Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”

Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $11.11/hr
Milbert
Candidate ID: 422572
ADVANCED
-
Digital Photography, Adobe Photoshop CS3, BlueBream, PlanSwift...
INTERMEDIATE
-
Revit Architecture, AutoCAD...
Median Rate
$11.11
$12.07
if $1 = PHP52
$14.56
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 11.11 per hour or $USD 962.66 per month
Full Time: $USD 11.11 per hour or $USD 1925.31 per month
Remote Staff Recruiter Comments
- Milbert has been in the Engineering field for more than 3 years.
- His experience in Engineering include:
- General estimation
- Used Revit in drafting, had a little experience using AutoCAD
- Project Planning
- He is also an experienced photographer
- Spearheaded the photoshoot of a Bb. Pilipinas candidate
- Adept in Adobe Photoshop
- Knowledgeable in Adobe Lightroom
- He can start immediately
Employment History
SALES ESTIMATOR
Industry:
Construction / Building / Engineering
Employment Period:
February 2018 to June 2019 (16 Months)
Duties and Responsibilities:
- Site Costing for Drafting Site works.
- Prepares work to be estimated by gathering proposals, site plans, specifications, and related documents.
- Identifies material by studying proposals, blueprints, specifications, and related documents (Building Design Covenant) .
- Computes costs by analyzing material
- Resolves discrepancies by collecting and analyzing information.
- Presents prepared estimate by assembling and displaying numerical and descriptive information.
- Prepares special reports by collecting, analyzing, and summarizing information and trends.
- Maintains cost data base by entering and backing up data.
- Maintains technical knowledge by attending educational workshops; reviewing technical publications.
- Contributes to team effort by accomplishing related results as needed.
PROJECT ENGINEER
Industry:
Construction / Building / Engineering
Employment Period:
June 2017 to November 2017 (5 Months)
Duties and Responsibilities:
- Develops project objectives by reviewing project proposals and plans; conferring with management.
- Determines project responsibilities by identifying project phases and elements; assigning personnel to - phases and elements; reviewing bids from contractors.
- Determines project specifications by studying product design, customer requirements, and performance - standards; completing technical studies; preparing cost estimates.
- Confirms product performance by designing and conducting tests.
- Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
- Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
- Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
OFFICE / SITE ENGINEER
Industry:
Construction / Building / Engineering
Employment Period:
January 2017 to June 2017 (5 Months)
Duties and Responsibilities:
- Project In-charge
- Site Monitoring
- Project Scheduling
- Materials Estimator
- Daily Reports
- Billing Documents
PROFESSOR
Industry:
Education
Employment Period:
June 2016 to November 2016 (5 Months)
Duties and Responsibilities:
- College Adviser
- Grade 11 Adviser
- College Algebra Instructor
- Grade 11 Algebra Instructor
- Business Math Grade 11 Instructor
Education History
Field of Study:
Engineering (Civil)
Major:
Civil Engineering
Graduation Date:
April 19, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Digital Photography, Adobe Photoshop CS3, BlueBream, PlanSwift,
INTERMEDIATE ★★
-
Revit ArchitectureAutoCAD
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Intel
- Processor: Intel Core i3
- Operating System: Windows 8
All-inclusive Rate: USD $9.64/hr
Samuel
Candidate ID: 422468
ADVANCED
-
Xero, BAS Reporting, Australian GST, Taxation...
INTERMEDIATE
-
QuickBooks, Bookkeeping, Accounting...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
- Samuel is a graduate of Business Administration and had majored in Technology Accounting. He has more than 5 years of experience in the accounting field and has worked with both international and local clients.
- He has expertise in the following:
- Bookkeeping and accounting
- Bank reconciliation
- Australian Taxation and GST
- Preparing BAS
- Payroll and Auditing Financial Reports.
- He is well verse in accounting software such as Xero, QuickBooks, Hubdoc, and Microsoft tools (Excel and Word).
- He is XERO Certified
- He is currently working part-time and is looking for a full-time position
- Available to start ASAP.
Predictive Index Behavioral Profile - Promoter
Strong Behavior
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
Summary
Samuel is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Relatively unconcerned about details and often inclined to consider them unimportant, this individual expresses themself in general terms, aimed more at gaining the interest or attention of others than in communicating specific, factual information. Their interest in details and specifics which are not crucial to success is, at best, casual. As such, they focus on the “big picture” personal goals, and if appropriate, their colleagues, direct reports, or team. They’re flexible about how they attain these goals, often thinking “out of the box” and collaborating widely to get there.
Employment History
Junior Accountant
Industry:
Accounting / Audit / Tax
Employment Period:
August 2021 to January 2023 (17 Months)
Duties and Responsibilities:
- Daily Xero reconciliations of customer payments and bank transactions
- Verify and process approved customer credits, communicate resolution to customers and provide weekly reporting and feedback to manager
- Run weekly Aged Receivables report and follow up overdue accounts as required
- Review and enter supplier bills into Xero and set up weekly payruns for authorisation in the bank account, and send payment remittances
- Set up and receipt purchase orders in sales system, reconcile and follow up any discrepancies as required
- Conduct weekly analysis of invoices from freight carriers to ensure freight charges are correct and align with freight costs charged to customers
- Manually reconcile orders and credits from marketplace websites
- Assist accounts manager with month end reconciliations and provide reports
- Provide timely and effective finance support to the broader team as required
- Preparation of Seller Reimbursements and sending of Remittance Advice for payment to Sellers Other adhoc tasks as required
Junior Accountant
Industry:
Accounting / Audit / Tax
Employment Period:
March 2021 to May 2021 (2 Months)
Duties and Responsibilities:
- Handle diverse client base from corporations, owner-run companies, including family owned business and start-ups
- Bank Reconciliations, General Ledger Maintenance, Accounts Payable, Accounts Receivable, Payroll and Bookkeeping.
- Balance sheet reconciliations; Monthly reconciliations for debtor/creditor accounts. Assist in preparing Installment/ Business Activity Statements
- Assist in processing tax returns for individuals, business, partnership or trusts
- Protects organization’s value by keeping information confidential.
Accounting Associate
Industry:
Accounting / Audit / Tax
Employment Period:
March 2020 to March 2021 (12 Months)
Duties and Responsibilities:
- Recording of Sales/Expenses to Xero and QuickBooks: Efficiently capture and categorize all financial transactions, ensuring accuracy and completeness in Xero and QuickBooks.
- Month-end Entries to Xero and QuickBooks: Perform necessary adjustments and accruals at the end of each accounting period to reflect true financial position and performance.
- Tax Filing to BIR (VAT and Withholding): Handle timely and accurate filing of Value Added Tax (VAT) and withholding tax returns to comply with BIR regulations, minimizing risks of penalties or fines.
- Manual uploading of Bank Statement in Xero: Methodically upload and reconcile bank statements manually in Xero, ensuring all transactions are properly recorded and accounted for.
- Bank Reconciliation: Conduct meticulous reconciliation of bank accounts against financial records to identify and resolve discrepancies promptly.
- Prepare Payroll Entries: Skillfully prepare payroll entries, including wages, benefits, and deductions, ensuring compliance with regulatory requirements and timely disbursement of employee salaries.
Accounting Staff
Industry:
Entertainment / Media
Employment Period:
January 2019 to March 2020 (13 Months)
Duties and Responsibilities:
- Cash Advance Liquidation Entry
- Auditing Reimbursement and Replenishment
- Processing Clearance of Talents/Employees
- Other Adhoc Task assigned by Manager
Junior Acountant
Industry:
Accounting / Audit / Tax
Employment Period:
July 2018 to December 2018 (5 Months)
Duties and Responsibilities:
- Manual Import of Bank Statement in Xero Bank
- Reconciliation for more than 10 Bank Accounts of almost 1,000 transactions per day
- Uploading Tax Invoices in Xero
- Assisting Supervisor during month-end
Assistant Accountant Angeles Pampanga
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2023 to March 2024 (12 Months)
Duties and Responsibilities:
- Clerical Accounting
- Creditor Management Data to Ray White Franchisor
- Debtor Management and Internal Invoicing
- Monitoring of DG Tax Affairs
- Processing commission of Sales Person
Part time AU Bookkeeper Direct Client
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2024 to August 2024 (5 Months)
Duties and Responsibilities:
- Reconciling accounts and keeping financial records
- Bank Reconciliation
- Preparation of Financial Reports
- Preparation and lodgement of ATO statements
- Support for other team members
- Digital payables processing
- Accounts Payable Maintenance
- Debtor Maintenance
- Payroll processing, STP and Superannuation filing and payment
- Maintaining task management system for each client in XBERT
AU Bookkeeper
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2024 to November 2025 (15 Months)
Duties and Responsibilities:
- Reconciling accounts and keeping financial records
- Bank Reconciliation
- Month End Entries
- Accounts payables processing
- Payroll processing, STP and Superannuation filing and payment
Education History
Field of Study:
Business Studies/Administration/Management
Major:
ACCOUNTING TECHNOLOGY
Graduation Date:
May 25, 2018
Located In:
Philippines
License and Certification: :
NC II BOOKKEEPING
Skills
ADVANCED ★★★
-
Xero, BAS Reporting, Australian GST, Taxation, Bank Reconciliation,
INTERMEDIATE ★★
-
QuickBooksBookkeepingAccounting
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16413082326
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ASUS
- Processor: 12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.67/hr
Cyrille
Candidate ID: 422396
ADVANCED
-
SAP, Documentations, Document Formatting, Administrative Support...
INTERMEDIATE
-
Microsoft Tools, Office 365, Office Administration, Lead Generation...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.49 per hour or $USD 562.79 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Cyrill has been working since 2012 and has handled roles such as Research Analyst, Leasing research, Lease administration officer and Lease Administrative Officer cum Research for Commercial Leasing within real estate industries
- She honed her skills in administrative support, SAP helpdesk & Trouble shooting, Competitor market Analysis, Lead Generation, Documentation, filling, document formatting, Loan application checking Market research, client coordination, trends, and market behavior analysis, manage real estate module, encode details of the agreement, contract generation, provide support for inquiries for rental concessions, lease administrator, email management, and data entry.
- She has no experience yet working for foreign clients and looking forward to have her first client in RS.
- Well versed with software tools such as:
- SAP
- MS office 365
- Google sheets.
- Google Maps
- Google spreadsheets
- She can start after 2 weeks notice
Employment History
Client Support Service Associate
Industry:
Property / Real Estate
Employment Period:
August 2012 to February 2014 (17 Months)
Duties and Responsibilities:
- Participated in one of the company’s engagement with a major petroleum corporation in the country which involves lease registrations and lease renewals processes.
- Responsible for full coordination with the landlord representative-once complete documents have been received from a Petroleum Corporation and the Registry of Deeds/Land Registration Authority
- Assessed all lease contracts are correct and accurate after the lease renewal process to ensure the validity and authenticity of lease documents before endorsement to the landlord.
- Responsible for coordination with the local government units to request Real Property and Tax(RPT) declaration document during RPT payment season.
- Assisted in gathering/research on economic data such as Demographics, Real estate market update, Philippine Economy and conducted City Profiling to provide reports for brokers and agents.
- Assisted in the creation of a database of landlord/tenant representative mandate for clients/brokers.
Research Analyst
Industry:
Property / Real Estate
Employment Period:
June 2014 to March 2016 (21 Months)
Duties and Responsibilities:
- Produced Quarterly management reports focusing on Macroeconomic Variables and competitor updates on market trends.
- Published Competition scan report to the office of the President. The report focuses on the current updates on the housing developers given the price points and target market that the executive office needs.
- Assertively conducted competitor check and field research.
- Chosen to be part of a special call-out team to assist our Loans origination group with the purpose of saving “problematic” accounts or customers with intentions to pull-out their investments with the company. Was able to successfully gather all lacking document on accounts endorsed by the Loans Origination Group which LED to Loan take out or issuance of Bank Guarantee to buyers
- Personally assisted the buyers of the house on documentation, house inspection, coordinates letter of guarantee signing until the buyer accepts and finally moved in with their purchased unit.
Lease Administration Officer cum Market Analyst
Industry:
Property / Real Estate
Employment Period:
March 2016 to Present
Duties and Responsibilities:
- Conducts Quarterly SAP contract of lease renewal, updating of rent conditions based on the approved master price list and pricing guide. Maintains lease contract accuracy vis a vis to corporate documents submitted by the lessees.
- Provides SAP Helpdesk and Troubleshooting for new Senior Administrative Officers, Lease Administrative Officers, Lease Assistants (property based) and Property Managers.
- Handles daily lessee concerns, lease contract administration and tenant relation activities
- Coordinates with the Property management team, Audit Team, Billing and Collection, Architecture and Engineering team on the Store Renovation/Technical Meeting and Pre-operations Meeting.
- Coordinate with the Head office team of the lessee for Billing and Collection and lease renewal concerns.
- Coordinates with the IT – POS team with regards to monitoring of Daily sales submission of the Percentage leases.
- Conducts monitoring and ocular inspection in the property concerned to monitor lessee compliance and adherence to the contract of lease.
- Reports to the Property Manager and Facilities manager for any issues on the leased space (i.e. faulty aircon, leaks, store complaints)
- Conducted and supported Marketing efforts
- Assertively conducted actual research of competitor malls within 5 to 10 KM radius. Created database for Retailers and Food and Beverage (New and Existing concept).
- Assigned as the OIC Lease Administration for the Responsible for the efficient processing, documenting, recording, and filing of all lease transactions of new and existing lessees based on approved SOPs on economic terms and conditions.
- Supports the Leasing Gross Leasable team and Vertical Gross Leasable team in all its documentation needs to facilitate closing of the leases with prospective lessees including immediate preparation of Lease Proposals to preparation of sales collaterals and Floor plans.
- Supervises the Lease Admin assistants on accurate and timely encoding thru SAP of all lease transactions; and ensures consistency of the soft and hard copies of all Lease documents. Also supervises the Leasing Research for the mall competitor checks
- Provides helpdesk, troubleshooting, access recommendations, additional fields with tax definitions as may be required, scripts for SAP Real Estate module; and basic Materials Management module.
- Final audit of virtual contract in SAP before unblocking, prior to issuance of official receipt in Collection Department and printing of hard copies in Leasing Documentation Department.
- Prepares all necessary reports (Monthly / Quarterly / Annual Production Report, Vacancy Report / Occupancy Report based on Effectivity of Lease, Termination report and Other reports as may be required
- Responsible for the updating of department manuals and procedures, effective implementation of company policies, rules and regulations, as well as the discipline, attendance, work performance, training and development of all personnel under Office Admin and Lease Documentation Unit (Lease Admin Assistants and Lease Admin Officers)
- Responsible for the facilitation of company-sponsored benefits, privileges, and activities, within the department, including annual physical examinations, health card-sponsored activities, team building, Christmas party, corporate social responsibility activities.
- Determine staffing requirements and prepare Personnel Requisition if needed, preparation of updated Table of Organization.
- Orient and train staff on Leasing Business Process and basic Leasing Module in SAP.
- Conducted due Diligence as to profiling of prospective lessees, creates appointment with SEC to secure authentic digital copies of Incorporation documents.
- Built a databank of competitor malls as a whole as reference for lead generation
- Built a databank for top 40 BPO and recent closed deals in commercial leasing industry. Generated leads on the broker groups and has continuously established connections for future transactions
- Built a Retailers databank.
- Conducted customer profiling for the business mix improvement.
- Conducted the Fire Station study incoordination with BFP for a proposed Fire Station project
- Actively participates in Retailers and Franchising events/ exhibits as part of data gathering and serves as lead to prospective lessees.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Economics
Graduation Date:
March 26, 2012
Located In:
Philippines
License and Certification: :
Civil Service Career Eligible
Skills
ADVANCED ★★★
-
SAP, Documentations, Document Formatting, Administrative Support, Data Entry, Email management, Market Research, Market Survey,
INTERMEDIATE ★★
-
Microsoft ToolsOffice 365Office AdministrationLead Generation
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Broadband
- Hardware Type: Laptop
- Brand Name: ACER Aspire A315-42G
- Processor: AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx 2.60 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $9.64/hr
Edrome
Candidate ID: 422372
ADVANCED
-
Data Analysis, Calendar Management, Process Improvement, Quality Assurance...
INTERMEDIATE
-
Presentations, Graphic Design, Video Editing...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
- Ed has been working since 2014 and has handled roles such as Customer service Representative, educator, Quality Specialist and Subject expert matter within BPO and educational industries.
- He honed his skills in Inbound call management, Bills processing, Data Analysis, Calendar Management, Calendar management, audio transcription, Troubleshooting, phone support, root cause analysis, process improvements, Quality assurance, and handling escalated calls.
- Handled telco and IT accounts and was able to take 50-75 inbound calls a day.
- Well versed with Software tools such as:
- Microsoft 365
- Power BI
- ring central
- Zendesk basic
- Aloware
- Avaya
- Air call
Employment History
CSR / SME / Global Partner Support Specialist / Quality Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2018 to April 2021 (34 Months)
Duties and Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Providing knowledge, resources and information to support agents.
- Address customers concerns accurately and timely.
- Assist advisors with material request and account updates.
- Provide assistance to Tier 0 partners in transitioning to the new partnership platform.
- Assist partners in creating/modifying their business model according to Microsoft’s standards.
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Performs monitors of customer care email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Perform other duties as assigned.
Teacher I
Industry:
Education
Employment Period:
April 2017 to March 2018 (11 Months)
Duties and Responsibilities:
- Keep the classroom under control.
- Develop lesson plans.
- Establish and enforce a set of rules for the classroom.
- Keep parents updated on their child's progress.
- Prepare students for standardized tests.
- Monitor the halls in between classes.
- Encourage students to learn as much as they can.
- Recognize problematic behavior in students.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2014 to May 2015 (12 Months)
Duties and Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
Executive Administrator
Industry:
Property / Real Estate
Employment Period:
July 2021 to October 2024 (39 Months)
Duties and Responsibilities:
- Served as an Executive Administrator, managing transaction coordination, listing updates via Bright MLS, and contract creation.
- Handled lead generation, social media management, and clerical tasks to support real estate operations efficiently.
Sales Administrator
Industry:
Property / Real Estate
Employment Period:
September 2022 to July 2023 (9 Months)
Duties and Responsibilities:
- Streamlined client communication and marketing operations through REX Software, Adobe Suite, and Wix, managing campaigns, databases, and digital materials.
- Oversaw social media, advertising, and reporting to enhance engagement and support sales initiatives.
Business and Administrative Assistant
Industry:
Consulting (Business & Management)
Employment Period:
August 2023 to December 2024 (16 Months)
Duties and Responsibilities:
- Provided essential administrative support, including document preparation, data entry, and onboarding, while also coordinating customer relationship processes.
- Contributed to marketing efforts by creating collateral, managing digital content, and ensuring consistent branding across all platforms.
Education History
Field of Study:
Education/Teaching/Training
Major:
Mathematics
Graduation Date:
April 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Data Analysis, Calendar Management, Process Improvement, Quality Assurance, Social Media Management, Customer Service, Administrative Support, Office Administration,
INTERMEDIATE ★★
-
PresentationsGraphic DesignVideo Editing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $8.16/hr
Choleen
Candidate ID: 422110
ADVANCED
-
Training, Sourcing, Interviewing, Lead Generation...
INTERMEDIATE
-
Human Resource Management...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.16 per hour or $USD 707.42 per month
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
- Choleen has been working since 2018 and has handled roles such as Human Resource coordinator and training specialist within bakeshop chains.
- She honed her skills in Onboarding, training management, Timekeeping, 201 files management, organization, Sourcing, CV formatting, lead generation, coordination, posting of job advertisements, interview, and process government mandated government.
- She has part-time work experience with a US client.
- She is versed in Software tools such as:
- Jobstreet
- Indeed
- MS Word excel
- MS PowerPoint
- Google sheets
- Linked in sales navigator
Employment History
Human Resource Coordinator
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
August 2018 to January 2020 (17 Months)
Duties and Responsibilities:
- Assisting in the recruitment, onboarding and training ofemployees
- Answers employees requests and questions
- Timekeeping for North Luzon Bakeshop Employees
- Strategize plans for retention of employees
- Keeps, manage, and organize 201 File
Training Specialist
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
January 2020 to January 2021 (12 Months)
Duties and Responsibilities:
- Identifying training needs
- Create modules based on the employees needs
- Provide training for bakeshop and office employees
- Assist in newly opened bakeshops
Content Moderator
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to October 2021 (9 Months)
Duties and Responsibilities:
- Ensure that items are placed in the right category, are free from scams, doesn't include any illegal items
- Check all content – from images to videos and from articles to multimedia files – that you can see on social media sites, online forums, and other online community platforms are fit for general public consumption.
Learning Experience Leader
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to Present
Duties and Responsibilities:
- Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
- Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
- Accomplish projects and motivate trainees through effective training;
- Continuously improve training programs and the other learning opportunities across the organization;
- Amend and revise programs as necessary for them to adapt to the changes occuring in the work environment;
- Act as the content expert, and maintain relevant training documents and training materials for training conducted;
- Develop and create effective induction programs;
Education History
Field of Study:
Psychology
Major:
Psychology
Graduation Date:
March 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Training, Sourcing, Interviewing, Lead Generation, Timesheet Management, Administrative Support,
INTERMEDIATE ★★
-
Human Resource Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Cable
- Hardware Type: Laptop
- Brand Name: Aspire
- Processor: Intel Core I5
- Operating System: Windows 8
All-inclusive Rate: USD $9.64/hr
Rennica
Candidate ID: 421832
ADVANCED
-
Xero, QuickBooks, Accounting System, Accounts Payable Management...
INTERMEDIATE
-
Microsoft...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
- Rennica is a Certified Public Accountant in the Philippines with 7 years of hands-on experience in financial administration. She is a freelance Accountant/Bookkeeper to a US-based client, allotting 4-5 hours per day in a flexible setup.
- At present, she is a part-time Accountant for an automotive company in Australia through Remote Staff.
- She is proficient in performing the following:
- Bookkeeping
- Financial Analysis
- Journal Entries
- Reconciliation
- Budgeting and Planning
- Accounts Payable
- Accounts Receivables
- Fixed Asset Management
- Payroll,
- Financial Closing
- Management reporting
- Tax filing
- She is a user of Xero, QuickBooks Online, and MS 365 (Outlook, Excel, Word).
- She is knowledgeable in Australian GST.
- She can start immediately and is amenable to working any day-shift part-time position
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Rennica is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rennica will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Freelance Bookkeeper/Accountant
Industry:
Accounting / Audit / Tax
Employment Period:
January 2021 to April 2023 (26 Months)
Duties and Responsibilities:
- Ensure accuracy, completeness and on time reporting of Financial statements of clients through XERO and QBO
Manager for Finance, HR and Admin/Compliance Officer
Industry:
Employment Period:
August 2016 to March 2021 (55 Months)
Duties and Responsibilities:
- Ensure accuracy of Financial Records from recording to Management reporting
- Ensure compliance to tax filing and payments and government requirements
- Managing Human Resource and Admin responsibilities of the organization
Accounting Supervisor
Industry:
Construction / Building / Engineering
Employment Period:
January 2016 to August 2016 (7 Months)
Duties and Responsibilities:
- Ensure completeness of financial record and financial reporting
- Compliance with all government filings and tax payments
Accountant
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
May 2023 to March 2024 (10 Months)
Duties and Responsibilities:
- Xero Accounting
- General Accounting
- Cash Flow
- Prepare budget forecasts
- Preparing and publishing financial statements
- Comply with financial policies and regulations
- Participate in the regular meeting
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accountancy
Graduation Date:
May 13, 2013
Located In:
Philippines
License and Certification: :
Certified Public Accountant
Skills
ADVANCED ★★★
-
Xero, QuickBooks, Accounting System, Accounts Payable Management, Accounts Receivable Management, Bank Reconciliation, Accounting, Accounting Reconciliation, Billing, Budgeting,
INTERMEDIATE ★★
-
Microsoft
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Shared Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $3.75/hr
Diana
Candidate ID: 421043
ADVANCED
-
Google Maps, Google Calendar, Google Drive, Customer Service...
INTERMEDIATE
-
Microsoft PowerPoint, Microsoft Word, Zendesk, Gmail...
Median Rate
$3.75
$3.75
if $1 = PHP52
$3.75
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 3.75 per hour or $USD 324.83 per month
Remote Staff Recruiter Comments
- Diana has over 4 years of work experience mostly within BPO industries.
- She gained skills in the following:
- Customer Service & Support
- Technical Support
- Chat Support
- Email Support
- She handled accounts related to medical, insurance and more catering clients mostly based in the US
- She is pretty much confident already with handling any customer concerns, doing basic troubleshooting, even handling irate clients.
- Adept with using tools such as MS Word & PowerPoint
- She is available to start immediately
Predictive Index Behavioral Profile - Operator
Strongest Behaviors
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
- Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
- Works steadily at an even pace; most productive with fewer interruptions.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Diana has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Diana will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2017 to January 2018 (4 Months)
Duties and Responsibilities:
- Checking the availabilities of their medication in different pharmacies.
- Verifying their prescriptions.
Technical Support Representative/ Chat Support/ Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2018 to May 2021 (34 Months)
Duties and Responsibilities:
- Assisting the students and instructor to access the website and do their assignments.
- Helping the customer to check their network service.
Education History
Field of Study:
Education/Teaching/Training
Major:
Computer Education
Graduation Date:
June 13, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Google Maps, Google Calendar, Google Drive, Customer Service, Customer Support, Customer Handling, Chat Support, Email Support, CRM, Salesforce CRM,
INTERMEDIATE ★★
-
Microsoft PowerPointMicrosoft WordZendeskGmail
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 36.50, Upload: 44.31
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Intel
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $12.09/hr
Sherwin
Candidate ID: 421039
ADVANCED
-
Office 365, Order Entry, Order Management, Order Processing...
INTERMEDIATE
-
SAP, AS/400 iSeries, Business Card Design, Budgeting...
Median Rate
$12.09
$13.18
if $1 = PHP52
$16.00
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 12.09 per hour or $USD 2095.47 per month
Remote Staff Recruiter Comments
- Sherwin is working professionally since 2009 through different industries such as Business Process Outsourcing and Marketing Industry.
- He is able to work with data to be provided to the Sales Managers on a regular basis. He is compiling data for PO management, supply chain and sales.
- He had worked with several industries including IT, furniture, e-commerce.
- He is well versed with the following roles:
- Digital Marketing
- Marketing Management
- Sales and Account Management
- Customer Service
- He is also adept in using the following tools:
- AS400
- SAP
- SharePoint
- Salesforce
- Microsoft Excel (10/10)
- GSuite
- SQL
- He is passionate towards work and willing to learn.
- He can start working with 30 days notice.
Predictive Index Behavioral Profile - Artisan
Strongest Behaviors
- Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
- Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
- Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.
Behavioral Summary
Sherwin is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Sherwin plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
LISTENER CARE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2009 to December 2011 (24 Months)
Duties and Responsibilities:
- Took inbound calls and provided first call resolution
- Technical Support
- Billing and Customer Retention
- New Products and Services Roll Out
SENIOR ACCOUNT SERVICE MANAGER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2011 to July 2018 (78 Months)
Duties and Responsibilities:
- Order Fulfilment / Purchase Order Management
- End-to-end Supply Chain
- Sales Support
- Product Specialist
- End-to-end Customer Service
- Process Documentation
- Reports Generation
- SME, Process Improvement
- Consultant, Business Continuity Plan
- Coach, Performance Improvement/Development
- Officer, First Level Escalations
- Lead, Echo Training
- Facilitator, Monthly Operations Meetings
- Trainer, New Hire Development Plan
ACCOUNT SERVICE MANAGER
Account Management:
- Order Fulfilment / Purchase Order Management
- End-to-end Supply Chain
- Sales Support
- Product Specialist
- End-to-end Customer Service
- Process Documentation
- Reports Generation
- Lead, Product Certification
- Lead, Business Continuity Plan
CONSUMER SUPPORT
Customer Service Duties:
- Provide timely consumer service support to end-user of various product information (cost, availability, warranty, etc.) thru phone and email support
- Assist consumers where to buy the products
- Refer consumers to accredited installing companies to meet their unique design needs
- Process replacement order requests in AS400/CRM to meet consumer satisfaction
- Timely escalation to supervisor/manager for timely customer requests
- Process refunds for online purchase whenever needed
- Inform consumers regarding company policies and procedures when asked
- Assist consumers on accurate product installation within standard information & specification
- Delegate emails among the team
- Daily, weekly and monthly reports generation to supervisor, operations manager and national sales manager
Project Management:
- Lead Generation Specialist
- Product Gallery
- Associate Product Training
- Lean 6 Sigma Auditor (for business excellence and performance)
ACCOUNT MANAGER
Industry:
Employment Period:
August 2018 to September 2020 (25 Months)
Duties and Responsibilities:
CLIENT EXECUTIVE
- Client support for current and new products and services
- Support New Client On-Boarding
- Data and record management and maintenance
- Sales and Marketing
- Create Process Documentation and Improvement
- Reports Generation
- Collaborated with other departments to provide customer solutions
ACCOUNT MANAGER
- Act as the lead point of contact for any and all account related matters
- Identify and grow opportunities within the assigned region
- Initiate regular communications with prospects and existing clients while successfully presenting features and benefits of products / services
- Effectively diagnose the suppliers’ needs & be able to provide specific & strategic recommendations on how issues may be resolved or how their business can further grow
- Provide timely market & customer feedback to other departments
Senior Ordering Associate
Industry:
Oil / Gas / Petroleum
Employment Period:
September 2020 to December 2025 (62 Months)
Duties and Responsibilities:
- Document order entry and resolution in Salesforce.com (SFDC).
- Order Processing (Masters of SAP system and processes)
- Daily Team Operations (Workload Capacity and Admin Tasks)
- Cross Functional Collaboration (Billing, Distribution, Logistics, Aviation, Marine)
- Lead Learning Development and Team Performance
- Calendar Management
- 100% Completion Rate of Process Documentation
- 100% Completion Rate of Salesforce Knowledge Articles (Ordering Processes)
- Salesforce Macros (Time Savings: 26-87%)
- Salesforce Individual & Team Productivity Dashboard
- Salesforce Case Distribution Automation (Time-Savings: 97%)
- Salesforce Customer Master Profile UI Improvement (Time Savings: 3 sec/search)
- Process Certification (Result: 100% Onboarding)
- Lead Operational Excellence and Client and Team Monthly Meeting
- Automation Menards Plant Contact (Time Savings: 25.20 mins/yea)
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
March 29, 2008
Located In:
Philippines
License and Certification: :
November 2008 Nursing Board Exam Passer
Skills
ADVANCED ★★★
-
Office 365, Order Entry, Order Management, Order Processing, Order tracking, Ordering Software, Inventory Management, Inventory Monitoring, Customer Experience, Customer Handling, Customer Service, Customer Service Management, Account Management, Data Analysis, Data Collection, Data Entry, Data Encoding, Data Management, Report Writing, AS/400 iSeries, Process Improvement, Process architecture, Salesforce.com, Salesforce CRM, Business Analysis, Client Presentations, Client Relations, Client Servicing, Client Support, Client Development, Writing, Transcription, Windows applications, Internet Explorer, Google Apps, Marketing, SEO, Web Content Management,
INTERMEDIATE ★★
-
SAP, AS/400 iSeriesBusiness Card DesignBudgetingBusiness DevelopmentInventory Management
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Shared Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: DELL
- Processor: Intel(R) Core (TM) i5-4310U
- Operating System: Windows 8
All-inclusive Rate: USD $18.47/hr
Joeld
Candidate ID: 420971
ADVANCED
-
VMware, MySQL, Windows PowerShell, Bash...
INTERMEDIATE
-
Continuous Integration, Citrix, Microsoft Hyper V Server...
Median Rate
$18.47
$20.39
if $1 = PHP52
$25.38
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 18.47 per hour or $USD 3201.47 per month
Remote Staff Recruiter Comments
- Joeld is a DevOps Team lead with more than Seventeen (17) years of work experience in the IT Industry supporting local and global users.
- He has expertise in the following:
- Build and deploy applications in the cloud.
- Deploy containerized apps using Racher and Helm charts.
- Design and implement cloud services support operations.
- Managing windows, Linux and cloud servers/infrastructures.
- Manages VMWare and Citrix
- Manage CI/CD pipelines but no experience in creating from scratch.
- Managing AWS infrastructure and multiple AWS accounts.
- He has great experience and application of various AWS Services such as EDS, document DB, RDS,S3,Lambda, Route 53, Cloud Formation and EC2. He has expertise in using Terraform. He has experience in scripting where he used PowerShell for Windows, Bash for Linux.
- He is also proficient in the following technologies or applications:
- Database: MySQL
- Server : Windows and Linux (CentOS, Ubuntu)
- Amazon Linux 1 and Amazon Linux 2
- Virtualization Tools: Hyper-V and VMWare
- Lambda
- Terraform
- AWS
- Ansible
- Azure DevOps
- Docker & Kubernetes
- BitBucket
- Available to start ASAP and open for Full time position
Strongest Behavior
- Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
- Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
- Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
Joeld is independent and individualistic in thinking and behavior. He has strong ideas and opinions and expresses them with confidence and certainty.
Having a willingness to take risk, he is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.
In expressing and acting on their ideas, he is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. He is very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.
Employment History
Senior DevOps/Cloud Engineer
Industry:
Stockbroking / Securities
Employment Period:
October 2022 to May 2023 (7 Months)
Duties and Responsibilities:
- Designing and implementing Development Operations standards around all major assets
- Participating in Architecture Reviews and Security audits
- Contributing to the improvement of development operations processes
- Work with the product team to ensure that requirements are clearly defined
- Work with all areas of the business to ensure that the goals and objectives of the company are met
System and Network Administrator
Industry:
Employment Period:
January 2008 to October 2009 (20 Months)
Duties and Responsibilities:
- Setups and implements IBM Cognos TM1 Production Server
- Performs server’s system and network monitoring
- Facilitates Server’s connectivity in the Oracle databases
- Facilitates testing of reports (UAT)
- Facilitates the upgrade and migration of SAP Business Objects Production and Development Server in Red Hat Enterprise Linux platform
- Secures server’s connectivity to Sybase ASE database
- Performs testing of Universe and WEBI creation
- Facilitates migration of IBM Cognos TM1 server
- Performs testing of Cube, Dimension and Element creation using Turbo Integrator
- Facilitates the setup and implementation of Business Objects Production & Dev Servers
- Performs setup and management of clients and its connection to the BOBJ Servers
- Performs testing of Universe and WEBI creation
System and Network Admin
Industry:
Education
Employment Period:
March 2013 to March 2015 (23 Months)
Duties and Responsibilities:
- Build Infrastructure from Scratch Accomplishments:
- IPLC (Point to point connection from China to Ortigas Data Center)
- Build Data Center (Ortigas Main Office)
- IT infrastructure (LAN, WLAN, LAN interconnection for 3 Offices in Ortigas, Point to point connection Ortigas and Baguio office)
- 5 Leased lines, 2 DSL, Firewall (Fortinet), Cisco Routers and Switches, VLANs
- Active Directory with 300+ Computers and 300+ Users, FTP Server with 2000+ users, File server, Backup, Storage Management, Disaster and Recovery Management, Service Continuity Management
- Inventory and Asset Standards (Asset and Financial Management)
- Incident and Problem Management, SLT and SLA, Configuration Management, Change Management
- VMWare, VPN Server & Client connections and Remote Support and Ticketing System
- Video Conferencing (China, Ortigas and Baguio) 3. Build Baguio Office
- IT infrastructure (LAN, WLAN, Point to point connection Baguio and Ortigas)
- 2 Leased Lines, Firewall
- Active Directory with 100+ Users, File Server 4. VPS (Virtual Private Server) implementation 5. Site to site VPN Connection Ortigas and Baguio Offices Project Management Roles and Responsibilities
- Helps the in directing and getting senior management’s approval for a project.
- Facilitates in starting, initiating and developing a project brief and plan and secure authorization. Identifies project schedule and budget.
- Controls project stages, secures project is on time and on budget. Generate end stage report, next stage plan and exception plan
- Manages deliverables and stage boundaries, creates work packages and summarizes completed work packages. Seeks authorization to proceed every stages of a project.
- Closes a project, premature close, creates closure recommendation, end of project results, and authorizes project closure and
DevOps Team Lead
Industry:
Computer / Information Technology (Software)
Employment Period:
July 2018 to September 2022 (50 Months)
Duties and Responsibilities:
- Leads the Cloud Services and DevOps Team
- End to end client deployment and support for company Cloud Services
- Responsible for the up-time of the cloud (AWS) infrastructure platform supporting core business infrastructure
- Build infrastructure as Code using Ansible and Cloudformation
- Deploy containerized app (Docker and Kubernetes) using Rancher and Helm charts
- Design and implement cloud services support operations
- Day to day engagement with onshore cloud services team, end users, technical leads, all levels of management and 3rd parties in the areas of continuous deployment; the translation of requirements and in ensuring solutions are fit for implementation and purpose.
- Perform real time monitoring and system health checks.
- Investigate, resolve or escalate system issues.
- Delivery daily health checks.
- Contribute to enhancing existing health checks and processes across the IT environment and application deployment tasks.
- Undertake analytical assignments on areas of operational difficulty and critical need.
- Ensure compliance with IT security and build standards.
- Provide input to trend analysis on the quality and availability of the managed environments.
- Manages AWS Infrastructure (Prod, UAT, DEV, etc.).
- Manages multiple AWS accounts.
- Cost management for all AWS accounts.
- Initiates and contributes in automating/simplifying repetitive task
Infrastructure Site Reliability Engineer
Industry:
Employment Period:
February 2017 to July 2018 (17 Months)
Duties and Responsibilities:
- Responsible for the uptime of the infrastructure platform supporting core business Infrastructure.
- Hands on role with responsibility for daily support tasks, delivering health checks and monitoring tools (Splunk, App Dynamics, UIM Nimsoft)
- Day to day engagement with their onshore infrastructure team, end users, technical leads, all levels of management and 3rd parties in the areas of continuous deployment; the translation of requirements and ensuring solutions are fit for implementation and purpose.
- Perform real time monitoring and systems health checks.
- Investigate, resolve or escalate systems issues.
- Delivery daily health checks.
- Contribute to enhancing existing health checks and processes across the IT environment and application deployment tasks.
- Undertake analytical assignments on areas of operational difficulty and critical need.
- Ensure compliance with IT security and build standards.
- Provide input to trend analysis on the quality and availability of the managed environments.
- Manages 2000+ servers (Physical and Virtual)
- Manages data centers and three vCenter infrastructure.
- Manages Citrix infrastructure.
- Automating and simplifying manual and repetitive tasks.
- Manages Windows and linux servers such as Active directory, DNS, etc.
- Maximizes simplicity and manageability of infrastructure using Puppet, Chocolatey and other tools.
- Manages Cisoc AP, switches, router and firewalls.
- Manages windows and linux patching and deployments.
- Manages AWS Cloud Infrastructure such as EC2, S3 bucket, security groups, and Route53.
- Transforms and accelerate the way organizations develop, deploy, monitor, and maintain applications.
- Focuses on application reliability and performance at scale.
- Fixes application issues in production, ensuring that minor errors don't cause a major business problem
IT Operations Officer
Industry:
Computer / Information Technology (Software)
Employment Period:
March 2015 to February 2017 (23 Months)
Duties and Responsibilities:
- Manages citrix infrastructure, citrix director, update citrix image/vdisk.
- Create scripts for task simplification and automation.
- Monitors and manages 1000+ servers, server services and network devices.
- Responsible for the administration and level 1 to level 3 management and support for the Oberthur infrastructure and its core components such as WAN, Active Directory, Exchange, Sharepoint, Communicator, AX Dynamics, Remote Desktop Services, Citrix XenApp Delivery Services, Clustering etc.
- Provisioning, deploys and manages Windows 2003, 2008, Solaris and Linux servers in VMware vCenter
- Implements and review IT security policies (compliance, virus removal, unauthorized software removal, proxy whitelisting/block listing)
- Performs system housekeeping (account and file system management, event logs, patch management, etc.)
- Performs internal and external vulnerability and firewall audit.
- Provides day-to-day operational supervision in a 24x7x365 Global enterprise-class infrastructure.
- Ensures maximum availability for all hosted environments by leveraging VMware, Veeam backup, BackupExec and other tools.
- Plans, executes, evaluates, and coordinates Incident and Problem Management, Service Delivery Management, Change Management, Disaster Recovery, Business Continuity and Availability Management.
- Installs and configures Development and Production Web Servers (Apache/IIS), Database Servers (MS SQL Server) and Application Servers running 3rd party and in- house software.
- Task automation via powershell scripting
- Manages Virtual Firewalls and performs Server hardening.
- AWS Proof
System and Network Administrator
Industry:
Education
Employment Period:
March 2013 to March 2015 (23 Months)
Duties and Responsibilities:
- Secures, manages and monitors availability of all company servers (AD, HRIS, File Server, FTP Server etc.).
- Implements, audits and update policies in company’s FortiGate 300A, 240D, 200B and 80C Firewall.
- Responsible for the administration of AD, DHCP, DNS, Application, HRIS and file servers.
- Manages and configures network printers/scanners/copier.
- Facilitates level 1 to 3 network, hardware and software support.
- Maintain account, server and firewall logs and disaster recovery management.
- Coordinates with hardware and software vendors and ISP.
- In-charge of outsourcing IT resources in setting up 51Talk’s Manila office.
- Manages outsourced IT resources through task delegation and ensures SLA are met.
- Addresses operational issues and concerns in a timely fashion
- Ensures operational excellence and excellent customer services.
- Oversees operational budget, costs, risks and audit activities.
- Evaluates current operational strategies and recommends improvements.
- Generates operational reports for management as n
Assistant Operations Manager
Industry:
Employment Period:
November 2009 to March 2013 (40 Months)
Duties and Responsibilities:
- Secures uptime of all company servers (Email, Oracle Financials, etc.).
- Manages company’s DNS server, webmail server and spam using IronPort C150.
- Manages and update policies in company’s FortiGate 300A Firewall
- Manages and configures network printers/scanners/copier.
- Facilitates end-user network, hardware and software support.
- Performs daily and weekly backup of company’s important data to tape drives using Veritas Net Backup.
- Secures the access to the servers in the data center.
- Maintain and support the DTI BNRS Server and performs helpdesk support.
- Assist Operations Manager in supervising daily operations of organization.
- Address operational issues and concerns in a timely fashion.
- Supervise operations team to ensure operational excellence & excellent customer services.
- Oversee operational cost, risk and audit activities.
- Coordinate with General Manager in different operational issues and promotional activities.
- Evaluate current operational strategies and recommend improvements.
- Generate operational reports for management as needed.
System and Network Administrator
Industry:
Employment Period:
January 2008 to January 2009 (11 Months)
Duties and Responsibilities:
- Performs hardware, software and network upgrades using MS Windows 2003 Enterprise Edition based network.
- Responsible for implementing and maintaining system security and configurations of the four (4) company servers while providing IT support which includes planning, software and hardware configuration.
- Plans, setups, implements and manages network design, configuration and topology in a combined wired and wireless network.
- Setups and manages wireless router and Wireless Access Points (WAP), DHCP server, DNS server, Proxy server, Exchange server, Firewall and Active directory.
- Manages company web mail server (e.g. user account and mail forwarders).
- Creates and manages virtual systems such as VMWare Server, VMWare Workstations and MS Virtual PC.
- Plans, implements and manages files and data backup and recovery systems.
- Studies, evaluates, and recommends new software and hardware that are essential for the company’s need.
- Reviews and revises company’s IT policies.
- Installed and configured more than 40 facility workstations/laptops while providing IT support to all end users to ensure efficient system usage.
- Provides quarterly audit of hardware and software upgrades and changes.
- Manages and supervises support team by scheduling tasks and assignments to team members
- Orients new employees for the company’s IT policies.
- Setups and migrates IBM Cognos TM1 server and Business Objects Production server for the company’s client facilities.
- Installation of Business Objects in a Windows and Linux environment
Operations Engineer
Industry:
Banking / Financial Services
Employment Period:
June 2007 to September 2007 (2 Months)
Duties and Responsibilities:
- Setups hardware and software upgrades of the main office and all branches in Luzon.
- Responsible for desktop, printer, network and application support in the main office as well as branches in Metro Manila and provinces.
- Setups server and teller’s workstations in different branches in the Metro and Luzon.
- Reports problems encountered, and solutions made.
- Setups backup systems to all essential files and data of the company.
- Setups emails (MS Outlook) and printers with user security.
- Supports branches remotely.
Education History
Field of Study:
Engineering (Computer/Telecommunication)
Major:
Computer/ Telecom Engineering
Graduation Date:
January 2, 2007
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
VMware, MySQL, Windows PowerShell, Bash,
INTERMEDIATE ★★
-
Continuous IntegrationCitrixMicrosoft Hyper V Server
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 16.83, Upload: 6.08
- Internet Type: Broadband
- Hardware Type: Desktop
- Brand Name: Custom
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $5.71/hr
Kristine
Candidate ID: 420861
ADVANCED
-
Video Editing, Adobe Premiere Pro, Adobe After Effects, MailChimp...
INTERMEDIATE
-
Graphic Design, Web Design, Social Media Management, 3D Modeling...
Median Rate
$5.71
$5.96
if $1 = PHP52
$6.63
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Remote Staff Recruiter Comments
Kristine is a skilled video editor with nearly two years of professional experience, primarily focused on creating short-form content for social media. She has worked with a digital marketing company that serves small businesses across various industries, including real estate, salons, car dealerships, gyms, and immigration services. Her experience has equipped her with a versatile editing style, allowing her to tailor content to different business needs.
- Kristine is proficient in Adobe Premiere Pro, which she considers her primary editing tool.
- She also has a basic working knowledge of DaVinci Resolve and Adobe After Effects.
- She is familiar with action reels, particularly in the context of sports and gym-related content, and has experience using techniques such as speed ramping, jump cuts, and match-on-action editing to create dynamic, fast-paced videos.
- Her approach to editing involves selecting background music first to align transitions with the rhythm of the video, ensuring a visually appealing final output.
- She has worked with high frame rate footage and initially faced technical limitations due to her previous device, but after upgrading her equipment, she was able to work more efficiently.
- Additionally, she has experience working with cloud-based file management systems like Dropbox for receiving and organizing raw footage.
- Portofolio: Kristine's Sample Videos
- She is able to start immediately.
Strongest Behaviors
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Kristine is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. She has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.
Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Inbound Customer Service
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2020 to May 2021 (12 Months)
Duties and Responsibilities:
- Provided assistance to U.S. and Canadian customers regarding their Amazon orders, ensuring timely resolution of inquiries and issues.
- Delivered high-quality support by addressing concerns related to shipping, tracking, returns, and product inquiries.
- Maintained customer satisfaction through effective communication and problem-solving skills.
Executive Virtual Assistant
Industry:
Law / Legal
Employment Period:
January 2022 to December 2022 (11 Months)
Duties and Responsibilities:
- Tasked for email marketing using MailChimp and ConvertKit; created landing pages using those.
- Created graphics using Canva and Adobe Photoshop and edited videos using Adobe Premiere Pro.
- Generated captions for social media posts using ChatGPT and Hootesuite.
- Scheduled social media posts using Buffer, Planable, Hootesuite, and Facebook Business Suite.
- Created websites and edited web pages through Wix.
- Works here: https://drive.google.com/drive/folders/1gjIfglKHdgHUnMXkENkn9gJ43WEzJ0kq?usp=sharelink_
- Created forms using Typeform and Fillout.
Virtual Assistant focusing on Video Editing
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2023 to October 2024 (21 Months)
Duties and Responsibilities:
- Edited Social Media Reels (TikTok, Instagram, Facebook) for different small businesses such as real estate, immigration business, construction skills training, gyms, restaurants, salons, and more.
- Used Adobe Premiere Pro as the main video editing tool but also used Adobe After Effects and DaVinci Resolve.
- Edited graphics through Canva and Adobe Photoshop.
- Edited and created web pages through Wix.
- Scheduled videos and posts through Later and generated captions for them using ChatGPT.
Education History
Field of Study:
Art/Design/Creative Multimedia
Major:
Bachelor in Multimedia Arts
Graduation Date:
December 14, 2026
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Video EditingAdobe Premiere ProAdobe After EffectsMailChimp
INTERMEDIATE ★★
-
Graphic DesignWeb DesignSocial Media Management3D Modeling
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17343907500
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Macbook Air
- Processor: Apple M2
- Operating System: MacOS X
All-inclusive Rate: USD $5.71/hr
Marlyn
Candidate ID: 420750
ADVANCED
-
Administrative Skills, Administrative Support, Operations Management, Sales Management...
INTERMEDIATE
-
Administrative Support, Operations Management, Customer Experience...
Median Rate
$5.71
$5.96
if $1 = PHP52
$6.63
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 5.71 per hour or $USD 494.73 per month
Remote Staff Recruiter Comments
- She has an experience working as a Customer Service Representative, Account manager and Team lead to one of the biggest Contact Center in the Philippines
- She conducted coaching for Leads sales goals
- She provided Assistance as a Freelance general admin assistant and Executive assistant for more than 3 years
- Her tasks as a Virtual Assistant are email distribution, Calendar management, Marketing and sales campaign and Social media campaign, data mining, Documentations
- She is familiar and knowledgeable with WordPress, SEO, Google Applications, Microsoft Office
Employment History
EXECUTIVE ASSISTANT / VIRTUAL ASSISTANT
Industry:
Employment Period:
May 2021 to May 2021 (0 Months)
Duties and Responsibilities:
- General administrative task
- Reporting
- Sales and Marketing
TEAM MANAGER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2018 to December 2018 (6 Months)
Duties and Responsibilities:
- Escalation Team
- QA Monitoring
- Conduct SMART Coaching
- Reporting
TEAM MANAGER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2005 to April 2017 (137 Months)
Duties and Responsibilities:
- Handling Team
- Conduct SMART Coaching
- Reporting (KPI's)
- SLA Report
Education History
Field of Study:
Computer Science/Information Technology
Major:
COMPUTER SCIENCE
Graduation Date:
March 20, 2000
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Administrative Support, Operations Management, Sales Management, Market Research, Customer Experience, Software,
INTERMEDIATE ★★
-
Administrative SupportOperations ManagementCustomer Experience
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: Download: 12.47, Upload: 8.10
- Internet Type: Broadband
- Hardware Type: Laptop
- Brand Name: Fujitsu
- Processor: Intel Core I5
- Operating System: Windows 10
All-inclusive Rate: USD $6.69/hr
Reymar
Candidate ID: 420257
ADVANCED
-
Social Media Management...
INTERMEDIATE
-
Data Entry, Facebook Ads...
Median Rate
$6.69
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.69 per hour or $USD 579.81 per month
Full Time: $USD 6.69 per hour or $USD 1159.61 per month
Remote Staff Recruiter Comments
- RC has over 4 years of work experience within BPO & Real estate industries
- He gained experience/expertise in:
- Digital Marketing/Media Buying
- Facebook Ads
- He is also skilled in handling inbound & outbound calls, ticket reservation, creating articles, copywriting, creating ads, launching and optimizing ads on Facebook.
- Adept with using the following tools/technologies:
- Facebook Ads Manager
- Zoom
- Shopify
- Google Drive (Docs, Gsuite, Sheets)
- Avaya
- Air Table
- Can start immediately
Employment History
Customer Service Representative
Industry:
Employment Period:
June 2018 to August 2020 (26 Months)
Duties and Responsibilities:
- Manage Inbound and Outbound calls
- Provide Travel info to customers
- Handle a Team as Subject Matter Expert
Media Buyer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2018 to March 2021 (32 Months)
Duties and Responsibilities:
- Computing Daily ROI June 10, 2018 to August 15, 2020, September 5, 2020 to February 12, 2021 and Total ROI Travel Account Media Buyer
- Create and Launch Ads on Facebook
- Monitor running ad campaigns - kill or scale active campaigns based on metrics
- Test different creatives (images, headlines & post text)
- Calculate daily and lifetime ROIs
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accounting Technology
Graduation Date:
January 2, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Social Media Management
INTERMEDIATE ★★
-
Data EntryFacebook Ads
Work at Home Capabilities:
- Internet Bandwidth: 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: i3
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.

- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.

#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.

The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.






