Cheap Offshore Labor Cost vs. Expensive Leadership Time: Why “Savings” Cost You More

• Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
• She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too. 
• She is competent in providing customer service through calls, emails, and chats.
• She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
• She is highly skilled in supporting the following tasks:
  • email management
  • calendar management
  • data entry
  • phone handling
  • sales
  • appointment setting
  • account management 
  • vendor verification
  • onboarding of business partners
• She has basic knowledge of lead generation.
• She handled an average of 128 tickets for calls, emails, and chats.
• She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
• She is available to start immediately and is amenable to working part-time in any schedule.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary

Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennifer, who takes responsibilities very seriously.

• Jenna took Electronics and Communications Engineering in college. She's been working since 2006 in the BPO and handled financial services and healthcare campaigns. She was a former contractor of an NZ-based liquid management solutions business through Remote Staff for 7 months as a Warranty Claims and Customer Service Specialist.
• At present, she is employed as a Healthcare Advisor in a BPO.
• Some of her responsibilities include:
  • Responsible for assessing customers' claims and disputes
  • Responsible for making decisions and granting customers' claims
  • Receive customer inquiries and escalations regarding our services
  • Responsible for assisting, adjusting, and reprocessing medical claims
  • Responsible for finding healthcare providers and facilities for customers with medical needs
  • Responsible for quoting benefits for client’s medical coverage
  • Responsible for troubleshooting ordering and delivery errors in the most cost-efficient way for the client.
• She used several applications and software such as Microsoft Office Apps (Word, Excel, PowerPoint), Citrix, Salesforce, Verint, Epic, Canva, UI Path, CPF, CED, and other DOS-based tools.
• She can start after 2 weeks.
• She is amenable to a day shift, preferably a full-time role.

Predictive Index Behavioral Profile - Persuader

Strongest Behaviors

• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Behavioral Summary

Maggie is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
• He has working exposure with different industries like contact center, and staffing companies 
• He has worked with hiring for requirements based in the Philippines and in US 
• He is skilled in doing variety of recruitment task which include
• Analyzing job requisitions 
• Doing talent pipelining 
• Sourcing for candidates 
• Doing pre screening and resume screening 
• Conducting initial interview
• Endorsing candidates to hiring managers 
• Creating sourcing strategies and planning 
• Generating recruitment reports 

He has worked with several role which include 

SDE, Program/Project Managers,

QA,

UX/UI Developer

Full stack Developer roles.

Accountants 

Healthcare professionals 

Call Center Representatives 

Virtual Assistants

Underwriters,

Collection Representative

He is a confident user of tools/applications like 

LinkedIn Recruiter

Indeed 

SIVA 

Glassdoor 

Zendesk 

Salesforce 

Bullhorn 

Compass

Zoho

Gsuite 

Calendly 

He can start as soon as possible  Predictive Index Behavioral Profile- Guardian 

Strongest Behaviors 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary 

• A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Chris Alec will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

• Annafer has been working as a Data Entry Specialist for 4yrs.
• She ensured all her information was kept confidential
• Her tasks include:
  •  Responding to emails from clients
  •  Chat assistance using Tawk System
  •  Direct communication with the suppliers through email
  •  Closely monitor pending tasks each week
  •  Communicate directly with clients in her absence through email
• She files work orders from production, packaging assemblies and receiving into finished goods.
• She ensured inventory transactions are accurately logged and oversaw cycle counts and reconciliation activities.
• She is proficient in using:
  • Google Mail, Apps, Docs, Sheet, Drive
  • Skype
  •  Zoom
  • MS Office/Excel/Outlook,etc
  •  Zoiper Soft Phone
  • Jitsi Soft Phone
  •  Tawk Chat System
  • Product Listing (Shopify/ Etsy/Gooten)
  • Trello/Asana
  • Project Management Tools
  • Canva
  • Photoscape
  • Hootsuite
  • Quickbooks
  • Infusionsoft
  • Wordpress Management
• She can start immediately.

Predictive Index Behavioral Profile - Specialist
www.predictiveindex.com/reference-profile/specialist/

Strongest Behavior
 

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Behavioral Summary

Annafer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. She identifies problems, and enjoys solving them, particularly within own area of expertise.

She is a modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside ofher expertise, she’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Annafer will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Annafer will carefully plan the implementation to minimize problems and maximize results.
 

• Jo has more than 10 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
  • Customer service
  • Technical support
  • Handle escalation calls
  • Ticketing system
  • Outbound and Inbound calls
  • Chat support
  • Email support
  • Billing and payments
  • Virtual Assistant
• Her biggest achievement was doing/implementing the process improvement from one of her client and lead the team.
• During her BPO employment she handled different accounts such as:
  • AT&T
  • Comcast
  • Time Warner Cable
  • Bellsouth
• She worked with US client.
• She is proficient with MS Excel, Front, Helpwise, Jira, Office 365 and Google suite.
• She needs 2 week's notice to start.  She is amenable to working the day shift for full-time position.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral SummaryWorks at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. Jo Mary Rose is, however, too impatient to enjoy working with details as repetitive routine or as a primary responsibility.

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

• Juanito is an experienced WordPress Developer with more than ten (10) years of experience in website development.
• He is proficient in developing WordPress websites from scratch and has experience in developing e-commerce websites as well.
• Some of the CMS platforms that he is proficient with are the following:
  • WordPress
  • Joomla
  • Drupal 7
• He is proficient in web technologies such as the following:
  • PHP
  • MySQL
  • HTML/HTML5
  • CSS/CSS2/CSS3
  • JavaScript
  • jQuery
  • AngularJs
  • Ajax
  • Bootstrap 
  • Foundation 
  • LESS
  • SASS
  • Elementor
  • MySQL
• He is also exposed to using the following tools:
  • cPanel
  • Adobe Photoshop
  • Git/Bitbucket
  • PHPmyadmin
  • PHPStorm Editor
• Has experience in working from home for many of our clients in Australia.
• Available for part-time and full-time positions and is able to start ASAP

Predictive Index Behavioral Profile - Artisan

https://www.predictiveindex.com/reference-profile/artisan/

Strongest Behaviors:

• Guarded, serious, deeply introspective, and very reserved; it takes Juanito quite a while to connect to and trust anyone new.
• An immersive thinker, has a strong ability to concentrate on the current task at hand for very long periods. Much more focused on technical matters than social ones. Very consistent and patient with systematic routines.
• Works at a very steady, methodical, pace; needs familiar processes, environments, and co-workers to be effective. Changes these only when absolutely necessary.

Behavioral Summary:

Juanito is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within his area of expertise. Works at a steady, even pace, leveraging his background for the betterment of the team, company, or customer.

With experience and/or training, he will develop a high level of specialized expertise. Serious and dedicated to the job and the company. His work pace is steady and even-keeled, and he's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to his decision-making; Juanito plans ahead, double checks, and follows up carefully on decisions and actions.

 

Airo is a seasoned creative professional with over a decade of multifaceted experience in the advertising, media, and production industries. His career trajectory reflects a consistent growth from hands-on creative execution to leadership roles, underscoring his strong adaptability and holistic understanding of visual communication and marketing.

Work Experience:

• In his recent role as a Senior Graphic Designer at a publishing/media organization, he led the development of high-impact visual assets across digital and print media.
• His collaboration with cross-functional teams and his oversight of junior designers showcase his ability to not only execute but also guide and mentor creative output.
• This is further reinforced by his earlier tenure as a Creative Officer, where he aligned marketing materials with brand narratives and ensured cohesive storytelling across platforms.
• His part-time engagement in digital marketing demonstrates a nimble capacity to stay current with evolving media trends. He managed campaign execution, content creation, and performance tracking—functions critical in today's digital-first landscape.
• Across his roles, Airo has demonstrated a blend of creativity, strategic oversight, and operational efficiency.

Technical Skills:

• Adobe Creative Suite
• Adobe Photoshop
• Adobe Illustrator 
• Canva
• Help Desk Support
• Technical Support
• Social Media Marketing/Management 

PI Behavioral Profile: Guardian

Strongest Behaviors:

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

Behavioral Summary:

Airo is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. He will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Jorelle is a licensed Mechanical Engineer with over 15 years of industry experience, specializing in mechanical design, 3D CAD modeling, and the creation of detailed technical drawings.
• He has worked extensively in the food manufacturing machinery industry, mining equipment design, audio electronics manufacturing, and power plant engineering sectors.
• His academic background includes a Bachelor of Science in Mechanical Engineering from a reputable university in Manila, Philippines.
• Throughout his career, he has contributed to diverse mechanical drafting and engineering projects, including the design and documentation of industrial food processing equipment, mining ventilation systems, and high-volume audio equipment components.
• His work has involved the creation of comprehensive 3D models, part and assembly drawings, layout planning for shipping and installations, and preparation of technical manuals.
• He has also provided design solutions to complex engineering problems, managed CAD libraries, and ensured project deliverables adhered to industry standards and client specifications.
• He demonstrates strong proficiency in mechanical design and drafting, BOM preparation, and GD&T standards.
• He is adept with multiple CAD platforms including Autodesk Inventor, AutoCAD, SolidWorks, and Creo Parametric.
• He also has experience with Autodesk Vault for design data management.
• His skillset supports high accuracy in technical documentation, efficient problem-solving, and collaborative project execution across multidisciplinary teams.
   

• Kath has been working remotely for 11 years now. She acquired a degree in Nursing in 2010. After her stint with a local magazine company, she shifted to remote work and started as an ESL Online Teacher to Chinese students. After 3 years, she joined a Singapore-based HR consulting company as an Appointment Setter. Most of her employment after that was with clients from the UK, Canada, and the US engaging in education, biotechnology, real estate, merchant, and cleaning industries.
• She became well-versed in performing the following:
  • Appointment setting
  • B2B outbound sales
  • Cold calling
  • Emails and SMS outreach
  • Social media management - LinkedIn, Instagram, and Facebook
  • Lead generation
  • Tutoring
• She is an adept user of Apollo.io, MailChimp, Go High-level, HubSpot, Salesforce, Zendesk, Microsoft Office Apps (Outlook, Excel), Google Workspace (Document, Spreadsheet, Drive, Hangouts), Slack, Discord, Trello, Realestate.com.au, and PopStream.
• She can start anytime.
• She is amenable to working in any shift, whether part-time or full-time.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Elizalde started working in digital marketing back in 2016.
• He is proficient in:
• PPC
• SEO - On-page and Off-page
• Email Marketing
• Social Media Marketing
• Devising and implementing marketing strategies
• Competitor Analysis
• Market research
• Marketing Automation
• Content management
• Analytics monitoring

He has used tools such as:

Google Ads

Hubspot

Marketo

Search staff

Moz

SEMRush

Google Analytics

Webtrends

Magento

In one of his successful campaigns, he has worked with an eCommerce Australian client that sold construction work wear. He was tasked to increase their conversion and was given a budget of 10,000 AUD to run his campaigns for a period of 3-6 months. His target was a conversion of 100,000 AUD after the 6-month mark. Although initially they were only getting about 30% success rate, they were able to meet and exceed the target at only the 5th-month mark and was already able to meet a revenue of 150,000 AUD. He implemented SEO, adjusting their keywords to better their demographics and ran PPC campaigns (both display and search ads).

He has good communication skills.

Maria Gema is an experienced administrative professional with over six years of specialization in the Australian real estate industry. She brings a strong background in providing support to property managers, particularly in leasing, tenant management, and document processing. 

Technical & Industry Experience:

• Gem has been working remotely since 2017 and is well-acquainted with the demands of virtual collaboration.
• Her real estate admin background includes tasks such as preparing lease agreements, handling renewals and rent increases, coordinating with tenants and landlords, and managing compliance documentation.
• She is adept at using platforms such as PropertyMe, PropertyTree, and other complementary tools like InspectRealEstate, Inspect Express, and PriceFinder.
• Although she has limited experience handling rent allocations within real estate contexts, she is confident with basic bookkeeping due to her academic background in accountancy and her prior experience using Xero.
• She is available to start immediately. 

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Behavioral Summary

Maria Gema is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when they work within or close to their specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, she will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, they’ll carefully plan the implementation to minimize problems and maximize results.

Marvin has a comprehensive background in multimedia and content creation, with significant experience in video editing, graphic design, copywriting, and digital marketing.

Areas of Work:

• Skills:
  • Video Editing
  • Graphic Design
  • Copywriting
  • Content Creation
  • Social Media Management
  • Digital Marketing
  • SEO
  • Audio Recording and Music Production
• Software Proficiency:
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe After Effects
  • Adobe Premiere
  • Graphic design tools
  • SEO tools
  • Social media platforms

 

• Experience in Applied Principles:
  • Typography:
    • Created and edited graphic design layouts for websites and social media platforms.
    • Developed typographic elements for video content and promotional materials.
  • Colour Theory/Scheme:
    • Applied color theory in video editing and graphic design projects to create visually appealing content.
    • Developed cohesive color schemes for digital marketing materials and social media posts.
  • Layout Designs including Grids:
    • Designed layout structures for websites, ensuring clear and engaging presentation of content.
    • Created grid-based designs for social media posts and digital advertisements.
  • Brand Elements:
    • Handled all digital and non-digital marketing aspects for a dealership, including creating layout and video ads.
    • Developed and maintained brand consistency across various platforms, including websites and social media.
• Marvin is available to work anytime for Full-time and is amendable to part-time work.
• Predictive Index Profile - Venturer