Cheap Offshore Labor Cost vs. Expensive Leadership Time: Why “Savings” Cost You More

• Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility

• Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
• Identify the skill needs of representatives and hone what they lack to make sure they are equipped
• Oversees the day-to-day operations within the contact center

• Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
• Responsible for obtaining patient records and test results and coordinating daily administrative tasks

• Handled Credit repair campaign
• B2C outbound calling US Clients
• Lead generation
• Qualify customers 
• Help customers to fix their credit scores
• Assist customer in paying loans and acquiring properties

• B2C outbound and inbound calling US, New Zealand and Australian Clients
• Upselling and advertise products 
• Assist customers with their cancellation concerns
• Retain Customers

• B2C outbound calling
• Fix customers credit score
• Retaining customer 
• Handling cancellation concerns
• Assist customers

• B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
• Selling lottery tickets
• Process Payments
• Handle customer inquiries 

• Handled Insurance Campaign
• B2C and B2B Outbound calling
• Appointment setting
• Qualify leads

• Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
• Provides support on procurement policies, processes and contracts management.
• Respond to quality management issues and supplier performance concerns.
• Supports Procurement Team in achieving objectives and performance KPI’s.
• Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
• Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
• Demonstrates excellent time management and organizational skills.
• Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.

• Assists in daily Procurement tasks, outsourcing and local purchase requirements.
• Updates and maintains accurate records of purchases, pricing and other Procurement references.
• Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
• Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
• Establishes cost parameter, purchase budget and payment forecasting.
• Tracking, monitoring and expedition of deliveries.
• Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
• Works and brainstorms with Procurement Team to achieve goals and objectives.
• Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.

• Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
• Manages local Buyers for marketplace purchase or direct buying transactions.
• Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
• Engaged in overseas material sourcing for OEM and/or alternative spare parts.
• Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
• Prepares techno-commercial comparison and presents them for management review and approval.
• Preparation and monitoring of Purchase Orders in ERP.
• Coordinates and endorses inbound international shipments with Logistics Team.
• Updates supplier database and maintains filing systems.
• Inspection of materials/equipment to ensure quality and accuracy.

• Engaged in material sourcing and tender acquisition.
• Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
• Prepares comparison sheet for Management’s review, profit analysis and approval.
• Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
• Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
• Supports and liaise with Logistics Team for all delivery concerns.
• Ensures that Supplier database is accurately updated.
• Keeps filing and archiving systems well-maintained and organized.

• The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
• This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
• Additionally, this position uses unwavering customer service and high ethical selling standards
• This position is responsible for building trust and rapport with Commercial Sales B2B customers
• Serve as the first point of contact for Sears Commercial customers
• Generates leads that will become lifetime customers for the Company

• Managing a large amount of inbound and outbound calls in a timely manner
• Following call center scripts when handling different topics
• Identifying customer’s needs, clarifying information, researching every issue and providing solutions
• Appointment Setter
• Contacting potential customers and arranging sales calls
• Making approximately a hundred calls or emails per day
• Responsible for keeping records of potential clients and of their productivity
• Virtual Assistant
• I am performing various administrative tasks, including answering emails,
• Answering phone calls, scheduling meetings, and making travel arrangements.
• Social Media Marketing
• Recruitment Specialist
• Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
• Ensuring all relevant communications, records, and data for my agents.
• Handling sourcing of candidates in high-quality or volume environment
• Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

• Prepare and serve food
• Process customer payments, and provide customer service

• Collection Department – credit/collection, processing credit card/loan applications, financial account
• Provides comprehensive and quality customer care at all times
• Apply and learned knowledge and procedures when servicing customer queries
• Communicate effectively and efficiently with internal and external customer care
• Ensures customer satisfaction in all transactions
• Ensures validity and confidentiality of clients’/customers information

• Service Crew - prepare and serve food
• Process customer payments, and provide customer service

• Dealing with telephone and email inquiries
• Offering a property investment from international.
• Arranging appointments
• Utilized computer technology to handle a high volume of calls
• Providing high-level administrative and executive support for management.

• Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
• Directs visitors by maintaining employee and department directories, and giving instructions
• Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.

• Screening telephone calls, inquiries, and requests, and handling them when appropriate
• Welcoming the CEO’s guests
• Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
• Typing minutes of meeting reports; organizing meetings
• Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas

• Designing and producing documents, briefing papers, reports, and presentations
• Organizing corporate and company entertainment, management meetings, and events
• Devising and maintaining office systems, including data management, filing, etc.
• Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
• Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
• Sourcing and ordering stationery and office equipment

•  Prepare payment certificates
• Prepare correspondence to government authorities, clients, and supplies
• Following up and processing all government permits and certificates
• Provides necessary support for the staff
• Manage all procurement requests
• Dealing with finance
• Manage all administrative reports
• Conducting interviews
• Responsible for the company’s petty cash

• Full staff scheduling
• Schedule an appointment management
• Track product inventory
• Send appointment reminders
• Business reporting
• Monitoring leadership
• Staff recruitment
• Marketing & Promotion
• Financial Management
• Prepares employees for assignment by establishing and conducting orientation and training programs.
• Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
• Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
• Maintains human resource staff recruiting, selecting, orienting, and training employees.

•  Managing a large amount of inbound and outbound calls in a timely manner.
• Following call center scripts when handling different topics
• Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
• Appointment Setter
• Contacting potential customers and arranging sales calls
• Making a hundred calls or emails per day
• I am also responsible for keeping records of potential clients and of their productivity
• Virtual Assistant
• Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
• I was also in charge of the Social Media Marketing
• Recruitment Specialist
• Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
• Ensuring all relevant communications, records, and data for my agents
• Handling sourcing of candidates in high-quality or volume environment
• Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurantʼs good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

•  Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
• Billing collections, and Technical Support.
•  Strong verbal and written communication and comprehension skills.
•  A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
• Can type at least 40 words per minute on chat
• I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
•  I am resourceful and able to multitask and have high attention to detail.

• My job revolves around generating and qualifying new and moving them through the sales pipeline, until they're ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks.
• Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations.
• As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.

• Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
• We use customer information -- for example, name, address, and telephone number  computerized database to initiate cold calls and deliver a scripted sales talk 

• Official Distributor of MYOB Accounting software in Tacloban City, Philippines
• Installed and Trained our MYOB clients (Hardware, Pharmacy, Groceries Store and others)
• In-charged in the recording of the company's purchases and sales.
• Maintained ledger of customers and suppliers
• Monitored and done onsite auditing of clients with more than 60 days of unpaid balances
• Checked on the accuracy of financial reports generated from the system
• Prepared bank reconciliation statements.

• Maintain ledgers and trial balance
• Prepare monthly bank reconciliation statements (maintain 7 funds of the university including dollar account)
• Assist the team in preparing the financial reports
• Prepare payroll of 100 part-time faculty members
• In-charged of students' ledger account.

• • Verify the accuracy of clients' ledger account using MYOB
• Monitor on the aging of accounts receivables (due and demandable)
• Records all the purchases and payables
• Reconcile PO's with the amounts paid per supplier
• Prepare financial statements (Profit and Loss, Statement of Financial Position and Cash Flow)
• Check on the accuracy of the inventory (physical vs. actual)
• Analyze financial reports generated from the accounting system

• Supplies both new and existing consumers
• Fixed technical issues, mostly with Bluetooth and WiFi, and the Onstar system
• Resolved billing questions
• Assisting clients in selecting the best service plan for them
• Supported offline advisors as they transitioned to being inbound agents by acting as their mentor
• Served as a Connection Center representative for General Motors, mostly assisting consumers with the creation of their online accounts and mobile applications

• Resolve all customer queries and follow established procedures as appropriate thereby providing alternatives, also, apply, superior service call handling skills to ensure best possible solutions and First Call Resolution to Card Members
• Adherence to quality and compliance guidelines
• Document necessary account information and offer custom solutions that benefit the customer
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
• Ability to make quick decisions and respond to customer inquiries.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Drafted professional business documents, spreadsheets and correspondence.
• Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
• Scheduled and confirmed appointments.
•  Answered office phone and emails to schedule appointments, answer questions and document information.

• Assisted organizational efforts by filing, entering data and answering phones.
• Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
• Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
• Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

• Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
• Helped customers select products best fitting personal needs.
•  Maintained data confidentiality when inputting public and non-public information into the system.

• Tracked social media metrics to determine audience growth rate, volume and reach.
• Created social media strategies to increase sales and brand awareness across multiple platforms.

• Managing emails and filtering important messages
• Scheduling appointments, meetings, and calendar management
• Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
• Responding to client inquiries via email or chat
• Following up with leads or clients
• Data entry and database maintenance
• Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)

• Evaluate and implement improvements on digital strategy.Research the latest digital tools and interactive trends.
• Develop, implement and optimize SEO, social media, and pay-per-click campaigns.
• Create integrated and cost-effective digital strategies.
• Drive value for the organization.
• Analyze and report on digital campaigns.
• Analyze customer and user data.
• Engage with clients, sales teams, and management.
• Map out how digital assets will be optimized for business results.
• Define and action digital events.

• Conducting market research and analyzing marketing surveys.
• Employing online marketing analytics to gather information from the web and social media pages.
• Creates marketing and social media campaigns and strategies
• Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
• Preparing promotional presentations and organizing promotional events.
• Composing and posting online content for the company's social media page and website.
• Writing marketing literature for company brochures and press releases.

• Creating and building out paid social media campaigns to drive awareness, traffic and conversions
• Maintain performance reports and trackers analyzing the assets and targeting of different campaigns
• Execute tests on campaigns to develop ways on improving campaign performance
• Monitoring, analysis, and reporting of email campaign performance
• Creation, management, and publishing content to social media channels, including paid/sponsored social media ads
• Monitor performance of campaigns and initiatives across social media channels to ensure the best possible results using an efficient and well-executed strategy
• Provides actionable insights and recommendations that are relevant to the client's businesses to achieve their campaign goals through in-depth data analysis and research

• Responsible for the visual concept of a film, television or theatre production.
• They identify a design style for sets, locations, graphics, props, lighting, camera angles and costumes
• They also deal with schedules, budgets and staffing.​​​​​​​
• ​​​​​​​They help achieve the director's vision together with art directors, prop makers, set builders

• Doing research, writing, creating, or outsourcing the creation of any type of material (written, imagebased, video, etc.)
• Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
• Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.
• Doing research, writing, creating, or outsourcing the creation of any type of material (written, image- based, video, etc.)
• Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
• Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.

•  Oversee the day-to-day management of our social media platforms.
• · Assist and collaborate with the marketing team to ensure the timely preparation of visual materials.
• · Plan, create and schedule posts, including both visuals and video content. 

• Creating and implementing our marketing and communications strategy, in collaboration with management and our branding team.
• · Primarily utilising Facebook and Instagram as our central social platforms; nevertheless, we are eager to establish a presence on other platforms (e.g. TikTok and LinkedIn).
• · Measure and report on engagement and return on spend.
• · Website management and maintenance.

• · Execute a content strategy, including copywriting and editing for social media the marketing team builds.
• · Monitor and evaluate the performance of previous posts, assessing their effectiveness in reaching the target audience.
• · Manage the distribution of newsletters to the subscriber list. Monitoring engagement and growth.
• · Review and ensure the quality and consistency of advertising content.
• · Monitor campaign performance to meet deadlines and KPIs. 

• · Create and manage lead magnet campaigns to capture and nurture leads effectively.
• · Determine the frequency and timing of lead magnet promotions.
• · Assist in the creation of lead magnets for advertising campaigns with the branding and marketing team’s help.

• · Identify and understand the target audience's preferences, behaviours, and needs.
• · Ensure posts are tailored to effectively engage the target audience.
• · Trends and growth spots to capitalise on prospective audiences.

• · Respond promptly to inquiries and comments on social media platforms, the community page, and via email or chat.
• · Foster a sense of community and engagement among our followers.

• Digital Marketing Strategy: Develop and implement digital marketing strategies that focus on promoting products and increasing customer engagement.
• Content Creation and Management: Assist in generating engaging content calendar for various digital channels, including websites, social media, and email campaigns, emphasizing product highlights and customer benefits.
• Website Management: Optimize our website content for search engines, with a specific focus on enhancing product pages and landing pages using WordPress.
• Social Media Management: Manage and grow our presence on key social media platforms, including Facebook, Instagram, and TikTok, adapting strategies to align with platform strengths and audience preferences.
• Analytics and Reporting: Monitor and analyze digital campaign performance using tools. Adjust strategies based on data insights to optimize reach and effectiveness.
• Email Marketing: Execute targeted email marketing campaigns to nurture leads and convert them into customers, focusing on product promotions and updates.
• Product Promotion: Prioritize showcasing products through all digital marketing activities, ensuring clear and attractive presentation across all channels

• Develop and execute effective social media strategies across multiple platforms, including Instagram, Facebook, LinkedIn, Pinterest, and Reddit.
• Create engaging and visually appealing content, including infographics, images, and social media posts, to promote our course.
• Actively participate in online communities and forums related to job search and career development.
• Track and analyze social media metrics to measure campaign performance and optimize strategies.
• Utilize WordPress to design and optimize landing pages for the course.

• Creation, social media management, email marketing, and event planning.
• Collect, analyze, and interpret market research data to identify trends,

• Managed and organized catering orders, ensuring accurate processing and timely delivery to clients.
• Managed client accounts, ensuring accurate information and timely communication regarding orders and deliveries.
• Coordinated event logistics, including scheduling, staffing, and equipment rentals, to ensure seamless event execution.

• Increased website traffic from social media by 20% within 6 months by developing and implementing a social media marketing strategy for Facebook and Instagram.
• Improved student understanding and satisfaction by creating engaging online learning materials, including video tutorials, interactive quizzes, and downloadable resources, resulting in a 95% student satisfaction rating.
• Increased course completion rates by 15% within the first semester by collaborating with the teaching team to develop and implement a new online course curriculum incorporating gamification and personalized learning paths.
• Developing and implementing effective digital marketing strategy.
• Coordinating content, design, social media, PPC campaigns and other activities.
• Measure KPIs and prepare the budget for Digital Marketing activities.
• Develop specific campaigns to create and maintain high levels of customer interaction.
• Manage the SEO strategy execution.
• Drive traffic with PPC Campaign on AdWords, SM and affiliate/influencers websites.
• Establish our Social Media strategy - based on a variety of channels.
• Coordinate Email Marketing to incorporate and implement tracking and other digital marketing elements.
• Setup all the technicalities for google analytics, other tracking codes, tag manager and anything else, that can provide us with input on user behavior.
• Ensure contact reporting to management on performance.

• Monitored website analytics and Google Ads performance to optimize online marketing strategies, resulting in a 12% reduction in advertising costs while maintaining a high ROI.
• Analyze website analytics, social media metrics, and other digital marketing performance data to measure the effectiveness of campaigns and identify opportunities for improvement.
• Implemented SEO best practices to improve website visibility and organic search rankings.

• Title Change and Promotion after the company acquisition Continued to exemplify exceptional managerial skills by actively partnering and collaborating with US counterparts and Senior Leadership in driving process improvement, creating impactful policies, fostering training and development initiatives, and supporting career progression for the team.
• Enhanced operational efficiency by actively partnering and collaborating with US counterparts and Senior Leadership in various areas, including process improvement, policy creation, training and development, and career progression.

• Led and managed a diverse team of Financial Services Representatives, proficient in handling inbound and outbound calls, e-mail support, chat support, fraud prevention services, Employee Stock Plans, and Mainstreet operations. Successfully sustained 24x7 Customer Service operations during overnight hours
• Conducted risk identification, assessment, reporting, and monitoring operations, ensuring adherence to US Financial Industry Regulatory Authority compliance. Reviewed existing risk management procedures and recommended improvements for enhanced effectiveness
• Implemented strategic initiatives aimed at boosting employee morale, driving performance, and consistently improving the overall customer experience
• Collaborated with domestic counterparts to streamline chat, email, and overnight operations, optimizing processes and increasing efficiency Revamped training and new hire onboarding processes while concurrently managing a regular Customer Service team
• Conducted comprehensive quality evaluations of representative interactions with clients, including calls, emails, and chat interactions
• Performed the critical role of Hiring Manager, overseeing the final recruitment process for Customer Service through interviews and selection
• Actively fostered the development of team members through coaching, training, delegation, and exposure to challenging tasks, unlocking their full potential
• Recognized with the Customer Service Achievement Award for outstanding leadership contributions
• Consistently rated as exceeding expectations in annual performance appraisals

• Project-based contractor tasked to document existing processes
• Collaborate with other relevant functions to develop new processes for both customer-facing and back-office associates

• Welcome first-time guests during Sunday services, ensuring a warm and engaging experience.
• Send personalized follow-up messages to acknowledge attendance and encourage further involvement.
• Invite guests to church gatherings, Life Groups, and LIFE Classes to foster deeper community engagement.
• Support the church's mission by building meaningful connections and guiding individuals in their spiritual journey.
• Manage and update the church management system, maintaining an accurate database of over 2,000 members.
• Track each member's discipleship progress and spiritual growth journey, ensuring timely follow-ups and accurate records.

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy.
• Pulling up and sending data using Microsoft Excel.
• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team.
• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
• Completed all required paperwork within anticipated timeframes.
• Utilized downtime to perform routine tasks, preventing service delays.
• Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
• Reviewed activities regularly to identify opportunities for improvement.
• Required minimal oversight to complete job tasks, meeting all deadlines and goals.
• Supported operations with consistent maintenance and updates of corporate files and records.

• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
• Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
• Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
• Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
• Determined the optimal corrective actions to obtain the desired quality level.

• Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
• Exploited remote access software to directly intervene on Internet-connected customer systems.
• Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
• Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
• Part of the Triage Team - we process escalation tickets for Level 1 agents.

• Answer phone calls and respond to emails.
• Schedule meetings with clients / calendar management.
• Issue invoices to clients.
• Prepare presentations according to instructions given.
• Make travel arrangements if needed.
• Other administrative tasks assigned by the client.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

• Email Mangement (MS Outlook)
• Calendar Management 
• Process invoice to clients using Xero
• Project Management using Trello.
• Keep track and measure content performance across client LinkedIn using Shield Analytics.

• Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
• Review performance and report findings to Senior Manager.
• Coordinate and schedule leads from Google Ads, Dispatch, and social media.

• Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
• Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
• Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

• Class adviser for 7th grade students
• Prepared engaging classroom discussion topics to improve students' communication skills.
• Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
• Completed all grading, create progress reports and conduct parent conferences in a timely manner.
• Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative | 05/2014 - 05/2017

• Handled live chat concerns for Telstra Consumer account enquiries
• Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

• Provided subject matter expertise in handling escalated customer chats as needed
• Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
• Handled immersion teams from training to nesting period in operations.

• Provide support in pick-up and delivery of products according to customer orders.
• Contact customers to confirm delivery date and address.
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers
• Notify customers about any delivery delays in advance.
• Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

• Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
• Process invoices from suppliers to be sent to the Accounts Team.
• Process shipments and containers for local and international suppliers.
• Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
• Confirm receipt of items in the warehouse for assigned supplier.

• Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
• Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
• Platform Monitoring of Messages: Manage answering all platforms under the designated account
• Monitor and answer all reviews on all sales platforms
• Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
• Relationship Building with Customers: Establish and maintain a good rapport with customers
• Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
• Compares this information to online e-commerce pages to ensure accurate stock allocation.

• Administrative Tasks: 
  • Manage and organize office files, documents, and correspondence.
  • Schedule meetings, appointments, and coordinate events.
  • Perform data entry and maintain accurate records.
• Order Processing: Process sales orders and ensure timely fulfillment.
  • Handle returns and exchanges, and resolve any related issues.
• Inventory Management:
  • Monitor and manage inventory levels, and reorder supplies as needed.
  • Coordinate with suppliers and track deliveries.
• Customer Interaction: 
  • Handle customer inquiries via phone, email, or in person.
  • Provide information about products or services and assist with order processing.

• Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
• Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
• Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
• Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
• Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

• Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
• Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
• Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
• Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
• Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.