Hiring Offshore Doesn’t Fail—Handoffs Do

• MS Office
• Shopify
• Zendesk
• AS400

• Phone, email, and chat handling
• Maintaining confidential customer data Troubleshooting equipment and system issues
• Processing orders, tracking orders, and assisting with payments.
• Making recommendations based on extensive product knowledge.
• Account management
• Promotion of available products.
• Fraud investigation and prevention.

• He developed and designed websites using CMS platforms like WordPress, Wix, WooCommerce, and others.
• Managed projects and a team of 18, ensuring client satisfaction and efficient project delivery.
• Worked in various roles such as Web Developer, Graphic Designer, and Project Manager across different industries, enhancing his versatility.

• He is proficient in Adobe XD and Figma for mockup designs.
• Skilled in video editing for marketing and testimonials.
• Competence in handling multiple CMS and coding platforms.

• Developed numerous websites from scratch, employing various CMS platforms, highlighting his technical expertise.
• Designed impactful graphics for marketing and social media, demonstrating his creative abilities.

• Web Development: Proficient in PHP, HTML/HTML5, CSS/CSS3, Javascript, and JQuery, with over six years of practical experience. He can edit plugins and themes. He can convert PSDs to WordPress/HTML/CSS.
• CMS Platforms: Expertise in WordPress, WooCommerce, Wix, Shopify, and ClickFunnels.
• Design Tools: Advanced skills in Adobe Photoshop, Illustrator, and InDesign.
• Email Marketing: Basic skills in email marketing, integrating email campaigns with web and social media strategies.

• Digital Marketing: Basic knowledge in Email marketing, SEO, and Social Media Marketing

• Drive to protect the company against risk by doing things in general accordance with established standards.
• Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
• Detail-oriented and helpful; works comfortably as part of a team and often checks work.

Therese Angelica “Anj” is a dedicated legal professional with over six years of comprehensive experience in the legal field, encompassing litigation, corporate legal support, real estate law, contract management, and client stakeholder liaison. Her background includes work with both Philippine law firms and global business process outsourcing companies, supporting a diverse range of jurisdictions including Australia, North America, EMEA, and APAC.

Anj previously worked with Remote Staff in 2022, where she supported an Australian legal firm remotely, gaining hands-on experience with Australian legal documentation and filing systems. 

Senior Paralegal – Local Law Firm (Philippines)

• Drafted legal pleadings, contracts, demand letters, and company resolutions
• Handled litigation and corporate accounts including labor disputes, family, real estate, and criminal law
• Represented corporate retainer clients in labor-related proceedings
• Managed 30–40 active cases simultaneously

Paralegal (Remote) – Australian Law Firm (via Remote Staff)

• Drafted demand letters and legal pleadings
• Utilized eLodgment, Australia’s digital court filing system
• Gained insight into Australian legal workflow and court practices

Contract Management Specialist – Global Tech Operations Center

• Oversaw end-to-end contract lifecycle management for multinational clients
• Handled global contracts across North America, LATAM, EMEA, and APAC
• Liaised with internal legal teams, vendors, and corporate stakeholders
• Tools used: Salesforce, DocuSign, Lying Hub, Google Workspace, MS Office

• Solid background in both litigation and corporate law support
• Familiarity with Australian legal practices, tools, and remote workflows
• Strong stakeholder communication skills across global regions
• Highly organized and capable of managing high volumes of cases
• Comfortable working under pressure and independently

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.

Therese Angelica is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Therese Angelica plans ahead, double checks, and follows up carefully on decisions and actions.

• Anj has been working for over 3 years within the Law/Real Estate industries.
• She has skills/expertise in doing the following:
  • Administrative Assistance
  • Legal Research
  • Drafting Legal documents (e.g. demand letters, affidavits & pleadings)
  • Case Management
  • Contract Reviews
• Adept in using the following tools/technologies:
  • MS Office Applications
  • MS Teams
  • Google Sheet & Docs
  • Canva (for basic creatives)
• She is available to start immediately for part-time

• April started her career as a chat support agent where she did billing inquiries, handling bank statements and other related tasks asked me being a Customer Support Representative. She also did technical support for MS OS, Apple Mac and VoIP
• She then worked as a biller for an insurance companies based in the US.
• She worked for a general VA for an e-Commerce account where she did the following:
  • Assisted two different Clients in handling end to end process for order entry thru woo commerce,
    invoicing, inventory, customer support.
  • Contact and follow up clients for Bulk orders and create mock-up designs before approval.
  • Communicate with onshore designers to finalize custom designs.
  • Other administrative tasks such as lead mining, creating sales reports and email management.
• She also worked with a RE US agency where she was tasked to re-assess the market value of a property. She does Broker's Price Opinion.
• She is knowledgeable with the following tools:
  • Craigslist
  • ProAgent
  • Listing Booster
  • Trulia
  • Zillow
• She can start immediately.

• Jireh John has a degree in B.S. Information Technology .He has average communication skills with a slight local accent .He has 5 years solid experience with Web Development. He has good skills and experience working with programming languages that include PHP, HTML, HTML5, CSS, CSS3, Javascript and JQuery. He is highly skilled in converting PSDs to Wordpress/HTML/CSS and is proficient in developing responsive sites.
• As for content management systems he is highly adept with Wordress and has background using Joomla as well.As a Wordpress developer he well-versed in designing, building and customizing websites. His platform of choice for eCommerce is Shopify and is highly knowledgeable in all facets of the program. He also has experience working with Woocommerce, BigCommerce, Elementor and Magento. Aside from being a web developer, he has adequate experience with SEO, SMO, SEM and SMM as well.
• He is available to work immediately for Part time position.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jireh John has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jireh John will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Anj has a bachelor's degree in Tourism Management.
• She has been working for almost 7 years in the Payment Terminal Services, Real-Estate, E-Commerce, Retail, Digital Marketing and Advertising,  Solar Company, Hospitality and BPO Industries where she supported the following tasks:
  • Purchasing Head
  • Procurement Officer and Supervisor
  • Data Entry Specialist
  • E-commerce Junior Project Manager
  • E-commerce Virtual Assistant/Chat Support
  • Facilities Associate
  • Technical Support
  • Customer Service
  • Phone Support 
  • Administrative tasks
  • Order Processing
  • Creating PO (Purchase Order) and processing Purchase Requisition
• She is proficient using Google Suites, MS office, Trello and Canva.
• She considers herself as harworking and dedicated person.
• She can start ASAP, amendable working any shifts, and open for any full-time or part-time role.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angela Rose has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Angela Rose will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Mely started her career as an Area Manager where she manages cash flow projection, bookkeeping, and bank reconciliation. She then became a Finance Officer.
• Currently, she is focused on Digital Marketing where she has equipped herself with the following tasks:
  • graphic designing
  • blog posting
  • e-commerce (Shopify) management
  • social media management
  • creation of landing pages
  • email automation
  • admin tasks - data entry, email management, transcription
• She is proficient with the following tools:
  • Google Suite
  • Slack
  • Basecamp
  • Calendly
  • Wordpress
  • Mailchimp
  • Clickfunnels
  • MS Office
  • Shopify
  • Gmeet
  • Canva
• She is ready to start immediately.

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Mely Grace is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mely Grace , who takes responsibilities very seriously.

• Patty has worked for 8+ years in the BPO industry for customer-centric rols. She was a Telemarketer, Technical Support Representative, Customer Service Representative, Process Executive, Appointment Setter, and recently, Sales Advisor.
• She has handled clients in Aus, New Zealand & UK.
• She has extensive exposure to the following:
  • Customer Service - phone, email, and chat
  • Appointment Setting
  • Sales - Inbound and Outbound
  • Customer Satisfaction
  • Technical Support
  • Email Management
• She is adept is using tools and applications like:
  • CRM
  • Microsoft Office 
  • Google App
  • Slack
  •  Podio
  • Calltools
  • Vici Dial
  • Oracle
  •  Citrix
• She can start immediately.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Patty Ann will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Alyne has been working since 2014 and handled roles such as Accounting clerk (Payroll), Executive Assistant to the CEO, Virtual Assistant, and Bookkeeper within accounting, retail, furnishing, and BPO industries.
• She honed her skills in:
  • Accounting & Bookkeeping
  • Payroll
  • Invoices
  • Accounting Receivables
  • Accounting Payables 
  • Sales report preparation
  • Reconciliations
• She is well-versed with software and tools such as MS Word, MS Excel, Google Workspace , Calendar and Slides, QuickBooks, Google Meet, Slack, Skype, SAP Hana, and Xero.
• She is amenable to start immediately.

• She demonstrates strong communication skills, adaptability, and a strategic approach to lead qualification and customer engagement. Roxy is comfortable with a remote work setup, time-tracking tools, and an independent contractor arrangement.
• Handled inbound and outbound calls for a U.S.-based fast-food company.
• Worked remotely for an HR software company in Texas, conducting cold calls and CRM updates.
• Outbound sales experience for digital marketing agencies in Australia and the U.S., qualifying leads and booking meetings with CEOs or sales specialists.
• Experience in handling email follow-ups, newsletters, and blog posts as part of marketing support.
• Prepares by reviewing customer notes before calls to provide tailored solutions.

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Roxy is very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

• Febbie has over 4 years of experience in Administrative role and Customer Service 
• She's good at communicating
• She did phone calls, email support and chat support
• She also did some research for her clients
• She's been doing data entry and administrative work, helping with contracts and database
• She has a basic graphic design background
• She uses the following tools:
  • MS Office
  • Google Apps
    •  Sheet
    • Docs
  • ASANA
  • Trello
  • CRM
• She has 3 dogs at home and fond of having pets
• She also uses an IOS Mobile phone
• She can start immediately

• Ara is a graduate of Accountancy and has been working since 2014. She has 7 years of relevant Australian accounting experience in a bookkeeping firm, where she worked with up to 20 clients in the hospitality, landscaping, real estate, and equipment industries, among others, and presently, in a photography studio based in Melbourne as a Senior Management Accountant.
• She is an expert in the following:
  • Accounts Receivable Management: Managing the company's receivables; Following up on outstanding customer payments
  • Accounts Payable Management: Managing the company's payables and ensuring timely payment to suppliers and vendors; Managing supplier relationships and negotiations
  • Payroll: Managing the payroll process; Handling payroll tax and superannuation payments
  • Bookkeeping: Utilizing Xero Software and Dext to maintain accurate and up-to-date financial records; Conducting regular reviews of the general ledger
  • Cash flow Projections: Developing and maintaining cash flow forecasting models; Analyzing cash inflows and outflows to predict future cash positions
  • Budgeting and Forecasting: Collaborating with relevant stakeholders to develop annual budgets; Monitoring and analyzing actual performance against budgeted targets
  • Financial Reporting: Preparing timely and accurate financial statements, including profit and loss statements, balance sheets, and cash flow statements; Presenting financial reports to CEOs and stakeholders
  • Compliance: BAS, IAS, Payroll tax preparation; GST reporting
• She has been exposed to tax preparation and would want to learn more about it, ideally via first-hand experience.
• She received numerous certifications like:
  • Certified Accounting Technician - Level 3
  • Xero Certified
  • Certified Bookkeeper
  • Certified Management Accountants - Australia
• She used several applications and software such as Fathom, Xero, Microsoft Office Apps (Excel Word, Teams, Outlook), Employment Hero, Stripe, AfterPay, Dext, Slack, and PayPal.
• She is amenable to working in a full-time, day shift role after a 60-day notice.

• Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

Tamara Paula is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Tamara Paula will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Tamara Paula is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.