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Hire World-Class, High Performing, Vetted Server Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
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Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Server Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Server Administrators

Our top-rated server administrators install, configure, and maintain various types of software and hardware. Make sure your server is up to date, secure, and performing efficiently with remote Filipino employees.

 

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Candidates:

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*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $14.00/hr

Bryan

Candidate ID: 564145

Systems Networking and Administration System Administrators Server Administrators Network Administrators

ADVANCED

    Windows Azure, Microsoft Active Directory, Windows Administration, Windows Server Administration...

INTERMEDIATE

    MySQL, Microsoft SQL Server...

Median Rate

$14.00

$14.84

if $1 = PHP52

$18.17

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 14.00 per hour or $USD 2426.61 per month

Remote Staff Recruiter Comments

  • Bryan has been working in the IT industry for more than 17 years.
  • He has worked as Systems and Network Engineer for Managed Service Providers for US clients and healthcare facility based in Singapore
  • He is mainly working on Level 2.5 cases related to Microsoft Azure and data security since Level 3 supports are for onsite.
  • He also followed ITIL and has working knowledge with Change Management
  • His technical skills include:
    • Software Skills:
      • Windows Server management, security and updates patching (Application, File, SQL, Cluster, Web, Parse, Build, etc.)
      • VMware vSphere
      • Datto, Axient backups
      • Veeam
      • Azure AD, InTune, MS365
      • Citrix, ASG-Remote Desktop, RDP
      • JAMS: Mediation, Arbitration and ADR Services
      • CRM Systems
      • Ticketing Systems/MSP Tools (N-Central, N-able, RMM, SolarWinds, ConnectWise, ServiceNow, Remedy)
      • Strong knowledge in Active Directory including GPO / GPP processing.
      • Microsoft Exchange: Administration, Creation, Modification and Deletion
      • Internet Information Services (IIS)
      • MS SQL / MYSQL Database and scripting
      • Power shell
    • Hardware Skills:
      • PC/Server troubleshooting, repair, and preventive maintenance.
      • Fundamental Networking and TCP/IP Knowledge
      • Troubleshoot supported modems, routers, and switches.
      • Servers and Network Printer Set up.
  • He can start ASAP and prefers full-time arrangement

Employment History

Customer Service Advisor

Industry:

Computer / Information Technology (Hardware)

Employment Period:

June 2007 to June 2008 (12 Months)

Duties and Responsibilities:

  • Handles technical issues of U.S. customer's Creative products via phone support and email and pushing sales to every customer. Participated as a front liner during Road shows and IT shows.

Operations Engineer IT Support Engineer

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2008 to March 2010 (19 Months)

Duties and Responsibilities:

  • Handle customer support enquiries via phone / email / support ticketing system. Response to support requests - Phone / Email / Support Ticketing System - within targeted time frame and resolve support requests with best possible solution(s).
  • Attending to data center customers and provide Data Center maintenance.
  • Setting up of servers (Windows 2003/2008, Linux Centos, FTP) as we as Windows clustering. Planning, Setup, Installation, Reinstallation, Migration, Maintain and Rectify server issues.
  • Network (LAN/WAN/VPN): Deploying and configuring network solutions such as CISCO routers and switches.
  • Server/network monitoring (Planning, Setup, Maintain and Rectify network issues).
  • Setup and maintenance of hosting accounts, web servers, MS Exchange (2003/2007) email and mobile email setup.
  • PC setup, configuration, and maintenance: Windows (XP, Vista), Linux Centos.
  • Perform after office hours provisioning and 1st level technical support.
  • Involve in new order process - such as setting up new hosting accounts, and new servers.
  • Active Directory Administration and Microsoft Exchange accounts Administration.
  • Monitor network stability, involve in planning, setup, maintenance and rectify network problem.
  • Assist to Sales to provide after-sales support.
  • Assist to attend to basic sales inquiry when sales representative is not available.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2005 to January 2007 (22 Months)

Duties and Responsibilities:

  • Handled 1st level phone support and email response for American clients' satellite service.
  • Provided technical support to American Customers, including equipment troubleshooting, installment and activation. Provided marketing information to customers and handled general queries.

Desktop Support Engineer IT Systems Security Administrator

Industry:

Banking / Financial Services

Employment Period:

April 2010 to November 2011 (19 Months)

Duties and Responsibilities:

  • Provide full support to RBS users with issues from all in-house applications (AS400, Kondor+, etc.), Windows OS (XP) administration, as well as Microsoft Office 2003/2007/2010, SharePoint etc.
  • Provide trade floor desktop support for applications/systems such as Reuters3000Xtra, RMDS, Bloomberg, Bloomberg Anywhere, etc.
  • MS Exchange (2003), Outlook, and Lotus Notes (client and domino) email and mobile (Blackberry) setup, configuration, and maintenance.
  • Provide PC upgrade and Desktop Support Services to the RBS Infrastructure Integration Program. Build office PC/Laptop using existing corporate build processes.
  • Provide immediate personal L2/L3 support to front-office users. Provide desk-side assistance to back-office users.
  • Utilize Active Directory for user/group/machine accounts management and administration.
  • Manage PROJECTS within Singapore IT service desk purview (such as PC deployment, process enhancement, application UAT testing, etc.). Disaster Recovery site included.
  • Provide Core Desktop Support (3rd line) to Front/Back Office users through escalation channel by IT Service Desk, Desktop Support team etc.
  • Serve as back-up leader to the service desk team. Site survey on Hardware and Logging.
  • Manages changes using change requests web application while complying with banking security standards.
  • Manages all reporting needs for Singapore and/or the region. Includes data generation, analysis and summarized information for recommendation, presentation etc. Ensures high level of end-user satisfaction. Ensure the team pro-actively document all knowledge and experience in the share depository and participate in knowledge sharing / training for the team.
  • Performs system security administration on technology platforms in accordance with the defined policies, standards, and procedures of the organization, as well as with industry best practices and vendor guidelines. Utilizes Phone / Ticketing Systems (Remedy Tool).
  • Performs assessments, installation and configuration of security tools, systems, and applications, including Identity Management systems and host-based security systems.

Systems Analyst

Industry:

Telecommunication

Employment Period:

May 2018 to November 2021 (41 Months)

Duties and Responsibilities:

Responsible for the identification of system requirements, documentation, testing and presentation of technology initiatives; participate in determining/defining project requirements. Develop thorough design and end user documentation; research, plan, install, configure, troubleshoot, maintain, and upgrade vendor software; draw up specific proposals for modified or
replacement programs: partner with other technical staff to ensure connectivity and compatibility between systems.

Systems Analysis Functions –
  • Lead, and participate in as necessary, the activities related to the identification of system requirements, documentation, testing and presentation of assigned business segments technology initiatives while adhering to established policies and procedures.
  • Identify system issues within scope of responsibility ensuring issues are brought to timely resolution and documented according to department standards.
  • Maintain large scale multi-tenant communication platform ensuring departmental best practices are followed, as required.
  • Act as a liaison between information technology and appropriate department or staff in efforts to drive strategic systems technology initiatives.
  • Participate in determining/defining project requirements.
  • As required, work with appropriate resource (e.g., engineering, etc.) to approve/accept documentation related to platform build outs.
  • Continuously update existing platform documentation
  • Conduct testing on existing systems to varying degrees as required (e.g., unit, capacity, or failover testing, etc.)
  • Conduct technical research to analyze existing programs for deficiencies or areas that can be improved.
  • Identify options for potential solutions and assessing them for both technical and business suitability.
  • Partner with other technical staff, (e.g., networking, telecom, application development, etc.) to ensure connectivity and compatibility between systems.
  • Draw up specific proposals for modified or replacement programs.
  • Research, plan, install, configure, troubleshoot, maintain, and upgrade vendor software.
Project Coordination –
  • Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).
  • Update project plan as necessary.
  • Monitor progress of tasks ensuring all deadlines are met as scheduled.
  • Provide management with status reports detailing status and timelines.
  • Follow all steps to close project which may include conducting meetings, completing project reports, and maintaining completed project file.
Problem Resolution –
  • Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.
  • Respond with a sense of urgency to problems escalated to employee's level.
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.
  • Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met.
  • Ensure quality resolution and thorough and accurate documentation of customer issues.
  • Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.
  • Participate in creating, administering, and continuously updating procedures for resolution of all related issues.
Team Interfaces/Customer Service –
  • Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
  • Cooperate with team members to meet goals or complete tasks.
  • Provide quality customer service that exceeds customer expectations and improves level of service being provided.
  • Treat all internal/external customers, team members and department contacts with dignity/respect.
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.

Azure Network Engineer

Industry:

Banking / Financial Services

Employment Period:

August 2022 to November 2023 (14 Months)

Duties and Responsibilities:

  • Perform daily monitoring operation and support.
  • Assist in analysing, assigning, and escalating support calls • Provide remote technical support to 100+ clients.
  • Provide continuous patch updates and maintain IT hygiene.
  • Conduct monthly review of incidents and service requests to analyse and recommend improvements in quality.
  • Administer SharePoint, Azure AD, Intune, Teams and MS365
  • Troubleshooting Windows / Mac Desktops and Laptops
  • Security systems (Sophos, Zoho Vault)
  • MSP Tools (RMM, N-Able)

IT Support Engineer Grade II

Industry:

Healthcare / Medical

Employment Period:

May 2012 to August 2017 (63 Months)

Duties and Responsibilities:

  • Administration of LAN / WAN, Windows Server 2000/2003/2008, Print Servers and Lotus Notes Servers.
  • IT related inquiry and desktop support (PC/Notebook, Printer and Copier Machine, etc.)
  • Antivirus patches update, clean up and validation of PCs.
  • IT equipment/consumable inventory management/replenishment. IT store/server room housekeeping.
  • Multiple Hospital Software (VI & SAP) installation and updates maintenance
  • Backup/restoration of database and backup tape management
  • Administration of network infra and servers, and user account creation for: Lotus Notes; External Email; Active Directory; Buffalo server; CRM Web Update and backup
  • Windows Active Directory configuration, maintenance, and monitoring. Email ID management.
  • Develop and maintain standard operating procedures. Procurement Orders and Invoice management
  • Support users on desktop settings, emails, printers, and office applications.
  • Maintain IT inventory and keep track of changes in the network.
  • Complete installation of Windows. Configuration, deployment, and maintenance
  • Conduct training every month to St. Luke’s Hospital staff to answer questions and to share knowledge to address simple IT matters to minimize delays in support response.
  • Mobile device email setup
  • Documentation of server management and other IT systems.
  • Network and Wi-Fi maintenance.

T2 NOC System Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2022 to November 2024 (33 Months)

Duties and Responsibilities:

  • Tier 2 Service Desk: Resolve escalated support tickets for customers via both phone and email, along with proactive support for monitored environments.
  • Working experience supporting all current Microsoft Windows Operating Systems (Windows 10, Windows Server 2016, 2019)
  • Working experience supporting various hardware technologies including PCs, Servers, Printers, etc.
  • Working experience supporting Cloud technologies including Office 365, Intune, and Azure AD, etc.
  • Working experience supporting in Active Directory, PowerShell, Scripting, etc.
  • Working experience supporting remote access technologies including Citrix, RDS, VPN, etc.
  • Experience supporting and troubleshooting of TCP/IP, endpoint security, DNS, DHCP, etc.
  • Continue to expand knowledge and experience gaining expertise in various technologies.
  • Experience with 2-factor authentication (Microsoft/Google Authenticator, DUO)
  • Security systems (SIEM, Sentinel One, Threat Locker)
  • Backup solutions (Datto, Veeam, VMware, Axcient)
  • MSP Tools (N-Central, N-able, RMM, SolarWinds)

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 31, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Windows Azure, Microsoft Active Directory, Windows Administration, Windows Server Administration, Microsoft Windows Server, SolarWinds, X Window System, Windows Server, Windows applications, VMware,

INTERMEDIATE ★★

    MySQLMicrosoft SQL Server

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16357178343
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 1.38 GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 1.38 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $22.20/hr

Mark

Candidate ID: 523663

Systems Networking and Administration System Administrators Server Administrators IT HelpDesk Specialists

ADVANCED

    Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory...

INTERMEDIATE

    Oracle...

Median Rate

$22.20

$23.72

if $1 = PHP52

$29.71

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 22.20 per hour or $USD 3848.58 per month

Remote Staff Recruiter Comments

Oliver has an associate degree in Computer Systems & network technology. He has been working for 10 years in the BPO and IT industries supporting both Australian and US clients. He has handled different roles such as Senior Cloud Site Reliability Engineer, Technical Application Support Engineer, Service Operations Analyst L2 (NOC & Desktop Support), and L3 System Administrator. He has acquired both ITIL Foundation Certification and Microsoft Certified Windows 7 Certification. His expertise is in line with infrastructure and databases. He has performed the following tasks:
  • Maintaining, restoring, and doing back-ups for the database
  • Handling application support in the US under a Financial account
  • Support exchange servers and office365 set-up
  • Supporting end-users issues with Active Directory, company servers, backup & restore messaging, and security software installation under the workstation
One of the highlights of his career was when he was given a commendation along with his other teammates when they handled and solved a complex issue of their client. 
He is proficient in using the following tools/software:
  • Windows Servers (2008, 2012, 2022)
  • SQL Management Studio
  • Windows 7, 10 & 11
  • Office365
  • Active Directory
  • Azure Active Directory
  • Hyper-V & VMware
  • Microsoft Office 
  • ServiceNow
  • Oracle
He needs 2 weeks' notice to start
He is amenable to working on a dayshift schedule for any full-time role. 

Predictive Index Behavioral Profile- Collaborator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Oliver is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Oliver is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.





 

Employment History

Customer Service Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2002 to December 2003 (15 Months)

Duties and Responsibilities:

  • Provision of support and services to and for the planholder, which shall include, but not limited to, policy issue, policy service, collections, data encoding and planholder reception
  • Undertaking of related and other tasks as may be assigned
  • Assist the Customer Service Officer and Customer Service Manager in attending the planholders

Sales Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2003 to May 2004 (5 Months)

Duties and Responsibilities:

  • Required to perform and pursue the highest possible level in the categories of sales production, continued education, responsibility and team commitment and morals and ethics
  • Deliver high quality and accurate presentations to all qualified persons who enter the Sales Center
  • Encourage prospects to acquire a plan and complete the gross contract price to the best of my ability
  • Fully complete and endorse to proper personnel all necessary documentation that is required to produce a policy
  • Secure quality referrals from all planowners who wish to participate in the referral program
  • Consistently follow-up on pending accounts until my clients have completed the total initial deposit and required paperworks
  • Maintain the production standards that are set by the company

ESC Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2005 to April 2006 (10 Months)

Duties and Responsibilities:

  • Handle supervisor / escalated calls in a timely manner.
  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers

Senior L2 TSR

Industry:

Employment Period:

November 2006 to September 2009 (34 Months)

Duties and Responsibilities:

  • Provide advanced troubleshooting like malware removal, wireless networking, internet and email set-up, Microsoft office products, Windows XP and Vista setup and configuration
  • Security software deployment to client’s workstation
  • Provide consistent, high quality service and accurate information to customers.
  • Provide first-level technical support on basic operational or maintenance of a personal computers and /or peripherals using documented procedures and available tools.
  • Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.
  • Escalate problems when unable to make proper determination.
  • Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
  • Log customer contacts.

Senior Consultant / L2 SME

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2009 to September 2012 (36 Months)

Duties and Responsibilities:

  • Handle supervisor / escalated calls in a timely manner.
  • Helping customers with basic configuration and installation of certain security software (purchased separately by Customer); setup virus scan and personal firewall.
  • Peripheral Installation and “How-to” Support
    • Help install popular printers, cameras, mice and keyboards; troubleshoot common issues.
  • Spyware and Virus Diagnosis and Removal troubleshooting. Security software deployment to client’s workstation
  • Provides support for Smart Phones (Iphone, Nokia, Blackberry, HTC), Gaming Consoles (XBOX360, Wii, PS3), Digital Camera, Digital Camcorder.
  • Provides assistance and troubleshooting on Internet connectivity issues; DSL cable, filters, Modems and Routers; Operating Systems (Windows 7, MS Vista, MS XP)
    • PC optimization
    • Delete, modify and back up registry files, address Windows registry and control panel issues, add registry entries.
  • Provides Software installation and “How to” Support
    • Helping customers from UK with installation and how to setup common software applications, including how-to support for common Microsoft and Adobe Applications
  • Operating System(OS) Installation and Support
    • Help installing, upgrading and setting up Windows 7, Windows Vista™ and XP operating systems. Help with re-installations to resolve spyware or virus issues. Help with OS maintenance and “how to” questions. 

L3 System Administrator

Industry:

Employment Period:

October 2012 to June 2014 (20 Months)

Duties and Responsibilities:

  • Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
  • Supports and Managed Companies Servers, Backup and Restore, Microsoft Exchange Server, MS Messaging
  • Patching of Servers
  • Assists the end-user with the installation of hardware drivers and applications remotely.
  • Walk through the end-user in connecting to the company's Virtual Private Network(VPN)
  • Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
  • Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
  • Security software deployment to client’s workstation

Retention Support III

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2014 to February 2015 (7 Months)

Duties and Responsibilities:

  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers.
  • Assist Team Leader in doing reports

Senior Service Desk Escalation (L2)

Industry:

Employment Period:

June 2015 to September 2016 (15 Months)

Duties and Responsibilities:

  • Handle escalation calls
  • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
  • Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
  • Main task is to log and escalate tickets to the correct support group.
  • Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
  • Assists the end-user with the installation of hardware drivers and applications remotely.
  • Walks the end-user in connecting to the company's Virtual Private Network(VPN)
  • Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
  • Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
  • Doing procurement of products needed by the client
  • Assist Team Leader in doing reports

Service Operations Analyst L2 ( NOC & Desktop Support)/ POC

Industry:

Employment Period:

September 2016 to December 2017 (15 Months)

Duties and Responsibilities:

  • Experience with MS Suite (Ad, Exchange etc) with strong knowledge of desktop operating systems, MS Office and Citrix understanding
  • Supports Exchange Servers, MS Messaging, Office 365 set up and troubleshooting
  • Security software deployment to client’s workstation
  • Experience operating a Service Desk/ Help Desk software management tool 
  • Strong understanding of file share permissions and group policy 
  • Capability to work on multiple competing customer needs with flexibility and professionalism 
  • Ability to recognize when an issue requires escalation to other members of the team
  • Familiar with standard LAN, WAN, IPT and Wireless connectivity
  • Knowledge & experience of working with Microsoft Windows and machine imaging
  • Knowledge & experience working with remote tools, System Monitoring and Video Conferencing management
  • Asset Management. Audit of hardware peripherals. Procurement of products.
  • Monitor system alerts on a daily basis
  • 2nd in line when Team Leader is not around.

Technical Application Support Engineer / Point of Contact

Industry:

Employment Period:

February 2018 to August 2021 (42 Months)

Duties and Responsibilities:

  • Provide professional application and technical support & consultation to clients of D+H Payment products, typically banks or major corporations
  • Act as a tier 3 escalation point for Technical Application Support staff; execute escalation procedures when applicable, as defined by management
  • Provide guidance, training and mentorship for support staff of all levels
  • In-depth training for new staff
  • Ongoing training for staff of all levels
  • Create training materials and training plans for future and current staff
  • Assist with day-to-day team coordination as a backup to management
  • Create and maintain documentation pertaining to daily operations of the group
  • Work collaboratively with customers’ and D+H technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third party vendors
  • Work assigned cases through the full case management life cycle
  • Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management
  • Help other staff work their cases to resolution in the same fashion
  • Cases are accessible internally and by D+H clients.
  • Closely follow all processes as formally documented and as otherwise defined by management; seek and suggest improvements to process
  • Lead installation, implementation and client coordination of testing fixes provided by development for production related issues; document work following change control protocol
  • Install and maintain test environments for support of the group
  • Participate in and often lead infrastructure changes that relate to Payment products
  • Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications D+H sells
  • Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications

Senior Cloud Site Reliability Engineer

Industry:

Employment Period:

October 2021 to September 2023 (23 Months)

Duties and Responsibilities:

  • Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks; Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7
  • Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling; Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, and systems administration.
  • Incident and Problem Management
  • Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention
  • Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies
  • Drive capacity planning by monitoring system resource utilization, errors, and alerts trends
  • Document system architectures, systems configurations, and technical operational processes and policies
  • Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night)
  • Participate in maintenance activities and on-call rotations as required
  • Execute disaster recovery plans and report on metrics related to those activities, or those which may be required, requested, or entrusted to me by my supervisor from time to time.

CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2004 to March 2005 (9 Months)

Duties and Responsibilities:

  • Handle customer calls in a timely manner.
  • Provide consistent, high quality service and accurate information to customers.
  • Provide enhanced directory assistance which includes business listings and residential listings.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Graduation Date:

January 2, 2001

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Graduation Date:

January 2, 2002

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory,

INTERMEDIATE ★★

    Oracle

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 461.06 (download), 319.14 (upload)
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer (Core I5)
  • Processor: Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $14.00/hr

ROELLIAM

Candidate ID: 509478

Systems Networking and Administration System Administrators Server Administrators Network Administrators

ADVANCED

    System Administration, Linux System Administration, Networking, Microsoft Server Administration...

INTERMEDIATE

    Project Management, Mac OS...

Median Rate

$14.00

$14.84

if $1 = PHP52

$18.17

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 14.00 per hour or $USD 1213.31 per month

Full Time: $USD 14.00 per hour or $USD 2426.61 per month

Remote Staff Recruiter Comments

Roe is a graduate of Computer Engineering and has been working for 17 years now. He is a Microsoft Certified Professional since 2006. He has been connected to different industries like Education, IT Consulting, BPO, Banking, and Human Resources Consulting. He has already handled different roles which include working as a Senior System Administrator, Security Test Analyst, Systems Engineer, Remote Desktop Support Engineer, Technical Support Engineer, and Infrastructure Engineer. He has prior experience supporting US and Australian clients via phone, email, chat, and remote sessions. He has advanced skills in System Administration and server and network security. He is also adept doing the following tasks:
  • Supporting and maintaining AWS Infrastructure
  • Does comprehensive support on client systems like web servers, FTP server, and Active Directory server/domain
  • Maintaining cloud networking of AWS
  • Handles the PCI compliance or security area
  • Research on how to enhance the system/cloud infrastructure of the client
  • Troubleshoot switch platforms and functionalities
  • Analyze logs and reports in Azure
  • Adhere to and remediate security risks and threats
  • Providing level 2 security support for the servers, desktops, and the users
  • Monitoring of Windows Citrix and  virtual machine servers
  • Deploying routers, edge switches, firewalls, and the cabling
  • Handling deployment of wifi connectivity\
He has acquired certification in Linux System Administration. 
He is proficient in using the following: 
  • IIS7&8
  • JIRA
  • Postman
  • Reetro, MigrationWiz
  • GoDaddy
  • DigiCert
  • Twilio
  • MailStore,
  • MXToolbox
  • Citrix
  • Windows Active Directory
  • TimeDoctor
  • Cloudyn
  • CloudFlare
  • SCCM,
  • HP OVCM
  • ServiceDesk Ticketing System
  • RequestIT
  • Airwatch
  • Remote Desktop,
  • BlackBerry Exchange Server
  • VMWare
  • VSphere
  • HP Device Manager
  • Mainframe
  • RightFax
  • Zoom
  • Skype
  • 8x8
  • TeamViewer
  • Siemens PABX
  • I/O Block termination
  • Avaya IP
  • AWS
  • Microsoft Azure
  • Microsoft Office 365
  • MSQL
  • BladeLogic servers
  • Windows9x/NT/2010/XP/Vista/10
  • Windows Servers
  • Linux (Redhat, Bitnami)
  • Mac OS
He needs to render 4 week's notice
He is amenable to working the dayshift schedule for both full-time and part-time roles.

Predictive Index Behavioral Profile- Controller

Strongest Behaviors
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
Behavioral Summary

Roe is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that he knows what he is talking about before speaking. Needs a lot of certainty and structure in his work so that it meets very high, specific quality standards.



 

Employment History

COMPUTER TECHNICIAN / COMPUTER INSTRUCTOR

Industry:

Education

Employment Period:

September 2004 to May 2006 (20 Months)

Duties and Responsibilities:

  • Working closely with other teaching and school staff.
  • Encouraging classroom discussions between pupil’s.
  • Teaching all areas of the school computer curriculum. 
  • Responsible for desktop support including assembly, installation, troubleshooting and maintenance.
  • Subject teacher in computer subjects.
  • Assists in desktop troubleshooting and setting dial-up internet connection.  Pioneer the LAN installation in Computer Laboratory.

TECHNICAL SUPPORT ENGINEER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2008 to September 2009 (11 Months)

Duties and Responsibilities:

  • Responsible for desktop support for approximately 900+ users.
  • 24/7 IT on call support and monitors stability of the systems and network infrastructure. 
  • Responsible for providing level 2 technical support for desktop, laptops, telephone sets, printers, operating system, and office automation software and applications to all internal users.
  • Aids in customizing, upgrading, integrating, and testing hardware and software facilities for users.
  • Document and track changes in any installation, movement, and repair of IBM, Lenovo, Dell and HP desktops. Printers such as HP Laser Jet M3035X5, HP Laserjet 2300n and HP Business inkjet 1100. Telephone sets such as AVAYA phones and headsets.
  • Document and track changes in the logistics supply of IT equipment/apparatus Appointed as POC (Point-ofContact) in IT assets or IT equipments inventory for PBCom IBM-Daksh.
  • Coordinate IT equipments with other vendors for purchasing and resolving IT-related issues.
  • Handle team/s for any tasks/projects assigned.

INFRASTRUCTURE ENGINEER / ASSOCIATE SYSTEMS ENGINEER

Industry:

Employment Period:

August 2006 to June 2008 (22 Months)

Duties and Responsibilities:

  • Configuring of Fortigate firewall such as block or unblock certain websites, create new policy routes, remote pre/post-installation and configuration of firewalls, filtering web contents, upgrading firmware versions, investigate any network slowdown in relation with the firewall and creation of vpn tunnel. Network troubleshooting and support both wired and wireless.
  • Implementation of Wifi Network Project through the configuration of 3Com 8760 Access Points, S3600 H3C POE Edge switches, H3C S7500, AR28-12 Router and Fortigate300A Firewall. Installation and configuration of H3C Quidview Network Management System. On-site support for Firewall, LAN and Wifi Network.
  • Planning, installation and implementation of WIFI network using 5 Linksys Wireless Access Points (WAP54G)
  • Continuation of the implementation of its network system. Basic Configuration and testing of 12 Cisco Express 500 switches. Assisted DILG IT personnel for the migration of the old network to its new network. Basic Configuration of Cisco 2851 Router and Cisco 2000 Series Wireless LAN Controller. Basic configuration Cisco Aironet 1010
  • Designed and implemented the Wifi Project using 4 units of 3Com 7760 Access Points and 40 units of 3Com OfficeConnect Wireless 54 Mbps 11g Compact USB Adapters.
  • Configuration of H3C-AR28-12 H3C S7500 Layer 3 Switch and H3C S3600 switches Router in Trinoma Mall. Installation and basic configuration of H3C Quidview Network and Management Software. Troubleshooting of merchants’ POS/LAN connectivity both Layer 1 and Layer 2.
  • As an IT Support, Proficient in using REMEDY (SRS) ticketing system, network routing and protocols, Cisco configurations, network management and Level 1 configuration of PBX (Hi-Path Siemens 4000). Deployment of desktops and peripherals. Perform troubleshooting and complex hardware and/or software upgrades or malfunctions at the desktop level. Making hardware recommendations to solve various business problems, and implementing solutions.

REMOTE DESKTOP SUPPORT ENGINEER

Industry:

Banking / Financial Services

Employment Period:

February 2010 to May 2011 (15 Months)

Duties and Responsibilities:

  • Reviewing, resolving and escalating issues of incident tickets queues for any related remote desktop issues/problems for Beryl Project.
  • Remote desktop issues include Operating systems such as Windows NT, XP, and Vista, Microsoft Office 2000, 2003 and 2007, MS Communicator 2003, Windows IE, HPOVCM, and other Citibank desktop applications
  • Used VMware technology for remote desktop support and troubleshooting.  Provisioning, managing and monitoring of VMware machines/desktops via VSphere, Citrix and Microsoft Active Directory.
  • Deploying software applications via Active Directory and software manager such as HP OVCM.
  • Monitor and update security patches of anti-virus application for desktops. 
  • Supporting users using remote tools and through calls.
  • 12/7 shifting schedules.

SYSTEMS ADMINISTRATOR

Industry:

Human Resources Management / Consulting

Employment Period:

April 2012 to November 2015 (43 Months)

Duties and Responsibilities:

  • IT EUC Tier 2 security support which involves assigning and issuing of RSA tokens, activating and troubleshooting VPN connections. Primary point person in administrator rights removal project. Creation of BTrust rules for local machines. 
  • IT EUC Tier 2 Mobility support which involves troubleshooting of software and hardware for iPhone, iPad, Android phones and Blackberry phones issued by ADP. Provisioning for both BES (Blackberry Enterprise Server) and AirWatch are also performed. Coordinating purchasing requests of mobile phones through Ariba.
  • IT EUC Tier 2 Exchange support works closely with the Exchange Engineering team with regards to ASD escalations, BES, Outlook 2007/2010 and Lync. 
  • Creating applications access such as Mainframes, Clarify, Rightfax and other in-house and 3rd party apps.
  • Monitoring Windows, Citrix and VM servers alerts and perform troubleshooting if needed, if not, proper escalation follows.
  • Software provisioning for Citrix and VM desktops using HPOVCM, SCCM and Active Directory.
  • Remote technical support for networking, telephony and servers from US counterpart.
  • Citrix and VM desktop for Philippines associates where in ticketing system is a required process of support.
  • Perform validation testing with internal engineering and clients.

SYSTEMS ENGINEER

Industry:

Employment Period:

August 2011 to February 2012 (6 Months)

Duties and Responsibilities:

  • IT technical support in Head Office. Managing desktops, servers and network systems.
  • Coordinating and managing vendors for hardware and software specifications and costing.
  • Design, collaborate and implement large-scale BPL technology and IT systems.  Pre-sales and post-sales support for projects handled.

SECURITY TEST ANALYST

Industry:

Human Resources Management / Consulting

Employment Period:

November 2015 to August 2018 (33 Months)

Duties and Responsibilities:

  • Provide subject matter expertise with reference to web application and vulnerability testing procedures.
  • Provide expertise and experience in information and data collection systems; data acquisition; web exploitation technologies; web analysis/evaluation attack processes and systems dissemination methods and tools.
  • Demonstrate and maintain current knowledge of industry trends and technologies.
  • Responsible for performing or assisting with configuring, integrating, supporting and administering all information security operations including application, database, desktop, network, server, remote device, network access and web security.
  • Taking full responsibility for delivering projects and collaborate with larger teams as necessary ▪ Penetration testing of web applications
  • Risk assessment of vulnerabilities and vulnerability reporting
  • Internal trainings to teammates about current procedures and technical tasks and projects
  • Development of internal tools useful for penetration testing
  • Leading projects related to security application and security test analyses Security compliance procedure
  • Consults with management and reviews project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, and allocation of resources.
  • Utilizes industry-accepted project management principles and firm-established project management tools and processes to direct project teams in the definition, planning and execution of complex long-term projects crossing multiple disciplines and geographies.
  • Utilizes industry-accepted methodologies and processes to bring projects in on schedule, within budget, and to the customer's requirements.

SYSTEMS ADMINISTRATOR

Industry:

Employment Period:

August 2018 to October 2019 (14 Months)

Duties and Responsibilities:

  • Provide troubleshooting, monitoring and reporting Switch Platform functionalities and issues example in Microsoft occupancy stores monitoring and coordination.
  • Provide analytical logs and reports in Azure including security recommendation reports.
  • Configuring Azure notification alerts
  • Responsible for performing or assisting with configuring, integrating, supporting and administering all Azure services operations including virtual servers/machines, databases, functions, and monitoring services.
  • Taking full responsibility for delivering projects. 
  • Penetration security testing of web servers.

SENIOR SYSTEMS ADMINISTRATOR–TEAM LEAD

Industry:

Employment Period:

February 2019 to January 2022 (35 Months)

Duties and Responsibilities:

  • Handles and manages the team for the overall System Infrastructure and IT support.
  • Coordinating with multiple departments and managers to establish quality standards.
  • Reviewing and analyzed existing systems and performed proof of concept to suggest a solution to improve the IT services.
  • Maintain and administer clients AWS IT infrastructure, including cloud servers, networks, applications software, and all configurations.
  • Create, modify and delete accounts on various online platforms used by clients. Managing application settings as requested – Microsoft O365, 8x8 VOIP Platform Provides back-end support and maintenance for Amazon Web Services-hosted systems, as used by clients.
  • Provides back-end support and maintenance for clients’ websites such as deployments in productions servers.
  • Responsible for creating, troubleshooting and managing DNS and SSL using GoDaddy and CertifyTheWeb.
  • Plan, coordinate, and implement network and server security measures in order to protect data and software.
  • Monitor the performance of server systems and networks, and to coordinate Systems Analysts about network and servers access and use.
  • Design, configure, and test AWS/Cloud technologies and recommend changes to improve systems and network configurations. Determine server and network systems requirements related to such changes.
  • Determines root cause for IT issues that arise and develop practical, efficient, and permanent technical solutions.
  • Remains current on new technologies; evaluate and make recommendations as necessary
  • Responsible in documenting any IT-related procedures, guidelines, processes and knowledgebase documents.
  • Responsible also for Level 1,2 and 3 Support and taking initial Incident tickets, monitoring, performing and providing initial troubleshooting.
  • Designing and enhancing processes like Identity Access Management, provisioning of server-based infrastructure and vulnerability scanning from UAT to Production environments.
  • Keep updated in latest security threats and attacks and provide solutions in securing IT infrastructure through vulnerability scanning and remediation. Recommending and implementing security solutions for endpoint devices. Responsible for the security of IT Assets of clients

Education History

Field of Study:

Major:

ENGINEERING

Graduation Date:

January 2, 2004

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    System Administration, Linux System Administration, Networking, Microsoft Server Administration, Remote Desktop Administration, Atlassian JIRA, AWS, Office 365, Citrix Environment, SQL Azure, Windows Azure,

INTERMEDIATE ★★

    Project ManagementMac OS

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15004640754
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell Inspiron 14 7000 (Intel Core i7 – 7500U CPU 2.70GHZ)
  • Processor: Intel Core i7 – 7500U CPU 2.70GHZ
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.