Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”
Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $8.46/hr
Tracy
Candidate ID: 521222
ADVANCED
-
Marketing, Microsoft Office, Lead Generation, Executive Assistance...
INTERMEDIATE
-
Customer Experience, Salesforce CRM, MailChimp, Asana...
Median Rate
$8.46
$9.07
if $1 = PHP52
$10.67
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.06 per hour or $USD 698.92 per month
Full Time: $USD 8.46 per hour or $USD 1465.89 per month
Remote Staff Recruiter Comments
- Tracy has been working for 7 years. She is a Registered Nutritionist-Dietitian. She started her career in fast food as an Operations Manager and Corporate Dietitian in consulting services. In 2018, she realized her passion in Sales and marketing. She shifted to a shared services and landed roles such as Sales Operations Associate and Account Manager, CRM Operations Team Leader for a healthcare business through an outsourcing company, and presently, as a Virtual Assistant in an RPO. To further equip herself, she took up a Master in Business Administration - Strategic Marketing Management which she completed last 2022.
- Throughout the years, Tracy became proficient with the following:
- Lead conversion and generation through FB, IG, and LinkedIn
- Telemarketing
- Account management
- Sales retention
- Client relations
- Email marketing
- CRM Marketing Funnel
- SOP creation and improvement
- Marketing strategy implementation
- Sales generation
- Cold Calling
- Administrative tasks
- In a day she has target of 240 leads to contact and she was able to convert 30 percent to set an appendment and 10 percent business deals
- One of her significant achievement was that she was able to secure a multiple long partnership with one of their big clients
- She is also a Certified Agile Associate, Certified Automation Professional, and Certified Process Analyst by Lexis Nexis.
- She used a variety of applications and software like Salesforce, Asana, Trello, Amazon Connect, Later.com, Canva, Microsoft Office Apps, Google Suite, Sales Navigator, WordPress, MailChimp, SAP, Shopify, WorkCast, Reckon One, ZigPoll, Monday.com, and Social Media Platforms: YT, FB, IG, LinkedIn.
- She can start as soon as possible
- She is amenable to working the day shift, preferably for a full-time role.
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
Tracy is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
With experience and/or training, Tracy will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Tracy is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Strategic Business Solutions Partner
Industry:
Consulting (Business & Management)
Employment Period:
January 2023 to January 2025 (23 Months)
Duties and Responsibilities:
- Human Resources Management:
- Manages the onboarding process for new hires in Information Technology and Business Development roles.
- Tracks documentation requirements for compliance with each role.
- Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees.
- Processes weekly payroll for client contractors assigned to client stakeholders.
- Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format.
- Plans employee engagement activities for client contractors. Ensures that all employees are "fit for duty," adequately trained, and capable of performing their assigned tasks.
- Marketing:
- Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling.
- Developed comprehensive marketing plans, focusing on optimizing client's digital presence to drive business growth.
- Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies.
- Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and unsubscribes. •
- Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms.
- Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness.
- Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines.
- Developed engaging online ads that drive brand visibility and nurture potential customers into leads.
- Business Development
- Created multiple PowerPoint presentations for clients in the Human Resources
- Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience.
- Crafted an organizational development plan based on the challenges of the client’s stakeholders with challenges in the organization specifically in the human resources department.
- Collaboration with the client on how to strategize process improvements for the stakeholder’s company.
- Admin Assistance
- Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks.
- Schedules consultations, seamlessly matching client and staff availability.
- Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations.
- Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis
Consumer Engagement Supervisor
Industry:
Consumer Products / FMCG
Employment Period:
March 2023 to September 2023 (6 Months)
Duties and Responsibilities:
- Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands.
- Conducted competency analysis to identify training needs for team members, fostering their professional development.
- Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation.
- Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction.
- Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service.
- Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues.
- Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs.
- Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging.
- Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.
Account Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2021 to March 2023 (19 Months)
Duties and Responsibilities:
- Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals.
- Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value.
- Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving revenue growth.
- Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals.
- Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty.
- Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific requirements.
- Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships.
- Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement
CRM Operations Team Leader
Industry:
Consumer Products / FMCG
Employment Period:
August 2019 to July 2021 (23 Months)
Duties and Responsibilities:
- Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month.
- Assess the need for additional workforce headcount to meet target KPI on-call coverage.
- Forecast of new user sales based on current headcount, call capacity, and valid leads.
- Conduct call quality audits to CRM agents for the proper delivery of spiels.
- Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales.
- Analyze CRM Marketing Funnel and report to product managers to discuss recommendations.
- Conduct coaching of CRM agents based on performance, productivity, and team concerns.
- Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions.
- Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers. Sales:
- Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns.
- Exceeded monthly sales target, call engagement, and repeat user KPI.
- Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.
Sales Operations Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2018 to April 2019 (8 Months)
Duties and Responsibilities:
- Enters orders into the system according to individual order characteristic requirements.
- Manages electronic orders by auditing orders for completion and accuracy.
- Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email.
- Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives.
- Managing Cisco Meraki’s documentations, SKU Management issues, and corrections
- Researches and provides quoting information by utilizing internal tools.
- Assist licensing and sales team with administrative duties as assigned.
Education History
Field of Study:
Food Technology/Nutrition/Dietetics
Major:
Nutrition and Dietetics
Graduation Date:
April 29, 2016
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Marketing
Major:
Business Administration (MBA)
Graduation Date:
July 19, 2022
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
MarketingMicrosoft OfficeLead GenerationExecutive Assistance
INTERMEDIATE ★★
-
Customer Experience, Salesforce CRM, MailChimpAsanaCanvaSmartsheetHuman Resource Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15171436380
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.16/hr
Angelu
Candidate ID: 520943
ADVANCED
-
Microsoft Office, Calendly, Warm Calling, Email management...
INTERMEDIATE
-
DocuSign, Technical Support, Google Spreadsheet, Executive Assistance...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.69 per hour or $USD 579.81 per month
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
She has extensive experience in both inbound and outbound calling, prospecting, appointment setting, follow-ups, and closing sales deals. She is adept at updating CRMs & other systems and streamlining operations. She has also handled the following tasks:
- Managing contracts and agreements
- Prioritizing documentation procedures
- Creating reports
- Diagnose and resolve technical issues of multiple clients (software and internet connectivity issues)
- Upselling internet and cable services
- Assisting customers with billing inquiries
She is proficient in using the following tools:
- Mojo Dialer
- People Search
- Docu Sign
- MarketView
- BoonTown CRM
- MLS
- RingCentral dialer
- Outlook
- Gmail
- Google Sheets
- Canva
She is amenable to working any shift schedule for full-time roles
Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Teaches and shares; generally interested in working collaboratively with others to help out.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. Angelu is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Angelu will depend upon professional training, her own experience, or management leadership, to provide those standards and the structure needed for her work.
Employment History
General Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
January 2022 to February 2024 (25 Months)
Duties and Responsibilities:
- Proactively make outbound calls to leads and potential clients as, while meticulously maintaining comprehensive records of lead interactions and outcomes.
- Manage and update the client’s CRM and other systems, including database & user management, customization, and automations.
- Manage and process Docusign requests for a variety of contracts and agreements, ensuring prompt and precise completion of all documentation procedures.
- Manage the client’s calendar, schedule appointments, and coordinate meetings, prepare and update confidential files, records, databases, and documents.
Technical Support Rep
Industry:
Telecommunication
Employment Period:
September 2019 to December 2021 (27 Months)
Duties and Responsibilities:
- Reduced customer’s complaints by 30% through following proper technical procedure
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more
Customer Service Representative
Industry:
Telecommunication
Employment Period:
May 2019 to September 2019 (3 Months)
Duties and Responsibilities:
- Assist clients with their billing inquiries, adding service to their account and troubleshooting their comcast devices.
- Keeping records of customer interactions, transactions, comments, and complaints
Sales Agent Representative
Industry:
Grooming / Beauty / Fitness
Employment Period:
March 2017 to January 2018 (10 Months)
Duties and Responsibilities:
- Contributed to a 30% sales increase in 2017 by improving lead-generation and sales-tracking methods.
- Provide detailed description of product specification to help customers select products that better meet their needs
Virtual Assistant/ Trainer
Industry:
Repair and Maintenance Services
Employment Period:
May 2022 to June 2023 (13 Months)
Duties and Responsibilities:
- Efficiently schedule appointments for customers in need of locksmith services, ensuring prompt assistance and satisfaction.
- Coordinate and dispatch technicians to designated areas, optimizing response times and service coverage.
- Maintain accurate records by updating CRM systems and Google Sheets as necessary, enhancing organizational efficiency and data integrity.
- Facilitate the onboarding process by training new staff members, ensuring they are equipped with the necessary skills to excel in their roles.
Acquisition Specialist
Industry:
Property / Real Estate
Employment Period:
May 2025 to February 2026 (9 Months)
Duties and Responsibilities:
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Accountancy
Graduation Date:
May 15, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Calendly, Warm Calling, Email management, Outbound Calling, Slack, Appointment Setting, Canva, RingCentral, Inbound Calls, Call Handling, Administrative Support, Virtual Assistant Skills,
INTERMEDIATE ★★
-
DocuSignTechnical SupportGoogle SpreadsheetExecutive Assistance
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15650366118
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
Jemaima
Candidate ID: 520490
ADVANCED
-
Zendesk, Zoho CRM, Skype, Slack...
INTERMEDIATE
-
Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Jemaimi has been working for almost 4 years in different local companies from the BPO industries. She handled different positions such as Customer Service Representative, Technical Support, and Virtual Assistant. She started working in Customer Service in 2019 and handled food delivery and Netflix accounts. She also worked as a Virtual Assistant and worked with clients that cater to the US, New Zeland, and Australia. She supported the following tasks:
- Customer service
- Technical support
- Inbound and outbound calling
- Cold calling
- Appointment setting
- Admin support
- She is proficient in systems such as Zendesk, TalkDesk, Peerson, and Microsoft tools.
- Jemaima is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.
Jemaima is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2019 to August 2021 (24 Months)
Duties and Responsibilities:
- Handling customer calls related to order follow-ups, incorrect orders, and missing items.
- Managing calls from restaurant partners regarding courier assignments, unavailable items, ownership changes, etc.
- Addressing courier calls about customers not being present, fake orders, and abusive customers.
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to December 2022 (14 Months)
Duties and Responsibilities:
- Assisting customers with managing their Netflix accounts, including tasks such as signing up, logging in, resetting passwords, updating payment information, and changing email addresses. Promptly resolving any issues they encounter and guiding them through troubleshooting steps.
Customer Service Advocate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2023 to January 2025 (23 Months)
Duties and Responsibilities:
- We utilize ISET to access member policies and Genesys for softphone communications with our members.
- Our goal is to provide accurate information promptly and offer free programs and services to eligible members with different plans, such as PPO and EPO.
- This includes benefits like free flu shots and annual wellness exams for all members with a medical plan.
- Additionally, we provide cost estimates for initial office visits to doctors or specialists
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Management
Graduation Date:
April 4, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Zendesk, Zoho CRM, Skype, Slack, Zoho, Canva, Active Listening, Problem solving, Inbound Calls, Outbound Calling, Communication Skills, Time Management, Human multitasking, Technical Support, Customer Service,
INTERMEDIATE ★★
-
Microsoft Excel, Microsoft Office, Microsoft OutlookMicrosoft WordAvayaGoogle SheetsGoogle Calendar
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17528128789
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: 11th Gen Intel(R) Core(TM) i5
- Operating System: Windows 11
All-inclusive Rate: USD $7.18/hr
Dia-Najieva
Candidate ID: 520372
ADVANCED
-
Cold Calling, Inbound Calls, Outbound Calling, Administrative Skills...
INTERMEDIATE
-
B2B Calling, Microsoft Office, Warm Calling, Blog Management...
Median Rate
$7.18
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.98 per hour or $USD 605.33 per month
Remote Staff Recruiter Comments
- Ava has been working for almost 8 years as a customer service representative, handling various accounts such as Sprint, AT&T, Comcast and engaging sales with the BPO industry.
- During her tenure, Ava supported various tasks, including handling complaints, both cold and warm calling, inside sales, and lead verification.
- Her greatest achievement was securing a promotion to the role as a product trainer.
- She is proficient in utilizing tools and applications such as Zendesk, HubSpot, and GoDaddy.
- She can start immediately and is well-suited for any day shift role on a full-time basis.
Predictive Index Behavioral Profile- Altruist
Strongest Behaviors
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
Behavioral Summary
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Dia najieva is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Dia najieva gets along easily with a wide variety of people.
Employment History
Telesales
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2015 to June 2017 (29 Months)
Duties and Responsibilities:
- Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns
- Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads
Product Trainer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2017 to June 2019 (24 Months)
Duties and Responsibilities:
- Coordinate with store for customers pick-up, repair or installations.
- Explain comcast indirect stores features and benefits, explain incentives and promotions.
- Contacts business and introduce comcast indirect channel program. - CSR/SME Escalation Team .
- Expalain package movement for UPS customer. Initiate investigation for Missing or lost package.
- Follow up with customer via call or email.
- Communicating back and forth to the clients, shippers for business accounts. Enters ticket for refund or returns
SALES/CSR
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to July 2021 (30 Months)
Duties and Responsibilities:
- Worked as Sales Representative (voice and non-voice via, email, or live chat platform.
- Introduce products and services, create customer online account and set up orders, services.
- Monitor shipments and returns Follow-up call to existing customer and offer upgrades
- Converting warm leads to sale
- Cold calling to convert into warm leads
SALES/CS Representative
Industry:
Retail / Merchandise
Employment Period:
January 2021 to November 2023 (34 Months)
Duties and Responsibilities:
- Introduce products and services for business establishments and non-business clients.
- Create trial accounts for Vitamins and suppliments, and eventually for a monthly subcription.
- Cold calling, lead verification. Process shipments, refunds and return.
Executive Assisitant
Industry:
Repair and Maintenance Services
Employment Period:
March 2022 to March 2024 (24 Months)
Duties and Responsibilities:
- Understanding Painting products and processes.
- Communicate with customers who had visited the website for calculation/estimate via phone,email or SMS.
- Provide an initial quoation based on the forms submitted. Arranged an on-site visit.
- Organized on-site visit- choosing the right painters for the right job. Creating and sending invoiced to the customers and painters.
- Cold calling Painting companies. - Collaborate wit Interstate companies.
- Cold calling and Onboarding painters.
- Explain company protocol and helping them complete the on-boarding documents before assigning to a job. Social media management.
- Creating ads,updating Facebook and Instagram page using canva.
- Data mining and cold calling Painting companies and Industries that need maintenance, ex. Facility Managements, Stratas, Insurance companies etc.
Education History
Field of Study:
Social Science/Sociology
Major:
AB-ASIAN STUDIES
Graduation Date:
January 1, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Cold Calling, Inbound Calls, Outbound Calling, Administrative Skills, Customer Handling,
INTERMEDIATE ★★
-
B2B CallingMicrosoft OfficeWarm CallingBlog ManagementBlog Template Design
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: http://l.facebook.com/l.php?u=http%3A%2F%2Fspeedtest.net%2Fresult%2F15322946807&h=AT01wA9tjG1QOshFiS
- Internet Type: Broadband
- Hardware Type: Desktop
- Brand Name: DELL
- Processor: I5
- Operating System: Windows 10
All-inclusive Rate: USD $10.62/hr
Sheena
Candidate ID: 519770
ADVANCED
-
Zendesk, QuickBooks, Slack...
INTERMEDIATE
-
Shopify...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
- Sheena Marie has 10 years of working experience with the most recent as a Virtual Assistant for Airbnb reservations. She has a degree in Business Management majoring in Marketing. She was employed in the BPO where she handled various campaigns like dental.
- She was involved with property management, customer service, email management, calendar management, data management, and case resolution. She was tasked with setting housekeeping reminders and cleaning quality control of the properties in her latest employment. As a supervisor, she managed the day-to-day operations within her team. She handled reservation Inquiries, cancellations, disputes, refunds, and rebooking requests.
- She was also a Lead Generation Specialist where she generated leads, did email blasting, cold calling, managing QuickBooks, and answering client calls, among others
- She used the following applications and tools:
- Zendesk
- QuickBooks
- Shopify
- Airbnb Platform
- Google Document
- Slack
- Monday.com
- Guesty
- She can start ASAP and is open to a full-time post on a day shift.
Strongest Behaviors
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Sheena is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Sheena Marie has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. She prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.
She will focus on the details of the work and will handle her with somewhat better than average accuracy. In work involving repeated contact with people, Sheena Marie will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Virtual Assistant/Guest and Customer Support Officer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2022 to July 2023 (12 Months)
Duties and Responsibilities:
- Property Management - Airbnb, Booking.com & VRBO
- Customer Service Relation
- Chat Support
- Email Management
- Calendar Management
- Data Management
- Resolution Cases
- Review Management for all booking platforms (Airnnb, Vrbo, Booking.com)
- Cleaning Quality Control and Housekeeping Reminder
- Assigning and working on Task
Team Leader
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2022 to August 2022 (6 Months)
Duties and Responsibilities:
- Training new team members
- Refresher Training to present team members
- Manage day-to-day operations within team members
- Assigning tasks to the proper team members.
- Motivating the team to achieve goals.
- Communicate clear instructions to the team members
- Monitor every team member progress
- Perform performance reviews of the team members.
- Resolve conflict where possible and when they arise
- Develop team strengths and help them to improve where needed.
- Collaborate with internal teams, such as clients, managers, and operations, to align product listings with business objectives and customer needs.
Resolutions Specialist 2
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2020 to January 2022 (23 Months)
Duties and Responsibilities:
- Reservation Inquiries
- Cancellation Requests
- On going trip issues such as cleanliness, accuracy, and communications issue
- Refunds Request and Processes
- Rebooking Request
Customer Service Representative / Assistant Team Lead
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2017 to January 2020 (36 Months)
Duties and Responsibilities:
- Appointment Setting
- Answering Inquiries regarding services offered
- Coordinating with HMO
- Taking Supervisory Calls
QA Customer Care Advisor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2015 to February 2016 (12 Months)
Duties and Responsibilities:
- Verifying Sales
- Confirming with customers if they agreed with the service that they signed up for
- Confirming with customers if they understood the terms and conditions
Lead Generation Specialist/Back-office Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2015 to December 2016 (15 Months)
Duties and Responsibilities:
- Generating Leads for Copier Machine Users
- Email Blasting
- Cold Calling
- Billing and Contracts
- Answering Client calls
- Managing Quickbooks
Senior Accounting Clerk
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2012 to January 2015 (31 Months)
Duties and Responsibilities:
- Creating Monthly Income Statement
- Creating Weekly Reports of Collectors
- Auditing
- Data Entry
- Email Management
Operations Manager
Industry:
Hotel / Hospitality
Employment Period:
December 2023 to March 2024 (3 Months)
Duties and Responsibilities:
Education History
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Marketing Management
Graduation Date:
March 25, 2022
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Zendesk, QuickBooks, Slack,
INTERMEDIATE ★★
-
Shopify
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $8.16/hr
LENY
Candidate ID: 519699
ADVANCED
-
Financial Accounting, Financial Management, Reporting Analysis, Administrative Support...
INTERMEDIATE
-
Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, QuickBooks...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.16 per hour or $USD 707.42 per month
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
She supported the following tasks:
- Bookkeeping
- Accounts Receivable
- Accounts Payables
- Preparations of Journal entries
- Payroll management
- Bank Reconciliation
- Tax Support
- Financial Statements
- Assisting the General manager
- Admin task
- Xero
- QuickBooks
- Peachtree
- Microsoft Dynamics
- SAP
- Workday
- Slack
Predictive Index Behavioral Profile- Maverick
Strongest Behaviors
- Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
- Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, LENY pursues strongly innovative ideas, even in the face of failures or popular opposition.
- Remarkably independent. Resists authority and proven, “by the book” methods in favor of their own ideas.
A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.
Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
Employment History
OFFICER, GAMING AUDITOR
Industry:
Hotel / Hospitality
Employment Period:
March 2016 to February 2021 (58 Months)
Duties and Responsibilities:
- Conducted daily Audit of Cage (Fill Bank, Main Bank, Marker Bank, Windows and vault activities), Slot, Table Game, Rolling Program transactions in accordance with Audit Policy and Checklist
- Tracked all transactions and documentation related to Premium Players and Junket programs in accordance with the Agreement. Ensured gaming regulations issued by the PAGCOR are adequately addressed by standard operating procedures. Handled Soft count audit in count room & physical Hotel Inventory.
Accountant
Industry:
Hotel / Hospitality
Employment Period:
September 2013 to March 2016 (30 Months)
Duties and Responsibilities:
- Handled recording of Cash Advance Liquidation/Reimbursement, Travel Report in accordance with the matrix & checking of entries.
- Handled vendor database and foreign exchange rate database in the ERP/accounting system including creation upon requests of A/P and Purchasing department (Fidelio) Prepared monthly bank, book reconciliations and petty cash.
- Local or foreign currency cash reconciliations Reconciled Physical asset Inventory to tracking report of assets assigned to sites after the Physical inventory count. Analyzed invoices/documents for correct coding,
- Vendor creation and maintenance. Handled income and expense analysis.
- Created monthly journal entries to account for various expenses for multiple departments to maintain compliance. Performed all assigned journal entries general ledger including subledgers and related supporting schedules.
- Timely and accurate processing of all financial data, monthly closing of the general ledger and accurate processing of all financial information’s.
- Collaborating with internal departments to gather, analyze, and interpret relevant financial information Provided support on external audits and reviews by providing period fluctuation analysis, supporting schedules, accounts reconciliation, and working with external auditors as required
- Preparation of Statutory reports such as filling and taxes remittance, alphalist.
Freelance Accountant/ Financial Analyst w/ Customer Service Representative & Cryptocurrency Trader
Industry:
Employment Period:
September 2023 to February 2021 (30 Months)
Duties and Responsibilities:
- Enter financial transactions into the accounting system and ensure proper documentation.
- Maintain accurate and organized financial records including accounts payable and accounts receivable.
- Reconcile and monitor various general ledger accounts Process invoices, track payments, and ensure timely follow-ups on outstanding accounts.
- Assist in monitoring and controlling expenses, helping us stay within budgetary guidelines.
- Process and manage employee payroll ensuring accuracy
- Assist with resolving payroll-related inquiries and issues
- Provides accounting service to various client from UAE, UK, USA
- Assist the Financial Controller and CFO in various accounting task
- Prepare journal entries, trial balances Contribute to the month-end and year-end closing processes.
- Perform regular bank reconciliations to ensure accurate and up-to-date financial information.
- Reconcile monthly credit card statements to ensure accuracy.
- Identify and resolve discrepancies and outstanding items.
- Informing clients or employers on the tax preparation process Inputting data from financial records into tax return software or databases Prepare necessary paperwork for tax payments and returns Assist in Preparation & file VAT returns/refunds in a timely manner via EmaraTax Understanding implementation of policies, internal controls, and processes to ensure compliance with UAE tax provisions. Renewing & maintaining the Designated Zone certificate for Excise tax, while ensuring following of procedures set out by FTA for Designated Zones.
- Assist in the preparation of financial statements, schedules, and reports for internal and external stakeholder and clients. Analyse financial data and provide insights to support decision-making processes
- Ensure adherence to accounting principles, regulatory requirements, and company policies. Provide support during internal and external audits as needed
- Analyze data and discover opportunities for process improvement using financial tools and systems.
- Collaborate with cross-functional teams to implement improvements and optimize financial workflows.
- Support general administrative tasks, collaborating with our team to manage emails, schedules, teamwork, and calendars.
- Assist in preparation of minutes of meeting Assist CFO and general manager in identifying the differences of MOA and Shareholder's agreement
Customer Service:
- Conducting Customer Support via the ticketing system and a live chat to customer queries, complaints, and identification approval processes for our world-class BIB cryptocurrency exchange platform.
- Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Performing Know Your Customer (KYC) checks on existing customers to fulfill AML regulatory requirements in multiple jurisdictions.
- Reviewing new customer accounts and verifying their identities prior approval.
- Significant experience in setting and fronting the agenda for auditing programs, risk tolerance, regulatory compliance and/or operations functions review, in a technology or service industry.
Crypto Currency Trader and Analysis:
- Responsible for executing activities related to crypto assets via Backstage Management System Tracking and processing the status of system deposit and withdrawal transactions.
- Investigate and resolve discrepancies in wallet balances to ensue funds are accounted for Preparing related crypto assets reports for management reporting.
- Knowledgeable and continues learning in blockchain technology, NFT'S, Web3, Metaverse and BIB upcoming events.
Education History
Field of Study:
Major:
Management & Accountancy
Graduation Date:
January 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Finance/Accountancy/Banking
Major:
Accounting
Graduation Date:
October 15, 2007
Located In:
Philippines
License and Certification: :
BS Accountancy graduate
Skills
ADVANCED ★★★
-
Financial Accounting, Financial Management, Reporting Analysis, Administrative Support, Oracle 11i, Oracle, Microsoft NAVision, Xero Accounting, MS Teams, Slack, WebEx, Skype,
INTERMEDIATE ★★
-
Accounting Reconciliation, Accounts Payable Management, Accounts Receivable ManagementQuickBooksSAP AccountingNetSuiteCRM
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Upload:273.53 Download: 224.63
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.16/hr
AL
Candidate ID: 519324
ADVANCED
-
Hubspot CRM, Inbound Calls, Outbound Calling, Customer Relations...
INTERMEDIATE
-
Call Handling...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.69 per hour or $USD 579.81 per month
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
-
Al has over six years of valuable experience in the BPO, retail food outlets, vehicle dealers, and legal industries working with various companies. He has held various positions, including Executive Virtual Assistant, Purchasing Manager, Technical Support Representative, and Customer Service Representative, overseeing accounts related to the esignature platform, telco, and lending. His main focus was on serving clients based in the United States, UK, and Australia. When working in the BPO, Al has been recognized as a top performer for three consecutive quarters. He is adept at performing the following tasks:
- Troubleshooting technical issues
- Inbound and outbound calling (answering questions and providing resolution)
- Acting as a first point of contact, dealing with correspondence and phone calls
- Taking customer’s order
- Organizing meetings and appointments
- Handling billing concerns
- Managing scheduled pick-up for vehicles
- Evaluates vendor quotation
-
He is proficient in using tools such as GoHighLevel, Five9, RingCentral, Gmail, Google Calendar, and Microsoft Office.
- Al is available to start immediately and is amenable to working the night shift for any full-time or part-time position.
Predictive Index Behavioral Profile - Controller
Strongest Behaviors
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality.
Behavioral Summary
Al Ryan is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2017 to January 2019 (14 Months)
Duties and Responsibilities:
- Call Handling. Resolves product or service problems by accurately understanding the customer's issue.
- Discuss bill related concerns.
- Answer product and/or service questions or concerns.
- Troubleshoot technical issues using all available tools.
- Escalate to appropriate departments to expedite resolution of customer's issue.
- Provide exceptional customer service experience.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2019 to February 2020 (11 Months)
Duties and Responsibilities:
- Call Handling. Resolves product or service problems by accurately understanding the customer’s issue.
- Discuss bill related concerns.
- Answer product and/or service questions or concerns.
- Troubleshoot technical issues using all available tools.
- Escalate to appropriate departments to expedite resolution of customer’s issue.
- Provide exceptional customer service experience.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2020 to July 2021 (16 Months)
Duties and Responsibilities:
- Outbound Call Handling.
- Calling customers who did not receive matches from lenders and offering Credit Repair.
- Answer product and questions or concerns.
- Provide exceptional customer service experience.
Freelance Purchasing Manager (Sales)
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
December 2022 to June 2023 (6 Months)
Duties and Responsibilities:
- Negotiating offers with the sellers.
- Taking email, chat, text and call.
- Managing scheduled Pick Up on the vehicle that they agreed on the amount that we offered them..
- Develops a system to evaluate vendor quotation that uses appropriate negotiation and purchasing techniques to ensure quality, price, delivery and service.
Freelance CSR
Industry:
Employment Period:
May 2022 to December 2022 (6 Months)
Duties and Responsibilities:
- Taking Customers Order
- Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
- Reminding the manager/executive of important task and deadlines.
- Answer product and questions or concerns.
- Provide exceptional customer service experience.
Executive Assistant | Personal Assistant
Industry:
Law / Legal
Employment Period:
November 2021 to May 2022 (6 Months)
Duties and Responsibilities:
- Acting as a first point of contact, dealing with correspondence and phone calls.
- Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
- Reminding the manager/executive of important task and deadlines.
- Attending to all of the Executives meeting and listing/notating all important information about the topic/s.
Education History
Field of Study:
Psychology
Major:
Psychology
Graduation Date:
January 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Hubspot CRM, Inbound Calls, Outbound Calling, Customer Relations, Customer Handling, Customer Experience, Upselling, Cold Calling, RingCentral, Five9, Email Handling, Calendar Management, Google Calendar, Purchasing Management, Technical Support, DocuSign, Appointment Setting, Troubleshooting, Software Troubleshooting, Executive Support, Executive Assistance, Chat Support, Email Support, Phone Support,
INTERMEDIATE ★★
-
Call Handling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 362.80, Upload: 194.13
- Internet Type: Broadband
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $7.67/hr
Chiesa
Candidate ID: 519278
ADVANCED
-
Calendly, Google Calendar, Google Drive, Scheduling...
INTERMEDIATE
-
Google Sheets, Microsoft Excel 2007, Health Administration...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Chiesa is a graduate of Agribusiness Management. She has been working for more than 10 years in the BPO, advertising, real estate, and healthcare industries. She handled various positions such as Customer Service Representative, Technical Support, Appointment Setting, Lead Generation, and Patient Engagement Training Specialist. It was in 2019 when she ventured into remote work. As a freelancer, she was promoted to a Training Specialist and handled sessions for new hires. She catered to clients in the US.
- She supported the following tasks:
- Training
- Customer Service (phone, email, and chat)
- Technical Support
- Lead Generation
- Appointment setting
- Sales
- Virtual Assistance
- Data entry
- She is proficient in applications and tools such as Dial Pad, Ring Central, Calendly, Help Scout, Slack, MAX CRM, Zendesk, and Microsoft Office Apps, while considering herself a beginner in Zoho.
- Chiesa is available to start immediately.
- She prefers working the night shift for any part-time or full-time position.
Strongest Behaviors
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Chiesa Marie has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently. Will focus on the details of the work and will handle them with somewhat better than average accuracy.
Employment History
Patient Engagement Training Specialist
Industry:
Healthcare / Medical
Employment Period:
July 2019 to April 2023 (44 Months)
Duties and Responsibilities:
- Call/email/SMS patients for compliance and troubleshooting assistance
- Updating demographics requests Assisting in maintaining training materials and protocols
- Troubleshoot
- Customer Service
- Training new onboarding Admins
Appointment Setter | Cold-caller | Lead Generator
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2016 to July 2019 (35 Months)
Duties and Responsibilities:
- Cold call businesses in both medical and nonmedical verticals within the USA and set an appointment for the executive producer and the decision maker
- Respond to clients’ inbound emails and inquiry about the product and set appointment for the same
- Make outgoing calls to develop new business
- Contact prospects to qualify leads
- Direct email marketing to key clients and prospects
- Research and maintain lead generation database
- Conduct customer research
Customer Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to June 2016 (19 Months)
Duties and Responsibilities:
- Responding to customers queries/concern thru email and over the phone
- Process orders as per customers’ request both thru email and over the phone
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Call Center Agent III
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2008 to June 2011 (37 Months)
Duties and Responsibilities:
- Provided customers with product and service information
- Maintained records of telephonic interactions, data entry, and maintenance of potential customer databases
Seasonal Customer Service Associate
Industry:
Retail / Merchandise
Employment Period:
October 2023 to January 2024 (2 Months)
Duties and Responsibilities:
- Primary contact with external customers via phone, chat, and email
- Ensuring quality of all orders, including photo placement and spelling/grammar
- Dedicated to 100% customer satisfaction
- Assisting Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries, and other contact types
- Other duties as assigned
Education History
Field of Study:
Agriculture/Aquaculture/Forestry
Major:
Agirbusiness Management
Graduation Date:
April 1, 2001
Located In:
Philippines
License and Certification: :
Licensed Agriculturist
Skills
ADVANCED ★★★
-
Calendly, Google Calendar, Google Drive, Scheduling, Communication Skills, Oral Communication, Training and Development, Interviewing, Technical Support,
INTERMEDIATE ★★
-
Google SheetsMicrosoft Excel 2007Health Administration
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15125845862
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $12.87/hr
Christiaan
Candidate ID: 518852
ADVANCED
-
Communication Skills, Written Communication, Journalism, Corporate communications...
INTERMEDIATE
-
Google Analytics, Google Docs, Social Media Marketing, Microsoft PowerPoint...
Median Rate
$12.87
$14.06
if $1 = PHP52
$17.16
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 12.87 per hour or $USD 2231.59 per month
Remote Staff Recruiter Comments
- Ian is a corporate communications professional with 20+ years of relevant experience. He holds a degree in Journalism majoring in Mass Communications and was employed by a number of industries like media, insurance, infrastructure, logistics, and digital transformation. He started as a Broadcast Journalist and climbed the corporate ladder to Manager roles.
- Throughout the years, he became well-versed in performing
- Internal/external/marketing/crisis communications
- Publicity
- Journalism
- Traditional/digital/social media marketing
- Content creation and management for websites, social media, and other digital platforms
- As a manager, he handled up to 49 team members where he trained and coached them for better work performance. He also created and improved SOPs while maintaining good stakeholder relationship.
- One of the achievements he prides himself on was covering a stadium stampede for a local noontime show in 2006.
- He is exposed to website development and management and used CMS WordPress.
- He is an adept user of Slack, Microsoft Office Apps (Word PowerPoint, Teams, Outlook), Google Suite (Documents, Slides), Cisco WebEx, WordPress, Doc-to-Help, and Avid INews.
- He can start after a 2-week notice.
- He prefers working full-time and is amenable to working any shift.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christiaan Claire has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christiaan Claire will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Senior External Communications Manager
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
February 2022 to April 2023 (14 Months)
Duties and Responsibilities:
Online English Teacher, English Manual Writer and Entrepreneur
Industry:
Others
Employment Period:
April 2023 to May 2024 (12 Months)
Duties and Responsibilities:
Independent Online English Tutor and Entrepreneur
Industry:
Education
Employment Period:
May 2020 to August 2023 (39 Months)
Duties and Responsibilities:
- Prepares English language instructional materials;
- Conducts online English tutorials;
- Distributes delicious preservative-free meat products, and apparel.
Communications, Marketing and Public Relations Manager
Industry:
Transportation / Logistics
Employment Period:
August 2018 to April 2020 (20 Months)
Duties and Responsibilities:
Enhanced corporate image and public visibility through:
- Published press releases of company events and achievements;
- Construction and management of the company website and social media page;
- Drafting and implementing of the company’s marketing, communications and Public Relations Crisis Prevention and Response plans;
- Proposal and implementation of traditional and digital marketing initiatives.
Independent Writer and Public Relations Practitioner
Industry:
Others
Employment Period:
January 2012 to August 2018 (79 Months)
Duties and Responsibilities:
- Authored 54 English training materials for Korean learners;
- Planned and implemented campaign activities during the May 2013 Philippine elections.
Group Communications Manager
Industry:
Construction / Building / Engineering
Employment Period:
July 2011 to January 2012 (5 Months)
Duties and Responsibilities:
- Effective crisis communications implementation, and company representation as its official spokesperson;
- Construction and management of the organization’s website;
- Initiation of corporate social partnerships between the organization and Philippine local government units.
Independent Journalist, Public Relations & Communications Practitioner
Industry:
Others
Employment Period:
August 2010 to June 2011 (10 Months)
Duties and Responsibilities:
Corporate Communications Manager
Industry:
Insurance
Employment Period:
January 2010 to July 2010 (6 Months)
Duties and Responsibilities:
- Effective and consistent publications of the corporate newsletter;
- Regular and timely contributions of news articles to the organization’s partner-publications.
Independent Journalist and PR Practitioner
Industry:
Others
Employment Period:
August 2008 to December 2009 (15 Months)
Duties and Responsibilities:
Broadcast Journalist
Industry:
Journalism
Employment Period:
July 2007 to July 2008 (12 Months)
Duties and Responsibilities:
Prepared news materials, produced assigned newscast, and handled the breaking news and developing news coverages of the following:
- 2007 Philippine elections
- The conviction and pardon of former Philippine President Joseph Estrada
Broadcast Journalist
Industry:
Journalism
Employment Period:
April 2002 to March 2007 (59 Months)
Duties and Responsibilities:
Prepared news materials, produced assigned newscasts, and handled the breaking news and developing news coverages of the following:
- US-led military offensive in Iraq in 2002
- Philippine elections in 2004
- South Asia tsunami in 2005
- Military standoff and State of National Emergency in the Philippines in 2005
- Stampede in Metro Manila in 2006
Senior External Communications Manager
Industry:
Computer / Information Technology (Software)
Employment Period:
February 2022 to April 2023 (14 Months)
Duties and Responsibilities:
- Collaborated to position the company's parent organization as a top-of-mind global digital transformation partner through:
- Subject matter expertise on Crisis Communications, international media affairs;
- Preparation of key messages, English press releases and website articles, and other forms of external communications;
- Sharing of knowledge and expertise through trainings, workshops, and training materials;
- Other related tasks.
Education History
Field of Study:
Mass Communications
Major:
Secondary Education
Graduation Date:
April 16, 1991
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Journalism
Major:
Mass Communications
Graduation Date:
May 5, 1998
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Communication Skills, Written Communication, Journalism, Corporate communications, Microsoft Word, Social Media Management, Content Management, Content Writing, Website Management, Media queries, Slack, Integrated marketing communications, Public Relations, Web Publishing, Desktop Publishing,
INTERMEDIATE ★★
-
Google Analytics, Google DocsSocial Media MarketingMicrosoft PowerPointSlideshowMS Teams
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15121771079
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel(R) Core(TM) i3-8130U
- Operating System: Windows 11
All-inclusive Rate: USD $13.37/hr
Lolito
Candidate ID: 518745
ADVANCED
-
Laravel, MySQL, PHP, Rest API...
INTERMEDIATE
-
jQuery, Git, AWS, CSS...
Median Rate
$13.37
$14.62
if $1 = PHP52
$17.88
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.37 per hour or $USD 1158.33 per month
Full Time: $USD 13.37 per hour or $USD 2316.67 per month
Remote Staff Recruiter Comments
- He has a total of 16 years of working experience as Senior PHP Back-end Developer for the estate, car rental, educational, and eCommerce industry
- He has experience working with developing projects from the scratch as well as creating and developing new features for an existing system
- He has worked with integrations with some web-based applications like payment gateway using Stripe and real estate listing applications
- He had experience with Git Administration and Database Management
- He has worked with AWS EC2 for repository and storage
- For testing, he has done unit testing using a PHP unit
- He has experience with the following technologies
- PHP
- Laravel
- CodeIgniter
- MVC
- MySQL
- HTML
- CSS
- Javascript
- JQuery
- ARP Reach
- UNIX/Linux
- MVC
- OOP
- Joomla
- Magento
- WordPress
- AWS EC2
- He began working with Laravel in 2011. In 2014, he developed a Daily Time Record system using Laravel 3. In the same year, he employed Laravel 4 to establish a payment gateway. Fast forward to 2022, he employed WinterCMS, a Laravel-based CMS using Laravel 10, to craft a car rental system equipped with an API for seamless mobile integration.
- He is available to work full-time and can start as soon as possible.
Strongest Behaviors
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan
- This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
- Lolito is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Co-Owner
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2007 to January 2023 (192 Months)
Duties and Responsibilities:
- I work with a friend to create business and marketing strategies through thorough market research as well as help with the supervision of the staff.
- I am also the one to designate tasks to the staff and to research new technologies and standards to incorporate to our company workflow.
- I also design, develop and maintain several company websites using many frameworks, Content Management Systems and programming languages like OOP PHP, JQuery, HTML and CSS.
Senior Back-end PHP Developer
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
October 2022 to May 2023 (7 Months)
Duties and Responsibilities:
- Develop a car rental service using Laravel-based WinterCMS.
Senior Back-end PHP Developer
Industry:
Property / Real Estate
Employment Period:
November 2019 to July 2022 (32 Months)
Duties and Responsibilities:
- I develop custom web-based systems using Codeigniter PHP framework. I develop custom Wordpress plugins.
- I develop custom integration with third party API.
- Design, develop and implement scalable web-based systems using Codeigniter PHP framework
- Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
- Design, develop and implement web service API integrations into a custom web-based system
- Design, develop and implement custom Wordpress plugins
Senior Back-end PHP Developer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2016 to September 2019 (35 Months)
Duties and Responsibilities:
- I develop custom web-based systems using Codeigniter PHP framework.
- I develop custom Wordpress plugins.
- I develop custom integration with third party API.
- Design, develop and implement scalable web-based systems using Codeigniter PHP framework
- Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
- Design, develop and implement web service API integrations into a custom web-based system
- Design, develop and implement custom Wordpress plugins
PHP Programmer / Web Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
July 2014 to June 2016 (23 Months)
Duties and Responsibilities:
- I develop custom web-based systems using Laravel PHP framework.
- Design, develop and implement scalable web-based systems using Laravel PHP framework
- Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
- Design, develop and implement web service API integrations into a custom web-based system PHP Programmer / Web Developer / Consultant
Php Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
April 2014 to March 2015 (11 Months)
Duties and Responsibilities:
- I work with a friend to create desktop as well as web-based systems to our clients. I am the one designated to research new technologies and standards to incorporate to our company workflow.
- I also design, develop and maintain several company and client websites using many frameworks, Content Management Systems and programming languages like OOP PHP, JQuery, HTML and CSS.
PHP Programmer / Web Developer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
March 2012 to July 2014 (28 Months)
Duties and Responsibilities:
- I work with another PHP Programmer to design, develop and maintain custom extensions for several CMS platforms, Facebook Apps and tools which are used internally to help the SEO, PPC, Sales and affiliate teams.
- I use many frameworks, Content Management Systems and programming languages.
- On a daily basis I'm working with Joomla, Magento, ARP Reach, Google APIs (Analytics and Adwords), Social Network APIs (Facebook, Twitter, LinkedIn, Google+, Payment Gateway APIs (Verotel, WePay, PayPal), SMS Gateway API (Clickatel), Website Monitoring API (NodePing), Security Image API (ReCaptcha) and using languages such as OOP PHP, JavaScript, JQuery, HTML and CSS.
- I am also responsible for creating server-wide and site-specific scripts that checks the stability of the server or website and notifies the concerned parties using Nodeping by phone call, sms and email.
- Design, develop and implement scalable web-based systems using CMS or from scratch
- Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
- Design, develop and implement web service API integrations into a CMS or into a custom web-based system
- Use of several linux-based open source application to develop complex web-based systems Working with a small team of web developers with a wide range of skill sets
PHP Programmer / Web Developer / Web-Server Administrator (Volunteer)
Industry:
Education
Employment Period:
April 2010 to October 2011 (18 Months)
Duties and Responsibilities:
- I developed and maintained several custom joomla extensions for the school website as well as design, develop and implement several web-based systems for use in the school.
- I was also in-charge of the school's web server.
- The task involved installing and maintaining the web, ftp and mail server.
PHP Programmer / Web Developer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2007 to February 2010 (37 Months)
Duties and Responsibilities:
- I work with a small group of PHP Programmers to design, create and maintain custom extensions for several CMS platforms, Facebook Apps and tools which are used internally to help the SEO, PPC, Sales and affiliate teams.
- I use many frameworks, Content Management Systems and programming languages. On a daily basis I'm working with Joomla, Google APIs (Analytics and Adwords), Facebook API and using languages such as OOP PHP, JQuery, HTML and CSS.
- Design, develop and implement scalable web-based systems using CMS or from scratch
- Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
- Design, develop and implement web service API integrations into a CMS or into a custom web-based system
- Use of several linux-based open source application to develop complex web-based systems
- Supervision of a small team of PHP programmers Working with a small team of php programmers, web developers, graphics artists and content developers with a wide range of skill sets
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Systems
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Computer Science/Information Technology
Major:
Computer Engineering
Graduation Date:
January 1, 2001
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Laravel, MySQL, PHP, Rest API, Object Oriented Design, CodeIgniter, MVC Frameworks,
INTERMEDIATE ★★
-
jQuery, GitAWSCSSHTMLWordPress
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: 96.20 mbps download; 92.37 mbps upload
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: MSI
- Processor: Intel core i7
- Operating System: Windows 10
All-inclusive Rate: USD $3.76/hr
Sunset
Candidate ID: 518700
ADVANCED
-
Google Apps, Microsoft Office, Siebel CRM, NetSuite...
INTERMEDIATE
-
Administrative Support...
Median Rate
$3.76
$3.76
if $1 = PHP52
$3.76
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.98 per hour or $USD 605.33 per month
Full Time: $USD 3.76 per hour or $USD 651.39 per month
Remote Staff Recruiter Comments
- In her more than 20 years of employment, Phoebe has held positions such as real estate virtual assistant, ESL tutor, customer service representative, activation specialist, and customer relations consultant in educational institutions, property management/real estate, and business process outsourcing firms handling telecommunications, financial, and law publishing accounts. She has catered to global clients.
- She was exposed to the following tasks:
- Appointment Setting
- Lead Generation
- Cold Calling
- Email and Chat Support
- Phone Support
- Customer Service
- Technical Support
- Social Media Management
- Researching
- Marketing Analysis
- Administrative Tasks
- She is proficient in using tools such as Microsoft Office, Google apps, LinkedIn Sales Navigator, Netsuite, Mojo, Siebel, Dos, Asana and Skype.
- She can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
Sunset Phoebe is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
Customer Service Representative (Non Voice) for
Industry:
Telecommunication
Employment Period:
August 2009 to March 2012 (31 Months)
Duties and Responsibilities:
- Customer Service Representative (Non Voice) for Australian TELCO account until March 2012
- Amended and Processed customers’ orders that are in Pending or in Provisioning status
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2007 to April 2009 (26 Months)
Duties and Responsibilities:
- Customer Service Representative for Satellite TV-US account until April 2009 (graveyard shift)
- Assisted customers’ billing, basic technical troubleshooting and account enquiries
Math Teacher
Industry:
Education
Employment Period:
January 2004 to January 2007 (36 Months)
Duties and Responsibilities:
- Handled Mathematics subject to Elementary and Secondary students until February 2007
- Handled Filipino subject to Elementary students in School year 2006-‘07
Customer Service Representative
Industry:
Law / Legal
Employment Period:
April 2013 to November 2014 (19 Months)
Duties and Responsibilities:
- Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
- Served as the Triage Manager in the team- Customer Support and Technical Support. These are:
- Emails- customers’ queries/ requests and Internal advisories
- Voicemails- being done at the start of the shift
- Letters- customers’ queries/requests and “Return to Sender” documents
- Faxed documents- customers’ queries/requests and “Return to Sender” documents
Customer Relations Consultant
Industry:
Printing / Publishing
Employment Period:
April 2012 to April 2013 (12 Months)
Duties and Responsibilities:
- Customer Relations Consultant for a Law Publishing - Australian account until April 2013
- Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
- Served as the Triage Manager in the team- Customer Support and Technical Support.
- These are:
- Emails- customers’ queries/ requests and Internal advisories
- Voicemails- being done at the start of the shift
- Letters- customers’ queries/requests and “Return to Sender” documents
- Faxed documents- customers’ queries/requests and “Return to Sender” documents
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to December 2015 (13 Months)
Duties and Responsibilities:
- Serving as Customer Service Representative for US mortgage account – financial account (graveyard shift)
- Handled customers’ queries for ESCROW accounts.
English Online Tutor
Industry:
Education
Employment Period:
January 2017 to December 2017 (11 Months)
Duties and Responsibilities:
- Served as teacher to Chinese kids in Primary Level
- Served as teacher to Chinese adults for Business English
- Used Skype, Gmail, WeChat as communicator
- Module in PDF files for kids provided by the Client
- Business English was taught through own resources
Real Estate Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
January 2017 to December 2022 (71 Months)
Duties and Responsibilities:
- Handled non voice task for screening leads
- Did monthly Marketing Analysis with Excel (website and formula provided by the client)
- Handled non voice task for Social Media Marketing using BUFFER, LinkedIn and Biggerpockets
- Cold calling leads (FSBO, Expired Listings, PROBATES)
- Researching leads for Cash Buyers list
- Using SKYPE and Gmail as communicator
- Trainer for newly hired employees
- property manager a client using Airbnb/Booking.com
- Human Resources Admin assistant Tasks
- Lead generation of applicants using LinkedIn, GEM, ContactOut and Sales Navigator
- Managing agents by doing Triage using Google apps, ASANA, Skype Chat and Messenger
- Appointment setting of applicants (Voice and non voice)
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education Major in Mathematics
Graduation Date:
March 30, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Google Apps, Microsoft Office, Siebel CRM, NetSuite, CRM, DOS, Asana, Skype,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15105545771
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.97/hr
Jennie
Candidate ID: 518060
ADVANCED
-
Accounts Receivable Management, Accounting, Bookkeeping...
INTERMEDIATE
-
Xero Accounting, MYOB, Oracle Accounting, Dropbox...
Median Rate
$7.97
$8.52
if $1 = PHP52
$9.95
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.97 per hour or $USD 690.41 per month
Full Time: $USD 7.97 per hour or $USD 1380.81 per month
Remote Staff Recruiter Comments
- Jennie is an Accountancy graduate with 8 years of relevant experience. She started her career as an Accounting Assistant II in an automotive business where she stayed for more than 4 years. She then joined a manufacturing company where she spent the next 3 years as a General Junior Accountant. In September 2022, she shifted to remote work and landed a freelance Accountant job in an Australia-based accounting firm. She catered to 10+ clients engaging in the laundry and food industries for around 11 months.
- Throughout the years, she gets to perform the following:
- Invoice and transaction monitoring
- Accounts receivable management
- Bank reconciliation
- Bookkeeping
- Payroll processing
- Assisted in financial statement preparation
- BAS and IAS preparation
- PAYG and superannuation
- GST preparation
- She is a certified Xero Advisor.
- Jennie is proficient with Xero, Xero Practice Manager, HubDoc, Oracle, Deputy, Dropbox, Microsoft Office Apps (Word, Excel, Outlook, Teams), and Google Suite (Drive, Sheets, Calendar), while a beginner with MYOB and SAP.
- She can start ASAP and is amenable to working the day shift in any part-time or full-time role.
Strongest Behaviors
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
A pleasant and extraverted person, Jennie Joy is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jennie Joy gets along easily with a wide variety of people.
Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.
Employment History
ACCOUNTANT
Industry:
Accounting / Audit / Tax
Employment Period:
September 2022 to July 2023 (10 Months)
Duties and Responsibilities:
- Email monitoring & communication directly to Australian clients
- Assisted multiple clients remotely with their accounting and financial needs, ensuring accuracy and compliance
- Conducted Bank Reconciliation
- Processed Payroll (Weekly, Fortnightly)
- Managed Accounts Receivable and Accounts Payable
- Processed Creditors run
- Prepared Quarterly BAS, PAYG and Superannuation
- Assisted in Financial statements and Management Reports
GENERAL JUNIOR ACCOUNTANT
Industry:
Manufacturing / Production
Employment Period:
December 2019 to September 2022 (33 Months)
Duties and Responsibilities:
- Prepared Bank reconciliation
- Monitored Operating Expenses monthly I help business owners to focus growing
- Prepared reports in relation to inventories their business by taking care of their
- Comparative analysis of expense accounts finances and accounting database.
- Prepared Debit and Credit memo
- Created invoices and collect on overdue accounts
ACCOUNTING ASSISTANT II
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
June 2015 to November 2019 (52 Months)
Duties and Responsibilities:
- Monitored invoice transactions and customer payments by recording cash, checks, and credit card transactions
- Prepared receivable schedules monthly
- Reconciled the outstanding balances of receivable accounts
- Performed required billings and collections reporting
- Monthly trial balances, general ledger postings and statements
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accountancy
Graduation Date:
May 15, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Accounts Receivable ManagementAccountingBookkeeping
INTERMEDIATE ★★
-
Xero Accounting, MYOBOracle AccountingDropboxMicrosoft OfficeGoogle Apps
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15105494051
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: Intel Core i5
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.
- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.
