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• June is a graduate of Business Management and has been working for 10+ years. Most of his employment was in the BPO where he handled campaigns in online gaming, telco, credit card, and mortgage. In 2018, he shifted to remote work and provided his services to employers in digital marketing and healthcare. He held various roles such as Customer Service Representative, Senior Agent, Supervisor/Staffing Coordinator, Account Specialist, and Digital Marketing Development Representative.
• In more than 10 years, he became proficient in the following:
  • Cold Calling
  • Sales (B2B)
  • Social Media Marketing
  • Email Management
  • Appointment Setting
  • Customer support (inbound and outbound)
  • Collections
  • Team handling
  • Lead mining
• Some of the applications he used are Salesforce CRM, LinkedIn, and Seamless.ai.
• He can start immediately and is amenable to work during the day, whether part-time or full-time.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Xerxes June is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Xerxes June gets along easily with a wide variety of people.

• Christopher has been in the customer service industry since 2016
• Worked for a health insurance company in the US answering incoming calls from customers with questions regarding their benefits and claims
• He then worked as a chat support representative providing assistance to healthcare practitioners and clinics in the US who are using their scheduling system
• Sent out sms reminders to patients regarding their schedule
• Also provided basic troubleshooting to users having issues with the system
• He is open for both part-time and full-time positions and is available to start immediately

Predictive Index Behavioral Profile- Operator

Strongest Behaviors

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Christ has been working for more than 8 years mostly within Logistics, Financial & E-commerce industries. He was able to handle roles for Customer Support, Data Entry, Social Media Management, General Administration & Executive Assistance catering to clients from US & Australia. He is well versed in terms of doing the following tasks:
  • Data management (Encoding & Processing)
  • Email Management 
  • Customer Service
  • Invoice Management
  • Scheduling Meetings
  • Posting Blogs & Newsletters
  • E-commerce Support
• He is proficient in using the following tools/software:
  • Microsoft Excel (Able to use Pivot & VLookup)
  • Salesforce
  • Microsoft Word
  • Asana
  • Google Sheets
  • Social Media (Facebook, LinkedIn, Instagram & TikTok
  • Zendesk
  • HubSpot
• He is available to start immediately. He is amenable to working the day shift for any part-time or full-time position.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Tina has been working since 2016 and has handled roles such as real estate virtual assistant, Technical support representative and Customer support specialist within BPO and real estate industries.
• She honed her skills in:
  • Customer support
  • Email and chat support
  • Technical support
  • Data entry
  • Calendar management
  • Inbound calls 
  • Data entry 
  • Team management
• She has worked with a US client
• well versed with the following software tools:
  • Salesforce
  • Intercom
  • Callaction.com
  • Google suite
  • Trello
  •  Intercom
  • Salesforce
  • follow up boss
  • Canva
  • Animoto
  • Zillow  
• She can start immediately for Full time position.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ma. Cristina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• MS Office
• Shopify
• Zendesk
• AS400

• Phone, email, and chat handling
• Maintaining confidential customer data Troubleshooting equipment and system issues
• Processing orders, tracking orders, and assisting with payments.
• Making recommendations based on extensive product knowledge.
• Account management
• Promotion of available products.
• Fraud investigation and prevention.

• April started her career as a chat support agent where she did billing inquiries, handling bank statements and other related tasks asked me being a Customer Support Representative. She also did technical support for MS OS, Apple Mac and VoIP
• She then worked as a biller for an insurance companies based in the US.
• She worked for a general VA for an e-Commerce account where she did the following:
  • Assisted two different Clients in handling end to end process for order entry thru woo commerce,
    invoicing, inventory, customer support.
  • Contact and follow up clients for Bulk orders and create mock-up designs before approval.
  • Communicate with onshore designers to finalize custom designs.
  • Other administrative tasks such as lead mining, creating sales reports and email management.
• She also worked with a RE US agency where she was tasked to re-assess the market value of a property. She does Broker's Price Opinion.
• She is knowledgeable with the following tools:
  • Craigslist
  • ProAgent
  • Listing Booster
  • Trulia
  • Zillow
• She can start immediately.

• Anj has a bachelor's degree in Tourism Management.
• She has been working for almost 7 years in the Payment Terminal Services, Real-Estate, E-Commerce, Retail, Digital Marketing and Advertising,  Solar Company, Hospitality and BPO Industries where she supported the following tasks:
  • Purchasing Head
  • Procurement Officer and Supervisor
  • Data Entry Specialist
  • E-commerce Junior Project Manager
  • E-commerce Virtual Assistant/Chat Support
  • Facilities Associate
  • Technical Support
  • Customer Service
  • Phone Support 
  • Administrative tasks
  • Order Processing
  • Creating PO (Purchase Order) and processing Purchase Requisition
• She is proficient using Google Suites, MS office, Trello and Canva.
• She considers herself as harworking and dedicated person.
• She can start ASAP, amendable working any shifts, and open for any full-time or part-time role.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angela Rose has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Angela Rose will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Patty has worked for 8+ years in the BPO industry for customer-centric rols. She was a Telemarketer, Technical Support Representative, Customer Service Representative, Process Executive, Appointment Setter, and recently, Sales Advisor.
• She has handled clients in Aus, New Zealand & UK.
• She has extensive exposure to the following:
  • Customer Service - phone, email, and chat
  • Appointment Setting
  • Sales - Inbound and Outbound
  • Customer Satisfaction
  • Technical Support
  • Email Management
• She is adept is using tools and applications like:
  • CRM
  • Microsoft Office 
  • Google App
  • Slack
  •  Podio
  • Calltools
  • Vici Dial
  • Oracle
  •  Citrix
• She can start immediately.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Patty Ann will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• She demonstrates strong communication skills, adaptability, and a strategic approach to lead qualification and customer engagement. Roxy is comfortable with a remote work setup, time-tracking tools, and an independent contractor arrangement.
• Handled inbound and outbound calls for a U.S.-based fast-food company.
• Worked remotely for an HR software company in Texas, conducting cold calls and CRM updates.
• Outbound sales experience for digital marketing agencies in Australia and the U.S., qualifying leads and booking meetings with CEOs or sales specialists.
• Experience in handling email follow-ups, newsletters, and blog posts as part of marketing support.
• Prepares by reviewing customer notes before calls to provide tailored solutions.

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Roxy is very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

• Ria has been working for almost 15 years as a Customer Service Representative, Technical Support, Telemarketer, Virtual Assistant, Appointment Setter, and  Executive Service Specialist within the BPO industry.
• She is knowledgeable in doing tasks:
  • Customer Handling
  • Technical Support
  • Phone Support
  • Selling Product
  • Marketing Research
  • Calendar Management
  • Email Management
  • Data Mining
  • Lead Generation
  • Data Entry
  • Customer Satisfaction
• She is adept at using tools like:
  • Salesforce
  • Vodafone
  • Avaya
  • Microsoft Office
  • RingCentral
  • Google Application
  • Xero
  • Slack
  • Zoom
• She can start immediately. For any full-time position.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Maria Fatima is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Customer support (phone)
• Billing
• Basic troubleshooting
• Executive assistance
• Logistics
• Dispatch
• Administrative tasks

• MS Office
• Canva
• Client-specific CRM
• Adobe Acrobat
• Google Suite

• Gerome is an accomplished professional with a strong foundation in customer service, fraud analysis, and credit management, gained through extensive experience in the call center industry.
• As a Fraud Analyst, he systematically investigates and prevents fraudulent activities, ensuring the protection of both company revenue and customer identities. His work involves assessing and halting suspicious transactions, suspending fraudulent accounts, and using legitimate documentation to confirm identity and mitigate risks.
• Excelled in credit management, where he demonstrated his ability to manage customer payment issues through direct communication and proactive account handling. His expertise includes conducting outbound and inbound collections, resuming suspended services post-resolution, and implementing credit actions to regulate usage. 
• Identified and prevented fraudulent activities that significantly minimized revenue loss and enhanced the company’s security measures.
• Consistently achieved top productivity metrics, earning accolades such as "Highest Productivity for Control Group-Voice" and "Most Improved Productivity."
• Demonstrated excellence in customer engagement by efficiently resolving payment issues and facilitating long-term solutions, strengthening customer trust and satisfaction.
• Played a key role in enhancing operational efficiency by leveraging systematic processes to detect and mitigate fraud risks.

• Skill Proficiency: Customer service, fraud detection, credit management, assertive collections, adaptability, and strong work ethic.
• Tech/Software Proficiency: Proficient in tools and software for fraud analysis, credit management, and automated call handling, along with systems supporting identity verification and account regulation.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors:

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, he will work within those standards to ensure repeated successes and high-quality results. Gerome has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, he’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Gerome will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.