Hiring Offshore Doesn’t Fail—Handoffs Do

• Provided assistance to U.S. and Canadian customers regarding their Amazon orders, ensuring timely resolution of inquiries and issues.
• Delivered high-quality support by addressing concerns related to shipping, tracking, returns, and product inquiries.
• Maintained customer satisfaction through effective communication and problem-solving skills.

• Tasked for email marketing using MailChimp and ConvertKit; created landing pages using those.
• Created graphics using Canva and Adobe Photoshop and edited videos using Adobe Premiere Pro.
• Generated captions for social media posts using ChatGPT and Hootesuite. 
• Scheduled social media posts using Buffer, Planable, Hootesuite, and Facebook Business Suite. 
• Created websites and edited web pages through Wix.
• Works here: https://drive.google.com/drive/folders/1gjIfglKHdgHUnMXkENkn9gJ43WEzJ0kq?usp=sharelink_ 
• Created forms using Typeform and Fillout.

• Edited Social Media Reels (TikTok, Instagram, Facebook) for different small businesses such as real estate, immigration business, construction skills training, gyms, restaurants, salons, and more.
• Used Adobe Premiere Pro as the main video editing tool but also used Adobe After Effects and DaVinci Resolve.  
• Edited graphics through Canva and Adobe Photoshop. 
• Edited and created web pages through Wix. 
• Scheduled videos and posts through Later and generated captions for them using ChatGPT.

• General administrative task
• Reporting 
• Sales and Marketing

• Escalation Team
• QA Monitoring
• Conduct SMART Coaching
• Reporting 

• Handling Team 
• Conduct SMART Coaching 
• Reporting (KPI's)
• SLA Report

• Manage Inbound and Outbound calls
• Provide Travel info to customers
• Handle a Team as Subject Matter Expert

• Computing Daily ROI June 10, 2018 to August 15, 2020, September 5, 2020 to February 12, 2021 and Total ROI Travel Account Media Buyer
• Create and Launch Ads on Facebook
• Monitor running ad campaigns - kill or scale active campaigns based on metrics
• Test different creatives (images, headlines & post text)
• Calculate daily and lifetime ROIs

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

• Bookkeeping and Tax Compliance

• Worked closely with the CEO in developing social media contents.
• Assisted in developing concepts and related articles for their website development
• Performed administrative and marketing tasks

• Managed, updates client’s product inventory, product images and prices of online store through Shopify and WordPress
• Submits monthly report of competitor’s prices
• Handled the marketing and advertising through contacting popular bloggers and promote website content.
• In-charged of managing social media accounts, content and upload.
• Acted as the main customer service support for customer inquiries and returns.
• Responsible for updating accountancy work through Xero from managing and securing invoices to reconciliation
• Prepared meeting agenda and minutes for weekly meeting.

• Social media marketing - creating content and captions, posting and advertising
• Website management - align social media content with their Wix website, including special offers
• Email marketing - creating and aligning content through email marketing campaigns using Mailchimp or Wix
• Ad hoc design work using Canva
• Marketing intelligence - monitor competitor marketing activities, conducts competitor analysis and the like
• Propose social media marketing strategies to increase brand awareness

• Monitored various Amazon promotional deals, including Lightning Deals, Best Deals, and Deal of the Day.
• Listed flash deals to ensure they meet Amazon's standards, including accurate product information, images, and pricing.

• Managed online campaigns, effectively driving brand awareness and opening multiple store branches.
• Increased monthly sales revenues through social media postings and ad. 
• Designed and created their website and e-commerce store.

• Supervise the cafe
• Manage sales inventory, filing, documentations
• Generate checklist of products and managing staff duties

• Promote the quality of the land
• Gain more clients and reached the company's goal
• Be a competitive and aggressive real estate agent

• Accommodate clients with their requirements
• Customer service and merchandising
• Provide products in their highest standard

• Inspect the quality of the food on the basis of food and safety hygiene
• Ensuring food safety, security, and sanitation systems
• Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

• Virtual Assistance
• Graphic Design
• Training
• Admin tasks

• Email Management
• Video Editing
• Kajabi, Graphic Design (Canva)
• Admin tasks

• Email Marketing
• Email Management
• Project Management
• Website Management
• Social Media Management
• Graphic Design
• Client Communication
• Admin tasks

Customer Engagement & Sales:

• Manage inbound and outbound calls to introduce and promote client products to prospective and existing customers.
• Effectively present product features, benefits, and pricing to drive customer interest and secure sales.
• Handle objections and provide tailored solutions to meet customer needs.
• Close sales opportunities with potential leads provided by the client or generated independently.

Lead Generation & Prospecting:

• Leverage social media platforms and online tools to identify, qualify, and nurture targeted prospects.
• Maintain a consistent pipeline of leads and ensure timely follow-ups.
• Collaborate with the client to refine targeting strategies for maximum conversion.

• Process payments, invoices, and orders accurately using the client’s designated programs and systems.
• Update and maintain CRM records to reflect the latest interactions, sales activities, and customer details.
• Ensure compliance with data accuracy and confidentiality standards.

Reporting & Administrative Support:

• Prepare regular sales activity reports, performance metrics, and market feedback.
• Assist with ad hoc tasks such as data entry, website updates, and administrative reporting as required.
• Provide feedback on customer trends and potential areas for business improvement.

• Work closely with the client’s team to align sales strategies with overall business objectives.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and industry trends.
• Contribute to team initiatives and support cross-functional projects to enhance productivity and client satisfaction.

• Handled a high volume of inbound calls with professionalism and efficiency, ensuring positive customer experiences.
• Managed activation calls with a strong focus on upselling products and services, consistently achieving sales targets.
• Seamlessly transitioned customers to support services when necessary, maintaining continuity and satisfaction.
• Provided clear and accurate information regarding products, services, and promotions.
• Documented customer interactions, ensuring accurate records for follow-ups and account management.

• Delivered professional customer support, assisting clients with inquiries, issue resolution, and account-related requests to ensure a positive client experience.
• Managed and processed balance transfer transactions, ensuring accuracy, compliance with company policies, and timely execution.
• Provided guidance to customers on commission structures related to balance transfers, clarifying terms and ensuring transparency.
• Maintained detailed transaction records and client communication logs to support accurate reporting and audit readiness.
• Collaborated with finance and operations teams to reconcile commissions, resolve discrepancies, and streamline processes.

• Oversaw and managed multiple accounts, including inbound, outbound, and non-voice teams, ensuring service quality and adherence to KPIs.
• Conducted interviews and screening processes for new hires, contributing to talent acquisition and workforce growth.
• Prepared and presented daily and weekly performance reports directly to the company owner, providing actionable insights and recommendations for operational improvements.
• Supervised and trained team members, fostering a culture of accountability, continuous learning, and professional development.
• Implemented and monitored workflow processes to streamline operations, improve efficiency, and enhance customer satisfaction.
• Coordinated with cross-functional teams to ensure alignment with company objectives and client expectations.
• Acted as a primary point of escalation for client or operational concerns, resolving issues promptly and professionally.

• Deliver high-quality English instruction to students primarily from Japan, while also teaching learners from Thailand, Taiwan, South Korea, and other countries.
• Design and customize lesson plans to meet the specific needs, cultural backgrounds, and proficiency levels of students, focusing on conversational fluency, grammar, writing, listening, and reading comprehension.
• Incorporate engaging teaching methods such as role-playing, interactive exercises, real-life scenarios, and digital tools to enhance learning outcomes.
• Assess student performance through regular evaluations, providing constructive feedback to encourage improvement and boost confidence.

• Managing Junior and Entry Level Web Developers and Designers Performance Level based on the standard of the Company
• Teaching and Training Junior and Entry Level Designers
• Developing and Creating client websites dynamically using WordPress as CMS, and MySQL as database.
• Developing and Creating Client E-commerce website
• Maintaining Clients Website with revision and other tasks assigned to us
• The migrating website from the Development server to the Client's own hosting
• Provider Editing Photos and Images for the clients Enhancing photos
• Creating Basic SEO, Meta tags, and Google Analytics.
• Creating and maintaining Google Webmaster tools

• Developing and creating client website dynamically using WordPress as CMS, MySQL as database.
• Developing and Creating Client E-commerce website
• Maintaining Clients Website with revision and other tasks assigned to us
• Migrating website from Development server to the Client own hosting Provider
• Editing Photos and Images for the clients / Enhancing photos
• Creating Basic SEO, Meta tags, Google Analytics.
• Creating and maintaining Google Webmaster tools

• Creating a customized theme for the companies products like Mirrors and TV.
• Modify theme and plugins based on the client request.
• Server management tasks. Monthly website maintenance.
• Other website related tasks assigned on the day to day basis.

• Creating a LearnDash Management System
• Responsible for Website Maintenance and Updates of all Wordpress Websites
• Responsible for WooCommerce updates for Sales and Invoice Related Issues on ECommerce Websites
• Modify theme and plugins based on the client request.
• Migrating website from Development server to the Client own hosting Provider 
• Server management tasks.
• Monthly website maintenance.
• Other website related tasks assigned on the day to day basis.

•  Created a customized WordPress theme for the Company
• Responsible for Website Maintenance and Updates of all WordPress Websites
• Migrating the website from the Development server to the Client's own hosting Provider
• Server management tasks and maintenance using Cpanel
• Creating a wide range of graphics and layouts for product illustrations, and websites with software such as Photoshop and Canva.
• Developing social media content plans that are consistent with the company’s brand identity.
• Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.
• Managing daily social media posts.
• Communicating with social media followers, including responding to queries in a timely manner.
• Using analytical tools such as Google Analytics, GoogleMy Business, SEMRUSH, and Facebook Insights to monitor and evaluate the company’s social media presence and performance.
• Preparing monthly reports on social media marketing efforts.
• Monthly website maintenance.
• Other website-related tasks assigned on the day to day basis.

•  Designing and developing the website’s architecture as well as building new features and functionalities
• Building and implementing new themes
• Establishing and guiding the website’s architecture
• Ensuring high performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Building the website front-end and conducting website performance tests
• Handling the backend of the website, including database and server integration
• Using Photoshop for editing graphics and images for websites with software such as Photoshop and Canva.

• Design and implement high-converting marketing funnels using tools such as Clickfunnels and HighLevel. 
• Develop, build, and maintain websites and eCommerce stores in Shopify and WooCommerce.
• Manage online course platforms with content setup, SEO optimization, and email tool integration.
• Integrate and automate email marketing campaigns using ActiveCampaign, Infusionsoft, and other tools.
• Set up and configure Google Analytics, keyword research, and implement technical SEO best practices.

• Create and maintain webpages using a CMS platform, ensuring content is accurately applied and designs are accurately translated into functional webpage layouts.
• Utilize tools such as WYSIWYG editors and drag-and-drop webpage builders to build and customize web pages.
• Upload, organize, and locate content, including images, videos, text, and resources, from the Media Library, other tools/sites, and the Digital Asset Manager.
• Collaborate with team members to ensure alignment with website functionality, SEO, UX/UI, and design goals.

• Able to do edit, update and delete Website and Database for Client website
• Knowledge of WordPress Edit for clients' websites
• Knowledge of WordPress HTML Coding
• WordPress Blog Publishing
• Communicate with clients to know their specific need for the enhancement or alteration to their respective websites via Aircall for call response and Hubspot for email replies 
• Write reports and follow-ups to AMs and clients for the projects.
• Performs HTML and CSS programming to edit the websites.
• Update, Edit, and Add Blog to Client’s web pages via WordPress and via Frontend
• Communicate with the entire team to help finish tasks.
• Do necessary ADHOCs when there’s no ticket or no request from clients.
• Responsible for doing Quality Assurance to check if the Client's requests are executed properly.

• Able to do Google Earth Syndication for Client
• Knowledge in Off-page SEO
• Able to do SEO AutoPilot where I'm the one posting the campaigns and blogs that will be posted to all the social media platforms and other profiles of the Clients.
• ASA Publishing includes press ads and other social media ads.
• Able to do Cloud Syndication where all of the contents including images, videos, blogs, and other campaigns
• Podcast Syndication, Able to upload client's podcast and post it on their profiles 
• GNEWS Publishing, uploading articles with keywords that helps for the ranking and news on google.

• Performs a combination of duties necessary to monitor, maintain, and control the operation of the bank Alarms and CCTV System as well as maintain contact with the Armored Car Units and Response Team via use of a two-way radio or cellular phone.
• Monitoring branches and offices thru CCTV cameras and alarm system ensuring that all security devices are functioning in compliance with established procedures.
• Identify and evaluate the complexity and criticality of calls or alarm signal received from branches and take steps necessary to address such concern.
• Determine area of alarm, notify officer, the nearest police (is necessary) and response team and instruct them to evaluate the situation, notifying the Corporate Security Officers of emergency (if any);
• Reviews daily activities and compiles data relating to operational activities and reports to include daily alarms received, defective alarm system or CCTV system and other branches concerns.
• Maintains accurate account of all activities in the Daily Journal to ensure that all events are properly documented and maintained.
• Performs other duties and responsibilities as may be required.

• Able to do Google Earth Syndication for Client
• Able to make/ Create Videos for client’s YouTube channel and other social medias
• Knowledge in Scraping of websites to boost client’s website
• Able to find Directories/Niche websites for client’s need
• Knowledge in Technical SEO like editing campaigns, blogs and websites via backend 
• Knowledge in Off-page SEO.
• Knowledge in Creating meta description and meta title for clients blogs, page and website subpage.
• knowledge in lead generation that helps get clients additional clients for business purposes.

• Recovers data from computer hard drives, including those that have been damaged or erased and analyzes data for clues and evidence, and may trace hacks or gauge the effects of malware on an information system.
• Takes custody of equipment used in crimes, including computers, thumb drives, CDs and DVDs, backup tapes, smartphones and digital cameras
• Uses imaging software to copy data and disks
• Uses file recovery programs to search for and restore deleted data
• Monitors and maintain the chain of custody for evidence
• Writes reports and documents procedures regarding various cybercrime cases

• Supports VMware ESX 3.5, ESXi 5.0 – 5.5 and vSphere 4.0/4.1, 5.1 Windows Platform such as Windows 2000/2003/2008/2012.
• Configure and Manage VMware Vcenter
• Configure and Manage Microsoft Active Directory, DNS, DHCP
• Performed Vmotion Vstorage Motion
• Respond to all issues unresolved by Tier I/II support groups.
• Local and remote server management 
• Server builds, transitions and retirements; adherence to strict check lists and formal sign off processes 
• Expedient, organized and well communicated production changes and critical patch deployments 
• Participate in infrastructure design; provide insight into server platforms, OS and build strategies 
• Coordinate remote servers builds with regional teams 
• Interface with network teams to ensure the server can see the required networks and is remotely accessible 
• Coordinate with the various tools teams (backup, monitoring, software distribution, AV, etc.) to ensure all required agents are installed and functioning on the base server 
• Perform the OS and core technology installation tasks ensuring full compliance to departmental build checklists 

• Active Directory Migration From Windows 2003 to Windows 2012
• Migration of VMware vSphere, Vcenter 3.5 to VMware vSphere, Vcenter 5.5

• Handles 10000 server support of Procter & Gamble
• Handles and resolves storage related incidents.
• installation and configuration of VERITAS NetBackup Storage Software
• This includes NetBackup Ver. ( 3.41, 5, 6) both Master and Client Servers
• Daily and Weekly Monitoring of NetBackup Reporting database servers.
• Management of Backup policy including Differential, Full and user daily
• Server Installation includes ( Windows 2000 Server and Windows 2003 Server)
• Performs maintenance check for CPU utilization and storage capacity
• VMware server management
• Management of Blade Servers
• Active Directory management of users, computer and groups
• Remote administrations and installation using different remote applications (RDC, Terminal Servers, PC Anywhere, ILO)

• Configure and Implement client’s Infrastructure such as Windows 2012 Active Directory, VMware vSphere 5.0 – 5.5
• Management of Windows 2003, 2008, 2012 Servers
• Performed Server Builds for the client
• Performed monthly windows patching
• Implement GPO policies such as removal/adding of software applications in workstations, servers as per client’s request

• Migration of Windows 2003 Active Directory to Windows 2012 Active Directory
• Migration of VMware vSphere/Vcenter 5.0 to 5.5
• Configuration and Implementation of WSUS for the client

• Configure and Implement Microsoft Active Directory
• Maintaining and administration of Windows 2003 Server, Windows 2008 Server
• Configure and managing Lotus Domino Servers
• Managing, Configuring and Implement DHCP, Active Directory, DNS, DFS, RAID Configuration
• Managing and configuring WSUS Server
• Maintaining all patch levels of server thru WSUS Server
• Maintaining all patch levels in VMware Esx host
• Maintaining, Managing and Configuring Symantec System Center
• Managing VMware Vmotion, Vstorage Motion
• Managing disaster recovery on Active Directory, DNS, DHCP, DFS
• Configure, Managing Server Builds on IBM xSeries hardware
• Configure, Implement VMware ESXi Servers
• Configuration and Implementation of VMware Vcenter 
• GPO, Implementation and Configuration
• Server Installation Windows 2003 Server, Windows 2008 Server
• Server Installation includes ( Windows 2000 Server, Windows 2003 and Windows 2008 Server)
• Performs maintenance check for CPU utilization and storage capacity
• Configure VMware ESXi Servers
• Implement, Configure DNS, DFS, RAID Configuration

• Trained Helpdesk in creation of domain accounts, password resetting, unlocking accounts
• P2V migration of Servers
• Implement Active Directory on VMware Platform

• Handles server support of different clients
• Provides technical support to clients in terms of hardware, software and networking administration
• RAID hardware and software configuration, management and migration
• Server Builds and Configuration
• Troubleshooting/repair Server Hardware and Software
• In-charge of setup of wireless networking.
• Provides installation and maintenance of internal PC hardware components and peripherals, and setting up local area network (LAN connectivity of PC’s)
• Provides setup of printers, scanners and other computer peripherals
• Troubleshooting/repair of printers, laptops, desktops, servers, UPS, etc.

• Supports Client’s VMware Vsphere 6.7, Windows Platform such as Windows2008/2012/2016/2019
• Supports, Manage Client’s Vmware Horizon View (VDI)
• Configure and Implement Vmware Vcenter
• Performed vmware server cloning
• Performed MS SQL Clustering on server builds
• Performed RDM disks creation
• DNS record creation
• VMware Vcenter server builds 
• Handles Incident, Problem and Change Management
• ADFS Management and configuration

• Migration of VMware machines from old vmfs storage to new vmfs storage
• Migration of VMware vdi machines to new VMware horizon view server

• Configure and Implement client’s Infrastructure such as Windows 2012 Active Directory, VMware vSphere 5.0 – 6.0
• Management of Windows 2003, 2008, 2012 Servers
• Performed VMware Monthly Patching
• Performed VMware server cloning
• MS SQL Installation
• Apache Web/Tomcat Installation, Configuration
• DNS creation for client’s newly create site
• Performed Server Builds 
• Performed Server Builds in AWS via EC2 instance
• Performed Server Patching thru AWS SSM

• Migration of Windows 2008 Active Directory to Windows 2012 Active Directory
• Migration of VMware vSphere/Vcenter 5.5 to 6.0
• Configuration and Implementation of MS System Center Configuration Manager

• Taking inbound and outbound calls
• Assessing customer situation and providing payment options based on their financial status
• Enrolling customers to hardship programs to help manage their credit card payments 

• Conduct day-to-day training coordination, planning, and implementation across multiple teams
• Regular zoom meetings with Clients to discuss roll out timelines and process specifics.
• Training and managing Offshore team members

• Gathering data and comparable for lease renewal reviews for Property Managers, Creating Lease Renewal Documents and sending them for signing
• Processing returned Lease renewal document
• Processing owner to pay bills and utility invoices to tenants
• Sending Entry Notices Planning Routine inspections
• Managing Smoke alarm database
• Processing Tenancy Applications and following up necessary documents via call/email
• Approving Tenants and uploading to Property Management Software
• Tracking rent/invoice arrears and sending reminders/breach notices.
• Uploading new business handovers/file pick ups in Property Management software
• Creating Management Agreements for new businesses
• Creating Sales and Rental Proposal web books
• Processing Sales Contract in CRM and communicating via email with Buyer, Seller and their solicitors.
• Creating Virtual Tours

• Phone and Email support for Microsoft Licensing concerns
• Taking escalation calls for on-premise and cloud based licenses
• Providing support to Agents related to customer concern
• Sending End of day report for unmet service level requirements

•  Tenancy Application
• Processing Lease
• Renewal Documents
• Managing maintenance requests though Console's Maintenance Manager
• Processing utility bills and tenant charges
• Following up on pending invoices & issuing breach notices
• Routine Inspections
• Sending out Vacate packs to outgoing tenants
• Completing Rental Reference requests on behalf of the Property Manager
• Requesting RateMyAgent reviews
• Creating Sales Property Videos from photos and uploading to the Agency's youtube channel
• Other Adhoc Tasks

• Screen rental applications
• Schedule showings
• Follow up rent payments
• Develop processes
• Send notices
• Attend work orders. 

• Assisting Students and Admin Staff in secretarial work
• Filing and running errands
• Answering Telephone Calls and making calls
• Encoding and Transcribing 
• Receiving and Recording Documents
• Doing Inventory of Supplies
• Doing Student Evaluations

• Assisting and Answering Patients and Customer Questions and Queries regarding their hospital bills
• Charging of Laboratory Procedures and requests
• Computation of Hospital Bills
• Coordination with HMO's and insurances for patients eligibility and hospital coverage
• Doing daily and weekly reports for the department

• Assisting Parents and Students in their questions and inquiries
• Organizing Appointments with the Assistant Headmaster
• Lay-out and printing of student ID's
• Pictorial of the Students for their ID's
• Documentation of events, forums and conferences
• Preparing and organizing meetings, conferences and forums for the teachers and parents
• Filing and running errands
• Inventory of office needs and supplies
• Receiving and making calls to different offices
• Receiving, recording and organizing documents
• Processing of Payroll for Special Education Teachers 
• Making entry ID's for the guardians and parents
• Releasing of tickets or forms for students going out of the campus

• Submitting or Processing Insurance Claims 
• Calling Insurances for the Claims Status or payments
• Making Daily and weekly reports
• Reviewing Patient's eligibility 
• Fixing errors of claims