Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Administrator for Your Business

Every business owner wants to make the most of each day. But with only 24 hours and countless tasks, it’s easy (and all too common) to feel overwhelmed.

As a result, many entrepreneurs experience stress, fatigue, and even burnout from wearing multiple hats. Left unchecked, doing everything yourself can lead to inefficiency, lower quality work, and unfinished tasks.

Fortunately, there are remote administrators who can help you with scheduling, documentation, and other administrative matters – so you can focus on the things only you can do to really move the needle.

Let’s take a closer look.

 

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virtual assistant ratings
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Be the next success story!

Candidates:

110

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.36/hr

Michell

Candidate ID: 662075


ADVANCED

    Data Management, Asset Management, Knowledge management, Corporate communications...

INTERMEDIATE

    Communication Skills, Compliance, Employee engagement, Critical Thinking...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

  • Michell is an experienced Communications and Content Specialist with a strong background in client-facing support, internal operations coordination, and knowledge base management. She has over six years of experience in the Business Process Outsourcing (BPO) industry, specifically supporting an e-commerce platform client.
  • She has developed well-rounded skill sets in:
    • Database management
    • Compliance monitoring
    • Employee onboarding/offboarding
    • Workflow documentation
    • Client support
    • Content updates
  • Michell has also obtained a degree in Bachelor of Arts in English Language Studies.
  • She has expertise in the following platforms:
    • Google Workspace 
    • Monday.com 
    • Zendesk
    • Guru
    • Microsoft Office
    • Canva
    • Zoom
    • Slack
  • Michell needs to render 4 weeks and is amenable for a full-time work.
  • Predictive Index Behavioral Profile - Operator
  • Strongest Behaviors
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Behavior Summary
    • Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Michell has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she will expect that the process be followed consistently.

Employment History

Communications and Content Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2022 to April 2025 (38 Months)

Duties and Responsibilities:

  • Managing client-facing work and providing support in various areas such as, but not limited to: workflow and process update management, critical client updates dissemination, and announcements management guaranteeing 100% employee compliance
  • Supporting operations, client services, training, and other support departments
  • Acted as the primary contact person for data gathering and presentation in the weekly, monthly, and quarterly business reviews with the stakeholders
  • Helping with the implementation and monitoring of client projects
  • Database management
  • Processing of the requests for the onboarding of new hires, offboarding, and internal movements of employees
  • Ensuring that client visits are smooth and problem free by helping the Operations and Client Services in welcoming and assisting clients

E-commerce Platform Trust and Safety Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to December 2021 (5 Months)

Duties and Responsibilities:

  • Investigating both seller and buyer's accounts for orders that were held on the platform for the possibility of any fraudulent transactions while using the marketplace online platform, ensuring that all the customers using the platform are safe from any suspicious and collusive fraud behavior

Email Support Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2020 to July 2021 (15 Months)

Duties and Responsibilities:

  • Providing effective solutions
  • Responding to customer inquiries and complaints about the cryptocurrency digital platform and it's offered services.

Data Transcriber Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2019 to April 2020 (12 Months)

Duties and Responsibilities:

  • Reviewing, editing, and creating accurate transcriptions of English or bilingual text from photos or written menu ensuring that the grammar and punctuation were 100% accurate before advertising on the digital platform.
  • Managed and updated store hours on the platform
  • Created logos with minimal editing
  • Conducted pre-work data gathering for the store's participation in the food delivery digital platform

Education History

Field of Study:

Linguistics/Languages

Major:

English Language

Graduation Date:

January 1, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Management, Asset Management, Knowledge management, Corporate communications, Client Presentations,

INTERMEDIATE ★★

    Communication SkillsComplianceEmployee engagementCritical ThinkingAdministrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17666413775.png
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer Aspire 5 (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.87/hr

Mica

Candidate ID: 655063


ADVANCED

    Accounting Reconciliation, General Accounting, Google Spreadsheet...

INTERMEDIATE

    Accounting, Cost Accounting...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.87 per hour or $USD 768.94 per month

Remote Staff Recruiter Comments

Mica has over 4 years of experience as an accounting professional with both corporate and freelance exposure.

Strong background in end-to-end bookkeeping, including:
  • Accounts Receivable (AR) – invoice generation, aging reports
  • Accounts Payable (AP) – bills processing via platforms like bills.com
  • Monthly and weekly bank reconciliations
  • Business Activity Statements (BAS) and sales tax reporting
  • Preparation and analysis of Profit and Loss Statements
  • Payroll management
She gained experience managing finances for both local and international clients (including Australian and U.S.-based firms).

Technical Tools and Software
  • Proficient in QuickBooks (Desktop & Online) – rated 8/10 in proficiency.
  • Regular user of Excel/Spreadsheets for financial reporting – comfortable creating basic reports with annotations.
  • Experienced in using CRM tools (e.g., ServiceTitan) and adapting to new systems.
  • Familiar with Hubstaff and Time Doctor for productivity tracking.
Client Types and Industry Experience
 
  • Construction supplies (as in-house bookkeeper in a corporate setting)
  • HVAC services and service-based businesses through U.S. and Australian accounting firms
  • Exposure to food export industry, specifically relevant to the current client setup
Can start immediately for a part-time arrangement.
 

Employment History

Junior Bookkeeper at Freelance Accounting

Industry:

Accounting / Audit / Tax

Employment Period:

February 2023 to May 2024 (15 Months)

Duties and Responsibilities:

  • Prepared Tax Return computation both individual and company.
  • Lodged BAS and IAS Managed daily accounting tasks, bookkeeping, invoicing and payroll.
  • Reconcile balances from CRM and QuickBooks.
  • Follow up outstanding invoices Match and record payments
  • Account and Bank Reconciliation.

Bookkeeper

Industry:

Construction / Building / Engineering

Employment Period:

February 2020 to May 2024 (51 Months)

Duties and Responsibilities:

  • Managed the company finances with Quickbooks
  • Maintain various bank account records and prepared Bank Reconciliation
  • Maintain and update accounting records by performing duties such as recording, posting transactions in journals, and the general ledger for accounts payable, accounts receivable and payroll
  • Prepare and issue invoices, and follow up on late accounts in a discreet and professional manner
  • Prepare and submit Monthly Financial Statements; Cash Flow Statement, Balance Sheet & Statement of Profit and Loss
  • Prepare and process monthly, quarterly and annual tax reports
  • Provide clerical and administrative support to company as requested

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Accounting

Graduation Date:

December 30, 1969

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

March 29, 2026

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, General Accounting, Google Spreadsheet,

INTERMEDIATE ★★

    AccountingCost Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A (Intel)
  • Processor: Intel
  • Operating System: Windows 10

All-inclusive Rate: USD $7.85/hr

Liezel

Candidate ID: 653581


ADVANCED

    Administrative Skills...

INTERMEDIATE

    Administrative Support, Bookkeeping, Negotiation, Invoicing...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.85 per hour or $USD 1360.13 per month

Remote Staff Recruiter Comments

  • Liezel has accumulated approximately 8 years of administrative and financial support experience, primarily within office-based and local Philippine companies, with a brief stint in remote international work.
  • Her experience spans both administrative operations and basic accounting/bookkeeping functions
  • She is available to start immediately.

Administrative Support
  • Handled logistics-related responsibilities for a telecommunications company, including deployment of technician vehicles, fuel monitoring, inventory of tools and materials, and operations support.
  • Oversaw monthly branch budget preparation, including data entry of expenses and submission of replenishment requests.
Bookkeeping and Finance
  • Performed accounts receivable tasks for a U.S.-based client on a project basis, including checking bills, issuing invoices, and ensuring data accuracy before dispatch.
  • In prior local roles, handled data entry, ledger updating, and daily cash reconciliation for loans and collections.
  • Familiar with basic auditing practices, ensuring the correctness of entries and accounting documents.
Client and Supplier Communication
  • Communicated regularly with external suppliers (e.g., vehicle leasing, fuel companies) regarding billing concerns and rental contracts.
  • Experience in customer support via email, with growing confidence in taking and making business calls.
Tools & Technical Proficiency:
  • Comfortable with Microsoft Excel (rated 9/10) – has used advanced formulas and generated reports.
  • Used SAP in a logistics setting.
  • Basic familiarity with Google Workspace tools.

Employment History

ADMINISTRATIVE STAFF

Industry:

Computer / Information Technology (Software)

Employment Period:

February 2020 to July 2024 (53 Months)

Duties and Responsibilities:

  • Handles Area Vehicle Modules composed of vehicles repairs, daily deployment and vehicle audit.
  • Reviews and updates vehicles master list, drivers/technicians licenses data.
  • Prepares monthly liquidations for vehicles monthly repair budget and petty cash replenishment for the areas various expenses.
  • Monitors companies tools and fixed assets and prepares monthly inventories.
  • Prepares weekly and monthly audit reports for smart postpaird and bizload application and cancellation.
  • Process short staff stay and leasing permits. process annual business permits
  • Prepares monthly fleet and fuel consumption of vehicles, process fleet application, cancellation and upgrading.
  • Ensure high quality of office management.
  • Maintain accurate data of employees and company's properties.

ACCOUNTS RECEIVABLE SPECIALIST

Industry:

Retail / Merchandise

Employment Period:

July 2023 to December 2023 (5 Months)

Duties and Responsibilities:

  • Checking of Bols and preparing of invoices.
  • Issuing and sending of invoices to the customers..

BOOKKEEPER

Industry:

Property / Real Estate

Employment Period:

March 2019 to January 2020 (10 Months)

Duties and Responsibilities:

  • Update and post clients transactions to the individual ledgers.
  • Review and check releases and sures that check issued coincides with the amount in the voucher and paid to the appropriate payee.
  • Liquidates the petty cash disbursement before replenishments.
  • Prepares monthly cash collections and cash disbursements.
  • Receives payments from clients and issue official receipts in the absence of the cash collection officer.
  • Reviews reports and make sure that cash collection coincides with the cash on hand or the cash that will be deposited on the next banking day.

BOOKKEEPER

Industry:

Banking / Financial Services

Employment Period:

July 2018 to February 2019 (7 Months)

Duties and Responsibilities:

  • Records cash receipts vouchers to the cash receipts books and reviews report as to the accuracy of totals, make sure that the cash collection reported coincides with the actual cash deposited to the bank and that cash collected during the day are deposited directly to the bank or the next banking day.
  • Record cash disbursements vouchers to the cash disbursements book and reviews the vouchers as to the accuracy of computations of loan amount approved less the charges and other loan deduction for release and supporting documents required are complied.
  • Reviews check releases and make sure that check issued coincides with the amount in the voucher and paid the appropriate payee.
  • Update members loan releases and payments to the individual ledgers.
  • Maintain schedule of members savings.
  • Safekeeping of undeposited collection of the day to the cash vault.
  • Record cash collection reports to the cash collection books.
  • Reviews reports and make sure that the cash collection coincides with the cash deposited and that cash collected during the day is deposited to the bank or the next banking day.
  • Reviews loan disbursement vouchers as to the amount applied to be released coincides with the amount applied by the client, recommended by the loan officer and approved by the manager.
  • Monitors and purchase monthly supplies for the office us

LOGISTICS CHECKER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2017 to July 2018 (12 Months)

Duties and Responsibilities:

  • Receives and checks importation products.
  • Monitors stocks availability
  • Checks and reviews the in and out of products for out of towns, concessions and for the van deliveries.
  • Prepares and endorse stock order to the branch comptroller.
  • Do the van stock inventory during 15th and 30th of the month.
  • Issuing and sending of invoices to the customers..

Education History

Field of Study:

Business Studies/Administration/Management

Major:

FINANCIAL MANAGEMENT

Graduation Date:

March 25, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills

INTERMEDIATE ★★

    Administrative SupportBookkeepingNegotiationInvoicingInventory Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17531020816
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DESKTOP-US3EO5D Aspire A515-56G (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.39/hr

Ning

Candidate ID: 651941


ADVANCED

    Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps...

INTERMEDIATE

    Video Editing, CRM, Adobe Premiere Pro, Canva...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.87 per hour or $USD 768.94 per month

Full Time: $USD 9.39 per hour or $USD 1626.75 per month

Remote Staff Recruiter Comments

Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.

1. Career Highlights and Achievements:
  • Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.

  • Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.

  • Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.

  • Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.

  • Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.

2. Tech Stack / Proficiencies:
  • Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.

  • Calendly – Familiar with scheduling and coordinating meetings between clients and leads.

  • Google Sheets – Primary tool for lead tracking and database management.

  • ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.

  • LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.

  • Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.

He is available to start immediately. 

Predictive Index Behavioral Profile: Captain

Strongest Behaviors: 
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary: 

Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

 


Employment History

Lead Generation Specialist

Industry:

Employment Period:

December 2023 to October 2024 (10 Months)

Duties and Responsibilities:

Lead generation by doing research and using CRM software Cold emailing and cold calling Appointment setting

General Virtual Assistant

Industry:

Employment Period:

November 2023 to September 2024 (10 Months)

Duties and Responsibilities:

Admin work & document management Email, social media, and calendar management Facilitated insurance applications & claims

Sales Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2025 to May 2025 (4 Months)

Duties and Responsibilities:

Appointment Setting, Client Outreach, Social Media Management

Education History

Field of Study:

Science & Technology

Major:

null

Graduation Date:

December 31, 2019

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationOutbound Appointment SettingMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Video EditingCRMAdobe Premiere ProCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650625085
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus (i5)
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.26/hr

Yolanda

Candidate ID: 651765


ADVANCED

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing...

INTERMEDIATE

    Hubspot CRM, Email Support, Google Docs, Lead Generation...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.26 per hour or $USD 715.62 per month

Full Time: $USD 8.26 per hour or $USD 1431.23 per month

Remote Staff Recruiter Comments

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.


1. Career Highlights / Relevant Projects
  • Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

  • Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

  • Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

  • Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

  • Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary: 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Yolanda Grace will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.


 


Employment History

Outbound Lead Qualifier

Industry:

Environment / Health / Safety

Employment Period:

June 2024 to June 2024 (0 Months)

Duties and Responsibilities:

  • Make outbound calls to inbound leads from web forms and text messages.
  • Qualify leads based on pest issues and service area criteria. • Handle objections and brush-offs professionally.
  • Build rapport through friendly conversation.
  • Transfer qualified/interested leads to the sales team via warm transfer.
  • Provide a great first impression of the company.

Appointment Setter

Industry:

Banking / Financial Services

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Prequalified leads for potential sales opportunities.
  • Navigated and connected with decision-makers in large companies.
  • Scheduled appointments for financial service presentations.
  • Utilized multiple communication channels such as calls, SMS, and emails.

Appointment Setter

Industry:

Others

Employment Period:

January 2021 to October 2022 (21 Months)

Duties and Responsibilities:

  • Handled an Australian outsourcing account.
  • Contacted small to medium businesses and upsold products/services.
  • Coordinated with business owners and provided detailed service offerings via email.

Acquisition Associate General Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to January 2022 (2 Months)

Duties and Responsibilities:

  • Conducted cold calls using Mojo Dialer and Zillow CRM.
  • Evaluated and qualified motivated sellers for property sales.
  • Generated and gathered leads from various websites.
  • Entered and managed data in spreadsheets.
  • Compare property values based on location and market trends.
  • Managed social media marketing and connected with wholesalers and investors.

Telemarketer Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

December 2018 to February 2019 (1 Months)

Duties and Responsibilities:

  • Handled campaigns for home, auto insurance, student loans, and farmers' insurance.
  • Conducted cold calling and appointment setting.

Customer Service Representative

Industry:

General & Wholesale Trading

Employment Period:

August 2016 to December 2016 (4 Months)

Duties and Responsibilities:

  • Assisted clients with order processing, delivery tracking, and product concerns.
  • Managed email and chat support help desk.
  • Provided high-quality customer service.
  • Restored land title documents to preserve and prevent deterioration

Education History

Field of Study:

Major:

Nursing

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing, Email Sorting,

INTERMEDIATE ★★

    Hubspot CRMEmail SupportGoogle DocsLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17489509332
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A (N/A)
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $3.75/hr

Diane

Candidate ID: 640195


ADVANCED

    Microsoft Excel, Microsoft Word, Spreadsheets, Google Spreadsheet...

INTERMEDIATE

    Administrative Support, Administrative Skills, Customer Service, Customer Support...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 3.75 per hour or $USD 649.24 per month

Remote Staff Recruiter Comments

Diane is a highly motivated and dedicated professional with a background in Information Technology and extensive experience in the customer service industry. She holds a Bachelor of Science in Information Technology from the University of Rizal System and has also earned a National Certificate II in Computer Servicing from TESDA, demonstrating her technical proficiency.
  • Throughout her career, Diane has worked as a Customer Service Representative in various organizations within the business process outsourcing (BPO) industry, specializing in customer relations, dispute resolution, and payment reconciliation.
  • Her most recent role at a healthcare services BPO involved assisting hospitals with missing credits, reconciling duplicate payments, and processing credit memos.
  • Prior to this, she developed expertise in handling escalated complaints, resolving billing issues, and ensuring customer satisfaction in other BPO environments.
  • Her proactive approach to problem-solving, strong communication skills, and ability to handle complex customer concerns highlight her adaptability and efficiency in a fast-paced industry. 
  • She is avaiable to start immediately.
Predictive Index Behavioral Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary

Diane is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


Employment History

Customer Service Representative/ Data Entry

Industry:

Retail / Merchandise

Employment Period:

March 2017 to March 2018 (12 Months)

Duties and Responsibilities:

  • Inputted vendor information, product details, and customer contact information into Excel to maintain accurate and organized records. 
  • Assisted with updating customer order histories and inputting data regarding returns, exchanges, and refunds in the system for seamless processing. 
  • Entered and tracked product quality issues, shipping discrepancies, and payment discrepancies into Excel to help resolve customer concerns effectively. 
  • Managed and updated customer accounts, including entering changes to personal details and processing order data accurately in the company database. 
  • Inputted escalated issues and solutions, maintaining comprehensive data records to ensure consistent follow-up and customer satisfaction. 
  • Logged product availability, sizing information, and promotional details into the database to ensure accurate and up-to-date records for customer inquiries.

Customer Service Representative

Industry:

Telecommunication

Employment Period:

March 2018 to April 2021 (37 Months)

Duties and Responsibilities:

  • Assisted customers with inquiries regarding Assurance Wireless services, policies, and procedures. 
  • Resolved complex or escalated issues, including service disruptions, billing discrepancies, and account concerns for T-Mobile Assurance Wireless users. 
  • Processed billing complaints, adjustments, and refunds for customers experiencing overcharges or service issues 
  • Provided troubleshooting support for mobile services, including network problems, plan changes, and device activations.

Customer Service Representative/ Data Entry

Industry:

Healthcare / Medical

Employment Period:

July 2021 to May 2024 (33 Months)

Duties and Responsibilities:

  • Inputted vendor information, contact details, and billing records into Excel, ensuring accurate data entry and organization. 
  • Assisted hospitals and facilities in the US by identifying missing credits and resolving billing discrepancies through data reconciliation. 
  • Updated and maintained spreadsheets with detailed transaction records, ensuring all entries were accurate and up-to-date. 
  • Reconciled duplicate payments and audited transactions between hospitals and vendors, inputting findings into Excel for analysis and reporting. 
  • Processed credit memos and entered recovery data related to overpayments, double payments, and returned products. 
  • Ensured accurate and timely resolution of billing issues by efficiently entering and tracking all related data in the system.

Research Analyst/ Data Enty

Industry:

Government / Defence

Employment Period:

November 2024 to January 2025 (2 Months)

Duties and Responsibilities:

  • Conducted comprehensive research and analyzed data related to government contracts and public sector opportunities, ensuring up-to-date and accurate information. 
  • Compiled and write detailed reports and professional emails, providing valuable insights to support internal efforts and decision-making. 
  • Conducted phone calls to gather real-time intelligence, assisting in capturing critical data on government contracts and procurement trends. 
  • Collaborated closely with C-level executives and sales teams to deliver tailored, accurate capture intelligence for federal contractors, enhancing business strategies and opportunities. 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 15, 2018

Located In:

Philippines

License and Certification: :

National Certificate II in Computer Servicing. University of Rizal System Binangonan Campus. (TESDA) Technical Education and Skills Development Authority. September 13, 2017

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 31, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Excel, Microsoft Word, Spreadsheets, Google Spreadsheet, Salesforce CRM, Avaya, 3CXPhone, Citrix, Product description, Microsoft Office, Customer Service, Data Entry, Data Encoding,

INTERMEDIATE ★★

    Administrative SupportAdministrative SkillsCustomer ServiceCustomer SupportCustomer Handling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17347637663
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell Inspiron (Intel Core I5)
  • Processor: Intel Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.90/hr

Cherie

Candidate ID: 636078


ADVANCED

    Debt Collection, Debt settlement, Customer Service, Technical Support...

INTERMEDIATE

    Data Entry, Chat Support, Email Support, Administrative Support...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.90 per hour or $USD 1715.63 per month

Remote Staff Recruiter Comments

Cherie demonstrated a strong background in technical support and customer service, with over a decade of experience across both electronics and financial services industries.
  • Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
  • For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
  • Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
  • She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
  • Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2007 to June 2010 (36 Months)

Duties and Responsibilities:

  • Delivered exceptional customer service and technical support for leading consumer electronics brands such as Sony and Mitsubishi.
  • Assisted customers with a wide range of inquiries related to home electronics, including digital cameras, remote controls, and televisions.
  • Utilized multiple communication channels—phone, live chat, and email—to ensure timely and effective resolution of technical issues, product setup, troubleshooting, and general support.
  • Maintained a high level of product knowledge to provide accurate information and guidance, documented customer interactions thoroughly in CRM systems, and collaborated with cross-functional teams to escalate and resolve complex cases.
  • Consistently met or exceeded performance metrics related to customer satisfaction, first-call resolution, and response time.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2010 to December 2010 (5 Months)

Duties and Responsibilities:

  • Provided exceptional support to a high volume of customers by resolving billing inquiries, technical issues, and service-related concerns.
  • Ensured customer satisfaction through efficient problem-solving, clear communication, and a customer-first approach.
  • Delivered accurate and timely resolution of complex billing discrepancies and account management issues.
  • Diagnosed and troubleshot a wide range of technical problems related to mobile devices, service outages, and network performance.
  • Educated customers on service plans, device features, and promotional offerings to optimize their wireless experience.
  • Utilized multiple systems and tools to document interactions, track resolutions, and manage customer data.
  • De-escalated challenging situations with professionalism, empathy, and effective conflict resolution techniques.
  • Consistently met or exceeded performance metrics, including customer satisfaction, call quality, and resolution time.

Collection Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2010 to September 2011 (9 Months)

Duties and Responsibilities:

  • Provided personalized financial guidance to cardholders, assisting them in managing budgets, improving credit scores, and enhancing overall financial wellness.
  • Delivered tailored recommendations to support informed decision-making, addressed inquiries related to credit usage and debt management, and educated clients on best practices for long-term financial stability.
  • Collaborated with internal departments to resolve account issues efficiently and ensured a high level of customer satisfaction through proactive and empathetic support

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to February 2014 (29 Months)

Duties and Responsibilities:

  • Handled high-volume inbound and outbound sales calls for prominent skincare brands such as Proactiv and Sheer Cover.
  • Effectively guided customers through the enrollment process for monthly membership programs, clearly communicating product benefits and addressing objections to drive conversions.
  • Consistently met or exceeded sales targets, while maintaining a strong focus on customer satisfaction, upselling opportunities, and retention strategies.
  • Collaborated with team members to optimize call scripts and improve overall sales performance.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

February 2014 to July 2017 (41 Months)

Duties and Responsibilities:

Collection Specialist:
  • Managed a portfolio of delinquent auto loan accounts, focusing on those 30–60 days past due, by initiating contact with customers to negotiate payment plans, resolve outstanding balances, and restore account status.
  • Utilized advanced skip tracing techniques, proprietary databases, and social media platforms to locate and engage account holders with severe delinquencies (90+ days past due).
  • Maintained detailed records of all customer interactions, payment arrangements, and account updates in compliance with company policies and federal regulations (e.g., FDCPA).
  • Collaborated with internal departments such as customer service, repossession teams, and legal to streamline resolution efforts and minimize risk exposure.
  • Demonstrated strong problem-solving and communication skills to de-escalate conflicts, educate customers on their financial options, and drive successful outcomes.
  • Consistently met or exceeded monthly recovery and call quality targets, contributing to overall department performance.
Senior Specialist - Deposit Review
  • Conducted thorough verification of checks to ensure authenticity and prevent fraudulent activity by examining physical appearance, issuer credentials, endorsement accuracy, and historical deposit patterns.
  • Collaborated with internal departments to flag suspicious transactions, maintained accurate records for audit compliance, and adhered to financial regulations and organizational protocols throughout the verification and processing stages.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

July 2017 to December 2017 (4 Months)

Duties and Responsibilities:

  • Monitored and managed early-stage delinquent credit card accounts to reduce overdue balances and minimize financial risk.
  • Effectively negotiated payment arrangements, balancing customer financial situations with organizational recovery goals.
  • Collected payments through consistent follow-ups via phone, email, and written correspondence.
  • Educated customers on payment options and financial obligations to encourage timely resolution.
  • Maintained accurate records of all account activities in compliance with regulatory and company standards.
  • Collaborated with internal departments to resolve account discrepancies and support customer retention.
  • Consistently met or exceeded monthly recovery targets while ensuring a positive customer experience.

Senior Account Resolution Specialist

Industry:

Banking / Financial Services

Employment Period:

January 2018 to August 2024 (79 Months)

Duties and Responsibilities:

  • Strategically negotiated payment plans and settlements for charge-off and delinquent accounts, ensuring strict adherence to federal and state regulations.
  • Collaborated with internal departments and external stakeholders to facilitate timely resolutions, maximize recovery rates, and maintain compliance with FDCPA and other applicable laws.
  • Conducted thorough account reviews, assessed financial situations, and proposed tailored repayment solutions to support both client retention and organizational goals.

Virtual Assistant - Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

May 2022 to December 2024 (31 Months)

Duties and Responsibilities:

  • Handle incoming calls, emails, and chats professionally and efficiently. Schedule appointments, meetings, and reservations while preventing conflicts.
  • Provide clients with clear, accurate details on services, pricing, and availability.
  • Manage administrative tasks, including data entry, record updates, and client information.
  • Monitor and respond to inquiries on social media and company websites.

Appointment Setter

Industry:

Electrical & Electronics

Employment Period:

August 2022 to November 2024 (27 Months)

Duties and Responsibilities:

  • Make outbound calls to leads from online inquiries, referrals, and marketing campaigns.
  • Qualify customers by assessing their energy needs, property type, and interest in solar solutions.
  • Schedule sales appointments with qualified prospects for consultations or site assessments.
  • Keep accurate records of calls, customer details, and appointments in the CRM.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Debt Collection, Debt settlement, Customer Service, Technical Support, Customer Support, Customer Handling, Outbound Calling, Call Handling, Inbound Calls,

INTERMEDIATE ★★

    Data Entry, Chat Support, Email SupportAdministrative SupportEmail managementCalendar ManagementAdobe Photoshop

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17528375482
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo (11th Gen Intel(R) Core(TM) i5-1135G7 @2.40GHz 02.42GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @2.40GHz 02.42GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

Reina

Candidate ID: 634422


ADVANCED

    Project Management, Human multitasking, Microsoft Applications, Analytical Skills...

INTERMEDIATE

    Organizational Skills, Communication Skills, Canva, Administrative Skills...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

Document Management
Organized & Detail-Oriented: Reina’s role as Project & Admin Support at Just Projects Philippines, Inc. involved managing training materials and documentation logistics, showcasing her document handling and organizational skills.

Administrative Support Experience
At Old.St Labs, she provided administrative support and managed dashboards like ClickUp, Clockify, and Xero, indicating her comfort with structured, digital workflows.

Communication Skills
Her background includes managing internal and external communications in HR and executive roles essential for crafting client-facing document instructions and follow-ups.

Application Preparation
Accuracy & Thoroughness: Her roles consistently involved attention to detail particularly in preparing HR documentation, conducting interviews, and managing feedback and reporting systems at Convergys Services Philippines Corp. and AWANA.

Process Ownership
At Old.St Labs, she was responsible for defining hiring needs and recruitment planning involving meticulous preparation of application forms and related materials.

General Administrative Support
Versatile Admin Experience: Across multiple positions, Reina performed a wide range of administrative functions, from executive calendar management and recruitment to event organizing and logistics coordination.

Digital Savviness 
Familiarity with tools like ClickUp, Clockify, Xero, and possibly Microsoft Office (inferred from her HR/admin roles) aligns with the JD’s emphasis on digital competency.

Ad Hoc Tasks
Her assistance with business operations and event organization proves she’s comfortable handling unexpected or additional tasks including support for digital marketing.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Overall Recommendation:
Reina is a highly adaptable and seasoned administrative professional with over 7 years of experience in executive assistance, HR, and operational support. Her proven ability to manage documents, coordinate projects, communicate with stakeholders, and support distributed teams all while using modern project management tools makes her a strong match for this role.
 

Reina presents herself as a well-rounded professional with a strong foundation in customer service and extensive experience in human resources. While she spent the last 10 years in HR and talent acquisition, she also brings nearly four years of direct experience in customer service—handling both inbound and outbound calls, as well as email support. Her background in communication-heavy roles enables her to transition effectively into a customer-facing VA position.

Relevant Experience:

  • She previously worked in the BPO industry, notably handling a financial account (PayPal) where she supported customer concerns and engaged in upselling activities.
  • She demonstrated familiarity with high-volume customer interaction, managing up to 60–80 calls per day.
  • She also cited experience dealing with UK-based clients, showcasing her ability to handle international accounts and more complex client-facing interactions.
  • Despite her long-term HR background, Reina displayed a strong interest in returning to a customer service role, noting her enjoyment in engaging with people and delivering resolutions.
  • She is familiar with email management, multitasking across platforms, and has previously dealt with service recovery situations, providing examples of de-escalating concerns and converting cancellations into retained users.
  • Her proactive approach—such as suggesting outbound calls and promotional offers for non-responsive leads—aligns well with the nature of the client’s needs in managing bookings and customer queries in a timely manner.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Reina is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reina Leonor, who takes responsibilities very seriously.


Employment History

HR And Business Admin Associate

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2020 to July 2024 (54 Months)

Duties and Responsibilities:

  • Identifies hiring need, develops the position description and recruitment plan.
  • Compiling data and generating reports for management.
  • Assisting with basic financial tasks, such as invoicing and expense tracking..
  • Providing administrative support for business projects.
  • Manages Clickup, Clockify and Xero Dashboard.

Documentation Specialist

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

August 2019 to September 2020 (13 Months)

Duties and Responsibilities:

  • Responsible for comprehensive process documentation, ensuring that all procedural details are accurately captured and organized.
  • Submit final packaged documentation that includes high-resolution photos, enhancing the visual appeal and clarity of the information.
  • Additionally, compile full documentation reports of workshops, providing detailed accounts of activities, discussions, and outcomes. These reports serve as valuable resources for stakeholders, offering insights and thorough records of each event.
  • Ensures that all materials are polished, professional, and informative, supporting organizational transparency and continuous improvement.

Executive Assistant

Industry:

Education

Employment Period:

April 2016 to February 2019 (34 Months)

Duties and Responsibilities:

  • Assists in field training, follow-up and network of the other churches and organizations 
  • Hosts guests, facilitates logistics and oversee the stay of the guests for the duration of visit.
  • Reviews the performance of missionaries and ministry team.
  • Plans and arranges events for Awana and other public relations 
  • Manages all communication flow.
  • Assists the Country Director in the development of fund raising resources, presentation collateral (flyers, brochures), promotional materials.
  • Conducts the hiring process and interview of applicants.
  • Visits, assesses and make recommendations of the office and field.
  • Creates bi-monthly newsletter and process documentations.

CSR Agent/Mentor/Talent Acquisition Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2011 to April 2015 (49 Months)

Duties and Responsibilities:

  • Took supervisor calls and product specific question from the teammates.
  • Identified behaviors and coached employees to be outstanding performers.
  • Encouraged and developed teamwork among others and themselves.
  • Managed delivery of customer and employee satisfaction and achieved client goals.
  • Ensured quality guidelines and performance metrics are adhered to
  • Monitored calls and metrics, provided feedback, coaching, and reporting on data.
  • Audited, coached, and trained Customer Service Representatives.
  • Sourced candidates, screened and shortlisted applicants, and managed interviews.
  • Collaborated with department heads to understand current and future staffing needs.

Project AND Admin Support

Industry:

Others

Employment Period:

January 2023 to January 2023 (0 Months)

Duties and Responsibilities:

  • Develop and prepare training curriculum and materials.
  • Coordinate project logistics and timelines.
  • Provide administrative and documentation support

Education History

Field of Study:

Major:

Broadcasting

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Mass Communications

Major:

Broadcasting

Graduation Date:

April 10, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Project Management, Human multitasking, Microsoft Applications, Analytical Skills, Business communication, Customer Service, Customer Support, Customer Handling, Call Handling, Outbound Calling, Cold Calling, Inbound Calls, Administrative Support,

INTERMEDIATE ★★

    Organizational SkillsCommunication SkillsCanvaAdministrative SkillsHuman Resource Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A (N/A)
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

Judy

Candidate ID: 631774


ADVANCED

    Canva, Adobe Photoshop, Asana, Apollo...

INTERMEDIATE

    .NET...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.36 per hour or $USD 724.50 per month

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.


Key Highlights:
  1. Industry-Specific Experience:

  2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
  3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.
  4. International Client Support:

  5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
  6. Proficient in managing building documentation and stakeholder communication.
  7. Administrative Expertise:

  8. Proficient in managing QuickBooks for payroll and invoicing.
  9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.
  10. Versatility:

  11. Has worked in diverse industries, adapting quickly to varying business needs.
  12. Additional skills in social media management, graphic design, and email marketing provide added value.
She can start immediately and is amenable to part-time arrangement.

Predictive Index Behavioral Profile- Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.


Key Highlights:
  1. Industry-Specific Experience:

  2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
  3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.
  4. International Client Support:

  5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
  6. Proficient in managing building documentation and stakeholder communication.
  7. Administrative Expertise:

  8. Proficient in managing QuickBooks for payroll and invoicing.
  9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.
  10. Versatility:

  11. Has worked in diverse industries, adapting quickly to varying business needs.
  12. Additional skills in social media management, graphic design, and email marketing provide added value.
She can start immediately and is amenable to part-time arrangement.

Predictive Index Behavioral Profile- Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.


Employment History

SALES AGENT

Industry:

Telecommunication

Employment Period:

July 2016 to August 2016 (1 Months)

Duties and Responsibilities:

  • Oversee mail deliveries, package and couriers.
  • Check and arranging Cheques (by alphabetical order).
  • Perform clerical task like maintain files and organize documents.
  • Answering phone calls and emails

BRANCH OPERATION HEADS ASSISTANT OJT

Industry:

Banking / Financial Services

Employment Period:

March 2017 to April 2017 (1 Months)

Duties and Responsibilities:

  • Oversee mail deliveries, package and couriers.
  • Check and arranging Cheques (by alphabetical order).
  • Perform clerical task like maintain files and organize documents.
  • Answering phone calls and emails

FRONTLINER ASSOCIATE

Industry:

Banking / Financial Services

Employment Period:

April 2018 to August 2018 (4 Months)

Duties and Responsibilities:

  • Greet customers, handle issues and answer inquiries.
  • Answer the phone calls, manage chats and emails and redirect calls to appropriate offices.
  • Checking and balancing transactions referring to cash receipts and payments
  • Making the transactions for the money transfer.
  • Keeping of the redemption and renewal records for teller form.

SALES SPECIALIST PART TIME

Industry:

Property / Real Estate

Employment Period:

January 2018 to September 2019 (20 Months)

Duties and Responsibilities:

  • Coordinate efforts to negotiate property sale between buyer and seller or listing agent to achieve desired results
  • Contact and follow-up with pre-qualified leads to assess their wants and needs in a home
  • Arrange showings, show homes, and participate in open houses for prospective buyers
  • Respond to all leads and potential homebuyers in a timely fashion to build a strong client base
  • Call clients weekly to provide feedback on their property listing to keep them engaged and improve customer service ratings

ADMIN STAFF

Industry:

Construction / Building / Engineering

Employment Period:

November 2018 to December 2020 (25 Months)

Duties and Responsibilities:

  • Plan meetings, scheduling appointments, travel arrangements for the manager and other board members.
  • Arrange, reorder and maintain documents, reports and information.
  • Prepare invoices and process customer payments.
  • Performed a range of administrative tasks from maintaining production schedules to purchasing supplies and other equipment.
  • Worked as a Liaison for the company's documents, licensed certification and other departments to process building permit papers to allow projects in the area.
  • Received and sorted any necessary correspondence.
  • Answered, screened and directed incoming phone calls while providing basic information as needed.
  • Maintained Company records, physical files, databases and spreadsheet in adherence to company protocol. Set up presentations for office meetings

SOCIAL MEDIA MANAGER

Industry:

Banking / Financial Services

Employment Period:

March 2021 to June 2021 (3 Months)

Duties and Responsibilities:

  • Own all the social media accounts adapted content across channels
  • Contributed to the company's marketing plan and developed social media strategy tailored to their brand
  • Worked with the marketing team to developed social media content calendars
  • Worked with the company's global community team members to leverage localized marketing campaigns across their channels
  • Researched social media trends and informed leadership of changes that are relevant to the company's marketing activities
  • Set key performance indicators (KPIs) for social media that align with greater marketing and business objectives
  • Leveraged viral content to excite for the community and engaged with external audiences.

GRAPHIC DESIGNER SOCIAL MEDIA MANAGER

Industry:

Arts / Design / Fashion

Employment Period:

October 2021 to November 2023 (24 Months)

Duties and Responsibilities:

  • Managing social media flatforms: Facebook, TikTok & Instagram.
  • Develop and create unique digital content across display advertising, email marketing, brand newsletter, digital ad banners, social media and more to drive awareness, engagement, and revenue through our brand.
  • Supporting the creation of compelling evergreen and campaign content
  • Designed coupons, marketing materials and other layouts using CANVA & Adobe Photoshop.
  • Design and update of website articles and assets to support new content creation and online customer journey.
  • Design new digital creative assets for digital channels, including web, mobile, and display.

EXECUTIVE ASSISTANT FULL TIME

Industry:

Repair and Maintenance Services

Employment Period:

November 2021 to October 2024 (35 Months)

Duties and Responsibilities:

  • Acting as the point of contact among executives, employees, clients and other external partners.
  • Managing executive's calendars and set up meetings.
  • Researching and conducting data to prepare documents for review and presentation.
  • Answering phone calls and email Work with HR Administrator to create poster in search for employees & helps with onboarding process.
  • Manage the creation, content, strategy, products & services advertising on LinkedIn.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

FINANCIAL MANAGEMENT

Graduation Date:

March 30, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Adobe Photoshop, Asana, Apollo, Slack,

INTERMEDIATE ★★

    .NET

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Asus (icore8)
  • Processor: icore8
  • Operating System: Windows 11

All-inclusive Rate: USD $7.33/hr

Reylina

Candidate ID: 619792


ADVANCED

    Administration, Operations Management, Inventory Management, Google Sheets...

INTERMEDIATE

    SAP Accounting, QuickBooks, Canva, Microsoft Office...
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.33 per hour or $USD 1271.26 per month

Remote Staff Recruiter Comments

Reylina brings over 12 years of professional experience in administrative support and inventory management, primarily within the trading industry. Throughout her tenure, she has advanced through progressively responsible roles—from Inventory Auditor to Consignment Admin/Supervisor, and eventually serving as Consignment/Operations Manager. In these roles, she gained extensive hands-on experience managing inventory audits, validating large volumes of data, resolving discrepancies, and preparing detailed reports for internal review.

Her most recent responsibilities included overseeing administrative workflows and ensuring the accuracy of data across multiple branches. She worked extensively with enterprise systems such as SAP and QuickBooks, where she managed the end-to-end process of downloading data from internal CRMs, validating it, and uploading it into SAP with precision and attention to detail. Beyond her technical duties, Reylina also supported customer service operations by responding promptly to client emails and phone inquiries, managing invoicing, and coordinating with internal teams to ensure timely resolution of requests.

Reylina’s educational foundation is equally commendable—she holds an Associate Degree in Health Science Education and was a consistent academic achiever, earning awards such as Dean’s Lister and a scholarship recipient. Her well-rounded experience and commitment to professional growth make her a strong fit for roles requiring accuracy, reliability, and administrative efficiency.

 

1. Career Highlights / Relevant Projects

  • Oversaw day-to-day operations and directed the activities of inventory auditors across multiple consignment branches.Played a key role in improving audit accuracy and efficiency by developing and implementing departmental policies and standards.
  • Experienced in high-volume data transactions—processing 100 to 150 uploads weekly—indicating a high level of task management and accuracy under pressure.
  • Demonstrated strong time management skills, juggling multiple responsibilities simultaneously including QuickBooks entries, customer service, and data uploads.
 

2. Skill Proficiency + Tech / Software Proficiency

  • Skill Proficiency: Proficient in data entry and management, audit reporting, and CRM navigation. Excellent written and verbal communication skills; responsive and professional in handling customer inquiries and internal correspondence.
  • Tech / Software Proficiency: Strong command of Microsoft Office tools (20+ years experience), Google Workspace (Docs, Sheets), and familiarity with project management platforms such as Trello and Monday.com. Experienced with industry tools including SAP and QuickBooks; while not yet using NetSuite professionally, she has proactively studied it to expand her toolset.
 

She can start Immediately

Predictive Index Behavioral Profile: Scholar

 

Strongest behavior:

  • Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
  • Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
  • Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

 

Behavioral Summary:

  • Reylina is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
  • This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure

Reylina is an experienced operations and customer support professional whose career trajectory reflects her commitment to operational excellence, client relations, and team leadership within the construction materials and retail industries. 

  • Over 12 years of relevant work experience primarily in construction materials and retail industries.
  • Key areas of expertise includes
  • Operations management and branch support
  • Inventory and logistics coordination
  • Customer service handling and telemarketing
  • Team supervision and auditing management
  • Industries served: Construction supply chain, retail distribution (tiles, sanitary items, air conditioning units).
  • Worked remotely for one year, managing operational tasks of two branches. Tasks include  logistics, sales, and cashier teams while remotely overseeing the consignment department with seven auditors.
  • Successfully maintained branch performance  handling critical operations support, customer escalation, supplier management, and telemarketing outreach.
  • Helped maintain inventory accuracy through daily monitoring and weekly audits, ensuring seamless coordination between QuickBooks, SAP, and their internal CRM system (SEEDS).
  • She can start immediately
  • Amenable to flexible schedules

    Tools and Software Proficiency:

    • QuickBooks (12 years) – inventory and accounting operations
    • SAP (12 years) – inventory auditing and counterchecking
    • SEEDS CRM (12 years) – daily reconciliation and product encoding
    • Microsoft Excel (10+ years) – reporting, data analysis, executive reporting
    • Trello (6 months) – project task management
    • Monday.com (6 months) – task tracking
    • Canva – basic design tasks for operational reports
    • Google Sheets and Microsoft Office Suite – document and inventory tracking

    PI Behavioral Profile: Scholar

    Strongest Behaviors:

    • Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
    • Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.
    • Has aptitude to spot trends in data or figure out how complex systems work.
    • Independent, analytical, critical, and creative thinking and action

    Behavioral Summary:

    Reylina is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities. She is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.


  • Employment History

    Inventory Auditor

    Industry:

    Construction / Building / Engineering

    Employment Period:

    April 2013 to May 2014 (13 Months)

    Duties and Responsibilities:

    • Perform inventory audits across multiple consignment branches.
    • Resolve discrepancies and deliver detailed report to Supervisor.
    • Maintained accurate accounts for cash, fixed assets and other transactions.
    • Investigated variances between physical count results and established standards for accuracy of data entry.

    Consignment Admin Supervisor

    Industry:

    Construction / Building / Engineering

    Employment Period:

    May 2014 to June 2020 (73 Months)

    Duties and Responsibilities:

    • Oversaw administrative tasks in the consignment sector.
    • Directed daily responsibilities of inventory auditors.
    • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
    • Organized meetings between managers and other departments as needed to coordinate operations.

    Consignment Operations Manager

    Industry:

    Construction / Building / Engineering

    Employment Period:

    June 2020 to March 2025 (57 Months)

    Duties and Responsibilities:

    • Manage the Consignment Department / Inventory Audit.
    • Mitigated business risks by working closely with staff members and assessing performance.
    • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
    • Developed and implemented operational procedures to ensure quality standards are met.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Health Science Education

    Graduation Date:

    December 30, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    High School

    Major:

    English

    Graduation Date:

    January 1, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administration, Operations Management, Inventory Management, Google Sheets, CRM,

    INTERMEDIATE ★★

      SAP AccountingQuickBooksCanvaMicrosoft Office

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Macbook Air (M3)
    • Processor: M3
    • Operating System: MacOS X

    All-inclusive Rate: USD $11.44/hr

    Cian

    Candidate ID: 611785


    ADVANCED

      Recruiting, Team Management, Copywriting, Client Relations...

    INTERMEDIATE

      ...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Eastern Standard Time New Zealand Daylight Time US Mountain Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.44 per hour or $USD 991.12 per month

    Full Time: $USD 11.44 per hour or $USD 1982.25 per month

    Remote Staff Recruiter Comments

    Cian is a seasoned recruitment professional with nearly 12 years of progressive experience, 10 of which have been in leadership capacities. His background is a unique blend of hands-on talent acquisition, client success, and recruitment strategy across diverse global industries.

    • Extensive background in recruitment strategy, sourcing, and end-to-end talent acquisition for mid- to executive-level roles
    • Hands-on experience recruiting for industries such as technology, healthcare, manufacturing (including tech, automation, and agricultural sectors), education, architecture, construction, logistics, and pharmaceuticals
    • Worked with clients from the Asia-Pacific region (Southeast & East Asia), Europe, the Middle East, and North America
    • Successfully closed roles across the entire spectrum—from individual contributors to enterprise-level decision-makers
    • Implemented strategies to expand candidate pipelines by persuading clients to consider talent from adjacent industries, particularly in the logistics and manufacturing domains
    • Cian is available to start immediately

    Skill Proficiency + Tech / Software Proficiency:

    • ATS & CRM Tools: iCIMS, SuccessFactors, Zoho Recruit, Salesforce, Bullhorn, Monday.com, CTC, CareerOne, NavSys
    • Sourcing Platforms: LinkedIn Recruiter, JobStreet, Indeed, Founded, Seed, BetterTeams, Facebook, GitHub (for tech roles)
    • Office & Collaboration Tools: Google Workspace, Microsoft Office
    PI Behavioral Profile: Analyzer

    Strongest Behaviors:

    • Task-focused and highly analytical, with a drive to identify and resolve technical or system inefficiencies
    • Operates independently with a strong sense of personal accountability and goal orientation
    • Highly precise, detail-oriented, and disciplined, with a preference for deep follow-through and quality standards

    Behavioral Summary:
    Cian demonstrates a disciplined, results-oriented personality grounded in objectivity and technical acumen. He brings a data-driven, precise approach to his work and excels when allowed the freedom to develop creative solutions based on his expertise. Socially reserved but assertive, Cian is direct in communication and prefers environments where he can focus on execution over small talk. He sets high personal standards, is proactive in overcoming challenges, and avoids risk when lacking sufficient data, always striving for the most accurate solutions.


    Employment History

    Customer Service Representative - Collections

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2011 to July 2016 (65 Months)

    Duties and Responsibilities:

    • Collect payments on past due bills.
    • Inform clients of overdue accounts and amount currently owed.
    • Ensure all customer information is correct, including phone numbers and addresses.
    • Set up repayment plans and new terms of sale. • Offer advice or refer customers to debt counselors.

    Collections Representative

    Industry:

    Banking / Financial Services

    Employment Period:

    September 2016 to October 2017 (13 Months)

    Duties and Responsibilities:

    • Inform clients of overdue accounts and amount currently owed.
    • Ensure all customer information is correct, including phone numbers and addresses.
    • Listen to customer's story and determine if debt can be collected .

    HR Specialist Recruitment

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    June 2018 to December 2018 (6 Months)

    Duties and Responsibilities:

    • Coordinate and execute end-to-end recruitment process from sourcing through various platforms (e.g., LinkedIn, Jobstreet) to interview scheduling, exam monitoring, and background checks
    • Collaborate with hiring and forecast managers to plan, design, and manage recruitment projects based on job qualifications and competencies
    • Handle pre-onboarding processes including document preparation, compliance tracking, and organizing employee 201 files.
    • Generate and analyze recruitment reports and perform other related administrative and reporting tasks.

    Senior Recruitment Officer

    Industry:

    Consulting (Business & Management)

    Employment Period:

    January 2020 to September 2021 (20 Months)

    Duties and Responsibilities:

    • Supported senior management by preparing performance and compensation reports with actionable insights and recommendations for decision-making.
    • Streamlined recruitment operations, including internal communications, confidential record management, job postings, candidate sourcing, and pre-screening processes.
    • Led end-to-end talent acquisition efforts—from strategic sourcing and digital campaign planning to interviews, offers, and candidate counseling on benefits and culture.
    • Built strong partnerships with colleges, recruitment agencies, and staffing firms; actively participated in career fairs and campus outreach for pipeline development.
    • Contributed to recruitment strategy and innovation, identifying future talent needs, enhancing social media sourcing, and staying current through hands-on involvement.

    Recruitment Specialist

    Industry:

    Consumer Products / FMCG

    Employment Period:

    September 2021 to September 2022 (12 Months)

    Duties and Responsibilities:

    • Manage end-to-end recruitment processes, including requisition planning, candidate sourcing, interview coordination, and pre-onboarding activities.
    • Leverage multiple recruitment tools and platforms (e.g., LinkedIn, Jobstreet) and conduct market value research to support strategic hiring decisions.
    • Collaborate with hiring and forecast managers to design and implement recruitment projects aligned with job competencies and organizational needs.
    • Build partnerships with academic institutions to support internship placements and talent pipeline development.

    Recruitment Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2022 to November 2023 (13 Months)

    Duties and Responsibilities:

    • Oversee full-cycle recruitment including planning, sourcing, interviews, assessments, and pre-onboarding processes.
    • Develop and implement recruitment strategies aligned with job competencies, market trends, and organizational goals.
    • Utilize diverse sourcing tools and channels such as LinkedIn, Jobstreet, and partnerships with academic institutions to meet hiring and internship needs.
    • Collaborate with stakeholders including hiring and forecast managers to design and manage recruitment projects effectively.
    • Conduct market value research and reporting, while ensuring candidate compliance with assessments and background check processes.

    Education History

    Field of Study:

    Major:

    Nursing

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Recruiting, Team Management, Copywriting, Client Relations, Social Media Management, Branding, Salesforce CRM,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17114163623
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (i9-14900hx)
    • Processor: i9-14900hx
    • Operating System: Windows 11

    All-inclusive Rate: USD $6.82/hr

    Anna

    Candidate ID: 605534


    ADVANCED

      Property Management, Insurance Consulting, Sales Management, Administrative Support...

    INTERMEDIATE

      ...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Ana is an experienced professional with over a decade of expertise in property management and financial services.
    • She has a strong background in real estate transactions, assisting clients in buying, selling, and renting properties while ensuring legal compliance.
    • Additionally, she has extensive experience in financial planning and wealth management, specializing in life insurance, estate planning, and investment strategies.
    • She holds a Bachelor of Science in Business Administration, Major in Financial Management, and has completed multiple industry-recognized trainings, including:
      • Million Dollar Round Table (MDRT) Achiever (2021, 2022) – Recognized for exceptional performance in financial advisory services.
      • Registered Financial Planner (RFP) Certification (2016) – Validating her expertise in financial planning and wealth management.
      • Estate Tax Planning & Wealth Management Seminars – Keeping her up-to-date with tax laws and investment strategies.
    • Successfully manages property listings, tenant communications, and lease agreements, ensuring smooth transactions and regulatory compliance.
    • Consistently ranked among the top financial advisors, recognized for outstanding performance in insurance and wealth planning.
    • Proven track record of acquiring and retaining clients through personalized financial and property management consultations.
    • Manages contracts, payments, and financial records with precision, ensuring streamlined operations in both real estate and finance.
    • Skill Proficiency:
      • Real Estate Management & Market Analysis
      • Financial Planning & Insurance Advisory
      • Client Relationship Management
      • Sales & Business Development
      • Administrative & Compliance Documentation
    • Tech / Software Proficiency:
      • CRM Tools for Client and Property Management
      • Financial Planning Software
      • Microsoft Office (Excel, Word, PowerPoint)
      • Property Listing & Management Platforms
    • Can start immediately.
    Predictive Index Behavioral Profile - Promoter

    Strongest Behaviors
    • Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
    • Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    Behavioral Summary

    Anna Lorraine is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


    Employment History

    Financial Wealth Planner

    Industry:

    Insurance

    Employment Period:

    November 2020 to January 1970 (610 Months)

    Duties and Responsibilities:

    • Conduct in-depth consultations to assess clients' financial status and life insurance needs.
    • Monitor overdue payments and track arrears.
    • Track Insurance due dates and ensure timely follow-up with Clients
    • Keep the system record updated
    • Develop personalized wealth management plans, focusing on life insurance, retirement, and estate planning. Recommend life insurance policies aligned with clients' financial goals.
    • Regularly review and update clients’ financial plans, providing advice on market trends and financial products. Stay informed on changes in regulations and tax laws.

    PROPERTY MANAGEMENT - REAL ESTATE

    Industry:

    Property / Real Estate

    Employment Period:

    October 2020 to January 1970 (609 Months)

    Duties and Responsibilities:

    • Assist clients in buying, selling, and renting properties by providing market insights and showcasing properties through showings and open houses.
    • Handle administrative tasks such as preparing and sending lease renewals, rent increase notifications, and tracking payments
    • Schedule routine property inspections and manage tenant communications.
    • Manage property listings, ensuring accurate descriptions and photos across multiple platforms.
    • Working independently while efficiently managing multiple responsibilities.
    • Build strong client relationships by understanding their needs and providing tailored advice.
    • Prepare, review, and ensure the accuracy of documents like contracts, leases, and agreements, complying with legal requirements.
    • Stay informed on zoning laws, property values, and market regulations to provide up-to-date guidance.
    • Ensure the Manager is updated with the overall property management tasks, and aligned with the concenrs.

    Financial Advisor

    Industry:

    Insurance

    Employment Period:

    May 2012 to July 2020 (98 Months)

    Duties and Responsibilities:

    • Assess clients' financial needs and recommend appropriate life insurance products.
    • Present life insurance options and explain the benefits of each plan to clients.
    • Build and maintain long-term relationships with clients through regular consultations and follow-ups.
    • Acquire new clients through networking, referrals, and community engagement.
    • Stay updated on financial trends, product updates, and regulatory changes.
    • Collaborate with internal teams to ensure compliance with company and legal standards

    Education History


    Skills

    ADVANCED ★★★

      Property Management, Insurance Consulting, Sales Management, Administrative Support, Customer Relations, Customer Service, Communication Skills,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Apple (N/A)
    • Processor: N/A
    • Operating System: MacOS X

    All-inclusive Rate: USD $8.87/hr

    Kamille

    Candidate ID: 601932


    ADVANCED

      Communication Skills, Verbal Communication, Written Communication, Administrative Support...

    INTERMEDIATE

      ...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    Kamille is a dedicated and detail-oriented Conveyancing Paralegal with two years of comprehensive experience managing residential and commercial property transactions. She excels in ensuring compliance with state-specific regulations, processing settlements, and maintaining seamless case management. Her commitment to delivering high-quality support in fast-paced legal environments sets her apart. With a Bachelor’s degree in Accountancy, Kamille combines her analytical and organizational skills to complement her legal expertise effectively.

    • Years of Experience: 2 years as a Conveyancing Paralegal, with additional roles in training operations and customer service, giving her a well-rounded skill set.
    • Relevant Work Areas:
      • Managed property settlements in Queensland and Victoria, ensuring legal compliance and precision.
      • Processed property settlements using PEXA, handling tasks such as document lodging, fund verification, and coordinating with all parties to ensure timely settlements.
      • Created and updated legal matters in Actionstep, contributing to thorough and organized case management.
    • Industries Served: Conveyancing, Insurance, and Shared Services sectors.
    • Certifications and Trainings:
      • Proficient in PEXA for electronic property settlements, handling end-to-end processes.
      • Experienced in developing and implementing training materials in a shared services setting, enhancing team capabilities.
    Career Highlights / Relevant Projects
    • In her role as a Settlement Agent, Kamille has managed numerous property transactions using PEXA for both residential and commercial properties, particularly in Queensland and Victoria. Her responsibilities include workspace setup, document lodgment, fund verification, and coordination with financial institutions and conveyancers. This experience highlights her adaptability and attention to detail in navigating complex transactions.
    • Kamille’s training role at AIG, where she designed process-related training materials, demonstrates her ability to transfer knowledge effectively and support team growth. These achievements reflect her strategic thinking and her capability to handle both legal and operational challenges.
    Skill Proficiency + Tech / Software Proficiency
    • Key Skills:
      • File Management
      • Attention to Detail
      • Communication and Organization
      • Planning and Strategy
    • Tech and Software Proficiency:
      • Proficient in PEXA for electronic conveyancing, handling tasks such as inviting participants, managing lodgment, and ensuring compliance with financial adjustments.
      • Experienced in Actionstep for legal case management, creating and maintaining detailed records.
    Detailed PEXA Experience
    1. PEXA Transactions: Kamille has processed a variety of property settlements, ensuring compliance with state-specific regulations. Her role includes preparing workspaces, verifying funds, and coordinating with all stakeholders to facilitate smooth settlements.
    2. Workspace Management: She regularly creates PEXA workspaces, invites participants, and closely monitors lodgment and settlement schedules to avoid delays. Her proactive approach ensures timely and accurate transactions.
    3. Issue Resolution: Kamille has experience addressing common issues such as document requisitions and settlement delays by working with relevant parties to resolve them efficiently, ensuring transactions proceed without further complications.
    4. Financial Accuracy: She handles financial adjustments and fund disbursement in the PEXA workspace, verifying all figures for accuracy and compliance with regulatory standards.
    5. End-to-End Conveyancing: Kamille manages conveyancing processes from initiation to completion, overseeing electronic lodgments, document preparation, and ensuring all deadlines are met.
    Prepare adjustments ✓
    Figure out penalty interest ✓
    Complete all items and settle a matter on PEXA unsupervised ✓
    Order searches for a matter ✓

    Kamille is available for immediate full-time roles, as her most recent conveyancing role concluded in June 2024.

    Adapter - The Predictive Index
     


    Employment History

    CONTACT CENTER SPECIALIST, LEARNING OPERATIONS SENIOR ANALYST

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2013 to February 2022 (101 Months)

    Duties and Responsibilities:

    Learning Operations Senior Analyst
    January 2021 – February 2022

    • Facilitated a variety of process-related courses, including new hire onboarding, upskilling, refresher, and cross-training for contact center operations.
    • Coordinated, prepared, implemented, and documented training activities to ensure alignment with contact center processes.
    • Developed comprehensive training materials, including curriculum design, assessments, and supporting documentation.
    • Collaborated closely with process owners and stakeholders to ensure training programs were updated and aligned with business needs.

    Contact Center Specialist
    September 2013 – January 2021

    • Handled customer inquiries, resolving concerns and complaints efficiently through phone interactions.
    • Provided detailed explanations of life insurance policies, including policy types, coverage, status, and validity, addressing any customer concerns.
    • Assisted customers with claims setup, status updates, and follow-ups with the relevant departments to ensure timely resolutions.
    • Processed payments, discussed billing statement details, payment modes, and arranged draft dates for automatic banking.

    SETTLEMENT AGENT AND DATA ENTRY

    Industry:

    Law / Legal

    Employment Period:

    February 2022 to June 2024 (28 Months)

    Duties and Responsibilities:

    • Managed Settlements Across Queensland and Victoria: Oversaw conveyancing settlements for properties in Queensland and Victoria, ensuring strict adherence to state-specific regulations and procedures.
    • Prepared and Processed Settlements in PEXA: Executed property settlements through PEXA, including lodging legal documents, verifying funds, and coordinating with solicitors, mortgagees, and other stakeholders to ensure smooth and timely electronic settlements.
    • Created and Managed Legal Matters in Actionstep: Managed client matters within Actionstep, including creating, updating, and organizing case files, ensuring accurate data entry, and maintaining thorough documentation throughout the conveyancing process

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    ACCOUNTANCY

    Graduation Date:

    January 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Communication Skills, Verbal Communication, Written Communication, Administrative Support, Documentations, Administrative Skills, Strategic Planning, Strategic Management, Organizational Skills, File Management, Planning,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16870412885
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer Aspire (Intel Core 5)
    • Processor: Intel Core 5
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    Miguel

    Candidate ID: 593815


    ADVANCED

      Customer Service, Analytical Skills, Chat Support, Administrative Support...

    INTERMEDIATE

      Compensations, Benefits, Slack, Shopify...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Miguel Paolo is a seasoned customer service specialist with nearly eight years of experience, complemented by a solid foundation in sales support.
    • His approach combines proactive client engagement, high attention to detail, and a strong commitment to customer satisfaction.
    • Having worked across various industries—including telecommunications, e-commerce, and specialized service sectors—Miguel is adept at managing complex client interactions and assisting in sales-related functions, making him a valuable asset for customer-facing roles with a sales focus.
    • He played a dual role in customer support and sales generation by assisting clients with billing issues and promoting relevant service offerings.
    • He assisted buyers and sellers with transaction support, fee disputes, and billing issues, promoting additional services and features on eBay.
    • He also worked as an Estimator, supported the company’s service offerings by preparing quotations for renovation projects and advising clients on tailored accessibility modifications.
    • His guidance on account management helped retain high-value sellers, positively impacting the company’s revenue.
    • Experienced in using CRM systems like Gorgias and Trade CRM (Aroflo), which enabled him to track customer interactions, manage follow-ups, and support sales initiatives.
    • Proficient in Shopify and familiar with e-commerce tools to streamline client support in product purchasing and returns.
    Predictive Index Behavioral Profile - Operator 

    Strongest Behaviors
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary
    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Miguel Paolo has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Employment History

    Mental health and well-being

    Industry:

    Healthcare / Medical

    Employment Period:

    June 2020 to June 2024 (48 Months)

    Duties and Responsibilities:

    • Took an extensive career break to take care of my mental health and well-being after a series of unfortunate events during the pandemic year.

    Junior Estimator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    October 2019 to June 2020 (7 Months)

    Duties and Responsibilities:

    • Assist clients and advise them on matters involving minor to moderate renovations suited for accessibility improvement and independent living.
    • Assist senior quote specialists in finishing quotations for major projects.
    • Compute and forward minor to moderate home modification quotations to clients.
    • Create schedules and assign small tasks, home modifications or major home improvements to our professional builders.
    • Update our job management software to track completed minor and major tasks by our professional builders.

    Customer Service Representative / Virtual Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2018 to September 2019 (18 Months)

    Duties and Responsibilities:

    • Assist customers via phone, chat or email regarding general queries, purchases, returns and order shipment.
    • Processing order returns and communicating with the customer regarding a refund or replacement.
    • Checking and ensuring that all orders are fulfilled in the event of a system interface error.
    • Coordinating with the warehouse team in resolving order errors/concerns such as incorrect item/s delivered, missing items from order and damaged items.
    • Ensuring that the other ecommerce sites we sell our products on are running smoothly – resolving disputes, making listings active and ensuring that the listings are up to date.
    • Communicating with suppliers in regards to the credit requests submitted for faulty products.
    • Process dropship orders through our partners.
    • Ensure that the Toy Universe manual is up to date regarding procedures and guidelines.
    • Assist in training new hires regarding Toy Universe procedures.
    • Create training videos for to assist in training new hires.
    • Coordinate with other teammates assigned in Warehouse and Products to ensure that online product listings contain accurate details.
    • Complete ad hoc tasks such as 301 redirects

    Billing and Complaints Consultant

    Industry:

    Telecommunication

    Employment Period:

    November 2016 to December 2017 (13 Months)

    Duties and Responsibilities:

    • Assist Telstra clients via phone and email support with their open complaints, billing and general queries, fee disputes, technical issues and sales generation.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2012 to April 2016 (51 Months)

    Duties and Responsibilities:

    • Assist buyers via phone and email with their purchases, payments and order disputes.
    • Assist sellers via phone and email in selling on eBay including: creating a listing, completing a sale, billing invoices, fee disputes and managing their seller ratings.
    • Assist eBay’s Top sellers with their billing concerns and account issues.

    Supervisory Training

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2015 to April 2016 (10 Months)

    Duties and Responsibilities:

    • Assist coaches in handling and monitoring a team particularly focusing on resolving customer concerns that agents are not familiar with.
    • Assist coaches in ensuring that call quality standards are met in every interaction.

    Education History

    Field of Study:

    Marketing

    Major:

    Business Administration

    Graduation Date:

    October 5, 2011

    Located In:

    Philippines

    License and Certification: :

    Human Resource: Certified Compensation and Benefits Professional (CCBP) Certification Program


    Skills

    ADVANCED ★★★

      Customer Service, Analytical Skills, Chat Support, Administrative Support, Communication Skills, Human multitasking, eBay, Microsoft Office, Data Entry, Email Support, Order Processing, Phone Support, Customer Support, Sales,

    INTERMEDIATE ★★

      Compensations, Benefits, Slack, ShopifyActive ListeningGoogle AppsProduct ListingOrder Management

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16765475377
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (intel Core i7)
    • Processor: intel Core i7
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.36/hr

    Haesanie

    Candidate ID: 588520


    ADVANCED

      Communication Skills, Organizational Skills, Interviewing, Email management...

    INTERMEDIATE

      Writing...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.36 per hour or $USD 724.50 per month

    Full Time: $USD 8.36 per hour or $USD 1449.01 per month

    Remote Staff Recruiter Comments

    Shane is a dedicated Human Resource professional with a strong foundation in recruitment and administrative tasks. With her recent experience at VaaS as a Human Resource Specialist and Recruiter, she has honed her skills in full-cycle recruitment, including candidate screening, interviewing, and onboarding. Her work history showcases her ability to manage multiple aspects of HR, from monitoring employee infractions to conducting exit meetings, making her well-prepared for the Recruitment Coordinator & Executive Assistant to the Director position.


    Work Experience & Professional Background:
    • 5+ years of experience in Human Resource roles, with a focus on recruitment and administrative tasks.
    • End-to-End Recruitment Experience: Managed the full recruitment process, including candidate communication, interviews, and onboarding at VaaS.
    • Administrative HR Tasks: Previous roles at RK Exercises for Injuries and MC ARC Industrial Supply involved handling attendance, issuing notices, and other HR-related documentation, aligning with the administrative support required for this role.
    • Education Sector Experience: Gained experience in a structured educational environment at Lemery Colleges Inc., providing a broad perspective on HR functions across different industries.

    Career Highlights:
    • Successfully managed recruitment processes at VaaS, overseeing the entire hiring process from application assessment to onboarding.
    • Implemented effective HR practices, such as monitoring attendance and issuing formal notices, which contributed to maintaining discipline and organization within the workforce.

    Skill Proficiency:
    • Recruitment & HR Administration: Proficient in recruitment processes, including candidate sourcing, interviewing, and onboarding.
    • Communication & Organization: Strong organizational and time management skills, essential for managing multiple HR tasks efficiently.
    • Technical Proficiency: Experienced in using various computer tools and sites relevant to HR tasks, though specific software proficiency is not detailed.
    Tech Tools:
    Google Suite - Sheets, Docs
    Microsoft Office
    Asana
    Notion
    Trello
    GoHighLevel
    Basecamp
    Slack
    Zoom
    Skype
    RingCentral
    Hubstaff
    24/7 CRM

    Shane is available to work immediately.
    Predictive Index Reference Profile - SPECIALIST

     

    Employment History

    Human Resource Specialist Recruiter

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2024 to June 2024 (4 Months)

    Duties and Responsibilities:

    • Managed the full recruitment lifecycle, including reviewing application emails and resumes, scheduling and conducting initial interviews, and preparing and facilitating onboarding documentation.
    • Effectively handled multiple hiring platforms to attract and engage top talent.
    • Streamlined the recruitment process to ensure a smooth and efficient candidate experience.
    • Collaborated with team leads to identify staffing needs and develop tailored recruitment strategies.
    • Ensured a seamless onboarding process by preparing necessary documentation and guiding new hires through their initial stages.

    Human Resource Staff Virtual Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2023 to January 2024 (12 Months)

    Duties and Responsibilities:

    • Perform comprehensive Human Resource functions, including attendance tracking, monitoring employee infractions, and issuing formal letters, notices, and warnings.
    • Conduct exit interviews and participate in employee deliberations, ensuring a smooth offboarding process.
    • Manage the full recruitment cycle, from responding to applicants' emails and conducting interviews to preparing onboarding documents and setting up login credentials.
    • Facilitate the end-to-end recruitment process, ensuring the selection of top talent aligned with company needs.
    • Collaborate with department heads to identify staffing requirements and implement effective hiring strategies.
    • Maintain accurate employee records and ensure compliance with company policies and labor regulations.

    Admin Staff HR

    Industry:

    Manufacturing / Production

    Employment Period:

    September 2017 to December 2018 (15 Months)

    Duties and Responsibilities:

    • Manage and oversee all administrative functions, ensuring smooth and efficient office operations.
    • Handle end-to-end recruitment processes, including job postings, candidate screening, interviewing, and onboarding.
    • Administer employee records, payroll, and benefits, ensuring compliance with company policies and labor laws.
    • Coordinate and facilitate staff training and development programs.
    • Maintain a positive work environment by addressing employee concerns and implementing HR policies.
    • Support the management team with strategic planning and organizational development tasks.
    • Ensure adherence to health, safety, and regulatory requirements within the workplace.

    Education History

    Field of Study:

    Major:

    ELEMENTARY EDUCATION

    Graduation Date:

    January 1, 2023

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Communication Skills, Organizational Skills, Interviewing, Email management, Calendar Management,

    INTERMEDIATE ★★

      Writing

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16601781161
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Minerva

    Candidate ID: 586463


    ADVANCED

      Salesforce CRM, CRM, Microsoft Office, Google Apps...

    INTERMEDIATE

      Social Media Management...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    Mira has over 6 years of experience in administrative support, team leadership, and customer service. Her extensive experience in managing teams, developing training programs, and handling customer inquiries makes her a strong candidate for roles in administration and team management. 

    Areas of Work:
    • Administrative Support
    • Team Leadership
    • Training and Development
    • Customer Service
    • Sales and Lead Generation
    Industries:
    • Telecommunications
    • Insurance
    • Legal Services
    Career Highlights / Relevant Projects:
    • Team Leader (Comcast)
      • Led, motivated, and coached a team of appointment setters for financial advisers.
      • Delegated tasks effectively, prioritized workload, and set clear performance expectations.
      • Monitored team performance, providing constructive feedback, coaching, and development opportunities.
      • Audited calls to ensure adherence to client standards and managed the hiring process, training, and onboarding of agents.
    • Supervisor (Comcast)
      • Led and coached a team of employees, fostering a positive and productive work environment.
      • Monitored team performance, provided feedback, and conducted performance reviews.
      • Addressed employee concerns, resolved conflicts, and ensured adherence to company policies and safety regulations.
      • Identified opportunities for process improvement and implemented changes to enhance efficiency and productivity.
    • Product Specific Trainer (Comcast)
      • Developed and maintained comprehensive training programs for technical account features and best practices.
      • Delivered impactful training sessions through various instructional methods.
      • Tailored training content to diverse learning styles and evaluated trainee comprehension through assessments.
      • Collaborated with subject matter experts to ensure training program effectiveness.
    • Insurance Quotation Specialist (Remote) (Home and Auto Insurance)
      • Conducted thorough needs assessments to recommend appropriate home and auto insurance policies.
      • Prepared accurate and competitive quotes and processed applications for new and existing policies.
      • Answered client questions regarding coverage, billing, and claims, providing ongoing customer service and support.
    • Technical Service Representative (Hybrid) (Comcast)
      • Diagnosed and resolved a wide range of technical issues through phone, chat, or email support.
      • Provided clear instructions to guide customers through troubleshooting steps and maintained strong customer relationships.
      • Documented interactions and tracked service resolutions to ensure optimal customer experience.
    • Lead Generation Specialist (Remote) (Schedule an appointment for attorneys)
      • Performed outbound calls on leads to check for a variety of cases and scheduled appointments for attorneys.
      • Ensured data in CRM systems were correct.
    Skill Proficiency + Tech / Software Proficiency:

    Skills:

    • Social Media Management (Intermediate)
    • Salesforce CRM (Advanced)
    • CRM (Advanced)
    • Microsoft Office (Advanced)
    • Google Apps (Advanced)

    Mira is a highly skilled administrative professional with robust expertise in managing teams, developing training programs, and providing excellent customer service. Her strong skills in CRM management, team leadership, and process improvement make her a valuable asset for any organization. Minerva has a proven track record of enhancing team performance and ensuring high standards of service, demonstrating exceptional ability in various roles.

    Predictive Index Profile Summary:

    Profile: Scholar

    Mira's Scholar profile indicates that she excels in analytical thinking and possesses a deep knowledge in her field. As a Scholar, she brings a methodical and detail-oriented approach to her work, ensuring thoroughness and precision. Her ability to analyze complex situations and develop effective solutions makes her a strong candidate for roles that require critical thinking and expertise. Minerva's Scholar profile complements her extensive experience, positioning her as a valuable asset in any organization.


    Employment History

    LEAD GENERATION SPECIALIST REMOTE

    Industry:

    Employment Period:

    July 2024 to January 1970 (654 Months)

    Duties and Responsibilities:

    (part-time) Performing outbound call on leads to avail of a client- attorney matching program to check for variety of cases. Schedule an appointment for attorneys. Ensuring data in CRM are correct. TOOLS USED CRM, Salesforce, Pipedrive, Call tools, Aloware, EzLynx, Grasshopper, Ring Central, RingDNA, Five9, VICIDial G-suites, Calendly, Microsoft suites

    TEAM LEADER

    Industry:

    Employment Period:

    February 2024 to July 2024 (5 Months)

    Duties and Responsibilities:

    Lead, motivate, and coach a team of appointment setters for financial advisers, fostering a positive and productive work environment. Delegate tasks effectively, prioritizing workload and setting clear performance expectations. Monitor team performance, providing constructive feedback, coaching, and development opportunities. Auditing calls to see if it is following the call standard from the client. Responsible for the hiring process, training and on boarding of each agents, equipping them before going live.

    SUPERVISOR

    Industry:

    Employment Period:

    April 2023 to January 2024 (9 Months)

    Duties and Responsibilities:

    Lead, motivate, and coach a team of employees, fostering a positive and productive work environment. Delegate tasks effectively, prioritizing workload and setting clear performance expectations. Monitor team performance, providing constructive feedback, coaching, and development opportunities. Address employee concerns, resolve conflicts, and maintain a professional work environment. Ensure adherence to company policies, procedures, and safety regulations. Conduct performance reviews and recommend promotions or disciplinary actions as necessary. Identify opportunities for process improvement and implement changes to enhance efficiency and productivity. Communicate effectively with team members, senior management, and other departments.

    PRODUCT SPECIFIC TRAINER

    Industry:

    Employment Period:

    November 2019 to April 2023 (41 Months)

    Duties and Responsibilities:

    Develop and maintain comprehensive training programs for Technical account features, functionalities, and best practices. Deliver impactful training sessions, utilizing a variety of instructional methods including presentations, workshops, demonstrations, and hands-on activities. Tailor training content to diverse learning styles and experience levels. Evaluate trainee comprehension through assessments and provide ongoing coaching and support. Stay up-to-date on product updates and industry trends, continuously refining training content. Collaborate with subject matter experts and internal stakeholders to ensure training program effectiveness.

    Industry:

    Employment Period:

    October 2018 to November 2019 (13 Months)

    Duties and Responsibilities:

    Diagnose and resolve a wide range of technical issues through phone, chat, or email support. Provide clear and concise instructions to guide customers through troubleshooting steps. Utilize internal resources and knowledge base to identify solutions and escalate complex issues when necessary. Maintain a positive and professional demeanor while fostering strong customer relationships. Document interactions and track service resolutions to ensure optimal customer experience. Stay up-to-date on the latest Xfinity products, features, and troubleshooting techniques.

    INSURANCE QOUTATION SPECIALIST REMOTE

    Industry:

    Employment Period:

    December 2023 to January 2023 (11 Months)

    Duties and Responsibilities:

    (Part-time) Conduct thorough needs assessments to understand client risks and recommend appropriate home and auto insurance policies. Prepare accurate and competitive quotes tailored to individual client needs. Process applications for new and existing policies, ensuring accuracy and adherence to company guidelines. Answer client questions regarding coverage, billing, and claims. Provide ongoing customer service and support, fostering positive relationships and ensuring client satisfaction. TECHNICAL SERVICE FRESPRESENTATIVE (HYBRID)

    Education History

    Field of Study:

    Major:

    Graduation Date:

    January 1, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    INFORMATION AND TECHNOLOGY

    Graduation Date:

    January 1, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Salesforce CRM, CRM, Microsoft Office, Google Apps,

    INTERMEDIATE ★★

      Social Media Management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (Core i5)
    • Processor: Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Ma.

    Candidate ID: 584877


    ADVANCED

      Organizational Skills, Email Support, Phone Support, Chat Support...

    INTERMEDIATE

      ...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    Louribeth (Lors) brings a solid track record in U.S. legal virtual assistance, specializing in document handling, medical records, and case management support. Her blend of legal admin and BPO background equips her with both precision and client service orientation. She has strong technical capabilities include database management, data entry, and legal correspondence. She's well-suited for any role that requires U.S. legal familiarity, administrative rigor, and client communication skills.

    • 3+ years as a Legal Virtual Assistant at a Law Firm in LA, California.
    • She has over 6 years combined experience in legal and case management support.
    • Tasks include preparing legal documents, retrieving and following up on medical and billing records, scheduling attorney meetings, and maintaining case files.
    • Has worked in client-facing roles both in legal and BPO settings, handling email, phone, and chat support.
    • Experience managing sensitive and confidential records.
    • Worked closely with U.S.-based attorneys and case managers.
    • Handled Social Security Disability (SSDI, SSI) applications and follow-ups with SSA.

    Predictive Index Behavioral Profile - Operator

    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Ma. Louribeth C. has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Louribeth will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


    Employment History

    Legal Virtual Assistant

    Industry:

    Law / Legal

    Employment Period:

    January 2022 to March 2025 (37 Months)

    Duties and Responsibilities:

     Organizing Case Files: Maintain and organize case files for easy access.  Case Updates: Track case progress and deadlines, providing updates to case managers.  Preparing Case Summaries: Help prepare summaries of legal documents for case managers.  Case Preparation: Compile key case facts, medical records, and legal documents for case preparation.  Drafting Legal Documents: Assist in drafting routine legal documents (e.g., medical and billing record requests)  Reviewing Legal Documents: Ensure documents are accurate and properly formatted.  Retrieving Medical and Billing Documents: Contact medical providers to obtain necessary records.  Follow Up on Medical and Billing Requests: Ensure timely follow-up to avoid case delays.  Follow Up with Health Insurance Companies: Confirm lien statuses and resolve any issues with health insurance companies.  Confidentiality: Handle legal information and client data with confidentiality.  Compliance: Ensure tasks comply with laws, regulations, and firm policies.  Meetings and Appointments: Schedule meetings between attorneys and case managers.

    Advocate Representative for a Social Security Disability Advocacy Group

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2019 to January 2022 (27 Months)

    Duties and Responsibilities:

     Proactively contact potential claimants to assess their eligibility for SSDI and SSI benefits by asking detailed questions about their disability, medical history, and work history.  Receive calls from individuals seeking information or assistance with applying for SSDI and SSI benefits, providing them with clear guidance on the application process and eligibility requirements.  Responsible for informing claimants of their disability claim status.  Conducting follow-ups with the SSA Office to obtain the latest updates on disability claims.  Updating claimant's contact details accurately and timely.  Collecting and consolidating medical updates from the claimants.  Proactively communicating with claimants to request necessary information for the SSA office.  Sending emails promptly to the relevant department, particularly for hearing-level cases.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Marketing Management

    Graduation Date:

    January 3, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Organizational Skills, Email Support, Phone Support, Chat Support, Medical Records Research, Administrative Support, Office Administration, Communication Skills, Database Administration, Data Entry,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz)
    • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.36/hr

    Ma

    Candidate ID: 583838


    ADVANCED

      Human Resource Management, Recruiting, Administrative Support, Administrative Skills...

    INTERMEDIATE

      Canva, Social Media Management...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.36 per hour or $USD 1449.01 per month

    Remote Staff Recruiter Comments

    Monica has over 8 years of relevant work experience in HR and Recruitment. With her experience, she has honed her skills in managing end-to-end recruitment processes, developing effective recruitment strategies, and ensuring seamless collaboration with clients to evaluate candidate suitability. Her extensive experience in remote and freelance recruitment roles highlights her adaptability and proficiency in handling diverse recruitment challenges.
    Work Experience
    • Experience in HR and recruitment includes but not limited to:
      • Relevant areas of work include sourcing
      • Screening Applicants
      • Coordinating interviews
      • Negotiating offers
      • ATS utilization
      • Market Research
      • End-to-End Recruitment
    • Worked in various industries including gaming, retail, and consultancy.
    • Experienced in using recruitment and project management tools:
      • LinkedIn
      • Facebook
      • Indeed
      • Monster
      • Recruit ‘Em
      • Xray Recruit
      • RecruiterFlow
      • Trello
      • Asana
      • ClickUp
      • Clockify.
    Skill Proficiency + Tech / Software Proficiency:
    • Proficient in recruitment and HR tasks, including sourcing, screening, and interviewing candidates.
    • Skilled in using ATS and recruitment software such as RecruiterFlow, SmartRecruiters, Podio, Jobvite, and Zoho Recruit.
    • Experienced with project management tools like Trello, Asana, ClickUp, and Clockify, enhancing her ability to manage recruitment projects efficiently.
    • Extensive use of Google and MS applications, as well as communication tools like Zoom, Skype, WhatsApp, Viber, Telegram, Slack, and MS Teams.

    Monica is available anytime for Full-time opportunities.
    Predictive Index Reference Profile - Persuader

     

    Employment History

    Recruitment Specialist

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    November 2022 to July 2024 (20 Months)

    Duties and Responsibilities:

    • Utilized various sourcing channels (job boards, social media, networking, and referrals) to attract a diverse pool of qualified candidates.
    • Developed and implemented effective recruitment strategies to reach potential candidates.
    • Reviewed resumes and applications, conducted video interviews, and assessed candidates’ qualifications, skills, and experience.
    • Collaborated with offshore clients to evaluate candidates’ skills and cultural fit.
    • Maintained accurate and up-to-date candidate records in the applicant tracking system (ATS) or recruitment software.
    • Tracked candidate progress throughout the recruitment process, including interview feedback, assessment results, and communication history.

    Freelance Recruitment Consultant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    October 2022 to December 2023 (13 Months)

    Duties and Responsibilities:

    • Conducted end-to-end recruiting processes, including sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance for a portfolio of high-priority requisitions.
    • Supported various clients, both technical and non-technical.
    • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
    • Attended requisition calls with the client’s Hiring Manager to fully understand job requirements and ensure clear communication to candidates.
    • Coordinated with line managers to schedule qualified candidates for interviews.

    Senior Recruitment Consultant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    August 2021 to October 2022 (13 Months)

    Duties and Responsibilities:

    • Team Leadership and Support:

      • Acted as the team lead, assisting fellow recruitment consultants with their account-related concerns.
      • Formulated and planned effective recruitment strategies to place candidates successfully.
    • Recruitment Process:

      • Assisted in end-to-end recruiting processes (sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance) for high-priority requisitions.
      • Supported various clients, both technical and non-technical.
      • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
    • Market Research and Communication:

      • Conducted market research to understand talent availability, competitive compensation packages, and recruitment strategies used by other organizations.
      • Attended requisition calls with client Hiring Managers to fully understand job requirements and ensure clear communication to candidates.
      • Coordinated with line managers to schedule qualified candidates for interviews.
    • Tools and Software Proficiency:

      • Administered Applicant Tracking Systems (ATS), updating applicant status accurately and timely.
      • Utilized Boolean key strings and skill-set sourcing techniques.
      • Extensively used MS Office tools (Outlook, Excel, Word), MS Teams, Google Meets, and other web and video conferencing platforms (Viber, Skype).

    Independent Contractor HR Consultant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    February 2018 to August 2022 (54 Months)

    Duties and Responsibilities:

    • Overseeing the HR Department in timekeeping, payroll, recruitment, and employee engagement.
    • Handling all HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
    • Resolving issues related to delivery riders, drivers, and warehouse personnel.

    HR Recruitment Assistant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    October 2018 to February 2020 (16 Months)

    Duties and Responsibilities:

    • Orchestrated end-to-end recruitment processes:
      • including candidate screening
      • initial interviews
      • candidate endorsement
      • ATS updates
      • creation of candidate profiles for client submission
    • Other admin duties:
      • Resolved issues related to delivery
        • Riders, drivers, and warehouse personnel.

    HR Associate

    Industry:

    Entertainment / Media

    Employment Period:

    September 2017 to January 2018 (4 Months)

    Duties and Responsibilities:

    • Assisted our HR Director with various HR tasks.
    • Acted as the company’s Technical Recruiter, handling IT, web design, and web development openings.
    • Actively participated in and served as the main point person for the company’s Employee Engagement initiatives.

    HR Officer

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    February 2016 to July 2017 (17 Months)

    Duties and Responsibilities:

    • Handled various HR tasks, including recruitment & selection (both local and expat), learning & development, timekeeping, compensation & benefits, and employee & labor relations.
    • Reported directly to our HR Director.
    • Managed expat employees’ staff houses and facilitated the processing of their respective visas.
    • Coordinated flight bookings for employees and management, along with hotel reservations.

    HR Officer

    Industry:

    Retail / Merchandise

    Employment Period:

    August 2015 to January 2016 (5 Months)

    Duties and Responsibilities:

    Handled all HR tasks such as:
    • recruitment & selection
    • learning & development
    • timekeeping
    • compensation & benefits
    • employee & labor relations

    HR Officer/Executive Assistant

    Industry:

    Grooming / Beauty / Fitness

    Employment Period:

    June 2014 to July 2015 (12 Months)

    Duties and Responsibilities:

    • Handled various HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
    • Reported directly to the HR Head/Director.
    • Acted as the HR Director’s Executive Assistant.
    • Managed four branches of the salon brand, overseeing personnel schedules.
    • Responsible for training schedules and creative demos for the salon’s carried brands.
    • Filled in as the salon receptionist when the branch manager was unavailable.

    And here are the tools you’ve used:

    • Job Platforms: LinkedIn, Facebook, Indeed, Monster, Jobstreet
    • Sourcing Extensions: Recruit 'Em, Xray Recruit, RecruiterFlow, Boolean, Kendo
    • Applicant Tracking Systems (ATS): RecruiterFlow, SmartRecruiters, Podio, Jobvite, Zoho Recruit
    • Project Management/Time Tracker Tools: Trello, Asana, ClickUp, Webwork, Clockify, Jibble, Calendly, Worksnaps, MS Bookings
    • Communication Apps: Zoom, LINE, Skype, WhatsApp, Viber, Telegram, Slack, MS Teams, Outlook, ChatGPT, Bard, Trumpet

    Education History

    Field of Study:

    Mass Communications

    Major:

    Mass Communication

    Graduation Date:

    March 1, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Human Resource Management, Recruiting, Administrative Support, Administrative Skills,

    INTERMEDIATE ★★

      CanvaSocial Media Management

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16526012196
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP (AMD Ryzen 5)
    • Processor: AMD Ryzen 5
    • Operating System: Windows 11

    All-inclusive Rate: USD $6.82/hr

    Agnes

    Candidate ID: 560628


    ADVANCED

      Customer Experience, Problem solving, Analytical Skills, Communication Skills...

    INTERMEDIATE

      Microsoft Applications...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    Nessy has more than 10 years in the field of Customer Phone Support and Training. Her extensive experience across multiple industries makes her a compelling candidate for the Customer Service Representative and Team Manger position.

    Areas of Work:
    • Handling escalations and complex customer issues
    • Training and development
    • Managing customer inquiries and providing support for telecommunications services.
    Industries: Telecommunications, Outsourcing, Retail, Customer Service.

    Career Highlights / Relevant Projects:
    • Successfully managed escalations and complex billing issues at an Australian Telecommunications Company, ensuring high customer satisfaction and retention.
    • Developed and implemented training programs that improved team performance and efficiency.
    • Consistently received high Net Promoter Scores (NPS) for exceptional customer service.
    • Led a team to achieve and exceed performance and service standards in a call center environment.
    Nessy’s highlights demonstrate her ability to handle the non-negotiable requirements of the job, such as excellent command of the English language, strong phone etiquette, and proficiency with helpdesk tools. Her accomplishments in training and customer service also make her stand out compared to other candidates.

    Skill Proficiency + Tech / Software Proficiency:
    • Skills:
      • Customer Service (10+ years)
      • Training and Development (4+ years)
      • Issue Resolution and Escalation Management
      • Interpersonal and Communication Skills
    • Software Proficiency:
      • Microsoft Office Suite (Excel, Word, PowerPoint)
      • Google Workspace
      • Familiarity with CRM systems and helpdesk tools

    Nessy is currently available to start working immediately and she is comfortable with shifting schedules between 7 am to 7 pm UK time.

    PREDICTIVE INDEX PROFILE - Specialist
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
    • Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.
    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
    • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
    • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
    Summary
    Nessy is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Agnes, who takes responsibilities very seriously.
    With experience and/or training, Agnes will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Agnes is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
    A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Agnes will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Agnes will carefully plan the implementation to minimize problems and maximize results.
    Social behavior is reserved and accommodating. Will express themself sincerely and factually and is, in general, rather cautious and conservative in their style. Being very sensitive to criticism, they'll always try to make sure that the work is done right.

     

    Employment History

    Escalations and Complaints Officer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2016 to September 2019 (35 Months)

    Duties and Responsibilities:

    Escalations and Complaints Officer:

    • Issue Resolution: Took escalation calls with the aim to resolve issues promptly, preventing customer complaints and enhancing satisfaction.
    • Case Management: Managed isolated and complex issues, performing case management for unresolved complaints to ensure thorough resolution.
    • Process Investigation: Investigated end-to-end processes to identify where issues occurred, offering win-win resolutions for customers.
    • Feedback Provision: Provided feedback to Operations based on resolved cases to prevent the recurrence of similar issues.

    Business Complex Management, NBN Activations, and Complex Billing:

    • Customer Migration Facilitation: Facilitated the smooth transition and migration of customer telecom services to the National Broadband Network as mandated by the Australian Government.
    • Order Remediation: Remediated orders in a timely and satisfactory manner, meeting customers' requested activation dates through the use of online tools.
    • Cross-Department Communication: Communicated with various departments, including the Provisioning Team, Order Build Team, Connection Management Team, and Activations Team, to update the status of customer orders.
    • Issue Troubleshooting: Troubleshot issues using self-help and online tools, and reported trouble tickets to the Faults Team to address specific errors in real-time.

    Small Business, Government and Enterprise, Retention, and Simplex Billing Consultant:

    • Inbound Call Handling: Managed inbound calls from partner dealers of a telecommunications company regarding mobile phone activations.
    • Service Plan Support: Provided support in planning and optimizing service plans for telecom customers.
    • Billing Simplification: Investigated, explained, and simplified complex customer bills, ensuring clarity and understanding.
    • Promotional Advising: Advised partner dealers on the latest in-market promotional offers, helping them understand the benefits of new service plans.
    • Customer Retention: Offered win-win solutions to save and retain customers, advocating for high Net Promoter Scores to ensure exceptional customer experiences.
    • Strong Partnerships: Maintained strong partnerships with customers in the Government sector and enterprises, ensuring their needs were met.
    • Customer Experience Enhancement: Enhanced customer experience by ensuring resolutions for customer concerns and complex billing queries were above the set goals.

    Service Center Trainer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2010 to May 2010 (0 Months)

    Duties and Responsibilities:

    • Comprehensive Training Delivery: Conducted customer service trainings as well as sessions in various areas including personal development skills, ensuring a well-rounded development of trainees.
    • Targeted Training Sessions: Led training sessions covering specified areas such as computer and software usage, interpersonal skills, quality and process issues, and product knowledge, tailoring content to meet the needs of the trainees.
    • Instructional Design: Formulated teaching outlines and determined instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops to optimize learning outcomes.
    • Development of Training Aids: Selected or developed teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops to enhance the learning experience.
    • Progress Evaluation: Tested trainees to measure progress and evaluate the effectiveness of training, ensuring that learning objectives were met.
    • Performance Reporting: Reported on the progress of customer service representatives under guidance during training periods, maintaining and updating trainee records to track development.
    • Class Facilitation: Facilitated night classes as needed, providing flexible training options to accommodate diverse schedules.
    • Supervisory Responsibilities: Carried out supervisory responsibilities in accordance with the training department procedures, ensuring adherence to standards and promoting a productive learning environment.

    Team Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2009 to April 2010 (8 Months)

    Duties and Responsibilities:

    • Team Leadership: Led a team of Service Center Specialists to ensure performance and service standards were met or exceeded, focusing on call center productivity metrics and quality assurance goals.
    • Supervision of HRO Call Centers: Supervised all activities associated with HRO Call Centers, providing human resource outsourcing services to clients, ensuring smooth and efficient operations.
    • Performance Coaching: Coached team members daily to help them meet and exceed performance expectations, providing guidance and support for continuous improvement.
    • Process and Operational Improvements: Developed and implemented process and operational improvements to enhance the efficiency and effectiveness of both training and development and overall operations.
    • Performance Monitoring: Monitored individual team members' performance, including attendance, productivity, call handling, and quality assurance, ensuring adherence to standards and identifying areas for improvement.
    • Issue Resolution: Handled escalated call center issues as needed, providing solutions and support to maintain high levels of customer satisfaction.
    • Strategic Planning: Assisted in planning and implementing department goals, making recommendations to management to improve efficiency and effectiveness, contributing to the overall success of the organization.

    Training Supervisor AU program

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2009 to August 2009 (7 Months)

    Duties and Responsibilities:

    • Training Needs Assessment: Conducted thorough training needs assessments and made recommendations to improve existing programs, identifying new topics for additional instruction to address gaps and enhance learning outcomes.
    • SME Training Delivery: Delivered specialized training programs for Subject Matter Experts (SMEs) who support the Nesting (product application) process, ensuring they are well-equipped to provide expert guidance.
    • Process Improvement Initiatives: Initiated innovative techniques and strategies to enhance the processes of training and development, driving continuous improvement and efficiency.
    • Trainer Development: Led, coached, and developed new trainers, enhancing their skills and capabilities to ensure the success of the entire training team.
    • Recurrent Training Modules: Designed, developed, and facilitated recurrent training modules, ensuring ongoing education and skill refinement for team members.
    • Performance Recognition: Provided appropriate recognition for satisfactory and outstanding performance, fostering a culture of excellence and motivation within the training team.

    Lead Trainer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2008 to January 2009 (8 Months)

    Duties and Responsibilities:

    • Trainer Guidance and Support: Provided direction, consultation, and support for other trainers on Learning and Development, ensuring consistent and high-quality training delivery.
    • Team Leadership: Led teams in the development and implementation of innovative learning solutions, training, and directing the work activities of other trainers to achieve optimal results.
    • Curriculum Development: Coordinated, implemented, evaluated, and supervised the instructional design and development of complex curricula and training systems, ensuring they met organizational needs and standards.
    • SME Selection and Onboarding: Responsible for selecting and onboarding subject matter experts to assist the Learning and Development team in the Nesting (product application) process, enhancing the overall training program with specialized knowledge.

    Product Training Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2007 to April 2008 (10 Months)

    Duties and Responsibilities:

    • Comprehensive Training Programs: Implemented and conducted a wide range of training programs with a strong emphasis on new-hire product training, ensuring new employees were well-prepared for their roles.
    • Instruction for New Hires and Ongoing Education: Delivered specific training programs for new hires and ongoing education, ensuring continuous skill development and knowledge enhancement.
    • Effective Presentation and Facilitation: Utilized effective presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning methods through various delivery modalities in a live classroom environment.
    • Administrative Efficiency: Completed daily training administrative tasks, including tracking student data, managing timekeeping, and performing other necessary administrative duties with accuracy and timeliness.
    • Continuous Improvement Initiatives: Supported and actively participated in continuous improvement initiatives, identifying and communicating opportunities for curriculum development and enhancement.
    • Consistent Communication: Ensured effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interactions with clients, fostering a collaborative and supportive training environment.

    Subject Matter Expert

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2006 to May 2007 (7 Months)

    Duties and Responsibilities:

    • Guidance and Support for New Hires: Provided comprehensive guidance and support to all new hire trainees during their 1-month nesting period, ensuring a smooth transition and effective integration into their roles.
    • Training Facilitation: Conducted regular updates and training sessions for new hire trainees, keeping them informed about best practices, processes, and any changes in procedures.
    • Orientation and Induction: Oriented new hire trainees on production rules and regulations, ensuring they understood and adhered to company policies and standards from the outset.
    • Performance Monitoring: Monitored the progress of new hire trainees, offering feedback and additional support as needed to help them achieve their performance goals.
    • Knowledge Sharing: Acted as a primary resource for new hires, sharing expertise and insights to enhance their understanding of their roles and responsibilities.
    • Problem Resolution: Addressed any issues or challenges faced by new hire trainees during the nesting period, providing solutions and guidance to ensure their success

    Customer Service Representative UK program

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2006 to October 2006 (8 Months)

    Duties and Responsibilities:

    • Inbound Call Management: Handled inbound calls from UK customers, providing support and assistance with their online payment transactions, ensuring a seamless and satisfactory service experience.
    • Email Correspondence: Efficiently managed and responded to customer emails, addressing queries related to their accounts and transactions with clarity and professionalism.
    • Payment Transaction Assistance: Assisted customers in navigating and resolving issues related to online payments, ensuring prompt and effective solutions.
    • Account Query Resolution: Delivered accurate information and solutions to customer inquiries about their accounts, maintaining a high level of customer satisfaction.
    • Customer Service Excellence: Consistently provided high-quality customer service by effectively communicating and addressing customer concerns, contributing to positive customer experiences.
    • Documentation and Data Management: Accurately documented customer interactions and transaction details in the system, ensuring precise records for future reference and follow-up.
    • Proactive Customer Support: Anticipated customer needs and provided proactive assistance, enhancing the overall customer experience and fostering long-term customer relationship

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2004 to January 2006 (22 Months)

    Duties and Responsibilities:

    • Handled Customer Inquiries: Assisted customers of an American cellular phone company through email, providing comprehensive support for various issues in a back-office environment.
    • Outbound Call Management: Proactively made outbound calls to address and resolve customer queries received via email, ensuring timely and satisfactory responses.
    • Billing Account Assistance: Managed inbound calls from customers regarding their billing accounts, offering clear explanations and solutions to billing-related questions and concerns.
    • Email Correspondence: Efficiently managed email correspondence, ensuring accurate and prompt resolution of customer issues.
    • Customer Support: Provided exceptional customer service by addressing a wide range of inquiries, from billing issues to account management, ensuring a positive customer experienc

    Customer Service Representative

    Industry:

    Employment Period:

    July 2024 to January 1970 (654 Months)

    Duties and Responsibilities:


    Education History

    Field of Study:

    Psychology

    Major:

    Psychology

    Graduation Date:

    May 14, 2003

    Located In:

    Philippines

    License and Certification: :

    Certified Trainer


    Skills

    ADVANCED ★★★

      Customer Experience, Problem solving, Analytical Skills, Communication Skills, Quality Assurance,

    INTERMEDIATE ★★

      Microsoft Applications

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16306501640
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MacBook Pro (1.4 GHz Quad-Core Intel Core i5)
    • Processor: 1.4 GHz Quad-Core Intel Core i5
    • Operating System: MacOS X

    All-inclusive Rate: USD $7.85/hr

    Kristine

    Candidate ID: 554574


    ADVANCED

      Virtual Assistant Skills...

    INTERMEDIATE

      Human multitasking...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    Kristine has a solid background in customer service, having worked as a Customer Service Representative. Her few tasks include attracting potential customers by answering product and service questions, suggesting best offers and providing information about other products and services and building productive trust relationships with customers.

    She also has experience working as a Virtual Assistant in the real estate industry for 2 years. Managing email inbox processing and day-to-day tasks, Conducting research and documentation, Processing applications for new tenants, lease renewals, and vacating tenants, Conducted inbound and outbound calls. She possesses excellent communication and multitasking abilities.

    Technical Expertise:

    • Proficient in using MS tools, Slaesforce, slack

    • Advanced skills as a Virtual Assistant.

    • Proficiency in property management software (Property Tree, Inspection Manager, etc.).

    • Experience in handling preventive maintenance and work order tracking.

    Interpersonal Abilities:

    • Strong customer service skills.

    • Effective communication with renters, rental providers, and maintenance staff.

    • Ability to manage and prioritize multiple tasks simultaneously.

    Predictive Index Behavioral Profile - Adapter

    Strongest Behaviors

    • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.

    • With an ability to concentrate on the task at hand, is generally more focused on technical matters than social ones. Consistent and thoughtful.

    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

     

    Behavioral Summary

    Kristine is a flexible individual who portrays a similar amount of each drive. At times, she may express certain motivational needs, and at other times those needs may be different.

    Kristine Jade is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    Jade has been working as a Customer service representative for almost 2 years in a BPO set up. Her few tasks include attracting potential customers by answering product and service questions, suggesting best offers and providing information about other products and services and building productive trust relationships with customers.

    She also has experience working as a Virtual Assistant in the real estate industry for 2 years. Managing email inbox processing and day-to-day tasks, Conducting research and documentation, Processing applications for new tenants, lease renewals, and vacating tenants, Conducted inbound and outbound calls.

    Technical Expertise:

    • Advanced skills as a Virtual Assistant.

    • Proficiency in property management software (Property Tree, Inspection Manager, etc.).

    • Experience in handling preventive maintenance and work order tracking.

    Interpersonal Abilities:

    • Strong customer service skills.

    • Effective communication with renters, rental providers, and maintenance staff.

    • Ability to manage and prioritize multiple tasks simultaneously.

    Predictive Index Behavioral Profile - Adapter

    Strongest Behaviors

    • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.

    • With an ability to concentrate on the task at hand, is generally more focused on technical matters than social ones. Consistent and thoughtful.

    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

    Behavioral Summary

    Kristine is a flexible individual who portrays a similar amount of each drive. At times, she may express certain motivational needs, and at other times those needs may be different.

    Kristine Jade is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    Jade

    Predictive Index Behavioral Profile - Adapter

    Strongest Behaviors
    • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
    • With an ability to concentrate on the task at hand, is generally more focused on technical matters than social ones. Consistent and thoughtful.
    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.

       
    Behavioral Summary
    Kristine is a flexible individual who portrays a similar amount of each drive. At times, she may express certain motivational needs, and at other times those needs may be different.

    Kristine Jade is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


    Employment History

    Real Estate Assistant Property Manager/Virtual Assistant

    Industry:

    Others

    Employment Period:

    August 2023 to May 2024 (8 Months)

    Duties and Responsibilities:

    ● Assistant of Property Managers based in Victoria, Australia ● Email Inbox Processing. Manages day to day task received from email and sent by the client. ● In charge of dealing with Renters and Rental Providers. Making sure request, inquiries/concern are prioritized and given immediate attention. ● Research and Documentation. ● Application processing, New Tenant, Lease Renewals & Vacating Tenant. ● Managing compliance reports for Smoke Alarm, Pest, Insurance ● Knowledgeable in using Property Tree, Inspection Manager, Teamup, Inspection Express, Real ICT, Compare & Connect Portal, Snug and Outlook. ● New Tenancy, Lease Renewals and Notice to Vacate ● Plotting Routine Inspection to Generating and sending Entry Notices ● Sending SMS messages to the tenants when the inspection routine is scheduled on a specific date. ● Sending SMS and Email reminders to the tenants when in Arrears. ● Processing Notice to Vacate, Arrears, Rent Increase and Rent Reviews. ● Lodging utilities, Water and Electricity Connection and Change of Billing Address. ● Managing open home enquire and Change of Tenancy ● Handling inbound and outbound calls.

    Real Estate Maintenance Assistant/Virtual Assistant Number 1

    Industry:

    Employment Period:

    February 2022 to September 2023 (19 Months)

    Duties and Responsibilities:

    ● Conducting preventive maintenance and identifying when items need upgrading or replacing. ● Tracking work orders and quote requests being sent to creditors and asking for a follow-up after a week. ● Updating the notes and uploading files in the Property Tree when needed. ● Processing invoices payments for all the maintenance jobs. ● Sending SMS messages to the tenants when the inspection routine is scheduled on a specific date.

    Customer Service Representative TaskUs

    Industry:

    Employment Period:

    September 2017 to January 2019 (16 Months)

    Duties and Responsibilities:

    2009 Philippines (September 2017 to January 2019) ● Attracts potential customers by answering product and service questions; suggesting the best offers and provides information about other products and services. Build productive trust relationships with customers and provide assistance.

    Customer Service Representative

    Industry:

    Employment Period:

    February 2016 to August 2017 (18 Months)

    Duties and Responsibilities:

    Clark, M.A. Roxas Highway, Brgy. Malabanias, Angeles City, Pampanga, Philippines (February 2016 to August 2017) ● Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns, providing assistance to special needs or wants.

    Assistant Property Manager Virtual Assistant

    Industry:

    Employment Period:

    September 2023 to March 2025 (18 Months)

    Duties and Responsibilities:

    ● Assistant of Property Managers based in Victoria, Australia ● Email Inbox Processing. Manages day-to-day tasks received from email and sent by the client. ● In charge of dealing with Renters and Rental Providers. Making sure requests, inquiries/concerns are prioritized and given immediate attention. ● Research and Documentation. ● Application processing, New Tenancy, Lease Renewals, and Vacating Tenant. ● Managing compliance reports for Smoke Alarm, Pest, Insurance ● Knowledgeable in using Property Tree, Inspection Manager, Teamup, Inspection Express, Real ICT, Compare & Connect Portal, Snug and Outlook. ● Plotting Routine Inspection to Generating and sending Entry Notices ● Send SMS messages to the tenants when the inspection routine is scheduled on a specific date. ● Sending SMS and Email reminders to the tenants when in Arrears. ● Processing Notice to Vacate, Arrears, Rent Increase, and Rent Reviews. ● Lodging utilities, Water and Electricity Connection, and Change of Billing Address. ● Managing open home inquiries and Change of Tenancy ● Handling inbound and outbound calls.

    Education History

    Field of Study:

    Major:

    Graduation Date:

    April 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Virtual Assistant Skills

    INTERMEDIATE ★★

      Human multitasking

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei (Intel Core i3)
    • Processor: Intel Core i3
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    Jerald

    Candidate ID: 553227


    ADVANCED

      Recruiter Customer Service, Recruiting, Real Estate, Paralegal...

    INTERMEDIATE

      Paralegal...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Remote Staff Recruiter Comments

    Jerald is a highly experienced and detail-oriented Paralegal Administrator with extensive background supporting Australian conveyancing teams. With over five years of remote paralegal and administrative experience including hands-on work with Ownit Conveyancing QLD, Colwell Conveyancing Group, and ThinkConveyancing NSW Jerald is well-prepared to excel in a contract and CRM-focused role.

    He has proven capability in CRM management, including experience with platforms like LEAP, ActionSteps, Salesforce, and Clio, where he regularly updated client contact data, tracked milestones, and managed contract documentation from EOI through settlement. His responsibilities have included preparing and issuing contracts via tools like DocuSign and DocHub, managing deposit tracking, sending executed contracts to all parties, and coordinating inspections and valuations.

    Jerald is also adept at preparing settlement figures, statements of adjustment, and maintaining organized filing systems for all documents, receipts, and correspondence. His experience in chasing key dates, deposits, and outstanding documents through professional phone and email communication demonstrates his proactive and detail-focused approach. He has also worked closely with solicitors, clients, and agents making him comfortable in cross-functional and client-facing interactions.

    In addition to his technical qualifications, Jerald brings strong customer service experience from his prior BPO roles in healthcare and financial accounts, which further strengthens his responsiveness, problem-solving, and communication skills.

    With his in-depth knowledge of Australian conveyancing practices, excellent CRM and documentation skills, and proven ability to work independently in remote roles, Jerald Roxas is a strong fit for supporting contract execution, milestone monitoring, and stakeholder coordination in a fast-paced legal or real estate environment.

    Jerald has a solid background in administrative support, recruitment, and project management within various industries, including real estate and legal services. His comprehensive experience makes him a strong candidate for roles in these areas.

    Areas of Work:
    • Administrative Support
    • Recruitment
    • Project Management
    • Paralegal Duties
    Industries:
    • Real Estate
    • Legal Services
    • BPO / IT-Enabled Services
    Career Highlights / Relevant Projects:

    Jerald has extensive experience in administrative and support roles. Most recently, he worked as a Recruitment Specialist, presenting employment opportunities, sourcing candidates, and conducting initial interviews. Prior to this, he served as a Project Manager and HR Specialist, helping with business development, social media marketing, and daily interviews across various industries. He also worked in the legal sector, assisting Australian lawyers with administrative tasks for property settlements, responding to client inquiries, and preparing legal documents. Additionally, Jerald has experience as a Digital Admin, handling booking, scheduling, data entry, lead searching, and email marketing. His strong organizational skills and attention to detail make him an asset in administrative and support roles.

    Skill Proficiency + Tech / Software Proficiency:

    Skills:

    • Recruiter Customer Service (Advanced)
    • Recruiting (Advanced)
    • Real Estate (Advanced)
    • Paralegal (Advanced)
    • Administration (Advanced)
    • IT Technical Support (Intermediate)
    • B2B Marketing (Intermediate)
    • Image Editing (Intermediate)

    Software Proficiency:

    • Microsoft Office Suite (Excel, Word, PowerPoint)
    • ActionSteps
    • LEAP
    • PipeDrive
    • Zendesk
    • Canva

    Jerald is currently available to start working immediately and is comfortable with both remote and on-site work setups. He has demonstrated strong technical and interpersonal skills, making him a valuable asset for administrative, recruitment, and project management roles. His experience in real estate, legal services, and business development showcases his ability to handle diverse tasks and ensure efficient operations. Jerald’s comprehensive background, attention to detail, and proactive approach to administrative support position him as a highly competent candidate for these roles.


    Employment History

    B Recruitment Specialist Talent Scout

    Industry:

    Employment Period:

    March 2022 to October 2023 (19 Months)

    Duties and Responsibilities:

    - To present the company's employment, compensation and benefits from selected candidates for any positions that need to be filled-out from the hiring post. - Do recruitment sourcing via job portals and social media accounts and to create ads for the recruitment that will help in inviting more people to apply at the company. - To help in pre-screening process and job caravan - Do initial interview, candidate profiling - Putting notes on the candidate profile in Recruitment Tool Site regarding the candidate's qualification and initial interaction - Remote Job

    D Project Manager HR Specialist

    Industry:

    Employment Period:

    April 2020 to February 2023 (34 Months)

    Duties and Responsibilities:

    - Help in the operation processes, business development via social media marketing and emailing. - Worked with various clients with different industries like with American Healthcare, Comcast Telecoms, and Real Estate VA jobs. - Conduct daily interviews and manages monthly targets - Knowledge in Canva to use for creating recruitment poster in social media

    Paralegal

    Industry:

    Law / Legal

    Employment Period:

    October 2019 to November 2021 (24 Months)

    Duties and Responsibilities:

    (Remote) - Worked with Australian Lawyers in their administrative works for a property settlement whether a client is buying or selling residential properties. - Responds to clients via email communication and do outbound calling to explain required documents and address any contract changes or requests based on the agreement of both seller and buyer. - Prepare legal professional email to send communications to solicitors and banks and also call them to chase any outstanding documents needed for settlements. - Creates a statement of adjustment and discusses the billing details to clients. 2. Ownit Conveyancing - QLD, AU (Remote) - Review Contract, Intake via phone and manage client details - Filling out different forms mandated from the government related to real estate - Settlement Processing via PEXA and Paper - Tools: ActionSteps, LEAP, PipeDrive 3. Kolmeo & PropertyMe - Invoicing; property specification updates, manages tenants' details and look into contracts to match a listing in the CRM - Receiving of payments and follow-up from clients if needed - Create an acknowledgement receipt - Maintain good clients' relationship and loyalty; Bookkeeping; Zendesk

    C Digital Admin

    Industry:

    Employment Period:

    May 2020 to December 2021 (19 Months)

    Duties and Responsibilities:

    - Booking and scheduling - Data Entries, Lead Searching, Basic SEO - Emailing Clients for Marketing - Collaboration within the other Sales Admins - Personal Client Needs - Project Based Client - work from home

    Project Manager / HR Recruiter / Conveyancer

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    October 2023 to February 2025 (16 Months)

    Duties and Responsibilities:

    - VA Training for Paralegal and Real Estate - Talent Scounting - Freelance Recruitment - Calendar Management - Client Requests - HR and Sales Reporting - Social Media Manager includes - Canva edits - Training Aspiing VAs

    Paralegal Administration Data Entries

    Industry:

    Employment Period:

    June 2016 to July 2017 (13 Months)

    Duties and Responsibilities:

    Phone, Chat & Email Communications ● Project Management ● Basic Canva Photo/ Video Editing ● Client Customer Services ● Recruiting Tasks Software Skills ● Monday.com / ClickUp / Trello ● ActionSteps, LEAP, Clio ● SalesForce / Zendesk ● Google Suite/ Microsoft Suite ● Asana / Calendy ● SignNow / DocHub / DocSign ● Dropbox ● Hubstaff ● Clockify / DeskTime / TimeDoctor ● Zoom / Skype / MS Teams ● Jabber / Slack / Discord ● kvCORE, VaultRE, PriceFinder, NurtureCloud, Ailo, Kolmeo, b PropertyMe, PropertyTree ● Avaya, Telstra, VICIdial.com, 3CX, NICE, Grasshopper

    Industry:

    Employment Period:

    August 2017 to May 2018 (9 Months)

    Duties and Responsibilities:

    Call Center Representative Experiences

    Industry:

    Employment Period:

    August 2018 to November 2019 (15 Months)

    Duties and Responsibilities:

    Paralegal Conveyancer

    Industry:

    Employment Period:

    November 2019 to December 2020 (13 Months)

    Duties and Responsibilities:

    • Worked with Australian Lawyers in their administrative task • Responds to clients via email communication and do outbound calling to explain required documents and address any contract changes or requests based on the agreement of both seller and buyer. • Prepare legal professional email to send communications to solicitors and banks and call them to chase any outstanding documents needed for settlements. • Creates a statement of adjustment and discusses the billing details to clients. • Review Contract, Intake via phone and manage client details • Filling out different forms mandated from the government related to real estate • Known now Conveyancing.com.au under DBC

    Admin Tasks

    Industry:

    Employment Period:

    January 1970 to January 1970 (0 Months)

    Duties and Responsibilities:

    via SmokeBall TriConvey Tool • Review Contracts and other Authorisation Form for clients follow-up (Trust Account, Highlighted Plan Image, OSR if needed, client authorisation form • Admin Tasks: ATO Cert Request via TriSign for seller file and email to other side for buyer file • requesting/ chasing deposit and balance due; searches and questionnaires • Identifying key dates • Put important notes on files for reminders • Coordination with paralegal and collaboration within the admin team

    Logistics Administrator

    Industry:

    Employment Period:

    October 2021 to December 2024 (38 Months)

    Duties and Responsibilities:

    • Help in Paralegal works and preparation and payments for mandates benefits of the government • Booking management for venue and meetings • Work with logistics providers like lalamove to work for any order shipping for events materials • Creation and Presentation of Venue Quotation for prospective clients • Coordination with IT for any member's access and IT concerns for the events

    Project Manager VA Coaching Freelancing

    Industry:

    Employment Period:

    October 2022 to February 2025 (28 Months)

    Duties and Responsibilities:

    • VA Training for Paralegal and Real Estate • Talent Scouting - Freelance Recruitment (End-to-End) • Calendar Management - Client Requests • HR and Sales Reporting • Social Media Manager includes Canva edits • Training Aspiring Vas • Regions Supported: EMEA., US, APAC Paralegal Support Company Industry: Ownit Conveyancing QLD December 2020 - December 2021 • Help gather all necessary documents to make sure to settle on time • Worked with tool called LEAP • Managing files of clients with check list, need to make sure all form are sign correctly (DocHub, DocuSign) • Help in calendar management for lawyer consultation & client communication via email and phone calls • Data Entries and CRM management

    HR Admin Assistant

    Industry:

    Employment Period:

    January 2025 to January 1970 (660 Months)

    Duties and Responsibilities:

    in administrative tasks like CV formatting, sorting and emailing • Sourcing candidates in different job boards like LinkedIn, Indeed, Jobstreet and even in social media like Facebook group or LinkedIn groups too • Process phone screening, scheduling of shortlisted candidate and coordination with clients for the interview schedules • Talent Marketing, creation of posts and networking to attract more candidates to apply • Region Supported: APAC Paralegal Admin Assistant Company Industry: Colwell Conveyancing Group

    Education History

    Field of Study:

    Science & Technology

    Major:

    Information Technology

    Graduation Date:

    April 3, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Recruiter Customer Service, Recruiting, Real Estate, Paralegal, Administration,

    INTERMEDIATE ★★

      Paralegal

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16424841944
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Microsoft Surface Pro 3 (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.33/hr

    Raisa

    Candidate ID: 549685


    ADVANCED

      Recruiting, Interviewing, Outsourcing, Talent Pooling...

    INTERMEDIATE

      Recruiter Customer Service...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • Raisa has 4 years of experience as Recruiter for clients based in the US, and the Philippines 
    • She earns her Bachelors Degree in Elementary Education and graduate as Cum Laude 
    • She has worked with academic institution, non-profit organization, and contact center 
    • She handle different tasks in recruitment which includes:
      • Sourcing pre-qualified candidates 
      • Paper screening resumes 
      • Conducting initial interviews 
      • Facilitating job offer 
      • Scheduling appointments for interviews to hiring managers 
      • Doing phone screening 
    • She also has experience with onboarding and preparing HR documents 
    • She has also experience with mass hiring for Customer Service Position 
    • She has worked with job requisitions like 
      • Paralegal 
      • Billing Collection 
      • Software Engineer
      • IT Specialist 
      • Customer Service Representative 
      • Musicians 
    • She has used tools and applications like 
      • Salesforce
      • Monday.com 
      • Breezy.com
      • Indeed
      • MS Office Applications 
      • LinkedIn 
      • Office 365 Applications 
    • She can start as soon as possible 
    Predictive Index Behavioral Profile-  Operator 
    https://www.predictiveindex.com/reference-profile/operator/

    Strongest Behaviors 
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary 
    • Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Raisa has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Employment History

    Recruitment Assistant

    Industry:

    Employment Period:

    July 2023 to December 2023 (5 Months)

    Duties and Responsibilities:

    Talent Acquisition & Planning Partner with our clients' HR groups and Field Teams Develops a strong candidate pipeline, with high-quality hires

    Admin AND HR Assistant

    Industry:

    Employment Period:

    May 2023 to June 2023 (1 Months)

    Duties and Responsibilities:

    (Position dissolved) Handle all Recruitment Hirings for both schools in UCMA Navigate LinkedIn and Indeed for Company Hirings Manage and update all HR databases

    Recruitment Coordinator

    Industry:

    Employment Period:

    June 2022 to May 2023 (11 Months)

    Duties and Responsibilities:

    Attend calibrations with Operations and clients Design and implement overall recruiting strategy (RPO) Acting as POIC when the Manager is not around

    HR Assistant

    Industry:

    Employment Period:

    August 2020 to August 2021 (12 Months)

    Duties and Responsibilities:

    Scheduling appointments and conducting orientation Update internal databases and prepare HR documents Assist HR Manager in policy formulations and hiring

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Elementary Education

    Graduation Date:

    June 7, 2022

    Located In:

    Philippines

    License and Certification: :

    Cum Laude


    Skills

    ADVANCED ★★★

      Recruiting, Interviewing, Outsourcing, Talent Pooling,

    INTERMEDIATE ★★

      Recruiter Customer Service

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16078744463
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Aspire A315-59 (12th Gen i5)
    • Processor: 12th Gen i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    Jacquiline

    Candidate ID: 549411


    ADVANCED

      Google Spreadsheet, Microsoft Excel, QuickBooks, Microsoft Office...

    INTERMEDIATE

      Slack, Canva, Salesforce CRM, Tableau...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Jacquiline has been working for more than 10 years in different local companies in BPO, Marketing, and Electronics industries. She handled different positions such as General Virtual Assistant, Training Supervisor, and Customer Support. She started her freelancing career in 2023 and worked with US clients. She supported the following task:
      • Email management 
      • Calendar management
      • Bookkeeping
      • Data processing and Creation
      • Data entry
      • Training 
      • Customer service
      • Admin support
    • She is proficient in Microsoft 365, Slack, Quickbooks, Salesforce, Canva, Monday.Com, Tableau, Alphine IQ, and Microsoft tools. 
    • Jacquiline is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jacquiline Jane will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Employment History

    General Virtual Assistant

    Industry:

    Employment Period:

    January 2023 to January 2024 (12 Months)

    Duties and Responsibilities:

    email correspondence, including responding to inquiries, scheduling meetings, and organizing communication flow. Maintain accurate financial records by entering data into accounting software and organizing receipts and invoices.

    Training Supervisor

    Industry:

    Employment Period:

    January 2022 to January 2023 (12 Months)

    Duties and Responsibilities:

    Identifying training needs, setting learning objectives, and outlining the content and structure of training modules Ensuring that training programs comply with relevant regulations, industry standards, and company policies.

    Lead Trainer

    Industry:

    Employment Period:

    January 2019 to January 2022 (36 Months)

    Duties and Responsibilities:

    Promoted new products and services by conducting Supplemental learning with tenured agents Responsible for data creation, data cleaning and data validation, using Excel, of large datasets

    Customer Support

    Industry:

    Employment Period:

    January 2014 to January 2019 (60 Months)

    Duties and Responsibilities:

    Addressing customer inquiries, resolving billing issues, explaining products and services, and ensuring overall customer satisfaction. Identifying opportunities for upselling or cross-selling additional services, such as upgrading a customer's plan or adding new features.

    Education History

    Field of Study:

    Major:

    Graduation Date:

    January 1, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Google Spreadsheet, Microsoft Excel, QuickBooks, Microsoft Office, Gmail,

    INTERMEDIATE ★★

      SlackCanvaSalesforce CRMTableauLooker

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16061079964
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP (Intel i5 - 7200U 2 Cores)
    • Processor: Intel i5 - 7200U 2 Cores
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.51/hr

    INA

    Candidate ID: 543670


    ADVANCED

      Project Planning, Customer acquisition management, Preventive action, Written Communication...

    INTERMEDIATE

      Canva, Corporate communications...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 6.51 per hour or $USD 1129.06 per month

    Remote Staff Recruiter Comments

    • Ina has 5 years of total working experience within business outsourcing, and manpower agencies catering to local clients here in the Philippines 
    • She is a earns her Bachelors Degree in Psychology in the year 2022 
    • She mostly exposed in the recruitment field when she worked to a manpower agencies who supplies manpower resources for construction companies 
    • She was part of a one man team where she handled 
      • Posting job advertisements 
      • Sourcing candidates 
      • Screening resume 
      • Conducting interviews 
      • Managing clients 
      • Onboarding newly hired employee
      • Managing timesheet and payroll 
    • She has worked with roles like construction workers, Engineers, Safety officers, Civil Engineers, Foreman, and Electrical Technicians 
    • She has mostly used Facebook, LinkedIn, and JobStreet for sourcing candidates 
    • She can start as soon as possible 
    Predict Index Behavioral Profile- Collaborator 
    https://www.predictiveindex.com/reference-profile/collaborator/

    Strongest Behaviors 
    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
    • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
    • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems
    Behavioral Summary 
    • Ina Krystel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    Employment History

    ESL Online Teacher

    Industry:

    Education

    Employment Period:

    April 2019 to April 2021 (24 Months)

    Duties and Responsibilities:

    -Preparing lesson plans in accordance with students' learning needs.
    -Designing and presenting educational material.
    -Tailoring lessons to accommodate differences in learning style and speed.
    -Evaluating students' progress.
    -Preparing and disseminating progress reports at regular intervals.
    -Remaining knowledgeable about and respectful of cultural differences within the classroom.
    -Assisting students with their technical difficulties, where possible.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2021 to May 2022 (10 Months)

    Duties and Responsibilities:

    - Providing introductory information to new customers
    - Ensuring that customers are satisfied with products or services
    - Following up with clients or customers to check that they’re still satisfied with any purchases
    - Letting customers or clients know about additional products or services
    - Determining the quickest, most effective ways to answer a client’s or customer’s questions
    - Escalating queries and concerns
    -Troubleshooting common issues with a product or service
    - Working with a team & other departments to find appropriate solutions

    Admin Associate

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    March 2023 to June 2023 (3 Months)

    Duties and Responsibilities:

    In-depth knowledge of administrative recordkeeping practises.
    -Experience in handling confidential and sensitive information.
    -Excellent written and verbal communication skills.
    -Provides front-line customer service, greets visitors, answers phones, responds to email inquiries, and distributes mail.
    -Compiles and prepares documents, reports, folders, and charts.
    -Enters information from human resources, financial, or information systems.
    -Maintains reports, documentation, and operational or procedural manuals.
    -Tracks and compiles data; researches and prepares reports.
    -Interacts with supply and service vendors and serves as point of contact for space, equipment, or facility issues.
    -Coordinates with other departments in response to technical needs or to resolve problems.
    -Manages calendars which often require coordination with other staff.
    -Informs supervisor of potentially controversial matters or other key issues.
    -Coordinates and books travel plans and create for Rockstar or Top shining Employees itineraries.

    Human Resource Head (HR. Head)

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    January 2022 to February 2024 (25 Months)

    Duties and Responsibilities:

    -Schedules and organizes meetings including recording and distributing minutes.
    -Identifying, evaluating and solving hiring challenges.
    -Recruiting top talent to higher positions.
    -Recruiting local manpower with a different educational attainment category for specific vacancy
    -Job posting, Job interviews to screening and orientation company house rules and contractors policy
    -Assisting Employee Contract Signing, Offboarding, Resignation Clearance. 
    -Monthly Onsite visit in different Demolishment Projects, Over all managing All HR matters 
    -Mediating and suggesting solutions to employee and contractors disputes
    -Interviewing potential candidates and making recommendations and referrals for specific places and vacancies
    -Compiling information about compensation and benefits packages based. 
     -Provide reports on all areas of HR, Payroll, Time Tracking and Learning and Development, including the application of Employment Law, HR policy, Employee Relations with best practice and workforce  development.
    - Advise and strategise on the development of effective employment policies across the company.  
    -Provide professional leadership, support and development to HR staff, in order to increase knowledge, share best practice and to ensure that relevant professional standards are met.
    -Ensure that the company complies with current regulations, accepted professional standards, policies and procedures and legislation (including legislation on data protection, the Equality Act and health and safety).  
    -Manage the execution of the HR Strategy and core areas of the HR department including Recruitment, -Employee Relations, Workforce Administration, Employee Engagement, Payroll, Reward and 
    -Recognition, as well as maintaining and improving HR systems and management of the HR budget.  
    -Drive the continuous improvement agenda with focus on engagement & welfare activities, maximising productivity, devolving HR responsibilities to line managers and building leadership capability.
    -Take a lead role in transforming and strengthening the organizational culture, ensuring that the company values and approach are displayed.
    -Execute a plan for diversity, equality, and inclusion that aligns with company values, business strategy and commitments.
    -Regularly coach, mentor and support senior and high potential colleagues to identify individual strengths and development needs, develop and maintain effective relationships and encourage retention.
    -Ensure managers are sufficiently skilled and enabled to access appropriate guidance and information to manage workforce issues. 

    Education History

    Field of Study:

    Psychology

    Major:

    Psychology

    Graduation Date:

    January 1, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Project Planning, Customer acquisition management, Preventive action, Written Communication, Time Management, Recruiting, Employee engagement, Recruiter Customer Service,

    INTERMEDIATE ★★

      CanvaCorporate communications

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15826090438
    • Internet Type: DSL
    • Hardware Type: Laptop
    • Brand Name: Dell Inspiron 14 7000 (Intel Core i7)
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Shanylow

    Candidate ID: 541278


    ADVANCED

      Airline Ticketing, Customer Service, Data Entry, Booking Assistance...

    INTERMEDIATE

      Call Handling, Contact Verification, Conflict resolution, Online Teaching...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Central Standard Time New Zealand Daylight Time Alaska Standard Time US Central Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Shanylow has a bachelor's degree in education and graduated as Cum Laude. She described herself as Highly organized and resourceful Virtual Assistant with years of experience seeking to leverage my proven skills in communication, time management, and administrative support to streamline your operations and boost your productivity.
    • She was proficient in having these skills and tools:
      • communication skills both oral and written.
      • Time management and organization
      • Administrative skills
      • Technical Proficiency Strong Attention to Detail
      • Teamwork and collaboration
      • Time management and organization
      • Problem-solving and critical thinking
      • Adaptability and resilience
      • Prioritization and planning
      • Amadeus
      • Citrix
      • GDS
    • She has been an English Teacher for couple of months. Teaching (kids, young professionals, adults) in a clear term to build proficiency, and introducing ways to help them overcome language barriers.
    • She's been a Customer Service Representative for 2 years for 2 BPO companies. Working with Singapore Airlines booking, and handling customer's concerns, queries, and complaints. Working with Xirius XM account assists and solves customers' concern in a timely manner.
    • She has been a Medical Virtual Assistant for 1 year. Scheduling Appointments - Identifying and proposing suitable appointment times based on both the client's and the company representative's availability. Communicating clearly and efficiently to ensure all relevant details are confirmed, including location, date, time, and purpose of the meeting. Data entry - managing patient data entry and performing patient record audits. Ensuring patient data is entered accurately and securely in accordance with HIPAA regulations. dating calendars and scheduling tools to reflect new appointments.
    • Shanylow can start ASAP and open for full time roles.
     
    Predictive Index Behavioral Profile - Adapter
     
    Strongest Behaviors
     Shanylow will most strongly express the following behaviors:
    • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
    • Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.
    • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
    • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
     
    Behavioral Summary
    Shanylow is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

    Upon completing a task, they will exhibit a higher degree of sociability, yet when facing an impending challenge, they are more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet they generally prefer a degree of predictability.
     

    Employment History

    Virtual Assitant

    Industry:

    Healthcare / Medical

    Employment Period:

    April 2023 to January 2025 (20 Months)

    Duties and Responsibilities:

    • Scheduling Appointments
    • Identifying and proposing suitable appointment times based on both the client's and the company representative's availability.
    • Communicating clearly.
    • Ensure all relevant details are confirmed, including location, date, time, and purpose of the meeting.
    • Data entry: managing patient data entry, and performing patient record audits.
    • Ensuring patient data is entered accurately and securely in accordance with HIPAA regulations. dating calendars and scheduling tools to reflect new appointments.

    Customer Service Representative

    Industry:

    Healthcare / Medical

    Employment Period:

    October 2020 to January 2023 (27 Months)

    Duties and Responsibilities:

    • Ensured eligibility
    • Verified benefits
    • Checked claims status for patients, including those covered by Medicare 
    • Medicaid and United Healthcare.

    Customer Service Representative

    Industry:

    Entertainment / Media

    Employment Period:

    December 2019 to April 2020 (4 Months)

    Duties and Responsibilities:

    • Timely and effective customer service.
    • Resolved issues
    • Built trust and loyalty
    • Leading to increased customer retention and positive feedback.

    Customer Service Representative

    Industry:

    Travel / Tourism

    Employment Period:

    April 2018 to January 2019 (9 Months)

    Duties and Responsibilities:

    • Dedicated Travel Account Agent for Singapore Airlines.
    • Provided exceptional customer service.
    • Assisting booking patients with resolving any issues and ensuring a smooth travel experience.

    ENGLISH TEACHER

    Industry:

    Education

    Employment Period:

    January 2023 to April 2023 (2 Months)

    Duties and Responsibilities:

    • Teaching (kids, young professionals, adults) in a clear terms  
    • Build proficiency,
    • Introducing ways to help them overcome language barriers

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    English

    Graduation Date:

    March 21, 2018

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Airline Ticketing, Customer Service, Data Entry, Booking Assistance, Insurance Consulting,

    INTERMEDIATE ★★

      Call HandlingContact VerificationConflict resolutionOnline TeachingInbound Calls

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15830371123
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (11th Generation i5 8 core 2.40GHz)
    • Processor: 11th Generation i5 8 core 2.40GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.33/hr

    John

    Candidate ID: 538962


    ADVANCED

      Canva, Salesforce CRM, eBay, Web Hosting...

    INTERMEDIATE

      B2B, Customer Relations, Data Entry, eCommerce...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    US Pacific Standard Time UK London New Zealand Daylight Time Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • John Gerwin has a bachelor's degree in Information Technology. He has been working for 5 years handling different roles such as Customer Care Specialist, Customer Service Representative, Executive Assistant and Operations Assistant under these companies Conduent, Teleperformance, Innovately and Permitflow. He has experience handling different kind of international clients.
    • He was proficient in using these skills and tools:
      • Proficient in Php, Html, CSS & Website hosting/builders (Wix/Godaddy/Web), with expertise in RWS Webfronts for retail management.
      • Knowledgeable in Adobe Photoshop, Figma & Canva, enabling effective design and visual communication.
      • Knowledgeable with OS: Windows XP-11, Mac and Android, providing comprehensive operating system knowledge.
      • Proficient in Microsoft Office applications, facilitating efficient data processing and document creation. Software & Hardware Troubleshooting expertise, ensuring seamless system performance and issue resolution.
      • Knowledgeable in Google Suite, proficiently utilizing a wide range of tools such as Gmail, Google Docs, Google Sheets, and Google Drive for enhanced productivity and collaboration.
      • Knowledgeable and familiar with QuickBooks for business, contributing to streamlined financial management and accounting processes.
      • eBay Seller Platform: Proficient in navigating and utilizing the eBay seller platform to manage listings, handle customer relations, and optimize sales performance.
      • Cost Efficiency Analysis: Skilled in analyzing the cost-effectiveness of items, assessing profitability, and making data-driven decisions to enhance business outcomes on eBay.
      • Data Entry: Experienced in accurately and efficiently performing data entry tasks, ensuring data integrity and completeness for smooth business operations.
      • Exceptional written correspondence skills in both chat and email, delivering clear and concise communication to enhance customer satisfaction and business interactions.
    • He has been a Customer Care Specialist for 7 months. Providing Telco customer care and technical support through chat-based communication, resolving inquiries and issues promptly.
    • He was a Customer Service Representative (Email and Chat) for 3 years. Responsible in providing customer service as an email representative for a magazine publication, addressing customer inquiries and concerns. Prior to that, served as a chat support specialist for a well-known retail company in the US, offering customer care and technical support through chat-based communication.
    • He has been an Executive Assistant for 1 year. Served as point of contact between executives, employees, clients, and external partners, maintaining communication and facilitating collaborations. Managed executives' calendars and coordinated meetings, optimizing time management and scheduling. Formatted and crafted internal and external communications, including memos, emails, presentations, and reports. Played a pivotal role in managing the ecommerce business, handling data entry, cost & profit analytics, and contributing to strategic decision-making.
    • He was an Operation Assistant for 1 year. Facilitating and overseeing the permits and requirements for building constructions. Managing and ensuring adherence to complex regulations and schedules. Communicating with various municipalities regarding processes and regulations prior to submitting specific permits.
    • John Gerwin can start ASAP and open for full time and part time roles.
     
    Predictive Index Behavioral Profile - Artisan
     
    Strongest Behaviors
    John Gerwin will most strongly express the following behaviors:
    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
     
    Behavioral Summary
    John Gerwin is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; John Gerwin plans ahead, double checks, and follows up carefully on decisions and actions.
     

    Employment History

    Executive Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2022 to September 2023 (13 Months)

    Duties and Responsibilities:

    • Served as point of contact between executives, employees, clients, and external partners, maintaining communication and facilitating collaborations.
    • Managed executives' calendars and coordinated meetings, optimizing time management and scheduling.
    • Formatted and crafted internal and external communications, including memos, emails, presentations, and reports.
    • Played a pivotal role in managing the ecommerce business, handling data entry, cost & profit analytics, and contributing to strategic decision-making.

    Customer Service Representative Email AND Chat

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2018 to December 2021 (45 Months)

    Duties and Responsibilities:

    • Provided customer service as an email representative for a magazine publication, addressing customer inquiries and concerns.
    • Prior to that, served as a chat support specialist for a well-known retail company in the US, offering customer care and technical support through chat-based communication.

    Customer Care Specialist Chat

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2017 to October 2017 (7 Months)

    Duties and Responsibilities:

    • Provided Telco customer care and technical support through chat-based communication, resolving inquiries and issues promptly.

    Operations Assistant

    Industry:

    Construction / Building / Engineering

    Employment Period:

    September 2023 to December 2023 (3 Months)

    Duties and Responsibilities:

    • Facilitating and overseeing the permits and requirements for building constructions.
    • Managing and ensuring adherence to complex regulations and schedules.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information System

    Graduation Date:

    March 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Canva, Salesforce CRM, eBay, Web Hosting, Calendar Management,

    INTERMEDIATE ★★

      B2BCustomer RelationsData EntryeCommercePHP Frameworks

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15727421179
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (AMD Ryzen 7)
    • Processor: AMD Ryzen 7
    • Operating System: Windows 11

    All-inclusive Rate: USD $3.75/hr

    BERNADETTE

    Candidate ID: 538672


    ADVANCED

      Appointment Setting, Outbound Appointment Setting, Administrative Skills, Administrative Support...

    INTERMEDIATE

      Call Management, Email management, Marketing, Customer Service...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Central Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Remote Staff Recruiter Comments

    • Bernadette has a bachelor's degree in Mass Communication. An organized and creative professional with proven sales and marketing skills and a desire to learn more. Fiercely competitive in my approach to acquire business, and able to handle complex situations from a strategic perspective. Gained experience working for a diverse group of organizations and clients. Presently seeking a position with a market leading, high-growth company that offers opportunities for advancement to gain more expertise. She has been working for 10 years handling and performing roles such as Team Leader & Lead Specialist, Customer Service Representative and Marketing Assistant .She has catered international clients.
    • She was exposed and proficient to the following Tasks and Skills:
      • Marketing Communications
      • Sales and Advertising
      • Basic Video and Photo Editing
      • Digital Marketing
      • Customer and Technical support
      • Creative and Imaginative
    • She has been a Marketing Assistant for 1 year. Support marketing campaigns of all company’s products Executes projects directed in maximizing company’s profits and developing sales strategies Driving online marketing campaigns Building relationship with company’s partners and clients.
    • She has experience as Customer Service Representative for 2 years. Resolves product or service problems by clarifying the customer's complaints, determining the cause of the problem. Selecting and explaining the best solution to solve the problem Following up to ensure resolution.
    • She has been an Amazon Virtual Assistant for 3 years. Responsible in increasing sales by 20%. Doing product research and analysis. Completing overhaul of Amazon store and Shopify. Worked on advertising proposals and online marketing campaigns.
    • She also has experience as Team Leader & Lead Specialist for 5 years. Manage and Monitor Team on day-day basis Guide and Mentor Team especially newbies Produce Milestone Report of the whole team Responsible for prospecting and qualifying sales leads to set appointment for Directors and Managers Providing general administrative support Build and cultivate prospect relationships by initiating communications through outbound calling and email correspondence.
    • Bernadette can start ASAP and open to part time roles.
     
    Predictive Index Behavioral Profile - Venturer
     
    Strongest Behaviors
    Bernadette will most strongly express the following behaviors:
    • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
    • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
    • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    Behavioral Summary
    Bernadette is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

    Bernadette is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.
     

    Employment History

    Team Leader AND Lead Specialist for New Business

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2018 to January 2023 (60 Months)

    Duties and Responsibilities:

    • Manage and Monitor Team on day-day basis G
    • uide and Mentor Team especially newbies
    • Produce Milestone Report of the whole team
    • Responsible for prospecting and qualifying sales leads to set appointment for Directors and Managers
    • Providing general administrative support
    • Build and cultivate prospect relationships by initiating communications through outbound calling and email correspondence

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to January 2017 (24 Months)

    Duties and Responsibilities:

    • Resolves product or service problems by clarifying the customer's complaints.
    • Determining the cause of the problem, selecting and explaining the best solution to solve the problem.
    • Following up to ensure resolution

    Marketing Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2013 to January 2014 (12 Months)

    Duties and Responsibilities:

    • Support marketing campaigns of all company's products
    • Executes projects directed in maximizing company's profits
    • Developing sales strategies
    • Driving online marketing campaigns
    • Building relationship with company's partners and clients

    Education History

    Field of Study:

    Advertising/Media

    Major:

    Mass Communication

    Graduation Date:

    January 1, 2013

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Appointment Setting, Outbound Appointment Setting, Administrative Skills, Administrative Support, B2B Lead Generation,

    INTERMEDIATE ★★

      Call ManagementEmail managementMarketingCustomer ServiceAdvertising

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15740354356
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: AMD Ryzen (AMD Ryzen 7 5800X 8-Core Processor)
    • Processor: AMD Ryzen 7 5800X 8-Core Processor
    • Operating System: Windows 11

    All-inclusive Rate: USD $6.62/hr

    Gina

    Candidate ID: 538373


    ADVANCED

      Administrative Support, Canva, Email management, Human Resource Management...

    INTERMEDIATE

      Google Sheets, Virtual Assistant Skills, Recruiting, Sourcing...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.31 per hour or $USD 546.76 per month

    Full Time: $USD 6.62 per hour or $USD 1146.84 per month

    Remote Staff Recruiter Comments

    • Gina has been working for 7 years as a Human Resource Specialist focusing on various facets including training and development, compensation and benefits, and recruitment. She holds a Bachelor of Science in Psychology. 
    • She supported the following tasks:
      • End-end recruitment process
      • Employee engagement and training development
      • Assist in Payroll
      • Encodes data in HRIS
      • Time Keeping
      • and other ad-hoc
    • She's exposed to different job boards like Indeed and Job Street. Microsoft Office and Google Applications
    • She can start immediately. 

    Predictive Index Behavioral Profile-  Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Gina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    HR - Corporate Services Associate

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2017 to December 2019 (26 Months)

    Duties and Responsibilities:

    ✔Monitors leave balances and other timekeeping requirements ✔Computes and validates wages, income, and deductions of the Managers ✔Processes gross computation of wages through the executive payroll system ✔Submits monthly attendance report of Managers for submission to the Compensation and Benefits Department Head ✔Assists the Superior in handling payroll / benefits concerns of Managers. ✔Prepares managers’ Certificates of Employment, as requested ✔Assist in the administration of benefits processing and request of the Managers and Executives ✔Maintains personnel files of PJLI and Affiliates managers. ✔Encodes data in the HRIS with information regarding officer’s personal data, new assignment, transfer, promotion, regularization, salary adjustment, sanction/infraction, commendation, etc. ✔Maintains the payroll system for Executives ✔Assist in the generation and creation of internal reporting requirements ✔Follows through on employee inquiries, requests and complaints with the proper authorities, if they were not addressed immediately ✔Develops, records and files necessary documents used for monitoring action taken ✔Receives new manager’s information and requirements, and checks its completeness and validity ✔Facilitates routing of Separation Clearance of separated managers to respective work units ✔Conducts orientation for on-boarding managers ✔Takes over the function of Executive Compensation and Benefits Section, if necessary.

    HR Specialist Employee Engagement AND Talent and Development

    Industry:

    Utilities / Power

    Employment Period:

    August 2022 to March 2023 (7 Months)

    Duties and Responsibilities:

    ✔Handles implementation of Employee Engagement Programs for different segments while ensuring alignment with COE HR. ✔Implements program and tools which enables organization to regularly get feedback on organizational climate and health to improve effectiveness. ✔Collaborates with the Marketing Department for relevant corporate materials needed for events and announcements. ✔Prepares org announcement for new hires and other employee movements ✔Releases necessary employee communications ✔Design a training feedback form to be distributed after training sessions to ensure continuous improvement in the program ✔Prepare, review, and administer pre- and post-assessment to ensure learning of employees ✔Determine organizational needs of the company with respect to learning and development ✔Facilitate and organize New Employee Orientation, Coaching & mentoring sessions

    HR Specialist Talent Acquisition

    Industry:

    Utilities / Power

    Employment Period:

    March 2023 to June 2023 (2 Months)

    Duties and Responsibilities:

    ✔Manage the end-to-end recruitment process from requesting proper documentation, job posting to different job portals, sourcing of potential candidates, conducting interviews and coordinating assessment schedules, to extending a job offer to the chosen candidate ✔Handle internal applications from regular internal job postings, coordinating interview schedules and assessments to extending feedback regarding the employee’s internal application ✔Perform salary analysis with reference to the existing incumbents and / or to employees who hold the same level across the organization to ensure market alignment and competitiveness ✔Ensure that manpower requirements are filled-in within the agreed turn-around time (TAT) per job level ✔Maintain good relationships and ensure regular calibration with hiring managers to ensure hiring needs are achieved ✔Ensure good applicant experience through proper coordination and transparency all throughout the recruitment process ✔Offer insightful feedback to candidates to project that the Company’s brand is caring especially to one’s personal and professional development

    HR - Technical Training

    Industry:

    Oil / Gas / Petroleum

    Employment Period:

    December 2019 to February 2022 (26 Months)

    Duties and Responsibilities:

    ✔Handles all internal or in-house technical training and its related activities for the JGSP Group. ✔Selects subject matter expert, arrange schedule and venue, and provides logistics needed for the training. ✔Coordinates additional services including technical devices, meals, and refreshments, etc. ✔Organizes Orientation Program for new hires. ✔Responsible for the maintenance and control of training documents. ✔Reviews document (SOP, WIP) as assigned. ✔Conducts proper disposal of related documents and records as per the identified retention schedule. ✔Reports post evaluation results within one month after training/program completion. ✔Addresses concerns and inquiries regarding courses, schedules, and venues. ✔Updates technical training database every week. ✔Prepares the monthly and weekly performance report of the department to be submitted to the Technical Training Manager. ✔Attends planned training/s as per schedule. ✔Performs office clerical duties such as organizing office supplies as well as copying and scanning documents. ✔Additional responsibilities may be assigned at the sole option of the company. ✔Reports directly to the Technical Training Manager.

    Compensation and Benefits Specialist

    Industry:

    Food & Beverage / Catering / Restaurant

    Employment Period:

    January 2017 to August 2017 (7 Months)

    Duties and Responsibilities:

    ✔Ensures that compensation practices are in compliance with current legislation (pay equity, human rights, etc.) ✔Uses various methods & techniques to make databased decisions on direct financial, indirect financial and non-financial compensations. ✔Ensures the accurate timekeeping of all the Employees. ✔Ensures on-time delivery of all timekeeping data. ✔Generates procedures, policies and work instructions for all activities. ✔Applies and consistently practices self-management to be effective and efficient in their role.

    HR Project Specialist

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    November 2023 to February 2024 (3 Months)

    Duties and Responsibilities:

    - Manage end-to-end recruitment of blue collar workers, such as Warehouse assistants - Conducting interviews and new employee orientation - Monitor the attendance of the employees - Address concerns of the employees - Prepare the weekly payroll and credit the salaries - Prepare the weekly report for the weekly huddle with team - Conduct a program seminar to the employees - Manage the online job platform - Coordinate with different employers regarding possible partnership (job placement)

    Education History

    Field of Study:

    Psychology

    Major:

    Psychology

    Graduation Date:

    March 29, 2016

    Located In:

    Philippines

    License and Certification: :

    Psychometrician


    Skills

    ADVANCED ★★★

      Administrative Support, Canva, Email management, Human Resource Management, Hiring, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, MS Teams, Google Calendar,

    INTERMEDIATE ★★

      Google SheetsVirtual Assistant SkillsRecruitingSourcingInterviewing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: [URL=https://www.speedtest.net/result/15936895643][IMG]https://www.speedtest.net/result/15936895643.
    • Internet Type: DSL
    • Hardware Type: Laptop
    • Brand Name: Lenovo ThinkPad (intel core i5 vpro)
    • Processor: intel core i5 vpro
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.39/hr

    Bernice

    Candidate ID: 538218


    ADVANCED

      Project Management, Social Media Management, Executive Assistance, Communication Skills...

    INTERMEDIATE

      Graphic Design, LinkedIn Lead Generation, Brand Management, Customer Service...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    • Bernice has been an Executive Assistant for 4 years. She has a degree in Interior Design. She worked with Real Estate, Dentistry and EA Coaching Industry clients based in the  US and Latin America.
    • She was tasked with Scheduling, Task Management, Marketing, Simple Graphic Design, Social media postings and management, Email Management: invoicing and travel and accommodation arrangements. She provides company branding, creates social media marketing content for clients’ social platforms, and manages communities. She was responsible for communicating with clients and stakeholders ensuring all inquiries were responded and concerns were addressed.
    • She used the following Software:
      • Slack
      • Google Workspace
      • Ring Central
      • Avaya
    • She can start ASAP and is open for full-time and part-time.
    Predictive Index Behavioral Profile -  Venturer 

    Strongest Behavior
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged
    • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
    Behavioral Summary

    Bernice is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when she believes she are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. She have a lot of confidence in herself, their own knowledge, ability and decisions.

    Bernice is an ingenious and innovative problem-solver and troubleshooter. She has an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. She will drive hard to get things done her own way, and quickly. A self-starter who initiates makes decisions, and assumes responsibility for those decisions.  She has a strong competitive drive, is ambitious, and will drive hard to achieve goals. Her sense of urgency and impatience for results will put pressure on others as well as on herself.


     

    Employment History

    Merchandising and Public Relations Head

    Industry:

    Entertainment / Media

    Employment Period:

    November 2019 to January 2020 (2 Months)

    Duties and Responsibilities:

    • Management of licensing, procurement, warehousing, distribution, inventory, and documentation of official merchandise.

    Guide

    Industry:

    Travel / Tourism

    Employment Period:

    December 2017 to October 2019 (22 Months)

    Duties and Responsibilities:

    • Activity lead, safety assurance of equipment, customer traffic management, and ground safety control, and client management.

    Leasing Senior Manager

    Industry:

    Retail / Merchandise

    Employment Period:

    August 2016 to December 2017 (16 Months)

    Duties and Responsibilities:

    • Management of clients, leases, and contracts; creation of business plans for new malls and existing mall redevelopment.

    Construction Project Manager/Business Development/Outdoor Projects Officer

    Industry:

    Retail / Merchandise

    Employment Period:

    April 2013 to June 2017 (50 Months)

    Duties and Responsibilities:

    • Management and curation of retail brands, asset management, retail trend forecast, and brand book development.
    • Development and management of business support programs through tourism projects, community partnerships, and CSR programs.
    • Design and project management of store constructions, fit-outs, and event staging; and management of construction guidebook.

    Creative Artist

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2008 to January 2009 (12 Months)

    Duties and Responsibilities:

    • Development of marketing campaigns for Printed and digital media.
    • Production assistant for product photo and TV ad shoots. Marketing Graphic Design

    Freelance Virtual Assistant

    Industry:

    Employment Period:

    December 2020 to October 2023 (34 Months)

    Duties and Responsibilities:

    • Executive Assistant - Remote managing operations, emails, streamlining schedules, clients, and databases.
    • Social Media Marketing Specialist - Provides company branding, creates social media marketing content for clients’ social platforms, and manages communities.
    • Customer Service for Email and Chat Support - Communicates with clients and stakeholders ensuring all inquiries are responded and concerns are addressed.
    • Operations Assistant Ensures all tasks are delegated to the team, monitored, delivered on time and properly dealt with.

    Project and Administrative Assistant

    Industry:

    Employment Period:

    July 2024 to January 1970 (654 Months)

    Duties and Responsibilities:


    Education History

    Field of Study:

    Architecture

    Major:

    Interior Design

    Graduation Date:

    January 5, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Project Management, Social Media Management, Executive Assistance, Communication Skills, Operations Management,

    INTERMEDIATE ★★

      Graphic DesignLinkedIn Lead GenerationBrand ManagementCustomer ServiceAsana

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15699767542
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MacBook Air (1.6 GHz Dual-Core Intel Core i5)
    • Processor: 1.6 GHz Dual-Core Intel Core i5
    • Operating System: MacOS X

    All-inclusive Rate: USD $7.85/hr

    Amor

    Candidate ID: 537524


    ADVANCED

      Email management, Microsoft Office, Lead Generation, Google Apps...

    INTERMEDIATE

      Administrative Skills, Business Development, Data Mining, Executive Assistance...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Mourie has worn different hats in her employment in the past 6 years. She took up Information Technology in college. While studying, she helped herself with her school finances by being a working student. She held various roles in the BPO, education, NGO, and finance companies as a Call Center Agent, Office Assistant, Student Assistant, Office Admin Assistant/Data Encoder, and Business Development Consultant.
    • In April 2023, she joined an online reputation management business based in the US as a Business Development Specialist where she stayed for 8 months until it ceased its operations.
    • With these experiences, she gained proficiency in the following:
      • Lead gen using LinkedIn
      • Drafting content for social media platforms (LinkedIn, X, and Facebook)
      • Marketing research
      • Email marketing
      • Lead scraping
      • Cold-calling
      • Appointment setting
      • Data encoding
      • Telemarketing
    • She used multiple applications and tools such as Breakhold, Omni.us, ChatGPT, Yelp, Google Bard, Monday.com, HubSpot, Google Spreadsheets, LinkedIn, MS Dynamics 360, and Snov.io.
    • She can start anytime.
    • She prefers working full-time on any schedule.
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Amor will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Virtual Assistant Business Development Specialist

    Industry:

    Others

    Employment Period:

    April 2023 to December 2023 (8 Months)

    Duties and Responsibilities:

    • Lead Generation and email verification using tools like Reoon, Snov.io, and Hunter.io to avoid email bounced
    • Scrapping Leads, Clean, and Verify Existing Leads through online research and email verification tools
    • Identify new clients through online research and visiting platforms like YELP, Allbiz, BBB, and so on.
    • Create a Dashboard for all Data for easy data monitoring
    • Prompts on ChatGPT and other AI needed to make work easier.
    • Email Campaigns using Cold Email Software like Snov.io, Breakcold, and Omni.us
    • Social Media Management, Draft Social Media content using Vista Social for scheduled posting on Facebook, X (Twitter), and LinkedIn

    Business Development Consultant

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2017 to June 2018 (16 Months)

    Duties and Responsibilities:

    • Responsible for making first contact with new clients and establishing strong working rapport.
    • Worked closely with clients through follow-up calls to determine their needs to go after and ways to bring new business.
    • Recreate telemarketing scripts that will suit best oneself or clients who have very specific business development needs.
    • Identify and generate leads through digging and attending certain events to achieve internal pipeline targets and sales leads
    • Maintain and update database, and CRM based on results of calls.

    Encoder/Office Administrative Assistant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    November 2009 to March 2010 (4 Months)

    Duties and Responsibilities:

    • Encoded applicants' data in the agency database
    • Answer telephone calls and call applicants for updates concerning their application
    • Provide administrative support to the agency
    • Assist Applicants with their Applications
    • Attend/Assist applicants and expat employers during the final interview for job offer

    Office Assistant

    Industry:

    Non-Profit Organisation / Social Services / NGO

    Employment Period:

    May 2007 to September 2009 (28 Months)

    Duties and Responsibilities:

    • Provide administrative support to the organization like recording and creating the minutes of each meeting.
    • Follow-up sponsorship requests to companies for conventions and other events.
    • Perform liaison work related to the function of the organization like assisting members with their license renewal.
    • Maintain and update database and files
    • Travel and attend national board meetings and conventions to assist officers and do other secretarial tasks.

    Call Center Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2006 to December 2006 (5 Months)

    Duties and Responsibilities:

    • Outbound telemarketing
    • Market and promote products (ink and toners) and services efficiency to individuals and companies
    • Maintain revenue goals

    Student Assistant

    Industry:

    Education

    Employment Period:

    October 2003 to October 2005 (24 Months)

    Duties and Responsibilities:

    • Assist/answer students/parents' inquiries on school matters (enrollments, overload, probationary, exam schedules, etc.,)
    • Do clerical work (liquidation report, filing of reimbursement, making/follow-up request, etc.,)
    • Maintain and update database and department files (Monthly reports, student grades, faculty loads, grading sheets, etc.,)  
    • Do liaison works (Distribute memos of department head to faculties or different departments/offices in the university)

    Promo Clerk

    Industry:

    Retail / Merchandise

    Employment Period:

    December 2002 to May 2003 (5 Months)

    Duties and Responsibilities:

    • Greet customers and assist them in finding the products they are looking for.
    • Answer customer inquiries and provide information on products, returns, and store policies.
    • Maintain the store's appearance, and ensure that products are well-organized and presented attractively.
    • Maintain a clean and organized work area and adhere to all safety standards.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    December 31, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email management, Microsoft Office, Lead Generation, Google Apps, Calendar Management,

    INTERMEDIATE ★★

      Administrative Skills, Business DevelopmentData MiningExecutive AssistanceLinkedIn Lead GenerationCold Calling

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Shared Room
    • Speed Test Result: https://www.speedtest.net/result/15731351524
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: MSI (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Febbie

    Candidate ID: 537219


    ADVANCED

      B2C, Call QA, Social skills, Data Entry...

    INTERMEDIATE

      Quality Assurance, Mobile Browser Application, Canva, Data Entry...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    US Pacific Standard Time Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
    • She was exposed and proficient to the following tasks and tools:
      • XUI
      • DMDAPI
      • Talent Acquisition
      • Data Entry
      • Customer Support
      • MS Excel and Word
    • She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
    • She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
    • She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
    • Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.
    Predictive Index Behavioral Profile - Artisan
     
    Strongest Behaviors
    FEBBIE JANE will most strongly express the following behaviors:
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary
    FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.
     

    Employment History

    QUALITY ANALYST

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2022 to December 2023 (19 Months)

    Duties and Responsibilities:

    • Quality Assurance Agent for Wayfair Sales Representatives.
    • Evaluating agents calls to assure quality.
    • Connect with clients regarding the quality of the calls being evaluated.

    DATA ENTRY LITIGATION

    Industry:

    Law / Legal

    Employment Period:

    September 2022 to December 2022 (2 Months)

    Duties and Responsibilities:

    • Track customer's records.
    • Credit score restoration
    • File cases and check their accounts.

    APP MANAGMENT

    Industry:

    Entertainment / Media

    Employment Period:

    July 2021 to March 2022 (8 Months)

    Duties and Responsibilities:

    • Research and add live sports update on AATV streaming applications.
    • Editing logos
    • Schedule prospected customers.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2018 to January 2020 (14 Months)

    Duties and Responsibilities:

    • Talent Acquisition
    • Appointment Setter for medical and maintenance.
    • Social Media Monitoring
    • Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
    • EPA air quality monitoring for Victoria.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2017 to April 2018 (5 Months)

    Duties and Responsibilities:

    • Appointment Setter

    Rostering Coordinator

    Industry:

    Healthcare / Medical

    Employment Period:

    September 2024 to May 2025 (8 Months)

    Duties and Responsibilities:

    The Rostering Coordinator will be responsible for managing and optimizing the scheduling and rostering of our support staff (disability support workers) to ensure the highest quality of care for our clients. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with various stakeholders. The Rostering Coordinator will also contribute to capacity planning, perform administrative tasks, and support the Assistant General Manager (AGM) in various duties to ensure smooth operations. Key Responsibilities: • Roster Management: o Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements. o Create and manage staff rosters, ensuring all shifts are covered and align with client demands. o Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs. o Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies. o Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved. • Staff Coordination: o Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues. o Verify the availability of clients and support workers for planned meet and greet sessions. o Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members. o Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients. o Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery. • Client and Stakeholder Interaction: o Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling. o Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed. o Answer scheduling queries via email and phone, providing prompt and accurate information. 10 • Reporting and Documentation: o Maintain accurate records of staff availability, shifts, changes, and any related documentation. o Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines. o Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively. • Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed. o Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks. o Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery. o Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals. • General Duties: o Manage the flow of people and operations, ensuring smooth coordination across departments. o Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets. o Perform other administrative tasks as required to support the overall functioning of the organization.

    Technical Service Representative

    Industry:

    Employment Period:

    October 2012 to January 2013 (3 Months)

    Duties and Responsibilities:

    We handle sim card and phone activations. We also help top up their phone.

    Technical Service Representative

    Industry:

    Employment Period:

    November 2014 to June 2015 (7 Months)

    Duties and Responsibilities:

    We diagnose and resolve customers' internet connection issues.

    Customer Service Representative

    Industry:

    Employment Period:

    October 2017 to April 2018 (6 Months)

    Duties and Responsibilities:

    Scheduled repairs for washing machines (Scheduler).

    Customer Service Representative

    Industry:

    Employment Period:

    November 2018 to January 2020 (14 Months)

    Duties and Responsibilities:

    We conduct initial interview for potential applicants for the company. We schedule maintenance and repairs for malls, convenience stores, parking meters, house/office cleaning, House call Doctors, council properties. We tend to customer's concerns for telephone and internet connections, shipping concerns, appointment update, and transfer calls. We Monitor EPA, send hourly reports, work with council staff like rangers/parking and police officers, monitor social media sites for the council, coordinate with company's I.T staff both offshore and local for any raised concerns from the councils and office staff.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2018 to January 2020 (14 Months)

    Duties and Responsibilities:

    We conduct initial interview for potential applicants for the company. We schedule maintenance and repairs for malls, convenience stores, parking meters, house/office cleaning, House call Doctors, council properties. We tend to customer’s concerns for telephone and internet connections, shipping concerns, appointment update, and transfer calls. We Monitor EPA, send hourly reports, work with council staff like rangers/parking and police officers, monitor social media sites for the council, coordinate with company’s I.T staff both offshore and local for any raised concerns from the councils and office staff.


    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Human Resource Development

    Graduation Date:

    January 9, 2024

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,

    INTERMEDIATE ★★

      Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15699311937
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: DELL (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz)
    • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $55.02/hr

    Andrea

    Candidate ID: 531457


    ADVANCED

      .NET 2.0, Administrative Skills, Financial Reports, Executive Assistance...

    INTERMEDIATE

      Appointment Setting, Cold Calling...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.44 per hour or $USD 644.52 per month

    Full Time: $USD 55.02 per hour or $USD 9536.46 per month

    Remote Staff Recruiter Comments

    • Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
      • Email management
      • Appointment Setting
      • Customer Service
      • Research
      • Financial Management
      • Invoices
      • Bookeeping
      • Data management
      • Digital Marketing
      • Phone Support
      • Property Management
      • other admin tasks
    • She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
    • She can start immediately for any full-time job.
    • Can consider any time zone.
    Predictive Index Behavioral Profile-  Promoter

    Strongest Behaviors
    • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
    • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
    • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
    Behavioral Summary

    ANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


    Employment History

    Executive Virtual Assistant

    Industry:

    Others

    Employment Period:

    May 2019 to June 2021 (25 Months)

    Duties and Responsibilities:

    • Personal Assistant to the CEO: Provided dedicated support to the CEO of a Blockchain NFT company, ensuring their day-to-day tasks and priorities were efficiently managed.
    • Financial   Management: Managed financial activities using finance management tools like Xero/Wave, including budget tracking, expense reports, and invoice processing, contributing to the company's fiscal stability.
    • Strategic Planning: Assisted in the development and execution of business strategies by gathering data, conducting data analysis, and presenting insights to facilitate data-driven decision-making.
    • Meeting Coordination: Scheduled and coordinated training sessions, meetings, and appointments, ensuring a streamlined and efficient calendar for the CEO.
    • Reporting: Compiled and prepared weekly reports for the CEO, summarizing key performance indicators and progress toward company objectives.
    • Customer Service: Provided exceptional customer service, addressing inquiries and resolving concerns promptly, enhancing customer satisfaction.
    • Data Management: Efficiently handled data entry tasks and data analysis, ensuring data accuracy and utilizing analytical skills to derive meaningful insights for strategic decision-making.
    • CRM Maintenance: Managed and maintained the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for improved client interactions.
    • Community Management: Actively engaged with the online community, fostering positive relationships, addressing questions and concerns, and moderating discussions to ensure a positive and productive online presence.
    • Operations Management and Support: Managing and supporting day-to-day operations, ensuring seamless workflow and process optimization.
    • Digital Marketing: Managed social media channels, overseeing content creation, scheduling, and audience engagement. Conducted email marketing campaigns, leading to increased customer reach and engagement.
    • Ad Hoc Tasks: Demonstrated flexibility by effectively handling various ad hoc tasks and projects as needed, ensuring the smooth operation of daily operations and special initiatives.
    • Versatile Contributor: Adapted to diverse roles and responsibilities, indicating a readiness to take on new challenges and tasks beyond the outlined duties.

    Customer Service Representative

    Industry:

    Retail / Merchandise

    Employment Period:

    June 2021 to February 2022 (7 Months)

    Duties and Responsibilities:

    • Worked for an e-commerce retail company, providing exceptional customer service by handling inbound calls, resolving inquiries, and ensuring customer satisfaction.
    • Demonstrated adaptability by transitioning into email support in addition to managing inbound and outbound calls, effectively addressing customer concerns through multiple communication channels.

    Real Estate Executive Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    March 2022 to September 2023 (18 Months)

    Duties and Responsibilities:

    • Personal Assistant to the CEO: Provided dedicated personal support to the CEO within the real estate industry, managing their schedule, handling confidential matters, and ensuring efficient daily operations.
    • Travel Arrangements and Personal Tasks: Managed travel arrangements, including booking flights, accommodations, and transportation, while also efficiently handling personal tasks such as online shopping for equipment and other necessities, ensuring the CEO's convenience and efficiency.
    • Financial Management: Managed financial activities using Xero/Quickbooks/Square/Wave, including budget tracking, expense reports, and invoice processing and income tracking.
    • Property Management: Actively contributed to property management by overseeing property maintenance, ensuring that properties were in excellent condition for guests and tenants. This included finding and managing suppliers for property upkeep, repairs, and renovations.
    • Guest support VA/ Rental VA: for guests and new tenants, ensuring seamless reservations and tenant satisfaction. Involves exceptional customer service.
    • Property sourcing
    • CRM   Management:   Effectively managed the   Customer   Relationship, ensuring accurate and up-to-date customer information for improved client interactions and enhanced guest experiences.
    • Digital Marketing: Managed digital marketing efforts, including social media management, creating   newsletters, and   email   marketing   campaigns,

    Executive Assistant | Operations Assistant

    Industry:

    Education

    Employment Period:

    October 2023 to March 2024 (5 Months)

    Duties and Responsibilities:

     Software as a Service (SaaS) Company  Bookkeeping: Managed financial activities, including bookkeeping tasks, using Xero and Wave. Ensured accurate records of financial transactions, contributing to the company's fiscal stability. Handles accounts payable and accounts receivable.  Social Media Engagement: Orchestrated engaging social media strategies to enhance the company's online presence. Crafted and scheduled posts, fostering connections with the audience and promoting brand visibility.  CRM Management: Spearheaded the management of the Customer Relationship Management (CRM) system. Ensured accurate and up-to-date customer information, contributing to improved client interactions.  Market Analysis: Conducted comprehensive market analyses, providing valuable insights for strategic decision-making. Monitored industry trends and competitor activities, staying abreast of the evolving SaaS landscape.  Operations Support: Collaborated with cross-functional teams to optimize operational processes. Assisted in the development and execution of business strategies, contributing to overall efficiency.  Executive Support: Undertook responsibilities ranging from scheduling and meeting coordination to ad hoc tasks. Maintained a high level of confidentiality while handling sensitive information.

    Executive Assistant | Operations Assistant

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    April 2024 to August 2025 (15 Months)

    Duties and Responsibilities:

    Project/Contract based. Client needs streamlining of his day to day operations.  Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.  Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.  SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.  CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.  Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.  Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.  Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

    Executive Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    September 2024 to January 2025 (4 Months)

    Duties and Responsibilities:

    Project/Contract based  Bookkeeping: Managed financial records, including tracking expenses, invoicing clients, and reconciling accounts to ensure accurate financial reporting.  Social Media Management: Created and scheduled engaging content across various social media platforms, fostering community interaction and enhancing the coach’s online presence.  Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.  Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.  CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.  Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.  Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

    Executive Assistant Bookeeper

    Industry:

    Employment Period:

    July 2021 to February 2022 (7 Months)

    Duties and Responsibilities:

    Digital Presence Enhancement: Executed SEO strategies and Yoast optimization for the firm's online content, improving visibility and attracting potential clients. • Developed and maintained a blog to showcase the firm's expertise and insights in the accounting industry. • Financial Management: Handled bookkeeping tasks to contribute to the financial stability of the firm. Used Xero, Wave and Zoho Books. • Strategic Communication: Curated and distributed monthly newsletters to keep clients informed about industry updates, tax advice, and firm highlights. • Personal Assistant: Provided dedicated support to the firm's owner and tax advisor in managing day-to-day tasks and priorities. • Assisted in personal matters, contributing to the overall efficiency and well-being of the owner.

    Executive Assistant to a Coach

    Industry:

    Employment Period:

    May 2024 to August 2024 (3 Months)

    Duties and Responsibilities:

    Coaching Business: Microsoft Related Apps Coaching and Tutorial • Project/Contract based. Client needs streamlining of his day to day operations. • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities. • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly. • SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process. • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations. • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives. • Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions. • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

    Education History

    Field of Study:

    Engineering (Mechanical)

    Major:

    Diploma in Mechanical Engineering Technology

    Graduation Date:

    July 22, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      .NET 2.0, Administrative Skills, Financial Reports, Executive Assistance, Executive Support, Digital Marketing, Social Media Management, Social Media Marketing, Account Management, Bookkeeping, Xero, QuickBooks, Project Management, Operations Management, Property Management, Customer Service, Email Support, Email Marketing, Personal Assistance, Email management, Calendar Management, Zoho CRM, Marketing automation, Website Management, Website Builder, CRM,

    INTERMEDIATE ★★

      Appointment SettingCold Calling

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15488326581
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ACER (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.87/hr

    Ray

    Candidate ID: 529861


    ADVANCED

      Customer Service, IT Technical Support, Microsoft Office, Google Apps...

    INTERMEDIATE

      Customer Experience, Technical Support, Phone Support, Escalations...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.33 per hour or $USD 635.63 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • RJ has a bachelors degree in Computer Science and has been working for almost 8 years in the business process outsourcing companies handling roles such as Technical Support, Customer Service Representative, Process Associate, Lead Generation Specialist and back office admin, handling accounts such as IT Software, Warehouse, healthcare, financial and food delivery services. He has catered to US and UK Clients.
    • Within his 8 years professional work experiences in the BPO companies, he was promoted to SME, QA and Team Leader.
    • He was exposed to the following tasks:
      • Phone Support
      • Customer Service
      • Technical Support
      • Processing Claims
      • Shipment
      • Administrative tasks
    • He is proficient in using tools such as Microsoft Office, Google Apps, Programming languages: Visual Basic 6.0 and .net, PHP. Zendesk, Shopify and Amazon.
    • He can start ASAP, amenable to working ane shifts and open to any full-time or part-time roles.
    Predictive Index Profile - Strategist

    Strongest Behaviors
    • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
    • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
    • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
    • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
    Behavioral Summary

    Ray John is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

    Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Ray John takes work and responsibilities very seriously and expects others to do the same.


    Employment History

    Customer experience executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2021 to October 2023 (25 Months)

    Duties and Responsibilities:

    • Handle agents questions about the process
    • Answer escalations ticket if necessary, create hourly reports.
    • Review incoming tickets and properly dispose duplicate tickets

    Lead Generation Specialist Transparent BPO Health card lead generation specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2021 to August 2021 (6 Months)

    Duties and Responsibilities:

    Call customers that might need to upgrade their current health care subscription. Offer other health care products such as hearing aids and death insurances.

    Technical Support Representative Cyber Security Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2023 to September 2023 (5 Months)

    Duties and Responsibilities:

    • Troublesooting, downloading and installing ExpressVPN on Windows, iOS, Android, Mac and routers.

    Customer Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2022 to March 2023 (6 Months)

    Duties and Responsibilities:

    • Review claims and provide correct medical codes so Insurance company can understand the decisions on claims.

    Technical Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2020 to February 2021 (3 Months)

    Duties and Responsibilities:

    • Correct product dimentions, Check product stocks in Shopify/Amazon and other selling platforms. Review and direct product that needs to be replaced or reorder.

    Customer Service Associate Concentrix

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2019 to February 2020 (12 Months)

    Duties and Responsibilities:

    • Process payment, Lost and stolen card reports and review their montly statements.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2018 to February 2019 (4 Months)

    Duties and Responsibilities:

    • Review orders, check order status and resolve any problem with the food that was delivered to the customers.

    Process Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2017 to May 2018 (11 Months)

    Duties and Responsibilities:

    • Process payment, Lost and stolen card reports and offer sales or upgrades to their existing credit cards.

    Technical Service Representative II

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to May 2017 (20 Months)

    Duties and Responsibilities:

    • Troublesooting, downloading and installing office/windows apps on computers.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Balanga City, Bataan

    Graduation Date:

    March 27, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer ServiceIT Technical SupportMicrosoft OfficeGoogle Apps

    INTERMEDIATE ★★

      Customer Experience, Technical Support, Phone SupportEscalationsQuality AssuranceCustomer ServiceLead Generation

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15514306400
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Asrock (Ryzen 5 3500x)
    • Processor: Ryzen 5 3500x
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    Grace

    Candidate ID: 529776


    ADVANCED

      Customer Service, Data Collection, Finance, Data Entry...

    INTERMEDIATE

      ...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Grace has been working for more than ten years in various BPO companies. She was previously a Customer Service Representative, Debt Advocate, E-commerce Customer Service Associate, and Collections Agent and was promoted as a Team Performance Manager/Team Leader where she handled escalations and provided coaching and quality assurance.
    • She has been providing customer support via emails, phone calls, and chats to the US, AU, and European clients.
    • Overall, she is competent in performing the following tasks:
      • Collections
        • collecting debts, skip tracing, data entry, investigating, negotiating, and coordinating with banks
      • E-commerce
        • provide product knowledge, track orders, update subscriptions, process billing/payments, process cancellations of orders
    • She is proficient with Debtrak, ZOHO CRM, Zendesk, Georgias, and Shopify.
    • She is available to start immediately.
    Predictive Index Behavioral Profile - Controller
    https://www.predictiveindex.com/reference-profile/controller/


    Strongest Behaviors
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follows up to ensure they’re done properly and on time.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary
    Grace Ann is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. She has the drive to get things done right and in accordance with established standards of accuracy and quality.

    She is a conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she is talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.


    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2009 to April 2011 (23 Months)

    Duties and Responsibilities:

    • Handling multiple types of calls from members, businesses, and dealers.
    • Meeting designated goals for AHT (Average Handling Time) per call in a high-volume call center
    • Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service.
    • Enroll the vehicle, input personal subscriber information to a new or current account, and activate the OnStar service.
    • Present offers to customers to encourage upgrade and or purchase of additional OnStar service.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2011 to July 2012 (14 Months)

    Duties and Responsibilities:


    We answer incoming calls for our customer subscription inquiries such as follows:
    • Certain channels not working which may require basic troubleshooting or a subscription upgrade.
    • Customers calling to cancel the service or downgrade their subscription, which we either assist to a different subscription or transfer to the retention team.
    • Upsell customer to a new radio subscription or encourage them to upgrade their existing one.
    • Assist customers to understand their basic billing inquiries.

    Debt Collector

    Industry:

    Property / Real Estate

    Employment Period:

    March 2012 to June 2023 (135 Months)

    Duties and Responsibilities:

    • Contact current and previous tenants to collect outstanding rent.
    • Discuss and collect fees for any damages incurred by tenants during their occupancy
    • Discuss to customers how their debts will impact their credit file and the benefits of settling their debts

    Team Performance Manager

    Industry:

    Banking / Financial Services

    Employment Period:

    August 2015 to April 2021 (68 Months)

    Duties and Responsibilities:

    • Develop strategies and structures that will make my work and my team's work effective and efficient.
    • Perform quality and compliance audit activities for corrective plans. This is to ensure I am able to supervise all processes and procedures.
    • Make calls to all types of overdue accounts and discuss an efficient flexible option that suits customer's financial situation.
    • Achieve goals or target set in a timely manner.

    Debt Advocate

    Industry:

    Banking / Financial Services

    Employment Period:

    August 2021 to December 2022 (16 Months)

    Duties and Responsibilities:

    • Create a summary of the investigation of the responsible lending obligation via email to banks.
    • Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks.
    • Provide consistent updates on the investigation process to banks via email
    • Contact banks via email to request for missing credit disclosure or application requirements

    Customer Service Representative

    Industry:

    Retail / Merchandise

    Employment Period:

    April 2021 to February 2023 (22 Months)

    Duties and Responsibilities:

    Provide assistance in product knowledge, tracking updates, payment queries, offering promos, cancellation of orders, upgrading/downgrading of subscriptions and
    order/billing disputes via email and chat.

    Chat Support Representative

    Industry:

    Banking / Financial Services

    Employment Period:

    January 2023 to July 2023 (6 Months)

    Duties and Responsibilities:

    • Responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes
    • Guiding users on how to buy and sell crypto
    • Providing market updates according to their place of origin
    • Handle and resolve appeals against possible scammers

    Customer Service Agent

    Industry:

    Others

    Employment Period:

    October 2007 to April 2009 (18 Months)

    Duties and Responsibilities:

    • Assist and process customers' credit card applications over the phone.
    • Once approved, we offer insurance and bank card transfers. If declined, we politely advise them and encourage them to re-apply after a certain number of months.
    • We must meet a certain average handling time per call.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Supply Chain Management

    Graduation Date:

    January 2, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Data Collection, Finance, Data Entry, Debt settlement, Administrative Support,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15471336183
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz)
    • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.87/hr

    Michile

    Candidate ID: 528578


    ADVANCED

      Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...

    INTERMEDIATE

      Administration, Accounting, Customer Service, Order Processing...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
    • She was exposed to the following tasks:
      • Phone Support 
      • Accounting
      • Order Management
      • Invoicing
      • Purchasing
      • Data Entry
      • Amazon Seller Central Management 
      • Web Research
      • Product Research
      • Social Media Management
      • Photo Editing
      • Appointment Setting
      • B2B Lead Generation
      • Email and SMS  Management 
      • Administrative Tasks
    • She is proficient in using tools such as:
      • Oracle Netsuite System
      • Microsoft Dynamix AX
      • Amazon Seller Central
      • Monday.com
      • Hi-Pages
      • Houzz
      • QUICKBOOKS
      • XERO - 3 months 
      • Invoice2go
      • INVENTORY LAB
      • Microsoft Office Products
      • Google Docs
      • Discord
      • Slack
      • Canva
      • Keap Infusionsoft CRM
      • Shopify - 9 months
      • FB | IG | Linked In | Wordpress
    • She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
    Predictive Index Profile - Altruist

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


    Employment History

    JOINERY SERVICES FAMILY BUSINESS - Australian Client

    Industry:

    Others

    Employment Period:

    January 2023 to October 2023 (9 Months)

    Duties and Responsibilities:

    • Data Entry - updating of Lead Generation status on Monday.com
    • Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
    • Email and SMS Management - replying to customers messages via Email and responding via SMS
    • Lead Generation - Research on various topics.
    • Adding Products on Shopify
    • Creating Invoice via Invoice2go.com

    SOCIAL MEDIA MANAGER

    Industry:

    Property / Real Estate

    Employment Period:

    January 2023 to September 2023 (8 Months)

    Duties and Responsibilities:

    • Create Canva Designs
    • Social Media Management (FB Personal, FB Page, IG and Facebook Group)
    • Create and Send Email Broadcast to Clients

    ADMINISTRATIVE/EXECUTIVE VA

    Industry:

    Retail / Merchandise

    Employment Period:

    June 2022 to January 2023 (7 Months)

    Duties and Responsibilities:

    • Data Entry
    • Email Management
    • Inventory Management
    • Cash Flow Creation
    • Seller Central Management
    • Payroll Processing

    PRODUCT RESEARCHER VA

    Industry:

    Retail / Merchandise

    Employment Period:

    January 2022 to June 2022 (5 Months)

    Duties and Responsibilities:

    • Daily Product Sourcing of items to be soldin Amazon.
    • Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
    • Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
    • Data Entry
    • Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.

    PURCHASING OFFICER

    Industry:

    Others

    Employment Period:

    August 2018 to February 2020 (18 Months)

    Duties and Responsibilities:

    • Data Entry
    • Email Management
    • Online buying of Purchase Requests
    • Purchase order creation using Microsoft Dynamics AX System.
    • Monitoring of all the purchased items from the supplier (status or each ordered items)
    • Coordinates with Contractors and Suppliers about the Company's incoming Project
    • Process Supplier and Contractor Payment.
    • Supervise
    • Project implementation.
    • Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)

    PURCHASING STAFF

    Industry:

    Property / Real Estate

    Employment Period:

    May 2016 to July 2018 (26 Months)

    Duties and Responsibilities:

    • Data Entry
    • Process Purchase Orders using Oracle Netsuite System
    • Evaluates Suppliers and Contractors Pre-Qualification Requirements.
    • Receiving of Suppliers Concerns (Via Telephone & Email Communication)
    • Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
    • Preparing Supplier invoices for endorsement to the accounting department for payments.
    • Handles Pre-Bidding Conference and Technical Alignment.

    ADMINISTRATIVE PROPERTY SPECIALIST

    Industry:

    Property / Real Estate

    Employment Period:

    May 2015 to May 2016 (12 Months)

    Duties and Responsibilities:

    • Receiving of inquiries from clients and investors and assisting them in their concerns.
    • Sales and Marketing
    • Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
    • Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
    • Saturation, Telemarketing and Manning.
    • Appointment Setting
    • Processing of Documents and Payments of Clients.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2014 to April 2015 (6 Months)

    Duties and Responsibilities:

    • Receiving customer complaints and responding to customer inquiries.
    • Processing of Customer Orders.
    • Recording details of comments, inquiries, complaints, and actions taken.
    • Ensuring customer satisfaction.

    ADMINISTRATIVE ACCOUNTING STAFF

    Industry:

    Others

    Employment Period:

    April 2014 to October 2014 (6 Months)

    Duties and Responsibilities:

    • Assist members inquiry and updates members contribution and loanable amount.
    • Updates Journal entries and posting to the ledger.
    • Processing, Preparation and Releasing of cheque.
    • Prepares financial reports.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Entrepreneurship

    Graduation Date:

    January 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,

    INTERMEDIATE ★★

      Administration, Accounting, Customer Service, Order Processing, Order Management, Purchasing Management, Phone Support, Amazon Product Research, Data Entry, Lead Generation, Email management, Invoicing, Graphic DesignInventory ManagementPayroll ProcessingSocial Media ManagementSocial Media Marketing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type:
    • Hardware Type: Laptop
    • Brand Name: Lenovo (12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz)
    • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.33/hr

    JESSICA

    Candidate ID: 527652


    ADVANCED

      QuickBooks, Google Apps, Microsoft Office, Skype...

    INTERMEDIATE

      Xero Accounting, Canva, Logistics...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    Jessica is a seasoned professional with extensive experience in various facets of administrative support, travel management, and procurement. Known for her comprehensive assistance to executives, she excels in:

    • Managing schedules and appointments
    • Coordinating and managing travel arrangements for staff and expatriates
    • Facilitating the purchase orders, billing, inventory, and logistics using Quickbooks
    • Handling import/export, legal documents, and data filing
    • Utilizing the Attendance Management System for tracking
    • Responding to phone calls, emails, and various administrative tasks
    She is open to part-time positions and can start one week after getting hired
     

    Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors:

    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    • Drive to protect the company against risk by doing things in general accordance with established standards.
    Behavioral Summary:

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Jessica is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude makes her readily approachable. Jessica gets along easily with a wide variety of people.

    Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

     

    Employment History

    PURCHASER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    January 2017 to March 2023 (74 Months)

    Duties and Responsibilities:

    • To ensure cost savings, consider suppliers that offer a balance between quality and affordability
    • Evaluate proposals and quotations using a tabulation or canvass report
    • Maintain open communication channels between end-users and suppliers
    • Negotiate with vendors on price, terms, warranties, and delivery using technical and commercial evaluation
    • Use Quickbooks to manage purchase orders, billing, inventory, and logistics
    • Collect data for assigned engineers to use as a reference for project estimates

    PURCHASER

    Industry:

    Retail / Merchandise

    Employment Period:

    August 2014 to January 2017 (28 Months)

    Duties and Responsibilities:

    • Responsibilities include overseeing vendor communication
    • Analyzing purchase orders
    • Generating reports
    • Computing duties and taxes
    • Estimating landed costs
    • Creating purchase orders
    • Expediting deliveries
    • Resolving shortages, reviewing requisition orders, managing inventory, and maintaining records

    ADMIN ASSISTANT

    Industry:

    Mining

    Employment Period:

    August 2009 to July 2014 (59 Months)

    Duties and Responsibilities:

    • Assist company executives and officials
    • Manage travel arrangements
    • Handle data filing and administration
    • Facilitate purchase orders
    • Monitor stock deliveries and logistics
    • Track employee attendance
    • Respond to phone calls, emails, and other administrative tasks as directed

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Management

    Graduation Date:

    May 13, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      QuickBooks, Google Apps, Microsoft Office, Skype, Accounts Payable Management, Order Entry, Order Processing,

    INTERMEDIATE ★★

      Xero AccountingCanvaLogistics

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Shared Room
    • Speed Test Result: https://www.speedtest.net/result/15386217286
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo (Intel Core i3-7100 CPU)
    • Processor: Intel Core i3-7100 CPU
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Charity

    Candidate ID: 527041


    ADVANCED

      Salesforce CRM, Google Apps, Microsoft Office...

    INTERMEDIATE

      Administrative Support, Administrative Skills, Sales, Insurance Consulting...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
    • She was exposed to the following tasks: 
      • Sales 
      • Phone Support
      • Email Handling
      • Calendar management 
      • ESL Teaching
      • Payroll
      • Customer Service
      • Client Relations
      • Administrative tasks 
    • As a Financial advisor, her tasks are:
      • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
      • Conducts Financial Needs Analysis for interested clients and companies.
      • Handles and maintain clients and companies
        policies while in force.
    • She is proficient in using tools such as Salesforce, Google apps and MS tools.
    • She can start ASAP and open to any full-time or part-time roles.

    Predictive Index Profile - Guardian

    Strongest Behaviors

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Medical Representative

    Industry:

    BioTechnology / Pharmaceutical / Clinical research

    Employment Period:

    June 1997 to December 1998 (18 Months)

    Duties and Responsibilities:

    • Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
    • Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
    • Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
    • Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
    • Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.

    Corporate Nurse

    Industry:

    Government / Defence

    Employment Period:

    October 2001 to December 2014 (158 Months)

    Duties and Responsibilities:

    • Maintains employees health records and assists Company Physician in assessment and health management of the employees.
    • Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
    • Conducts health seminars to employees and customers.
    • Home visits injured and sick employees.
    • In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
    • Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.

    Staff Nurse

    Industry:

    Government / Defence

    Employment Period:

    November 1999 to September 2001 (22 Months)

    Duties and Responsibilities:

    • Provides high quality nursing care to the patient while following hospital and health protocols.
    • Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
    • Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
    • Assist during doctor's calls and patient's rounds.
    • Performs any other tasks assigned by the doctors and other superiors.
    • Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.

    ESL TUTOR/TEACHER

    Industry:

    Education

    Employment Period:

    April 2020 to December 2021 (20 Months)

    Duties and Responsibilities:

    • ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
    • Prepare classroom and course materials as assigned in the software provided by the company.
    • Grade students' assessments
    • Create individualized plans for students with special requirements (e.g. learning disabilities).
    • Research new teaching methods for teaching English as a second language.
    • Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
    • Follow national protocols, taboo and other social and political awareness of the country,

    Public Information Facilitator

    Industry:

    Government / Defence

    Employment Period:

    January 2015 to December 2016 (23 Months)

    Duties and Responsibilities:

    • Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
    • Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
    • Acts as Public Relations Officer to other cooperatives all throughout the country.
    • Makes and announces power interruption report to radio station and cable networks.
    • Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.

    Executive Assistant

    Industry:

    Others

    Employment Period:

    October 2016 to October 2023 (84 Months)

    Duties and Responsibilities:

    • Assist and handles all admin tasks and simple bookkeeping of the company.
    • Manages his business emails, social media account of the company for queries.
    • interacts with customers in owner's behalf and attends meeting and seminars.
    • organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
    • In charge and updates employee's welfare like health and accident insurances.
    • Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,

    Licensed Financial Advisor

    Industry:

    Insurance

    Employment Period:

    March 2019 to October 2023 (55 Months)

    Duties and Responsibilities:

    • offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
    • conducts Financial Needs Analysis for interested clients and companies.
    • handles and maintain clients and companies policies while in force.

    Education History

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 2, 1992

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Nursing

    Graduation Date:

    January 2, 1996

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Salesforce CRMGoogle AppsMicrosoft Office

    INTERMEDIATE ★★

      Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MACBOOK PRO 2020 M1 (0)
    • Processor: 0
    • Operating System: MacOS X

    All-inclusive Rate: USD $7.85/hr

    MARJORIE

    Candidate ID: 526498


    ADVANCED

      Xero, Microsoft Office, Google Apps...

    INTERMEDIATE

      Human Resource Management, Recruiting, Administrative Support, Payroll Management...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
    • She was exposed to the following tasks:
      • Timekeeping
      • Payroll
      • End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
      • Administrative tasks
    • She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
    • She is Xero certified.
    • She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
    Predictive Index profile - Altruist

    Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary 

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


    Employment History

    HR Staff

    Industry:

    Healthcare / Medical

    Employment Period:

    November 2017 to July 2018 (8 Months)

    Duties and Responsibilities:

    • To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
    • To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
    • To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
    • To request office supplies and other materials needed by the Personnel Department.
    • To update 201 files of the employees.
    • To prepare the monthly daily time record (DTR) of employees.  
    • To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
    • To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
    • To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
    • To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
    • To perform other duties as may be required by the management. 

    HR Officer Timekeeping AND Payroll

    Industry:

    Others

    Employment Period:

    December 2020 to June 2023 (30 Months)

    Duties and Responsibilities:

    • Verifies attendance, hours worked & pay adjustment of the employees within cut-off
    • Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
    • Submits employee movements for pay adjustment
    • Process Payroll Summary Report every month for locals & foreign employees
    • Process Daily, Weekly, and Monthly Payroll Report
    • Collects all the Department Schedules
    • Collect daily the raw data of their actual logs for monthly report
    • Process Monitoring Reports (Leave, tardiness etc.)
    • Send memo for tardiness and other related attendance violation
    • Maintain the employee 201 files & Employee database in the system
    • Assist in administering payroll processing of all employees
    • Performs other tasks as assigned by your superior from time to time.

    HR – Timekeeper

    Industry:

    Others

    Employment Period:

    April 2019 to March 2020 (11 Months)

    Duties and Responsibilities:

    • A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
    • A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
    • A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
    • A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
    • A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
    • A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
    • A timekeeper plays a role in the implementation of new employee orientation programs.

    HR – Timekeeper

    Industry:

    Employment Period:

    April 2019 to March 2020 (11 Months)

    Duties and Responsibilities:

    • Processes weekly timekeeping.
    • Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
    • Processes Semi weekly timekeeping.
    • Sends reports (payroll instructions, dataload adjustment and leave balance).
    • Sends OT report after every cut off (weekly & semis).
    • Generates monthly manhours.
    • Sends Perfect attendance report quarterly and annually.
    • Sends Cola report quarterly and annually to NGA.
    • Generates tardiness memo every month for 6 times late.
    • Performs other tasks as assigned by your superior from time to time.

    Education History

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 2, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 2, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 2, 2003

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    HRDM

    Graduation Date:

    January 2, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      XeroMicrosoft OfficeGoogle Apps

    INTERMEDIATE ★★

      Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei (Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz )
    • Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Darwin

    Candidate ID: 526306


    ADVANCED

      Administrative Support, Customer Service, Outbound Sales, Inbound Sales...

    INTERMEDIATE

      Bookkeeping, Calendar Management, Chat Support, Billing...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration. 
    • He attended online training for upskilling as General Virtual Assistant.
    • She was exposed to the following tasks: 
      • Phone Support - Inbound and Outbound calls
      • Customer Service
      • Lead Generation
      • B2C Campaign
      • Billing 
      • Technical Support
      • Retention
      • Sales
      • Bookkeeping
      • Administrative tasks
    • He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp. 
    • He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
    Predictive Index Profile - Controller

    Strongest Behaviors
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
    • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
    Behavioral Summary

    Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

    A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


    •  

    Employment History

    CUSTOMER SERVICE ASSOCIATE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2019 to June 2022 (33 Months)

    Duties and Responsibilities:

    • Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
    • Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
    • Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
    • Provide customer assurance and security with their data or personal information.

    Office Staff

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    June 2014 to August 2019 (62 Months)

    Duties and Responsibilities:

    • Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
    • Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.

    Medical Staff

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2024 to February 2025 (12 Months)

    Duties and Responsibilities:

    Insurance Verification and administrative task

    Education History

    Field of Study:

    Major:

    looking

    Graduation Date:

    January 2, 2018

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Support, Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana,

    INTERMEDIATE ★★

      Bookkeeping, Calendar Management, Chat Support, BillingRetentionSalesTechnical SupportPhone Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15326394287
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei (Intel i5)
    • Processor: Intel i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $6.82/hr

    Marijoy

    Candidate ID: 523925


    ADVANCED

      Administrative Skills...

    INTERMEDIATE

      Executive Assistance, Microsoft Office, Google Apps, Canva...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Eastern Standard Time US Central Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • MJ has a total of 12 years working experience handling roles like Executive Assistant, and Recruiter Administrator within manufacturing, oil and gas, and web hosting companies 
    • She is experience handling clients based in Africa and US 
    • She has in depth experience with back office administration as well as recruitment processes which include 
      • Calendar Management 
      • Email Management 
      • Taking Minutes of the meeting 
      • Scheduling applicants for interviews 
      • Reviewing applications 
      • Helping hiring managers for setting up appointments
      • Preparing training materials 
      • Liaising for onboarding candidates 
      • Doing clerical and data entry tasks 
    • She is hiring for Data Specialist, IT, SEO, Executive Assistant, and Facility Maintenance Engineer
    • She has also experience with arranging expatriate visa papers and working permits
    • She is a confident user of 
      • Microsoft
      • Outlook
      • Google Suite
      • Excel
      • Canva
      • Slack 
      • Asana
      • QuickBooks
    • She can start as soon as possible 
    Predictive Index Behavioral Profile- Guardian
    https://www.predictiveindex.com/reference-profile/guardian/ 

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary 
    • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Marijoy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Employment History

    Executive Assistant

    Industry:

    Manufacturing / Production

    Employment Period:

    June 2015 to June 2020 (60 Months)

    Duties and Responsibilities:

    •Managing and reviewing filing and office system
    •Planning and organizing events
    •Attending meetings on your boss’s behalf
    •Taking action points and writing minutes
    •Delegating works in your boss’s absence
    •Arranging appointments
    •Devising and maintaining office systems, including data management and filing •Producing documents, briefing papers, reports, and presentations
    •Doing administrative work, logistics, purchasing, and marketing as well

    Facility Maintenance / Executive Assistant to the CEO

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2009 to July 2014 (60 Months)

    Duties and Responsibilities:

    •Preparing documents to put out tenders for contractors
    •Project management and supervising and coordinating work of contractors •Calculating and comparing costs for required goods or services to achieve maximum value for money
    •Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company

    Administrative Assistant/ Recruitment Administrator / Virtual Assistant

    Industry:

    Employment Period:

    June 2022 to June 2023 (12 Months)

    Duties and Responsibilities:

    • Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
    • Helping managers with interviewing techniques to ensure that all candidates are treated fairly
    • Reviewing job applications to ensure that they are complete and comply with company guidelines
    • Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group

    Data Specialist

    Industry:

    Employment Period:

    June 2021 to June 2022 (12 Months)

    Duties and Responsibilities:

    • Conducting a thorough data analysis of clients' information and storage systems.
    • Creating or implementing a digital conversion program in line with the client's needs.
    • Installing and maintaining data collation software.
    • Verifying and extracting data from hardcopy and other digital sources.
    • Importing and transferring data to a secure central database.
    • Performing regular data integrity and quality audits.
    • Creating and submitting data collation reports.
    • Troubleshooting information storage issues.
    • Training staff on data storage and retrieval processes

    Project based Recruiter

    Industry:

    Employment Period:

    October 2023 to January 2024 (3 Months)

    Duties and Responsibilities:


    Education History

    Field of Study:

    Commerce

    Major:

    Management

    Graduation Date:

    April 5, 2002

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills

    INTERMEDIATE ★★

      Executive Assistance, Microsoft Office, Google Apps, Canva, Google SheetsGoogle DocsMicrosoft ExcelMicrosoft PowerPointMicrosoft Word

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15251198953
    • Internet Type: Broadband
    • Hardware Type: Desktop
    • Brand Name: HP (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Abigail

    Candidate ID: 523126


    ADVANCED

      Administrative Skills, Customer Experience, Human multitasking, Amazon Product Research...

    INTERMEDIATE

      eCommerce, eBay, Amazon, Outbound Calling...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Abigail has worked for 6 years in different companies from BPO, Retail, Real Estate, and Healthcare. She handled different positions such as Medical Scribe, Amazon Supplier Outreach Specialist, Amazon FBM and FBA, Real Estate Agent, Medical Coding Instructor, and Benefit Claims Processor. She graduated with a Bachelor of Science in Nursing. She started her freelancing career in 2019 and worked with clients from the US and Australia. She supported the following tasks:
      • Admin support - records management, data entry
      • Store management
        • product listing, inventory management, product research, content creation, quality assurance
      • Handling medical records
      • Handling patients' records
      • Ensure all documentation follows the facility's guidelines and standards
      • Processing claims
      • Back-office support
      • Customer support
    • She is proficient in systems such as NextGen EHR, Health Fusion, Microsoft Office, Slack and e-commerce platforms.
    • She is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position. 
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Abigail will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Medical Scribe Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    April 2022 to June 2024 (25 Months)

    Duties and Responsibilities:

    >Accurately and promptly document patient histories, exams, complaints, assessments, and treatment plans as dictated by healthcare providers >Record any lab results, diagnostic findings, and procedures performed during the patient visit. >Contacting patients regarding their lab test results and scheduling appointments >Enter patient information, such as demographics and medical history, into electronic health records (EHR) system (NextGen Healthcare) >Transcribe medical conversations and instructions given by the provider >Assisting with medical coding and billing processes to ensure accurate reimbursement for services rendered. >Verifying and updating insurance information >Reviewing faxed documents to ensure they were properly filed in the correct patient's portal

    Vendor Outreach Coordinator

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2022 to April 2023 (12 Months)

    Duties and Responsibilities:

    >Sending an email to the potential supplier asking for the catalogs and their policies. >Calling suppliers using Google Voice >Research and identify potential suppliers who could offer products of interest to Amazon's customer base. >Managing catalogs using Trello and Pipedrive >Clearly and effectively communicate the benefits of selling on Amazon, including access to a vast customer base, fulfillment options, and marketing opportunities. >Maintain accurate records of outreach activities and supplier interactions

    E-commerce Specialist

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2016 to December 2022 (80 Months)

    Duties and Responsibilities:

    >Managed stores, supervised virtual assistants, handled A-Z claims/refunds, returns, processed orders, conducted product research, served as a customer service representative, and repriced items. >Identifying and analyzing potential niches or product categories >Using tools and data to assess market demand, trends, and competition (SAS, Keepa, Zik Analytics, Helium 10, Revseller, Grabley) >Identify key competitors in the chosen niche >Analyze their product offerings, pricing strategies, customer reviews, and overall performance. >Ensure that there is sufficient margin for profitability. >Maintain organized records of product research data, including market trends, competitor information, and supplier details. >Track the performance of selected products >Using Seller Central to list products on Amazon (suppliers include Walmart, Home Depot, Bed Bath & Beyond, Zoro, Lowe's, Costco, Fleet Farm, and Amazon itself)

    Medical Coding Educator

    Industry:

    Healthcare / Medical

    Employment Period:

    September 2014 to February 2016 (16 Months)

    Duties and Responsibilities:

    >Delivering lectures, workshops, and training sessions on medical coding principles, guidelines, and procedures to students or staff. >Providing one-on-one mentoring and guidance to students or junior coders, offering support in understanding complex coding scenarios and resolving coding-related queries. >Emphasizing adherence to ethical standards and compliance with coding guidelines, HIPAA regulations, and healthcare industry standards in all instructional activities.

    Claims Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2011 to September 2014 (32 Months)

    Duties and Responsibilities:

    >Reviewing documents received from patients to ensure completeness, and identify eligible and ineligible members and dependents. >Handles inquiries and phone calls related to benefits and coverage >Monitors the PhilHealth process flow to ensure timely submission of claims. >Coordinating with physicians regarding patient diagnoses and signatures. >Verifing claim eligibility based on PhilHealth membership status and coverage.

    Real Estate Administrative Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    December 2018 to December 2019 (11 Months)

    Duties and Responsibilities:

    >Posting pictures of each property listing on social media like Facebook, Instagram and Tiktok >Responding to initial client inquiries, scheduling property viewings, and providing basic information about properties. >Assisting in collecting data on local market trends, prices, and property regulations. >Handling paperwork such as filing documents, organizing client information, and maintaining databases.

    Customer Support Specialist

    Industry:

    Others

    Employment Period:

    December 2022 to September 2023 (8 Months)

    Duties and Responsibilities:

    >Responding to customer inquiries, issues, and requests via email. >Engaging with customers in real-time through chat platforms. >Assisting with queries, troubleshooting, and product information. >Assisting customers with order placements, modifications, and cancellations. >Escalating complex technical issues to appropriate teams. >Documenting interactions, issues, and resolutions accurately. >Maintaining up-to-date knowledge of products or services. >Generating reports on customer service metrics and trends. >Addressing customer concerns proactively to prevent churn.

    Education History

    Field of Study:

    Nursing

    Major:

    Nursing

    Graduation Date:

    December 13, 2018

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Customer Experience, Human multitasking, Amazon Product Research, Internet Research, Typing,

    INTERMEDIATE ★★

      eCommerceeBayAmazonOutbound CallingCustomer Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15233481210
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: lenovo (i3 intel core)
    • Processor: i3 intel core
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.67/hr

    Jernalyn

    Candidate ID: 522299


    ADVANCED

      Adobe Acrobat, Google Apps, Microsoft Office...

    INTERMEDIATE

      Accounting, Internal Auditing, Auditing, Administrative Support...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.67 per hour or $USD 751.17 per month

    Full Time: $USD 8.67 per hour or $USD 1502.33 per month

    Remote Staff Recruiter Comments

    • Jern acquired a bachelor's degree in Business Administration majoring in Internal Auditing and has around 8 years of relevant experience. She was employed in the BPO and construction industries where she held the Internal and Site Auditor positions. 
    • With these employments, she was exposed to the following:
      • Preparation of reports (Audit Reports, Sweep Check Reports, Audit Checklist, Audit Plan)
      • Perform Risk Analysis
      • Risk and compliance audit
      • Financial audit
      • Verification of product/services, payroll & timekeeping, pre-audit and post-audit of Account Payable
      • Process mapping
    • She is knowledgeable with:
      • Internal Auditor's role in Risk, Control and Governance
      • Internal Audit and ISO Standards (9001:2008 TO 2015)
      • ISO 27001:2013/ISMS Standards
      • Risk Assessment
    • She is proficient in using tools such as SAP, Microsoft Office Apps, Google Workspace, and Adobe Acrobat.
    • She can start ASAP, is amenable to working any shifts, and is open to full-time or part-time roles.
    Predictive Index Profile - Persuader

    Strongest Behaviors
    • Relatively informal and outgoing with others. Communicates in an open, lively, flexible manner, drawing others into the conversation.
    • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
    • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
    Behavioral Summary 

    Jernalyn is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

    Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


    Employment History

    Internal Auditor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2015 to August 2017 (29 Months)

    Duties and Responsibilities:

    • Perform compliance audit at least twice a year to secure that actual practice is aligned with the International Organization of Standardization 9001 - 2008 and ISO 9001 - 2015
    • Conducts verification of our product/service (Payroll and timekeeping) to ensure the accuracy and reliability prior to sending to our client
    • Conducts verification of historical data of clients in line with our standards
    • Conducts process mapping, identifying the gaps and business flowcharts.
    • Provide consulting and assurance service to the management and the clients, by giving recommendations and identifying the risk that might be critical to the business objectives
    • Perform Risk Analysis and prepare Risk Register

    Site Auditor

    Industry:

    Construction / Building / Engineering

    Employment Period:

    April 2018 to October 2023 (65 Months)

    Duties and Responsibilities:

    • Perform risk audit and compliance audit to secure compliance with our IMS (combination of ISO and ISMS standards)
    • Perform financial audits to monitor the cash flows and the gaps between transactions.
    • Conducts pre-audit and post-audit of Account Payable
    • Conducts monthly and annual audits of inventory of project sites (Kinali - construction, DATAJ Incorporated - Aquaculture farm which has 4 sites)
    • Perform process audit aligned with the ISO standards.
    • Recommending corrective actions to ensure that controls are in place and to avoid future risks to arise.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Internal Auditing

    Graduation Date:

    April 21, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Adobe AcrobatGoogle AppsMicrosoft Office

    INTERMEDIATE ★★

      AccountingInternal AuditingAuditingAdministrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    GLADYS

    Candidate ID: 521350


    ADVANCED

      eCommerce, WordPress, WordPress Development, SEO...

    INTERMEDIATE

      Advertising, Graphics...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • She has 4 years of working experience Admin and E-commerce Specialist, and Digital Marketing VA for construction, retail, and advertising companies 
    • She has a wide scope of experience with the eCommerce space which includes 
      • Setting up and building WordPress sites 
      • Doing product sourcing and product management 
      • Taking new orders and completing the order transactions 
      • Liaising customers for third party logistics like 3PL 
      • Prioviding customer assistance via chat and call 
      • Tracking the delivery orders 
      • Doing stock inventory 
    • She has worked with a client in Australia that sells sports wear apparel and she is involved with the entire process of order fulfillment
    • She has also notable skills in doing the following task 
      • Digital Marketing
      • Lead Generation 
      • Social Media Management 
      • Graphic Designing 
      • Sales Management 
    • She is a confident user of the following tools and applications 
      • WordPress
      • WooCommerce 
      • Linkedin
      • CrunchBase
      • Adobe Photoshop
      • Canva
      • 3PL
      • Shipstation
      • BigCommerce
      • Easyship
      • Shopify
      • Inventory
      • Planner
      • Floship
      • Auspost
      • Amazon
    • She can start as soon as possible 
    Predictive Index Behavioral Profile- Specialist
    https://www.predictiveindex.com/reference-profile/specialist/

    Strongest Behaviors 
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome
    Behavioral Summary 
    • Gladys is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Employment History

    ADMINISTRATIVE/DIGITAL MARKETING VA

    Industry:

    Construction / Building / Engineering

    Employment Period:

    December 2022 to August 2023 (8 Months)

    Duties and Responsibilities:

    ● WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
    ● SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy. ● Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
    ● Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
    ● Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

    Administrative and Ecommerce Specialist

    Industry:

    Arts / Design / Fashion

    Employment Period:

    November 2020 to December 2021 (12 Months)

    Duties and Responsibilities:

    • Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
    • Has great understanding of product development and supply chain; from production to purchasing
    • Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
    • Provide support in other areas Customer Service regarding order processing, completion and other status.
    • Serve as a liaison from client to customer, to logistics or 3PL
    • Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
    • Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
    • Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

    Executive Assistant

    Industry:

    Banking / Financial Services

    Employment Period:

    May 2020 to December 2022 (31 Months)

    Duties and Responsibilities:

    ● M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
    ● perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
    ● digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
    ● market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
    ● Lead Generation for assigned markets and opportunities

    Sales and Digital Marketing Admin

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2019 to October 2021 (29 Months)

    Duties and Responsibilities:

    ● Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
    ● Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
    ● Monitor ROI and KPIs
    ● Stay up-to-date with digital media developments
    ● Design digital media campaigns, automation aligned with business goals
    ● Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

    Administrative & E-commerce Support Specialist

    Industry:

    Employment Period:

    October 2023 to January 1970 (645 Months)

    Duties and Responsibilities:


    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Business Administration

    Graduation Date:

    August 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    May 1, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      eCommerce, WordPress, WordPress Development, SEO, LinkedIn Lead Generation, Social Media Management, WooCommerce,

    INTERMEDIATE ★★

      AdvertisingGraphics

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: 42.57 mbps download; 42.15 mbps upload
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (Intel core i7)
    • Processor: Intel core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.67/hr

    Tracy

    Candidate ID: 521222


    ADVANCED

      Marketing, Microsoft Office, Lead Generation, Executive Assistance...

    INTERMEDIATE

      Customer Experience, Salesforce CRM, MailChimp, Asana...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.26 per hour or $USD 715.62 per month

    Full Time: $USD 8.67 per hour or $USD 1502.33 per month

    Remote Staff Recruiter Comments

    • Tracy has been working for 7 years. She is a Registered Nutritionist-Dietitian. She started her career in fast food as an Operations Manager and Corporate Dietitian in consulting services. In 2018, she realized her passion in Sales and marketing. She shifted to a shared services and landed roles such as Sales Operations Associate and Account Manager, CRM Operations Team Leader for a healthcare business through an outsourcing company, and presently, as a Virtual Assistant in an RPO. To further equip herself, she took up a Master in Business Administration - Strategic Marketing Management which she completed last 2022.
    • Throughout the years, Tracy became proficient with the following:
      • Lead conversion and generation through FB, IG, and LinkedIn
      • Telemarketing
      • Account management
      • Sales retention
      • Client relations
      • Email marketing
      • CRM Marketing Funnel
      • SOP creation and improvement
      • Marketing strategy implementation
      • Sales generation
      • Cold Calling
      • Administrative tasks
    • In a day she has target of 240 leads to contact and she was able to convert 30 percent to set an appendment and 10 percent business deals 
    • One of her significant achievement was that she was able to secure a multiple long partnership with one of their big clients 
    • She is also a Certified Agile Associate, Certified Automation Professional, and Certified Process Analyst by Lexis Nexis.
    • She used a variety of applications and software like Salesforce, Asana, Trello, Amazon Connect, Later.com, Canva, Microsoft Office Apps, Google Suite, Sales Navigator, WordPress, MailChimp, SAP, Shopify, WorkCast, Reckon One, ZigPoll, Monday.com, and Social Media Platforms: YT, FB, IG, LinkedIn.
    • She can start as soon as possible
    • She is amenable to working the day shift, preferably for a full-time role.
    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
    Behavioral Summary

    Tracy is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    With experience and/or training, Tracy will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Tracy is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Strategic Business Solutions Partner

    Industry:

    Consulting (Business & Management)

    Employment Period:

    January 2023 to January 2025 (23 Months)

    Duties and Responsibilities:

    Partnered with clients across a diverse range of industries, providing strategic guidance and hands-on support in areas such as human resources, marketing, business development, and administration. Collaborative efforts spanned multiple continents, including Australia, North America, and the UK, and played a key role in initiatives that drove substantial growth and profitability for the clients. Responsibilities include: Human Resources Management: • Manages the onboarding process for new hires in Information Technology and Business Development roles. • Tracks documentation requirements for compliance with each role. • Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees. • Processes weekly payroll for client contractors assigned to client stakeholders. • Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format. • Plans employee engagement activities for client contractors. Ensures that all employees are "fit for duty," adequately trained, and capable of performing their assigned tasks. Marketing: • Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling. • Developed comprehensive marketing plans, focusing on optimizing client's digital presence to drive business growth. • Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies. • Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and unsubscribes. • Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms. • Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness. • Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines. • Developed engaging online ads that drive brand visibility and nurture potential customers into leads. Business Development • Created multiple PowerPoint presentations for clients in the Human Resources -Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience. • Crafted an organizational development plan based on the challenges of the client’s stakeholders with challenges in the organization specifically in the human resources department. • Collaboration with the client on how to strategize process improvements for the stakeholder’s company. Admin Assistance • Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks. • Schedules consultations, seamlessly matching client and staff availability. • Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations. • Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis

    Consumer Engagement Supervisor

    Industry:

    Consumer Products / FMCG

    Employment Period:

    March 2023 to September 2023 (6 Months)

    Duties and Responsibilities:

    Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands. • Conducted competency analysis to identify training needs for team members, fostering their professional development. • Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation. • Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction. • Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service. • Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues. • Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs. • Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging. • Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.

    Account Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2021 to March 2023 (19 Months)

    Duties and Responsibilities:

    • Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals. • Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value. • Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving revenue growth. • Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals. • Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty. • Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific requirements. • Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships. • Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement

    CRM Operations Team Leader

    Industry:

    Consumer Products / FMCG

    Employment Period:

    August 2019 to July 2021 (23 Months)

    Duties and Responsibilities:

    Marketing & CRM Operations: • Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month. • Assess the need for additional workforce headcount to meet target KPI on-call coverage. • Forecast of new user sales based on current headcount, call capacity, and valid leads. • Conduct call quality audits to CRM agents for the proper delivery of spiels. • Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales. • Analyze CRM Marketing Funnel and report to product managers to discuss recommendations. • Conduct coaching of CRM agents based on performance, productivity, and team concerns. • Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions. • Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers. Sales: • Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns. • Exceeded monthly sales target, call engagement, and repeat user KPI. • Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.

    Sales Operations Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2018 to April 2019 (8 Months)

    Duties and Responsibilities:

    • Enters orders into the system according to individual order characteristic requirements. • Manages electronic orders by auditing orders for completion and accuracy. • Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email. • Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives. • Managing Cisco Meraki’s documentations, SKU Management issues, and corrections • Researches and provides quoting information by utilizing internal tools. • Assist licensing and sales team with administrative duties as assigned.

    Education History

    Field of Study:

    Food Technology/Nutrition/Dietetics

    Major:

    Nutrition and Dietetics

    Graduation Date:

    April 29, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Marketing

    Major:

    Business Administration (MBA)

    Graduation Date:

    July 19, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      MarketingMicrosoft OfficeLead GenerationExecutive Assistance

    INTERMEDIATE ★★

      Customer Experience, Salesforce CRM, MailChimpAsanaCanvaSmartsheetHuman Resource Management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15171436380
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz)
    • Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.33/hr

    Axel

    Candidate ID: 520969


    ADVANCED

      WordPress, WooCommerce, Chat Support, Email Support...

    INTERMEDIATE

      Virtual Assistant Skills, Data Entry...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.33 per hour or $USD 635.63 per month

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • Axel took Information Technology in college. He has 10 years of collective experience in customer service and virtual assistance with clients based in the US and Canada.
    • His primary responsibilities include:
      • Responding to customers via chat, phone, and email
      • Generating of reports via WordPress (WooCommerce)
      • Marketing e.g. promotions
      • Tracking orders 
      • Processing refund 
      • Managing customer reviews and complaints with products 
      • Data entry
      • Email management
    • He has used the following tools: TS & Comcast, WordPress, Skype, Telegram, WhatsApp, WooCommerce, MS Excel (vlookup, pivot), and Salesforce.
    • He can start as soon as possible and is amenable to any shift, preferably full-time.
    Predictive Index Behavioral Profile- Maverick

    Strongest Behaviors 
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    • Task-focused; quickly notices and pushes to x technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
    • Independent, analytical, critical, and creative thinking and action; little need for external validation before action.
    Behavioral Summary 

    A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

    More concerned with the achievement of goals than with the details of how things get done, this individual will freely delegate to others with loose follow-up, but with demand and pressure for timely results. Ingenious and venturesome, they will likely become restless and dissatisfied if required to work under close control or to do work which is routine or highly structured. Very much a generalist, Axel is more concerned with the strategies involved in reaching goals than with specific or detailed tactics.

    Employment History

    Customer Service and Sales Consultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to August 2017 (39 Months)

    Duties and Responsibilities:

    • Achieved monthly sales targets.
    • Handled billing and sales calls, converting opportunities into sales.
    • Conducted order entry and provided exceptional customer service.

    Team Leader/Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2017 to May 2020 (30 Months)

    Duties and Responsibilities:

    • Developed team members through skills transfer and coaching.
    • Identified areas of improvement and implemented strategies to meet or exceed targets.
    • Monitored scorecards, conducted deep dive analysis, and celebrated successes.
    • Utilized Power Query and Power Pivot in Excel to create report
    • Provided real-time support and acted as backup for the Team Lead.
    • Conducted side-by-side call listening and offered immediate feedback.
    • Monitored sales pending work orders and ensured completion within deadlines.
    • Prepared and submitted end-of-day reports.
    • Delivered technical support for Internet and Phone issues.
    • Converted calls into valid sales opportunities.

    Virtual Assistant Chat Support:

    Industry:

    Healthcare / Medical

    Employment Period:

    June 2020 to August 2023 (38 Months)

    Duties and Responsibilities:

    • Responded to live chats and emails promptly and professionally.
    • Created engaging blogs and edited product photos for websites.
    •  Filtered data in WordPress and generated sales reports.
    • Prepared end-of-day reports and monitored order status.
    • Utilized WooCommerce to extract and upload data.
    • Editing product videos for website thumbnails.
    • Taking new orders 
    • Managing order fullfillment 

    Sales Tier l

    Industry:

    Property / Real Estate

    Employment Period:

    July 2023 to January 2024 (6 Months)

    Duties and Responsibilities:

    • Selling lawn mowing services across United States
    • Answering live calls and automated outbound calls via Five9 Softphone



     

    Online Dispatcher (PART TIME)

    Industry:

    Retail / Merchandise

    Employment Period:

    May 2023 to July 2023 (2 Months)

    Duties and Responsibilities:

    • Real time processing online orders of a Cannabis company in California
    • Checking if the items ordered online are still in stock and if not, will recommend replacement based on the strain of the cannabis product they ordered
    • Dispatching a nearest driver to deliver the order to the customer using onfleet.com
    • Communicating with the customer in real-time via textus, ring central, or google voice. By that way, we verify their preferred payment method if it is via cash on delivery, credit/debit card, and cashapp. Only way as well to verify the customer’s identity by asking their valid ID such driver’s license.

    Amazon Product Researcher and Sourcing Manager (PART TIME)

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2023 to October 2023 (3 Months)

    Duties and Responsibilities:

    • Sourcing for products that the CEO can sell it to Amazon UK
    • Analyzing products found if it is good or bad deal based on the criteria such profit, ROI, and sales rank in amazon if we can join the listing.
    • When I got promoted as a Sourcing Manager, I handled five Product Researcher to monitor performance in finding good deals and I am doing a weekly coaching session to them.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    August 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      WordPress, WooCommerce, Chat Support, Email Support, Phone Support,

    INTERMEDIATE ★★

      Virtual Assistant SkillsData Entry

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Shared Room
    • Speed Test Result: 414.38 mbps download; 97.18 mbps upload
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: MSI (AMD Ryzen 5)
    • Processor: AMD Ryzen 5
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.36/hr

    Angelu

    Candidate ID: 520943


    ADVANCED

      Microsoft Office, Calendly, Warm Calling, Email management...

    INTERMEDIATE

      DocuSign, Technical Support, Google Spreadsheet, Executive Assistance...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 8.36 per hour or $USD 1449.01 per month

    Remote Staff Recruiter Comments

    Angelu has performed different roles such as General Virtual Assistant, Customer Service/Technical Support Representative, and Sales Agent Representative for more than 6 years now. She has supported US clients in several industries which include Telecommunication, Technology, and Real Estate.

    She has extensive experience in both inbound and outbound calling, prospecting, appointment setting, follow-ups, and closing sales deals. She is adept at updating CRMs & other systems and streamlining operations. She has also handled the following tasks:
    • Managing contracts and agreements
    • Prioritizing documentation procedures
    • Creating reports
    • Diagnose and resolve technical issues of multiple clients (software and internet connectivity issues)
    • Upselling internet and cable services
    • Assisting customers with billing inquiries
    One of her major accomplishments as a Sales representative was when she attained beyond her set quota. 
    She is proficient in using the following tools: 
    • Mojo Dialer 
    • People Search
    • Docu Sign
    • MarketView
    • BoonTown CRM
    • MLS
    • LinkedIn
    • RingCentral dialer
    • Outlook
    • Gmail
    • Google Sheets
    • Canva
    She can start immediately
    She is amenable to working any shift schedule for full-time roles

    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Teaches and shares; generally interested in working collaboratively with others to help out.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. Angelu is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Angelu will depend upon professional training, her own experience, or management leadership, to provide those standards and the structure needed for her work.

     

    Employment History

    General Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    January 2022 to February 2024 (25 Months)

    Duties and Responsibilities:

    • Proactively make outbound calls to leads and potential clients as, while meticulously maintaining comprehensive records of lead interactions and outcomes.
    • Manage and update the client’s CRM and other systems, including database & user management, customization, and automations.
    • Manage and process Docusign requests for a variety of contracts and agreements, ensuring prompt and precise completion of all documentation procedures.
    • Manage the client’s calendar, schedule appointments, and coordinate meetings, prepare and update confidential files, records, databases, and documents.

    Technical Support Rep

    Industry:

    Telecommunication

    Employment Period:

    September 2019 to December 2021 (27 Months)

    Duties and Responsibilities:

    • Reduced customer’s complaints by 30% through following proper technical procedure
    • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more

    Customer Service Representative

    Industry:

    Telecommunication

    Employment Period:

    May 2019 to September 2019 (3 Months)

    Duties and Responsibilities:

    • Assist clients with their billing inquiries, adding service to their account and troubleshooting their comcast devices.
    • Keeping records of customer interactions, transactions, comments, and complaints

    Sales Agent Representative

    Industry:

    Grooming / Beauty / Fitness

    Employment Period:

    March 2017 to January 2018 (10 Months)

    Duties and Responsibilities:

    • Contributed to a 30% sales increase in 2017 by improving lead-generation and sales-tracking methods. 
    • Provide detailed description of product specification to help customers select products that better meet their needs

    Virtual Assistant/ Trainer

    Industry:

    Repair and Maintenance Services

    Employment Period:

    May 2022 to June 2023 (13 Months)

    Duties and Responsibilities:

    Efficiently schedule appointments for customers in need of locksmith services, ensuring prompt assistance and satisfaction. Coordinate and dispatch technicians to designated areas, optimizing response times and service coverage. Maintain accurate records by updating CRM systems and Google Sheets as necessary, enhancing organizational efficiency and data integrity. Facilitate the onboarding process by training new staff members, ensuring they are equipped with the necessary skills to excel in their roles.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Accountancy

    Graduation Date:

    May 15, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Microsoft Office, Calendly, Warm Calling, Email management, Outbound Calling, Slack, Appointment Setting, Canva, RingCentral, Inbound Calls, Call Handling, Administrative Support, Virtual Assistant Skills,

    INTERMEDIATE ★★

      DocuSignTechnical SupportGoogle SpreadsheetExecutive Assistance

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15650366118
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Dell (intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz)
    • Processor: intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.33/hr

    Dia-Najieva

    Candidate ID: 520372


    ADVANCED

      Cold Calling, Inbound Calls, Outbound Calling, Administrative Skills...

    INTERMEDIATE

      B2B Calling, Microsoft Office, Warm Calling, Blog Management...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.13 per hour or $USD 617.86 per month

    Remote Staff Recruiter Comments

    • Ava has been working for almost 8 years as a customer service representative, handling various accounts such as Sprint, AT&T, Comcast and engaging sales with the BPO industry. 
    • During her tenure, Ava supported various tasks, including handling complaints, both cold and warm calling, inside sales, and lead verification.
    • Her greatest achievement was securing a promotion to the role as a product trainer.
    • She is proficient in utilizing tools and applications such as Zendesk, HubSpot, and GoDaddy.
    • She can start immediately and is well-suited for any day shift role on a full-time basis.

    Predictive Index Behavioral Profile- Altruist
    Strongest Behaviors
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.


    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Dia najieva is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Dia najieva gets along easily with a wide variety of people.


    Employment History

    Telesales

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to June 2017 (29 Months)

    Duties and Responsibilities:

    •  Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns
    • Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads

    Product Trainer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2017 to June 2019 (24 Months)

    Duties and Responsibilities:

    • Coordinate with store for customers pick-up, repair or installations.
    • Explain comcast indirect stores features and benefits, explain incentives and promotions.
    • Contacts business and introduce comcast indirect channel program. - CSR/SME Escalation Team .
    • Expalain package movement for UPS customer. Initiate investigation for Missing or lost package.
    • Follow up with customer via call or email.
    • Communicating back and forth to the clients, shippers for business accounts. Enters ticket for refund or returns

    SALES/CSR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2019 to July 2021 (30 Months)

    Duties and Responsibilities:

     Worked as Sales Representative (voice and non-voice  via, email, or live chat platform. Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads

    SALES/CS Representative

    Industry:

    Retail / Merchandise

    Employment Period:

    January 2021 to November 2023 (34 Months)

    Duties and Responsibilities:

    • Introduce products and services for business establishments and non-business clients.
    • Create trial accounts for Vitamins and suppliments, and eventually for a monthly subcription.
    • Cold calling, lead verification. Process shipments, refunds and return.

    Executive Assisitant

    Industry:

    Repair and Maintenance Services

    Employment Period:

    March 2022 to March 2024 (24 Months)

    Duties and Responsibilities:

    Understanding Painting products and processes. Communicate with customers who had visited the website for calculation/estimate via phone,email or SMS. Provide an initial quoation based on the forms submitted. Arranged an on-site visit. Organized on-site visit- choosing the right painters for the right job. Creating and sending invoiced to the customers and painters. Cold calling Painting companies. - Collaborate wit Interstate companies. Cold calling and Onboarding painters. Explain company protocol and helping them complete the on-boarding documents before assigning to a job. Social media management. Creating ads,updating Facebook and Instagram page using canva. Data mining and cold calling Painting companies and Industries that need maintenance, ex. Facility Managements, Stratas, Insurance companies etc.

    Education History

    Field of Study:

    Major:

    AB-ASIAN STUDIES

    Graduation Date:

    January 2, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Cold Calling, Inbound Calls, Outbound Calling, Administrative Skills, Customer Handling,

    INTERMEDIATE ★★

      B2B CallingMicrosoft OfficeWarm CallingBlog ManagementBlog Template Design

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: http://l.facebook.com/l.php?u=http%3A%2F%2Fspeedtest.net%2Fresult%2F15322946807&h=AT01wA9tjG1QOshFiS
    • Internet Type: Broadband
    • Hardware Type: Desktop
    • Brand Name: DELL (I5)
    • Processor: I5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.90/hr

    Aiza

    Candidate ID: 517802


    ADVANCED

      Facebook Ads, Canva, Online advertising, Social Media Management...

    INTERMEDIATE

      eCommerce...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.92 per hour or $USD 946.69 per month

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    • Aiza has been working for more than 10 years now in the Financial Service and Online Educational Institution handling roles such as Sales Consultant, Purchaser & Admin, Online English Instructor and Part-time Financial Advisor. She then started being a independent contractor in 2022 as Social Media Manager for Real-estate and Pastry business. She was able to handle clients from Israel.
    • She was exposed to the following tasks:
      • Social Media Management (FB, IG, Tiktok, Twitter and Youtube)
      • Content Strategizing
      • Analytics and Reporting
      • Graphic Designing
      • Sales
      • Online Teaching
      • Administrative tasks
    • As as Social Media Manager she was tasked to: 
      • Effectively handle the social media presence and administrative tasks to promote the company's properties,engage with potential clients, and enhance its online reputation.
      • Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
      • Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout the sales process.
      • Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
      • Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estate team based on the research findings.
    • She also into article writing, topics were about beauty products.
    • She is proficient in using tools such as Capcut, Filmora, Canva, Adobe Photoshop, Google workspace, MS Office, Trello, Monday.com, Notion and Click-up.
    • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
    Predictive Index Profile - Controller

    Strongest Behaviors
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    Behavioral Summary

    Aiza Concepcion is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

    A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

    Understanding the technical aspects of own work well, is capable of exercising ingenuity in problem-solving within the limits of specialized expertise and training. Conservative and eager to avoid risk, is cautious and skeptical about new ideas. Will be comfortable with established, approved systems, technology, organizational relationships, and people.


    Employment History

    Social Media Manager

    Industry:

    Others

    Employment Period:

    January 2020 to February 2023 (37 Months)

    Duties and Responsibilities:

    • Develop a comprehensive social media strategy aligned with page's goals and target audience. This includes determiningthe platforms to focus on, defining the content themes andformats, and setting specific campaign objectives.
    • Manage the budget allocated for social media advertising.
    • Utilize social media advertising tools to target specificaudience segments based on demographics, interests,behaviors, and other relevant criteria.
    • Engage with audience, respond to comments and messages,and build a positive relationship with followers. Encouragediscussions and user-generated content.

    Financial Advisor

    Industry:

    Insurance

    Employment Period:

    March 2019 to December 2023 (57 Months)

    Duties and Responsibilities:

    • Helping clients achieve their financial goals and secure theirfinancial future.
    • Develop comprehensive financial plans for clients, taking intoaccount their short-term and long-term financial goals, suchas retirement planning, education funding, wealthaccumulation, and risk management.
    • Educate clients on financial concepts, investment strategies,and the importance of long-term financial planning.Empower clients to make informed financial decisions.
    • Provide ongoing support and assistance to clients with theirfinancial needs, such as policy servicing, account inquiries,and updates to financial plans.
    • Team Collaboration: Collaborate with other Sun Life advisors,specialists, and support staff to deliver comprehensivefinancial solutions and exceptional client service.

    Online English Instructor

    Industry:

    Education

    Employment Period:

    June 2013 to September 2019 (75 Months)

    Duties and Responsibilities:

    • Prepare well-structured lesson plans that cover variouslanguage components, such as grammar, vocabulary,speaking, listening, reading, and writing.
    • Conduct live online classes or pre-recorded video lessons todeliver the planned content. Use interactive teachingmethods and technology tools to keep students engaged.
    • Evaluate students' language proficiency through quizzes,tests, assignments, and speaking exercises. Provideconstructive feedback to help students improve theirlanguage skills.
    • Foster a supportive and inclusive learning environment thatencourages active student participation.
    • Encourage students to set language learning goals and tracktheir progress.
    • Provide motivation and praise for theirachievements to boost their confidence.

    Sales Consultant

    Industry:

    Banking / Financial Services

    Employment Period:

    July 2006 to December 2011 (65 Months)

    Duties and Responsibilities:

    • Build and maintain strong relationships with existing andpotential clients.
    • Develop a deep understanding of Citibank's products andservices, including loans and credit card products. Stay updatedon changes, features, and benefits of each product.
    • Participate in training programs and workshops to enhanceyour knowledge of products, sales techniques, and industry bestpractices.

    Purchaser and Admin

    Industry:

    Others

    Employment Period:

    December 2011 to January 2013 (13 Months)

    Duties and Responsibilities:

    • Negotiate with vendors to secure favorable terms and pricingfor procurement contracts. Ensure cost-effectiveness withoutcompromising on quality.
    • Create and issue purchase orders for the required materialsbased on the project requirements and inventory levels.
    • Coordinate the logistics and shipping of purchased materialsto ensure timely delivery to project sites or warehouses.
    • Maintain accurate and up-to-date records of all procurementactivities, including purchase orders, invoices, and deliveryreceipts.

    Social Media Manager & Admin

    Industry:

    Property / Real Estate

    Employment Period:

    December 2020 to December 2022 (24 Months)

    Duties and Responsibilities:

    • Effectively handle the social media presence andadministrative tasks to promote the company's properties,engage with potential clients, and enhance its onlinereputation.
    • Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
    • Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout thesales process.
    • Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
    • Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estateteam based on the research findings.

    Education History

    Field of Study:

    Major:

    Business Administration

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Facebook Ads, Canva, Online advertising, Social Media Management, Social Media Marketing, Social Media, Advertising,

    INTERMEDIATE ★★

      eCommerce

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Shared Room
    • Speed Test Result: https://www.speedtest.net/result/15622550667.png
    • Internet Type: DSL
    • Hardware Type: Laptop
    • Brand Name: Acer (12 gen)
    • Processor: 12 gen
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.36/hr

    Edison

    Candidate ID: 508287


    ADVANCED

      Email Support, Chat Support, Documentations, Salesforce CRM...

    INTERMEDIATE

      Appointment Setting, Social Media...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 8.36 per hour or $USD 1449.01 per month

    Remote Staff Recruiter Comments

    • Edison has over 7 years of experience in customer service, sales, and administration. He took Mechanical Engineering while concurrently working as a Customer Service Representative in a BPO. He handled telco and financial accounts. After a couple of years, he moved overseas and was employed as a Junior Sales Executive in a retail business and Document Controller and Administrator in a healthcare facility. 3 years passed, and he returned home and joined another BPO under a retail account. His most recent job was as a Virtual Administrative Assistant in an outsourcing agency for a US-based client.
    • He has also worked with clients based in Australia  
    • He is well-versed in performing the following tasks:
      • Customer support - phone, face-to-face, email, and chat
      • Document control and maintenance
      • Order management
      • Data entry
      • Preparation of documents for audits
      • Appointment scheduling
      • Travel arrangement
      • Email monitoring
    • He helps operate their family business by creating and posting content on their social media accounts: IG, FB, Twitter, and Threads accounts.
    • He adeptly uses Shopify, Gorgias, Zendesk, Salesforce, Willio, Next, AUS Post Logic, Cin7, Google Workspace (Documents), Microsoft Office Apps (Word, Excel, PowerPoint, Outlook), DocuSign and Slack.
    • He can start immediately.
    • He prefers working the day shift but can consider the graveyard shift too to any part-time or full-time role.  
    Predictive Index Behavioral Profile - Collaborator

    Strongest Behaviors
    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
    • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    Behavioral Summary

    D. Edison is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    Informal and a little offhand in style; fairly casual about the exact standards or policies of the company’s book or the precise accuracy of the details of their own work, preferring to delegate details rather freely, with loose follow-up. Has the kind of patience required to focus steadily on a consistent process over long periods of time and work which should primarily involve contact and communication with people rather than precise handling of details. While this individual is low-key in developing contacts with people, they’re cheerfully persistent in doing so.

    Employment History

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2022 to May 2023 (7 Months)

    Duties and Responsibilities:

    - Managed an average of 50+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate. - Maintained comprehensive records of customer interactions and transactions, achieving a data accuracy rate of 99%. - Responded promptly to customer inquiries to provide immediate resolution and enhance customer retention.

    Account Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2021 to August 2022 (8 Months)

    Duties and Responsibilities:

    - Adhered to standards of quality and service as well as all compliance requirements.
    - Set up new customer accounts and updated existing profiles with latest information.
    - Resolved complex billing and payment issues for balanced, accurate accounts.

    Quality Document Controller and Admin Assisstant

    Industry:

    Healthcare / Medical

    Employment Period:

    October 2019 to October 2020 (12 Months)

    Duties and Responsibilities:

    - Manages all documents for all NMC Hospital facilities, including long-term care and home care. - Ensures that all documents are up-to-date and well-organized. - Coordinates all meeting schedules for the NMC quality department. - Performs monthly audits of Quality department documents. - Handled confidential documents in an organized fashion according to established protocol. - Used voice recorder or notepad to compose and transcribe meeting minutes.

    Junior Sales Executive

    Industry:

    Telecommunication

    Employment Period:

    November 2017 to September 2019 (22 Months)

    Duties and Responsibilities:

    - Explaining and clarifying needs and requirements as clearly as possible. - Explaining and clarifying needs and requirements as clearly as possible. - Created detailed price quotes for clients based on their individual needs. - Organized and conducted product demonstrations to potential buyers. - Enhanced client satisfaction with personalized product presentations tailored to their specific needs.

    Business Banking Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2015 to July 2017 (25 Months)

    Duties and Responsibilities:

    - Managed a portfolio of 150+ small to medium-sized business accounts, achieving a 95% customer satisfaction rate. - Increased loan approvals by 20% through effective financial analysis and risk assessment. - Maintained current knowledge of bank offerings for business clients. - Monitored small business accounts to determine current product effectiveness.

    Virtual Assistant / Customer Support

    Industry:

    Others

    Employment Period:

    September 2023 to February 2025 (16 Months)

    Duties and Responsibilities:

    - Processing and reviewing of financial transactions: a. Accounts Receivable: - Reviewing and approving of customer invoices - Sending out of Customer invoices - Following up of outstanding customer accounts b. Accounts Payable - Reviewing and approving of supplier invoices - Reviewing Supplier statements - Performing payment runs to suppliers - Sending out remittance advices Drafting, reviewing and archiving of new and old customer contracts and attaching supporting documents - Customer Account Reconciliation - Customer Service support via email and chat.

    Account Manager / Project Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    March 2025 to August 2025 (4 Months)

    Duties and Responsibilities:

    - Analyzed client data and identified growth opportunities. - Conducted market research to identify potential new clients. - Managed multiple accounts simultaneously while meeting deadlines. - Attended trade shows and conferences as a representative of the company. - Collaborated with the marketing team to develop promotional materials for clients. - Participated in brainstorming sessions to develop new ideas for business development initiatives.

    Education History

    Field of Study:

    Engineering (Mechanical)

    Major:

    Bachelor of Science in Mechanical Engineering

    Graduation Date:

    March 13, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email Support, Chat Support, Documentations, Salesforce CRM, Asana, Trello, Shopify, Phone Support,

    INTERMEDIATE ★★

      Appointment SettingSocial Media

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15066645957
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MacBook Pro 2023 (Apple M3 Pro chip)
    • Processor: Apple M3 Pro chip
    • Operating System: MacOS X

    All-inclusive Rate: USD $8.87/hr

    Ronnie

    Candidate ID: 508102


    ADVANCED

      Software Troubleshooting, Hardware Troubleshooting, IT Technical Support, Project Management...

    INTERMEDIATE

      Sales, Customer Relations, Network Administration, Computer Networking...
    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    Ronnie has a degree in Information Technology.  He has been an IT professional for 5 years now.  Prior to working with IT, Ronnie was a sales professional for the retail industry.  His IT experience led him to work in different industries including healthcare and retail.

    As an IT professional, he has been tasked to do the following:
    • Project Management 
    • Network Troubleshooting
    • Network Cabling 
    • Configuring Router
    • Printer Troubleshooting
    • Computer Troubleshooting (hardware and software) 
    • Installing / Uninstalling software
    • Computer Repair 
    • Printer Repair 
    • Building/Upgrading Computer
    Software/tools he has been exposed to include:
    • Anydesk
    • TeamViewer
    • MS Office 
    • Visual Studio 
    • Adobe Acrobat
    • Adobe Photoshop
    • Adobe Illustrator
    • Windows OS (XP/ 7 / 10 / 11)
    • MS Outlook
    Some of the work he specifically did with supporting the healthcare industry are: 
    • Maintenance of computer systems, servers, and security systems.
    • Equipment management
    • Computer and network installation
    • Repair, maintenance and installation of operating systems, software and hardware.
    • Performance monitoring of IT infrastructures.
    One highlight of his career in IT is being able to deliver system software on time complete with all the requirements where he was the Project Manager.

    He is available to work full time and can start immediately.  

    Predictive Index Behavioral Profile - Captain

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    Behavioral Summary

    Ronnie is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

    His drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in his own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

    Employment History

    IT Administrator

    Industry:

    Healthcare / Medical

    Employment Period:

    September 2017 to March 2020 (30 Months)

    Duties and Responsibilities:

    • Responsible for the upkeep, configuration and reliable operation of computer systems, servers and data security systems.
    • Manage electronic equipment.
    • Install network and computer system.
    • Maintain, repair and upgrade the operating system including hardware and software.
    • Monitor the performance of existing computer systems and IT infrastructures.

    Business Owner/Project Manager/Technical Support

    Industry:

    Computer / Information Technology (Hardware)

    Employment Period:

    March 2020 to May 2022 (26 Months)

    Duties and Responsibilities:

    • Manage sales of computer business and services.
    • Maintain, repair and upgrade the operating system including hardware and software. Build computer packages depending on the specifications requested by the customers.
    • Monitor stocks and inventory of computer parts and accessories.
    • Customer service oriented.
    • Dealing with the suppliers. 
    • Manage customer inquiries and draft quotations for orders.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2023 to June 2023 (3 Months)

    Duties and Responsibilities:

    • Primary responsibility is to provide the excellent customer service and support to the client
    • Issue Resolution
    • Benefit and Coverage Explanation since it is a Healthcare account.
    • Claims Assistance
    • Provides technical support for the members experiencing difficulties accessing online portals, navigating website or utilizing digital tools related to their insurance plan.

    Graphic Artist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2022 to December 2022 (2 Months)

    Duties and Responsibilities:

    • Collaborate with the design team to assist in the development and creation of design concepts and project deliverables.
    • Implement quality control procedures to ensure that design projects adhere to established quality standards.
    • Accomplish the designed requested by the client.

    Graphic Designer/Social Media Manager

    Industry:

    Government / Defence

    Employment Period:

    May 2022 to November 2022 (6 Months)

    Duties and Responsibilities:

    • Responsible for content creation
    • Social Media Planning and Strategy
    • Engage and interact with the audience on social media platform.
    • Monitor social media performance using analytic tools and generate reports to assess the effectiveness of social media campaigns.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2023 to September 2023 (2 Months)

    Duties and Responsibilities:

    • Resolving customer's internet issues.
    • Creating a ticket for technician dispatch if the problem cannot be resolved via call. Creating a documentation after call.
    • Troubleshooting customer's internet issues using Technician tools.
    • Proactively suggest for an upgrade if available in customer's area.

    Technical Support Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2023 to March 2024 (3 Months)

    Duties and Responsibilities:

    • Providing excellent solution for customer’s issue on their satellite radio
    • Escalates the customer’s concern to Case Management department when the issue cannot be resolved   through phone.
    • Provides issue education and issue resolution to the customer. 
    • Avoid Customer cancellation by giving the product benefits and offering promotional plan
    • Tools: Genesys Cloud / Nextgen PEGA

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    January 1, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Software TroubleshootingHardware TroubleshootingIT Technical SupportProject Management

    INTERMEDIATE ★★

      SalesCustomer RelationsNetwork AdministrationComputer Networking

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Custom Built (i5-12600T)
    • Processor: i5-12600T
    • Operating System: Windows 11

    *Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Understanding the Role of an Administrator

    Experienced administrators are the backbone of an organization, connecting team members and ensuring a smooth workflow across departments.

    Key Responsibilities

    Administrators manage a wide range of essential tasks for an organization’s daily operations. Here are some of their key responsibilities:

    Communication Management– Administrators are the main contact for both internal and external communications. They manage phone calls, emails, and messages, ensuring inquiries are directed to the right departments.

    Scheduling and Calendar Management– They also organize meetings, appointments, and events, coordinating the availability of all involved. This helps prevent conflicts and maintain an organized timeline of tasks and meetings.

    Documentation and Record Keeping– Administrators manage documentation and securely handle confidential information. This helps organizations with regulatory compliance and serves as a reliable reference for future needs.

    Project Coordination – They help track project progress to meet deadlines. They also support project managers by handling logistics, maintaining files, and updating relevant stakeholders.

    Types of Administrators

    Imagine a world where every remote contractor you engage with is not just skilled but a master of their craft, pre-vetted for excellence. From the intricacies of customer support to the artistry of sales and marketing, our virtual assistants ensure your venture’s vibrant success.

    Executive Assistant– Executive or admin assistants support executives like CEOs or department heads. Their tasks include managing schedules, handling confidential information, coordinating travel arrangements, and even assisting in decision-making processes.

    They also serve as a link between executives and employees, ensuring smooth communication and efficient workflows at the top level.

    Office Manager– Office managers, on the other hand, oversee the daily operations of the workplace. They keep an eye on supplies, coordinate the use of facilities, and supervise administrative staff.

    They also handle the office budget, maintain equipment, and resolve logistical issues to keep the office running smoothly.

    Virtual Assistant– Virtual assistants are especially popular with small businesses and entrepreneurs looking to scale without expanding their on-site staff. They manage emails, schedule meetings, conduct research, prepare reports, and answer inquiries.

    HR Administrator– Meanwhile, HR administrators manage employee records, coordinate recruitment and onboarding, assist with benefits administration, and ensure compliance with labor laws.

    Project Administrator– Lastly, project coordinators assist in planning and executing projects. They handle scheduling, budget tracking, resource allocation, and documentation.

    By managing the logistical and administrative tasks, they ensure the project stays on track and within budget, making workflows more efficient.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Essential Skills and Qualifications

    Administrators must be skilled, organized, and efficient to stay on top of their responsibilities. Here are some key skills and qualifications they should have:

    Hard Skills

    These can usually be developed through training or experience. Let’s look at some examples:

    Proficiency in Office Software

    Administrators must be skilled, organized, and efficient to stay on top of their responsibilities. Here are some key skills and qualifications they should have:

    Data Entry and Management

    They also need strong data entry skills to input and organize information in databases, spreadsheets, or CRM systems. These skills ensure accurate recordkeeping and easy retrieval.

    Scheduling and Calendar Management

    Administrators must efficiently manage schedules and appointments using tools like Outlook or Google Calendar to prevent conflicts and ensure meetings are on time.

    Project Management Tools

    Moreover, administrators need to have a grasp of project management software like Asana, Trello, or ClickUp to coordinate tasks, track progress, and communicate with teams effectively.

    Document Preparation and Filing

    They must also be equipped to create, format, and organize memos, reports, and presentations while ensuring documents are properly filed for easy access.

    Soft Skills

    Soft skills, on the other hand, are less measurable attributes that influence how administrators perform their duties and interact with others. These include:

    Communication

    Administrators should have excellent verbal and communication skills to interact with team members, executives, and clients. This ensures accurate information and enables the team to coordinate more effectively.

    Organization

    Strong organizational skills are essential for managing multiple responsibilities, such as scheduling appointments and filing documents. Thus, effective administrators must be able to maintain a structured and organized workspace.

    Multitasking

    Administrators often juggle tasks like answering calls, handling emails, and managing schedules. They must be able to multitask effectively to manage these demands without sacrificing the quality of their work.

    Attention to Detail

    They also need to be detail-oriented to ensure accurate documentation, data entry, and communication. This prevents errors, ensures compliance, and upholds the organization’s credibility.

    Problem Solving

    Lastly, administrators must think on their feet, identify solutions, and adapt to changing circumstances without disrupting the team’s workflow. This is crucial for addressing unexpected challenges, like resolving scheduling conflicts or handling customer inquiries.

    Educational and Professional Background Preferences

    Aside from hard and soft skills, it’s also recommended to hire administrators with relevant educational or professional experience, such as:

    Educational Background

    Most employers prefer hiring candidates with at least a high school diploma, though degrees in business administration, management, or a related field is often preferred.

    Relevant Certifications

    Certifications in Microsoft Office Specialist (MOS) or Certified Administrative Professional (CAP) are also ideal requirements. For HR and project administration roles, for instance, certificates like the Project Management Professional (PMP) can be advantageous.

    Professional Experience

    Nothing beats relevant experience. Prior experience in an administrative role, especially for mid-level and senior positions is often proof that a candidate has the skills and knowledge necessary to succeed in the role.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Why Choose Remote Staff for Administrative Roles

    Remote Staff has been helping business owners find skilled remote workers for over 16 years and counting. Whether you need a virtual assistant, HR administrator, or remote project administrator, Remote Staff offers a pool of qualified candidates.

    Why Choose Remote Staff for Administrative Roles

    Remote Staff has been helping business owners find skilled remote workers for over 16 years and counting. Whether you need a virtual assistant, HR administrator, or remote project administrator, Remote Staff offers a pool of qualified candidates.

    Advantages of Remote Staffing for U.S. Companies

    Western business owners are increasingly turning to remote staffing for its efficiency, scalability, and cost savings.
    Here’s a closer look at its benefits:

    Cost SavingsRemote staffing eliminates the need for expenses such as rent, utilities, and office supplies. Without these fixed costs, businesses can allocate resources to sales, marketing, or product development.

    Access to Global Talents – Remote staffing also lets employers hire skilled professionals from anywhere in the world, giving you access to top talent and specialized expertise beyond the local job market.

    Diversity and Innovation – Hiring people from different backgrounds opens the door to a wide range of perspectives. This helps businesses approach challenges with fresh and unique ideas, driving innovation and strengthening the organization’s adaptability.

    Improved Work-Life Balance – Remote work offers the flexibility to work from anywhere, giving both business owners and employees more time for family, personal hobbies, and rest.

    Enhancing Productivity with a Remote Workforce

    Some are skeptical about remote work, arguing employees need to be onsite to deliver quality output. However, studies prove otherwise: many companies that enable remote work actually reported improved efficiency and productivity, and here’s why:

    Flexibility Boosts Efficiency – Remote work gives individuals the flexibility to design their workday around the times when they’re most focused and energized. This autonomy optimizes productivity for both early birds and night owls.

    Reduced Stress – It also eliminates daily commutes, saving time and reducing the stress of traffic or public transportation. This extra time allows employees to focus more on their work, improving both their performance and overall well-being.

    Customized Work Environments – In addition, remote work allows individuals to create a comfortable, focused space with ergonomic furniture, quiet areas, and other tweaks that enable them to perform at their best. This reduces distractions and improves focus, job satisfaction, and productivity.

    Cost Savings and Scalability Through Remote Staffing

    Remote work enables American businesses to hire skilled professionals at competitive rates while ensuring fair compensation for remote workers.

    Hiring remote workers from different countries lets companies offer competitive salaries vis-a-vis local living standards.

    For example, the US dollar goes further in the Philippines, so a rate of $8-10 per hour, which might be low for US workers, is above average for someone working in Southeast Asia. With this approach, employers can save money while still compensating their remote employees well.

    In addition, businesses hiring remote workers save on relocation expenses and don’t need to provide transportation allowances and other in-office perks like free meals or gym memberships.

    These savings can be redirected to offer compensation bonuses, research and development, or stronger sales strategies, ultimately boosting the company’s bottom line.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Steps to Hire the Right Administrator

    An administrator oversees day-to-day tasks, supports staff, and streamlines processes to improve the business’s overall efficiency. However, finding and hiring the right administrator can be quite challenging.

    To find the right candidate for the role, it’s important to follow a systematic approach, which includes:

    Step 1:
    Define the Role and Create a Detailed Job Description.

    Start by identifying the main tasks the administrator will handle, such as:

          • Managing schedules;
          • Coordinating office operations; and
          • Overseeing compliance with company policies.

    Also, consider the necessary skills and qualifications, such as proficiency in specific software and leadership abilities.

    Step 2:
    Screen and Interview Qualified Candidates.

    Once you have a list of qualified candidates, review applications and resumes. Focus on candidates whose skills, experience, and qualifications closely match the job description.

    After narrowing your options, conduct initial interviews to further assess their fit for the role.

    You can also use structured interview questions to learn how they handled challenging situations or improved processes in previous roles – especially if you want them to do the same for your company.

    Step 3:
    Onboard and Train Them.

    When you’ve hired the right candidate, start the onboarding process. It always helps to provide a clear outline of their responsibilities and expectations.

    It’s also important to have regular check-ins during the early stages to address any challenges, answer questions, and provide feedback.

    However, many American business owners don’t have the skills or resources to oversee or facilitate all of these hiring processes, so they delegate these tasks to experienced partners like Remote Staff.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Frequently Asked Questions About Hiring an Administrator

    Here are some frequently asked questions (FAQs) by business owners about hiring a remote administrator:

    How Do I Help My Remote Administrator Feel Like They’re Part of the Team?

    Communicate regularly by scheduling virtual check-ins and team meetings, where they can actively participate and share updates on their tasks and progress.

    It also helps to facilitate informal interactions, such as virtual team-building activities, game nights, or coffee chats, to build rapport with other team members.

    Should I Look for Industry-Specific Experience When Hiring a Remote Administrator?

    Not necessarily. While industry-specific experience can be valuable, it’s not always required when hiring a remote administrator.

    Look for candidates with strong communication, organization, and time management skills. While industry-specific experience can shorten the learning curve, a good candidate can become a great administrator with proper training.

    What Are the Best Practices for Managing a Remote Administrator’s Schedule?

    Here are some best practices to consider:

    • Set Clear Expectations – Establish work hours, task deadlines, and availability requirements from the beginning.
    • Prioritize Tasks Together – Collaborate every week to identify high-priority tasks and set achievable goals.
    • Encourage Autonomy – Trust your administrator to manage their time efficiently while offering guidance as needed.
    • Monitor Workload and Wellbeing – Evaluate their workload regularly to prevent burnout and support a healthy work-life balance.

    A great remote administrator is one of the best-kept secrets behind many successful SMEs.

    They are the backbone of your daily operations, allowing you to focus on strategic decision-making and core business functions.

    Thanks to remote work, more American business owners are hiring skilled remote workers to manage schedules, coordinate workflows, and handle essential tasks. This allows them to focus on what they do best – growing their business.

    For assistance in finding the right administrators, call us today or request a callback now.

    A great remote administrator is one of the best-kept secrets behind many successful SMEs.

    They are the backbone of your daily operations, allowing you to focus on strategic decision-making and core business functions.

    Thanks to remote work, more American business owners are hiring skilled remote workers to manage schedules, coordinate workflows, and handle essential tasks. This allows them to focus on what they do best – growing their business.

    For assistance in finding the right administrators, call us today or request a callback now.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?