Hire World-Class, High Performing, Vetted Lead Generation Specialists.
Cut Labor Costs by 70%

• The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
• This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
• Additionally, this position uses unwavering customer service and high ethical selling standards
• This position is responsible for building trust and rapport with Commercial Sales B2B customers
• Serve as the first point of contact for Sears Commercial customers
• Generates leads that will become lifetime customers for the Company

• Managing a large amount of inbound and outbound calls in a timely manner
• Following call center scripts when handling different topics
• Identifying customer’s needs, clarifying information, researching every issue and providing solutions
• Appointment Setter
• Contacting potential customers and arranging sales calls
• Making approximately a hundred calls or emails per day
• Responsible for keeping records of potential clients and of their productivity
• Virtual Assistant
• I am performing various administrative tasks, including answering emails,
• Answering phone calls, scheduling meetings, and making travel arrangements.
• Social Media Marketing
• Recruitment Specialist
• Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
• Ensuring all relevant communications, records, and data for my agents.
• Handling sourcing of candidates in high-quality or volume environment
• Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

• Prepare and serve food
• Process customer payments, and provide customer service

• Collection Department – credit/collection, processing credit card/loan applications, financial account
• Provides comprehensive and quality customer care at all times
• Apply and learned knowledge and procedures when servicing customer queries
• Communicate effectively and efficiently with internal and external customer care
• Ensures customer satisfaction in all transactions
• Ensures validity and confidentiality of clients’/customers information

• Service Crew - prepare and serve food
• Process customer payments, and provide customer service

• Dealing with telephone and email inquiries
• Offering a property investment from international.
• Arranging appointments
• Utilized computer technology to handle a high volume of calls
• Providing high-level administrative and executive support for management.

• Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
• Directs visitors by maintaining employee and department directories, and giving instructions
• Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.

• Screening telephone calls, inquiries, and requests, and handling them when appropriate
• Welcoming the CEO’s guests
• Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
• Typing minutes of meeting reports; organizing meetings
• Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas

• Designing and producing documents, briefing papers, reports, and presentations
• Organizing corporate and company entertainment, management meetings, and events
• Devising and maintaining office systems, including data management, filing, etc.
• Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
• Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
• Sourcing and ordering stationery and office equipment

•  Prepare payment certificates
• Prepare correspondence to government authorities, clients, and supplies
• Following up and processing all government permits and certificates
• Provides necessary support for the staff
• Manage all procurement requests
• Dealing with finance
• Manage all administrative reports
• Conducting interviews
• Responsible for the company’s petty cash

• Full staff scheduling
• Schedule an appointment management
• Track product inventory
• Send appointment reminders
• Business reporting
• Monitoring leadership
• Staff recruitment
• Marketing & Promotion
• Financial Management
• Prepares employees for assignment by establishing and conducting orientation and training programs.
• Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
• Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
• Maintains human resource staff recruiting, selecting, orienting, and training employees.

•  Managing a large amount of inbound and outbound calls in a timely manner.
• Following call center scripts when handling different topics
• Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
• Appointment Setter
• Contacting potential customers and arranging sales calls
• Making a hundred calls or emails per day
• I am also responsible for keeping records of potential clients and of their productivity
• Virtual Assistant
• Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
• I was also in charge of the Social Media Marketing
• Recruitment Specialist
• Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
• Ensuring all relevant communications, records, and data for my agents
• Handling sourcing of candidates in high-quality or volume environment
• Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurantʼs good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

•  Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
• Billing collections, and Technical Support.
•  Strong verbal and written communication and comprehension skills.
•  A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
• Can type at least 40 words per minute on chat
• I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
•  I am resourceful and able to multitask and have high attention to detail.

• My job revolves around generating and qualifying new and moving them through the sales pipeline, until they're ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks.
• Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations.
• As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.

• Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
• We use customer information -- for example, name, address, and telephone number  computerized database to initiate cold calls and deliver a scripted sales talk 

• Supervised more than 20 representatives in various inbound and outbound campaigns such as customer service, technical support, collections, sales and infomercials, catalog requests and telco projects.
• Innovated incentive plans and schemes to boost up the morale of reps.
• Consistent Top Supervisor for customer service campaigns.
• Started as a customer service representative and became a consistent top seller and up seller as well.
• Conduct interviews for potential external & internal candidates up to Senior Supervisor level.
• Handle all promotions, transfers, salary increases requested from the recruitment team and advice the compensation section with the needed feedback for implementation.

• Maximized sales output within the assigned shift for outbound campaigns such as credit card sales, online yellow pages, appointment setting, collections, surveys and VoIP projects.
• Mentoring and coaching supervisors to achieve respective KPI's.
• Responsible for service delivery execution including achieving contractual center performance metrics and assisting with monthly budget preparation and managing financial resources.
• Reports directly to the call center manager.
• Enacted as Account Coordinator, QA, and as a Trainer.
• Supervises the hiring process performed by the recruitment team to assure smooth implementation.
• Cross trained for Dell consumer sales, collections, appointment setting and surveys.

• Responsible for managing 15 team members in a Telco inbound customer service and technical support account to hit or exceed client metrics and KPI's such as AHT, ACW, CRT, etc.
• Coaching and motivating the team to achieve and or exceed goals.
•  Perennial Top Supervisor for T-mobile and was able to promote 2 team members as Coaches.
• Interacts well with management as well as clients making sure that exceptional customer service is being delivered.

• Managed the service desk composed of call management administrators that caters Abu Dhabi, Bahrain, Dubai, Kuwait, Oman and Qatar with regards to their IBM machines and other OEM's.
• Maintains the CRM (Citrix) for all existing and new clients.
• Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
• Assure the compliance of requested job vacancies with the budgeted headcount planned.
• Conduct interviews for potential external & internal candidates.

• Managing email content and email blasting for various clients.
• Managing support operations to achieve client goals and metrics.
• Managing 10+ team leaders & 150+ agents for TKV, traffic data analysis.
• Maintains set KPI's and reports directly to the Site Director.
• Oversees overall performance of the campaign.

• Lead generation and appointment setting for financial accounts.
• Extract leads over the internet using various sources like Linked In Sales Navigator and other social media platforms.
• Responds to calls and emails from customers whenever necessary.
• Telemarketing for surveys and callbacks.

• Managing gym membership packages both for new and existing clients.
• Managing existing clients for retention of membership.
• Coordinates with the operations and support department to make sure that client goals/targets are being met.
• Reports directly to Customer Service Manager.

• Managing international sales for smart locks.
• Responsible for negotiation and closing of sales.
• Coordinates with the operations and sales department to make sure that client goals/targets are being met.
• Reports directly to the International Sales Manager.

• Prospecting of new clients in supported global regions.
• Procure information to correctly qualify clients.
• Set meetings with decision makers.
• Coordinates set meeting thru the business development managers.
• Properly document activities and action plans in Oracle NetSuite.

• Managing multiple accounts for voice, back office, and email support.
• Acts as liaison between clients and the management.
• Reports directly to the Senior Operations Manager.
• Maintains set KPI's and oversees overall performance on all assigned accounts.
• Coordinates with the recruitment department for profiling potential new hires.

• Searching for sales contacts with specific profiles proactively, using LinkedIn, job boards, public forums, and other resources, and add them to the internal CRM.
• Regularly monitor sales inboxes and forward relevant lead information to the appropriate team members.
• Search job boards and public forums for potential leads and track down associated contacts for follow-up.
• Support database hygiene by managing record merge requests, adding new companies, and ensuring data accuracy.
• Configure and set up marketing automation campaigns to engage with potential leads effectively.
• Work closely with cross-functional teams to assist in new initiatives and support additional processes as needed.
• Review job postings for accuracy and completion before approving for public posting.

• Managing email marketing campaigns thru Mailchimp for sales in commercial/residential projects.
• Managing social media accounts like LinkedIn, Instagram, YouTube, and Facebook to attract potential clients and advertise property investment opportunities all throughout the UK region.
• Coordinates with the management to achieve goals and metrics.
• Gives suggestions on how to improve the marketing channels to increase sales.
• Reports directly to the COO.

• Managing email marketing campaigns for research and development tax credits in the US.
• Coordinates with the management to achieve goals and metrics.
• Social media management is executed thru LinkedIn, YouTube, and Facebook accounts.
• Reports directly to the CEO.
• Setting appointments for qualified clients

• Responsible for lead generation, research, appointment setting and sales.
• Managing existing clients for retention of membership.
• Web and Mobile App Development. Search Engine Optimization, Online Reputation Management, Social Media Optimization, Lead Generation, Mindshark Reviews, Mindshark Review Management, Marketing Automation, Lead Nurturing, and Managed Enterprise SEO.
• Coordinates with the operations and support department to make sure that client goals/targets are being met.
• Reports directly to the Country Manager

• Supervised more than 20 representatives in various inbound and outbound campaigns such as customer service, technical support, collections, sales and infomercials, catalog requests and telco projects.
• Innovated incentive plans and schemes to boost up the morale of reps.
• Consistent Top Supervisor for customer service campaigns.
• Started as a customer service representative and became a consistent top seller and up seller as well.
• Conduct interviews for potential external & internal candidates up to Senior Supervisor level.
• Handle all promotions, transfers, salary increases requested from the recruitment team and advice the compensation section with the needed feedback for implementation.

• Maximized sales output within the assigned shift for outbound campaigns such as credit card sales, online yellow pages, appointment setting, collections, surveys and VoIP projects.
• Mentoring and coaching supervisors to achieve respective KPI's.
• Responsible for service delivery execution including achieving contractual center performance metrics and assisting with monthly budget preparation and managing financial resources.
• Reports directly to the call center manager.
• Enacted as Account Coordinator, QA, and as a Trainer.
• Supervises the hiring process performed by the recruitment team to assure smooth implementation.
• Cross trained for Dell consumer sales, collections, appointment setting and surveys.

• Responsible for managing 15 team members in a Telco inbound customer service and technical support account to hit or exceed client metrics and KPI's such as AHT, ACW, CRT, etc.
• Coaching and motivating the team to achieve and or exceed goals.
•  Perennial Top Supervisor for T-mobile and was able to promote 2 team members as Coaches.
• Interacts well with management as well as clients making sure that exceptional customer service is being delivered.

• Managed the service desk composed of call management administrators that caters Abu Dhabi, Bahrain, Dubai, Kuwait, Oman and Qatar with regards to their IBM machines and other OEM's.
• Maintains the CRM (Citrix) for all existing and new clients.
• Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
• Assure the compliance of requested job vacancies with the budgeted headcount planned.
• Conduct interviews for potential external & internal candidates.

• Managing email content and email blasting for various clients.
• Managing support operations to achieve client goals and metrics.
• Managing 10+ team leaders & 150+ agents for TKV, traffic data analysis.
• Maintains set KPI's and reports directly to the Site Director.
• Oversees overall performance of the campaign.

• Lead generation and appointment setting for financial accounts.
• Extract leads over the internet using various sources like Linked In Sales Navigator and other social media platforms.
• Responds to calls and emails from customers whenever necessary.
• Telemarketing for surveys and callbacks.

• Managing gym membership packages both for new and existing clients.
• Managing existing clients for retention of membership.
• Coordinates with the operations and support department to make sure that client goals/targets are being met.
• Reports directly to Customer Service Manager.

• Managing international sales for smart locks.
• Responsible for negotiation and closing of sales.
• Coordinates with the operations and sales department to make sure that client goals/targets are being met.
• Reports directly to the International Sales Manager.

• Prospecting of new clients in supported global regions.
• Procure information to correctly qualify clients.
• Set meetings with decision makers.
• Coordinates set meeting thru the business development managers.
• Properly document activities and action plans in Oracle NetSuite.

• Managing multiple accounts for voice, back office, and email support.
• Acts as liaison between clients and the management.
• Reports directly to the Senior Operations Manager.
• Maintains set KPI's and oversees overall performance on all assigned accounts.
• Coordinates with the recruitment department for profiling potential new hires.

• Searching for sales contacts with specific profiles proactively, using LinkedIn, job boards, public forums, and other resources, and add them to the internal CRM.
• Regularly monitor sales inboxes and forward relevant lead information to the appropriate team members.
• Search job boards and public forums for potential leads and track down associated contacts for follow-up.
• Support database hygiene by managing record merge requests, adding new companies, and ensuring data accuracy.
• Configure and set up marketing automation campaigns to engage with potential leads effectively.
• Work closely with cross-functional teams to assist in new initiatives and support additional processes as needed.
• Review job postings for accuracy and completion before approving for public posting.

• Managing email marketing campaigns thru Mailchimp for sales in commercial/residential projects.
• Managing social media accounts like LinkedIn, Instagram, YouTube, and Facebook to attract potential clients and advertise property investment opportunities all throughout the UK region.
• Coordinates with the management to achieve goals and metrics.
• Gives suggestions on how to improve the marketing channels to increase sales.
• Reports directly to the COO.

• Managing email marketing campaigns for research and development tax credits in the US.
• Coordinates with the management to achieve goals and metrics.
• Social media management is executed thru LinkedIn, YouTube, and Facebook accounts.
• Reports directly to the CEO.
• Setting appointments for qualified clients

• Responsible for lead generation, research, appointment setting and sales.
• Managing existing clients for retention of membership.
• Web and Mobile App Development. Search Engine Optimization, Online Reputation Management, Social Media Optimization, Lead Generation, Mindshark Reviews, Mindshark Review Management, Marketing Automation, Lead Nurturing, and Managed Enterprise SEO.
• Coordinates with the operations and support department to make sure that client goals/targets are being met.
• Reports directly to the Country Manager

• I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
• Additionally, I can recommend phone accessories and devices based on customer needs.

• In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

• My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
• I also manage invoicing, billing, project management, and post-production tasks.
• Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

• I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
• My role includes handling inbound calls and making outbound calls for payments and collections.

• My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
• I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
• Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

• I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
• My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
• Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

• The role involves making outbound calls to businesses using a large lead database.
• The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
• Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

• I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
• Additionally, I can recommend phone accessories and devices based on customer needs.

• In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

• My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
• I also manage invoicing, billing, project management, and post-production tasks.
• Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

• I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
• My role includes handling inbound calls and making outbound calls for payments and collections.

• My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
• I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
• Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

• I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
• My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
• Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

• The role involves making outbound calls to businesses using a large lead database.
• The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
• Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

• We focuses on securing sales by reaching out to clients through calls, correspondence.
• They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the customers.

• We manages an author’s project through the entire writing, production, and publishing process.
• We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
• We set expectations all through the project, so the author has no surprises.
• We assure all details are covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the author.

• We specializes in offering administrative services to clients from a remote location, usually a home office.
• Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

• We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
• We keep track of student progress and customize individualized plans for students with special requirements.

• I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
• Administering health and life insurance programs, implementing training and development plans,
• Updating employee records with new hire information and/or changes in employment status.

• We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

• We call potential customers, without any prior solicitation.
• We sell prescriptions for male enhancement.

• We manage, maintain, and repair IT systems.
• Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

• Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

• We focuses on securing sales by reaching out to clients through calls, correspondence.
• They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the customers.

• We manages an author’s project through the entire writing, production, and publishing process.
• We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
• We set expectations all through the project, so the author has no surprises.
• We assure all details are covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the author.

• We specializes in offering administrative services to clients from a remote location, usually a home office.
• Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

• We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
• We keep track of student progress and customize individualized plans for students with special requirements.

• I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
• Administering health and life insurance programs, implementing training and development plans,
• Updating employee records with new hire information and/or changes in employment status.

• We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

• We call potential customers, without any prior solicitation.
• We sell prescriptions for male enhancement.

• We manage, maintain, and repair IT systems.
• Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

• Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Negotiated, prepared and signed contracts with clients.
• Kept meticulous client notes and updated account information in company databases.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
• Promoted increased focus on internal talent mobility and emerging talent across organization.
• Established consistent language and methodology for talent discussions, development and succession.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Identified and created recruitment and administrative

Business Development Manager
March 2021 - August 2021 

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Kept meticulous client notes and updated account
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Updated accounts and maintained long-term relationships with clients.

Team Lead of Business Development Associate
January 2019 - February 2021

• Led projects and analyzed data to identify opportunities for improvement.
• Carried out day-to-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• ● Improved operations through consistent hard work and dedication

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Communicated with local organizations to build networks and develop leads.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Enhanced customer experience using all omnichannel offerings.
• Met with current clients to assess needs and develop improvement plans.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
• Onboarded new hires and set up training.
• Sourced and selected applicants for technical positions within company.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Interviewed candidates using different interview methods and approaches.
• Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders

• Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.
• Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members.
• Prepare reports, presentations, and other documentation for meetings and presentations.

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Negotiated, prepared and signed contracts with clients.
• Kept meticulous client notes and updated account information in company databases.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
• Promoted increased focus on internal talent mobility and emerging talent across organization.
• Established consistent language and methodology for talent discussions, development and succession.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Identified and created recruitment and administrative

Business Development Manager
March 2021 - August 2021 

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Kept meticulous client notes and updated account
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Updated accounts and maintained long-term relationships with clients.

Team Lead of Business Development Associate
January 2019 - February 2021

• Led projects and analyzed data to identify opportunities for improvement.
• Carried out day-to-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• ● Improved operations through consistent hard work and dedication

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Communicated with local organizations to build networks and develop leads.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Enhanced customer experience using all omnichannel offerings.
• Met with current clients to assess needs and develop improvement plans.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
• Onboarded new hires and set up training.
• Sourced and selected applicants for technical positions within company.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Interviewed candidates using different interview methods and approaches.
• Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders

• Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.
• Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members.
• Prepare reports, presentations, and other documentation for meetings and presentations.

• Minimovers Acct.
• Inbound Residential
• Provide good customer service and accurate information to the customer.
• Tracking and Booking services
• Upsell additional products (Boxes and tapes)

• Outbound B2C ( Cold Calling )
• Selling healthy meals around Australia
• Building Rapport to the customer
• Asking credit card details and gaining trust to the customer.
• Putting accurate information to the database
• Making sure to follow the proper call guidelines.

• Handled infomercial accounts and sales acct
• LOB : Inbound and Outbound B2C
• Quality Analyst / Verifier
• Good Training ground ( Sales)
• Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

• We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
• we scale up and scale down seamlessly.
• We integrate local and remote teams and rapidly deploy solutions.
• Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

• Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
• Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
• Proper encoding/updating of lead details into CRM database, including notes of telephone calls
• Lead Research 

• Outbound cold calling
• Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
• highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
• Hit the Target quota

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

• Outbound Calls around Australia
• Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

• Research potential industry and generate leads according to our selection criteria.
• Conduct thorough research on identified leads to determine their suitability.
• Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
• Attempt to contact prospective clients who you have been unable to contact.
• Maintain accurate records of all communications.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Stay up-to-date with industry trends and best practices for lead generation.
• Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

• Lead Generation – contacting email lists of Managers from different Aged Care companies using email templates
• Prospecting and Qualification – look for prospect clients that would be needing the HR recruitment service within Perth
• Sales Presentations – meet with prospect clients via video conferencing and provide proposals for the service.
• Close deals and establish strong business relationships with clients.
• Market Research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities for growth and innovation.

• Minimovers Acct.
• Inbound Residential
• Provide good customer service and accurate information to the customer.
• Tracking and Booking services
• Upsell additional products (Boxes and tapes)

• Outbound B2C ( Cold Calling )
• Selling healthy meals around Australia
• Building Rapport to the customer
• Asking credit card details and gaining trust to the customer.
• Putting accurate information to the database
• Making sure to follow the proper call guidelines.

• Handled infomercial accounts and sales acct
• LOB : Inbound and Outbound B2C
• Quality Analyst / Verifier
• Good Training ground ( Sales)
• Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

• We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
• we scale up and scale down seamlessly.
• We integrate local and remote teams and rapidly deploy solutions.
• Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

• Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
• Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
• Proper encoding/updating of lead details into CRM database, including notes of telephone calls
• Lead Research 

• Outbound cold calling
• Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
• highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
• Hit the Target quota

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

• Outbound Calls around Australia
• Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

• Research potential industry and generate leads according to our selection criteria.
• Conduct thorough research on identified leads to determine their suitability.
• Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
• Attempt to contact prospective clients who you have been unable to contact.
• Maintain accurate records of all communications.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Stay up-to-date with industry trends and best practices for lead generation.
• Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

• Lead Generation – contacting email lists of Managers from different Aged Care companies using email templates
• Prospecting and Qualification – look for prospect clients that would be needing the HR recruitment service within Perth
• Sales Presentations – meet with prospect clients via video conferencing and provide proposals for the service.
• Close deals and establish strong business relationships with clients.
• Market Research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities for growth and innovation.

• Built and managed SOPs, dashboards, and meeting rhythms, improving delivery consistency by 30%+ Supported strategic planning and KPI tracking to align initiatives with the company vision Implemented automation systems that reduced manual workload by 40% Served as the “Integrator” bridging creativity, leadership, and execution for sustainable growth

• Increased engagement and reach through structured content planning and analytics reporting
• Collaborated with leadership to align marketing metrics with business KPIs
• Designed content systems that supported visibility and community culture
• Mentored team members on marketing workflows and aligned communication

• I field basic questions and concerns about the products and services.
• I schedule consultations between the prospective client and a Sales Representative.
• I keep a detailed log of calls, including those which were not answered.
• I attempt to contact prospective clients who you have been unable to contact.

• I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
• I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
• I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
• In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

• I screen all visitors and determine what level of support they need while offering polite, professional customer service.
• I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
• I train other administrative staff on company policies and marketing practices.
• I also tapped my marketing skills as a social media manager and community builder.

• My job as a general virtual assistant developed into an executive assistant.
• I screen all visitors and determine what level of support they need while offering polite, professional customer service.
• I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
• I train other administrative staff on company policies and marketing practices.
• I also tapped my marketing skills as a social media manager and community builder.
• I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
• I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
• I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
• In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

• Increased participant engagement through structured feedback and accountability systems
• Managed instructors and operations support for seamless program execution
• Created internal resources and workflows to simplify curriculum delivery and tracking
• Fostered strong communication and connection among students, faculty, and leadership

• Built and managed SOPs, dashboards, and meeting rhythms, improving delivery consistency by 30%+ Supported strategic planning and KPI tracking to align initiatives with the company vision Implemented automation systems that reduced manual workload by 40% Served as the “Integrator” bridging creativity, leadership, and execution for sustainable growth

• Increased engagement and reach through structured content planning and analytics reporting
• Collaborated with leadership to align marketing metrics with business KPIs
• Designed content systems that supported visibility and community culture
• Mentored team members on marketing workflows and aligned communication

• I field basic questions and concerns about the products and services.
• I schedule consultations between the prospective client and a Sales Representative.
• I keep a detailed log of calls, including those which were not answered.
• I attempt to contact prospective clients who you have been unable to contact.

• I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
• I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
• I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
• In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

• I screen all visitors and determine what level of support they need while offering polite, professional customer service.
• I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
• I train other administrative staff on company policies and marketing practices.
• I also tapped my marketing skills as a social media manager and community builder.

• My job as a general virtual assistant developed into an executive assistant.
• I screen all visitors and determine what level of support they need while offering polite, professional customer service.
• I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
• I train other administrative staff on company policies and marketing practices.
• I also tapped my marketing skills as a social media manager and community builder.
• I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
• I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
• I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
• In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

• Increased participant engagement through structured feedback and accountability systems
• Managed instructors and operations support for seamless program execution
• Created internal resources and workflows to simplify curriculum delivery and tracking
• Fostered strong communication and connection among students, faculty, and leadership

• Provide clear and concise solutions/ instructions to customers

• Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
• Knowledge in handling billing and other general concerns of the customers.
• Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

• With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
• Ensure that employees follow the company’s policies and procedures
• Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
• Handle Escalations

• Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

• Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
• Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
• Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

• Social Media Manager
• Customer Service
• Admin Tasks
• Lead Generation

• Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
• Communicate with clients, answering questions and solving issues where required
• Help improve the GRID product suite based on customer feedback and defects you’ve identified
• Record data quality issues and process issues
• Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
• Expand on game and GRID product knowledge to improve our service quality
• Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

• Provide clear and concise solutions/ instructions to customers

• Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
• Knowledge in handling billing and other general concerns of the customers.
• Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

• With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
• Ensure that employees follow the company’s policies and procedures
• Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
• Handle Escalations

• Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

• Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
• Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
• Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

• Social Media Manager
• Customer Service
• Admin Tasks
• Lead Generation

• Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
• Communicate with clients, answering questions and solving issues where required
• Help improve the GRID product suite based on customer feedback and defects you’ve identified
• Record data quality issues and process issues
• Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
• Expand on game and GRID product knowledge to improve our service quality
• Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

• Answered Inbound Calls and booked hotel, flight, and car reservations

• Responsible for assisting customers in processing their payment and sending them their ebill
• Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
• Upsell customers with our plans that fit their monthly usage and budget
• Educate customers regarding their usage and the charges in their bill
• Assisted customers in troubleshooting their handsets
• Created Job Orders for Internet service connections for Boutique businesses in Australia.

• Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
• Assisted customers in updating their Windows Software
• Identified and reported bugs from the Windows software update to Microsoft Software Engineers
• I contributed 90% Customer Satisfaction Rate consistently  to our team

• Responsible for addressing and troubleshooting customers' concerns with their Play Store account
• Assisted customers with refund requests and account recovery when needed
• Identified and reported bugs from the Play Store App to the play store developer.
• I contributed 90% Customer Satisfaction Rate consistently  in our team.

• Responsible for Account Management and Client Engagement
• Developed and implemented more strategic and measurable department KPIs
• Responsible for lead generation
• Managed and mentored team of 10 full-time sales representative

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Sr. Level Executive and Support roles
• Do write ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Led and implemented Sales and Marketing Initiatives and projects
• Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
• Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
• Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
• Negotiated and Purchased items from big box retailers
• Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
• Created strategic Proposal to potential investors

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Senior Level Executive and Support roles
• Do write-ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
• Responsible for Account Management and Client Engagement
• Updated and Input the Client information in the CRM
• Conducted Discovery Call and send proposal to Qualified Clients
• Conducted Research and Prospecting to find new clients and fill our sales pipeline.
• Championed our services to clients and closed 5 accounts within 12 months.

• Answered Inbound Calls and booked hotel, flight, and car reservations

• Responsible for assisting customers in processing their payment and sending them their ebill
• Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
• Upsell customers with our plans that fit their monthly usage and budget
• Educate customers regarding their usage and the charges in their bill
• Assisted customers in troubleshooting their handsets
• Created Job Orders for Internet service connections for Boutique businesses in Australia.

• Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
• Assisted customers in updating their Windows Software
• Identified and reported bugs from the Windows software update to Microsoft Software Engineers
• I contributed 90% Customer Satisfaction Rate consistently  to our team

• Responsible for addressing and troubleshooting customers' concerns with their Play Store account
• Assisted customers with refund requests and account recovery when needed
• Identified and reported bugs from the Play Store App to the play store developer.
• I contributed 90% Customer Satisfaction Rate consistently  in our team.

• Responsible for Account Management and Client Engagement
• Developed and implemented more strategic and measurable department KPIs
• Responsible for lead generation
• Managed and mentored team of 10 full-time sales representative

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Sr. Level Executive and Support roles
• Do write ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Led and implemented Sales and Marketing Initiatives and projects
• Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
• Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
• Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
• Negotiated and Purchased items from big box retailers
• Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
• Created strategic Proposal to potential investors

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Senior Level Executive and Support roles
• Do write-ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
• Responsible for Account Management and Client Engagement
• Updated and Input the Client information in the CRM
• Conducted Discovery Call and send proposal to Qualified Clients
• Conducted Research and Prospecting to find new clients and fill our sales pipeline.
• Championed our services to clients and closed 5 accounts within 12 months.

• Manage client database.
• Schedule appointments.
• Respond to customer inquiries and requests
• Tools Used:
  • FollowupBoss
  • RealGeeks
  • Zillow/Premiere Agent Inbox
  • Opcity Broker Portal Mobile App
  • Realtor.com
  • GNIAR MLS

• Prospect and conduct lead generation activities for new listing appointments.
• Manage all leads in contact database system, set and complete tasks in the system, and track all client communications
• Tools used for work:
  • RESIMPLI
  • Smarter Contacts
  • Google Suite
  • Slack 

• Placing outbound phone calls to potential leads-
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Call potential customers by following calling list provided by supervisors.
• Answer any questions that the potential customer asks to the best of ability
• Tools used for Work:
  • Zencall
  • Podio

• Answered all emails received by clients and resolved their queries and complaints about a daily basis ·
• Read e-mails and sort them according to priority ·
• Ensured that all the e-mail communication activities are performed in accordance with the company policies
• Tools used for work:
  • Zendesk
  • Slack
  • Google Suite

• Assist and answers customer queries.
• Assist customers with their billing concerns
• Process Payments, Account Changes,
• Service Plan Changes, Upgrades, and Downgrades
• Assist customers in processing online orders, shipping and tracking of new and replacement devices
• Provide basic troubleshooting steps.
• Tools Used: CRM

• Manage client database.
• Schedule appointments.
• Respond to customer inquiries and requests
• Tools Used:
  • FollowupBoss
  • RealGeeks
  • Zillow/Premiere Agent Inbox
  • Opcity Broker Portal Mobile App
  • Realtor.com
  • GNIAR MLS

• Prospect and conduct lead generation activities for new listing appointments.
• Manage all leads in contact database system, set and complete tasks in the system, and track all client communications
• Tools used for work:
  • RESIMPLI
  • Smarter Contacts
  • Google Suite
  • Slack 

• Placing outbound phone calls to potential leads-
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Call potential customers by following calling list provided by supervisors.
• Answer any questions that the potential customer asks to the best of ability
• Tools used for Work:
  • Zencall
  • Podio

• Answered all emails received by clients and resolved their queries and complaints about a daily basis ·
• Read e-mails and sort them according to priority ·
• Ensured that all the e-mail communication activities are performed in accordance with the company policies
• Tools used for work:
  • Zendesk
  • Slack
  • Google Suite

• Assist and answers customer queries.
• Assist customers with their billing concerns
• Process Payments, Account Changes,
• Service Plan Changes, Upgrades, and Downgrades
• Assist customers in processing online orders, shipping and tracking of new and replacement devices
• Provide basic troubleshooting steps.
• Tools Used: CRM

• Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
• Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
• Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
• Educate customers on available options, terms, and conditions to facilitate informed decisions

• Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
• Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
• Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
• Provide recommendations or upgrades based on customer needs and preferences.
• Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
• Diagnose problems, escalate complex issues as needed

• Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
• Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
• Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
• Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

• Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
• Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
• Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
• Coordinate with internal departments and external service providers to facilitate smooth transfers.
• Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
• Educate customers on payment options, terms, and conditions to support financial stability.
• Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
• Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

• Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
• Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
• Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
• Process payments, manage invoices, and ensure compliance with membership policies and procedures.
• Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
• Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

• Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
• Facilitate connections and partnerships between clients and other businesses for trading opportunities.
• Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
• Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
• Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
• Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
• Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
• Prepare reports on billing status, fee collection efforts, and client feedback for management review.

• LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
• Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
• Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
• Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
• Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
• Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

• Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
• Create graphics, schedule posts, and monitor performance metrics.
• Stay updated with social media trends and best practices.
• Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
• Design email templates, write compelling copy, and analyze campaign performance.
• Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
• Ensure brand consistency across all visual elements.
• WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

• Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile
• Identify and enroll the most suitable contacts into a specific marketing campaign
• Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

• Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
• Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
• Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
• Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
• Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
• Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
• Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

• Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
• Prepare and send invoices to clients, ensuring accuracy and timely delivery.
• Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
• Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
• Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
• Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
• Coordinate documentation submission, follow up on applications, and maintain updated records of communications