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Cut Labor Costs by 70%

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for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Lead Generation Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Lead Generation Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire US Lead Generation Specialists

Consistent, qualified leads are the lifeblood of every growing business. Our remote lead generation specialists help you identify, attract, and nurture prospects through data-driven research, outbound outreach, and targeted campaigns so your sales team can focus on closing deals.

With skilled professionals managing your lead pipelines, you can boost conversion rates, shorten sales cycles, and scale your customer base without the overhead of full-time online staff. Turn your growth goals into measurable results with strategic, results-oriented support.

 

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Candidates:

40

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.54/hr

Bernadette

Candidate ID: 384577


ADVANCED

    Customer Service, Customer Support, Customer Handling, Customer Experience...

INTERMEDIATE

    Social Media Management, Social Media Marketing, Graphics, Video Editing...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.54 per hour or $USD 826.83 per month

Remote Staff Recruiter Comments

Evaluation Comment

  • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:

  • Phone and email handling
  • Technical Support
  • Customer Handling
  • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:

  • Lead Generation
  • Social Media Management
  • Admin Support
  • Email Marketing
  • Transcription
  • Basic Graphic Designing
  • Customer care 
  • Email correspondence 
  • Preparing quotations 
  • Copywriting
  • She is adept in using the tools/applications like:

  • HubSpot (CRM)

  • Zendesk

  • Social Media Platform

  • WordPress

  • MailChimp

  • Otter

  • She can start immediately.

    Predictive Index Behavioral Profile- Artisan

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Bernadette is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Bernadette plans ahead, double checks, and follows up carefully on decisions and actions.

    • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
      • Phone and email handling
      • Technical Support
      • Customer Handling
    • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
      • Lead Generation
      • Social Media Management (Facebook and Instagram)
      • Admin Support
      • Email Marketing
      • Transcription
      • Basic Graphic Designing using Canva
      • Customer care 
      • Email correspondence 
      • Preparing quotations 
      • Invoicing 
      • Taking Minutes of the Meetings 
    • She is adept in using the tools/applications like:
      • HubSpot (CRM)
      • Zendesk
      • Social Media Platform
      • WordPress
      • MailChimp
      • MS Office: Word, Excel, & Outlook
      • Google Apps: Docs, Sheets, and Calendar
      • MYOB
    • She can start immediately.
    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2006 to October 2009 (40 Months)

    Duties and Responsibilities:

    • Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
    • Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
    • Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
    • Educate customers on available options, terms, and conditions to facilitate informed decisions

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2009 to November 2009 (9 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
    • Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
    • Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
    • Provide recommendations or upgrades based on customer needs and preferences.
    • Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
    • Diagnose problems, escalate complex issues as needed

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2011 to September 2013 (24 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
    • Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
    • Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
    • Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2013 to March 2018 (53 Months)

    Duties and Responsibilities:

    • Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
    • Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
    • Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
    • Coordinate with internal departments and external service providers to facilitate smooth transfers.
    • Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
    • Educate customers on payment options, terms, and conditions to support financial stability.
    • Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
    • Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

    Travel Coordinator

    Industry:

    Travel / Tourism

    Employment Period:

    March 2018 to August 2018 (5 Months)

    Duties and Responsibilities:

    • Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
    • Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
    • Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
    • Process payments, manage invoices, and ensure compliance with membership policies and procedures.
    • Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
    • Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

    Account Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2018 to March 2022 (41 Months)

    Duties and Responsibilities:

    • Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
    • Facilitate connections and partnerships between clients and other businesses for trading opportunities.
    • Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
    • Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
    • Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
    • Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
    • Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
    • Prepare reports on billing status, fee collection efforts, and client feedback for management review.

    Lead Generation/General Admin

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2020 to May 2022 (27 Months)

    Duties and Responsibilities:

    • LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
    • Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
    • Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
    • Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
    • Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
    • Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

    General Virtual Assistant/Executive Assistant

    Industry:

    Others

    Employment Period:

    December 2021 to May 2022 (4 Months)

    Duties and Responsibilities:

    • Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
    • Create graphics, schedule posts, and monitor performance metrics.
    • Stay updated with social media trends and best practices.
    • Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
    • Design email templates, write compelling copy, and analyze campaign performance.
    • Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
    • Ensure brand consistency across all visual elements.
    • WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

    Lead Generation / Non-Verbal Outreach Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2022 to January 2023 (2 Months)

    Duties and Responsibilities:

    • Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile
    • Identify and enroll the most suitable contacts into a specific marketing campaign
    • Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

    Admin Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    October 2021 to August 2023 (22 Months)

    Duties and Responsibilities:

    • Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
    • Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
    • Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
    • Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
    • Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
    • Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
    • Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

    Project Coordinator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2023 to September 2024 (13 Months)

    Duties and Responsibilities:

    • Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
    • Prepare and send invoices to clients, ensuring accuracy and timely delivery.
    • Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
    • Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
    • Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
    • Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
    • Coordinate documentation submission, follow up on applications, and maintain updated records of communications

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    November 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Customer Handling, Customer Experience, Administrative Support, Collections,

    INTERMEDIATE ★★

      Social Media Management, Social Media Marketing, Graphics, Video Editing, Transcription, WordPressOntraportMailChimpLead GenerationMYOB

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 194.08mbps , Upload: 143.71mbps
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.09/hr

    Jane

    Candidate ID: 380889


    ADVANCED

      Administrative Skills, Sales Management, Real Estate, Social Media Management...

    INTERMEDIATE

      Bookkeeping...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.09 per hour or $USD 1402.54 per month

    Remote Staff Recruiter Comments

    Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.

    Skills
    • Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
    • Intermediate: Bookkeeping
    • Soft Skills: Strong communicator, client-centric, detail-oriented, team player
    Strengths
    • Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
    • Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
    • Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
    • Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.

    Predictive Index Behavioral Profile - Artisan

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

    Behavioral Summary

    Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Sales Development Representative

    Industry:

    Construction / Building / Engineering

    Employment Period:

    April 2021 to November 2023 (31 Months)

    Duties and Responsibilities:

    • Developed sales strategies to attract potential buyers and generate new leads
    • Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
    • Established and nurtured relationships with customers to understand their needs and qualify their interests
    • Presented product information tailored to customer needs
    • Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

    Assistant Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    December 2021 to July 2025 (43 Months)

    Duties and Responsibilities:

    • Responded to tenant inquiries, questions, and concerns via phone, email, or chat
    • Handled maintenance requests and coordinated repairs with contractors
    • Created property listings for online platforms and real estate websites
    • Managed social media accounts and posted property listings
    • Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

    Account Executive

    Industry:

    BioTechnology / Pharmaceutical / Clinical research

    Employment Period:

    January 2020 to April 2021 (15 Months)

    Duties and Responsibilities:

    • Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
    • Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
    • Identified customers' changing needs to improve customer experience and provided creative solutions or products

    Product Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to December 2019 (32 Months)

    Duties and Responsibilities:

    • Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
    • Conducted market analysis and comparisons to highlight the advantages of our products over competitors
    • Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
    • Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2015 to March 2017 (20 Months)

    Duties and Responsibilities:

    • Assisted customers with troubleshooting and installation of equipment
    • Maintained records of customer interactions
    • Collaborated with others to improve company system requirements

    Education History

    Field of Study:

    BioTechnology

    Major:

    Medical Technology

    Graduation Date:

    January 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,

    INTERMEDIATE ★★

      Bookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: N/A
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A
    • Processor: N/A
    • Operating System: N/A

    All-inclusive Rate: USD $9.54/hr

    Rose

    Candidate ID: 362661


    ADVANCED

      Administrative Skills, Administrative Support, Chat Support, Customer Handling...

    INTERMEDIATE

      Zoho CRM, YouTube, Asana, Back-office...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.61 per hour or $USD 659.41 per month

    Full Time: $USD 9.54 per hour or $USD 1653.67 per month

    Remote Staff Recruiter Comments

    • Rose has been doing lead generation and data mining since 2015
    • Worked for a US-based, and AU-based client doing lead generation for a company selling solar equipment, digital marketing firm, and medical staffing agency 
    • Researched contact information like personal email addresses and phone numbers of potential leads provided by the client
    • Made outbound calls to gather more information about the lead not found online
    • Has extensive hands-on experience with, HubSpot, LinkedIn, Apollo.io, Zoho, and Salesforce CRM
    • She also has experience with Hunter.io, email finder, excel
    • She is open for both part-time and full-time positions and is available to start immediately
    • 70 connects in a week, can setup 2-3 appointments per week (working part-time)
    • She has experience closing deals by herself. She is able to close 2-3 deals in one month
    Predictive Index Behavioral Profile-  Guardian
    https://www.predictiveindex.com/reference-profile/guardian/
     

    Strongest Behaviors

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rose Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
    • Rose has been doing lead generation and data mining since 2015
    • Worked for a US-based, and AU-based client doing lead generation for a company selling solar equipment, digital marketing firm, and medical staffing agency 
    • Researched contact information like personal email addresses and phone numbers of potential leads provided by the client
    • Made outbound calls to gather more information about the lead not found online
    • Has extensive hands-on experience with, HubSpot, LinkedIn, Apollo.io, Zoho, and Salesforce CRM
    • She also has experience with Hunter.io, email finder, excel
    • She is open for both part-time and full-time positions and is available to start immediately
    • She consistently meets the quotas, 500 leads per week, 300 of which are warm to hot leads
    • She has experience closing deals by herself. She is able to close 2-3 deals in one month
    Predictive Index Behavioral Profile-  Guardian
    https://www.predictiveindex.com/reference-profile/guardian/
     

    Strongest Behaviors

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rose Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

     

    Employment History

    Data Mining/Data Entry Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2016 to May 2017 (10 Months)

    Duties and Responsibilities:

    • Data Collection using Search Engines and other Social Media Platforms
    • Updating leads using ZOHO CRM and Google Spreadsheet
    • To scrape and get all details, info of Job posts under Gumtree using VPN
    • Update and Edit leads under Personal Platform Found Pinoy.

    Sales Chat Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2014 to February 2015 (8 Months)

    Duties and Responsibilities:

    • Evaluating an account
    • Processing of payments using credit cards
    • Account Plan changes and subscription
    • Scheduling the dispatch team for Installation and repair
    • Checking for the serviceability of the area.

    Finance Specialist / Customer Support Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2010 to December 2010 (11 Months)

    Duties and Responsibilities:

    • Evaluating an account, processing of payments using credit cards and wired checking account.
    • Hard core support for technical problems of customer’s phones.
    • Answer all the concern questions and claims they have for the service we provide.
    • Give the customers the world class call support & handling.
    • Processing sales and orders.
    • Establish prices of goods, services or admission and tabulate bills.
    • Scheduling the dispatch team for Installation and to check the availability of the area.

    Finance Specialist / Hard core Support Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2008 to December 2008 (6 Months)

    Duties and Responsibilities:

    • Provides information to the public on services available.
    • Evaluating an account
    • Schedule customer’s payment plan.
    • Plan exchange and subscription
    • Deactivation and Activation of an account
    • Technical support for the service that we provide the customers.
    • Processing of payments using credit card.
    • Processing the customer’s return exchange, insurance, and repair.
    • Processing of sales and orders.
    • We build a friend or family like atmosphere with a customer to provide a world class service.

    Partnership Coordinator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2016 to September 2016 (0 Months)

    Duties and Responsibilities:

    • Call Australian companies and ask the HR Manager's contact details.
    • Inviting the HR Managers for Leadership and Management events.
    • Data Collection using Search Engines and other Social Media Platforms
    • Updating all Leads using Salesforce

    Quality Assurance

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to January 2015 (0 Months)

    Duties and Responsibilities:

    • Call Listening
    • Evaluating a call recording according to scoreboard provided

    Outbound Telemarketing Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2015 to March 2016 (5 Months)

    Duties and Responsibilities:

    • Contact businesses or private individuals by telephone in order to solicit sales for goods or services
    • Obtain customer information such as name, address, and payment method, and enter orders into the database.
    • Record names, addresses, purchases, and reactions of prospects contacted.
    • Adjust sales scripts to better target the needs and interests of specific individuals.
    • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
    • Maintain records of contacts, accounts, and orders.
    • Schedule appointments for sales representatives to meet with prospective or for customers to attend sales presentation

    Data Scraper/Researcher (Part Time)

    Industry:

    Repair and Maintenance Services

    Employment Period:

    January 2016 to March 2023 (86 Months)

    Duties and Responsibilities:

    • Maintain records of contacts
    • Research for possible Leads with current Solar Panel
    • Research for divisions that approve Solar Panel
    • Check every location and city for the availability of Solar Panel

    Marketing Lead Executive and Lead Researcher

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2015 to June 2015 (0 Months)

    Duties and Responsibilities:

    • Data Mining of Leads
    • Managing the lead generator
    • Managing CRM
    • Emailing targeted clients
    • Outbound Calling
    • Setting up an appointment

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    March 1, 2002

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Administrative Support, Chat Support, Customer Handling, Customer Experience, Customer interaction management, Billing, Customer Retention, Customer Service, Customer Support, Data Collection, Data Entry, Data Encoding, Data Processing, Order Entry, Order Management, Order Processing, Order tracking,

    INTERMEDIATE ★★

      Zoho CRM, YouTube, Asana, Back-office, Business Card Design, Call Handling, Call Management, Call QA, Cashiering, CRM, Customer Handling, Customer Experience, Dropbox, E-learning, Email Marketing, Google Calendar, Google Docs, Google Drive, Google Maps, Handicraft Design, Inbound Calls, Inbound Collections, Inbound Sales, Instant Messaging, Internet BrowsingInternet ApplicationsInternet ResearchiOS TroubleshootingPhone Support

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: DELL
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.13/hr

    Lee

    Candidate ID: 308181


    ADVANCED

      Customer Service, Customer Support, Inbound Calls, Outbound Calling...

    INTERMEDIATE

      Chat Support, Email management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time New Zealand Daylight Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.13 per hour or $USD 1235.12 per month

    Remote Staff Recruiter Comments

    • Candidate has more than 8 years of experience in the BPO industry.
    • He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
    • Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
    • His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
    • He gained experience in:
      • Customer Support
      • Sales (Inbound/Outbound)
      • Appointment Setting
      • Lead Generation
      • Cold Calling
    • He is knowledgeable in tools such as:
      • Podio
      • Slack
      • SalesForce
      • CRM
      • Ringcentral
      • Netsuite
      • Avaya
      • PDA Software
      • Convoso
      • Skype
      • Rest Software
      • Microsoft Applications
    • He can star immediately

    Predictive Index Behavioral Profile - Specialist

    https://www.predictiveindex.com/reference-profile/specialist/

    Strongest Behaviors:

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary:

    Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

    With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.



     

    Employment History

    ASSISTANT PROPERTY MANAGER

    Industry:

    Property / Real Estate

    Employment Period:

    November 2021 to April 2022 (5 Months)

    Duties and Responsibilities:

    • Check emails and respond to tenants’ inquiries
    • Update Airtable every now and then
    • Check online application in Inspect Real Estate
    • Call Rental and Employment References through Zoiper
    • Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
    • Draft Lodge New Bond for New Tenancy through Bonds online
    • Send Welcome Letter
    • Upload Application Form and IDs in Property Tree
    • Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
    • Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
    • Draft rent increase Form 10 integrated REIWA Property Tree
    • Draft Bond Variation online
    • Process Invoicing tenants through Property Tree
    • Update Rent increase date in Property Tree
    • Draft inspection report through Inspection Express
    • Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
    • Extract and generate Rent Review Expiry through Property Tree to Airtable
    • Extract and generate Arrears through Property Tree to Airtable
    • Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
    • Inform and communicates with Property Managers through MS Teams or through Outlook
    • Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
    • Advise and remind Property Managers if lease has not been returned by the Tenant
    • Attend morning meetings everyday with Property Managers
    • Attend weekly Property Manager's Meeting

    Customer Service Representative

    Industry:

    Telecommunication

    Employment Period:

    September 2011 to October 2012 (13 Months)

    Duties and Responsibilities:

    • Assist customers in porting of numbers
    • Assist customers in troubleshooting their phones

    Customer Service / Technical Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2012 to June 2013 (5 Months)

    Duties and Responsibilities:

    • Receive inbound calls from customer and assist them by troubleshooting their internet modem
    • Provide an option and walk through with the step by step troubleshooting
    • Schedule maintenance and Technician visit to customer's location
    • Make sure that KPI's are met and exceed the expectation

    Chat Support Representative( Norton Symantec)

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    August 2013 to February 2014 (6 Months)

    Duties and Responsibilities:

    • Receive incoming chats worldwide
    • Assist customer with their Anti-virus issue
    • Basic troubleshooting by remote access to customers computer
    • Uninstalling and reinstalling Norton Anti-Virus
    • Removing of virus mannually through remote access

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2013 to December 2014 (19 Months)

    Duties and Responsibilities:

    • Receive inbound calls from customer and assist them with activating their Netspend card
    • Provide exceptional customer service
    • Provide accurate information of transactions made and breakdown

    VA (PROPERTY MANAGER)

    Industry:

    Property / Real Estate

    Employment Period:

    January 2014 to June 2016 (29 Months)

    Duties and Responsibilities:

    • Team Huddle and discuss what should be prioritized.
    • Check email if rental Prospects sent their application form
    • Review the form if there are missing field that the Prospect missed
    • Call Landlord, co-worker, supervisor or manager as their reference number for background checking
    • Review and send contracts via Email
    • Contact Prospect that the application was approved, sign the contract and ask if when to move in 
    • Email and text to existing tenants reminding them to pay their monthly rental
    • Email tenants of their eviction letter from court
    • Contact repair man and schedule for repair

    Senior Team Leader

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2017 to May 2019 (26 Months)

    Duties and Responsibilities:

    • In charge of daily operation
    • Interviewing of applicants
    • Training of New Hires ( Account Specific )
    • Reporting and discussing bonus Grid to the CEO
    • Interviewing, Training and assigning of Doctors task for DME prescription
    • Ensuring that agents met the expected Sales Quota for the day 

    Team Leader II

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2019 to July 2021 (19 Months)

    Duties and Responsibilities:

    • Coaching and feedback to 15 agents
    • Upload and serve sanctions during coaching session
    • Extract and filter Team Break and Shifting Schedule to G-sheet
    • Collate pay disputes for the whole site
    • Huddle and update team standing
    • Tracks all system issues reported by the agent
    • Other Admin Tasks assigned by Operations Supervisor

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    BSMT

    Graduation Date:

    March 15, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Inbound Calls, Outbound Calling, Virtual Assistant Skills, Leadership, Team Management,

    INTERMEDIATE ★★

      Chat SupportEmail management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 16.42, Upload: 33.78
    • Internet Type: DSL
    • Hardware Type: Desktop
    • Brand Name: Dell
    • Processor: Core i5
    • Operating System: Windows 10

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Hire Remote Lead Generation Specialists

    You might have great products or services, but turning them into steady sales takes more than just a strong offer. You also need consistent outreach and the right connections.

    That’s where remote lead generation specialists come in.

    They identify qualified prospects, nurture relationships, and keep your pipeline full so your sales team can focus on what they do best: closing deals.

    Whether you need B2B lead generation or LinkedIn lead generation, these experts streamline your sales process more efficiently.

    With their expertise, you can uncover new business opportunities, improve conversion rates, and drive predictable revenue growth without burning out your internal team.

    Why Hire Lead Generation Specialists for Your Business

    Lead generation specialists are essential for driving consistent revenue growth. They focus on finding and qualifying prospects who are more likely to become paying customers, keeping your sales team focused on high-value opportunities.

    These experts use proven tools and strategies, including sales navigator lead generation and other top lead generation platforms, to streamline prospecting, outreach, and pipeline creation.

    This helps you maintain a steady flow of new leads.

    When you hire US lead generation specialists remotely, you gain a cost-effective alternative to building a full in-house sales team, giving your business the flexibility to scale and grow efficiently.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    What a Lead Generation Specialist Can Do for You

    Remote lead generation specialists bring structure and consistency to your sales process.

    They handle the time-consuming tasks of prospecting, outreach, and nurturing so your sales team can focus on closing deals and driving revenue.

    Companies that excel at lead nurturing see 50% more sales-ready leads at 33% lower costs and nurtured leads go on to make 47% larger purchases compared with non-nurtured leads.

    So, what exactly do they do? The key responsibilities of those you hire as US lead generation specialists include:

    Identify and Qualify High-Value Prospects

    Lead generation specialists research and target potential customers who fit your ideal buyer profile.

    By focusing on high-quality leads, they help increase conversion rates and shorten the sales cycle.

    Build and Manage Outreach Campaigns

    They plan and execute outreach through multiple channels, including email, LinkedIn, and cold calling.

    Each campaign is designed to engage decision-makers and generate interest in your products or services.

    Set Qualified Appointments for Your Sales Team

    Once a lead shows genuine interest, specialists schedule appointments or demos, allowing your sales team to focus their time and energy on closing deals instead of prospecting.

    Maintain CRM Data and Lead Nurturing Pipelines

    They organize and update your CRM system to ensure accurate tracking and follow-ups.

    This helps your business maintain consistent communication and prevents promising leads from slipping through the cracks.

    Optimize Campaigns for Better Conversion

    Through continuous testing and data analysis, lead generation experts refine campaigns for higher engagement and better ROI.

    Key Skills to Look for in a Lead Generation Specialist

    Finding the right lead generation specialist starts with understanding the qualities that make them successful.

    Here are the key skills to look for when you hire US lead generation specialists:

    Strong Research and Prospecting Skills

    Effective lead generation starts with accurate research.

    Specialists know how to find and evaluate prospects who fit your target market, helping your team focus on high-potential opportunities.

    Experience in B2B or B2C

    Depending on your business model, specialists with experience in B2B or B2C lead generation can adapt strategies to match customer behavior, decision-making cycles, and communication preferences.

    Excellent Communication and Follow-Up Strategies

    Lead generation requires persistence and a personal touch.

    Specialists know how to craft engaging messages, build rapport, and maintain follow-ups that move prospects smoothly through the sales funnel.

    Proficiency with Top Lead Generation Tools

    The best remote lead generation specialists know how to leverage the right tools to maximize efficiency and results.

    Their ability to combine data, automation, and personalization helps businesses scale their outreach and close more deals.

     HubSpot – A powerful CRM that helps manage leads, automate workflows, and track engagement across the entire sales funnel.
    LinkedIn Sales Navigator – Ideal for B2B prospecting, it allows specialists to identify decision-makers and connect with high-value prospects.
    Apollo.io – An all-in-one platform for prospecting, email sequencing, and sales engagement that simplifies outreach
    management.
    ZoomInfo – Provides accurate company and contact data, enabling specialists to build targeted lists and improve lead quality.
    Lemlist – A cold email tool that lets specialists personalize campaigns and track performance to boost reply rates.
    Hunter.io – Used for finding verified email addresses quickly, ensuring outreach efforts reach real decision-makers.
    Salesforce – An advanced CRM for managing complex sales pipelines and automating lead tracking at scale.
    Mailshake – Helps specialists run email campaigns, follow-ups, and analytics for efficient multi-channel engagement.
    Google Sheets / Excel – Simple yet essential for organizing lead lists, tracking metrics, and sharing data with sales teams.
    Slack or Microsoft Teams – Enables seamless communication between remote teams, ensuring collaboration between marketing and sales.

    How to Hire and Work Effectively with a Remote Lead Generation Specialist

    Hiring the right lead generation specialist requires a structured approach.

    Here are the steps to find, evaluate, and effectively manage a qualified specialist to ensure consistent results:

    Define Your Ideal Prospect Profile

    A professional bookkeeper ensures your financial records meet state and federal requirements, protecting your business from compliance risks.

    Set Clear Metrics and Expectations

    Establish measurable goals such as lead volume, quality, and conversion rates.

    Defining KPIs early ensures that both you and the specialist align on success criteria and performance tracking.

    Review Experience and Tool Proficiency

    Look for specialists with hands-on experience and proven skills in CRM and lead generation services.

    Their ability to manage data, run outreach campaigns, and analyze results is key to generating consistent leads.

    Test with a Pilot Campaign

    Before committing long-term, start with a trial or pilot campaign.

    This allows you to evaluate their strategy, communication style, and ability to deliver results within your timeline.

    Scale Up Once ROI Is Proven

    Once the specialist demonstrates measurable ROI, gradually expand their role or add more specialists to scale your lead generation efforts.

    A data-driven approach ensures every step contributes to growth and efficiency.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Typical Rates for Remote Lead Generation Specialists

    Understanding rates helps you plan your budget effectively and choose the right hiring model.

    Costs vary depending on experience, location, and whether you hire in-house or remotely.

    Typical Rates for Remote Lead Generation Specialists

    Understanding rates helps you plan your budget effectively and choose the right hiring model.

    Costs vary depending on experience, location, and whether you hire in-house or remotely.

    In-House vs Freelance vs Remote Cost Comparison

    In-house lead generation specialist

    Hiring an in-house lead generation specialist in the US can cost anywhere between $45,000–$70,000 per year,
    excluding benefits, taxes, and overhead costs.

    Average Hourly or Project Rates by Seniority

      • Junior Specialists: Typically earn between $5–$10 per hour, ideal for basic research and initial outreach tasks.
      • Mid-Level Specialists: Charge around $10–$20 per hour, with stronger skills in prospecting, CRM management, and campaign optimization.
      • Senior Specialists: May charge $20–$40 per hour or more, often able to manage complex campaigns,

    Freelance Lead Generation Specialists

    Freelancer lead generation specialists offer flexibility and can be a cost-effective solution for short-term projects or specific campaigns.

    You can contract talent on Fiverr for lead gen specialists, leverage professionals in Upwork with lead generation expertise, or even hire a lead generation agency to meet your business needs.

    However, hourly rates for freelance specialists generally range from $15–$35 per hour, depending on experience and the scope of work.

    While finding lead gen freelancers can give you access to flexible talent with lower overhead, they may require more management and careful vetting to ensure quality and consistency.

    Hiring Through Remote Staff

    In contrast, hiring through Remote Staff gives you access to pre-vetted Filipino lead generation specialists who can deliver the same quality of work for up to 70% less.

    This allows businesses to maximize ROI, reduce overhead, and scale operations more efficiently with professionals who are already screened for experience, reliability, and performance.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Why US Businesses Choose Remote Hiring

    US businesses are increasingly choosing to outsource lead generation to remote specialists because it offers speed, flexibility, and cost-efficiency without sacrificing quality:

    Access to Top Talent, Fast

    Remote hiring allows you to tap into a global pool of skilled professionals, eliminating lengthy recruitment cycles and helping you fill key roles quickly.

    Cost Savings Without Compromising Quality

    By hiring remote specialists, businesses can reduce overhead, get significant savings on salaries and benefits, and still work with pre-vetted professionals who deliver high-quality results. It also strengthens profitability and transparency across complex builds, from commercial developments to property management portfolios.

    Flexible Engagement Options

    Remote hiring offers flexibility to choose part-time, full-time, or project-based arrangements.

    This allows you to scale your team according to workload and business needs.

    Proven Experience and Accountability

    Platforms like Remote Staff provide pre-screened specialists with a track record of performance.

    Continuous monitoring and reporting also ensure accountability and consistent delivery of results.

    Frequently Asked Questions

    Below are answers to some of the most common questions you might have when you hire US lead generation specialists:

    What’s the difference between a lead generation VA and a specialist?

    A lead generation VA typically handles administrative support tasks and basic lead research.

    A lead generation specialist, on the other hand, brings strategic expertise in prospecting, outreach, campaign management, and lead nurturing to generate high-quality, qualified leads.

    How quickly can I onboard a remote lead gen expert?

    With pre-vetted specialists from platforms like Remote Staff, onboarding can be completed in a few days to a week, depending on your internal processes and training requirements.

    How do I measure ROI from lead generation?

    ROI can be measured by tracking metrics such as qualified leads generated, conversion rates, cost per lead, and revenue attributable to lead generation efforts.

    Using CRM tools and reporting dashboards further ensures transparency and data-driven insights.

    Can I hire part-time lead generation talent?

    Yes. Remote hiring offers flexible arrangements, including part-time, full-time, or contract-based lead gen experts, allowing you to scale your team according to what your workload and budget requires.

    What industries do they typically serve?

    Lead generation specialists can work across B2B and B2C industries, including tech, finance, SaaS, eCommerce, professional services, and more, adapting strategies to suit your target market and sales cycle.

    Hire the Best Remote Lead Generation Specialists Today

    Turning great products or services into steady sales takes more than a strong offer — it requires consistent outreach and the right connections. Remote lead generation specialists can identify qualified prospects, nurture relationships, and keep your pipeline full so your sales team can focus on closing deals.

    With their expertise, you can uncover new business opportunities, improve conversion rates, and drive predictable revenue growth without overloading your internal team.

    Whether you’re looking to fill remote lead generation jobs or expand your sales pipeline, you can start generating qualified leads faster, smarter, and more cost-effectively.

    Check the profiles below or request a callback to hire the right US remote lead generation specialist for your business.

    Hire the Best Remote Lead Generation Specialists Today

    Turning great products or services into steady sales takes more than a strong offer — it requires consistent outreach and the right connections.

    Remote lead generation specialists can identify qualified prospects, nurture relationships, and keep your pipeline full so your sales team can focus on closing deals.

    With their expertise, you can uncover new business opportunities, improve conversion rates, and drive predictable revenue growth without overloading your internal team.

    Whether you’re looking to fill remote lead generation jobs or expand your sales pipeline, you can start generating qualified leads faster, smarter, and more cost-effectively.

    Check the profiles below or request a callback to hire the right US remote lead generation specialist for your business.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?