Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”
Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.48/hr
Marie
Candidate ID: 490680
ADVANCED
-
Customer Service, Phone Support, Fraud Recovery...
INTERMEDIATE
-
Inbound Upselling...
Median Rate
$7.48
$7.96
if $1 = PHP52
$9.23
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.48 per hour or $USD 647.87 per month
Remote Staff Recruiter Comments
Marie has over fifteen years of experience in the customer service industry handling financial accounts
She worked as a Fraud Recovery Agent for a credit card company where she investigated cases with fraudulent activities such as:
- Counterfeit cards
- Lost/stolen cards
- Account takeover
- Unauthorized transactions
- Fraud typing
- Credit bureau reporting
Worked as a customer risk investigator for an international payment system where she investigated accounts with unauthorized activities
Processed restrictions and appeals of accounts affected
Marie also did a bit of upselling where she offered other packages and products to their existing clients
Marie has very good communication skills and sounds pleasant over the phone
She is open to part-time positions and can start immediately
Predictive Index Behavioral Profile - Scholar
https://www.predictiveindex.com/reference-profile/scholar/
Strongest Behaviors:
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Marie Inez is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
Marie is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Customer Care Professional
Industry:
Banking / Financial Services
Employment Period:
January 2022 to January 2023 (12 Months)
Duties and Responsibilities:
- Receives inbound calls from small business card members inquiring about their accounts
- Introduces new products and services to existing customers to help grow their business
Consumer Risk Investigator
Industry:
Banking / Financial Services
Employment Period:
May 2019 to December 2021 (31 Months)
Duties and Responsibilities:
- Investigates consumer accounts with reported unauthorized activity
- Restricts accounts to mitigate risk
- Lift restrictions through appeal process if account does not pose possible risk
- Sends rebuttal letters to refute fraud claims
Fraud Recovery Agent
Industry:
Banking / Financial Services
Employment Period:
October 2013 to May 2019 (67 Months)
Duties and Responsibilities:
- Counterfeit cards
- Lost/stolen cards
- Account take over
- Unauthorized card not present transactions
- Credit card new application (data entry and screening)
- Credit bureau reporting, fraud
- Date entry and encoding
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
BS in Hotel and Restaurant Management
Graduation Date:
March 31, 2003
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Phone Support, Fraud Recovery,
INTERMEDIATE ★★
-
Inbound Upselling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name:
- Processor:
- Operating System: Windows 10
All-inclusive Rate: USD $7.18/hr
Lynnel
Candidate ID: 490238
ADVANCED
-
Email Support, Email Handling, Chat Support, SmartChat...
INTERMEDIATE
-
Graphic Design...
Median Rate
$7.18
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.18 per hour or $USD 622.35 per month
Full Time: $USD 7.18 per hour or $USD 1244.69 per month
Remote Staff Recruiter Comments
-
Lynnel has more than 13 years of relevant work experience performing as an Email and Chat Specialist where she mainly handled travel accounts in the BPO industry and she supported the following tasks for the US, UK, and Canadian clients:
- Order Entry
- Flight and Hotel Booking
- Processing flight cancellations
- Assisting social media inquiries and creating templates for ChatBot
- Customer Service
- Data Collection and Entry
- Customer Service
-
Lynnel also was part of the pioneering team working as a chat support and stayed in the same company for 10 years.
-
She is proficient with the following tools:
- Oracle
- LiveHelp
- LivePerson
- MS-DOS
- Kana
- Microsoft Office (Word, Excel, and PowerPoint)
-
She is available to start immediately and is amenable to working the day shift for any full-time position.
Predictive Index Behavioral Profile - Scholar
predictiveindex.com/reference-profile/scholar/
Strongest Behaviors
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
- Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
Behavioral Summary
Lynnel Grace is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough, and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on a thorough knowledge of, and respect for “the book”. Working with factual, technical, or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself or delegating to others, follow-up is close to ensuring high-quality results.
Employment History
Customer Account Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2012 to March 2023 (130 Months)
Duties and Responsibilities:
- Basic billing review
- Maintaining HIPAA compliance in every transaction
- Providing assistance to partner and customer's via phone call, email, SMS, chat, and other social media platforms
- Contacting leads and partners for data collection, follow up and schedule appointments
Data Collection and Entry
Industry:
Consulting (Business & Management)
Employment Period:
May 2012 to July 2012 (2 Months)
Duties and Responsibilities:
- Collecting and entering data needed for various construction projects
Telemarketing and Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2009 to May 2012 (37 Months)
Duties and Responsibilities:
- Order Entry
- Product Inquiry
- Upselling and cross selling
ESL Teacher
Industry:
Education
Employment Period:
April 2009 to May 2012 (37 Months)
Duties and Responsibilities:
- Face-to-Face individual tutorial class
- Online English Classes, group classes
Education History
Field of Study:
Nursing
Major:
Bachelor of Science in Nursing
Graduation Date:
March 31, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Email Support, Email Handling, Chat Support, SmartChat, Order Entry, Internet Research, Data Entry, Data Collection, Account Management, Customer Service, Travel Management, Booking Assistance,
INTERMEDIATE ★★
-
Graphic Design
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 132.78, Upload: 409.72
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.97/hr
Richelda
Candidate ID: 490186
ADVANCED
-
Xero Accounting, MYOB, QuickBooks, Oracle...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.97
$8.52
if $1 = PHP52
$9.95
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.97 per hour or $USD 690.41 per month
Full Time: $USD 7.97 per hour or $USD 1380.81 per month
Remote Staff Recruiter Comments
- Chel has a bachelor’s degree in Operations Management.
- She has been working for 7 years in various industries - in a software company, real estate, consulting agency, retail, e-commerce, construction, solar company, and in an accounting firm.
- She started her remote job in November 2022 catering to US and AU clients.
- She has relevant experience in performing the following:
- Auditing
- Preparing financial reports and statements
- Bookkeeping
- Bank reconciliation
- Collections
- Managing end-to-end accounts receivable and payable
- Purchasing and invoicing
- Payroll
- Phone support for clients and internal employees
- Database entry/management
- She has experience with vendor management wherein she contacted the supplier for outstanding payments and invoices.
- Her experience with Order Management & Shipping Management involved the creation of purchase orders, arranging shipment documents, and providing the necessary invoices.
- She has also done Inventory management, wherein she does physical audits of office supplies and manufacturing products.
- She is proficient in using different accounting software such as Oracle, QuickBooks Online, Xero, MYOB, Tiller Money, Expensify, Hubdoc, Carbon, and Suitefiles.
- She considers herself an adaptable and resourceful person.
- She can start immediately, amendable to work any shifts, and open for any full-time or part-time role.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Richelda is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Richelda gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Treasury Assistant
Industry:
Retail / Merchandise
Employment Period:
March 2017 to April 2019 (24 Months)
Duties and Responsibilities:
- Prepare financial reports
- Monitor the status of Petty Cash Fund
- Perform daily audit
- Prepare daily cash sales report
Accounting Assistant
Industry:
Retail / Merchandise
Employment Period:
January 2020 to February 2022 (24 Months)
Duties and Responsibilities:
- Matching invoice, purchase order and receipt
- Maintaining Records and vendor files
- Resolving vendor and supplier inquiries professionally
- Analyzing accounts and preparing reports
- Reconciliation (Book Entries and Bank Transactions)
- Assist with other accounting function
Accounting Assistant/Site Accountant
Industry:
Property / Real Estate
Employment Period:
February 2022 to August 2022 (6 Months)
Duties and Responsibilities:
- Prepare and Generate Reports: GL/BS/P&L
- Reconciliations: Bank/Accounts/Payroll
- Handle Accounts Payables and Accounts Receivables
- Accurately enter and process data related to billing and invoices promptly
- Fund Forecasting
Bookkeeper
Industry:
Others
Employment Period:
November 2022 to December 2023 (13 Months)
Duties and Responsibilities:
- Bookkeep daily transactions
- Data Entries & Analyzation
- Process payroll
- Reconciliations: Bank/Accounts/Payroll
- Preparing & Generates Reports:GL/P&L/BS
AU Bookkeeper
Industry:
Accounting / Audit / Tax
Employment Period:
September 2023 to March 2024 (5 Months)
Duties and Responsibilities:
- Bookkeep daily transactions
- Prepare EOM/BAS/IAS
- Daily bank and credit card reconciliation
- Registered Fixed Asset and run depreciation
- Create journal entries of invoices and bills
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Operations Management
Graduation Date:
October 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Xero Accounting, MYOB, QuickBooks, Oracle, Microsoft Excel,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.18/hr
Jan
Candidate ID: 489716
ADVANCED
-
Administrative Support, Administrative Skills, Retention...
INTERMEDIATE
-
Property Management, Email management, Email Lead Generation, Customer Service...
Median Rate
$7.18
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.18 per hour or $USD 622.35 per month
Full Time: $USD 7.18 per hour or $USD 1244.69 per month
Remote Staff Recruiter Comments
- Janna has been working for almost 7 years as Customer Service Representative, Administrative Assistant, Executive Assistant, and Retention Specialist within BPO, telecommunication, and, Real Estate industries where she honed her skills in:
- Customer Handling
- Email Management
- Administrative Assistant Support
- Property Management
- Social Media Management
- Basic Bookkeeping
- Lead Generation
- She is proficient with Zendesk, Avaya, Citrix, Slack, Google Suite, Zoom, Hubspot, WhatsApp, Camtasia, Canva, Discord, Airtable Zoho, Microsoft Excel and has basic knowledge with Gorgias.
- She can start as soon as possible for a full-time position at any time zone.
Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jan Alexis will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Customer Service Agent
Industry:
Employment Period:
September 2015 to February 2017 (16 Months)
Duties and Responsibilities:
- Process customers' orders and upsell products, account insurance, and warranties.
- Addressed customer service inquiries in a timely fashion.
- Achieved a customer satisfaction rating of 98%
- Served as an SME.
- Trains new customer service representatives
Retention Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2017 to April 2023 (73 Months)
Duties and Responsibilities:
- Proactively call customers to review products and services
- Retain customers by resolving concerns and reviewing household needs Resolve customer's billing and technical concerns
- Upsell products and services Citrix/Avaya
Personal Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2023 to April 2023 (3 Months)
Duties and Responsibilities:
- Administrative tasks
- Light bookkeeping
- Property Management
- Social Media Manangement
Assistant to CEO
Industry:
Others
Employment Period:
August 2022 to January 2023 (4 Months)
Duties and Responsibilities:
- Email Management Client
- Onboarding
- Lead Generation
- Email and Phone Outreach
- Generating courses for the onboarding process Camtasia/Canva/Stripo/Zoom/Discord
Shift Verification Agent
Industry:
Others
Employment Period:
January 2022 to July 2022 (6 Months)
Duties and Responsibilities:
- Resolves an average of 400 inquiries weekly
- Review documents sent by clients
- Contact customers through email to resolve shift concerns Zendesk/Slack/Confluence/Insightful
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education
Graduation Date:
May 29, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative SupportAdministrative SkillsRetention
INTERMEDIATE ★★
-
Property ManagementEmail managementEmail Lead GenerationCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14654598335
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
Christian
Candidate ID: 489647
ADVANCED
-
Zendesk, Asana, Microsoft Office, CRM...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.67 per hour or $USD 664.88 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Geric has 8 years of comprehensive experience in customer service and sales within industries such as real estate, telecommunications, finance, e-commerce, and technology.
- His recent roles include Inside Sales Agent for a real estate services company, where he successfully generated leads, maintained client databases, and invited prospects to events.
- Additionally, he worked as a Sales Development Representative in the skincare industry, handling both inbound and outbound calls while nurturing client relationships and updating CRM systems.
- Career Highlights
- Awarded "Top Agent" globally at a telecommunications company within his first year, demonstrating exceptional performance in a competitive environment.
- Promoted to Subject Matter Expert at a business process outsourcing firm, reflecting his leadership skills and in-depth product knowledge.
- Received a site-wide Top Performer award at a financial institution, highlighting his ability to consistently exceed sales and customer satisfaction targets.
Strongest Behaviors
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Geric is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Geric gets along easily with a wide variety of people.
Employment History
Inside Sales
Industry:
Property / Real Estate
Employment Period:
February 2022 to July 2022 (5 Months)
Duties and Responsibilities:
• Setting appointments with homeowners who want help selling their property.
• Maintaining positive business relationships to ensure future sellers
Inside Sales Agent
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2022 to January 2023 (4 Months)
Duties and Responsibilities:
• Creating and maintaining a database of current and potential customers in designated CRM.
• Keeping up with product and service information and updates and staying informed about competing products and competitors
Ordering Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2021 to September 2021 (6 Months)
Duties and Responsibilities:
- Assisting customers with order status, delivery status, or any other pertinent information regarding their order
- Process payments
- Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied
Customer Service Representative/SME
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to October 2019 (9 Months)
Duties and Responsibilities:
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
Finance Collection Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2017 to December 2018 (20 Months)
Duties and Responsibilities:
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
- Assisting customers with payment and payment arrangements
- Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy etc
Customer Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to April 2016 (0 Months)
Duties and Responsibilities:
- Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers,b often utilizing product demos and presentations
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Help customers process their payments
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2020 to March 2021 (13 Months)
Duties and Responsibilities:
- Resolves customer complaints by investigating problems, and developing solutions.
- Handled a large volume of inbound calls.
- Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied
Inside Sales Agent
Industry:
Property / Real Estate
Employment Period:
March 2023 to October 2023 (7 Months)
Duties and Responsibilities:
- Make outbound calls to Real Estate Agents and Invite them to attend a Real Estate Event.
- Calling potential buyers who recently applied for a loan and transfer them to the lender.
- Updating the database of potential clients and uploading to CRM.
Sales Development Representative
Industry:
Healthcare / Medical
Employment Period:
December 2023 to December 2024 (12 Months)
Duties and Responsibilities:
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Technology
Graduation Date:
January 1, 2023
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Zendesk, Asana, Microsoft Office, CRM,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: HP
- Processor: Intel(R) Core (TM) i5-9500T CPU @ 2.20 GHz 2.21 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $9.64/hr
Emmanuele
Candidate ID: 489590
ADVANCED
-
Drafting, Architectural Design, AutoCAD, Google SketchUp...
INTERMEDIATE
-
Graphic Design, Adobe Photoshop, CorelDRAW, Material Cost Estimation...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
He has 6 years of relevant work experience in the Construction industry
He has experience supporting a client in the US
He has handled multiple roles which include working as a Graphic Designer, Construction Manager, Architectural Apprentice, and Freelance Architect
He is familiar with American Architectural Standards and has good understanding of their measurement system.
He is adept at doing the following tasks:
- Create architectural, mechanical, and structural plans and drawings
- Collaborating with Engineers and Architects for project completion
- Supervised construction of residential, institutional, and commercial buildings
- Doing interior renovations
- Checking the site to determine the condition
- Graphic Designing (Signages and drawings)
- CAD (AutoCAD, SketchUp and Lumion)
- Adobe Photoshop
- CorelDRAW
He is amenable to working the dayshift for any full-time or part-time roles.
Predictive Index Behavioral Profile- Specialist
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary
Emman is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Emmanuele, who takes responsibilities very seriously.
With experience and/or training, Emmanuele will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Emmanuele is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
GRAPHIC DESIGNER
Industry:
Construction / Building / Engineering
Employment Period:
May 2016 to July 2018 (26 Months)
Duties and Responsibilities:
- Outsourced work of Shop drawings for signages to be used in Gasoline stations located in California Texas
CONSTRUCTION MANAGER
Industry:
Construction / Building / Engineering
Employment Period:
February 2018 to August 2018 (6 Months)
Duties and Responsibilities:
- Built and completed 10 units of Two-storey residential buildings for a housing firm
ARCHITECTURAL APPRENTICE
Industry:
Construction / Building / Engineering
Employment Period:
July 2019 to September 2019 (2 Months)
Duties and Responsibilities:
- Supervised the construction of 11 units of two-storey residential buildings in Ciudad Sor Serafina
CONSTRUCTION MANAGER
Industry:
Construction / Building / Engineering
Employment Period:
September 2019 to October 2019 (1 Months)
Duties and Responsibilities:
- Constructed Subdivision roads for a total of 50 meters
ARCHITECTURAL APPRENTICE
Industry:
Architectural Services / Interior Designing
Employment Period:
November 2019 to April 2021 (17 Months)
Duties and Responsibilities:
- Part of the design team that catered to different architectural projects such as residential buildings, interior renovations, Institutional buildings, Commercial buildings, and many more
FREELANCE ARCHITECT
Industry:
Architectural Services / Interior Designing
Employment Period:
September 2021 to March 2023 (18 Months)
Duties and Responsibilities:
- Designed and built a total of 3 residential renovations and 1 special-use building.
- Mainly engaged and focused in creating design proposals for residential buildings.
Level II Quality Assurance Estimator
Industry:
Construction / Building / Engineering
Employment Period:
June 2023 to October 2024 (16 Months)
Duties and Responsibilities:
- Level II quality assurance for roof estimates using satellite imagery of houses.
- This means my output goes directlty to the client after I have carefully assessed what was passed to me.
Education History
Field of Study:
Architecture
Major:
Architecture
Graduation Date:
June 29, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Drafting, Architectural Design, AutoCAD, Google SketchUp, Lumion 4.0.2,
INTERMEDIATE ★★
-
Graphic DesignAdobe PhotoshopCorelDRAWMaterial Cost Estimation
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14519882957
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: ASUS ROG STRIX B550-F (Wifi 6)
- Processor: AMD Ryzen 5 3600 6-Core Processor
- Operating System: Windows 10
All-inclusive Rate: USD $11.60/hr
Ergielyn
Candidate ID: 489365
ADVANCED
-
Microsoft Office, Asana, Trello, Zendesk...
INTERMEDIATE
-
Administrative Support...
Median Rate
$11.60
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 11.60 per hour or $USD 2010.39 per month
Remote Staff Recruiter Comments
- Edji has been working for almost 9 years in the real-real estate, health and wellness, educational institutions and, business process outsourcing handling telecommunications accounts where she supported the following tasks:
- Account Management
- Project Management
- Executive Virtual Assistance
- Email Marketing
- Social Media Management
- Property Management
- Technical Support
- Billing and Retention
- Lead Generation
- Customer Correspondence
- Sales
- SEO
- Video editing
- Administrative tasks
- As an Account/ Project Manager, she has been involved in doing
- Delegating of tasks for VA and back-end supports
- Creating Progress reports to be sent out to the client
- Making KPI measurements to keep the team on track with task
- Acting as POC for any concerns relating to project requirements
- Strategizing best practices in delivering the task
- Supporting the clients with needs and providing assistance with the completion of projects
- She has also knowledge with eCommerce designing and eCommerce eco system
- She gained 6 years in rental property management for short, mid and long term rentals.
- She is proficient in using the following tools
- AirBnB
- VRBO
- Click up
- Asana
- Trello
- HubSpot
- Notion
- AirTable
- Monday.com
- Loomly
- Ring Central
- Slack
- Go Daddy
- WordPress
- Basecamp
- She can start asap, is amendable working any shifts, and open for any full-time or part-time role.
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
-
Ergielyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Ergielyn gets along easily with a wide variety of people.
Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Customer Service / Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2014 to March 2015 (11 Months)
Duties and Responsibilities:
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process. Website designing using GoDaddy Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Account Manager/ Customer Service
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2015 to April 2016 (12 Months)
Duties and Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
Technical Support Specialist Tier 2
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2016 to May 2016 (1 Months)
Duties and Responsibilities:
- Installation & configuration of a company’s computer hardware operating systems and applications.
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Responding to call-outs in a timely fashion.
Customer Service/Billing Retention
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2017 to March 2018 (9 Months)
Duties and Responsibilities:
- Answer customers' inquiries regarding their accounts.
- Process a refund, renew a subscription, or cancel the subscription of the customer Provide account details and information to customers.
- Retain customers' subscriptions via a rebuttal
Email Marketing Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2018 to August 2022 (52 Months)
Duties and Responsibilities:
- Use Pitchbox for creating an email campaign
- Create a strategy for lead generation
- Input keywords for SEO
- Handle CRM and website admin task
- Create a template for an email response
- Track team's progress and ads
- Create ads in google and Facebook
Community Manager/Social Media Manager
Industry:
Others
Employment Period:
March 2018 to August 2018 (5 Months)
Duties and Responsibilities:
- Developed graphics in Illustrator and
- Photoshop for various informational sites
- Create IG reels and Tiktoks
- Manage keap and create email broadcast
- Use clickfunnel for sales landing pages
- Website designing using GoDaddy
- Create automation using zapier
- Growth hacking for Instgram and Tiktok
Property Manager
Industry:
Property / Real Estate
Employment Period:
April 2022 to December 2022 (8 Months)
Duties and Responsibilities:
- Answer calls and emails for guest inquiries and questions
- Coordinate with utility, cleaners, and security if necessary
- Assisted in admin and CRM management
- Create a report for guest arrival
- Send details to guests for their itinerary
- Assure guest experience during their stay
Project Manager
Industry:
Property / Real Estate
Employment Period:
September 2019 to December 2021 (27 Months)
Duties and Responsibilities:
- Handle acquisition and ensure that tasks will be delivered on time
- Provide timely assistants with back end and communicates effectively with the client regarding the progress of each project
- Troubleshoot CRM and dialers
- Assigned leads to the acquisition
- Create comparable and ARV
- Create contract
- Manage email campaign and SMS broadcast
- Host trainings and meetings
- Admin management for google sheet
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 2, 2011
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Psychology
Major:
Psychology
Graduation Date:
March 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Asana, Trello, Zendesk,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: 230.79 mbps download; 200.08 mbps upload
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: AMD Ryzen 5 3600 6-core processor 3.6 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
Miriam
Candidate ID: 489211
ADVANCED
-
Microsoft Office, Sabre GDS, Zendesk...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.67 per hour or $USD 664.88 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Yam has worked for almost 11 years in a variety of fields, including the travel industry, education, and business process outsourcing, where she handled and performed roles like back office and front office agent, coordinator, inbound sales representative, customer service representative, and specialist in hotel reservations. She has a degree is in marketing management.
- She was exposed to the following tasks:
- Phone support
- Email and chat support
- Back office and Front office Administration
- Inbound Sales
- Flight and hotel booking, change and cancel reservations
- Upgrading flights
- End-to-end refund processing
- Administrative tasks
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Miriam is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Miriam, who takes responsibilities very seriously.
With experience and/or training, Miriam will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Miriam is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Inbound Sales and Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2012 to January 2014 (24 Months)
Duties and Responsibilities:
- Took inbound calls from customers who wanted to book, change or cancel flight, car, or hotel reservation
- Took outbound calls to check with the airlines, hotels, or car company to see if customers' request was possible
- Used Katana and native Sabre for flight bookings, changes, and cancellation
- Used 888 booking tool for hotel bookings, changes and cancellation
Hotel reservations specialist (seasonal)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2022 to February 2023 (4 Months)
Duties and Responsibilities:
- Assisted airlines to book a hotel room and transportation for their crew (pilot and flight attendant)
- Coordinated with the hotel partners and transportation partners to accommodate the crew members' requests
- Sourced hotel or limo service when there's a sold-out situation.
- Corresponded and coordinated with the partners through email, phone, and chat. Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
- Used Connex and Crew Rez for hotel bookings, changes, and cancellation
- Took inbound and outbound calls
- Used Teams and Zendesk for client chats
COORDINATOR
Industry:
Education
Employment Period:
October 2011 to January 2012 (3 Months)
Duties and Responsibilities:
- Coordinated with the school's partner companies to seek OJTs for students
- Assisted students during their on-the-job training
Back office and Front office Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2014 to March 2022 (96 Months)
Duties and Responsibilities:
- Worked on administrative tasks for an airline membership program
- Corresponded and coordinated with members through email and phone
- Liaised with the hotel, airline, and other program partners to resolve the member’s issues via email
- Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
- Used SFTP server to extract and import data
- Used Sabre for flight upgrades, adding Frequent flyer numbers and special requests
- Used Crane Retro Tool to access members accounts
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing Management
Graduation Date:
March 30, 2012
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Sabre GDS, Zendesk,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Asus
- Processor: AMD Ryzen 5 3400G with Radeon Vega Graphics 3.7GHz
- Operating System: Windows 10
All-inclusive Rate: USD $10.62/hr
JOHN
Candidate ID: 488630
ADVANCED
-
Graphic Design, Vector Graphics, Photo Editing, Typography...
INTERMEDIATE
-
Video Editing, Web Design...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.62 per hour or $USD 920.12 per month
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
- He has 17 years of working as a Graphic Designer/ Video Editor within the industry of Real Estate, Advertising, IT, Education, and eCommerce. He has supported numerous real estate projects from Australia, and the US. He has very strong experience with different creative tasks that includes:
- Building brand designs and brand visuals
- Designing all marketing collaterals from flyers, brochures, pamphlets, promotional, and sales materials
- Creating designs for newsletters and social media graphics
- Producing motion graphics and video ads promotions
- Developing 3D modeling and simple animations
- Designing web pages and landing pages
- He has also served as Creative Lead managing 8 junior designers and different account managers. As a Creative Lead, he provided overall creative direction and quality checking of the work done
- He has also experience with CMS and programming languages HTML, CSS, JavaScript
- He is a confident user of the following tools
- Adobe Photoshop
- Adobe Lightroom
- Adobe XD
- Adobe Illustrator
- Adobe InDesign
- Adobe Premiere Pro
- Adobe After Effects
- MS Office
- 3D Sketch Up
- Figma
- Canva
- Davinci Resolve
- Vyond
- Cinema 4D/ Maya
- He can start as soon as possible
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Drive to protect the company against risk by doing things in general accordance with established standards.
- JC is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, he will work within those standards to ensure repeated successes and high-quality results.
- JC has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, he’ll expect that the process be followed consistently.
Employment History
CREATIVE LEAD
Industry:
Consulting (Business & Management)
Employment Period:
July 2019 to December 2022 (41 Months)
Duties and Responsibilities:
- Lead and oversee AVP projects, including creative briefing, conceptualization, and storyboarding
- Direct and provide creative input
- Process motion graphics specifically, priority and complex requests including pilot projects
- Collaborate with the project team and business partners
- Strategize on how to address AVP demand with the available capacity
CREATIVE LEAD
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2015 to April 2018 (36 Months)
Duties and Responsibilities:
- Created new design themes for marketing and collateral materials.
- Reporting directly to the global marketing manager in Geneva, Switzerland.
- Handle and manage the creative team to innovate ideas and produce design materials for marketing and promotional materials for events.
- Participated in production of print and promotional items for key clients under direction of global marketing manager
CREATIVE DIRECTOR
Industry:
Retail / Merchandise
Employment Period:
January 2013 to February 2015 (25 Months)
Duties and Responsibilities:
- Head of creative and development team (handles junior designers and account executives).
- Responsible for all design collaterals (graphic user interfaces and user experience) for websites and applications.
- Part of the developer team for website maintenance for the content management system (CMS) using PHP.
- Successfully translated subject matter into the concrete design for newsletters, promotional materials, and sales collateral.
IT SPECIALIST & SENIOR DESIGNER
Industry:
Education
Employment Period:
February 2010 to December 2013 (46 Months)
Duties and Responsibilities:
- Head of IT and creative department.
- Responsible in design collaterals, visual design, and video
- Editing for clients around the world
- Create and maintain web clients for the content management system(CMS)
- Using HTML, CSS, JavaScript, and PHP.
- Responsible for it related troubleshooting
- Design marketing collaterals, website maintenance, flash animations and developing applications
SENIOR CREATIVE DESIGNER
Industry:
Entertainment / Media
Employment Period:
February 2009 to January 2010 (11 Months)
Duties and Responsibilities:
- Head of marketing and creative department.
- Effectively build, motivate, and direct design and production teams
- Decision maker in all marketing design projects.
- Handling all marketing collaterals and maintaining websites for all sports betting counterparts all over the world.
- Participated in a team effort to produce streamlined production of policy manuals and educational materials to train newly hired employees
CREATIVE GRAPHIC DESIGNER
Industry:
Electrical & Electronics
Employment Period:
February 2008 to January 2009 (11 Months)
Duties and Responsibilities:
- Assign for branding and corporate communication design
- Maintaining the Emersons brand guidelines per design
- Report directly to the marketing director in Emerson headquarters
GRAPHIC DESIGNER
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2006 to January 2008 (18 Months)
Duties and Responsibilities:
- Marketing executive (meet with a different client outside the office)
- Prepares work to be accomplished by gathering information and materials
- Design marketing collaterals in front of clients
- Plans concepts by studying information and materials
- Confer with clients to discuss and determine layout design.
Graphics Designer
Industry:
Sports
Employment Period:
October 2023 to December 2023 (2 Months)
Duties and Responsibilities:
- Working with the Brand Manager on art direction, design, and branding
- Working with Marketing, Product and Event teams on projects of varying complexity
- Leading your own projects end-to-end
- Stay up to date on design trends and best practices
- Offering support to the Creative team as required
Education History
Field of Study:
Art/Design/Creative Multimedia
Major:
COMPUTER SCIENCE
Graduation Date:
April 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Graphic Design, Vector Graphics, Photo Editing, Typography, Brand Management, Adobe Photoshop, Adobe Illustrator, Illustration, Adobe InDesign,
INTERMEDIATE ★★
-
Video EditingWeb Design
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: 410.35 mbps download; 389 mpbs upload
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Xeon
- Operating System: Windows 11
All-inclusive Rate: USD $7.18/hr
Florence
Candidate ID: 488158
ADVANCED
-
Data Entry, Customer Support...
INTERMEDIATE
-
Inbound Sales...
Median Rate
$7.18
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.89 per hour or $USD 596.82 per month
Full Time: $USD 7.18 per hour or $USD 1244.69 per month
Remote Staff Recruiter Comments
- Flo has been working for 15 years.
- She started her career as a Secretary in an insurance company. She then landed a job in the BPO and became a Customer Service and Inside Sales Representative to multiple accounts under logistics, food, and telco. Her most recent employment was as a Data Analyst/Processor in an Au-based business.
- She is proficient in performing the following:
- Customer support (phone, email, chat)
- Inbound sales
- Data entry and analysis
- Appointment scheduling
- She is a user of Salesforce, GWCC, Dos-based CRM, MS Excel, and MS Outlook.
- She can start ASAP.
- She is amenable to working the day shift, full-time.
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Florence May is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Florence May plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Inbound Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2008 to December 2011 (42 Months)
Duties and Responsibilities:
- Establish and maintains a high level of customer satisfaction in all sales transactions.
- Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
- Identify opportunities to up-sell and cross-sell customers.
- Ability to multi-task and solve customer problems, take orders and answer inquiries while completing assigned tasks.
- Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgements with notification of order changes or per customer request.
- Handle all incoming phone calls with courtesy and professionalism
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2000 to February 2003 (27 Months)
Duties and Responsibilities:
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Complete ongoing training to stay abreast of product, service and policy changes.
- Strike a positive and cooperative tone with both customers and co-workers.
- Demonstrate the best judgment in the disbursement of adjustments and credits.
- Increase the customer experience by providing information on new products, rate plans, and services through upselling opportunities.
Agency Secretary
Industry:
Insurance
Employment Period:
January 2000 to October 2000 (9 Months)
Duties and Responsibilities:
- Create and maintains reports and records, such as recommendation solution of administrative problems, financial reports, applications, reports and administrative orders.
- Maintain arranges and files for easy retrieves, storage or reproduce records, documents and reports.
- Responsible for monitoring agency performance and pinpoint key result areas for improvement.
- Improve workflow and simplify reporting procedures.
- Prepare and reviews agenda materials.
Sr. Sales Coordinator/Licensed Broker
Industry:
Property / Real Estate
Employment Period:
May 2012 to May 2013 (12 Months)
Duties and Responsibilities:
- Respond quickly and efficiently to all incoming sales inquiries, by telephone, fax and email, preparing brochures as required.
- Responding to and coordinating all internal meeting requests.
- Closely monitoring Sales Agents activities through CRM and submitting a weekly report to CEO and Sales Manager the progress of their activities.
- Accumulate properties through Database, Emails and Phone calls or indirectly through other companies as per required by clients or agent requests.
- Coordinate and meeting of schedule of Seller’s and Buyer’s, Landlord’s and new Tenants for viewing purposes.
- Follow up availability of properties for status, price change particularly on rental properties.
- Responsible and in-charge of training of CRM to newly hired Agents to fully utilize the program.
- Direct and facilitate the use of advertising, open houses, networking, mass mailing and bbm to assists in marketing of properties.
- Accompany Buyer and Seller to Land Department for processing and closing deals
Data Analyst/Processor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2019 to September 2022 (41 Months)
Duties and Responsibilities:
- Responsible for identifying, compiling and sorting of data from external sources into appropriate database
- Ensure data are entered and verified accurately and efficiently in processing payments/reimbursements of Injured workers and/or employees
- Review and apply all procedures and updates according to process guide
Processing Officer/POC
Industry:
Education
Employment Period:
September 2014 to July 2017 (34 Months)
Duties and Responsibilities:
- Responsible for processing of enrolment cancellation/suspension requests from students
- Determines the appropriate census data relevant in the creation of debt revision or charging.
- Responsible for requesting the issuance of the Statement of Attainment (SOA) for the units completed by the student with Careers Australia.
- Rescheduling of units necessary for charging or debt revision.
- Notifies the students of their cancellation of enrolment through email, SMS or mail.
- Removing the student’s access from the course materials in MYCA.
ESL Teacher
Industry:
Education
Employment Period:
December 2013 to August 2014 (8 Months)
Duties and Responsibilities:
- Teach English as a Second Language (ESL) and Test of English as a Foreign Language (TOEFL)
- Tailor lessons according to student’s needs
- Conduct activities that target confidence, perception, vocabulary building, pronunciation practice and grammar
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management Information System
Graduation Date:
May 1, 1999
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Data Entry, Customer Support,
INTERMEDIATE ★★
-
Inbound Sales
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16709994708
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ASUS X415
- Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.65/hr
RAY
Candidate ID: 488004
ADVANCED
-
PlanSwift, AutoCAD, Quantity Surveying, Material Cost Estimation...
INTERMEDIATE
-
Primavera, Google SketchUp...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Construction Occupational Safety & Health (COSH) SO2
- BIM Based Quantity Take-Off
- Primavera P6
- Construction Management
He also did quantity take-offs for architectural finishes (paint and wall finishes), procurement of items, structural steel detailing, and preparation of estimates & BOQs.
He was exposed to reviewing plans and specifications of architectural, interior design, structural and other trades (mechanical, electrical, plumbing, sanitary, fire, landscaping, etc)
He is proficient in using the following tools/software:
- Planswift (5 years)
- Primavera
- Microsoft Office Suite (Excel, Project, & Word)
- AutoCAD (7 years)
- SketchUp
He is amenable to working any shift schedule for full-time or part-time roles.
Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
- Drive to protect the company against risk by doing things in general accordance with established standards.
- Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
- Detail-oriented and helpful; works comfortably as part of a team and often checks work.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in his work. Bien is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bien will depend upon professional training, his own experience, or management leadership, to provide those standards and the structure needed for his work.
Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in his actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Structural Steel Detailer
Industry:
Construction / Building / Engineering
Employment Period:
October 2011 to September 2013 (23 Months)
Duties and Responsibilities:
- Assist in detailing and modeling of structural steel, cast in place and precast concrete, structures this includes plans, sections, elevations, and details cut automatically in 3D model for medium and large scale projects.
- Application of components necessary to complete the joint connections based on design and engineering calculations; create erection plans, shop drawings, single part drawings and gather sheets
Estimator/CAD Operator
Industry:
Construction / Building / Engineering
Employment Period:
September 2013 to May 2015 (20 Months)
Duties and Responsibilities:
- Read blue print and technical documents in order to prepare estimates
- Use computer softwares to calculate estimates
- Collaborate with Engineers, Clients, Architects, and Contractors on estimates
Senior Civil Engineer / Structural Inspector
Industry:
Construction / Building / Engineering
Employment Period:
May 2015 to September 2019 (51 Months)
Duties and Responsibilities:
- Performs the review of Plans and Specifications of Architectural, Interior Design, Structural and other trades such as Mechanical, Electrical, Plumbing / Sanitary, Fire Protection, Site Development and Landscaping as to its completeness and constructability to minimize change orders / variation orders & claims from Contractors
- Monitors the contractor (s) interfacing and coordination as necessary for all aspects of the project.
- Monitors the construction works in progress for compliance with drawings, specifications, and contract documents.
- Clarifies technical problems, coordination their resolution with the Architect / Engineer Consultants and Owner as required.
- Monitors contractor (s) maintenance of as-built drawings and accepting possession upon contract completion.
- Review together with the QS, Contractors (s) change order request for variations in time and cost and making recommendations for settlement.
- Conducts acceptance inspection for the inspection for the Owner and preparing completion of known defects (punch list) and following up on remedial works.
- Provides procurement, expediting and warehousing management services for owner furnished items as required.
- Executes contract close-out with contractor (s) upon completion of work/project.
- Clarifies / discusses procedures for processing of shop drawings, sample of materials and catalogs of equipment (All sample materials and brochures shall become the property of the Owner); procedures to monitor preparatory works for attainment of the scheduled progress of works.
- Reviews, evaluates, processes all application of progress billings or payments of the contractors and vendors per approves procedures of the Owner.
- Verifies, evaluates and recommends for approval by the Owner field revisions, change orders and substitutes due to the existing conditions or changes in designs and specification authorized by the Owner before implementation.
- Monitors on-site security, first aid, fire protection and safety programs approves by the Owner, including the protection of Owner, including protection of Owner furnished materials and equipment.
- Monitors closely the effectivity of all Bonds and Insurances and advise the contractor at least 3 months prior to expiration.
- Discusses and implement the necessary Quality Assurance / Quality Control Programs to ensure compliance by all Contractors and Vendors with drawings, specifications and contract documents.
- Checks the materials and workmanship for compliance with plans, specification and contract documents.
- Inspects and audit the contractors work at the project site. Report to the RCM any deviation from the contract documents, drawings and specifications or against accepted construction and / or engineering standards and practices with prior approval from the Owner.
- Supervises and arrange the inspection, testing and acceptance of all materials (including Owner furnished) before the materials are utilized in the Project. Evaluation reports and recommendations, of the test results shall be submitted to the RCM for review.
- Requires the contractors after the award of works to submit the Technical Submittal Schedule and see to it that those submittals are submitted on time for review and approval by the Design Consultants concerned. Review and comment first on all Technical Submittals prior to submission to Design Consultant.
- Full time site inspection of works to ensure conformity with plans and specifications and related documents. Report non-conformance and resolve the design immediately
- Together with the QS will advise and assist the RCM in maintaining control of the cost from the start of the project up to its completion and close-out stage.
- Periodically reviews, prepares estimates with QS, for approved changes by the Owner, and revise the project cost construction progresses. Approved cost changes shall be incorporated as they are approved. Monitor estimates changes to be sure that neither the Master Project Time Schedule / CPM for the contract (s) price is in danger or being exceeded.
- Review and process together with the QS applications for progress payments. Advise the owner regarding the items which have to be completed or completed with prior to the approval of the progress payment.
- Review and determine the validity of Contractors claims and provide recommendation. Quantity Surveyor shall do the evaluation of claims if such has merit.
- See to it that all the labor, materials, and equipment of the contractor are adequate and available beforehand for the scheduled work to prevent delays.
- Coordinates with the design consultant and contractors regarding clarifications on plans and specifications and other design issues to ensure expeditious executions and completion of works thus avoid project schedule slippage. Attend to all problems for immediate resolution and anticipate potential problems to prevent them from occurring.
- See to it that all labor, materials, and equipment of the contractors are adequate. Update and keep the current Master Project Schedule vis-à-vis the detailed work schedule / program of the contractors. A “catch-up schedule” will be required from the contractor to prevent further slippage on their schedule. Monitor the “look ahead” schedules.
- To ensure those OSM are delivered on time constraint monitoring and follow-up are needed. Thus, will not cause delays on the works of the contractor.
- Ensure that the contractors maintain a current set of records, construction drawings and specifications and any other required Project documents, at the Project Site.
- Prepares and keep accurate daily progress reports during all the stages of construction.
- Ensure the preparation of the As-built plans as the work progresses.
- Review of all contractor (s) documentation and test records for adequacy at the time of hand over.
- Accepts and review for completeness and hand over to the Owner all operations and maintenance manual.
- Assist the Owner with the warehousing management of surplus stock items (if there is any), specified in the contract documents.
- Prepare a punchlist (defect lists) of all items of the works which require correction after the Project is substantially completed and before the final inspection is made by the Owner.
- Ensures the each items for correction in the punchlist is corrected before initial acceptance is recommended by the Owner.
- Collate all punchlists of the Project Technical Group (PTG), Owner’s marketing and sales group for rectification of the contractors / vendors / subcontractors.
- Record all approved deviations and reviews the as-built plans which shall be prepared by the contractors prior to final drafting. These shall be incorporated in the original drawings, and handed over to the Owner.
- Determine and prepares the list of scrap and surplus materials from those which were supplied by the Owner. These exclude all materials covered by the guaranteed quantities of the contractors.
- Submit status, utilization report and inventory list of all properties of the Owner on the Project site.
- Toward the end of construction, list of deficiencies that need to be corrected are listed (punchlist). Arrange joint inspection once rectification works are all done accepted.
- During the construction, we require contractors to submit partial / preliminary As built drawings together with the Progress Billings so final shop drawings can be easily checked on accuracy.
- As part of the project handover, all operations and maintenance manuals are consolidated and submitted to Owner for reference of the Building Operations and Maintenance Group.
- All copies of the warranty agreement / certificate provided by the Contractors and Suppliers are consolidated and submitted to Owner at the end of the Project Construction.
Assistant Quality Control Supervisor
Industry:
Construction / Building / Engineering
Employment Period:
September 2019 to March 2020 (6 Months)
Duties and Responsibilities:
- Assist Quality Control Supervisor / Assistant Supervisor in evaluating of constructed infrastructure prior to turnover to client.
- Review Plans and documents made by the contractors prior to inspection.
- Checks and monitors compliance and conformity of construction to design and specifications.
- Conducts site inspection to validate the installed system prior to turnover
- Attend the weekly site coordination meeting.
- Make technical reports
- Review Turnover documents to Units, Common Areas, Hallway and Amenities to Owner / Client.
- Ensures the quality records, acceptance certificate, completion certificates and documentation for specific systems and Buildings / areas are prepared and collated in accordance with project requirements.
- Coordinate with the construction group for the completion of turnover of as built turnover documentation.
- Plan and Direct all activities concerned with the project coordination activities.
- Assist QC Head (Head Office) in evaluating the constructed infrastructures prior to turnover.
Site Manager
Industry:
Construction / Building / Engineering
Employment Period:
August 2020 to March 2021 (7 Months)
Duties and Responsibilities:
- Supervising and overseeing the direction of the project (or a package), ensuring that the client’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
- Liaising with the client, other construction professionals and, sometimes, members of the public
- Coordinating and supervising construction workers
- Selecting tools and materials
- Making safety inspections and ensuring construction and site safety
- Checking and preparing site reports, designs and drawings
- Maintaining quality control procedures
- Finding ways to prevent problems and to solve any that crop up
- Assessing and minimizing risk
- Writing reports and keeping on top of paperwork
- Helping to negotiating contracts and securing permits and licenses.
Project Engineer / Safety Officer
Industry:
Construction / Building / Engineering
Employment Period:
March 2021 to March 2020 (12 Months)
Duties and Responsibilities:
- Preparing, scheduling, coordinating, and monitoring of assigned engineering projects.
- Formulating project parameters and assigning responsibilities to the most capable employees and monitoring the project team
- Interacting with clients, interpreting their needs and requirements, and representing them in the field.
- Performing quality control tasks on budgets, schedules, plans, and personnel performance and reporting on the project’s status.
- Cooperating and communicating with the project manager and other project participants and collaborating with senior engineers to create more efficient project methods and to maintain the projects profitability.
- Reviewing the engineering tasks and initiating the necessary corrective actions.
- Developing specifications for the project’s needed equipment
- Creating frameworks to measure the project’s metrics and data collection
- Establishing field test methods and methods for monitoring quality of those tests
- Ensuring the projects compliance with the applicable codes, practices, policies, performance standards, and specifications.
QA / QC Head
Industry:
Construction / Building / Engineering
Employment Period:
March 2022 to February 2024 (22 Months)
Duties and Responsibilities:
- Responsible for ensuring that the quality of the works being delivered by the project team is in compliance with the project quality plan, procedures, and instructions.
- Implement the QA/QC management system at the site
- Coordinate with quality inspections with all the site sub-contractors and vendors coordinate all non-destructive testing on site
- Coordinate with the customers representative on all quality matters
- Coordinate all receipt inspections
- Distribute relevant QA/QC documentation to site subcontractors
- Verify that the quality-related site activities are in accordance with the applicable codes and standards
- Participate in the site internal and external site audits
- Coordinate all the quality site inspections through the site QC inspectors
- • Ensure all quality control documentation is compiled and completed for as-built hand over through the QC turnover engineer
- • Control all non-conformance reports and undertake remedial action
- • Compete site quality control instructions and action remedial responses
- • Review the customer’s specification and undertake relevant training to the site QC inspector
- • Monitor the implementation of the approved site QC Plan
- • Complete and coordinate the approval of the site QC technical submittals to the customer
- • Coordinate with the site construction manager on all quality issues Coordinate and chair the QA/QC site weekly meetings with the project’s subcontractors QC personnel
- • Elaborating inspection and test programs
- • Ensure the safety is adhered to at the site
- • Assure all technical documents relative to site quality control are the current status
QA/QC Supervisor
Industry:
Construction / Building / Engineering
Employment Period:
February 2024 to December 2024 (9 Months)
Duties and Responsibilities:
- Responsible for QA/QC documents of the complete project, including certificates, calibration, test results, inspection requests, non-compliance reports and site instruction/observations, permanent materials delivered, and other important QA/QC documents.
- Develop and determine all standards to perform inspections and tests on all procedures, oversee all testing methods, and maintain high-quality standards for all processes.
- Review the quality of all materials at the site, ensure compliance with all project specifications and quality, and collaborate with the department for all material procurement and quality materials.
- Supervise the effective implementation of all test and inspection schedules, ensure adherence to all procedures, and coordinate with various teams to perform quality audits on processes.
- Assist employees in ensuring knowledge of all quality standards, ensure compliance with all quality manuals and procedures, and collaborate with contractors and suppliers to maintain the quality of all systems.
- Monitor an efficient system, record all project activities, and analyze all processes to ensure all work meets quality requirements.
- Manage all work methods, maintain knowledge of quality assurance standards, monitor continuous application for all quality assurance processes, and recommend corrective actions for all operations.
- Develop a method statement for the activity, including risk assessment, job safety environmental analysis, and Inspection
- Test Plan and Checklist based on project specifications.
- Liaise with the Technical Engineer for submission of material submittals to the Consultant
- Coordinate with the Consultant’s representative and Site In-charge for Inspection.
Education History
Field of Study:
Engineering (Civil)
Major:
Civil Engineering
Graduation Date:
October 3, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
PlanSwift, AutoCAD, Quantity Surveying, Material Cost Estimation, Microsoft Excel,
INTERMEDIATE ★★
-
PrimaveraGoogle SketchUp
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/15046458111
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customed
- Processor: 11th Gen Intel i7-11700 @ 2.50 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $10.42/hr
Ronald
Candidate ID: 486426
ADVANCED
-
Content Editing, Content Writing, SEO Writing, SEO...
INTERMEDIATE
-
SEO, Keyword Research...
Median Rate
$10.42
$11.29
if $1 = PHP52
$13.55
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.14 per hour or $USD 792.50 per month
Full Time: $USD 10.42 per hour or $USD 1806.20 per month
Remote Staff Recruiter Comments
- Arbi is a Mechanical Engineering graduate and has been working for 5 years now, with 4 years of writing experience. He worked with clients in the real estate, digital marketing and publishing industries. He was an SEO/SEM/Content Writer for an AU and US-based client and performed the following:
- Keyword research
- Proofreading
- SEO content writing
- Copywriting
- Email marketing
- Presently, he helps an e-commerce client with its website management for they recently migrated from WordPress to Ghost CMS. He works for around 15 to 20 hours each week for the task on a flexible schedule.
- He is also knowledgeable in inbound marketing, content marketing, buying personas, content creation, lead generation, and sales funneling.
- He wrote articles about arts, automotive, culture, food, and current events for the B2B and B2C markets.
- He has done several blog articles, product descriptions, and product review
- His content ranges between 1500-3000 words per article.
- He has also worked as SEO analyst where he checked content performance and generating reports for SEO contents
- He has used SnapSeed and Affinity for photomanipulation for images that needs to upload in blog post
- He has also been exposed to doing keyword research, on-page, and off-page optimization
- He used AHREFS, SEMrush, Google Search Console and Analytics, Surfer SEO, Screaming Frog, Jasper AI, WordPress, Ghost, Wix, Jira, Basecamp, Square Space, Click Up, Asana, Trello, Slack, MS Teams, and Google Workspace
- He can start immediately and is amenable to working in any time zone.
Strongest Behaviors
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
Ronald Arvhie is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
Informal and a little offhand in style; fairly casual about the exact standards or policies of the company’s book or the precise accuracy of the details of their own work, preferring to delegate details rather freely, with loose follow-up. Has the kind of patience required to focus steadily on a consistent process over long periods of time and work which should primarily involve contact and communication with people rather than precise handling of details. While this individual is low-key in developing contacts with people, they’re cheerfully persistent in doing so.
Employment History
SEO Writer
Industry:
Grooming / Beauty / Fitness
Employment Period:
January 2022 to February 2022 (1 Months)
Duties and Responsibilities:
- Created buyer's persona
- Written landing pages, sales funnel, white papers, and social media copie
SEO Writer
Industry:
Employment Period:
April 2022 to July 2022 (3 Months)
Duties and Responsibilities:
- Written meta and product descriptions and landing pages
SEO Content Write
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2021 to October 2021 (6 Months)
Duties and Responsibilities:
- Written landing pages, service pages, product pages and blogs.
- Utilized the use of JasperAi and Surfer SEO for on-page optimization
SEO Ghostwriter
Industry:
Printing / Publishing
Employment Period:
February 2022 to February 2023 (12 Months)
Duties and Responsibilities:
- Spearheaded the community-based content. A content ideation through social hearing
- Collaborated with the content strategist in developing a workflow for needed contents
- Stayed up-to-date with the latest news, tools, applications and best practices for SEO writing
SEO/SEM and Content Writer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2020 to January 2021 (12 Months)
Duties and Responsibilities:
- Oversaw the overall content ideation from brainstorming to publishing including revisions and editing
- Conducted keyword planning, keyword research, competitive analysis, and content audit.
- Successful in reaching out to website administrators for link building and collaboration
- Fact-checking and gathering of information to create fact-based articles
SEO/SEM and Content Writer
Industry:
Employment Period:
July 2022 to March 2023 (8 Months)
Duties and Responsibilities:
- Written search engine optimized content using SEO best practices. Which includes but not limited to blog writing and backlinking.
- Optimizing copies on client's website (page titles, Meta descriptions, h1s, alts, anchor text, etc.)
- Extensive keyword research.
- Rank analysis and content marketing strategy analysis.
- Provided recommendations and execute strategies for keyword opportunities, content structuring, and other facets of organic search.
- Measure and track site ranking factors, keywords, internal and external links, and site conten
Freelance Website Manager
Industry:
Retail / Merchandise
Employment Period:
November 2023 to December 2023 (1 Months)
Duties and Responsibilities:
- Website management - Ghost CMS
Education History
Field of Study:
Engineering (Mechanical)
Major:
Mechanical Engineering
Graduation Date:
May 1, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Content Editing, Content Writing, SEO Writing, SEO, Technical Writing,
INTERMEDIATE ★★
-
SEOKeyword Research
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14389209738
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Macbook Pro
- Processor: M2
- Operating System: MacOS X
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.
- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.
