Hiring Offshore Doesn’t Fail—Handoffs Do

• Provide dedicated email support to UK clients, addressing inquiries and resolving issues related to their rented workspace.
• Assist customers with various aspects of their rented workspace, including handling repair and maintenance requests, membership concerns, and billing inquiries.
• Respond to and manage customer emails promptly, ensuring all requests and issues are addressed in a timely and professional manner.
• Accurately update and maintain customer records in Salesforce CRM, documenting interactions and ensuring all information is current.
• Provide additional support via inbound calls, helping customers with any urgent or complex issues related to their workspace.
• Collaborate with internal teams to resolve repair and maintenance issues, ensuring customer satisfaction with the service provided.

• Provide comprehensive assistance through inbound, outbound calls, and chat, addressing customer inquiries and payment issues across multiple channels.
•  Guide customers through payment options to help them clear outstanding debts, offering tailored solutions to meet their financial needs.
• Work with customers to develop strategies for resolving bad debt, ensuring they understand the steps needed to settle their accounts.
• Communicate effectively with third-party debt collectors, coordinating efforts to recover outstanding debts while maintaining a positive customer relationship.
• Maintain clear, empathetic, and professional communication with customers to ensure they feel supported throughout the debt resolution process.
• Accurately document all customer interactions and payment arrangements in the company’s systems, ensuring a clear record for future reference.

• Handle inbound and outbound calls, as well as emails, to provide comprehensive support for B2B accounts, specifically for company credit cards.
• Assist APAC customers with managing their company credit cards, addressing inquiries, and resolving issues related to payments and account management.
• Help customers explore payment options to clear outstanding debts, providing guidance on how to manage and settle unpaid balances effectively.
• Proactively remind customers of unpaid balances and overdue payments, offering solutions to avoid further credit deterioration.
• Assist customers in understanding and improving their credit scores by providing updates and advice on best practices.
• Accurately update and maintain customer records in CRM systems and Salesforce, ensuring all interactions and transactions are documented for future reference.

• Provide remote troubleshooting support for insured devices, diagnosing and resolving technical issues efficiently.
• Utilize remote access tools to directly assist customers with device issues, ensuring quick and effective solutions.
• Generate and manage support tickets for insured devices, ensuring accurate documentation of the issue and actions taken.
•  Maintain clear and professional communication with customers throughout the troubleshooting process, providing updates and ensuring satisfaction.
• Ensure all resolved issues are documented, and follow up with customers to confirm that their devices are functioning properly post-support.

• Receive and manage inbound calls from US clients seeking assistance with their house mortgage insurance coverage.
• Provide detailed information and support to customers regarding their current insurance policies, including coverage details and policy terms.
• Address and resolve any concerns or questions clients have about their insurance coverage, ensuring clarity and satisfaction.
• Refer clients to the company’s partnered service providers for property insurance and repair services, ensuring a seamless transition for further assistance.
• Conduct thorough assessments of clients’ insurance needs to recommend appropriate coverage options that best protect their property.
• Accurately document all client interactions and referrals in the CRM system, ensuring records are up-to-date and accessible for future reference.
• Assist clients with updating or modifying their insurance policies, ensuring that any changes align with their current needs and circumstances.
• Ensure all activities comply with industry regulations and company policies, maintaining the highest standards of integrity and customer service.

• Initiate outbound calls to US clients, focusing on those facing financial hardships, to discuss available assistance options.
• Identify and qualify leads through outbound calls, promoting the company’s services to potential clients in financial distress.
• Clearly communicate the benefits of the company’s hardship assistance programs, addressing client concerns and building interest in the offered solutions.
• Successfully close deals by securing client interest in hardship assistance programs and preparing them for the next steps in the process.
• Seamlessly transition engaged clients to the next representative for detailed discussions and finalization of assistance offers.
• Accurately document client interactions, capturing relevant details to ensure a smooth handover and follow-up by the next team member.
• Ensure all communications and transactions comply with legal and regulatory standards, maintaining the highest level of integrity and professionalism

Role Responsibilities:

The position works alongside other Scheduling Consultants who together are responsible for the completion of the daily bookings through outbound calls to tenants, scheduling appointments for field staff accurately and in a timely manner. The role also requires administrative, ad-hoc and urgent tasks to be completed as requested by the Team Leader.

• Making outbound calls to existing clients.
• Working within a CRM database to book/schedule jobs based on technician availability/accreditation and appropriate zoning.
• Work in a fast-paced capacity to correct real-time issues.
• General administration tasks as required.
• Ad hoc activities as requested by the Team Leader.

• Assists Claims Specialists in qualifying clients for claims and ensure the timely preparation and submission of AFCA (Australian Financial Complaints Authority) forms.
• Inputs and updates claims-related data precisely in internal systems, ensuring all information is accurate, consistent, and up to date.
• Addresses client inquiries regarding follow-up questions related to qualification criteria.
• Assists Claims Specialists in sending offers and follow-up communications regarding pending offers.
• Comply with KPIs by responding to emails within set time frames.
• Provide administrative support to the IDR team as required.

• Managed an average of 50+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate.
• Maintained comprehensive records of customer interactions and transactions, achieving a data accuracy rate of 99%.
• Responded promptly to customer inquiries to provide immediate resolution and enhance customer retention.

• Adhered to standards of quality and service as well as all compliance requirements.
• Set up new customer accounts and updated existing profiles with latest information.
• Resolved complex billing and payment issues for balanced, accurate accounts.

• Manages all documents for all NMC Hospital facilities, including long-term care and home care.
• Ensures that all documents are up-to-date and well-organized
• Coordinates all meeting schedules for the NMC quality department.
• Performs monthly audits of Quality department documents.
• Handled confidential documents in an organized fashion according to established protocol.
• Used voice recorder or notepad to compose and transcribe meeting minutes.

• Explaining and clarifying needs and requirements as clearly as possible.
• Explaining and clarifying needs and requirements as clearly as possible.
• Created detailed price quotes for clients based on their individual needs.
• Organized and conducted product demonstrations to potential buyers.
• Enhanced client satisfaction with personalized product presentations tailored to their specific needs.

• Managed a portfolio of 150+ small to medium-sized business accounts, achieving a 95% customer satisfaction rate.
• Increased loan approvals by 20% through effective financial analysis and risk assessment.
• Maintained current knowledge of bank offerings for business clients.
• Monitored small business accounts to determine current product effectiveness.

• Processing and reviewing of financial transactions:
• Accounts Receivable:
  • Reviewing and approving of customer invoices - Sending out of Customer invoices
  • Following up of outstanding customer accounts
• Accounts Payable
  • Reviewing and approving of supplier invoice
  • Reviewing Supplier statements
  • Performing payment runs to suppliers
  • Sending out remittance advices
  • Drafting, reviewing and archiving of new and old customer contracts and attaching supporting documents
  • Customer Account Reconciliation
  • Customer Service support via email and chat.

• Analyzed client data and identified growth opportunities.
• Conducted market research to identify potential new clients.
• Managed multiple accounts simultaneously while meeting deadlines.
• Attended trade shows and conferences as a representative of the company.
• Collaborated with the marketing team to develop promotional materials for clients.
• Participated in brainstorming sessions to develop new ideas for business development initiatives.

• Responsible for the upkeep, configuration and reliable operation of computer systems, servers and data security systems.
• Manage electronic equipment.
• Install network and computer system.
• Maintain, repair and upgrade the operating system including hardware and software.
• Monitor the performance of existing computer systems and IT infrastructures.

• Manage sales of computer business and services.
• Maintain, repair and upgrade the operating system including hardware and software. Build computer packages depending on the specifications requested by the customers.
• Monitor stocks and inventory of computer parts and accessories.
• Customer service oriented.
• Dealing with the suppliers. 
• Manage customer inquiries and draft quotations for orders.

• Primary responsibility is to provide the excellent customer service and support to the client
• Issue Resolution
• Benefit and Coverage Explanation since it is a Healthcare account.
• Claims Assistance
• Provides technical support for the members experiencing difficulties accessing online portals, navigating website or utilizing digital tools related to their insurance plan.

• Collaborate with the design team to assist in the development and creation of design concepts and project deliverables.
• Implement quality control procedures to ensure that design projects adhere to established quality standards.
• Accomplish the designed requested by the client.

• Responsible for content creation
• Social Media Planning and Strategy
• Engage and interact with the audience on social media platform.
• Monitor social media performance using analytic tools and generate reports to assess the effectiveness of social media campaigns.

• Resolving customer's internet issues.
• Creating a ticket for technician dispatch if the problem cannot be resolved via call. Creating a documentation after call.
• Troubleshooting customer's internet issues using Technician tools.
• Proactively suggest for an upgrade if available in customer's area.

• Providing excellent solution for customer’s issue on their satellite radio
• Escalates the customer’s concern to Case Management department when the issue cannot be resolved   through phone.
• Provides issue education and issue resolution to the customer. 
• Avoid Customer cancellation by giving the product benefits and offering promotional plan
• Tools: Genesys Cloud / Nextgen PEGA

Provided technical and IT support as an IT / Technical Support Professional in the Associated Asset Management, Novaliches District Hospital, and Teletech (Technology / IT Services / Hospital Accounts) for 3 years. Reset user passwords, created and managed user accounts, and assisted clients with account access issues. Troubleshot connectivity and equipment problems, supported software and hardware installations, and ensured data accuracy and compliance. Implemented network security protocols, upgraded servers, and provided technical guidance to maintain secure and reliable systems. Utilized internal platforms such as VMS, AllAccess Hub, Admin Tools, and Freshservice to efficiently manage user access, monitor system activities, and handle service requests within the IT analyst role.

•  I work as a customer service with basic technical support. it's a telecommunications account.
• We accept inbound calls for their phone service. We are responsible when it comes to adding and removing additional features on their account.
• We also process payments for their monthly bills. We can also activate ne phone accounts or process changing personal contact number like porting in.

• An in-house B2B account, receiving inbound calls US based companies, offering corporate and/or frequent flyer promotions to international destinations.
• Offers may include corporate discounts, corporate miles points convertible for future tickets, travel insurance, hotel accommodation and transportation.

• I work for 3 LOB's ( credit card, loan, bank accounts) all under collections department for British account under Llyod's banking group. it's a combination of inbound and outbound calls to give update about the account status and if possible to collect the arrears for them to have their acct back up to date.

• Handled CSR and TSR. Part of our Job is to provide Technical Support to customers with issues.
• Do initial assessment and troubleshooting to resolve issues, assist customers request and quiries and improve the subscriber's experience through additional channel subscription, upgrade change and/or additional services add on.

• We cater retired health insured members and offer our products and services by way of asking probing questions about their current health condition.
• Based on the information we gather we then position the appropriate plans. Includes gathering of sensitive personal information i.e social security number, credit card details

• Engaging with customers via phone, email, chat, or in person.
• This includes addressing their questions, concerns, and providing support.
• Clearly and effectively communicating with customers to ensure they understand the information provided and feel supported throughout their interaction.
• Support: I provide guidance, advice, and support to colleagues, teams, or departments within the organization based on their specialized knowledge.
• Quality analyst: I review and evaluate work within their area of expertise to ensure accuracy, quality, and adherence to industry standards.
• Supervisor: I monitor the performance of team members, provide feedback, conduct performance evaluations, and support professional development through coaching and mentoring.
• I am also responsible doing the final interview or filter the applicants based on their experience and what our campaign is in need.

• I do schedule patient's appointments for their pain management. And also manage the prior authorization for the procedure from their insurance. I also handle the chart of the patients (personal information, doctor's documents)

Front Office Management:

• Greet and assist visitors with a professional and friendly demeanor.
• Answer and direct phone calls to appropriate personnel. Manage incoming and outgoing mail and packages.

Accounting Clerk:

• Assist with basic accounting tasks, including invoicing and reconciling financial records.
• Collaborate with the finance team to ensure accurate and timely financial reporting.
• Maintain organized and up-to-date financial records

• Assisted in preparing property-related documentation, ensuring accuracy and compliance.
• Managed property inspections and reports, implementing cost-effective maintenance solutions.
• Supported property management activities, including lease administration and tenant communications.
• Coordinated property maintenance requests and liaised effectively with vendors.
• Performed data entry tasks to maintain accurate and up-to-date property records.

• Accurately input and update data into the company database.
• Conduct regular data quality checks to ensure accuracy and completeness.
• Collaborate with team members to streamline data entry processes

• Administered exams, ensuring strict adherence to established guidelines and 
• security protocols.
• Maintained a secure testing environment, vigilantly monitoring for irregularities and 
• promptly addressing any issues to uphold exam integrity.
• Accurately enter and update information in the company database.
• Maintain and manage records, ensuring all data is current and accurate.
• Acted as a Subject Matter Expert, providing specialized knowledge and guidance to 
• support the team.
• Communicated effectively with examinees, offering necessary instructions and 
• support to maintain a positive testing experience.
• Collaborated with team members to ensure smooth and efficient exam 
• administration
• Ensure data privacy and security protocols are followed at all times.

• Provided proactive support to students, fostering a positive and inclusive learning environment.
• Developed and implemented engaging lesson plans tailored to diverse learning styles.
• Leveraged technology to enhance online teaching methods and communication with students.
• Monitored student progress and offered constructive feedback to support their learning journey.
• Engaged in professional development opportunities to stay updated on best practices in online teaching.

• Content creation
• Content marketing
• ]Social media marketing
• Social media management
• Social media auditing
• Research
• Meetings and consultation directly with the US client

• Booth manning
• Offer projects to prospective clients
• Attend onsite and digital events
•  Invite clients to our onsite events
• Giving marketing flyers in crowded places

• Inviting Brokers to get accredited
• Showroom manning
• Offer projects to prospective clients
• Inviting Local and International Marketing Partners
• Moderator (Host) of few digital events

• Answering phone calls
• Problem-solving
• Assisting and walk-through customers to their needs
• Doing payment arrangements for the customer’s convenience
• Collecting payments from the customers
• Transferring calls to the right department
• Offering promotions to the customers
• After-service assistance

• Assisting walk-in clients
• Offer products and services of MMP
• Schedule and invite clients for tripping
• After service assistance

• Marketing and offering properties online
• Site visit of properties in the market
• Cold-calling, warm-calling, and hot-calling list
• Following up with clients and real estate colleagues
• E-mail blasting
• SMS blasting
• Social media/content marketing
• Public relations campaigns, strategies, and tactics
• Marketing strategic planning
• Coordinating and maintaining relationships with clients and colleagues
• Community and group management
• Advertising creation and management for Facebook and Instagram
• Social media auditing
• Pages and channels management
• Prospecting thru online and field
• Client meetings
• Property matching
• Encoding real estate transactions in the inventory

• Property matching
• Marketing of property listings thru cold calling, text blasting, email blasting, social media postings, private online messaging
•  Handled Bulacan Team as the Head Coordinator for Broker 
• Assisting clients and real estate colleagues with their property needs
• Day-to-day site visits for the clients
• Documentation of the required documents
• Setting appointments with the clients
• After service assistance
• Property presentation making

• Handled social media accounts and pages of the company.
• Coordinating with the Real Estate Practitioners in exchanging property listings and requirements
• Text and email blasting
• Property Matching

Assisting tenants via inbound, outbound, email, and text.

Call property owners to check if they are interested for a cash offer.

Assist customers regarding their debit and credit card concerns via inbound calls and live chat platform.

Assist customers/employees via inbound calls regarding their payroll/device (laptops/desktop).

Assist customers regarding their mobile accounts via inbound call.

Assist customers regarding their mobile/internet/cable plans via inbound call.

• Assisting tenants concerns
• Calling prospective clients / cold calling
• Coordinating Maintenance tickets
• Renewing leases
• Paying utility bills
• Generating leads from different websites
• Other Admin task given by my Property Manager

Tools used: Asana Inbox Slack Notion Gmail

• Buying second hand cars
• Negotiating/devaluing the price
• Process payments

Tools: CRM gohighlevel slack gchat

• Email,Chat and Voice Support of app users
• Upselling our product
• Taking Supervisor and Manager request
• Processing payments
• Tracking orders
• Processing refunds

Tools: Salesforce Gchat Gmail Stripe

• Assisting Credit/Debit Card users about their inquiries
• Process payments
• Process refunds
• Investigating possible fraud

Tools: CRM

• Reviewed all electrical submittals, providing detailed comments and guidance to ensure the successful execution of detailed engineering. Evaluations were conducted in strict accordance with local regulations, standards, and applicable international standards.

• Attended weekly coordination meetings with the EPC contractor and equipment vendors, ensuring alignment on project goals and addressing any emerging issues.

• Conducted site surveys at oil fields to gather critical information necessary for the accurate planning and execution of electrical projects.

• Actively participated in internal and external project meetings, including reviews of 3D drawings and HAZOP assessments, contributing to the overall safety and effectiveness of the projects.

• Contributed to the documentation and application of lessons learned from previous projects to improve future project execution.

Projects Handled/Involved:

• Upgrade of Electrical Substations in Beda Oil Field in Benghazi, Libya (Client: AGOCO - Arabian Gulf Oil Co. Libya).
• Detailed Engineering Phase for New Fiscal Metering System at Amal Field in Amal Oil Field, Libya (Client: Harouge Oil Operations).

• Managed a team of Electrical Engineers and Designers, ensuring effective collaboration and timely delivery of project milestones.

• Ensured that all design drawings produced by the team were fully compliant with client specifications, local authority requirements, industry codes, and standards before submission for client review and approval.

• Conducted site surveys and provided comprehensive reports to support accurate and efficient project execution.

• Performed system studies, including Short Circuit, Load Flow, Motor Starting Analysis, Arc Flash, and Protection Coordination using ETAP software to ensure the reliability and safety of electrical systems.

• Prepared illumination calculations using COOPER lighting software, ensuring proper lighting design that meets project requirements.

• Actively participated in both internal and external project coordination meetings, ensuring alignment across all stakeholders.

• Assisted the project team during the proposal stage by providing material take-offs (MTO), bills of quantities (BOQ), work volume assessments, engineering deliverables, man-hour estimates, and defining the electrical scope of work and demarcation. Participated in internal and external project Kick-Off meetings.

• Prepared material requisitions for long-lead electrical items and bulk materials, ensuring timely procurement to meet project deadlines.

• Developed individual design plans, material requisitions, and technical bid evaluations (TBE), and contributed to the Design Basis Memorandum.

• Coordinated with other disciplines, including Piping, Instrumentation, Civil, and Mechanical, to resolve technical issues related to P&ID, control philosophy, foundation details, and rotating equipment.

• Reviewed and evaluated electrical Vendor Print (VP) documents to ensure they met project specifications.

• Provided technical assistance to QA/QC teams by reviewing Inspection Test Plans (ITP) and method statements, ensuring adherence to quality standards.

• Demonstrated a strong commitment to health, safety, and environmental responsibility throughout all project phases.

• Participated in HAZOP meetings when required, contributing to safety and risk management processes.

• Participated in internal QA audits to ensure compliance with quality management systems.

• Participated in Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) to verify full compliance with contract requirements and ensure system readiness for operation and on-time project delivery.

• Provided technical support to the construction team by responding to technical queries and clarifications, facilitating smooth project execution.

Projects Handled/Involved:

• Engineering, Procurement, Construction, and Management (EPCM) for Sebarok Offshore Expansion Project in Sebarok Offshore (Client: VOPAK).
• EPCM for Bulk Storage Tanks in Pengarang, Malaysia (Client: RAPID).
• Design and Construction of a 3.6 Megawatt Off-Grid Solar Photovoltaic System for SATS Airfreight Terminals 5 and 6, Changi Airport, Singapore (Client: Sembcorp Industries).

• Assisted the Lead Engineer in managing the electrical team, ensuring effective collaboration and task completion.

• Studied client documents, including project proposals and specifications, and raised necessary clarifications to ensure a thorough understanding of project requirements.

• Took responsibility for all electrical scope requirements related to various mechanical packages, ensuring alignment with project objectives.

• Ensured that all design drawings produced by the team were in compliance with client specifications, local authority standards, and industry codes before submission for client review and approval.

• Attended internal and external project coordination meetings with Mechanical Package Equipment Vendors and Client Representatives to facilitate smooth communication and address any project-related issues.

• Acted as the company’s focal point for electrical engineering matters, liaising with engineering services sub-contractors and vendors to ensure alignment with project goals.

• Prepared detailed Electrical Package Equipment Specifications and Datasheets for Gas Turbines, Diesel and Black Start Generators, MV Motors, VSDS, Switchgears, UPS, and other critical components.

• Prepared material requisitions for long-lead electrical items and bulk materials, ensuring timely procurement to meet project timelines.

• Prepared individual design plans, material requisitions, and technical bid tabulations (TBT), and contributed to the Design Basis Memorandum.

• Developed the Power Distribution System philosophy to guide the design and implementation of electrical systems.

• Provided technical clarifications for electrical components of various mechanical package equipment, ensuring accurate and efficient communication with all stakeholders.

• Attended Bid Clarification Meetings with bidders, clients, and other disciplines to resolve any uncertainties and ensure a clear understanding of project requirements.

• Coordinated with other disciplines, including Piping, Instrumentation, Civil, and Mechanical, to resolve technical issues related to P&ID, control philosophy, foundation details, and rotating equipment.

• Reviewed and evaluated electrical Vendor Print (VP) documents to ensure compliance with project specifications.

• Responded to client comments on submitted engineering deliverables, incorporating feedback to meet client expectations.

• Participated in HAZOP coordination meetings and internal QA audits to ensure safety and quality compliance.

• Conducted system studies, including Short Circuit, Load Flow, Motor Starting Analysis, Arc Flash, and Protection Coordination, using ETAP software.

• Performed illumination calculations using DIALUX software to ensure proper lighting design.

Projects Handled/Involved:

• Conceptual & FEED for North Malay Basin Offshore Platform – Greenfield Project in Malaysia (Client: HESS Exploration).
• EPCM for Malikai TLP (Tension Leg Platform) Project – HULL and Topsides, Greenfield Project in Sabah, Malaysia (Client: Sabah Shell Exploration and Production).

• Reported directly to the Senior Electrical Design Engineer, ensuring alignment with project goals and technical requirements.

• Clearly defined the technical scope of each project by making customer requirements and specifications explicit, ensuring precise execution.

• Prepared and managed detailed engineering and design schedules for assigned work, maintaining project timelines and milestones.

• Executed basic electrical engineering tasks in strict accordance with client requirements, ensuring high-quality deliverables.

• Provided early assessments of the company’s technical capabilities relative to customer expectations. Developed tailored solutions that closely matched client needs while optimizing the company’s existing standard offerings.

• Addressed technical inquiries from customers, Project Office Managers (POM), production teams, and draftsmen by delivering well-reasoned and expert advice.

• Formalized technical data for each job using Computer-Aided Design and Drafting (AutoCAD) software, ensuring accurate and precise designs.

• Reviewed and assessed suppliers’ abilities to comply with project specifications, coordinating closely with the materials section. Ensured thorough compliance by verifying supplier acknowledgments of EPS orders and actively participating in necessary meetings, including those with customers when the Senior Electrical Engineer was unavailable.

• Worked in close collaboration with the mechanical section to ensure cohesive project execution.

• Effectively utilized new tools such as ELECDES, AutoCAD 2000, MM3000 system, ELONET, and ECODIAL design software to enhance design accuracy and efficiency.

• Ensured all electrical design drawings adhered to project specifications, relevant codes, and industry standards.

Projects Handled/Involved:

• Design and Supply of 33kV & 13.8kV MC Set Switchgears for six different SEC-CRB Substations in Riyadh (S/S # 7115, 7113, 7782, 8077, 7845 & 7089) as per SEC-CRB Specifications. (Client: HADANIA CORPORATION / Saudi Electricity Company)

• Design and Supervision of 2000KVA Package Substation (Outdoor Kiosk), 33KV/380VAC, 3Ph., 4W, 60Hz, IEC Standard in Tabuk Garden Village-2B, Phase 1, Tabuk, KSA. (Client: Saudi Electricity Company)

• Construction and Monitoring of Two 132KV Substations (S/S No. 8055 & 8056), and Extension of Substation 8020; Design and Monitoring of AC Distribution Board 220/127VAC, 1000A, 3Ph., 4W, 60Hz, 25KA/1sec., IEC Standard. (Client: Daewoo Arabia Limited / Central Region Branch, KSA)

• Design and Monitoring of ATS (Automatic Transfer Switch), 220VAC, 1200A, 25KA/1sec., 60Hz, NEMA Standard for King Fahad International Airport, Riyadh, Saudi Arabia. (Client: Saudi Aramco)

• Taught core engineering subjects such as:
  • Electrical and electronic circuits
  • Energy conversion
  • Engineering materials
  • Mathematics
  • Physics
• Instructed on professional engineering topics, including electrical system design for buildings.

• Prepared comprehensive electrical design packages, including scope of work, electrical specifications, material take-offs, design calculations, construction drawings, material requisitions, and other necessary deliverables.

• Provided clear instructions to electrical designers and CAD operators, overseeing all related engineering design activities to ensure accuracy and efficiency.

• Prepared detailed material take-off (MTO) lists using Excel, ensuring accurate documentation of materials required for projects.

• Assisted senior engineers in evaluating technical bid documents, contributing to informed decision-making during the procurement process.

• Conducted regular site visits to monitor work progress, ensuring that it aligns with applicable codes, standards, specifications, and the overall design intent of the project.

• Interpreted and reviewed vendor drawings to ensure they meet project requirements and specifications.

• Enhanced expertise by studying industry practices and accumulating knowledge from more experienced colleagues.

• Applied Shell DEP standards and other international standards to all projects, ensuring consistency and compliance.

• Maintained positive relationships with consultants, vendors, and contractors, fostering collaboration and smooth project execution.

• Prepared power distribution system design calculations using Excel, ensuring precise and reliable designs.

• Utilized Philips lighting software to perform accurate lighting design calculations for various projects.

Projects Handled/Involved:

• EPC for Caustic Injection Pump (100HP, 480VAC, 3Ph, 60Hz) at Pandacan Oil Depot, Metro Manila, Philippines. (Client: Pilipinas Shell Petroleum Corporation)

• EPC for Retail Stations Upgrade at various retail stations in the National Capital Region, Philippines. (Client: Pilipinas Shell Petroleum Corporation)

• EPC for Substation No. 21A Upgrade (13.8kV, 4000A, 3Ph, 50kA, 60Hz) at Pandacan Oil Depot, Metro Manila, Philippines. (Client: Pilipinas Shell Petroleum Corporation)

• Collaborated with various disciplines including projects, procurement, main contractors, vendors, and other involved groups to ensure seamless project execution.

• Participated in the review of all electrical engineering deliverables submitted by contractors and consultants, ensuring compliance with project specifications and standards.

• Engaged in weekly coordination meetings with contractors, vendors, and third parties to discuss and clarify interfaces, requests, decisions, approvals, project status, and responses.

•  Provided contractors with essential conceptual documents, including specifications, datasheets, and single-line diagrams during the tender stage.

• Responded to contractors' technical queries, ensuring clear and accurate communication of project requirements.

• Conducted regular site visits to assess work progress, providing comments and oversight to ensure compliance with applicable codes, standards, specifications, and the project’s design intent.

•  Offered electrical support to construction contractors by clarifying technical issues during the construction phase.

• Participated in FAT and SAT to verify full compliance with contract requirements, ensuring system availability to support operations and on-time project delivery.

Projects Handled/Involved:

• Design and Construction of GIS 110 kV Substation for Madina Industrial City, Kingdom of Saudi Arabia (Client: SCECO).
• Design and Construction of GIS 132 kV Substation from Riyadh to Qaseem, Kingdom of Saudi Arabia (Client: SCECO).
• Design and Construction of 15MW Wind Power Plant in Taif, Western Province, Kingdom of Saudi Arabia (Client: SCECO).

• Performed engineering duties with a primary focus on power distribution design, including the preparation of essential electrical deliverables such as calculations and drawings.

• Participated in meetings with the Lead Engineer, clients, and third parties to discuss and clarify project interfaces, requests, decisions, approvals, status updates, and responses.

• Regularly reviewed the scope of work to identify any variations, whether initiated by the client or internally within the team. Secured approval from the Lead or Senior Engineer for any changes affecting the project budget or milestones before implementation.

•  Reviewed technical bid submissions for electrical equipment provided by qualified vendors, ensuring compliance with project requirements.

• Incorporated client-approved resolutions of all comments into the drawings and documents produced, under the guidance of the Senior Electrical Engineer or Lead Engineer.

• Applied the latest international and national standards, codes of practice, and good engineering practices to all work performed, ensuring high-quality and compliant outcomes.

• Conducted regular site visits to monitor work progress, providing feedback to ensure adherence to applicable codes, standards, specifications, and the project’s design intent.

• Conducted system studies, including Short Circuit, Load Flow, Motor Starting Analysis, Arc Flash, and Protection Coordination, using ETAP software to ensure safe and efficient electrical system design.

• Prepared power distribution system design calculations using SIMARIS (Siemens software) and lighting calculations using DIALUX software, ensuring accurate and reliable designs.

Projects Handled/Involved:

• Formula-1 Racetrack Project: EPC of Electrical Substations and External Lighting on Yas Island, Abu Dhabi, UAE (Client: Aldar Real Estate Properties).

• EPC of Power Supply Skid for Artificial Lift Well Project: Managed the power supply for five artificial lift wells in Asab and Shah, Abu Dhabi, UAE (Client: Abu Dhabi Company for Onshore Oil Operations - ADCO).

• Lighting and Power Supply Distribution System Design: Designed the lighting and power distribution system for the Baggage Handling System at Dubai International Airport Terminal 3, Dubai, UAE (Client: Dubai Municipality).

• Lead and manage a team of Electrical Engineers, Electrical Design Engineers, and Electrical Designers to ensure timely and efficient project delivery.
• Facilitate effective communication and collaboration within the team and with other engineering disciplines.Provide technical guidance and mentorship to junior engineers and designers, fostering a culture of continuous improvement.
• Oversee the electrical engineering aspects of multiple projects, ensuring compliance with project specifications, industry standards, and client requirements.
• Develop and manage project schedules, ensuring that all deliverables are completed on time and within budget
• Coordinate with project managers and other discipline leads to align project goals and resources.
• Review and approve electrical design documentation, including single-line diagrams, schematics, and layout drawings.
• Ensure all designs meet safety, reliability, and sustainability standards while optimizing cost and performance.
• Perform technical assessments and provide solutions to complex engineering challenges.
• Implement and enforce quality control procedures for all electrical engineering deliverables.
• Ensure adherence to relevant codes, standards, and regulations (e.g., IEC, NEC).
• Conduct design reviews and audits to ensure the integrity and accuracy of all engineering outputs.
• Interface with clients and stakeholders to understand project requirements and address concerns or changes in scope.
• Prepare and deliver technical presentations and reports to clients, providing clear and concise updates on project status and challenges.
• Allocate resources effectively within the team to meet project demands and optimize productivity.
• Monitor project budgets related to electrical engineering tasks and implement cost-saving strategies where applicable.
• Promote the adoption of new technologies and methodologies in electrical engineering design and execution.
• Lead initiatives to improve the efficiency, quality, and sustainability of electrical engineering practices within the team.
• Ensure that all electrical engineering activities comply with HSE policies and procedures.
• Identify and mitigate potential HSE risks in electrical designs and installatio

• Led the electrical engineering efforts for RFS-080 & RFS-084 projects for the RASGAS client, ensuring successful project execution and delivery.

• Assisted the team leader in managing the daily activities of the electrical engineering group, providing regular progress reports on deliverables, and overseeing a team of Electrical Engineers and Designers.

•  Reviewed client documents, including project proposals and specifications, and raised necessary clarifications to ensure alignment with project requirements.

• Ensured that all design drawings produced by the team were in compliance with client specifications, local authority standards, and industry codes before submission for client review and approval.

• Conducted site surveys and prepared detailed site survey reports to support project planning and execution.

• Performed system studies such as Short Circuit, Load Flow, Motor Starting Analysis, Arc Flash, and Protection Coordination using ETAP software. Prepared illumination calculations using COOPER lighting software.

• Actively participated in both internal and external project coordination meetings, including project Kick-Off meetings, to ensure clear communication and alignment across all stakeholders.

• Assisted the project team during the proposal stage by providing material take-offs (MTO), bills of quantities (BOQ), engineering deliverables, man-hour estimates, electrical scope of work, and demarcation.

• Prepared material requisitions for long-lead electrical items and bulk materials, ensuring timely procurement to meet project schedules.

• Prepared individual design plans, material requisitions, technical bid evaluations (TBE), and contributed to the Design Basis Memorandum. Reviewed and evaluated electrical Vendor Print (VP) documents.

• Coordinated with other disciplines, including Piping, Instrumentation, Civil, and Mechanical, to resolve technical issues related to P&ID, control philosophy, foundation details, and rotating equipment.

• Responded to client comments on submitted engineering deliverables and provided technical assistance to QA/QC by reviewing Inspection Test Plans (ITP) and method statements.

• Demonstrated a strong commitment to health, safety, and environmental responsibility throughout all project phases.

• Participated in HAZOP coordination meetings and internal QA audits to ensure compliance with safety and quality standards.

• Participated in FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) to verify full compliance with contract requirements and ensure system readiness for operation and timely project delivery.

• Provided technical support to the construction team by addressing related queries and clarifications.

• Implemented, monitored, and controlled ISMS (Information Security Management System) as per KENTZ Information Security Manual, reporting any violations to the electrical Group Leader.

Projects Handled/Involved:

• RFS-080: FEED and Detail Engineering for AKG-454, Additional Feeder to DP-LCS058 Gas Metering Facilities, LNG Train 2, Ras Laffan (Client: RASGAS).
• RFS-084: Continuous Enhancement Monitoring System for various stacks located in Train-1, 2, 3, 4, 5, 6, AKG-1 & Utilities, RASGAS Refinery (Client: RASGAS).
• Sidra Medical and Research Center Project: Doha, Qatar (Client: Qatar Petroleum).

• Oversaw, monitored, and reviewed contractor transmittals related to the electrical engineering discipline, including electrical layouts, single-line diagrams, load schedules, system studies, specifications, material requisitions, electrical calculations, and other relevant deliverables. Ensured that all systems were safe to operate, maintainable, and compliant with international codes, standards, and project specifications.

• Assisted contractors in resolving technical issues and problems, providing guidance and expertise to ensure successful project outcomes.

• Evaluated, managed, and reported on electrical issues, including design reviews, risk assessments, and coordination with other departments to address and close out any concerns.

• Coordinated, monitored, and reviewed Technical Bid Evaluations for electrical equipment, ensuring that all proposals met the required codes, standards, and project specifications.

• Acted as an interface between the company’s project team and the Lead Contractor, ensuring effective communication and coordination on detailed engineering design matters.

• Actively participated in internal and external project meetings, including reviews of 3D drawings and HAZOP assessments, contributing expertise to ensure project success.

• Served as the company’s primary point of contact for electrical engineering issues, liaising with the Lead Contractor to address any concerns or challenges.

• Contributed to the documentation of lessons learned and applied relevant insights from previous Aramco projects to improve current and future project outcomes.

Projects Handled/Involved:

• Detailed Engineering of New Jazan Refinery in Jizan Province, Saudi Arabia (Client: Saudi Aramco).

• Lead the design of electrical systems for various projects, ensuring they meet all required standards.
• Create and review electrical diagrams and drawings.
• Choose the right electrical components for projects.
• Oversee the electrical engineering part of multiple projects, ensuring they stay on schedule and within budget.
• Work closely with other engineering teams to ensure smooth integration of electrical systems.
• Communicate with clients, contractors, and suppliers to keep projects on track.
• Guide and support junior engineers and designers.
• Review and ensure the quality of electrical designs.
• Solve technical issues that come up during projects.
• Understand client needs and offer technical solutions.
• Prepare and present reports and project updates to clients.
• Make design adjustments based on client feedback.
• Make sure all designs follow local and international standards.
• Keep up-to-date with changes in industry regulations.
• Assess and manage risks related to electrical safety.
• Introduce new technologies and methods to improve efficiency.
• Stay informed about industry trends and recommend useful new practices.
• Encourage continuous learning and improvement within the team.
• Effectively allocate team resources to maximize productivity.
• Monitor budgets and find ways to save costs without sacrificing quality.
• Ensure all work follows health, safety, and environmental guidelines.
• Identify and address potential safety risks in electrical systems.
• Promote a safety-focused culture in the team.

Oversee electrical work for refinery and petrochemical projects, keeping them on schedule and within goals.
Coordinate with other engineering teams to ensure smooth integration of electrical systems.
Communicate with contractors and vendors to meet project needs.
Review and approve electrical designs, ensuring they meet standards and regulations.
Provide technical guidance to ensure safe and accurate design and installation.
Conduct audits and inspections to maintain safety and quality.
Act as the main contact for electrical engineering issues, updating clients and stakeholders regularly.
Prepare and present reports and technical documents to management and partners.
Resolve any electrical issues raised by stakeholders.
Ensure all electrical work follows local regulations, international standards, and safety protocols.
Conduct risk assessments and implement safety measures to prevent electrical hazards.
Promote safety through regular briefings and training sessions.
Allocate resources effectively to ensure efficient use of manpower and materials.
Monitor budgets and find ways to save costs in electrical tasks.
Implement quality control procedures to ensure high standards in all electrical work.
Visit sites to check that installations match approved designs.
Address any defects or non-conformities in electrical systems.
Promote the use of new technologies and practices to improve project efficiency.
Lead efforts to improve the reliability and performance of electrical systems.
Provide leadership and mentorship to junior engineers and support staff.
Encourage collaboration and continuous improvement within the team.

• Responded to incoming customer calls regarding order inquiries and trouble reports.
• Provided comprehensive support for Voice, Data, and Video services and features within the fiber and copper network.
• Conducted analysis and isolation of trouble conditions, creating and organizing trouble reports.
• Utilized in-depth knowledge of communication and networking components to assist customers with service support and equipment configuration.
• Delivered technical and industry information clearly and professionally to diverse audiences.
• Maintained flexibility in working hours to meet the business needs.

• Successfully maintained the seamless operation of technology and applications for both internal and external users.
• Provided first-level support for hardware and software issues, including laptops, desktops, printers, and mobile devices.
• Ensured timely and accurate resolution of service calls, prioritizing exceptional customer care.
• Logged and managed technical issues in the ServiceNow ticket tracking system.
• Monitored and managed the North American Service Desk Mailbox and work queues.
• Collaborated with second-level support for complex incidents as needed.
• Contributed to the creation and maintenance of support documentation and training materials.
• Managed network and application password resets in adherence to company policies.
• Issued company service bulletins to inform users of software and hardware outages.
• Assisted in the review of Service Desk calls and tickets, reporting any process inefficiencies to management.
• Participated in special projects and duties related to Service Desk operations.

• Handling various applications such as Samsung KNOX Portal, Zendesk, Dial Pad, O365 applications, DOMO, TherapyBoss Hub/Portal, Active Directory, Staffing tool, and Mondays.com.
• Effectively resolved Zendesk tickets, provided real-time solutions for Dialpad/Zendesk cases, and efficiently managed emails and schedules.
• Contributed to documenting processes for Samsung KNOX, assisted in asset management, and ensured timely DOMO report submissions.
• Facilitated team meetings, aided in project planning, and handled diverse tasks with confidentiality and adaptability.

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Greet customers warmly and ascertain problem or reason for calling

• Listen to recordings and transcribe those recordings to text files

• Ensure accuracy of the transcribed text

• Understand details of client requirements regarding formatting and notation
• Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission
• Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary
• Correct any errors or inaccuracies in a timely manner
• Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

● Resolve customer’s accounts and bill complaints via phone an email. ● Use telephones to reach out to customers and verify account information. ● Greet customers warmly and ascertain problems or reason for calling.

• Responsible for ensuring the efficiency and workability of computer equipment and peripherals by identifying and resolving hardware and software problems reported to the ticketing system in support of the company's operations
• Handles ticket requests quickly and efficiently though utilizing existing documentation, training & resources ensuring that ticket requests are accomplished according to the set standard response/resolution time
• Solicits relevant information from the client to sufficiently describe non-routine problems to other IT service groups (i.e. Telecoms and Network Engineering, Systems Administration Group, Corporate Solutions Development Group) for problem resolution Interfaces with client end-users to discuss and understand the requirements as well as explain the actions taken to close the ticket and achieve client's satisfaction
• Coordinates with the Technical Support Supervisor and colleagues regarding daily technical support group activities
• Prepares reports regarding required by the Technical Support Group Supervisor Speaks of ideas clearly and articulately in all presentation and situation may it be for internal or external clients
• Corresponds with and generates reports for the group with all regard for style and language. Comes up with improvement initiatives and new ideas to solve and complete tasks and tickets
• Proposes corrective actions to errors encountered in the program and program changes
• Ensures that services provided comply with the company's external and/or customer standards such as ISO, BS7799, SEICMM, COPC, HIPAA, etc.

• Troubleshoots hardware, software, and network problems via phone support.
• Uses technical resources and knowledge of information systems to ensure resolution.
• Identifies, isolates and investigates user questions.
• Briefs customers and management on the status of resolution efforts.
• Coordinates and forwards issues by appropriate escalation procedures and personnel.
• May provide occasional functional and technical guidance to less experienced staff.
• Provides functional or task leadership.
• Coordinates special projects and system upgrades.
• Recommends system or process improvements, including procedures, training, and enhanced documentation.
• Works under limited supervision to provide professional helpdesk service through quick processing and prioritization.
• Performs all other duties as assigned

• Basic computer knowledge to troubleshoot desktop, laptop and answer support queries via phone, email, chat, and Web
• Excellent communication skills required as you will work in International Voice Support
• Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
• Respond in a timely manner to service issues, requests, and take care of complete operations.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Provide support, including procedural documentation & relevant reports
• Support the rollout of new applications, manage many open cases at once, and provide accurate information on IT products or services

• Monitor, optimize network performance and provide user support
• Provide first level contact and convey network resolutions to corporate customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Walk customers through problem-solving process
• Utilize excellent customer service skills and exceed customer's expectations
• Make informed decisions about a wide range of complex business and technical issues

• Provide "white-glove" support to Microsoft customers but not limited Partners, SMB and consumers, with FQR (First Quality Resolution) goal in mind.
• Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Teams, Yammer etc.
• Document and report to QMs, Cluster Leads & Geo Leads any identified gaps, issues etc.
• Report to QM, Cluster Lead &/or Geo Leads, any management or technical opportunities
• Build relationship to create, reinforce, motivate, and guide customers and partners
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• Leverage collaboration support tools and processes to expedite resolution of customer issues
• Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.

• Provide comprehensive IT support services, responding to and resolving service tickets within SLAs.
• Monitor and address alerts and notifications from remote system monitoring tools, ensuring prompt resolution.
• Offer technical support for various systems and technologies including Retail POS, Windows, Servers, Exchange/O365, SQL, and Navision/Dynamics.
• Collaborate with external vendors to maintain stable services and uphold high-level cybersecurity practices.
• Contribute to technical documentation creation and assist team members with escalated issues.