Hiring Offshore Doesn’t Fail—Handoffs Do

• Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

• Answered phone calls where customers are inquiring about the products and closing sales.
• Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
• Uses effective selling and customer service techniques to identify customer needs and drive sales results
• Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls

• Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
• Answered phone calls from passengers, drivers and, operators.

• Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
• Identifying new business opportunities
• Generating leads
• Qualifying prospects
• Developing relationships with potential customers
• Negotiating and closing deals
• Maintaining ongoing account management
• Achieving sales targets

• Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Providing data and guides to help the sales team
• Developing and monitoring performance indicators

• Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.

• Managing and reviewing filing and office system
• Planning and organizing events
• Attending meetings on your boss’s behalf
• Taking action points and writing minutes
• Delegating works in your boss’s absence
• Arranging appointments
• Devising and maintaining office systems, including data management and filing
• Producing documents, briefing papers, reports, and presentations
• Doing administrative work, logistics, purchasing, and marketing as well

• Preparing documents to put out tenders for contractors
• Project management and supervising and coordinating work of contractors
• Calculating and comparing costs for required goods or services to achieve maximum value for money
• Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company

• Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
• Helping managers with interviewing techniques to ensure that all candidates are treated fairly
• Reviewing job applications to ensure that they are complete and comply with company guidelines
• Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group

• Conducting a thorough data analysis of clients' information and storage systems.
• Creating or implementing a digital conversion program in line with the client's needs.
• Installing and maintaining data collation software.
• Verifying and extracting data from hardcopy and other digital sources.
• Importing and transferring data to a secure central database.
• Performing regular data integrity and quality audits.
• Creating and submitting data collation reports.
• Troubleshooting information storage issues.
• Training staff on data storage and retrieval processes

• High volume recruitment for Blue Collar Tradesperson's
• End to end recruitment
• Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
• Recruitment across a number of large scale projects
• Effectively communicate with Managers, clients, candidates and stakeholders
• Use of online platforms to source and identify the right candidate
• Ability to headhunt applicants
• Ability to work and assist in the direction of junior team members

• Provision of support and services to and for the planholder, which shall include, but not limited to, policy issue, policy service, collections, data encoding and planholder reception
• Undertaking of related and other tasks as may be assigned
• Assist the Customer Service Officer and Customer Service Manager in attending the planholders

• Required to perform and pursue the highest possible level in the categories of sales production, continued education, responsibility and team commitment and morals and ethics
• Deliver high quality and accurate presentations to all qualified persons who enter the Sales Center
• Encourage prospects to acquire a plan and complete the gross contract price to the best of my ability
• Fully complete and endorse to proper personnel all necessary documentation that is required to produce a policy
• Secure quality referrals from all planowners who wish to participate in the referral program
• Consistently follow-up on pending accounts until my clients have completed the total initial deposit and required paperworks
• Maintain the production standards that are set by the company

• Handle supervisor / escalated calls in a timely manner.
• Handle customer calls in a timely manner.
• Provide consistent, high quality service and accurate information to customers

• Provide advanced troubleshooting like malware removal, wireless networking, internet and email set-up, Microsoft office products, Windows XP and Vista setup and configuration
• Security software deployment to client’s workstation
• Provide consistent, high quality service and accurate information to customers.
• Provide first-level technical support on basic operational or maintenance of a personal computers and /or peripherals using documented procedures and available tools.
• Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.
• Escalate problems when unable to make proper determination.
• Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
• Log customer contacts.

• Handle supervisor / escalated calls in a timely manner.
• Helping customers with basic configuration and installation of certain security software (purchased separately by Customer); setup virus scan and personal firewall.
• Peripheral Installation and “How-to” Support
• Help install popular printers, cameras, mice and keyboards; troubleshoot common issues.
• Spyware and Virus Diagnosis and Removal troubleshooting. Security software deployment to client’s workstation
• Provides support for Smart Phones (Iphone, Nokia, Blackberry, HTC), Gaming Consoles (XBOX360, Wii, PS3), Digital Camera, Digital Camcorder.
• Provides assistance and troubleshooting on Internet connectivity issues; DSL cable, filters, Modems and Routers; Operating Systems (Windows 7, MS Vista, MS XP)
• PC optimization
• Delete, modify and back up registry files, address Windows registry and control panel issues, add registry entries.
• Provides Software installation and “How to” Support
• Helping customers from UK with installation and how to setup common software applications, including how-to support for common Microsoft and Adobe Applications
• Operating System(OS) Installation and Support
• Help installing, upgrading and setting up Windows 7, Windows Vista™ and XP operating systems. Help with re-installations to resolve spyware or virus issues. Help with OS maintenance and “how to” questions. 

• Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
• Supports and Managed Companies Servers, Backup and Restore, Microsoft Exchange Server, MS Messaging
• Patching of Servers
• Assists the end-user with the installation of hardware drivers and applications remotely.
• Walk through the end-user in connecting to the company's Virtual Private Network(VPN)
• Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
• Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
• Security software deployment to client’s workstation

• Handle customer calls in a timely manner.
• Provide consistent, high quality service and accurate information to customers.
• Assist Team Leader in doing reports

• Handle escalation calls
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• Main task is to log and escalate tickets to the correct support group.
• Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
• Assists the end-user with the installation of hardware drivers and applications remotely.
• Walks the end-user in connecting to the company's Virtual Private Network(VPN)
• Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
• Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
• Doing procurement of products needed by the client
• Assist Team Leader in doing reports

• Experience with MS Suite (Ad, Exchange etc) with strong knowledge of desktop operating systems, MS Office and Citrix understanding
• Supports Exchange Servers, MS Messaging, Office 365 set up and troubleshooting
• Security software deployment to client’s workstation
• Experience operating a Service Desk/ Help Desk software management tool 
• Strong understanding of file share permissions and group policy 
• Capability to work on multiple competing customer needs with flexibility and professionalism 
• Ability to recognize when an issue requires escalation to other members of the team
• Familiar with standard LAN, WAN, IPT and Wireless connectivity
• Knowledge & experience of working with Microsoft Windows and machine imaging
• Knowledge & experience working with remote tools, System Monitoring and Video Conferencing management
• Asset Management. Audit of hardware peripherals. Procurement of products.
• Monitor system alerts on a daily basis
• 2nd in line when Team Leader is not around.

• Provide professional application and technical support & consultation to clients of D+H Payment products, typically banks or major corporations
• Act as a tier 3 escalation point for Technical Application Support staff; execute escalation procedures when applicable, as defined by management
• Provide guidance, training and mentorship for support staff of all levels
• In-depth training for new staff
• Ongoing training for staff of all levels
• Create training materials and training plans for future and current staff
• Assist with day-to-day team coordination as a backup to management
• Create and maintain documentation pertaining to daily operations of the group
• Work collaboratively with customers’ and D+H technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third party vendors
• Work assigned cases through the full case management life cycle
• Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management
• Help other staff work their cases to resolution in the same fashion
• Cases are accessible internally and by D+H clients.
• Closely follow all processes as formally documented and as otherwise defined by management; seek and suggest improvements to process
• Lead installation, implementation and client coordination of testing fixes provided by development for production related issues; document work following change control protocol
• Install and maintain test environments for support of the group
• Participate in and often lead infrastructure changes that relate to Payment products
• Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications D+H sells
• Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications

• Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks; Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7
• Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling; Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, and systems administration.
• Incident and Problem Management
• Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention
• Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies
• Drive capacity planning by monitoring system resource utilization, errors, and alerts trends
• Document system architectures, systems configurations, and technical operational processes and policies
• Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night)
• Participate in maintenance activities and on-call rotations as required
• Execute disaster recovery plans and report on metrics related to those activities, or those which may be required, requested, or entrusted to me by my supervisor from time to time.

• Handle customer calls in a timely manner.
• Provide consistent, high quality service and accurate information to customers.
• Provide enhanced directory assistance which includes business listings and residential listings.

• Design mechanical, fire protection system and/or plumbing layouts.
• Prepare and review design calculations based on the requirement of the client.
• Develop specifications to meet project requirements.
• Develop drawings for Cad input.
• Review drawings from CAD provided by the client or from the designer.
• Carry out duties in accordance with quality and environmental management systems, health and safety policies, and procedures.
• Supervise the on-site project installation of the design plans and layouts.
• Delegate tasks and responsibilities to appropriate personnel
• Prepare engineering reports by collecting, analyzing, and summarizing data in the ongoing construction.

• Review design drawings and check all the necessary information needed for creating the bid documents. Create the Mechanical take-off based on the Mechanical Schedule.
• Request for quotation/pricing to all approved Vendors/ Suppliers that are required for the project.
• Estimate accurately each job required for the specific scope of work, including labor cost per each job requirement.
• Ensures Bid Documents and Vendor Quotations/Pricing are prepared based on the schedule given by the Project Manager in accordance GC Bid date.
• Create design mechanical drawing as needed for the preparation of ducting and HVAC piping estimate.
• Draft the Estimate Sheet which includes the selected pricing from approved Vendors/Suppliers to be reviewed by the Project Manager.
• Create the Proposal Sheet which includes all the mechanical requirements for the project and the final bidding price to be approved by the Project Manager.

• Supervise and oversee the execution of the project installation of the design plans and layouts.
• Prepare construction and layout plans.
• Check any deviations in design as implemented in the project and recommend prompt corrective actions.
• Estimates project estimation costs.
• Decide on technical equipment to be used.

•  Develop, implement, improve, and maintain the stability and capability of the process
• Gather and analyze data to recommend corrective actions and improvements.
• Support on Law Yield Analysis related to new material, new design, new methods/processes, new machines, etc.
• Provides technical support for preventive maintenance, repair, and troubleshooting of equipment as well as assisting technicians on their daily activities.
• Improve production efficiency by analyzing and planning workflow, space requirements, and equipment layouts.
• Assure product and process quality by design, testing methods, and establishing standards for the manufacturing process.
• Collaborate with technicians and operators and other personnel to identify.
• Define and develop solutions to production problems as well as in developing and testing product/process improvement and procedures.
• Provide decision-making information by calculating production labor and material cost, reviewing production schedules, and estimating future requirements.
• Prepare engineering reports by collecting, analyzing, and summarizing information and trends.
• Keep equipment operational by conducting maintenance and repair services following manufacturing instructions and established standards.

• Take inbound calls for customers concerns
• Do Outbound calls for following up customers pending cases.
• Troubleshoot printers.
• Troubleshoot Computer Hardware and Software
• Troubleshoot network connection.
• Process sales and orders
• Do logistics for pending or delayed orders.

• Attend regular Skype meetings with the client and his team
• Contact candidates from the client's database
• Contact clients from the daily call list and determine whether the business is in the market for new staff
• Data entry/encoding notes and details of the calls made.
• Sending End of Day reports

• Accurately and promptly document patient histories, exams, complaints, assessments, and treatment plans as dictated by healthcare providers
• Record any lab results, diagnostic findings, and procedures performed during the patient visit.
• Contacting patients regarding their lab test results and scheduling appointments
• Enter patient information, such as demographics and medical history, into electronic health records (EHR) system (NextGen Healthcare)
• Transcribe medical conversations and instructions given by the provider
• Assisting with medical coding and billing processes to ensure accurate reimbursement for services rendered.
• Verifying and updating insurance information
• Reviewing faxed documents to ensure they were properly filed in the correct patient's portal

• Sending an email to the potential supplier asking for the catalogs and their policies.
• Calling suppliers using Google Voice
• Research and identify potential suppliers who could offer products of interest to Amazon's customer base.
• Managing catalogs using Trello and Pipedrive
• Clearly and effectively communicate the benefits of selling on Amazon, including access to a vast customer base, fulfillment options, and marketing opportunities.
• Maintain accurate records of outreach activities and supplier interactions

• Managed stores, supervised virtual assistants, handled A-Z claims/refunds, returns, processed orders, conducted product research, served as a customer service representative, and repriced items.
• Identifying and analyzing potential niches or product categories
• Using tools and data to assess market demand, trends, and competition (SAS, Keepa, Zik Analytics, Helium 10, Revseller, Grabley)
• Identify key competitors in the chosen niche
• Analyze their product offerings, pricing strategies, customer reviews, and overall performance.
• Ensure that there is sufficient margin for profitability.
• Maintain organized records of product research data, including market trends, competitor information, and supplier details.
• Track the performance of selected products
• Using Seller Central to list products on Amazon (suppliers include Walmart, Home Depot, Bed Bath & Beyond, Zoro, Lowe's, Costco, Fleet Farm, and Amazon itself)

• Delivering lectures, workshops, and training sessions on medical coding principles, guidelines, and procedures to students or staff.
• Providing one-on-one mentoring and guidance to students or junior coders, offering support in understanding complex coding scenarios and resolving coding-related queries.
• Emphasizing adherence to ethical standards and compliance with coding guidelines, HIPAA regulations, and healthcare industry standards in all instructional activities.

• Reviewing documents received from patients to ensure completeness, and identify eligible and ineligible members and dependents.
• Handles inquiries and phone calls related to benefits and coverage
• Monitors the PhilHealth process flow to ensure timely submission of claims.
• Coordinating with physicians regarding patient diagnoses and signatures.
• Verifing claim eligibility based on PhilHealth membership status and coverage.

• Posting pictures of each property listing on social media like Facebook, Instagram and Tiktok
• Responding to initial client inquiries, scheduling property viewings, and providing basic information about properties.
• Assisting in collecting data on local market trends, prices, and property regulations.
• Handling paperwork such as filing documents, organizing client information, and maintaining databases.

• Responding to customer inquiries, issues, and requests via email.
• Engaging with customers in real-time through chat platforms.
• Assisting with queries, troubleshooting, and product information.
• Assisting customers with order placements, modifications, and cancellations.
• Escalating complex technical issues to appropriate teams.
• Documenting interactions, issues, and resolutions accurately.
• Maintaining up-to-date knowledge of products or services.
• Generating reports on customer service metrics and trends.
• Addressing customer concerns proactively to prevent churn.

• Actively maintain ecommerce content updates daily and weekly basis
• Ensure accuracy of UMA content and proactively initiate improvements with the content team
• Filling Data Sheets / templates (excel) with channel specific attributes
• Using salsify to generate catalogs, data sheets and uploading products
• Execute daily order and inventory flow managements processes
• Execute delegated task with good time management and attention to detail
• Answer customer reviews and questions for all assigned eCommerce partners • Answer customer help service/inquiries via email
• Processing Replacement Order and Return Merchandise Authorization using Microsoft Dynamics 365

• Top Rated Shopify and Amazon Graphic Designer at Fiverr
• Amazon Product Listing Image Design (Main Image, Dimension, Details and Lifestyle Image Design)
• Shopify Product Listing Image Design (Main Image, Dimension, Details and Lifestyle Image Design)

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
• Respond to a technical service inquiry from customers in a timely fashion.
• Handles customer inquiries and complaints with tact and professionalism. Provides customer assistance regarding product information as well as warranty related problems.
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
• • Tracking orders, processing refund, processing a replacement of an item and creating a ticket for technical issue.

• Always provides Friendly Professional and Personalized customer service via chat/email/phone on the inquiries of the customer regarding the products.
• Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction.
• Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as UPS, USPS, DHL and FedEx. Analyzes problems and offers solutions.
• Communicates in a professional manner with clarity always using good verbal and written communication skills.
• Sending an invoice, voiding a shipping label, ending a listing, revising a listing, listing an item and cancelling an order.
• Creating master ticket for a technical issue, educating members with regards to eBay policies and time frames.

• Record day-to-day financial transactions and complete the posting process
• Generate financial reports, such as balance sheets and income statements
• Maintain and monitor financial records for accuracy
• Reconcile or report any discrepancies in financial reports
• Quickbooks Invoice creation for new customers
• Sending the customer’s invoice with the unpaid balance
• Managing JP Morgan Chase Bank account

• Managing multiple e-commerce channels. eBay, Amazon, Etsy, and Walmart.
• Products Research – Finding profitable products using SEO software zik analytics for eBay.
• Listing SEO - adding the most relevant keywords to the product title, and search terms, setting correct categories, and sale prices, merging child items that are on different pages to one parent, providing recommendations on what should be added to the listing – photos, size charts, other information, etc.
• Successful launching strategy for each product
• Managing product inventory in Google spreadsheet.
• Customer returns handling- reports of client’s returns with customer’s reasons and recommendations on how to avoid them in the future.
• Order Fulfillment – manually processing and delivering orders to customers.
• Updating Shipment- Adding the tracking number of orders on Amazon Seller Central, eBay, Etsy, and Walmart.
• Product Photo Editing – Background Remove, Photo Retouch, crop and re-size.
• •Excellent Customer Service – Provide professional answers to the customer's inquiry about the product.

• Assigning territories and quotas to company sales staff nationwide for general trading.
• Coordinating training and scheduling for sales staff
• Maintaining supplies of sales presentation materials, including marketing materials
• Tracking the quotas and goals of each member of the sales team
• Answering client questions regarding their account or sales products

• Overall Sales personnel in charge doing quotations, proposal delivery to client.
• Monitoring sales and budget.
• Answers all queries via telephone, email and messaging applications.
• Assigned as E-commerce chat support.
• Assigned as Secretary to the Vice President.
• Fulfill administrative and clerical duties assigned from time to time

• Assure Customer Service satisfaction.
• Secure all the money and pawned jewelries inside the vault.
• Monthly inventory of all transactions

• In charge doing quotations, proposal delivery to client.
• Monitoring sales and budget.
• Answers all queries via telephone, email and messaging applications.
• Assigned as E-commerce chat support.
• Assigned as Secretary to the Vice President.
• Fulfill administrative and clerical duties assigned from time to time

• Assigning territories and quotas to company sales staff nationwide for general trading.
• Coordinating training and scheduling for sales staff
• Maintaining supplies of sales presentation materials, including marketing materials
• Tracking the quotas and goals of each member of the sales team
• Answering client questions regarding their account or sales products

• Manage and execute comprehensive SEO strategies for 25 to 35 client accounts, ranging from small business owners to large enterprises, ensuring measurable growth in search rankings, traffic, and conversions.
• Conduct in-depth on-page optimization, including keyword research, metadata enhancement, internal linking strategies, and content structuring to improve website performance and user experience.
• Develop high-quality, SEO-optimized content in collaboration with content teams, ensuring alignment with brand voice, audience intent, and best SEO practices.
• Optimize Google Business Profile (GBP) listings, including category selection, keyword-rich descriptions, review management, and local citation building to enhance local search visibility.
• Perform technical SEO audits and implement solutions to address site performance issues, indexability, crawlability, and mobile-friendliness, utilizing tools like Google Search Console, Screaming Frog, and SEMrush.
• Monitor and analyze website performance using Google Analytics, Google Search Console, and third-party SEO tools, providing clients with actionable insights and data-driven recommendations.
• Execute link-building and off-page SEO strategies, including guest posting, local citations, and outreach campaigns to strengthen domain authority and organic reach.

• Conduct comprehensive website evaluations and develop strategic proposals to enhance online visibility and search engine performance.
• Perform in-depth keyword research and competitive analysis to identify growth opportunities and improve organic search rankings.
• Develop and execute content strategies, including planning, structuring, and optimizing WordPress articles to maximize customer engagement and brand authority.
• Manage and maintain WordPress blog entries, ensuring high-quality, SEO-optimized content that aligns with industry best practices and audience interests.
• Implement on-page and technical SEO improvements to enhance website performance, user experience, and search engine indexing.
• Monitor and analyze website analytics, SEO metrics, and user behavior to refine strategies and improve overall digital marketing effectiveness.
• Successfully improved the organization's search engine ranking from the second page to the second position on the SERP between October 2022 and March 2023.

• Conducted comprehensive website assessments and developed strategic SEO proposals to enhance online visibility and lead generation.
• Performed in-depth keyword research and competitive analysis to identify high-ranking opportunities and optimize website content for search engines.
• Developed and executed a content strategy, including blog posts and Google My Business (GMB) updates, to improve customer engagement and local search rankings.
• Managed and optimized WordPress blog content to ensure relevance, readability, and SEO effectiveness.
• Published and scheduled Google My Business posts to increase customer interaction, drive traffic, and improve brand visibility.
• Implemented on-page and off-page SEO strategies, including meta optimization, link-building, and technical SEO improvements.
• Successfully elevated the company’s Google search ranking from 10th to 1st position within a span of three months through data-driven SEO tactics and continuous performance monitoring.
• Monitored website analytics, tracked SEO performance, and provided data-driven insights to refine marketing strategies.

• Conducted comprehensive website audits to identify technical and on-page SEO improvements, ensuring optimal site performance and search engine visibility.
• Developed SEO-focused proposals with strategic recommendations for enhancing website structure, keyword targeting, and content optimization.
• Performed in-depth keyword research and competitor analysis to identify market trends and opportunities, refining the company's digital strategy for better ranking and engagement.
• Created and managed a content marketing strategy, including blog planning and execution, to improve organic traffic and customer engagement.
• Oversaw Google My Business (GMB) profile optimization, including regular publishing of updates and posts to enhance local search visibility and customer engagement.
• Managed and published SEO-friendly blog content on WordPress, ensuring alignment with best practices for readability, keyword optimization, and audience relevance.
• Coordinated the team content calendar, aligning marketing efforts with business goals and ensuring timely execution of digital marketing initiatives.
• Successfully improved the company’s search engine ranking from eighth to first place within three months, increasing website traffic and attracting their target customers.

• Collaborated with a teammate to design and generate a collection of 1,000 unique NFT artworks for an international client.
• Utilized digital illustration and generative art techniques to create high-quality, collectible assets.
• Managed the end-to-end NFT creation process, from concept development and asset generation to metadata organization.
• Listed and marketed the NFT collection on OpenSea, ensuring proper auction setup and visibility.
• Engaged in client communication and project management, meeting deadlines and delivering according to client specifications.
• Navigated the blockchain and NFT ecosystem, ensuring seamless minting, pricing strategies, and sales execution.
• Received the opportunity through Twitter networking, highlighting expertise in community engagement and self-promotion in the Web3 space.

• In charge in the monitoring of the daily spool erection status.
• Monitoring of the daily delivery of spool and random/straight pipes and preparation of gate pass for workable spools to be delivered to the jobsite.
• Track and update the daily report of hauling, rigging, fit-up and full welding of pipe spools.
• Analyze and interpret piping isometric drawings to be able to determine and locate the field joints and connections in a pipe run i.e. reducer, tee, elbow, flanges and valves.
• Gather daily accomplishment report from the jobsite to be updated on a daily basis.
• Coordinates issues and concerns with other team members and other groups for the overall reporting of piping erection progress in daily, weekly and monthly basis.
• Performs other duties as instructed by the superior. Projects Worked

• Observe and familiarize the workflow for every department under project-based activities.
• Uphold knowledge in reading and analyzing AFC piping isometrics and structural drawings
• Familiarizing in welding processes, structural fabrication and assembly, piping works, painting and quality control. • Familiarize in concepts of Project Controls and Planning.
• Perform and conduct time and motion studies to get actual man-hours and consumables in structural, vessels and piping works based on real time activities.
• Observe and key-in problems encountered in the fabrication that cause delays.  Uphold knowledge in the health and safety policies and procedures.
• Monitors daily progress (Quantity Surveying) of in-house projects in the yard and coordinates necessary concerns to the other departments.
• Performs other duties and responsibilities as instructed by the superior. 

• Preparation and implementation of the HVAC system installation procedures and work instructions
• Resource requirements monitoring (manpower, equipment, consumables and materials) for HVAC installation works.
• Coordinates HVAC issues and concerns to all involved/affected discipline, departments, client and subcontractors.
• Prepares Material Approval Requests and Technical Bid Evaluation reports for HVAC materials and equipment as per approved client IFC drawings and project specifications.
• Liaise with Procurement and material expediting team to carryout necessary follow-ups with vendors / suppliers / sub-contractors for timely execution / delivery of the ordered materials and equipment.
• Attends/presides project coordination meetings to discuss progress and resolve problems.
• Preparation of work plan, daily job cards, progress reports and look-ahead schedules as required by Client.
• Ensure that all HVAC site activities are conducted under controlled conditions as per shop drawings, method statements, specifications and work plan.
• Prepares and submits Site Queries to client for specification review, clarifications, site installation concerns, deviations and modification proposals.
• Daily reporting on resources, materials, consumables, equipment and man-hours used for the execution of site instructions, site query correspondences and modification instructed by the client needed for variation/change orders documentation.
• Conducts site inspections / walk-downs for QA/QC compliance of duct works, refrigerant piping installation, insulation and cladding, and HVAC equipment installation such as AHUs, ACCU, Chemical Filter Units, Electric Duct heaters, Dampers and Exhaust Fans as per approved Inspection and Test Plan and project ITRs (Inspection and Test Record).
• Coordinates with HVAC vendor and sub-contractor on the needed actions to execute on the HVAC system and equipment to close and rectify punch items raised during QC inspections and walk-downs.
• Attends and witness factory acceptance test (abroad) to ensure HVAC equipment and accessories are complying with approved technical data sheets and general arrangement drawings as per approved Inspection and Test Plan.
• Close out of site instructions and site queries through site inspection and documentation.
• Assigned as objective champion in Right First-Time program requirement of the client, review and closeout of lessons learned from client previous projects, presides RFT toolbox talks and conducts site walkthroughs to assess project compliance of each discipline areas.
• Maintain good client relationship at all times.

• Responsible for implementation and monitoring of all mechanical works (MEPFS) based on approved construction plan, specifications, work methodology and safety procedures.
• Interpretation of construction drawings, review contract documents and approved specifications and applicable standards prior to job execution.
• Develops project objectives by reviewing project proposals, specification and plans; conferring with management.
• Determines project responsibilities by identifying project phases and elements; assigning workforce to phases and elements; reviewing bids and quotation from sub-contractors and suppliers.
• Estimate and prepare material take-off and assign resources (manpower, materials, consumables, tools & equipment) required to execute mechanical related works.
• Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
• Conducts toolbox talks to discuss daily activities, quality and safety in every phases of the project.
• Ensures high quality workmanship and operation by designing and conducting tests and inspection as per client or project specification or applicable local regulation and standard.
• Liaise with suppliers, subcontractors and client for any job-related concerns. Manage and provide engineering and technical support to mechanical groups on site.
• Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
• Support field in expediting schedule, completion of field paperwork, expediting materials and equipment delivery.
• Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Prepares work method statement and procedure for organized and safe execution of work. Projects Accomplished

• Responsible for the design and preparation of all mechanical, ventilation, air-conditioning and fire protection drawings using CAD software and verification of submitted construction plans by vendor/contractor for site implementation. 
• erforms HVAC design calculations (heat load calculation, ductwork and equipment sizing) using manual and software-aided approach (Carrier HAP, E20) following international standards (ASHRAE, SMACNA, etc.) to provide complete mechanical design.
• Review of project specifications, standards and local building design guidelines and regulations prior to mechanical and fire protection design execution.  Conduct project surveys on site by collecting necessary information and site condition assessment needed for design.
• Prepare estimates and material take-off needed for quotations and bidding process.
• Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations.
• Oversee and manage mechanical aspects of the projects from design, construction, completion and hand-over.
• Oversee the installation of Samsung Experience Store/Customer Service Mechanical Systems
• Liaises with Account Managers, clients, architectural designers, contractors and building admin to ensure projects are within timelines, guidelines, quality standards and budget.
• Review quotations and costings submitted by vendors/contractors based on submitted mechanical plans.
• Maintenance check-ups for Samsung Experience Store/Customer Service. Conducts constant site inspections before and after construction while facilitating the tests conducted by building admin for acceptance with building admin and summarizes punch lists and resolutions report.
• Prepare site inspection and completion reports and organize paper works for proper project documentation.
• Submit status update on all projects handled on a weekly basis. 

• Manages team and making sure everyone is doing their task and all channels of communication are manned.
• Responsible for Shipping Issues, making sure that customers with issues on their packages are being contacted and resolutions are provided accordingly.
• Also responsible for Escalations for Shipping Dept.
• Manages Shift/Task Schedules for my agents.
• Conducts weekly team meeting and coaching for the team.

• Manage welcome preparation for New Hires. Doing reach out by sending them text messages and welcome emails before their start date. Making sure all inquiries
• about the company are answered.
• In charge of gifting's for employees that reached their 90 days and anniversaries.
• In charge of sending perks to boost the morale of the employees.
• Handles Culture and Experience making sure that all remote and in person employees are connected with each other and have fun environment at work.

• Responsible for finding leads for Skip Tracers
• Adding and updating potential customer's information in Podio
• Did a part time cold calling to look for customers willing to sell their properties.
• Post Ad on Craiglist
• Suppressing Dead List in Podio

• Responsible for answering questions from students about the course the have enrolled in.
• Also assisted students with setting up the online courses and giving them access.
• Includes upselling of the product.

• Responsible for training new hires on product training hires and making sure that they are ready for the task at hand.
• Handles trainees during nesting period and occasionally helps in assisting tenure team in operations and evaluate calls.
• We are also conducting upskills training for product updates with our specialist inside the production area.
• When we don’t have training classes, our role is switched to being Team Leads that helps monitor the agents progress and manage the team stats, making sure that they pass their metrics and help them achieve it if they don’t.
• We are responsible for coaching agents by providing immediate feedback and huddling on critical issues. tenure team in operations and evaluate calls

• We are responsible on calling our customers to remind them of their arrangements and make sure that promise to pay are kept
   

• I worked as a Customer Service Representative for a credit card company, in which we took care of customers’ billing concerns, disputes, account updates and other related concerns that the cardholder may have on their account

• I work as a Mobile Customer Care Consultant for Small and Medium Business Customers in Australia. We assist customers with billing enquiries, bill disputes, minor troubleshooting for handsets and a lot more that has to do with their mobiles.

• I worked as a Customer Service Representative for a credit card account, in which we take care of customers’ billing concerns and other types of requests for their account

• I worked as a Customer Service Representative for MCI, which is a telephone company. We also handle billing concerns and other related inquiries for our customer

• WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
• SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy.
• Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
• Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
• Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

• Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Has great understanding of product development and supply chain; from production to purchasing
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas Customer Service regarding order processing, completion and other status.
• Serve as a liaison from client to customer, to logistics or 3PL
• Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
• Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
• Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

• M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
• Perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
• Digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
• Market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
• Lead Generation for assigned markets and opportunities

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Monitor ROI and KPIs
• Stay up-to-date with digital media developments
• Design digital media campaigns, automation aligned with business goals
• Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

Customer Account Status Updates: 

• Update the status of orders in Woo-Commerce, enabling customers to access their order information in the MY ACCOUNT section. 
• Handle various order types, including Official Merchandise, MY CUSTOM, and Wholesale orders, classed as 'made-to-order' products produced before shipping through our freight forwarding partners.
• Prioritize 'made-to-order' products and notify the production and shipping manager of Retail items for processing in cases of mixed orders. 

New Order Entry: 

• Efficiently enter Official Merchandise and MY CUSTOM orders into our production program, ShopVox. 
• Notify the production and shipping manager through the notes section for seamless order processing. 
• Ensure all order details are correctly entered to avoid delays and inaccuracies. 

Order Tracking and Confirmation: 

• Obtain tracking information from couriers and promptly update customer orders within Woo-Commerce.
• Ensure accurate and timely delivery confirmation for all customer orders. 

Order Completion: 

• Mark orders as complete in Woo-Commerce once they are safely delivered and confirmed for all customers. 

Customer Reviews: 

• Send out customer review forms and collect all reviews into an internal document for potential sharing on social media or the website. 
• Collaborate with the marketing team to highlight positive customer reviews and enhance our brand reputation. 

Website Ordering: 

• Create and maintain customer categories and products in WordPress to facilitate future order placements. 

Customer Database: 

• Regularly update customer contact information across HubSpot,  Woo-Commerce, and ShopVox to ensure accuracy and effective communication.