Feb 08

Hiring Offshore Doesn’t Fail—Handoffs Do

Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.

Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.

In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.

Why does this happen, and what can be done about it?

The Offshore Blame Game (And Why It’s Wrong)

Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.

However, this is not entirely their fault.

“They Didn’t Get It” Isn’t the Whole Story

Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.

More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.

For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”

Output Gaps Often Reflect Input Gaps

There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.

Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.

Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.

What’s Often Missing in the Handoff

Delegation is one of the most crucial parts of a new employee’s first few days.

Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:

  • No Documented Expectations or SOPsStandard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
  • No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
  • Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.

3 Offshore Handoff Personas That Sabotage Success

Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?

Here are some examples.

#1. The Micromanager Who Won’t Let Go

Some managers fear that an offshore hire will disrupt their well-established processes.

As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.

Illustration:

Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.

Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.

Candidates:

581

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $3.75/hr

Czarina

Candidate ID: 612474


ADVANCED

    Accounting Reconciliation, Xero Accounting, Accounts Payable Management, Accounts Receivable Management...

INTERMEDIATE

    Sales...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.62 per hour or $USD 920.12 per month

Remote Staff Recruiter Comments

Czarina is an experienced bookkeeping professional with over four years of experience supporting Australian clients across various industries, including real estate, sports management, and small-scale construction. She demonstrates strong technical proficiency in Xero, has a solid understanding of the Australian Taxation Office (ATO) regulations, and is confident in her ability to prepare and support BAS submissions under the cash basis accounting method.

Technical & Work Experience:

She has worked extensively with Australian SMEs, handling end-to-end bookkeeping processes such as:

  • Bank and credit card reconciliations (daily and monthly)

  • Accounts payable/receivable management

  • Invoice processing and document matching via Hubdoc integration with Xero

  • BAS preparation and adherence to GST regulations

  • Report generation and month-end financial summaries

She also utilizes productivity tools such as Excel, OneNote, and digital calendars to manage multiple accounts concurrently, demonstrating strong organizational skills. She currently manages bookkeeping for a real estate development firm and has experience handling up to eight entities simultaneously.

Her familiarity with construction-related bookkeeping, including contract management and invoice tracking, aligns well with the needs of the client in the civil construction sector.

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
Behavioral Summary

Czarina is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


Employment History

Sales Planning Specialist

Industry:

Manufacturing / Production

Employment Period:

January 2020 to December 2022 (35 Months)

Duties and Responsibilities:

  • Processing of budget request and payables to the network.
  • Assist in the preparation of managerial reports.
  • Ensures smooth transaction of the activities, especially the relationship with the dealer network in accordance to retail promotional subsidy, sales incentives, and other marketing

General Accounting Associate

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2022 to August 2023 (15 Months)

Duties and Responsibilities:

  • Processing overall accounting cycle, from analyzing transactions up to preparation of financial statement.
  • Preparing daily and monthly financial transactions with general ledger.
  • Managing and executing monthly analysis and reconciliation of balance sheet accounts, analyzes and prepare reports.
  • Preparation of monthly BAS Invoice Processing and preparing monthly Bank Reconciliation.
  • Assist in the annual audit reports of the client Process Improvement and Innovation

Associate Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2023 to May 2024 (8 Months)

Duties and Responsibilities:

  • Processing of financial transactions including AP & AR, end of month review, and all reconciliations.
  • Manage and process payroll for all employment entities.
  • Manage and ensure compliance of BAS and GST.
  • Preparation of monthly financial reports including Profit and Loss, Balance Sheet, Cash Flow Statements, and other reports.
  • Investigate and answer adhoc queries relating to finance.

Bookkeeper/Virtual Admin Assistant

Industry:

Property / Real Estate

Employment Period:

December 2023 to October 2024 (10 Months)

Duties and Responsibilities:

  • Processing Preliminary works (Bank Reconciliation, Income Statements, Trial Balance, and Cashflow.
  • Journal Posting Assist in the takeover of new Property (VA side) Collect, manage and maintain tenant and vendor certificates of insurance.
  • Maintain current and accurate tenant and vendor contact information.

Associate Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2023 to February 2025 (17 Months)

Duties and Responsibilities:

  • Processing of financial transactions including AP & AR, end of month review, and all reconciliations.
  • Manage and process payroll for all employment entities.
  • Manage and ensure compliance of BAS and GST.
  • Preparation of monthly financial reports including Profit and Loss, Balance Sheet, Cash Flow Statements, and other reports.
  • Investigate and answer adhoc queries relating to finance.

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

August 2023 to April 2025 (19 Months)

Duties and Responsibilities:

  • Processing of monthly financial reports, reconciliation for various entities.
  • Process client invoices, including progress billing, change orders, and final invoices, in accordance with contract terms.
  • Preparation of monthly BASs for various entities.
  • Assist in tracking and managing job costing for each construction project, including labor, materials, subcontractor costs, and overhead.
  • General Administrative Support

Associate Accountant

Industry:

Banking / Financial Services

Employment Period:

September 2023 to August 2025 (23 Months)

Duties and Responsibilities:

  • Processing of financial transactions including AP & AR, end of month review, and all reconciliations.
  • Manage and process payroll for all employment entities.
  • Manage and ensure compliance of BAS and GST.
  • Preparation of monthly financial reports including Profit and Loss, Balance Sheet, Cash Flow Statements, and other reports.
  • Investigate and answer adhoc queries relating to finance.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

December 31, 2018

Located In:

Philippines

License and Certification: :

XERO Advisor Certified
XERO Payroll Certified


Skills

ADVANCED ★★★

    Accounting Reconciliation, Xero Accounting, Accounts Payable Management, Accounts Receivable Management, BAS Reporting, Australian GST, CRM, Financial Reports,

INTERMEDIATE ★★

    Sales

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $11.11/hr

Cian

Candidate ID: 611785


ADVANCED

    Recruiting, Team Management, Copywriting, Client Relations...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time US Mountain Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.11 per hour or $USD 962.66 per month

Full Time: $USD 11.11 per hour or $USD 1925.31 per month

Remote Staff Recruiter Comments

Cian is a seasoned recruitment professional with nearly 12 years of progressive experience, 10 of which have been in leadership capacities. His background is a unique blend of hands-on talent acquisition, client success, and recruitment strategy across diverse global industries.

  • Extensive background in recruitment strategy, sourcing, and end-to-end talent acquisition for mid- to executive-level roles
  • Hands-on experience recruiting for industries such as technology, healthcare, manufacturing (including tech, automation, and agricultural sectors), education, architecture, construction, logistics, and pharmaceuticals
  • Worked with clients from the Asia-Pacific region (Southeast & East Asia), Europe, the Middle East, and North America
  • Successfully closed roles across the entire spectrum—from individual contributors to enterprise-level decision-makers
  • Implemented strategies to expand candidate pipelines by persuading clients to consider talent from adjacent industries, particularly in the logistics and manufacturing domains
  • Cian is available to start immediately

Skill Proficiency + Tech / Software Proficiency:

  • ATS & CRM Tools: iCIMS, SuccessFactors, Zoho Recruit, Salesforce, Bullhorn, Monday.com, CTC, CareerOne, NavSys
  • Sourcing Platforms: LinkedIn Recruiter, JobStreet, Indeed, Founded, Seed, BetterTeams, Facebook, GitHub (for tech roles)
  • Office & Collaboration Tools: Google Workspace, Microsoft Office
PI Behavioral Profile: Analyzer

Strongest Behaviors:

  • Task-focused and highly analytical, with a drive to identify and resolve technical or system inefficiencies
  • Operates independently with a strong sense of personal accountability and goal orientation
  • Highly precise, detail-oriented, and disciplined, with a preference for deep follow-through and quality standards

Behavioral Summary:
Cian demonstrates a disciplined, results-oriented personality grounded in objectivity and technical acumen. He brings a data-driven, precise approach to his work and excels when allowed the freedom to develop creative solutions based on his expertise. Socially reserved but assertive, Cian is direct in communication and prefers environments where he can focus on execution over small talk. He sets high personal standards, is proactive in overcoming challenges, and avoids risk when lacking sufficient data, always striving for the most accurate solutions.


Employment History

Customer Service Representative - Collections

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2011 to July 2016 (65 Months)

Duties and Responsibilities:

  • Collect payments on past due bills.
  • Inform clients of overdue accounts and amount currently owed.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Set up repayment plans and new terms of sale. • Offer advice or refer customers to debt counselors.

Collections Representative

Industry:

Banking / Financial Services

Employment Period:

September 2016 to October 2017 (13 Months)

Duties and Responsibilities:

  • Inform clients of overdue accounts and amount currently owed.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Listen to customer's story and determine if debt can be collected .

HR Specialist Recruitment

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2018 to December 2018 (6 Months)

Duties and Responsibilities:

  • Coordinate and execute end-to-end recruitment process from sourcing through various platforms (e.g., LinkedIn, Jobstreet) to interview scheduling, exam monitoring, and background checks
  • Collaborate with hiring and forecast managers to plan, design, and manage recruitment projects based on job qualifications and competencies
  • Handle pre-onboarding processes including document preparation, compliance tracking, and organizing employee 201 files.
  • Generate and analyze recruitment reports and perform other related administrative and reporting tasks.

Senior Recruitment Officer

Industry:

Consulting (Business & Management)

Employment Period:

January 2020 to September 2021 (20 Months)

Duties and Responsibilities:

  • Supported senior management by preparing performance and compensation reports with actionable insights and recommendations for decision-making.
  • Streamlined recruitment operations, including internal communications, confidential record management, job postings, candidate sourcing, and pre-screening processes.
  • Led end-to-end talent acquisition efforts—from strategic sourcing and digital campaign planning to interviews, offers, and candidate counseling on benefits and culture.
  • Built strong partnerships with colleges, recruitment agencies, and staffing firms; actively participated in career fairs and campus outreach for pipeline development.
  • Contributed to recruitment strategy and innovation, identifying future talent needs, enhancing social media sourcing, and staying current through hands-on involvement.

Recruitment Specialist

Industry:

Consumer Products / FMCG

Employment Period:

September 2021 to September 2022 (12 Months)

Duties and Responsibilities:

  • Manage end-to-end recruitment processes, including requisition planning, candidate sourcing, interview coordination, and pre-onboarding activities.
  • Leverage multiple recruitment tools and platforms (e.g., LinkedIn, Jobstreet) and conduct market value research to support strategic hiring decisions.
  • Collaborate with hiring and forecast managers to design and implement recruitment projects aligned with job competencies and organizational needs.
  • Build partnerships with academic institutions to support internship placements and talent pipeline development.

Recruitment Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to November 2023 (13 Months)

Duties and Responsibilities:

  • Oversee full-cycle recruitment including planning, sourcing, interviews, assessments, and pre-onboarding processes.
  • Develop and implement recruitment strategies aligned with job competencies, market trends, and organizational goals.
  • Utilize diverse sourcing tools and channels such as LinkedIn, Jobstreet, and partnerships with academic institutions to meet hiring and internship needs.
  • Collaborate with stakeholders including hiring and forecast managers to design and manage recruitment projects effectively.
  • Conduct market value research and reporting, while ensuring candidate compliance with assessments and background check processes.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 1, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Recruiting, Team Management, Copywriting, Client Relations, Social Media Management, Branding, Salesforce CRM,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17114163623
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: i9-14900hx
  • Operating System: Windows 11

All-inclusive Rate: USD $11.60/hr

Mark

Candidate ID: 611658


ADVANCED

    Facebook Ads, Google Tag Manager, Video Ads, Graphic Ads...

INTERMEDIATE

    Marketing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.56 per hour or $USD 1175.35 per month

Full Time: $USD 11.60 per hour or $USD 2010.39 per month

Remote Staff Recruiter Comments

Mark is a seasoned Paid Media Specialist with 4 years of hands-on experience in managing end-to-end campaigns across Google, Meta, Bing, and YouTube platforms. He has supported a diverse range of international clients from the U.S., Canada, New Zealand, Israel, and the UAE, catering to various industries including e-commerce, B2B services, healthcare, legal, real estate, digital products, and construction.

With strong expertise in campaign setup, performance tracking, audience targeting, and conversion optimization, Mark has delivered proven ROI-driven results. Notable achievements include delivering a 22% conversion rate for a UAE client and generating a 5:1 return on ad spend (ROAS) in multiple campaigns. He is also highly adept at A/B testing strategies, integrating performance data to refine future ad initiatives.

Mark is certified in Google Ads (Search, Display, Video, Creative, AI-Powered Performance), Google Analytics, and Meta Blueprint, reflecting his ongoing commitment to skill development. He is analytical, data-focused, and confident in leveraging automation tools to scale paid campaigns effectively.


Work Experience Overview:

Paid Media Specialist – Freelance (Multiple International Clients):

  • Provided full-funnel campaign management for global clients across industries such as e-commerce, real estate, dental practices, construction, and SaaS.
  • Created and managed campaigns across Google, Meta, YouTube, and Bing platforms
  • Handled Performance Max, Search, Lead Gen, and Conversion-focused campaigns
  • Conducted in-depth A/B testing to optimize ad creatives, copy, and audience segmentation
  • Implemented accurate conversion tracking and troubleshooting using Google Tag Manager
  • Reported campaign performance via Google Analytics, Looker Studio, and third-party tools
Digital Ads Consultant – Various Marketing Agencies:
  • Worked with marketing firms to deliver strategy, setup, and reporting for client accounts across Shopify, WordPress, and custom landing page systems
  • Drove continuous optimization efforts by analyzing CTRs, bounce rates, and conversion data
  • Supported automated retargeting and lookalike audience development
  • Managed budgets and advised on allocation based on performance trends
  • Contributed to client growth through measurable ROAS improvements
Tools & Platforms:
  • Ad Platforms: Google Ads (Search, Display, Performance Max), Meta Ads, Bing Ads, YouTube
  • Analytics & Reporting: Google Analytics, Looker Studio (Data Studio), Google Tag Manager
  • Third-Party Tools: Report Compass, AI-based ad optimization tools
  • Web Platforms: Shopify, WordPress
  • Meta Ads (Meta Blueprint)
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Certifications:
  • Google Ads Search, Display, Video, Creative, AI-Powered Performance
  • Google Analytics
He can start ASAP and is amenable to Part-time arrangements.

Predictive Index Behavioral Profile- Operator

Strongest Behaviors

  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mark has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mark will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Professional Background and Experience: Mark has a solid foundation in digital marketing, with recent roles as a Digital Marketing Specialist at The VA Camp and Home-Based Connect. In these positions, he managed Google and Meta Ads, handled social media, and provided customer service support, demonstrating versatility in both advertising and customer engagement. Additionally, he took on responsibilities as a Technical and Stage Management Director for visuals and lighting at Every Nation Campus Santa Maria, reflecting his skills in managing technical workflows in event environments.

Skills: Mark brings a well-rounded set of advanced digital marketing skills, including Facebook Ads, Google Tag Manager, Video and Graphic Ads, Google Analytics, and SEO/SEM. His proficiency in AdSense and tools like SEMrush highlights his ability to handle both organic and paid search strategies, while his use of Canva indicates creative capabilities in graphic content design for social media.

Strengths:

  • Comprehensive Digital Marketing Skillset: Mark’s advanced knowledge of various advertising platforms and analytics tools equips him to execute and optimize campaigns effectively, ensuring strong ad performance and ROI.

  • Experience in Social Media and Content Creation: His roles have required him to oversee social media content and ad design, which is valuable for roles needing a blend of creative and strategic oversight.

  • Technical Management Experience: His work in stage management for technical setups, including visuals and lighting, points to his capacity to handle technical equipment and event-based settings, an asset for roles that benefit from operational versatility.

Overall Recommendation: Mark is well-qualified for roles in digital marketing and social media management, particularly where advanced ad management, SEO/SEM, and creative content skills are valuable. His diverse experience in both customer engagement and technical support roles adds depth to his profile, making him a versatile candidate for marketing roles that also involve client interaction or event management support.


Employment History

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2021 to May 2023 (27 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Senior Marketing Manager

Industry:

Education

Employment Period:

July 2023 to July 2024 (12 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2024 to January 2025 (4 Months)

Duties and Responsibilities:

Managing Google, Facebook, and Microsoft/Bing Ads

Google Ads Specialist

Industry:

Construction / Building / Engineering

Employment Period:

August 2024 to March 2025 (7 Months)

Duties and Responsibilities:

Managing Google Ads

Paid Advertising Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2024 to April 2025 (5 Months)

Duties and Responsibilities:

Managing Google and Facebook Ads

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

October 24, 2024

Located In:

Philippines

License and Certification: :

Google Ads Search Google Ads Creative Google Ads Video Google Ads Display Google Analytics Google Ads AI-Powered Performance Search Ads 360


Skills

ADVANCED ★★★

    Facebook Ads, Google Tag Manager, Video Ads, Graphic Ads, AdSense, Google Analytics, Canva, SEO, SEM, SEMrush, Google AdWords, Google Adwords Keyword Planner, Bing Ads,

INTERMEDIATE ★★

    Marketing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17000591487
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HUAWEI
  • Processor: Ryzen 5 5500U
  • Operating System: Windows 11

All-inclusive Rate: USD $9.64/hr

Jars

Candidate ID: 610278


ADVANCED

    Team Management, Content Management, Customer Handling, Administrative Support...

INTERMEDIATE

    Content Management, Leadership, Human Resource Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

Jars is a performance-driven operations leader with 5+ years of supervisory experience in the business process outsourcing (BPO) industry, particularly in content moderation for social media platforms. 

  • Successfully led a team of 12-20 content moderators handling live stream content moderation, where accuracy in flagging community guideline violations was mission-critical
  • Work scope includes coaching team members, monitoring KPI metrics like accuracy, AHT (average handling time), and completion rate, and regular client calibration meetings
  • He also worked as a Sales Associate for a telecommunications account and Healthcare Virtual Assistant for a U.S.-based clinic, managing appointment setting, calendar scheduling, and prescription refills
  • Jars can start immediately

Tools Used:

  • Client-provided software for moderation and tracking
  • Lark (internal communications)
  • RingCentral (VOIP for outbound/inbound calls)
  • Hubstaff and Slack (time tracking and team communication)

PI Behavioral Profile: Adapter

Strongest Behaviors:

  • Careful, detail-oriented, and follows a plan to avoid errors
  • Friendly, socially focused, and values teamwork and shared goals
  • Operationally efficient, focused on timely and accurate results

Behavioral Summary:
Jars exhibits a flexible and moderate behavioral range, allowing him to adapt based on the situation. He values structure but can deviate from it when necessary to achieve task completion. Though task-focused, he communicates empathetically and prefers a collaborative team environment. He can operate well under pressure and is likely to thrive in environments where quality and consistency are key. While adaptable, he may favor predictability and relies on clearly defined expectations for success.


Employment History

Operations Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to April 2025 (46 Months)

Duties and Responsibilities:

  • Supervise and manage a team of 15-20 team members, ensuring optimal performance and adherence to company standards.
  • Provide coaching, guidance, and support to team members to drive performance improvement and meet KPIs.
  • Monitor team productivity and quality to ensure service level agreements (SLAs) are consistently met.
  • Foster a positive work environment by encouraging teamwork, communication, and professional development.
  • Analyze performance metrics and provide regular feedback to team members to help them achieve individual and team goals.
  • Ensure all team members are compliant with policies, procedures, and regulations, particularly those related to livestream content and interactions.
  • Maintain a thorough understanding of policies for various types of livestreams, ensuring team members adhere to platform guidelines and company standards.
  • Assist in troubleshooting and resolving account-related issues, ensuring swift and accurate resolution to maintain client satisfaction.

Healthcare Advocate

Industry:

Healthcare / Medical

Employment Period:

July 2019 to June 2020 (11 Months)

Duties and Responsibilities:

  • Resolves an average of 300 inquiries weekly
  • Helps the company win stellar customer service ratings
  • Provide customers with regards to their billing and enrollment concerns

Customer Service Representative / Sales Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to September 2017 (8 Months)

Duties and Responsibilities:

  • Address customer service inquiries in a timely manner
  • Achieved a customer satisfaction rating of 98%
  • Providing input in improving internal processes

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

November 2024 to February 2025 (3 Months)

Duties and Responsibilities:

  • Scheduling appointments and sending reminders to patients
  • Managing calendars for doctors and staff Answering calls, emails, and messages
  • Data entry for patient records or insurance claims
  • Answering patient inquiries
  • Following up with patients regarding test results or upcoming visits
  • Coordinating lab or imaging test appointments
  • Managing prescription refill requests

Education History

Field of Study:

Engineering (Chemical)

Major:

Chemical Engineering

Graduation Date:

March 19, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Team Management, Content Management, Customer Handling, Administrative Support,

INTERMEDIATE ★★

    Content ManagementLeadershipHuman Resource Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17727680728
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ACER
  • Processor: 13th Gen Intel(R) Core(TM) i5-13420H 2.10 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.16/hr

Vanessa

Candidate ID: 609273


ADVANCED

    Canva, Microsoft...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

  • Candidate has a total of 3 years experience as a Virtual Assistant handling social media, accounting and administration.
  • Her primary skills:  Canva (10/10), Excel (8/10), social media management
  • Additional Skills: Basic WordPress, familiarity with Wix and Strikingly, basic invoicing and billing
  • Development Goals: Plans to enhance skills with upcoming courses in bookkeeping and SEO
Predictive Index:  Altruist

 

Employment History

MARKETING ASSISTANT

Industry:

General & Wholesale Trading

Employment Period:

June 2021 to January 2022 (7 Months)

Duties and Responsibilities:

Managing Lazada and Shopee Uploading products on Lazada and Shopee Optimizing Lazada and Shopee Coordinating campaigns and promos Sales Report Day-to-day management and implementation of product and store content List products and upload product content on the marketplace

ADMINISTRATIVE ASSISTANT

Industry:

Banking / Financial Services

Employment Period:

April 2021 to August 2024 (40 Months)

Duties and Responsibilities:

Responds to clients and agents' inquiries, both phone calls and emails Managing FB Group and Facebook page Coordinating with agents and clients Organize and schedule appointments To assist in the unit meeting and other events Prepares reports and presentations Screen incoming resumes and application forms Assist with the sourcing, recruiting, screening of job applicants to fill existing job openings Assists with new hire onboarding (e.g. documents, orientation agendas). Maintaining and updating company records, monthly reports, system and routine filings.

VIRTUAL ASSISTANT

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to November 2021 (33 Months)

Duties and Responsibilities:

Lead Generation Technical Support Ecommerce handling Data Entry Social media imagery creation

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development Management

Graduation Date:

March 30, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Business Administration

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Marketing Management

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Human Resource Development Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Microsoft,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16965245360
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS
  • Processor: AMD Ryzen 7 6800HS with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $9.34/hr

John

Candidate ID: 607289


ADVANCED

    Lead Generation, Lead Mining, Lead management, Cold Calling...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.64 per hour or $USD 835.04 per month

Full Time: $USD 9.34 per hour or $USD 1619.03 per month

Remote Staff Recruiter Comments

  • John is a highly skilled professional with over three years of experience as a Lead Generation Specialist and General Virtual Assistant in the BPO and publishing industries.
  • His expertise lies in driving lead generation campaigns and managing client relationships, consistently surpassing performance metrics.
  • With a proven ability to work independently in remote settings, he has helped streamline processes, improve team productivity, and deliver exceptional customer service.
  • Work Experience & Educational Background:
    • John's career spans multiple roles across industries, including account management, sales, and team leadership.
    • Highlights of his experience include:
    • Over three years as a Lead Generation Specialist, excelling in the use of industry-standard CRM tools such as LinkedIn Sales Navigator, HubSpot, and Salesforce.
    • A background in publishing consultancy and sales, assisting authors in marketing and distribution strategies.
    • Leadership experience, having managed and supervised teams to meet performance targets and maintain quality standards.
  • John holds a Bachelor of Science in Computer Engineering from Mindanao Polytechnic State College, where he also completed a foundational program in Computer Electronics.
  • Career Highlights & Relevant Projects:
    • John successfully managed lead generation campaigns that resulted in increased client acquisition and revenue growth.
    • At a BPO company, he coordinated with internal teams to align client expectations with service delivery, achieving high customer satisfaction scores.
    • His ability to qualify leads and measure campaign success contributed to revenue increases at his previous roles.
  • Skill Proficiency & Technical Expertise:
    • John is proficient in tools such as Salesforce, HubSpot, ZoomInfo, and PipeDrive.
    • His technical skill set includes data entry, invoicing, and process optimization, while his soft skills encompass communication, leadership, and problem-solving.
    • These skills enable him to work efficiently in virtual environments, effectively managing client relations and delivering high-quality results.
Predictive Index Profile - Guardian

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary
John Rey is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, John Rey will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.

 

Employment History

Lead Generation Specialist

Industry:

Entertainment / Media

Employment Period:

July 2021 to September 2024 (38 Months)

Duties and Responsibilities:

● Identifes and engages potential clients to generate new business opportunities. ● Uses CRM tools to track leads and measure campaign success ● Qualifes leads and follows up with potential clients

Publishing Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2020 to June 2021 (13 Months)

Duties and Responsibilities:

● Handles inbound and outbound calls for authors looking to publish their book. ● Assists with marketing and promotion strategies ● Provides insights on distribution channels

Account Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2016 to April 2020 (45 Months)

Duties and Responsibilities:

● Manages client relationships and ensures customer satisfaction. ● Oversees the performance of the BPO team handling the client's account. ● Coordinates with internal teams to meet client expectations..

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2014 to June 2016 (27 Months)

Duties and Responsibilities:

Manages inbound and outbound calls with authors interested in publishing their books, guiding them through the process and addressing their questions. ● Negotiates contracts and pricing with authors and clients. ● Maintains relationships with existing clients.

Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2005 to February 2013 (91 Months)

Duties and Responsibilities:

● Manages and supervises a team of agents. ● Ensures the team meets performance targets and quality standards. ● Monitors team performance and provides feedback.

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

April 16, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation, Lead Mining, Lead management, Cold Calling, Email management,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: default
  • Operating System: Windows 11

All-inclusive Rate: USD $9.70/hr

Alino

Candidate ID: 605344


ADVANCED

    Accounts Receivable Management, Accounts Payable Management, Bookkeeping, BAS Reporting...

INTERMEDIATE

    Xero Accounting, Xero, MYOB, QuickBooks...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.70 per hour or $USD 840.71 per month

Full Time: $USD 9.70 per hour or $USD 1681.41 per month

Remote Staff Recruiter Comments

Alino presents a solid background in accounting and bookkeeping, with over seven years of experience in the industry. His experience aligns well with the client's requirements, especially with handling multiple entities and diverse industries, which is essential for managing the family business’s complex bookkeeping needs.

Strengths:

  1. Relevant Experience: Alino has substantial experience as a bookkeeper, accounting supervisor, and team lead, which has equipped him with comprehensive skills in accounting and bookkeeping. His current role managing a team and handling multiple client accounts demonstrates his capability to handle complex bookkeeping for diverse businesses.
  2. Software Proficiency: He has worked with essential accounting software, specifically Xero, MYOB, and QuickBooks, covering all necessary tools for the client’s Australian business operations.
  3. Exposure to Australian Accounting Standards: Alino has over a year of direct experience with Australian clients, which ensures familiarity with the country’s financial regulations and practices.
  4. Educational Background: Currently finalizing his master’s thesis and involved in teaching accounting, Alino demonstrates an ongoing commitment to academic and professional development.
  5. Remote Work Setup: He has a well-equipped home office, including backup equipment and internet, demonstrating his readiness for remote work.

Overall Impression: Alino is a qualified candidate for the bookkeeping role, especially given his extensive experience, exposure to Australian clients, and knowledge of the necessary accounting software. His experience across different sectors and direct handling of monthly and year-end financial tasks aligns with the job's responsibilities, making him a strong fit for the role.

Behavioral Assessment: 

Alino is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right.
The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.


Alino is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.


Employment History

Staff Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

February 2018 to January 2021 (35 Months)

Duties and Responsibilities:

  • Assist in tax preparation for clients (1601C, VAT, 0619E, etc.).
  • Maintain proper bookkeeping and prepare manual journal of various clients.
  • Participate in inventory counts, payroll audit, and payroll preparation. 
  • Completed audit papers by thoroughly documenting audit tests and findings.

Associate

Industry:

Accounting / Audit / Tax

Employment Period:

January 2021 to September 2021 (7 Months)

Duties and Responsibilities:

  • Arranged and organized excel files of various companies in order to ease the recording in the general journal
  • Prepared payroll, reports for tax compliance, and government remittances reports for various clients.
  • Filed BIR returns (1601C, 0619E, 0619F, 2307, and etc.) 
  • Prepared Manual Books for various companies namely: General Journal, General Ledger, Subsidiary Purchase Journal
  • Attended various in-house training for assurance and self-directed learning for internal purposes
  • Assisted other senior associates in daily tasks

Associate Finance PH

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2022 to March 2023 (10 Months)

Duties and Responsibilities:

  • Creation of country reports and ensured timely submission.
  • Maintenance of accounting records and books of accounts in accordance with local statutory requirements.
  • Use of XERO of invoicing, collections, and manual postings.
  • Administrative services in coordination with local vendor.
  • Preparation of PH budget and funding.
  • Prepared payroll, reports for tax compliance, and government remittances reports.
  • Assisting with other business compliance for permits, licenses, accreditation, and etc.
  • Coordinate with the team for SEC incorporation
  • Reviewed contracts & sales orders for proper billing/revenue recognition based on implementation & subscription terms
  • Owned revenue recognition schedule & commission payout

Supervisor Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

March 2023 to September 2023 (6 Months)

Duties and Responsibilities:

  • Maintenance of accounting records and books of accounts in accordance with local statutory requirements of various clients
  • Use of XERO for invoicing, collections, and bank reconciliation.
  • Prepared payroll, reports for tax compliance, and government remittances reports of various clients.
  • Directing and supervising the team to ensure that the client's financial statements and reports are completed accurately and on time.
  • Ensuring that every accounting transaction is accurately documented, categorised, and reconciled in compliance with the proper accounting standards and the needs of the client.
  • Reviewing, examining, and analysing the team's financial records and statements to spot any potential errors or anomalies.
  • Establishing excellent connections with clients by routinely communicating with them to understand their accounting needs and requirements and to answer any worries or queries they may have
  • Keeping abreast of modifications to accounting rules and standards
  • Serving clients' e-commerce platforms (Lazada, Shopee, Zalora, etc.)

Team Lead Bookkeeping

Industry:

Accounting / Audit / Tax

Employment Period:

October 2023 to November 2024 (13 Months)

Duties and Responsibilities:

  • Leading a team of bookkeepers, creating an environment conducive to professional growth and cohesive teamwork.
  • Mentoring new hires for them to adapt quickly with the environment and process.
  • Delivering comprehensive MYOB and Xero bookkeeping solutions, encompassing general ledger maintenance, bank reconciliations, and adept management of accounts payable and receivable.
  • Utilizing Xero Payroll to efficiently process clients' payroll, ensuring accuracy and compliance with regulations.
  • Collaborating closely with various teams to maintain accurate and up-to-date financial records, fostering a cohesive and aligned approach.
  • Assist in end of months reconciliation, and management reports.
  • Addresses inquiries promptly, utilizing expertise to provide accurate solutions, and escalating issues when necessary to uphold timely and precise responses to the Australia team.
  • Taking the lead in preparing Business Activity Statements (BAS), contributing to regulatory compliance, and reinforcing the organization's financial foundation.
  • Briefly mentored Tax Team with regards to their queries and concerns about the company's taxes
  • Liaise with AU team members, seniors, managers, and directors for processes that can enhance work processes.
  • Implement certain processes and provide metrics being sent out to the COO.
  • Managing a team in Cebu, Tarlac, Pampanga, Australia, and India.
  • Implement process changes and process flows incorporated in Karbon, FYI and Salesforce.

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

December 2022 to December 2025 (35 Months)

Duties and Responsibilities:

  • Managed full-cycle bookkeeping, including daily transaction recording, bank and credit card reconciliations, accounts receivable (invoicing, collections, and customer account management), and accounts payable (supplier payments and expense tracking).
  • Proficient in Xero, MYOB, QuickBooks, and NetSuite for financial management, reporting, and maintaining accurate financial records.
  • Processed payroll for small to medium-sized businesses using Xero Payroll, Deputy, ShiftCare, and Tanda, ensuring compliance with relevant tax laws, superannuation requirements, and industry awards.
  • Assisted with month-end and year-end financial processes, including reconciliations, accruals, and preparation of management reports for business insights and decision-making.
  • Prepared and lodged Business Activity Statements (BAS), Instalment Activity Statements (IAS), and Payroll Tax submissions, ensuring compliance with ATO regulations and deadlines.
  • Experienced with Dext, Hubdoc, Karbon, and FYI for document management, workflow automation, and streamlining financial operations.
  • Knowledgeable in industry-specific payroll regulations, including SCHADS and Restaurant Industry Awards, ensuring correct interpretation and application of pay rates, allowances, and entitlements.
  • Strong ability to work collaboratively with accountants, business owners, and financial teams to optimize financial processes and improve business efficiency.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Internal Auditing

Graduation Date:

December 19, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Accountancy

Graduation Date:

May 14, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

May 30, 2025

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Receivable Management, Accounts Payable Management, Bookkeeping, BAS Reporting, MYOB, Australian GST, Australian Tax, Australian Business Register, Australian Securities and Investments Commission,

INTERMEDIATE ★★

    Xero Accounting, Xero, MYOB, QuickBooks, Employee engagement, People Skills, Payroll Processing, Payroll ManagementAccountingMicrosoft ExcelTaxationeCommerce

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16996901479
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo Thinkpad L14
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s
  • Operating System: Windows 11

All-inclusive Rate: USD $8.65/hr

Kamille

Candidate ID: 601932


ADVANCED

    Communication Skills, Verbal Communication, Written Communication, Administrative Support...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

  • End-to-End Conveyancing Experience

    • Two years of direct experience managing residential and commercial property transactions

    • Strong knowledge of Queensland conveyancing processes; some exposure to Victoria and New South Wales contracts

    • Experienced in file openings, contract handling, and full transaction lifecycle support

  • PEXA Proficiency

    • Skilled in creating and managing PEXA workspaces, including inviting participants, lodging documents, and preparing for settlement

    • Familiar with uploading settlement figures and completing transactions electronically

    • Able to work independently in PEXA with minimal oversight for most tasks

  • Off-the-Plan (OTP) Transaction Exposure

    • Hands-on experience supporting OTP transactions from pre-registration to settlement

    • Understands the importance of compliance with strict timelines and coordination with all parties involved

    • Can handle the nuances and longer contract formats associated with OTP matters

  • Legal Systems Knowledge

    • Proficient in Actionstep and LEAP for legal matter management and documentation

    • Adaptable to different CRMs and conveyancing software based on prior roles in legal support settings

  • Administrative and Client Support Skills

    • Manages solicitor inboxes, schedules, and communications with banks, agents, and clients

    • Demonstrates strong organizational skills and attention to detail

    • Effective communicator with a proactive, client-centered approach

  • Additional Professional Experience

    • Former Learning Operations Analyst with experience in training facilitation and documentation within a corporate insurance environment

    • Background in customer service roles, contributing to excellent interpersonal and resolution skills

Kamille is a dedicated and detail-oriented Conveyancing Paralegal with two years of comprehensive experience managing residential and commercial property transactions. She excels in ensuring compliance with state-specific regulations, processing settlements, and maintaining seamless case management. Her commitment to delivering high-quality support in fast-paced legal environments sets her apart. With a Bachelor’s degree in Accountancy, Kamille combines her analytical and organizational skills to complement her legal expertise effectively.

  • Years of Experience: 2 years as a Conveyancing Paralegal, with additional roles in training operations and customer service, giving her a well-rounded skill set.
  • Relevant Work Areas:
    • Managed property settlements in Queensland and Victoria, ensuring legal compliance and precision.
    • Processed property settlements using PEXA, handling tasks such as document lodging, fund verification, and coordinating with all parties to ensure timely settlements.
    • Created and updated legal matters in Actionstep, contributing to thorough and organized case management.
  • Industries Served: Conveyancing, Insurance, and Shared Services sectors.
  • Certifications and Trainings:
    • Proficient in PEXA for electronic property settlements, handling end-to-end processes.
    • Experienced in developing and implementing training materials in a shared services setting, enhancing team capabilities.
Career Highlights / Relevant Projects
  • In her role as a Settlement Agent, Kamille has managed numerous property transactions using PEXA for both residential and commercial properties, particularly in Queensland and Victoria. Her responsibilities include workspace setup, document lodgment, fund verification, and coordination with financial institutions and conveyancers. This experience highlights her adaptability and attention to detail in navigating complex transactions.
  • Kamille’s training role at AIG, where she designed process-related training materials, demonstrates her ability to transfer knowledge effectively and support team growth. These achievements reflect her strategic thinking and her capability to handle both legal and operational challenges.
Skill Proficiency + Tech / Software Proficiency
  • Key Skills:
    • File Management
    • Attention to Detail
    • Communication and Organization
    • Planning and Strategy
  • Tech and Software Proficiency:
    • Proficient in PEXA for electronic conveyancing, handling tasks such as inviting participants, managing lodgment, and ensuring compliance with financial adjustments.
    • Experienced in Actionstep for legal case management, creating and maintaining detailed records.
Detailed PEXA Experience
  1. PEXA Transactions: Kamille has processed a variety of property settlements, ensuring compliance with state-specific regulations. Her role includes preparing workspaces, verifying funds, and coordinating with all stakeholders to facilitate smooth settlements.
  2. Workspace Management: She regularly creates PEXA workspaces, invites participants, and closely monitors lodgment and settlement schedules to avoid delays. Her proactive approach ensures timely and accurate transactions.
  3. Issue Resolution: Kamille has experience addressing common issues such as document requisitions and settlement delays by working with relevant parties to resolve them efficiently, ensuring transactions proceed without further complications.
  4. Financial Accuracy: She handles financial adjustments and fund disbursement in the PEXA workspace, verifying all figures for accuracy and compliance with regulatory standards.
  5. End-to-End Conveyancing: Kamille manages conveyancing processes from initiation to completion, overseeing electronic lodgments, document preparation, and ensuring all deadlines are met.
Prepare adjustments ✓
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓


Adapter - The Predictive Index
 


Employment History

CONTACT CENTER SPECIALIST, LEARNING OPERATIONS SENIOR ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2013 to February 2022 (101 Months)

Duties and Responsibilities:

Learning Operations Senior Analyst
January 2021 – February 2022

  • Facilitated a variety of process-related courses, including new hire onboarding, upskilling, refresher, and cross-training for contact center operations.
  • Coordinated, prepared, implemented, and documented training activities to ensure alignment with contact center processes.
  • Developed comprehensive training materials, including curriculum design, assessments, and supporting documentation.
  • Collaborated closely with process owners and stakeholders to ensure training programs were updated and aligned with business needs.

Contact Center Specialist
September 2013 – January 2021

  • Handled customer inquiries, resolving concerns and complaints efficiently through phone interactions.
  • Provided detailed explanations of life insurance policies, including policy types, coverage, status, and validity, addressing any customer concerns.
  • Assisted customers with claims setup, status updates, and follow-ups with the relevant departments to ensure timely resolutions.
  • Processed payments, discussed billing statement details, payment modes, and arranged draft dates for automatic banking.

SETTLEMENT AGENT AND DATA ENTRY

Industry:

Law / Legal

Employment Period:

February 2022 to June 2024 (28 Months)

Duties and Responsibilities:

  • Managed Settlements Across Queensland and Victoria: Oversaw conveyancing settlements for properties in Queensland and Victoria, ensuring strict adherence to state-specific regulations and procedures.
  • Prepared and Processed Settlements in PEXA: Executed property settlements through PEXA, including lodging legal documents, verifying funds, and coordinating with solicitors, mortgagees, and other stakeholders to ensure smooth and timely electronic settlements.
  • Created and Managed Legal Matters in Actionstep: Managed client matters within Actionstep, including creating, updating, and organizing case files, ensuring accurate data entry, and maintaining thorough documentation throughout the conveyancing process

Education History

Field of Study:

Business Studies/Administration/Management

Major:

ACCOUNTANCY

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Verbal Communication, Written Communication, Administrative Support, Documentations, Administrative Skills, Strategic Planning, Strategic Management, Organizational Skills, File Management, Planning,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16870412885
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer Aspire
  • Processor: Intel Core 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.65/hr

Jan-Mer

Candidate ID: 598585


ADVANCED

    Quality Management, Customer Relations, Data Collection, Data Management...

INTERMEDIATE

    Account Management, Excel VBA, Microsoft Excel...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.64 per hour or $USD 835.04 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

Jan demonstrated strong communication skills and extensive experience in customer service, particularly within the IT services and Australian utility sectors. His background in hybrid customer-facing and technical roles positions him as a solid fit for the Technical Support Representative role. He comes across as articulate, confident, and highly adaptable, with a genuine commitment to customer satisfaction and service quality.

Work Experience & Technical Skills:
  • He brings over 12 years of experience in the customer service industry, with approximately six to seven years specifically servicing Australian clients.
  • His most recent roles were with companies in the managed IT services space, where he supported clients with basic troubleshooting, Office 365 management, device onboarding, and help desk operations.
  • Though not a fully dedicated technical support agent, he consistently handled frontline troubleshooting, ticket triaging, and quality monitoring—demonstrating an ability to bridge both customer and technical needs effectively.
  • He is particularly adept at managing end-to-end client concerns, from handling tickets and calls to investigating negative feedback and preparing management-level reports.
  • His ability to grasp technical concepts and communicate them clearly to non-technical users is evident and well aligned with the expectations for the TSR role.
  • He is able to start immediately. 
Predictive Index Behavioral Profile - Scholar

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary

Jan-Mer is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.


Employment History

Client Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2022 to February 2025 (28 Months)

Duties and Responsibilities:

  • Manage and maintain positive customer relationships by overseeing the full lifecycle of support tickets—from initial triage to resolution.
  • Ensure timely, effective, and accurate resolution of customer inquiries and technical issues, while proactively addressing feedback to improve service quality.
  • Conduct regular audits of support tickets to ensure adherence to internal processes and service level agreements (SLAs).
  • Generate and analyze performance reports to identify trends, support strategic decisions, and drive continuous improvement in customer support operations.
  • Oversee end-to-end ticket management, collaborating with cross-functional teams to streamline workflows and enhance customer satisfaction.

JUNIOR Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2021 to August 2022 (9 Months)

Duties and Responsibilities:

  • Supported lead researchers in generating high-quality, targeted leads tailored to client objectives and industry requirements.
  • Facilitated regular calibration calls to align team understanding of client profiles, ensuring consistency and accuracy in lead generation efforts.
  • Assisted in onboarding and training new lead researchers, providing guidance on best practices, tools, and client expectations.
  • Prepared and maintained detailed monthly performance and progress reports for internal and client-facing use.
  • Conducted market research and competitor analysis to enhance lead generation strategies and identify new business opportunities.
  • Ensured data integrity by auditing lead lists and updating client databases to reflect the most accurate and current information.
  • Collaborated cross-functionally with sales and strategy teams to support campaign planning and client engagement initiatives.

Customer Service Banker

Industry:

Banking / Financial Services

Employment Period:

January 2021 to August 2021 (7 Months)

Duties and Responsibilities:

  • Delivered high-quality customer support for a broad range of banking products, including retail banking, credit card services, and digital financial solutions.
  • Provided technical assistance for online banking platforms and mobile banking applications, troubleshooting issues and guiding customers through resolutions.
  • Handled inquiries related to account management, transactions, product features, and service updates with professionalism and accuracy.
  • Educated customers on the usage and security of digital banking tools, promoting self-service options and enhancing user confidence.
  • Escalated complex or unresolved issues to appropriate internal departments while maintaining ownership until resolution.
  • Maintained compliance with banking regulations and internal policies while ensuring customer satisfaction and confidentiality.

Technical Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2020 to December 2020 (11 Months)

Duties and Responsibilities:

  • Provided first-level technical support to customers by responding to inquiries via phone, email, and chat.
  • Diagnosed and resolved hardware, software, and network-related issues through effective troubleshooting techniques.
  • Escalated complex issues to Tier 2 support when necessary, ensuring accurate documentation and smooth handover.
  • Delivered clear, step-by-step guidance to customers, improving user satisfaction and reducing repeat incidents.
  • Maintained detailed records of customer interactions, technical issues, and resolutions using ticketing systems.
  • Collaborated with internal teams to identify recurring issues and recommend long-term solutions or product improvements.

Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to March 2019 (48 Months)

Duties and Responsibilities:

  • Managed high-value client accounts, ensuring exceptional service delivery and client satisfaction.
  • Oversaw end-to-end program and project management for finance and accounting initiatives, including planning, execution, monitoring, and reporting.
  • Coordinated cross-functional teams to deliver financial solutions aligned with strategic objectives and regulatory requirements.
  • Analyzed financial data to support budgeting, forecasting, and decision-making processes.
  • Implemented process improvements to enhance operational efficiency and reduce project delivery timelines.
  • Acted as a primary point of contact for stakeholders, maintaining clear communication and ensuring alignment on project goals and outcomes.

Subject Matter Expert

Industry:

Transportation / Logistics

Employment Period:

March 2019 to August 2019 (5 Months)

Duties and Responsibilities:

  • Managed end-to-end shipment processes for the Vietnam cluster, overseeing both import and export operations to ensure timely and cost-effective delivery.
  • Collaborated closely with cross-functional teams and counterparts in Vietnam to identify operational inefficiencies, leading process improvement initiatives and the implementation of innovative logistics procedures.
  • Conducted comprehensive gap analyses and generated strategic reports to support production planning and enhance overall supply chain performance.
  • Ensured compliance with international trade regulations and company policies throughout the shipping lifecycle.
  • Coordinated with freight forwarders, customs brokers, and third-party logistics providers to resolve shipment delays and maintain operational continuity.
  • Monitored key performance indicators (KPIs) to assess logistics efficiency and drive continuous improvement.

Escalation Resolution Team Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2013 to February 2015 (18 Months)

Duties and Responsibilities:

  • Handled complex, high-priority customer service cases as an Escalation Officer, ensuring timely and effective resolution.
  • Acted as the final point of contact for unresolved issues, coordinating with cross-functional teams to identify root causes and implement long-term solutions.
  • Maintained detailed case documentation, upheld service-level agreements (SLAs), and delivered empathetic, solutions-focused support to enhance customer satisfaction and retention.

Collections Specialist & Junior Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2012 to June 2013 (12 Months)

Duties and Responsibilities:

  • Oversaw account collections processes while serving as an apprentice team leader, supporting daily operations and assisting in the supervision of team performance
  • Monitoring delinquent accounts, coordinating with clients to resolve payment issues, preparing reports on collection status, mentoring new team members, and contributing to process improvements to enhance collection efficiency and team productivity.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information System

Graduation Date:

April 1, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Quality Management, Customer Relations, Data Collection, Data Management, Service Desk, Customer Service, Customer Support, Customer Handling, Technical Support, Smartphone Technical Support,

INTERMEDIATE ★★

    Account ManagementExcel VBAMicrosoft Excel

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17362757680
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenevo
  • Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $13.56/hr

Romel

Candidate ID: 598291


ADVANCED

    Vuejs, JavaScript, PHP, Laravel...

INTERMEDIATE

    PostgreSQL, AngularJS...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.56 per hour or $USD 1175.35 per month

Full Time: $USD 13.56 per hour or $USD 2350.70 per month

Remote Staff Recruiter Comments

Romel is an experienced Full Stack Web Developer with over five years of expertise in web application development within industries such as software solutions and web development consulting. He has a strong foundation in PHP, JavaScript, and frameworks like Laravel, Vue.js, React, and Angular, with a demonstrated ability to deliver high-quality, scalable solutions. His career highlights include:
  • Developing and maintaining performant web applications while progressing from junior to senior developer roles.
  • Expertise in front-end technologies like Tailwind CSS and Bootstrap and back-end technologies including PHP and MySQL/PostgreSQL databases.
  • Proven adaptability to diverse client requirements, including international projects for Japanese clients.
  • Spearheaded performance optimizations that doubled application efficiency and reduced downtime by 10%.
  • Successfully developed a cryptocurrency-based investment and payout system, demonstrating proficiency in secure and innovative financial solutions.
  • Enhanced user satisfaction through application improvements such as query optimization and caching strategies.
  • Established CI/CD pipelines that improved code deployment efficiency.
Current Tech Stack:
  • Programming Languages: PHP, JavaScript, HTML, CSS.
  • Frameworks and Libraries: Laravel, Vue.js, React, Angular.
  • Vue 3 Composition API
  • AWS
  • Databases: MySQL, PostgreSQL.
  • Version Control: GitHub.
  • UI/UX Development: Tailwind CSS, Bootstrap.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary

Romel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.

Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.


Employment History

Junior Backend Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2019 to February 2022 (27 Months)

Duties and Responsibilities:

Expert in building web applications from scratch with a strong focus on efficiency and quick turnaround times. Skilled in using Laravel and React, with a proven ability to adapt to the latest versions of PHP and Laravel. Experienced in optimizing existing codebases for maximum performance and implementing innovative solutions, including cryptocurrency-based systems for client investments and payouts.
  • Rapid Application Development: Successfully developed a fully functional application from scratch within tight deadlines using Laravel and React. 
  • Technology Adaptation: Quickly adapted to new versions of PHP and Laravel, leveraging the latest features to improve application performance and maintain code quality. 
  • Code Optimization: Enhanced existing codebases to achieve maximum efficiency, resulting in faster load times and reduced resource consumption. 
  • Cryptocurrency Integration: Designed and implemented a system that utilizes cryptocurrency for investments and payouts, catering to client affliation needs and ensuring secure and efficient transactions.

Frontend Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

February 2022 to April 2024 (26 Months)

Duties and Responsibilities:

Specialized in developing projects for international clients, particularly from Japan, using a range of modern web technologies. Skilled in PHP, JavaScript, and frameworks like Laravel, Vue.js, React, Angular, and WordPress. Proven ability to adapt to new technologies quickly, manage multiple projects simultaneously, and excel in high-pressure environments. Comfortable working independently, in small groups, or as part of larger teams, with a strong emphasis on collaboration and mentoring.
  • International Client Development: Successfully developed and delivered projects for Japanese clients using a variety of technologies, including PHP, JavaScript, Laravel, Vue.js, React, Angular, and WordPress. 
  • Adaptability to New Technologies: Quickly adopted and implemented new technologies to meet the specific needs of diverse projects and client requirements. 
  • Project Management: Efficiently managed multiple projects at the same time, ensuring on-time delivery and meeting client expectations. 
  • Performance Under Pressure: Consistently delivered high-quality results even in high-pressure situations, demonstrating reliability and resilience. 
  • Team Collaboration: Worked effectively both independently and as part of small to large teams, contributing to project success through strong technical skills and teamwork. 
  • Mentorship and Support: Actively assisted colleagues in their tasks, providing guidance and sharing expertise to help improve overall team performance.

Full Stack Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2024 to Present

Duties and Responsibilities:

Experienced in leading the development and maintenance of web applications, specializing in both front-end and back-end technologies. Proven track record in writing clean, efficient code and optimizing application performance. Skilled in Laravel, Vue.js, and Tailwind CSS for creating user-friendly interfaces and scalable server-side solutions. Demonstrated ability to advance from junior to senior developer, showcasing dedication, continuous growth, and a deep understanding of full-stack development.
  • Optimized Background Processes: Improved application performance by up to 2X by designing an asynchronous system that divides large tasks into smaller, manageable chunks. 
  • Code Review and Standards: Reviewed all pull requests to ensure compliance with established coding standards and style guidelines. 
  • Review Pull requests: to ensure the codebase adhered to the code styling and standards implemented for the application. 
  • CI/CD Pipeline Management: Created and maintained a CI/CD pipeline, enhancing workflow efficiency, minimizing manual effort, and ensuring consistent code quality. 
  • Performance Optimization: Reduced downtime by 10% through efficient cleanup processes and query optimization, including removing unused database data. 
  • Application Enhancement: Boosted performance with efficient algorithms, caching strategies, and database query improvements, leading to faster load times and higher user satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 30, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Vuejs, JavaScript, PHP, Laravel, jQuery, PDF, MySQL, React.js, HTML5, CSS3, REST, TypeScript,

INTERMEDIATE ★★

    PostgreSQLAngularJS

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17180339751
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple
  • Processor: M2 Pro
  • Operating System: MacOS X

All-inclusive Rate: USD $11.60/hr

Dan

Candidate ID: 595756


ADVANCED

    Google AdWords...

INTERMEDIATE

    Salesforce CRM, Google Adwords Keyword Planner, Google Analytics, Bing Ads...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.56 per hour or $USD 1175.35 per month

Full Time: $USD 11.60 per hour or $USD 2010.39 per month

Remote Staff Recruiter Comments

Dan is a seasoned digital marketing professional with seven years of hands-on experience in paid media, specializing in Google and Bing Ads. His background combines extensive experience in the BPO industry and in-depth exposure to performance-based advertising strategies for a wide array of industries.

He has served international clients based in the U.S., New Zealand, and Australia across various verticals including e-commerce, legal services, home improvement, real estate, food service, and healthcare. He is highly proficient in managing full-funnel ad campaigns, conducting budget optimization, A/B testing, keyword analysis, and tracking performance via analytics platforms and reporting tools.

Dan demonstrates confidence, adaptability, and a strategic mindset, making him a strong candidate for a part-time paid ads role with a results-driven organization.


Work Experience Overview:
  • Digital Advertising Specialist – Google Ads (BPO Environment):
    Worked directly with advertisers seeking expert assistance with campaign creation, optimization, and performance tracking. Managed all Google Ads platforms including Search, Display, Video, App, and Shopping. Performed A/B testing, keyword optimization, and ad copy development. Provided strategic consultations on budget planning, targeting, and conversion tracking.

  • Search Engine Marketing Specialist – Agency Setting (New Zealand-based):
    Assigned via a global staffing firm to an NZ-based digital agency. Focused on SEM execution with an emphasis on Google and Bing Ads. Collaborated with account managers and supported client campaigns in various industries. Used analytics and tag management for tracking and reporting.

  • Performance Marketing Specialist – U.S.-based Agency (Deathcare & Local Services):
    Managed paid media campaigns for clients in niche markets such as hospice care, funeral services, and home improvement. Led performance reporting and optimizations using Google Ads, Looker Studio, and third-party tools. Handled diverse campaign goals including lead generation, purchases, and brand awareness.

  • Freelance Consultant – Digital Advertising (Philippines):
    Most recently worked for a local digital marketing agency, initially as a consultant and later transitioned to full-time based on performance. Oversaw end-to-end campaign execution and strategy for a range of small business clients. Responsible for optimizing campaign budget utilization and improving ad ROI.


Tools & Platforms:
  • Ad Platforms: Google Ads (Search, Display, Video, App, Shopping), Bing Ads
  • Tracking & Analytics: Google Analytics (GA4), Google Tag Manager, Looker Studio
  • Third-Party Tools: SEMrush, SpyFu, Ahrefs, CallRail, Zapier
  • Reporting: Google Sheets, Excel, Word Docs

He can start ASAP and is amenable to Part-time arrangements.

Predictive Index Behavioral Profile- Promoter

Strongest Behaviors

  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral Summary

Dan Angelo is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

CSR and Technical Support T2

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2008 to September 2010 (30 Months)

Duties and Responsibilities:

  • Responds to telephone inquiries about the company's product or services.
  • Providing excellent customer service in both account and technical queries.
  • Providing new connections and support for existing VOIP for consumers.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2010 to November 2012 (26 Months)

Duties and Responsibilities:

  • Job duties involve answering inbound calls.
  • Providing excellent customer service in both account and technical queries.
  • Using remote access with customers using TeamViewer.

Google Ads Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2023 to April 2024 (12 Months)

Duties and Responsibilities:

  • Creating and setting up advertising campaigns based on the client's goals and objectives. This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
  • Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy.
  • Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
  • Set and adjust bid amounts to ensure the client's ads are competitive in the auction process. Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
  • Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
  • Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
  • Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
  • Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high-performing keywords and ads while controlling ad spend.

Bing Ads
  • Create and organize campaigns based on business goals.
  • Set up ad groups with relevant keywords and targeting options.
  • Conduct thorough keyword research to identify high-performing and relevant keywords.
  • Use tools like Bing Keyword Planner to discover new opportunities.
  • Write a compelling ad copy that aligns with the target audience.
  • Create multiple ad variations for A/B testing.
  • Set and manage daily and monthly budgets.
  • Monitor spend to ensure campaigns stay within budget.
  • Determine bidding strategies (manual vs. automated).
  • Adjust bids based on performance metrics to optimize ROI.
  • Regularly review campaign performance using metrics like CTR, CPC, and conversion rates.
  • Analyze data to identify trends and make informed decisions.
  • Test different ad copy, landing pages, and targeting strategies.
  • Implement changes based on test results to improve performance.
  • Ensure landing pages are optimized for conversions.
  • Collaborate with web development or design teams if needed.
  • Create regular performance reports for stakeholders.
  • Use insights from reports to inform future strategies.
  • Set up and manage audience segments for remarketing and targeting.
  • Utilize demographic, geographic, and behavioral targeting options.
  • Ensure all ads comply with Bing's advertising policies.
  • Stay updated on industry trends and platform updates.
  • Work with other marketing channels (like SEO and social media) for integrated strategies.
  • Communicate with team members and stakeholders to align on goals.
  • Stay informed about new features, tools, and best practices for Bing Ads.

Google Ads Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to February 2022 (39 Months)

Duties and Responsibilities:

  • Creating and set up advertising campaigns based on the client's goals and objectives.
  • This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
  • Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy. 
  • Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
  • Set and adjust bid amounts to ensure the client's ads are competitive in the auction process.
  • Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
  • Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
  • Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
  • Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
  • Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high- performing keywords and ads while controlling ad spend.
  • Stay up to date with its features and algorithms to adapt their strategies and campaigns accordingly.

Search Engine Marketer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2022 to February 2023 (9 Months)

Duties and Responsibilities:

  • Creating and set up advertising campaigns based on the client's goals and objectives.
  • This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options

Google Ads Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2024 to March 2025 (5 Months)

Duties and Responsibilities:

  • Set up and manage campaigns aligned with client goals across various formats (search, display, video, shopping).
  • Perform keyword research to inform targeting strategies. -Write compelling ad copy tailored to user intent.
  • Manage bids for cost-effective ad placement.
  • Run A/B tests to refine ads, headlines, and landing pages.
  • Optimize targeting by audience, location, device, and other factors.
  • Monitor key metrics (CTR, conversion rate, ROI) and adjust campaigns accordingly.
  • Improve Quality Score and manage budgets to maximize performance and minimize costs.

Education History

Field of Study:

Science & Technology

Major:

Bachelor Science in Information and Technology

Graduation Date:

March 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Google AdWords

INTERMEDIATE ★★

    Salesforce CRM, Google Adwords Keyword Planner, Google Analytics, Bing Ads, Google MerchantSpyfuSEMrushAsanaTrello

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17034539256
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo Idea pad 3
  • Processor: 12th Gen Intel Core i5-12500H
  • Operating System: Windows 11

All-inclusive Rate: USD $15.53/hr

Sherwin

Candidate ID: 595281


ADVANCED

    Data Collection, Data Entry, Data Analysis, Database Administration...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 15.53 per hour or $USD 1345.50 per month

Full Time: $USD 15.53 per hour or $USD 2691.01 per month

Remote Staff Recruiter Comments

Sherwin has a well-rounded background in data analytics and backend support, with significant experience in data engineering, automation, and visualization.  Sherwin has developed strong skills in Python, SQL, and data tools like Azure Synapse Analytics and Tableau. His ability to solve business problems through data-driven insights and automation makes him an asset in any data-centric role. He provided backend support, utilizing SQL and Python to manage data ETL processes and generate reports via Tableau or Power BI.

  • Relevant Experience: Over 7 years in data analytics, backend support, and business intelligence.
  • Industries: Healthcare (Bayer), Retail (Sunnies Inc.), Finance (Institutional Shareholder Services).
  • Roles:
    • Backend support and data visualization (Bayer AG)
    • Data analytics and pipeline engineering (Sunnies Inc.)
    • Sales operations and governance data (Institutional Shareholder Services)
  • Sherwin helped build scalable data pipelines and led the data analytics team, solving business problems and streamlining workflows through Python and Power BI.
  • He worked with internal clients, using SQL and Python for data ETL processes to support business decisions through clear, actionable visualizations.
  • Managed CSR activities., demonstrating leadership and project management skills.
  • Proficient in:
    • Data Engineering & Analysis: SQL (7+ years), Python (7+ years), MS Power BI (5+ years), Azure Synapse Analytics.
    • Data Visualization: Tableau, MS Power Automate, MS Power Query.
    • Additional tools: SAP B1, Snowflake, and MS Excel.

Sherwin may need a reasonable notice period before starting a new role. No statutory or government compliance issues were indicated.

Predictive Index Reference Profile - Promoter


Employment History

Data Analyst

Industry:

Healthcare / Medical

Employment Period:

January 2022 to September 2024 (32 Months)

Duties and Responsibilities:

  • Pioneer member of the Business Planning & Analysis/Data Analytics team at Sunnies Inc., playing a key role in driving data-driven decision-making across the organization.
  • Business Intelligence: Proficient in data analysis, automation using Python and MS Power Automate, and creating dynamic visualizations and reports to support strategic initiatives.
  • Data Engineer: Developed scalable and reliable data pipelines and queries using SQL, Python, Azure Synapse Analytics, SAP B1, and Power BI Dataflows to ensure efficient data processing and integration.
  • Data Analyst: Expert in collecting, cleaning, and analyzing data using SQL, Python, and statistical tools to solve complex business problems and deliver actionable insights through clear, concise reports and visualizations.

Sales Operations Associate

Industry:

Banking / Financial Services

Employment Period:

June 2021 to September 2024 (39 Months)

Duties and Responsibilities:

  • Serve as the subject matter expert (SME) and primary point of contact (POC) for queries related to "Media" and "ICS" (Institutional Client Services).
  • Provide comprehensive support for the Sales Governance and Corporate business units, addressing inquiries and resolving issues efficiently.
  • Utilize Salesforce and Excel to manage, track, and report on client data, ensuring seamless communication and data integrity.
  • Trained extensively to handle governance-related matters and corporate business processes, providing expertise to internal teams and stakeholders.

Junior Analyst to Associate

Industry:

Banking / Financial Services

Employment Period:

January 2017 to September 2024 (92 Months)

Duties and Responsibilities:

  • Act as the primary point of contact (POC) for corporate governance data in the Southern Europe region, specializing in Nordic and Israeli markets.
  • Serve as the subject matter expert (SME) for CorpGov data, ensuring the accuracy and relevance of information provided to internal and external stakeholders.
  • Lead training sessions using SAP Litmos, developing and delivering programs to enhance team skills and knowledge of corporate governance data systems.
  • Oversee data management and quality control processes for Southern Europe, Nordic, and Israeli markets, ensuring compliance with ISS standards.
  • Collaborate with cross-functional teams to address technical challenges, acting as the technical point person for region-specific data issues.
  • Drive process improvements and provide insights to optimize data collection, analysis, and reporting for the assigned regions.

Finance Analytics Backend Specialist

Industry:

Healthcare / Medical

Employment Period:

August 2023 to September 2024 (13 Months)

Duties and Responsibilities:

  • Provide backend support using SQL or Python for data extraction, transformation, and loading (ETL) processes to facilitate internal client data requests.
  • Develop data visualizations and reports using tools like Tableau and PowerBI for stakeholders based in Taguig, Philippines.
  • Collaborate with other teams to create automated processes and solutions using Python for enhanced efficiency.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Operations Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Collection, Data Entry, Data Analysis, Database Administration, SQL, Python, Tableau, SAP, Snowflake, Microsoft Excel,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18292650311
  • Internet Type: Fiber
  • Hardware Type:
  • Brand Name: N/A
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

#2. The Abdicator Who Disappears After Assigning

Meanwhile, there’s another type of manager who is the opposite of the micromanager.

While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.

Illustration:

Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”

Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.

On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.

#3. The Assumer Who Thinks “It’s Obvious”

Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.

This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.

Illustration:

Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:

  1. Pulling data from three different sources;
  2. Cross-referencing them in an Excel spreadsheet; and
  3. Sending a PDF copy immediately afterward.

Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.

What Great Handoffs Actually Look Like

The above examples show how easily managers can undermine new offshore hires, often without even realizing it.

Now that we know what not to do, let’s take a look at what effective handoffs look like.

  • Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
  • Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
  • First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.

Fixing the Handoff: A Quick Audit for Leaders

Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.

Does Someone Own the Onboarding Process?

If everyone is responsible for the new hire, no one truly is.

Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.

Are Deliverables or Outcomes Being Delegated?

Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.

More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.

What Happens After the First 7 Days?

Onboarding is a marathon. It doesn’t end after you hand over login details.

After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.

By Day 7, the hire should clearly know what they are expected to master by Day 30.

How Remote Staff Ensures Handoff Success

Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.

As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.

For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.

More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.

FAQs – Offshore Handoffs and Delegation Clarity

Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.

#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?

Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.

When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.

#2. Who Should Own the Onboarding Process?

Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.

If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.

#3. How Much Documentation Is Too Much?

The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.

In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.

#4. Can Remote Staff Help with Handoff Planning?

Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.

With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.

#5. Should I Start with Simple Tasks or Go All-In?

It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.

Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.

If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.

Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.

The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.

No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.

In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.

Need assistance with onboarding?

+ posts

Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.

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About The Author

Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.

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