Hire World-Class, High Performing, Vetted Data Entry Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Data Entry Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Data Entry Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Data Entry Specialists

Data entry operators encode information, troubleshoot errors, and achieve organizational goals.

 

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Candidates:

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Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $10.81/hr

Mikarla

Candidate ID: 459389


ADVANCED

    Administrative Skills, Administrative Support, Human Resource Management...

INTERMEDIATE

    Research, Contract management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

Mikarla “Mika” is an experienced Virtual Assistant and Administrative Professional with over 10 years of work history spanning HR, admin, and freelancing support roles across the U.S., Canada, Portugal, and Australia. Since transitioning to freelancing in 2020, she has specialized in back-end support, client communications, data entry, project coordination, and accounting assistance.

She is Xero Advisor Certified (April 2025) and has hands-on experience with reconciliation, invoicing, and contract administration for construction companies. Mika also has exposure to social media content scheduling and email marketing. She is highly adaptable, resourceful, and committed to delivering reliable support for international clients, with proven success in both short-term and long-term engagements.


Key Skillset
Administrative & Coordination
  • General Virtual Assistance (email/calendar management, client communications, document filing)
  • Contract administration & drafting (HR background + freelancing roles)
  • Light project coordination (reminding teams on deliverables, monitoring progress, updating stakeholders)
Finance & Accounting Support
  • Xero Advisor Certified (2025) – skilled in reconciliation, coding expenses, invoice processing, and project assignment
  • Vendor and client data entry and records management
Research & Lead Generation
  • Web research, lead scraping, and data entry (experience in logistics, real estate, sports, and migration assistance industries)
  • Creation of lead sheets and sales team support
Marketing & Social Media
  • Social media scheduling and content drafting (Facebook, Instagram)
  • Caption writing and engagement support using ChatGPT-assisted drafts
  • Canva for photo editing and template creation
  • Email and SMS campaign reporting and support (HubSpot, Buildout, internal tools)
Tools & Platforms
  • Xero (reconciliation, invoicing, expense coding)
  • HubSpot (email marketing, property listings)
  • Buildout (real estate property posting)
  • Canva (photo editing & design)
  • Internal productivity monitoring tools
  • Email outreach tools and CRM systems

💼 Work Experience
General Virtual Assistant / Project Support (Ad hoc) – Construction Client, Australia

April 2025 – Present (Ad hoc, 3–5 hrs/week)

  • Performs reconciliation and invoicing using Xero
  • Assigns and codes project expenses, attaches invoices for processing
  • Provides administrative support as needed
Administrative & SMS/Email Support – The Snow Agency, New Jersey, USA

Full-time, 4+ years

  • Longest full-time role; supported marketing managers with campaign data tracking
  • Managed reports on email/SMS outreach (sends, unsubscribes, engagement)
  • Provided consistent back-end admin support for U.S.-based marketing clients
General Virtual Assistant – Real Estate Broker, Florida, USA

Part-time, 2.5 years

  • Managed emails, calendars, and property marketing materials
  • Created property email templates and basic graphics via Canva
  • Posted real estate listings through Buildout and supported email campaigns via HubSpot
Freelance Research & Data Entry Roles

2020 – 2021

  • RMS Movers, Illinois, USA – Web research, lead sheet preparation for sales
  • Expat Empire, Portugal – Country and relocation research for migration clients
  • Pivation, Ontario, Canada – Cold email outreach, Instagram inbox outreach, lead scraping for sports professionals
HR & Admin Career (Philippines, 2014 – 2020)
  • HR/Admin Supervisor – Draw Steel Builders (served AU clients, AutoCAD projects)
  • HR Recruitment & Assistant – Food Manufacturing Company (McDonald’s PH supplier)
  • HR/Franchise Specialist – Travel Agency, Quezon City
  • HR Associate – BPO Company
She can start immediately and is amenable to both full-time and part-time arrangements.
 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mikarla, who takes responsibilities very seriously.

With experience and/or training, Mikarla will develop a high level of specialized expertise and eciency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Mikarla is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

  • Mika started her career last 2014 in the field of Human Resources and was exposed to Recruitment and Selection, Timekeeping, Payroll/Benefits, Employee Relations and on Records keeping/custodian. She has worked for various industries such as BPO, travel agency, manufacturing, logistics and digital marketing. In 2018, she started on being a Virtual Assistant where she has been supporting the following administrative tasks:
    • Data Entry
    • Web Research
    • Editing and Formatting documents
    • Creating visual presentations
    • Transcribing audio file into text file
    • Email Management
    • Calendar Management
    • Graphic Designing
    • Video Editing
  • She is proficient on the following tools/applications:
    • Google Suite-Sheet,Document,Drive,Hangouts,Meet
    • Microsoft Applications (Word,Excel and Powerpoint)
    • LinkedIn
    • Buildout
    • Trello
    • Hubspot
    • Clickup
    • Slack
    • Canva
    • Redfin
    • Lead Sherpa
  • She can start immediately
Predictive Index Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Behavioral Summary

Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
 

Employment History

Human Resources Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2014 to May 2015 (8 Months)

Duties and Responsibilities:

  • Callouts for next day invites
  • Conduct behavioral interviews
  • Administer exams such as Voice Assessment and Versant English Test
  • Endorse papers of qualified candidates to POC interviewers
  • Shortlisting of qualified candidates

General Virtual Assistant/Executive Assistant (Part-time)

Industry:

Property / Real Estate

Employment Period:

February 2021 to October 2024 (43 Months)

Duties and Responsibilities:

  • General administrative process
  • Email Management
  • Calendar Management
  • Basic marketing/photo editing in Canva
  • Create email marketing information templates for real estate properties in HubSpot
  • Buildout navigation. Uploading and updating the status of real estate properties
  • Support the Operation staff and owner in the day-to-day business process

Email and SMS Marketing Assistant (Part-time)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2021 to May 2022 (16 Months)

Duties and Responsibilities:

  • Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
  • Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
  • Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
  • ROI scorecards, and coupon/disclaimer history for all brands.
  • Assist the Director to oversee the department’s performance.
  • Communicate directly with teammates about project deadlines.
  • Conduct research and analyze campaigns in the e-commerce industry.
  • Preparing, formatting, and editing a range of documents.

Freelance Virtual Assistant

Industry:

Transportation / Logistics

Employment Period:

September 2020 to March 2022 (18 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research

Data Entry

Industry:

Others

Employment Period:

June 2018 to September 2022 (50 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research
  • Editing and formatting documents
  • Creating visual presentations (i.e workflow presentations)
  • Transcribing audio file into text file

Data Entry and Web Researcher (Freelancer)

Industry:

Sports

Employment Period:

February 2021 to May 2022 (15 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research
  • Editing and formatting documents
  • Creating visual presentations (i.e workflow presentations)
  • Transcribing audio file into text file

Human Resources and Admin Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

March 2018 to August 2020 (29 Months)

Duties and Responsibilities:

  • Develop policies in the assigned areas of responsibility and discipline staff.
  • Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
  • Ensure all employee benefits are given when due.
  • Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
  • Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
  • Compensation and benefits administration, record and process timekeeping.
  • Prepare a memo for HR announcements.
  • Perform recruitment and selection process.
  • Source and select qualified applicants for a specific job requirement
  • Conduct orientation and training for newly hired, regular and project employees.
  • Monitor all contracts of the regular and project employee.
  • Assess training needs analysis for all employees.
  • Plot all training needs and proposed seminar/training of each employee in the training
  • Conduct annual performance evaluation and quarterly if necessary.
  • Review performance evaluation and recommend necessary training needed for development.

Human Resources Assistant - Administrative Services

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

March 2017 to February 2018 (11 Months)

Duties and Responsibilities:

  • Perform recruitment and selection process.
  • Source and select qualified contractual applicants for a specific job requirement.
  • Do resume shortlisting and paper screening.
  • Administer necessary orientation for new hire employees.
  • Assess applicants through initial interview.
  • Coordinate with the departments on the interview schedules and applicant assessments
  • Conduct a background investigation.
  • Conduct document and record verification on the submitted requirements of the new hires.
  • Develop a database for qualified applicants.
  • Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
  • Coordinates with the manpower provider on the manpower requirements.
  • Serve as a link between the company and manpower provider on manpower concerns/ issues.
  • Monitor all contracts of the agency employees
  • Maintain the organizational structure by updating the job description for all positions.
  • Monitor and maintenance of company-owned vehicles.
  • Prepare a memo for HR announcements and disciplinary actions.
  • Safekeeping and updating of Employee master list.
  • Conduct contractor audits.
  • Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
  • Responsible Audit, SQMS audit, etc.)
  • Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
  • Attend other related seminars outside the company premises as needed.

Human Resources Specialist

Industry:

Travel / Tourism

Employment Period:

July 2015 to May 2016 (10 Months)

Duties and Responsibilities:

  • HR function - Timekeeping and Payroll/Benefits.
  • HR function - Recruitment and Selection
  • HR function - Employee Relations (Assist during administrative hearings)
  • HR function - 201 custodian.
  • HR function - Responsible for Product Training for new employees and additional product
  • HR & Franchise function - Monitoring sales for the existing outlets.
  • Franchise function - serve as back-up assistance for airline and hotel inquiries from the
  • Franchise function - will assist on all the things needed by the existing franchisee.

HR Assistant Recruitment

Industry:

Manufacturing / Production

Employment Period:

May 2016 to March 2017 (10 Months)

Duties and Responsibilities:

  • End-to-end recruitment process (sourcing to onboarding)
  • Conduct orientation for newly hired, regular and contractual employees.
  • Conduct a background investigation.
  • Develop a database for qualified applicants.
  • Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
  • Coordinates with the manpower provider on the manpower requirements.
  • Monitor all contracts of the agency employees
  • Maintain the organizational structure by updating the job description for all positions.
  • Conduct a Physical plant tour.
  • Prepare a memo for HR announcements.
  • Attend other related seminars outside the company premises as needed.

Research Assistant Expat Empire

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2022 to March 2023 (7 Months)

Duties and Responsibilities:

  • Compile research about countries regarding the migration process.
  • Fill in presentations and spreadsheets to be delivered to the consulting clients.
  • Using systems-based approach to the business.
Tools: Google Suite and Slack

Data Entry and Web Researcher Piiva Nation

Industry:

Sports

Employment Period:

January 2021 to June 2024 (40 Months)

Duties and Responsibilities:

  • Cold email and inbox outreach on Instagram.
  • (Freelance) Web research for lead scraping of sports people.
  • Gathering basic information and contact details.
  • Data entry on Google sheet for lead creation
Tools: Google Suite and Hunter.io

Email and SMS Marketing Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2021 to June 2025 (53 Months)

Duties and Responsibilities:

  • NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
  • Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
  • Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
  • Assist the Manager to oversee the department's performance.
  • Communicate directly with teammates about project deadlines.
  • Preparing, formatting, and editing a range of reporting documents.
Tools: Google Suite, ClickUp, Klaviyo, Attentive and Slack

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

June 2025 to September 2025 (3 Months)

Duties and Responsibilities:

  • Bank reconciliation for construction expenses Create and draft invoices

Virtual Assistant

Industry:

Consumer Products / FMCG

Employment Period:

June 2025 to July 2025 (1 Months)

Duties and Responsibilities:

  • Schedule social media posts in Facebook and Instagram
  • Pick best photos for posting in photoshoot collection
  • Draft post captions using ChatGPT

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resources Development Management

Graduation Date:

July 31, 2023

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Human Resources Development Management

Graduation Date:

April 9, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Administrative Support, Human Resource Management,

INTERMEDIATE ★★

    ResearchContract management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18210133718
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo E14
  • Processor: AMD Ryzen 5 7535U with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $10.81/hr

Mikarla

Candidate ID: 459389


ADVANCED

    Administrative Skills, Administrative Support, Human Resource Management...

INTERMEDIATE

    Research, Contract management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

Mikarla “Mika” is an experienced Virtual Assistant and Administrative Professional with over 10 years of work history spanning HR, admin, and freelancing support roles across the U.S., Canada, Portugal, and Australia. Since transitioning to freelancing in 2020, she has specialized in back-end support, client communications, data entry, project coordination, and accounting assistance.

She is Xero Advisor Certified (April 2025) and has hands-on experience with reconciliation, invoicing, and contract administration for construction companies. Mika also has exposure to social media content scheduling and email marketing. She is highly adaptable, resourceful, and committed to delivering reliable support for international clients, with proven success in both short-term and long-term engagements.


Key Skillset
Administrative & Coordination
  • General Virtual Assistance (email/calendar management, client communications, document filing)
  • Contract administration & drafting (HR background + freelancing roles)
  • Light project coordination (reminding teams on deliverables, monitoring progress, updating stakeholders)
Finance & Accounting Support
  • Xero Advisor Certified (2025) – skilled in reconciliation, coding expenses, invoice processing, and project assignment
  • Vendor and client data entry and records management
Research & Lead Generation
  • Web research, lead scraping, and data entry (experience in logistics, real estate, sports, and migration assistance industries)
  • Creation of lead sheets and sales team support
Marketing & Social Media
  • Social media scheduling and content drafting (Facebook, Instagram)
  • Caption writing and engagement support using ChatGPT-assisted drafts
  • Canva for photo editing and template creation
  • Email and SMS campaign reporting and support (HubSpot, Buildout, internal tools)
Tools & Platforms
  • Xero (reconciliation, invoicing, expense coding)
  • HubSpot (email marketing, property listings)
  • Buildout (real estate property posting)
  • Canva (photo editing & design)
  • Internal productivity monitoring tools
  • Email outreach tools and CRM systems

💼 Work Experience
General Virtual Assistant / Project Support (Ad hoc) – Construction Client, Australia

April 2025 – Present (Ad hoc, 3–5 hrs/week)

  • Performs reconciliation and invoicing using Xero
  • Assigns and codes project expenses, attaches invoices for processing
  • Provides administrative support as needed
Administrative & SMS/Email Support – The Snow Agency, New Jersey, USA

Full-time, 4+ years

  • Longest full-time role; supported marketing managers with campaign data tracking
  • Managed reports on email/SMS outreach (sends, unsubscribes, engagement)
  • Provided consistent back-end admin support for U.S.-based marketing clients
General Virtual Assistant – Real Estate Broker, Florida, USA

Part-time, 2.5 years

  • Managed emails, calendars, and property marketing materials
  • Created property email templates and basic graphics via Canva
  • Posted real estate listings through Buildout and supported email campaigns via HubSpot
Freelance Research & Data Entry Roles

2020 – 2021

  • RMS Movers, Illinois, USA – Web research, lead sheet preparation for sales
  • Expat Empire, Portugal – Country and relocation research for migration clients
  • Pivation, Ontario, Canada – Cold email outreach, Instagram inbox outreach, lead scraping for sports professionals
HR & Admin Career (Philippines, 2014 – 2020)
  • HR/Admin Supervisor – Draw Steel Builders (served AU clients, AutoCAD projects)
  • HR Recruitment & Assistant – Food Manufacturing Company (McDonald’s PH supplier)
  • HR/Franchise Specialist – Travel Agency, Quezon City
  • HR Associate – BPO Company
She can start immediately and is amenable to both full-time and part-time arrangements.
 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mikarla, who takes responsibilities very seriously.

With experience and/or training, Mikarla will develop a high level of specialized expertise and eciency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Mikarla is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

  • Mika started her career last 2014 in the field of Human Resources and was exposed to Recruitment and Selection, Timekeeping, Payroll/Benefits, Employee Relations and on Records keeping/custodian. She has worked for various industries such as BPO, travel agency, manufacturing, logistics and digital marketing. In 2018, she started on being a Virtual Assistant where she has been supporting the following administrative tasks:
    • Data Entry
    • Web Research
    • Editing and Formatting documents
    • Creating visual presentations
    • Transcribing audio file into text file
    • Email Management
    • Calendar Management
    • Graphic Designing
    • Video Editing
  • She is proficient on the following tools/applications:
    • Google Suite-Sheet,Document,Drive,Hangouts,Meet
    • Microsoft Applications (Word,Excel and Powerpoint)
    • LinkedIn
    • Buildout
    • Trello
    • Hubspot
    • Clickup
    • Slack
    • Canva
    • Redfin
    • Lead Sherpa
  • She can start immediately
Predictive Index Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Behavioral Summary

Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
 

Employment History

Human Resources Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2014 to May 2015 (8 Months)

Duties and Responsibilities:

  • Callouts for next day invites
  • Conduct behavioral interviews
  • Administer exams such as Voice Assessment and Versant English Test
  • Endorse papers of qualified candidates to POC interviewers
  • Shortlisting of qualified candidates

General Virtual Assistant/Executive Assistant (Part-time)

Industry:

Property / Real Estate

Employment Period:

February 2021 to October 2024 (43 Months)

Duties and Responsibilities:

  • General administrative process
  • Email Management
  • Calendar Management
  • Basic marketing/photo editing in Canva
  • Create email marketing information templates for real estate properties in HubSpot
  • Buildout navigation. Uploading and updating the status of real estate properties
  • Support the Operation staff and owner in the day-to-day business process

Email and SMS Marketing Assistant (Part-time)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2021 to May 2022 (16 Months)

Duties and Responsibilities:

  • Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
  • Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
  • Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
  • ROI scorecards, and coupon/disclaimer history for all brands.
  • Assist the Director to oversee the department’s performance.
  • Communicate directly with teammates about project deadlines.
  • Conduct research and analyze campaigns in the e-commerce industry.
  • Preparing, formatting, and editing a range of documents.

Freelance Virtual Assistant

Industry:

Transportation / Logistics

Employment Period:

September 2020 to March 2022 (18 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research

Data Entry

Industry:

Others

Employment Period:

June 2018 to September 2022 (50 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research
  • Editing and formatting documents
  • Creating visual presentations (i.e workflow presentations)
  • Transcribing audio file into text file

Data Entry and Web Researcher (Freelancer)

Industry:

Sports

Employment Period:

February 2021 to May 2022 (15 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research
  • Editing and formatting documents
  • Creating visual presentations (i.e workflow presentations)
  • Transcribing audio file into text file

Human Resources and Admin Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

March 2018 to August 2020 (29 Months)

Duties and Responsibilities:

  • Develop policies in the assigned areas of responsibility and discipline staff.
  • Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
  • Ensure all employee benefits are given when due.
  • Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
  • Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
  • Compensation and benefits administration, record and process timekeeping.
  • Prepare a memo for HR announcements.
  • Perform recruitment and selection process.
  • Source and select qualified applicants for a specific job requirement
  • Conduct orientation and training for newly hired, regular and project employees.
  • Monitor all contracts of the regular and project employee.
  • Assess training needs analysis for all employees.
  • Plot all training needs and proposed seminar/training of each employee in the training
  • Conduct annual performance evaluation and quarterly if necessary.
  • Review performance evaluation and recommend necessary training needed for development.

Human Resources Assistant - Administrative Services

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

March 2017 to February 2018 (11 Months)

Duties and Responsibilities:

  • Perform recruitment and selection process.
  • Source and select qualified contractual applicants for a specific job requirement.
  • Do resume shortlisting and paper screening.
  • Administer necessary orientation for new hire employees.
  • Assess applicants through initial interview.
  • Coordinate with the departments on the interview schedules and applicant assessments
  • Conduct a background investigation.
  • Conduct document and record verification on the submitted requirements of the new hires.
  • Develop a database for qualified applicants.
  • Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
  • Coordinates with the manpower provider on the manpower requirements.
  • Serve as a link between the company and manpower provider on manpower concerns/ issues.
  • Monitor all contracts of the agency employees
  • Maintain the organizational structure by updating the job description for all positions.
  • Monitor and maintenance of company-owned vehicles.
  • Prepare a memo for HR announcements and disciplinary actions.
  • Safekeeping and updating of Employee master list.
  • Conduct contractor audits.
  • Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
  • Responsible Audit, SQMS audit, etc.)
  • Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
  • Attend other related seminars outside the company premises as needed.

Human Resources Specialist

Industry:

Travel / Tourism

Employment Period:

July 2015 to May 2016 (10 Months)

Duties and Responsibilities:

  • HR function - Timekeeping and Payroll/Benefits.
  • HR function - Recruitment and Selection
  • HR function - Employee Relations (Assist during administrative hearings)
  • HR function - 201 custodian.
  • HR function - Responsible for Product Training for new employees and additional product
  • HR & Franchise function - Monitoring sales for the existing outlets.
  • Franchise function - serve as back-up assistance for airline and hotel inquiries from the
  • Franchise function - will assist on all the things needed by the existing franchisee.

HR Assistant Recruitment

Industry:

Manufacturing / Production

Employment Period:

May 2016 to March 2017 (10 Months)

Duties and Responsibilities:

  • End-to-end recruitment process (sourcing to onboarding)
  • Conduct orientation for newly hired, regular and contractual employees.
  • Conduct a background investigation.
  • Develop a database for qualified applicants.
  • Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
  • Coordinates with the manpower provider on the manpower requirements.
  • Monitor all contracts of the agency employees
  • Maintain the organizational structure by updating the job description for all positions.
  • Conduct a Physical plant tour.
  • Prepare a memo for HR announcements.
  • Attend other related seminars outside the company premises as needed.

Research Assistant Expat Empire

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2022 to March 2023 (7 Months)

Duties and Responsibilities:

  • Compile research about countries regarding the migration process.
  • Fill in presentations and spreadsheets to be delivered to the consulting clients.
  • Using systems-based approach to the business.
Tools: Google Suite and Slack

Data Entry and Web Researcher Piiva Nation

Industry:

Sports

Employment Period:

January 2021 to June 2024 (40 Months)

Duties and Responsibilities:

  • Cold email and inbox outreach on Instagram.
  • (Freelance) Web research for lead scraping of sports people.
  • Gathering basic information and contact details.
  • Data entry on Google sheet for lead creation
Tools: Google Suite and Hunter.io

Email and SMS Marketing Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2021 to June 2025 (53 Months)

Duties and Responsibilities:

  • NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
  • Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
  • Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
  • Assist the Manager to oversee the department's performance.
  • Communicate directly with teammates about project deadlines.
  • Preparing, formatting, and editing a range of reporting documents.
Tools: Google Suite, ClickUp, Klaviyo, Attentive and Slack

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

June 2025 to September 2025 (3 Months)

Duties and Responsibilities:

  • Bank reconciliation for construction expenses Create and draft invoices

Virtual Assistant

Industry:

Consumer Products / FMCG

Employment Period:

June 2025 to July 2025 (1 Months)

Duties and Responsibilities:

  • Schedule social media posts in Facebook and Instagram
  • Pick best photos for posting in photoshoot collection
  • Draft post captions using ChatGPT

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resources Development Management

Graduation Date:

July 31, 2023

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Human Resources Development Management

Graduation Date:

April 9, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Administrative Support, Human Resource Management,

INTERMEDIATE ★★

    ResearchContract management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18210133718
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo E14
  • Processor: AMD Ryzen 5 7535U with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $8.28/hr

Alyssa

Candidate ID: 457872


ADVANCED

    Processing, Administrative Skills, Report Writing, Content Management...

INTERMEDIATE

    QuickBooks, WordPress, Auditing, Trello...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.12 per hour or $USD 703.37 per month

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Alyssa started her career as an Admin Assistant in an oil company in 2014. She then moved to a BPO where she was a Client Solutions Specialist assigned to an Australian insurance company. It was in 2018 when she decided to venture into remote work and provided her services to US-based clients in the e-commerce and marketing industries.

She is proficient in supporting the following:
  • Admin tasks
  • Invoice processing
  • Data entry
  • Claims and reimbursement processing
  • Product Listing
  • FB Ads launching
  • Content publishing
  • Appointment setting
  • Social media management
  • Copywriting
  • Product and content research
She is exposed to the following software/applications:
  • Shopify
  • MailChimp
  • Amazon Seller Central
  • Dropbox
  • Helium10 
  • Trello
  • Buffer
  • ManyChat
  • Google MB/Workspace
  • Canva
  • BrightSocial
  • MS Office
  • Asana 
  • Go HighLevel
  • Skype
  • Slack 
  • WordPress 
  • Meta Business Suite
  • Zapier
  • Calendly 
  • ClickUp
  • Zendesk 
  • SmarterQueue
  • Quickbooks
She can start ASAP.
She is amenable to working in any time zones for any part-time or full-time roles.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Alyssa Kay is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Alyssa Kay, who takes responsibilities very seriously.


Employment History

Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

September 2022 to March 2024 (18 Months)

Duties and Responsibilities:

  • Provide office administration support through bill invoicing and various general administrative tasks.
  • Manage email correspondence with external and internal stakeholders, including sales inquiries and general inquiries.
  • Maintain and update the database to ensure accurate information.
  • Assist with website management, including online live chats and responding to inquiry forms.
  • Monitor media channels and marketing content to ensure consistency and effectiveness.
  • Assist in sales efforts when needed by contacting prospects, building and maintaining customer relationships, and supporting our product offerings.

Accounting/Administrative Assistant

Industry:

Oil / Gas / Petroleum

Employment Period:

July 2014 to December 2015 (17 Months)

Duties and Responsibilities:

  • Provide administrative support to managers, the COO, and the CEO.
  • Enter daily sales, expenses, and cash flow data into QuickBooks for accurate financial reporting.
  • Collaborate with accounting staff to ensure all records are posted correctly and in a timely manner.
  • Handle incoming calls and client inquiries, managing email correspondence effectively.
  • Prepare and submit timely reports to the supervisor, COO, and CEO.

Data Entry Agent

Industry:

Insurance

Employment Period:

February 2016 to August 2018 (30 Months)

Duties and Responsibilities:

  • Resolve escalated payment issues promptly and efficiently.
  • Perform data entry and manage the filing of electronic documents.
  • Handle incoming calls and customer inquiries, as well as manage email correspondence.
  • Collaborate with case managers, clients, and vendors to ensure effective communication.
  • Generate reports and assist in improving standard operating procedures (SOPs).
  • Process claims, invoices, and reimbursements accurately.
  • Maintain open communication with case managers, vendors, service providers, and clients.
  • Summarize reports, enhance SOPs, and submit findings to the manager.

Team Lead/Senior Copywriter

Industry:

Retail / Merchandise

Employment Period:

November 2018 to November 2020 (24 Months)

Duties and Responsibilities:

  • Write and edit copy for e-commerce platforms to ensure accuracy and appeal.
  • Utilize Excel daily to organize and update product information efficiently.
  • Conduct data entry, format business documents, and manage large repetitive tasks.
  • Perform content maintenance using online vendor portals to ensure up-to-date information.
  • Implement enhanced content on digital portals and update as needed or upon request.
  • Conduct various quality checks, data scrapes, and special projects as required.
  • Report directly to the Content Services Manager or designated representative.
  • Communicate effectively and concisely via email.
  • Provide project status updates and report any issues to U.S. counterparts in a timely manner.

Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2022 to October 2023 (17 Months)

Duties and Responsibilities:

  • Schedule and manage social media posts using SmarterQueue.com.
  • Publish articles across multiple WordPress sites.
  • Update affiliate links and manage WooCommerce orders efficiently.
  • Process invoices and handle payroll tasks accurately.
  • Perform data entry in Excel to maintain organized records.
  • Conduct internet research to support various projects and initiatives.
  • Respond to customer support tickets via Zendesk, ensuring timely resolutions.
  • Execute additional ad hoc tasks as required to support team objective

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Finacial Management

Graduation Date:

October 25, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Processing, Administrative Skills, Report Writing, Content Management, Email Handling,

INTERMEDIATE ★★

    QuickBooks, WordPress, Auditing, Trello, Asana, Shopify, BufferMicrosoft ExcelCustomer SupportSkypeMailChimp

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/16035812773
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: ASUS
  • Processor: 10th Gen Intel(R) Core(TM) i7-6700 CPU @3.40GHz 3401 Mhz 4 Core 8 Logical Processor
  • Operating System: Windows 10

All-inclusive Rate: USD $8.28/hr

Alyssa

Candidate ID: 457872


ADVANCED

    Processing, Administrative Skills, Report Writing, Content Management...

INTERMEDIATE

    QuickBooks, WordPress, Auditing, Trello...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.12 per hour or $USD 703.37 per month

Full Time: $USD 8.28 per hour or $USD 1435.86 per month

Remote Staff Recruiter Comments

Alyssa started her career as an Admin Assistant in an oil company in 2014. She then moved to a BPO where she was a Client Solutions Specialist assigned to an Australian insurance company. It was in 2018 when she decided to venture into remote work and provided her services to US-based clients in the e-commerce and marketing industries.

She is proficient in supporting the following:
  • Admin tasks
  • Invoice processing
  • Data entry
  • Claims and reimbursement processing
  • Product Listing
  • FB Ads launching
  • Content publishing
  • Appointment setting
  • Social media management
  • Copywriting
  • Product and content research
She is exposed to the following software/applications:
  • Shopify
  • MailChimp
  • Amazon Seller Central
  • Dropbox
  • Helium10 
  • Trello
  • Buffer
  • ManyChat
  • Google MB/Workspace
  • Canva
  • BrightSocial
  • MS Office
  • Asana 
  • Go HighLevel
  • Skype
  • Slack 
  • WordPress 
  • Meta Business Suite
  • Zapier
  • Calendly 
  • ClickUp
  • Zendesk 
  • SmarterQueue
  • Quickbooks
She can start ASAP.
She is amenable to working in any time zones for any part-time or full-time roles.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Alyssa Kay is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Alyssa Kay, who takes responsibilities very seriously.


Employment History

Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

September 2022 to March 2024 (18 Months)

Duties and Responsibilities:

  • Provide office administration support through bill invoicing and various general administrative tasks.
  • Manage email correspondence with external and internal stakeholders, including sales inquiries and general inquiries.
  • Maintain and update the database to ensure accurate information.
  • Assist with website management, including online live chats and responding to inquiry forms.
  • Monitor media channels and marketing content to ensure consistency and effectiveness.
  • Assist in sales efforts when needed by contacting prospects, building and maintaining customer relationships, and supporting our product offerings.

Accounting/Administrative Assistant

Industry:

Oil / Gas / Petroleum

Employment Period:

July 2014 to December 2015 (17 Months)

Duties and Responsibilities:

  • Provide administrative support to managers, the COO, and the CEO.
  • Enter daily sales, expenses, and cash flow data into QuickBooks for accurate financial reporting.
  • Collaborate with accounting staff to ensure all records are posted correctly and in a timely manner.
  • Handle incoming calls and client inquiries, managing email correspondence effectively.
  • Prepare and submit timely reports to the supervisor, COO, and CEO.

Data Entry Agent

Industry:

Insurance

Employment Period:

February 2016 to August 2018 (30 Months)

Duties and Responsibilities:

  • Resolve escalated payment issues promptly and efficiently.
  • Perform data entry and manage the filing of electronic documents.
  • Handle incoming calls and customer inquiries, as well as manage email correspondence.
  • Collaborate with case managers, clients, and vendors to ensure effective communication.
  • Generate reports and assist in improving standard operating procedures (SOPs).
  • Process claims, invoices, and reimbursements accurately.
  • Maintain open communication with case managers, vendors, service providers, and clients.
  • Summarize reports, enhance SOPs, and submit findings to the manager.

Team Lead/Senior Copywriter

Industry:

Retail / Merchandise

Employment Period:

November 2018 to November 2020 (24 Months)

Duties and Responsibilities:

  • Write and edit copy for e-commerce platforms to ensure accuracy and appeal.
  • Utilize Excel daily to organize and update product information efficiently.
  • Conduct data entry, format business documents, and manage large repetitive tasks.
  • Perform content maintenance using online vendor portals to ensure up-to-date information.
  • Implement enhanced content on digital portals and update as needed or upon request.
  • Conduct various quality checks, data scrapes, and special projects as required.
  • Report directly to the Content Services Manager or designated representative.
  • Communicate effectively and concisely via email.
  • Provide project status updates and report any issues to U.S. counterparts in a timely manner.

Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2022 to October 2023 (17 Months)

Duties and Responsibilities:

  • Schedule and manage social media posts using SmarterQueue.com.
  • Publish articles across multiple WordPress sites.
  • Update affiliate links and manage WooCommerce orders efficiently.
  • Process invoices and handle payroll tasks accurately.
  • Perform data entry in Excel to maintain organized records.
  • Conduct internet research to support various projects and initiatives.
  • Respond to customer support tickets via Zendesk, ensuring timely resolutions.
  • Execute additional ad hoc tasks as required to support team objective

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Finacial Management

Graduation Date:

October 25, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Processing, Administrative Skills, Report Writing, Content Management, Email Handling,

INTERMEDIATE ★★

    QuickBooks, WordPress, Auditing, Trello, Asana, Shopify, BufferMicrosoft ExcelCustomer SupportSkypeMailChimp

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/16035812773
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: ASUS
  • Processor: 10th Gen Intel(R) Core(TM) i7-6700 CPU @3.40GHz 3401 Mhz 4 Core 8 Logical Processor
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Licerio

Candidate ID: 454562


ADVANCED

    Data Collection, Data Analysis, Research, Email Handling...

INTERMEDIATE

    Lead Generation, Project Management, SEO, Facebook Ads...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
US Pacific Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Jun has been working for more than 15 years and mostly overseas within the construction, engineering, and oil industries.
  • He was also able to work for a US client in a remote set-up.
  • His skills and expertise are mostly in
    • Administrative Support
    • Database Management
    • Research
    • Project Coordination
    • Executive Assistance
    • Contracts Management
    • Research
  • During his free time, he also did attend training and upscaled further his skills in terms of content marketing, social media management, and virtual assistance
  • He is adept in using the following tools/technologies:
    • SAP
    • LinkedIn
    • Mailchimp
    • Slack
    • Clickup
    • Trello
    • MS Office (Word, Excel, PowerPoint)
  • He is available to start immediately
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Employment History

Project Coordinator

Industry:

Electrical & Electronics

Employment Period:

September 2022 to April 2024 (19 Months)

Duties and Responsibilities:

  • Gathering and maintaining the project info needed from the beginning to the end of the project.  Includes:
    • Gathering trades such as GC or low voltage contractors that may be involved on the project from the client
    • Getting weekly or bi-weekly updates on client’s deliverables
    • Maintain communication with the client and bring in respective internal parties when needed.
    • Keeping Subcontractors aware of schedule changes
  • Proactively manage the status of project as they move through the project lifecycle and communicate them to internal areas in a timely manner.
    • Maintain and Update Project Calendar
  • Prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions.
  • Produce weekly delivery/tracking reports on projects from our procurement system while bringing attention to our procurement department about any missing items on that report.
  • Support projects team by coordinating, participating, and managing project management documentation.
    • Includes managing project level tasks and communicating with the assigned party for updates on anything overdue.
    • Monitor project execution aspects to ensure timely contribution by team members.
    • Asking and getting the project sign off from the client
    • Submitting Purchase requests from pre-built templates.
    • Send markups to design / ensure design team finishes any as builts to close project
    • Follow up with docs from installers ie. as builts
    • Compare Invoices to work schedules for discrepancies and report to PM
  • Maintain action item tracking to ensure reply and action.
  • Assist with development, planning, and execution of meeting agendas and distributes materials.
  • Assist with identifying potential bottlenecks in processes and works with management team members to resolve issues.
    • Order Cancellations
    • RMA Coordination
  • Liaises with personnel and managers when performing project activities.
  • Performs incidental project management including planning, research, analysis and implementation of deliverables and action items. Includes items such as:
    • Finding Subcontractors for trades needed
  • Acts as a team lead on small projects.

Virtual Maverick Researcher

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2022 to July 2022 (1 Months)

Duties and Responsibilities:

  • Accomplishing any type of research the owner requires including but not limited to market research (for beauty products), programs and apps (SaaS and Food & Delivery apps) doing data analysis, comparison and evaluation, export laws (for the beauty products) in Canada, Mexico, Dominican Republic and Australia, lastly about US Federal grants (how to register, apply and participate).

Project Management Executive Secretary

Industry:

Oil / Gas / Petroleum

Employment Period:

August 2012 to October 2021 (109 Months)

Duties and Responsibilities:

Project Management Executive Secretary
  • Provide full secretarial and administrative support to the project executive management (Vice President, Project Director, Project Manager) to ensure the smooth operation of the executive department operations; handling and preparing correspondences to Client and Subcontractors
  • Scheduling meeting and appointments
  • Takes meeting minutes; maintain records and files for future use
  • Develop and maintain document control processes for efficient management and keeping electronic and hard copies for record and safe keeping.
Project Bid Coordinator (1/12/18 - 6/15/19)
  • Review of invitation to bid documents (Inquiry Letter Invitation, General and Specific Instructions to Bidders [GIB/SIB], Pro-forma Terms and Conditions Contract, Standards, Specification, Drawings, etc.) received from Client/Saudi Aramco
  • Content table and matrix of responsibility preparation of Technical Proposal documents in accordance with the GIB/SIB and distribution into various department involved (like Procurement, Construction, Engineering and Administration) for the technical, commercial proposal preparation.
Contract Administrator (8/27/12 - 12/31/17)
  • Support and assist project management thru administration of contracts and subcontracts  to ensure project milestones are achieved accordingly and faithfully administered in accordance with the terms and conditions of awarded contracts thru functional and effective Contract Administration execution.
  • Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Contract Administrator @ Corporate Office

Industry:

Oil / Gas / Petroleum

Employment Period:

May 2006 to March 2012 (69 Months)

Duties and Responsibilities:

Contract Administrator (9/15/08 - 3/02/21)
  • Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.
Sub-contractor Administrator (7/15/07 - 8/31/08)
  • Support Company's various projects thru preparation of bid inquiries in accordance with the procedure to potential subcontractors, review and evaluate bids received, prepare commercial bid tabulation, seek management approval and award of subcontract to winning subcontractor/vendor.
Contract Assistant (5/27/06 - 6/30/07)
  • Provide help and support to Corporate Subcontract or Contract Administrator(s) in bid preparation and issuance, such as sending letters, fax or emails, following up with subcontractor(s), CD or electronic files burning/copying, photocopying of bid documents, etc.

Capiz State University (formerly Panay State Polytechnic College)yte

Industry:

Education

Employment Period:

June 2001 to March 2007 (69 Months)

Duties and Responsibilities:

  • Assisting and managing the university/school President with his everyday business/activities/meetings including other task like meeting minutes, correspondences, speeches, etc.

Education History

Field of Study:

Philosophy

Major:

Philosophy

Graduation Date:

January 1, 1990

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Collection, Data Analysis, Research, Email Handling, Written Communication, Communication Skills, Invoicing, Microsoft, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Adobe Premiere Pro, Administrative Support, Project Coordination,

INTERMEDIATE ★★

    Lead Generation, Project ManagementSEOFacebook AdsResearchVideo Ads

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 1.30, Upload: 8.94
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air M1
  • Processor: Apple M1
  • Operating System: MacOS X

All-inclusive Rate: USD $7.78/hr

Licerio

Candidate ID: 454562


ADVANCED

    Data Collection, Data Analysis, Research, Email Handling...

INTERMEDIATE

    Lead Generation, Project Management, SEO, Facebook Ads...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
US Pacific Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Jun has been working for more than 15 years and mostly overseas within the construction, engineering, and oil industries.
  • He was also able to work for a US client in a remote set-up.
  • His skills and expertise are mostly in
    • Administrative Support
    • Database Management
    • Research
    • Project Coordination
    • Executive Assistance
    • Contracts Management
    • Research
  • During his free time, he also did attend training and upscaled further his skills in terms of content marketing, social media management, and virtual assistance
  • He is adept in using the following tools/technologies:
    • SAP
    • LinkedIn
    • Mailchimp
    • Slack
    • Clickup
    • Trello
    • MS Office (Word, Excel, PowerPoint)
  • He is available to start immediately
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Employment History

Project Coordinator

Industry:

Electrical & Electronics

Employment Period:

September 2022 to April 2024 (19 Months)

Duties and Responsibilities:

  • Gathering and maintaining the project info needed from the beginning to the end of the project.  Includes:
    • Gathering trades such as GC or low voltage contractors that may be involved on the project from the client
    • Getting weekly or bi-weekly updates on client’s deliverables
    • Maintain communication with the client and bring in respective internal parties when needed.
    • Keeping Subcontractors aware of schedule changes
  • Proactively manage the status of project as they move through the project lifecycle and communicate them to internal areas in a timely manner.
    • Maintain and Update Project Calendar
  • Prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions.
  • Produce weekly delivery/tracking reports on projects from our procurement system while bringing attention to our procurement department about any missing items on that report.
  • Support projects team by coordinating, participating, and managing project management documentation.
    • Includes managing project level tasks and communicating with the assigned party for updates on anything overdue.
    • Monitor project execution aspects to ensure timely contribution by team members.
    • Asking and getting the project sign off from the client
    • Submitting Purchase requests from pre-built templates.
    • Send markups to design / ensure design team finishes any as builts to close project
    • Follow up with docs from installers ie. as builts
    • Compare Invoices to work schedules for discrepancies and report to PM
  • Maintain action item tracking to ensure reply and action.
  • Assist with development, planning, and execution of meeting agendas and distributes materials.
  • Assist with identifying potential bottlenecks in processes and works with management team members to resolve issues.
    • Order Cancellations
    • RMA Coordination
  • Liaises with personnel and managers when performing project activities.
  • Performs incidental project management including planning, research, analysis and implementation of deliverables and action items. Includes items such as:
    • Finding Subcontractors for trades needed
  • Acts as a team lead on small projects.

Virtual Maverick Researcher

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2022 to July 2022 (1 Months)

Duties and Responsibilities:

  • Accomplishing any type of research the owner requires including but not limited to market research (for beauty products), programs and apps (SaaS and Food & Delivery apps) doing data analysis, comparison and evaluation, export laws (for the beauty products) in Canada, Mexico, Dominican Republic and Australia, lastly about US Federal grants (how to register, apply and participate).

Project Management Executive Secretary

Industry:

Oil / Gas / Petroleum

Employment Period:

August 2012 to October 2021 (109 Months)

Duties and Responsibilities:

Project Management Executive Secretary
  • Provide full secretarial and administrative support to the project executive management (Vice President, Project Director, Project Manager) to ensure the smooth operation of the executive department operations; handling and preparing correspondences to Client and Subcontractors
  • Scheduling meeting and appointments
  • Takes meeting minutes; maintain records and files for future use
  • Develop and maintain document control processes for efficient management and keeping electronic and hard copies for record and safe keeping.
Project Bid Coordinator (1/12/18 - 6/15/19)
  • Review of invitation to bid documents (Inquiry Letter Invitation, General and Specific Instructions to Bidders [GIB/SIB], Pro-forma Terms and Conditions Contract, Standards, Specification, Drawings, etc.) received from Client/Saudi Aramco
  • Content table and matrix of responsibility preparation of Technical Proposal documents in accordance with the GIB/SIB and distribution into various department involved (like Procurement, Construction, Engineering and Administration) for the technical, commercial proposal preparation.
Contract Administrator (8/27/12 - 12/31/17)
  • Support and assist project management thru administration of contracts and subcontracts  to ensure project milestones are achieved accordingly and faithfully administered in accordance with the terms and conditions of awarded contracts thru functional and effective Contract Administration execution.
  • Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Contract Administrator @ Corporate Office

Industry:

Oil / Gas / Petroleum

Employment Period:

May 2006 to March 2012 (69 Months)

Duties and Responsibilities:

Contract Administrator (9/15/08 - 3/02/21)
  • Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.
Sub-contractor Administrator (7/15/07 - 8/31/08)
  • Support Company's various projects thru preparation of bid inquiries in accordance with the procedure to potential subcontractors, review and evaluate bids received, prepare commercial bid tabulation, seek management approval and award of subcontract to winning subcontractor/vendor.
Contract Assistant (5/27/06 - 6/30/07)
  • Provide help and support to Corporate Subcontract or Contract Administrator(s) in bid preparation and issuance, such as sending letters, fax or emails, following up with subcontractor(s), CD or electronic files burning/copying, photocopying of bid documents, etc.

Capiz State University (formerly Panay State Polytechnic College)yte

Industry:

Education

Employment Period:

June 2001 to March 2007 (69 Months)

Duties and Responsibilities:

  • Assisting and managing the university/school President with his everyday business/activities/meetings including other task like meeting minutes, correspondences, speeches, etc.

Education History

Field of Study:

Philosophy

Major:

Philosophy

Graduation Date:

January 1, 1990

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Collection, Data Analysis, Research, Email Handling, Written Communication, Communication Skills, Invoicing, Microsoft, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Adobe Premiere Pro, Administrative Support, Project Coordination,

INTERMEDIATE ★★

    Lead Generation, Project ManagementSEOFacebook AdsResearchVideo Ads

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 1.30, Upload: 8.94
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air M1
  • Processor: Apple M1
  • Operating System: MacOS X

All-inclusive Rate: USD $7.78/hr

Earl

Candidate ID: 453373


ADVANCED

    Training and Development, Data Entry, Written Communication, Communication Skills...

INTERMEDIATE

    Technical Support, Microsoft Excel...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules,  conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training &  QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

 

  • His expertise is in the following:

    • Training and Development

    • Technical Customer Support

    • Business Planning Presentation

    • Report and Training Needs Analysis

    • CSAT and NPS Surveys

    • Customer Relations 

 

  • Adept in using the tools/applications like:

    • SalesForce CRM

    • SurveyMonkey

    • Google Suite

    • Google Spreadsheet

    • MS Presentation

    • MS Word

    • MS Excel

 

  • He can start immediately.

 


Employment History

Listener Care Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2006 to April 2007 (9 Months)

Duties and Responsibilities:

  • Customer Service

Quality Analyst, Team Leader, Training Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2007 to September 2009 (27 Months)

Duties and Responsibilities:

  • Quality Assurance
  • Team Management
  • Training & Development

Manager/Owner

Industry:

Computer / Information Technology (Hardware)

Employment Period:

April 2010 to May 2011 (13 Months)

Duties and Responsibilities:

  • Managed the entire business.

Training & Quality/Business Development Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2011 to September 2011 (3 Months)

Duties and Responsibilities:

  • Training & Development
  • Quality Assurance
  • Business Development

Senior Training Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2012 to July 2021 (110 Months)

Duties and Responsibilities:

  • Built and managed an entire Learning & Development Team for a single campaign.
  • Supervised 4 full-time training specialists handling different line of businesses.
  • Designed, implemented and reinforced processes to achieve set training goals.
  • Closely monitored training performances to ensure service levels are met.
  • Conducted monthly, quarterly and yearly performance reviews.
  • Strategically planned training logistics.
  • Created board reports on training progress for all stakeholders.
  • Assisted in facilitating Training Needs Analysis.
  • Assisted in developing training modules designed to improve customer experience and communication skills.
  • Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
  • Developed and conducted leadership training.
  • Published and maintained up-to-date learning and development process documents within knowledge base.
  • Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
  • Coached and developed trainers and aspiring leaders.
  • Managed operational performances of newly endorsed agents to production.

CO OWNER SOCIAL MEDIA/ACCOUNTING MANAGER

Industry:

Printing / Publishing

Employment Period:

April 2022 to April 2023 (12 Months)

Duties and Responsibilities:

  • Business management
  • Social media marketing
  • Accounting management

PRIORITY SUPPORT SPECIALIST

Industry:

Employment Period:

December 2023 to April 2024 (4 Months)

Duties and Responsibilities:

Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence. • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes. • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process. • Optimized team specific documentation and workflows to empower great support experiences at a growing scale.

VIRTUAL ASSISTANT

Industry:

Entertainment / Media

Employment Period:

May 2023 to August 2023 (3 Months)

Duties and Responsibilities:

  • Sourced great numbers of leads through lead-sourcing software applications.
  • Validated sourced leads through lead-validating software applications.
  • Managed end-to-end cold email marketing campaigns.
  • Created Loom videos for client services.
  • Managed client’s business correspondence.
  • Managed client’s reporting requirements.
  • Carried out other tasks set by the client.

PRIORITY SUPPORT SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to April 2024 (4 Months)

Duties and Responsibilities:

  • Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence.
  • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes.
  • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process.
  • Optimized team specific documentation and workflows to empower great support experiences at a growing scale

FREELANCE CONTENT EDITOR

Industry:

Education

Employment Period:

April 2024 to Present

Duties and Responsibilities:

  • Conduct research on job description details.
  • Write, copy, and edit job postings.
  • Upload job openings to the company portal.

Education History

Field of Study:

Mass Communications

Major:

Mass Communications

Graduation Date:

April 1, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Training and Development, Data Entry, Written Communication, Communication Skills, Presentation Design, Verbal Communication, Team Management, Leadership, Microsoft PowerPoint, Microsoft Word, Google Apps, Report Writing, Reporting Analysis, Typing, Proofreading, Project Management, Business Development, Customer Relations, Salesforce CRM, SurveyMonkey, Google Spreadsheet,

INTERMEDIATE ★★

    Technical SupportMicrosoft Excel

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 44.36, Upload: 36.52
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus Zenbook Duo
  • Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Earl

Candidate ID: 453373


ADVANCED

    Training and Development, Data Entry, Written Communication, Communication Skills...

INTERMEDIATE

    Technical Support, Microsoft Excel...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules,  conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training &  QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

 

  • His expertise is in the following:

    • Training and Development

    • Technical Customer Support

    • Business Planning Presentation

    • Report and Training Needs Analysis

    • CSAT and NPS Surveys

    • Customer Relations 

 

  • Adept in using the tools/applications like:

    • SalesForce CRM

    • SurveyMonkey

    • Google Suite

    • Google Spreadsheet

    • MS Presentation

    • MS Word

    • MS Excel

 

  • He can start immediately.

 


Employment History

Listener Care Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2006 to April 2007 (9 Months)

Duties and Responsibilities:

  • Customer Service

Quality Analyst, Team Leader, Training Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2007 to September 2009 (27 Months)

Duties and Responsibilities:

  • Quality Assurance
  • Team Management
  • Training & Development

Manager/Owner

Industry:

Computer / Information Technology (Hardware)

Employment Period:

April 2010 to May 2011 (13 Months)

Duties and Responsibilities:

  • Managed the entire business.

Training & Quality/Business Development Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2011 to September 2011 (3 Months)

Duties and Responsibilities:

  • Training & Development
  • Quality Assurance
  • Business Development

Senior Training Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2012 to July 2021 (110 Months)

Duties and Responsibilities:

  • Built and managed an entire Learning & Development Team for a single campaign.
  • Supervised 4 full-time training specialists handling different line of businesses.
  • Designed, implemented and reinforced processes to achieve set training goals.
  • Closely monitored training performances to ensure service levels are met.
  • Conducted monthly, quarterly and yearly performance reviews.
  • Strategically planned training logistics.
  • Created board reports on training progress for all stakeholders.
  • Assisted in facilitating Training Needs Analysis.
  • Assisted in developing training modules designed to improve customer experience and communication skills.
  • Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
  • Developed and conducted leadership training.
  • Published and maintained up-to-date learning and development process documents within knowledge base.
  • Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
  • Coached and developed trainers and aspiring leaders.
  • Managed operational performances of newly endorsed agents to production.

CO OWNER SOCIAL MEDIA/ACCOUNTING MANAGER

Industry:

Printing / Publishing

Employment Period:

April 2022 to April 2023 (12 Months)

Duties and Responsibilities:

  • Business management
  • Social media marketing
  • Accounting management

PRIORITY SUPPORT SPECIALIST

Industry:

Employment Period:

December 2023 to April 2024 (4 Months)

Duties and Responsibilities:

Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence. • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes. • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process. • Optimized team specific documentation and workflows to empower great support experiences at a growing scale.

VIRTUAL ASSISTANT

Industry:

Entertainment / Media

Employment Period:

May 2023 to August 2023 (3 Months)

Duties and Responsibilities:

  • Sourced great numbers of leads through lead-sourcing software applications.
  • Validated sourced leads through lead-validating software applications.
  • Managed end-to-end cold email marketing campaigns.
  • Created Loom videos for client services.
  • Managed client’s business correspondence.
  • Managed client’s reporting requirements.
  • Carried out other tasks set by the client.

PRIORITY SUPPORT SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to April 2024 (4 Months)

Duties and Responsibilities:

  • Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence.
  • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes.
  • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process.
  • Optimized team specific documentation and workflows to empower great support experiences at a growing scale

FREELANCE CONTENT EDITOR

Industry:

Education

Employment Period:

April 2024 to Present

Duties and Responsibilities:

  • Conduct research on job description details.
  • Write, copy, and edit job postings.
  • Upload job openings to the company portal.

Education History

Field of Study:

Mass Communications

Major:

Mass Communications

Graduation Date:

April 1, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Training and Development, Data Entry, Written Communication, Communication Skills, Presentation Design, Verbal Communication, Team Management, Leadership, Microsoft PowerPoint, Microsoft Word, Google Apps, Report Writing, Reporting Analysis, Typing, Proofreading, Project Management, Business Development, Customer Relations, Salesforce CRM, SurveyMonkey, Google Spreadsheet,

INTERMEDIATE ★★

    Technical SupportMicrosoft Excel

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 44.36, Upload: 36.52
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus Zenbook Duo
  • Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Valelie

Candidate ID: 452963


ADVANCED

    Action Plans, Administration, Administrative Skills, Administrative Support...

INTERMEDIATE

    Technical Support, Sales operations...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

  • Val is a former Business Owner and start working in 2014 as a Receptionist, Marketing Manager, Trade Marketing Specialist, Cruise Consultant, Technical Support Help Desk, Operations Assistant, and Data Entry Specialist/Vendor Sales.
  • She graduated with a degree in Bachelor of Science in Entrepreneurship.
  • She has experience in:
    • Sales and Business Development
    • Marketing Plan
    • Data Entry
    • Providing proposals and quotations
    • Customer Handling
    • Technical Assistance
    • Social Media Management
  • She is adept at using the following software/applications:
    • Salesforce
    • Pipedrive
    • Microsoft 365 (Excel formulas Pivot,sumifs etc)
    • Google App
  • She can start immediately. 
Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/
 

Strongest Behaviors
 

  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
 

Valelie is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


 

Employment History

Data Entry Specialist / Vendor and Sales Assistant

Industry:

Transportation / Logistics

Employment Period:

April 2021 to May 2022 (13 Months)

Duties and Responsibilities:

  • Maintains database by entering new and updated customer and account information.
  • Prepares source data for computer entry by compiling and sorting information.
  • Establishes entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies.
  • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
  • Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data.
  • Secures information by completing data base backups.
  • Maintains operations by following policies and procedures and reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

TECHNICAL SUPPORT HELPDESK

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to February 2020 (0 Months)

Duties and Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, or software.
  • Response to queries isolates the problem and determines and implements a solution.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  •  Respond to queries either in person or over the phone.
  • Write training manuals.
  •  Respond to email messages for customers seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about computer usage.
  •  Run reports to determine malfunctions that continue to occur.

CRUISE CONSULTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2018 to April 2019 (4 Months)

Duties and Responsibilities:

  • To provide outstanding customer service including information on agency product and travel destinations.
  • Promote the agency brand and generate sales.
  • Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities.
  •  Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling.
  • To be able to work in an exciting target-driven sales environment as a part of a supportive and dynamic team.
  • Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

TRADE MARKETING SPECIALIST

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

May 2017 to November 2018 (18 Months)

Duties and Responsibilities:

  • Responsible for local brand development and selling to companies who can then distribute to their customers.
  • The position includes developing and implementing well thought out marketing strategies, like product launches and loyalty programs, that increase success rate and brand perception.
  • Develop marketing strategies aligned with the brand strategy.
  • Act as the key liaison between product development and buyers.
  • Maintain customer relationships for future purchases and cultivate programs that ensureproducts sell in-store.

MARKETING MANAGER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2016 to April 2017 (5 Months)

Duties and Responsibilities:

  • Accomplishes marketing and sales objectives by planning, developing,  implementing,  and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
  • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
  • Sustains rapport with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
  • Accomplishes marketing and organization mission by completing related results as needed.
  • Creating a plans & program for upcoming year and Strategic plan.
  • Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
  • Plan, organize, and execute marketing and sales programs.
  • Act as the point persons for outside, inside and partner sales teams.
  • Track market and company sales performance.
  • Work closely with marketing teams to create programs.
  • Generate leads and drive sales. Gather and report customer intelligence to sales teams.
  • Develop marketing plans. Manage vendor contracts.
  • Support all company initiatives, give actionable feedback, share best practices, and serve as an advocate and information source for the company.
  • Manage marketing budgets.
  • Attend trade shows and events to market products.
  • Develop effective account conversion strategies to accelerate adoption.
  • Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
  • Improve forecast performance of business through thorough understanding of underlying demand assumptions.
  • Keep abreast of industry trends, competition, and new opportunities.
  • Develop and understanding of product line and value chain.

OWNER / OPERATOR

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

September 2010 to December 2014 (51 Months)

Duties and Responsibilities:

  • At the peak of operations, the store employed two additional staff members.
  • To promote sales, I developed a successful loyalty program wherein customer is earned free fries and drinks with every sixth order. This program produced an immediate 15% increase in sales. Approximately 25% of customers participated in the program.

HOTEL HOSTESS / RECEPTIONIST

Industry:

Hotel / Hospitality

Employment Period:

January 2014 to September 2015 (20 Months)

Duties and Responsibilities:

  • Responsible for all front-line house duties associated with ensuring a superb customer service experience, including meeting, greeting, and attending to the needs of guests.
  • Recognized for my excellent rapport with all guests and for dealing with customer complaints in an effective and courteous manner.
  •  Worked with maintenance and other staff to resolve complaints and issues quickly.
  • Responsible for maintaining accurate accounts
  • and efficient guest billing processes.
  • Maintained the cleanliness  and  orderliness  of the hotel reception area.
  • Undertook general office duties including
  • writing correspondence and emails, filing documents, manning the switchboard, accurately recording room bookings and reservations.
  • Administered the general petty cash system and floated in an accurate manner.

OWNER / OPERATOR

Industry:

Apparel

Employment Period:

February 2010 to November 2014 (57 Months)

Duties and Responsibilities:

  • Owned the online business
  • I started this business while still in college. Promoted the business viasocial media marketing, networking, and word-of- mouth.

MARKETING EXECUTIVE

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2015 to September 2016 (17 Months)

Duties and Responsibilities:

  • Pioneered revolutionary redesign of store interiors to showcase products and to encourage a higher volume of foot traffic.
  • Planned and directed several successful marketing campaigns, including experimental programs to enhance and grow the company's brand.
  • Negotiated contracts for advertising and collateral development, determined pricing strategies for products and services, and advised client firms regarding their local sales efforts.
  • Responsible for measuring, monitoring, and improving active campaigns.
  • Used Photoshop to prepare mailers, brochures, and e-marketing, formatting content and graphics.
  • Undertake marketing projects for the benefit of our company.
  • You will organize creative campaigns and promotional events that can make a difference for our company's success according to trends and customer requirements.
  • Conceiving and developing efficient and intuitive marketing strategies.
  • Organizing and oversee advertising/communication campaigns (social media, TV, Radio, Print Billboard, Newspapers Ads, Magazine Ads etc.)
  • Conducting market research and analysis to evaluate trends, brand awareness and competition ventures. Initiate and control surveys to assess customer requirements and dedication.
  • Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
  • Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
  • Monitor progress of campaigns using various metrics and submit reports of performance.
  • Collaborate with managers in preparing budgets and monitoring expenses

Marketing Admin AND Events

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2018 to July 2024 (67 Months)

Duties and Responsibilities:

  • Improved event planning: 30% faster, 25% higher attendance.
  • Boosted leads 20% and conversions 15% via marketing campaigns..
  • Coordinated and executed events, trade shows, and product launches, increasing brand visibility and awareness among target audiences, and resulting in a 40% increase in social media engagement.

Legal Records Clerk

Industry:

Law / Legal

Employment Period:

July 2025 to November 2025 (4 Months)

Duties and Responsibilities:

  • Ensured 100% accuracy and organization of legal records, documents, and files, facilitating efficient retrieval and review of critical information.
  • Developed and implemented an improved records management process, resulting in a 25% reduction in time spent searching for documents and a 15% increase in productivity.
  • Demonstrated expertise in maintaining confidentiality and adhering to regulatory requirements, ensuring compliance with laws and regulations governing legal records and documents.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

March 1, 2013

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Education/Teaching/Training

Major:

PROFESSIONAL EDUCATION & TEACHING PROFICIENCY

Graduation Date:

April 30, 2023

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Action Plans, Administration, Administrative Skills, Administrative Support, BPO, Business, Business communication, Business Development, Business Management, Client Development, Client Relations, Client Support, Communication Skills, Complaints Handling, Corporate Sales, Customer Experience, Customer Handling, Customer interaction management, Customer Relations, Customer Retention, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Management, Email Marketing, Email Support, Entrepreneurship, Executive Support, Google Apps, Google Calendar, Google Docs, Google Drive, Google Maps, Google Places, Google Plus, Google Sheets, Google Spreadsheet, HTML, Inbound Calls, Inbound Sales, Internet Explorer, Intrapersonal Skills, Managerial Skills, Market Research, Marketing, Marketing communications, Marketing plan, Marketing Strategy, Microsoft Access, Microsoft, Microsoft Applications, Microsoft Excel, Microsoft Excel 2003, Microsoft Excel 2007, Microsoft Office, Microsoft Outlook, Microsoft Outlook 2003, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word 2003, Microsoft Word, Microsoft Word 2007, Microsoft Word 2010, Office Administration, Office 365, Online Selling, Online Promotion, Online service, Operations Management, PDF, People Management, People Skills, Phone Support, Product Management, Product support, Production Management, Sales, Sales Management, Sales operations, Sales Promotion, Salesforce.com, Skype, Slideshow, Technical Support, Travel Management, Travel, CRM,

INTERMEDIATE ★★

    Technical SupportSales operations

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 3.98, Upload: 6.90
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer
  • Processor: Intel(R) Core (TM) i5-9500T CPU @2.20GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Valelie

Candidate ID: 452963


ADVANCED

    Action Plans, Administration, Administrative Skills, Administrative Support...

INTERMEDIATE

    Technical Support, Sales operations...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.83 per hour or $USD 1198.70 per month

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

  • Val is a former Business Owner and start working in 2014 as a Receptionist, Marketing Manager, Trade Marketing Specialist, Cruise Consultant, Technical Support Help Desk, Operations Assistant, and Data Entry Specialist/Vendor Sales.
  • She graduated with a degree in Bachelor of Science in Entrepreneurship.
  • She has experience in:
    • Sales and Business Development
    • Marketing Plan
    • Data Entry
    • Providing proposals and quotations
    • Customer Handling
    • Technical Assistance
    • Social Media Management
  • She is adept at using the following software/applications:
    • Salesforce
    • Pipedrive
    • Microsoft 365 (Excel formulas Pivot,sumifs etc)
    • Google App
  • She can start immediately. 
Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/
 

Strongest Behaviors
 

  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
 

Valelie is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


 

Employment History

Data Entry Specialist / Vendor and Sales Assistant

Industry:

Transportation / Logistics

Employment Period:

April 2021 to May 2022 (13 Months)

Duties and Responsibilities:

  • Maintains database by entering new and updated customer and account information.
  • Prepares source data for computer entry by compiling and sorting information.
  • Establishes entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies.
  • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
  • Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data.
  • Secures information by completing data base backups.
  • Maintains operations by following policies and procedures and reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

TECHNICAL SUPPORT HELPDESK

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to February 2020 (0 Months)

Duties and Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, or software.
  • Response to queries isolates the problem and determines and implements a solution.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  •  Respond to queries either in person or over the phone.
  • Write training manuals.
  •  Respond to email messages for customers seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about computer usage.
  •  Run reports to determine malfunctions that continue to occur.

CRUISE CONSULTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2018 to April 2019 (4 Months)

Duties and Responsibilities:

  • To provide outstanding customer service including information on agency product and travel destinations.
  • Promote the agency brand and generate sales.
  • Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities.
  •  Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling.
  • To be able to work in an exciting target-driven sales environment as a part of a supportive and dynamic team.
  • Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

TRADE MARKETING SPECIALIST

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

May 2017 to November 2018 (18 Months)

Duties and Responsibilities:

  • Responsible for local brand development and selling to companies who can then distribute to their customers.
  • The position includes developing and implementing well thought out marketing strategies, like product launches and loyalty programs, that increase success rate and brand perception.
  • Develop marketing strategies aligned with the brand strategy.
  • Act as the key liaison between product development and buyers.
  • Maintain customer relationships for future purchases and cultivate programs that ensureproducts sell in-store.

MARKETING MANAGER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2016 to April 2017 (5 Months)

Duties and Responsibilities:

  • Accomplishes marketing and sales objectives by planning, developing,  implementing,  and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
  • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
  • Sustains rapport with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
  • Accomplishes marketing and organization mission by completing related results as needed.
  • Creating a plans & program for upcoming year and Strategic plan.
  • Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
  • Plan, organize, and execute marketing and sales programs.
  • Act as the point persons for outside, inside and partner sales teams.
  • Track market and company sales performance.
  • Work closely with marketing teams to create programs.
  • Generate leads and drive sales. Gather and report customer intelligence to sales teams.
  • Develop marketing plans. Manage vendor contracts.
  • Support all company initiatives, give actionable feedback, share best practices, and serve as an advocate and information source for the company.
  • Manage marketing budgets.
  • Attend trade shows and events to market products.
  • Develop effective account conversion strategies to accelerate adoption.
  • Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
  • Improve forecast performance of business through thorough understanding of underlying demand assumptions.
  • Keep abreast of industry trends, competition, and new opportunities.
  • Develop and understanding of product line and value chain.

OWNER / OPERATOR

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

September 2010 to December 2014 (51 Months)

Duties and Responsibilities:

  • At the peak of operations, the store employed two additional staff members.
  • To promote sales, I developed a successful loyalty program wherein customer is earned free fries and drinks with every sixth order. This program produced an immediate 15% increase in sales. Approximately 25% of customers participated in the program.

HOTEL HOSTESS / RECEPTIONIST

Industry:

Hotel / Hospitality

Employment Period:

January 2014 to September 2015 (20 Months)

Duties and Responsibilities:

  • Responsible for all front-line house duties associated with ensuring a superb customer service experience, including meeting, greeting, and attending to the needs of guests.
  • Recognized for my excellent rapport with all guests and for dealing with customer complaints in an effective and courteous manner.
  •  Worked with maintenance and other staff to resolve complaints and issues quickly.
  • Responsible for maintaining accurate accounts
  • and efficient guest billing processes.
  • Maintained the cleanliness  and  orderliness  of the hotel reception area.
  • Undertook general office duties including
  • writing correspondence and emails, filing documents, manning the switchboard, accurately recording room bookings and reservations.
  • Administered the general petty cash system and floated in an accurate manner.

OWNER / OPERATOR

Industry:

Apparel

Employment Period:

February 2010 to November 2014 (57 Months)

Duties and Responsibilities:

  • Owned the online business
  • I started this business while still in college. Promoted the business viasocial media marketing, networking, and word-of- mouth.

MARKETING EXECUTIVE

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2015 to September 2016 (17 Months)

Duties and Responsibilities:

  • Pioneered revolutionary redesign of store interiors to showcase products and to encourage a higher volume of foot traffic.
  • Planned and directed several successful marketing campaigns, including experimental programs to enhance and grow the company's brand.
  • Negotiated contracts for advertising and collateral development, determined pricing strategies for products and services, and advised client firms regarding their local sales efforts.
  • Responsible for measuring, monitoring, and improving active campaigns.
  • Used Photoshop to prepare mailers, brochures, and e-marketing, formatting content and graphics.
  • Undertake marketing projects for the benefit of our company.
  • You will organize creative campaigns and promotional events that can make a difference for our company's success according to trends and customer requirements.
  • Conceiving and developing efficient and intuitive marketing strategies.
  • Organizing and oversee advertising/communication campaigns (social media, TV, Radio, Print Billboard, Newspapers Ads, Magazine Ads etc.)
  • Conducting market research and analysis to evaluate trends, brand awareness and competition ventures. Initiate and control surveys to assess customer requirements and dedication.
  • Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
  • Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
  • Monitor progress of campaigns using various metrics and submit reports of performance.
  • Collaborate with managers in preparing budgets and monitoring expenses

Marketing Admin AND Events

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2018 to July 2024 (67 Months)

Duties and Responsibilities:

  • Improved event planning: 30% faster, 25% higher attendance.
  • Boosted leads 20% and conversions 15% via marketing campaigns..
  • Coordinated and executed events, trade shows, and product launches, increasing brand visibility and awareness among target audiences, and resulting in a 40% increase in social media engagement.

Legal Records Clerk

Industry:

Law / Legal

Employment Period:

July 2025 to November 2025 (4 Months)

Duties and Responsibilities:

  • Ensured 100% accuracy and organization of legal records, documents, and files, facilitating efficient retrieval and review of critical information.
  • Developed and implemented an improved records management process, resulting in a 25% reduction in time spent searching for documents and a 15% increase in productivity.
  • Demonstrated expertise in maintaining confidentiality and adhering to regulatory requirements, ensuring compliance with laws and regulations governing legal records and documents.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

March 1, 2013

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Education/Teaching/Training

Major:

PROFESSIONAL EDUCATION & TEACHING PROFICIENCY

Graduation Date:

April 30, 2023

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Action Plans, Administration, Administrative Skills, Administrative Support, BPO, Business, Business communication, Business Development, Business Management, Client Development, Client Relations, Client Support, Communication Skills, Complaints Handling, Corporate Sales, Customer Experience, Customer Handling, Customer interaction management, Customer Relations, Customer Retention, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Management, Email Marketing, Email Support, Entrepreneurship, Executive Support, Google Apps, Google Calendar, Google Docs, Google Drive, Google Maps, Google Places, Google Plus, Google Sheets, Google Spreadsheet, HTML, Inbound Calls, Inbound Sales, Internet Explorer, Intrapersonal Skills, Managerial Skills, Market Research, Marketing, Marketing communications, Marketing plan, Marketing Strategy, Microsoft Access, Microsoft, Microsoft Applications, Microsoft Excel, Microsoft Excel 2003, Microsoft Excel 2007, Microsoft Office, Microsoft Outlook, Microsoft Outlook 2003, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word 2003, Microsoft Word, Microsoft Word 2007, Microsoft Word 2010, Office Administration, Office 365, Online Selling, Online Promotion, Online service, Operations Management, PDF, People Management, People Skills, Phone Support, Product Management, Product support, Production Management, Sales, Sales Management, Sales operations, Sales Promotion, Salesforce.com, Skype, Slideshow, Technical Support, Travel Management, Travel, CRM,

INTERMEDIATE ★★

    Technical SupportSales operations

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 3.98, Upload: 6.90
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer
  • Processor: Intel(R) Core (TM) i5-9500T CPU @2.20GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.29/hr

Cristine

Candidate ID: 452794


ADVANCED

    Office 365, Microsoft Dynamics GP, IFCA, Customer Service...

INTERMEDIATE

    Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft Excel...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.29 per hour or $USD 805.34 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
  • She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
  • She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
  • In her entire professional career, she has performed the following tasks:
    • Scheduling and confirmation of appointments
    • Maintaining event calendars
    • Answering all inbound calls for inquiries
    • Sorting and organizing of records accurately
    • Email management
    • Travel itinerary management
    • Maintenance and updating of supplier information
    • Creation of purchase orders ensuring relevant procurement
    • Preparation of reports
    • Product research
    • Analyzing, and approving products and services to be purchased
    • Calculation of profits
  • She is an able user of the following tools/software:
    • Microsoft ZIP
    • IFCA (PMS) System
    • Opera System
    • Microsoft and Office 365
    • Canva
    • Amazon FBA
    • Amazon calculator
  • She is ready to start immediately.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

  A pleasant and extraverted person, Cristine is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Cristine gets along easily with a wide variety of people. Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.


Employment History

Product Sourcing Specialist

Industry:

Retail / Merchandise

Employment Period:

July 2022 to November 2022 (3 Months)

Duties and Responsibilities:

  • Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
  • Implementing inventory optimization strategies within the company.
  • Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
  • Negotiating price, quantity, and delivery schedules with suppliers.
  • Assessing quotes and compiling a detailed assessment of cost breakdowns.
  • Generating quote comparisons and contributing to internal supplier selection based on the quotes.
  • Providing solutions to improve company spending and outsourcing.
  • Ensure timeliness and accuracy of work prior to submission.
     

Procurement Officer | Receptionist/ Admin Assistant

Industry:

Property / Real Estate

Employment Period:

September 2017 to February 2022 (52 Months)

Duties and Responsibilities:

Procurement Officer | October 02, 2019-February 20, 2022

  • Reviewing, comparing, analyzing, and approving products and services to be purchased.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
  • Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
  • Review quality of purchased products.
  • Prepare reports and updates as and when required.
  • Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
  • Process suppliers’ payment and follow up payments to Accounts Department.
  • Provides assistance to Senior Procurement Officer in all aspects.
  • Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

  • Greet clients and visitors with a positive, helpful attitude.
  • Manage meeting room bookings and ensure that everything is in order.
  • Keep meeting rooms clean and tidy.
  • Schedule and confirm appointments and maintain event calendars.
  • Answers all incoming phone calls and dialing international numbers.
  • Deal with complaints or problems.
  • Manage and maintain petty cash.
  • Sort, organize and maintain office records accurately.
  • Assisting colleagues with administrative tasks.
  • Answering, forwarding, and screening phone calls.
  • Sorting and distributing mails.

Receptionist/ Reservation Agent

Industry:

Hotel / Hospitality

Employment Period:

December 2016 to July 2017 (7 Months)

Duties and Responsibilities:

  • Processes reservations by mail, telephone, fax or central reservation systems referral.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Assists in preregistration activities when appropriate.
  • Monitor, organize and forward emails.
  • Maintain records and files.

Guest Service Agent

Industry:

Hotel / Hospitality

Employment Period:

March 2016 to December 2016 (9 Months)

Duties and Responsibilities:

  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Accommodating general and unique requests.

Medical Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

January 2023 to March 2025 (26 Months)

Duties and Responsibilities:

  • Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
  • Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
  • Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
  • Confirm each patient’s insurance eligibility and validity.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Graduation Date:

December 19, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Office 365, Microsoft Dynamics GP, IFCA, Customer Service, Google Apps, Administrative Skills, Purchasing Management, Sourcing, Research, Travel Management, Analytical Skills, Organizational Skills, CRM, Problem solving,

INTERMEDIATE ★★

    Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordAccounts Receivable Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $9.29/hr

Cristine

Candidate ID: 452794


ADVANCED

    Office 365, Microsoft Dynamics GP, IFCA, Customer Service...

INTERMEDIATE

    Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft Excel...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.29 per hour or $USD 805.34 per month

Full Time: $USD 9.29 per hour or $USD 1610.69 per month

Remote Staff Recruiter Comments

  • Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
  • She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
  • She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
  • In her entire professional career, she has performed the following tasks:
    • Scheduling and confirmation of appointments
    • Maintaining event calendars
    • Answering all inbound calls for inquiries
    • Sorting and organizing of records accurately
    • Email management
    • Travel itinerary management
    • Maintenance and updating of supplier information
    • Creation of purchase orders ensuring relevant procurement
    • Preparation of reports
    • Product research
    • Analyzing, and approving products and services to be purchased
    • Calculation of profits
  • She is an able user of the following tools/software:
    • Microsoft ZIP
    • IFCA (PMS) System
    • Opera System
    • Microsoft and Office 365
    • Canva
    • Amazon FBA
    • Amazon calculator
  • She is ready to start immediately.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

  A pleasant and extraverted person, Cristine is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Cristine gets along easily with a wide variety of people. Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.


Employment History

Product Sourcing Specialist

Industry:

Retail / Merchandise

Employment Period:

July 2022 to November 2022 (3 Months)

Duties and Responsibilities:

  • Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
  • Implementing inventory optimization strategies within the company.
  • Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
  • Negotiating price, quantity, and delivery schedules with suppliers.
  • Assessing quotes and compiling a detailed assessment of cost breakdowns.
  • Generating quote comparisons and contributing to internal supplier selection based on the quotes.
  • Providing solutions to improve company spending and outsourcing.
  • Ensure timeliness and accuracy of work prior to submission.
     

Procurement Officer | Receptionist/ Admin Assistant

Industry:

Property / Real Estate

Employment Period:

September 2017 to February 2022 (52 Months)

Duties and Responsibilities:

Procurement Officer | October 02, 2019-February 20, 2022

  • Reviewing, comparing, analyzing, and approving products and services to be purchased.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
  • Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
  • Review quality of purchased products.
  • Prepare reports and updates as and when required.
  • Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
  • Process suppliers’ payment and follow up payments to Accounts Department.
  • Provides assistance to Senior Procurement Officer in all aspects.
  • Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

  • Greet clients and visitors with a positive, helpful attitude.
  • Manage meeting room bookings and ensure that everything is in order.
  • Keep meeting rooms clean and tidy.
  • Schedule and confirm appointments and maintain event calendars.
  • Answers all incoming phone calls and dialing international numbers.
  • Deal with complaints or problems.
  • Manage and maintain petty cash.
  • Sort, organize and maintain office records accurately.
  • Assisting colleagues with administrative tasks.
  • Answering, forwarding, and screening phone calls.
  • Sorting and distributing mails.

Receptionist/ Reservation Agent

Industry:

Hotel / Hospitality

Employment Period:

December 2016 to July 2017 (7 Months)

Duties and Responsibilities:

  • Processes reservations by mail, telephone, fax or central reservation systems referral.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Assists in preregistration activities when appropriate.
  • Monitor, organize and forward emails.
  • Maintain records and files.

Guest Service Agent

Industry:

Hotel / Hospitality

Employment Period:

March 2016 to December 2016 (9 Months)

Duties and Responsibilities:

  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Accommodating general and unique requests.

Medical Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

January 2023 to March 2025 (26 Months)

Duties and Responsibilities:

  • Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
  • Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
  • Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
  • Confirm each patient’s insurance eligibility and validity.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Graduation Date:

December 19, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Office 365, Microsoft Dynamics GP, IFCA, Customer Service, Google Apps, Administrative Skills, Purchasing Management, Sourcing, Research, Travel Management, Analytical Skills, Organizational Skills, CRM, Problem solving,

INTERMEDIATE ★★

    Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordAccounts Receivable Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Pamela

Candidate ID: 452139


ADVANCED

    Technical Support, Customer Experience...

INTERMEDIATE

    Technical Support, Email Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Pamela has more than 4 years of relevant work experience in the BPO industry.
  • She has catered costumers/clients in the US, Australia, Canada and India.
  • She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
  • She is proficient with the following tools:
    • CRM
    • Siebel
    • MyCSP portal
    • Microsoft Office applications
    • Canva
  • Pamela can confidently express her thoughts well.
  • She is available to start immediately

Employment History

Outbound Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2017 to June 2017 (2 Months)

Duties and Responsibilities:

  • Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2017 to August 2019 (24 Months)

Duties and Responsibilities:

  • Assisting customer customer queries and technical difficulties for the service.
  • Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2019 to August 2020 (12 Months)

Duties and Responsibilities:

  • Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

Account Specialists/Client Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to May 2022 (11 Months)

Duties and Responsibilities:

Account Specialists || January 2022 - May 2022
  • Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.
Client Service Associate || June 2021- Dec 2021
  • Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Technical SupportCustomer Experience

INTERMEDIATE ★★

    Technical SupportEmail Support

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 111.67, Upload: 105.79
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS PRO
  • Processor: Intel Core i5-8250OU CPU
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Pamela

Candidate ID: 452139


ADVANCED

    Technical Support, Customer Experience...

INTERMEDIATE

    Technical Support, Email Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Pamela has more than 4 years of relevant work experience in the BPO industry.
  • She has catered costumers/clients in the US, Australia, Canada and India.
  • She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
  • She is proficient with the following tools:
    • CRM
    • Siebel
    • MyCSP portal
    • Microsoft Office applications
    • Canva
  • Pamela can confidently express her thoughts well.
  • She is available to start immediately

Employment History

Outbound Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2017 to June 2017 (2 Months)

Duties and Responsibilities:

  • Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2017 to August 2019 (24 Months)

Duties and Responsibilities:

  • Assisting customer customer queries and technical difficulties for the service.
  • Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2019 to August 2020 (12 Months)

Duties and Responsibilities:

  • Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

Account Specialists/Client Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to May 2022 (11 Months)

Duties and Responsibilities:

Account Specialists || January 2022 - May 2022
  • Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.
Client Service Associate || June 2021- Dec 2021
  • Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Technical SupportCustomer Experience

INTERMEDIATE ★★

    Technical SupportEmail Support

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 111.67, Upload: 105.79
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ASUS PRO
  • Processor: Intel Core i5-8250OU CPU
  • Operating System: Windows 10

All-inclusive Rate: USD $10.81/hr

Maria

Candidate ID: 449540


ADVANCED

    Microsoft, Microsoft Excel, Microsoft Applications, SAP...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

  • Avi has been working for 15 years offshore and onshore as an Executive Assistant.  She supports the senior leadership team and provides services to  6 executives in a consultancy firm. Avi’s main responsibilities include managing calendars, making travel arrangements, preparing expense reports, and project management. She also handled US, UK, and Australian clients. Avi has been in this role for a long time and possesses qualities like being well-organized, great time management skills, and being able to act without guidance.

 

  • Her expertise is in the following:

    • Calendar Management

    • Email Management

    • Call Handling

    • Project Management

    • Setting up meetings

    • Inquiry Handling

    • Internal and External Communication between staff and management

    • Travel and Events Arrangement

    • Time Sheet Management

    • Administrative Support

    • Gatekeeping

    • Documentation

 

  • Adept in using the tools/applications like:

    • Microsoft Office (Word, Excel, and PowerPoint)

    • Microsoft Outlook

    • Office 365

    • MS Teams

    • SAP

    • Concur Expense

    • Canva Pro

    • Adobe Photoshop

 

  • She can start immediately and she is amenable to working any shift for a part-time or full-time position.

 

Predictive Index Behavioral Profile - Strategist
https://www.predictiveindex.com/reference-profile/strategist/

 
Strongest Behaviors

  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules, and results.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary

Avi is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Strongly technically oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self. Avi takes work and responsibilities very seriously and expects others to do the same.
 


Employment History

CASHIER

Industry:

Employment Period:

April 1996 to January 1998 (21 Months)

Duties and Responsibilities:

  • Responsible inhandling thecash register (POS).
  • Suggested products that will increased sales
  • Encourages customers through good communication skills and
  • Standard Operating System ofthe company.

OFFICE STAFF

Industry:

Printing / Publishing

Employment Period:

March 1998 to June 2000 (27 Months)

Duties and Responsibilities:

  • Responsible in Presentation ofproofread materials for clients.
  • Handle Phone Calls
  • Deal with prospective clients.
  • Follow-up Production status.
  • Responsible for deliveries and issuance of DR's and Invoices
  • Handling Weekly petty cash.
  • Responsible in Liquidation of expenses.
  • Handling Clients Quotations.
  • Presenting and filing of Office Documents

INVENTORY CLERK / OFFICE STAFF

Industry:

Printing / Publishing

Employment Period:

August 2000 to June 2002 (22 Months)

Duties and Responsibilities:

  • Responsible in monthly inventory of garments.
  • Rovingpersonnel foroutlet salesandinventories.
  • Handles customer and transactions using POS.
  • Knowledgeable indoing all sales reports inalloutlets.
  • Handles Phone calls and customer complaints.
  • Handles garments coding for standard system.
  • Prepares Monthly Inventory Report using MS Office.
  • Responsible in making signages for marketing posters.
  • Handles Maintenance and trouble shooting for POS.
  • Handles issuance of Official Receipts and filing ofoutlet sales

ENCODER

Industry:

Transportation / Logistics

Employment Period:

August 2002 to October 2002 (2 Months)

Duties and Responsibilities:

  • Responsible in Data Encoding of Real Estates Payments using software
  • Manual coding of real estate bin cards for computerization.
  • Analyzing real estate Bin Cards.

FINE DINING GUEST ATTENDANT

Industry:

Employment Period:

November 2002 to January 2003 (2 Months)

Duties and Responsibilities:

  • Render service tothecustomer by following Company's SOP.
  • Promote suggestive Selling and fine dining experience.
  • Usher assistance to Guest.
  • Responsible in maintaining cleanliness and SOP at Dining Area.
  • Responsible in taking orders and serving.
  • Encourages sales increase through good communication skills, great dining presentation and marketing assistance.

SECRETARY

Industry:

Manufacturing / Production

Employment Period:

January 2003 to September 2004 (20 Months)

Duties and Responsibilities:

  • In Charge in preparation of jobsite monthly expenses per project.
  • Purchasing of Jobsite materials as per jobsite request.
  • Preparation of weekly payables.
  • Prepare uptodatepurchases report.
  • Handle Phone calls.
  • Jobsite monitoring daily reports andschedules.
  • Checking daily incoming and outgoing commodities.
  • Reporting directly to superiors for jobsite updates.
  • Deals with sub contractors and jobsite engineers for daily accomplishments.
  • Responsible in filing documents and receivables.
  • Handles Monthly reports/ miscellaneous expenses for Main Office.
  • Prepares Weekly Vale and Payroll
  • Handles Releasing ofpayroll, and Weekly Vale
  • Handles Suppliers Collection.
  • Prepares Payables and expenses.

EXECUTIVE PERSONAL ASSISTANT

Industry:

Architectural Services / Interior Designing

Employment Period:

September 2004 to February 2013 (100 Months)

Duties and Responsibilities:

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Arrange conferences, meetings, and travel reservations for office personnel.
  • Complete forms in accordance with company procedures.
  • Compose, type, and distribute meeting notes, routine correspondence, and reports.
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Mail newsletters, promotional material, and other information.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence and other printed material.
  • Open, read, route, anddistribute incoming mail and other material, and prepare answers to routine letters.
  • Schedule and confirm appointments for clients and suppliers.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Take dictation in shorthand or by machine.
  • Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Coordinate conferences and meetings.
  • Establish work procedures and schedules, and keep track of the daily work of clerical staff.
  • Learn to operate new office technologies as they are developed and implemented.
  • Manage projects, and contribute tothe team.
  • Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
  •  Order anddispensesupplies.
  • Prepare andrelease checks.
  • Provide services to customers, such as order placement and account information.
  • Review work done for correct spelling and grammar, ensure that company format policies are followed.
  • Supervise other clerical staff, and provide training and orientation to new staff.
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

ASSISTANT SECRETARY TO THE VICE PRESIDENT - SALES

Industry:

Manufacturing / Production

Employment Period:

March 2013 to July 2015 (28 Months)

Duties and Responsibilities:

  • Answers, screens and entertains calls; ensures that all calls are properly attended and clearly relayed tothe concerned officer or staff.
  • Contacts clients or colleagues ondifferent transactions of the company.
  • Coordinates with clients or colleagues regarding follow-ups, confirmations and requests.
  • Screens andentertains visitors; ascertains nature orpurpose of visit.
  • Receives, releases, files, sorts, indexes and records documents.
  • Prepares document quotations, reports and writes correspondences.
  • Sends fax communications and ensures clear copies are sent.
  • Reminds/updates schedule of meetings, seminars and client calls.
  • Performs typing jobs and proofreads the same.
  • Makes reservations/coordinates venues fordifferent occasions as well as seminars.
  • Records minutes of meetings.
  • Performs other duties that may be assigned from time totime
  • Answer telephones and giveinformation tocallers, take messages, or transfer calls to appropriate individuals.
  • Arrange conferences, meetings, and travel reservations fo roffice personnel.
  • Complete forms in accordance with company procedures.
  • Compose, type,anddistribute meeting notes, routine correspondence, and reports.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Manage projects, and contribute to the team.
  • Operate electronic mail systems andcoordinate the flow of information both internally and with other organizations.
  • Order anddispensesupplies.
  • Prepare individual and group sales report.
  • Provide services tocustomers, such asorder placement and account information.
  • Review work done for correct spelling andgrammar, ensure that company format policies are followed.
  • Supervise other clerical staff, andprovide training and to new staff.
  • Prepare delivery documents and purchase requisition using SAP program.
  • E-mail communication to clients

PERSONAL ASSISTANT TO THE PRESIDENT

Industry:

Employment Period:

August 2015 to May 2016 (9 Months)

Duties and Responsibilities:

  •  Directly working with the president in running different company.
  • Executive and administrative work.
  • Coordination with different Department and Clients
  • Product presentation
  • Corporate accreditation to different agencies
  • Travel arrangements local and international
  • Hotel Resevations
  • Layout for company profile
  • Arranging calendar of meetings

EXECUTIVE ASSISTANT I EXECUTIVE OFFICE

Industry:

Property / Real Estate

Employment Period:

May 2016 to April 2019 (35 Months)

Duties and Responsibilities:

  • Plans and schedules meetings and appointments, coordinates conferences and manages corporate events
  • Ensures that materials for meetings are received on a timely basis
  • Ensures invitee list includes all relevant participants and arrange meeting space, audio-visual equipment and other tools required
  • Prepares, edits, and distributes correspondence, reports, presentations andanyother formsof communication from the Deputy
  • Coordinates withother LTGC officers/heads on corporate reports and other requirements
  • Attends Senior Management meetings to take minutes
  • Fields incoming correspondence (phone calls,faxes, email), serves as all-around gatekeeper to the Deputy OIC's office
  • Manages travel arrangements and expenses by making travel arrangements e.g., airfare, hotel and coordinates logistics/itinerary
  • Organizes and maintains files and records
  • Maintains contacts in database
  • Provides full administrative support to the Deputy COO
  • Performs any other relevant functions or responsibilities that may be delegated from time to time and participates in ad hoc projects

BUSINESS ASSISTANT TO THE SENIOR DIRECTOR

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

June 2019 to November 2019 (5 Months)

Duties and Responsibilities:

  • General secretarial affairs and administrative work
  • Coordinate executive communications, including taking calls, responding to e-mails, etc.
  • Scheduling ofinternal andexternal meetings including agenda, minutes, if necessary; assurance of terms and deadlines of meetings
  • Liaising with different stakeholders
  • Travel Arrangement including airfare, hotel, car services, etc.
  • Create reports and presentations,if needed
  • Organized in maintaining documents, paper or electronic-wise
  • Dealing with different partners
  • Assist Director with any support required

EXECUTIVE ASSISTANT

Industry:

Employment Period:

February 2020 to September 2020 (7 Months)

Duties and Responsibilities:

  • Act as the point of contact among executives, employees, clients and other external partners.
  • Manage information flow in a timely and accurate manner
  • Manage presidents' calendars and set up meetings
  • Make travel and accommodation arrangements
  • Track dailyexpenses andprepare weekly monthly or quarterly reposts
  • Format information for internal and external communication memos, emails, presentations, reports
  • Screen direct phone calls and distribute correspondence
  • Handle confidential documents ensuring they remail secure
  • Conduct research and prepare presentations or reports as assigned

EXECUTIVE ASSISTANT

Industry:

Manufacturing / Production

Employment Period:

October 2020 to August 2021 (10 Months)

Duties and Responsibilities:

  • Act as the point of contact among executives, employees, clients and other external partners
  • Manage information flow in a timely and accurate manner
  • Manage executives' calendars and set up meetings
  • Make travel and accommodation arrangements
  • Track daily expenses and prepare reports
  • Oversee the performance of other staff
  • Act as an office manager by keeping up with office supply inventory
  • Create information for internal and external communication — memos, emails, presentations, reports
  • Take minutes during meetings
  • Screen and direct phone calls and distribute correspondence
  • Organize and maintain the office filing system

EXECUTIVE ASSISTANT

Industry:

Accounting / Audit / Tax

Employment Period:

August 2021 to August 2022 (12 Months)

Duties and Responsibilities:

  • Responsible to deliver proactive support and administrative services, including:
    • Calendar/Meeting Management
    • Email Management
    • Travel Management
    • Expense Management
    • Events Management
    • Timesheet Management
    • Telephone Management

EXECUTIVE ASSISTANT

Industry:

Healthcare / Medical

Employment Period:

August 2021 to August 2022 (12 Months)

Duties and Responsibilities:

  • Provides administrative support to Senior Leadership Team
  • This includes preparing various forms of internal and external
  • communication such as emails, memos, presentations and reports, managing calendars, setting up meetings, creating agendas and taking minutes and responding to various inquiries from internal and external stakeholders.

Education History


Skills

ADVANCED ★★★

    Microsoft, Microsoft Excel, Microsoft Applications, SAP, Intranet, Google Docs, Google Drive, Shared resource, Project Management, Calendar Management, Email management, Administrative Support, Travel Management, Expense management, Timesheet Management, Documentations, Call Handling, Appointment Setting, Microsoft Outlook, Office 365, Adobe Photoshop,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 121.49, Upload: 138.44
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $10.81/hr

Maria

Candidate ID: 449540


ADVANCED

    Microsoft, Microsoft Excel, Microsoft Applications, SAP...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.81 per hour or $USD 936.46 per month

Full Time: $USD 10.81 per hour or $USD 1872.93 per month

Remote Staff Recruiter Comments

  • Avi has been working for 15 years offshore and onshore as an Executive Assistant.  She supports the senior leadership team and provides services to  6 executives in a consultancy firm. Avi’s main responsibilities include managing calendars, making travel arrangements, preparing expense reports, and project management. She also handled US, UK, and Australian clients. Avi has been in this role for a long time and possesses qualities like being well-organized, great time management skills, and being able to act without guidance.

 

  • Her expertise is in the following:

    • Calendar Management

    • Email Management

    • Call Handling

    • Project Management

    • Setting up meetings

    • Inquiry Handling

    • Internal and External Communication between staff and management

    • Travel and Events Arrangement

    • Time Sheet Management

    • Administrative Support

    • Gatekeeping

    • Documentation

 

  • Adept in using the tools/applications like:

    • Microsoft Office (Word, Excel, and PowerPoint)

    • Microsoft Outlook

    • Office 365

    • MS Teams

    • SAP

    • Concur Expense

    • Canva Pro

    • Adobe Photoshop

 

  • She can start immediately and she is amenable to working any shift for a part-time or full-time position.

 

Predictive Index Behavioral Profile - Strategist
https://www.predictiveindex.com/reference-profile/strategist/

 
Strongest Behaviors

  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules, and results.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary

Avi is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Strongly technically oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self. Avi takes work and responsibilities very seriously and expects others to do the same.
 


Employment History

CASHIER

Industry:

Employment Period:

April 1996 to January 1998 (21 Months)

Duties and Responsibilities:

  • Responsible inhandling thecash register (POS).
  • Suggested products that will increased sales
  • Encourages customers through good communication skills and
  • Standard Operating System ofthe company.

OFFICE STAFF

Industry:

Printing / Publishing

Employment Period:

March 1998 to June 2000 (27 Months)

Duties and Responsibilities:

  • Responsible in Presentation ofproofread materials for clients.
  • Handle Phone Calls
  • Deal with prospective clients.
  • Follow-up Production status.
  • Responsible for deliveries and issuance of DR's and Invoices
  • Handling Weekly petty cash.
  • Responsible in Liquidation of expenses.
  • Handling Clients Quotations.
  • Presenting and filing of Office Documents

INVENTORY CLERK / OFFICE STAFF

Industry:

Printing / Publishing

Employment Period:

August 2000 to June 2002 (22 Months)

Duties and Responsibilities:

  • Responsible in monthly inventory of garments.
  • Rovingpersonnel foroutlet salesandinventories.
  • Handles customer and transactions using POS.
  • Knowledgeable indoing all sales reports inalloutlets.
  • Handles Phone calls and customer complaints.
  • Handles garments coding for standard system.
  • Prepares Monthly Inventory Report using MS Office.
  • Responsible in making signages for marketing posters.
  • Handles Maintenance and trouble shooting for POS.
  • Handles issuance of Official Receipts and filing ofoutlet sales

ENCODER

Industry:

Transportation / Logistics

Employment Period:

August 2002 to October 2002 (2 Months)

Duties and Responsibilities:

  • Responsible in Data Encoding of Real Estates Payments using software
  • Manual coding of real estate bin cards for computerization.
  • Analyzing real estate Bin Cards.

FINE DINING GUEST ATTENDANT

Industry:

Employment Period:

November 2002 to January 2003 (2 Months)

Duties and Responsibilities:

  • Render service tothecustomer by following Company's SOP.
  • Promote suggestive Selling and fine dining experience.
  • Usher assistance to Guest.
  • Responsible in maintaining cleanliness and SOP at Dining Area.
  • Responsible in taking orders and serving.
  • Encourages sales increase through good communication skills, great dining presentation and marketing assistance.

SECRETARY

Industry:

Manufacturing / Production

Employment Period:

January 2003 to September 2004 (20 Months)

Duties and Responsibilities:

  • In Charge in preparation of jobsite monthly expenses per project.
  • Purchasing of Jobsite materials as per jobsite request.
  • Preparation of weekly payables.
  • Prepare uptodatepurchases report.
  • Handle Phone calls.
  • Jobsite monitoring daily reports andschedules.
  • Checking daily incoming and outgoing commodities.
  • Reporting directly to superiors for jobsite updates.
  • Deals with sub contractors and jobsite engineers for daily accomplishments.
  • Responsible in filing documents and receivables.
  • Handles Monthly reports/ miscellaneous expenses for Main Office.
  • Prepares Weekly Vale and Payroll
  • Handles Releasing ofpayroll, and Weekly Vale
  • Handles Suppliers Collection.
  • Prepares Payables and expenses.

EXECUTIVE PERSONAL ASSISTANT

Industry:

Architectural Services / Interior Designing

Employment Period:

September 2004 to February 2013 (100 Months)

Duties and Responsibilities:

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Arrange conferences, meetings, and travel reservations for office personnel.
  • Complete forms in accordance with company procedures.
  • Compose, type, and distribute meeting notes, routine correspondence, and reports.
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Mail newsletters, promotional material, and other information.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence and other printed material.
  • Open, read, route, anddistribute incoming mail and other material, and prepare answers to routine letters.
  • Schedule and confirm appointments for clients and suppliers.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Take dictation in shorthand or by machine.
  • Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Coordinate conferences and meetings.
  • Establish work procedures and schedules, and keep track of the daily work of clerical staff.
  • Learn to operate new office technologies as they are developed and implemented.
  • Manage projects, and contribute tothe team.
  • Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
  •  Order anddispensesupplies.
  • Prepare andrelease checks.
  • Provide services to customers, such as order placement and account information.
  • Review work done for correct spelling and grammar, ensure that company format policies are followed.
  • Supervise other clerical staff, and provide training and orientation to new staff.
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

ASSISTANT SECRETARY TO THE VICE PRESIDENT - SALES

Industry:

Manufacturing / Production

Employment Period:

March 2013 to July 2015 (28 Months)

Duties and Responsibilities:

  • Answers, screens and entertains calls; ensures that all calls are properly attended and clearly relayed tothe concerned officer or staff.
  • Contacts clients or colleagues ondifferent transactions of the company.
  • Coordinates with clients or colleagues regarding follow-ups, confirmations and requests.
  • Screens andentertains visitors; ascertains nature orpurpose of visit.
  • Receives, releases, files, sorts, indexes and records documents.
  • Prepares document quotations, reports and writes correspondences.
  • Sends fax communications and ensures clear copies are sent.
  • Reminds/updates schedule of meetings, seminars and client calls.
  • Performs typing jobs and proofreads the same.
  • Makes reservations/coordinates venues fordifferent occasions as well as seminars.
  • Records minutes of meetings.
  • Performs other duties that may be assigned from time totime
  • Answer telephones and giveinformation tocallers, take messages, or transfer calls to appropriate individuals.
  • Arrange conferences, meetings, and travel reservations fo roffice personnel.
  • Complete forms in accordance with company procedures.
  • Compose, type,anddistribute meeting notes, routine correspondence, and reports.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Manage projects, and contribute to the team.
  • Operate electronic mail systems andcoordinate the flow of information both internally and with other organizations.
  • Order anddispensesupplies.
  • Prepare individual and group sales report.
  • Provide services tocustomers, such asorder placement and account information.
  • Review work done for correct spelling andgrammar, ensure that company format policies are followed.
  • Supervise other clerical staff, andprovide training and to new staff.
  • Prepare delivery documents and purchase requisition using SAP program.
  • E-mail communication to clients

PERSONAL ASSISTANT TO THE PRESIDENT

Industry:

Employment Period:

August 2015 to May 2016 (9 Months)

Duties and Responsibilities:

  •  Directly working with the president in running different company.
  • Executive and administrative work.
  • Coordination with different Department and Clients
  • Product presentation
  • Corporate accreditation to different agencies
  • Travel arrangements local and international
  • Hotel Resevations
  • Layout for company profile
  • Arranging calendar of meetings

EXECUTIVE ASSISTANT I EXECUTIVE OFFICE

Industry:

Property / Real Estate

Employment Period:

May 2016 to April 2019 (35 Months)

Duties and Responsibilities:

  • Plans and schedules meetings and appointments, coordinates conferences and manages corporate events
  • Ensures that materials for meetings are received on a timely basis
  • Ensures invitee list includes all relevant participants and arrange meeting space, audio-visual equipment and other tools required
  • Prepares, edits, and distributes correspondence, reports, presentations andanyother formsof communication from the Deputy
  • Coordinates withother LTGC officers/heads on corporate reports and other requirements
  • Attends Senior Management meetings to take minutes
  • Fields incoming correspondence (phone calls,faxes, email), serves as all-around gatekeeper to the Deputy OIC's office
  • Manages travel arrangements and expenses by making travel arrangements e.g., airfare, hotel and coordinates logistics/itinerary
  • Organizes and maintains files and records
  • Maintains contacts in database
  • Provides full administrative support to the Deputy COO
  • Performs any other relevant functions or responsibilities that may be delegated from time to time and participates in ad hoc projects

BUSINESS ASSISTANT TO THE SENIOR DIRECTOR

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

June 2019 to November 2019 (5 Months)

Duties and Responsibilities:

  • General secretarial affairs and administrative work
  • Coordinate executive communications, including taking calls, responding to e-mails, etc.
  • Scheduling ofinternal andexternal meetings including agenda, minutes, if necessary; assurance of terms and deadlines of meetings
  • Liaising with different stakeholders
  • Travel Arrangement including airfare, hotel, car services, etc.
  • Create reports and presentations,if needed
  • Organized in maintaining documents, paper or electronic-wise
  • Dealing with different partners
  • Assist Director with any support required

EXECUTIVE ASSISTANT

Industry:

Employment Period:

February 2020 to September 2020 (7 Months)

Duties and Responsibilities:

  • Act as the point of contact among executives, employees, clients and other external partners.
  • Manage information flow in a timely and accurate manner
  • Manage presidents' calendars and set up meetings
  • Make travel and accommodation arrangements
  • Track dailyexpenses andprepare weekly monthly or quarterly reposts
  • Format information for internal and external communication memos, emails, presentations, reports
  • Screen direct phone calls and distribute correspondence
  • Handle confidential documents ensuring they remail secure
  • Conduct research and prepare presentations or reports as assigned

EXECUTIVE ASSISTANT

Industry:

Manufacturing / Production

Employment Period:

October 2020 to August 2021 (10 Months)

Duties and Responsibilities:

  • Act as the point of contact among executives, employees, clients and other external partners
  • Manage information flow in a timely and accurate manner
  • Manage executives' calendars and set up meetings
  • Make travel and accommodation arrangements
  • Track daily expenses and prepare reports
  • Oversee the performance of other staff
  • Act as an office manager by keeping up with office supply inventory
  • Create information for internal and external communication — memos, emails, presentations, reports
  • Take minutes during meetings
  • Screen and direct phone calls and distribute correspondence
  • Organize and maintain the office filing system

EXECUTIVE ASSISTANT

Industry:

Accounting / Audit / Tax

Employment Period:

August 2021 to August 2022 (12 Months)

Duties and Responsibilities:

  • Responsible to deliver proactive support and administrative services, including:
    • Calendar/Meeting Management
    • Email Management
    • Travel Management
    • Expense Management
    • Events Management
    • Timesheet Management
    • Telephone Management

EXECUTIVE ASSISTANT

Industry:

Healthcare / Medical

Employment Period:

August 2021 to August 2022 (12 Months)

Duties and Responsibilities:

  • Provides administrative support to Senior Leadership Team
  • This includes preparing various forms of internal and external
  • communication such as emails, memos, presentations and reports, managing calendars, setting up meetings, creating agendas and taking minutes and responding to various inquiries from internal and external stakeholders.

Education History


Skills

ADVANCED ★★★

    Microsoft, Microsoft Excel, Microsoft Applications, SAP, Intranet, Google Docs, Google Drive, Shared resource, Project Management, Calendar Management, Email management, Administrative Support, Travel Management, Expense management, Timesheet Management, Documentations, Call Handling, Appointment Setting, Microsoft Outlook, Office 365, Adobe Photoshop,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 121.49, Upload: 138.44
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Christ

Candidate ID: 445894


ADVANCED

    Data Entry, Administrative Support, Customer Service...

INTERMEDIATE

    Executive Assistance, Social Media Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Christ has been working for more than 8 years mostly within Logistics, Financial & E-commerce industries. He was able to handle roles for Customer Support, Data Entry, Social Media Management, General Administration & Executive Assistance catering to clients from US & Australia. He is well versed in terms of doing the following tasks:
    • Data management (Encoding & Processing)
    • Email Management 
    • Customer Service
    • Invoice Management
    • Scheduling Meetings
    • Posting Blogs & Newsletters
    • E-commerce Support
  • He is proficient in using the following tools/software:
    • Microsoft Excel (Able to use Pivot & VLookup)
    • Salesforce
    • Microsoft Word
    • Asana
    • Google Sheets
    • Social Media (Facebook, LinkedIn, Instagram & TikTok
    • Zendesk
    • HubSpot
  • He is available to start immediately. He is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors:
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Christ will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

Employment History

Data Entry Specialist (Full-time)

Industry:

Utilities / Power

Employment Period:

May 2022 to June 2022 (0 Months)

Duties and Responsibilities:

  • Dealing mostly with data/records- working closely with the Operations Head , possible preparing pricelist 
  • Data entry in excel for related reports (Pivot and Vlookup)

CUSTOMER CARE/TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2017 to April 2018 (13 Months)

Duties and Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

DATA ENTRY SPECIALIST/ Customer Support Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2014 to February 2015 (13 Months)

Duties and Responsibilities:

  • Supporting Customer Care - Taking Inbound Calls from customer that has inquiry with their package. (Ex. ETA, package location, cancellation, return, refund, etc)
  • Product/Item Management - Making sure that the Product name, type, classification, weight, size, dimension, description is correct per container and needs to have quality code depending on the country of destination
  • Updating Inventory - Inputting the additional items/products in each shipment per container with the information such as: Product name, type, classification, weight, size, dimension and quality code if applicable
  • Admin task related - Encoding the customer information who owns the item/product in the container in CRM/Salesforce
  • Email Management - Handling incoming emails from customer and client with their inquiries about the ETA of the shipment

FREELANCE

Industry:

Retail / Merchandise

Employment Period:

March 2020 to November 2021 (20 Months)

Duties and Responsibilities:

  • Update data in Ecommerce platform -
  • Supporting Purchasing team
  • Update price changes 
  • Create new online product listings.
  • Product data entry into e-commerce platform.
  • Product description writing.
  • Source data and pictures from vendors.
  • Assist graphic artist in product image upload and editing.
  • Monitor and update inventory fields.
  • Customer service assistance as needed.
  • Maintain and update relevant internal documentation.
  • Assist in new product development as needed.

Social Media Manager / E-Commerce Support Ambassador

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to March 2018 (36 Months)

Duties and Responsibilities:

  • Page Monetizing & Health Check – Handling multiple Facebook, Instagram and Twitter Pages to be monetized. Monitor Page posts and shares if there’s any possible restriction or violation to be prevented.
  • Post Boosting & Ads Posting – Boosting posts on Facebook Pages that is connected to Instagram and Twitter. Managing Ads by setting the targeted audience, location, age, gender, etc.
  •  Photo and Video Editing – Adding Filter to photo and putting visualized context depending in the events. Editing short clips for TikTok, FB & IG reels and Ads – Resizing, Filter, Animation, Subtitle, Transition, Intro & Outro.
  • Page Management – Setting up Pages as an Admin by generating away messages, templated comment & messages, responding to customer’s inquiry to page.
  • Other Admin Related Tasks – Doing EOD in Google Sheet and sending directly to the Page owner composing of person who interested with the products and who wants to partner with the business

Marketing Data Analyst / Executive Assistant

Industry:

Banking / Financial Services

Employment Period:

May 2019 to May 2021 (24 Months)

Duties and Responsibilities:

  • Email Management both Inbound and Outbound - Answering incoming inquiry email in Gmail and Outlook, sending out emails that includes updates, new information and anything that needs to be rolled out to for the client.
  • Organizing and Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by the Appointment Setter team, then putting documentation in Google Sheet.
  • Data/Document Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. (Other Adhoc tasks – Files Management, Data Entry, Booking, Purchasing, Returns, etc.)
  • Invoice Management – Managing and monitoring inbound and outbound invoice by saving a copy in folder and in shared Google Drive. Tracking invoice in Microsoft Excel for cross checking.
  • Taking detailed minutes - Joining meetings with the Insurance Advisor and prospect to gather detailed information that was mentioned during the session, then writing it in Microsoft Word to be distributed to Marketing team
  • Publishing Blogs in WordPress and running Site Audit in SEMrush - Posting blogs in WordPress and translating to Spanish words in Weglot, then running site audit in SEMrush to see scores and broken links
  • Sending reminders - Sending notification reminder through email via Outlook to Marketing team about their appointments with the CEO and other SEO meetings

General Admin Assistant / Data Entry Specialist

Industry:

Transportation / Logistics

Employment Period:

April 2018 to April 2019 (12 Months)

Duties and Responsibilities:

  • Tracking Orders - Monitoring drivers that has scheduled delivery for each items/product per location. Location of the driver and ETA should match in the tracking information)
  • Supporting Customer - Handling incoming emails and chat from customer that would like to track their parcel. Sending them a link where they could see real time tracker of location of the driver and the ETA for delivery)
  • Inventory Management - Once delivery is complete, the information of the delivery such as: customer name, product description, location, time of delivery and proof of delivery, will be gathered and needs to be documented in Google Sheet or Spreadsheet. Same goes to CRM for documentation.
  • Admin task related - Doing cross check to all delivered parcels inputted in Spreadsheet to Notion. Then creating a new Spreadsheet then documenting the information to the new Spreadsheet that will be sent to internal team.

General Admin Assistant / Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2021 to December 2023 (30 Months)

Duties and Responsibilities:

  • Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by Marketing team. Calling the interviewee and getting their availability
  • Data Encoding and Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. Organizing files, receipt, invoice, personal and business documents in Evernote by renaming the document and placing the files in their respective folder.
  • Publishing Blog/Posts & Newsletter - Posting blogs and Newsletter update in WordPress that will show in the website and running site audit in SEMrush to see scores and broken links, clicks, views, etc.
  • Sending reminders - Sending notification reminder through email via Outlook or Google Mail to the podcaster and the interviewee (CEO, Founder, Speaker or another influencer)
  • Lead Management - Encoding the information of interviewee type of business, contact number, website, social media and email address
  • Email Management – Monitoring podcasters email for incoming important emails. Forwarding the email to the podcaster via Slack and responding to the email
  • Invoice Management – Managing and monitoring inbound and outbound invoice by organizing it in folder using Evernote and importing files to Google Drive to save a copy. Tracking invoice in Microsoft Excel for clearance every month.

Administrative Assistant

Industry:

Others

Employment Period:

January 2024 to Present

Duties and Responsibilities:

  • Calendar management - Maintain calendars, schedule meetings and appointments. You will also be responsible for sending meeting invites and make adjustments as needed for the client or the customers
  • Communication- Draft, send and respond to emails on behalf of the Director. Organize team communications through whatsapp
  • Data Entry - Accurately input data into the company database (Hubspot) and ensure all necessary documents are organized.
  • Ticketing - Support tickets in Hubspot. Track progress and notify the right person.
  • Other Adhoc tasks related to Administrative and Assisting the Director and his business partner.

Education History

Field of Study:

Engineering (Marine)

Major:

Marine Engineering

Graduation Date:

January 2, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Protective Services & Management

Major:

Criminology

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Administrative Support, Customer Service,

INTERMEDIATE ★★

    Executive AssistanceSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Christ

Candidate ID: 445894


ADVANCED

    Data Entry, Administrative Support, Customer Service...

INTERMEDIATE

    Executive Assistance, Social Media Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Christ has been working for more than 8 years mostly within Logistics, Financial & E-commerce industries. He was able to handle roles for Customer Support, Data Entry, Social Media Management, General Administration & Executive Assistance catering to clients from US & Australia. He is well versed in terms of doing the following tasks:
    • Data management (Encoding & Processing)
    • Email Management 
    • Customer Service
    • Invoice Management
    • Scheduling Meetings
    • Posting Blogs & Newsletters
    • E-commerce Support
  • He is proficient in using the following tools/software:
    • Microsoft Excel (Able to use Pivot & VLookup)
    • Salesforce
    • Microsoft Word
    • Asana
    • Google Sheets
    • Social Media (Facebook, LinkedIn, Instagram & TikTok
    • Zendesk
    • HubSpot
  • He is available to start immediately. He is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors:
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Christ will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

Employment History

Data Entry Specialist (Full-time)

Industry:

Utilities / Power

Employment Period:

May 2022 to June 2022 (0 Months)

Duties and Responsibilities:

  • Dealing mostly with data/records- working closely with the Operations Head , possible preparing pricelist 
  • Data entry in excel for related reports (Pivot and Vlookup)

CUSTOMER CARE/TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2017 to April 2018 (13 Months)

Duties and Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

DATA ENTRY SPECIALIST/ Customer Support Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2014 to February 2015 (13 Months)

Duties and Responsibilities:

  • Supporting Customer Care - Taking Inbound Calls from customer that has inquiry with their package. (Ex. ETA, package location, cancellation, return, refund, etc)
  • Product/Item Management - Making sure that the Product name, type, classification, weight, size, dimension, description is correct per container and needs to have quality code depending on the country of destination
  • Updating Inventory - Inputting the additional items/products in each shipment per container with the information such as: Product name, type, classification, weight, size, dimension and quality code if applicable
  • Admin task related - Encoding the customer information who owns the item/product in the container in CRM/Salesforce
  • Email Management - Handling incoming emails from customer and client with their inquiries about the ETA of the shipment

FREELANCE

Industry:

Retail / Merchandise

Employment Period:

March 2020 to November 2021 (20 Months)

Duties and Responsibilities:

  • Update data in Ecommerce platform -
  • Supporting Purchasing team
  • Update price changes 
  • Create new online product listings.
  • Product data entry into e-commerce platform.
  • Product description writing.
  • Source data and pictures from vendors.
  • Assist graphic artist in product image upload and editing.
  • Monitor and update inventory fields.
  • Customer service assistance as needed.
  • Maintain and update relevant internal documentation.
  • Assist in new product development as needed.

Social Media Manager / E-Commerce Support Ambassador

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to March 2018 (36 Months)

Duties and Responsibilities:

  • Page Monetizing & Health Check – Handling multiple Facebook, Instagram and Twitter Pages to be monetized. Monitor Page posts and shares if there’s any possible restriction or violation to be prevented.
  • Post Boosting & Ads Posting – Boosting posts on Facebook Pages that is connected to Instagram and Twitter. Managing Ads by setting the targeted audience, location, age, gender, etc.
  •  Photo and Video Editing – Adding Filter to photo and putting visualized context depending in the events. Editing short clips for TikTok, FB & IG reels and Ads – Resizing, Filter, Animation, Subtitle, Transition, Intro & Outro.
  • Page Management – Setting up Pages as an Admin by generating away messages, templated comment & messages, responding to customer’s inquiry to page.
  • Other Admin Related Tasks – Doing EOD in Google Sheet and sending directly to the Page owner composing of person who interested with the products and who wants to partner with the business

Marketing Data Analyst / Executive Assistant

Industry:

Banking / Financial Services

Employment Period:

May 2019 to May 2021 (24 Months)

Duties and Responsibilities:

  • Email Management both Inbound and Outbound - Answering incoming inquiry email in Gmail and Outlook, sending out emails that includes updates, new information and anything that needs to be rolled out to for the client.
  • Organizing and Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by the Appointment Setter team, then putting documentation in Google Sheet.
  • Data/Document Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. (Other Adhoc tasks – Files Management, Data Entry, Booking, Purchasing, Returns, etc.)
  • Invoice Management – Managing and monitoring inbound and outbound invoice by saving a copy in folder and in shared Google Drive. Tracking invoice in Microsoft Excel for cross checking.
  • Taking detailed minutes - Joining meetings with the Insurance Advisor and prospect to gather detailed information that was mentioned during the session, then writing it in Microsoft Word to be distributed to Marketing team
  • Publishing Blogs in WordPress and running Site Audit in SEMrush - Posting blogs in WordPress and translating to Spanish words in Weglot, then running site audit in SEMrush to see scores and broken links
  • Sending reminders - Sending notification reminder through email via Outlook to Marketing team about their appointments with the CEO and other SEO meetings

General Admin Assistant / Data Entry Specialist

Industry:

Transportation / Logistics

Employment Period:

April 2018 to April 2019 (12 Months)

Duties and Responsibilities:

  • Tracking Orders - Monitoring drivers that has scheduled delivery for each items/product per location. Location of the driver and ETA should match in the tracking information)
  • Supporting Customer - Handling incoming emails and chat from customer that would like to track their parcel. Sending them a link where they could see real time tracker of location of the driver and the ETA for delivery)
  • Inventory Management - Once delivery is complete, the information of the delivery such as: customer name, product description, location, time of delivery and proof of delivery, will be gathered and needs to be documented in Google Sheet or Spreadsheet. Same goes to CRM for documentation.
  • Admin task related - Doing cross check to all delivered parcels inputted in Spreadsheet to Notion. Then creating a new Spreadsheet then documenting the information to the new Spreadsheet that will be sent to internal team.

General Admin Assistant / Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2021 to December 2023 (30 Months)

Duties and Responsibilities:

  • Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by Marketing team. Calling the interviewee and getting their availability
  • Data Encoding and Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. Organizing files, receipt, invoice, personal and business documents in Evernote by renaming the document and placing the files in their respective folder.
  • Publishing Blog/Posts & Newsletter - Posting blogs and Newsletter update in WordPress that will show in the website and running site audit in SEMrush to see scores and broken links, clicks, views, etc.
  • Sending reminders - Sending notification reminder through email via Outlook or Google Mail to the podcaster and the interviewee (CEO, Founder, Speaker or another influencer)
  • Lead Management - Encoding the information of interviewee type of business, contact number, website, social media and email address
  • Email Management – Monitoring podcasters email for incoming important emails. Forwarding the email to the podcaster via Slack and responding to the email
  • Invoice Management – Managing and monitoring inbound and outbound invoice by organizing it in folder using Evernote and importing files to Google Drive to save a copy. Tracking invoice in Microsoft Excel for clearance every month.

Administrative Assistant

Industry:

Others

Employment Period:

January 2024 to Present

Duties and Responsibilities:

  • Calendar management - Maintain calendars, schedule meetings and appointments. You will also be responsible for sending meeting invites and make adjustments as needed for the client or the customers
  • Communication- Draft, send and respond to emails on behalf of the Director. Organize team communications through whatsapp
  • Data Entry - Accurately input data into the company database (Hubspot) and ensure all necessary documents are organized.
  • Ticketing - Support tickets in Hubspot. Track progress and notify the right person.
  • Other Adhoc tasks related to Administrative and Assisting the Director and his business partner.

Education History

Field of Study:

Engineering (Marine)

Major:

Marine Engineering

Graduation Date:

January 2, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Protective Services & Management

Major:

Criminology

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Administrative Support, Customer Service,

INTERMEDIATE ★★

    Executive AssistanceSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Anthony

Candidate ID: 444490


ADVANCED

    Property Management...

INTERMEDIATE

    Data Entry, , Technical Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Anthony is fairly new to the online setup but has managed to gain experience working as a Virtual assistant for a real estate company. Prior to working as a Virtual Assistant, He was employed as a buyer and procured for the mining, industrial and transportation services industries.
  • His VA experience required him to do the following tasks:
    • Answering inquiries via call.
    • Setting appointments with agents on the field.
    • Administrative tasks
    • Email communications
    • Property/Account Management
  • He is also an experienced clerk and was tasked to do the following:
    • Data Entry (55 WPM)
    • Labor control
    • Supply chain management
    • Work permits
    • Document control
    • Business writing
    • Graphics design
  • In his work, he has taken advantage of the following tools:
    • MS Office
    • Canva
    • Photoshop
    • Google Workspace
    • Sketchup
    • Appfolio 
    • Ring Central
    • Pulse mining system 
  • Other experiences that he has worked on are property and equipment management, sales & marketing, customer service and technical support.
  • He is available to work fulltime and can start immediately.

 

Predictive Index Profile - Scholar
https://www.predictiveindex.com/reference-profile/scholar/

Strongest Behaviors

  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities.
Behavioral Summary

Anthony is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

He is reserved and will generally express himself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, he will produce carefully thought-out work of high quality and precision. 


Employment History

Liaison Officer

Industry:

Construction / Building / Engineering

Employment Period:

January 2021 to December 2021 (10 Months)

Duties and Responsibilities:

  • Labor control & Monitoring. 
  • Prepare and Accomplish work permit & safety permit.
  • Prepare and Control Documents specifically reports and permits.
  • Create daily & weekly report.
  • Secure approved plans/blueprint of the project.
  • Prepare methodology.
  • Prepare work schedule.
  • Mapping of daily accomplishments against work schedule.
  • Update and Coordinate site engineers and project managers for developments.
  • Records and Documents actual activity.
  • Ensure the availability of materials, tools & equipment.
  • Mobilize and demobilize equipment.
  • Conducts punch-listing .
     

Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

December 2021 to April 2022 (4 Months)

Duties and Responsibilities:

• Receive inbound calls and perform outbound calls.
• Update and evaluate customer/client account.
• Correct discrepancies and update customer account statement.
• Setting and collecting rent.
• Handling maintenance request.
• Filling vacant units including setting up appointments for clients.
• Potentially setting budget/value for the property.
• Maintaining and maximize the value of an investment to a property.

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to May 2015 (1 Months)

Duties and Responsibilities:

  • Receive inbound calls and perform outbound calls
  • Update and evaluate customer/client account
  • Check and Compute credit and debit of account statements
  • Correct discrepancies and update customer account statement 
  • Troubleshoot and configure system settings and hardware components
  • Handling maintenance request
  • Create lead of everyday transaction
  • Follow up call on discrepant account
  • Update customer accounts
  • Transmit report to sales team and supervisor
  • Prepare and Control all Documents

Buyer / Compliance Officer

Industry:

Mining

Employment Period:

June 2010 to December 2014 (53 Months)

Duties and Responsibilities:

  • Create canvassing material.
  • Canvass and purchase supplies, materials, equipment, OEM, & Services.
  • Issue Purchase Order.
  • Control Documents specifically Purchase Orders and MPR, Permits and Licenses.
  • Create lead of daily MPR received and purchases.
  • Create records on Purchase Orders and balances.
  • Check and Monitor stocks and material arrivals.
  • Check and monitor logistics daily pick up of goods and orders. 
  •  Expedite urgent materials to site with documentation.
  • Acquire daily usage report to site and comparison to planning.
  • Prepare a tabulated report on actual usage and forecasted usage.
  • Disseminate reports to the respective departments.
  • Create a report on discrepant items and damages.
  • Inspect actual delivered supplies, materials & equipment.
  • Administer account payables to Purchase orders.
  • Prepare and acquire company supporting documents for compliance.
  • Filling request of License and permits
  • Acquire Permits and Licenses for Dangerous Chemicals and Explosives 
  • Acquire mobilization permits and request convoy to Philippine National Police

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Property Management

INTERMEDIATE ★★

    Data EntryTechnical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: Intel Core i3 - 1115G4
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Anthony

Candidate ID: 444490


ADVANCED

    Property Management...

INTERMEDIATE

    Data Entry, , Technical Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Anthony is fairly new to the online setup but has managed to gain experience working as a Virtual assistant for a real estate company. Prior to working as a Virtual Assistant, He was employed as a buyer and procured for the mining, industrial and transportation services industries.
  • His VA experience required him to do the following tasks:
    • Answering inquiries via call.
    • Setting appointments with agents on the field.
    • Administrative tasks
    • Email communications
    • Property/Account Management
  • He is also an experienced clerk and was tasked to do the following:
    • Data Entry (55 WPM)
    • Labor control
    • Supply chain management
    • Work permits
    • Document control
    • Business writing
    • Graphics design
  • In his work, he has taken advantage of the following tools:
    • MS Office
    • Canva
    • Photoshop
    • Google Workspace
    • Sketchup
    • Appfolio 
    • Ring Central
    • Pulse mining system 
  • Other experiences that he has worked on are property and equipment management, sales & marketing, customer service and technical support.
  • He is available to work fulltime and can start immediately.

 

Predictive Index Profile - Scholar
https://www.predictiveindex.com/reference-profile/scholar/

Strongest Behaviors

  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities.
Behavioral Summary

Anthony is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

He is reserved and will generally express himself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, he will produce carefully thought-out work of high quality and precision. 


Employment History

Liaison Officer

Industry:

Construction / Building / Engineering

Employment Period:

January 2021 to December 2021 (10 Months)

Duties and Responsibilities:

  • Labor control & Monitoring. 
  • Prepare and Accomplish work permit & safety permit.
  • Prepare and Control Documents specifically reports and permits.
  • Create daily & weekly report.
  • Secure approved plans/blueprint of the project.
  • Prepare methodology.
  • Prepare work schedule.
  • Mapping of daily accomplishments against work schedule.
  • Update and Coordinate site engineers and project managers for developments.
  • Records and Documents actual activity.
  • Ensure the availability of materials, tools & equipment.
  • Mobilize and demobilize equipment.
  • Conducts punch-listing .
     

Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

December 2021 to April 2022 (4 Months)

Duties and Responsibilities:

• Receive inbound calls and perform outbound calls.
• Update and evaluate customer/client account.
• Correct discrepancies and update customer account statement.
• Setting and collecting rent.
• Handling maintenance request.
• Filling vacant units including setting up appointments for clients.
• Potentially setting budget/value for the property.
• Maintaining and maximize the value of an investment to a property.

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to May 2015 (1 Months)

Duties and Responsibilities:

  • Receive inbound calls and perform outbound calls
  • Update and evaluate customer/client account
  • Check and Compute credit and debit of account statements
  • Correct discrepancies and update customer account statement 
  • Troubleshoot and configure system settings and hardware components
  • Handling maintenance request
  • Create lead of everyday transaction
  • Follow up call on discrepant account
  • Update customer accounts
  • Transmit report to sales team and supervisor
  • Prepare and Control all Documents

Buyer / Compliance Officer

Industry:

Mining

Employment Period:

June 2010 to December 2014 (53 Months)

Duties and Responsibilities:

  • Create canvassing material.
  • Canvass and purchase supplies, materials, equipment, OEM, & Services.
  • Issue Purchase Order.
  • Control Documents specifically Purchase Orders and MPR, Permits and Licenses.
  • Create lead of daily MPR received and purchases.
  • Create records on Purchase Orders and balances.
  • Check and Monitor stocks and material arrivals.
  • Check and monitor logistics daily pick up of goods and orders. 
  •  Expedite urgent materials to site with documentation.
  • Acquire daily usage report to site and comparison to planning.
  • Prepare a tabulated report on actual usage and forecasted usage.
  • Disseminate reports to the respective departments.
  • Create a report on discrepant items and damages.
  • Inspect actual delivered supplies, materials & equipment.
  • Administer account payables to Purchase orders.
  • Prepare and acquire company supporting documents for compliance.
  • Filling request of License and permits
  • Acquire Permits and Licenses for Dangerous Chemicals and Explosives 
  • Acquire mobilization permits and request convoy to Philippine National Police

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Property Management

INTERMEDIATE ★★

    Data EntryTechnical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: Intel Core i3 - 1115G4
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Angela

Candidate ID: 439598


ADVANCED

    Procurement, Purchasing Management, eCommerce, Administrative Skills...

INTERMEDIATE

    Video Editing, Customer Service...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Anj has a bachelor's degree in Tourism Management.
  • She has been working for almost 7 years in the Payment Terminal Services, Real-Estate, E-Commerce, Retail, Digital Marketing and Advertising,  Solar Company, Hospitality and BPO Industries where she supported the following tasks:
    • Purchasing Head
    • Procurement Officer and Supervisor
    • Data Entry Specialist
    • E-commerce Junior Project Manager
    • E-commerce Virtual Assistant/Chat Support
    • Facilities Associate
    • Technical Support
    • Customer Service
    • Phone Support 
    • Administrative tasks
    • Order Processing
    • Creating PO (Purchase Order) and processing Purchase Requisition
  • She is proficient using Google Suites, MS office, Trello and Canva.
  • She considers herself as harworking and dedicated person.
  • She can start ASAP, amendable working any shifts, and open for any full-time or part-time role.
Predictive Index Profile - Operator

Strongest Behavior
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angela Rose has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Angela Rose will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


 

Employment History

E-Commerce Customer Service VA

Industry:

Retail / Merchandise

Employment Period:

August 2020 to March 2021 (6 Months)

Duties and Responsibilities:

  • Answer emails and chat inquiries on Help Scout.
  • Create and manage tickets on Trello.
  • Source winning products and niches on AliExpress and AdSpy.
  • Edit pictures and GIFs for product listings.
  • Create product funnels and product pages on Shopify.
  • Upload products to Shopify platform.

Procurement Supervisor/Officer/E-Commerce Customer Service Junior Project Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2021 to January 2022 (6 Months)

Duties and Responsibilities:

  • Fulfill and validate purchase requests from all departments.
  • Perform strategic sourcing and negotiate with vendors.
  • Process purchase orders and other purchasing documents.
  • Maintain vendor files and documents.
  • Create and manage the team schedule.
  • Coordinate with Finance regarding payment status.
  • Monitor the inventory and maintenance of office equipment.
  • Negotiate pricing and implement effective pricing strategies.
  • Create purchase orders (POs) and process purchase requisitions from employees.
  • Request payments from the finance department for approved quotations and orders.
  • Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
  • Handle order processing and fulfillment from E-commerce and Social Media platforms.
  • Upload and organize products and details on Seller Center platforms.
  • Coordinate packing, booking logistics, and shipments.
  • Source potential leads and maintain relationships with vendors.
  • Present merchant decks to sellers.
  • Deliver excellent customer service to internal stakeholders and external vendors.

Admin and Purchasing Head

Industry:

Others

Employment Period:

February 2022 to August 2023 (17 Months)

Duties and Responsibilities:

  • Fulfilled and validated purchase requests for all departments.
  • Created purchase orders.
  • Conducted strategic sourcing and negotiated with vendors.
  • Processed purchase orders and other purchasing documents.
  • Maintained vendor files and records.
  • Sent Statements of Account (SOA) to merchants and cli

Medical Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

March 2024 to June 2024 (2 Months)

Duties and Responsibilities:

  • Provided patient care, handled phone calls, created phone notes, and managed tasks.
  • Managed correspondence, accounts receivable, and performed billing and coding tasks.
  • Coordinated with various departments to ensure smooth operations.
  • Managed emails and performed a variety of medical administrative tasks.
  • Updated and followed up on orders in Durable Medical Equipment (DME).
  • Plotted and updated the provider's schedule in Dr. Chrono.
  • Served as the executive assistant to the Director of Operations.

Data Entry Specialist

Industry:

Property / Real Estate

Employment Period:

April 2022 to January 2023 (9 Months)

Duties and Responsibilities:

  • Created spreadsheets to track important customer information.
  • Transferred data from hard copies to a digital database.
  • Updated customer information in the database.
  • Organized existing data in spreadsheets.
  • Verified outdated data and made necessary updates to records.
  • Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to May 2016 (5 Months)

Duties and Responsibilities:

  • Provide daily technical support to users of various computer systems.
  • Answer user questions promptly and accurately.
  • Analyze and diagnose system problems.
  • Quickly implement solutions to restore proper system operation.
  • Ensure high-quality service and maintain system performance standards.
  • Document issues and resolutions for future reference.
  • Collaborate with other IT team members to improve support processes.

Facilities Associate and Customer Service

Industry:

Hotel / Hospitality

Employment Period:

November 2016 to April 2018 (17 Months)

Duties and Responsibilities:

  • Welcome clients and guests warmly.
  • Answer incoming calls and emails promptly.
  • Monitor and receive incoming and outgoing documents.
  • Book and manage meeting rooms.
  • Monitor and maintain office supplies and materials.
  • Address facilities concerns efficiently.
  • Organize and release lockers to agents.

Front Desk Receptionist F&B / Customer Service

Industry:

Hotel / Hospitality

Employment Period:

July 2016 to November 2016 (4 Months)

Duties and Responsibilities:

  • Welcome and greet hotel guests warmly.
  • Assist guests to their respective tables and chairs.
  • Manage table reservations efficiently.
  • File and organize important documents.
  • Provide exceptional customer service to ensure guest satisfaction.
  • Handle guest inquiries and resolve any issues promptly.
  • Offer information about hotel services, amenities, and local attractions.
  • Ensure the front desk area is tidy and presentable.
  • Coordinate with other hotel departments to enhance guest experiences.

Healthcare Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

March 2023 to October 2025 (31 Months)

Duties and Responsibilities:

H andling correspondence, managing accounts receivable, and performing - Patient Care, Phone calls, creating phone notes and managing tasks. - billing and coding tasks. - Coordinating with various departments to ensure smooth operations. - Managing emails and performing various medical administrative tasks. - Updating and following up on orders in DME (Durable Medical Equipment) - Plotting and updating Provider's schedule in Dr. Chrono. - - Executive assistant of Director of Operations.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

March 30, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Procurement, Purchasing Management, eCommerce, Administrative Skills, Data Entry,

INTERMEDIATE ★★

    Video EditingCustomer Service

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16424888280
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: Intel® Core™ i5-9300H CPU @ 2.40 GHz 2.40 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.78/hr

Angela

Candidate ID: 439598


ADVANCED

    Procurement, Purchasing Management, eCommerce, Administrative Skills...

INTERMEDIATE

    Video Editing, Customer Service...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 7.78 per hour or $USD 1348.45 per month

Remote Staff Recruiter Comments

  • Anj has a bachelor's degree in Tourism Management.
  • She has been working for almost 7 years in the Payment Terminal Services, Real-Estate, E-Commerce, Retail, Digital Marketing and Advertising,  Solar Company, Hospitality and BPO Industries where she supported the following tasks:
    • Purchasing Head
    • Procurement Officer and Supervisor
    • Data Entry Specialist
    • E-commerce Junior Project Manager
    • E-commerce Virtual Assistant/Chat Support
    • Facilities Associate
    • Technical Support
    • Customer Service
    • Phone Support 
    • Administrative tasks
    • Order Processing
    • Creating PO (Purchase Order) and processing Purchase Requisition
  • She is proficient using Google Suites, MS office, Trello and Canva.
  • She considers herself as harworking and dedicated person.
  • She can start ASAP, amendable working any shifts, and open for any full-time or part-time role.
Predictive Index Profile - Operator

Strongest Behavior
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angela Rose has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Angela Rose will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


 

Employment History

E-Commerce Customer Service VA

Industry:

Retail / Merchandise

Employment Period:

August 2020 to March 2021 (6 Months)

Duties and Responsibilities:

  • Answer emails and chat inquiries on Help Scout.
  • Create and manage tickets on Trello.
  • Source winning products and niches on AliExpress and AdSpy.
  • Edit pictures and GIFs for product listings.
  • Create product funnels and product pages on Shopify.
  • Upload products to Shopify platform.

Procurement Supervisor/Officer/E-Commerce Customer Service Junior Project Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2021 to January 2022 (6 Months)

Duties and Responsibilities:

  • Fulfill and validate purchase requests from all departments.
  • Perform strategic sourcing and negotiate with vendors.
  • Process purchase orders and other purchasing documents.
  • Maintain vendor files and documents.
  • Create and manage the team schedule.
  • Coordinate with Finance regarding payment status.
  • Monitor the inventory and maintenance of office equipment.
  • Negotiate pricing and implement effective pricing strategies.
  • Create purchase orders (POs) and process purchase requisitions from employees.
  • Request payments from the finance department for approved quotations and orders.
  • Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
  • Handle order processing and fulfillment from E-commerce and Social Media platforms.
  • Upload and organize products and details on Seller Center platforms.
  • Coordinate packing, booking logistics, and shipments.
  • Source potential leads and maintain relationships with vendors.
  • Present merchant decks to sellers.
  • Deliver excellent customer service to internal stakeholders and external vendors.

Admin and Purchasing Head

Industry:

Others

Employment Period:

February 2022 to August 2023 (17 Months)

Duties and Responsibilities:

  • Fulfilled and validated purchase requests for all departments.
  • Created purchase orders.
  • Conducted strategic sourcing and negotiated with vendors.
  • Processed purchase orders and other purchasing documents.
  • Maintained vendor files and records.
  • Sent Statements of Account (SOA) to merchants and cli

Medical Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

March 2024 to June 2024 (2 Months)

Duties and Responsibilities:

  • Provided patient care, handled phone calls, created phone notes, and managed tasks.
  • Managed correspondence, accounts receivable, and performed billing and coding tasks.
  • Coordinated with various departments to ensure smooth operations.
  • Managed emails and performed a variety of medical administrative tasks.
  • Updated and followed up on orders in Durable Medical Equipment (DME).
  • Plotted and updated the provider's schedule in Dr. Chrono.
  • Served as the executive assistant to the Director of Operations.

Data Entry Specialist

Industry:

Property / Real Estate

Employment Period:

April 2022 to January 2023 (9 Months)

Duties and Responsibilities:

  • Created spreadsheets to track important customer information.
  • Transferred data from hard copies to a digital database.
  • Updated customer information in the database.
  • Organized existing data in spreadsheets.
  • Verified outdated data and made necessary updates to records.
  • Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to May 2016 (5 Months)

Duties and Responsibilities:

  • Provide daily technical support to users of various computer systems.
  • Answer user questions promptly and accurately.
  • Analyze and diagnose system problems.
  • Quickly implement solutions to restore proper system operation.
  • Ensure high-quality service and maintain system performance standards.
  • Document issues and resolutions for future reference.
  • Collaborate with other IT team members to improve support processes.

Facilities Associate and Customer Service

Industry:

Hotel / Hospitality

Employment Period:

November 2016 to April 2018 (17 Months)

Duties and Responsibilities:

  • Welcome clients and guests warmly.
  • Answer incoming calls and emails promptly.
  • Monitor and receive incoming and outgoing documents.
  • Book and manage meeting rooms.
  • Monitor and maintain office supplies and materials.
  • Address facilities concerns efficiently.
  • Organize and release lockers to agents.

Front Desk Receptionist F&B / Customer Service

Industry:

Hotel / Hospitality

Employment Period:

July 2016 to November 2016 (4 Months)

Duties and Responsibilities:

  • Welcome and greet hotel guests warmly.
  • Assist guests to their respective tables and chairs.
  • Manage table reservations efficiently.
  • File and organize important documents.
  • Provide exceptional customer service to ensure guest satisfaction.
  • Handle guest inquiries and resolve any issues promptly.
  • Offer information about hotel services, amenities, and local attractions.
  • Ensure the front desk area is tidy and presentable.
  • Coordinate with other hotel departments to enhance guest experiences.

Healthcare Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

March 2023 to October 2025 (31 Months)

Duties and Responsibilities:

H andling correspondence, managing accounts receivable, and performing - Patient Care, Phone calls, creating phone notes and managing tasks. - billing and coding tasks. - Coordinating with various departments to ensure smooth operations. - Managing emails and performing various medical administrative tasks. - Updating and following up on orders in DME (Durable Medical Equipment) - Plotting and updating Provider's schedule in Dr. Chrono. - - Executive assistant of Director of Operations.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

March 30, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Procurement, Purchasing Management, eCommerce, Administrative Skills, Data Entry,

INTERMEDIATE ★★

    Video EditingCustomer Service

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16424888280
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: Intel® Core™ i5-9300H CPU @ 2.40 GHz 2.40 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.38/hr

Emmalyn

Candidate ID: 436876


ADVANCED

    Data Entry, Research, Email Handling, Calendar Management...

INTERMEDIATE

    Documentations, Communication Skills, Document Formatting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.38 per hour or $USD 639.26 per month

Full Time: $USD 7.38 per hour or $USD 1278.52 per month

Remote Staff Recruiter Comments

  • Emma has over 14 years of work experience within Accounting, Government industries.
  • Her skills includes the following:
    • Admin Support
    • Data entry
    • Research
    • Email Support
    • Events Management
    • Calendar Management
  • Proficient in using the following tools/technologies:
    • Google Suite
    • DocuSign
    • Google Drive
    • Canva
    • MS Outlook
  • She is available to start immediately



Predictive Index Behavioral Profile -  Adapter

Strongest Behaviors
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.



Behavioral Summary

This is a valid Behavioral Assessment, and this individual does not need to take the assessment again.

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Emmalyn is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


Employment History

Industry:

Accounting / Audit / Tax

Employment Period:

August 2013 to March 2022 (103 Months)

Duties and Responsibilities:

  • Creation, management, and updating of data of licensed professionals
  • Coordination, processing of documents for renewal of accreditation licenses
  • Research, initiate and maintain communications between the Firm and regulatory agencies of the applicants:
    • This could range from inquiries on completion of documents, the status of their application, and the release date of the renewed file
  • Provide solutions to diminish pain points when dealing with complex challenges that are present during a client’s application:
    • This could range from proper timing, how to respond, escalate complex issues to superiors, assurances that transaction(s) will go smoothly, finding the necessary information that is not readily available especially in terms of procedures and requirements
  • Assisted/co-hosted company-held seminars and webinars, along with:
    • Creating a spreadsheet database for prospective clients who expressed interest in attending
    • Coordinated with the Finance Team to insured the client(s) processing of their invoices, Official Receipts, collection, follow-up, and release of documents upon obtaining confirmation of payment(s)
    • Provided suggestions and insights to prevent and/or minimize possible issues and conflicts
    • Drafted and send E-mail communications and announcements (in memo format) as approved by superiors

Industry:

Architectural Services / Interior Designing

Employment Period:

September 2012 to December 2012 (3 Months)

Duties and Responsibilities:

  • Charged with internal and external communications
  • Management of the Firm's rolodex
  • Handled, scheduled and organized external meetings

Industry:

Government / Defence

Employment Period:

July 2007 to June 2011 (47 Months)

Duties and Responsibilities:

  • Accepted applications for initial registration and renewal of professional licenses of various professions covered by the Commission
  • Processed and released the requested documents of licensed professionals (ranging from IDs to Certificates)
  • Assisted in administration of exams and ensured that the board examinees were able to understand the instructions and complied with the Commission's protocols and guidelines.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Research, Email Handling, Calendar Management, Administrative Skills, Electronic data filing, Email Support,

INTERMEDIATE ★★

    DocumentationsCommunication SkillsDocument Formatting

Work at Home Capabilities:

  • Internet Bandwidth: 15 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.38/hr

Emmalyn

Candidate ID: 436876


ADVANCED

    Data Entry, Research, Email Handling, Calendar Management...

INTERMEDIATE

    Documentations, Communication Skills, Document Formatting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.38 per hour or $USD 639.26 per month

Full Time: $USD 7.38 per hour or $USD 1278.52 per month

Remote Staff Recruiter Comments

  • Emma has over 14 years of work experience within Accounting, Government industries.
  • Her skills includes the following:
    • Admin Support
    • Data entry
    • Research
    • Email Support
    • Events Management
    • Calendar Management
  • Proficient in using the following tools/technologies:
    • Google Suite
    • DocuSign
    • Google Drive
    • Canva
    • MS Outlook
  • She is available to start immediately



Predictive Index Behavioral Profile -  Adapter

Strongest Behaviors
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.



Behavioral Summary

This is a valid Behavioral Assessment, and this individual does not need to take the assessment again.

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Emmalyn is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


Employment History

Industry:

Accounting / Audit / Tax

Employment Period:

August 2013 to March 2022 (103 Months)

Duties and Responsibilities:

  • Creation, management, and updating of data of licensed professionals
  • Coordination, processing of documents for renewal of accreditation licenses
  • Research, initiate and maintain communications between the Firm and regulatory agencies of the applicants:
    • This could range from inquiries on completion of documents, the status of their application, and the release date of the renewed file
  • Provide solutions to diminish pain points when dealing with complex challenges that are present during a client’s application:
    • This could range from proper timing, how to respond, escalate complex issues to superiors, assurances that transaction(s) will go smoothly, finding the necessary information that is not readily available especially in terms of procedures and requirements
  • Assisted/co-hosted company-held seminars and webinars, along with:
    • Creating a spreadsheet database for prospective clients who expressed interest in attending
    • Coordinated with the Finance Team to insured the client(s) processing of their invoices, Official Receipts, collection, follow-up, and release of documents upon obtaining confirmation of payment(s)
    • Provided suggestions and insights to prevent and/or minimize possible issues and conflicts
    • Drafted and send E-mail communications and announcements (in memo format) as approved by superiors

Industry:

Architectural Services / Interior Designing

Employment Period:

September 2012 to December 2012 (3 Months)

Duties and Responsibilities:

  • Charged with internal and external communications
  • Management of the Firm's rolodex
  • Handled, scheduled and organized external meetings

Industry:

Government / Defence

Employment Period:

July 2007 to June 2011 (47 Months)

Duties and Responsibilities:

  • Accepted applications for initial registration and renewal of professional licenses of various professions covered by the Commission
  • Processed and released the requested documents of licensed professionals (ranging from IDs to Certificates)
  • Assisted in administration of exams and ensured that the board examinees were able to understand the instructions and complied with the Commission's protocols and guidelines.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Research, Email Handling, Calendar Management, Administrative Skills, Electronic data filing, Email Support,

INTERMEDIATE ★★

    DocumentationsCommunication SkillsDocument Formatting

Work at Home Capabilities:

  • Internet Bandwidth: 15 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Carmela

Candidate ID: 431775


ADVANCED

    Administrative Skills, Customer Handling, Communication Skills, MS Teams...

INTERMEDIATE

    Data Entry, Canva...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
  • She then transitioned as a virtual assistant where some of her responsibilities include:
    • data entry
    • outbound calls to prospective client
    • appointment setting
    • recruitment
  • She has became a healthcare virtual assistant where she performs the following:
    • inbound and outbound calls to and from patients
    • liaise between patients and providers
    • appointment setting
  • She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
    • job posting
    • credentialing
    • interviewing
    • onboarding
  • She is knowledgeable on the following tools:
    • Kamana
    • Jazz HR
    • ZipRecruiter
    • Nurses.com
    • Indeed
  • She is ready to start after a week.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors:

  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary:

Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk,  Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


 

Employment History

FRAUD ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2018 to July 2019 (16 Months)

Duties and Responsibilities:

  • Provide excellent customer service while in a high call volume and fast-paced environment.
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
  • Ensure confidentiality of all information collected during an investigation.
  • Recommend anti-fraud processes for changing transaction patterns and trends.

CUSTOMER SERVICE REPRESENTATIVE / EMAIL SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to December 2020 (15 Months)

Duties and Responsibilities:

  • Responding to customer inquiries quickly, directly, and concisely.
  • Being able to communicate effectively in a fast-paced, written medium.
  • Ensured customer satisfaction by handling day-to-day affairs.
  • Multi-task effectively
  • Identifying customers' needs and helping a customer with their concerns

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to March 2021 (2 Months)

Duties and Responsibilities:

  • Helping the client with a personal task
  • Data Entry
  • Hire New team members
  • Make outbound calls to prospective clients for the Inside Sales rep to close
  • Appointment Setting Experience calling B2B client
  • Schedule Team meeting

VIRTUAL ASSISTANT

Industry:

Banking / Financial Services

Employment Period:

February 2021 to August 2023 (30 Months)

Duties and Responsibilities:

  • Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
  • Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
  • Providing administrative support which includes (data entry, appointment scheduling).
  • Has excellent communication skills.

RECRUITER

Industry:

Healthcare / Medical

Employment Period:

September 2021 to March 2022 (5 Months)

Duties and Responsibilities:

  • Responsible for meeting hiring goals and sourcing and screening candidates.
  • Coordinating the interview process.
  • Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
  • Posting on Facebook (creating good content and graphic designing).
  • Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
  • Ensure consistency between expectation and candidates preferences.

Scheduling Coordinator

Industry:

Healthcare / Medical

Employment Period:

July 2024 to June 2025 (10 Months)

Duties and Responsibilities:

Scheduling support - make sure there's no vacant shift to support the individual.

Education History

Field of Study:

Agriculture/Aquaculture/Forestry

Major:

Upland Farming

Graduation Date:

February 27, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Customer Handling, Communication Skills, MS Teams, Staff Scheduling, Fraud Analysis,

INTERMEDIATE ★★

    Data EntryCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 13.70, Upload: 63.54
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Carmela

Candidate ID: 431775


ADVANCED

    Administrative Skills, Customer Handling, Communication Skills, MS Teams...

INTERMEDIATE

    Data Entry, Canva...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.78 per hour or $USD 674.22 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
  • She then transitioned as a virtual assistant where some of her responsibilities include:
    • data entry
    • outbound calls to prospective client
    • appointment setting
    • recruitment
  • She has became a healthcare virtual assistant where she performs the following:
    • inbound and outbound calls to and from patients
    • liaise between patients and providers
    • appointment setting
  • She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
    • job posting
    • credentialing
    • interviewing
    • onboarding
  • She is knowledgeable on the following tools:
    • Kamana
    • Jazz HR
    • ZipRecruiter
    • Nurses.com
    • Indeed
  • She is ready to start after a week.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors:

  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary:

Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk,  Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


 

Employment History

FRAUD ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2018 to July 2019 (16 Months)

Duties and Responsibilities:

  • Provide excellent customer service while in a high call volume and fast-paced environment.
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
  • Ensure confidentiality of all information collected during an investigation.
  • Recommend anti-fraud processes for changing transaction patterns and trends.

CUSTOMER SERVICE REPRESENTATIVE / EMAIL SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to December 2020 (15 Months)

Duties and Responsibilities:

  • Responding to customer inquiries quickly, directly, and concisely.
  • Being able to communicate effectively in a fast-paced, written medium.
  • Ensured customer satisfaction by handling day-to-day affairs.
  • Multi-task effectively
  • Identifying customers' needs and helping a customer with their concerns

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to March 2021 (2 Months)

Duties and Responsibilities:

  • Helping the client with a personal task
  • Data Entry
  • Hire New team members
  • Make outbound calls to prospective clients for the Inside Sales rep to close
  • Appointment Setting Experience calling B2B client
  • Schedule Team meeting

VIRTUAL ASSISTANT

Industry:

Banking / Financial Services

Employment Period:

February 2021 to August 2023 (30 Months)

Duties and Responsibilities:

  • Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
  • Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
  • Providing administrative support which includes (data entry, appointment scheduling).
  • Has excellent communication skills.

RECRUITER

Industry:

Healthcare / Medical

Employment Period:

September 2021 to March 2022 (5 Months)

Duties and Responsibilities:

  • Responsible for meeting hiring goals and sourcing and screening candidates.
  • Coordinating the interview process.
  • Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
  • Posting on Facebook (creating good content and graphic designing).
  • Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
  • Ensure consistency between expectation and candidates preferences.

Scheduling Coordinator

Industry:

Healthcare / Medical

Employment Period:

July 2024 to June 2025 (10 Months)

Duties and Responsibilities:

Scheduling support - make sure there's no vacant shift to support the individual.

Education History

Field of Study:

Agriculture/Aquaculture/Forestry

Major:

Upland Farming

Graduation Date:

February 27, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Customer Handling, Communication Skills, MS Teams, Staff Scheduling, Fraud Analysis,

INTERMEDIATE ★★

    Data EntryCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 13.70, Upload: 63.54
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.07/hr

Madonna

Candidate ID: 426094


ADVANCED

    Computer Literacy, Communication Skills, Customer Service, Collections...

INTERMEDIATE

    Zendesk, Salesforce.com, Shopify, Product Listing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time Australian Western Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.07 per hour or $USD 613.04 per month

Full Time: $USD 7.07 per hour or $USD 1226.07 per month

Remote Staff Recruiter Comments

  • Madonna Laureen has worked for more than 10 years within various BPO industries.
  • Since 2012, she has been in customer service and provided support via email, chat, and calls.
  • She handled collections, banking, food delivery, and Telco accounts.
  • Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
  • She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
  • Well-versed with software tools such as:
    • CRM
    • MS word
    • MS Excel
    • Outlook
    • Zendesk 
    • Salesforce 
    • Shopify 
  • She is available to start immediately.
Predictive Index Behavioral Profile - Guardian
https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 


Employment History

Sales Support

Industry:

Retail / Merchandise

Employment Period:

February 2022 to March 2023 (12 Months)

Duties and Responsibilities:

  • Add and update product listings
  • Find or write a description and specifications in table format (using basic HTML tags)
  • Add specific product configurations and stock lines (where applicable).
  • Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
  • Find and link to any appropriate YouTube videos relating to the product.
  • Create links to related products such as accessories or consumables.

General Care Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2012 to September 2012 (3 Months)

Duties and Responsibilities:

  • Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
  • Maintained engaging conversations with customers to build relationships and upsell further products.
  • Assisted customers with product-related questions, feedback, and complaints.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Kept detailed records of customer interactions for future reference.

First Line Technical Support/CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to September 2013 (2 Months)

Duties and Responsibilities:

  • Completed logs and job reports for service calls at end of shift to preserve accurate information.
  • Communicated product and machine failure details to address and resolve root causes.
  • Assisted customers with product-related questions, feedback and complaints.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Input customer information, call notes and personal data onto internal database.

Collections Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2013 to November 2017 (48 Months)

Duties and Responsibilities:

  • Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
  • Processed payments over the phone and set up recurring drafts.
  • Collaborate with the team to address team goals and reach KPI’s.
  • Input customer information, call notes, and personal data onto the internal database.
  • Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
  • Resolved direct debit issues and complaints promptly
  • Offer payment solutions according to the hierarchy

Customer Service Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to July 2021 (5 Months)

Duties and Responsibilities:

  • Ensures all customer orders were acknowledged and processed promptly.
  • Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
  • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
  • Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Computer Literacy, Communication Skills, Customer Service, Collections, Typing, Social Media, Phone Support, Email Handling, Chat Support, Negotiation,

INTERMEDIATE ★★

    ZendeskSalesforce.comShopifyProduct Listing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 29.61, Upload: 43.38
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Generic
  • Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.07/hr

Madonna

Candidate ID: 426094


ADVANCED

    Computer Literacy, Communication Skills, Customer Service, Collections...

INTERMEDIATE

    Zendesk, Salesforce.com, Shopify, Product Listing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time Australian Western Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.07 per hour or $USD 613.04 per month

Full Time: $USD 7.07 per hour or $USD 1226.07 per month

Remote Staff Recruiter Comments

  • Madonna Laureen has worked for more than 10 years within various BPO industries.
  • Since 2012, she has been in customer service and provided support via email, chat, and calls.
  • She handled collections, banking, food delivery, and Telco accounts.
  • Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
  • She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
  • Well-versed with software tools such as:
    • CRM
    • MS word
    • MS Excel
    • Outlook
    • Zendesk 
    • Salesforce 
    • Shopify 
  • She is available to start immediately.
Predictive Index Behavioral Profile - Guardian
https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 


Employment History

Sales Support

Industry:

Retail / Merchandise

Employment Period:

February 2022 to March 2023 (12 Months)

Duties and Responsibilities:

  • Add and update product listings
  • Find or write a description and specifications in table format (using basic HTML tags)
  • Add specific product configurations and stock lines (where applicable).
  • Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
  • Find and link to any appropriate YouTube videos relating to the product.
  • Create links to related products such as accessories or consumables.

General Care Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2012 to September 2012 (3 Months)

Duties and Responsibilities:

  • Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
  • Maintained engaging conversations with customers to build relationships and upsell further products.
  • Assisted customers with product-related questions, feedback, and complaints.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Kept detailed records of customer interactions for future reference.

First Line Technical Support/CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to September 2013 (2 Months)

Duties and Responsibilities:

  • Completed logs and job reports for service calls at end of shift to preserve accurate information.
  • Communicated product and machine failure details to address and resolve root causes.
  • Assisted customers with product-related questions, feedback and complaints.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Input customer information, call notes and personal data onto internal database.

Collections Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2013 to November 2017 (48 Months)

Duties and Responsibilities:

  • Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
  • Processed payments over the phone and set up recurring drafts.
  • Collaborate with the team to address team goals and reach KPI’s.
  • Input customer information, call notes, and personal data onto the internal database.
  • Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
  • Resolved direct debit issues and complaints promptly
  • Offer payment solutions according to the hierarchy

Customer Service Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to July 2021 (5 Months)

Duties and Responsibilities:

  • Ensures all customer orders were acknowledged and processed promptly.
  • Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
  • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
  • Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Computer Literacy, Communication Skills, Customer Service, Collections, Typing, Social Media, Phone Support, Email Handling, Chat Support, Negotiation,

INTERMEDIATE ★★

    ZendeskSalesforce.comShopifyProduct Listing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 29.61, Upload: 43.38
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Generic
  • Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.79/hr

Arvin

Candidate ID: 423953


ADVANCED

    Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support...

INTERMEDIATE

    Data Entry, Social Media Management, Salesforce CRM, Microsoft Office...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
  • He was previously promoted to Team Leader and supervised a team.
  • He is competent in providing support to the following:
    • Customer Service - calls, email and chat
    • Email Management
    • Appointment Setting
    • Lead Generation
    • Telemarketing
    • Data Management
    • Management roles (e.g. Team Leader)
    • Administrative tasks
  • He is proficient in using the following tools:
    • Amdocs
    • Salesforce
    • Google Spreadsheets
    • LinkedIn Sales Navigator
    • Avaya Phone System
    • Jira
    • Trello
    • Zenoti
    • Slack
    • MS Office
  • He is available to start by April 22 as he is currently working full-time.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Arvin will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. 

Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2010 to June 2011 (7 Months)

Duties and Responsibilities:

  • Provide clear and concise solutions/ instructions to customers

Technical/Customer Service Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2011 to November 2014 (40 Months)

Duties and Responsibilities:

  • Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
  • Knowledge in handling billing and other general concerns of the customers.
  • Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to September 2017 (33 Months)

Duties and Responsibilities:

  • With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
  • Ensure that employees follow the company’s policies and procedures
  • Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
  • Handle Escalations

Data Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2017 to February 2019 (15 Months)

Duties and Responsibilities:

  • Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

Sales Development Representative

Industry:

Law / Legal

Employment Period:

February 2019 to September 2020 (19 Months)

Duties and Responsibilities:

  • Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
  • Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
  • Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
  • Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to July 2022 (21 Months)

Duties and Responsibilities:

  • Social Media Manager
  • Customer Service
  • Admin Tasks
  • Lead Generation

Customer Support Operator

Industry:

Sports

Employment Period:

November 2022 to July 2024 (20 Months)

Duties and Responsibilities:

November 2022 - present
  • Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
  • Communicate with clients, answering questions and solving issues where required
  • Help improve the GRID product suite based on customer feedback and defects you’ve identified
  • Record data quality issues and process issues
  • Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
  • Expand on game and GRID product knowledge to improve our service quality
  • Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

May 2, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support, Customer Support, Customer Service,

INTERMEDIATE ★★

    Data EntrySocial Media ManagementSalesforce CRMMicrosoft OfficeGoogle Docs

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/10767299994
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5-1035G1
  • Operating System: Windows 11

All-inclusive Rate: USD $8.79/hr

Arvin

Candidate ID: 423953


ADVANCED

    Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support...

INTERMEDIATE

    Data Entry, Social Media Management, Salesforce CRM, Microsoft Office...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.79 per hour or $USD 761.64 per month

Full Time: $USD 8.79 per hour or $USD 1523.27 per month

Remote Staff Recruiter Comments

  • Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
  • He was previously promoted to Team Leader and supervised a team.
  • He is competent in providing support to the following:
    • Customer Service - calls, email and chat
    • Email Management
    • Appointment Setting
    • Lead Generation
    • Telemarketing
    • Data Management
    • Management roles (e.g. Team Leader)
    • Administrative tasks
  • He is proficient in using the following tools:
    • Amdocs
    • Salesforce
    • Google Spreadsheets
    • LinkedIn Sales Navigator
    • Avaya Phone System
    • Jira
    • Trello
    • Zenoti
    • Slack
    • MS Office
  • He is available to start by April 22 as he is currently working full-time.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Arvin will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. 

Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2010 to June 2011 (7 Months)

Duties and Responsibilities:

  • Provide clear and concise solutions/ instructions to customers

Technical/Customer Service Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2011 to November 2014 (40 Months)

Duties and Responsibilities:

  • Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
  • Knowledge in handling billing and other general concerns of the customers.
  • Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to September 2017 (33 Months)

Duties and Responsibilities:

  • With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
  • Ensure that employees follow the company’s policies and procedures
  • Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
  • Handle Escalations

Data Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2017 to February 2019 (15 Months)

Duties and Responsibilities:

  • Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

Sales Development Representative

Industry:

Law / Legal

Employment Period:

February 2019 to September 2020 (19 Months)

Duties and Responsibilities:

  • Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
  • Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
  • Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
  • Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to July 2022 (21 Months)

Duties and Responsibilities:

  • Social Media Manager
  • Customer Service
  • Admin Tasks
  • Lead Generation

Customer Support Operator

Industry:

Sports

Employment Period:

November 2022 to July 2024 (20 Months)

Duties and Responsibilities:

November 2022 - present
  • Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
  • Communicate with clients, answering questions and solving issues where required
  • Help improve the GRID product suite based on customer feedback and defects you’ve identified
  • Record data quality issues and process issues
  • Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
  • Expand on game and GRID product knowledge to improve our service quality
  • Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

May 2, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support, Customer Support, Customer Service,

INTERMEDIATE ★★

    Data EntrySocial Media ManagementSalesforce CRMMicrosoft OfficeGoogle Docs

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/10767299994
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5-1035G1
  • Operating System: Windows 11

All-inclusive Rate: USD $11.81/hr

Charlene

Candidate ID: 417863


ADVANCED

    Administrative Skills, Cashiering, Communication Skills, Cooking...

INTERMEDIATE

    Data Entry, Data Mining, Data Encoding, CRM...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

  • Charlene has been working since  2012 and has handled roles such as investment specialist, Sales Assistant, food and safety inspector, and Marketing Officer within real estate, Petroleum, Hospitality, and Restaurant industries.
  • She honed Administrative support, data entry, data mining, research, data encoding Cashiering, data collection, Customer Handling, Customer Service, Documentations, data management, and email management 
  • Has experience working with middles eastern clients.
  • Proficient in Software tools like:
    • Canva
    • MS word
    • MS Excel
    • Spreadsheet 
    • Google search
  • She can start immediately 
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.



Behavioral Summary

Charlene Joan is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Charlene Joan plans ahead, double checks, and follows up carefully on decisions and actions.


 

Employment History

Marketing and Admin Officer

Industry:

Employment Period:

August 2011 to April 2021 (116 Months)

Duties and Responsibilities:

  • Supervise the cafe
  • Manage sales inventory, filing, documentations
  • Generate checklist of products and managing staff duties

Investment Specialist

Industry:

Property / Real Estate

Employment Period:

March 2012 to August 2013 (17 Months)

Duties and Responsibilities:

  • Promote the quality of the land
  • Gain more clients and reached the company's goal
  • Be a competitive and aggressive real estate agent

Sales Assistant

Industry:

Oil / Gas / Petroleum

Employment Period:

November 2013 to December 2015 (25 Months)

Duties and Responsibilities:

  • Accommodate clients with their requirements
  • Customer service and merchandising
  • Provide products in their highest standard

Food and Safety Inspector

Industry:

Hotel / Hospitality

Employment Period:

December 2016 to April 2019 (27 Months)

Duties and Responsibilities:

  • Inspect the quality of the food on the basis of food and safety hygiene
  • Ensuring food safety, security, and sanitation systems
  • Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

Virtual Assistant

Industry:

Others

Employment Period:

June 2021 to August 2021 (2 Months)

Duties and Responsibilities:

  • Virtual Assistance
  • Graphic Design
  • Training
  • Admin tasks

Virtual Admin Assistant

Industry:

Consulting (Business & Management)

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

  • Email Management
  • Video Editing
  • Kajabi, Graphic Design (Canva)
  • Admin tasks

Project Coordinator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2022 to February 2025 (35 Months)

Duties and Responsibilities:

  • Email Marketing
  • Email Management
  • Project Management
  • Website Management
  • Social Media Management
  • Graphic Design
  • Client Communication
  • Admin tasks

Education History

Field of Study:

Mass Communications

Major:

Communication Arts

Graduation Date:

April 5, 2006

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Mass Communications

Major:

Broadcasting

Graduation Date:

March 23, 2004

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Mass Communications

Major:

Communication Arts

Graduation Date:

March 20, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Cashiering, Communication Skills, Cooking, Customer Handling, Customer Service, Documentations,

INTERMEDIATE ★★

    Data Entry, Data Mining, Data Encoding, CRM, Email managementWebsite ManagementEmail MarketingElementorProject Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15092103938.png
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $11.81/hr

Charlene

Candidate ID: 417863


ADVANCED

    Administrative Skills, Cashiering, Communication Skills, Cooking...

INTERMEDIATE

    Data Entry, Data Mining, Data Encoding, CRM...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.81 per hour or $USD 2047.75 per month

Remote Staff Recruiter Comments

  • Charlene has been working since  2012 and has handled roles such as investment specialist, Sales Assistant, food and safety inspector, and Marketing Officer within real estate, Petroleum, Hospitality, and Restaurant industries.
  • She honed Administrative support, data entry, data mining, research, data encoding Cashiering, data collection, Customer Handling, Customer Service, Documentations, data management, and email management 
  • Has experience working with middles eastern clients.
  • Proficient in Software tools like:
    • Canva
    • MS word
    • MS Excel
    • Spreadsheet 
    • Google search
  • She can start immediately 
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.



Behavioral Summary

Charlene Joan is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Charlene Joan plans ahead, double checks, and follows up carefully on decisions and actions.


 

Employment History

Marketing and Admin Officer

Industry:

Employment Period:

August 2011 to April 2021 (116 Months)

Duties and Responsibilities:

  • Supervise the cafe
  • Manage sales inventory, filing, documentations
  • Generate checklist of products and managing staff duties

Investment Specialist

Industry:

Property / Real Estate

Employment Period:

March 2012 to August 2013 (17 Months)

Duties and Responsibilities:

  • Promote the quality of the land
  • Gain more clients and reached the company's goal
  • Be a competitive and aggressive real estate agent

Sales Assistant

Industry:

Oil / Gas / Petroleum

Employment Period:

November 2013 to December 2015 (25 Months)

Duties and Responsibilities:

  • Accommodate clients with their requirements
  • Customer service and merchandising
  • Provide products in their highest standard

Food and Safety Inspector

Industry:

Hotel / Hospitality

Employment Period:

December 2016 to April 2019 (27 Months)

Duties and Responsibilities:

  • Inspect the quality of the food on the basis of food and safety hygiene
  • Ensuring food safety, security, and sanitation systems
  • Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

Virtual Assistant

Industry:

Others

Employment Period:

June 2021 to August 2021 (2 Months)

Duties and Responsibilities:

  • Virtual Assistance
  • Graphic Design
  • Training
  • Admin tasks

Virtual Admin Assistant

Industry:

Consulting (Business & Management)

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

  • Email Management
  • Video Editing
  • Kajabi, Graphic Design (Canva)
  • Admin tasks

Project Coordinator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2022 to February 2025 (35 Months)

Duties and Responsibilities:

  • Email Marketing
  • Email Management
  • Project Management
  • Website Management
  • Social Media Management
  • Graphic Design
  • Client Communication
  • Admin tasks

Education History

Field of Study:

Mass Communications

Major:

Communication Arts

Graduation Date:

April 5, 2006

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Mass Communications

Major:

Broadcasting

Graduation Date:

March 23, 2004

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Mass Communications

Major:

Communication Arts

Graduation Date:

March 20, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Cashiering, Communication Skills, Cooking, Customer Handling, Customer Service, Documentations,

INTERMEDIATE ★★

    Data Entry, Data Mining, Data Encoding, CRM, Email managementWebsite ManagementEmail MarketingElementorProject Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15092103938.png
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Gerald

Candidate ID: 412315


ADVANCED

    Teaching, Office Administration, Computer Maintenance, Technical Support...

INTERMEDIATE

    Customer Service, Proofreading...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Gerald has been working for more than 10 years.
  • He has gained experience/expertise with:
    • Customer Service
    • Technical Support
    • Data Encoding
    • Online English/Science Teaching
    • Real estate sales
  • He used to work in the BPO and Real Estate industries and recently he transitioned to working permanently on a homebased set-up doing online English teaching to mostly Japanese students.
  • He is adept with using tools/technologies such as Avaya, CRM and Skype
  • He's also skilled with handling inbound calls, email & chat.
  • He used to be promoted as well from an agent to supervisory role when he worked in the BPO industry
  • He can start ASAP

Predictive Index Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Gerald has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

ESL teacher

Industry:

Education

Employment Period:

March 2014 to November 2024 (127 Months)

Duties and Responsibilities:

  • As a certified ESL teacher with TEFL license, I was teaching English for my full-time job
  • I have taught basic English and Advance Business English for adult professionals and children.
  • I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination.
  • I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties.
  • I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013,
  • When it comes to teaching, I adjust myself depending on the level of the students
  • I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them
  • For younger students I can make it fun
  • For adults I make it formal and relatable/applicable to their work or everyday life.

Amazon VA Specialist (Product Researcher/ Product Listing Specialist/ Customer Care)

Industry:

Consumer Products / FMCG

Employment Period:

May 2023 to May 2025 (23 Months)

Duties and Responsibilities:

As a student of AmazeNation, I had the opportunity to work with an Amazon seller client who entrusted me with both product research and account management responsibilities. My primary role as an Amazon VA Specialist was to identify winning products with a high potential for profitability. Product Research Process Using the client’s paid Helium 10 subscription, I followed a systematic process: 1. Keyword & ASIN Validation ◦ I would begin by searching for a specific keyword or product ASIN (e.g., “Wooden Butterfly Display”) on Amazon. ◦ The target keyword needed to appear in at least 90% of the Amazon search results to ensure strong search relevance and visibility. 2. Helium 10 Black Box Filtering ◦ I used Helium 10’s Black Box tool to apply filters based on the client's specific criteria such as: ▪ Review Count ▪ Review Rating ▪ Best Seller Rank (BSR) 3. Revenue & Price Analysis ◦ I evaluated monthly revenue and pricing data to ensure alignment with the client’s financial goals. 4. Product Qualification ◦ Once a product met all the above criteria, I compiled its information in our shared Excel sheet. ◦ I also checked for additional qualifications: ▪ Patent or trademark restrictions ▪ HAZMAT status ▪ PPC eligibility ▪ Whether the item was breakable or electronic ◦ If the product passed all checks, I would then present it to the client for final approval. I built a strong, trust-based relationship with the client—working with them felt more like collaborating with a friend. Account Management Responsibilities In addition to product research, I served as the Amazon Account Manager. I handled a wide range of daily, weekly, and monthly tasks to maintain and grow the client’s Amazon business. Daily Tasks • Responding to Buyer-Seller Messages • Answering Product Questions on Listings • Commenting on Positive and Negative Reviews • Replying to Customer Feedback • Confirming and Refunding Orders • Manually Shipping Orders • Monitoring and Analyzing Amazon Advertising Campaigns Weekly Tasks • In-depth Analysis of Amazon Ads Performance • Inventory Updates • Listing Performance Analysis • Continued Product Research Monthly Tasks • Keyword Research • Listing Optimization • Competitor Monitoring • Creating New Product Images Overall, my experience at AmazeNation helped me develop strong proficiency in Amazon FBA operations, Helium 10 tools, and e-commerce account management. I consistently delivered value by blending data-driven research with responsive customer and account management.

Virtual Assistant Cold Caller for Real Estates

Industry:

Property / Real Estate

Employment Period:

July 2021 to December 2021 (5 Months)

Duties and Responsibilities:

  • With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers.
  • I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing.
  • I enjoyed being a cold caller even with a time tracker.
  • I have learned some skills in being a cold caller such as.
    • Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question 
    • One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable.
    • Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.

Technical Support for Verizon Communications

Industry:

Telecommunication

Employment Period:

January 2013 to October 2014 (21 Months)

Duties and Responsibilities:

  • I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me.
  • I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up.
  • I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

COMPUTER SCIENCE

Graduation Date:

October 6, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Teaching, Office Administration, Computer Maintenance, Technical Support, Customer Handling, Customer Support, English Tutoring, Virtual Assistant Skills, Cold Calling,

INTERMEDIATE ★★

    Customer ServiceProofreading

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16936530087
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Desktop(brandless) Laptop (Atlus)
  • Processor: 12th Gen Intel(R) Core(TM) i3-1220P 1.50 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Gerald

Candidate ID: 412315


ADVANCED

    Teaching, Office Administration, Computer Maintenance, Technical Support...

INTERMEDIATE

    Customer Service, Proofreading...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 6.77 per hour or $USD 1173.62 per month

Remote Staff Recruiter Comments

  • Gerald has been working for more than 10 years.
  • He has gained experience/expertise with:
    • Customer Service
    • Technical Support
    • Data Encoding
    • Online English/Science Teaching
    • Real estate sales
  • He used to work in the BPO and Real Estate industries and recently he transitioned to working permanently on a homebased set-up doing online English teaching to mostly Japanese students.
  • He is adept with using tools/technologies such as Avaya, CRM and Skype
  • He's also skilled with handling inbound calls, email & chat.
  • He used to be promoted as well from an agent to supervisory role when he worked in the BPO industry
  • He can start ASAP

Predictive Index Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Gerald has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

ESL teacher

Industry:

Education

Employment Period:

March 2014 to November 2024 (127 Months)

Duties and Responsibilities:

  • As a certified ESL teacher with TEFL license, I was teaching English for my full-time job
  • I have taught basic English and Advance Business English for adult professionals and children.
  • I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination.
  • I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties.
  • I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013,
  • When it comes to teaching, I adjust myself depending on the level of the students
  • I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them
  • For younger students I can make it fun
  • For adults I make it formal and relatable/applicable to their work or everyday life.

Amazon VA Specialist (Product Researcher/ Product Listing Specialist/ Customer Care)

Industry:

Consumer Products / FMCG

Employment Period:

May 2023 to May 2025 (23 Months)

Duties and Responsibilities:

As a student of AmazeNation, I had the opportunity to work with an Amazon seller client who entrusted me with both product research and account management responsibilities. My primary role as an Amazon VA Specialist was to identify winning products with a high potential for profitability. Product Research Process Using the client’s paid Helium 10 subscription, I followed a systematic process: 1. Keyword & ASIN Validation ◦ I would begin by searching for a specific keyword or product ASIN (e.g., “Wooden Butterfly Display”) on Amazon. ◦ The target keyword needed to appear in at least 90% of the Amazon search results to ensure strong search relevance and visibility. 2. Helium 10 Black Box Filtering ◦ I used Helium 10’s Black Box tool to apply filters based on the client's specific criteria such as: ▪ Review Count ▪ Review Rating ▪ Best Seller Rank (BSR) 3. Revenue & Price Analysis ◦ I evaluated monthly revenue and pricing data to ensure alignment with the client’s financial goals. 4. Product Qualification ◦ Once a product met all the above criteria, I compiled its information in our shared Excel sheet. ◦ I also checked for additional qualifications: ▪ Patent or trademark restrictions ▪ HAZMAT status ▪ PPC eligibility ▪ Whether the item was breakable or electronic ◦ If the product passed all checks, I would then present it to the client for final approval. I built a strong, trust-based relationship with the client—working with them felt more like collaborating with a friend. Account Management Responsibilities In addition to product research, I served as the Amazon Account Manager. I handled a wide range of daily, weekly, and monthly tasks to maintain and grow the client’s Amazon business. Daily Tasks • Responding to Buyer-Seller Messages • Answering Product Questions on Listings • Commenting on Positive and Negative Reviews • Replying to Customer Feedback • Confirming and Refunding Orders • Manually Shipping Orders • Monitoring and Analyzing Amazon Advertising Campaigns Weekly Tasks • In-depth Analysis of Amazon Ads Performance • Inventory Updates • Listing Performance Analysis • Continued Product Research Monthly Tasks • Keyword Research • Listing Optimization • Competitor Monitoring • Creating New Product Images Overall, my experience at AmazeNation helped me develop strong proficiency in Amazon FBA operations, Helium 10 tools, and e-commerce account management. I consistently delivered value by blending data-driven research with responsive customer and account management.

Virtual Assistant Cold Caller for Real Estates

Industry:

Property / Real Estate

Employment Period:

July 2021 to December 2021 (5 Months)

Duties and Responsibilities:

  • With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers.
  • I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing.
  • I enjoyed being a cold caller even with a time tracker.
  • I have learned some skills in being a cold caller such as.
    • Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question 
    • One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable.
    • Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.

Technical Support for Verizon Communications

Industry:

Telecommunication

Employment Period:

January 2013 to October 2014 (21 Months)

Duties and Responsibilities:

  • I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me.
  • I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up.
  • I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

COMPUTER SCIENCE

Graduation Date:

October 6, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Teaching, Office Administration, Computer Maintenance, Technical Support, Customer Handling, Customer Support, English Tutoring, Virtual Assistant Skills, Cold Calling,

INTERMEDIATE ★★

    Customer ServiceProofreading

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16936530087
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Desktop(brandless) Laptop (Atlus)
  • Processor: 12th Gen Intel(R) Core(TM) i3-1220P 1.50 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.77/hr

Racquel

Candidate ID: 398308


ADVANCED

    Purchasing Management, Event Management, Budgeting, Sales...

INTERMEDIATE

    Back-office, Budgeting, Clerical Skills...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Remote Staff Recruiter Comments

  • She has been working since 2017 ang gained experiences in purchasing, hanlde supplies, admin, and shedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
  • She work with local and Chinese clients
  • She possess average communication skills
  • She can start ASAP

Employment History

Cashier and Bartender

Industry:

Hotel / Hospitality

Employment Period:

July 2007 to July 2008 (12 Months)

Duties and Responsibilities:

  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Handle merchandise returns and exchanges
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Sales Assistant, Cashier and Stock Clerk

Industry:

Retail / Merchandise

Employment Period:

November 2010 to July 2011 (8 Months)

Duties and Responsibilities:

  • Provide outstanding customer service before and after a sale
  • Maintain high levels of customer satisfaction
  • Help customers determine their needs then provide proper recommendations to solve their problems
  • Ask all customers for referrals
  • Develop strong relationships with customers and look for opportunities to further expand their products
  • Take full advantage of company training sessions and literature to remain current with product offerings
  • Keep all store areas clean and organized
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges
  • Accept delivered packages and ensure proper amount is inside.
  • Unload merchandise.
  • Mark items with identifying codes, such as price, stock, or inventory control codes.
  • Stock shelves with unpacked items.
  • Ensure label is clear and visible.
  • Help customers fill orders.
  • Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
  • Compute price of merchandise.
  • Keep records of sale.
  • Prepare merchandise for shipment.
  • Replenish inventory.
  • Ensure customer received product.
  • Replace damaged or missing products.
  • Operate forklift to lift or place merchandise.
  • Work with salespeople on inventory and orders.

Barista and Cashier

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2011 to October 2012 (14 Months)

Duties and Responsibilities:

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Event Planner

Industry:

Exhibitions / Event management / MICE

Employment Period:

September 2014 to January 2017 (28 Months)

Duties and Responsibilities:

  • Event planning, design and production while managing all project delivery elements within time limits
  • Liaise with clients to identify their needs and to ensure customer satisfaction
  • Conduct market research, gather information and negotiate contracts prior to closing any deals
  • Provide feedback and periodic reports to stakeholders
  • Propose ideas to improve provided services and event quality
  • Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
  • Ensure compliance with insurance, legal, health and safety obligations
  • Specify staff requirements and coordinate their activities
  • Cooperate with marketing and PR to promote and publicize event
  • Proactively handle any arising issues and troubleshoot any emerging problems on the event day
  • Conduct pre- and post – event evaluations and report on outcomes
  • Research market, identify event opportunities and generate interest 

Barista and Cashier

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

July 2017 to September 2017 (2 Months)

Duties and Responsibilities:

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Store Head (Supervisor)

Industry:

Retail / Merchandise

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

  • Manage retail staff, including cashiers and people working on the floor.
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Formulate pricing policies.
  • Determine daily coupons.
  • Ensure pricing is correct.
  • Work on store displays.
  • Attend trade shows to identify new products and services.
  • Coach, counsel, recruit, train, and discipline employees.
  • Evaluate on-the-job performance.
  • Identify current and future trends that appeal to consumers.
  • Ensure merchandise is clean and ready to be displayed.
  • Approve contracts with vendors.
  • Maintain inventory and ensure items are in stock.
  • Keep up with fluctuating supply and demand.
  • Analyze operating and financial statements for profitability ratios.
  • Ensure promotions are accurate and merchandised to the company’s standards.
  • Utilize information technology to record sales figures, for data analysis and forward planning.
  • Ensure standards for quality, customer service and health and safety are met.
  • Monitor local competitors.
  • Ensure hours of operation are in compliance with local laws.
  • Maintain store's cleanliness and health and safety measures.
  • Organize and distribute staff schedules.
  • Preside over staff meetings.
  • Help retail sales staff achieve sales targets.
  • Manage different departments within the store.
  • Handle customer questions, complaints, and issues.

Purchasing Assistant

Industry:

Hotel / Hospitality

Employment Period:

August 2017 to May 2020 (33 Months)

Duties and Responsibilities:

Manage Purchase Orders
  • One of the primary duties of a purchasing assistant is completing and maintaining purchase orders for raw goods, materials, and supplies.
  • Purchasing assistants work closely with specific departments to gather.
  • Submit orders or work across the entire organization.
  • In this role, purchasing assistants record purchases at the time of request.
  • Submit these orders for final approval from the department manager or the purchasing manager.

Oversee Shipping Schedules
  • Purchasing assistants manage pickups and drop-offs for incoming and outgoing shipments.
  • They check deliveries against purchase orders to ensure that all materials have arrived intact and in the ordered quantity.
  • They may also schedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
  • In many cases, purchasing assistants contact vendors to follow up on late or missing shipments or to report damaged goods.

Maintain Purchase Records
  • Purchasing assistants maintain detailed paper or computerized records of purchases, including quantities ordered and received, shipping information, and costs associated with the purchase.
  • They may provide these records to department heads to facilitate budget reconciliation and maintain purchasing department files to simplify repeated orders for regular purchases.
  • Additionally, the purchasing assistant may compile and submit these records to the accounting department to support financial management and reporting.

Oversee Vendor Activities
  • Many purchasing assistants build relationships with vendors and support their organizations’ profitability.
  • They may issue bid requests and review and submit contracts.
  • Purchasing assistants also work directly with vendors to gather and negotiate price lists, compare vendor offers for shipping rates and material prices, and maintain vendor contract records.
  • More experienced purchasing assistants may review vendor bids, conduct negotiations, and assist with decision-making.

Manage Inventory
  • Purchasing assistants also monitor the company’s inventory levels to determine when new purchases should be scheduled.
  • To accomplish this, the purchasing assistant may use computerized inventory management software or conduct visual inspections of inventory and storage spaces to ensure accuracy.
  • Purchasing assistants use the inventory information to determine when to place replenishment orders or provide supplies from on-hand inventory instead of creating a new purchase order.

Brand Ambassador

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2020 to July 2020 (0 Months)

Duties and Responsibilities:

  • Familiarizing yourself with the company’s mission, vision, and goals.
  • Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
  • Educating customers, retailers, and distributors about our products.
  • Creating website and social media content in order to drive brand awareness and attract new customers.
  • Building rapport with customers and vendors.
  • Monitoring customer feedback and escalating complaints to the marketing department.
  • Tracking customer preferences, metrics, and media campaigns.
  • Representing the company at product launches, events, and trade shows.
  • Brainstorming ideas and participating in training and workshops.
  • Maintaining a positive image of the brand at all times.

Operations Manager

Industry:

Others

Employment Period:

July 2021 to December 2025 (53 Months)

Duties and Responsibilities:

  • Manage day-to-day operations of business.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 23, 2007

Located In:

Philippines

License and Certification: :

Professional Regulatory Board - Nursing


Skills

ADVANCED ★★★

    Purchasing Management, Event Management, Budgeting, Sales,

INTERMEDIATE ★★

    Back-officeBudgetingClerical Skills

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/9437260888
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-SO83Q0B
  • Processor: Intel(R) Pentium(R) CPU G4400
  • Operating System: Windows 10

All-inclusive Rate: USD $6.77/hr

Racquel

Candidate ID: 398308


ADVANCED

    Purchasing Management, Event Management, Budgeting, Sales...

INTERMEDIATE

    Back-office, Budgeting, Clerical Skills...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Remote Staff Recruiter Comments

  • She has been working since 2017 ang gained experiences in purchasing, hanlde supplies, admin, and shedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
  • She work with local and Chinese clients
  • She possess average communication skills
  • She can start ASAP

Employment History

Cashier and Bartender

Industry:

Hotel / Hospitality

Employment Period:

July 2007 to July 2008 (12 Months)

Duties and Responsibilities:

  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Handle merchandise returns and exchanges
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Sales Assistant, Cashier and Stock Clerk

Industry:

Retail / Merchandise

Employment Period:

November 2010 to July 2011 (8 Months)

Duties and Responsibilities:

  • Provide outstanding customer service before and after a sale
  • Maintain high levels of customer satisfaction
  • Help customers determine their needs then provide proper recommendations to solve their problems
  • Ask all customers for referrals
  • Develop strong relationships with customers and look for opportunities to further expand their products
  • Take full advantage of company training sessions and literature to remain current with product offerings
  • Keep all store areas clean and organized
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges
  • Accept delivered packages and ensure proper amount is inside.
  • Unload merchandise.
  • Mark items with identifying codes, such as price, stock, or inventory control codes.
  • Stock shelves with unpacked items.
  • Ensure label is clear and visible.
  • Help customers fill orders.
  • Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
  • Compute price of merchandise.
  • Keep records of sale.
  • Prepare merchandise for shipment.
  • Replenish inventory.
  • Ensure customer received product.
  • Replace damaged or missing products.
  • Operate forklift to lift or place merchandise.
  • Work with salespeople on inventory and orders.

Barista and Cashier

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2011 to October 2012 (14 Months)

Duties and Responsibilities:

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Event Planner

Industry:

Exhibitions / Event management / MICE

Employment Period:

September 2014 to January 2017 (28 Months)

Duties and Responsibilities:

  • Event planning, design and production while managing all project delivery elements within time limits
  • Liaise with clients to identify their needs and to ensure customer satisfaction
  • Conduct market research, gather information and negotiate contracts prior to closing any deals
  • Provide feedback and periodic reports to stakeholders
  • Propose ideas to improve provided services and event quality
  • Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
  • Ensure compliance with insurance, legal, health and safety obligations
  • Specify staff requirements and coordinate their activities
  • Cooperate with marketing and PR to promote and publicize event
  • Proactively handle any arising issues and troubleshoot any emerging problems on the event day
  • Conduct pre- and post – event evaluations and report on outcomes
  • Research market, identify event opportunities and generate interest 

Barista and Cashier

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

July 2017 to September 2017 (2 Months)

Duties and Responsibilities:

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Store Head (Supervisor)

Industry:

Retail / Merchandise

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

  • Manage retail staff, including cashiers and people working on the floor.
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Formulate pricing policies.
  • Determine daily coupons.
  • Ensure pricing is correct.
  • Work on store displays.
  • Attend trade shows to identify new products and services.
  • Coach, counsel, recruit, train, and discipline employees.
  • Evaluate on-the-job performance.
  • Identify current and future trends that appeal to consumers.
  • Ensure merchandise is clean and ready to be displayed.
  • Approve contracts with vendors.
  • Maintain inventory and ensure items are in stock.
  • Keep up with fluctuating supply and demand.
  • Analyze operating and financial statements for profitability ratios.
  • Ensure promotions are accurate and merchandised to the company’s standards.
  • Utilize information technology to record sales figures, for data analysis and forward planning.
  • Ensure standards for quality, customer service and health and safety are met.
  • Monitor local competitors.
  • Ensure hours of operation are in compliance with local laws.
  • Maintain store's cleanliness and health and safety measures.
  • Organize and distribute staff schedules.
  • Preside over staff meetings.
  • Help retail sales staff achieve sales targets.
  • Manage different departments within the store.
  • Handle customer questions, complaints, and issues.

Purchasing Assistant

Industry:

Hotel / Hospitality

Employment Period:

August 2017 to May 2020 (33 Months)

Duties and Responsibilities:

Manage Purchase Orders
  • One of the primary duties of a purchasing assistant is completing and maintaining purchase orders for raw goods, materials, and supplies.
  • Purchasing assistants work closely with specific departments to gather.
  • Submit orders or work across the entire organization.
  • In this role, purchasing assistants record purchases at the time of request.
  • Submit these orders for final approval from the department manager or the purchasing manager.

Oversee Shipping Schedules
  • Purchasing assistants manage pickups and drop-offs for incoming and outgoing shipments.
  • They check deliveries against purchase orders to ensure that all materials have arrived intact and in the ordered quantity.
  • They may also schedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
  • In many cases, purchasing assistants contact vendors to follow up on late or missing shipments or to report damaged goods.

Maintain Purchase Records
  • Purchasing assistants maintain detailed paper or computerized records of purchases, including quantities ordered and received, shipping information, and costs associated with the purchase.
  • They may provide these records to department heads to facilitate budget reconciliation and maintain purchasing department files to simplify repeated orders for regular purchases.
  • Additionally, the purchasing assistant may compile and submit these records to the accounting department to support financial management and reporting.

Oversee Vendor Activities
  • Many purchasing assistants build relationships with vendors and support their organizations’ profitability.
  • They may issue bid requests and review and submit contracts.
  • Purchasing assistants also work directly with vendors to gather and negotiate price lists, compare vendor offers for shipping rates and material prices, and maintain vendor contract records.
  • More experienced purchasing assistants may review vendor bids, conduct negotiations, and assist with decision-making.

Manage Inventory
  • Purchasing assistants also monitor the company’s inventory levels to determine when new purchases should be scheduled.
  • To accomplish this, the purchasing assistant may use computerized inventory management software or conduct visual inspections of inventory and storage spaces to ensure accuracy.
  • Purchasing assistants use the inventory information to determine when to place replenishment orders or provide supplies from on-hand inventory instead of creating a new purchase order.

Brand Ambassador

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2020 to July 2020 (0 Months)

Duties and Responsibilities:

  • Familiarizing yourself with the company’s mission, vision, and goals.
  • Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
  • Educating customers, retailers, and distributors about our products.
  • Creating website and social media content in order to drive brand awareness and attract new customers.
  • Building rapport with customers and vendors.
  • Monitoring customer feedback and escalating complaints to the marketing department.
  • Tracking customer preferences, metrics, and media campaigns.
  • Representing the company at product launches, events, and trade shows.
  • Brainstorming ideas and participating in training and workshops.
  • Maintaining a positive image of the brand at all times.

Operations Manager

Industry:

Others

Employment Period:

July 2021 to December 2025 (53 Months)

Duties and Responsibilities:

  • Manage day-to-day operations of business.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 23, 2007

Located In:

Philippines

License and Certification: :

Professional Regulatory Board - Nursing


Skills

ADVANCED ★★★

    Purchasing Management, Event Management, Budgeting, Sales,

INTERMEDIATE ★★

    Back-officeBudgetingClerical Skills

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/9437260888
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-SO83Q0B
  • Processor: Intel(R) Pentium(R) CPU G4400
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Mary

Candidate ID: 398144


ADVANCED

    Data Entry, Appointment Setting, Transcription, Customer Service...

INTERMEDIATE

    Social Media Marketing, Social Media Management, Blog Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

She is a Registered Nurse with experiences in doing tasks like:
  • Administrative
  • Data Entry
  • Data Encoding
  • Scheduling appointment
  • Social Media management
She possesses good communication skills

She can start ASAP

Employment History

Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2020 to June 2021 (12 Months)

Duties and Responsibilities:

  • Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

Nurse

Industry:

Healthcare / Medical

Employment Period:

January 2018 to January 2020 (24 Months)

Duties and Responsibilities:

  • Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
  • Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
  • Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
  • Administer medication according to the 10 rights of medication administration and notes reaction
  • Assist in the education and rehabilitation of patients and their families to promote physical and mental health
  • Coordinate with other health care providers in the hospital regarding patient care

Assistant Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2016 to April 2017 (10 Months)

Duties and Responsibilities:

  • Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
  • Promote mental health and manage socialization activities
  • Provide counselling to encourage verbalization of feelings

Administrative Assistant

Industry:

Property / Real Estate

Employment Period:

March 2014 to May 2016 (26 Months)

Duties and Responsibilities:

  • Handles documentation, data entry and appointment scheduling
  • Assists clients in their queries and site viewing

Medical Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to June 2025 (18 Months)

Duties and Responsibilities:

  • Appointment scheduling, insurance verification, assist with client concerns and inquiries

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

October 25, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Appointment Setting, Transcription, Customer Service, Virtual Assistant Skills,

INTERMEDIATE ★★

    Social Media MarketingSocial Media ManagementBlog Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel i5 4th Gen
  • Operating System: Windows 10

All-inclusive Rate: USD $9.80/hr

Mary

Candidate ID: 398144


ADVANCED

    Data Entry, Appointment Setting, Transcription, Customer Service...

INTERMEDIATE

    Social Media Marketing, Social Media Management, Blog Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.77 per hour or $USD 586.81 per month

Full Time: $USD 9.80 per hour or $USD 1698.10 per month

Remote Staff Recruiter Comments

She is a Registered Nurse with experiences in doing tasks like:
  • Administrative
  • Data Entry
  • Data Encoding
  • Scheduling appointment
  • Social Media management
She possesses good communication skills

She can start ASAP

Employment History

Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2020 to June 2021 (12 Months)

Duties and Responsibilities:

  • Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

Nurse

Industry:

Healthcare / Medical

Employment Period:

January 2018 to January 2020 (24 Months)

Duties and Responsibilities:

  • Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
  • Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
  • Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
  • Administer medication according to the 10 rights of medication administration and notes reaction
  • Assist in the education and rehabilitation of patients and their families to promote physical and mental health
  • Coordinate with other health care providers in the hospital regarding patient care

Assistant Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2016 to April 2017 (10 Months)

Duties and Responsibilities:

  • Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
  • Promote mental health and manage socialization activities
  • Provide counselling to encourage verbalization of feelings

Administrative Assistant

Industry:

Property / Real Estate

Employment Period:

March 2014 to May 2016 (26 Months)

Duties and Responsibilities:

  • Handles documentation, data entry and appointment scheduling
  • Assists clients in their queries and site viewing

Medical Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to June 2025 (18 Months)

Duties and Responsibilities:

  • Appointment scheduling, insurance verification, assist with client concerns and inquiries

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

October 25, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Appointment Setting, Transcription, Customer Service, Virtual Assistant Skills,

INTERMEDIATE ★★

    Social Media MarketingSocial Media ManagementBlog Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel i5 4th Gen
  • Operating System: Windows 10

All-inclusive Rate: USD $10.40/hr

Monica

Candidate ID: 359017


ADVANCED

    Human Resource Management, Sourcing, Data Entry, Resume Screening...

INTERMEDIATE

    Payroll Processing, Recruiting...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.40 per hour or $USD 901.50 per month

Full Time: $USD 10.40 per hour or $USD 1803.00 per month

Remote Staff Recruiter Comments

  • Monica is an experienced Human Resources and Administrative Support Specialist with over 10 years of professional experience in recruitment administration, HR operations, and remote executive support.
  • She holds a Bachelor of Science in Business Administration, major in Human Resource Management.
  • Her career spans support roles for teams in the defence and healthcare industries, primarily catering to Australian-based clients in fully remote environments.
  • She has provided end-to-end recruitment and administrative support across various functions, including candidate sourcing, interview coordination, database maintenance, document control, and executive calendar management.
  • In the healthcare sector, she led full-cycle HR processes such as onboarding, performance reviews, payroll administration, compliance reporting, and employee relations.
  • She has a track record of managing HR operations independently and ensuring adherence to local labor laws and internal policies.
  • She demonstrates strong skills in recruitment coordination, HR documentation, calendar and inbox management, and reporting accuracy.
  • She is highly proficient in tools such as Zoho CRM, LinkedIn Recruiter, Sprout HRIS, Microsoft Office Suite, Outlook, SharePoint, Microsoft Teams, and other remote collaboration platforms.
  • Her strengths include a detail-oriented and process-driven approach, with a strong emphasis on confidentiality, consistency, and operational support.

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2006 to February 2007 (9 Months)

Duties and Responsibilities:

handled inbound calls for the company's travel account.

HR Consultant

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

May 2019 to Present

Duties and Responsibilities:

  • Handling and spearheading Recruitment, Training and Development, Compensation and Benefits.
  • Responsible in creating innovative processes for the said HR facets, designing training programs, database management, payroll processing and facilitation.

RECRUITMENT ADMINISTRATIVE SPECIALIST

Industry:

Human Resources Management / Consulting

Employment Period:

February 2022 to December 2025 (45 Months)

Duties and Responsibilities:

Worked for an Australian recruitment firm, which specializes in the defence, engineering, and IT sectors. Responsible for database management including recording of candidate interviews, document formatting, CV profiling using Zoho and LinkedIn.

Data Entry Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to February 2020 (7 Months)

Duties and Responsibilities:

  • Transfer data from database systems using keyboards, data recorders or optical scanners
  • Type in data provided directly from the clients/recruiters.
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested

Human Resource Assistant

Industry:

Human Resources Management / Consulting

Employment Period:

February 2010 to January 2011 (11 Months)

Duties and Responsibilities:

  • Executive recruitment
  • Training and development
  • Database management

Payroll Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2011 to April 2012 (13 Months)

Duties and Responsibilities:

  • Payroll processing
  • Database management
  • Reports validation and consolidation

Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2015 to July 2019 (49 Months)

Duties and Responsibilities:

  • Data Entry and Validation
    • Handled the company's database using Bullhorn 
    • Removed all duplicates and updated candidate profiles
    • Entered new candidate profiles
    • Created various spreadsheets for sourcing purposes
    • Created an Excel version of the Annual Report for benchmarking purposes.
  • Database Management
    • Monitored and updated all spreadsheets being used in the sourcing activities.
  • Sourcing
    • Per client's requirements (ex: skills, location, job titles, specific key words, etc.), sourced prospective candidates in the Defence, Engineering, Avionics, Rail, Logistics industries using LinkedIn Recruiter
    • Sent Inmails to qualified prospects to request for their updated CV contact details
    • Forwarded these CVs and important information to the Team Lead in charge for further interviews and discussions
    • Researched and Sourced potential candidates with the following, but not limited, skill sets.

Education History

Field of Study:

Human Resource Management

Major:

Business Administration

Graduation Date:

February 9, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Human Resource Management, Sourcing, Data Entry, Resume Screening, Microsoft Office,

INTERMEDIATE ★★

    Payroll ProcessingRecruiting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 6.74, Upload: 8.01
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $10.40/hr

Monica

Candidate ID: 359017


ADVANCED

    Human Resource Management, Sourcing, Data Entry, Resume Screening...

INTERMEDIATE

    Payroll Processing, Recruiting...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.40 per hour or $USD 901.50 per month

Full Time: $USD 10.40 per hour or $USD 1803.00 per month

Remote Staff Recruiter Comments

  • Monica is an experienced Human Resources and Administrative Support Specialist with over 10 years of professional experience in recruitment administration, HR operations, and remote executive support.
  • She holds a Bachelor of Science in Business Administration, major in Human Resource Management.
  • Her career spans support roles for teams in the defence and healthcare industries, primarily catering to Australian-based clients in fully remote environments.
  • She has provided end-to-end recruitment and administrative support across various functions, including candidate sourcing, interview coordination, database maintenance, document control, and executive calendar management.
  • In the healthcare sector, she led full-cycle HR processes such as onboarding, performance reviews, payroll administration, compliance reporting, and employee relations.
  • She has a track record of managing HR operations independently and ensuring adherence to local labor laws and internal policies.
  • She demonstrates strong skills in recruitment coordination, HR documentation, calendar and inbox management, and reporting accuracy.
  • She is highly proficient in tools such as Zoho CRM, LinkedIn Recruiter, Sprout HRIS, Microsoft Office Suite, Outlook, SharePoint, Microsoft Teams, and other remote collaboration platforms.
  • Her strengths include a detail-oriented and process-driven approach, with a strong emphasis on confidentiality, consistency, and operational support.

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2006 to February 2007 (9 Months)

Duties and Responsibilities:

handled inbound calls for the company's travel account.

HR Consultant

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

May 2019 to Present

Duties and Responsibilities:

  • Handling and spearheading Recruitment, Training and Development, Compensation and Benefits.
  • Responsible in creating innovative processes for the said HR facets, designing training programs, database management, payroll processing and facilitation.

RECRUITMENT ADMINISTRATIVE SPECIALIST

Industry:

Human Resources Management / Consulting

Employment Period:

February 2022 to December 2025 (45 Months)

Duties and Responsibilities:

Worked for an Australian recruitment firm, which specializes in the defence, engineering, and IT sectors. Responsible for database management including recording of candidate interviews, document formatting, CV profiling using Zoho and LinkedIn.

Data Entry Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to February 2020 (7 Months)

Duties and Responsibilities:

  • Transfer data from database systems using keyboards, data recorders or optical scanners
  • Type in data provided directly from the clients/recruiters.
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested

Human Resource Assistant

Industry:

Human Resources Management / Consulting

Employment Period:

February 2010 to January 2011 (11 Months)

Duties and Responsibilities:

  • Executive recruitment
  • Training and development
  • Database management

Payroll Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2011 to April 2012 (13 Months)

Duties and Responsibilities:

  • Payroll processing
  • Database management
  • Reports validation and consolidation

Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2015 to July 2019 (49 Months)

Duties and Responsibilities:

  • Data Entry and Validation
    • Handled the company's database using Bullhorn 
    • Removed all duplicates and updated candidate profiles
    • Entered new candidate profiles
    • Created various spreadsheets for sourcing purposes
    • Created an Excel version of the Annual Report for benchmarking purposes.
  • Database Management
    • Monitored and updated all spreadsheets being used in the sourcing activities.
  • Sourcing
    • Per client's requirements (ex: skills, location, job titles, specific key words, etc.), sourced prospective candidates in the Defence, Engineering, Avionics, Rail, Logistics industries using LinkedIn Recruiter
    • Sent Inmails to qualified prospects to request for their updated CV contact details
    • Forwarded these CVs and important information to the Team Lead in charge for further interviews and discussions
    • Researched and Sourced potential candidates with the following, but not limited, skill sets.

Education History

Field of Study:

Human Resource Management

Major:

Business Administration

Graduation Date:

February 9, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Human Resource Management, Sourcing, Data Entry, Resume Screening, Microsoft Office,

INTERMEDIATE ★★

    Payroll ProcessingRecruiting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 6.74, Upload: 8.01
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Annafer

Candidate ID: 299069


ADVANCED

    Upselling, Sabre GDS, Travel Management...

INTERMEDIATE

    Microsoft Excel, Microsoft Office, Upselling, Travel Management...

Employment Preferences

Availability:
Full-Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Remote Staff Recruiter Comments

  • Annafer has been working as a Data Entry Specialist for 4yrs.
  • She ensured all her information was kept confidential
  • Her tasks include:
    •  Responding to emails from clients
    •  Chat assistance using Tawk System
    •  Direct communication with the suppliers through email
    •  Closely monitor pending tasks each week
    •  Communicate directly with clients in her absence through email
  • She files work orders from production, packaging assemblies and receiving into finished goods.
  • She ensured inventory transactions are accurately logged and oversaw cycle counts and reconciliation activities.
  • She is proficient in using:
    • Google Mail, Apps, Docs, Sheet, Drive
    • Skype
    •  Zoom
    • MS Office/Excel/Outlook,etc
    •  Zoiper Soft Phone
    • Jitsi Soft Phone
    •  Tawk Chat System
    • Product Listing (Shopify/ Etsy/Gooten)
    • Trello/Asana
    • Project Management Tools
    • Canva
    • Photoscape
    • Hootsuite
    • Quickbooks
    • Infusionsoft
    • Wordpress Management
  • She can start immediately.
Predictive Index Behavioral Profile - Specialist
www.predictiveindex.com/reference-profile/specialist/

Strongest Behavior
 
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary

Annafer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. She identifies problems, and enjoys solving them, particularly within own area of expertise.

She is a modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside ofher expertise, she’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Annafer will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Annafer will carefully plan the implementation to minimize problems and maximize results.
 
 

Employment History

DATA ENTRY SPECIALISTS (PART TIME)

Industry:

Transportation / Logistics

Employment Period:

October 2017 to August 2022 (58 Months)

Duties and Responsibilities:

  • Receives the majority of bookings via email (MS Outlook). Each email has to be scanned for accuracy and completeness and then be entered into the MS Access booking engine.
  • Enter data and checks for accuracy: correct flight times, sufficient travelling time allowed, etc.
  • Send booking confirmation to the customer and amend if necessary.
  • Document changes in the system

TICKETING CONSULTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2016 to September 2017 (16 Months)

Duties and Responsibilities:

  • Receives booking request via Google Mail.
  • Books ticket and prepares travel and transportation accommodations for customers via Amadeus CRM or Saber.
  • Responds to email inquiries via Google Mail.
  • Do re-booking for customers.

SENIOR TICKETING AGENT / CONTENT ADMINISTRATOR

Industry:

Travel / Tourism

Employment Period:

August 2015 to March 2016 (7 Months)

Duties and Responsibilities:

  • Issue tickets and Post booking inquiries (Rebook/ Refund) using Amadeus GDS tool both front clients and corporate clients.
  • Receives booking inquiries from customers via Outlook Express.
  • Receive visa applications and Holidays Package requests from the customers.
  • Analyze and read the Fare rules.
  • Responsible in the navigating Computer System – Sqiva (CRS), Comm100 (Live Chat), Hootsuite (Social Media).
  • Promote their newly launched online website on Social Media websites such as Facebook and Instagram.
  • Ensure that the system content is in order and working properly based on the requirement.
  • Prepare data and manage their booking documents/ procedure are in place.
  • Did up-selling of promos and packages during on call.

TRAVEL CONSULTANT/ OPERATIONS MANAGER - TRAINING AND CONTENT

Industry:

Travel / Tourism

Employment Period:

August 2010 to August 2015 (60 Months)

Duties and Responsibilities:

  • Did International Reservation and Ticketing for customers using Worldspan and Sabre tools.
  • Processed bookings mostly specialized for Military Fares and Reservation System
  • Upgrade and up sell bookings and reservations
  • Answer email inquiries (via MS Outlook Express), receiving outbound calls from different country using soft phone applications.
  • Assessed Credit Card Payments and other payment methods.
  • Analyze and familiarized the fare rules.

CUSTOMER SUPPORT/ TICKETING AGENT

Industry:

Travel / Tourism

Employment Period:

August 2014 to April 2015 (8 Months)

Duties and Responsibilities:

  • Booking - responsible for taking calls, emails (MS Outlook Express) and ticketing inquiries.
  • Responsible in overall workaround of their online website.
  • Make sure the department is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
  • Ensure the system capabilities are in process.
  • Responsible in addressing escalations to higher department.
  • Reporting - Manage reports and monitor the SLA (Service Level Agreement per requirement) at the end of the day.
  • Issue tickets using Abacus and Sabre portal.

SENIOR RESERVATIONS OFFICER

Industry:

Travel / Tourism

Employment Period:

August 2008 to July 2010 (23 Months)

Duties and Responsibilities:

  • Did International and domestic reservation using Abacus and Amadeus.
  • Navigate reservation System and Tour Packages
  • Dealt with the customers through phone calls and email.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism

Graduation Date:

December 1, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    UpsellingSabre GDSTravel Management

INTERMEDIATE ★★

    Microsoft ExcelMicrosoft OfficeUpsellingTravel ManagementZendesk

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customed
  • Processor: AMD Ryzen 7
  • Operating System: Windows 10

All-inclusive Rate: USD $7.78/hr

Annafer

Candidate ID: 299069


ADVANCED

    Upselling, Sabre GDS, Travel Management...

INTERMEDIATE

    Microsoft Excel, Microsoft Office, Upselling, Travel Management...

Employment Preferences

Availability:
Full-Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Remote Staff Recruiter Comments

  • Annafer has been working as a Data Entry Specialist for 4yrs.
  • She ensured all her information was kept confidential
  • Her tasks include:
    •  Responding to emails from clients
    •  Chat assistance using Tawk System
    •  Direct communication with the suppliers through email
    •  Closely monitor pending tasks each week
    •  Communicate directly with clients in her absence through email
  • She files work orders from production, packaging assemblies and receiving into finished goods.
  • She ensured inventory transactions are accurately logged and oversaw cycle counts and reconciliation activities.
  • She is proficient in using:
    • Google Mail, Apps, Docs, Sheet, Drive
    • Skype
    •  Zoom
    • MS Office/Excel/Outlook,etc
    •  Zoiper Soft Phone
    • Jitsi Soft Phone
    •  Tawk Chat System
    • Product Listing (Shopify/ Etsy/Gooten)
    • Trello/Asana
    • Project Management Tools
    • Canva
    • Photoscape
    • Hootsuite
    • Quickbooks
    • Infusionsoft
    • Wordpress Management
  • She can start immediately.
Predictive Index Behavioral Profile - Specialist
www.predictiveindex.com/reference-profile/specialist/

Strongest Behavior
 
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary

Annafer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. She identifies problems, and enjoys solving them, particularly within own area of expertise.

She is a modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside ofher expertise, she’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Annafer will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Annafer will carefully plan the implementation to minimize problems and maximize results.
 
 

Employment History

DATA ENTRY SPECIALISTS (PART TIME)

Industry:

Transportation / Logistics

Employment Period:

October 2017 to August 2022 (58 Months)

Duties and Responsibilities:

  • Receives the majority of bookings via email (MS Outlook). Each email has to be scanned for accuracy and completeness and then be entered into the MS Access booking engine.
  • Enter data and checks for accuracy: correct flight times, sufficient travelling time allowed, etc.
  • Send booking confirmation to the customer and amend if necessary.
  • Document changes in the system

TICKETING CONSULTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2016 to September 2017 (16 Months)

Duties and Responsibilities:

  • Receives booking request via Google Mail.
  • Books ticket and prepares travel and transportation accommodations for customers via Amadeus CRM or Saber.
  • Responds to email inquiries via Google Mail.
  • Do re-booking for customers.

SENIOR TICKETING AGENT / CONTENT ADMINISTRATOR

Industry:

Travel / Tourism

Employment Period:

August 2015 to March 2016 (7 Months)

Duties and Responsibilities:

  • Issue tickets and Post booking inquiries (Rebook/ Refund) using Amadeus GDS tool both front clients and corporate clients.
  • Receives booking inquiries from customers via Outlook Express.
  • Receive visa applications and Holidays Package requests from the customers.
  • Analyze and read the Fare rules.
  • Responsible in the navigating Computer System – Sqiva (CRS), Comm100 (Live Chat), Hootsuite (Social Media).
  • Promote their newly launched online website on Social Media websites such as Facebook and Instagram.
  • Ensure that the system content is in order and working properly based on the requirement.
  • Prepare data and manage their booking documents/ procedure are in place.
  • Did up-selling of promos and packages during on call.

TRAVEL CONSULTANT/ OPERATIONS MANAGER - TRAINING AND CONTENT

Industry:

Travel / Tourism

Employment Period:

August 2010 to August 2015 (60 Months)

Duties and Responsibilities:

  • Did International Reservation and Ticketing for customers using Worldspan and Sabre tools.
  • Processed bookings mostly specialized for Military Fares and Reservation System
  • Upgrade and up sell bookings and reservations
  • Answer email inquiries (via MS Outlook Express), receiving outbound calls from different country using soft phone applications.
  • Assessed Credit Card Payments and other payment methods.
  • Analyze and familiarized the fare rules.

CUSTOMER SUPPORT/ TICKETING AGENT

Industry:

Travel / Tourism

Employment Period:

August 2014 to April 2015 (8 Months)

Duties and Responsibilities:

  • Booking - responsible for taking calls, emails (MS Outlook Express) and ticketing inquiries.
  • Responsible in overall workaround of their online website.
  • Make sure the department is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
  • Ensure the system capabilities are in process.
  • Responsible in addressing escalations to higher department.
  • Reporting - Manage reports and monitor the SLA (Service Level Agreement per requirement) at the end of the day.
  • Issue tickets using Abacus and Sabre portal.

SENIOR RESERVATIONS OFFICER

Industry:

Travel / Tourism

Employment Period:

August 2008 to July 2010 (23 Months)

Duties and Responsibilities:

  • Did International and domestic reservation using Abacus and Amadeus.
  • Navigate reservation System and Tour Packages
  • Dealt with the customers through phone calls and email.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism

Graduation Date:

December 1, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    UpsellingSabre GDSTravel Management

INTERMEDIATE ★★

    Microsoft ExcelMicrosoft OfficeUpsellingTravel ManagementZendesk

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customed
  • Processor: AMD Ryzen 7
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Empowering Accurate and Data-Driven Decisions for US Clients

Accurate and efficient data management is crucial to make the right decisions in today’s digital and data-driven business landscape.
This way, businesses can make smarter decisions, improve operational efficiency, and boost customer service and satisfaction.

That said, managing your physical and digital records is time and resource-intensive, especially if you’re just starting out.

Here’s where data entry specialists come in.

How can data entry operators help you manage your physical and online data – and empower you to make better-informed decisions? What qualifications should you look for when hiring one? Let’s find out.

Understanding the Role of Data Entry Specialists

Data entry clerks are responsible for inputting, organizing, and maintaining accurate information in computer systems or databases.

They keep your company’s database error-free, updated, and secure so you can focus on running your business.

Thus, they’re highly in demand across various industries that require accurate data like healthcare, finance, and e-commerce.

Despite the growth of Artificial Intelligence (AI), data entry specialists remain in demand today as it still can’t match human accuracy and output.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

How Filipino Data Entry Specialists Contribute to Accurate Data Management for Compliance and Decision-Making in the US

When it comes to data entry outsourcing, the Philippines remains the most popular destination for many US companies.

They Understand Industry Standards, Regulations, and Cultural Nuances

Filipino data entry specialists are well-versed in handling complex data tasks accurately and precisely. Their support helps you better analyze trends, forecast outcomes, and identify growth opportunities for your business.

In addition, many undergo additional training to meet global standards and protect your company’s data privacy, which is especially important if you’re in the healthcare and finance industry.

Furthermore, Filipino remote contractors can easily adapt and understand your business practices and culture, which helps facilitate seamless communication.

Time Zone Compatibility

Although there is a big time zone difference between the US and the Philippines, savvy business owners can use this to their advantage.

First, Filipino data entry specialists can cover shifts beyond regular US working hours and provide round-the-clock support for your international clients.

In addition, overlapping work hours allow you to assign a task to your data entry clerk – so they can have it ready for review the next morning.

Finally, should the need arise, Filipinos are able and willing to shift schedules to meet urgent or time-sensitive assignments.

Key Qualities to Look for in a Data Entry Specialist

First time hiring a data entry operator?
Here are the skills and qualifications you should look for:

Attention to Detail, Reliability, Confidentiality, and Technological Adaptability

Accuracy and confidentiality are everything in data entry.

Thus, look for candidates with a keen eye for details who could be counted on to accomplish tasks accurately and on time.

They must also have experience in handling sensitive data and be willing to sign Non-disclosure Agreements (NDAs). Finally, they must know how to use the various tools and software needed for their jobs.

Tips for Evaluating Skills Like Typing Accuracy and Software Knowledge

Knowing which skills to put in your job description is one thing; spotting them among applicants is another.

Here are some tips to help you assess your applicants better during the hiring process:

Assessing Typing Accuracy and Speed

    First, set a benchmark for their performance (e.g., able to type 65 words per minute at 95% accuracy).

   Use online typing tests like TypingTest to assess typing speed and accuracy.

Evaluating Reliability

   Start by doing reference checks on your applicant’s punctuality, attendance, and consistency in meeting deadlines.

   Besides this, you can assign a trial task to them so you can observe their timeliness and accuracy firsthand.

Establishing Confidentiality

   Have them sign Non-Disclosure Agreements (NDAs).

   If they’ll be dealing with especially sensitive information, you can also run a background check on them just to be sure.

Testing Software Knowledge and Technological Adaptability

   Create exercises that involve using essential tools like Microsoft Excel, Google Sheets, or database systems (e.g., entering, sorting, and filtering data).

   Additionally, instruct them to use unfamiliar software (e.g., a Customer Relationship Management (CRM) or custom database tool) and observe how they explore and learn it.

Specific Qualifications or Certifications to Look For in Your Applicants

Top applicants often have the following qualifications:

Typing and Data Entry Skills

   Data entry-related certifications from reputable sources like Udemy or Coursera.

   Typing Test certifications from accredited platforms.

Spreadsheet and Database Management

   Microsoft Office Specialist (MOS): A certification in Excel or the whole Microsoft Office Suite demonstrating proficiency in data management, formulas, and advanced tools like pivot tables.

   Google Sheets Certification: Available through the Google Workspace Skills programs, these courses validate proficiency in Google Sheets for cloud-based data management.

Cybersecurity Awareness

   Certified Information Systems Security Professional (CISSP): Particularly useful for data-sensitive industries (healthcare, finance).

Other Certifications

   CRM and ERP Training: Certifications in tools like Salesforce, SAP, or Zoho CRM demonstrate expertise in managing customer and organizational data.

   Virtual Assistant Certifications.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

How to Hire the Best Data Entry Specialists for US Businesses

Ready to hire a data entry specialist? Here’s how:

Step-by-Step Guide to Finding, Interviewing, and Onboarding Data Entry Operators

If you’ve never hired a data entry operator remotely, you can refer to the following:

Identify Your Business Needs

Identify Your Business Needs

   Start by clarifying what tasks your data entry operator will handle (e.g., data validation, typing).

   Next, set your expectations for the job and determine a competitive pay range based on market rates and your budget.

Source Qualified Candidates

Source Qualified Candidates

   Post your job listing on platforms like LinkedIn or ask your professional network for recommendations.

Screen Applicants

Screen Applicants

   Filter resumes for relevant experiences, certifications, technical skills, and assess applicants based on their experience handling sensitive information.

Test Technical Skills

Test Technical Skills

   Assign trial tasks to your applicants to gauge their skills or use online tools to measure their typing speed and accuracy.

Conduct Interviews

Conduct Interviews

   Ask behavioral questions like “How do you prioritize tasks with tight deadlines?” or scenario-based questions like “What would you do if you encountered discrepancies in a datasheet?”

Onboard Your New Hire

Onboard Your New Hire

   Once you’ve chosen a suitable candidate, give them access to all the necessary software, accounts, and training materials they need for their work.

   Additionally, clearly outline their expected workflows, your expected data entry standards, and reporting protocols.

   Furthermore, have them sign an NDA to protect sensitive data.

Monitor and Evaluate Performance

Monitor and Evaluate Performance

   Schedule weekly check-ins with your data entry specialist to address potential challenges and provide constructive feedback.

Tips for Creating Job Descriptions That Attract Top Talent

Struggling to make an appropriate data entry job description for your needs? Follow these steps:

Use a Clear and Specific Job Title

Use a Clear and Specific Job Title

Avoid vague titles like “office worker” or “clerk.” Instead, use these:

  • Data Entry Specialist
  • Data Entry Representative
  • Remote Data Entry Operator
  • Data Entry and Accuracy Analyst

Start With an Engaging Summary

Start With an Engaging Summary

Write a short but engaging introduction about the role’s importance and how it fits your company’s goals.

Highlight Key Responsibilities

Highlight Key Responsibilities

Be concise and specific about the role’s tasks to avoid confusion.

Specify Required Skills and Qualifications

Specify Required Skills and Qualifications

Include essential skills while emphasizing must-have traits like attention to detail, confidentiality, and typing speed.

Emphasize Benefits and Perks

Emphasize Benefits and Perks

Further attract potential candidates by highlighting what they’ll gain by working with you.

State Any Tools and/or Platforms They’ll Use

State Any Tools and/or Platforms They’ll Use

Mention what software and tools your applicant needs to know – and what will be covered by their training.

Provide Details for Their Work Setup and Hours

Provide Details for Their Work Setup and Hours

Be specific about their shift’s hours and time zone alignment.

Highlight Your Company’s Mission and Values

Highlight Your Company’s Mission and Values

Attract like-minded applicants by being transparent about your company’s purpose.

End With a Call to Action

End With a Call to Action

End With a Call to Action

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Remote Staff: A Platform Offering Seamless Data Entry Services

Need help finding qualified applicants?
Leave it to a trusted outsourcing company like Remote Staff.

Remote Staff as a Reliable Platform for Hiring Data Entry Operators

We scout and vet top remote talent – so all you need to do is pick the right one for you.

Remote Staff: A Platform Offering Seamless Data Entry Services

Need help finding qualified applicants?
Leave it to a trusted outsourcing company like Remote Staff.

Remote Staff as a Reliable Platform for Hiring Data Entry Operators

We scout and vet top remote talent – so all you need to do is pick the right one for you.

How Remote Staff Connects US Businesses With Skilled Remote Professionals

How Remote Staff Connects US Businesses With Skilled Remote Professionals

Upon submitting your requirements, Remote Staff will scout, screen, and match the right candidates for your needs.
Once we find qualified candidates, we’ll set up your interviews with them. If you don’t find a suitable one from the first batch, we’ll keep looking.
Otherwise, one of our Client Relations Executives (CREs) will contact you to schedule the onboarding date of your chosen applicant/s.

Benefits of Working With Remote Staff

Benefits of Working With Remote Staff

Aside from these, here are some other perks you’ll get by partnering up with Remote Staff:

Pre-Vetted Talent Pool
Working with Remote Staff gives you access to a vast pool of highly talented applicants, so you won’t have to seek them out yourself.

Streamlined Communication and Management Tools
Remote Staff has its own monitoring system, RSSC, to help you track your data entry specialist’s daily progress and promote transparency and accountability.

Flexible Hiring Options (Full-Time and Part-Time)
Another advantage of partnering with Remote Staff is that it offers both full-time and part-time applicants to meet your staffing needs, allowing you to scale your business operations in a more cost-effective way.

Support in Ensuring Data Security and Compliance
Finally, Remote Staff has Non-Disclosure Agreements (NDAs) in place to protect your private data and our legal team is on standby to help you address potential legal issues.

Pre-Vetted Talent Pool
Working with Remote Staff gives you access to a vast pool of highly talented applicants, so you won’t have to seek them out yourself.

Streamlined Communication and Management Tools
Remote Staff has its own monitoring system, RSSC, to help you track your data entry specialist’s daily progress and promote transparency and accountability.

Flexible Hiring Options (Full-Time and Part-Time)
Another advantage of partnering with Remote Staff is that it offers both full-time and part-time applicants to meet your staffing needs, allowing you to scale your business operations in a more cost-effective way.

Support in Ensuring Data Security and Compliance
Finally, Remote Staff has Non-Disclosure Agreements (NDAs) in place to protect your private data and our legal team is on standby to help you address potential legal issues.

Why Hire Virtual Assistants?

Just like any other employee, your data entry operators must have the right tools to work efficiently:

Commonly Used Data Entry Software by Professionals

Here are some tools both new and experienced data entry operators typically use:

Spreadsheet Software:

  • Microsoft Excel: Industry standard for organizing, analyzing, and processing data.
  • Google Sheets: Cloud-based alternative to Excel; ideal for collaboration with real-time editing and sharing capabilities

Database Management Tools:

  • Microsoft Access: Excellent for managing large volumes of structured data; combining data entry and query capabilities.
  • Oracle Database: Enterprise-grade database management for extensive datasets.
  • MySQL: Open-source data management system commonly used in web applications.

Optical Character Recognition (OCR) Software:

  • ABBYY FineReader: Converts scanned documents and images into editable text.
  • Adobe Acrobat Pro: Extracts data from PDFs using OCR technology.
  • Readiris: Simplifies converting scanned documents into Word, Excel, or PDF formats.

Data Entry Automation Tools:

  • UiPath: Robotic Process Automation (RPA) tool for automating repetitive data entry tasks.
  • Zapier: Connects apps and automates workflows, reducing manual entry.
  • AutoHotkey: Used for creating keyboard shortcuts to speed up the data entry process.

Customer Relationship Management (CRM) Software:

  • Salesforce: Enables efficient entry and management of customer data
  • HubSpot CRM: Free tool for data entry and CRM.

Other Industry-Specific Software:

  • QuickBooks: For data entry in accounting and finance.
  • SAP ERP: A comprehensive enterprise solution for managing business data.

How Automation and AI Assist Specialists in Managing Large Datasets

How Automation and AI Assist Specialists in Managing Large Datasets

The rapid growth of Artificial Intelligence (AI) enables data entry specialists to automate repetitive tasks and streamline data analysis, helping them save time and resources.

In addition, AI can also improve their accuracy by flagging inconsistencies or duplicate entries in datasets. Furthermore, AI detects and safeguards confidential information via encryption and monitoring tools.

The Importance of Secure Systems for Protecting Sensitive Client Data

The Importance of Secure Systems for Protecting Sensitive Client Data

In today’s digitally connected world, data is one of your most important resources. Thus, your company must have a robust and secure system in place to protect your data from cyber attacks. These are technologies and practices designed to protect sensitive data – and include antivirus software, encryption, access control, and many more. Having these in place ensures regulatory compliance with data privacy and fosters long-term trust and client loyalty.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Common Challenges in Data Entry and How Specialists Overcome Them

Although it may seem simple at first glance, data entry work has its own challenges:

Typical Hurdles Like Data Inaccuracies, Volume Handling, and Deadline Pressure

Common data entry challenges include:

Handling Large Volumes of Data

Managing extensive datasets can be overwhelming, especially for newer data entry specialists, which leads to delays and errors.

Data Inaccuracies

Errors during data entry can lead to misinformation, financial losses, or compliance issues.

Deadline Pressure

Meeting deadlines without sacrificing quality can be difficult, particularly if your clerk is handling large volumes of data.

Handling Repetitive Tasks

Data entry can be monotonous at times, which can lead to fatigue and reduced productivity.

Software and System Issues

Using unfamiliar, sometimes outdated, tools and software can lead to delays and errors.

Data Security Concerns

Keeping your company’s data secure remains a chief concern for data entry specialists.

How Skilled Specialists Employ Verification Processes and Efficiency Techniques to Overcome These Challenges

Fortunately, experienced data entry specialists have their own ways to overcome the challenges mentioned above:

Verification Processes

Double-Entry Verification:
Skilled specialists input data twice and then compare the entries for any discrepancies. Doing this is especially useful in critical industries like healthcare and finance, where precision is crucial.

Automated Validation Tools:
Tools integrated into databases and spreadsheets (e.g., Microsoft Excel’s Data Validation feature) automatically check for errors like incorrect formats, missing fields, or invalid data.

Cross-Referencing with Source Documents:
Specialists constantly cross-check data against original source materials like invoices, receipts, or scanned documents, to ensure consistency.

Peer Reviews and Audits:
Data entry teams implement peer review systems where they review each other’s work to catch and correct errors.

Efficiency Techniques

Use Automation Tools:
Many specialists rely on Optical Character Recognition (OCR) software to extract texts from scanned documents, reducing the need for manual data entry.

Batch Processing:
Instead of handling one record at a time, data entry experts organize tasks into batches, allowing them to process similar types of data more quickly and efficiently.

Keyboard Shortcuts and Speed Typing Techniques:
Proficient use of keyboard shortcuts in Excel or other database tools speeds up manual navigation and boosts overall productivity.

Time Management Strategies:
Some specialists use techniques like the Pomodoro Method to help them maintain focus and productivity over extended periods.

Streamlined Workflows:
Project Management Tools like Clickup and Trello help specialists ensure they meet their deadlines and identify which tasks to prioritize.

Real-World Examples of How Data Entry Experts Mitigate Errors

Here’s how specialists apply the techniques above in real-life scenarios, starting with healthcare.

Errors in transcribing handwritten patient records into Electronic Health Records (EHRs) can lead to serious consequences.

To overcome this, data entry specialists use OCR software to digitize these handwritten notes and then manually validate the results to ensure accuracy.

This leads to reduced errors in patient records, improving treatment accuracy, and ensuring regulatory compliance.

Another example we’ll take a look at is in managing product listings in e-commerce. Here, specialists use automated validation tools like rules within spreadsheets to flag incomplete or inconsistent entries.

They also use pre-defined templates to standardize entries for similar product categories, leading to improved customer experiences and minimizing loss of revenue from pricing errors.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Cost Analysis: Is Hiring a Filipino Data Entry Specialist Worth It?

With all that said, are data entry experts a good investment for your company? Let’s find out.

Breaking Down the Cost-Benefit Ratio of Employing Data Entry Experts

Let’s start by comparing the cost of hiring outsourced Filipino data entry experts with the benefits they offer.

The initial costs of hiring one include:

  • Salary/Fees,
  • Software/Tools (initial investment in Microsoft Excel, database systems, or OCR tools), and
  • Training.

Now, let’s look at the benefits.

First off, outsourcing to Filipino data entry experts is much cheaper than hiring their in-house counterparts, offering equal or greater quality service at a lower cost.

According to Payscale, the average hourly base rate for Filipino data entry workers is PHP 98.63 (USD 1.68). This is much lower compared to the US average base hourly rate of USD 16.74 for the same role.

In addition, many already come with all the tools and software they need for work, which further reduces your overhead costs.

Overall, outsourcing data entry to Filipino experts minimizes your operational costs while still boosting your company’s efficiency and productivity. These enable your business to effectively scale up and down without compromising quality.

Productivity Gains, Error Reduction, and Operational Improvements

Besides its financial benefits, hiring a data entry expert frees you up to focus on strategic endeavours instead of repetitive data tasks.

In addition, skillful data management helps you make better-informed decisions to grow your business. This also results in fewer errors and improved compliance, resulting in reduced loss and further profit.

FAQs About Hiring Data Entry Specialists

Here are some of the most common questions US businesses ask when hiring data entry experts:

How Do I Ensure Data Security When Outsourcing?

You can protect your company’s data by requiring your outsourced data entry specialists to sign non-disclosure agreements (NDAs) upon hiring.

Aside from this, utilize encrypted file-sharing platforms like Google Workspace and Microsoft OneDrive when sharing sensitive data with them.

In addition, follow the Principle of Least Privilege (PoLP), which means limiting your clerk’s access rights to only what’s required for their jobs.

However, it helps to have an incident response plan in place to handle potential data breaches.

Finally, one of the best ways you can protect your company’s data is by working with a trusted outsourcing company like Remote Staff since they already have tried and tested policies in place.

What Software Should a Proficient Data Entry Expert Be Familiar With?

Your chosen data entry specialist must be proficient in the following:

Spreadsheet and Database Tools:

  • Microsoft Excel
  • Google Spreadsheets

Word Processing Software:

  • Microsoft Word
  • Google Docs

Optical Character Recognition (OCR) Tools:

  • ABBYY FineReader
  • Adobe Acrobat Pro

Cloud Storage and File-Sharing Tools:

  • Google Drive
  • Dropbox

Automation Tools:

  • Zapier
  • Alteryx

Communication Tools:

  • Slack
  • Microsoft Teams

What Should I Include in a Job Description for a Data Entry Specialist?

Here’s what you need to include in your data entry specialist job description:

  • Job Title
  • Job Overview:
    • Brief summary of the role, its purpose, and how it fits into your organization.
  • Key Responsibilities:
    • List the role’s primary duties to set expectations.
  • Required Qualifications
    • Specify the minimum qualifications needed for the role
  • Desired Skills:
    • Highlight any additional skills or attributes that are ideal for the role.
  • Compensation and Benefits:
    • State the salary range or whether it’s negotiable.
    • Mention additional benefits like healthcare, professional development opportunities, or flexible working arrangements.
  • Application Instructions:
    • Provide clear steps on how to apply for the position

Accurate and efficient data management is crucial to the success and growth of your business. One of the most cost-effective ways to achieve this is by outsourcing a skilled and experienced Filipino data entry specialist.

Struggling to find quality specialists on your own? Remote Staff is here to help.

We have a wide pool of skilled data entry experts for you to choose from.

Aside from this, we also have candidates for other positions like virtual assistants and virtual receptionists.

Ready to start experiencing the benefits of effective data management? Contact one of our Client Relations Executives (CREs) today!

Accurate and efficient data management is crucial to the success and growth of your business. One of the most cost-effective ways to achieve this is by outsourcing a skilled and experienced Filipino data entry specialist.

Struggling to find quality specialists on your own? Remote Staff is here to help.

We have a wide pool of skilled data entry experts for you to choose from.

Aside from this, we also have candidates for other positions like virtual assistants and virtual receptionists.

Ready to start experiencing the benefits of effective data management? Contact one of our Client Relations Executives (CREs) today!

For more information on where to find skilled accountants
at the most competitive rates, call us today or

For more information on where to find skilled accountants at the most competitive rates, call us today or