Cheap Offshore Labor Cost vs. Expensive Leadership Time: Why “Savings” Cost You More

• Jen has been working since 2012 and has handled roles such as Customer service Representative, Accounts payable helpdesk, Senior Loan processor, and Document Registration/ Credit Officer within BPO, Insurance, Loan, and Mortgage industries.
• She honed her skills in Customer Service, Admin support, She honed her skills, in the end, to end loan processing from lodgment through to settlement, Credit assessor, Loan approval, Bank statement Analysis,  creating new customer records, Document preparation, Ensuring of Pre Settlement Documents, Disbursement of pricing matrix.
• She worked with US and Australian clients and brokers.
• Well versed with the following software tools:
  • Mercury- 4 years
  • Apply Online
  • Encompass
  • MS Excel
  • CRM
• She can start Immediately.

• She has been working for 13 years as Paid Media Manager, Paid Media Buyer, Digital Marketing Specialist, Digital Marketing Manager for beauty, digital agency, retail, and business consultancies companies based in US, Malaysia, and Philippines 
• She has strong experience with digital marketing facet which include 
  • Social Media Handling 
  • Social Media Strategy 
  • Email Marketing
  • Content Planning
  • Paid Advertisement 
  • Email Marketing 
• One of her strongest suit is Paid Advertisements wherein she is involved with the following 
  • Planning and allocating budges for paid advertisement in Facebook, Google, Instagram, Twitter, and Bing 
  • Collaborate with the marketing team for visual and contents of the advs 
  • Optimize performing ad sets and revamp non performing ads 
  • Performing AB testing to check the feasibility of the ads 
  • Researching new trends and new ideas to help boost the ads 
  • Strategizing and creating plans for paid ads 
  • Generating reports and monitoring the ads performance 
• She has mostly worked with cosmetic brands, and hair products 
• She has an averaged budget for 
  • Facebook (Meta)- 5,000 USD per month
  • Google 10,000 USD per month
  • Bing- 7,000 USD per month 
• She is a confident user of the following tools 
  • Google Analytics
  • Canva
  • Capcut
  • Meltwater- social listening
  • SemRush
  • SuperMetrics
  • Business Manager 
  • Google Ads Manager
  • Hootsuite 
  • WordPress
  • Wix 
  • Click Funnel
  • Get Response
  • Mailchimp
  • Lead Page
  • Hubspot
  • Klaviyo 
• She cans start as soon as possible 

Predictive Index Behavioral Profile- Specialist 
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary 

• Caren Tevanny is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Nems worked in the BPO for 10 years and started her career in the virtual assistance 1 and a half years ago.

She is proficient in supporting the following:

• Outbound B2B sales
• Appointment setting
• After sales
• Admin assistance
• Loan processing
• Tutoring
• Order processing and verification
• Basic troubleshooting
• Customer support

She is exposed to the following tools/applications:

• Grasshopper
• Google Suite
• DocHub
• Slack

She was a sales representative for 3 years for a B2B account, where she offered software and hardware. 

She holds a degree in Mass Communication.
She can start immediately.
She prefers day shift, but is willing to do the night shift as well.

Predictive Index Behavioral Profile - Adapter

Strongest Behavior

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• Works steadily at an even pace; most productive with fewer interruptions.

Behavioral Summary

Mnemosyne is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

 

• Danny, a Certified Public Accountant, has been working for 25 years, specializing in finance and accounting. He worked overseas and decided to stay in the country to spend time with his family. Some of the industries he was employed in were healthcare, BPO, repair and maintenance services, and marine. 
• He was a Remote Contractor for a year to an Au-based sports company where he got exposed to GST, BAS, and the preparation of requested documents/data for ITR.
• He is offering bookkeeping and accounting consultancy to local small and medium business owners.
• With 25+ years of experience, he became proficient in performing the following:
  • Financial Reporting
  • Financial Analysis 
  • Accounting
  • Bookkeeping
  • Accounts Receivables
  • Accounts Payables
  • Inventory Management
  • Fixed Asset Management
  • General Ledger
  • Account Reconciliation
  • Bank Reconciliation 
• He is also an adept user of QuickBooks, Xero, SAP. JD Edwards, Oracle, Excel, Hyperion, MS Apps (Excel, Word, Sway), and Stripe.
• He is a Certified Real Estate Salesperson.
• He holds a degree in Accounting.
• He is amenable to start immediately to any full-time, day shift role.

• Chad has been a Virtual Assistant for 6 years. He is an Engineer.
• He is an executive virtual assistant to the CEO where he is supporting an Australian dietitian and coach.
• On a day to day basis, he performs the following tasks:
  • calendar management
  • social media content creation
  • management of Wordpress
  • email campaign management
  • LinkedIn building 
  • Youtube management
  • Pinterest marketing
  • lead management
• He has a good experience and background on Click Funnels where he builds membership programs. 
• He also has a background in Kajabi in creation of LMS.
• He also has experience in customer service for clients who would like to avail of their services and account creation.
• He is ready to start immediately part time, after 1-week notice.

Ingrid has extensive experience in administrative management, having held positions such as Administrative Manager and Executive Assistant. She has demonstrated strong communication skills in various roles, including drafting emails and handling business communications. Ingrid is highly proficient in Microsoft Excel, used for data collection and financial reporting.
Ingrid Angeli Seville has a solid background in administrative management and accounts payable, with advanced skills in typing, Microsoft Office applications, and customer handling. Her experience spans various industries, showcasing her versatility and adaptability. Ingrid's strong organizational skills and attention to detail make her an excellent candidate for roles requiring meticulous administrative support and financial management. Ingrid is highly suitable for administrative and virtual assistant roles, particularly those requiring advanced proficiency in Microsoft Office, strong communication skills, and efficient handling of accounts payable tasks. Her comprehensive experience and attention to detail make her a valuable asset for any administrative team. 

• She is proficient in performing the following:
  • Loan processing
  • Data entry
  • Email and calendar management
  • Purchase order processing
  • Appointment setting
  • Accounts payable management
  • Ad hoc admin tasks
• She is exposed to MS Office Apps, DocuSign, Canva, Dropbox, Google Suite, Calendly, Meet, Zoom, Time Doctor, Infinity CRM, BrokerEngine, and Amazon Vendor Central.

Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ingrid Angeli will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 

• Ingrid has over 10 years of relevant work experience. 
• She handled different roles such as Sales Associate, Customer Service Representative, Government Employee, and recently, as an Administrative And Account Management Assistant to an Au-based client.
• She is proficient in performing the following:
  • Loan processing
  • Data entry
  • Email and calendar management
  • Purchase order processing
  • Appointment setting
  • Accounts payable management
  • Ad hoc admin tasks
• She is exposed to MS Office Apps, DocuSign, Canva, Dropbox, Google Suite, Calendly, Meet, Zoom, Time Doctor, Infinity CRM, BrokerEngine, and Amazon Vendor Central.
• She can start ASAP.
• She prefers working the day shift but can consider the night shift too for a full-time role.

Brian Rey Polinio is a seasoned architectural designer with 8 years of experience in the field, demonstrating a high level of proficiency in AutoCAD, Autodesk Inventor, Lumion, and Sketch-up.

He has a robust background in Frame Generator in Inventor and Steel Detailing, and has consistently showcased exceptional skills in planning, detailing, designing, and coordinating projects across both public and private sectors.

His most recent role as an Architectural Designer at 7 Leaves Cafe involved space planning, schematic design, 3D modeling, and client meetings, ensuring that designs were meticulously revised based on feedback.

As a Principal Architect in freelance, Brian successfully managed renovation projects, collaborating with engineers and preparing detailed documentation. Additionally, his experience as a 3D Artist and Design Assembly trainee further highlights his versatility and expertise in architectural design and modeling.

• Proficient in:
  • AutoCAD (Advanced)
  • Autodesk Inventor
  • Lumion (Intermediate)
  • Sketch-up (Advanced)
• Experience in:
  • Frame Generator in Inventor
  • Steel Detailing
• Exceptional skills in:
  • Planning
  • Detailing
  • Designing
  • Coordinating projects in both public and private sectors

Brian's strong communication, public relations, problem-solving, and leadership skills, combined with his deep knowledge of architectural and engineering codes, make him a valuable asset ready to contribute to future projects immediately.

Predictive Index Behavioral Profile - Guardian
predictiveindex.com/reference-profile/guardian/

Strongest Behavior

• Brian is detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• He is Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. He is dependable, consistent and needs familiar environments and coworkers to be most productive.
• He is cooperative, easy-going, and agreeable in getting along with others. He is a focused, uncritical listener who won’t “rock the boat.”

Behavioral Summary

Brian Rey is very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. He is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. He  will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

• Experience:
  Japs has over a decade of digital marketing experience, transitioning from SEO in 2012 to a focus on PPC/AdWords. He is proficient in managing end-to-end campaigns, including research, setup, optimization, and collaborating with designers and copywriters. He has worked primarily on lead generation campaigns and is currently freelancing on two US-based remote projects, though he has no experience with Australian companies.

• Software Proficiency:
  Highly skilled in Google AdWords and PPC management, Japs prefers custom reporting over Google Analytics due to conversion discrepancies. He has basic SEO and on-page optimization knowledge but lacks recent link-building experience. He is also comfortable using AI tools and has no CRM data integration experience.

• Specialization:
  Japs specializes in PPC/AdWords with a focus on data analysis and campaign optimization, particularly in high-pressure environments. He is experienced in lead generation, managing seasonal businesses, and using email marketing and coupon offers. He also has expertise in keyword targeting and A/B testing for landing pages.

• Strengths:
  Confident in handling all stages of PPC campaigns, from initial research and setup to ongoing optimization. He collaborates effectively with designers and copywriters to improve landing page performance and prefers custom reporting with key performance indicators for data-driven decision-making.

• Home Office Setup:
  Equipped with an i3 processor, 8GB RAM computer, and a reliable 50Mbps fiber internet connection, Japs is well-prepared for remote work.

• Current Status:
  Currently working on two US-based freelance projects, Japs is open to full-time or part-time roles and can start immediately.

• Background:
  Since 2008, Japs has worked in roles such as Computer Technician, Internet Researcher, IT Support, SEO/SEM Specialist, Consultant, and Digital Marketer in industries like commerce, lending, and consulting. He has developed skills in Digital Marketing, PPC monitoring, SEO, SEM, keyword research, landing page optimization, and campaign creation. He is highly proficient in various tools, including Google Ads, Facebook Ads, Google Analytics, Crazy Egg, and WordPress, among others.

• Japs can start immediately and is eager to expand his digital marketing expertise in new roles.

Lui is a licensed Electrical Engineer and a registered Master Electrician
He has 24 years of relevant work experience in the Construction, Manufacturing, Fabrication, and Consulting industries
He has handled different roles which include working as a Project Engineer, Electrician, Draftsman, Design Engineer, and Technical Engineer 
He was a former Overseas Filipino Worker for more than 10 years 
As an experienced electrical engineer, he has performed the following:

• Electrical installations in residential, commercial, and industrial establishments
• Preparation of plans for Electrical works (general wirings, cable trays, electrical equipment enclosures, power layout, lighting layout, motor installation, utility loads, and electrical supply)
• Creating a fire alarm electrical system, layout, and a riser diagram
• Creating one schematic diagram
• Costing and material specifications
• Bidding, quotations, and tender submissions
• Managing CAD Operators 

He is proficient in using the following: 

• AutoCAD
• Solid Edge
• Microsoft Office Suite
• Basic Revit

He can start immediately
He is amenable to working a dayshift schedule for either full-time or part-time roles

Predictive Index Behavioral Profile- Artisan
https://www.predictiveindex.com/reference-profile/artisan/

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

Behavioral Summary

With experience and/or training, Lui will develop a high level of specialized expertise. Serious and dedicated to the job and the company. His work pace is steady and even-keeled, and he's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to his decision-making; Lui plans ahead, double checks, and follows up carefully on decisions and actions.

A modest and unassuming person, he works autonomously in his area of expertise. When working outside of that area, his drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when he works within or close to his specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, Lui will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, he’ll carefully plan the implementation to minimize problems and maximize results.

 

• Angelisa has been doing accounting work for over nine years. Some of her responsibilities include:
  • Processing and monitoring of Account Payables and Receivables
  • Bank Reconciliations
  • Preparation of IAS, BAS, and GST
  • Assisted in the annual forecast and budget model creation
  • Prepared monthly and annual accrual report
  • Prepared journal entries for allocation and recovery of Utilities consumption
  • Cash flow forecast and management
  • Payroll set-up, processing and reconciliation
  • Preparing monthly end reports for cash flow and profit and loss
• She has worked with a real estate company where she is mainly responsible for processing monthly rentals and utilities as well as managing petty cash 
• Proficient in Xero, SAP, Oracle, Myob, Quickbooks, Odor
• Has worked with clients in Australia and New Zealand
• Open for both part-time and full-time positions.
• She can start after November 17 

Predictive Index Behavioral Profile: Operator 
https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors 

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Behavioral Summary

• Angelisa is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angelisa has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• He worked as a Senior Electrical Engineer.
• He was the over all in charge of all the electrical works of the project.
• He prepares materials/equipment take-off and purchase request.
• He prepares design, shop drawings and as-built plans.
• He prepares quotations, reports and estimates for each project and coordinates with the client.
• He can start immediately

• xperience: Emilynn has 12 years of customer service experience (since 2012), including remote work and handling Australian clients. She has managed billing inquiries, escalations, and challenging customers and previously worked as an executive assistant. Her approach emphasizes first-call resolution, ensuring customer satisfaction while minimizing callbacks.
• Software Proficiency She is proficient in handling calls, emails, and client management and has experience with Google SMS and various CRM tools. However. She does not have experience with Mailchimp but is willing to research and learn.
• Specialization Emilynn specializes in customer engagement, conflict resolution, and account management. She has worked with utility campaigns for Australian clients and understands the importance of negotiating scheduling conflicts, adjusting bookings, and ensuring accurate information delivery to improve customer satisfaction.
• Home Office Setup: She has a strong remote work setup with a desktop PC (Intel i7 processor), dual monitors, and a stable internet connection (Converge, 78-100 Mbps). She is fully equipped for remote work and comfortable using multiple communication and support tools.
• Current Status: She is a mother of three and is currently available for work, having last been employed in May 2024 in a remote position.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors

• Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
• Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

Behavioral Summary
Emilynn Fe is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty. Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality. In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others.