Hire World-Class, High Performing, Vetted Back-Office Admin.
Cut Labor Costs by 70%

• Provide office administration support through bill invoicing and various general administrative tasks.
• Manage email correspondence with external and internal stakeholders, including sales inquiries and general inquiries.
• Maintain and update the database to ensure accurate information.
• Assist with website management, including online live chats and responding to inquiry forms.
• Monitor media channels and marketing content to ensure consistency and effectiveness.
• Assist in sales efforts when needed by contacting prospects, building and maintaining customer relationships, and supporting our product offerings.

• Provide administrative support to managers, the COO, and the CEO.
• Enter daily sales, expenses, and cash flow data into QuickBooks for accurate financial reporting.
• Collaborate with accounting staff to ensure all records are posted correctly and in a timely manner.
• Handle incoming calls and client inquiries, managing email correspondence effectively.
• Prepare and submit timely reports to the supervisor, COO, and CEO.

• Resolve escalated payment issues promptly and efficiently.
• Perform data entry and manage the filing of electronic documents.
• Handle incoming calls and customer inquiries, as well as manage email correspondence.
• Collaborate with case managers, clients, and vendors to ensure effective communication.
• Generate reports and assist in improving standard operating procedures (SOPs).
• Process claims, invoices, and reimbursements accurately.
• Maintain open communication with case managers, vendors, service providers, and clients.
• Summarize reports, enhance SOPs, and submit findings to the manager.

• Write and edit copy for e-commerce platforms to ensure accuracy and appeal.
• Utilize Excel daily to organize and update product information efficiently.
• Conduct data entry, format business documents, and manage large repetitive tasks.
• Perform content maintenance using online vendor portals to ensure up-to-date information.
• Implement enhanced content on digital portals and update as needed or upon request.
• Conduct various quality checks, data scrapes, and special projects as required.
• Report directly to the Content Services Manager or designated representative.
• Communicate effectively and concisely via email.
• Provide project status updates and report any issues to U.S. counterparts in a timely manner.

• Schedule and manage social media posts using SmarterQueue.com.
• Publish articles across multiple WordPress sites.
• Update affiliate links and manage WooCommerce orders efficiently.
• Process invoices and handle payroll tasks accurately.
• Perform data entry in Excel to maintain organized records.
• Conduct internet research to support various projects and initiatives.
• Respond to customer support tickets via Zendesk, ensuring timely resolutions.
• Execute additional ad hoc tasks as required to support team objective

• Real Estate General Admin & Bookkeeping

• Bookkeeping, setting up Intake, Claims, Disbursement, Insurance, Medical Billing, and communicating to the third party Attorneys, Hospitals, Police Dept., Insurance.

• Account Management, Technical Support Representative, Data Entry, Reconciliation and Bookkeeping.

• Fixing Internet issue, Broadband/Fiber, Telephone, TV Support New Zealand Company

• Hotel and Airline reservations, assisting guests in Hilton Hotels, and booking flights in United Airlines

• Coach and Customer Service for advertising company (Craigslist) healthcare, and financial support.

• Handled more than 30 inbound and outbound calls Assisted customers with their plan, billing & technical concerns
• Career Following up on open/pending cases of the customers Processing sales

• Managing the day-to-day activities of the team
• Developing and implementing a timeline to achieve targets
• Daily Team Huddles
• Supporting agents in handling difficult customer concerns Handling escalations Auditing calls

• Provided high-level administrative support to the Executive by managing their calendar, scheduling meetings and coordinating appointments to optimize their time and productivity.
• Facilitated communication between the Executive and internal teams, external partners and key stakeholders, ensuring seamless information flow and timely responses to inquiries and requests. Sourced and reviewed applicant profiles, conducting initial interviews to identify top candidates for key Marketing roles.
• Assisted in the planning and execution of marketing initiatives and campaigns, coordinating with cross-functional teams to ensure alignment with strategic objectives, timelines and budgetary constraints. Conducts research and gathers market intelligence to support Executive in identifying trends, opportunities, and competitive insights, contributing to the development of effective marketing strategies.
• Handled all aspects of events and travel preparations for both business and personal trips, including but not limited to itinerary planning, transportation bookings, accommodation arrangements ensuring a smooth and stress-free travel experience.
• Managed personal tasks and errands including minor bookkeeping both for business and personal expenses for accurate records and financial organization.

• Conducted remote patient intake processes such as gathering medical histories, verifying insurance information, and scheduling telehealth appointments to ensure accurate documentation using EHR systems.
• Assisted healthcare providers with patient consultations and examinations, facilitating the exchange of medical information and ensuring patient understanding of treatment plans and follow up instructions, all while maintaining patient confidentiality and complying with HIPAA regulations
• Conducted coding of medical records, and accurately translating patient diagnoses, procedures and services into ICD-10 and HCPCS codes to support accurate billing.

• Provided comprehensive support to the COO, managing their schedule, coordinating meetings and handling correspondence to ensure efficient communication and workflow management.
• Conducts research, prepared reports, and date for the COO to facilitate informed decision-making and strategic planning, while maintaining confidentiality and discretion in handling sensitive information. Acted as a liaison between the Executive and internal departments, external stakeholders, and executive leadership, ensuring alignment of priorities and effective communication.
• Anticipated the COO’s needs, proactively identifying opportunities for process improvement, risk mitigation and resource optimization, while providing leadership and guidance to support staff.

• Generating Raw leads
• Booking Appointments
• Calendar Management
• Rental Applications
• Negotiating sellers property price
• Lead Qualifier
• Listing Properties in Social Media

• Preparing Listing to Closing documents
• Email Management
• Listing properties available on the Market
• Post Ordering Listing
• Receiving Inbound Calls on behalf of the Client
• Gathering and checking Off Market Homes
• Data Base Management
• Updating Clients website

• Assisting customer's complaint
• Taking care of equipment problems
• Providing billing statements
• Upselling

• Versatile range of services to ease administrative load of childcare centers
• Efficiently manage calendars, appointments, and communication with parents, caregivers, and staff 
• Handle paperwork, data entry, and record keeping for attendance, development milestones, and databases
• Coordinate staff shifts, training, and development programs, and ensure safety protocols and emergency procedures are in place

• Sell products/services to customers
• Negotiate sales contracts
• Ensure customer satisfaction
• Meet sales targets
• Schedule and arrange meetings, appointments, and consultations
• Represent clients in meetings
• Product Research
• Basic Invoice and Accounting
• Inbox Management

• Manage scheduling and respond to client inquiries promptly
• Create engaging content for social media platforms
• Interact with followers and promote special offers
• Assist in content creation and marketing strategies
• Follow up with clients to maintain relationships andencourage repeat business
• Conduct market research
• Assist with bookkeeping duties

• Access to advanced monitoring systems for security, energy consumption, and maintenance tracking in realtime
• Responsibilities include marketing, leasing, and managing the property
• Oversee repairs and maintenance for RTM systems as needed

• Schedule management for high-level executives
• Event planning and coordination
• Travel arrangement and coordination
• Correspondence management
• Specialized tasks to support executives, such as research and project management
• Basic Invoice and Bookkeeping
• Travel Management

• Gathering and maintaining the project info needed from the beginning to the end of the project.  Includes:
  • Gathering trades such as GC or low voltage contractors that may be involved on the project from the client
  • Getting weekly or bi-weekly updates on client’s deliverables
  • Maintain communication with the client and bring in respective internal parties when needed.
  • Keeping Subcontractors aware of schedule changes
• Proactively manage the status of project as they move through the project lifecycle and communicate them to internal areas in a timely manner.
  • Maintain and Update Project Calendar
• Prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions.
• Produce weekly delivery/tracking reports on projects from our procurement system while bringing attention to our procurement department about any missing items on that report.

• Support projects team by coordinating, participating, and managing project management documentation.
  • Includes managing project level tasks and communicating with the assigned party for updates on anything overdue.
  • Monitor project execution aspects to ensure timely contribution by team members.
  • Asking and getting the project sign off from the client
  • Submitting Purchase requests from pre-built templates.
  • Send markups to design / ensure design team finishes any as builts to close project
  • Follow up with docs from installers ie. as builts
  • Compare Invoices to work schedules for discrepancies and report to PM
• Maintain action item tracking to ensure reply and action.
• Assist with development, planning, and execution of meeting agendas and distributes materials.
• Assist with identifying potential bottlenecks in processes and works with management team members to resolve issues.
  • Order Cancellations
  • RMA Coordination
• Liaises with personnel and managers when performing project activities.
• Performs incidental project management including planning, research, analysis and implementation of deliverables and action items. Includes items such as:
  • Finding Subcontractors for trades needed
• Acts as a team lead on small projects.

• Accomplishing any type of research the owner requires including but not limited to market research (for beauty products), programs and apps (SaaS and Food & Delivery apps) doing data analysis, comparison and evaluation, export laws (for the beauty products) in Canada, Mexico, Dominican Republic and Australia, lastly about US Federal grants (how to register, apply and participate).

Project Management Executive Secretary

• Provide full secretarial and administrative support to the project executive management (Vice President, Project Director, Project Manager) to ensure the smooth operation of the executive department operations; handling and preparing correspondences to Client and Subcontractors
• Scheduling meeting and appointments
• Takes meeting minutes; maintain records and files for future use
• Develop and maintain document control processes for efficient management and keeping electronic and hard copies for record and safe keeping.

Project Bid Coordinator (1/12/18 - 6/15/19)

• Review of invitation to bid documents (Inquiry Letter Invitation, General and Specific Instructions to Bidders [GIB/SIB], Pro-forma Terms and Conditions Contract, Standards, Specification, Drawings, etc.) received from Client/Saudi Aramco
• Content table and matrix of responsibility preparation of Technical Proposal documents in accordance with the GIB/SIB and distribution into various department involved (like Procurement, Construction, Engineering and Administration) for the technical, commercial proposal preparation.

Contract Administrator (8/27/12 - 12/31/17)

• Support and assist project management thru administration of contracts and subcontracts  to ensure project milestones are achieved accordingly and faithfully administered in accordance with the terms and conditions of awarded contracts thru functional and effective Contract Administration execution.
• Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Contract Administrator (9/15/08 - 3/02/21)

• Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Sub-contractor Administrator (7/15/07 - 8/31/08)

• Support Company's various projects thru preparation of bid inquiries in accordance with the procedure to potential subcontractors, review and evaluate bids received, prepare commercial bid tabulation, seek management approval and award of subcontract to winning subcontractor/vendor.

Contract Assistant (5/27/06 - 6/30/07)

• Provide help and support to Corporate Subcontract or Contract Administrator(s) in bid preparation and issuance, such as sending letters, fax or emails, following up with subcontractor(s), CD or electronic files burning/copying, photocopying of bid documents, etc.

• Assisting and managing the university/school President with his everyday business/activities/meetings including other task like meeting minutes, correspondences, speeches, etc.

• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
• Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

• Responsible for providing technical assistance and support related to computer systems, or software.
• Response to queries isolates the problem and determines and implements a solution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•  Respond to queries either in person or over the phone.
• Write training manuals.
•  Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about computer usage.
•  Run reports to determine malfunctions that continue to occur.

• To provide outstanding customer service including information on agency product and travel destinations.
• Promote the agency brand and generate sales.
• Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities.
•  Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling.
• To be able to work in an exciting target-driven sales environment as a part of a supportive and dynamic team.
• Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

• Responsible for local brand development and selling to companies who can then distribute to their customers.
• The position includes developing and implementing well thought out marketing strategies, like product launches and loyalty programs, that increase success rate and brand perception.
• Develop marketing strategies aligned with the brand strategy.
• Act as the key liaison between product development and buyers.
• Maintain customer relationships for future purchases and cultivate programs that ensureproducts sell in-store.

• Accomplishes marketing and sales objectives by planning, developing,  implementing,  and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Sustains rapport with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
• Accomplishes marketing and organization mission by completing related results as needed.
• Creating a plans & program for upcoming year and Strategic plan.
• Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
• Plan, organize, and execute marketing and sales programs.
• Act as the point persons for outside, inside and partner sales teams.
• Track market and company sales performance.
• Work closely with marketing teams to create programs.
• Generate leads and drive sales. Gather and report customer intelligence to sales teams.
• Develop marketing plans. Manage vendor contracts.
• Support all company initiatives, give actionable feedback, share best practices, and serve as an advocate and information source for the company.
• Manage marketing budgets.
• Attend trade shows and events to market products.
• Develop effective account conversion strategies to accelerate adoption.
• Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
• Improve forecast performance of business through thorough understanding of underlying demand assumptions.
• Keep abreast of industry trends, competition, and new opportunities.
• Develop and understanding of product line and value chain.

• At the peak of operations, the store employed two additional staff members.
• To promote sales, I developed a successful loyalty program wherein customer is earned free fries and drinks with every sixth order. This program produced an immediate 15% increase in sales. Approximately 25% of customers participated in the program.

• Responsible for all front-line house duties associated with ensuring a superb customer service experience, including meeting, greeting, and attending to the needs of guests.
• Recognized for my excellent rapport with all guests and for dealing with customer complaints in an effective and courteous manner.
•  Worked with maintenance and other staff to resolve complaints and issues quickly.
• Responsible for maintaining accurate accounts
• and efficient guest billing processes.
• Maintained the cleanliness  and  orderliness  of the hotel reception area.
• Undertook general office duties including
• writing correspondence and emails, filing documents, manning the switchboard, accurately recording room bookings and reservations.
• Administered the general petty cash system and floated in an accurate manner.

• Owned the online business
• I started this business while still in college. Promoted the business viasocial media marketing, networking, and word-of- mouth.

• Pioneered revolutionary redesign of store interiors to showcase products and to encourage a higher volume of foot traffic.
• Planned and directed several successful marketing campaigns, including experimental programs to enhance and grow the company's brand.
• Negotiated contracts for advertising and collateral development, determined pricing strategies for products and services, and advised client firms regarding their local sales efforts.
• Responsible for measuring, monitoring, and improving active campaigns.
• Used Photoshop to prepare mailers, brochures, and e-marketing, formatting content and graphics.
• Undertake marketing projects for the benefit of our company.
• You will organize creative campaigns and promotional events that can make a difference for our company's success according to trends and customer requirements.
• Conceiving and developing efficient and intuitive marketing strategies.
• Organizing and oversee advertising/communication campaigns (social media, TV, Radio, Print Billboard, Newspapers Ads, Magazine Ads etc.)
• Conducting market research and analysis to evaluate trends, brand awareness and competition ventures. Initiate and control surveys to assess customer requirements and dedication.
• Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
• Monitor progress of campaigns using various metrics and submit reports of performance.
• Collaborate with managers in preparing budgets and monitoring expenses

• Improved event planning: 30% faster, 25% higher attendance.
• Boosted leads 20% and conversions 15% via marketing campaigns..
• Coordinated and executed events, trade shows, and product launches, increasing brand visibility and awareness among target audiences, and resulting in a 40% increase in social media engagement.

• Ensured 100% accuracy and organization of legal records, documents, and files, facilitating efficient retrieval and review of critical information.
• Developed and implemented an improved records management process, resulting in a 25% reduction in time spent searching for documents and a 15% increase in productivity.
• Demonstrated expertise in maintaining confidentiality and adhering to regulatory requirements, ensuring compliance with laws and regulations governing legal records and documents.

• Aircraft Supplies Oversight: Take charge of controlling and managing aircraft supplies, ensuring availability and accuracy to support smooth flight operations.
• Procurement Management: Prepare and raise Purchase Requests (PRs) and Purchase Orders (POs), ensuring timely and efficient procurement of necessary supplies.
• Team Leader Support: Provide essential support to the team leaders of various departments, contributing to the overall efficiency and effectiveness of ground operations.
• Problem-Solving and Process Improvement: Identify and implement corrective and preventive actions for any issues that may arise within the supply system, proactively ensuring seamless operations.

• Document and Inventory Management: Oversee and maintain control of critical documents and stocks, ensuring accuracy and availability as needed for production processes.
• Purchase Requests (PR) and Purchase Orders (PO): Take charge of preparing and raising PRs and POs, facilitating the procurement process with efficiency and attention to detail.
• Reporting and Memo Preparation: Compile and create detailed monthly reports and memos for departmental meetings, providing valuable insights and updates for informed decision-making.
• Project Documentation Support: Offer essential documentation support to assigned projects, ensuring all necessary records and files are organized and accessible.

• Sales Reporting and Inventory Management: Compile and analyze weekly sales data to generate comprehensive reports. Additionally, oversee stock inventory to ensure optimal levels and prevent shortages.
• Stocks Handling and Logistics: Facilitate the smooth flow of stocks by managing the receiving and dispatching processes, ensuring accuracy and timeliness.
• Financial Transaction Management: Keep track of payment receivables and payables, ensuring that all financial transactions are accurately recorded and managed.
• Document Management: Efficiently handle the filing of documents, both in electronic and hard copy formats, ensuring easy accessibility and organization.
• Area Sales Oversight: Take charge of monitoring and managing sales activities within the designated area, providing regular updates to the management team on performance and opportunities for improvement.
• Customer Service and Issue Resolution: Address customer inquiries or complaints regarding products promptly and effectively. Take necessary actions to resolve issues to customer satisfaction.

• Data Analysis and Presentation Creation: Conduct in-depth analysis of weekly sales reports and proficiently translate findings into engaging PowerPoint presentations for departmental meetings, ensuring clear communication of key insights.
• Communication Management: Efficiently manage incoming and outgoing communications, including calls, mails, and fax transmittals. Provide prompt and accurate responses to requests for information. Additionally, prepare official correspondence to maintain effective inter-departmental communication.
• Workshop and Seminar Coordination: Act as a focal point for departmental workshops and seminars, facilitating ongoing review, development, and enhancement of systems, processes, and services to bolster team productivity and efficiency.
• Document Review and Fact-Checking: Support management by meticulously reviewing and fact-checking documents to ensure accuracy, relevance, and compliance with established standards.
• Vendor and Stakeholder Coordination: Collaborate with vendors, technical specialists, and internal staff to coordinate the preparation and issuance of required documents, ensuring seamless collaboration and project progression.
• Document Control and Storage Management: Oversee the maintenance of the Document Control Library and Electronic Record Storage, ensuring systematic organization and easy retrieval of project documentation, contributing to an efficient workflow.

• Executive Office Representation: Serve as a professional and adept representative of the CEO's office, ensuring all interactions reflect the highest level of professionalism and integrity.
• Confidential Communication Management: Handle sensitive information with the utmost discretion and confidentiality, maintaining a high level of trust in all communications.
• Meeting and Schedule Coordination: Take charge of organizing and managing the CEO's meetings and schedules, providing seamless support for the CEO's engagements. Additionally, offer personalized attention to CEO's guests during visits.
• Logistical Arrangements: Oversee and manage all aspects of CEO travel, accommodation, and other logistical requirements, ensuring meticulous planning and execution.
• Cross-Departmental Collaboration: Facilitate effective communication between various departments, both locally and internationally, to coordinate meetings and ensure thorough preparation for guests, fostering a seamless flow of information.
• Document and Correspondence Management: Maintain a meticulous and up-to-date record of both physical documents and electronic correspondence, ensuring easy retrieval and organized archiving.

• HR Coordinator: Assisting with the hiring process, recruitment, onboarding and offboarding process for departing employees and secondees. Maintaining employee records. Ensuring that employees are aware of and comply with company policy and procedures.
• Timekeeping and Benefit Administration: Administer SAP processing for various employee transactions, including Leave Requests, Overtime, allowances, per diem after business trips, and associated reimbursements, guaranteeing precise and punctual compensation.
• Training and Development Coordination: Take charge of coordinating training sessions, managing vacation schedules, and implementing shift coverage plans to ensure seamless operations.
• Procurement Management: Efficiently oversee the procurement process for raw materials, equipment, plant consumables, and office supplies, ensuring timely availability while maintaining cost-effectiveness during the commissioning until operational stage of the plant.
• Document Control and Management: Serve as the primary custodian for the document library, overseeing systems like Documentum and SharePoint, ensuring accurate version control and accessibility for relevant stakeholders.
• Confidential Administrative Support: Provide dedicated administrative assistance to Manager, Advisers, multiple Shift Foremen and Staff, handling tasks with a high degree of confidentiality and professionalism.
• Environmental Health & Safety Oversight: Act as the focal point for Environmental Health & Safety initiatives, overseeing activities such as Guest In-House training, Safety Near-misses reporting, Behavioral Based Performance assessments, and conducting regular audits for compliance.
• Meeting Facilitation and Reporting: Convene daily meetings and compile comprehensive monthly reports to keep all stakeholders informed and aligned with operational goals.

• Asset Optimization and Risk Mitigation: Actively contribute to the STAMP Project, utilizing critical assessments of plant assets to enhance functionality, prioritize maintenance tasks, and proactively identify and mitigate critical risks for improved overall reliability.
• Equipment Checklists and Workflow Efficiency: Conduct routine reviews of equipment checklists, ensuring accurate data input and corrections within the system to maintain a seamless operational workflow.
• Calendar Management and Conflict Resolution: Skillfully manage the calendar of our esteemed Manager, proficiently scheduling meetings and adeptly resolving potential conflicts to ensure an efficiently streamlined workflow.
• Effective Communication and Information Dissemination: Take charge of the department's communication efforts, including the production of newsletters, reports, presentations, charts, graphs, diagrams, and illustrations, demonstrating a commitment to transparent and effective information sharing.
• Cross-Functional Collaboration and Procurement Efficiency: Collaborate cross-functionally by liaising with stakeholders, generating purchase requests, coordinating with vendors, and overseeing delivery transactions, ensuring a smooth and efficient procurement process.
• Training and Development Facilitation: Facilitate the coordination of training sessions and workshops between vendors and reliability engineers, fostering a culture of continuous learning and development within the organization.
• Logistical Excellence for VIP Guests: Attend to the logistical requirements of Board Members and external guests, ensuring a seamless and professional experience during their visits.

• Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
• Implementing inventory optimization strategies within the company.
• Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
• Negotiating price, quantity, and delivery schedules with suppliers.
• Assessing quotes and compiling a detailed assessment of cost breakdowns.
• Generating quote comparisons and contributing to internal supplier selection based on the quotes.
• Providing solutions to improve company spending and outsourcing.
• Ensure timeliness and accuracy of work prior to submission.
   

Procurement Officer | October 02, 2019-February 20, 2022

• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
• Review quality of purchased products.
• Prepare reports and updates as and when required.
• Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
• Process suppliers’ payment and follow up payments to Accounts Department.
• Provides assistance to Senior Procurement Officer in all aspects.
• Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

• Greet clients and visitors with a positive, helpful attitude.
• Manage meeting room bookings and ensure that everything is in order.
• Keep meeting rooms clean and tidy.
• Schedule and confirm appointments and maintain event calendars.
• Answers all incoming phone calls and dialing international numbers.
• Deal with complaints or problems.
• Manage and maintain petty cash.
• Sort, organize and maintain office records accurately.
• Assisting colleagues with administrative tasks.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mails.

• Processes reservations by mail, telephone, fax or central reservation systems referral.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Assists in preregistration activities when appropriate.
• Monitor, organize and forward emails.
• Maintain records and files.

• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Accommodating general and unique requests.

• Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
• Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
• Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
• Confirm each patient’s insurance eligibility and validity.

• Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

• Assisting customer customer queries and technical difficulties for the service.
• Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

• Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

Account Specialists || January 2022 - May 2022

• Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.

Client Service Associate || June 2021- Dec 2021

• Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

• Labor control & Monitoring. 
• Prepare and Accomplish work permit & safety permit.
• Prepare and Control Documents specifically reports and permits.
• Create daily & weekly report.
• Secure approved plans/blueprint of the project.
• Prepare methodology.
• Prepare work schedule.
• Mapping of daily accomplishments against work schedule.
• Update and Coordinate site engineers and project managers for developments.
• Records and Documents actual activity.
• Ensure the availability of materials, tools & equipment.
• Mobilize and demobilize equipment.
• Conducts punch-listing .
   

• Receive inbound calls and perform outbound calls.
• Update and evaluate customer/client account.
• Correct discrepancies and update customer account statement.
• Setting and collecting rent.
• Handling maintenance request.
• Filling vacant units including setting up appointments for clients.
• Potentially setting budget/value for the property.
• Maintaining and maximize the value of an investment to a property.

• Receive inbound calls and perform outbound calls
• Update and evaluate customer/client account
• Check and Compute credit and debit of account statements
• Correct discrepancies and update customer account statement 
• Troubleshoot and configure system settings and hardware components
• Handling maintenance request
• Create lead of everyday transaction
• Follow up call on discrepant account
• Update customer accounts
• Transmit report to sales team and supervisor
• Prepare and Control all Documents

• Create canvassing material.
• Canvass and purchase supplies, materials, equipment, OEM, & Services.
• Issue Purchase Order.
• Control Documents specifically Purchase Orders and MPR, Permits and Licenses.
• Create lead of daily MPR received and purchases.
• Create records on Purchase Orders and balances.
• Check and Monitor stocks and material arrivals.
• Check and monitor logistics daily pick up of goods and orders. 
•  Expedite urgent materials to site with documentation.
• Acquire daily usage report to site and comparison to planning.
• Prepare a tabulated report on actual usage and forecasted usage.
• Disseminate reports to the respective departments.
• Create a report on discrepant items and damages.
• Inspect actual delivered supplies, materials & equipment.
• Administer account payables to Purchase orders.
• Prepare and acquire company supporting documents for compliance.
• Filling request of License and permits
• Acquire Permits and Licenses for Dangerous Chemicals and Explosives 
• Acquire mobilization permits and request convoy to Philippine National Police

• Manage all basic and detailed operational needs.
• Overseeing the Company’s social media presence and maintaining the corporate website with the external vendor.
• Management and maintenance of documentation added to the in-house CRM.
• High-level diary management and scheduling for both directors to ensure integrated and consistent meetings.
• Maintaining business systems for recording, storing, and querying information.
• High-volume data entry and document processing.
• Management of mailouts and other correspondence.
• Monitoring and updating Company Systems, Policies, and Procedures.
• Diary/calendar management - Coordinating meeting activities including invitations, and agendas.
• Preparation of monthly invoicing and distribution to clients (TBC)
• Preparation of Operational Budgets and quarterly budget re-forecasts.
• Liaise with clients, referral partners, and banking institution representatives.
• Liaise with clients, real estate agents, referral partners, and vendors.
• Assist with proposals and application submissions.

• Handling and Managing Cash Division, New Accounts, Clerical Works, Data Encoding, Check Cheques.
• Ensuring the accuracy of financial documents, as well as their compliance with relevant laws and regulations
• Preparing and maintaining important financial reports
• Preparing tax returns and ensuring that taxes are paid properly and on time
• Evaluating financial operations to recommend best practices, identify issues and strategize solutions, and help organizations run efficiently
• Offering guidance on cost reduction, revenue enhancement, and profit maximization and Conducting forecasting and risk analysis assessments

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office budget.

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other administrative tasks, if required.

• Maintaining executive's agenda and assist in planning appointments, board meetings, conferences
• Attending meetings and keep minutes
• Receiving and screening phone calls and redirecting them when appropriate
• Receive and screen phone calls and redirect them when appropriate
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
• Make travel arrangements for executives
• Handle confidential documents ensuring they remain secure
• Prepare invoices or financial statements and provide assistance in bookkeeping
• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective order
• Maintain electronic and paper records ensuring information is organized and easily accessible
• Conduct research and prepare presentations or reports as assigned

• Provides high-level administrative support and assistance to the Executive Director and/or other assigned leadership staff.
• Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.
• Arranges travel and accommodations for executives.
• Schedules and attends meetings on behalf of executives, taking notes and recording minutes.
• Receives incoming communication or memos on behalf of senior staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff.
• Performs office tasks including maintaining records, ordering supplies, and performing basic bookkeeping.
• Performs additional duties as assigned by executives.
• Performs other related duties as assigned.

• Co-ordinate, file and maintain branch documents and records, including details of the executive committee and other key contacts.
• Ensure any relevant correspondence from head office received by other executive committee members is brought to the committee's attention at meetings.
• Working with the Chair, and in a timely manner, prepare and communicate agendas and meeting notes/minutes for committee and statutory branch meetings, e.g. AGMs, to relevant members and attending IOSH staff/Relationship Managers.
• Correctly follow the process for AGM nomination forms and meeting agenda.
• Arrange meetings and notify committee members and their Relationship Manager with the details.
• To attend meetings of the executive committee, take minutes of the meeting, and to record the minutes in a suitable format.
• To provide a copy of the executive committee meeting minutes to staff at head office.

Generate client leads to buy, sell, and rent a property. Counsel clients on market conditions, prices, and mortgages Develop a competitive market price by comparing properties

• Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf 
• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary

• Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback Identifying and approaching potential new companies or individuals to engage as clients
• Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities

• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc., and present their benefits
• Ask pertinent questions to understand the customer’s requirements

Maintaining and updating records Counting materials, equipment, merchandise or supplies in stock Reporting discrepancies between physical counts and computer records Receive and inventory stock

• Planned, coordinated and controlled daily operations of Estimating, Department.
• Managed office operations, scheduling, and inventory of PO for vendors.
• Fostered client and vendor relationship building through consistent and effective communication.
• Maintained work safety and followed established operating procedures and practices.
• Defined and understood team member responsibilities to enhance group efficiency and performance.
• Documented business requirements, functional specifications, and training procedures.
• Handles employees’ relations and governmental benefits per employee.
• Process governmental permits and process BIR forms for the company.
• Bid Log tracker for the company's follow up for the company owners abroad and vendors.

• Responsible for checking of email for every day, setting of appointments to tenants for ocular visits.
• Responsible in making the calendar of schedule of the employees in the operations team.
• Responsible in monitoring the Internal. Order. and liquidation for operation teams to accounting department.
• Responsible in collation of financial reports and taking deadlines a head of time for submission of reports.
• Monitoring admin employees work attendance and performance evaluations.
• Responsible in budget preparation for mall operations conducted by the Assistant Mall Manager / Mall Manager. 

• Responsible in checking of the 201 files that is being endorsed by the auditors and act as the control point in the process.
•  Responsible in monitoring the trackers for the hired  employees.
•  Responsible in printing the contracts which includes the agreements, salary, and benefits that each employee will be getting.
• Responsible in keeping and monitoring the 201 files that is being pull out by the recruiters and managers.
• Input data in people soft for all active hires after onboarding.
• Onboarding of successful candidates and collation of requirements.
• Sourcing of candidates for accounts. 

• Assists in the documentation process related to the sale of our existing projects.
• Calls the site offices / showrooms if there’s any update in sales.
• Accepts all documents (Purchase Agreement, Requirements of the clients), payments received from sites / showroom. Ensures completeness of information in documents received before routing it to the concerned departments (accounting, legal, treasury, executive etc.).
• Responsible in transmitting any documents for client’s copy such as Approved Purchase Agreement, Contracts etc.
• Responsible in any concerns / inquiry of other departments about the status of each account / unit sold per project.
• Responsible in any inquiry of salespeople from site / showroom concerning their booked account like status of the Official Receipts of their clients, about holding of checks for deposit, etc.
• Make a proper and organize filing of the requirements submitted by the clients and see to it that all the requirements are complied with.

• Acquired knowledge and skills on Teaching hotel and restaurant operations.

• Worked as a front office agent of the hotel.
• Acquired knowledge and skills on checking in and out of the guest.

• Worked at the Banquet Sales, and Corporate Office
• Kitchen operations. Acquired Knowledge and skills on various
• Operations and procedure on both Office and Kitchen Procedures by assisting in filling files and preparation in the kitchen operations. 

• Worked at the Kitchen Sections of the Restaurant and Front of the House.
• Acquired Knowledge and skills on service and operation of Food and Drinks by assisting the daily operation of the restaurant.

• Maintain and update media distribution lists Set up and participate in internal and external.
• meetings: take the minutes of the meeting and follow through on timelines and deliverables.
• Oversee client communications and manage the respective resources in a client “library.”
• Participate in client and account team interaction, assist in creating client meeting and call reports, activity reports, status documents, and result reports
• Monitor, track, and clip all editorial and social media coverage of clients and competitors.
• Quality Control all the documents generated for spelling and formatting to ensure logos are perfectly placed, aligned accordingly – briefing documents, WIP documents, concept paper, minutes of meeting, content articles, clippings report, etc.
• Manage the calendar and schedule (internal and external appointments) for the team
• Administrative support to Account Manager on corporate documentation including trackers, presentations, reports, and others.
• Manage and safe-keep all company-related documents and account assets in a systematic order.
• Managing the timeline for reports and documentations – WIP documents, Minutes of
• Meeting, Coverage Report, Briefing Document, Debrief report, etc.
• Prepare and compile the regular client reports.(weekly, monthly, quarterly) and quarterly business updates

• Drafting responses for emails
• Assisting with unsubscribe/scrubbing email addresses; and responding to easy membership emails
• Downloading current attendee list for each conference. for the week to use as the excluded contact list in any marketing sends.
• Populating program in clear format into consolidated spreadsheet
• Creating agenda of program in EA
• Drafting agendas for all committee meetings for all conferences
• Creating session chair kits
• Creating templates for new committee invitations for each conference
• Managing/cleaning HubSpot databases