Cheap Offshore Labor Cost vs. Expensive Leadership Time: Why “Savings” Cost You More

• He has 7 years of working experience as a Graphic Designer for a design company, digital marketing agencies, and IT companies 
• He has extensive experience working with different creative tasks which includes 
  • Designing brochures, posters, flyers, logos, and social media graphics 
  • Producing hand-drawn illustrations and vector arts 
  • Creating infographics and presentation designs 
  • Designing motion graphics and simple gif 
  • Developing mock-up designs 
• He has also reasonable experience with video editing, animation, and 3D modeling 
• He has supported mostly US clients 
• He is a confident user of these following tools 
  • Adobe Photoshop 
  • Adobe Illustrator 
  • Adobe InDesign 
  • Adobe After Effects 
  • AutoDesk Maya 
  • Zbrush 
• He can start as soon as possible 

Predictive Index Behavioral Profile- Collaborator 
https://www.predictiveindex.com/reference-profile/collaborator/

Strongest Behaviors 

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Behavioral Summary 

• Anthony Josef is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

 

• May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
• She was exposed to the following tasks:
  • Technical Support 
  • Phone Support - Inbound and Outbound calls 
  • Customer Service
  • Outbound Sales
  • Chat and Email Support
• She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk. 
• She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.

Predictive Index Profile - Altruist

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Johnson has been working for more than 10 years now. He is a Lean Six Sigma certified professional. He has 6 years of experience in systems implementation, business process outsourcing and business development.

He began his career in 2008 as a Retail Operations Manager, where he was in charge of transporting big units, managing staff and costs, anticipating market prices, and paying salaries.

He finally rose to the position of Team Manager for Business Development, where he oversaw a group of ten experts. He implemented consequence management during this time to ensure rigorous adherence to company policies and procedural procedures.

His professional path took off as a Project and Operations Manager, where he oversaw marketing initiatives that enabled his clients to achieve their desired income.

He is an expert on the following tech and software:

• Hubspot
• Zoho
• Salesforce
• Pipedrive
• Zendesk 
• Apptivo

He had a lot of expertise creating workflows and managing databases. He had also created and examined reports with the aid of Google Analytics and other relevant tools.

He is ready to start immediately.

• Mary has been working for more than 10 years in the BPO industry.
• She has a diploma course in Network and Information Technology.
• She has professional experience in Customer Service and caters to clients based in the US and UK.
• She is confident in performing the following tasks:
  • Customer Support
  • Assist in tracking customers' orders
  • Process Refunds and Shipments
  • Internet installation
  • Project management
  • Generate Contract
  • Email Management
• Some of the industries she worked on include telecommunications, e-commerce and retail.
• She is proficient with Microsoft 365, Zoom, Slack, Salesforce, and Trello.
• She can start immediately for any part-time or full-time position.

Predictive Index Behavioral Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary
 

Mary Grace is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

 

Alyssa started her career as an Admin Assistant in an oil company in 2014. She then moved to a BPO where she was a Client Solutions Specialist assigned to an Australian insurance company. It was in 2018 when she decided to venture into remote work and provided her services to US-based clients in the e-commerce and marketing industries.

She is proficient in supporting the following:

• Admin tasks
• Invoice processing
• Data entry
• Claims and reimbursement processing
• Product Listing
• FB Ads launching
• Content publishing
• Appointment setting
• Social media management
• Copywriting
• Product and content research

She is exposed to the following software/applications:

• Shopify
• MailChimp
• Amazon Seller Central
• Dropbox
• Helium10 
• Trello
• Buffer
• ManyChat
• Google MB/Workspace
• Canva
• BrightSocial
• MS Office
• Asana 
• Go HighLevel
• Skype
• Slack 
• WordPress 
• Meta Business Suite
• Zapier
• Calendly 
• ClickUp
• Zendesk 
• SmarterQueue
• Quickbooks

She can start ASAP.
She is amenable to working in any time zones for any part-time or full-time roles.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary
Alyssa Kay is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Alyssa Kay, who takes responsibilities very seriously.

• Jay-R has been working since 2008 as a Customer Service Representative, Account Management Associate & Technical Support Representative, Project Administrator, and Virtual Assistant Customer Service Representative (E-commerce).
• He is proficient in performing the following:
  • Email management
  • Sales
  • Billing and Collection
  • Travel Management
  • Project management
• He is adept at using tools/applications such as:
  • QuickBooks
  • Microsoft Office (EXCEL)
  • Citrix
  • Google App
  • Salesforce

 

• She is working as an Architectural Designer.
• She prepares 2D and 3D drafting of Architectural Drawings.
• She prepares construction documents, Cost Estimates, Bidding and Technical Reports.
• She produces drawings for Residential and Commercial Construction Projects.
• She does Site plans, floor plans and elevations.
• She has experience working with Australian and New Zealand clients.
• She has Australian  Standards in safety and structure regulations.
• She is proficient in using:
  • AutoCAD - 4yrs
  • Revit - 4yrs
  • SketchUp  - 4yrs
  • Vray - 3yrs
• She has knowledge in Hydraulic and structural drafting.
• She needs 1 week notice.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Cristy is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when they work within or close to their specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, Cristy will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, they’ll carefully plan the implementation to minimize problems and maximize results.

With 5 years of experience, Pat began her career in the BPO industry as a customer service representative, quickly advancing to a leadership role. She transitioned to remote work, taking on roles as a scheduler, medical assistant, and eventually an executive assistant. Pat spent 2 years as an Executive Assistant at Gartan, a health food company, before being promoted to Chief of Staff. In this role, she excelled in social media management, creating content, reels, stories, and long captions for LinkedIn and Instagram. Pat also managed newsletters through HubSpot, followed up on leads, and supervised projects from web and landing page creation to social media posts. She has strong expertise in LinkedIn content and some experience with Instagram. Her skills include Canva design, AI prompt creation for captions, podcast editing, and newsletter send-outs.

Specialization

1. Social Media Management (Linkedin, Instagram)
2. Newsletter/Email Campaigns
3. Digital Marketing
4. Canva Designing
5. Content Creation
6. Appointment Management
7. Calendar Management
8. AI Prompt Creation.

She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Strategist

Strongest Behaviors

• Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
• Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
• Incredibly strong sense of urgency; this individual is in nearly constant motion, putting pressure on themself and others for immediate results. Unable to do routine work.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

Behavioral Summary

Patricia is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Patricia takes work and responsibilities very seriously and expects others to do the same.

• With 5 years of experience, Pat began her career in the BPO industry as a customer service representative, quickly advancing to a leadership role. She transitioned to remote work, taking on roles as a scheduler, medical assistant, and eventually an executive assistant supporting C-level executives at Clarify Health Solutions and Garten. Pat spent 2 years as an Executive Assistant at Gartan, a health food company, before being promoted to Chief of Staff. In this role, she excelled in social media management, creating content, reels, stories, and long captions for LinkedIn and Instagram. Pat also managed newsletters through HubSpot, followed up on leads, and supervised projects from web and landing page creation to social media posts. She has strong expertise in LinkedIn content and some experience with Instagram. Her skills include Canva design, AI prompt creation for captions, podcast editing, and newsletter send-outs.
• See also worked as a Virtual Assistant/Digital Marketing and did:
  • Social Media Management (Linkedin, Instagram)
  • Newsletter
  • Canva Designing
  • Content Creation
  • Appointment Management
  • Calendar Management
  • AI Prompt Creation.
  • Front Desk Triage New
  • Patient Intake Appointment
  • Scheduling Insurance
  • Verification Fee Calculation
  • Chats with clients in order to complete required consent forms and confirmation of their bookings.
  • Providing patients their benefit based on updates of Omega Outbound calls and emails to clients for follow-up on their responses and appointments
  • Successfully managed the schedules and communications for the COO and VP of Marketing, optimizing their time and productivity.
  • Assisted in the planning and execution of marketing initiatives, contributing to the strategic objectives of the organization.
  • Played a crucial role in recruitment by sourcing top talent and ensuring alignment with the company’s strategic objectives- sourcing, screening and interviewing candidates.
• She has catered a client in the US for 3 years.
• She is proficient with EHR Systems, ICD-10, HCPCS Coding, MS Word, MS Excel, Slack, Ring Central, AMD, and Athena. 
• She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors

• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
• Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
• Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.

Behavioral Summary

Patricia is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty. Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

• Angeline is an experienced Virtual Assistant, Executive Assistant . She worked for beauty, BPO  and real estate companies based in the US and Canada where as a Real Estate expert, she was tasked to do the following:
  • Prepared listing to closing documents
  • Listed properties available on the Market
  • Posted ordering listings
  • Drafted offer documents for the purchase agreement
  • Received inbound calls from potential clients
• For her Admin/Executive Assistant roles, she performed the following tasks such as:
  • Calendar Management
  • Email Management
  • Data mining
  • Database Management 
  • Generating Raw leads
  • Updating Clients website
  • Appointment setting
• Angeline also has experience working as a customer service representative for a Telco Company in the US providing assistance to customers having issues with the television and internet service
• She has excellent communication skills and sounds pleasant on the phone
• She has experience using the following tools 
  • Gsuite 
  • MS Excel 
  • Dialer
  • Kajiji
• She is open for both part-time and full-time positions and is available to start immediately

Predictive Index Behavioral Profile- Specialist 
https://www.predictiveindex.com/reference-profile/specialist/
 

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary
 

Angeline is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Angeline, who takes responsibilities very seriously.

• He has 8 years of experience as a Piping Design Engineer for energy resource and construction company 
• He is currently Piping Section Head and was responsible on the day-to-day operation, project management, and analysis 
• He is a registered Mechanical Engineer 
• He has also had experience in following 
  • Doing 2D & 3D modeling for mechanical equipment like tanks, valves, containers 
  • Interpreting technical drawings and doing proper cost estimation i.e BOM & BOQ
  • Being involved in maintenance and inspection 
  • Preparation and checking of piping deliverables, interpreting PI&D, and performing pipe routing
• He is proficient in using tools like:
  • AutoDesk 3D (3 years)
  • Solidworks (1 year)
  • Sketch up (1 year) 
  • Inventor (1 year) 
  • Macro VBA 
• He can start after 4-week notice

Predictive Index Behavioral Profile-  Specialist

Strongest Behaviors

• ormal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Noah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Noah, who takes responsibilities very seriously.

Kyle has been working since 2016. 

He started as a sales representative for a car dealership company based on the US. He experienced receiving clients to inquire and confirm appointments.

He then worked for Google Ads account where he became a digital marketing strategist. During this tenure, he is able to explain products or services to their target market. As a Google Ads specialist, he has done the following:

• creation of campaign on the customer's behalf
• setting up of conversion tracking
• research and keyword analysis
• competitor analysis

He is proficient on the following tools:

• ICS 
• ConnectSales
• Google Keyword Planner
• SEMrush
• Google Calendar

He is confident in client facing activities and report analysis. He is looking for a full-time role and is open to both morning and night shift positions.
 

Predictive Index Behavioral Profile - Specialist

predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary:

Kyle is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Kyle, who takes responsibilities very seriously.

 

• Jun has been working for more than 15 years and mostly overseas within the construction, engineering, and oil industries.
• He was also able to work for a US client in a remote set-up.
• His skills and expertise are mostly in
• Administrative Support
• Database Management
• Research
• Project Coordination
• Executive Assistance
• Contracts Management
• Research

During his free time, he also did attend training and upscaled further his skills in terms of content marketing, social media management, and virtual assistance

He is adept in using the following tools/technologies:

SAP

LinkedIn

Mailchimp

Slack

Clickup

Trello

MS Office (Word, Excel, PowerPoint)

He is available to start immediately Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.