Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Administrator for Your Business

Every business owner wants to make the most of each day. But with only 24 hours and countless tasks, it’s easy (and all too common) to feel overwhelmed.

As a result, many entrepreneurs experience stress, fatigue, and even burnout from wearing multiple hats. Left unchecked, doing everything yourself can lead to inefficiency, lower quality work, and unfinished tasks.

Fortunately, there are remote administrators who can help you with scheduling, documentation, and other administrative matters – so you can focus on the things only you can do to really move the needle.

Let’s take a closer look.

 

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Candidates:

107

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.83/hr

Bernadette

Candidate ID: 384577

Administrative Lead Generation Specialists Executive Assistant

ADVANCED

    Customer Service, Customer Support, Customer Handling, Customer Experience...

INTERMEDIATE

    Social Media Management, Social Media Marketing, Graphics, Video Editing...

Median Rate

$9.83

$10.40

if $1 = PHP52

$12.40

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.83 per hour or $USD 852.09 per month

Remote Staff Recruiter Comments

Evaluation Comment

  • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:

  • Phone and email handling
  • Technical Support
  • Customer Handling

  • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:

  • Lead Generation
  • Social Media Management
  • Admin Support
  • Email Marketing
  • Transcription
  • Basic Graphic Designing
  • Customer care 
  • Email correspondence 
  • Preparing quotations 
  • Copywriting

  • She is adept in using the tools/applications like:

  • HubSpot (CRM)

  • Zendesk

  • Social Media Platform

  • WordPress

  • MailChimp

  • Otter

  • She can start immediately.

    Predictive Index Behavioral Profile- Artisan

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Bernadette is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Bernadette plans ahead, double checks, and follows up carefully on decisions and actions.

    • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
      • Phone and email handling
      • Technical Support
      • Customer Handling
    • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
      • Lead Generation
      • Social Media Management (Facebook and Instagram)
      • Admin Support
      • Email Marketing
      • Transcription
      • Basic Graphic Designing using Canva
      • Customer care 
      • Email correspondence 
      • Preparing quotations 
      • Invoicing 
      • Taking Minutes of the Meetings 
    • She is adept in using the tools/applications like:
      • HubSpot (CRM)
      • Zendesk
      • Social Media Platform
      • WordPress
      • MailChimp
      • MS Office: Word, Excel, & Outlook
      • Google Apps: Docs, Sheets, and Calendar
      • MYOB
    • She can start immediately.
    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

    Employment History

    Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2006 to October 2009 (40 Months)

    Duties and Responsibilities:

    • Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
    • Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
    • Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
    • Educate customers on available options, terms, and conditions to facilitate informed decisions

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2009 to November 2009 (9 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
    • Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
    • Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
    • Provide recommendations or upgrades based on customer needs and preferences.
    • Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
    • Diagnose problems, escalate complex issues as needed

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2011 to September 2013 (24 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
    • Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
    • Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
    • Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2013 to March 2018 (53 Months)

    Duties and Responsibilities:

    • Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
    • Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
    • Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
    • Coordinate with internal departments and external service providers to facilitate smooth transfers.
    • Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
    • Educate customers on payment options, terms, and conditions to support financial stability.
    • Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
    • Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

    Travel Coordinator

    Industry:

    Travel / Tourism

    Employment Period:

    March 2018 to August 2018 (5 Months)

    Duties and Responsibilities:

    • Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
    • Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
    • Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
    • Process payments, manage invoices, and ensure compliance with membership policies and procedures.
    • Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
    • Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

    Account Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2018 to March 2022 (41 Months)

    Duties and Responsibilities:

    • Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
    • Facilitate connections and partnerships between clients and other businesses for trading opportunities.
    • Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
    • Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
    • Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
    • Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
    • Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
    • Prepare reports on billing status, fee collection efforts, and client feedback for management review.

    Lead Generation/General Admin

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2020 to May 2022 (27 Months)

    Duties and Responsibilities:

    • LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
    • Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
    • Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
    • Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
    • Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
    • Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

    General Virtual Assistant/Executive Assistant

    Industry:

    Others

    Employment Period:

    December 2021 to May 2022 (4 Months)

    Duties and Responsibilities:

    • Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
    • Create graphics, schedule posts, and monitor performance metrics.
    • Stay updated with social media trends and best practices.
    • Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
    • Design email templates, write compelling copy, and analyze campaign performance.
    • Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
    • Ensure brand consistency across all visual elements.
    • WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

    Lead Generation / Non-Verbal Outreach Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2022 to January 2023 (2 Months)

    Duties and Responsibilities:

    • Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile Identify and enroll the most suitable contacts into a specific marketing campaign Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

    Admin Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    October 2021 to August 2023 (22 Months)

    Duties and Responsibilities:

    • Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
    • Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
    • Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
    • Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
    • Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
    • Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
    • Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

    Project Coordinator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2023 to September 2024 (13 Months)

    Duties and Responsibilities:

    • Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
    • Prepare and send invoices to clients, ensuring accuracy and timely delivery.
    • Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
    • Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
    • Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
    • Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
    • Coordinate documentation submission, follow up on applications, and maintain updated records of communications

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Graduation Date:

    November 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Customer Handling, Customer Experience, Administrative Support, Collections,

    INTERMEDIATE ★★

      Social Media Management, Social Media Marketing, Graphics, Video Editing, Transcription, WordPressOntraportMailChimpLead GenerationMYOB

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 194.08mbps , Upload: 143.71mbps
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.85/hr

    Deborah

    Candidate ID: 384047

    Administrative Telemarketers Outbound Sales Specialists Inbound Sales Representatives

    ADVANCED

      Salesforce CRM, Inbound Sales, Outbound Sales, Sales...

    INTERMEDIATE

      Data Entry, Data Collection...

    Median Rate

    $10.85

    $11.51

    if $1 = PHP52

    $13.84

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.82 per hour or $USD 764.17 per month

    Full Time: $USD 10.85 per hour or $USD 1880.03 per month

    Remote Staff Recruiter Comments

    • Debs has been working since 2006 and has handled roles such as Accounting Clerk, Customer service representative, Outbound sales representative, Sales representative, and Senior Agent within the Business process outsourcing industry.
    • She gained skills/expertise when it comes to:
      • customer service
      • sales
      • outbound sales
      • upselling
      • Inbound/Outbound call
      • email and call management
    • Well versed with the following software tools:
      • Salesforce
      • Genesis
      • Vici dialer
      • Gmail
      • Skype 
      • WhatsApp
    • She can start immediately  

    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Deborah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Deborah , who takes responsibilities very seriously.

    She prefers  dayshift and can work for full time
    Her expected salary is 25,000 - 30,000

    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2009 to October 2012 (37 Months)

    Duties and Responsibilities:

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Take the extra mile to engage customers

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2006 to April 2009 (30 Months)

    Duties and Responsibilities:

    • Answer calls and respond to emails
    • Handle customer inquiries both over the phone and by email
    • Research required information using available resources
    • Identify and escalate priority issues
    • Route calls to appropriate resource
    • Follow up customer calls where necessary
    • Document all call information according to standard operating procedures
    • Complete call logs
    • Produce call reports

    L3 Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2015 to August 2019 (52 Months)

    Duties and Responsibilities:

    • Insurance
      • I sell Home & Contents, Car and Travel Insurance
    • Mobile and Broadband
      • I sell Mobile and Home Internet Plans
    • Power & Gas
      • I sell Electricity and Gas
    • All Campaigns are Outbound Australian accounts

    Senior Sales Representative

    Industry:

    Telecommunication

    Employment Period:

    March 2020 to January 2021 (10 Months)

    Duties and Responsibilities:

    Call customer to convert into sales

    Sales Associates

    Industry:

    Others

    Employment Period:

    December 2022 to April 2024 (16 Months)

    Duties and Responsibilities:

    Call customer to win them back

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Graduation Date:

    March 1, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Salesforce CRM, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales Promotion, Tele Sales, Inbound Calls,

    INTERMEDIATE ★★

      Data EntryData Collection

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 104.84, Upload: 81.62
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.31/hr

    Jane

    Candidate ID: 380889

    Administrative Outbound Sales Specialists Lead Generation Specialists Inbound Sales Representatives

    ADVANCED

      Administrative Skills, Sales Management, Real Estate, Social Media Management...

    INTERMEDIATE

      Bookkeeping...

    Median Rate

    $8.31

    $8.74

    if $1 = PHP52

    $10.24

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.31 per hour or $USD 1440.43 per month

    Remote Staff Recruiter Comments

    Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.

    Skills
    • Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
    • Intermediate: Bookkeeping
    • Soft Skills: Strong communicator, client-centric, detail-oriented, team player
    Strengths
    • Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
    • Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
    • Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
    • Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.

    Predictive Index Behavioral Profile - Artisan

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

    Behavioral Summary

    Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.

    Employment History

    Sales Development Representative

    Industry:

    Employment Period:

    April 2021 to November 2023 (31 Months)

    Duties and Responsibilities:

    ● Developed sales strategies to attract potential buyers and generate new leads ● Initiated contact with potential customers through cold calling and responding to inquiries from advertisements ● Established and nurtured relationships with customers to understand their needs and qualify their interests ● Presented product information tailored to customer needs ● Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

    Assistant Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    December 2021 to July 2025 (43 Months)

    Duties and Responsibilities:

    ● Responded to tenant inquiries, questions, and concerns via phone, email, or chat ● Handled maintenance requests and coordinated repairs with contractors ● Created property listings for online platforms and real estate websites ● Managed social media accounts and posted property listings ● Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

    Account Executive

    Industry:

    Employment Period:

    January 2020 to April 2021 (15 Months)

    Duties and Responsibilities:

    Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently ● Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation ● Identified customers' changing needs to improve customer experience and provided creative solutions or products

    Product Specialist

    Industry:

    Employment Period:

    April 2017 to December 2019 (32 Months)

    Duties and Responsibilities:

    ● Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products ● Conducted market analysis and comparisons to highlight the advantages of our products over competitors ● Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction ● Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

    Technical Support Representative

    Industry:

    Employment Period:

    July 2015 to March 2017 (20 Months)

    Duties and Responsibilities:

    ● Assisted customers with troubleshooting and installation of equipment ● Maintained records of customer interactions ● Collaborated with others to improve company system requirements

    Education History

    Field of Study:

    Major:

    Medical Technology

    Graduation Date:

    January 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,

    INTERMEDIATE ★★

      Bookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: N/A
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A (N/A)
    • Processor: N/A
    • Operating System: N/A

    All-inclusive Rate: USD $9.32/hr

    Maricel

    Candidate ID: 310112

    Administrative Personal Assistant

    ADVANCED

      Appointment Setting, Email Handling, eCommerce, Data Entry...

    INTERMEDIATE

      Google Docs, Google Drive, Google Calendar, Google Sheets...

    Median Rate

    $9.32

    $9.85

    if $1 = PHP52

    $11.68

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.79 per hour or $USD 588.33 per month

    Full Time: $USD 9.32 per hour or $USD 1616.27 per month

    Remote Staff Recruiter Comments

    • Maricel has been working since 2011 and has handled roles such as Back Office, Customer Service Representative, Assistant Supervisor, and General Virtual Assistant within BPO industries.
    • She honed her skills in email management, website management customer service, data entry research, order tracking, photo editing, copywriting, eCommerce and telemarketer.
    • She has worked for Australian client 
    • Well versed with the following software tools: 
      • Canva
      • Magento
      • Trello
      • Skype
      •  hub STAFF
      • Ring central
      • salesforce
      • WordPress
    • She can start immediately 

    Predictive Index Behavioral Profile - Artisan

    https://www.predictiveindex.com/reference-profile/artisan/

    Strongest Behaviors:

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    Behavioral Summary:

    Maricel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.

    With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Maricel plans ahead, double checks, and follows up carefully on decisions and actions.


     

    Employment History

    Back Office - Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2011 to January 2013 (24 Months)

    Duties and Responsibilities:

    • Assisting and coordinating with theRelationship Manager
    • Supporting administrative tasks
    • Conducting marketing research
    • Responding to email and phone calls

    Assistant Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to February 2019 (57 Months)

    Duties and Responsibilities:

    • Manage workflow
    • Training new hires
    • Managing team schedules
    • Reporting to Manager and client
    • Evaluating weekly and monthly performance and providing feedback
    • Helping employees' issues and disputes

    General Virtual Assistant

    Industry:

    Employment Period:

    November 2019 to February 2021 (14 Months)

    Duties and Responsibilities:

    • Respond to email and phone calls
    • Manage contact list
    • Prepare customer spreadsheets and keep online records
    • Perform market research
    • Address clients' administrative queries
    • Maintain clients website

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Management

    Graduation Date:

    January 1, 2003

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Appointment Setting, Email Handling, eCommerce, Data Entry, Customer Service, Customer Service Management, Customer Handling, CRM, Credit Management, Content Editing, Inbound Calls, Inbound Collections, Inbound Telemarketing, Microsoft Word, Administration, Administrative Support, Order Processing, Order Entry,

    INTERMEDIATE ★★

      Google Docs, Google Drive, Google Calendar, Google Sheets, Graphic Design, Human Resource Management, InterviewingLead GenerationMicrosoft ExcelMicrosoft OutlookOnline Ordering Tool

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (i5)
    • Processor: i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.79/hr

    Cleamark

    Candidate ID: 308147

    Administrative Phone Support Agents Back-Office Administrators

    ADVANCED

      Virtual Assistant Skills, Customer Handling, Technical Support, Logistics...

    INTERMEDIATE

      Fraud Analysis, Fraud Detection, Data Analysis, Amazon...

    Median Rate

    $6.79

    $7.07

    if $1 = PHP52

    $8.07

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.79 per hour or $USD 588.33 per month

    Full Time: $USD 6.79 per hour or $USD 1176.67 per month

    Remote Staff Recruiter Comments

    • Candidate has worked for a marketing company, 4 years in the BPO industry and later on transitioned doing homebased jobs up until this present.
    • He has experience in customer service doing inbound and outbound calls, as a Virtual Assistant and as a Data Analyst.
    • For his virtual assistance experience for 2 years, he worked for a real estate web tech company wherein he maintains the website, take calls, manage calendars, schedule meetings and appointments and updates data.  He also experienced doing order processing like in Amazon.
    • He also then worked for 2 years as a Data Analyst for a company that determines cyber threats online. He generate websites, checking out social media accounts who possibly phish website and analyze. He used the company's own tool to generate websites.
    • Available to start asap.

    Employment History

    TELEMARKETER

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2009 to March 2011 (25 Months)

    Duties and Responsibilities:

    • Identifies prospects by reading telephone directories, newspapers, and other prepared listings. 
    • Calls prospective customers by operating telephone equipment and other telecommunications technologies. 
    • Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions. 
    • Respond to questions.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Telecommunication

    Employment Period:

    May 2011 to January 2012 (8 Months)

    Duties and Responsibilities:

    • Attract potential customers by answering product and service questions.
    • Solve customer problems by clarifying customer complaints.
    • Electing and explaining the best solution to solve problem. 
    • Expedite correction or adjustment. 

    DATA ANALYST

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    August 2018 to September 2020 (25 Months)

    Duties and Responsibilities:

    • Perform remote clerical tasks and traditional telemarketing.
    • Use computer for various applications, such as database management and word processing.
    • Take and initiate phone calls.

    VIRTUAL ASSISTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2016 to August 2018 (25 Months)

    Duties and Responsibilities:

    • Manage calendars, schedule meetings and appointments.
    • Data entry
    • Take and initiate phone calls.

    TELEPHONE BANKER II

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2012 to October 2015 (36 Months)

    Duties and Responsibilities:

    • Handle customer inquiries, complaints, and account questions.
    • Process credit card payments and funds transfer requests.
    • Dispute unauthorized transactions and create real time alert for compromised accounts.
    • Handles online banking and interprets account memos, red alerts, court orders and levies.
    • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

    Education History

    Field of Study:

    Human Resource Management

    Major:

    BUSINESS ADMINISTRATION

    Graduation Date:

    May 1, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Virtual Assistant Skills, Customer Handling, Technical Support, Logistics, Administrative Support,

    INTERMEDIATE ★★

      Fraud Analysis, Fraud DetectionData AnalysisAmazonCustomer ExperienceData Mining

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (I3)
    • Processor: I3
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.31/hr

    Chris

    Candidate ID: 303113

    Administrative Technical Support Specialists Phone Support Agents Chat Support Agents

    ADVANCED

      Recruiter Customer Service, Recruiting, Sourcing, Outsourcing...

    INTERMEDIATE

      Project Management, Project Supervision...

    Median Rate

    $8.31

    $8.74

    if $1 = PHP52

    $10.24

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.31 per hour or $USD 720.21 per month

    Full Time: $USD 8.31 per hour or $USD 1440.43 per month

    Remote Staff Recruiter Comments

    • Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
    • He has working exposure with different industries like contact center, and staffing companies 
    • He has worked with hiring for requirements based in the Philippines and in US 
    • He is skilled in doing variety of recruitment task which include
    • Analyzing job requisitions 
    • Doing talent pipelining 
    • Sourcing for candidates 
    • Doing pre screening and resume screening 
    • Conducting initial interview
    • Endorsing candidates to hiring managers 
    • Creating sourcing strategies and planning 
    • Generating recruitment reports 
  • He has worked with several role which include 
  • SDE, Program/Project Managers,
  • QA,
  • UX/UI Developer
  • Full stack Developer roles.
  • Accountants 
  • Healthcare professionals 
  • Call Center Representatives 
  • Virtual Assistants
  • Underwriters,
  • Collection Representative
  • He is a confident user of tools/applications like 
  • LinkedIn Recruiter
  • Indeed 
  • SIVA 
  • Glassdoor 
  • Zendesk 
  • Salesforce 
  • Bullhorn 
  • Compass
  • Zoho
  • Gsuite 
  • Calendly 
  • He can start as soon as possible  Predictive Index Behavioral Profile- Guardian 

    Strongest Behaviors 
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary 
    • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Chris Alec will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    • Employment History

    Associate Consultant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    May 2023 to January 2024 (7 Months)

    Duties and Responsibilities:

    • Creates sourcing strategies and talent insights for all covered industries of stakeholders
    • Create reports with Hiring Trends data to specific requests of stakeholders
    • Conducts research to market based on projects assigned

    Senior Recruiter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    May 2020 to February 2023 (32 Months)

    Duties and Responsibilities:

    • Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
    • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
    • Sets up interviews between candidates and hiring managers.

    HR Associate (Contractural)

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    January 2023 to May 2023 (3 Months)

    Duties and Responsibilities:

    • In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
    • Setup and accept interview requests for candidates.
    • Conducts video interview to pre-screen candidates and qualifications.
    • Provided recommendations to qualified candidates to be interviewed by clients

    Sr. Operations Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2017 to May 2020 (40 Months)

    Duties and Responsibilities:

    • Progress and monitor claims assigned Work on recoveries and settlements

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2014 to November 2016 (25 Months)

    Duties and Responsibilities:

    • Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

    Recruitment Specialist

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    January 2024 to January 1970 (648 Months)

    Duties and Responsibilities:

    • Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
    • Conducted initial interview via Online video conferencing
    • Endorsed candidates for client screening
    • Conducted job offer and hand offs to HR for successfully hired candidates

    Education History

    Field of Study:

    Medical Science

    Major:

    BS Medical Technology

    Graduation Date:

    March 28, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Recruiter Customer Service, Recruiting, Sourcing, Outsourcing, Customer Service,

    INTERMEDIATE ★★

      Project ManagementProject Supervision

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15910159395
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Intel (Intel I7 8700k)
    • Processor: Intel I7 8700k
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.32/hr

    Maria

    Candidate ID: 252309

    Administrative Back-Office Administrators Executive Assistant

    ADVANCED

      Real Estate, Property Management, Sales, Administrative Support...

    INTERMEDIATE

      Customer Service, Bookkeeping...

    Median Rate

    $9.32

    $9.85

    if $1 = PHP52

    $11.68

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 9.32 per hour or $USD 1616.27 per month

    Remote Staff Recruiter Comments

    Maria Gema is an experienced administrative professional with over six years of specialization in the Australian real estate industry. She brings a strong background in providing support to property managers, particularly in leasing, tenant management, and document processing. 

    Technical & Industry Experience:
    • Gem has been working remotely since 2017 and is well-acquainted with the demands of virtual collaboration.
    • Her real estate admin background includes tasks such as preparing lease agreements, handling renewals and rent increases, coordinating with tenants and landlords, and managing compliance documentation.
    • She is adept at using platforms such as PropertyMe, PropertyTree, and other complementary tools like InspectRealEstate, Inspect Express, and PriceFinder.
    • Although she has limited experience handling rent allocations within real estate contexts, she is confident with basic bookkeeping due to her academic background in accountancy and her prior experience using Xero.
    • She is available to start immediately. 
    Predictive Index Behavioral Profile - Artisan

    Strongest Behaviors
    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    Behavioral Summary

    Maria Gema is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when they work within or close to their specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, she will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, they’ll carefully plan the implementation to minimize problems and maximize results.

    Employment History

    VA Office Admin Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    May 2022 to February 2025 (33 Months)

    Duties and Responsibilities:

    • Preparing signup packs and lease renewals for lease properties
    • Provided clerical support to company employees by copying and filing documents.
    • Created and updated digital files to maintain current accurate and compliant documents.
    • Email arrears reminders to tenantsProcessing invoices

    Real Estate Admin Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    January 2019 to November 2024 (70 Months)

    Duties and Responsibilities:

    • Provided administrative support to real estate agents and property managers, managing multiple transactions simultaneously.
    • Created and updated property listings, ensuring accuracy across.
    • Assisted with contract preparation and document management, ensuring compliance with state regulations.
    • Managed CRM systems and led client communication.
    • Coordinated appointment scheduling and follow-ups, reducing administrative time by 15%.

    VA - Lead Generation

    Industry:

    Entertainment / Media

    Employment Period:

    October 2018 to July 2019 (9 Months)

    Duties and Responsibilities:

    • Opened new accounts and documented personal, demographic and payment information in system.
    • Educated customers on product and service benefits, explaining features and answering questions.
    • Pitched products and services to potential customers, securing new deals and sales opportunities.
    • Collaborated with marketing teams to develop and execute promotional strategies.
    • Set up appointments with interested customers according to schedule availability.

    VA - Customer Service

    Industry:

    Apparel

    Employment Period:

    April 2017 to June 2019 (26 Months)

    Duties and Responsibilities:

    • Outgoing calls and emails to current customers and asked openminded questions to determine needs.
    • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
    • Developed and maintained user documentation to establish product understanding.

    Customer Service/Travel Agent

    Industry:

    Travel / Tourism

    Employment Period:

    August 2014 to May 2017 (33 Months)

    Duties and Responsibilities:

    • Responsible for the sales order process-taking orders, discussing customers requirements and providing knowledgeable advice regarding their flight itenrary.
    • Responsible for ensuring that customer enquiries are resolved at first point of contact.
    • Promoting company’s products and services to customers.
    • Handling objections professionally Issuing refunds or compensation to customers.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    March 31, 2001

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Real Estate, Property Management, Sales, Administrative Support, Administrative Skills,

    INTERMEDIATE ★★

      Customer ServiceBookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A (N/A)
    • Processor: N/A
    • Operating System: Windows 11
    123

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Understanding the Role of an Administrator

    Experienced administrators are the backbone of an organization, connecting team members and ensuring a smooth workflow across departments.

    Key Responsibilities

    Administrators manage a wide range of essential tasks for an organization’s daily operations. Here are some of their key responsibilities:

    Communication Management– Administrators are the main contact for both internal and external communications. They manage phone calls, emails, and messages, ensuring inquiries are directed to the right departments.

    Scheduling and Calendar Management– They also organize meetings, appointments, and events, coordinating the availability of all involved. This helps prevent conflicts and maintain an organized timeline of tasks and meetings.

    Documentation and Record Keeping– Administrators manage documentation and securely handle confidential information. This helps organizations with regulatory compliance and serves as a reliable reference for future needs.

    Project Coordination – They help track project progress to meet deadlines. They also support project managers by handling logistics, maintaining files, and updating relevant stakeholders.

    Types of Administrators

    Imagine a world where every remote contractor you engage with is not just skilled but a master of their craft, pre-vetted for excellence. From the intricacies of customer support to the artistry of sales and marketing, our virtual assistants ensure your venture’s vibrant success.

    Executive Assistant– Executive or admin assistants support executives like CEOs or department heads. Their tasks include managing schedules, handling confidential information, coordinating travel arrangements, and even assisting in decision-making processes.

    They also serve as a link between executives and employees, ensuring smooth communication and efficient workflows at the top level.

    Office Manager– Office managers, on the other hand, oversee the daily operations of the workplace. They keep an eye on supplies, coordinate the use of facilities, and supervise administrative staff.

    They also handle the office budget, maintain equipment, and resolve logistical issues to keep the office running smoothly.

    Virtual Assistant– Virtual assistants are especially popular with small businesses and entrepreneurs looking to scale without expanding their on-site staff. They manage emails, schedule meetings, conduct research, prepare reports, and answer inquiries.

    HR Administrator– Meanwhile, HR administrators manage employee records, coordinate recruitment and onboarding, assist with benefits administration, and ensure compliance with labor laws.

    Project Administrator– Lastly, project coordinators assist in planning and executing projects. They handle scheduling, budget tracking, resource allocation, and documentation.

    By managing the logistical and administrative tasks, they ensure the project stays on track and within budget, making workflows more efficient.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Essential Skills and Qualifications

    Administrators must be skilled, organized, and efficient to stay on top of their responsibilities. Here are some key skills and qualifications they should have:

    Hard Skills

    These can usually be developed through training or experience. Let’s look at some examples:

    Proficiency in Office Software

    Administrators must be skilled, organized, and efficient to stay on top of their responsibilities. Here are some key skills and qualifications they should have:

    Data Entry and Management

    They also need strong data entry skills to input and organize information in databases, spreadsheets, or CRM systems. These skills ensure accurate recordkeeping and easy retrieval.

    Scheduling and Calendar Management

    Administrators must efficiently manage schedules and appointments using tools like Outlook or Google Calendar to prevent conflicts and ensure meetings are on time.

    Project Management Tools

    Moreover, administrators need to have a grasp of project management software like Asana, Trello, or ClickUp to coordinate tasks, track progress, and communicate with teams effectively.

    Document Preparation and Filing

    They must also be equipped to create, format, and organize memos, reports, and presentations while ensuring documents are properly filed for easy access.

    Soft Skills

    Soft skills, on the other hand, are less measurable attributes that influence how administrators perform their duties and interact with others. These include:

    Communication

    Administrators should have excellent verbal and communication skills to interact with team members, executives, and clients. This ensures accurate information and enables the team to coordinate more effectively.

    Organization

    Strong organizational skills are essential for managing multiple responsibilities, such as scheduling appointments and filing documents. Thus, effective administrators must be able to maintain a structured and organized workspace.

    Multitasking

    Administrators often juggle tasks like answering calls, handling emails, and managing schedules. They must be able to multitask effectively to manage these demands without sacrificing the quality of their work.

    Attention to Detail

    They also need to be detail-oriented to ensure accurate documentation, data entry, and communication. This prevents errors, ensures compliance, and upholds the organization’s credibility.

    Problem Solving

    Lastly, administrators must think on their feet, identify solutions, and adapt to changing circumstances without disrupting the team’s workflow. This is crucial for addressing unexpected challenges, like resolving scheduling conflicts or handling customer inquiries.

    Educational and Professional Background Preferences

    Aside from hard and soft skills, it’s also recommended to hire administrators with relevant educational or professional experience, such as:

    Educational Background

    Most employers prefer hiring candidates with at least a high school diploma, though degrees in business administration, management, or a related field is often preferred.

    Relevant Certifications

    Certifications in Microsoft Office Specialist (MOS) or Certified Administrative Professional (CAP) are also ideal requirements. For HR and project administration roles, for instance, certificates like the Project Management Professional (PMP) can be advantageous.

    Professional Experience

    Nothing beats relevant experience. Prior experience in an administrative role, especially for mid-level and senior positions is often proof that a candidate has the skills and knowledge necessary to succeed in the role.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Why Choose Remote Staff for Administrative Roles

    Remote Staff has been helping business owners find skilled remote workers for over 16 years and counting. Whether you need a virtual assistant, HR administrator, or remote project administrator, Remote Staff offers a pool of qualified candidates.

    Why Choose Remote Staff for Administrative Roles

    Remote Staff has been helping business owners find skilled remote workers for over 16 years and counting. Whether you need a virtual assistant, HR administrator, or remote project administrator, Remote Staff offers a pool of qualified candidates.

    Advantages of Remote Staffing for U.S. Companies

    Western business owners are increasingly turning to remote staffing for its efficiency, scalability, and cost savings.
    Here’s a closer look at its benefits:

    Cost Savings – Remote staffing eliminates the need for expenses such as rent, utilities, and office supplies. Without these fixed costs, businesses can allocate resources to sales, marketing, or product development.

    Access to Global Talents – Remote staffing also lets employers hire skilled professionals from anywhere in the world, giving you access to top talent and specialized expertise beyond the local job market.

    Diversity and Innovation – Hiring people from different backgrounds opens the door to a wide range of perspectives. This helps businesses approach challenges with fresh and unique ideas, driving innovation and strengthening the organization’s adaptability.

    Improved Work-Life Balance – Remote work offers the flexibility to work from anywhere, giving both business owners and employees more time for family, personal hobbies, and rest.

    Enhancing Productivity with a Remote Workforce

    Some are skeptical about remote work, arguing employees need to be onsite to deliver quality output. However, studies prove otherwise: many companies that enable remote work actually reported improved efficiency and productivity, and here’s why:

    Flexibility Boosts Efficiency – Remote work gives individuals the flexibility to design their workday around the times when they’re most focused and energized. This autonomy optimizes productivity for both early birds and night owls.

    Reduced Stress – It also eliminates daily commutes, saving time and reducing the stress of traffic or public transportation. This extra time allows employees to focus more on their work, improving both their performance and overall well-being.

    Customized Work Environments – In addition, remote work allows individuals to create a comfortable, focused space with ergonomic furniture, quiet areas, and other tweaks that enable them to perform at their best. This reduces distractions and improves focus, job satisfaction, and productivity.

    Cost Savings and Scalability Through Remote Staffing

    Remote work enables American businesses to hire skilled professionals at competitive rates while ensuring fair compensation for remote workers.

    Hiring remote workers from different countries lets companies offer competitive salaries vis-a-vis local living standards.

    For example, the US dollar goes further in the Philippines, so a rate of $8-10 per hour, which might be low for US workers, is above average for someone working in Southeast Asia. With this approach, employers can save money while still compensating their remote employees well.

    In addition, businesses hiring remote workers save on relocation expenses and don’t need to provide transportation allowances and other in-office perks like free meals or gym memberships.

    These savings can be redirected to offer compensation bonuses, research and development, or stronger sales strategies, ultimately boosting the company’s bottom line.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Steps to Hire the Right Administrator

    An administrator oversees day-to-day tasks, supports staff, and streamlines processes to improve the business’s overall efficiency. However, finding and hiring the right administrator can be quite challenging.

    To find the right candidate for the role, it’s important to follow a systematic approach, which includes:

    Step 1:
    Define the Role and Create a Detailed Job Description.

    Start by identifying the main tasks the administrator will handle, such as:

          • Managing schedules;
          • Coordinating office operations; and
          • Overseeing compliance with company policies.

    Also, consider the necessary skills and qualifications, such as proficiency in specific software and leadership abilities.

    Step 2:
    Screen and Interview Qualified Candidates.

    Once you have a list of qualified candidates, review applications and resumes. Focus on candidates whose skills, experience, and qualifications closely match the job description.

    After narrowing your options, conduct initial interviews to further assess their fit for the role.

    You can also use structured interview questions to learn how they handled challenging situations or improved processes in previous roles – especially if you want them to do the same for your company.

    Step 3:
    Onboard and Train Them.

    When you’ve hired the right candidate, start the onboarding process. It always helps to provide a clear outline of their responsibilities and expectations.

    It’s also important to have regular check-ins during the early stages to address any challenges, answer questions, and provide feedback.

    However, many American business owners don’t have the skills or resources to oversee or facilitate all of these hiring processes, so they delegate these tasks to experienced partners like Remote Staff.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Frequently Asked Questions About Hiring an Administrator

    Here are some frequently asked questions (FAQs) by business owners about hiring a remote administrator:

    How Do I Help My Remote Administrator Feel Like They’re Part of the Team?

    Communicate regularly by scheduling virtual check-ins and team meetings, where they can actively participate and share updates on their tasks and progress.

    It also helps to facilitate informal interactions, such as virtual team-building activities, game nights, or coffee chats, to build rapport with other team members.

    Should I Look for Industry-Specific Experience When Hiring a Remote Administrator?

    Not necessarily. While industry-specific experience can be valuable, it’s not always required when hiring a remote administrator.

    Look for candidates with strong communication, organization, and time management skills. While industry-specific experience can shorten the learning curve, a good candidate can become a great administrator with proper training.

    What Are the Best Practices for Managing a Remote Administrator’s Schedule?

    Here are some best practices to consider:

    • Set Clear Expectations – Establish work hours, task deadlines, and availability requirements from the beginning.
    • Prioritize Tasks Together – Collaborate every week to identify high-priority tasks and set achievable goals.
    • Encourage Autonomy – Trust your administrator to manage their time efficiently while offering guidance as needed.
    • Monitor Workload and Wellbeing – Evaluate their workload regularly to prevent burnout and support a healthy work-life balance.

    A great remote administrator is one of the best-kept secrets behind many successful SMEs.

    They are the backbone of your daily operations, allowing you to focus on strategic decision-making and core business functions.

    Thanks to remote work, more American business owners are hiring skilled remote workers to manage schedules, coordinate workflows, and handle essential tasks. This allows them to focus on what they do best – growing their business.

    For assistance in finding the right administrators, call us today or request a callback now.

    A great remote administrator is one of the best-kept secrets behind many successful SMEs.

    They are the backbone of your daily operations, allowing you to focus on strategic decision-making and core business functions.

    Thanks to remote work, more American business owners are hiring skilled remote workers to manage schedules, coordinate workflows, and handle essential tasks. This allows them to focus on what they do best – growing their business.

    For assistance in finding the right administrators, call us today or request a callback now.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?