Cheap Offshore Labor Cost vs. Expensive Leadership Time: Why “Savings” Cost You More

• Campaign: US eCommerce
• Inbound Calls as a Customer Service Agent.
• Tracking Packages for the Customer.
• Refunds and Replacements.
• Basic Troubleshooting

• Campaign: Telecommunication
• Inbound Calls as Customer Service Agent.
• Processing Refunds/Promo.
• Activations of Prepaid cards.
• Take care of T Mobile Customer Accounts, Coverage, Deals and Devices.
• Basic Mobile and Network Troubleshooting

• Inbound Calls as Customer Service Agent.
• Basic Troubleshooting of Microsoft Surface Devices.
• Microsoft Surface Replacement.

• Outbound Sales: selling products to help Bowel Cancer Australia - Charity.

• Marketing Research
• Outbound Calls for Marketing Purposes
• Agile CRM: storing and updating client’s profile
• Inbound Calls as Customer Service Agent.
• Inbound Calls for booking purposes.
• Manage Client’s Calendar (Schedules)
• Manage Client’s Email
• Manage the Business Facebook Account.
• Using Xero for invoice purposes.
• Using Excel applications.
• Using x-lite
• Using Stripe application for receiving payments.
• Using Slack Application.

• Marketing Research/ Data Mining
• Outbound calls for appointments.
• Lead Generation.
• Using Gold Mine CRM: Client’s profile
• Using Excel applications.

• Lead Generation.
• Using Excel applications.
• Outbound calls for appointments.

• Inbound calls
• Outbound calls
• Order Management
• Email Support
• Chat Support
• Tech Support
• Sales Support

• Create and develop websites (DIVI from Elegant theme)
• Domain DNS integration to cPanel
• Create and manage database • CMS (WordPress) installation through cPanel
• Content Management
• On/Off-page Optimization
• Link Building
• Manage CRM Tool (Aweber)
• Manage and create marketing funnels and landing pages (ClickFunnels)
• Manage Affiliate Marketing product (MOBE)
• Create a Marketing Strategy

• Give support to the clients customer via email
• Content Management
• Optimize Websites
• Link Building

• Develop client's websites using different WordPress themes
• Optimize page for fast and efficient loading
• Content Management
• Social Media Management and Marketing
• Data Entry

• Received apparel stacks from the main company
• Pile and arrange stacks in the stockrooms
• Display apparel products in our designated displaying area
• Sell assigned brand of products

• Create and develop websites (WordPress & eCommerce Sites)
• Domain DNS integration to hosting server
• Create and manage database
• CMS (WordPress) installation
• Maintaining and troubleshooting clients’ websites
• On-page Optimization
• Pagespeed Optimization
• Data Entry

• Shopify Front-End
• Convert Designed Pages (InvisionApp) to Static Pages
• Covert to Dynamic Pages and Website
• Create Front-End Function (Pop-ups, Lazy Load, Dropdown, etc.)
• Use of Version Control (Bitbucket)

• Theme and Plugin installation
• Setting up/Configuring theme and plugins
• Website Development
• Hosting Server Management (Kinsta)
• DNS, CDN and Database Configuration, and Management
• Google Console – Cloud Storage Configuration and Management
• Content Management
• Pagespeed Optimization

• HubSpot (Landing Page Build, Quote Template Customization, and website integration)
• WordPress Theme and Plugin installation
• WordPress Setting up/Configuring theme and plugins
• Website Customization
• Hosting Server Management (Digital Ocean)
• Content Management
• Pagespeed Optimization

• Theme and Plugin installation
• Setting up/Configuring theme and plugins
• Website Customization
• Hosting Server Management (GoDaddy)
• Content Management
• Pagespeed Optimization
• CRM Integration/Management (MailChimp)

• WordPress and Shopify Theme, and Plugin installation
• WordPress and Shopify Setting up/Configuring theme and plugins
• Front-end Website Development using HTML, CSS, and Native JavaScript
• Hosting Server Management
• DNS, CDN, and Database Configuration, and Management
• Google Console and API Integration
• Content Management
• Pagespeed Optimization (Desktop and Mobile)

• Creation, management, and updating of data of licensed professionals
• Coordination, processing of documents for renewal of accreditation licenses
• Research, initiate and maintain communications between the Firm and regulatory agencies of the applicants:
  • This could range from inquiries on completion of documents, the status of their application, and the release date of the renewed file
• Provide solutions to diminish pain points when dealing with complex challenges that are present during a client’s application:
  • This could range from proper timing, how to respond, escalate complex issues to superiors, assurances that transaction(s) will go smoothly, finding the necessary information that is not readily available especially in terms of procedures and requirements
• Assisted/co-hosted company-held seminars and webinars, along with:
  • Creating a spreadsheet database for prospective clients who expressed interest in attending
  • Coordinated with the Finance Team to insured the client(s) processing of their invoices, Official Receipts, collection, follow-up, and release of documents upon obtaining confirmation of payment(s)
  • Provided suggestions and insights to prevent and/or minimize possible issues and conflicts
  • Drafted and send E-mail communications and announcements (in memo format) as approved by superiors

• Charged with internal and external communications
• Management of the Firm's rolodex
• Handled, scheduled and organized external meetings

• Accepted applications for initial registration and renewal of professional licenses of various professions covered by the Commission
• Processed and released the requested documents of licensed professionals (ranging from IDs to Certificates)
• Assisted in administration of exams and ensured that the board examinees were able to understand the instructions and complied with the Commission's protocols and guidelines.

• Annotations, labelling, text taxonomy, 3D segmentations or categorization.

• Assists the Logistics head with Inventory and production planning chores.
• Keeping track of on floor stocks using status reports and providing Del Monte a weekly update of the inventory of materials.
• Collates and controls data to generate reports production reports daily, generate inventory monitoring system to create reports weekly, monthly and annually.
• Provided Supervision of production and warehouse operations from distributions of raw materials up to dispatching of finished products.
• Monitoring of Purchase Orders provided by clients of balances and actual packed or processed and makes requisitions of the additional.
• Supervises personnel of warehouse for proper allocation and issuance of materials for production and other work related transactions.
• Performs necessary Quality Inspections for incoming materials to test if these materials either for Raw (e.g., spices & sugars) or packaging (e.g., pouches & cartons) are of good production quality.
• Monitors these items if quantities fit necessary costumer requirements.  In this task, we are required to use stock cards for daily running inventory.
• Monitors floor stocks of production materials (Raw and Packaging) and create necessary requisitions to be submitted to the client's CSCM (Corporate Supply Chain Management) if the remaining floor stocks of materials are insufficient.

• To assists the Logistics Manager & FG Warehouse Team in Logistics & Inventory Chores.
• To engaged in daily dispatching of Finished Bakery products to various destinations or points of the Philippines.
• To ensure efficiency of distributions of finished products to various Key and Secondary accounts via 3rd party logistics providers and haulers or truckers.
• To find costs effective means in logistics distributions.
• Entrusted to keep supervisions of both Logistics & Warehouse staffs and crew.
• Tasked to check and dispatch various lemon square products to key and secondary accounts daily.
• Assure efficient or accurate dispatched various products daily.
• To assist the Logistics Supervisors smooth dispatching operations.

• To assist the Operations Manager in handling and scheduling of daily coal deliveries & supervises delivery & heavy equipment staffs or operators on their daily duties and performances.
• Familiarization of parts for Heavy equipment & Heavy duty trucks. Maintenance and breakdown monitoring chores for the mentioned type of vehicles.
• In charge of approved purchases for required service parts and service repairs of broken/bugged down vehicles/equipment.
• To monitor daily quality of coals, specifically average moisture contents. Monitoring of hustling operations of incoming coal deliveries via sea barges, from start up to finish.

• Tasked to filter incoming (Inbound) calls, track necessary transfers and assist customers to the right department or specialist or refer to the correct department.
• Assigned to qualify customers with their broadband or internet needs.
• Ensure customers meet qualifications as per client's customer guidelines.
• See to it that the guidelines and correct process call flows is followed.
• Follow proper escalation and process on each call.

• Tasked to assist customer with daily banking concerns and needs. Providing above and beyond experience.
• Educate and provide recommendations to customers about ways, products and tools that are essential to customer's financial needs and customer's getting access and monitor accounts through self-serve options.
• Making sure to execute procedures to address or resolve issues, concerns and request within bank policy, existing federal regulations and parameters that all strictly followed and observed.
• Making sure to accomplish self-paced online learnings, seminars and refresher courses are required to make sure everything is streamlined. Always updated with changes, revisions and compliant with the company or bank's vision and values.
• Received Quality assurance annual rating of 98% and assisting average of 80 calls per day.
• To be always aware of one's performance and adaptive to coaching for efficiency and better career growth.

• Making sure to student records from enquiries are updated as their application to a University progresses

• As a student enrollment advisor who handled multiple universities, I was responsible for making sure that student records were up to date, from enquiries to enrollment.
• Nurturing and keeping track of each record.

• Stops fraudulent new service orders and saves revenue losses
• Assesses, detects, and prevents fraud using a systematic approach
• Stops and suspends mobile or fixed lines to suppress potential fraud Customer Service Support
• Handle a high volume of inbound and outbound customer calls to collect overdue balances in a professional, empathetic, and efficient manner
• Resolve customer queries and complaints, providing accurate information about products, services, and payment options
• Maintain required metrics such as average handling time, net promoter score, promise to pay a percentage, and quality compliance to ensure customer satisfaction and meet performance targets
• Use problem-solving skills to investigate and identify the root cause of customer issues and take appropriate actions to resolve them, including initiating payment arrangements and processing payments over the phone
• Resume service suspensions due to non-payment and arrange payment extension
• Educate customers on billing processes and policies, and help them understand their account balances and payment options
• Follow established procedures and guidelines to ensure compliance with company policies and industry regulations
• Accurately document customer interactions and update customer records in the system, ensuring data integrity and confidentiality
• Work collaboratively with other teams, such as collections, fraud, and customer retention, to ensure efficient and effective service delivery
• Continuously improve knowledge and skills through training, coaching, and feedback to provide exceptional customer service and contribute to the team's success.

• Assists customers paying their bills over the phone
• Manages and imposes credit actions to regulate payments and usages 
• Performs outbound, auto outbound and inbound call collections 
• Resumes service suspensions due to non-payment and arrange Solutions

• Moves control and turns valves to start compressor engines, pumps, and auxiliary equipment
• Monitors meters, gauges, and recording instrument charts to ensure specified temperature, pressure, and flow of oxygen/nitrox through the system
• Operates equipment to control the transmission of oxygen/nitrox through pipelines Dive Guide
• Keeping an eye on divers throughout the dive
• Helping to demonstrate (and refine) diver’s skills
• Guiding Divers during surface swims, navigation exercises, or the tour portion
• Looking after the group if the Instructor needs to ascend with someone
• Accompanying certified divers on Adventure or Specialty dives
• Making sure divers are safe and happy!

• Assisting with training courses
• Transcription of videos 
• Scheduling of training

• Assist in Planning Projects specific for client needs
• Manage and organize various professional people working on a project
• Monitor project plan execution and project development
• Coordinate and communicate updates and possible changes in on-going projects to stakeholders
• Assist in recruiting specialists and necessary man - power for projects
• Generate/Collate Productivity Report of Production Team
• Oversee accounting, costing and billing for projects

• Encode Monthly Input VAT
• Handle of Petty Cash
• Prepare Salaries & Pay Slip
• Monitor Employee Transportation Allowances
• Process Permits and Information Update of Staffs
• Release Cash Requisition of all Departments
• Release Payables
• Assist Inventory/Collections/Billing
• File Check Vouchers (Pink & Blue Copy)
• Encode Petty Cash & Payables using QuickBooks

• Attending to Human Resources and Admin concerns:
• Generate employee attendance report for
• Manage employee information monthly Audit and monitor office supplies and other supply requirements of the
• Monitoring (Lates & Absences as well as sick/Vacation Leaves)
• Collate requisitions of all departments
• Update memos, announcements & events of the Manage list of all assets of the company company
• Organize events/programs of the company
• Update/ 201 files and reports keeper Receive client calls/queries
• Interview applicants Technical support Resize layouts
• Update forms
• Track daily time records as overtime, tardiness and absences of all employees

• Monitor project plan execution and project development
• Generate/Collate Productivity Report of Production Team
• Mainly Handles financial matters of the organization
• BIR Filling (Company and Employee Tax Contributions)
• SSS, Philhealth & Pag-ibig (Employee Contributions for Government Benefits) Collections/payables
• Payroll
• Company projects/events

• Accounting job
• Admin Work
• Sending Email to Vendors
• Monitoring office supplies
• Purchase Order Travel/Hotel Booking
• Billing Concern
• OR Monitoring
• Debit Advices
• BIR Online Filling Reports
• liaising accounting Dept Filling of Invoice, OR, and Purchase Order
• Phone Answering (Trunkline)
• Manage all billing related concerns including follow up collection, and payment schedule

• Support various administrative support tasks needed by both the e-commerce site and subscription sites of the client
• Manage the upload and publication of product listing to ensure accuracy of data posted
• Manage e-commerce site using Shopify
• Regular updates of customers' details on the system
• Advanced Excel sheet management to gather data from vendors' product information and convert into Shopify's Excel import format
• Create tasks via Asana to keep track of own tasks as well as collaborate with team tasks
• Adjust product pricing as needed by vendor requests or sales
• Hide and/or redirect products based on discontinuation

• Sending Email to Vendors
• Purchase Order Entry
• Order Releasing
• Order Billing and Monitoring
• Answering calls of resellers related to existing orders such as tracking, serial, and etc.

• Sending/responding to emails
• Assisting in logistics
• Booking containers to courier
• Monitoring on going shipments from India to US
• Preparing Documents such as delivery Orders, invoice & Bill of loading. 

• Contact and Provide assistance to parents who want to sign up their kids for the organization's basketball program
• Provide proper information regarding drills, location, and schedule of the basketball classes
• Provide customer service that will encourage continuous membership to the basketball organization
• Ensure target metrics are met on a daily, weekly, and monthly basis
• Attend and participate in team meetings and other professional discussions that aim to improve current performance

• Made captions and content for social media platforms
• Building social media accounts and other organic posts
• Manage products on the website a
• Coordination of UGC content for creators
• Basic Editing/Creation of Product Detail Materials

• Assisting New Leads (Potential Client to avail Lending Services)
• Follow up calls to contacted leads, No Show & Pre approved buyers
• Generate Reports weekly and transfer to sales department Setting pre approval appointment for potential Leads

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Negotiated, prepared and signed contracts with clients.
• Kept meticulous client notes and updated account information in company databases.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
• Promoted increased focus on internal talent mobility and emerging talent across organization.
• Established consistent language and methodology for talent discussions, development and succession.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Identified and created recruitment and administrative

Business Development Manager
March 2021 - August 2021 

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Kept meticulous client notes and updated account
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Updated accounts and maintained long-term relationships with clients.

Team Lead of Business Development Associate
January 2019 - February 2021

• Led projects and analyzed data to identify opportunities for improvement.
• Carried out day-to-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• ● Improved operations through consistent hard work and dedication

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Communicated with local organizations to build networks and develop leads.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Enhanced customer experience using all omnichannel offerings.
• Met with current clients to assess needs and develop improvement plans.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
• Onboarded new hires and set up training.
• Sourced and selected applicants for technical positions within company.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Interviewed candidates using different interview methods and approaches.
• Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders

• Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.
• Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members.
• Prepare reports, presentations, and other documentation for meetings and presentations.

• Responsible for the processing, assessment and issuing of Letter of Offer and eCoEs within agreed turnaround timelines in line with ALG Admissions procedures and standards.
• Responsible for liaising with Academic on RPL/CT application, communicate outcome to students in a timely manner and take appropriate action as per ALG Admissions procedures and standards.
• Providing prompt and accurate response to queries from education agents and students via available channels and not limited to telephone and emails.
• Taking appropriate actions to follow-up and ensure students fulfill required conditions before commencement of their course.
• Maintain accurate and detailed student records on RTOM, PRISMS and other databases in accordance with Admissions processes.
• Ensure uploading of relevant and legible supporting documentation and evidence into RTOM
• Actively contribute to the identification of continuous improvement opportunities for the ALG Admissions processes through liaising with relevant stakeholders.
• Manage key administrative processes throughout the student lifecycle
• Understand policies and apply to relevant student cases
• Work with internal stakeholders to support finalising the administrative processes

• Appointment setting
• Cold-calling

• Responsible for documentation of handled cases by the firm.
• Tasked to retrieve and searched data necessary for cases being handled.
• Responsible for handling papers of multi-level marketers.

• Responsible for support tasks and assistance in various HR functions including but not limited to recruitment and hiring, compensation and benefits, payroll and timekeeping, training and organizational development, and personnel monitoring.
• Responsible for handling papers of requirements and documents of all employees.

• Communicate clearly and provide timely resolutions.
• Responsible to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet and handles a group of agents in a given team

• Provide all deliverables and metrics on a daily, weekly, and monthly basis
• Billing support, customer service support and escalations
• Maintain accurate records across all metrics.
• Manages multiple concurrencies (10-15windows, or more) effectively.
• Handle email correspondence via KANA and Kustomer.
• Inbound and Outbound calls to clients.

Tools used:

• Oracle and Livehelp (quite similar to Zendesk) - platforms to assist customers via chat (SMS, FB and Twitter)

• Coordinating with clients
• Take care of time-consuming tasks and work as Assistant to the Loan Originator.
• Remotely ensure that business is in great shape.
• Leverage time by email management and related tasks.
• Hitting the deadlines of any assigned tasks.
• Responsible for requesting and managing payoff,  projects, and related documents needed by loan officers.
• Communicates clearly with financial institutions
• Manage CRM (Zoho) and email correspondence to the clients.
• Manage client's email business and personal
• Manage client's social media account

• Managed email correspondence and provide customer support through chat services, ensuring prompt and professional responses.
• Booking management and CRM updates: Updated and logged all bookings, sheets, and customer relationship management (CRM) system, ensuring accurate and up-to-date information.
• Calendar Management: Responsible for maintaining and updating the calendar with all bookings, ensuring efficient scheduling and coordination.
• Expense tracking: Maintained an organized and detailed expense log, ensuring accurate record-keeping and facilitating financial analysis.
• Payroll processing: Managed the payroll process, ensuring accurate and timely payment to employees.
• Partner invoice follow-up: Coordinated with partners to follow up on outstanding invoices, ensuring timely payments and fostering positive business relationships.
• Listing creation and management: Created and managed listings on Handies, Map, and the company website, optimizing visibility and attracting potential customer
• Payroll (money transfers and deposits)

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issue
• Update account status records and collection effort
• Report on collection activity and accounts receivable status
• Admin task
• Customer service orientation and negotiation skills
• Handling Escalation calls Accomplishment
• Meet and exceeds metrics and KPIs

• Analyze customer accounts to determine whether it is considered delinquent
• Assist customers in finding a way to meet financial obligations without getting further behind
• Place phone calls to customer to remind them of payments and account balance
• Supervised a team if one of the supervisors is on leave
• Support a team in terms of product knowledge Accomplishment
• Meet and exceeds metrics and KPIs
• Consistent in getting salary increase
• Consistent in getting incentives
• Promoted to Senior Specialist

• Cold calling leads
• Mining leads
• Getting all information needed to for them to attend a presentation
• Follow up with customer to remind them their appointment with us Accomplishments
• Exceeds all metrics
• Top agent for 13 months consecutively
• Salary increase
• Promoted to Senior Agent

• Responsible for preparing Invoice on a daily, weekly, and monthly basis
• Accountable for chasing payment for the outstanding balance ○ Uploading Invoice in an Accounting System
• Prepare Statements of account on a weekly basis
• Reconcile if the customer has a dispute or query with pricing
• Responsible for processing payments from customers 

• Upload Invoices on both CSKU and QBO
• Manage email box for account payable
• Manage RHO transactions for employee
• Audit Intl invoices
• Preparing reports for AP

• Sending emails, Messenger messages to prospect clients.
• Replying to inquiries
• Answering queries and Presenting project details to the clients via Zoom
• Organizing the inbox by adding labels and moving to designated folders and more.
• Follow-up on Prospect clients and warm Leads

• Sent daily report to the manager.
• Encoded and updated data and activities in the company's spreadsheet.
• Coordinated with Team leaders and Site Engineer for the week's site activity.
• Scheduled meeting with Manager and Project Engineers. 

• Managed and Helped agents to meet their KPI.
• Took over agents call when customer asked for supervisor.
• Created agent's schedule.
• Reported to the Operations Manager directly.
• Conducted coaching sessions with agents and discussed what needs to improve and maintain.

• Scraped Leads by category and estate using Instant Data Scraper Chrome Extensions.
• Cleaned the leads database for any duplicates and inactive email addresses
• Maintained and organized leads scraped from Yellowpages.com.au
• Checked websites and other sources for any missing information

• Engaged with Social Media Followers by responding to posts comments.
• Replied to inquiries sent directly to Xcel Hub's Facebook page.
• Managed transactions such as sales and registrations of online course students.
• Organized the inbox by adding labels and moving to designated folders.
• Assisted in getting more engagements and improve the online presence of our Facebook Page

• Created the Business Page.
• Optimized the page.
• Created/Scheduled posts for brand visibility and lead generation.
• Managed and Answered customers queries.

• Creating Contents and Monitoring Engagements and Reach of the Business Page
• Replying to inquiries
• Scheduling Value Contents for Brand Awareness
• Crafting Marketing Strategy for Lead Generation
• Organizing the inbox by adding labels and moving to designated folders and more.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Doing outgoing calls for customer that is reluctant payer for their monthly Telecom subscription
• Sorting paperwork for legality just in case customer run for their monthly dues

• Phone support for orders and Troubleshooting for Toll device ID
• Over the phone orders and shipping security
• Providing Audio and Visual support & Samsung IT products control and provide management assistance
• Oversaw and assisted Team's monthly performance

• Checking paperwork from Patient's Doctor before processing order
• Answering phone calls from Patient
• Processing back end orders and shipping
• Discussing copay for Medicaid and Medicare insurance