Hire World-Class, High Performing, Vetted Inbound Sales Representatives.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

 

Hire World-Class, High Performing, Vetted Inbound Sales Representatives.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

 

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Inbound Sales Representatives.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Inbound Sales Representatives

Free up your staff’s time with our inbound sales representatives. Our remote Filipino employees take phone calls, assist customers, place orders, make appointments, and follow up with potential customers.

 

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Candidates:

53

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $7.28/hr

Lee

Candidate ID: 308181


ADVANCED

    Customer Service, Customer Support, Inbound Calls, Outbound Calling...

INTERMEDIATE

    Chat Support, Email management...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time New Zealand Daylight Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.28 per hour or $USD 1261.04 per month

Remote Staff Recruiter Comments

  • Candidate has more than 8 years of experience in the BPO industry.
  • He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
  • Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
  • His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
  • He gained experience in:
    • Customer Support
    • Sales (Inbound/Outbound)
    • Appointment Setting
    • Lead Generation
    • Cold Calling
  • He is knowledgeable in tools such as:
    • Podio
    • Slack
    • SalesForce
    • CRM
    • Ringcentral
    • Netsuite
    • Avaya
    • PDA Software
    • Convoso
    • Skype
    • Rest Software
    • Microsoft Applications
  • He can star immediately

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary:

Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.



 

Employment History

ASSISTANT PROPERTY MANAGER

Industry:

Property / Real Estate

Employment Period:

November 2021 to April 2022 (5 Months)

Duties and Responsibilities:

  • Check emails and respond to tenants’ inquiries
  • Update Airtable every now and then
  • Check online application in Inspect Real Estate
  • Call Rental and Employment References through Zoiper
  • Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
  • Draft Lodge New Bond for New Tenancy through Bonds online
  • Send Welcome Letter
  • Upload Application Form and IDs in Property Tree
  • Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
  • Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
  • Draft rent increase Form 10 integrated REIWA Property Tree
  • Draft Bond Variation online
  • Process Invoicing tenants through Property Tree
  • Update Rent increase date in Property Tree
  • Draft inspection report through Inspection Express
  • Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
  • Extract and generate Rent Review Expiry through Property Tree to Airtable
  • Extract and generate Arrears through Property Tree to Airtable
  • Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
  • Inform and communicates with Property Managers through MS Teams or through Outlook
  • Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
  • Advise and remind Property Managers if lease has not been returned by the Tenant
  • Attend morning meetings everyday with Property Managers
  • Attend weekly Property Manager's Meeting

Customer Service Representative

Industry:

Telecommunication

Employment Period:

September 2011 to October 2012 (13 Months)

Duties and Responsibilities:

  • Assist customers in porting of numbers
  • Assist customers in troubleshooting their phones

Customer Service / Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2012 to June 2013 (5 Months)

Duties and Responsibilities:

  • Receive inbound calls from customer and assist them by troubleshooting their internet modem
  • Provide an option and walk through with the step by step troubleshooting
  • Schedule maintenance and Technician visit to customer's location
  • Make sure that KPI's are met and exceed the expectation

Chat Support Representative( Norton Symantec)

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2013 to February 2014 (6 Months)

Duties and Responsibilities:

  • Receive incoming chats worldwide
  • Assist customer with their Anti-virus issue
  • Basic troubleshooting by remote access to customers computer
  • Uninstalling and reinstalling Norton Anti-Virus
  • Removing of virus mannually through remote access

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2013 to December 2014 (19 Months)

Duties and Responsibilities:

  • Receive inbound calls from customer and assist them with activating their Netspend card
  • Provide exceptional customer service
  • Provide accurate information of transactions made and breakdown

VA (PROPERTY MANAGER)

Industry:

Property / Real Estate

Employment Period:

January 2014 to June 2016 (29 Months)

Duties and Responsibilities:

  • Team Huddle and discuss what should be prioritized.
  • Check email if rental Prospects sent their application form
  • Review the form if there are missing field that the Prospect missed
  • Call Landlord, co-worker, supervisor or manager as their reference number for background checking
  • Review and send contracts via Email
  • Contact Prospect that the application was approved, sign the contract and ask if when to move in 
  • Email and text to existing tenants reminding them to pay their monthly rental
  • Email tenants of their eviction letter from court
  • Contact repair man and schedule for repair

Senior Team Leader

Industry:

Healthcare / Medical

Employment Period:

February 2017 to May 2019 (26 Months)

Duties and Responsibilities:

  • In charge of daily operation
  • Interviewing of applicants
  • Training of New Hires ( Account Specific )
  • Reporting and discussing bonus Grid to the CEO
  • Interviewing, Training and assigning of Doctors task for DME prescription
  • Ensuring that agents met the expected Sales Quota for the day 

Team Leader II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2019 to July 2021 (19 Months)

Duties and Responsibilities:

  • Coaching and feedback to 15 agents
  • Upload and serve sanctions during coaching session
  • Extract and filter Team Break and Shifting Schedule to G-sheet
  • Collate pay disputes for the whole site
  • Huddle and update team standing
  • Tracks all system issues reported by the agent
  • Other Admin Tasks assigned by Operations Supervisor

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

BSMT

Graduation Date:

March 15, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Customer Support, Inbound Calls, Outbound Calling, Virtual Assistant Skills, Leadership, Team Management,

INTERMEDIATE ★★

    Chat SupportEmail management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 16.42, Upload: 33.78
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.30/hr

Herma

Candidate ID: 308168


ADVANCED

    Google Docs, CRM, Microsoft Outlook, Hubspot CRM...

INTERMEDIATE

    Call Center Management, Customer Service, .NET 4.0...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time New Zealand Daylight Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.20 per hour or $USD 884.02 per month

Remote Staff Recruiter Comments

Herma is a seasoned Lead Generation and Strategic Outreach Specialist with a strong background in client research, outreach execution, and influencer engagement across diverse industries. With proven experience using platforms like LinkedIn, Instagram, and various CRM tools, she has successfully driven appointment setting, strategic prospecting, and partnership development efforts for international companies. Her adaptability, structured communication style, and thoughtful outreach techniques make her an excellent match for part-time roles focused on lead generation and relationship building—especially within niche industries like wellness and personal development.


1. Career Highlights / Relevant Projects
  • Supported multiple international clients in B2B and B2C outreach campaigns using LinkedIn Sales Navigator, Instagram, and influencer identification tools like ZoomInfo and SignalHire—strategically engaging decision-makers such as CEOs and marketing heads to secure appointments and partnerships.

  • Handled cross-platform lead generation strategies targeting micro-influencers and wellness-focused audiences, tailoring messaging approaches depending on campaign goals and client brand voice.

  • Demonstrated experience managing outreach pipelines and tracking lead response statuses using lead trackers, outreach templates, and CRM systems to ensure timely follow-ups and lead qualification.

  • Managed and scheduled meetings for various accounts, effectively coordinating calendars and using syncing tools to avoid overlap or double bookings—supported by manual notes and calendar integration.

  • Balanced company-supplied messaging scripts with personalized communication strategies, adapting based on brand guidelines and prospect tone while maintaining professionalism and message alignment.

  • Previously handled wellness and fitness-related outreach for a UK-based company, targeting SMEs with wellness program offerings and building rapport with HR and decision-makers.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead generation, strategic outreach, LinkedIn prospecting, appointment setting, influencer identification, CRM updates, follow-up tracking, calendar scheduling, and email communication.

Tech / Software Proficiency: LinkedIn Sales Navigator, Instagram, ZoomInfo, SignalHire, Gmail, Outlook, Google Calendar, Asana, and basic CRM and lead tracking tools.

She is available to start immediately. 

Predictive Index Behavioral Profile - Promoter


Strongest Behaviors:

  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.


Behavioral Summary: 

Herma is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

 

  • Herma has been working since 2008 and she was able to handle roles mostly for Business Development, Sales, Customer Service and Lead Generation catering to  BPO, Advertising/Marketing businesses and more. She has worked mostly with clients in the US and has experience also working for an Australian client. She is proficient when it comes to:
    • Customer Support
    • Outbound and Inbound Sales
    • Sales and Marketing
    • Email Management
    • Lead Generation
    • Closing Sales
    • Appointment Setting
    • B2C & B2C
  • She is knowledgeable in using:
    • MS Office Tools
    • Salesforce
    • Zoho
    • Client-based CRM
  • She is available to start asap in any full-time/part-time roles
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary: 

Herma is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

B2B Lead Gen Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2022 to August 2023 (13 Months)

Duties and Responsibilities:

  • Researching industries on LinkedIn and Google
  • Researching companies for our clients
  • Researching prospects for our clients
  • Building target account lists using LinkedIn Sales Navigator
  • Building prospect lists using LinkedIn Sales Navigator
  • Downloading lists to spreadsheet format using Linked Helper
  • Outreaching to prospects on LinkedIn, using Linked Helper
  • Updating prospect list in spreadsheet once outreach is complete
  • Upload prospects onto CRM using Seamless.ai software
  • Adding data to CRM systems (such as HubSpot, Salesforce, Keap, Accelo, Salesmate, and Zoho)
  • Updating company details in CRM
  • Updating contact details in CRM
  • Accessing phone number databases and adding this information to CRM
  • Creating reports and dashboards within CRM
  • Downloading and checking reports for accuracy
  • Emailing weekly reports 
  • Creating email lists in CRM
  • Creating automation workflows to send emails
  • Creating automation workflows to update prospect details 
  • Researching & trialing new tools and software 
  • Connecting different software systems together, using native integration and/or APIs

B2B Sales Lead Generator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2022 to March 2022 (1 Months)

Duties and Responsibilities:

Lead Management: 
  • Responsible for generating and nurturing and converting leads for the brand using LinkedIn and other channels. 
  • Initiate lead generation strategies in email marketing, social media, and other relevant marketing channels 
  • Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads 
  • Organize and update the leads in our database.
Sales Management
  • Responsible in promoting and reaching out to prospect clients and convert them.
  • Performs sales / marketing email campaigns by effectively designing the sales funnel.
  • Determines target audience, devises campaign, and launches email campaign
  • Write/Edit/Proofread engaging/nurturing copies based on the sales funnel. 
  • Build an email automation process
  • Build landing pages to capture leads
  • Analyze KPI and initiate steps to improve the sales process.

SALES REPRESENTATIVE / EMAIL SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2008 to February 2011 (35 Months)

Duties and Responsibilities:

  • Interact with the client through telephone and email
  • Provide suppport to a client with the product and account needs
  • Ensure the high levels of customer satisfaction through excellent sales and customer service
  • Build productive trust relationship with customers. Develop sales quota target
  • Demonstrate company products and solutions 
  • Recognize and reach out clients in businesses

CUSTOMER SERVICE/ SALES ASSOCIATE/CHAT SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2011 to February 2015 (45 Months)

Duties and Responsibilities:

  • Coordinates credit card and loan potfolio administration support such as monitoring past dues, documents exception collateral value and covenant compliance
  • Provides guidance to customer based on their previous loans and refund
  • Identify customer needs and help customers use specific features

TEAM LEAD

Industry:

Banking / Financial Services

Employment Period:

June 2013 to June 2015 (24 Months)

Duties and Responsibilities:

  • Provides direction, instructions and guidance to a group of individuals
  • Creating an inspiring team environment with an open communication culture delegating tasks and set deadlines for your internal team discover training needs and provide coaching
  • Recognize high performance and reward accomplishments
  • Create an inspiring team environment with an open communication culture

TEAM MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2015 to September 2020 (63 Months)

Duties and Responsibilities:

  • Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company.
  • Provides leadership, support and guidance to facility management.
  • Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
  • Reviews analysis of performance including financial and productivity data for area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions.

BUSINESS DEVELOPMENT MANAGER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2017 to March 2021 (49 Months)

Duties and Responsibilities:

  • Builds market position by locating, developing, defining, and closing business relationships.
  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
  • Tracks individual contributors and their accomplishments.
  • Locates or proposes potential business deals by contacting potential partners.
  • Discovers and explores business opportunities.
  • Screens potential business deals by analyzing market strategies, deal requirements, and financials.
  • Evaluates options and resolves internal priorities.
  • Recommends equity investments.
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.
  • Examines risks and potentials for the business opportunities.
  • Estimates partners’ needs and goals.
  • Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
  • Protects organization’s value by keeping information confidential.
  • Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.
  • Explores opportunities to add value to job accomplishments.

Lead Generation Specialist

Industry:

Human Resources Management / Consulting

Employment Period:

September 2023 to August 2024 (10 Months)

Duties and Responsibilities:

  • Lead Identification: Leverage strategies introduced during your onboarding and training to identify potential client companies.
  • Engagement: Proactively reach out to prospective clients, aiming to uncover their open roles and specific recruitment needs, ensuring the company can offer tailored solutions.
  • Determination: Execute high-volume daily calls to prospective clients, showcasing persistence and commitment to expanding our client base.
  • Autonomy: Exhibit self-motivation and initiative in all tasks, demonstrating the ability to work independently and drive results without constant oversight.
  • Lead Qualification: Evaluate and qualify potential leads based on predefined criteria.
  • Lead Handoff: Once a lead is qualified, coordinate with the Managing Director to set up a face-to-face meeting.
  • Data Management: Ensure meticulous data entry into the company's CRM. Record all relevant details including contact information and important notes regarding the potential lead.
  • Reporting: Generate daily reports to track lead generation progress and strategize for future outreach.

Education History

Field of Study:

Psychology

Major:

PSYCHOLOGY

Graduation Date:

May 20, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Google Docs, CRM, Microsoft Outlook, Hubspot CRM, Google Drive, Inbound Sales, Team Management, Asana, Sales operations, Outbound Sales, Lead Generation,

INTERMEDIATE ★★

    Call Center ManagementCustomer Service.NET 4.0

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14852831247
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $10.30/hr

Herma

Candidate ID: 308168


ADVANCED

    Google Docs, CRM, Microsoft Outlook, Hubspot CRM...

INTERMEDIATE

    Call Center Management, Customer Service, .NET 4.0...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time New Zealand Daylight Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.20 per hour or $USD 884.02 per month

Remote Staff Recruiter Comments

Herma is a seasoned Lead Generation and Strategic Outreach Specialist with a strong background in client research, outreach execution, and influencer engagement across diverse industries. With proven experience using platforms like LinkedIn, Instagram, and various CRM tools, she has successfully driven appointment setting, strategic prospecting, and partnership development efforts for international companies. Her adaptability, structured communication style, and thoughtful outreach techniques make her an excellent match for part-time roles focused on lead generation and relationship building—especially within niche industries like wellness and personal development.


1. Career Highlights / Relevant Projects
  • Supported multiple international clients in B2B and B2C outreach campaigns using LinkedIn Sales Navigator, Instagram, and influencer identification tools like ZoomInfo and SignalHire—strategically engaging decision-makers such as CEOs and marketing heads to secure appointments and partnerships.

  • Handled cross-platform lead generation strategies targeting micro-influencers and wellness-focused audiences, tailoring messaging approaches depending on campaign goals and client brand voice.

  • Demonstrated experience managing outreach pipelines and tracking lead response statuses using lead trackers, outreach templates, and CRM systems to ensure timely follow-ups and lead qualification.

  • Managed and scheduled meetings for various accounts, effectively coordinating calendars and using syncing tools to avoid overlap or double bookings—supported by manual notes and calendar integration.

  • Balanced company-supplied messaging scripts with personalized communication strategies, adapting based on brand guidelines and prospect tone while maintaining professionalism and message alignment.

  • Previously handled wellness and fitness-related outreach for a UK-based company, targeting SMEs with wellness program offerings and building rapport with HR and decision-makers.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead generation, strategic outreach, LinkedIn prospecting, appointment setting, influencer identification, CRM updates, follow-up tracking, calendar scheduling, and email communication.

Tech / Software Proficiency: LinkedIn Sales Navigator, Instagram, ZoomInfo, SignalHire, Gmail, Outlook, Google Calendar, Asana, and basic CRM and lead tracking tools.

She is available to start immediately. 

Predictive Index Behavioral Profile - Promoter


Strongest Behaviors:

  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.


Behavioral Summary: 

Herma is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

 

  • Herma has been working since 2008 and she was able to handle roles mostly for Business Development, Sales, Customer Service and Lead Generation catering to  BPO, Advertising/Marketing businesses and more. She has worked mostly with clients in the US and has experience also working for an Australian client. She is proficient when it comes to:
    • Customer Support
    • Outbound and Inbound Sales
    • Sales and Marketing
    • Email Management
    • Lead Generation
    • Closing Sales
    • Appointment Setting
    • B2C & B2C
  • She is knowledgeable in using:
    • MS Office Tools
    • Salesforce
    • Zoho
    • Client-based CRM
  • She is available to start asap in any full-time/part-time roles
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary: 

Herma is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

B2B Lead Gen Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2022 to August 2023 (13 Months)

Duties and Responsibilities:

  • Researching industries on LinkedIn and Google
  • Researching companies for our clients
  • Researching prospects for our clients
  • Building target account lists using LinkedIn Sales Navigator
  • Building prospect lists using LinkedIn Sales Navigator
  • Downloading lists to spreadsheet format using Linked Helper
  • Outreaching to prospects on LinkedIn, using Linked Helper
  • Updating prospect list in spreadsheet once outreach is complete
  • Upload prospects onto CRM using Seamless.ai software
  • Adding data to CRM systems (such as HubSpot, Salesforce, Keap, Accelo, Salesmate, and Zoho)
  • Updating company details in CRM
  • Updating contact details in CRM
  • Accessing phone number databases and adding this information to CRM
  • Creating reports and dashboards within CRM
  • Downloading and checking reports for accuracy
  • Emailing weekly reports 
  • Creating email lists in CRM
  • Creating automation workflows to send emails
  • Creating automation workflows to update prospect details 
  • Researching & trialing new tools and software 
  • Connecting different software systems together, using native integration and/or APIs

B2B Sales Lead Generator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2022 to March 2022 (1 Months)

Duties and Responsibilities:

Lead Management: 
  • Responsible for generating and nurturing and converting leads for the brand using LinkedIn and other channels. 
  • Initiate lead generation strategies in email marketing, social media, and other relevant marketing channels 
  • Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads 
  • Organize and update the leads in our database.
Sales Management
  • Responsible in promoting and reaching out to prospect clients and convert them.
  • Performs sales / marketing email campaigns by effectively designing the sales funnel.
  • Determines target audience, devises campaign, and launches email campaign
  • Write/Edit/Proofread engaging/nurturing copies based on the sales funnel. 
  • Build an email automation process
  • Build landing pages to capture leads
  • Analyze KPI and initiate steps to improve the sales process.

SALES REPRESENTATIVE / EMAIL SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2008 to February 2011 (35 Months)

Duties and Responsibilities:

  • Interact with the client through telephone and email
  • Provide suppport to a client with the product and account needs
  • Ensure the high levels of customer satisfaction through excellent sales and customer service
  • Build productive trust relationship with customers. Develop sales quota target
  • Demonstrate company products and solutions 
  • Recognize and reach out clients in businesses

CUSTOMER SERVICE/ SALES ASSOCIATE/CHAT SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2011 to February 2015 (45 Months)

Duties and Responsibilities:

  • Coordinates credit card and loan potfolio administration support such as monitoring past dues, documents exception collateral value and covenant compliance
  • Provides guidance to customer based on their previous loans and refund
  • Identify customer needs and help customers use specific features

TEAM LEAD

Industry:

Banking / Financial Services

Employment Period:

June 2013 to June 2015 (24 Months)

Duties and Responsibilities:

  • Provides direction, instructions and guidance to a group of individuals
  • Creating an inspiring team environment with an open communication culture delegating tasks and set deadlines for your internal team discover training needs and provide coaching
  • Recognize high performance and reward accomplishments
  • Create an inspiring team environment with an open communication culture

TEAM MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2015 to September 2020 (63 Months)

Duties and Responsibilities:

  • Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company.
  • Provides leadership, support and guidance to facility management.
  • Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
  • Reviews analysis of performance including financial and productivity data for area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions.

BUSINESS DEVELOPMENT MANAGER

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2017 to March 2021 (49 Months)

Duties and Responsibilities:

  • Builds market position by locating, developing, defining, and closing business relationships.
  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
  • Tracks individual contributors and their accomplishments.
  • Locates or proposes potential business deals by contacting potential partners.
  • Discovers and explores business opportunities.
  • Screens potential business deals by analyzing market strategies, deal requirements, and financials.
  • Evaluates options and resolves internal priorities.
  • Recommends equity investments.
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.
  • Examines risks and potentials for the business opportunities.
  • Estimates partners’ needs and goals.
  • Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
  • Protects organization’s value by keeping information confidential.
  • Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.
  • Explores opportunities to add value to job accomplishments.

Lead Generation Specialist

Industry:

Human Resources Management / Consulting

Employment Period:

September 2023 to August 2024 (10 Months)

Duties and Responsibilities:

  • Lead Identification: Leverage strategies introduced during your onboarding and training to identify potential client companies.
  • Engagement: Proactively reach out to prospective clients, aiming to uncover their open roles and specific recruitment needs, ensuring the company can offer tailored solutions.
  • Determination: Execute high-volume daily calls to prospective clients, showcasing persistence and commitment to expanding our client base.
  • Autonomy: Exhibit self-motivation and initiative in all tasks, demonstrating the ability to work independently and drive results without constant oversight.
  • Lead Qualification: Evaluate and qualify potential leads based on predefined criteria.
  • Lead Handoff: Once a lead is qualified, coordinate with the Managing Director to set up a face-to-face meeting.
  • Data Management: Ensure meticulous data entry into the company's CRM. Record all relevant details including contact information and important notes regarding the potential lead.
  • Reporting: Generate daily reports to track lead generation progress and strategize for future outreach.

Education History

Field of Study:

Psychology

Major:

PSYCHOLOGY

Graduation Date:

May 20, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Google Docs, CRM, Microsoft Outlook, Hubspot CRM, Google Drive, Inbound Sales, Team Management, Asana, Sales operations, Outbound Sales, Lead Generation,

INTERMEDIATE ★★

    Call Center ManagementCustomer Service.NET 4.0

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14852831247
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel Core i7
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.