Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Staff

To streamline the hiring process, our recruitment team actively maintain a pool of tested, pre-screened, and experienced Filipino staff. These candidates are available for interview and for fast hiring.

We give you the opportunity to understand the type of talent you can work with remotely from the Philippines and minimize hiring mistakes.

If you don’t find someone qualified on our available staff list below, request a call from our recruiters to help you source and recruit qualified Filipino virtual staff.

Review resumes, listen to candidate introductions, and request interviews with loyal and readily available Filipino remote workers below.

 

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Be the next success story!

Candidates:

1137

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $54.18/hr

Andrea

Candidate ID: 531457


ADVANCED

    .NET 2.0, Administrative Skills, Financial Reports, Executive Assistance...

INTERMEDIATE

    Appointment Setting, Cold Calling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.38 per hour or $USD 639.26 per month

Full Time: $USD 54.18 per hour or $USD 9390.41 per month

Remote Staff Recruiter Comments

  • Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
    • Email management
    • Appointment Setting
    • Customer Service
    • Research
    • Financial Management
    • Invoices
    • Bookeeping
    • Data management
    • Digital Marketing
    • Phone Support
    • Property Management
    • other admin tasks
  • She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
  • She can start immediately for any full-time job.
  • Can consider any time zone.
Predictive Index Behavioral Profile-  Promoter

Strongest Behaviors
  • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
  • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary

ANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Executive Virtual Assistant

Industry:

Others

Employment Period:

May 2019 to June 2021 (25 Months)

Duties and Responsibilities:

  • Personal Assistant to the CEO: Provided dedicated support to the CEO of a Blockchain NFT company, ensuring their day-to-day tasks and priorities were efficiently managed.
  • Financial   Management: Managed financial activities using finance management tools like Xero/Wave, including budget tracking, expense reports, and invoice processing, contributing to the company's fiscal stability.
  • Strategic Planning: Assisted in the development and execution of business strategies by gathering data, conducting data analysis, and presenting insights to facilitate data-driven decision-making.
  • Meeting Coordination: Scheduled and coordinated training sessions, meetings, and appointments, ensuring a streamlined and efficient calendar for the CEO.
  • Reporting: Compiled and prepared weekly reports for the CEO, summarizing key performance indicators and progress toward company objectives.
  • Customer Service: Provided exceptional customer service, addressing inquiries and resolving concerns promptly, enhancing customer satisfaction.
  • Data Management: Efficiently handled data entry tasks and data analysis, ensuring data accuracy and utilizing analytical skills to derive meaningful insights for strategic decision-making.
  • CRM Maintenance: Managed and maintained the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for improved client interactions.
  • Community Management: Actively engaged with the online community, fostering positive relationships, addressing questions and concerns, and moderating discussions to ensure a positive and productive online presence.
  • Operations Management and Support: Managing and supporting day-to-day operations, ensuring seamless workflow and process optimization.
  • Digital Marketing: Managed social media channels, overseeing content creation, scheduling, and audience engagement. Conducted email marketing campaigns, leading to increased customer reach and engagement.
  • Ad Hoc Tasks: Demonstrated flexibility by effectively handling various ad hoc tasks and projects as needed, ensuring the smooth operation of daily operations and special initiatives.
  • Versatile Contributor: Adapted to diverse roles and responsibilities, indicating a readiness to take on new challenges and tasks beyond the outlined duties.

Customer Service Representative

Industry:

Retail / Merchandise

Employment Period:

June 2021 to February 2022 (7 Months)

Duties and Responsibilities:

  • Worked for an e-commerce retail company, providing exceptional customer service by handling inbound calls, resolving inquiries, and ensuring customer satisfaction.
  • Demonstrated adaptability by transitioning into email support in addition to managing inbound and outbound calls, effectively addressing customer concerns through multiple communication channels.

Real Estate Executive Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

March 2022 to September 2023 (18 Months)

Duties and Responsibilities:

  • Personal Assistant to the CEO: Provided dedicated personal support to the CEO within the real estate industry, managing their schedule, handling confidential matters, and ensuring efficient daily operations.
  • Travel Arrangements and Personal Tasks: Managed travel arrangements, including booking flights, accommodations, and transportation, while also efficiently handling personal tasks such as online shopping for equipment and other necessities, ensuring the CEO's convenience and efficiency.
  • Financial Management: Managed financial activities using Xero/Quickbooks/Square/Wave, including budget tracking, expense reports, and invoice processing and income tracking.
  • Property Management: Actively contributed to property management by overseeing property maintenance, ensuring that properties were in excellent condition for guests and tenants. This included finding and managing suppliers for property upkeep, repairs, and renovations.
  • Guest support VA/ Rental VA: for guests and new tenants, ensuring seamless reservations and tenant satisfaction. Involves exceptional customer service.
  • Property sourcing
  • CRM   Management:   Effectively managed the   Customer   Relationship, ensuring accurate and up-to-date customer information for improved client interactions and enhanced guest experiences.
  • Digital Marketing: Managed digital marketing efforts, including social media management, creating   newsletters, and   email   marketing   campaigns,

Executive Assistant | Operations Assistant

Industry:

Education

Employment Period:

October 2023 to March 2024 (5 Months)

Duties and Responsibilities:

  • Software as a Service (SaaS) Company
  • Bookkeeping: Managed financial activities, including bookkeeping tasks, using Xero and Wave. Ensured accurate records of financial transactions, contributing to the company's fiscal stability. Handles accounts payable and accounts receivable.
  • Social Media Engagement: Orchestrated engaging social media strategies to enhance the company's online presence. Crafted and scheduled posts, fostering connections with the audience and promoting brand visibility.
  • CRM Management: Spearheaded the management of the Customer Relationship Management (CRM) system. Ensured accurate and up-to-date customer information, contributing to improved client interactions.
  • Market Analysis: Conducted comprehensive market analyses, providing valuable insights for strategic decision-making. Monitored industry trends and competitor activities, staying abreast of the evolving SaaS landscape.
  • Operations Support: Collaborated with cross-functional teams to optimize operational processes. Assisted in the development and execution of business strategies, contributing to overall efficiency.
  • Executive Support: Undertook responsibilities ranging from scheduling and meeting coordination to ad hoc tasks. Maintained a high level of confidentiality while handling sensitive information.

Executive Assistant | Operations Assistant

Industry:

Computer / Information Technology (Software)

Employment Period:

April 2024 to August 2025 (15 Months)

Duties and Responsibilities:

  • Client needs streamlining of his day to day operations.
  • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
  • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
  • SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
  • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
  • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
  • Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
  • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

Executive Assistant

Industry:

Consulting (Business & Management)

Employment Period:

September 2024 to January 2025 (4 Months)

Duties and Responsibilities:

  • Bookkeeping: Managed financial records, including tracking expenses, invoicing clients, and reconciling accounts to ensure accurate financial reporting.
  • Social Media Management: Created and scheduled engaging content across various social media platforms, fostering community interaction and enhancing the coach’s online presence.
  • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
  • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
  • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
  • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
  • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

Executive Assistant Bookeeper

Industry:

Accounting / Audit / Tax

Employment Period:

July 2021 to February 2022 (7 Months)

Duties and Responsibilities:

  • Digital Presence Enhancement: Executed SEO strategies and Yoast optimization for the firm's online content, improving visibility and attracting potential clients. 
  • Developed and maintained a blog to showcase the firm's expertise and insights in the accounting industry. •
  • Financial Management: Handled bookkeeping tasks to contribute to the financial stability of the firm. Used Xero, Wave and Zoho Books.
  • Strategic Communication: Curated and distributed monthly newsletters to keep clients informed about industry updates, tax advice, and firm highlights.
  • Personal Assistant: Provided dedicated support to the firm's owner and tax advisor in managing day-to-day tasks and priorities.
  • Assisted in personal matters, contributing to the overall efficiency and well-being of the owner.

Executive Assistant to a Coach

Industry:

Consulting (Business & Management)

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Coaching Business: Microsoft Related Apps Coaching and Tutorial
  • Project/Contract based. Client needs streamlining of his day to day operations.
  • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
  • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
  • SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
  • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
  • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
  • Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
  • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

Education History

Field of Study:

Engineering (Mechanical)

Major:

Diploma in Mechanical Engineering Technology

Graduation Date:

July 22, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    .NET 2.0, Administrative Skills, Financial Reports, Executive Assistance, Executive Support, Digital Marketing, Social Media Management, Social Media Marketing, Account Management, Bookkeeping, Xero, QuickBooks, Project Management, Operations Management, Property Management, Customer Service, Email Support, Email Marketing, Personal Assistance, Email management, Calendar Management, Zoho CRM, Marketing automation, Website Management, Website Builder, CRM,

INTERMEDIATE ★★

    Appointment SettingCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15488326581
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $54.18/hr

Andrea

Candidate ID: 531457


ADVANCED

    .NET 2.0, Administrative Skills, Financial Reports, Executive Assistance...

INTERMEDIATE

    Appointment Setting, Cold Calling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.38 per hour or $USD 639.26 per month

Full Time: $USD 54.18 per hour or $USD 9390.41 per month

Remote Staff Recruiter Comments

  • Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
    • Email management
    • Appointment Setting
    • Customer Service
    • Research
    • Financial Management
    • Invoices
    • Bookeeping
    • Data management
    • Digital Marketing
    • Phone Support
    • Property Management
    • other admin tasks
  • She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
  • She can start immediately for any full-time job.
  • Can consider any time zone.
Predictive Index Behavioral Profile-  Promoter

Strongest Behaviors
  • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
  • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary

ANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Executive Virtual Assistant

Industry:

Others

Employment Period:

May 2019 to June 2021 (25 Months)

Duties and Responsibilities:

  • Personal Assistant to the CEO: Provided dedicated support to the CEO of a Blockchain NFT company, ensuring their day-to-day tasks and priorities were efficiently managed.
  • Financial   Management: Managed financial activities using finance management tools like Xero/Wave, including budget tracking, expense reports, and invoice processing, contributing to the company's fiscal stability.
  • Strategic Planning: Assisted in the development and execution of business strategies by gathering data, conducting data analysis, and presenting insights to facilitate data-driven decision-making.
  • Meeting Coordination: Scheduled and coordinated training sessions, meetings, and appointments, ensuring a streamlined and efficient calendar for the CEO.
  • Reporting: Compiled and prepared weekly reports for the CEO, summarizing key performance indicators and progress toward company objectives.
  • Customer Service: Provided exceptional customer service, addressing inquiries and resolving concerns promptly, enhancing customer satisfaction.
  • Data Management: Efficiently handled data entry tasks and data analysis, ensuring data accuracy and utilizing analytical skills to derive meaningful insights for strategic decision-making.
  • CRM Maintenance: Managed and maintained the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for improved client interactions.
  • Community Management: Actively engaged with the online community, fostering positive relationships, addressing questions and concerns, and moderating discussions to ensure a positive and productive online presence.
  • Operations Management and Support: Managing and supporting day-to-day operations, ensuring seamless workflow and process optimization.
  • Digital Marketing: Managed social media channels, overseeing content creation, scheduling, and audience engagement. Conducted email marketing campaigns, leading to increased customer reach and engagement.
  • Ad Hoc Tasks: Demonstrated flexibility by effectively handling various ad hoc tasks and projects as needed, ensuring the smooth operation of daily operations and special initiatives.
  • Versatile Contributor: Adapted to diverse roles and responsibilities, indicating a readiness to take on new challenges and tasks beyond the outlined duties.

Customer Service Representative

Industry:

Retail / Merchandise

Employment Period:

June 2021 to February 2022 (7 Months)

Duties and Responsibilities:

  • Worked for an e-commerce retail company, providing exceptional customer service by handling inbound calls, resolving inquiries, and ensuring customer satisfaction.
  • Demonstrated adaptability by transitioning into email support in addition to managing inbound and outbound calls, effectively addressing customer concerns through multiple communication channels.

Real Estate Executive Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

March 2022 to September 2023 (18 Months)

Duties and Responsibilities:

  • Personal Assistant to the CEO: Provided dedicated personal support to the CEO within the real estate industry, managing their schedule, handling confidential matters, and ensuring efficient daily operations.
  • Travel Arrangements and Personal Tasks: Managed travel arrangements, including booking flights, accommodations, and transportation, while also efficiently handling personal tasks such as online shopping for equipment and other necessities, ensuring the CEO's convenience and efficiency.
  • Financial Management: Managed financial activities using Xero/Quickbooks/Square/Wave, including budget tracking, expense reports, and invoice processing and income tracking.
  • Property Management: Actively contributed to property management by overseeing property maintenance, ensuring that properties were in excellent condition for guests and tenants. This included finding and managing suppliers for property upkeep, repairs, and renovations.
  • Guest support VA/ Rental VA: for guests and new tenants, ensuring seamless reservations and tenant satisfaction. Involves exceptional customer service.
  • Property sourcing
  • CRM   Management:   Effectively managed the   Customer   Relationship, ensuring accurate and up-to-date customer information for improved client interactions and enhanced guest experiences.
  • Digital Marketing: Managed digital marketing efforts, including social media management, creating   newsletters, and   email   marketing   campaigns,

Executive Assistant | Operations Assistant

Industry:

Education

Employment Period:

October 2023 to March 2024 (5 Months)

Duties and Responsibilities:

  • Software as a Service (SaaS) Company
  • Bookkeeping: Managed financial activities, including bookkeeping tasks, using Xero and Wave. Ensured accurate records of financial transactions, contributing to the company's fiscal stability. Handles accounts payable and accounts receivable.
  • Social Media Engagement: Orchestrated engaging social media strategies to enhance the company's online presence. Crafted and scheduled posts, fostering connections with the audience and promoting brand visibility.
  • CRM Management: Spearheaded the management of the Customer Relationship Management (CRM) system. Ensured accurate and up-to-date customer information, contributing to improved client interactions.
  • Market Analysis: Conducted comprehensive market analyses, providing valuable insights for strategic decision-making. Monitored industry trends and competitor activities, staying abreast of the evolving SaaS landscape.
  • Operations Support: Collaborated with cross-functional teams to optimize operational processes. Assisted in the development and execution of business strategies, contributing to overall efficiency.
  • Executive Support: Undertook responsibilities ranging from scheduling and meeting coordination to ad hoc tasks. Maintained a high level of confidentiality while handling sensitive information.

Executive Assistant | Operations Assistant

Industry:

Computer / Information Technology (Software)

Employment Period:

April 2024 to August 2025 (15 Months)

Duties and Responsibilities:

  • Client needs streamlining of his day to day operations.
  • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
  • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
  • SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
  • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
  • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
  • Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
  • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

Executive Assistant

Industry:

Consulting (Business & Management)

Employment Period:

September 2024 to January 2025 (4 Months)

Duties and Responsibilities:

  • Bookkeeping: Managed financial records, including tracking expenses, invoicing clients, and reconciling accounts to ensure accurate financial reporting.
  • Social Media Management: Created and scheduled engaging content across various social media platforms, fostering community interaction and enhancing the coach’s online presence.
  • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
  • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
  • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
  • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
  • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

Executive Assistant Bookeeper

Industry:

Accounting / Audit / Tax

Employment Period:

July 2021 to February 2022 (7 Months)

Duties and Responsibilities:

  • Digital Presence Enhancement: Executed SEO strategies and Yoast optimization for the firm's online content, improving visibility and attracting potential clients. 
  • Developed and maintained a blog to showcase the firm's expertise and insights in the accounting industry. •
  • Financial Management: Handled bookkeeping tasks to contribute to the financial stability of the firm. Used Xero, Wave and Zoho Books.
  • Strategic Communication: Curated and distributed monthly newsletters to keep clients informed about industry updates, tax advice, and firm highlights.
  • Personal Assistant: Provided dedicated support to the firm's owner and tax advisor in managing day-to-day tasks and priorities.
  • Assisted in personal matters, contributing to the overall efficiency and well-being of the owner.

Executive Assistant to a Coach

Industry:

Consulting (Business & Management)

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Coaching Business: Microsoft Related Apps Coaching and Tutorial
  • Project/Contract based. Client needs streamlining of his day to day operations.
  • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
  • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
  • SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
  • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
  • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
  • Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
  • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

Education History

Field of Study:

Engineering (Mechanical)

Major:

Diploma in Mechanical Engineering Technology

Graduation Date:

July 22, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    .NET 2.0, Administrative Skills, Financial Reports, Executive Assistance, Executive Support, Digital Marketing, Social Media Management, Social Media Marketing, Account Management, Bookkeeping, Xero, QuickBooks, Project Management, Operations Management, Property Management, Customer Service, Email Support, Email Marketing, Personal Assistance, Email management, Calendar Management, Zoho CRM, Marketing automation, Website Management, Website Builder, CRM,

INTERMEDIATE ★★

    Appointment SettingCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15488326581
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Ray

Candidate ID: 529861


ADVANCED

    Customer Service, IT Technical Support, Microsoft Office, Google Apps...

INTERMEDIATE

    Customer Experience, Technical Support, Phone Support, Escalations...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.28 per hour or $USD 630.52 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • RJ has a bachelors degree in Computer Science and has been working for almost 8 years in the business process outsourcing companies handling roles such as Technical Support, Customer Service Representative, Process Associate, Lead Generation Specialist and back office admin, handling accounts such as IT Software, Warehouse, healthcare, financial and food delivery services. He has catered to US and UK Clients.
  • Within his 8 years professional work experiences in the BPO companies, he was promoted to SME, QA and Team Leader.
  • He was exposed to the following tasks:
    • Phone Support
    • Customer Service
    • Technical Support
    • Processing Claims
    • Shipment
    • Administrative tasks
  • He is proficient in using tools such as Microsoft Office, Google Apps, Programming languages: Visual Basic 6.0 and .net, PHP. Zendesk, Shopify and Amazon.
  • He can start ASAP, amenable to working ane shifts and open to any full-time or part-time roles.
Predictive Index Profile - Strategist

Strongest Behaviors
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Behavioral Summary

Ray John is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Ray John takes work and responsibilities very seriously and expects others to do the same.


Employment History

Customer experience executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2021 to October 2023 (25 Months)

Duties and Responsibilities:

  • Handle agents questions about the process
  • Answer escalations ticket if necessary, create hourly reports.
  • Review incoming tickets and properly dispose duplicate tickets

Lead Generation Specialist Transparent BPO Health card lead generation specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to August 2021 (6 Months)

Duties and Responsibilities:

Call customers that might need to upgrade their current health care subscription. Offer other health care products such as hearing aids and death insurances.

Technical Support Representative Cyber Security Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to September 2023 (5 Months)

Duties and Responsibilities:

  • Troublesooting, downloading and installing ExpressVPN on Windows, iOS, Android, Mac and routers.

Customer Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2022 to March 2023 (6 Months)

Duties and Responsibilities:

  • Review claims and provide correct medical codes so Insurance company can understand the decisions on claims.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2020 to February 2021 (3 Months)

Duties and Responsibilities:

  • Correct product dimentions, Check product stocks in Shopify/Amazon and other selling platforms. Review and direct product that needs to be replaced or reorder.

Customer Service Associate Concentrix

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to February 2020 (12 Months)

Duties and Responsibilities:

  • Process payment, Lost and stolen card reports and review their montly statements.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to February 2019 (4 Months)

Duties and Responsibilities:

  • Review orders, check order status and resolve any problem with the food that was delivered to the customers.

Process Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2017 to May 2018 (11 Months)

Duties and Responsibilities:

  • Process payment, Lost and stolen card reports and offer sales or upgrades to their existing credit cards.

Technical Service Representative II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2015 to May 2017 (20 Months)

Duties and Responsibilities:

  • Troublesooting, downloading and installing office/windows apps on computers.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Balanga City, Bataan

Graduation Date:

March 27, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer ServiceIT Technical SupportMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Customer Experience, Technical Support, Phone SupportEscalationsQuality AssuranceCustomer ServiceLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15514306400
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Asrock
  • Processor: Ryzen 5 3500x
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Ray

Candidate ID: 529861


ADVANCED

    Customer Service, IT Technical Support, Microsoft Office, Google Apps...

INTERMEDIATE

    Customer Experience, Technical Support, Phone Support, Escalations...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.28 per hour or $USD 630.52 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • RJ has a bachelors degree in Computer Science and has been working for almost 8 years in the business process outsourcing companies handling roles such as Technical Support, Customer Service Representative, Process Associate, Lead Generation Specialist and back office admin, handling accounts such as IT Software, Warehouse, healthcare, financial and food delivery services. He has catered to US and UK Clients.
  • Within his 8 years professional work experiences in the BPO companies, he was promoted to SME, QA and Team Leader.
  • He was exposed to the following tasks:
    • Phone Support
    • Customer Service
    • Technical Support
    • Processing Claims
    • Shipment
    • Administrative tasks
  • He is proficient in using tools such as Microsoft Office, Google Apps, Programming languages: Visual Basic 6.0 and .net, PHP. Zendesk, Shopify and Amazon.
  • He can start ASAP, amenable to working ane shifts and open to any full-time or part-time roles.
Predictive Index Profile - Strategist

Strongest Behaviors
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Behavioral Summary

Ray John is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Ray John takes work and responsibilities very seriously and expects others to do the same.


Employment History

Customer experience executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2021 to October 2023 (25 Months)

Duties and Responsibilities:

  • Handle agents questions about the process
  • Answer escalations ticket if necessary, create hourly reports.
  • Review incoming tickets and properly dispose duplicate tickets

Lead Generation Specialist Transparent BPO Health card lead generation specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to August 2021 (6 Months)

Duties and Responsibilities:

Call customers that might need to upgrade their current health care subscription. Offer other health care products such as hearing aids and death insurances.

Technical Support Representative Cyber Security Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to September 2023 (5 Months)

Duties and Responsibilities:

  • Troublesooting, downloading and installing ExpressVPN on Windows, iOS, Android, Mac and routers.

Customer Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2022 to March 2023 (6 Months)

Duties and Responsibilities:

  • Review claims and provide correct medical codes so Insurance company can understand the decisions on claims.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2020 to February 2021 (3 Months)

Duties and Responsibilities:

  • Correct product dimentions, Check product stocks in Shopify/Amazon and other selling platforms. Review and direct product that needs to be replaced or reorder.

Customer Service Associate Concentrix

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to February 2020 (12 Months)

Duties and Responsibilities:

  • Process payment, Lost and stolen card reports and review their montly statements.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to February 2019 (4 Months)

Duties and Responsibilities:

  • Review orders, check order status and resolve any problem with the food that was delivered to the customers.

Process Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2017 to May 2018 (11 Months)

Duties and Responsibilities:

  • Process payment, Lost and stolen card reports and offer sales or upgrades to their existing credit cards.

Technical Service Representative II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2015 to May 2017 (20 Months)

Duties and Responsibilities:

  • Troublesooting, downloading and installing office/windows apps on computers.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Balanga City, Bataan

Graduation Date:

March 27, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer ServiceIT Technical SupportMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Customer Experience, Technical Support, Phone SupportEscalationsQuality AssuranceCustomer ServiceLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15514306400
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Asrock
  • Processor: Ryzen 5 3500x
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Grace

Candidate ID: 529776


ADVANCED

    Customer Service, Data Collection, Finance, Data Entry...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Grace has been working for more than ten years in various BPO companies. She was previously a Customer Service Representative, Debt Advocate, E-commerce Customer Service Associate, and Collections Agent and was promoted as a Team Performance Manager/Team Leader where she handled escalations and provided coaching and quality assurance.
  • She has been providing customer support via emails, phone calls, and chats to the US, AU, and European clients.
  • Overall, she is competent in performing the following tasks:
    • Collections
      • collecting debts, skip tracing, data entry, investigating, negotiating, and coordinating with banks
    • E-commerce
      • provide product knowledge, track orders, update subscriptions, process billing/payments, process cancellations of orders
  • She is proficient with Debtrak, ZOHO CRM, Zendesk, Georgias, and Shopify.
  • She is available to start immediately.
Predictive Index Behavioral Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/


Strongest Behaviors
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follows up to ensure they’re done properly and on time.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
Grace Ann is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. She has the drive to get things done right and in accordance with established standards of accuracy and quality.

She is a conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she is talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.


Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2009 to April 2011 (23 Months)

Duties and Responsibilities:

  • Handling multiple types of calls from members, businesses, and dealers.
  • Meeting designated goals for AHT (Average Handling Time) per call in a high-volume call center
  • Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service.
  • Enroll the vehicle, input personal subscriber information to a new or current account, and activate the OnStar service.
  • Present offers to customers to encourage upgrade and or purchase of additional OnStar service.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2011 to July 2012 (14 Months)

Duties and Responsibilities:


We answer incoming calls for our customer subscription inquiries such as follows:
  • Certain channels not working which may require basic troubleshooting or a subscription upgrade.
  • Customers calling to cancel the service or downgrade their subscription, which we either assist to a different subscription or transfer to the retention team.
  • Upsell customer to a new radio subscription or encourage them to upgrade their existing one.
  • Assist customers to understand their basic billing inquiries.

Debt Collector

Industry:

Property / Real Estate

Employment Period:

March 2012 to June 2023 (135 Months)

Duties and Responsibilities:

  • Contact current and previous tenants to collect outstanding rent.
  • Discuss and collect fees for any damages incurred by tenants during their occupancy
  • Discuss to customers how their debts will impact their credit file and the benefits of settling their debts

Team Performance Manager

Industry:

Banking / Financial Services

Employment Period:

August 2015 to April 2021 (68 Months)

Duties and Responsibilities:

  • Develop strategies and structures that will make my work and my team's work effective and efficient.
  • Perform quality and compliance audit activities for corrective plans. This is to ensure I am able to supervise all processes and procedures.
  • Make calls to all types of overdue accounts and discuss an efficient flexible option that suits customer's financial situation.
  • Achieve goals or target set in a timely manner.

Debt Advocate

Industry:

Banking / Financial Services

Employment Period:

August 2021 to December 2022 (16 Months)

Duties and Responsibilities:

  • Create a summary of the investigation of the responsible lending obligation via email to banks.
  • Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks.
  • Provide consistent updates on the investigation process to banks via email
  • Contact banks via email to request for missing credit disclosure or application requirements

Customer Service Representative

Industry:

Retail / Merchandise

Employment Period:

April 2021 to February 2023 (22 Months)

Duties and Responsibilities:

Provide assistance in product knowledge, tracking updates, payment queries, offering promos, cancellation of orders, upgrading/downgrading of subscriptions and
order/billing disputes via email and chat.

Chat Support Representative

Industry:

Banking / Financial Services

Employment Period:

January 2023 to July 2023 (6 Months)

Duties and Responsibilities:

  • Responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes
  • Guiding users on how to buy and sell crypto
  • Providing market updates according to their place of origin
  • Handle and resolve appeals against possible scammers

Customer Service Agent

Industry:

Others

Employment Period:

October 2007 to April 2009 (18 Months)

Duties and Responsibilities:

  • Assist and process customers' credit card applications over the phone.
  • Once approved, we offer insurance and bank card transfers. If declined, we politely advise them and encourage them to re-apply after a certain number of months.
  • We must meet a certain average handling time per call.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Supply Chain Management

Graduation Date:

January 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Data Collection, Finance, Data Entry, Debt settlement, Administrative Support,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15471336183
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Grace

Candidate ID: 529776


ADVANCED

    Customer Service, Data Collection, Finance, Data Entry...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Grace has been working for more than ten years in various BPO companies. She was previously a Customer Service Representative, Debt Advocate, E-commerce Customer Service Associate, and Collections Agent and was promoted as a Team Performance Manager/Team Leader where she handled escalations and provided coaching and quality assurance.
  • She has been providing customer support via emails, phone calls, and chats to the US, AU, and European clients.
  • Overall, she is competent in performing the following tasks:
    • Collections
      • collecting debts, skip tracing, data entry, investigating, negotiating, and coordinating with banks
    • E-commerce
      • provide product knowledge, track orders, update subscriptions, process billing/payments, process cancellations of orders
  • She is proficient with Debtrak, ZOHO CRM, Zendesk, Georgias, and Shopify.
  • She is available to start immediately.
Predictive Index Behavioral Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/


Strongest Behaviors
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follows up to ensure they’re done properly and on time.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
Grace Ann is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. She has the drive to get things done right and in accordance with established standards of accuracy and quality.

She is a conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she is talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.


Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2009 to April 2011 (23 Months)

Duties and Responsibilities:

  • Handling multiple types of calls from members, businesses, and dealers.
  • Meeting designated goals for AHT (Average Handling Time) per call in a high-volume call center
  • Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service.
  • Enroll the vehicle, input personal subscriber information to a new or current account, and activate the OnStar service.
  • Present offers to customers to encourage upgrade and or purchase of additional OnStar service.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2011 to July 2012 (14 Months)

Duties and Responsibilities:


We answer incoming calls for our customer subscription inquiries such as follows:
  • Certain channels not working which may require basic troubleshooting or a subscription upgrade.
  • Customers calling to cancel the service or downgrade their subscription, which we either assist to a different subscription or transfer to the retention team.
  • Upsell customer to a new radio subscription or encourage them to upgrade their existing one.
  • Assist customers to understand their basic billing inquiries.

Debt Collector

Industry:

Property / Real Estate

Employment Period:

March 2012 to June 2023 (135 Months)

Duties and Responsibilities:

  • Contact current and previous tenants to collect outstanding rent.
  • Discuss and collect fees for any damages incurred by tenants during their occupancy
  • Discuss to customers how their debts will impact their credit file and the benefits of settling their debts

Team Performance Manager

Industry:

Banking / Financial Services

Employment Period:

August 2015 to April 2021 (68 Months)

Duties and Responsibilities:

  • Develop strategies and structures that will make my work and my team's work effective and efficient.
  • Perform quality and compliance audit activities for corrective plans. This is to ensure I am able to supervise all processes and procedures.
  • Make calls to all types of overdue accounts and discuss an efficient flexible option that suits customer's financial situation.
  • Achieve goals or target set in a timely manner.

Debt Advocate

Industry:

Banking / Financial Services

Employment Period:

August 2021 to December 2022 (16 Months)

Duties and Responsibilities:

  • Create a summary of the investigation of the responsible lending obligation via email to banks.
  • Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks.
  • Provide consistent updates on the investigation process to banks via email
  • Contact banks via email to request for missing credit disclosure or application requirements

Customer Service Representative

Industry:

Retail / Merchandise

Employment Period:

April 2021 to February 2023 (22 Months)

Duties and Responsibilities:

Provide assistance in product knowledge, tracking updates, payment queries, offering promos, cancellation of orders, upgrading/downgrading of subscriptions and
order/billing disputes via email and chat.

Chat Support Representative

Industry:

Banking / Financial Services

Employment Period:

January 2023 to July 2023 (6 Months)

Duties and Responsibilities:

  • Responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes
  • Guiding users on how to buy and sell crypto
  • Providing market updates according to their place of origin
  • Handle and resolve appeals against possible scammers

Customer Service Agent

Industry:

Others

Employment Period:

October 2007 to April 2009 (18 Months)

Duties and Responsibilities:

  • Assist and process customers' credit card applications over the phone.
  • Once approved, we offer insurance and bank card transfers. If declined, we politely advise them and encourage them to re-apply after a certain number of months.
  • We must meet a certain average handling time per call.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Supply Chain Management

Graduation Date:

January 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Data Collection, Finance, Data Entry, Debt settlement, Administrative Support,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15471336183
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.29/hr

Ma.

Candidate ID: 529768


ADVANCED

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...

INTERMEDIATE

    Business Management, Social Media Management, Paralegal, Outsourcing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.29 per hour or $USD 805.34 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK. 
  • She was exposed to the following tasks:
    • Executive Virtua Assistance
    • Accounting
    • Appointment Setting
    • Sales Lead Generation
    • Property Management
    • Amazon Product Research
    • Legal Assistance
    • Payroll
    • Calendar management
    • Graphic design
    • Customer Service
    • Social media management
    • Bookkeeping
    • Invoicing
    • Contract Management
    • Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
    • Admnistrative tasks
  • She is proficient in using tools such as: Adobe Express
    • Asana
    • Canva
    • CapCut
    • Calendly
    • Clickup
    • Eventbrite
    • Google Data Studio
    • Google Analytics
    • Google Trends
    • Last Pass
    • Lucid Chart
    • OneDrive
    • Panda Docs
    • Quickbooks
    • Shopify
    • Slack
    • Trello
    • Toggl
    • SuperHuman
    • Helium 10
    • HootSuite
    • Hubstaff
    • Loom
    • LinkedIn Navigator
    • Monday.com
    • MS Word/Excel
    • MyCase
    • Notion
    • WooCommerce
    • Xero
    • Zappier
    • Zoom
    • Flodesk
    • Call Log Tracking Metrics
    • Animaker
    • Chat GPT
    • Tube Buddy
  • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary

Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.

With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Admin Operations Assistant/Case Manager VA

Industry:

Law / Legal

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

  • Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
  • Sending/Booking calendar meetings and invites.
  • Creating/Implementing company policies.
  • Sending/presenting reports to the CEO.
  • Assigned in recruitment to create graphics and posters for the current campaign.
  • Sourced talents from LinkedIn, Indeed, and Online Jobs.
  • Created talent descriptions and duties for our next hire/candidate.
  • Provided bookkeeping services as well using Quickbooks and Panda Docs.
  • Reporting to the VP every week for the employees and team performance.
  • Managed and scheduled social media postings for FB, IG, and TikTok.
  • Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
  • Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
  • Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
  • Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
  • Created/Sent invoices to clients and follow-ups.

Executive Admin Assistant Content Creator VA

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to August 2021 (4 Months)

Duties and Responsibilities:

  • Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
  • Managed the team and had meeting with them to know the status of the work their doing.
  • Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
  • Product Research and product listings on Amazon.

Quality Assurance VA

Industry:

Construction / Building / Engineering

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

  • Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
  • Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
  • Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
  • Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
  • Sent reports to the CEO and account managers.

Operations Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to April 2020 (15 Months)

Duties and Responsibilities:

  • Explained and educated the breakdown of the client's finances and billings.
  • Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
  • Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

Admin Executive Assistant/Accounting/Bookkeeping Assistant

Industry:

Property / Real Estate

Employment Period:

July 2023 to April 2024 (9 Months)

Duties and Responsibilities:

  • Provided Admin and Accounting/Bookkeeping assistance to track income and expense. 
  • Created a new MS Excel major accounting sheet. 
  • Present accounting reports for my boss’ business and personal accounting. 
  • Reconciled reports using Xero. Reconciled reports using Xero. 
  • Add products to the Shopify store.
  • Performed monthly rate analysis for properties.
  • Sending/Booking calendar meetings and invites. 
  • Created operations manual for the processes.
  • Done market comparison research.
  • Helped on tracking current propery auctions.

Office Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Maintain and update records accurately and efficiently.
  • General administration including inbox management and drafting correspondence
  • Assist in compiling professional documents, presentations, reports, letters & documents.
  • Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
  • Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
  • Perform payroll processing and timesheet entry accurately and on time.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to April 2021 (10 Months)

Duties and Responsibilities:

  • Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
  • Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Employment Period:

January 1970 to April 2021 (615 Months)

Duties and Responsibilities:

Managed social media KPI monthly reports, keyword reports, analytic and statistic reports. Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2021 to February 2022 (5 Months)

Duties and Responsibilities:

  • Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
  • Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
  • Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
  • Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
  • Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
  • Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
  • Regularly collaborated with department managers to prioritize tasks and drive company performance.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Employment Period:

January 1970 to February 2022 (625 Months)

Duties and Responsibilities:

Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns. Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs. Managed calendars, scheduled meetings, and presented reports to the CEO and VP. Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns. Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok. Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients. Regularly collaborated with department managers to prioritize tasks and drive company performance.

SALES ADVISOR 1

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2022 to February 2023 (6 Months)

Duties and Responsibilities:

  • Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. 
  • Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

SALES ADVISOR 1

Industry:

Employment Period:

January 1970 to Present

Duties and Responsibilities:

Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. - Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

CUSTOMER SERVICE ASSOCIATE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

  • Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
  • This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
  • Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

CUSTOMER SERVICE ASSOCIATE

Industry:

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity. This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength. Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Property / Real Estate

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

  • Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
  • Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
  • Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting. Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties. Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Construction / Building / Engineering

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

  • Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
  • Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
  • I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
  • Used QuickBooks to create and send invoices to clients.
  • Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted conand managed project coordination. Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs. I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread. Used QuickBooks to create and send invoices to clients. Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

Education History

Field of Study:

Marketing

Major:

Marketing

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping,

INTERMEDIATE ★★

    Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, GraphicsLegal ConsultingCustomer ServiceAdministrative SupportSEO

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: 1.1 GHz Dual-Core Intel Core i3
  • Operating System: MacOS X

All-inclusive Rate: USD $9.29/hr

Ma.

Candidate ID: 529768


ADVANCED

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...

INTERMEDIATE

    Business Management, Social Media Management, Paralegal, Outsourcing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.29 per hour or $USD 805.34 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK. 
  • She was exposed to the following tasks:
    • Executive Virtua Assistance
    • Accounting
    • Appointment Setting
    • Sales Lead Generation
    • Property Management
    • Amazon Product Research
    • Legal Assistance
    • Payroll
    • Calendar management
    • Graphic design
    • Customer Service
    • Social media management
    • Bookkeeping
    • Invoicing
    • Contract Management
    • Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
    • Admnistrative tasks
  • She is proficient in using tools such as: Adobe Express
    • Asana
    • Canva
    • CapCut
    • Calendly
    • Clickup
    • Eventbrite
    • Google Data Studio
    • Google Analytics
    • Google Trends
    • Last Pass
    • Lucid Chart
    • OneDrive
    • Panda Docs
    • Quickbooks
    • Shopify
    • Slack
    • Trello
    • Toggl
    • SuperHuman
    • Helium 10
    • HootSuite
    • Hubstaff
    • Loom
    • LinkedIn Navigator
    • Monday.com
    • MS Word/Excel
    • MyCase
    • Notion
    • WooCommerce
    • Xero
    • Zappier
    • Zoom
    • Flodesk
    • Call Log Tracking Metrics
    • Animaker
    • Chat GPT
    • Tube Buddy
  • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary

Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.

With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Admin Operations Assistant/Case Manager VA

Industry:

Law / Legal

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

  • Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
  • Sending/Booking calendar meetings and invites.
  • Creating/Implementing company policies.
  • Sending/presenting reports to the CEO.
  • Assigned in recruitment to create graphics and posters for the current campaign.
  • Sourced talents from LinkedIn, Indeed, and Online Jobs.
  • Created talent descriptions and duties for our next hire/candidate.
  • Provided bookkeeping services as well using Quickbooks and Panda Docs.
  • Reporting to the VP every week for the employees and team performance.
  • Managed and scheduled social media postings for FB, IG, and TikTok.
  • Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
  • Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
  • Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
  • Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
  • Created/Sent invoices to clients and follow-ups.

Executive Admin Assistant Content Creator VA

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to August 2021 (4 Months)

Duties and Responsibilities:

  • Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
  • Managed the team and had meeting with them to know the status of the work their doing.
  • Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
  • Product Research and product listings on Amazon.

Quality Assurance VA

Industry:

Construction / Building / Engineering

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

  • Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
  • Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
  • Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
  • Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
  • Sent reports to the CEO and account managers.

Operations Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to April 2020 (15 Months)

Duties and Responsibilities:

  • Explained and educated the breakdown of the client's finances and billings.
  • Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
  • Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

Admin Executive Assistant/Accounting/Bookkeeping Assistant

Industry:

Property / Real Estate

Employment Period:

July 2023 to April 2024 (9 Months)

Duties and Responsibilities:

  • Provided Admin and Accounting/Bookkeeping assistance to track income and expense. 
  • Created a new MS Excel major accounting sheet. 
  • Present accounting reports for my boss’ business and personal accounting. 
  • Reconciled reports using Xero. Reconciled reports using Xero. 
  • Add products to the Shopify store.
  • Performed monthly rate analysis for properties.
  • Sending/Booking calendar meetings and invites. 
  • Created operations manual for the processes.
  • Done market comparison research.
  • Helped on tracking current propery auctions.

Office Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Maintain and update records accurately and efficiently.
  • General administration including inbox management and drafting correspondence
  • Assist in compiling professional documents, presentations, reports, letters & documents.
  • Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
  • Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
  • Perform payroll processing and timesheet entry accurately and on time.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to April 2021 (10 Months)

Duties and Responsibilities:

  • Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
  • Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Employment Period:

January 1970 to April 2021 (615 Months)

Duties and Responsibilities:

Managed social media KPI monthly reports, keyword reports, analytic and statistic reports. Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2021 to February 2022 (5 Months)

Duties and Responsibilities:

  • Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
  • Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
  • Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
  • Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
  • Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
  • Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
  • Regularly collaborated with department managers to prioritize tasks and drive company performance.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Employment Period:

January 1970 to February 2022 (625 Months)

Duties and Responsibilities:

Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns. Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs. Managed calendars, scheduled meetings, and presented reports to the CEO and VP. Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns. Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok. Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients. Regularly collaborated with department managers to prioritize tasks and drive company performance.

SALES ADVISOR 1

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2022 to February 2023 (6 Months)

Duties and Responsibilities:

  • Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. 
  • Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

SALES ADVISOR 1

Industry:

Employment Period:

January 1970 to Present

Duties and Responsibilities:

Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. - Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

CUSTOMER SERVICE ASSOCIATE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

  • Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
  • This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
  • Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

CUSTOMER SERVICE ASSOCIATE

Industry:

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity. This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength. Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Property / Real Estate

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

  • Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
  • Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
  • Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting. Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties. Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Construction / Building / Engineering

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

  • Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
  • Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
  • I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
  • Used QuickBooks to create and send invoices to clients.
  • Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted conand managed project coordination. Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs. I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread. Used QuickBooks to create and send invoices to clients. Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

Education History

Field of Study:

Marketing

Major:

Marketing

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping,

INTERMEDIATE ★★

    Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, GraphicsLegal ConsultingCustomer ServiceAdministrative SupportSEO

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: 1.1 GHz Dual-Core Intel Core i3
  • Operating System: MacOS X

All-inclusive Rate: USD $8.79/hr

Michile

Candidate ID: 528578


ADVANCED

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
  • She was exposed to the following tasks:
    • Phone Support 
    • Accounting
    • Order Management
    • Invoicing
    • Purchasing
    • Data Entry
    • Amazon Seller Central Management 
    • Web Research
    • Product Research
    • Social Media Management
    • Photo Editing
    • Appointment Setting
    • B2B Lead Generation
    • Email and SMS  Management 
    • Administrative Tasks
  • She is proficient in using tools such as:
    • Oracle Netsuite System
    • Microsoft Dynamix AX
    • Amazon Seller Central
    • Monday.com
    • Hi-Pages
    • Houzz
    • QUICKBOOKS
    • XERO - 3 months 
    • Invoice2go
    • INVENTORY LAB
    • Microsoft Office Products
    • Google Docs
    • Discord
    • Slack
    • Canva
    • Keap Infusionsoft CRM
    • Shopify - 9 months
    • FB | IG | Linked In | Wordpress
  • She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

JOINERY SERVICES FAMILY BUSINESS - Australian Client

Industry:

Others

Employment Period:

January 2023 to October 2023 (9 Months)

Duties and Responsibilities:

  • Data Entry - updating of Lead Generation status on Monday.com
  • Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
  • Email and SMS Management - replying to customers messages via Email and responding via SMS
  • Lead Generation - Research on various topics.
  • Adding Products on Shopify
  • Creating Invoice via Invoice2go.com

SOCIAL MEDIA MANAGER

Industry:

Property / Real Estate

Employment Period:

January 2023 to September 2023 (8 Months)

Duties and Responsibilities:

  • Create Canva Designs
  • Social Media Management (FB Personal, FB Page, IG and Facebook Group)
  • Create and Send Email Broadcast to Clients

ADMINISTRATIVE/EXECUTIVE VA

Industry:

Retail / Merchandise

Employment Period:

June 2022 to January 2023 (7 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Inventory Management
  • Cash Flow Creation
  • Seller Central Management
  • Payroll Processing

PRODUCT RESEARCHER VA

Industry:

Retail / Merchandise

Employment Period:

January 2022 to June 2022 (5 Months)

Duties and Responsibilities:

  • Daily Product Sourcing of items to be soldin Amazon.
  • Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
  • Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
  • Data Entry
  • Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.

PURCHASING OFFICER

Industry:

Others

Employment Period:

August 2018 to February 2020 (18 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Online buying of Purchase Requests
  • Purchase order creation using Microsoft Dynamics AX System.
  • Monitoring of all the purchased items from the supplier (status or each ordered items)
  • Coordinates with Contractors and Suppliers about the Company's incoming Project
  • Process Supplier and Contractor Payment.
  • Supervise
  • Project implementation.
  • Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)

PURCHASING STAFF

Industry:

Property / Real Estate

Employment Period:

May 2016 to July 2018 (26 Months)

Duties and Responsibilities:

  • Data Entry
  • Process Purchase Orders using Oracle Netsuite System
  • Evaluates Suppliers and Contractors Pre-Qualification Requirements.
  • Receiving of Suppliers Concerns (Via Telephone & Email Communication)
  • Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
  • Preparing Supplier invoices for endorsement to the accounting department for payments.
  • Handles Pre-Bidding Conference and Technical Alignment.

ADMINISTRATIVE PROPERTY SPECIALIST

Industry:

Property / Real Estate

Employment Period:

May 2015 to May 2016 (12 Months)

Duties and Responsibilities:

  • Receiving of inquiries from clients and investors and assisting them in their concerns.
  • Sales and Marketing
  • Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
  • Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
  • Saturation, Telemarketing and Manning.
  • Appointment Setting
  • Processing of Documents and Payments of Clients.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to April 2015 (6 Months)

Duties and Responsibilities:

  • Receiving customer complaints and responding to customer inquiries.
  • Processing of Customer Orders.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Ensuring customer satisfaction.

ADMINISTRATIVE ACCOUNTING STAFF

Industry:

Others

Employment Period:

April 2014 to October 2014 (6 Months)

Duties and Responsibilities:

  • Assist members inquiry and updates members contribution and loanable amount.
  • Updates Journal entries and posting to the ledger.
  • Processing, Preparation and Releasing of cheque.
  • Prepares financial reports.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type:
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Michile

Candidate ID: 528578


ADVANCED

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
  • She was exposed to the following tasks:
    • Phone Support 
    • Accounting
    • Order Management
    • Invoicing
    • Purchasing
    • Data Entry
    • Amazon Seller Central Management 
    • Web Research
    • Product Research
    • Social Media Management
    • Photo Editing
    • Appointment Setting
    • B2B Lead Generation
    • Email and SMS  Management 
    • Administrative Tasks
  • She is proficient in using tools such as:
    • Oracle Netsuite System
    • Microsoft Dynamix AX
    • Amazon Seller Central
    • Monday.com
    • Hi-Pages
    • Houzz
    • QUICKBOOKS
    • XERO - 3 months 
    • Invoice2go
    • INVENTORY LAB
    • Microsoft Office Products
    • Google Docs
    • Discord
    • Slack
    • Canva
    • Keap Infusionsoft CRM
    • Shopify - 9 months
    • FB | IG | Linked In | Wordpress
  • She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

JOINERY SERVICES FAMILY BUSINESS - Australian Client

Industry:

Others

Employment Period:

January 2023 to October 2023 (9 Months)

Duties and Responsibilities:

  • Data Entry - updating of Lead Generation status on Monday.com
  • Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
  • Email and SMS Management - replying to customers messages via Email and responding via SMS
  • Lead Generation - Research on various topics.
  • Adding Products on Shopify
  • Creating Invoice via Invoice2go.com

SOCIAL MEDIA MANAGER

Industry:

Property / Real Estate

Employment Period:

January 2023 to September 2023 (8 Months)

Duties and Responsibilities:

  • Create Canva Designs
  • Social Media Management (FB Personal, FB Page, IG and Facebook Group)
  • Create and Send Email Broadcast to Clients

ADMINISTRATIVE/EXECUTIVE VA

Industry:

Retail / Merchandise

Employment Period:

June 2022 to January 2023 (7 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Inventory Management
  • Cash Flow Creation
  • Seller Central Management
  • Payroll Processing

PRODUCT RESEARCHER VA

Industry:

Retail / Merchandise

Employment Period:

January 2022 to June 2022 (5 Months)

Duties and Responsibilities:

  • Daily Product Sourcing of items to be soldin Amazon.
  • Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
  • Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
  • Data Entry
  • Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.

PURCHASING OFFICER

Industry:

Others

Employment Period:

August 2018 to February 2020 (18 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Online buying of Purchase Requests
  • Purchase order creation using Microsoft Dynamics AX System.
  • Monitoring of all the purchased items from the supplier (status or each ordered items)
  • Coordinates with Contractors and Suppliers about the Company's incoming Project
  • Process Supplier and Contractor Payment.
  • Supervise
  • Project implementation.
  • Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)

PURCHASING STAFF

Industry:

Property / Real Estate

Employment Period:

May 2016 to July 2018 (26 Months)

Duties and Responsibilities:

  • Data Entry
  • Process Purchase Orders using Oracle Netsuite System
  • Evaluates Suppliers and Contractors Pre-Qualification Requirements.
  • Receiving of Suppliers Concerns (Via Telephone & Email Communication)
  • Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
  • Preparing Supplier invoices for endorsement to the accounting department for payments.
  • Handles Pre-Bidding Conference and Technical Alignment.

ADMINISTRATIVE PROPERTY SPECIALIST

Industry:

Property / Real Estate

Employment Period:

May 2015 to May 2016 (12 Months)

Duties and Responsibilities:

  • Receiving of inquiries from clients and investors and assisting them in their concerns.
  • Sales and Marketing
  • Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
  • Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
  • Saturation, Telemarketing and Manning.
  • Appointment Setting
  • Processing of Documents and Payments of Clients.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to April 2015 (6 Months)

Duties and Responsibilities:

  • Receiving customer complaints and responding to customer inquiries.
  • Processing of Customer Orders.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Ensuring customer satisfaction.

ADMINISTRATIVE ACCOUNTING STAFF

Industry:

Others

Employment Period:

April 2014 to October 2014 (6 Months)

Duties and Responsibilities:

  • Assist members inquiry and updates members contribution and loanable amount.
  • Updates Journal entries and posting to the ledger.
  • Processing, Preparation and Releasing of cheque.
  • Prepares financial reports.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type:
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $13.83/hr

Christopher

Candidate ID: 528245


ADVANCED

    WordPress, HTML, Figma, Adobe XD...

INTERMEDIATE

    JavaScript, CSS, PHP, jQuery...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 13.83 per hour or $USD 2397.40 per month

Remote Staff Recruiter Comments

  • Christopher has been working for 17 years. He handled roles such as Product Designer, Web Designer, UX Designer, Game Developer and Graphic Designer. He has a degree in Computer Science. He gained experience in Healthcare, Food and Agriculture, Banking and IT Industries.
  • He has expertise in the following:
    • User Experience Design
    • Graphic and Visual Design
    • Web Design and Development
    • User-Centric Mindset
    • User Research and Usability Testing
    • Interaction Design
    • Rapid Prototyping
    • Search Engine Optimization
    • Data Visualization
    • Front end Development
    • Agile Methodology
    • Atomic Design Methodology
    • Wireframing
    • Motion Design
  • He optimized website loading times through performance-focused techniques. He led the implementation of responsive design principles, ensuring user experiences across various devices and screen sizes that increased Mobile user engagement. He stayed updated with the latest design trends, technologies and best practices. He pioneered the UX design thinking process for all web and mobile application development projects. He directed the end-to-end design process and managed user research, ideation, wireframing, prototyping and visual design phase. He collaborated with development and product teams and ensured integration and design concepts. He led a team of front-end developers in product deployment and ensured a flawless launch of all projects. 
  • He is exposed to the following Tech Stack:
    • Adobe Photoshop
    • Adobe Illustrator
    • Affinity Designer
    • Affinity Publisher
    • Canva
    • Adobe XD
    • Sketch
    • Figma
    • InVIsion Studio
    • Axure RP
    • Adobe Premiere
    • Adobe Animate
    • Adobe After Effects
    • Adobe InDesign
    • Google Analytics
    • HTML
    • JavaScript
    • CSS
    • SASS
    • JQuery
    • Angular JS
    • React JS
    • WordPress
    • Jira
  • He can start after a week notice and is open for Part time and Full time positions
Predictive Index Behavioral Profile - Operator

Strongest Behavior
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher Lloyd has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher Lloyd will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


 

Employment History

ONLINE GAMES DESIGNER DEVELOPER

Industry:

Computer / Information Technology (Software)

Employment Period:

October 2008 to April 2010 (18 Months)

Duties and Responsibilities:

  • I played a pivotal role in our success by strategically designing and developing a captivating portfolio of online Flash-based games, directly contributing to the company's revenue growth.
  • Through the implementation of innovative game mechanics and UI enhancements, I achieved impressive results, including a 25% increase in player retention and a 15% boost in daily active users, which translated into a more immersive and enjoyable gaming experience.
  • My ability to collaborate seamlessly with cross-functional teams ensured the on-time delivery of projects without compromising quality.
  • Additionally, my commitment to data-driven decision-making and iterative design improvements resulted in a notable 20% reduction in user-reported issues and an overall enhancement of the gaming experience.

WEB AND GRAPHIC DESIGNER DEVELOPER

Industry:

Healthcare / Medical

Employment Period:

May 2010 to August 2012 (27 Months)

Duties and Responsibilities:

  • I excelled in the design and development of corporate and recruitment websites, skillfully capturing and communicating the brand's core values.
  • Through strategic SEO implementation, I significantly elevated website visibility, resulting in a substantial increase in organic traffic and enhanced online engagement.
  • Furthermore, I assumed full responsibility for managing the internal SharePoint information portal, a comprehensive endeavor that led to remarkable improvements in accessibility and user satisfaction.
  • As a testament to my multifaceted skill set, I also crafted interactive Flash animations, which played a pivotal role in augmenting employee-management interactions, fostering a more dynamic and engaging work environment.

SENIOR WEB DESIGNER DEVELOPER

Industry:

Computer / Information Technology (Software)

Employment Period:

October 2012 to May 2016 (43 Months)

Duties and Responsibilities:

  • I spearheaded the adoption of a robust UX design thinking process, laying a strong foundation for web and mobile application projects and marking the onset of a user-centric design era.
  • My designs were pivotal in boosting user interaction, extending time-on-page metrics, and fortifying our brand identity in the digital realm.
  • In addition, I undertook the optimization of website loading times, achieving a notable 15-30% improvement in page load speed, consequently elevating user satisfaction.
  • Implementing responsive design principles played a significant role in enhancing mobile user engagement by well over 20%.
  • My problem-solving skills were put to the test, and I consistently excelled in identifying and resolving complex technical challenges, guaranteeing a seamless browsing experience for our users.
  • Staying abreast of the latest design trends was crucial to my role, and I consistently integrated this newfound knowledge into our projects, ensuring they consistently surpassed industry standards.
  • Furthermore, I introduced A/B testing methodologies, leading to a remarkable 10% increase in conversion rates for key web pages, underpinning our data-driven approach to design decisions.

UI UX DESIGN LEAD

Industry:

Banking / Financial Services

Employment Period:

May 2016 to June 2019 (37 Months)

Duties and Responsibilities:

  • I managed the entire design process, from inception to execution, ensuring the development of user-centric digital products that seamlessly aligned with our business objectives.
  • The establishment and maintenance of design systems were a key part of my role, guaranteeing consistency across a wide range of products and platforms.
  • One of my major achievements was the introduction of a Core UI Framework, a move that significantly streamlined our design processes and resulted in a remarkable 30% reduction in development time.
  • In our dynamic Agile environment, I excelled in cross-functional collaboration, consistently aligning designs with sprint goals.
  • Moreover, I had the privilege of leading a high-performing development team, fostering a culture of creativity and continuous learning.
  • This commitment directly contributed to a remarkable 100% success rate in product deployments.
  • My ability to adapt design workflows to Agile methodologies was instrumental in ensuring on-time deliveries without compromising quality.
  • Regular design critiques and knowledge-sharing sessions that I implemented not only enhanced design quality but also expedited development cycles.
  • Above all, I championed a user-centric approach that led to a notable 20% increase in user satisfaction for internal applications, thereby enhancing the overall user experience.

DIGITAL PRODUCT DESIGN LEAD

Industry:

Agricultural / Plantation / Poultry / Fisheries

Employment Period:

June 2019 to September 2023 (51 Months)

Duties and Responsibilities:

  • In my role, I've achieved notable milestones, such as increasing user satisfaction by 15% through accessibility enhancements, particularly benefiting individuals with disabilities.
  • I optimized the onboarding process, resulting in a 30-40% reduction in the time new users needed to become proficient, ultimately boosting their productivity.
  • My commitment to in-depth user research and iterative design changes led to a remarkable 25% improvement in user satisfaction scores. Additionally, I played a pivotal role in facilitating design reviews, enabling us to incorporate feedback and data-driven insights for continuous improvements.
  • My responsibilities encompassed the entire design process, from initial research to comprehensive testing, always with a focus on delivering user-centric experiences.
  • Through close collaboration with development teams, I successfully contributed to a 15% reduction in development cycles.
  • I further supported the team's growth and skills enhancement through mentoring and the organization of UX workshops, fostering a culture of continuous improvement that significantly elevated overall user satisfaction levels.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 17, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    WordPress, HTML, Figma, Adobe XD, UX Design, UI Design, Wireframing, SEO, Web Design, Adobe Flash, Adobe Photoshop, Adobe Illustrator, Agile Software Development, Image Conversion, Flash Game Development, CMS, WordPress Theme Customization, Sketching,

INTERMEDIATE ★★

    JavaScript, CSSPHPjQueryAdobe After EffectsGame Design

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16920643582
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple
  • Processor: Intel Core i7
  • Operating System: MacOS X

All-inclusive Rate: USD $13.83/hr

Christopher

Candidate ID: 528245


ADVANCED

    WordPress, HTML, Figma, Adobe XD...

INTERMEDIATE

    JavaScript, CSS, PHP, jQuery...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 13.83 per hour or $USD 2397.40 per month

Remote Staff Recruiter Comments

  • Christopher has been working for 17 years. He handled roles such as Product Designer, Web Designer, UX Designer, Game Developer and Graphic Designer. He has a degree in Computer Science. He gained experience in Healthcare, Food and Agriculture, Banking and IT Industries.
  • He has expertise in the following:
    • User Experience Design
    • Graphic and Visual Design
    • Web Design and Development
    • User-Centric Mindset
    • User Research and Usability Testing
    • Interaction Design
    • Rapid Prototyping
    • Search Engine Optimization
    • Data Visualization
    • Front end Development
    • Agile Methodology
    • Atomic Design Methodology
    • Wireframing
    • Motion Design
  • He optimized website loading times through performance-focused techniques. He led the implementation of responsive design principles, ensuring user experiences across various devices and screen sizes that increased Mobile user engagement. He stayed updated with the latest design trends, technologies and best practices. He pioneered the UX design thinking process for all web and mobile application development projects. He directed the end-to-end design process and managed user research, ideation, wireframing, prototyping and visual design phase. He collaborated with development and product teams and ensured integration and design concepts. He led a team of front-end developers in product deployment and ensured a flawless launch of all projects. 
  • He is exposed to the following Tech Stack:
    • Adobe Photoshop
    • Adobe Illustrator
    • Affinity Designer
    • Affinity Publisher
    • Canva
    • Adobe XD
    • Sketch
    • Figma
    • InVIsion Studio
    • Axure RP
    • Adobe Premiere
    • Adobe Animate
    • Adobe After Effects
    • Adobe InDesign
    • Google Analytics
    • HTML
    • JavaScript
    • CSS
    • SASS
    • JQuery
    • Angular JS
    • React JS
    • WordPress
    • Jira
  • He can start after a week notice and is open for Part time and Full time positions
Predictive Index Behavioral Profile - Operator

Strongest Behavior
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher Lloyd has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher Lloyd will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


 

Employment History

ONLINE GAMES DESIGNER DEVELOPER

Industry:

Computer / Information Technology (Software)

Employment Period:

October 2008 to April 2010 (18 Months)

Duties and Responsibilities:

  • I played a pivotal role in our success by strategically designing and developing a captivating portfolio of online Flash-based games, directly contributing to the company's revenue growth.
  • Through the implementation of innovative game mechanics and UI enhancements, I achieved impressive results, including a 25% increase in player retention and a 15% boost in daily active users, which translated into a more immersive and enjoyable gaming experience.
  • My ability to collaborate seamlessly with cross-functional teams ensured the on-time delivery of projects without compromising quality.
  • Additionally, my commitment to data-driven decision-making and iterative design improvements resulted in a notable 20% reduction in user-reported issues and an overall enhancement of the gaming experience.

WEB AND GRAPHIC DESIGNER DEVELOPER

Industry:

Healthcare / Medical

Employment Period:

May 2010 to August 2012 (27 Months)

Duties and Responsibilities:

  • I excelled in the design and development of corporate and recruitment websites, skillfully capturing and communicating the brand's core values.
  • Through strategic SEO implementation, I significantly elevated website visibility, resulting in a substantial increase in organic traffic and enhanced online engagement.
  • Furthermore, I assumed full responsibility for managing the internal SharePoint information portal, a comprehensive endeavor that led to remarkable improvements in accessibility and user satisfaction.
  • As a testament to my multifaceted skill set, I also crafted interactive Flash animations, which played a pivotal role in augmenting employee-management interactions, fostering a more dynamic and engaging work environment.

SENIOR WEB DESIGNER DEVELOPER

Industry:

Computer / Information Technology (Software)

Employment Period:

October 2012 to May 2016 (43 Months)

Duties and Responsibilities:

  • I spearheaded the adoption of a robust UX design thinking process, laying a strong foundation for web and mobile application projects and marking the onset of a user-centric design era.
  • My designs were pivotal in boosting user interaction, extending time-on-page metrics, and fortifying our brand identity in the digital realm.
  • In addition, I undertook the optimization of website loading times, achieving a notable 15-30% improvement in page load speed, consequently elevating user satisfaction.
  • Implementing responsive design principles played a significant role in enhancing mobile user engagement by well over 20%.
  • My problem-solving skills were put to the test, and I consistently excelled in identifying and resolving complex technical challenges, guaranteeing a seamless browsing experience for our users.
  • Staying abreast of the latest design trends was crucial to my role, and I consistently integrated this newfound knowledge into our projects, ensuring they consistently surpassed industry standards.
  • Furthermore, I introduced A/B testing methodologies, leading to a remarkable 10% increase in conversion rates for key web pages, underpinning our data-driven approach to design decisions.

UI UX DESIGN LEAD

Industry:

Banking / Financial Services

Employment Period:

May 2016 to June 2019 (37 Months)

Duties and Responsibilities:

  • I managed the entire design process, from inception to execution, ensuring the development of user-centric digital products that seamlessly aligned with our business objectives.
  • The establishment and maintenance of design systems were a key part of my role, guaranteeing consistency across a wide range of products and platforms.
  • One of my major achievements was the introduction of a Core UI Framework, a move that significantly streamlined our design processes and resulted in a remarkable 30% reduction in development time.
  • In our dynamic Agile environment, I excelled in cross-functional collaboration, consistently aligning designs with sprint goals.
  • Moreover, I had the privilege of leading a high-performing development team, fostering a culture of creativity and continuous learning.
  • This commitment directly contributed to a remarkable 100% success rate in product deployments.
  • My ability to adapt design workflows to Agile methodologies was instrumental in ensuring on-time deliveries without compromising quality.
  • Regular design critiques and knowledge-sharing sessions that I implemented not only enhanced design quality but also expedited development cycles.
  • Above all, I championed a user-centric approach that led to a notable 20% increase in user satisfaction for internal applications, thereby enhancing the overall user experience.

DIGITAL PRODUCT DESIGN LEAD

Industry:

Agricultural / Plantation / Poultry / Fisheries

Employment Period:

June 2019 to September 2023 (51 Months)

Duties and Responsibilities:

  • In my role, I've achieved notable milestones, such as increasing user satisfaction by 15% through accessibility enhancements, particularly benefiting individuals with disabilities.
  • I optimized the onboarding process, resulting in a 30-40% reduction in the time new users needed to become proficient, ultimately boosting their productivity.
  • My commitment to in-depth user research and iterative design changes led to a remarkable 25% improvement in user satisfaction scores. Additionally, I played a pivotal role in facilitating design reviews, enabling us to incorporate feedback and data-driven insights for continuous improvements.
  • My responsibilities encompassed the entire design process, from initial research to comprehensive testing, always with a focus on delivering user-centric experiences.
  • Through close collaboration with development teams, I successfully contributed to a 15% reduction in development cycles.
  • I further supported the team's growth and skills enhancement through mentoring and the organization of UX workshops, fostering a culture of continuous improvement that significantly elevated overall user satisfaction levels.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 17, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    WordPress, HTML, Figma, Adobe XD, UX Design, UI Design, Wireframing, SEO, Web Design, Adobe Flash, Adobe Photoshop, Adobe Illustrator, Agile Software Development, Image Conversion, Flash Game Development, CMS, WordPress Theme Customization, Sketching,

INTERMEDIATE ★★

    JavaScript, CSSPHPjQueryAdobe After EffectsGame Design

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16920643582
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple
  • Processor: Intel Core i7
  • Operating System: MacOS X

All-inclusive Rate: USD $7.28/hr

JESSICA

Candidate ID: 527652


ADVANCED

    QuickBooks, Google Apps, Microsoft Office, Skype...

INTERMEDIATE

    Xero Accounting, Canva, Logistics...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

Jessica is a seasoned professional with extensive experience in various facets of administrative support, travel management, and procurement. Known for her comprehensive assistance to executives, she excels in:

  • Managing schedules and appointments
  • Coordinating and managing travel arrangements for staff and expatriates
  • Facilitating the purchase orders, billing, inventory, and logistics using Quickbooks
  • Handling import/export, legal documents, and data filing
  • Utilizing the Attendance Management System for tracking
  • Responding to phone calls, emails, and various administrative tasks
She is open to part-time positions and can start one week after getting hired
 

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors:

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
Behavioral Summary:

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Jessica is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude makes her readily approachable. Jessica gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

 

Employment History

PURCHASER

Industry:

Construction / Building / Engineering

Employment Period:

January 2017 to March 2023 (74 Months)

Duties and Responsibilities:

  • To ensure cost savings, consider suppliers that offer a balance between quality and affordability
  • Evaluate proposals and quotations using a tabulation or canvass report
  • Maintain open communication channels between end-users and suppliers
  • Negotiate with vendors on price, terms, warranties, and delivery using technical and commercial evaluation
  • Use Quickbooks to manage purchase orders, billing, inventory, and logistics
  • Collect data for assigned engineers to use as a reference for project estimates

PURCHASER

Industry:

Retail / Merchandise

Employment Period:

August 2014 to January 2017 (28 Months)

Duties and Responsibilities:

  • Responsibilities include overseeing vendor communication
  • Analyzing purchase orders
  • Generating reports
  • Computing duties and taxes
  • Estimating landed costs
  • Creating purchase orders
  • Expediting deliveries
  • Resolving shortages, reviewing requisition orders, managing inventory, and maintaining records

ADMIN ASSISTANT

Industry:

Mining

Employment Period:

August 2009 to July 2014 (59 Months)

Duties and Responsibilities:

  • Assist company executives and officials
  • Manage travel arrangements
  • Handle data filing and administration
  • Facilitate purchase orders
  • Monitor stock deliveries and logistics
  • Track employee attendance
  • Respond to phone calls, emails, and other administrative tasks as directed

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management

Graduation Date:

May 13, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    QuickBooks, Google Apps, Microsoft Office, Skype, Accounts Payable Management, Order Entry, Order Processing,

INTERMEDIATE ★★

    Xero AccountingCanvaLogistics

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/15386217286
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Intel Core i3-7100 CPU
  • Operating System: Windows 10

All-inclusive Rate: USD $7.28/hr

JESSICA

Candidate ID: 527652


ADVANCED

    QuickBooks, Google Apps, Microsoft Office, Skype...

INTERMEDIATE

    Xero Accounting, Canva, Logistics...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

Jessica is a seasoned professional with extensive experience in various facets of administrative support, travel management, and procurement. Known for her comprehensive assistance to executives, she excels in:

  • Managing schedules and appointments
  • Coordinating and managing travel arrangements for staff and expatriates
  • Facilitating the purchase orders, billing, inventory, and logistics using Quickbooks
  • Handling import/export, legal documents, and data filing
  • Utilizing the Attendance Management System for tracking
  • Responding to phone calls, emails, and various administrative tasks
She is open to part-time positions and can start one week after getting hired
 

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors:

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
Behavioral Summary:

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Jessica is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude makes her readily approachable. Jessica gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

 

Employment History

PURCHASER

Industry:

Construction / Building / Engineering

Employment Period:

January 2017 to March 2023 (74 Months)

Duties and Responsibilities:

  • To ensure cost savings, consider suppliers that offer a balance between quality and affordability
  • Evaluate proposals and quotations using a tabulation or canvass report
  • Maintain open communication channels between end-users and suppliers
  • Negotiate with vendors on price, terms, warranties, and delivery using technical and commercial evaluation
  • Use Quickbooks to manage purchase orders, billing, inventory, and logistics
  • Collect data for assigned engineers to use as a reference for project estimates

PURCHASER

Industry:

Retail / Merchandise

Employment Period:

August 2014 to January 2017 (28 Months)

Duties and Responsibilities:

  • Responsibilities include overseeing vendor communication
  • Analyzing purchase orders
  • Generating reports
  • Computing duties and taxes
  • Estimating landed costs
  • Creating purchase orders
  • Expediting deliveries
  • Resolving shortages, reviewing requisition orders, managing inventory, and maintaining records

ADMIN ASSISTANT

Industry:

Mining

Employment Period:

August 2009 to July 2014 (59 Months)

Duties and Responsibilities:

  • Assist company executives and officials
  • Manage travel arrangements
  • Handle data filing and administration
  • Facilitate purchase orders
  • Monitor stock deliveries and logistics
  • Track employee attendance
  • Respond to phone calls, emails, and other administrative tasks as directed

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management

Graduation Date:

May 13, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    QuickBooks, Google Apps, Microsoft Office, Skype, Accounts Payable Management, Order Entry, Order Processing,

INTERMEDIATE ★★

    Xero AccountingCanvaLogistics

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/15386217286
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Intel Core i3-7100 CPU
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Katlyn

Candidate ID: 527273


ADVANCED

    Accounting, Social Media Management, Facebook Ads, Google AdWords...

INTERMEDIATE

    Social Media, Content Writing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Katlyn is a double degree of Bachelor of Science in Accountancy and Bachelor of Science in Accounting Technology 
  • She has 4 years of total working experience and and transitioned to Digital Marketing last 2021 
  • She has supported client from Denmark where she gained her experience in doing paid ads 
  • Some of her notable tasks were
    • Setting up ad set in Google, Facebook, and Instagram 
    • Setting up proper target and demographics to align with the objective of the campaign
    • Preparing assets like videos and graphics before uploading the ads
    • Doing brainstorming regarding the strategy and plans for ads 
    • Suggesting budget for optimizations and for launch of ads 
    • Generating reports and monitoring ads performance  
  • She has also experience with SEO, social management, and bookkeeping 
  • She has handled maximum budget for the following 
    • Facebook 50 Danish Krone per day 
    • Google 100 Danish Kron per day 
  • She has experience with tools like 
    • Google Ads 
    • Google Analytics 
    • Facebook Meta Business 
    • QuickBooks 
    • Canva 
    • CapCut 
    • SEMrush
    • AHrefs
  • She can start as soon as possible 
Predictive Index Behavioral Profile- Altruist 
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors 
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary 
  • Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
  • A pleasant and extraverted person, Katlyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Katlyn gets along easily with a wide variety of people.

Employment History

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

April 2021 to July 2023 (27 Months)

Duties and Responsibilities:

  • As a Bookkeeper, I oversee daily transactions, manage accounts, assist in budgeting and tax prep, and adhere to accounting regulations. I use financial software and maintain data confidentiality.

Google Ads Expert/Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2022 to July 2023 (15 Months)

Duties and Responsibilities:

  • Responsible to develop and implement effective advertising campaigns for us.
  • Set up campaigns through Google AdWords, Facebook Ads, and Instagram Ads.
  • Analyze data and report on campaign performance to make recommendations for improvement.
  • Collaborate on identifying best contents to fit the guidelines and goals of each campaigns 

Service Associate Universal Teller

Industry:

Banking / Financial Services

Employment Period:

July 2022 to April 2023 (9 Months)

Duties and Responsibilities:

  • I handle customer banking transactions, address queries, promote bank products, document operations, and maintain confidentiality.

SEO Specialist and Social Media Manager

Industry:

Retail / Merchandise

Employment Period:

March 2021 to March 2023 (24 Months)

Duties and Responsibilities:

  • Executed successful SEO and SMM campaigns for a variety of clients, resulting in increased website traffic, engagement rates, and conversion rates.
  • Stayed up-to-date on the latest trends and best practices in the industry to ensure the success of each campaign.
  • Specialized in local SEO and social media advertising to help clients achieve their unique goals.

Accounting Assistant

Industry:

Banking / Financial Services

Employment Period:

May 2019 to April 2022 (35 Months)

Duties and Responsibilities:

  • As part of my role, I monitor the daily sales of tenants in the mall and handle billing collection on the 28th of each month. Additionally, I receive and upload 2307 on the 15th of each month, reconcile individual tenant rentals, and prepare monthly and weekly sales reports. I also manage carpark entries and handle write off entries and clearing of interest using SAP. 

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTING TECHNOLOGY

Graduation Date:

January 2, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTANCY

Graduation Date:

May 1, 2021

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting, Social Media Management, Facebook Ads, Google AdWords, SEO,

INTERMEDIATE ★★

    Social MediaContent Writing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: 100 mbps
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: N/A
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Katlyn

Candidate ID: 527273


ADVANCED

    Accounting, Social Media Management, Facebook Ads, Google AdWords...

INTERMEDIATE

    Social Media, Content Writing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Katlyn is a double degree of Bachelor of Science in Accountancy and Bachelor of Science in Accounting Technology 
  • She has 4 years of total working experience and and transitioned to Digital Marketing last 2021 
  • She has supported client from Denmark where she gained her experience in doing paid ads 
  • Some of her notable tasks were
    • Setting up ad set in Google, Facebook, and Instagram 
    • Setting up proper target and demographics to align with the objective of the campaign
    • Preparing assets like videos and graphics before uploading the ads
    • Doing brainstorming regarding the strategy and plans for ads 
    • Suggesting budget for optimizations and for launch of ads 
    • Generating reports and monitoring ads performance  
  • She has also experience with SEO, social management, and bookkeeping 
  • She has handled maximum budget for the following 
    • Facebook 50 Danish Krone per day 
    • Google 100 Danish Kron per day 
  • She has experience with tools like 
    • Google Ads 
    • Google Analytics 
    • Facebook Meta Business 
    • QuickBooks 
    • Canva 
    • CapCut 
    • SEMrush
    • AHrefs
  • She can start as soon as possible 
Predictive Index Behavioral Profile- Altruist 
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors 
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary 
  • Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
  • A pleasant and extraverted person, Katlyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Katlyn gets along easily with a wide variety of people.

Employment History

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

April 2021 to July 2023 (27 Months)

Duties and Responsibilities:

  • As a Bookkeeper, I oversee daily transactions, manage accounts, assist in budgeting and tax prep, and adhere to accounting regulations. I use financial software and maintain data confidentiality.

Google Ads Expert/Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2022 to July 2023 (15 Months)

Duties and Responsibilities:

  • Responsible to develop and implement effective advertising campaigns for us.
  • Set up campaigns through Google AdWords, Facebook Ads, and Instagram Ads.
  • Analyze data and report on campaign performance to make recommendations for improvement.
  • Collaborate on identifying best contents to fit the guidelines and goals of each campaigns 

Service Associate Universal Teller

Industry:

Banking / Financial Services

Employment Period:

July 2022 to April 2023 (9 Months)

Duties and Responsibilities:

  • I handle customer banking transactions, address queries, promote bank products, document operations, and maintain confidentiality.

SEO Specialist and Social Media Manager

Industry:

Retail / Merchandise

Employment Period:

March 2021 to March 2023 (24 Months)

Duties and Responsibilities:

  • Executed successful SEO and SMM campaigns for a variety of clients, resulting in increased website traffic, engagement rates, and conversion rates.
  • Stayed up-to-date on the latest trends and best practices in the industry to ensure the success of each campaign.
  • Specialized in local SEO and social media advertising to help clients achieve their unique goals.

Accounting Assistant

Industry:

Banking / Financial Services

Employment Period:

May 2019 to April 2022 (35 Months)

Duties and Responsibilities:

  • As part of my role, I monitor the daily sales of tenants in the mall and handle billing collection on the 28th of each month. Additionally, I receive and upload 2307 on the 15th of each month, reconcile individual tenant rentals, and prepare monthly and weekly sales reports. I also manage carpark entries and handle write off entries and clearing of interest using SAP. 

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTING TECHNOLOGY

Graduation Date:

January 2, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTANCY

Graduation Date:

May 1, 2021

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting, Social Media Management, Facebook Ads, Google AdWords, SEO,

INTERMEDIATE ★★

    Social MediaContent Writing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: 100 mbps
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: N/A
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Ruby

Candidate ID: 527076


ADVANCED

    SEO, Google AdWords, Google Analytics, Email Marketing...

INTERMEDIATE

    SEMrush, Yoast, MailChimp, Trello...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Ruby has been working for more than 20 years. She has a degree in Mass Communication. She acquired her experience in Media, Advertising and Marketing Industries. She has experience as a Marketing Manager, Digital Marketer, Social Media Manager, Marketing Executive and Communication Manager
  • She has also worked with digital publishing company for one of the biggest new outlets in the Philippines . 
  • She has certifications in the following:
    • Google Digital Garage Certification 
    • Digital Marketing HubSpot Academy
    • Digital Advertising HubSpot Academy
    • Social Media Marketing HubSpot Academy
    • Google Analytics Certification (currently taking the most recent one) 
  • She has worked with a flooring company that caters to residential clients from Singapore and build their social media presence and strategies 
  • She also has experience executing email marketing campaigns
  • She was responsible for helping businesses develop and execute effective digital marketing strategies to increase their online visibility and sales She managed Digital and E-commerce platforms. She plans, implements and monitors the Internal and external marketing strategies of her clients. She manages the brand's image of her client through Public Relations and Corporate Communications under media and blogs. She plans brand marketing. Website and mobile app pre- and post-launch marketing. also handled digital and offline advertising.
  • She analyzed market competition and determined what would attract, engage, and keep members and partners.
  • She has experience curating for social media contents whether its paid or organic campaigns 
  • With SEO, she has wide scope of experience with on-page, off page, and technical SEO which includes doing keyword research, backlinking and checking meta tags and description 
  • Her experience with WordPress involved only in updating pages and landing pages 
  • One of her significant campaigns is when she ranked up to 300 percent through the extensive efforts on writing compelling articles and effective keywords 
  • She is proficient in using:
    • Facebook
    • Instagram 
    • LinkedIn 
    • YouTube 
    • Loomly 
    • Hootsuite 
    • Google Ads
    • Google Analytics
    • Mailchimp
    • Trello
    • WordPress
    • Magento
    • SEO
    • SEM
    • SEMRush
    • Hubspot
    • Teams
    • Yoast
    • Canva
    • Cup Cut 
    • Adobe After Effects 
    • Adobe Final Cut Pro 
    • Adobe Photoshop
    • Shopify
  • She can start ASAP and is open for full-time and part-time positions.
Predictive Index Behavioral Profile- Persuader 

Strongest Behavior
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Ruby Rose is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Marketing Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2014 to May 2015 (16 Months)

Duties and Responsibilities:

  •  Manages and strategizes company's digital marketing and strategy
  •  Manages the brand image for above-the-line and below-the-line initiatives
  • Acquires and retains consumers
  • Manages the brand's image through Public Relations, Corporate Communications, liaises with the media, bloggers, and consumers
  • Oversees the creative aspect of all brand content and collaterals

Digital Marketing Senior Manager

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2016 to November 2020 (58 Months)

Duties and Responsibilities:

 • Manages Company's digital marketing and creative strategy for eGames, BigGame Inc., and Easy eBingo (both for search and display ads for social media, and search engines)

Digital Sales and Marketing Manager

Industry:

Retail / Merchandise

Employment Period:

April 2021 to January 2022 (9 Months)

Duties and Responsibilities:

• Manage the CWI Group's digital and e-commerce presence
• Responsible for all digital and internet components to increase CWI Group
• Plans, implements, and monitors internal and external marketing strategies

Freelance digital marketing and e commerce strategist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2020 to February 2024 (39 Months)

Duties and Responsibilities:

  • responsible for helping businesses develop and execute effective digital marketing strategies to increase their online visibility and sales.
  • As a freelancer, they work independently and often remotely, providing their services to clients on a project or contract basis.

News Online In-Charge/Producer

Industry:

Entertainment / Media

Employment Period:

January 1998 to December 2000 (35 Months)

Duties and Responsibilities:

  • Schedule and post news features, collaborating with the editor-in-chief and TV, radio, and cable news feature producers

Head Writer

Industry:

Entertainment / Media

Employment Period:

January 2000 to December 2001 (23 Months)

Duties and Responsibilities:

  • Edit channel plugs and write interstitials.

Segment Producer/Writer

Industry:

Entertainment / Media

Employment Period:

January 2001 to December 2003 (35 Months)

Duties and Responsibilities:

  • Write, produce and edit segments for Unang Hirit and develop and write spiels, questions, and gimmicks for episodes (Partners: Mel & Jay)

Marketing Executive

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2003 to December 2007 (59 Months)

Duties and Responsibilities:

  • Manage all marketing and public relations materials, including videoke microphone branding
  • Liaise with all major TV networks and ad agencies for news releases and TV, radio, print, and Out of Home ads

Marketing and Communications Manager

Industry:

Entertainment / Media

Employment Period:

January 2008 to December 2010 (35 Months)

Duties and Responsibilities:

  • Manages above- and below-the-line advertising and marketing for Filipinos abroad
  • Programs and manages streaming videos.
  • Coordinates site programming with TV networks.

Digital Marketing

Industry:

Employment Period:

January 2010 to December 2012 (35 Months)

Duties and Responsibilities:

  • Plans brand marketing. Website and mobile app pre- and post-launch marketing.
  • Digital and offline advertising
  • Analyzes market competition and determines what will attract, engage, and keep members and partners.

Marketing Manager

Industry:

Entertainment / Media

Employment Period:

January 2012 to July 2013 (18 Months)

Duties and Responsibilities:

  • Handles Network's brand, communication, trade, affiliate, consumer, and digital marketing
  • Develops marketing strategy to increase brand awareness and business unit growth (channel placements) working closely with the Advertising Sales team

P.A./Researcher/Segment Producer/Writer

Industry:

Entertainment / Media

Employment Period:

January 1992 to December 1996 (59 Months)

Duties and Responsibilities:

  • Production Assistant for Teysi ng Tahanan, Tatak Filipino Researcher and Segment Producer, and 'Sang Linggo na po Sila Writer.

Education History

Field of Study:

Mass Communications

Major:

Mass Communications

Graduation Date:

March 31, 1992

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    SEO, Google AdWords, Google Analytics, Email Marketing, Social Media Management, Content Writing, Marketing Strategy,

INTERMEDIATE ★★

    SEMrushYoastMailChimpTrelloCustomer Experience

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15352570206
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Pro (Retina, 13-inch, Early 2015)
  • Processor: 2.7 GHz Dual-Core Intel Core i5
  • Operating System: MacOS X

All-inclusive Rate: USD $8.79/hr

Ruby

Candidate ID: 527076


ADVANCED

    SEO, Google AdWords, Google Analytics, Email Marketing...

INTERMEDIATE

    SEMrush, Yoast, MailChimp, Trello...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Ruby has been working for more than 20 years. She has a degree in Mass Communication. She acquired her experience in Media, Advertising and Marketing Industries. She has experience as a Marketing Manager, Digital Marketer, Social Media Manager, Marketing Executive and Communication Manager
  • She has also worked with digital publishing company for one of the biggest new outlets in the Philippines . 
  • She has certifications in the following:
    • Google Digital Garage Certification 
    • Digital Marketing HubSpot Academy
    • Digital Advertising HubSpot Academy
    • Social Media Marketing HubSpot Academy
    • Google Analytics Certification (currently taking the most recent one) 
  • She has worked with a flooring company that caters to residential clients from Singapore and build their social media presence and strategies 
  • She also has experience executing email marketing campaigns
  • She was responsible for helping businesses develop and execute effective digital marketing strategies to increase their online visibility and sales She managed Digital and E-commerce platforms. She plans, implements and monitors the Internal and external marketing strategies of her clients. She manages the brand's image of her client through Public Relations and Corporate Communications under media and blogs. She plans brand marketing. Website and mobile app pre- and post-launch marketing. also handled digital and offline advertising.
  • She analyzed market competition and determined what would attract, engage, and keep members and partners.
  • She has experience curating for social media contents whether its paid or organic campaigns 
  • With SEO, she has wide scope of experience with on-page, off page, and technical SEO which includes doing keyword research, backlinking and checking meta tags and description 
  • Her experience with WordPress involved only in updating pages and landing pages 
  • One of her significant campaigns is when she ranked up to 300 percent through the extensive efforts on writing compelling articles and effective keywords 
  • She is proficient in using:
    • Facebook
    • Instagram 
    • LinkedIn 
    • YouTube 
    • Loomly 
    • Hootsuite 
    • Google Ads
    • Google Analytics
    • Mailchimp
    • Trello
    • WordPress
    • Magento
    • SEO
    • SEM
    • SEMRush
    • Hubspot
    • Teams
    • Yoast
    • Canva
    • Cup Cut 
    • Adobe After Effects 
    • Adobe Final Cut Pro 
    • Adobe Photoshop
    • Shopify
  • She can start ASAP and is open for full-time and part-time positions.
Predictive Index Behavioral Profile- Persuader 

Strongest Behavior
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Ruby Rose is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Marketing Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2014 to May 2015 (16 Months)

Duties and Responsibilities:

  •  Manages and strategizes company's digital marketing and strategy
  •  Manages the brand image for above-the-line and below-the-line initiatives
  • Acquires and retains consumers
  • Manages the brand's image through Public Relations, Corporate Communications, liaises with the media, bloggers, and consumers
  • Oversees the creative aspect of all brand content and collaterals

Digital Marketing Senior Manager

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2016 to November 2020 (58 Months)

Duties and Responsibilities:

 • Manages Company's digital marketing and creative strategy for eGames, BigGame Inc., and Easy eBingo (both for search and display ads for social media, and search engines)

Digital Sales and Marketing Manager

Industry:

Retail / Merchandise

Employment Period:

April 2021 to January 2022 (9 Months)

Duties and Responsibilities:

• Manage the CWI Group's digital and e-commerce presence
• Responsible for all digital and internet components to increase CWI Group
• Plans, implements, and monitors internal and external marketing strategies

Freelance digital marketing and e commerce strategist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2020 to February 2024 (39 Months)

Duties and Responsibilities:

  • responsible for helping businesses develop and execute effective digital marketing strategies to increase their online visibility and sales.
  • As a freelancer, they work independently and often remotely, providing their services to clients on a project or contract basis.

News Online In-Charge/Producer

Industry:

Entertainment / Media

Employment Period:

January 1998 to December 2000 (35 Months)

Duties and Responsibilities:

  • Schedule and post news features, collaborating with the editor-in-chief and TV, radio, and cable news feature producers

Head Writer

Industry:

Entertainment / Media

Employment Period:

January 2000 to December 2001 (23 Months)

Duties and Responsibilities:

  • Edit channel plugs and write interstitials.

Segment Producer/Writer

Industry:

Entertainment / Media

Employment Period:

January 2001 to December 2003 (35 Months)

Duties and Responsibilities:

  • Write, produce and edit segments for Unang Hirit and develop and write spiels, questions, and gimmicks for episodes (Partners: Mel & Jay)

Marketing Executive

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2003 to December 2007 (59 Months)

Duties and Responsibilities:

  • Manage all marketing and public relations materials, including videoke microphone branding
  • Liaise with all major TV networks and ad agencies for news releases and TV, radio, print, and Out of Home ads

Marketing and Communications Manager

Industry:

Entertainment / Media

Employment Period:

January 2008 to December 2010 (35 Months)

Duties and Responsibilities:

  • Manages above- and below-the-line advertising and marketing for Filipinos abroad
  • Programs and manages streaming videos.
  • Coordinates site programming with TV networks.

Digital Marketing

Industry:

Employment Period:

January 2010 to December 2012 (35 Months)

Duties and Responsibilities:

  • Plans brand marketing. Website and mobile app pre- and post-launch marketing.
  • Digital and offline advertising
  • Analyzes market competition and determines what will attract, engage, and keep members and partners.

Marketing Manager

Industry:

Entertainment / Media

Employment Period:

January 2012 to July 2013 (18 Months)

Duties and Responsibilities:

  • Handles Network's brand, communication, trade, affiliate, consumer, and digital marketing
  • Develops marketing strategy to increase brand awareness and business unit growth (channel placements) working closely with the Advertising Sales team

P.A./Researcher/Segment Producer/Writer

Industry:

Entertainment / Media

Employment Period:

January 1992 to December 1996 (59 Months)

Duties and Responsibilities:

  • Production Assistant for Teysi ng Tahanan, Tatak Filipino Researcher and Segment Producer, and 'Sang Linggo na po Sila Writer.

Education History

Field of Study:

Mass Communications

Major:

Mass Communications

Graduation Date:

March 31, 1992

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    SEO, Google AdWords, Google Analytics, Email Marketing, Social Media Management, Content Writing, Marketing Strategy,

INTERMEDIATE ★★

    SEMrushYoastMailChimpTrelloCustomer Experience

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15352570206
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Pro (Retina, 13-inch, Early 2015)
  • Processor: 2.7 GHz Dual-Core Intel Core i5
  • Operating System: MacOS X

All-inclusive Rate: USD $6.77/hr

Charity

Candidate ID: 527041


ADVANCED

    Salesforce CRM, Google Apps, Microsoft Office...

INTERMEDIATE

    Administrative Support, Administrative Skills, Sales, Insurance Consulting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
  • She was exposed to the following tasks: 
    • Sales 
    • Phone Support
    • Email Handling
    • Calendar management 
    • ESL Teaching
    • Payroll
    • Customer Service
    • Client Relations
    • Administrative tasks 
  • As a Financial advisor, her tasks are:
    • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
    • Conducts Financial Needs Analysis for interested clients and companies.
    • Handles and maintain clients and companies
      policies while in force.
  • She is proficient in using tools such as Salesforce, Google apps and MS tools.
  • She can start ASAP and open to any full-time or part-time roles.

Predictive Index Profile - Guardian

Strongest Behaviors

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Medical Representative

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

June 1997 to December 1998 (18 Months)

Duties and Responsibilities:

  • Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
  • Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
  • Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
  • Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
  • Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.

Corporate Nurse

Industry:

Government / Defence

Employment Period:

October 2001 to December 2014 (158 Months)

Duties and Responsibilities:

  • Maintains employees health records and assists Company Physician in assessment and health management of the employees.
  • Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
  • Conducts health seminars to employees and customers.
  • Home visits injured and sick employees.
  • In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
  • Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.

Staff Nurse

Industry:

Government / Defence

Employment Period:

November 1999 to September 2001 (22 Months)

Duties and Responsibilities:

  • Provides high quality nursing care to the patient while following hospital and health protocols.
  • Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
  • Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
  • Assist during doctor's calls and patient's rounds.
  • Performs any other tasks assigned by the doctors and other superiors.
  • Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.

ESL TUTOR/TEACHER

Industry:

Education

Employment Period:

April 2020 to December 2021 (20 Months)

Duties and Responsibilities:

  • ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
  • Prepare classroom and course materials as assigned in the software provided by the company.
  • Grade students' assessments
  • Create individualized plans for students with special requirements (e.g. learning disabilities).
  • Research new teaching methods for teaching English as a second language.
  • Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
  • Follow national protocols, taboo and other social and political awareness of the country,

Public Information Facilitator

Industry:

Government / Defence

Employment Period:

January 2015 to December 2016 (23 Months)

Duties and Responsibilities:

  • Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
  • Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
  • Acts as Public Relations Officer to other cooperatives all throughout the country.
  • Makes and announces power interruption report to radio station and cable networks.
  • Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.

Executive Assistant

Industry:

Others

Employment Period:

October 2016 to October 2023 (84 Months)

Duties and Responsibilities:

  • Assist and handles all admin tasks and simple bookkeeping of the company.
  • Manages his business emails, social media account of the company for queries.
  • interacts with customers in owner's behalf and attends meeting and seminars.
  • organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
  • In charge and updates employee's welfare like health and accident insurances.
  • Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,

Licensed Financial Advisor

Industry:

Insurance

Employment Period:

March 2019 to October 2023 (55 Months)

Duties and Responsibilities:

  • offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
  • conducts Financial Needs Analysis for interested clients and companies.
  • handles and maintain clients and companies policies while in force.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 1996

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRMGoogle AppsMicrosoft Office

INTERMEDIATE ★★

    Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MACBOOK PRO 2020 M1
  • Processor: 0
  • Operating System: MacOS X

All-inclusive Rate: USD $6.77/hr

Charity

Candidate ID: 527041


ADVANCED

    Salesforce CRM, Google Apps, Microsoft Office...

INTERMEDIATE

    Administrative Support, Administrative Skills, Sales, Insurance Consulting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
  • She was exposed to the following tasks: 
    • Sales 
    • Phone Support
    • Email Handling
    • Calendar management 
    • ESL Teaching
    • Payroll
    • Customer Service
    • Client Relations
    • Administrative tasks 
  • As a Financial advisor, her tasks are:
    • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
    • Conducts Financial Needs Analysis for interested clients and companies.
    • Handles and maintain clients and companies
      policies while in force.
  • She is proficient in using tools such as Salesforce, Google apps and MS tools.
  • She can start ASAP and open to any full-time or part-time roles.

Predictive Index Profile - Guardian

Strongest Behaviors

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Medical Representative

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

June 1997 to December 1998 (18 Months)

Duties and Responsibilities:

  • Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
  • Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
  • Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
  • Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
  • Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.

Corporate Nurse

Industry:

Government / Defence

Employment Period:

October 2001 to December 2014 (158 Months)

Duties and Responsibilities:

  • Maintains employees health records and assists Company Physician in assessment and health management of the employees.
  • Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
  • Conducts health seminars to employees and customers.
  • Home visits injured and sick employees.
  • In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
  • Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.

Staff Nurse

Industry:

Government / Defence

Employment Period:

November 1999 to September 2001 (22 Months)

Duties and Responsibilities:

  • Provides high quality nursing care to the patient while following hospital and health protocols.
  • Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
  • Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
  • Assist during doctor's calls and patient's rounds.
  • Performs any other tasks assigned by the doctors and other superiors.
  • Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.

ESL TUTOR/TEACHER

Industry:

Education

Employment Period:

April 2020 to December 2021 (20 Months)

Duties and Responsibilities:

  • ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
  • Prepare classroom and course materials as assigned in the software provided by the company.
  • Grade students' assessments
  • Create individualized plans for students with special requirements (e.g. learning disabilities).
  • Research new teaching methods for teaching English as a second language.
  • Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
  • Follow national protocols, taboo and other social and political awareness of the country,

Public Information Facilitator

Industry:

Government / Defence

Employment Period:

January 2015 to December 2016 (23 Months)

Duties and Responsibilities:

  • Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
  • Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
  • Acts as Public Relations Officer to other cooperatives all throughout the country.
  • Makes and announces power interruption report to radio station and cable networks.
  • Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.

Executive Assistant

Industry:

Others

Employment Period:

October 2016 to October 2023 (84 Months)

Duties and Responsibilities:

  • Assist and handles all admin tasks and simple bookkeeping of the company.
  • Manages his business emails, social media account of the company for queries.
  • interacts with customers in owner's behalf and attends meeting and seminars.
  • organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
  • In charge and updates employee's welfare like health and accident insurances.
  • Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,

Licensed Financial Advisor

Industry:

Insurance

Employment Period:

March 2019 to October 2023 (55 Months)

Duties and Responsibilities:

  • offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
  • conducts Financial Needs Analysis for interested clients and companies.
  • handles and maintain clients and companies policies while in force.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 1996

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRMGoogle AppsMicrosoft Office

INTERMEDIATE ★★

    Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MACBOOK PRO 2020 M1
  • Processor: 0
  • Operating System: MacOS X

All-inclusive Rate: USD $6.77/hr

Ronnel

Candidate ID: 527026


ADVANCED

    Customer Handling, Customer Service, Customer Experience, Customer Support...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Ron has been working for almost 3 years in the Transportation Campaign, Business Process Outsourcing handling healthcare and mortgage accounts where he handled and performed roles such as Medical Billing Specialist, Collection Representative, Sales Representative, Customer Service Representative and Account Receivable Specialist, He has an experience dealing with global clients.
  • He was exposed to the following tasks:
    • Phone Support - Inbound and Outbound Calls
    • Customer Service 
    • Billing 
    • Process payments
    • Sales
    • Administrative tasks
  • When he was working in the Healthcare  company he was tasked to do the following:
    • Assist patients, attorneys, and insurance companies regarding hospital bills
    • Answer clients’ billing questions
    • Researching and resolving account discrepancies
    • Verifying insurance coverage and eligibility for patients
    • Following up on claims
    • Maintain accurate and up-to-date records of all patient information, procedures, and payments
    • Managing insurance claims to ensure they are processed and paid in a timely manner
  • He is proficient in using tools such as Avaya, CRMs, Avility, Provider Portal, Simply pay, Ringcentral, Google apps and MS Tools.
  • He can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Collaborator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Ronnel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

Customer Service and Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to September 2023 (4 Months)

Duties and Responsibilities:

  • Provide exceptional customer service through phone
  • Assist customers in product inquiries
  • Provide product demonstrations and explanations to customers to enhance their understanding
  • Prepare and deliver compelling sales presentations and product demonstrations to potential clients

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2022 to August 2022 (7 Months)

Duties and Responsibilities:

  • Offer products to customers through outbound
  • Used a consultative sales approach to understand customer needs
  • Exceeded sales target monthly

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2020 to January 2022 (16 Months)

Duties and Responsibilities:

  • Assist patients, attorneys, and insurance companies regarding hospital bills.
  • Answer clients' billing questions Researching and resolving account discrepancies

Account Receivable Specialist

Industry:

Healthcare / Medical

Employment Period:

October 2022 to February 2023 (4 Months)

Duties and Responsibilities:

  • Verifying insurance coverage and eligibility for patients
  • Following up on claims
  • Must maintain accurate and up-to-date records of all patientinformation, procedures, and payments
  • Managing insurance claims to ensure they are processed and paid ina timely manner

Medical Billing Specialist

Industry:

Banking / Financial Services

Employment Period:

October 2023 to February 2025 (16 Months)

Duties and Responsibilities:

  • Manage patient registration, verify insurance eligibility and benefits, and post charges for medical services.  Handle claim submissions, follow up on claim statuses, and resolve
  • denied or rejected claims to secure proper payments.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business & Office Administration Services

Graduation Date:

April 5, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Customer Service, Customer Experience, Customer Support, Sales, Avaya, CRM, Microsoft Tools, Google Apps, RingCentral,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15350975538.png
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DELL
  • Processor: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Ronnel

Candidate ID: 527026


ADVANCED

    Customer Handling, Customer Service, Customer Experience, Customer Support...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Ron has been working for almost 3 years in the Transportation Campaign, Business Process Outsourcing handling healthcare and mortgage accounts where he handled and performed roles such as Medical Billing Specialist, Collection Representative, Sales Representative, Customer Service Representative and Account Receivable Specialist, He has an experience dealing with global clients.
  • He was exposed to the following tasks:
    • Phone Support - Inbound and Outbound Calls
    • Customer Service 
    • Billing 
    • Process payments
    • Sales
    • Administrative tasks
  • When he was working in the Healthcare  company he was tasked to do the following:
    • Assist patients, attorneys, and insurance companies regarding hospital bills
    • Answer clients’ billing questions
    • Researching and resolving account discrepancies
    • Verifying insurance coverage and eligibility for patients
    • Following up on claims
    • Maintain accurate and up-to-date records of all patient information, procedures, and payments
    • Managing insurance claims to ensure they are processed and paid in a timely manner
  • He is proficient in using tools such as Avaya, CRMs, Avility, Provider Portal, Simply pay, Ringcentral, Google apps and MS Tools.
  • He can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Collaborator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Ronnel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

Customer Service and Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to September 2023 (4 Months)

Duties and Responsibilities:

  • Provide exceptional customer service through phone
  • Assist customers in product inquiries
  • Provide product demonstrations and explanations to customers to enhance their understanding
  • Prepare and deliver compelling sales presentations and product demonstrations to potential clients

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2022 to August 2022 (7 Months)

Duties and Responsibilities:

  • Offer products to customers through outbound
  • Used a consultative sales approach to understand customer needs
  • Exceeded sales target monthly

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2020 to January 2022 (16 Months)

Duties and Responsibilities:

  • Assist patients, attorneys, and insurance companies regarding hospital bills.
  • Answer clients' billing questions Researching and resolving account discrepancies

Account Receivable Specialist

Industry:

Healthcare / Medical

Employment Period:

October 2022 to February 2023 (4 Months)

Duties and Responsibilities:

  • Verifying insurance coverage and eligibility for patients
  • Following up on claims
  • Must maintain accurate and up-to-date records of all patientinformation, procedures, and payments
  • Managing insurance claims to ensure they are processed and paid ina timely manner

Medical Billing Specialist

Industry:

Banking / Financial Services

Employment Period:

October 2023 to February 2025 (16 Months)

Duties and Responsibilities:

  • Manage patient registration, verify insurance eligibility and benefits, and post charges for medical services.  Handle claim submissions, follow up on claim statuses, and resolve
  • denied or rejected claims to secure proper payments.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business & Office Administration Services

Graduation Date:

April 5, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Customer Service, Customer Experience, Customer Support, Sales, Avaya, CRM, Microsoft Tools, Google Apps, RingCentral,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15350975538.png
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DELL
  • Processor: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

MARJORIE

Candidate ID: 526498


ADVANCED

    Xero, Microsoft Office, Google Apps...

INTERMEDIATE

    Human Resource Management, Recruiting, Administrative Support, Payroll Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
  • She was exposed to the following tasks:
    • Timekeeping
    • Payroll
    • End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
    • Administrative tasks
  • She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
  • She is Xero certified.
  • She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Predictive Index profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary 

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

HR Staff

Industry:

Healthcare / Medical

Employment Period:

November 2017 to July 2018 (8 Months)

Duties and Responsibilities:

  • To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
  • To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
  • To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
  • To request office supplies and other materials needed by the Personnel Department.
  • To update 201 files of the employees.
  • To prepare the monthly daily time record (DTR) of employees.  
  • To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
  • To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
  • To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
  • To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
  • To perform other duties as may be required by the management. 

HR Officer Timekeeping AND Payroll

Industry:

Others

Employment Period:

December 2020 to June 2023 (30 Months)

Duties and Responsibilities:

  • Verifies attendance, hours worked & pay adjustment of the employees within cut-off
  • Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
  • Submits employee movements for pay adjustment
  • Process Payroll Summary Report every month for locals & foreign employees
  • Process Daily, Weekly, and Monthly Payroll Report
  • Collects all the Department Schedules
  • Collect daily the raw data of their actual logs for monthly report
  • Process Monitoring Reports (Leave, tardiness etc.)
  • Send memo for tardiness and other related attendance violation
  • Maintain the employee 201 files & Employee database in the system
  • Assist in administering payroll processing of all employees
  • Performs other tasks as assigned by your superior from time to time.

HR – Timekeeper

Industry:

Others

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
  • A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
  • A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
  • A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
  • A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
  • A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
  • A timekeeper plays a role in the implementation of new employee orientation programs.

HR – Timekeeper

Industry:

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • Processes weekly timekeeping.
  • Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
  • Processes Semi weekly timekeeping.
  • Sends reports (payroll instructions, dataload adjustment and leave balance).
  • Sends OT report after every cut off (weekly & semis).
  • Generates monthly manhours.
  • Sends Perfect attendance report quarterly and annually.
  • Sends Cola report quarterly and annually to NGA.
  • Generates tardiness memo every month for 6 times late.
  • Performs other tasks as assigned by your superior from time to time.

Education History

Field of Study:

Human Resource Management

Major:

HRDM

Graduation Date:

January 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    XeroMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

MARJORIE

Candidate ID: 526498


ADVANCED

    Xero, Microsoft Office, Google Apps...

INTERMEDIATE

    Human Resource Management, Recruiting, Administrative Support, Payroll Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
  • She was exposed to the following tasks:
    • Timekeeping
    • Payroll
    • End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
    • Administrative tasks
  • She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
  • She is Xero certified.
  • She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Predictive Index profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary 

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

HR Staff

Industry:

Healthcare / Medical

Employment Period:

November 2017 to July 2018 (8 Months)

Duties and Responsibilities:

  • To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
  • To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
  • To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
  • To request office supplies and other materials needed by the Personnel Department.
  • To update 201 files of the employees.
  • To prepare the monthly daily time record (DTR) of employees.  
  • To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
  • To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
  • To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
  • To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
  • To perform other duties as may be required by the management. 

HR Officer Timekeeping AND Payroll

Industry:

Others

Employment Period:

December 2020 to June 2023 (30 Months)

Duties and Responsibilities:

  • Verifies attendance, hours worked & pay adjustment of the employees within cut-off
  • Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
  • Submits employee movements for pay adjustment
  • Process Payroll Summary Report every month for locals & foreign employees
  • Process Daily, Weekly, and Monthly Payroll Report
  • Collects all the Department Schedules
  • Collect daily the raw data of their actual logs for monthly report
  • Process Monitoring Reports (Leave, tardiness etc.)
  • Send memo for tardiness and other related attendance violation
  • Maintain the employee 201 files & Employee database in the system
  • Assist in administering payroll processing of all employees
  • Performs other tasks as assigned by your superior from time to time.

HR – Timekeeper

Industry:

Others

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
  • A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
  • A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
  • A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
  • A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
  • A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
  • A timekeeper plays a role in the implementation of new employee orientation programs.

HR – Timekeeper

Industry:

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • Processes weekly timekeeping.
  • Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
  • Processes Semi weekly timekeeping.
  • Sends reports (payroll instructions, dataload adjustment and leave balance).
  • Sends OT report after every cut off (weekly & semis).
  • Generates monthly manhours.
  • Sends Perfect attendance report quarterly and annually.
  • Sends Cola report quarterly and annually to NGA.
  • Generates tardiness memo every month for 6 times late.
  • Performs other tasks as assigned by your superior from time to time.

Education History

Field of Study:

Human Resource Management

Major:

HRDM

Graduation Date:

January 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    XeroMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Eiza

Candidate ID: 526326


ADVANCED

    Customer Support, Customer Service Management, Data Entry, Facebook Management...

INTERMEDIATE

    .NET 2.0...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
  • She was exposed to the following tasks such as:
    • Phone Support - Inbound and Outbound
    • Appointment Setter 
    • B2B and B2C Campaign
    • Lead Generation
    • Customer Service
    • Bookkeeping
    • Social Media Management
    • Conduct Research 
    • Administrative tasks
  • She is proficient in using tools such as:
    • MS Tool
    • Avaya
    • Hubstaff
    • Zoom
    • Skype
    • Google Apps
  • She can start ASAP, amenable to working any shifts and open to any part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

General Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to July 2022 (21 Months)

Duties and Responsibilities:

  • Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to February 2018 (85 Months)

Duties and Responsibilities:

  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2009 to October 2010 (14 Months)

Duties and Responsibilities:

  • Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.

Live Chat Agent

Industry:

Law / Legal

Employment Period:

October 2023 to November 2024 (13 Months)

Duties and Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Provide accurate information about products, services, policies, and procedures.
  • Handle multiple chats simultaneously while maintaining high quality and attention to detail.
  • Guide users through technical issues such as website navigation, order placement, or account setup.
  • Ensure unresolved issues are followed up and closed in a timely manner.
  • Confirm customer satisfaction and offer additional help if needed.
  • Follow company protocols for data privacy, security, and customer service standards.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Management

Graduation Date:

January 2, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,

INTERMEDIATE ★★

    .NET 2.0

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15326679174
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: core i5 10th gen
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Eiza

Candidate ID: 526326


ADVANCED

    Customer Support, Customer Service Management, Data Entry, Facebook Management...

INTERMEDIATE

    .NET 2.0...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
  • She was exposed to the following tasks such as:
    • Phone Support - Inbound and Outbound
    • Appointment Setter 
    • B2B and B2C Campaign
    • Lead Generation
    • Customer Service
    • Bookkeeping
    • Social Media Management
    • Conduct Research 
    • Administrative tasks
  • She is proficient in using tools such as:
    • MS Tool
    • Avaya
    • Hubstaff
    • Zoom
    • Skype
    • Google Apps
  • She can start ASAP, amenable to working any shifts and open to any part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

General Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to July 2022 (21 Months)

Duties and Responsibilities:

  • Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to February 2018 (85 Months)

Duties and Responsibilities:

  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2009 to October 2010 (14 Months)

Duties and Responsibilities:

  • Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.

Live Chat Agent

Industry:

Law / Legal

Employment Period:

October 2023 to November 2024 (13 Months)

Duties and Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Provide accurate information about products, services, policies, and procedures.
  • Handle multiple chats simultaneously while maintaining high quality and attention to detail.
  • Guide users through technical issues such as website navigation, order placement, or account setup.
  • Ensure unresolved issues are followed up and closed in a timely manner.
  • Confirm customer satisfaction and offer additional help if needed.
  • Follow company protocols for data privacy, security, and customer service standards.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Management

Graduation Date:

January 2, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,

INTERMEDIATE ★★

    .NET 2.0

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15326679174
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: core i5 10th gen
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Darwin

Candidate ID: 526306


ADVANCED

    Customer Service, Outbound Sales, Inbound Sales, Google Apps...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration. 
  • He attended online training for upskilling as General Virtual Assistant.
  • She was exposed to the following tasks: 
    • Phone Support - Inbound and Outbound calls
    • Customer Service
    • Lead Generation
    • B2C Campaign
    • Billing 
    • Technical Support
    • Retention
    • Sales
    • Bookkeeping
    • Administrative tasks
  • He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp. 
  • He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
Predictive Index Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary

Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


  •  

Employment History

CUSTOMER SERVICE ASSOCIATE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to June 2022 (33 Months)

Duties and Responsibilities:

  • Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
  • Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
  • Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
  • Provide customer assurance and security with their data or personal information.

Office Staff

Industry:

Accounting / Audit / Tax

Employment Period:

June 2014 to August 2019 (62 Months)

Duties and Responsibilities:

  • Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
  • Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.

Medical Staff

Industry:

Healthcare / Medical

Employment Period:

January 2024 to February 2025 (12 Months)

Duties and Responsibilities:

  • Insurance Verification and administrative task

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

January 1, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15326394287
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Darwin

Candidate ID: 526306


ADVANCED

    Customer Service, Outbound Sales, Inbound Sales, Google Apps...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration. 
  • He attended online training for upskilling as General Virtual Assistant.
  • She was exposed to the following tasks: 
    • Phone Support - Inbound and Outbound calls
    • Customer Service
    • Lead Generation
    • B2C Campaign
    • Billing 
    • Technical Support
    • Retention
    • Sales
    • Bookkeeping
    • Administrative tasks
  • He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp. 
  • He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
Predictive Index Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary

Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


  •  

Employment History

CUSTOMER SERVICE ASSOCIATE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to June 2022 (33 Months)

Duties and Responsibilities:

  • Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
  • Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
  • Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
  • Provide customer assurance and security with their data or personal information.

Office Staff

Industry:

Accounting / Audit / Tax

Employment Period:

June 2014 to August 2019 (62 Months)

Duties and Responsibilities:

  • Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
  • Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.

Medical Staff

Industry:

Healthcare / Medical

Employment Period:

January 2024 to February 2025 (12 Months)

Duties and Responsibilities:

  • Insurance Verification and administrative task

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

January 1, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15326394287
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Marc

Candidate ID: 526268


ADVANCED

    Customer Service, Sales, Outbound Calling, Inbound Calls...

INTERMEDIATE

    Administrative Support, Google Calendar, Google Docs, Google Drive...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Central Standard Time New Zealand Daylight Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Evaluation Comment

Position Held: Appointment Setter, Customer Service Representative, Marketing Professional

Work Experience:

  • Appointment Setter (2023–2024): Marc scheduled and confirmed appointments using tools such as Calendly, Gmail, and Google Voice. He maintained records and optimized scheduling processes through team collaboration.

  • Customer Service Representative (2022–2023): he provided customer service through phone and email, focusing on booking flights using Amadeus, logging issues in Salesforce, and ensuring customer satisfaction. He also handled inbound and outbound calls while maintaining a high monthly KPI performance.

  • Live Chat Support / Customer Service Representative (2021–2022): Marc handled customer queries through chat and email, booking flights using Saber and World Span while logging details in Salesforce.

  • Appointment Setter (2020–2021): Marc booked appointments for patients, handled vaccine bookings, and ensured KPIs were met.

  • Marketing Professional (2016–2018): Marc developed client relationships, explained vehicle features, and ensured sales quotas were met.

Skills:

  • Customer Service and Sales (Advanced)

  • Inbound and Outbound Calling (Advanced)

  • Appointment Setting (Advanced)

  • Administrative Support, Google Docs, Google Sheets (Intermediate)

Marc has extensive experience in both customer service and appointment setting, excelling in managing client communications through multiple channels (phone, email, chat). His strong background in outbound appointment setting, customer support, and sales roles makes him highly adaptable in environments that require excellent communication skills and relationship management. He consistently meets performance KPIs, which showcases his reliability and efficiency.

Strengths:

  • Advanced skills in customer service and sales, including both inbound and outbound call management.
  • Extensive experience with appointment setting and customer relationship management.
  • Familiarity with tools like Salesforce, Calendly, Google Voice, and various CRM systems.
  • Marc Louisse has a solid background in different fields such as sales and marketing, customer service, and the travel industry. To complement my professional experience, I have exceptional organizational skills and ability to prioritize tasks effectively. As a committed and motivated individual, I consistently strive to exceed expectations and deliver outstanding results.
  • He was proficient in having these skills and tools:
    • Appointment setting / Lead generation
    • Data entry and administrative tasks
    • Inbound and outbound calls
    • Generating leads from multiple sources such as cold calling and email campaigns
    • Management of the sales pipeline through the sales cycle
    • Proficient in using Amadeus
    • Proficient in oral and written communication
    • Excellent Customer Service
    • Can complete tasks before deadlines
    • Experienced in a high-pressure working environment
    • Microsoft Office
    • Microsoft Teams
    • Google Applications
    • Google Calendar
    • Google Drive
    • Canva
    • Facebook
    • Instagram
    • Twitter
    • Zoom
    • WhatsApp
    • Skype
    • Slack
    • Amadeus
    • Sabre
    • Worldspan
    • LinkedIn
    • Genesis
    • Avaya
    • Adobe Acrobat
    • Chat GPT
  • He has been a Customer Service Representative for 4 years. Booking flights using Amadeus. Assisting customers by answering all their queries through inbound calls. Ensures that customers are satisfied with our service while also making sure that I hit my monthly target KPI.
  • He's been a Marketing Professional for 1 year. Sells products by establishing contact and developing relationships with prospective clients while maintaining the relationship by providing information and guidance. Using my knowledge about vehicles to explain and demonstrate vehicle features in a professional and clear manner. Organized and coordinated schedules of the team to ensure we were able to meet obligations and quota.
  • Marc Louisse can start ASAP and open for full time and part time roles.
 
Predictive Index Behavioral Profile - Altruist
 
Strongest Behaviors
Marc will most strongly express the following behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
 
Behavioral Summary
Marc is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marc gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers.

Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

 

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to June 2023 (13 Months)

Duties and Responsibilities:

  • Booking flights using Amadeus.
  • Provided support through phone and email.
  • Log every customer’s concern into Salesforce and document their details in every ticket/case.
  • Provided good customer service by resolving customers’ issues on time and with a positive attitude.
  • Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
  • Doing inbound calls to assist customers and outbound calls to coordinate with different departments

Live Chat Support / Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to April 2022 (14 Months)

Duties and Responsibilities:

  • Assisting customers by answering all their queries through chat and email using the Gnatta tool. Booking flights using Saber and World Span.
  • Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
  • Log every customer’s concern into Salesforce and document their details in every ticket/case.
  • Provided good customer service by resolving customers’ issues on time and with a positive attitude.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2018 to September 2019 (14 Months)

Duties and Responsibilities:

  • Supports customers by providing helpful information, answering questions, and responding to complaints through phone and email.
  • Provided customers with information about the product, services, and features.
  • Ensures that customers are satisfied with the product, services, and features.
  • Making sure that I hit my monthly target KPI.

Marketing Professional

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

February 2016 to April 2018 (25 Months)

Duties and Responsibilities:

  • Sells products by establishing contact and developing relationships with prospective clients while maintaining the relationship by providing information and guidance
  • Using my knowledge about vehicles to explain and demonstrate vehicle features in a professional and clear manner
  • Organized and coordinated schedules of the team to ensure we were able to meet obligations and quota

Appointment Setter

Industry:

Construction / Building / Engineering

Employment Period:

June 2023 to August 2024 (13 Months)

Duties and Responsibilities:

  • Schedule and confirm appointments with clients using Calendly, Gmail and Google Voice.
  • Maintain accurate and up-to-date appointment records.
  • Communicate effectively with clients and team members via Google Voice and Gmail.
  • Follow up on appointment confirmations and rescheduling as needed.
  • Collaborate with the team to optimize scheduling processes.

Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

January 2020 to January 2021 (12 Months)

Duties and Responsibilities:

  • Booking 40-50 appointments daily for patients and log their details using the company’s CRM.
  • Doing inbound calls to assist patients and outbound calls to coordinate with different departments using Cisco Finesse.
  • Started offering vaccines during early 2021 to existing and new patients.
  • Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.

Project Manager / Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

September 2024 to January 2025 (4 Months)

Duties and Responsibilities:

  • Supports customers by providing helpful information, answering questions, and responding to complaints through phone, chat, and email.
  • Cold-calling previous leads, converting them into sales, and conducting email and SMS blasting for promotions and discounts.
  • Entering or updating patient details like name, address, contact information, medical history, and insurance information into the pharmacy's system.
  • Inputting prescription details, such as drug name, dosage, quantity, directions for use, and doctor information, into the pharmacy’s computer system or software.
  • Communicated with patients regarding prescription status updates, including delivery notifications, delays, and changes to orders.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Engineering

Graduation Date:

February 1, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Sales, Outbound Calling, Inbound Calls, Outbound Appointment Setting, Microsoft Office, Chat Support, Salesforce CRM, Trello, Asana, Appointment Setting, Organizational Skills,

INTERMEDIATE ★★

    Administrative Support, Google Calendar, Google Docs, Google Drive, Google SheetsData EntryAmadeus CRSSabre GDSLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15946986822
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: AMD Ryzen 3
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Marc

Candidate ID: 526268


ADVANCED

    Customer Service, Sales, Outbound Calling, Inbound Calls...

INTERMEDIATE

    Administrative Support, Google Calendar, Google Docs, Google Drive...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Central Standard Time New Zealand Daylight Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

Evaluation Comment

Position Held: Appointment Setter, Customer Service Representative, Marketing Professional

Work Experience:

  • Appointment Setter (2023–2024): Marc scheduled and confirmed appointments using tools such as Calendly, Gmail, and Google Voice. He maintained records and optimized scheduling processes through team collaboration.

  • Customer Service Representative (2022–2023): he provided customer service through phone and email, focusing on booking flights using Amadeus, logging issues in Salesforce, and ensuring customer satisfaction. He also handled inbound and outbound calls while maintaining a high monthly KPI performance.

  • Live Chat Support / Customer Service Representative (2021–2022): Marc handled customer queries through chat and email, booking flights using Saber and World Span while logging details in Salesforce.

  • Appointment Setter (2020–2021): Marc booked appointments for patients, handled vaccine bookings, and ensured KPIs were met.

  • Marketing Professional (2016–2018): Marc developed client relationships, explained vehicle features, and ensured sales quotas were met.

Skills:

  • Customer Service and Sales (Advanced)

  • Inbound and Outbound Calling (Advanced)

  • Appointment Setting (Advanced)

  • Administrative Support, Google Docs, Google Sheets (Intermediate)

Marc has extensive experience in both customer service and appointment setting, excelling in managing client communications through multiple channels (phone, email, chat). His strong background in outbound appointment setting, customer support, and sales roles makes him highly adaptable in environments that require excellent communication skills and relationship management. He consistently meets performance KPIs, which showcases his reliability and efficiency.

Strengths:

  • Advanced skills in customer service and sales, including both inbound and outbound call management.
  • Extensive experience with appointment setting and customer relationship management.
  • Familiarity with tools like Salesforce, Calendly, Google Voice, and various CRM systems.
  • Marc Louisse has a solid background in different fields such as sales and marketing, customer service, and the travel industry. To complement my professional experience, I have exceptional organizational skills and ability to prioritize tasks effectively. As a committed and motivated individual, I consistently strive to exceed expectations and deliver outstanding results.
  • He was proficient in having these skills and tools:
    • Appointment setting / Lead generation
    • Data entry and administrative tasks
    • Inbound and outbound calls
    • Generating leads from multiple sources such as cold calling and email campaigns
    • Management of the sales pipeline through the sales cycle
    • Proficient in using Amadeus
    • Proficient in oral and written communication
    • Excellent Customer Service
    • Can complete tasks before deadlines
    • Experienced in a high-pressure working environment
    • Microsoft Office
    • Microsoft Teams
    • Google Applications
    • Google Calendar
    • Google Drive
    • Canva
    • Facebook
    • Instagram
    • Twitter
    • Zoom
    • WhatsApp
    • Skype
    • Slack
    • Amadeus
    • Sabre
    • Worldspan
    • LinkedIn
    • Genesis
    • Avaya
    • Adobe Acrobat
    • Chat GPT
  • He has been a Customer Service Representative for 4 years. Booking flights using Amadeus. Assisting customers by answering all their queries through inbound calls. Ensures that customers are satisfied with our service while also making sure that I hit my monthly target KPI.
  • He's been a Marketing Professional for 1 year. Sells products by establishing contact and developing relationships with prospective clients while maintaining the relationship by providing information and guidance. Using my knowledge about vehicles to explain and demonstrate vehicle features in a professional and clear manner. Organized and coordinated schedules of the team to ensure we were able to meet obligations and quota.
  • Marc Louisse can start ASAP and open for full time and part time roles.
 
Predictive Index Behavioral Profile - Altruist
 
Strongest Behaviors
Marc will most strongly express the following behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
 
Behavioral Summary
Marc is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marc gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers.

Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

 

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to June 2023 (13 Months)

Duties and Responsibilities:

  • Booking flights using Amadeus.
  • Provided support through phone and email.
  • Log every customer’s concern into Salesforce and document their details in every ticket/case.
  • Provided good customer service by resolving customers’ issues on time and with a positive attitude.
  • Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
  • Doing inbound calls to assist customers and outbound calls to coordinate with different departments

Live Chat Support / Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to April 2022 (14 Months)

Duties and Responsibilities:

  • Assisting customers by answering all their queries through chat and email using the Gnatta tool. Booking flights using Saber and World Span.
  • Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
  • Log every customer’s concern into Salesforce and document their details in every ticket/case.
  • Provided good customer service by resolving customers’ issues on time and with a positive attitude.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2018 to September 2019 (14 Months)

Duties and Responsibilities:

  • Supports customers by providing helpful information, answering questions, and responding to complaints through phone and email.
  • Provided customers with information about the product, services, and features.
  • Ensures that customers are satisfied with the product, services, and features.
  • Making sure that I hit my monthly target KPI.

Marketing Professional

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

February 2016 to April 2018 (25 Months)

Duties and Responsibilities:

  • Sells products by establishing contact and developing relationships with prospective clients while maintaining the relationship by providing information and guidance
  • Using my knowledge about vehicles to explain and demonstrate vehicle features in a professional and clear manner
  • Organized and coordinated schedules of the team to ensure we were able to meet obligations and quota

Appointment Setter

Industry:

Construction / Building / Engineering

Employment Period:

June 2023 to August 2024 (13 Months)

Duties and Responsibilities:

  • Schedule and confirm appointments with clients using Calendly, Gmail and Google Voice.
  • Maintain accurate and up-to-date appointment records.
  • Communicate effectively with clients and team members via Google Voice and Gmail.
  • Follow up on appointment confirmations and rescheduling as needed.
  • Collaborate with the team to optimize scheduling processes.

Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

January 2020 to January 2021 (12 Months)

Duties and Responsibilities:

  • Booking 40-50 appointments daily for patients and log their details using the company’s CRM.
  • Doing inbound calls to assist patients and outbound calls to coordinate with different departments using Cisco Finesse.
  • Started offering vaccines during early 2021 to existing and new patients.
  • Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.

Project Manager / Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

September 2024 to January 2025 (4 Months)

Duties and Responsibilities:

  • Supports customers by providing helpful information, answering questions, and responding to complaints through phone, chat, and email.
  • Cold-calling previous leads, converting them into sales, and conducting email and SMS blasting for promotions and discounts.
  • Entering or updating patient details like name, address, contact information, medical history, and insurance information into the pharmacy's system.
  • Inputting prescription details, such as drug name, dosage, quantity, directions for use, and doctor information, into the pharmacy’s computer system or software.
  • Communicated with patients regarding prescription status updates, including delivery notifications, delays, and changes to orders.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Engineering

Graduation Date:

February 1, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Sales, Outbound Calling, Inbound Calls, Outbound Appointment Setting, Microsoft Office, Chat Support, Salesforce CRM, Trello, Asana, Appointment Setting, Organizational Skills,

INTERMEDIATE ★★

    Administrative Support, Google Calendar, Google Docs, Google Drive, Google SheetsData EntryAmadeus CRSSabre GDSLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15946986822
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: AMD Ryzen 3
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Mark

Candidate ID: 526075


ADVANCED

    Account Validation, Facebook, Facebook Marketing, Customer Experience...

INTERMEDIATE

    Avaya Softphone, Writing, Salesforce CRM, Google Spreadsheet...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
UK London Australian Central Standard Time US Pacific Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Mark Verson has a bachelor's degree in Mass Communication. Expert in Customer Service inbound and outbound calling. Multi awarded customer service sales representative highly motivated coachable can multitask always committed to get the highest score provided and above all a man of integrity. He has been working for 6 years handling and performing role such as Sales Advisor, Customer Service, Freelance Sales Chat Agent and Appointment Setter for clients based in US
  • He was exposed and proficient to the following Skills:
    • Appointment Setting
    • Outbound Calling
    • Client Relationship Management
    • Prospecting and Qualification
    • Customer Service
    • Sales
  • He has experience as a Customer Service Representative for 3 years. Handles inbound calls in the U.K. Customers call to check their subscription if they have upcoming charges and renewals pertaining to their subscription. Also handling collections and payment extension.
  • He has been an Appointment Setter for 1 year. Responsible for offering Health Life and Mortgage protection Insurance to potential leads in the US. We pre-qualify them for the best policies and send a licensed Insurance Broker.
  • He has experience as a Sales Advisor for 2 years. In charge of offering emergency services to our customers for better driving experience and protection. We are also arranging payments extensions and collecting payment for their subscription. 
  • He also has experience in Freelancing with different kinds of roles. Such as Sales and Chat Agent. Responsible in doing cold calling, offer vouchers, subscriptions and rewards
  • He is a confident user of the following tools 
    • Dialers
    • Callrail
    • Softphone
    • Salesforce
    • Google spreadsheet
    • Slack
    • MS teams
  • Mark Verson can start ASAP and open for full time and part time roles.
Predictive Index Behavioral Profile - Guardia

Strongest Behaviors


Mark Verson will most strongly express the following behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.

Behavioral Summary
  • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Mark Verson will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
  • Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 


Employment History

News Anchor/Video Editor

Industry:

Entertainment / Media

Employment Period:

January 2014 to January 2015 (12 Months)

Duties and Responsibilities:

  • Gathering news in the whole province of Cagayan Valley
  • Make script video editing.

General Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2015 to January 2016 (12 Months)

Duties and Responsibilities:

  • Handle inbound call in U.K. Customer calls to check their subscription if they have upcoming charges and renewals pertaining to their subscription.
  • Handling collections and payment extension.

Customer Service Travel Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to January 2018 (24 Months)

Duties and Responsibilities:

  • Book and cancel flights depending on the passenger's availability.
  • oOffer Hotel Car rental, and we offer to avail Chase Credit card to earn miles and use for personal use and shopping.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2018 to January 2019 (12 Months)

Duties and Responsibilities:

  • Offer Health Life and Mortgage protection Insurance to potential lead in the US.
  • Pre- qualify them for the best policies and send a licensed Insurance Broker.

Inside Sales Representative II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to July 2022 (29 Months)

Duties and Responsibilities:

  • Managed to take calls and introduce emergency services
  • Explained the details of each emergency services
  • Offered Upsell and upgrade to the services
  • Offered monthly and yearly contract to new customers
  • Managed to offer renewals upgrade and late payment fees to existing customers
  • Able to meet all across metrics and received monthly certificate as the top agent
  • Awarded as the Top Seller Superstar 2021 to 2022

Sales Chat Agent

Industry:

Entertainment / Media

Employment Period:

January 2023 to April 2023 (3 Months)

Duties and Responsibilities:

  • Managed to chat customers on any social media offering content and ask them to subscribe
  • Chatted over 500 to 900 customers and converted 50 to 100 closed sales
  • Tracked sales using google spreadsheet and excel

Sales Agent

Industry:

Consulting (Business & Management)

Employment Period:

May 2023 to August 2023 (3 Months)

Duties and Responsibilities:

  • Managed to make outbound call to potential customers offering programs and services
  • Offered rewards and vouchers once they’ve accepted the program for 5 dollars monthly subscription
  • Collecting credit cards and followed script and called credit card company for verification

Real Estate Virtual Assistant (Apprenticeship)

Industry:

Property / Real Estate

Employment Period:

October 2023 to October 2023 (0 Months)

Duties and Responsibilities:

  • Managed to make outbound calls to homeowners and ask and convince them to sell their property
  • Once convinced selling the house I set appointment and look for investors to buy the house
  • Managed to update customers information from deceased homeowners to new owner of the property using google spreadsheets and excel

Education History

Field of Study:

Mass Communications

Major:

AB Mass Communication

Graduation Date:

April 9, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Account Validation, Facebook, Facebook Marketing, Customer Experience, Inbound Sales, Outbound Sales, Tele Sales, Corporate Sales,

INTERMEDIATE ★★

    Avaya SoftphoneWritingSalesforce CRMGoogle SpreadsheetVideo Editing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15318906983
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: huawei
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Mark

Candidate ID: 526075


ADVANCED

    Account Validation, Facebook, Facebook Marketing, Customer Experience...

INTERMEDIATE

    Avaya Softphone, Writing, Salesforce CRM, Google Spreadsheet...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
UK London Australian Central Standard Time US Pacific Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Mark Verson has a bachelor's degree in Mass Communication. Expert in Customer Service inbound and outbound calling. Multi awarded customer service sales representative highly motivated coachable can multitask always committed to get the highest score provided and above all a man of integrity. He has been working for 6 years handling and performing role such as Sales Advisor, Customer Service, Freelance Sales Chat Agent and Appointment Setter for clients based in US
  • He was exposed and proficient to the following Skills:
    • Appointment Setting
    • Outbound Calling
    • Client Relationship Management
    • Prospecting and Qualification
    • Customer Service
    • Sales
  • He has experience as a Customer Service Representative for 3 years. Handles inbound calls in the U.K. Customers call to check their subscription if they have upcoming charges and renewals pertaining to their subscription. Also handling collections and payment extension.
  • He has been an Appointment Setter for 1 year. Responsible for offering Health Life and Mortgage protection Insurance to potential leads in the US. We pre-qualify them for the best policies and send a licensed Insurance Broker.
  • He has experience as a Sales Advisor for 2 years. In charge of offering emergency services to our customers for better driving experience and protection. We are also arranging payments extensions and collecting payment for their subscription. 
  • He also has experience in Freelancing with different kinds of roles. Such as Sales and Chat Agent. Responsible in doing cold calling, offer vouchers, subscriptions and rewards
  • He is a confident user of the following tools 
    • Dialers
    • Callrail
    • Softphone
    • Salesforce
    • Google spreadsheet
    • Slack
    • MS teams
  • Mark Verson can start ASAP and open for full time and part time roles.
Predictive Index Behavioral Profile - Guardia

Strongest Behaviors


Mark Verson will most strongly express the following behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.

Behavioral Summary
  • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Mark Verson will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
  • Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 


Employment History

News Anchor/Video Editor

Industry:

Entertainment / Media

Employment Period:

January 2014 to January 2015 (12 Months)

Duties and Responsibilities:

  • Gathering news in the whole province of Cagayan Valley
  • Make script video editing.

General Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2015 to January 2016 (12 Months)

Duties and Responsibilities:

  • Handle inbound call in U.K. Customer calls to check their subscription if they have upcoming charges and renewals pertaining to their subscription.
  • Handling collections and payment extension.

Customer Service Travel Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to January 2018 (24 Months)

Duties and Responsibilities:

  • Book and cancel flights depending on the passenger's availability.
  • oOffer Hotel Car rental, and we offer to avail Chase Credit card to earn miles and use for personal use and shopping.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2018 to January 2019 (12 Months)

Duties and Responsibilities:

  • Offer Health Life and Mortgage protection Insurance to potential lead in the US.
  • Pre- qualify them for the best policies and send a licensed Insurance Broker.

Inside Sales Representative II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to July 2022 (29 Months)

Duties and Responsibilities:

  • Managed to take calls and introduce emergency services
  • Explained the details of each emergency services
  • Offered Upsell and upgrade to the services
  • Offered monthly and yearly contract to new customers
  • Managed to offer renewals upgrade and late payment fees to existing customers
  • Able to meet all across metrics and received monthly certificate as the top agent
  • Awarded as the Top Seller Superstar 2021 to 2022

Sales Chat Agent

Industry:

Entertainment / Media

Employment Period:

January 2023 to April 2023 (3 Months)

Duties and Responsibilities:

  • Managed to chat customers on any social media offering content and ask them to subscribe
  • Chatted over 500 to 900 customers and converted 50 to 100 closed sales
  • Tracked sales using google spreadsheet and excel

Sales Agent

Industry:

Consulting (Business & Management)

Employment Period:

May 2023 to August 2023 (3 Months)

Duties and Responsibilities:

  • Managed to make outbound call to potential customers offering programs and services
  • Offered rewards and vouchers once they’ve accepted the program for 5 dollars monthly subscription
  • Collecting credit cards and followed script and called credit card company for verification

Real Estate Virtual Assistant (Apprenticeship)

Industry:

Property / Real Estate

Employment Period:

October 2023 to October 2023 (0 Months)

Duties and Responsibilities:

  • Managed to make outbound calls to homeowners and ask and convince them to sell their property
  • Once convinced selling the house I set appointment and look for investors to buy the house
  • Managed to update customers information from deceased homeowners to new owner of the property using google spreadsheets and excel

Education History

Field of Study:

Mass Communications

Major:

AB Mass Communication

Graduation Date:

April 9, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Account Validation, Facebook, Facebook Marketing, Customer Experience, Inbound Sales, Outbound Sales, Tele Sales, Corporate Sales,

INTERMEDIATE ★★

    Avaya SoftphoneWritingSalesforce CRMGoogle SpreadsheetVideo Editing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15318906983
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: huawei
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Dianne

Candidate ID: 526074


ADVANCED

    Autodesk Revit, Lumion 4.0.2, Real Estate, AutoCAD...

INTERMEDIATE

    3D Design, 3D Max, Video Ads...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time US Pacific Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Dia is a graduate of Architecture and has been a Dean's lister during her undergraduate years. She has 4 years of experience in the Construction and Real Estate industries. She has performed different roles like Freelance Architectural Interior Designer, Artist/Painter, and Virtual Assistant. She has advanced skills in 3D modeling and designing. One of the major projects that she recently handled was when she designed the interiors of hotel rooms. She is also adept at doing the following tasks:
  • Documentation (Data Entry & Bookkeeping)
  • Customer Support (inbound & outbound calls)
  • Email management
  • Calendar management
  • Content Writing
  • Video Editing
  • UI/UX Designing
She is proficient in using the following tools:
  • Lumion
  • Revit
  • AutoCAD
  • Adobe Suite (Photoshop, Illustrator, Premiere Pro & Lightroom)
  • SketchUp
  • Autodesk
She is available to start immediately
She is amenable to working on day shift for any full-time or part-time roles

Predictive Index Behavioral Profile- Persuader

Strongest Behaviors
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Dia is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


 

Employment History

TECHNICAL DESIGNER (INTERN)

Industry:

Construction / Building / Engineering

Employment Period:

July 2021 to July 2022 (12 Months)

Duties and Responsibilities:

  • Collaborate with clients to understand their needs and requirements for the interior space.
  • Develop space plans that optimize functionality, flow, and efficiency within a given space.
  • Work closely with architects, contractors, and other professionals involved in the construction process to ensure the design intent is realized.
  • Resolve any technical issues that may arise during construction.

ARCHITECTURAL INTERIOR DESIGNER

Industry:

Construction / Building / Engineering

Employment Period:

August 2022 to December 2022 (4 Months)

Duties and Responsibilities:

  • Coordinate and manage various aspects of the design project, including timelines, schedules, and milestones.
  • Communicate effectively with clients, contractors, and team members throughout the design and construction process.
  • Identify and address challenges that may arise during the design and construction phases.
  • Propose creative and practical solutions to overcome 

INTERIOR DESIGNER

Industry:

Architectural Services / Interior Designing

Employment Period:

January 2022 to December 2022 (11 Months)

Duties and Responsibilities:

  • Choose appropriate color schemes, materials, and finishes to enhance the overall design.
  • Consider the functionality, durability, and aesthetic appeal of selected materials. Collaborate with architects, contractors, and suppliers to ensure the seamless execution of the design plan.
  • Obtain quotes, samples, and specifications for materials and products.

REAL ESTATE VIRTUAL ASSISTANT

Industry:

Property / Real Estate

Employment Period:

January 2022 to July 2023 (18 Months)

Duties and Responsibilities:

  • Input property details, client information, and other relevant data into databases or Customer Relationship Management (CRM) systems.
  • Update and maintain property listings on various platforms. Schedule property showings, meetings, and other appointments for real estate professionals.
  • Send reminders to clients and agents about upcoming appointments. Assist in managing social media accounts by scheduling posts, responding to comments, and engaging with followers.
  • Create and curate content to promote property listings and real estate services.

Education History

Field of Study:

Architecture

Major:

Emergent Architecture

Graduation Date:

January 30, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Autodesk Revit, Lumion 4.0.2, Real Estate, AutoCAD, Video Editing, Adobe Photoshop, Google SketchUp,

INTERMEDIATE ★★

    3D Design3D MaxVideo Ads

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://v-cg.etsystatic.com/video/upload/ac_none,du_15,q_auto:good/video_20220818_161434_2_r1glps.mp
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Globe
  • Processor: Intel Core i9 24-Core Processor i9
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Dianne

Candidate ID: 526074


ADVANCED

    Autodesk Revit, Lumion 4.0.2, Real Estate, AutoCAD...

INTERMEDIATE

    3D Design, 3D Max, Video Ads...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time US Pacific Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

Dia is a graduate of Architecture and has been a Dean's lister during her undergraduate years. She has 4 years of experience in the Construction and Real Estate industries. She has performed different roles like Freelance Architectural Interior Designer, Artist/Painter, and Virtual Assistant. She has advanced skills in 3D modeling and designing. One of the major projects that she recently handled was when she designed the interiors of hotel rooms. She is also adept at doing the following tasks:
  • Documentation (Data Entry & Bookkeeping)
  • Customer Support (inbound & outbound calls)
  • Email management
  • Calendar management
  • Content Writing
  • Video Editing
  • UI/UX Designing
She is proficient in using the following tools:
  • Lumion
  • Revit
  • AutoCAD
  • Adobe Suite (Photoshop, Illustrator, Premiere Pro & Lightroom)
  • SketchUp
  • Autodesk
She is available to start immediately
She is amenable to working on day shift for any full-time or part-time roles

Predictive Index Behavioral Profile- Persuader

Strongest Behaviors
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Dia is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


 

Employment History

TECHNICAL DESIGNER (INTERN)

Industry:

Construction / Building / Engineering

Employment Period:

July 2021 to July 2022 (12 Months)

Duties and Responsibilities:

  • Collaborate with clients to understand their needs and requirements for the interior space.
  • Develop space plans that optimize functionality, flow, and efficiency within a given space.
  • Work closely with architects, contractors, and other professionals involved in the construction process to ensure the design intent is realized.
  • Resolve any technical issues that may arise during construction.

ARCHITECTURAL INTERIOR DESIGNER

Industry:

Construction / Building / Engineering

Employment Period:

August 2022 to December 2022 (4 Months)

Duties and Responsibilities:

  • Coordinate and manage various aspects of the design project, including timelines, schedules, and milestones.
  • Communicate effectively with clients, contractors, and team members throughout the design and construction process.
  • Identify and address challenges that may arise during the design and construction phases.
  • Propose creative and practical solutions to overcome 

INTERIOR DESIGNER

Industry:

Architectural Services / Interior Designing

Employment Period:

January 2022 to December 2022 (11 Months)

Duties and Responsibilities:

  • Choose appropriate color schemes, materials, and finishes to enhance the overall design.
  • Consider the functionality, durability, and aesthetic appeal of selected materials. Collaborate with architects, contractors, and suppliers to ensure the seamless execution of the design plan.
  • Obtain quotes, samples, and specifications for materials and products.

REAL ESTATE VIRTUAL ASSISTANT

Industry:

Property / Real Estate

Employment Period:

January 2022 to July 2023 (18 Months)

Duties and Responsibilities:

  • Input property details, client information, and other relevant data into databases or Customer Relationship Management (CRM) systems.
  • Update and maintain property listings on various platforms. Schedule property showings, meetings, and other appointments for real estate professionals.
  • Send reminders to clients and agents about upcoming appointments. Assist in managing social media accounts by scheduling posts, responding to comments, and engaging with followers.
  • Create and curate content to promote property listings and real estate services.

Education History

Field of Study:

Architecture

Major:

Emergent Architecture

Graduation Date:

January 30, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Autodesk Revit, Lumion 4.0.2, Real Estate, AutoCAD, Video Editing, Adobe Photoshop, Google SketchUp,

INTERMEDIATE ★★

    3D Design3D MaxVideo Ads

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://v-cg.etsystatic.com/video/upload/ac_none,du_15,q_auto:good/video_20220818_161434_2_r1glps.mp
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Globe
  • Processor: Intel Core i9 24-Core Processor i9
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Aubrey

Candidate ID: 525992


ADVANCED

    Adobe Photoshop CS6, Back-office, B2B Lead Generation, Real Estate...

INTERMEDIATE

    Cold Calling, Customer Service, Data Entry, Data Encoding...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 5.76 per hour or $USD 499.40 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Aubrey finished a degree in Marketing Management. She has worked for almost two years in the BPO industry as a Cold Caller and as a Customer Service Representative/Sales Representative.
  • She handled various accounts such as health insurance, car insurance, real estate, and telecommunications.
  • She has provided customer service and technical support through inbound and outbound calling.
  • Overall, she was exposed to the following tasks:
    • telemarketing
    • cold calling
    • customer handling
    • lead generation
    • upselling
    • data entry
  • She is proficient with the following software/tools:
    • Microsoft Office/365 - Outlook, Teams
    • Google Docs, Spreadsheets
    • Salesforce
    • Trello
    • Asana
    • Aircall
  • She is available to start immediately and is amenable to work at any time zone.
Predictive Index Behavioral Profile - Adapter

Strongest Behaviors
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
Behavioral Summary

Aubrey Kaye is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, her behavior may come across as challenging the status quo, and at times, she is comfortable following the rules.













 

Employment History

Customer Service Representative/Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2022 to May 2023 (15 Months)

Duties and Responsibilities:

  • Clarify customer requirements.
  • Listen attentively to customer needs and concerns.
  • Demonstrate empathy.
  • Upselling 

Cold Caller

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to July 2021 (6 Months)

Duties and Responsibilities:

  • Telemarketing.
  • Convince the customer to have health insurance for their health especially 45 years old and above.
  • Maximizing opportunity to build rapport with the customer.

Sales Supervisor

Industry:

General & Wholesale Trading

Employment Period:

August 2023 to July 2024 (11 Months)

Duties and Responsibilities:

  • Assisting customers with their orders, and give satisfaction on customer service

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

May 17, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Photoshop CS6, Back-office, B2B Lead Generation, Real Estate, Microsoft Access,

INTERMEDIATE ★★

    Cold CallingCustomer ServiceData EntryData EncodingSocial Media Marketing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15313652990
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: CoreI5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Aubrey

Candidate ID: 525992


ADVANCED

    Adobe Photoshop CS6, Back-office, B2B Lead Generation, Real Estate...

INTERMEDIATE

    Cold Calling, Customer Service, Data Entry, Data Encoding...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 5.76 per hour or $USD 499.40 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Aubrey finished a degree in Marketing Management. She has worked for almost two years in the BPO industry as a Cold Caller and as a Customer Service Representative/Sales Representative.
  • She handled various accounts such as health insurance, car insurance, real estate, and telecommunications.
  • She has provided customer service and technical support through inbound and outbound calling.
  • Overall, she was exposed to the following tasks:
    • telemarketing
    • cold calling
    • customer handling
    • lead generation
    • upselling
    • data entry
  • She is proficient with the following software/tools:
    • Microsoft Office/365 - Outlook, Teams
    • Google Docs, Spreadsheets
    • Salesforce
    • Trello
    • Asana
    • Aircall
  • She is available to start immediately and is amenable to work at any time zone.
Predictive Index Behavioral Profile - Adapter

Strongest Behaviors
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
Behavioral Summary

Aubrey Kaye is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, her behavior may come across as challenging the status quo, and at times, she is comfortable following the rules.













 

Employment History

Customer Service Representative/Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2022 to May 2023 (15 Months)

Duties and Responsibilities:

  • Clarify customer requirements.
  • Listen attentively to customer needs and concerns.
  • Demonstrate empathy.
  • Upselling 

Cold Caller

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to July 2021 (6 Months)

Duties and Responsibilities:

  • Telemarketing.
  • Convince the customer to have health insurance for their health especially 45 years old and above.
  • Maximizing opportunity to build rapport with the customer.

Sales Supervisor

Industry:

General & Wholesale Trading

Employment Period:

August 2023 to July 2024 (11 Months)

Duties and Responsibilities:

  • Assisting customers with their orders, and give satisfaction on customer service

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

May 17, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Photoshop CS6, Back-office, B2B Lead Generation, Real Estate, Microsoft Access,

INTERMEDIATE ★★

    Cold CallingCustomer ServiceData EntryData EncodingSocial Media Marketing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15313652990
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: CoreI5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Marvin

Candidate ID: 525744


ADVANCED

    Microsoft Office, Zendesk, Skype, Sabre GDS...

INTERMEDIATE

    Customer Relations, Email Support, Chat Support, Phone Support...

Employment Preferences

Availability:
Full-Time Part-Time
Preferred Timezone:
New Zealand Daylight Time Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Remote Staff Recruiter Comments

  • Marvin has a bachelors degree in Mechanical Engineering and was a former OFW and has been working for almost 10 years in the Manufacturing, Travel, Aviation, Tourism and Retail industries were he handled and performed roles such as Reservations Sales Representative, Customer Service Agent, Customer Service Associate, Sales Associate and Sales Personnel.
  • He was exposed to the following tasks:
    • Phone Support - Inbound and Outbound calls
    • Email and Chat Support
    • Customer Service
    • Sales
    • Basic troubleshooting
    • Administrative taks
  • He is proficient in using tools such as 
    • Microsoft Office Applications (Word, Excel, Powerpoint, OneNote),
    • Zendesk
    •  Slack
    • Skype
    • Zoom
    • MS Team
    • GDS
    • Sabre
    • Amadeus
    • Google apps.
  • He can start ASAP, amenable to working any shift and open to any full-time or part-time roles.
Predicitve Index Profile - Altruist 

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Marvin is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marvin gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

RESERVATION SALES SPECIALIST

Industry:

Travel / Tourism

Employment Period:

June 2021 to September 2021 (3 Months)

Duties and Responsibilities:

  • A sales expert providing travel advice, reservations solutions and parter offers in a contact center environment. A critical customer touch point for delivering on our IHG brand experience in a culturally diversed environment. A brand champion, taking pride using every customer to educate on our brands and products.

CUSTOMER SERVICES AGENT

Industry:

Travel / Tourism

Employment Period:

November 2013 to September 2020 (82 Months)

Duties and Responsibilities:

  • To ensure that the needs of our passengers are met in a caring, corteous and effecient manner.
  • To ensure passengers are adequately briefed and their needs satisfied during flight delaysand disruptions.
  • Assisting in check- in and boarding passengers into the aircraft.
  • Assisting with ticket issues, rebooking and charges.

Customer Service Associate (Ground Crew)

Industry:

Travel / Tourism

Employment Period:

April 2013 to September 2013 (5 Months)

Duties and Responsibilities:

  • Required to have excellent customer service skills because the job requires staff to deal with hundred of passengers per day, and able to work quickly and under pressure to minimize delays
  • Checking all passport details, confirm booking, have knowledge of the security procedures, company policies and travel regulations
  • To provide all necessary information to passengers and make their journey easier and comfortable
  • Welcome passengers and handling help desk counter
  • Carry out check-in, boarding and disembarkation procedures
  • Promote and sell airline products
  • Assisting passengers during boarding
  • Printing all needed documents at the gate and liaise with the Captain and crew-in charge about passenger details, final load, offloading details, if any.
  • Handling delays at the gate, monitoring passenger toilet movements, assisting passengers queries, etc
  • Handling inadmissible passengers during departure and arrival
  • Meeting arrivals and assisting passengers with tight connecting flights and passengers with special services request

Sales Associate

Industry:

Retail / Merchandise

Employment Period:

March 2012 to March 2013 (12 Months)

Duties and Responsibilities:

  • Primary responsibility is to provide excellent customer service
  • Play in active role in maintaining a clean and customer-friendly store
  • Stocking and merchandising
  • Monitoring and ordering products based on daily demands
  • Training includes cashiering, cell sim card registration and bill payments

Production/Machine Operator and Sales Personnel

Industry:

Manufacturing / Production

Employment Period:

January 2010 to January 2012 (23 Months)

Duties and Responsibilities:

Sales Personnel
  • Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
  • Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
  • Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services.
  • Makes telephone calls and in-person visits and presentations to existing and prospective customers.
  • Researches sources for developing prospective customers and for information to determine their potential.
  • Develops clear and effective written proposals/quotations for current and prospective customers.
  • Expedites the resolution of customer problems and complaints.

Production/Machine Operator
  •  Operates screw conveyor machines
  • Build rapports in an autonomous sales position
  • Enthusiasm, uncommon energy, self motivation and drive

Education History

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Office, Zendesk, Skype, Sabre GDS, Google Apps,

INTERMEDIATE ★★

    Customer RelationsEmail SupportChat SupportPhone Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Marvin

Candidate ID: 525744


ADVANCED

    Microsoft Office, Zendesk, Skype, Sabre GDS...

INTERMEDIATE

    Customer Relations, Email Support, Chat Support, Phone Support...

Employment Preferences

Availability:
Full-Time Part-Time
Preferred Timezone:
New Zealand Daylight Time Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Remote Staff Recruiter Comments

  • Marvin has a bachelors degree in Mechanical Engineering and was a former OFW and has been working for almost 10 years in the Manufacturing, Travel, Aviation, Tourism and Retail industries were he handled and performed roles such as Reservations Sales Representative, Customer Service Agent, Customer Service Associate, Sales Associate and Sales Personnel.
  • He was exposed to the following tasks:
    • Phone Support - Inbound and Outbound calls
    • Email and Chat Support
    • Customer Service
    • Sales
    • Basic troubleshooting
    • Administrative taks
  • He is proficient in using tools such as 
    • Microsoft Office Applications (Word, Excel, Powerpoint, OneNote),
    • Zendesk
    •  Slack
    • Skype
    • Zoom
    • MS Team
    • GDS
    • Sabre
    • Amadeus
    • Google apps.
  • He can start ASAP, amenable to working any shift and open to any full-time or part-time roles.
Predicitve Index Profile - Altruist 

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Marvin is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marvin gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

RESERVATION SALES SPECIALIST

Industry:

Travel / Tourism

Employment Period:

June 2021 to September 2021 (3 Months)

Duties and Responsibilities:

  • A sales expert providing travel advice, reservations solutions and parter offers in a contact center environment. A critical customer touch point for delivering on our IHG brand experience in a culturally diversed environment. A brand champion, taking pride using every customer to educate on our brands and products.

CUSTOMER SERVICES AGENT

Industry:

Travel / Tourism

Employment Period:

November 2013 to September 2020 (82 Months)

Duties and Responsibilities:

  • To ensure that the needs of our passengers are met in a caring, corteous and effecient manner.
  • To ensure passengers are adequately briefed and their needs satisfied during flight delaysand disruptions.
  • Assisting in check- in and boarding passengers into the aircraft.
  • Assisting with ticket issues, rebooking and charges.

Customer Service Associate (Ground Crew)

Industry:

Travel / Tourism

Employment Period:

April 2013 to September 2013 (5 Months)

Duties and Responsibilities:

  • Required to have excellent customer service skills because the job requires staff to deal with hundred of passengers per day, and able to work quickly and under pressure to minimize delays
  • Checking all passport details, confirm booking, have knowledge of the security procedures, company policies and travel regulations
  • To provide all necessary information to passengers and make their journey easier and comfortable
  • Welcome passengers and handling help desk counter
  • Carry out check-in, boarding and disembarkation procedures
  • Promote and sell airline products
  • Assisting passengers during boarding
  • Printing all needed documents at the gate and liaise with the Captain and crew-in charge about passenger details, final load, offloading details, if any.
  • Handling delays at the gate, monitoring passenger toilet movements, assisting passengers queries, etc
  • Handling inadmissible passengers during departure and arrival
  • Meeting arrivals and assisting passengers with tight connecting flights and passengers with special services request

Sales Associate

Industry:

Retail / Merchandise

Employment Period:

March 2012 to March 2013 (12 Months)

Duties and Responsibilities:

  • Primary responsibility is to provide excellent customer service
  • Play in active role in maintaining a clean and customer-friendly store
  • Stocking and merchandising
  • Monitoring and ordering products based on daily demands
  • Training includes cashiering, cell sim card registration and bill payments

Production/Machine Operator and Sales Personnel

Industry:

Manufacturing / Production

Employment Period:

January 2010 to January 2012 (23 Months)

Duties and Responsibilities:

Sales Personnel
  • Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
  • Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
  • Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services.
  • Makes telephone calls and in-person visits and presentations to existing and prospective customers.
  • Researches sources for developing prospective customers and for information to determine their potential.
  • Develops clear and effective written proposals/quotations for current and prospective customers.
  • Expedites the resolution of customer problems and complaints.

Production/Machine Operator
  •  Operates screw conveyor machines
  • Build rapports in an autonomous sales position
  • Enthusiasm, uncommon energy, self motivation and drive

Education History

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Office, Zendesk, Skype, Sabre GDS, Google Apps,

INTERMEDIATE ★★

    Customer RelationsEmail SupportChat SupportPhone Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.80/hr

Maika

Candidate ID: 525234


ADVANCED

    Canva, Call Handling, Social Media Management, Email Marketing...

INTERMEDIATE

    Video Editing, Trello, Chat Support, Content Editing...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Remote Staff Recruiter Comments

  • Maika has been working for 4 years. She started as a Customer Service Representative/Retention Sales Specialist in a BPO company before she graduated college in 2019. After she finished her degree in food technology, she worked as a Quality Assurance Inspector at a local manufacturing company. She then worked remotely as a Virtual Executive Marketing Assistant and Social Media Manager mostly to real estate businesses in the US.
  • She has worked part-time for a company based in California. Her digital marketing tasks include developing social media campaigns, updating social media content across all channels, scheduling posts, events, and updates, and responding to reviews online.
  • Overall, she is confident in performing the following:
    • social media management
    • content creation
    • graphics designing
    • photo and video editing
    • web designing
    • SEO
    • email marketing
    • customer service
  • She has experience running paid ad through meta and has done organic Ads via Google Mybusiness 
  • The maximum budget that she handled was at around 300 USD for 10 days for an open house campaign for real estate that leads to increase of number of expected attendees atleast 30 percent and has been able to sell a property 
  • She has also done competitor analysis and social media analytics 
  • She has also executed administrative tasks such as appointment setting, cold calling, and database management.
  • She is proficient in the following tools/software applications:
    • Facebook, Instagram, Twitter, LinkedIn
    • Google MyBusiness
    • Meta Ads
    • Mailchimp
    • Trello
    • Salesforce
    • WordPress
    • Canva
    • Photoshop
    • CapCut 
    • DocuSign
    • Microsoft Office
    • Google Suite
  • Maika is available to start immediately and is amenable to working the day shift for a part-time or full-time position.
Predictive Index Behavioral Profile - Promoter
https://predictiveindex.com/reference-profile/promoter/


Strongest Behaviors
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Maika Mae is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

Her work pace is faster-than-average and she can learn quickly, but rather generally, if left on their own. Because of their strong social orientation, group learning, mentors, and coaches are most effective.



 

Employment History

Social Media Customer Service

Industry:

Others

Employment Period:

October 2022 to December 2023 (14 Months)

Duties and Responsibilities:

  • Planning and developing social media campaigns
  • Update social media content across all channels (Facebook and Google my Business)
  • Schedule a Post, Events, Updates on Facebook and Google my Business Profile Respond to reviews on Google my Business thru Brightlocal CRM

Executive Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

September 2021 to May 2025 (44 Months)

Duties and Responsibilities:

  • Email and CRM Database Management
  • Creating Email Campaigns/E-blast
  • Creating marketing assets such as postcards, showsheets and flyers
  • Social Media Management ( Facebook, Instagram and LinkedIn)
  • Building a social media presence by maintaining a solid online presence. Promoting products, services and content over social media
  • Running Advertisements on Facebook and Instagram for New Listings, Open Houses and Sold Listing
  • Filling up transaction documents, commission bills etc. as per clients' request

Virtual Executive Assistant

Industry:

Property / Real Estate

Employment Period:

August 2021 to November 2021 (3 Months)

Duties and Responsibilities:

  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Capitalized on solutions presented by Real Geeks CRM software to enhance lead prospecting.

Quality Assurance Inspector

Industry:

Manufacturing / Production

Employment Period:

September 2019 to May 2021 (20 Months)

Duties and Responsibilities:

  • Oversaw maintenance, calibration, and control of inspection, measuring, and all test equipment.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Kept detailed records of quality and imperfect products.

Customer Service Representative/Retention Sales Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2016 to May 2017 (10 Months)

Duties and Responsibilities:

  • Advance Technical Support Upskill Level 2.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Executive Marketing Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to March 2023 (16 Months)

Duties and Responsibilities:

  • Social Media Management
  • Running company social media advertising campaigns on Facebook and Instagram
  • Content Creation promoting services and products over social media
  • Creating flyers, postcards, and marketing assets for social media and direct mailers
  • Creating email campaigns/e-blast for new listings, open houses and sold listings

Education History

Field of Study:

Food Technology/Nutrition/Dietetics

Major:

Theater

Graduation Date:

June 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Call Handling, Social Media Management, Email Marketing, Technical Support,

INTERMEDIATE ★★

    Video EditingTrelloChat SupportContent Editing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15361552419
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: macOS
  • Operating System: MacOS X

All-inclusive Rate: USD $9.80/hr

Maika

Candidate ID: 525234


ADVANCED

    Canva, Call Handling, Social Media Management, Email Marketing...

INTERMEDIATE

    Video Editing, Trello, Chat Support, Content Editing...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Remote Staff Recruiter Comments

  • Maika has been working for 4 years. She started as a Customer Service Representative/Retention Sales Specialist in a BPO company before she graduated college in 2019. After she finished her degree in food technology, she worked as a Quality Assurance Inspector at a local manufacturing company. She then worked remotely as a Virtual Executive Marketing Assistant and Social Media Manager mostly to real estate businesses in the US.
  • She has worked part-time for a company based in California. Her digital marketing tasks include developing social media campaigns, updating social media content across all channels, scheduling posts, events, and updates, and responding to reviews online.
  • Overall, she is confident in performing the following:
    • social media management
    • content creation
    • graphics designing
    • photo and video editing
    • web designing
    • SEO
    • email marketing
    • customer service
  • She has experience running paid ad through meta and has done organic Ads via Google Mybusiness 
  • The maximum budget that she handled was at around 300 USD for 10 days for an open house campaign for real estate that leads to increase of number of expected attendees atleast 30 percent and has been able to sell a property 
  • She has also done competitor analysis and social media analytics 
  • She has also executed administrative tasks such as appointment setting, cold calling, and database management.
  • She is proficient in the following tools/software applications:
    • Facebook, Instagram, Twitter, LinkedIn
    • Google MyBusiness
    • Meta Ads
    • Mailchimp
    • Trello
    • Salesforce
    • WordPress
    • Canva
    • Photoshop
    • CapCut 
    • DocuSign
    • Microsoft Office
    • Google Suite
  • Maika is available to start immediately and is amenable to working the day shift for a part-time or full-time position.
Predictive Index Behavioral Profile - Promoter
https://predictiveindex.com/reference-profile/promoter/


Strongest Behaviors
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Maika Mae is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

Her work pace is faster-than-average and she can learn quickly, but rather generally, if left on their own. Because of their strong social orientation, group learning, mentors, and coaches are most effective.



 

Employment History

Social Media Customer Service

Industry:

Others

Employment Period:

October 2022 to December 2023 (14 Months)

Duties and Responsibilities:

  • Planning and developing social media campaigns
  • Update social media content across all channels (Facebook and Google my Business)
  • Schedule a Post, Events, Updates on Facebook and Google my Business Profile Respond to reviews on Google my Business thru Brightlocal CRM

Executive Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

September 2021 to May 2025 (44 Months)

Duties and Responsibilities:

  • Email and CRM Database Management
  • Creating Email Campaigns/E-blast
  • Creating marketing assets such as postcards, showsheets and flyers
  • Social Media Management ( Facebook, Instagram and LinkedIn)
  • Building a social media presence by maintaining a solid online presence. Promoting products, services and content over social media
  • Running Advertisements on Facebook and Instagram for New Listings, Open Houses and Sold Listing
  • Filling up transaction documents, commission bills etc. as per clients' request

Virtual Executive Assistant

Industry:

Property / Real Estate

Employment Period:

August 2021 to November 2021 (3 Months)

Duties and Responsibilities:

  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Capitalized on solutions presented by Real Geeks CRM software to enhance lead prospecting.

Quality Assurance Inspector

Industry:

Manufacturing / Production

Employment Period:

September 2019 to May 2021 (20 Months)

Duties and Responsibilities:

  • Oversaw maintenance, calibration, and control of inspection, measuring, and all test equipment.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Kept detailed records of quality and imperfect products.

Customer Service Representative/Retention Sales Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2016 to May 2017 (10 Months)

Duties and Responsibilities:

  • Advance Technical Support Upskill Level 2.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Executive Marketing Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to March 2023 (16 Months)

Duties and Responsibilities:

  • Social Media Management
  • Running company social media advertising campaigns on Facebook and Instagram
  • Content Creation promoting services and products over social media
  • Creating flyers, postcards, and marketing assets for social media and direct mailers
  • Creating email campaigns/e-blast for new listings, open houses and sold listings

Education History

Field of Study:

Food Technology/Nutrition/Dietetics

Major:

Theater

Graduation Date:

June 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Call Handling, Social Media Management, Email Marketing, Technical Support,

INTERMEDIATE ★★

    Video EditingTrelloChat SupportContent Editing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15361552419
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: macOS
  • Operating System: MacOS X

All-inclusive Rate: USD $6.77/hr

Crist

Candidate ID: 524443


ADVANCED

    Inbound Sales, Outbound Sales, Sales, Coaching...

INTERMEDIATE

    B2B, Customer Service, Inbound Sales...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Central Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Crist took Computer Science in college and has been working for 10+ years. He joined local companies like BPO and staffing. He handled different positions such as Inbound Sales and Billing Specialist, Sales Support, Customer Experience Senior Associate, Team Leader, and B2B Sales Executive. He started his freelancing career in 2022 and worked with US clients
  • Throughout his career, he proficiently supported the following: 
    • Sales support
    • B2B sales
    • CRM management
    • Customer service (phone, chat, and email)
    • Coaching and Training
    • Appointment setting
    • Lead generation
    • Billing
    • Email management
    • Data Entry
  • During his BPO days, he was one of the Top Performers for Fiscal Year 2020-2021, Top Seller’s Club Performer in 2020, and has been the Team’s POC for almost a year. He was also awarded Spectrum Role Model of the Year.
  • He is proficient in Avaya, Salesforce, HubSpot, DocuSign, Google Suite, Canva, Microsoft Office Apps, Shopify, Zendesk, Mailchimp, and Zoho.
  • Crist is available to start immediately and is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Collaborator 

Strongest Behaviors
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Behavioral Summary

Crist Vermont is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings. This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. 


Employment History

Inbound Sales and Billing Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2011 to January 2015 (43 Months)

Duties and Responsibilities:

  • Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Upselling products and services.
  • Researching and qualifying new leads.
  • Closing sales and achieving sales targets.

Sales Staff Inbound Customer sales support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to November 2015 (9 Months)

Duties and Responsibilities:

  • Answered phone calls where customers are inquiring about the products and closing sales.
  • Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
  • Uses effective selling and customer service techniques to identify customer needs and drive sales results
  • Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls

Customer Experience Senior Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2016 to October 2017 (13 Months)

Duties and Responsibilities:

  • Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
  • Answered phone calls from passengers, drivers and, operators.

B2B Sales Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to June 2018 (6 Months)

Duties and Responsibilities:

  • Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
  • Identifying new business opportunities
  • Generating leads
  • Qualifying prospects
  • Developing relationships with potential customers
  • Negotiating and closing deals
  • Maintaining ongoing account management
  • Achieving sales targets

Sales Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to April 2022 (38 Months)

Duties and Responsibilities:

  • Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems
  • Providing data and guides to help the sales team
  • Developing and monitoring performance indicators

Team Leader

Industry:

Others

Employment Period:

May 2022 to January 2023 (8 Months)

Duties and Responsibilities:

  • Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 1, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Inbound Sales, Outbound Sales, Sales, Coaching, Training,

INTERMEDIATE ★★

    B2BCustomer ServiceInbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15264253782
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Crist

Candidate ID: 524443


ADVANCED

    Inbound Sales, Outbound Sales, Sales, Coaching...

INTERMEDIATE

    B2B, Customer Service, Inbound Sales...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Central Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Crist took Computer Science in college and has been working for 10+ years. He joined local companies like BPO and staffing. He handled different positions such as Inbound Sales and Billing Specialist, Sales Support, Customer Experience Senior Associate, Team Leader, and B2B Sales Executive. He started his freelancing career in 2022 and worked with US clients
  • Throughout his career, he proficiently supported the following: 
    • Sales support
    • B2B sales
    • CRM management
    • Customer service (phone, chat, and email)
    • Coaching and Training
    • Appointment setting
    • Lead generation
    • Billing
    • Email management
    • Data Entry
  • During his BPO days, he was one of the Top Performers for Fiscal Year 2020-2021, Top Seller’s Club Performer in 2020, and has been the Team’s POC for almost a year. He was also awarded Spectrum Role Model of the Year.
  • He is proficient in Avaya, Salesforce, HubSpot, DocuSign, Google Suite, Canva, Microsoft Office Apps, Shopify, Zendesk, Mailchimp, and Zoho.
  • Crist is available to start immediately and is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Collaborator 

Strongest Behaviors
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Behavioral Summary

Crist Vermont is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings. This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. 


Employment History

Inbound Sales and Billing Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2011 to January 2015 (43 Months)

Duties and Responsibilities:

  • Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Upselling products and services.
  • Researching and qualifying new leads.
  • Closing sales and achieving sales targets.

Sales Staff Inbound Customer sales support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to November 2015 (9 Months)

Duties and Responsibilities:

  • Answered phone calls where customers are inquiring about the products and closing sales.
  • Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
  • Uses effective selling and customer service techniques to identify customer needs and drive sales results
  • Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls

Customer Experience Senior Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2016 to October 2017 (13 Months)

Duties and Responsibilities:

  • Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
  • Answered phone calls from passengers, drivers and, operators.

B2B Sales Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to June 2018 (6 Months)

Duties and Responsibilities:

  • Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
  • Identifying new business opportunities
  • Generating leads
  • Qualifying prospects
  • Developing relationships with potential customers
  • Negotiating and closing deals
  • Maintaining ongoing account management
  • Achieving sales targets

Sales Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to April 2022 (38 Months)

Duties and Responsibilities:

  • Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems
  • Providing data and guides to help the sales team
  • Developing and monitoring performance indicators

Team Leader

Industry:

Others

Employment Period:

May 2022 to January 2023 (8 Months)

Duties and Responsibilities:

  • Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 1, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Inbound Sales, Outbound Sales, Sales, Coaching, Training,

INTERMEDIATE ★★

    B2BCustomer ServiceInbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15264253782
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Marijoy

Candidate ID: 523925


ADVANCED

    Administrative Skills...

INTERMEDIATE

    Executive Assistance, Microsoft Office, Google Apps, Canva...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Eastern Standard Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • MJ has a total of 12 years working experience handling roles like Executive Assistant, and Recruiter Administrator within manufacturing, oil and gas, and web hosting companies 
  • She is experience handling clients based in Africa and US 
  • She has in depth experience with back office administration as well as recruitment processes which include 
    • Calendar Management 
    • Email Management 
    • Taking Minutes of the meeting 
    • Scheduling applicants for interviews 
    • Reviewing applications 
    • Helping hiring managers for setting up appointments
    • Preparing training materials 
    • Liaising for onboarding candidates 
    • Doing clerical and data entry tasks 
  • She is hiring for Data Specialist, IT, SEO, Executive Assistant, and Facility Maintenance Engineer
  • She has also experience with arranging expatriate visa papers and working permits
  • She is a confident user of 
    • Microsoft
    • Outlook
    • Google Suite
    • Excel
    • Canva
    • Slack 
    • Asana
    • QuickBooks
  • She can start as soon as possible 
Predictive Index Behavioral Profile- Guardian
https://www.predictiveindex.com/reference-profile/guardian/ 

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary 
  • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Marijoy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

Executive Assistant

Industry:

Manufacturing / Production

Employment Period:

June 2015 to June 2020 (60 Months)

Duties and Responsibilities:

  • Managing and reviewing filing and office system
  • Planning and organizing events
  • Attending meetings on your boss’s behalf
  • Taking action points and writing minutes
  • Delegating works in your boss’s absence
  • Arranging appointments
  • Devising and maintaining office systems, including data management and filing
  • Producing documents, briefing papers, reports, and presentations
  • Doing administrative work, logistics, purchasing, and marketing as well

Facility Maintenance / Executive Assistant to the CEO

Industry:

Construction / Building / Engineering

Employment Period:

July 2009 to July 2014 (60 Months)

Duties and Responsibilities:

  • Preparing documents to put out tenders for contractors
  • Project management and supervising and coordinating work of contractors
  • Calculating and comparing costs for required goods or services to achieve maximum value for money
  • Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company

Administrative Assistant/ Recruitment Administrator / Virtual Assistant

Industry:

Employment Period:

June 2022 to June 2023 (12 Months)

Duties and Responsibilities:

  • Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
  • Helping managers with interviewing techniques to ensure that all candidates are treated fairly
  • Reviewing job applications to ensure that they are complete and comply with company guidelines
  • Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group

Data Specialist

Industry:

Employment Period:

June 2021 to June 2022 (12 Months)

Duties and Responsibilities:

  • Conducting a thorough data analysis of clients' information and storage systems.
  • Creating or implementing a digital conversion program in line with the client's needs.
  • Installing and maintaining data collation software.
  • Verifying and extracting data from hardcopy and other digital sources.
  • Importing and transferring data to a secure central database.
  • Performing regular data integrity and quality audits.
  • Creating and submitting data collation reports.
  • Troubleshooting information storage issues.
  • Training staff on data storage and retrieval processes

Project based Recruiter

Industry:

Human Resources Management / Consulting

Employment Period:

October 2023 to January 2024 (3 Months)

Duties and Responsibilities:

  • High volume recruitment for Blue Collar Tradesperson's
  • End to end recruitment
  • Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
  • Recruitment across a number of large scale projects
  • Effectively communicate with Managers, clients, candidates and stakeholders
  • Use of online platforms to source and identify the right candidate
  • Ability to headhunt applicants
  • Ability to work and assist in the direction of junior team members

Education History

Field of Study:

Commerce

Major:

Management

Graduation Date:

April 5, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills

INTERMEDIATE ★★

    Executive Assistance, Microsoft Office, Google Apps, Canva, Google SheetsGoogle DocsMicrosoft ExcelMicrosoft PowerPointMicrosoft Word

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15251198953
  • Internet Type: Broadband
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Marijoy

Candidate ID: 523925


ADVANCED

    Administrative Skills...

INTERMEDIATE

    Executive Assistance, Microsoft Office, Google Apps, Canva...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Eastern Standard Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • MJ has a total of 12 years working experience handling roles like Executive Assistant, and Recruiter Administrator within manufacturing, oil and gas, and web hosting companies 
  • She is experience handling clients based in Africa and US 
  • She has in depth experience with back office administration as well as recruitment processes which include 
    • Calendar Management 
    • Email Management 
    • Taking Minutes of the meeting 
    • Scheduling applicants for interviews 
    • Reviewing applications 
    • Helping hiring managers for setting up appointments
    • Preparing training materials 
    • Liaising for onboarding candidates 
    • Doing clerical and data entry tasks 
  • She is hiring for Data Specialist, IT, SEO, Executive Assistant, and Facility Maintenance Engineer
  • She has also experience with arranging expatriate visa papers and working permits
  • She is a confident user of 
    • Microsoft
    • Outlook
    • Google Suite
    • Excel
    • Canva
    • Slack 
    • Asana
    • QuickBooks
  • She can start as soon as possible 
Predictive Index Behavioral Profile- Guardian
https://www.predictiveindex.com/reference-profile/guardian/ 

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary 
  • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Marijoy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

Executive Assistant

Industry:

Manufacturing / Production

Employment Period:

June 2015 to June 2020 (60 Months)

Duties and Responsibilities:

  • Managing and reviewing filing and office system
  • Planning and organizing events
  • Attending meetings on your boss’s behalf
  • Taking action points and writing minutes
  • Delegating works in your boss’s absence
  • Arranging appointments
  • Devising and maintaining office systems, including data management and filing
  • Producing documents, briefing papers, reports, and presentations
  • Doing administrative work, logistics, purchasing, and marketing as well

Facility Maintenance / Executive Assistant to the CEO

Industry:

Construction / Building / Engineering

Employment Period:

July 2009 to July 2014 (60 Months)

Duties and Responsibilities:

  • Preparing documents to put out tenders for contractors
  • Project management and supervising and coordinating work of contractors
  • Calculating and comparing costs for required goods or services to achieve maximum value for money
  • Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company

Administrative Assistant/ Recruitment Administrator / Virtual Assistant

Industry:

Employment Period:

June 2022 to June 2023 (12 Months)

Duties and Responsibilities:

  • Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
  • Helping managers with interviewing techniques to ensure that all candidates are treated fairly
  • Reviewing job applications to ensure that they are complete and comply with company guidelines
  • Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group

Data Specialist

Industry:

Employment Period:

June 2021 to June 2022 (12 Months)

Duties and Responsibilities:

  • Conducting a thorough data analysis of clients' information and storage systems.
  • Creating or implementing a digital conversion program in line with the client's needs.
  • Installing and maintaining data collation software.
  • Verifying and extracting data from hardcopy and other digital sources.
  • Importing and transferring data to a secure central database.
  • Performing regular data integrity and quality audits.
  • Creating and submitting data collation reports.
  • Troubleshooting information storage issues.
  • Training staff on data storage and retrieval processes

Project based Recruiter

Industry:

Human Resources Management / Consulting

Employment Period:

October 2023 to January 2024 (3 Months)

Duties and Responsibilities:

  • High volume recruitment for Blue Collar Tradesperson's
  • End to end recruitment
  • Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
  • Recruitment across a number of large scale projects
  • Effectively communicate with Managers, clients, candidates and stakeholders
  • Use of online platforms to source and identify the right candidate
  • Ability to headhunt applicants
  • Ability to work and assist in the direction of junior team members

Education History

Field of Study:

Commerce

Major:

Management

Graduation Date:

April 5, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills

INTERMEDIATE ★★

    Executive Assistance, Microsoft Office, Google Apps, Canva, Google SheetsGoogle DocsMicrosoft ExcelMicrosoft PowerPointMicrosoft Word

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15251198953
  • Internet Type: Broadband
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $21.90/hr

Mark

Candidate ID: 523663


ADVANCED

    Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory...

INTERMEDIATE

    Oracle...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 21.90 per hour or $USD 3796.00 per month

Remote Staff Recruiter Comments

Oliver has an associate degree in Computer Systems & network technology. He has been working for 10 years in the BPO and IT industries supporting both Australian and US clients. He has handled different roles such as Senior Cloud Site Reliability Engineer, Technical Application Support Engineer, Service Operations Analyst L2 (NOC & Desktop Support), and L3 System Administrator. He has acquired both ITIL Foundation Certification and Microsoft Certified Windows 7 Certification. His expertise is in line with infrastructure and databases. He has performed the following tasks:
  • Maintaining, restoring, and doing back-ups for the database
  • Handling application support in the US under a Financial account
  • Support exchange servers and office365 set-up
  • Supporting end-users issues with Active Directory, company servers, backup & restore messaging, and security software installation under the workstation
One of the highlights of his career was when he was given a commendation along with his other teammates when they handled and solved a complex issue of their client. 
He is proficient in using the following tools/software:
  • Windows Servers (2008, 2012, 2022)
  • SQL Management Studio
  • Windows 7, 10 & 11
  • Office365
  • Active Directory
  • Azure Active Directory
  • Hyper-V & VMware
  • Microsoft Office 
  • ServiceNow
  • Oracle
He needs 2 weeks' notice to start
He is amenable to working on a dayshift schedule for any full-time role. 

Predictive Index Behavioral Profile- Collaborator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Oliver is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Oliver is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.





 

Employment History

Customer Service Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2002 to December 2003 (15 Months)

Duties and Responsibilities:

  • Provision of support and services to and for the planholder, which shall include, but not limited to, policy issue, policy service, collections, data encoding and planholder reception
  • Undertaking of related and other tasks as may be assigned
  • Assist the Customer Service Officer and Customer Service Manager in attending the planholders

Sales Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2003 to May 2004 (5 Months)

Duties and Responsibilities:

  • Required to perform and pursue the highest possible level in the categories of sales production, continued education, responsibility and team commitment and morals and ethics
  • Deliver high quality and accurate presentations to all qualified persons who enter the Sales Center
  • Encourage prospects to acquire a plan and complete the gross contract price to the best of my ability
  • Fully complete and endorse to proper personnel all necessary documentation that is required to produce a policy
  • Secure quality referrals from all planowners who wish to participate in the referral program
  • Consistently follow-up on pending accounts until my clients have completed the total initial deposit and required paperworks
  • Maintain the production standards that are set by the company

ESC Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2005 to April 2006 (10 Months)

Duties and Responsibilities:

  • Handle supervisor / escalated calls in a timely manner.
  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers

Senior L2 TSR

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

November 2006 to September 2009 (34 Months)

Duties and Responsibilities:

  • Provide advanced troubleshooting like malware removal, wireless networking, internet and email set-up, Microsoft office products, Windows XP and Vista setup and configuration
  • Security software deployment to client’s workstation
  • Provide consistent, high quality service and accurate information to customers.
  • Provide first-level technical support on basic operational or maintenance of a personal computers and /or peripherals using documented procedures and available tools.
  • Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.
  • Escalate problems when unable to make proper determination.
  • Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
  • Log customer contacts.

Senior Consultant / L2 SME

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2009 to September 2012 (36 Months)

Duties and Responsibilities:

 
  • Handle supervisor / escalated calls in a timely manner.
  • Helping customers with basic configuration and installation of certain security software (purchased separately by Customer); setup virus scan and personal firewall.
  • Peripheral Installation and “How-to” Support
  • Help install popular printers, cameras, mice and keyboards; troubleshoot common issues.
  • Spyware and Virus Diagnosis and Removal troubleshooting. Security software deployment to client’s workstation
  • Provides support for Smart Phones (Iphone, Nokia, Blackberry, HTC), Gaming Consoles (XBOX360, Wii, PS3), Digital Camera, Digital Camcorder.
  • Provides assistance and troubleshooting on Internet connectivity issues; DSL cable, filters, Modems and Routers; Operating Systems (Windows 7, MS Vista, MS XP)
  • PC optimization
  • Delete, modify and back up registry files, address Windows registry and control panel issues, add registry entries.
  • Provides Software installation and “How to” Support
  • Helping customers from UK with installation and how to setup common software applications, including how-to support for common Microsoft and Adobe Applications
  • Operating System(OS) Installation and Support
  • Help installing, upgrading and setting up Windows 7, Windows Vista™ and XP operating systems. Help with re-installations to resolve spyware or virus issues. Help with OS maintenance and “how to” questions. 

L3 System Administrator

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2012 to June 2014 (20 Months)

Duties and Responsibilities:

  • Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
  • Supports and Managed Companies Servers, Backup and Restore, Microsoft Exchange Server, MS Messaging
  • Patching of Servers
  • Assists the end-user with the installation of hardware drivers and applications remotely.
  • Walk through the end-user in connecting to the company's Virtual Private Network(VPN)
  • Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
  • Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
  • Security software deployment to client’s workstation

Retention Support III

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2014 to February 2015 (7 Months)

Duties and Responsibilities:

  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers.
  • Assist Team Leader in doing reports

Senior Service Desk Escalation (L2)

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2015 to September 2016 (15 Months)

Duties and Responsibilities:

  • Handle escalation calls
  • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
  • Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
  • Main task is to log and escalate tickets to the correct support group.
  • Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
  • Assists the end-user with the installation of hardware drivers and applications remotely.
  • Walks the end-user in connecting to the company's Virtual Private Network(VPN)
  • Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
  • Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
  • Doing procurement of products needed by the client
  • Assist Team Leader in doing reports

Service Operations Analyst L2 ( NOC & Desktop Support)/ POC

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

September 2016 to December 2017 (15 Months)

Duties and Responsibilities:

  • Experience with MS Suite (Ad, Exchange etc) with strong knowledge of desktop operating systems, MS Office and Citrix understanding
  • Supports Exchange Servers, MS Messaging, Office 365 set up and troubleshooting
  • Security software deployment to client’s workstation
  • Experience operating a Service Desk/ Help Desk software management tool 
  • Strong understanding of file share permissions and group policy 
  • Capability to work on multiple competing customer needs with flexibility and professionalism 
  • Ability to recognize when an issue requires escalation to other members of the team
  • Familiar with standard LAN, WAN, IPT and Wireless connectivity
  • Knowledge & experience of working with Microsoft Windows and machine imaging
  • Knowledge & experience working with remote tools, System Monitoring and Video Conferencing management
  • Asset Management. Audit of hardware peripherals. Procurement of products.
  • Monitor system alerts on a daily basis
  • 2nd in line when Team Leader is not around.

Technical Application Support Engineer / Point of Contact

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

February 2018 to August 2021 (42 Months)

Duties and Responsibilities:

  • Provide professional application and technical support & consultation to clients of D+H Payment products, typically banks or major corporations
  • Act as a tier 3 escalation point for Technical Application Support staff; execute escalation procedures when applicable, as defined by management
  • Provide guidance, training and mentorship for support staff of all levels
  • In-depth training for new staff
  • Ongoing training for staff of all levels
  • Create training materials and training plans for future and current staff
  • Assist with day-to-day team coordination as a backup to management
  • Create and maintain documentation pertaining to daily operations of the group
  • Work collaboratively with customers’ and D+H technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third party vendors
  • Work assigned cases through the full case management life cycle
  • Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management
  • Help other staff work their cases to resolution in the same fashion
  • Cases are accessible internally and by D+H clients.
  • Closely follow all processes as formally documented and as otherwise defined by management; seek and suggest improvements to process
  • Lead installation, implementation and client coordination of testing fixes provided by development for production related issues; document work following change control protocol
  • Install and maintain test environments for support of the group
  • Participate in and often lead infrastructure changes that relate to Payment products
  • Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications D+H sells
  • Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications

Senior Cloud Site Reliability Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2021 to September 2023 (23 Months)

Duties and Responsibilities:

  • Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks; Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7
  • Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling; Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, and systems administration.
  • Incident and Problem Management
  • Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention
  • Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies
  • Drive capacity planning by monitoring system resource utilization, errors, and alerts trends
  • Document system architectures, systems configurations, and technical operational processes and policies
  • Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night)
  • Participate in maintenance activities and on-call rotations as required
  • Execute disaster recovery plans and report on metrics related to those activities, or those which may be required, requested, or entrusted to me by my supervisor from time to time.

CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2004 to March 2005 (9 Months)

Duties and Responsibilities:

  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers.
  • Provide enhanced directory assistance which includes business listings and residential listings.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTING

Graduation Date:

January 1, 2001

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

COMPUTER SYSTEMS & NETWORK TECHNOLOGY

Graduation Date:

January 1, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory,

INTERMEDIATE ★★

    Oracle

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 461.06 (download), 319.14 (upload)
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $21.90/hr

Mark

Candidate ID: 523663


ADVANCED

    Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory...

INTERMEDIATE

    Oracle...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 21.90 per hour or $USD 3796.00 per month

Remote Staff Recruiter Comments

Oliver has an associate degree in Computer Systems & network technology. He has been working for 10 years in the BPO and IT industries supporting both Australian and US clients. He has handled different roles such as Senior Cloud Site Reliability Engineer, Technical Application Support Engineer, Service Operations Analyst L2 (NOC & Desktop Support), and L3 System Administrator. He has acquired both ITIL Foundation Certification and Microsoft Certified Windows 7 Certification. His expertise is in line with infrastructure and databases. He has performed the following tasks:
  • Maintaining, restoring, and doing back-ups for the database
  • Handling application support in the US under a Financial account
  • Support exchange servers and office365 set-up
  • Supporting end-users issues with Active Directory, company servers, backup & restore messaging, and security software installation under the workstation
One of the highlights of his career was when he was given a commendation along with his other teammates when they handled and solved a complex issue of their client. 
He is proficient in using the following tools/software:
  • Windows Servers (2008, 2012, 2022)
  • SQL Management Studio
  • Windows 7, 10 & 11
  • Office365
  • Active Directory
  • Azure Active Directory
  • Hyper-V & VMware
  • Microsoft Office 
  • ServiceNow
  • Oracle
He needs 2 weeks' notice to start
He is amenable to working on a dayshift schedule for any full-time role. 

Predictive Index Behavioral Profile- Collaborator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Oliver is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Oliver is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.





 

Employment History

Customer Service Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2002 to December 2003 (15 Months)

Duties and Responsibilities:

  • Provision of support and services to and for the planholder, which shall include, but not limited to, policy issue, policy service, collections, data encoding and planholder reception
  • Undertaking of related and other tasks as may be assigned
  • Assist the Customer Service Officer and Customer Service Manager in attending the planholders

Sales Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2003 to May 2004 (5 Months)

Duties and Responsibilities:

  • Required to perform and pursue the highest possible level in the categories of sales production, continued education, responsibility and team commitment and morals and ethics
  • Deliver high quality and accurate presentations to all qualified persons who enter the Sales Center
  • Encourage prospects to acquire a plan and complete the gross contract price to the best of my ability
  • Fully complete and endorse to proper personnel all necessary documentation that is required to produce a policy
  • Secure quality referrals from all planowners who wish to participate in the referral program
  • Consistently follow-up on pending accounts until my clients have completed the total initial deposit and required paperworks
  • Maintain the production standards that are set by the company

ESC Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2005 to April 2006 (10 Months)

Duties and Responsibilities:

  • Handle supervisor / escalated calls in a timely manner.
  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers

Senior L2 TSR

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

November 2006 to September 2009 (34 Months)

Duties and Responsibilities:

  • Provide advanced troubleshooting like malware removal, wireless networking, internet and email set-up, Microsoft office products, Windows XP and Vista setup and configuration
  • Security software deployment to client’s workstation
  • Provide consistent, high quality service and accurate information to customers.
  • Provide first-level technical support on basic operational or maintenance of a personal computers and /or peripherals using documented procedures and available tools.
  • Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.
  • Escalate problems when unable to make proper determination.
  • Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
  • Log customer contacts.

Senior Consultant / L2 SME

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2009 to September 2012 (36 Months)

Duties and Responsibilities:

 
  • Handle supervisor / escalated calls in a timely manner.
  • Helping customers with basic configuration and installation of certain security software (purchased separately by Customer); setup virus scan and personal firewall.
  • Peripheral Installation and “How-to” Support
  • Help install popular printers, cameras, mice and keyboards; troubleshoot common issues.
  • Spyware and Virus Diagnosis and Removal troubleshooting. Security software deployment to client’s workstation
  • Provides support for Smart Phones (Iphone, Nokia, Blackberry, HTC), Gaming Consoles (XBOX360, Wii, PS3), Digital Camera, Digital Camcorder.
  • Provides assistance and troubleshooting on Internet connectivity issues; DSL cable, filters, Modems and Routers; Operating Systems (Windows 7, MS Vista, MS XP)
  • PC optimization
  • Delete, modify and back up registry files, address Windows registry and control panel issues, add registry entries.
  • Provides Software installation and “How to” Support
  • Helping customers from UK with installation and how to setup common software applications, including how-to support for common Microsoft and Adobe Applications
  • Operating System(OS) Installation and Support
  • Help installing, upgrading and setting up Windows 7, Windows Vista™ and XP operating systems. Help with re-installations to resolve spyware or virus issues. Help with OS maintenance and “how to” questions. 

L3 System Administrator

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2012 to June 2014 (20 Months)

Duties and Responsibilities:

  • Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
  • Supports and Managed Companies Servers, Backup and Restore, Microsoft Exchange Server, MS Messaging
  • Patching of Servers
  • Assists the end-user with the installation of hardware drivers and applications remotely.
  • Walk through the end-user in connecting to the company's Virtual Private Network(VPN)
  • Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
  • Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
  • Security software deployment to client’s workstation

Retention Support III

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2014 to February 2015 (7 Months)

Duties and Responsibilities:

  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers.
  • Assist Team Leader in doing reports

Senior Service Desk Escalation (L2)

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2015 to September 2016 (15 Months)

Duties and Responsibilities:

  • Handle escalation calls
  • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
  • Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
  • Main task is to log and escalate tickets to the correct support group.
  • Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
  • Assists the end-user with the installation of hardware drivers and applications remotely.
  • Walks the end-user in connecting to the company's Virtual Private Network(VPN)
  • Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
  • Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
  • Doing procurement of products needed by the client
  • Assist Team Leader in doing reports

Service Operations Analyst L2 ( NOC & Desktop Support)/ POC

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

September 2016 to December 2017 (15 Months)

Duties and Responsibilities:

  • Experience with MS Suite (Ad, Exchange etc) with strong knowledge of desktop operating systems, MS Office and Citrix understanding
  • Supports Exchange Servers, MS Messaging, Office 365 set up and troubleshooting
  • Security software deployment to client’s workstation
  • Experience operating a Service Desk/ Help Desk software management tool 
  • Strong understanding of file share permissions and group policy 
  • Capability to work on multiple competing customer needs with flexibility and professionalism 
  • Ability to recognize when an issue requires escalation to other members of the team
  • Familiar with standard LAN, WAN, IPT and Wireless connectivity
  • Knowledge & experience of working with Microsoft Windows and machine imaging
  • Knowledge & experience working with remote tools, System Monitoring and Video Conferencing management
  • Asset Management. Audit of hardware peripherals. Procurement of products.
  • Monitor system alerts on a daily basis
  • 2nd in line when Team Leader is not around.

Technical Application Support Engineer / Point of Contact

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

February 2018 to August 2021 (42 Months)

Duties and Responsibilities:

  • Provide professional application and technical support & consultation to clients of D+H Payment products, typically banks or major corporations
  • Act as a tier 3 escalation point for Technical Application Support staff; execute escalation procedures when applicable, as defined by management
  • Provide guidance, training and mentorship for support staff of all levels
  • In-depth training for new staff
  • Ongoing training for staff of all levels
  • Create training materials and training plans for future and current staff
  • Assist with day-to-day team coordination as a backup to management
  • Create and maintain documentation pertaining to daily operations of the group
  • Work collaboratively with customers’ and D+H technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third party vendors
  • Work assigned cases through the full case management life cycle
  • Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management
  • Help other staff work their cases to resolution in the same fashion
  • Cases are accessible internally and by D+H clients.
  • Closely follow all processes as formally documented and as otherwise defined by management; seek and suggest improvements to process
  • Lead installation, implementation and client coordination of testing fixes provided by development for production related issues; document work following change control protocol
  • Install and maintain test environments for support of the group
  • Participate in and often lead infrastructure changes that relate to Payment products
  • Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications D+H sells
  • Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications

Senior Cloud Site Reliability Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2021 to September 2023 (23 Months)

Duties and Responsibilities:

  • Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks; Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7
  • Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling; Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, and systems administration.
  • Incident and Problem Management
  • Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention
  • Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies
  • Drive capacity planning by monitoring system resource utilization, errors, and alerts trends
  • Document system architectures, systems configurations, and technical operational processes and policies
  • Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night)
  • Participate in maintenance activities and on-call rotations as required
  • Execute disaster recovery plans and report on metrics related to those activities, or those which may be required, requested, or entrusted to me by my supervisor from time to time.

CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2004 to March 2005 (9 Months)

Duties and Responsibilities:

  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers.
  • Provide enhanced directory assistance which includes business listings and residential listings.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTING

Graduation Date:

January 1, 2001

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

COMPUTER SYSTEMS & NETWORK TECHNOLOGY

Graduation Date:

January 1, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory,

INTERMEDIATE ★★

    Oracle

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 461.06 (download), 319.14 (upload)
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $11.81/hr

Jestoni

Candidate ID: 523438


ADVANCED

    Mechanical Engineering, Project Management, AutoCAD...

INTERMEDIATE

    Material Cost Estimation, 3D Design, PlanSwift, MicroStation...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Jestoni has a bachelors degree in mechanical engineering. He is a licensed engineer for 9 years now.

He has worked with clients locally, from Japan and the US. The industries he worked on include construction and manufacturing.

He is skilled in the following:
  • HVAC Design 
  • HVAC Engineering
  • Project Management
  • Project Planning
  • Project Engineering
  • Estimation
Software he has used include:
  • AutoCAD
  • Microstation
  • TFAS CAD
  • PlanSwift
  • BlueBeam
One of his greatest achievements is working on-site on a project in Tokyo where he accomplished different tasks that included designing MEPF layouts, preparing and reviewing design calculations, and drawings for CAD inputs, site supervision and preparing engineering reports.

He handled projects wherein he did load calculations and did them manually.

He is also adept in creating mechanical take-offs and estimations.

He is available to work full-time and can start ASAP.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary 

Jestoni is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise.  Works at a steady, even pace, leveraging their background for the betterment of the team, company, or
customer. 

He is reserved and accommodating, expressing himself sincerely and factually. In general, he is rather cautious and conservative in style, skeptical about anything new or unfamiliar or any change in the traditional way of doing things. Possessing the ability to strongly concentrate on the job at hand, they are most effective when given uninterrupted blocks of time. Has better-than-average aptitude for work that is analytical or technical in nature.

Employment History

Mechanical Site Engineer

Industry:

Construction / Building / Engineering

Employment Period:

June 2017 to May 2021 (47 Months)

Duties and Responsibilities:

  • Design mechanical, fire protection system and/or plumbing layouts.
  • Prepare and review design calculations based on the requirement of the client.
  • Develop specifications to meet project requirements.
  • Develop drawings for Cad input.
  • Review drawings from CAD provided by the client or from the designer.
  • Carry out duties in accordance with quality and environmental management systems, health and safety policies, and procedures.
  • Supervise the on-site project installation of the design plans and layouts.
  • Delegate tasks and responsibilities to appropriate personnel
  • Prepare engineering reports by collecting, analyzing, and summarizing data in the ongoing construction.

Junior Project Manager and Estimator

Industry:

Construction / Building / Engineering

Employment Period:

September 2021 to August 2023 (23 Months)

Duties and Responsibilities:

  • Review design drawings and check all the necessary information needed for creating the bid documents. Create the Mechanical take-off based on the Mechanical Schedule.
  • Request for quotation/pricing to all approved Vendors/ Suppliers that are required for the project.
  • Estimate accurately each job required for the specific scope of work, including labor cost per each job requirement.
  • Ensures Bid Documents and Vendor Quotations/Pricing are prepared based on the schedule given by the Project Manager in accordance GC Bid date.
  • Create design mechanical drawing as needed for the preparation of ducting and HVAC piping estimate.
  • Draft the Estimate Sheet which includes the selected pricing from approved Vendors/Suppliers to be reviewed by the Project Manager.
  • Create the Proposal Sheet which includes all the mechanical requirements for the project and the final bidding price to be approved by the Project Manager.

Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2015 to May 2017 (19 Months)

Duties and Responsibilities:

  • Supervise and oversee the execution of the project installation of the design plans and layouts.
  • Prepare construction and layout plans.
  • Check any deviations in design as implemented in the project and recommend prompt corrective actions.
  • Estimates project estimation costs.
  • Decide on technical equipment to be used.

Process Engineer

Industry:

Manufacturing / Production

Employment Period:

January 2015 to July 2015 (5 Months)

Duties and Responsibilities:

  •  Develop, implement, improve, and maintain the stability and capability of the process
  • Gather and analyze data to recommend corrective actions and improvements.
  • Support on Law Yield Analysis related to new material, new design, new methods/processes, new machines, etc.
  • Provides technical support for preventive maintenance, repair, and troubleshooting of equipment as well as assisting technicians on their daily activities.
  • Improve production efficiency by analyzing and planning workflow, space requirements, and equipment layouts.
  • Assure product and process quality by design, testing methods, and establishing standards for the manufacturing process.
  • Collaborate with technicians and operators and other personnel to identify.
  • Define and develop solutions to production problems as well as in developing and testing product/process improvement and procedures.
  • Provide decision-making information by calculating production labor and material cost, reviewing production schedules, and estimating future requirements.
  • Prepare engineering reports by collecting, analyzing, and summarizing information and trends.
  • Keep equipment operational by conducting maintenance and repair services following manufacturing instructions and established standards.

Education History

Field of Study:

Major:

Graduation Date:

January 2, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

May 13, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Mechanical EngineeringProject ManagementAutoCAD

INTERMEDIATE ★★

    Material Cost Estimation3D DesignPlanSwiftMicroStation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS
  • Processor: i7 - 8550U
  • Operating System: Windows 11

All-inclusive Rate: USD $11.81/hr

Jestoni

Candidate ID: 523438


ADVANCED

    Mechanical Engineering, Project Management, AutoCAD...

INTERMEDIATE

    Material Cost Estimation, 3D Design, PlanSwift, MicroStation...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

Jestoni has a bachelors degree in mechanical engineering. He is a licensed engineer for 9 years now.

He has worked with clients locally, from Japan and the US. The industries he worked on include construction and manufacturing.

He is skilled in the following:
  • HVAC Design 
  • HVAC Engineering
  • Project Management
  • Project Planning
  • Project Engineering
  • Estimation
Software he has used include:
  • AutoCAD
  • Microstation
  • TFAS CAD
  • PlanSwift
  • BlueBeam
One of his greatest achievements is working on-site on a project in Tokyo where he accomplished different tasks that included designing MEPF layouts, preparing and reviewing design calculations, and drawings for CAD inputs, site supervision and preparing engineering reports.

He handled projects wherein he did load calculations and did them manually.

He is also adept in creating mechanical take-offs and estimations.

He is available to work full-time and can start ASAP.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary 

Jestoni is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise.  Works at a steady, even pace, leveraging their background for the betterment of the team, company, or
customer. 

He is reserved and accommodating, expressing himself sincerely and factually. In general, he is rather cautious and conservative in style, skeptical about anything new or unfamiliar or any change in the traditional way of doing things. Possessing the ability to strongly concentrate on the job at hand, they are most effective when given uninterrupted blocks of time. Has better-than-average aptitude for work that is analytical or technical in nature.

Employment History

Mechanical Site Engineer

Industry:

Construction / Building / Engineering

Employment Period:

June 2017 to May 2021 (47 Months)

Duties and Responsibilities:

  • Design mechanical, fire protection system and/or plumbing layouts.
  • Prepare and review design calculations based on the requirement of the client.
  • Develop specifications to meet project requirements.
  • Develop drawings for Cad input.
  • Review drawings from CAD provided by the client or from the designer.
  • Carry out duties in accordance with quality and environmental management systems, health and safety policies, and procedures.
  • Supervise the on-site project installation of the design plans and layouts.
  • Delegate tasks and responsibilities to appropriate personnel
  • Prepare engineering reports by collecting, analyzing, and summarizing data in the ongoing construction.

Junior Project Manager and Estimator

Industry:

Construction / Building / Engineering

Employment Period:

September 2021 to August 2023 (23 Months)

Duties and Responsibilities:

  • Review design drawings and check all the necessary information needed for creating the bid documents. Create the Mechanical take-off based on the Mechanical Schedule.
  • Request for quotation/pricing to all approved Vendors/ Suppliers that are required for the project.
  • Estimate accurately each job required for the specific scope of work, including labor cost per each job requirement.
  • Ensures Bid Documents and Vendor Quotations/Pricing are prepared based on the schedule given by the Project Manager in accordance GC Bid date.
  • Create design mechanical drawing as needed for the preparation of ducting and HVAC piping estimate.
  • Draft the Estimate Sheet which includes the selected pricing from approved Vendors/Suppliers to be reviewed by the Project Manager.
  • Create the Proposal Sheet which includes all the mechanical requirements for the project and the final bidding price to be approved by the Project Manager.

Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2015 to May 2017 (19 Months)

Duties and Responsibilities:

  • Supervise and oversee the execution of the project installation of the design plans and layouts.
  • Prepare construction and layout plans.
  • Check any deviations in design as implemented in the project and recommend prompt corrective actions.
  • Estimates project estimation costs.
  • Decide on technical equipment to be used.

Process Engineer

Industry:

Manufacturing / Production

Employment Period:

January 2015 to July 2015 (5 Months)

Duties and Responsibilities:

  •  Develop, implement, improve, and maintain the stability and capability of the process
  • Gather and analyze data to recommend corrective actions and improvements.
  • Support on Law Yield Analysis related to new material, new design, new methods/processes, new machines, etc.
  • Provides technical support for preventive maintenance, repair, and troubleshooting of equipment as well as assisting technicians on their daily activities.
  • Improve production efficiency by analyzing and planning workflow, space requirements, and equipment layouts.
  • Assure product and process quality by design, testing methods, and establishing standards for the manufacturing process.
  • Collaborate with technicians and operators and other personnel to identify.
  • Define and develop solutions to production problems as well as in developing and testing product/process improvement and procedures.
  • Provide decision-making information by calculating production labor and material cost, reviewing production schedules, and estimating future requirements.
  • Prepare engineering reports by collecting, analyzing, and summarizing information and trends.
  • Keep equipment operational by conducting maintenance and repair services following manufacturing instructions and established standards.

Education History

Field of Study:

Major:

Graduation Date:

January 2, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

May 13, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Mechanical EngineeringProject ManagementAutoCAD

INTERMEDIATE ★★

    Material Cost Estimation3D DesignPlanSwiftMicroStation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS
  • Processor: i7 - 8550U
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Karl

Candidate ID: 523398


ADVANCED

    Customer Service, Customer Support, Customer Handling...

INTERMEDIATE

    Remote Computer Repair, IT Technical Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Karl finished a bachelor's degree in information technology. In his college days, he once experienced spending his short vacation to take on a part-time job while waiting for the second semester to commence. For three months, he has maximized his time to earn money while working as an Usher/Porter in a local retail company. It is where he started providing customer service.
  • He is married with 2 kids.
  • He formally started his career as a Technical Support Representative where he has provided customer support through inbound and outbound calling.
  • He has catered to clients in the US and Canada.
  • He was also exposed to sales in offering products to the customers.
  • He was awarded as a top performer.
  • He is proficient in the following tools:
    • CRM - Microsoft Dynamics CDAX
    • VoIP - Genesys Cloud
    • Remote Tool - Rescue+ App
    • Sales Tool - Global Newton
    • Microsoft Office (Excel / Word / PowerPoint / Outlook )
  • He is available to start immediately and is amenable to work in any time zone for any full-time or part-time positions.
  • Karl is one of our previous RemoteCon. 
Predictive Index Behavioral Profile - Individualist


Strongest Behaviors 
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
Behavioral Summary 

Karl is independent and individualistic in thinking and behavior. He has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risks, he is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, Karl is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set, they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2022 to September 2023 (13 Months)

Duties and Responsibilities:

  • Take inbound calls for customers concerns
  • Do Outbound calls for following up customers pending cases.
  • Troubleshoot printers.
  • Troubleshoot Computer Hardware and Software
  • Troubleshoot network connection.
  • Process sales and orders
  • Do logistics for pending or delayed orders.

Virtual Assistant (Customer Service)

Industry:

Consulting (Business & Management)

Employment Period:

September 2023 to March 2024 (6 Months)

Duties and Responsibilities:

  • Attend regular Skype meetings with the client and his team
  • Contact candidates from the client's database
  • Contact clients from the daily call list and determine whether the business is in the market for new staff
  • Data entry/encoding notes and details of the calls made.
  • Sending End of Day reports

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 20, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Customer Support, Customer Handling,

INTERMEDIATE ★★

    Remote Computer RepairIT Technical Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16087647710
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI
  • Processor: Ryzen 5 5600
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Karl

Candidate ID: 523398


ADVANCED

    Customer Service, Customer Support, Customer Handling...

INTERMEDIATE

    Remote Computer Repair, IT Technical Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Karl finished a bachelor's degree in information technology. In his college days, he once experienced spending his short vacation to take on a part-time job while waiting for the second semester to commence. For three months, he has maximized his time to earn money while working as an Usher/Porter in a local retail company. It is where he started providing customer service.
  • He is married with 2 kids.
  • He formally started his career as a Technical Support Representative where he has provided customer support through inbound and outbound calling.
  • He has catered to clients in the US and Canada.
  • He was also exposed to sales in offering products to the customers.
  • He was awarded as a top performer.
  • He is proficient in the following tools:
    • CRM - Microsoft Dynamics CDAX
    • VoIP - Genesys Cloud
    • Remote Tool - Rescue+ App
    • Sales Tool - Global Newton
    • Microsoft Office (Excel / Word / PowerPoint / Outlook )
  • He is available to start immediately and is amenable to work in any time zone for any full-time or part-time positions.
  • Karl is one of our previous RemoteCon. 
Predictive Index Behavioral Profile - Individualist


Strongest Behaviors 
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
Behavioral Summary 

Karl is independent and individualistic in thinking and behavior. He has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risks, he is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, Karl is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set, they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2022 to September 2023 (13 Months)

Duties and Responsibilities:

  • Take inbound calls for customers concerns
  • Do Outbound calls for following up customers pending cases.
  • Troubleshoot printers.
  • Troubleshoot Computer Hardware and Software
  • Troubleshoot network connection.
  • Process sales and orders
  • Do logistics for pending or delayed orders.

Virtual Assistant (Customer Service)

Industry:

Consulting (Business & Management)

Employment Period:

September 2023 to March 2024 (6 Months)

Duties and Responsibilities:

  • Attend regular Skype meetings with the client and his team
  • Contact candidates from the client's database
  • Contact clients from the daily call list and determine whether the business is in the market for new staff
  • Data entry/encoding notes and details of the calls made.
  • Sending End of Day reports

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 20, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Customer Support, Customer Handling,

INTERMEDIATE ★★

    Remote Computer RepairIT Technical Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16087647710
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI
  • Processor: Ryzen 5 5600
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.