Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”
Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $9.64/hr
Jeffrey
Candidate ID: 477975
ADVANCED
-
Video Editing, Graphic Design, Blender, Autodesk Maya...
INTERMEDIATE
-
3D Design, Web Design, Photo Editing, Autodesk Maya...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
- Jeffrey has been working for 9 years as Video Editor for sports, healthcare, events, and entertainment companies.
- He has a wide scope of experience doing different video editing projects which includes:
- Explainer videos
- Product AVP
- Social media reels for TikTok, Instagram, and Facebook
- Vlog-type videos
- Seminar videos and highlight videos.
- Event coverage videos
- He has supported Australian and US clients.
- He had also experience doing motion graphics and digital designs for marketing collaterals.
- He has also basic knowledge in 3D modeling and web designing
- He had also worked as Photographer and Videographer for one of the well-known studios here in the Philippines.
- He is experienced with email marketing.
- He is proficient in using tools like:
- Maya
- Blender
- Canva
- Figma
- Adobe Premiere Pro
- Adobe After Effects
- Adobe Audition
- Adobe Illustrator
- Adobe Lightroom
- Adobe Premiere
- Adobe Photoshop
- He can start as soon as possible and is open for both full time and part time positions.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
- A pleasant and extraverted person, Jeffrey is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns
Employment History
GRAPHIC ARTIST PACKAGING DESIGNER
Industry:
Manufacturing / Production
Employment Period:
October 2013 to March 2014 (5 Months)
Duties and Responsibilities:
- Manage projects from conceptualization, research, designing, setting bleeds and guidelines, pagination, proof reading, ripping, and printing.
- Maintain digital press, printheads, cleaning, alignment, and calibration
PHOTOGRAPHER VIDEOGRAPHER EDITOR (FREELANCE)
Industry:
Entertainment / Media
Employment Period:
April 2014 to February 2016 (22 Months)
Duties and Responsibilities:
- Filming and photographing social events capturing every detail as requested by clients.
- Ensuring quality of film and photos.
GRAPHIC ARTIST PREPRESS SPECIALIST
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
March 2016 to May 2017 (13 Months)
Duties and Responsibilities:
- Remotely interacts with graphic designer from main branch in the US to follow instructions and specifications using documents they sent.
- Review and check the quality before transferring to maintain consistency of design in different template sizes of apparel, color matching using PMS.
- Checks quality of file including bleeds, missing fonts, seeming allowance before going to press.
PRODUCT PHOTOGRAPHER
Industry:
Sports
Employment Period:
May 2017 to February 2019 (21 Months)
Duties and Responsibilities:
- Execute planning and lighting of each shot for multiple categories across men's, women's and lifestyle apparel and accessories.
- Follow category-specific style guide to ensure consistency of image.
MULTIMEDIA DESIGNER
Industry:
Consulting (Business & Management)
Employment Period:
September 2017 to February 2020 (28 Months)
Duties and Responsibilities:
- Communicates with managing director, event producer and recruitment supervisor to ensure all project requirements are met.
- Manage and edit web page, social media, and YouTube channel contents for digital marketing campaigns.
- Shoot and edit photos and videos for interviews, corporate events, and seminars
GRAPHIC DESIGNER
Industry:
Entertainment / Media
Employment Period:
November 2020 to October 2021 (10 Months)
Duties and Responsibilities:
- Create, develop, and execute custom apparel and accessories from concept to production.
- Works directly with customer in the US to establish concept design using CRM online software.
- Use PMS to match artwork colors to available twill and threads on the factory.
MOTION GRAPHIC DESIGNER
Industry:
Healthcare / Medical
Employment Period:
November 2021 to October 2022 (11 Months)
Duties and Responsibilities:
- Collaborates with marketing team, web developers and news anchor to produce product promo videos, social media contents and weekly news episodes for our youtube channel.
Video Editor
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
November 2022 to January 2024 (14 Months)
Duties and Responsibilities:
- Collaborates with the content creation team to understand video concepts, objectives and creative directions.
- Utilize proficiency in video editing software to edit and enhance raw footage into polished videos that maintain brand consistency.
- Design eye-catching graphics, titles and animations that enhance the visual appeal and storytelling of our video content.
MOTION GRAPHIC DESIGNER
Industry:
Arts / Design / Fashion
Employment Period:
January 2024 to July 2024 (6 Months)
Duties and Responsibilities:
- Worked closely with the client to understand their vision and translate it into compelling visual media.
- Created tutorial videos, introduction logos, product AVPs, and promotional materials.
- Developed visually engaging motion graphics to enhance brand storytelling and audience engagement.
Graphic Design & Marketing
Industry:
Arts / Design / Fashion
Employment Period:
November 2024 to July 2025 (7 Months)
Duties and Responsibilities:
- Produce engaging video content and animations for marketing campaigns, product demonstrations, and social media platforms.
- Utilize tools like Adobe Premiere, Canva and Camtasia to create and edit videos that captivate the target audience.
- Design and create visually appealing graphics for social media, blogs, and other digital marketing materials that resonate with the software industry audience and effectively convey the company's messaging.
- Develop and execute social media strategies aimed at increasing the company’s online presence and market share.
- Monitor social media trends, tools, and applications to ensure the company remains at the forefront of digital marketing.
- Write and edit blog posts, social media updates, and other marketing content to engage and inform the target audience.
- Collaborate with the marketing team and cross-functional teams to brainstorm, execute, and align creative ideas and campaigns with overall business objectives.
- Manage multiple marketing projects simultaneously, ensuring timely delivery of high-quality content and meeting project deadlines.
- Track and analyze the performance of social media campaigns, providing insights and recommendations for improvement.
Education History
Field of Study:
Marketing
Major:
MARKETING MANAGEMENT
Graduation Date:
July 26, 2024
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Art/Design/Creative Multimedia
Major:
DIGITAL ARTS AND DESIGN
Graduation Date:
April 9, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Video Editing, Graphic Design, Blender, Autodesk Maya, Figma, Adobe Photoshop, Adobe Photoshop Lightroom, Adobe Premiere Pro, Adobe After Effects, Adobe Illustrator,
INTERMEDIATE ★★
-
3D DesignWeb DesignPhoto EditingAutodesk MayaFigma
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14981103330
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: i7 - 8th Generation
- Operating System: Windows 10
All-inclusive Rate: USD $9.64/hr
Raymon
Candidate ID: 477867
ADVANCED
-
Lead Generation...
INTERMEDIATE
-
Lead Generation, Data Entry...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
- Raymon has been working for 8 years now. He has gained confidence in supporting the following:
- email marketing
- outbound calling
- appointment setting
- sales development
- lead generation
- team management
- customer support
- Presently, he is doing a B2B campaign where he directly reaches out to CEO or decision-makers in various companies in the US such as in the IT and real estate industries.
- In doing lead generation, he has been keen with all the information uploaded in the CRM. He ensures that details in the database are accurate and updated.
- He is able to generate 100 leads per day.
- He is proficient in using Hubspot, LinkedIn Sales Navigator, Salesforce, Apollo.io, Zoominfo, Microsoft Office and Google Workspace.
- He can start immediately.
https://www.predictiveindex.com/reference-profile/persuader/
Strongest Behaviors
- Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish
Behavioral Summary
Raymon is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
Virtual Assistant/Lead Generation Specialist/Real Estate Global Recruiter
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2021 to January 2023 (21 Months)
Duties and Responsibilities:
- Assist clients on scheduling appointments
- Helps generate leads for email marketing campaigns
- Handles lead data enrichment
- Prepare email and marketing automation
- Cold calling potential leads
Freelance Real Estate Salesperson
Industry:
Property / Real Estate
Employment Period:
May 2020 to April 2021 (11 Months)
Duties and Responsibilities:
- Deliver sales target
- Reach out to clients through different marketing means
Sales Manager
Industry:
Property / Real Estate
Employment Period:
July 2019 to December 2019 (5 Months)
Duties and Responsibilities:
- Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
- Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
- Presents sales, revenue and expenses reports and realistic forecasts to the management team
Business Manager
Industry:
Property / Real Estate
Employment Period:
February 2020 to May 2020 (3 Months)
Duties and Responsibilities:
- Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
- Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
- Presents sales, revenue and expenses reports and realistic forecasts to the management team
Content Writer/Researcher/Event Coordinator
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
March 2017 to July 2019 (28 Months)
Duties and Responsibilities:
- Creates contents for social media presence specifically press releases, infographics and posters.
- Creates print contents specifically for newsletters and magazines.
- Promotes government programs and projects through the use of multimedia
- Gathers resources and data for digital media and print media.
- Checks the authenticity and reliability of information that will be used in any digital or print releases.
- Acts as a representative for the City Government for private-government partnership events
Resolution Specialist/Healthcare Advisor
Industry:
Healthcare / Medical
Employment Period:
July 2015 to August 2016 (13 Months)
Duties and Responsibilities:
- Handles customer concerns and queries
- Validates reimbursement claims of customers
- Assists customers on claims process
- Handles customer concerns and queries
- Promotes awareness of the importance of healthcare
Segment Producer/Writer/Researcher
Industry:
Entertainment / Media
Employment Period:
October 2011 to October 2013 (24 Months)
Duties and Responsibilities:
- Handles the planning and creation of new materials for segment episodes.
- Responsible in dealing with client’s requests and handles client meetings.
- Responsible in preparing budget request and equipment request
- Reports directly to Department Head regarding project expenses and project outcomes.
- Responsible in handling team concerns. Writer/Researcher
- Creates contents for television program segments
- Gathers resources and data for program segments
Education History
Field of Study:
Major:
Graduation Date:
March 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
March 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
March 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Law
Major:
Law
Graduation Date:
March 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Lead Generation
INTERMEDIATE ★★
-
Lead GenerationData Entry
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 24.86, Upload: 67.48
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: AMD Ryzen 5 3500U
- Operating System: Windows 11
All-inclusive Rate: USD $7.67/hr
Doreen
Candidate ID: 477506
ADVANCED
-
Lead Generation, Lead Mining...
INTERMEDIATE
-
Lead Generation, Data Collection, Data Mining...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.67 per hour or $USD 664.88 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Doreen worked in a bank for 13 years. She started as a Customer Service Assistant and became a Marketing Officer after around 9 years.
- In 2019, she shifted to remote working and provided her services to real estate clients where she performed the following:
- Virtual Assistance
- Lead Research and Generation
- Email Marketing and Campaign
- Data Mining
- Digital Marketing
- Data Entry
- Administrative task
- Customer Service
- Marketing Assistance
- She can generate 50 leads/hour.
- She had a chance to create automation workflow for an email campaign of one of her clients but most of her experience is manual email follow-up to leads.
- She is proficient in MS Office Apps, CRMs like HubSpot and Salesforce, LinkedIn, Sales Navigator, and Apollo.
- She is knowledgeable in Trello and Canva.
- She is available anytime and open for any full-time or part-time position.
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Doreen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Doreen plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Customer Service Assistant
Industry:
Banking / Financial Services
Employment Period:
November 2006 to April 2015 (101 Months)
Duties and Responsibilities:
- Responsible for providing efficient and timely processing of transactions pertaining to deposits, withdrawals, and other miscellaneous
Marketing Officer
Industry:
Banking / Financial Services
Employment Period:
April 2015 to April 2019 (48 Months)
Duties and Responsibilities:
- Responsible for the operations of the Marketing section of the branch and providing a good and successful business relationship with clients.
- Supervises the Marketing Assistants for marketing and checking all the reports of the marketing section of the branch.
Lead Researcher
Industry:
Property / Real Estate
Employment Period:
November 2019 to June 2020 (7 Months)
Duties and Responsibilities:
- Lead Researching
- Data Mining
- Compare properties with similar properties that had recently sold to determine, competitive market prices
- Prepare documents such as contracts, purchase agreements, closing statements, and deeds
Lead GenerationVirtual Assistant
Industry:
Property / Real Estate
Employment Period:
July 2020 to August 2022 (25 Months)
Duties and Responsibilities:
- Lead Generation
- Email writing, sending and replying to emails.
- Administrative task
Lead Researcher
Industry:
Property / Real Estate
Employment Period:
August 2022 to November 2022 (3 Months)
Duties and Responsibilities:
- Lead Researching
- B2B Lead Generation
Education History
Field of Study:
Commerce
Major:
Business Adminstration
Graduation Date:
March 4, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Lead GenerationLead Mining
INTERMEDIATE ★★
-
Lead GenerationData CollectionData Mining
Work at Home Capabilities:
- Internet Bandwidth: 50 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.65/hr
Ramielle
Candidate ID: 477348
ADVANCED
-
Customer Support, Retention, Chat Support, Email Handling...
INTERMEDIATE
-
Email Lead Generation, Email management, Data Collection, Inbound Upselling...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Ramielle has been working for 4 years. She has performed various medical roles in different companies where she supported the following tasks:
- Virtual Assistance
- Insurance verification
- Billing
- Patient Intake Appointment
- Scheduling
- Verification Fee Calculation
- Customer Service
- She has catered to a client in the US.
- She is proficient with MS Word, MS Excel, and Athena.
- She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Strongest Behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ramielle Anne will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
DISCHARGE STAFF/STAFFING COORDINATOR
Industry:
Healthcare / Medical
Employment Period:
January 2017 to December 2017 (11 Months)
Duties and Responsibilities:
- Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility
SUPERVISOR/TEAM LEAD
Industry:
Healthcare / Medical
Employment Period:
January 2018 to December 2021 (47 Months)
Duties and Responsibilities:
- Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
- Identify the skill needs of representatives and hone what they lack to make sure they are equipped
- Oversees the day-to-day operations within the contact center
Virtual Medical Assistant/Medical Biller
Industry:
Healthcare / Medical
Employment Period:
August 2021 to November 2022 (15 Months)
Duties and Responsibilities:
- Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
- Responsible for obtaining patient records and test results and coordinating daily administrative tasks
Education History
Field of Study:
Pharmacy/Pharmacology
Major:
Pharmacy
Graduation Date:
April 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Support, Retention, Chat Support, Email Handling, Reporting Analysis, Billing, Telecom, Inbound Calls, Medical Billing Coding, Medical Records Research, Medical Transcription,
INTERMEDIATE ★★
-
Email Lead GenerationEmail managementData CollectionInbound Upselling
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 44.32, Upload: 84.77
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
ANGEL
Candidate ID: 477024
ADVANCED
-
Sales, Customer Service, Appointment Setting, Outbound Appointment Setting...
INTERMEDIATE
-
Google Docs, Google Drive...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.69 per hour or $USD 579.81 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
- Telemarketing
- Lead Generation
- Appointment Setting
- Inbound and Outbound phone support
- Sales and Retention
- Warm and Cold calling
- B2B and B2C Campaign
- Customer handling
- She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
- Excellent comms skills.
- She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
- She is available to start immediately. Also, open for full-time.
Strongest behavior:
- Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
- Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.
Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.
Being more conceptual than detail-oriented, Angel Rose is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.Employment History
TELEMARKETER COLD CALLER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2018 to July 2019 (8 Months)
Duties and Responsibilities:
- Handled Credit repair campaign
- B2C outbound calling US Clients
- Lead generation
- Qualify customers
- Help customers to fix their credit scores
- Assist customer in paying loans and acquiring properties
TELEMARKETER COLD CALLER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2019 to August 2020 (12 Months)
Duties and Responsibilities:
- B2C outbound and inbound calling US, New Zealand and Australian Clients
- Upselling and advertise products
- Assist customers with their cancellation concerns
- Retain Customers
SALES REPRESENTATIVE/RETENTION SPECIALIST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2020 to June 2022 (21 Months)
Duties and Responsibilities:
- B2C outbound calling
- Fix customers credit score
- Retaining customer
- Handling cancellation concerns
- Assist customers
SALES REPRESENTATIVE COLD CALLER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2016 to September 2018 (31 Months)
Duties and Responsibilities:
- B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
- Selling lottery tickets
- Process Payments
- Handle customer inquiries
TELEMARKETER COLD CALLER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2015 to March 2016 (3 Months)
Duties and Responsibilities:
- Handled Insurance Campaign
- B2C and B2B Outbound calling
- Appointment setting
- Qualify leads
Education History
Field of Study:
Food & Beverage Services Management
Major:
Associate of Hotel and Restaurant Management
Graduation Date:
January 7, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Sales, Customer Service, Appointment Setting, Outbound Appointment Setting, B2C Telemarketing, Telemarketing, B2B Telemarketing, Outbound Telemarketing, Outbound Lead Generation, Outbound B2C,
INTERMEDIATE ★★
-
Google DocsGoogle Drive
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download- 158.72; upload - 162.25
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Samsung
- Processor: Intel Core I5
- Operating System: Windows 11
All-inclusive Rate: USD $8.65/hr
Norlito
Candidate ID: 476683
ADVANCED
-
Procurement, Contract management, Administrative Support, Digital Photography...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Norlito, former OFW and freelance photogrpaher has been working for almost 20 years in the Industrial Equipment, Manufacturing, Steel, Construction and Buy & sell industries where he handled and performed roles such as Procurement Officer, Engineer, Procurement Specialist, Purchaser/Buyer and Market researcher. He holds a bachelors degree in Business Administration major in Marketing and Advertising Management.
- He was exposed to the following tasks:
- Advertising
- Market research
- Supplier and vendor management
- Purchasing and porcurment
- Material Sourcing
- ISO Documentations & Procedures
- Logistics
- Contract Management
- Administrative tasks
- He is proficient in using tools such as MS Office and ERP Systems (SAP, Cassius).
- He can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Norlito has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Procurement Officer
Industry:
Construction / Building / Engineering
Employment Period:
March 2020 to February 2022 (22 Months)
Duties and Responsibilities:
- Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
- Provides support on procurement policies, processes and contracts management.
- Respond to quality management issues and supplier performance concerns.
- Supports Procurement Team in achieving objectives and performance KPI’s.
- Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
- Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
- Demonstrates excellent time management and organizational skills.
- Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.
Procurement Officer
Industry:
Construction / Building / Engineering
Employment Period:
August 2015 to March 2020 (55 Months)
Duties and Responsibilities:
- Assists in daily Procurement tasks, outsourcing and local purchase requirements.
- Updates and maintains accurate records of purchases, pricing and other Procurement references.
- Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
- Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
- Establishes cost parameter, purchase budget and payment forecasting.
- Tracking, monitoring and expedition of deliveries.
- Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
- Works and brainstorms with Procurement Team to achieve goals and objectives.
- Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.
Procurement Specialist
Industry:
Manufacturing / Production
Employment Period:
June 2008 to November 2014 (77 Months)
Duties and Responsibilities:
- Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
- Manages local Buyers for marketplace purchase or direct buying transactions.
- Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
- Engaged in overseas material sourcing for OEM and/or alternative spare parts.
- Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
- Prepares techno-commercial comparison and presents them for management review and approval.
- Preparation and monitoring of Purchase Orders in ERP.
- Coordinates and endorses inbound international shipments with Logistics Team.
- Updates supplier database and maintains filing systems.
- Inspection of materials/equipment to ensure quality and accuracy.
Purchaser/Buyer
Industry:
Retail / Merchandise
Employment Period:
September 2005 to December 2007 (27 Months)
Duties and Responsibilities:
- Engaged in material sourcing and tender acquisition.
- Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
- Prepares comparison sheet for Management’s review, profit analysis and approval.
- Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
- Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
- Supports and liaise with Logistics Team for all delivery concerns.
- Ensures that Supplier database is accurately updated.
- Keeps filing and archiving systems well-maintained and organized.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing & Advertising Management
Graduation Date:
March 31, 2003
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Procurement, Contract management, Administrative Support, Digital Photography, Data Encoding, SAP,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.65/hr
Sharon
Candidate ID: 476362
ADVANCED
-
Administrative Support, Appointment Setting, Outbound Calling, Customer Support...
INTERMEDIATE
-
Data Entry, Inbound Sales, Lead Generation, Social Media Marketing...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Nash has been working since 2012.
- She was a former OFW for 5 years as a Customer Service Representative, Admin Assistant, and HR Manager.
- She was able to manage her own Business (Mini Call Center) where she had her agents handling TeleMarketing Accounts performing Lead Generation, Virtual Assitant tasks, and Customer Service.
- She recently worked as a Sales Development Representative & Lead Generation Specialist. She supported the following tasks:
- Generating and qualifying leads
- Sales
- B2B marketing
- Appointment Setting
- She also had a part-time job in the Real Estate Industry for a US client where she performs tasks like cold calling and appointment setting.
- She is proficient with Microsoft Office, LinkedIn Sales Navigator, Salesforce, Zoom Info, outplay and JobStreet.
- She is familiar with Dropbox and Hubspot.
- She can generate 100-150 leads/day.
- She can start immediately. She is amenable to working any shift for any part-time or full-time position.
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
A pleasant and extraverted person, Sharon is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sharon gets along easily with a wide variety of people.Employment History
Pre-Qualifier
Industry:
Employment Period:
August 2021 to June 2022 (10 Months)
Duties and Responsibilities:
- The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
- This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
- Additionally, this position uses unwavering customer service and high ethical selling standards
- This position is responsible for building trust and rapport with Commercial Sales B2B customers
- Serve as the first point of contact for Sears Commercial customers
- Generates leads that will become lifetime customers for the Company
Customer Service Representative/Appointment Setter/Virtual Assistant/Sourcing Specialist Recruitment
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2007 to March 2012 (54 Months)
Duties and Responsibilities:
- Managing a large amount of inbound and outbound calls in a timely manner
- Following call center scripts when handling different topics
- Identifying customer’s needs, clarifying information, researching every issue and providing solutions
- Appointment Setter
- Contacting potential customers and arranging sales calls
- Making approximately a hundred calls or emails per day
- Responsible for keeping records of potential clients and of their productivity
- Virtual Assistant
- I am performing various administrative tasks, including answering emails,
- Answering phone calls, scheduling meetings, and making travel arrangements.
- Social Media Marketing
- Recruitment Specialist
- Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
- Ensuring all relevant communications, records, and data for my agents.
- Handling sourcing of candidates in high-quality or volume environment
- Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.
Service Crew (Counter)
Industry:
Employment Period:
March 1998 to March 2001 (36 Months)
Duties and Responsibilities:
- Prepare and serve food
- Process customer payments, and provide customer service
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2012 to February 2014 (21 Months)
Duties and Responsibilities:
- Collection Department – credit/collection, processing credit card/loan applications, financial account
- Provides comprehensive and quality customer care at all times
- Apply and learned knowledge and procedures when servicing customer queries
- Communicate effectively and efficiently with internal and external customer care
- Ensures customer satisfaction in all transactions
- Ensures validity and confidentiality of clients’/customers information
Service Crew/Counter
Industry:
Employment Period:
May 2014 to May 2015 (12 Months)
Duties and Responsibilities:
- Service Crew - prepare and serve food
- Process customer payments, and provide customer service
Customer Service Representative
Industry:
Property / Real Estate
Employment Period:
June 2015 to June 2016 (12 Months)
Duties and Responsibilities:
- Dealing with telephone and email inquiries
- Offering a property investment from international.
- Arranging appointments
- Utilized computer technology to handle a high volume of calls
- Providing high-level administrative and executive support for management.
Receptionist/PA/Admin Assistant
Industry:
Employment Period:
July 2016 to June 2017 (11 Months)
Duties and Responsibilities:
- Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
- Directs visitors by maintaining employee and department directories, and giving instructions
- Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.
- Screening telephone calls, inquiries, and requests, and handling them when appropriate
- Welcoming the CEO’s guests
- Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
- Typing minutes of meeting reports; organizing meetings
- Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas
- Designing and producing documents, briefing papers, reports, and presentations
- Organizing corporate and company entertainment, management meetings, and events
- Devising and maintaining office systems, including data management, filing, etc.
- Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
- Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
- Sourcing and ordering stationery and office equipment
Administrative Coordinator/Managing Staff/HR Manager
Industry:
Employment Period:
July 2017 to April 2019 (21 Months)
Duties and Responsibilities:
- Prepare payment certificates
- Prepare correspondence to government authorities, clients, and supplies
- Following up and processing all government permits and certificates
- Provides necessary support for the staff
- Manage all procurement requests
- Dealing with finance
- Manage all administrative reports
- Conducting interviews
- Responsible for the company’s petty cash
- Full staff scheduling
- Schedule an appointment management
- Track product inventory
- Send appointment reminders
- Business reporting
- Monitoring leadership
- Staff recruitment
- Marketing & Promotion
- Financial Management
- Prepares employees for assignment by establishing and conducting orientation and training programs.
- Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
- Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
- Maintains human resource staff recruiting, selecting, orienting, and training employees.
Customer Service Representative/Appointment Setter/VA/Sourcing Specialist Recruitment
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2022 to September 2022 (2 Months)
Duties and Responsibilities:
- Managing a large amount of inbound and outbound calls in a timely manner.
- Following call center scripts when handling different topics
- Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
- Appointment Setter
- Contacting potential customers and arranging sales calls
- Making a hundred calls or emails per day
- I am also responsible for keeping records of potential clients and of their productivity
- Virtual Assistant
- Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
- I was also in charge of the Social Media Marketing
- Recruitment Specialist
- Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
- Ensuring all relevant communications, records, and data for my agents
- Handling sourcing of candidates in high-quality or volume environment
- Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.
Owner/Manager
Industry:
Employment Period:
September 2019 to March 2023 (42 Months)
Duties and Responsibilities:
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage the restaurantʼs good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2019 to September 2021 (26 Months)
Duties and Responsibilities:
- Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
- Billing collections, and Technical Support.
- Strong verbal and written communication and comprehension skills.
- A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
- Can type at least 40 words per minute on chat
- I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
- I am resourceful and able to multitask and have high attention to detail.
Sales Development Representative
Industry:
Consulting (Business & Management)
Employment Period:
November 2021 to December 2022 (13 Months)
Duties and Responsibilities:
- My job revolves around generating and qualifying new and moving them through the sales pipeline, until they're ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks.
- Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations.
- As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.
Freelance - Philippines
Industry:
Property / Real Estate
Employment Period:
July 2022 to March 2012 (123 Months)
Duties and Responsibilities:
- Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
- We use customer information -- for example, name, address, and telephone number computerized database to initiate cold calls and deliver a scripted sales talk
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
April 30, 2001
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Appointment Setting, Outbound Calling, Customer Support, Data Entry, Data Encoding, Microsoft, Sales,
INTERMEDIATE ★★
-
Data EntryInbound SalesLead GenerationSocial Media MarketingTechnical Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 15.02, Upload: 41.44
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel Core i5 Ryzen 5
- Operating System: Windows 11
All-inclusive Rate: USD $7.67/hr
Fredie
Candidate ID: 475750
ADVANCED
-
MYOB Integration, MYOB, Accounts Payable Management, Accounts Receivable Management...
INTERMEDIATE
-
General Accounting...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
Fredie is a certified bookkeeper with over twenty years of experience in the Accounting Industry
Has extensive experience in MYOB from set-up, installation, and application
Installed and trained clients in the use of MYOB
Maintained ledgers and trial balance
Prepared monthly bank reconciliation statements
Recorded purchases and payables
Reconciled POs with payments
Prepared financial statements, profit and loss, and cash flow
Extensive experience in Accounts Payables and Receivables
He is open to both part-time and full-time positions and is available to start one week after getting hired
Predictive Index Behavioral Profile - Guardian
https://www.predictiveindex.com/reference-profile/guardian/
Strongest Behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Fredie is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Fredie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
MYOB Accounting Software Trainer/ACCOUNT SPECIALIST
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2000 to January 2003 (36 Months)
Duties and Responsibilities:
- Official Distributor of MYOB Accounting software in Tacloban City, Philippines
- Installed and Trained our MYOB clients (Hardware, Pharmacy, Groceries Store and others)
- In-charged in the recording of the company's purchases and sales.
- Maintained ledger of customers and suppliers
- Monitored and done onsite auditing of clients with more than 60 days of unpaid balances
- Checked on the accuracy of financial reports generated from the system
- Prepared bank reconciliation statements.
BOOKKEEPER
Industry:
Education
Employment Period:
January 2004 to January 2016 (144 Months)
Duties and Responsibilities:
- Maintain ledgers and trial balance
- Prepare monthly bank reconciliation statements (maintain 7 funds of the university including dollar account)
- Assist the team in preparing the financial reports
- Prepare payroll of 100 part-time faculty members
- In-charged of students' ledger account.
ACCOUNTS RECEIVABLE AND PAYABLE SPECIALIST
Industry:
Banking / Financial Services
Employment Period:
January 2017 to May 2022 (64 Months)
Duties and Responsibilities:
- • Verify the accuracy of clients' ledger account using MYOB
- Monitor on the aging of accounts receivables (due and demandable)
- Records all the purchases and payables
- Reconcile PO's with the amounts paid per supplier
- Prepare financial statements (Profit and Loss, Statement of Financial Position and Cash Flow)
- Check on the accuracy of the inventory (physical vs. actual)
- Analyze financial reports generated from the accounting system
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management
Graduation Date:
March 27, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
MYOB Integration, MYOB, Accounts Payable Management, Accounts Receivable Management, Bookkeeping,
INTERMEDIATE ★★
-
General Accounting
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $6.69/hr
China
Candidate ID: 475731
ADVANCED
-
Customer Support, Customer Service, Technical Support, Conflict resolution...
INTERMEDIATE
-
Gmail...
Median Rate
$6.69
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.69 per hour or $USD 579.81 per month
Full Time: $USD 6.69 per hour or $USD 1159.61 per month
Remote Staff Recruiter Comments
Chinas has over six years of customer service experience
She has provided assistance to customers in the US in the motor and financial industry
Did basic troubleshooting for customers having issues with the safety devices attached to their vehicles
Processed activation and reactivation of accounts in the system
When she handled the financial account she answered inquiries regarding billing and subscriptions
Process waiving of fees for customers with delayed payments
Assist in setting up disputes and fraud investigations
She is open to both part-time and full-time positions and is available to start immediately
Predictive Index Behavioral Profile - Promoter
https://www.predictiveindex.com/reference-profile/promoter/
Strongest Behaviors:
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
China is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to China to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Employment History
Senior Customer Service Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2017 to January 2022 (59 Months)
Duties and Responsibilities:
- Supplies both new and existing consumers
- Fixed technical issues, mostly with Bluetooth and WiFi, and the Onstar system
- Resolved billing questions
- Assisting clients in selecting the best service plan for them
- Supported offline advisors as they transitioned to being inbound agents by acting as their mentor
- Served as a Connection Center representative for General Motors, mostly assisting consumers with the creation of their online accounts and mobile applications
Customer Care Professional
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2022 to September 2022 (8 Months)
Duties and Responsibilities:
- Resolve all customer queries and follow established procedures as appropriate thereby providing alternatives, also, apply, superior service call handling skills to ensure best possible solutions and First Call Resolution to Card Members
- Adherence to quality and compliance guidelines
- Document necessary account information and offer custom solutions that benefit the customer
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
- Ability to make quick decisions and respond to customer inquiries.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accounting
Graduation Date:
March 17, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Support, Customer Service, Technical Support, Conflict resolution, Data Entry,
INTERMEDIATE ★★
-
Gmail
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/13969668816
- Internet Type: Cable
- Hardware Type: Laptop
- Brand Name: HP
- Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz
- Operating System: Windows 10
All-inclusive Rate: USD $6.69/hr
Sofea
Candidate ID: 467325
ADVANCED
-
Data Entry, Email management, Social Media Management, Microsoft Office...
INTERMEDIATE
-
Data Entry, Graphic Design, Photo Editing, Website Management...
Median Rate
$6.69
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.69 per hour or $USD 579.81 per month
Full Time: $USD 6.69 per hour or $USD 1159.61 per month
Remote Staff Recruiter Comments
- Sofea has been working for 5 years. She has performed various roles in different companies where she supported the following tasks:
- Email Management
- Calendar Management
- Social Media Management
- Booking Appointment
- Email Marketing
- Data Entry
- Basic graphic design
- Since 2020 she started her freelance career and worked with UK clients as a Virtual Assistant.
- She is proficient in Microsoft tools, Google Suite, and Canva,
- She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Strongest Behaviors
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Sofea has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Front Desk Receptionist
Industry:
Hotel / Hospitality
Employment Period:
December 2017 to March 2020 (27 Months)
Duties and Responsibilities:
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Drafted professional business documents, spreadsheets and correspondence.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Scheduled and confirmed appointments.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Chat Moderator
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2020 to October 2021 (17 Months)
Duties and Responsibilities:
- Assisted organizational efforts by filing, entering data and answering phones.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
Virtual Assistant/Data Entry
Industry:
Others
Employment Period:
February 2021 to June 2022 (16 Months)
Duties and Responsibilities:
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Helped customers select products best fitting personal needs.
- Maintained data confidentiality when inputting public and non-public information into the system.
Social Media Manager
Industry:
Others
Employment Period:
September 2022 to November 2023 (13 Months)
Duties and Responsibilities:
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Administrative Assistant
Industry:
Others
Employment Period:
January 2023 to April 2025 (27 Months)
Duties and Responsibilities:
- Managing emails and filtering important messages
- Scheduling appointments, meetings, and calendar management
- Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
- Responding to client inquiries via email or chat
- Following up with leads or clients
- Data entry and database maintenance
- Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)
Education History
Field of Study:
Food & Beverage Services Management
Major:
Hotel And Restaurant Management
Graduation Date:
June 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Data Entry, Email management, Social Media Management, Microsoft Office, Booking Assistance, Graphic Design, Calendar Management,
INTERMEDIATE ★★
-
Data Entry, Graphic Design, Photo EditingWebsite ManagementeCommerce Site DevelopmentAdministrative SupportFacebook Ads
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17898824326
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $10.62/hr
Maria
Candidate ID: 467166
ADVANCED
-
Social Media Marketing, Data Analysis, Market Research, Market analysis...
INTERMEDIATE
-
SEO, SEM, Video Editing, Photo Editing...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
- Roma is a graduate of Production Design
- She has 4 years of relevant work experience in E-learning, Food and Beverage, and Pharmaceutical companies
- She has worked with clients based in Australia, Canada, US, and Philippines
- She is adept at doing the following tasks:
- Market research and analysis
- Data Analysis
- Marketing Plan
- Social media content and management
- Content mapping
- Sales management
- Events coordination
- Project Management
- Video and Photo Editing
- Script writing
- Content writing
- She has experience with SEO (on page and off page) and has done keyword research and SEO strategies
- She has also done executing paid ad campaigns for Facebook, Instagram, and LinkedIn
- Her biggest campaign was for brand awareness project that resulted for 20 percent increase for following on her clients social media accounts
- She is proficient in using the following tools:
- Adobe Creative Suites
- Canva Pro
- SketchUp Pro 8
- Adobe Premiere
- Final Cut X
- Google Ads
- Google Analytics
- Facebook Ads
- YouTube Ads
- SEMrush
- Asana
- WordPress
- Keynote
- Mailchimp
- HubSpot
- Salesforce
- Hootsuite
- She is available to start immediately and is amenable to working on a dayshift schedule for any full-time role.
Predictive Index Behavioral Profile - Maverick
https://www.predictiveindex.com/reference-profile/maverick/
Strongest Behaviors
- Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
- Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
- Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
Behavioral Summary
A very independent, confident, decisive, self-starter, intense and driving. She has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.
Employment History
Digital Marketing Strategist
Industry:
Property / Real Estate
Employment Period:
March 2021 to September 2021 (6 Months)
Duties and Responsibilities:
- Evaluate and implement improvements on digital strategy.Research the latest digital tools and interactive trends.
- Develop, implement and optimize SEO, social media, and pay-per-click campaigns.
- Create integrated and cost-effective digital strategies.
- Drive value for the organization.
- Analyze and report on digital campaigns.
- Analyze customer and user data.
- Engage with clients, sales teams, and management.
- Map out how digital assets will be optimized for business results.
- Define and action digital events.
Marketing Assistant
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
September 2020 to February 2021 (5 Months)
Duties and Responsibilities:
- Conducting market research and analyzing marketing surveys.
- Employing online marketing analytics to gather information from the web and social media pages.
- Creates marketing and social media campaigns and strategies
- Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
- Preparing promotional presentations and organizing promotional events.
- Composing and posting online content for the company's social media page and website.
- Writing marketing literature for company brochures and press releases.
Marketing Associate
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
March 2019 to August 2020 (17 Months)
Duties and Responsibilities:
- Creating and building out paid social media campaigns to drive awareness, traffic and conversions
- Maintain performance reports and trackers analyzing the assets and targeting of different campaigns
- Execute tests on campaigns to develop ways on improving campaign performance
- Monitoring, analysis, and reporting of email campaign performance
- Creation, management, and publishing content to social media channels, including paid/sponsored social media ads
- Monitor performance of campaigns and initiatives across social media channels to ensure the best possible results using an efficient and well-executed strategy
- Provides actionable insights and recommendations that are relevant to the client's businesses to achieve their campaign goals through in-depth data analysis and research
Production Designer and Production Assisant
Industry:
Entertainment / Media
Employment Period:
April 2013 to December 2018 (68 Months)
Duties and Responsibilities:
- Responsible for the visual concept of a film, television or theatre production.
- They identify a design style for sets, locations, graphics, props, lighting, camera angles and costumes
- They also deal with schedules, budgets and staffing.
- They help achieve the director's vision together with art directors, prop makers, set builders
Social Media Executive and Administrative Officer
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
July 2022 to September 2023 (14 Months)
Duties and Responsibilities:
- Doing research, writing, creating, or outsourcing the creation of any type of material (written, imagebased, video, etc.)
- Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
- Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.
- Doing research, writing, creating, or outsourcing the creation of any type of material (written, image- based, video, etc.)
- Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
- Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.
Marketing & Communications Assistant
Industry:
Others
Employment Period:
December 2023 to March 2024 (2 Months)
Duties and Responsibilities:
- Oversee the day-to-day management of our social media platforms.
- · Assist and collaborate with the marketing team to ensure the timely preparation of visual materials.
- · Plan, create and schedule posts, including both visuals and video content.
- Creating and implementing our marketing and communications strategy, in collaboration with management and our branding team.
- · Primarily utilising Facebook and Instagram as our central social platforms; nevertheless, we are eager to establish a presence on other platforms (e.g. TikTok and LinkedIn).
- · Measure and report on engagement and return on spend.
- · Website management and maintenance.
- · Execute a content strategy, including copywriting and editing for social media the marketing team builds.
- · Monitor and evaluate the performance of previous posts, assessing their effectiveness in reaching the target audience.
- · Manage the distribution of newsletters to the subscriber list. Monitoring engagement and growth.
- · Review and ensure the quality and consistency of advertising content.
- · Monitor campaign performance to meet deadlines and KPIs.
- · Create and manage lead magnet campaigns to capture and nurture leads effectively.
- · Determine the frequency and timing of lead magnet promotions.
- · Assist in the creation of lead magnets for advertising campaigns with the branding and marketing team’s help.
- · Identify and understand the target audience's preferences, behaviours, and needs.
- · Ensure posts are tailored to effectively engage the target audience.
- · Trends and growth spots to capitalise on prospective audiences.
- · Respond promptly to inquiries and comments on social media platforms, the community page, and via email or chat.
- · Foster a sense of community and engagement among our followers.
Digital Marketing Specialist
Industry:
Arts / Design / Fashion
Employment Period:
May 2024 to August 2024 (3 Months)
Duties and Responsibilities:
- Digital Marketing Strategy: Develop and implement digital marketing strategies that focus on promoting products and increasing customer engagement.
- Content Creation and Management: Assist in generating engaging content calendar for various digital channels, including websites, social media, and email campaigns, emphasizing product highlights and customer benefits.
- Website Management: Optimize our website content for search engines, with a specific focus on enhancing product pages and landing pages using WordPress.
- Social Media Management: Manage and grow our presence on key social media platforms, including Facebook, Instagram, and TikTok, adapting strategies to align with platform strengths and audience preferences.
- Analytics and Reporting: Monitor and analyze digital campaign performance using tools. Adjust strategies based on data insights to optimize reach and effectiveness.
- Email Marketing: Execute targeted email marketing campaigns to nurture leads and convert them into customers, focusing on product promotions and updates.
- Product Promotion: Prioritize showcasing products through all digital marketing activities, ensuring clear and attractive presentation across all channels
Social Media Marketer
Industry:
Others
Employment Period:
September 2024 to July 2025 (9 Months)
Duties and Responsibilities:
- Develop and execute effective social media strategies across multiple platforms, including Instagram, Facebook, LinkedIn, Pinterest, and Reddit.
- Create engaging and visually appealing content, including infographics, images, and social media posts, to promote our course.
- Actively participate in online communities and forums related to job search and career development.
- Track and analyze social media metrics to measure campaign performance and optimize strategies.
- Utilize WordPress to design and optimize landing pages for the course.
Marketing Associate
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
May 2019 to May 2019 (0 Months)
Duties and Responsibilities:
- Creation, social media management, email marketing, and event planning.
- Collect, analyze, and interpret market research data to identify trends,
Administrative Officer
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
May 2018 to January 2021 (32 Months)
Duties and Responsibilities:
- Managed and organized catering orders, ensuring accurate processing and timely delivery to clients.
- Managed client accounts, ensuring accurate information and timely communication regarding orders and deliveries.
- Coordinated event logistics, including scheduling, staffing, and equipment rentals, to ensure seamless event execution.
Digital Marketing Specialist
Industry:
Education
Employment Period:
October 2021 to January 2023 (14 Months)
Duties and Responsibilities:
- Increased website traffic from social media by 20% within 6 months by developing and implementing a social media marketing strategy for Facebook and Instagram.
- Improved student understanding and satisfaction by creating engaging online learning materials, including video tutorials, interactive quizzes, and downloadable resources, resulting in a 95% student satisfaction rating.
- Increased course completion rates by 15% within the first semester by collaborating with the teaching team to develop and implement a new online course curriculum incorporating gamification and personalized learning paths.
- Developing and implementing effective digital marketing strategy.
- Coordinating content, design, social media, PPC campaigns and other activities.
- Measure KPIs and prepare the budget for Digital Marketing activities.
- Develop specific campaigns to create and maintain high levels of customer interaction.
- Manage the SEO strategy execution.
- Drive traffic with PPC Campaign on AdWords, SM and affiliate/influencers websites.
- Establish our Social Media strategy - based on a variety of channels.
- Coordinate Email Marketing to incorporate and implement tracking and other digital marketing elements.
- Setup all the technicalities for google analytics, other tracking codes, tag manager and anything else, that can provide us with input on user behavior.
- Ensure contact reporting to management on performance.
Digital Marketing Specialist and Website Designer
Industry:
Consulting (Business & Management)
Employment Period:
March 2024 to March 2024 (0 Months)
Duties and Responsibilities:
- Monitored website analytics and Google Ads performance to optimize online marketing strategies, resulting in a 12% reduction in advertising costs while maintaining a high ROI.
- Analyze website analytics, social media metrics, and other digital marketing performance data to measure the effectiveness of campaigns and identify opportunities for improvement.
- Implemented SEO best practices to improve website visibility and organic search rankings.
Education History
Field of Study:
Marketing
Major:
Marketing Communications
Graduation Date:
May 1, 2023
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Art/Design/Creative Multimedia
Major:
Production Design
Graduation Date:
January 2, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Social Media MarketingData AnalysisMarket ResearchMarket analysis
INTERMEDIATE ★★
-
SEO, SEM, Video EditingPhoto EditingSalesforce CRMContent WritingScript Writing
Work at Home Capabilities:
- Internet Bandwidth: 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 27.83, Upload: 21.74
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple Macbook Pro 2021
- Processor: m1
- Operating System: MacOS X
All-inclusive Rate: USD $10.62/hr
Zarah
Candidate ID: 467020
ADVANCED
-
Customer Service Management, Call Center Management, Operations Management, Administrative Support...
INTERMEDIATE
-
Administrative Skills, Writing, Administration...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 12.58 per hour or $USD 1090.27 per month
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
- Zee has over 10 years of experience in successfully leading cross-functional teams, driving operational excellence, and achieving business objectives.
- Even though she is a graduate of Computer Science, it did not stop her from pursuing a profession in customer service primarily in the finance sector.
- From 2011 to 2021, she was employed in a financial corporation where she climbed the corporate ladder.
- She started as a Finance Services Representative, got promoted to Team Leader, eventually, she became a Manager, and then the AVP for Customer Service.
- She is an expert in performing the following:
- Performance management
- SOP creation and implementation
- Coaching
- Quality evaluation
- Recruitment support
- Team development
- Social media management
- She utilized software and applications such as Genie, Salesforce, HubSpot, Workforce Management System, MS Office (Excel, 365, Teams, Outlook), eHarmony, Monday.com, and Trello.
- She can start ASAP.
- She prefers working the day shift to any part-time or full-time position.
Strongest Behaviors
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
Zarah is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Zarah Kathryn takes responsibilities very seriously, to the extent of worrying a good deal about them. That concern, plus a strong desire to assure a quality outcome, combines to make them particularly sensitive to criticism of their work and very responsive to praise for work well done. While this introspective person is imaginative and gives much thought to their ideas, they are very cautious about expressing or acting on them unless they are sure they can deliver on those ideas. They can be relied on to make proven, well thought-out, solid improvements in areas that they understand well.
Employment History
AVP, Customer Service
Industry:
Banking / Financial Services
Employment Period:
July 2021 to October 2021 (3 Months)
Duties and Responsibilities:
Apr 2021 - Oct 2021
- Title Change and Promotion after the company acquisition Continued to exemplify exceptional managerial skills by actively partnering and collaborating with US counterparts and Senior Leadership in driving process improvement, creating impactful policies, fostering training and development initiatives, and supporting career progression for the team.
- Enhanced operational efficiency by actively partnering and collaborating with US counterparts and Senior Leadership in various areas, including process improvement, policy creation, training and development, and career progression.
July 2011 - Apr 2021
- Led and managed a diverse team of Financial Services Representatives, proficient in handling inbound and outbound calls, e-mail support, chat support, fraud prevention services, Employee Stock Plans, and Mainstreet operations. Successfully sustained 24x7 Customer Service operations during overnight hours
- Conducted risk identification, assessment, reporting, and monitoring operations, ensuring adherence to US Financial Industry Regulatory Authority compliance. Reviewed existing risk management procedures and recommended improvements for enhanced effectiveness
- Implemented strategic initiatives aimed at boosting employee morale, driving performance, and consistently improving the overall customer experience
- Collaborated with domestic counterparts to streamline chat, email, and overnight operations, optimizing processes and increasing efficiency Revamped training and new hire onboarding processes while concurrently managing a regular Customer Service team
- Conducted comprehensive quality evaluations of representative interactions with clients, including calls, emails, and chat interactions
- Performed the critical role of Hiring Manager, overseeing the final recruitment process for Customer Service through interviews and selection
- Actively fostered the development of team members through coaching, training, delegation, and exposure to challenging tasks, unlocking their full potential
- Recognized with the Customer Service Achievement Award for outstanding leadership contributions
- Consistently rated as exceeding expectations in annual performance appraisals
Process Manager
Industry:
Retail / Merchandise
Employment Period:
October 2022 to November 2022 (1 Months)
Duties and Responsibilities:
- Project-based contractor tasked to document existing processes
- Collaborate with other relevant functions to develop new processes for both customer-facing and back-office associates
Follow-up Coordinator
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
February 2025 to Present
Duties and Responsibilities:
- Welcome first-time guests during Sunday services, ensuring a warm and engaging experience.
- Send personalized follow-up messages to acknowledge attendance and encourage further involvement.
- Invite guests to church gatherings, Life Groups, and LIFE Classes to foster deeper community engagement.
- Support the church's mission by building meaningful connections and guiding individuals in their spiritual journey.
- Manage and update the church management system, maintaining an accurate database of over 2,000 members.
- Track each member's discipleship progress and spiritual growth journey, ensuring timely follow-ups and accurate records.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
May 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service Management, Call Center Management, Operations Management, Administrative Support,
INTERMEDIATE ★★
-
Administrative SkillsWritingAdministration
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14804588232
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: Intel Core i3
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.
- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.
