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• Proactively contacted prospective clients to schedule appointments for solar estimates, effectively communicating the benefits of the service.
• Identified and qualified potential clients through targeted phone outreach.
• Accurately recorded appointment details, including time and date, in the system to ensure smooth scheduling and follow-up.

• Conducted outbound calls to customers, encouraging them to schedule their annual wellness visits and explaining the benefits.
• Efficiently set and recorded appointment details in the system, ensuring accurate scheduling and follow-up.
• Followed provided scripts and talking points meticulously to maintain consistency and quality in all customer interactions.

• Consulted with members regarding their pharmacy coverage, providing clear and detailed information.
• Responded to telephone inquiries, delivering high-quality service to customers seeking information about product availability.
• Addressed customer service inquiries promptly and accurately, ensuring a positive customer experience

• Handled approximately 80-100 customer contacts per day, addressing and resolving a variety of technical issues.
• Developed a comprehensive understanding of all company products and services to provide quick and efficient customer support.
• Collaborated with upper management to implement changes aimed at improving customer satisfaction and operational efficiency.
• Maintained detailed and accurate records of customer interactions and solutions provided.
• Provided feedback and suggestions to enhance service processes and customer experience.

• Provided technical support for internet connectivity issues, addressing customer concerns and troubleshooting problems.
• Assisted customers with a wide range of company products and services, ensuring their technical needs were met.
• Handled incoming phone calls from customers, delivering efficient and effective solutions to their technical issues.
• Built and maintained customer loyalty by conducting follow-up calls to ensure resolved issues and customer satisfaction.
• Documented customer interactions and technical solutions in the system for future reference and support.

• Delivered exceptional customer support in a retail environment, addressing a wide range of customer needs and concerns.
• Provided personalized product recommendations to customers, effectively persuading them to make purchases.
• Engaged with customers through phone calls, answering inquiries, resolving issues, and enhancing their overall experience, while driving sales growth.

• Successfully persuaded clients to apply for the bank’s credit card by effectively communicating its benefits.
• Diligently monitored daily progress and maintained detailed profiles of prospects, including the frequency of contact.
• Consistently made over 60 outbound cold calls each day, successfully setting up applications for numerous clients.

• Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
• Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
• Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
• Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
• Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
• Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

• Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
• Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
• Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
• Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

• Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
• Educating customers on their account options and ensuring transparency in charges and payments.
• Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
• Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
• Troubleshooting technical and service-related issues to ensure seamless customer experiences.
• Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
• Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

• Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
• Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
• Qualify leads by asking targeted questions to assess their suitability for the company's services.
• Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
• Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
• Conduct market research to identify new business opportunities and expand the contact database.
• Proactively follow up with leads to nurture relationships and increase conversion rates.

• Conducts discovery calls to qualify prospects
• Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
• CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
• Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
• CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

• Conduct in-depth lead research to identify and compile targeted prospect lists.
• Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
• Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
• Craft personalized and engaging outreach messages to increase response rates and conversion.
• Manage and optimize automated outreach sequences while ensuring compliance with best practices.
• Schedule and coordinate discovery calls between potential clients and sales representatives.
• Maintain an organized CRM system by accurately logging interactions and tracking lead status.
• Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
• Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
• Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

• Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
• Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
• Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
• Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

• Responsible for the processing, assessment and issuing of Letter of Offer and eCoEs within agreed turnaround timelines in line with ALG Admissions procedures and standards.
• Responsible for liaising with Academic on RPL/CT application, communicate outcome to students in a timely manner and take appropriate action as per ALG Admissions procedures and standards.
• Providing prompt and accurate response to queries from education agents and students via available channels and not limited to telephone and emails.
• Taking appropriate actions to follow-up and ensure students fulfill required conditions before commencement of their course.
• Maintain accurate and detailed student records on RTOM, PRISMS and other databases in accordance with Admissions processes.
• Ensure uploading of relevant and legible supporting documentation and evidence into RTOM
• Actively contribute to the identification of continuous improvement opportunities for the ALG Admissions processes through liaising with relevant stakeholders.
• Manage key administrative processes throughout the student lifecycle
• Understand policies and apply to relevant student cases
• Work with internal stakeholders to support finalising the administrative processes

• Appointment setting
• Cold-calling

• Responsible for documentation of handled cases by the firm.
• Tasked to retrieve and searched data necessary for cases being handled.
• Responsible for handling papers of multi-level marketers.

• Responsible for support tasks and assistance in various HR functions including but not limited to recruitment and hiring, compensation and benefits, payroll and timekeeping, training and organizational development, and personnel monitoring.
• Responsible for handling papers of requirements and documents of all employees.

• Communicate clearly and provide timely resolutions.
• Responsible to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet and handles a group of agents in a given team

• Provide all deliverables and metrics on a daily, weekly, and monthly basis
• Billing support, customer service support and escalations
• Maintain accurate records across all metrics.
• Manages multiple concurrencies (10-15windows, or more) effectively.
• Handle email correspondence via KANA and Kustomer.
• Inbound and Outbound calls to clients.

Tools used:

• Oracle and Livehelp (quite similar to Zendesk) - platforms to assist customers via chat (SMS, FB and Twitter)

• Coordinating with clients
• Take care of time-consuming tasks and work as Assistant to the Loan Originator.
• Remotely ensure that business is in great shape.
• Leverage time by email management and related tasks.
• Hitting the deadlines of any assigned tasks.
• Responsible for requesting and managing payoff,  projects, and related documents needed by loan officers.
• Communicates clearly with financial institutions
• Manage CRM (Zoho) and email correspondence to the clients.
• Manage client's email business and personal
• Manage client's social media account

• Managed email correspondence and provide customer support through chat services, ensuring prompt and professional responses.
• Booking management and CRM updates: Updated and logged all bookings, sheets, and customer relationship management (CRM) system, ensuring accurate and up-to-date information.
• Calendar Management: Responsible for maintaining and updating the calendar with all bookings, ensuring efficient scheduling and coordination.
• Expense tracking: Maintained an organized and detailed expense log, ensuring accurate record-keeping and facilitating financial analysis.
• Payroll processing: Managed the payroll process, ensuring accurate and timely payment to employees.
• Partner invoice follow-up: Coordinated with partners to follow up on outstanding invoices, ensuring timely payments and fostering positive business relationships.
• Listing creation and management: Created and managed listings on Handies, Map, and the company website, optimizing visibility and attracting potential customer
• Payroll (money transfers and deposits)

• Sending emails, Messenger messages to prospect clients.
• Replying to inquiries
• Answering queries and Presenting project details to the clients via Zoom
• Organizing the inbox by adding labels and moving to designated folders and more.
• Follow-up on Prospect clients and warm Leads

• Sent daily report to the manager.
• Encoded and updated data and activities in the company's spreadsheet.
• Coordinated with Team leaders and Site Engineer for the week's site activity.
• Scheduled meeting with Manager and Project Engineers. 

• Managed and Helped agents to meet their KPI.
• Took over agents call when customer asked for supervisor.
• Created agent's schedule.
• Reported to the Operations Manager directly.
• Conducted coaching sessions with agents and discussed what needs to improve and maintain.

• Scraped Leads by category and estate using Instant Data Scraper Chrome Extensions.
• Cleaned the leads database for any duplicates and inactive email addresses
• Maintained and organized leads scraped from Yellowpages.com.au
• Checked websites and other sources for any missing information

• Engaged with Social Media Followers by responding to posts comments.
• Replied to inquiries sent directly to Xcel Hub's Facebook page.
• Managed transactions such as sales and registrations of online course students.
• Organized the inbox by adding labels and moving to designated folders.
• Assisted in getting more engagements and improve the online presence of our Facebook Page

• Created the Business Page.
• Optimized the page.
• Created/Scheduled posts for brand visibility and lead generation.
• Managed and Answered customers queries.

• Creating Contents and Monitoring Engagements and Reach of the Business Page
• Replying to inquiries
• Scheduling Value Contents for Brand Awareness
• Crafting Marketing Strategy for Lead Generation
• Organizing the inbox by adding labels and moving to designated folders and more.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

• Provide technical support using dial-up and broadband networks. 

• Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

• Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
  • entertainment services and products,
  • hardware systems/accessories, 
  • customer service inquiries regarding technical support, billing and customer service. 

• Provide billing and customer service along with support but is not limited to:
  • entertainment services and products (right size service to save the customer from canceling account),
  • hardware systems/accessories processing,
  • step-by-step technical solutions for mobile & cable troubleshooting.

• Subject Matter Expert || September 2020 – July 2021 
  • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
• Customer Service Representative || March 10, 2020 – September 2020
  • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

• To build close & long-standing relationships and rapport with current schools, ensuring they submit their reorder forms accurately and on time each year.
• Key decision makers at each school need to be kept informed with new developments, making sure they continue to get a diary that matches their needs and feel valued for their continued business.
• To assist MyDiary schools with completing the print and electronic production process by fulfilling the school’s order and design specifications with accuracy and within deadline. 
  This position forms a vital link in the overall sales process and will predominantly work in this capacity in line with the school diary ordering practices.

• Work closely with clients to understand their needs and deliver tailored design solutions.
• Brainstorm and develop innovative design concepts that meet project goals.
• Create high-quality graphics for various media, ensuring consistency and alignment with brand guidelines.
• Manage multiple projects simultaneously, meeting deadlines and maintaining high standards.
• Incorporate client feedback and make necessary revisions to achieve desired outcomes.
• Prepare final design files for print and digital distribution, ensuring proper formats and specifications.
• Stay updated on design trends and industry developments to ensure relevant and competitive designs.
• Provide creative ideas and suggestions to enhance overall project quality and effectiveness
• Handled the following projects:
  • Grind for profits
  • Sinangag Express
  • Tutupad ka COOP
  • Believe Peace Project
  • 3rd Asia Pacific Karatedo and Kubudo
  • DSM Nutrition Products Philippines

• Identifying and sourcing winning products for my client's dropshipping business.
• Managing product pricing to ensure competitive and profitable margins.
• Writing compelling and accurate product descriptions to attract and inform potential customers.
• Enhancing product photos to improve visual appeal and drive sales.
• Managing product inventory to maintain optimal stock levels and avoid shortages or overstock.
• Designing and updating the Shopify store to ensure a visually appealing and user-friendly experience.
• Managing the social media accounts of the online store to drive marketing efforts and engage with the audience.

• Reaching out to customers who have purchased our product to check on their experience and usage.
• Noting their concerns and addressing any technical issues they may have with the product.
• Conducting product demonstrations over the phone, explaining proper usage, and educating customers to prevent any damage while using the device.

Additionally, I handle customer service interactions via email and chat channels. I am also responsible for managing escalation processes when necessary to ensure that all customer issues are resolved effectively and efficiently.

• Gathering and curating data from various sources, ensuring its accuracy and relevance for AI and machine learning projects.

• Labeling and categorizing data, such as text, images, audio, and video, to provide structured information for AI models.

• Reviewing and refining datasets to remove errors, inconsistencies, and irrelevant information, ensuring high-quality data input for analysis.

• Conducting regular checks and validations to maintain data integrity and ensure compliance with project guidelines and standards.

• Documenting and reporting on data processing activities, including progress, challenges, and results, to project managers and stakeholders.

• Working closely with team members, project managers, and other departments to align data processing efforts with project requirements and timelines.

• Identifying and suggesting improvements to data processing workflows and tools to enhance efficiency and accuracy.

• Participating in training sessions and staying updated on the latest data processing techniques and tools to continuously improve skills and performance.

• Handling day-to-day administrative tasks such as email management, scheduling appointments, and maintaining calendars to ensure smooth operations.

• Assisting in the creation, editing, and uploading of video content and other digital media to various platforms, ensuring it meets the company's standards and guidelines.

• Managing social media accounts by posting content, responding to comments and messages, and engaging with the audience to increase online presence and follower engagement.

• Conducting market research and gathering data on trends, competitors, and target audiences to support the development of effective marketing strategies.

• Providing excellent customer service by addressing client inquiries, resolving issues, and ensuring a positive experience for clients and customers.

• Assisting in the coordination and execution of marketing campaigns and projects, ensuring deadlines are met and objectives are achieved.

• Compiling and analyzing data on social media and content performance, preparing reports to provide insights and recommendations for improvement.

• Offering basic technical support for content management systems, social media platforms, and other tools used by the company.

• Prioritizing and managing multiple tasks efficiently, maintaining a high level of organization and attention to detail.

• Developing visually appealing graphics, layouts, and designs for various digital and print materials, such as brochures, presentations, websites, social media content, and marketing collateral.

• Ensuring all designs align with the company’s brand guidelines and maintaining a consistent visual identity across all materials.

• Working closely with clients and internal teams to understand project requirements, goals, and feedback, and translating these into effective design solutions.

• Managing multiple design projects simultaneously, meeting deadlines, and ensuring high-quality output.

• Brainstorming and conceptualizing innovative design ideas that effectively communicate the desired message and engage the target audience.

• Utilizing graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools to create and refine designs.

• Making necessary revisions based on client feedback and ensuring final designs meet the expected standards and requirements.

• Staying updated on industry trends, competitor designs, and emerging technologies to incorporate best practices and innovative approaches into the work.

• Preparing final design files for print or digital distribution, ensuring proper formats, resolutions, and specifications are met.

• Providing creative input and suggestions during project meetings and brainstorming sessions to enhance the overall quality and effectiveness of the designs.

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

• Basic Website Set-up and Designing, connecting custom domain, integration, etc.
• Responds to members’ concerns within 24 hrs.
• SLA upon the receipt of the email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise members on the necessary steps to navigate their sites.
• Answer members’ questions regarding problems with their accounts

• Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
• Answer member’s questions regarding problems with their accounts. 

• Operate computers programmed with accounting software to record, store, and analyze information.
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Receive, record, and bank cash, checks, and vouchers.
• Reconcile or note and report discrepancies found in records.
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
• Prepare and process payroll information.
• Reconcile records of bank transactions.

• Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Customer Inquiries & Resolution: Respond to customer inquiries promptly and provide timely, effective resolutions, ensuring customer satisfaction and retention.
• Email Communications: Manage and send clear, professional emails regarding payment failures, account issues, and login or payment concerns to ensure seamless customer communication.
• Ad Hoc Tasks: Take on additional responsibilities and tasks as needed within the scope of the role, contributing to the overall efficiency and success of the team.

• Making outbound calls to get customer details
• Qualifying leads
• Set an appointment with qualified prospects

• Handling customer inquiries about email (i.e. email bounce back) and password reset
• Ensure KPI's and customer's end to end needs are met
• Ensure there are no delays on email and report within the day

• Handling customer inquiries through phone
• Offer services
• Upgrade customer service

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Ensure no fraudulent activity on customer account
• Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
• Proper invistigating on customer account.
• Deactivating and activating credit cards.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Provide neccesary resoultion for changing of PIN and phone numbers.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Educate customers about their bill and service.
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Upgrade service level and make sales.

• Ensure no error is found on the system to avoid fire
• Promote tailor-fitted solutions to help the customer save money on their electric bill
• Educate customers about their bill to resolve disputes
• Technical troubleshooting upon identifying there are account issues in the customer's account

• Account Manager || June 2019 - November 2021
  • Tracking orders from dispatch to successful delivery
  • Ensure that all orders are well taken care of and have no issue upon delivery
  • Handling invoice disputes, like overcharges and payment before the delivery
  • Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
  • Order entry and locating piece based on BOL
  • Provided quotes to account and designers
• Billing Support || August 2019 - July 2021
  • Take inbound calls and outbound, emails, track orders

• Invoice disputes
• Outbound call for outstanding invoices
• Update clients tracker
• Data entry
• Sending outstanding invoices through email
• Invoice process
• Collect and process payments

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email
• Assisting agents when it comes to process base from LOB's processes and policies

• Taking closed cases to appeals. 
• Reviewing closed cases if qualified to be granted or denied for an appeal reason.
• Reviewing seller's performance and reviewing invalid defects and negative feedbacks.

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email

• Receiving calls for billing inquiries and billing disputes. 
• Assisting customer for getting new orders or starting new services. 
• Offering company's services.

• Approving travel documents for the traveler

• Tracking order of customers
• Discussing charges and billing
• Processing refunds
• Inbound, Outbound and ticketing

• Handled Covance project
• Handled Inbound calls and Chat support 
• More on speaking to Covance employees to reset their password, troubleshooting their device

• Inbound calls, outbound and chat support
• Discussing about the reservation of the customer and also making changes on the reservation

• Handled inbound calls, emails and chats
• Processing refund, replacements and tracking orders for the customers

• Audien hearing is about hearing aids for the elderly Stayed for 3 months as a virtual assistant Handled email support, chat support and sometimes phone calls More on processing refunds and replacements

• Assisting riders regarding fraudulent activities on their account
• Assisting drivers regarding account take over and stolen earnings on their account