We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!
We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!
17 Years of
Virtual Staffing
Experience
Trusted by
3,368
SME’s
6,948
Virtual Staff
Hired
We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!
17 Years of
Virtual Staffing
Experience
Trusted by
3,368
SME’s
6,948
Virtual Staff
Hired
Give your customers white-glove customer support with our remote Filipino employees. Our phone support agents are Fluent in English and are trained and experienced enough to provide your customers with top-notch service any time of the day.
*Booking interviews depend on candidates' availability and interest.
*Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Delivering excellent customer service is key to standing out in today’s market.
While many digital channels and chatbots are available, a lot of customers still prefer speaking to a real person.
When you hire phone support agents, you provide your customers with reliable assistance that enhances their overall experience.
Customer service phone agents handle calls on behalf of your business, answering questions, resolving concerns, and providing product or service information.
Agents are often the first human interaction customers have with your company.
Their ability to listen, communicate clearly, and respond with empathy directly shapes the customer experience, encouraging repeat business and loyalty.
Great phone support doesn’t just fix problems.
It builds confidence in your brand.
Positive interactions make customers feel valued, which can lead to referrals and long-term relationships.
Why hire phone support agents if you can handle calls in-house? The answer lies in finding the right balance between cost, control, and flexibility.
Hiring an in-house team gives you direct control over training, processes, and company culture, but it often comes with higher costs for salaries, office space, and equipment.
Phone customer support outsourcing, by contrast, gives you access to virtual phone support agents at a lower cost, with the added benefits of flexibility, scalability, and a 24/7 phone answering service.
In terms of service quality, both options can deliver the same results. Outsourced agents can also be trained to follow your company guidelines and adhere to your culture, ensuring they stay aligned with your brand.
Professional phone agents do more than just answer calls.
They add value by improving customer service, reducing costs, and strengthening brand loyalty. Here are some key benefits you can expect:
With live phone support outsourcing, you can build a team that covers different shifts, allowing your business to offer round-the-clock service.
Customers will always have access to a live representative, no matter the time zone.
This ensures consistent service and helps you capture opportunities even outside regular office hours.
Hiring and maintaining an in-house support team can be expensive due to salaries, office space, and equipment.
Affordable phone support outsourcing lets you tap into skilled agents at a fraction of the cost, partly due to the foreign exchange rate being in your favor.
This allows your business to reinvest resources into more important areas.
When you outsource, you can hire industry-ready experts from the get-go.
Whether your business is in retail, healthcare, finance, or tech, you’ll have agents who already understand your industry’s needs and customer expectations.
Skilled agents handle calls efficiently, reduce wait times, and resolve issues quickly.
This keeps customers satisfied and more likely to stay loyal to your brand.
Depending on what you need, you can hire phone support agents to handle different tasks that keep your business running smoothly – and your customers happy.
Inbound call support specialists manage incoming calls, answer customer questions, resolve concerns, and provide information about your products or services.
This ensures customers feel heard and supported at every step.
Outbound phone support representatives can handle outreach, follow up on leads, and schedule appointments.
This helps businesses generate more sales opportunities while maintaining a personal touch.
Technical phone support representatives assist customers with issues from basic troubleshooting to advanced setup guidance.
This reduces frustration, improves user experience, and enables faster and easier product returns.
Phone agents can take orders, track shipments, and assist with billing or payment-related questions.
Providing quick and accurate help in these areas boosts customer confidence and encourages repeat purchases.
Compared to managing everything in-house or going through the trial-and-error process of a freelance phone support agent hire, outsourcing via remote call center services gives your business greater flexibility, expertise, and cost efficiency.
This way, you can maintain high-quality customer service while keeping your focus on growth:
You can quickly scale up outsourced teams to handle higher call volumes during busy seasons and then scale down when demand slows.
This ensures you only pay for the support you need at the time without the risk of overstaffing.
Phone support providers give you access to experienced professionals, multilingual phone support agents, and industry-specific specialists who can handle diverse customer needs.
This means you can skip lengthy onboarding processes and start delivering professional support right away.
Outsourced agents can work seamlessly with your existing CRM, help desk, and other business tools.
Many are also trained to optimize trusted dialers and call management systems that integrate smoothly with business software:
Top 10 Dialers Commonly Used by Phone Support Agents:
Aircall
Cloud-based phone system with CRM integration
Five9
AI-powered call center platform
RingCentral
Unified communications and phone support
Zendesk Talk
Built-in call center solution for Zendesk
CloudTalk
VoIP system designed for sales and support
Dialpad
AI-driven business calling platform
Genesys Cloud CX
Scalable contact center software
Freshcaller (Freshdesk Contact Center)
Easy integration with Freshworks tools
Talkdesk
Cloud contact center with automation features
Vonage Business Communications
Flexible voice and messaging system
Using these tools keeps customer data connected, improves efficiency, and ensures a smooth experience for your clients.
Partnering with Remote Staff makes it easier for businesses to find, hire, and manage dedicated phone support staff.
Instead of handling recruitment and HR tasks on your own, you gain access to phone support staffing solutions that save time and reduce risk.
Partnering with Remote Staff makes it easier for businesses to find, hire, and manage dedicated phone support staff.
Instead of handling recruitment and HR tasks on your own, you gain access to phone support staffing solutions that save time and reduce risk.
Remote Staff provides a dedicated account manager to oversee the partnership.
We handle payroll, productivity tracking, and compliance with local labor regulations, while also ensuring smooth communication and ongoing support.
This gives you peace of mind and allows you to stay focused on growing your business.
With Remote Staff’s established hiring process, onboarding is simple and efficient.
Agents are matched to your business needs, trained on your tools and processes, and can begin assisting your customers without long delays.
Remote Staff maintains a pool of pre-screened professionals with verified skills and experience.
This ensures you quickly connect with qualified agents who are ready to support your business.
Hiring phone support agents becomes easier when you follow a simple process.
By assessing your needs and preparing the right setup, you can build a team that delivers excellent customer service from day one.
Start by analyzing your average call volume and the type of support your customers require.
If you don’t know your exact needs yet, reviewing common customer inquiries and peak times can help you estimate how many agents you’ll need and what skills they should have, whether for general inquiries, technical support, or sales.
Decide if your business requires full-time agents for consistent coverage or part-time agents to handle peak hours and seasonal demand.
This ensures you have the right staffing levels without incurring unnecessary costs.
Even skilled agents need to understand your products, services, and brand voice.
Provide clear training and guidelines so they can represent your company effectively and deliver a consistent customer experience.
Here are some of the most common questions businesses ask when hiring phone support agents through Remote Staff:
With Remote Staff, you can connect with pre-vetted agents and get started within days, depending on your specific requirements.
Yes. Many of our agents have experience in technical support and troubleshooting.
Remote Staff also ensures they can be trained on your specific products and systems.
Remote Staff follows strict data security protocols and compliance measures.
All remote workers sign Non-Disclosure Agreements (NDAs) and are trained to handle sensitive information responsibly, ensuring your business and customers stay protected.
Absolutely.
Remote Staff makes it easy to adjust your team size based on seasonal demand, peak hours, or business growth, giving you flexibility without the costs and commitment of long-term overhead.
Great customer service sets your business apart. While many digital channels are available, a lot of customers still prefer speaking directly with a real person. Phone support agents make this possible by solving issues quickly and building trust.
With the right phone support, you can:
Provide professional service without high in-house costs
Keep customers satisfied and loyal
Scale your team easily when needed
Remote Staff makes it simple to hire phone support agents who are skilled, pre-vetted, and ready to match your business needs.
Check the profiles above or request a callback to get started today.
Great customer service sets your business apart. While many digital channels are available, a lot of customers still prefer speaking directly with a real person.
Phone support agents make this possible by solving issues quickly and building trust.
With the right phone support, you can:
Provide professional service without high in-house costs
Keep customers satisfied and loyal
Scale your team easily when needed
Remote Staff makes it simple to hire phone support agents who are skilled, pre-vetted, and ready to match your business needs.
Check the profiles above or request a callback to get started today.
