Remote work has existed for years, even before the pandemic. However, it became mainstream during mandatory lockdowns and later evolved into a preferred long-term setup for many beyond 2020.
Despite the clear benefits of remote work, many business owners still struggle to see the value of a distributed workforce. Concerns abound about productivity, particularly whether high-quality work can be delivered by someone thousands of miles away.
In reality, failed offshoring is rarely due to the remote hires themselves, but often, because of the hiring company or client.
Why does this happen, and what can be done about it?
IN THIS BLOG
- ➤
The Offshore Blame Game (And Why It’s Wrong) - ➤
“They Didn’t Get It” Isn’t the Whole Story - ➤
Output Gaps Often Reflect Input Gaps - ➤
What’s Often Missing in the Handoff - ➤
3 Offshore Handoff Personas That Sabotage Success - ➤
#1. The Micromanager Who Won’t Let Go - ➤
#2. The Abdicator Who Disappears After Assigning - ➤
#3. The Assumer Who Thinks “It’s Obvious” - ➤
What Great Handoffs Actually Look Like - ➤
Fixing the Handoff: A Quick Audit for Leaders - ➤
Does Someone Own the Onboarding Process? - ➤
Are Deliverables or Outcomes Being Delegated? - ➤
What Happens After the First 7 Days? - ➤
How Remote Staff Ensures Handoff Success - ➤
FAQs – Offshore Handoffs and Delegation Clarity - ➤
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper? - ➤
#2. Who Should Own the Onboarding Process? - ➤
#3. How Much Documentation Is Too Much? - ➤
#4. Can Remote Staff Help with Handoff Planning? - ➤
#5. Should I Start with Simple Tasks or Go All-In? - ➤
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The Offshore Blame Game (And Why It’s Wrong)
Remote workers are often blamed for poor performance, especially when they struggle to deliver in their first few weeks on the job.
However, this is not entirely their fault.
“They Didn’t Get It” Isn’t the Whole Story
Just because an offshore hire fails to deliver as expected does not mean their talent is lacking. Nor is it necessarily due to cultural differences in offshoring.
More often than not, the claim that “they just didn’t get it” points to a breakdown in clear, explicit communication issues in offshore teams. Unlike onsite teams, offshore workers rely heavily on precise instructions where nothing is left to assumption.
For example, when a manager assigns a task and says, “make it look professional,” the offshore hire may not realize this actually means, “use our 2024 brand guidelines.”
Output Gaps Often Reflect Input Gaps
There is an unspoken pressure on remote hires to prove that they are just as skilled, if not more so, than their onsite counterparts.
Yet companies often overlook a simple truth: the quality of output from a remote team is directly proportional to the quality of input they receive.
Hence, the first 90 days are critical. New hires need consistent guidance and feedback, ideally through a dedicated mentor who shows them how things work and closely supports them until they can operate independently.
What’s Often Missing in the Handoff
Delegation is one of the most crucial parts of a new employee’s first few days.
Unfortunately, some managers treat tasks as something to simply “toss over the wall,” leading to breakdowns in delegation:
- No Documented Expectations or SOPs – Standard operating procedures (SOPs) are the backbone of a remote team. Without them, offshore hires are forced into a guessing game. Without clear instructions and guidance on how tasks are done, remote workers, and even onsite employees, are left to improvise.
- No Real Owner of Handoff Success – Accountability drives success. Unfortunately, many organizations face an accountability gap: executives sign the contract, HR handles the paperwork, but no one is clearly responsible for ensuring a new hire’s success in the first 30 days. Moreover, without proper onboarding, onshore peers may view a remote worker as a burden rather than an asset. Meanwhile, offshore hires may hesitate to ask questions for fear of appearing incompetent.
- Feedback Comes Too Late or Not At All – Mistakes can go unnoticed for a long time, especially without regular feedback. Unlike frequent check-ins, delayed feedback can feel more like a performance review than a coaching opportunity. As a result, new hires may develop a fear of failure, becoming hesitant to take initiative, particularly when they are still unclear about expectations.
3 Offshore Handoff Personas That Sabotage Success
Now that we’ve established that a new hire isn’t always to blame for “failing,” who is responsible?
Here are some examples.
#1. The Micromanager Who Won’t Let Go
Some managers fear that an offshore hire will disrupt their well-established processes.
As a result, instead of delegating tasks fully, they hold tightly to control them, even while the remote worker is expected to handle the work.
Illustration:
Mark hires John, a senior developer. However, instead of letting John focus on his tasks, Mark insists on reviewing every line of code as it’s written and requires John to provide updates three times a day.
Unsurprisingly, this makes John feel trapped. Eventually, he stops taking initiative, or worse, begins looking for a new job. Meanwhile, Mark becomes burned out from doing more himself and ends up blaming John for underperformance.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.67/hr
Amor
Candidate ID: 537524
ADVANCED
-
Email management, Microsoft Office, Lead Generation, Google Apps...
INTERMEDIATE
-
Administrative Skills, Business Development, Data Mining, Executive Assistance...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Mourie has worn different hats in her employment in the past 6 years. She took up Information Technology in college. While studying, she helped herself with her school finances by being a working student. She held various roles in the BPO, education, NGO, and finance companies as a Call Center Agent, Office Assistant, Student Assistant, Office Admin Assistant/Data Encoder, and Business Development Consultant.
- In April 2023, she joined an online reputation management business based in the US as a Business Development Specialist where she stayed for 8 months until it ceased its operations.
- With these experiences, she gained proficiency in the following:
- Lead gen using LinkedIn
- Drafting content for social media platforms (LinkedIn, X, and Facebook)
- Marketing research
- Email marketing
- Lead scraping
- Cold-calling
- Appointment setting
- Data encoding
- Telemarketing
- She used multiple applications and tools such as Breakhold, Omni.us, ChatGPT, Yelp, Google Bard, Monday.com, HubSpot, Google Spreadsheets, LinkedIn, MS Dynamics 360, and Snov.io.
- She can start anytime.
- She prefers working full-time on any schedule.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Amor will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Virtual Assistant Business Development Specialist
Industry:
Others
Employment Period:
April 2023 to December 2023 (8 Months)
Duties and Responsibilities:
- Lead Generation and email verification using tools like Reoon, Snov.io, and Hunter.io to avoid email bounced
- Scrapping Leads, Clean, and Verify Existing Leads through online research and email verification tools
- Identify new clients through online research and visiting platforms like YELP, Allbiz, BBB, and so on.
- Create a Dashboard for all Data for easy data monitoring
- Prompts on ChatGPT and other AI needed to make work easier.
- Email Campaigns using Cold Email Software like Snov.io, Breakcold, and Omni.us
- Social Media Management, Draft Social Media content using Vista Social for scheduled posting on Facebook, X (Twitter), and LinkedIn
Business Development Consultant
Industry:
Banking / Financial Services
Employment Period:
February 2017 to June 2018 (16 Months)
Duties and Responsibilities:
- Responsible for making first contact with new clients and establishing strong working rapport.
- Worked closely with clients through follow-up calls to determine their needs to go after and ways to bring new business.
- Recreate telemarketing scripts that will suit best oneself or clients who have very specific business development needs.
- Identify and generate leads through digging and attending certain events to achieve internal pipeline targets and sales leads
- Maintain and update database, and CRM based on results of calls.
Encoder/Office Administrative Assistant
Industry:
Human Resources Management / Consulting
Employment Period:
November 2009 to March 2010 (4 Months)
Duties and Responsibilities:
- Encoded applicants' data in the agency database
- Answer telephone calls and call applicants for updates concerning their application
- Provide administrative support to the agency
- Assist Applicants with their Applications
- Attend/Assist applicants and expat employers during the final interview for job offer
Office Assistant
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
May 2007 to September 2009 (28 Months)
Duties and Responsibilities:
- Provide administrative support to the organization like recording and creating the minutes of each meeting.
- Follow-up sponsorship requests to companies for conventions and other events.
- Perform liaison work related to the function of the organization like assisting members with their license renewal.
- Maintain and update database and files
- Travel and attend national board meetings and conventions to assist officers and do other secretarial tasks.
Call Center Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2006 to December 2006 (5 Months)
Duties and Responsibilities:
- Outbound telemarketing
- Market and promote products (ink and toners) and services efficiency to individuals and companies
- Maintain revenue goals
Student Assistant
Industry:
Education
Employment Period:
October 2003 to October 2005 (24 Months)
Duties and Responsibilities:
- Assist/answer students/parents' inquiries on school matters (enrollments, overload, probationary, exam schedules, etc.,)
- Do clerical work (liquidation report, filing of reimbursement, making/follow-up request, etc.,)
- Maintain and update database and department files (Monthly reports, student grades, faculty loads, grading sheets, etc.,)
- Do liaison works (Distribute memos of department head to faculties or different departments/offices in the university)
Promo Clerk
Industry:
Retail / Merchandise
Employment Period:
December 2002 to May 2003 (5 Months)
Duties and Responsibilities:
- Greet customers and assist them in finding the products they are looking for.
- Answer customer inquiries and provide information on products, returns, and store policies.
- Maintain the store's appearance, and ensure that products are well-organized and presented attractively.
- Maintain a clean and organized work area and adhere to all safety standards.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
December 31, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Email management, Microsoft Office, Lead Generation, Google Apps, Calendar Management,
INTERMEDIATE ★★
-
Administrative Skills, Business DevelopmentData MiningExecutive AssistanceLinkedIn Lead GenerationCold Calling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/15731351524
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: MSI
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
Jennie
Candidate ID: 537433
ADVANCED
-
Customer Service, B2B, Telemarketing, Outbound Calling...
INTERMEDIATE
-
Chat Support, Inbound Calls, Appointment Setting...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Jennie has been working for 5 years in different companies from BPO, Real Estate and Retail industries. She handled different positions such Customer Service Representative, Sales Representative, Appointment Setter, Lead Generation, and Telemarketer. She started working as a Customer Service Representative back in 2007 band started her freelancing in 2020. She's been working with Australian clients and supported the following tasks:
- Cold calling business
- Setting up appointments
- Sales
- Data mining
- Record keeping
- Customer Sevice
- She handle 200-250 calls per day.
- She is proficient in Salesforce, CRM, Google Docs, and Microsoft word.
- Jennie is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Jennie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennie, who takes responsibilities very seriously.
With experience and/or training, Jennie will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Jennie is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2007 to December 2009 (25 Months)
Duties and Responsibilities:
- Work with clients to determine their traveling needs.
- Maintaining a positive, empathetic, and professional attitude toward Attention to Detail customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Reliability Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Multi-tasking Ensure customer satisfaction and provide professional customer support.
Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2011 to April 2012 (12 Months)
Duties and Responsibilities:
- Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations.
- Plan details for travel including transportation and accommodation. Book transportation and hotel reservations on behalf of clients.
- Collect payments and pay fees.
- Skills Resolve travel issues, complaints, and refunds. Meet sales targets and company quota.
- Maintain client information and financial records.
- Communication
B2C Sales Telemarketer
Industry:
Retail / Merchandise
Employment Period:
April 2023 to August 2023 (4 Months)
Duties and Responsibilities:
- Lead Generation Specialist Cold call people/ commercial business using a given phone directory to sell products.
- Answering incoming calls for potential customers.
- Ask relevant questions to understand the customer's queries and requirements.
- Use scripts to provide information about product's features, prices etc. and present their benefits.
- Record the customer's personal information accurately in Google Sheets.
- Data Mining (Generating Leads) Set up appointments and find potential clients.
- Objectives Making calls to follow schedules for installation.
- Sending emails as required.
Telemarketer Appointment Setter
Industry:
Property / Real Estate
Employment Period:
November 2022 to March 2023 (4 Months)
Duties and Responsibilities:
- Cold call people using a given phone directory to sell products.
- Answering incoming calls for potential customers.
- Ask relevant questions to understand the customer’s queries and
- requirements.
- Use scripts to provide information about product’s features, prices etc. and present their benefits.
- Record the customer’s personal information accurately in Google Sheets.
- Data Mining (Generating Leads)
- Set up appointments and find potential clients.
- Making calls to follow schedules for installation.
- Sending emails as required.
- Deal with customer complaints as a Customer Service Representative.
Sales Appointment Setter
Industry:
Others
Employment Period:
November 2020 to April 2021 (5 Months)
Duties and Responsibilities:
- Take the initiative to learn about the company and grow within the role.
- Prioritize which appointments take priority over others to maximize revenue.
- Field outgoing phone calls and convert 50% or more to appointments.
- Develop and distribute reports of each day’s appointments..
- Demonstrate a pleasant disposition with each prospect.
- Properly explain the services to prospective customers when making appointments.
- Complete required call sheets at the end of each day.
Education History
Field of Study:
Psychology
Major:
BS Psychology
Graduation Date:
December 20, 2000
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, B2B, Telemarketing, Outbound Calling,
INTERMEDIATE ★★
-
Chat SupportInbound CallsAppointment Setting
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15658019221
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz 2.80 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $6.69/hr
Rothel
Candidate ID: 537432
ADVANCED
-
Customer Service, Customer Relations, Customer Support, Customer Handling...
INTERMEDIATE
-
Customer Support, Graphic Design, Customer Service, Customer Relations...
Median Rate
$6.69
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.69 per hour or $USD 579.81 per month
Full Time: $USD 6.69 per hour or $USD 1159.61 per month
Remote Staff Recruiter Comments
- Rothel took Elementary Education in college and attended training and online courses for Virtual Assistant. She has been working for around 4 years as a Customer Service Representative for healthcare and home warranty insurance campaigns. She handled international clients.
- As a catalyst in customer service, she is responsible for
- Resolving customers’ queries
- Assisting healthcare providers to check patient insurance eligibility and billing complaints by performing activities such as refunding money and adjusting bills
- Identifying issues, analyzing information, and providing solutions to issues that arise
- Rothel can start ASAP and is amenable to any shift, whether full-time or part-time.
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Rothel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Rothel plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2022 to July 2023 (6 Months)
Duties and Responsibilities:
- Healthcare Account Resolve customers' queries
- Assisting Healthcare providers to check patient insurance eligibility and billing.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2020 to April 2022 (21 Months)
Duties and Responsibilities:
- Home Warranty Account Providing all around customer service resolve customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
- Identified issues, analysed information and provide solution to the issue.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2019 to June 2019 (3 Months)
Duties and Responsibilities:
- Healthcare Account Resolve customers' queries.
- Assisting Healthcare providers to check patient insurance eligibility.
Education History
Field of Study:
Education/Teaching/Training
Major:
Elementary Education
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Customer Relations, Customer Support, Customer Handling, Customer Experience,
INTERMEDIATE ★★
-
Customer SupportGraphic DesignCustomer ServiceCustomer RelationsCustomer Handling
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 248.54 MBPS Upload: 183.76 MBPS
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $9.64/hr
Ryan
Candidate ID: 537284
ADVANCED
-
Administrative Support, Shopify, Team Management, Canva...
INTERMEDIATE
-
Customer Service Management, Virtual Assistant Skills, eCommerce, Social Media Marketing...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Remote Staff Recruiter Comments
- Ryan has been working for 15+ years handling and performing roles such as Technical Support Representative Tier 2, Subject Matter Expert, Executive Assistant and Customer Service Interim Team Manager under these companies - TeleTech Philippines, Convergys Intelligent Contact, Cognizant, Everything Sports (Virtual) and Ibex. He has catered international clients.
- He was exposed and proficient to the following tasks and tools:
- Amazon retail
- FBA
- Order Management
- Inventory Management
- Customer Service
- Technical Support
- Data Entry
- Client Management
- Social Media Marketing
- MS Office
- Sales and Finance
- Leadership and Management Skills
- Back Office Support for Life and Health Insurance Agents
- He has been certified in LIMRA, LEAN and a Six Sigma White Belt holder
- He has expertise in Amazon retail, FBA, and payment processing across both voice and non-voice platforms. While primarily skilled in product listing on Shopify, he possesses a thorough understanding of Amazon's regulations and guidelines.
- He is skilled in SEO, especially in optimizing images, creating product meta descriptions, and choosing keywords.
- He has been a Service Interim Team Manager for 4 years. Responsible in leading and managing a team of retail associates within our fulfillment centers. Playing a critical role in ensuring the smooth operation of our retail department and delivering exceptional customer experiences.
- He's been also Executive Assistant (Virtual) for 2 years that process orders, handle shipping logistics, and ensure timely delivery of products. Exposed to CRM, Shopify, Woo-commerce, data entry, email, and Database. Manages Facebook, Twitter, and Instagram accounts. Worked with senior management to initiate new projects and assist in various processes.
- He has been Subject Matter Expert for 3 years and 1 month as well. Analyzed business problems. Worked with multidisciplinary teams and supported teams in the continuous delivery of quality products and services, enhancing usage and introducing new features.
- He's been a Technical Support Representative for 4 years and 7 months. Assist Microsoft Windows users in properly installing the operating system, essential software offered by Microsoft, patches, trouble shoot and updates, and troubleshooting if any errors are encountered. And, Part of the escalations team.
- He is proficient in using:
- MS Office
- GSuite
- WooCommerce
- Shopify
- CRMs
- Slack
- Monday.com
- Taskworld
- Asana
- Canva
- FB Ads
- AWS
- Chime
- Zoom
- Calendly
- Zendesk
- Salesforce
- Peoplesoft
- Liveagent
- CSC
- Ryan can start ASAP and open to any full-time or part-time roles.
Strongest Behaviors:
Ryan will most strongly express the following behaviors:
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Ryan is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.
Employment History
Subject Matter Expert
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2013 to April 2016 (36 Months)
Duties and Responsibilities:
- LIMRA Certified
- LEAN Certified
- Six Sigma White Belt
- Back-office support for Life and Health Insurance Agents.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Supported teams in the continuous delivery of quality products and services, enhancing usage and introducing new features.
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2008 to June 2009 (11 Months)
Duties and Responsibilities:
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software, and network issues.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Technical Support Representative tier 2
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2009 to March 2013 (42 Months)
Duties and Responsibilities:
- Assist Microsoft Windows users in properly installing the operating system, essential software offered by Microsoft, patches and updates, and troubleshooting if any errors are encountered.
- Part of the escalations team and accepts supervisory calls.
- Assessed the technical complexity of tickets to escalate to the Tier 3 team.
- Performed technical troubleshooting and diagnosis, software installation, and information gathering to keep infrastructure operational.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
Executive Assistant Virtual
Industry:
Retail / Merchandise
Employment Period:
July 2017 to June 2019 (23 Months)
Duties and Responsibilities:
- Process orders, handle shipping logistics, and ensure timely delivery of Certifications products. EF SET English Certificate 71/100 (C2 Proficient)
- Manage day-to-day operations of the e-commerce sports shop, ensuring Social Media Marketing smooth functioning and timely execution of tasks.
- Client Management Honors-Awards
- Manages CRM, Shopify, Woo-commerce, data entry, email, and Database. VIP Employee Recognition
- Track and monitor inbound shipments, ensuring timely delivery and accurate documentation.
- Manages Facebook, Twitter, and Instagram accounts.
- Handled confidential and sensitive information with discretion and tact.
- Developed and maintained automated alert systems for essential deadlines.
- Worked with senior management to initiate new projects and assist in various processes.
Customer Service Interim Team Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2019 to June 2023 (47 Months)
Duties and Responsibilities:
- Process and manage customer orders, ensuring accuracy and timely delivery.
- Coordinating with internal teams such as sales, logistics, and finance to ensure smooth order processing.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through a positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties. (CRM) Desktop Support
Google Ads Expert / E-commerce Assistant
Industry:
Retail / Merchandise
Employment Period:
May 2023 to July 2024 (14 Months)
Duties and Responsibilities:
- Managing product catalogues, processing orders, handling customer inquiries, and implementing marketing strategies.
- Also oversee website performance, ensuring it runs smoothly and attracts customers.
eCommerce Administrator
Industry:
Manufacturing / Production
Employment Period:
October 2024 to July 2025 (9 Months)
Duties and Responsibilities:
- Monitor sales emails coming through our Web site and respond to inquiries and provide accurate information and assistance.
- Monitor hotmail emails coming through our eBay and respond to inquiries and provide accurate information and assistance.
- Responsible for monitoring and managing the back end of our Website to ensure accurate inventory status (In or Out of Stock, correct product listings and displayed and up to date products, etc.).
- Create and organize order files and properly transmit them to the warehouse on a daily basis with accurate information.
- Handle invoices for any purchase orders received via email while ensuring accuracy.
- Apply payments received from customers to their respective accounts or orders as per the provided update from the manager.
- Regularly check our eBay for any disputes and messages, respond promptly and resolve issues to maintain customer satisfaction.
- Responsible for monitoring and managing the back end of our eBay to ensure correct product listings.
- Upload/Entering new products into the Inventory Management Software (CIN7 Core).
- Update tracking numbers into eBay on a daily basis.
- Update the stock sheet count regularly to ensure accurate inventory records.
- Assist with phone inquiries, providing excellent customer service and addressing customer needs and concerns effectively.
- Collaborate with teams to ensure efficient and effective resolution of customer issues and inquiries.
- Assisting the Managers with any tasks that they may require help with including data entry or document editing.
- Execute any requests that come through from management, ensuring timely completion and effective communication.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
January 1, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Shopify, Team Management, Canva, CRM,
INTERMEDIATE ★★
-
Customer Service ManagementVirtual Assistant SkillseCommerceSocial Media MarketingSix Sigma
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15646187442
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: i5
- Operating System: Windows 11
All-inclusive Rate: USD $8.65/hr
Febbie
Candidate ID: 537219
ADVANCED
-
B2C, Call QA, Social skills, Data Entry...
INTERMEDIATE
-
Quality Assurance, Mobile Browser Application, Canva, Data Entry...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
- She was exposed and proficient to the following tasks and tools:
- XUI
- DMDAPI
- Talent Acquisition
- Data Entry
- Customer Support
- MS Excel and Word
- She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
- She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
- She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
- Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.
Strongest Behaviors
FEBBIE JANE will most strongly express the following behaviors:
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
QUALITY ANALYST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2022 to December 2023 (19 Months)
Duties and Responsibilities:
- Quality Assurance Agent for Wayfair Sales Representatives.
- Evaluating agents calls to assure quality.
- Connect with clients regarding the quality of the calls being evaluated.
DATA ENTRY LITIGATION
Industry:
Law / Legal
Employment Period:
September 2022 to December 2022 (2 Months)
Duties and Responsibilities:
- Track customer's records.
- Credit score restoration
- File cases and check their accounts.
APP MANAGMENT
Industry:
Entertainment / Media
Employment Period:
July 2021 to March 2022 (8 Months)
Duties and Responsibilities:
- Research and add live sports update on AATV streaming applications.
- Editing logos
- Schedule prospected customers.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2018 to January 2020 (14 Months)
Duties and Responsibilities:
- Talent Acquisition
- Appointment Setter for medical and maintenance.
- Social Media Monitoring
- Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
- EPA air quality monitoring for Victoria.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2017 to April 2018 (5 Months)
Duties and Responsibilities:
- Appointment Setter
Rostering Coordinator
Industry:
Healthcare / Medical
Employment Period:
September 2024 to May 2025 (8 Months)
Duties and Responsibilities:
- Roster Management:
- Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements.
- Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
- Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
- Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
- Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
- Staff Coordination:
- Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
- Verify the availability of clients and support workers for planned meet and greet sessions.
- Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
- Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
- Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
- Client and Stakeholder Interaction:
- Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
- Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
- Answer scheduling queries via email and phone, providing prompt and accurate information. 10
- Reporting and Documentation:
- Maintain accurate records of staff availability, shifts, changes, and any related documentation.
- Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
- Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
- Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
- Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
- Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
- Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
- General Duties:
- Manage the flow of people and operations, ensuring smooth coordination across departments.
- Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
- Perform other administrative tasks as required to support the overall functioning of the organization.
Technical Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2012 to January 2013 (3 Months)
Duties and Responsibilities:
- We handle sim card and phone activations. We also help top up their phone.
Technical Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to June 2015 (7 Months)
Duties and Responsibilities:
- We diagnose and resolve customers' internet connection issues.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Human Resource Development
Graduation Date:
January 9, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,
INTERMEDIATE ★★
-
Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15699311937
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: DELL
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $14.54/hr
Larien
Candidate ID: 537028
ADVANCED
-
Google AdWords, LinkedIn Lead Generation, Facebook Ads...
INTERMEDIATE
-
Bing Ads...
Median Rate
$14.54
$15.95
if $1 = PHP52
$19.61
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 14.54 per hour or $USD 1260.43 per month
Full Time: $USD 14.54 per hour or $USD 2520.85 per month
Remote Staff Recruiter Comments
- Yen is a Digital Marketing Specialist with 4+ years of experience in running PPC campaigns for Google, Bing, Facebook, Instagram, LinkedIn, and TikTok. He is a graduate of Business Administration with a major in Marketing and Business. He was employed in several companies like digital marketing agency, BPO, and events. He provided his services to local, US, and Singapore-based clients. Currently, he is a full-time Senior Marketing Specialist in a known IT solutions provider in North America and APAC.
- He's been performing and is well-versed with the following:
- Setting up and optimizing search ad campaigns
- Setting up SEM, YouTube, GDN, & Facebook campaign
- Customizing SEM campaigns
- Monitoring and optimizing campaigns
- SEM keyword research
- Managing campaign budgets
- Creating Post-Campaign Reports and Paid Media performance reports
- Conducting Marketing Research
- Manages paid advertising platforms on Google, YouTube, Facebook, Instagram, Twitter, and LinkedIn
- He took training in Google Analytics 4.
- He is proud to share that he, together with his team, was able to minimize the cost-per-lead (CPL) of one of his clients to 15-20%. He also created a tracker for budget control that is still being used on one of his employments to this day.
- He utilizes a number of applications and tools such as Google Analytics, Google Ads Editor, Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook), Looker Studio, Asana, Trello, Meta Business Manager, LinkedIn Ads Manager, and Slack.
- He can start after a 4-week notice.
- He prefers working the mid-shift but is open to a night or morning shift, whether part-time or full-time.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Larien Ray is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Larien Ray plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
PPC Specialist / Paid Media Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2019 to February 2020 (13 Months)
Duties and Responsibilities:
- Monitored performance of 56 search ad accounts for both Google and Bing.
- Keeping the Budget Pacing in check for both branded and generic campaigns.
- Setting up and optimizing search ad campaigns through Google Ads Editor.
- Optimized keyword bids to achieve target ROI
Campaign Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2020 to April 2021 (14 Months)
Duties and Responsibilities:
- Customized SEM campaigns for a US-based digital marketing agency.
- Performed client-requested optimizations to improve campaign performance.
- Closely monitored and optimized campaigns to improve performance indicators and achieve monthly lead targets.
- Conducted regular weekly alignments with the client.
Digital Marketing Optimizer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2021 to October 2021 (6 Months)
Duties and Responsibilities:
- Setting up SEM, YouTube, GDN, & Facebook campaigns
- Optimize campaigns to improve performance
- Creating Performance Reports
- Performing client-requested changes
- Managing campaign budgets
- Monitoring campaign performances
- SEM Keyword Research
PPC Specialist
Industry:
Exhibitions / Event management / MICE
Employment Period:
January 2021 to June 2022 (17 Months)
Duties and Responsibilities:
- Pioneer team
- Creating Media Plans
- Conducting Marketing Research
- Monitoring and Optimizing PPC Campaigns
- Creating Post-Campaign Reports
- Managed Google, Facebook/Instagram & LinkedIn Ads
- Used Google Analytics for landing page insights and traffic acquisition
Senior Marketing Specialist
Industry:
General & Wholesale Trading
Employment Period:
June 2022 to December 2023 (18 Months)
Duties and Responsibilities:
- Creates Media Plan
- Manages paid advertising platforms on Google, YouTube, Facebook, Instagram, Twitter, & LinkedIn.
- Manages paid media budget pacing and allocation.
- Creating Paid Media performance reports using PowerPoint and Excel with Dashboards and insights.
- Coordinates with different workstreams to ensure campaign launch would go smoothly.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing And Business
Graduation Date:
January 1, 2018
Located In:
Philippines
License and Certification: :
- Google Analytics 4 (GA4) Essential Training
Skills
ADVANCED ★★★
-
Google AdWords, LinkedIn Lead Generation, Facebook Ads,
INTERMEDIATE ★★
-
Bing Ads
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/15645395814
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Machinike
- Processor: AMD Ryzen 7
- Operating System: Windows 11
All-inclusive Rate: USD $6.69/hr
Maneka
Candidate ID: 536723
ADVANCED
-
Amazon Product Research, Data Entry, Quality Assurance, Social Media Management...
INTERMEDIATE
-
Graphic Design, Canva...
Median Rate
$6.69
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.69 per hour or $USD 1159.61 per month
Remote Staff Recruiter Comments
- Social Media Management/Content creation (Facebook and Instagram)
- Manual sourcing
- Reverse search sourcing
- Amazon product listing
- Data Entry
- Lead generation
- Product profit/performance analysis
- Tactical Arbitrage
- Keepa
- Revseller
- SellerAmp
- Canva
- Google Sheet
- Microsoft Office Suite
She is amenable to working on any shift schedule for full-time or part-time roles
Predictive Index Behavioral Profile -Scholar
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Kyra is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Amazon FBA Lead Generation Specialist
Industry:
Others
Employment Period:
March 2020 to March 2023 (36 Months)
Duties and Responsibilities:
- Extensive research through cross-referencing various websites and entering data
- Product research and creating top shelf Amazon listings
- Analyze profit performance of products
- Evaluate profitability trends and pricing strategy
Social Media Assistant
Industry:
Others
Employment Period:
January 2023 to August 2023 (6 Months)
Duties and Responsibilities:
- Engaging with followers on both Facebook and Instagram
- Create a following, boost likes and followers for the clients' accounts
- Content Creation and Curation: Creating engaging and relevant content
Amazon FBA Lead Generation Specialist
Industry:
Others
Employment Period:
March 2023 to November 2023 (7 Months)
Duties and Responsibilities:
- Product research & analyzing profit performance of products
- Admin tasks
- Amazon storefront tasks (Repricing)
Education History
Field of Study:
Biology
Major:
BIOLOGY
Graduation Date:
January 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Amazon Product Research, Data Entry, Quality Assurance, Social Media Management, Market Research, Data Analysis,
INTERMEDIATE ★★
-
Graphic DesignCanva
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15999396430
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
Zany
Candidate ID: 536682
ADVANCED
-
Customer Handling, Cold Calling, Virtual Assistant Skills, Administrative Support...
INTERMEDIATE
-
Customer Service, Administrative Skills, Cold Calling...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Zany has a bachelor's degree in political science. After that she also proceed courses in Professional Education, and she has NC II certificate in Bread and Pastry. She has been working for 12 years handling and performing roles such as Customer Service Representative, Online Lead specialist, Virtual Assistant and Call and email support She has catered international clients since most of her work experiences handles clients.
- She was exposed and proficient to the following tasks and tools:
- Customer Service
- Cold Calling
- Administrative Tasks
- Account Payables
- Data Entry
- Client Management
- MS Office
- Sales and Finance
- She has been a Customer Service Representative for 8 years. Responsible in calling leads interested in selling their properties. By collecting details of the owners.
- She's been also Online Lead Specialist for 5 months that process lead management.
- She has been a Virtual Assistant for 1 year and 7 months as well. Responsible in collecting data, assisting the nurses, schedule management, sales and monitoring account payables.
- Shes been an Online Nurse Assistance for 1 year and 3 months. That proactively do calls and answer inquiries through emails or chat.
- Zany can start ASAP and open to any full-time or part-time roles.
Strongest Behaviors
Zany will most strongly express the following behaviors:
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; Private.
- Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Zany Zither is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts. Much more technically than socially oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.
Employment History
Virtual Assistant
Industry:
Consumer Products / FMCG
Employment Period:
June 2021 to July 2023 (25 Months)
Duties and Responsibilities:
- Make phone calls and report it to the client.
- Offer business solar panels to customers located in New York
- exposed to sales.
- Inbound calls
Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
March 2020 to January 2021 (10 Months)
Duties and Responsibilities:
- Assist care giver and registered nurses.
- Get detailed information.
- Assisting nurses, requesting shifts, call nurses with request.
Rocket Station Virtual Assistant
Industry:
Accounting / Audit / Tax
Employment Period:
October 2019 to March 2020 (5 Months)
Duties and Responsibilities:
- Data Entry
- Administrative tasks
- Accounts payable
- Monitor payments.
Online Lead specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2011 to October 2019 (105 Months)
Duties and Responsibilities:
- Lead generation
- collect identified information of the leads.
- Cold Calling
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2011 to October 2019 (98 Months)
Duties and Responsibilities:
- Customer Support
- Data Entry
- Escalate concerns.
- Provide assistance with the customers.
Customer Support
Industry:
Healthcare / Medical
Employment Period:
June 2021 to January 2024 (31 Months)
Duties and Responsibilities:
- Inbound and outbound call support.
- Handled administrative tasks
- Assigned to assist nurses with timesheet concerns during after office hours.
- Contact facilities to check the need for nurses
- Contact nurses for shift covers.
Education History
Field of Study:
Political Science
Major:
Political Science
Graduation Date:
March 30, 2012
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Handling, Cold Calling, Virtual Assistant Skills, Administrative Support, Customer Service,
INTERMEDIATE ★★
-
Customer ServiceAdministrative SkillsCold Calling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: desktop
- Processor: i5
- Operating System: Windows 11
All-inclusive Rate: USD $10.78/hr
Yves
Candidate ID: 536361
ADVANCED
-
Video Editing, Adobe Premiere Pro, Adobe After Effects, Ableton Live...
INTERMEDIATE
-
Social Media Management, Canva, Graphic Design...
Median Rate
$10.78
$11.70
if $1 = PHP52
$14.08
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.24 per hour or $USD 801.01 per month
Full Time: $USD 10.78 per hour or $USD 1868.82 per month
Remote Staff Recruiter Comments
He has been working as a freelance video editor for more than 5 years now.
Aside from being an editor, he is an accomplished digital marketer and has worked on the following tasks:
- Developing Marketing Strategies
- Campaign Planning and Execution
- Digital Marketing
- Social Media Advertising
- Graphic Design
Industries he worked on include digital marketing, real estate, video companies and social media influencers.
He has managed real estate media projects for agents, walkthroughs, map videos, drone footages and similar content within the real estate industry.
As a video editor he is skilled in the following:
- Video Editing
- Content Enhancement
- Copy Editing
- Transitions and Effects
- Music Video Editing
- Audio and Sound Editing
He is adept in using the following tools/software:
- Adobe Premiere Pro
- Adobe After Effects
- Adobe Photoshop
- Capcut
- Vegas Pro
- Canva
Predictive Index Behavioral Profile - Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work.
Yves Luigi will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Yves Luigi is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make
changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Yves Luigi will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.
Employment History
Video Editor
Industry:
Property / Real Estate
Employment Period:
September 2023 to November 2023 (2 Months)
Duties and Responsibilities:
- Edit 6-8 long form Youtube real estate videos.
- Coordinate with the team for revision and back up editing.
Video Editor
Industry:
Environment / Health / Safety
Employment Period:
July 2023 to August 2023 (1 Months)
Duties and Responsibilities:
- Edit 2-3 long form videos for Facebook/Instagram weekly.
- Edit 5-7 short form videos for Youtube shorts and Social Media Page weekly.
Marketing Head
Industry:
Education
Employment Period:
March 2019 to July 2023 (52 Months)
Duties and Responsibilities:
- Developing Marketing Strategies
- Team Leadership
- Campaign Planning and Execution
- Digital Marketing
- Social Media Advertising
Video Editor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2019 to July 2023 (52 Months)
Duties and Responsibilities:
- Editing Videos
- Improving Content
- Editing Copies
- Adding Transitions and Effects
- Editing Music Videos
- Adjusting Audio and Sound
Education History
Field of Study:
Medical Science
Major:
Medical Technology
Graduation Date:
January 25, 2023
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Video Editing, Adobe Premiere Pro, Adobe After Effects, Ableton Live, Adobe Photoshop,
INTERMEDIATE ★★
-
Social Media ManagementCanvaGraphic Design
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15603806767
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: i5-11400H
- Operating System: Windows 11
All-inclusive Rate: USD $8.65/hr
Sarah
Candidate ID: 535956
ADVANCED
-
Customer Relations, Lead Generation, Cold Calling, Sales...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Remote Staff Recruiter Comments
- Jane has been working for almost 10 years with a solid foundation in Tech-Sales and Technical support, Senior SalesSpecialist and Chat Reservation Specialist within the BPO industry.
- She supported the following tasks:
- Troubleshooting software issues, offering plan upgrades, and handling customer escalations
- As a Senior Sales Specialist, she effectively resolved customer concerns and queries, offered relevant add-ons, and conducted follow-up calls. In her role as a Chat Reservations Agent, she assisted customers in booking flights and hotel reservations also gained experience in lead generation, Skip tracing and client communication. She went above and beyond by managing Facebook ads, creating business advertisements, and handling various responsibilities on social media.
- She is currently working as a part-time Real Estate Virtual Assistant to a client based in the US where her responsibilities include test blasts, cold calling, managing property appointments, and lead generation.
- She is adept at using tools and applications like Mojo, Slack, Salesforce,and Zillo.
- She can start immediately for any full-time position.
Predictive Index Behavioral Profile- Analyzer
Strongest Behaviors
- Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
- Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
- Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.
Behavioral Summary
Sarah Jane is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.
Employment History
Virtual Assistant (Real Estate)
Industry:
Property / Real Estate
Employment Period:
June 2022 to October 2023 (16 Months)
Duties and Responsibilities:
- Pulling up a list of leads/prospects and doing contact skip tracing. Send text blasts and do cold calls on the list of leads.
- Assign appointments for property visits and scheduled callbacks. Do property comparable.
- Follow-up on nurtured and stale leads.
- Reports daily to the client.
Virtual Assistant (Real Estate)
Industry:
Property / Real Estate
Employment Period:
February 2022 to May 2022 (3 Months)
Duties and Responsibilities:
- Pulling up the list of leads/prospects and doing contact skip tracing.
- Send text blasts and do cold calls on the list of leads.
- Assign appointments for property visits.
- Collect leads from CRMs and call them for cash offers.
- Do comparables for properties.
- Follow up on warm and hot leads until the closing in escrow.
- Create and manage Facebook ads.
- Create layouts and designs for business advertisements and job postings on all the company's social media platforms.
- Reports daily to the CEO.
Senior Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2018 to March 2022 (44 Months)
Duties and Responsibilities:
- Take inbound calls and resolve customers' concerns and queries (billing, payments, account management, installation queries, products and services FAQs).
- Offer add-ons, plan upgrades and services/products that customers are not subscribed to.
- Do follow-up calls on customers who declined the offers.
Chat Reservations Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2017 to July 2018 (17 Months)
Duties and Responsibilities:
- Assist customers in booking their flights and hotel reservations online.
- Book flights and hotel reservations for travelers who aren't comfortable processing the tickets online.
- Offer in-flight services and add-ons such as meals, baggage and entertainment.
- Process payments for customers using the IVR system by phone.
- Call travelers who submitted complaints.
Tech Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2016 to August 2016 (3 Months)
Duties and Responsibilities:
- Take inbound calls and troubleshoot customers' accounting software.
- Offer plan upgrades for their business needs.
- Offer services and products that customers aren't subscribed to.
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2013 to April 2016 (30 Months)
Duties and Responsibilities:
- Take inbound calls and troubleshoot customers' antivirus software.
- Offer plan upgrades and subscription renewals.
- Scrub lists of customer escalations.
- Take inbound calls for customers who plans to cancel their subscription and offer renewals or upgrades to retain them.
Cold Caller
Industry:
Property / Real Estate
Employment Period:
December 2023 to January 2024 (1 Months)
Duties and Responsibilities:
- Send text blasts and make cold calls on the list of leads provided.
- Assign appointments for property visits and scheduled callbacks.
- Follow-up on nurtured and stale leads.
- Reports daily to the client.
Trainer / Lead Generation Manager
Industry:
Property / Real Estate
Employment Period:
February 2024 to July 2025 (17 Months)
Duties and Responsibilities:
- Execute lead generation campaigns (cold calling, SMS marketing & cold mail marketing).
- Use CRM systems to track, organize, follow-up and nurture leads.
- Create and maintain lists of landowners/homeowners for outbound campaigns.
- Scrubbing data and skiptracing.
- Cold calling.
- Answer inbound inquiries via calls and text messages.
- Qualify leads and do property comparable.
- Identify and engage prospective leads through online research, social media and real estate portals.
- Reports to the general manager and CEO.
- Train new cold callers and assist them in the first 2 weeks of nesting.
Cold Caller / Lead Generation Specialist
Industry:
Property / Real Estate
Employment Period:
July 2025 to August 2025 (0 Months)
Duties and Responsibilities:
- Use CRM systems to track, organize, follow-up and nurture leads.
- Create and maintain lists of homeowners for outbound campaigns.
- Scrubbing data and skiptracing.
- Cold calling.
- Answer inbound inquiries via calls and text messages.
- Identify and engage prospective leads through online research, social media and real estate portals.
- Reports to the general manager and CEO.
Education History
Field of Study:
Engineering (Electrical/Electronic)
Major:
Electronics and Communications Engineering
Graduation Date:
March 30, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Relations, Lead Generation, Cold Calling, Sales, Skiptrace,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/18125697355
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.65/hr
Kim
Candidate ID: 535430
ADVANCED
-
Zendesk, Salesforce CRM, Shopify, Google Apps...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.67 per hour or $USD 664.88 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients.
- Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
- She was exposed to the following tasks:
- Order Management
- Shopify Management
- Customer Support
- Invoicing
- Email Support
- Chat Support
- SMS Support
- Inventory and Fulfillment
- Data Entry
- Scheduling
- Quality Assurance
- Handled 4 team members
- Recruitment
- Reconciliation
- Product Research
- Administrative Tasks
- She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
- She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Reconciliations Officer
Industry:
Banking / Financial Services
Employment Period:
September 2011 to July 2012 (10 Months)
Duties and Responsibilities:
- Reconciled all assets held on behalf of ANZ’s clients.
- Investigated and cleared variances/breaks from reconciliations.
- Ensured all breaks were resolved and cleared within a given timeframe.
- Cross-trained on mutual funds and equity processes for leave coverage.
- Stakeholder communications regarding outstanding balance.
Virtual Assistant
Industry:
Others
Employment Period:
December 2018 to March 2019 (3 Months)
Duties and Responsibilities:
- Managed administrative tasks, performed research, data entry
- Contact management, inbox management.
- Scheduling management, booking, and planned travel.
Recruitment Officer
Industry:
Human Resources Management / Consulting
Employment Period:
July 2014 to January 2015 (6 Months)
Duties and Responsibilities:
- Sourced, screened, evaluated, and processed applicants based on qualifications.
- Analyzed interview results and verified references.
- Recommended and coordinated interviews with hiring managers.
- Handled phone interviews, arranged candidates for face-to-face interview.
- Builds and maintains a client database
- Handles general data administration and paperwork
Programs Data Entry Assistant
Industry:
Education
Employment Period:
March 2019 to July 2019 (4 Months)
Duties and Responsibilities:
- Tasked with administrative duties.
- Client communication and email support.
- Scheduling management.
- Analyzed reports and processed data entry.
E-Commerce Customer Support Lead
Industry:
Retail / Merchandise
Employment Period:
July 2020 to March 2021 (8 Months)
Duties and Responsibilities:
- Led customer support operations, overseeing escalations and team coaching.
- Streamlined email response, workflows, improving efficiency and resolution times.
- Investigated and resolved Shopify, PayPal, and Amazon chargeback cases.
- Recommended, systemized, and streamlined playbook and FAQs.
- Administered quality assurance for tickets handled.
- Handled ReAmaze email support, including refunds, returns, order tracking.
- Shopify management, updated product listing and resolved discrepancy.
- Conducted fraud investigations related to order processing and fulfillment.
- Google Suite (Sheets and Docs)
- Shopify
- ReAmaze (CRM)
- Asana
- Google Drive, Droopbox
- CJ Dropshipping, HSKU, Zendrop
- Shopify, Amazon, PayPal (Chargeback)
- Time Doctor
- Slack
Fulfillment E-commerce Specialist / Customer Support
Industry:
Retail / Merchandise
Employment Period:
July 2019 to April 2025 (68 Months)
Duties and Responsibilities:
- Managed Shopify operations—product listings, pricing, and inventory.
- Created and managed print on demand (POD) products via Gooten.
- Resolved Shopify issues, fixed product data and inventory discrepancies.
- Coordinated with suppliers and warehouses for fulfillment and shipping.
- Streamlined data entry and performed regular data cleanup.
- Managed product assets, large data sets processing, and data management via Google Drive and Dropbox.
- Updated listings and maintained consistent formatting.
- Researched fashion trends and wrote SEO-friendly titles and descriptions.
- Handled Zendesk email support, including refunds, returns, order tracking.
- Engaged followers on social media (Instagram), replied to comments, and built community.
- Monthly financial report data entry.
- Google Suite (Sheets and Docs)
- Shopify
- Zendesk
- Google Drive, Dropbox
- Gooten (POD)
- Whiplash
- Harvest (time tracker)
- Slack
Email, Chat, and SMS Customer Support Specialist
Industry:
Others
Employment Period:
December 2015 to December 2018 (36 Months)
Duties and Responsibilities:
- Managed customer inquiries via email, chat, and text.
- Escalation of report to marketplace integrity team.
- Handling account issues, refunds, reviews, and disputes.
- Provided technical support and fraud investigation for seamless user experience
- Google Suite (Sheets and Docs)
- Salesforce
- Trello
- Google Drive, Dropbox
- Upwork (time tracker)
- Slack
E-Commerce Customer Support Specialist
Industry:
Retail / Merchandise
Employment Period:
August 2023 to December 2023 (3 Months)
Duties and Responsibilities:
- Managed Shopify product listings, including descriptions, SKU, pricing, and images.
- Resolved Shopify and Klarna chargeback disputes and improved customer dispute resolution.
- Provided Dutch email customer support via Strato, translated via DeepL.
- Handled supplier communication for missing, returned, or modified orders.
- Streamlined data entry processes, FAQs, and email templates.
- Google Suite (Sheets and Docs)
- Shopify
- Strato (CRM)
- Google Drive
- Notion
- RegWiio (Dropshipping tools)
- Klarna (Chargeback)
- Time Doctor (time tracker)
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Zendesk, Salesforce CRM, Shopify, Google Apps, Microsoft Office, Trello, Asana, Email Support, Product Listing,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17820829028.png
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80GHz
- Operating System: Windows 11
All-inclusive Rate: USD $13.56/hr
Nathanael
Candidate ID: 535033
ADVANCED
-
HTML5, HTML, CSS, CSS3...
INTERMEDIATE
-
Figma, Adobe Photoshop, Adobe Illustrator, UX Design...
Median Rate
$13.56
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 13.56 per hour or $USD 2350.70 per month
Remote Staff Recruiter Comments
He has 9 years of experience in the IT sector and has been employed as a UI/UX designer, and front-end developer.
Industries he worked on include advertising, BPO, and IT consulting.
He has worked with clients from China, India, the US, the UK, and Sweden.
As a front-end developer, he has equipped himself with the following technologies:
- HTML/HTML5
- CSS/CSS3
- JavaScript
- Bootstrap
- Vue/Vue CLI 3
- Vuex
- Vuetify
- Nuxt
- React.js
- Duda
- Fatwire
- Hugo
- Netifly
- WordPress
Figma and Photoshop, and Illustrator.
As a designer/developer, he is skilled in the following:
- UI/UX design
- Front end development
- CMS Development
- Website customization
- Website optimization
- Project management
- Technical management
- Quality assurance
- Designing UI / UX and creating mockups and wireframes
- Creating dashboards, converting PSD into websites, and API integration using HTML5, CSS3, SASS, Vue js/Vue CLI3, Fatwire, Duda, Vuetify, and Javascript.
- Optimizing the websites on different devices (Desktop, Tablet and Mobile)
One of his greatest achievements is developing his own site builder to speed up an existing repetitive process.
He has been involved in developing web applications like dashboard payment systems and internal websites.
He is available to work Full time and can start after 1 week.
Predictive Index Behavioral Profile - Maverick
Strongest Behaviors
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish.
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.
Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
Employment History
Front End Developer UI UX
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2013 to June 2015 (29 Months)
Duties and Responsibilities:
- Converting PSD to HTML
- Optimizing the websites on different devices (Desktop, Tablet and Mobile) using CSS and ensuring it is working on different web browsers (IE, Google Chrome and Firefox)
- Editing existing websites for additional content or features.
- Ensuring the quality of the websites.
Front End Developer / UI UX
Industry:
Employment Period:
June 2015 to June 2017 (24 Months)
Duties and Responsibilities:
- Converting PSD to HTML
- Redesign/Rebuild existing website to become responsive
- Optimizing the websites on different devices (Desktop, Tablet and Mobile) using CSS and ensuring it is working on different web browsers (IE, Google Chrome and Firefox)
- Editing existing websites for additional content or features.
- Ensuring the quality of the websites.
Senior Front End Developer UI UX
Industry:
Employment Period:
July 2017 to February 2020 (31 Months)
Duties and Responsibilities:
- Participate in meetings with the CEO and managers to gather all important information needed from upcoming projects
- Create flow chart base on the requirements using Microsoft Visio
- Motivates, coaches, and mentors' junior members, helping them grow in their craft and broaden their experience
- Support and manage Marketing department to utilize the marketing strategy and to ensure that website used to promote the product is working and easy to use
- Manage and help standardize creative and marketing workflows between each department
- Support and manage Creative department ensuring all work is on brand, technically correct, and of the highest quality
- Edit / Enhance the quality of the photos using Photoshop and Lightroom, this will be use for brochures, banners of the websites and feature gallery
- Creating dashboard, converting PSD into website and API integration using HTML5, CSS3, SASS, Vue js/Vue CLI3, Vuetify and Javascript
- Optimizing the websites on different devices (Desktop, Tablet and Mobile) using CSS and ensuring it is working on different web browsers (IE, Google Chrome, Firefox, Sogou and UC) browser)
Front End Developer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2020 to November 2023 (37 Months)
Duties and Responsibilities:
- Participate in meetings with stakeholders / managers to gather all information / data and suggest possible solution
- Setting up a meeting with UI/UX to constantly syncing with them on how we can improve the project on both UI/UX and Developers perspective.
- Creating investigation / documentation on how to improve the quality of the websites and suggesting tools or technologies to use.
- Creating static websites - Converting Figma to working landing pages then integrate the data from Netlify CMS using Nuxt.js and Hugo
- Optimizing images for better performance
- Checking the performance score in lighthouse and apply possible improvements when creating new templates
- Assist / support the team if there are some challenges
- Ensuring it follow best practices
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 9, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
HTML5, HTML, CSS, CSS3, Sass, Bootstrap, vue.js, WordPress,
INTERMEDIATE ★★
-
FigmaAdobe PhotoshopAdobe IllustratorUX Design
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple
- Processor: i5
- Operating System: MacOS X
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
#2. The Abdicator Who Disappears After Assigning
Meanwhile, there’s another type of manager who is the opposite of the micromanager.
While the micromanager constantly hovers over new hires, an abdicator disappears completely after delegating a task.
Illustration:
Gail is assigned to supervise Anna, a new offshore hire. To get her started, Gail sends an email on Friday at 5 PM with the instructions: “Here is the client data. Please build a 20-slide deck by Monday. You’re the expert, so I’ll leave the creatives to you.”
Anna accepts the task willingly, but she has many questions about the client profile, as she was not given sufficient information. She tries to reach out to Gail, but receives no response over the weekend.
On Monday, Anna is unable to complete the task, leaving Gail frustrated and blaming Anna.
#3. The Assumer Who Thinks “It’s Obvious”
Finally, there’s the assumer, a manager who expects everyone, including new hires, to “just get it” instantly.
This type of manager often has a lot of experience and expertise – but unfairly expects the same level of understanding from everyone else.
Illustration:
Owen has been with the company for a decade and is assigned to monitor Alex, the new offshore hire. On the first day, Owen tells Alex to run the weekly report. While this instruction seems obvious to Owen, it actually involves:
- Pulling data from three different sources;
- Cross-referencing them in an Excel spreadsheet; and
- Sending a PDF copy immediately afterward.
Without this specific knowledge, Alex complied with the instructions as best as he could. He did a standard report and handed it over to Owen who was baffled at the results and ends up berating Alex for not exercising his best judgment – when the latter wasn’t given enough context and background information to begin with.
What Great Handoffs Actually Look Like
The above examples show how easily managers can undermine new offshore hires, often without even realizing it.
Now that we know what not to do, let’s take a look at what effective handoffs look like.
- Shared Understanding, Not Just Assigned Tasks – Assigning tasks is not enough. It’s equally important to explain why a task is being assigned. When a new hire understands the overall business objective, they can make informed decisions and smart pivots when facing roadblocks, rather than waiting for instructions.
- Clear, Documented Expectations and Samples – Create a checklist outlining what a completed task should look like, and include tangible benchmarks. For example, provide examples of finished tasks so the offshore hire can see exactly what “success” looks like and replicate it effectively.
- First 30 Days of Feedback Built-In – A great handoff begins as early as the first week. Spend at least 10 minutes providing feedback to the offshore hire, helping them build confidence in their work. Be clear and encouraging, letting them know that questions are expected and they should never hesitate to ask. This proactive approach helps prevent small misunderstandings, especially in a remote setting.
Fixing the Handoff: A Quick Audit for Leaders
Since we’ve covered what goes wrong in a handoff and who’s responsible, let’s now focus on how to fix it by asking the right questions.
Does Someone Own the Onboarding Process?
If everyone is responsible for the new hire, no one truly is.
Accountability cannot be shared across an entire department. The offshore hire should clearly know who to approach when an immediate issue arises.
Are Deliverables or Outcomes Being Delegated?
Delegation is at the heart of every successful project. When done right, it ensures accountability and helps maintain a high quality of work.
More importantly, proper delegation ensures team members are not left hanging. When they finish tasks early, they know what to do next without having to ask.
What Happens After the First 7 Days?
Onboarding is a marathon. It doesn’t end after you hand over login details.
After the first week, they should be in learning mode with the guidance of their immediate supervisor or mentor. They can observe how their managers work, while managers review their output without micromanaging.
By Day 7, the hire should clearly know what they are expected to master by Day 30.
How Remote Staff Ensures Handoff Success
Handoff and onboarding may seem straightforward; however, they come with nuances that can be tedious and time-consuming.
As a result, many business owners delegate these tasks to outsource providers and Employers of Record like Remote Staff.
For 18 years and counting, Remote Staff has helped Western businesses with administrative support, including onboarding. When it comes to outsourcing, Remote Staff uses a pre-vetting process to ensure candidates are already skilled and experienced in their field.
More importantly, they assign a dedicated account manager to ensure remote workers are properly trained and onboarded, both during the first 7 days and beyond the first 30 days.
FAQs – Offshore Handoffs and Delegation Clarity
Here are some frequently asked questions about failed offshore handoffs and effective delegation for offshore hires.
#1. Why Do Offshore Hires “Fail” Even When They Look Good on Paper?
Skilled offshore workers often don’t fail due to a lack of talent but because they lack context.
When leaders assign tasks without proper SOPs or instructions, the hire is left to guess. And these guesses are often mistaken for poor performance rather than gaps in guidance.
#2. Who Should Own the Onboarding Process?
Onboarding is a shared responsibility, but it should primarily fall on the manager or direct supervisor. Define what success looks like, provide clear examples, and set 30-60-90 day milestones.
If you lack the time or expertise to onboard effectively, you can rely on third parties like Remote Staff, who specialize in offshore onboarding and administration.
#3. How Much Documentation Is Too Much?
The right documentation focuses on speed, not quantity. It becomes counterproductive when reviewing SOPs slows a new hire instead of helping them work faster.
In other words, if your hire spends their first week just reading manuals instead of doing tasks, you’ve fallen into the trap of documentation paralysis.
#4. Can Remote Staff Help with Handoff Planning?
Yes! Remote Staff handles the onboarding process and supports business owners with administrative tasks like payroll, time tracking, and employee assistance.
With these time-consuming duties taken off your plate, you can focus on giving clear instructions for the tasks where you need help the most.
#5. Should I Start with Simple Tasks or Go All-In?
It’s tempting to go all-in, but it’s more effective to follow a crawl, walk, and run approach.
Start with high-frequency, low-risk tasks like checking emails, data entry, filing documents, and backing up data.
If you dump a complex, high-stakes project on a new hire in Week 1, you’re testing their guesswork, not their ability.
Conclusion – It’s Not Hiring Offshore That Fails. It’s the Handoff.
The offshore blame game cannot be won without clearly identifying the ones responsible for a new hire’s success.
No matter how skilled a remote professional is, they are likely to fail in an environment that relies on luck instead of systems. Your input drives the output, your documentation limits guesswork, and your ownership ensures accountability.
In other words, if you provide the right map, the right talent will always find the destination. Without it, even the most skilled offshore hire will get lost.
Need assistance with onboarding?
Syrine studies law while working as a content writer. Outside of writing and studying, she tutors, plans events, and browses social media. In 2021, she published Stellar Thoughts.
