Cheap Offshore Labor Cost vs. Expensive Leadership Time: Why “Savings” Cost You More

• Perform accounts receivable, payable and cashflow
• Perform bank and loan reconciliation
• Assist month end closing activities
• Prepare balance sheet
• Perform financial statement
• Perform any Adhoc related tasks

Accounts Payable (AP) Management:

• Process bills and vendor invoices through Hubdoc.
• Ensure timely approvals and payments.

Payroll Processing:

• Manage payroll for employees, ensuring accuracy in deductions, benefits, and salaries.
• Submit payroll records for compliance and reporting purposes.

Sales Invoice Processing:

• Create, manage, and track sales invoices.
• Follow up on outstanding payments and maintain accurate records.

End-of-Year (EOY) Income Tax Return (ITR) Processing:

• Prepare financial records for EOY reporting.
• Assist in the compilation and submission of ITRs.

Business Activity Statement (BAS) and Instalment Activity Statement (IAS) Processing:

• Prepare and lodge BAS and IAS with accurate GST and tax reporting.
• Ensure compliance with local tax regulations.

Bank Reconciliation:

• Perform daily/weekly bank reconciliations to align accounts with financial statements.
• Identify discrepancies and resolve them promptly.

April Monthly Tasks:

• Summarize and report all financial activities for the month.
• Ensure all month-end procedures are completed for accurate bookkeeping.

• Manage accounts payable and receivable.
• Track and categorize expenses.
• Process payroll and calculate deductions.
• Reconcile bank accounts regularly.
• Prepare documents for tax filings.
• Generate monthly financial reports.
• Maintain organized and accurate financial records.

• Handled ITIL processes and associated ITSM, Monitoring, Datadog, and service portals for Incident
• Handled installation on new, or updated existing VMWare, Linux, and Windows servers.
• Handled installation, configuration, and maintains asset management applications and systems.
• Handled customer's technical issues and communicate with them via email, phone and ticketing system
• Handled Installation, configuration, maintenance, and solving errors for content management systems including, WordPress, Wiki’s, CRM, WHM/cPanel, Netmas, Radius, and TheDude.
• Handled Cloud servers via GCP, Azure, Alibaba, and AWS.

• Maintain the POS computers and printers.
• Install different kinds of Operating System.
• Install PC Hardware peripherals.
• Maintain network connectivity
• Troubleshoot POS programs using Delphi 5 and Database Explorer.

• Troubleshoots DSLAM Package.
• Troubleshoots ATUR connection.
• Conduct Electrical Testing.
• Conduct PWB repair and PWB soldering.

• Maintaining equipment, participate in team efforts of producing quality products on time at the lowest possible cost and in continuous development program to enhance our operations.
• Operate and run the following machine: Laser Ablation, Washer, Auto inspection, Dicing, Tab bonder and Electrical Testing machine with basic troubleshooting.
• Sustaining equipment up time to contribute to the department objective in productivity, yield and quality

• Maintaining and installing Servers for Call Center System with the following systems, Centos, Asterisk, Vicidial, Elastix, Goautodial, PBXonflash, VMware SAP Server and other telephony technology.
• Database, Web, and Application Server maintenance, installation and backup.
• Installing and configure Asterisk, PHP, MySQL, Perl, Linux shell scripting,.
• Setup and configuring Firewall, Video conference, Cisco Router and Switch management.
• Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
• Setup of VMWARE Virtual Machine configuration and installation.
• Maintaining Network Connectivity, Antivirus and Workstation

• Installation, maintain and support of Hospital Information System.
• Updates, test and backup Databases.
• Maintain and install Windows Server and SQL server.
• Maintaining Hospital Servers Unit, database and application backup.
• Installation and testing of new Software for development.
• Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
• Installation and configuration of Virtual Machine Server.
• Technically support Major Workstation Hardware/Software problems
• .Restrictions of internet connectivity and monitoring.
• Installation and maintain for IPPBX systems.

• Maintenance of the following Servers: Email server, HRIS, Production System andRemote Server .
• Updates and Backup of Windows Server, SQL server, Ubuntu server, and Centos server.
• Maintaining production system, database testing and backup.
• Installation and maintenance of firewall and VM Server.
• Maintaining Network Connectivity and printer sharing.
• Maintain Internet Viruses Protection and software Security.
• Restrictions of internet connectivity and Virus monitoring.
• Maintaining IPPBX Systems.
• Trouble shoot and Fix major problems on company 6 Branches.

• Maintenance of the following Servers: 4 Linux Call Center System Server on Cloud Server .
• Updates and Backup of Ubuntu server, and Centos server.
• Maintaining of Internet Viruses Protection, Software Security and Network Connectivity.
• Restrictions of internet connectivity and Virus monitoring.
• Technical Support on 150 Agent for IT related issues on workstations.
• Maintenance of the following Servers: Email server, HRIS, Production System and Remote Server .
• Updates and Backup of Windows Server, Ubuntu server, and Centos server.

• Vicidial system server maintenance on a linux platform on cloud servers.
• Vicidial avatar setup and support, apache, PHP, MySQL, AWS, virtual machine.
• Install, setup and configure vmware, xenserver, proxmox and vicidial servers.
• Install, configure, setup, updates and backup servers.
• Maintaining of internet viruses protection, firewall and network connectivity.
• Restrictions of internet connectivity and virus monitoring.
• Support and fix on agent for IT related issues on workstations.
• Experience on installation, configure MySQL servers

• Implement Linux OS user account registration, deletion, and modification.
• Responsible for handling Rhel 6&7. OpenSUSE, Hp-UNIX, and Tandem OS issues as L2 support.
• Responsible for handling Windows servers 2008 and 2012 OS issues as L2 support.
• Responsible for handling Cloud hosting servers on AWS, VMware, and Azure.
• Responsible for handling monitoring applications like Zabbix, Splunk, Subversion, and Web Logic.
• Responsible for handling web applications like Apache, Nginx, Php, httpd, Perl, Oracle, and Java.
• Responsible for handling Linux services like crontab, and bash scripting.
• Responsible for handling updates and patching like yum, rpm and repositories, 
• Prepare and create procedure manuals for major and minor tasks or activities upon client request.
• Coordinate with the Vendor for any hardware and OS-related problems on the server.
• Microsoft Certified Azure Fundamentals dated September 29, 2020.

• Managed cloud servers on GCP, Azure, and AWS.
• Resolved WHM/cPanel issues via email and ticketing systems.
• Provided support for Jira, Jama, Octane, Polarion, Bitbucket, and SVN tools.
• Installed and maintained Vicidial, FreePBX, vtigerCRM, Asterisk, and VOIP instances.
• Resolved issues for various instances including WordPress, Wikis, and CRM.
• Handled user account registration, deletion, and modification on Windows and Linux systems.
• Supported projects and resolved issues in VMware ESXi, XenServer, AlmaLinux, CentOS, SUSE, and Ubuntu.
• Conducted OS performance tuning and system patching on Linux and Windows servers.
• Monitored applications using Zabbix, Splunk, LiteSpeed, pfSense, Subversion, WebLogic, Asterisk, Vicidial, FreePBX, VoIP, Dialer, Backup & Replication.
• Worked with application tools such as Apache, Nginx, PHP, Perl,

• Prepares Monthly Financial Statements
• Prepares Monthly Bank Reconciliation
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Accounts Payable Aging
• Prepares Monthly Sales Report
• Prepares Sales Invoices
• Prepares Disbursements Vouchers

• Prepares Monthly Payslips for Foreign Seafarers
• Processing Monthly Earnings and Deductions of Foreign Seafarers
• Prepares Monthly Cash Position Per Vessel
• Prepares Monthly Balance Sheet Accounts Reconciliation
• Prepares Monthly Accounts Receivable Aging and Analysis

• Prepares Monthly Financial Statements
• Prepares Monthly Bank Reconciliation
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Accounts Payable Aging
• Prepares Monthly Sales Report
• Prepares Sales Invoices
• Prepares Disbursements Vouchers
• Prepares Audit Plan
• Prepares Management Letter
• Prepares Draft Audited Financial Statements

• Prepares Monthly Sales Report
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Cash Position
• Prepares Monthly Sales Forecast
• Prepares Monthly Tax Returns

• Manage and Oversee the day to day Operation of the Business (Client Bookkeeping)
• Preparation of Financial Reports
• Preparation of Tax Return
  • Serves as the main contact person of the clients for all their accounting concerns
  • Make sure that AP, AR, Bank Recon, and Payroll team works with precision and timeliness
  • Check all works and reports before being released to clients.
  • Oversee the preparation of weekly/monthly financial reports
  • Oversee the preparation of monthly Workpapers
  • Preparation of Financial Reports and Tax Returns
    • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns
    • Prepares and lodge BAS, IAS, and Individual Tax Returns ◦ Prepares BAS reconciliation

• Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
• Preparation of Financial Reports for Company/Partnerships/Trust
• Preparation of Individual Tax Return
  • Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
  • Transaction processing
    • Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
  • Preparation of Leadsheets and Workpapers for Fund Audit.
    • Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit.
  • Preparation of Financial Reports and Tax Returns
    • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
    • Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

• Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
• Preparation of Financial Reports for Company/Partnerships/Trust
• Preparation of Individual Tax Return
• Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
• Transaction processing
• Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
• Preparation of Leadsheets and Workpapers for Fund Audit
• Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit. h. Preparation of Financial Reports and Tax Returns
• Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
• Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Achieved service time and quality targets.
• Actively listened to customers to fully understand requests and address concerns.

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Established warm and friendly rapport whilst interacting with customers by phone and email.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Took over escalation calls
• Discuss the breakdown of the bills and offer a different set of bundle to add to their services. 
• Process payments by gathering details of their card. 

• Maintains customer records by updating account information.
• Provide inbound customer support billing inquiries, policies/procedure, account activation, balance transfer.
• Follow structural call handling procedures, scripts, transfer protocol and call-related processes that lead to customer satisfaction and call resolution.

• Follow up on the claim of the nurses/doctors. 
• Provided the charges, benefits, and eligibility associated with patients' insurance.
• Ensure confidentiality of patient’s information/bank/details, contact numbers, and other personal information.

   

• Detect early signs of fraudulent activity
• Review the credit history of the customer 
• Thorough verification on the caller.  

• Make sure to have reached the quota on a daily basis
• Send an intraday report to check productivity
• Send end of day report.
• Directly report to the client for any issues arise on the leads that were given
• Send an update or insights of the merchant. 
• Do time adjustment for 43 agents.
• Distribute the leads to the team equally

• Major Projects:

  • Design and develop user-friendly web interfaces.
  • Create print ads, including magazine, newspaper, and billboard ads.
  • Produce animated promotional ads to enhance marketing efforts.
  • Design and manage social media promotions to engage audiences.

• Skills Developed:

  • Graphic Design:

    • Create visually appealing and impactful graphics.
    • Ensure designs align with brand guidelines and client requirements.

  • Flash Animation:

    • Develop engaging flash animations for various digital platforms.
    • Utilize animation skills to create interactive and dynamic content.

  • Video Animation:

    • Design and produce animated videos for promotional purposes.
    • Implement animation techniques to effectively convey messages.

  • Layout Design:

    • Develop aesthetically pleasing and functional layouts for web and print media.
    • Ensure layouts are user-friendly and visually appealing.

  • Image Manipulation:

    • Edit and manipulate images to improve quality and fit design requirements.
    • Use image editing software to create visually compelling content.

  • Promotional Campaigns:

    • Design and execute promotional campaigns across various media.
    • Collaborate with marketing teams to ensure cohesive campaign strategies.

• Major Projects:

  • Design logos for various brands and clients.
  • Develop user-friendly web interfaces.
  • Create digital print ads for online campaigns.
  • Produce animated promotional ads to enhance marketing efforts.
  • Design and manage social media promotions to engage audiences.

• Skills Developed:

  • Logo/Graphic Design:

    • Create unique and impactful logos and graphics.
    • Ensure designs align with brand identity and client requirements.

  • Flash Animation:

    • Develop engaging flash animations for various digital platforms.
    • Utilize animation skills to create interactive and dynamic content.

  • Motion Graphics:

    • Design motion graphics to enhance video content and advertisements.
    • Implement motion design principles to convey messages effectively.

  • Layout Design:

    • Develop aesthetically pleasing and functional layouts for web and print media.
    • Ensure layouts are user-friendly and visually appealing.

  • Image Manipulation:

    • Edit and manipulate images to improve quality and fit design requirements.
    • Use image editing software to create visually compelling content.

• Major Projects:

  • Lead marketing branding and promotional activities.
  • Develop and design mobile-friendly video ads.
  • Manage campaign and non-campaign related social media promotions.
  • Conduct A/B testing of artworks for various social media platforms and ad placements.

• Mobile-Friendly Television Commercial:

  • Pioneer the creation of a mobile-friendly television commercial.
  • Collaborate closely with third-party production houses to ensure high-quality output.

• Creative Project Oversight:

  • Oversee creative projects across all social media platforms.
  • Ensure adherence to brand guidelines and consistency in visual content.

• Design Team Workflow Development:

  • Develop an effective end-to-end workflow for the design team and involved functions.
  • Create systematic approaches to enhance work efficiency for designers.

• Efficiency Improvement:

  • Implement systematic approaches to improve work efficiency for designers.
  • Continuously refine processes to boost productivity and creativity within the team.

• Social Media Posts

  • Develop and design visually appealing content for various social media platforms.
  • Ensure consistency with brand guidelines and target audience preferences.
  • Collaborate with the marketing team to align content with campaign goals.
  • Monitor and analyze the performance of social media graphics and adjust strategies accordingly.

• Web Design

  • Design user-friendly and aesthetically pleasing website layouts.
  • Work closely with web developers to ensure design feasibility and functionality.
  • Conduct user research and usability testing to inform design decisions.
  • Maintain and update website designs to keep them current and responsive.

• Motion-graphic Video Animator/Editor

  • Create engaging motion graphics and animations for various digital platforms.
  • Edit video content to enhance visual appeal and message delivery.
  • Collaborate with content creators and marketing teams to produce cohesive video projects.
  • Stay updated with industry trends and software advancements to continuously improve animation and editing skills.

• Data Collection using Search Engines and other Social Media Platforms
• Updating leads using ZOHO CRM and Google Spreadsheet
• To scrape and get all details, info of Job posts under Gumtree using VPN
• Update and Edit leads under Personal Platform Found Pinoy.

• Evaluating an account
• Processing of payments using credit cards
• Account Plan changes and subscription
• Scheduling the dispatch team for Installation and repair
• Checking for the serviceability of the area.

• Evaluating an account, processing of payments using credit cards and wired checking account.
• Hard core support for technical problems of customer’s phones.
• Answer all the concern questions and claims they have for the service we provide.
• Give the customers the world class call support & handling.
• Processing sales and orders.
• Establish prices of goods, services or admission and tabulate bills.
• Scheduling the dispatch team for Installation and to check the availability of the area.

• Provides information to the public on services available.
• Evaluating an account
• Schedule customer’s payment plan.
• Plan exchange and subscription
• Deactivation and Activation of an account
• Technical support for the service that we provide the customers.
• Processing of payments using credit card.
• Processing the customer’s return exchange, insurance, and repair.
• Processing of sales and orders.
• We build a friend or family like atmosphere with a customer to provide a world class service.

• Call Australian companies and ask the HR Manager's contact details.
• Inviting the HR Managers for Leadership and Management events.
• Data Collection using Search Engines and other Social Media Platforms
• Updating all Leads using Salesforce

• Call Listening
• Evaluating a call recording according to scoreboard provided

• Contact businesses or private individuals by telephone in order to solicit sales for goods or services
• Obtain customer information such as name, address, and payment method, and enter orders into the database.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective or for customers to attend sales presentation

• Maintain records of contacts
• Research for possible Leads with current Solar Panel
• Research for divisions that approve Solar Panel
• Check every location and city for the availability of Solar Panel

• Data Mining of Leads
• Managing the lead generator
• Managing CRM
• Emailing targeted clients
• Outbound Calling
• Setting up an appointment

• E- commerce Bookkeeping
• Ecommerce Trust and Company Tax Return Preparation
• Rental Property & Estates Financials Tax Return
• Business Activity Statements

• Company & Trust tax Return preparations
• Financial Statements Monthly, Quarterly or Annual GST / BAS Preparation
• Bookkeeping Workpapers Call & email handling
• Contacting Australian taxation Office to waive late H &R
• Block individual tax return training fees & interest
• Charges Xero Software
• Training Contacting ASIC for changes Issues & fee waiver.
• Virtual Assistant Training
• Updating ABN details on ABR
• Customer Service and Collections
• PAYG Instalment Lodgment and variation Training

• Prepared more than 1,000 individual tax returns
• Handled bookkeeping for construction companies,
• restaurants, labour hire and many more.
• Directly communicating with our clients via email and call

• Allocating clients advertisement
• Payroll
• recording AP/AR
• Process employees reimbursements

•  Individual tax preparation
• Communication with ATO and ASIC
• Emailing Handling
• Communication with our clients

• Bookkeeping
• Individual Tax Return Preparation
• E- Commerce Tax preparation
• Rental Property & Estates Financials Tax
• Return
• Business Activity Statements/IAS

• Enter monthly expenses into MYOB, ensuring all expenses have OR or invoice attachments.
• Enter and reconcile all credit card expenses monthly in MYOB.
• Provide support to the counterpart Accountant in AU and liaise with other team members in the organization.
• Communicate with the warehouse and sales personnel to resolve discrepancies in product price, quantity, description, and code.
• Enter daily payables into MYOB and reconcile daily sales orders.
• Manage purchase orders to suppliers.
• Reconcile suppliers’ invoices in both WMS and MYOB.
• Perform end-of-month (EOM) statement reconciliation in MYOB.
• Submit EOM inventory reports to the General Manager.
• Email suppliers when payments are made.
• Send monthly statements to customers and track email receipts in case of disputes.
• Perform basic bookkeeping tasks, such as invoicing, processing bills, and monitoring accounts receivable.

• Provide Office/Trust accounting and bank reconciliation support within LEAP and V10 software.
• Deliver technical and documentation support for merge and error issues.
• Manage email queue using Salesforce and ensure timely responses.
• Resolve issues by providing clear, step-by-step resolutions.
• Support the integration of LEAP with various software, including RapidPay, ByLawyers Precedents, LawConnect, and InfoTrack.
• Assist clients with entering Office/General Accounts or Trust Accounts entries.
• Reconcile out-of-balance entries in Trust Accounting within LEAP.
• Help clients identify and rectify issues with journals not syncing with MYOB or XERO.
• Assist lawyers with document automation issues, such as merge fields not populating on settlement sheets, precedents, legal documents, invoices, statements, or any document templates.
• Resolve errors or computation issues in legal precedents.
• Monitor and report glitches and common issues encountered after software updates.
• Send emails to provide resolutions and technical assistance.
• Troubleshoot software-related issues.
• Manage the daily queue, check for duplicate cases, and fix entries with missing information in the database.
• Build and maintain positive relationships with customers.

• Make sure that the customer is satisfied with the customer service before disconnecting the call.
• Make sure that all issues/concerns are resolve.
• Case manage the customer, especially if it will lead to complaints/TIO.
• Handle all customers' inquiry from billing, payment, sales, activations, technical issues, disputes, complaints, connections, disconnections, retention (saves).
• Update customer details.
• Handle customers' clarification, and objection on the services acquired.
• Activate mobile and broadband (wireless, ADSL, cable) and PSTN (landline) services.
• Provide new connection on mobile and broadband (wireless,ADSL, cable) and PSTN (landline).
• Identify if broadband is serviceable on the area.
• Create opportunity for customers. Submit Lead for an opportunity of new services, new connection, or re-contract of an existing service.
• Make sure that all metrics are met.

• Answer all inquiries in a timely and appropriate manner.
• Handle all inquiries of the Provider.
• Make sure that provided information is all correct.
• Process Claims of the Provider.
• Identify if medical codes are covered or not under the medical policy.
• Handle complaints from the Provider.
• Provide Benefits and medical coverage to Providers (Doctors, Specialists)
• Need to maintain and pass all the required metrics of the campaign

• Do chat support to customers/texters.
• Answer all inquiries in a timely manner.
• The reply should be brief and concise.
• Make sure that all guidelines are followed.
• Provide the correct phone number of the establishment/company
• Provide accurate directions of a certain place.

• Utilize a quality monitoring data management system to compile and track the performance of all agents.
• Monitor and evaluate 500 chat transcripts weekly.
• Assist in designing chat monitoring formats and establishing quality standards.
• Coordinate chat calibration sessions to support quality assurance.
• Generate and provide reports for management review.
• Conduct chat monitoring in accordance with company policies and procedures

• Ensure alignment of pricing, inventory, and shipping details between the Trademe platform and the website.
• List new products on both the website and Trademe.
• Update and manage product information, images, inventory, and pricing across all platforms.
• Conduct quarterly price reviews for all listed items.
• Handle dropshipping orders from suppliers to customers.
• Follow up on customer payments.
• Reconcile suppliers' end-of-month statements.
• Respond to customer queries and questions.
• Process disputes regarding pricing discrepancies with suppliers.
• Record and report sales orders and purchase orders on a monthly basis.
• Manage emails efficiently.

• Add new products to the website or platform.
• Resolve and troubleshoot any product listing issues and discrepancies.
• Write and optimize product descriptions in line with SEO best practices.
• Handle product returns, claims, disputes, and refunds.
• Process claims with various couriers, including Royal Mail, Parcel Monkey, Parcel Force, and Evri.
• Respond to customer queries and questions promptly.
• Manage purchase orders to suppliers.
• Monitor incoming and outgoing deliveries.
• Manage and update product information, images, inventories, and pricing.

• Deliver excellent customer service by resolving LEAP product queries accurately and promptly via Live Chat
• Address general client software and hardware inquiries through Live Chat
• Troubleshoot, diagnose, and resolve application-related issues
• Record detailed notes in the CRM using the standard template, including information for calls requiring escalation
• Continuously update LEAP software knowledge in line with the capability matrix

• Reconcile incoming and outgoing payments against invoices and remittance advices to ensure accurate financial records.
• Match payments received with entries in the patient management system to maintain up-to-date account status.
• Reconcile ACC payments to verify accuracy and completeness of claims and receipts.
• Support the invoicing process for business clients, ensuring timely and accurate billing.
• Assist in compiling detailed reports for budgeting and funding assessments, contributing to informed financial planning.

• Handling and spearheading Recruitment, Training and Development, Compensation and Benefits.
• Responsible in creating innovative processes for the said HR facets, designing training programs, database management, payroll processing and facilitation.

• Transfer data from database systems using keyboards, data recorders or optical scanners
• Type in data provided directly from the clients/recruiters.
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested

• Executive recruitment
• Training and development
• Database management

• Payroll processing
• Database management
• Reports validation and consolidation

• Data Entry and Validation
  • Handled the company's database using Bullhorn 
  • Removed all duplicates and updated candidate profiles
  • Entered new candidate profiles
  • Created various spreadsheets for sourcing purposes
  • Created an Excel version of the Annual Report for benchmarking purposes.
• Database Management
  • Monitored and updated all spreadsheets being used in the sourcing activities.
• Sourcing
  • Per client's requirements (ex: skills, location, job titles, specific key words, etc.), sourced prospective candidates in the Defence, Engineering, Avionics, Rail, Logistics industries using LinkedIn Recruiter
  • Sent Inmails to qualified prospects to request for their updated CV contact details
  • Forwarded these CVs and important information to the Team Lead in charge for further interviews and discussions
  • Researched and Sourced potential candidates with the following, but not limited, skill sets.

• Leads a software development team of 5 in-house developers to develop new features and integrations of ERPNext in Python and JavaScript.
• Maintains strict system design standards through Business Analysis
• Reviews PR and test features for quality assurance
• Manages deadlines, end-user support and quality assurance
• Maintains and updates servers
• Helps maintain servers and databases
• Leads daily scrum meetings, requirement gathering and user presentations
• Visits for business analysis, user support and feature implementation

• Handles client presentations, business analysis and implementation
• Leads development of customization and integration in Python and JavaScript.
• Ensures that clients and development team are on the same page and set each of their expectations
• Handles client prospecting, quote management and billing.
• Ensures that the Development team gets what they need (requirement gathering and feature confirmation) for the project's success.

• Supports end users for all modules of JD Edward Enterprise One (Selling, Buying, Accounting, Manufacturing, Stock Management)
• Network, hardware and other in-house software support to end-users
• HACCP Auditor

• Adempiere and Business360 customization and implementation for all modules including but not limited to:
  • General Accounting
  • Accounts Receivables/Payables
  • Inventory Management
  • Purchasing
  • Logistics
  • Sales
  • Reporting 

• Programming and customization of Business360 for a Constructions Company
• System analysis and one of the programmers who customized Adempiere for the proposed system of a Food Company

• Manages a team of developer for an ERPNext Project customization for Law Firms
• Leads development and implementation of ERPNext core and custom Modules in Accounting and third party integrations.
• Participates in meetings for User Story creation and refinements.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance

• Leads a software development and software implementation to client instance
• Provides client training
• Conducts meetings for prospects to showcase the Software and its key features.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance
• Maintains and updates client servers 
• Leads daily scrum meetings, requirement gathering and user presentations

• Manages ERPNext Projects - Leads development and implementation of ERPNext Modules
• Conducts meetings for prospects to showcase the Software and its key features.
• Analyze client requirements and business analysis
• Reviews PR and test features for quality assurance
• Maintains and updates client servers
• Leads daily scrum meetings, requirement gathering and user presentations