4 Surprising Benefits of Hiring a Virtual Assistant for Your Business

• General administrative task
• Reporting 
• Sales and Marketing

• Escalation Team
• QA Monitoring
• Conduct SMART Coaching
• Reporting 

• Handling Team 
• Conduct SMART Coaching 
• Reporting (KPI's)
• SLA Report

• Manage Inbound and Outbound calls
• Provide Travel info to customers
• Handle a Team as Subject Matter Expert

• Computing Daily ROI June 10, 2018 to August 15, 2020, September 5, 2020 to February 12, 2021 and Total ROI Travel Account Media Buyer
• Create and Launch Ads on Facebook
• Monitor running ad campaigns - kill or scale active campaigns based on metrics
• Test different creatives (images, headlines & post text)
• Calculate daily and lifetime ROIs

• Worked closely with the CEO in developing social media contents.
• Assisted in developing concepts and related articles for their website development
• Performed administrative and marketing tasks

• Managed, updates client’s product inventory, product images and prices of online store through Shopify and WordPress
• Submits monthly report of competitor’s prices
• Handled the marketing and advertising through contacting popular bloggers and promote website content.
• In-charged of managing social media accounts, content and upload.
• Acted as the main customer service support for customer inquiries and returns.
• Responsible for updating accountancy work through Xero from managing and securing invoices to reconciliation
• Prepared meeting agenda and minutes for weekly meeting.

• Social media marketing - creating content and captions, posting and advertising
• Website management - align social media content with their Wix website, including special offers
• Email marketing - creating and aligning content through email marketing campaigns using Mailchimp or Wix
• Ad hoc design work using Canva
• Marketing intelligence - monitor competitor marketing activities, conducts competitor analysis and the like
• Propose social media marketing strategies to increase brand awareness

• Monitored various Amazon promotional deals, including Lightning Deals, Best Deals, and Deal of the Day.
• Listed flash deals to ensure they meet Amazon's standards, including accurate product information, images, and pricing.

• Managed online campaigns, effectively driving brand awareness and opening multiple store branches.
• Increased monthly sales revenues through social media postings and ad. 
• Designed and created their website and e-commerce store.

• Managed supplier invoices for purchases for jobs and stock items, and matched them to system receipts for posting to the General Ledger.
• Also worked in monitoring invoices and ordering the company's supplies and workshop stocks for their branches.
• Rendered additional assistance with expense account management and with general admin duties.
• Worked closely with business owner, financial manager, sales officers, and job technicians for the proper allocation of work receipts and inventory issuances.

• Manage daily branch operations consistent with internal controls and approved policies.
• Assist the Business Manager in increasing the branch profitability and ensure customer satisfaction thru quality service.
• Promote employee engagement.
• Review and approves transactions within authority limit.
• Perform custodianship functions in accordance with the approved matrix.
• Ensure compliance with regulatory requirements.
• Supervision of all branch transactions.
• Cash management - ensure cash supply and demand are met and within the limit on a daily basis.

• Tasked to review all the day to day transaction of tellers and cash officers.
• Maintain all files of cash hub and all documents properly approved prior to filing.
• Monitor balancing of the cash account.
• Designated to process outward clearing checks.
• Assigned to prepare regular and required reports.
• Responsible for monitoring and preparation of cash hub expenses.
• Assist Auditors during yearly audit and provide requested documents for review.

• In-charge of invoicing, archiving email of supporting documents for reference, and ensuring correctness of entries upon fulfillment in DEAR software and shopify platform.
• Worked closely with operations, customer service, accounting and dispatch teams. 

• Product listing on e-commerce platforms
• Maintaining and administering the e-commerce stores
• Inventory control and price management
• Listing quality checks and enhancements
• Listing description & content writing
• Product market research and competition price checking

• Product sourcing and research manually or using Zik Analytics
• Listing products manually on my client's account or using Dropship Beast.
• Edit photos using Canva or do collage using Picmonkey
• Process orders manually
• Update productivity sheets daily

• Marketing Maintenance Agent for 1 year
• Update and maintain the Credit List
• Accommodate customer's inquiries and question regarding the company
• Fraud Agent for 1 year
• Accommodate client inquiries regarding their pending order and their delivery status.

• Credit Verifier for Saving Loan.
• Do Employment and Residence Verification.
• Re-evaluate and reprocess loan application that is already denied

• Sent email and answer customer inquiries about their parcels

• Main expertise and responsibility will be data identification and extraction for lead sourcing purposes
• Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
• Entering information found on online databases into our databases
• Conducting internal, or online, research into verification
• Doing General Admin Support at any given time
• Maintaining and improving the database 
• Proactively source additional info and update the database to fill in gaps
• Ensure to reduce duplicate contacts

• Handled customer queries related to order processing, billing disputes, replacements, and refunds through chat and inbound calls.
• Efficiently managed and resolved customer issues, ensuring high levels of satisfaction.
• Transitioned to outbound campaigns, where I proactively reached out to potential and existing customers to promote products and services.
• Maintained detailed records of customer interactions and transactions, ensuring data accuracy and confidentiality.
• Collaborated with team members to optimize sales strategies and improve overall customer experience.
• Consistently met or exceeded sales targets and performance metrics through effective communication and problem-solving skills.

• Lead Generation: Conduct thorough searches on LinkedIn to identify potential leads that align with Cohort Consulting Salaria Group’s target audience and business objectives.
• Personalized Outreach: Craft and send personalized marketing emails to potential leads, ensuring the content is engaging and relevant to each recipient.
• Connection Building: Send connection requests on LinkedIn, followed by personalized messages to initiate conversations and build relationships with prospects.
• Follow-Up Communication: Manage follow-up communications with leads, maintaining engagement and moving them through the sales funnel.
• Database Management: Maintain and update the CRM system with accurate and detailed information on leads, interactions, and follow-up actions.
• Campaign Monitoring: Track and analyze the performance of LinkedIn and email outreach campaigns, providing insights and recommendations for improvement.
• Market Research: Stay informed about industry trends and competitor activities to identify new opportunities for outreach and lead generation.
• Content Development: Assist in developing compelling marketing content for email campaigns and LinkedIn messages to enhance outreach effectiveness.
• Collaboration: Work closely with the sales and marketing teams to align outreach strategies with overall business goals and campaigns.
• Reporting: Prepare regular reports on lead generation and outreach activities, highlighting key metrics, successes, and areas for improvement.

• Client Communication: Proactively contact clients via phone and email to inform them of any missing documentation or requirements necessary for their bankruptcy filings.

• Document Coordination: Assist clients in gathering and submitting all required documents, ensuring completeness and accuracy to facilitate the bankruptcy process.

• Case Management: Maintain and update client files and records, tracking the progress of each case to ensure timely and efficient case handling.

• Client Support: Provide clear and detailed explanations to clients regarding the necessary steps and documents required for their bankruptcy filings, addressing any questions or concerns they may have.

• Follow-Up: Conduct regular follow-up communications with clients to remind them of pending requirements and deadlines, ensuring all necessary documents are submitted promptly.

• Collaboration: Work closely with attorneys and other legal staff to ensure all client information is accurate and up-to-date, supporting the smooth progression of each case.

• Administrative Tasks: Perform general administrative duties such as scheduling appointments, managing calendars, and handling correspondence related to client cases.

• Compliance: Ensure all client interactions and documentation comply with legal standards and confidentiality requirements.

• Reporting: Generate reports on the status of client cases, highlighting any outstanding requirements and actions taken to address them.

• Client Relationship Management: Build and maintain positive relationships with clients, providing empathetic and professional support throughout their bankruptcy process.

• Handle customer inquiries related to billing and account issues.
• Resolve billing discrepancies and disputes efficiently.
• Process adjustments, refunds, and credits as needed.
• Ensure accurate and timely invoicing for all customers.
• Collaborate with other departments to address and resolve billing issues.
• Maintain up-to-date knowledge of billing systems and procedures.
• Provide exceptional customer service and support.
• Assist with the development and implementation of billing processes and improvements.
• Monitor account activities and ensure compliance with company policies.
• Generate and analyze billing reports to identify trends and areas for improvement.

• Assist customers with healthcare insurance claims.
• Review and process documents and prior authorization requests.

• Customer Support: Provide exceptional customer service by assisting with inquiries related to orders, logistics, and general concerns through various communication channels including phone, email, and chat.

• Order Tracking: Efficiently track and update customers on the status of their packages, ensuring accurate and timely information is provided.

• Issue Resolution: Resolve customer issues regarding orders, including processing refunds and replacements, in a prompt and courteous manner.

• Logistics Coordination: Work closely with the logistics team to monitor and manage the delivery process, ensuring timely and accurate delivery of products.

• Data Management: Maintain detailed and accurate records of customer interactions and transactions, updating databases as necessary.

• Problem-Solving: Proactively identify and resolve potential issues in the order and delivery process to enhance customer satisfaction.

• Policy Adherence: Ensure compliance with Amazon’s policies and procedures while handling customer queries and processing transactions.

• Feedback Collection: Gather and document customer feedback to help improve services and enhance the overall customer experience.

• Process Improvement: Participate in continuous improvement initiatives by providing insights and suggestions to optimize order and logistics processes.

• Cross-Functional Collaboration: Collaborate with other departments such as warehouse operations, sales, and IT to ensure a seamless customer experience.

• Provide general customer service and support.
• Review medical documents for insurance approval.
• Coordinate with healthcare providers, including doctors and medical clinics.

• Provide general customer service and support to patients.
• Review medical documents for insurance approval.
• Coordinate with pharmacies, doctors, and medical clinics to ensure seamless care.
• Collect overdue prescription payments and manage billing inquiries.

• Lead Generation: Identify and generate high-quality leads through various online channels and platforms, targeting potential clients and customers that align with Conker UK's marketing goals.
• Content Creation: Develop and create engaging marketing drafts for email campaigns and LinkedIn posts, ensuring content is compelling and tailored to the target audience.
• Outreach Campaigns: Proactively reach out to prospects via email and LinkedIn, building relationships and initiating conversations to drive interest and engagement in Conker UK's products or services.
• Database Management: Maintain and update the customer and prospect database, ensuring all information is accurate, up-to-date, and organized for efficient access and utilization.
• Campaign Monitoring: Track and analyze the performance of email and LinkedIn campaigns, providing insights and recommendations for optimization and improvement.
• Market Research: Conduct market research to stay informed about industry trends, competitor activities, and potential opportunities for lead generation and marketing efforts.
• Collaboration: Work closely with the marketing team to align lead generation and outreach strategies with overall marketing objectives and campaigns.
• Reporting: Prepare regular reports on lead generation activities, outreach efforts, and campaign performance, highlighting key metrics and outcomes.
• Tool Utilization: Utilize various marketing and CRM tools to streamline and enhance lead generation, outreach, and database management processes.
• Continuous Improvement: Stay updated with the latest marketing techniques and best practices, continuously seeking ways to improve lead generation and outreach strategies.

• Customer Support: Provide prompt and effective solutions to customer queries through phone and chat, ensuring high levels of customer satisfaction.
• Basic Troubleshooting: Assist customers with basic troubleshooting steps for common issues, guiding them through solutions to resolve their problems.
• Bill Reconciliation: Accurately reconcile customer bills, addressing any discrepancies and ensuring all billing information is correct.
• Quoting and Invoicing: Create detailed and accurate quotes and invoices for customers, ensuring transparency and clarity in all transactions.
• Sales Calls: Conduct sales calls to acquire new customers, presenting The Telecomshop Australia’s products and services in a compelling manner.
• Record Keeping: Maintain detailed and organized records of customer interactions, troubleshooting steps, billing reconciliations, and sales activities.
• Customer Engagement: Build and maintain strong relationships with customers, providing exceptional service and support to enhance customer loyalty.
• Problem Resolution: Handle and resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Product Knowledge: Stay updated with the latest product offerings and features to provide accurate information and recommendations to customers.
• Collaboration: Work closely with other team members and departments to ensure a seamless customer service experience and support company goals.

• Handle customer inquiries and sales through email, socials and voice channels.
• Perform tasks with accuracy and attention to detail.
• Update records and maintain accurate data in Excel.
• Manage customer requests on Shopify.
• Process refunds efficiently and accurately.
• Use helpdesk tools such as Re-Amaze to resolve customer issues.
• Work within an ERP system for order and inventory management.

• Manage and respond to a high volume of emails (50-60 daily), ensuring timely follow-up and resolution.
• Set up projects in Zoho and ServiceM8 for quoting purposes.
• Allocate quotes to sales staff and track progress.
• Send out quote follow-up emails and ensure timely communication.
• Liaise with sales teams regarding quotes and customer inquiries.
• Collaborate with operations staff to coordinate project scheduling.
• Order materials as required to support project delivery.
• Arrange site inductions for staff and contractors when necessary.
• Complete pre-start paperwork for upcoming projects.
• Maintain an organized filing system for project documentation and paperwork.
• Generate invoices for completed work and follow up on payments.
• Collect, review, and file invoices and receipts for bookkeeping purposes.
• Review daily job time sheets to ensure accuracy and forward them to clients when necessary.
• Assist with various other administrative tasks to support the Office Manager and ensure smooth business operations.

• Ensure that everyone cultivates effective business relationships especially with the executive decision makers. 
• Get to work with different industries like real estate and computer software companies. 
• Had worked with different ESL companies as well.
• But to the most part, I worked as a Virtual Assistant with a US client owning a real estate company. I assist him with calendar management, email management and also assist/help my client in buying properties in the US.

• Delegate responsibility among colleagues and youth to enforce tasks with certainty and  accuracy. 
• Monitored all programs are done according to what was planned, if not, to something that will have great results. 

• Provided various kinds of administrative assistance to the school. 
• Answered phones, responded to emails, printing of documents, sending and processing  invoices and scheduling meetings. Worked on multiple projects or tasks at once. 
• Assisted the lead teacher in handling a preschool class

• Creates a lasting relationship with the customers. Ensures that they are satisfied with our services.
• Provides great customer service among our clients all over the world.  
• Develops negotiating strategies, examining risks and potentials.
• Processes customers' requests - balance transfer, card replacement, adding supplementary cards, process over-the-phone payments, merchant verification

• Handled a gas and electricity provider in Australia. We monitor the materials and the availability of the resources. Sends people to our customers' address to have gas pipes and electric meter installed.
• Was a part of the back office team where a system is being used to ensure that the customers’ queries and concerns were addressed in a timely manner.

• Handled a prepaid debit card provider in the US who catered to clients from different US establishments. 
• Was initially part of the Activations team (activates newly-registered card). Was upskilled for the Customer Service Department that involved proper coordination to the internal management team. Answers customers' queries and process requests like payment, Balance Transfer, card replacement, etc.
• Was promoted to the Lost and Stolen Team that handles compromised cards. Also been to Disputes and Escalations Department where we were well-trained to provide solution to the most complicated issues whether by the client or by the operations.

• I worked as a Researcher.
• I researched or helped him to find info or something that he wants to me check.

• I worked as Executive Assistant of our CEO/Director. She gave tasks to do, helping her to book a flight, also as a Recruiter to background check candidates, and do some research as well as Daily reports/ Tasks.

• I worked as Executive Assistant of President of the company. He gave tasks to do, helping her to book a flight, computed and encode his business and personal expenses, processed his taxes, scheduled his DMV, and do some research as well as Daily reports/Tasks.
• Tools used: DMV, H&R block, Login.gov, Whatsapp, TTP (Trusted Traveler Programs)/Global Entry, SAP Concur, and ADP.

• I also worked as a Customer Experience representative/ Email support/Chat support in an E-commerce company.
• Tools used: Shopify, Shipstation, Richpanel, Hubstaff, Slack, ticket tracker, ASANA, Reamaze, Zendesk, Gorgias, Slack, USPS, and Social Media.

• I worked as Executive Assistant of Senior Sales Manager of a Marketing company. He gave tasks to do, helping him to book a flight, computed and encode his business and personal expenses, Quotation/ quote prices, Email/ Sent Campaigns to Clients thru Mailchimp
• The tools that I used were ERPR2, PDFESCAPE, PDF creator, Slack, Google suites and Time doctor.

• As a Virtual Assistant, I assisted with admin tasks
• Gave me task to do and checked the email for prospect clients, posted on some announcements in slack and FB group page
• Do research regarding podcast and speaking/conference/events and contacted or emailed client.
• Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB.

Initally started working as a Personal Assistant to the CEO prior being promoted to managing/supervising the Dispatch Team.

Responsibilities include:

• Email Management - responding to emails on behalf of client
• Calendar Management - reminding client of their daily meetings and schedules; create schedules for the Dispatch Team to follow
• Travel Management - schedule flights, books hotel accommodations or reservations for clients
• Phone Handling - doing outbound call to follow up on reservations
• Internet Research of drop-off information (Zip codes and streets) and patient's information
• Database management - updating ambulance and patient schedules and ambulance information on client's main system
• Technical Support - provide assistance to Dispatch Team by providing basic troubleshooting steps if their ipads are experiencing technical issues
• Send daily reports

• I worked as Level2 Technical Support Representative for POTS line.
• I Troubleshoot the POTS line of the customer by dispatching technicians and thru our Switch.

• I worked as Project Manager for the Return equipment in a  telephone company.
• I emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers.
• I send a dispatch if the customer couldn’t take off the router or send them a FEDEX label for them to shipped the equipment.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• Online teacher to Chinese Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills

• Calling all local companies in Singapore to assist them in hiring applicants on each vacant position that they have.

• Calling leads to pre qualify them and transfer it to a live agent

• Lead Mining, lead searching on different platforms, finding the names, emails and the best number to reach that person.

• Online teacher to Korean Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills.

• Calling business owners who might be interested to invest in Biotechnology.

• Cold Calling, calling how owners if they would be interested in selling or if they would consider selling their property.
• Sending text messages

• Handling the company's Social Media accounts, promoting the company's services as well as sending emails to different prospects. 

• Cold Calling, calling home owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

• Cold Calling, calling owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

• Calling business owners to see if they are in need of cleaning services. We offer them a free site visit to check what help they need when it comes to our cleaning services.