Cheap Offshore Labor Cost vs. Expensive Leadership Time: Why “Savings” Cost You More

• Cost accounting
• Pricing and costing modeling
• Balance sheet review
• Preparation of financial statement, annual budget
• Bookkeeping
• Tax exposure review
• Cash forecasting
• Variance analyses

• SAP
• Oracle
• Quickbooks
• Netsuite
• QBO

• Anjhoe is an experienced CAD Draftsman with over 8 years of professional involvement in the construction, engineering, and manufacturing industries.
• He has held various technical roles including Project Officer, AutoCAD Drafter, Instrumentation Engineer, and Mechanical Design Engineer, with responsibilities ranging from site coordination to technical drafting and design development.
• He holds a Bachelor’s degree in Industrial Engineering and has completed relevant certifications including Autodesk Revit MEP Fundamentals and the Building Construction Supervisors Safety Course, which complement his strong technical foundation.
• Throughout his career, Anjhoe has contributed to numerous construction and engineering projects, including electrical and mechanical layout drafting, site inspections, instrumentation coordination, and architectural detailing.
• Notable experiences include preparing comprehensive construction drawings and shop drawings, as well as independently managing freelance drafting assignments for construction and renovation projects.
• His exposure to a range of project phases—from concept development to site implementation—demonstrates both technical versatility and operational competence.
• Anjhoe possesses advanced skills in AutoCAD 2D/3D drafting and is proficient in interpreting engineering drawings and converting sketches or scanned documents into detailed plans.
• His technical expertise includes layout design, material take-offs, and assembly drawings, supported by a strong grasp of engineering and manufacturing terminology.
• He is also skilled in Adobe Photoshop and Canva for graphic-related outputs, showing capability in both technical and visual design software.
• He can start immediately

• She worked as a Graphic Designer.
• She designs and oversees all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• She designs complex graphics and animation, using independent judgement, creativity and computer equipment. 
• She participates in design and production of multimedia campaigns, handling budgeting and scheduling, assisting with such responsibilities as digital production administration.
• She is proficient in using:
  • Adobe Photoshop
  • Illustrator
  • After effects
  • Word press
  • Premiere Pro
  • Lightroom
• Available to start ASAP.

• Madonna Laureen has worked for more than 10 years within various BPO industries.
• Since 2012, she has been in customer service and provided support via email, chat, and calls.
• She handled collections, banking, food delivery, and Telco accounts.
• Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
• She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
• Well-versed with software tools such as:
  • CRM
  • MS word
  • MS Excel
  • Outlook
  • Zendesk 
  • Salesforce 
  • Shopify 
• She is available to start immediately.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

• Krisna has been working in BPO for 7 years now and has been freelancing for 4 years.
• She has been a social media marketer where she assisted client to manage their social media platforms for launching marketing campaigns and brand awareness.
• She also has an experience with content writing and hashtag banking with basic incorporation of SEO practices 
• She has worked with a health and wellness coach client from AU and Canada
• She also do social media analytics to track the progress of their paid and organic posting
• She's knowledgeable in the following social media platforms:
  • Facebook
  • IG
  • Twitter
  • LinkedIn
  • Facebook Business Manager
  • Canva
  • Filmora
  • HubSpot
  • Zoho 1
  • Monday.com
  • Zendesk
  • Salesforce
  • WordPress
• She is responsible for the creation, generation, and scaling of the different social media campaigns she has launched.
• She is ready to start immediately. 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Krisna is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
• A pleasant and extraverted person, Krisna Valerie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Krisna Valerie gets along easily with a wide variety of people.

• Van has been in the Engineering field for over 4 years where he had 5 years of experience as an Estimator. He has a degree in Mechanical Engineer and pursuing his Masters Degree in Engineering Management.
• He has an experience in estimating including HVAC projects He's also responsible for preparing BOQ, checking quantity and cost variations. He develop and implement requirements for Cost recording, reporting and analyzing standards, programs and reports. 
• He has experience with workshop drawings and creates specific BOM for the project. He's adept at the following:
  • AutoCAD - 2D
  • Planswift
• He can start after 2 weeks notice and open for Full time position.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Colley Van is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

He has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Denmark has been in the field for over 5 years
• Most of his responsibilities include:
  • HVAC Estimator
  • Call the general contractor for bidding
  • Request for quotation . RFQ
  • Quantity take offs, GRDs specifically on HVAC system
  • Plumbing system
  • Submission on AutoCAD drawings
  • Reviewing the details of drawings
• He has an experience with the following:
  • AutoCAD
  • QuoteSoft
  • PlanSwift
  • BlueBeam
• He has experience in filtration, Plumbing, Hydraulics and estimation for swimming pools.
• He's good at communicating
• He can start by May 20, 2024 

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Denmark is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in his behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to him to be liked and accepted, and he express himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Marisol has been working for 8 years in different local companies from Retail, Merchandise, Real Estate, and Digital Marketing industries. She handled different positions such as Buyer, Merchandising Assistant, Training Associate and Virtual Assistant. In 2020 she started her Freelancing job and worked with clients from Thailand, UK, and US. She supported the following tasks:
  • Virtual Assistant
  • Social Media management
  • Lead generation
  • Basic graphic design
  • Administrative support
• Her biggest achievement as Virtual Assistant is building a relationship with her client and provide a quality outlook to the business. 
• She is proficient in tools such as Toggle, Slack, Dialer, Zendesk, Z buyer, Vortex, Google suite, and Microsoft tools.
• Marisol is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality.

Behavioral Summary
A pleasant and extraverted person, Marisol is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marisol gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• He is working as a Salesforce Consultant/Administrator.
• He helped companies integrate Salesforce into some third party  application using different connector.
• He assisted a company in implementing their Pardot B2B Platform.
• He is handling issues, request or concern about Salesforce CRM.
• He manage records using Reports and Dashboard for the company and create process builder for any automation process request.
• He trained newly hired employees for ADM201 and ADM211 and provided in-depth knowledge about how Salesforce CRM works.
• He worked on some  Data Management issues like importing records to Salesforce using importing tools (DataLoader, Dataloader.IO, Import Wizard, Workbench, etc.) and exporting records from Salesforce.
• Good communication skills.

• April has more than 8 years of work experience within the Digital Marketing field 
• Has worked mostly for Oil, Beauty, Digital Marketing, and Automotive industries.
• She gained proficiency when it comes to:
  • Content Marketing
  • Email Marketing
  • Social Media Management & Marketing (Facebook, Instagram, LinkedIn, Twitter)
  • Market Research & Analysis
  • Website Management
  • Creative Writing
• She has also some basic experience with SEO particularly with keyword research, PPC and used it as a technique/strategy to drive traffic in company's sites/pages.
• Did copywriting, creation of written & graphic content, build marketplaces and hosted some virtual events.
• She worked mostly with start-up companies but her drive and innovative skills in digital marketing helped the companies build and boost their online presence.
• Adept also with using the following tools/technologies:
  • FB Ads
  • HubSpot
  • Mailchimp
  • WordPress
  • Shopify
  • Magento
  • Canva
  • Mailchimp,
  • In App, (free),
  • Photoshop,
  • Adobe premiere
  • Google Sheet
  • Google Analytics
  • Meta
  • Grammarly
  • Chat GPT
  • Ahrefs
  • SEMrush, 
• She is available to start immediately

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• April Marie Praz is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
• A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
• He was previously promoted to Team Leader and supervised a team.
• He is competent in providing support to the following:
  • Customer Service - calls, email and chat
  • Email Management
  • Appointment Setting
  • Lead Generation
  • Telemarketing
  • Data Management
  • Management roles (e.g. Team Leader)
  • Administrative tasks
• He is proficient in using the following tools:
  • Amdocs
  • Salesforce
  • Google Spreadsheets
  • LinkedIn Sales Navigator
  • Avaya Phone System
  • Jira
  • Trello
  • Zenoti
  • Slack
  • MS Office
• He is available to start by April 22 as he is currently working full-time.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

• Miguel has been into market research since 2013 and has been into technical reports and marketing engagements.
• He had handled a team of researchers who in turns deal with consumer-targeted research.
• As part of his responsibilities, he was creating and managing content for marketing and sales which involves product positioning with the end goal of sales conversion.
• He is ready to start with at least a week's notice.