Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

Name: Professional Appointment Setters, Appointment Setters for Hire
Author: Raf

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Appointment Setters

Many business owners struggle to keep following up with leads and prospects to maintain a customer pipeline.

This is where appointment setters come in. They can engage and follow up with your prospects to keep them interested so you can focus on growing your business.

Scroll deeper to learn more about how appointment setters can do the same for you.

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Your Business Website/Name of Your Business: *

Company Email: *

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*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $7.67/hr

Jikki

Candidate ID: 557764

Sales Appointment Setters

ADVANCED

Email management, Cold Calling, Outbound Appointment Setting, Salesforce CRM...

INTERMEDIATE

Email Lead Generation, Inbound Lead Generation...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Eastern Standard Time US Pacific Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

Evaluation Comment:

He worked in the BPO industry for 8 years, more in sales accounts, telecommunications, and IT cloud solutions (RingCentral) working as an account partner manager, selling products and services.
He is also doing appointment setting to discuss leads, performance and promotions, and after-sales support.
He has experience as a Business Development Representative whose main tasks is to manage emails, cold calling, and appointment setting.
Has set up sales operations from scratch and managed end-to-end sales processes, including cold calling and client onboarding.
He has extensive experience in sales, lead generation, and CRM management, coupled with a strong analytical and operational focus, positions him as a strong candidate. His behavioral profile further underscores his suitability for this role, emphasizing his ability to deliver results with precision and reliability.

Tools:

Salesforce
Close
RingCentral
Skype
Zoom
Google Suite
Microsoft Office
NiceCXone
Avaya
MS Teams
Slack
Calendly
Facebook Account and
Business Manager
Rio CRM

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary
Jikki is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Alyssa Kay, who takes responsibilities very seriously.

Employment History

SALES DEVELOPMENT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2023 to March 2024 (7 Months)

Duties and Responsibilities:

Cold calling

PARTNER ACCOUNT MANAGER

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2020 to June 2023 (40 Months)

Duties and Responsibilities:

Lead Qualification and Sales Pipeline Management
Appointment Setter/Inbound & Outbound Calling
Email/Calendar Management

TECHNICAL AND SALES SPECIALIST

Industry:

Telecommunication

Employment Period:

May 2019 to December 2019 (7 Months)

Duties and Responsibilities:

Inbound Calling
Troubleshoot
Upsell
Device Insurance

SALES AND BILLING CHAT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2017 to May 2019 (19 Months)

Duties and Responsibilities:

Expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services
Use problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

Sales Development Representative

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2024 to January 2025 (7 Months)

Duties and Responsibilities:

Contact and qualify potential customers
Collaborating with the sales team
Participating in sales meetings
Scrapping/Lead Generation
Appointment Setter
Email Management

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Call Center Management

Graduation Date:

March 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Email management, Cold Calling, Outbound Appointment Setting, Salesforce CRM, B2B Lead Generation, Chat Support, Customer Relations, Data Entry, Sales Management, Calendar Management, RingCentral, Microsoft Office, Google Apps,

INTERMEDIATE ★★

Email Lead GenerationInbound Lead Generation

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: N/A
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: -
Processor: default
Operating System: Windows 11

All-inclusive Rate: USD $9.14/hr

May

Candidate ID: 546328

Customer Support Telemarketers Appointment Setters Phone Support Agents

ADVANCED

B2C Telemarketing, Customer Support, Customer Service Management, Training and Development...

INTERMEDIATE

Outbound Sales...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

May is a seasoned customer service and sales professional with 10 years of collective experience. She acquired a degree in Business Administration majoring in Marketing Management. She started her career in a local construction company as a Sales Assistant. After 11 months, she transferred to Singapore with her husband where she joined retail, spa, training and research, and contact center as a Customer Service Executive and Business Development Executive. She moved back to the Philippines to look after her growing daughter and she is keen to land remote work.
Her decade-long experience made her an expert in
- Telemarketing
- Data mining
- Cold-calling
- Email marketing
- Appointment scheduling
- New employee training
- Customer service via phone calls, emails, and chats
- Conflict resolution
- Supporting marketing activities such as website updates, newsletters, and event organization
She adeptly used Mailchimp, Canva, Meta Business, client-specific CRM, Salesforce, Pipedrive, Sprinkler, Omni, and Microsoft Office Apps (SharePoint, Excel, Word, PowerPoint, Outlook, Teams).
She can start anytime.
She is amenable to a graveyard shift, whether part-time or full-time.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
Works steadily at an even pace; most productive with fewer interruptions.

Behavioral Summary

May is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Employment History

Customer Service Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to July 2023 (51 Months)

Duties and Responsibilities:

Manages customer careline channels including incoming and outgoing calls, emails, website chats, and social media chats in an effective manner to achieve brand recognition and customer loyalty.
Ensure the precise entry and continual updates of project-related data within the document management system.
Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
Coordinate with internal departments and other agencies (logistic partner & Nestle Marketing team) to resolves customer enquiries.
Ensure all the customer interactions are updated on a daily basis into Nestle database tracking system.
Extend recommendation for improvement in service process and service operation to achieve service excellence.
Active support in marketing activities like website updates, newsletters and event organizing.
Assist in the preparation of regularly scheduled reports (Daily, Weekly, Monthly reports)
Skilled in negotiation and dealing with complaints In charge on training and delegating work of new careline/staff in the department.
Occasional event management support.

Business Development Executive

Industry:

Consulting (Business & Management)

Employment Period:

August 2015 to September 2018 (37 Months)

Duties and Responsibilities:

Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets.
Contacting potential clients via email or phone to establish rapport and set up meetings for Business Development Managers. Handle administrative requests and queries from Business Development Managers.
Write and distribute email, correspondence memos, letters, faxes and forms
Create templates, forms and design request.
Assist in the preparation of regularly scheduled reports (Sales Closed, BD Tracking, GeBiz Report, Petty Cash Claims)
Develop and maintain a filing system. Create and update records and databases.
Planning conferences, team meetings and taking detailed minutes.
Preparing PowerPoint presentations and sales displays
Active support in marketing activities like website updates, newsletters and event organizing.
Organize “Public Seminar” every month. (2 public seminar per month).
Create promotional materials like e-mailer to blast every week.
Assist coordinators and participants during their registrations.
Organize facilities and manage all events’ details such as training materials, catering, location, participants list, observers, and equipment.
Research suppliers for training venues. Perform necessary site visit and liaison with venue on project operational requirements.
Pre-qualify suppliers and submit to management for approval.
Assist coordinators for the application of training grant in SG
Promote product and services included public seminar content through cold calling
Cultivation of leads
Schedule appointments for Business Development Managers to meet with prospective customers • Skilled in negotiation and dealing with complaints
Contact businesses and potential customers to promote products, services.
Obtain customer information including names and addresses and record customer details including reaction to the product or service offered
Contact customers to follow up on initial interaction

Customer Sales Executive

Industry:

Manufacturing / Production

Employment Period:

March 2014 to January 2015 (9 Months)

Duties and Responsibilities:

Do cold-calling to arrange meetings with potential customers to create new account.
Visit potential customers and gaining a clear understanding of customer's businesses and requirements.
Introducing products and services, offering advice, prepare detailed proposal documents for the clients, negotiate contracts and close sales.
Perform professional presentations or demonstrations of company products and services.
Prepare quotation, discuss credit term, and prepare sales order forms and reports.
Ensure follow up by passing leads to Account Managers with calls-to-action, complete profile information of clients and sources.
Recording sales and order information and entering figures into computer system.
Resolves complaints and answers questions of customers regarding services and procedures.
Update customer listing data and their transaction and maintaining relationships with existing customers in person and via telephone calls and emails.
Prepare sales plan and discuss to Account Manager.
Attending team meeting and sharing best practice with colleagues.
Monitoring purchase order of existing customers.

Customer Sales Executive

Industry:

Retail / Merchandise

Employment Period:

April 2012 to March 2014 (23 Months)

Duties and Responsibilities:

Handle face-to-face and telephone customer feedback and inquiries.
Perform cashiering duties competently.
Handle and perform product inventory on the assigned outlet at month end.
Train and orient new staff.
Prepare purchase order and send quotations to clients.
Meet and discuss with clients regularly. Office Assignments
Compiles employees' time and reviews roster and work charts for completeness and send to office.
Prepare roster of all staffs including their designated outlets and send to the manager for approval.
Computes total time worked of staffs and part timers and posts it to roster, and routes roster to head office.
Maintaining roster and accurately inputting time and attendance data into the system.
Tracking overtime hours and responsible for keeping track of leave time such as vacation, holidays, personal or sick days for employees and post onto designated records.
Assign each staff roster in all outlets; encapsulate and send roster to all branches.
Perform all administrative duties to assist the manager.
Prepare product manuals, brochures and other promotion materials. • Analyze product costing for promotional discounts.
Summarize consignment products to determine individual branches stock level.
Maintain and update products, supplier and customer records.
Transact and handle company major clients.
Prepare and send quotations to the clients.

Sales Assistant

Industry:

Construction / Building / Engineering

Employment Period:

March 2011 to February 2012 (10 Months)

Duties and Responsibilities:

Assists and deal with customers over the phone, or face to face.
Identify target markets, send emails, and do telephone conversations, present proposals and packages to prospective clients.
Manage stock-take and monitor inventory level.
Giving advice and guidance on product selection to customers.
Responsible dealing with customer complaints.
Report discrepancies and problems to the supervisor.
Weekly meetings and report to Manager regarding sales quotas and clients relationships.
Good after sales service as this is the quality that guarantees repeat customers.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2011

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

B2C Telemarketing, Customer Support, Customer Service Management, Training and Development, Microsoft Office, Salesforce CRM, Genie, Omni, Microsoft SharePoint, Data Entry, Data Processing, Email Support, Email Handling, Google Calendar, CRM, Call Handling, Inbound Calls,

INTERMEDIATE ★★

Outbound Sales

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/17518225782
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: ASUS
Processor: AMD Ryzen 7
Operating System: Windows 11

All-inclusive Rate: USD $6.69/hr

Shanylow

Candidate ID: 541278

Administrative Appointment Setters

ADVANCED

Airline Ticketing, Customer Service, Data Entry, Booking Assistance...

INTERMEDIATE

Call Handling, Contact Verification, Conflict resolution, Online Teaching...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Central Standard Time New Zealand Daylight Time Alaska Standard Time US Central Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

Shanylow has a bachelor's degree in education and graduated as Cum Laude. She described herself as Highly organized and resourceful Virtual Assistant with years of experience seeking to leverage my proven skills in communication, time management, and administrative support to streamline your operations and boost your productivity.
She was proficient in having these skills and tools:
- communication skills both oral and written.
- Time management and organization
- Administrative skills
- Technical Proficiency Strong Attention to Detail
- Teamwork and collaboration
- Time management and organization
- Problem-solving and critical thinking
- Adaptability and resilience
- Prioritization and planning
- Amadeus
- Citrix
- GDS
She has been an English Teacher for couple of months. Teaching (kids, young professionals, adults) in a clear term to build proficiency, and introducing ways to help them overcome language barriers.
She's been a Customer Service Representative for 2 years for 2 BPO companies. Working with Singapore Airlines booking, and handling customer's concerns, queries, and complaints. Working with Xirius XM account assists and solves customers' concern in a timely manner.
She has been a Medical Virtual Assistant for 1 year. Scheduling Appointments - Identifying and proposing suitable appointment times based on both the client's and the company representative's availability. Communicating clearly and efficiently to ensure all relevant details are confirmed, including location, date, time, and purpose of the meeting. Data entry - managing patient data entry and performing patient record audits. Ensuring patient data is entered accurately and securely in accordance with HIPAA regulations. dating calendars and scheduling tools to reflect new appointments.
Shanylow can start ASAP and open for full time roles.

Predictive Index Behavioral Profile - Adapter

Strongest Behaviors
Shanylow will most strongly express the following behaviors:

Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.
Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.

Behavioral Summary
Shanylow is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

Upon completing a task, they will exhibit a higher degree of sociability, yet when facing an impending challenge, they are more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet they generally prefer a degree of predictability.

Employment History

Virtual Assitant

Industry:

Healthcare / Medical

Employment Period:

April 2023 to January 2025 (20 Months)

Duties and Responsibilities:

Scheduling Appointments
Identifying and proposing suitable appointment times based on both the client's and the company representative's availability.
Communicating clearly.
Ensure all relevant details are confirmed, including location, date, time, and purpose of the meeting.
Data entry: managing patient data entry, and performing patient record audits.
Ensuring patient data is entered accurately and securely in accordance with HIPAA regulations. dating calendars and scheduling tools to reflect new appointments.

Customer Service Representative

Industry:

Healthcare / Medical

Employment Period:

October 2020 to January 2023 (27 Months)

Duties and Responsibilities:

Ensured eligibility
Verified benefits
Checked claims status for patients, including those covered by Medicare
Medicaid and United Healthcare.

Customer Service Representative

Industry:

Entertainment / Media

Employment Period:

December 2019 to April 2020 (4 Months)

Duties and Responsibilities:

Timely and effective customer service.
Resolved issues
Built trust and loyalty
Leading to increased customer retention and positive feedback.

Customer Service Representative

Industry:

Travel / Tourism

Employment Period:

April 2018 to January 2019 (9 Months)

Duties and Responsibilities:

Dedicated Travel Account Agent for Singapore Airlines.
Provided exceptional customer service.
Assisting booking patients with resolving any issues and ensuring a smooth travel experience.

ENGLISH TEACHER

Industry:

Education

Employment Period:

January 2023 to April 2023 (2 Months)

Duties and Responsibilities:

Teaching (kids, young professionals, adults) in a clear terms
Build proficiency,
Introducing ways to help them overcome language barriers

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

March 21, 2018

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Airline Ticketing, Customer Service, Data Entry, Booking Assistance, Insurance Consulting,

INTERMEDIATE ★★

Call HandlingContact VerificationConflict resolutionOnline TeachingInbound Calls

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15830371123
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Acer
Processor: 11th Generation i5 8 core 2.40GHz
Operating System: Windows 11

All-inclusive Rate: USD $8.65/hr

Febbie

Candidate ID: 537219

Administrative Appointment Setters Phone Support Agents Data Entry Specialists

ADVANCED

B2C, Call QA, Social skills, Data Entry...

INTERMEDIATE

Quality Assurance, Mobile Browser Application, Canva, Data Entry...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

US Pacific Standard Time Australian Central Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
She was exposed and proficient to the following tasks and tools:
- XUI
- DMDAPI
- Talent Acquisition
- Data Entry
- Customer Support
- MS Excel and Word
She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
FEBBIE JANE will most strongly express the following behaviors:

Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Behavioral Summary
FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

QUALITY ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to December 2023 (19 Months)

Duties and Responsibilities:

Quality Assurance Agent for Wayfair Sales Representatives.
Evaluating agents calls to assure quality.
Connect with clients regarding the quality of the calls being evaluated.

DATA ENTRY LITIGATION

Industry:

Law / Legal

Employment Period:

September 2022 to December 2022 (2 Months)

Duties and Responsibilities:

Track customer's records.
Credit score restoration
File cases and check their accounts.

APP MANAGMENT

Industry:

Entertainment / Media

Employment Period:

July 2021 to March 2022 (8 Months)

Duties and Responsibilities:

Research and add live sports update on AATV streaming applications.
Editing logos
Schedule prospected customers.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to January 2020 (14 Months)

Duties and Responsibilities:

Talent Acquisition
Appointment Setter for medical and maintenance.
Social Media Monitoring
Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
EPA air quality monitoring for Victoria.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

Appointment Setter

Rostering Coordinator

Industry:

Healthcare / Medical

Employment Period:

September 2024 to May 2025 (8 Months)

Duties and Responsibilities:

Roster Management:
- Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements.
- Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
- Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
- Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
- Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
Staff Coordination:
- Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
- Verify the availability of clients and support workers for planned meet and greet sessions.
- Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
- Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
- Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
Client and Stakeholder Interaction:
- Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
- Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
- Answer scheduling queries via email and phone, providing prompt and accurate information. 10
Reporting and Documentation:
- Maintain accurate records of staff availability, shifts, changes, and any related documentation.
- Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
- Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
- Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
- Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
- Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
- Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
General Duties:
- Manage the flow of people and operations, ensuring smooth coordination across departments.
- Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
- Perform other administrative tasks as required to support the overall functioning of the organization.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2012 to January 2013 (3 Months)

Duties and Responsibilities:

We handle sim card and phone activations. We also help top up their phone.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to June 2015 (7 Months)

Duties and Responsibilities:

We diagnose and resolve customers' internet connection issues.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development

Graduation Date:

January 9, 2024

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,

INTERMEDIATE ★★

Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15699311937
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: DELL
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
Operating System: Windows 11

All-inclusive Rate: USD $9.14/hr

Ma.

Candidate ID: 529768

Administrative Lead Generation Specialists Appointment Setters Content Marketers

ADVANCED

Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...

INTERMEDIATE

Business Management, Social Media Management, Paralegal, Outsourcing...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.14 per hour or $USD 792.50 per month

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK.
She was exposed to the following tasks:
- Executive Virtua Assistance
- Accounting
- Appointment Setting
- Sales Lead Generation
- Property Management
- Amazon Product Research
- Legal Assistance
- Payroll
- Calendar management
- Graphic design
- Customer Service
- Social media management
- Bookkeeping
- Invoicing
- Contract Management
- Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
- Admnistrative tasks
She is proficient in using tools such as: Adobe Express
- Asana
- Canva
- CapCut
- Calendly
- Clickup
- Eventbrite
- Google Data Studio
- Google Analytics
- Google Trends
- Last Pass
- Lucid Chart
- OneDrive
- Panda Docs
- Quickbooks
- Shopify
- Slack
- Trello
- Toggl
- SuperHuman
- Helium 10
- HootSuite
- Hubstaff
- Loom
- LinkedIn Navigator
- Monday.com
- MS Word/Excel
- MyCase
- Notion
- WooCommerce
- Xero
- Zappier
- Zoom
- Flodesk
- Call Log Tracking Metrics
- Animaker
- Chat GPT
- Tube Buddy
She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.

Predictive Index Profile - Specialist

Strongest Behaviors

Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

Behavioral Summary

Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.

With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

Admin Operations Assistant/Case Manager VA

Industry:

Law / Legal

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
Sending/Booking calendar meetings and invites.
Creating/Implementing company policies.
Sending/presenting reports to the CEO.
Assigned in recruitment to create graphics and posters for the current campaign.
Sourced talents from LinkedIn, Indeed, and Online Jobs.
Created talent descriptions and duties for our next hire/candidate.
Provided bookkeeping services as well using Quickbooks and Panda Docs.
Reporting to the VP every week for the employees and team performance.
Managed and scheduled social media postings for FB, IG, and TikTok.
Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
Created/Sent invoices to clients and follow-ups.

Executive Admin Assistant Content Creator VA

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to August 2021 (4 Months)

Duties and Responsibilities:

Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
Managed the team and had meeting with them to know the status of the work their doing.
Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
Product Research and product listings on Amazon.

Quality Assurance VA

Industry:

Construction / Building / Engineering

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
Sent reports to the CEO and account managers.

Operations Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to April 2020 (15 Months)

Duties and Responsibilities:

Explained and educated the breakdown of the client's finances and billings.
Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

Admin Executive Assistant/Accounting/Bookkeeping Assistant

Industry:

Property / Real Estate

Employment Period:

July 2023 to April 2024 (9 Months)

Duties and Responsibilities:

Provided Admin and Accounting/Bookkeeping assistance to track income and expense.
Created a new MS Excel major accounting sheet.
Present accounting reports for my boss’ business and personal accounting.
Reconciled reports using Xero. Reconciled reports using Xero.
Add products to the Shopify store.
Performed monthly rate analysis for properties.
Sending/Booking calendar meetings and invites.
Created operations manual for the processes.
Done market comparison research.
Helped on tracking current propery auctions.

Office Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

Maintain and update records accurately and efficiently.
General administration including inbox management and drafting correspondence
Assist in compiling professional documents, presentations, reports, letters & documents.
Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
Perform payroll processing and timesheet entry accurately and on time.

Education History

Field of Study:

Marketing

Major:

Marketing

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping,

INTERMEDIATE ★★

Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, GraphicsLegal ConsultingCustomer ServiceAdministrative SupportSEO

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: N/A
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: MacBook Air
Processor: 1.1 GHz Dual-Core Intel Core i3
Operating System: MacOS X

All-inclusive Rate: USD $7.67/hr

Eiza

Candidate ID: 526326

Administrative Outbound Sales Specialists Appointment Setters Technical Support Specialists

ADVANCED

Customer Support, Customer Service Management, Data Entry, Facebook Management...

INTERMEDIATE

.NET 2.0...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
She was exposed to the following tasks such as:
- Phone Support - Inbound and Outbound
- Appointment Setter
- B2B and B2C Campaign
- Lead Generation
- Customer Service
- Bookkeeping
- Social Media Management
- Conduct Research
- Administrative tasks
She is proficient in using tools such as:
- MS Tool
- Avaya
- Hubstaff
- Zoom
- Skype
- Google Apps
She can start ASAP, amenable to working any shifts and open to any part-time roles.

Predictive Index Profile - Specialist

Strongest Behaviors

Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Behavioral Summary

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

General Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to July 2022 (21 Months)

Duties and Responsibilities:

Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to February 2018 (85 Months)

Duties and Responsibilities:

Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2009 to October 2010 (14 Months)

Duties and Responsibilities:

Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.

Live Chat Agent

Industry:

Law / Legal

Employment Period:

October 2023 to November 2024 (13 Months)

Duties and Responsibilities:

Respond promptly and professionally to customer inquiries via live chat.
Provide accurate information about products, services, policies, and procedures.
Handle multiple chats simultaneously while maintaining high quality and attention to detail.
Guide users through technical issues such as website navigation, order placement, or account setup.
Ensure unresolved issues are followed up and closed in a timely manner.
Confirm customer satisfaction and offer additional help if needed.
Follow company protocols for data privacy, security, and customer service standards.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Management

Graduation Date:

January 2, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,

INTERMEDIATE ★★

.NET 2.0

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15326679174
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Acer
Processor: core i5 10th gen
Operating System: Windows 10

All-inclusive Rate: USD $6.69/hr

Crist

Candidate ID: 524443

Sales Lead Generation Specialists Appointment Setters Phone Support Agents

ADVANCED

Inbound Sales, Outbound Sales, Sales, Coaching...

INTERMEDIATE

B2B, Customer Service, Inbound Sales...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Central Standard Time US Mountain Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

Crist took Computer Science in college and has been working for 10+ years. He joined local companies like BPO and staffing. He handled different positions such as Inbound Sales and Billing Specialist, Sales Support, Customer Experience Senior Associate, Team Leader, and B2B Sales Executive. He started his freelancing career in 2022 and worked with US clients
Throughout his career, he proficiently supported the following:
- Sales support
- B2B sales
- CRM management
- Customer service (phone, chat, and email)
- Coaching and Training
- Appointment setting
- Lead generation
- Billing
- Email management
- Data Entry
During his BPO days, he was one of the Top Performers for Fiscal Year 2020-2021, Top Seller’s Club Performer in 2020, and has been the Team’s POC for almost a year. He was also awarded Spectrum Role Model of the Year.
He is proficient in Avaya, Salesforce, HubSpot, DocuSign, Google Suite, Canva, Microsoft Office Apps, Shopify, Zendesk, Mailchimp, and Zoho.
Crist is available to start immediately and is amenable to working the day shift for any part-time or full-time position.

Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors

Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Behavioral Summary

Crist Vermont is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings. This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person.

Employment History

Inbound Sales and Billing Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2011 to January 2015 (43 Months)

Duties and Responsibilities:

Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Understanding customers' needs and identifying sales opportunities.
Answering potential customers' questions and sending additional information per email.
Keeping up with product and service information and updates.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Staying informed about competing products and services.
Upselling products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.

Sales Staff Inbound Customer sales support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to November 2015 (9 Months)

Duties and Responsibilities:

Answered phone calls where customers are inquiring about the products and closing sales.
Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
Uses effective selling and customer service techniques to identify customer needs and drive sales results
Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls

Customer Experience Senior Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2016 to October 2017 (13 Months)

Duties and Responsibilities:

Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
Answered phone calls from passengers, drivers and, operators.

B2B Sales Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to June 2018 (6 Months)

Duties and Responsibilities:

Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
Identifying new business opportunities
Generating leads
Qualifying prospects
Developing relationships with potential customers
Negotiating and closing deals
Maintaining ongoing account management
Achieving sales targets

Sales Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to April 2022 (38 Months)

Duties and Responsibilities:

Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
Providing troubleshooting assistance for customer orders, account statuses and relevant problems
Providing data and guides to help the sales team
Developing and monitoring performance indicators

Team Leader

Industry:

Others

Employment Period:

May 2022 to January 2023 (8 Months)

Duties and Responsibilities:

Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 1, 2000

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Inbound Sales, Outbound Sales, Sales, Coaching, Training,

INTERMEDIATE ★★

B2BCustomer ServiceInbound Sales

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15264253782
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: HP
Processor: AMD Ryzen 5
Operating System: Windows 11

All-inclusive Rate: USD $8.16/hr

Candidate ID: 519324

Sales Telemarketers Appointment Setters Technical Support Specialists

ADVANCED

Hubspot CRM, Inbound Calls, Outbound Calling, Customer Relations...

INTERMEDIATE

Call Handling...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

Al has over six years of valuable experience in the BPO, retail food outlets, vehicle dealers, and legal industries working with various companies. He has held various positions, including Executive Virtual Assistant, Purchasing Manager, Technical Support Representative, and Customer Service Representative, overseeing accounts related to the esignature platform, telco, and lending. His main focus was on serving clients based in the United States, UK, and Australia. When working in the BPO, Al has been recognized as a top performer for three consecutive quarters. He is adept at performing the following tasks:
- Troubleshooting technical issues
- Inbound and outbound calling (answering questions and providing resolution)
- Acting as a first point of contact, dealing with correspondence and phone calls
- Taking customer’s order
- Organizing meetings and appointments
- Handling billing concerns
- Managing scheduled pick-up for vehicles
- Evaluates vendor quotation

He is proficient in using tools such as GoHighLevel, Five9, RingCentral, Gmail, Google Calendar, and Microsoft Office.
Al is available to start immediately and is amenable to working the night shift for any full-time or part-time position.

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality.

Behavioral Summary

Al Ryan is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to January 2019 (14 Months)

Duties and Responsibilities:

Call Handling. Resolves product or service problems by accurately understanding the customer's issue.
Discuss bill related concerns.
Answer product and/or service questions or concerns.
Troubleshoot technical issues using all available tools.
Escalate to appropriate departments to expedite resolution of customer's issue.
Provide exceptional customer service experience.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2019 to February 2020 (11 Months)

Duties and Responsibilities:

Call Handling. Resolves product or service problems by accurately understanding the customer’s issue.
Discuss bill related concerns.
Answer product and/or service questions or concerns.
Troubleshoot technical issues using all available tools.
Escalate to appropriate departments to expedite resolution of customer’s issue.
Provide exceptional customer service experience.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2020 to July 2021 (16 Months)

Duties and Responsibilities:

Outbound Call Handling.
Calling customers who did not receive matches from lenders and offering Credit Repair.
Answer product and questions or concerns.
Provide exceptional customer service experience.

Freelance Purchasing Manager (Sales)

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

December 2022 to June 2023 (6 Months)

Duties and Responsibilities:

Negotiating offers with the sellers.
Taking email, chat, text and call.
Managing scheduled Pick Up on the vehicle that they agreed on the amount that we offered them..
Develops a system to evaluate vendor quotation that uses appropriate negotiation and purchasing techniques to ensure quality, price, delivery and service.

Freelance CSR

Industry:

Employment Period:

May 2022 to December 2022 (6 Months)

Duties and Responsibilities:

Taking Customers Order
Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
Reminding the manager/executive of important task and deadlines.
Answer product and questions or concerns.
Provide exceptional customer service experience.

Executive Assistant | Personal Assistant

Industry:

Law / Legal

Employment Period:

November 2021 to May 2022 (6 Months)

Duties and Responsibilities:

Acting as a first point of contact, dealing with correspondence and phone calls.
Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
Reminding the manager/executive of important task and deadlines.
Attending to all of the Executives meeting and listing/notating all important information about the topic/s.

Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Hubspot CRM, Inbound Calls, Outbound Calling, Customer Relations, Customer Handling, Customer Experience, Upselling, Cold Calling, RingCentral, Five9, Email Handling, Calendar Management, Google Calendar, Purchasing Management, Technical Support, DocuSign, Appointment Setting, Troubleshooting, Software Troubleshooting, Executive Support, Executive Assistance, Chat Support, Email Support, Phone Support,

INTERMEDIATE ★★

Call Handling

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: Download: 362.80, Upload: 194.13
Internet Type: Broadband
Hardware Type: Laptop
Brand Name: Huawei
Processor: Intel Core i5
Operating System: Windows 11

All-inclusive Rate: USD $7.67/hr

Christian

Candidate ID: 489647

Customer Support Telemarketers Outbound Sales Specialists Lead Generation Specialists

ADVANCED

Zendesk, Asana, Microsoft Office, CRM...

INTERMEDIATE

Administrative Support...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

Geric has 8 years of comprehensive experience in customer service and sales within industries such as real estate, telecommunications, finance, e-commerce, and technology.
His recent roles include Inside Sales Agent for a real estate services company, where he successfully generated leads, maintained client databases, and invited prospects to events.
Additionally, he worked as a Sales Development Representative in the skincare industry, handling both inbound and outbound calls while nurturing client relationships and updating CRM systems.
Career Highlights
Awarded "Top Agent" globally at a telecommunications company within his first year, demonstrating exceptional performance in a competitive environment.
Promoted to Subject Matter Expert at a business process outsourcing firm, reflecting his leadership skills and in-depth product knowledge.
Received a site-wide Top Performer award at a financial institution, highlighting his ability to consistently exceed sales and customer satisfaction targets.

Skill Proficiency

Christian is highly skilled in CRM management, lead generation, and customer service operations.

He demonstrates a deep understanding of outbound sales strategies and technical customer support processes.

He has also shown expertise in utilizing CRM tools to organize and manage client data, ensuring efficient follow-ups and streamlined workflows.

Geric's extensive background in sales, customer service, and CRM management, combined with his outstanding behavioral traits and proven track record of accomplishments, positions him as a top-tier candidate for roles requiring high levels of client interaction, lead generation, and data management.

His commitment to delivering exceptional results ensures he will contribute significantly to any organization.

Can start immediately Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations. Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Geric is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Geric gets along easily with a wide variety of people.

Employment History

Inside Sales

Industry:

Property / Real Estate

Employment Period:

February 2022 to July 2022 (5 Months)

Duties and Responsibilities:

•   Make outbound calls to homeowners who have expressed an interest in selling their homes.
•   Setting appointments with homeowners who want help selling their property.
•   Maintaining positive business relationships to ensure future sellers

Inside Sales Agent

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2022 to January 2023 (4 Months)

Duties and Responsibilities:

•   Communicating with customers, making outbound calls to potential customers, and following up on leads.
•   Creating and maintaining a database of current and potential customers in designated CRM.
•   Keeping up with product and service information and updates and staying informed about competing products and competitors

Ordering Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2021 to September 2021 (6 Months)

Duties and Responsibilities:

Assisting customers with order status, delivery status, or any other pertinent information regarding their order
Process payments
Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

Customer Service Representative/SME

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to October 2019 (9 Months)

Duties and Responsibilities:

Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets

Finance Collection Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2017 to December 2018 (20 Months)

Duties and Responsibilities:

Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
Assisting customers with payment and payment arrangements
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy etc

Customer Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to April 2016 (0 Months)

Duties and Responsibilities:

Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers,b often utilizing product demos and presentations
Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Help customers process their payments

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to March 2021 (13 Months)

Duties and Responsibilities:

Resolves customer complaints by investigating problems, and developing solutions.
Handled a large volume of inbound calls.
Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

Inside Sales Agent

Industry:

Property / Real Estate

Employment Period:

March 2023 to October 2023 (7 Months)

Duties and Responsibilities:

Make outbound calls to Real Estate Agents and Invite them to attend a Real Estate Event.
Calling potential buyers who recently applied for a loan and transfer them to the lender.
Updating the database of potential clients and uploading to CRM.

Sales Development Representative

Industry:

Healthcare / Medical

Employment Period:

December 2023 to December 2024 (12 Months)

Duties and Responsibilities:

Lead Generator, Sales Development, Cold Calling & Customer Service

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Technology

Graduation Date:

January 1, 2023

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Zendesk, Asana, Microsoft Office, CRM,

INTERMEDIATE ★★

Administrative Support

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: N/A
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: HP
Processor: Intel(R) Core (TM) i5-9500T CPU @ 2.20 GHz 2.21 GHz
Operating System: Windows 10

All-inclusive Rate: USD $8.95/hr

Regine

Candidate ID: 481167

Administrative System Administrators Appointment Setters Email Support Agents

ADVANCED

Administrative Support, Email Support, Call Handling, Cold Calling...

INTERMEDIATE

Invoicing, Payroll Processing...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Pacific Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.95 per hour or $USD 775.48 per month

Full Time: $USD 8.95 per hour or $USD 1550.97 per month

Remote Staff Recruiter Comments

She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada
She is a graduate of Computer Engineering
She has been responsible for numerous administrative tasks which includes
- Customer Correspondence
- Email and Phone Support
- Database Management
- eCommerce Management
- Invoicing
- Creating Quotation
- Inventory Management
- Purchasing
- Graphic Designing using Photoshop and Canva
- Product Listing and Product Research
- Appointment Setting and Client Reservations
- Data Entry
When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
She has also experience with HTML
She is a confident user of the following tools/platform
- Salesforce
- HubSpot
- Zendesk
- Active Campaign
- Slack
- QuickBooks
- Canva
- Amazon
- eBay
- Shopify
- Google Workspace
- Inkscape
- MS Application (Excel, Document and Presentation)

Predictive Index Behavioral Profile- Adapter

Strongest Behaviors

Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

Behavioral Summary

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Employment History

Email Support Associate (Lazada Malaysia)

Industry:

Retail / Merchandise

Employment Period:

August 2014 to July 2015 (11 Months)

Duties and Responsibilities:

Provided customer support thru Email and live chats
Responds to queries about the product
Help customers with their complaints Place orders for customers Process returns

System Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

August 2015 to October 2015 (2 Months)

Duties and Responsibilities:

Provides technical support to different clients
Installing, configuring, and maintaining devices
Application software
System Management
Assessing systems determining problems and providing solutions

General Virtual Assistant/Freelancer

Industry:

Others

Employment Period:

October 2015 to February 2023 (88 Months)

Duties and Responsibilities:

Specialized in E-Commerce (Amazon, eBay, and Shopify)
Basic tasks of an Executive Assistant Administrative Tasks
Customer Service Support
Provide basic and advanced support to client

General Virtual Assistant

Industry:

Education

Employment Period:

February 2023 to October 2023 (8 Months)

Duties and Responsibilities:

Handle product orders, creating contract for orders, invoicing, software products (mathematics)
Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
Writing scripts for internal and external user support
Create supporting articles and build their knowledge base
Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
Handle customer service and email support
Answering few incoming calls and phone calls regarding payment updates from clients
CRM (SuiteCRM) Management
Documenting of the processes to be used for future training purposes
Manipulating images in a tool like inkscape,
Writing end-user help for our bespoke software systems
Creating content inside our bespoke software systems

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

October 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,

INTERMEDIATE ★★

InvoicingPayroll Processing

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
Internet Type: DSL
Hardware Type: Laptop
Brand Name: Lenovo
Processor: Intel Core i5
Operating System: Windows 10

All-inclusive Rate: USD $9.64/hr

Raymon

Candidate ID: 477867

Sales Outbound Sales Specialists Lead Generation Specialists Appointment Setters

ADVANCED

Lead Generation...

INTERMEDIATE

Lead Generation, Data Entry...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Eastern Standard Time US Eastern Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

Raymon has been working for 8 years now. He has gained confidence in supporting the following:
- email marketing
- outbound calling
- appointment setting
- sales development
- lead generation
- team management
- customer support
Presently, he is doing a B2B campaign where he directly reaches out to CEO or decision-makers in various companies in the US such as in the IT and real estate industries.
In doing lead generation, he has been keen with all the information uploaded in the CRM. He ensures that details in the database are accurate and updated.
He is able to generate 100 leads per day.
He is proficient in using Hubspot, LinkedIn Sales Navigator, Salesforce, Apollo.io, Zoominfo, Microsoft Office and Google Workspace.
He can start immediately.

Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/

Strongest Behaviors

Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish

Behavioral Summary

Raymon is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

Employment History

Virtual Assistant/Lead Generation Specialist/Real Estate Global Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2021 to January 2023 (21 Months)

Duties and Responsibilities:

Assist clients on scheduling appointments
Helps generate leads for email marketing campaigns
Handles lead data enrichment
Prepare email and marketing automation
Cold calling potential leads

Freelance Real Estate Salesperson

Industry:

Property / Real Estate

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

Deliver sales target
Reach out to clients through different marketing means

Sales Manager

Industry:

Property / Real Estate

Employment Period:

July 2019 to December 2019 (5 Months)

Duties and Responsibilities:

Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
Presents sales, revenue and expenses reports and realistic forecasts to the management team

Business Manager

Industry:

Property / Real Estate

Employment Period:

February 2020 to May 2020 (3 Months)

Duties and Responsibilities:

Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
Presents sales, revenue and expenses reports and realistic forecasts to the management team

Content Writer/Researcher/Event Coordinator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

March 2017 to July 2019 (28 Months)

Duties and Responsibilities:

Creates contents for social media presence specifically press releases, infographics and posters.
Creates print contents specifically for newsletters and magazines.
Promotes government programs and projects through the use of multimedia
Gathers resources and data for digital media and print media.
Checks the authenticity and reliability of information that will be used in any digital or print releases.
Acts as a representative for the City Government for private-government partnership events

Resolution Specialist/Healthcare Advisor

Industry:

Healthcare / Medical

Employment Period:

July 2015 to August 2016 (13 Months)

Duties and Responsibilities:

Handles customer concerns and queries
Validates reimbursement claims of customers
Assists customers on claims process
Handles customer concerns and queries
Promotes awareness of the importance of healthcare

Segment Producer/Writer/Researcher

Industry:

Entertainment / Media

Employment Period:

October 2011 to October 2013 (24 Months)

Duties and Responsibilities:

Handles the planning and creation of new materials for segment episodes.
Responsible in dealing with client’s requests and handles client meetings.
Responsible in preparing budget request and equipment request
Reports directly to Department Head regarding project expenses and project outcomes.
Responsible in handling team concerns. Writer/Researcher
Creates contents for television program segments
Gathers resources and data for program segments

Education History

Field of Study:

Major:

Graduation Date:

March 1, 2006

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 1, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Law

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Lead Generation

INTERMEDIATE ★★

Lead GenerationData Entry

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: Download: 24.86, Upload: 67.48
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Lenovo
Processor: AMD Ryzen 5 3500U
Operating System: Windows 11

All-inclusive Rate: USD $7.67/hr

ANGEL

Candidate ID: 477024

Sales Telemarketers Outbound Sales Specialists Lead Generation Specialists

ADVANCED

Sales, Customer Service, Appointment Setting, Outbound Appointment Setting...

INTERMEDIATE

Google Docs, Google Drive...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
- Telemarketing
- Lead Generation
- Appointment Setting
- Inbound and Outbound phone support
- Sales and Retention
- Warm and Cold calling
- B2B and B2C Campaign
- Customer handling
She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
Excellent comms skills.
She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
She is available to start immediately. Also, open for full-time.

Predictive Index Behavioral Profile- Individualist

Strongest behavior:

Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary:

Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

Being more conceptual than detail-oriented, Angel Rose is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.

Employment History

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to July 2019 (8 Months)

Duties and Responsibilities:

Handled Credit repair campaign
B2C outbound calling US Clients
Lead generation
Qualify customers
Help customers to fix their credit scores
Assist customer in paying loans and acquiring properties

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2019 to August 2020 (12 Months)

Duties and Responsibilities:

B2C outbound and inbound calling US, New Zealand and Australian Clients
Upselling and advertise products
Assist customers with their cancellation concerns
Retain Customers

SALES REPRESENTATIVE/RETENTION SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2020 to June 2022 (21 Months)

Duties and Responsibilities:

B2C outbound calling
Fix customers credit score
Retaining customer
Handling cancellation concerns
Assist customers

SALES REPRESENTATIVE COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2016 to September 2018 (31 Months)

Duties and Responsibilities:

B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
Selling lottery tickets
Process Payments
Handle customer inquiries

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to March 2016 (3 Months)

Duties and Responsibilities:

Handled Insurance Campaign
B2C and B2B Outbound calling
Appointment setting
Qualify leads

Education History

Field of Study:

Food & Beverage Services Management

Major:

Associate of Hotel and Restaurant Management

Graduation Date:

January 7, 2014

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Sales, Customer Service, Appointment Setting, Outbound Appointment Setting, B2C Telemarketing, Telemarketing, B2B Telemarketing, Outbound Telemarketing, Outbound Lead Generation, Outbound B2C,

INTERMEDIATE ★★

Google DocsGoogle Drive

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: Download- 158.72; upload - 162.25
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Samsung
Processor: Intel Core I5
Operating System: Windows 11

Previous 1 2 3 4 Next

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

What is an Appointment Setter?

Contacting Leads

Appointment setters initiate contact with potential clients through various channels like phone calls, emails, or social media to introduce the company’s services or products.

Engaging Leads in Conversation

They engage leads in meaningful conversations to assess their interest and needs, providing detailed information about the company’s offerings and how these can address such.

Organizing Meetings

They schedule meetings between the potential clients and the sales team at the most convenient time for everyone involved.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Benefits of Professional Appointment Setting

Integrating professional appointment setting services into a business’s strategy can yield significant benefits for overall productivity and lead management efficiency.

Improved Lead Generation

Professional appointment setters can optimize the process for finding and nurturing potential clients:

Targeted Outreach

These professionals use techniques to identify and engage leads that match the client’s target demographic for higher quality prospects.

Persistent Follow-ups

They systematically follow up on initial contacts, which is vital for keeping a business at the forefront of potential clients’ minds.

Lead Nurturing

Through regular and strategic communication, appointment setters help maintain the interest of potential clients all the way to eventually closing the deal.

The systematic approach of professional appointment setters can lead to higher chances of converting your leads into valuable clients.

Enhanced Productivity

Adding qualified and experienced appointment setters to your team can lead to a more efficient use of time and resources:

Efficient Scheduling

They manage and optimize calendars so you can schedule appointments without conflicts.

Time Management

By outsourcing B2B appointment setting, your team can redirect their focus towards more strategic activities that directly contribute to business growth.

Streamlined Processes

Appointment setters help streamline sales processes by keeping prospects regularly engaged.

This strategic delegation of tasks keeps every aspect of business operations functioning smoothly, which enhances productivity.

Cost-Effectiveness

Adopting appointment setting services can also be a cost-effective strategy for many businesses:

Reduction in Overhead Costs

Virtual appointment setters eliminate the need for additional office space and the associated utility costs, as they work remotely.

Pay-for-Performance

Many cold calling services offer compensation models that are tied to performance metrics, potentially lowering the cost compared to in-house staff A.

Resource Allocation

The money saved by outsourcing B2C appointment setting can be redirected towards other areas of the business that would benefit from a more substantial investment.

By reducing your overhead and aligning costs more closely with actual results, businesses can save money, improving their return on investment.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

The Appointment Setting Process

Initial Contact
The first touchpoint in the appointment setting process involves reaching out to potential leads:

Channel Use

Appointment setters employ various communication channels, including phone calls, emails, and social media to initiate contact and widen customer outreach.

Professional Introductions

They use well-written scripts to highlight your product or service’s unique benefits to spark interest.

Engagement Techniques

Keeping leads interested is vital at this stage to pave the way for further discussions. Here are some techniques appointment setters might use to maintain engagement:

Personalized Communication

Tailoring the conversation to address the lead’s specific needs or interests, based on the preliminary research or information provided during the call.

Active Listening

Carefully tuning in to the lead’s responses helps you identify key pain points and opportunities to add value.

Open-Ended Questions

Asking questions that encourage detailed responses to gain more insight into the lead’s requirements.

Value Proposition

This involves being specific about how the service or product can solve a problem or improve the lead’s circumstances.

Follow-up Prompt

Ending the call with a clear next step, whether it’s to answer further questions or to proceed with the purchase.

Qualification
The qualification step is about identifying the most promising prospects:

Needs Assessment

Appointment setters determine the lead’s most pressing needs and concerns and whether your company can address this – and how.

Context-Building

They gather essential information about the lead’s buying power and their role in the decision-making process if they represent a company.

Prioritization

Leads are scored and prioritized based on their potential to convert, thus focusing efforts on the most promising contacts.

Scheduling
Arranging the actual meetings involves detailed coordination:

Appointment Confirmation

Once a lead is qualified, the appointment setter schedules the meeting, integrating it into both the lead’s and sales team’s calendars.

Follow-Up Systems

They send out reminders to both parties to minimize no-shows and prepare attendees for the meeting.

Efficiency Optimization

It schedules all meetings efficiently for a more streamlined sales process.

Follow-Up
This step maintains interest and moves the prospect towards a sale:

Post-Meeting Engagement

Appointment setters follow up with leads to assess their interest levels and clarify any remaining questions.

Feedback Integration

They collect and analyze feedback from both the lead and the sales team to refine future outbound appointment setting strategies.

Lead Nurturing

They do continuous nurturing for undecided leads to keep your business at the forefront of their minds when they are ready to make a decision or to purchase.

By understanding and implementing each of these steps correctly, businesses can greatly enhance their lead generation and conversion processes.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Why Choose Remote Staff for Appointment Setting?

Choosing Remote Staff for your appointment setting needs brings several key advantages that can significantly enhance the efficiency and cost-effectiveness of your sales process.

Maintaining a Successful Relationship with Your Front-End Developer

Once you’ve hired the right front-end developer, it’s important to maintain a successful working relationship with them. Here are some tips:

Clear Communication
Encourage open and honest communication, enabling feedback and constructive criticism.

Moreover, establish clear communication channels and schedule regular meetings or check-ins to keep everyone on the same page.

Regular Updates
This is essential for tracking milestones, identifying potential issues, and getting status updates on their work.

Constant updates also provide opportunities for your front-end developer to share their insights, ideas, and recommendations.

Collaboration
It’s also important to utilize collaboration tools and platforms to streamline project management. These tools allow file sharing, real-time collaboration, and version control.

Cost Savings

Choosing Remote Staff as your partner for appointment setting can lead to substantial cost reductions through:

Reduced Overhead

Eliminate the need for additional office space and related expenses as appointment setters work remotely.

Lower Labor Costs

Access to top Filipino remote talent at a competitive price.

Affordable Recruitment Fees

No hidden fees typically associated with acquiring in-house staff.

If we expand, we will with Remote staff because we can’t keep people at Tennessee who we pay $25 per hour-long enough in the job. But we can with people we hire via Remote Staff at half the price who stay with our company over the long term. Remote Staff takes care of everything, all I do is pay the bill and train the people. So for me, it’s been a great experience, I have two people and they’ve never left. They work really hard, if I had any issue, I just call you guys I get an immediate response. I also like the fact that you’re honest. You only charge me for proven hours work and credit me back any hours not worked. What else could I ask for?

Access to a Broader Talent Pool

Diverse Expertise

Tap into a wide array of skills from Filipino professionals who have proven and tested strategies for your appointment setting needs.

Multilingual Capabilities

Employ Filipino appointment setters who are fluent in the English language, which is ideal for businesses looking to expand internationally.

Highly Specialized Staff

Access to Filipino professionals who are well-trained and experienced in niche areas like appointment setting.

Jason, the founder of a marketing company, has this to say about Remote Staff’s hiring process:

We had staffing issues before we found Remote staff, I need my staff from the Philippines to understand important detailed instructions and to speak in perfect English and you know, I was so impressed. Remote Staff gave me vetted candidates to interview, in terms of thinking about what type of behavioral qualities and technical or whatever I need for the role was interesting, I’ve never done that, before. This recruitment agency has a unique hiring approach by utilizing behavioral and cognitive assessments to hire my staff.

Flexibility in Scheduling

Remote Staff also offers tremendous flexibility that enhances your appointment setting functions:

24/7 Availability

Because appointment setters can operate across different time zones, your business can effectively run 24/7 and service more customers than competitors that can’t.

Adaptability to Business Needs

Scale the workforce up or down based on seasonal demands or project-specific requirements without the constraints and commitment that come with hiring locals.

Customizable Shifts

Arrange your remote staff’s work schedules so they align perfectly with your business needs for maximum productivity.

With the amazing team that RemoteStaff has recruited for us and their ongoing support in facilitating communication, we’ve been able to transform our business over the last few years. They’ve truly provided us with new opportunities for capacity and that’s what’s really exciting.

Increased Productivity

Focus on Core Activities

Free up your internal team to focus more on activities that directly drive business growth rather than routine tasks that someone else can do better.

Streamlined Processes

With professional appointment setters, you can make it easier for your sales personnel to close deals and maintain a smoother flow of prospects through the sales pipeline.

Enhanced Lead Management

Skilled setters can better qualify leads, so your sales team expends time and effort only with the most promising prospects.

Remote Staff is not just a mere outsourcing company—they take remote working seriously as much as we do. They also have a diversity of roles. I have been attended to my needs accordingly. Their staffing solutions have helped our company improve production. I am happy with the service.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

FAQs

What industries benefit most from appointment setter services?

How do appointment setters improve sales performance?

What should I look for in an appointment setter service provider?

Maximize Your Business’ Potential with Appointment Setting Services

Professional appointment setters are indispensable for businesses looking to enhance their operational efficiency, boost lead generation, and improve overall productivity.

By integrating skilled appointment setters into your business strategy, your sales team can focus on engaging with well-qualified prospects, driving growth, and achieving long-term success.

Maximize Your Business’ Potential with Appointment Setting Services

Professional appointment setters are indispensable for businesses looking to enhance their operational efficiency, boost lead generation, and improve overall productivity.

By integrating skilled appointment setters into your business strategy, your sales team can focus on engaging with well-qualified prospects, driving growth, and achieving long-term success.

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Hire World-Class, High Performing, Vetted Appointment Setters. Cut Labor Costs by 70%

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Employment Preferences

Remote Staff Recruiter Comments

SALES DEVELOPMENT REPRESENTATIVE

PARTNER ACCOUNT MANAGER

TECHNICAL AND SALES SPECIALIST

SALES AND BILLING CHAT REPRESENTATIVE

Sales Development Representative

Skills

Employment Preferences

Remote Staff Recruiter Comments

Customer Service Executive

Business Development Executive

Customer Sales Executive

Customer Sales Executive

Sales Assistant

Skills

Employment Preferences

Remote Staff Recruiter Comments

Virtual Assitant

Customer Service Representative

Customer Service Representative

Customer Service Representative

ENGLISH TEACHER

Skills

Employment Preferences

Remote Staff Recruiter Comments

QUALITY ANALYST

DATA ENTRY LITIGATION

APP MANAGMENT

CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Rostering Coordinator

Technical Service Representative

Technical Service Representative

Skills

Employment Preferences

Remote Staff Recruiter Comments

Admin Operations Assistant/Case Manager VA

Executive Admin Assistant Content Creator VA

Quality Assurance VA

Operations Customer Service Representative

Admin Executive Assistant/Accounting/Bookkeeping Assistant

Office Administrative Assistant

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

VIRTUAL ASSISTANT/QUALITY ASSURANCE

VIRTUAL ASSISTANT/QUALITY ASSURANCE

ADMINISTRATIVE ASSISTANT/CASE MANAGER

ADMINISTRATIVE ASSISTANT/CASE MANAGER

SALES ADVISOR 1

SALES ADVISOR 1

CUSTOMER SERVICE ASSOCIATE

CUSTOMER SERVICE ASSOCIATE

ADMIN BOOKKEEPING ASSISTANT

ADMIN BOOKKEEPING ASSISTANT

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Skills

Employment Preferences

Remote Staff Recruiter Comments

General Virtual Assistant

Customer Service Representative

Appointment Setter

Live Chat Agent

Skills

Employment Preferences

Remote Staff Recruiter Comments

Inbound Sales and Billing Specialist

Sales Staff Inbound Customer sales support

Customer Experience Senior Associate

B2B Sales Executive

Sales Support

Team Leader

Skills

Hire World-Class, High Performing, Vetted Appointment Setters.
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Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

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