Hire World-Class, High Performing, Vetted Executive Assistants.
Cut Labor Costs by 70%

• Answered customer calls and managed accounts, flight schedules, and hotel reservations and provide resolution to customers regarding their travel concerns.

• Manage client hiring requirements by headhunting/sourcing for qualified candidates according to specified requirements.
• Screen, assess, and coach candidates based on their qualifications and profile which client (company) would be best for them.

• In charge of the preparation of monthly payroll and end to end HR process.
• Assigned in the preparation of report for Government mandated benefits.
• Source, screen and conduct the recruitment process of applicants and in charge of training & development.

HR Generalist - September 2013 - May 2014

• In charge of Admin Hearing, employee loan processing and upkeep/maintenance of human resource information system records
• Responsible for the following functional areas: company wide event, employee relations, training, performance management, on boarding, health and welfare benefits and policy implementation.
• HR and Site wide events planner and coordinator.
• Provide support to employees (2000 FTEs) in various HR-related topics such as leaves and compensation and resolve any issues that my arise.

Site Admin and Executive Assistant to the Vice President of Operations and Site Director - September 2012 - September 2013

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Assist in the engagement activities and project initiatives of each business unit and resolve daily admin and operational problems.

• Provide high level support to Site Directors and company executives.
• Managing complex schedule of Site Directors and Expats.
• Book, set-up and arrange meetings and conference calls. Assist in all aspects of administrative, HR, events and facilities
• Finance, Procurement and Asset Management.
• Assist in the engagement activities and project initiatives of each business units with 1500 FTEs.
• Coordinate between departments and operating units in resolving day-today administrative and operational problems. 

• Provide high level support to the owner of the company.
• Scheduling of meetings and appointment, making complex and detailed travel arrangements and organizing daily calendar.
• Create expense report and handle projects.
• Conduct research on prospective corporate processes and evaluate current needs and submit proposal on how to make it better.
• Support CEO in his external commitments locally and abroad.

• Provide assistance to clients who needs help in processing compensation & benefits business, building and construction permits, VISA processing.
• Organize and arrange travel and tours and events. 
• Worked as liaison, recruiter and consultant in startup companies and connect them with reliable individuals to make their company vision and mission come to life.
• Monitor, coordinate, and communicate the strategic objectives of the business.
• Collaborate and communicate successfully with other entities outside of the business.

• Recruits, selects, hires, and trains new employees and prepares them for the under pressure job.
• Organize and arrange travel and tours and events. 
• Prepares performance reports by collecting and analyzing call center agents' data and report it to the client and CEO.
• Evaluates individual performance reviews and overall team effectiveness
• Determines call center operational strategies by evaluating team results and Reliability, discretion and objectives. initiative Meets financial targets by estimating performance requirements.

• Analyze and identify operational and employee skills that could be improved
• Assist with employee life cycle (selection, training, onboarding, performance evaluation, retention and offboarding).
• Facilitate team activities, onboarding, product and skills training.
• Collaborate with the CEO, Managers and Team Leaders in creating company policies.
• Address root cause of system and process deficiencies to harmonize business goals.
• Manage projects and promote work standardization.
• Ensure that employee intranet and processes are documented, relevant and up-to-date.

Assist CEO with his daily responsibilities Oversees Operations Social Media Manager Events Manager

• Responsible inhandling thecash register (POS).
• Suggested products that will increased sales
• Encourages customers through good communication skills and
• Standard Operating System ofthe company.

• Responsible in Presentation ofproofread materials for clients.
• Handle Phone Calls
• Deal with prospective clients.
• Follow-up Production status.
• Responsible for deliveries and issuance of DR's and Invoices
• Handling Weekly petty cash.
• Responsible in Liquidation of expenses.
• Handling Clients Quotations.
• Presenting and filing of Office Documents

• Responsible in monthly inventory of garments.
• Rovingpersonnel foroutlet salesandinventories.
• Handles customer and transactions using POS.
• Knowledgeable indoing all sales reports inalloutlets.
• Handles Phone calls and customer complaints.
• Handles garments coding for standard system.
• Prepares Monthly Inventory Report using MS Office.
• Responsible in making signages for marketing posters.
• Handles Maintenance and trouble shooting for POS.
• Handles issuance of Official Receipts and filing ofoutlet sales

• Responsible in Data Encoding of Real Estates Payments using software
• Manual coding of real estate bin cards for computerization.
• Analyzing real estate Bin Cards.

• Render service tothecustomer by following Company's SOP.
• Promote suggestive Selling and fine dining experience.
• Usher assistance to Guest.
• Responsible in maintaining cleanliness and SOP at Dining Area.
• Responsible in taking orders and serving.
• Encourages sales increase through good communication skills, great dining presentation and marketing assistance.

• In Charge in preparation of jobsite monthly expenses per project.
• Purchasing of Jobsite materials as per jobsite request.
• Preparation of weekly payables.
• Prepare uptodatepurchases report.
• Handle Phone calls.
• Jobsite monitoring daily reports andschedules.
• Checking daily incoming and outgoing commodities.
• Reporting directly to superiors for jobsite updates.
• Deals with sub contractors and jobsite engineers for daily accomplishments.
• Responsible in filing documents and receivables.
• Handles Monthly reports/ miscellaneous expenses for Main Office.
• Prepares Weekly Vale and Payroll
• Handles Releasing ofpayroll, and Weekly Vale
• Handles Suppliers Collection.
• Prepares Payables and expenses.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations for office personnel.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, and other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Open, read, route, anddistribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for clients and suppliers.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Take dictation in shorthand or by machine.
• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences and meetings.
• Establish work procedures and schedules, and keep track of the daily work of clerical staff.
• Learn to operate new office technologies as they are developed and implemented.
• Manage projects, and contribute tothe team.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
•  Order anddispensesupplies.
• Prepare andrelease checks.
• Provide services to customers, such as order placement and account information.
• Review work done for correct spelling and grammar, ensure that company format policies are followed.
• Supervise other clerical staff, and provide training and orientation to new staff.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

• Answers, screens and entertains calls; ensures that all calls are properly attended and clearly relayed tothe concerned officer or staff.
• Contacts clients or colleagues ondifferent transactions of the company.
• Coordinates with clients or colleagues regarding follow-ups, confirmations and requests.
• Screens andentertains visitors; ascertains nature orpurpose of visit.
• Receives, releases, files, sorts, indexes and records documents.
• Prepares document quotations, reports and writes correspondences.
• Sends fax communications and ensures clear copies are sent.
• Reminds/updates schedule of meetings, seminars and client calls.
• Performs typing jobs and proofreads the same.
• Makes reservations/coordinates venues fordifferent occasions as well as seminars.
• Records minutes of meetings.
• Performs other duties that may be assigned from time totime
• Answer telephones and giveinformation tocallers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations fo roffice personnel.
• Complete forms in accordance with company procedures.
• Compose, type,anddistribute meeting notes, routine correspondence, and reports.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Manage projects, and contribute to the team.
• Operate electronic mail systems andcoordinate the flow of information both internally and with other organizations.
• Order anddispensesupplies.
• Prepare individual and group sales report.
• Provide services tocustomers, such asorder placement and account information.
• Review work done for correct spelling andgrammar, ensure that company format policies are followed.
• Supervise other clerical staff, andprovide training and to new staff.
• Prepare delivery documents and purchase requisition using SAP program.
• E-mail communication to clients

•  Directly working with the president in running different company.
• Executive and administrative work.
• Coordination with different Department and Clients
• Product presentation
• Corporate accreditation to different agencies
• Travel arrangements local and international
• Hotel Resevations
• Layout for company profile
• Arranging calendar of meetings

• Plans and schedules meetings and appointments, coordinates conferences and manages corporate events
• Ensures that materials for meetings are received on a timely basis
• Ensures invitee list includes all relevant participants and arrange meeting space, audio-visual equipment and other tools required
• Prepares, edits, and distributes correspondence, reports, presentations andanyother formsof communication from the Deputy
• Coordinates withother LTGC officers/heads on corporate reports and other requirements
• Attends Senior Management meetings to take minutes
• Fields incoming correspondence (phone calls,faxes, email), serves as all-around gatekeeper to the Deputy OIC's office
• Manages travel arrangements and expenses by making travel arrangements e.g., airfare, hotel and coordinates logistics/itinerary
• Organizes and maintains files and records
• Maintains contacts in database
• Provides full administrative support to the Deputy COO
• Performs any other relevant functions or responsibilities that may be delegated from time to time and participates in ad hoc projects

• General secretarial affairs and administrative work
• Coordinate executive communications, including taking calls, responding to e-mails, etc.
• Scheduling ofinternal andexternal meetings including agenda, minutes, if necessary; assurance of terms and deadlines of meetings
• Liaising with different stakeholders
• Travel Arrangement including airfare, hotel, car services, etc.
• Create reports and presentations,if needed
• Organized in maintaining documents, paper or electronic-wise
• Dealing with different partners
• Assist Director with any support required

• Act as the point of contact among executives, employees, clients and other external partners.
• Manage information flow in a timely and accurate manner
• Manage presidents' calendars and set up meetings
• Make travel and accommodation arrangements
• Track dailyexpenses andprepare weekly monthly or quarterly reposts
• Format information for internal and external communication memos, emails, presentations, reports
• Screen direct phone calls and distribute correspondence
• Handle confidential documents ensuring they remail secure
• Conduct research and prepare presentations or reports as assigned

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives' calendars and set up meetings
• Make travel and accommodation arrangements
• Track daily expenses and prepare reports
• Oversee the performance of other staff
• Act as an office manager by keeping up with office supply inventory
• Create information for internal and external communication — memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

• Responsible to deliver proactive support and administrative services, including:
  • Calendar/Meeting Management
  • Email Management
  • Travel Management
  • Expense Management
  • Events Management
  • Timesheet Management
  • Telephone Management

• Provides administrative support to Senior Leadership Team
• This includes preparing various forms of internal and external
• communication such as emails, memos, presentations and reports, managing calendars, setting up meetings, creating agendas and taking minutes and responding to various inquiries from internal and external stakeholders.

• Requesting Medical Bills Records and other documents from providers. Setting up insurance claims for clients.
• Docketing or filing Legal Documents to the court portal.
• Drafting legal documents (Notice of Claims/demand, Notice of Hearing, Notice of Appearance, and others.)
• Intake specialist.
• Qualifying leads if they meet the parameters.
• Client management: Great customer/client service skills.
• Conducting research, investigating facts, and developing legal arguments
• Drafting contracts, depositions, and pleadings.
• Discovery of evidence or other supporting documents.
• CRM management: Managed client’s case status, stage, and taskings using the CRM to effectively organize what needs to be done.
• File organization: Organized client files in our software to make it appealing and to easily find documents on demand.
• Organizing Documents for signature with clients.
• Calendar Management: Scheduling appointments, court hearings and coordinating with clients.
• Inbox Management: Responding to client emails, SMS, and other forms of communication and taking necessary action.
• Social Media Management: Handling social media accounts, including content creation, running ads, and configuring automated replies for lead generation.

• Started as a customer service representative that takes in inbound calls to resolve customer's concerns and got promoted as a QA.
• As QA, my main role was to do quality audits, reporting and making recommendations for the business' improvement.
• Became chat support and email support for a year due to the COVID lockdown and suspended my QA Role.

• Manages and oversees emails received in the IDR folder.
• Ensures accurate assignment of emails to the respective IDR Claims Specialists and other staff in the organisation.
• Attends to enquiries from clients and financial firms.
• Implements effective processes to ensure emails are actioned on time.
• Adheres to KPIs and responds to emails with set time frames.
• Assists the IDR team with various administrative tasks when required

• Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of me being a Customer Support Representative.
• Do technical support and are knowledgeable to address issues using current Microso Windows OS and Apple-Mac.
• Trouble shoots Voice Over Internet Protocol ("VoIP") issues for USA and Canada customers of magic Jack
• Offer and up sell customer packages for magic Jack products
• Dispatches local technicians to customer's premises when issues were not fully addressed thru online inquiry.

• Trained to make a re-profiling of real estate assets such as re-assessing the current market value of a property.
• I do Marketing at Craigslist, ProAgent, Listing Booster, Trulia, Zillow, etc. I also assist on filing documents and contracts for buyers to sign.
• I do Brokers Price Opinion (BPO and Inspection).
• I am aware and I deal with Web Sites like SingleSource, VRM, Pyramid, Aspen, Resnet, Equator, HECM, etc.

• Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of from me being a Customer Support
• Assisting Health Insurance benefit concern
• Outbound calls to providers/Medical Group.
• Sending out back office reports.

• Outbound calls to Insurance/Provider relation and gather reports for claims status.
• Process and address claims issue to have the claim paid accordingly.
• Send out emails to provider relation and back end reports.

• Assisted two different Clients in handling end to end process for order entry thru WooCommerce, invoicing, inventory, customer support.
• Contact and follow up clients for Bulk orders and create mock-up designs before approval.
• Communicate with onshore designers to finalize custom designs.
• Other administrative tasks such as lead mining, creating sales reports and email management.

• Source new applicants through Facebook, Linkedin, Kalibr, Bossjobs, Kalibr and other sourcing websites.
• Screen application and qualify applicants before we move them for initial interviews.
• Handle Initial assessment by preparing a set of questions to evaluate applicant's behavior and qualification.
• Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
• Other administrative tasks such as creating and submitting reports, responding to online inquiries.

• Screen application and qualify applicants before we move them for initial interviews in Asana.
• Handle Initial assessment by preparing a set of questions to evaluate the applicant’s behavior and qualification.
• Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
• Conduct a Background check.
• Handle Offer call and prepare offer letter & NDAs
• Execute onboarding
• Other administrative tasks include creating and submitting reports and responding to online inquiries.

• Source and manage Job boards to gather and collect potential applicants.
• Conduct background checks for endorsed candidates.
• Setup and facilitate client calls.
• Ensure all tracker and reports are accurate and updated.
• Keeps track of the total number of all the applications received across all job boards.

Data Entry and other administrative work Research & Copywriting Blog Writing Basic SEO optimization Creating Social Media Content

• Eagerly assisted customers by providing product and service information and resolving product and service problems through phone, chat, and email
• Phone and Email Support for Amazon Retail
• Phone / Email/ Chat support for a Food Delivery Service
• Phone Support for Health Care

• Manages contracts throughout the selling and buying process, checks documents, makes sure it is complete and on- time, updates the database, and does follow-ups if needed. I also work on other administrative tasks like transcription when required.
• Database Management
• Data Entry
• Calendar Management

• Appointment setting
• Cold-calling

• Responsible for documentation of handled cases by the firm.
• Tasked to retrieve and searched data necessary for cases being handled.
• Responsible for handling papers of multi-level marketers.

• Responsible for support tasks and assistance in various HR functions including but not limited to recruitment and hiring, compensation and benefits, payroll and timekeeping, training and organizational development, and personnel monitoring.
• Responsible for handling papers of requirements and documents of all employees.

• Communicate clearly and provide timely resolutions.
• Responsible to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet and handles a group of agents in a given team

• Provide all deliverables and metrics on a daily, weekly, and monthly basis
• Billing support, customer service support and escalations
• Maintain accurate records across all metrics.
• Manages multiple concurrencies (10-15windows, or more) effectively.
• Handle email correspondence via KANA and Kustomer.
• Inbound and Outbound calls to clients.

Tools used:

• Oracle and Livehelp (quite similar to Zendesk) - platforms to assist customers via chat (SMS, FB and Twitter)

• Coordinating with clients
• Take care of time-consuming tasks and work as Assistant to the Loan Originator.
• Remotely ensure that business is in great shape.
• Leverage time by email management and related tasks.
• Hitting the deadlines of any assigned tasks.
• Responsible for requesting and managing payoff,  projects, and related documents needed by loan officers.
• Communicates clearly with financial institutions
• Manage CRM (Zoho) and email correspondence to the clients.
• Manage client's email business and personal
• Manage client's social media account

- Managed email correspondence and provide customer support through chat services, ensuring prompt and professional responses. - Booking management and CRM updates: Updated and logged all bookings, sheets, and customer relationship management (CRM) system, ensuring accurate and up-to-date information. - Calendar Management: Responsible for maintaining and updating the calendar with all bookings, ensuring efficient scheduling and coordination. - Expense tracking: Maintained an organized and detailed expense log, ensuring accurate record-keeping and facilitating financial analysis. Payroll processing: Managed the payroll process, ensuring accurate and timely payment to employees. - Partner invoice follow-up: Coordinated with partners to follow up on outstanding invoices, ensuring timely payments and fostering positive business relationships. - Listing creation and management: Created and managed listings on Handies, Map, and the company website, optimizing visibility and attracting potential customer - Payroll (money transfers and deposits)

• Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

• Provide technical support using dial-up and broadband networks. 

• Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

• Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
  • entertainment services and products,
  • hardware systems/accessories, 
  • customer service inquiries regarding technical support, billing and customer service. 

• Provide billing and customer service along with support but is not limited to:
  • entertainment services and products (right size service to save the customer from canceling account),
  • hardware systems/accessories processing,
  • step-by-step technical solutions for mobile & cable troubleshooting.

• Subject Matter Expert || September 2020 – July 2021 
  • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
• Customer Service Representative || March 10, 2020 – September 2020
  • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

• Minimovers Acct.
• Inbound Residential
• Provide good customer service and accurate information to the customer.
• Tracking and Booking services
• Upsell additional products (Boxes and tapes)

• Outbound B2C ( Cold Calling )
• Selling healthy meals around Australia
• Building Rapport to the customer
• Asking credit card details and gaining trust to the customer.
• Putting accurate information to the database
• Making sure to follow the proper call guidelines.

• Handled infomercial accounts and sales acct
• LOB : Inbound and Outbound B2C
• Quality Analyst / Verifier
• Good Training ground ( Sales)
• Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

• We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
• we scale up and scale down seamlessly.
• We integrate local and remote teams and rapidly deploy solutions.
• Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

• Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
• Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
• Proper encoding/updating of lead details into CRM database, including notes of telephone calls
• Lead Research 

• Outbound cold calling
• Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
• highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
• Hit the Target quota

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

• Outbound Calls around Australia
• Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

• Research potential industry and generate leads according to our selection criteria.
• Conduct thorough research on identified leads to determine their suitability.
• Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
• Attempt to contact prospective clients who you have been unable to contact.
• Maintain accurate records of all communications.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Stay up-to-date with industry trends and best practices for lead generation.
• Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

• Responding to emails and phone calls.
• Scheduling meetings.
• Creating reports
• Research
• Creating PowerPoints
• Used CRM
• Other Adhoc and Admin Tasks

• Cold call potential clients
• Handle Objection
• Follow call flow
• Provide information to potential clients
• Schedule appointments.
• Does follow-up calls to leads.

• Using Mojo and Calendly.
• Cold call potential clients
• Provide information to potential clients
• Schedule appointments.
• Does follow-up calls to leads.
• EOD of a detailed log of calls, including those which were not answered via skype or email.

• Doing Deal Contracts and make Clients signed via PANDADOC
• Manage CRM Pipedrive / database
• Monitor KIXIE call recordings of CSR
• Communicate discrepancies within the team or to the Team Lead.
• Generate, process and store reports that include confidential information.
• Organize records and data to ensure it is stored and positioned in instinctive file / folder locations.
• Follow Company SOP
• Monitor Leads in ASANA
• Give support to CSR via Slack and Wire

• Answer emails and other inquiries from customers and lawyers.
• Manage the schedules of the lawyers.
• Help in doing some research about the case.
• Keep and organize court files and other documents if necessary.

• Verify customers daily bank transactions.
• Provided assistance in filing fraud claims on their account.
• Handled 50-60 calls a day gave customer excellent resolution
• A constant top 10 CSAT achiever

• Managed emails in a timely manner
• Processed orders accurately and skyrocketed their sales
• Outbound calls to dormant clients to do business with the company again

• Teaching Japanese students the English language

• Process rental collections on the property
• Doing outbound calls to tenants for rental payment updates
• Process lease renewals and expiration
• Making calls and set up accounts for the rental properties with the utility companies
• Process work orders for unit repairs
• Answer phone calls for all other concerns

• Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
• Process verification of employment
• Request evidence of insurance and updating of master insurance
• Doing outbound calls to borrower's company for validation of information
• Requesting verification of account through borrower's bank • filing of documents and sending it for verification
• Doing outbound calls for follow up with the documents
• Merging of documents into 1 file
• Request titles, payoffs, and escrow conditions

• Call out leads from CRM
• Set appointment for Real Estate Agents
• Answer emails and text messages inquiry and concerns

• Worked as an Admin Assistant for a brokerage company
• Interacts with social media platform like Facebook and Instagram, answering comments and messages
• Create email templates for emails and text messages for agents
• Creates promotional emails
• Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
• Onboarding new agents
• Data encoding
• Call out leads and agents for appointments and seminars
• Receiving phone calls
• Record agents data and sales

• Worked as an Admin Assistant / Sales for a Credit repair company
• Incharge of social media functions like posting promotional campaigns and inteactions
• Create promotional emails and text messages to clients and leads
• Data encoding
• Answer phone calls
• Interview applicants for office position
• Answer phone queries about due dates/ services status and updates

• Process insurance application for nursing facility patients to cover their stay in the facility.

• Creating remittance slips and processing clients weekly pays
• General admin tasks and data entry
• Managing client's calendars using Google Cal
• Sending out audition notices to clients
• Plus ad hoc tasks as they arise from the Manager
• Processing and tracking invoices and paperwork

• Receive incoming phone calls.
• Reply to walk-in and phone-in queries regarding status of requests, resolutions and other communications.
• Endorse application letters to the PAD/PHO Departments
• Receive/record/sort all incoming and outgoing communications
• Scan all incoming and outgoing documents
• Prepare/supervise outgoing documents for distribution to PGO and all concerned offices
• Prepare certifications, letters, & other forms of correspondence
• Prepare travel orders, RIS and trip tickets
• Drafted messages of Governor for souvenir programs, etc.
• Take minutes of the meeting
• Transcribe audio recordings of meetings
• Data entry
• Prepare other functions as directed by the superior

• Data entry and e-mail management
• Drafting emails and handling business communications
• Online research and data collection using spreadsheets
• Doing inventories and making purchase orders using the Dear client
• Sales using Amazon Central
• Provide statements/invoices
• Process purchase vouchers for suppliers
• Other administrative tasks and projects

• Data entry
• E-mail and calendar management
• Drafting email and handling business communications
• Online research and data collection using spreadsheets
• Doing inventories and making purchase orders using the Fishbowl client
• Business card cataloguing
• Appointment setting
• Provide statements/invoices
• Process purchase vouchers for suppliers
• Other administrative tasks and projects

• Collecting and preparing all necessary documentation
• Preparing and maintaining all paperwork for existing and new applications
• Complete contracts and ensure clients are kept informed of the rules and requirements.
• Work with clients to establish their needs and recommend the best application
• Follow-up with clients to verify important information.
• Setup client files
• Online research of applicant credit status and current financial position.
• Customer Relationship Management Data Entry
• Add client data to the software or apply online data entry & upload of supporting documents.
• Prepare forms, documents, templates, etc. for client meetings
• Completion of Client Details through client follow-up if incomplete or summarize client details.
• Update the Client with further information/documentation required (if applicable).
• Prepare portfolio reports, inquiry forms and research, and product comparison reports. This requires emails, phoning, and getting specific client portfolio information
• Prepare insurance premium estimates and quotes using specific software.
• Prepare, submit and follow-up application forms.
• Creating workflow / process maps and ensuring Intranet is updated

• Lead Generation - prospecting, generating, qualifying, processing, and following up on leads using SMS Campaigns, different types of social media such as Instagram, Facebook, LinkedIn, Upwork, and Email Marketing then appointment setting for the external sales team.
• Photo Editing - basic editing using Canva and Adobe Lightroom
• Video Editing - Basic video editing using Hippo Video and ActivePresenter
• Data Entry - converting PDF to Spreadsheet, Scrubbing, Web Searching, Skip Tracing, Filling out Forms, Taking Notes of the meeting, Input searched data in CRM Tools, Maintaining Data/File Management
• Social Media Management - Content Creation, Social Media Engagement, Website Builder and Design, Blog Post, Marketing Research, Social Media Optimization

• Content Creation,
• Social Media Engagement,
• Website Builder and Design,
• Blog Post,
• Marketing Research,
• Social Media Optimization

• Responsible for conducting cold calling (Expired Listing, FSBO, Circle Prospecting),
• Data Entry/Admin Task (Google Drive, Google Spreadsheet),
• Email Management,
• CRM Update (zBuyer, RedX Vortex, Liondesk, Homebot, Podio),
• Web Searching (Zillow, Google, Propstrem, PeopleSearch)
• Lead Searching (Scrapping)

• Directly assisting the Trainers and Trainees needs.
• Make sure the program will run smoothly before, during and after. All materials will be prepared beforehand such as invitations, pax, foods, writing materials, laptop, projector, room/venue, etc.
• Securing all supporting documents for any claims to the trainees and payment for the training providers (if external).
• Maintaining training database of the employee (Excel Sheet).
• Other admin task such as document safekeeping.

• Responsible for analyzing of customer needs, staying up‑to‑date with industry trends and competitor activity and actively monitoring sales to determine which products sell the most.
• Set the overall merchandising direction through detailed short‑ and long‑term sales strategies. These include data‑backed product selections aligned with customer needs and requests.
• Inventory maintenance to store’s daily operations, must be aware of inventory levels at all times, preparing reports regularly and anticipating demand. They manage the whole gamut of inventory processes, including stocking, rotating, and discarding products.
• Responsible for sell out and sell in claims to supplier. Maintaining good relationship with the suppliers handled.

• Directly assisting SEO Manager in acquiring links from Email.
• Create the necessary details for Link Building Report
• Update the links acquired for the clients database
• Do Site Crawl Report using Screaming Frog
• Use Semrush to check the status of the keyword in Google Ranking

• I provide my clients with a variety of accounting and bookkeeping services.
• Keep track of their payroll, finance, and accounts, record every transaction that their company makes, and perform data entry services as needed.
• I also provide some administrative tasks like email management, social media management, data entry, and the like.

• Managed the company's financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and financial entries and reconciliations.
• Handled accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments.

• Primarily reviews documentation for new customer accounts, evaluates high-risk accounts, and analyses new customer processes and policies.

• General administrative task
• Reporting 
• Sales and Marketing

• Escalation Team
• QA Monitoring
• Conduct SMART Coaching
• Reporting 

• Handling Team 
• Conduct SMART Coaching 
• Reporting (KPI's)
• SLA Report

• Screen rental applications
• Schedule showings
• Follow up rent payments
• Develop processes
• Send notices
• Attend work orders. 

• Assisting Students and Admin Staff in secretarial work
• Filing and running errands
• Answering Telephone Calls and making calls
• Encoding and Transcribing 
• Receiving and Recording Documents
• Doing Inventory of Supplies
• Doing Student Evaluations

• Assisting and Answering Patients and Customer Questions and Queries regarding their hospital bills
• Charging of Laboratory Procedures and requests
• Computation of Hospital Bills
• Coordination with HMO's and insurances for patients eligibility and hospital coverage
• Doing daily and weekly reports for the department

• Assisting Parents and Students in their questions and inquiries
• Organizing Appointments with the Assistant Headmaster
• Lay-out and printing of student ID's
• Pictorial of the Students for their ID's
• Documentation of events, forums and conferences
• Preparing and organizing meetings, conferences and forums for the teachers and parents
• Filing and running errands
• Inventory of office needs and supplies
• Receiving and making calls to different offices
• Receiving, recording and organizing documents
• Processing of Payroll for Special Education Teachers 
• Making entry ID's for the guardians and parents
• Releasing of tickets or forms for students going out of the campus

• Submitting or Processing Insurance Claims 
• Calling Insurances for the Claims Status or payments
• Making Daily and weekly reports
• Reviewing Patient's eligibility 
• Fixing errors of claims

Social Media Prospecting Sales and Marketing of the services that the The full cycle hiring process client is offering Manage both clients and candidates' CRM Management expectations Provide client's feedback / follow up to candidates after stages of the interview Present job offers and job offer letter Perform background check Engage in networking activities to source candidates Post job descriptions and advertisements utilizing various job sites Interview and hire qualified candidates

• Creating Social Media Content
• Creating Contract templates
• Making Brochures and Proposal
• Sending contracts and monthly reports to the clients

• Manage Full hiring process
• Resume Screening
• Interview and hire qualified candidates
• Engage in Networking activities to sourcecandidates

• Follow up appointments with the interested buyers and sellers
• Sales and Marketing of properties that are for Sale
• CRM Management

• Social Media Prospecting
• Sales and Marketing of the services that theclient is offering
• CRM Management

• The full cycle hiring process
• Manage both clients and candidates’ expectations
• Provide client’s feedback / follow up to candidates after stages of the interview
• Present job offers and job offer letter
• Perform background check
• Engage in networking activities to source candidates
• Post job descriptions and advertisements utilizing various job sites
• Interview and hire qualified candidates

• Identified and pursued new business opportunities through targeted market research and networking.
• Developed and executed tailored sales strategies, leading to the successful onboarding of 15+ new clients.
• Built long-term partnerships by understanding client needs and delivering tailored solutions.
• Collaborated with cross-functional teams to ensure smooth service delivery.
• Monitored industry trends to refine business development tactics.

Client Service Delivery Manager

• Managed daily service delivery across multiple client accounts
• Acted as the main point of contact for client concerns and escalations
• Led a team to ensure smooth operations and high client satisfaction
• Monitored SLAs and KPIs to maintain service quality
• Conducted regular client check-ins and performance reviews
• Implemented process improvements for better efficiency
• Collaborated with internal teams to align on client needs
• Handled onboarding and ensured seamless transitions for new clients
• Maintained strong client relationships and drove retention

Client Success Manager

• Acted as the primary point of contact for clients, ensuring satisfaction, retention, and upsell opportunities.
• Conducted regular check-ins and performance reviews to assess service impact.
• Improved client onboarding experience, reducing churn by 30%.
• Collaborated with delivery teams to align service strategies with client goals.

Talent Acquisition Officer

• Managed full-cycle recruitment, from sourcing to onboarding across multiple roles.
• Created and implemented hiring campaigns, increasing the qualified candidate pipeline by 40%.
• Partnered with hiring managers to ensure successful placement and onboarding.

• Lead generation, data entry, data mining, research using different tools and websites,
• Record files using MS Excel 
• Sending reports and data,
• Emails and Marketing Analyst using CRM like Hubspot, Salesforce, seamless.ai and zoominfo, H.R Admin.
• Task and creating Proposals and Invoices.

• Lead generation,
• Data entry,
• Data mining,
• Research using different tools and websites,
• Record files using MS Excel
• Sending reports and data, emails.

Handles Lead Generation, data Entry, data mining, researching, Emails, Upload files Company CRM, Invoice (XERO), Cold calling, Appointment setting, setup video Call using Xoom and admin tasks. Doing and sending proposals

• Handles software and firmware issue for Microsoft Surface Device,
• Inquiries and assistance in upgrading OS,
• Troubleshooting different problems with the device.
• Technical assistance for the Microsoft Offices.

• Order and delivery inquiries, package tracking,
• Items sold online inquiries, process replacements and refunds.

• Setting up payment arrangements,
• Processing payments,
• Restoration of phone line and delinquent accounts

Creativity (Amazon) Package tracking, Items sold online Order and Delivery Inquiries, General Inquiries, process replacements, and Refunds.

Skills (SURFACE Device) Handles software and firmware issues for Microsoft Surface Device Project Management Inquiries and assistance in upgrading OS Troubleshooting different problems with the device. Technical assistance for the Microsoft Offices. Problem-Solving

Setting up payment arrangements, Processing payments, and restoring the phone line. Activation Upselling

Setting up payment arrangements, Processing payments, and restoring the phone line. https://www.linkedin.com/in/edward0716/ Activation Upselling edwardal.munoz0716@gmail.com

Lead generation, data entry, data mining, research using different tools and websites, recording Excel files, and sending reports and data, emails, and Marketing analysis using Hubspot.

Executive Assistant includes; Lead generation, data entry, data mining, Research using different tools and websites, recording files using Excel Sending reports and data, emails, and Marketing analysis using CRM like Hubspot, Salesforce, seamless.ai, ZoomInfo, H.R Admin. Task and Creating Proposals and Invoices. Collaborate with other development ● Infinite Energy (Freelance)

• Calendar management: Organizing and managing the executive's schedule, including setting up meetings, appointments, and events. • Data Entry: Strong in Data Entry tasks • Meeting coordination: Scheduling, preparing for, and attending meetings. This includes creating and distributing agendas, taking minutes, and following up on action items to ensure deadlines are met. • Travel arrangements: Booking and coordinating travel arrangements, including flights, accommodation, and ground transportation, for the executive and sometimes for visiting clients or partners. • Documentation and reporting: Managing, organizing, and maintaining important documents, files, and records. You may also be responsible for compiling and formatting materials for presentations or reports. • Project support: Assisting with various projects by gathering data and preparing reports or presentations as needed. You may also be involved in coordinating project timelines and ensuring tasks are on track. • Relationship management: Building and maintaining positive relationships with clients, partners, and key stakeholders. • Office administration: Assisting with general administrative tasks. • Ad hoc tasks aligned with those mentioned above. Leadership

Jan 2007- Dec 2012 Setting up payment and arrangements, Processing payments and Restoration of the phoneline. Activation and Upselling Technical Support Representative

Jan 2013- Dec 2017 Handles software and firmware issues for Microsoft Surface Device Provides inquiries and assistance in upgrading OS. Technical assistance for the Microsoft Offices. Senior Customer Service Representative (Amazon)

Lead generation Data Entry Management Research management by using CRM tools such as Hubspot, Salesforce, seamless.ai, ZoomInfo and other HR Admin tasks Creating Proposals and presentations.

Managed the CEO's calendar and travel arrangements, ensuring all meetings and events were scheduled efficiently and effectively. Managing email management Manage client reporting and Research CRM Management, Training and Documentation Module Creation and Lead Generation. Collaborate with other developmen teams.

• Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
• Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
• Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
• Educate customers on available options, terms, and conditions to facilitate informed decisions

• Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
• Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
• Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
• Provide recommendations or upgrades based on customer needs and preferences.
• Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
• Diagnose problems, escalate complex issues as needed

• Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
• Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
• Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
• Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

• Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
• Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
• Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
• Coordinate with internal departments and external service providers to facilitate smooth transfers.
• Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
• Educate customers on payment options, terms, and conditions to support financial stability.
• Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
• Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

• Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
• Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
• Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
• Process payments, manage invoices, and ensure compliance with membership policies and procedures.
• Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
• Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

• Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
• Facilitate connections and partnerships between clients and other businesses for trading opportunities.
• Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
• Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
• Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
• Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
• Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
• Prepare reports on billing status, fee collection efforts, and client feedback for management review.

• LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
• Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
• Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
• Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
• Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
• Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

• Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
• Create graphics, schedule posts, and monitor performance metrics.
• Stay updated with social media trends and best practices.
• Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
• Design email templates, write compelling copy, and analyze campaign performance.
• Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
• Ensure brand consistency across all visual elements.
• WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

• Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile Identify and enroll the most suitable contacts into a specific marketing campaign Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

• Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
• Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
• Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
• Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
• Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
• Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
• Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

• Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
• Prepare and send invoices to clients, ensuring accuracy and timely delivery.
• Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
• Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
• Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
• Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
• Coordinate documentation submission, follow up on applications, and maintain updated records of communications

I worked as a Researcher. I researched or helped him to find info or something that he wants to me check.

I worked as Executive Assistant of our CEO/Director. She gave tasks to do, helping her to book a flight, also as a Recruiter to background check candidates, and do some research as well as Daily reports/ Tasks.

I worked as Executive Assistant of President of the company. He gave tasks to do, helping her to book a flight, computed and encode his business and personal expenses, processed his taxes, scheduled his DMV, and do some research as well as Daily reports/Tasks. Tools used: DMV, H&R block, Login.gov, Whatsapp, TTP (Trusted Traveler Programs)/Global Entry, SAP Concur, and ADP.

I also worked as a Customer Experience representative/ Email support/Chat support in an E-commerce company. Tools used: Shopify, Shipstation, Richpanel, Hubstaff, Slack, ticket tracker, ASANA, Reamaze, Zendesk, Gorgias, Slack, USPS, and Social Media.

I worked as Executive Assistant of Senior Sales Manager of a Marketing company. He gave tasks to do, helping him to book a flight, computed and encode his business and personal expenses, Quotation/ quote prices, Email/ Sent Campaigns to Clients thru Mailchimp, The tools that I used were ERPR2, PDFESCAPE, PDF creator, Slack, Google suites and Time doctor.

As a Virtual Assistant, I assisted with admin tasks, Gave me task to do and checked the email for prospect clients, posted on some announcements in slack and FB group page, Do research regarding podcast and speaking/conference/events and contacted or emailed client. Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB.

Initally started working as a Personal Assistant to the CEO prior being promoted to managing/supervising the Dispatch Team.

Responsibilities include:

- Email Management - responding to emails on behalf of client
- Calendar Management - reminding client of their daily meetings and schedules; create schedules for the Dispatch Team to follow
- Travel Management - schedule flights, books hotel accomodations or reservations for clients
- Phone Handling - doing outbound call to follow up on reservations
- Internet Research of drop-off information (Zip codes and streets) and patient's information
- Database management - updating ambulance and patient schedules and ambulance information on client's main system
- Technical Support - provide assistance to Dispatch Team by providing basic troubleshooting steps if their ipads are experiencing technical issues
- Send daily reports

Technical Support Rep
March 2011- April 2014

Responsibilities: I worked as Level2 Technical Support Representative for POTS line. I Troubleshoot the POTS line of the customer by dispatching technicians and thru our Switch.

Project Manager
April 2015 –Oct 2015

Responsibilities: I worked as Project Manager for the Return equipment in a  telephone company. I emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers. I send a dispatch if the customer couldn’t take off the router or send them a FEDEX label for them to shipped the equipment.

I worked as Technical Support Representative Level 1. I’m assisting customers who has a dsl problem and some basic computer problems.

I worked as Technical Support Representative Level 1. I’m assisting customers who has a dsl problem and some basic computer problems.

• Preparing signup packs and lease renewals for lease properties
• Provided clerical support to company employees by copying and filing documents.
• Created and updated digital files to maintain current accurate and compliant documents.
• Email arrears reminders to tenantsProcessing invoices

• Provided administrative support to real estate agents and property managers, managing multiple transactions simultaneously.
• Created and updated property listings, ensuring accuracy across.
• Assisted with contract preparation and document management, ensuring compliance with state regulations.
• Managed CRM systems and led client communication.
• Coordinated appointment scheduling and follow-ups, reducing administrative time by 15%.

• Opened new accounts and documented personal, demographic and payment information in system.
• Educated customers on product and service benefits, explaining features and answering questions.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Collaborated with marketing teams to develop and execute promotional strategies.
• Set up appointments with interested customers according to schedule availability.

• Outgoing calls and emails to current customers and asked openminded questions to determine needs.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Developed and maintained user documentation to establish product understanding.

• Responsible for the sales order process-taking orders, discussing customers requirements and providing knowledgeable advice regarding their flight itenrary.
• Responsible for ensuring that customer enquiries are resolved at first point of contact.
• Promoting company’s products and services to customers.
• Handling objections professionally Issuing refunds or compensation to customers.