Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”
Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.61/hr
MARJORIE
Candidate ID: 526498
ADVANCED
-
Xero, Microsoft Office, Google Apps...
INTERMEDIATE
-
Human Resource Management, Recruiting, Administrative Support, Payroll Management...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.58 per month
Full Time: $USD 7.61 per hour or $USD 1319.17 per month
Remote Staff Recruiter Comments
- Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
- She was exposed to the following tasks:
- Timekeeping
- Payroll
- End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
- Administrative tasks
- She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
- She is Xero certified.
- She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
HR Staff
Industry:
Healthcare / Medical
Employment Period:
November 2017 to July 2018 (8 Months)
Duties and Responsibilities:
- To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
- To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
- To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
- To request office supplies and other materials needed by the Personnel Department.
- To update 201 files of the employees.
- To prepare the monthly daily time record (DTR) of employees.
- To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
- To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
- To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
- To assist the employees to fill up PHIC, HDMF, SSS and BIR forms.
- To perform other duties as may be required by the management.
HR Officer Timekeeping AND Payroll
Industry:
Others
Employment Period:
December 2020 to June 2023 (30 Months)
Duties and Responsibilities:
- Verifies attendance, hours worked & pay adjustment of the employees within cut-off
- Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
- Submits employee movements for pay adjustment
- Process Payroll Summary Report every month for locals & foreign employees
- Process Daily, Weekly, and Monthly Payroll Report
- Collects all the Department Schedules
- Collect daily the raw data of their actual logs for monthly report
- Process Monitoring Reports (Leave, tardiness etc.)
- Send memo for tardiness and other related attendance violation
- Maintain the employee 201 files & Employee database in the system
- Assist in administering payroll processing of all employees
- Performs other tasks as assigned by your superior from time to time.
HR – Timekeeper
Industry:
Others
Employment Period:
April 2019 to March 2020 (11 Months)
Duties and Responsibilities:
- A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
- A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
- A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
- A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
- A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
- A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
- A timekeeper plays a role in the implementation of new employee orientation programs.
HR – Timekeeper
Industry:
Employment Period:
April 2019 to March 2020 (11 Months)
Duties and Responsibilities:
- Processes weekly timekeeping.
- Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
- Processes Semi weekly timekeeping.
- Sends reports (payroll instructions, dataload adjustment and leave balance).
- Sends OT report after every cut off (weekly & semis).
- Generates monthly manhours.
- Sends Perfect attendance report quarterly and annually.
- Sends Cola report quarterly and annually to NGA.
- Generates tardiness memo every month for 6 times late.
- Performs other tasks as assigned by your superior from time to time.
Education History
Field of Study:
Human Resource Management
Major:
HRDM
Graduation Date:
January 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
XeroMicrosoft OfficeGoogle Apps
INTERMEDIATE ★★
-
Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.61/hr
Eiza
Candidate ID: 526326
ADVANCED
-
Customer Support, Customer Service Management, Data Entry, Facebook Management...
INTERMEDIATE
-
.NET 2.0...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.58 per month
Full Time: $USD 7.61 per hour or $USD 1319.17 per month
Remote Staff Recruiter Comments
- Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
- She was exposed to the following tasks such as:
- Phone Support - Inbound and Outbound
- Appointment Setter
- B2B and B2C Campaign
- Lead Generation
- Customer Service
- Bookkeeping
- Social Media Management
- Conduct Research
- Administrative tasks
- She is proficient in using tools such as:
- MS Tool
- Avaya
- Hubstaff
- Zoom
- Skype
- Google Apps
- She can start ASAP, amenable to working any shifts and open to any part-time roles.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.
With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2020 to July 2022 (21 Months)
Duties and Responsibilities:
- Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2011 to February 2018 (85 Months)
Duties and Responsibilities:
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Appointment Setter
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2009 to October 2010 (14 Months)
Duties and Responsibilities:
- Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.
Live Chat Agent
Industry:
Law / Legal
Employment Period:
October 2023 to November 2024 (13 Months)
Duties and Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information about products, services, policies, and procedures.
- Handle multiple chats simultaneously while maintaining high quality and attention to detail.
- Guide users through technical issues such as website navigation, order placement, or account setup.
- Ensure unresolved issues are followed up and closed in a timely manner.
- Confirm customer satisfaction and offer additional help if needed.
- Follow company protocols for data privacy, security, and customer service standards.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Management
Graduation Date:
January 2, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,
INTERMEDIATE ★★
-
.NET 2.0
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15326679174
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: core i5 10th gen
- Operating System: Windows 10
All-inclusive Rate: USD $8.58/hr
Darwin
Candidate ID: 526306
ADVANCED
-
Customer Service, Outbound Sales, Inbound Sales, Google Apps...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.58
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.58 per hour or $USD 743.33 per month
Full Time: $USD 8.58 per hour or $USD 1486.67 per month
Remote Staff Recruiter Comments
- Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration.
- He attended online training for upskilling as General Virtual Assistant.
- She was exposed to the following tasks:
- Phone Support - Inbound and Outbound calls
- Customer Service
- Lead Generation
- B2C Campaign
- Billing
- Technical Support
- Retention
- Sales
- Bookkeeping
- Administrative tasks
- He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp.
- He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.
Employment History
CUSTOMER SERVICE ASSOCIATE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to June 2022 (33 Months)
Duties and Responsibilities:
- Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
- Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
- Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
- Provide customer assurance and security with their data or personal information.
Office Staff
Industry:
Accounting / Audit / Tax
Employment Period:
June 2014 to August 2019 (62 Months)
Duties and Responsibilities:
- Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
- Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.
Medical Staff
Industry:
Healthcare / Medical
Employment Period:
January 2024 to February 2025 (12 Months)
Duties and Responsibilities:
- Insurance Verification and administrative task
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
January 1, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15326394287
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel i5
- Operating System: Windows 11
All-inclusive Rate: USD $7.61/hr
Marc
Candidate ID: 526268
ADVANCED
-
Customer Service, Sales, Outbound Calling, Inbound Calls...
INTERMEDIATE
-
Administrative Support, Google Calendar, Google Docs, Google Drive...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.58 per hour or $USD 743.33 per month
Full Time: $USD 7.61 per hour or $USD 1319.17 per month
Remote Staff Recruiter Comments
Position Held: Appointment Setter, Customer Service Representative, Marketing Professional
Work Experience:
-
Appointment Setter (2023–2024): Marc scheduled and confirmed appointments using tools such as Calendly, Gmail, and Google Voice. He maintained records and optimized scheduling processes through team collaboration.
-
Customer Service Representative (2022–2023): he provided customer service through phone and email, focusing on booking flights using Amadeus, logging issues in Salesforce, and ensuring customer satisfaction. He also handled inbound and outbound calls while maintaining a high monthly KPI performance.
-
Live Chat Support / Customer Service Representative (2021–2022): Marc handled customer queries through chat and email, booking flights using Saber and World Span while logging details in Salesforce.
-
Appointment Setter (2020–2021): Marc booked appointments for patients, handled vaccine bookings, and ensured KPIs were met.
-
Marketing Professional (2016–2018): Marc developed client relationships, explained vehicle features, and ensured sales quotas were met.
Skills:
-
Customer Service and Sales (Advanced)
-
Inbound and Outbound Calling (Advanced)
-
Appointment Setting (Advanced)
-
Administrative Support, Google Docs, Google Sheets (Intermediate)
Marc has extensive experience in both customer service and appointment setting, excelling in managing client communications through multiple channels (phone, email, chat). His strong background in outbound appointment setting, customer support, and sales roles makes him highly adaptable in environments that require excellent communication skills and relationship management. He consistently meets performance KPIs, which showcases his reliability and efficiency.
Strengths:
- Advanced skills in customer service and sales, including both inbound and outbound call management.
- Extensive experience with appointment setting and customer relationship management.
- Familiarity with tools like Salesforce, Calendly, Google Voice, and various CRM systems.
- Marc Louisse has a solid background in different fields such as sales and marketing, customer service, and the travel industry. To complement my professional experience, I have exceptional organizational skills and ability to prioritize tasks effectively. As a committed and motivated individual, I consistently strive to exceed expectations and deliver outstanding results.
- He was proficient in having these skills and tools:
- Appointment setting / Lead generation
- Data entry and administrative tasks
- Inbound and outbound calls
- Generating leads from multiple sources such as cold calling and email campaigns
- Management of the sales pipeline through the sales cycle
- Proficient in using Amadeus
- Proficient in oral and written communication
- Excellent Customer Service
- Can complete tasks before deadlines
- Experienced in a high-pressure working environment
- Microsoft Office
- Microsoft Teams
- Google Applications
- Google Calendar
- Google Drive
- Canva
- Zoom
- Skype
- Slack
- Amadeus
- Sabre
- Worldspan
- Genesis
- Avaya
- Adobe Acrobat
- Chat GPT
- He has been a Customer Service Representative for 4 years. Booking flights using Amadeus. Assisting customers by answering all their queries through inbound calls. Ensures that customers are satisfied with our service while also making sure that I hit my monthly target KPI.
- He's been a Marketing Professional for 1 year. Sells products by establishing contact and developing relationships with prospective clients while maintaining the relationship by providing information and guidance. Using my knowledge about vehicles to explain and demonstrate vehicle features in a professional and clear manner. Organized and coordinated schedules of the team to ensure we were able to meet obligations and quota.
- Marc Louisse can start ASAP and open for full time and part time roles.
Predictive Index Behavioral Profile - Altruist
Strongest Behaviors
Marc will most strongly express the following behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary
Marc is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marc gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers.
Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2022 to June 2023 (13 Months)
Duties and Responsibilities:
- Booking flights using Amadeus.
- Provided support through phone and email.
- Log every customer’s concern into Salesforce and document their details in every ticket/case.
- Provided good customer service by resolving customers’ issues on time and with a positive attitude.
- Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
- Doing inbound calls to assist customers and outbound calls to coordinate with different departments
Live Chat Support / Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2021 to April 2022 (14 Months)
Duties and Responsibilities:
- Assisting customers by answering all their queries through chat and email using the Gnatta tool. Booking flights using Saber and World Span.
- Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
- Log every customer’s concern into Salesforce and document their details in every ticket/case.
- Provided good customer service by resolving customers’ issues on time and with a positive attitude.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2018 to September 2019 (14 Months)
Duties and Responsibilities:
- Supports customers by providing helpful information, answering questions, and responding to complaints through phone and email.
- Provided customers with information about the product, services, and features.
- Ensures that customers are satisfied with the product, services, and features.
- Making sure that I hit my monthly target KPI.
Marketing Professional
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
February 2016 to April 2018 (25 Months)
Duties and Responsibilities:
- Sells products by establishing contact and developing relationships with prospective clients while maintaining the relationship by providing information and guidance
- Using my knowledge about vehicles to explain and demonstrate vehicle features in a professional and clear manner
- Organized and coordinated schedules of the team to ensure we were able to meet obligations and quota
Appointment Setter
Industry:
Construction / Building / Engineering
Employment Period:
June 2023 to August 2024 (13 Months)
Duties and Responsibilities:
- Schedule and confirm appointments with clients using Calendly, Gmail and Google Voice.
- Maintain accurate and up-to-date appointment records.
- Communicate effectively with clients and team members via Google Voice and Gmail.
- Follow up on appointment confirmations and rescheduling as needed.
- Collaborate with the team to optimize scheduling processes.
Appointment Setter
Industry:
Healthcare / Medical
Employment Period:
January 2020 to January 2021 (12 Months)
Duties and Responsibilities:
- Booking 40-50 appointments daily for patients and log their details using the company’s CRM.
- Doing inbound calls to assist patients and outbound calls to coordinate with different departments using Cisco Finesse.
- Started offering vaccines during early 2021 to existing and new patients.
- Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
Project Manager / Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
September 2024 to January 2025 (4 Months)
Duties and Responsibilities:
- Supports customers by providing helpful information, answering questions, and responding to complaints through phone, chat, and email.
- Cold-calling previous leads, converting them into sales, and conducting email and SMS blasting for promotions and discounts.
- Entering or updating patient details like name, address, contact information, medical history, and insurance information into the pharmacy's system.
- Inputting prescription details, such as drug name, dosage, quantity, directions for use, and doctor information, into the pharmacy’s computer system or software.
- Communicated with patients regarding prescription status updates, including delivery notifications, delays, and changes to orders.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Engineering
Graduation Date:
February 1, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Sales, Outbound Calling, Inbound Calls, Outbound Appointment Setting, Microsoft Office, Chat Support, Salesforce CRM, Trello, Asana, Appointment Setting, Organizational Skills,
INTERMEDIATE ★★
-
Administrative Support, Google Calendar, Google Docs, Google Drive, Google SheetsData EntryAmadeus CRSSabre GDSLead Generation
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15946986822
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: AMD Ryzen 3
- Operating System: Windows 11
All-inclusive Rate: USD $7.61/hr
Mark
Candidate ID: 526075
ADVANCED
-
Account Validation, Facebook, Facebook Marketing, Customer Experience...
INTERMEDIATE
-
Avaya Softphone, Writing, Salesforce CRM, Google Spreadsheet...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.58 per month
Full Time: $USD 7.61 per hour or $USD 1319.17 per month
Remote Staff Recruiter Comments
- Mark Verson has a bachelor's degree in Mass Communication. Expert in Customer Service inbound and outbound calling. Multi awarded customer service sales representative highly motivated coachable can multitask always committed to get the highest score provided and above all a man of integrity. He has been working for 6 years handling and performing role such as Sales Advisor, Customer Service, Freelance Sales Chat Agent and Appointment Setter for clients based in US
- He was exposed and proficient to the following Skills:
- Appointment Setting
- Outbound Calling
- Client Relationship Management
- Prospecting and Qualification
- Customer Service
- Sales
- He has experience as a Customer Service Representative for 3 years. Handles inbound calls in the U.K. Customers call to check their subscription if they have upcoming charges and renewals pertaining to their subscription. Also handling collections and payment extension.
- He has been an Appointment Setter for 1 year. Responsible for offering Health Life and Mortgage protection Insurance to potential leads in the US. We pre-qualify them for the best policies and send a licensed Insurance Broker.
- He has experience as a Sales Advisor for 2 years. In charge of offering emergency services to our customers for better driving experience and protection. We are also arranging payments extensions and collecting payment for their subscription.
- He also has experience in Freelancing with different kinds of roles. Such as Sales and Chat Agent. Responsible in doing cold calling, offer vouchers, subscriptions and rewards
- He is a confident user of the following tools
- Dialers
- Callrail
- Softphone
- Salesforce
- Google spreadsheet
- Slack
- MS teams
- Mark Verson can start ASAP and open for full time and part time roles.
Strongest Behaviors
Mark Verson will most strongly express the following behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
-
Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
- A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Mark Verson will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
- Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
News Anchor/Video Editor
Industry:
Entertainment / Media
Employment Period:
January 2014 to January 2015 (12 Months)
Duties and Responsibilities:
- Gathering news in the whole province of Cagayan Valley
- Make script video editing.
General Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2015 to January 2016 (12 Months)
Duties and Responsibilities:
- Handle inbound call in U.K. Customer calls to check their subscription if they have upcoming charges and renewals pertaining to their subscription.
- Handling collections and payment extension.
Customer Service Travel Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2016 to January 2018 (24 Months)
Duties and Responsibilities:
- Book and cancel flights depending on the passenger's availability.
- oOffer Hotel Car rental, and we offer to avail Chase Credit card to earn miles and use for personal use and shopping.
Appointment Setter
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2018 to January 2019 (12 Months)
Duties and Responsibilities:
- Offer Health Life and Mortgage protection Insurance to potential lead in the US.
- Pre- qualify them for the best policies and send a licensed Insurance Broker.
Inside Sales Representative II
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2020 to July 2022 (29 Months)
Duties and Responsibilities:
- Managed to take calls and introduce emergency services
- Explained the details of each emergency services
- Offered Upsell and upgrade to the services
- Offered monthly and yearly contract to new customers
- Managed to offer renewals upgrade and late payment fees to existing customers
- Able to meet all across metrics and received monthly certificate as the top agent
- Awarded as the Top Seller Superstar 2021 to 2022
Sales Chat Agent
Industry:
Entertainment / Media
Employment Period:
January 2023 to April 2023 (3 Months)
Duties and Responsibilities:
- Managed to chat customers on any social media offering content and ask them to subscribe
- Chatted over 500 to 900 customers and converted 50 to 100 closed sales
- Tracked sales using google spreadsheet and excel
Sales Agent
Industry:
Consulting (Business & Management)
Employment Period:
May 2023 to August 2023 (3 Months)
Duties and Responsibilities:
- Managed to make outbound call to potential customers offering programs and services
- Offered rewards and vouchers once they’ve accepted the program for 5 dollars monthly subscription
- Collecting credit cards and followed script and called credit card company for verification
Real Estate Virtual Assistant (Apprenticeship)
Industry:
Property / Real Estate
Employment Period:
October 2023 to October 2023 (0 Months)
Duties and Responsibilities:
- Managed to make outbound calls to homeowners and ask and convince them to sell their property
- Once convinced selling the house I set appointment and look for investors to buy the house
- Managed to update customers information from deceased homeowners to new owner of the property using google spreadsheets and excel
Education History
Field of Study:
Mass Communications
Major:
AB Mass Communication
Graduation Date:
April 9, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Account Validation, Facebook, Facebook Marketing, Customer Experience, Inbound Sales, Outbound Sales, Tele Sales, Corporate Sales,
INTERMEDIATE ★★
-
Avaya SoftphoneWritingSalesforce CRMGoogle SpreadsheetVideo Editing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15318906983
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: huawei
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $9.54/hr
Dianne
Candidate ID: 526074
ADVANCED
-
Autodesk Revit, Lumion 4.0.2, Real Estate, AutoCAD...
INTERMEDIATE
-
3D Design, 3D Max, Video Ads...
Median Rate
$9.54
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 9.54 per hour or $USD 1654.17 per month
Remote Staff Recruiter Comments
- Documentation (Data Entry & Bookkeeping)
- Customer Support (inbound & outbound calls)
- Email management
- Calendar management
- Content Writing
- Video Editing
- UI/UX Designing
- Lumion
- Revit
- AutoCAD
- Adobe Suite (Photoshop, Illustrator, Premiere Pro & Lightroom)
- SketchUp
- Autodesk
She is amenable to working on day shift for any full-time or part-time roles
Predictive Index Behavioral Profile- Persuader
Strongest Behaviors
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary
Dia is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
TECHNICAL DESIGNER (INTERN)
Industry:
Construction / Building / Engineering
Employment Period:
July 2021 to July 2022 (12 Months)
Duties and Responsibilities:
- Collaborate with clients to understand their needs and requirements for the interior space.
- Develop space plans that optimize functionality, flow, and efficiency within a given space.
- Work closely with architects, contractors, and other professionals involved in the construction process to ensure the design intent is realized.
- Resolve any technical issues that may arise during construction.
ARCHITECTURAL INTERIOR DESIGNER
Industry:
Construction / Building / Engineering
Employment Period:
August 2022 to December 2022 (4 Months)
Duties and Responsibilities:
- Coordinate and manage various aspects of the design project, including timelines, schedules, and milestones.
- Communicate effectively with clients, contractors, and team members throughout the design and construction process.
- Identify and address challenges that may arise during the design and construction phases.
- Propose creative and practical solutions to overcome
INTERIOR DESIGNER
Industry:
Architectural Services / Interior Designing
Employment Period:
January 2022 to December 2022 (11 Months)
Duties and Responsibilities:
- Choose appropriate color schemes, materials, and finishes to enhance the overall design.
- Consider the functionality, durability, and aesthetic appeal of selected materials. Collaborate with architects, contractors, and suppliers to ensure the seamless execution of the design plan.
- Obtain quotes, samples, and specifications for materials and products.
REAL ESTATE VIRTUAL ASSISTANT
Industry:
Property / Real Estate
Employment Period:
January 2022 to July 2023 (18 Months)
Duties and Responsibilities:
- Input property details, client information, and other relevant data into databases or Customer Relationship Management (CRM) systems.
- Update and maintain property listings on various platforms. Schedule property showings, meetings, and other appointments for real estate professionals.
- Send reminders to clients and agents about upcoming appointments. Assist in managing social media accounts by scheduling posts, responding to comments, and engaging with followers.
- Create and curate content to promote property listings and real estate services.
Education History
Field of Study:
Architecture
Major:
Emergent Architecture
Graduation Date:
January 30, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Autodesk Revit, Lumion 4.0.2, Real Estate, AutoCAD, Video Editing, Adobe Photoshop, Google SketchUp,
INTERMEDIATE ★★
-
3D Design3D MaxVideo Ads
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://v-cg.etsystatic.com/video/upload/ac_none,du_15,q_auto:good/video_20220818_161434_2_r1glps.mp
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Globe
- Processor: Intel Core i9 24-Core Processor i9
- Operating System: Windows 10
All-inclusive Rate: USD $6.64/hr
Marvin
Candidate ID: 525744
ADVANCED
-
Microsoft Office, Zendesk, Skype, Sabre GDS...
INTERMEDIATE
-
Customer Relations, Email Support, Chat Support, Phone Support...
Median Rate
$6.64
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
- Marvin has a bachelors degree in Mechanical Engineering and was a former OFW and has been working for almost 10 years in the Manufacturing, Travel, Aviation, Tourism and Retail industries were he handled and performed roles such as Reservations Sales Representative, Customer Service Agent, Customer Service Associate, Sales Associate and Sales Personnel.
- He was exposed to the following tasks:
- Phone Support - Inbound and Outbound calls
- Email and Chat Support
- Customer Service
- Sales
- Basic troubleshooting
- Administrative taks
- He is proficient in using tools such as
- Microsoft Office Applications (Word, Excel, Powerpoint, OneNote),
- Zendesk
- Slack
- Skype
- Zoom
- MS Team
- GDS
- Sabre
- Amadeus
- Google apps.
- He can start ASAP, amenable to working any shift and open to any full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Marvin is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marvin gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
RESERVATION SALES SPECIALIST
Industry:
Travel / Tourism
Employment Period:
June 2021 to September 2021 (3 Months)
Duties and Responsibilities:
- A sales expert providing travel advice, reservations solutions and parter offers in a contact center environment. A critical customer touch point for delivering on our IHG brand experience in a culturally diversed environment. A brand champion, taking pride using every customer to educate on our brands and products.
CUSTOMER SERVICES AGENT
Industry:
Travel / Tourism
Employment Period:
November 2013 to September 2020 (82 Months)
Duties and Responsibilities:
- To ensure that the needs of our passengers are met in a caring, corteous and effecient manner.
- To ensure passengers are adequately briefed and their needs satisfied during flight delaysand disruptions.
- Assisting in check- in and boarding passengers into the aircraft.
- Assisting with ticket issues, rebooking and charges.
Customer Service Associate (Ground Crew)
Industry:
Travel / Tourism
Employment Period:
April 2013 to September 2013 (5 Months)
Duties and Responsibilities:
- Required to have excellent customer service skills because the job requires staff to deal with hundred of passengers per day, and able to work quickly and under pressure to minimize delays
- Checking all passport details, confirm booking, have knowledge of the security procedures, company policies and travel regulations
- To provide all necessary information to passengers and make their journey easier and comfortable
- Welcome passengers and handling help desk counter
- Carry out check-in, boarding and disembarkation procedures
- Promote and sell airline products
- Assisting passengers during boarding
- Printing all needed documents at the gate and liaise with the Captain and crew-in charge about passenger details, final load, offloading details, if any.
- Handling delays at the gate, monitoring passenger toilet movements, assisting passengers queries, etc
- Handling inadmissible passengers during departure and arrival
- Meeting arrivals and assisting passengers with tight connecting flights and passengers with special services request
Sales Associate
Industry:
Retail / Merchandise
Employment Period:
March 2012 to March 2013 (12 Months)
Duties and Responsibilities:
- Primary responsibility is to provide excellent customer service
- Play in active role in maintaining a clean and customer-friendly store
- Stocking and merchandising
- Monitoring and ordering products based on daily demands
- Training includes cashiering, cell sim card registration and bill payments
Production/Machine Operator and Sales Personnel
Industry:
Manufacturing / Production
Employment Period:
January 2010 to January 2012 (23 Months)
Duties and Responsibilities:
- Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
- Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
- Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services.
- Makes telephone calls and in-person visits and presentations to existing and prospective customers.
- Researches sources for developing prospective customers and for information to determine their potential.
- Develops clear and effective written proposals/quotations for current and prospective customers.
- Expedites the resolution of customer problems and complaints.
Production/Machine Operator
- Operates screw conveyor machines
- Build rapports in an autonomous sales position
- Enthusiasm, uncommon energy, self motivation and drive
Education History
Field of Study:
Engineering (Mechanical)
Major:
Mechanical Engineering
Graduation Date:
January 1, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Zendesk, Skype, Sabre GDS, Google Apps,
INTERMEDIATE ★★
-
Customer RelationsEmail SupportChat SupportPhone Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $9.54/hr
Maika
Candidate ID: 525234
ADVANCED
-
Canva, Call Handling, Social Media Management, Email Marketing...
INTERMEDIATE
-
Video Editing, Trello, Chat Support, Content Editing...
Median Rate
$9.54
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.58 per hour or $USD 743.33 per month
Remote Staff Recruiter Comments
- Maika has been working for 4 years. She started as a Customer Service Representative/Retention Sales Specialist in a BPO company before she graduated college in 2019. After she finished her degree in food technology, she worked as a Quality Assurance Inspector at a local manufacturing company. She then worked remotely as a Virtual Executive Marketing Assistant and Social Media Manager mostly to real estate businesses in the US.
- She has worked part-time for a company based in California. Her digital marketing tasks include developing social media campaigns, updating social media content across all channels, scheduling posts, events, and updates, and responding to reviews online.
- Overall, she is confident in performing the following:
- social media management
- content creation
- graphics designing
- photo and video editing
- web designing
- SEO
- email marketing
- customer service
- She has experience running paid ad through meta and has done organic Ads via Google Mybusiness
- The maximum budget that she handled was at around 300 USD for 10 days for an open house campaign for real estate that leads to increase of number of expected attendees atleast 30 percent and has been able to sell a property
- She has also done competitor analysis and social media analytics
- She has also executed administrative tasks such as appointment setting, cold calling, and database management.
- She is proficient in the following tools/software applications:
- Facebook, Instagram, Twitter, LinkedIn
- Google MyBusiness
- Meta Ads
- Mailchimp
- Trello
- Salesforce
- WordPress
- Canva
- Photoshop
- CapCut
- DocuSign
- Microsoft Office
- Google Suite
- Maika is available to start immediately and is amenable to working the day shift for a part-time or full-time position.
https://predictiveindex.com/reference-profile/promoter/
Strongest Behaviors
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Maika Mae is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
Her work pace is faster-than-average and she can learn quickly, but rather generally, if left on their own. Because of their strong social orientation, group learning, mentors, and coaches are most effective.
Employment History
Social Media Customer Service
Industry:
Others
Employment Period:
October 2022 to December 2023 (14 Months)
Duties and Responsibilities:
- Planning and developing social media campaigns
- Update social media content across all channels (Facebook and Google my Business)
- Schedule a Post, Events, Updates on Facebook and Google my Business Profile Respond to reviews on Google my Business thru Brightlocal CRM
Executive Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
September 2021 to May 2025 (44 Months)
Duties and Responsibilities:
- Email and CRM Database Management
- Creating Email Campaigns/E-blast
- Creating marketing assets such as postcards, showsheets and flyers
- Social Media Management ( Facebook, Instagram and LinkedIn)
- Building a social media presence by maintaining a solid online presence. Promoting products, services and content over social media
- Running Advertisements on Facebook and Instagram for New Listings, Open Houses and Sold Listing
- Filling up transaction documents, commission bills etc. as per clients' request
Virtual Executive Assistant
Industry:
Property / Real Estate
Employment Period:
August 2021 to November 2021 (3 Months)
Duties and Responsibilities:
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Capitalized on solutions presented by Real Geeks CRM software to enhance lead prospecting.
Quality Assurance Inspector
Industry:
Manufacturing / Production
Employment Period:
September 2019 to May 2021 (20 Months)
Duties and Responsibilities:
- Oversaw maintenance, calibration, and control of inspection, measuring, and all test equipment.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Kept detailed records of quality and imperfect products.
Customer Service Representative/Retention Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2016 to May 2017 (10 Months)
Duties and Responsibilities:
- Advance Technical Support Upskill Level 2.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Executive Marketing Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
November 2021 to March 2023 (16 Months)
Duties and Responsibilities:
- Social Media Management
- Running company social media advertising campaigns on Facebook and Instagram
- Content Creation promoting services and products over social media
- Creating flyers, postcards, and marketing assets for social media and direct mailers
- Creating email campaigns/e-blast for new listings, open houses and sold listings
Education History
Field of Study:
Food Technology/Nutrition/Dietetics
Major:
Theater
Graduation Date:
June 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Canva, Call Handling, Social Media Management, Email Marketing, Technical Support,
INTERMEDIATE ★★
-
Video EditingTrelloChat SupportContent Editing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15361552419
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Air
- Processor: macOS
- Operating System: MacOS X
All-inclusive Rate: USD $6.64/hr
Crist
Candidate ID: 524443
ADVANCED
-
Inbound Sales, Outbound Sales, Sales, Coaching...
INTERMEDIATE
-
B2B, Customer Service, Inbound Sales...
Median Rate
$6.64
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.64 per hour or $USD 575.83 per month
Full Time: $USD 6.64 per hour or $USD 1151.66 per month
Remote Staff Recruiter Comments
- Crist took Computer Science in college and has been working for 10+ years. He joined local companies like BPO and staffing. He handled different positions such as Inbound Sales and Billing Specialist, Sales Support, Customer Experience Senior Associate, Team Leader, and B2B Sales Executive. He started his freelancing career in 2022 and worked with US clients
- Throughout his career, he proficiently supported the following:
- Sales support
- B2B sales
- CRM management
- Customer service (phone, chat, and email)
- Coaching and Training
- Appointment setting
- Lead generation
- Billing
- Email management
- Data Entry
- During his BPO days, he was one of the Top Performers for Fiscal Year 2020-2021, Top Seller’s Club Performer in 2020, and has been the Team’s POC for almost a year. He was also awarded Spectrum Role Model of the Year.
- He is proficient in Avaya, Salesforce, HubSpot, DocuSign, Google Suite, Canva, Microsoft Office Apps, Shopify, Zendesk, Mailchimp, and Zoho.
- Crist is available to start immediately and is amenable to working the day shift for any part-time or full-time position.
Strongest Behaviors
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
- More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
Behavioral Summary
Crist Vermont is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings. This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.
Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person.
Employment History
Inbound Sales and Billing Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2011 to January 2015 (43 Months)
Duties and Responsibilities:
- Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Upselling products and services.
- Researching and qualifying new leads.
- Closing sales and achieving sales targets.
Sales Staff Inbound Customer sales support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2015 to November 2015 (9 Months)
Duties and Responsibilities:
- Answered phone calls where customers are inquiring about the products and closing sales.
- Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
- Uses effective selling and customer service techniques to identify customer needs and drive sales results
- Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls
Customer Experience Senior Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2016 to October 2017 (13 Months)
Duties and Responsibilities:
- Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
- Answered phone calls from passengers, drivers and, operators.
B2B Sales Executive
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2017 to June 2018 (6 Months)
Duties and Responsibilities:
- Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
- Identifying new business opportunities
- Generating leads
- Qualifying prospects
- Developing relationships with potential customers
- Negotiating and closing deals
- Maintaining ongoing account management
- Achieving sales targets
Sales Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2019 to April 2022 (38 Months)
Duties and Responsibilities:
- Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
- Providing troubleshooting assistance for customer orders, account statuses and relevant problems
- Providing data and guides to help the sales team
- Developing and monitoring performance indicators
Team Leader
Industry:
Others
Employment Period:
May 2022 to January 2023 (8 Months)
Duties and Responsibilities:
- Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
January 1, 2000
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Inbound Sales, Outbound Sales, Sales, Coaching, Training,
INTERMEDIATE ★★
-
B2BCustomer ServiceInbound Sales
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15264253782
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: AMD Ryzen 5
- Operating System: Windows 11
All-inclusive Rate: USD $6.64/hr
Marijoy
Candidate ID: 523925
ADVANCED
-
Administrative Skills...
INTERMEDIATE
-
Executive Assistance, Microsoft Office, Google Apps, Canva...
Median Rate
$6.64
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.64 per hour or $USD 575.83 per month
Full Time: $USD 6.64 per hour or $USD 1151.66 per month
Remote Staff Recruiter Comments
- MJ has a total of 12 years working experience handling roles like Executive Assistant, and Recruiter Administrator within manufacturing, oil and gas, and web hosting companies
- She is experience handling clients based in Africa and US
- She has in depth experience with back office administration as well as recruitment processes which include
- Calendar Management
- Email Management
- Taking Minutes of the meeting
- Scheduling applicants for interviews
- Reviewing applications
- Helping hiring managers for setting up appointments
- Preparing training materials
- Liaising for onboarding candidates
- Doing clerical and data entry tasks
- She is hiring for Data Specialist, IT, SEO, Executive Assistant, and Facility Maintenance Engineer
- She has also experience with arranging expatriate visa papers and working permits
- She is a confident user of
- Microsoft
- Outlook
- Google Suite
- Excel
- Canva
- Slack
- Asana
- QuickBooks
- She can start as soon as possible
https://www.predictiveindex.com/reference-profile/guardian/
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Marijoy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Executive Assistant
Industry:
Manufacturing / Production
Employment Period:
June 2015 to June 2020 (60 Months)
Duties and Responsibilities:
- Managing and reviewing filing and office system
- Planning and organizing events
- Attending meetings on your boss’s behalf
- Taking action points and writing minutes
- Delegating works in your boss’s absence
- Arranging appointments
- Devising and maintaining office systems, including data management and filing
- Producing documents, briefing papers, reports, and presentations
- Doing administrative work, logistics, purchasing, and marketing as well
Facility Maintenance / Executive Assistant to the CEO
Industry:
Construction / Building / Engineering
Employment Period:
July 2009 to July 2014 (60 Months)
Duties and Responsibilities:
- Preparing documents to put out tenders for contractors
- Project management and supervising and coordinating work of contractors
- Calculating and comparing costs for required goods or services to achieve maximum value for money
- Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company
Administrative Assistant/ Recruitment Administrator / Virtual Assistant
Industry:
Employment Period:
June 2022 to June 2023 (12 Months)
Duties and Responsibilities:
- Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
- Helping managers with interviewing techniques to ensure that all candidates are treated fairly
- Reviewing job applications to ensure that they are complete and comply with company guidelines
- Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group
Data Specialist
Industry:
Employment Period:
June 2021 to June 2022 (12 Months)
Duties and Responsibilities:
- Conducting a thorough data analysis of clients' information and storage systems.
- Creating or implementing a digital conversion program in line with the client's needs.
- Installing and maintaining data collation software.
- Verifying and extracting data from hardcopy and other digital sources.
- Importing and transferring data to a secure central database.
- Performing regular data integrity and quality audits.
- Creating and submitting data collation reports.
- Troubleshooting information storage issues.
- Training staff on data storage and retrieval processes
Project based Recruiter
Industry:
Human Resources Management / Consulting
Employment Period:
October 2023 to January 2024 (3 Months)
Duties and Responsibilities:
- High volume recruitment for Blue Collar Tradesperson's
- End to end recruitment
- Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
- Recruitment across a number of large scale projects
- Effectively communicate with Managers, clients, candidates and stakeholders
- Use of online platforms to source and identify the right candidate
- Ability to headhunt applicants
- Ability to work and assist in the direction of junior team members
Education History
Field of Study:
Commerce
Major:
Management
Graduation Date:
April 5, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills
INTERMEDIATE ★★
-
Executive Assistance, Microsoft Office, Google Apps, Canva, Google SheetsGoogle DocsMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15251198953
- Internet Type: Broadband
- Hardware Type: Desktop
- Brand Name: HP
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $21.14/hr
Mark
Candidate ID: 523663
ADVANCED
-
Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory...
INTERMEDIATE
-
Oracle...
Median Rate
$21.14
$23.72
if $1 = PHP52
$29.71
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 21.14 per hour or $USD 3664.22 per month
Remote Staff Recruiter Comments
- Maintaining, restoring, and doing back-ups for the database
- Handling application support in the US under a Financial account
- Support exchange servers and office365 set-up
- Supporting end-users issues with Active Directory, company servers, backup & restore messaging, and security software installation under the workstation
He is proficient in using the following tools/software:
- Windows Servers (2008, 2012, 2022)
- SQL Management Studio
- Windows 7, 10 & 11
- Office365
- Active Directory
- Azure Active Directory
- Hyper-V & VMware
- Microsoft Office
- ServiceNow
- Oracle
He is amenable to working on a dayshift schedule for any full-time role.
Predictive Index Behavioral Profile- Collaborator
Strongest Behaviors
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Oliver is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
Oliver is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.
Employment History
Customer Service Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2002 to December 2003 (15 Months)
Duties and Responsibilities:
- Provision of support and services to and for the planholder, which shall include, but not limited to, policy issue, policy service, collections, data encoding and planholder reception
- Undertaking of related and other tasks as may be assigned
- Assist the Customer Service Officer and Customer Service Manager in attending the planholders
Sales Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2003 to May 2004 (5 Months)
Duties and Responsibilities:
- Required to perform and pursue the highest possible level in the categories of sales production, continued education, responsibility and team commitment and morals and ethics
- Deliver high quality and accurate presentations to all qualified persons who enter the Sales Center
- Encourage prospects to acquire a plan and complete the gross contract price to the best of my ability
- Fully complete and endorse to proper personnel all necessary documentation that is required to produce a policy
- Secure quality referrals from all planowners who wish to participate in the referral program
- Consistently follow-up on pending accounts until my clients have completed the total initial deposit and required paperworks
- Maintain the production standards that are set by the company
ESC Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2005 to April 2006 (10 Months)
Duties and Responsibilities:
- Handle supervisor / escalated calls in a timely manner.
- Handle customer calls in a timely manner.
- Provide consistent, high quality service and accurate information to customers
Senior L2 TSR
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
November 2006 to September 2009 (34 Months)
Duties and Responsibilities:
- Provide advanced troubleshooting like malware removal, wireless networking, internet and email set-up, Microsoft office products, Windows XP and Vista setup and configuration
- Security software deployment to client’s workstation
- Provide consistent, high quality service and accurate information to customers.
- Provide first-level technical support on basic operational or maintenance of a personal computers and /or peripherals using documented procedures and available tools.
- Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.
- Escalate problems when unable to make proper determination.
- Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
- Log customer contacts.
Senior Consultant / L2 SME
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2009 to September 2012 (36 Months)
Duties and Responsibilities:
- Handle supervisor / escalated calls in a timely manner.
- Helping customers with basic configuration and installation of certain security software (purchased separately by Customer); setup virus scan and personal firewall.
- Peripheral Installation and “How-to” Support
- Help install popular printers, cameras, mice and keyboards; troubleshoot common issues.
- Spyware and Virus Diagnosis and Removal troubleshooting. Security software deployment to client’s workstation
- Provides support for Smart Phones (Iphone, Nokia, Blackberry, HTC), Gaming Consoles (XBOX360, Wii, PS3), Digital Camera, Digital Camcorder.
- Provides assistance and troubleshooting on Internet connectivity issues; DSL cable, filters, Modems and Routers; Operating Systems (Windows 7, MS Vista, MS XP)
- PC optimization
- Delete, modify and back up registry files, address Windows registry and control panel issues, add registry entries.
- Provides Software installation and “How to” Support
- Helping customers from UK with installation and how to setup common software applications, including how-to support for common Microsoft and Adobe Applications
- Operating System(OS) Installation and Support
- Help installing, upgrading and setting up Windows 7, Windows Vista™ and XP operating systems. Help with re-installations to resolve spyware or virus issues. Help with OS maintenance and “how to” questions.
L3 System Administrator
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
October 2012 to June 2014 (20 Months)
Duties and Responsibilities:
- Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
- Supports and Managed Companies Servers, Backup and Restore, Microsoft Exchange Server, MS Messaging
- Patching of Servers
- Assists the end-user with the installation of hardware drivers and applications remotely.
- Walk through the end-user in connecting to the company's Virtual Private Network(VPN)
- Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
- Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
- Security software deployment to client’s workstation
Retention Support III
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2014 to February 2015 (7 Months)
Duties and Responsibilities:
- Handle customer calls in a timely manner.
- Provide consistent, high quality service and accurate information to customers.
- Assist Team Leader in doing reports
Senior Service Desk Escalation (L2)
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
June 2015 to September 2016 (15 Months)
Duties and Responsibilities:
- Handle escalation calls
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
- Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
- Main task is to log and escalate tickets to the correct support group.
- Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
- Assists the end-user with the installation of hardware drivers and applications remotely.
- Walks the end-user in connecting to the company's Virtual Private Network(VPN)
- Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
- Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
- Doing procurement of products needed by the client
- Assist Team Leader in doing reports
Service Operations Analyst L2 ( NOC & Desktop Support)/ POC
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
September 2016 to December 2017 (15 Months)
Duties and Responsibilities:
- Experience with MS Suite (Ad, Exchange etc) with strong knowledge of desktop operating systems, MS Office and Citrix understanding
- Supports Exchange Servers, MS Messaging, Office 365 set up and troubleshooting
- Security software deployment to client’s workstation
- Experience operating a Service Desk/ Help Desk software management tool
- Strong understanding of file share permissions and group policy
- Capability to work on multiple competing customer needs with flexibility and professionalism
- Ability to recognize when an issue requires escalation to other members of the team
- Familiar with standard LAN, WAN, IPT and Wireless connectivity
- Knowledge & experience of working with Microsoft Windows and machine imaging
- Knowledge & experience working with remote tools, System Monitoring and Video Conferencing management
- Asset Management. Audit of hardware peripherals. Procurement of products.
- Monitor system alerts on a daily basis
- 2nd in line when Team Leader is not around.
Technical Application Support Engineer / Point of Contact
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
February 2018 to August 2021 (42 Months)
Duties and Responsibilities:
- Provide professional application and technical support & consultation to clients of D+H Payment products, typically banks or major corporations
- Act as a tier 3 escalation point for Technical Application Support staff; execute escalation procedures when applicable, as defined by management
- Provide guidance, training and mentorship for support staff of all levels
- In-depth training for new staff
- Ongoing training for staff of all levels
- Create training materials and training plans for future and current staff
- Assist with day-to-day team coordination as a backup to management
- Create and maintain documentation pertaining to daily operations of the group
- Work collaboratively with customers’ and D+H technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third party vendors
- Work assigned cases through the full case management life cycle
- Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management
- Help other staff work their cases to resolution in the same fashion
- Cases are accessible internally and by D+H clients.
- Closely follow all processes as formally documented and as otherwise defined by management; seek and suggest improvements to process
- Lead installation, implementation and client coordination of testing fixes provided by development for production related issues; document work following change control protocol
- Install and maintain test environments for support of the group
- Participate in and often lead infrastructure changes that relate to Payment products
- Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications D+H sells
- Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications
Senior Cloud Site Reliability Engineer
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
October 2021 to September 2023 (23 Months)
Duties and Responsibilities:
- Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks; Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7
- Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling; Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, and systems administration.
- Incident and Problem Management
- Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention
- Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies
- Drive capacity planning by monitoring system resource utilization, errors, and alerts trends
- Document system architectures, systems configurations, and technical operational processes and policies
- Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night)
- Participate in maintenance activities and on-call rotations as required
- Execute disaster recovery plans and report on metrics related to those activities, or those which may be required, requested, or entrusted to me by my supervisor from time to time.
CSR
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2004 to March 2005 (9 Months)
Duties and Responsibilities:
- Handle customer calls in a timely manner.
- Provide consistent, high quality service and accurate information to customers.
- Provide enhanced directory assistance which includes business listings and residential listings.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTING
Graduation Date:
January 1, 2001
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Computer Science/Information Technology
Major:
COMPUTER SYSTEMS & NETWORK TECHNOLOGY
Graduation Date:
January 1, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory,
INTERMEDIATE ★★
-
Oracle
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: 461.06 (download), 319.14 (upload)
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Core I5
- Operating System: Windows 11
All-inclusive Rate: USD $11.48/hr
Jestoni
Candidate ID: 523438
ADVANCED
-
Mechanical Engineering, Project Management, AutoCAD...
INTERMEDIATE
-
Material Cost Estimation, 3D Design, PlanSwift, MicroStation...
Median Rate
$11.48
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 11.48 per hour or $USD 1989.18 per month
Remote Staff Recruiter Comments
He has worked with clients locally, from Japan and the US. The industries he worked on include construction and manufacturing.
He is skilled in the following:
- HVAC Design
- HVAC Engineering
- Project Management
- Project Planning
- Project Engineering
- Estimation
- AutoCAD
- Microstation
- TFAS CAD
- PlanSwift
- BlueBeam
He handled projects wherein he did load calculations and did them manually.
He is also adept in creating mechanical take-offs and estimations.
He is available to work full-time and can start ASAP.
Predictive Index Behavioral Profile - Artisan
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Jestoni is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or
customer.
He is reserved and accommodating, expressing himself sincerely and factually. In general, he is rather cautious and conservative in style, skeptical about anything new or unfamiliar or any change in the traditional way of doing things. Possessing the ability to strongly concentrate on the job at hand, they are most effective when given uninterrupted blocks of time. Has better-than-average aptitude for work that is analytical or technical in nature.
Employment History
Mechanical Site Engineer
Industry:
Construction / Building / Engineering
Employment Period:
June 2017 to May 2021 (47 Months)
Duties and Responsibilities:
- Design mechanical, fire protection system and/or plumbing layouts.
- Prepare and review design calculations based on the requirement of the client.
- Develop specifications to meet project requirements.
- Develop drawings for Cad input.
- Review drawings from CAD provided by the client or from the designer.
- Carry out duties in accordance with quality and environmental management systems, health and safety policies, and procedures.
- Supervise the on-site project installation of the design plans and layouts.
- Delegate tasks and responsibilities to appropriate personnel
- Prepare engineering reports by collecting, analyzing, and summarizing data in the ongoing construction.
Junior Project Manager and Estimator
Industry:
Construction / Building / Engineering
Employment Period:
September 2021 to August 2023 (23 Months)
Duties and Responsibilities:
- Review design drawings and check all the necessary information needed for creating the bid documents. Create the Mechanical take-off based on the Mechanical Schedule.
- Request for quotation/pricing to all approved Vendors/ Suppliers that are required for the project.
- Estimate accurately each job required for the specific scope of work, including labor cost per each job requirement.
- Ensures Bid Documents and Vendor Quotations/Pricing are prepared based on the schedule given by the Project Manager in accordance GC Bid date.
- Create design mechanical drawing as needed for the preparation of ducting and HVAC piping estimate.
- Draft the Estimate Sheet which includes the selected pricing from approved Vendors/Suppliers to be reviewed by the Project Manager.
- Create the Proposal Sheet which includes all the mechanical requirements for the project and the final bidding price to be approved by the Project Manager.
Project Engineer
Industry:
Construction / Building / Engineering
Employment Period:
October 2015 to May 2017 (19 Months)
Duties and Responsibilities:
- Supervise and oversee the execution of the project installation of the design plans and layouts.
- Prepare construction and layout plans.
- Check any deviations in design as implemented in the project and recommend prompt corrective actions.
- Estimates project estimation costs.
- Decide on technical equipment to be used.
Process Engineer
Industry:
Manufacturing / Production
Employment Period:
January 2015 to July 2015 (5 Months)
Duties and Responsibilities:
- Develop, implement, improve, and maintain the stability and capability of the process
- Gather and analyze data to recommend corrective actions and improvements.
- Support on Law Yield Analysis related to new material, new design, new methods/processes, new machines, etc.
- Provides technical support for preventive maintenance, repair, and troubleshooting of equipment as well as assisting technicians on their daily activities.
- Improve production efficiency by analyzing and planning workflow, space requirements, and equipment layouts.
- Assure product and process quality by design, testing methods, and establishing standards for the manufacturing process.
- Collaborate with technicians and operators and other personnel to identify.
- Define and develop solutions to production problems as well as in developing and testing product/process improvement and procedures.
- Provide decision-making information by calculating production labor and material cost, reviewing production schedules, and estimating future requirements.
- Prepare engineering reports by collecting, analyzing, and summarizing information and trends.
- Keep equipment operational by conducting maintenance and repair services following manufacturing instructions and established standards.
Education History
Field of Study:
Major:
Graduation Date:
January 2, 2018
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Engineering (Mechanical)
Major:
Mechanical Engineering
Graduation Date:
May 13, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Mechanical EngineeringProject ManagementAutoCAD
INTERMEDIATE ★★
-
Material Cost Estimation3D DesignPlanSwiftMicroStation
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ASUS
- Processor: i7 - 8550U
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.
- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.
