Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”
Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.61/hr
Reslyn
Candidate ID: 442231
ADVANCED
-
Appointment Setting, Administrative Support, Social Media Management, Email management...
INTERMEDIATE
-
SEO, Keyword Analysis, Backlinking, Website Builder...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Gen has been working remotely since 2015 as an Executive Virtual Assistant within real estate companies in the US
- Marketing Analysis
- WordPress Management
- Payment Processing
- Taking Minutes of the Meeting
- Phone and Chat Support
- Calendar and Email Management
- Appointment Setting
- Lead Generation
- Skip Tracing
- Reporting
- Data Management
- Property Management
- Social Media Marketing
- SEO
- She has good communication skills.
- She is proficient with
- Microsoft Office
- WordPress
- AppFolio
- Dotloo
- Mojo
- Monday.com
- Canva.
- She can start immediately for a part-time position and need two weeks' notice for a full-time position.
Predictive Index Behavioral Profile- Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Reslyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reslyn, who takes responsibilities very seriously.
Employment History
Executive Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2015 to April 2018 (29 Months)
Duties and Responsibilities:
- Handled incoming calls and scheduled appointments while managing client communications via email marketing campaigns.
- Developed and executed monthly email marketing campaigns, including newsletters, to engage and inform clients.
- Managed SEO strategies and designed custom websites to enhance online presence and search engine rankings.
- Screened and scheduled interviews with potential candidates through phone and email, ensuring efficient communication and coordination.
- Provided email correspondence and calendar management for clientele, senior leadership, and executive-level clients, ensuring smooth scheduling and prioritization.
- Coordinated appointment setting, took detailed meeting minutes, updated notes and files, and transcribed voicemail messages for streamlined workflow.
Project Management
Industry:
Property / Real Estate
Employment Period:
October 2014 to May 2015 (7 Months)
Duties and Responsibilities:
- Validated and entered property information into an online database from various property documents.
- Proficiently used AppFolio and Dotloop for property management, including document handling and transaction processing.
- Updated and maintained accurate property data using Google Sheets for real-time tracking and reporting.
Administrative Support
Industry:
Property / Real Estate
Employment Period:
January 2019 to June 2019 (4 Months)
Duties and Responsibilities:
- Acted as Transaction Coordinator, managing the administrative process of real estate transactions from start to finish.
- Designed postcards, flyers, posters, business cards, and feature sheets using Canva to support marketing efforts.
- Handled social media management, including creating and scheduling posts to promote listings and engage with potential clients.
- Managed property listings, ensuring accurate updates and maintenance across platforms.
- Created and processed Fintrac of Records, Trade of Records, Data Forms, and MLS Listings to comply with regulatory requirements and ensure smooth transactions.
Administrative Support
Industry:
Property / Real Estate
Employment Period:
July 2017 to March 2020 (32 Months)
Duties and Responsibilities:
- Managed CRM system using Salesforce for tracking and organizing client data.
- Handled calendar management, ensuring timely scheduling of appointments and meetings.
- Designed marketing materials using Canva for new listings, open houses, and sold properties.
- Generated and recorded new leads in EDGE CRM, maintaining accurate and up-to-date information.
- Managed social media ads on platforms like Facebook and Craigslist to promote listings and generate leads.
- Updated and uploaded new property listings on MLS, ensuring accurate and timely information.
- Created and set up new client profiles on the Touch Up Program for personalized communication.
- Prepared comprehensive marketing presentation folders for buyers and sellers, showcasing property details and offers.
Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
October 2018 to November 2022 (48 Months)
Duties and Responsibilities:
- Managed general administrative tasks, including MLS listings and lead generation to support business growth.
- Performed skip tracing and imported new leads into CRM systems such as Keap Infusionsoft and Salesforce.
- Handled CRM management, including adding, modifying, and nurturing leads to optimize client outreach and engagement.
- Conducted cold calling and set appointments to generate new business opportunities.
- Created comp reports and prepared partial CMA (Comparative Market Analysis) reports to assist in property valuations.
- Prepared key process documents such as PSA (Purchase and Sale Agreement) and MOA (Memorandum of Agreement) for transaction completion.
Virtual Assistant
Industry:
Entertainment / Media
Employment Period:
June 2023 to March 2024 (9 Months)
Duties and Responsibilities:
- Musician Outreach: Search social media forums to identify potential musicians to add to the database.
- Communication: Engage with musicians to assess their interest in joining the database.
- Data Entry: Accurately input musician information into the main database.
- Reporting: Provide periodic updates on database progress and changes.
- Administrative Support: Perform additional administrative tasks as needed.
Executive Assistant
Industry:
Property / Real Estate
Employment Period:
April 2023 to August 2024 (16 Months)
Duties and Responsibilities:
- Email Marketing: Develop and manage targeted email marketing campaigns to enhance client engagement.
- Content Creation: Create and design compelling content using tools like Canva to support marketing efforts.
- Lead Generation: Strategically generate leads and conduct market research to expand client base.
- Administrative Support: Provide administrative support, including calendar management, email correspondence, and phone handling.
- CRM Management: Oversee and maintain CRM systems to ensure efficient client and data management.
- Contract Drafting: Draft, review, and format real estate contracts with accuracy and attention to detail.
- Property Management: Manage property acquisitions and dispositions, ensuring precise and efficient processes.
Chat Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to June 2012 (29 Months)
Duties and Responsibilities:
- Provide real-time customer service and support via chat for AT&T products and services.
- Assist customers with inquiries regarding billing, account management, and service issues.
- Troubleshoot and resolve technical problems related to AT&T products, such as mobile phones, internet, and television services.
- Upsell additional services and upgrades based on customer needs and account history.
- Ensure high customer satisfaction by providing timely and accurate information.
- Maintain detailed records of customer interactions in the system.
- Follow standard operating procedures to handle escalations and complex issues.
- Collaborate with team members to meet service-level agreements and performance targets.
- Stay up-to-date with AT&T products, services, and policies to provide accurate and helpful support.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2010 to June 2012 (28 Months)
Duties and Responsibilities:
- Handle inbound calls from AT&T customers regarding billing, account inquiries, and service issues.
- Assist customers in troubleshooting technical problems with AT&T services such as mobile, internet, and TV.
- Process service requests, including account updates, plan changes, and cancellations.
- Provide product and service information, as well as recommendations based on customer needs.
- Resolve customer complaints and escalate issues when necessary to ensure customer satisfaction.
- Conduct account verification and security checks for transactions and sensitive information.
- Upsell AT&T products and services to meet customer needs and achieve sales targets.
- Document customer interactions and transactions in the system for accurate record-keeping.
- Follow company policies and procedures to meet performance and quality standards.
ADMINISTRATIVE SUPPORT
Industry:
Mining
Employment Period:
August 2018 to November 2018 (3 Months)
Duties and Responsibilities:
• Calendar Management
• Social Media Manager (Online Interactions; Instragram & Facebook)
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Human Resource Management
Graduation Date:
May 31, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Appointment Setting, Administrative Support, Social Media Management, Email management, Market Research, Lead Generation, Call Handling, Customer Service Management, Chat Support, Amazon Product Research, Adobe Acrobat,
INTERMEDIATE ★★
-
SEO, Keyword Analysis, BacklinkingWebsite BuilderRecruitingWordPressFacebook Ads
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 27.96, Upload: 42.64
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: NVision
- Processor: AMD Ryzen 3 2200G with Radeon Vega Graphics 3.50 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.57/hr
Rochel
Candidate ID: 442006
ADVANCED
-
Administrative Skills, Financial Accounting, Data Entry, Invoicing...
INTERMEDIATE
-
QuickBooks, Xero, AppFolio, SAP Accounting...
Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 8.57 per hour or $USD 1486.25 per month
Remote Staff Recruiter Comments
- Roch is a Commerce graduate and has been working for 16 years now. In 2016, she transitioned to remote work where she provided her services to US, AU, and UK-based clients in real estate, fitness, and finance industries, respectively. Her most recent job was as an on-call Transaction Coordinator for a US-based real estate company.
- She is proficient in supporting the following:
- Bookkeeping
- Data entry
- Accounts payable management
- Accounts receivable management
- Invoice processing
- Property Listing
- Database management
- Bank reconciliation using Xero
- Roch also had the opportunity to support customers and perform some admin tasks such as email management, research, data entry, social media management, and a little project management.
- With her local employment, she did timekeeping and payroll, along with 201 file record-keeping.
- She used software and applications such as Xero, QuickBooks Desktop, AppFolio, SAP, Oracle, Zeevou, Google Workspace (Drive, Spreadsheets), Asana, Microsoft Office Apps (Outlook, Excel, Word, PowerPoint), Slack, WhatsApp, Asana, Trello, and PT Minder.
- She can start anytime.
- She is amenable to working in any time zone for either part-time or full-time roles
Strongest Behaviors
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Rochel Arabelle is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Rochel Arabelle plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Finance and Accounting Specialist
Industry:
Others
Employment Period:
April 2006 to September 2019 (161 Months)
Duties and Responsibilities:
- Admin tasks
- Email Management task
- Invoicing
- Finance Reports
- Cash allocation
- AR and AP process
- HR roles (recruitment / maintaining and updating 201 files )
- Real Estate tasks
Real Estate Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
January 2016 to August 2016 (7 Months)
Duties and Responsibilities:
- Process Invoices and Research
- Email management / Update lead's files
- Maintain and update lead's report
- Create Marketing materials / Flyers
- Email management
- Checking property bookings and guests inquiries
Admin / Personal Assistant
Industry:
Grooming / Beauty / Fitness
Employment Period:
October 2016 to January 2018 (15 Months)
Duties and Responsibilities:
- Manage and create Finance Report
- Accounts Receivable process and reports
- Accounts Payable process and reports
- Create and process Invoices and Billings
- Basic Auditing and Reconciliation
- Email management (handled inquiries )
- Social media management ( create and manage postings)
- Monitor and update client's progress and profiling
- Research and admin tasks
- Engaged in business planning for business growth
CSR / Loan Virtual Assistant
Industry:
Banking / Financial Services
Employment Period:
September 2017 to August 2018 (11 Months)
Duties and Responsibilities:
- Manage and analyze client's Bank Statement and Credit File reports
- Email management
- Client's verification and update/monitor client's details
Bookkeeper / Bill Entry
Industry:
Accounting / Audit / Tax
Employment Period:
November 2019 to February 2020 (2 Months)
Duties and Responsibilities:
- Allocation and post of transaction bills
- Process / verify / check Invoices and Bills
- Maintain and update client's details
General Executive Assistant
Industry:
Property / Real Estate
Employment Period:
July 2019 to March 2021 (20 Months)
Duties and Responsibilities:
- Manage and create Finance Report
- Accounts Receivable process and reports
- Accounts Payable process and reports
- Create and process Invoices and Billings
- Basic Auditing and Reconciliation
- Email management (handled inquiries )
- Social media management ( create and manage postings)
- Manage Property listing
- Research / Data Entry
Accounts Payable Assistant
Industry:
Manufacturing / Production
Employment Period:
April 2020 to October 2023 (42 Months)
Duties and Responsibilities:
- Manage and monitor AR and AP on the Supplier’s Account
- Accounts Payable process and reports
- Accounts Receivable process and reports
- Create, verify, and process Invoices and Billings
- Check ETA for deliveries related to time frame
- Monitor product deliveries related to any discrepancies
- Email management (handled supplier's inquiries )
- Chasing supplier's for payments and Invoices
- Research, reports, and admin tasks
Transaction Coordinator | Admin VA
Industry:
Property / Real Estate
Employment Period:
September 2023 to October 2023 (1 Months)
Duties and Responsibilities:
- Dealt with creation and contract offers
- Manage, monitor, and update leads
- Social media posting of available properties
- Email Management for inquires
Education History
Field of Study:
Commerce
Major:
Business Management
Graduation Date:
January 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Financial Accounting, Data Entry, Invoicing, Customer Handling, Personal Assistance, Bookkeeping, Billing, Real Estate, Accounts Payable Management, Accounts Receivable Management,
INTERMEDIATE ★★
-
QuickBooks, Xero, AppFolio, SAP AccountingCRMOracleAsanaTrello
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/13977832367
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: N/A
- Processor: Intel Core i3
- Operating System: Windows 10
All-inclusive Rate: USD $10.99/hr
Pamela
Candidate ID: 441857
ADVANCED
-
Social Media Management...
INTERMEDIATE
-
Digital Marketing, Graphic Design, Photo Editing, Social Media Marketing...
Median Rate
$10.99
$12.07
if $1 = PHP52
$14.56
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 10.99 per hour or $USD 1904.80 per month
Remote Staff Recruiter Comments
- Pamela has been working for more than 6 years and has been in influencer marketing, social media management, and graphic design. She has a degree in Business Administration majoring in Marketing Management.
- She has Certifications in:
- Social Media Management
- She handles video transcriptions, social media management, and graphic designing for Youtube thumbnails. She has expertise in Graphic design, she created marketing materials and managed product branding and sales. She also managed E-commerce platforms like sales and enhancing brand presence.
- She used the following tech stack:
- Chat GPT
- Google Suites
- Canva
- ClickUp
- Asana
- Capcut
- WordPress
- Frame.io
- She can start immediately and is open for full-time and part-time positions.
Strongest Behavior
- Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
- Teaches and shares; generally interested in working collaboratively with others to help out.
- Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
Pamela Mae is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.
Employment History
Marketing Specialist
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
March 2018 to August 2019 (17 Months)
Duties and Responsibilities:
- Proficient in Graphic Design for marketing and promotional materials.
- Skilled in Microsoft Office 365 for efficient data and document management.
- Experienced in vendor management to facilitate smooth operations and procurement processes
Content Producer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2022 to November 2023 (14 Months)
Duties and Responsibilities:
- Proficient in video editing, with a strong portfolio of engaging and visually appealing content.
- Expertise in fixing video transcriptions, ensuring accuracy and accessibility.
- Successful management of social media platforms, leading to a significant increase in engagement and brand visibility.
- Creative graphic design skills, specializing in eye-catching YouTube thumbnails that drive clicks and views.
Marketing Assistant/Social Media Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to June 2023 (20 Months)
Duties and Responsibilities:
- Developed and executed successful social media strategies, resulting in a 40% increase in online engagement.
- Proficient in content creation and community engagement, fostering brand loyalty and growth.
Founder & Content Creator
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2022 to November 2023 (15 Months)
Duties and Responsibilities:
- Proficient in Graphic Design, crafting visually captivating content.
- Skilled in Social Media Management, driving online growth and engagement.
- Expert in Partnership & Promotion Management, excelling in deals, collaborations, and giveaways for successful brand promotion
Marketing and Social Media Manager
Industry:
Employment Period:
October 2021 to June 2023 (20 Months)
Duties and Responsibilities:
- Expert in Graphic Design, crafting visually captivating marketing materials.
- Proficient in Social Media Management, driving online growth and engagement.
- Strong background in Public Relations and Influencer Marketing, forging strategic partnerships and brand advocacy.
- Effective coordination of high-impact events and product launches.
- Exceptional Customer Service and Support, ensuring top-tier satisfaction.
- Shopee platform expert, driving e-commerce sales and enhancing brand presence
Project Manager
Industry:
General & Wholesale Trading
Employment Period:
May 2022 to August 2022 (3 Months)
Duties and Responsibilities:
- Successfully led project teams and ensured on-time, within-budget delivery.
- Client success management, fostering strong client relationships and satisfaction.
Project Manager
Industry:
Entertainment / Media
Employment Period:
May 2022 to August 2022 (3 Months)
Duties and Responsibilities:
- Successfully led project teams and ensured on-time, within-budget delivery.
- Client success management, fostering strong client relationships and satisfaction.
Social Media Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2021 to December 2021 (4 Months)
Duties and Responsibilities:
- Social media management, overseeing platforms, engagement, and content strategy.
- Copywriting, crafting compelling and effective social media content.
- Content planning, developing content calendars and strategies for targeted outreach.
Digital Marketing Executive
Industry:
Computer / Information Technology (Software)
Employment Period:
March 2022 to April 2022 (1 Months)
Duties and Responsibilities:
- Expertise, leveraging cutting-edge technologies for innovative digital marketing strategies.
- Proficient in Facebook Ads, driving targeted ad campaigns and audience engagement.
- Email Marketing, crafting and executing effective email marketing campaigns for lead generation and conversion
Freelance Marketing Specialist
Industry:
Healthcare / Medical
Employment Period:
July 2019 to August 2019 (1 Months)
Duties and Responsibilities:
- Proficient in Graphic Design for visually appealing marketing materials.
- Expert in Marketing Campaign creation for effective client communication and business growth.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing Management
Graduation Date:
March 30, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Social Media Management
INTERMEDIATE ★★
-
Digital MarketingGraphic DesignPhoto EditingSocial Media Marketing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customed
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $11.96/hr
Vince
Candidate ID: 441643
ADVANCED
-
PHP, WordPress Development, Laravel, MySQL...
INTERMEDIATE
-
SEO, Video Editing, Hardware Troubleshooting, Network Administration...
Median Rate
$11.96
$13.18
if $1 = PHP52
$16.00
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 11.96 per hour or $USD 1036.11 per month
Remote Staff Recruiter Comments
- Vince has been a web developer for around 7 years working for local and offshore clients within NGO, IT & Construction industries.
- He was able to cater clients based in Australia, Korea, and US
- He developed a lot of websites already such as for events, online learning management systems, automotive, real estate and more
- He has also experience working with eCommerce websites using themeco
- Skilled in using these tools/technologies:
- WordPress
- WooCommerce
- PHP
- CodeIgniter
- Laravel
- MySQL
- HTML, CSS, Javascript
- Bootstrap
- ACF (Advance Custom Fit)
- Asana
- ClickUp
Predictive Index Behavioral Profile - Controller
Controller - The Predictive Index
Strongest Behavior
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary
Vince is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
- Vince has been a web developer for around 5 years working for local and offshore clients within NGO, IT & Construction industries.
- He was able to cater clients based in Australia, Korea, and US
- He developed a lot of websites already such as for events, online learning management systems, automotive, real estate and more
- He has also experience working with eCommerce websites using themeco
- Skilled in using these tools/technologies:
- WordPress
- WooCommerce
- PHP
- CodeIgniter
- Laravel
- MySQL
- HTML, CSS, Javascript
- Bootstrap
- ACF (Advance Custom Fit)
- Asana
- ClickUp
- For website builders, he is adept in using Elementor and WP Bakery.
- He can customize themes and plugins as well.
- He has also do stagging website to perform testing and to ensure that the website will run smoothly when placed in the live environment
- He also do communicate with clients in terms of gathering requirements and doing progress report
- He has also worked as Project Manager, where he oversee the workload allocation
- Has background also with SEO, able to work on Google Analytics, eCommerce analytics, Google Search console and with use of Yoast SEO. He also has experience with on-page SEO, google tag manager, and backlinking
- Has basic experience in graphics design, social media management and network administration
- He is available to start immediately for part-time
Controller - The Predictive Index
Strongest Behavior
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Vince is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
Employment History
Frontend WordPress Developer
Industry:
Retail / Merchandise
Employment Period:
May 2022 to March 2023 (9 Months)
Duties and Responsibilities:
- Develop Ecommerce Website from Scratch (Sage Theme)
- Install Custom Plugins and ACF datas
- Managed data analytics and google tag manager Troubleshoot, Develop and Redesign Websites
Web Developer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2022 to July 2022 (2 Months)
Duties and Responsibilities:
- Building SEO landing pages
- Site speed optimization
- Page template customizations
- Technical issues identified in SEO Website Audits.
- Fixing any technical website issues
- Basic On-page SEO implementation
- Using WordPress page builders to build SEO landing pages.
- Using WordPress multi page generators and understanding shortcodes.
- Google Tag Manager and Google Analytics expertise.
- Be able to confidently track cross domain iFrame conversions using Tag Manager.
Web Developer
Industry:
Healthcare / Medical
Employment Period:
September 2017 to June 2019 (21 Months)
Duties and Responsibilities:
- Develop and Enhance their Clients Websites
- Handled Real Estate Website, Car Auto Supply and Baby Products Websites and many more.
- Managed complex projects from start to finish
- Collaborated with other designers \
- Translated requirements into polished, high-level designs
Project Manager
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
June 2017 to April 2022 (58 Months)
Duties and Responsibilities:
- Conduct day-to-day project coordination, planning, and implementation across our teams
- Create functional and technical application software
- Develop multiple website for all affiliated organizations
- Building Custom Website
- Theme Development and Customization
- Plugin Development and Customization
- WordPress Errors fixing
- Building Custom Template
- Social media & Payment gateway Integration (PayPal, Stripe, etc)
- Autoresponder Integration(MailChimp, Aweber, Sendgrid)
- E-commerce/Woocommerce store
- Fully Responsive Design
- Developed mobile friendly sites
SEO:
- SEO Website Audit
- Keyword Research
- Creating Roadmap
- Technical SEO
- On-Page SEO
- Off-Page SEO
Full Stack Web Developer (Part-Time)
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
December 2022 to August 2024 (19 Months)
Duties and Responsibilities:
- Develop Ecommerce Website from Scratch (Themeco)
- Collaborated with other designers
- Manage Cloudways Hosting and Domain DNS
Senior Web Developer
Industry:
Law / Legal
Employment Period:
August 2024 to December 2024 (3 Months)
Duties and Responsibilities:
- Coordinated daily project planning & execution.
- Designed & implemented functional & technical solutions.
- Developed and managed multiple WordPress sites.
- Integrated on-page & technical SEO best practices (keyword research, metadata optimization, site speed improvements) to boost organic traffic.
- Monitored performance using Google Analytics and Search Console.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Engineering
Graduation Date:
June 2, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
PHP, WordPress Development, Laravel, MySQL, Graphic Design, DNS Troubleshooting, WHMCS, Web Hosting,
INTERMEDIATE ★★
-
SEO, Video Editing, Hardware TroubleshootingNetwork AdministrationPythonSocial Media ManagementDigital Marketing
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: B550 Aorus Pro Motherboard
- Processor: AMD Ryzen 5 3600x 6 Core
- Operating System: Windows 10
All-inclusive Rate: USD $8.09/hr
Hazel
Candidate ID: 441541
ADVANCED
-
Email Handling, Chat Support, Customer Service, Fraud Analysis...
INTERMEDIATE
-
AS/400 iSeries, Shopify, Zendesk, Salesforce CRM...
Median Rate
$8.09
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.09 per hour or $USD 701.27 per month
Remote Staff Recruiter Comments
She has good communication skills, she can express herself well in a professional manner.
She has 7 years of experience in the BPO industry and is currently working as a Fraud Analyst.
In her current role, she is required to do a thorough investigation with customers and meticulously examine customer transactions for fraudulent activities while maintaining the confidentiality of all information.
The tools/technologies she has experience in using include:
- MS Office
- Shopify
- Zendesk
- AS400
The industries she worked for included e-commerce, telecommunications, and finance.
As a Customer Service Professional, she has great exposure to the following:
- Phone, email, and chat handling
- Maintaining confidential customer data Troubleshooting equipment and system issues
- Processing orders, tracking orders, and assisting with payments.
- Making recommendations based on extensive product knowledge.
- Account management
- Promotion of available products.
- Fraud investigation and prevention.
Other skills she possesses consist of events management, CRM management, e-commerce experience, basic real estate principles, lead generation, and data entry.
She is available to work full-time. Can start immediately.
Employment History
Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2013 to July 2015 (29 Months)
Duties and Responsibilities:
- Assisting customers with account-related concerns such as money transfers, disputes, transaction reading, stop payments, checking of balance, tax refund, and direct deposit.
- Managing incoming calls and customer service inquiries.
- Maintaining confidential data security for customers.
Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2015 to June 2016 (10 Months)
Duties and Responsibilities:
- Supports customers by providing helpful information, answering questions, and responding to complaints.
- Troubleshoot equipment and system problems.
- Processed payments over the phone.
CSR, Inbound 1 / Email Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2016 to January 2018 (19 Months)
Duties and Responsibilities:
- Assisting customers with their business needs such as order tracking, placing orders, returns and cancellations.
- Promoted available products and services to customers during service, account management, and order calls.
- Assisting customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
- Resolve customers’ business concerns via phone and email.
- Answer questions about warranties or terms of sale.
CSR, Inbound 1 / Email and Chat support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2020 to December 2020 (7 Months)
Duties and Responsibilities:
- Corresponded with customers to resolve order issues and concerns.
- Assisting customers with placing and tracking orders.
- Processed orders, credits, and returns.
- Resolve customer concerns via phone, email, and chat.
Fraud Analyst / Advisor 1, Customer Service
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2021 to August 2022 (15 Months)
Duties and Responsibilities:
- Examine customer transactions for fraudulent activity such as account takeover, family fraud, theft, and other similar risks.
- Maintain the confidentiality of all information gathered during the investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Offer professional analytical expertise in the areas of fraud prevention and loss control.
- Keep an eye on real-time queues and identify high-risk transactions in the company's portfolio.
- Investigates forgery and theft in the context of a customer's account and transactions.
CSR 1
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2023 to June 2024 (17 Months)
Duties and Responsibilities:
- Responding promptly to customer inquiries from Australia and New Zealand.
- Communicating with customers via phone and email.
- Assist company administrators in arranging training for workers and assuring that both workers and the company are compliant.
- Verify worker and company documents, such as insurance, IDs, certificates and licenses.
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
January 1, 2021
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Email HandlingChat SupportCustomer ServiceFraud Analysis
INTERMEDIATE ★★
-
AS/400 iSeriesShopifyZendeskSalesforce CRM
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: Download: 14.19, Upload: 25.35
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.57/hr
Carlo
Candidate ID: 440931
ADVANCED
-
WordPress, WooCommerce, Landing Page Design...
INTERMEDIATE
-
Graphic Design, Illustration, PHP, Project Management...
Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.51 per hour or $USD 910.54 per month
Full Time: $USD 8.57 per hour or $USD 1486.25 per month
Remote Staff Recruiter Comments
He has a bachelor's degree in Computer Science.
He has average communication skills with a slight accent.
- He developed and designed websites using CMS platforms like WordPress, Wix, WooCommerce, and others.
- Managed projects and a team of 18, ensuring client satisfaction and efficient project delivery.
- Worked in various roles such as Web Developer, Graphic Designer, and Project Manager across different industries, enhancing his versatility.
- He is proficient in Adobe XD and Figma for mockup designs.
- Skilled in video editing for marketing and testimonials.
- Competence in handling multiple CMS and coding platforms.
- Developed numerous websites from scratch, employing various CMS platforms, highlighting his technical expertise.
- Designed impactful graphics for marketing and social media, demonstrating his creative abilities.
Technical Skills
- Web Development: Proficient in PHP, HTML/HTML5, CSS/CSS3, Javascript, and JQuery, with over six years of practical experience. He can edit plugins and themes. He can convert PSDs to WordPress/HTML/CSS.
- CMS Platforms: Expertise in WordPress, WooCommerce, Wix, Shopify, and ClickFunnels.
- Design Tools: Advanced skills in Adobe Photoshop, Illustrator, and InDesign.
- Email Marketing: Basic skills in email marketing, integrating email campaigns with web and social media strategies.
- Digital Marketing: Basic knowledge in Email marketing, SEO, and Social Media Marketing
Carlo is available to start immediately to part-time opportunities.
Predictive Index Behavioral Profile - Operator
Cognitive: 180
Strongest Behavior
- Drive to protect the company against risk by doing things in general accordance with established standards.
- Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
- Detail-oriented and helpful; works comfortably as part of a team and often checks work.
Behavioral Summary
Carlo has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Carlo Erano will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Web Graphic Designer / Web Developer / Video Editor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2016 to June 2018 (27 Months)
Duties and Responsibilities:
- As a Web Designer, I create a mockup design for the website using Adobe XD, and Figma.
- As a Web Developer, I developed a website using a different platform and CMS like WordPress
- As a Graphic Designer, I designed a different kinds of graphic design for marketing, social media, and print design.
- As a Project Manager, I handled client conversations, and analyzed all the projects that came from the client before distributing them to my team. I have 18 people with different skills in my team.
Web Graphic Designer / Web Developer / Video Editor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2018 to September 2023 (63 Months)
Duties and Responsibilities:
- As a Web Designer, I create a mockup design for the website using Adobe XD, and Figma.
- As a Web Developer, I developed a website using a different platform and CMS like WordPress
- As a Graphic Designer, I designed a different kinds of graphic design for marketing, social media, and print design.
- As a Video Editor, I edited the raw video file for the marketing, vlog, and testimonials.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
March 2, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
WordPressWooCommerceLanding Page Design
INTERMEDIATE ★★
-
Graphic Design, IllustrationPHPProject ManagementSEOVideo Editing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: MSI
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $9.54/hr
Therese
Candidate ID: 440794
ADVANCED
-
Academic Research, Academic Writing, Administrative Support, Analytical Skills...
INTERMEDIATE
-
Account Management, Ad Design, Administrative Skills, Analytical Review...
Median Rate
$9.54
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.54 per hour or $USD 826.83 per month
Full Time: $USD 9.54 per hour or $USD 1653.67 per month
Remote Staff Recruiter Comments
Therese Angelica “Anj” is a dedicated legal professional with over six years of comprehensive experience in the legal field, encompassing litigation, corporate legal support, real estate law, contract management, and client stakeholder liaison. Her background includes work with both Philippine law firms and global business process outsourcing companies, supporting a diverse range of jurisdictions including Australia, North America, EMEA, and APAC.
Anj previously worked with Remote Staff in 2022, where she supported an Australian legal firm remotely, gaining hands-on experience with Australian legal documentation and filing systems.
Work Experience Summary:Senior Paralegal – Local Law Firm (Philippines)
- Drafted legal pleadings, contracts, demand letters, and company resolutions
- Handled litigation and corporate accounts including labor disputes, family, real estate, and criminal law
- Represented corporate retainer clients in labor-related proceedings
- Managed 30–40 active cases simultaneously
Paralegal (Remote) – Australian Law Firm (via Remote Staff)
- Drafted demand letters and legal pleadings
- Utilized eLodgment, Australia’s digital court filing system
- Gained insight into Australian legal workflow and court practices
Contract Management Specialist – Global Tech Operations Center
- Oversaw end-to-end contract lifecycle management for multinational clients
- Handled global contracts across North America, LATAM, EMEA, and APAC
- Liaised with internal legal teams, vendors, and corporate stakeholders
- Tools used: Salesforce, DocuSign, Lying Hub, Google Workspace, MS Office
Key Strengths:
- Solid background in both litigation and corporate law support
- Familiarity with Australian legal practices, tools, and remote workflows
- Strong stakeholder communication skills across global regions
- Highly organized and capable of managing high volumes of cases
- Comfortable working under pressure and independently
Predictive Index Behavioral Profile - Artisan
Strongest Behavior
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.
Therese Angelica is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Therese Angelica plans ahead, double checks, and follows up carefully on decisions and actions.
- Anj has been working for over 3 years within the Law/Real Estate industries.
- She has skills/expertise in doing the following:
- Administrative Assistance
- Legal Research
- Drafting Legal documents (e.g. demand letters, affidavits & pleadings)
- Case Management
- Contract Reviews
- Adept in using the following tools/technologies:
- MS Office Applications
- MS Teams
- Google Sheet & Docs
- Canva (for basic creatives)
- She is available to start immediately for part-time
Employment History
PARALEGAL VIRTUAL ASSISTANT
Industry:
Law / Legal
Employment Period:
April 2022 to August 2022 (3 Months)
Duties and Responsibilities:
- Organizing and maintaining case files, including documents, evidence, and other relevant materials.
- Reviewing legal documents, summarizing them, and identifying key information.
- Conducting legal research, finding relevant precedents, and preparing summaries for lawyers.
- Drafting legal documents such as briefs, pleadings, and correspondence.
- Assisting with court logistics, including filing documents, preparing briefs to counsel, and taking documents to court.
- Managing the discovery phase of a case, including interviewing clients and witnesses.
- Providing administrative support to lawyers and other legal staff. *Communicating with clients and other stakeholders.
- Depending on the area of litigation, paralegals may also be involved in tasks such as preparing exhibits for depositions or managing complex electronic discovery.
LITIGATION PARALEGAL
Industry:
Property / Real Estate
Employment Period:
May 2019 to March 2020 (10 Months)
Duties and Responsibilities:
- Provides critical support in litigation cases to ensure effective case management.
- Prepares a wide range of legal documents, including pleadings, motions, and briefs, with accuracy and attention to detail.
- Assists counsels with trial preparation by organizing evidence, preparing exhibits, and coordinating witness schedules.
- Conducts thorough legal research to support case strategies and legal arguments.
- Monitors case progress and deadlines to ensure timely completion of all tasks.
- Collaborates with legal teams to develop and implement effective case strategies. *Ensures compliance with all legal requirements and court procedures.
PARALEGAL
Industry:
Law / Legal
Employment Period:
July 2020 to October 2023 (39 Months)
Duties and Responsibilities:
- Provides advanced legal support and expertise in managing cases.
- Contributes significantly to the successful resolution of cases while maintaining adherence to deadlines and legal requirements.
- Manages client files efficiently to ensure all necessary documentation is organized and accessible.
- Conducts in-depth legal research to support case strategies and legal arguments.
- Drafts intricate legal documents, including briefs, motions, and contracts, with precision and attention to detail.
- Supervises junior paralegals, providing guidance and oversight to ensure high-quality work.
- Oversees discovery procedures, including the collection, review, and production of documents.
- Prepares witnesses for depositions, ensuring they are well-informed and confident.
- Actively collaborates with lawyers and clients throughout the legal process to ensure effective communication and case strategy alignment.
Contract Management Specialist
Industry:
Computer / Information Technology (Software)
Employment Period:
November 2023 to December 2024 (13 Months)
Duties and Responsibilities:
- Utilizes extensive experience to manage high-value agreements effectively.
- Leads the creation, negotiation, and administration of complex contracts within the organization.
- Ensures all contracts comply with legal requirements and align with business objectives.
- Implements best practices in contract management to optimize organizational performance.
- Provides strategic guidance on contract-related matters to senior management.
- Conducts thorough reviews and assessments of contract terms and conditions.
- Facilitates smooth communication and collaboration between stakeholders during contract negotiations.
- Monitors contract performance and addresses any issues or disputes promptly.
- Continuously updates knowledge on industry trends and legal regulations to maintain compliance and improve contract management processes.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Management
Graduation Date:
April 12, 2019
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Law
Major:
Juris Doctor
Graduation Date:
July 23, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Academic Research, Academic Writing, Administrative Support, Analytical Skills, Legal Writing, Paralegal,
INTERMEDIATE ★★
-
Account ManagementAd DesignAdministrative SkillsAnalytical ReviewArticle Submission
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 97.15, Upload: 15.36
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple
- Processor: M3
- Operating System: MacOS X
All-inclusive Rate: USD $7.61/hr
April
Candidate ID: 440190
ADVANCED
-
Customer Service, Customer Retention, Organizational Skills, Time Management...
INTERMEDIATE
-
Business Analysis, Lead Generation, Technical Support, Reporting Analysis...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- April started her career as a chat support agent where she did billing inquiries, handling bank statements and other related tasks asked me being a Customer Support Representative. She also did technical support for MS OS, Apple Mac and VoIP
- She then worked as a biller for an insurance companies based in the US.
- She worked for a general VA for an e-Commerce account where she did the following:
- Assisted two different Clients in handling end to end process for order entry thru woo commerce,
invoicing, inventory, customer support. - Contact and follow up clients for Bulk orders and create mock-up designs before approval.
- Communicate with onshore designers to finalize custom designs.
- Other administrative tasks such as lead mining, creating sales reports and email management.
- Assisted two different Clients in handling end to end process for order entry thru woo commerce,
- She also worked with a RE US agency where she was tasked to re-assess the market value of a property. She does Broker's Price Opinion.
- She is knowledgeable with the following tools:
- Craigslist
- ProAgent
- Listing Booster
- Trulia
- Zillow
- She can start immediately.
Employment History
Chat Support Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2012 to January 2013 (12 Months)
Duties and Responsibilities:
- Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of me being a Customer Support Representative.
- Do technical support and are knowledgeable to address issues using current Microso Windows OS and Apple-Mac.
- Trouble shoots Voice Over Internet Protocol ("VoIP") issues for USA and Canada customers of magic Jack
- Offer and up sell customer packages for magic Jack products
- Dispatches local technicians to customer's premises when issues were not fully addressed thru online inquiry.
Real Estate Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2014 to June 2015 (15 Months)
Duties and Responsibilities:
- Trained to make a re-profiling of real estate assets such as re-assessing the current market value of a property.
- I do Marketing at Craigslist, ProAgent, Listing Booster, Trulia, Zillow, etc. I also assist on filing documents and contracts for buyers to sign.
- I do Brokers Price Opinion (BPO and Inspection).
- I am aware and I deal with Web Sites like SingleSource, VRM, Pyramid, Aspen, Resnet, Equator, HECM, etc.
Customer Service Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2015 to March 2016 (6 Months)
Duties and Responsibilities:
- Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of from me being a Customer Support
- Assisting Health Insurance benefit concern
- Outbound calls to providers/Medical Group.
- Sending out back office reports.
Health Maintenance Organization Biller
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2016 to June 2017 (13 Months)
Duties and Responsibilities:
- Outbound calls to Insurance/Provider relation and gather reports for claims status.
- Process and address claims issue to have the claim paid accordingly.
- Send out emails to provider relation and back end reports.
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2017 to August 2019 (22 Months)
Duties and Responsibilities:
- Assisted two different Clients in handling end to end process for order entry thru WooCommerce, invoicing, inventory, customer support.
- Contact and follow up clients for Bulk orders and create mock-up designs before approval.
- Communicate with onshore designers to finalize custom designs.
- Other administrative tasks such as lead mining, creating sales reports and email management.
Recruitment Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to April 2022 (31 Months)
Duties and Responsibilities:
- Source new applicants through Facebook, Linkedin, Kalibr, Bossjobs, Kalibr and other sourcing websites.
- Screen application and qualify applicants before we move them for initial interviews.
- Handle Initial assessment by preparing a set of questions to evaluate applicant's behavior and qualification.
- Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
- Other administrative tasks such as creating and submitting reports, responding to online inquiries.
Recruitment Specialist
Industry:
Manufacturing / Production
Employment Period:
April 2022 to August 2022 (4 Months)
Duties and Responsibilities:
- Screen application and qualify applicants before we move them for initial interviews in Asana.
- Handle Initial assessment by preparing a set of questions to evaluate the applicant’s behavior and qualification.
- Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
- Conduct a Background check.
- Handle Offer call and prepare offer letter & NDAs
- Execute onboarding
- Other administrative tasks include creating and submitting reports and responding to online inquiries.
Recruitment Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2022 to March 2025 (29 Months)
Duties and Responsibilities:
- Source and manage Job boards to gather and collect potential applicants.
- Conduct background checks for endorsed candidates.
- Setup and facilitate client calls.
- Ensure all tracker and reports are accurate and updated.
- Keeps track of the total number of all the applications received across all job boards.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Hospitality Management
Graduation Date:
January 1, 2012
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
General Education
Graduation Date:
January 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Customer Retention, Organizational Skills, Time Management, Interpersonal Skills, Critical Thinking, Email Handling, Phone Support, Research, Recruiting, Data Entry,
INTERMEDIATE ★★
-
Business AnalysisLead GenerationTechnical SupportReporting Analysis
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i3
- Operating System: Windows 10
All-inclusive Rate: USD $9.54/hr
Jireh
Candidate ID: 440115
ADVANCED
-
Design Development...
INTERMEDIATE
-
, Data Entry, , Illustration...
Median Rate
$9.54
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 9.54 per hour or $USD 1653.67 per month
Remote Staff Recruiter Comments
- Jireh John has a degree in B.S. Information Technology .He has average communication skills with a slight local accent .He has 5 years solid experience with Web Development. He has good skills and experience working with programming languages that include PHP, HTML, HTML5, CSS, CSS3, Javascript and JQuery. He is highly skilled in converting PSDs to Wordpress/HTML/CSS and is proficient in developing responsive sites.
- As for content management systems he is highly adept with Wordress and has background using Joomla as well.As a Wordpress developer he well-versed in designing, building and customizing websites. His platform of choice for eCommerce is Shopify and is highly knowledgeable in all facets of the program. He also has experience working with Woocommerce, BigCommerce, Elementor and Magento. Aside from being a web developer, he has adequate experience with SEO, SMO, SEM and SMM as well.
- He is available to work immediately for Part time position.
Strongest Behavior
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jireh John has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jireh John will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Product Lister
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2018 to December 2019 (23 Months)
Duties and Responsibilities:
- Create and manage digital ad campaigns to meet company targets.
- Create and optimize marketing campaigns and strategies for multiple international markets simultaneously.
- Optimize budgets and spend according to ad performance.
- Liaise between sales, external partners, US marketing, and the account to effectively execute retailer-specific merchandising and promotional initiatives.
- Analyze data to determine ways to optimize performance to improve conversion rates, open percentages, and other key metrics.
- Provide regular performance reports to supervisors.
- Make recommendations to continually improve performance by analyzing internal results, competitive data, and keeping on top of industry trends.
- Document clearly defined action steps and recommendations
None-Voice Call Center Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2015 to January 2016 (12 Months)
Duties and Responsibilities:
- Create and manage digital ad campaigns to meet company targets.
- Data Entry
- Transcription
- Content Writing
- Proofreading
- Software Development
- Web Design
- Email/Chat handling
- Social Media Marketing
- Back Office Tasks
- App development
- Search Engine Optimization
Wordpress Developer/Designer
Industry:
Computer / Information Technology (Software)
Employment Period:
March 2016 to December 2021 (69 Months)
Duties and Responsibilities:
- Leads the DevOps team, a group of internal and contract web developers and UX/UI designers.
- Performs front-end development - designing, building and customizing company websites using CMS like Wordpress and Joomla as well as Bootstrap framework (Acquired skills: HTML, HTML5, CSS3, CSS, PHP, JQUERY, JAVASCRIPT, MYSQL, WORDPRESS, JOOMLA, XML, AJAX).
- SuiteCRM administrator - performs standard and basic configuration and administration, troubleshooting, module customizations and API integrations (Web services APIs like REST and SOAP).
- Liaise with Sales and Marketing team to address operational needs as regards to the CRM.
- Office exchange administrator - responsible in routine maintenance, user account configuration, handling support and escalations from Operations, and other email management tasks.
- Creates technical requirements, use cases for website and mobile development, specification documentation, as well as RFPs for contract development projects (web, mobile, shopping cart and payment systems, and other integrations). Creates wireframes designs, PSD mockups, and custom graphics using Adobe Photoshop and Adobe Illustrator.
Shopify Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2018 to December 2021 (47 Months)
Duties and Responsibilities:
- Ecommerce niche creator or website (Part Timer)
- Strong knowledge of liquid programming language
- Generated custom - tailored Shopify themes and altering pre - existing templates.
- Act as a Shopify expert, specializing in all facets of the ecommerce platform.
- Strong hands to Install & Customize new Shopify theme.
- Clear concept of HTML5, CSS3, Javascript/Jquery.
- Worked on other ecommerce platform like Magento, Woocommerce, BigCommerce.
- Installed & customized new Shopify theme
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Design Development
INTERMEDIATE ★★
-
, Data Entry, , Illustration, PHP, Project Management, SEMSEOSocial Media MarketingTranscriptionWeb Design
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 23.13, Upload: 52.77
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: DarkCase
- Processor: Ryzen 3 3200g
- Operating System: Windows 10
All-inclusive Rate: USD $7.61/hr
Angela
Candidate ID: 439598
ADVANCED
-
Procurement, Purchasing Management, eCommerce, Administrative Skills...
INTERMEDIATE
-
Video Editing, Customer Service...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Anj has a bachelor's degree in Tourism Management.
- She has been working for almost 7 years in the Payment Terminal Services, Real-Estate, E-Commerce, Retail, Digital Marketing and Advertising, Solar Company, Hospitality and BPO Industries where she supported the following tasks:
- Purchasing Head
- Procurement Officer and Supervisor
- Data Entry Specialist
- E-commerce Junior Project Manager
- E-commerce Virtual Assistant/Chat Support
- Facilities Associate
- Technical Support
- Customer Service
- Phone Support
- Administrative tasks
- Order Processing
- Creating PO (Purchase Order) and processing Purchase Requisition
- She is proficient using Google Suites, MS office, Trello and Canva.
- She considers herself as harworking and dedicated person.
- She can start ASAP, amendable working any shifts, and open for any full-time or part-time role.
Strongest Behavior
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angela Rose has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Angela Rose will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
E-Commerce Customer Service VA
Industry:
Retail / Merchandise
Employment Period:
August 2020 to March 2021 (6 Months)
Duties and Responsibilities:
- Answer emails and chat inquiries on Help Scout.
- Create and manage tickets on Trello.
- Source winning products and niches on AliExpress and AdSpy.
- Edit pictures and GIFs for product listings.
- Create product funnels and product pages on Shopify.
- Upload products to Shopify platform.
Procurement Supervisor/Officer/E-Commerce Customer Service Junior Project Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2021 to January 2022 (6 Months)
Duties and Responsibilities:
- Fulfill and validate purchase requests from all departments.
- Perform strategic sourcing and negotiate with vendors.
- Process purchase orders and other purchasing documents.
- Maintain vendor files and documents.
- Create and manage the team schedule.
- Coordinate with Finance regarding payment status.
- Monitor the inventory and maintenance of office equipment.
- Negotiate pricing and implement effective pricing strategies.
- Create purchase orders (POs) and process purchase requisitions from employees.
- Request payments from the finance department for approved quotations and orders.
- Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
- Handle order processing and fulfillment from E-commerce and Social Media platforms.
- Upload and organize products and details on Seller Center platforms.
- Coordinate packing, booking logistics, and shipments.
- Source potential leads and maintain relationships with vendors.
- Present merchant decks to sellers.
- Deliver excellent customer service to internal stakeholders and external vendors.
Admin and Purchasing Head
Industry:
Others
Employment Period:
February 2022 to August 2023 (17 Months)
Duties and Responsibilities:
- Fulfilled and validated purchase requests for all departments.
- Created purchase orders.
- Conducted strategic sourcing and negotiated with vendors.
- Processed purchase orders and other purchasing documents.
- Maintained vendor files and records.
- Sent Statements of Account (SOA) to merchants and cli
Medical Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
March 2024 to June 2024 (2 Months)
Duties and Responsibilities:
- Provided patient care, handled phone calls, created phone notes, and managed tasks.
- Managed correspondence, accounts receivable, and performed billing and coding tasks.
- Coordinated with various departments to ensure smooth operations.
- Managed emails and performed a variety of medical administrative tasks.
- Updated and followed up on orders in Durable Medical Equipment (DME).
- Plotted and updated the provider's schedule in Dr. Chrono.
- Served as the executive assistant to the Director of Operations.
Data Entry Specialist
Industry:
Property / Real Estate
Employment Period:
April 2022 to January 2023 (9 Months)
Duties and Responsibilities:
- Created spreadsheets to track important customer information.
- Transferred data from hard copies to a digital database.
- Updated customer information in the database.
- Organized existing data in spreadsheets.
- Verified outdated data and made necessary updates to records.
- Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2015 to May 2016 (5 Months)
Duties and Responsibilities:
- Provide daily technical support to users of various computer systems.
- Answer user questions promptly and accurately.
- Analyze and diagnose system problems.
- Quickly implement solutions to restore proper system operation.
- Ensure high-quality service and maintain system performance standards.
- Document issues and resolutions for future reference.
- Collaborate with other IT team members to improve support processes.
Facilities Associate and Customer Service
Industry:
Hotel / Hospitality
Employment Period:
November 2016 to April 2018 (17 Months)
Duties and Responsibilities:
- Welcome clients and guests warmly.
- Answer incoming calls and emails promptly.
- Monitor and receive incoming and outgoing documents.
- Book and manage meeting rooms.
- Monitor and maintain office supplies and materials.
- Address facilities concerns efficiently.
- Organize and release lockers to agents.
Front Desk Receptionist F&B / Customer Service
Industry:
Hotel / Hospitality
Employment Period:
July 2016 to November 2016 (4 Months)
Duties and Responsibilities:
- Welcome and greet hotel guests warmly.
- Assist guests to their respective tables and chairs.
- Manage table reservations efficiently.
- File and organize important documents.
- Provide exceptional customer service to ensure guest satisfaction.
- Handle guest inquiries and resolve any issues promptly.
- Offer information about hotel services, amenities, and local attractions.
- Ensure the front desk area is tidy and presentable.
- Coordinate with other hotel departments to enhance guest experiences.
Healthcare Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
March 2023 to October 2025 (31 Months)
Duties and Responsibilities:
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Tourism Management
Graduation Date:
March 30, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Procurement, Purchasing Management, eCommerce, Administrative Skills, Data Entry,
INTERMEDIATE ★★
-
Video EditingCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16424888280
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel® Core™ i5-9300H CPU @ 2.40 GHz 2.40 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $9.06/hr
Mely
Candidate ID: 439529
ADVANCED
-
Data Entry, Administration, Administrative Skills, Digital Marketing...
INTERMEDIATE
-
Bookkeeping, Data Entry, Digital Marketing, Graphic Design...
Median Rate
$9.06
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.96 per hour or $USD 776.61 per month
Full Time: $USD 9.06 per hour or $USD 1569.96 per month
Remote Staff Recruiter Comments
- Mely started her career as an Area Manager where she manages cash flow projection, bookkeeping, and bank reconciliation. She then became a Finance Officer.
- Currently, she is focused on Digital Marketing where she has equipped herself with the following tasks:
- graphic designing
- blog posting
- e-commerce (Shopify) management
- social media management
- creation of landing pages
- email automation
- admin tasks - data entry, email management, transcription
- She is proficient with the following tools:
- Google Suite
- Slack
- Basecamp
- Calendly
- Wordpress
- Mailchimp
- Clickfunnels
- MS Office
- Shopify
- Gmeet
- Canva
- She is ready to start immediately.
Strongest Behaviors:
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Mely Grace is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mely Grace , who takes responsibilities very seriously.
Employment History
Finance officer
Industry:
Employment Period:
February 2021 to September 2021 (7 Months)
Duties and Responsibilities:
- Manage Cash Flow Projection
- Bookkeeping
- Bank reconciliation
- Expense Analysis
- Keeping documents in order and email management
Community Manager-VA
Industry:
Employment Period:
June 2022 to March 2023 (9 Months)
Duties and Responsibilities:
- Manage social media platforms [FB, Instagram, Youtube and LinkedIn]
- Content creation for social media, blog posting and update CRM.
- Community engagement, graphic design for banners and logos, and video editing for reels.
Area Manager
Industry:
Banking / Financial Services
Employment Period:
May 2006 to March 2018 (142 Months)
Duties and Responsibilities:
- Responsible for staff management, office management, fund management, auditing, checking of documents and staff recruitment, staff assessment, and other related administrative work.
- Works closely with staff and clients in operation.
Digital Marketing Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
November 2020 to May 2025 (54 Months)
Duties and Responsibilities:
- Responsible for building a website/web design, website management, Graphic design, Blog posting, and E-commerce management.
- Responsible for online portal courses, landing pages, and email automation.
- Responsible for online portal courses, landing pages, Video editing, graphic designing, and email marketing campaigns.
- Content creation for Social media, social media posting on all platforms, and community engagement.
Digital Marketing VA
Industry:
Others
Employment Period:
March 2023 to September 2023 (6 Months)
Duties and Responsibilities:
- Building online courses for Med Spa, Website, landing pages, course structure & organizing pages.
- Marketing promotion, graphic design, lead generation, integration, and automation.
- SEO optimization
Education History
Field of Study:
Education/Teaching/Training
Major:
Education
Graduation Date:
March 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Agriculture/Aquaculture/Forestry
Major:
Agriculture
Graduation Date:
March 1, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Data Entry, Administration, Administrative Skills, Digital Marketing, Graphic Design, Video Editing, Shopify, Social Media Management, Content Management,
INTERMEDIATE ★★
-
Bookkeeping, Data Entry, Digital Marketing, Graphic Design, Transcription, Video Editing, Web DesignSocial Media MarketingContent curationContent strategyVideo Production
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16078758562
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: corei3
- Operating System: Windows 10
All-inclusive Rate: USD $6.16/hr
Patty
Candidate ID: 439200
ADVANCED
-
Email management...
INTERMEDIATE
-
Phone Support, Chat Support, Email management...
Median Rate
$6.16
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.16 per hour or $USD 1067.70 per month
Remote Staff Recruiter Comments
- Patty has worked for 8+ years in the BPO industry for customer-centric rols. She was a Telemarketer, Technical Support Representative, Customer Service Representative, Process Executive, Appointment Setter, and recently, Sales Advisor.
- She has handled clients in Aus, New Zealand & UK.
- She has extensive exposure to the following:
- Customer Service - phone, email, and chat
- Appointment Setting
- Sales - Inbound and Outbound
- Customer Satisfaction
- Technical Support
- Email Management
- She is adept is using tools and applications like:
- CRM
- Microsoft Office
- Google App
- Slack
- Podio
- Calltools
- Vici Dial
- Oracle
- Citrix
- She can start immediately.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Patty Ann will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Appointment Setter
Industry:
Consumer Products / FMCG
Employment Period:
May 2022 to July 2022 (2 Months)
Duties and Responsibilities:
- Proactively contacted prospective clients to schedule appointments for solar estimates, effectively communicating the benefits of the service.
- Identified and qualified potential clients through targeted phone outreach.
- Accurately recorded appointment details, including time and date, in the system to ensure smooth scheduling and follow-up.
Outbound Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2017 to February 2018 (4 Months)
Duties and Responsibilities:
- Conducted outbound calls to customers, encouraging them to schedule their annual wellness visits and explaining the benefits.
- Efficiently set and recorded appointment details in the system, ensuring accurate scheduling and follow-up.
- Followed provided scripts and talking points meticulously to maintain consistency and quality in all customer interactions.
Process Executive
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2018 to July 2019 (16 Months)
Duties and Responsibilities:
- Consulted with members regarding their pharmacy coverage, providing clear and detailed information.
- Responded to telephone inquiries, delivering high-quality service to customers seeking information about product availability.
- Addressed customer service inquiries promptly and accurately, ensuring a positive customer experience
D2TS Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to November 2021 (26 Months)
Duties and Responsibilities:
- Handled approximately 80-100 customer contacts per day, addressing and resolving a variety of technical issues.
- Developed a comprehensive understanding of all company products and services to provide quick and efficient customer support.
- Collaborated with upper management to implement changes aimed at improving customer satisfaction and operational efficiency.
- Maintained detailed and accurate records of customer interactions and solutions provided.
- Provided feedback and suggestions to enhance service processes and customer experience.
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2015 to September 2017 (23 Months)
Duties and Responsibilities:
- Provided technical support for internet connectivity issues, addressing customer concerns and troubleshooting problems.
- Assisted customers with a wide range of company products and services, ensuring their technical needs were met.
- Handled incoming phone calls from customers, delivering efficient and effective solutions to their technical issues.
- Built and maintained customer loyalty by conducting follow-up calls to ensure resolved issues and customer satisfaction.
- Documented customer interactions and technical solutions in the system for future reference and support.
Sales Advisor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2022 to February 2024 (19 Months)
Duties and Responsibilities:
- Delivered exceptional customer support in a retail environment, addressing a wide range of customer needs and concerns.
- Provided personalized product recommendations to customers, effectively persuading them to make purchases.
- Engaged with customers through phone calls, answering inquiries, resolving issues, and enhancing their overall experience, while driving sales growth.
Telemarketer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2014 to April 2015 (10 Months)
Duties and Responsibilities:
- Successfully persuaded clients to apply for the bank’s credit card by effectively communicating its benefits.
- Diligently monitored daily progress and maintained detailed profiles of prospects, including the frequency of contact.
- Consistently made over 60 outbound cold calls each day, successfully setting up applications for numerous clients.
E-Commerce Virtual Assistant
Industry:
Arts / Design / Fashion
Employment Period:
July 2024 to February 2026 (18 Months)
Duties and Responsibilities:
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business
Graduation Date:
April 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Email management
INTERMEDIATE ★★
-
Phone SupportChat SupportEmail management
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://fast.com/
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: BenQ
- Processor: Ryzen 3
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.
- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.
