsWebinar
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/16395995628
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Mac Book Pro M2
- Processor: silicon M2 chip
- Operating System: MacOS X
All-inclusive Rate: USD $10.62/hr
Angelica
Candidate ID: 538682
ADVANCED
-
Email Marketing, Graphic Design, Adobe Premiere Pro, Adobe Illustrator...
INTERMEDIATE
-
Content Writing, Market Research...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.62 per hour or $USD 920.12 per month
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
Angelica is a Social Media and SEO Specialist with over six years of experience in digital marketing, social media management, and executive virtual assistance. Since beginning her marketing career in 2018, she has worked across local companies, BPO settings, and freelance/agency environments, supporting clients from Australia, the United States, and the United Kingdom.
She has extensive experience managing end-to-end social media strategies across Instagram, Facebook, LinkedIn, and TikTok — from content planning and creation to publishing, community management, and performance optimization. In addition to social media management, she has hands-on exposure to SEO implementation, Google Ads fundamentals, website management, CRM systems, and multimedia content production.
Angelica brings a well-rounded digital marketing skill set, combining creative design, analytics-driven decision-making, and client-focused strategy development.
Core Skills & Technical Expertise
Social Media Management
-
Full-cycle content creation (strategy, design, caption writing, scheduling, posting)
-
Platform management: Facebook, Instagram, LinkedIn, TikTok
-
A/B testing and performance optimization
-
Hashtag and keyword research for improved reach
-
Community management (comment and inbox engagement)
-
Content customization per platform audience behavior
-
Keyword research using SEO tools and planners
-
SEO-driven caption writing and hashtag optimization
-
Basic Google Ads knowledge (Google Digital Garage Certified – 2022)
-
Traffic-oriented content planning
-
Lead-supportive messaging strategies
-
Use of AI tools (e.g., ChatGPT) for optimized SEO captions
-
Graphic design (Adobe Photoshop, InDesign, Canva)
-
Video editing (Adobe Premiere Pro, basic After Effects, CapCut)
-
Promotional branding materials
-
Infographics and ad creatives
-
Short-form video editing for social platforms
-
Website management (Squarespace)
-
CRM systems: Onyx, AgencyBloc
-
Email marketing platforms: Mailchimp, Zoho
-
Collaboration tools: Slack
-
Executive assistant support functions
-
Client consultation and strategy alignment
-
Brand voice development
-
Data-informed content decisions
-
Cross-industry marketing adaptability
-
Remote work and agency collaboration experience
Summary of Work Experience
Angelica began her marketing career in 2018 with a local company in the Philippines before transitioning into BPO settings in 2019–2020. Over the past five to six years, she has worked in freelance and agency environments, supporting international clients.
She has handled clients across various industries, including:
-
Real estate agencies
-
Insurance companies
-
Healthcare organizations
-
Executive coaching businesses
-
Fabrics manufacturing companies
-
Influencers and personal brands
Angelica has managed accounts from strategy development to execution. Her workflow typically includes:
-
Conducting client consultations to identify business goals.
-
Designing brand-aligned visual templates.
-
Creating platform-specific content (graphics, captions, videos).
-
Scheduling and publishing posts.
-
Running A/B tests to determine effective content formats.
-
Engaging with audiences through comments and inbox management.
-
Optimizing hashtags and captions using SEO insights.
Her content varies depending on the industry:
-
Real Estate: Property-focused visuals and feature highlights.
-
Insurance & Executive Coaching: Informative and educational content.
-
Healthcare: Value-driven, credibility-focused informational posts.
-
Influencers: Trend-based and engagement-driven content.
-
Manufacturing: Product-centered branding materials.
Angelica incorporates SEO into her social media strategy by:
-
Conducting keyword research using free SEO tools and planners.
-
Selecting high-traction and trending keywords/hashtags.
-
Crafting optimized captions to increase discoverability.
-
Applying foundational knowledge from Google Digital Garage certification (2022).
While her SEO experience is primarily social-media-focused, she integrates keyword optimization into content messaging to support reach and engagement.
Executive Assistant RoleCurrently, Angelica works as an Executive Assistant under an agency setup (BruntWork), providing marketing and administrative support. Her responsibilities include CRM management, website updates, email marketing, and digital asset creation.
- Angel has a bachelor's degree in communication and has been working in businesses such as real estate, textile, jewelry, pawnshops, and outsourcing companies for approximately 4 years, handling and performing jobs such as Marketing Assistant, Campaign Coordinator & Sales Administrator, and Graphic Designer. She has catered to both local and Australian clients.
- She was exposed to the following tasks:
- Social Media Management (Facebook, Instagram, LinkedIn)
- Graphic Designing
- Market Research and Competitor Analysis
- Content Writing (Product-based)
- Email Marketing
- Reporting
- Administrative tasks
- She is proficient using tools such as Mailchimp, Adobe, MS Office, Google apps and CRMs.
- She can start ASAP, amenable to working any shifts and opent to any full-time or part-time roles.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
ANGELICA is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Employment History
Marketing Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2022 to November 2023 (12 Months)
Duties and Responsibilities:
- Created and managed digital marketing campaigns, including social media for Facebook and LinkedIn, email marketing, and content creation Collaborated with partner businesses to understand their unique selling propositions and value propositions, ensuring marketing efforts aligned with their brand messaging.
- Conceptualized, designed, and produced a variety of marketing collaterals, including flyers, posters, brochures, and promotional materials, to support diverse marketing campaigns.
- Responsible for the development and management of the organizations' database Contributed to the overall growth and success of one of the brands by consistently delivering high-quality marketing services and fostering long-term client relationships with the client winning Entrepreneur of the Year. Spearheaded the complete lifecycle of the organization's database, overseeing design, implementation, and maintenance to ensure optimal performance and reliability. In charge of the monthly email marketing program, overseeing planning, execution, and analysis of campaigns of all three businesses.
Graphic Designer Marketing Staff
Industry:
Banking / Financial Services
Employment Period:
June 2018 to February 2019 (7 Months)
Duties and Responsibilities:
- Designed and developed a wide range of promotional materials, including printed collateral such as brochures, posters, and flyers, as well as online assets like social media graphics, banners, and email campaigns.
- Successfully managed and curated content for all social media platforms, including Facebook and Instagram.
- Facilitated communication between the company heads and external partners and suppliers, ensuring smooth collaboration on various marketing projects.
- Captured high-quality images of jewelry products for use in advertising campaigns
Marketing Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2021 to September 2022 (12 Months)
Duties and Responsibilities:
- Developed and executed creative social media campaigns on platforms such as Facebook and Instagram, aligning strategies with client objectives and target audience profiles.
- Conducted market research and competitor analysis to identify trends, optimize content, and stay ahead in the rapidly evolving landscape of social media marketing.
- Compiled and organized data from various sources, including email marketing platforms and social media analytics tools, to create clear and concise reports.
- Conducted in-depth analysis of website traffic using Google Analytics, providing insights and recommendations to optimize user experience and increase online performance.
- Identified trends in visitors to the company site and tailored marketing campaigns to focus on those demographics Created analytics reports highlighting key information from marketing research to present to clients PROFESSIONAL EXPERIENCE
Graphic Designer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2017 to May 2017 (1 Months)
Duties and Responsibilities:
- Created visually compelling and on-brand social media content for diverse clients using Adobe Photoshop, ensuring a consistent and polished aesthetic across platforms.
- Conducted market research to gather relevant insights and competitive analysis, incorporating findings into a proposal to showcase the agency's strategic approach.
- Captured high-quality event footage for social media content, ensuring visually engaging videos that effectively conveyed the atmosphere and highlights of each event.
Campaign Coordinator and Sales Administrator
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2019 to July 2021 (28 Months)
Duties and Responsibilities:
- Executed the timely and accurate uploading of data into the CRM system, ensuring the integrity and completeness of customer information.
- Managed, updated and created listings to the web in different external portals for real estate industry.
- Utilized scheduling software and tools to manage appointments, maintain accurate records, and send timely reminders to both customers and service providers.
- Created all marketing collateral, including brochures, flyers, posters, and digital assets, to ensure a cohesive and consistent brand presence.
- Managed client database and updated contact information of partner conveyancers Conducted aerial shot land marking, identifying and highlighting key features of properties to provide a comprehensive visual overview.
Digital Marketing
Industry:
Accounting / Audit / Tax
Employment Period:
February 2024 to October 2024 (8 Months)
Duties and Responsibilities:
- Created and managed digital marketing campaigns, focusing on social media content for LinkedIn to drive engagement and brand awareness.
- Conceptualized, designed, and produced a variety of marketing collaterals, including brochures, posters, and stall designs, effectively supporting diverse marketing initiatives.
- Created and managed digital marketing campaigns, including social media for Facebook LinkedIn, email marketing, content creation.
- Collaborated with partner businesses to understand their unique selling propositions and value propositions, ensuring marketing efforts aligned brand messaging.
- Conceptualized, designed, and produced a variety of marketing collaterals, including flyers, posters, brochures, promotional materials, to support diverse campaigns.
Executive Assistant
Industry:
Insurance
Employment Period:
November 2024 to February 2026 (15 Months)
Duties and Responsibilities:
Education History
Field of Study:
Advertising/Media
Major:
Communication Arts
Graduation Date:
April 26, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Email Marketing, Graphic Design, Adobe Premiere Pro, Adobe Illustrator, Adobe Acrobat, Social Media Management, CRM, MailChimp,
INTERMEDIATE ★★
-
Content WritingMarket Research
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15717470842
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz 2.50 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $14.54/hr
Larien
Candidate ID: 537028
ADVANCED
-
Google AdWords, LinkedIn Lead Generation, Facebook Ads...
INTERMEDIATE
-
Bing Ads...
Median Rate
$14.54
$15.95
if $1 = PHP52
$19.61
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 14.54 per hour or $USD 1260.43 per month
Full Time: $USD 14.54 per hour or $USD 2520.85 per month
Remote Staff Recruiter Comments
- Yen is a Digital Marketing Specialist with 4+ years of experience in running PPC campaigns for Google, Bing, Facebook, Instagram, LinkedIn, and TikTok. He is a graduate of Business Administration with a major in Marketing and Business. He was employed in several companies like digital marketing agency, BPO, and events. He provided his services to local, US, and Singapore-based clients. Currently, he is a full-time Senior Marketing Specialist in a known IT solutions provider in North America and APAC.
- He's been performing and is well-versed with the following:
- Setting up and optimizing search ad campaigns
- Setting up SEM, YouTube, GDN, & Facebook campaign
- Customizing SEM campaigns
- Monitoring and optimizing campaigns
- SEM keyword research
- Managing campaign budgets
- Creating Post-Campaign Reports and Paid Media performance reports
- Conducting Marketing Research
- Manages paid advertising platforms on Google, YouTube, Facebook, Instagram, Twitter, and LinkedIn
- He took training in Google Analytics 4.
- He is proud to share that he, together with his team, was able to minimize the cost-per-lead (CPL) of one of his clients to 15-20%. He also created a tracker for budget control that is still being used on one of his employments to this day.
- He utilizes a number of applications and tools such as Google Analytics, Google Ads Editor, Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook), Looker Studio, Asana, Trello, Meta Business Manager, LinkedIn Ads Manager, and Slack.
- He can start after a 4-week notice.
- He prefers working the mid-shift but is open to a night or morning shift, whether part-time or full-time.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Larien Ray is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Larien Ray plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
PPC Specialist / Paid Media Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2019 to February 2020 (13 Months)
Duties and Responsibilities:
- Monitored performance of 56 search ad accounts for both Google and Bing.
- Keeping the Budget Pacing in check for both branded and generic campaigns.
- Setting up and optimizing search ad campaigns through Google Ads Editor.
- Optimized keyword bids to achieve target ROI
Campaign Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2020 to April 2021 (14 Months)
Duties and Responsibilities:
- Customized SEM campaigns for a US-based digital marketing agency.
- Performed client-requested optimizations to improve campaign performance.
- Closely monitored and optimized campaigns to improve performance indicators and achieve monthly lead targets.
- Conducted regular weekly alignments with the client.
Digital Marketing Optimizer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2021 to October 2021 (6 Months)
Duties and Responsibilities:
- Setting up SEM, YouTube, GDN, & Facebook campaigns
- Optimize campaigns to improve performance
- Creating Performance Reports
- Performing client-requested changes
- Managing campaign budgets
- Monitoring campaign performances
- SEM Keyword Research
PPC Specialist
Industry:
Exhibitions / Event management / MICE
Employment Period:
January 2021 to June 2022 (17 Months)
Duties and Responsibilities:
- Pioneer team
- Creating Media Plans
- Conducting Marketing Research
- Monitoring and Optimizing PPC Campaigns
- Creating Post-Campaign Reports
- Managed Google, Facebook/Instagram & LinkedIn Ads
- Used Google Analytics for landing page insights and traffic acquisition
Senior Marketing Specialist
Industry:
General & Wholesale Trading
Employment Period:
June 2022 to December 2023 (18 Months)
Duties and Responsibilities:
- Creates Media Plan
- Manages paid advertising platforms on Google, YouTube, Facebook, Instagram, Twitter, & LinkedIn.
- Manages paid media budget pacing and allocation.
- Creating Paid Media performance reports using PowerPoint and Excel with Dashboards and insights.
- Coordinates with different workstreams to ensure campaign launch would go smoothly.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing And Business
Graduation Date:
January 1, 2018
Located In:
Philippines
License and Certification: :
- Google Analytics 4 (GA4) Essential Training
Skills
ADVANCED ★★★
-
Google AdWords, LinkedIn Lead Generation, Facebook Ads,
INTERMEDIATE ★★
-
Bing Ads
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/15645395814
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Machinike
- Processor: AMD Ryzen 7
- Operating System: Windows 11
All-inclusive Rate: USD $8.65/hr
Ruby
Candidate ID: 527076
ADVANCED
-
SEO, Google AdWords, Google Analytics, Email Marketing...
INTERMEDIATE
-
SEMrush, Yoast, MailChimp, Trello...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.62 per hour or $USD 920.12 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Ruby has been working for more than 20 years. She has a degree in Mass Communication. She acquired her experience in Media, Advertising and Marketing Industries. She has experience as a Marketing Manager, Digital Marketer, Social Media Manager, Marketing Executive and Communication Manager
- She has also worked with digital publishing company for one of the biggest new outlets in the Philippines .
- She has certifications in the following:
- Google Digital Garage Certification
- Digital Marketing HubSpot Academy
- Digital Advertising HubSpot Academy
- Social Media Marketing HubSpot Academy
- Google Analytics Certification (currently taking the most recent one)
- She has worked with a flooring company that caters to residential clients from Singapore and build their social media presence and strategies
- She also has experience executing email marketing campaigns
- She was responsible for helping businesses develop and execute effective digital marketing strategies to increase their online visibility and sales She managed Digital and E-commerce platforms. She plans, implements and monitors the Internal and external marketing strategies of her clients. She manages the brand's image of her client through Public Relations and Corporate Communications under media and blogs. She plans brand marketing. Website and mobile app pre- and post-launch marketing. also handled digital and offline advertising.
- She analyzed market competition and determined what would attract, engage, and keep members and partners.
- She has experience curating for social media contents whether its paid or organic campaigns
- With SEO, she has wide scope of experience with on-page, off page, and technical SEO which includes doing keyword research, backlinking and checking meta tags and description
- Her experience with WordPress involved only in updating pages and landing pages
- One of her significant campaigns is when she ranked up to 300 percent through the extensive efforts on writing compelling articles and effective keywords
- She is proficient in using:
- YouTube
- Loomly
- Hootsuite
- Google Ads
- Google Analytics
- Mailchimp
- Trello
- WordPress
- Magento
- SEO
- SEM
- SEMRush
- Hubspot
- Teams
- Yoast
- Canva
- Cup Cut
- Adobe After Effects
- Adobe Final Cut Pro
- Adobe Photoshop
- Shopify
- She can start ASAP and is open for full-time and part-time positions.
Strongest Behavior
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Ruby Rose is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
Marketing Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2014 to May 2015 (16 Months)
Duties and Responsibilities:
- Manages and strategizes company's digital marketing and strategy
- Manages the brand image for above-the-line and below-the-line initiatives
- Acquires and retains consumers
- Manages the brand's image through Public Relations, Corporate Communications, liaises with the media, bloggers, and consumers
- Oversees the creative aspect of all brand content and collaterals
Digital Marketing Senior Manager
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2016 to November 2020 (58 Months)
Duties and Responsibilities:
Digital Sales and Marketing Manager
Industry:
Retail / Merchandise
Employment Period:
April 2021 to January 2022 (9 Months)
Duties and Responsibilities:
• Responsible for all digital and internet components to increase CWI Group
• Plans, implements, and monitors internal and external marketing strategies
Freelance digital marketing and e commerce strategist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
November 2020 to February 2024 (39 Months)
Duties and Responsibilities:
- responsible for helping businesses develop and execute effective digital marketing strategies to increase their online visibility and sales.
- As a freelancer, they work independently and often remotely, providing their services to clients on a project or contract basis.
News Online In-Charge/Producer
Industry:
Entertainment / Media
Employment Period:
January 1998 to December 2000 (35 Months)
Duties and Responsibilities:
- Schedule and post news features, collaborating with the editor-in-chief and TV, radio, and cable news feature producers
Head Writer
Industry:
Entertainment / Media
Employment Period:
January 2000 to December 2001 (23 Months)
Duties and Responsibilities:
- Edit channel plugs and write interstitials.
Segment Producer/Writer
Industry:
Entertainment / Media
Employment Period:
January 2001 to December 2003 (35 Months)
Duties and Responsibilities:
- Write, produce and edit segments for Unang Hirit and develop and write spiels, questions, and gimmicks for episodes (Partners: Mel & Jay)
Marketing Executive
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2003 to December 2007 (59 Months)
Duties and Responsibilities:
- Manage all marketing and public relations materials, including videoke microphone branding
- Liaise with all major TV networks and ad agencies for news releases and TV, radio, print, and Out of Home ads
Marketing and Communications Manager
Industry:
Entertainment / Media
Employment Period:
January 2008 to December 2010 (35 Months)
Duties and Responsibilities:
- Manages above- and below-the-line advertising and marketing for Filipinos abroad
- Programs and manages streaming videos.
- Coordinates site programming with TV networks.
Digital Marketing
Industry:
Employment Period:
January 2010 to December 2012 (35 Months)
Duties and Responsibilities:
- Plans brand marketing. Website and mobile app pre- and post-launch marketing.
- Digital and offline advertising
- Analyzes market competition and determines what will attract, engage, and keep members and partners.
Marketing Manager
Industry:
Entertainment / Media
Employment Period:
January 2012 to July 2013 (18 Months)
Duties and Responsibilities:
- Handles Network's brand, communication, trade, affiliate, consumer, and digital marketing
- Develops marketing strategy to increase brand awareness and business unit growth (channel placements) working closely with the Advertising Sales team
P.A./Researcher/Segment Producer/Writer
Industry:
Entertainment / Media
Employment Period:
January 1992 to December 1996 (59 Months)
Duties and Responsibilities:
- Production Assistant for Teysi ng Tahanan, Tatak Filipino Researcher and Segment Producer, and 'Sang Linggo na po Sila Writer.
Education History
Field of Study:
Mass Communications
Major:
Mass Communications
Graduation Date:
March 31, 1992
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
SEO, Google AdWords, Google Analytics, Email Marketing, Social Media Management, Content Writing, Marketing Strategy,
INTERMEDIATE ★★
-
SEMrushYoastMailChimpTrelloCustomer Experience
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15352570206
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Pro (Retina, 13-inch, Early 2015)
- Processor: 2.7 GHz Dual-Core Intel Core i5
- Operating System: MacOS X
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Step 6: Learn from the Crisis to Prevent the Next PR Backlash
Customers may forgive a brand once – but if it happens again, or a third time, earning back trust becomes much harder, or even impossible. But while you can’t always stop the next crisis, you can prepare for it to make sure it does less damage.

Start by doing an internal review and documenting everything. Make it honest, thorough, and a team effort. Be sure to include:
- Timeline of events;
- What worked and what didn’t;
- How your internal and external messages performed;
- Who was affected and how; and
- What policies, behaviors, or systems failed to prevent the issue.
Train Teams in Crisis Communication Scenarios
Once you’ve gathered the details, involve your whole team. Great brands don’t just hope to avoid a PR backlash, they prepare for it and train in case it happens again.
So, you should run crisis drills (including social media crisis handling for relevant teams) with different departments, such as:
- Marketing and PR Team – For clear messaging;
- Legal Team – To check risks and limits;
- Customer Service – To answer customer questions; and
- Executives and Spokespeople – For public statements and interviews.
These drills should cover scenarios like:
- When a controversial or experimental ad goes wrong;
- Product recalls;
- Data breaches
It also helps to run mock press conferences, social media replies, and teamwork drills. The goal is to avoid confusion and make sure everyone knows what to do under pressure.
FAQ: Managing PR Backlash in the U.S. Market
Here are some common questions about handling PR backlash for businesses in the U.S.
#1. Should I Delete Negative Posts or Reviews?
As mentioned earlier, deleting negative posts can make your brand look defensive or like it’s hiding something. It often backfires and can lead to even more backlash and attention.
Thus, instead of deleting, you should:
- Respond calmly to valid feedback to show you’re listening,
- Admit the issue without being defensive,
- Only delete content that violates community guidelines, like hate speech, threats, or spam.
#2. Can I Sue for Defamation or Fake Backlash?
You can sue, but it’s usually not worth it. U.S. law allows defamation cases, but the bar is high, especially for brands or public figures.
Even if false claims hurt your reputation, winning is hard and the case could end up damaging your brand even more.
Therefore, it’s better to correct misinformation through public statements, FAQs, or media outreach. Let the facts defend your brand, not costly lawsuits.
#3. How Much Should I Involve Legal Counsel in Public Statements?
Your legal team should be involved to protect your brand, but don’t let them write the whole message. Overly legal statements can sound cold, unclear, or insincere.

So, it’s better if the message comes from the CEO, founder, or top manager.
Let your PR or comms team set the tone, and have your legal team on standby to review it prior to release to cover your bases.
#4. Should I Pause All Marketing During a PR Crisis?
Initially, yes.
A business-as-usual approach can seem tone-deaf or out of touch. That’s why it’s best to pause scheduled posts, ads, and promotions to give your team time to assess the situation.
If the crisis is major, such as public backlash, leadership scandals, or product recalls, it’s best to pause most marketing campaigns.
Instead, focus on messaging that shows empathy, accountability, and action, like your public apology and the steps you’re taking to address the issue.
Conclusion: A Crisis is a Test – And An Opportunity
A public relations crisis can be traumatic, but it’s not the end of your brand.
While the damage may feel overwhelming at first, what matters more is how you respond. Every brand, no matter how big or small, is vulnerable to mistakes, especially in an age where feedback can spread with just a few clicks.

However, what sets great brands apart is how they bounce back — by owning their mistakes, staying honest, and making real changes.
So when a PR crisis hits, don’t panic. Admit what went wrong, say sorry, take responsibility, and follow through with real changes. Done correctly, you can slowly rebuild trust and recover.
For more information on how (and where) to find the best marketing team to help with all of these, call us today or request a call back now.
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.






