Hiring Offshore Doesn’t Fail—Handoffs Do

Marjorie has 6+ years of work experience supporting e-commerce platforms in the U.S., Australia, and the Philippines. She held long-term roles in online retail businesses, primarily performing product research and customer support for Amazon, eBay, and Walmart dropshipping operations:

• Product Research & Listing: Experienced in using tools like Keepa and AZInsight to evaluate product viability and profitability for different e-commerce platforms.
• Customer Support & Order Management: Regularly handled customer inquiries, returns, refunds, courier coordination, and issue resolution via email and phone.
• Industry Experience: Her work spans multiple industries within the e-commerce sector including telecommunications retail, online marketplaces, and business process outsourcing (BPO) support for telecom services.
• Demonstrated efficiency in handling end-to-end order fulfillment, product analysis, and customer retention through responsive support services.
• Contributed to store performance for an AU-based dropshipping company by managing order accuracy and client satisfaction from November 2021 to December 2023.

• Product Research Tools: Proficient with Keepa, AZInsight – used to determine profitability and demand forecasting.
• Customer Support Channels: Skilled in managing inquiries via email (Amazon, eBay) and voice support (AT&T, Sprint).
• Photo Editing Tools: Canva and Photoshop
• CRM/Order Processing: Familiar with Amazon Seller Central and eBay listing processes.
• Other Tools: Comfortable using Skype, WhatsApp, and internal messaging systems for remote coordination.
• Can start immediately and is open for both full-time and part-time roles

PI Behavioral Profile: Artisan

Strongest Behaviors:

• Highly precise and detail-oriented, with deep follow-through to ensure task completion meets quality standards.
• Steady and cautious, preferring well-established processes and minimizing risk.
• Operationally focused – excels in structured environments with clearly defined tasks and expectations.

Behavioral Summary:
Marjorie is thoughtful, disciplined, and serious in her approach to work. She is naturally introspective and thrives in environments that allow her to focus deeply on tasks, particularly those requiring accuracy and technical understanding. Her motivation comes from a desire to perform tasks thoroughly and correctly, leaning on her experience and careful planning to avoid errors. Reserved and accommodating in demeanor, she prefers clarity and stability, often relying on data and proven processes to guide her decisions.

• Over 8 years of extensive experience in accounting, bookkeeping, financial planning, and taxation, with a strong focus on Australian accounting practices.
• Worked with diverse portfolios, including real estate, manufacturing, SMEs, and unique industries such as synthetic grass manufacturing and funeral homes.
• She has proven ability in people management, having supervised teams ranging from 20 to 80 accountants, onboarding clients, and providing coaching..
• She also previously held leadership roles, including Team Lead, Tax Reviewer, and Manager, for prominent organizations like Accenture and Integrate Solutions.
• Her key skills include:
  • Accounting Systems & Software Proficiency:
    • SAP HANA, MRI Software (Real Estate), Xero, MYOB, HubDoc, and Microsoft Excel (Advanced reporting and basic macros).
  • Expertise in automation and cost-efficiency tools gained through transformational projects at Accenture.
  • Australian Taxation and Compliance:
    • Extensive experience in BAS (Business Activity Statement), IAS (Income Activity Statement), and FBT (Fringe Benefits Tax) preparation and submission for over 5 years.
    • Familiarity with Australian GST requirements and other tax regulations, along with trust accounting.
  • Bookkeeping and Financial Management:
    • Skilled in bank reconciliations, journal entries, general ledger review, and balance sheet reconciliations.
    • Proficient in working capital management, financial forecasting, and budget reporting to key business stakeholders.
  • Client Interaction and Stakeholder Management:
    • Direct collaboration with Australian clients to meet reporting needs and address business challenges.
    • Strong focus on building client relationships and providing tailored solutions for SMEs.
  • Team Leadership and Mentoring:
    • Effective leadership in recruiting, training, and managing teams while maintaining high levels of productivity.
    • Ability to act as a backup for technical roles, ensuring hands-on expertise and connection with the technical aspects of accounting.
• She transitioned to freelance financial consulting, supporting small businesses in tax preparation, financial reporting, and business development
• She's currently in Canada but is available to start immediately.

• Core Expertise: Video editing for talking head content, real estate videos, and faceless YouTube content.
• Successfully supported international clients across the U.S. and Australia in delivering visually engaging video content, helping clients expand their audience engagement.
• Demonstrated adaptability by resolving challenges with low-quality raw footage and audio through client collaboration and creative editing techniques.
• Sample Portfolio: https://keithabril.carrd.co/
• https://drive.google.com/drive/folders/1WarBpStJEA5UdKSoaRV71RZaPTXKJ-Zr?usp=sharing
• He is available to start immediately

• Adobe Premiere Pro
• Adobe After Effects
• Canva
• Adobe Illustrator
• Skills in color grading, synchronization, and sound design.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Keith is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, he will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, he will carefully plan the implementation to minimize problems and maximize results.

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.

1. Industry-Specific Experience:
2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.

4. International Client Support:
5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
6. Proficient in managing building documentation and stakeholder communication.

7. Administrative Expertise:
8. Proficient in managing QuickBooks for payroll and invoicing.
9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.

10. Versatility:
11. Has worked in diverse industries, adapting quickly to varying business needs.
12. Additional skills in social media management, graphic design, and email marketing provide added value.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.

1. Industry-Specific Experience:
2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.

4. International Client Support:
5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
6. Proficient in managing building documentation and stakeholder communication.

7. Administrative Expertise:
8. Proficient in managing QuickBooks for payroll and invoicing.
9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.

10. Versatility:
11. Has worked in diverse industries, adapting quickly to varying business needs.
12. Additional skills in social media management, graphic design, and email marketing provide added value.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.

• Successfully managed challenges, such as resolving corrupted video issues by recreating content with motion graphics.
• Enhances audio quality when original recordings are subpar, ensuring professional output.
• Emphasizes creating a strong "hook" within the first 5-7 seconds of a video to capture attention.
• Consistently uses motion graphics, b-rolls, and visual elements to maintain viewer engagement throughout the content.
• Portfolio: https://brandodisag.my.canva.site/brando-s-portfolio

• Primary Tools: Adobe Premiere Pro, After Effects, CapCut (for basic edits).
• Experience: Over 3 years editing short-form videos, including reels for social media and ads. Has 2 years of specialized experience working with talking head videos.
• Process: Demonstrated a clear workflow for editing raw footage into finalized content, including captioning, sound design, motion graphics, and client revisions.
• Additional Knowledge: Familiar with creating advanced motion graphics and maintaining viewer engagement through transitions, overlays, and other effects. Mentioned familiarity with Alex Hormozi-style editing, indicating a keen understanding of modern editing trends.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Brando is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Brando, who takes responsibilities very seriously.

• Rhenneshy brings a strong background in accounting and taxation with extensive experience working in various industries, including private companies, retail, and global accounting firms.
• With over five years of professional experience, Rhen has developed expertise in Australian taxation, financial reporting, and auditing.
• Key Skills and Competencies:
• Taxation Expertise
• Proficient in preparing and lodging individual tax returns (ITRs) with end-to-end handling, including queries and lodgment using Xero Practice Manager (XPM).
• Experienced in trusts and company tax returns, BAS (Business Activity Statements), and IAS (Instalment Activity Statements).
• Knowledgeable in Division 7A and Fringe Benefits Tax (FBT), with familiarity in property investment tax and other Australian tax regulations.
• Adept at working with Self-Managed Superannuation Funds (SMSFs), using BGL 360 for processing and audits.

• Customer Service Expertise:
  She has consistently demonstrated excellent customer service skills across various industries, including automotive and RV rental services. She effectively handles inquiries, resolves concerns, and delivers resolutions with professionalism, even in challenging situations such as denied claims or difficult customer interactions.

• Bookings and Scheduling:
  She has solid experience managing bookings, ensuring high conversion rates, and avoiding schedule conflicts. She is adept at offering alternative scheduling options and leveraging tools to block unavailable time slots, which minimizes errors and enhances customer satisfaction.

• Objection Handling and Upselling:
  She has experience addressing customer hesitations, such as pricing concerns, by clearly outlining service benefits. In her previous roles, she was also empowered to offer promotional credits to encourage bookings, showing her capability to retain customers through effective persuasion and problem-solving.

• Tool Familiarity:
  She proficiency in CRMs and productivity tools, along with her familiarity with time-tracking software, ensures a smooth transition to this role. She is also comfortable using monitoring tools, as her past roles required similar systems to track productivity and manage timekeeping.

Key tools and systems she is proficient with include:

• CRMs: HubSpot, Oracle, ZenDesk
• Productivity Tools: Google Workspace, Microsoft Office Suite (Word, Excel, PowerPoint)
• Design Tools: Adobe, Canva

• Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
• Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
• Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
• Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
• Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
• Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.

Reggiena is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

Upon completing a task, they will exhibit a higher degree of sociability, yet when facing an impending challenge, they are more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet they generally prefer a degree of predictability.

Monica is a seasoned administrative and executive assistant with nearly 10 years of professional experience, including 5 years as a virtual assistant. Her background spans various industries such as financial consulting, business registration services, and construction consulting, demonstrating her versatility and ability to adapt to diverse operational needs. Monica specializes in data entry, record management, payroll support, and administrative assistance with a particular focus on New Zealand-based clients and processes.

Key Highlights:

• Experience with Construction Industry: Provided administrative support for a New Zealand-based construction consulting firm, including managing permits, contracts, and compliance documents.
• Payroll Expertise: Skilled in using payroll systems like Xero and MYOB for subcontractor invoice management and data encoding.
• Email and Calendar Management: Efficiently handled client communications and managed executive schedules, including processing quotations, invoices, and project updates.
• Broader Skill Set: Knowledgeable in both general admin tasks and basic accounting functions, making her a well-rounded candidate for administrative roles.

• Supported New Zealand-based construction and consulting companies, overseeing operational tasks such as contracts, permits, and invoicing.
• Experienced in calendar and email management, coordinating directly with clients for scheduling and administrative needs.

• Managed subcontractor invoices and payroll processing using tools like Xero and MYOB.
• Familiar with financial documentation, including bill processing, expense tracking, and data entry into accounting software.

• Software Expertise: Xero, MYOB, Microsoft Office Suite, and CRMs.
• Intermediate Excel Skills: Rated 3/5, capable of handling formulas and data organization for operational use.

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Behavioral Summary

Monica is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Monica plans ahead, double checks, and follows up carefully on decisions and actions.

• Argel has 15 years of experience in Finance/ Admin in the Philippines and UAE.

• She is proficient in managing financial records, A/R, A/P, reconciliations, and financial reporting

• Familiar with QuickBooks, SAP HANA, Tally ERP, Microsoft tools, and Google tools

• She has Experience in corporate settings, handling A-Z accounting processes

• She directly presented financial reports to management in most recent role

• Assisted with inventory accounting, focus on general accounts

• Industries: government organization, general merchandise, real estate (Dubai)

• Created processes from scratch in previous roles

• Managed workload through prioritization and scheduling

• Comfortable working independently or as part of a team

• She can Start ASAP

Behavior Summary

Arjeluz is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

• He has hands-on experience troubleshooting SaaS products, specifically for healthcare clients.
• He is familiar with tools such as Salesforce (CRM), ClickUp (ticketing), and has experience working with dental/medical practice management software like Eagle Software and Dentrix. 
• He has extensive experience in remote work environments, including outbound and inbound technical support roles.
• In his most recent role, he managed 20–30 calls daily, handling long-duration troubleshooting calls (up to 30 minutes) and coordinating with Level 3 support when needed.
• While his core background is in healthcare support, he has also worked in telco and other customer service roles, including supervisory/escalation tasks.
• He is able to start immediately. 

• Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.
• Makes decisions and takes action with relatively little need for proof to confirm their decision. More interested in their own ideas than traditional ones.
• Flexible approach to “the book” willing to bend the rules to achieve individual goals. An original thinker who isn’t easily discouraged by setbacks.
• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
• Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
• Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.

Anthony is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

Upon completing a task, they will exhibit a higher degree of sociability, yet when facing an impending challenge, they are more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet they generally prefer a degree of predictability.

• A graduate of Bachelor of Science in Accountancy, with nearly 8 years of experience in accounting, including expertise in accounts reconciliation (GL/AR/AP), financial planning, intercompany transactions, and process automation.
• Holds advanced skills in financial tools and automation technologies.
• Led process improvement initiatives such as Value Stream Mapping (VSM), achieving 1500 hours of annual savings through process standardization and bottleneck elimination.
• Developed automation tools for invoice processing and reconciliation, significantly increasing efficiency and accuracy.
• Managed global AR/AP imbalances, resolving issues to prevent operational disruptions and period reopenings.
• Directed minor system enhancements and implemented financial software migration projects to improve operational performance.
• Advanced proficiency in SAP (S4 Hana, Fiori), KNIME, Blue Prism, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Skilled in process automation, financial analysis, and reconciliation, as well as implementing innovative solutions to optimize accounting operations.
• Demonstrates strong leadership, project management, and problem-solving abilities, with a focus on continuous improvement and operational excellence.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Arce has gained 11 years of professional accounting experience and has handled roles like accounts receivable officer, business analyst, and IT consultant.
• She is proficient in accounts payable, accounts receivable, month-end closing, general ledger, and financial reporting.
• Her expertise include Microsoft Excel (Advanced level) including Power Automate, VBA Macros, and Power Query.
• She has worked with multinational clients, including Australian, European, and U.S.-based organizations.
• She also gained experience as SAP FICO Consultant with a background as an end-user and system implementer.
• She is available to start ASAP and prefers part-time arrangement

Customer Service & Sales:

• Four years of experience in outbound sales, particularly in the insurance sector, handling high call volumes (500–700 dials/day) and appointment setting.
• Experience handling difficult customers, overcoming objections, and utilizing rebuttals effectively to close sales.
• Proficient in converting inquiries into bookings through relationship-building and trust-based sales techniques.

Administrative & Virtual Assistance:

• Managed Shopify stores, including product photo editing, video content creation, and customer engagement via comments.
• Experienced in medical billing, processing patient claims, and coordinating with healthcare providers.
• Familiar with CRM tools, tracker sheets, and calendar management for tracking customer interactions and follow-ups.

Technical Proficiency:

• Knowledge of Shopify for e-commerce management.
• Experience using call-tracking systems and CRM tools for lead generation and customer follow-ups.
• Comfortable working with monitoring tools for time tracking, such as Time Doctor.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Christylyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Christylyn, who takes responsibilities very seriously.